{"apps":[{"id":3,"name":"Harvest","state":"published","version":"6.1","framework_version":"2.0","parameters":[{"id":10,"app_id":3,"name":"name","kind":"text","required":true,"position":9999,"created_at":"2012-06-14T17:31:06Z","updated_at":"2012-06-14T17:31:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":196,"entity_id":3,"app_id":3,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:18.000Z","updated_at":"2020-08-26T02:35:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":439,"average":4,"count":{"3":57,"5":210,"4":72,"2":59,"1":41}},"single_install":false,"default_locale":"en","feature_color":"#24a40b","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2012-05-14T22:28:15Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":506,"name":"Harvest","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,15,18],"date_published":"2012-05-14T22:28:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getharvest.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-08-03T17:01:40Z","owner_id":269519,"author_name":"Harvest","author_email":"support@getharvest.com","author_url":"https://getharvest.com","short_description":"Track time to projects and tasks in Harvest right from Zendesk tickets.","long_description":"\u003cp\u003eHarvest makes it easy to track time from your desktop, phone, and favorite tools, including Zendesk. Intuitive, visual reports make it easy to analyze your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you create invoices from your billable time, email them to your client, and get paid online. \u003cbr\u003e\n Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk. You can start a Harvest timer from individual tickets in Zendesk, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the Zendesk ticket, making your time easier to analyze. \u003cbr\u003e\n \u003cem\u003eUsing this app requires a Harvest account. If you don’t already have one, you can sign up for a free trial at \u003ca href=\"https://www.getharvest.com\"\u003ehttps://www.getharvest.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to the Apps Marketplace under the Admin panel in Zendesk Support. Find the Harvest app and click the Install button. Once installed, refresh your page and your Harvest time tracking application will be ready to go. If you’re signed into your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your email and password, or sign in with Google.\u003c/p\u003e\n","raw_long_description":"Harvest makes it easy to track time from your desktop, phone, and favorite tools, including Zendesk. Intuitive, visual reports make it easy to analyze your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you create invoices from your billable time, email them to your client, and get paid online. \n Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk. You can start a Harvest timer from individual tickets in Zendesk, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the Zendesk ticket, making your time easier to analyze. \n _Using this app requires a Harvest account. If you don’t already have one, you can sign up for a free trial at [https://www.getharvest.com](https://www.getharvest.com)_.","raw_installation_instructions":"Go to the Apps Marketplace under the Admin panel in Zendesk Support. Find the Harvest app and click the Install button. Once installed, refresh your page and your Harvest time tracking application will be ready to go. If you’re signed into your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your email and password, or sign in with Google.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://3.apps.zdusercontent.com/3/assets/1659460225-ff176dc86c109225d8c2f35dfa1bde84/support/logo-small.png","large_icon":"https://3.apps.zdusercontent.com/3/assets/1659460225-ff176dc86c109225d8c2f35dfa1bde84/support/logo.png","screenshots":["https://3.apps.zdusercontent.com/3/assets/1659460225-ff176dc86c109225d8c2f35dfa1bde84/support/screenshot-0.png","https://3.apps.zdusercontent.com/3/assets/1659460225-ff176dc86c109225d8c2f35dfa1bde84/support/screenshot-1.png","https://3.apps.zdusercontent.com/3/assets/1659460225-ff176dc86c109225d8c2f35dfa1bde84/support/screenshot-2.png"],"installation_count":593},{"id":10,"name":"Salesforce","state":"published","version":"3.0.1","framework_version":"2.0","parameters":[{"id":3080806,"app_id":10,"name":"newAppEnabled","kind":"hidden","required":false,"position":1,"created_at":"2024-10-16T04:02:33Z","updated_at":"2024-12-17T14:52:26Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":3171854,"app_id":10,"name":"externalId","kind":"hidden","required":false,"position":2,"created_at":"2025-02-18T06:47:07Z","updated_at":"2025-02-18T06:47:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3171855,"app_id":10,"name":"manualCacheUpdateAllowed","kind":"hidden","required":false,"position":3,"created_at":"2025-02-18T06:47:07Z","updated_at":"2025-02-18T06:47:07Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":20,"app_id":10,"name":"name","kind":"text","required":true,"position":9999,"created_at":"2012-06-14T17:31:08Z","updated_at":"2012-06-14T17:31:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":201,"entity_id":10,"app_id":10,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:35:24.000Z","updated_at":"2023-11-14T03:00:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1062,"entity_id":10,"app_id":10,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-06-13T04:01:38.000Z","updated_at":"2019-06-13T04:01:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1101,"entity_id":10,"app_id":10,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-07-10T03:36:20.000Z","updated_at":"2019-07-10T03:36:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1119,"entity_id":10,"app_id":10,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-16T08:07:36.000Z","updated_at":"2020-08-26T02:40:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1495,"average":3,"count":{"4":225,"3":225,"5":504,"1":316,"2":225}},"single_install":false,"default_locale":"en","feature_color":"#00608B","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2012-05-16T06:31:30Z","updated_at":"2026-01-05T06:32:30Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2012-05-16T06:31:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2012-05-16T06:31:30Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Easily act with a unified view of the customer across Sales and Service","long_description":"\u003cp\u003e\u003cem\u003eZendesk is a Salesforce ISV partner. We pay fees for the right to integrate the Zendesk application with the Salesforce services and create custom functionality linking the Zendesk application and Salesforce platforms.\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003eThe Salesforce integration for Zendesk helps facilitate a unified view of the customer across Sales and Service so you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmpower agents with customer context to personalize service interactions by surfacing Salesforce objects and records in Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eKeep your teams in sync by enabling Sales to collaborate on Zendesk tickets directly from Salesforce\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBoost productivity with automation by connecting and automating workflows across Zendesk and Salesforce\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmpower agents with customer context from Salesforce\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.postimg.cc/VNMDYNmY/Sidebar-app-convo.png\" alt=\"customer_context\"\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePersonalize service interactions by viewing any Salesforce objects and records next to a live ticket in Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBoost team productivity by automating workflows across sales and service\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.postimg.cc/N0hkPwTZ/Turn-On-Accounts-to-Organizations-sync.png\" alt=\"automating_workflows\"\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomate workflows across Salesforce and Zendesk by syncing Salesforce accounts, contacts, and cases to Zendesk orgs, users, and tickets\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport sales conversations with visibility into service issues from Salesforce\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.postimg.cc/yNFXMryx/SF.png\" alt=\"service_issues\"\u003e   \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eResolve account issues faster by enabling sales to collaborate on tickets directly in Salesforce\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e and the following data usage policy:  \u003c/p\u003e\n\n\u003cp\u003eIn the provision of this Application (a) your Customer Data (as defined in Your agreement with Salesforce) will be transmitted or processed outside of the Salesforce systems and to that extent Salesforce is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Salesforce’s systems shall not constitute Customer Data (as defined in Your Agreement with Salesforce).\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSupported Salesforce Editions\u003c/h3\u003e\n\n\u003cp\u003eThe Zendesk for Salesforce integration is available if you are using the following Salesforce editions:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePerformance\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnlimited\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnterprise\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeveloper\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOr other editions with \u003ca href=\"https://help.salesforce.com/articleView?id=000326486\u0026type=1\"\u003eSalesforce API rights\u003c/a\u003e, such as Professional with the API add-on.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eYou must be a Zendesk Support administrator and Salesforce administrator to set up your integration. You cannot use an API-only Salesforce user to connect the integration.  \u003c/p\u003e\n\n\u003cp\u003eThe setup process requires the following:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#id_dxm_fjm_4jb\"\u003eChecking your Salesforce session setting\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#topic_vmn_vkc_rlb\"\u003eConnecting Zendesk to Salesforce\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834679066-Installing-and-configuring-the-Salesforce-app-for-Zendesk-Support\"\u003eInstalling and configuring the Salesforce Support App for Zendesk\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834115738-Setting-up-Ticket-View-in-Salesforce\"\u003eSetting up user access to Zendesk tickets in Salesforce\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#topic_n1c_jtm_4jb\"\u003eSee the installation guide\u003c/a\u003e for more details about how to install the integration.\u003c/p\u003e\n","raw_long_description":"*Zendesk is a Salesforce ISV partner. We pay fees for the right to integrate the Zendesk application with the Salesforce services and create custom functionality linking the Zendesk application and Salesforce platforms.*  \n\nThe Salesforce integration for Zendesk helps facilitate a unified view of the customer across Sales and Service so you can:  \n\n* Empower agents with customer context to personalize service interactions by surfacing Salesforce objects and records in Zendesk  \n* Keep your teams in sync by enabling Sales to collaborate on Zendesk tickets directly from Salesforce  \n* Boost productivity with automation by connecting and automating workflows across Zendesk and Salesforce  \n\n**Empower agents with customer context from Salesforce**   \n\n![customer_context](https://i.postimg.cc/VNMDYNmY/Sidebar-app-convo.png)  \n\n- Personalize service interactions by viewing any Salesforce objects and records next to a live ticket in Zendesk  \n\n**Boost team productivity by automating workflows across sales and service**   \n\n![automating_workflows](https://i.postimg.cc/N0hkPwTZ/Turn-On-Accounts-to-Organizations-sync.png)  \n\n- Automate workflows across Salesforce and Zendesk by syncing Salesforce accounts, contacts, and cases to Zendesk orgs, users, and tickets  \n\n**Support sales conversations with visibility into service issues from Salesforce**  \n\n![service_issues](https://i.postimg.cc/yNFXMryx/SF.png)   \n\n- Resolve account issues faster by enabling sales to collaborate on tickets directly in Salesforce  \n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/) and the following data usage policy:  \n\nIn the provision of this Application (a) your Customer Data (as defined in Your agreement with Salesforce) will be transmitted or processed outside of the Salesforce systems and to that extent Salesforce is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Salesforce’s systems shall not constitute Customer Data (as defined in Your Agreement with Salesforce).","raw_installation_instructions":"### Supported Salesforce Editions  \n\nThe Zendesk for Salesforce integration is available if you are using the following Salesforce editions:  \n\n* Performance  \n* Unlimited  \n* Enterprise  \n* Developer  \n* Or other editions with [Salesforce API rights](https://help.salesforce.com/articleView?id=000326486\u0026type=1), such as Professional with the API add-on.  \n\n### Getting Started  \n\nYou must be a Zendesk Support administrator and Salesforce administrator to set up your integration. You cannot use an API-only Salesforce user to connect the integration.  \n\nThe setup process requires the following:  \n\n1. [Checking your Salesforce session setting](https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#id_dxm_fjm_4jb)  \n2. [Connecting Zendesk to Salesforce](https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#topic_vmn_vkc_rlb)  \n3. [Installing and configuring the Salesforce Support App for Zendesk](https://support.zendesk.com/hc/en-us/articles/4408834679066-Installing-and-configuring-the-Salesforce-app-for-Zendesk-Support)  \n4. [Setting up user access to Zendesk tickets in Salesforce](https://support.zendesk.com/hc/en-us/articles/4408834115738-Setting-up-Ticket-View-in-Salesforce)  \n\n[See the installation guide](https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration#topic_n1c_jtm_4jb) for more details about how to install the integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://10.apps.zdusercontent.com/10/assets/1767594739-65cf1c6179917747ac26b9f58b397e73/logo-small.png","large_icon":"https://10.apps.zdusercontent.com/10/assets/1767594739-65cf1c6179917747ac26b9f58b397e73/logo.png","screenshots":["https://10.apps.zdusercontent.com/10/assets/1767594739-65cf1c6179917747ac26b9f58b397e73/screenshot-0.png","https://10.apps.zdusercontent.com/10/assets/1767594739-65cf1c6179917747ac26b9f58b397e73/screenshot-1.png","https://10.apps.zdusercontent.com/10/assets/1767594739-65cf1c6179917747ac26b9f58b397e73/screenshot-2.png"],"installation_count":3526},{"id":1405,"name":"WordPress","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T22:25:36Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2012-09-10T22:25:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://wordpress.com/pricing/"},"location_names":[],"last_update_time":"2023-02-27T17:54:10Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/au/marketplace/apps/support/1405/wordpress/?help_widget=true","author_url":"https://appsubmission.zendesk.com/api/v2/apps/1405/assets/screenshot-1.png","short_description":"Bring your Zendesk into your Wordpress blog or site","long_description":"\u003cp\u003eZendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here\u0026#39;s an overview of all the features:\u003c/p\u003e\n\n\u003cp\u003e### Single sign on with Zendesk\u0026#39;s Remote Authentication\u003c/p\u003e\n\n\u003cp\u003eHave a healthy user base already? With Single Sign On, your users won\u0026#39;t have to login to Zendesk to submit tickets, check their progress or comment in community forums.\u003cbr\u003e\n When users try to login to Zendesk, we\u0026#39;ll ping your WordPress site to see if they\u0026#39;re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It\u0026#39;s 100% secure, too!\u003c/p\u003e\n\n\u003cp\u003e### Turn your blog comments straight into Zendesk tickets, with one click**\u003c/p\u003e\n\n\u003cp\u003eNeed to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they\u0026#39;ll appreciate the extra mile you\u0026#39;re going to provide amazing customer service.\u003c/p\u003e\n\n\u003cp\u003e### The Zendesk feedback tab**\u003c/p\u003e\n\n\u003cp\u003eAdd a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customise the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.\u003c/p\u003e\n\n\u003cp\u003e### Access your tickets from your dashboard**\u003c/p\u003e\n\n\u003cp\u003eFull access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.\u003c/p\u003e\n\n\u003cp\u003e### A simple contact form, on the dashboard**\u003c/p\u003e\n\n\u003cp\u003eGive your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eLike the sound of this plugin but don\u0026#39;t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day \u003ca href=\"http://www.zendesk.com/?utm_source=wp\u0026utm_medium=dl\u0026utm_campaign=wppin\"\u003efree help desk software\u003c/a\u003e trial with no credit card needed.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit the Wordpress Plugin Directory \u003ca href=\"http://wordpress.org/extend/plugins/zendesk/installation/\"\u003ehere\u003c/a\u003e to get the plugin.\u003c/p\u003e\n\n\u003cp\u003eFor an automatic installation through WordPress:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Go to the \u0026#39;Add New\u0026#39; plugins screen in your WordPress admin area\u003c/li\u003e\n\u003cli\u003e Search for \u0026#39;Zendesk for WordPress\u0026#39;\u003c/li\u003e\n\u003cli\u003e Click \u0026#39;Install Now\u0026#39; and activate the plugin\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor a manual installation via FTP:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Upload the addthis folder to the /wp-content/plugins/ directory\u003c/li\u003e\n\u003cli\u003e Activate the plugin through the \u0026#39;Plugins\u0026#39; screen in your WordPress admin area\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo upload the plugin through WordPress, instead of FTP:\u003cbr\u003e\n 1.  Upload the downloaded zip file on the \u0026#39;Add New\u0026#39; plugins screen (see the \u0026#39;Upload\u0026#39; tab) in your WordPress admin area and activate.\u003c/p\u003e\n","raw_long_description":"Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here's an overview of all the features:\n\n ### Single sign on with Zendesk's Remote Authentication\n\n Have a healthy user base already? With Single Sign On, your users won't have to login to Zendesk to submit tickets, check their progress or comment in community forums.\n When users try to login to Zendesk, we'll ping your WordPress site to see if they're already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It's 100% secure, too!\n\n ### Turn your blog comments straight into Zendesk tickets, with one click**\n\n Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they'll appreciate the extra mile you're going to provide amazing customer service.\n\n ### The Zendesk feedback tab**\n\n Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customise the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.\n\n ### Access your tickets from your dashboard**\n\n Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.\n\n ### A simple contact form, on the dashboard**\n\n Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.\n\n Like the sound of this plugin but don't have a Zendesk account yet? Sign up in just 30 seconds for a 30 day [free help desk software](http://www.zendesk.com/?utm_source=wp\u0026utm_medium=dl\u0026utm_campaign=wppin) trial with no credit card needed.","raw_installation_instructions":"Visit the Wordpress Plugin Directory [here](http://wordpress.org/extend/plugins/zendesk/installation/) to get the plugin.\n\n For an automatic installation through WordPress:\n\n 1.  Go to the 'Add New' plugins screen in your WordPress admin area\n 2.  Search for 'Zendesk for WordPress'\n 3.  Click 'Install Now' and activate the plugin\n\n For a manual installation via FTP:\n\n 1.  Upload the addthis folder to the /wp-content/plugins/ directory\n 2.  Activate the plugin through the 'Plugins' screen in your WordPress admin area\n\n To upload the plugin through WordPress, instead of FTP:\n 1.  Upload the downloaded zip file on the 'Add New' plugins screen (see the 'Upload' tab) in your WordPress admin area and activate.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1405.apps.zdusercontent.com/1405/assets/1677196748-6cc59b246a43210222b6c913049812b2/logo-small.png","large_icon":"https://1405.apps.zdusercontent.com/1405/assets/1677196748-6cc59b246a43210222b6c913049812b2/logo.png","screenshots":["https://1405.apps.zdusercontent.com/1405/assets/1677196748-6cc59b246a43210222b6c913049812b2/screenshot-0.png","https://1405.apps.zdusercontent.com/1405/assets/1677196748-6cc59b246a43210222b6c913049812b2/screenshot-1.png","https://1405.apps.zdusercontent.com/1405/assets/1677196748-6cc59b246a43210222b6c913049812b2/screenshot-2.png"],"installation_count":0},{"id":1409,"name":"Inbenta","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T22:33:45Z","updated_at":"2026-07-29T07:04:01Z","terms_conditions_url":null,"app_organization":{"id":643,"name":"Inbenta","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2012-09-10T22:33:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.inbenta.com/en/features/integrations/zendesk-integration/"},"location_names":[],"last_update_time":"2012-09-10T22:33:45Z","owner_id":269519,"author_name":"Inbenta","author_email":"support@inbenta.com","author_url":null,"short_description":"Search based on meaning - not keywords - within your Zendesk Knowledge Base","long_description":"\u003cp\u003eWith Inbenta\u0026#39;s Natural Language Search for Zendesk, your customers will get accurate and immediate answers to their questions based on the intention behind their query, not the keywords. \u003c/p\u003e\n\n\u003cp\u003eInbenta is a scalable, linguistic, and semantic-based search engine for the enterprise client. \u003c/p\u003e\n\n\u003cp\u003eInbenta\u0026#39;s Natural Language Search Engine brings you: \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCost Benefit\u003c/strong\u003e: based on a unique technology that combines lexical and linguistic search algorithms, our search engine understands the intention of every search query and suggests results that are relevant, thus increasing cross-selling and reducing customer service costs. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insight\u003c/strong\u003e: thanks to our exclusive Semantic Clustering technology, you\u0026#39;ll have in-depth insight into the actual needs of your customers based on their searches. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRobustness\u003c/strong\u003e: our core technology is deployed on most enterprise architectures, ensuring service quality and scalability. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegration\u003c/strong\u003e: Inbenta\u0026#39;s engine is designed to be integrated quickly into existing intranets and websites. It can be deployed on multiple technology platforms and many technical environments.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe first step to install Inbenta for Zendesk, is a click \u003ca href=\"http://www.inbenta.com/zendesk-sign-up\"\u003ehere\u003c/a\u003e, you will only need your Zendesk API Token.\u003c/p\u003e\n\n\u003cp\u003eOnce complete, you will receive an email notification with the rest of the installation instructions to complete the setup.\u003c/p\u003e\n","raw_long_description":"With Inbenta's Natural Language Search for Zendesk, your customers will get accurate and immediate answers to their questions based on the intention behind their query, not the keywords. \r\n\r\nInbenta is a scalable, linguistic, and semantic-based search engine for the enterprise client. \r\n\r\nInbenta's Natural Language Search Engine brings you: \r\n\r\n**Cost Benefit**: based on a unique technology that combines lexical and linguistic search algorithms, our search engine understands the intention of every search query and suggests results that are relevant, thus increasing cross-selling and reducing customer service costs. \r\n\r\n**Customer Insight**: thanks to our exclusive Semantic Clustering technology, you'll have in-depth insight into the actual needs of your customers based on their searches. \r\n\r\n**Robustness**: our core technology is deployed on most enterprise architectures, ensuring service quality and scalability. \r\n\r\n**Integration**: Inbenta's engine is designed to be integrated quickly into existing intranets and websites. It can be deployed on multiple technology platforms and many technical environments.","raw_installation_instructions":"The first step to install Inbenta for Zendesk, is a click [here](http://www.inbenta.com/zendesk-sign-up), you will only need your Zendesk API Token.\r\n\r\nOnce complete, you will receive an email notification with the rest of the installation instructions to complete the setup.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1409.apps.zdusercontent.com/1409/assets/1476836048-bc7bf99fe9f806da7da0d3d7c5ab486d/logo-small.png","large_icon":"https://1409.apps.zdusercontent.com/1409/assets/1476836102-4a7c1fdc8240ea0848d0847da7705676/logo.png","screenshots":["https://1409.apps.zdusercontent.com/1409/assets/1476836114-1a8f4c94fa6e11c7a1e153f04dd2e641/screenshot-0.png","https://1409.apps.zdusercontent.com/1409/assets/1476836126-fdd116113ffea1fb4e9e010f35fda20b/screenshot-1.png","https://1409.apps.zdusercontent.com/1409/assets/1476836138-7759df35dae446bf0857bac98946e8e4/screenshot-2.png"],"installation_count":0},{"id":1413,"name":"Formstack","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":3,"count":{"4":1,"1":1,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#0f9961","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T22:42:17Z","updated_at":"2026-06-04T17:29:15Z","terms_conditions_url":null,"app_organization":{"id":582,"name":"Formstack","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2012-09-10T22:42:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.formstack.com/pricing"},"location_names":[],"last_update_time":"2026-06-04T17:29:13Z","owner_id":269519,"author_name":"Intellistack","author_email":"support@formstack.com","author_url":"https://formstack.grsm.io/zendesk","short_description":"Online form builder","long_description":"\u003cp\u003eFormstack Forms is an intuitive, drag-and-drop form and workflow builder that allows businesses to collect information that matters and automate processes.\u003c/p\u003e\n\n\u003cp\u003eWith Formstack Forms, organizations can create professionally branded, mobile-friendly online forms in minutes and start gathering payments, feedback, event registrations, and more. The data is safeguarded with multiple security methods, and it can be routed from Formstack Forms to other Formstack products or third-party tools for seamless process automation.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://formstack.grsm.io/zendesk\"\u003ewww.formstack.com/pricing\u003c/a\u003e to start your FREE 14-Day Trial.\u003c/p\u003e\n\n\u003cp\u003eFor information on how we handle your data, please review our \u003ca href=\"https://www.formstack.com/legal/website-privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit \u003ca href=\"https://formstack.grsm.io/zendesk\"\u003ewww.formstack.com/pricing\u003c/a\u003e to start your FREE 14-Day Trial. Formstack is a web application so there is nothing to download. Everything from building forms to accessing your collected data can be done from any computer with an internet connection.\u003c/p\u003e\n\n\u003cp\u003eThe Formstack Zendesk integration is designed to allow you to create your own custom Zendesk help ticket forms and send those tickets to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.formstack.com/hc/article_attachments/50814064189331\" alt=\"Integration\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTo add this integration to your form, click on Settings \u0026gt; Integrations \u0026gt; Help Desk and click the Add button next to Zendesk. This will place a tab underneath Integration where you can begin the setup.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.formstack.com/hc/article_attachments/50814064191507\" alt=\"Account Info\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou will then type in your Zendesk subdomain name and authenticate the app using Zendesk\u0026#39;s OAuth, which will bring up the fields that you can map to Zendesk, including any custom fields you may have.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNote: You must use Admin credentials for this integration to work properly.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.formstack.com/hc/article_attachments/50814056702739\" alt=\"Screenshot\"\u003e\u003c/p\u003e\n\n\u003cp\u003eOn your Formstack form, you will want to have fields for name, email, and comment.  Fields like Status, Type, Priority, Group and Assignee can be passed to Zendesk if required, but are optional and probably not needed for most use cases. \u003c/p\u003e\n\n\u003cp\u003eFor more advanced usages of the integration or detailed setup instructions, visit our \u003ca href=\"https://help.formstack.com/hc/en-us/articles/44592348307475-How-to-Set-Up-the-Zendesk-Integration-in-Formstack-Forms\"\u003esupport article\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Formstack Forms is an intuitive, drag-and-drop form and workflow builder that allows businesses to collect information that matters and automate processes.\n\nWith Formstack Forms, organizations can create professionally branded, mobile-friendly online forms in minutes and start gathering payments, feedback, event registrations, and more. The data is safeguarded with multiple security methods, and it can be routed from Formstack Forms to other Formstack products or third-party tools for seamless process automation.\n\nVisit [www.formstack.com/pricing](https://formstack.grsm.io/zendesk) to start your FREE 14-Day Trial.\n\nFor information on how we handle your data, please review our [privacy policy](https://www.formstack.com/legal/website-privacy-policy).","raw_installation_instructions":"Visit [www.formstack.com/pricing](https://formstack.grsm.io/zendesk) to start your FREE 14-Day Trial. Formstack is a web application so there is nothing to download. Everything from building forms to accessing your collected data can be done from any computer with an internet connection.\n\nThe Formstack Zendesk integration is designed to allow you to create your own custom Zendesk help ticket forms and send those tickets to your Zendesk account.\n\n ![Integration](https://help.formstack.com/hc/article_attachments/50814064189331)\n\nTo add this integration to your form, click on Settings \u003e Integrations \u003e Help Desk and click the Add button next to Zendesk. This will place a tab underneath Integration where you can begin the setup.\n\n![Account Info](https://help.formstack.com/hc/article_attachments/50814064191507)\n\nYou will then type in your Zendesk subdomain name and authenticate the app using Zendesk's OAuth, which will bring up the fields that you can map to Zendesk, including any custom fields you may have.\n\n*Note: You must use Admin credentials for this integration to work properly.*\n\n![Screenshot](https://help.formstack.com/hc/article_attachments/50814056702739)\n\nOn your Formstack form, you will want to have fields for name, email, and comment.  Fields like Status, Type, Priority, Group and Assignee can be passed to Zendesk if required, but are optional and probably not needed for most use cases. \n\nFor more advanced usages of the integration or detailed setup instructions, visit our [support article](https://help.formstack.com/hc/en-us/articles/44592348307475-How-to-Set-Up-the-Zendesk-Integration-in-Formstack-Forms).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1413.apps.zdusercontent.com/1413/assets/1780529139-8c488fc4450392b9e17cab540dbb6a34/logo-small.png","large_icon":"https://1413.apps.zdusercontent.com/1413/assets/1780529139-8c488fc4450392b9e17cab540dbb6a34/logo.png","screenshots":["https://1413.apps.zdusercontent.com/1413/assets/1780529139-8c488fc4450392b9e17cab540dbb6a34/screenshot-0.png","https://1413.apps.zdusercontent.com/1413/assets/1780529139-8c488fc4450392b9e17cab540dbb6a34/screenshot-1.png","https://1413.apps.zdusercontent.com/1413/assets/1780529139-8c488fc4450392b9e17cab540dbb6a34/screenshot-2.png"],"installation_count":0},{"id":1417,"name":"ActiveCampaign for Support","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":2010,"app_id":1417,"name":"name","kind":"text","required":true,"position":0,"created_at":"2012-09-12T18:03:22Z","updated_at":"2012-09-12T18:03:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2008,"app_id":1417,"name":"api_url","kind":"text","required":true,"position":1,"created_at":"2012-09-12T18:03:22Z","updated_at":"2012-09-12T18:03:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2009,"app_id":1417,"name":"api_key","kind":"text","required":true,"position":2,"created_at":"2012-09-12T18:03:22Z","updated_at":"2019-07-19T21:06:35Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":203,"entity_id":1417,"app_id":1417,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:26.000Z","updated_at":"2019-05-15T05:35:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":21,"average":4,"count":{"4":4,"2":1,"5":11,"1":3,"3":2}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T22:47:17Z","updated_at":"2026-03-09T20:26:47Z","terms_conditions_url":null,"app_organization":{"id":501,"name":"ActiveCampaign ","email":"help@activecampaign.com","website":"https://www.activecampaign.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2012-09-10T22:47:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.activecampaign.com/pricing/?em=500\u0026term=yearly\u0026features=1"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-09T20:26:44Z","owner_id":269519,"author_name":"Team Integrations","author_email":"team-integrations@activecampaign.com","author_url":"https://www.activecampaign.com/apps/zendesk","short_description":"Autonomous marketing to transform how you work","long_description":"\u003ch3\u003eZendesk + ActiveCampaign\u003c/h3\u003e\n\n\u003cp\u003eSync Zendesk tickets to ActiveCampaign\u003cbr\u003e\nEngage customers with personalized email, SMS, and WhatsApp messages based on their support interactions\u003cbr\u003e\nSend email or Slack notifications to your team when a support ticket needs their attention\u003c/p\u003e\n\n\u003ch3\u003eActiveCampaign Capabilities\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutonomous marketing\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nBuilt on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI agents\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nRun entire marketing campaigns through simple prompts, backed by Active Intelligence.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCross-channel marketing\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nReach prospects and customers wherever they are, with email, SMS, WhatsApp, and more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOn-brand, personalized content\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nCreative tools that deliver professional, conversion-ready designs for email and landing pages.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCRM\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTrack, manage, and automate your sales process.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e950+ apps \u0026amp; integrations\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nConnect ActiveCampaign to your favorite tools.\u003c/p\u003e\n\n\u003ch3\u003eAbout ActiveCampaign\u003c/h3\u003e\n\n\u003cp\u003eActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.activecampaign.com/legal/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet a step-by-step walkthrough on how to connect Zendesk Support to ActiveCampaign, \u003ca href=\"https://help.activecampaign.com/hc/en-us/articles/115001294150-Connect-Zendesk-Support-to-ActiveCampaign#how-to-connect-zendesk-support-to-activecampaign-0-0?utm_source=unpaid_syndication_website\u0026utm_medium=referral\u0026utm_campaign=zendesk_support_listing_october_2022\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Zendesk + ActiveCampaign\n\nSync Zendesk tickets to ActiveCampaign\nEngage customers with personalized email, SMS, and WhatsApp messages based on their support interactions\nSend email or Slack notifications to your team when a support ticket needs their attention\n\n### ActiveCampaign Capabilities\n\n**Autonomous marketing**  \nBuilt on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step.\n\n**AI agents**  \nRun entire marketing campaigns through simple prompts, backed by Active Intelligence.\n\n**Cross-channel marketing**  \nReach prospects and customers wherever they are, with email, SMS, WhatsApp, and more.\n\n**On-brand, personalized content**  \nCreative tools that deliver professional, conversion-ready designs for email and landing pages.\n\n**CRM**  \nTrack, manage, and automate your sales process.\n\n**950+ apps \u0026 integrations**  \nConnect ActiveCampaign to your favorite tools.\n\n### About ActiveCampaign\n\nActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day.\n\n[Privacy Policy](https://www.activecampaign.com/legal/privacy-policy)","raw_installation_instructions":"Get a step-by-step walkthrough on how to connect Zendesk Support to ActiveCampaign, [here](https://help.activecampaign.com/hc/en-us/articles/115001294150-Connect-Zendesk-Support-to-ActiveCampaign#how-to-connect-zendesk-support-to-activecampaign-0-0?utm_source=unpaid_syndication_website\u0026utm_medium=referral\u0026utm_campaign=zendesk_support_listing_october_2022).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1417.apps.zdusercontent.com/1417/assets/1767791704-ed956419c3670d75e593132e4f68f624/logo-small.png","large_icon":"https://1417.apps.zdusercontent.com/1417/assets/1767791704-ed956419c3670d75e593132e4f68f624/logo.png","screenshots":["https://1417.apps.zdusercontent.com/1417/assets/1767791704-ed956419c3670d75e593132e4f68f624/screenshot-0.png","https://1417.apps.zdusercontent.com/1417/assets/1767791704-ed956419c3670d75e593132e4f68f624/screenshot-1.png","https://1417.apps.zdusercontent.com/1417/assets/1767791704-ed956419c3670d75e593132e4f68f624/screenshot-2.png"],"installation_count":142},{"id":1434,"name":"eazyBI","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T23:06:40Z","updated_at":"2026-04-16T20:26:32Z","terms_conditions_url":null,"app_organization":{"id":950,"name":"eazyBI","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2012-09-10T23:06:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://eazybi.com/"},"location_names":[],"last_update_time":"2026-04-16T20:26:28Z","owner_id":269519,"author_name":"eazyBI","author_email":"support@eazybi.com","author_url":"https://eazybi.com","short_description":"Create easy-to-use custom Zendesk reports, charts and dashboards","long_description":"\u003cp\u003eCreate custom Zendesk reports with a flexible, powerful and easy-to-use analysis, visualization and reporting tool. Use pre-defined sample reports or easily create your own custom reports, charts and dashboards with a simple drag-and-drop interface.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImport your Zendesk data in minutes, including all your custom fields.\u003c/li\u003e\n\u003cli\u003eUp-to-date reports and charts with automatic daily updates and email notifications.\u003c/li\u003e\n\u003cli\u003eHave a full overview of created, solved, open or due Zendesk tickets.\u003c/li\u003e\n\u003cli\u003eSlice your reports any way you like — by status, ticket type, priority, requester, assignee or time.\u003c/li\u003e\n\u003cli\u003eKeep an eye on your \u0026quot;good\u0026quot; and \u0026quot;bad\u0026quot; satisfaction ratings and ratios.\u003c/li\u003e\n\u003cli\u003eAnalyze your ticket wait time, resolution time and on-hold time information.\u003c/li\u003e\n\u003cli\u003eCreate advanced KPI reports and dashboards with custom fields and calculations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://eazybi.com/integrations/zendesk\"\u003eStart a 30-day free trial\u003c/a\u003e and see for yourself.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy and data disclosure:\u003c/strong\u003e eazyBI imports Zendesk ticket, user, organization, and group data via the Zendesk API. Imported data is stored securely on eazyBI Cloud servers and is used solely for generating reports and dashboards. For details, see the \u003ca href=\"https://eazybi.com/privacy\"\u003eeazyBI privacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eeazyBI is available as a Software as a Service (SaaS) solution.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to \u003ca href=\"https://eazybi.com/integrations/zendesk\"\u003eeazybi.com\u003c/a\u003e and start a 30-day free trial (or go directly to \u003ca href=\"https://eazybi.com/sign_up\"\u003eeazyBI sign-up\u003c/a\u003e).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter creating your eazyBI account, go to \u003cstrong\u003eSource Data\u003c/strong\u003e \u0026gt; \u003cstrong\u003eSource Applications\u003c/strong\u003e and click \u003cstrong\u003eAdd new source application\u003c/strong\u003e. Choose \u003cstrong\u003eZendesk\u003c/strong\u003e and click \u003cstrong\u003eCreate\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk site URL (e.g. https://company.zendesk.com).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect whether it is a private or public Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor private accounts, click \u003cstrong\u003eAuthorize\u003c/strong\u003e to securely connect via OAuth. You will be redirected to Zendesk to grant eazyBI read-only access to your data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce authorized, click \u003cstrong\u003eContinue\u003c/strong\u003e to start importing your Zendesk data and creating reports.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee more information at the \u003ca href=\"https://docs.eazybi.com/display/EAZYBI/Zendesk\"\u003eeazyBI Zendesk documentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Create custom Zendesk reports with a flexible, powerful and easy-to-use analysis, visualization and reporting tool. Use pre-defined sample reports or easily create your own custom reports, charts and dashboards with a simple drag-and-drop interface.\n\n- Import your Zendesk data in minutes, including all your custom fields.\n- Up-to-date reports and charts with automatic daily updates and email notifications.\n- Have a full overview of created, solved, open or due Zendesk tickets.\n- Slice your reports any way you like — by status, ticket type, priority, requester, assignee or time.\n- Keep an eye on your \"good\" and \"bad\" satisfaction ratings and ratios.\n- Analyze your ticket wait time, resolution time and on-hold time information.\n- Create advanced KPI reports and dashboards with custom fields and calculations.\n\n[Start a 30-day free trial](https://eazybi.com/integrations/zendesk) and see for yourself.\n\n**Privacy and data disclosure:** eazyBI imports Zendesk ticket, user, organization, and group data via the Zendesk API. Imported data is stored securely on eazyBI Cloud servers and is used solely for generating reports and dashboards. For details, see the [eazyBI privacy policy](https://eazybi.com/privacy).","raw_installation_instructions":"eazyBI is available as a Software as a Service (SaaS) solution.\n\n1. Go to [eazybi.com](https://eazybi.com/integrations/zendesk) and start a 30-day free trial (or go directly to [eazyBI sign-up](https://eazybi.com/sign_up)).\n\n2. After creating your eazyBI account, go to **Source Data** \u003e **Source Applications** and click **Add new source application**. Choose **Zendesk** and click **Create**.\n\n3. Enter your Zendesk site URL (e.g. https://company.zendesk.com).\n\n4. Select whether it is a private or public Zendesk account.\n\n5. For private accounts, click **Authorize** to securely connect via OAuth. You will be redirected to Zendesk to grant eazyBI read-only access to your data.\n\n6. Once authorized, click **Continue** to start importing your Zendesk data and creating reports.\n\nSee more information at the [eazyBI Zendesk documentation](https://docs.eazybi.com/display/EAZYBI/Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1434.apps.zdusercontent.com/1434/assets/1775725168-da7a91830b4b065c289061e964e6ec66/logo-small.png","large_icon":"https://1434.apps.zdusercontent.com/1434/assets/1775725168-da7a91830b4b065c289061e964e6ec66/logo.png","screenshots":["https://1434.apps.zdusercontent.com/1434/assets/1775725168-da7a91830b4b065c289061e964e6ec66/screenshot-0.png","https://1434.apps.zdusercontent.com/1434/assets/1775725168-da7a91830b4b065c289061e964e6ec66/screenshot-1.png","https://1434.apps.zdusercontent.com/1434/assets/1775725168-da7a91830b4b065c289061e964e6ec66/screenshot-2.png"],"installation_count":0},{"id":1459,"name":"Sprout Social","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#76c641","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-09-10T23:40:31Z","updated_at":"2026-08-26T03:54:45Z","terms_conditions_url":null,"app_organization":{"id":515,"name":"Sprout Social","email":"support@sproutsocial.com","website":"http://sproutsocial.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2012-09-10T23:40:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sproutsocial.com/pricing/"},"location_names":[],"last_update_time":"2026-08-26T03:54:39Z","owner_id":269519,"author_name":"Sprout Social","author_email":"support@sproutsocial.com","author_url":"https://sproutsocial.com","short_description":"Social media management platform for businesses and brands","long_description":"\u003cp\u003eSprout Social’s powerful, all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.\u003c/p\u003e\n\n\u003cp\u003eBy connecting Zendesk to your Sprout account, support agents who work exclusively in Zendesk and team members who actively work within Sprout are able to use internal communication to resolve issues.\u003c/p\u003e\n\n\u003cp\u003eYour social team can use the Sprout Social integration to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and link social profiles to a Zendesk User\u003c/li\u003e\n\u003cli\u003eEdit linked Zendesk Users from Sprout\u003c/li\u003e\n\u003cli\u003eView, edit, and update tickets associated with the linked Zendesk User from Sprout Social\u003c/li\u003e\n\u003cli\u003eCreate a support ticket from a customer message viewed in Sprout\u003c/li\u003e\n\u003cli\u003ePost comments on tickets between Sprout and Zendesk\u003c/li\u003e\n\u003cli\u003eResolve tickets while maintaining parity between systems\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYour social team is great at social media engagement. Your support team is great at solving problems. With Sprout Social\u0026#39;s Zendesk integration, both teams can focus on what they do best and provide a seamless customer experience without disconnected communication or workflow.\u003c/p\u003e\n\n\u003cp\u003eTo learn how Sprout Social collects, uses, and protects your data, please review https://sproutsocial.com/legal/privacy-policy/.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo connect a Zendesk account, you must be the Account Owner or have Manage Profiles company permission and Manage Advanced Inbox Features permission enabled in Sprout. Integration is available on the Advanced Plan.\u003c/p\u003e\n\n\u003cp\u003eTo connect your account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to Account \u0026amp; Settings \u0026gt; Settings \u0026gt; Integrations.\u003c/li\u003e\n\u003cli\u003eClick Connect under Zendesk.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain, and then click Go to Zendesk to connect via OAuth.\u003c/li\u003e\n\u003cli\u003eFor instructions on how to use the integration, refer here: https://support.sproutsocial.com/hc/en-us/articles/115002573346-Zendesk-Integration\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Sprout Social’s powerful, all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.\n\nBy connecting Zendesk to your Sprout account, support agents who work exclusively in Zendesk and team members who actively work within Sprout are able to use internal communication to resolve issues.\n\nYour social team can use the Sprout Social integration to:\n\n* Create and link social profiles to a Zendesk User\n* Edit linked Zendesk Users from Sprout\n* View, edit, and update tickets associated with the linked Zendesk User from Sprout Social\n* Create a support ticket from a customer message viewed in Sprout\n* Post comments on tickets between Sprout and Zendesk\n* Resolve tickets while maintaining parity between systems\n\nYour social team is great at social media engagement. Your support team is great at solving problems. With Sprout Social's Zendesk integration, both teams can focus on what they do best and provide a seamless customer experience without disconnected communication or workflow.\n\nTo learn how Sprout Social collects, uses, and protects your data, please review https://sproutsocial.com/legal/privacy-policy/.","raw_installation_instructions":"To connect a Zendesk account, you must be the Account Owner or have Manage Profiles company permission and Manage Advanced Inbox Features permission enabled in Sprout. Integration is available on the Advanced Plan.\n\nTo connect your account:\n\n1. Navigate to Account \u0026 Settings \u003e Settings \u003e Integrations.\n2. Click Connect under Zendesk.\n3. Enter your Zendesk subdomain, and then click Go to Zendesk to connect via OAuth.\n4. For instructions on how to use the integration, refer here: https://support.sproutsocial.com/hc/en-us/articles/115002573346-Zendesk-Integration\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1459.apps.zdusercontent.com/1459/assets/1787050233-bc67096e63da7eea10b4e0f303fd889c/logo-small.png","large_icon":"https://1459.apps.zdusercontent.com/1459/assets/1787050233-bc67096e63da7eea10b4e0f303fd889c/logo.png","screenshots":["https://1459.apps.zdusercontent.com/1459/assets/1787050233-bc67096e63da7eea10b4e0f303fd889c/screenshot-0.png","https://1459.apps.zdusercontent.com/1459/assets/1787050233-bc67096e63da7eea10b4e0f303fd889c/screenshot-1.png","https://1459.apps.zdusercontent.com/1459/assets/1787050233-bc67096e63da7eea10b4e0f303fd889c/screenshot-2.png"],"installation_count":0},{"id":2666,"name":"Panorama9","state":"published","version":null,"framework_version":"2.0","parameters":[{"id":4390,"app_id":2666,"name":"name","kind":"text","required":true,"position":0,"created_at":"2012-10-30T21:59:04Z","updated_at":"2012-10-30T21:59:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":4389,"app_id":2666,"name":"API_token","kind":"hidden","required":false,"position":1,"created_at":"2012-10-30T21:59:04Z","updated_at":"2014-05-05T18:31:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":37804,"app_id":2666,"name":"Customer field id","kind":"hidden","required":false,"position":2,"created_at":"2013-09-19T21:38:26Z","updated_at":"2014-05-05T18:31:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":209,"entity_id":2666,"app_id":2666,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:33.000Z","updated_at":"2019-05-15T05:35:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":45,"average":4,"count":{"1":7,"4":6,"3":6,"5":22,"2":4}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2012-10-30T21:59:04Z","updated_at":"2026-05-08T13:00:34Z","terms_conditions_url":null,"app_organization":{"id":499,"name":"Panorama9","email":"support@panorama9.com","website":"https://panorama9.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2012-10-30T21:59:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://panorama9.com/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_term=app\u0026utm_campaign=product#pricing"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2018-10-30T20:07:34Z","owner_id":269519,"author_name":"Panorama9","author_email":"support@panorama9.com","author_url":"https://panorama9.com","short_description":"Human-friendly IT","long_description":"\u003ch2\u003eWhat we can do for you\u003c/h2\u003e\n\n\u003cp\u003eWe \u003cstrong\u003ecreate Zendesk tickets\u003c/strong\u003e based on issues detected by the \u003ca href=\"https://panorama9.com/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_term=app\u0026utm_campaign=product\"\u003ePanorama9\u003c/a\u003e monitoring and management system. Optionally have Panorama9 close the ticket once the issue has been resolved.\u003c/p\u003e\n\n\u003cp\u003eThe Panorama9 App in Zendesk automatically \u003cstrong\u003eadds useful information about the desktop, laptop or server\u003c/strong\u003e the ticket relates to. Panorama9 will \u003cstrong\u003eautomatically associate both the machine and user with the ticket\u003c/strong\u003e and allow you to access Panorama9 with extended info directly from the Zendesk ticket. Even when an \u003cstrong\u003eend user submits a ticket we will lookup and associate the relevant machine\u003c/strong\u003e. This will significantly speed up troubleshooting.\u003c/p\u003e\n\n\u003cp\u003eA \u003cstrong\u003eremote control session can be started directly from any support ticket\u003c/strong\u003e - using our built-in remote control tool or any of the solutions we integrate with (such as TeamViewer, RDP and various VNC-based tools).\u003c/p\u003e\n\n\u003ch2\u003eWhy you should use us\u003c/h2\u003e\n\n\u003cp\u003ePanorama9 is a true cloud-based IT management tool used by both \u003cstrong\u003eMSPs\u003c/strong\u003e (managed service providers) and \u003cstrong\u003eIT administrators\u003c/strong\u003e to gain full transparency, visibility and control of all endpoints ‒ from servers, desktops, laptops, printers and switches to even Internet services such as websites and VPN connections. Gain a \u003cstrong\u003efull overview of your network, improve uptime, keep your network secure\u003c/strong\u003e and avoid things falling between the cracks.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDiscover all your machines, printers, switches, installed applications and more\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitor services are running and hardware is working problem-free around the clock\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBe the first to know when your IT environment encounters problems\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse our patching solution to keep your applications up-to-date and secure\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily manage your machines with the built-in remote control feature\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet started in no time\u003c/h2\u003e\n\n\u003cp\u003eWe promise that you will be reaping the benefits within minutes. Already a Panorama9 customer or not doesn\u0026#39;t matter. Just install the Panorama9 App and we\u0026#39;ll help you get started with just a few clicks.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet your IT power-up!\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u0026quot;Install App\u0026quot; button.\u003c/li\u003e\n\u003cli\u003eOnce installed, click the P9 logo on the left in the Navigation bar.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;re now ready to connect Panorama9 to Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you are new to Panorama9 we automatically setup a \u003cstrong\u003efree unlimited test account\u003c/strong\u003e for you. We\u0026#39;ve also created a short \u003ca href=\"https://www.youtube.com/watch?v=PGp_lSvxh-Q\"\u003evideo explainer\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWe are happy to help you with any questions you have - visit our \u003ca href=\"https://support.panorama9.com\"\u003esupport page\u003c/a\u003e or \u003ca href=\"mailto:support@panorama9.com\"\u003ereach out\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## What we can do for you\n\nWe **create Zendesk tickets** based on issues detected by the [Panorama9](https://panorama9.com/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_term=app\u0026utm_campaign=product) monitoring and management system. Optionally have Panorama9 close the ticket once the issue has been resolved.\n\nThe Panorama9 App in Zendesk automatically **adds useful information about the desktop, laptop or server** the ticket relates to. Panorama9 will **automatically associate both the machine and user with the ticket** and allow you to access Panorama9 with extended info directly from the Zendesk ticket. Even when an **end user submits a ticket we will lookup and associate the relevant machine**. This will significantly speed up troubleshooting.\n\nA **remote control session can be started directly from any support ticket** - using our built-in remote control tool or any of the solutions we integrate with (such as TeamViewer, RDP and various VNC-based tools).\n\n## Why you should use us\n\nPanorama9 is a true cloud-based IT management tool used by both **MSPs** (managed service providers) and **IT administrators** to gain full transparency, visibility and control of all endpoints ‒ from servers, desktops, laptops, printers and switches to even Internet services such as websites and VPN connections. Gain a **full overview of your network, improve uptime, keep your network secure** and avoid things falling between the cracks.\n\n- Discover all your machines, printers, switches, installed applications and more\n\n- Monitor services are running and hardware is working problem-free around the clock\n\n- Be the first to know when your IT environment encounters problems\n\n- Use our patching solution to keep your applications up-to-date and secure\n\n- Easily manage your machines with the built-in remote control feature\n\n## Get started in no time\n\nWe promise that you will be reaping the benefits within minutes. Already a Panorama9 customer or not doesn't matter. Just install the Panorama9 App and we'll help you get started with just a few clicks.","raw_installation_instructions":"## Get your IT power-up!\n\n- Click the \"Install App\" button.\n- Once installed, click the P9 logo on the left in the Navigation bar.\n- You're now ready to connect Panorama9 to Zendesk.\n\nIf you are new to Panorama9 we automatically setup a **free unlimited test account** for you. We've also created a short [video explainer](https://www.youtube.com/watch?v=PGp_lSvxh-Q).\n\nWe are happy to help you with any questions you have - visit our [support page](https://support.panorama9.com) or [reach out](mailto:support@panorama9.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://2666.apps.zdusercontent.com/2666/assets/1539932219-4a278d074f01455134a79963118d8a05/logo-small.png","large_icon":"https://2666.apps.zdusercontent.com/2666/assets/1539932219-4a278d074f01455134a79963118d8a05/logo.png","screenshots":["https://2666.apps.zdusercontent.com/2666/assets/1539932219-4a278d074f01455134a79963118d8a05/screenshot-0.png","https://2666.apps.zdusercontent.com/2666/assets/1539932219-4a278d074f01455134a79963118d8a05/screenshot-1.png","https://2666.apps.zdusercontent.com/2666/assets/1539932219-4a278d074f01455134a79963118d8a05/screenshot-2.png"],"installation_count":29},{"id":4702,"name":"Capsule CRM","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":7901,"app_id":4702,"name":"name","kind":"text","required":true,"position":0,"created_at":"2012-12-11T17:59:06Z","updated_at":"2012-12-11T17:59:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":538864,"app_id":4702,"name":"token","kind":"text","required":false,"position":1,"created_at":"2018-05-10T17:32:31Z","updated_at":"2018-05-10T17:32:31Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":213,"entity_id":4702,"app_id":4702,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:38.000Z","updated_at":"2019-05-15T05:35:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":100,"average":4,"count":{"4":15,"5":57,"1":11,"2":8,"3":9}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2012-12-11T17:59:06Z","updated_at":"2026-07-14T21:42:46Z","terms_conditions_url":null,"app_organization":{"id":498,"name":"Capsule","email":"support@capsulecrm.com","website":"https://capsulecrm.com/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2012-12-11T17:59:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://capsulecrm.com/signup/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-14T21:42:41Z","owner_id":269519,"author_name":"Capsule CRM","author_email":"support@capsulecrm.com","author_url":"https://www.capsulecrm.com","short_description":"View, search or create Capsule contacts without leaving Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://capsulecrm.com\"\u003eCapsule\u003c/a\u003e is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShare one set of contacts for your business across sales and support\u003c/li\u003e\n\u003cli\u003eKnow who said what and when, by including emails and notes in the history of a contact\u003c/li\u003e\n\u003cli\u003eGet a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up\u003c/li\u003e\n\u003cli\u003eEnsure follow-up by creating tasks about customers and opportunities that can be shared with co-workers\u003c/li\u003e\n\u003cli\u003eCreate custom fields that help track, categorize and list data in ways that suit your business\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCapsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee and create Zendesk tickets right inside a contact\u0026#39;s page in Capsule\u003c/li\u003e\n\u003cli\u003eSee and create a Capsule contact from within a Zendesk ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://capsulecrm.com/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, click on the \u003cstrong\u003eInstall\u003c/strong\u003e button in the Zendesk Apps Directory. You may be asked to log in with your Zendesk email address and password.\u003c/p\u003e\n\n\u003cp\u003eTo complete the installation, enter a Personal Access Token to allow the app to access your Capsule account:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn your Capsule account, open \u003cstrong\u003eMy Preferences\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAPI Authentication Tokens\u003c/strong\u003e in the sidebar\u003c/li\u003e\n\u003cli\u003eSelect the \u003cstrong\u003ePersonal Access Tokens\u003c/strong\u003e tab\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eGenerate new API token\u003c/strong\u003e to add a new token. Ensure that \u003cstrong\u003eCreate, update and delete information\u003c/strong\u003e is ticked and then click \u003cstrong\u003eSave new Token\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eAfter generating the token, click the clipboard icon next to the new token to copy it and then paste it into the \u003cstrong\u003ePersonal Access Token\u003c/strong\u003e field\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[Capsule](https://capsulecrm.com) is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.\n\n- Share one set of contacts for your business across sales and support\n- Know who said what and when, by including emails and notes in the history of a contact\n- Get a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up\n- Ensure follow-up by creating tasks about customers and opportunities that can be shared with co-workers\n- Create custom fields that help track, categorize and list data in ways that suit your business\n\nCapsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities\n\n- See and create Zendesk tickets right inside a contact's page in Capsule\n- See and create a Capsule contact from within a Zendesk ticket\n\nLearn how we handle your data in our [privacy policy](https://capsulecrm.com/privacy/).","raw_installation_instructions":"To get started, click on the **Install** button in the Zendesk Apps Directory. You may be asked to log in with your Zendesk email address and password.\n\nTo complete the installation, enter a Personal Access Token to allow the app to access your Capsule account:\n\n- In your Capsule account, open **My Preferences**\n- Click **API Authentication Tokens** in the sidebar\n- Select the **Personal Access Tokens** tab\n- Click **Generate new API token** to add a new token. Ensure that **Create, update and delete information** is ticked and then click **Save new Token**\n- After generating the token, click the clipboard icon next to the new token to copy it and then paste it into the **Personal Access Token** field","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://4702.apps.zdusercontent.com/4702/assets/1772030176-5b8e023e0544f1f83f6c0264bddb9485/logo-small.png","large_icon":"https://4702.apps.zdusercontent.com/4702/assets/1772030176-5b8e023e0544f1f83f6c0264bddb9485/logo.png","screenshots":["https://4702.apps.zdusercontent.com/4702/assets/1772030176-5b8e023e0544f1f83f6c0264bddb9485/screenshot-0.png","https://4702.apps.zdusercontent.com/4702/assets/1772030176-5b8e023e0544f1f83f6c0264bddb9485/screenshot-1.png","https://4702.apps.zdusercontent.com/4702/assets/1772030176-5b8e023e0544f1f83f6c0264bddb9485/screenshot-2.png"],"installation_count":144},{"id":5131,"name":"Show Related Tickets","state":"published","version":"2.4.6","framework_version":"2.0","parameters":[{"id":8443,"app_id":5131,"name":"name","kind":"text","required":true,"position":0,"created_at":"2012-12-21T06:07:18Z","updated_at":"2012-12-21T06:07:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":14295,"app_id":5131,"name":"disable_tooltip","kind":"checkbox","required":false,"position":1,"created_at":"2013-04-16T05:11:53Z","updated_at":"2013-10-07T01:31:08Z","default_value":"1","secure":false,"scopes":null,"options":null},{"id":462957,"app_id":5131,"name":"search_open_tickets","kind":"checkbox","required":false,"position":2,"created_at":"2017-10-09T01:05:04Z","updated_at":"2017-10-09T01:05:04Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":216,"entity_id":5131,"app_id":5131,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:35:42.000Z","updated_at":"2023-11-14T03:00:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1021,"entity_id":5131,"app_id":5131,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-27T01:17:13.000Z","updated_at":"2023-11-14T03:01:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1039,"entity_id":5131,"app_id":5131,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-07T01:14:48.000Z","updated_at":"2019-06-07T01:14:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1547,"average":3,"count":{"5":577,"1":251,"4":289,"3":247,"2":183}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2012-12-21T06:07:18Z","updated_at":"2026-09-04T05:20:23Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2012-12-21T06:07:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2012-12-21T06:07:18Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/5131/show-related-tickets/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Shows related tickets","long_description":"\u003cp\u003eThe Show Related Tickets app analyzes your ticket subject, searches against all other tickets, and returns any tickets with matching terms.\u003c/p\u003e\n\n\u003cp\u003eThe app enables your agents to quickly recognize and identify multiple incidents of the same issue. Then, agents can link all incident tickets to a problem ticket. A resolution to the problem ticket will be applied to all incident tickets, enabling your agents to tackle and resolve issues more efficiently and in a more organized manner.\u003c/p\u003e\n\n\u003cp\u003eTo leave feedback, \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360042352153-Show-Related-Tickets-official-feature-request-thread\"\u003emake feature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Show Related Tickets app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Marketplace, then find the Show Related Tickets app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Show Related Tickets app page, click Install in the upper-right corner.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Show Related Tickets app analyzes your ticket subject, searches against all other tickets, and returns any tickets with matching terms.\n\nThe app enables your agents to quickly recognize and identify multiple incidents of the same issue. Then, agents can link all incident tickets to a problem ticket. A resolution to the problem ticket will be applied to all incident tickets, enabling your agents to tackle and resolve issues more efficiently and in a more organized manner.\n\nTo leave feedback, [make feature requests](https://support.zendesk.com/hc/en-us/community/posts/360042352153-Show-Related-Tickets-official-feature-request-thread).\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To install the Show Related Tickets app:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select Apps \u003e Marketplace, then find the Show Related Tickets app and click the tile.\n3. On the Show Related Tickets app page, click Install in the upper-right corner.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://5131.apps.zdusercontent.com/5131/assets/1788499152-c0ecb022a932ebf6df411397a7260576/logo-small.png","large_icon":"https://5131.apps.zdusercontent.com/5131/assets/1788499152-c0ecb022a932ebf6df411397a7260576/logo.png","screenshots":["https://5131.apps.zdusercontent.com/5131/assets/1788499152-c0ecb022a932ebf6df411397a7260576/screenshot-0.png"],"installation_count":4182},{"id":5502,"name":"Mailchimp Activity","state":"published","version":"2.1.5","framework_version":"2.0","parameters":[{"id":9021,"app_id":5502,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-01-14T23:24:42Z","updated_at":"2013-01-14T23:24:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950624,"app_id":5502,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:07Z","updated_at":"2020-07-20T05:44:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":217,"entity_id":5502,"app_id":5502,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:43.000Z","updated_at":"2019-05-15T05:35:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":585,"average":4,"count":{"5":282,"2":68,"3":81,"1":81,"4":73}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2013-01-14T23:24:42Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[4,3,5],"date_published":"2013-01-14T23:24:42Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2013-01-14T23:24:42Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":null,"short_description":"Send email campaigns directly from your Zendesk using Mailchimp","long_description":"\u003cp\u003eNote: This app requires that \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists\"\u003ecustomer lists\u003c/a\u003e be enabled in your Zendesk Support account.\u003c/p\u003e\n\n\u003cp\u003eHelp support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.\u003c/p\u003e\n\n\u003cp\u003eGet ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.\u003c/p\u003e\n\n\u003cp\u003eWith the Mailchimp Activity app, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all email campaigns from Mailchimp that a Zendesk Support ticket requester has received.\u003c/li\u003e\n\u003cli\u003eView in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign.\u003c/li\u003e\n\u003cli\u003eManage the ticket requester\u0026#39;s Mailchimp mailing list subscriptions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAlso, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers.\u003c/p\u003e\n\n\u003ch3\u003eHow Mailchimp works:\u003c/h3\u003e\n\n\u003cp\u003eMore than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content.  Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe ability to view all email campaigns delivered to a customer right next to a ticket is available to Mailchimp customers by following the simple instructions below.\u003c/p\u003e\n\n\u003cp\u003eIf you are not a Mailchimp customer, please go to \u003ca href=\"https://www.mailchimp.com\"\u003ewww.mailchimp.com\u003c/a\u003e to sign up first.\u003c/p\u003e\n\n\u003cp\u003eNote: This app requires that \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists\"\u003ecustomer lists\u003c/a\u003e be enabled in your Zendesk Support account.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the \u003cstrong\u003eAdmin\u003c/strong\u003e icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder \u003cstrong\u003eApps\u003c/strong\u003e, select \u003cstrong\u003eMarketplace\u003c/strong\u003e, then find the Mailchimp Activity app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Mailchimp Activity app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eOn the installation page, click \u003cstrong\u003eSign in with Mailchimp Activity\u003c/strong\u003e, then follow the on-screen instructions to authenticate with Mailchimp using OAuth.\u003c/li\u003e\n\u003cli\u003eAfter you authenticate, click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Note: This app requires that [customer lists](https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists) be enabled in your Zendesk Support account.\n\nHelp support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.\n\nGet ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.\n\nWith the Mailchimp Activity app, you can:\n\n* View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received.\n* View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign.\n* Manage the ticket requester's Mailchimp mailing list subscriptions.\n\nAlso, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers.\n\n### How Mailchimp works:\n\nMore than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content.  Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"The ability to view all email campaigns delivered to a customer right next to a ticket is available to Mailchimp customers by following the simple instructions below.\n\nIf you are not a Mailchimp customer, please go to [www.mailchimp.com](https://www.mailchimp.com) to sign up first.\n\nNote: This app requires that [customer lists](https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists) be enabled in your Zendesk Support account.\n\n### Getting Started:\n\n1. Sign in to your Zendesk Support account, then click the **Admin** icon in the navigation bar.\n2. Under **Apps**, select **Marketplace**, then find the Mailchimp Activity app and click the tile.\n3. On the Mailchimp Activity app page, click **Install app** in the upper-right corner.\n4. On the installation page, click **Sign in with Mailchimp Activity**, then follow the on-screen instructions to authenticate with Mailchimp using OAuth.\n5. After you authenticate, click **Install**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://5502.apps.zdusercontent.com/5502/assets/1736995155-cbe6991fff0c8b4bfb231da37336791e/logo-small.png","large_icon":"https://5502.apps.zdusercontent.com/5502/assets/1736995155-cbe6991fff0c8b4bfb231da37336791e/logo.png","screenshots":["https://5502.apps.zdusercontent.com/5502/assets/1736995155-cbe6991fff0c8b4bfb231da37336791e/screenshot-0.png","https://5502.apps.zdusercontent.com/5502/assets/1736995155-cbe6991fff0c8b4bfb231da37336791e/screenshot-1.png"],"installation_count":749},{"id":5998,"name":"Box","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":9901,"app_id":5998,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-02-01T23:02:04Z","updated_at":"2013-02-01T23:02:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":9900,"app_id":5998,"name":"iframeURL","kind":"url","required":true,"position":1,"created_at":"2013-02-01T23:02:04Z","updated_at":"2013-02-01T23:02:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":219,"entity_id":5998,"app_id":5998,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:35:45.000Z","updated_at":"2023-11-14T03:00:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1009,"entity_id":5998,"app_id":5998,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-20T00:40:17.000Z","updated_at":"2019-05-20T00:40:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2013-02-01T23:02:04Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2013-02-01T23:02:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2013-02-01T23:02:04Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/5998/box/?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Simple, secure sharing from anywhere","long_description":"\u003cp\u003eBox® provides a secure, scalable content sharing and collaboration platform that both users and IT love and adopt, including 92% of the Fortune 500. Box\u0026#39;s dynamic, flexible content management solution empowers users to share and access content from anywhere, while providing IT enterprise-grade security and oversight into how content moves within their organizations.\u003c/p\u003e\n\n\u003cp\u003eWith Box for Zendesk Support, you can access all the content from your Box account directly from the navigation sidebar in your Zendesk Support account. Locate, manage, and share your documents without leaving your Zendesk Support account.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.box.com\"\u003eSign up for a Box account\u003c/a\u003e to get started and install the application today!\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to add Box for Zendesk Support\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter the following required information, then click Install:\u003c/li\u003e\n\u003cli\u003eTitle: Name for the application.\u003c/li\u003e\n\u003cli\u003eEmbeddable Box Folder iFrame URL: URL for your Box app (see steps below on how to obtain this information).\u003c/li\u003e\n\u003cli\u003e Refresh your Zendesk Support account and you\u0026#39;ll see the Box icon in the sidebar. Click the icon to sign in to your Box account and access your Box content.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to locate your iFrame URL for Box Embed\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Box, locate the folder you want to show by default when the app loads.\u003c/li\u003e\n\u003cli\u003eExpand the arrow button on the \u0026quot;Share\u0026quot; link. You\u0026#39;ll see an option for \u0026quot;Get Shared Link\u0026quot;.\u003c/li\u003e\n\u003cli\u003eSelect \u0026quot;Get Shared Link\u0026quot; option.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;ll see a pop-up window with your Box folder link. Hit \u0026quot;Copy\u0026quot; next to the link box - this is your iFrame URL.\u003c/li\u003e\n\u003cli\u003eYou now have the iFrame URL for Box that you need to complete the installation of the Box for Zendesk Support app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Box® provides a secure, scalable content sharing and collaboration platform that both users and IT love and adopt, including 92% of the Fortune 500. Box's dynamic, flexible content management solution empowers users to share and access content from anywhere, while providing IT enterprise-grade security and oversight into how content moves within their organizations.\n\nWith Box for Zendesk Support, you can access all the content from your Box account directly from the navigation sidebar in your Zendesk Support account. Locate, manage, and share your documents without leaving your Zendesk Support account.\n\n[Sign up for a Box account](https://www.box.com) to get started and install the application today!\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to add Box for Zendesk Support\n\n1. Enter the following required information, then click Install:\n* Title: Name for the application.\n* Embeddable Box Folder iFrame URL: URL for your Box app (see steps below on how to obtain this information).\n2.  Refresh your Zendesk Support account and you'll see the Box icon in the sidebar. Click the icon to sign in to your Box account and access your Box content.\n\n### How to locate your iFrame URL for Box Embed\n\n1. In Box, locate the folder you want to show by default when the app loads.\n2. Expand the arrow button on the \"Share\" link. You'll see an option for \"Get Shared Link\".\n3. Select \"Get Shared Link\" option.\n4. You'll see a pop-up window with your Box folder link. Hit \"Copy\" next to the link box - this is your iFrame URL.\n5. You now have the iFrame URL for Box that you need to complete the installation of the Box for Zendesk Support app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://5998.apps.zdusercontent.com/5998/assets/1676938169-0cf0f586b243efe59408e456dd628b6b/logo-small.png","large_icon":"https://5998.apps.zdusercontent.com/5998/assets/1676938169-0cf0f586b243efe59408e456dd628b6b/logo.png","screenshots":["https://5998.apps.zdusercontent.com/5998/assets/1676938169-0cf0f586b243efe59408e456dd628b6b/screenshot-0.png","https://5998.apps.zdusercontent.com/5998/assets/1676938169-0cf0f586b243efe59408e456dd628b6b/screenshot-1.png"],"installation_count":224},{"id":6272,"name":"Linked Ticket","state":"published","version":"2.2.2","framework_version":"2.0","parameters":[{"id":10712,"app_id":6272,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-02-14T20:43:22Z","updated_at":"2013-02-14T20:43:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":545612,"app_id":6272,"name":"ancestry_field","kind":"text","required":false,"position":1,"created_at":"2018-05-30T06:20:31Z","updated_at":"2019-04-11T04:33:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":10711,"app_id":6272,"name":"child_tag","kind":"text","required":false,"position":2,"created_at":"2013-02-14T20:43:22Z","updated_at":"2018-05-30T06:20:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":221,"entity_id":6272,"app_id":6272,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:35:48.000Z","updated_at":"2023-11-14T03:00:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1011,"entity_id":6272,"app_id":6272,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-20T01:33:48.000Z","updated_at":"2019-05-20T01:33:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1728,"average":3,"count":{"5":543,"4":311,"1":338,"3":287,"2":249}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2013-02-14T20:43:22Z","updated_at":"2026-01-06T05:11:46Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2013-02-14T20:43:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2013-02-14T20:43:22Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/6272/linked-ticket/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Create and link a ticket from an existing one","long_description":"\u003cp\u003eThe Zendesk Support Linked Ticket app enables you to create a child ticket from an existing parent ticket and link the two tickets together. This is particularly useful when you need to have two separate conversations around the same issue.\u003c/p\u003e\n\n\u003cp\u003eFor example, a customer reaches out to you about an issue and you need to loop in a third party to resolve the issue. With the Linked Ticket app, you can create a child ticket from the ticket your customer submitted to start a conversation with the third party. This way the third party will not have access to your customer\u0026#39;s information but both tickets are linked in the agent\u0026#39;s view.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you install the app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eFor Enterprise customers: Make sure the Linked Data field is added to all forms.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOptional installation steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Marketplace, then find the Linked Ticket app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Linked Ticket app page, click Install app in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eConfigure the app settings. You have the option to apply a tag to all child tickets created by this app. This is useful if you want to exclude any child tickets from any email notifications or reports. For example, you can set it to \u0026quot;child_ticket\u0026quot; and in the triggers, add the condition \u0026quot;tags does not contain child_ticket\u0026quot; so the trigger doesn\u0026#39;t run on linked tickets created by the app.\u003c/li\u003e\n\u003cli\u003eSkip the Reference field. This is a legacy field and no longer required for new installations.\u003c/li\u003e\n\u003cli\u003eClick Install to complete the setup, then refresh your browser.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Zendesk Support Linked Ticket app enables you to create a child ticket from an existing parent ticket and link the two tickets together. This is particularly useful when you need to have two separate conversations around the same issue.\n\nFor example, a customer reaches out to you about an issue and you need to loop in a third party to resolve the issue. With the Linked Ticket app, you can create a child ticket from the ticket your customer submitted to start a conversation with the third party. This way the third party will not have access to your customer's information but both tickets are linked in the agent's view.\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Before you install the app:\n\n* Sign in to your Zendesk Support account.\n* For Enterprise customers: Make sure the Linked Data field is added to all forms.\n\nOptional installation steps:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select Apps \u003e Marketplace, then find the Linked Ticket app and click the tile.\n3. On the Linked Ticket app page, click Install app in the upper-right corner.\n4. Configure the app settings. You have the option to apply a tag to all child tickets created by this app. This is useful if you want to exclude any child tickets from any email notifications or reports. For example, you can set it to \"child\\_ticket\" and in the triggers, add the condition \"tags does not contain child\\_ticket\" so the trigger doesn't run on linked tickets created by the app.\n5. Skip the Reference field. This is a legacy field and no longer required for new installations.\n6. Click Install to complete the setup, then refresh your browser.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://6272.apps.zdusercontent.com/6272/assets/1767676215-f1be2e954dd86c51bb19284e1a879771/logo-small.png","large_icon":"https://6272.apps.zdusercontent.com/6272/assets/1767676215-f1be2e954dd86c51bb19284e1a879771/logo.png","screenshots":["https://6272.apps.zdusercontent.com/6272/assets/1767676215-f1be2e954dd86c51bb19284e1a879771/screenshot-1.png","https://6272.apps.zdusercontent.com/6272/assets/1767676215-f1be2e954dd86c51bb19284e1a879771/screenshot-2.png"],"installation_count":3033},{"id":6389,"name":"SolarWinds® Service Desk","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":10905,"app_id":6389,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-02-20T01:53:10Z","updated_at":"2013-02-20T01:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":644619,"app_id":6389,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-03-26T21:24:22Z","updated_at":"2019-03-26T21:24:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":222,"entity_id":6389,"app_id":6389,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Delivered via advanced SaaS multi-tenant architecture, SolarWinds Service Desk empowers companies of all sizes by making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, compliance, and user satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eLog in to your Zendesk account\u003cbr\u003e\nClick on the \u003cem\u003eAdmin\u003c/em\u003e cog on the lower left\u003cbr\u003e\nUnder \u003cem\u003eApps\u003c/em\u003e, click \u003cem\u003eMarketplace\u003c/em\u003e\u003cbr\u003e\nClick on the \u003cem\u003eSolarWinds Service Desk\u003c/em\u003e tile\u003cbr\u003e\nClick install located in the upper right hand side of the page.\u003cbr\u003e\nUnder \u0026#39;App Configuration\u0026#39;, Fill in your \u003cem\u003eSolarWinds Service Desk\u003c/em\u003e credentials (API Token)\u003cbr\u003e\nClick install\u003c/p\u003e\n","raw_long_description":"SolarWinds® Service Desk is a leading global provider of SaaS-based IT asset and service management solutions that help organizations better control their IT inventory, organize licenses and contracts, detect risks and license compliance gaps, and deliver IT help desk service. 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Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2013-02-26T17:01:07Z","updated_at":"2026-09-04T09:45:18Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2013-02-26T17:01:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2013-02-26T17:01:07Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/6536/user-data/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Displays information about the ticket requester and requesters organization.","long_description":"\u003cp\u003eThe Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket.\u003c/p\u003e\n\n\u003cp\u003eWith more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the User Data app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eApps \u0026gt; Marketplace\u003c/strong\u003e, then find the User Data app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the User Data app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eEnter a name for the app, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket.\n\nWith more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To install the User Data app:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select **Apps \u003e Marketplace**, then find the User Data app and click the tile.\n3. On the User Data app page, click **Install app** in the upper-right corner.\n4. Enter a name for the app, then click **Install**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://6536.apps.zdusercontent.com/6536/assets/1788515050-e8e61ded373cd9f04445ab5d13b5b2c5/logo-small.png","large_icon":"https://6536.apps.zdusercontent.com/6536/assets/1788515050-e8e61ded373cd9f04445ab5d13b5b2c5/logo.png","screenshots":["https://6536.apps.zdusercontent.com/6536/assets/1788515050-e8e61ded373cd9f04445ab5d13b5b2c5/screenshot-0.png","https://6536.apps.zdusercontent.com/6536/assets/1788515050-e8e61ded373cd9f04445ab5d13b5b2c5/screenshot-1.png","https://6536.apps.zdusercontent.com/6536/assets/1788515050-e8e61ded373cd9f04445ab5d13b5b2c5/screenshot-2.png"],"installation_count":7625},{"id":6620,"name":"TissueApp","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":11416,"app_id":6620,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-03-03T17:11:13Z","updated_at":"2013-03-03T17:11:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":15502,"app_id":6620,"name":"token","kind":"hidden","required":false,"position":1,"created_at":"2013-05-05T00:17:20Z","updated_at":"2015-08-07T06:09:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":224,"entity_id":6620,"app_id":6620,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:51.000Z","updated_at":"2019-05-15T05:35:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":45,"average":4,"count":{"5":20,"2":3,"4":8,"1":10,"3":4}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2013-03-03T17:11:13Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":"https://tissueapp.com/terms_and_conditions.html","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2013-03-03T17:11:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://github.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2019-06-25T19:32:02Z","owner_id":269519,"author_name":"TissueApp","author_email":"support@tissueapp.com","author_url":"https://tissueapp.com/","short_description":"Escalate your Zendesk tickets to GitHub issues in just a click","long_description":"\u003cp\u003eTissueApp is a seamless integration designed to help you synchronize your Zendesk Tickets and your GitHub issues\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply hit install and open any ticket in your Zendesk. The App will guide you through the setup phases. Visit tissueapp.zendesk.com if you have any questions!\u003c/p\u003e\n","raw_long_description":"TissueApp is a seamless integration designed to help you synchronize your Zendesk Tickets and your GitHub issues","raw_installation_instructions":"Simply hit install and open any ticket in your Zendesk. The App will guide you through the setup phases. Visit tissueapp.zendesk.com if you have any questions!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://6620.apps.zdusercontent.com/6620/assets/1561480806-87e6852fa33f46e00ed6d5b5dde3231a/logo-small.png","large_icon":"https://6620.apps.zdusercontent.com/6620/assets/1561480806-87e6852fa33f46e00ed6d5b5dde3231a/logo.png","screenshots":["https://6620.apps.zdusercontent.com/6620/assets/1561480806-87e6852fa33f46e00ed6d5b5dde3231a/screenshot-0.png","https://6620.apps.zdusercontent.com/6620/assets/1561480806-87e6852fa33f46e00ed6d5b5dde3231a/screenshot-1.png","https://6620.apps.zdusercontent.com/6620/assets/1561480806-87e6852fa33f46e00ed6d5b5dde3231a/screenshot-2.png"],"installation_count":44},{"id":6848,"name":"Five Most Recent","state":"published","version":"2.3.8","framework_version":"2.0","parameters":[{"id":11940,"app_id":6848,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-03-13T12:53:38Z","updated_at":"2013-03-13T12:53:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":226,"entity_id":6848,"app_id":6848,"amount":0,"name":"Free","description":"\u003cp\u003eThe free plan gives you the ability to view the five most recent tickets that have been submitted by the customer\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:54.000Z","updated_at":"2019-05-15T05:35:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2039,"entity_id":6848,"app_id":6848,"amount":50,"name":"Basic","description":"\u003cp\u003eAll Basic features have been added to the Free plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1I60AQGO5GDrIMc1vGstse8y","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":762,"cost_type":"CostStripe","active":false,"created_at":"2021-01-04T23:54:00.000Z","updated_at":"2021-08-24T00:33:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8605,"average":3,"count":{"5":2655,"1":1535,"3":1432,"2":1335,"4":1648}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2013-03-13T12:53:38Z","updated_at":"2026-01-09T13:47:18Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[4,3],"date_published":"2013-03-13T12:53:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2021-08-24T22:56:52Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/6848/five-most-recent/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Display the five most recent tickets the requester has submitted","long_description":"\u003cp\u003eThe Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer\u0026#39;s most recent questions or issues.\u003c/p\u003e\n\n\u003cp\u003eYour agent will see the ticket number, subject line, and status of the ticket.\u003c/p\u003e\n\n\u003ch3\u003eAdditional features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.\u003c/li\u003e\n\u003cli\u003eView a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional feedback on making this app more useful, \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360042111874-Five-Most-Recent-Tickets-app-official-feature-request-thread\"\u003emake feature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Five Most Recent app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Marketplace, then find the Five Most Recent app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Five Most Recent app page, click Install app in the upper-right corner.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.\n\nYour agent will see the ticket number, subject line, and status of the ticket.\n\n### Additional features:\n* View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.\n* View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.\n\nFor additional feedback on making this app more useful, [make feature requests](https://support.zendesk.com/hc/en-us/community/posts/360042111874-Five-Most-Recent-Tickets-app-official-feature-request-thread).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To install the Five Most Recent app:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select Apps \u003e Marketplace, then find the Five Most Recent app and click the tile.\n3. On the Five Most Recent app page, click Install app in the upper-right corner.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://6848.apps.zdusercontent.com/6848/assets/1767966372-1a79f2280e3dcfaf61612a6c5e1a390b/logo-small.png","large_icon":"https://6848.apps.zdusercontent.com/6848/assets/1767966372-1a79f2280e3dcfaf61612a6c5e1a390b/logo.png","screenshots":["https://6848.apps.zdusercontent.com/6848/assets/1767966372-1a79f2280e3dcfaf61612a6c5e1a390b/screenshot-0.png","https://6848.apps.zdusercontent.com/6848/assets/1767966372-1a79f2280e3dcfaf61612a6c5e1a390b/screenshot-1.png","https://6848.apps.zdusercontent.com/6848/assets/1767966372-1a79f2280e3dcfaf61612a6c5e1a390b/screenshot-2.png"],"installation_count":4423},{"id":7549,"name":"WHMCS","state":"published","version":"1.2.3","framework_version":"2.0","parameters":[{"id":13389,"app_id":7549,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-04-03T12:27:10Z","updated_at":"2013-04-03T12:27:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":13384,"app_id":7549,"name":"whmcsurl","kind":"multiline","required":true,"position":1,"created_at":"2013-04-03T12:27:10Z","updated_at":"2018-12-11T21:34:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3598001,"app_id":7549,"name":"whmcsdomain","kind":"text","required":true,"position":2,"created_at":"2026-04-15T13:35:29Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2798805,"app_id":7549,"name":"securecode","kind":"text","required":true,"position":3,"created_at":"2024-01-19T18:05:38Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":13386,"app_id":7549,"name":"displaycontactinfo","kind":"checkbox","required":false,"position":4,"created_at":"2013-04-03T12:27:10Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":13387,"app_id":7549,"name":"displayproducts","kind":"checkbox","required":false,"position":5,"created_at":"2013-04-03T12:27:10Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":13388,"app_id":7549,"name":"displaydueinvoices","kind":"checkbox","required":false,"position":6,"created_at":"2013-04-03T12:27:10Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":613958,"app_id":7549,"name":"baseusername","kind":"text","required":false,"position":7,"created_at":"2018-12-11T21:34:54Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3598002,"app_id":7549,"name":"basesecret","kind":"text","required":false,"position":8,"created_at":"2026-04-15T13:35:29Z","updated_at":"2026-04-15T13:35:29Z","default_value":null,"secure":true,"scopes":["basic_auth_password"],"options":null}],"plans":[{"id":228,"entity_id":7549,"app_id":7549,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:35:56.000Z","updated_at":"2019-05-15T05:35:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":34,"average":4,"count":{"5":20,"2":4,"4":2,"1":6,"3":2}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2013-04-03T12:27:10Z","updated_at":"2026-04-15T13:35:29Z","terms_conditions_url":null,"app_organization":{"id":627,"name":"ModulesGarden","email":"support@modulesgarden.com","website":"http://www.modulesgarden.com","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2013-04-03T12:27:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.whmcs.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-15T13:35:22Z","owner_id":269519,"author_name":"ModulesGarden","author_email":"contact@modulesgarden.com","author_url":"https://www.modulesgarden.com","short_description":"Displays WHMCS client details, including ordered products and due invoices","long_description":"\u003cp\u003eBring your WHMCS data into Zendesk and give your support teams instant access to the information they need without switching tools. \u003c/p\u003e\n\n\u003cp\u003eThis app displays key customer details from your WHMCS directly in the Zendesk ticket sidebar. As soon as a ticket is opened, agents can view relevant client information and respond faster with full context. \u003c/p\u003e\n\n\u003cp\u003eWith this WHMCS app, your teams can view the following information: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer details \u003c/li\u003e\n\u003cli\u003eOrdered products \u003c/li\u003e\n\u003cli\u003eAssigned domains \u003c/li\u003e\n\u003cli\u003eDue invoices \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor a more advanced integration, we maintain a separate WHMCS module designed to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAllow your customers to manage tickets in your WHMCS client area without the redirection to Zendesk \u003c/li\u003e\n\u003cli\u003eOffer Single Sign-On (SSO) between Zendesk and WHMCS \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you\u0026#39;d like to explore the full capabilities of this integration, you can find more details at: \u003ca href=\"https://www.modulesgarden.com/products/whmcs/zendesk\"\u003ehttps://www.modulesgarden.com/products/whmcs/zendesk\u003c/a\u003e \u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the client’s email address in order to identify the related customer record in the connected WHMCS instance. \u003c/p\u003e\n\n\u003cp\u003eFor this purpose, the app sends the client\u0026#39;s email address to the configured WHMCS endpoint together with the authentication data configured by the administrator for the integration, including a secure code and, if enabled, HTTP Basic Authentication credentials. \u003c/p\u003e\n\n\u003cp\u003eThe app uses this data only to retrieve and display matching WHMCS customer information within the Zendesk sidebar, including customer details, products, domains, and due invoices. \u003c/p\u003e\n\n\u003cp\u003eThe app does not independently store Zendesk user data or ticket data outside of Zendesk and the connected WHMCS service. Any storage, logging, or retention of data is subject to the customer\u0026#39;s WHMCS environment, server configuration, and infrastructure. \u003c/p\u003e\n\n\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eFor a detailed, step-by-step guide on how to install the widget, see the documentation: \u003ca href=\"https://www.docs.modulesgarden.com/WHMCS_Widget_For_Zendesk\"\u003ehttps://www.docs.modulesgarden.com/WHMCS\u003cem\u003eWidget\u003c/em\u003eFor_Zendesk\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor step-by-step instructions on how to install the widget, see the documentation: https://www.docs.modulesgarden.com/WHMCSWidgetForZendesk\u003c/p\u003e\n","raw_long_description":"Bring your WHMCS data into Zendesk and give your support teams instant access to the information they need without switching tools. \r\n\r\nThis app displays key customer details from your WHMCS directly in the Zendesk ticket sidebar. As soon as a ticket is opened, agents can view relevant client information and respond faster with full context. \r\n\r\nWith this WHMCS app, your teams can view the following information: \r\n\r\n* Customer details \r\n* Ordered products \r\n* Assigned domains \r\n* Due invoices \r\n\r\nFor a more advanced integration, we maintain a separate WHMCS module designed to: \r\n\r\n* Allow your customers to manage tickets in your WHMCS client area without the redirection to Zendesk \r\n* Offer Single Sign-On (SSO) between Zendesk and WHMCS \r\n\r\nIf you'd like to explore the full capabilities of this integration, you can find more details at: [https://www.modulesgarden.com/products/whmcs/zendesk](https://www.modulesgarden.com/products/whmcs/zendesk) \r\n\r\n### Data Disclosure \r\n\r\nThis app accesses the client’s email address in order to identify the related customer record in the connected WHMCS instance. \r\n\r\nFor this purpose, the app sends the client's email address to the configured WHMCS endpoint together with the authentication data configured by the administrator for the integration, including a secure code and, if enabled, HTTP Basic Authentication credentials. \r\n\r\nThe app uses this data only to retrieve and display matching WHMCS customer information within the Zendesk sidebar, including customer details, products, domains, and due invoices. \r\n\r\nThe app does not independently store Zendesk user data or ticket data outside of Zendesk and the connected WHMCS service. Any storage, logging, or retention of data is subject to the customer's WHMCS environment, server configuration, and infrastructure. \r\n\r\n### Installation Instructions \r\n\r\nFor a detailed, step-by-step guide on how to install the widget, see the documentation: [https://www.docs.modulesgarden.com/WHMCS_Widget_For_Zendesk](https://www.docs.modulesgarden.com/WHMCS_Widget_For_Zendesk)","raw_installation_instructions":"For step-by-step instructions on how to install the widget, see the documentation: https://www.docs.modulesgarden.com/WHMCSWidgetForZendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://7549.apps.zdusercontent.com/7549/assets/1776175700-a7ab3ab68378b203362b0b11f152b1a5/logo-small.png","large_icon":"https://7549.apps.zdusercontent.com/7549/assets/1776175700-a7ab3ab68378b203362b0b11f152b1a5/logo.png","screenshots":["https://7549.apps.zdusercontent.com/7549/assets/1776175700-a7ab3ab68378b203362b0b11f152b1a5/screenshot-0.png","https://7549.apps.zdusercontent.com/7549/assets/1776175700-a7ab3ab68378b203362b0b11f152b1a5/screenshot-1.png","https://7549.apps.zdusercontent.com/7549/assets/1776175700-a7ab3ab68378b203362b0b11f152b1a5/screenshot-2.png"],"installation_count":31},{"id":18567,"name":"Fluentic","state":"published","version":"1.5.27","framework_version":"2.0","parameters":[{"id":43009,"app_id":18567,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-10-10T01:53:20Z","updated_at":"2013-10-10T01:53:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1654884,"app_id":18567,"name":"be2_apikey","kind":"hidden","required":false,"position":1,"created_at":"2021-11-08T21:39:21Z","updated_at":"2021-11-08T21:39:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":240,"entity_id":18567,"app_id":18567,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:11.000Z","updated_at":"2019-05-15T05:36:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":32,"average":4,"count":{"4":6,"5":16,"1":6,"3":2,"2":2}},"single_install":false,"default_locale":"en","feature_color":"#78A300","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2013-10-10T01:53:20Z","updated_at":"2026-07-15T22:13:07Z","terms_conditions_url":"https://www.fluentic.com/terms-conditions","app_organization":{"id":494,"name":"Fluentic Ltd","email":"support@fluentic.com","website":"https://www.fluentic.com/","country_code":"FI","stripe_account_id":null,"state":null},"locations":[7,3,10],"date_published":"2013-10-10T01:53:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fluentic.com/#Pricing"},"location_names":["background","ticket_sidebar","ticket_editor"],"last_update_time":"2026-07-15T22:13:01Z","owner_id":269519,"author_name":"Fluentic","author_email":"support@fluentic.com","author_url":"https://www.fluentic.com","short_description":"AI-powered customer communication without language barriers","long_description":"\u003ch1\u003eFluentic for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eRethink your customer communication without language barriers and with less human resources. Delight your customers by answering them in their own language with the Fluentic for Zendesk app (previously Transfluent for Zendesk). Translations are available at the click of a button inside the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eDealing with your customers in their own language will strengthen your long term relationship. The Fluentic Zendesk app helps your business grow by letting you add new languages to your support team or increase resources in those you already support, while enabling you to rethink how you organise your customer support unit. It makes for a better and faster customer support experience increasing your first contact resolution.\u003c/p\u003e\n\n\u003cp\u003eFluentic for Zendesk requires a subscription.\u003c/p\u003e\n\n\u003cp\u003eFeaturing:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003eIntegrated\u003c/strong\u003e The translation option becomes a part of the familiar Zendesk ticket environment for your customer support team. No clicking away to another section or changing windows.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003eEasy to use\u003c/strong\u003e Tickets are translated to English automatically when they arrive in the Zendesk workspace. Write your response in English and it is automatically and immediately translated back to the customer\u0026#39;s language when you send it. Alternatively, you can choose to review the translation before the message is sent. As easy as that!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003eQuality\u003c/strong\u003e Fluentic\u0026#39;s Multilingual Translation AI Assistant creates quality translations using the best translation technologies and ensures that the customer\u0026#39;s tone of voice and custom terminology is correctly translated\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003eClear and affordable pricing\u003c/strong\u003e structure where you pay a low fee based on your usage. Please contact our sales team for a quote.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003eSimple setup\u003c/strong\u003e Installation is as straightforward as clicking \u0026#39;Install\u0026#39; from inside the Zendesk marketplace. There are no tricky settings to input.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e  \u003cstrong\u003e80 languages supported\u003c/strong\u003e Huge international coverage with translations available for 80 languages. Your customers can email you in any language and it will be translated into English for your support team.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat do our customers say about Fluentic\u0026#39;s customer service translation solution?\u003c/h3\u003e\n\n\u003cp\u003eDon\u0026#39;t listen to us though, here\u0026#39;s what companies like yours say about using the Fluentic app for Zendesk:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u0026quot;We needed to make sure the quality of translations were very close to 100%. We were surprised! The quality was even better than we expected and we were able to move forward faster than we thought.\u0026quot; Jonas Nordberg, Support Manager, Sympa\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch3\u003eCreating a customized glossary\u003c/h3\u003e\n\n\u003cp\u003eEvery company has certain phrases they like to use or words they want to be translated in a particular way in order to deliver a consistent customer service experience to all their customers.\u003c/p\u003e\n\n\u003cp\u003eWe can help you create these if you don\u0026#39;t have them available or, if you already have them, we can assist you insert them into your Fluentic account. For more information on how to do this please contact support@fluentic.com.\u003c/p\u003e\n\n\u003ch3\u003eScale-up and manage your support team\u003c/h3\u003e\n\n\u003cp\u003eHiring a new team member for every language you want to support is an expensive process. Then what do you do when they\u0026#39;re on holiday or off sick? With the Fluentic Zendesk app, you can start offering support in those languages straight away. Even if you do have the language resource available, you can rely on Fluentic when they are out of the office, or in busy times when your agents need extra help.\u003c/p\u003e\n\n\u003cp\u003eThe system can also be used to support new team members, even when their manager doesn\u0026#39;t speak the same language. The translation tool can help ensure customers are being assisted in your company\u0026#39;s voice and identify when a team member needs some extra guidance.\u003c/p\u003e\n\n\u003ch3\u003eHow does it work?\u003c/h3\u003e\n\n\u003cp\u003eThe Fluentic app is the effortless way to high-quality multilingual customer support.\u003c/p\u003e\n\n\u003cp\u003eOnce you\u0026#39;ve installed the Fluentic app from the marketplace, it\u0026#39;s integrated into your Zendesk interface. Then:\u003c/p\u003e\n\n\u003cp\u003eStep 1: Open a customer ticket that has been sent in another language. The Fluentic app will automatically translate it into English. You don\u0026#39;t need to do anything! Step 2: Compose your reply in English. Step 3: Send the reply and it will automatically be translated back into your customer\u0026#39;s language. You can also choose to review the translation before it is sent.\u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s fast and a natural part of the working environment of your customer agents.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.fluentic.com/privacy-policy\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePutting the Fluentic App to use in Zendesk is easy. Just follow the instructions below and you will be communicating with your customers in their language in no time!\u003c/p\u003e\n\n\u003ch3\u003eInstalling the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the admin section of Zendesk, and search for Fluentic under Marketplace.\u003c/li\u003e\n\u003cli\u003eClick Install App.\u003c/li\u003e\n\u003cli\u003ePlease choose which users should have access to the application. Once the installation is done, your users can use the app immediately.\u003c/li\u003e\n\u003cli\u003eThere are no further settings to input, so continue with the installation by clicking Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eDeploying the app\u003c/h3\u003e\n\n\u003cp\u003eAfter the installation has been completed, you will be asked to give permission to use your Zendesk account for authentication and a user will be created for you in Fluentic. Once the permissions are in order, please fill out your business information to get start free trial.\u003c/p\u003e\n\n\u003ch3\u003eLanguage settings\u003c/h3\u003e\n\n\u003cp\u003eIf you don\u0026#39;t need to translate all incoming messages you can limit the languages in the app settings (visible for Zendesk admins). Changes to the incoming message languages are immediately effective and can be changed anytime.\u003c/p\u003e\n\n\u003cp\u003eFor further information on getting the most out of Fluentic Zendesk App please visit our \u003ca href=\"https://transfluent.zendesk.com/hc/en-us/sections/360010517471-Zendesk\"\u003eHelp center\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Fluentic for Zendesk\n\nRethink your customer communication without language barriers and with less human resources. Delight your customers by answering them in their own language with the Fluentic for Zendesk app (previously Transfluent for Zendesk). Translations are available at the click of a button inside the Zendesk interface.\n\nDealing with your customers in their own language will strengthen your long term relationship. The Fluentic Zendesk app helps your business grow by letting you add new languages to your support team or increase resources in those you already support, while enabling you to rethink how you organise your customer support unit. It makes for a better and faster customer support experience increasing your first contact resolution.\n\nFluentic for Zendesk requires a subscription.\n\nFeaturing:\n\n-   **Integrated** The translation option becomes a part of the familiar Zendesk ticket environment for your customer support team. No clicking away to another section or changing windows.\n\n-   **Easy to use** Tickets are translated to English automatically when they arrive in the Zendesk workspace. Write your response in English and it is automatically and immediately translated back to the customer's language when you send it. Alternatively, you can choose to review the translation before the message is sent. As easy as that!\n\n-   **Quality** Fluentic's Multilingual Translation AI Assistant creates quality translations using the best translation technologies and ensures that the customer's tone of voice and custom terminology is correctly translated\n\n-   **Clear and affordable pricing** structure where you pay a low fee based on your usage. Please contact our sales team for a quote.\n\n-   **Simple setup** Installation is as straightforward as clicking 'Install' from inside the Zendesk marketplace. There are no tricky settings to input.\n\n-   **80 languages supported** Huge international coverage with translations available for 80 languages. Your customers can email you in any language and it will be translated into English for your support team.\n\n### What do our customers say about Fluentic's customer service translation solution?\nDon't listen to us though, here's what companies like yours say about using the Fluentic app for Zendesk:\n\u003e \"We needed to make sure the quality of translations were very close to 100%. We were surprised! The quality was even better than we expected and we were able to move forward faster than we thought.\" Jonas Nordberg, Support Manager, Sympa\n\n### Creating a customized glossary\nEvery company has certain phrases they like to use or words they want to be translated in a particular way in order to deliver a consistent customer service experience to all their customers.\n\nWe can help you create these if you don't have them available or, if you already have them, we can assist you insert them into your Fluentic account. For more information on how to do this please contact support@fluentic.com.\n\n### Scale-up and manage your support team\n\nHiring a new team member for every language you want to support is an expensive process. Then what do you do when they're on holiday or off sick? With the Fluentic Zendesk app, you can start offering support in those languages straight away. Even if you do have the language resource available, you can rely on Fluentic when they are out of the office, or in busy times when your agents need extra help.\n\nThe system can also be used to support new team members, even when their manager doesn't speak the same language. The translation tool can help ensure customers are being assisted in your company's voice and identify when a team member needs some extra guidance.\n\n### How does it work?\nThe Fluentic app is the effortless way to high-quality multilingual customer support.\n\nOnce you've installed the Fluentic app from the marketplace, it's integrated into your Zendesk interface. Then:\n\nStep 1: Open a customer ticket that has been sent in another language. The Fluentic app will automatically translate it into English. You don't need to do anything! Step 2: Compose your reply in English. Step 3: Send the reply and it will automatically be translated back into your customer's language. You can also choose to review the translation before it is sent.\n\nIt's fast and a natural part of the working environment of your customer agents.\n\n[Privacy policy](https://www.fluentic.com/privacy-policy)","raw_installation_instructions":"Putting the Fluentic App to use in Zendesk is easy. Just follow the instructions below and you will be communicating with your customers in their language in no time!\n\n### Installing the app\n1. Navigate to the admin section of Zendesk, and search for Fluentic under Marketplace.\n2. Click Install App.\n3. Please choose which users should have access to the application. Once the installation is done, your users can use the app immediately.\n4. There are no further settings to input, so continue with the installation by clicking Install.\n\n### Deploying the app\nAfter the installation has been completed, you will be asked to give permission to use your Zendesk account for authentication and a user will be created for you in Fluentic. Once the permissions are in order, please fill out your business information to get start free trial.\n\n### Language settings\nIf you don't need to translate all incoming messages you can limit the languages in the app settings (visible for Zendesk admins). Changes to the incoming message languages are immediately effective and can be changed anytime.\n\nFor further information on getting the most out of Fluentic Zendesk App please visit our [Help center](https://transfluent.zendesk.com/hc/en-us/sections/360010517471-Zendesk)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://18567.apps.zdusercontent.com/18567/assets/1783503449-c7caae1ca2ad6a514b7fcf82c9dc61c6/logo-small.png","large_icon":"https://18567.apps.zdusercontent.com/18567/assets/1783503449-c7caae1ca2ad6a514b7fcf82c9dc61c6/logo.png","screenshots":["https://18567.apps.zdusercontent.com/18567/assets/1783503449-c7caae1ca2ad6a514b7fcf82c9dc61c6/screenshot-0.png","https://18567.apps.zdusercontent.com/18567/assets/1783503449-c7caae1ca2ad6a514b7fcf82c9dc61c6/screenshot-1.png","https://18567.apps.zdusercontent.com/18567/assets/1783503449-c7caae1ca2ad6a514b7fcf82c9dc61c6/screenshot-2.png"],"installation_count":33},{"id":18871,"name":"Totango Insights","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":43960,"app_id":18871,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-10-16T21:12:39Z","updated_at":"2013-10-16T21:12:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":43957,"app_id":18871,"name":"api_key","kind":"password","required":true,"position":1,"created_at":"2013-10-16T21:12:39Z","updated_at":"2019-02-19T19:21:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1986809,"app_id":18871,"name":"service_id","kind":"number","required":false,"position":2,"created_at":"2022-05-09T17:42:20Z","updated_at":"2022-12-20T23:14:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":43958,"app_id":18871,"name":"fallback_custom_field","kind":"text","required":false,"position":3,"created_at":"2013-10-16T21:12:39Z","updated_at":"2022-05-09T17:42:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":143880,"app_id":18871,"name":"fallback_totango_attribute","kind":"text","required":false,"position":4,"created_at":"2014-11-26T01:36:19Z","updated_at":"2022-05-09T17:42:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":143881,"app_id":18871,"name":"extra_totango_attributes","kind":"hidden","required":false,"position":5,"created_at":"2014-11-26T01:36:19Z","updated_at":"2022-05-09T17:42:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1495759,"app_id":18871,"name":"totango_attributes","kind":"multiline","required":false,"position":6,"created_at":"2021-08-09T18:10:09Z","updated_at":"2022-05-09T17:42:20Z","default_value":"status\nContract Value\nhealth\nEngagement Score\nUsage Frequency\nAccount Created\nContract Renewal Date\nLicenses\nSuccess Manager\nSales Manager","secure":false,"scopes":null,"options":null},{"id":1495760,"app_id":18871,"name":"show_tags","kind":"checkbox","required":false,"position":7,"created_at":"2021-08-09T18:10:09Z","updated_at":"2022-05-09T17:42:20Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":43959,"app_id":18871,"name":"use_hashed_email","kind":"checkbox","required":false,"position":8,"created_at":"2013-10-16T21:12:39Z","updated_at":"2022-05-09T17:42:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":241,"entity_id":18871,"app_id":18871,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:12.000Z","updated_at":"2019-05-15T05:36:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":39,"average":4,"count":{"5":19,"2":5,"1":5,"4":3,"3":7}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2013-10-16T21:12:39Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":493,"name":"Totango","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2013-10-16T21:12:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.totango.com/packages"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2022-12-20T23:14:18Z","owner_id":269519,"author_name":"Totango","author_email":"support@totango.com","author_url":"http://www.totango.com","short_description":"Displays user and account insights from Totango.","long_description":"\u003cp\u003eUse the Totango widget to display user and accounts insights from Totango about the user and account related to the Zendesk issue you are viewing.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the insructions in the following link to install this app: https://support.totango.com/hc/en-us/articles/204010915-Installing-the-Totango-Zendesk-App\u003c/p\u003e\n","raw_long_description":"Use the Totango widget to display user and accounts insights from Totango about the user and account related to the Zendesk issue you are viewing.","raw_installation_instructions":"Follow the insructions in the following link to install this app: https://support.totango.com/hc/en-us/articles/204010915-Installing-the-Totango-Zendesk-App","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://18871.apps.zdusercontent.com/18871/assets/1671105222-6d843b254d31b7e7c98eaae4f4d2bbd3/logo-small.png","large_icon":"https://18871.apps.zdusercontent.com/18871/assets/1671105222-6d843b254d31b7e7c98eaae4f4d2bbd3/logo.png","screenshots":["https://18871.apps.zdusercontent.com/18871/assets/1671105222-6d843b254d31b7e7c98eaae4f4d2bbd3/screenshot-0.png","https://18871.apps.zdusercontent.com/18871/assets/1671105222-6d843b254d31b7e7c98eaae4f4d2bbd3/screenshot-1.png","https://18871.apps.zdusercontent.com/18871/assets/1671105222-6d843b254d31b7e7c98eaae4f4d2bbd3/screenshot-2.png"],"installation_count":50},{"id":19321,"name":"Mailchimp Campaign","state":"published","version":"2.3.1","framework_version":"2.0","parameters":[{"id":45744,"app_id":19321,"name":"name","kind":"text","required":true,"position":0,"created_at":"2013-10-29T19:37:49Z","updated_at":"2013-10-29T19:37:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950615,"app_id":19321,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:01Z","updated_at":"2020-07-20T05:53:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":244,"entity_id":19321,"app_id":19321,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:15.000Z","updated_at":"2019-05-15T05:36:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":1,"count":{"1":3,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#3973ac","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2013-10-29T19:37:49Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2013-10-29T19:37:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2013-10-29T19:37:49Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":null,"short_description":"Send email campaigns directly from Zendesk Support using Mailchimp.","long_description":"\u003cp\u003eNote: This app requires that \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists\"\u003ecustomer lists\u003c/a\u003e be enabled in your Zendesk Support account.\u003c/p\u003e\n\n\u003cp\u003eSend email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.\u003c/p\u003e\n\n\u003cp\u003eAnticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.\u003c/p\u003e\n\n\u003cp\u003eWith the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart a new email campaign by selecting an existing Mailchimp email template or creating a new one\u003c/li\u003e\n\u003cli\u003eSelect a list of customers from Zendesk Support to email\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAlso, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.\u003c/p\u003e\n\n\u003ch3\u003eHow Mailchimp works:\u003c/h3\u003e\n\n\u003cp\u003eMore than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content.  Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe ability to send Mailchimp email campaigns from Zendesk Support is available to Mailchimp customers by following the simple instructions below.\u003c/p\u003e\n\n\u003cp\u003eIf you are not a Mailchimp customer, please go to \u003ca href=\"https://www.mailchimp.com\"\u003ewww.mailchimp.com\u003c/a\u003e to sign up first.\u003c/p\u003e\n\n\u003cp\u003eNote: This app requires that \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists\"\u003ecustomer lists\u003c/a\u003e be enabled in your Zendesk Support account.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started:\u003c/h3\u003e\n\n\u003cp\u003eTo install the Mailchimp Campaign app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the installation page, click \u003cstrong\u003eLog in with Mailchimp Campaign\u003c/strong\u003e, then follow the on-screen instructions to authenticate using OAuth with Mailchimp.\u003c/li\u003e\n\u003cli\u003eAfter you authenticate, click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eWhen the installation is complete, refresh your Zendesk Support account to see the Mailchimp icon in the navigation bar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Note: This app requires that [customer lists](https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists) be enabled in your Zendesk Support account.\n\nSend email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.\n\nAnticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.\n\nWith the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:\n\n* Start a new email campaign by selecting an existing Mailchimp email template or creating a new one\n* Select a list of customers from Zendesk Support to email\n\nAlso, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.\n\n### How Mailchimp works:\n\nMore than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content.  Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"The ability to send Mailchimp email campaigns from Zendesk Support is available to Mailchimp customers by following the simple instructions below.\n\nIf you are not a Mailchimp customer, please go to [www.mailchimp.com](https://www.mailchimp.com) to sign up first.\n\nNote: This app requires that [customer lists](https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists) be enabled in your Zendesk Support account.\n\n### Getting Started:\n\nTo install the Mailchimp Campaign app:\n\n1. On the installation page, click **Log in with Mailchimp Campaign**, then follow the on-screen instructions to authenticate using OAuth with Mailchimp.\n2. After you authenticate, click **Install**.\n3. When the installation is complete, refresh your Zendesk Support account to see the Mailchimp icon in the navigation bar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://19321.apps.zdusercontent.com/19321/assets/1737001928-b831ce2e766bf61053d1d3db122f7152/logo-small.png","large_icon":"https://19321.apps.zdusercontent.com/19321/assets/1737001928-b831ce2e766bf61053d1d3db122f7152/logo.png","screenshots":["https://19321.apps.zdusercontent.com/19321/assets/1737001928-b831ce2e766bf61053d1d3db122f7152/screenshot-0.png","https://19321.apps.zdusercontent.com/19321/assets/1737001928-b831ce2e766bf61053d1d3db122f7152/screenshot-1.png","https://19321.apps.zdusercontent.com/19321/assets/1737001928-b831ce2e766bf61053d1d3db122f7152/screenshot-2.png"],"installation_count":726},{"id":23614,"name":"TeamViewer","state":"published","version":"3.1","framework_version":"2.0","parameters":[{"id":58758,"app_id":23614,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-01-31T00:37:49Z","updated_at":"2014-01-31T00:37:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":485343,"app_id":23614,"name":"tv_client_secret_1","kind":"hidden","required":false,"position":1,"created_at":"2017-12-15T21:59:44Z","updated_at":"2017-12-15T21:59:44Z","default_value":"xNQcErXbFhv1yc0GoEfN","secure":true,"scopes":null,"options":null},{"id":58755,"app_id":23614,"name":"tv_CustomFieldId","kind":"number","required":false,"position":2,"created_at":"2014-01-31T00:37:49Z","updated_at":"2026-03-26T14:49:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":58756,"app_id":23614,"name":"tv_waitingMessage","kind":"multiline","required":false,"position":3,"created_at":"2014-01-31T00:37:49Z","updated_at":"2017-12-15T21:59:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":58757,"app_id":23614,"name":"tv_customerLinkPrefix","kind":"multiline","required":false,"position":4,"created_at":"2014-01-31T00:37:49Z","updated_at":"2017-12-15T21:59:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":250,"entity_id":23614,"app_id":23614,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:23.000Z","updated_at":"2019-05-15T05:36:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":428,"average":3,"count":{"4":75,"5":175,"3":39,"2":35,"1":104}},"single_install":true,"default_locale":"en","feature_color":"#263A4D","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2014-01-31T00:37:48Z","updated_at":"2026-04-06T17:44:13Z","terms_conditions_url":null,"app_organization":{"id":573,"name":"TeamViewer Germany GmbH","email":"integrations-support@teamviewer.com","website":"https://www.teamviewer.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,4,8],"date_published":"2014-01-31T00:37:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.teamviewer.com/en/global/contact-sales/?sales="},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-06T17:44:07Z","owner_id":269519,"author_name":"TeamViewer GmbH","author_email":"support@teamviewer.com","author_url":"http://www.teamviewer.com","short_description":"Easy and fast remote support and desktop sharing directly from your tickets!","long_description":"\u003cp\u003eIn 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.\u003c/p\u003e\n\n\u003cp\u003eWith TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: \u003ca href=\"https://www.teamviewer.com/en/integrations/Zendesk/\"\u003ehttps://www.teamviewer.com/en/integrations/Zendesk/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTeamViewer benefits at a glance\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e*\u003cem\u003eMulti Platform: *\u003c/em\u003eSupport for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeature rich:\u003c/strong\u003e Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo configuration required:\u003c/strong\u003e Works instantly behind any firewall and proxy.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHigh performance:\u003c/strong\u003e Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHigh security:\u003c/strong\u003e TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.\u003c/p\u003e\n\n\u003cp\u003ePlease note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.\u003c/p\u003e\n\n\u003cp\u003eFor information on data handling and security please have a look at our \u003ca href=\"https://www.teamviewer.com/en/legal/privacy-and-cookies/\"\u003eprivacy policy:\u003c/a\u003e and \u003ca href=\"https://www.teamviewer.com/en/resources/trust-center/\"\u003etrust center:\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo get started with the TeamViewer app for Zendesk follow these steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to Admin settings \u0026gt; Ticket Fields \u0026gt; add custom field\u003c/li\u003e\n\u003cli\u003eSelect \u003cem\u003etext\u003c/em\u003e as field type\u003c/li\u003e\n\u003cli\u003eIn the next screen, give a descriptive field title, such as \u003cem\u003eTeamViewer Session ID\u003c/em\u003e, leave the checkboxes \u003cem\u003erequired\u003c/em\u003e and \u003cem\u003evisible\u003c/em\u003e unchecked and click \u003cem\u003eAdd field\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eYou are taken back to the list of ticket fields. Find your new field here, click \u003cem\u003eedit\u003c/em\u003e and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)\u003c/li\u003e\n\u003cli\u003eInstall the app from the Zendesk App listing page.\u003c/li\u003e\n\u003cli\u003eEnter the custom field ID you noted down earlier into \u003cem\u003eTeamViewer Custom Ticket Field\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cem\u003eInstall\u003c/em\u003e and you are good to go!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFurther options in the app settings:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eCustomer waiting message\u003cbr\u003e\n The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session.\u003c/em\u003e Customer link text\u003cbr\u003e\nChoose which text is inserted into your ticket by the \u003cem\u003eInsert link into ticket\u003c/em\u003e button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions\u003cbr\u003e\nHere you can restrict availability of the app to certain roles.\u003c/p\u003e\n","raw_long_description":"In 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.\n\nWith TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: [https://www.teamviewer.com/en/integrations/Zendesk/](https://www.teamviewer.com/en/integrations/Zendesk/)\n\n **TeamViewer benefits at a glance** \n\n **Multi Platform: **Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.\n\n**Feature rich:** Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.\n\n **No configuration required:** Works instantly behind any firewall and proxy.\n\n**High performance:** Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.\n\n**High security:** TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.\n\nPlease note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.\n\n For information on data handling and security please have a look at our [privacy policy:](https://www.teamviewer.com/en/legal/privacy-and-cookies/) and [trust center:](https://www.teamviewer.com/en/resources/trust-center/)","raw_installation_instructions":"**To get started with the TeamViewer app for Zendesk follow these steps:**\n\n* Go to Admin settings \u003e Ticket Fields \u003e add custom field\n* Select *text* as field type\n* In the next screen, give a descriptive field title, such as *TeamViewer Session ID*, leave the checkboxes *required* and *visible* unchecked and click *Add field*.\n* You are taken back to the list of ticket fields. Find your new field here, click *edit* and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)\n* Install the app from the Zendesk App listing page.\n* Enter the custom field ID you noted down earlier into *TeamViewer Custom Ticket Field*\n* Click *Install* and you are good to go!\n \n\n **Further options in the app settings:**\n\n*Customer waiting message\n The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session.* Customer link text\nChoose which text is inserted into your ticket by the *Insert link into ticket* button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions\nHere you can restrict availability of the app to certain roles.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://23614.apps.zdusercontent.com/23614/assets/1775055895-1d328eb30ca77d3d970f0ab9f7b2354e/support/logo-small.png","large_icon":"https://23614.apps.zdusercontent.com/23614/assets/1775055895-1d328eb30ca77d3d970f0ab9f7b2354e/support/logo.png","screenshots":["https://23614.apps.zdusercontent.com/23614/assets/1775055895-1d328eb30ca77d3d970f0ab9f7b2354e/support/screenshot-0.png","https://23614.apps.zdusercontent.com/23614/assets/1775055895-1d328eb30ca77d3d970f0ab9f7b2354e/support/screenshot-1.png","https://23614.apps.zdusercontent.com/23614/assets/1775055895-1d328eb30ca77d3d970f0ab9f7b2354e/support/screenshot-2.png"],"installation_count":859},{"id":24475,"name":"JIRA","state":"published","version":"4.0.6","framework_version":"2.0","parameters":[{"id":61660,"app_id":24475,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-02-13T05:39:33Z","updated_at":"2014-02-13T05:39:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":345533,"app_id":24475,"name":"jig_url","kind":"hidden","required":false,"position":1,"created_at":"2016-11-03T23:09:34Z","updated_at":"2016-11-03T23:09:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":61654,"app_id":24475,"name":"jira_url","kind":"hidden","required":false,"position":2,"created_at":"2015-02-19T02:52:19Z","updated_at":"2016-11-03T23:09:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":100632,"app_id":24475,"name":"jira_domain","kind":"hidden","required":false,"position":3,"created_at":"2015-02-19T02:52:19Z","updated_at":"2017-10-04T23:46:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":61657,"app_id":24475,"name":"jira_field_settings","kind":"hidden","required":false,"position":4,"created_at":"2015-02-19T02:52:19Z","updated_at":"2017-10-18T03:47:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":580625,"app_id":24475,"name":"misc_settings","kind":"hidden","required":false,"position":5,"created_at":"2018-08-31T03:13:06Z","updated_at":"2018-08-31T03:13:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":465761,"app_id":24475,"name":"selected_jira_fields","kind":"hidden","required":false,"position":6,"created_at":"2017-10-18T03:47:02Z","updated_at":"2018-08-31T03:13:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":61659,"app_id":24475,"name":"webservice_token","kind":"hidden","required":false,"position":7,"created_at":"2015-02-19T02:52:19Z","updated_at":"2019-07-29T00:14:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":100633,"app_id":24475,"name":"jira_shared_secret","kind":"hidden","required":false,"position":8,"created_at":"2015-02-19T02:52:19Z","updated_at":"2018-08-31T03:13:05Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":100634,"app_id":24475,"name":"has_jira_shared_secret","kind":"hidden","required":false,"position":9,"created_at":"2015-02-19T02:52:19Z","updated_at":"2018-08-31T03:13:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":253,"entity_id":24475,"app_id":24475,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:36:26.000Z","updated_at":"2023-11-14T03:01:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1072,"entity_id":24475,"app_id":24475,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-06-24T03:37:22.000Z","updated_at":"2023-11-14T03:01:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1083,"entity_id":24475,"app_id":24475,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-07-01T06:59:25.000Z","updated_at":"2023-11-14T03:01:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1086,"entity_id":24475,"app_id":24475,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-07-03T01:18:40.000Z","updated_at":"2023-11-14T03:01:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":10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and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-02-13T05:39:33Z","updated_at":"2026-08-26T01:22:50Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-08-26T01:22:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2014-02-13T05:39:33Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/24475/jira/?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Unite your support and engineering teams","long_description":"\u003cp\u003eWith Zendesk Support for JIRA, your support and engineering teams will always be on the same page whenever a development issue arises. Easily escalate and link Zendesk Support tickets to a JIRA issue so critical info is shared and collaboration is effortless.\u003c/p\u003e\n\n\u003ch3\u003eEnsure no bugs are left behind\u003c/h3\u003e\n\n\u003cp\u003eSupport teams can easily escalate and link Zendesk Support tickets to JIRA issues. Notify engineering of bugs that are impeding your customers’ experience and get updates on the issue’s resolution -— all from within your Zendesk Support account.\u003c/p\u003e\n\n\u003ch3\u003eA holistic view from support to engineering\u003c/h3\u003e\n\n\u003cp\u003eIn JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave JIRA.\u003c/p\u003e\n\n\u003ch3\u003eComplete control of data sharing\u003c/h3\u003e\n\n\u003cp\u003eCustomize the Zendesk Support for JIRA to fit your teams’ workflows. You can choose the JIRA info you want to show in your Zendesk Support account and you can share tags from Zendesk Support to JIRA too.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe JIRA integration makes it easier for support and engineering teams to collaborate.\u003c/p\u003e\n\n\u003ch3\u003eSupport Versions\u003c/h3\u003e\n\n\u003cp\u003eThis version supports Atlassian JIRA Cloud and JIRA Server 7.0 and above.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eThis App will be automatically installed and configured when installing the Zendesk Support add-on on JIRA. You are not required to manually install it.\u003c/p\u003e\n\n\u003cp\u003eYou must have administrator permissions in both JIRA and Zendesk Support to set up the integration. When using JIRA Server, we recommend creating a dedicated user for the integration. The complete installation instructions can be found in here.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn JIRA, select Add-ons from the Administration menu in the upper-right corner of the page.\u003c/li\u003e\n\u003cli\u003eSearch for the add-on \u0026#39;Zendesk for JIRA\u0026#39; in the Atlassian Marketplace, then click Install on the right side.\u003c/li\u003e\n\u003cli\u003eAfter installing the add-on, return to the Administration page and select Add-ons \u0026gt; Manage add-ons \u0026gt; Zendesk for JIRA.\u003c/li\u003e\n\u003cli\u003eClick Configure, enter your Zendesk Support subdomain, and click Authenticate with Zendesk.\u003c/li\u003e\n\u003cli\u003eSelect the ticket details that you want to display in linked JIRA issues.\u003c/li\u003e\n\u003cli\u003eClick Complete Set-up and Install App. After confirming that you want to proceed with the installation, the add-on installs an app in Zendesk to support the integration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it. Your teams can start collaborating using Zendesk Support and JIRA. To find out how, see Using the JIRA integration.\u003cbr\u003e\nFor complete installation instructions, see \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203660196\"\u003eSetting up Zendesk Support for JIRA integration\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"With Zendesk Support for JIRA, your support and engineering teams will always be on the same page whenever a development issue arises. Easily escalate and link Zendesk Support tickets to a JIRA issue so critical info is shared and collaboration is effortless.\n\n### Ensure no bugs are left behind\n\nSupport teams can easily escalate and link Zendesk Support tickets to JIRA issues. Notify engineering of bugs that are impeding your customers’ experience and get updates on the issue’s resolution -— all from within your Zendesk Support account.\n\n### A holistic view from support to engineering\n\nIn JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave JIRA.\n\n### Complete control of data sharing\n\nCustomize the Zendesk Support for JIRA to fit your teams’ workflows. You can choose the JIRA info you want to show in your Zendesk Support account and you can share tags from Zendesk Support to JIRA too.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"The JIRA integration makes it easier for support and engineering teams to collaborate.\n\n### Support Versions\n\nThis version supports Atlassian JIRA Cloud and JIRA Server 7.0 and above.\n\n### Getting Started\n\nThis App will be automatically installed and configured when installing the Zendesk Support add-on on JIRA. You are not required to manually install it.\n\nYou must have administrator permissions in both JIRA and Zendesk Support to set up the integration. When using JIRA Server, we recommend creating a dedicated user for the integration. The complete installation instructions can be found in here.\n\n1. In JIRA, select Add-ons from the Administration menu in the upper-right corner of the page.\n2. Search for the add-on 'Zendesk for JIRA' in the Atlassian Marketplace, then click Install on the right side.\n3. After installing the add-on, return to the Administration page and select Add-ons \u003e Manage add-ons \u003e Zendesk for JIRA.\n4. Click Configure, enter your Zendesk Support subdomain, and click Authenticate with Zendesk.\n5. Select the ticket details that you want to display in linked JIRA issues.\n6. Click Complete Set-up and Install App. After confirming that you want to proceed with the installation, the add-on installs an app in Zendesk to support the integration.\n\nThat's it. Your teams can start collaborating using Zendesk Support and JIRA. To find out how, see Using the JIRA integration.\nFor complete installation instructions, see [Setting up Zendesk Support for JIRA integration](https://support.zendesk.com/hc/en-us/articles/203660196).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://24475.apps.zdusercontent.com/24475/assets/1755239129-4cab3d42a31dc3e5d54360e9a31ac4dd/logo-small.png","large_icon":"https://24475.apps.zdusercontent.com/24475/assets/1755239129-4cab3d42a31dc3e5d54360e9a31ac4dd/logo.png","screenshots":["https://24475.apps.zdusercontent.com/24475/assets/1755239129-4cab3d42a31dc3e5d54360e9a31ac4dd/screenshot-0.png","https://24475.apps.zdusercontent.com/24475/assets/1755239129-4cab3d42a31dc3e5d54360e9a31ac4dd/screenshot-1.png","https://24475.apps.zdusercontent.com/24475/assets/1755239129-4cab3d42a31dc3e5d54360e9a31ac4dd/screenshot-2.png"],"installation_count":9915},{"id":25128,"name":"Performset","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-02-21T00:26:05Z","updated_at":"2026-02-09T20:36:41Z","terms_conditions_url":"https://cloudset.net/software-terms-and-conditions","app_organization":{"id":484,"name":"Cloudset","email":"support@cloudset.net","website":"https://www.cloudset.net","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2014-02-21T00:26:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cloudset.net/pricing"},"location_names":[],"last_update_time":"2026-02-09T20:36:40Z","owner_id":269519,"author_name":"Cloudset Ltd","author_email":"support@cloudset.net","author_url":"https://www.cloudset.net","short_description":"Advanced SLA | OLA Management for Zendesk","long_description":"\u003cp\u003ePerformset is an advanced SLA | OLA Management paid app and web service requiring onboarding consulting support from the Cloudset family of extension products for Zendesk.\u003c/p\u003e\n\n\u003cp\u003eKeep your promises with sophisticated and proactive SLA | OLA metrics and measurements.\u003c/p\u003e\n\n\u003cp\u003eStep outside of fitting into limited and fixed models and implement your SLA’s and OLA’s precisely as you need for your business. Key features include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Standard and custom SLA metrics\u003c/li\u003e\n\u003cli\u003e  Multiple work time schedules\u003c/li\u003e\n\u003cli\u003e  Flexible triggering and satisfaction rules\u003c/li\u003e\n\u003cli\u003e  Arbitrary starts and stops to support escalations\u003c/li\u003e\n\u003cli\u003e  Flexible metrics clock pausing and solve continuation\u003c/li\u003e\n\u003cli\u003e  Fuzzy end-of-next-day metrics\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA unique  \u003cstrong\u003eSLA Assistant\u003c/strong\u003e  surfaces the metric target times, policy, and schedule making them highly visible. Together with operational progress reporting, it provides a full context to support proactive management.\u003c/p\u003e\n\n\u003cp\u003eComplete with a real-time  \u003cstrong\u003eSLA Dashboard\u003c/strong\u003e. See the big picture or just the right segmentation to make next-up or informed decisions.\u003c/p\u003e\n\n\u003cp\u003eReal-time notification for pre-breach and breach points down to a granularity of one minute. Never miss an opportunity to prevent an SLA violation.\u003c/p\u003e\n\n\u003cp\u003eThe benefits of the Performset include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Performance compliance\u003c/li\u003e\n\u003cli\u003e  Where applicable save penalty costs for breaching SLA\u0026#39;s\u003c/li\u003e\n\u003cli\u003e  Improved decision making at a per ticket and aggregated viewpoint\u003c/li\u003e\n\u003cli\u003e  Support a wide range of use of SLA | OLA policies\u003c/li\u003e\n\u003cli\u003e  Seamlessly integrate into the Zendesk UX and UI\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe configuration app looks up details of \u003cstrong\u003eUser, Organization\u003c/strong\u003e and, \u003cstrong\u003eTicket\u003c/strong\u003e names and fields, supplemented with details about \u003cstrong\u003eGroups\u003c/strong\u003e names, and where additionally permissioned, \u003cstrong\u003eAgents\u003c/strong\u003e and \u003cstrong\u003eOrganizations\u003c/strong\u003e names and fields.  This information is used to allow admins configuring events // metrics, policies and regions definitions to use metadata specific to your Zendesk account to drive the SLA behaviour.\u003c/p\u003e\n\n\u003cp\u003eApp specific Ttcket fields are also created and updated by the configuration tool.  These fields hold details of the SLA results on each ticket.\u003c/p\u003e\n\n\u003cp\u003eThe Flowset runtime use REST API calls to \u003cstrong\u003eUpdate\u003c/strong\u003e tickets with control and SLA reporting field values.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStarting in 2009, we are one of Zendesk\u0026#39;s first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePerformset is only available as a private installation app, implemented by a Cloudset consultant.\u003c/p\u003e\n\n\u003cp\u003eOur Cloudset consultant will require a temporary full Zendesk admin licence to gain access to your Zendesk to install and configure Performset during the installation and commissioning phase.\u003c/p\u003e\n\n\u003cp\u003eThis is a one-time paid consulting free.\u003c/p\u003e\n\n\u003cp\u003eContact sales@cloudset.net to discuss your custom SLA requirements and details of the consulting scope.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Cloudset Framework, specifically the configuration tools, require API access to your Zendesk, via Zendesk’s secure OAuth mechanism. This is revocable at any time from the Zendesk admin account, used to install the app, user security setting tab.\u003c/p\u003e\n\n\u003cp\u003eAt runtime, Performset uses the incremental ticket event API and the user and organization incremental APIs to monitor changes to tickets which the Performset runtime will respond to.  When SLA conditions are met, ticket fields are updated to reflect the passing or violation of the SLA on the ticket.  The ticket audit API is used to reassess a ticket against its SLA if needed.\u003c/p\u003e\n\n\u003cp\u003eTransmission of this data is over https, and all configuration data stored is encrypted at rest. \u003c/p\u003e\n\n\u003cp\u003eSecurity management is goverened by Cloudset \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance provisions.\u003c/p\u003e\n","raw_long_description":"Performset is an advanced SLA | OLA Management paid app and web service requiring onboarding consulting support from the Cloudset family of extension products for Zendesk.\n\nKeep your promises with sophisticated and proactive SLA | OLA metrics and measurements.\n\nStep outside of fitting into limited and fixed models and implement your SLA’s and OLA’s precisely as you need for your business. Key features include:\n\n-   Standard and custom SLA metrics\n-   Multiple work time schedules\n-   Flexible triggering and satisfaction rules\n-   Arbitrary starts and stops to support escalations\n-   Flexible metrics clock pausing and solve continuation\n-   Fuzzy end-of-next-day metrics\n    \nA unique  **SLA Assistant**  surfaces the metric target times, policy, and schedule making them highly visible. Together with operational progress reporting, it provides a full context to support proactive management.\n\nComplete with a real-time  **SLA Dashboard**. See the big picture or just the right segmentation to make next-up or informed decisions.\n\nReal-time notification for pre-breach and breach points down to a granularity of one minute. Never miss an opportunity to prevent an SLA violation.\n\nThe benefits of the Performset include:\n\n-   Performance compliance\n-   Where applicable save penalty costs for breaching SLA's\n-   Improved decision making at a per ticket and aggregated viewpoint\n-   Support a wide range of use of SLA | OLA policies\n-   Seamlessly integrate into the Zendesk UX and UI\n\n**Data Disclosure**\n\nThe configuration app looks up details of **User, Organization** and, **Ticket** names and fields, supplemented with details about **Groups** names, and where additionally permissioned, **Agents** and **Organizations** names and fields.  This information is used to allow admins configuring events // metrics, policies and regions definitions to use metadata specific to your Zendesk account to drive the SLA behaviour.\n\nApp specific Ttcket fields are also created and updated by the configuration tool.  These fields hold details of the SLA results on each ticket.\n\nThe Flowset runtime use REST API calls to **Update** tickets with control and SLA reporting field values.\n\n**About Cloudset**\n\nStarting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \n\nWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\n\nWe are also known for exemplary customer service, never dropping below our **NPS Excellent** rating.\n\nContact support@cloudset.net if you have technical questions.\n","raw_installation_instructions":"Performset is only available as a private installation app, implemented by a Cloudset consultant.\n\nOur Cloudset consultant will require a temporary full Zendesk admin licence to gain access to your Zendesk to install and configure Performset during the installation and commissioning phase.\n\nThis is a one-time paid consulting free.\n\nContact sales@cloudset.net to discuss your custom SLA requirements and details of the consulting scope.\n\n**Security and API Access Use**\n\nThe Cloudset Framework, specifically the configuration tools, require API access to your Zendesk, via Zendesk’s secure OAuth mechanism. This is revocable at any time from the Zendesk admin account, used to install the app, user security setting tab.\n\nAt runtime, Performset uses the incremental ticket event API and the user and organization incremental APIs to monitor changes to tickets which the Performset runtime will respond to.  When SLA conditions are met, ticket fields are updated to reflect the passing or violation of the SLA on the ticket.  The ticket audit API is used to reassess a ticket against its SLA if needed.\n\nTransmission of this data is over https, and all configuration data stored is encrypted at rest. \n\nSecurity management is goverened by Cloudset **SOC2 Type 2** compliance provisions.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://25128.apps.zdusercontent.com/25128/assets/1769781339-05e154744386f5d03237e51adbaa2909/logo-small.png","large_icon":"https://25128.apps.zdusercontent.com/25128/assets/1769781339-05e154744386f5d03237e51adbaa2909/logo.png","screenshots":["https://25128.apps.zdusercontent.com/25128/assets/1769781339-05e154744386f5d03237e51adbaa2909/screenshot-0.png","https://25128.apps.zdusercontent.com/25128/assets/1769781339-05e154744386f5d03237e51adbaa2909/screenshot-1.png","https://25128.apps.zdusercontent.com/25128/assets/1769781339-05e154744386f5d03237e51adbaa2909/screenshot-2.png"],"installation_count":0},{"id":26930,"name":"WorkflowMax Timer","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":68987,"app_id":26930,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-03-19T01:37:19Z","updated_at":"2014-03-19T01:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":68982,"app_id":26930,"name":"defaultSupportJob","kind":"text","required":true,"position":1,"created_at":"2014-03-19T01:37:19Z","updated_at":"2014-03-19T01:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":68983,"app_id":26930,"name":"defaultSupportTask","kind":"text","required":true,"position":2,"created_at":"2014-03-19T01:37:19Z","updated_at":"2014-03-19T01:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":68984,"app_id":26930,"name":"supportTemplate","kind":"text","required":false,"position":3,"created_at":"2014-03-19T01:37:19Z","updated_at":"2014-03-19T01:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":68985,"app_id":26930,"name":"roundUpToNearestMinute","kind":"number","required":true,"position":4,"created_at":"2014-03-19T01:37:19Z","updated_at":"2014-03-19T01:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":994813,"app_id":26930,"name":"resetAccount","kind":"checkbox","required":false,"position":5,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":994814,"app_id":26930,"name":"accountId","kind":"hidden","required":false,"position":6,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":994815,"app_id":26930,"name":"apiName","kind":"hidden","required":false,"position":7,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":"WorkflowMax","secure":false,"scopes":null,"options":null},{"id":994816,"app_id":26930,"name":"tenantType","kind":"hidden","required":false,"position":8,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":"WORKFLOWMAX","secure":false,"scopes":null,"options":null},{"id":994817,"app_id":26930,"name":"apiBaseUrl","kind":"hidden","required":false,"position":9,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":"https://api.xero.com/workflowmax/3.0/","secure":false,"scopes":null,"options":null},{"id":994818,"app_id":26930,"name":"token","kind":"oauth","required":false,"position":10,"created_at":"2020-09-08T15:56:35Z","updated_at":"2020-09-08T15:56:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":259,"entity_id":26930,"app_id":26930,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:33.000Z","updated_at":"2019-05-15T05:36:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":93,"average":3,"count":{"5":24,"1":9,"3":24,"4":18,"2":18}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-03-19T01:37:19Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":526,"name":"WorkflowMax","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2014-03-19T01:37:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.workflowmax.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-09-08T15:56:30Z","owner_id":269519,"author_name":"WorkflowMax","author_email":"support@xero.com","author_url":"https://www.workflowmax.com","short_description":"Capture time against a ticket and have it seamlessly available for billing.","long_description":"\u003cp\u003eWorkflowMax is a software tool that will take the pain out of running your business. A total solution covering all operations from prospecting to quoting, time sheeting to invoicing and everything in between. Using the Zendesk app you can capture time while working on a ticket and those timesheet entries will be stored against a job in WorkflowMax, giving you transparency over how much time is being spent on a per client basis.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSetting up WorkflowMax\u003c/p\u003e\n\n\u003cp\u003eYou can sign-up for a free trial of WorkflowMax via our website.\u003c/p\u003e\n\n\u003cp\u003eOnce you have logged into your account you will firstly need to go to the Admin-Task screen and create a new Task and call it \u0026#39;Support\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eSecondly you will then need to go to the Admin-Job Template screen and create a new job template called \u0026#39;Support\u0026#39;. Ensure that you add the support task to your job template. You are now ready to begin using the widget.\u003c/p\u003e\n\n\u003cp\u003eInstalling the app in Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to Zendesk\u003c/li\u003e\n\u003cli\u003eClick on the cog icon in the bottom left hand side and click Apps-\u0026gt;Marketplace\u003c/li\u003e\n\u003cli\u003eClick on WorkflowMax\u003c/li\u003e\n\u003cli\u003eEnter the configuration values for:\n\n\u003cul\u003e\n\u003cli\u003eDefault Support Job\u003c/li\u003e\n\u003cli\u003eDefault Support Task\u003c/li\u003e\n\u003cli\u003eSupport Template\u003c/li\u003e\n\u003cli\u003eRound up to nearest X minute(s)\u003c/li\u003e\n\u003cli\u003eAuthorize the WorkflowMax Timer app to access your WorkflowMax account. Clicking the link will take you to Xero Identity where you can authorize the application to have access to your WorkflowMax account. You need to have the \u0026quot;Authorize 3rd party access\u0026quot; permission in WorkflowMax to be able to authorize access.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce installed you should then be able to see and use the app on the right hand side of the screen when you click on a ticket.\u003c/p\u003e\n\n\u003cp\u003eNote: Your WorkflowMax email address must be the same as your Zendesk email address for the app to work.\u003c/p\u003e\n\n\u003cp\u003eFor more info please visit our \u003ca href=\"http://www.workflowmax.com\"\u003ewebsite\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"WorkflowMax is a software tool that will take the pain out of running your business. A total solution covering all operations from prospecting to quoting, time sheeting to invoicing and everything in between. Using the Zendesk app you can capture time while working on a ticket and those timesheet entries will be stored against a job in WorkflowMax, giving you transparency over how much time is being spent on a per client basis.","raw_installation_instructions":"Setting up WorkflowMax\n\nYou can sign-up for a free trial of WorkflowMax via our website.\n\nOnce you have logged into your account you will firstly need to go to the Admin-Task screen and create a new Task and call it 'Support'.\n\nSecondly you will then need to go to the Admin-Job Template screen and create a new job template called 'Support'. Ensure that you add the support task to your job template. You are now ready to begin using the widget.\n\nInstalling the app in Zendesk:\n\n* Log in to Zendesk\n* Click on the cog icon in the bottom left hand side and click Apps-\u003eMarketplace\n* Click on WorkflowMax\n* Enter the configuration values for:\n    * Default Support Job\n   * Default Support Task\n    * Support Template\n    * Round up to nearest X minute(s)\n   * Authorize the WorkflowMax Timer app to access your WorkflowMax account. Clicking the link will take you to Xero Identity where you can authorize the application to have access to your WorkflowMax account. You need to have the \"Authorize 3rd party access\" permission in WorkflowMax to be able to authorize access.\n* Click Install\n\nOnce installed you should then be able to see and use the app on the right hand side of the screen when you click on a ticket.\n\nNote: Your WorkflowMax email address must be the same as your Zendesk email address for the app to work.\n\nFor more info please visit our [website](http://www.workflowmax.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://26930.apps.zdusercontent.com/26930/assets/1599174100-90c0c790cc3164d8dfcf8beadde6e500/logo-small.png","large_icon":"https://26930.apps.zdusercontent.com/26930/assets/1599174100-90c0c790cc3164d8dfcf8beadde6e500/logo.png","screenshots":["https://26930.apps.zdusercontent.com/26930/assets/1599174100-90c0c790cc3164d8dfcf8beadde6e500/screenshot-0.png","https://26930.apps.zdusercontent.com/26930/assets/1599174100-90c0c790cc3164d8dfcf8beadde6e500/screenshot-1.png","https://26930.apps.zdusercontent.com/26930/assets/1599174100-90c0c790cc3164d8dfcf8beadde6e500/screenshot-2.png"],"installation_count":22},{"id":27186,"name":"IT Asset Management by Oomnitza","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":69892,"app_id":27186,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-03-21T15:20:02Z","updated_at":"2014-03-21T15:20:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":622734,"app_id":27186,"name":"domain","kind":"url","required":true,"position":1,"created_at":"2019-01-22T21:24:25Z","updated_at":"2019-01-22T21:24:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":260,"entity_id":27186,"app_id":27186,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:35.000Z","updated_at":"2019-05-15T05:36:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":38,"average":4,"count":{"5":20,"4":3,"3":5,"1":6,"2":4}},"single_install":false,"default_locale":"en","feature_color":"#ce3b3b","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2014-03-21T15:20:02Z","updated_at":"2026-07-24T17:54:50Z","terms_conditions_url":null,"app_organization":{"id":563,"name":"Oomnitza","email":"support@oomnitza.com","website":"https://oomnitza.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2014-03-21T15:20:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.oomnitza.com/product/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-24T17:54:45Z","owner_id":269519,"author_name":"Oomnitza Team","author_email":"team@oomnitza.com","author_url":"https://oomnitza.com","short_description":"Real-time asset visibility and lifecycle control inside Zendesk. Turn asset intelligence into faster service, stronger compliance, and smarter decisions.","long_description":"\u003cp\u003eWhen a ticket lands in Zendesk, your agents need to know what device the employee is using, who owns it, where it lives, what software is on it, and whether it\u0026#39;s compliant before they can resolve the issue. Most teams pull that context from four or five different systems.\u003c/p\u003e\n\n\u003cp\u003eOomnitza gives Zendesk agents a single, trusted view of every asset across hardware, installed software, and SaaS, directly inside the ticket. Your team gets the asset truth it needs to resolve faster, route smarter, and prove compliance when it matters, without tab-switching, stale CMDB lookups, or manual reconciliation.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eBuilt for enterprise teams that run on Zendesk\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT agents and the service desk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDevice, owner, location, software, and compliance status in the ticket sidebar\u003c/li\u003e\n\u003cli\u003eTrigger onboarding, offboarding, refresh, and reclamation workflows from ticket events\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT operations and ITAM teams:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLive connections to HR, IAM, MDM, and procurement keep asset records current automatically\u003c/li\u003e\n\u003cli\u003eRoute tickets by asset attributes, not just user identity\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor finance, compliance, and security stakeholders:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAudit-ready reporting with full ticket and lifecycle history for every asset\u003c/li\u003e\n\u003cli\u003eRevoke access automatically when HR events trigger role changes or departures\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eOomnitza + Zendesk integration\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eThe integration brings live Oomnitza asset records into the Zendesk ticket sidebar, including device details, ownership, software entitlements, lifecycle stage, and compliance status. Agents update Zendesk, and Oomnitza syncs the change back. Ticket history surfaces on the corresponding asset record in Oomnitza, so the next agent or auditor has the full context of what happened.\u003c/p\u003e\n\n\u003cp\u003eTrigger Oomnitza workflows directly from Zendesk ticket events like onboarding, offboarding, software access requests, hardware refresh, and asset reclamation, without writing custom code or maintaining brittle middleware.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eBuilt for the modern enterprise\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eOomnitza scales with your environment and adapts to how your teams already work in Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStreamlined workflow automation for onboarding, offboarding, and compliance\u003c/li\u003e\n\u003cli\u003eAPI-based actions across 200+ systems\u003c/li\u003e\n\u003cli\u003e1500+ turnkey connectors with bidirectional sync across ITSM, MDM, HRIS, IAM, ERP, procurement, SaaS, and cloud platforms\u003c/li\u003e\n\u003cli\u003ePrecision reporting and audit readiness\u003c/li\u003e\n\u003cli\u003eAdvanced dashboards and analytics for IT, security, finance, procurement, compliance, and HR\u003c/li\u003e\n\u003cli\u003eCustom object support and full ITAM coverage across hardware, software, SaaS, data center, and cloud\u003c/li\u003e\n\u003cli\u003eUniversal connector for any system with a REST API\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhy Oomnitza?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe only ITAM platform that keeps asset data current without reconciliation work. Live, event-driven connections to HR, IAM, MDM, and procurement keep asset records current, without discovery scans, spreadsheets, or PS-built sync jobs.\u003c/li\u003e\n\u003cli\u003eBuilt for the full lifecycle, not just inventory. Onboarding, offboarding, refresh, compliance, and reclamation workflows trigger automatically from the same asset record your agents see in Zendesk.\u003c/li\u003e\n\u003cli\u003eOne source of truth across every asset class. Hardware, installed software, and SaaS in a single view, so every ticket, audit, and decision works from the same record.\u003c/li\u003e\n\u003cli\u003eGovernance built into the workflow, not bolted on. Policy enforcement, audit evidence, and compliance reporting live inside the same lifecycle workflows your service desk runs on.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eRequirements\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eRequires a paid subscription to Oomnitza Enterprise.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eData \u0026amp; Privacy\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eThe Oomnitza app for Zendesk accesses the requester\u0026#39;s email address and ticket details solely to retrieve and display relevant IT asset information within the ticket sidebar. This data is used only to power the in-ticket asset view and is never stored, sold, or shared with any third parties. All data stays exclusively within your Zendesk and Oomnitza environments.\u003c/p\u003e\n\n\u003cp\u003eTransform your Zendesk employee service experience with trusted asset intelligence.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review the \u003ca href=\"https://www.oomnitza.com/privacy-policy\"\u003eOomnitza Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eVideos\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/Cljx-e2NbSk\"\u003e\u003cimg src=\"https://img.youtube.com/vi/Cljx-e2NbSk/0.jpg\" alt=\"Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eGetting started is easy with Oomnitza:\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Zendesk account\u003c/li\u003e\n\u003cli\u003eClick on the Admin gear/icon in the lower left\u003c/li\u003e\n\u003cli\u003eUnder Apps, click Marketplace\u003c/li\u003e\n\u003cli\u003eClick on Asset Lifecycle Management by Oomnitza\u003c/li\u003e\n\u003cli\u003eClick Install App\u003c/li\u003e\n\u003cli\u003eEnter your Oomnitza System URL (e.g. https://yourcompany.oomnitza.com)\u003c/li\u003e\n\u003cli\u003eClick Install and you\u0026#39;re done!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"When a ticket lands in Zendesk, your agents need to know what device the employee is using, who owns it, where it lives, what software is on it, and whether it's compliant before they can resolve the issue. Most teams pull that context from four or five different systems.\n\nOomnitza gives Zendesk agents a single, trusted view of every asset across hardware, installed software, and SaaS, directly inside the ticket. Your team gets the asset truth it needs to resolve faster, route smarter, and prove compliance when it matters, without tab-switching, stale CMDB lookups, or manual reconciliation.\n\n## **Built for enterprise teams that run on Zendesk**\n\n**For IT agents and the service desk:**\n\n- Device, owner, location, software, and compliance status in the ticket sidebar\n- Trigger onboarding, offboarding, refresh, and reclamation workflows from ticket events\n\n**For IT operations and ITAM teams:**\n\n- Live connections to HR, IAM, MDM, and procurement keep asset records current automatically\n- Route tickets by asset attributes, not just user identity\n\n**For finance, compliance, and security stakeholders:**\n\n- Audit-ready reporting with full ticket and lifecycle history for every asset\n- Revoke access automatically when HR events trigger role changes or departures\n\n## **Oomnitza + Zendesk integration**\n\nThe integration brings live Oomnitza asset records into the Zendesk ticket sidebar, including device details, ownership, software entitlements, lifecycle stage, and compliance status. Agents update Zendesk, and Oomnitza syncs the change back. Ticket history surfaces on the corresponding asset record in Oomnitza, so the next agent or auditor has the full context of what happened.\n\nTrigger Oomnitza workflows directly from Zendesk ticket events like onboarding, offboarding, software access requests, hardware refresh, and asset reclamation, without writing custom code or maintaining brittle middleware.\n\n## **Built for the modern enterprise**\n\nOomnitza scales with your environment and adapts to how your teams already work in Zendesk.\n\n- Streamlined workflow automation for onboarding, offboarding, and compliance\n- API-based actions across 200+ systems\n- 1500+ turnkey connectors with bidirectional sync across ITSM, MDM, HRIS, IAM, ERP, procurement, SaaS, and cloud platforms\n- Precision reporting and audit readiness\n- Advanced dashboards and analytics for IT, security, finance, procurement, compliance, and HR\n- Custom object support and full ITAM coverage across hardware, software, SaaS, data center, and cloud\n- Universal connector for any system with a REST API\n\n## **Why Oomnitza?**\n\n- The only ITAM platform that keeps asset data current without reconciliation work. Live, event-driven connections to HR, IAM, MDM, and procurement keep asset records current, without discovery scans, spreadsheets, or PS-built sync jobs.\n- Built for the full lifecycle, not just inventory. Onboarding, offboarding, refresh, compliance, and reclamation workflows trigger automatically from the same asset record your agents see in Zendesk.\n- One source of truth across every asset class. Hardware, installed software, and SaaS in a single view, so every ticket, audit, and decision works from the same record.\n- Governance built into the workflow, not bolted on. Policy enforcement, audit evidence, and compliance reporting live inside the same lifecycle workflows your service desk runs on.\n\n## **Requirements**\n\nRequires a paid subscription to Oomnitza Enterprise.\n\n## **Data \u0026 Privacy**\n\nThe Oomnitza app for Zendesk accesses the requester's email address and ticket details solely to retrieve and display relevant IT asset information within the ticket sidebar. This data is used only to power the in-ticket asset view and is never stored, sold, or shared with any third parties. All data stays exclusively within your Zendesk and Oomnitza environments.\n\nTransform your Zendesk employee service experience with trusted asset intelligence.\n\nFor full details, please review the [Oomnitza Privacy Policy](https://www.oomnitza.com/privacy-policy).\n\n### Videos\n\n[![Video](https://img.youtube.com/vi/Cljx-e2NbSk/0.jpg)](https://youtu.be/Cljx-e2NbSk)","raw_installation_instructions":"Getting started is easy with Oomnitza:\n=============\n1. Log in to your Zendesk account\n2. Click on the Admin gear/icon in the lower left\n3. Under Apps, click Marketplace\n4. Click on Asset Lifecycle Management by Oomnitza\n5. Click Install App\n6. Enter your Oomnitza System URL (e.g. https://yourcompany.oomnitza.com)\n7. 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and HR"},{"id":55,"name":"Workflows"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2014-03-23T03:19:01Z","updated_at":"2026-02-18T21:06:23Z","terms_conditions_url":"https://www.myndbend.com/tos","app_organization":{"id":482,"name":"Myndbend","email":"support@myndbend.com","website":"www.myndbend.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,2,7,9],"date_published":"2014-03-23T03:19:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.myndbend.com/process-manager-pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","background","modal"],"last_update_time":"2026-02-18T21:06:18Z","owner_id":269519,"author_name":"Myndbend","author_email":"support@myndbend.com","author_url":"https://www.myndbend.com/","short_description":"Create child tickets and get approvals from your agents or end-users","long_description":"\u003cp\u003e\u003ca href=\"https://www.myndbend.com/myndend-process-manager-intro/\"\u003e\u003cimg src=\"https://public-marketplace-assets.s3.amazonaws.com/mpm/video.png\" alt=\"Myndbend Process Manager\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eMyndbend Process Manager: Policy-Driven Approval \u0026amp; Workflow Governance for Zendesk\u003c/h2\u003e\n\n\u003cp\u003eMyndbend™ Process Manager extends Zendesk with a structured governance layer for approvals and complex workflows. It enables teams to build \u003cstrong\u003ecustom, auditable, and policy-driven processes\u003c/strong\u003e directly inside Zendesk—without relying on tribal knowledge or manual coordination.\u003c/p\u003e\n\n\u003cp\u003eOrganizations use Myndbend to standardize high-stakes operational workflows such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHR Onboarding \u0026amp; Offboarding\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIT Change Management\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess Rights Requests\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFinancial Approvals\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInternal Escalations\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e...or any other workflow that requires approvals, dependencies, or coordinated downstream work.\u003c/p\u003e\n\n\u003ch3\u003eApproval Governance \u0026amp; Decision Controls\u003c/h3\u003e\n\n\u003cp\u003eMyndbend™ Process Manager allows you to build \u003cstrong\u003eaudit-ready approval processes\u003c/strong\u003e that ensure the right people review the right requests with the right context.\u003c/p\u003e\n\n\u003cp\u003eKey capabilities include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Approval Tracking\u003c/strong\u003e: Track all approval activity directly on tickets—including comments and actions from stakeholders (e.g., Finance or Legal) who don\u0026#39;t log into Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnforced Authority Levels\u003c/strong\u003e: Define staff and supervisor relationships so requests never bypass required approval hierarchies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContext-Rich Approvals\u003c/strong\u003e: Customize approval emails to surface relevant ticket data, ensuring approvers understand impact and risk before signing off.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDynamic Approval Routing\u003c/strong\u003e: Automatically assign approvers based on custom criteria such as department, request type, or risk level.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSequential Approvals\u003c/strong\u003e: Enforce ordered approval flows (e.g., HR approval before IT) to match real-world policy requirements.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public-marketplace-assets.s3.amazonaws.com/mpm/email-ui.png\" alt=\"Example of approval actions\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTicket Workflows\u003c/h3\u003e\n\n\u003cp\u003eMyndbend™ Process Manager helps teams codify policies into enforceable workflows—so no steps are skipped and no context is lost.\u003c/p\u003e\n\n\u003cp\u003eCapabilities include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Relationships \u0026amp; Dependencies\u003c/strong\u003e: Define and enforce dependencies between tickets (e.g., access cannot be granted until prerequisites are complete).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCross-Team Orchestration\u003c/strong\u003e: Automatically create and manage child tickets for different teams (IT, HR, Facilities) when a request is approved.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStandardized Templates\u003c/strong\u003e: Turn manual best practices into repeatable, automated workflows that save time and reduce errors.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSynchronized Data\u003c/strong\u003e: Keep linked tickets in sync to maintain a consistent source of truth across the workflow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAudit-Ready Exports\u003c/strong\u003e: Export tickets with full histories—including comments, custom fields, and approval actions—for compliance and audits.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public-marketplace-assets.s3.amazonaws.com/mpm/child-tickets.png\" alt=\"Example of child ticket workflow\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.myndbend.com/process-manager-pricing/\"\u003eView features and pricing\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Usage\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Accessed \u0026amp; Used\u003c/strong\u003e: The application uses Zendesk OAuth for agent and end-user access to read and update tickets. It accesses data such as ticket content, comments, custom fields, and ticket-specific user data for its features (approvals, child ticket creation, etc.).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Retention\u003c/strong\u003e: Myndbend Process Manager permanently stores metadata and templates, but does not retain personal Zendesk ticket or user data. Ticket-specific data is immediately purged after use.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e: The Myndbend Process Manager application is subject to an SOC 2 Type II examination covering Security, Availability, and Confidentiality. Data in motion is secured using the TLS protocol.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e: The solution limits data collection, processing data strictly for service delivery. For more information, please review our \u003ca href=\"https://www.myndbend.com/terms-of-service/\"\u003eTerms of Service\u003c/a\u003e and \u003ca href=\"https://www.myndbend.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstallation Instructions:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall the free app from the Zendesk App Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the Myndbend app (circular icon) on the left side of Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the on-screen instructions to finish the setup process\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo create child tickets or add approvers, navigate to any open ticket in Zendesk and expand the apps column (\u0026quot;Apps\u0026quot; button top right)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpgrade to Premium for additional features and powerful automation\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional details, please visit \u003ca href=\"https://support.myndbend.com\"\u003eMyndbend\u0026#39;s Help Center\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[![Myndbend Process Manager](https://public-marketplace-assets.s3.amazonaws.com/mpm/video.png)](https://www.myndbend.com/myndend-process-manager-intro/)\n\n## Myndbend Process Manager: Policy-Driven Approval \u0026 Workflow Governance for Zendesk\n\nMyndbend™ Process Manager extends Zendesk with a structured governance layer for approvals and complex workflows. It enables teams to build **custom, auditable, and policy-driven processes** directly inside Zendesk—without relying on tribal knowledge or manual coordination.\n\nOrganizations use Myndbend to standardize high-stakes operational workflows such as:\n\n- **HR Onboarding \u0026 Offboarding**\n- **IT Change Management**\n- **Access Rights Requests**\n- **Financial Approvals**\n- **Internal Escalations**\n\n...or any other workflow that requires approvals, dependencies, or coordinated downstream work.\n\n### Approval Governance \u0026 Decision Controls\n\nMyndbend™ Process Manager allows you to build **audit-ready approval processes** that ensure the right people review the right requests with the right context.\n\nKey capabilities include:\n\n- **Centralized Approval Tracking**: Track all approval activity directly on tickets—including comments and actions from stakeholders (e.g., Finance or Legal) who don't log into Zendesk.\n- **Enforced Authority Levels**: Define staff and supervisor relationships so requests never bypass required approval hierarchies.\n- **Context-Rich Approvals**: Customize approval emails to surface relevant ticket data, ensuring approvers understand impact and risk before signing off.\n- **Dynamic Approval Routing**: Automatically assign approvers based on custom criteria such as department, request type, or risk level.\n- **Sequential Approvals**: Enforce ordered approval flows (e.g., HR approval before IT) to match real-world policy requirements.\n\n![Example of approval actions](https://public-marketplace-assets.s3.amazonaws.com/mpm/email-ui.png)\n\n### Ticket Workflows\n\nMyndbend™ Process Manager helps teams codify policies into enforceable workflows—so no steps are skipped and no context is lost.\n\nCapabilities include:\n\n- **Ticket Relationships \u0026 Dependencies**: Define and enforce dependencies between tickets (e.g., access cannot be granted until prerequisites are complete).\n- **Cross-Team Orchestration**: Automatically create and manage child tickets for different teams (IT, HR, Facilities) when a request is approved.\n- **Standardized Templates**: Turn manual best practices into repeatable, automated workflows that save time and reduce errors.\n- **Synchronized Data**: Keep linked tickets in sync to maintain a consistent source of truth across the workflow.\n- **Audit-Ready Exports**: Export tickets with full histories—including comments, custom fields, and approval actions—for compliance and audits.\n\n![Example of child ticket workflow](https://public-marketplace-assets.s3.amazonaws.com/mpm/child-tickets.png)\n\n**[View features and pricing](https://www.myndbend.com/process-manager-pricing/)**\n\n### Data Privacy \u0026 Usage\n\n- **Data Accessed \u0026 Used**: The application uses Zendesk OAuth for agent and end-user access to read and update tickets. It accesses data such as ticket content, comments, custom fields, and ticket-specific user data for its features (approvals, child ticket creation, etc.).\n- **Data Retention**: Myndbend Process Manager permanently stores metadata and templates, but does not retain personal Zendesk ticket or user data. Ticket-specific data is immediately purged after use.\n- **Security \u0026 Compliance**: The Myndbend Process Manager application is subject to an SOC 2 Type II examination covering Security, Availability, and Confidentiality. Data in motion is secured using the TLS protocol.\n- **Data Privacy**: The solution limits data collection, processing data strictly for service delivery. For more information, please review our [Terms of Service](https://www.myndbend.com/terms-of-service/) and [Privacy Policy](https://www.myndbend.com/privacy-policy/).","raw_installation_instructions":"Installation Instructions:\n\n- Install the free app from the Zendesk App Marketplace\n\n- Locate the Myndbend app (circular icon) on the left side of Zendesk\n\n- Follow the on-screen instructions to finish the setup process\n\n- To create child tickets or add approvers, navigate to any open ticket in Zendesk and expand the apps column (\"Apps\" button top right)\n\n- Upgrade to Premium for additional features and powerful automation\n\nFor additional details, please visit [Myndbend's Help Center](https://support.myndbend.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://27225.apps.zdusercontent.com/27225/assets/1770664358-7c6d2daab710c2d73bee2224c7769078/logo-small.png","large_icon":"https://27225.apps.zdusercontent.com/27225/assets/1770664358-7c6d2daab710c2d73bee2224c7769078/logo.png","screenshots":["https://27225.apps.zdusercontent.com/27225/assets/1770664358-7c6d2daab710c2d73bee2224c7769078/screenshot-0.png","https://27225.apps.zdusercontent.com/27225/assets/1770664358-7c6d2daab710c2d73bee2224c7769078/screenshot-1.png","https://27225.apps.zdusercontent.com/27225/assets/1770664358-7c6d2daab710c2d73bee2224c7769078/screenshot-2.png"],"installation_count":597},{"id":29582,"name":"Woopra","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":77116,"app_id":29582,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-04-21T21:47:33Z","updated_at":"2014-04-21T21:47:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":77115,"app_id":29582,"name":"website","kind":"text","required":true,"position":1,"created_at":"2014-04-21T21:47:33Z","updated_at":"2014-04-21T21:47:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":265,"entity_id":29582,"app_id":29582,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:41.000Z","updated_at":"2019-05-15T05:36:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":31,"average":4,"count":{"5":19,"4":4,"3":1,"1":5,"2":2}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-04-21T21:47:33Z","updated_at":"2025-04-04T00:02:47Z","terms_conditions_url":null,"app_organization":{"id":644,"name":"Woopra","email":"support@woopra.com","website":"www.woopra.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2014-04-21T21:47:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.woopra.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2019-10-14T01:11:54Z","owner_id":269519,"author_name":"Woopra","author_email":"support@woopra.com","author_url":"http://www.woopra.com","short_description":"Woopra is a real-time end-to-end customer journey intelligence platform.","long_description":"\u003cp\u003eCombine Woopra\u0026#39;s real-time behavioral data with Zendesk to proactively resolve issues and increase enagagement. Support reps can immediately understand a user’s behavior in order to troubleshoot quickly and without burdening the user with unnecessary questions and delays. Streamline support and provide personalized guidance with real-time, unified data in Woopra.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick the install button\u003cbr\u003e\n2.Select Zendesk account to install. The integration will automatically setup the Woopra app in Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAfter installation, select the actions you wish to track from the configuration tab\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the events you wish to sync between Woopra and Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u0026#39;Apply Configuration\u0026#39; to begin syncing data\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTo use the Zendesk Trigger actions, navigate to \u0026#39;Configure\u0026#39; and \u0026#39;Create Trigger\u0026#39;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the segment of users, trigger action and frequency\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u0026#39;Add Action\u0026#39; to select the appropriate Zendesk action and save your configuration.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Combine Woopra's real-time behavioral data with Zendesk to proactively resolve issues and increase enagagement. Support reps can immediately understand a user’s behavior in order to troubleshoot quickly and without burdening the user with unnecessary questions and delays. Streamline support and provide personalized guidance with real-time, unified data in Woopra.","raw_installation_instructions":"  \n\n 1. Click the install button  \n 2.Select Zendesk account to install. The integration will automatically setup the Woopra app in Zendesk  \n 3. After installation, select the actions you wish to track from the configuration tab  \n 4. Select the events you wish to sync between Woopra and Zendesk  \n 5. Select 'Apply Configuration' to begin syncing data  \n 6. To use the Zendesk Trigger actions, navigate to 'Configure' and 'Create Trigger'  \n 7. Select the segment of users, trigger action and frequency  \n 8. Select 'Add Action' to select the appropriate Zendesk action and save your configuration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://29582.apps.zdusercontent.com/29582/assets/1570819074-92e9afae1d9ca972731c5831095ce39b/logo-small.png","large_icon":"https://29582.apps.zdusercontent.com/29582/assets/1570819074-92e9afae1d9ca972731c5831095ce39b/logo.png","screenshots":["https://29582.apps.zdusercontent.com/29582/assets/1570819074-92e9afae1d9ca972731c5831095ce39b/screenshot-0.png","https://29582.apps.zdusercontent.com/29582/assets/1570819074-92e9afae1d9ca972731c5831095ce39b/screenshot-1.png","https://29582.apps.zdusercontent.com/29582/assets/1570819074-92e9afae1d9ca972731c5831095ce39b/screenshot-2.png"],"installation_count":7},{"id":30460,"name":"Zendesk Chat","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":79840,"app_id":30460,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-04-30T19:47:17Z","updated_at":"2014-04-30T19:47:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":369649,"app_id":30460,"name":"autologin","kind":"checkbox","required":false,"position":1,"created_at":"2017-01-25T04:59:19Z","updated_at":"2017-01-25T04:59:19Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":266,"entity_id":30460,"app_id":30460,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:42.000Z","updated_at":"2019-05-15T05:36:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":3,"count":{"5":3,"1":2,"3":1,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-04-30T19:47:17Z","updated_at":"2025-05-07T06:40:10Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[12,7],"date_published":"2014-04-30T19:47:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["system_top_bar","background"],"last_update_time":"2025-05-07T06:40:01Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Live chat provides a fast and responsive way to connect with customers in real time","long_description":"\u003cp\u003eChat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their browsing flow.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease sales by proactively engaging customers on your website\u003c/li\u003e\n\u003cli\u003eHelp more customers in less time and boost satisfaction\u003c/li\u003e\n\u003cli\u003eAnticipate customer needs and offer help when they need it most.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReach out in real-time with proactive engagement\u003c/h3\u003e\n\n\u003cp\u003eCustomers are 3 times more likely to make a purchase when you initiate a chat with them. Proactively engage your customers with automated triggers, reduce cart abandonment, and increase conversions.\u003c/p\u003e\n\n\u003ch3\u003ePowerful metrics at your fingertips\u003c/h3\u003e\n\n\u003cp\u003eAnalytics shed light on customer satisfaction and agent performance. With better numbers and quality reports, organizations can measure success, identify issues, and stay on track.\u003c/p\u003e\n\n\u003ch3\u003eChat scales as your team grows\u003c/h3\u003e\n\n\u003cp\u003eDelivering quality support while growing your business can be hard. Our sophisticated workflow management features, such as departments, operating hours, and chat routing, makes things easier.\u003c/p\u003e\n\n\u003ch3\u003eCustomize the web and mobile chat widget\u003c/h3\u003e\n\n\u003cp\u003eAdd the chat widget to your website or Help Center and start talking to customers in minutes. With a customizable and mobile responsive design, Zendesk Chat fits seamlessly into your web and mobile experience.\u003c/p\u003e\n\n\u003ch3\u003eZendesk Chat is cross-platform\u003c/h3\u003e\n\n\u003cp\u003eManage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are - on laptops, on mobile, or even in your app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Zendesk Chat:\u003c/p\u003e\n\n\u003cp\u003e1) Sign in to your Zendesk Support, then click the Admin icon in the sidebar.\u003c/p\u003e\n\n\u003cp\u003e2) Select Apps \u0026gt; Marketplace, then find the Zendesk Chat app and click the tile.\u003c/p\u003e\n\n\u003cp\u003e3) On the Zendesk Chat app page, click Install app in the upper-right corner.\u003c/p\u003e\n\n\u003cp\u003e4) Enter a name for the app, then click Install.\u003c/p\u003e\n\n\u003cp\u003e5) Follow the instructions on-screen to complete your setup.\u003c/p\u003e\n","raw_long_description":"Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their browsing flow.\n\n\n* Increase sales by proactively engaging customers on your website\n* Help more customers in less time and boost satisfaction\n* Anticipate customer needs and offer help when they need it most.\n\n\n### Reach out in real-time with proactive engagement\n\n\nCustomers are 3 times more likely to make a purchase when you initiate a chat with them. Proactively engage your customers with automated triggers, reduce cart abandonment, and increase conversions.\n\n\n### Powerful metrics at your fingertips\n\n\nAnalytics shed light on customer satisfaction and agent performance. With better numbers and quality reports, organizations can measure success, identify issues, and stay on track.\n\n\n### Chat scales as your team grows\n\n\nDelivering quality support while growing your business can be hard. Our sophisticated workflow management features, such as departments, operating hours, and chat routing, makes things easier.\n\n\n### Customize the web and mobile chat widget\n\n\nAdd the chat widget to your website or Help Center and start talking to customers in minutes. With a customizable and mobile responsive design, Zendesk Chat fits seamlessly into your web and mobile experience.\n\n\n### Zendesk Chat is cross-platform\n\n\nManage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are - on laptops, on mobile, or even in your app.","raw_installation_instructions":"To install Zendesk Chat:\n\n\n1) Sign in to your Zendesk Support, then click the Admin icon in the sidebar.\n\n\n2) Select Apps \u003e Marketplace, then find the Zendesk Chat app and click the tile.\n\n\n3) On the Zendesk Chat app page, click Install app in the upper-right corner.\n\n\n4) Enter a name for the app, then click Install.\n\n\n5) Follow the instructions on-screen to complete your setup.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://30460.apps.zdusercontent.com/30460/assets/1746599638-e4da7999253a62c08f817361d0c21b1d/logo-small.png","large_icon":"https://30460.apps.zdusercontent.com/30460/assets/1746599638-e4da7999253a62c08f817361d0c21b1d/logo.png","screenshots":["https://30460.apps.zdusercontent.com/30460/assets/1746599638-e4da7999253a62c08f817361d0c21b1d/screenshot-0.png","https://30460.apps.zdusercontent.com/30460/assets/1746599638-e4da7999253a62c08f817361d0c21b1d/screenshot-1.png","https://30460.apps.zdusercontent.com/30460/assets/1746599638-e4da7999253a62c08f817361d0c21b1d/screenshot-2.png"],"installation_count":8468},{"id":32684,"name":"NETO","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":86673,"app_id":32684,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-05-19T20:09:19Z","updated_at":"2014-05-19T20:09:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":86671,"app_id":32684,"name":"zendesk_key","kind":"text","required":true,"position":1,"created_at":"2014-05-19T20:09:19Z","updated_at":"2014-05-19T20:09:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":86672,"app_id":32684,"name":"store_url","kind":"text","required":true,"position":2,"created_at":"2014-05-19T20:09:19Z","updated_at":"2014-05-19T20:09:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":268,"entity_id":32684,"app_id":32684,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:44.000Z","updated_at":"2019-05-15T05:36:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":17,"average":4,"count":{"1":4,"5":8,"4":4,"2":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-05-19T20:09:19Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":491,"name":"Neto E-commerce Solutions","email":"support@neto.com.au","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2014-05-19T20:09:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.netohq.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2019-01-23T00:57:37Z","owner_id":269519,"author_name":"Neto","author_email":"support@neto.com.au","author_url":"https://www.neto.com.au/","short_description":"Track your customer order details.","long_description":"\u003cp\u003eDisplay your Neto customer and order details in Zendesk!\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eLogin to your Zendesk account\u003c/li\u003e\n\u003cli\u003eClick the cog icon in the sidebar, then select Apps \u0026gt; Marketplace. Scroll through the list of available Apps until you locate the Neto app.\u003c/li\u003e\n\u003cli\u003eHover over the Neto app and click Install.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe next step is to configure your Neto account settings.\u003cbr\u003e\nThe following settings need to be defined:\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTitle (you can enter any text string here)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNeto Zendesk Access Key (obtained by navigating in your Neto cPanel to Settings \u0026amp; Tools \u0026gt; All Settings \u0026amp; Tools \u0026gt; Zendesk App Settings)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNeto Store location (your Neto website URL eg: www.mydomain.com)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Display your Neto customer and order details in Zendesk!","raw_installation_instructions":"- Login to your Zendesk account\n- Click the cog icon in the sidebar, then select Apps \u003e Marketplace. Scroll through the list of available Apps until you locate the Neto app.\n- Hover over the Neto app and click Install.\n- The next step is to configure your Neto account settings.\nThe following settings need to be defined:\n\n- Title (you can enter any text string here)\n- Neto Zendesk Access Key (obtained by navigating in your Neto cPanel to Settings \u0026 Tools \u003e All Settings \u0026 Tools \u003e Zendesk App Settings)\n- Neto Store location (your Neto website URL eg: www.mydomain.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://32684.apps.zdusercontent.com/32684/assets/1546163131-5ac1294e583f0fddb8029bae2bfea928/logo-small.png","large_icon":"https://32684.apps.zdusercontent.com/32684/assets/1546163131-5ac1294e583f0fddb8029bae2bfea928/logo.png","screenshots":["https://32684.apps.zdusercontent.com/32684/assets/1546163131-5ac1294e583f0fddb8029bae2bfea928/screenshot-0.png","https://32684.apps.zdusercontent.com/32684/assets/1546163131-5ac1294e583f0fddb8029bae2bfea928/screenshot-1.png","https://32684.apps.zdusercontent.com/32684/assets/1546163131-5ac1294e583f0fddb8029bae2bfea928/screenshot-2.png"],"installation_count":46},{"id":34759,"name":"Cartloom","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":93233,"app_id":34759,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-06-10T21:14:47Z","updated_at":"2014-06-10T21:14:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":513335,"app_id":34759,"name":"store","kind":"text","required":true,"position":1,"created_at":"2018-03-01T21:36:24Z","updated_at":"2018-03-01T21:36:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":513336,"app_id":34759,"name":"api-key","kind":"text","required":true,"position":2,"created_at":"2018-03-01T21:36:24Z","updated_at":"2018-03-01T21:36:24Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":273,"entity_id":34759,"app_id":34759,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:36:50.000Z","updated_at":"2019-05-15T05:36:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":3,"4":2,"1":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-06-10T21:14:47Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":776,"name":"Cartloom","email":"support@cartloom.com","website":"https://www.cartloom.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2014-06-10T21:14:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cartloom.com/pricing.html"},"location_names":["ticket_sidebar"],"last_update_time":"2018-03-01T21:36:22Z","owner_id":269519,"author_name":"Yabdab Inc.","author_email":"mike@cartloom.com","author_url":"https://cartloom.com","short_description":"View Related Customer Orders in Zendesk","long_description":"\u003cp\u003eNeed to verify a support client\u0026#39;s order history, serial number or eligibility for support and upgrades? The \u003cstrong\u003eCartloom app\u003c/strong\u003e for Zendesk pulls in detailed order information from your \u003ca href=\"http://www.cartloom.com/\" title=\"Cartloom.com\"\u003eCartloom.com\u003c/a\u003e ecommerce account. View purchase history right next to your support tickets. Allow your agents to efficiently respond to order related queries by placing order info right into Zendesk!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Verify purchase history without leaving Zendesk.\u003c/li\u003e\n\u003cli\u003e  Automatically loads Carloom order history based on customer email address.\u003c/li\u003e\n\u003cli\u003e  Allows manual search of alternate email addresses.\u003c/li\u003e\n\u003cli\u003e  View summary or detailed invoice for each order.\u003c/li\u003e\n\u003cli\u003e  Use purchase history to upsell, at a glance you know what your customer has already purchased.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in into your Zendesk account.\u003c/li\u003e\n\u003cli\u003eSelect the gear icon in the sidebar to manage your settings and choose Marketplace.\u003c/li\u003e\n\u003cli\u003eBrowse or search for the Cartloom app. Click Install.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide the following info about your Cartloom account in the settings panel:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTitle: Your desired app title - will be displayed above the app in the App panel in Zendesk.\u003c/li\u003e\n\u003cli\u003eStore Name: The name of your Cartloom account - just the store name, no .com, .net etc.\u003c/li\u003e\n\u003cli\u003eCartloom API Key: The API key is located in your Cartloom account.  Simply login to your Cartloom Seller Admin and go to: Setup -\u0026gt; Restful API Copy your API Key from the Seller Admin and paste it here.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install - that\u0026#39;s it, the Cartloom for Zendesk App will appear in your App panel in agent view and order info can be easily retrieved.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Need to verify a support client's order history, serial number or eligibility for support and upgrades? The **Cartloom app** for Zendesk pulls in detailed order information from your [Cartloom.com](http://www.cartloom.com/ \"Cartloom.com\") ecommerce account. View purchase history right next to your support tickets. Allow your agents to efficiently respond to order related queries by placing order info right into Zendesk!\r\n\r\n*\tVerify purchase history without leaving Zendesk.\r\n*\tAutomatically loads Carloom order history based on customer email address.\r\n*\tAllows manual search of alternate email addresses.\r\n*\tView summary or detailed invoice for each order.\r\n*\tUse purchase history to upsell, at a glance you know what your customer has already purchased.","raw_installation_instructions":"1. Log in into your Zendesk account.\r\n2. Select the gear icon in the sidebar to manage your settings and choose Marketplace.\r\n3. Browse or search for the Cartloom app. Click Install.\r\n4. Provide the following info about your Cartloom account in the settings panel:  \r\n    * Title: Your desired app title - will be displayed above the app in the App panel in Zendesk.\r\n    * Store Name: The name of your Cartloom account - just the store name, no .com, .net etc.\r\n    * Cartloom API Key: The API key is located in your Cartloom account.  Simply login to your Cartloom Seller Admin and go to: Setup -\u003e Restful API Copy your API Key from the Seller Admin and paste it here.  \r\n\r\n5. Click Install - that's it, the Cartloom for Zendesk App will appear in your App panel in agent view and order info can be easily retrieved.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://34759.apps.zdusercontent.com/34759/assets/1519910853-8ceb50f4755c1cca4cd69537122910b7/logo-small.png","large_icon":"https://34759.apps.zdusercontent.com/34759/assets/1519910853-8ceb50f4755c1cca4cd69537122910b7/logo.png","screenshots":["https://34759.apps.zdusercontent.com/34759/assets/1519910853-8ceb50f4755c1cca4cd69537122910b7/screenshot-0.png","https://34759.apps.zdusercontent.com/34759/assets/1519910853-8ceb50f4755c1cca4cd69537122910b7/screenshot-1.png","https://34759.apps.zdusercontent.com/34759/assets/1519910853-8ceb50f4755c1cca4cd69537122910b7/screenshot-2.png"],"installation_count":4},{"id":35111,"name":"Time 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time spent on tickets.","long_description":"\u003cul\u003e\n\u003cli\u003eAutomatically track the time spent on each of your Zendesk Support tickets\u003c/li\u003e\n\u003cli\u003eCustomize the app to include the exact functionality that your team needs\u003c/li\u003e\n\u003cli\u003eLeverage Insights to create detailed reports with your time tracking data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Time Tracking app makes managing your team\u0026#39;s performance and overall support operations easier. Easily identify which customers send in the most complicated tickets, or which issue types take the longest for your team to resolve. Dig down into an agent\u0026#39;s tickets to discover what\u0026#39;s taking up their time and which issues they\u0026#39;re experts on.\u003c/p\u003e\n\n\u003ch3\u003eKnow exactly how and where your team is spending their time\u003c/h3\u003e\n\n\u003cp\u003eKeep a running log of which support agents have worked on a ticket and how long each interaction lasted. Automatically log the total time spent the second your agent updates a ticket or let them manually enter their time.\u003c/p\u003e\n\n\u003ch3\u003eEasy to setup, customize, and use\u003c/h3\u003e\n\n\u003cp\u003eThe Time Tracking App doesn\u0026#39;t require any third party setup or login. Simply customize how the Time Tracking app displays and works for your support team, for a seamless fit into your team\u0026#39;s current workflow.\u003c/p\u003e\n\n\u003ch3\u003eReport on your time logs and take action\u003c/h3\u003e\n\n\u003cp\u003eStart reporting right away with easily built custom time tracking reports through Insights. Know exactly what\u0026#39;s draining your support team\u0026#39;s resources and find the best areas for optimization and improvement.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u0026quot;\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting started with the Time Tracking app:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eApps \u0026gt; Marketplace\u003c/strong\u003e, then find the Time Tracking app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Time Tracking app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner. This app is only available to customers on the Professional and Enterprise plans.\u003c/li\u003e\n\u003cli\u003eEnter a name for the app, select the configurations you want, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eIf you are using Ticket Forms (part of the Productivity Pack add-on), go to \u003cstrong\u003eAdmin \u0026gt; Manage \u0026gt; Ticket Forms\u003c/strong\u003e and add the ticket fields \u0026#39;Total time spent\u0026#39; and \u0026#39;Time spent last update\u0026#39; to each of your Ticket Forms.\u0026quot;\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"* Automatically track the time spent on each of your Zendesk Support tickets\n* Customize the app to include the exact functionality that your team needs\n* Leverage Insights to create detailed reports with your time tracking data\n\nThe Time Tracking app makes managing your team's performance and overall support operations easier. Easily identify which customers send in the most complicated tickets, or which issue types take the longest for your team to resolve. Dig down into an agent's tickets to discover what's taking up their time and which issues they're experts on.\n\n### Know exactly how and where your team is spending their time\n\nKeep a running log of which support agents have worked on a ticket and how long each interaction lasted. Automatically log the total time spent the second your agent updates a ticket or let them manually enter their time.\n\n### Easy to setup, customize, and use\n\nThe Time Tracking App doesn't require any third party setup or login. Simply customize how the Time Tracking app displays and works for your support team, for a seamless fit into your team's current workflow.\n\n### Report on your time logs and take action\n\nStart reporting right away with easily built custom time tracking reports through Insights. Know exactly what's draining your support team's resources and find the best areas for optimization and improvement.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).\"","raw_installation_instructions":"### Getting started with the Time Tracking app:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select **Apps \u003e Marketplace**, then find the Time Tracking app and click the tile.\n3. On the Time Tracking app page, click **Install app** in the upper-right corner. This app is only available to customers on the Professional and Enterprise plans.\n4. Enter a name for the app, select the configurations you want, then click **Install**.\n5. If you are using Ticket Forms (part of the Productivity Pack add-on), go to **Admin \u003e Manage \u003e Ticket Forms** and add the ticket fields 'Total time spent' and 'Time spent last update' to each of your Ticket Forms.\"","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://35111.apps.zdusercontent.com/35111/assets/1790317641-51878591cd5b93180bbf7737701b3d0c/logo-small.png","large_icon":"https://35111.apps.zdusercontent.com/35111/assets/1790317641-51878591cd5b93180bbf7737701b3d0c/logo.png","screenshots":["https://35111.apps.zdusercontent.com/35111/assets/1790317641-51878591cd5b93180bbf7737701b3d0c/screenshot-0.png","https://35111.apps.zdusercontent.com/35111/assets/1790317641-51878591cd5b93180bbf7737701b3d0c/screenshot-1.png","https://35111.apps.zdusercontent.com/35111/assets/1790317641-51878591cd5b93180bbf7737701b3d0c/screenshot-2.png"],"installation_count":10297},{"id":36711,"name":"GIPHY","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":99853,"app_id":36711,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-07-07T20:51:13Z","updated_at":"2014-07-07T20:51:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":282,"entity_id":36711,"app_id":36711,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:01.000Z","updated_at":"2019-05-15T05:37:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":67,"average":4,"count":{"5":38,"1":10,"4":11,"2":3,"3":5}},"single_install":false,"default_locale":"en","feature_color":"#665cff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2014-07-07T20:51:13Z","updated_at":"2026-04-07T20:19:00Z","terms_conditions_url":null,"app_organization":{"id":994,"name":"GIPHY","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[10],"date_published":"2014-07-07T20:51:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-04-07T20:18:49Z","owner_id":269519,"author_name":"GIPHY","author_email":"support@giphy.com","author_url":"https://giphy.com","short_description":"Add GIFS and Stickers from GIPHY","long_description":"\u003ch3\u003eAbout GIPHY\u003c/h3\u003e\n\n\u003cp\u003eGIPHY helps people add visual expression to digital conversations with a large library of GIFs and stickers.  \u003c/p\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eGIPHY for Zendesk lets agents search for GIFs and stickers from inside the Zendesk ticket editor and insert selected media directly into a reply. Agents can browse trending content or search by keyword without leaving Zendesk.  \u003c/p\u003e\n\n\u003ch3\u003ePrivacy Notice\u003c/h3\u003e\n\n\u003cp\u003eTo provide search and content results, this app sends search queries and related request information to GIPHY. When an agent selects a GIF or sticker, the app inserts the selected media into the Zendesk ticket reply. The app also stores limited local browser data, such as recent app state and search preferences, to improve the in-app experience.  \u003c/p\u003e\n\n\u003cp\u003eThis app does not require agents to provide Zendesk API tokens or customer-managed OAuth credentials for its core functionality. GIPHY and its service providers may collect technical, diagnostic, and geolocation data, as well as browser and error data, to operate, secure, and improve the app. For more information, please review GIPHY\u0026#39;s Privacy Policy: https://giphy.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you\u0026#39;ve added the GIPHY for Zendesk app, look for the GIPHY logo in the toolbar below your ticket reply editor; click the icon to reveal the GIPHY pane. From there, simply search for a GIF (or browse through dozens of hand-picked categories) and click on it to add it to the body of your ticket.\u003c/p\u003e\n","raw_long_description":"### About GIPHY  \n\nGIPHY helps people add visual expression to digital conversations with a large library of GIFs and stickers.  \n\n### What This App Does  \n\nGIPHY for Zendesk lets agents search for GIFs and stickers from inside the Zendesk ticket editor and insert selected media directly into a reply. Agents can browse trending content or search by keyword without leaving Zendesk.  \n\n### Privacy Notice  \n\nTo provide search and content results, this app sends search queries and related request information to GIPHY. When an agent selects a GIF or sticker, the app inserts the selected media into the Zendesk ticket reply. The app also stores limited local browser data, such as recent app state and search preferences, to improve the in-app experience.  \n\nThis app does not require agents to provide Zendesk API tokens or customer-managed OAuth credentials for its core functionality. GIPHY and its service providers may collect technical, diagnostic, and geolocation data, as well as browser and error data, to operate, secure, and improve the app. For more information, please review GIPHY's Privacy Policy: https://giphy.com/privacy","raw_installation_instructions":"Once you've added the GIPHY for Zendesk app, look for the GIPHY logo in the toolbar below your ticket reply editor; click the icon to reveal the GIPHY pane. From there, simply search for a GIF (or browse through dozens of hand-picked categories) and click on it to add it to the body of your ticket.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://36711.apps.zdusercontent.com/36711/assets/1774979506-3268273014f1504790ba7c9d493f4471/logo-small.png","large_icon":"https://36711.apps.zdusercontent.com/36711/assets/1774979506-3268273014f1504790ba7c9d493f4471/logo.png","screenshots":["https://36711.apps.zdusercontent.com/36711/assets/1774979506-3268273014f1504790ba7c9d493f4471/screenshot-0.png","https://36711.apps.zdusercontent.com/36711/assets/1774979506-3268273014f1504790ba7c9d493f4471/screenshot-1.png","https://36711.apps.zdusercontent.com/36711/assets/1774979506-3268273014f1504790ba7c9d493f4471/screenshot-2.png"],"installation_count":1212},{"id":37041,"name":"Fullstory","state":"published","version":"1.10","framework_version":"2.0","parameters":[{"id":100628,"app_id":37041,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-07-10T21:08:09Z","updated_at":"2014-07-10T21:08:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":100626,"app_id":37041,"name":"Limit","kind":"number","required":true,"position":1,"created_at":"2014-07-10T21:08:09Z","updated_at":"2015-07-16T00:51:01Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":100627,"app_id":37041,"name":"APItoken","kind":"text","required":true,"position":2,"created_at":"2014-07-10T21:08:09Z","updated_at":"2014-07-10T21:08:09Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":932261,"app_id":37041,"name":"UserUidField","kind":"text","required":false,"position":3,"created_at":"2020-06-24T21:14:12Z","updated_at":"2020-06-24T21:14:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":164024,"app_id":37041,"name":"UidField","kind":"text","required":false,"position":4,"created_at":"2015-02-18T02:34:09Z","updated_at":"2020-06-24T21:14:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3299109,"app_id":37041,"name":"SummaryProfileId","kind":"text","required":false,"position":5,"created_at":"2025-08-01T11:02:07Z","updated_at":"2025-09-16T17:22:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3299110,"app_id":37041,"name":"FullStoryAPIEndpoint","kind":"text","required":true,"position":6,"created_at":"2025-08-01T11:02:07Z","updated_at":"2025-08-01T11:02:07Z","default_value":"https://api.fullstory.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":285,"entity_id":37041,"app_id":37041,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:05.000Z","updated_at":"2019-05-15T05:37:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":86,"average":4,"count":{"5":41,"1":12,"3":9,"4":16,"2":8}},"single_install":true,"default_locale":"en","feature_color":"#4d4d4d","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2014-07-10T21:08:09Z","updated_at":"2026-04-27T14:57:46Z","terms_conditions_url":null,"app_organization":{"id":504,"name":"Fullstory","email":"support@fullstory.com","website":"fullstory.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,5],"date_published":"2014-07-10T21:08:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fullstory.com/plans/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-27T14:57:41Z","owner_id":269519,"author_name":"Fullstory","author_email":"support@fullstory.com","author_url":"https://www.fullstory.com","short_description":"Resolve tickets faster with AI-generated summaries of every user session.","long_description":"\u003cp\u003eAI-Powered Session Summaries for Zendesk\u003c/p\u003e\n\n\u003cp\u003eDrastically reduce ticket resolution time with instant, AI-powered context in Zendesk. Your agents get immediate summaries of user issues for faster, more effective resolutions.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Answers:\u003c/strong\u003e AI-generated summaries in every ticket highlight user goals, errors, and frustration, so you can understand the issue without watching the full session replay.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Insights:\u003c/strong\u003e Define what information the AI should extract with custom prompt profiles, ensuring agents get the most relevant details for your business.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBoost Efficiency:\u003c/strong\u003e Crucial context helps agents diagnose and resolve issues without asking for clarification, leading to quicker resolutions and happier customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor information about how Fullstory handles your data, please see our \u003ca href=\"https://www.fullstory.com/legal/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe Fullstory App for Zendesk lets you see session replays and AI-powered summaries for the customer who submitted a ticket. If you are not yet a Fullstory customer, sign up at \u003ca href=\"https://www.fullstory.com/\"\u003eFullstory\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBefore you begin, you’ll need your secret Fullstory API key. To find it, log into Fullstory, click on Settings in the org switcher menu (top left button), then select Integrations \u0026gt; API Keys. Create a new key and copy it to your clipboard.\u003c/p\u003e\n\n\u003ch1\u003eGetting Started\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on this page.\u003c/li\u003e\n\u003cli\u003eIn the installation settings, enter your \u003cstrong\u003eAPI key\u003c/strong\u003e from Fullstory into the \u003ccode\u003eAPI Token\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eOptional: To enable AI-powered session summaries, enter your \u003cstrong\u003eSummary Profile ID\u003c/strong\u003e. Learn more here https://developer.fullstory.com/anywhere/activation/ai-session-summary-api/. Copy the ID and paste it into the \u003ccode\u003eSummary Profile ID\u003c/code\u003e field in Zendesk. If left empty, sessions will display without AI summaries.\u003c/li\u003e\n\u003cli\u003eIf desired, set the maximum number of matching sessions to display in the \u003ccode\u003eSession Limit\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to save the settings.\u003c/li\u003e\n\u003cli\u003eOptional: To ensure the best match results, pass customer email addresses or user IDs into Fullstory using the \u003ccode\u003efs.identify\u003c/code\u003e script (\u003ca href=\"https://help.fullstory.com/develop-js/identify\"\u003elearn more\u003c/a\u003e).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! When you open a ticket, you’ll see the Fullstory app in the Apps sidebar. If the user who submitted the ticket is found in Fullstory, you’ll see links to their most recent sessions and have the option to generate an AI summary.\u003c/p\u003e\n","raw_long_description":"AI-Powered Session Summaries for Zendesk\n\nDrastically reduce ticket resolution time with instant, AI-powered context in Zendesk. Your agents get immediate summaries of user issues for faster, more effective resolutions.\n\n* **Instant Answers:** AI-generated summaries in every ticket highlight user goals, errors, and frustration, so you can understand the issue without watching the full session replay.\n* **Custom Insights:** Define what information the AI should extract with custom prompt profiles, ensuring agents get the most relevant details for your business.\n* **Boost Efficiency:** Crucial context helps agents diagnose and resolve issues without asking for clarification, leading to quicker resolutions and happier customers.\n\nFor information about how Fullstory handles your data, please see our [Privacy Policy](https://www.fullstory.com/legal/privacy-policy/).","raw_installation_instructions":"The Fullstory App for Zendesk lets you see session replays and AI-powered summaries for the customer who submitted a ticket. If you are not yet a Fullstory customer, sign up at [Fullstory](https://www.fullstory.com/).\n\nBefore you begin, you’ll need your secret Fullstory API key. To find it, log into Fullstory, click on Settings in the org switcher menu (top left button), then select Integrations \u003e API Keys. Create a new key and copy it to your clipboard.\n\nGetting Started\n===============\n\n1. Click the **Install** button on this page.\n2. In the installation settings, enter your **API key** from Fullstory into the `API Token` field.\n3. Optional: To enable AI-powered session summaries, enter your **Summary Profile ID**. Learn more here https://developer.fullstory.com/anywhere/activation/ai-session-summary-api/. Copy the ID and paste it into the `Summary Profile ID` field in Zendesk. If left empty, sessions will display without AI summaries.\n4. If desired, set the maximum number of matching sessions to display in the `Session Limit` field.\n5. Click **Install** to save the settings.\n6. Optional: To ensure the best match results, pass customer email addresses or user IDs into Fullstory using the `fs.identify` script ([learn more](https://help.fullstory.com/develop-js/identify)).\n\nThat’s it! When you open a ticket, you’ll see the Fullstory app in the Apps sidebar. If the user who submitted the ticket is found in Fullstory, you’ll see links to their most recent sessions and have the option to generate an AI summary.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://37041.apps.zdusercontent.com/37041/assets/1775128729-510454bfb620dc6755e611c91ab17b13/logo-small.png","large_icon":"https://37041.apps.zdusercontent.com/37041/assets/1775128729-510454bfb620dc6755e611c91ab17b13/logo.png","screenshots":["https://37041.apps.zdusercontent.com/37041/assets/1775128729-510454bfb620dc6755e611c91ab17b13/screenshot-0.png","https://37041.apps.zdusercontent.com/37041/assets/1775128729-510454bfb620dc6755e611c91ab17b13/screenshot-1.png","https://37041.apps.zdusercontent.com/37041/assets/1775128729-510454bfb620dc6755e611c91ab17b13/screenshot-2.png"],"installation_count":240},{"id":39775,"name":"Databox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-08-11T21:32:50Z","updated_at":"2026-02-11T22:58:38Z","terms_conditions_url":null,"app_organization":{"id":529,"name":"Databox","email":"help@databox.com","website":"https://databox.com/?utm_source=Zendesk\u0026utm_medium=Marketplace\u0026utm_campaign=Integration%20marketplace","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2014-08-11T21:32:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://databox.com/pricing"},"location_names":[],"last_update_time":"2026-02-11T22:58:35Z","owner_id":269519,"author_name":"Databox","author_email":"support@databox.com","author_url":"https://databox.com","short_description":"Connect Zendesk data to Databox for real-time dashboards and reporting.","long_description":"\u003cp\u003eDatabox is a business analytics platform that pulls all your data into one place so you can track performance and make decisions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c/strong\u003e\u003cbr\u003e\n- Real-time Zendesk metrics in customizable dashboards\u003cbr\u003e\n- Track tickets, satisfaction scores, agent performance, and more\u003cbr\u003e\n- Combine Zendesk data with 100+ other integrations\u003cbr\u003e\n- Set goals and get alerts when metrics change\u003cbr\u003e\n- Share dashboards with your team via TV displays, mobile, or scheduled reports\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePopular Zendesk Metrics:\u003c/strong\u003e\u003cbr\u003e\n- New tickets\u003cbr\u003e\n- Solved tickets\u003cbr\u003e\n- Open tickets\u003cbr\u003e\n- Ticket satisfaction score\u003cbr\u003e\n- First response time\u003cbr\u003e\n- Resolution time\u003cbr\u003e\n- Tickets by channel\u003cbr\u003e\n- Agent leaderboards\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGetting Started:\u003c/strong\u003e\u003cbr\u003e\n1. Sign up for Databox at databox.com\u003cbr\u003e\n2. Connect your Zendesk account\u003cbr\u003e\n3. Choose from pre-built dashboard templates or create your own\u003cbr\u003e\n4. Start tracking your support metrics in real-time\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e\u003cbr\u003e\nTo learn how we handle and protect your data, please review our Privacy Policy: https://databox.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo connect Zendesk to Databox:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Databox account at app.databox.com\u003c/li\u003e\n\u003cli\u003eGo to Data Manager \u0026gt; + New connection\u003c/li\u003e\n\u003cli\u003eSearch for \u0026quot;Zendesk\u0026quot; and select it\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Connect\u0026quot; and authorize Databox to access your Zendesk data\u003c/li\u003e\n\u003cli\u003eSelect the metrics you want to track\u003c/li\u003e\n\u003cli\u003eAdd them to your dashboards\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c/strong\u003e\u003cbr\u003e\n- A Databox account (Free plan available)\u003cbr\u003e\n- Zendesk Support account with API access\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport:\u003c/strong\u003e\u003cbr\u003e\nFor help, visit https://help.databox.com or contact support@databox.com\u003c/p\u003e\n","raw_long_description":"Databox is a business analytics platform that pulls all your data into one place so you can track performance and make decisions.\n\n**Features:**\n- Real-time Zendesk metrics in customizable dashboards\n- Track tickets, satisfaction scores, agent performance, and more\n- Combine Zendesk data with 100+ other integrations\n- Set goals and get alerts when metrics change\n- Share dashboards with your team via TV displays, mobile, or scheduled reports\n\n**Popular Zendesk Metrics:**\n- New tickets\n- Solved tickets\n- Open tickets\n- Ticket satisfaction score\n- First response time\n- Resolution time\n- Tickets by channel\n- Agent leaderboards\n\n**Getting Started:**\n1. Sign up for Databox at databox.com\n2. Connect your Zendesk account\n3. Choose from pre-built dashboard templates or create your own\n4. Start tracking your support metrics in real-time\n\n**Data Privacy:**\nTo learn how we handle and protect your data, please review our Privacy Policy: https://databox.com/privacy-policy","raw_installation_instructions":"**To connect Zendesk to Databox:**\n\n1. Log in to your Databox account at app.databox.com\n2. Go to Data Manager \u003e + New connection\n3. Search for \"Zendesk\" and select it\n4. Click \"Connect\" and authorize Databox to access your Zendesk data\n5. Select the metrics you want to track\n6. Add them to your dashboards\n\n**Requirements:**\n- A Databox account (Free plan available)\n- Zendesk Support account with API access\n\n**Support:**\nFor help, visit https://help.databox.com or contact support@databox.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://39775.apps.zdusercontent.com/39775/assets/1770710511-ef99345f0453e6962906f2f27b891582/logo-small.png","large_icon":"https://39775.apps.zdusercontent.com/39775/assets/1770710511-ef99345f0453e6962906f2f27b891582/logo.png","screenshots":["https://39775.apps.zdusercontent.com/39775/assets/1770710511-ef99345f0453e6962906f2f27b891582/screenshot-0.png","https://39775.apps.zdusercontent.com/39775/assets/1770710511-ef99345f0453e6962906f2f27b891582/screenshot-1.png","https://39775.apps.zdusercontent.com/39775/assets/1770710511-ef99345f0453e6962906f2f27b891582/screenshot-2.png"],"installation_count":0},{"id":39933,"name":"GoToAssist Remote Support","state":"published","version":"1.0.7","framework_version":"2.0","parameters":[{"id":110574,"app_id":39933,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-08-12T21:16:31Z","updated_at":"2014-08-12T21:16:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":667303,"app_id":39933,"name":"gtacidp","kind":"hidden","required":false,"position":1,"created_at":"2019-05-21T20:11:18Z","updated_at":"2021-02-10T23:28:30Z","default_value":"vgVtv7mTxRNjBo6V8rQnfxyXe1aPAR8W","secure":false,"scopes":null,"options":null},{"id":667304,"app_id":39933,"name":"gtacsp","kind":"hidden","required":false,"position":2,"created_at":"2019-05-21T20:11:18Z","updated_at":"2021-02-10T23:28:30Z","default_value":"k1X5xOGURPl28aWP","secure":false,"scopes":null,"options":null},{"id":503762,"app_id":39933,"name":"citrixListener","kind":"hidden","required":false,"position":3,"created_at":"2018-02-06T19:57:36Z","updated_at":"2021-02-10T23:28:30Z","default_value":"https://zendesk-proxy.classic.gotoassist.com/cli","secure":false,"scopes":null,"options":null},{"id":503763,"app_id":39933,"name":"wsListener","kind":"hidden","required":false,"position":4,"created_at":"2018-02-06T19:57:36Z","updated_at":"2021-02-10T23:28:30Z","default_value":"wss://zendesk-proxy.classic.gotoassist.com/gtawss","secure":false,"scopes":null,"options":null}],"plans":[{"id":296,"entity_id":39933,"app_id":39933,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:18.000Z","updated_at":"2019-05-15T05:37:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":224,"average":4,"count":{"5":97,"1":38,"3":33,"2":25,"4":31}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-08-12T21:16:31Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":2592,"name":"LogMeIn Inc","email":"support@logmeinrescue.com","website":"http://www.logmein.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2014-08-12T21:16:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://get.gotoassist.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2021-02-10T23:28:29Z","owner_id":269519,"author_name":"LogMeIn","author_email":"support@gotoassist.com","author_url":"https://get.gotoassist.com/remote-support/features","short_description":"GoToAssist Remote Support screen-sharing support directly from a Zendesk ticket","long_description":"\u003ch2\u003eDescription\u003c/h2\u003e\n\n\u003cp\u003eThe \u003ca href=\"https://get.gotoassist.com/remote-support/features\"\u003eGoToAssist Remote Support\u003c/a\u003e App for Zendesk allows you to seamlessly start a fast and secure screen-sharing session from within your Zendesk ticket. After you finish the session, your notes and recording are automatically pulled across into the ticket for record keeping and training purposes.\u003c/p\u003e\n\n\u003cp\u003eNot already a GoToAssist customer? \u003ca href=\"https://get.gotoassist.com\"\u003eSign up for a free trial.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDeliver Integrated Remote Support\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTransition from a Zendesk ticket to an online support session with just one click to access and control a customer’s PC, Mac, or Android device.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRaise Productivity and Revenue\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGoToAssist for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove Customer Satisfaction\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSee the issue clearly and solve it simply for increased first-contact resolution rates and greater customer satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e This App assumes that agent\u0026#39;s have a valid GoToAssist Remote Support account, and runs in conjunction with a locally running desktop PC or Mac GoToAssist Remote Support application.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eThe App allows you to easily initiate and manage GoToAssist Remote Support sessions from a ticket.\u003cbr\u003e\nThese are the basic steps to implement this capability:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall this App from the Zendesk App Marketplace (Zendesk Administrator)\u003c/li\u003e\n\u003cli\u003eAgent Login GoToAssist (Single Sign On) authorized token retained for up to 30 days\u003c/li\u003e\n\u003cli\u003eStart using App\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe App install process only requires you to confirm the title of the App. The Zendesk access management options can be used to restrict different roles.\u003cbr\u003e\nTo use the App, use the following procedure:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom an existing ticket, assuming your logged in, select \u003cstrong\u003eStart Session\u003c/strong\u003e to initiate an agent\u0026#39;s GoToAssist Remote Sharing application.\u003c/li\u003e\n\u003cli\u003eOnce ready, the App will display the unique \u003cstrong\u003eSession ID\u003c/strong\u003e, with the option to copy the details a ticket comment to send to the invited party\u003c/li\u003e\n\u003cli\u003eWhen the Session is underway, the App will indicate \u003cstrong\u003eIn Session\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eOnce the agent closes the Session, key details of the session are copied as a private comment on the ticket\u003c/li\u003e\n\u003cli\u003eThe agent should save the ticket to ensure session details are retained\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e First time use, or when updates are available, Start Session will mange the appropriate downloads for both the agent and the invited party. Different browsers will have slightly different methods to enable pops-up\u0026#39;s for companyname.zendesk.com to launch the GoToAssist Session.\u003c/p\u003e\n\u003c/blockquote\u003e\n","raw_long_description":"Description\r\n--------\r\n\r\nThe [GoToAssist Remote Support][1] App for Zendesk allows you to seamlessly start a fast and secure screen-sharing session from within your Zendesk ticket. After you finish the session, your notes and recording are automatically pulled across into the ticket for record keeping and training purposes.\r\n\r\nNot already a GoToAssist customer? [Sign up for a free trial.][2]\r\n\r\n**Deliver Integrated Remote Support**\r\n\r\nTransition from a Zendesk ticket to an online support session with just one click to access and control a customer’s PC, Mac, or Android device.\r\n\r\n**Raise Productivity and Revenue**\r\n\r\nGoToAssist for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue.\r\n\r\n**Improve Customer Satisfaction**\r\n\r\nSee the issue clearly and solve it simply for increased first-contact resolution rates and greater customer satisfaction.\r\n\r\n[1]: https://get.gotoassist.com/remote-support/features\r\n[2]: https://get.gotoassist.com","raw_installation_instructions":"Getting Started\r\n---------------\r\n\u003e **Note:** This App assumes that agent's have a valid GoToAssist Remote Support account, and runs in conjunction with a locally running desktop PC or Mac GoToAssist Remote Support application.\r\n\r\nThe App allows you to easily initiate and manage GoToAssist Remote Support sessions from a ticket.\r\nThese are the basic steps to implement this capability:\r\n\r\n1. Install this App from the Zendesk App Marketplace (Zendesk Administrator)\r\n2. Agent Login GoToAssist (Single Sign On) authorized token retained for up to 30 days\r\n3. Start using App\r\n\r\nThe App install process only requires you to confirm the title of the App. The Zendesk access management options can be used to restrict different roles.\r\nTo use the App, use the following procedure:\r\n\r\n1. From an existing ticket, assuming your logged in, select **Start Session** to initiate an agent's GoToAssist Remote Sharing application.\r\n2. Once ready, the App will display the unique **Session ID**, with the option to copy the details a ticket comment to send to the invited party\r\n3. When the Session is underway, the App will indicate **In Session**\r\n4. Once the agent closes the Session, key details of the session are copied as a private comment on the ticket\r\n5. The agent should save the ticket to ensure session details are retained\r\n\r\n\u003e **Note:** First time use, or when updates are available, Start Session will mange the appropriate downloads for both the agent and the invited party. Different browsers will have slightly different methods to enable pops-up's for companyname.zendesk.com to launch the GoToAssist Session.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://39933.apps.zdusercontent.com/39933/assets/1612790581-750e31fda7fd3e1d53a3dc1835160d88/logo-small.png","large_icon":"https://39933.apps.zdusercontent.com/39933/assets/1612790581-750e31fda7fd3e1d53a3dc1835160d88/logo.png","screenshots":["https://39933.apps.zdusercontent.com/39933/assets/1612790581-750e31fda7fd3e1d53a3dc1835160d88/screenshot-0.png","https://39933.apps.zdusercontent.com/39933/assets/1612790581-750e31fda7fd3e1d53a3dc1835160d88/screenshot-1.png","https://39933.apps.zdusercontent.com/39933/assets/1612790581-750e31fda7fd3e1d53a3dc1835160d88/screenshot-2.png"],"installation_count":180},{"id":40939,"name":"Formcrafts","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":21,"average":5,"count":{"5":20,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-08-20T17:50:57Z","updated_at":"2026-04-08T16:05:51Z","terms_conditions_url":null,"app_organization":{"id":487,"name":"Subtle Web Inc","email":"nish@ncrafts.net","website":"https://formcrafts.com","country_code":"CA","stripe_account_id":null,"state":null},"locations":[],"date_published":"2014-08-20T17:50:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://formcrafts.com/pricing"},"location_names":[],"last_update_time":"2026-04-08T16:05:45Z","owner_id":269519,"author_name":"Formcrafts","author_email":"support@formcrafts.com","author_url":"https://formcrafts.com/zendesk-ticket-forms","short_description":"Create smart ticket forms and customer surveys","long_description":"\u003ch2\u003eWhat is Formcrafts?\u003c/h2\u003e\n\n\u003cp\u003eFormcrafts is an online tool for creating powerful and intuitive forms - most commonly \u003ca href=\"https://formcrafts.com/form-templates/support-request-forms?utm_source=zendesk\"\u003esupport ticket forms\u003c/a\u003e, \u003ca href=\"https://formcrafts.com/form-templates/lead-generation-forms?utm_source=zendesk\"\u003emulti-step lead generation forms\u003c/a\u003e, and \u003ca href=\"https://formcrafts.com/form-templates/customer-experience?utm_source=zendesk\"\u003ecustomer satisfaction surveys\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eHow does it work?\u003c/h2\u003e\n\n\u003cp\u003eWhen your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket.\u003c/p\u003e\n\n\u003cp\u003eYou can also configure your form to update an existing ticket, instead of creating a new one.\u003c/p\u003e\n\n\u003cp\u003eYou can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eWhy choose Formcrafts?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdvanced styling and customization options (add logos, images, color schemes, etc ...).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate complex forms with \u003ca href=\"https://formcrafts.com/help/features/conditional-logic?utm_source=zendesk\"\u003eadvanced conditional logic\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate \u003ca href=\"https://formcrafts.com/help/features/multi-step-forms?utm_source=zendesk\"\u003emulti-step forms\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo limit on the number of forms or fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose from over 19 different field types.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter form insights by time or custom fields (like agent, issue, category, etc ...)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow customers to attach multiple files\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd form collaborators and manage access permissions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShare form URL or embed forms on any website, or Help Center\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose from a \u003ca href=\"https://formcrafts.com/form-templates?utm_source=zendesk\"\u003elarge number of free form templates\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIs there a demo I can see?\u003c/h2\u003e\n\n\u003cp\u003eHere is a ticket form with conditional logic in place:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://formcrafts.com/images/demo-gif/ticket-form-gif-new.gif\" alt=\"Support ticket form in Formcrafts\" title=\"Support ticket form in Formcrafts\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow much does it cost to get started?\u003c/h2\u003e\n\n\u003cp\u003eWe offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy\u003c/h2\u003e\n\n\u003cp\u003eFormcrafts collects and stores data submitted through your forms. Please read our \u003ca href=\"https://formcrafts.com/terms\"\u003ePrivacy Policy\u003c/a\u003e for details.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate a free account on \u003ca href=\"https://formcrafts.com?utm_source=zendesk\"\u003eFormcrafts.com\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin to your account, and click \u0026#39;New Form\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd some basic fields to your form.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Workflow with a Zendesk action, and map the form fields to Zendesk fields\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can now preview and share your support ticket form.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## What is Formcrafts?\n\nFormcrafts is an online tool for creating powerful and intuitive forms - most commonly [support ticket forms](https://formcrafts.com/form-templates/support-request-forms?utm_source=zendesk), [multi-step lead generation forms](https://formcrafts.com/form-templates/lead-generation-forms?utm_source=zendesk), and [customer satisfaction surveys](https://formcrafts.com/form-templates/customer-experience?utm_source=zendesk).\n\n## How does it work?\n\nWhen your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket.\n\nYou can also configure your form to update an existing ticket, instead of creating a new one.\n\nYou can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk.\n\n## Why choose Formcrafts?\n\n- Advanced styling and customization options (add logos, images, color schemes, etc ...).\n\n- Create complex forms with [advanced conditional logic](https://formcrafts.com/help/features/conditional-logic?utm_source=zendesk).\n\n- Create [multi-step forms](https://formcrafts.com/help/features/multi-step-forms?utm_source=zendesk).\n\n- No limit on the number of forms or fields.\n\n- Choose from over 19 different field types.\n\n- Filter form insights by time or custom fields (like agent, issue, category, etc ...)\n\n- Allow customers to attach multiple files\n\n- Add form collaborators and manage access permissions\n\n- Share form URL or embed forms on any website, or Help Center\n\n- Choose from a [large number of free form templates](https://formcrafts.com/form-templates?utm_source=zendesk)\n\n## Is there a demo I can see?\n\nHere is a ticket form with conditional logic in place:\n\n![Support ticket form in Formcrafts](https://formcrafts.com/images/demo-gif/ticket-form-gif-new.gif 'Support ticket form in Formcrafts')\n\n## How much does it cost to get started?\n\nWe offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month.\n\n## Privacy\n\nFormcrafts collects and stores data submitted through your forms. Please read our [Privacy Policy](https://formcrafts.com/terms) for details.","raw_installation_instructions":"1. Create a free account on [Formcrafts.com](https://formcrafts.com?utm_source=zendesk).\n\n2. Login to your account, and click 'New Form'.\n\n3. Add some basic fields to your form.\n\n4. Create a new Workflow with a Zendesk action, and map the form fields to Zendesk fields\n\n5. You can now preview and share your support ticket form.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://40939.apps.zdusercontent.com/40939/assets/1775640591-3dc0aa84a6bc26dc2dfec594b8c8789a/logo-small.png","large_icon":"https://40939.apps.zdusercontent.com/40939/assets/1775640591-3dc0aa84a6bc26dc2dfec594b8c8789a/logo.png","screenshots":["https://40939.apps.zdusercontent.com/40939/assets/1775640591-3dc0aa84a6bc26dc2dfec594b8c8789a/screenshot-0.png","https://40939.apps.zdusercontent.com/40939/assets/1775640591-3dc0aa84a6bc26dc2dfec594b8c8789a/screenshot-1.png","https://40939.apps.zdusercontent.com/40939/assets/1775640591-3dc0aa84a6bc26dc2dfec594b8c8789a/screenshot-2.png"],"installation_count":0},{"id":42666,"name":"Ifeelgoods Gifting","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":119678,"app_id":42666,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-09-09T21:09:39Z","updated_at":"2014-09-09T21:09:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":119668,"app_id":42666,"name":"API_Key","kind":"text","required":false,"position":1,"created_at":"2014-09-09T21:09:38Z","updated_at":"2014-09-09T21:09:38Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":119669,"app_id":42666,"name":"API_Secret","kind":"text","required":false,"position":2,"created_at":"2014-09-09T21:09:38Z","updated_at":"2014-09-09T21:09:38Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":119670,"app_id":42666,"name":"API_domain","kind":"hidden","required":false,"position":3,"created_at":"2014-09-09T21:09:38Z","updated_at":"2014-09-09T21:09:38Z","default_value":"api.ifeelgoods.com","secure":true,"scopes":null,"options":null},{"id":119671,"app_id":42666,"name":"Promotion_ID","kind":"number","required":false,"position":4,"created_at":"2014-09-09T21:09:38Z","updated_at":"2014-09-09T21:09:38Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":119674,"app_id":42666,"name":"Sandbox_API_domain","kind":"hidden","required":false,"position":5,"created_at":"2014-09-09T21:09:38Z","updated_at":"2018-12-25T20:24:27Z","default_value":"api-sandbox.ifeelgoods.com","secure":true,"scopes":null,"options":null},{"id":119676,"app_id":42666,"name":"useSandbox","kind":"checkbox","required":false,"position":6,"created_at":"2014-09-09T21:09:39Z","updated_at":"2018-12-25T20:24:27Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":315363,"app_id":42666,"name":"defaultPublicMessage","kind":"multiline","required":false,"position":7,"created_at":"2016-07-01T21:45:57Z","updated_at":"2018-12-25T20:24:27Z","default_value":"Please accept this gift as a token of our appreciation for your loyalty. Click on the link below to redeem your gift.","secure":false,"scopes":null,"options":null},{"id":119672,"app_id":42666,"name":"Sandbox_API_Key","kind":"hidden","required":false,"position":8,"created_at":"2014-09-09T21:09:38Z","updated_at":"2018-12-25T20:24:27Z","default_value":"22f4aa04e8f89e148d3474c1d86faedc829868d19dd0d68ee94ce56c40356b38","secure":false,"scopes":null,"options":null},{"id":119673,"app_id":42666,"name":"Sandbox_API_Secret","kind":"hidden","required":false,"position":9,"created_at":"2014-09-09T21:09:38Z","updated_at":"2018-12-25T20:24:27Z","default_value":"52ef0582b29a946ef7194b1a4fa1c4a48f0543006a7f42d76460ba9f3cd94fd8","secure":true,"scopes":null,"options":null},{"id":119675,"app_id":42666,"name":"Sandbox_Promotion_ID","kind":"hidden","required":false,"position":10,"created_at":"2014-09-09T21:09:39Z","updated_at":"2018-12-25T20:24:27Z","default_value":"28","secure":false,"scopes":null,"options":null},{"id":315361,"app_id":42666,"name":"contactEmail","kind":"hidden","required":false,"position":11,"created_at":"2016-07-01T21:45:57Z","updated_at":"2018-12-25T20:24:27Z","default_value":"zendesk@ifeelgoods.com","secure":false,"scopes":null,"options":null},{"id":315362,"app_id":42666,"name":"supportEmail","kind":"hidden","required":false,"position":12,"created_at":"2016-07-01T21:45:57Z","updated_at":"2018-12-25T20:24:27Z","default_value":"support@ifeelgoods.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":303,"entity_id":42666,"app_id":42666,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:26.000Z","updated_at":"2019-05-15T05:37:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-09-09T21:09:38Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":517,"name":"Ifeelgoods","email":"zendesk@ifeelgoods.com","website":"www.ifeelgoods.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2014-09-09T21:09:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ifeelgoods.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-12-25T20:24:25Z","owner_id":269519,"author_name":"Ifeelgoods","author_email":"zendesk@ifeelgoods.com","author_url":"https://www.ifeelgoods.com","short_description":"Make your customers happy with exciting personalized gifts, seamlessly","long_description":"\u003cp\u003eIfeelgoods Gifting app enables you to instantly distribute exciting personalized gifts in one click to your consumers within your Zendesk interface, for any ticket:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShipping delays? Send your consumer a movie he can watch while waiting for the replacement!\u003c/li\u003e\n\u003cli\u003eFaulty product? Delight your consumer with a dinner at his favorite restaurant!\u003c/li\u003e\n\u003cli\u003e… or simply send an app or a song to thank your consumers for giving you feedback about your products.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOffering personalized gifts through your Zendesk interface will improve satisfaction and loyalty, and turn even dissatisfied consumers into brand ambassadors!\u003c/p\u003e\n\n\u003cp\u003eHere are the key benefits of the Ifeelgoods app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLargest gift catalog in the industry: over 10,000 items ranging from $1 to $300.\u003c/li\u003e\n\u003cli\u003eAll gifts are 100% digital: this means no inventory or delivery costs - and your consumers receive their gift instantly via a customizable email.\u003c/li\u003e\n\u003cli\u003eIfeelgoods integrated with Zendesk to make sending gifts as easy as possible: one single click on the right side of your tickets, and it’s done. It’s as easy as that.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStill not convinced? Just install our app with the testing environment provided, and try delivering test gifts within test tickets. See how easy and great it is, and once you\u0026#39;re ready to go on to the next phase, just contact us and we will provide you with setup information to get you live on our app. Learn more at www.ifeelgoods.com. To contact us, email zendesk@ifeelgoods.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Ifeelgoods Gifting App:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake sure you are logged into Zendesk and navigate to the Apps Directory (Admin icon).\u003c/li\u003e\n\u003cli\u003eLocate the Ifeelgoods Gifting App and install it by clicking on the Install button.\u003c/li\u003e\n\u003cli\u003eTo enable role restrictions, click on “Enable role restrictions” and select the roles that should have access to the app. By default, the app will be available to all agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo try the app in testing mode:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou do not need to fill the API Key, API Secret, and Promotion ID fields. Just make sure the “Testing Mode” box is checked and you’re good to go!\u003c/li\u003e\n\u003cli\u003eThis will enable you to try the Ifeelgoods Gifting App within test tickets, with test gifts for which you will not be billed.\u003c/li\u003e\n\u003cli\u003eTo activate the app in live mode with real gifts, just email your contact information to zendesk@ifeelgoods.com.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAn Ifeelgoods staff member will contact you to schedule: - Selection of the gifts within Ifeelgoods’ catalog of 10,000+ contents; - Gifts payment; - App set-up (information to enter in the API Key, API Secret ad Promotion ID fields).\u003c/p\u003e\n","raw_long_description":"Ifeelgoods Gifting app enables you to instantly distribute exciting personalized gifts in one click to your consumers within your Zendesk interface, for any ticket:\n\n* Shipping delays? Send your consumer a movie he can watch while waiting for the replacement!\n* Faulty product? Delight your consumer with a dinner at his favorite restaurant!\n* … or simply send an app or a song to thank your consumers for giving you feedback about your products.\n\nOffering personalized gifts through your Zendesk interface will improve satisfaction and loyalty, and turn even dissatisfied consumers into brand ambassadors!\n\nHere are the key benefits of the Ifeelgoods app:\n\n* Largest gift catalog in the industry: over 10,000 items ranging from $1 to $300.\n* All gifts are 100% digital: this means no inventory or delivery costs - and your consumers receive their gift instantly via a customizable email.\n* Ifeelgoods integrated with Zendesk to make sending gifts as easy as possible: one single click on the right side of your tickets, and it’s done. It’s as easy as that.\n\nStill not convinced? Just install our app with the testing environment provided, and try delivering test gifts within test tickets. See how easy and great it is, and once you're ready to go on to the next phase, just contact us and we will provide you with setup information to get you live on our app. Learn more at www.ifeelgoods.com. To contact us, email zendesk@ifeelgoods.com.","raw_installation_instructions":"To install the Ifeelgoods Gifting App:\n\n* Make sure you are logged into Zendesk and navigate to the Apps Directory (Admin icon).\n* Locate the Ifeelgoods Gifting App and install it by clicking on the Install button.\n* To enable role restrictions, click on “Enable role restrictions” and select the roles that should have access to the app. By default, the app will be available to all agents.\n\nTo try the app in testing mode:\n\n* You do not need to fill the API Key, API Secret, and Promotion ID fields. Just make sure the “Testing Mode” box is checked and you’re good to go!\n* This will enable you to try the Ifeelgoods Gifting App within test tickets, with test gifts for which you will not be billed.\n* To activate the app in live mode with real gifts, just email your contact information to zendesk@ifeelgoods.com.\n\nAn Ifeelgoods staff member will contact you to schedule: - Selection of the gifts within Ifeelgoods’ catalog of 10,000+ contents; - Gifts payment; - App set-up (information to enter in the API Key, API Secret ad Promotion ID fields).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://42666.apps.zdusercontent.com/42666/assets/1545769488-0e81af86a11f4f00b848de17ccc490bb/logo-small.png","large_icon":"https://42666.apps.zdusercontent.com/42666/assets/1545769488-0e81af86a11f4f00b848de17ccc490bb/logo.png","screenshots":["https://42666.apps.zdusercontent.com/42666/assets/1545769488-0e81af86a11f4f00b848de17ccc490bb/screenshot-0.png","https://42666.apps.zdusercontent.com/42666/assets/1545769488-0e81af86a11f4f00b848de17ccc490bb/screenshot-1.png","https://42666.apps.zdusercontent.com/42666/assets/1545769488-0e81af86a11f4f00b848de17ccc490bb/screenshot-2.png"],"installation_count":3},{"id":43294,"name":"Time Tracker by TimeCamp","state":"published","version":"2.2.7","framework_version":"2.0","parameters":[{"id":122825,"app_id":43294,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-09-17T00:36:20Z","updated_at":"2014-09-17T00:36:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":305,"entity_id":43294,"app_id":43294,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:29.000Z","updated_at":"2019-05-15T05:37:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":24,"average":4,"count":{"3":5,"1":3,"5":11,"4":2,"2":3}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-09-17T00:36:17Z","updated_at":"2026-09-10T19:24:47Z","terms_conditions_url":null,"app_organization":{"id":648,"name":"TimeCamp S.A.","email":"support@timecamp.com","website":"https://www.timecamp.com","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2014-09-17T00:36:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.timecamp.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-10T19:24:40Z","owner_id":269519,"author_name":"TimeCamp","author_email":"dev@timecamp.com","author_url":"https://www.timecamp.com","short_description":"Track time spent on tickets directly in Zendesk.","long_description":"\u003cp\u003eTimeCamp is an award-winning software company founded in 2009. Its flagship product automates time tracking and turns the data into insights for managing teams and company resources.\u003c/p\u003e\n\n\u003ch3\u003eTrack time on tickets without leaving Zendesk\u003c/h3\u003e\n\n\u003cp\u003eOnce you install TimeCamp from the Zendesk Marketplace, a green \u003cstrong\u003eStart time\u003c/strong\u003e button appears on each ticket, allowing you to measure time directly for that ticket. By enabling the integration, you can also import your ticket structure into your TimeCamp account.\u003c/p\u003e\n\n\u003ch3\u003eWhat you get from the data\u003c/h3\u003e\n\n\u003cp\u003eIn your TimeCamp account, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate various types of reports\u003c/li\u003e\n\u003cli\u003eCheck how much time agents spend on individual tickets\u003c/li\u003e\n\u003cli\u003eSet budgets for tasks\u003c/li\u003e\n\u003cli\u003eMark working hours as billable or non-billable\u003c/li\u003e\n\u003cli\u003eTrack time without switching between Zendesk and TimeCamp\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMore than ticket tracking\u003c/h3\u003e\n\n\u003cp\u003eTimeCamp also helps your team:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAssign time to projects and tasks\u003c/li\u003e\n\u003cli\u003eMeasure work time, vacation, and overtime accurately\u003c/li\u003e\n\u003cli\u003eExport reports in various formats\u003c/li\u003e\n\u003cli\u003eInvoice worked hours\u003c/li\u003e\n\u003cli\u003eIntegrate with the tools you already use\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSee it in action\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/ZbH1937Z0uk?si=beeIENCN40YGVOT8\"\u003eWatch a video\u003c/a\u003e, explore the \u003ca href=\"https://help.timecamp.com/help\"\u003eHelp Center\u003c/a\u003e, or contact the TimeCamp team. Ready to see where your time is going? \u003ca href=\"https://www.timecamp.com/integrations/zendesk-time-tracking/\"\u003eRegister your free TimeCamp account\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe Zendesk integration is available from the Premium plan up.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eTo provide the integration, the app accesses the Zendesk installation identifier and the current ticket\u0026#39;s identifier and subject. This information is used to identify the installation, link Zendesk tickets with TimeCamp tasks, and add ticket context to time entries. When ticket import is enabled, ticket identifiers, subjects, and structure may also be sent to TimeCamp to create and organize related tasks.\u003c/p\u003e\n\n\u003cp\u003eThe TimeCamp email address and password entered by the user are sent to TimeCamp\u0026#39;s authentication service. The password is not stored by the app. The returned authentication token is stored in the user\u0026#39;s browser local storage, under the Zendesk installation identifier, to keep the user signed in.\u003c/p\u003e\n\n\u003cp\u003eTime-tracking information, including ticket and task identifiers, dates, start and end times, duration, billable status, and notes, is sent to and stored in the customer\u0026#39;s TimeCamp account. Matching tasks, permissions, active timers, and existing entries, including dates, durations, notes, and user names, are retrieved from TimeCamp and displayed in the app.\u003c/p\u003e\n\n\u003cp\u003eTimeCamp processes this information for authentication, ticket-to-task synchronization, time tracking, reporting, support, security, and operation of the service. Details about retention, deletion, international transfers, user rights, and service providers are available in the \u003ca href=\"https://www.timecamp.com/privacy-policy/\"\u003eTimeCamp Privacy Policy\u003c/a\u003e and \u003ca href=\"https://www.timecamp.com/legal-subprocessors2\"\u003eTimeCamp Subprocessors List\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEnable integration with Zendesk within a few minutes and gain all TimeCamp advantages. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIf you don\u0026#39;t already have one, \u003ca href=\"https://www.timecamp.com/integrations/zendesk-time-tracking/\"\u003esign up for a TimeCamp account\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eNavigate to the Integrations tab and enable Zendesk time tracking. \u003c/li\u003e\n\u003cli\u003eGet the TimeCamp time tracking plugin from the Zendesk marketplace. Simply hit the Install button. \u003c/li\u003e\n\u003cli\u003eJust keep enjoying time tracking directly from your Zendesk tickets.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"TimeCamp is an award-winning software company founded in 2009. Its flagship product automates time tracking and turns the data into insights for managing teams and company resources.\n\n### Track time on tickets without leaving Zendesk\n\nOnce you install TimeCamp from the Zendesk Marketplace, a green **Start time** button appears on each ticket, allowing you to measure time directly for that ticket. By enabling the integration, you can also import your ticket structure into your TimeCamp account.\n\n### What you get from the data\n\nIn your TimeCamp account, you can:\n\n* Generate various types of reports\n* Check how much time agents spend on individual tickets\n* Set budgets for tasks\n* Mark working hours as billable or non-billable\n* Track time without switching between Zendesk and TimeCamp\n\n### More than ticket tracking\n\nTimeCamp also helps your team:\n\n* Assign time to projects and tasks\n* Measure work time, vacation, and overtime accurately\n* Export reports in various formats\n* Invoice worked hours\n* Integrate with the tools you already use\n\n### See it in action\n\n[Watch a video](https://youtu.be/ZbH1937Z0uk?si=beeIENCN40YGVOT8), explore the [Help Center](https://help.timecamp.com/help), or contact the TimeCamp team. Ready to see where your time is going? [Register your free TimeCamp account](https://www.timecamp.com/integrations/zendesk-time-tracking/).\n\n**The Zendesk integration is available from the Premium plan up.**\n\n### Data and privacy\n\nTo provide the integration, the app accesses the Zendesk installation identifier and the current ticket's identifier and subject. This information is used to identify the installation, link Zendesk tickets with TimeCamp tasks, and add ticket context to time entries. When ticket import is enabled, ticket identifiers, subjects, and structure may also be sent to TimeCamp to create and organize related tasks.\n\nThe TimeCamp email address and password entered by the user are sent to TimeCamp's authentication service. The password is not stored by the app. The returned authentication token is stored in the user's browser local storage, under the Zendesk installation identifier, to keep the user signed in.\n\nTime-tracking information, including ticket and task identifiers, dates, start and end times, duration, billable status, and notes, is sent to and stored in the customer's TimeCamp account. Matching tasks, permissions, active timers, and existing entries, including dates, durations, notes, and user names, are retrieved from TimeCamp and displayed in the app.\n\nTimeCamp processes this information for authentication, ticket-to-task synchronization, time tracking, reporting, support, security, and operation of the service. Details about retention, deletion, international transfers, user rights, and service providers are available in the [TimeCamp Privacy Policy](https://www.timecamp.com/privacy-policy/) and [TimeCamp Subprocessors List](https://www.timecamp.com/legal-subprocessors2).","raw_installation_instructions":"Enable integration with Zendesk within a few minutes and gain all TimeCamp advantages. \n\n 1. If you don't already have one, [sign up for a TimeCamp account](https://www.timecamp.com/integrations/zendesk-time-tracking/). \n 2. Navigate to the Integrations tab and enable Zendesk time tracking. \n 3. Get the TimeCamp time tracking plugin from the Zendesk marketplace. Simply hit the Install button. \n 4. Just keep enjoying time tracking directly from your Zendesk tickets.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://43294.apps.zdusercontent.com/43294/assets/1786457181-89f9eb97d998f18dac4669e6f004dca2/logo-small.png","large_icon":"https://43294.apps.zdusercontent.com/43294/assets/1786457181-89f9eb97d998f18dac4669e6f004dca2/logo.png","screenshots":["https://43294.apps.zdusercontent.com/43294/assets/1786457181-89f9eb97d998f18dac4669e6f004dca2/screenshot-0.png","https://43294.apps.zdusercontent.com/43294/assets/1786457181-89f9eb97d998f18dac4669e6f004dca2/screenshot-1.png","https://43294.apps.zdusercontent.com/43294/assets/1786457181-89f9eb97d998f18dac4669e6f004dca2/screenshot-2.png"],"installation_count":134},{"id":43511,"name":"RingEX by RingCentral","state":"published","version":"2.7.2","framework_version":"2.0","parameters":[{"id":123655,"app_id":43511,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-09-18T23:58:28Z","updated_at":"2014-09-18T23:58:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":307,"entity_id":43511,"app_id":43511,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:31.000Z","updated_at":"2019-05-15T05:37:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":153,"average":3,"count":{"1":33,"3":19,"5":65,"2":14,"4":22}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-09-18T23:58:28Z","updated_at":"2026-03-19T18:02:50Z","terms_conditions_url":null,"app_organization":{"id":574,"name":"RingCentral","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[1,5,3,7],"date_published":"2014-09-18T23:58:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ringcentral.com/office/plansandpricing.html"},"location_names":["top_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2026-03-19T18:02:47Z","owner_id":269519,"author_name":"RingCentral","author_email":"zendesk@ringcentral.com","author_url":"https://www.ringcentral.com","short_description":"Streamline workflows with the RingEX integration for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes.\u003c/p\u003e\n\n\u003cp\u003eRingEX provides a complete host of features to address your business needs\u003c/p\u003e\n\n\u003ch4\u003eComplete cloud-based app\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse your browser on any platform (Windows®, Mac®); no software installation is needed.\u003c/li\u003e\n\u003cli\u003eMake or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eIncreased call efficiency\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\u003c/li\u003e\n\u003cli\u003eSave time by eliminating misdials.\u003c/li\u003e\n\u003cli\u003eSearch between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnhanced customer interaction\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eTalk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\u003c/li\u003e\n\u003cli\u003eIncoming callers are instantly matched to existing client records, which are automatically displayed for easy access\u003c/li\u003e\n\u003cli\u003eTickets are created automatically when a call arrives.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eOptimize your workflows\u003c/h4\u003e\n\n\u003cp\u003eSave time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording.\u003c/p\u003e\n\n\u003ch4\u003eKnow your Customer\u003c/h4\u003e\n\n\u003cp\u003eWith screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions.\u003c/p\u003e\n\n\u003ch4\u003eFull Telephony Integration and Functionality\u003c/h4\u003e\n\n\u003cp\u003eRingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window.\u003c/p\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data Usage\u003c/h4\u003e\n\n\u003cp\u003eRingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\u003c/p\u003e\n\n\u003ch5\u003eData Access Scope\u003c/h5\u003e\n\n\u003cp\u003eThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\u003c/p\u003e\n\n\u003ch5\u003eTicket \u0026amp; User Data Processing\u003c/h5\u003e\n\n\u003cp\u003eThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\u003c/p\u003e\n\n\u003ch5\u003ePurpose Limitation\u003c/h5\u003e\n\n\u003cp\u003eZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\u003c/p\u003e\n\n\u003ch5\u003eData Storage \u0026amp; Security\u003c/h5\u003e\n\n\u003cp\u003eRingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework.\u003c/p\u003e\n\n\u003ch5\u003ePrivacy Commitment\u003c/h5\u003e\n\n\u003cp\u003eFor more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html\u003c/p\u003e\n\n\u003ch4\u003eQuestions?\u003c/h4\u003e\n\n\u003cp\u003eCheck out our support resources \u003ca href=\"https://support.ringcentral.com/article-v2/7404.html?brand=RC_US\u0026product=RingCentral_App_Desktop\u0026language=en_US\"\u003ehere\u003c/a\u003e or reach out to our channel at \u003ca href=\"tel:+18888984591\"\u003e1 (888) 898-4591\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eBefore you begin\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eRefer to the system requirements \u003ca href=\"https://www.ringcentral.com/apps/ringcentral-zendesk\"\u003ehere\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRefer to the \u003ca href=\"https://netstorage.ringcentral.com/guides/zendesk_adminguide.pdf\"\u003eAdmin Guide\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRefer to the \u003ca href=\"https://netstorage.ringcentral.com/guides/zendesk_userguide.pdf\"\u003eUser Guide\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the RingEX by RingCentral app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the RingEX by RingCentral app page, click \u003cem\u003eInstall\u003c/em\u003e in the upper-right corner. You will be presented with a web page.\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The RingEX by RingCentral app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the RingEX by RingCentral app icon. The RingEX by RingCentral login screen opens.\u003c/li\u003e\n\u003cli\u003eEnter your RingEX by RingCentral Account and your RingEX by RingCentral password.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nThe RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes.\n\nRingEX provides a complete host of features to address your business needs\n\n#### Complete cloud-based app\n* Use your browser on any platform (Windows®, Mac®); no software installation is needed.\n* Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk.\n\n#### Increased call efficiency\n\n* With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\n* Save time by eliminating misdials.\n* Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach\n\n#### Enhanced customer interaction\n* Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\n* Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access\n* Tickets are created automatically when a call arrives.\n\n#### Optimize your workflows\nSave time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording.\n\n#### Know your Customer\nWith screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions.\n\n#### Full Telephony Integration and Functionality\nRingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window.\n\n#### Privacy \u0026 Data Usage\nRingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\n##### Data Access Scope\nThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\n\n##### Ticket \u0026 User Data Processing\nThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\n\n##### Purpose Limitation\nZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\n\n##### Data Storage \u0026 Security\nRingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework.\n\n##### Privacy Commitment\nFor more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html\n\n#### Questions?\nCheck out our support resources [here](https://support.ringcentral.com/article-v2/7404.html?brand=RC_US\u0026product=RingCentral_App_Desktop\u0026language=en_US) or reach out to our channel at [1 (888) 898-4591](tel:+18888984591)","raw_installation_instructions":"## Before you begin\n\n1. Refer to the system requirements [here](https://www.ringcentral.com/apps/ringcentral-zendesk)\n2. Refer to the [Admin Guide](https://netstorage.ringcentral.com/guides/zendesk_adminguide.pdf)\n3. Refer to the [User Guide](https://netstorage.ringcentral.com/guides/zendesk_userguide.pdf)\n\n## Getting Started\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n2. Under Apps, select Marketplace, then find the RingEX by RingCentral app and click the tile.\n3. On the RingEX by RingCentral app page, click *Install* in the upper-right corner. You will be presented with a web page.\n4. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \n5. Click Continue. The app installs to your Zendesk account.\n6. Refresh your Zendesk login session. The RingEX by RingCentral app icon shows at the top right hand corner.\n7. Click the RingEX by RingCentral app icon. The RingEX by RingCentral login screen opens.\n8. Enter your RingEX by RingCentral Account and your RingEX by RingCentral password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://43511.apps.zdusercontent.com/43511/assets/1773378981-bb52e9f77d1c6df45ccf9bed8c127b00/logo-small.png","large_icon":"https://43511.apps.zdusercontent.com/43511/assets/1773378981-bb52e9f77d1c6df45ccf9bed8c127b00/logo.png","screenshots":["https://43511.apps.zdusercontent.com/43511/assets/1773378981-bb52e9f77d1c6df45ccf9bed8c127b00/screenshot-0.png","https://43511.apps.zdusercontent.com/43511/assets/1773378981-bb52e9f77d1c6df45ccf9bed8c127b00/screenshot-1.png","https://43511.apps.zdusercontent.com/43511/assets/1773378981-bb52e9f77d1c6df45ccf9bed8c127b00/screenshot-2.png"],"installation_count":885},{"id":43875,"name":"Unbabel for Zendesk Support","state":"published","version":"4.1.0","framework_version":"2.0","parameters":[{"id":124788,"app_id":43875,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-09-24T23:06:29Z","updated_at":"2014-09-24T23:06:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":309,"entity_id":43875,"app_id":43875,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:33.000Z","updated_at":"2019-05-15T05:37:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":143,"average":4,"count":{"5":73,"3":5,"2":16,"1":31,"4":18}},"single_install":false,"default_locale":"en","feature_color":"#4d4d4d","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-09-24T23:06:29Z","updated_at":"2026-02-11T18:58:05Z","terms_conditions_url":null,"app_organization":{"id":540,"name":"Unbabel","email":"marketplace@unbabel.com","website":"https://unbabel.com/solutions/customer-service/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10,9,7],"date_published":"2014-09-24T23:06:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://unbabel.com/pricing/"},"location_names":["ticket_sidebar","ticket_editor","modal","background"],"last_update_time":"2026-02-11T18:58:01Z","owner_id":269519,"author_name":"Unbabel","author_email":"customer.happiness@unbabel.com","author_url":"https://unbabel.com","short_description":"Get fast, native-quality translations of your tickets while lowering your costs.","long_description":"\u003cp\u003e\u003cimg src=\"https://i.imgur.com/yw8cgjO.png\" alt=\"Your best team. In any language!\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://media0.giphy.com/media/v1.Y2lkPTc5MGI3NjExOTJmYzdiYzZkMDk2ODdiOTYxMzg5MDA1YmRmNWUzYzEzYTNmMjhkYyZjdD1n/RxjYKSSsH86dq6l3ge/giphy.gif\" alt=\"How Unbabel works!\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePowered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://app.getreprise.com/launch/mnJV15n/\"\u003eclick-through demo\u003c/a\u003e to see Unbabel for Zendesk Support in action.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/C7UzuRn.png\" alt=\"Your best team. In any language!\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/anymLLG.png\" alt=\"Your best team. In any language!\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits\u003c/strong\u003e\u003cbr\u003e\n-   Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eBoost your CSAT scores by helping your global customers in their own language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMajor global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you\u0026#39;re based or which agents are on shift.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBuild a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKey Features\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUnbabel just goes with your Zendesk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOur domain localization and glossary features ensure that you sound like yourself — and like a native — in every language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers\u0026#39; privacy. \u003cbr\u003e\n\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003cbr\u003e\nFor information on how we handle customer data and privacy practices, please review our \u003ca href=\"https://docs.google.com/document/d/1U7LtHUODJi4RhgimArtED4RzDV9m5VnqN_raEPz0hpk\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eUnbabel for Zendesk Support requires an account and subscription. To learn more and see if Unbabel is right for your business, please email \u003ca href=\"mailto:accountmanagement@unbabel.com\"\u003eaccountmanagement@unbabel.com\u003c/a\u003e or visit our \u003ca href=\"https://unbabel.com\"\u003ewebsite\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Your best team. In any language!](https://i.imgur.com/yw8cgjO.png)\n\n![How Unbabel works!](https://media0.giphy.com/media/v1.Y2lkPTc5MGI3NjExOTJmYzdiYzZkMDk2ODdiOTYxMzg5MDA1YmRmNWUzYzEzYTNmMjhkYyZjdD1n/RxjYKSSsH86dq6l3ge/giphy.gif)\n\n\nPowered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Zendesk.\n\nCheck out our [click-through demo](https://app.getreprise.com/launch/mnJV15n/) to see Unbabel for Zendesk Support in action.\n\n![Your best team. In any language!](https://i.imgur.com/C7UzuRn.png)\n\n![Your best team. In any language!](https://i.imgur.com/anymLLG.png)\n\n**Key Benefits**\n-   Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines.\n    \n-   Boost your CSAT scores by helping your global customers in their own language.\n    \n-   Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards.\n    \n-   Scale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you're based or which agents are on shift.\n    \n-   Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.\n\nKey Features\n\n-   Unbabel just goes with your Zendesk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes.\n    \n-   Our domain localization and glossary features ensure that you sound like yourself — and like a native — in every language.\n    \n-   Unbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers' privacy. \n**Data Disclosure**\nFor information on how we handle customer data and privacy practices, please review our [privacy policy](https://docs.google.com/document/d/1U7LtHUODJi4RhgimArtED4RzDV9m5VnqN_raEPz0hpk).","raw_installation_instructions":"Unbabel for Zendesk Support requires an account and subscription. To learn more and see if Unbabel is right for your business, please email [accountmanagement@unbabel.com](mailto:accountmanagement@unbabel.com) or visit our [website](https://unbabel.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://43875.apps.zdusercontent.com/43875/assets/1769190363-86b65b2bc81769a0393fd5d4f4d13853/logo-small.png","large_icon":"https://43875.apps.zdusercontent.com/43875/assets/1769190363-86b65b2bc81769a0393fd5d4f4d13853/logo.png","screenshots":["https://43875.apps.zdusercontent.com/43875/assets/1769190363-86b65b2bc81769a0393fd5d4f4d13853/screenshot-0.png","https://43875.apps.zdusercontent.com/43875/assets/1769190363-86b65b2bc81769a0393fd5d4f4d13853/screenshot-1.png","https://43875.apps.zdusercontent.com/43875/assets/1769190363-86b65b2bc81769a0393fd5d4f4d13853/screenshot-2.png"],"installation_count":249},{"id":45471,"name":"ChargeDesk","state":"published","version":"8.1","framework_version":"2.0","parameters":[{"id":130722,"app_id":45471,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-10-14T23:26:24Z","updated_at":"2014-10-14T23:26:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":130720,"app_id":45471,"name":"public_key","kind":"hidden","required":false,"position":1,"created_at":"2014-10-14T23:26:24Z","updated_at":"2026-02-24T06:21:29Z","default_value":null,"secure":true,"scopes":["header","body","url","jwt_claim","basic_auth_username"],"options":null},{"id":130721,"app_id":45471,"name":"secret_key","kind":"hidden","required":false,"position":2,"created_at":"2014-10-14T23:26:24Z","updated_at":"2026-02-24T06:21:29Z","default_value":null,"secure":true,"scopes":["header","body","url","jwt_secret_key","jwt_claim","basic_auth_password"],"options":null}],"plans":[{"id":314,"entity_id":45471,"app_id":45471,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:39.000Z","updated_at":"2019-05-15T05:37:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":160,"average":4,"count":{"5":74,"1":21,"4":29,"3":20,"2":16}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-33380683-5","remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-10-14T23:26:23Z","updated_at":"2026-02-24T06:21:29Z","terms_conditions_url":"https://chargedesk.com/terms-of-service","app_organization":{"id":519,"name":"ChargeDesk","email":"contact@chargedesk.com","website":"https://chargedesk.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,5,4,6,8,17,15,18,16],"date_published":"2014-10-14T23:26:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://chargedesk.com/zendesk"},"location_names":["ticket_sidebar","user_sidebar","new_ticket_sidebar","organization_sidebar"],"last_update_time":"2026-02-24T06:21:25Z","owner_id":269519,"author_name":"ChargeDesk","author_email":"contact@chargedesk.com","author_url":"https://chargedesk.com/zendesk","short_description":"Manage PayPal, Stripe, Braintree, WooCommerce, Zuora \u0026 more inside Zendesk.","long_description":"\u003cp\u003eChargeDesk is on a mission to improve billing support. Our bespoke payment gateway integration is the most advanced and powerful solution for managing your payment data right inside Zendesk Support tickets.\u003c/p\u003e\n\n\u003cp\u003eChargeDesk lets you instantly view every customer\u0026#39;s billing history next to their support tickets, then perform key actions such as \u003cstrong\u003erefunding charges\u003c/strong\u003e and \u003cstrong\u003ecancelling subscriptions\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you \u003cstrong\u003elimit specific actions (such as refunds) to individuals or groups of agents\u003c/strong\u003e. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you \u003cstrong\u003esee the most common reasons for refunds and cancellations\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eZendesk Support Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage your payment data next to support tickets\u003c/li\u003e\n\u003cli\u003eChargeDesk\u0026#39;s powerful algorithm automatically matches customer data to support tickets instantly\u003c/li\u003e\n\u003cli\u003eSearch payment data inside Zendesk using customer names, email addresses, charge descriptions and even the last 4 digits of a customer\u0026#39;s card\u003c/li\u003e\n\u003cli\u003eRefund charges\u003c/li\u003e\n\u003cli\u003eCancel subscriptions\u003c/li\u003e\n\u003cli\u003eRequest payments from new customers\u003c/li\u003e\n\u003cli\u003eCharge existing customers using their card on file\u003c/li\u003e\n\u003cli\u003eCreate subscriptions\u003c/li\u003e\n\u003cli\u003eAuthorize and capture payments\u003c/li\u003e\n\u003cli\u003eApply coupons to customers\u003c/li\u003e\n\u003cli\u003eSend automatic or manual payment reminders\u003c/li\u003e\n\u003cli\u003eEdit customer details including adding VAT numbers\u003c/li\u003e\n\u003cli\u003eSecurely update a customer\u0026#39;s credit card on file\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBeautiful Notifications\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify customers when charges are refunded, subscription is cancelled and many, many more events\u003c/li\u003e\n\u003cli\u003eSend PDF invoices to your customers on successful payment\u003c/li\u003e\n\u003cli\u003eShow tax information based on your customer\u0026#39;s country (VAT \u0026amp; GST compliant)\u003c/li\u003e\n\u003cli\u003eCustomers can add their tax ID to their own invoices\u003c/li\u003e\n\u003cli\u003eReplies to receipts are sent to your helpdesk with billing details attached\u003c/li\u003e\n\u003cli\u003eUse our mobile app to be instantly notified of events in your account\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eDetailed Reports\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView and download activity reports on broken down by agent\u003c/li\u003e\n\u003cli\u003eLog reasons why refunds and cancellations were performed\u003c/li\u003e\n\u003cli\u003eView a graph of revenue including a breakdown by product\u003c/li\u003e\n\u003cli\u003eSee all outstanding and paid invoices\u003c/li\u003e\n\u003cli\u003eGenerate a Tax Summary for financial reporting\u003c/li\u003e\n\u003cli\u003eDownload historic invoices in bulk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFurther Information\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind out more about our \u003ca href=\"https://chargedesk.com/zendesk\"\u003eChargeDesk integration with Zendesk\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://youtu.be/4XsH4y4WsPU\"\u003eWatch a video of our Zendesk support app in action\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at \u003ca href=\"https://chargedesk.com/pricing\"\u003e$29/mo for 4 agents\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLaunched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We\u0026#39;d love for you to join us as well!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo coding or complex setup required! Simply install this app into your Zendesk Support account and follow the instructions shown inside the app.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll be prompted to connect your payment gateway and create a ChargeDesk account if you do not already have one. This process only takes a few minutes.\u003c/p\u003e\n","raw_long_description":"ChargeDesk is on a mission to improve billing support. Our bespoke payment gateway integration is the most advanced and powerful solution for managing your payment data right inside Zendesk Support tickets.\n\nChargeDesk lets you instantly view every customer's billing history next to their support tickets, then perform key actions such as **refunding charges** and **cancelling subscriptions**.\n\nYou can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you **limit specific actions (such as refunds) to individuals or groups of agents**. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you **see the most common reasons for refunds and cancellations**.\n\n### Zendesk Support Features\n* Manage your payment data next to support tickets\n* ChargeDesk's powerful algorithm automatically matches customer data to support tickets instantly\n* Search payment data inside Zendesk using customer names, email addresses, charge descriptions and even the last 4 digits of a customer's card\n* Refund charges\n* Cancel subscriptions\n* Request payments from new customers\n* Charge existing customers using their card on file\n* Create subscriptions\n* Authorize and capture payments\n* Apply coupons to customers\n* Send automatic or manual payment reminders\n* Edit customer details including adding VAT numbers\n* Securely update a customer's credit card on file\n\n### Beautiful Notifications\n* Notify customers when charges are refunded, subscription is cancelled and many, many more events\n* Send PDF invoices to your customers on successful payment\n* Show tax information based on your customer's country (VAT \u0026 GST compliant)\n* Customers can add their tax ID to their own invoices\n* Replies to receipts are sent to your helpdesk with billing details attached\n* Use our mobile app to be instantly notified of events in your account\n\n### Detailed Reports\n* View and download activity reports on broken down by agent\n* Log reasons why refunds and cancellations were performed\n* View a graph of revenue including a breakdown by product\n* See all outstanding and paid invoices\n* Generate a Tax Summary for financial reporting\n* Download historic invoices in bulk\n\n### Further Information\n* Find out more about our [ChargeDesk integration with Zendesk](https://chargedesk.com/zendesk).\n* [Watch a video of our Zendesk support app in action](https://youtu.be/4XsH4y4WsPU).\n\n* ChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at [$29/mo for 4 agents](https://chargedesk.com/pricing).\n\nLaunched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!","raw_installation_instructions":"No coding or complex setup required! Simply install this app into your Zendesk Support account and follow the instructions shown inside the app.\n\nYou'll be prompted to connect your payment gateway and create a ChargeDesk account if you do not already have one. 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Agents will also receive real-time notifications for their achievements. Visit www.redcritterconnecter.com/solutions/zendesk to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRedCritter Feed requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.\u003c/p\u003e\n","raw_long_description":"Give your agents a real-time recognition and rewards feed that lives within your Zendesk site. Agents will also receive real-time notifications for their achievements. Visit www.redcritterconnecter.com/solutions/zendesk to learn more.","raw_installation_instructions":"RedCritter Feed requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://45625.apps.zdusercontent.com/45625/assets/1553290777-3aa3b1ec890179744f4c7b1e4227596e/logo-small.png","large_icon":"https://45625.apps.zdusercontent.com/45625/assets/1553290777-3aa3b1ec890179744f4c7b1e4227596e/logo.png","screenshots":["https://45625.apps.zdusercontent.com/45625/assets/1553290777-3aa3b1ec890179744f4c7b1e4227596e/screenshot-0.png","https://45625.apps.zdusercontent.com/45625/assets/1553290777-3aa3b1ec890179744f4c7b1e4227596e/screenshot-1.png","https://45625.apps.zdusercontent.com/45625/assets/1553290777-3aa3b1ec890179744f4c7b1e4227596e/screenshot-2.png"],"installation_count":1},{"id":45626,"name":"RedCritter Profiles","state":"published","version":null,"framework_version":"2.0","parameters":[{"id":131258,"app_id":45626,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-10-16T00:33:34Z","updated_at":"2014-10-16T00:33:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":316,"entity_id":45626,"app_id":45626,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:42.000Z","updated_at":"2019-05-15T05:37:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":5,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-10-16T00:33:34Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":629,"name":"RedCritter","email":"mike@redcritter.com","website":"www.redcritterconnecter.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[5],"date_published":"2014-10-16T00:33:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.redcritterconnecter.com/pricing"},"location_names":["user_sidebar"],"last_update_time":"2019-04-01T22:44:27Z","owner_id":269519,"author_name":"RedCritter Corp","author_email":"support@redcritter.com","author_url":"https://www.redcritterconnecter.com","short_description":"Enhance your agents' Zendesk profiles to include badges, certs, skills and more.","long_description":"\u003cp\u003eRedCritter Profiles for Zendesk embeds surfaces all your agent\u0026#39;s accomplishments and even encourages peer-to-peer recognition. Agents can view other agents profiles and send accolades in a couple of clicks. Visit www.redcritterconnecter.com/solutions/zendesk to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRedCritter Profiles requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.\u003c/p\u003e\n","raw_long_description":"RedCritter Profiles for Zendesk embeds surfaces all your agent's accomplishments and even encourages peer-to-peer recognition. Agents can view other agents profiles and send accolades in a couple of clicks. Visit www.redcritterconnecter.com/solutions/zendesk to learn more.","raw_installation_instructions":"RedCritter Profiles requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://45626.apps.zdusercontent.com/45626/assets/1553287444-889c3ccab946025a166e5a4d12f34c78/logo-small.png","large_icon":"https://45626.apps.zdusercontent.com/45626/assets/1553287444-889c3ccab946025a166e5a4d12f34c78/logo.png","screenshots":["https://45626.apps.zdusercontent.com/45626/assets/1553287444-889c3ccab946025a166e5a4d12f34c78/screenshot-0.png","https://45626.apps.zdusercontent.com/45626/assets/1553287444-889c3ccab946025a166e5a4d12f34c78/screenshot-1.png","https://45626.apps.zdusercontent.com/45626/assets/1553287444-889c3ccab946025a166e5a4d12f34c78/screenshot-2.png"],"installation_count":1},{"id":45627,"name":"RedCritter Rewards","state":"published","version":null,"framework_version":"2.0","parameters":[{"id":131259,"app_id":45627,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-10-16T00:35:52Z","updated_at":"2014-10-16T00:35:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":317,"entity_id":45627,"app_id":45627,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:43.000Z","updated_at":"2019-05-15T05:37:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-10-16T00:35:52Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":629,"name":"RedCritter","email":"mike@redcritter.com","website":"www.redcritterconnecter.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2014-10-16T00:35:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.redcritterconnecter.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2019-04-01T22:38:49Z","owner_id":269519,"author_name":"RedCritter Corp","author_email":"support@redcritter.com","author_url":"https://www.redcritterconnecter.com","short_description":"Easily run and manage a Rewards Store for your Zendesk Agents.","long_description":"\u003cp\u003eRedCritter Rewards allows you to use your RedCritter Connecter account to easily create and manage a rewards program for your Zendesk agents. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Once configured, your Zendesk site will automatically issue virtual currency when agents close tickets - based on the logic rules you choose. Your employees can spend their earned currency on items you manage in your own rewards store withouth leaving Zendesk!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRedCritter Rewards requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.\u003c/p\u003e\n","raw_long_description":"RedCritter Rewards allows you to use your RedCritter Connecter account to easily create and manage a rewards program for your Zendesk agents. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Once configured, your Zendesk site will automatically issue virtual currency when agents close tickets - based on the logic rules you choose. Your employees can spend their earned currency on items you manage in your own rewards store withouth leaving Zendesk!","raw_installation_instructions":"RedCritter Rewards requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at support@redcritter.com if you would like a one-on-one demo.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://45627.apps.zdusercontent.com/45627/assets/1553286913-2f0042e8295e3badc690850aefbbaaa1/logo-small.png","large_icon":"https://45627.apps.zdusercontent.com/45627/assets/1553286913-2f0042e8295e3badc690850aefbbaaa1/logo.png","screenshots":["https://45627.apps.zdusercontent.com/45627/assets/1553286913-2f0042e8295e3badc690850aefbbaaa1/screenshot-0.png","https://45627.apps.zdusercontent.com/45627/assets/1553286913-2f0042e8295e3badc690850aefbbaaa1/screenshot-1.png","https://45627.apps.zdusercontent.com/45627/assets/1553286913-2f0042e8295e3badc690850aefbbaaa1/screenshot-2.png"],"installation_count":0},{"id":46799,"name":"Select an Address","state":"published","version":"2.8.2","framework_version":"2.0","parameters":[{"id":136554,"app_id":46799,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-10-31T17:38:33Z","updated_at":"2014-10-31T17:38:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524588,"app_id":46799,"name":"set_new_interface","kind":"checkbox","required":false,"position":1,"created_at":"2021-08-25T18:46:37Z","updated_at":"2021-08-25T18:46:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524589,"app_id":46799,"name":"default_last_used","kind":"checkbox","required":false,"position":2,"created_at":"2021-08-25T18:46:38Z","updated_at":"2021-08-25T18:46:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524590,"app_id":46799,"name":"address_mapping_on_open_tickets","kind":"checkbox","required":false,"position":3,"created_at":"2021-08-25T18:46:38Z","updated_at":"2021-08-25T18:46:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3565855,"app_id":46799,"name":"addresses_per_brand","kind":"multiline","required":false,"position":4,"created_at":"2026-03-25T08:40:49Z","updated_at":"2026-03-25T08:40:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524591,"app_id":46799,"name":"group_default_address","kind":"multiline","required":false,"position":5,"created_at":"2021-08-25T18:46:38Z","updated_at":"2026-03-25T08:40:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524592,"app_id":46799,"name":"group_allowed_addresses","kind":"multiline","required":false,"position":6,"created_at":"2021-08-25T18:46:38Z","updated_at":"2026-03-25T08:40:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1524593,"app_id":46799,"name":"disable_auto_set_groups","kind":"multiline","required":false,"position":7,"created_at":"2021-08-25T18:46:38Z","updated_at":"2026-03-25T08:40:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":318,"entity_id":46799,"app_id":46799,"amount":0,"name":"Free","description":"\u003cp\u003eFree plan features include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA drop-down list of all available support addresses\u003c/li\u003e\n\u003cli\u003eSelect a support address when creating a new ticket\u003c/li\u003e\n\u003cli\u003eChange the support address associated with a ticket\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:44.000Z","updated_at":"2019-05-15T05:37:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1363,"entity_id":46799,"app_id":46799,"amount":100,"name":"Basic","description":"\u003cp\u003eAll Basic plan features have been added to the Free plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Gcrjx9ppwkYx1A","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":371,"cost_type":"CostStripe","active":false,"created_at":"2020-01-27T19:06:00.000Z","updated_at":"2021-08-24T00:41:18.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1726,"average":4,"count":{"2":226,"3":245,"5":698,"1":260,"4":297}},"single_install":false,"default_locale":"en","feature_color":" #003333","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2014-10-31T17:38:33Z","updated_at":"2026-06-08T06:50:53Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[4,3],"date_published":"2014-10-31T17:38:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2021-08-24T00:39:53Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/46799/select-an-address/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Choose an email address to be associated with a ticket","long_description":"\u003cp\u003eSelect an Address lets admins and agents change the default support email address associated with a ticket.\u003c/p\u003e\n\n\u003cp\u003ePersonalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.\u003c/p\u003e\n\n\u003ch3\u003eFeatures include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA drop-down list of all available support email addresses\u003c/li\u003e\n\u003cli\u003eSelect a support email address when creating a new ticket\u003c/li\u003e\n\u003cli\u003eChange the support email address associated with a ticket\u003c/li\u003e\n\u003cli\u003eSpecify a default email address by group\u003c/li\u003e\n\u003cli\u003eSpecify one or more accepted email addresses by group\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360042173634-Installing-and-using-the-Select-an-Address-app\"\u003eapp documentation\u003c/a\u003e and \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360040170833-Select-an-Address-app-official-feature-request-thread\"\u003emake feature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eTo get started:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Configure settings using a JSON format to specify email addresses by group, e.g.:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003e{\u0026quot;Group A\u0026quot;: \u0026quot;email1@example.com, email4@example.com\u0026quot;, \u0026quot;Group B\u0026quot;: \u0026quot;email2@example.com\u0026quot;}\n\u003c/code\u003e\u003c/pre\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYour ticket should have been created/updated with the given recipient.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Select an Address lets admins and agents change the default support email address associated with a ticket.\n\nPersonalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.\n\n### Features include:\n* A drop-down list of all available support email addresses\n* Select a support email address when creating a new ticket\n* Change the support email address associated with a ticket\n* Specify a default email address by group\n* Specify one or more accepted email addresses by group\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360042173634-Installing-and-using-the-Select-an-Address-app) and [make feature requests](https://support.zendesk.com/hc/en-us/community/posts/360040170833-Select-an-Address-app-official-feature-request-thread).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### To get started:\n* Install the app\n* (Optional) Configure settings using a JSON format to specify email addresses by group, e.g.:\n\n        {\"Group A\": \"email1@example.com, email4@example.com\", \"Group B\": \"email2@example.com\"}\n* Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.\n* Your ticket should have been created/updated with the given recipient.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://46799.apps.zdusercontent.com/46799/assets/1780901297-3bd1377d162e16345540ad8513d0fd55/logo-small.png","large_icon":"https://46799.apps.zdusercontent.com/46799/assets/1780901297-3bd1377d162e16345540ad8513d0fd55/logo.png","screenshots":["https://46799.apps.zdusercontent.com/46799/assets/1780901297-3bd1377d162e16345540ad8513d0fd55/screenshot-0.png","https://46799.apps.zdusercontent.com/46799/assets/1780901297-3bd1377d162e16345540ad8513d0fd55/screenshot-1.png","https://46799.apps.zdusercontent.com/46799/assets/1780901297-3bd1377d162e16345540ad8513d0fd55/screenshot-2.png"],"installation_count":6466},{"id":47086,"name":"Aha!","state":"published","version":null,"framework_version":"2.0","parameters":[{"id":137575,"app_id":47086,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-11-06T01:00:11Z","updated_at":"2014-11-06T01:00:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":137573,"app_id":47086,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2014-11-06T01:00:11Z","updated_at":"2014-11-06T01:00:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":345479,"app_id":47086,"name":"as_ticket_requestor","kind":"checkbox","required":false,"position":2,"created_at":"2016-11-03T17:59:17Z","updated_at":"2016-11-03T17:59:17Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":345480,"app_id":47086,"name":"subscribe_user","kind":"checkbox","required":false,"position":3,"created_at":"2016-11-03T17:59:17Z","updated_at":"2016-11-03T17:59:17Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":137574,"app_id":47086,"name":"oauthToken","kind":"hidden","required":false,"position":4,"created_at":"2014-11-06T01:00:11Z","updated_at":"2018-08-13T20:41:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":575289,"app_id":47086,"name":"oauthFlowCompleted","kind":"hidden","required":false,"position":5,"created_at":"2018-08-13T20:41:10Z","updated_at":"2018-08-13T20:41:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":320,"entity_id":47086,"app_id":47086,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:46.000Z","updated_at":"2019-05-15T05:37:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":166,"average":3,"count":{"1":37,"3":25,"5":68,"2":18,"4":18}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-11-06T01:00:11Z","updated_at":"2026-04-23T17:20:06Z","terms_conditions_url":null,"app_organization":{"id":525,"name":"Aha!","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2014-11-06T01:00:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.aha.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-23T17:20:03Z","owner_id":269519,"author_name":"Aha! Labs Inc.","author_email":"support@aha.io","author_url":"https://www.aha.io/","short_description":"Capture product ideas from support tickets — so everything lives in one centralized place","long_description":"\u003cp\u003eAha! is the world\u0026#39;s #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.  \u003c/p\u003e\n\n\u003cp\u003eCustomers often share requests with your support team. Now, you can make sure those ideas are captured directly in Aha! — so you can promote the most important ones to your roadmap. Zendesk agents can use this \u003ca href=\"https://www.aha.io/product/integrations/zendesk\"\u003ebi-directional integration\u003c/a\u003e to quickly convert a ticket into a new idea or link it to an existing one. As development gets underway, automatic updates notify your support team of progress.  \u003c/p\u003e\n\n\u003ch3\u003eCapture customer requests\u003c/h3\u003e\n\n\u003cp\u003eSupport teams can search your ideas portal directly from Zendesk to see whether an idea already exists or create a new one. Information about the customer who requested it and a link to the ticket are included on the idea record in Aha!  \u003c/p\u003e\n\n\u003ch3\u003eMake informed prioritization decisions\u003c/h3\u003e\n\n\u003cp\u003eIdentify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers need to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth.  \u003c/p\u003e\n\n\u003ch3\u003eProvide status updates\u003c/h3\u003e\n\n\u003cp\u003eAs an idea progresses through development, status changes are highlighted in Zendesk. This keeps support teams informed so they can provide an outstanding customer experience.  You can also automatically notify the idea submitter of any updates by subscribing them directly to the idea in Aha! Ideas.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.aha.io/legal/privacy_policy\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Aha! app, you must:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHave an Aha! account.\u003c/li\u003e\n\u003cli\u003eHave at least the Contributor role for for the products that you want to submit ideas to.\u003c/li\u003e\n\u003cli\u003eHave the Customizations Administrator role in your Aha! account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eZendesk agents will not need an Aha! account to link to ideas in Aha! or to create new ideas.\u003c/p\u003e\n\n\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eTo install and configure the Aha! app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Aha! app in Zendesk.\u003c/li\u003e\n\u003cli\u003eConfigure the app by entering the subdomain for your Aha! account. The subdomain is the part that comes before \u003ccode\u003e.aha.io\u003c/code\u003e in the URL when you access Aha!.\u003c/li\u003e\n\u003cli\u003eGo to a ticket in the Zendesk user interface. Open the apps sidebar by clicking the Apps button in the top right of the user interface.\u003c/li\u003e\n\u003cli\u003eIn the Aha! app, click on the link that says \u003ccode\u003eAuthorize this app\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eYou will be prompted to log in to Aha! and to authorize Zendesk to access your account.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce the app is authorized it will be usable by any Zendesk agents without the need for an Aha! account for each agent.\u003c/p\u003e\n","raw_long_description":"Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.  \n\nCustomers often share requests with your support team. Now, you can make sure those ideas are captured directly in Aha! — so you can promote the most important ones to your roadmap. Zendesk agents can use this [bi-directional integration](https://www.aha.io/product/integrations/zendesk) to quickly convert a ticket into a new idea or link it to an existing one. As development gets underway, automatic updates notify your support team of progress.  \n\n### Capture customer requests  \n\nSupport teams can search your ideas portal directly from Zendesk to see whether an idea already exists or create a new one. Information about the customer who requested it and a link to the ticket are included on the idea record in Aha!  \n\n### Make informed prioritization decisions  \n\nIdentify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers need to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth.  \n\n### Provide status updates  \n\nAs an idea progresses through development, status changes are highlighted in Zendesk. This keeps support teams informed so they can provide an outstanding customer experience.  You can also automatically notify the idea submitter of any updates by subscribing them directly to the idea in Aha! Ideas.  \n\n[Privacy policy](https://www.aha.io/legal/privacy_policy)","raw_installation_instructions":"To install the Aha! app, you must:\r\n\r\n* Have an Aha! account.\r\n* Have at least the Contributor role for for the products that you want to submit ideas to.\r\n* Have the Customizations Administrator role in your Aha! account.\r\n\r\nZendesk agents will not need an Aha! account to link to ideas in Aha! or to create new ideas.\r\n\r\n### How to install\r\n\r\nTo install and configure the Aha! app:\r\n\r\n1. Install the Aha! app in Zendesk.\r\n2. Configure the app by entering the subdomain for your Aha! account. The subdomain is the part that comes before `.aha.io` in the URL when you access Aha!.\r\n3. Go to a ticket in the Zendesk user interface. Open the apps sidebar by clicking the Apps button in the top right of the user interface.\r\n4. In the Aha! app, click on the link that says `Authorize this app`.\r\n5. You will be prompted to log in to Aha! and to authorize Zendesk to access your account.\r\n\r\nOnce the app is authorized it will be usable by any Zendesk agents without the need for an Aha! account for each agent.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://47086.apps.zdusercontent.com/47086/assets/1774915318-d3d9ec827c55edc327d216c928e92064/logo-small.png","large_icon":"https://47086.apps.zdusercontent.com/47086/assets/1774915318-d3d9ec827c55edc327d216c928e92064/logo.png","screenshots":["https://47086.apps.zdusercontent.com/47086/assets/1774915318-d3d9ec827c55edc327d216c928e92064/screenshot-0.png","https://47086.apps.zdusercontent.com/47086/assets/1774915318-d3d9ec827c55edc327d216c928e92064/screenshot-1.png","https://47086.apps.zdusercontent.com/47086/assets/1774915318-d3d9ec827c55edc327d216c928e92064/screenshot-2.png"],"installation_count":188},{"id":47179,"name":"Axosoft","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":137924,"app_id":47179,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-11-07T16:01:56Z","updated_at":"2014-11-07T16:01:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":137921,"app_id":47179,"name":"url","kind":"hidden","required":false,"position":1,"created_at":"2014-11-07T16:01:56Z","updated_at":"2014-11-07T16:01:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":137922,"app_id":47179,"name":"path","kind":"hidden","required":false,"position":2,"created_at":"2014-11-07T16:01:56Z","updated_at":"2014-11-07T16:01:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":137923,"app_id":47179,"name":"token","kind":"hidden","required":false,"position":3,"created_at":"2014-11-07T16:01:56Z","updated_at":"2014-11-07T16:01:56Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":321,"entity_id":47179,"app_id":47179,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:48.000Z","updated_at":"2019-05-15T05:37:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":35,"average":3,"count":{"5":5,"4":8,"1":14,"3":7,"2":1}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-11-07T16:01:56Z","updated_at":"2025-04-04T00:02:48Z","terms_conditions_url":null,"app_organization":{"id":548,"name":"Axosoft","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2014-11-07T16:01:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.axosoft.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2018-12-13T22:57:07Z","owner_id":269519,"author_name":"Axosoft","author_email":"support@axosoft.com","author_url":"http://www.axosoft.com","short_description":"Axosoft is the #1 selling Scrum software in the agile project management space.","long_description":"\u003cp\u003eAxosoft is the #1 selling Scrum software in the agile project management space. Axosoft Scrum and Axosoft Bug Tracker integrate easily with Zendesk to seamlessly connect your customers, support, and development for end-to-end visibility of features and issues. \u003c/p\u003e\n\n\u003ch3\u003eIncrease visibility\u003c/h3\u003e\n\n\u003cp\u003eWhen you integrate Axosoft with Zendesk your support team gains visibility into the status of tickets from inception to close. Your support team can quickly see how a feature or issue is progressing through development and respond to customers about the status.\u003c/p\u003e\n\n\u003ch3\u003eReduce time spent managing features and issues\u003c/h3\u003e\n\n\u003cp\u003eThere\u0026#39;s no need to duplicate the effort of taking a feature request or reported issue from Zendesk to your project backlog. By integrating Axosoft and Zendesk tickets can be tagged as features or issues and the appropriate item type will be created. When items are closed out in Axosoft this will be reflected in Zendesk as well.\u003c/p\u003e\n\n\u003ch3\u003eAxosoft Version Support\u003c/h3\u003e\n\n\u003cp\u003eThis app supports Axosoft Hosted and Axosoft Installed v14.4 and above.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHOW TO INSTALL\u003c/h1\u003e\n\n\u003cp\u003e(Installation requires admin access to both Axosoft and Zendesk) \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn your \u003cstrong\u003eAxosoft\u003c/strong\u003e instance navigate to \u003cstrong\u003eTools \u0026gt; Manage Extensions \u0026gt; IT \u0026amp; Helpdesk\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the edit icon on the right side of the Zendesk extension.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck the \u003cstrong\u003eActive\u003c/strong\u003e checkbox. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose a \u003cstrong\u003eDefault User\u003c/strong\u003e for Zendesk to operate on behalf of when making API calls and enter your \u003cstrong\u003eZendesk subdomain\u003c/strong\u003e.  The default user must be an \u003cstrong\u003eactive\u003c/strong\u003e Axosoft user. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e(note: Zendesk integration requires the Axosoft API. If prompted to enable the API choose to do so) \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthenticate with Zendesk\u003c/strong\u003e and grant Axosoft access to view your linked tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce activated close the \u003cstrong\u003eManage Extensions\u003c/strong\u003e popup and allow the page to reload.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou\u0026#39;re set! Check out our \u003ca href=\"https://support.axosoft.com/integrations/zendesk\"\u003edocumentation\u003c/a\u003e to see all the cool stuff you can do with your new Axosoft App! \u003c/p\u003e\n\n\u003cp\u003eIf you get stuck or have any feedback for us head over to \u003ca href=\"https://www.axosoft.com/support\"\u003eaxosoft.com/support\u003c/a\u003e or email us at \u003ca href=\"mailto:support@axosoft.com\"\u003esupport@axosoft.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Axosoft is the #1 selling Scrum software in the agile project management space. Axosoft Scrum and Axosoft Bug Tracker integrate easily with Zendesk to seamlessly connect your customers, support, and development for end-to-end visibility of features and issues. \n\n### Increase visibility \n\n\nWhen you integrate Axosoft with Zendesk your support team gains visibility into the status of tickets from inception to close. Your support team can quickly see how a feature or issue is progressing through development and respond to customers about the status.\n\n### Reduce time spent managing features and issues \n\n\nThere\u0026#39;s no need to duplicate the effort of taking a feature request or reported issue from Zendesk to your project backlog. By integrating Axosoft and Zendesk tickets can be tagged as features or issues and the appropriate item type will be created. When items are closed out in Axosoft this will be reflected in Zendesk as well.\n\n### Axosoft Version Support \n\n\nThis app supports Axosoft Hosted and Axosoft Installed v14.4 and above.","raw_installation_instructions":"# HOW TO INSTALL \n(Installation requires admin access to both Axosoft and Zendesk) \n\n1. In your **Axosoft** instance navigate to **Tools \u0026gt; Manage Extensions \u0026gt; IT \u0026amp; Helpdesk**. \n\n2. Click the edit icon on the right side of the Zendesk extension.\n\n3. Check the **Active** checkbox. \n\n4. Choose a **Default User** for Zendesk to operate on behalf of when making API calls and enter your **Zendesk subdomain**.  The default user must be an **active** Axosoft user. \n  * (note: Zendesk integration requires the Axosoft API. If prompted to enable the API choose to do so) \n\n5. **Authenticate with Zendesk** and grant Axosoft access to view your linked tickets. \n\n6. Once activated close the **Manage Extensions** popup and allow the page to reload.\n\n\nYou\u0026#39;re set! Check out our [documentation](https://support.axosoft.com/integrations/zendesk) to see all the cool stuff you can do with your new Axosoft App! \n\nIf you get stuck or have any feedback for us head over to [axosoft.com/support](https://www.axosoft.com/support) or email us at [support@axosoft.com](mailto:support@axosoft.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://47179.apps.zdusercontent.com/47179/assets/1542140845-2c35a54d932e3c30b5b3065b1007cc88/logo-small.png","large_icon":"https://47179.apps.zdusercontent.com/47179/assets/1542140845-2c35a54d932e3c30b5b3065b1007cc88/logo.png","screenshots":["https://47179.apps.zdusercontent.com/47179/assets/1542140845-2c35a54d932e3c30b5b3065b1007cc88/screenshot-0.png","https://47179.apps.zdusercontent.com/47179/assets/1542140845-2c35a54d932e3c30b5b3065b1007cc88/screenshot-1.png","https://47179.apps.zdusercontent.com/47179/assets/1542140845-2c35a54d932e3c30b5b3065b1007cc88/screenshot-2.png"],"installation_count":8},{"id":49440,"name":"Tickler FREE","state":"published","version":"3.4.12","framework_version":"2.0","parameters":[{"id":148702,"app_id":49440,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-12-10T22:56:24Z","updated_at":"2014-12-10T22:56:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":148701,"app_id":49440,"name":"lldata_field","kind":"text","required":true,"position":1,"created_at":"2014-12-10T22:56:24Z","updated_at":"2014-12-10T22:56:24Z","default_value":"0","secure":false,"scopes":null,"options":null},{"id":359706,"app_id":49440,"name":"app_id","kind":"hidden","required":false,"position":2,"created_at":"2016-12-20T04:04:32Z","updated_at":"2016-12-20T04:04:32Z","default_value":"tickler_free","secure":false,"scopes":null,"options":null},{"id":752919,"app_id":49440,"name":"hide_lldata_field","kind":"hidden","required":false,"position":3,"created_at":"2019-10-07T21:10:48Z","updated_at":"2019-10-07T21:10:48Z","default_value":"1","secure":false,"scopes":null,"options":null}],"plans":[{"id":329,"entity_id":49440,"app_id":49440,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:57.000Z","updated_at":"2019-05-15T05:37:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":124,"average":4,"count":{"5":60,"3":16,"4":20,"2":10,"1":18}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-12-10T22:56:24Z","updated_at":"2026-03-26T18:18:53Z","terms_conditions_url":"https://www.lovestockleaf.com/apps-terms-and-conditions.html#tickler-free","app_organization":{"id":479,"name":"Lovestock \u0026 Leaf","email":"support@lovestockleaf.com","website":"www.lovestockleaf.com","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,5,9,7],"date_published":"2014-12-10T22:56:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","modal","background"],"last_update_time":"2026-03-26T18:18:42Z","owner_id":269519,"author_name":"Lovestock \u0026 Leaf","author_email":"apps@lovestockleaf.com","author_url":"http://www.lovestockleaf.com/zendesk/zendesk-apps/tickler.html","short_description":"Create delightful checklists within tickets for task, todo lists etc.","long_description":"\u003cp\u003eAllows your agents to create and manage checklists within tickets. This is the free version of the Tickler app. If you require more features, please see our paid version: \u003ca href=\"https://www.zendesk.com/apps/support/tickler/\"\u003eTickler\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour privacy is our priority.\u003c/strong\u003e Our apps do not transfer or store any sensitive data outside of Zendesk. We\u0026#39;re committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: \u003ca href=\"https://www.lovestockleaf.com/privacy\"\u003ehttps://www.lovestockleaf.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eYou can find detailed instructions and a full explanation of all settings in \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/204251604\"\u003ethe user guide\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch4\u003eInstallation process\u003c/h4\u003e\n\n\u003cp\u003eInstallation typically requires the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate ticket field to store Tickler data (and add it to every ticket form if you use Zendesk multiple ticket forms feature).\u003c/li\u003e\n\u003cli\u003eInstall the app:\n\n\u003cul\u003e\n\u003cli\u003eEnter the field ids/key from the first step into the app settings\u003c/li\u003e\n\u003cli\u003eReload your Zendesk page and start to use the app.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHave questions or need help?\u003c/h3\u003e\n\n\u003cp\u003eIf you run into a road block, encounter a bug or just have questions, feel free to \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37400\"\u003esubmit a ticket\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLovestock \u0026amp; Leaf also provides configuration services for all of our apps. To request a consultation, fill out \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37410\"\u003ethis form\u003c/a\u003e or give us a call at 1300 40 88 70 during local business hours (Melbourne, Australia).\u003c/p\u003e\n","raw_long_description":"Allows your agents to create and manage checklists within tickets. This is the free version of the Tickler app. If you require more features, please see our paid version: [Tickler](https://www.zendesk.com/apps/support/tickler/).\n\n***\n\n**Privacy Policy**\n\n**Your privacy is our priority.** Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: [https://www.lovestockleaf.com/privacy](https://www.lovestockleaf.com/privacy)","raw_installation_instructions":"### Overview\n\nYou can find detailed instructions and a full explanation of all settings in [the user guide](https://support.lovestockleaf.com/hc/en-us/articles/204251604). \n\n#### Installation process\n\nInstallation typically requires the following steps:\n\n1. Create ticket field to store Tickler data (and add it to every ticket form if you use Zendesk multiple ticket forms feature).\n2. Install the app:\n\t- Enter the field ids/key from the first step into the app settings\n\t- Reload your Zendesk page and start to use the app.\n\n### Have questions or need help?\n\nIf you run into a road block, encounter a bug or just have questions, feel free to [submit a ticket](https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37400).\n\nLovestock \u0026 Leaf also provides configuration services for all of our apps. To request a consultation, fill out [this form](https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37410) or give us a call at 1300 40 88 70 during local business hours (Melbourne, Australia).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://49440.apps.zdusercontent.com/49440/assets/1769553836-890492789839cb2a68f7fb33d472d8a6/logo-small.png","large_icon":"https://49440.apps.zdusercontent.com/49440/assets/1769553836-890492789839cb2a68f7fb33d472d8a6/logo.png","screenshots":["https://49440.apps.zdusercontent.com/49440/assets/1769553836-890492789839cb2a68f7fb33d472d8a6/screenshot-0.png","https://49440.apps.zdusercontent.com/49440/assets/1769553836-890492789839cb2a68f7fb33d472d8a6/screenshot-1.png","https://49440.apps.zdusercontent.com/49440/assets/1769553836-890492789839cb2a68f7fb33d472d8a6/screenshot-2.png"],"installation_count":225},{"id":49617,"name":"Out of Office","state":"published","version":"2.9.8","framework_version":"2.0","parameters":[{"id":149642,"app_id":49617,"name":"name","kind":"text","required":true,"position":0,"created_at":"2014-12-12T18:11:58Z","updated_at":"2014-12-12T18:11:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":755956,"app_id":49617,"name":"confirm_change","kind":"checkbox","required":false,"position":1,"created_at":"2019-10-10T23:58:37Z","updated_at":"2019-10-10T23:58:37Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":755957,"app_id":49617,"name":"force_unassign_tickets","kind":"checkbox","required":false,"position":2,"created_at":"2019-10-10T23:58:37Z","updated_at":"2019-10-10T23:58:37Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":755958,"app_id":49617,"name":"prevent_assignment","kind":"checkbox","required":false,"position":3,"created_at":"2019-10-10T23:58:37Z","updated_at":"2019-10-10T23:58:37Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":755959,"app_id":49617,"name":"ticket_sidebar_visibility","kind":"checkbox","required":false,"position":4,"created_at":"2019-10-10T23:58:38Z","updated_at":"2019-10-10T23:58:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":755960,"app_id":49617,"name":"user_sidebar_visibility","kind":"checkbox","required":false,"position":5,"created_at":"2019-10-10T23:58:38Z","updated_at":"2019-10-10T23:58:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":755961,"app_id":49617,"name":"navbar_visibility","kind":"checkbox","required":false,"position":6,"created_at":"2019-10-10T23:58:38Z","updated_at":"2019-10-10T23:58:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":755962,"app_id":49617,"name":"verify_bulk_updates","kind":"checkbox","required":false,"position":7,"created_at":"2019-10-10T23:58:38Z","updated_at":"2019-10-10T23:58:38Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":330,"entity_id":49617,"app_id":49617,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:37:58.000Z","updated_at":"2019-05-15T05:37:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2618,"average":4,"count":{"5":1913,"3":137,"4":223,"2":122,"1":223}},"single_install":true,"default_locale":"en","feature_color":" #003333","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2014-12-12T18:11:58Z","updated_at":"2026-05-25T04:01:05Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[4,3,2,5,7],"date_published":"2014-12-12T18:11:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","nav_bar","user_sidebar","background"],"last_update_time":"2019-10-11T00:21:59Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/49617/out-of-office/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Manage, display, and act on the availability of Zendesk Support agents.","long_description":"\u003cp\u003eThis app tracks the availability of all agents in the account. It updates all pending, on-hold, and solved tickets with a tag when an agent is unavailable. Optionally this can be extended to open tickets as well. This allows business rules to be created which act on ticket updates when an agent is unavailable. The app will install a default rule which unassigns tickets which have unavailable assignees when they are set to status \u0026quot;open\u0026quot;. The app can also prevent manual assignment of tickets to an unavailable agent.\u003c/p\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/204076066\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360040042194\"\u003efeature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor advanced uses of the app \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/204076066-Using-the-Out-of-Office-app\"\u003eplease read the documentation here.\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWarning\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eModifying the system triggers which are created can break the app.\u003c/li\u003e\n\u003cli\u003eDisabling the \u0026quot;Agent Out?\u0026quot; user field will break the app completely.\u003c/li\u003e\n\u003cli\u003eSetting an agent\u0026#39;s status will update all tickets assigned to that agent. This will count as a ticket update by the person who initiated the status change for purposes of reporting.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAutomatic Actions on Installation\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen the app is installed a user field \u0026quot;Agent Out?\u0026quot; is created as well as two system triggers.\u003c/li\u003e\n\u003cli\u003eThese all work together in the background in conjunction with the Out of Office app. The user field adds/removes a tag \u0026quot;agent_ooo\u0026quot; to tickets in the background based on whether or not the user field is checked/unchecked.\u003c/li\u003e\n\u003cli\u003eThe user field is checked/unchecked by toggling an agent\u0026#39;s availability between available \u0026amp; unavailable.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSettings\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u0026quot;Confirm status change\u0026quot;\n\n\u003cul\u003e\n\u003cli\u003eThis determines if a modal will be shown when changing an agent\u0026#39;s status.\u003c/li\u003e\n\u003cli\u003eDefault: true\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u0026quot;Force unassign tickets\u0026quot;\n\n\u003cul\u003e\n\u003cli\u003eAutomatically unassign Open tickets when an agent is set to unavailable.\u003c/li\u003e\n\u003cli\u003eDefault: false\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u0026quot;Prevent assignment\u0026quot;\n\n\u003cul\u003e\n\u003cli\u003eHave the app block updates that assign a ticket to an unavailable agent.\u003c/li\u003e\n\u003cli\u003eDefault: true\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u0026quot;Surface errors encountered when bulk updating tickets\u0026quot;\n\n\u003cul\u003e\n\u003cli\u003eIf you encounter issues with tickets which are not being updated to match the status of their assignee, force all updates to be verified. This will cause status changes to be significantly slower.\u003c/li\u003e\n\u003cli\u003eDefault: false\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKnown Issues / Limitations\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents are able to assign a ticket to a group even if the sole agent in that group is unavailable.\u003c/li\u003e\n\u003cli\u003e\u0026quot;Error: Unable to get list of agents.\u0026quot; will display for users in the role \u0026quot;Cannot browse or search for users\u0026quot;.\u003c/li\u003e\n\u003cli\u003eWhen a ticket assigned to an OOO agent gets updated the ticket gets assigned back to the parent group with a null Assignee value - the trigger working in the background during this action does not send an email notification to the agents in the group notifying them this happened.\u003c/li\u003e\n\u003cli\u003eThe app will not prevent assigning tickets unless the ticket is updated individually through the Zendesk interface. Triggers, the Mail API, and REST API, and bulk editing will all be able to bypass the assignment restrictions.\u003c/li\u003e\n\u003cli\u003eThe Zendesk permissions system does not currently allow non-admin agents to update the status of other agents. Only admins are able to modify the profiles of other agents.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"This app tracks the availability of all agents in the account. It updates all pending, on-hold, and solved tickets with a tag when an agent is unavailable. Optionally this can be extended to open tickets as well. This allows business rules to be created which act on ticket updates when an agent is unavailable. The app will install a default rule which unassigns tickets which have unavailable assignees when they are set to status \"open\". The app can also prevent manual assignment of tickets to an unavailable agent.\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/204076066) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360040042194).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"For advanced uses of the app [please read the documentation here.](https://support.zendesk.com/hc/en-us/articles/204076066-Using-the-Out-of-Office-app)\n\n### Warning\n\n- Modifying the system triggers which are created can break the app.\n- Disabling the \"Agent Out?\" user field will break the app completely.\n- Setting an agent's status will update all tickets assigned to that agent. This will count as a ticket update by the person who initiated the status change for purposes of reporting.\n\n### Automatic Actions on Installation\n\n- When the app is installed a user field \"Agent Out?\" is created as well as two system triggers.\n- These all work together in the background in conjunction with the Out of Office app. The user field adds/removes a tag \"agent_ooo\" to tickets in the background based on whether or not the user field is checked/unchecked.\n- The user field is checked/unchecked by toggling an agent's availability between available \u0026 unavailable.\n\n### Settings\n\n- \"Confirm status change\"\n  - This determines if a modal will be shown when changing an agent's status.\n  - Default: true\n- \"Force unassign tickets\"\n  - Automatically unassign Open tickets when an agent is set to unavailable.\n  - Default: false\n- \"Prevent assignment\"\n  - Have the app block updates that assign a ticket to an unavailable agent.\n  - Default: true\n- \"Surface errors encountered when bulk updating tickets\"\n  - If you encounter issues with tickets which are not being updated to match the status of their assignee, force all updates to be verified. This will cause status changes to be significantly slower.\n  - Default: false\n\n### Known Issues / Limitations\n\n- Agents are able to assign a ticket to a group even if the sole agent in that group is unavailable.\n- \"Error: Unable to get list of agents.\" will display for users in the role \"Cannot browse or search for users\".\n- When a ticket assigned to an OOO agent gets updated the ticket gets assigned back to the parent group with a null Assignee value - the trigger working in the background during this action does not send an email notification to the agents in the group notifying them this happened.\n- The app will not prevent assigning tickets unless the ticket is updated individually through the Zendesk interface. Triggers, the Mail API, and REST API, and bulk editing will all be able to bypass the assignment restrictions.\n- The Zendesk permissions system does not currently allow non-admin agents to update the status of other agents. Only admins are able to modify the profiles of other agents.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://49617.apps.zdusercontent.com/49617/assets/1779681535-4b6bf6e0085824949442eaa910c99e3b/logo-small.png","large_icon":"https://49617.apps.zdusercontent.com/49617/assets/1779681535-4b6bf6e0085824949442eaa910c99e3b/logo.png","screenshots":["https://49617.apps.zdusercontent.com/49617/assets/1779681535-4b6bf6e0085824949442eaa910c99e3b/screenshot-0.png","https://49617.apps.zdusercontent.com/49617/assets/1779681535-4b6bf6e0085824949442eaa910c99e3b/screenshot-1.png","https://49617.apps.zdusercontent.com/49617/assets/1779681535-4b6bf6e0085824949442eaa910c99e3b/screenshot-2.png"],"installation_count":5141},{"id":52161,"name":"Notification App","state":"published","version":"2.4.3","framework_version":"2.0","parameters":[{"id":159897,"app_id":52161,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-02-03T22:31:40Z","updated_at":"2015-02-03T22:31:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":582885,"app_id":52161,"name":"adminGroups","kind":"hidden","required":false,"position":1,"created_at":"2018-09-07T04:41:21Z","updated_at":"2018-09-07T04:41:21Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":339,"entity_id":52161,"app_id":52161,"amount":0,"name":"Free","description":"\u003cp\u003eFree plan features include:\u003c/p\u003e\n\n\u003cp\u003eAbility to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast messages from within the app. \u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:09.000Z","updated_at":"2019-05-15T05:38:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2044,"entity_id":52161,"app_id":52161,"amount":50,"name":"Basic","description":"\u003cp\u003eBasic plan includes all Free plan features plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAbility to \u0026quot;Pin\u0026quot; a notification so agents can review them later after logging in.  They are then able to dismiss them or save them for later\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Hm67mGO5GDrIMc1TajHUCyq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":765,"cost_type":"CostStripe","active":false,"created_at":"2021-01-07T17:39:54.000Z","updated_at":"2021-08-25T00:20:03.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":3,"count":{"3":8,"5":1,"1":3,"4":3,"2":1}},"single_install":false,"default_locale":"en","feature_color":"#003333","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-02-03T22:31:40Z","updated_at":"2026-01-12T07:20:50Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,7],"date_published":"2015-02-03T22:31:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background"],"last_update_time":"2021-01-07T17:39:50Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/52161/notification-app/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Broadcast a message to all the agents signed in to your Zendesk account","long_description":"\u003cp\u003eKey points:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify a group of agents or all the agents signed into your Zendesk account\u003c/li\u003e\n\u003cli\u003eShare pictures, links, or other useful or fun resources\u003c/li\u003e\n\u003cli\u003eProactively let agents know important information about their work\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDescription:\u003c/p\u003e\n\n\u003cp\u003eThe Notification app enables Zendesk administrators to broadcast messages to some or all of your agents. For example, quickly let your team know about an outage or easily invite the team out to lunch. Simply open the app, type a message, select the group, and click send. The app will pop open and display messages to all signed-in agents in real time. Message history is stored in the app until they sign out of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eUse the Notification app to keep the company apprised of critical information, real-time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zen-marketing-documentation.s3.amazonaws.com/docs/en/notification_app.gif\" alt=\"Example Notification\"\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u0026quot;\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalling the app:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support, then click the \u003cstrong\u003eAdmin\u003c/strong\u003e icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eMarketplace\u003c/strong\u003e, then find the \u003cstrong\u003eNotification app\u003c/strong\u003e and click the title.\u003c/li\u003e\n\u003cli\u003eOn the Notification app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eWhen the installation is complete, you can now broadcast messages to your signed-in agents.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Only Zendesk administrators can enable other user groups to be allowed to send notifications.\u003c/p\u003e\n\n\u003ch3\u003eUsing the app:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eWhen signed in to Zendesk, expand the app located in the top bar.\u003c/li\u003e\n\u003cli\u003eEnter the message you want to broadcast.\u003c/li\u003e\n\u003cli\u003eSelect the group you want to send it to. If you leave the group blank, it will be sent to all signed-in agents.\u003c/li\u003e\n\u003cli\u003eClick Broadcast. Your message will open the app for all signed-in agents.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eMessages in the Notification app support a subset of Markdown. For more information about Markdown, see \u003ca href=\"http://daringfireball.net/projects/markdown/\"\u003ehttp://daringfireball.net/projects/markdown/\u003c/a\u003e.  URLs are also automatically detected and turned into links or images, but you can still use Markdown if you\u0026#39;d like. Markdown is supported for the following:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLinks\u003c/li\u003e\n\u003cli\u003eImages\u003c/li\u003e\n\u003cli\u003eBold\u003c/li\u003e\n\u003cli\u003eItalic\u003c/li\u003e\n\u003cli\u003eLevel 3 headings\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Key points:\n\n* Notify a group of agents or all the agents signed into your Zendesk account\n* Share pictures, links, or other useful or fun resources\n* Proactively let agents know important information about their work\n\nDescription:\n\nThe Notification app enables Zendesk administrators to broadcast messages to some or all of your agents. For example, quickly let your team know about an outage or easily invite the team out to lunch. Simply open the app, type a message, select the group, and click send. The app will pop open and display messages to all signed-in agents in real time. Message history is stored in the app until they sign out of Zendesk.\n\nUse the Notification app to keep the company apprised of critical information, real-time.\n\n![Example Notification](https://zen-marketing-documentation.s3.amazonaws.com/docs/en/notification_app.gif)\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).\"","raw_installation_instructions":"### Installing the app:\n\n1. Sign in to your Zendesk Support, then click the **Admin** icon in the sidebar.\n2. Select **Apps** \u003e **Marketplace**, then find the **Notification app** and click the title.\n3. On the Notification app page, click **Install app** in the upper-right corner.\n4. When the installation is complete, you can now broadcast messages to your signed-in agents.\n\n**Note:** Only Zendesk administrators can enable other user groups to be allowed to send notifications.\n\n### Using the app:\n\n1. When signed in to Zendesk, expand the app located in the top bar.\n2. Enter the message you want to broadcast.\n3. Select the group you want to send it to. If you leave the group blank, it will be sent to all signed-in agents.\n4. Click Broadcast. Your message will open the app for all signed-in agents.\n\nMessages in the Notification app support a subset of Markdown. For more information about Markdown, see [http://daringfireball.net/projects/markdown/](http://daringfireball.net/projects/markdown/).  URLs are also automatically detected and turned into links or images, but you can still use Markdown if you'd like. Markdown is supported for the following:\n\n* Links\n* Images\n* Bold\n* Italic\n* Level 3 headings","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://52161.apps.zdusercontent.com/52161/assets/1768202380-4c16784c155b67720503b63421612eae/logo-small.png","large_icon":"https://52161.apps.zdusercontent.com/52161/assets/1768202380-4c16784c155b67720503b63421612eae/logo.png","screenshots":["https://52161.apps.zdusercontent.com/52161/assets/1768202380-4c16784c155b67720503b63421612eae/screenshot-0.png","https://52161.apps.zdusercontent.com/52161/assets/1768202380-4c16784c155b67720503b63421612eae/screenshot-1.png","https://52161.apps.zdusercontent.com/52161/assets/1768202380-4c16784c155b67720503b63421612eae/screenshot-2.png"],"installation_count":2800},{"id":52792,"name":"Bubbly FREE","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":162587,"app_id":52792,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-02-12T21:34:36Z","updated_at":"2015-02-12T21:34:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":162584,"app_id":52792,"name":"showNotificationsName","kind":"checkbox","required":false,"position":1,"created_at":"2015-02-12T21:34:36Z","updated_at":"2016-07-21T00:11:59Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":162585,"app_id":52792,"name":"showNotificationsAll","kind":"checkbox","required":false,"position":2,"created_at":"2015-02-12T21:34:36Z","updated_at":"2016-07-21T00:11:59Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":162586,"app_id":52792,"name":"requestBacklog","kind":"checkbox","required":false,"position":3,"created_at":"2015-02-12T21:34:36Z","updated_at":"2016-07-21T00:11:59Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":756885,"app_id":52792,"name":"app_id","kind":"hidden","required":false,"position":4,"created_at":"2019-10-14T22:31:27Z","updated_at":"2019-10-14T22:31:27Z","default_value":"bubbly_free","secure":false,"scopes":null,"options":null}],"plans":[{"id":342,"entity_id":52792,"app_id":52792,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:13.000Z","updated_at":"2019-05-15T05:38:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-02-12T21:34:36Z","updated_at":"2026-01-27T08:25:42Z","terms_conditions_url":null,"app_organization":{"id":479,"name":"Lovestock \u0026 Leaf","email":"support@lovestockleaf.com","website":"www.lovestockleaf.com","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[1],"date_published":"2015-02-12T21:34:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2024-07-16T20:45:47Z","owner_id":269519,"author_name":"Lovestock \u0026 Leaf","author_email":"apps@lovestockleaf.com","author_url":"https://www.lovestockleaf.com/zendesk/zendesk-apps/bubbly.html","short_description":"Group chat / shoutbox for agents","long_description":"\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAllows agents to instant message all agents\u003c/li\u003e\n\u003cli\u003eSelf contained within Zendesk, no 3rd party system required for agents\u003c/li\u003e\n\u003cli\u003eHandles images, URLs and ticket number links\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eBubbly FREE introduces instant messaging for agents, allowing your agents to get instant answers/results from other agents. Bubbly FREE is located within the Zendesk agent portal and more tightly integrated with Zendesk than any 3rd party chat systems can provide. And it\u0026#39;s free!\u003c/p\u003e\n\n\u003cp\u003eWhen an agent posts a chat message, all of the other agents will receive the message. If an agent doesn\u0026#39;t have the Bubbly FREE chat panel open, they will see a notification on the Bubbly FREE icon informing them of how many new messages have arrived. When an agent is mentioned in a chat message they will receive the standard Zendesk pop-up notification displaying the message to them.\u003c/p\u003e\n\n\u003cp\u003eBubbly FREE is perfect for making general announcements to all agents, for crowd sourcing answers, and for adding some light heartedness to the day (depending on your company\u0026#39;s policy regarding fun).\u003c/p\u003e\n\n\u003ch2\u003eOther features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eMaintains a session based chat log\u003c/li\u003e\n\u003cli\u003eMentions can notify users\u003c/li\u003e\n\u003cli\u003eIt\u0026#39;s completely free!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRead more at \u003ca href=\"http://www.lovestockleaf.com/zendesk/zendesk-apps/bubbly.html\"\u003eBubbly FREE\u0026#39;s home page\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003ePlease refer to the \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/203450770\"\u003euser guide\u003c/a\u003e for how to use Bubbly FREE.\u003c/p\u003e\n\n\u003cp\u003eBubbly FREE is brought to you by \u003ca href=\"http://www.lovestockleaf.com\"\u003eLovestock \u0026amp; Leaf\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"http://www.lovestockleaf.com\"\u003ewww.lovestockleaf.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAll you have to do is install the Bubbly FREE app and you are ready to go!\u003c/p\u003e\n\n\u003ch1\u003eConfiguration Options\u003c/h1\u003e\n\n\u003cp\u003eWe\u0026#39;ve provided some configuration options which will allow you to control how the app functions for your agents.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eShow agent mention notifications\u003c/strong\u003e (Default: Yes) If this is ticked, then a pop up notification is shown whenever an agent is mentioned.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShow \u0026#39;@all\u0026#39; notifications\u003c/strong\u003e (Default: Yes) If this is ticked, then any time a message has \u003ccode\u003e@all\u003c/code\u003e in it, it will display a notification to all agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePlease note\u003c/h2\u003e\n\n\u003cp\u003eBubbly FREE does not permanently store chat messages. The app uses a session-based technique to save chat messages. If all of your agents sign out of Zendesk at the same time then the previous chat messages will vanish.\u003c/p\u003e\n","raw_long_description":"Overview\r\n--------\r\n\r\n* Allows agents to instant message all agents\r\n* Self contained within Zendesk, no 3rd party system required for agents\r\n* Handles images, URLs and ticket number links\r\n\r\n--------\r\n\r\nBubbly FREE introduces instant messaging for agents, allowing your agents to get instant answers/results from other agents. Bubbly FREE is located within the Zendesk agent portal and more tightly integrated with Zendesk than any 3rd party chat systems can provide. And it's free!\r\n\r\nWhen an agent posts a chat message, all of the other agents will receive the message. If an agent doesn't have the Bubbly FREE chat panel open, they will see a notification on the Bubbly FREE icon informing them of how many new messages have arrived. When an agent is mentioned in a chat message they will receive the standard Zendesk pop-up notification displaying the message to them.\r\n\r\nBubbly FREE is perfect for making general announcements to all agents, for crowd sourcing answers, and for adding some light heartedness to the day (depending on your company's policy regarding fun).\r\n\r\n## Other features\r\n\r\n* Maintains a session based chat log\r\n* Mentions can notify users\r\n* It's completely free!\r\n\r\nRead more at [Bubbly FREE's home page](http://www.lovestockleaf.com/zendesk/zendesk-apps/bubbly.html).\r\n\r\nPlease refer to the [user guide](https://support.lovestockleaf.com/hc/en-us/articles/203450770) for how to use Bubbly FREE.\r\n\r\nBubbly FREE is brought to you by [Lovestock \u0026 Leaf](http://www.lovestockleaf.com).\r\n\r\n[www.lovestockleaf.com](http://www.lovestockleaf.com)","raw_installation_instructions":"All you have to do is install the Bubbly FREE app and you are ready to go!\r\n\r\n# Configuration Options\r\n\r\nWe've provided some configuration options which will allow you to control how the app functions for your agents.\r\n\r\n* **Show agent mention notifications** (Default: Yes) If this is ticked, then a pop up notification is shown whenever an agent is mentioned.\r\n* **Show '@all' notifications** (Default: Yes) If this is ticked, then any time a message has `@all` in it, it will display a notification to all agents.\r\n\r\n## Please note\r\n\r\nBubbly FREE does not permanently store chat messages. The app uses a session-based technique to save chat messages. If all of your agents sign out of Zendesk at the same time then the previous chat messages will vanish.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://52792.apps.zdusercontent.com/52792/assets/1721089865-d8b6048a8f52f2b25329f078111689e8/logo-small.png","large_icon":"https://52792.apps.zdusercontent.com/52792/assets/1721089865-d8b6048a8f52f2b25329f078111689e8/logo.png","screenshots":["https://52792.apps.zdusercontent.com/52792/assets/1721089865-d8b6048a8f52f2b25329f078111689e8/screenshot-0.png","https://52792.apps.zdusercontent.com/52792/assets/1721089865-d8b6048a8f52f2b25329f078111689e8/screenshot-1.png","https://52792.apps.zdusercontent.com/52792/assets/1721089865-d8b6048a8f52f2b25329f078111689e8/screenshot-2.png"],"installation_count":100},{"id":55118,"name":"Clone Ticket","state":"published","version":"2.3.9","framework_version":"2.0","parameters":[{"id":173537,"app_id":55118,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-03-17T20:50:29Z","updated_at":"2015-03-17T20:50:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":592522,"app_id":55118,"name":"creation_limit","kind":"number","required":true,"position":1,"created_at":"2018-10-01T17:38:50Z","updated_at":"2018-10-01T17:38:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":985255,"app_id":55118,"name":"cloned_ticket_tags","kind":"text","required":false,"position":2,"created_at":"2020-08-27T19:41:05Z","updated_at":"2020-08-27T19:41:05Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":826624,"app_id":55118,"name":"allow_open_ticket_option","kind":"checkbox","required":false,"position":3,"created_at":"2020-01-24T18:44:48Z","updated_at":"2020-08-27T19:41:05Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":349,"entity_id":55118,"app_id":55118,"amount":0,"name":"Free","description":"\u003cp\u003eFeatures include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClone tickets in batches with a single click\u003c/li\u003e\n\u003cli\u003eOriginal ticket information is preserved, such as contact details, status, and type\u003c/li\u003e\n\u003cli\u003eLimit the number of clones, set by the admin\u003c/li\u003e\n\u003cli\u003eCloned tickets have internal note with ticket id and date that is was cloned from\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:21.000Z","updated_at":"2019-05-15T05:38:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1359,"entity_id":55118,"app_id":55118,"amount":100,"name":"Basic","description":"\u003cp\u003eBasic plan includes free plan features plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAbility for agents to automate opening cloned tickets\u003c/li\u003e\n\u003cli\u003eAdditional clone options (coming soon)\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_GbRLj0V58PadDT","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":367,"cost_type":"CostStripe","active":false,"created_at":"2020-01-24T18:44:48.000Z","updated_at":"2021-08-24T01:13:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":318,"average":3,"count":{"3":46,"5":122,"1":54,"2":46,"4":50}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-03-17T20:50:28Z","updated_at":"2026-05-29T10:00:17Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,7],"date_published":"2015-03-17T20:50:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","background"],"last_update_time":"2021-08-24T01:12:35Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/55118/clone-ticket/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Clone tickets to track multiple issues or train new agents","long_description":"\u003cp\u003eThe Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.\u003c/p\u003e\n\n\u003cp\u003eWith this app, you\u0026#39;ll be able to select a specific ticket and clone as many copies as your administrator defines.\u003c/p\u003e\n\n\u003cp\u003eThe app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.\u003c/p\u003e\n\n\u003cp\u003eCloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.\u003c/p\u003e\n\n\u003ch3\u003eFeatures include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClone tickets in batches with a single click\u003c/li\u003e\n\u003cli\u003eOriginal ticket information, such as contact details, status, and type\u003c/li\u003e\n\u003cli\u003eLimit the number of clones set by the admin\u003c/li\u003e\n\u003cli\u003eManage access by roles and groups\u003c/li\u003e\n\u003cli\u003eAdd internal comment to cloned tickets showing date the ticket was cloned\u003c/li\u003e\n\u003cli\u003eGive users the ability to automatically open cloned tickets after creation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360045169794\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360042289133\"\u003efeature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Clone Tickets app and then set up the user settings in the app.\u003c/p\u003e\n\n\u003cp\u003eAdministrators can modify the settings to allow access to the appropriate groups and roles that need access to clone tickets.\u003c/p\u003e\n\n\u003ch3\u003eTo get started:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eEnter a name for the app, such as \u0026quot;Clone Ticket App\u0026quot;\u003c/li\u003e\n\u003cli\u003eSet the value for \u0026quot;Creation limit,\u0026quot; which is the maximum number of clones that can be created\u003c/li\u003e\n\u003cli\u003ePull up a ticket that you want to clone\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Create clones\u0026quot; and enter the number of tickets you want created in the sidebar. For confirmation, you\u0026#39;ll be asked to type in the same number again\u003c/li\u003e\n\u003cli\u003eCloned tickets will be generated. Note that only the description (the first comment on ticket) will be cloned. No other comments in the ticket will be cloned.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"The Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.\n\nWith this app, you'll be able to select a specific ticket and clone as many copies as your administrator defines.\n\nThe app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.\n\nCloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.\n\n### Features include:\n\n* Clone tickets in batches with a single click\n* Original ticket information, such as contact details, status, and type\n* Limit the number of clones set by the admin\n* Manage access by roles and groups\n* Add internal comment to cloned tickets showing date the ticket was cloned\n* Give users the ability to automatically open cloned tickets after creation\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360045169794) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360042289133).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Install the Clone Tickets app and then set up the user settings in the app.\n\nAdministrators can modify the settings to allow access to the appropriate groups and roles that need access to clone tickets.\n\n### To get started:\n\n* Install the app\n* Enter a name for the app, such as \"Clone Ticket App\"\n* Set the value for \"Creation limit,\" which is the maximum number of clones that can be created\n* Pull up a ticket that you want to clone\n* Click \"Create clones\" and enter the number of tickets you want created in the sidebar. For confirmation, you'll be asked to type in the same number again\n* Cloned tickets will be generated. Note that only the description (the first comment on ticket) will be cloned. No other comments in the ticket will be cloned.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://55118.apps.zdusercontent.com/55118/assets/1780048715-db3c755c26f4a0c131f70733b6821cb3/logo-small.png","large_icon":"https://55118.apps.zdusercontent.com/55118/assets/1780048715-db3c755c26f4a0c131f70733b6821cb3/logo.png","screenshots":["https://55118.apps.zdusercontent.com/55118/assets/1780048715-db3c755c26f4a0c131f70733b6821cb3/screenshot-0.png","https://55118.apps.zdusercontent.com/55118/assets/1780048715-db3c755c26f4a0c131f70733b6821cb3/screenshot-1.png","https://55118.apps.zdusercontent.com/55118/assets/1780048715-db3c755c26f4a0c131f70733b6821cb3/screenshot-2.png"],"installation_count":2210},{"id":55779,"name":"Geckoboard Dashboards for Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":64,"average":5,"count":{"5":63,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#04444D","google_analytics_code":"G-GNGT99711V","remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-03-25T21:57:00Z","updated_at":"2026-07-21T10:10:51Z","terms_conditions_url":null,"app_organization":{"id":670,"name":"Geckoboard","email":"support@geckoboard.com","website":"https://www.geckoboard.com/product/data-sources/zendesk-support/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=Geckoboard","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2015-03-25T21:57:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.geckoboard.com/pricing/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=Geckoboard"},"location_names":[],"last_update_time":"2026-03-06T15:45:13Z","owner_id":269519,"author_name":"Geckoboard","author_email":"support@geckoboard.com","author_url":"https://www.geckoboard.com/product/data-sources/zendesk-support/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=Geckoboard","short_description":"Broadcast real-time Zendesk dashboards so agents can track KPIs and stay on top of queues throughout the day.","long_description":"\u003ch2\u003eAbout this app\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard\u0026#39;s real-time KPI dashboards turn Zendesk data into a live, shareable scoreboard – so agents, team leads, and execs can understand what\u0026#39;s happening, and act faster.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re supporting customers or running an internal service desk, Geckoboard makes it effortless to \u003cstrong\u003ebroadcast real-time Zendesk metrics\u003c/strong\u003e on \u003ca href=\"https://www.geckoboard.com/best-practice/tv-dashboards/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003eTV wallboards\u003c/a\u003e, desktops, mobiles, and in chat channels, keeping everyone aligned on queue health, SLA risk, and performance throughout the day.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eGet set up in minutes\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard is designed to get you from \u0026quot;Zendesk data\u0026quot; to \u0026quot;shared live dashboard\u0026quot; fast – without code, training, or heavy setup.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eConnect Zendesk in a few clicks\u003c/strong\u003e and start pulling live metrics straight into Geckoboard\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart with ready-made Zendesk widgets\u003c/strong\u003e (or build from scratch) – pick the metric you want, then choose how it should be calculated and displayed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrag-and-drop dashboard builder\u003c/strong\u003e makes it effortless to lay out, resize, and organize your widgets into a dashboard your team can actually scan\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTemplated dashboards\u003c/strong\u003e – once you\u0026#39;ve got a dashboard layout you like, you can scale it across your org in minutes\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo training required\u003c/strong\u003e – anyone on the team can build a polished Zendesk dashboard in as little as ~15 minutes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat you can track\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard supports hundreds of easily configurable metrics and data feeds from across \u003cstrong\u003eZendesk Support, Messaging, (legacy) Chat, Voice, Agent Status, and QA\u003c/strong\u003e – so you can quickly build a shared view across channels, teams, and workflows.\u003c/p\u003e\n\n\u003cp\u003eHere are just some examples of what you can bring into your team dashboards:\u003c/p\u003e\n\n\u003ch3\u003eTickets, SLAs \u0026amp; workload (Zendesk Support)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket flow \u0026amp; backlog health:\u003c/strong\u003e ticket volume, created vs solved, open/unsolved/unassigned tickets, backlog by status (Open/Pending/On-hold/Waiting on requester), tickets requiring attention, oldest tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponsiveness \u0026amp; efficiency:\u003c/strong\u003e first reply time, full resolution time, requester wait time, on-hold time, one-touch ticket rate, agent replies/updates, average replies per ticket (including \u0026quot;reply brackets\u0026quot; style breakdowns)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSLAs:\u003c/strong\u003e SLA achievement/compliance rate, breaches, tickets nearing breach (your \u0026quot;do this next\u0026quot; list), active breached tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer experience:\u003c/strong\u003e CSAT %, percentage of tickets with a rating, CSAT comment feed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSlice \u0026amp; dice:\u003c/strong\u003e filter and group most metrics by assignee, brand, channel, group, priority, status, or tag – including custom fields and custom statuses where available.\u003c/p\u003e\n\n\u003ch3\u003eMessaging (via Zendesk Support + Agent Status)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Messaging queue monitoring:\u003c/strong\u003e active in queue, active assigned, inactive in queue, average/longest time in queue, average/longest handle time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChannel performance for Messaging:\u003c/strong\u003e use your usual Support KPIs (e.g. tickets created, resolution time, active SLA tickets, CSAT) with the filter \u003cstrong\u003eChannel = Native messaging\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLive chat (Zendesk Chat – legacy)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eChat volume, missed chats, chats in queue / current queue size, longest/average wait time, first response time, response time, chat duration\u003c/li\u003e\n\u003cli\u003eAcceptance rate, chats currently being served, agents online/away/invisible, agent availability\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVoice (Zendesk Voice / Talk)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLive call ops:\u003c/strong\u003e call volume, calls waiting, callbacks waiting, longest wait time, average time to answer, answer rate, abandonment rate, missed calls, voicemails, average call duration, wrap-up time, average wrap-up time, agent availability (including on wrap-up)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall legs (deeper than whole-call metrics):\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cem\u003eVolume:\u003c/em\u003e total legs, accepted/missed/declined call legs, agent/end-user/external legs\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eDuration:\u003c/em\u003e leg duration, talk, consultation, conference, on-hold, wrap-up, handle time\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eQuality:\u003c/em\u003e good vs bad quality legs, agent leg quality rates, overall leg quality rate\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eList:\u003c/em\u003e call legs list\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAgent availability, capacity \u0026amp; omnichannel workload (Zendesk Agent Status)\u003c/h3\u003e\n\n\u003cp\u003eIf you\u0026#39;re using omnichannel routing, Geckoboard\u0026#39;s standalone Agent Status integration adds a live \u0026quot;are we staffed correctly?\u0026quot; layer across channels.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents online/away/offline, plus reasons for being offline\u003c/li\u003e\n\u003cli\u003eCurrent work items owned by each agent, broken out by channel (email, messaging, calls)\u003c/li\u003e\n\u003cli\u003eTeam work-item totals by channel, plus agent workload and capacity views (including chat capacity)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eQA (Zendesk QA)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTeam quality score, agent quality score, highest and lowest scores for a time period, review feed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSomething missing? Let us know and we\u0026#39;ll see if we can add it.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eAdd data from 90+ other tools\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard goes a step further than native Zendesk dashboards and reporting by letting you combine Zendesk data with data from \u003cstrong\u003e\u003ca href=\"https://www.geckoboard.com/product/data-sources/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003e90+ other data sources\u003c/a\u003e\u003c/strong\u003e in the same live dashboard – so leaders can see support and ITSM performance in the context of what\u0026#39;s driving it.\u003c/p\u003e\n\n\u003cp\u003eOther easy-to-set-up integrations include \u003cstrong\u003eSalesforce, HubSpot, Aircall, Jira, Google Sheets / Excel\u003c/strong\u003e, databases, and more – plus options to connect additional systems via tools like Zapier or our API.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eTurn visibility into action\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard\u0026#39;s dashboards are designed to be easy to understand at a glance, and to drive the right behaviours:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGoals and status indicators\u003c/strong\u003e so teams instantly know when things are on track (or in trouble)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLeaderboards\u003c/strong\u003e to celebrate wins, inject some healthy competition, and energize the team\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInteractive View\u003c/strong\u003e to drill into a metric, see what\u0026#39;s driving it, and export ticket-level data as CSV (no more jumping between tools)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eShare Zendesk dashboards securely (without extra Zendesk seats)\u003c/h2\u003e\n\n\u003cp\u003eOnce you\u0026#39;ve made your custom dashboard, you can share it in the ways support and IT leaders actually need:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLive dashboard links\u003c/strong\u003e (open in any browser, bookmark, share in chat, or embed in internal docs)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.geckoboard.com/best-practice/tv-dashboards/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003eReal-time TV and wallboards\u003c/a\u003e\u003c/strong\u003e for contact centres and office displays\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInvite colleagues\u003c/strong\u003e to edit dashboards, or give view-only access to specific dashboards\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMobile-friendly dashboards\u003c/strong\u003e for on-the-go visibility\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003ePush updates into your team\u0026#39;s workflow (Slack, Teams, email)\u003c/h2\u003e\n\n\u003cp\u003eKeep KPIs front-of-mind without manual reporting:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.geckoboard.com/product/snapshots-and-reports/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003eScheduled dashboard snapshots\u003c/a\u003e\u003c/strong\u003e sent to Slack, Microsoft Teams, or email (daily, weekly, monthly – and multiple times per day if you want)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.geckoboard.com/product/kpi-notifications/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003eKPI alerts\u003c/a\u003e\u003c/strong\u003e sent to Slack or Microsoft Teams when thresholds are crossed (e.g. backlog spikes, SLA breaches, CSAT dips)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eCustomer testimonials\u003c/h2\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eTeam performance has improved, customer satisfaction improved, and we see higher team satisfaction too. Our customer service teams are consistently among our most satisfied teams within the business.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— Kieran Boyce, General Manager – Operations, Woolworths MarketPlus – \u003ca href=\"https://www.geckoboard.com/blog/how-woolworths-marketplus-improved-team-performance-and-customer-satisfaction-with-real-time-data/\"\u003eCase study\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eZendesk and Geckoboard go together perfectly – like tea and a biscuit. We\u0026#39;ve embedded Geckoboard into Zendesk so agents can look at it anytime… Sharing individual performance across the department has been extremely motivational.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— Graham Paddon, Head of Customer Experience, Simba Sleep – \u003ca href=\"https://www.geckoboard.com/blog/how-simba-keeps-remote-teams-motivated-with-real-time-data-2/\"\u003eCase study\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eWe always optimize where we can. Geckoboard helps us work better, faster, and happier without having to add people to the team.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— Cory Archer, Director of Support, DataBank – \u003ca href=\"https://www.geckoboard.com/blog/customer-support-heroes-the-happiness-centered-cs-department-with-a-human-touch-at-databank-imx/\"\u003eStory\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eAgents love it because they can see everything they need in one place… It opens people\u0026#39;s eyes to see that the team works so hard and gives visibility to the work they do throughout the organization.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— Logan Grooms, Director of Customer Care, Maisonette – \u003ca href=\"https://www.geckoboard.com/blog/from-consultant-to-dir-of-customer-care-at-maisonette-how-geckoboard-helps-logan-grooms-supercharge-support-teams/\"\u003eStory\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eGeckoboard gives me a helicopter view – I\u0026#39;m able to see everything I need in one place.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— James Billet, Customer Experience Manager, Jigsaw – \u003ca href=\"https://www.geckoboard.com/blog/how-dashboards-helped-transform-the-way-the-jigsaw-customer-service-team-operate/\"\u003eCase study\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;\u003cem\u003eGeckoboard\u0026#39;s Zendesk integration is unmatched.\u003c/em\u003e\u0026quot;\u003cbr\u003e\n— Jodi Miller, Global Director of Customer Support, PayByPhone – \u003ca href=\"https://www.geckoboard.com/blog/customer-support-heroes-how-director-of-customer-support-jodi-miller-brought-together-the-distributed-support-teams-at-paybyphone/\"\u003eStory\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eBuild custom dashboards from live Zendesk data with an intuitive, no-code builder\u003c/li\u003e\n\u003cli\u003eAccess dozens of Zendesk metrics, plus powerful filtering (including custom fields)\u003c/li\u003e\n\u003cli\u003eBring together Support, Chat, Voice, QA, and Sell, plus 90+ other tools (Salesforce, HubSpot, Aircall, Jira, Pipedrive, Zapier, spreadsheets, databases, and more)\u003c/li\u003e\n\u003cli\u003eMonitor agent availability and workload with Zendesk Agent Status (requires omnichannel routing)\u003c/li\u003e\n\u003cli\u003eTemplated dashboards – quickly deploy consistent dashboards per agent, group, brand, ticket form (and more), with template edits kept in sync across all dashboards\u003c/li\u003e\n\u003cli\u003eDrill down with Interactive View and export ticket-level data as CSV\u003c/li\u003e\n\u003cli\u003eShare dashboards via links, TVs/wallboards, and mobile-friendly views\u003c/li\u003e\n\u003cli\u003eAutomate reporting with scheduled snapshots to Slack, Teams, and email\u003c/li\u003e\n\u003cli\u003eGet KPI alerts in Slack or Microsoft Teams instantly when performance changes\u003c/li\u003e\n\u003cli\u003eCustomize dashboards with your logo and brand colours\u003c/li\u003e\n\u003cli\u003eFlexible plans, with a free 14-day trial (no credit card required). Plans start from $75/month (USD).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.geckoboard.com/product/data-sources/zendesk-support/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003eLearn more and sign up here\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData disclosure \u0026amp; security\u003c/h2\u003e\n\n\u003cp\u003eGeckoboard securely accesses Zendesk via the official Zendesk API and follows a data-minimization approach.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData access:\u003c/strong\u003e Geckoboard fetches only the data needed to calculate and display the metrics you build\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData processing:\u003c/strong\u003e In many cases, Geckoboard processes metadata and specific fields required for dashboards (rather than unnecessary raw content)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEncryption:\u003c/strong\u003e Data is encrypted in transit and at rest\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess controls:\u003c/strong\u003e Role-based permissions, optional IP restrictions, and SSO options (plan dependent)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e GDPR compliance plus additional compliance and certifications listed in our security overview\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.geckoboard.com/en/articles/6055694-how-geckoboard-protects-your-data\"\u003eSecurity overview\u003c/a\u003e | \u003ca href=\"https://www.geckoboard.com/legal/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThere\u0026#39;s nothing to download or install.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Start your free trial\u003c/strong\u003e\u003cbr\u003e\nVisit Geckoboard.com and \u003ca href=\"https://www.geckoboard.com/try-geckoboard/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support\"\u003ebegin a 14-day free trial\u003c/a\u003e (no credit card required).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Connect Zendesk\u003c/strong\u003e\u003cbr\u003e\nIn Geckoboard, choose Zendesk Support from the list of data sources and securely connect your account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Build and share your dashboard\u003c/strong\u003e\u003cbr\u003e\nAdd the metrics you care about, arrange them using drag-and-drop widgets, and share your live dashboard with your team.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll be up and running with real-time Zendesk dashboards in minutes.\u003c/p\u003e\n","raw_long_description":"## About this app\r\n\rGeckoboard's real-time KPI dashboards turn Zendesk data into a live, shareable scoreboard – so agents, team leads, and execs can understand what's happening, and act faster.\r\n\rWhether you're supporting customers or running an internal service desk, Geckoboard makes it effortless to **broadcast real-time Zendesk metrics** on [TV wallboards](https://www.geckoboard.com/best-practice/tv-dashboards/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support), desktops, mobiles, and in chat channels, keeping everyone aligned on queue health, SLA risk, and performance throughout the day.\r\n\r---\r\n\r## Get set up in minutes\r\n\rGeckoboard is designed to get you from \"Zendesk data\" to \"shared live dashboard\" fast – without code, training, or heavy setup.\r\n\r- **Connect Zendesk in a few clicks** and start pulling live metrics straight into Geckoboard\n- **Start with ready-made Zendesk widgets** (or build from scratch) – pick the metric you want, then choose how it should be calculated and displayed\n- **Drag-and-drop dashboard builder** makes it effortless to lay out, resize, and organize your widgets into a dashboard your team can actually scan\n- **Templated dashboards** – once you've got a dashboard layout you like, you can scale it across your org in minutes\n- **No training required** – anyone on the team can build a polished Zendesk dashboard in as little as ~15 minutes\r\n\r---\r\n\r## What you can track\r\n\rGeckoboard supports hundreds of easily configurable metrics and data feeds from across **Zendesk Support, Messaging, (legacy) Chat, Voice, Agent Status, and QA** – so you can quickly build a shared view across channels, teams, and workflows.\r\n\rHere are just some examples of what you can bring into your team dashboards:\r\n\r### Tickets, SLAs \u0026 workload (Zendesk Support)\r\n\r- **Ticket flow \u0026 backlog health:** ticket volume, created vs solved, open/unsolved/unassigned tickets, backlog by status (Open/Pending/On-hold/Waiting on requester), tickets requiring attention, oldest tickets\n- **Responsiveness \u0026 efficiency:** first reply time, full resolution time, requester wait time, on-hold time, one-touch ticket rate, agent replies/updates, average replies per ticket (including \"reply brackets\" style breakdowns)\n- **SLAs:** SLA achievement/compliance rate, breaches, tickets nearing breach (your \"do this next\" list), active breached tickets\n- **Customer experience:** CSAT %, percentage of tickets with a rating, CSAT comment feed\r\n\r**Slice \u0026 dice:** filter and group most metrics by assignee, brand, channel, group, priority, status, or tag – including custom fields and custom statuses where available.\r\n\r### Messaging (via Zendesk Support + Agent Status)\r\n\r- **Real-time Messaging queue monitoring:** active in queue, active assigned, inactive in queue, average/longest time in queue, average/longest handle time\n- **Channel performance for Messaging:** use your usual Support KPIs (e.g. tickets created, resolution time, active SLA tickets, CSAT) with the filter **Channel = Native messaging**\r\n\r### Live chat (Zendesk Chat – legacy)\r\n\r- Chat volume, missed chats, chats in queue / current queue size, longest/average wait time, first response time, response time, chat duration\n- Acceptance rate, chats currently being served, agents online/away/invisible, agent availability\r\n\r### Voice (Zendesk Voice / Talk)\r\n\r- **Live call ops:** call volume, calls waiting, callbacks waiting, longest wait time, average time to answer, answer rate, abandonment rate, missed calls, voicemails, average call duration, wrap-up time, average wrap-up time, agent availability (including on wrap-up)\n- **Call legs (deeper than whole-call metrics):**\n  - *Volume:* total legs, accepted/missed/declined call legs, agent/end-user/external legs\n  - *Duration:* leg duration, talk, consultation, conference, on-hold, wrap-up, handle time\n  - *Quality:* good vs bad quality legs, agent leg quality rates, overall leg quality rate\n  - *List:* call legs list\r\n\r### Agent availability, capacity \u0026 omnichannel workload (Zendesk Agent Status)\r\n\rIf you're using omnichannel routing, Geckoboard's standalone Agent Status integration adds a live \"are we staffed correctly?\" layer across channels.\r\n\r- Agents online/away/offline, plus reasons for being offline\n- Current work items owned by each agent, broken out by channel (email, messaging, calls)\n- Team work-item totals by channel, plus agent workload and capacity views (including chat capacity)\r\n\r### QA (Zendesk QA)\r\n\r- Team quality score, agent quality score, highest and lowest scores for a time period, review feed\r\n\rSomething missing? Let us know and we'll see if we can add it.\r\n\r---\r\n\r## Add data from 90+ other tools\r\n\rGeckoboard goes a step further than native Zendesk dashboards and reporting by letting you combine Zendesk data with data from **[90+ other data sources](https://www.geckoboard.com/product/data-sources/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support)** in the same live dashboard – so leaders can see support and ITSM performance in the context of what's driving it.\r\n\rOther easy-to-set-up integrations include **Salesforce, HubSpot, Aircall, Jira, Google Sheets / Excel**, databases, and more – plus options to connect additional systems via tools like Zapier or our API.\r\n\r---\r\n\r## Turn visibility into action\r\n\rGeckoboard's dashboards are designed to be easy to understand at a glance, and to drive the right behaviours:\r\n\r- **Goals and status indicators** so teams instantly know when things are on track (or in trouble)\n- **Leaderboards** to celebrate wins, inject some healthy competition, and energize the team\n- **Interactive View** to drill into a metric, see what's driving it, and export ticket-level data as CSV (no more jumping between tools)\r\n\r---\r\n\r## Share Zendesk dashboards securely (without extra Zendesk seats)\r\n\rOnce you've made your custom dashboard, you can share it in the ways support and IT leaders actually need:\r\n\r- **Live dashboard links** (open in any browser, bookmark, share in chat, or embed in internal docs)\n- **[Real-time TV and wallboards](https://www.geckoboard.com/best-practice/tv-dashboards/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support)** for contact centres and office displays\n- **Invite colleagues** to edit dashboards, or give view-only access to specific dashboards\n- **Mobile-friendly dashboards** for on-the-go visibility\r\n\r---\r\n\r## Push updates into your team's workflow (Slack, Teams, email)\r\n\rKeep KPIs front-of-mind without manual reporting:\r\n\r- **[Scheduled dashboard snapshots](https://www.geckoboard.com/product/snapshots-and-reports/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support)** sent to Slack, Microsoft Teams, or email (daily, weekly, monthly – and multiple times per day if you want)\n- **[KPI alerts](https://www.geckoboard.com/product/kpi-notifications/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support)** sent to Slack or Microsoft Teams when thresholds are crossed (e.g. backlog spikes, SLA breaches, CSAT dips)\r\n\r---\r\n\r## Customer testimonials\r\n\r\"_Team performance has improved, customer satisfaction improved, and we see higher team satisfaction too. Our customer service teams are consistently among our most satisfied teams within the business._\"\n— Kieran Boyce, General Manager – Operations, Woolworths MarketPlus – [Case study](https://www.geckoboard.com/blog/how-woolworths-marketplus-improved-team-performance-and-customer-satisfaction-with-real-time-data/)\r\n\r\"_Zendesk and Geckoboard go together perfectly – like tea and a biscuit. We've embedded Geckoboard into Zendesk so agents can look at it anytime… Sharing individual performance across the department has been extremely motivational._\"\n— Graham Paddon, Head of Customer Experience, Simba Sleep – [Case study](https://www.geckoboard.com/blog/how-simba-keeps-remote-teams-motivated-with-real-time-data-2/)\r\n\r\"_We always optimize where we can. Geckoboard helps us work better, faster, and happier without having to add people to the team._\"\n— Cory Archer, Director of Support, DataBank – [Story](https://www.geckoboard.com/blog/customer-support-heroes-the-happiness-centered-cs-department-with-a-human-touch-at-databank-imx/)\r\n\r\"_Agents love it because they can see everything they need in one place… It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organization._\"\n— Logan Grooms, Director of Customer Care, Maisonette – [Story](https://www.geckoboard.com/blog/from-consultant-to-dir-of-customer-care-at-maisonette-how-geckoboard-helps-logan-grooms-supercharge-support-teams/)\r\n\r\"_Geckoboard gives me a helicopter view – I'm able to see everything I need in one place._\"\n— James Billet, Customer Experience Manager, Jigsaw – [Case study](https://www.geckoboard.com/blog/how-dashboards-helped-transform-the-way-the-jigsaw-customer-service-team-operate/)\r\n\r\"_Geckoboard's Zendesk integration is unmatched._\"\n— Jodi Miller, Global Director of Customer Support, PayByPhone – [Story](https://www.geckoboard.com/blog/customer-support-heroes-how-director-of-customer-support-jodi-miller-brought-together-the-distributed-support-teams-at-paybyphone/)\r\n\r---\r\n\r## Key features\r\n\r- Build custom dashboards from live Zendesk data with an intuitive, no-code builder\n- Access dozens of Zendesk metrics, plus powerful filtering (including custom fields)\n- Bring together Support, Chat, Voice, QA, and Sell, plus 90+ other tools (Salesforce, HubSpot, Aircall, Jira, Pipedrive, Zapier, spreadsheets, databases, and more)\n- Monitor agent availability and workload with Zendesk Agent Status (requires omnichannel routing)\n- Templated dashboards – quickly deploy consistent dashboards per agent, group, brand, ticket form (and more), with template edits kept in sync across all dashboards\n- Drill down with Interactive View and export ticket-level data as CSV\n- Share dashboards via links, TVs/wallboards, and mobile-friendly views\n- Automate reporting with scheduled snapshots to Slack, Teams, and email\n- Get KPI alerts in Slack or Microsoft Teams instantly when performance changes\n- Customize dashboards with your logo and brand colours\n- Flexible plans, with a free 14-day trial (no credit card required). Plans start from $75/month (USD).\r\n\r[Learn more and sign up here](https://www.geckoboard.com/product/data-sources/zendesk-support/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support)\r\n\r---\r\n\r## Data disclosure \u0026 security\r\n\rGeckoboard securely accesses Zendesk via the official Zendesk API and follows a data-minimization approach.\r\n\r- **Data access:** Geckoboard fetches only the data needed to calculate and display the metrics you build\n- **Data processing:** In many cases, Geckoboard processes metadata and specific fields required for dashboards (rather than unnecessary raw content)\n- **Encryption:** Data is encrypted in transit and at rest\n- **Access controls:** Role-based permissions, optional IP restrictions, and SSO options (plan dependent)\n- **Compliance:** GDPR compliance plus additional compliance and certifications listed in our security overview\r\n\r[Security overview](https://support.geckoboard.com/en/articles/6055694-how-geckoboard-protects-your-data) | [Privacy policy](https://www.geckoboard.com/legal/privacy-policy/)","raw_installation_instructions":"There's nothing to download or install.\r\n\r\n**1. Start your free trial**\r\nVisit Geckoboard.com and [begin a 14-day free trial](https://www.geckoboard.com/try-geckoboard/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=zendesk_app_directory\u0026utm_content=zendesk_support) (no credit card required).\r\n\r\n**2. Connect Zendesk**\r\nIn Geckoboard, choose Zendesk Support from the list of data sources and securely connect your account.\r\n\r\n**3. Build and share your dashboard**\r\nAdd the metrics you care about, arrange them using drag-and-drop widgets, and share your live dashboard with your team.\r\n\r\nYou'll be up and running with real-time Zendesk dashboards in minutes.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://55779.apps.zdusercontent.com/55779/assets/1772549961-fbb13ed05a6f4c616da7c4b747612c44/support/logo-small.png","large_icon":"https://55779.apps.zdusercontent.com/55779/assets/1772549961-fbb13ed05a6f4c616da7c4b747612c44/support/logo.png","screenshots":["https://55779.apps.zdusercontent.com/55779/assets/1772549961-fbb13ed05a6f4c616da7c4b747612c44/support/screenshot-0.png","https://55779.apps.zdusercontent.com/55779/assets/1772549961-fbb13ed05a6f4c616da7c4b747612c44/support/screenshot-1.png","https://55779.apps.zdusercontent.com/55779/assets/1772549961-fbb13ed05a6f4c616da7c4b747612c44/support/screenshot-2.png"],"installation_count":0},{"id":56337,"name":"Nutshell","state":"published","version":"0.1","framework_version":"2.0","parameters":[{"id":178806,"app_id":56337,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-04-01T18:13:08Z","updated_at":"2015-04-01T18:13:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3510385,"app_id":56337,"name":"oauthToken","kind":"oauth","required":false,"position":1,"created_at":"2026-02-17T23:30:14Z","updated_at":"2026-02-17T23:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3510386,"app_id":56337,"name":"oauth_instance","kind":"hidden","required":false,"position":2,"created_at":"2026-02-17T23:30:14Z","updated_at":"2026-02-17T23:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":356,"entity_id":56337,"app_id":56337,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:30.000Z","updated_at":"2019-05-15T05:38:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":38,"average":4,"count":{"4":5,"5":24,"3":2,"1":6,"2":1}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-04-01T18:13:08Z","updated_at":"2026-04-17T19:18:29Z","terms_conditions_url":null,"app_organization":{"id":676,"name":"Nutshell","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2015-04-01T18:13:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.nutshell.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-17T19:18:25Z","owner_id":269519,"author_name":"Nutshell","author_email":"support@nutshell.com","author_url":"https://www.nutshell.com","short_description":"Resolve support tickets faster with complete customer context","long_description":"\u003ch4\u003eAbout this app\u003c/h4\u003e\n\n\u003cp\u003eSave time and stay organized with Nutshell for Zendesk.\u003c/p\u003e\n\n\u003ch4\u003eWith Nutshell for Zendesk, you can:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eView Nutshell customer data in every Zendesk ticket\u003c/li\u003e\n\u003cli\u003eAutomatically sync support conversations to customer timelines\u003c/li\u003e\n\u003cli\u003eGive your entire team unified customer visibility across sales and support\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNutshell is an intuitive CRM built for B2B teams who want to work smarter and close deals faster. Since 2009, we\u0026#39;ve helped over 5,000 companies across 50 countries streamline their sales, marketing, and customer engagement.\u003c/p\u003e\n\n\u003cp\u003eFrom team collaboration tools to one-click integrations with the most popular business software, Nutshell helps sales reps save time, build stronger relationships, and get more deals to \u0026quot;yes\u0026quot;—without the complexity.\u003c/p\u003e\n\n\u003ch4\u003eHow the integration works\u003c/h4\u003e\n\n\u003cp\u003eThe Nutshell integration for Zendesk automatically syncs your support tickets and displays complete customer context right where your team needs it.\u003c/p\u003e\n\n\u003cp\u003eWhen support agents are working in Zendesk, they\u0026#39;ll see Nutshell customer data in the ticket view—no switching between apps.\u003c/p\u003e\n\n\u003cp\u003eNew and updated tickets sync automatically to customer records in Nutshell, including ticket details, requester information, agent replies, and ticket metadata. If the ticket requester matches an existing contact in Nutshell, the ticket appears in that person\u0026#39;s timeline and activity records. If there\u0026#39;s no matching contact, agents see a form to quickly create a new person.\u003c/p\u003e\n\n\u003cp\u003eNutshell for Zendesk requires a Nutshell account. Not a customer? Start a free 14-day trial at nutshell.com/signup.\u003c/p\u003e\n\n\u003ch3\u003eWe\u0026#39;re here for you\u003c/h3\u003e\n\n\u003cp\u003eIf you need a hand, please contact us at support@nutshell.com, or visit our help center at https://support.nutshell.com/\u003c/p\u003e\n\n\u003cp\u003eFor privacy information, go to https://support.nutshell.com/en/articles/8428993-terms-conditions-nutshell-s-privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eStep 1\u003c/h4\u003e\n\n\u003cp\u003eMake sure you are signed up for Nutshell! If not, visit https://www.nutshell.com/signup/ to get started.\u003c/p\u003e\n\n\u003ch4\u003eStep 2\u003c/h4\u003e\n\n\u003cp\u003eHead to https://app.nutshell.com/setup/integration and locate the Zendesk integration. Click \u0026quot;Create API Key\u0026quot; and copy the key that appears in the gray box.\u003c/p\u003e\n\n\u003ch4\u003eStep 3\u003c/h4\u003e\n\n\u003cp\u003eInstall the Nutshell app from the Zendesk marketplace. When setting up the app, you\u0026#39;ll need to provide your Nutshell username as well as the API key you copied in Step 2.\u003c/p\u003e\n\n\u003cp\u003eAnd that\u0026#39;s it! The app will automatically install the necessary triggers to send your Zendesk conversations to Nutshell timelines. If you need a hand, please contact us at support@nutshell.com.\u003c/p\u003e\n","raw_long_description":"#### About this app\nSave time and stay organized with Nutshell for Zendesk.\n\n#### With Nutshell for Zendesk, you can:\n* View Nutshell customer data in every Zendesk ticket\n* Automatically sync support conversations to customer timelines\n* Give your entire team unified customer visibility across sales and support\n\nNutshell is an intuitive CRM built for B2B teams who want to work smarter and close deals faster. Since 2009, we've helped over 5,000 companies across 50 countries streamline their sales, marketing, and customer engagement.\n\nFrom team collaboration tools to one-click integrations with the most popular business software, Nutshell helps sales reps save time, build stronger relationships, and get more deals to \"yes\"—without the complexity.\n\n#### How the integration works\nThe Nutshell integration for Zendesk automatically syncs your support tickets and displays complete customer context right where your team needs it.\n\nWhen support agents are working in Zendesk, they'll see Nutshell customer data in the ticket view—no switching between apps.\n\nNew and updated tickets sync automatically to customer records in Nutshell, including ticket details, requester information, agent replies, and ticket metadata. If the ticket requester matches an existing contact in Nutshell, the ticket appears in that person's timeline and activity records. If there's no matching contact, agents see a form to quickly create a new person.\n\nNutshell for Zendesk requires a Nutshell account. Not a customer? Start a free 14-day trial at nutshell.com/signup.\n\n### We're here for you\nIf you need a hand, please contact us at support@nutshell.com, or visit our help center at https://support.nutshell.com/\n\nFor privacy information, go to https://support.nutshell.com/en/articles/8428993-terms-conditions-nutshell-s-privacy-policy.","raw_installation_instructions":"#### Step 1\nMake sure you are signed up for Nutshell! If not, visit https://www.nutshell.com/signup/ to get started.\n\n#### Step 2\nHead to https://app.nutshell.com/setup/integration and locate the Zendesk integration. Click \"Create API Key\" and copy the key that appears in the gray box.\n\n#### Step 3\nInstall the Nutshell app from the Zendesk marketplace. When setting up the app, you'll need to provide your Nutshell username as well as the API key you copied in Step 2.\n\nAnd that's it! The app will automatically install the necessary triggers to send your Zendesk conversations to Nutshell timelines. If you need a hand, please contact us at support@nutshell.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://56337.apps.zdusercontent.com/56337/assets/1774274841-898aff5dd3297903c1d18d7d03d63d51/logo-small.png","large_icon":"https://56337.apps.zdusercontent.com/56337/assets/1774274841-898aff5dd3297903c1d18d7d03d63d51/logo.png","screenshots":["https://56337.apps.zdusercontent.com/56337/assets/1774274841-898aff5dd3297903c1d18d7d03d63d51/screenshot-0.png","https://56337.apps.zdusercontent.com/56337/assets/1774274841-898aff5dd3297903c1d18d7d03d63d51/screenshot-1.png","https://56337.apps.zdusercontent.com/56337/assets/1774274841-898aff5dd3297903c1d18d7d03d63d51/screenshot-2.png"],"installation_count":53},{"id":56524,"name":"SAP Litmos","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":179719,"app_id":56524,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-04-03T22:48:16Z","updated_at":"2015-04-03T22:48:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":179716,"app_id":56524,"name":"Company","kind":"text","required":true,"position":1,"created_at":"2015-04-03T22:48:16Z","updated_at":"2015-04-03T22:48:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":179717,"app_id":56524,"name":"apikey","kind":"text","required":true,"position":2,"created_at":"2015-04-03T22:48:16Z","updated_at":"2015-04-03T22:48:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":179718,"app_id":56524,"name":"APIlimit","kind":"text","required":true,"position":3,"created_at":"2015-04-03T22:48:16Z","updated_at":"2019-05-30T22:01:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":357,"entity_id":56524,"app_id":56524,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:38:31.000Z","updated_at":"2023-11-14T03:01:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1029,"entity_id":56524,"app_id":56524,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-30T22:01:12.000Z","updated_at":"2019-05-30T22:01:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":4,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-04-03T22:48:16Z","updated_at":"2025-04-04T00:02:49Z","terms_conditions_url":null,"app_organization":{"id":570,"name":"Litmos","email":"sales@litmos.com","website":"https://www.litmos.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4],"date_published":"2015-04-03T22:48:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.litmos.com/litmos-pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2019-06-27T18:11:18Z","owner_id":269519,"author_name":"SAP Litmos","author_email":"support@litmos.com","author_url":"https://www.litmos.com","short_description":"Assign users to courses, teams or learning paths from within Zendesk.","long_description":"\u003cp\u003eSAP Litmos\u0026#39; integration with Zendesk provides support agents with a Litmos app that sits in the ticketing system, and this gives agents the ability to assign customers to courses, learning paths and teams in Litmos or even view their training results right from the Zendesk ticket.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into Zendesk as an Administrator and proceed to this link: \u003ca href=\"https://www.zendesk.com/apps/support/litmos-lms/\"\u003ehttps://www.zendesk.com/apps/support/litmos-lms/\u003c/a\u003e\u003cbr\u003e\n2.On the Litmos LMS app listing page, click \u0026quot;Install\u0026quot; to proceed to the app installation process. Be sure to select an account to install the Litmos app into.\u003cbr\u003e\n3.Enter the Title of the App (what your agents will see it listed in the Apps bar), Company name, API key (see the article in the note below), API Limit (see note below), and which user roles in Zendesk will be granted access to the app in Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.litmos.com/hc/en-us/articles/227738627-Zendesk-Integration\"\u003ehttps://support.litmos.com/hc/en-us/articles/227738627-Zendesk-Integration\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"SAP Litmos' integration with Zendesk provides support agents with a Litmos app that sits in the ticketing system, and this gives agents the ability to assign customers to courses, learning paths and teams in Litmos or even view their training results right from the Zendesk ticket.","raw_installation_instructions":"1. Log into Zendesk as an Administrator and proceed to this link: [https://www.zendesk.com/apps/support/litmos-lms/](https://www.zendesk.com/apps/support/litmos-lms/)  \n2.On the Litmos LMS app listing page, click \"Install\" to proceed to the app installation process. Be sure to select an account to install the Litmos app into.  \n3.Enter the Title of the App (what your agents will see it listed in the Apps bar), Company name, API key (see the article in the note below), API Limit (see note below), and which user roles in Zendesk will be granted access to the app in Zendesk.  \n\n[https://support.litmos.com/hc/en-us/articles/227738627-Zendesk-Integration](https://support.litmos.com/hc/en-us/articles/227738627-Zendesk-Integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://56524.apps.zdusercontent.com/56524/assets/1561578282-dab5802c48c820cd74e340680529de93/logo-small.png","large_icon":"https://56524.apps.zdusercontent.com/56524/assets/1561578282-dab5802c48c820cd74e340680529de93/logo.png","screenshots":["https://56524.apps.zdusercontent.com/56524/assets/1561578282-dab5802c48c820cd74e340680529de93/screenshot-0.png","https://56524.apps.zdusercontent.com/56524/assets/1561578282-dab5802c48c820cd74e340680529de93/screenshot-1.png","https://56524.apps.zdusercontent.com/56524/assets/1561578282-dab5802c48c820cd74e340680529de93/screenshot-2.png"],"installation_count":17},{"id":58316,"name":"Round Robin","state":"published","version":"5.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":18,"average":5,"count":{"1":1,"5":16,"3":1,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-04-24T18:48:05Z","updated_at":"2026-03-06T16:06:52Z","terms_conditions_url":"https://roundrobin-assignment.com/legal/terms-of-service.html","app_organization":{"id":598,"name":"CX Cloud Solutions","email":"support@roundrobin.zendesk.com","website":"https://roundrobin-assignment.com/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[],"date_published":"2015-04-24T18:48:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://roundrobin-assignment.com/pricing.html"},"location_names":[],"last_update_time":"2026-03-06T16:06:50Z","owner_id":269519,"author_name":"Serge Mak","author_email":"support@roundrobin.zendesk.com","author_url":"https://roundrobin-assignment.com/","short_description":"Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.","long_description":"\u003ch2\u003eRound Robin app is a ticket assignment automation for Zendesk\u003c/h2\u003e\n\n\u003ch3\u003eFeatures:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRound robin assignment\u003c/li\u003e\n\u003cli\u003eAgent ticket queue limiting\u003c/li\u003e\n\u003cli\u003eQueue prioritization\u003c/li\u003e\n\u003cli\u003eRule based ticket routing\u003c/li\u003e\n\u003cli\u003eReservation and escalation\u003c/li\u003e\n\u003cli\u003eManage agent\u0026#39;s availability by work schedules\u003c/li\u003e\n\u003cli\u003eManage agent\u0026#39;s availability from Zendesk interface\u003c/li\u003e\n\u003cli\u003eUnassign or reassign tickets when an agent is unavailable\u003c/li\u003e\n\u003cli\u003eAssign all tickets from the same requester to one agent\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eClick here to learn \u003cstrong\u003e\u003ca href=\"https://roundrobin.zendesk.com/hc/en-us/articles/207430085/?utm_source=zam\"\u003eHow it works\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003ca href=\"https://roundrobin.zendesk.com/hc/en-us/articles/115002537125/?utm_source=zam\"\u003ehere\u003c/a\u003e to learn how and for what specific purposes the app accesses, uses, and stores data from your account.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to \u003ca href=\"https://roundrobin-assignment.com?utm_source=zam\"\u003eroundrobin-assignment.com\u003c/a\u003e and create an account for FREE.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://roundrobin.zendesk.com/hc/en-us/articles/206741939/?utm_source=zam\"\u003eClick here to access the setup guide.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Round Robin app is a ticket assignment automation for Zendesk\r\n### Features:\r\n* Round robin assignment\r\n* Agent ticket queue limiting\r\n* Queue prioritization\r\n* Rule based ticket routing\r\n* Reservation and escalation\r\n* Manage agent's availability by work schedules\r\n* Manage agent's availability from Zendesk interface\r\n* Unassign or reassign tickets when an agent is unavailable\r\n* Assign all tickets from the same requester to one agent\r\n\r\nClick here to learn **[How it works](https://roundrobin.zendesk.com/hc/en-us/articles/207430085/?utm_source=zam)**\r\n\r\nClick [here](https://roundrobin.zendesk.com/hc/en-us/articles/115002537125/?utm_source=zam) to learn how and for what specific purposes the app accesses, uses, and stores data from your account.","raw_installation_instructions":"Go to [roundrobin-assignment.com](https://roundrobin-assignment.com?utm_source=zam) and create an account for FREE.\r\n\r\n[Click here to access the setup 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No spreadsheets or side docs.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse checklists your way\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate checklists on the fly, reuse templates, or trigger them automatically based on ticket conditions.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAd-hoc lists\u003c/strong\u003e for one-off tasks\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSaved lists (templates)\u003c/strong\u003e for repeatable workflows\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic lists\u003c/strong\u003e based on tags or field values\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/tickler_mm_1.gif\" alt=\"Tickler: use checklists your way\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can run multiple checklists on a single ticket when needed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrack tasks and keep work moving\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMark tasks as \u003cstrong\u003eDone\u003c/strong\u003e, \u003cstrong\u003ePending\u003c/strong\u003e, or \u003cstrong\u003eSkipped\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eAdd comments to individual tasks\u003c/li\u003e\n\u003cli\u003eReorder and update tasks as work evolves\u003c/li\u003e\n\u003cli\u003eTrack progress with a clear visual indicator\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/tickler_mm_2.gif\" alt=\"Tickler: track tasks and progress\"\u003e\u003c/p\u003e\n\n\u003cp\u003eEverything is saved with the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTurn checklists into actions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUpdate ticket, user, or organization fields automatically\u003c/li\u003e\n\u003cli\u003eApply macros or manage tags when tasks are completed\u003c/li\u003e\n\u003cli\u003eTrigger actions per task or when the checklist is complete\u003c/li\u003e\n\u003cli\u003eAdd updates directly into ticket comments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/tickler_mm_3.gif\" alt=\"Tickler: checklist actions\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKeep work consistent\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrevent steps from being missed or completed out of order\u003c/li\u003e\n\u003cli\u003ePrevent tickets from being solved until tasks are complete\u003c/li\u003e\n\u003cli\u003eRequire a comment before selected tasks can be completed or skipped\u003c/li\u003e\n\u003cli\u003eUse shared templates to standardize processes\u003c/li\u003e\n\u003cli\u003eView full activity history for visibility and handovers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/tickler_mm_4.gif\" alt=\"Tickler: consistency and handovers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake progress visible\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport checklist progress into Zendesk ticket fields\u003c/li\u003e\n\u003cli\u003eUse progress in views, triggers, and notifications\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt for real support teams\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse Tickler to standardize onboarding, manage escalations, handle multi-step requests, and keep teams aligned on what’s done and what’s next.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced configuration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTickler supports YAML or JSON configuration for more complex workflows.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrigger lists using tags, fields, or combinations\u003c/li\u003e\n\u003cli\u003eCustomize formatting and behavior\u003c/li\u003e\n\u003cli\u003eControl statuses and permissions\u003c/li\u003e\n\u003cli\u003eEnable guided mode and require comments on selected tasks\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTickler works directly in the Zendesk ticket sidebar and is quick to set up.\u003c/p\u003e\n\n\u003cp\u003eFor full setup and configuration, see the \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/204251604-Tickler-User-guide\"\u003eTickler user guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Lovestock \u0026amp; Leaf\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTickler is built by \u003ca href=\"https://www.lovestockleaf.com/\"\u003eLovestock \u0026amp; Leaf\u003c/a\u003e, creators of Zendesk apps designed to improve how support teams work.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Contact \u003ca href=\"mailto:support@lovestockleaf.com\"\u003esupport@lovestockleaf.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy policy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour privacy is important to us.\u003c/p\u003e\n\n\u003cp\u003eLovestock \u0026amp; Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003eWe are committed to transparency about how our apps handle Zendesk data.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review our company privacy policy and Zendesk API data privacy handling notice: \u003ca href=\"https://www.lovestockleaf.com/privacy\"\u003ehttps://www.lovestockleaf.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTickler 3 supports both automatic tag-based lists from earlier versions of Tickler PRO, as well as ad-hoc and saved lists from Tickler FREE and Tickler PLUS. This means Tickler now includes the functionality of all previous versions of Tickler within a single app. \u003c/p\u003e\n\n\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eThe installation process can vary depending on what features you plan on using and whether or not you\u0026#39;re migrating from another version of Tickler. Because of that, we\u0026#39;ve only provided a quick overview of the installation process here. You can find detailed instructions and a full explanation of all settings in \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/204251604\"\u003ethe user guide\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch4\u003eInstallation process\u003c/h4\u003e\n\n\u003cp\u003eInstallation typically requires the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate ticket and user fields to store Tickler data.\u003c/li\u003e\n\u003cli\u003eInstall the app:\n\n\u003cul\u003e\n\u003cli\u003eEnter the field ids/key from the first step into the app settings\u003c/li\u003e\n\u003cli\u003eConfigure other app settings and features.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eInstall the free companion app, Lovely.\u003c/li\u003e\n\u003cli\u003eUse Lovely to set up automatic/tag-based lists.\u003c/li\u003e\n\u003cli\u003eSet up shared ad-hoc lists from within the app, in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eValidate and test the settings to ensure the app is working correctly and doing what you need.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHave questions or need help?\u003c/h3\u003e\n\n\u003cp\u003eIf you run into a road block, encounter a bug or just have questions, feel free to \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37400\"\u003esubmit a ticket\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLovestock \u0026amp; Leaf also provides configuration services for all of our apps. To request a consultation, fill out \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37410\"\u003ethis form\u003c/a\u003e or give us a call at 1300 40 88 70 during local business hours (Melbourne, Australia).\u003c/p\u003e\n","raw_long_description":"**Checklists in Zendesk tickets, with workflow**\n\n[**Tickler**](https://www.lovestockleaf.com/zendesk-apps/tickler) brings structured checklists directly into your Zendesk tickets, so your team always knows what needs to be done and what’s already been handled.\n\nWhether you're onboarding a customer, managing an escalation, or handling day-to-day support work, Tickler keeps tasks visible and part of your normal workflow. No spreadsheets or side docs.\n\n**Use checklists your way**\n\nCreate checklists on the fly, reuse templates, or trigger them automatically based on ticket conditions.\n\n- **Ad-hoc lists** for one-off tasks\n- **Saved lists (templates)** for repeatable workflows\n- **Automatic lists** based on tags or field values\n\n![Tickler: use checklists your way](https://support-apps.cloudmetro.com/public/images/tickler_mm_1.gif)\n\nYou can run multiple checklists on a single ticket when needed.\n\n**Track tasks and keep work moving**\n\n- Mark tasks as **Done**, **Pending**, or **Skipped**\n- Add comments to individual tasks\n- Reorder and update tasks as work evolves\n- Track progress with a clear visual indicator\n\n![Tickler: track tasks and progress](https://support-apps.cloudmetro.com/public/images/tickler_mm_2.gif)\n\nEverything is saved with the ticket.\n\n**Turn checklists into actions**\n\n- Update ticket, user, or organization fields automatically\n- Apply macros or manage tags when tasks are completed\n- Trigger actions per task or when the checklist is complete\n- Add updates directly into ticket comments\n\n![Tickler: checklist actions](https://support-apps.cloudmetro.com/public/images/tickler_mm_3.gif)\n\n**Keep work consistent**\n\n- Prevent steps from being missed or completed out of order\n- Prevent tickets from being solved until tasks are complete\n- Require a comment before selected tasks can be completed or skipped\n- Use shared templates to standardize processes\n- View full activity history for visibility and handovers\n\n![Tickler: consistency and handovers](https://support-apps.cloudmetro.com/public/images/tickler_mm_4.gif)\n\n**Make progress visible**\n\n- Export checklist progress into Zendesk ticket fields\n- Use progress in views, triggers, and notifications\n\n**Built for real support teams**\n\nUse Tickler to standardize onboarding, manage escalations, handle multi-step requests, and keep teams aligned on what’s done and what’s next.\n\n**Advanced configuration**\n\nTickler supports YAML or JSON configuration for more complex workflows.\n\n- Trigger lists using tags, fields, or combinations\n- Customize formatting and behavior\n- Control statuses and permissions\n- Enable guided mode and require comments on selected tasks\n\n**Getting started**\n\nTickler works directly in the Zendesk ticket sidebar and is quick to set up.\n\nFor full setup and configuration, see the [Tickler user guide](https://support.lovestockleaf.com/hc/en-us/articles/204251604-Tickler-User-guide).\n\n**About Lovestock \u0026 Leaf**\n\nTickler is built by [Lovestock \u0026 Leaf](https://www.lovestockleaf.com/), creators of Zendesk apps designed to improve how support teams work.\n\nQuestions? Contact [support@lovestockleaf.com](mailto:support@lovestockleaf.com).\n\n---\n\n**Privacy policy**\n\nYour privacy is important to us.\n\nLovestock \u0026 Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment.\n\nWe are committed to transparency about how our apps handle Zendesk data.\n\nFor full details, please review our company privacy policy and Zendesk API data privacy handling notice: [https://www.lovestockleaf.com/privacy](https://www.lovestockleaf.com/privacy)\n","raw_installation_instructions":"Tickler 3 supports both automatic tag-based lists from earlier versions of Tickler PRO, as well as ad-hoc and saved lists from Tickler FREE and Tickler PLUS. This means Tickler now includes the functionality of all previous versions of Tickler within a single app. \n\n### Overview\n\nThe installation process can vary depending on what features you plan on using and whether or not you're migrating from another version of Tickler. Because of that, we've only provided a quick overview of the installation process here. You can find detailed instructions and a full explanation of all settings in [the user guide](https://support.lovestockleaf.com/hc/en-us/articles/204251604). \n\n#### Installation process\n\nInstallation typically requires the following steps:\n\n1. Create ticket and user fields to store Tickler data.\n2. Install the app:\n\t- Enter the field ids/key from the first step into the app settings\n\t- Configure other app settings and features.\n3. Install the free companion app, Lovely.\n4. Use Lovely to set up automatic/tag-based lists.\n5. Set up shared ad-hoc lists from within the app, in the ticket sidebar.\n6. Validate and test the settings to ensure the app is working correctly and doing what you need.\n\n### Have questions or need help?\n\nIf you run into a road block, encounter a bug or just have questions, feel free to [submit a ticket](https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37400).\n\nLovestock \u0026 Leaf also provides configuration services for all of our apps. To request a consultation, fill out [this form](https://support.lovestockleaf.com/hc/en-us/requests/new?ticket_form_id=37410) or give us a call at 1300 40 88 70 during local business hours (Melbourne, Australia).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://58607.apps.zdusercontent.com/58607/assets/1790050777-0771316747715b99acb21fa17608e05b/logo-small.png","large_icon":"https://58607.apps.zdusercontent.com/58607/assets/1790050777-0771316747715b99acb21fa17608e05b/logo.png","screenshots":["https://58607.apps.zdusercontent.com/58607/assets/1790050777-0771316747715b99acb21fa17608e05b/screenshot-0.png","https://58607.apps.zdusercontent.com/58607/assets/1790050777-0771316747715b99acb21fa17608e05b/screenshot-1.png","https://58607.apps.zdusercontent.com/58607/assets/1790050777-0771316747715b99acb21fa17608e05b/screenshot-2.png"],"installation_count":108},{"id":60203,"name":"AT\u0026T Office@Hand","state":"published","version":"2.7.2","framework_version":"2.0","parameters":[{"id":193872,"app_id":60203,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-05-15T21:52:42Z","updated_at":"2015-05-15T21:52:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":361,"entity_id":60203,"app_id":60203,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:36.000Z","updated_at":"2019-05-15T05:38:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-05-15T21:52:41Z","updated_at":"2026-03-19T18:10:11Z","terms_conditions_url":null,"app_organization":{"id":574,"name":"RingCentral","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[1,5,3,7],"date_published":"2015-05-15T21:52:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ringcentral.com/office/plansandpricing.html#office"},"location_names":["top_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2026-03-19T18:10:08Z","owner_id":269519,"author_name":"AT\u0026T Office@Hand","author_email":"zendesk@ringcentral.com","author_url":"https://www.ringcentral.com","short_description":"Streamline workflows with the AT\u0026T Office@Hand integration for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe AT\u0026amp;T Office@Hand Cloud Application for Zendesk provides seamless integration between Zendesk and your AT\u0026amp;T Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.\u003c/p\u003e\n\n\u003cp\u003eAT\u0026amp;T Office@Hand provides a complete host of features to address your business needs\u003c/p\u003e\n\n\u003ch4\u003eComplete cloud-based app\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse your browser on any platform (Windows®, Mac®); no software installation is needed.\u003c/li\u003e\n\u003cli\u003eMake or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the AT\u0026amp;T Office@Hand phone system all directly from your account within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eIncreased call efficiency\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\u003c/li\u003e\n\u003cli\u003eSave time by eliminating misdials.\u003c/li\u003e\n\u003cli\u003eSearch between Zendesk or AT\u0026amp;T Office@Hand contacts within the embedded dialer for easy contact outreach\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnhanced customer interaction\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eTalk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\u003c/li\u003e\n\u003cli\u003eIncoming callers are instantly matched to existing client records, which are automatically displayed for easy access\u003c/li\u003e\n\u003cli\u003eTickets are created automatically when a call arrives.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data Usage\u003c/h4\u003e\n\n\u003cp\u003eAT\u0026amp;T Office@Hand is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\u003c/p\u003e\n\n\u003ch5\u003eData Access Scope\u003c/h5\u003e\n\n\u003cp\u003eThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\u003c/p\u003e\n\n\u003ch5\u003eTicket \u0026amp; User Data Processing\u003c/h5\u003e\n\n\u003cp\u003eThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\u003c/p\u003e\n\n\u003ch5\u003ePurpose Limitation\u003c/h5\u003e\n\n\u003cp\u003eZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\u003c/p\u003e\n\n\u003ch5\u003eData Storage \u0026amp; SecurityAT\u0026amp;T Office@Hand processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with AT\u0026amp;T Office@Hand’s global compliance framework.\u003c/h5\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the AT\u0026amp;T Office@Hand app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the AT\u0026amp;T Office@Hand app page, click \u003cem\u003eInstall\u003c/em\u003e in the upper-right corner. You will be presented with a web page.\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The AT\u0026amp;T Office@Hand app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the AT\u0026amp;T Office@Hand app icon. The AT\u0026amp;T Office@Hand login screen opens.\u003c/li\u003e\n\u003cli\u003eEnter your AT\u0026amp;T Office@Hand Account and your AT\u0026amp;T Office@Hand password.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nThe AT\u0026T Office@Hand Cloud Application for Zendesk provides seamless integration between Zendesk and your AT\u0026T Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.\n\nAT\u0026T Office@Hand provides a complete host of features to address your business needs\n\n#### Complete cloud-based app\n* Use your browser on any platform (Windows®, Mac®); no software installation is needed.\n* Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the AT\u0026T Office@Hand phone system all directly from your account within Zendesk.\n\n#### Increased call efficiency\n\n* With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\n* Save time by eliminating misdials.\n* Search between Zendesk or AT\u0026T Office@Hand contacts within the embedded dialer for easy contact outreach\n\n#### Enhanced customer interaction\n* Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\n* Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access\n* Tickets are created automatically when a call arrives.\n\n#### Privacy \u0026 Data Usage\nAT\u0026T Office@Hand is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\n\n##### Data Access Scope\nThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\n\n##### Ticket \u0026 User Data Processing\nThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\n\n##### Purpose Limitation\nZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\n\n##### Data Storage \u0026 SecurityAT\u0026T Office@Hand processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with AT\u0026T Office@Hand’s global compliance framework.","raw_installation_instructions":"## Getting Started\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n2. Under Apps, select Marketplace, then find the AT\u0026T Office@Hand app and click the tile.\n3. On the AT\u0026T Office@Hand app page, click *Install* in the upper-right corner. You will be presented with a web page.\n4. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \n5. Click Continue. The app installs to your Zendesk account.\n6. Refresh your Zendesk login session. The AT\u0026T Office@Hand app icon shows at the top right hand corner.\n7. Click the AT\u0026T Office@Hand app icon. The AT\u0026T Office@Hand login screen opens.\n8. Enter your AT\u0026T Office@Hand Account and your AT\u0026T Office@Hand password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://60203.apps.zdusercontent.com/60203/assets/1773379098-0e38150e0d658e57961a4a92cc5b91b6/logo-small.png","large_icon":"https://60203.apps.zdusercontent.com/60203/assets/1773379098-0e38150e0d658e57961a4a92cc5b91b6/logo.png","screenshots":["https://60203.apps.zdusercontent.com/60203/assets/1773379098-0e38150e0d658e57961a4a92cc5b91b6/screenshot-0.png","https://60203.apps.zdusercontent.com/60203/assets/1773379098-0e38150e0d658e57961a4a92cc5b91b6/screenshot-1.png","https://60203.apps.zdusercontent.com/60203/assets/1773379098-0e38150e0d658e57961a4a92cc5b91b6/screenshot-2.png"],"installation_count":14},{"id":60399,"name":"Lionbridge Smart Connect","state":"published","version":"24.06.20.0","framework_version":"2.0","parameters":[{"id":194477,"app_id":60399,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-05-19T22:50:38Z","updated_at":"2015-05-19T22:50:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":194476,"app_id":60399,"name":"profileKey","kind":"text","required":true,"position":1,"created_at":"2015-05-19T22:50:38Z","updated_at":"2019-03-06T20:31:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2964301,"app_id":60399,"name":"LionbridgeSmartConnectUrl","kind":"text","required":true,"position":2,"created_at":"2024-06-21T16:24:02Z","updated_at":"2024-06-21T16:24:02Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":362,"entity_id":60399,"app_id":60399,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:37.000Z","updated_at":"2019-05-15T05:38:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":3,"count":{"1":2,"4":1,"5":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-05-19T22:50:38Z","updated_at":"2026-01-05T06:26:38Z","terms_conditions_url":null,"app_organization":{"id":687,"name":"Lionbridge","email":"GEOFLUENT.SUPPORT@lionbridge.com","website":"www.lionbridge.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,9],"date_published":"2015-05-19T22:50:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.lionbridge.com/language-cloud/"},"location_names":["ticket_sidebar","new_ticket_sidebar","modal"],"last_update_time":"2024-06-21T16:24:01Z","owner_id":269519,"author_name":"Lionbridge","author_email":"geofluent.support@lionbridge.com","author_url":"https://www.lionbridge.com/smart-mt/","short_description":"Communicate in 100+ languages using your existing ticking application.","long_description":"\u003cp\u003eMultilingual support doesn\u0026#39;t have to be hard. Lionbridge Smart Connect provides contact centers, service desks, IT helpdesks and other organizations with an alternative to hiring bilingual staff: Technology.  Lionbridge Smart Connect is a real-time translation solution that plugs into Zendesk, allowing Zendesk customers to easily add multilingual capabilities to their existing application. This allows staff to communicate with any customer, regardless of the language either speaks, accelerating issue resolution, increasing satisfaction, and enabling continuous global coverage with lower overhead costs.  Lionbridge Smart Connect can help provide coverage for languages you don\u0026#39;t support today, for after-hours support for languages you don\u0026#39;t staff 24x7, and/or for SLA management – at a fraction of the cost of hiring bilingual staff.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button.\u003c/p\u003e\n","raw_long_description":"Multilingual support doesn't have to be hard. Lionbridge Smart Connect provides contact centers, service desks, IT helpdesks and other organizations with an alternative to hiring bilingual staff: Technology.  Lionbridge Smart Connect is a real-time translation solution that plugs into Zendesk, allowing Zendesk customers to easily add multilingual capabilities to their existing application. This allows staff to communicate with any customer, regardless of the language either speaks, accelerating issue resolution, increasing satisfaction, and enabling continuous global coverage with lower overhead costs.  Lionbridge Smart Connect can help provide coverage for languages you don't support today, for after-hours support for languages you don't staff 24x7, and/or for SLA management – at a fraction of the cost of hiring bilingual staff.","raw_installation_instructions":"Simply click the install button.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://60399.apps.zdusercontent.com/60399/assets/1718873521-6f1b48dab82cfb9b9dc2bded9fefde92/logo-small.png","large_icon":"https://60399.apps.zdusercontent.com/60399/assets/1718873521-6f1b48dab82cfb9b9dc2bded9fefde92/logo.png","screenshots":["https://60399.apps.zdusercontent.com/60399/assets/1718873521-6f1b48dab82cfb9b9dc2bded9fefde92/screenshot-0.png","https://60399.apps.zdusercontent.com/60399/assets/1718873521-6f1b48dab82cfb9b9dc2bded9fefde92/screenshot-1.png","https://60399.apps.zdusercontent.com/60399/assets/1718873521-6f1b48dab82cfb9b9dc2bded9fefde92/screenshot-2.png"],"installation_count":21},{"id":61957,"name":"comdesign-CTIV2","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":200099,"app_id":61957,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-06-08T22:16:17Z","updated_at":"2015-06-08T22:16:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":363,"entity_id":61957,"app_id":61957,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:38.000Z","updated_at":"2019-05-15T05:38:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-06-08T22:16:16Z","updated_at":"2025-04-04T00:02:49Z","terms_conditions_url":null,"app_organization":{"id":608,"name":"Comdesign","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[1,7,3,5],"date_published":"2023-01-06T16:41:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://comdesign.co.jp/contact/"},"location_names":["top_bar","background","ticket_sidebar","user_sidebar"],"last_update_time":"2019-11-19T19:17:42Z","owner_id":269519,"author_name":"Comdesign","author_email":"ngcp@comdesign.co.jp","author_url":"https://www.comdesign.co.jp","short_description":"CT-e1であなたのZenDeskをパワーアップ！","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e    \u003c/p\u003e\n\n\u003cp\u003e□CT-e1について\u003c/p\u003e\n\n\u003cp\u003eCT-e1はフルスペックCTI機能をクラウド環境で提供します。\u003cbr\u003e\nCT-e1は、日本で最も選ばれるクラウドCTIソリューションの１つです。\u003cbr\u003e\nCT-e1はZendeskにCTI機能をアドオンします。CTI機能のアドオンによりZenDeskの顧客応対性能を向上します。\u003c/p\u003e\n\n\u003cp\u003e□ 簡単導入　\u003cbr\u003e\n小さな初期投資でコンタクトセンターを開設することができます。\u003cbr\u003e\nCT-e1は既設の電話施設をそのままにCTI機能をクラウドで提供します。\u003c/p\u003e\n\n\u003cp\u003e□ お客様メリット\u003cbr\u003e\nCT-e1は高いコストパフォーマンスでより永続的に良好な投資対効果を提供します。\u003cbr\u003e\nCT-e1はサービスオリエンテッドなビジネスモデルにより、お客さまの電話環境の効率化、高機能化に追加投資なしに貢献します。\u003c/p\u003e\n\n\u003cp\u003e■手順\u003cbr\u003e\nアプリを使用するためには、事前にコムデザイン社と契約を行いCTIテナントの構築を行った上で\u003cbr\u003e\n、ライセンスの付与を受ける必要があります。\u003c/p\u003e\n\n\u003cp\u003e　≪コムデザイン問い合わせ≫\u003cbr\u003e\n\u003ca href=\"https://comdesign.co.jp/contact/\"\u003ehttps://comdesign.co.jp/contact/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e■手順\u003c/p\u003e\n\n\u003cp\u003eアプリを使用するためには、事前にコムデザイン社と契約を行いCTIテナントの構築を行った上で \u003cbr\u003e\n、ライセンスの付与を受ける必要があります。\u003c/p\u003e\n\n\u003cp\u003e　≪コムデザイン問い合わせ≫ \u003cbr\u003e\n\u003ca href=\"https://www.comdesign.co.jp/form/\"\u003ehttps://www.comdesign.co.jp/form/\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with \"Talk - Partner Edition\" seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**    \n\n□CT-e1について\n\nCT-e1はフルスペックCTI機能をクラウド環境で提供します。\nCT-e1は、日本で最も選ばれるクラウドCTIソリューションの１つです。\nCT-e1はZendeskにCTI機能をアドオンします。CTI機能のアドオンによりZenDeskの顧客応対性能を向上します。\n\n□ 簡単導入　\n小さな初期投資でコンタクトセンターを開設することができます。\nCT-e1は既設の電話施設をそのままにCTI機能をクラウドで提供します。\n\n□ お客様メリット\nCT-e1は高いコストパフォーマンスでより永続的に良好な投資対効果を提供します。\nCT-e1はサービスオリエンテッドなビジネスモデルにより、お客さまの電話環境の効率化、高機能化に追加投資なしに貢献します。\n\n■手順\nアプリを使用するためには、事前にコムデザイン社と契約を行いCTIテナントの構築を行った上で\n、ライセンスの付与を受ける必要があります。\n\n　≪コムデザイン問い合わせ≫\n[https://comdesign.co.jp/contact/](https://comdesign.co.jp/contact/)","raw_installation_instructions":"■手順\n\nアプリを使用するためには、事前にコムデザイン社と契約を行いCTIテナントの構築を行った上で \n、ライセンスの付与を受ける必要があります。\n\n　≪コムデザイン問い合わせ≫ \n[https://www.comdesign.co.jp/form/](https://www.comdesign.co.jp/form/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://61957.apps.zdusercontent.com/61957/assets/1574040063-06a37a42b74174b10305a3faf63284ee/logo-small.png","large_icon":"https://61957.apps.zdusercontent.com/61957/assets/1574040063-06a37a42b74174b10305a3faf63284ee/logo.png","screenshots":["https://61957.apps.zdusercontent.com/61957/assets/1574040063-06a37a42b74174b10305a3faf63284ee/screenshot-0.png","https://61957.apps.zdusercontent.com/61957/assets/1574040063-06a37a42b74174b10305a3faf63284ee/screenshot-1.png","https://61957.apps.zdusercontent.com/61957/assets/1574040063-06a37a42b74174b10305a3faf63284ee/screenshot-2.png"],"installation_count":0},{"id":61964,"name":"PasteAway for Support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":200217,"app_id":61964,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-06-08T23:53:10Z","updated_at":"2015-06-08T23:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":365,"entity_id":61964,"app_id":61964,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:40.000Z","updated_at":"2019-05-15T05:38:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":117,"average":3,"count":{"5":41,"1":42,"2":13,"4":11,"3":10}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-06-08T23:53:09Z","updated_at":"2026-03-11T21:45:52Z","terms_conditions_url":null,"app_organization":{"id":691,"name":"TestLapp BV","email":"support@pasteaway.com","website":"http://www.pasteaway.com/","country_code":"NL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2015-06-08T23:53:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.pasteaway.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-11T21:45:48Z","owner_id":269519,"author_name":"PasteAway","author_email":"support@pasteaway.com","author_url":"https://www.pasteaway.com","short_description":"Canned response templates for your help desk team","long_description":"\u003cp\u003ePasteAway is a cloud-based clipboard tool for managing canned responses and other clips. It comes with Windows and Mac clients for pasting clips into any text box in any application.\u003c/p\u003e\n\n\u003cp\u003eWith this PasteAway app for Zendesk you can easily find response templates in your team\u0026#39;s PasteAway cloud and add them to your ticket answers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage canned responses with the PasteAway web-application\u003c/li\u003e\n\u003cli\u003eShare responses with your team, group them into project.\u003c/li\u003e\n\u003cli\u003eThen use this app to easily find the right answers and \u0026#39;paste\u0026#39; into tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.pasteaway.com/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use the PasteAway app for Zendesk, you need to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHave a PasteAway account. Signup for a free trial account \u003ca href=\"https://admin.pasteaway.com/getstarted\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eCreate a couple of clips / response templates\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThen:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the PasteAway app in Zendesk. It will appear in your side bar on the right of ticket tabs.\u003c/li\u003e\n\u003cli\u003eLogin to the app with your PasteAway email and password.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReady to go!\u003cbr\u003e\nNow just use the search box to find a clip, then hit enter to paste!\u003c/p\u003e\n","raw_long_description":"PasteAway is a cloud-based clipboard tool for managing canned responses and other clips. It comes with Windows and Mac clients for pasting clips into any text box in any application.\n\nWith this PasteAway app for Zendesk you can easily find response templates in your team's PasteAway cloud and add them to your ticket answers.\n\n- Manage canned responses with the PasteAway web-application\n- Share responses with your team, group them into project.\n- Then use this app to easily find the right answers and 'paste' into tickets.\n\n[Privacy policy](https://www.pasteaway.com/privacy)","raw_installation_instructions":"To use the PasteAway app for Zendesk, you need to:\n\n- Have a PasteAway account. Signup for a free trial account [here](https://admin.pasteaway.com/getstarted).\n- Create a couple of clips / response templates\n\nThen:\n\n- Install the PasteAway app in Zendesk. It will appear in your side bar on the right of ticket tabs.\n- Login to the app with your PasteAway email and password.  \n\nReady to go!\nNow just use the search box to find a clip, then hit enter to 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the Zendesk interface\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTrack agent performance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBarge-in and Advanced analytics\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImprove Agent Efficiency\u003c/h3\u003e\n\n\u003cp\u003eCloudagent unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. Cloudagent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.\u003c/p\u003e\n\n\u003ch3\u003eGet Insights\u003c/h3\u003e\n\n\u003cp\u003eInteraction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 300 reports across all dimensions of a contact center.\u003c/p\u003e\n\n\u003cp\u003eIt can help you answer questions like\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWho is the most efficient agent?\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhat is the average call handling time for support skill?\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhat is the peak hour for my call center?\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReduce Call Handling Time\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustomers contact your contact center to get answers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCloudagent, with Cloud IVR you can design complex IVRs integrated with your back-ends to answer caller queries before they reach your agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents have access to contextual information about the caller including previous contact history.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eQuality Monitoring\u003c/h3\u003e\n\n\u003cp\u003eCloudagent integrated voice logger allows supervisor to judge agent performance in context of the contact i.e. campaign, skill etc. Cloudagent allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most.\u003c/p\u003e\n\n\u003ch3\u003eOpen API\u003c/h3\u003e\n\n\u003cp\u003eIntegrate easily with Zendesk. Greet callers with status of their ticket.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and uses the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUser Information\u003c/strong\u003e: Agent name, email, and ID for authentication and call association\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket Data\u003c/strong\u003e: Ticket IDs, subjects, and customer information for screen pop and ticket creation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCall Data\u003c/strong\u003e: Call logs, recordings metadata, and disposition codes are stored in CloudAgent servers for reporting and quality monitoring\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData is processed to enable CTI functionality and is retained according to your CloudAgent subscription terms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.ozonetel.com/privacy-policy/\"\u003eView our Privacy Policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGo to \u003ca href=\"https://www.zendesk.com/apps/#telephony-sms\"\u003eZendesk Marketplace for telephony apps\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eSearch for \u0026quot;Cloudagent\u0026quot;\u003c/li\u003e\n\u003cli\u003eClick on the tile and then \u0026quot;Install\u0026quot;\u003c/li\u003e\n\u003cli\u003eDone.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n### Cloudagent Cloud Contact Center\n\n#### Inbound | Outbound | Blended call center in a browser\n\nProvide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the Zendesk interface.\n\n### Start your contact center in 5 minutes.\n\n### Advantages\n\n- Zero installation, all contact center applications delivered out of browser\n\n- Improve support with Screenpop and Click to Call\n\n- Automatically tag calls to tickets\n\n- Use advanced call center features like call transfer, hold, conference right from the Zendesk interface\n\n- Track agent performance\n\n- Barge-in and Advanced analytics\n\n### Improve Agent Efficiency\n\nCloudagent unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. Cloudagent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.\n\n\n\n### Get Insights\n\nInteraction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 300 reports across all dimensions of a contact center.\n\nIt can help you answer questions like\n\n- Who is the most efficient agent?\n\n- What is the average call handling time for support skill?\n\n- What is the peak hour for my call center?\n\n### Reduce Call Handling Time\n\n- Customers contact your contact center to get answers.\n\n- Cloudagent, with Cloud IVR you can design complex IVRs integrated with your back-ends to answer caller queries before they reach your agents.\n\n- Agents have access to contextual information about the caller including previous contact history.\n\n### Quality Monitoring\n\nCloudagent integrated voice logger allows supervisor to judge agent performance in context of the contact i.e. campaign, skill etc. Cloudagent allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most.\n\n### Open API\n\nIntegrate easily with Zendesk. 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Manage encrypted attachments effortlessly with seamless integration across both the Agent Workspace and Zendesk Messenger, including automated secure data collection initiated by AI agents.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnd-to-End Encryption:\u003c/strong\u003e All files and messages are encrypted before upload and decrypted only by authorized recipients. Sensitive data never touches Zendesk servers, meaning neither Zendesk, SendSafely, or anyone else has access.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Security Settings:\u003c/strong\u003e Configure authentication, access controls, and automated data expiration and deletion to match your organization\u0026#39;s policies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLarge File Support:\u003c/strong\u003e Send and receive files up to 10GB, far exceeding Zendesk\u0026#39;s standard limits.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecure Customer Uploads\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLet customers submit sensitive files via the Zendesk Support Portal using the SendSafely Portal Widget, with full encryption and no size caps.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.sendsafely.com/zendesk-app-listing/1-HCUpload.gif\" alt=\"Help Center Upload\" title=\"Help Center Upload\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless Agent Experience\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eManage sending and receiving encrypted files directly from the Zendesk Agent Workspace sidebar—no switching between tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.sendsafely.com/zendesk-app-listing/2-AgentInbound.gif\" alt=\"Agent Inbound\" title=\"Agent Inbound\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated Secure File Collection with AI Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAllow AI agents to request and collect encrypted files through Zendesk Messenger without human interaction, streamlining workflows without compromising security.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.sendsafely.com/zendesk-app-listing/3-Messenger.gif\" alt=\"Messenger\" title=\"Messenger\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFlexible Integration Options\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse the SendSafely Dropzone to collect files securely even outside the Zendesk Support Portal.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.sendsafely.com/zendesk-app-listing/5-IntegrationOptions.png\" alt=\"Integration Options\" title=\"Integration Options\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003ch2\u003eIdeal For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Facing Teams:\u003c/strong\u003e Securely handle sensitive information such as PII, credentials, or legal documents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIT and Compliance Departments:\u003c/strong\u003e Ensure adherence to HIPAA, GDPR, CCPA, and internal data protection policies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrganizations in Regulated Industries:\u003c/strong\u003e A trusted solution for businesses in Healthcare, Fintech, Gaming, and Education.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003cp\u003eThe SendSafely Zendesk integration requires an active SendSafely subscription. New users can start with a \u003cstrong\u003efree 30-day trial\u003c/strong\u003e at \u003ca href=\"https://www.sendsafely.com\"\u003ehttps://www.sendsafely.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eResources\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Integration Overview: \u003ca href=\"https://www.sendsafely.com/customer-service-integrations/zendesk/\"\u003ehttps://www.sendsafely.com/customer-service-integrations/zendesk/\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eContact Sales: \u003ca href=\"mailto:sales@sendsafely.com\"\u003esales@sendsafely.com\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eOur Zendesk integration requires both a SendSafely and a Zendesk account. To test out the integration in your Zendesk environment, you can sign up for a free 2 week Pro trial account after installing the app. Please note that a SendSafely Business or Enterprise subscription will be required after the trial period ends if you wish to keep using the integration.\u003c/li\u003e\n\u003cli\u003eLog in to your Zendesk account and install the SendSafely App from the Marketplace. Sign up for a free Pro Trial account to get two weeks of free testing.\u003c/li\u003e\n\u003cli\u003eWe recommend using the \u0026quot;Sign in with Google\u0026quot; option if your organization uses G-Suite, however this is not mandatory.\u003c/li\u003e\n\u003cli\u003eWhenever you are viewing a Zendesk ticket, you can access SendSafely from the Apps pane on the right side of the screen. The first time you access the app, you will be prompted to log in.\u003c/li\u003e\n\u003cli\u003eTo send the user a file using SendSafely, press the orange \u0026quot;Attach Files with SendSafely\u0026quot; button. A download link will be automatically inserted into the ticket reply so that your user can access the file.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can also allow customers to send large files from the Help Center using the SendSafely Upload Widget with Zendesk Integration. Instructions on how to install this integration can be found on the \u003ca href=\"https://sendsafely.github.io/zendesk/default.htm\"\u003eSendSafely Developer Website\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Secure Data Exchange Made Simple\n\nSendSafely allows your support team, and AI agents to securely send, receive, and store sensitive files and messages within Zendesk using end-to-end encryption, ensuring compliance and enhancing customer trust. Manage encrypted attachments effortlessly with seamless integration across both the Agent Workspace and Zendesk Messenger, including automated secure data collection initiated by AI agents.\n\n* **End-to-End Encryption:** All files and messages are encrypted before upload and decrypted only by authorized recipients. Sensitive data never touches Zendesk servers, meaning neither Zendesk, SendSafely, or anyone else has access.\n* **Customizable Security Settings:** Configure authentication, access controls, and automated data expiration and deletion to match your organization's policies.\n* **Large File Support:** Send and receive files up to 10GB, far exceeding Zendesk's standard limits.\n\n## Key Features\n\n**Secure Customer Uploads**\n\nLet customers submit sensitive files via the Zendesk Support Portal using the SendSafely Portal Widget, with full encryption and no size caps.\n\n![Help Center Upload](https://files.sendsafely.com/zendesk-app-listing/1-HCUpload.gif \"Help Center Upload\")\n\n\u0026nbsp;\n\n**Seamless Agent Experience**\n\nManage sending and receiving encrypted files directly from the Zendesk Agent Workspace sidebar—no switching between tools.\n\n![Agent Inbound](https://files.sendsafely.com/zendesk-app-listing/2-AgentInbound.gif \"Agent Inbound\")\n\n\u0026nbsp;\n\n**Automated Secure File Collection with AI Integration**\n\nAllow AI agents to request and collect encrypted files through Zendesk Messenger without human interaction, streamlining workflows without compromising security.\n\n![Messenger](https://files.sendsafely.com/zendesk-app-listing/3-Messenger.gif \"Messenger\")\n\n\u0026nbsp;\n\n**Flexible Integration Options**\n\nUse the SendSafely Dropzone to collect files securely even outside the Zendesk Support Portal.\n\n![Integration Options](https://files.sendsafely.com/zendesk-app-listing/5-IntegrationOptions.png \"Integration Options\")\n\n\u0026nbsp;\n\n## Ideal For\n\n* **Customer Facing Teams:** Securely handle sensitive information such as PII, credentials, or legal documents.\n* **IT and Compliance Departments:** Ensure adherence to HIPAA, GDPR, CCPA, and internal data protection policies.\n* **Organizations in Regulated Industries:** A trusted solution for businesses in Healthcare, Fintech, Gaming, and Education.\n\n## Getting Started\n\nThe SendSafely Zendesk integration requires an active SendSafely subscription. New users can start with a **free 30-day trial** at [https://www.sendsafely.com](https://www.sendsafely.com).\n\n### Resources\n\n* Zendesk Integration Overview: [https://www.sendsafely.com/customer-service-integrations/zendesk/](https://www.sendsafely.com/customer-service-integrations/zendesk/)\n* Contact Sales: [sales@sendsafely.com](mailto:sales@sendsafely.com)","raw_installation_instructions":"- Our Zendesk integration requires both a SendSafely and a Zendesk account. To test out the integration in your Zendesk environment, you can sign up for a free 2 week Pro trial account after installing the app. Please note that a SendSafely Business or Enterprise subscription will be required after the trial period ends if you wish to keep using the integration.\n- Log in to your Zendesk account and install the SendSafely App from the Marketplace. Sign up for a free Pro Trial account to get two weeks of free testing.\n- We recommend using the \"Sign in with Google\" option if your organization uses G-Suite, however this is not mandatory.\n- Whenever you are viewing a Zendesk ticket, you can access SendSafely from the Apps pane on the right side of the screen. The first time you access the app, you will be prompted to log in.\n- To send the user a file using SendSafely, press the orange \"Attach Files with SendSafely\" button. A download link will be automatically inserted into the ticket reply so that your user can access the file.\n\nYou can also allow customers to send large files from the Help Center using the SendSafely Upload Widget with Zendesk Integration. Instructions on how to install this integration can be found on the [SendSafely Developer Website](https://sendsafely.github.io/zendesk/default.htm).","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://64302.apps.zdusercontent.com/64302/assets/1784754269-8b3c4bc99f91592ecd7c19c09d23f591/logo-small.png","large_icon":"https://64302.apps.zdusercontent.com/64302/assets/1784754269-8b3c4bc99f91592ecd7c19c09d23f591/logo.png","screenshots":["https://64302.apps.zdusercontent.com/64302/assets/1784754269-8b3c4bc99f91592ecd7c19c09d23f591/screenshot-0.png","https://64302.apps.zdusercontent.com/64302/assets/1784754269-8b3c4bc99f91592ecd7c19c09d23f591/screenshot-1.png","https://64302.apps.zdusercontent.com/64302/assets/1784754269-8b3c4bc99f91592ecd7c19c09d23f591/screenshot-2.png"],"installation_count":414},{"id":65259,"name":"Ticket Analytics","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":214728,"app_id":65259,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-07-21T00:37:46Z","updated_at":"2015-07-21T00:37:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2434616,"app_id":65259,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2023-03-13T21:39:23Z","updated_at":"2023-03-13T21:39:23Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2434617,"app_id":65259,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-13T21:39:23Z","updated_at":"2023-03-13T21:39:23Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2434618,"app_id":65259,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-13T21:39:23Z","updated_at":"2023-03-13T21:39:23Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2434619,"app_id":65259,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-13T21:39:23Z","updated_at":"2023-03-13T21:39:23Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":378,"entity_id":65259,"app_id":65259,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:56.000Z","updated_at":"2019-05-15T05:38:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":749,"average":4,"count":{"5":334,"1":103,"3":113,"2":81,"4":118}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-07-21T00:37:46Z","updated_at":"2025-04-04T00:02:49Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-ticket-analytics-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[7,2,3],"date_published":"2015-07-21T00:37:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2024-02-09T15:36:09Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-ticket-analytics-hc-link","short_description":"Display ticket metrics to agents","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-image\" alt=\"Watch the Ticket Analytics app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket.  \u003c/p\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Ticket Analytics Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen any ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with these stats at hand\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of stats on a ticket\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRelative date when a ticket was created\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRelative date when a ticket was last updated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHow many comments a ticket has\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in a single ticket\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time insight on a ticket.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-ticket-analytics-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-image)](https://apps.sparkly.dev/marketplace-app-ticket-analytics-banner-link)  \n[![Watch the Ticket Analytics app video](https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-image)](https://apps.sparkly.dev/marketplace-app-ticket-analytics-video-link)  \n  \nGive agents real-time insight on a ticket.  \n  \n## Overview of stats on a ticket  \n  \n**You'll be able to see these stats:**  \n  \n- Relative date when a ticket was created  \n- Relative date when a ticket was last updated  \n- How many comments a ticket has  \n  \n## Ideal for organizations that need more insight in a single ticket  \n  \nGive agents real-time insight on a ticket.  \n  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-image)](https://apps.sparkly.dev/marketplace-app-ticket-analytics-footer-link)  \n","raw_installation_instructions":"## Zendesk Ticket Analytics Instructions  \n  \n1. Install the app  \n2. Open any ticket  \n3. Enjoy making better decisions with these stats at hand  \n  \n## Overview of stats on a ticket  \n  \n**You'll be able to see these stats:**  \n  \n- Relative date when a ticket was created  \n- Relative date when a ticket was last updated  \n- How many comments a ticket has  \n  \n## Ideal for organizations that need more insight in a single ticket  \n  \nGive agents real-time insight on a ticket.  \n  \nSparkly, Amsterdam, the Netherlands.  \n  \n## Have any questions or ideas?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-ticket-analytics-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/logo-small.png","large_icon":"https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/logo.png","screenshots":["https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-0.png","https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-1.png","https://65259.apps.zdusercontent.com/65259/assets/1707472766-1c09dcb8a02dabca3659fb16f88b0ece/screenshot-2.png"],"installation_count":927},{"id":65348,"name":"Celigo NetSuite Connector","state":"published","version":"1.6","framework_version":"2.0","parameters":[{"id":215062,"app_id":65348,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-07-21T21:01:40Z","updated_at":"2015-07-21T21:01:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":215061,"app_id":65348,"name":"znc_preferences","kind":"hidden","required":false,"position":1,"created_at":"2015-07-21T21:01:40Z","updated_at":"2015-08-04T22:40:43Z","default_value":"znc_unbilled_orders,znc_account_balance,znc_account_overdue_balance,znc_credit_limit,znc_currency,znc_credit_hold,znc_days_overdue","secure":false,"scopes":null,"options":null},{"id":891798,"app_id":65348,"name":"bearer_token","kind":"text","required":false,"position":2,"created_at":"2020-05-04T21:41:42Z","updated_at":"2020-05-04T21:41:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":891799,"app_id":65348,"name":"webhookexportid","kind":"text","required":false,"position":3,"created_at":"2020-05-04T21:41:42Z","updated_at":"2020-05-04T21:41:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":891800,"app_id":65348,"name":"enablerma","kind":"checkbox","required":false,"position":4,"created_at":"2020-05-04T21:41:42Z","updated_at":"2020-05-04T21:41:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":891801,"app_id":65348,"name":"customfields","kind":"text","required":false,"position":5,"created_at":"2020-05-04T21:41:42Z","updated_at":"2020-05-04T21:41:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":380,"entity_id":65348,"app_id":65348,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:38:58.000Z","updated_at":"2019-05-15T05:38:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":24,"average":4,"count":{"5":11,"4":4,"2":5,"3":3,"1":1}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-07-21T21:01:40Z","updated_at":"2026-09-17T20:07:40Z","terms_conditions_url":null,"app_organization":{"id":678,"name":"Celigo","email":"support@celigo.com","website":"https://www.celigo.com/integrations/zendesk-sell/?zendesk-marketplace-zendesk-sell-inquiry","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,6,5],"date_published":"2015-07-21T21:01:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.celigo.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar","organization_sidebar","user_sidebar"],"last_update_time":"2026-09-17T20:07:37Z","owner_id":269519,"author_name":"Celigo","author_email":"info@celigo.com","author_url":"https://www.celigo.com/","short_description":"Sync orders, tickets, customers, and financials between Zendesk and NetSuite","long_description":"\u003cp\u003eCeligo is the leading Integration Platform as a Service (iPaaS), connecting apps, syncing data, and automating processes for thousands of businesses worldwide.\u003c/p\u003e\n\n\u003cp\u003eCeligo\u0026#39;s Zendesk-NetSuite integration app has prebuilt workflows that sync customers, contacts, tickets, financials, orders, and returns across both systems automatically, giving support reps instant visibility into back-office NetSuite data right from Zendesk. Celigo syncs NetSuite customers, contacts, and employees with Zendesk organizations, users, and agents; keeps tickets and support cases in sync so customers never have to repeat themselves; brings sales orders and financials into Zendesk for instant context; and lets reps create and sync return authorizations from either system. That means quicker resolution, fewer repeated questions, faster returns processing, and better experiences for customers.\u003c/p\u003e\n\n\u003cp\u003eBuilt on the Celigo platform, it reliably scales with any volume and includes intuitive monitoring, error management, data mapping, real-time alerts and security protocols such as SOC 2 Type 2 and GDPR/CCPA. It can be used by IT and business users alike, all from a single platform that can keep pace with your process changes and growth.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn NetSuite, install the \u0026quot;Celigo Zendesk Connector\u0026quot; bundle (Bundle ID 80381) via Customization \u0026gt; SuiteBundler \u0026gt; Search \u0026amp; Install Bundles.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn integrator.io, go to Integration Marketplace \u0026gt; Zendesk Support \u0026gt; Zendesk Support - NetSuite integration app and click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the integration app tile, click Setup and complete the guided install — configure your NetSuite connection, then your Zendesk connection (enable Password Access in Zendesk under Admin \u0026gt; Channels \u0026gt; API \u0026gt; Settings).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the NetSuite Connector app on the Zendesk side from Admin \u0026gt; Apps \u0026gt; Marketplace, then enable the sync flows you need.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed, step-by-step instructions and settings, see the \u003ca href=\"https://docs.celigo.com/hc/en-us/articles/228297887-Install-and-configure-the-Zendesk-Support-NetSuite-integration-app\"\u003eCeligo Help Center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Celigo is the leading Integration Platform as a Service (iPaaS), connecting apps, syncing data, and automating processes for thousands of businesses worldwide.\n\nCeligo's Zendesk-NetSuite integration app has prebuilt workflows that sync customers, contacts, tickets, financials, orders, and returns across both systems automatically, giving support reps instant visibility into back-office NetSuite data right from Zendesk. Celigo syncs NetSuite customers, contacts, and employees with Zendesk organizations, users, and agents; keeps tickets and support cases in sync so customers never have to repeat themselves; brings sales orders and financials into Zendesk for instant context; and lets reps create and sync return authorizations from either system. That means quicker resolution, fewer repeated questions, faster returns processing, and better experiences for customers.\n\nBuilt on the Celigo platform, it reliably scales with any volume and includes intuitive monitoring, error management, data mapping, real-time alerts and security protocols such as SOC 2 Type 2 and GDPR/CCPA. It can be used by IT and business users alike, all from a single platform that can keep pace with your process changes and growth.","raw_installation_instructions":"### Install the app\n\n1. In NetSuite, install the \"Celigo Zendesk Connector\" bundle (Bundle ID 80381) via Customization \u003e SuiteBundler \u003e Search \u0026 Install Bundles.\n\n2. In integrator.io, go to Integration Marketplace \u003e Zendesk Support \u003e Zendesk Support - NetSuite integration app and click Install.\n\n3. On the integration app tile, click Setup and complete the guided install — configure your NetSuite connection, then your Zendesk connection (enable Password Access in Zendesk under Admin \u003e Channels \u003e API \u003e Settings).\n\n4. Install the NetSuite Connector app on the Zendesk side from Admin \u003e Apps \u003e Marketplace, then enable the sync flows you need.\n\nFor detailed, step-by-step instructions and settings, see the [Celigo Help Center](https://docs.celigo.com/hc/en-us/articles/228297887-Install-and-configure-the-Zendesk-Support-NetSuite-integration-app).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://65348.apps.zdusercontent.com/65348/assets/1789015436-5e4aec583b6faa93bb82459e6863c50a/logo-small.png","large_icon":"https://65348.apps.zdusercontent.com/65348/assets/1789015436-5e4aec583b6faa93bb82459e6863c50a/logo.png","screenshots":["https://65348.apps.zdusercontent.com/65348/assets/1789015436-5e4aec583b6faa93bb82459e6863c50a/screenshot-0.png","https://65348.apps.zdusercontent.com/65348/assets/1789015436-5e4aec583b6faa93bb82459e6863c50a/screenshot-1.png","https://65348.apps.zdusercontent.com/65348/assets/1789015436-5e4aec583b6faa93bb82459e6863c50a/screenshot-2.png"],"installation_count":91},{"id":65522,"name":"Aircall for Support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":215599,"app_id":65522,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-07-22T23:41:23Z","updated_at":"2015-07-22T23:41:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":381,"entity_id":65522,"app_id":65522,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:00.000Z","updated_at":"2019-05-15T05:39:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":40,"average":5,"count":{"3":2,"4":3,"5":35,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":"#317FE2","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-07-22T23:41:23Z","updated_at":"2026-09-30T04:18:38Z","terms_conditions_url":null,"app_organization":{"id":673,"name":"Aircall","email":"support@aircall.io","website":"https://aircall.io/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,7,5,3],"date_published":"2015-07-22T23:41:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aircall.io/pricing/"},"location_names":["top_bar","background","user_sidebar","ticket_sidebar"],"last_update_time":"2026-09-30T04:18:34Z","owner_id":269519,"author_name":"Aircall","author_email":"support@aircall.io","author_url":"https://aircall.io/call-center-software-integrations/zendesk/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration","short_description":"Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehere\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry Aircall for free for 7 days by signing up for a trial \u003ca href=\"https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003ehere\u003c/a\u003e!\u003c/strong\u003e After that, Aircall licenses start at $30/user/month, with minutes included. \u003cstrong\u003eMore than 500 Zendesk customers\u003c/strong\u003e trust Aircall to make every voice conversation count!\u003c/p\u003e\n\n\u003ch3\u003eWhy choose Aircall + Zendesk?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eOnly phone system that integrates with both Zendesk Support and Zendesk Sell:\u003c/strong\u003e have your sales and customer service teams collaborate like never before! Take a look at our Sell integration \u003ca href=\"https://www.zendesk.com/apps/sell/aircall-for-sell/\"\u003ehere\u003c/a\u003e!\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eEnterprise Quality \u0026amp; Reliability:\u003c/strong\u003e advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003e100+ integrations:\u003c/strong\u003e integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our \u003ca href=\"https://aircall.io/call-center-software-integrations/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003emarketplace\u003c/a\u003e!\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAdvanced telephony:\u003c/strong\u003e drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. \u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003ePricing:\u003c/strong\u003e flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. \u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAvailable on desktop and mobile:\u003c/strong\u003e variety of desktop, web and mobile apps available to take calls wherever you are.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://aircall.wistia.com/medias/hde5mneaik\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://i.imgur.com/eKFqCeD.png\" alt=\"Zendesk Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eView caller details at a glance\u003c/h3\u003e\n\n\u003cp\u003eOn incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. \u003c/p\u003e\n\n\u003ch3\u003eGet rid of the busy work\u003c/h3\u003e\n\n\u003cp\u003eWhen a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.\u003c/p\u003e\n\n\u003cp\u003eAll calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eLeverage advanced phone workflows\u003c/h3\u003e\n\n\u003cp\u003eWith automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff!\u003c/p\u003e\n\n\u003cp\u003eWith our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time.\u003c/p\u003e\n\n\u003ch3\u003eNever miss a beat of your performance\u003c/h3\u003e\n\n\u003cp\u003eMonitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience.\u003c/p\u003e\n\n\u003cp\u003eLeverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage.\u003cbr\u003e\nFirst, create your account for free (7-day trial with no credit card required) \u003ca href=\"https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003ehere\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eThen, go to the \u003ca href=\"https://dashboard-v2.aircall.io/integrations\"\u003eIntegrations section of the dashboard\u003c/a\u003e, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes!  \u003c/p\u003e\n\n\u003ch3\u003eAny question?\u003c/h3\u003e\n\n\u003cp\u003eRead our detailed guides on \u003ca href=\"https://help.aircall.io/en/articles/3819593-how-to-configure-your-zendesk-integration?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003eHow to setup the Zendesk integration\u003c/a\u003e and \u003ca href=\"https://help.aircall.io/en/articles/3819632-what-can-the-aircall-zendesk-integration-do?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003eWhat Can The Aircall-Zendesk Integration Do?\u003c/a\u003e or email us at \u003ca href=\"mailto:partners@aircall.io\"\u003epartners@aircall.io\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003cp\u003eFirst, create your account for free (7-day trial with no credit card required) \u003ca href=\"https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003ehere\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eThen, go to the \u003ca href=\"https://dashboard-v2.aircall.io/integrations\"\u003eIntegrations section of the dashboard\u003c/a\u003e, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes!  \u003c/p\u003e\n\n\u003ch3\u003eAny question?\u003c/h3\u003e\n\n\u003cp\u003eRead our detailed guides on \u003ca href=\"https://help.aircall.io/en/articles/3819593-how-to-configure-your-zendesk-integration?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003eHow to setup the Zendesk integration\u003c/a\u003e and \u003ca href=\"https://help.aircall.io/en/articles/3819632-what-can-the-aircall-zendesk-integration-do?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration\"\u003eWhat Can The Aircall-Zendesk Integration Do?\u003c/a\u003e or email us at \u003ca href=\"mailto:partners@aircall.io\"\u003epartners@aircall.io\u003c/a\u003e!\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more [here](https://www.zendesk.com/pricing).**\n\n**Try Aircall for free for 7 days by signing up for a trial [here](https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration)!** After that, Aircall licenses start at $30/user/month, with minutes included. **More than 500 Zendesk customers** trust Aircall to make every voice conversation count!\n\n### Why choose Aircall + Zendesk?\n\n*   **Only phone system that integrates with both Zendesk Support and Zendesk Sell:** have your sales and customer service teams collaborate like never before! Take a look at our Sell integration [here](https://www.zendesk.com/apps/sell/aircall-for-sell/)!\n*   **Enterprise Quality \u0026 Reliability:** advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide.\n*   **100+ integrations:** integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our [marketplace](https://aircall.io/call-center-software-integrations/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration)!\n*   **Advanced telephony:** drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. \n*   **Pricing:** flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. \n*   **Available on desktop and mobile:** variety of desktop, web and mobile apps available to take calls wherever you are.\n\n[\n![Zendesk Demo](https://i.imgur.com/eKFqCeD.png)](https://aircall.wistia.com/medias/hde5mneaik)\n\n### View caller details at a glance\n\nOn incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. \n\n### Get rid of the busy work\n\nWhen a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.\n\nAll calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk.\n\n### Leverage advanced phone workflows\n\nWith automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff!\n\nWith our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time.\n\n### Never miss a beat of your performance\n\nMonitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience.\n\nLeverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage.\nFirst, create your account for free (7-day trial with no credit card required) [here](https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration).  \n\nThen, go to the [Integrations section of the dashboard](https://dashboard-v2.aircall.io/integrations), select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes!  \n\n### Any question?  \n\nRead our detailed guides on [How to setup the Zendesk integration](https://help.aircall.io/en/articles/3819593-how-to-configure-your-zendesk-integration?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration) and [What Can The Aircall-Zendesk Integration Do?](https://help.aircall.io/en/articles/3819632-what-can-the-aircall-zendesk-integration-do?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration) or email us at [partners@aircall.io](mailto:partners@aircall.io)!","raw_installation_instructions":"### Getting started  \n\nFirst, create your account for free (7-day trial with no credit card required) [here](https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration).  \n\nThen, go to the [Integrations section of the dashboard](https://dashboard-v2.aircall.io/integrations), select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes!  \n\n### Any question?  \n\nRead our detailed guides on [How to setup the Zendesk integration](https://help.aircall.io/en/articles/3819593-how-to-configure-your-zendesk-integration?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration) and [What Can The Aircall-Zendesk Integration Do?](https://help.aircall.io/en/articles/3819632-what-can-the-aircall-zendesk-integration-do?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration) or email us at [partners@aircall.io](mailto:partners@aircall.io)!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://65522.apps.zdusercontent.com/65522/assets/1789990921-ee8893f667c0d863c4a4118758954b36/logo-small.png","large_icon":"https://65522.apps.zdusercontent.com/65522/assets/1789990921-ee8893f667c0d863c4a4118758954b36/logo.png","screenshots":["https://65522.apps.zdusercontent.com/65522/assets/1789990921-ee8893f667c0d863c4a4118758954b36/screenshot-0.png","https://65522.apps.zdusercontent.com/65522/assets/1789990921-ee8893f667c0d863c4a4118758954b36/screenshot-1.png","https://65522.apps.zdusercontent.com/65522/assets/1789990921-ee8893f667c0d863c4a4118758954b36/screenshot-2.png"],"installation_count":1174},{"id":65596,"name":"iorad","state":"published","version":"3.0.2","framework_version":"2.0","parameters":[{"id":215882,"app_id":65596,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-07-23T20:20:40Z","updated_at":"2015-07-23T20:20:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":257550,"app_id":65596,"name":"addToHelpCenterAsDraft","kind":"checkbox","required":false,"position":1,"created_at":"2015-12-03T21:54:24Z","updated_at":"2016-11-17T19:14:05Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":382,"entity_id":65596,"app_id":65596,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:01.000Z","updated_at":"2019-05-15T05:39:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":4,"count":{"3":2,"2":2,"4":1,"5":7,"1":0}},"single_install":false,"default_locale":"en","feature_color":"#FF2B6B","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-07-23T20:20:40Z","updated_at":"2025-04-04T00:02:49Z","terms_conditions_url":null,"app_organization":{"id":698,"name":"iorad","email":"zendesk@iorad.com","website":"www.iorad.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,3,4],"date_published":"2015-07-23T20:20:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.iorad.com/pricing"},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2018-12-06T21:50:09Z","owner_id":269519,"author_name":"Iorad","author_email":"zendesk@iorad.com","author_url":"https://www.iorad.com","short_description":"Make solution articles in minutes","long_description":"\u003cp\u003eInstantly create step-by-step solution articles for any app and publish it directly to your Zendesk Guide. No uploads. No screenshot editing. \u003ca href=\"https://www.iorad.com/connectIntegrations/direct/zendesk\"\u003eSee how it works\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eCreating solution articles is extremely painful and time consuming. A 20 step article takes 1-2 hours to make. Take a screenshot, edit it, upload to your Zendesk guide...rinse and repeat. Precious time wasted. Worst of all it’s your most valuable employee, a power user, thats tasked with doing this.\u003c/p\u003e\n\n\u003cp\u003eWhat if I told you iorad could speed this process -10X. That’s right. That same solution article could be done in under 5 minutes.\u003c/p\u003e\n\n\u003cp\u003eIorad for Zendesk works like this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick capture and go through the steps as you normally would.\u003c/li\u003e\n\u003cli\u003eiorad automatically captures screenshots and identifies every action.\u003c/li\u003e\n\u003cli\u003eClick done and iorad automagically generates the solution article and posts it to your zendesk guide.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThat’s it. Give it a try and save precious time.\u003c/p\u003e\n\n\u003cp\u003eCheckout what an iorad tutorial looks like and see how it adapts to a \u003ca href=\"https://medium.com/@sunpatel_92981/10-x-faster-solution-article-creation-in-zendesk-23c398b12f8e\"\u003elearners learning style\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis will install iorad in the Zendesk support agent interface.\u003c/p\u003e\n\n\u003cp\u003eTo publish articles directly to Zendesk Guide:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to \u003ca href=\"https://www.iorad.com/connectIntegrations/direct/zendesk\"\u003eiorad for Zendesk\u003c/a\u003e and click \u003cstrong\u003eConnect\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSign Up\u003c/strong\u003e for an iorad account or \u003cstrong\u003eSign In\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eEnter your \u003cstrong\u003eZendesk domain\u003c/strong\u003e and authorize\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe tutorial finish screen now has a Zendesk tab. Capture a solution article, select the location (Zendesk category/section), click Publish and you’re done!\u003c/p\u003e\n\n\u003cp\u003eFor more information \u003ca href=\"https://medium.com/@sunpatel_92981/10-x-faster-solution-article-creation-in-zendesk-23c398b12f8e\"\u003ego here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Instantly create step-by-step solution articles for any app and publish it directly to your Zendesk Guide. No uploads. No screenshot editing. [See how it works](https://www.iorad.com/connectIntegrations/direct/zendesk).\n\nCreating solution articles is extremely painful and time consuming. A 20 step article takes 1-2 hours to make. Take a screenshot, edit it, upload to your Zendesk guide...rinse and repeat. Precious time wasted. Worst of all it’s your most valuable employee, a power user, thats tasked with doing this.\n\nWhat if I told you iorad could speed this process -10X. That’s right. That same solution article could be done in under 5 minutes.\n\nIorad for Zendesk works like this:\n\n- Click capture and go through the steps as you normally would.\n- iorad automatically captures screenshots and identifies every action.\n- Click done and iorad automagically generates the solution article and posts it to your zendesk guide.\n\nThat’s it. Give it a try and save precious time.\n\nCheckout what an iorad tutorial looks like and see how it adapts to a [learners learning style](https://medium.com/@sunpatel_92981/10-x-faster-solution-article-creation-in-zendesk-23c398b12f8e).","raw_installation_instructions":"This will install iorad in the Zendesk support agent interface.\n\nTo publish articles directly to Zendesk Guide:\n\n- Go to [iorad for Zendesk](https://www.iorad.com/connectIntegrations/direct/zendesk) and click **Connect**\n- **Sign Up** for an iorad account or **Sign In**\n- Enter your **Zendesk domain** and authorize\n\nThe tutorial finish screen now has a Zendesk tab. Capture a solution article, select the location (Zendesk category/section), click Publish and you’re done!\n\nFor more information [go here](https://medium.com/@sunpatel_92981/10-x-faster-solution-article-creation-in-zendesk-23c398b12f8e).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://65596.apps.zdusercontent.com/65596/assets/1544061328-8b56104da559b6c17da6e2d8e0f0560d/logo-small.png","large_icon":"https://65596.apps.zdusercontent.com/65596/assets/1544061328-8b56104da559b6c17da6e2d8e0f0560d/logo.png","screenshots":["https://65596.apps.zdusercontent.com/65596/assets/1544061328-8b56104da559b6c17da6e2d8e0f0560d/screenshot-0.png","https://65596.apps.zdusercontent.com/65596/assets/1544061328-8b56104da559b6c17da6e2d8e0f0560d/screenshot-1.png","https://65596.apps.zdusercontent.com/65596/assets/1544061328-8b56104da559b6c17da6e2d8e0f0560d/screenshot-2.png"],"installation_count":41},{"id":66408,"name":"Humorikon By BCR.CX","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":218891,"app_id":66408,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-08-03T23:54:51Z","updated_at":"2015-08-03T23:54:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":385,"entity_id":66408,"app_id":66408,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:04.000Z","updated_at":"2019-05-15T05:39:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":162,"average":4,"count":{"5":97,"2":10,"3":17,"4":18,"1":20}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-08-03T23:54:51Z","updated_at":"2026-02-12T18:19:50Z","terms_conditions_url":null,"app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2015-08-03T23:54:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-04-05T20:51:29Z","owner_id":269519,"author_name":"BCR CX","author_email":"contato@bcrcx.com","author_url":"https://www.bcrcx.com/","short_description":"Reply to your tickets with more humor using emojis.","long_description":"\u003ch2\u003eWhat is Humorikon?\u003c/h2\u003e\n\n\u003cp\u003eHumorikon is a custom emoji app for Zendesk developed by BCR.CX. With Humorikon, support agents can add a touch of humor and personality to their comments, creating a more relaxed and enjoyable support environment for customers.\u003cimg src=\"https://i.imgur.com/BBQyk3r.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat are the benefits of Humorikon?\u003c/h2\u003e\n\n\u003cp\u003eHumorikon helps create a more relaxed and friendly atmosphere between support agents and customers, which can increase customer satisfaction and improve the quality of service. In addition, Humorikon\u0026#39;s custom emojis allow agents to add a touch of personality to their comments, helping to humanize the support experience.\u003c/p\u003e\n\n\u003cp\u003e## Why choose BCR.CX apps?\u003cbr\u003e\nBCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), that develops apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX apps, customers can rely on quality products that will help increase their teams\u0026#39; efficiency and productivity. To learn more about BCR.CX\u0026#39;s services and products, visit the website \u003ca href=\"https://bcrcx.com/\"\u003ehttps://bcrcx.com/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Humorikon in Zendesk, follow these steps:\u003cbr\u003e\n1.  Click on \u0026#39;Install\u0026#39; and accept the terms and conditions.\u003cbr\u003e\n2.  Choose the Zendesk subdomain where you want to install the app and click on \u0026#39;Install\u0026#39;.\u003cbr\u003e\n3.  Wait a few minutes until the app is installed in your Zendesk account.\u003cbr\u003e\n4.  After the installation, the Humorikon app will be available in your Zendesk interface, ready to use.\u003c/p\u003e\n","raw_long_description":"## What is Humorikon?\nHumorikon is a custom emoji app for Zendesk developed by BCR.CX. With Humorikon, support agents can add a touch of humor and personality to their comments, creating a more relaxed and enjoyable support environment for customers.![](https://i.imgur.com/BBQyk3r.gif)\n\n## What are the benefits of Humorikon?\nHumorikon helps create a more relaxed and friendly atmosphere between support agents and customers, which can increase customer satisfaction and improve the quality of service. In addition, Humorikon's custom emojis allow agents to add a touch of personality to their comments, helping to humanize the support experience.\n\n ## Why choose BCR.CX apps?\nBCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), that develops apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX apps, customers can rely on quality products that will help increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit the website [https://bcrcx.com/](https://bcrcx.com/).","raw_installation_instructions":"To install Humorikon in Zendesk, follow these steps:\n1.  Click on 'Install' and accept the terms and conditions.\n2.  Choose the Zendesk subdomain where you want to install the app and click on 'Install'.\n3.  Wait a few minutes until the app is installed in your Zendesk account.\n4.  After the installation, the Humorikon app will be available in your Zendesk interface, ready to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://66408.apps.zdusercontent.com/66408/assets/1680528010-cc19467660800a9abb40ed6d00c73f1c/logo-small.png","large_icon":"https://66408.apps.zdusercontent.com/66408/assets/1680528010-cc19467660800a9abb40ed6d00c73f1c/logo.png","screenshots":["https://66408.apps.zdusercontent.com/66408/assets/1680528010-cc19467660800a9abb40ed6d00c73f1c/screenshot-0.png","https://66408.apps.zdusercontent.com/66408/assets/1680528010-cc19467660800a9abb40ed6d00c73f1c/screenshot-1.png","https://66408.apps.zdusercontent.com/66408/assets/1680528010-cc19467660800a9abb40ed6d00c73f1c/screenshot-2.png"],"installation_count":97},{"id":66409,"name":"ChartMogul","state":"published","version":"2.0.2","framework_version":"2.0","parameters":[{"id":218894,"app_id":66409,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-08-04T00:11:10Z","updated_at":"2015-08-04T00:11:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3193105,"app_id":66409,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2025-03-19T15:47:26Z","updated_at":"2025-03-19T15:47:26Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":386,"entity_id":66409,"app_id":66409,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:06.000Z","updated_at":"2019-05-15T05:39:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":20,"average":3,"count":{"4":1,"5":11,"2":2,"1":6,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-08-04T00:11:09Z","updated_at":"2026-02-07T00:47:14Z","terms_conditions_url":null,"app_organization":{"id":701,"name":"ChartMogul","email":"support@chartmogul.com","website":"www.chartmogul.com","country_code":"DE","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2015-08-04T00:11:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chartmogul.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-07T00:47:10Z","owner_id":269519,"author_name":"ChartMogul","author_email":"support@chartmogul.com","author_url":"https://www.chartmogul.com","short_description":"Use the ChartMogul app to view your customer's subscription data in Zendesk.","long_description":"\u003cp\u003eChartMogul is a subscription analytics platform that helps you understand, grow, and retain your recurring revenue. It provides a complete overview of your global subscriber base, including key metrics such as MRR, ARR, ARPU, ASP, churn, and LTV, all presented in a clean and easy-to-use dashboard. \u003c/p\u003e\n\n\u003cp\u003eOur mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on thoughtful design, usability, and data protection. \u003c/p\u003e\n\n\u003cp\u003eIf you have an account with ChartMogul, the ChartMogul Zendesk App allows your support agents to see relevant subscription information directly within Zendesk while viewing a support ticket. This includes high-level revenue metrics (such as MRR and ARR) and recent subscription activity associated with the customer, enabling agents to provide faster, more informed support. \u003c/p\u003e\n\n\u003cp\u003eThe app is read-only and is designed to help agents better understand customer context without leaving Zendesk. \u003c/p\u003e\n\n\u003cp\u003eData disclosure and privacy:\u003cbr\u003e\nThe ChartMogul Zendesk App accesses only the customer and subscription data necessary to display subscription insights within Zendesk. Data is transmitted securely and used solely to provide the app\u0026#39;s functionality. ChartMogul does not sell customer data or use it for purposes unrelated to providing its services. All data is handled in accordance with industry-standard security practices and applicable data protection laws.\u003c/p\u003e\n\n\u003cp\u003eFor more information about how ChartMogul collects, uses, and protects personal data, please review our Privacy Policy: \u003ca href=\"https://chartmogul.com/privacy/\"\u003ehttps://chartmogul.com/privacy/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick on INSTALL and select the Zendesk account where you want the app added. Enter a title for the app and input your API Token which you can get from \u003ca href=\"https://app.chartmogul.com/#/admin/api\"\u003ehttps://app.chartmogul.com/#/admin/api\u003c/a\u003e. Lastly, select the role and group restrictions.\u003c/p\u003e\n","raw_long_description":"ChartMogul is a subscription analytics platform that helps you understand, grow, and retain your recurring revenue. It provides a complete overview of your global subscriber base, including key metrics such as MRR, ARR, ARPU, ASP, churn, and LTV, all presented in a clean and easy-to-use dashboard. \n\nOur mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on thoughtful design, usability, and data protection. \n\nIf you have an account with ChartMogul, the ChartMogul Zendesk App allows your support agents to see relevant subscription information directly within Zendesk while viewing a support ticket. This includes high-level revenue metrics (such as MRR and ARR) and recent subscription activity associated with the customer, enabling agents to provide faster, more informed support. \n\nThe app is read-only and is designed to help agents better understand customer context without leaving Zendesk. \n\nData disclosure and privacy:\nThe ChartMogul Zendesk App accesses only the customer and subscription data necessary to display subscription insights within Zendesk. Data is transmitted securely and used solely to provide the app's functionality. ChartMogul does not sell customer data or use it for purposes unrelated to providing its services. All data is handled in accordance with industry-standard security practices and applicable data protection laws.\n\nFor more information about how ChartMogul collects, uses, and protects personal data, please review our Privacy Policy: [https://chartmogul.com/privacy/](https://chartmogul.com/privacy/).","raw_installation_instructions":"Click on INSTALL and select the Zendesk account where you want the app added. Enter a title for the app and input your API Token which you can get from [https://app.chartmogul.com/#/admin/api](https://app.chartmogul.com/#/admin/api). Lastly, select the role and group restrictions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://66409.apps.zdusercontent.com/66409/assets/1769682091-058ee7a78a0d5bc25d72ad13b03db952/logo-small.png","large_icon":"https://66409.apps.zdusercontent.com/66409/assets/1769682091-058ee7a78a0d5bc25d72ad13b03db952/logo.png","screenshots":["https://66409.apps.zdusercontent.com/66409/assets/1769682091-058ee7a78a0d5bc25d72ad13b03db952/screenshot-0.png","https://66409.apps.zdusercontent.com/66409/assets/1769682091-058ee7a78a0d5bc25d72ad13b03db952/screenshot-1.png","https://66409.apps.zdusercontent.com/66409/assets/1769682091-058ee7a78a0d5bc25d72ad13b03db952/screenshot-2.png"],"installation_count":9},{"id":67020,"name":"GitHub by TissueApp","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":221215,"app_id":67020,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-08-11T05:24:37Z","updated_at":"2015-08-11T05:24:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":221214,"app_id":67020,"name":"token","kind":"hidden","required":false,"position":1,"created_at":"2015-08-11T05:24:37Z","updated_at":"2015-08-11T05:24:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":479458,"app_id":67020,"name":"coulix_key","kind":"hidden","required":false,"position":2,"created_at":"2017-11-30T00:22:53Z","updated_at":"2025-04-03T19:11:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":17,"entity_id":67020,"app_id":67020,"amount":3000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Hr3hBDzBxvvxgEhKmu3slv5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ATx87DzBxvvxgEh","cost_id":90,"cost_type":"CostStripe","active":true,"created_at":"2015-08-11T05:26:23.000Z","updated_at":"2019-05-15T05:30:46.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":58,"average":4,"count":{"5":30,"4":9,"3":9,"2":6,"1":4}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"G-WQK7YPK8ED","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2015-08-11T05:24:37Z","updated_at":"2025-04-04T00:02:50Z","terms_conditions_url":"https://tissueapp.com/terms_and_conditions.html","app_organization":{"id":473,"name":"TissueApp","email":"support@tissueapp.com","website":"www.tissueapp.com","country_code":"US","stripe_account_id":"acct_1ATx87DzBxvvxgEh","state":"unpublished"},"locations":[3],"date_published":"2024-09-04T15:57:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-03T19:11:38Z","owner_id":269519,"author_name":"TissueApp","author_email":"support@tissueapp.com","author_url":"https://tissueapp.com/","short_description":"Two-way Zendesk–GitHub sync for tickets, issues, and comments.","long_description":"\u003ch1\u003eTissueApp for GitHub\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless Zendesk – GitHub Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned.\u003c/p\u003e\n\n\u003ch2\u003eKey Benefits\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eTwo-Way Sync:\u003c/strong\u003e Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull Privacy:\u003c/strong\u003e We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamlined Collaboration:\u003c/strong\u003e Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFaster Escalations:\u003c/strong\u003e Tired of juggling multiple systems or copy-pasting issue updates? TissueApp\u0026#39;s escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnlimited Repositories \u0026amp; Advanced Settings:\u003c/strong\u003e Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team\u0026#39;s existing processes—ideal for both small businesses and enterprise-level DevOps teams.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall \u0026amp; Configure:\u003c/strong\u003e Add TissueApp to your Zendesk account and link your GitHub organization or repository.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMap Fields:\u003c/strong\u003e Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCollaborate Seamlessly:\u003c/strong\u003e Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhy TissueApp?\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eCentralized Visibility:\u003c/strong\u003e Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSave Time \u0026amp; Resources:\u003c/strong\u003e Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReliable \u0026amp; Secure:\u003c/strong\u003e We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go.\u003c/p\u003e\n\n\u003ch2\u003ePlans for Every Team\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStarter ($30/mo):\u003c/strong\u003e Two-way sync, unlimited repositories, advanced settings, priority support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBusiness ($25/mo billed annually):\u003c/strong\u003e Everything in Starter plus custom integrations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnterprise (Custom):\u003c/strong\u003e Tailored for large SaaS or DevOps teams needing specialized features.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJoin over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.tissueapp.com/images/github-demo.gif\" alt=\"TissueApp demo\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cem\u003efor more information, please visit our website at \u003ca href=\"https://www.tissueapp.com/GitHub\"\u003ehttps://www.tissueapp.com/GitHub\u003c/a\u003e\u003c/em\u003e\u003c/h3\u003e\n","installation_instructions":"\u003ch2\u003eHow to Install TissueApp\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the TissueApp app from the Zendesk marketplace\u003c/li\u003e\n\u003cli\u003eOpen any ticket\u003c/li\u003e\n\u003cli\u003eLocate TissueApp in the \u0026quot;Apps\u0026quot; sidebar\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Authorize\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Allow\u0026quot; Zendesk access\u003c/li\u003e\n\u003cli\u003e\u0026quot;Authorize\u0026quot; GitHub access\u003c/li\u003e\n\u003cli\u003eRefresh entire Zendesk browser window\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e.\u003c/p\u003e\n","raw_long_description":"# TissueApp for GitHub\n\n**Seamless Zendesk – GitHub Integration**\n\nTissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned.\n\n## Key Benefits\n\n**Two-Way Sync:** Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub.\n\n**Full Privacy:** We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way.\n\n**Streamlined Collaboration:** Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses.\n\n**Faster Escalations:** Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes.\n\n**Unlimited Repositories \u0026 Advanced Settings:** Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams.\n\n## How It Works\n\n1. **Install \u0026 Configure:** Add TissueApp to your Zendesk account and link your GitHub organization or repository.\n2. **Map Fields:** Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments.\n3. **Collaborate Seamlessly:** Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date.\n\n## Why TissueApp?\n\n**Centralized Visibility:** Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context.\n\n**Save Time \u0026 Resources:** Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes.\n\n**Reliable \u0026 Secure:** We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go.\n\n## Plans for Every Team\n\n* **Starter ($30/mo):** Two-way sync, unlimited repositories, advanced settings, priority support.\n* **Business ($25/mo billed annually):** Everything in Starter plus custom integrations.\n* **Enterprise (Custom):** Tailored for large SaaS or DevOps teams needing specialized features.\n\nJoin over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience.\n\n---\n![TissueApp demo](https://www.tissueapp.com/images/github-demo.gif)\n\n---\n\n### *for more information, please visit our website at [https://www.tissueapp.com/GitHub](https://www.tissueapp.com/GitHub)*","raw_installation_instructions":"## How to Install TissueApp\n\n1. Install the TissueApp app from the Zendesk marketplace\n2. Open any ticket\n3. Locate TissueApp in the \"Apps\" sidebar\n4. Click \"Authorize\"\n5. \"Allow\" Zendesk access\n6. \"Authorize\" GitHub access\n7. Refresh entire Zendesk browser window\n\n.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://67020.apps.zdusercontent.com/67020/assets/1743598509-ccacddf555a0c7a562320ea0cfb1134f/logo-small.png","large_icon":"https://67020.apps.zdusercontent.com/67020/assets/1743598509-ccacddf555a0c7a562320ea0cfb1134f/logo.png","screenshots":["https://67020.apps.zdusercontent.com/67020/assets/1743598509-ccacddf555a0c7a562320ea0cfb1134f/screenshot-0.png","https://67020.apps.zdusercontent.com/67020/assets/1743598509-ccacddf555a0c7a562320ea0cfb1134f/screenshot-1.png","https://67020.apps.zdusercontent.com/67020/assets/1743598509-ccacddf555a0c7a562320ea0cfb1134f/screenshot-2.png"],"installation_count":39},{"id":69632,"name":"Elevio Zendesk Integration","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-09-11T21:53:45Z","updated_at":"2026-03-23T19:33:54Z","terms_conditions_url":null,"app_organization":{"id":619,"name":"elevio","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2015-09-11T21:53:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://elev.io/pricing"},"location_names":[],"last_update_time":"2026-03-23T19:33:49Z","owner_id":269519,"author_name":"Elevio","author_email":"support@elev.io","author_url":"https://elev.io/integrations/zendesk","short_description":"Embed Zendesk help and ticket support into your site with Elevio","long_description":"\u003cp\u003eElevio’s Zendesk integration brings your support where your users need it most. \u003c/p\u003e\n\n\u003cp\u003eWith this integration, your Zendesk knowledge base articles and support ticket tools are made available directly in the Elevio widget — so users can browse help content, submit new tickets, and view or reply to existing tickets without leaving your site. \u003c/p\u003e\n\n\u003cp\u003eElevio enhances self-service while reducing friction and support load by delivering a seamless support experience in context. \u003c/p\u003e\n\n\u003cp\u003eElevio requires access to your Zendesk knowledge base and ticket data to display help content and enable ticket interactions — see our privacy policy for details at https://elev.io/legal/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign up for an Elevio account at https://app.elev.io/register\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLog in and navigate to the Integrations page within Elevio.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk integration and authorize access to your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the on-screen steps to complete setup and sync your help articles.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the Modules settings area in Elevio and enable the Support module, selecting Zendesk as the provider.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd the Elevio embed snippet to your site’s HTML to enable the Elevio widget with Zendesk support.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Elevio’s Zendesk integration brings your support where your users need it most. \n\nWith this integration, your Zendesk knowledge base articles and support ticket tools are made available directly in the Elevio widget — so users can browse help content, submit new tickets, and view or reply to existing tickets without leaving your site. \n\nElevio enhances self-service while reducing friction and support load by delivering a seamless support experience in context. \n\nElevio requires access to your Zendesk knowledge base and ticket data to display help content and enable ticket interactions — see our privacy policy for details at https://elev.io/legal/privacy-policy.","raw_installation_instructions":"1. Sign up for an Elevio account at https://app.elev.io/register  \n2. Log in and navigate to the Integrations page within Elevio.  \n3. Select the Zendesk integration and authorize access to your Zendesk account.  \n4. Follow the on-screen steps to complete setup and sync your help articles.  \n5. Navigate to the Modules settings area in Elevio and enable the Support module, selecting Zendesk as the provider.  \n6. Add the Elevio embed snippet to your site’s HTML to enable the Elevio widget with Zendesk support.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://69632.apps.zdusercontent.com/69632/assets/1772246647-5949bdd7b9ae4072ed21b6d97c075eb6/logo-small.png","large_icon":"https://69632.apps.zdusercontent.com/69632/assets/1772246647-5949bdd7b9ae4072ed21b6d97c075eb6/logo.png","screenshots":["https://69632.apps.zdusercontent.com/69632/assets/1772246647-5949bdd7b9ae4072ed21b6d97c075eb6/screenshot-0.png","https://69632.apps.zdusercontent.com/69632/assets/1772246647-5949bdd7b9ae4072ed21b6d97c075eb6/screenshot-1.png","https://69632.apps.zdusercontent.com/69632/assets/1772246647-5949bdd7b9ae4072ed21b6d97c075eb6/screenshot-2.png"],"installation_count":0},{"id":70000,"name":"Workato","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#04444D","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[{"id":11,"name":"IT"},{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2015-09-17T21:55:00Z","updated_at":"2026-03-23T19:27:48Z","terms_conditions_url":null,"app_organization":{"id":545,"name":"Workato","email":"support@workato.com","website":"Workato.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2015-09-17T21:55:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.workato.com/"},"location_names":[],"last_update_time":"2026-03-23T19:27:45Z","owner_id":269519,"author_name":"Workato","author_email":"support@workato.com","author_url":"https://www.workato.com","short_description":"Automate workflows and integrate data between 1500+ apps using no code at all","long_description":"\u003cp\u003eAutomate Zendesk processes to centralize  agent tasks, eliminate data entry, and reduce app/context switching between platforms. Customize your Zendesk integrations with Workato to lighten your agent workloads and drastically decrease ticket resolution time.\u003c/p\u003e\n\n\u003cp\u003eJoin over 21,000 businesses to integrate your apps with Workato. Simply select and run any of over 600,000  community integrations created by experts. Or, create custom integrations yourself without needing an IT team.\u003c/p\u003e\n\n\u003cp\u003ePopular applications to integrate with Zendesk\u003c/p\u003e\n\n\u003cp\u003eWith Workato, you can integrate and automate the interactions between Zendesk and your other customer- and employee-facing apps. Workato can help you provide a single portal where sales, support, and human resources can resolve all their tickets in one place. Let your workflows move seamlessly across platforms by using Workato to integrate Zendesk with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOther ticketing systems like Jira and ServiceNow\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMessaging tools like Slack, Microsoft Teams, and Workplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCRMs like Salesforce, SAP, and Microsoft Dynamics\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHRMs like Workday\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSnowflake, Amazon S3, Redshift\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIntegrations also let you plug into systems outside your business, including logistics software, third-party warehouses, custom web services, EDI tools, and more.\u003c/p\u003e\n\n\u003ch3\u003e4 Key Use Cases -  Zendesk integrations and automations\u003c/h3\u003e\n\n\u003cp\u003eWant to know what you can accomplish with Zendesk and Workato? Here are some of the ways you can use Zendesk integrations to manage and automate workflows across your organization.\u003c/p\u003e\n\n\u003cp\u003eShorten your ticket resolution time\u003c/p\u003e\n\n\u003cp\u003eIt takes most businesses more than 72 hours to resolve a support ticket, an average resolution time that frustrates customers and can lead them to look for more reliable options. An integrated system helps your business share new tickets between teams for faster ticket resolution times.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConnect customers with someone who can help – on the first try. Integrate Zendesk with other ticketing systems, like Jira and ServiceNow, to automatically route incidents to the right team or to effortlessly move tickets between teams with cross-system escalation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelp team leaders prioritize and manage tickets. Set up custom integrations that help team leaders mobilize their teams to resolve time-sensitive issues as fast as possible – without migrating tickets manually and without needing to login to a new platform.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse notifications to alert sales and support to ticket changes. Let your team know about new tickets and updates to existing tickets by connecting Zendesk and Microsoft Teams or Slack. This integration keeps your team in the loop on the apps they use most. It also lets employees see, transfer, and approve tickets without switching between apps.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eProvide a unified helpdesk\u003c/h3\u003e\n\n\u003cp\u003eA unified helpdesk makes it easier for your business to bring employees together to resolve tickets. Plus, it gives you a 360-degree view of the end-to-end customer support experience, a perspective that helps your business streamline workflows and allocate resources effectively.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSync support across channels. Integrate Zendesk with CRMs like Salesforce, SAP, or Microsoft Dynamics to provide centralized access to support tickets and sales inquiries. Sync these platforms to bring order, loyalty, and communication history together.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage product returns. Authorize and process product returns and refunds by integrating Zendesk with inventory management software like Quickbooks or Evernote. This integration helps ensure that orders and returns end up where they need to be.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSuccessfully onboard and offboard employees\u003c/h3\u003e\n\n\u003cp\u003eAn effective onboarding process helps new employees become more productive – and it can improve employee retention in the long run. Smooth out the wrinkles in your onboarding process by integrating Zendesk (where you create and manage onboarding tickets) with your HRMs.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate, assign, and resolve onboarding tickets without switching platforms. Sync Zendesk with platforms like Workday to share onboarding tasks (like creating credentials or provisions for a new employee) across platforms. With this integration, you can also automatically open and close child tickets based on actions people take in other apps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGive employees access to human resources through Zendesk. An integration can open up a line of communication between your employees and your human resource team. Help your employees browse and search knowledge bases, create incident tickets, and access their human resource files without leaving a familiar platform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eIntegrate product data to prevent churn\u003c/h3\u003e\n\n\u003cp\u003eOften customers don’t even try to resolve an issue and give up on the product. Proactively monitor product and usage data from various systems to engage with customers who may be slipping away.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically create tickets based on SaaS product usage data. Monitor data from systems like Snowflake, Amazon S3, Redshift, or Mixpanel, Amplitude and Pendo, and based on a condition, create a ticket in Zendesk. For instance, if the product usage data is declining by more than 30% compared to the previous month, automatically create a ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotify the relevant people to take action. Once the ticket is created, you can set an automation to look up who the account executive, sales engineer and/or relationship managers are on Zendesk or Salesforce to notify them on Slack or any other communication platform. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.workato.com/legal/services-privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eGet started with our \u003ca href=\"https://app.workato.com/users/sign_up\"\u003eFREE trial\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for and select an integration you want. (An integration is also known as a \u003cem\u003erecipe\u003c/em\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the recipe.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect your app credentials under \u003cem\u003eConnections\u003c/em\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHit \u003cem\u003eStart recipe.\u003c/em\u003e Your data will start flowing immediately.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuestions? Chat with us via the chat widget on the bottom right, or email us at \u003ca href=\"mailto:support@workato.com\"\u003esupport@workato.com\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Automate Zendesk processes to centralize  agent tasks, eliminate data entry, and reduce app/context switching between platforms. Customize your Zendesk integrations with Workato to lighten your agent workloads and drastically decrease ticket resolution time.\n\nJoin over 21,000 businesses to integrate your apps with Workato. Simply select and run any of over 600,000  community integrations created by experts. Or, create custom integrations yourself without needing an IT team.\n\nPopular applications to integrate with Zendesk\n\nWith Workato, you can integrate and automate the interactions between Zendesk and your other customer- and employee-facing apps. Workato can help you provide a single portal where sales, support, and human resources can resolve all their tickets in one place. Let your workflows move seamlessly across platforms by using Workato to integrate Zendesk with:\n\n- Other ticketing systems like Jira and ServiceNow\n\n- Messaging tools like Slack, Microsoft Teams, and Workplace\n\n- CRMs like Salesforce, SAP, and Microsoft Dynamics\n\n- HRMs like Workday\n\n- Snowflake, Amazon S3, Redshift\n\nIntegrations also let you plug into systems outside your business, including logistics software, third-party warehouses, custom web services, EDI tools, and more.\n\n### 4 Key Use Cases -  Zendesk integrations and automations\n\nWant to know what you can accomplish with Zendesk and Workato? Here are some of the ways you can use Zendesk integrations to manage and automate workflows across your organization.\n\nShorten your ticket resolution time\n\nIt takes most businesses more than 72 hours to resolve a support ticket, an average resolution time that frustrates customers and can lead them to look for more reliable options. An integrated system helps your business share new tickets between teams for faster ticket resolution times.\n\n- Connect customers with someone who can help – on the first try. Integrate Zendesk with other ticketing systems, like Jira and ServiceNow, to automatically route incidents to the right team or to effortlessly move tickets between teams with cross-system escalation.\n\n- Help team leaders prioritize and manage tickets. Set up custom integrations that help team leaders mobilize their teams to resolve time-sensitive issues as fast as possible – without migrating tickets manually and without needing to login to a new platform.\n\n- Use notifications to alert sales and support to ticket changes. Let your team know about new tickets and updates to existing tickets by connecting Zendesk and Microsoft Teams or Slack. This integration keeps your team in the loop on the apps they use most. It also lets employees see, transfer, and approve tickets without switching between apps.\n\n### Provide a unified helpdesk\n\nA unified helpdesk makes it easier for your business to bring employees together to resolve tickets. Plus, it gives you a 360-degree view of the end-to-end customer support experience, a perspective that helps your business streamline workflows and allocate resources effectively.\n\n- Sync support across channels. Integrate Zendesk with CRMs like Salesforce, SAP, or Microsoft Dynamics to provide centralized access to support tickets and sales inquiries. Sync these platforms to bring order, loyalty, and communication history together.\n\n- Manage product returns. Authorize and process product returns and refunds by integrating Zendesk with inventory management software like Quickbooks or Evernote. This integration helps ensure that orders and returns end up where they need to be.\n\n### Successfully onboard and offboard employees\n\nAn effective onboarding process helps new employees become more productive – and it can improve employee retention in the long run. Smooth out the wrinkles in your onboarding process by integrating Zendesk (where you create and manage onboarding tickets) with your HRMs.\n\n- Create, assign, and resolve onboarding tickets without switching platforms. Sync Zendesk with platforms like Workday to share onboarding tasks (like creating credentials or provisions for a new employee) across platforms. With this integration, you can also automatically open and close child tickets based on actions people take in other apps.\n\n- Give employees access to human resources through Zendesk. An integration can open up a line of communication between your employees and your human resource team. Help your employees browse and search knowledge bases, create incident tickets, and access their human resource files without leaving a familiar platform.\n\n### Integrate product data to prevent churn\n\nOften customers don’t even try to resolve an issue and give up on the product. Proactively monitor product and usage data from various systems to engage with customers who may be slipping away.\n\n- Automatically create tickets based on SaaS product usage data. Monitor data from systems like Snowflake, Amazon S3, Redshift, or Mixpanel, Amplitude and Pendo, and based on a condition, create a ticket in Zendesk. For instance, if the product usage data is declining by more than 30% compared to the previous month, automatically create a ticket.\n\n- Notify the relevant people to take action. Once the ticket is created, you can set an automation to look up who the account executive, sales engineer and/or relationship managers are on Zendesk or Salesforce to notify them on Slack or any other communication platform. \n\nLearn how we handle your data in our [privacy policy](https://www.workato.com/legal/services-privacy-policy).","raw_installation_instructions":"1. Get started with our [FREE trial](https://app.workato.com/users/sign_up).\n\n2. Search for and select an integration you want. (An integration is also known as a *recipe*)\n\n3. Install the recipe.\n\n4. Connect your app credentials under *Connections*.\n\n5. Hit *Start recipe.* Your data will start flowing immediately.\n\n6. Questions? Chat with us via the chat widget on the bottom right, or email us at \u003csupport@workato.com\u003e.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://70000.apps.zdusercontent.com/70000/assets/1773338269-6e56b5137d2b4d01ce2afa54ba71765d/logo-small.png","large_icon":"https://70000.apps.zdusercontent.com/70000/assets/1773338269-6e56b5137d2b4d01ce2afa54ba71765d/logo.png","screenshots":["https://70000.apps.zdusercontent.com/70000/assets/1773338269-6e56b5137d2b4d01ce2afa54ba71765d/screenshot-0.png","https://70000.apps.zdusercontent.com/70000/assets/1773338269-6e56b5137d2b4d01ce2afa54ba71765d/screenshot-1.png","https://70000.apps.zdusercontent.com/70000/assets/1773338269-6e56b5137d2b4d01ce2afa54ba71765d/screenshot-2.png"],"installation_count":0},{"id":70359,"name":"Gainsight","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":233755,"app_id":70359,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-09-22T23:16:39Z","updated_at":"2015-09-22T23:16:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":233754,"app_id":70359,"name":"MDA_URL","kind":"url","required":false,"position":1,"created_at":"2015-09-22T23:16:39Z","updated_at":"2015-10-15T22:07:04Z","default_value":"https://app.gainsight.com/v1.0/api","secure":false,"scopes":null,"options":null}],"plans":[{"id":394,"entity_id":70359,"app_id":70359,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:15.000Z","updated_at":"2019-05-15T05:39:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":62,"average":4,"count":{"5":36,"2":7,"1":7,"4":10,"3":2}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-09-22T23:16:39Z","updated_at":"2026-03-10T11:10:33Z","terms_conditions_url":null,"app_organization":{"id":580,"name":"Gainsight","email":"support@gainsight.com","website":"www.gainsight.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2026-03-02T16:57:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.gainsight.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-02T16:56:31Z","owner_id":269519,"author_name":"Gainsight","author_email":"support@gainsight.com","author_url":"http://www.gainsight.com","short_description":"View key customer success insights alongside tickets","long_description":"\u003cp\u003eEmpower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight.  \u003c/p\u003e\n\n\u003ch2\u003eGet a 360 view of your customer\u003c/h2\u003e\n\n\u003cp\u003eView key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk.  \u003c/p\u003e\n\n\u003ch2\u003eEscalate to Customer Success team for broader visibility and planning\u003c/h2\u003e\n\n\u003cp\u003eEscalate tickets to the account\u0026#39;s CSM to collaborate and to resolve issues faster by escalating an issue into their workflow.  \u003c/p\u003e\n\n\u003ch2\u003eIncrease the effectiveness of your teams and business\u003c/h2\u003e\n\n\u003cp\u003eAccess Zendesk ticket data in Gainsight\u0026#39;s reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring. \u003c/p\u003e\n\n\u003ch2\u003ePrivacy \u0026amp; Data Processing\u003c/h2\u003e\n\n\u003cp\u003eThe Gainsight Zendesk Connector is a configurable integration that enables customers to sync data from their Zendesk account into Gainsight for customer success use cases. \u003cbr\u003e\n The connector may access Zendesk objects such as Brands, Organizations, Tickets, Users, and Agents. The specific objects and fields accessed are fully configurable by the customer. Gainsight does not enforce or control which fields are selected beyond the minimum required identifiers needed to support the integration. \u003cbr\u003e\n Data accessed through this integration is used solely to provide Gainsight’s customer success functionality and is handled in accordance with Gainsight’s security and privacy practices. \u003cbr\u003e\n Gainsight’s Privacy Policy, which describes how customer data is processed, stored, and protected, is available at: \u003ca href=\"https://www.gainsight.com/privacy-policy/\"\u003ehttps://www.gainsight.com/privacy-policy/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisite\u003c/h3\u003e\n\n\u003cp\u003eYou should already have Gainsight installed and running in an SFDC org before you can use this app in Zendesk. This app also requires an additional license from Gainsight. Please contact your Gainsight sales representative or email \u003ca href=\"mailto:sales@gainsight.com\"\u003esales@gainsight.com\u003c/a\u003e.  \u003c/p\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eVerify you have procured the Gainsight licenses for the intended users of the app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSign in to your Zendesk and install the new Gainsight app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn Gainsight, go to Administration \u0026gt; Integrations \u0026gt; Customer Support \u0026gt; Zendesk; Turn on the integration.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain and follow the steps on screen to enable the connection\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnable sync and choose a preferred sync time for the daily sync\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo obtain the necessary licenses and complete setup instructions, contact \u003ca href=\"mailto:support@gainsight.com\"\u003esupport@gainsight.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Empower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight.  \n\n## Get a 360 view of your customer  \n View key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk.  \n\n## Escalate to Customer Success team for broader visibility and planning  \n Escalate tickets to the account's CSM to collaborate and to resolve issues faster by escalating an issue into their workflow.  \n\n## Increase the effectiveness of your teams and business  \n Access Zendesk ticket data in Gainsight's reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring. \n\n## Privacy \u0026 Data Processing \n The Gainsight Zendesk Connector is a configurable integration that enables customers to sync data from their Zendesk account into Gainsight for customer success use cases. \n The connector may access Zendesk objects such as Brands, Organizations, Tickets, Users, and Agents. The specific objects and fields accessed are fully configurable by the customer. Gainsight does not enforce or control which fields are selected beyond the minimum required identifiers needed to support the integration. \n Data accessed through this integration is used solely to provide Gainsight’s customer success functionality and is handled in accordance with Gainsight’s security and privacy practices. \n Gainsight’s Privacy Policy, which describes how customer data is processed, stored, and protected, is available at: [https://www.gainsight.com/privacy-policy/](https://www.gainsight.com/privacy-policy/)","raw_installation_instructions":"### Prerequisite  \n You should already have Gainsight installed and running in an SFDC org before you can use this app in Zendesk. This app also requires an additional license from Gainsight. Please contact your Gainsight sales representative or email [sales@gainsight.com](mailto:sales@gainsight.com).  \n### Getting started  \n* Verify you have procured the Gainsight licenses for the intended users of the app.  \n* Sign in to your Zendesk and install the new Gainsight app.  \n* In Gainsight, go to Administration \u003e Integrations \u003e Customer Support \u003e Zendesk; Turn on the integration.  \n* Enter your Zendesk subdomain and follow the steps on screen to enable the connection  \n* Enable sync and choose a preferred sync time for the daily sync  \n\n To obtain the necessary licenses and complete setup instructions, contact [support@gainsight.com](mailto:support@gainsight.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://70359.apps.zdusercontent.com/70359/assets/1772162699-a4ee4586301657472c7957816ae49c9f/logo-small.png","large_icon":"https://70359.apps.zdusercontent.com/70359/assets/1772162699-a4ee4586301657472c7957816ae49c9f/logo.png","screenshots":["https://70359.apps.zdusercontent.com/70359/assets/1772162699-a4ee4586301657472c7957816ae49c9f/screenshot-0.png","https://70359.apps.zdusercontent.com/70359/assets/1772162699-a4ee4586301657472c7957816ae49c9f/screenshot-1.png","https://70359.apps.zdusercontent.com/70359/assets/1772162699-a4ee4586301657472c7957816ae49c9f/screenshot-2.png"],"installation_count":155},{"id":73264,"name":"Translate.com by Humans","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":245678,"app_id":73264,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-10-30T21:50:02Z","updated_at":"2015-10-30T21:50:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":399,"entity_id":73264,"app_id":73264,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:21.000Z","updated_at":"2019-05-15T05:39:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":81,"average":3,"count":{"1":21,"5":39,"4":9,"3":6,"2":6}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-10-30T21:50:01Z","updated_at":"2025-04-04T00:02:50Z","terms_conditions_url":null,"app_organization":{"id":696,"name":"Student Media LLC","email":"support@student-media.com","website":"https://student-media.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2015-10-30T21:50:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.translate.com/zendesk-translation-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-10-16T21:52:12Z","owner_id":269519,"author_name":"Translate.com","author_email":"integration@translate.com","author_url":"https://www.translate.com","short_description":"Go global with Translate.com. A multilingual support ticket translation tool","long_description":"\u003ch1\u003eTranslate.com for Zendesk Support\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.translate.com/images/homepage/zendesk-marketplace-preview.png\" alt=\"\" title=\"Zendesk App for Tickets translation\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eProfessional translation scaled by technology and enhanced by human experts\u003c/h2\u003e\n\n\u003cp\u003eTranslate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA.\u003c/p\u003e\n\n\u003cp\u003e*This Zendesk App version supports only human translation.\u003cbr\u003e\nTo take advantage of instant machine and professional human translations in the newest update, install \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/959307/translatecom-by-machine/\" title=\"https://www.zendesk.com/marketplace/apps/support/959307/translatecom-by-machine/\"\u003eTranslate.com by Machine\u003c/a\u003e plugin\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstant machine translation for incoming and outgoing tickets in 90 languages.\u003c/li\u003e\n\u003cli\u003eProfessional human translation in 60 languages.\u003c/li\u003e\n\u003cli\u003eGlossary \u0026amp; Translation memory.\u003c/li\u003e\n\u003cli\u003eOrder details and status tracking.\u003c/li\u003e\n\u003cli\u003eEnable Macros \u0026amp; Zendesk Support Triggers.\u003c/li\u003e\n\u003cli\u003eAutomated response delivery.\u003c/li\u003e\n\u003cli\u003eProfessional proofread included.\u003c/li\u003e\n\u003cli\u003eUnlimited seats per account.\u003c/li\u003e\n\u003cli\u003eManagement of customer support manager\u0026#39;s rights, depending on access (Parent \u0026amp; child account).\u003c/li\u003e\n\u003cli\u003eAll client’s data is encrypted and handled securely.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eTranslate.com has been providing translation services since 2011 and has 25,000 professional translators on the team.\u003c/li\u003e\n\u003cli\u003eTake advantage of the combination of instant machine translation and professional human translation.\u003c/li\u003e\n\u003cli\u003eInstant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers.\u003c/li\u003e\n\u003cli\u003eThe most appropriate tone of voice and dialect thanks to professional translators worldwide.\u003c/li\u003e\n\u003cli\u003eFlexible subscription plans. Pay as you go, or choose the most suitable subscription.\u003c/li\u003e\n\u003cli\u003eImprove CSAT and NPS by speaking in customers’ native language.\u003c/li\u003e\n\u003cli\u003eOption to eliminate customer-sensitive or private data to respect client’s privacy.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cp\u003eAn agent receives a ticket automatically translated from the customer\u0026#39;s language to the native agent’s language.\u003cbr\u003e\nAgent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators.\u003cbr\u003e\nThere is no need to switch between tabs and translate the client\u0026#39;s request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client.\u003cbr\u003e\nEvery human translation ticket passes through three steps: \u003cbr\u003e\n1. automatic machine translation\u003cbr\u003e\n2. post-machine editing by a native human translator\u003cbr\u003e\n3. review by a qualified professional editor\u003c/p\u003e\n\n\u003ch2\u003eFacts and numbers\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eOver 100,000 translations completed by over 17,000 professional translators.\u003c/li\u003e\n\u003cli\u003e11 years of experience.\u003c/li\u003e\n\u003cli\u003e60% the average increased numbers of supported languages.\u003c/li\u003e\n\u003cli\u003e75% average CSAT increase after starting multilingual support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWant to see how it works?\u003cbr\u003e\n\u003ca href=\"https://www.translate.com/lead?zendesk\" title=\"https://www.translate.com/lead?zendesk\"\u003eBook a demo\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eOr text our customer support: integration@translate.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start using the Translate.com Zendesk app, follow a few steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStep 1. Authorize at the Zendesk Portal. \u003c/li\u003e\n\u003cli\u003eStep 2. Navigate to the Zendesk Marketplace and search for the Translate plugin. \u003c/li\u003e\n\u003cli\u003eStep 3. Install the plugin and refresh the app by clicking the icon in the upper right. \u003c/li\u003e\n\u003cli\u003eStep 4. Log in to your personal account or create a new one at Translate.com. \u003c/li\u003e\n\u003cli\u003eStep 5. Set the source language of your tickets. \u003c/li\u003e\n\u003cli\u003eStep 6. Now your account is ready to use. Mark the incoming tickets for translation.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Translate.com for Zendesk Support \n![](https://www.translate.com/images/homepage/zendesk-marketplace-preview.png \"Zendesk App for Tickets translation\")\n## Professional translation scaled by technology and enhanced by human experts\n\nTranslate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA.\n\n*This Zendesk App version supports only human translation.\nTo take advantage of instant machine and professional human translations in the newest update, install [Translate.com by Machine](https://www.zendesk.com/marketplace/apps/support/959307/translatecom-by-machine/ \"https://www.zendesk.com/marketplace/apps/support/959307/translatecom-by-machine/\") plugin\n\n## Features\n\n- Instant machine translation for incoming and outgoing tickets in 90 languages.\n- Professional human translation in 60 languages.\n- Glossary \u0026 Translation memory.\n- Order details and status tracking.\n- Enable Macros \u0026 Zendesk Support Triggers.\n- Automated response delivery.\n- Professional proofread included.\n- Unlimited seats per account.\n- Management of customer support manager's rights, depending on access (Parent \u0026 child account).\n- All client’s data is encrypted and handled securely.\n\n## Benefits\n\n- Translate.com has been providing translation services since 2011 and has 25,000 professional translators on the team.\n- Take advantage of the combination of instant machine translation and professional human translation.\n- Instant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers.\n- The most appropriate tone of voice and dialect thanks to professional translators worldwide.\n- Flexible subscription plans. Pay as you go, or choose the most suitable subscription.\n- Improve CSAT and NPS by speaking in customers’ native language.\n- Option to eliminate customer-sensitive or private data to respect client’s privacy.\n\n## How it works\n\nAn agent receives a ticket automatically translated from the customer's language to the native agent’s language.\nAgent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators.\nThere is no need to switch between tabs and translate the client's request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client.\nEvery human translation ticket passes through three steps: \n1. automatic machine translation\n2. post-machine editing by a native human translator\n3. review by a qualified professional editor\n\n## Facts and numbers\n\n- Over 100,000 translations completed by over 17,000 professional translators.\n- 11 years of experience.\n- 60% the average increased numbers of supported languages.\n- 75% average CSAT increase after starting multilingual support.\n\nWant to see how it works?\n[Book a demo](https://www.translate.com/lead?zendesk \"https://www.translate.com/lead?zendesk\").\n\nOr text our customer support: integration@translate.com\n","raw_installation_instructions":"To start using the Translate.com Zendesk app, follow a few steps:\r\n\r\n* Step 1. Authorize at the Zendesk Portal. \r\n* Step 2. Navigate to the Zendesk Marketplace and search for the Translate plugin. \r\n* Step 3. Install the plugin and refresh the app by clicking the icon in the upper right. \r\n* Step 4. Log in to your personal account or create a new one at Translate.com. \r\n* Step 5. Set the source language of your tickets. \r\n* Step 6. Now your account is ready to use. Mark the incoming tickets for translation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://73264.apps.zdusercontent.com/73264/assets/1697022252-3bfe133259563adc31ff3857a0547511/logo-small.png","large_icon":"https://73264.apps.zdusercontent.com/73264/assets/1697022252-3bfe133259563adc31ff3857a0547511/logo.png","screenshots":["https://73264.apps.zdusercontent.com/73264/assets/1697022252-3bfe133259563adc31ff3857a0547511/screenshot-0.png","https://73264.apps.zdusercontent.com/73264/assets/1697022252-3bfe133259563adc31ff3857a0547511/screenshot-1.png","https://73264.apps.zdusercontent.com/73264/assets/1697022252-3bfe133259563adc31ff3857a0547511/screenshot-2.png"],"installation_count":144},{"id":74379,"name":"BT Cloud Work","state":"published","version":"2.7.2","framework_version":"2.0","parameters":[{"id":250437,"app_id":74379,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-11-14T00:44:09Z","updated_at":"2015-11-14T00:44:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":403,"entity_id":74379,"app_id":74379,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:26.000Z","updated_at":"2019-05-15T05:39:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":3,"count":{"1":1,"5":1,"2":2,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-11-14T00:44:09Z","updated_at":"2026-03-19T18:06:18Z","terms_conditions_url":null,"app_organization":{"id":574,"name":"RingCentral","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[1,5,3,7],"date_published":"2015-11-14T00:44:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://business.bt.com/corporate/products/corporate-unified-communications/cloud-work/"},"location_names":["top_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2026-03-19T18:06:13Z","owner_id":269519,"author_name":"BT Cloud Work","author_email":"zendesk@ringcentral.com","author_url":"https://www.ringcentral.com","short_description":"Streamline workflows with the BT Cloud Work integration for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe BT Cloud Work Application for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes.\u003c/p\u003e\n\n\u003cp\u003eBT Cloud Work provides a complete host of features to address your business needs\u003c/p\u003e\n\n\u003ch4\u003eComplete cloud-based app\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse your browser on any platform (Windows®, Mac®); no software installation is needed.\u003c/li\u003e\n\u003cli\u003eMake or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the BT Cloud Work phone system all directly from your account within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eIncreased call efficiency\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\u003c/li\u003e\n\u003cli\u003eSave time by eliminating misdials.\u003c/li\u003e\n\u003cli\u003eSearch between Zendesk or BT Cloud Work contacts within the embedded dialer for easy contact outreach\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnhanced customer interaction\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eTalk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\u003c/li\u003e\n\u003cli\u003eIncoming callers are instantly matched to existing client records, which are automatically displayed for easy access\u003c/li\u003e\n\u003cli\u003eTickets are created automatically when a call arrives.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data Usage\u003c/h4\u003e\n\n\u003cp\u003eBT Cloud Work is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\u003c/p\u003e\n\n\u003ch5\u003eData Access Scope\u003c/h5\u003e\n\n\u003cp\u003eThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\u003c/p\u003e\n\n\u003ch5\u003eTicket \u0026amp; User Data Processing\u003c/h5\u003e\n\n\u003cp\u003eThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\u003c/p\u003e\n\n\u003ch5\u003ePurpose Limitation\u003c/h5\u003e\n\n\u003cp\u003eZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\u003c/p\u003e\n\n\u003ch5\u003eData Storage \u0026amp; SecurityBT Cloud Work processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with BT Cloud Work’s global compliance framework.\u003c/h5\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the BT Cloud Work app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the BT Cloud Work app page, click \u003cem\u003eInstall\u003c/em\u003e in the upper-right corner. You will be presented with a web page.\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The BT Cloud Work app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the BT Cloud Work app icon. The BT Cloud Work login screen opens.\u003c/li\u003e\n\u003cli\u003eEnter your BT Cloud Work Account and your BT Cloud Work password.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nThe BT Cloud Work Application for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes.\n\nBT Cloud Work provides a complete host of features to address your business needs\n\n#### Complete cloud-based app\n* Use your browser on any platform (Windows®, Mac®); no software installation is needed.\n* Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the BT Cloud Work phone system all directly from your account within Zendesk.\n\n#### Increased call efficiency\n\n* With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\n* Save time by eliminating misdials.\n* Search between Zendesk or BT Cloud Work contacts within the embedded dialer for easy contact outreach\n\n#### Enhanced customer interaction\n* Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\n* Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access\n* Tickets are created automatically when a call arrives.\n\n#### Privacy \u0026 Data Usage\nBT Cloud Work is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.\n\n##### Data Access Scope\nThe integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.\n\n##### Ticket \u0026 User Data Processing\nThe application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.\n\n##### Purpose Limitation\nZendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.\n\n##### Data Storage \u0026 SecurityBT Cloud Work processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with BT Cloud Work’s global compliance framework.","raw_installation_instructions":"## Getting Started\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n2. Under Apps, select Marketplace, then find the BT Cloud Work app and click the tile.\n3. On the BT Cloud Work app page, click *Install* in the upper-right corner. You will be presented with a web page.\n4. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \n5. Click Continue. The app installs to your Zendesk account.\n6. Refresh your Zendesk login session. The BT Cloud Work app icon shows at the top right hand corner.\n7. Click the BT Cloud Work app icon. The BT Cloud Work login screen opens.\n8. Enter your BT Cloud Work Account and your BT Cloud Work password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://74379.apps.zdusercontent.com/74379/assets/1773379041-669ae92c87921451ac166cf319c3c788/logo-small.png","large_icon":"https://74379.apps.zdusercontent.com/74379/assets/1773379041-669ae92c87921451ac166cf319c3c788/logo.png","screenshots":["https://74379.apps.zdusercontent.com/74379/assets/1773379041-669ae92c87921451ac166cf319c3c788/screenshot-0.png","https://74379.apps.zdusercontent.com/74379/assets/1773379041-669ae92c87921451ac166cf319c3c788/screenshot-1.png","https://74379.apps.zdusercontent.com/74379/assets/1773379041-669ae92c87921451ac166cf319c3c788/screenshot-2.png"],"installation_count":15},{"id":76115,"name":"Super Receptionist","state":"published","version":"3.0.0","framework_version":"2.0","parameters":[{"id":257576,"app_id":76115,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-12-04T00:39:58Z","updated_at":"2015-12-04T00:39:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":257574,"app_id":76115,"name":"knowlarity_Number","kind":"text","required":true,"position":1,"created_at":"2015-12-04T00:39:58Z","updated_at":"2015-12-04T00:39:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":257575,"app_id":76115,"name":"SR_API_key","kind":"text","required":true,"position":2,"created_at":"2015-12-04T00:39:58Z","updated_at":"2015-12-04T00:39:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":442794,"app_id":76115,"name":"Default_Cli_number","kind":"text","required":false,"position":3,"created_at":"2017-08-01T22:00:42Z","updated_at":"2017-08-01T22:00:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":442795,"app_id":76115,"name":"Call_Disposition","kind":"checkbox","required":false,"position":4,"created_at":"2017-08-01T22:00:42Z","updated_at":"2017-08-01T22:00:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":656536,"app_id":76115,"name":"x_api_key","kind":"hidden","required":false,"position":5,"created_at":"2019-04-23T21:25:07Z","updated_at":"2019-04-23T21:25:07Z","default_value":"rGCAb94dLX3xPwFi5mO9Aa63v369bfUz9bi0m89A","secure":false,"scopes":null,"options":null}],"plans":[{"id":406,"entity_id":76115,"app_id":76115,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:30.000Z","updated_at":"2019-05-15T05:39:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2015-12-04T00:39:58Z","updated_at":"2025-04-04T00:02:50Z","terms_conditions_url":null,"app_organization":{"id":556,"name":"knowlarity","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[1],"date_published":"2015-12-04T00:39:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.knowlarity.com/pricing/voice"},"location_names":["top_bar"],"last_update_time":"2021-10-20T18:16:32Z","owner_id":269519,"author_name":"Knowlarity Communications","author_email":"konnect.developer@knowlarity.com","author_url":"https://www.knowlarity.com/sr/","short_description":"Streamline \u0026 Automate Your Contact Centre Operations with Super Receptionist","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith this amazing new integration, customers can get a special phone number from SuperReceptionist integrated with their Zendesk account. When customers call in, support teams can welcome them with a customized message, inviting them to submit a support ticket. If customers call in during business hours, they can even be directed to a live support agent automatically. Agents can greet customer with his name and also be aware of previous conversations and choose to link the calls to previous tickets or create new ones. Once the call is completed, SuperReceptionist automatically creates a support ticket on behalf of the customer, with a link to the call records. What\u0026#39;s more, agents can even make calls right from the Zendesk account!!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo find out how to set up this integration, please view the instructions \u003ca href=\"http://konnect.knowlarity.com/help/zendesk\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nWith this amazing new integration, customers can get a special phone number from SuperReceptionist integrated with their Zendesk account. When customers call in, support teams can welcome them with a customized message, inviting them to submit a support ticket. If customers call in during business hours, they can even be directed to a live support agent automatically. Agents can greet customer with his name and also be aware of previous conversations and choose to link the calls to previous tickets or create new ones. Once the call is completed, SuperReceptionist automatically creates a support ticket on behalf of the customer, with a link to the call records. What's more, agents can even make calls right from the Zendesk account!!","raw_installation_instructions":"To find out how to set up this integration, please view the instructions [here](http://konnect.knowlarity.com/help/zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://76115.apps.zdusercontent.com/76115/assets/1634658832-6ddea671bbc8ceb95b50fa0eab9e688d/logo-small.png","large_icon":"https://76115.apps.zdusercontent.com/76115/assets/1634658832-6ddea671bbc8ceb95b50fa0eab9e688d/logo.png","screenshots":["https://76115.apps.zdusercontent.com/76115/assets/1634658832-6ddea671bbc8ceb95b50fa0eab9e688d/screenshot-0.png","https://76115.apps.zdusercontent.com/76115/assets/1634658832-6ddea671bbc8ceb95b50fa0eab9e688d/screenshot-1.png","https://76115.apps.zdusercontent.com/76115/assets/1634658832-6ddea671bbc8ceb95b50fa0eab9e688d/screenshot-2.png"],"installation_count":9},{"id":77161,"name":"ChannelReply","state":"published","version":"2.0.2","framework_version":"2.0","parameters":[{"id":261648,"app_id":77161,"name":"name","kind":"text","required":true,"position":0,"created_at":"2015-12-18T00:44:39Z","updated_at":"2015-12-18T00:44:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":411,"entity_id":77161,"app_id":77161,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:35.000Z","updated_at":"2019-05-15T05:39:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":167,"average":4,"count":{"5":84,"2":26,"3":22,"1":22,"4":13}},"single_install":false,"default_locale":"en","feature_color":" #4db8ff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2015-12-18T00:44:39Z","updated_at":"2026-07-24T15:52:21Z","terms_conditions_url":"https://www.channelreply.com/terms","app_organization":{"id":522,"name":"ChannelReply","email":"support@channelreply.com","website":"www.channelreply.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2015-12-18T00:44:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.channelreply.com/pricing/channelreply"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-24T15:52:19Z","owner_id":269519,"author_name":"ChannelReply","author_email":"support@channelreply.zendesk.com","author_url":"https://www.channelreply.com","short_description":"Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg \u0026 WooCommerce with Zendesk","long_description":"\u003cp\u003eTired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg \u0026amp; WooCommerce messaging into Zendesk. Never lose a customer in the shuffle again!\u003c/p\u003e\n\n\u003cp\u003eStart a free 14-day trial at \u003ca href=\"https://channelreply.threecolts.com/sign-up\"\u003ehttps://channelreply.threecolts.com/sign-up\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eAnswer Messages from Amazon, eBay, Shopify, Walmart \u0026amp; More\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.channelreply.com/images/gifs/zendesk-app/gif-0.gif\" title=\"Macros\"\u003e\u003cimg src=\"https://www.channelreply.com/images/gifs/zendesk-app/gif-0.gif\" alt=\"Macros\" title=\"Macros\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations, clears clutter, and delivers your messages reliably.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReply directly to Amazon, eBay, Walmart \u0026amp; Newegg customers by API, with your messages counting toward all SLAs\u003c/li\u003e\n\u003cli\u003eRespond to Back Market tickets to contact the agent who’s supporting your customer\u003c/li\u003e\n\u003cli\u003eAnswer Shopify, WooCommerce and Etsy messages by email, or hit “Reply on Etsy” in the ChannelReply app to jump into the Etsy conversation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet All the Data You Need\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"http://https://www.channelreply.com/images/gifs/zendesk-app/gif-1.gif\" title=\"Order Data\"\u003e\u003cimg src=\"https://www.channelreply.com/images/gifs/zendesk-app/gif-1.gif\" alt=\"Order Data\" title=\"Order Data\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe ChannelReply app shows all your crucial buyer and order data beside each ticket, including:\u003c/p\u003e\n\n\u003cp\u003eBuyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – WooCommerce Order Key – Much More!\u003c/p\u003e\n\n\u003ch2\u003eTake Action Inside Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"http://https://www.channelreply.com/images/gifs/zendesk-app/gif-2.gif\" title=\"Actions\"\u003e\u003cimg src=\"https://www.channelreply.com/images/gifs/zendesk-app/gif-2.gif\" alt=\"Actions\" title=\"Actions\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eUse the ChannelReply app to perform actions without leaving Zendesk. Here are just a few options:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons\u003c/li\u003e\n\u003cli\u003eTackle eBay Resolution Center cases\u003c/li\u003e\n\u003cli\u003eComplete Etsy orders by uploading shipping info\u003c/li\u003e\n\u003cli\u003eHandle eBay, Shopify, Walmart, Back Market, Newegg and WooCommerce cancellations\u003c/li\u003e\n\u003cli\u003eRefund orders from eBay, Shopify, Walmart, Back Market or WooCommerce\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSee All Your Notifications\u003c/h2\u003e\n\n\u003cp\u003eWe\u0026#39;re  happy to help you get all your important system notifications from all your seller accounts. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.\u003c/p\u003e\n\n\u003ch2\u003eType No Evil\u003c/h2\u003e\n\n\u003cp\u003eSend replies without breaking any rules. Set rules to remove specific text like links, contact info and promotions from your replies. Plus, build replacement signatures for each marketplace account.\u003c/p\u003e\n\n\u003ch2\u003eEmpower Your Team\u003c/h2\u003e\n\n\u003cp\u003eHarness the awesome power of Zendesk macros and business rules!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate personalized autoreplies for Amazon, Etsy, Walmart etc.\u003c/li\u003e\n\u003cli\u003eAdd placeholders for order info to Zendesk macros\u003c/li\u003e\n\u003cli\u003eAssign buyer questions to the right customer service agent\u003c/li\u003e\n\u003cli\u003eSet priority levels for marketplace messages\u003c/li\u003e\n\u003cli\u003eInvent powerful, time-saving workflows unique to your business\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eMake multichannel support pain-free. Start your free trial at \u003ca href=\"https://www.channelreply.threecolts.com/sign-up\"\u003ehttps://www.channelreply.threecolts.com/sign-up\u003c/a\u003e, or visit \u003ca href=\"https://www.channelreply.com/\"\u003ehttps://www.channelreply.com/\u003c/a\u003e to learn more.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.channelreply.com/privacy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease go to https://www.channelreply.com/help/view/zendesk-integration and follow the installation instructions there. Note that you will need a ChannelReply account to use the app.\u003c/p\u003e\n","raw_long_description":"Tired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg \u0026 WooCommerce messaging into Zendesk. Never lose a customer in the shuffle again!\n\nStart a free 14-day trial at [https://channelreply.threecolts.com/sign-up](https://channelreply.threecolts.com/sign-up)\n\n## Answer Messages from Amazon, eBay, Shopify, Walmart \u0026 More\n\n[![Macros](https://www.channelreply.com/images/gifs/zendesk-app/gif-0.gif \"Macros\")](https://www.channelreply.com/images/gifs/zendesk-app/gif-0.gif \"Macros\")\n\nChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations, clears clutter, and delivers your messages reliably.\n\n- Reply directly to Amazon, eBay, Walmart \u0026 Newegg customers by API, with your messages counting toward all SLAs\n- Respond to Back Market tickets to contact the agent who’s supporting your customer\n- Answer Shopify, WooCommerce and Etsy messages by email, or hit “Reply on Etsy” in the ChannelReply app to jump into the Etsy conversation\n\n## Get All the Data You Need\n[![Order Data](https://www.channelreply.com/images/gifs/zendesk-app/gif-1.gif \"Order Data\")](http://https://www.channelreply.com/images/gifs/zendesk-app/gif-1.gif \"Order Data\")\n\nThe ChannelReply app shows all your crucial buyer and order data beside each ticket, including:\n\nBuyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – WooCommerce Order Key – Much More!\n\n## Take Action Inside Zendesk\n\n[![Actions](https://www.channelreply.com/images/gifs/zendesk-app/gif-2.gif \"Actions\")](http://https://www.channelreply.com/images/gifs/zendesk-app/gif-2.gif \"Actions\")\n\nUse the ChannelReply app to perform actions without leaving Zendesk. Here are just a few options:\n\n- Trigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons\n- Tackle eBay Resolution Center cases\n- Complete Etsy orders by uploading shipping info\n- Handle eBay, Shopify, Walmart, Back Market, Newegg and WooCommerce cancellations\n- Refund orders from eBay, Shopify, Walmart, Back Market or WooCommerce\n\n## See All Your Notifications\n\nWe\u0026#39;re  happy to help you get all your important system notifications from all your seller accounts. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.\n\n## Type No Evil\n\nSend replies without breaking any rules. Set rules to remove specific text like links, contact info and promotions from your replies. Plus, build replacement signatures for each marketplace account.\n\n## Empower Your Team\n\nHarness the awesome power of Zendesk macros and business rules!\n\n- Create personalized autoreplies for Amazon, Etsy, Walmart etc.\n- Add placeholders for order info to Zendesk macros\n- Assign buyer questions to the right customer service agent\n- Set priority levels for marketplace messages\n- Invent powerful, time-saving workflows unique to your business\n\n## Get Started\n\nMake multichannel support pain-free. Start your free trial at [https://www.channelreply.threecolts.com/sign-up](https://www.channelreply.threecolts.com/sign-up), or visit [https://www.channelreply.com/](https://www.channelreply.com/) to learn more.\n\nLearn how we handle your data in our [privacy policy](https://www.channelreply.com/privacy).","raw_installation_instructions":"Please go to https://www.channelreply.com/help/view/zendesk-integration and follow the installation instructions there. Note that you will need a ChannelReply account to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://77161.apps.zdusercontent.com/77161/assets/1772538260-acae8f9e8eab543e62b95a4f0e8e5076/logo-small.png","large_icon":"https://77161.apps.zdusercontent.com/77161/assets/1772538260-acae8f9e8eab543e62b95a4f0e8e5076/logo.png","screenshots":["https://77161.apps.zdusercontent.com/77161/assets/1772538260-acae8f9e8eab543e62b95a4f0e8e5076/screenshot-0.png","https://77161.apps.zdusercontent.com/77161/assets/1772538260-acae8f9e8eab543e62b95a4f0e8e5076/screenshot-1.png","https://77161.apps.zdusercontent.com/77161/assets/1772538260-acae8f9e8eab543e62b95a4f0e8e5076/screenshot-2.png"],"installation_count":1300},{"id":77836,"name":"EZO EAM","state":"published","version":"4.9","framework_version":"2.0","parameters":[{"id":264112,"app_id":77836,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-01-05T23:05:08Z","updated_at":"2016-01-05T23:05:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1239688,"app_id":77836,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2021-04-05T22:31:51Z","updated_at":"2021-04-05T22:31:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":264110,"app_id":77836,"name":"ezo_subdomain","kind":"text","required":true,"position":2,"created_at":"2016-01-05T23:05:08Z","updated_at":"2018-10-30T18:53:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264111,"app_id":77836,"name":"admin_email","kind":"text","required":true,"position":3,"created_at":"2016-01-05T23:05:08Z","updated_at":"2018-10-30T18:53:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2694896,"app_id":77836,"name":"activity_logs","kind":"checkbox","required":false,"position":4,"created_at":"2023-09-13T18:59:25Z","updated_at":"2023-09-13T18:59:25Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":719824,"app_id":77836,"name":"sunshine_available","kind":"hidden","required":false,"position":5,"created_at":"2019-08-21T18:19:58Z","updated_at":"2023-09-13T18:59:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":413,"entity_id":77836,"app_id":77836,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:38.000Z","updated_at":"2019-05-15T05:39:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":41,"average":4,"count":{"5":21,"4":2,"3":8,"1":7,"2":3}},"single_install":true,"default_locale":"en","feature_color":"#006fc8","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2016-01-05T23:05:08Z","updated_at":"2026-09-25T23:59:36Z","terms_conditions_url":null,"app_organization":{"id":688,"name":"EZOfficeInventory","email":"support@ezofficeinventory.com","website":"http://www.ezofficeinventory.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2016-01-05T23:05:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ezofficeinventory.com/pricing?r=zendesk_marketplace"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-25T23:59:31Z","owner_id":269519,"author_name":"EZO","author_email":"support@ezofficeinventory.com","author_url":"https://www.ezofficeinventory.com/?r=zendesk_marketplace","short_description":"Track, maintain, and support every asset from one place","long_description":"\u003cp\u003eEZO EAM from EZO is an asset lifecycle management solution that gives you complete visibility into your asset and inventory landscape, with built-in support for purchasing, reservations, assignment, auditing, and maintenance. See our quick \u003ca href=\"https://www.youtube.com/watch?v=DzSXdaW2CZQ\"\u003edemo\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eOur Zendesk integration delivers a best-in-class service management experience and boosts agent efficiency by consolidating your assets and service desk tickets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZO\u0026#39;s alerts in Zendesk. Check out our videos on \u003ca href=\"https://www.youtube.com/watch?v=E7j3j3UukE0\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-\"\u003eService Desk alerts\u003c/a\u003e and \u003ca href=\"https://www.youtube.com/watch?v=FEJKMgPlgNo\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-\"\u003ereports\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThe two systems work together seamlessly, giving agents a new level of control and context when working on incidents. Access all your assets from EZO and link them with individuals and tickets in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eOur integration with Zendesk enables you to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming services in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate Zendesk tickets straight from the asset details page in EZO\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFlag and quickly identify assets for maintenance, track an asset\u0026#39;s incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSome common use cases include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAn employee requests repairs for a broken laptop and reserves a loaner during the service. EZO manages the asset details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of service completion for outstanding tickets and overdue reservations. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA technician in the field needs help troubleshooting a power drill and submits a ticket. In Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn engineering company pulls a report in EZO showing all of the Zendesk tickets associated with their instruments, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee our videos of other \u003ca href=\"https://www.youtube.com/watch?v=bRoaxrvMop4\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-\"\u003ecommon service management workflows\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eUse EZO\u0026#39;s powerful tracking to manage custody, location, and maintenance of all your assets across barcode, QR code, and RFID. Built for IT, operations, and facilities teams, it pairs asset tracking with maintenance management so you can extend asset life and cut downtime. Gain added visibility through out-of-the-box integrations with identity management solutions such as Google Workspace, OneLogin, and Okta.\u003c/p\u003e\n\n\u003cp\u003eStreamline your service management workflows while strengthening both security and accountability with a comprehensive cloud and mobile asset management platform. \u003c/p\u003e\n\n\u003cp\u003eEZO processes Customer Data in accordance with its \u003ca href=\"https://ezo.io/terms-of-service/\"\u003eTerms of Service\u003c/a\u003e. Additionally, EZO\u0026#39;s \u003ca href=\"https://ezo.io/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e applies to processing of Personal Data. \u003c/p\u003e\n\n\u003cp\u003eReach out to us at \u003ca href=\"mailto:support@ezofficeinventory.com\"\u003esupport@ezofficeinventory.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eDon’t have an EZOfficeInventory Account?\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.ezofficeinventory.com/?r=zendesk_marketplace\"\u003eVisit our website\u003c/a\u003e and hit the Sign Up button. You can take EZOfficeInventory for a 15-day free trial. No credit card is required for signing up.\u003c/p\u003e\n\n\u003ch3\u003eAlready have an Account?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk portal\u003c/li\u003e\n\u003cli\u003eSign in to your EZOfficeInventory account\u003c/li\u003e\n\u003cli\u003eIn EZOfficeInventory, go to Settings → Add Ons → Zendesk Integration\u003c/li\u003e\n\u003cli\u003eTap the Get App On Zendesk button\u003c/li\u003e\n\u003cli\u003eYou’ll be asked for your Zendesk subdomain\u003c/li\u003e\n\u003cli\u003eOnce you’ve entered the subdomain here, we’ll take care of the rest\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOpen any Zendesk ticket and look for the EZOfficeInventory app on the right. If the Apps Pane is collapsed, tap the Apps button on top right to view connected apps\u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eHere are the first few steps that you can do:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a staff user in EZOfficeInventory, say, emily@example.com\u003c/li\u003e\n\u003cli\u003eCheck out a few assets to Emily\u003c/li\u003e\n\u003cli\u003eGo to Zendesk and create a ticket for emily@example.com\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe assets checked out to Emily are shown in the right pane on this ticket. You can also see her EZOfficeInventory profile details.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLink an asset to the ticket by tapping the blue link button at an asset\u003c/li\u003e\n\u003cli\u003eGo to the linked asset in EZOfficeInventory and explore the Zendesk Tickets tab on this asset\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"EZO EAM from EZO is an asset lifecycle management solution that gives you complete visibility into your asset and inventory landscape, with built-in support for purchasing, reservations, assignment, auditing, and maintenance. See our quick [demo](https://www.youtube.com/watch?v=DzSXdaW2CZQ).\n\n Our Zendesk integration delivers a best-in-class service management experience and boosts agent efficiency by consolidating your assets and service desk tickets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZO's alerts in Zendesk. Check out our videos on [Service Desk alerts](https://www.youtube.com/watch?v=E7j3j3UukE0\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-) and [reports](https://www.youtube.com/watch?v=FEJKMgPlgNo\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-).\n\n The two systems work together seamlessly, giving agents a new level of control and context when working on incidents. Access all your assets from EZO and link them with individuals and tickets in Zendesk.\n\n Our integration with Zendesk enables you to: \n\n + Search for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming services in Zendesk\n\n + Create Zendesk tickets straight from the asset details page in EZO\n\n + Flag and quickly identify assets for maintenance, track an asset's incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume \n\n Some common use cases include:\n\n + An employee requests repairs for a broken laptop and reserves a loaner during the service. EZO manages the asset details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of service completion for outstanding tickets and overdue reservations. \n\n + A technician in the field needs help troubleshooting a power drill and submits a ticket. In Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine. \n\n + An engineering company pulls a report in EZO showing all of the Zendesk tickets associated with their instruments, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets.\n\n See our videos of other [common service management workflows](https://www.youtube.com/watch?v=bRoaxrvMop4\u0026list=PLrxqwwbzgsiVf9FUb1FFvWLadaFAv5FE-).\n\n Use EZO's powerful tracking to manage custody, location, and maintenance of all your assets across barcode, QR code, and RFID. Built for IT, operations, and facilities teams, it pairs asset tracking with maintenance management so you can extend asset life and cut downtime. Gain added visibility through out-of-the-box integrations with identity management solutions such as Google Workspace, OneLogin, and Okta.\n\n Streamline your service management workflows while strengthening both security and accountability with a comprehensive cloud and mobile asset management platform. \n\n EZO processes Customer Data in accordance with its [Terms of Service](https://ezo.io/terms-of-service/). Additionally, EZO's [Privacy Policy](https://ezo.io/privacy-policy/) applies to processing of Personal Data. \n\n Reach out to us at [support@ezofficeinventory.com](mailto:support@ezofficeinventory.com).","raw_installation_instructions":"### Don’t have an EZOfficeInventory Account?\n\n[Visit our website](https://www.ezofficeinventory.com/?r=zendesk_marketplace) and hit the Sign Up button. You can take EZOfficeInventory for a 15-day free trial. No credit card is required for signing up.\n\n### Already have an Account?\n\n+ Sign in to your Zendesk portal\n+ Sign in to your EZOfficeInventory account\n+ In EZOfficeInventory, go to Settings → Add Ons → Zendesk Integration\n+ Tap the Get App On Zendesk button\n+ You’ll be asked for your Zendesk subdomain\n+ Once you’ve entered the subdomain here, we’ll take care of the rest\n\nOpen any Zendesk ticket and look for the EZOfficeInventory app on the right. If the Apps Pane is collapsed, tap the Apps button on top right to view connected apps\n### Getting Started\n\nHere are the first few steps that you can do:\n\n+ Create a staff user in EZOfficeInventory, say, emily@example.com\n+ Check out a few assets to Emily\n+ Go to Zendesk and create a ticket for emily@example.com\n\nThe assets checked out to Emily are shown in the right pane on this ticket. You can also see her EZOfficeInventory profile details.\n\n+ Link an asset to the ticket by tapping the blue link button at an asset\n+ Go to the linked asset in EZOfficeInventory and explore the Zendesk Tickets tab on this asset","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://77836.apps.zdusercontent.com/77836/assets/1789630174-4f5a92245a9d00539c1039883d702175/logo-small.png","large_icon":"https://77836.apps.zdusercontent.com/77836/assets/1789630174-4f5a92245a9d00539c1039883d702175/logo.png","screenshots":["https://77836.apps.zdusercontent.com/77836/assets/1789630174-4f5a92245a9d00539c1039883d702175/screenshot-0.png","https://77836.apps.zdusercontent.com/77836/assets/1789630174-4f5a92245a9d00539c1039883d702175/screenshot-1.png","https://77836.apps.zdusercontent.com/77836/assets/1789630174-4f5a92245a9d00539c1039883d702175/screenshot-2.png"],"installation_count":135},{"id":77838,"name":"Omni-channel Cloud Contact Center","state":"published","version":"4.0","framework_version":"2.0","parameters":[{"id":264126,"app_id":77838,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-01-05T23:45:09Z","updated_at":"2016-01-05T23:45:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264122,"app_id":77838,"name":"ADUrl","kind":"url","required":true,"position":1,"created_at":"2016-01-05T23:45:09Z","updated_at":"2016-01-05T23:45:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264123,"app_id":77838,"name":"ADWidth","kind":"number","required":false,"position":2,"created_at":"2016-01-05T23:45:09Z","updated_at":"2016-01-22T02:50:05Z","default_value":"400","secure":false,"scopes":null,"options":null},{"id":264124,"app_id":77838,"name":"ADHeight","kind":"number","required":false,"position":3,"created_at":"2016-01-05T23:45:09Z","updated_at":"2016-01-22T02:50:05Z","default_value":"800","secure":false,"scopes":null,"options":null},{"id":264125,"app_id":77838,"name":"ADAssignTicket","kind":"checkbox","required":false,"position":4,"created_at":"2016-01-05T23:45:09Z","updated_at":"2016-01-05T23:45:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":481823,"app_id":77838,"name":"ADFirstTicketAH","kind":"checkbox","required":false,"position":5,"created_at":"2017-12-06T23:29:48Z","updated_at":"2017-12-06T23:29:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":414,"entity_id":77838,"app_id":77838,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:39.000Z","updated_at":"2019-05-15T05:39:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#093E7F","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-01-05T23:45:09Z","updated_at":"2026-01-29T23:26:43Z","terms_conditions_url":null,"app_organization":{"id":599,"name":"Bright Pattern Inc","email":"support@brightpattern.com","website":"www.brightpattern.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,3,5,1,2],"date_published":"2016-01-05T23:45:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.brightpattern.com/call-center-software-pricing/"},"location_names":["background","ticket_sidebar","user_sidebar","top_bar","nav_bar"],"last_update_time":"2022-01-07T16:52:13Z","owner_id":269519,"author_name":"Bright Pattern Inc.","author_email":"support@brightpattern.com","author_url":"https://www.brightpattern.com/","short_description":"Support your customers over the phone, rich web chat, mobile apps, and SMS","long_description":"\u003cp\u003eOmnichannel cloud contact center integrated with Zendesk leverages the information contained in your Zendesk environment to provide an exceptional agent and customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.brightpattern.com/integrations/zendesk-call-center-software/\"\u003eBright Pattern Contact Center\u003c/a\u003e delivers powerful omnichannel call center features, including robust outbound capabilities for campaigns, advanced inbound capabilities for service and support, and blended capabilities for multipurpose call centers.\u003cbr\u003e\n* Phone calls, emails, chats, SMS and other digital messages are routed via single queue to agents, based on their skills\u003cbr\u003e\n* Agent share presence for all channels\u003cbr\u003e\n* Reporting covers performance across all channels\u003cbr\u003e\n* Identify and prioritize/segment your customers based on Zendesk data, offer voice and chat self-service using scenario flow editor with pre-built blocks for accessing Zendesk\u003cbr\u003e\n* Use the data above for intelligent screen pop\u003cbr\u003e\n* Monitor your representative performance in real-time\u003cbr\u003e\n* Ensure quality and discover areas that require training improvements with built-in OmniQM with screen recording, monitoring, sentiment and custom evaluation forms\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation steps:\u003c/h2\u003e\n\n\u003cp\u003e1) Click the Install button above.\u003c/p\u003e\n\n\u003cp\u003e2) Select a Zendesk account from the dropdown list where you want to install the Bright Pattern application. And then click Install button again.\u003c/p\u003e\n\n\u003cp\u003e3) Now you would be directed to the Zendesk Admin center on the Installation form for Bright Pattern Omni-Channel Cloud Contact Center application. There you need to provide some configuration information for the installation.\u003c/p\u003e\n\n\u003cp\u003e4) Field \u0026#39;Title\u0026#39; - it\u0026#39;s the display name of Bright Pattern application how it would be called in Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e5) Field \u0026#39;Agent Desktop URL\u0026#39; - there you should provide a link to the Bright Pattern Agent Desktop application for Zendesk.\u003c/p\u003e\n\n\u003cp\u003eUse the following format for the URL:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003ehttp://\u003ccode class=\"html\"\u003e\u0026lt;tenant_name\u0026gt;\u003c/code\u003e/agentdesktop/Zendesk.jsp\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eJust substitute \u003ccode class=\"html\"\u003e\u0026lt;tenant_name\u0026gt;\u003c/code\u003e with your domain.\u003c/p\u003e\n\n\u003cp\u003e6) Field \u0026#39;AgentDesktop widget\u0026#39;s width\u0026#39; - the width of the popup window for the Agent Desktop Widget.\u003c/p\u003e\n\n\u003cp\u003e6) Field \u0026#39;AgentDesktop widget\u0026#39;s height\u0026#39; - the height of the popup window for the Agent Desktop Widget.\u003c/p\u003e\n\n\u003cp\u003e7) Checkbox \u0026#39;Assign tickets on screen-pop\u0026#39; - select it if you want the system to automatically assign screen-pop tickets to the agents receiving corresponding interactions.\u003c/p\u003e\n\n\u003cp\u003e8) Checkbox \u0026#39;Attach activity record to first open interaction\u0026#39; - by default the activity record would be attached to the latest used ticket during the interaction (call/chat), but by setting this checkbox you can alter this behaviour to attach the activity record no to the last used ticket but to the first opened.\u003c/p\u003e\n\n\u003cp\u003e9) Role restrictions - you can select the roles for Zendesk users that should have access to the Agent Desktop Widget.\u003c/p\u003e\n\n\u003cp\u003e10) Group restrictions - you can select Zendesk groups of users that should have access to the Agent Desktop Widget.\u003c/p\u003e\n\n\u003cp\u003e11) Pressing the Install button will start the installation. Wait until it will be completed, and then Zendesk will show you the list of installed application. Among them should be Bright Pattern application with the name that you specified on the step 4 in the field \u0026#39;Title\u0026#39;.\u003c/p\u003e\n\n\u003ch2\u003eConfigure the application when it is already installed\u003c/h2\u003e\n\n\u003cp\u003e1) Go to the list of installed applications in the Zendesk Admin panel.\u003c/p\u003e\n\n\u003cp\u003e2) Find there the Bright Pattern application (its default name is \u0026#39;Omni-channel Cloud Contact Center\u0026#39;).\u003c/p\u003e\n\n\u003cp\u003e3) Press the small Gear button over the application icon.\u003c/p\u003e\n\n\u003cp\u003e4) Click \u0026#39;Changes settings\u0026#39; option.\u003c/p\u003e\n\n\u003cp\u003e5) There you can modify the configuration values for the Bright Pattern Zendesk application, the same as during the installation. See the section above for the description.\u003c/p\u003e\n","raw_long_description":"Omnichannel cloud contact center integrated with Zendesk leverages the information contained in your Zendesk environment to provide an exceptional agent and customer experience.\r\n\r\n[Bright Pattern Contact Center](https://www.brightpattern.com/integrations/zendesk-call-center-software/) delivers powerful omnichannel call center features, including robust outbound capabilities for campaigns, advanced inbound capabilities for service and support, and blended capabilities for multipurpose call centers.\r\n* Phone calls, emails, chats, SMS and other digital messages are routed via single queue to agents, based on their skills\r\n* Agent share presence for all channels\r\n* Reporting covers performance across all channels\r\n* Identify and prioritize/segment your customers based on Zendesk data, offer voice and chat self-service using scenario flow editor with pre-built blocks for accessing Zendesk\r\n* Use the data above for intelligent screen pop\r\n* Monitor your representative performance in real-time\r\n* Ensure quality and discover areas that require training improvements with built-in OmniQM with screen recording, monitoring, sentiment and custom evaluation forms","raw_installation_instructions":"## Installation steps:\n\n1) Click the Install button above.\n\n2) Select a Zendesk account from the dropdown list where you want to install the Bright Pattern application. And then click Install button again.\n\n3) Now you would be directed to the Zendesk Admin center on the Installation form for Bright Pattern Omni-Channel Cloud Contact Center application. There you need to provide some configuration information for the installation.\n\n4) Field 'Title' - it's the display name of Bright Pattern application how it would be called in Zendesk environment.\n\n5) Field 'Agent Desktop URL' - there you should provide a link to the Bright Pattern Agent Desktop application for Zendesk.\n\nUse the following format for the URL:\n\n\u003e http://\u003ctenant_name\u003e/agentdesktop/Zendesk.jsp\n\nJust substitute \u003ctenant_name\u003e with your domain.\n\n6) Field 'AgentDesktop widget's width' - the width of the popup window for the Agent Desktop Widget.\n\n6) Field 'AgentDesktop widget's height' - the height of the popup window for the Agent Desktop Widget.\n\n7) Checkbox 'Assign tickets on screen-pop' - select it if you want the system to automatically assign screen-pop tickets to the agents receiving corresponding interactions.\n\n8) Checkbox 'Attach activity record to first open interaction' - by default the activity record would be attached to the latest used ticket during the interaction (call/chat), but by setting this checkbox you can alter this behaviour to attach the activity record no to the last used ticket but to the first opened.\n\n9) Role restrictions - you can select the roles for Zendesk users that should have access to the Agent Desktop Widget.\n\n10) Group restrictions - you can select Zendesk groups of users that should have access to the Agent Desktop Widget.\n\n11) Pressing the Install button will start the installation. Wait until it will be completed, and then Zendesk will show you the list of installed application. Among them should be Bright Pattern application with the name that you specified on the step 4 in the field 'Title'.\n\n## Configure the application when it is already installed\n\n1) Go to the list of installed applications in the Zendesk Admin panel.\n\n2) Find there the Bright Pattern application (its default name is 'Omni-channel Cloud Contact Center').\n\n3) Press the small Gear button over the application icon.\n\n4) Click 'Changes settings' option.\n\n5) There you can modify the configuration values for the Bright Pattern Zendesk application, the same as during the installation. See the section above for the description.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://77838.apps.zdusercontent.com/77838/assets/1641533954-f3fd4a8ccf3cb69b6930fe25c2b2dabe/logo-small.png","large_icon":"https://77838.apps.zdusercontent.com/77838/assets/1641533954-f3fd4a8ccf3cb69b6930fe25c2b2dabe/logo.png","screenshots":["https://77838.apps.zdusercontent.com/77838/assets/1641533954-f3fd4a8ccf3cb69b6930fe25c2b2dabe/screenshot-0.png","https://77838.apps.zdusercontent.com/77838/assets/1641533954-f3fd4a8ccf3cb69b6930fe25c2b2dabe/screenshot-1.png","https://77838.apps.zdusercontent.com/77838/assets/1641533954-f3fd4a8ccf3cb69b6930fe25c2b2dabe/screenshot-2.png"],"installation_count":32},{"id":77966,"name":"BeyondTrust Remote Support","state":"published","version":"2.1.2","framework_version":"2.0","parameters":[{"id":264549,"app_id":77966,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-01-07T22:47:41Z","updated_at":"2016-01-07T22:47:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264541,"app_id":77966,"name":"hostname","kind":"text","required":true,"position":1,"created_at":"2016-01-07T22:47:41Z","updated_at":"2016-01-07T22:47:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264542,"app_id":77966,"name":"issues","kind":"multiline","required":true,"position":2,"created_at":"2016-01-07T22:47:41Z","updated_at":"2016-01-07T22:47:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264543,"app_id":77966,"name":"jumpoints","kind":"multiline","required":false,"position":3,"created_at":"2016-01-07T22:47:41Z","updated_at":"2016-01-07T22:47:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":264544,"app_id":77966,"name":"jumpPinned","kind":"checkbox","required":false,"position":4,"created_at":"2016-01-07T22:47:41Z","updated_at":"2018-04-05T20:54:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":264545,"app_id":77966,"name":"jumpLocal","kind":"checkbox","required":false,"position":5,"created_at":"2016-01-07T22:47:41Z","updated_at":"2018-04-05T20:54:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":264546,"app_id":77966,"name":"jumpRemote","kind":"checkbox","required":false,"position":6,"created_at":"2016-01-07T22:47:41Z","updated_at":"2018-04-05T20:54:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":264547,"app_id":77966,"name":"jumpRdp","kind":"checkbox","required":false,"position":7,"created_at":"2016-01-07T22:47:41Z","updated_at":"2018-04-05T20:54:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":264548,"app_id":77966,"name":"jumpShell","kind":"checkbox","required":false,"position":8,"created_at":"2016-01-07T22:47:41Z","updated_at":"2018-04-05T20:54:49Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":416,"entity_id":77966,"app_id":77966,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:41.000Z","updated_at":"2019-05-15T05:39:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":4,"count":{"5":8,"1":1,"4":2,"2":3,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2016-01-07T22:47:41Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":692,"name":"Bomgar Corporation","email":"support@bomgar.com","website":"https://www.bomgar.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2016-01-07T22:47:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.beyondtrust.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2019-04-25T19:18:21Z","owner_id":269519,"author_name":"BeyondTrust Corporation","author_email":"support@bomgar.com","author_url":"https://www.beyondtrust.com","short_description":"Adds BeyondTrust Remote Support Integration powered by Bomgar","long_description":"\u003cp\u003eSimply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin \u0026gt; Apps \u0026gt; Marketplace) and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eSettings for the app include (required settings in bold text): \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTitle\u003c/strong\u003e – Name of the app provided in upload step; can be overridden here\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHostname\u003c/strong\u003e – Hostname of the BeyondTrust Remote Support appliance\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIssues\u003c/strong\u003e – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issue\u003cem\u003ecode=IssueName where issue\u003c/em\u003ecode is the issue code configured for the issue in the Remote Support appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list.\u003c/li\u003e\n\u003cli\u003eJumpoints – A list of Jumpoints configured for the Remote Support appliance from which an agent can choose entered one per line.\u003c/li\u003e\n\u003cli\u003eAllow Jump-To Pinned Client Session – Determines whether jump method is available to agents\u003c/li\u003e\n\u003cli\u003eAllow Push and Start Local Jump Session – Determines whether jump method is available to agents\u003c/li\u003e\n\u003cli\u003eAllow Push and Start Remote Jump Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\u003c/li\u003e\n\u003cli\u003eAllow Remote Desktop (RDP) Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\u003c/li\u003e\n\u003cli\u003eAllow Remote Console Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\u003c/li\u003e\n\u003cli\u003eEnable role restrictions – This is a standard Zendesk app setting that allows you to customize which (agent) roles will see the UI elements provided by the app\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce the app is installed and configured, you should see the UI elements (buttons) in the appropriate section when viewing an existing ticket or creating a new ticket.\u003c/p\u003e\n\n\u003cp\u003eThe final portion of the app is for end-users and must also be configured by an administrator. Just as with the \u003cstrong\u003eGenerate Session Key\u003c/strong\u003e and \u003cstrong\u003eJump\u003c/strong\u003e buttons, when viewing a ticket administrator users will see an additional button labelled \u003cstrong\u003eCustomize Help Center\u003c/strong\u003e. Clicking the button will open a modal dialog with instructions for editing the current theme to add the support button to ticket views for end-users. When clicked, a chat support session tied to the selected ticket will be started and routed to the appropriate team based on the issue selected by the user prior to clicking the button.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe BeyondTrust Remote Support Integration app is one half of a two-part integration with BeyondTrust Remote Support, providing necessary UI elements which allow a user to perform common Remote Support tasks from within Zendesk. These actions include the ability to generate a BeyondTrust Remote Support session key linked to the current ticket or to leverage BeyondTrust Remote Support\u0026#39;s Jump technology to access a remote system in order to investigate or resolve a ticket.\u003c/p\u003e\n","raw_long_description":"Simply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin \u003e Apps \u003e Marketplace) and click **Install**.\n\nSettings for the app include (required settings in bold text): \n\n - **Title** – Name of the app provided in upload step; can be overridden here\n - **Hostname** – Hostname of the BeyondTrust Remote Support appliance\n - **Issues** – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issue_code=IssueName where issue_code is the issue code configured for the issue in the Remote Support appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list.\n - Jumpoints – A list of Jumpoints configured for the Remote Support appliance from which an agent can choose entered one per line.\n - Allow Jump-To Pinned Client Session – Determines whether jump method is available to agents\n - Allow Push and Start Local Jump Session – Determines whether jump method is available to agents\n - Allow Push and Start Remote Jump Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\n - Allow Remote Desktop (RDP) Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\n - Allow Remote Console Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)\n - Enable role restrictions – This is a standard Zendesk app setting that allows you to customize which (agent) roles will see the UI elements provided by the app\n\n Once the app is installed and configured, you should see the UI elements (buttons) in the appropriate section when viewing an existing ticket or creating a new ticket.\n\nThe final portion of the app is for end-users and must also be configured by an administrator. Just as with the **Generate Session Key** and **Jump** buttons, when viewing a ticket administrator users will see an additional button labelled **Customize Help Center**. Clicking the button will open a modal dialog with instructions for editing the current theme to add the support button to ticket views for end-users. When clicked, a chat support session tied to the selected ticket will be started and routed to the appropriate team based on the issue selected by the user prior to clicking the button.","raw_installation_instructions":"The BeyondTrust Remote Support Integration app is one half of a two-part integration with BeyondTrust Remote Support, providing necessary UI elements which allow a user to perform common Remote Support tasks from within Zendesk. These actions include the ability to generate a BeyondTrust Remote Support session key linked to the current ticket or to leverage BeyondTrust Remote Support's Jump technology to access a remote system in order to investigate or resolve a ticket.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://77966.apps.zdusercontent.com/77966/assets/1556209098-60711676fdd9925222bb5616de321246/logo-small.png","large_icon":"https://77966.apps.zdusercontent.com/77966/assets/1556209098-60711676fdd9925222bb5616de321246/logo.png","screenshots":["https://77966.apps.zdusercontent.com/77966/assets/1556209098-60711676fdd9925222bb5616de321246/screenshot-0.png","https://77966.apps.zdusercontent.com/77966/assets/1556209098-60711676fdd9925222bb5616de321246/screenshot-1.png","https://77966.apps.zdusercontent.com/77966/assets/1556209098-60711676fdd9925222bb5616de321246/screenshot-2.png"],"installation_count":73},{"id":78170,"name":"Genesys 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Benefits that include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease first call resolution rates \u003c/li\u003e\n\u003cli\u003eImprove the customer experience \u003c/li\u003e\n\u003cli\u003e\u0026quot;Out of the Box\u0026quot; integration for screen pops and click to dial\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Access and Privacy:\u003c/strong\u003e This integration accesses Zendesk user data (names, emails, phone numbers) to search and display contacts during screen pops, ticket data (IDs, subjects, requester information) to view and update tickets, and ticket fields and user fields to configure attribute mappings. The app creates new tickets from incoming interactions and updates existing tickets with interaction logs (comments and custom fields) to record call/interaction details. This data is used only to enable screen pop functionality, interaction logging, and ticket management within the integration.\u003c/p\u003e\n\n\u003cp\u003eFor information on how your data is handled and protected when using Genesys Cloud, please see \u003ca href=\"https://help.mypurecloud.com/?p=9668\"\u003eGenesys Cloud Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use this integration, you must have a configured Genesys Cloud organization. For more information, see \u003ca href=\"https://www.genesys.com/genesys-cloud\"\u003eGenesys Cloud\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003cp\u003eAfter you set up your Genesys Cloud organization and your agents are ready to receive calls, install the integration from the Zendesk App Marketplace. When the integration first launches, agents enter their Genesys Cloud credentials.\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Some functionality requires additional configuration of your call flows. For more information, see \u003ca href=\"https://help.genesys.cloud/?p=171639\"\u003eAbout Genesys Cloud for Zendesk\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\nThe Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:\n\n- Increase first call resolution rates \n- Improve the customer experience \n- \"Out of the Box\" integration for screen pops and click to dial\n\nThis integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.\n\n**Data Access and Privacy:** This integration accesses Zendesk user data (names, emails, phone numbers) to search and display contacts during screen pops, ticket data (IDs, subjects, requester information) to view and update tickets, and ticket fields and user fields to configure attribute mappings. The app creates new tickets from incoming interactions and updates existing tickets with interaction logs (comments and custom fields) to record call/interaction details. This data is used only to enable screen pop functionality, interaction logging, and ticket management within the integration.\n\nFor information on how your data is handled and protected when using Genesys Cloud, please see [Genesys Cloud Privacy Policy](https://help.mypurecloud.com/?p=9668).","raw_installation_instructions":"To use this integration, you must have a configured Genesys Cloud organization. For more information, see [Genesys Cloud](https://www.genesys.com/genesys-cloud).\n\n\n\n\u0026nbsp;\n\n\n\nAfter you set up your Genesys Cloud organization and your agents are ready to receive calls, install the integration from the Zendesk App Marketplace. When the integration first launches, agents enter their Genesys Cloud credentials.\n\n\n\n\u0026nbsp;\n\n\n\n**Note:** Some functionality requires additional configuration of your call flows. For more information, see [About Genesys Cloud for Zendesk](https://help.genesys.cloud/?p=171639).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://78170.apps.zdusercontent.com/78170/assets/1769535914-19fbf3067e52404b6ce112a6b0bfb257/logo-small.png","large_icon":"https://78170.apps.zdusercontent.com/78170/assets/1769535914-19fbf3067e52404b6ce112a6b0bfb257/logo.png","screenshots":["https://78170.apps.zdusercontent.com/78170/assets/1769535914-19fbf3067e52404b6ce112a6b0bfb257/screenshot-0.png","https://78170.apps.zdusercontent.com/78170/assets/1769535914-19fbf3067e52404b6ce112a6b0bfb257/screenshot-1.png","https://78170.apps.zdusercontent.com/78170/assets/1769535914-19fbf3067e52404b6ce112a6b0bfb257/screenshot-2.png"],"installation_count":283},{"id":78696,"name":"Vision-Bot","state":"published","version":"2.1.1","framework_version":"2.0","parameters":[{"id":267075,"app_id":78696,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-01-19T22:23:56Z","updated_at":"2016-01-19T22:23:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":267074,"app_id":78696,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2016-01-19T22:23:56Z","updated_at":"2016-01-19T22:23:56Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":421,"entity_id":78696,"app_id":78696,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:39:47.000Z","updated_at":"2019-05-15T05:39:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":4,"count":{"5":5,"4":1,"1":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-01-19T22:23:55Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":588,"name":"Forget Computers","email":"support@forgetcomputers.com","website":"forgetcomputers.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2016-01-19T22:23:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ntiva.com/managed-it-services-pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2019-01-22T23:38:42Z","owner_id":269519,"author_name":"Forget Computers","author_email":"support@forgetcomputers.com","author_url":"https://www.forgetcomputers.com","short_description":"Vision-Bot sidebar","long_description":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eRespond to tickets more efficiently with enhanced context and up-to-date device data using Vision-Bot for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to detailed information within Vision-Bot.\u003c/p\u003e\n\n\u003ch3\u003eEasily Confirm Critical Device Information\u003c/h3\u003e\n\n\u003cp\u003eInstall the app to reference relevant device data next to tickets. Know immediately if a device has problem areas or hasn’t checked-in recently and is out-of-date. Easily copy and paste device serial numbers to search Zendesk for a history of alerts.\u003c/p\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cp\u003eAnyone with a Robot Cloud subscription or a Vision-Bot account can use this app. If you run your own Jamf Server, you’ll need to add the \u0026quot;Dashboard: Email Addresses\u0026quot; Extension Attribute. You can find this in your Vision-Bot documentation.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAny Zendesk Admin can add Vision-Bot:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your Zendesk account\u003c/li\u003e\n\u003cli\u003eClick on the Admin gear/icon\u003c/li\u003e\n\u003cli\u003eUnder Apps, click Marketplace\u003c/li\u003e\n\u003cli\u003eSearch and click on Vision-Bot\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003cli\u003eGive the app a custom Title if you choose and toggle role restrictions if applicable\u003c/li\u003e\n\u003cli\u003eCopy your Vision-Bot API key:\n\n\u003cul\u003e\n\u003cli\u003eLogin to Vision-Bot\u003c/li\u003e\n\u003cli\u003eSelect your name in the upper-right corner\u003c/li\u003e\n\u003cli\u003eClick My Profile\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Overview\n\nRespond to tickets more efficiently with enhanced context and up-to-date device data using Vision-Bot for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to detailed information within Vision-Bot.\n\n### Easily Confirm Critical Device Information\n\nInstall the app to reference relevant device data next to tickets. Know immediately if a device has problem areas or hasn’t checked-in recently and is out-of-date. Easily copy and paste device serial numbers to search Zendesk for a history of alerts.\n\n### Requirements\n\nAnyone with a Robot Cloud subscription or a Vision-Bot account can use this app. If you run your own Jamf Server, you’ll need to add the \"Dashboard: Email Addresses\" Extension Attribute. 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Smartling uses an AI and data-driven approach to localization, which enables its customers to achieve higher-quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands.\u003c/p\u003e\n\n\u003cp\u003eGlobalize self-service with immediate access to multilingual Zendesk Guide articles and make content searchable in any language. With Smartling, each update to your articles is automatically ingested for content translation, and a new multilingual page is published to Zendesk Guide immediately.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove CSAT:\u003c/strong\u003e 65% of customers prefer content in their native language. Surprise and delight audiences around the world with multilingual customer support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncrease Quality and Reduce Costs:\u003c/strong\u003e Guaranteed quality with Smartling’s AI-Powered Human Translation - Human quality at half the cost of traditional translation.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.smartling.com/plans/\"\u003eGet started today!\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eSmartling and Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cem\u003eUnlock the benefits of Smartling for Zendesk Guide\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFast Setup  Seamlessly submit content with Smartling\u003c/li\u003e\n\u003cli\u003eCustom   Workflows with Human, Machine Translation, and AI-powered Human Translation (AIHT)\u003c/li\u003e\n\u003cli\u003eChange Management \u0026amp; Change Detection\u003c/li\u003e\n\u003cli\u003eVisual Context for translators and reviewers\u003c/li\u003e\n\u003cli\u003eJob automation\u003c/li\u003e\n\u003cli\u003eAdvanced content filters\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupported content types:\u003c/strong\u003e\u003cbr\u003e\n- Articles and Images\u003cbr\u003e\n- Sections\u003cbr\u003e\n- Categories\u003cbr\u003e\n- Dynamic Content\u003cbr\u003e\n- Help Center Theme\u003c/p\u003e\n\n\u003cp\u003eFor details on how we collect, use, and protect your data, please review our \u003ca href=\"https://www.smartling.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInformation on how to use connector can be found at https://help.smartling.com/hc/en-us/articles/115004032213-Setting-Up-Your-Zendesk-Connector.\u003c/p\u003e\n","raw_long_description":"Smartling provides an enterprise-class LanguageAI™ platform for translating and localizing all forms of digital content. 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informações dos correios como: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRastreamento de objeto,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePesquisa de endereço via CEP, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrazo para encomendas e cálculo de preços de múltiplos serviços (Sedex, PAC) tudo isso você pode usar assim que baixar. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePorém a versão completa é melhor ainda, conta com logística reversa, que é o serviço de remessa de documentos e mercadorias em devolução sem gerar ônus ao remetente, é possível gerar a logística por dentro do Zendesk e transferir as informações do integra correios no ticket para responder o cliente, ou dos campos do ticket para o integra correios a fim de gerar a logística e etc, desta forma o agente não precisará preencher várias vezes o mesmo dado, ganhando agilidade e performance em seu trabalho.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eEfetuar o cadastro no \u003ca href=\"https://www.jvbti.net.br/app/?app=Integra%20Correios\"\u003elink\u003c/a\u003e para adquirir o token de acesso para o teste de 14 dias, após esta data o aplicativo irá funcionar apenas as funções Free. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Copiar o token de acesso recebido por e-mail, caso não tenha recebido entre em contato em \u003ca href=\"mailto:dev@jvbti.com.br\"\u003edev@jvbti.com.br\u003c/a\u003e .\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAo instalar o APP entrar em configurações e seguir o passo á passo do link para preencher os dados de seu contrato com o os correios: \u003ca href=\"https://atendimento.jvbti.com.br/hc/pt-br/articles/360037559433-Manual-de-instala%C3%A7%C3%A3o-Configura%C3%A7%C3%A3o-Integra-correios-\"\u003eInstruções de preenchimento\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Um aplicativo que vai facilitar o dia-a-dia de quem usa os correios em suas operações de entrega e Zendesk, com este aplicativo seus agentes poderão dentro de uma única tela, a do ticket, ter acesso a informações dos correios como: \n\n - Rastreamento de objeto,\n\n - Pesquisa de endereço via CEP, \n\n - Prazo para encomendas e cálculo de preços de múltiplos serviços (Sedex, PAC) tudo isso você pode usar assim que baixar. \n\n Porém a versão completa é melhor ainda, conta com logística reversa, que é o serviço de remessa de documentos e mercadorias em devolução sem gerar ônus ao remetente, é possível gerar a logística por dentro do Zendesk e transferir as informações do integra correios no ticket para responder o cliente, ou dos campos do ticket para o integra correios a fim de gerar a logística e etc, desta forma o agente não precisará preencher várias vezes o mesmo dado, ganhando agilidade e performance em seu trabalho.","raw_installation_instructions":"1.  Efetuar o cadastro no [link](https://www.jvbti.net.br/app/?app=Integra Correios) para adquirir o token de acesso para o teste de 14 dias, após esta data o aplicativo irá funcionar apenas as funções Free. \n\n 2.  Copiar o token de acesso recebido por e-mail, caso não tenha recebido entre em contato em [dev@jvbti.com.br](mailto:dev@jvbti.com.br) .\n\n Ao instalar o APP entrar em configurações e seguir o passo á passo do link para preencher os dados de seu contrato com o os correios: [Instruções de preenchimento](https://atendimento.jvbti.com.br/hc/pt-br/articles/360037559433-Manual-de-instala%C3%A7%C3%A3o-Configura%C3%A7%C3%A3o-Integra-correios-)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://82734.apps.zdusercontent.com/82734/assets/1738561502-7bf0d63d41be34815a649296f642ca1e/logo-small.png","large_icon":"https://82734.apps.zdusercontent.com/82734/assets/1738561502-7bf0d63d41be34815a649296f642ca1e/logo.png","screenshots":["https://82734.apps.zdusercontent.com/82734/assets/1738561502-7bf0d63d41be34815a649296f642ca1e/screenshot-0.png","https://82734.apps.zdusercontent.com/82734/assets/1738561502-7bf0d63d41be34815a649296f642ca1e/screenshot-1.png","https://82734.apps.zdusercontent.com/82734/assets/1738561502-7bf0d63d41be34815a649296f642ca1e/screenshot-2.png"],"installation_count":18},{"id":82744,"name":"Shopware 5","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":283468,"app_id":82744,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":283463,"app_id":82744,"name":"shopdomain","kind":"url","required":true,"position":1,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":283464,"app_id":82744,"name":"apikey","kind":"text","required":true,"position":2,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":283465,"app_id":82744,"name":"linkcustomer","kind":"text","required":true,"position":3,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":"{Shopdomain}/backend/?app=Customer\u0026id={CustomerId}","secure":false,"scopes":null,"options":null},{"id":283466,"app_id":82744,"name":"linkorder","kind":"text","required":true,"position":4,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":"{Shopdomain}/backend/?app=Order\u0026id={OrderId}","secure":false,"scopes":null,"options":null},{"id":283467,"app_id":82744,"name":"linkarticle","kind":"text","required":true,"position":5,"created_at":"2016-03-08T21:20:19Z","updated_at":"2016-03-08T21:20:19Z","default_value":"{Shopdomain}/backend/?app=ArticleList\u0026id={ArticleId}","secure":false,"scopes":null,"options":null},{"id":340933,"app_id":82744,"name":"fieldscustomer","kind":"text","required":true,"position":6,"created_at":"2016-10-13T19:51:02Z","updated_at":"2016-10-13T19:51:02Z","default_value":"text1:1,text2:2,text3:3,text4:4,text5:5,text6:6","secure":false,"scopes":null,"options":null}],"plans":[{"id":432,"entity_id":82744,"app_id":82744,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:01.000Z","updated_at":"2019-05-15T05:40:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":4,"count":{"5":17,"4":2,"1":1,"2":1,"3":2}},"single_install":false,"default_locale":"de","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-03-08T21:20:19Z","updated_at":"2026-03-06T09:13:14Z","terms_conditions_url":null,"app_organization":{"id":741,"name":"mobix","email":"info@mobix.de","website":"http://mobix.de","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2016-03-08T21:20:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://plugins.netzperfekt.de/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2022-06-14T16:33:32Z","owner_id":269519,"author_name":"Nils Ehnert | netzperfekt","author_email":"info@netzperfekt.de","author_url":"https://plugins.netzperfekt.de/plugins/zendesk","short_description":"Easily integrate Zendesk with Shopware. Access customer and order data from any matching Zendesk ticket.","long_description":"\u003cp\u003eIf you manage a Shopware online store, you can simplify your support with this integration app. Next to each Zendesk ticket, you will see every relevant piece of information (customer data, orders, status, tracking code) from Shopware about the ticket requester. All it takes is a few clicks to integrate the Zendesk App within your Shopware front end. Make it easy for your customers to submit a ticket directly from your store.\u003c/p\u003e\n\n\u003cp\u003ePlease find more detailed documentation at: \u003ca href=\"https://netzperfekt.de/shopware-zendesk-integration\"\u003ehttps://netzperfekt.de/shopware-zendesk-integration\u003c/a\u003e (german language). Please note: if you are using Shopware 6, please use the Zendesk app \u0026#39;Shopware 6\u0026#39;\u003c/p\u003e\n\n\u003cp\u003eAny feedback is welcome: \u003ca href=\"mailto:support@netzperfekt.de\"\u003esupport@netzperfekt.de\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGet the Shopware plugin in the community store (\u003ca href=\"https://bit.ly/netzperfekt-zendesk\"\u003ehttps://bit.ly/netzperfekt-zendesk\u003c/a\u003e ) and install it on your Shopware shop\u003c/li\u003e\n\u003cli\u003eInstall the App in zendesk\u003c/li\u003e\n\u003cli\u003eProvide the shop url and api key in the Zendesk app configuration (you will find these in the Shopware plugin\u0026#39;s settings)\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;re done!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eShopware is the trend setting eCommerce software from Germany to power your online business. Please find more information at: \u003ca href=\"https://www.shopware.com/en\"\u003ehttps://www.shopware.com/en\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"If you manage a Shopware online store, you can simplify your support with this integration app. Next to each Zendesk ticket, you will see every relevant piece of information (customer data, orders, status, tracking code) from Shopware about the ticket requester. All it takes is a few clicks to integrate the Zendesk App within your Shopware front end. Make it easy for your customers to submit a ticket directly from your store.\r\n\r\nPlease find more detailed documentation at: [https://netzperfekt.de/shopware-zendesk-integration](https://netzperfekt.de/shopware-zendesk-integration) (german language). Please note: if you are using Shopware 6, please use the Zendesk app 'Shopware 6'\r\n\r\nAny feedback is welcome: [support@netzperfekt.de](mailto:support@netzperfekt.de)\r\n","raw_installation_instructions":"1. Get the Shopware plugin in the community store ([https://bit.ly/netzperfekt-zendesk](https://bit.ly/netzperfekt-zendesk) \\) and install it on your Shopware shop\r\n2. Install the App in zendesk\r\n3. Provide the shop url and api key in the Zendesk app configuration (you will find these in the Shopware plugin's settings)\r\n4. You're done!\r\n\r\nShopware is the trend setting eCommerce software from Germany to power your online business. Please find more information at: [https://www.shopware.com/en](https://www.shopware.com/en)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://82744.apps.zdusercontent.com/82744/assets/1655193281-ebdf86f605a5d4b3d520edfe7ad40adc/logo-small.png","large_icon":"https://82744.apps.zdusercontent.com/82744/assets/1655193281-ebdf86f605a5d4b3d520edfe7ad40adc/logo.png","screenshots":["https://82744.apps.zdusercontent.com/82744/assets/1655193281-ebdf86f605a5d4b3d520edfe7ad40adc/screenshot-0.png","https://82744.apps.zdusercontent.com/82744/assets/1655193281-ebdf86f605a5d4b3d520edfe7ad40adc/screenshot-1.png","https://82744.apps.zdusercontent.com/82744/assets/1655193281-ebdf86f605a5d4b3d520edfe7ad40adc/screenshot-2.png"],"installation_count":43},{"id":82763,"name":"FactBranch","state":"published","version":"2.6","framework_version":"2.0","parameters":[{"id":283530,"app_id":82763,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-03-08T23:15:07Z","updated_at":"2016-03-08T23:15:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":283529,"app_id":82763,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2016-03-08T23:15:07Z","updated_at":"2016-03-08T23:15:07Z","default_value":"","secure":true,"scopes":null,"options":null}],"plans":[{"id":433,"entity_id":82763,"app_id":82763,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:02.000Z","updated_at":"2019-05-15T05:40:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":10,"2":1,"4":1,"1":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":"G-LXQMQ6Q34E","remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-03-08T23:15:07Z","updated_at":"2026-02-17T18:31:04Z","terms_conditions_url":null,"app_organization":{"id":743,"name":"FactBranch","email":"support@factbranch.com","website":"https://factbranch.com/","country_code":"AT","stripe_account_id":null,"state":null},"locations":[3,4,5,6,8,18,17,16,15],"date_published":"2016-03-08T23:15:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://factbranch.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-02-17T18:31:01Z","owner_id":269519,"author_name":"FactBranch","author_email":"support@factbranch.com","author_url":"https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch","short_description":"Live external data in the ticket sidebar","long_description":"\u003cp\u003e\u003cstrong\u003eShow customer info from any system right inside the ticket sidebar. Real-time data, zero syncs, no more tab-switching.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e⭐⭐⭐⭐⭐ 5-star rated Zendesk app — teams love the 5-minute, low-code setup.\u003c/p\u003e\n\n\u003ch2\u003eWhy FactBranch?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eQuery SQL databases, Google Sheets, RESTful APIs, CRMs and ERPs in a single app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDrag-and-drop data pipelines. Write queries, define filters, and build your UI without coding.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents always see live data. Ticket opens → data loads instantly, boosting first-response speed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/zendesk_support.gif\" alt=\"FactBranch showing customer data from an external source inside Zendesk as a ticket sidebar app\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eData Sources\u003c/h2\u003e\n\n\u003cp\u003eFactBranch connects to a wide range of data sources:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSQL Databases:\u003c/strong\u003e PostgreSQL, MySQL, MariaDB, Microsoft SQL Server\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpreadsheets:\u003c/strong\u003e Google Sheets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCloud warehouses:\u003c/strong\u003e BigQuery, Snowflake\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAPIs:\u003c/strong\u003e Any REST API, including custom APIs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCRM and ERP:\u003c/strong\u003e Salesforce, Constant Contact, JTL, Zendesk Sell\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/data_sources.png\" alt=\"FactBranch connects to MySQL, MariaDB, PostgreSQL, Microsoft SQL Server, Snowflake, BigQuery, REST API, Google Sheets, Salesforce\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eDrag-and-Drop Data Pipelines \u0026amp; UI Builder\u003c/h2\u003e\n\n\u003cp\u003eUse our no-code / low-code tools to create your data pipelines and query your\u003cbr\u003e\ndata sources.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/factbranch_datapipeline.gif\" alt=\"FactBranch\u0026#39;s data pipelines let you query one or multiple different data sources and combine the results into a single UI\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePipelines let you run multiple queries with different data sources and combine\u003cbr\u003e\nthe results into a single user interface (UI) that is displayed in the\u003cbr\u003e\nZendesk ticket sidebar.\u003c/p\u003e\n\n\u003ch2\u003eReal-Time Data\u003c/h2\u003e\n\n\u003cp\u003eFactBranch fetches fresh data for each request. When an agent opens a ticket,\u003cbr\u003e\nFactBranch queries your data sources in real-time, ensuring you get the most\u003cbr\u003e\nrecent data. There are no delays due to caching or syncing.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eFactBranch is built so your customer data never needs to be saved on our servers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStream-only design.\u003c/strong\u003e We retrieve records on demand and send them straight to the Zendesk sidebar via HTTPS; we do not store the data we fetch.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCredential storage.\u003c/strong\u003e The only items we persist are connection secrets (DB credentials, API keys, OAuth tokens). They’re stored securely, encrypted at rest.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGDPR \u0026amp; CCPA ready\u003c/strong\u003e The core design of FactBranch makes it easy to comply with data privacy laws. Should you be subject to GDPR or CCPA, we provide documents like a list of sub-processors and a data processing agreement (DPA).\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSimple Setup, Immediate Impact\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQuick to test and deploy:\u003c/strong\u003e Get FactBranch up and running within minutes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree 14-day trial:\u003c/strong\u003e Experience all the benefits without any commitment or need for a credit card.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless integration:\u003c/strong\u003e Results are displayed directly in the ticket sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eVideo Guides and Documentation\u003c/h2\u003e\n\n\u003cp\u003eFactBranch has\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/docs/overview?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eextensive documentation\u003c/a\u003e and\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003estep-by-step video guides\u003c/a\u003e\u003cbr\u003e\nfor all supported data sources. Our goal is to empower users of all skill levels\u003cbr\u003e\nto set up FactBranch and show their customer data to their agents.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/video_guides.png\" alt=\"FactBranch has step-by-step video guides for all data sources\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eExceptional Support\u003c/h2\u003e\n\n\u003cp\u003eCustomers love our great support. If you have any questions before (or after) starting your trial, reach out to \u003ca href=\"mailto:support@factbranch.com\"\u003esupport@factbranch.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eReady to Transform Your Customer Support?\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eSign up today\u003c/a\u003e and make your agents more efficient.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstalling FactBranch in Zendesk\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate an account at \u003ca href=\"https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003efactbranch.com\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eFollow the instructions to create a data pipeline.\u003c/li\u003e\n\u003cli\u003eInstall the FactBranch Zendesk app.\u003c/li\u003e\n\u003cli\u003eEmail \u003ca href=\"mailto:support@factbranch.com\"\u003esupport@factbranch.com\u003c/a\u003e if you need help.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eSign up now\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eAvailable Data Sources\u003c/h2\u003e\n\n\u003cp\u003eFactBranch connects to different database engines and people use\u003cbr\u003e\nFactBranch to\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eshow PostgreSQL data in Zendesk Support\u003c/a\u003e,\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003econnect MySQL or MariaDB to Zendesk Support\u003c/a\u003e,\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003edisplay Microsoft SQL Server data in Zendesk Support\u003c/a\u003e,\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eshow Google BigQuery data in Zendesk Support\u003c/a\u003e or\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/docs/nodes/snowflake?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003edisplay data from Snowflake in Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL\u003cbr\u003e\nintegrations;\u003cbr\u003e\nto spreadsheets like Google Docs,\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-google-sheets-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003econnect Zendesk Support and Google Sheets\u003c/a\u003e;\u003cbr\u003e\nto a compatible\u003cbr\u003e\n\u003ca href=\"https://factbranch.com/blog/2023/show-rest-api-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eJSON API\u003c/a\u003e;\u003cbr\u003e\nor try combining \u003ca href=\"https://factbranch.com/blog/2023/how-to-use-chatgpt-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eChatGPT with Zendesk Support\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFactBranch is GDPR and CCPA ready. \u003ca href=\"https://factbranch.com/terms/privacy/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support\"\u003eYour\u003cbr\u003e\nprivacy\u003c/a\u003e is\u003cbr\u003e\ncritically important to us.\u003c/p\u003e\n","raw_long_description":"**Show customer info from any system right inside the ticket sidebar. Real-time data, zero syncs, no more tab-switching.**\n\n⭐⭐⭐⭐⭐ 5-star rated Zendesk app — teams love the 5-minute, low-code setup.\n\n\n## Why FactBranch?\n\n- Query SQL databases, Google Sheets, RESTful APIs, CRMs and ERPs in a single app.\n\n- Drag-and-drop data pipelines. Write queries, define filters, and build your UI without coding.\n\n- Agents always see live data. Ticket opens → data loads instantly, boosting first-response speed.\n\n![FactBranch showing customer data from an external source inside Zendesk as a ticket sidebar app](https://factbranch.com/media/zd_marketplace/zendesk_support.gif)\n\n\n## Data Sources\n\nFactBranch connects to a wide range of data sources:\n\n- **SQL Databases:** PostgreSQL, MySQL, MariaDB, Microsoft SQL Server\n- **Spreadsheets:** Google Sheets\n- **Cloud warehouses:** BigQuery, Snowflake\n- **APIs:** Any REST API, including custom APIs\n- **CRM and ERP:** Salesforce, Constant Contact, JTL, Zendesk Sell\n\n![FactBranch connects to MySQL, MariaDB, PostgreSQL, Microsoft SQL Server, Snowflake, BigQuery, REST API, Google Sheets, Salesforce](https://factbranch.com/media/zd_marketplace/data_sources.png)\n\n\n## Drag-and-Drop Data Pipelines \u0026 UI Builder\n\nUse our no-code / low-code tools to create your data pipelines and query your\ndata sources.\n\n![FactBranch's data pipelines let you query one or multiple different data sources and combine the results into a single UI](https://factbranch.com/media/zd_marketplace/factbranch_datapipeline.gif)\n\nPipelines let you run multiple queries with different data sources and combine\nthe results into a single user interface (UI) that is displayed in the\nZendesk ticket sidebar.\n\n\n## Real-Time Data\n\nFactBranch fetches fresh data for each request. When an agent opens a ticket,\nFactBranch queries your data sources in real-time, ensuring you get the most\nrecent data. There are no delays due to caching or syncing.\n\n\n## Security \u0026 Privacy\n\nFactBranch is built so your customer data never needs to be saved on our servers.\n\n- **Stream-only design.** We retrieve records on demand and send them straight to the Zendesk sidebar via HTTPS; we do not store the data we fetch.\n\n- **Credential storage.** The only items we persist are connection secrets (DB credentials, API keys, OAuth tokens). They’re stored securely, encrypted at rest.\n\n- **GDPR \u0026 CCPA ready** The core design of FactBranch makes it easy to comply with data privacy laws. Should you be subject to GDPR or CCPA, we provide documents like a list of sub-processors and a data processing agreement (DPA).\n\n\n## Simple Setup, Immediate Impact\n\n- **Quick to test and deploy:** Get FactBranch up and running within minutes.\n- **Free 14-day trial:** Experience all the benefits without any commitment or need for a credit card.\n- **Seamless integration:** Results are displayed directly in the ticket sidebar.\n\n\n## Video Guides and Documentation\n\nFactBranch has\n[extensive documentation](https://factbranch.com/docs/overview?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support) and\n[step-by-step video guides](https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support)\nfor all supported data sources. Our goal is to empower users of all skill levels\nto set up FactBranch and show their customer data to their agents.\n\n[![FactBranch has step-by-step video guides for all data sources](https://factbranch.com/media/zd_marketplace/video_guides.png)](https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support)\n\n\n## Exceptional Support\n\nCustomers love our great support. If you have any questions before (or after) starting your trial, reach out to [support@factbranch.com](mailto:support@factbranch.com).\n\n\n## Ready to Transform Your Customer Support?\n\n[Sign up today](https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support) and make your agents more efficient.","raw_installation_instructions":"## Installing FactBranch in Zendesk\n\n* Create an account at [factbranch.com](https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support).\n* Follow the instructions to create a data pipeline.\n* Install the FactBranch Zendesk app.\n* Email [support@factbranch.com](mailto:support@factbranch.com) if you need help.\n\n\n[Sign up now](https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support)\n\n\n## Available Data Sources\n\nFactBranch connects to different database engines and people use\nFactBranch to\n[show PostgreSQL data in Zendesk Support](https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support),\n[connect MySQL or MariaDB to Zendesk Support](https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support),\n[display Microsoft SQL Server data in Zendesk Support](https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support),\n[show Google BigQuery data in Zendesk Support](https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support) or\n[display data from Snowflake in Zendesk](https://factbranch.com/docs/nodes/snowflake?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support).\n\nYou can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL\nintegrations;\nto spreadsheets like Google Docs,\n[connect Zendesk Support and Google Sheets](https://factbranch.com/blog/2023/show-google-sheets-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support);\nto a compatible\n[JSON API](https://factbranch.com/blog/2023/show-rest-api-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support);\nor try combining [ChatGPT with Zendesk Support](https://factbranch.com/blog/2023/how-to-use-chatgpt-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support).\n\nFactBranch is GDPR and CCPA ready. [Your\nprivacy](https://factbranch.com/terms/privacy/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=factbranch-support) is\ncritically important to us.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://82763.apps.zdusercontent.com/82763/assets/1769707054-9d8b21713b67c398f681bb2eeefeb859/support/logo-small.png","large_icon":"https://82763.apps.zdusercontent.com/82763/assets/1769707054-9d8b21713b67c398f681bb2eeefeb859/support/logo.png","screenshots":["https://82763.apps.zdusercontent.com/82763/assets/1769707054-9d8b21713b67c398f681bb2eeefeb859/support/screenshot-0.png","https://82763.apps.zdusercontent.com/82763/assets/1769707054-9d8b21713b67c398f681bb2eeefeb859/support/screenshot-1.png","https://82763.apps.zdusercontent.com/82763/assets/1769707054-9d8b21713b67c398f681bb2eeefeb859/support/screenshot-2.png"],"installation_count":96},{"id":82924,"name":"TELUS Business Connect","state":"published","version":"2.2.5","framework_version":"2.0","parameters":[{"id":284324,"app_id":82924,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-03-11T00:20:18Z","updated_at":"2016-03-11T00:20:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":434,"entity_id":82924,"app_id":82924,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:03.000Z","updated_at":"2019-05-15T05:40:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-03-11T00:20:18Z","updated_at":"2026-02-10T15:35:52Z","terms_conditions_url":null,"app_organization":{"id":711,"name":"TELUS Communications, INC.","email":"dlemsappcoverage@telus.com","website":"https://www.telus.com","country_code":"CA","stripe_account_id":null,"state":null},"locations":[1,5,3,7],"date_published":"2016-03-11T00:20:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ringcentral.com/office/plansandpricing.html"},"location_names":["top_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2024-11-01T18:24:34Z","owner_id":269519,"author_name":"TELUS Business Connect","author_email":"zendesk@ringcentral.com","author_url":"https://www.ringcentral.com","short_description":"Streamline workflows with the TELUS Business Connect integration for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe TELUS Business Connect Cloud Application for Zendesk provides seamless integration between Zendesk and your TELUS Business Connect services to enable improved customer retention, greater agent productivity, and advanced business processes.\u003c/p\u003e\n\n\u003cp\u003eTELUS Business Connect provides a complete host of features to address your business needs\u003c/p\u003e\n\n\u003ch4\u003eComplete cloud-based app\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse your browser on any platform (Windows®, Mac®); no software installation is needed.\u003c/li\u003e\n\u003cli\u003eMake or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the TELUS Business Connect phone system all directly from your account within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eIncreased call efficiency\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\u003c/li\u003e\n\u003cli\u003eSave time by eliminating misdials.\u003c/li\u003e\n\u003cli\u003eSearch between Zendesk or TELUS Business Connect contacts within the embedded dialer for easy contact outreach\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnhanced customer interaction\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eTalk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\u003c/li\u003e\n\u003cli\u003eIncoming callers are instantly matched to existing client records, which are automatically displayed for easy access\u003c/li\u003e\n\u003cli\u003eTickets are created automatically when a call arrives.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the TELUS Business Connect app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the TELUS Business Connect app page, click \u003cem\u003eInstall\u003c/em\u003e in the upper-right corner. You will be presented with a web page.\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The TELUS Business Connect app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the TELUS Business Connect app icon. The TELUS Business Connect login screen opens.\u003c/li\u003e\n\u003cli\u003eEnter your TELUS Business Connect Account and your TELUS Business Connect password.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nThe TELUS Business Connect Cloud Application for Zendesk provides seamless integration between Zendesk and your TELUS Business Connect services to enable improved customer retention, greater agent productivity, and advanced business processes.\n\nTELUS Business Connect provides a complete host of features to address your business needs\n\n#### Complete cloud-based app\n* Use your browser on any platform (Windows®, Mac®); no software installation is needed.\n* Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the TELUS Business Connect phone system all directly from your account within Zendesk.\n\n#### Increased call efficiency\n\n* With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.\n* Save time by eliminating misdials.\n* Search between Zendesk or TELUS Business Connect contacts within the embedded dialer for easy contact outreach\n\n#### Enhanced customer interaction\n* Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support\n* Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access\n* Tickets are created automatically when a call arrives.","raw_installation_instructions":"## Getting Started\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n2. Under Apps, select Marketplace, then find the TELUS Business Connect app and click the tile.\n3. On the TELUS Business Connect app page, click *Install* in the upper-right corner. You will be presented with a web page.\n4. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain. \n5. Click Continue. The app installs to your Zendesk account.\n6. Refresh your Zendesk login session. The TELUS Business Connect app icon shows at the top right hand corner.\n7. Click the TELUS Business Connect app icon. The TELUS Business Connect login screen opens.\n8. Enter your TELUS Business Connect Account and your TELUS Business Connect password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://82924.apps.zdusercontent.com/82924/assets/1730305969-9dbb30a55eaeac35b2d2c1b53d8a7625/logo-small.png","large_icon":"https://82924.apps.zdusercontent.com/82924/assets/1730305969-9dbb30a55eaeac35b2d2c1b53d8a7625/logo.png","screenshots":["https://82924.apps.zdusercontent.com/82924/assets/1730305969-9dbb30a55eaeac35b2d2c1b53d8a7625/screenshot-0.png","https://82924.apps.zdusercontent.com/82924/assets/1730305969-9dbb30a55eaeac35b2d2c1b53d8a7625/screenshot-1.png","https://82924.apps.zdusercontent.com/82924/assets/1730305969-9dbb30a55eaeac35b2d2c1b53d8a7625/screenshot-2.png"],"installation_count":18},{"id":83833,"name":"Trello","state":"published","version":"2.1.3","framework_version":"2.0","parameters":[{"id":287463,"app_id":83833,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-03-23T19:37:28Z","updated_at":"2016-03-23T19:37:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":436,"entity_id":83833,"app_id":83833,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:05.000Z","updated_at":"2019-05-15T05:40:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":857,"average":4,"count":{"5":437,"3":120,"4":151,"1":88,"2":61}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2016-03-23T19:37:28Z","updated_at":"2025-12-09T18:48:17Z","terms_conditions_url":null,"app_organization":{"id":731,"name":"Trello, Inc.","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-03-23T19:37:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://trello.com/en/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-09T18:48:09Z","owner_id":269519,"author_name":"Trello","author_email":"support@trello.com","author_url":"https://trello.com","short_description":"Create Trello cards from Zendesk tickets.","long_description":"\u003cp\u003eTrusted by millions, Trello is a visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists, and cards enable you to organize and prioritize your personal and work life in a fun, flexible, and rewarding way. If you don’t already have an account, sign up for free at https://trello.com.\u003c/p\u003e\n\n\u003cp\u003eNow it\u0026#39;s easier to communicate back and forth between Trello and Zendesk. Once the Trello App is enabled through the Zendesk App Marketplace, simply open a ticket and the Trello widget will appear to the right. From there, you can add the ticket to an existing card, or create a new one. The interface allows you to specify the Board, List, and Card where the ticket will be added.\u003c/p\u003e\n\n\u003cp\u003eTrello takes data privacy seriously. Read our privacy policy here: https://trello.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick install and select your Zendesk workspace. 2. Follow the prompts to install the app. 3. Once installation is complete, open any ticket and click on the Apps button on the top right to start using Trello! \u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Trusted by millions, Trello is a visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists, and cards enable you to organize and prioritize your personal and work life in a fun, flexible, and rewarding way. If you don’t already have an account, sign up for free at https://trello.com.\n\nNow it's easier to communicate back and forth between Trello and Zendesk. Once the Trello App is enabled through the Zendesk App Marketplace, simply open a ticket and the Trello widget will appear to the right. From there, you can add the ticket to an existing card, or create a new one. The interface allows you to specify the Board, List, and Card where the ticket will be added.\n\nTrello takes data privacy seriously. Read our privacy policy here: https://trello.com/privacy","raw_installation_instructions":"\n\n1. Click install and select your Zendesk workspace. 2. Follow the prompts to install the app. 3. Once installation is complete, open any ticket and click on the Apps button on the top right to start using Trello! \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://83833.apps.zdusercontent.com/83833/assets/1764860623-95dd2660d2e280fe6b27f0f2b5491281/logo-small.png","large_icon":"https://83833.apps.zdusercontent.com/83833/assets/1764860623-95dd2660d2e280fe6b27f0f2b5491281/logo.png","screenshots":["https://83833.apps.zdusercontent.com/83833/assets/1764860623-95dd2660d2e280fe6b27f0f2b5491281/screenshot-0.png","https://83833.apps.zdusercontent.com/83833/assets/1764860623-95dd2660d2e280fe6b27f0f2b5491281/screenshot-1.png","https://83833.apps.zdusercontent.com/83833/assets/1764860623-95dd2660d2e280fe6b27f0f2b5491281/screenshot-2.png"],"installation_count":1460},{"id":85798,"name":"Monema Phone System","state":"published","version":"2.10","framework_version":"2.0","parameters":[{"id":294375,"app_id":85798,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-04-18T23:30:13Z","updated_at":"2016-04-18T23:30:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":294372,"app_id":85798,"name":"server","kind":"text","required":true,"position":1,"created_at":"2016-04-18T23:30:12Z","updated_at":"2016-04-18T23:30:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":294373,"app_id":85798,"name":"username","kind":"text","required":true,"position":2,"created_at":"2016-04-18T23:30:13Z","updated_at":"2016-04-18T23:30:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3531353,"app_id":85798,"name":"api_token","kind":"text","required":true,"position":3,"created_at":"2026-03-04T22:03:54Z","updated_at":"2026-04-06T19:10:23Z","default_value":null,"secure":true,"scopes":["body"],"options":null}],"plans":[{"id":438,"entity_id":85798,"app_id":85798,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:08.000Z","updated_at":"2019-05-15T05:40:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-18T23:30:04Z","updated_at":"2026-04-06T19:10:23Z","terms_conditions_url":null,"app_organization":{"id":744,"name":"Monema Communications SL","email":"info@monema.com","website":"https://www.monema.es/?idref=17","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3,5,1,7],"date_published":"2016-04-18T23:30:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.monema.es/en/virtual-pbx-and-calling-rates/"},"location_names":["ticket_sidebar","user_sidebar","top_bar","background"],"last_update_time":"2026-04-06T19:10:21Z","owner_id":269519,"author_name":"Monema Communications SL","author_email":"info@monema.com","author_url":"https://www.monema.es","short_description":"Integration with Monema phone systems","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026#39;Talk\u0026#39; plans (see \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408833956122-About-Zendesk-Talk-plan-types\"\u003eAbout Zendesk Talk plan types\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis connector allows you to integrate your Monema phone system with Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe features this connector enables are these:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePopup for incoming calls showing the name of the caller. You can view last tickets from the caller, their profile or create a new ticket.\u003c/li\u003e\n\u003cli\u003eCall recordings are shown with tickets.\u003c/li\u003e\n\u003cli\u003eYou can call a user clicking on their profile.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData disclosure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNames of customers and organizations\u003c/li\u003e\n\u003cli\u003ePhone numbers of customers and organizations\u003c/li\u003e\n\u003cli\u003eTickets of contacts and organizations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo use app you need a \u003ca href=\"https://monema.es/centralita-virtual\"\u003eMonema\u003c/a\u003e account. If you want to try it you can request a \u003ca href=\"https://monema.es/probar-centralita-virtual/\"\u003efree 7 day free trial\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo configure the app, access your Monema Control Panel and in Settings / Integrations / Zendesk you will have the information requested when installing.\u003c/p\u003e\n\n\u003cp\u003eYou can view full installation details \u003ca href=\"https://www.monema.com/en/control-panel/settings/zendesk-connector/installation.html\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with 'Talk' plans (see [About Zendesk Talk plan types](https://support.zendesk.com/hc/en-us/articles/4408833956122-About-Zendesk-Talk-plan-types).**\n\nThis connector allows you to integrate your Monema phone system with Zendesk.\n\nThe features this connector enables are these:\n\n- Popup for incoming calls showing the name of the caller. You can view last tickets from the caller, their profile or create a new ticket.\n- Call recordings are shown with tickets.\n- You can call a user clicking on their profile.\n\nData disclosure:\n\n- Names of customers and organizations\n- Phone numbers of customers and organizations\n- Tickets of contacts and organizations\n\nTo use app you need a [Monema](https://monema.es/centralita-virtual) account. If you want to try it you can request a [free 7 day free trial](https://monema.es/probar-centralita-virtual/).\n\n","raw_installation_instructions":"To configure the app, access your Monema Control Panel and in Settings / Integrations / Zendesk you will have the information requested when installing.\n\nYou can view full installation details [here](https://www.monema.com/en/control-panel/settings/zendesk-connector/installation.html).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://85798.apps.zdusercontent.com/85798/assets/1774358522-d7b4d2f56beddde8fb32af4492352746/logo-small.png","large_icon":"https://85798.apps.zdusercontent.com/85798/assets/1774358522-d7b4d2f56beddde8fb32af4492352746/logo.png","screenshots":["https://85798.apps.zdusercontent.com/85798/assets/1774358522-d7b4d2f56beddde8fb32af4492352746/screenshot-0.png","https://85798.apps.zdusercontent.com/85798/assets/1774358522-d7b4d2f56beddde8fb32af4492352746/screenshot-1.png","https://85798.apps.zdusercontent.com/85798/assets/1774358522-d7b4d2f56beddde8fb32af4492352746/screenshot-2.png"],"installation_count":1},{"id":85877,"name":"Vonage Business CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:14:46Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:14:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2021-11-08T19:06:53Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Vonage Business Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Vonage Business telephony connectors provides integration between your Vonage Business telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Vonage Business telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Vonage Business telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Vonage Business platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Vonage Business telephony connectors provides integration between your Vonage Business telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Vonage Business telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Vonage Business telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Vonage Business platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85877.apps.zdusercontent.com/85877/assets/1636136080-c76b4d806c6af1ab5ca174f4c9cc1cd1/support/logo-small.png","large_icon":"https://85877.apps.zdusercontent.com/85877/assets/1636136080-c76b4d806c6af1ab5ca174f4c9cc1cd1/support/logo.png","screenshots":["https://85877.apps.zdusercontent.com/85877/assets/1636136080-c76b4d806c6af1ab5ca174f4c9cc1cd1/support/screenshot-0.png","https://85877.apps.zdusercontent.com/85877/assets/1636136080-c76b4d806c6af1ab5ca174f4c9cc1cd1/support/screenshot-1.png","https://85877.apps.zdusercontent.com/85877/assets/1636136080-c76b4d806c6af1ab5ca174f4c9cc1cd1/support/screenshot-2.png"],"installation_count":0},{"id":85880,"name":"Avaya CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:23:27Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:23:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2021-11-08T19:03:00Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Avaya Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Avaya telephony connectors provides integration between your Avaya telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Avaya telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Avaya telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Avaya platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Avaya telephony connectors provides integration between your Avaya telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Avaya telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Avaya telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Avaya platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85880.apps.zdusercontent.com/85880/assets/1636136035-3a9bd40b902126bbc4112010836315b5/support/logo-small.png","large_icon":"https://85880.apps.zdusercontent.com/85880/assets/1636136035-3a9bd40b902126bbc4112010836315b5/support/logo.png","screenshots":["https://85880.apps.zdusercontent.com/85880/assets/1636136035-3a9bd40b902126bbc4112010836315b5/support/screenshot-0.png","https://85880.apps.zdusercontent.com/85880/assets/1636136035-3a9bd40b902126bbc4112010836315b5/support/screenshot-1.png","https://85880.apps.zdusercontent.com/85880/assets/1636136035-3a9bd40b902126bbc4112010836315b5/support/screenshot-2.png"],"installation_count":0},{"id":85881,"name":"Cisco CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:28:11Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:28:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2021-11-08T18:57:45Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Cisco Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Cisco telephony connectors provides integration between your Cisco telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Cisco telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Cisco telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Cisco platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Cisco telephony connectors provides integration between your Cisco telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Cisco telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Cisco telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Cisco platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85881.apps.zdusercontent.com/85881/assets/1636135988-fbe0d5ddb8b9be2db18a151d81f1f041/support/logo-small.png","large_icon":"https://85881.apps.zdusercontent.com/85881/assets/1636135988-fbe0d5ddb8b9be2db18a151d81f1f041/support/logo.png","screenshots":["https://85881.apps.zdusercontent.com/85881/assets/1636135988-fbe0d5ddb8b9be2db18a151d81f1f041/support/screenshot-0.png","https://85881.apps.zdusercontent.com/85881/assets/1636135988-fbe0d5ddb8b9be2db18a151d81f1f041/support/screenshot-1.png","https://85881.apps.zdusercontent.com/85881/assets/1636135988-fbe0d5ddb8b9be2db18a151d81f1f041/support/screenshot-2.png"],"installation_count":0},{"id":85882,"name":"Asterisk CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:32:22Z","updated_at":"2025-04-04T00:02:51Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:32:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-05-02T20:53:30Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Asterisk Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Asterisk telephony connectors provides integration between your Asterisk telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Asterisk telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Asterisk telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Asterisk platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Asterisk telephony connectors provides integration between your Asterisk telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Asterisk telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Asterisk telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Asterisk platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85882.apps.zdusercontent.com/85882/assets/1682019484-e5277780f8a9711de64e21cfd4aed025/support/logo-small.png","large_icon":"https://85882.apps.zdusercontent.com/85882/assets/1682019484-e5277780f8a9711de64e21cfd4aed025/support/logo.png","screenshots":["https://85882.apps.zdusercontent.com/85882/assets/1682019484-e5277780f8a9711de64e21cfd4aed025/support/screenshot-0.png","https://85882.apps.zdusercontent.com/85882/assets/1682019484-e5277780f8a9711de64e21cfd4aed025/support/screenshot-1.png","https://85882.apps.zdusercontent.com/85882/assets/1682019484-e5277780f8a9711de64e21cfd4aed025/support/screenshot-2.png"],"installation_count":0},{"id":85883,"name":"3CX CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:43:55Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:43:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-05-15T23:01:22Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable 3CX Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and 3CX telephony connectors provides integration between your 3CX telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your 3CX telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your 3CX telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current 3CX platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and 3CX telephony connectors provides integration between your 3CX telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your 3CX telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your 3CX telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current 3CX platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85883.apps.zdusercontent.com/85883/assets/1683142727-635218a3efc4d9c9c178f103536ba023/support/logo-small.png","large_icon":"https://85883.apps.zdusercontent.com/85883/assets/1683142727-635218a3efc4d9c9c178f103536ba023/support/logo.png","screenshots":["https://85883.apps.zdusercontent.com/85883/assets/1683142727-635218a3efc4d9c9c178f103536ba023/support/screenshot-0.png","https://85883.apps.zdusercontent.com/85883/assets/1683142727-635218a3efc4d9c9c178f103536ba023/support/screenshot-1.png","https://85883.apps.zdusercontent.com/85883/assets/1683142727-635218a3efc4d9c9c178f103536ba023/support/screenshot-2.png"],"installation_count":0},{"id":85884,"name":"Zoom CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:48:14Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:48:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-04-26T20:35:04Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Zoom Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Zoom telephony connectors provides integration between your Zoom telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Zoom telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Zoom telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Zoom platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Zoom telephony connectors provides integration between your Zoom telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Zoom telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Zoom telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Zoom platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85884.apps.zdusercontent.com/85884/assets/1682019741-5b2aedf5c23f532329d9e2e19e282922/support/logo-small.png","large_icon":"https://85884.apps.zdusercontent.com/85884/assets/1682019741-5b2aedf5c23f532329d9e2e19e282922/support/logo.png","screenshots":["https://85884.apps.zdusercontent.com/85884/assets/1682019741-5b2aedf5c23f532329d9e2e19e282922/support/screenshot-0.png","https://85884.apps.zdusercontent.com/85884/assets/1682019741-5b2aedf5c23f532329d9e2e19e282922/support/screenshot-1.png","https://85884.apps.zdusercontent.com/85884/assets/1682019741-5b2aedf5c23f532329d9e2e19e282922/support/screenshot-2.png"],"installation_count":0},{"id":85886,"name":"NICE inContact CXone CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-19T23:55:58Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-19T23:55:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-04-26T20:14:44Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable inContact Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and inContact telephony connectors provides integration between your inContact telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your inContact telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your inContact telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current inContact platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and inContact telephony connectors provides integration between your inContact telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your inContact telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your inContact telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current inContact platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85886.apps.zdusercontent.com/85886/assets/1682019406-775458116632970bad56484821a287fc/support/logo-small.png","large_icon":"https://85886.apps.zdusercontent.com/85886/assets/1682019406-775458116632970bad56484821a287fc/support/logo.png","screenshots":["https://85886.apps.zdusercontent.com/85886/assets/1682019406-775458116632970bad56484821a287fc/support/screenshot-0.png","https://85886.apps.zdusercontent.com/85886/assets/1682019406-775458116632970bad56484821a287fc/support/screenshot-1.png","https://85886.apps.zdusercontent.com/85886/assets/1682019406-775458116632970bad56484821a287fc/support/screenshot-2.png"],"installation_count":0},{"id":85888,"name":"Mitel CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-04-20T00:26:41Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-04-20T00:26:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2021-11-08T18:42:02Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Mitel Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Mitel telephony connectors provides integration between your Mitel telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Mitel telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Mitel telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Mitel platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Mitel telephony connectors provides integration between your Mitel telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Mitel telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Mitel telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Mitel platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://85888.apps.zdusercontent.com/85888/assets/1636135480-71095103450c0f17398d620920d0ec63/support/logo-small.png","large_icon":"https://85888.apps.zdusercontent.com/85888/assets/1636135480-71095103450c0f17398d620920d0ec63/support/logo.png","screenshots":["https://85888.apps.zdusercontent.com/85888/assets/1636135480-71095103450c0f17398d620920d0ec63/support/screenshot-0.png","https://85888.apps.zdusercontent.com/85888/assets/1636135480-71095103450c0f17398d620920d0ec63/support/screenshot-1.png","https://85888.apps.zdusercontent.com/85888/assets/1636135480-71095103450c0f17398d620920d0ec63/support/screenshot-2.png"],"installation_count":0},{"id":86800,"name":"Google Play Reviews","state":"published","version":"2.0.21","framework_version":"2.0","parameters":[{"id":298394,"app_id":86800,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-05-04T22:16:58Z","updated_at":"2016-05-04T22:16:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":440,"entity_id":86800,"app_id":86800,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:10.000Z","updated_at":"2019-05-15T05:40:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":248,"average":4,"count":{"5":150,"4":23,"3":26,"1":33,"2":16}},"single_install":true,"default_locale":"en","feature_color":"#80dfff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-05-04T22:16:58Z","updated_at":"2026-04-24T02:27:20Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2016-05-04T22:16:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2019-03-21T04:38:40Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","author_url":"https://www.zendesk.com/","short_description":"Integrate reviews from the Google Play store into your Zendesk Support account","long_description":"\u003cul\u003e\n\u003cli\u003eTurn your Google Play reviews into tickets within Zendesk Support\u003c/li\u003e\n\u003cli\u003eAddress reviews where customers express real support issues\u003c/li\u003e\n\u003cli\u003eIncrease your efficiency by leveraging views, macros, and triggers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.\u003c/p\u003e\n\n\u003cp\u003eLearn more about distributing your app or game on Google Play: \u003ca href=\"https://developer.android.com/distribute/index.html\"\u003ehttps://developer.android.com/distribute/index.html\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRead our documentation for setting up Google Play reviews as a channel:\u003cbr\u003e\n\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828952602\"\u003ehttps://support.zendesk.com/hc/en-us/articles/4408828952602\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"* Turn your Google Play reviews into tickets within Zendesk Support\n* Address reviews where customers express real support issues\n* Increase your efficiency by leveraging views, macros, and triggers\n\nWe’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.\n\nLearn more about distributing your app or game on Google Play: [https://developer.android.com/distribute/index.html](https://developer.android.com/distribute/index.html)\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk/).","raw_installation_instructions":"Read our documentation for setting up Google Play reviews as a channel:\n[https://support.zendesk.com/hc/en-us/articles/4408828952602](https://support.zendesk.com/hc/en-us/articles/4408828952602)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://86800.apps.zdusercontent.com/86800/assets/1776997625-acb6a76edb07fe962aebde55ce7097a2/logo-small.png","large_icon":"https://86800.apps.zdusercontent.com/86800/assets/1776997625-acb6a76edb07fe962aebde55ce7097a2/logo.png","screenshots":["https://86800.apps.zdusercontent.com/86800/assets/1776997625-acb6a76edb07fe962aebde55ce7097a2/screenshot-0.png","https://86800.apps.zdusercontent.com/86800/assets/1776997625-acb6a76edb07fe962aebde55ce7097a2/screenshot-1.png","https://86800.apps.zdusercontent.com/86800/assets/1776997625-acb6a76edb07fe962aebde55ce7097a2/screenshot-2.png"],"installation_count":1579},{"id":87519,"name":"Printfection Giveaway Links","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":301080,"app_id":87519,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-05-13T23:23:28Z","updated_at":"2016-05-13T23:23:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":756776,"app_id":87519,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-10-14T17:04:49Z","updated_at":"2019-10-14T17:04:49Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":301079,"app_id":87519,"name":"pf_campaign_id","kind":"number","required":false,"position":2,"created_at":"2016-05-13T23:23:28Z","updated_at":"2016-07-21T22:56:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":319847,"app_id":87519,"name":"pf_force_campaign","kind":"checkbox","required":false,"position":3,"created_at":"2016-07-21T22:56:16Z","updated_at":"2016-07-21T22:56:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":443,"entity_id":87519,"app_id":87519,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:14.000Z","updated_at":"2019-05-15T05:40:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-05-13T23:23:27Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":752,"name":"Printfection","email":"support@printfection.com","website":"www.printfection.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,9],"date_published":"2016-05-13T23:23:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.printfection.com/pricing/"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2019-10-16T21:10:10Z","owner_id":269519,"author_name":"Printfection","author_email":"support@printfection.com","author_url":"http://www.printfection.com","short_description":"Easily generate Printfection Giveaway URLs to send branded swag directly from your Zendesk tickets.","long_description":"\u003cp\u003ePrintfection is a swag management platform which simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, InVision, Airtable and Zapier use Printfection to easily ship swag to customers, leads, and events.\u003c/p\u003e\n\n\u003ch3\u003eReward and connect with customers\u003c/h3\u003e\n\n\u003cp\u003eReward customers, say thanks to a follower, compensate bug finders, there are so many ways to use swag to connect with your community. Leverage the Printfection Zendesk app to easily generate links to send in your Zendesk tickets. Each link is valid for a single item redemption from one of your Printfection Giveaway campaigns.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to ensure proper installation of this app, just follow the steps outlined below.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Printfection Zendesk app.\u003c/li\u003e\n\u003cli\u003eGo to your instance of \u003ca href=\"https://printfection.com/\"\u003eprintfection.com\u003c/a\u003e and then navigate to: Profile menu -\u0026gt; API access. Select your API V2 Key. You must be an admin to view your API key.\u003c/li\u003e\n\u003cli\u003eAdd a \u0026quot;:\u0026quot; to the end of your API Key.\u003c/li\u003e\n\u003cli\u003eGo to to \u003ca href=\"https://www.base64encode.org/\"\u003ehttps://www.base64encode.org/\u003c/a\u003e to convert your token to the base64 value.\u003c/li\u003e\n\u003cli\u003eSave your Base64 encoded key on the settings page of your Printfection app within your Zendesk account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Printfection is a swag management platform which simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, InVision, Airtable and Zapier use Printfection to easily ship swag to customers, leads, and events.\n\n### Reward and connect with customers\nReward customers, say thanks to a follower, compensate bug finders, there are so many ways to use swag to connect with your community. Leverage the Printfection Zendesk app to easily generate links to send in your Zendesk tickets. Each link is valid for a single item redemption from one of your Printfection Giveaway campaigns.","raw_installation_instructions":"In order to ensure proper installation of this app, just follow the steps outlined below.\n\n 1. Install the Printfection Zendesk app.\n 2. Go to your instance of [printfection.com](https://printfection.com/) and then navigate to: Profile menu -\u003e API access. Select your API V2 Key. You must be an admin to view your API key.\n 3. Add a \":\" to the end of your API Key.\n 4. Go to to [https://www.base64encode.org/](https://www.base64encode.org/) to convert your token to the base64 value.\n 5. Save your Base64 encoded key on the settings page of your Printfection app within your Zendesk account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://87519.apps.zdusercontent.com/87519/assets/1571259800-3d2a7d20d3fbc5b33ea440b903d82fd6/logo-small.png","large_icon":"https://87519.apps.zdusercontent.com/87519/assets/1571259800-3d2a7d20d3fbc5b33ea440b903d82fd6/logo.png","screenshots":["https://87519.apps.zdusercontent.com/87519/assets/1571259800-3d2a7d20d3fbc5b33ea440b903d82fd6/screenshot-0.png","https://87519.apps.zdusercontent.com/87519/assets/1571259800-3d2a7d20d3fbc5b33ea440b903d82fd6/screenshot-1.png","https://87519.apps.zdusercontent.com/87519/assets/1571259800-3d2a7d20d3fbc5b33ea440b903d82fd6/screenshot-2.png"],"installation_count":4},{"id":88609,"name":"Support SDK Metadata","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":304685,"app_id":88609,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-05-25T19:49:11Z","updated_at":"2016-05-25T19:49:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":449,"entity_id":88609,"app_id":88609,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:21.000Z","updated_at":"2019-05-15T05:40:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":75,"average":3,"count":{"5":24,"3":16,"4":13,"1":12,"2":10}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-05-25T19:49:11Z","updated_at":"2026-09-09T15:05:19Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2016-05-25T19:49:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-09T15:05:16Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"An app to show extra information about tickets created via the Support Mobile SDK","long_description":"\u003cp\u003eSupport SDK Metadata App allows you to see information relating to a ticket and device if it was created via the Support SDK. The following information is displayed about the end-user and their device in the ticker sidebar:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDevice name\u003c/li\u003e\n\u003cli\u003eOperating system and version\u003c/li\u003e\n\u003cli\u003eBattery level\u003c/li\u003e\n\u003cli\u003eDevice storage\u003c/li\u003e\n\u003cli\u003eDevice memory\u003c/li\u003e\n\u003cli\u003eIP address\u003c/li\u003e\n\u003cli\u003eLocation\u003c/li\u003e\n\u003cli\u003eZendesk SDK name and version number\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe ticket app will only appear in the ticket sidebar when the ticket was received via the Zendesk Support SDK.\u003c/p\u003e\n\n\u003cp\u003eNot all information is available for all operating systems and devices.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting started with the Support SDK Metadata app:\u003c/h3\u003e\n\n\u003cp\u003eSimply click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n","raw_long_description":"Support SDK Metadata App allows you to see information relating to a ticket and device if it was created via the Support SDK. The following information is displayed about the end-user and their device in the ticker sidebar:\n\n* Device name\n* Operating system and version\n* Battery level\n* Device storage\n* Device memory\n* IP address\n* Location\n* Zendesk SDK name and version number\n\nThe ticket app will only appear in the ticket sidebar when the ticket was received via the Zendesk Support SDK.\n\nNot all information is available for all operating systems and devices.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### Getting started with the Support SDK Metadata app:\nSimply click 'Install'.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://88609.apps.zdusercontent.com/88609/assets/1788960653-f818e20d16cd5390853aa93bcf09c0e4/logo-small.png","large_icon":"https://88609.apps.zdusercontent.com/88609/assets/1788960653-f818e20d16cd5390853aa93bcf09c0e4/logo.png","screenshots":["https://88609.apps.zdusercontent.com/88609/assets/1788960653-f818e20d16cd5390853aa93bcf09c0e4/screenshot-0.png","https://88609.apps.zdusercontent.com/88609/assets/1788960653-f818e20d16cd5390853aa93bcf09c0e4/screenshot-1.png","https://88609.apps.zdusercontent.com/88609/assets/1788960653-f818e20d16cd5390853aa93bcf09c0e4/screenshot-2.png"],"installation_count":205},{"id":88625,"name":"HubSpot","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":10,"average":2,"count":{"1":6,"3":1,"2":2,"4":1,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-05-25T23:29:50Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-05-25T23:29:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hubspot.com/pricing/marketing"},"location_names":[],"last_update_time":"2023-02-13T17:21:06Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/88625/hubspot?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"View Support Tickets inside Hubspot","long_description":"\u003cp\u003eBringing HubSpot and Zendesk together makes delivering on customer expectations easier. This integration allows you to see ticket information associated with your Zendesk customers and current CSAT in your HubSpot interface.\u003c/p\u003e\n\n\u003cp\u003eYour marketing team can pivot towards customers through the creation of new customer lists based on ticket tags and workflows using Zendesk ticket properties. Empower your team to provide a more targeted marketing experience without jumping back and forth between tools.\u003c/p\u003e\n\n\u003cp\u003eHubSpot is an inbound marketing software platform that helps companies attract visitors, convert leads, and close customers. HubSpot provides a software product for inbound marketing. It includes tools for social media marketing, content management, web analytics, landing pages, and search engine optimization, among others.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/marketplace/\"\u003eZendesk Marketplace Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the instructions below.\u003c/p\u003e\n\n\u003cp\u003eGet started by navigating to \u003ca href=\"https://hubspot.zendesk-integrations.com/zendesk\"\u003ehttps://hubspot.zendesk-integrations.com/zendesk\u003c/a\u003e, enter your Zendesk subdomain and click on “Authorize”.\u003cbr\u003e\n* You will be prompted to enter your Zendesk credentials if you haven’t logged in.* Authorize the integration to access your Zendesk account.* Enter your Hubspot ID. This number is located in the upper right corner of your Hubspot.* You will be prompted to enter Hubspot credentials if you haven’t logged in.* Authorize the integration to access your Hubspot account.* You should then be able to see new triggers created in your Zendesk account. New and closed tickets will now be sent to your Hubspot Account.\u003c/p\u003e\n","raw_long_description":"Bringing HubSpot and Zendesk together makes delivering on customer expectations easier. This integration allows you to see ticket information associated with your Zendesk customers and current CSAT in your HubSpot interface.\n\nYour marketing team can pivot towards customers through the creation of new customer lists based on ticket tags and workflows using Zendesk ticket properties. Empower your team to provide a more targeted marketing experience without jumping back and forth between tools.\n\nHubSpot is an inbound marketing software platform that helps companies attract visitors, convert leads, and close customers. HubSpot provides a software product for inbound marketing. It includes tools for social media marketing, content management, web analytics, landing pages, and search engine optimization, among others.\n\nBy enabling this app, You agree to the [Zendesk Marketplace Terms of Use](https://www.zendesk.com/company/marketplace/).","raw_installation_instructions":"Follow the instructions below.\n\nGet started by navigating to [https://hubspot.zendesk-integrations.com/zendesk](https://hubspot.zendesk-integrations.com/zendesk), enter your Zendesk subdomain and click on “Authorize”.\n* You will be prompted to enter your Zendesk credentials if you haven’t logged in.* Authorize the integration to access your Zendesk account.* Enter your Hubspot ID. This number is located in the upper right corner of your Hubspot.* You will be prompted to enter Hubspot credentials if you haven’t logged in.* Authorize the integration to access your Hubspot account.* You should then be able to see new triggers created in your Zendesk account. New and closed tickets will now be sent to your Hubspot Account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://88625.apps.zdusercontent.com/88625/assets/1676263912-2414ea5be1ac536da02bb0e942e2bd32/logo-small.png","large_icon":"https://88625.apps.zdusercontent.com/88625/assets/1676263912-2414ea5be1ac536da02bb0e942e2bd32/logo.png","screenshots":["https://88625.apps.zdusercontent.com/88625/assets/1676263912-2414ea5be1ac536da02bb0e942e2bd32/screenshot-0.png","https://88625.apps.zdusercontent.com/88625/assets/1676263912-2414ea5be1ac536da02bb0e942e2bd32/screenshot-1.png","https://88625.apps.zdusercontent.com/88625/assets/1676263912-2414ea5be1ac536da02bb0e942e2bd32/screenshot-2.png"],"installation_count":0},{"id":88627,"name":"Zoho CRM","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":304735,"app_id":88627,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-05-25T23:42:52Z","updated_at":"2016-05-25T23:42:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2616140,"app_id":88627,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2023-07-25T21:47:19Z","updated_at":"2023-07-25T21:47:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":354135,"app_id":88627,"name":"zohoeu","kind":"checkbox","required":false,"position":2,"created_at":"2016-12-01T01:22:28Z","updated_at":"2023-07-25T21:47:19Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":450,"entity_id":88627,"app_id":88627,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:22.000Z","updated_at":"2019-05-15T05:40:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":148,"average":4,"count":{"3":15,"1":23,"4":27,"5":78,"2":5}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-05-25T23:42:52Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":765,"name":"Zoho","email":"support@zohoextensions.com","website":"https://www.zoho.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5,6],"date_published":"2016-05-25T23:42:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/crm/zohocrm-pricing.html"},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2023-08-04T21:57:27Z","owner_id":269519,"author_name":"Zoho","author_email":"support@zohoextensions.com","author_url":"http://www.zoho.com/crm","short_description":"Help your customer support agents to view Zoho CRM data inside every ticket","long_description":"\u003cp\u003eYour business can improve its customer support by bringing them both to the same page. The Zoho CRM app lets you spot opportunities, be more efficient, and reduce costs while greatly improving your capability as a support agent.\u003c/p\u003e\n\n\u003cp\u003eIntegrate your Zoho CRM and Zendesk accounts to give your sales and support teams an unhindered flow of information, by providing your customer support agents with Contact, Lead and Potential details straight from Zoho CRM.  \u003c/p\u003e\n\n\u003ch3\u003eKnow your customers:\u003c/h3\u003e\n\n\u003cp\u003eA support teams requires all possible information about their customers, in the right context, before starting an interaction. Installing this app gives information about your Zoho CRM Leads, Contacts and Potentials inside every Zendesk support ticket. Better equipped for better business  \u003c/p\u003e\n\n\u003cp\u003eIntegrating Zoho CRM and Zendesk opens up fresh information to support teams, letting them ask more pertinent questions and give more prudent answers. A better equipped support team will take your business to the next level, by improving the quality of your customer interactions.  \u003c/p\u003e\n\n\u003ch3\u003eBetter communication:\u003c/h3\u003e\n\n\u003cp\u003eSales and support teams are the two pronged sources of customer interaction that matter the most. Integrate them using the Zoho CRM plugin to have a hassle-free transfer of knowledge between two of your most crucial teams. \u003c/p\u003e\n\n\u003cp\u003eSign up for a free trial today! =\u0026gt; \u003ca href=\"https://www.zoho.com/crm/?src=zd\"\u003ehttps://www.zoho.com/crm/?src=zd\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to install the Zoho CRM app in your Zendesk account, complete the following steps:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk account, select the \u003cstrong\u003eAdmin\u003c/strong\u003e icon from the bottom left corner of your screen.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to the Marketplace icon under \u003cstrong\u003eApps\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse the search bar at the far right end to search for the \u003cstrong\u003eZoho CRM app\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the Zoho CRM app page, click the \u003cstrong\u003eInstall App\u003c/strong\u003e button in the upper right corner.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAfter you\u0026#39;ve downloaded the app, you can rename it to anything you want. Then provide an authentication token using the following procedure: Log in to Zoho CRM, go to \u003cstrong\u003eSetup-\u0026gt;Developer Space-\u0026gt;CRM API\u003c/strong\u003e. Click the \u003cstrong\u003eSettings\u003c/strong\u003e icon on the right and select \u003cstrong\u003eAuthentication token generation\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYour Zoho CRM app can be found by expanding the \u0026#39;Apps\u0026#39; panel from any page. Details from CRM will now be displayed on the right side of any ticket page.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Your business can improve its customer support by bringing them both to the same page. The Zoho CRM app lets you spot opportunities, be more efficient, and reduce costs while greatly improving your capability as a support agent.\n\nIntegrate your Zoho CRM and Zendesk accounts to give your sales and support teams an unhindered flow of information, by providing your customer support agents with Contact, Lead and Potential details straight from Zoho CRM.  \n\n### Know your customers:  \n\nA support teams requires all possible information about their customers, in the right context, before starting an interaction. Installing this app gives information about your Zoho CRM Leads, Contacts and Potentials inside every Zendesk support ticket. Better equipped for better business  \n\nIntegrating Zoho CRM and Zendesk opens up fresh information to support teams, letting them ask more pertinent questions and give more prudent answers. A better equipped support team will take your business to the next level, by improving the quality of your customer interactions.  \n\n### Better communication:  \n\nSales and support teams are the two pronged sources of customer interaction that matter the most. Integrate them using the Zoho CRM plugin to have a hassle-free transfer of knowledge between two of your most crucial teams. \n\nSign up for a free trial today! =\u003e [https://www.zoho.com/crm/?src=zd](https://www.zoho.com/crm/?src=zd)","raw_installation_instructions":"In order to install the Zoho CRM app in your Zendesk account, complete the following steps:  \n\n* Sign in to your Zendesk account, select the **Admin** icon from the bottom left corner of your screen.  \n* Go to the Marketplace icon under **Apps**.  \n* Use the search bar at the far right end to search for the **Zoho CRM app**.  \n* On the Zoho CRM app page, click the **Install App** button in the upper right corner.  \n* After you've downloaded the app, you can rename it to anything you want. Then provide an authentication token using the following procedure: Log in to Zoho CRM, go to **Setup-\u003eDeveloper Space-\u003eCRM API**. Click the **Settings** icon on the right and select **Authentication token generation**.  \n* Your Zoho CRM app can be found by expanding the 'Apps' panel from any page. 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Here you can see all of the associated Zendesk Tickets on your Sugar Contacts, Leads, Accounts and Opportunities.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.sugaroutfitters.com/assets/img/addonassets/zendesk-sugarcrm/sugar-dashlet-full-focused.png\" alt=\"View Zendesk Tickets Inside Sugar\" title=\"View Zendesk Tickets Inside Sugar\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can filter and sort to get to exactly what you need to see without having to flip back and forth between Sugar and Zendesk. You can click the\u003c/p\u003e\n\n\u003ch3\u003eSupports Sugar 7 On-Site and On-Demand\u003c/h3\u003e\n\n\u003cp\u003eIf you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you\u0026#39;re looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. 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trial!\u003c/strong\u003e\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57N0D7hJ3iTk1yZn0ZQa7a","stripe_plan_id":"price_1H57N0D7hJ3iTk1yZn0ZQa7a","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":886,"cost_type":"CostStripe","active":false,"created_at":"2021-09-30T08:18:49.000Z","updated_at":"2023-11-06T17:50:28.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3951,"entity_id":89495,"app_id":89495,"amount":9900,"name":"Professional","description":"\u003cul\u003e\n\u003cli\u003eExport tickets\u003c/li\u003e\n\u003cli\u003eExport users\u003c/li\u003e\n\u003cli\u003eExport organizations\u003c/li\u003e\n\u003cli\u003eSave \u0026amp; load export configurations\u003c/li\u003e\n\u003cli\u003eChoose between CSV, JSON and XML formats\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":"price_1NptvvD7hJ3iTk1yYoWHTAhb","stripe_plan_id":"price_1NptvvD7hJ3iTk1yYoWHTAhb","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1207,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T17:50:28.000Z","updated_at":"2023-11-06T17:50:28.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3952,"entity_id":89495,"app_id":89495,"amount":19900,"name":"Enterprise","description":"\u003cul\u003e\n\u003cli\u003eExport tickets\u003c/li\u003e\n\u003cli\u003eExport comments\u003c/li\u003e\n\u003cli\u003eExport users\u003c/li\u003e\n\u003cli\u003eExport organizations\u003c/li\u003e\n\u003cli\u003eExport attachments\u003c/li\u003e\n\u003cli\u003eExport \u0026#39;everything\u0026#39; 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#400080","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2016-06-08T21:37:30Z","updated_at":"2025-05-28T19:58:50Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-exporter-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2],"date_published":"2016-06-08T21:37:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2025-05-28T19:58:45Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-exporter-hc-link","short_description":"Export everything, any way you want","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-exporter-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-exporter-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nExport everything, any way you want!  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFormerly known as Ticket Exporter.\u003c/em\u003e  \u003c/p\u003e\n\n\u003ch2\u003eOverview of possibilities with Exporter\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport comments \u003cem\u003e(available now!)\u003c/em\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport users\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport organizations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport attachments \u003cem\u003e(available now!)\u003c/em\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect over 100 fields to include\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncluding custom fields\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eChoose several predefined export formats\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eCSV\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eXML\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eJSON\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eCompose your own export formats\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eUses the Handlebars template lanuage\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eSave and load export configurations for quick re-use\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree version:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport tickets by view\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect up to 10 fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose between 2 different CSV fomats\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAll paid plans come with a 7 day free trial!\u003c/strong\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Support Exporter Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen Exporter in the menu on the left\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate an ad hoc export or save one for later use\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of possibilities with Exporter\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport comments \u003cem\u003e(available now!)\u003c/em\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport users\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport organizations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport attachments \u003cem\u003e(available now!)\u003c/em\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect over 100 fields to include\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncluding custom fields\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eChoose several predefined export formats\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eCSV\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eXML\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eJSON\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eCompose your own export formats\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eUses the Handlebars template lanuage\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eSave and load export configurations for quick re-use\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAll paid plans come with a 7 day free trial!\u003c/strong\u003e  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-exporter-banner-image)](https://apps.sparkly.dev/marketplace-app-exporter-banner-link)  \nExport everything, any way you want!  \n  \n_Formerly known as Ticket Exporter._  \n  \n## Overview of possibilities with Exporter  \n  \n**You'll be able to:**  \n  \n- Export tickets  \n- Export comments _(available now!)_  \n- Export users  \n- Export organizations  \n- Export attachments _(available now!)_  \n- Select over 100 fields to include  \n  - Including custom fields  \n- Choose several predefined export formats  \n  - CSV  \n  - XML  \n  - JSON  \n- Compose your own export formats  \n  - Uses the Handlebars template lanuage  \n- Save and load export configurations for quick re-use  \n  \n**Free version:**  \n  \n- Export tickets by view  \n- Select up to 10 fields  \n- Choose between 2 different CSV fomats  \n  \n**All paid plans come with a 7 day free trial!**  \n","raw_installation_instructions":"## Zendesk Support Exporter Instructions  \n  \n1. Install the app  \n2. Open Exporter in the menu on the left  \n3. Create an ad hoc export or save one for later use  \n  \n## Overview of possibilities with Exporter  \n  \n**You'll be able to:**  \n  \n- Export tickets  \n- Export comments _(available now!)_  \n- Export users  \n- Export organizations  \n- Export attachments _(available now!)_  \n- Select over 100 fields to include  \n  - Including custom fields  \n- Choose several predefined export formats  \n  - CSV  \n  - XML  \n  - JSON  \n- Compose your own export formats  \n  - Uses the Handlebars template lanuage  \n- Save and load export configurations for quick re-use  \n  \n**All paid plans come with a 7 day free trial!**  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://89495.apps.zdusercontent.com/89495/assets/1748442969-bcbba0b60d35b92f0131aad424aaaa45/logo-small.png","large_icon":"https://89495.apps.zdusercontent.com/89495/assets/1748442969-bcbba0b60d35b92f0131aad424aaaa45/logo.png","screenshots":["https://89495.apps.zdusercontent.com/89495/assets/1748442969-bcbba0b60d35b92f0131aad424aaaa45/screenshot-0.png","https://89495.apps.zdusercontent.com/89495/assets/1748442969-bcbba0b60d35b92f0131aad424aaaa45/screenshot-1.png","https://89495.apps.zdusercontent.com/89495/assets/1748442969-bcbba0b60d35b92f0131aad424aaaa45/screenshot-2.png"],"installation_count":1162},{"id":90352,"name":"MessageBird Chat","state":"published","version":"3.0.1","framework_version":"2.0","parameters":[{"id":311939,"app_id":90352,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-06-20T17:56:47Z","updated_at":"2016-06-20T17:56:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":543140,"app_id":90352,"name":"installationId","kind":"hidden","required":false,"position":1,"created_at":"2018-05-23T14:30:02Z","updated_at":"2018-05-23T14:30:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":458,"entity_id":90352,"app_id":90352,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:32.000Z","updated_at":"2019-05-15T05:40:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":3,"count":{"3":1,"2":2,"5":1,"1":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-06-20T17:56:44Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":722,"name":"MessageBird","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2016-06-20T17:56:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.messagebird.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2018-05-23T14:30:00Z","owner_id":269519,"author_name":"MessageBird","author_email":"support@messagebird.com","author_url":"https://www.messagebird.com","short_description":"Send and receive SMS and chat messages from within Zendesk","long_description":"\u003cp\u003eCombine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eKey features\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eBring all communication channels into your Zendesk view\u003c/li\u003e\n\u003cli\u003eSupports Facebook Messenger, WeChat, Telegram, LINE and SMS\u003c/li\u003e\n\u003cli\u003eReply to customers from within your ticket workflow\u003c/li\u003e\n\u003cli\u003eAutomatically convert new conversations into tickets\u003c/li\u003e\n\u003cli\u003eReceive rich media messages from within Zendesk\u003c/li\u003e\n\u003cli\u003eSee what platform a customer has contacted you on with channel avatars\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eWhat you\u0026#39;ll need\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eA MessageBird account\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstallation of your MessageBird app is simple. You will first need to install MessageBird into your Zendesk account. You\u0026#39;ll then need to go to your MessageBird dashboard to configure your settings.\u003c/p\u003e\n\n\u003cp\u003eFollow the instructions below and your MessageBird app will be running in no time!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogin to your Zendesk account\u003c/li\u003e\n\u003cli\u003eGo to your settings and select Marketplace\u003c/li\u003e\n\u003cli\u003eFind MessageBird in the Marketplace\u003c/li\u003e\n\u003cli\u003eClick ‘Install\u0026#39;\u003c/li\u003e\n\u003cli\u003eSelect the account for which you want to install MessageBird\u003c/li\u003e\n\u003cli\u003eThe MessageBird app will appear in your App menu on the righthand side of your ticket view. At this point the app will be empty - this is expected!\n*Click on the ‘Connect your MessageBird account’ in the app. You will then be taken to your MessageBird dashboard.\n*Follow the simple instructions on the configuration page to complete your installation process.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Combine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.\n\n##### Key features\n\n* Bring all communication channels into your Zendesk view\n* Supports Facebook Messenger, WeChat, Telegram, LINE and SMS\n* Reply to customers from within your ticket workflow\n* Automatically convert new conversations into tickets\n* Receive rich media messages from within Zendesk\n* See what platform a customer has contacted you on with channel avatars\n\n##### What you'll need\n\n* A MessageBird account","raw_installation_instructions":"Installation of your MessageBird app is simple. You will first need to install MessageBird into your Zendesk account. You'll then need to go to your MessageBird dashboard to configure your settings.\n\nFollow the instructions below and your MessageBird app will be running in no time!\n\n* Login to your Zendesk account\n* Go to your settings and select Marketplace\n* Find MessageBird in the Marketplace\n* Click ‘Install'\n* Select the account for which you want to install MessageBird\n* The MessageBird app will appear in your App menu on the righthand side of your ticket view. At this point the app will be empty - this is expected!\n*Click on the ‘Connect your MessageBird account’ in the app. You will then be taken to your MessageBird dashboard.\n*Follow the simple instructions on the configuration page to complete your installation process.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://90352.apps.zdusercontent.com/90352/assets/1526989138-ced1699bdba11d8d64325c0f3630b11b/logo-small.png","large_icon":"https://90352.apps.zdusercontent.com/90352/assets/1526989138-ced1699bdba11d8d64325c0f3630b11b/logo.png","screenshots":["https://90352.apps.zdusercontent.com/90352/assets/1526989138-ced1699bdba11d8d64325c0f3630b11b/screenshot-0.png","https://90352.apps.zdusercontent.com/90352/assets/1526989138-ced1699bdba11d8d64325c0f3630b11b/screenshot-1.png","https://90352.apps.zdusercontent.com/90352/assets/1526989138-ced1699bdba11d8d64325c0f3630b11b/screenshot-2.png"],"installation_count":74},{"id":90887,"name":"Watchman Monitoring","state":"published","version":"2.6.6","framework_version":"2.0","parameters":[{"id":313600,"app_id":90887,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-06-27T05:27:05Z","updated_at":"2016-06-27T05:27:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":313598,"app_id":90887,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2016-06-27T05:27:05Z","updated_at":"2016-06-27T05:27:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":313599,"app_id":90887,"name":"api_key","kind":"password","required":true,"position":2,"created_at":"2016-06-27T05:27:05Z","updated_at":"2016-06-27T05:27:05Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":459,"entity_id":90887,"app_id":90887,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:33.000Z","updated_at":"2019-05-15T05:40:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":50,"average":5,"count":{"5":43,"4":3,"2":1,"1":1,"3":2}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":6,"name":"Internal Help Desk"}],"stripe_publishable_key":null,"created_at":"2016-06-27T05:27:04Z","updated_at":"2026-02-12T22:08:45Z","terms_conditions_url":null,"app_organization":{"id":480,"name":"Watchman Monitoring","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-06-27T05:27:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.watchmanmonitoring.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2019-01-23T00:04:27Z","owner_id":269519,"author_name":"Watchman Monitoring","author_email":"support@watchmanmonitoring.com","author_url":"https://www.watchmanmonitoring.com/zendesk-app","short_description":"Watchman Monitoring is a Proactive Support tool for IT Professionals","long_description":"\u003cp\u003eWatchman Monitoring is a Proactive Support tool for IT Professionals\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce configured, agents can see an issue\u0026#39;s current state without leaving the Zendesk agent interface.\u003c/p\u003e\n\n\u003ch2\u003eZendesk Integration Setup\u003c/h2\u003e\n\n\u003cp\u003eThese instructions assume you have already set up the Watchman Monitoring/Zendesk integration. For more information on that process, please visit our \u003ca href=\"https://www.watchmanmonitoring.com/zendesk-integration\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eZendesk App Setup\u003c/h2\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.watchmanmonitoring.com/zendesk-app-install\"\u003eWatchman Monitoring\u0026#39;s App\u003c/a\u003e in the Zendesk Marketplace, click \u003cstrong\u003e\u003cem\u003eInstall\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eInstallation:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eTitle:\u003c/strong\u003e Enter a name such as \u003cem\u003eWatchman Monitoring\u003c/em\u003e or \u003cem\u003ePlugin Status\u003c/em\u003e. This will be the title shown in your Zendesk app sidebar.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDashboard URL:\u003c/strong\u003e enter in the full address of your Watchman Monitoring Dashboard. Example: \u003ccode\u003eapp.monitoringclient.com\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAPI Key:\u003c/strong\u003e Find this in the Watchman Monitoring Dashboard, here: \u003ca href=\"https://app.monitoringclient.com/integrations/zendesk\"\u003eZendesk App Setup\u003c/a\u003e.\n\n\u003cul\u003e\n\u003cli\u003eClick \u003cem\u003eShow API key\u003c/em\u003e, then copy the key. \u003c/li\u003e\n\u003cli\u003ePaste the \u003cem\u003eAPI key\u003c/em\u003e in the app\u0026#39;s configuration area\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eRole and Group restrictions should remain disabled, unless you have a need to limit some agents from using the Watchman Monitoring Zendesk app.\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eFinish by clicking \u003cstrong\u003e\u003cem\u003eInstall\u003c/em\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Watchman Monitoring is a Proactive Support tool for IT Professionals","raw_installation_instructions":"Once configured, agents can see an issue's current state without leaving the Zendesk agent interface.\n## Zendesk Integration Setup\n \nThese instructions assume you have already set up the Watchman Monitoring/Zendesk integration. For more information on that process, please visit our [help center](https://www.watchmanmonitoring.com/zendesk-integration).\n\n----\n \n## Zendesk App Setup \nVisit [Watchman Monitoring's App](https://www.watchmanmonitoring.com/zendesk-app-install) in the Zendesk Marketplace, click ***Install***\n### Installation: \n1. **Title:** Enter a name such as *Watchman Monitoring* or *Plugin Status*. This will be the title shown in your Zendesk app sidebar.\n1. **Dashboard URL:** enter in the full address of your Watchman Monitoring Dashboard. Example: `app.monitoringclient.com`.\n1. **API Key:** Find this in the Watchman Monitoring Dashboard, here: [Zendesk App Setup](https://app.monitoringclient.com/integrations/zendesk).\n    - Click *Show API key*, then copy the key. \n    - Paste the *API key* in the app's configuration area\n1. *Role and Group restrictions should remain disabled, unless you have a need to limit some agents from using the Watchman Monitoring Zendesk app.*\n1. Finish by clicking ***Install***","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://90887.apps.zdusercontent.com/90887/assets/1546664075-0cdfcaf69d1ab693b2ef8b9d912eec57/logo-small.png","large_icon":"https://90887.apps.zdusercontent.com/90887/assets/1546664075-0cdfcaf69d1ab693b2ef8b9d912eec57/logo.png","screenshots":["https://90887.apps.zdusercontent.com/90887/assets/1546664075-0cdfcaf69d1ab693b2ef8b9d912eec57/screenshot-0.png","https://90887.apps.zdusercontent.com/90887/assets/1546664075-0cdfcaf69d1ab693b2ef8b9d912eec57/screenshot-1.png","https://90887.apps.zdusercontent.com/90887/assets/1546664075-0cdfcaf69d1ab693b2ef8b9d912eec57/screenshot-2.png"],"installation_count":52},{"id":91303,"name":"Five9 Cloud Contact Center for Support","state":"published","version":"1.4.0","framework_version":"2.0","parameters":[{"id":314636,"app_id":91303,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-06-29T20:45:30Z","updated_at":"2016-06-29T20:45:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":314618,"app_id":91303,"name":"five9domain","kind":"url","required":true,"position":1,"created_at":"2016-06-29T20:45:27Z","updated_at":"2016-06-29T20:45:27Z","default_value":"https://app.five9.com","secure":false,"scopes":null,"options":null},{"id":314619,"app_id":91303,"name":"idpLoginUrl","kind":"url","required":false,"position":2,"created_at":"2016-06-29T20:45:27Z","updated_at":"2016-06-29T20:45:27Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":955568,"app_id":91303,"name":"width","kind":"text","required":false,"position":3,"created_at":"2020-07-21T17:39:42Z","updated_at":"2020-07-21T17:39:42Z","default_value":"300","secure":false,"scopes":null,"options":null},{"id":955569,"app_id":91303,"name":"height","kind":"text","required":false,"position":4,"created_at":"2020-07-21T17:39:42Z","updated_at":"2020-07-21T17:39:42Z","default_value":"600","secure":false,"scopes":null,"options":null},{"id":314620,"app_id":91303,"name":"screenPopUser","kind":"checkbox","required":false,"position":5,"created_at":"2016-06-29T20:45:27Z","updated_at":"2020-07-21T17:39:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314621,"app_id":91303,"name":"screenPopTicket","kind":"checkbox","required":false,"position":6,"created_at":"2016-06-29T20:45:27Z","updated_at":"2020-07-21T17:39:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314622,"app_id":91303,"name":"screenpopC2DSearch","kind":"checkbox","required":false,"position":7,"created_at":"2016-06-29T20:45:27Z","updated_at":"2020-07-21T17:39:41Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":314623,"app_id":91303,"name":"callDispositionFieldId","kind":"text","required":false,"position":8,"created_at":"2016-06-29T20:45:28Z","updated_at":"2020-07-21T17:39:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":314624,"app_id":91303,"name":"recordingsURL","kind":"url","required":false,"position":9,"created_at":"2016-06-29T20:45:28Z","updated_at":"2020-07-21T17:39:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":314625,"app_id":91303,"name":"defaultTicketTags","kind":"text","required":false,"position":10,"created_at":"2016-06-29T20:45:28Z","updated_at":"2020-07-21T17:39:41Z","default_value":"Five9,Voice","secure":false,"scopes":null,"options":null},{"id":955570,"app_id":91303,"name":"defaultTextInteractionTicketTags","kind":"text","required":false,"position":11,"created_at":"2020-07-21T17:39:42Z","updated_at":"2020-07-21T17:39:42Z","default_value":"Five9,${InteractionType}","secure":false,"scopes":null,"options":null},{"id":314626,"app_id":91303,"name":"createNewTicket","kind":"checkbox","required":false,"position":12,"created_at":"2016-06-29T20:45:28Z","updated_at":"2020-07-21T17:39:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314627,"app_id":91303,"name":"createNewTicketManualCall","kind":"checkbox","required":false,"position":13,"created_at":"2016-06-29T20:45:29Z","updated_at":"2020-07-21T17:39:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314628,"app_id":91303,"name":"createNewTicketTransfer","kind":"checkbox","required":false,"position":14,"created_at":"2016-06-29T20:45:29Z","updated_at":"2020-07-21T17:39:41Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":314629,"app_id":91303,"name":"autoCloseTicket","kind":"checkbox","required":false,"position":15,"created_at":"2016-06-29T20:45:29Z","updated_at":"2020-07-21T17:39:42Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":314630,"app_id":91303,"name":"autoSolveTicket","kind":"checkbox","required":false,"position":16,"created_at":"2016-06-29T20:45:29Z","updated_at":"2020-07-21T17:39:42Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314631,"app_id":91303,"name":"defaultTicketComment","kind":"text","required":true,"position":17,"created_at":"2016-06-29T20:45:29Z","updated_at":"2020-07-21T17:39:42Z","default_value":"Ticket created from ${InteractionType} interaction","secure":false,"scopes":null,"options":null},{"id":314632,"app_id":91303,"name":"defaultTicketSubject","kind":"text","required":true,"position":18,"created_at":"2016-06-29T20:45:30Z","updated_at":"2020-07-21T17:39:42Z","default_value":"Five9 ${InteractionType} interaction","secure":false,"scopes":null,"options":null},{"id":314633,"app_id":91303,"name":"defaultTicketType","kind":"text","required":true,"position":19,"created_at":"2016-06-29T20:45:30Z","updated_at":"2020-07-21T17:39:42Z","default_value":"incident","secure":false,"scopes":null,"options":null},{"id":314634,"app_id":91303,"name":"defaultEndUserName","kind":"text","required":true,"position":20,"created_at":"2016-06-29T20:45:30Z","updated_at":"2020-07-21T17:39:42Z","default_value":"Unknown End-User","secure":false,"scopes":null,"options":null},{"id":955571,"app_id":91303,"name":"saveInteractionLog","kind":"checkbox","required":false,"position":21,"created_at":"2020-07-21T17:39:42Z","updated_at":"2020-07-21T17:39:42Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":314635,"app_id":91303,"name":"userC2DcampaignFieldKey","kind":"text","required":false,"position":22,"created_at":"2016-06-29T20:45:30Z","updated_at":"2020-07-21T17:39:42Z","default_value":"five9_c2d_campaign_name","secure":false,"scopes":null,"options":null},{"id":2895314,"app_id":91303,"name":"enableCreateVoiceComment","kind":"checkbox","required":false,"position":23,"created_at":"2024-03-25T16:06:17Z","updated_at":"2024-03-25T16:06:17Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3744844,"app_id":91303,"name":"ruleConfiguration","kind":"hidden","required":false,"position":24,"created_at":"2026-08-10T16:28:01Z","updated_at":"2026-08-10T16:28:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":461,"entity_id":91303,"app_id":91303,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:36.000Z","updated_at":"2019-05-15T05:40:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#288DC1","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-06-29T20:45:22Z","updated_at":"2026-08-10T16:28:01Z","terms_conditions_url":null,"app_organization":{"id":533,"name":"Five9, Inc.","email":"cases@five9.com","website":"http://www.five9.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,3,5,7],"date_published":"2016-06-29T20:45:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.five9.com/"},"location_names":["top_bar","ticket_sidebar","user_sidebar","background"],"last_update_time":"2026-08-10T16:27:56Z","owner_id":269519,"author_name":"Five9","author_email":"cases@five9.com","author_url":"https://www.five9.com","short_description":"Seamless cloud contact center solution for Zendesk Support.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"zendesk.com/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e.\u003c/strong\u003e For over 11 years, Five9 and Zendesk have partnered to redefine the customer experience while improving agent efficiency and providing greater customer satisfaction. Recognized as \u003cstrong\u003eZendesk Tech Partner of the Year in 2023\u003c/strong\u003e, Five9 has a proven track record of \u003cstrong\u003eempowering more than 250 joint customers\u003c/strong\u003e with innovative solutions, turning customer experiences into customer loyalty and trust.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmpower Teams to Achieve More with Less!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance the agent experience\u003c/strong\u003e with a unified workspace seamlessly integrated into your Zendesk environment to increase efficiency and productivity for your agents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSimplify operations\u003c/strong\u003e with real-time guidance and transcription to personalize interactions. With customer data captured within Zendesk, agents are equipped with the tools they need to build customer trust and loyalty.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Choose Five9 for Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTalk Partner Edition (v2) Support:\u003c/strong\u003e Enables access to over 130+ pre-built APIs to configure telephony requests and trigger actions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Ticketing UI:\u003c/strong\u003e Improves the overall user experience providing the agents with a clean-looking agent workspace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVoice Comments:\u003c/strong\u003e In conjunction with standard call objects, Five9 displays call-related information in the form of voice comments as opposed to internal ticket comments.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCollapsible Ticket View:\u003c/strong\u003e Call data is displayed in the ticket in a more organized manner, allowing agents to easily access data they need, when they need it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnified Agent Workspace:\u003c/strong\u003e Seamlessly integrates with Zendesk Support to create a single, intuitive workspace combining cloud contact center functionality and Zendesk CX platform, eliminating the need to toggle between applications.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIntelligent Routing:\u003c/strong\u003e Skills-based routing and customer information to determine customer intent and route customers to the right resource to help them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRobust Outbound Dialer:\u003c/strong\u003e Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEmbedded Workforce Management:\u003c/strong\u003e Seamless integration of Five9 Workforce Management provides real-time access to quality and workforce management functions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePowerful Five9 AI Portfolio:\u003c/strong\u003e Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOmnichannel Engagement:\u003c/strong\u003e Whether it be Zendesk Omnichannel or Five9 Digital Channels, our integration allows a smooth transition between multiple channels and seamless data transfer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGlobal Availability:\u003c/strong\u003e Yes, our integration is globally available and easy to install!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee our integration in action:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://share.vidyard.com/watch/4geZhoPyua5rMxueaETNiB\"\u003e\u003cimg src=\"https://cdn.vidyard.com/thumbnails/42025553/lbAdrXACHlE43fMTrn8rkzYKeUcmBpHg.jpg\" alt=\"Five9 Adapter Overview\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmbrace the power of seamless integration\u003c/strong\u003e and transform your customer experience today with Five9 and Zendesk for Support.\u003c/p\u003e\n\n\u003cp\u003eYou may also check out our integration offering on our \u003ca href=\"https://www.five9.com/products/capabilities/crm-integration/zendesk\"\u003ewebsite\u003c/a\u003e or download the \u003ca href=\"https://www.five9.com/resources/datasheet-five9-adapter-for-zendesk\"\u003eFive9 Adapter for Zendesk datasheet\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor information on how your data is handled and protected by Five9, please see \u003ca href=\"https://www.five9.com/legal/privacypolicy\"\u003eFive9 Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOne-time installation requirements for each new agent PC:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSearch for the \u003cstrong\u003eFive9 Plus Adapter for Zendesk\u003c/strong\u003e in the Zendesk Marketplace and install.\u003c/li\u003e\n\u003cli\u003eOnce installed please check the \u003cstrong\u003eFive9 Server URL\u003c/strong\u003e associated to your account. Most customers should be on either https://app.five9.com or https://app.five9.eu. Your administrator should have this information.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce the Five9 Plus Adapter is installed on the agent\u0026#39;s PC:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog into Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on the phone app in the upper right corner of the screen.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf SSO is enabled, then NO login is required.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf SSO is not enabled, you will have to login with the following information:\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eYour Five9 agent username\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYour Five9 agent password\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYour station (obtain from Five9 admin)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [zendesk.com/talk/pricing](zendesk.com/pricing).** For over 11 years, Five9 and Zendesk have partnered to redefine the customer experience while improving agent efficiency and providing greater customer satisfaction. Recognized as **Zendesk Tech Partner of the Year in 2023**, Five9 has a proven track record of **empowering more than 250 joint customers** with innovative solutions, turning customer experiences into customer loyalty and trust.\n\n**Empower Teams to Achieve More with Less!**\n\n **Enhance the agent experience** with a unified workspace seamlessly integrated into your Zendesk environment to increase efficiency and productivity for your agents.\n\n **Simplify operations** with real-time guidance and transcription to personalize interactions. With customer data captured within Zendesk, agents are equipped with the tools they need to build customer trust and loyalty.\n\n **Why Choose Five9 for Zendesk:**\n\n* **Talk Partner Edition (v2) Support:** Enables access to over 130+ pre-built APIs to configure telephony requests and trigger actions.\n\n* **Enhanced Ticketing UI:** Improves the overall user experience providing the agents with a clean-looking agent workspace.\n\n* **Voice Comments:** In conjunction with standard call objects, Five9 displays call-related information in the form of voice comments as opposed to internal ticket comments.\n\n* **Collapsible Ticket View:** Call data is displayed in the ticket in a more organized manner, allowing agents to easily access data they need, when they need it.\n\n* **Unified Agent Workspace:** Seamlessly integrates with Zendesk Support to create a single, intuitive workspace combining cloud contact center functionality and Zendesk CX platform, eliminating the need to toggle between applications.\n\n* **Intelligent Routing:** Skills-based routing and customer information to determine customer intent and route customers to the right resource to help them.\n\n* **Robust Outbound Dialer:** Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.\n\n* **Embedded Workforce Management:** Seamless integration of Five9 Workforce Management provides real-time access to quality and workforce management functions.\n\n* **Powerful Five9 AI Portfolio:** Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.\n\n* **Omnichannel Engagement:** Whether it be Zendesk Omnichannel or Five9 Digital Channels, our integration allows a smooth transition between multiple channels and seamless data transfer.\n* **Global Availability:** Yes, our integration is globally available and easy to install!\n\n **See our integration in action:**\n\n [![Five9 Adapter Overview](https://cdn.vidyard.com/thumbnails/42025553/lbAdrXACHlE43fMTrn8rkzYKeUcmBpHg.jpg)](https://share.vidyard.com/watch/4geZhoPyua5rMxueaETNiB)\n\n**Embrace the power of seamless integration** and transform your customer experience today with Five9 and Zendesk for Support.\n\nYou may also check out our integration offering on our [website](https://www.five9.com/products/capabilities/crm-integration/zendesk) or download the [Five9 Adapter for Zendesk datasheet](https://www.five9.com/resources/datasheet-five9-adapter-for-zendesk).\n\nFor information on how your data is handled and protected by Five9, please see [Five9 Privacy Policy](https://www.five9.com/legal/privacypolicy).","raw_installation_instructions":"One-time installation requirements for each new agent PC:\n\n1. Search for the **Five9 Plus Adapter for Zendesk** in the Zendesk Marketplace and install.\n2. Once installed please check the **Five9 Server URL** associated to your account. Most customers should be on either https://app.five9.com or https://app.five9.eu. Your administrator should have this information.  \n\nOnce the Five9 Plus Adapter is installed on the agent's PC:\n\n1. Log into Zendesk.  \n2. Click on the phone app in the upper right corner of the screen.  \n3. If SSO is enabled, then NO login is required.  \n4. If SSO is not enabled, you will have to login with the following information:  \n   * Your Five9 agent username  \n   * Your Five9 agent password  \n   * Your station (obtain from Five9 admin)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://91303.apps.zdusercontent.com/91303/assets/1778789048-db18f1009343ee44ce290220f3f81215/logo-small.png","large_icon":"https://91303.apps.zdusercontent.com/91303/assets/1778789048-db18f1009343ee44ce290220f3f81215/logo.png","screenshots":["https://91303.apps.zdusercontent.com/91303/assets/1778789048-db18f1009343ee44ce290220f3f81215/screenshot-0.png","https://91303.apps.zdusercontent.com/91303/assets/1778789048-db18f1009343ee44ce290220f3f81215/screenshot-1.png","https://91303.apps.zdusercontent.com/91303/assets/1778789048-db18f1009343ee44ce290220f3f81215/screenshot-2.png"],"installation_count":271},{"id":91939,"name":"Apple® Gifts","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":316393,"app_id":91939,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-07-06T23:14:56Z","updated_at":"2016-07-06T23:14:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":316381,"app_id":91939,"name":"API_Key","kind":"text","required":false,"position":1,"created_at":"2016-07-06T23:14:54Z","updated_at":"2016-07-06T23:14:54Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":316382,"app_id":91939,"name":"API_Secret","kind":"text","required":false,"position":2,"created_at":"2016-07-06T23:14:54Z","updated_at":"2016-07-06T23:14:54Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":316383,"app_id":91939,"name":"API_domain","kind":"hidden","required":false,"position":3,"created_at":"2016-07-06T23:14:54Z","updated_at":"2016-07-06T23:14:54Z","default_value":"api.ifeelgoods.com","secure":true,"scopes":null,"options":null},{"id":316384,"app_id":91939,"name":"Promotion_ID","kind":"number","required":false,"position":4,"created_at":"2016-07-06T23:14:54Z","updated_at":"2016-07-06T23:14:54Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":316387,"app_id":91939,"name":"Sandbox_API_domain","kind":"hidden","required":false,"position":5,"created_at":"2016-07-06T23:14:55Z","updated_at":"2018-12-25T20:19:44Z","default_value":"api-sandbox.ifeelgoods.com","secure":true,"scopes":null,"options":null},{"id":316389,"app_id":91939,"name":"useSandbox","kind":"checkbox","required":false,"position":6,"created_at":"2016-07-06T23:14:56Z","updated_at":"2018-12-25T20:19:44Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":316392,"app_id":91939,"name":"defaultPublicMessage","kind":"multiline","required":false,"position":7,"created_at":"2016-07-06T23:14:56Z","updated_at":"2018-12-25T20:19:44Z","default_value":"Please accept this gift as a token of our appreciation for your loyalty. Click on the link below to redeem your gift.","secure":false,"scopes":null,"options":null},{"id":316385,"app_id":91939,"name":"Sandbox_API_Key","kind":"hidden","required":false,"position":8,"created_at":"2016-07-06T23:14:55Z","updated_at":"2018-12-25T20:19:44Z","default_value":"e352a4d7a397343834449a22d64a27987b954fb95b668b7b6e31110f124e3327","secure":false,"scopes":null,"options":null},{"id":316386,"app_id":91939,"name":"Sandbox_API_Secret","kind":"hidden","required":false,"position":9,"created_at":"2016-07-06T23:14:55Z","updated_at":"2018-12-25T20:19:44Z","default_value":"1633f7def08f462c8a25a0f6ae35374376769174e6a5df262cdfd1c230f5baae","secure":true,"scopes":null,"options":null},{"id":316388,"app_id":91939,"name":"Sandbox_Promotion_ID","kind":"hidden","required":false,"position":10,"created_at":"2016-07-06T23:14:55Z","updated_at":"2018-12-25T20:19:44Z","default_value":"556","secure":false,"scopes":null,"options":null},{"id":316390,"app_id":91939,"name":"contactEmail","kind":"hidden","required":false,"position":11,"created_at":"2016-07-06T23:14:56Z","updated_at":"2018-12-25T20:19:44Z","default_value":"zendesk+apple@ifeelgoods.com","secure":false,"scopes":null,"options":null},{"id":316391,"app_id":91939,"name":"supportEmail","kind":"hidden","required":false,"position":12,"created_at":"2016-07-06T23:14:56Z","updated_at":"2018-12-25T20:19:44Z","default_value":"support+apple@ifeelgoods.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":464,"entity_id":91939,"app_id":91939,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:39.000Z","updated_at":"2019-05-15T05:40:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-06T23:14:51Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":517,"name":"Ifeelgoods","email":"zendesk@ifeelgoods.com","website":"www.ifeelgoods.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2016-07-06T23:14:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ifeelgoods.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-12-25T20:19:42Z","owner_id":269519,"author_name":"Apple®","author_email":"zendesk+apple@ifeelgoods.com","author_url":"https://www.apple.com/","short_description":"Reward customers with Apple® gifts","long_description":"\u003cp\u003eThe Apple® Gifts app enables your agents to instantly send personalized, Apple® products to your consumers, with just a few clicks, and directly from their Zendesk interface.\u003cbr\u003e\nImprove your customers\u0026#39; satisfaction rate with the help of digital gifts!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShipping delays? Send them an iTunes® code to purchase a movie while waiting for their product!\u003c/li\u003e\n\u003cli\u003eFaulty product? Offer them a shiny, brand new iPod® shuffle that will never let them down!\u003c/li\u003e\n\u003cli\u003e... or simply send an app or a song to thank your consumers for giving you feedback about your products.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOffering personalized gifts through your Zendesk interface will improve satisfaction and loyalty, and turn all your customers into brand ambassadors!\u003c/p\u003e\n\n\u003cp\u003eHere are the key benefits of the app :\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA vast gift catalog, covering all your customers’ needs and likes: from apps and songs to Apple® physical products and accessories, including iTunes® codes, you can find items within a broad price range.\u003c/li\u003e\n\u003cli\u003eAll gifts are 100% digitally delivered : this means no inventory or delivery costs - and your consumers receive their gift instantly via a customizable email.\u003c/li\u003e\n\u003cli\u003eThe app’s integration with Zendesk makes sending gifts as easy as possible: one single click on the right side of your tickets, and it’s done. It’s as easy as that.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeel like trying it out? Simply install the Apple® Gifts app which is pre-set up with our testing environment credentials. See how easy and great it is, by delivering test gifts within test tickets. Once you\u0026#39;re ready to go on to the next phase, just contact us and we will provide you with setup information to get you live on our app! To contact us, email zendesk.apple@ifeelgoods.com.\u003c/p\u003e\n\n\u003cp\u003eApple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc.\u003cbr\u003e\nAll rights reserved. Apple is not a participant in or sponsor of this promotion.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Apple® Gifts app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake sure you are logged into Zendesk and navigate to the Apps Directory (Admin icon).\u003c/li\u003e\n\u003cli\u003eLocate the app and install it by clicking on the Install button.\u003c/li\u003e\n\u003cli\u003eTo enable role restrictions, click on “Enable role restrictions” and select the roles that should have access to the app. By default, the app will be available to all agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo try the app in testing mode:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou do not need to fill the API Key, API Secret, and Promotion ID fields. Just make sure the “Testing Mode” box is checked and you’re good to go!\u003c/li\u003e\n\u003cli\u003eThis will enable you to try the app within test tickets, with test gifts for which you will not be billed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo activate the app in live mode with real gifts, just email your contact information to zendesk+apple@ifeelgoods.com\u003cbr\u003e\nAn Account Manager will contact you to schedule help out with selecting the gifts you want to list under your promotion and generate production credentials.\u003c/p\u003e\n\n\u003cp\u003eApple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc.\u003cbr\u003e\nAll rights reserved. Apple is not a participant in or sponsor of this promotion.\u003c/p\u003e\n","raw_long_description":"The Apple® Gifts app enables your agents to instantly send personalized, Apple® products to your consumers, with just a few clicks, and directly from their Zendesk interface.\nImprove your customers' satisfaction rate with the help of digital gifts!\n\n* Shipping delays? Send them an iTunes® code to purchase a movie while waiting for their product!\n* Faulty product? Offer them a shiny, brand new iPod® shuffle that will never let them down!\n* ... or simply send an app or a song to thank your consumers for giving you feedback about your products.\n\nOffering personalized gifts through your Zendesk interface will improve satisfaction and loyalty, and turn all your customers into brand ambassadors!\n\nHere are the key benefits of the app :\n\n* A vast gift catalog, covering all your customers’ needs and likes: from apps and songs to Apple® physical products and accessories, including iTunes® codes, you can find items within a broad price range.\n* All gifts are 100% digitally delivered : this means no inventory or delivery costs - and your consumers receive their gift instantly via a customizable email.\n* The app’s integration with Zendesk makes sending gifts as easy as possible: one single click on the right side of your tickets, and it’s done. It’s as easy as that.\n\nFeel like trying it out? Simply install the Apple® Gifts app which is pre-set up with our testing environment credentials. See how easy and great it is, by delivering test gifts within test tickets. Once you're ready to go on to the next phase, just contact us and we will provide you with setup information to get you live on our app! To contact us, email zendesk.apple@ifeelgoods.com.\n\nApple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc.\nAll rights reserved. Apple is not a participant in or sponsor of this promotion.","raw_installation_instructions":"To install the Apple® Gifts app:\n\n* Make sure you are logged into Zendesk and navigate to the Apps Directory (Admin icon).\n* Locate the app and install it by clicking on the Install button.\n* To enable role restrictions, click on “Enable role restrictions” and select the roles that should have access to the app. By default, the app will be available to all agents.\n\nTo try the app in testing mode:\n\n* You do not need to fill the API Key, API Secret, and Promotion ID fields. Just make sure the “Testing Mode” box is checked and you’re good to go!\n* This will enable you to try the app within test tickets, with test gifts for which you will not be billed.\n\nTo activate the app in live mode with real gifts, just email your contact information to zendesk+apple@ifeelgoods.com\nAn Account Manager will contact you to schedule help out with selecting the gifts you want to list under your promotion and generate production credentials.\n\nApple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc.\nAll rights reserved. Apple is not a participant in or sponsor of this promotion.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://91939.apps.zdusercontent.com/91939/assets/1545769353-0b1f1ef28e0ba6ea9a4326d6d3616962/logo-small.png","large_icon":"https://91939.apps.zdusercontent.com/91939/assets/1545769353-0b1f1ef28e0ba6ea9a4326d6d3616962/logo.png","screenshots":["https://91939.apps.zdusercontent.com/91939/assets/1545769353-0b1f1ef28e0ba6ea9a4326d6d3616962/screenshot-0.png","https://91939.apps.zdusercontent.com/91939/assets/1545769353-0b1f1ef28e0ba6ea9a4326d6d3616962/screenshot-1.png","https://91939.apps.zdusercontent.com/91939/assets/1545769353-0b1f1ef28e0ba6ea9a4326d6d3616962/screenshot-2.png"],"installation_count":0},{"id":92096,"name":"Microsoft Outlook","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":10,"average":2,"count":{"2":4,"1":3,"4":2,"3":1,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-07T20:56:02Z","updated_at":"2025-04-04T00:02:52Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-07-07T20:56:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.microsoft.com/microsoft-365/p/microsoft-365-family/"},"location_names":[],"last_update_time":"2023-02-13T17:22:14Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/92096/microsoft-outlook?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Convert an Email from Outlook to a Ticket","long_description":"\u003cp\u003eIn one click, anyone can transform an Outlook email into a new Zendesk ticket that goes right to the customer support team.\u003c/p\u003e\n\n\u003cp\u003eThe business user stays in Outlook and the customer support agent in Zendesk. Everyone gets more done and customers get what they want.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eTo install the Zendesk add-in\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen Office 365, and click on the \u003cstrong\u003eAdmin\u003c/strong\u003e panel.\u003c/li\u003e\n\u003cli\u003eIn the left sidebar menu, select \u003cstrong\u003eAdmin\u003c/strong\u003e and click \u003cstrong\u003eExchange\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eIn the Organization section, click on \u003cstrong\u003eadd-ins\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on the \u003cstrong\u003eplus\u003c/strong\u003e symbol and select \u003cstrong\u003eAdd\u003c/strong\u003e from the Office Store.\u003c/li\u003e\n\u003cli\u003eClick on Zendesk to select the add-in, then click \u003cstrong\u003eAdd\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eReturn to the add-in list and double-click \u003cstrong\u003eZendesk Add-in\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e### To configure the \u003cstrong\u003eZendesk add-in\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen Outlook and select an email.\u003c/li\u003e\n\u003cli\u003eClick the Zendesk add-in.\u003c/li\u003e\n\u003cli\u003eMake sure the following options are selected:\u003c/li\u003e\n\u003cli\u003eMake this add-in available to users in your organization\u003c/li\u003e\n\u003cli\u003eMandatory, always enabled. Users can\u0026#39;t disable this add-in\u003c/li\u003e\n\u003cli\u003eGo to your Outlook desktop application and click the Zendesk button on the upper-right part of the screen.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eCreate Ticket\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e### To set up the integration\u003cbr\u003e\n - Select an email that you would like to convert to a ticket\u003cbr\u003e\n - Click the \u003cstrong\u003eZendesk\u003c/strong\u003e icon to open the add-in\u003cbr\u003e\n - Click the \u003cstrong\u003eCreate Ticket\u003c/strong\u003e Button.\u003cbr\u003e\n - An error message will appear saying that the add-in has not been setup yet.\u003cbr\u003e\n - Click the \u003cstrong\u003eSet Up Now\u003c/strong\u003e link displayed in the error message and you will be redirected to the integration setup page.\u003cbr\u003e\n - Enter your \u003cstrong\u003esubdomain\u003c/strong\u003e, then click \u003cstrong\u003eAuthorize\u003c/strong\u003e.\u003cbr\u003e\n - Complete the setup and return to Outlook\u003cbr\u003e\n - Close the add-in and reopen it again\u003cbr\u003e\n - Click the \u003cstrong\u003eCreate Ticket Button\u003c/strong\u003e. You should see that a ticket is successfully created in\u003c/p\u003e\n","raw_long_description":"In one click, anyone can transform an Outlook email into a new Zendesk ticket that goes right to the customer support team.\n\nThe business user stays in Outlook and the customer support agent in Zendesk. Everyone gets more done and customers get what they want.","raw_installation_instructions":"### To install the Zendesk add-in\n - Open Office 365, and click on the **Admin** panel.\n - In the left sidebar menu, select **Admin** and click **Exchange**.\n - In the Organization section, click on **add-ins**.\n - Click on the **plus** symbol and select **Add** from the Office Store.\n - Click on Zendesk to select the add-in, then click **Add**.\n - Return to the add-in list and double-click **Zendesk Add-in**.\n\n ### To configure the **Zendesk add-in**\n\n - Open Outlook and select an email.\n - Click the Zendesk add-in.\n - Make sure the following options are selected:\n - Make this add-in available to users in your organization\n - Mandatory, always enabled. Users can't disable this add-in\n - Go to your Outlook desktop application and click the Zendesk button on the upper-right part of the screen.\n - Click **Create Ticket**.\n\n ### To set up the integration\n - Select an email that you would like to convert to a ticket\n - Click the **Zendesk** icon to open the add-in\n - Click the **Create Ticket** Button.\n - An error message will appear saying that the add-in has not been setup yet.\n - Click the **Set Up Now** link displayed in the error message and you will be redirected to the integration setup page.\n - Enter your **subdomain**, then click **Authorize**.\n - Complete the setup and return to Outlook\n - Close the add-in and reopen it again\n - Click the **Create Ticket Button**. You should see that a ticket is successfully created in","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://92096.apps.zdusercontent.com/92096/assets/1676264001-23df391b4d394f75943a87de3ac5cf51/logo-small.png","large_icon":"https://92096.apps.zdusercontent.com/92096/assets/1676264001-23df391b4d394f75943a87de3ac5cf51/logo.png","screenshots":["https://92096.apps.zdusercontent.com/92096/assets/1676264001-23df391b4d394f75943a87de3ac5cf51/screenshot-0.png","https://92096.apps.zdusercontent.com/92096/assets/1676264001-23df391b4d394f75943a87de3ac5cf51/screenshot-1.png","https://92096.apps.zdusercontent.com/92096/assets/1676264001-23df391b4d394f75943a87de3ac5cf51/screenshot-2.png"],"installation_count":0},{"id":92125,"name":"Algolia Search","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#000066","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-07T23:35:02Z","updated_at":"2026-03-04T20:54:48Z","terms_conditions_url":null,"app_organization":{"id":726,"name":"Algolia","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2016-07-07T23:35:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.algolia.com/pricing/"},"location_names":[],"last_update_time":"2026-03-04T20:54:45Z","owner_id":269519,"author_name":"Algolia","author_email":"https://alg.li/support","author_url":"https://www.algolia.com","short_description":"Add lightning-fast search to your Help Center for a frictionless user experience.","long_description":"\u003ch3\u003eCreate Help Center content discovery experiences that delight your customers with the official Zendesk Guide and Zendesk Guide Enterprise search solution.\u003c/h3\u003e\n\n\u003cp\u003eAlgolia is an intuitive and user friendly search application that accelerates content discovery for Zendesk Guide and Zendesk Guide Enterprise users. In only a few clicks, you can now bring the power of Algolia to your Zendesk Guide or Zendesk Guide Enterprise Help Center.\u003c/p\u003e\n\n\u003cp\u003eWith Algolia, your search experience can go beyond Help Center content to enable a federated search experience to index and search all of your content, across multiple sites, domains, and even multiple Zendesk Guide implementations.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAlgolia provides:\u003c/h3\u003e\n\n\u003cp\u003e✓ Highly relevant, typo tolerant, mobile-friendly search in three easy to follow steps\u003c/p\u003e\n\n\u003cp\u003e✓ Lightning fast, instant search experience that will delight your customers and increase Zendesk Guide usage \u003c/p\u003e\n\n\u003cp\u003e✓  Federated search experience to break down content silos and retrieve answers for customers over all of your content\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eBenefits for Zendesk Guide customers:\u003c/h3\u003e\n\n\u003cp\u003e✓ Improve customer satisfaction by instantly connecting customers with the content they need to solve their issue\u003c/p\u003e\n\n\u003cp\u003e✓ Increase ticket deflection with better search leading to faster resolution and lower support volume\u003c/p\u003e\n\n\u003cp\u003e✓ New content is automatically indexed as it is created\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eBy using this app, you accept the \u003ca href=\"https://www.algolia.com/privacy/\"\u003eAlgolia Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe only pre-requisite is to be able to access the customization panel of your Help Center (TEAM plan and up).\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.algolia.com/doc/integration/zendesk/get-started\"\u003eGet started!\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Create Help Center content discovery experiences that delight your customers with the official Zendesk Guide and Zendesk Guide Enterprise search solution.\n\nAlgolia is an intuitive and user friendly search application that accelerates content discovery for Zendesk Guide and Zendesk Guide Enterprise users. In only a few clicks, you can now bring the power of Algolia to your Zendesk Guide or Zendesk Guide Enterprise Help Center.\n\nWith Algolia, your search experience can go beyond Help Center content to enable a federated search experience to index and search all of your content, across multiple sites, domains, and even multiple Zendesk Guide implementations.\n\n---  \n\n### Algolia provides:\n\n✓ Highly relevant, typo tolerant, mobile-friendly search in three easy to follow steps\n\n✓ Lightning fast, instant search experience that will delight your customers and increase Zendesk Guide usage \n\n✓  Federated search experience to break down content silos and retrieve answers for customers over all of your content\n\n---\n### Benefits for Zendesk Guide customers:\n\n✓ Improve customer satisfaction by instantly connecting customers with the content they need to solve their issue\n    \n✓ Increase ticket deflection with better search leading to faster resolution and lower support volume\n    \n✓ New content is automatically indexed as it is created\n\n---\nBy using this app, you accept the [Algolia Privacy Policy](https://www.algolia.com/privacy/).","raw_installation_instructions":"The only pre-requisite is to be able to access the customization panel of your Help Center (TEAM plan and up).\n\n[Get started!](https://www.algolia.com/doc/integration/zendesk/get-started)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://92125.apps.zdusercontent.com/92125/assets/1772206886-ebd34e13ad2a1d90579b5b2a57fd44c3/logo-small.png","large_icon":"https://92125.apps.zdusercontent.com/92125/assets/1772206886-ebd34e13ad2a1d90579b5b2a57fd44c3/logo.png","screenshots":["https://92125.apps.zdusercontent.com/92125/assets/1772206886-ebd34e13ad2a1d90579b5b2a57fd44c3/screenshot-1.png","https://92125.apps.zdusercontent.com/92125/assets/1772206886-ebd34e13ad2a1d90579b5b2a57fd44c3/screenshot-2.png"],"installation_count":0},{"id":92427,"name":"Queuerious","state":"published","version":"2.6","framework_version":"2.0","parameters":[{"id":317369,"app_id":92427,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-07-11T22:52:24Z","updated_at":"2016-07-11T22:52:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2434620,"app_id":92427,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2023-03-13T21:43:24Z","updated_at":"2023-03-13T21:43:24Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2434621,"app_id":92427,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-13T21:43:24Z","updated_at":"2023-03-13T21:43:24Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2434622,"app_id":92427,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-13T21:43:24Z","updated_at":"2023-03-13T21:43:24Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2434623,"app_id":92427,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-13T21:43:24Z","updated_at":"2023-03-13T21:43:24Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":317368,"app_id":92427,"name":"keep_polling","kind":"hidden","required":false,"position":5,"created_at":"2016-07-11T22:52:24Z","updated_at":"2023-03-13T21:43:24Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":452555,"app_id":92427,"name":"show_callback","kind":"hidden","required":false,"position":6,"created_at":"2017-08-31T23:25:58Z","updated_at":"2023-03-13T21:43:24Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":452556,"app_id":92427,"name":"colorize_icons","kind":"hidden","required":false,"position":7,"created_at":"2017-08-31T23:25:58Z","updated_at":"2023-03-13T21:43:24Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":465,"entity_id":92427,"app_id":92427,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:41.000Z","updated_at":"2019-05-15T05:40:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-11T22:52:23Z","updated_at":"2025-04-04T00:02:53Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-queuerious-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[7,2,1],"date_published":"2016-07-11T22:52:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar"],"last_update_time":"2023-03-23T22:28:10Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-queuerious-hc-link","short_description":"Show your current call queue to agents","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-queuerious-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-queuerious-video-image\" alt=\"Watch the Queuerious app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eGive agents real-time insight of your call queue.  \u003c/p\u003e\n\n\u003ch2\u003eOverview of the total call queue\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal calls in queue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAgents available/online\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAverage wait time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLongest wait time\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in their real-time Zendesk Talk Queue\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time of your call queue.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-queuerious-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Talk Queuerious Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the app in the top menu\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with this real-time information at hand\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of the total call queue\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal calls in queue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAgents available/online\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAverage wait time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLongest wait time\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in their real-time Zendesk Talk Queue\u003c/h2\u003e\n\n\u003cp\u003eGive agents real-time of your call queue.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-queuerious-banner-image)](https://apps.sparkly.dev/marketplace-app-queuerious-banner-link)  \n[![Watch the Queuerious app video](https://apps.sparkly.dev/marketplace-app-queuerious-video-image)](https://apps.sparkly.dev/marketplace-app-queuerious-video-link)  \n  \nGive agents real-time insight of your call queue.  \n  \n## Overview of the total call queue  \n  \n**You'll be able to see these stats:**  \n  \n- Total calls in queue  \n- Agents available/online  \n- Average wait time  \n- Longest wait time  \n  \n## Ideal for organizations that need more insight in their real-time Zendesk Talk Queue  \n  \nGive agents real-time of your call queue.  \n  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-queuerious-footer-image)](https://apps.sparkly.dev/marketplace-app-queuerious-footer-link)  \n","raw_installation_instructions":"## Zendesk Talk Queuerious Instructions  \n  \n1. Install the app  \n2. Open the app in the top menu  \n3. Enjoy making better decisions with this real-time information at hand  \n  \n## Overview of the total call queue  \n  \n**You'll be able to see these stats:**  \n  \n- Total calls in queue  \n- Agents available/online  \n- Average wait time  \n- Longest wait time  \n  \n## Ideal for organizations that need more insight in their real-time Zendesk Talk Queue  \n  \nGive agents real-time of your call queue.  \n  \nSparkly, Amsterdam, the Netherlands.  \n  \n## Have any questions or ideas?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-queuerious-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://92427.apps.zdusercontent.com/92427/assets/1679411954-922a1137065b7fc69a68777421c1e3da/logo-small.png","large_icon":"https://92427.apps.zdusercontent.com/92427/assets/1679411954-922a1137065b7fc69a68777421c1e3da/logo.png","screenshots":["https://92427.apps.zdusercontent.com/92427/assets/1679411954-922a1137065b7fc69a68777421c1e3da/screenshot-0.png","https://92427.apps.zdusercontent.com/92427/assets/1679411954-922a1137065b7fc69a68777421c1e3da/screenshot-1.png","https://92427.apps.zdusercontent.com/92427/assets/1679411954-922a1137065b7fc69a68777421c1e3da/screenshot-2.png"],"installation_count":158},{"id":93342,"name":"Pendo Feedback","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":319843,"app_id":93342,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-07-21T22:20:06Z","updated_at":"2016-07-21T22:20:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":466,"entity_id":93342,"app_id":93342,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:42.000Z","updated_at":"2019-05-15T05:40:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"5":3,"2":1,"1":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-21T22:20:06Z","updated_at":"2026-02-11T11:41:09Z","terms_conditions_url":null,"app_organization":{"id":786,"name":"Receptive","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-07-21T22:20:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.pendo.io/pricing/feedback/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-01-21T19:40:03Z","owner_id":269519,"author_name":"Pendo.io","author_email":"help@pendo.io","author_url":"https://feedback.pendo.io/","short_description":"Manage feature requests alongside Zendesk tickets.","long_description":"\u003cp\u003ePendo Feedback takes all the hard work out of managing requests and ideas through our two-way integration with Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWith Pendo Feedback, you can gather prioritized feedback from your customers, teams, and the market - all in one place. Your support team will be able to close product request tickets in seconds, saving valuable time, and impressing your customers.\u003c/p\u003e\n\n\u003cp\u003eBy using Feedback with Zendesk, your support team can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstantly and effortlessly create a new request directly from within the Zendesk ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically send the customer a link to their request.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeep customers constantly in the loop with their request, without any work on your side.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo install and set up the Feedback app in Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Feedback app in Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend the domain for your Zendesk account to help@pendo.io. For example, www.examplesite.zendesk.com. We\u0026#39;ll quickly complete your integration setup.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo begin using the Feedback app in Zendesk, open a Zendesk ticket and click “apps” in the upper right hand corner to expose the Feedback app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ea. Click the “Link / Suggest Request” button to create or search for a Feedback feature request\u003c/p\u003e\n","raw_long_description":"Pendo Feedback takes all the hard work out of managing requests and ideas through our two-way integration with Zendesk.\n\nWith Pendo Feedback, you can gather prioritized feedback from your customers, teams, and the market - all in one place. Your support team will be able to close product request tickets in seconds, saving valuable time, and impressing your customers.\n\nBy using Feedback with Zendesk, your support team can:\n\n- Instantly and effortlessly create a new request directly from within the Zendesk ticket.\n\n- Automatically send the customer a link to their request.\n\n- Keep customers constantly in the loop with their request, without any work on your side.","raw_installation_instructions":"To install and set up the Feedback app in Zendesk:\n\n1. Install the Feedback app in Zendesk\n2. Send the domain for your Zendesk account to help@pendo.io. For example, www.examplesite.zendesk.com. We'll quickly complete your integration setup.  \n\n3. To begin using the Feedback app in Zendesk, open a Zendesk ticket and click “apps” in the upper right hand corner to expose the Feedback app.\n\na. 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comments","kind":"checkbox","required":false,"position":5,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":504743,"app_id":93344,"name":"Private note on cloned tickets","kind":"checkbox","required":false,"position":6,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":504744,"app_id":93344,"name":"Private note message","kind":"text","required":false,"position":7,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"Cloned from ticket [ticket-number] by [current-username]","secure":false,"scopes":null,"options":null},{"id":504745,"app_id":93344,"name":"Tag added on cloned tickets","kind":"checkbox","required":false,"position":8,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":504746,"app_id":93344,"name":"Tag added","kind":"text","required":false,"position":9,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"cloned_ticket","secure":false,"scopes":null,"options":null},{"id":504747,"app_id":93344,"name":"Attachments as Links","kind":"checkbox","required":false,"position":10,"created_at":"2018-02-07T23:53:53Z","updated_at":"2018-02-07T23:53:53Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":47,"entity_id":93344,"app_id":93344,"amount":999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"clone-monthly","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_176AmrGuQ0ziX0Ex","cost_id":115,"cost_type":"CostStripe","active":true,"created_at":"2016-08-12T18:31:36.000Z","updated_at":"2019-05-15T05:31:26.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":4,"count":{"5":6,"2":1,"1":3,"4":1,"3":1}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2016-07-21T23:10:23Z","updated_at":"2025-04-04T00:02:54Z","terms_conditions_url":null,"app_organization":{"id":1443,"name":"Andrew Bowman","email":"cloneapphelp@gmail.com","website":"http://robot-runner.herokuapp.com/","country_code":"US","stripe_account_id":"acct_176AmrGuQ0ziX0Ex","state":null},"locations":[3],"date_published":"2016-07-21T23:10:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2018-05-09T17:41:09Z","owner_id":269519,"author_name":"Andrew Bowman","author_email":"cloneapphelp@gmail.com","author_url":"https://robot-runner.herokuapp.com/support.php","short_description":"Clone an existing Zendesk ticket (all comments, and ticket fields)","long_description":"\u003cp\u003eMake clones of existing tickets to track separate issues or clone tickets that have been closed in order to correct ticket details. The Clone App maintains all comments, ticket creation date, ticket solve date, and data from ticket fields when creating a clone.\u003c/p\u003e\n\n\u003cp\u003eYou also have the ability to make some changes before cloning such as changing the ticket subject, status, type, and comment state (private/public)\u003c/p\u003e\n\n\u003cp\u003eGet started with a free trial today to see how the Clone app works with your business workflow and analytics\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Clone app first and then setup user settings from within the app.\u003c/p\u003e\n\n\u003cp\u003eBy default, the Clone app is restricted to users with the Administrative role. Agents may use the Clone app after an Administrator has successfully saved a Zendesk API token from within the app settings. You can reset the token that is saved at any point by disabling the \u0026#39;Use token (for Agent access)\u0026#39; option from the Zendesk app configuration page or from within the app settings.\u003c/p\u003e\n\n\u003cp\u003eBilling:\u003cbr\u003e\nYou will be charged on the provided credit card after the trial period has expired. From that point forward you will charged monthly on that calendar month. Invoices will be automaticly emailed to you from Stripe.\u003c/p\u003e\n","raw_long_description":"Make clones of existing tickets to track separate issues or clone tickets that have been closed in order to correct ticket details. The Clone App maintains all comments, ticket creation date, ticket solve date, and data from ticket fields when creating a clone.\n\nYou also have the ability to make some changes before cloning such as changing the ticket subject, status, type, and comment state (private/public)\n\nGet started with a free trial today to see how the Clone app works with your business workflow and analytics","raw_installation_instructions":"Install the Clone app first and then setup user settings from within the app.\n\nBy default, the Clone app is restricted to users with the Administrative role. Agents may use the Clone app after an Administrator has successfully saved a Zendesk API token from within the app settings. You can reset the token that is saved at any point by disabling the 'Use token (for Agent access)' option from the Zendesk app configuration page or from within the app settings.\n\n\nBilling:\nYou will be charged on the provided credit card after the trial period has expired. From that point forward you will charged monthly on that calendar month. Invoices will be automaticly emailed to you from Stripe.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://93344.apps.zdusercontent.com/93344/assets/1525825057-2fc479b2dd581ba9b24291337d7acde5/logo-small.png","large_icon":"https://93344.apps.zdusercontent.com/93344/assets/1525825057-2fc479b2dd581ba9b24291337d7acde5/logo.png","screenshots":["https://93344.apps.zdusercontent.com/93344/assets/1525825057-2fc479b2dd581ba9b24291337d7acde5/screenshot-0.png","https://93344.apps.zdusercontent.com/93344/assets/1525825057-2fc479b2dd581ba9b24291337d7acde5/screenshot-1.png","https://93344.apps.zdusercontent.com/93344/assets/1525825057-2fc479b2dd581ba9b24291337d7acde5/screenshot-2.png"],"installation_count":10},{"id":93649,"name":"Keatext","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-25T22:01:50Z","updated_at":"2026-04-08T15:51:08Z","terms_conditions_url":null,"app_organization":{"id":974,"name":"Keatext","email":"narjes@keatext.com","website":"https://www.keatext.ai/en/","country_code":"CA","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2016-07-25T22:01:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.keatext.ai/en/pricing/"},"location_names":[],"last_update_time":"2026-04-08T15:51:06Z","owner_id":269519,"author_name":"Keatext","author_email":"help@keatext.com","author_url":"https://www.keatext.ai","short_description":"Report on trends and detect new issues in your Zendesk tickets.","long_description":"\u003cp\u003e\u003cstrong\u003eNever miss new issues in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeatext is an AI platform that enables you to report on trends and instantly detect new issues arising in your Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003eWith a complete understanding of why customers are reaching out for support, you can report confidently on customer experiences and prioritize efforts to resolve issues as soon as they come up.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSeamlessly import your Zendesk tickets\u003c/li\u003e\n\u003cli\u003eInstantly identify new issues with categories automatically created for you\u003c/li\u003e\n\u003cli\u003eReport effectively on trends, key drivers, and issues that are hurting customer experiences\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstantly identify new issues\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeatext automates the time-consuming work of reading customer inquiries to uncover new issues.\u003c/p\u003e\n\n\u003cp\u003eBy analyzing the content of each ticket, Keatext can assign existing categories as well as create new ones for emerging issues when identified.\u003c/p\u003e\n\n\u003cp\u003eNever miss new issues and critical insights as a result of static categorization or pre-defined tags, thanks to the unparalleled accuracy of AI.\u003c/p\u003e\n\n\u003cp\u003eWith Keatext, you\u0026#39;ll gain a deeper understanding of customer needs with dynamic categorization that adapts to your data and pinpoints trends and key drivers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReport more effectively on customer experience\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeatext goes beyond basic reporting, enabling you to tailor reports by automatically creating the categories you need to address specific questions.\u003c/p\u003e\n\n\u003cp\u003eYou won\u0026#39;t be limited by existing tags as insights discovered by Keatext accurately reflect the customer issues of today and your current business reality.\u003c/p\u003e\n\n\u003cp\u003eCombined with Keatext\u0026#39;s self-serve, customizable dashboards, you\u0026#39;ll be able to bring actionable insights to the table that drive informed decision making.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnify insights from post-call surveys\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAnalyze support tickets along with post-call NPS surveys for a more comprehensive view of customer issues.\u003c/p\u003e\n\n\u003cp\u003eKeatext\u0026#39;s conversational analytics enable you to pinpoint the exact moments in conversations or the customer journey that led to low NPS scores.\u003c/p\u003e\n\n\u003cp\u003eBy unifying these two channels, you can eliminate blind spots and understand the customer journey with greater precision.\u003c/p\u003e\n\n\u003cp\u003eSchedule a Zendesk demo with us: https://keatext.ai/en/request-a-demo/\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure (Privacy notice)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAll data is stored inside Keatext systems for analytics purpose, and available to your account only. No modification of your Zendesk data is possible through this integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData accessed (read only):\u003c/strong\u003e Ticket data, comments, and related entities (users, groups, organizations, satisfaction metrics) via the Zendesk API, limited to your configuration.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour control:\u003c/strong\u003e You choose which data to sync; you can disconnect at any time.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more about our privacy policy: https://www.keatext.ai/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eKeatext is a plug-and-play platform that does not require any setup or user training. Keatext’s AI is industry-agnostic and does not require manual categorization of support tickets. Keatext integrates directly with Zendesk to automate support ticket analysis and deliver immediate and actionable insights for your business.\u003c/p\u003e\n","raw_long_description":"**Never miss new issues in Zendesk**\n\nKeatext is an AI platform that enables you to report on trends and instantly detect new issues arising in your Zendesk tickets.\n\nWith a complete understanding of why customers are reaching out for support, you can report confidently on customer experiences and prioritize efforts to resolve issues as soon as they come up.\n\n- Seamlessly import your Zendesk tickets\n- Instantly identify new issues with categories automatically created for you\n- Report effectively on trends, key drivers, and issues that are hurting customer experiences\n\n**Instantly identify new issues**\n\nKeatext automates the time-consuming work of reading customer inquiries to uncover new issues.\n\nBy analyzing the content of each ticket, Keatext can assign existing categories as well as create new ones for emerging issues when identified.\n\nNever miss new issues and critical insights as a result of static categorization or pre-defined tags, thanks to the unparalleled accuracy of AI.\n\nWith Keatext, you'll gain a deeper understanding of customer needs with dynamic categorization that adapts to your data and pinpoints trends and key drivers.\n\n**Report more effectively on customer experience**\n\nKeatext goes beyond basic reporting, enabling you to tailor reports by automatically creating the categories you need to address specific questions.\n\nYou won't be limited by existing tags as insights discovered by Keatext accurately reflect the customer issues of today and your current business reality.\n\nCombined with Keatext's self-serve, customizable dashboards, you'll be able to bring actionable insights to the table that drive informed decision making.\n\n**Unify insights from post-call surveys**\n\nAnalyze support tickets along with post-call NPS surveys for a more comprehensive view of customer issues.\n\nKeatext's conversational analytics enable you to pinpoint the exact moments in conversations or the customer journey that led to low NPS scores.\n\nBy unifying these two channels, you can eliminate blind spots and understand the customer journey with greater precision.\n\nSchedule a Zendesk demo with us: https://keatext.ai/en/request-a-demo/\n\n**Data disclosure (Privacy notice)**\n\nAll data is stored inside Keatext systems for analytics purpose, and available to your account only. No modification of your Zendesk data is possible through this integration.\n\n- **Data accessed (read only):** Ticket data, comments, and related entities (users, groups, organizations, satisfaction metrics) via the Zendesk API, limited to your configuration.\n- **Your control:** You choose which data to sync; you can disconnect at any time.\n\nLearn more about our privacy policy: https://www.keatext.ai/privacy-policy/","raw_installation_instructions":"Keatext is a plug-and-play platform that does not require any setup or user training. Keatext’s AI is industry-agnostic and does not require manual categorization of support tickets. Keatext integrates directly with Zendesk to automate support ticket analysis and deliver immediate and actionable insights for your business.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://93649.apps.zdusercontent.com/93649/assets/1773160464-0087b40927578f5de7dc177dfe6bfd79/logo-small.png","large_icon":"https://93649.apps.zdusercontent.com/93649/assets/1773160464-0087b40927578f5de7dc177dfe6bfd79/logo.png","screenshots":["https://93649.apps.zdusercontent.com/93649/assets/1773160464-0087b40927578f5de7dc177dfe6bfd79/screenshot-0.png","https://93649.apps.zdusercontent.com/93649/assets/1773160464-0087b40927578f5de7dc177dfe6bfd79/screenshot-1.png","https://93649.apps.zdusercontent.com/93649/assets/1773160464-0087b40927578f5de7dc177dfe6bfd79/screenshot-2.png"],"installation_count":0},{"id":93858,"name":"55PBX Softphone PABX Virtual","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":321554,"app_id":93858,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-07-27T22:30:04Z","updated_at":"2016-07-27T22:30:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":468,"entity_id":93858,"app_id":93858,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:44.000Z","updated_at":"2019-05-15T05:40:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":92,"average":5,"count":{"5":88,"4":2,"1":1,"3":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-07-27T22:30:04Z","updated_at":"2026-02-12T18:15:33Z","terms_conditions_url":null,"app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[1],"date_published":"2016-07-27T22:30:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.55pbx.com/planos"},"location_names":["top_bar"],"last_update_time":"2018-10-30T18:18:42Z","owner_id":269519,"author_name":"55Telecom","author_email":"suporte@55pbx.com.br","author_url":"https://www.55pbx.com","short_description":"Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.","long_description":"\u003cp\u003e55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas. \u003cbr\u003e\n Nossos contatos: 0800 055 0055 e quero@55pbx.com.br \u003cbr\u003e\n Este softphone oferece opções de: \u003cbr\u003e\n - CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration); \u003cbr\u003e\n - API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros; \u003cbr\u003e\n - URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente; \u003cbr\u003e\n - Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência; \u003cbr\u003e\n - Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular; \u003cbr\u003e\n - Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya... \u003cbr\u003e\n Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento! \u003cbr\u003e\n www.55pbx.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePara fazer a instalação ou configuração do seu 55PBX, acesse nosso site www.55pbx.com, crie uma conta, adicione filas e ramais. Faça o download da ferramenta aqui e plugue em sua conta Zendesk. Contrate numeros locais, 4004 ou 0800 e tenha em 1 hora tudo pronto para usar. Para empresas que desejarem integrações, fale com nosso comercial em quero@55pbx.com.br. O sistema pode ser pré ou pós pago, e não tem custos a mais por uso de Discadora, Satisfação, ou sistemas que estão no Admin. Consulte nosso suporte no 0800 055 0055 para mais informações.\u003c/p\u003e\n","raw_long_description":"55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas. \n Nossos contatos: 0800 055 0055 e quero@55pbx.com.br \n Este softphone oferece opções de: \n - CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration); \n - API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros; \n - URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente; \n - Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência; \n - Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular; \n - Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya... \n Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento! \n www.55pbx.com","raw_installation_instructions":"Para fazer a instalação ou configuração do seu 55PBX, acesse nosso site www.55pbx.com, crie uma conta, adicione filas e ramais. Faça o download da ferramenta aqui e plugue em sua conta Zendesk. Contrate numeros locais, 4004 ou 0800 e tenha em 1 hora tudo pronto para usar. Para empresas que desejarem integrações, fale com nosso comercial em quero@55pbx.com.br. O sistema pode ser pré ou pós pago, e não tem custos a mais por uso de Discadora, Satisfação, ou sistemas que estão no Admin. Consulte nosso suporte no 0800 055 0055 para mais informações.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://93858.apps.zdusercontent.com/93858/assets/1540909275-59468c2953fe5649c5111d60e4da653d/logo-small.png","large_icon":"https://93858.apps.zdusercontent.com/93858/assets/1540909275-59468c2953fe5649c5111d60e4da653d/logo.png","screenshots":["https://93858.apps.zdusercontent.com/93858/assets/1540909275-59468c2953fe5649c5111d60e4da653d/screenshot-0.png","https://93858.apps.zdusercontent.com/93858/assets/1540909275-59468c2953fe5649c5111d60e4da653d/screenshot-1.png","https://93858.apps.zdusercontent.com/93858/assets/1540909275-59468c2953fe5649c5111d60e4da653d/screenshot-2.png"],"installation_count":272},{"id":93859,"name":"Shopify for Zendesk","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":321572,"app_id":93859,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-07-27T23:41:40Z","updated_at":"2016-07-27T23:41:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":321558,"app_id":93859,"name":"access_token","kind":"hidden","required":false,"position":1,"created_at":"2016-07-27T23:41:37Z","updated_at":"2023-02-02T02:48:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":321557,"app_id":93859,"name":"url","kind":"hidden","required":false,"position":2,"created_at":"2016-07-27T23:41:37Z","updated_at":"2023-02-02T02:48:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1096669,"app_id":93859,"name":"features","kind":"hidden","required":false,"position":3,"created_at":"2021-01-12T02:25:30Z","updated_at":"2023-02-02T02:48:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":469,"entity_id":93859,"app_id":93859,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:40:45.000Z","updated_at":"2019-05-15T05:40:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1105,"entity_id":93859,"app_id":93859,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-11T02:10:35.000Z","updated_at":"2019-07-11T02:10:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":435,"average":4,"count":{"5":197,"4":57,"1":73,"3":55,"2":53}},"single_install":false,"default_locale":"en","feature_color":"#004c3f","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":3,"name":"Starter Apps"},{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2016-07-27T23:40:21Z","updated_at":"2026-09-03T00:07:34Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,5,8],"date_published":"2016-07-27T23:40:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2016-07-27T23:40:21Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Display customer and order details from Shopify","long_description":"\u003cp\u003eThe official Zendesk integration for Shopify.\u003c/p\u003e\n\n\u003cp\u003eThe Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.\u003c/p\u003e\n\n\u003cp\u003eImprove customer satisfaction with better conversations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSolve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTake action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily navigate to additional data in Shopify by clicking the Order ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis integration works for both Shopify and Shopify Plus.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Shopify and Zendesk to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button above\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the Zendesk subdomain to install the integration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the steps to connect your Shopify storefront\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the sidebar apps, web widget and Sunshine features from within Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"The official Zendesk integration for Shopify.\n\nThe Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.\n\nThe application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.\n\nImprove customer satisfaction with better conversations\n\n* Solve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.\n\n* Take action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.\n\n* Easily navigate to additional data in Shopify by clicking the Order ID.\n\n* Embed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.\n\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).\n\nThis integration works for both Shopify and Shopify Plus.","raw_installation_instructions":"### How to install\n\nYou need administrator permissions in both Shopify and Zendesk to set up the integration.\n\n* Click the \"Install\" button above\n\n* Select the Zendesk subdomain to install the integration\n\n* Follow the steps to connect your Shopify storefront\n\n* Configure the sidebar apps, web widget and Sunshine features from within Admin Center","visibility":"public","promoted":true,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://93859.apps.zdusercontent.com/93859/assets/1788393986-73dccf759f8194a78c4d751a7ff327db/support/logo-small.png","large_icon":"https://93859.apps.zdusercontent.com/93859/assets/1788393986-73dccf759f8194a78c4d751a7ff327db/support/logo.png","screenshots":["https://93859.apps.zdusercontent.com/93859/assets/1788393986-73dccf759f8194a78c4d751a7ff327db/support/screenshot-0.png","https://93859.apps.zdusercontent.com/93859/assets/1788393986-73dccf759f8194a78c4d751a7ff327db/support/screenshot-1.png","https://93859.apps.zdusercontent.com/93859/assets/1788393986-73dccf759f8194a78c4d751a7ff327db/support/screenshot-2.png"],"installation_count":16555},{"id":94416,"name":"Analytics","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":323331,"app_id":94416,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-08-02T23:31:20Z","updated_at":"2016-08-02T23:31:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":323329,"app_id":94416,"name":"Mixpanel API Key","kind":"text","required":true,"position":1,"created_at":"2016-08-02T23:31:20Z","updated_at":"2016-08-02T23:31:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":873972,"app_id":94416,"name":"apiSecret","kind":"text","required":true,"position":2,"created_at":"2020-04-07T03:41:49Z","updated_at":"2020-04-07T03:41:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":46,"entity_id":94416,"app_id":94416,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"agentmonthly5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18OaQYFJekvXU0qY","cost_id":114,"cost_type":"CostStripe","active":false,"created_at":"2016-08-03T18:15:47.000Z","updated_at":"2019-05-15T05:31:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1466,"entity_id":94416,"app_id":94416,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"agentmonthly5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18OaQYFJekvXU0qY","cost_id":445,"cost_type":"CostStripe","active":true,"created_at":"2020-04-07T03:41:49.000Z","updated_at":"2020-04-07T03:41:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":4,"count":{"2":1,"1":3,"5":12,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#5A6988","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":60,"name":"Product 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advanced analytics platform for mobile \u0026amp; web. It helps businesses grow by helping them understand how their users behave and use their products by tracking actions people take rather than page views.\u003c/p\u003e\n\n\u003cp\u003eThe Mixpanel app for Zendesk enables your support agents to close tickets faster by supplying them with key information about your customer in the ticket sidebar.\u003c/p\u003e\n\n\u003ch3\u003eTake the guesswork out of support\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eImport \u003cstrong\u003euser profiles\u003c/strong\u003e from Mixpanel \u003c/li\u003e\n\u003cli\u003eImport \u003cstrong\u003eactivity feeds\u003c/strong\u003e from Mixpanel\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e***NEW - The app is now available for Zendesk Chat!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app from the marketplace, you will need to enter \u003cstrong\u003eAPI Key\u003c/strong\u003e and \u003cstrong\u003eAPI Secret\u003c/strong\u003e from Mixpanel. To do this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogin to Mixpanel \u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAccount\u003c/strong\u003e in the top navigation \u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eProjects\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eCopy and paste \u003cstrong\u003eAPI Key\u003c/strong\u003e and \u003cstrong\u003eAPI Secret\u003c/strong\u003e values into the proper fields in Zendesk \u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNow, when you navigate to a ticket, you can see information from Mixpanel about the ticket requester in the ticket sidebar. The integration also works in the new Zendesk Chat window.\u003c/p\u003e\n","raw_long_description":"Mixpanel is the most advanced analytics platform for mobile \u0026 web. It helps businesses grow by helping them understand how their users behave and use their products by tracking actions people take rather than page views.\n\nThe Mixpanel app for Zendesk enables your support agents to close tickets faster by supplying them with key information about your customer in the ticket sidebar.\n\n### Take the guesswork out of support\n\n* Import **user profiles** from Mixpanel \n* Import **activity feeds** from Mixpanel\n\n***NEW - The app is now available for Zendesk Chat!","raw_installation_instructions":"After installing the app from the marketplace, you will need to enter **API Key** and **API Secret** from Mixpanel. To do this:\n\n* Login to Mixpanel \n* Click **Account** in the top navigation \n* Click **Projects** \n* Copy and paste **API Key** and **API Secret** values into the proper fields in Zendesk \n* Click **Install**\n\nNow, when you navigate to a ticket, you can see information from Mixpanel about the ticket requester in the ticket sidebar. The integration also works in the new Zendesk Chat window.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://94416.apps.zdusercontent.com/94416/assets/1586230202-d664cefdc1448eb59b95983fc0facb63/support/logo-small.png","large_icon":"https://94416.apps.zdusercontent.com/94416/assets/1586230202-d664cefdc1448eb59b95983fc0facb63/support/logo.png","screenshots":["https://94416.apps.zdusercontent.com/94416/assets/1586230202-d664cefdc1448eb59b95983fc0facb63/support/screenshot-1.png","https://94416.apps.zdusercontent.com/94416/assets/1586230202-d664cefdc1448eb59b95983fc0facb63/support/screenshot-2.png"],"installation_count":4},{"id":95010,"name":"ConnectWise Control Remote Support","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":325127,"app_id":95010,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-08-09T20:17:15Z","updated_at":"2016-08-09T20:17:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":391345,"app_id":95010,"name":"cwControlBaseUrl","kind":"text","required":true,"position":1,"created_at":"2017-03-16T23:42:29Z","updated_at":"2017-03-16T23:42:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":391346,"app_id":95010,"name":"cwControlApiToken","kind":"text","required":true,"position":2,"created_at":"2017-03-16T23:42:30Z","updated_at":"2017-03-16T23:42:30Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":391347,"app_id":95010,"name":"cwControlZendeskWhitelabel","kind":"text","required":false,"position":3,"created_at":"2017-03-16T23:42:30Z","updated_at":"2017-03-16T23:42:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":391348,"app_id":95010,"name":"cwControlCommentUseRichContent","kind":"checkbox","required":false,"position":4,"created_at":"2017-03-16T23:42:30Z","updated_at":"2017-03-16T23:42:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":473,"entity_id":95010,"app_id":95010,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:50.000Z","updated_at":"2019-05-15T05:40:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":3,"count":{"4":2,"5":9,"3":5,"2":5,"1":2}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2016-08-09T20:17:14Z","updated_at":"2026-07-14T13:10:01Z","terms_conditions_url":null,"app_organization":{"id":1257,"name":"ConnectWise Control","email":"extension@connectwise.com","website":"https://www.connectwise.com/software/control","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,7],"date_published":"2016-08-09T20:17:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://control.connectwise.com/pricing"},"location_names":["ticket_sidebar","background"],"last_update_time":"2020-04-23T17:34:06Z","owner_id":269519,"author_name":"ConnectWise Labs","author_email":"extension@connectwise.com","author_url":"https://www.connectwise.com/control","short_description":"Create and join ConnectWise Control support sessions from within Zendesk tickets","long_description":"\u003cp\u003eThe ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent.  Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThese instructions assume that you have installed and configured the Zendesk Integration extension on your instance of ConnectWise Control. You will need the ConnectWise Control API Token displayed in the Zendesk Integration Settings dialog to configure the ConnectWise Control Remote Support App for Zendesk. Once you have installed this App from the Zendesk Apps Marketplace, you will need to configure two required settings and one optional setting. The required setting ConnectWise Control Base URL is the base URL for the instance of ConnectWise Control with which you are integrating; for example, https://example.screenconnect.com. The required setting ConnectWise Control API Token should match the value of the ConnectWise Control API Token setting displayed in the Zendesk Integration Settings dialog in ConnectWise Control. The setting Generate Rich Content Comments determines if comments generated by the App should use rich content formatting or Markdown formatting. Now that you have installed and configured the ConnectWise Control Remote Support App for Zendesk, navigate to a Zendesk ticket. The ConnectWise Control Remote Support App is displayed in the ticket sidebar. Click Create Support Session to create a Zendesk-integrated support session in ConnectWise Control. Optionally check the create session with code checkbox to create a session with a guest join code. The guest join code will be displayed on the ticket sidebar. To join the session, click Join. If you’re not already logged in to ConnectWise Control, you will be prompted to enter your ConnectWise Control credentials. You may invite the guest to join the session by either communicating the URL displayed in the App or clicking Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Conduct the ConnectWise Control support session as you normally would, then end the session. ConnectWise Control will detect the end of the Zendesk-integrated support session and update the Zendesk ticket with an HTML-formatted internal note.  Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.\u003c/p\u003e\n","raw_long_description":"The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent.  Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.","raw_installation_instructions":"These instructions assume that you have installed and configured the Zendesk Integration extension on your instance of ConnectWise Control. You will need the ConnectWise Control API Token displayed in the Zendesk Integration Settings dialog to configure the ConnectWise Control Remote Support App for Zendesk. Once you have installed this App from the Zendesk Apps Marketplace, you will need to configure two required settings and one optional setting. The required setting ConnectWise Control Base URL is the base URL for the instance of ConnectWise Control with which you are integrating; for example, https://example.screenconnect.com. The required setting ConnectWise Control API Token should match the value of the ConnectWise Control API Token setting displayed in the Zendesk Integration Settings dialog in ConnectWise Control. The setting Generate Rich Content Comments determines if comments generated by the App should use rich content formatting or Markdown formatting. Now that you have installed and configured the ConnectWise Control Remote Support App for Zendesk, navigate to a Zendesk ticket. The ConnectWise Control Remote Support App is displayed in the ticket sidebar. Click Create Support Session to create a Zendesk-integrated support session in ConnectWise Control. Optionally check the create session with code checkbox to create a session with a guest join code. The guest join code will be displayed on the ticket sidebar. To join the session, click Join. If you’re not already logged in to ConnectWise Control, you will be prompted to enter your ConnectWise Control credentials. You may invite the guest to join the session by either communicating the URL displayed in the App or clicking Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Conduct the ConnectWise Control support session as you normally would, then end the session. ConnectWise Control will detect the end of the Zendesk-integrated support session and update the Zendesk ticket with an HTML-formatted internal note.  Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://95010.apps.zdusercontent.com/95010/assets/1587577213-1acec7bcf96dc2cb06c5f8b120157d61/logo-small.png","large_icon":"https://95010.apps.zdusercontent.com/95010/assets/1587577213-1acec7bcf96dc2cb06c5f8b120157d61/logo.png","screenshots":["https://95010.apps.zdusercontent.com/95010/assets/1587577213-1acec7bcf96dc2cb06c5f8b120157d61/screenshot-0.png","https://95010.apps.zdusercontent.com/95010/assets/1587577213-1acec7bcf96dc2cb06c5f8b120157d61/screenshot-1.png","https://95010.apps.zdusercontent.com/95010/assets/1587577213-1acec7bcf96dc2cb06c5f8b120157d61/screenshot-2.png"],"installation_count":158},{"id":96617,"name":"Pirate Translator","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":330704,"app_id":96617,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-08-31T21:13:01Z","updated_at":"2016-08-31T21:13:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":475,"entity_id":96617,"app_id":96617,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:53.000Z","updated_at":"2019-05-15T05:40:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":4,"count":{"5":6,"4":1,"1":1,"3":1,"2":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-08-31T21:13:01Z","updated_at":"2025-04-04T00:02:56Z","terms_conditions_url":null,"app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[10],"date_published":"2016-08-31T21:13:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2017-09-22T23:17:27Z","owner_id":269519,"author_name":"Code Cairn","author_email":"sebastiaan@codecairn.com","author_url":"https://codecairn.com","short_description":"Talk like a pirate!","long_description":"\u003cp\u003eAhoy, bucko!\u003c/p\u003e\n\n\u003cp\u003eThis app gunna help yer crew to talk like a pirate. Extra jolly on September 19 when \u0026#39;tis \u003cstrong\u003eInternational Talk Like a Pirate Day\u003c/strong\u003e, ARRR!!!\u003c/p\u003e\n\n\u003cp\u003eNot suitable for land lubbers \u0026#39;n scallywags, just fer \u003cem\u003eZendesk Authorized Pirates\u003c/em\u003e I be afear\u0026#39;d...\u003c/p\u003e\n\n\u003cp\u003eCheers, matey!\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eIcon by Freepik from \u003ca href=\"https://www.flaticon.com/\"\u003eflaticon.com\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYo, ho ho! \u003cstrong\u003eX\u003c/strong\u003e marks the spot. Thar be pirates though, ARRR!!!\u003c/p\u003e\n","raw_long_description":"Ahoy, bucko!\n\nThis app gunna help yer crew to talk like a pirate. Extra jolly on September 19 when 'tis **International Talk Like a Pirate Day**, ARRR!!!\n\nNot suitable for land lubbers 'n scallywags, just fer _Zendesk Authorized Pirates_ I be afear'd...\n\nCheers, matey!\n\n_Icon by Freepik from [flaticon.com](https://www.flaticon.com/)._","raw_installation_instructions":"Yo, ho ho! **X** marks the spot. Thar be pirates though, ARRR!!!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://96617.apps.zdusercontent.com/96617/assets/1505903640-85ba1d0a879f1899d4d8c8a19c884daa/logo-small.png","large_icon":"https://96617.apps.zdusercontent.com/96617/assets/1505903640-85ba1d0a879f1899d4d8c8a19c884daa/logo.png","screenshots":["https://96617.apps.zdusercontent.com/96617/assets/1505903640-85ba1d0a879f1899d4d8c8a19c884daa/screenshot-0.png","https://96617.apps.zdusercontent.com/96617/assets/1505903640-85ba1d0a879f1899d4d8c8a19c884daa/screenshot-1.png","https://96617.apps.zdusercontent.com/96617/assets/1505903640-85ba1d0a879f1899d4d8c8a19c884daa/screenshot-2.png"],"installation_count":47},{"id":96739,"name":"Brushfire","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":330998,"app_id":96739,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-09-01T22:47:14Z","updated_at":"2016-09-01T22:47:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":330997,"app_id":96739,"name":"accessKey","kind":"text","required":true,"position":1,"created_at":"2016-09-01T22:47:13Z","updated_at":"2016-09-01T22:47:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":476,"entity_id":96739,"app_id":96739,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:40:54.000Z","updated_at":"2019-05-15T05:40:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":1,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-09-01T22:47:12Z","updated_at":"2025-04-04T00:02:56Z","terms_conditions_url":null,"app_organization":{"id":792,"name":"Brushfire","email":"help@brushfire.com","website":"https://brushfire.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-09-01T22:47:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.brushfire.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-09-08T18:18:06Z","owner_id":269519,"author_name":"Brushfire","author_email":"help@brushfire.com","author_url":"https://brushfire.com","short_description":"View related Brushfire attendees, orders, and groups alongside tickets","long_description":"\u003cp\u003eWith this app installed, you\u0026#39;re a single click away from searching all across Brushfire for attendees, orders, groups, or customer accounts that match the email address of the owner of the currently visible ticket.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo Install the Brushfire app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign into your Zendesk, then click the Admin icon (the gear) in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Browse, then find the Brushfire app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Brushfire app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eEnter a descriptive name for your app, then click \u003cstrong\u003eInstall.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eProvide your API Key in Brushfire \u0026gt; App Configuration \u0026gt; \u003cstrong\u003eBrushfire API Key\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote: To get an API Key, please request one using the form at https://developer.brushfire.com/key and specify that you are setting up your Zendesk integration.\u003c/p\u003e\n","raw_long_description":"With this app installed, you're a single click away from searching all across Brushfire for attendees, orders, groups, or customer accounts that match the email address of the owner of the currently visible ticket.","raw_installation_instructions":"To Install the Brushfire app:\n\n1. Sign into your Zendesk, then click the Admin icon (the gear) in the sidebar.\n2. Select Apps \u003e Browse, then find the Brushfire app and click the tile.\n3. On the Brushfire app page, click **Install app** in the upper-right corner.\n4. Enter a descriptive name for your app, then click **Install.**\n5. Provide your API Key in Brushfire \u003e App Configuration \u003e **Brushfire API Key**.\n\nNote: To get an API Key, please request one using the form at https://developer.brushfire.com/key and specify that you are setting up your Zendesk integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://96739.apps.zdusercontent.com/96739/assets/1599247593-15aa3aad9a03d4394541010fb6205a80/logo-small.png","large_icon":"https://96739.apps.zdusercontent.com/96739/assets/1599247593-15aa3aad9a03d4394541010fb6205a80/logo.png","screenshots":["https://96739.apps.zdusercontent.com/96739/assets/1599247593-15aa3aad9a03d4394541010fb6205a80/screenshot-0.png","https://96739.apps.zdusercontent.com/96739/assets/1599247593-15aa3aad9a03d4394541010fb6205a80/screenshot-1.png","https://96739.apps.zdusercontent.com/96739/assets/1599247593-15aa3aad9a03d4394541010fb6205a80/screenshot-2.png"],"installation_count":4},{"id":97448,"name":"Planhat","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":333213,"app_id":97448,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-09-12T21:09:56Z","updated_at":"2016-09-12T21:09:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":333212,"app_id":97448,"name":"token","kind":"password","required":true,"position":1,"created_at":"2016-09-12T21:09:56Z","updated_at":"2016-09-12T21:09:56Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":481,"entity_id":97448,"app_id":97448,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:00.000Z","updated_at":"2019-05-15T05:41:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-09-12T21:09:55Z","updated_at":"2025-04-04T00:02:57Z","terms_conditions_url":null,"app_organization":{"id":794,"name":"Planhat","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-09-12T21:09:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.planhat.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-12-11T21:28:58Z","owner_id":269519,"author_name":"Planhat","author_email":"diego@planhat.com","author_url":"https://www.planhat.com","short_description":"Give your support team access to key customer insights such as the health score and engagement data via Planhat's Zendesk app","long_description":"\u003cp\u003ePlanhat is software for customer success. \u003c/p\u003e\n\n\u003cp\u003ePlanhat\u0026#39;s two-way integration with Zendesk enables: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eyour agents to get key insights into your customers health and usage behavior. \u003c/li\u003e\n\u003cli\u003eyour customer success team to get insights into your Zendesk data. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe Planhat application will help your support agents identify key users, get churn and up-sale alerts and understand the key subscription data such as the MRR value, renewal dates etc. \u003c/p\u003e\n\n\u003cp\u003eInsights coming from Planhat will equip your agents so they can give your customers a personalized and tailored support experience. \u003c/p\u003e\n\n\u003cp\u003eHow Planhat works \u003cbr\u003e\nPlanhat is software for customer success. \u003c/p\u003e\n\n\u003cp\u003eThe Planhat application makes customer success simple by; \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGiving a 360 view of your customers (health score, billing, tickets, subscription data etc) \u003c/li\u003e\n\u003cli\u003eTracking your customers usage behavior in realtime \u003c/li\u003e\n\u003cli\u003eTrigger churn and up-sale alerts \u003c/li\u003e\n\u003cli\u003eCreate ready-to-send e-mail templates based on churn alerts \u003c/li\u003e\n\u003cli\u003eForecasting renewals, churn and up-sales \u003c/li\u003e\n\u003cli\u003eReport on key SaaS metrics \u003c/li\u003e\n\u003cli\u003eManage your on-boarding workflows\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eThis app is available for Planhat customers only. If you haven\u0026#39;t signed up yet, go to www.planhat.com and \u0026quot;request a demo\u0026quot; to try it out. \u003c/p\u003e\n\n\u003cp\u003eThere are four simple steps to install the Planhat app: \u003c/p\u003e\n\n\u003cp\u003eInstallation Instructions \u003cbr\u003e\nTo install the Planhat app in Zendesk, follow the steps below: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog into your Zendesk account and go to the Apps Marketplace (Cog icon on the bottom-left). \u003c/li\u003e\n\u003cli\u003eLocate the Planhat app using the search box on the right side and click on the tile. \u003c/li\u003e\n\u003cli\u003eIn the details page click on the ‘Install’ button (upper right) in the upper-right side. \u003c/li\u003e\n\u003cli\u003eThe installation form requires the following fields:\n\n\u003cul\u003e\n\u003cli\u003eTitle: Name it Planhat \u003c/li\u003e\n\u003cli\u003eToken: The Planhat Api Token can be found into developers section, in the main left menu in Planhat. If you don\u0026#39;t see this option please enable it on settings-\u0026gt;features-\u0026gt;core in Planhat. If you have troubles please contact us.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Planhat is software for customer success. \r\n\r\nPlanhat's two-way integration with Zendesk enables: \r\n\r\n1. your agents to get key insights into your customers health and usage behavior. \r\n2. your customer success team to get insights into your Zendesk data. \r\n\r\nThe Planhat application will help your support agents identify key users, get churn and up-sale alerts and understand the key subscription data such as the MRR value, renewal dates etc. \r\n\r\nInsights coming from Planhat will equip your agents so they can give your customers a personalized and tailored support experience. \r\n\r\nHow Planhat works \r\nPlanhat is software for customer success. \r\n\r\nThe Planhat application makes customer success simple by; \r\n\r\n- Giving a 360 view of your customers (health score, billing, tickets, subscription data etc) \r\n- Tracking your customers usage behavior in realtime \r\n- Trigger churn and up-sale alerts \r\n- Create ready-to-send e-mail templates based on churn alerts \r\n- Forecasting renewals, churn and up-sales \r\n- Report on key SaaS metrics \r\n- Manage your on-boarding workflows","raw_installation_instructions":"This app is available for Planhat customers only. If you haven't signed up yet, go to www.planhat.com and \"request a demo\" to try it out. \r\n\r\nThere are four simple steps to install the Planhat app: \r\n\r\nInstallation Instructions \r\nTo install the Planhat app in Zendesk, follow the steps below: \r\n\r\n1. Log into your Zendesk account and go to the Apps Marketplace (Cog icon on the bottom-left). \r\n2. Locate the Planhat app using the search box on the right side and click on the tile. \r\n3. In the details page click on the ‘Install’ button (upper right) in the upper-right side. \r\n4. The installation form requires the following fields:\r\n * Title: Name it Planhat \r\n * Token: The Planhat Api Token can be found into developers section, in the main left menu in Planhat. If you don't see this option please enable it on settings-\u003efeatures-\u003ecore in Planhat. If you have troubles please contact us.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://97448.apps.zdusercontent.com/97448/assets/1540912042-11b91476d405b4c6bed32a73d734496f/logo-small.png","large_icon":"https://97448.apps.zdusercontent.com/97448/assets/1540912042-11b91476d405b4c6bed32a73d734496f/logo.png","screenshots":["https://97448.apps.zdusercontent.com/97448/assets/1540912042-11b91476d405b4c6bed32a73d734496f/screenshot-0.png","https://97448.apps.zdusercontent.com/97448/assets/1540912042-11b91476d405b4c6bed32a73d734496f/screenshot-1.png","https://97448.apps.zdusercontent.com/97448/assets/1540912042-11b91476d405b4c6bed32a73d734496f/screenshot-2.png"],"installation_count":94},{"id":97760,"name":"Guru","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-09-16T16:22:25Z","updated_at":"2026-02-06T16:19:37Z","terms_conditions_url":null,"app_organization":{"id":2118,"name":"Guru (getguru.com)","email":"support@getguru.com","website":"https://www.getguru.com/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-09-16T16:22:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getguru.com/pricing"},"location_names":[],"last_update_time":"2026-02-05T19:51:08Z","owner_id":269519,"author_name":"Guru Integrations","author_email":"support@getguru.com","author_url":"https://www.getguru.com","short_description":"Sync Zendesk Guide into Guru for AI-powered search and answers","long_description":"\u003cp\u003eGuru is an enterprise AI search and knowledge platform that delivers trusted information from your company’s scattered apps, chats, and docs–directly in your workflow.\u003c/p\u003e\n\n\u003cp\u003eThe Guru integration for Zendesk Guide enables organizations to sync help center content from Zendesk into Guru. During setup, administrators can select which Zendesk Guide brands and locales to sync. Once connected, Guru continuously indexes the selected content, making it searchable and available for AI-powered answer generation across the organization.\u003c/p\u003e\n\n\u003cp\u003eThis integration helps teams:\u003cbr\u003e\n• Find Zendesk Guide content quickly through Guru search\u003cbr\u003e\n• Use trusted help center articles to power AI-generated answers\u003cbr\u003e\n• Reduce context switching by accessing help center knowledge within Guru\u003c/p\u003e\n\n\u003cp\u003eData \u0026amp; Privacy Disclosure:\u003cbr\u003e\nThis integration accesses only the Zendesk Guide content explicitly selected by the customer during configuration. Synced content is used solely to provide search and answer generation functionality within the customer’s Guru workspace. Guru does not sell customer data or use it for advertising purposes.\u003c/p\u003e\n\n\u003cp\u003eGuru is committed to protecting customer data through strong security and privacy practices. For more information about how Guru collects, uses, and safeguards data, please review Guru’s Privacy Policy at https://www.getguru.com/privacy. Additional details about Guru’s security practices are available at https://www.getguru.com/security.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Guru app for Zendesk Guide, log in to your Guru account and navigate to the Sources page at https://app.getguru.com/manage/sources. Select Zendesk Guide from the list of available sources and authenticate with your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eDuring setup, choose the Zendesk Guide brands and locales you want to sync to Guru. Once the source is configured, Guru will begin indexing your selected Zendesk Guide content. This information will then be available for AI-powered search and used for AI-powered answer generation within Guru.\u003c/p\u003e\n","raw_long_description":"Guru is an enterprise AI search and knowledge platform that delivers trusted information from your company’s scattered apps, chats, and docs–directly in your workflow.\n\nThe Guru integration for Zendesk Guide enables organizations to sync help center content from Zendesk into Guru. During setup, administrators can select which Zendesk Guide brands and locales to sync. Once connected, Guru continuously indexes the selected content, making it searchable and available for AI-powered answer generation across the organization.\n\nThis integration helps teams:\n• Find Zendesk Guide content quickly through Guru search\n• Use trusted help center articles to power AI-generated answers\n• Reduce context switching by accessing help center knowledge within Guru\n\nData \u0026 Privacy Disclosure:\nThis integration accesses only the Zendesk Guide content explicitly selected by the customer during configuration. Synced content is used solely to provide search and answer generation functionality within the customer’s Guru workspace. Guru does not sell customer data or use it for advertising purposes.\n\nGuru is committed to protecting customer data through strong security and privacy practices. For more information about how Guru collects, uses, and safeguards data, please review Guru’s Privacy Policy at https://www.getguru.com/privacy. Additional details about Guru’s security practices are available at https://www.getguru.com/security.","raw_installation_instructions":"To install the Guru app for Zendesk Guide, log in to your Guru account and navigate to the Sources page at https://app.getguru.com/manage/sources. Select Zendesk Guide from the list of available sources and authenticate with your Zendesk account.\n\nDuring setup, choose the Zendesk Guide brands and locales you want to sync to Guru. Once the source is configured, Guru will begin indexing your selected Zendesk Guide content. This information will then be available for AI-powered search and used for AI-powered answer generation within Guru.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://97760.apps.zdusercontent.com/97760/assets/1767902385-fa25811f91945e98307ba36431a6c3ac/logo-small.png","large_icon":"https://97760.apps.zdusercontent.com/97760/assets/1767902385-fa25811f91945e98307ba36431a6c3ac/logo.png","screenshots":["https://97760.apps.zdusercontent.com/97760/assets/1767902385-fa25811f91945e98307ba36431a6c3ac/screenshot-0.png","https://97760.apps.zdusercontent.com/97760/assets/1767902385-fa25811f91945e98307ba36431a6c3ac/screenshot-1.png","https://97760.apps.zdusercontent.com/97760/assets/1767902385-fa25811f91945e98307ba36431a6c3ac/screenshot-2.png"],"installation_count":0},{"id":98066,"name":"Translation Cloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":335333,"app_id":98066,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-09-21T16:45:50Z","updated_at":"2016-09-21T16:45:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":483,"entity_id":98066,"app_id":98066,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:02.000Z","updated_at":"2019-05-15T05:41:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":2,"count":{"5":1,"1":2,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-09-21T16:45:50Z","updated_at":"2025-04-04T00:02:57Z","terms_conditions_url":null,"app_organization":{"id":795,"name":"Translation Cloud","email":"support@translation-services-usa.com","website":"https://www.translation-services-usa.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-09-21T16:45:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.translation-services-usa.com/customers/quote.php"},"location_names":["ticket_sidebar"],"last_update_time":"2017-09-15T22:54:59Z","owner_id":269519,"author_name":"Translation Services USA","author_email":"zendesk-support@translation-services-usa.com","author_url":"https://www.translation-services-usa.com","short_description":"Fast and accurate translation for all users. Communicate with anyone!","long_description":"\u003cp\u003eQuickly and easily translate foreign-language comments from anyone, and translate your agents\u0026#39; replies back in their own native language.\u003c/p\u003e\n\n\u003cp\u003eTranslation Cloud by Translation Services USA provides fast translation provided entirely through our back-end system--you never need to upload a source file, download or import a translation, or view or copy translations from a third-party system ever again!\u003c/p\u003e\n\n\u003cp\u003eTranslations of comments by end-users are submitted as internal notes, so only you and your qualified agents can view them. Translations of your agents\u0026#39; replies are submitted as public notes, so the original user can read and comprehend their responses.\u003c/p\u003e\n\n\u003cp\u003eOn-demand human translation by professional translators provides fast and high-quality results with minimal price-per-word costs!\u003c/p\u003e\n\n\u003cp\u003eTranslation Cloud can support hundreds of different languages, including English, Spanish (multiple dialects), Chinese (Simplified and Traditional), Hindi, Urdu, Arabic, Portuguese (European and Brazilian), Bengali, Russian, Japanese, Punjabi, and hundreds more!\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign up on Translation Services USA at https://www.translation-services-usa.com/quote\u003cem\u003eadmin/zendesk\u003c/em\u003eticket\u003cem\u003etranslator\u003c/em\u003esignup.php with your email address and Zendesk account info.\u003c/li\u003e\n\u003cli\u003eInstall the Translation Cloud app from the Zendesk Apps Marketplace.\u003c/li\u003e\n\u003cli\u003eRequest translations of your ticket data from the app\u0026#39;s convenient sidebar widget.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Quickly and easily translate foreign-language comments from anyone, and translate your agents' replies back in their own native language.\n\nTranslation Cloud by Translation Services USA provides fast translation provided entirely through our back-end system--you never need to upload a source file, download or import a translation, or view or copy translations from a third-party system ever again!\n\nTranslations of comments by end-users are submitted as internal notes, so only you and your qualified agents can view them. Translations of your agents' replies are submitted as public notes, so the original user can read and comprehend their responses.\n\nOn-demand human translation by professional translators provides fast and high-quality results with minimal price-per-word costs!\n\nTranslation Cloud can support hundreds of different languages, including English, Spanish (multiple dialects), Chinese (Simplified and Traditional), Hindi, Urdu, Arabic, Portuguese (European and Brazilian), Bengali, Russian, Japanese, Punjabi, and hundreds more!","raw_installation_instructions":"1. Sign up on Translation Services USA at https://www.translation-services-usa.com/quote_admin/zendesk_ticket_translator_signup.php with your email address and Zendesk account info.\n2. Install the Translation Cloud app from the Zendesk Apps Marketplace.\n3. Request translations of your ticket data from the app's convenient sidebar widget.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://98066.apps.zdusercontent.com/98066/assets/1504630720-f7467a3b19bc6d9d926a64369e241d6f/logo-small.png","large_icon":"https://98066.apps.zdusercontent.com/98066/assets/1504630720-f7467a3b19bc6d9d926a64369e241d6f/logo.png","screenshots":["https://98066.apps.zdusercontent.com/98066/assets/1504630720-f7467a3b19bc6d9d926a64369e241d6f/screenshot-0.png","https://98066.apps.zdusercontent.com/98066/assets/1504630720-f7467a3b19bc6d9d926a64369e241d6f/screenshot-1.png","https://98066.apps.zdusercontent.com/98066/assets/1504630720-f7467a3b19bc6d9d926a64369e241d6f/screenshot-2.png"],"installation_count":7},{"id":98931,"name":"SpiraPlan","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":338046,"app_id":98931,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-10-03T13:54:42Z","updated_at":"2016-10-03T13:54:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":338043,"app_id":98931,"name":"subdomain","kind":"url","required":true,"position":1,"created_at":"2016-10-03T13:54:42Z","updated_at":"2016-10-03T13:54:42Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2269982,"app_id":98931,"name":"spiraUsername","kind":"text","required":true,"position":2,"created_at":"2022-12-05T17:27:46Z","updated_at":"2022-12-05T17:27:46Z","default_value":"username","secure":true,"scopes":null,"options":null},{"id":2269983,"app_id":98931,"name":"spiraApiKey","kind":"text","required":true,"position":3,"created_at":"2022-12-05T17:27:46Z","updated_at":"2022-12-05T17:27:46Z","default_value":"api-key","secure":true,"scopes":null,"options":null}],"plans":[{"id":485,"entity_id":98931,"app_id":98931,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:04.000Z","updated_at":"2019-05-15T05:41:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-10-03T13:54:41Z","updated_at":"2026-06-05T21:51:52Z","terms_conditions_url":null,"app_organization":{"id":798,"name":"Inflectra","email":"support@inflectra.com","website":"https://www.inflectra.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2016-10-03T13:54:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.inflectra.com/Purchase/SpiraPlan.aspx"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-06-05T21:51:49Z","owner_id":269519,"author_name":"Inflectra","author_email":"support@inflectra.com","author_url":"https://www.inflectra.com/spirateam","short_description":"Send and track issues from Zendesk to SpiraPlan","long_description":"\u003ch3\u003eAbout Inflectra\u003c/h3\u003e\n\n\u003cp\u003eInflectra is a leading provider of application lifecycle management (ALM) and testing tools. SpiraPlan (Spira) provides a powerful platform for developers, testers, project managers, and end users to collaborate on software projects, combining requirements management, issue tracking, testing, and product management in a single platform. \u003c/p\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eIntegrating Spira with Zendesk is a straightforward way to help customers faster and smarter. This application lets Zendesk agents: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog a bug from a ticket directly into Spira \u003c/li\u003e\n\u003cli\u003eAssign the bug to one of the development team \u003c/li\u003e\n\u003cli\u003eSee and review any Spira bug already linked to existing Zendesk tickets \u003c/li\u003e\n\u003cli\u003eNever leave the familiar Zendesk interface \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSpira\u0026#39;s Zendesk app focuses agents on the essential information - required fields are grouped together, but optional fields are just a click away. Any attachments stored with the ticket will also be sent to Spira as links, so developers can see exactly what the agents see. \u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and transmits the following data between Zendesk and your Spira instance: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk ticket details (subject, description, attachments) are sent to Spira when creating a new incident \u003c/li\u003e\n\u003cli\u003eSpira user credentials (username and API key) are stored securely in the Zendesk app configuration \u003c/li\u003e\n\u003cli\u003eSpira product and incident data is retrieved and displayed within the Zendesk interface \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAll data is transmitted directly between your Zendesk account and your Spira instance over HTTPS. No data is stored or processed by any third-party service. For more information, see \u003ca href=\"https://www.inflectra.com/company/privacy-policy.aspx\"\u003eInflectra\u0026#39;s Privacy Policy\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eFor more information visit \u003ca href=\"https://www.inflectra.com/SpiraPlan/\"\u003eSpira\u0026#39;s website\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get Zendesk and SpiraPlan (Spira) talking together, you need to install this application from the Zendesk Marketplace. Zendesk needs a few pieces of information about your Spira setup and vice versa. After that, opening a ticket in Zendesk will automatically link the two applications. \u003c/p\u003e\n\n\u003cp\u003eFor more detailed installation information and usage guidelines please refer to our \u003ca href=\"https://www.inflectra.com/Documents/SpiraTestPlanTeam-Help-Desk-Integration-Guide.pdf\"\u003eHelp Desk Integration Guide\u003c/a\u003e. Below is a quick run through of the required steps. \u003c/p\u003e\n\n\u003ch3\u003eQuick Installation Checklist\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eUse Spira, SpiraTest, or SpiraTeam version 5+ and Zendesk \u003c/li\u003e\n\u003cli\u003eIf Spira is self-hosted, make sure it can be accessed from outside of your intranet \u003c/li\u003e\n\u003cli\u003eHave administrator access to both Spira and Zendesk for the initial installation \u003c/li\u003e\n\u003cli\u003eCreate a new administrator in Spira (called something like \u0026quot;Zendesk\u0026quot;) \u003c/li\u003e\n\u003cli\u003eTurn on the RSS Token for the new administrator in Spira (this is also used as the API key) \u003c/li\u003e\n\u003cli\u003eEnter your Zendesk domain in Spira (Administration \u0026gt; System \u0026gt; Security Settings \u0026gt; Allowed Domains) \u003c/li\u003e\n\u003cli\u003eInstall the Spira app from the Zendesk Marketplace \u003c/li\u003e\n\u003cli\u003eConfigure the Spira app in Zendesk: \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003esubdomain\u003c/strong\u003e: your publicly accessible Spira URL \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eusername\u003c/strong\u003e: the name of the new Spira user you created \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eapi-key\u003c/strong\u003e: the RSS token of the new Spira administrator account \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to a Zendesk ticket page and open the apps pane to get Zendesk to link itself to Spira \u003c/li\u003e\n\u003cli\u003eEnable Zendesk in each relevant Spira product\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About Inflectra \n\nInflectra is a leading provider of application lifecycle management (ALM) and testing tools. SpiraPlan (Spira) provides a powerful platform for developers, testers, project managers, and end users to collaborate on software projects, combining requirements management, issue tracking, testing, and product management in a single platform. \n\n### What This App Does \n\nIntegrating Spira with Zendesk is a straightforward way to help customers faster and smarter. This application lets Zendesk agents: \n\n* Log a bug from a ticket directly into Spira \n* Assign the bug to one of the development team \n* See and review any Spira bug already linked to existing Zendesk tickets \n* Never leave the familiar Zendesk interface \n\nSpira's Zendesk app focuses agents on the essential information - required fields are grouped together, but optional fields are just a click away. Any attachments stored with the ticket will also be sent to Spira as links, so developers can see exactly what the agents see. \n\n### Data Disclosure \n\nThis app accesses and transmits the following data between Zendesk and your Spira instance: \n\n* Zendesk ticket details (subject, description, attachments) are sent to Spira when creating a new incident \n* Spira user credentials (username and API key) are stored securely in the Zendesk app configuration \n* Spira product and incident data is retrieved and displayed within the Zendesk interface \n\nAll data is transmitted directly between your Zendesk account and your Spira instance over HTTPS. No data is stored or processed by any third-party service. For more information, see [Inflectra's Privacy Policy](https://www.inflectra.com/company/privacy-policy.aspx). \n\nFor more information visit [Spira's website](https://www.inflectra.com/SpiraPlan/).","raw_installation_instructions":"To get Zendesk and SpiraPlan (Spira) talking together, you need to install this application from the Zendesk Marketplace. Zendesk needs a few pieces of information about your Spira setup and vice versa. After that, opening a ticket in Zendesk will automatically link the two applications. \n\nFor more detailed installation information and usage guidelines please refer to our [Help Desk Integration Guide](https://www.inflectra.com/Documents/SpiraTestPlanTeam-Help-Desk-Integration-Guide.pdf). Below is a quick run through of the required steps. \n\n### Quick Installation Checklist \n\n1. Use Spira, SpiraTest, or SpiraTeam version 5+ and Zendesk \n2. If Spira is self-hosted, make sure it can be accessed from outside of your intranet \n3. Have administrator access to both Spira and Zendesk for the initial installation \n4. Create a new administrator in Spira (called something like \"Zendesk\") \n5. Turn on the RSS Token for the new administrator in Spira (this is also used as the API key) \n6. Enter your Zendesk domain in Spira (Administration \u003e System \u003e Security Settings \u003e Allowed Domains) \n7. Install the Spira app from the Zendesk Marketplace \n8. Configure the Spira app in Zendesk: \n\n* **subdomain**: your publicly accessible Spira URL \n* **username**: the name of the new Spira user you created \n* **api-key**: the RSS token of the new Spira administrator account \n\n9. Go to a Zendesk ticket page and open the apps pane to get Zendesk to link itself to Spira \n10. Enable Zendesk in each relevant Spira product","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://98931.apps.zdusercontent.com/98931/assets/1780663528-509f07b4a1404d51ba790c8043f10dc2/logo-small.png","large_icon":"https://98931.apps.zdusercontent.com/98931/assets/1780663528-509f07b4a1404d51ba790c8043f10dc2/logo.png","screenshots":["https://98931.apps.zdusercontent.com/98931/assets/1780663528-509f07b4a1404d51ba790c8043f10dc2/screenshot-0.png","https://98931.apps.zdusercontent.com/98931/assets/1780663528-509f07b4a1404d51ba790c8043f10dc2/screenshot-1.png","https://98931.apps.zdusercontent.com/98931/assets/1780663528-509f07b4a1404d51ba790c8043f10dc2/screenshot-2.png"],"installation_count":2},{"id":99348,"name":"Fanatically Zen with SuiteCRM and Zendesk","state":"published","version":"2.1.3","framework_version":"2.0","parameters":[{"id":339070,"app_id":99348,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-10-06T16:33:44Z","updated_at":"2016-10-06T16:33:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":339051,"app_id":99348,"name":"sugarUrl","kind":"hidden","required":false,"position":1,"created_at":"2016-10-06T16:33:39Z","updated_at":"2016-10-06T16:33:39Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339052,"app_id":99348,"name":"sugarApiBase","kind":"hidden","required":false,"position":2,"created_at":"2016-10-06T16:33:40Z","updated_at":"2016-10-06T16:33:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":339053,"app_id":99348,"name":"sugarVersion","kind":"hidden","required":false,"position":3,"created_at":"2016-10-06T16:33:40Z","updated_at":"2016-10-06T16:33:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":339054,"app_id":99348,"name":"sugarOauthAccessToken","kind":"hidden","required":false,"position":4,"created_at":"2016-10-06T16:33:40Z","updated_at":"2016-10-06T16:33:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339055,"app_id":99348,"name":"sugarUrlHttps","kind":"hidden","required":false,"position":5,"created_at":"2016-10-06T16:33:40Z","updated_at":"2016-10-06T16:33:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":339056,"app_id":99348,"name":"sugarAuthUser","kind":"hidden","required":false,"position":6,"created_at":"2016-10-06T16:33:41Z","updated_at":"2016-10-06T16:33:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339057,"app_id":99348,"name":"sugarAuthHash","kind":"hidden","required":false,"position":7,"created_at":"2016-10-06T16:33:41Z","updated_at":"2016-10-06T16:33:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339058,"app_id":99348,"name":"sugarSessionId","kind":"hidden","required":false,"position":8,"created_at":"2016-10-06T16:33:41Z","updated_at":"2016-10-06T16:33:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339059,"app_id":99348,"name":"sugarUrlPartCount","kind":"hidden","required":false,"position":9,"created_at":"2016-10-06T16:33:41Z","updated_at":"2016-10-06T16:33:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":339060,"app_id":99348,"name":"sugarUrlPart1","kind":"hidden","required":false,"position":10,"created_at":"2016-10-06T16:33:42Z","updated_at":"2016-10-06T16:33:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339061,"app_id":99348,"name":"sugarUrlPart2","kind":"hidden","required":false,"position":11,"created_at":"2016-10-06T16:33:42Z","updated_at":"2016-10-06T16:33:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339062,"app_id":99348,"name":"sugarUrlPart3","kind":"hidden","required":false,"position":12,"created_at":"2016-10-06T16:33:42Z","updated_at":"2016-10-06T16:33:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339063,"app_id":99348,"name":"sugarUrlPart4","kind":"hidden","required":false,"position":13,"created_at":"2016-10-06T16:33:42Z","updated_at":"2016-10-06T16:33:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339064,"app_id":99348,"name":"sugarUrlPart5","kind":"hidden","required":false,"position":14,"created_at":"2016-10-06T16:33:42Z","updated_at":"2016-10-06T16:33:42Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339065,"app_id":99348,"name":"sugarUrlPart6","kind":"hidden","required":false,"position":15,"created_at":"2016-10-06T16:33:43Z","updated_at":"2016-10-06T16:33:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339066,"app_id":99348,"name":"sugarUrlPart7","kind":"hidden","required":false,"position":16,"created_at":"2016-10-06T16:33:43Z","updated_at":"2016-10-06T16:33:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339067,"app_id":99348,"name":"sugarUrlPart8","kind":"hidden","required":false,"position":17,"created_at":"2016-10-06T16:33:43Z","updated_at":"2016-10-06T16:33:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339068,"app_id":99348,"name":"sugarUrlPart9","kind":"hidden","required":false,"position":18,"created_at":"2016-10-06T16:33:43Z","updated_at":"2016-10-06T16:33:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":339069,"app_id":99348,"name":"sugarUrlPart10","kind":"hidden","required":false,"position":19,"created_at":"2016-10-06T16:33:44Z","updated_at":"2016-10-06T16:33:44Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":494778,"app_id":99348,"name":"pullCustomTicketFields","kind":"hidden","required":false,"position":20,"created_at":"2018-01-16T23:10:15Z","updated_at":"2018-01-16T23:10:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":488,"entity_id":99348,"app_id":99348,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:08.000Z","updated_at":"2019-05-15T05:41:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-10-06T16:33:36Z","updated_at":"2026-02-26T18:25:06Z","terms_conditions_url":null,"app_organization":{"id":757,"name":"Fanatical Labs","email":"zendesk@fanaticallabs.com","website":"https://www.sugaroutfitters.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,5,6,8],"date_published":"2016-10-06T16:33:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://suitecrm.com/"},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2018-01-16T23:09:49Z","owner_id":269519,"author_name":"SugarOutfitters","author_email":"support@sugaroutfitters.com","author_url":"https://store.suitecrm.com/addons/suitecrm-zendesk-integration","short_description":"Get the most of SuiteCRM by integrating it with Zendesk.","long_description":"\u003ch3\u003eSave Time \u0026amp; Keep Your Entire Team Informed\u003c/h3\u003e\n\n\u003cp\u003eNo longer do you have to click between SuiteCRM and Zendesk to see relevant information. This integration will allow you to see your SuiteCRM Contact, Lead, Account and Opportunity data right from within Zendesk. It will also allow you to view your Zendesk Tickets from within SuiteCRM.\u003c/p\u003e\n\n\u003ch3\u003eView SuiteCRM Data in Zendesk\u003c/h3\u003e\n\n\u003cp\u003eView all of the associated SuiteCRM Contact, Lead, Account and Opportunity we can find from the SuiteCRM side.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.sugaroutfitters.com/assets/img/addonassets/zendesk-sugarcrm/zendesk-app-full-focused.png\" alt=\"View Sugar Data Inside Zendesk\" title=\"View Sugar Data Inside Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eView Zendesk Tickets In SuiteCRM\u003c/h3\u003e\n\n\u003cp\u003eWhen you install the accompanying SuiteCRM module you will have access to the Zendesk Tickets dashlet in SuiteCRM. Here you can see all of the associated Zendesk Tickets on your SuiteCRM Contacts, Leads, Accounts and Opportunities.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.sugaroutfitters.com/assets/img/addonassets/zendesk-sugarcrm/sugar-dashlet-full-focused.png\" alt=\"View Zendesk Tickets Inside Sugar\" title=\"View Zendesk Tickets Inside Sugar\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can filter and sort to get to exactly what you need to see without having to flip back and forth between SuiteCRM and Zendesk. You can click the\u003c/p\u003e\n\n\u003ch3\u003eSupports SuiteCRM, Sugar 7 On-Site and On-Demand\u003c/h3\u003e\n\n\u003cp\u003eIf you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you\u0026#39;re looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. We\u0026#39;re an experienced team that creates reliable solutions and provides great support.\u003c/p\u003e\n\n\u003ch3\u003eSafe \u0026amp; Secure\u003c/h3\u003e\n\n\u003cp\u003eThis integration was built using the latest SuiteCRM and Zendesk APIs. It uses OAuth authentication method so SuiteCRM can securely communicate with Zendesk while giving you all the control to revoke access at any time.\u003c/p\u003e\n\n\u003ch3\u003eWant To See A Demo?\u003c/h3\u003e\n\n\u003cp\u003ePick a day and time for a demo here: \u003ca href=\"https://calendly.com/fanaticallabs/zendesk-support-meeting\"\u003ehttps://calendly.com/fanaticallabs/zendesk-support-meeting\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAs always, if you have any questions please reach out to us at \u003ca href=\"mailto:zendesk@fanaticallabs.com\"\u003ezendesk@fanaticallabs.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app, open a Zendesk ticket and the \u0026#39;App\u0026#39; sidebar. You will be provided step-by-step instructions to get connect Zendesk and SuiteCRM. If you need any help during this time you can schedule a call here: \u003ca href=\"https://calendly.com/fanaticallabs/zendesk-support-meeting\"\u003ehttps://calendly.com/fanaticallabs/zendesk-support-meeting\u003c/a\u003e or email us at \u003ca href=\"mailto:zendesk@fanaticallabs.com\"\u003ezendesk@fanaticallabs.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"###Save Time \u0026 Keep Your Entire Team Informed\n\nNo longer do you have to click between SuiteCRM and Zendesk to see relevant information. This integration will allow you to see your SuiteCRM Contact, Lead, Account and Opportunity data right from within Zendesk. It will also allow you to view your Zendesk Tickets from within SuiteCRM.\n\n###View SuiteCRM Data in Zendesk\n\nView all of the associated SuiteCRM Contact, Lead, Account and Opportunity we can find from the SuiteCRM side.\n\n![View Sugar Data Inside Zendesk](https://www.sugaroutfitters.com/assets/img/addonassets/zendesk-sugarcrm/zendesk-app-full-focused.png \"View Sugar Data Inside Zendesk\")\n\n###View Zendesk Tickets In SuiteCRM\n\nWhen you install the accompanying SuiteCRM module you will have access to the Zendesk Tickets dashlet in SuiteCRM. Here you can see all of the associated Zendesk Tickets on your SuiteCRM Contacts, Leads, Accounts and Opportunities.\n\n![View Zendesk Tickets Inside Sugar](https://www.sugaroutfitters.com/assets/img/addonassets/zendesk-sugarcrm/sugar-dashlet-full-focused.png \"View Zendesk Tickets Inside Sugar\")\n\nYou can filter and sort to get to exactly what you need to see without having to flip back and forth between SuiteCRM and Zendesk. You can click the\n\n###Supports SuiteCRM, Sugar 7 On-Site and On-Demand\n\nIf you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you're looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. We're an experienced team that creates reliable solutions and provides great support.\n\n###Safe \u0026 Secure\n\nThis integration was built using the latest SuiteCRM and Zendesk APIs. It uses OAuth authentication method so SuiteCRM can securely communicate with Zendesk while giving you all the control to revoke access at any time.\n\n###Want To See A Demo?\n\nPick a day and time for a demo here: [https://calendly.com/fanaticallabs/zendesk-support-meeting](https://calendly.com/fanaticallabs/zendesk-support-meeting)\n\nAs always, if you have any questions please reach out to us at [zendesk@fanaticallabs.com](mailto:zendesk@fanaticallabs.com)","raw_installation_instructions":"After installing the app, open a Zendesk ticket and the 'App' sidebar. You will be provided step-by-step instructions to get connect Zendesk and SuiteCRM. If you need any help during this time you can schedule a call here: [https://calendly.com/fanaticallabs/zendesk-support-meeting](https://calendly.com/fanaticallabs/zendesk-support-meeting) or email us at [zendesk@fanaticallabs.com](mailto:zendesk@fanaticallabs.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://99348.apps.zdusercontent.com/99348/assets/1515690703-d1f9457b5d74a3a19a1fbdf3287dca78/logo-small.png","large_icon":"https://99348.apps.zdusercontent.com/99348/assets/1515690703-d1f9457b5d74a3a19a1fbdf3287dca78/logo.png","screenshots":["https://99348.apps.zdusercontent.com/99348/assets/1515690703-d1f9457b5d74a3a19a1fbdf3287dca78/screenshot-0.png","https://99348.apps.zdusercontent.com/99348/assets/1515690703-d1f9457b5d74a3a19a1fbdf3287dca78/screenshot-1.png","https://99348.apps.zdusercontent.com/99348/assets/1515690703-d1f9457b5d74a3a19a1fbdf3287dca78/screenshot-2.png"],"installation_count":13},{"id":100100,"name":"Helpjuice","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":341178,"app_id":100100,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-10-14T19:31:05Z","updated_at":"2016-10-14T19:31:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":490,"entity_id":100100,"app_id":100100,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:10.000Z","updated_at":"2019-05-15T05:41:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":2,"count":{"4":2,"2":1,"1":2,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-10-14T19:31:05Z","updated_at":"2025-04-04T00:02:59Z","terms_conditions_url":"https://help.helpjuice.com/terms-of-service","app_organization":{"id":802,"name":"HelpJuice","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-10-14T19:31:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helpjuice.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2016-10-14T19:31:05Z","owner_id":269519,"author_name":"Helpjuice","author_email":"success@helpjuice.com","author_url":null,"short_description":"Bring your Helpjuice Knowledge Base into your ticketing system!","long_description":"\u003cp\u003eEasily navigate and search your Helpjuice Knowledge Base from within Zendesk tickets. You can also easily use your questions to answer Zendesk tickets.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eJust install the app into your Zendesk account and sign in Helpjuice. The app will be shown in any ticket\u0026#39;s page.\u003c/p\u003e\n","raw_long_description":"Easily navigate and search your Helpjuice Knowledge Base from within Zendesk tickets. You can also easily use your questions to answer Zendesk tickets.\r\n","raw_installation_instructions":"Just install the app into your Zendesk account and sign in Helpjuice. The app will be shown in any ticket's page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://100100.apps.zdusercontent.com/100100/assets/1476473455-aa75883d3f9e02591c39c5fe8ae06318/logo-small.png","large_icon":"https://100100.apps.zdusercontent.com/100100/assets/1476473455-aa75883d3f9e02591c39c5fe8ae06318/logo.png","screenshots":["https://100100.apps.zdusercontent.com/100100/assets/1476473455-aa75883d3f9e02591c39c5fe8ae06318/screenshot-0.png","https://100100.apps.zdusercontent.com/100100/assets/1476473455-aa75883d3f9e02591c39c5fe8ae06318/screenshot-1.png","https://100100.apps.zdusercontent.com/100100/assets/1476473455-aa75883d3f9e02591c39c5fe8ae06318/screenshot-2.png"],"installation_count":32},{"id":101101,"name":"v2 REPL","state":"published","version":"2.0.11","framework_version":"2.0","parameters":[{"id":343767,"app_id":101101,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-10-26T22:26:19Z","updated_at":"2016-10-26T22:26:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":492,"entity_id":101101,"app_id":101101,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:13.000Z","updated_at":"2019-05-15T05:41:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":37,"average":4,"count":{"5":21,"4":6,"1":6,"3":2,"2":2}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-10-26T22:26:18Z","updated_at":"2025-05-16T01:28:21Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[7,2,1,3,4,5,6,10,8,19,17,15,18,16,25,22,23,24],"date_published":"2016-10-26T22:26:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","ticket_editor"],"last_update_time":"2025-05-16T01:28:09Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","author_url":"https://www.zendesk.com","short_description":"An interactive API console for Zendesk Apps framework developers","long_description":"\u003cp\u003eTry out Framework v2 APIs in an interactive console\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUseful for debugging\u003c/li\u003e\n\u003cli\u003eExperiment before you implement\u003c/li\u003e\n\u003cli\u003eTest all app locations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install and start using the app.\u003c/p\u003e\n","raw_long_description":"Try out Framework v2 APIs in an interactive console\n\n* Useful for debugging\n* Experiment before you implement\n* Test all app locations\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Simply click Install and start using the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://101101.apps.zdusercontent.com/101101/assets/1747358826-084bf9994e6f8dd29ce0b6322ffc5fef/support/logo-small.png","large_icon":"https://101101.apps.zdusercontent.com/101101/assets/1747358826-084bf9994e6f8dd29ce0b6322ffc5fef/support/logo.png","screenshots":["https://101101.apps.zdusercontent.com/101101/assets/1747358826-084bf9994e6f8dd29ce0b6322ffc5fef/support/screenshot-0.png","https://101101.apps.zdusercontent.com/101101/assets/1747358826-084bf9994e6f8dd29ce0b6322ffc5fef/support/screenshot-1.png","https://101101.apps.zdusercontent.com/101101/assets/1747358826-084bf9994e6f8dd29ce0b6322ffc5fef/support/screenshot-2.png"],"installation_count":1244},{"id":101558,"name":"Verishow for Zendesk","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":345279,"app_id":101558,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-02T17:48:18Z","updated_at":"2016-11-02T17:48:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":493,"entity_id":101558,"app_id":101558,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:14.000Z","updated_at":"2019-05-15T05:41:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":13,"average":4,"count":{"5":10,"4":1,"2":1,"1":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-02T17:48:18Z","updated_at":"2025-04-04T00:03:01Z","terms_conditions_url":null,"app_organization":{"id":918,"name":"HBR Labs","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2016-11-02T17:48:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.verishow.com/contact-us/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2016-11-02T17:48:18Z","owner_id":269519,"author_name":"HBR Labs","author_email":"developers@hbrlabs.com","author_url":"https://www.verishow.com/","short_description":"Engage online in-person with customers while speaking with them on the phone.","long_description":"\u003cp\u003eVeriShow enables real-time personal assistance that can lead to higher conversion and improved customer service. The integration with Zendesk allows the agent to launch a session straight from Zendesk. Session data is then reported back to Zendesk for future reference. \u003c/p\u003e\n\n\u003cp\u003eVeriShow allows the following flows: \u003c/p\u003e\n\n\u003cp\u003eAgent who speaks with a customer over the phone can start a session and invite a customer to join them to an online meeting. This is where the agent can share documents or co-browse the site together with the customer. Invitations can be sent via link, email and SMS. \u003c/p\u003e\n\n\u003cp\u003eThe other flow allows the agent who speaks with the customer over the phone to read out a unique Assistance ID that is displayed on the company\u0026#39;s website. When the agent enters that ID into the Assistance ID field of VeriShow in Zendesk, it connects the two parties in a session. The agent is then able to share content and co-browse. \u003c/p\u003e\n\n\u003cp\u003eVeriShow\u0026#39;s Secure, Patented Co-browser features \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eContinue to co-browse from current session – continue to co-browse with customer from existing page, without losing previously saved data, added cart items, completed registration steps etc. \u003c/li\u003e\n\u003cli\u003eCo-browse pages that are behind login– no need to log in again if customer is already logged in, and be able to co-browse pages that are behind login. \u003c/li\u003e\n\u003cli\u003eCompatible with cookies – all cookie-based info is maintained and visible on both sides when co-browsing (e.g. adding items to shopping carts, changing language preference). \u003c/li\u003e\n\u003cli\u003eFull (optional) agent/customer control – choose view-only mode or agent control within the co-browsing session (limiting certain actions only is also supported). \u003c/li\u003e\n\u003cli\u003eCursor and scrolling synchronization – The website’s representative and customer mouse cursors are visible and scrolling of pages is synchronized and can be done by both participants in the session. \u003c/li\u003e\n\u003cli\u003eForm completion – actively assist the customer while he or she is completing a form and even help with completion and type in forms (optional, agent view-only mode available). \u003c/li\u003e\n\u003cli\u003eHighlighting – assist the user by clicking on particular areas with the cursor highlighting feature. \u003c/li\u003e\n\u003cli\u003eMasking of sensitive fields while co-browsing – in scenarios such as payment pages, it is possible to mask inputted customer info such as credit card details. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVeriShow\u0026#39;s Main Content Sharing \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent to customer content sharing - share images, PDFs, Office documents in real-time with the customer. \u003c/li\u003e\n\u003cli\u003eCustomer to agent content sharing - share content as above with the agent \u003c/li\u003e\n\u003cli\u003eForm completion - complete forms together with the customer in real-time \u003c/li\u003e\n\u003cli\u003eScreen Sharing - agent to customer desktop, window or application sharing in real-time. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReporting \u003c/p\u003e\n\n\u003cp\u003eAt the end of the session VeriShow reports the chat transcript (if took place) and session events back to Zendesk for future reference. These include for example the app name that was used, content file name that was shared or URL that was visited in the co-browser.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you installed the app, it will appear on the ticket sidebar - right side of the ticket view. To use the app you will need a VeriShow account (contact \u003ca href=\"mailto:sales@verishow.com\"\u003esales@verishow.com\u003c/a\u003e ). \u003c/p\u003e\n\n\u003cp\u003eIf already have a VeriShow account, please complete the following setup process: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogin to Zendesk as the Account Admin \u003c/li\u003e\n\u003cli\u003eGo to Admin -\u0026gt; Channels -\u0026gt; API \u003c/li\u003e\n\u003cli\u003eCheck \u0026#39;Enabled\u0026#39; for Token Access \u003c/li\u003e\n\u003cli\u003eCopy the token and send it to us (\u003ca href=\"mailto:support@verishow.com\"\u003esupport@verishow.com\u003c/a\u003e ) together with the Admin\u0026#39;s Zendesk email, - we will configure your VeriShow account for Zendesk authorization \u003c/li\u003e\n\u003cli\u003eLogin to your VeriShow account \u003c/li\u003e\n\u003cli\u003eGo to Account Admin -\u0026gt; Zendesk Integration \u003c/li\u003e\n\u003cli\u003eFor each agent, enter his/her Zendesk email in Zendesk user ID field.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"VeriShow enables real-time personal assistance that can lead to higher conversion and improved customer service. The integration with Zendesk allows the agent to launch a session straight from Zendesk. Session data is then reported back to Zendesk for future reference. \r\n\r\nVeriShow allows the following flows: \r\n\r\nAgent who speaks with a customer over the phone can start a session and invite a customer to join them to an online meeting. This is where the agent can share documents or co-browse the site together with the customer. Invitations can be sent via link, email and SMS. \r\n\r\nThe other flow allows the agent who speaks with the customer over the phone to read out a unique Assistance ID that is displayed on the company's website. When the agent enters that ID into the Assistance ID field of VeriShow in Zendesk, it connects the two parties in a session. The agent is then able to share content and co-browse. \r\n\r\nVeriShow's Secure, Patented Co-browser features \r\n\r\n* Continue to co-browse from current session – continue to co-browse with customer from existing page, without losing previously saved data, added cart items, completed registration steps etc. \r\n* Co-browse pages that are behind login– no need to log in again if customer is already logged in, and be able to co-browse pages that are behind login. \r\n* Compatible with cookies – all cookie-based info is maintained and visible on both sides when co-browsing (e.g. adding items to shopping carts, changing language preference). \r\n* Full (optional) agent/customer control – choose view-only mode or agent control within the co-browsing session (limiting certain actions only is also supported). \r\n* Cursor and scrolling synchronization – The website’s representative and customer mouse cursors are visible and scrolling of pages is synchronized and can be done by both participants in the session. \r\n* Form completion – actively assist the customer while he or she is completing a form and even help with completion and type in forms (optional, agent view-only mode available). \r\n* Highlighting – assist the user by clicking on particular areas with the cursor highlighting feature. \r\n* Masking of sensitive fields while co-browsing – in scenarios such as payment pages, it is possible to mask inputted customer info such as credit card details. \r\n\r\nVeriShow's Main Content Sharing \r\n\r\n* Agent to customer content sharing - share images, PDFs, Office documents in real-time with the customer. \r\n* Customer to agent content sharing - share content as above with the agent \r\n* Form completion - complete forms together with the customer in real-time \r\n* Screen Sharing - agent to customer desktop, window or application sharing in real-time. \r\n\r\nReporting \r\n\r\nAt the end of the session VeriShow reports the chat transcript (if took place) and session events back to Zendesk for future reference. These include for example the app name that was used, content file name that was shared or URL that was visited in the co-browser.","raw_installation_instructions":"Once you installed the app, it will appear on the ticket sidebar - right side of the ticket view. To use the app you will need a VeriShow account (contact [sales@verishow.com](mailto:sales@verishow.com) \\). \r\n\r\nIf already have a VeriShow account, please complete the following setup process: \r\n\r\n* Login to Zendesk as the Account Admin \r\n* Go to Admin -\u003e Channels -\u003e API \r\n* Check 'Enabled' for Token Access \r\n* Copy the token and send it to us ([support@verishow.com](mailto:support@verishow.com) \\) together with the Admin's Zendesk email, - we will configure your VeriShow account for Zendesk authorization \r\n* Login to your VeriShow account \r\n* Go to Account Admin -\u003e Zendesk Integration \r\n* For each agent, enter his/her Zendesk email in Zendesk user ID field.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://101558.apps.zdusercontent.com/101558/assets/1506482354-497accc53f5fc3a357a9ffeaf0bc2ca2/logo-small.png","large_icon":"https://101558.apps.zdusercontent.com/101558/assets/1506482354-497accc53f5fc3a357a9ffeaf0bc2ca2/logo.png","screenshots":["https://101558.apps.zdusercontent.com/101558/assets/1506482354-497accc53f5fc3a357a9ffeaf0bc2ca2/screenshot-0.png","https://101558.apps.zdusercontent.com/101558/assets/1506482354-497accc53f5fc3a357a9ffeaf0bc2ca2/screenshot-1.png","https://101558.apps.zdusercontent.com/101558/assets/1506482354-497accc53f5fc3a357a9ffeaf0bc2ca2/screenshot-2.png"],"installation_count":3},{"id":102112,"name":"CC Quest","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":347376,"app_id":102112,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-10T18:41:42Z","updated_at":"2016-11-10T18:41:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":494,"entity_id":102112,"app_id":102112,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:15.000Z","updated_at":"2019-05-15T05:41:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":4,"count":{"5":6,"4":1,"2":2,"1":2,"3":1}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-87663201-1","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-10T18:41:42Z","updated_at":"2025-04-04T00:03:01Z","terms_conditions_url":null,"app_organization":{"id":937,"name":"Alex Culligan","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2016-11-10T18:41:42Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2016-11-10T18:41:42Z","owner_id":269519,"author_name":"Alex Culligan","author_email":"support@alexculligan.com","author_url":"http://ccquest.alexculligan.com/","short_description":"Make CCs the Requesters of Zendesk tickets.","long_description":"\u003cp\u003eThis app looks at the ticket information and: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRetrieves ticket information. \u003c/li\u003e\n\u003cli\u003eDisplays the current Ticket Requester. \u003c/li\u003e\n\u003cli\u003eCreates an alphabetical list of all the CCs in the ticket. \u003c/li\u003e\n\u003cli\u003eLet\u0026#39;s you choose one CC to make the new Ticket Requester. \u003c/li\u003e\n\u003cli\u003eGives you the option of adding the old Ticket Requester to the list of CCs. \u003c/li\u003e\n\u003cli\u003eAvailable in English and Spanish.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eNo special instructions needed.  Just install the app and you\u0026#39;re set to go!\u003c/p\u003e\n","raw_long_description":"This app looks at the ticket information and: \r\n\r\n- Retrieves ticket information. \r\n- Displays the current Ticket Requester. \r\n- Creates an alphabetical list of all the CCs in the ticket. \r\n- Let's you choose one CC to make the new Ticket Requester. \r\n- Gives you the option of adding the old Ticket Requester to the list of CCs. \r\n- Available in English and Spanish.","raw_installation_instructions":"No special instructions needed.  Just install the app and you're set to go!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://102112.apps.zdusercontent.com/102112/assets/1482271179-e9b8af58b90adbfe6a1b397cb58d7418/logo-small.png","large_icon":"https://102112.apps.zdusercontent.com/102112/assets/1482271179-e9b8af58b90adbfe6a1b397cb58d7418/logo.png","screenshots":["https://102112.apps.zdusercontent.com/102112/assets/1482271179-e9b8af58b90adbfe6a1b397cb58d7418/screenshot-1.png","https://102112.apps.zdusercontent.com/102112/assets/1482271179-e9b8af58b90adbfe6a1b397cb58d7418/screenshot-2.png"],"installation_count":72},{"id":102131,"name":"Download All Attachments","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":347493,"app_id":102131,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-10T22:33:16Z","updated_at":"2016-11-10T22:33:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1687360,"app_id":102131,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2021-11-19T18:18:49Z","updated_at":"2021-11-19T18:18:49Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2441573,"app_id":102131,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-22T20:26:16Z","updated_at":"2023-03-22T20:26:16Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1687363,"app_id":102131,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2021-11-19T18:18:49Z","updated_at":"2023-03-22T20:26:16Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2441574,"app_id":102131,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-22T20:26:16Z","updated_at":"2023-03-22T20:26:16Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":1687361,"app_id":102131,"name":"zip_files","kind":"hidden","required":false,"position":5,"created_at":"2021-11-19T18:18:49Z","updated_at":"2023-03-22T20:26:16Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":1687362,"app_id":102131,"name":"show_inline","kind":"hidden","required":false,"position":6,"created_at":"2021-11-19T18:18:49Z","updated_at":"2023-03-22T20:26:16Z","default_value":"true","secure":false,"scopes":null,"options":null}],"plans":[{"id":496,"entity_id":102131,"app_id":102131,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:18.000Z","updated_at":"2019-05-15T05:41:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":146,"average":4,"count":{"5":72,"2":20,"3":13,"1":22,"4":19}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-10T22:33:15Z","updated_at":"2025-04-04T00:03:01Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-download-all-attachments-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[7,2,3],"date_published":"2016-11-10T22:33:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2024-02-09T15:34:40Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-download-all-attachments-hc-link","short_description":"Download a ticket's attachments in one click","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-video-image\" alt=\"Watch the Proactive Bulk Tickets app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch1\u003eNeed to be able easily download attachments?\u003c/h1\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eInline attachments\u003c/strong\u003e let’s you easily download all inline attachments.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNormal attachments\u003c/strong\u003e can be downloaded by default.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZIP file download\u003c/strong\u003eEither download as seperate files, or download as a ZIP archive.  \u003c/p\u003e\n\n\u003ch2\u003e★ Credits\u003c/h2\u003e\n\n\u003cp\u003eOriginally built with passion by Charles Wood ❤️  \u003c/p\u003e\n\n\u003cp\u003eNow maintained by Sparkly.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eDownload All Attachments\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eActivate the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen a ticket with attachments\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDownload all attachments\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy :)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-download-all-attachments-hc-link\"\u003eHelp Center\u003c/a\u003e for any questions, or talk to our support team.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-download-all-attachments-banner-image)](https://apps.sparkly.dev/marketplace-app-download-all-attachments-banner-link)  \n[![Watch the Proactive Bulk Tickets app video](https://apps.sparkly.dev/marketplace-app-download-all-attachments-video-image)](https://apps.sparkly.dev/marketplace-app-download-all-attachments-video-link)  \n  \n# Need to be able easily download attachments?  \n  \n## ★ Core Features  \n  \n**Inline attachments** let’s you easily download all inline attachments.  \n  \n**Normal attachments** can be downloaded by default.  \n  \n**ZIP file download**Either download as seperate files, or download as a ZIP archive.  \n  \n## ★ Credits  \nOriginally built with passion by Charles Wood ❤️  \n  \nNow maintained by Sparkly.  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-download-all-attachments-footer-image)](https://apps.sparkly.dev/marketplace-app-download-all-attachments-footer-link)  \n","raw_installation_instructions":"## Download All Attachments  \n  \n1. Install the app  \n2. Activate the app  \n3. Open a ticket with attachments  \n4. Download all attachments  \n5. Enjoy :)  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-download-all-attachments-hc-link) for any questions, or talk to our support team.  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://102131.apps.zdusercontent.com/102131/assets/1707471637-12598b65171000934b9dbaf38db116ac/logo-small.png","large_icon":"https://102131.apps.zdusercontent.com/102131/assets/1707471637-12598b65171000934b9dbaf38db116ac/logo.png","screenshots":["https://102131.apps.zdusercontent.com/102131/assets/1707471637-12598b65171000934b9dbaf38db116ac/screenshot-0.png","https://102131.apps.zdusercontent.com/102131/assets/1707471637-12598b65171000934b9dbaf38db116ac/screenshot-1.png","https://102131.apps.zdusercontent.com/102131/assets/1707471637-12598b65171000934b9dbaf38db116ac/screenshot-2.png"],"installation_count":1134},{"id":102614,"name":"ReviewBot","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-15T19:27:34Z","updated_at":"2026-09-15T19:31:01Z","terms_conditions_url":null,"app_organization":{"id":982,"name":"ReviewBot","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2016-11-15T19:27:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://reviewbot.io/pricing/"},"location_names":[],"last_update_time":"2026-09-15T19:30:59Z","owner_id":269519,"author_name":"ReviewBot","author_email":"support@reviewbot.io","author_url":"https://reviewbot.io/integrations-zendesk/?utm_source=zendesk_marketplace\u0026utm_medium=directory\u0026utm_campaign=zendesk_listing","short_description":"Turn App Store and Google Play reviews into Zendesk tickets.","long_description":"\u003cp\u003eBring app reviews into the support queue your team already uses.\u003c/p\u003e\n\n\u003cp\u003eReviewBot turns new App Store and Google Play reviews into Zendesk tickets, so your team can spot problems, assign an owner, and follow up without checking both stores every day.\u003c/p\u003e\n\n\u003cp\u003eFOCUS ON THE REVIEWS THAT NEED ATTENTION\u003cbr\u003e\nChoose star ratings and a country or language for each Flow. Send low-star reviews to Zendesk, or follow every rating for an app. One Flow connects one store listing to one destination; use separate Flows for your iOS and Android apps.\u003c/p\u003e\n\n\u003cp\u003eKEEP THE CUSTOMER\u0026#39;S WORDS AND CONTEXT TOGETHER\u003cbr\u003e\nTickets include the review text, rating, reviewer display name, locale, available app version and date, plus links for further investigation. Use your Zendesk views, assignments, and internal notes to coordinate the next step.\u003c/p\u003e\n\n\u003cp\u003eCONNECT ONCE. KEEP YOUR TEAM INFORMED.\u003cbr\u003e\nConnect Zendesk through OAuth, choose your app and filters, and turn on the Flow. Public-review monitoring does not require an app-store developer account.\u003c/p\u003e\n\n\u003cp\u003eTRY REVIEWBOT FREE FOR 14 DAYS\u003cbr\u003e\nNo credit card required. Monitoring starts at $6/month per Flow, or $60/year per Flow billed annually. Optional features cost extra. Prices are in USD before applicable tax; a Zendesk account is required.\u003cbr\u003e\nPricing: https://reviewbot.io/pricing/\u003cbr\u003e\nSetup guide: https://reviewbot.io/help/connect-zendesk/\u003c/p\u003e\n\n\u003cp\u003eDATA AND PRIVACY\u003cbr\u003e\nReviewBot processes public review content and source metadata to create the tickets you configure. It uses your Zendesk subdomain, OAuth tokens, and account metadata to authorize the connection, verify access, and deliver tickets. It stores connection credentials, Flow settings, delivery state, and operational logs to run the integration and recover from errors.\u003c/p\u003e\n\n\u003cp\u003eWhere separately enabled, reply workflows also process the relevant ticket and agent-comment data and require authorization for an app you control. Internal notes are not published to app stores.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://reviewbot.io/privacy/\u003cbr\u003e\nSupport: support@reviewbot.io\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eStart your 14-day trial or sign in at https://reviewbot.io/integrations-zendesk/?utm\u003cem\u003esource=zendesk\u003c/em\u003emarketplace\u0026amp;utm\u003cem\u003emedium=directory\u0026amp;utm\u003c/em\u003ecampaign=zendesk_listing\u003c/li\u003e\n\u003cli\u003eIn ReviewBot, choose New Flow, then Review alerts.\u003c/li\u003e\n\u003cli\u003eSelect an existing review source, or choose Add source to find your App Store or Google Play listing. Confirm the app and developer.\u003c/li\u003e\n\u003cli\u003eChoose Zendesk as the destination. Choose Connect an account and enter your Zendesk subdomain. Use a Zendesk administrator account to authorize ReviewBot through OAuth.\u003c/li\u003e\n\u003cli\u003eReturn to ReviewBot, select the connected Zendesk account, and choose the star ratings and country or language to monitor.\u003c/li\u003e\n\u003cli\u003eReview the Flow settings and price, then choose Turn on Flow.\u003c/li\u003e\n\u003cli\u003eCheck Zendesk for the ReviewBot Flow created setup ticket. This verifies setup delivery; new matching reviews create their own tickets as they become available.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor setup help, visit https://reviewbot.io/help/connect-zendesk/ or contact support@reviewbot.io. ReviewBot is configured in its own dashboard; this integration does not add a sidebar app to Zendesk.\u003c/p\u003e\n","raw_long_description":"Bring app reviews into the support queue your team already uses.\n\nReviewBot turns new App Store and Google Play reviews into Zendesk tickets, so your team can spot problems, assign an owner, and follow up without checking both stores every day.\n\nFOCUS ON THE REVIEWS THAT NEED ATTENTION\nChoose star ratings and a country or language for each Flow. Send low-star reviews to Zendesk, or follow every rating for an app. One Flow connects one store listing to one destination; use separate Flows for your iOS and Android apps.\n\nKEEP THE CUSTOMER'S WORDS AND CONTEXT TOGETHER\nTickets include the review text, rating, reviewer display name, locale, available app version and date, plus links for further investigation. Use your Zendesk views, assignments, and internal notes to coordinate the next step.\n\nCONNECT ONCE. KEEP YOUR TEAM INFORMED.\nConnect Zendesk through OAuth, choose your app and filters, and turn on the Flow. Public-review monitoring does not require an app-store developer account.\n\nTRY REVIEWBOT FREE FOR 14 DAYS\nNo credit card required. Monitoring starts at $6/month per Flow, or $60/year per Flow billed annually. Optional features cost extra. Prices are in USD before applicable tax; a Zendesk account is required.\nPricing: https://reviewbot.io/pricing/\nSetup guide: https://reviewbot.io/help/connect-zendesk/\n\nDATA AND PRIVACY\nReviewBot processes public review content and source metadata to create the tickets you configure. It uses your Zendesk subdomain, OAuth tokens, and account metadata to authorize the connection, verify access, and deliver tickets. It stores connection credentials, Flow settings, delivery state, and operational logs to run the integration and recover from errors.\n\nWhere separately enabled, reply workflows also process the relevant ticket and agent-comment data and require authorization for an app you control. Internal notes are not published to app stores.\n\nPrivacy policy: https://reviewbot.io/privacy/\nSupport: support@reviewbot.io","raw_installation_instructions":"1. Start your 14-day trial or sign in at https://reviewbot.io/integrations-zendesk/?utm_source=zendesk_marketplace\u0026utm_medium=directory\u0026utm_campaign=zendesk_listing\n2. In ReviewBot, choose New Flow, then Review alerts.\n3. Select an existing review source, or choose Add source to find your App Store or Google Play listing. Confirm the app and developer.\n4. Choose Zendesk as the destination. Choose Connect an account and enter your Zendesk subdomain. Use a Zendesk administrator account to authorize ReviewBot through OAuth.\n5. Return to ReviewBot, select the connected Zendesk account, and choose the star ratings and country or language to monitor.\n6. Review the Flow settings and price, then choose Turn on Flow.\n7. Check Zendesk for the ReviewBot Flow created setup ticket. This verifies setup delivery; new matching reviews create their own tickets as they become available.\n\nFor setup help, visit https://reviewbot.io/help/connect-zendesk/ or contact support@reviewbot.io. ReviewBot is configured in its own dashboard; this integration does not add a sidebar app to Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://102614.apps.zdusercontent.com/102614/assets/1788946468-bd174dd28e4ca2f0916f8f075642d39b/logo-small.png","large_icon":"https://102614.apps.zdusercontent.com/102614/assets/1788946468-bd174dd28e4ca2f0916f8f075642d39b/logo.png","screenshots":["https://102614.apps.zdusercontent.com/102614/assets/1788946468-bd174dd28e4ca2f0916f8f075642d39b/screenshot-0.png","https://102614.apps.zdusercontent.com/102614/assets/1788946468-bd174dd28e4ca2f0916f8f075642d39b/screenshot-1.png","https://102614.apps.zdusercontent.com/102614/assets/1788946468-bd174dd28e4ca2f0916f8f075642d39b/screenshot-2.png"],"installation_count":0},{"id":102630,"name":"Maestro QA Auto Quality Assurance ","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":69,"average":5,"count":{"5":66,"3":1,"4":2,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":" #9F181B","google_analytics_code":"UA-58919093-6","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-15T22:07:06Z","updated_at":"2026-04-09T16:05:05Z","terms_conditions_url":null,"app_organization":{"id":940,"name":"Rippit","email":"team@rippit.com","website":"https://www.rippit.com/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2016-11-15T22:07:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.maestroqa.com/pricing"},"location_names":[],"last_update_time":"2026-04-09T16:05:00Z","owner_id":269519,"author_name":"MaestroQA","author_email":"team@maestroqa.com","author_url":"https://www.maestroqa.com/zendesk?utm_source=mqa-app\u0026utm_medium=app-lp\u0026utm_campaign=mqa-app","short_description":"Auto AI powered QA (Quality Assurance),QM (Quality Management) \u0026 Agent coaching","long_description":"\u003ch2\u003eOur official Automated QA integration for Zendesk.\u003c/h2\u003e\n\n\u003cp\u003eMaestro QA makes Automated QA / QM  software powered by AI for modern support teams. Our integration with Zendesk lets teams automatically analyze agent tickets for insights leveraging AI classifiers to reflect their business needs, identify areas for agent coaching and report on quality of the agent support through a custom KPI dash with comprehensive conversation insights and analytics.\u003c/p\u003e\n\n\u003cp\u003eEtsy, Mailchimp, Peloton, and more use Maestro QA for Automated QA (quality assurance), QM (quality management) purpose to improve agent performance and enable amazing customer experiences through quality support experience - and get results. \u003c/p\u003e\n\n\u003ch2\u003eOur Automated QA (Quality Assurance) App enables you to:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomate customized agent QA/QM scorecards and metrics\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGrade agent tickets with a side-by-side QA scorecard view\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTurn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIdentify training gaps for agent coaching opportunities through metrics generated by AI\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDrive agent coaching, learning, development, and retention\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove key metrics through Automated QA/QM conversation insights and agent coaching sessions\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent support teams and quality assurance (QA) / quality management (QM) leaders love to leverage Maestro QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eBy making my QA / QM process more efficient, I was identifying more valuable areas for opportunity \u0026amp; able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those QA / QM score increases if I was still spending a day a week pulling reports and managing my team\u0026#39;s daily tasks.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.trustpilot.com/reviews/5a996284d27b0a07e49db11d\"\u003e\u003cstrong\u003eSarah, CX Quality Manager\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eMaestro QA allows for seamless grading and grades sitting side-by-side in addition to allowing the agent to see the scorecard right within the review. Agents feel more empowered to resolve on their own.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003e\u003cstrong\u003eEric Komo, Leadpages, Technical Trainer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWant to know more about how  quality teams use our quality assurance (QA)  / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our \u003ca href=\"https://www.maestroqa.com/case-studies?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zendesk-partnership\"\u003e\u003cstrong\u003ecustomer case studies\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eHave questions for our team?\u003c/h2\u003e\n\n\u003cp\u003eEmail us directly at team@maestroqa.com or visit www.maestroqa.com to chat with us to explore your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions.\u003c/p\u003e\n\n\u003ch3\u003eLearn more\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.maestroqa.com/request-demo?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zendesk-partnership\"\u003e\u003cstrong\u003eRequest a demo\u003c/strong\u003e\u003c/a\u003e of the full MaestroQA experience\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.maestroqa.com/privacy\"\u003e\u003cstrong\u003ePrivacy policy\u003c/strong\u003e\u003c/a\u003e — learn how we handle and protect your data\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo get started on experiencing our full AI powered Automated QA (Quality Assurance) / Quality Management (QM) platform to empower your agents by automatically grading their support interactions via our QA scorecards and providing personalized coaching feedback via agent coaching, contact our team to discuss the best Maestro QA package for your Auto QA / QM needs. You can either chat with us online or email us at team@maestroqa.com.\u003c/p\u003e\n","raw_long_description":"## Our official Automated QA integration for Zendesk.\n\nMaestro QA makes Automated QA / QM  software powered by AI for modern support teams. Our integration with Zendesk lets teams automatically analyze agent tickets for insights leveraging AI classifiers to reflect their business needs, identify areas for agent coaching and report on quality of the agent support through a custom KPI dash with comprehensive conversation insights and analytics.\n\nEtsy, Mailchimp, Peloton, and more use Maestro QA for Automated QA (quality assurance), QM (quality management) purpose to improve agent performance and enable amazing customer experiences through quality support experience - and get results. \n\n## Our Automated QA (Quality Assurance) App enables you to:\n\n- Automate customized agent QA/QM scorecards and metrics\n\n- Grade agent tickets with a side-by-side QA scorecard view\n\n- Turn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights\n\n- Identify training gaps for agent coaching opportunities through metrics generated by AI\n\n- Drive agent coaching, learning, development, and retention\n\n- Improve key metrics through Automated QA/QM conversation insights and agent coaching sessions\n\n**Agent support teams and quality assurance (QA) / quality management (QM) leaders love to leverage Maestro QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences.**\n\n\u003eBy making my QA / QM process more efficient, I was identifying more valuable areas for opportunity \u0026 able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks.\n\n[**Sarah, CX Quality Manager**](https://www.trustpilot.com/reviews/5a996284d27b0a07e49db11d)\n\n\u003eMaestro QA allows for seamless grading and grades sitting side-by-side in addition to allowing the agent to see the scorecard right within the review. Agents feel more empowered to resolve on their own.\n\n **Eric Komo, Leadpages, Technical Trainer**\n\nWant to know more about how  quality teams use our quality assurance (QA)  / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our [**customer case studies**](https://www.maestroqa.com/case-studies?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zendesk-partnership).\n\n## Have questions for our team?\n\nEmail us directly at team@maestroqa.com or visit www.maestroqa.com to chat with us to explore your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions.\n\n### Learn more\n- [**Request a demo**](https://www.maestroqa.com/request-demo?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zendesk-partnership) of the full MaestroQA experience\n- [**Privacy policy**](https://www.maestroqa.com/privacy) — learn how we handle and protect your data","raw_installation_instructions":"To get started on experiencing our full AI powered Automated QA (Quality Assurance) / Quality Management (QM) platform to empower your agents by automatically grading their support interactions via our QA scorecards and providing personalized coaching feedback via agent coaching, contact our team to discuss the best Maestro QA package for your Auto QA / QM needs. You can either chat with us online or email us at team@maestroqa.com.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://102630.apps.zdusercontent.com/102630/assets/1774994168-50c0b99c0e5f226dfe6205cdbf63d17b/support/logo-small.png","large_icon":"https://102630.apps.zdusercontent.com/102630/assets/1774994168-50c0b99c0e5f226dfe6205cdbf63d17b/support/logo.png","screenshots":["https://102630.apps.zdusercontent.com/102630/assets/1774994168-50c0b99c0e5f226dfe6205cdbf63d17b/support/screenshot-0.png","https://102630.apps.zdusercontent.com/102630/assets/1774994168-50c0b99c0e5f226dfe6205cdbf63d17b/support/screenshot-1.png","https://102630.apps.zdusercontent.com/102630/assets/1774994168-50c0b99c0e5f226dfe6205cdbf63d17b/support/screenshot-2.png"],"installation_count":0},{"id":102740,"name":"Fulfil.IO","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":349217,"app_id":102740,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-16T20:05:49Z","updated_at":"2016-11-16T20:05:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":349215,"app_id":102740,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2016-11-16T20:05:49Z","updated_at":"2016-11-16T20:05:49Z","default_value":"Your Fulfil.IO subdomain","secure":false,"scopes":null,"options":null},{"id":593325,"app_id":102740,"name":"secret","kind":"text","required":true,"position":2,"created_at":"2018-10-03T23:53:21Z","updated_at":"2018-10-03T23:53:21Z","default_value":"Your Secret Key","secure":true,"scopes":null,"options":null}],"plans":[{"id":497,"entity_id":102740,"app_id":102740,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:19.000Z","updated_at":"2019-05-15T05:41:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-16T20:05:48Z","updated_at":"2025-04-04T00:03:02Z","terms_conditions_url":null,"app_organization":{"id":920,"name":"Fulfil.IO Inc.","email":"help@fulfil.io","website":"www.fulfil.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-11-16T20:05:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fulfil.io/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-10-03T23:53:20Z","owner_id":269519,"author_name":"Fulfil.IO Inc.","author_email":"hello@fulfil.io","author_url":"https://www.fulfil.io","short_description":"Fulfil.IO for Zendesk provides realtime insights from your cloud ERP in Zendesk","long_description":"\u003cp\u003eWith Fulfil.IO for Zendesk, you can view realtime insights from your ERP within every ticket and contact. \u003c/p\u003e\n\n\u003cp\u003eCustomer information including the net relationship value gives your team insights on the length of your relationship with the customer and how they should deal with the ticket. \u003c/p\u003e\n\n\u003cp\u003eThe widget also displays realtime updates on recent orders and shipments to the customer. You can also jump straight to the order or the shipment from Zendesk. Commonly needed information like the tracking number of a shipment are readily displayed on the ticket itself.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation requires you to know your subdomain and an API key that provides access to sales and shipment data. Your subdomain is the first part of the URL you use to access your fulfil account. For example, if the url is \u0026quot;apple.fulfil.io\u0026quot;, then the subdomain is \u0026quot;apple\u0026quot;. \u003c/p\u003e\n\n\u003cp\u003eFor instructions on how to fetch an API key please read \u003ca href=\"https://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens\"\u003ehttps://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"With Fulfil.IO for Zendesk, you can view realtime insights from your ERP within every ticket and contact. \r\n\r\nCustomer information including the net relationship value gives your team insights on the length of your relationship with the customer and how they should deal with the ticket. \r\n\r\nThe widget also displays realtime updates on recent orders and shipments to the customer. You can also jump straight to the order or the shipment from Zendesk. Commonly needed information like the tracking number of a shipment are readily displayed on the ticket itself.","raw_installation_instructions":"Installation requires you to know your subdomain and an API key that provides access to sales and shipment data. Your subdomain is the first part of the URL you use to access your fulfil account. For example, if the url is \"apple.fulfil.io\", then the subdomain is \"apple\". \r\n\r\nFor instructions on how to fetch an API key please read [https://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens](https://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://102740.apps.zdusercontent.com/102740/assets/1537551275-9afce284c38859af72a909dcf85eec90/logo-small.png","large_icon":"https://102740.apps.zdusercontent.com/102740/assets/1537551275-9afce284c38859af72a909dcf85eec90/logo.png","screenshots":["https://102740.apps.zdusercontent.com/102740/assets/1537551275-9afce284c38859af72a909dcf85eec90/screenshot-0.png","https://102740.apps.zdusercontent.com/102740/assets/1537551275-9afce284c38859af72a909dcf85eec90/screenshot-1.png","https://102740.apps.zdusercontent.com/102740/assets/1537551275-9afce284c38859af72a909dcf85eec90/screenshot-2.png"],"installation_count":9},{"id":103533,"name":"UserVoice","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":351936,"app_id":103533,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-23T19:08:43Z","updated_at":"2016-11-23T19:08:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":351934,"app_id":103533,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2016-11-23T19:08:42Z","updated_at":"2016-11-23T19:08:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":351935,"app_id":103533,"name":"domain","kind":"hidden","required":false,"position":2,"created_at":"2016-11-23T19:08:43Z","updated_at":"2016-11-23T19:08:43Z","default_value":"uservoice.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":499,"entity_id":103533,"app_id":103533,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:21.000Z","updated_at":"2019-05-15T05:41:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":18,"average":4,"count":{"5":7,"1":3,"3":1,"2":2,"4":5}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-23T19:08:42Z","updated_at":"2026-03-04T16:00:40Z","terms_conditions_url":null,"app_organization":{"id":923,"name":"UserVoice","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2016-11-23T19:08:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.uservoice.com/talk-to-sales"},"location_names":["ticket_sidebar"],"last_update_time":"2016-11-23T19:08:42Z","owner_id":269519,"author_name":"UserVoice","author_email":"support@uservoice.com","author_url":"https://www.uservoice.com","short_description":"Capture feature requests to help your product team make data-driven decisions","long_description":"\u003cp\u003eUserVoice helps you listen to your most important stakeholder – the customer – and turn their feedback into \u003cem\u003eactionable\u003c/em\u003e data to drive product development. \u003c/p\u003e\n\n\u003cp\u003eThe UserVoice app for Zendesk will enable your support teams to send product requests to UserVoice, so that your product leaders can see which ideas have the most requests and understand each customer’s needs. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCapture product requests\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhile working on a Zendesk ticket, support teams can efficiently collect product requests on behalf of your users, linking them to ideas in UserVoice. \u003c/li\u003e\n\u003cli\u003eA description of the customer’s request is saved privately, along with your own words. Only you and your co-workers can see this request. \u003c/li\u003e\n\u003cli\u003eRequests are automatically linked to the Zendesk ticket and requester. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eStay up-to-date\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOptionally, you can subscribe a customer to a UserVoice idea. If subscribed, the product team can update the customer as the idea moves through different development stages - from discovery to planning to development and even launch. \u003c/li\u003e\n\u003cli\u003eSupport teams can also stay up-to-date on product requests. Anytime you come back to the ticket in Zendesk, you will see the live status of that idea in UserVoice along with how many other customers have asked for it. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRegardless of where your feedback comes from, UserVoice aggregates it in a centralized location so the product team can quickly find trends to drive roadmap decisions.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is quick and does not require access to UserVoice. To use the app, your support personnel must have a login to UserVoice with a license of: contributor, support, or admin/full access. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to install\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eInstalling the UserVoice app only takes a couple steps: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the UserVoice app in Zendesk. \u003c/li\u003e\n\u003cli\u003eEnter the subdomain of your UserVoice site. The subdomain is the part that comes before “.uservoice.com” when you access your UserVoice admin console. For example http://\u003cstrong\u003esubdomain\u003c/strong\u003e.uservoice.com/admin . Note - if you have more than one subdomain, you can install this app multiple times, once for each subdomain. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e*\u003cem\u003eYou’re done! *\u003c/em\u003e \u003c/p\u003e\n\n\u003cp\u003eOpen a ticket in Zendesk and click the Apps button at the top right to reveal your installed apps. You can now sign in to the UserVoice app using your UserVoice login.\u003c/p\u003e\n","raw_long_description":"UserVoice helps you listen to your most important stakeholder – the customer – and turn their feedback into *actionable* data to drive product development. \r\n\r\nThe UserVoice app for Zendesk will enable your support teams to send product requests to UserVoice, so that your product leaders can see which ideas have the most requests and understand each customer’s needs. \r\n\r\n**Capture product requests** \r\n\r\n- While working on a Zendesk ticket, support teams can efficiently collect product requests on behalf of your users, linking them to ideas in UserVoice. \r\n- A description of the customer’s request is saved privately, along with your own words. Only you and your co-workers can see this request. \r\n- Requests are automatically linked to the Zendesk ticket and requester. \r\n\r\n**Stay up-to-date** \r\n\r\n- Optionally, you can subscribe a customer to a UserVoice idea. If subscribed, the product team can update the customer as the idea moves through different development stages - from discovery to planning to development and even launch. \r\n- Support teams can also stay up-to-date on product requests. Anytime you come back to the ticket in Zendesk, you will see the live status of that idea in UserVoice along with how many other customers have asked for it. \r\n\r\nRegardless of where your feedback comes from, UserVoice aggregates it in a centralized location so the product team can quickly find trends to drive roadmap decisions.","raw_installation_instructions":"Installation is quick and does not require access to UserVoice. To use the app, your support personnel must have a login to UserVoice with a license of: contributor, support, or admin/full access. \r\n\r\n**How to install** \r\n\r\nInstalling the UserVoice app only takes a couple steps: \r\n\r\n1. Install the UserVoice app in Zendesk. \r\n2. Enter the subdomain of your UserVoice site. The subdomain is the part that comes before “.uservoice.com” when you access your UserVoice admin console. For example http://**subdomain**.uservoice.com/admin . Note - if you have more than one subdomain, you can install this app multiple times, once for each subdomain. \r\n\r\n**You’re done! ** \r\n\r\nOpen a ticket in Zendesk and click the Apps button at the top right to reveal your installed apps. You can now sign in to the UserVoice app using your UserVoice login.\r\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://103533.apps.zdusercontent.com/103533/assets/1495573423-f49a69edc8e1914d18d2b5cfe0f2ffb7/logo-small.png","large_icon":"https://103533.apps.zdusercontent.com/103533/assets/1495573423-f49a69edc8e1914d18d2b5cfe0f2ffb7/logo.png","screenshots":["https://103533.apps.zdusercontent.com/103533/assets/1495573423-f49a69edc8e1914d18d2b5cfe0f2ffb7/screenshot-0.png","https://103533.apps.zdusercontent.com/103533/assets/1495573423-f49a69edc8e1914d18d2b5cfe0f2ffb7/screenshot-1.png","https://103533.apps.zdusercontent.com/103533/assets/1495573423-f49a69edc8e1914d18d2b5cfe0f2ffb7/screenshot-2.png"],"installation_count":51},{"id":103538,"name":"Wistia","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":351952,"app_id":103538,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-23T19:50:49Z","updated_at":"2016-11-23T19:50:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":351951,"app_id":103538,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2016-11-23T19:50:49Z","updated_at":"2016-11-23T19:50:49Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":360274,"app_id":103538,"name":"allowUpload","kind":"checkbox","required":false,"position":2,"created_at":"2016-12-20T22:14:09Z","updated_at":"2016-12-20T22:14:09Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":354985,"app_id":103538,"name":"defaultUploadProjectId","kind":"text","required":false,"position":3,"created_at":"2016-12-02T19:36:41Z","updated_at":"2016-12-20T22:14:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":370553,"app_id":103538,"name":"projectsToShow","kind":"text","required":false,"position":4,"created_at":"2017-01-27T00:00:10Z","updated_at":"2017-01-27T00:00:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":500,"entity_id":103538,"app_id":103538,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:22.000Z","updated_at":"2019-05-15T05:41:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":4,"count":{"5":5,"1":2,"2":2,"4":3,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#54bbff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-23T19:50:48Z","updated_at":"2025-04-04T00:03:02Z","terms_conditions_url":null,"app_organization":{"id":924,"name":"Wistia","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[10],"date_published":"2016-11-23T19:50:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://wistia.com/pricing"},"location_names":["ticket_editor"],"last_update_time":"2016-11-23T19:50:48Z","owner_id":269519,"author_name":"Wistia","author_email":"support@wistia.com","author_url":"https://wistia.com","short_description":"Add video to your Zendesk tickets","long_description":"\u003ch2\u003eWistia: Your friendly neighborhood video platform 🏡.\u003c/h2\u003e\n\n\u003cp\u003eThe Wistia app for Zendesk makes it easy add videos from your Wistia account right into Zendesk tickets. Build stronger, more \u003cem\u003ehuman\u003c/em\u003e relationships with your customers, and understand the impact of video on your support. \u003c/p\u003e\n\n\u003ch3\u003eWith the Wistia Zendesk app, you can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate your Wistia library and find the right video to share. \u003c/li\u003e\n\u003cli\u003eAdd a video thumbnail link to a Zendesk ticket. \u003c/li\u003e\n\u003cli\u003eTrack the viewer\u0026#39;s email address in your Wistia stats, and \u003ca href=\"https://wistia.com/doc/heatmaps\"\u003elearn how each person interacts with your content\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eTag Zendesk tickets automatically when a video is shared, to see how video impacts your team\u0026#39;s productivity and your customers\u0026#39; happiness. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBonus:\u003c/strong\u003e Learn how to make great videos for customer support with this helpful DIY guide in the \u003ca href=\"https://wistia.com/library\"\u003eWistia Library\u003c/a\u003e: \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://wistia.com/library/making-better-help-videos\"\u003e\u003cimg src=\"https://embedwistia-a.akamaihd.net/deliveries/389df6a6528da78585946629aa3c6f2becc2bcfb.jpg?image_crop_resized=640x360\u0026image_play_button=true\u0026image_play_button_color=95b50ae0\" alt=\"Wistia Video: Making Better Help Videos\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eReady to add video to your Zendesk tickets? Awesome! Here\u0026#39;s how to set up the Wistia Zendesk integration:\u003c/strong\u003e \u003c/p\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eFirst things first, \u003ca href=\"https://wistia.com/account/signup\"\u003eget yourself a free Wistia account\u003c/a\u003e. Or, high five yourself for having one already 👏. \u003c/li\u003e\n\u003cli\u003eGo to \u003ca href=\"https://my.wistia.com/account/api\"\u003eyour Wistia account settings\u003c/a\u003e and create an access token with all permissions. Give it a descriptive name for future reference, like \u0026quot;Zendesk integration token.\u0026quot; \u003c/li\u003e\n\u003cli\u003eCopy that token into the Wistia app\u0026#39;s installation settings in Zendesk, where it will be stored securely. \u003c/li\u003e\n\u003cli\u003eIf you want your team to be able to upload \u003cem\u003enew\u003c/em\u003e videos, enable the \u0026quot;Allow upload\u0026quot; option. \u003c/li\u003e\n\u003cli\u003eIf uploading is enabled, you\u0026#39;ll need to pick a default project to upload videos into. Head to \u003ca href=\"https://my.wistia.com/\"\u003eyour Wistia account\u003c/a\u003e and find the project you want to use, then copy its ID (the part of the URL after \u003ccode\u003e/projects/\u003c/code\u003e) and paste it into the \u0026quot;Default Wistia project ID for uploads\u0026quot; setting. \u003c/li\u003e\n\u003cli\u003eIf you want to limit which projects from your Wistia account appear in the Wistia Zendesk app, fill out the optional \u0026quot;Projects to show\u0026quot; field. \u003c/li\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button to finish setting up the integration. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! After following those steps, you can access the Wistia app from its button in the Zendesk ticket editor toolbar:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://embed-ssl.wistia.com/deliveries/163f0820c42868d7a2395268dee5a5ee064aadc6.jpg?image_resize=300\" alt=\"Wistia Zendesk app\"\u003e \u003c/p\u003e\n\n\u003cp\u003eTo learn more about using Wistia in Zendesk, see \u003ca href=\"https://wistia.com/doc/zendesk\"\u003ethe Wistia for Zendesk help page\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eQuestions? Problems? Feedback? \u003ca href=\"mailto:support@wistia.com\"\u003esupport@wistia.com\u003c/a\u003e is here for you.\u003c/p\u003e\n","raw_long_description":"## Wistia: Your friendly neighborhood video platform 🏡. \r\n\r\nThe Wistia app for Zendesk makes it easy add videos from your Wistia account right into Zendesk tickets. Build stronger, more _human_ relationships with your customers, and understand the impact of video on your support. \r\n\r\n### With the Wistia Zendesk app, you can: \r\n\r\n* Navigate your Wistia library and find the right video to share. \r\n* Add a video thumbnail link to a Zendesk ticket. \r\n* Track the viewer's email address in your Wistia stats, and [learn how each person interacts with your content](https://wistia.com/doc/heatmaps). \r\n* Tag Zendesk tickets automatically when a video is shared, to see how video impacts your team's productivity and your customers' happiness. \r\n\r\n\r\n**Bonus:** Learn how to make great videos for customer support with this helpful DIY guide in the [Wistia Library](https://wistia.com/library): \r\n\r\n[![Wistia Video: Making Better Help Videos](https://embedwistia-a.akamaihd.net/deliveries/389df6a6528da78585946629aa3c6f2becc2bcfb.jpg?image_crop_resized=640x360\u0026image_play_button=true\u0026image_play_button_color=95b50ae0)](https://wistia.com/library/making-better-help-videos)","raw_installation_instructions":"**Ready to add video to your Zendesk tickets? Awesome! Here's how to set up the Wistia Zendesk integration:** \r\n\r\n## Getting Started \r\n\r\n1. First things first, [get yourself a free Wistia account](https://wistia.com/account/signup). Or, high five yourself for having one already 👏. \r\n2. Go to [your Wistia account settings](https://my.wistia.com/account/api) and create an access token with all permissions. Give it a descriptive name for future reference, like \"Zendesk integration token.\" \r\n3. Copy that token into the Wistia app's installation settings in Zendesk, where it will be stored securely. \r\n4. If you want your team to be able to upload _new_ videos, enable the \"Allow upload\" option. \r\n5. If uploading is enabled, you'll need to pick a default project to upload videos into. Head to [your Wistia account](https://my.wistia.com/) and find the project you want to use, then copy its ID (the part of the URL after `/projects/`) and paste it into the \"Default Wistia project ID for uploads\" setting. \r\n6. If you want to limit which projects from your Wistia account appear in the Wistia Zendesk app, fill out the optional \"Projects to show\" field. \r\n7. Click the \"Install\" button to finish setting up the integration. \r\n\r\nThat's it! After following those steps, you can access the Wistia app from its button in the Zendesk ticket editor toolbar:\r\n\r\n![Wistia Zendesk app](https://embed-ssl.wistia.com/deliveries/163f0820c42868d7a2395268dee5a5ee064aadc6.jpg?image_resize=300) \r\n\r\nTo learn more about using Wistia in Zendesk, see [the Wistia for Zendesk help page](https://wistia.com/doc/zendesk). \r\n\r\nQuestions? Problems? Feedback? [support@wistia.com](mailto:support@wistia.com) is here for you.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://103538.apps.zdusercontent.com/103538/assets/1487889790-3e3baadde02d4325ef9526c38694d50b/logo-small.png","large_icon":"https://103538.apps.zdusercontent.com/103538/assets/1487889790-3e3baadde02d4325ef9526c38694d50b/logo.png","screenshots":["https://103538.apps.zdusercontent.com/103538/assets/1487889790-3e3baadde02d4325ef9526c38694d50b/screenshot-0.png","https://103538.apps.zdusercontent.com/103538/assets/1487889790-3e3baadde02d4325ef9526c38694d50b/screenshot-1.png","https://103538.apps.zdusercontent.com/103538/assets/1487889790-3e3baadde02d4325ef9526c38694d50b/screenshot-2.png"],"installation_count":82},{"id":103896,"name":"Sharpen Q","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":353339,"app_id":103896,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-11-28T22:30:44Z","updated_at":"2016-11-28T22:30:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":503,"entity_id":103896,"app_id":103896,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:26.000Z","updated_at":"2019-05-15T05:41:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-11-28T22:30:43Z","updated_at":"2025-04-04T00:03:02Z","terms_conditions_url":null,"app_organization":{"id":926,"name":"Sharpen","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[1,3,7],"date_published":"2016-11-28T22:30:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sharpencx.com/pricing/"},"location_names":["top_bar","ticket_sidebar","background"],"last_update_time":"2018-04-06T19:30:46Z","owner_id":269519,"author_name":"Sharpen","author_email":"support@sharpencx.com","author_url":"https://sharpencx.com","short_description":"Sharpen's Zendesk integration is designed to increase agent efficiency","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk. \u003c/li\u003e\n\u003cli\u003eView inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls). \u003c/li\u003e\n\u003cli\u003eEliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI. \u003c/li\u003e\n\u003cli\u003eAgents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function. \u003c/li\u003e\n\u003cli\u003eSwitch ticket association in real time to change which case the call log is written to \u003c/li\u003e\n\u003cli\u003eMake and receive calls from browser. \u003c/li\u003e\n\u003cli\u003eLinks to call recordings logged in case notes \u003c/li\u003e\n\u003cli\u003eSeveral advanced call features are accessible (mute, call transfers, etc.). \u003c/li\u003e\n\u003cli\u003eClaim tickets within the CTI. \u003c/li\u003e\n\u003cli\u003eAutomatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFind out more about Sharpen Q \u003ca href=\"https://sharpencx.com/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign into the app using your Sharpen email and password.  That\u0026#39;s it!  No configuration necessary.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\r\n\r\nSharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications. \r\n\r\n* Sharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk. \r\n* View inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls). \r\n* Eliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI. \r\n* Agents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function. \r\n* Switch ticket association in real time to change which case the call log is written to \r\n* Make and receive calls from browser. \r\n* Links to call recordings logged in case notes \r\n* Several advanced call features are accessible (mute, call transfers, etc.). \r\n* Claim tickets within the CTI. \r\n* Automatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc.\r\n\r\nFind out more about Sharpen Q [here](https://sharpencx.com/).","raw_installation_instructions":"Sign into the app using your Sharpen email and password.  That's it!  No configuration necessary.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://103896.apps.zdusercontent.com/103896/assets/1520884399-2583559d5181f6fe686e59de1c67227e/logo-small.png","large_icon":"https://103896.apps.zdusercontent.com/103896/assets/1520884399-2583559d5181f6fe686e59de1c67227e/logo.png","screenshots":["https://103896.apps.zdusercontent.com/103896/assets/1520884399-2583559d5181f6fe686e59de1c67227e/screenshot-0.png","https://103896.apps.zdusercontent.com/103896/assets/1520884399-2583559d5181f6fe686e59de1c67227e/screenshot-1.png","https://103896.apps.zdusercontent.com/103896/assets/1520884399-2583559d5181f6fe686e59de1c67227e/screenshot-2.png"],"installation_count":4},{"id":104332,"name":"Moesif","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":355036,"app_id":104332,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-12-02T22:08:40Z","updated_at":"2016-12-02T22:08:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":355035,"app_id":104332,"name":"token","kind":"text","required":true,"position":1,"created_at":"2016-12-02T22:08:40Z","updated_at":"2017-01-27T21:28:36Z","default_value":"Plugin 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Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-12-02T22:08:39Z","updated_at":"2025-04-04T00:03:03Z","terms_conditions_url":null,"app_organization":{"id":927,"name":"Moesif Inc","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2016-12-02T22:08:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.moesif.com/price"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2021-05-18T21:17:59Z","owner_id":269519,"author_name":"Moesif Inc.","author_email":"xing@moesif.com","author_url":"https://www.moesif.com","short_description":"Resolve customer issues faster with Moesif API Analytics","long_description":"\u003cp\u003eWith the Moesif Zendesk plugin, get context on the user and their API activity right in Zendesk tickets\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eLogin to Moesif.com\u003c/li\u003e\n\u003cli\u003eGo to Settings -\u0026gt; Extensions Setup and copy your partner integration token\u003c/li\u003e\n\u003cli\u003ePaste integration token into Zendesk plugin field\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"With the Moesif Zendesk plugin, get context on the user and their API activity right in Zendesk tickets","raw_installation_instructions":" - Login to Moesif.com\n - Go to Settings -\u003e Extensions Setup and copy your partner integration token\n - Paste integration token into Zendesk plugin field\n - Click Install","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://104332.apps.zdusercontent.com/104332/assets/1621274489-56c2412199426756853a3368f59e55f1/logo-small.png","large_icon":"https://104332.apps.zdusercontent.com/104332/assets/1621274489-56c2412199426756853a3368f59e55f1/logo.png","screenshots":["https://104332.apps.zdusercontent.com/104332/assets/1621274489-56c2412199426756853a3368f59e55f1/screenshot-0.png","https://104332.apps.zdusercontent.com/104332/assets/1621274489-56c2412199426756853a3368f59e55f1/screenshot-1.png","https://104332.apps.zdusercontent.com/104332/assets/1621274489-56c2412199426756853a3368f59e55f1/screenshot-2.png"],"installation_count":1},{"id":105153,"name":"Slack Integration By IntegrateCloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":358048,"app_id":105153,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-12-13T23:54:01Z","updated_at":"2016-12-13T23:54:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":505,"entity_id":105153,"app_id":105153,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:28.000Z","updated_at":"2019-05-15T05:41:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":4,"count":{"3":1,"5":12,"1":3,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2016-12-13T23:54:01Z","updated_at":"2025-04-04T00:03:03Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2016-12-13T23:54:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-10-20T17:18:40Z","owner_id":269519,"author_name":"Chirag Shah","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Automate Sharing of data between Zendesk and Slack using IntegrateCloud","long_description":"\u003cp\u003eThe Slack integration for Zendesk app by IntegrateCloud was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.\u003c/p\u003e\n\n\u003cp\u003eThis app will allow agents working on support tickets to collaborate with their Slack team by sending them messages on different Slack channels as and when required.\u003c/p\u003e\n\n\u003cp\u003eThe Slack team also can send messages to Zendesk as internal notes without leaving their Slack chat.\u003c/p\u003e\n\n\u003cp\u003eIn the app, we have 2 options.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend Message to Slack\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSettings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703221881/image.png\" alt=\"Slack\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend message to slack\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e*When clicked on the Message Slack button it loads the send slack message page here we can select the channel name from the drop-down and type a message and click on the send slack message button.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703652526/image.png\" alt=\"Slack\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703851172/image.png\" alt=\"Slack\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSettings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBy using the settings button you can select the default slack channel for sending messages.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608704414476/image.png\" alt=\"Slack\"\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSend custom messages along with last internal note \u0026amp; public reply to your Slack team members as and when required through the App. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReply to Zendesk tickets without leaving Slack. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTwo way notification from Zendesk to Slack and Vice Versa. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e2 minute Setup installation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk Slack integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-slack-connector\"\u003ehttps://support.integratecloud.com/zendesk-slack-connector\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Slack App. \u003c/li\u003e\n\u003cli\u003eClick on the Add to Slack button in the app which will take you to setup page for authentication. \u003c/li\u003e\n\u003cli\u003eProvide permissions to allow IntegrateCloud and click Allow button. \u003c/li\u003e\n\u003cli\u003eEnter your Zendesk Credentials and you will see the message app is setup successfully. \u003c/li\u003e\n\u003cli\u003eTake an existing Zendesk ticket and you will see the app to send messages to your Slack. The Pro version is coming soon with no limit on the number of messages sent.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Slack integration for Zendesk app by IntegrateCloud was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.\n\nThis app will allow agents working on support tickets to collaborate with their Slack team by sending them messages on different Slack channels as and when required.\n\n The Slack team also can send messages to Zendesk as internal notes without leaving their Slack chat.\n\n In the app, we have 2 options.\n\n **Send Message to Slack**\n\n **Settings** \n\n ![Slack](https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703221881/image.png)\n\n **Send message to slack**\n\n*When clicked on the Message Slack button it loads the send slack message page here we can select the channel name from the drop-down and type a message and click on the send slack message button.\n\n ![Slack](https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703652526/image.png) \n\n\n\n ![Slack](https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608703851172/image.png) \n\n **Settings**\n\n* By using the settings button you can select the default slack channel for sending messages.\n\n ![Slack](https://files.helpdocs.io/4eyz2q3b1t/articles/agf621ezw4/1608704414476/image.png) \n\n\n\n 1. Send custom messages along with last internal note \u0026 public reply to your Slack team members as and when required through the App. \n\n 2. Reply to Zendesk tickets without leaving Slack. \n\n 3. Two way notification from Zendesk to Slack and Vice Versa. \n\n 4. 2 minute Setup installation.\n\n**Note:** The Zendesk Slack integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-slack-connector\u003e.","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Slack App. \n 3. Click on the Add to Slack button in the app which will take you to setup page for authentication. \n 4. Provide permissions to allow IntegrateCloud and click Allow button. \n 5. Enter your Zendesk Credentials and you will see the message app is setup successfully. \n 6. Take an existing Zendesk ticket and you will see the app to send messages to your Slack. 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Add the condition \u003ccode\u003eTicket: Comment is... | Public\u003c/code\u003e (\u003ca href=\"https://aculligan.github.io/CDN/Secret_Service/img/screenshot-3.png\"\u003eSee image\u003c/a\u003e). \u003c/li\u003e\n\u003cli\u003eMake sure to edit the ticket after it has been created.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"* Quick way to create a new ticket with an Internal Note. \r\n* [Markdown](https://support.zendesk.com/hc/en-us/articles/203691016) is accepted in the Ticket Description. \r\n* Available in English and Spanish.","raw_installation_instructions":"* To create a ticket, you will need: \r\n  1. Requester's email address. \r\n  2. Ticket Subject. \r\n  3. Ticket Description to submit as Internal Note. \r\n* Edit ALL Triggers in your account that send notifications when the ticket is created. 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You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:41:32.000Z","updated_at":"2019-05-15T05:41:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1389,"entity_id":105456,"app_id":105456,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"Plan99","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_19Lkp9AUexsE3oPK","cost_id":390,"cost_type":"CostStripe","active":false,"created_at":"2020-02-14T21:46:54.000Z","updated_at":"2023-11-30T02:59:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1483,"entity_id":105456,"app_id":105456,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"Plan99","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_19Lkp9AUexsE3oPK","cost_id":454,"cost_type":"CostStripe","active":true,"created_at":"2020-04-14T18:14:30.000Z","updated_at":"2020-04-14T18:14:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":19,"average":4,"count":{"1":5,"5":13,"4":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2016-12-16T22:37:17Z","updated_at":"2025-04-04T00:03:04Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":"acct_19Lkp9AUexsE3oPK","state":null},"locations":[3],"date_published":"2016-12-16T22:37:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2022-11-16T17:05:21Z","owner_id":269519,"author_name":"Integratecloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Asana Integration By IntegrateCloud. Quickly integrate Zendesk and Asana","long_description":"\u003cp\u003eAsana Integration By IntegrateCloud App allows the users to create Asana tasks right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Asana task. In addition, it allows Agents to notify Asana team by sending comments inside Zendesk Support. \u003c/p\u003e\n\n\u003cp\u003eYou can check the working demo of the App \u003ca href=\"https://integratecloud.com/zendesk-Asana/\" title=\"Zendesk Asana APP\"\u003ehere\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813757741/12-b-7-w-qg-8-e-cddb-yr-mk.gif\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe App has 4 tabs,\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate task\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink task\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify\u003c/strong\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate task:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the Create task tab it loads the Asana project, Asana task type and based on the selection it will load all the Asana fields like reporter, assignee custom fields The User can make the selection and click on Create task which would create task in Asana and then display the corresponding Asana Id in the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/1jy40w6r0z/1607944875435/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092720720/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink task:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple Asana tasks.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092757777/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows the user to send notifications to the Asana team which would show up as comments in Asana.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/kthtzffuit/1608177049671/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk Asana integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-asana-connector\"\u003ehttps://support.integratecloud.com/zendesk-asana-connector\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into your Zendesk account and navigate to \u003cstrong\u003e\u0026#39;Admin\u0026#39;\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003e\u0026#39;Marketplace\u0026#39;\u003c/strong\u003e under \u003cstrong\u003e\u0026#39;Apps\u0026#39;\u003c/strong\u003e , and look for \u003cstrong\u003e\u0026#39;IntegrateCloud Zendesk Asana Integration App\u0026#39;\u003c/strong\u003e then click \u003cstrong\u003e\u0026#39;Install\u0026#39;\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to any existing ticket. \u003c/li\u003e\n\u003cli\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on Begin Configuration button. \u003c/li\u003e\n\u003cli\u003eA screen will be displayed where you need to enter your Zendesk Credentials using API Token. For help please click on the following link: [https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-] \u003c/li\u003e\n\u003cli\u003eOnce you entered the credentials click on the submit button. \u003c/li\u003e\n\u003cli\u003eOnce Zendesk credentials are authenticated you will be presented with Asana page where you will enter the Asana credentials and sub domain. \u003c/li\u003e\n\u003cli\u003eClick on submit button (Once credentials are verified) then a message is displayed as \u003cstrong\u003e\u0026#39;Setup is successful\u0026#39;\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eClick on the close button and now you can start creating Asana tasks.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Asana Integration By IntegrateCloud App allows the users to create Asana tasks right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Asana task. In addition, it allows Agents to notify Asana team by sending comments inside Zendesk Support. \n\nYou can check the working demo of the App [here](https://integratecloud.com/zendesk-Asana/ 'Zendesk Asana APP') \n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813757741/12-b-7-w-qg-8-e-cddb-yr-mk.gif)\n\n **Features** \n\n The App has 4 tabs,\n\n **Create task** \n\n **Link task** \n\n **Notify**. \n\n **Create task:** \n\n When clicked on the Create task tab it loads the Asana project, Asana task type and based on the selection it will load all the Asana fields like reporter, assignee custom fields The User can make the selection and click on Create task which would create task in Asana and then display the corresponding Asana Id in the App. \n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/1jy40w6r0z/1607944875435/image.png)\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092720720/image.png)\n\n **Link task:** \n\n This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple Asana tasks.\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092757777/image.png)\n\n **Notify:** \n\n This tab allows the user to send notifications to the Asana team which would show up as comments in Asana.\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/kthtzffuit/1608177049671/image.png)\n\n**Note:** The Zendesk Asana integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-asana-connector\u003e.","raw_installation_instructions":" \n 1. Log into your Zendesk account and navigate to **'Admin'**. \n 2. Locate the **'Marketplace'** under **'Apps'** , and look for **'IntegrateCloud Zendesk Asana Integration App'** then click **'Install'**.  \n 3. Navigate to any existing ticket. \n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \n 5. Once the app is installed, click on Begin Configuration button. \n 6. A screen will be displayed where you need to enter your Zendesk Credentials using API Token. For help please click on the following link: [https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-] \n 7. Once you entered the credentials click on the submit button. \n 8. Once Zendesk credentials are authenticated you will be presented with Asana page where you will enter the Asana credentials and sub domain. \n 9. Click on submit button (Once credentials are verified) then a message is displayed as **'Setup is successful'**. \n 10. Click on the close button and now you can start creating Asana tasks.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://105456.apps.zdusercontent.com/105456/assets/1668585130-2435b1c1a1110d61223947e4bef4640d/logo-small.png","large_icon":"https://105456.apps.zdusercontent.com/105456/assets/1668585130-2435b1c1a1110d61223947e4bef4640d/logo.png","screenshots":["https://105456.apps.zdusercontent.com/105456/assets/1668585130-2435b1c1a1110d61223947e4bef4640d/screenshot-0.png","https://105456.apps.zdusercontent.com/105456/assets/1668585130-2435b1c1a1110d61223947e4bef4640d/screenshot-1.png","https://105456.apps.zdusercontent.com/105456/assets/1668585130-2435b1c1a1110d61223947e4bef4640d/screenshot-2.png"],"installation_count":35},{"id":105599,"name":"RedminePro","state":"published","version":"1.4.0","framework_version":"2.0","parameters":[{"id":359715,"app_id":105599,"name":"name","kind":"text","required":true,"position":0,"created_at":"2016-12-20T04:49:02Z","updated_at":"2016-12-20T04:49:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359709,"app_id":105599,"name":"redmine_host","kind":"text","required":true,"position":1,"created_at":"2016-12-20T04:49:00Z","updated_at":"2018-03-28T23:00:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359710,"app_id":105599,"name":"redmine_full_url","kind":"url","required":false,"position":2,"created_at":"2016-12-20T04:49:01Z","updated_at":"2018-03-28T23:00:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359711,"app_id":105599,"name":"redmine_api_key","kind":"text","required":true,"position":3,"created_at":"2016-12-20T04:49:01Z","updated_at":"2018-03-28T23:00:57Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":524530,"app_id":105599,"name":"redmine_upload_api_key","kind":"text","required":false,"position":4,"created_at":"2018-03-28T23:00:57Z","updated_at":"2018-03-28T23:00:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359712,"app_id":105599,"name":"redmine_issues_zd_field_id","kind":"number","required":true,"position":5,"created_at":"2016-12-20T04:49:01Z","updated_at":"2016-12-20T04:49:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359713,"app_id":105599,"name":"project_zd_field_id","kind":"number","required":false,"position":6,"created_at":"2016-12-20T04:49:01Z","updated_at":"2016-12-20T04:49:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":359714,"app_id":105599,"name":"supportable_project_rm_field_id","kind":"number","required":false,"position":7,"created_at":"2016-12-20T04:49:02Z","updated_at":"2016-12-20T04:49:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2423115,"app_id":105599,"name":"default_rm_resolved_status_id","kind":"number","required":false,"position":8,"created_at":"2023-03-02T18:17:57Z","updated_at":"2023-03-02T18:17:57Z","default_value":"3","secure":false,"scopes":null,"options":null},{"id":455926,"app_id":105599,"name":"zendesk_link_rm_field_id","kind":"text","required":false,"position":9,"created_at":"2017-09-13T21:19:48Z","updated_at":"2023-03-02T18:17:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":455927,"app_id":105599,"name":"enable_custom_fields","kind":"checkbox","required":false,"position":10,"created_at":"2017-09-13T21:19:48Z","updated_at":"2023-03-02T18:17:57Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":774977,"app_id":105599,"name":"latest_post_as_desc","kind":"checkbox","required":false,"position":11,"created_at":"2019-11-06T23:49:23Z","updated_at":"2023-03-02T18:17:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1403380,"app_id":105599,"name":"use_textile_formatting","kind":"checkbox","required":false,"position":12,"created_at":"2021-06-29T16:49:34Z","updated_at":"2023-03-02T18:17:57Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":56,"entity_id":105599,"app_id":105599,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"redmine_pro","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_19QP9OHwgeh5rnJh","cost_id":123,"cost_type":"CostStripe","active":true,"created_at":"2016-12-20T04:51:27.000Z","updated_at":"2019-05-15T05:31:40.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":4,"1":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-88929062-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2016-12-20T04:48:58Z","updated_at":"2025-11-17T20:55:05Z","terms_conditions_url":"https://smallcubed.com/about/zdterms","app_organization":{"id":886,"name":"SmallCubed Inc.","email":"support@smallcubed.com","website":"https://smallcubed.com","country_code":"CA","stripe_account_id":"acct_19QP9OHwgeh5rnJh","state":"unpublished"},"locations":[3],"date_published":"2016-12-20T04:48:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-17T20:54:57Z","owner_id":269519,"author_name":"SmallCubed Inc","author_email":"support@smallcubed.com","author_url":"https://smallcubed.com/rmp","short_description":"Direct integration of Redmine issues into your Zendesk tickets","long_description":"\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=hxWUn9A8egk\"\u003e\u003cimg src=\"https://s3.amazonaws.com/media.smallcubed.com/images/RedmineProBasicVideo.png\" alt=\"Introduction Video to RedminePro\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRedminePro\u003c/strong\u003e helps you integrate your helpdesk with your Redmine issue tracking in a clear and direct way. It is the full integration that is missing. \u003cstrong\u003eRedminePro\u003c/strong\u003e allows you to to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a new issue and attach it to a ticket.\u003c/li\u003e\n\u003cli\u003eSearch for existing issues and view details.\u003c/li\u003e\n\u003cli\u003eAttach found issues to a ticket.\u003c/li\u003e\n\u003cli\u003eAlways see at a glance which issues are attached to a ticket.\u003c/li\u003e\n\u003cli\u003eAdd comment \u0026amp; change status to an existing issue from Zendesk.\u003c/li\u003e\n\u003cli\u003eSearch Zendesk tickets linked to a Redmine issue.\u003c/li\u003e\n\u003cli\u003eFill in Redmine custom fields for the ticket.\u003c/li\u003e\n\u003cli\u003eAssign an issue to a user directly.\u003c/li\u003e\n\u003cli\u003eAttach files to the ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCreating a new ticket based on customer input is easy as \u003cstrong\u003eRedminePro\u003c/strong\u003e will automatically complete details from the latest comment, which can always be edited of course. The project in Redmine can also be chosen automatically if you have a custom ticket field using the same values as the projects in Redmine.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease visit \u003ca href=\"http://smallcubed.com/rmp/installation\"\u003ethis page\u003c/a\u003e\u003c/strong\u003e to see \u003cem\u003eall\u003c/em\u003e of the requirements and recommendations for installing RedminePro \u003cem\u003ebefore subscribing\u003c/em\u003e!\u003c/p\u003e\n\n\u003cp\u003ePlease note that you \u003cstrong\u003eare required\u003c/strong\u003e to install a plugin into your Redmine instance in order for this app to work. Please see the plugin (freely available \u003ca href=\"https://github.com/smallcubed/redmine_cors\"\u003ehere\u003c/a\u003e) to see what is involved. It is a simple installation, but requires server access.\u003c/p\u003e\n\n\u003cp\u003eIn addition, your Redmine service \u003cstrong\u003eneeds\u003c/strong\u003e to be accessible via SSL (i.e. using https). This is a requirement based on the fact that RedminePro uses the Zendesk proxy to access your instance to retrieve information and add tickets. In addition, the certificate should have a valid signing chain and \u003cstrong\u003eshould not be a self-signed certificate\u003c/strong\u003e. You will also need to ensure that the API is enabled in the Administration pages.\u003c/p\u003e\n\n\u003cp\u003eFor the best experience, you should also add the better custom fields plugin to your Redmine installation. To get it go to our \u003ca href=\"https://github.com/smallcubed/redmine_better_custom_fields\"\u003egithub page\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eSmallCubed, Inc. does not have access to nor store any data at all about users of the \u003cstrong\u003eRedminePro\u003c/strong\u003e plugin. The only information that is ever sent from the plugin to SmallCubed is a small set of usage data about which features are used. That information contains an IP address and an anonymized UUID to be able to see how many users are using the product. No external code is used for this usage data transfer.\u003c/p\u003e\n\n\u003cp\u003eContact us at \u003ca href=\"mailto:support@smallcubed.com\"\u003esupport@smallcubed.com\u003c/a\u003e if you would like to obtain a coupon to try RedminePro one month for free.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBe sure\u003c/strong\u003e that the user you use for the main API key is an \u003cstrong\u003eadministrative\u003c/strong\u003e user to ensure that all data can be retrieved. \u003cem\u003eWe recommend creating a separate user for the Zendesk interactions\u003c/em\u003e.\u003c/p\u003e\n\n\u003ch3\u003eLatest Changes: (version 1.4.0)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e - Add the ability to set the Priority and Category on the new issue.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e - Changing the category will updated the assignee if there is a designated one.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e - Allow status to be changed without adding a comment.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Also fixes issue where often the Tracker would not automatically populate.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 1.3.5)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e - Add a menu item (“Resolve Ticket”) to the attached issues menu for auto-setting the status to resolved. 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It is the full integration that is missing. **RedminePro** allows you to to:\n\t\t\n* Create a new issue and attach it to a ticket.\n* Search for existing issues and view details.\n* Attach found issues to a ticket.\n* Always see at a glance which issues are attached to a ticket.\n* Add comment \u0026 change status to an existing issue from Zendesk.\n* Search Zendesk tickets linked to a Redmine issue.\n* Fill in Redmine custom fields for the ticket.\n* Assign an issue to a user directly.\n* Attach files to the ticket\n\nCreating a new ticket based on customer input is easy as **RedminePro** will automatically complete details from the latest comment, which can always be edited of course. The project in Redmine can also be chosen automatically if you have a custom ticket field using the same values as the projects in Redmine.\n\n**Please visit [this page](http://smallcubed.com/rmp/installation)** to see _all_ of the requirements and recommendations for installing RedminePro _before subscribing_!\n\nPlease note that you **are required** to install a plugin into your Redmine instance in order for this app to work. Please see the plugin (freely available [here](https://github.com/smallcubed/redmine_cors)) to see what is involved. It is a simple installation, but requires server access.\n\nIn addition, your Redmine service **needs** to be accessible via SSL (i.e. using https). This is a requirement based on the fact that RedminePro uses the Zendesk proxy to access your instance to retrieve information and add tickets. In addition, the certificate should have a valid signing chain and **should not be a self-signed certificate**. You will also need to ensure that the API is enabled in the Administration pages.\n\nFor the best experience, you should also add the better custom fields plugin to your Redmine installation. To get it go to our [github page](https://github.com/smallcubed/redmine_better_custom_fields).\n\nSmallCubed, Inc. does not have access to nor store any data at all about users of the **RedminePro** plugin. The only information that is ever sent from the plugin to SmallCubed is a small set of usage data about which features are used. That information contains an IP address and an anonymized UUID to be able to see how many users are using the product. No external code is used for this usage data transfer.\n\nContact us at [support@smallcubed.com](mailto:support@smallcubed.com) if you would like to obtain a coupon to try RedminePro one month for free.\n\n**Be sure** that the user you use for the main API key is an **administrative** user to ensure that all data can be retrieved. _We recommend creating a separate user for the Zendesk interactions_.\n\n\n### Latest Changes: (version 1.4.0)\n\n* **New** - Add the ability to set the Priority and Category on the new issue.\n* **New** - Changing the category will updated the assignee if there is a designated one.\n* **Change** - Allow status to be changed without adding a comment.\n* **Fix** – Also fixes issue where often the Tracker would not automatically populate.\n\n### Latest Changes: (version 1.3.5)\n\n* **New** - Add a menu item (“Resolve Ticket”) to the attached issues menu for auto-setting the status to resolved. Defined the default “Resolved” status in the settings.\n* **New** - Add a new Introduction video to the marketplace page.\n* **Fix** – Ensure that the status menu is fully visible.\n\n### Latest Changes: (version 1.3.4)\n\n* **Fix** – Fix issue where the comment status menu was cut off.\n* **Note** - RedminePro is compatible with Redmine 5.0.0, however the `redmine_cors` plugin for Redmine will need to be updated (see https://github.com/smallcubed/redmine_cors).\n\n### Latest Changes: (version 1.3.3)\n\n* **Fix** – Avoid errors if there are no Custom Fields in Zendesk.\n* **Change** - Changed text of Supportable Project Field ID to make it more clear that this is a Redmine field ID.\n\n### Latest Changes: (version 1.3.2)\n\n* **Fix** – If the localStorage is unavailable (i.e. Prevent Third Party Cookies), errors might occur.\n\n### Latest Changes: (version 1.3.1)\n\n* **Fix** - Add invisible space between ‘#’ and number for text to Redmine to avoid linking to local issue.\n* **Fix** - 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(Premium Feature)\u003c/li\u003e\n\u003cli\u003eChoose the requester for the new ticket. (Premium Feature)\u003c/li\u003e\n\u003cli\u003eCan optionally add tag(s) to the new ticket. (Premium Feature)\u003c/li\u003e\n\u003cli\u003eIndicate the group/agent to which the new ticket should be assigned. (Premium Feature)\u003c/li\u003e\n\u003cli\u003eAdd comment (public or private) to the parent ticket.\u003c/li\u003e\n\u003cli\u003eAppend all the CCs from the parent ticket to the child ticket.\u003c/li\u003e\n\u003cli\u003eUse the same form as the parent ticket, if there is one.\u003c/li\u003e\n\u003cli\u003eDefine a default form (in settings) to always use for new tickets. (Premium Feature)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eClose ticket\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eAdd a comment as to why the ticket is being closed.\u003c/li\u003e\n\u003cli\u003eQuick action.\u003c/li\u003e\n\u003cli\u003eAllow administrator to disable this feature. (Premium Feature)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNotify for large email attachments\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSee clearly when a ticket has a file attachment that is too large\u003c/li\u003e\n\u003cli\u003eSingle click to download the original email with the file to your desktop\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eSmallCubed, Inc. does not have access to nor store any data at all about users of the \u003cstrong\u003eRedminePro\u003c/strong\u003e plugin. The only information that is ever sent from the plugin to SmallCubed is a small set of usage data about which features are used. That information contains an IP address, an anonymized UUID, and the actual subdomain of the Zendesk application to be able to see how many users are using the product. No external code is used for this usage data transfer.\u003c/h2\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.11)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where comments are not added correctly when suppress callout is set.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.10)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where comments are not added in the proper order.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.9)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where chats could not be added as comments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes usage calls.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.8)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Add ability to make the customized additional text on parent tickets always public.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.7)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Add feature to allow for a customized additional text on parent and child split tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.6)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – Logging to determine why requester is sometimes set incorrectly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.5)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – If the localStorage is unavailable (i.e. Prevent Third Party Cookies), the Split Ticket button was being disabled.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.4)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where the reference to the parent ticket isn\u0026#39;t made in Free version.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e - Add usage tracking for when a user splits a ticket. See \u003ca href=\"https://smallcubed.com/about/zdterms\"\u003eour terms here\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.3)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Adds a fix for a display issue when there where no custom fields and assignee was visible.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLatest Changes: (version 3.0.2)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Add ability to make all added comments private to avoid sending emails.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Add setting to set assignee to group of current assignee if none specified.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Check selected comments when dialog is reopened.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes corrupt attachments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – Reorder the settings to be a bit more organized.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – Add a Premium feature indicator for the settings.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eChanges for version 3.0.1:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Split the functionality of the app into Free \u0026amp; Premium features.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Add the ability to bring comments from the original ticket over to the new one. Choose between, None, Choose…, All, or Public comments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew\u003c/strong\u003e – Assign different requester to split ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fix issue when the ticket assignee was invalid.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fix issue where the app was not correctly resized.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fix issue where the assignee value was invalid.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – Reorganize the app layout to be more consistent \u0026amp; coherent.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – Remove the ability to not close ticket if a required field is not filled in.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e - Remove custom fields id setting. This has been selected from the actual custom fields for the form for a while.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eChanges for version 2.0.12:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where a split message was not copying the recipient of the original message.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eChanges for version 2.0.11:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Fixes issue where the Attachments window wouldn\u0026#39;t show properly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eChanges for version 2.0.10:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – Removes CORS compatibility for the attachment uploads again as advised by Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix\u003c/strong\u003e – The link for downloading large email attachments has been fixed to use the proper domain.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange\u003c/strong\u003e – The app can now only be installed once per Zendesk domain.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee the entire \u003ca href=\"http://smallcubed.com/snc/release_notes\"\u003eversion history here\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSplit ‘n’ Close App Installation\u003c/h1\u003e\n\n\u003cp\u003eIn order for this app to function properly, you\u0026#39;ll need to ensure that the following steps are completed.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll need to fill in the app settings for how Split’N‘Close will behave for you. You will find full descriptions for all settings below.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eDefault Type value in Split — split tickets will default to use this as the Type. Valid values are \u0026#39;question\u0026#39;, \u0026#39;incident\u0026#39;, \u0026#39;problem\u0026#39; \u0026amp; \u0026#39;task\u0026#39;, others will be ignored. An empty or invalid value will use the same Type as the original ticket.\u003c/li\u003e\n\u003cli\u003eDefault Priority value in Split — split tickets will default to use this as the Priority. Valid values are \u0026#39;low\u0026#39;, \u0026#39;normal\u0026#39;, \u0026#39;high\u0026#39; \u0026amp; \u0026#39;urgent\u0026#39;, others will be ignored. An empty or invalid value will use the same Priority as the original ticket.\u003c/li\u003e\n\u003cli\u003eShow Group/Agent Assignee Field? — should the Group/Agent Assignee field appear for the child ticket. If checked, you can select the group or agent to which the ticket is assigned.\u003c/li\u003e\n\u003cli\u003eDefault Assignee Uses Group? - when an assignee has not been explicitly picked, use the group from the current assignee.\u003c/li\u003e\n\u003cli\u003eShow Assign Requester Field? — should the choose Requestor field appear for the child ticket. If checked, you can select the Requestor to which the ticket is assigned.\u003c/li\u003e\n\u003cli\u003eCustom Field Ids — if you have custom fields in Zendesk that you use to add information to the ticket, these can be added to the split. Field ids should be separated by commas.\u003c/li\u003e\n\u003cli\u003eAdd CCs to child ticket as default? — should the checkbox to add the CC list to the child ticket be on as the default?\u003c/li\u003e\n\u003cli\u003eShould the first comment of split tickets be public? — Should the checkbox to make the comment on the new ticket be on as the default? This is only valid if you have turned on “Allow first comment on tickets to be private” in the Tickets section of the Settings. Otherwise the comments are always public.\u003c/li\u003e\n\u003cli\u003eSplit Tags — if you would like one or more tags added to the new ticket, add the list here with each tag separated by a comma.\u003c/li\u003e\n\u003cli\u003eSuppress the callout text in newly split tickets? – Should split tickets suppress the text on new messages indicating from where the new ticket was split, such as “This ticket was split from #…”?\u003c/li\u003e\n\u003cli\u003eIndicate when a ticket was split from a closed ticket? – Should the callout text on new tickets indicate that the original ticket was closed?\u003c/li\u003e\n\u003cli\u003eSet a Default Form ID – Split tickets will usually use the same form as the current ticket, if you put a specific form id here, it will be used for ALL split tickets. To find the id, select the form in the Zendesk settings and take the number at the end of the URL after \u0026#39;ticket_forms/edit/\u0026#39; and enter that number here. This setting is ignored in Zendesks that don\u0026#39;t have access to forms.\u003c/li\u003e\n\u003cli\u003eEnable Close Ticket Feature? — allows an administrator to suppress the Close Ticket feature of the plugin, if you do not want to allow your users to perform this functionality.\u003c/li\u003e\n\u003cli\u003eCustom Additional Message on Parent — Designate an additional text to appear on the parent messages. Include the tag #{{id}} to have a link to the child ticket id appear in the text.\u003c/li\u003e\n\u003cli\u003eCustom Additional Message on Parent is Public — Should the additional message on the parent ticket be a public message (default is false).\u003c/li\u003e\n\u003cli\u003eCustom Additional Message on Child — Designate an additional text to appear on the split message. Include the tag #{{id}} to have a link to the parent ticket id appear in the text.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eQuestions and issues should be reported to \u003ca href=\"https://support.smallcubed.com\"\u003eour Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eSmallCubed, Inc.\u003c/p\u003e\n","raw_long_description":"**Split ‘n’ Close** — Let's you split a ticket off into a new one, when the content has become a separate issue. In addition, it allows you to explicitly close a ticket, with an explanation of why. A last feature is that it shows you quite clearly when an attached file is too big and is not being displayed and lets you download the original email with a single click.\n\n### Split ticket\n\n1. Create a new ticket based on the contents of the current one.\n2. Automatically fills in from last comment, though you can edit.\n3. Choose comments from original ticket to add to the new one. (Premium Feature)\n4. Choose the assignee for the new ticket. (Premium Feature)\n5. Allows all custom fields to be filled in. (Premium Feature)\n6. Creates a note on both the old and new tickets to easily refer back and forth.\n7. Add attachments from either the ticket or the file system. (Premium Feature)\n8. Choose the requester for the new ticket. (Premium Feature)\n9. Can optionally add tag(s) to the new ticket. (Premium Feature)\n10. Indicate the group/agent to which the new ticket should be assigned. (Premium Feature)\n11. Add comment (public or private) to the parent ticket.\n12. Append all the CCs from the parent ticket to the child ticket.\n13. Use the same form as the parent ticket, if there is one.\n14. Define a default form (in settings) to always use for new tickets. (Premium Feature)\n\n### Close ticket\n\n1. Add a comment as to why the ticket is being closed.\n2. Quick action.\n3. Allow administrator to disable this feature. (Premium Feature)\n\n### Notify for large email attachments\n\n1. See clearly when a ticket has a file attachment that is too large\n2. Single click to download the original email with the file to your desktop\n\n\nSmallCubed, Inc. does not have access to nor store any data at all about users of the **RedminePro** plugin. The only information that is ever sent from the plugin to SmallCubed is a small set of usage data about which features are used. That information contains an IP address, an anonymized UUID, and the actual subdomain of the Zendesk application to be able to see how many users are using the product. No external code is used for this usage data transfer.\n----\n\n### Latest Changes: (version 3.0.11)\n\n* **Fix** – Fixes issue where comments are not added correctly when suppress callout is set.\n\n### Latest Changes: (version 3.0.10)\n\n* **Fix** – Fixes issue where comments are not added in the proper order.\n\n### Latest Changes: (version 3.0.9)\n\n* **Fix** – Fixes issue where chats could not be added as comments.\n* **Fix** – Fixes usage calls.\n\n### Latest Changes: (version 3.0.8)\n\n* **New** – Add ability to make the customized additional text on parent tickets always public.\n\n### Latest Changes: (version 3.0.7)\n\n* **New** – Add feature to allow for a customized additional text on parent and child split tickets.\n\n### Latest Changes: (version 3.0.6)\n\n* **Change** – Logging to determine why requester is sometimes set incorrectly.\n\n### Latest Changes: (version 3.0.5)\n\n* **Fix** – If the localStorage is unavailable (i.e. Prevent Third Party Cookies), the Split Ticket button was being disabled.\n\n### Latest Changes: (version 3.0.4)\n\n* **Fix** – Fixes issue where the reference to the parent ticket isn't made in Free version.\n* **Change** - Add usage tracking for when a user splits a ticket. See [our terms here](https://smallcubed.com/about/zdterms).\n\n### Latest Changes: (version 3.0.3)\n\n* **Fix** – Adds a fix for a display issue when there where no custom fields and assignee was visible.\n\n### Latest Changes: (version 3.0.2)\n\n* **New** – Add ability to make all added comments private to avoid sending emails.\n* **New** – Add setting to set assignee to group of current assignee if none specified.\n* **Fix** – Check selected comments when dialog is reopened.\n* **Fix** – Fixes corrupt attachments.\n* **Change** – Reorder the settings to be a bit more organized.\n* **Change** – Add a Premium feature indicator for the settings.\n\n### Changes for version 3.0.1:\n\n* **New** – Split the functionality of the app into Free \u0026 Premium features.\n* **New** – Add the ability to bring comments from the original ticket over to the new one. Choose between, None, Choose…, All, or Public comments.\n* **New** – Assign different requester to split ticket.\n* **Fix** – Fix issue when the ticket assignee was invalid.\n* **Fix** – Fix issue where the app was not correctly resized.\n* **Fix** – Fix issue where the assignee value was invalid.\n* **Change** – Reorganize the app layout to be more consistent \u0026 coherent.\n* **Change** – Remove the ability to not close ticket if a required field is not filled in.\n* **Change** - Remove custom fields id setting. This has been selected from the actual custom fields for the form for a while.\n\n### Changes for version 2.0.12:\n\n* **Fix** – Fixes issue where a split message was not copying the recipient of the original message.\n\n### Changes for version 2.0.11:\n\n* **Fix** – Fixes issue where the Attachments window wouldn't show properly.\n\n### Changes for version 2.0.10:\n\n* **Fix** – Removes CORS compatibility for the attachment uploads again as advised by Zendesk.\n* **Fix** – The link for downloading large email attachments has been fixed to use the proper domain.\n* **Change** – The app can now only be installed once per Zendesk domain.\n\n\nSee the entire [version history here](http://smallcubed.com/snc/release_notes).\n","raw_installation_instructions":"# Split ‘n’ Close App Installation\n\nIn order for this app to function properly, you'll need to ensure that the following steps are completed.\n\nYou'll need to fill in the app settings for how Split’N‘Close will behave for you. You will find full descriptions for all settings below.\n\n1. Default Type value in Split — split tickets will default to use this as the Type. Valid values are 'question', 'incident', 'problem' \u0026 'task', others will be ignored. An empty or invalid value will use the same Type as the original ticket.\n2. Default Priority value in Split — split tickets will default to use this as the Priority. Valid values are 'low', 'normal', 'high' \u0026 'urgent', others will be ignored. An empty or invalid value will use the same Priority as the original ticket.\n3. Show Group/Agent Assignee Field? — should the Group/Agent Assignee field appear for the child ticket. If checked, you can select the group or agent to which the ticket is assigned.\n4. Default Assignee Uses Group? - when an assignee has not been explicitly picked, use the group from the current assignee.\n5. Show Assign Requester Field? — should the choose Requestor field appear for the child ticket. If checked, you can select the Requestor to which the ticket is assigned.\n6. Custom Field Ids — if you have custom fields in Zendesk that you use to add information to the ticket, these can be added to the split. Field ids should be separated by commas.\n7. Add CCs to child ticket as default? — should the checkbox to add the CC list to the child ticket be on as the default?\n8. Should the first comment of split tickets be public? — Should the checkbox to make the comment on the new ticket be on as the default? This is only valid if you have turned on “Allow first comment on tickets to be private” in the Tickets section of the Settings. Otherwise the comments are always public.\n9. Split Tags — if you would like one or more tags added to the new ticket, add the list here with each tag separated by a comma.\n10. Suppress the callout text in newly split tickets? – Should split tickets suppress the text on new messages indicating from where the new ticket was split, such as “This ticket was split from #…”?\n11. Indicate when a ticket was split from a closed ticket? – Should the callout text on new tickets indicate that the original ticket was closed?\n12. Set a Default Form ID – Split tickets will usually use the same form as the current ticket, if you put a specific form id here, it will be used for ALL split tickets. To find the id, select the form in the Zendesk settings and take the number at the end of the URL after 'ticket_forms/edit/' and enter that number here. This setting is ignored in Zendesks that don't have access to forms.\n13. Enable Close Ticket Feature? — allows an administrator to suppress the Close Ticket feature of the plugin, if you do not want to allow your users to perform this functionality.\n14. Custom Additional Message on Parent — Designate an additional text to appear on the parent messages. Include the tag #{{id}} to have a link to the child ticket id appear in the text.\n15. Custom Additional Message on Parent is Public — Should the additional message on the parent ticket be a public message (default is false).\n16. Custom Additional Message on Child — Designate an additional text to appear on the split message. Include the tag #{{id}} to have a link to the parent ticket id appear in the text.\n\nQuestions and issues should be reported to [our Zendesk](https://support.smallcubed.com).\n\nSmallCubed, Inc.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://105600.apps.zdusercontent.com/105600/assets/1762953014-0a3bd668d83e0981c32d167e98ff9f7c/logo-small.png","large_icon":"https://105600.apps.zdusercontent.com/105600/assets/1762953014-0a3bd668d83e0981c32d167e98ff9f7c/logo.png","screenshots":["https://105600.apps.zdusercontent.com/105600/assets/1762953014-0a3bd668d83e0981c32d167e98ff9f7c/screenshot-0.png","https://105600.apps.zdusercontent.com/105600/assets/1762953014-0a3bd668d83e0981c32d167e98ff9f7c/screenshot-1.png","https://105600.apps.zdusercontent.com/105600/assets/1762953014-0a3bd668d83e0981c32d167e98ff9f7c/screenshot-2.png"],"installation_count":1054},{"id":106563,"name":"oFlow","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":363507,"app_id":106563,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-04T21:05:34Z","updated_at":"2017-01-04T21:05:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1038931,"app_id":106563,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2020-11-20T19:06:54Z","updated_at":"2020-11-20T19:06:54Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":510,"entity_id":106563,"app_id":106563,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:34.000Z","updated_at":"2019-05-15T05:41:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":4,"count":{"5":2,"2":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-04T21:05:33Z","updated_at":"2025-04-04T00:03:04Z","terms_conditions_url":null,"app_organization":{"id":929,"name":"oFlow Team","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-01-04T21:05:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://oflow.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-11-20T19:50:37Z","owner_id":269519,"author_name":"The oFlow Team","author_email":"hello@oflow.io","author_url":"https://oflow.io","short_description":"Displays customer and order information from your oFlow account.","long_description":"\u003cp\u003eoFlow helps you quickly and easily support your customers by providing their order information right where you need it most. Customer data from your helpdesk ticket is used to pull back order history from Linnworks, instantly displaying it within the oFlow help desk app. An easy, integrated service between Linnworks and your customer support platform.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting up and running is quick and easy. Simply head to oflow.io and log into your account. There, click on the settings icon, and then select \u0026#39;Helpdesk App\u0026#39;. At the top of the page, you will see your oFlow API token available to you. Copy this token, paste it into Zendesk, click install, and you\u0026#39;re good to go!\u003c/p\u003e\n","raw_long_description":"oFlow helps you quickly and easily support your customers by providing their order information right where you need it most. Customer data from your helpdesk ticket is used to pull back order history from Linnworks, instantly displaying it within the oFlow help desk app. An easy, integrated service between Linnworks and your customer support platform.","raw_installation_instructions":"Getting up and running is quick and easy. Simply head to oflow.io and log into your account. There, click on the settings icon, and then select 'Helpdesk App'. At the top of the page, you will see your oFlow API token available to you. Copy this token, paste it into Zendesk, click install, and you're good to go!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://106563.apps.zdusercontent.com/106563/assets/1605901683-467b8f39e9296eb91adcd8967e16341d/logo-small.png","large_icon":"https://106563.apps.zdusercontent.com/106563/assets/1605901683-467b8f39e9296eb91adcd8967e16341d/logo.png","screenshots":["https://106563.apps.zdusercontent.com/106563/assets/1605901683-467b8f39e9296eb91adcd8967e16341d/screenshot-0.png","https://106563.apps.zdusercontent.com/106563/assets/1605901683-467b8f39e9296eb91adcd8967e16341d/screenshot-1.png","https://106563.apps.zdusercontent.com/106563/assets/1605901683-467b8f39e9296eb91adcd8967e16341d/screenshot-2.png"],"installation_count":12},{"id":106580,"name":"Metorik","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":363540,"app_id":106580,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-04T23:27:13Z","updated_at":"2017-01-04T23:27:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363539,"app_id":106580,"name":"token","kind":"text","required":true,"position":1,"created_at":"2017-01-04T23:27:12Z","updated_at":"2017-01-04T23:27:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":511,"entity_id":106580,"app_id":106580,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:36.000Z","updated_at":"2019-05-15T05:41:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":5,"count":{"5":10,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-04T23:27:12Z","updated_at":"2026-05-13T15:59:27Z","terms_conditions_url":null,"app_organization":{"id":930,"name":"Metorik","email":"help@metorik.com","website":"https://metorik.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2017-01-04T23:27:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://metorik.com/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-05-13T15:59:24Z","owner_id":269519,"author_name":"Metorik","author_email":"help@metorik.com","author_url":"https://metorik.com","short_description":"View customer, order, and ticket context across Metorik and Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://metorik.com?ref=zendesk\"\u003eTry Metorik free\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eMetorik is a powerful, intuitive reporting and email platform for WooCommerce stores, bringing your orders, customers, products, and store data together in one fast, easy-to-use place. \u003c/p\u003e\n\n\u003cp\u003eThe Metorik app for Zendesk gives your support team the context they need without leaving the ticket, including: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer profile \u003c/li\u003e\n\u003cli\u003eLifetime value \u003c/li\u003e\n\u003cli\u003eAverage order value \u003c/li\u003e\n\u003cli\u003eOrders and items count \u003c/li\u003e\n\u003cli\u003eOrder history \u003c/li\u003e\n\u003cli\u003eProducts owned \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMetorik also helps you go beyond support with real-time reporting, advanced segmentation, automated digests, exports, and targeted email marketing for your store. \u003c/p\u003e\n\n\u003cp\u003eSetup only takes a few moments, doesn\u0026#39;t slow down your live store, and the Zendesk integration is included with your Metorik account. You can also connect Zendesk inside Metorik to view related tickets for customers and orders, and create new tickets directly from Metorik. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e \u003cbr\u003e\nThis app displays Zendesk tickets in Metorik and Metorik data within Zendesk. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Metorik account. For more information, see the \u003ca href=\"https://metorik.com/privacy\"\u003eMetorik Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFirstly, make sure that you have a store set up on \u003ca href=\"https://metorik.com?ref=zendesk\"\u003eMetorik\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor Metorik\u0026#39;s Zendesk App:\u003c/strong\u003e When you install the app, you\u0026#39;ll be asked for a token. You can get this from your store\u0026#39;s \u003ca href=\"https://app.metorik.com/settings/stores/current?area=integrations\"\u003eMetorik integration settings\u003c/a\u003e. Copy the token over into the app\u0026#39;s Zendesk settings. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor connecting Zendesk in Metorik:\u003c/strong\u003e Go to your store\u0026#39;s \u003ca href=\"https://app.metorik.com/settings/stores/current?area=integrations\"\u003eMetorik integration settings\u003c/a\u003e, click Zendesk, enter your Zendesk subdomain, and Metorik will send you to Zendesk to authorize the connection.\u003c/p\u003e\n","raw_long_description":"[Try Metorik free](https://metorik.com?ref=zendesk)\r\n\r\nMetorik is a powerful, intuitive reporting and email platform for WooCommerce stores, bringing your orders, customers, products, and store data together in one fast, easy-to-use place. \r\n\r\nThe Metorik app for Zendesk gives your support team the context they need without leaving the ticket, including: \r\n\r\n* Customer profile \r\n* Lifetime value \r\n* Average order value \r\n* Orders and items count \r\n* Order history \r\n* Products owned \r\n\r\nMetorik also helps you go beyond support with real-time reporting, advanced segmentation, automated digests, exports, and targeted email marketing for your store. \r\n\r\nSetup only takes a few moments, doesn't slow down your live store, and the Zendesk integration is included with your Metorik account. You can also connect Zendesk inside Metorik to view related tickets for customers and orders, and create new tickets directly from Metorik. \r\n\r\n**Data Handling \u0026 Privacy** \r\nThis app displays Zendesk tickets in Metorik and Metorik data within Zendesk. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Metorik account. For more information, see the [Metorik Privacy Policy](https://metorik.com/privacy).","raw_installation_instructions":"Firstly, make sure that you have a store set up on [Metorik](https://metorik.com?ref=zendesk). \r\n\r\n**For Metorik's Zendesk App:** When you install the app, you'll be asked for a token. You can get this from your store's [Metorik integration settings](https://app.metorik.com/settings/stores/current?area=integrations). Copy the token over into the app's Zendesk settings. \r\n\r\n**For connecting Zendesk in Metorik:** Go to your store's [Metorik integration settings](https://app.metorik.com/settings/stores/current?area=integrations), click Zendesk, enter your Zendesk subdomain, and Metorik will send you to Zendesk to authorize the connection.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://106580.apps.zdusercontent.com/106580/assets/1778647696-c1791aeff5d1923d73e46d0a37c2122c/logo-small.png","large_icon":"https://106580.apps.zdusercontent.com/106580/assets/1778647696-c1791aeff5d1923d73e46d0a37c2122c/logo.png","screenshots":["https://106580.apps.zdusercontent.com/106580/assets/1778647696-c1791aeff5d1923d73e46d0a37c2122c/screenshot-0.png","https://106580.apps.zdusercontent.com/106580/assets/1778647696-c1791aeff5d1923d73e46d0a37c2122c/screenshot-1.png","https://106580.apps.zdusercontent.com/106580/assets/1778647696-c1791aeff5d1923d73e46d0a37c2122c/screenshot-2.png"],"installation_count":158},{"id":106581,"name":"Exotel Telephony App","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":363550,"app_id":106581,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-04T23:33:49Z","updated_at":"2017-01-04T23:33:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363541,"app_id":106581,"name":"customername","kind":"text","required":true,"position":1,"created_at":"2017-01-04T23:33:47Z","updated_at":"2017-01-04T23:33:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363542,"app_id":106581,"name":"phone","kind":"text","required":true,"position":2,"created_at":"2017-01-04T23:33:48Z","updated_at":"2017-01-04T23:33:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363543,"app_id":106581,"name":"company","kind":"text","required":true,"position":3,"created_at":"2017-01-04T23:33:48Z","updated_at":"2017-01-04T23:33:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363544,"app_id":106581,"name":"exotelsid","kind":"text","required":true,"position":4,"created_at":"2017-01-04T23:33:48Z","updated_at":"2017-01-18T01:13:50Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":363545,"app_id":106581,"name":"exoteltoken","kind":"text","required":true,"position":5,"created_at":"2017-01-04T23:33:48Z","updated_at":"2017-01-18T01:13:50Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1686396,"app_id":106581,"name":"exotelapikey","kind":"text","required":true,"position":6,"created_at":"2021-11-18T22:49:23Z","updated_at":"2021-11-18T22:49:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":363546,"app_id":106581,"name":"exophone","kind":"text","required":true,"position":7,"created_at":"2017-01-04T23:33:48Z","updated_at":"2021-11-18T22:49:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3718253,"app_id":106581,"name":"exotelSubdomain","kind":"text","required":true,"position":8,"created_at":"2026-07-15T23:22:46Z","updated_at":"2026-07-15T23:22:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363547,"app_id":106581,"name":"senderid","kind":"text","required":true,"position":9,"created_at":"2017-01-04T23:33:49Z","updated_at":"2026-07-15T23:22:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3718254,"app_id":106581,"name":"dltEntityId","kind":"text","required":false,"position":10,"created_at":"2026-07-15T23:22:46Z","updated_at":"2026-07-15T23:22:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":363548,"app_id":106581,"name":"status","kind":"hidden","required":false,"position":11,"created_at":"2017-01-04T23:33:49Z","updated_at":"2026-07-15T23:22:46Z","default_value":"Not Installed","secure":false,"scopes":null,"options":null},{"id":363549,"app_id":106581,"name":"installationDate","kind":"hidden","required":false,"position":12,"created_at":"2017-01-04T23:33:49Z","updated_at":"2026-07-15T23:22:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3718255,"app_id":106581,"name":"backend_base_url","kind":"hidden","required":false,"position":13,"created_at":"2026-07-15T23:22:46Z","updated_at":"2026-07-15T23:22:46Z","default_value":"https://cloudtelephony.umstechlabs.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":512,"entity_id":106581,"app_id":106581,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:37.000Z","updated_at":"2019-05-15T05:41:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":21,"average":4,"count":{"1":3,"5":13,"2":2,"4":2,"3":1}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-04T23:33:45Z","updated_at":"2026-07-15T23:22:46Z","terms_conditions_url":null,"app_organization":{"id":931,"name":"UMS Tech Labs","email":"customer-success@umstechlabs.com","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,1,7],"date_published":"2022-05-19T23:15:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://exotel.com/pricing/"},"location_names":["ticket_sidebar","top_bar","background"],"last_update_time":"2026-07-15T23:22:38Z","owner_id":269519,"author_name":"UMS Tech Labs","author_email":"customer-success@umstechlabs.com","author_url":"https://umstechlabs.com","short_description":"Enable click-to-call, realtime inbound call popups, send SMS using pre approved templates ,automatic ticket logging for every call with Exotel Telephony App.","long_description":"\u003cp\u003eExotel Telephony app for Zendesk enables support teams to manage customer communication directly from Zendesk. Agents can make and receive calls, send SMS using predefined templates, and automatically log all interactions within tickets—eliminating the need to switch between tools and comes with a 15-day free trial.\u003cbr\u003e\nWith real-time call popups, smart ticket linking, and built-in SMS capabilities, agents can respond faster and maintain complete communication history in one place.\u003cbr\u003e\n Key Features: \u003cbr\u003e\n -One-click outbound calling \u003cbr\u003e\n -Real-time Incoming call popups with customer details \u003cbr\u003e\n -Automatic call logging with recordings and status \u003cbr\u003e\n -Send SMS using predefined templates \u003cbr\u003e\n -SMS and call history tracking \u003cbr\u003e\n -Smart ticket linking and auto ticket creation for missed calls/ unattended calls/ Out of Office calls/ Non business hours calls. \u003c/p\u003e\n\n\u003cp\u003eKey Benefits: \u003cbr\u003e\n -Manage calls and SMS directly within Zendesk \u003cbr\u003e\n -Faster response time with a unified interface \u003cbr\u003e\n -Improved agent productivity \u003cbr\u003e\n -Complete communication history for tracking, monitoring, and auditing \u003cbr\u003e\n -Reduced manual efforts \u003c/p\u003e\n\n\u003cp\u003eData Disclosure:\u003cbr\u003e\nThis app processes customer phone numbers, call metadata, SMS details, and Zendesk ticket information solely to provide telephony features such as click-to-call, SMS messaging, call logging, and communication history within Zendesk. Customer data is shared only with Zendesk, Exotel, and customer-managed Google Sheets as required to deliver these services. The app does not sell or use customer data for advertising. Data is transmitted securely over HTTPS, and access is restricted to authorized systems. When the app is uninstalled, integration access is disabled and stored credentials are removed.\u003c/p\u003e\n\n\u003cp\u003eFor more details, please refer to the Exotel Telephony App for Zendesk section in our Privacy Policy: https://umstechlabs.com/privacy-policy-3/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollowing are the steps for installation of Exotel Telephony App \u003cbr\u003e\n 1. Sign in to your Zendesk Support account \u003cbr\u003e\n 2. Click the Admin icon in the sidebar. \u003cbr\u003e\n 3. Select Apps \u0026gt; Marketplace, then find the UMS-Exotel Telephony app and click the tile. \u003cbr\u003e\n 4. On the UMS-Exotel Telephony app page, click Install app in the upper-right corner. \u003cbr\u003e\n 5. Enter the following information: \u003cbr\u003e\n -Title: Name for the application. \u003cbr\u003e\n -Name: \u003cbr\u003e\n -Company Name: \u003cbr\u003e\n -Your Contact Number:\u003cbr\u003e\u003cbr\u003e\n -Exotel SID: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your  Exotel SID. \u003cbr\u003e\n -Exotel Token: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your Exotel Token. \u003cbr\u003e\n -Exophone Number: This number would be displayed on customer\u0026#39;s mobile phone when you make a call. Refer https://support.exotel.com/support/solutions/articles/3000010956-how-do-i-buy-a-new-exophone- to get your Exophone Number. \u003cbr\u003e\n Exotel Subdomain: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your Exotel Subdomain. \u003cbr\u003e\n -Exotel SMS Sender ID: Use a 6-letter Exotel approved sender ID from which your SMSes will be sent. Refer https://support.exotel.com/support/articles/82238-i-want-to-change-my-sms-sender-id-how-can-i-do-that- to get your Sender ID. \u003cbr\u003e\n DLT Entity ID: Refer https://support.exotel.com/support/solutions/articles/3000096504-trai-regulations-on-commercial-communications-dlt-portal-sms-in-india to get your DltEntityId. \u003cbr\u003e\n 6.Refresh your page for the changes to take effect and your Exotel Telephony App is ready to use. \u003cbr\u003e\n 7.Open tickets and start using this app.\u003cbr\u003e\n 8. For incoming call popup/ creating tickets on calls refer this doc https://docs.google.com/document/d/1RU30go\u003cem\u003e0KaP\u003c/em\u003eyr5TiHqTXYFpB72fwRz15muIxfeivZo/edit?tab=t.0#heading=h.q67sjdvyrzpg\u003c/p\u003e\n","raw_long_description":"Exotel Telephony app for Zendesk enables support teams to manage customer communication directly from Zendesk. Agents can make and receive calls, send SMS using predefined templates, and automatically log all interactions within tickets—eliminating the need to switch between tools and comes with a 15-day free trial.\nWith real-time call popups, smart ticket linking, and built-in SMS capabilities, agents can respond faster and maintain complete communication history in one place.\n Key Features: \n -One-click outbound calling \n -Real-time Incoming call popups with customer details \n -Automatic call logging with recordings and status \n -Send SMS using predefined templates \n -SMS and call history tracking \n -Smart ticket linking and auto ticket creation for missed calls/ unattended calls/ Out of Office calls/ Non business hours calls. \n \n Key Benefits: \n -Manage calls and SMS directly within Zendesk \n -Faster response time with a unified interface \n -Improved agent productivity \n -Complete communication history for tracking, monitoring, and auditing \n -Reduced manual efforts \n\nData Disclosure:\nThis app processes customer phone numbers, call metadata, SMS details, and Zendesk ticket information solely to provide telephony features such as click-to-call, SMS messaging, call logging, and communication history within Zendesk. Customer data is shared only with Zendesk, Exotel, and customer-managed Google Sheets as required to deliver these services. The app does not sell or use customer data for advertising. Data is transmitted securely over HTTPS, and access is restricted to authorized systems. When the app is uninstalled, integration access is disabled and stored credentials are removed.\n\nFor more details, please refer to the Exotel Telephony App for Zendesk section in our Privacy Policy: https://umstechlabs.com/privacy-policy-3/","raw_installation_instructions":"Following are the steps for installation of Exotel Telephony App \n 1. Sign in to your Zendesk Support account \n 2. Click the Admin icon in the sidebar. \n 3. Select Apps \u003e Marketplace, then find the UMS-Exotel Telephony app and click the tile. \n 4. On the UMS-Exotel Telephony app page, click Install app in the upper-right corner. \n 5. Enter the following information: \n -Title: Name for the application. \n -Name: \n -Company Name: \n -Your Contact Number:  \n -Exotel SID: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your  Exotel SID. \n -Exotel Token: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your Exotel Token. \n -Exophone Number: This number would be displayed on customer's mobile phone when you make a call. Refer https://support.exotel.com/support/solutions/articles/3000010956-how-do-i-buy-a-new-exophone- to get your Exophone Number. \n Exotel Subdomain: Refer https://support.exotel.com/support/solutions/articles/3000023019-how-to-find-my-api-key-api-token-account-sid-and-subdomain- to get your Exotel Subdomain. \n -Exotel SMS Sender ID: Use a 6-letter Exotel approved sender ID from which your SMSes will be sent. Refer https://support.exotel.com/support/articles/82238-i-want-to-change-my-sms-sender-id-how-can-i-do-that- to get your Sender ID. \n DLT Entity ID: Refer https://support.exotel.com/support/solutions/articles/3000096504-trai-regulations-on-commercial-communications-dlt-portal-sms-in-india to get your DltEntityId. \n 6.Refresh your page for the changes to take effect and your Exotel Telephony App is ready to use. \n 7.Open tickets and start using this app.\n 8. For incoming call popup/ creating tickets on calls refer this doc https://docs.google.com/document/d/1RU30go_0KaP_yr5TiHqTXYFpB72fwRz15muIxfeivZo/edit?tab=t.0#heading=h.q67sjdvyrzpg","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://106581.apps.zdusercontent.com/106581/assets/1783929211-07150c8a8759246d51ac84225e7729c9/logo-small.png","large_icon":"https://106581.apps.zdusercontent.com/106581/assets/1783929211-07150c8a8759246d51ac84225e7729c9/logo.png","screenshots":["https://106581.apps.zdusercontent.com/106581/assets/1783929211-07150c8a8759246d51ac84225e7729c9/screenshot-0.png","https://106581.apps.zdusercontent.com/106581/assets/1783929211-07150c8a8759246d51ac84225e7729c9/screenshot-1.png","https://106581.apps.zdusercontent.com/106581/assets/1783929211-07150c8a8759246d51ac84225e7729c9/screenshot-2.png"],"installation_count":11},{"id":106909,"name":"Textline for Zendesk Support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":364634,"app_id":106909,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-09T22:47:30Z","updated_at":"2017-01-09T22:47:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":513,"entity_id":106909,"app_id":106909,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:38.000Z","updated_at":"2019-05-15T05:41:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":28,"average":4,"count":{"5":16,"3":8,"4":3,"1":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":" #808080","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-09T22:47:30Z","updated_at":"2026-03-16T12:57:08Z","terms_conditions_url":null,"app_organization":{"id":766,"name":"Textline","email":"support@textline.com","website":"https://textline.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,3,25,15],"date_published":"2017-01-09T22:47:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.textline.com/pricing"},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2026-03-16T12:57:03Z","owner_id":269519,"author_name":"Textline","author_email":"textline@textline.com","author_url":"https://textline.com","short_description":"Business texting inside Zendesk Support.","long_description":"\u003ch3\u003eCreate the best customer experience\\n\\n\u003ca href=\"https://textline.com\"\u003eTextline\u003c/a\u003e is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages. Brands like 1-800-Got-Junk, Tuft \u0026amp; Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicate with customers in a way that is fast, convenient, efficient, and accessible from anywhere. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues.\\n\\n### Turn customer support from a cost center into a revenue center\\n\\nTextline offers the best tools for support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages, metrics, and more. Our seamless integration lets you use Textline natively within Zendesk Support. Initiate and respond to text messages using the top bar widget, channel integration, or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Zendesk contacts are saved in Textline’s address book.\\n\\n### Features include:\\n\\n* Shortcuts — Store templates for frequently used messages.\\n* Transfer — Transfer text messages, similar to transferring phone calls.\\n* Notifications — Receive desktop, email, and mobile alerts.\\n* Auto Responses — Use automated greetings and away messages.\\n* Whispers — Leave private notes for internal team discussions.\\n* Metrics — Understand customer interactions and monitor team performance.\\n* MMS — Send and receive photos, videos, and attachments.\\n* Address Book — All Zendesk contacts sync into Textline.\\n\\n### Data Privacy and Security\\n\\nTextline accesses and processes the following Zendesk data to provide text messaging services:\\n\\n* \u003cstrong\u003eCustomer contact information\u003c/strong\u003e (names, phone numbers, email addresses) - Used to identify contacts and enable text messaging communication\\n* \u003cstrong\u003eTicket data and conversations\u003c/strong\u003e - Used to log text message interactions and maintain conversation history within Zendesk tickets\\n* \u003cstrong\u003eAgent information\u003c/strong\u003e (names, roles, groups) - Used to route messages and manage team collaboration features\\n* \u003cstrong\u003eOrganization settings\u003c/strong\u003e - Used to configure integration preferences and workflow automation\\n\\nAll data is transmitted securely using industry-standard encryption and stored on Textline\u0026#39;s secure servers in compliance with applicable data protection regulations. Data is used solely to provide the text messaging service and improve user experience. Textline does not sell or share personal data with third parties for marketing purposes.\\n\\nFor complete details on data handling practices, please review our \u003ca href=\"https://www.textline.com/legal/terms\"\u003ePrivacy Policy\u003c/a\u003e.\\n\\nIf your team is ready to start texting, sign up for your free trial at \u003ca href=\"https://textline.com\"\u003ehttps://textline.com\u003c/a\u003e\u003c/h3\u003e\n","installation_instructions":"\u003cp\u003e1) Sign in or sign up at https://textline.com (admin access required in Textline and Zendesk). 2) In Textline, go to Settings \u0026gt; Tools \u0026amp; Integrations and select Zendesk Support. 3) Enter your Zendesk subdomain and click Connect to authorize. 4) Install the Zendesk marketplace app to add the top bar and ticket sidebar widgets.\u003c/p\u003e\n","raw_long_description":"### Create the best customer experience\\n\\n[Textline](https://textline.com) is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages. Brands like 1-800-Got-Junk, Tuft \u0026 Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicate with customers in a way that is fast, convenient, efficient, and accessible from anywhere. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues.\\n\\n### Turn customer support from a cost center into a revenue center\\n\\nTextline offers the best tools for support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages, metrics, and more. Our seamless integration lets you use Textline natively within Zendesk Support. Initiate and respond to text messages using the top bar widget, channel integration, or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Zendesk contacts are saved in Textline’s address book.\\n\\n### Features include:\\n\\n* Shortcuts — Store templates for frequently used messages.\\n* Transfer — Transfer text messages, similar to transferring phone calls.\\n* Notifications — Receive desktop, email, and mobile alerts.\\n* Auto Responses — Use automated greetings and away messages.\\n* Whispers — Leave private notes for internal team discussions.\\n* Metrics — Understand customer interactions and monitor team performance.\\n* MMS — Send and receive photos, videos, and attachments.\\n* Address Book — All Zendesk contacts sync into Textline.\\n\\n### Data Privacy and Security\\n\\nTextline accesses and processes the following Zendesk data to provide text messaging services:\\n\\n* **Customer contact information** (names, phone numbers, email addresses) - Used to identify contacts and enable text messaging communication\\n* **Ticket data and conversations** - Used to log text message interactions and maintain conversation history within Zendesk tickets\\n* **Agent information** (names, roles, groups) - Used to route messages and manage team collaboration features\\n* **Organization settings** - Used to configure integration preferences and workflow automation\\n\\nAll data is transmitted securely using industry-standard encryption and stored on Textline's secure servers in compliance with applicable data protection regulations. Data is used solely to provide the text messaging service and improve user experience. Textline does not sell or share personal data with third parties for marketing purposes.\\n\\nFor complete details on data handling practices, please review our [Privacy Policy](https://www.textline.com/legal/terms).\\n\\nIf your team is ready to start texting, sign up for your free trial at [https://textline.com](https://textline.com)","raw_installation_instructions":"1) Sign in or sign up at https://textline.com (admin access required in Textline and Zendesk). 2) In Textline, go to Settings \u003e Tools \u0026 Integrations and select Zendesk Support. 3) Enter your Zendesk subdomain and click Connect to authorize. 4) Install the Zendesk marketplace app to add the top bar and ticket sidebar widgets.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://106909.apps.zdusercontent.com/106909/assets/1773433262-d0088ab519d07b5d477e8b082f42e097/support/logo-small.png","large_icon":"https://106909.apps.zdusercontent.com/106909/assets/1773433262-d0088ab519d07b5d477e8b082f42e097/support/logo.png","screenshots":["https://106909.apps.zdusercontent.com/106909/assets/1773433262-d0088ab519d07b5d477e8b082f42e097/support/screenshot-0.png","https://106909.apps.zdusercontent.com/106909/assets/1773433262-d0088ab519d07b5d477e8b082f42e097/support/screenshot-1.png","https://106909.apps.zdusercontent.com/106909/assets/1773433262-d0088ab519d07b5d477e8b082f42e097/support/screenshot-2.png"],"installation_count":185},{"id":106997,"name":"Sailthru","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":364955,"app_id":106997,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-10T22:31:53Z","updated_at":"2017-01-10T22:31:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":364952,"app_id":106997,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2017-01-10T22:31:53Z","updated_at":"2017-01-10T22:31:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":364953,"app_id":106997,"name":"api_secret","kind":"text","required":true,"position":2,"created_at":"2017-01-10T22:31:53Z","updated_at":"2017-01-10T22:31:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":364954,"app_id":106997,"name":"customer_type","kind":"text","required":true,"position":3,"created_at":"2017-01-10T22:31:53Z","updated_at":"2017-08-08T23:27:11Z","default_value":"ecommerce","secure":false,"scopes":null,"options":null},{"id":459601,"app_id":106997,"name":"show_lists","kind":"checkbox","required":false,"position":4,"created_at":"2017-09-26T17:07:55Z","updated_at":"2017-09-26T17:07:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":459602,"app_id":106997,"name":"api_uri","kind":"text","required":true,"position":5,"created_at":"2017-09-26T17:07:55Z","updated_at":"2017-09-26T17:07:55Z","default_value":"zendesk.sailthru.cloud","secure":false,"scopes":null,"options":null}],"plans":[{"id":514,"entity_id":106997,"app_id":106997,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:39.000Z","updated_at":"2019-05-15T05:41:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"3":1,"5":2,"1":1,"4":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":"#003366","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-10T22:31:52Z","updated_at":"2026-03-10T10:57:28Z","terms_conditions_url":null,"app_organization":{"id":932,"name":"Sailthru","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2017-01-10T22:31:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sailthru.com/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2017-09-26T17:07:52Z","owner_id":269519,"author_name":"Nick Gundry","author_email":"nick@sailthru.com","author_url":"http://www.sailthru.com","short_description":"Cross-Channel Data, Personalization and Predictions","long_description":"\u003cp\u003eThe Sailthru Zendesk app is Sailthru’s official integration for Zendesk. The app is designed to provide valuable and actionable data from Sailthru to support agents when working with customers. The app synchronizes certain profile data in both directions between Sailthru and Zendesk. This allows support agents to interact with customers’ Sailthru profiles, while also allowing marketers to act on their statuses in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe app has the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn-ticket user list membership and opt-out status management.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn-ticket Sailthru data on customer behavior (e.g. engagement, last open, signup time).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProfile data sync between Sailthru and Zendesk, with support for changing customer email addresses from within Zendesk (syncing the new email to Sailthru while leaving the rest of the user profile intact).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet customers’ health to inform your Sailthru marketing strategy through a profile var.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdditionally, clients with Sailthru\u0026#39;s Prediction Manager will have access to the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustomer Value Scale: A representation of their Prediction Manager segment based on predictions of 30-day pageviews (for publishers) or 365-day revenue (for ecommerce).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHigh Value Customer Tagging: The Sailthru app will automatically tag high value customers based on Customer Value Score with a sailthru_highvalue label in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo get started contact your Customer Success representative or Support to receive API Application keys for our Zendesk application.\u003c/p\u003e\n\n\u003cp\u003eThe support team will configure you application keys to allow access to our Zendesk Application. For security reasons we ask that you do not use your main account API keys.\u003c/p\u003e\n\n\u003cp\u003eInstall the Sailthru app into your Zendesk environment. Once installed click on Manage and then the Sailthru app from your Zendesk environment. Select the app configuration link and add your API Key and Secret.\u003c/p\u003e\n\n\u003cp\u003eBelow the API key and secret fields you will see an additional form field for customer type.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEcommerce customers:\u003c/strong\u003e Type ecommerce In the customer type field\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePublisher Customers:\u003c/strong\u003e Type publisher in the customer type field.\u003c/p\u003e\n\n\u003cp\u003eThis will configure the application to display the customer value scale differently. For ecommerce customers we will generate a scale based on predicted revenue and for publisher customers we will generate a scale based on predicted page views.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnable list management by support agents.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis setting will enable the admin to configure if end users can remove a customer from a Sailthru marketing list. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eService URI\u003c/strong\u003e\u003cbr\u003e\nThis setting can be ignored unless otherwise instructed by Sailthru to change. It is useful for support purposes. \u003c/p\u003e\n\n\u003cp\u003eSyncing of users*\u003cbr\u003e\nYour CSM will also implement a process for ongoing management of user syncing during setup. For this step we’ll work with you to authorize your Zendesk application to sync users to Sailthru.\u003c/p\u003e\n\n\u003cp\u003eThe sync will enable new tickets created in Zendesk to update Sailthru user profile vars with ticket information.\u003c/p\u003e\n\n\u003cp\u003eTo sync Sailthru user information back to Sailthru create a smart list called zendesk-sync-smart which is built from users with a var of zendesk_sync=true\u003c/p\u003e\n\n\u003cp\u003eOnce the user sync is in place you will be able to sync a user from Zendesk to Sailthru by checking the \u0026#39;Sync to Sailthru\u0026#39; check box field from your user fields.\u003c/p\u003e\n\n\u003cp\u003eOnce installed successfully the app will display a Sailthru user profile for the Person or Ticket Creator.\u003c/p\u003e\n","raw_long_description":"The Sailthru Zendesk app is Sailthru’s official integration for Zendesk. The app is designed to provide valuable and actionable data from Sailthru to support agents when working with customers. The app synchronizes certain profile data in both directions between Sailthru and Zendesk. This allows support agents to interact with customers’ Sailthru profiles, while also allowing marketers to act on their statuses in Zendesk.\n\nThe app has the following features:\n\n* In-ticket user list membership and opt-out status management.\n\n* In-ticket Sailthru data on customer behavior (e.g. engagement, last open, signup time).\n* Profile data sync between Sailthru and Zendesk, with support for changing customer email addresses from within Zendesk (syncing the new email to Sailthru while leaving the rest of the user profile intact).\n* Set customers’ health to inform your Sailthru marketing strategy through a profile var.\n\nAdditionally, clients with Sailthru's Prediction Manager will have access to the following features:\n\n* Customer Value Scale: A representation of their Prediction Manager segment based on predictions of 30-day pageviews (for publishers) or 365-day revenue (for ecommerce).\n\n* High Value Customer Tagging: The Sailthru app will automatically tag high value customers based on Customer Value Score with a sailthru_highvalue label in Zendesk.","raw_installation_instructions":"To get started contact your Customer Success representative or Support to receive API Application keys for our Zendesk application.\n\nThe support team will configure you application keys to allow access to our Zendesk Application. For security reasons we ask that you do not use your main account API keys.\n\nInstall the Sailthru app into your Zendesk environment. Once installed click on Manage and then the Sailthru app from your Zendesk environment. Select the app configuration link and add your API Key and Secret.\n\nBelow the API key and secret fields you will see an additional form field for customer type.\n\n**Ecommerce customers:** Type ecommerce In the customer type field\n\n**Publisher Customers:** Type publisher in the customer type field.\n\nThis will configure the application to display the customer value scale differently. For ecommerce customers we will generate a scale based on predicted revenue and for publisher customers we will generate a scale based on predicted page views.\n\n**Enable list management by support agents.**\n\nThis setting will enable the admin to configure if end users can remove a customer from a Sailthru marketing list. \n\n**Service URI**\nThis setting can be ignored unless otherwise instructed by Sailthru to change. It is useful for support purposes. \n\nSyncing of users*\nYour CSM will also implement a process for ongoing management of user syncing during setup. For this step we’ll work with you to authorize your Zendesk application to sync users to Sailthru.\n\nThe sync will enable new tickets created in Zendesk to update Sailthru user profile vars with ticket information.\n\nTo sync Sailthru user information back to Sailthru create a smart list called zendesk-sync-smart which is built from users with a var of zendesk_sync=true\n\nOnce the user sync is in place you will be able to sync a user from Zendesk to Sailthru by checking the 'Sync to Sailthru' check box field from your user fields.\n\nOnce installed successfully the app will display a Sailthru user profile for the Person or Ticket Creator.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://106997.apps.zdusercontent.com/106997/assets/1505759980-d2a69a43b3d14e72fc10104561fd90e4/logo-small.png","large_icon":"https://106997.apps.zdusercontent.com/106997/assets/1505759980-d2a69a43b3d14e72fc10104561fd90e4/logo.png","screenshots":["https://106997.apps.zdusercontent.com/106997/assets/1505759980-d2a69a43b3d14e72fc10104561fd90e4/screenshot-0.png","https://106997.apps.zdusercontent.com/106997/assets/1505759980-d2a69a43b3d14e72fc10104561fd90e4/screenshot-1.png","https://106997.apps.zdusercontent.com/106997/assets/1505759980-d2a69a43b3d14e72fc10104561fd90e4/screenshot-2.png"],"installation_count":8},{"id":107718,"name":"Spinify - Lively Leaderboards","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":367744,"app_id":107718,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-19T19:27:26Z","updated_at":"2017-01-19T19:27:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":515,"entity_id":107718,"app_id":107718,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:40.000Z","updated_at":"2019-05-15T05:41:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-19T19:27:25Z","updated_at":"2025-04-04T00:03:05Z","terms_conditions_url":null,"app_organization":{"id":914,"name":"Spinify","email":"zendesk@spinify.com","website":"https://www.spinify.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2017-01-19T19:27:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://spinify.com/pricing/"},"location_names":["top_bar"],"last_update_time":"2018-05-10T22:43:32Z","owner_id":269519,"author_name":"Spinify","author_email":"zendesk@spinify.com","author_url":"https://www.spinify.com","short_description":"Leaderboards that Gamify Zendesk tickets to increase team engagement.","long_description":"\u003ch1\u003eMotivate your team with leaderboards, focusing on individual progress. Countdown time to win!\u003c/h1\u003e\n\n\u003cp\u003e70% of employees are disengaged from their employers. Leaderboards showing developer and company activities engage devs. Engaged devs are 3x more creative, 31% more productive. Companies with engaged teams can out perform their competitors by 202% \u003cbr\u003e\n Spinify is built to motivate staff to do more of the activities that matter to your business results. It’s easy to install and setup with Zendesk.\u003cbr\u003e\n The Easiest Motivation Platform \u003cbr\u003e\n * Link your data within seconds \u003cbr\u003e\n * Create leaderboards within minutes \u003cbr\u003e\n * Monitor performance from a distance \u003cbr\u003e\n * See your team progress to a target \u003cbr\u003e\n No coding/IT required \u003cbr\u003e\n * No psychologists required\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor new Spinify customers: Please checkout here \u003ca href=\"https://spinify.com/sign-up/\"\u003ehttps://spinify.com/sign-up/\u003c/a\u003e to set up a free trial to try our amazing product! \u003cbr\u003e\n Getting started \u003cbr\u003e\n * Install Spinify from the Zendesk App Marketplace. \u003cbr\u003e\n * There will be a new Spinify icon will appear in the top bar after installation. \u003cbr\u003e\n * Click the icon and a window will pop up requesting a credential code from the MySpinify integration page. \u003cbr\u003e\n * Go to the \u003ca href=\"https://my.spinify.com/#/integrations\"\u003eMySpinify integration page\u003c/a\u003e and activate the Zendeskintegration. \u003cbr\u003e\n * Please copy the code provided and paste it into the Spinify App pop up window in Zendesk. \u003cbr\u003e\n * Click “Go!” and the installation process will begin. \u003cbr\u003e\n * The text will change saying you are all set up, and you have successfully integrated Zendesk with Spinify. \u003cbr\u003e\n For more information about using or installing Spinify integration tool, visit https://spinify.com/integrations/zendesk/\u003c/p\u003e\n","raw_long_description":"#Motivate your team with leaderboards, focusing on individual progress. Countdown time to win! \n 70% of employees are disengaged from their employers. Leaderboards showing developer and company activities engage devs. Engaged devs are 3x more creative, 31% more productive. Companies with engaged teams can out perform their competitors by 202% \n Spinify is built to motivate staff to do more of the activities that matter to your business results. It’s easy to install and setup with Zendesk.\n The Easiest Motivation Platform \n * Link your data within seconds \n * Create leaderboards within minutes \n * Monitor performance from a distance \n * See your team progress to a target \n No coding/IT required \n * No psychologists required","raw_installation_instructions":"For new Spinify customers: Please checkout here [https://spinify.com/sign-up/](https://spinify.com/sign-up/) to set up a free trial to try our amazing product! \n Getting started \n * Install Spinify from the Zendesk App Marketplace. \n * There will be a new Spinify icon will appear in the top bar after installation. \n * Click the icon and a window will pop up requesting a credential code from the MySpinify integration page. \n * Go to the [MySpinify integration page](https://my.spinify.com/#/integrations) and activate the Zendeskintegration. \n * Please copy the code provided and paste it into the Spinify App pop up window in Zendesk. \n * Click “Go!” and the installation process will begin. \n * The text will change saying you are all set up, and you have successfully integrated Zendesk with Spinify. \n For more information about using or installing Spinify integration tool, visit https://spinify.com/integrations/zendesk/","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://107718.apps.zdusercontent.com/107718/assets/1525991800-bd2c33e666ced594dca02a1d37f91893/logo-small.png","large_icon":"https://107718.apps.zdusercontent.com/107718/assets/1525991800-bd2c33e666ced594dca02a1d37f91893/logo.png","screenshots":["https://107718.apps.zdusercontent.com/107718/assets/1525991800-bd2c33e666ced594dca02a1d37f91893/screenshot-0.png","https://107718.apps.zdusercontent.com/107718/assets/1525991800-bd2c33e666ced594dca02a1d37f91893/screenshot-1.png","https://107718.apps.zdusercontent.com/107718/assets/1525991800-bd2c33e666ced594dca02a1d37f91893/screenshot-2.png"],"installation_count":7},{"id":108007,"name":"JustCall for Support","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":368801,"app_id":108007,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-01-23T19:59:03Z","updated_at":"2017-01-23T19:59:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":517,"entity_id":108007,"app_id":108007,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:43.000Z","updated_at":"2019-05-15T05:41:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-01-23T19:59:03Z","updated_at":"2026-03-17T07:50:53Z","terms_conditions_url":null,"app_organization":{"id":476,"name":"JustCall","email":"help@justcall.io","website":"https://justcall.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,3,5],"date_published":"2017-01-23T19:59:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.justcall.io/pricing?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration\u0026utm_content=pricing"},"location_names":["top_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2023-12-13T21:19:41Z","owner_id":269519,"author_name":"JustCall","author_email":"help@justcall.io","author_url":"https://www.justcall.io/?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration","short_description":"AI-powered customer communication platform to engineer better conversations.","long_description":"\u003cp\u003e\u003cstrong\u003eAbout JustCall\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJustCall is a cloud phone system that comes packed with advanced capabilities like automation, integrations, and analytics. It ensures productive experiences for agents, sales reps, and managers. With JustCall-Zendesk integration, you can supercharge your support functions with contact center features.\u003c/p\u003e\n\n\u003cp\u003eTry JustCall for free. Click \u003ca href=\"https://justcall.io/signup?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration\u0026utm_content=signup\"\u003ehere\u003c/a\u003e to get started with your 14-day free trial in under 5 minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat can you do with JustCall-Zendesk Integration?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJustCall offers a versatile and quick integration with Zendesk that can enhance the experience for your customer-facing teams. Work more efficiently with easy-to-use call center features like click-to-call, auto-logging, IVR, SMS logging, power dialer, and more.\u003c/p\u003e\n\n\u003cp\u003eSome useful features are:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1) Make \u0026amp; receive phone calls within Zendesk:\u003c/strong\u003e Our native app for Zendesk appears next to your tickets and contacts so that you don\u0026#39;t have to move away or switch between screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2) Send text messages with a click, run bulk SMS campaigns:\u003c/strong\u003e Ramp up your outbound and inbound campaigns with text messages. You can even import your contacts to JustCall from Zendesk to send a text broadcast (bulk SMS).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3) Track your activities, call recordings \u0026amp; voicemails:\u003c/strong\u003e View your daily interactions with contacts and keep track of every activity. Easily listen to call recordings and voicemails, gain context and navigate conversations. Playable call recording is available only with “Partner Edition”.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4) Convert calls from unknown numbers into contacts (optional):\u003c/strong\u003e You can capture incoming calls from prospective leads and convert them into New Zendesk contact.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5) Log calls and texts under the same ticket:\u003c/strong\u003e JustCall doesn’t create new tickets on Zendesk unnecessarily. We like to keep things simple and the dashboard uncrowded. Your calls are logged back under the same ticket from where they originated. Our systems are designed to log your incoming and outgoing text messages with a customer under a single ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e6) Powerful analytics:\u003c/strong\u003e You can track calling and texting activities on the agent level directly from your Zendesk account. In addition, get access to detailed analytics on the JustCall dashboard.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat more do you get with JustCall?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1) Local phone numbers available in 70+ countries:\u003c/strong\u003e Expand in international markets with business phone numbers people recognize \u0026amp; trust.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2) Integration with 100+ business tools:\u003c/strong\u003e In addition to Zendesk, integrate JustCall with tools like HubSpot \u0026amp; Salesforce. Create custom workflows in minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3) Multichannel conversations:\u003c/strong\u003e Send bulk SMS \u0026amp; MMS. Run text message drip campaigns on auto. Leverage SMS bot.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4) Value at every step:\u003c/strong\u003e From affordable pricing to faster speed-to-value, JustCall optimizes your ROI with improved agent productivity \u0026amp; customer engagement.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5) Hassle-free migration:\u003c/strong\u003e Already using a different cloud phone? Migrate easily with end-to-end support from our experts.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e6) World-class support:\u003c/strong\u003e Have a dedicated account manager to address all your needs. Find help by your side all the time.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting Started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSet up the JustCall-Zendesk integration in just a few minutes. Follow these three steps:\u003c/p\u003e\n\n\u003cp\u003e1) Press Install next to our app on the Zendesk Marketplace. This will install our Dialer in your Zendesk portal. Our app will be available next to your tickets and contacts.\u003c/p\u003e\n\n\u003cp\u003e2) Head over to \u003ca href=\"https://www.justcall.io/?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration\u0026utm_content=install\"\u003eJustCall\u003c/a\u003e and login to your JustCall account.\u003c/p\u003e\n\n\u003cp\u003e3) Select Integrations from the sidebar, find Zendesk and press the Integrate button next to it.\u003c/p\u003e\n\n\u003cp\u003eLastly, install our \u003ca href=\"https://justcall.io/crx\"\u003eChrome Extension\u003c/a\u003e if you want the click-to-call \u0026amp; click-to-text buttons against the phone numbers of your Zendesk contacts.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed Help?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://help.justcall.io/en/articles/3914703-how-to-configure-my-zendesk-integration\"\u003ehelp guide\u003c/a\u003e that explains how to configure Zendesk integration. Or, you can email us at help@justcall.io.\u003c/p\u003e\n","raw_long_description":"**About JustCall**\n\nJustCall is a cloud phone system that comes packed with advanced capabilities like automation, integrations, and analytics. It ensures productive experiences for agents, sales reps, and managers. With JustCall-Zendesk integration, you can supercharge your support functions with contact center features.\n\nTry JustCall for free. Click [here](https://justcall.io/signup?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration\u0026utm_content=signup) to get started with your 14-day free trial in under 5 minutes.\n\n**What can you do with JustCall-Zendesk Integration?**\n\nJustCall offers a versatile and quick integration with Zendesk that can enhance the experience for your customer-facing teams. Work more efficiently with easy-to-use call center features like click-to-call, auto-logging, IVR, SMS logging, power dialer, and more.\n\nSome useful features are:\n\n**1) Make \u0026 receive phone calls within Zendesk:** Our native app for Zendesk appears next to your tickets and contacts so that you don't have to move away or switch between screens.\n\n**2) Send text messages with a click, run bulk SMS campaigns:** Ramp up your outbound and inbound campaigns with text messages. You can even import your contacts to JustCall from Zendesk to send a text broadcast (bulk SMS).\n\n**3) Track your activities, call recordings \u0026 voicemails:** View your daily interactions with contacts and keep track of every activity. Easily listen to call recordings and voicemails, gain context and navigate conversations. Playable call recording is available only with “Partner Edition”.\n\n**4) Convert calls from unknown numbers into contacts (optional):** You can capture incoming calls from prospective leads and convert them into New Zendesk contact.\n\n**5) Log calls and texts under the same ticket:** JustCall doesn’t create new tickets on Zendesk unnecessarily. We like to keep things simple and the dashboard uncrowded. Your calls are logged back under the same ticket from where they originated. Our systems are designed to log your incoming and outgoing text messages with a customer under a single ticket.\n\n**6) Powerful analytics:** You can track calling and texting activities on the agent level directly from your Zendesk account. In addition, get access to detailed analytics on the JustCall dashboard.\n\n**What more do you get with JustCall?**\n\n**1) Local phone numbers available in 70+ countries:** Expand in international markets with business phone numbers people recognize \u0026 trust.\n\n**2) Integration with 100+ business tools:** In addition to Zendesk, integrate JustCall with tools like HubSpot \u0026 Salesforce. Create custom workflows in minutes.\n\n**3) Multichannel conversations:** Send bulk SMS \u0026 MMS. Run text message drip campaigns on auto. Leverage SMS bot.\n\n**4) Value at every step:** From affordable pricing to faster speed-to-value, JustCall optimizes your ROI with improved agent productivity \u0026 customer engagement.\n\n**5) Hassle-free migration:** Already using a different cloud phone? Migrate easily with end-to-end support from our experts.\n\n**6) World-class support:** Have a dedicated account manager to address all your needs. Find help by your side all the time.","raw_installation_instructions":"**Getting Started**\n\nSet up the JustCall-Zendesk integration in just a few minutes. Follow these three steps:\n\n1) Press Install next to our app on the Zendesk Marketplace. This will install our Dialer in your Zendesk portal. Our app will be available next to your tickets and contacts.\n\n2) Head over to [JustCall](https://www.justcall.io/?utm_source=zendeskmarketplace+\u0026utm_medium=integrationpartnerlisting\u0026utm_campaign=integration\u0026utm_content=install) and login to your JustCall account.\n\n3) Select Integrations from the sidebar, find Zendesk and press the Integrate button next to it.\n\nLastly, install our [Chrome Extension](https://justcall.io/crx) if you want the click-to-call \u0026 click-to-text buttons against the phone numbers of your Zendesk contacts.\n\n**Need Help?**\n\nCheck out our [help guide](https://help.justcall.io/en/articles/3914703-how-to-configure-my-zendesk-integration) that explains how to configure Zendesk integration. Or, you can email us at help@justcall.io.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://108007.apps.zdusercontent.com/108007/assets/1702497552-67f6b0c4f1f2c54cbfd1d5314eb79aad/logo-small.png","large_icon":"https://108007.apps.zdusercontent.com/108007/assets/1702497552-67f6b0c4f1f2c54cbfd1d5314eb79aad/logo.png","screenshots":["https://108007.apps.zdusercontent.com/108007/assets/1702497552-67f6b0c4f1f2c54cbfd1d5314eb79aad/screenshot-0.png","https://108007.apps.zdusercontent.com/108007/assets/1702497552-67f6b0c4f1f2c54cbfd1d5314eb79aad/screenshot-1.png","https://108007.apps.zdusercontent.com/108007/assets/1702497552-67f6b0c4f1f2c54cbfd1d5314eb79aad/screenshot-2.png"],"installation_count":53},{"id":109707,"name":"Recursive Labs Visual Engagement","state":"published","version":"3.7.0","framework_version":"2.0","parameters":[{"id":375795,"app_id":109707,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-07T02:24:51Z","updated_at":"2017-02-07T02:24:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":375793,"app_id":109707,"name":"sitekey","kind":"text","required":true,"position":1,"created_at":"2017-02-07T02:24:51Z","updated_at":"2017-02-07T02:24:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":375794,"app_id":109707,"name":"environment","kind":"text","required":true,"position":2,"created_at":"2017-02-07T02:24:51Z","updated_at":"2017-07-26T20:39:15Z","default_value":"production","secure":false,"scopes":null,"options":null},{"id":439973,"app_id":109707,"name":"apikey","kind":"text","required":true,"position":3,"created_at":"2017-07-26T20:39:15Z","updated_at":"2017-07-26T20:39:15Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":519,"entity_id":109707,"app_id":109707,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:45.000Z","updated_at":"2019-05-15T05:41:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#04444D","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-02-07T02:24:50Z","updated_at":"2026-05-04T15:55:33Z","terms_conditions_url":null,"app_organization":{"id":991,"name":"Recursive Labs","email":"support@recursivelabs.io","website":"https://recursivelabs.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[7,3,1,8],"date_published":"2017-02-07T02:24:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.recursivelabs.com/"},"location_names":["background","ticket_sidebar","top_bar"],"last_update_time":"2026-05-04T15:55:27Z","owner_id":269519,"author_name":"Recursive Labs","author_email":"support@recursivelabs.io","author_url":"https://recursivelabs.io","short_description":"Securely engage with customers using patented cobrowse, video chat and screen share.","long_description":"\u003cp\u003eRecursive Labs is the leader in digital customer engagement. With our patented visual engagement platform, you can interface live with your customers on any device. Our enterprise grade platform allows you to be effective from the consumer all the way to compliance.\u003c/p\u003e\n\n\u003cp\u003eThe Recursive Labs customer engagement solution includes Realtime cobrowse, Replay Interactive Video, Record archiving, and Reply chatbot integration. This patented Visual Engagement Platform is the first cross-device solution built from the ground up for today\u0026#39;s security-conscious industries.\u003c/p\u003e\n\n\u003cp\u003eOur open API platform includes:\u003cbr\u003e\n- The industry\u0026#39;s most secure, cross-platform cobrowsing solution\u003cbr\u003e\n- Engagement capabilities on any website, desktop, mobile, and IoT device\u003cbr\u003e\n- No-download, in-browser voice and video chat\u003cbr\u003e\n- Recording capabilities for compliance and training\u003cbr\u003e\n- Open integration with major bot platforms for interactive video and elegant escalation to live engagement\u003c/p\u003e\n\n\u003cp\u003eThe Recursive Labs Zendesk integration brings these platform features to your agents:\u003cbr\u003e\n- Escalate to cobrowse from Zendesk chat or support with a single click.\u003cbr\u003e\n- Cobrowse with customers directly inside Zendesk; no new tabs or windows.\u003cbr\u003e\n- Automatically attach cobrowsing data to your trouble tickets for reporting/auditing purposes.\u003cbr\u003e\n- Turnkey integration with your existing Zendesk Web Widget.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003ePricing\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eYou can try this innovative platform for FREE with the Realtime Essential Plan. We offer 3 plans designed to meet the specific needs of your organization: Essential, Team and Enterprise. To determine which option is best for your organization, review our \u003ca href=\"https://recursivelabs.com/plans-pricing/?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace\"\u003eplans and pricing\u003c/a\u003e information or \u003ca href=\"https://info.recursivelabs.com/contact-us-schedule-a-demo?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace\"\u003espeak with a team member\u003c/a\u003e today. \u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://www.recursivelabs.com/privacy-policy \u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003cp\u003eReady to empower your agents with cobrowse, video chat and screen share? Pick the right \u003ca href=\"https://recursivelabs.com/plans-pricing/?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace\"\u003eplan\u003c/a\u003e for your organization or \u003ca href=\"https://info.recursivelabs.com/contact-us-schedule-a-demo?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace\"\u003eschedule time\u003c/a\u003e to talk with a team member about how cobrowsing and visual engagement could benefit your organization. A Recursive Labs team member will be in touch shortly to help you create an account.\u003c/p\u003e\n\n\u003cp\u003eFor help, contact \u003ca href=\"mailto:info@recursivelabs.com\"\u003einfo@recursivelabs.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Recursive Labs is the leader in digital customer engagement. With our patented visual engagement platform, you can interface live with your customers on any device. Our enterprise grade platform allows you to be effective from the consumer all the way to compliance.\r\n\r\nThe Recursive Labs customer engagement solution includes Realtime cobrowse, Replay Interactive Video, Record archiving, and Reply chatbot integration. This patented Visual Engagement Platform is the first cross-device solution built from the ground up for today's security-conscious industries.\r\n\r\nOur open API platform includes:\r\n- The industry's most secure, cross-platform cobrowsing solution\r\n- Engagement capabilities on any website, desktop, mobile, and IoT device\r\n- No-download, in-browser voice and video chat\r\n- Recording capabilities for compliance and training\r\n- Open integration with major bot platforms for interactive video and elegant escalation to live engagement\r\n\r\nThe Recursive Labs Zendesk integration brings these platform features to your agents:\r\n- Escalate to cobrowse from Zendesk chat or support with a single click.\r\n- Cobrowse with customers directly inside Zendesk; no new tabs or windows.\r\n- Automatically attach cobrowsing data to your trouble tickets for reporting/auditing purposes.\r\n- Turnkey integration with your existing Zendesk Web Widget.\r\n\r\n**Pricing**\r\n-----------\r\nYou can try this innovative platform for FREE with the Realtime Essential Plan. We offer 3 plans designed to meet the specific needs of your organization: Essential, Team and Enterprise. To determine which option is best for your organization, review our [plans and pricing](https://recursivelabs.com/plans-pricing/?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace) information or [speak with a team member](https://info.recursivelabs.com/contact-us-schedule-a-demo?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace) today. \r\n\r\nPrivacy Policy: https://www.recursivelabs.com/privacy-policy \r\n\r\n----------\r\n","raw_installation_instructions":"Ready to empower your agents with cobrowse, video chat and screen share? Pick the right [plan](https://recursivelabs.com/plans-pricing/?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace) for your organization or [schedule time](https://info.recursivelabs.com/contact-us-schedule-a-demo?utm_campaign=Consideration\u0026utm_source=Zendesk\u0026utm_medium=marketplace) to talk with a team member about how cobrowsing and visual engagement could benefit your organization. A Recursive Labs team member will be in touch shortly to help you create an account.\r\n\r\nFor help, contact [info@recursivelabs.com](mailto:info@recursivelabs.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://109707.apps.zdusercontent.com/109707/assets/1777312004-e997f7635d80d062d13f8cc2c10e2f44/support/logo-small.png","large_icon":"https://109707.apps.zdusercontent.com/109707/assets/1777312004-e997f7635d80d062d13f8cc2c10e2f44/support/logo.png","screenshots":["https://109707.apps.zdusercontent.com/109707/assets/1777312004-e997f7635d80d062d13f8cc2c10e2f44/support/screenshot-0.png","https://109707.apps.zdusercontent.com/109707/assets/1777312004-e997f7635d80d062d13f8cc2c10e2f44/support/screenshot-1.png","https://109707.apps.zdusercontent.com/109707/assets/1777312004-e997f7635d80d062d13f8cc2c10e2f44/support/screenshot-2.png"],"installation_count":24},{"id":109719,"name":"IntegrateCloud Translation App","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":375826,"app_id":109719,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-07T03:07:44Z","updated_at":"2017-02-07T03:07:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":520,"entity_id":109719,"app_id":109719,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:46.000Z","updated_at":"2019-05-15T05:41:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":1,"count":{"1":2,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-02-07T03:07:44Z","updated_at":"2025-04-04T00:03:07Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-02-07T03:07:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-05-10T17:35:15Z","owner_id":269519,"author_name":"Chirag Shah","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Enables your company to solve tickets in more than 50 different languages.","long_description":"\u003cp\u003eIntegrateCloud is a company which specializes in creating Zendesk Apps for third party integrations as well apps that make agents productive. Just install the App to use, no signup required.\u003cbr\u003e\n The IntegrateCloud Translation App helps to support Customers with different languages that act as a barrier between communication with one another. This app will allow agents to convert ticket comments into a language the agent can understand. When agents have the option to convert different languages into one the agent understands, the conversation between the agent and customer goes smoother and faster. The app converts text between 53 different languages.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Translate App. \u003c/li\u003e\n\u003cli\u003eYou re good to go!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"IntegrateCloud is a company which specializes in creating Zendesk Apps for third party integrations as well apps that make agents productive. Just install the App to use, no signup required.\n The IntegrateCloud Translation App helps to support Customers with different languages that act as a barrier between communication with one another. This app will allow agents to convert ticket comments into a language the agent can understand. When agents have the option to convert different languages into one the agent understands, the conversation between the agent and customer goes smoother and faster. The app converts text between 53 different languages.\n","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Translate App. \n 3. You re good to go!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://109719.apps.zdusercontent.com/109719/assets/1525405559-cd289f064534cc08544703191e930476/logo-small.png","large_icon":"https://109719.apps.zdusercontent.com/109719/assets/1525405559-cd289f064534cc08544703191e930476/logo.png","screenshots":["https://109719.apps.zdusercontent.com/109719/assets/1525405559-cd289f064534cc08544703191e930476/screenshot-0.png","https://109719.apps.zdusercontent.com/109719/assets/1525405559-cd289f064534cc08544703191e930476/screenshot-1.png","https://109719.apps.zdusercontent.com/109719/assets/1525405559-cd289f064534cc08544703191e930476/screenshot-2.png"],"installation_count":0},{"id":110118,"name":"VoiceManagement","state":"published","version":"2.0.8.5","framework_version":"2.0","parameters":[{"id":377640,"app_id":110118,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-09T23:19:10Z","updated_at":"2017-02-09T23:19:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":470796,"app_id":110118,"name":"axialys_token","kind":"text","required":true,"position":1,"created_at":"2017-11-07T01:04:55Z","updated_at":"2017-11-07T01:04:55Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":524,"entity_id":110118,"app_id":110118,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:51.000Z","updated_at":"2019-05-15T05:41:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":3,"1":1,"3":1,"2":0,"4":0}},"single_install":true,"default_locale":"fr","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-02-09T23:19:07Z","updated_at":"2026-09-29T08:29:36Z","terms_conditions_url":null,"app_organization":{"id":992,"name":"Axialys","email":"support@axialys.com","website":"https://www.axialys.com/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[7,1,5,3],"date_published":"2017-02-09T23:19:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.axialys.com/prix-logiciel-call-center-axialys/"},"location_names":["background","top_bar","user_sidebar","ticket_sidebar"],"last_update_time":"2025-09-24T16:37:55Z","owner_id":269519,"author_name":"Axialys","author_email":"zendesk@axialys.com","author_url":"https://www.axialys.com/","short_description":"Click-to-call and CTI integration between Zendesk and Voice Management platform","long_description":"\u003cp\u003e\u003cstrong\u003eSIMPLE YET POWERFUL FEATURES\u003c/strong\u003e\u003cbr\u003e\nDon\u0026#39;t let your phone system sit apart from your Zendesk solution!\u003c/p\u003e\n\n\u003cp\u003eEnjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as :\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEasy click-to-dial from any Zendesk contact info\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFull CRM history for phone calls, including call duration and even attached audio recordings\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eFULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION\u003c/strong\u003e\u003cbr\u003e\nAxialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including :\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eComplete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation\u003c/li\u003e\n\u003cli\u003eFeature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...)\u003c/li\u003e\n\u003cli\u003eOutgoing call campaigns management\u003c/li\u003e\n\u003cli\u003eSpeech synthesis for easy audio setup, as well as option for professional voice talents\u003c/li\u003e\n\u003cli\u003eDetailed statistics, including agents activity reports, QoS statistics for inbound calls, etc.\u003c/li\u003e\n\u003cli\u003eFull dashboard options for live supervision of the activity, both local and remote\u003c/li\u003e\n\u003cli\u003eSingle sign-on and user synchronisation between Axialys\u0026#39; Voice Management and Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAnd lots more...\u003c/p\u003e\n\n\u003cp\u003eAxialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use the Voice Management Zendesk app, you must be subscribed to Axialys service.\u003c/p\u003e\n\n\u003cp\u003eHow To install the Voice Management app ?\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk account, then click the Admin icon in the sidebar\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Marketplace, then find the Voice Management app and click the title\u003c/li\u003e\n\u003cli\u003eOn the Voice Management app page, click Install app on the upper-right corner\u003c/li\u003e\n\u003cli\u003eConfigure the app settings (there is no specific configuration), then click Install.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease visit \u003ca href=\"https://www.axialys.com/\"\u003eour website\u003c/a\u003e \u003ca href=\"mailto:zendesk@axialys.com\"\u003econtact us\u003c/a\u003e for more information.\u003c/p\u003e\n","raw_long_description":"**SIMPLE YET POWERFUL FEATURES**\nDon't let your phone system sit apart from your Zendesk solution!\n\nEnjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as :\n\n* Easy click-to-dial from any Zendesk contact info\n\n* Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data)\n\n* Full CRM history for phone calls, including call duration and even attached audio recordings\n\n---\n**FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION**\nAxialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including :\n\n* Complete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation\n* Feature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...)\n* Outgoing call campaigns management\n* Speech synthesis for easy audio setup, as well as option for professional voice talents\n* Detailed statistics, including agents activity reports, QoS statistics for inbound calls, etc.\n* Full dashboard options for live supervision of the activity, both local and remote\n* Single sign-on and user synchronisation between Axialys' Voice Management and Zendesk\n\n---\nAnd lots more...\n\nAxialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.","raw_installation_instructions":"To use the Voice Management Zendesk app, you must be subscribed to Axialys service.\n\nHow To install the Voice Management app ?\n\n* Sign in to your Zendesk account, then click the Admin icon in the sidebar\n* Select Apps \u003e Marketplace, then find the Voice Management app and click the title\n* On the Voice Management app page, click Install app on the upper-right corner\n* Configure the app settings (there is no specific configuration), then click Install.\n\nPlease visit [our website](https://www.axialys.com/) [contact us](mailto:zendesk@axialys.com) for more information.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://110118.apps.zdusercontent.com/110118/assets/1757664300-699dff2763a3b83613471f43c7068382/logo-small.png","large_icon":"https://110118.apps.zdusercontent.com/110118/assets/1757664300-699dff2763a3b83613471f43c7068382/logo.png","screenshots":["https://110118.apps.zdusercontent.com/110118/assets/1757664300-699dff2763a3b83613471f43c7068382/screenshot-0.png","https://110118.apps.zdusercontent.com/110118/assets/1757664300-699dff2763a3b83613471f43c7068382/screenshot-1.png","https://110118.apps.zdusercontent.com/110118/assets/1757664300-699dff2763a3b83613471f43c7068382/screenshot-2.png"],"installation_count":45},{"id":110120,"name":"Zight","state":"published","version":"8.3.0","framework_version":"2.0","parameters":[{"id":377643,"app_id":110120,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-09T23:36:56Z","updated_at":"2017-02-09T23:36:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":525,"entity_id":110120,"app_id":110120,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:52.000Z","updated_at":"2019-05-15T05:41:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":12,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#237de6","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2017-02-09T23:36:56Z","updated_at":"2026-09-03T20:37:06Z","terms_conditions_url":null,"app_organization":{"id":993,"name":"Zight","email":"support@zight.com","website":"https://zight.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2017-02-09T23:36:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://share.zight.com/pricing"},"location_names":["ticket_editor"],"last_update_time":"2026-09-03T20:37:01Z","owner_id":269519,"author_name":"Zight","author_email":"support@zight.com","author_url":"https://support.zight.com/hc/en-us/articles/5825191579671-Zight-for-Zendesk-Support-Editor-App","short_description":"See what your customers see.\nRequest videos from customers so they can show you bugs, questions, or feedback—no apps, installs, or friction.","long_description":"\u003cp\u003eZight: The easiest way to answer customers\u0026#39; questions with video and images.\u003c/p\u003e\n\n\u003cp\u003eThe Zight app for Zendesk makes communicating with your customers fast and easy. Create screen recordings of bugs and product explainer GIFs. Give feedback with screen annotations and embed video walkthroughs with voice overs in your documentation for unmatched productivity. With the Zight Zendesk app, you can:\u003cbr\u003e\n - Quickly record your screen in high quality or GIF to explain a complex process, answer a question, or show a bug\u003cbr\u003e\n - Instantly capture and markup a screenshot to give quick feedback, blur sensitive data, or point out something important\u003cbr\u003e\n - Easily embed video and visual content you create with Zight into Zendesk\u0026#39;s help center or your company\u0026#39;s documentation pages.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure:\u003c/strong\u003e We collect the information you provide (like account/contact details) plus product usage and device data (such as login activity, pages accessed, and diagnostic information) to operate, secure, and improve Zight. See more at \u003ca href=\"https://zight.com/legal/terms-of-service/\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick the Zight icon to open the app.\u003c/li\u003e\n\u003cli\u003eThen click \u0026#39;Get Started.\u0026#39;\u003c/li\u003e\n\u003cli\u003eIf you are not already signed into your Zight account, you\u0026#39;ll be prompted to sign-in into your account (or you can create one if you\u0026#39;re a new user).\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk to access your Zight account.\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it, you\u0026#39;re all set!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Zight: The easiest way to answer customers' questions with video and images.\n\nThe Zight app for Zendesk makes communicating with your customers fast and easy. Create screen recordings of bugs and product explainer GIFs. Give feedback with screen annotations and embed video walkthroughs with voice overs in your documentation for unmatched productivity. With the Zight Zendesk app, you can:\n - Quickly record your screen in high quality or GIF to explain a complex process, answer a question, or show a bug\n - Instantly capture and markup a screenshot to give quick feedback, blur sensitive data, or point out something important\n - Easily embed video and visual content you create with Zight into Zendesk's help center or your company's documentation pages.\n\n**Data Disclosure:** We collect the information you provide (like account/contact details) plus product usage and device data (such as login activity, pages accessed, and diagnostic information) to operate, secure, and improve Zight. See more at [Terms of Service](https://zight.com/legal/terms-of-service/).","raw_installation_instructions":"1. Click the Zight icon to open the app.\n2. Then click 'Get Started.'\n3. If you are not already signed into your Zight account, you'll be prompted to sign-in into your account (or you can create one if you're a new user).\n4. Authorize Zendesk to access your Zight account.\n5. That's it, you're all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://110120.apps.zdusercontent.com/110120/assets/1787847925-a9f08b47bb1a535e45c2c79e93eb6626/logo-small.png","large_icon":"https://110120.apps.zdusercontent.com/110120/assets/1787847925-a9f08b47bb1a535e45c2c79e93eb6626/logo.png","screenshots":["https://110120.apps.zdusercontent.com/110120/assets/1787847925-a9f08b47bb1a535e45c2c79e93eb6626/screenshot-0.png","https://110120.apps.zdusercontent.com/110120/assets/1787847925-a9f08b47bb1a535e45c2c79e93eb6626/screenshot-1.png","https://110120.apps.zdusercontent.com/110120/assets/1787847925-a9f08b47bb1a535e45c2c79e93eb6626/screenshot-2.png"],"installation_count":310},{"id":110233,"name":"Emoji","state":"published","version":"2.3.8","framework_version":"2.0","parameters":[{"id":378082,"app_id":110233,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-10T22:16:08Z","updated_at":"2017-02-10T22:16:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":378072,"app_id":110233,"name":"Minimum","kind":"text","required":false,"position":1,"created_at":"2017-02-10T22:16:06Z","updated_at":"2017-05-04T18:11:02Z","default_value":"1.1","secure":false,"scopes":null,"options":null},{"id":378073,"app_id":110233,"name":"Maximum","kind":"text","required":false,"position":2,"created_at":"2017-02-10T22:16:06Z","updated_at":"2017-02-10T22:16:06Z","default_value":"6.1","secure":false,"scopes":null,"options":null},{"id":378074,"app_id":110233,"name":"Smiles \u0026 people","kind":"checkbox","required":false,"position":3,"created_at":"2017-02-10T22:16:07Z","updated_at":"2017-02-10T22:16:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":378075,"app_id":110233,"name":"Animals \u0026 nature","kind":"checkbox","required":false,"position":4,"created_at":"2017-02-10T22:16:07Z","updated_at":"2017-02-10T22:16:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":378076,"app_id":110233,"name":"Food \u0026 drink","kind":"checkbox","required":false,"position":5,"created_at":"2017-02-10T22:16:07Z","updated_at":"2017-02-10T22:16:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":378077,"app_id":110233,"name":"Activities","kind":"checkbox","required":false,"position":6,"created_at":"2017-02-10T22:16:07Z","updated_at":"2017-02-10T22:16:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":378078,"app_id":110233,"name":"Objects","kind":"checkbox","required":false,"position":7,"created_at":"2017-02-10T22:16:08Z","updated_at":"2017-02-10T22:16:08Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":378079,"app_id":110233,"name":"Travel \u0026 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-02-10T22:16:04Z","updated_at":"2025-04-04T00:03:07Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[10],"date_published":"2017-02-10T22:16:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2017-02-10T22:16:04Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Add emojis to the ticket comment","long_description":"\u003cp\u003eSometimes words just aren’t enough. With the Emoji app, your agents have a way to express themselves and communicate a full range of emotions. The Emoji app is located right in the Rich Text Editor toolbar, making it more accessible with fewer clicks, right when your agents need it.\u003c/p\u003e\n\n\u003cp\u003eThis app is available for everyone on a Team Plan or above who has enabled the Rich Text Editor.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend Unicode emoji that appear as native emoji to the end user\u003c/li\u003e\n\u003cli\u003eQuickly access the emoji library from the Rich Text Editor\u003c/li\u003e\n\u003cli\u003eSearch for your favorite emoji\u003c/li\u003e\n\u003cli\u003eBrowse emojis by category\u003c/li\u003e\n\u003cli\u003eJump quickly between categories\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIt’s pretty simple. All you have to do is install the Emoji app to use it immediately. There are also a few native configuration changes you can make to your app.\u003c/p\u003e\n\n\u003cp\u003eConfiguration Options\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTitle (Default: \u0026#39;Emoji\u0026#39;):\u003c/strong\u003e The name of the app as it appears in the apps list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVersion setting (Default: Unicode versions 2- 6.1):\u003c/strong\u003e These two minimum and maximum fields allow you to change the Unicode version that this app pulls in. Some teams with older software may want to not display the most recent versions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCategories (Default: All except Flags):\u003c/strong\u003e Choose any Unicode categories that you’d like your agents to have access to.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable role restrictions? (Default: No):\u003c/strong\u003e Allows you to choose which agent roles that the app will be available for. If this is not checked, all agents will be able to use this app.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Sometimes words just aren’t enough. With the Emoji app, your agents have a way to express themselves and communicate a full range of emotions. The Emoji app is located right in the Rich Text Editor toolbar, making it more accessible with fewer clicks, right when your agents need it.\n\nThis app is available for everyone on a Team Plan or above who has enabled the Rich Text Editor.\n\n* Send Unicode emoji that appear as native emoji to the end user\n* Quickly access the emoji library from the Rich Text Editor\n* Search for your favorite emoji\n* Browse emojis by category\n* Jump quickly between categories","raw_installation_instructions":"It’s pretty simple. All you have to do is install the Emoji app to use it immediately. There are also a few native configuration changes you can make to your app.\n\nConfiguration Options\n\n* **Title (Default: 'Emoji'):** The name of the app as it appears in the apps list.\n* **Version setting (Default: Unicode versions 2- 6.1):** These two minimum and maximum fields allow you to change the Unicode version that this app pulls in. Some teams with older software may want to not display the most recent versions.\n* **Categories (Default: All except Flags):** Choose any Unicode categories that you’d like your agents to have access to.\n* **Enable role restrictions? (Default: No):** Allows you to choose which agent roles that the app will be available for. If this is not checked, all agents will be able to use this app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://110233.apps.zdusercontent.com/110233/assets/1513204315-5767a011cba4846648dc779987ee90e5/logo-small.png","large_icon":"https://110233.apps.zdusercontent.com/110233/assets/1513204315-5767a011cba4846648dc779987ee90e5/logo.png","screenshots":["https://110233.apps.zdusercontent.com/110233/assets/1513204315-5767a011cba4846648dc779987ee90e5/screenshot-1.png","https://110233.apps.zdusercontent.com/110233/assets/1513204315-5767a011cba4846648dc779987ee90e5/screenshot-2.png"],"installation_count":1805},{"id":112246,"name":"parlamind Assist","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":384910,"app_id":112246,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-02-27T22:00:16Z","updated_at":"2017-02-27T22:00:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":384908,"app_id":112246,"name":"pm_domain","kind":"hidden","required":false,"position":1,"created_at":"2017-02-27T22:00:16Z","updated_at":"2017-02-27T22:00:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":384909,"app_id":112246,"name":"api_token","kind":"hidden","required":false,"position":2,"created_at":"2017-02-27T22:00:16Z","updated_at":"2017-02-27T22:00:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":529,"entity_id":112246,"app_id":112246,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:57.000Z","updated_at":"2019-05-15T05:41:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":28,"average":3,"count":{"5":15,"1":12,"2":1,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-02-27T22:00:15Z","updated_at":"2025-04-04T00:03:08Z","terms_conditions_url":null,"app_organization":{"id":1014,"name":"parlamind","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2017-02-27T22:00:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vier.ai/"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2018-08-16T20:43:50Z","owner_id":269519,"author_name":"parlamind","author_email":"support@parlamind.com","author_url":"http://www.parlamind.com","short_description":"Add AI to your team and reply to tickets faster with suggested answers.","long_description":"\u003ch1\u003eKey features:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eNever miss a thing: parlamind Assist lists customer’s issues in a convenient overview, so you don’t forget to alos address that 3rd question, or 4th, or 5th...\u003c/li\u003e\n\u003cli\u003eBe faster and more productive: parlamind Assist pre-composes a suitable answer upon opening the ticket. Quick review, one click, and you are good to close the ticket.\u003c/li\u003e\n\u003cli\u003eTeach it to get better: parlamind Assist learns from your usage and gets better over time. You don’t have to do much except using it.\u003c/li\u003e\n\u003cli\u003eparlamind spricht auch Deutsch, and English of course.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eOther features coming soon:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated fetching of data from 3rd party systems, no more need to copy and paste data from your CRM, shop system or logistics software\u003c/li\u003e\n\u003cli\u003eMore languages\u003c/li\u003e\n\u003cli\u003eAre we missing something? Let us know by sending an e-mail to support@parlamind.com.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003ePrivacy \u0026amp; Data protection\u003c/h1\u003e\n\n\u003cp\u003eparlamind is made is Germany and subject to German privacy regulations - among the strictest in the world. We host exclusively on servers located in Germany, your data never leaves our sphere of influence, and we are happy to issue a Commissioned Data Agreement according to Section 11 of the Federal Privacy Protection Act (Auftragsdatenverarbeitungsvertrag nach §11 BDSG).\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003cp\u003ePlease follow the instructions below as a Zendesk administrator in your organisation.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall parlamind Assist from the Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eOpen parlamind Assist by clicking on the icon in your navigation bar.\u003c/li\u003e\n\u003cli\u003eChoose to sign up or connect to an already existing parlamind.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnswers are available on right side when viewing tickets. However, please note that only users connected to parlamind is able to view answers. As an administrator, you can connect Zendesk agents via parlamind Assist app.\u003c/p\u003e\n\n\u003ch1\u003eConnect\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConnecting to a parlamind assumes you already have an existing parlamind account (yourcompany.parlamind.com).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe next step asks you to complete Zendesk’s OAuth process. Please wait until parlamind Assist has been configured.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eSign up\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign up to parlamind allows you to easily create a new parlamind account for free. In doing this, we ask you to provide a suitable domain for your account.\u003c/li\u003e\n\u003cli\u003eThe following step asks you to complete Zendesk’s OAuth process. Please wait while your parlamind account is being created.\u003c/li\u003e\n\u003cli\u003eOnce your account is ready, you will be asked to describe your company.\u003c/li\u003e\n\u003cli\u003eYour newly created account is ready once parlamind has analyzed your tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease submit bug reports to \u003ca href=\"mailto:support@parlamind.com\"\u003eour email\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# Key features:\n\n* Never miss a thing: parlamind Assist lists customer’s issues in a convenient overview, so you don’t forget to alos address that 3rd question, or 4th, or 5th...\n* Be faster and more productive: parlamind Assist pre-composes a suitable answer upon opening the ticket. Quick review, one click, and you are good to close the ticket.\n* Teach it to get better: parlamind Assist learns from your usage and gets better over time. You don’t have to do much except using it.\n* parlamind spricht auch Deutsch, and English of course.\n\n# Other features coming soon:\n\n* Automated fetching of data from 3rd party systems, no more need to copy and paste data from your CRM, shop system or logistics software\n* More languages\n* Are we missing something? Let us know by sending an e-mail to support@parlamind.com.\n\n# Privacy \u0026 Data protection\nparlamind is made is Germany and subject to German privacy regulations - among the strictest in the world. We host exclusively on servers located in Germany, your data never leaves our sphere of influence, and we are happy to issue a Commissioned Data Agreement according to Section 11 of the Federal Privacy Protection Act (Auftragsdatenverarbeitungsvertrag nach §11 BDSG).","raw_installation_instructions":"# How to install\nPlease follow the instructions below as a Zendesk administrator in your organisation.\n\n* Install parlamind Assist from the Zendesk marketplace.\n* Open parlamind Assist by clicking on the icon in your navigation bar.\n* Choose to sign up or connect to an already existing parlamind.\n\nAnswers are available on right side when viewing tickets. However, please note that only users connected to parlamind is able to view answers. As an administrator, you can connect Zendesk agents via parlamind Assist app.\n\n# Connect\n\n* Connecting to a parlamind assumes you already have an existing parlamind account (yourcompany.parlamind.com).\n\n* The next step asks you to complete Zendesk’s OAuth process. Please wait until parlamind Assist has been configured.\n\n# Sign up\n\n* Sign up to parlamind allows you to easily create a new parlamind account for free. In doing this, we ask you to provide a suitable domain for your account.\n* The following step asks you to complete Zendesk’s OAuth process. Please wait while your parlamind account is being created.\n* Once your account is ready, you will be asked to describe your company.\n* Your newly created account is ready once parlamind has analyzed your tickets.\n\nPlease submit bug reports to [our email](mailto:support@parlamind.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://112246.apps.zdusercontent.com/112246/assets/1534325044-d792b2c83eb6be6267456bb713c1fc06/logo-small.png","large_icon":"https://112246.apps.zdusercontent.com/112246/assets/1534325044-d792b2c83eb6be6267456bb713c1fc06/logo.png","screenshots":["https://112246.apps.zdusercontent.com/112246/assets/1534325044-d792b2c83eb6be6267456bb713c1fc06/screenshot-0.png","https://112246.apps.zdusercontent.com/112246/assets/1534325044-d792b2c83eb6be6267456bb713c1fc06/screenshot-1.png","https://112246.apps.zdusercontent.com/112246/assets/1534325044-d792b2c83eb6be6267456bb713c1fc06/screenshot-2.png"],"installation_count":4},{"id":112685,"name":"Chargebee","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":386068,"app_id":112685,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-03-02T02:18:17Z","updated_at":"2017-03-02T02:18:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1742551,"app_id":112685,"name":"region","kind":"text","required":true,"position":1,"created_at":"2021-12-20T22:33:30Z","updated_at":"2021-12-20T22:33:30Z","default_value":"us","secure":false,"scopes":null,"options":null}],"plans":[{"id":530,"entity_id":112685,"app_id":112685,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:41:58.000Z","updated_at":"2019-05-15T05:41:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":3,"count":{"5":2,"3":2,"2":2,"1":1,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-02T02:18:16Z","updated_at":"2026-06-05T21:00:23Z","terms_conditions_url":null,"app_organization":{"id":944,"name":"Chargebee","email":"support@chargebee.com","website":"Chargebee","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2017-03-02T02:18:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chargebee.com/pricing/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-06-05T21:00:21Z","owner_id":269519,"author_name":"Chargebee","author_email":"support@chargebee.com","author_url":"https://chargebee.com","short_description":"Displays Chargebee customer and subscription details next to the support ticket.","long_description":"\u003cp\u003e\u003ca href=\"https://www.chargebee.com/\"\u003eChargebee\u003c/a\u003e is a PCI Level 1 certified recurring billing platform that integrates with 30+ leading payment gateways and alternative payment methods around the world, to let you automate payment collection, invoicing, email notifications, subscription management, and analytics.\u003c/p\u003e\n\n\u003cp\u003eWith the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.\u003c/p\u003e\n\n\u003cp\u003eYou can also add users with role-based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.\u003c/p\u003e\n\n\u003cp\u003eWith customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.\u003c/p\u003e\n\n\u003cp\u003eWith the Chargebee plugin installed, your support agents will be able to view the complete subscription details (right down to the activity timeline) of a customer right next to the corresponding support ticket.\u003c/p\u003e\n\n\u003cp\u003eNo more juggling between apps. Focus on your customer without any distractions whatsoever.\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re up for boosting your support team\u0026#39;s productivity by leaps and bounds, then this plugin is for you.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.chargebee.com/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1: \u003ca href=\"https://www.chargebee.com/trial-signup/\"\u003eSign up with Chargebee\u003c/a\u003e (If you already have an account, skip this step)\u003cbr\u003e\nStep 2: Click \u0026quot;Install\u0026quot;\u003cbr\u003e\nStep 3: For \u0026quot;Region\u0026quot;, input \u0026#39;us\u0026#39;, \u0026#39;eu\u0026#39;, or \u0026#39;au\u0026#39;. All other inputs defaults to \u0026#39;us\u0026#39;.\u003cbr\u003e\nStep 4: You\u0026#39;ll be able to see the Chargebee widget on the ticket details page in Zendesk with the following information: Request to log in to your Chargebee account (if you are not already logged in to Chargebee), or Subscription details of the corresponding requestor (if you are already logged in to Chargebee)\u003c/p\u003e\n","raw_long_description":"[Chargebee](https://www.chargebee.com/) is a PCI Level 1 certified recurring billing platform that integrates with 30+ leading payment gateways and alternative payment methods around the world, to let you automate payment collection, invoicing, email notifications, subscription management, and analytics.\n\nWith the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.\n\nYou can also add users with role-based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.\n\nWith customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.\n\nWith the Chargebee plugin installed, your support agents will be able to view the complete subscription details (right down to the activity timeline) of a customer right next to the corresponding support ticket.\n\nNo more juggling between apps. Focus on your customer without any distractions whatsoever.\n\nIf you're up for boosting your support team's productivity by leaps and bounds, then this plugin is for you.\n\nLearn how we handle your data in our [privacy policy](https://www.chargebee.com/privacy/).","raw_installation_instructions":"Step 1: [Sign up with Chargebee](https://www.chargebee.com/trial-signup/) (If you already have an account, skip this step)\nStep 2: Click \"Install\"\nStep 3: For \"Region\", input 'us', 'eu', or 'au'. All other inputs defaults to 'us'.\nStep 4: You'll be able to see the Chargebee widget on the ticket details page in Zendesk with the following information: Request to log in to your Chargebee account (if you are not already logged in to Chargebee), or Subscription details of the corresponding requestor (if you are already logged in to Chargebee)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://112685.apps.zdusercontent.com/112685/assets/1780301834-570118b1b735cffe444ee4f54ef4a396/logo-small.png","large_icon":"https://112685.apps.zdusercontent.com/112685/assets/1780301834-570118b1b735cffe444ee4f54ef4a396/logo.png","screenshots":["https://112685.apps.zdusercontent.com/112685/assets/1780301834-570118b1b735cffe444ee4f54ef4a396/screenshot-0.png","https://112685.apps.zdusercontent.com/112685/assets/1780301834-570118b1b735cffe444ee4f54ef4a396/screenshot-1.png","https://112685.apps.zdusercontent.com/112685/assets/1780301834-570118b1b735cffe444ee4f54ef4a396/screenshot-2.png"],"installation_count":246},{"id":112689,"name":"Attachments Plus","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":386071,"app_id":112689,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-03-02T02:38:04Z","updated_at":"2017-03-02T02:38:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":532,"entity_id":112689,"app_id":112689,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:01.000Z","updated_at":"2019-05-15T05:42:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":39,"average":4,"count":{"5":18,"3":5,"1":3,"4":7,"2":6}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-02T02:38:04Z","updated_at":"2025-04-04T00:03:09Z","terms_conditions_url":null,"app_organization":{"id":917,"name":"Lotus Themes, Zendesk partner","email":"hello@lotusthemes.com","website":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2017-03-02T02:38:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2017-03-02T02:38:04Z","owner_id":269519,"author_name":"Lotus Themes","author_email":"hello@lotusthemes.com","author_url":"https://www.lotusthemes.com","short_description":"Displays all attachments and links of the ticket","long_description":"\u003cp\u003eThe app helps you to quickly view all attachments and links of the ticket. It consists of the three tabs (Images, Files, Links), the search field and sorting \u003cbr\u003e\nfilters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link. \u003c/p\u003e\n\n\u003cp\u003eOn the Images tab, you\u0026#39;ll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image. \u003c/p\u003e\n\n\u003cp\u003eOn the Files tab, you\u0026#39;ll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately. \u003c/p\u003e\n\n\u003cp\u003eThe Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy to use and download attachments \u003c/li\u003e\n\u003cli\u003eSort images, files, and link by date added, name, and author\u0026#39;s name \u003c/li\u003e\n\u003cli\u003eSearch attachments by name \u003c/li\u003e\n\u003cli\u003ePreview and download images in a pop-up window \u003c/li\u003e\n\u003cli\u003eUses icons to visualize file type \u003c/li\u003e\n\u003cli\u003eFree while in beta\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eThe app is easy to install: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick Install to add the app to your account. \u003c/li\u003e\n\u003cli\u003eAfter that, it will show up in the sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"The app helps you to quickly view all attachments and links of the ticket. It consists of the three tabs (Images, Files, Links), the search field and sorting \r\nfilters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link. \r\n\r\nOn the Images tab, you'll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image. \r\n\r\nOn the Files tab, you'll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately. \r\n\r\nThe Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window. \r\n\r\n* Easy to use and download attachments \r\n* Sort images, files, and link by date added, name, and author's name \r\n* Search attachments by name \r\n* Preview and download images in a pop-up window \r\n* Uses icons to visualize file type \r\n* Free while in beta","raw_installation_instructions":"The app is easy to install: \r\n\r\n* Click Install to add the app to your account. \r\n* After that, it will show up in the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://112689.apps.zdusercontent.com/112689/assets/1506484764-7339e8efacd8d898b9777066e08fd423/logo-small.png","large_icon":"https://112689.apps.zdusercontent.com/112689/assets/1506484764-7339e8efacd8d898b9777066e08fd423/logo.png","screenshots":["https://112689.apps.zdusercontent.com/112689/assets/1506484764-7339e8efacd8d898b9777066e08fd423/screenshot-0.png","https://112689.apps.zdusercontent.com/112689/assets/1506484764-7339e8efacd8d898b9777066e08fd423/screenshot-1.png","https://112689.apps.zdusercontent.com/112689/assets/1506484764-7339e8efacd8d898b9777066e08fd423/screenshot-2.png"],"installation_count":1299},{"id":112690,"name":"Tables","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":386072,"app_id":112690,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-03-02T02:44:12Z","updated_at":"2017-03-02T02:44:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440292,"app_id":112690,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2023-03-21T18:36:30Z","updated_at":"2023-03-21T18:36:30Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2440293,"app_id":112690,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-21T18:36:30Z","updated_at":"2023-03-21T18:36:30Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2440294,"app_id":112690,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-21T18:36:30Z","updated_at":"2023-03-21T18:36:30Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2440295,"app_id":112690,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-21T18:36:30Z","updated_at":"2023-03-21T18:36:30Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":533,"entity_id":112690,"app_id":112690,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:02.000Z","updated_at":"2019-05-15T05:42:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":4,"count":{"5":3,"3":1,"4":3,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":null,"created_at":"2017-03-02T02:44:11Z","updated_at":"2025-04-04T00:03:09Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-tables-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[7,2,10],"date_published":"2017-03-02T02:44:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_editor"],"last_update_time":"2024-02-09T15:35:21Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-tables-hc-link","short_description":"Tables in tickets, finally.","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-video-image\" alt=\"Watch the Tables app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eMore control on the rich-content of your message\u003c/h2\u003e\n\n\u003cp\u003eAdd tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have.  \u003c/p\u003e\n\n\u003cp\u003ePlace your mouse cursor in a table cell and you\u0026#39;ll be able to alter the table by inserting and deleting rows and columns.  \u003c/p\u003e\n\n\u003ch2\u003eIdeal for all organizations using Zendesk Support\u003c/h2\u003e\n\n\u003cp\u003eIdeal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-tables-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Support Tables Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRefresh your browser\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrowse to a ticket and start adding tables\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHave any questions?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-tables-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-tables-banner-image)](https://apps.sparkly.dev/marketplace-app-tables-banner-link)  \n[![Watch the Tables app video](https://apps.sparkly.dev/marketplace-app-tables-video-image)](https://apps.sparkly.dev/marketplace-app-tables-video-link)  \n  \n## More control on the rich-content of your message  \n  \nAdd tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have.  \n  \nPlace your mouse cursor in a table cell and you'll be able to alter the table by inserting and deleting rows and columns.  \n  \n## Ideal for all organizations using Zendesk Support  \n  \nIdeal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables.  \n  \nBuilt by Sparkly.  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-tables-footer-image)](https://apps.sparkly.dev/marketplace-app-tables-footer-link)  \n","raw_installation_instructions":"## Zendesk Support Tables Instructions  \n  \n1. Install the app  \n2. Refresh your browser  \n3. Browse to a ticket and start adding tables  \n  \n## Have any questions?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-tables-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/logo-small.png","large_icon":"https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/logo.png","screenshots":["https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-0.png","https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-1.png","https://112690.apps.zdusercontent.com/112690/assets/1707472196-a8a28f898e32b15b6224dbbec133c656/screenshot-2.png"],"installation_count":2345},{"id":114788,"name":"Breeze","state":"published","version":"1.5.1","framework_version":"2.0","parameters":[{"id":391667,"app_id":114788,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-03-17T22:05:31Z","updated_at":"2017-03-17T22:05:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":537,"entity_id":114788,"app_id":114788,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:07.000Z","updated_at":"2019-05-15T05:42:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"3":1,"4":2,"5":2,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-17T22:05:30Z","updated_at":"2025-11-21T17:25:19Z","terms_conditions_url":null,"app_organization":{"id":1016,"name":"Breeze","email":"support@breeze.pm","website":"https://www.breeze.pm","country_code":"EE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-03-17T22:05:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.breeze.pm/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-21T17:25:14Z","owner_id":269519,"author_name":"Breeze","author_email":"team@breeze.pm","author_url":"https://www.breeze.pm","short_description":"Create Breeze tasks from Zendesk tickets.","long_description":"\u003ch3\u003eAbout Breeze\u003c/h3\u003e\n\n\u003cp\u003eBreeze is a simple, visual project management tool that helps teams stay organized and productive. It shows you what\u0026#39;s being worked on, who\u0026#39;s working on what, where things are in the workflow, and how much time it took. Breeze makes project management intuitive and accessible for teams of all sizes.\u003c/p\u003e\n\n\u003ch3\u003eIntegration Features\u003c/h3\u003e\n\n\u003cp\u003eThe Breeze Zendesk integration seamlessly connects your customer support workflow with your project management system, enabling your team to work more efficiently across both platforms.\u003c/p\u003e\n\n\u003cp\u003eOnce the Breeze App is enabled through the Zendesk App Marketplace, simply open a ticket and the Breeze widget will appear in the ticket sidebar. The integration provides three powerful capabilities:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView Breeze tasks linked to Zendesk tickets\u003c/strong\u003e: Quickly see which Breeze tasks are associated with a ticket, giving you full context about related work and project status.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate new Breeze tasks from Zendesk tickets\u003c/strong\u003e: Transform customer support tickets directly into actionable project tasks with a single click, ensuring nothing falls through the cracks.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink Zendesk tickets to Breeze tasks\u003c/strong\u003e: Connect existing tickets to tasks in your Breeze projects, maintaining a clear connection between customer issues and your team\u0026#39;s work items.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can choose the project, list, and task where the ticket will be added, giving you complete control over how support tickets are organized within your project management workflow.\u003c/p\u003e\n\n\u003ch3\u003eData Privacy and Security\u003c/h3\u003e\n\n\u003cp\u003eWe take data privacy and security seriously. The Breeze integration accesses only the ticket data necessary to create and link tasks, including ticket IDs, titles, and basic ticket information. This data is used solely for the purpose of enabling the integration functionality described above. We do not store, share, or expose customer data to unauthorized access. All data transmission is secured using industry-standard encryption protocols.\u003c/p\u003e\n\n\u003cp\u003eFor detailed information about how we handle your data, please review our \u003ca href=\"https://www.breeze.pm/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to the Apps Marketplace under the Admin panel in Zendesk. Find the Breeze App and click the Install button. Zendesk agents must be logged in to Breeze with their own accounts to use the App.\u003c/p\u003e\n","raw_long_description":"### About Breeze\n\nBreeze is a simple, visual project management tool that helps teams stay organized and productive. It shows you what's being worked on, who's working on what, where things are in the workflow, and how much time it took. Breeze makes project management intuitive and accessible for teams of all sizes.\n\n### Integration Features\n\nThe Breeze Zendesk integration seamlessly connects your customer support workflow with your project management system, enabling your team to work more efficiently across both platforms.\n\nOnce the Breeze App is enabled through the Zendesk App Marketplace, simply open a ticket and the Breeze widget will appear in the ticket sidebar. The integration provides three powerful capabilities:\n\n* **View Breeze tasks linked to Zendesk tickets**: Quickly see which Breeze tasks are associated with a ticket, giving you full context about related work and project status.\n\n* **Create new Breeze tasks from Zendesk tickets**: Transform customer support tickets directly into actionable project tasks with a single click, ensuring nothing falls through the cracks.\n\n* **Link Zendesk tickets to Breeze tasks**: Connect existing tickets to tasks in your Breeze projects, maintaining a clear connection between customer issues and your team's work items.\n\nYou can choose the project, list, and task where the ticket will be added, giving you complete control over how support tickets are organized within your project management workflow.\n\n### Data Privacy and Security\n\nWe take data privacy and security seriously. The Breeze integration accesses only the ticket data necessary to create and link tasks, including ticket IDs, titles, and basic ticket information. This data is used solely for the purpose of enabling the integration functionality described above. We do not store, share, or expose customer data to unauthorized access. All data transmission is secured using industry-standard encryption protocols.\n\nFor detailed information about how we handle your data, please review our [Privacy Policy](https://www.breeze.pm/privacy).","raw_installation_instructions":"Go to the Apps Marketplace under the Admin panel in Zendesk. Find the Breeze App and click the Install button. Zendesk agents must be logged in to Breeze with their own accounts to use the App.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://114788.apps.zdusercontent.com/114788/assets/1763707978-760395cac921d1792af20cfb8050ccec/logo-small.png","large_icon":"https://114788.apps.zdusercontent.com/114788/assets/1763707978-760395cac921d1792af20cfb8050ccec/logo.png","screenshots":["https://114788.apps.zdusercontent.com/114788/assets/1763707978-760395cac921d1792af20cfb8050ccec/screenshot-0.png","https://114788.apps.zdusercontent.com/114788/assets/1763707978-760395cac921d1792af20cfb8050ccec/screenshot-1.png","https://114788.apps.zdusercontent.com/114788/assets/1763707978-760395cac921d1792af20cfb8050ccec/screenshot-2.png"],"installation_count":4},{"id":114791,"name":"Zoho Books","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":391670,"app_id":114791,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-03-17T22:11:42Z","updated_at":"2017-03-17T22:11:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":495339,"app_id":114791,"name":"zohoeu","kind":"checkbox","required":false,"position":1,"created_at":"2018-01-18T00:04:54Z","updated_at":"2018-01-18T00:04:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":538,"entity_id":114791,"app_id":114791,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:08.000Z","updated_at":"2019-05-15T05:42:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":4,"count":{"5":4,"4":2,"1":1,"3":2,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-17T22:11:42Z","updated_at":"2025-04-04T00:03:10Z","terms_conditions_url":null,"app_organization":{"id":765,"name":"Zoho","email":"support@zohoextensions.com","website":"https://www.zoho.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-03-17T22:11:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/books/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2019-09-24T21:10:40Z","owner_id":269519,"author_name":"Zoho Books","author_email":"support@zohobooks.com","author_url":"https://www.zoho.com/books/","short_description":"Get access to key account data of your customer with Zohobooks' Zendesk app.","long_description":"\u003cp\u003eThe Zendesk Support for Zoho Books app helps customer-support executives with instant and detailed access to the current, account status of the customer. When the Zendesk ticket is clicked, it automatically fetches the customer information from Zoho Books and displays it beside the ticket, offering better visibility to the customer support executive.\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003eHere\u0026#39;s how the Zoho Books information helps you build a better customer conversation in Zendesk:\n\n* Contact Information: billing/shipping address.\n* Sales Transactions: List of Invoices and estimates created by the contact.\n* Comments: Critical information, if any, on the sales transactions created by the contact.\n\u003c/code\u003e\u003c/pre\u003e\n\n\u003cp\u003eWhen you setup this integration between Zoho Books and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s \u003ca href=\"https://www.zoho.com/terms.html\"\u003eTerms of Service\u003c/a\u003e and \u003ca href=\"https://www.zoho.com/privacy.html\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u0026gt; Marketplace, then find the Zoho Books app and click the tile. On the Zoho Books application page, click Install app present in the upper-right corner. Enter the following information:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003eTitle: Name for the application.\nAre you an European Union(EU) Customer?: To access the European edition of Zoho Books.\nRefresh your page for the changes to take effect and your Zoho Books app is ready to go.\n\u003c/code\u003e\u003c/pre\u003e\n","raw_long_description":"The Zendesk Support for Zoho Books app helps customer-support executives with instant and detailed access to the current, account status of the customer. When the Zendesk ticket is clicked, it automatically fetches the customer information from Zoho Books and displays it beside the ticket, offering better visibility to the customer support executive.\n\n    Here's how the Zoho Books information helps you build a better customer conversation in Zendesk:\n    \n    * Contact Information: billing/shipping address.\n    * Sales Transactions: List of Invoices and estimates created by the contact.\n    * Comments: Critical information, if any, on the sales transactions created by the contact.\n\nWhen you setup this integration between Zoho Books and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s [Terms of Service](https://www.zoho.com/terms.html) and [Privacy Policy](https://www.zoho.com/privacy.html).","raw_installation_instructions":"Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u003e Marketplace, then find the Zoho Books app and click the tile. On the Zoho Books application page, click Install app present in the upper-right corner. Enter the following information:\n\n    Title: Name for the application.\n    Are you an European Union(EU) Customer?: To access the European edition of Zoho Books.\n    Refresh your page for the changes to take effect and your Zoho Books app is ready to go.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://114791.apps.zdusercontent.com/114791/assets/1568960513-0e8f2e11e8556a3e099a11b44ad9c258/logo-small.png","large_icon":"https://114791.apps.zdusercontent.com/114791/assets/1568960513-0e8f2e11e8556a3e099a11b44ad9c258/logo.png","screenshots":["https://114791.apps.zdusercontent.com/114791/assets/1568960513-0e8f2e11e8556a3e099a11b44ad9c258/screenshot-0.png","https://114791.apps.zdusercontent.com/114791/assets/1568960513-0e8f2e11e8556a3e099a11b44ad9c258/screenshot-1.png","https://114791.apps.zdusercontent.com/114791/assets/1568960513-0e8f2e11e8556a3e099a11b44ad9c258/screenshot-2.png"],"installation_count":20},{"id":116017,"name":"CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-29T00:17:57Z","updated_at":"2026-08-25T20:31:03Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-03-29T00:17:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2026-08-25T20:31:00Z","owner_id":269519,"author_name":"CDC Software LLC","author_email":"support@cdcsoftware.com","author_url":"http://www.cdcsoftware.com/about-us/","short_description":"Enable Telephony and Zendesk integration with the CDC Platform","long_description":"\u003ch2\u003e\u003cstrong\u003eAbout the CDC Software\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eCDC Software is the premier provider of turnkey integration solutions for contact center and customer relationship technology. When leading firms around the world want to improve CX, they consistently turn to our team and software.\u003c/p\u003e\n\n\u003cp\u003eOur cloud-based integration platform delivers real-time, events-based links between clients’ telephony systems, CRMs and other data repositories and systems of record. Best of all, CDC solutions can be deployed in a fraction of the time and expense of custom-coded integrations.\u003c/p\u003e\n\n\u003cp\u003eAs a result, we’re trusted every day by CX professionals across the globe.\u003c/p\u003e\n\n\u003cp\u003eWe Create the Connected Contact Center\u003c/p\u003e\n\n\u003cp\u003eThe CDC iPaaS platform integrates natively with CRM solutions like Zendesk as well as telephony systems from Cisco, Avaya, 3CX, NICE, Genesys, Teams, Mitel, Zoom and many more. Whatever your contact center technology stack looks like, CDC Software makes it work together better.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eAbout the CDC Software Platform\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eOptimize your contact center performance with the CDC Platform connectors for Zendesk and a supported telephony system. This powerful, two-way integration eliminates agent friction, reduces \u003cstrong\u003eAverage Handle Time (AHT)\u003c/strong\u003e, and ensures your team has immediate context for every single call.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eBoost Efficiency and Lower AHT\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Screen Pops:\u003c/strong\u003eEliminate manual searching. Agents instantly see matching Zendesk user profiles and open tickets the moment the phone rings.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Data Routing:\u003c/strong\u003eUse data collected from your IVR, Voice Portal, or ACD to intelligently prepare the agent\u0026#39;s screen before they even say hello.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFrictionless Transfers:\u003c/strong\u003eKeep data moving. When a call is transferred or conferenced, all captured customer and ticket data moves with it, preventing the customer from repeating their story.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Control Inside of Zendesk:\u003c/strong\u003eControl and manage phone call from your 3rd party telephony system inside of Zendesk.  Keeps your focus in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnected Ecosystem:\u003c/strong\u003eBreak down data silos. Seamlessly sync data between your supported telephony, Zendesk, and your other third-party databases or web services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eDelivery and Requirements\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQuick ROI:\u003c/strong\u003eFully configured and deployed to your cloud, hybrid, or on‑premise environment in just \u003cstrong\u003e2 to 3 weeks\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAvailability:\u003c/strong\u003eAccessible to all operations on a Zendesk Suite plan or using Support + Talk Partner Edition.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eThis app syncs device information from your telephony system to your Zendesk account. Data transmitted includes the telephony information of the call including number of caller, caller name, number dialed, and number of the agent. All data is encrypted in transit using HTTPS. For more information, see the \u003ca href=\"https://www.cdcsoftware.com/privacy-policy/\"\u003eCDC Software Privacy Policy.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=I0Of-aF35_E\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003e\u003cstrong\u003eHow to Install\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTo ensure the CDC Platform integrates smoothly with your enterprise telephony system, we begin with a collaborative discovery session to review your current environment. Following this session, we configure and deploy the platform according to your specific requirements—whether on-premise, cloud, or hybrid—with standard installations successfully completed within 2 to 3 weeks.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eSupport\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"http://www.cdcsoftware.com/\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## **About the CDC Software**\nCDC Software is the premier provider of turnkey integration solutions for contact center and customer relationship technology. When leading firms around the world want to improve CX, they consistently turn to our team and software.\n\nOur cloud-based integration platform delivers real-time, events-based links between clients’ telephony systems, CRMs and other data repositories and systems of record. Best of all, CDC solutions can be deployed in a fraction of the time and expense of custom-coded integrations.\n\nAs a result, we’re trusted every day by CX professionals across the globe.\n\nWe Create the Connected Contact Center\n\nThe CDC iPaaS platform integrates natively with CRM solutions like Zendesk as well as telephony systems from Cisco, Avaya, 3CX, NICE, Genesys, Teams, Mitel, Zoom and many more. Whatever your contact center technology stack looks like, CDC Software makes it work together better.\n\n## **About the CDC Software Platform**\n\nOptimize your contact center performance with the CDC Platform connectors for Zendesk and a supported telephony system. This powerful, two-way integration eliminates agent friction, reduces **Average Handle Time (AHT)**, and ensures your team has immediate context for every single call.\n\n## **Boost Efficiency and Lower AHT**\n\n* **Instant Screen Pops:**Eliminate manual searching. Agents instantly see matching Zendesk user profiles and open tickets the moment the phone rings.\n* **Smart Data Routing:**Use data collected from your IVR, Voice Portal, or ACD to intelligently prepare the agent's screen before they even say hello.\n* **Frictionless Transfers:**Keep data moving. When a call is transferred or conferenced, all captured customer and ticket data moves with it, preventing the customer from repeating their story.\n* **Call Control Inside of Zendesk:**Control and manage phone call from your 3rd party telephony system inside of Zendesk.  Keeps your focus in Zendesk.\n* **Connected Ecosystem:**Break down data silos. Seamlessly sync data between your supported telephony, Zendesk, and your other third-party databases or web services.\n\n### **Delivery and Requirements**\n\n* **Quick ROI:**Fully configured and deployed to your cloud, hybrid, or on‑premise environment in just **2 to 3 weeks**.\n* **Availability:**Accessible to all operations on a Zendesk Suite plan or using Support + Talk Partner Edition.\n\n### **Data Handling \u0026 Privacy**\nThis app syncs device information from your telephony system to your Zendesk account. Data transmitted includes the telephony information of the call including number of caller, caller name, number dialed, and number of the agent. All data is encrypted in transit using HTTPS. For more information, see the [CDC Software Privacy Policy.](https://www.cdcsoftware.com/privacy-policy/)\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=I0Of-aF35_E)\n","raw_installation_instructions":"### **How to Install**  \n\nTo ensure the CDC Platform integrates smoothly with your enterprise telephony system, we begin with a collaborative discovery session to review your current environment. Following this session, we configure and deploy the platform according to your specific requirements—whether on-premise, cloud, or hybrid—with standard installations successfully completed within 2 to 3 weeks.\n\n### **Support**  \n\n[CDC Software](http://www.cdcsoftware.com/) or by email request to [information@cdcsoftware.com](mailto:information@cdcsoftware.com)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://116017.apps.zdusercontent.com/116017/assets/1786994902-5d3544531483d4677d4f3b5d3a96bae9/logo-small.png","large_icon":"https://116017.apps.zdusercontent.com/116017/assets/1786994902-5d3544531483d4677d4f3b5d3a96bae9/logo.png","screenshots":["https://116017.apps.zdusercontent.com/116017/assets/1786994902-5d3544531483d4677d4f3b5d3a96bae9/screenshot-0.png","https://116017.apps.zdusercontent.com/116017/assets/1786994902-5d3544531483d4677d4f3b5d3a96bae9/screenshot-1.png","https://116017.apps.zdusercontent.com/116017/assets/1786994902-5d3544531483d4677d4f3b5d3a96bae9/screenshot-2.png"],"installation_count":0},{"id":116018,"name":"RingCentral CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-03-29T00:41:44Z","updated_at":"2025-04-04T00:03:11Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-03-29T00:41:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-05-11T22:03:22Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable RingCentral Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and RingCentral telephony connectors provides integration between your RingCentral telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your RingCentral telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your RingCentral telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current RingCentral platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and RingCentral telephony connectors provides integration between your RingCentral telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your RingCentral telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your RingCentral telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current RingCentral platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://116018.apps.zdusercontent.com/116018/assets/1683223011-223ff40a883064f5dde901878fb5b1e1/support/logo-small.png","large_icon":"https://116018.apps.zdusercontent.com/116018/assets/1683223011-223ff40a883064f5dde901878fb5b1e1/support/logo.png","screenshots":["https://116018.apps.zdusercontent.com/116018/assets/1683223011-223ff40a883064f5dde901878fb5b1e1/support/screenshot-0.png","https://116018.apps.zdusercontent.com/116018/assets/1683223011-223ff40a883064f5dde901878fb5b1e1/support/screenshot-1.png","https://116018.apps.zdusercontent.com/116018/assets/1683223011-223ff40a883064f5dde901878fb5b1e1/support/screenshot-2.png"],"installation_count":0},{"id":116762,"name":"Ticket History","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":397254,"app_id":116762,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-04T23:06:50Z","updated_at":"2017-04-04T23:06:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":397253,"app_id":116762,"name":"list_length","kind":"number","required":false,"position":1,"created_at":"2017-04-04T23:06:50Z","updated_at":"2017-04-04T23:06:50Z","default_value":"5","secure":false,"scopes":null,"options":null},{"id":593603,"app_id":116762,"name":"show_satisfaction","kind":"checkbox","required":false,"position":2,"created_at":"2018-10-04T23:29:40Z","updated_at":"2018-10-04T23:29:40Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":731430,"app_id":116762,"name":"show_preview","kind":"checkbox","required":false,"position":3,"created_at":"2019-09-04T20:25:56Z","updated_at":"2019-09-04T20:25:56Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":888749,"app_id":116762,"name":"exclude_archived","kind":"checkbox","required":false,"position":4,"created_at":"2020-04-27T17:59:32Z","updated_at":"2020-04-27T17:59:32Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":545,"entity_id":116762,"app_id":116762,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:16.000Z","updated_at":"2019-05-15T05:42:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":523,"average":4,"count":{"5":226,"4":83,"2":63,"3":77,"1":74}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2017-04-04T23:06:48Z","updated_at":"2026-05-28T03:58:45Z","terms_conditions_url":null,"app_organization":{"id":915,"name":"Zena Hirsch","email":"hirsch.zena@gmail.com","website":"https://zena.dev","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2017-04-04T23:06:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-28T03:58:38Z","owner_id":269519,"author_name":"Zena Hirsch","author_email":"hirsch.zena@gmail.com","author_url":"https://zena.dev","short_description":"Displays recent tickets in the ticket sidebar.","long_description":"\u003ch3\u003eTicket History\u003c/h3\u003e\n\n\u003cp\u003eDisplays a user\u0026#39;s recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester\u0026#39;s original comment, and also allows the user to switch directly to that ticket in the agent interface.\u003c/p\u003e\n\n\u003ch3\u003eData Privacy Notice\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses ticket data and user data directly from your Zendesk account via the Zendesk Apps Framework. Data accessed includes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket subject, status, creation date, type, and description\u003c/li\u003e\n\u003cli\u003eTicket satisfaction ratings\u003c/li\u003e\n\u003cli\u003eRequester and assignee names\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis data is used solely to display the ticket history list and ticket previews within the sidebar. No data is collected, transmitted to third parties, or stored outside of your Zendesk instance. All data is loaded on demand and held only in memory for the duration of the session.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is simple. Simply search for the Ticket History app in the Zendesk Apps Marketplace and click Install.\u003c/p\u003e\n","raw_long_description":"### Ticket History \n\nDisplays a user's recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester's original comment, and also allows the user to switch directly to that ticket in the agent interface.\n\n### Data Privacy Notice\n\nThis app accesses ticket data and user data directly from your Zendesk account via the Zendesk Apps Framework. Data accessed includes:\n\n* Ticket subject, status, creation date, type, and description\n* Ticket satisfaction ratings\n* Requester and assignee names\n\nThis data is used solely to display the ticket history list and ticket previews within the sidebar. No data is collected, transmitted to third parties, or stored outside of your Zendesk instance. All data is loaded on demand and held only in memory for the duration of the session.","raw_installation_instructions":"Installation is simple. Simply search for the Ticket History app in the Zendesk Apps Marketplace and click Install.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://116762.apps.zdusercontent.com/116762/assets/1779394117-8b04bb35ccb6abfe3d6a5a68490788f2/logo-small.png","large_icon":"https://116762.apps.zdusercontent.com/116762/assets/1779394117-8b04bb35ccb6abfe3d6a5a68490788f2/logo.png","screenshots":["https://116762.apps.zdusercontent.com/116762/assets/1779394117-8b04bb35ccb6abfe3d6a5a68490788f2/screenshot-0.png","https://116762.apps.zdusercontent.com/116762/assets/1779394117-8b04bb35ccb6abfe3d6a5a68490788f2/screenshot-1.png","https://116762.apps.zdusercontent.com/116762/assets/1779394117-8b04bb35ccb6abfe3d6a5a68490788f2/screenshot-2.png"],"installation_count":2103},{"id":116918,"name":"Zoho Invoice","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":398196,"app_id":116918,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-05T18:44:58Z","updated_at":"2017-04-05T18:44:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":495337,"app_id":116918,"name":"zohoeu","kind":"checkbox","required":false,"position":1,"created_at":"2018-01-17T23:58:02Z","updated_at":"2018-01-17T23:58:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":546,"entity_id":116918,"app_id":116918,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:18.000Z","updated_at":"2019-05-15T05:42:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-04-05T18:44:57Z","updated_at":"2025-04-04T00:03:11Z","terms_conditions_url":null,"app_organization":{"id":765,"name":"Zoho","email":"support@zohoextensions.com","website":"https://www.zoho.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-04-05T18:44:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/invoice/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2019-10-24T17:21:17Z","owner_id":269519,"author_name":"Zoho Invoice","author_email":"support@zohoinvoice.com","author_url":"https://www.zoho.com/invoice/","short_description":"Get access to key account data of your customer with Zoho Invoice Zendesk app.","long_description":"\u003cp\u003eZoho Invoice and Zendesk integrated enables your Agents to view data from Zoho Invoice while working on a Zendesk Support ticket, to provide a better and smarter solution. Display core details like the address, a list of invoices and estimates and transactions details from Zoho Invoice.\u003c/p\u003e\n\n\u003cp\u003eZoho Invoice is a cloud-based invoicing software built for freelancers and small business owners. You can craft and send beautiful invoices and get paid faster online. With its easy-to-use interface and advanced features, Zoho Invoice is the perfect invoicing tool your business needs right now!\u003c/p\u003e\n\n\u003cp\u003eSign up for a free trial today!\u003c/p\u003e\n\n\u003cp\u003eWhen you setup this integration between Zoho Invoice and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s \u003ca href=\"https://www.zoho.com/terms.html\"\u003eTerms of Service\u003c/a\u003e and \u003ca href=\"https://www.zoho.com/privacy.html\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u0026gt; Marketplace, then find the Zoho Invoice app and click the tile. On the Zoho Invoice application page, click Install app present in the upper-right corner. Enter the following information:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003eTitle: Name for the application.\nAre you an European Union(EU) Customer?: To access the European edition of Zoho Invoice.\nRefresh your page for the changes to take effect and your Zoho Invoice app is ready to go.\n\u003c/code\u003e\u003c/pre\u003e\n","raw_long_description":"Zoho Invoice and Zendesk integrated enables your Agents to view data from Zoho Invoice while working on a Zendesk Support ticket, to provide a better and smarter solution. Display core details like the address, a list of invoices and estimates and transactions details from Zoho Invoice.\n\nZoho Invoice is a cloud-based invoicing software built for freelancers and small business owners. You can craft and send beautiful invoices and get paid faster online. With its easy-to-use interface and advanced features, Zoho Invoice is the perfect invoicing tool your business needs right now!\n\nSign up for a free trial today!\n\nWhen you setup this integration between Zoho Invoice and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s [Terms of Service](https://www.zoho.com/terms.html) and [Privacy Policy](https://www.zoho.com/privacy.html).","raw_installation_instructions":"Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u003e Marketplace, then find the Zoho Invoice app and click the tile. On the Zoho Invoice application page, click Install app present in the upper-right corner. Enter the following information:\n\n    Title: Name for the application.\n    Are you an European Union(EU) Customer?: To access the European edition of Zoho Invoice.\n    Refresh your page for the changes to take effect and your Zoho Invoice app is ready to go.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://116918.apps.zdusercontent.com/116918/assets/1571811298-c86565572ec49e9045e9f2b4dc8b9803/logo-small.png","large_icon":"https://116918.apps.zdusercontent.com/116918/assets/1571811298-c86565572ec49e9045e9f2b4dc8b9803/logo.png","screenshots":["https://116918.apps.zdusercontent.com/116918/assets/1571811298-c86565572ec49e9045e9f2b4dc8b9803/screenshot-0.png","https://116918.apps.zdusercontent.com/116918/assets/1571811298-c86565572ec49e9045e9f2b4dc8b9803/screenshot-1.png","https://116918.apps.zdusercontent.com/116918/assets/1571811298-c86565572ec49e9045e9f2b4dc8b9803/screenshot-2.png"],"installation_count":13},{"id":116920,"name":"FlowEQ","state":"published","version":"0.3.3","framework_version":"2.0","parameters":[{"id":398198,"app_id":116920,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-05T18:50:42Z","updated_at":"2017-04-05T18:50:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":547,"entity_id":116920,"app_id":116920,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:19.000Z","updated_at":"2019-05-15T05:42:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":60,"average":5,"count":{"5":56,"2":2,"1":2,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#2b97f0","google_analytics_code":"UA-96472868-2","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-04-05T18:50:42Z","updated_at":"2026-03-16T13:03:55Z","terms_conditions_url":null,"app_organization":{"id":1002,"name":"FlowEQ","email":"support@floweq.com","website":"https://www.floweq.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,8],"date_published":"2017-04-05T18:50:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.floweq.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-16T13:03:51Z","owner_id":269519,"author_name":"FlowEQ","author_email":"support@floweq.com","author_url":"https://www.floweq.com","short_description":"Embedded decision trees and automation help reps resolve tickets 10x faster.","long_description":"\u003cp\u003e\u003cimg src=\"https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Banner.png\" alt=\"FlowEQ Solve Faster\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat is FlowEQ?\u003c/h2\u003e\n\n\u003cp\u003eFlowEQ is the fastest way to turn your knowledge base into a guided interactive decision tree. It lets agents focus on the customer while completing tasks. Powerful integrations even allow flows to perform work in your other systems without your team ever leaving Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eHow easy is it?\u003c/h2\u003e\n\n\u003cp\u003eIt’s super easy. No code, you can use our pre-built steps to quickly build a flow, and deploy it for your agents to use. It’s a visual experience. Copy \u0026amp; paste, undo, etc.\u003c/p\u003e\n\n\u003ch2\u003eHow does FlowEQ work with Zendesk?\u003c/h2\u003e\n\n\u003cp\u003eFlowEQ is a \u003ca href=\"https://en.wikipedia.org/wiki/Super-app\"\u003eSuperapp\u003c/a\u003e that lives in the Zendesk ticket, allowing agents to continue contact with the customer and handle any kind of complex process, all without leaving the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.floweq.com/request-demo\"\u003e\u003cimg src=\"https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Request%20a%20demo%20button.png\" alt=\"Request a demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eQuestions? Contact us at \u003ca href=\"mailto:sales@floweq.com\"\u003esales@floweq.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Inline_new_1.png\" alt=\"FlowEQ Info Image\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/inline%203.png\" alt=\"FlowEQ Customers\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/inline%204.png\" alt=\"FlowEQ Quote\"\u003e\u003c/p\u003e\n\n\u003ch2\u003ePowerful integrations\u003c/h2\u003e\n\n\u003cp\u003eExpand the capabilities of FlowEQ by seamlessly integrating with your team’s other services, including eCommerce platforms like Shopify and ShipStation, payment systems like Stripe and Recurly, and business platforms such as Salesforce, Slack, Jira, Google Sheets, Airtable, and many more.\u003c/p\u003e\n\n\u003cp\u003eFor more information on how your data is accessed and used, see the \u003ca href=\"https://www.floweq.com/legal/privacy\"\u003eFlowEQ Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eWhether it\u0026#39;s returns / RMAs, order status inquiries, troubleshooting, or onboarding / offboarding, FlowEQ enables you to automate your team\u0026#39;s most painful workflows and consolidate them down to a single panel using a knowledgebase of step-by-step instructions, decision trees, a customer 360, actionable context, and powerful integrations.\u003c/p\u003e\n\n\u003cp\u003eFollow this easy sign-up process to access all of the benefits of the free-tier, including process management, internal knowledge base, process analytics, and agent scripting:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the FlowEQ app from the Zendesk app marketplace\u003c/li\u003e\n\u003cli\u003eOpen a ticket and Sidekick will launch on the right sidebar.\u003c/li\u003e\n\u003cli\u003eSign in with Zendesk. If you are the first user for your company you will be prompted to enter your Company Name and click Sign Up. You will automatically be assigned an Admin role.\u003c/li\u003e\n\u003cli\u003eAdditional team members can sign up within the app on Zendesk by signing in using their Zendesk credentials. They will be assigned an Employee role but Admin users can update their permissions from the Admin Portal by going to Manage Company \u0026gt; Team.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo enable integrations, visit the Integrations Lab to enter the required credentials. Some of the available integrations and functions include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk (automatically update Zendesk ticket fields or add comments to internal or external recipients)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApply Macros (apply an existing macro as a step within a process)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipStation (search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasyPost (create shipping labels and search shipments)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eArena Solutions (generate new Quality Process records)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShopify (create new orders)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSlack (post a custom templated message to a designated slack channel)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStripe (look up a customer charge or send customer invoice)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView status of Orders, Shipments, and Quality Processes when loading a ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a PDF (with static and dynamic variables)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd more...\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee our \u003ca href=\"https://www.floweq.com/pricing/pricing-overview\"\u003epricing page\u003c/a\u003e for more details on our plans and pricing.\u003c/p\u003e\n\n\u003cp\u003eFor help getting started or a product walkthrough visit the \u003ca href=\"https://support.floweq.com/\"\u003eFlowEQ Resource Center\u003c/a\u003e or contact \u003ca href=\"mailto:support@floweq.com\"\u003esupport@floweq.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![FlowEQ Solve Faster](https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Banner.png)\n\n## What is FlowEQ?\n\nFlowEQ is the fastest way to turn your knowledge base into a guided interactive decision tree. It lets agents focus on the customer while completing tasks. Powerful integrations even allow flows to perform work in your other systems without your team ever leaving Zendesk.\n\n## How easy is it?\n\nIt’s super easy. No code, you can use our pre-built steps to quickly build a flow, and deploy it for your agents to use. It’s a visual experience. Copy \u0026 paste, undo, etc.\n\n## How does FlowEQ work with Zendesk?\n\nFlowEQ is a [Superapp](https://en.wikipedia.org/wiki/Super-app) that lives in the Zendesk ticket, allowing agents to continue contact with the customer and handle any kind of complex process, all without leaving the ticket.\n\n[![Request a demo](https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Request%20a%20demo%20button.png)](https://www.floweq.com/request-demo)\n\nQuestions? Contact us at [sales@floweq.com](mailto:sales@floweq.com)\n\n![FlowEQ Info Image](https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/Inline_new_1.png)\n![FlowEQ Customers](https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/inline%203.png)\n![FlowEQ Quote](https://floweq.s3.us-west-2.amazonaws.com/zendesk_app/img/inline%204.png)\n\n## Powerful integrations\n\nExpand the capabilities of FlowEQ by seamlessly integrating with your team’s other services, including eCommerce platforms like Shopify and ShipStation, payment systems like Stripe and Recurly, and business platforms such as Salesforce, Slack, Jira, Google Sheets, Airtable, and many more.\n\nFor more information on how your data is accessed and used, see the [FlowEQ Privacy Policy](https://www.floweq.com/legal/privacy).","raw_installation_instructions":"Whether it's returns / RMAs, order status inquiries, troubleshooting, or onboarding / offboarding, FlowEQ enables you to automate your team's most painful workflows and consolidate them down to a single panel using a knowledgebase of step-by-step instructions, decision trees, a customer 360, actionable context, and powerful integrations.\n\nFollow this easy sign-up process to access all of the benefits of the free-tier, including process management, internal knowledge base, process analytics, and agent scripting:\n\n- Install the FlowEQ app from the Zendesk app marketplace\n- Open a ticket and Sidekick will launch on the right sidebar.\n- Sign in with Zendesk. If you are the first user for your company you will be prompted to enter your Company Name and click Sign Up. You will automatically be assigned an Admin role.\n- Additional team members can sign up within the app on Zendesk by signing in using their Zendesk credentials. They will be assigned an Employee role but Admin users can update their permissions from the Admin Portal by going to Manage Company \u003e Team.\n\n\nTo enable integrations, visit the Integrations Lab to enter the required credentials. Some of the available integrations and functions include:\n\n- Zendesk (automatically update Zendesk ticket fields or add comments to internal or external recipients)\n\n- Apply Macros (apply an existing macro as a step within a process)\n\n- ShipStation (search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order)\n\n- EasyPost (create shipping labels and search shipments)\n\n- Arena Solutions (generate new Quality Process records)\n\n- Shopify (create new orders)\n\n- Slack (post a custom templated message to a designated slack channel)\n\n- Stripe (look up a customer charge or send customer invoice)\n\n- View status of Orders, Shipments, and Quality Processes when loading a ticket\n\n- Create a PDF (with static and dynamic variables)\n\n- And more...\n\nSee our [pricing page](https://www.floweq.com/pricing/pricing-overview) for more details on our plans and pricing.\n\nFor help getting started or a product walkthrough visit the [FlowEQ Resource Center](https://support.floweq.com/) or contact [support@floweq.com](mailto:support@floweq.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://116920.apps.zdusercontent.com/116920/assets/1771951991-c326195de09cdea3a09a3c799215dc87/support/logo-small.png","large_icon":"https://116920.apps.zdusercontent.com/116920/assets/1771951991-c326195de09cdea3a09a3c799215dc87/support/logo.png","screenshots":["https://116920.apps.zdusercontent.com/116920/assets/1771951991-c326195de09cdea3a09a3c799215dc87/support/screenshot-0.png","https://116920.apps.zdusercontent.com/116920/assets/1771951991-c326195de09cdea3a09a3c799215dc87/support/screenshot-1.png","https://116920.apps.zdusercontent.com/116920/assets/1771951991-c326195de09cdea3a09a3c799215dc87/support/screenshot-2.png"],"installation_count":81},{"id":116922,"name":"Sonar","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":398212,"app_id":116922,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-05T19:11:40Z","updated_at":"2017-04-05T19:11:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":548,"entity_id":116922,"app_id":116922,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:20.000Z","updated_at":"2019-05-15T05:42:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-04-05T19:11:39Z","updated_at":"2025-04-04T00:03:11Z","terms_conditions_url":null,"app_organization":{"id":1004,"name":"Sonar","email":"rebecca.chow@sendsonar.com","website":"www.sendsonar.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2017-04-05T19:11:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sendsonar.com/"},"location_names":[],"last_update_time":"2017-04-05T19:11:39Z","owner_id":269519,"author_name":"Sonar","author_email":"support@sendsonar.com","author_url":"https://www.sendsonar.com/","short_description":"Add two-way text (SMS/MMS) \u0026 Facebook Messenger within Zendesk Support tickets","long_description":"\u003cul\u003e\n\u003cli\u003eTurn your text messages and chats into tickets within your Zendesk Support account \u003c/li\u003e\n\u003cli\u003eIncrease efficiency by having all conversations take place within a ticket; no need to open another app or have another login\u003c/li\u003e\n\u003cli\u003eGather insights specifically on text / chat communication channels \u003c/li\u003e\n\u003cli\u003eSMS has a 98% read rate \u003c/li\u003e\n\u003cli\u003eUse Sonar’s powerful features with Zendesk, including mass messaging \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eWe’ve made it simple for your agents to reply to SMS/MMS and Facebook Messenger messages directly inside Zendesk Support. \u003c/p\u003e\n\n\u003ch3\u003eClose Tickets Faster\u003c/h3\u003e\n\n\u003cp\u003eManaging customer conversations in multiple areas is complicated. With Sonar, you’ll be able to manage your mobile messaging channels (SMS/MMS, Facebook Messenger) the same way as you already do with email within Zendesk. \u003c/p\u003e\n\n\u003cp\u003eAll messages from your customers come in as tickets, and agents can simply reply or leverage any of the tools that exist within your Zendesk account such as macros and triggers. Agents will have no change in their workflow, which ensures that none of your customers slip through the cracks. \u003c/p\u003e\n\n\u003cp\u003eBonus: You can reply directly to Slack and email notifications to quickly send a text back when you’re away from your computer. \u003c/p\u003e\n\n\u003ch3\u003eClose The Loop On Support \u0026amp; Marketing\u003c/h3\u003e\n\n\u003cp\u003eSonar isn\u0026#39;t only for customer service - it is also a powerful tool for promotion and relationship building. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate personalized messages based on a user’s preferences \u003c/li\u003e\n\u003cli\u003eSend marketing campaigns with built-in A/B testing \u003c/li\u003e\n\u003cli\u003eComprehensive dashboard to provide customer insights and let you track message performance over time \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout Sonar\u003c/h3\u003e\n\n\u003cp\u003eSonar is an enterprise-grade solution for your mobile messaging needs. With our app, you will get access to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA/B testing messages \u003c/li\u003e\n\u003cli\u003eMass messaging \u003c/li\u003e\n\u003cli\u003eCall forwarding \u003c/li\u003e\n\u003cli\u003eCanned responses \u003c/li\u003e\n\u003cli\u003eAway messages \u003c/li\u003e\n\u003cli\u003eIntelligent routing \u003c/li\u003e\n\u003cli\u003eDeep conversation / messaging analytics \u003c/li\u003e\n\u003cli\u003eRobust API \u0026amp; webhooks \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReach out to us for flexible pricing and full scale pilots. We are readily available to ensure you’re meeting your business goals.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eOur mobile messaging experts will integrate Sonar \u0026amp; Zendesk in a way that works with your ideal workflow. We do this (free of charge) because want to ensure the best possible experience for your team as well as your customers. \u003c/p\u003e\n\n\u003ch4\u003eFill out this \u003ca href=\"http://bit.ly/SonarZendeskIntegration\"\u003eform\u003c/a\u003e to get access: \u003ca href=\"https://bit.ly/SonarZendeskIntegration\"\u003ehttps://bit.ly/SonarZendeskIntegration\u003c/a\u003e\u003c/h4\u003e\n\n\u003cp\u003eFeel free to reach out to us anytime if you have any questions: +1 (510) 398-4815 \u003c/p\u003e\n\n\u003ch3\u003eFAQ\u003c/h3\u003e\n\n\u003ch4\u003ePhone Numbers\u003c/h4\u003e\n\n\u003cp\u003eYou can use your existing number with Sonar. \u003c/p\u003e\n\n\u003cp\u003eWe can also provide you a new number that can be used for texting and accepting calls. We will buy and manage all of your phone numbers - you just need to choose an area code and we’ll do the rest! \u003c/p\u003e\n\n\u003ch4\u003eIntegrations\u003c/h4\u003e\n\n\u003cp\u003eWe currently integrate with the following: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSalesforce \u003c/li\u003e\n\u003cli\u003eShopify \u003c/li\u003e\n\u003cli\u003eSlack \u003c/li\u003e\n\u003cli\u003eWoopra \u003c/li\u003e\n\u003cli\u003eZapier \u003c/li\u003e\n\u003cli\u003eZendesk \u003c/li\u003e\n\u003cli\u003eSee \u003ca href=\"https://www.sendsonar.com/integrations\"\u003ehere\u003c/a\u003e for a full list of our integrations. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe also have an \u003ca href=\"http://docs.sendsonar.com/\"\u003eextensive API\u003c/a\u003e that allow for custom integrations with your system.\u003c/p\u003e\n","raw_long_description":"* Turn your text messages and chats into tickets within your Zendesk Support account \r\n* Increase efficiency by having all conversations take place within a ticket; no need to open another app or have another login\r\n* Gather insights specifically on text / chat communication channels \r\n* SMS has a 98% read rate \r\n* Use Sonar’s powerful features with Zendesk, including mass messaging \r\n\r\n\r\n------------ \r\n\r\n\r\nWe’ve made it simple for your agents to reply to SMS/MMS and Facebook Messenger messages directly inside Zendesk Support. \r\n\r\n\r\n### Close Tickets Faster \r\n\r\nManaging customer conversations in multiple areas is complicated. With Sonar, you’ll be able to manage your mobile messaging channels (SMS/MMS, Facebook Messenger) the same way as you already do with email within Zendesk. \r\n\r\nAll messages from your customers come in as tickets, and agents can simply reply or leverage any of the tools that exist within your Zendesk account such as macros and triggers. Agents will have no change in their workflow, which ensures that none of your customers slip through the cracks. \r\n\r\nBonus: You can reply directly to Slack and email notifications to quickly send a text back when you’re away from your computer. \r\n\r\n\r\n### Close The Loop On Support \u0026 Marketing \r\n\r\nSonar isn't only for customer service - it is also a powerful tool for promotion and relationship building. \r\n\r\n* Create personalized messages based on a user’s preferences \r\n* Send marketing campaigns with built-in A/B testing \r\n* Comprehensive dashboard to provide customer insights and let you track message performance over time \r\n\r\n\r\n### About Sonar \r\n\r\nSonar is an enterprise-grade solution for your mobile messaging needs. With our app, you will get access to: \r\n\r\n* A/B testing messages \r\n* Mass messaging \r\n* Call forwarding \r\n* Canned responses \r\n* Away messages \r\n* Intelligent routing \r\n* Deep conversation / messaging analytics \r\n* Robust API \u0026 webhooks \r\n\r\nReach out to us for flexible pricing and full scale pilots. We are readily available to ensure you’re meeting your business goals.","raw_installation_instructions":"### Installation \r\n\r\nOur mobile messaging experts will integrate Sonar \u0026 Zendesk in a way that works with your ideal workflow. We do this (free of charge) because want to ensure the best possible experience for your team as well as your customers. \r\n\r\n#### Fill out this [form](http://bit.ly/SonarZendeskIntegration) to get access: [https://bit.ly/SonarZendeskIntegration](https://bit.ly/SonarZendeskIntegration ) \r\n\r\nFeel free to reach out to us anytime if you have any questions: +1 (510) 398-4815 \r\n\r\n### FAQ \r\n\r\n#### Phone Numbers \r\n\r\nYou can use your existing number with Sonar. \r\n\r\nWe can also provide you a new number that can be used for texting and accepting calls. We will buy and manage all of your phone numbers - you just need to choose an area code and we’ll do the rest! \r\n\r\n\r\n#### Integrations \r\n\r\nWe currently integrate with the following: \r\n\r\n* Salesforce \r\n* Shopify \r\n* Slack \r\n* Woopra \r\n* Zapier \r\n* Zendesk \r\n* See [here](https://www.sendsonar.com/integrations) for a full list of our integrations. \r\n\r\nWe also have an [extensive API](http://docs.sendsonar.com/) that allow for custom integrations with your system.\r\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://116922.apps.zdusercontent.com/116922/assets/1506487008-e62c116cadd8223fddd9981c289af66b/logo-small.png","large_icon":"https://116922.apps.zdusercontent.com/116922/assets/1506487008-e62c116cadd8223fddd9981c289af66b/logo.png","screenshots":["https://116922.apps.zdusercontent.com/116922/assets/1506487008-e62c116cadd8223fddd9981c289af66b/screenshot-0.png","https://116922.apps.zdusercontent.com/116922/assets/1506487008-e62c116cadd8223fddd9981c289af66b/screenshot-1.png","https://116922.apps.zdusercontent.com/116922/assets/1506487008-e62c116cadd8223fddd9981c289af66b/screenshot-2.png"],"installation_count":21},{"id":117195,"name":"ScreenMeet for Support","state":"published","version":"2.72.0","framework_version":"2.0","parameters":[{"id":399431,"app_id":117195,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-07T21:00:57Z","updated_at":"2017-04-07T21:00:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":549,"entity_id":117195,"app_id":117195,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:21.000Z","updated_at":"2019-05-15T05:42:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":10,"average":4,"count":{"5":5,"1":2,"4":2,"2":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2017-04-07T21:00:56Z","updated_at":"2025-04-04T00:03:12Z","terms_conditions_url":null,"app_organization":{"id":986,"name":"ScreenMeet","email":"support@screenmeet.com","website":"https://agent.screenmeet.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2017-04-07T21:00:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.screenmeet.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-05-27T16:01:27Z","owner_id":269519,"author_name":"ScreenMeet","author_email":"support@screenmeet.com","author_url":"https://agent.screenmeet.com","short_description":"ScreenMeet is modern remote support from your browser.","long_description":"\u003cp\u003eScreenMeet is modern and easy to use remote support from your web browser; see and control any device from your Zendesk instance. Our Zendesk App works in Support and Chat to allow the agent to create a remote support session, invite the end user to share their screen via a URL and see and control the end-users’ device in real-time. When the end user clicks on the invite link, they are guided into the remote support session in the most user friendly way possible for their device. In almost all cases, the end user is up and running in 2-3 clicks and under 30 seconds.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from the marketplace and start using it.\u003c/p\u003e\n","raw_long_description":"ScreenMeet is modern and easy to use remote support from your web browser; see and control any device from your Zendesk instance. Our Zendesk App works in Support and Chat to allow the agent to create a remote support session, invite the end user to share their screen via a URL and see and control the end-users’ device in real-time. When the end user clicks on the invite link, they are guided into the remote support session in the most user friendly way possible for their device. In almost all cases, the end user is up and running in 2-3 clicks and under 30 seconds.","raw_installation_instructions":"Install the app from the marketplace and start using it.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://117195.apps.zdusercontent.com/117195/assets/1653653344-df78b1bbeb6473586d1358da53358239/support/logo-small.png","large_icon":"https://117195.apps.zdusercontent.com/117195/assets/1653653344-df78b1bbeb6473586d1358da53358239/support/logo.png","screenshots":["https://117195.apps.zdusercontent.com/117195/assets/1653653344-df78b1bbeb6473586d1358da53358239/support/screenshot-0.png","https://117195.apps.zdusercontent.com/117195/assets/1653653344-df78b1bbeb6473586d1358da53358239/support/screenshot-1.png","https://117195.apps.zdusercontent.com/117195/assets/1653653344-df78b1bbeb6473586d1358da53358239/support/screenshot-2.png"],"installation_count":136},{"id":117350,"name":"Thematic","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-04-10T23:43:39Z","updated_at":"2026-01-27T23:00:50Z","terms_conditions_url":null,"app_organization":{"id":1055,"name":"Thematic","email":"nathan@getthematic.com ","website":"getthematic.com","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[],"date_published":"2017-04-10T23:43:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://getthematic.com/product/plan-and-pricing/"},"location_names":[],"last_update_time":"2026-01-27T23:00:47Z","owner_id":269519,"author_name":"Nathan","author_email":"nathan@getthematic.com","author_url":"https://getthematic.com/about","short_description":"Automate tagging of Zendesk support chat and tickets.","long_description":"\u003cp\u003eAutomate the process of tagging chat and tickets, save valuable team time, and get deeper, actionable customer insights with Thematic.\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to manual tagging:\u003cbr\u003e\n- Thematic automatically categorizes your chat and tickets so you don\u0026#39;t have to.\u003cbr\u003e\n- Thematic uses AI to tag themes, sentiment, and intent for superior accuracy.\u003cbr\u003e\n- There’s no training or manual coding, enabling you to discover the full picture.\u003cbr\u003e\n- Existing and emerging specific themes are uncovered effortlessly, from what customers say.\u003c/p\u003e\n\n\u003cp\u003eIdentify exact points and opportunities in near real-time:\u003cbr\u003e\n- With Thematic, comments and chat are individually tagged and aggregated to identify the top issues coming through to agents. See issues most mentioned and with the biggest effect on metrics.\u003cbr\u003e\n- An easy-to-use platform that simplifies and accelerates how you get insights from your support chat.\u003cbr\u003e\n- Discover emerging themes as they happen and share alerts on issues before they affect many customers and overwhelm your agents.\u003cbr\u003e\n- Leverage intuitive reporting tools specifically designed to quickly uncover issues, answer questions, and monitor the impact of initiatives.\u003c/p\u003e\n\n\u003cp\u003eAnalyze all your customer feedback in one place:\u003cbr\u003e\n- Thematic isn’t just for Zendesk. Seamlessly connect and aggregate all feedback sources including chat, reviews, VOC feedback, and more for a clear, coherent summary of priorities.\u003cbr\u003e\n- Easily see what issues are coming up in Zendesk vs other channels.\u003c/p\u003e\n\n\u003cp\u003eSecure and private, as it should be:\u003cbr\u003e\n- Thematic is SOC2 Type II compliant, so you can be confident your data is private, secure, with the right controls in place.\u003cbr\u003e\n- Your customer PII data can be automatically redacted and tidied with Thematic for clean, compliant analysis.\u003cbr\u003e\n- Thematic is built on modern cloud infrastructure, using world-class vendors like AWS, to store data in specific server regions.\u003c/p\u003e\n\n\u003cp\u003eBuilt to be flexible, to automate all the time-consuming tasks:\u003cbr\u003e\n- Effortlessly manage and refine the structure of your tagged themes to align feedback themes with what’s useful for your team and business.\u003cbr\u003e\n- You can edit, delete and merge tagged themes in minutes.\u003c/p\u003e\n\n\u003cp\u003eBook a personalized free trial: https://go.getthematic.com/get-started/\u003c/p\u003e\n\n\u003cp\u003eHow to set up:\u003cbr\u003e\nConnecting Thematic with Zendesk is easy and free for customers.\u003cbr\u003e\n1. Login to your Thematic account\u003cbr\u003e\n2. In the drop-down menu at the top right, select ‘Manage integrations’.\u003cbr\u003e\n3. Select ‘Zendesk’\u003cbr\u003e\n4. Add your Zendesk login authentication details\u003c/p\u003e\n\n\u003cp\u003eYou can find further details on authorization in our customer knowledge center: https://client.getthematic.com/admin/docs/#section/Authorization\u003c/p\u003e\n\n\u003cp\u003eZendesk \u0026amp; Thematic screenshots:\u003cbr\u003e\n- https://www.dropbox.com/s/z6ocl5yvzqni4m8/Zendesk%20%26%20Thematic.png?dl=0\u003cbr\u003e\n- https://www.dropbox.com/s/iglyraxaw4uaqvw/Zendesk%20%26%20Thematic%202.png?dl=0\u003cbr\u003e\n- https://www.dropbox.com/s/wvhxwgalel3iaaq/Zendesk%20%26%20Thematic%203.png?dl=0\u003c/p\u003e\n\n\u003cp\u003eData Disclosure:\u003cbr\u003e\nYou can view our data policy: https://getthematic.com/privacy-terms\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to \u0026quot;Manage integrations\u0026quot;. Click on \u0026quot;Add new integration\u0026quot; button, then select \u0026quot;Zendesk Support\u0026quot;. Input your subdomain, and you will be redirected to Zendesk for further authorization steps. After that\u0026#39;s complete, you can go to manage data, then add new data. Zendesk will appear as a data source option for selection.\u003c/p\u003e\n","raw_long_description":"Automate the process of tagging chat and tickets, save valuable team time, and get deeper, actionable customer insights with Thematic.\n\nSay goodbye to manual tagging:\n- Thematic automatically categorizes your chat and tickets so you don't have to.\n- Thematic uses AI to tag themes, sentiment, and intent for superior accuracy.\n- There’s no training or manual coding, enabling you to discover the full picture.\n- Existing and emerging specific themes are uncovered effortlessly, from what customers say.\n\nIdentify exact points and opportunities in near real-time:\n- With Thematic, comments and chat are individually tagged and aggregated to identify the top issues coming through to agents. See issues most mentioned and with the biggest effect on metrics.\n- An easy-to-use platform that simplifies and accelerates how you get insights from your support chat.\n- Discover emerging themes as they happen and share alerts on issues before they affect many customers and overwhelm your agents.\n- Leverage intuitive reporting tools specifically designed to quickly uncover issues, answer questions, and monitor the impact of initiatives.\n\nAnalyze all your customer feedback in one place:\n- Thematic isn’t just for Zendesk. Seamlessly connect and aggregate all feedback sources including chat, reviews, VOC feedback, and more for a clear, coherent summary of priorities.\n- Easily see what issues are coming up in Zendesk vs other channels.\n\nSecure and private, as it should be:\n- Thematic is SOC2 Type II compliant, so you can be confident your data is private, secure, with the right controls in place.\n- Your customer PII data can be automatically redacted and tidied with Thematic for clean, compliant analysis.\n- Thematic is built on modern cloud infrastructure, using world-class vendors like AWS, to store data in specific server regions.\n\nBuilt to be flexible, to automate all the time-consuming tasks:\n- Effortlessly manage and refine the structure of your tagged themes to align feedback themes with what’s useful for your team and business.\n- You can edit, delete and merge tagged themes in minutes.\n\nBook a personalized free trial: https://go.getthematic.com/get-started/\n\nHow to set up:\nConnecting Thematic with Zendesk is easy and free for customers.\n1. Login to your Thematic account\n2. In the drop-down menu at the top right, select ‘Manage integrations’.\n3. Select ‘Zendesk’\n4. Add your Zendesk login authentication details\n\nYou can find further details on authorization in our customer knowledge center: https://client.getthematic.com/admin/docs/#section/Authorization\n\nZendesk \u0026 Thematic screenshots:\n- https://www.dropbox.com/s/z6ocl5yvzqni4m8/Zendesk%20%26%20Thematic.png?dl=0\n- https://www.dropbox.com/s/iglyraxaw4uaqvw/Zendesk%20%26%20Thematic%202.png?dl=0\n- https://www.dropbox.com/s/wvhxwgalel3iaaq/Zendesk%20%26%20Thematic%203.png?dl=0\n\nData Disclosure:\nYou can view our data policy: https://getthematic.com/privacy-terms","raw_installation_instructions":"Go to \"Manage integrations\". Click on \"Add new integration\" button, then select \"Zendesk Support\". Input your subdomain, and you will be redirected to Zendesk for further authorization steps. After that's complete, you can go to manage data, then add new data. Zendesk will appear as a data source option for selection.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://117350.apps.zdusercontent.com/117350/assets/1768447454-73452bd87c332b6209f3f508614c7cd8/logo-small.png","large_icon":"https://117350.apps.zdusercontent.com/117350/assets/1768447454-73452bd87c332b6209f3f508614c7cd8/logo.png","screenshots":["https://117350.apps.zdusercontent.com/117350/assets/1768447454-73452bd87c332b6209f3f508614c7cd8/screenshot-1.png","https://117350.apps.zdusercontent.com/117350/assets/1768447454-73452bd87c332b6209f3f508614c7cd8/screenshot-2.png"],"installation_count":0},{"id":118748,"name":"AmeyoR4","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":404648,"app_id":118748,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-04-24T23:10:18Z","updated_at":"2017-04-24T23:10:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":404647,"app_id":118748,"name":"serverURL","kind":"url","required":true,"position":1,"created_at":"2017-04-24T23:10:18Z","updated_at":"2017-04-24T23:10:18Z","default_value":"https://zendesk.ameyo.com:8443","secure":false,"scopes":null,"options":null}],"plans":[{"id":553,"entity_id":118748,"app_id":118748,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:26.000Z","updated_at":"2019-05-15T05:42:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-04-24T23:10:17Z","updated_at":"2025-04-04T00:03:13Z","terms_conditions_url":null,"app_organization":{"id":699,"name":"Drishti Soft Solutions Pvt Ltd","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[1,3,5],"date_published":"2022-04-12T16:11:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ameyo.com/"},"location_names":["top_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2019-01-14T19:37:37Z","owner_id":269519,"author_name":"Ameyo","author_email":"prodcrm@ameyo.com","author_url":"https://www.drishti-soft.in/","short_description":"Ameyo Integration","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse Ameyo connector with Zendesk ticketing system to easily interact with your customers on voice channel and be able to create actionable items on the basis of those interactions to resolve your customer\u0026#39;s issues early and seamlessly.\u003c/p\u003e\n\n\u003cp\u003eFeatures: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTight integration with Zendesk helping to co-relate interaction with customer information and tickets. \u003c/li\u003e\n\u003cli\u003eHelping agents to collaborate or seek help over resolving issues by conferring or transferring calls. \u003c/li\u003e\n\u003cli\u003eIntelligent routing of calls for better customer service. \u003c/li\u003e\n\u003cli\u003eCall recording and call records saved to ticket created for interaction\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout Ameyo\u003c/h3\u003e\n\n\u003cp\u003eAmeyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers in 40 countries orchestrating more than 1 billion interactions each day.\u003c/p\u003e\n\n\u003cp\u003eKnow more : \u003ca href=\"http://www.ameyo.com/\"\u003ehttp://www.ameyo.com/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick on the Install button on this page. \u003c/li\u003e\n\u003cli\u003eEnter the server URL for your Ameyo Server Deployment.* \u003c/li\u003e\n\u003cli\u003eClick on Install, and your app gets added to your Zendesk Support account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\r\n\r\nUse Ameyo connector with Zendesk ticketing system to easily interact with your customers on voice channel and be able to create actionable items on the basis of those interactions to resolve your customer's issues early and seamlessly.\r\n\r\nFeatures: \r\n\r\n* Tight integration with Zendesk helping to co-relate interaction with customer information and tickets. \r\n* Helping agents to collaborate or seek help over resolving issues by conferring or transferring calls. \r\n* Intelligent routing of calls for better customer service. \r\n* Call recording and call records saved to ticket created for interaction\r\n\r\n### About Ameyo\r\n\r\nAmeyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers in 40 countries orchestrating more than 1 billion interactions each day.\r\n\r\nKnow more : [http://www.ameyo.com/](http://www.ameyo.com/)","raw_installation_instructions":"1. Click on the Install button on this page. \r\n2. Enter the server URL for your Ameyo Server Deployment.* \r\n3. Click on Install, and your app gets added to your Zendesk Support account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://118748.apps.zdusercontent.com/118748/assets/1546426907-57f0442eebb2fef11daee36d53a6919f/logo-small.png","large_icon":"https://118748.apps.zdusercontent.com/118748/assets/1546426907-57f0442eebb2fef11daee36d53a6919f/logo.png","screenshots":["https://118748.apps.zdusercontent.com/118748/assets/1546426907-57f0442eebb2fef11daee36d53a6919f/screenshot-0.png","https://118748.apps.zdusercontent.com/118748/assets/1546426907-57f0442eebb2fef11daee36d53a6919f/screenshot-1.png","https://118748.apps.zdusercontent.com/118748/assets/1546426907-57f0442eebb2fef11daee36d53a6919f/screenshot-2.png"],"installation_count":12},{"id":120194,"name":"G.O.A.T.","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":408998,"app_id":120194,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-08T21:41:39Z","updated_at":"2017-05-08T21:41:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":554,"entity_id":120194,"app_id":120194,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:27.000Z","updated_at":"2019-05-15T05:42:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":3,"count":{"4":2,"2":1,"3":2,"1":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent 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Video","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":409297,"app_id":120358,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-09T21:07:17Z","updated_at":"2017-05-09T21:07:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":502651,"app_id":120358,"name":"zd_access_token","kind":"text","required":true,"position":1,"created_at":"2018-02-02T23:35:42Z","updated_at":"2018-02-27T19:35:12Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":529008,"app_id":120358,"name":"admin_email","kind":"text","required":true,"position":2,"created_at":"2018-04-11T17:14:59Z","updated_at":"2018-04-11T17:14:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":409295,"app_id":120358,"name":"wiz_api_key","kind":"hidden","required":false,"position":3,"created_at":"2017-05-09T21:07:17Z","updated_at":"2018-04-11T17:14:59Z","default_value":"nil","secure":false,"scopes":null,"options":null}],"plans":[{"id":556,"entity_id":120358,"app_id":120358,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:30.000Z","updated_at":"2019-05-15T05:42:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":4,"count":{"5":7,"1":1,"4":2,"3":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":"UA-88261465-4","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-09T21:07:16Z","updated_at":"2025-04-04T00:03:14Z","terms_conditions_url":null,"app_organization":{"id":1064,"name":"Lyceum Technologies Inc","email":"support@hippovideo.io","website":"https://www.hippovideo.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2017-05-09T21:07:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hippovideo.io/pricing.html"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2018-09-25T18:27:25Z","owner_id":269519,"author_name":"Hippo Video","author_email":"support@hippovideo.io","author_url":"https://www.hippovideo.io","short_description":"Online video (screen, webcam, audio) recorder for Zendesk","long_description":"\u003cp\u003eHippo Video is an online video recording tool which helps you create and add videos to your Zendesk tickets. It helps you create quick demos, how-to videos, customer testimonials and gives customers the facility to record issues through videos. \u003c/p\u003e\n\n\u003cp\u003eBring in the power of videos into your Zendesk account with Hippo Video. \u003cbr\u003e\nHippo Video is an online video tool designed to quickly create video content. It integrates closely with Zendesk to your help support team create videos to address customer issues. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Ticket resolution\u003c/strong\u003e - Capture the steps to resolve a problem as a video rather than explaining it over an email and share it with your customers \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. How-To videos\u003c/strong\u003e - Create tutorials and post it on your knowledge base. Enable your customers to help themselves with these videos.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Video Tickets\u003c/strong\u003e - Give the power of video to your customers by letting them record issues through videos. The recorded issues comes directly into the agents account. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Easy sharing\u003c/strong\u003e - You can share the created videos as URL, embed in your knowledge base articles, send as email and share in social media. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. Enhance customer relationships\u003c/strong\u003e - Video is a great way to build relationships. Engage your customers with real-time videos. \u003c/p\u003e\n\n\u003cp\u003eGetting started is simple. Click install and you can start crafting videos with Hippo Video.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you are done installing Hippo Video, you just need to provide your \u003cstrong\u003eZendesk API Token\u003c/strong\u003e and \u003cstrong\u003eAdmin Email\u003c/strong\u003e of your Zendesk account to get started.\u003c/p\u003e\n\n\u003cp\u003eTo get Zendesk API Token, all you have to do is\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to Settings tab inside your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to API -\u0026gt; Settings\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the active API token key. (If you don’t have a token already you can generate a new one. Please ensure that you have the Admin privilege) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the next field, enter your Zendesk Admin Email address. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce you are done with this process, you will automatically be signed up with Hippo Video. You will receive an email with your Hippo Video login credentials.\u003c/p\u003e\n","raw_long_description":"Hippo Video is an online video recording tool which helps you create and add videos to your Zendesk tickets. It helps you create quick demos, how-to videos, customer testimonials and gives customers the facility to record issues through videos. \n \n Bring in the power of videos into your Zendesk account with Hippo Video. \nHippo Video is an online video tool designed to quickly create video content. It integrates closely with Zendesk to your help support team create videos to address customer issues. \n \n **1. Ticket resolution** - Capture the steps to resolve a problem as a video rather than explaining it over an email and share it with your customers \n \n **2. How-To videos** - Create tutorials and post it on your knowledge base. Enable your customers to help themselves with these videos.\n \n **3. Video Tickets** - Give the power of video to your customers by letting them record issues through videos. The recorded issues comes directly into the agents account. \n \n **4. Easy sharing** - You can share the created videos as URL, embed in your knowledge base articles, send as email and share in social media. \n \n **5. Enhance customer relationships** - Video is a great way to build relationships. Engage your customers with real-time videos. \n \n Getting started is simple. Click install and you can start crafting videos with Hippo Video.","raw_installation_instructions":"Once you are done installing Hippo Video, you just need to provide your **Zendesk API Token** and **Admin Email** of your Zendesk account to get started.\n\n To get Zendesk API Token, all you have to do is\n\n 1. Go to Settings tab inside your Zendesk account\n\n 2. Go to API -\u003e Settings\n\n 3. Copy the active API token key. (If you don’t have a token already you can generate a new one. Please ensure that you have the Admin privilege) \n\n 4. In the next field, enter your Zendesk Admin Email address. \n\nOnce you are done with this process, you will automatically be signed up with Hippo Video. You will receive an email with your Hippo Video login credentials.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://120358.apps.zdusercontent.com/120358/assets/1536841554-f3733ba91f20beee1f7d9126737719c9/logo-small.png","large_icon":"https://120358.apps.zdusercontent.com/120358/assets/1536841554-f3733ba91f20beee1f7d9126737719c9/logo.png","screenshots":["https://120358.apps.zdusercontent.com/120358/assets/1536841554-f3733ba91f20beee1f7d9126737719c9/screenshot-0.png","https://120358.apps.zdusercontent.com/120358/assets/1536841554-f3733ba91f20beee1f7d9126737719c9/screenshot-1.png","https://120358.apps.zdusercontent.com/120358/assets/1536841554-f3733ba91f20beee1f7d9126737719c9/screenshot-2.png"],"installation_count":38},{"id":120364,"name":"Import | Help Desk Migration","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":161,"average":5,"count":{"5":154,"4":7,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":"G-4SXTYX1Z7X","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-09T22:36:03Z","updated_at":"2026-09-30T21:13:07Z","terms_conditions_url":null,"app_organization":{"id":1065,"name":"Help Desk Migration by Relokia | Automated Data Migration to Zendesk | Consulting","email":"contact@help-desk-migration.com","website":"https://help-desk-migration.com?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=author_block","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-05-09T22:36:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://help-desk-migration.com/pricing/?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=profile-info"},"location_names":[],"last_update_time":"2026-09-30T21:13:05Z","owner_id":269519,"author_name":"Help Desk Migration","author_email":"contact@help-desk-migration.com","author_url":"https://help-desk-migration.com/?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=manifest","short_description":"Use our Zendesk migration tool to transfer data from any help desk software","long_description":"\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-top\"\u003eHelp Desk Migration\u003c/a\u003e by Relokia offers professional Zendesk migration services: importing data into Zendesk, exporting it to another platform, merging multiple Zendesk accounts, or splitting one account into separate instances – all with zero downtime and no coding.  Whether you are moving from a legacy system, consolidating accounts after an acquisition, the automated Migration Wizard transfers your support records with all relationships preserved. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNew features:\u003c/strong\u003e – Advanced data filtering for consolidating Zendesk accounts or migrating from other platforms. Filter tickets by subject, group, channel, status, priority, brand, form, etc. \u003c/p\u003e\n\n\u003cp\u003eAI-ready migration scenario for \u003ca href=\"https://help-desk-migration.com/zendesk-ai-migration/?utm_source=zendesk-mp\u0026utm_medium=import-app\u0026utm_campaign=zendesk-mp\u0026utm_id=zendesk\"\u003eAI-ready help desk data migration\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=image-header\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2026/09/Help_Desk_Migration_Import_to_Zendesk.jpg\" alt=\"Data Migration Tool for Zendesk\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch3\u003eWhich Zendesk Migration Service fits your needs?\u003c/h3\u003e\n\n\u003cp\u003eOur data migration tool offers a full range of migration services: \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDIY Migration for Zendesk\u003c/strong\u003e – A no-code, self-service Help Desk Migration Wizard that lets companies run their Zendesk migration independently – moving historical support data into Zendesk without disrupting daily operations. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMigration Professional Services\u003c/strong\u003e – Expert-led services for large and complex Zendesk migration projects. Our migration professionals handle custom scenarios, advanced configurations, and complex data requirements to help ensure a smooth, accurate transition to Zendesk. \u003c/p\u003e\n\n\u003ch3\u003eHow do I import data to Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eHelp Desk Migration lets you import data to Zendesk from 100+ platforms or CSV files — no coding required. Migrate tickets, contacts, companies, attachments, custom fields, and knowledge base content while preserving data relationships. Supported platforms include Freshdesk, Intercom, HubSpot, Salesforce, Jira Service Management, ServiceNow, and more. \u003c/p\u003e\n\n\u003ch3\u003eHow do I export data from Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eConnect Zendesk as your source, select the records you need, and export them to another platform. Filter tickets and migrate contacts, attachments, custom fields, side conversations, call recordings, and knowledge base content—no coding required. \u003c/p\u003e\n\n\u003ch3\u003eHow do I merge or split Zendesk accounts?\u003c/h3\u003e\n\n\u003cp\u003eHelp Desk Migration lets you merge multiple Zendesk accounts into one or split a single account by business unit, department, or brand while preserving your data structure and relationships.  \u003c/p\u003e\n\n\u003ch3\u003eWhat types of data can you import to Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eWith our Zendesk migration tool, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. Migrating macros and triggers is also available for some platforms. \u003c/p\u003e\n\n\u003cp\u003eNeed help planning your Zendesk import? Contact our team. \u003c/p\u003e\n\n\u003ch3\u003eWhy Migrate with Help Desk Migration Instead of Native Importers?\u003c/h3\u003e\n\n\u003cp\u003eThe native data importer is the right tool for seeding your account structure – it imports users, organizations, and custom objects from a CSV. It does not import tickets, comments, attachments, or knowledge base articles; those require the Ticket Import API and developer work. \u003c/p\u003e\n\n\u003cp\u003eHelp Desk Migration automates the full data set – tickets with comment threads, attachments, notes, custom fields, side conversations, and your entire knowledge base – with relationships preserved and no coding. Run a free Demo Migration to see exactly how your records map before any Full Migration. \u003c/p\u003e\n\n\u003cp\u003eHelp Desk Migration enables the transfer of your full support history and operations beyond what the native importer offers: \u003c/p\u003e\n\n\u003cp\u003eFull data relationships preserved – Tickets, contacts, organizations, and knowledge base articles migrate together, with all their connections intact – not as isolated records you have to relink manually. \u003c/p\u003e\n\n\u003cp\u003eMigrate from 100+ platforms, not just CSV – Import directly from Freshdesk, Salesforce, Intercom, and other systems, without manually exporting and reformatting data first. \u003c/p\u003e\n\n\u003cp\u003eAutomated field mapping – About 95% of fields are mapped for you automatically, instead of manually matching every column yourself. \u003c/p\u003e\n\n\u003cp\u003eAttachments, images, and call recordings included – Inline images convert automatically into attachments, and call recordings transfer intact – the native importer doesn\u0026#39;t handle either. \u003c/p\u003e\n\n\u003cp\u003eTest before you commit – Run a free Demo Migration with real sample records to see exactly how your data will look before running a Full Migration. The native importer offers no preview step. \u003c/p\u003e\n\n\u003cp\u003eZero downtime, scheduled around your business – Use Interval Migration to import around business hours, and Delta Migration to catch any new records after your test run – no manual re-uploading required. \u003c/p\u003e\n\n\u003cp\u003eEnterprise-grade security and compliance – Migrations are handled with top-tier security standards, including options for private cloud hosting for companies with data residency requirements. \u003c/p\u003e\n\n\u003cp\u003eThe native importer moves data. Help Desk Migration moves your entire support operation – accurately, securely, and without the manual cleanup. – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. \u003c/p\u003e\n\n\u003ch3\u003eAutomated Options \u0026amp; Customizations\u003c/h3\u003e\n\n\u003cp\u003eAdvanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. \u003c/p\u003e\n\n\u003cp\u003eMigrate inline images as attachments – Inline images convert automatically into ticket attachments, with quality fully preserved. \u003c/p\u003e\n\n\u003cp\u003eAdd tags to migrated tickets – Automatically tag every migrated ticket for easier organization and faster search. \u003c/p\u003e\n\n\u003cp\u003eFilter your data – Narrow your migration by Subject, Group, Channel, Status, Priority, Brand, Form, creation date, tags, or custom fields, so you move only the records you need.\u003c/p\u003e\n\n\u003cp\u003eUpdate cross-links between articles – Internal links between knowledge base articles are automatically updated, so nothing breaks after migration. \u003c/p\u003e\n\n\u003cp\u003eNeed something beyond these defaults? Our team offers custom development and advanced customizations to tailor your migration to more specific requirements. \u003c/p\u003e\n\n\u003cp\u003eDelta Migration – After your Full Migration, automatically capture any tickets or records that were created or updated in the meantime, so nothing gets left behind between your test and your final cutover. \u003c/p\u003e\n\n\u003cp\u003eInterval Migration – Schedule your Zendesk import to run around business hours, minimizing disruption to your live support operations. Pause the migration up to 5 times, with each pause lasting up to 5 days, giving you full control over timing without restarting the process. \u003c/p\u003e\n\n\u003ch3\u003eImport data to Zendesk from leading platforms\u003c/h3\u003e\n\n\u003cp\u003eGmail * Outlook * Freshdesk * Freshservice  * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 100+ platforms.   \u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=gif-1\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2024/04/Help-Desk-Migration_Zendesk-Listing-_Mapping.gif\" alt=\"Zendesk Data Migration\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch3\u003eHow to secure your Zendesk tickets import?\u003c/h3\u003e\n\n\u003cp\u003eUsing our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=gif-body-2\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2024/04/Help-Desk-Migration_Zendesk-Listing.gif\" alt=\"Zendesk Migration\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=button\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2024/06/Button-magic.png\" alt=\"Zendesk Migration\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-footer\"\u003eGet started with Zendesk import today!\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=setup-link-register-account\"\u003eRegister an account\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eSelect your current platform and connect it to Migration Wizard \u003c/li\u003e\n\u003cli\u003eSelect Zendesk as your Target and log in to connect to Migration Wizard \u003c/li\u003e\n\u003cli\u003eSelect data objects you want to migrate and map record fields \u003c/li\u003e\n\u003cli\u003eRun a free trial by starting your Demo - during the test migration, the Zendesk importer migrates a small amount of data (20 tickets and all related data + 20 KB articles) \u003c/li\u003e\n\u003cli\u003eCheck Demo migration results. Like the results? Pay for your migration and start your Full Data Migration anytime \n\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-footer\"\u003eGet started with Zendesk import today!\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[Help Desk Migration](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-top) by Relokia offers professional Zendesk migration services: importing data into Zendesk, exporting it to another platform, merging multiple Zendesk accounts, or splitting one account into separate instances – all with zero downtime and no coding.  Whether you are moving from a legacy system, consolidating accounts after an acquisition, the automated Migration Wizard transfers your support records with all relationships preserved. \n\n**New features:** – Advanced data filtering for consolidating Zendesk accounts or migrating from other platforms. Filter tickets by subject, group, channel, status, priority, brand, form, etc. \n\nAI-ready migration scenario for [AI-ready help desk data migration](https://help-desk-migration.com/zendesk-ai-migration/?utm_source=zendesk-mp\u0026utm_medium=import-app\u0026utm_campaign=zendesk-mp\u0026utm_id=zendesk) \n\n[![Data Migration Tool for Zendesk](https://help-desk-migration.com/wp-content/uploads/2026/09/Help_Desk_Migration_Import_to_Zendesk.jpg)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=image-header) \n\n### Which Zendesk Migration Service fits your needs? \n\nOur data migration tool offers a full range of migration services: \n\n**DIY Migration for Zendesk** – A no-code, self-service Help Desk Migration Wizard that lets companies run their Zendesk migration independently – moving historical support data into Zendesk without disrupting daily operations. \n\n**Migration Professional Services** – Expert-led services for large and complex Zendesk migration projects. Our migration professionals handle custom scenarios, advanced configurations, and complex data requirements to help ensure a smooth, accurate transition to Zendesk. \n\n###How do I import data to Zendesk? \n\nHelp Desk Migration lets you import data to Zendesk from 100+ platforms or CSV files — no coding required. Migrate tickets, contacts, companies, attachments, custom fields, and knowledge base content while preserving data relationships. Supported platforms include Freshdesk, Intercom, HubSpot, Salesforce, Jira Service Management, ServiceNow, and more. \n\n###How do I export data from Zendesk? \n\nConnect Zendesk as your source, select the records you need, and export them to another platform. Filter tickets and migrate contacts, attachments, custom fields, side conversations, call recordings, and knowledge base content—no coding required. \n\n###How do I merge or split Zendesk accounts? \n\nHelp Desk Migration lets you merge multiple Zendesk accounts into one or split a single account by business unit, department, or brand while preserving your data structure and relationships.  \n\n###What types of data can you import to Zendesk? \n\nWith our Zendesk migration tool, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. Migrating macros and triggers is also available for some platforms. \n\nNeed help planning your Zendesk import? Contact our team. \n\n###Why Migrate with Help Desk Migration Instead of Native Importers? \n\nThe native data importer is the right tool for seeding your account structure – it imports users, organizations, and custom objects from a CSV. It does not import tickets, comments, attachments, or knowledge base articles; those require the Ticket Import API and developer work. \n\nHelp Desk Migration automates the full data set – tickets with comment threads, attachments, notes, custom fields, side conversations, and your entire knowledge base – with relationships preserved and no coding. Run a free Demo Migration to see exactly how your records map before any Full Migration. \n\nHelp Desk Migration enables the transfer of your full support history and operations beyond what the native importer offers: \n\nFull data relationships preserved – Tickets, contacts, organizations, and knowledge base articles migrate together, with all their connections intact – not as isolated records you have to relink manually. \n\nMigrate from 100+ platforms, not just CSV – Import directly from Freshdesk, Salesforce, Intercom, and other systems, without manually exporting and reformatting data first. \n\nAutomated field mapping – About 95% of fields are mapped for you automatically, instead of manually matching every column yourself. \n\nAttachments, images, and call recordings included – Inline images convert automatically into attachments, and call recordings transfer intact – the native importer doesn't handle either. \n\nTest before you commit – Run a free Demo Migration with real sample records to see exactly how your data will look before running a Full Migration. The native importer offers no preview step. \n\nZero downtime, scheduled around your business – Use Interval Migration to import around business hours, and Delta Migration to catch any new records after your test run – no manual re-uploading required. \n\nEnterprise-grade security and compliance – Migrations are handled with top-tier security standards, including options for private cloud hosting for companies with data residency requirements. \n\nThe native importer moves data. Help Desk Migration moves your entire support operation – accurately, securely, and without the manual cleanup. – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. \n\n###Automated Options \u0026 Customizations \n\nAdvanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. \n\nMigrate inline images as attachments – Inline images convert automatically into ticket attachments, with quality fully preserved. \n\nAdd tags to migrated tickets – Automatically tag every migrated ticket for easier organization and faster search. \n\nFilter your data – Narrow your migration by Subject, Group, Channel, Status, Priority, Brand, Form, creation date, tags, or custom fields, so you move only the records you need.\n\nUpdate cross-links between articles – Internal links between knowledge base articles are automatically updated, so nothing breaks after migration. \n\nNeed something beyond these defaults? Our team offers custom development and advanced customizations to tailor your migration to more specific requirements. \n\nDelta Migration – After your Full Migration, automatically capture any tickets or records that were created or updated in the meantime, so nothing gets left behind between your test and your final cutover. \n\nInterval Migration – Schedule your Zendesk import to run around business hours, minimizing disruption to your live support operations. Pause the migration up to 5 times, with each pause lasting up to 5 days, giving you full control over timing without restarting the process. \n\n### Import data to Zendesk from leading platforms  \n\nGmail * Outlook * Freshdesk * Freshservice  * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 100+ platforms.   [![Zendesk Data Migration](https://help-desk-migration.com/wp-content/uploads/2024/04/Help-Desk-Migration_Zendesk-Listing-_Mapping.gif)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=gif-1) \n\n### How to secure your Zendesk tickets import? \n\nUsing our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. \n\n [![Zendesk Migration](https://help-desk-migration.com/wp-content/uploads/2024/04/Help-Desk-Migration_Zendesk-Listing.gif)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=gif-body-2) \n\n [![Zendesk Migration](https://help-desk-migration.com/wp-content/uploads/2024/06/Button-magic.png)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=button) \n\n[Get started with Zendesk import today!](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-footer)","raw_installation_instructions":"\n\n 1. [Register an account](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=setup-link-register-account) \n 2. Select your current platform and connect it to Migration Wizard \n 3. Select Zendesk as your Target and log in to connect to Migration Wizard \n 4. Select data objects you want to migrate and map record fields \n 5. Run a free trial by starting your Demo - during the test migration, the Zendesk importer migrates a small amount of data (20 tickets and all related data + 20 KB articles) \n 6. Check Demo migration results. Like the results? Pay for your migration and start your Full Data Migration anytime \n [Get started with Zendesk import today!](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=description-footer)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://120364.apps.zdusercontent.com/120364/assets/1790148284-f3be3c128356c833819476a067418ec4/logo-small.png","large_icon":"https://120364.apps.zdusercontent.com/120364/assets/1790148284-f3be3c128356c833819476a067418ec4/logo.png","screenshots":["https://120364.apps.zdusercontent.com/120364/assets/1790148284-f3be3c128356c833819476a067418ec4/screenshot-0.png","https://120364.apps.zdusercontent.com/120364/assets/1790148284-f3be3c128356c833819476a067418ec4/screenshot-1.png","https://120364.apps.zdusercontent.com/120364/assets/1790148284-f3be3c128356c833819476a067418ec4/screenshot-2.png"],"installation_count":0},{"id":121766,"name":"Zoho Inventory","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":415221,"app_id":121766,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-19T00:44:09Z","updated_at":"2017-05-19T00:44:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":495336,"app_id":121766,"name":"zohoeu","kind":"checkbox","required":false,"position":1,"created_at":"2018-01-17T23:54:55Z","updated_at":"2018-01-17T23:54:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":558,"entity_id":121766,"app_id":121766,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:32.000Z","updated_at":"2019-05-15T05:42:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"5":2,"3":1,"2":1,"1":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-19T00:44:09Z","updated_at":"2025-04-04T00:03:15Z","terms_conditions_url":null,"app_organization":{"id":765,"name":"Zoho","email":"support@zohoextensions.com","website":"https://www.zoho.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-05-19T00:44:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/inventory/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-07-12T19:03:12Z","owner_id":269519,"author_name":"Zoho Inventory","author_email":"support@zoho-inventory.com","author_url":"https://www.zoho.com/inventory/","short_description":"Get access to the key account data of your customer with Zoho Inventory's Zendesk App.","long_description":"\u003cp\u003eThe Zendesk Support for Zoho Inventory app helps customer-support executives with instant and detailed access to the current, account status of the customer. When the Zendesk ticket is clicked, it automatically fetches the customer information from Zoho Inventory and displays it beside the ticket, offering better visibility to the customer support executive.\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003eHere\u0026#39;s how the Zoho Inventory information helps you build a better customer conversation in Zendesk:\n\n* Contact Information: Billing / Shipping Address, Contact Persons etc.,\n* Inventory Details: Stock Information, Recent Shipments\n* Sales Transactions: List of Invoices and Sales Orders created by the contact.\n* Comments: Critical information, if any, on the sales transactions created by the contact.\n\u003c/code\u003e\u003c/pre\u003e\n\n\u003cp\u003eWhen you setup this integration between Zoho Inventory and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s \u003ca href=\"https://www.zoho.com/terms.html\"\u003eTerms of Service\u003c/a\u003e and \u003ca href=\"https://www.zoho.com/privacy.html\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u0026gt; Marketplace, then find the Zoho Inventory app and click the tile. On the Zoho Inventory application page, click Install app present in the upper-right corner. Enter the following information:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003eTitle: Name for the application.\nAre you an European Union(EU) Customer?: To access the European edition of Zoho Inventory.\nRefresh your page for the changes to take effect and your Zoho Inventory app is ready to go.\n\u003c/code\u003e\u003c/pre\u003e\n","raw_long_description":"The Zendesk Support for Zoho Inventory app helps customer-support executives with instant and detailed access to the current, account status of the customer. When the Zendesk ticket is clicked, it automatically fetches the customer information from Zoho Inventory and displays it beside the ticket, offering better visibility to the customer support executive.\n\n    Here's how the Zoho Inventory information helps you build a better customer conversation in Zendesk:\n    \n    * Contact Information: Billing / Shipping Address, Contact Persons etc.,\n    * Inventory Details: Stock Information, Recent Shipments\n    * Sales Transactions: List of Invoices and Sales Orders created by the contact.\n    * Comments: Critical information, if any, on the sales transactions created by the contact.\n\nWhen you setup this integration between Zoho Inventory and Zendesk, your Customer Data (as defined in our Terms of Service and Privacy Policy) will be transmitted or processed outside of Zoho systems as per Zoho’s [Terms of Service](https://www.zoho.com/terms.html) and [Privacy Policy](https://www.zoho.com/privacy.html).","raw_installation_instructions":"Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps \u003e Marketplace, then find the Zoho Inventory app and click the tile. On the Zoho Inventory application page, click Install app present in the upper-right corner. Enter the following information:\n\n    Title: Name for the application.\n    Are you an European Union(EU) Customer?: To access the European edition of Zoho Inventory.\n    Refresh your page for the changes to take effect and your Zoho Inventory app is ready to go.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://121766.apps.zdusercontent.com/121766/assets/1530712114-ce1b726ed1cccd821ea40bdab11615e4/logo-small.png","large_icon":"https://121766.apps.zdusercontent.com/121766/assets/1530712114-ce1b726ed1cccd821ea40bdab11615e4/logo.png","screenshots":["https://121766.apps.zdusercontent.com/121766/assets/1530712114-ce1b726ed1cccd821ea40bdab11615e4/screenshot-0.png","https://121766.apps.zdusercontent.com/121766/assets/1530712114-ce1b726ed1cccd821ea40bdab11615e4/screenshot-1.png","https://121766.apps.zdusercontent.com/121766/assets/1530712114-ce1b726ed1cccd821ea40bdab11615e4/screenshot-2.png"],"installation_count":25},{"id":121767,"name":"Zoho Billing","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":415222,"app_id":121767,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-19T00:50:11Z","updated_at":"2017-05-19T00:50:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":495335,"app_id":121767,"name":"zohoeu","kind":"checkbox","required":false,"position":1,"created_at":"2018-01-17T23:48:57Z","updated_at":"2018-01-17T23:48:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":559,"entity_id":121767,"app_id":121767,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:33.000Z","updated_at":"2019-05-15T05:42:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-19T00:50:10Z","updated_at":"2025-04-04T00:03:15Z","terms_conditions_url":null,"app_organization":{"id":765,"name":"Zoho","email":"support@zohoextensions.com","website":"https://www.zoho.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-05-19T00:50:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/billing/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-09-11T16:27:17Z","owner_id":269519,"author_name":"Zoho Billing","author_email":"support@zohobilling.com","author_url":"https://www.zoho.com/billing/","short_description":"Access your Zoho Billing’ customer data from Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://www.zoho.com/billing/zendesk-integration/\"\u003eZoho Billing\u003c/a\u003e is a comprehensive subscription billing platform that handles the customer subscription lifecycle from signup to payment.\u003c/p\u003e\n\n\u003cp\u003eWith key subscription metrics like MRR and Churn Rate displayed right in the dashboard, you can stay on top of your subscription business at all times.\u003c/p\u003e\n\n\u003cp\u003eCollect recurring payments using PCI-compliant hosted payment pages, that can be customized to echo your brand. Follow up involuntary failed payments with the help of Retry Settings.\u003c/p\u003e\n\n\u003cp\u003eYou can also empower your customers with a self-service customer portal, where they can view all information regarding their subscriptions. They can also make payments and view previously made payments all in one place.\u003c/p\u003e\n\n\u003cp\u003eBill globally and stay tax-compliant. Zoho Billing has dedicated editions for the US, UK, India, Canada, Australia, UAE, and the KSA, along with a Global edition.\u003c/p\u003e\n\n\u003cp\u003eZoho Billing offers a wide range of payment gateway integrations for you to receive payments. Additionally, you can integrate with other software to help you with your day-to-day subscription business activities.\u003c/p\u003e\n\n\u003cp\u003eWith this integration, you can: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGet all the subscription information of a customer right in your Zendesk ticket view. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the corresponding invoices, address details, and comments (if any). \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd a customer to your Zoho Billing account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eProvide great customer support without having to jump back and forth between apps. \u003ca href=\"https://www.zoho.com/billing/signup/\"\u003eSign up for a free Zoho Billing test account\u003c/a\u003e if you haven\u0026#39;t already.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGet a Zoho Billing account (if you don\u0026#39;t have one). \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign into your Zendesk account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e available on top of this page. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; OR \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick the Admin icon from the sidebar. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind Zoho Billing by searching. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[Zoho Billing](https://www.zoho.com/billing/zendesk-integration/) is a comprehensive subscription billing platform that handles the customer subscription lifecycle from signup to payment.\n\nWith key subscription metrics like MRR and Churn Rate displayed right in the dashboard, you can stay on top of your subscription business at all times.\n\nCollect recurring payments using PCI-compliant hosted payment pages, that can be customized to echo your brand. Follow up involuntary failed payments with the help of Retry Settings.\n\nYou can also empower your customers with a self-service customer portal, where they can view all information regarding their subscriptions. They can also make payments and view previously made payments all in one place.\n\nBill globally and stay tax-compliant. Zoho Billing has dedicated editions for the US, UK, India, Canada, Australia, UAE, and the KSA, along with a Global edition.\n\nZoho Billing offers a wide range of payment gateway integrations for you to receive payments. 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Customers can now engage customer service via text messaging and Facebook Messenger for help with their pre-sales questions and post-sales support.\n\nSeamlessly integrated into Zendesk Support, Quiq’s messaging platform allows customers to send inbound messages to a company. Whether it’s text/SMS messages, Facebook Messenger, or any other messaging app, the contact center can now offer and easily manage the most preferred customer channel.\n\nAgents can easily handle multiple conversations at once, while our Adaptive Response Time coaching automatically prioritizes messages based on the customer’s engagement level and SLA requirements. Collaboration and transfer capabilities, snippets/shortcuts, and the ability to send images and videos, all combine to ensure each agent is as effective and efficient as possible. Managers are presented with a real-time and historical view of messaging conversations, including all active chats and key performance stats by agent.\n\nThe Quiq Messaging app integrates with Zendesk to synchronize customer messaging conversations with Zendesk tickets. The app reads ticket, user, group, and help center article data from Zendesk to facilitate this synchronization. The app writes to Zendesk on behalf of agents, including: creating and updating tickets, adding public and private comments, creating end users, setting custom field values, and configuring webhook targets and triggers. Quiq conversation metadata (including conversation IDs and message synchronization timestamps) is stored in Zendesk ticket fields. Quiq does not sell or share data with third parties.","raw_installation_instructions":"If you aren’t already a Quiq customer, check us out at https://goquiq.com or text us at 646-887-8398.\n\nWhile installing the Quiq Messaging app from the Zendesk Marketplace, you will be required to enter the URL of your Quiq Messaging instance. For instance, if your company is named “Foo”, your Quiq Messaging URL may be similar to https://foo.goquiq.com.\n\nOnce installed and your Quiq Messaging Instance is configured, any new incoming tickets will automatically be associated with the Quiq Messaging App, and automatically loaded in the Zendesk Ticket Interface.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://121773.apps.zdusercontent.com/121773/assets/1776985477-96fce51ea0f91bc754db73c12e0ef5e1/logo-small.png","large_icon":"https://121773.apps.zdusercontent.com/121773/assets/1776985477-96fce51ea0f91bc754db73c12e0ef5e1/logo.png","screenshots":["https://121773.apps.zdusercontent.com/121773/assets/1776985477-96fce51ea0f91bc754db73c12e0ef5e1/screenshot-0.png","https://121773.apps.zdusercontent.com/121773/assets/1776985477-96fce51ea0f91bc754db73c12e0ef5e1/screenshot-1.png","https://121773.apps.zdusercontent.com/121773/assets/1776985477-96fce51ea0f91bc754db73c12e0ef5e1/screenshot-2.png"],"installation_count":22},{"id":121932,"name":"Editor Help Center Search","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":416073,"app_id":121932,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-19T21:36:16Z","updated_at":"2017-05-19T21:36:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":563,"entity_id":121932,"app_id":121932,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:38.000Z","updated_at":"2019-05-15T05:42:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-19T21:36:16Z","updated_at":"2025-04-04T00:03:15Z","terms_conditions_url":null,"app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2017-05-19T21:36:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2017-05-19T21:36:16Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.zohodesk.com","author_url":"https://desk.zoho.com/portal/schreindawg/","short_description":"Add help center search directly to your editor to quickly find and insert links.","long_description":"\u003cp\u003eAdd Help Center search directly to your editor to quickly find and insert links to your replies. Articles will populate as you search and clicking on an article will insert the url at the cursor location.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo special setup required.  Just install and the app will load in the editor location.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: The \u003cstrong\u003eRich content\u003c/strong\u003e setting is required for this app to work.  Find out more about enabling rich content \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661586-Enabling-formatting-options-for-agents\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Add Help Center search directly to your editor to quickly find and insert links to your replies. Articles will populate as you search and clicking on an article will insert the url at the cursor location.","raw_installation_instructions":"No special setup required.  Just install and the app will load in the editor location.  \r\n\r\n**Note**: The **Rich content** setting is required for this app to work.  Find out more about enabling rich content [here](https://support.zendesk.com/hc/en-us/articles/203661586-Enabling-formatting-options-for-agents)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://121932.apps.zdusercontent.com/121932/assets/1506451943-3d6cf63b810baaeab3e5c2fdc13ad381/logo-small.png","large_icon":"https://121932.apps.zdusercontent.com/121932/assets/1506451943-3d6cf63b810baaeab3e5c2fdc13ad381/logo.png","screenshots":["https://121932.apps.zdusercontent.com/121932/assets/1506451943-3d6cf63b810baaeab3e5c2fdc13ad381/screenshot-0.png","https://121932.apps.zdusercontent.com/121932/assets/1506451943-3d6cf63b810baaeab3e5c2fdc13ad381/screenshot-1.png","https://121932.apps.zdusercontent.com/121932/assets/1506451943-3d6cf63b810baaeab3e5c2fdc13ad381/screenshot-2.png"],"installation_count":300},{"id":122277,"name":"Forwarder","state":"published","version":"2.5.1","framework_version":"2.0","parameters":[{"id":418997,"app_id":122277,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-22T21:55:36Z","updated_at":"2017-05-22T21:55:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":68,"entity_id":122277,"app_id":122277,"amount":599,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"ontec_forwarder_app","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":135,"cost_type":"CostStripe","active":true,"created_at":"2017-05-23T00:38:15.000Z","updated_at":"2026-01-22T22:55:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":7,"average":4,"count":{"5":6,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-05-22T21:55:33Z","updated_at":"2026-05-08T14:43:25Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[3],"date_published":"2017-05-22T21:55:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-08T14:43:19Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"Forward all comments and get external teams involved in conversation via e-mail","long_description":"\u003cp\u003eThere are times when you can’t or shouldn’t grant contractors or external teams direct access to your Zendesk. \u003cstrong\u003eForwarder\u003c/strong\u003e solves this by letting you securely share the \u003cem\u003eentire\u003c/em\u003e ticket conversation, including private comments, with any external email address.\u003c/p\u003e\n\n\u003cp\u003eRecipients can reply directly to the forwarded email, and their response will be automatically added back to the original Zendesk ticket as a \u003cstrong\u003eprivate comment\u003c/strong\u003e—keeping all collaboration in one place without exposing your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003eForwarding a conversation is simple: select the recipient’s email address and click \u003cstrong\u003eForward all comments\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eWatch the demo\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/vpSfmhn7O9A\"\u003ehttps://youtu.be/vpSfmhn7O9A\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eLearn more\u003c/h3\u003e\n\n\u003cp\u003eDiscover additional details and videos on our website:\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://oapps.io/productivity-tools/forwarder\"\u003ehttps://oapps.io/productivity-tools/forwarder\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can try \u003cstrong\u003eForwarder\u003c/strong\u003e free for 14 days.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eForward all ticket comments in just a few clicks\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReceive email replies directly back into the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFull attachment support for outgoing emails and replies\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnhanced address book for faster recipient selection\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSend emails from your own domain\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic compression for large attachments\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eStored data: contact names and email addresses\u003c/li\u003e\n\u003cli\u003eSecure backend processing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall \u003cstrong\u003eForwarder\u003c/strong\u003e to collaborate seamlessly with teams that don’t have a Zendesk account.\u003c/p\u003e\n\n\u003ch3\u003eInstallation steps\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e\u003cbr\u003e\nClick \u003cstrong\u003eInstall\u003c/strong\u003e on the Zendesk Marketplace and use the \u003cem\u003eNOCC\u003c/em\u003e coupon to install without a credit card.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGrant Permissions\u003c/strong\u003e\u003cbr\u003e\nOpen a Zendesk ticket, locate the \u003cstrong\u003eForwarder\u003c/strong\u003e app in the ticket sidebar, and click the \u003cstrong\u003eAuthorize Application\u003c/strong\u003e button. In the newly opened tab, grant access to your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e(Optional) Configure sending from your domain\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nGo to \u003cstrong\u003eConfiguration\u003c/strong\u003e. Enter a domain name (for example, \u003ccode\u003eteam.yourdomain.com\u003c/code\u003e) if you want to \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360011925380-How-to-send-emails-from-my-domain-with-a-Forwarder-app-\"\u003esend emails from your own domain\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360003564180-Forwarder\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!  \u003c/p\u003e\n","raw_long_description":"There are times when you can’t or shouldn’t grant contractors or external teams direct access to your Zendesk. **Forwarder** solves this by letting you securely share the *entire* ticket conversation, including private comments, with any external email address.\r\n\r\nRecipients can reply directly to the forwarded email, and their response will be automatically added back to the original Zendesk ticket as a **private comment**—keeping all collaboration in one place without exposing your Zendesk environment.\r\n\r\nForwarding a conversation is simple: select the recipient’s email address and click **Forward all comments**.\r\n\r\n### Watch the demo  \r\n[https://youtu.be/vpSfmhn7O9A](https://youtu.be/vpSfmhn7O9A)\r\n\r\n### Learn more \r\n \r\nDiscover additional details and videos on our website:  \r\n[https://oapps.io/productivity-tools/forwarder](https://oapps.io/productivity-tools/forwarder)\r\n\r\nYou can try **Forwarder** free for 14 days.\r\n\r\n### Features\r\n\r\n- Forward all ticket comments in just a few clicks  \r\n- Receive email replies directly back into the ticket  \r\n- Full attachment support for outgoing emails and replies  \r\n- Enhanced address book for faster recipient selection  \r\n- Send emails from your own domain  \r\n- Automatic compression for large attachments  \r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support\r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n- Stored data: contact names and email addresses\r\n- Secure backend processing\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**","raw_installation_instructions":"Install **Forwarder** to collaborate seamlessly with teams that don’t have a Zendesk account.\r\n\r\n### Installation steps\r\n\r\n- **Install the App**\r\n\tClick **Install** on the Zendesk Marketplace and use the *NOCC* coupon to install without a credit card.\r\n\r\n- **Grant Permissions**\r\n\tOpen a Zendesk ticket, locate the **Forwarder** app in the ticket sidebar, and click the **Authorize Application** button. In the newly opened tab, grant access to your account.\r\n\t\r\n- **(Optional) Configure sending from your domain**  \r\n  Go to **Configuration**. Enter a domain name (for example, `team.yourdomain.com`) if you want to [send emails from your own domain](https://zendesk.oapps.io/hc/en-us/articles/360011925380-How-to-send-emails-from-my-domain-with-a-Forwarder-app-).\r\n  \r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/sections/360003564180-Forwarder)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!  \r\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://122277.apps.zdusercontent.com/122277/assets/1777979886-29548ea45a99706f3cbc13f04f0b5b84/logo-small.png","large_icon":"https://122277.apps.zdusercontent.com/122277/assets/1777979886-29548ea45a99706f3cbc13f04f0b5b84/logo.png","screenshots":["https://122277.apps.zdusercontent.com/122277/assets/1777979886-29548ea45a99706f3cbc13f04f0b5b84/screenshot-0.png","https://122277.apps.zdusercontent.com/122277/assets/1777979886-29548ea45a99706f3cbc13f04f0b5b84/screenshot-1.png","https://122277.apps.zdusercontent.com/122277/assets/1777979886-29548ea45a99706f3cbc13f04f0b5b84/screenshot-2.png"],"installation_count":56},{"id":122282,"name":"OMQ Assist","state":"published","version":"9.1.0","framework_version":"2.0","parameters":[{"id":419004,"app_id":122282,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-05-22T22:26:49Z","updated_at":"2017-05-22T22:26:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":419002,"app_id":122282,"name":"account","kind":"text","required":false,"position":1,"created_at":"2017-05-22T22:26:49Z","updated_at":"2017-05-22T22:26:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":419003,"app_id":122282,"name":"apikey","kind":"text","required":false,"position":2,"created_at":"2017-05-22T22:26:49Z","updated_at":"2017-05-22T22:26:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":564,"entity_id":122282,"app_id":122282,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:39.000Z","updated_at":"2019-05-15T05:42:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":4,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-05-22T22:26:47Z","updated_at":"2026-03-31T06:15:06Z","terms_conditions_url":null,"app_organization":{"id":1079,"name":"OMQ","email":"support@omq.ai","website":"https://www.omq.ai","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2017-05-22T22:26:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://omq.ai/pricing/"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2019-06-11T17:19:40Z","owner_id":269519,"author_name":"OMQ","author_email":"support@omq.ai","author_url":"https://www.omq.ai","short_description":"AI-powered knowledge base - search answers and automate replies.","long_description":"\u003ch2\u003eDescription\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.omq.ai/products/assist/\"\u003eOMQ Assist\u003c/a\u003e makes Zendesk more \u003cstrong\u003eefficient\u003c/strong\u003e and helps you to deliver great customer service.\u003c/p\u003e\n\n\u003ch2\u003eFeatures include:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAnswer support tickets with one click\u003c/li\u003e\n\u003cli\u003eSolve requests from all over the world (supports 32 languages)\u003c/li\u003e\n\u003cli\u003eOMQ AI learns from your support tickets (self learning)\u003c/li\u003e\n\u003cli\u003eRights management for agents\u003c/li\u003e\n\u003cli\u003eWork in the OMQ knowledge base without leaving Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe latest stable version of the extension can be installed via the \u003ca href=\"https://www.zendesk.com/apps/support/omq-assist/\"\u003eZendesk Marketplace\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eOMQ Assist\u003c/h2\u003e\n\n\u003cp\u003eOMQ Assist enhances your ticket system with a \u003cstrong\u003eself-learning\u003c/strong\u003e knowledge base, which automatically suggests suitable solutions. The processing time of each individual ticket is reduced, because of the extremely shortened research process. As soon as a ticket or a customer email is opened in Zendesk, OMQ Assist reads the message automatically. The \u003cstrong\u003eArtificial Intelligence\u003c/strong\u003e of OMQ understands the customer’s request and OMQ Assist proposes matching entries from the \u003cstrong\u003eknowledge base\u003c/strong\u003e. These appear in the right pane of Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eYou can also individually search for an answer if you want to use a different answer than the one suggested by OMQ Assist. Just enter a search term in the \u003cstrong\u003esearch field\u003c/strong\u003e. OMQ Assist displays all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist.\u003c/p\u003e\n\n\u003ch2\u003eAbout OMQ\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.omq.ai\"\u003eOMQ\u003c/a\u003e is a central and intelligent knowledge base. All OMQ products access the same service answers from the \u003cstrong\u003eknowledge base\u003c/strong\u003e and direct them into the various communication channels.\u003c/p\u003e\n\n\u003ch2\u003eOMQ’s AI understands the customer’s intent\u003c/h2\u003e\n\n\u003cp\u003eWith our \u003ca href=\"https://www.omq.ai/blog/artificial-intelligence-in-customer-service/\"\u003eartificial intelligence\u003c/a\u003e, incoming customer messages will be \u003cstrong\u003eautomatically\u003c/strong\u003e read. Simultaneously, OMQ Assist analyzes and understands the \u003cstrong\u003eintention\u003c/strong\u003e of the customer request. Text blocks will be displayed to the \u003cstrong\u003eservice agent\u003c/strong\u003e so that they can compose an email reply with a single click. Manually replying to repetitive customer requests will therefore be avoided.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to install the Zendesk app\u003c/h2\u003e\n\n\u003cp\u003eGo to the \u003ca href=\"https://www.zendesk.com/apps/support/omq-assist/\"\u003eZendesk Marketplace\u003c/a\u003e.\u003cbr\u003e\nInstall the plugin. Click on the OMQ tab on the left menu sidebar to create a new OMQ account. Follow the \u003ca href=\"https://www.omq.ai/blog/zendesk-omq-assist/\"\u003einstructions\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIntegration with \u003cstrong\u003eZendesk\u003c/strong\u003e uses an \u003cstrong\u003eAPI key\u003c/strong\u003e. This is used to identify the connection in the ticket system. New customers create a free OMQ account during the integration process. The API is generated automatically in the process. OMQ customers who already have an account can generate an API key for a new Assist connection in the OMQ knowledge base under the \u003cstrong\u003eAssist\u003c/strong\u003e module. This is automatically generated via the plus-icon in the left corner.\u003c/p\u003e\n\n\u003ch2\u003eContribution\u003c/h2\u003e\n\n\u003cp\u003eImprovements to the extension are always welcome. To contribute, please contact \u003ca href=\"https://www.omq.ai/company/contact/\"\u003eOMQ\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Description\n\n[OMQ Assist](https://www.omq.ai/products/assist/) makes Zendesk more **efficient** and helps you to deliver great customer service.\n\n## Features include:\n\n- Answer support tickets with one click\n- Solve requests from all over the world (supports 32 languages)\n- OMQ AI learns from your support tickets (self learning)\n- Rights management for agents\n- Work in the OMQ knowledge base without leaving Zendesk\n\nThe latest stable version of the extension can be installed via the [Zendesk Marketplace](https://www.zendesk.com/apps/support/omq-assist/).\n\n## OMQ Assist\n\nOMQ Assist enhances your ticket system with a **self-learning** knowledge base, which automatically suggests suitable solutions. The processing time of each individual ticket is reduced, because of the extremely shortened research process. As soon as a ticket or a customer email is opened in Zendesk, OMQ Assist reads the message automatically. The **Artificial Intelligence** of OMQ understands the customer’s request and OMQ Assist proposes matching entries from the **knowledge base**. These appear in the right pane of Zendesk Support.\n\nYou can also individually search for an answer if you want to use a different answer than the one suggested by OMQ Assist. Just enter a search term in the **search field**. OMQ Assist displays all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist.\n\n## About OMQ\n\n[OMQ](https://www.omq.ai) is a central and intelligent knowledge base. All OMQ products access the same service answers from the **knowledge base** and direct them into the various communication channels.\n\n## OMQ’s AI understands the customer’s intent\n\nWith our [artificial intelligence](https://www.omq.ai/blog/artificial-intelligence-in-customer-service/), incoming customer messages will be **automatically** read. Simultaneously, OMQ Assist analyzes and understands the **intention** of the customer request. Text blocks will be displayed to the **service agent** so that they can compose an email reply with a single click. Manually replying to repetitive customer requests will therefore be avoided.","raw_installation_instructions":"## How to install the Zendesk app\n\nGo to the [Zendesk Marketplace](https://www.zendesk.com/apps/support/omq-assist/).\nInstall the plugin. Click on the OMQ tab on the left menu sidebar to create a new OMQ account. Follow the [instructions](https://www.omq.ai/blog/zendesk-omq-assist/).\n\nIntegration with **Zendesk** uses an **API key**. This is used to identify the connection in the ticket system. New customers create a free OMQ account during the integration process. The API is generated automatically in the process. OMQ customers who already have an account can generate an API key for a new Assist connection in the OMQ knowledge base under the **Assist** module. This is automatically generated via the plus-icon in the left corner.\n\n## Contribution\n\nImprovements to the extension are always welcome. To contribute, please contact [OMQ](https://www.omq.ai/company/contact/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://122282.apps.zdusercontent.com/122282/assets/1559140091-2bcb01f63c5d52e569bf9e981ccc7a5e/logo-small.png","large_icon":"https://122282.apps.zdusercontent.com/122282/assets/1559140091-2bcb01f63c5d52e569bf9e981ccc7a5e/logo.png","screenshots":["https://122282.apps.zdusercontent.com/122282/assets/1559140091-2bcb01f63c5d52e569bf9e981ccc7a5e/screenshot-0.png","https://122282.apps.zdusercontent.com/122282/assets/1559140091-2bcb01f63c5d52e569bf9e981ccc7a5e/screenshot-1.png","https://122282.apps.zdusercontent.com/122282/assets/1559140091-2bcb01f63c5d52e569bf9e981ccc7a5e/screenshot-2.png"],"installation_count":11},{"id":124716,"name":"Iframe Ticket Sidebar","state":"published","version":"2.0.7","framework_version":"2.0","parameters":[{"id":426095,"app_id":124716,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-06-09T17:44:48Z","updated_at":"2017-06-09T17:44:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":426093,"app_id":124716,"name":"iframeURL","kind":"url","required":true,"position":1,"created_at":"2017-06-09T17:44:47Z","updated_at":"2017-06-09T17:44:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726774,"app_id":124716,"name":"iframeHeight","kind":"number","required":true,"position":2,"created_at":"2019-08-30T17:27:38Z","updated_at":"2019-08-30T17:27:38Z","default_value":"150","secure":false,"scopes":null,"options":null},{"id":426094,"app_id":124716,"name":"zafSdkSupport","kind":"checkbox","required":false,"position":3,"created_at":"2017-06-09T17:44:47Z","updated_at":"2019-08-30T17:27:38Z","default_value":"1","secure":false,"scopes":null,"options":null}],"plans":[{"id":565,"entity_id":124716,"app_id":124716,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:40.000Z","updated_at":"2019-05-15T05:42:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":67,"average":4,"count":{"1":17,"5":35,"3":5,"4":6,"2":4}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-06-09T17:44:46Z","updated_at":"2025-04-04T00:03:17Z","terms_conditions_url":null,"app_organization":{"id":1030,"name":"XVII","email":"zendesk+app@xvii.com.au","website":"https://xvii.au","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,7],"date_published":"2017-06-09T17:44:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","background"],"last_update_time":"2024-05-23T18:18:15Z","owner_id":269519,"author_name":"XVII Digital","author_email":"zendesk+app@xvii.com.au","author_url":"https://xvii.au","short_description":"Embed any website in your Zendesk Ticket Sidebar","long_description":"\u003cp\u003eAn \u003cem\u003eiframe\u003c/em\u003e is an HTML element that lets you nest one web page in another web page.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfigure the app as follows, then click \u003cstrong\u003eInstall\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIframe URL: Link to the page you want to display.\u003c/li\u003e\n\u003cli\u003eIframe Height: The height of the display window in px units.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"An *iframe* is an HTML element that lets you nest one web page in another web page.","raw_installation_instructions":"Configure the app as follows, then click **Install**:\n\n* Iframe URL: Link to the page you want to display.\n* Iframe Height: The height of the display window in px units.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://124716.apps.zdusercontent.com/124716/assets/1716458459-ac0375758b7e6a059ebf89875fed85ad/logo-small.png","large_icon":"https://124716.apps.zdusercontent.com/124716/assets/1716458459-ac0375758b7e6a059ebf89875fed85ad/logo.png","screenshots":["https://124716.apps.zdusercontent.com/124716/assets/1716458459-ac0375758b7e6a059ebf89875fed85ad/screenshot-0.png","https://124716.apps.zdusercontent.com/124716/assets/1716458459-ac0375758b7e6a059ebf89875fed85ad/screenshot-1.png","https://124716.apps.zdusercontent.com/124716/assets/1716458459-ac0375758b7e6a059ebf89875fed85ad/screenshot-2.png"],"installation_count":231},{"id":125056,"name":"Required Fields","state":"published","version":"1.6.1","framework_version":"2.0","parameters":[{"id":426900,"app_id":125056,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-06-13T18:14:35Z","updated_at":"2017-06-13T18:14:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":73,"entity_id":125056,"app_id":125056,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"required_fields_app","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":140,"cost_type":"CostStripe","active":true,"created_at":"2017-06-20T00:22:25.000Z","updated_at":"2019-05-15T05:32:07.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-96779970-6","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-06-13T18:14:35Z","updated_at":"2025-04-04T00:03:17Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[3,4],"date_published":"2017-06-13T18:14:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2021-08-11T20:42:34Z","owner_id":269519,"author_name":"helphouse.io","author_email":"support@helphouse.io","author_url":"https://helphouse.io/","short_description":"Set fields as required when agents create or edit a ticket","long_description":"\u003ch2\u003eRequired Fields App for Zendesk Support - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Required fields for Agents app allows you to, quite simply, make the fields, that are required when closing a ticket, required when an agent creates or edits a ticket.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eSimply install this app, and any field marked required when an agent solves a ticket, is now required when an agent creates a ticket!\u003c/p\u003e\n\n\u003ch3\u003eDisclaimer\u003c/h3\u003e\n\n\u003cp\u003eThis app works with Ticket Forms, but \u003cstrong\u003eNOT\u003c/strong\u003e with the Conditional Fields App!\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/115000346405-Required-Fields-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe Required Fields app is super easy to install! You just need to have an admin account in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace \u003c/li\u003e\n\u003cli\u003eAnd that\u0026#39;s it! The app will be available when you reload Zendesk Support. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNB The app will not be visible anywhere. It simply changes the behavior of the field “Required to solve a ticket”. You can’t see any changes in the interface - only in the behavior.\u003c/p\u003e\n","raw_long_description":"## Required Fields App for Zendesk Support - made by helphouse.io\nThe Required fields for Agents app allows you to, quite simply, make the fields, that are required when closing a ticket, required when an agent creates or edits a ticket.\n\n### Core features\nSimply install this app, and any field marked required when an agent solves a ticket, is now required when an agent creates a ticket!\n\n### Disclaimer\nThis app works with Ticket Forms, but **NOT** with the Conditional Fields App!\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/115000346405-Required-Fields-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=required_fields).","raw_installation_instructions":"## Requirements\nThe Required Fields app is super easy to install! You just need to have an admin account in Zendesk.\n\n## How to install\n1. Install the app from Zendesk Marketplace \n2. And that's it! The app will be available when you reload Zendesk Support. \n\nNB The app will not be visible anywhere. It simply changes the behavior of the field “Required to solve a ticket”. You can’t see any changes in the interface - only in the behavior.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://125056.apps.zdusercontent.com/125056/assets/1628672694-4d0202c987002959d14579f0fb93c803/logo-small.png","large_icon":"https://125056.apps.zdusercontent.com/125056/assets/1628672694-4d0202c987002959d14579f0fb93c803/logo.png","screenshots":["https://125056.apps.zdusercontent.com/125056/assets/1628672694-4d0202c987002959d14579f0fb93c803/screenshot-0.png","https://125056.apps.zdusercontent.com/125056/assets/1628672694-4d0202c987002959d14579f0fb93c803/screenshot-1.png","https://125056.apps.zdusercontent.com/125056/assets/1628672694-4d0202c987002959d14579f0fb93c803/screenshot-2.png"],"installation_count":17},{"id":126519,"name":"Ticket Requirements","state":"published","version":"1.4.2","framework_version":"2.0","parameters":[{"id":430901,"app_id":126519,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-06-28T17:45:30Z","updated_at":"2017-06-28T17:45:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":430899,"app_id":126519,"name":"requester_in_organization","kind":"text","required":false,"position":1,"created_at":"2017-06-28T17:45:30Z","updated_at":"2017-12-08T00:28:55Z","default_value":"OFF","secure":false,"scopes":null,"options":null},{"id":435462,"app_id":126519,"name":"ticket_has_no_assigned_agent","kind":"text","required":false,"position":2,"created_at":"2017-07-11T23:14:38Z","updated_at":"2017-12-08T00:28:55Z","default_value":"OFF","secure":false,"scopes":null,"options":null},{"id":435463,"app_id":126519,"name":"ticket_has_no_assigned_group","kind":"text","required":false,"position":3,"created_at":"2017-07-11T23:14:38Z","updated_at":"2017-12-08T00:28:55Z","default_value":"OFF","secure":false,"scopes":null,"options":null},{"id":482506,"app_id":126519,"name":"custom_fields","kind":"multiline","required":false,"position":4,"created_at":"2017-12-08T00:28:55Z","updated_at":"2017-12-08T00:28:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":570,"entity_id":126519,"app_id":126519,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:46.000Z","updated_at":"2019-05-15T05:42:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-06-28T17:45:29Z","updated_at":"2025-04-04T00:03:18Z","terms_conditions_url":null,"app_organization":{"id":1078,"name":"Cloudhuset A/S","email":"appsupport@cloudhuset.dk","website":"https://www.cloudhuset.dk","country_code":"DK","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2017-06-28T17:45:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-05-16T20:26:51Z","owner_id":269519,"author_name":"Cloudhuset","author_email":"appsupport@cloudhuset.dk","author_url":"https://www.cloudhuset.dk","short_description":"Notify about ticket updates that does not fulfill your ticket requirements","long_description":"\u003cp\u003eThe Ticket Requirements app helps you make sure certain ticket attributes are set by your agents. Features include:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify agents if tickets are updated without an assignee\u003c/li\u003e\n\u003cli\u003eNotify agents if ticket requesters don’t belong to an organization\u003c/li\u003e\n\u003cli\u003eNotify agents instead of making fields mandatory\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app was created by \u003ca href=\"https://www.cloudhuset.dk\"\u003eCloudhuset\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eLogin to your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eClick the cog icon in the sidebar, then select Apps \u0026gt; Marketplace. Scroll through the list of available Apps until you locate the Ticket Requirements app.\u003c/li\u003e\n\u003cli\u003ePlace your mouse cursor over the Ticket Requirements app then click Install.\u003c/li\u003e\n\u003cli\u003eGo to the app configuration and configure which attributes you want the app to work for. Type OFF to turn validation of the attribute off, type BLOCK to block ticket update when the attribute does not have a value, and NOTIFY to notify the agent when he/she is trying to update a ticket without having entered a value for the attribute.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"The Ticket Requirements app helps you make sure certain ticket attributes are set by your agents. Features include:  \n\n* Notify agents if tickets are updated without an assignee\n* Notify agents if ticket requesters don’t belong to an organization\n* Notify agents instead of making fields mandatory\n\nThis app was created by [Cloudhuset](https://www.cloudhuset.dk).","raw_installation_instructions":"* Login to your Zendesk Support account.\n* Click the cog icon in the sidebar, then select Apps \u003e Marketplace. Scroll through the list of available Apps until you locate the Ticket Requirements app.\n* Place your mouse cursor over the Ticket Requirements app then click Install.\n* Go to the app configuration and configure which attributes you want the app to work for. Type OFF to turn validation of the attribute off, type BLOCK to block ticket update when the attribute does not have a value, and NOTIFY to notify the agent when he/she is trying to update a ticket without having entered a value for the attribute.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://126519.apps.zdusercontent.com/126519/assets/1684267601-93ea3b4ffa97650e21f579e7f8cbb67a/logo-small.png","large_icon":"https://126519.apps.zdusercontent.com/126519/assets/1684267601-93ea3b4ffa97650e21f579e7f8cbb67a/logo.png","screenshots":["https://126519.apps.zdusercontent.com/126519/assets/1684267601-93ea3b4ffa97650e21f579e7f8cbb67a/screenshot-0.png","https://126519.apps.zdusercontent.com/126519/assets/1684267601-93ea3b4ffa97650e21f579e7f8cbb67a/screenshot-1.png","https://126519.apps.zdusercontent.com/126519/assets/1684267601-93ea3b4ffa97650e21f579e7f8cbb67a/screenshot-2.png"],"installation_count":106},{"id":126861,"name":"Smartlook","state":"published","version":"3.1","framework_version":"2.0","parameters":[{"id":431787,"app_id":126861,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-06-30T18:12:06Z","updated_at":"2017-06-30T18:12:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1592446,"app_id":126861,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-09-30T15:36:16Z","updated_at":"2021-09-30T15:36:16Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":571,"entity_id":126861,"app_id":126861,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:47.000Z","updated_at":"2019-05-15T05:42:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-06-30T18:12:05Z","updated_at":"2025-12-15T09:09:40Z","terms_conditions_url":"https://help.smartlook.com/en/articles/3244453-terms-of-service","app_organization":{"id":1072,"name":"Smartlook","email":"info@smartlook.com","website":"https://www.smartlook.com/","country_code":"CZ","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2017-06-30T18:12:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.smartlook.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-03T15:43:24Z","owner_id":269519,"author_name":"Smartlook","author_email":"support@smartlook.com","author_url":"https://www.smartlook.com","short_description":"Play video recordings with customer's behavior directly in his ticket","long_description":"\u003cp\u003eSmartlook allows you to understand behavior of your customers by recording a video of each visitor on your website. In the video you see visitor’s mouse movement, clicks and pages he browsed.\u003c/p\u003e\n\n\u003ch3\u003eVerify and solve customer issues faster\u003c/h3\u003e\n\n\u003cp\u003eThis Smartlook app shows you customer\u0026#39;s recordings directly in his ticket in Zendesk. Watching recordings with customer\u0026#39;s behavior allows you to verify bugs and solve customer issues faster. Instead of a lengthy conversation with the customer trying to decipher what happened you simply watch the Smartlook recording and see what exactly happened.\u003c/p\u003e\n\n\u003ch3\u003eShare insights with your team\u003c/h3\u003e\n\n\u003cp\u003eWhen you discover bad user experience on your website, simply send a link with the recording to your UX designer or developer, so everyone can see what the issue is.\u003c/p\u003e\n\n\u003ch3\u003eOther unique things Smartlook offers\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAlways on recording: Visitor recording is continuous as Smartlook records all visitors.\u003c/li\u003e\n\u003cli\u003eRecording ajax \u0026amp; single-page apps\u003c/li\u003e\n\u003cli\u003eUnlimited number of websites\u003c/li\u003e\n\u003cli\u003eTranslated in 15 languages\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more info about Smartlook visit our \u003ca href=\"https://www.smartlook.com/\"\u003ewebsite\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation instructions:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your Smartlook account at www.smartlook.com.\u003c/li\u003e\n\u003cli\u003eGo to Account (menu in the upper right corner).\u003c/li\u003e\n\u003cli\u003eSelect Integrations.\u003c/li\u003e\n\u003cli\u003eGenerate Token for Zendesk.\u003c/li\u003e\n\u003cli\u003eSign in to your Zendesk account and install Smartlook app.\u003c/li\u003e\n\u003cli\u003eEnter your Smartlook Token and click install.\u003c/li\u003e\n\u003cli\u003eAll done -\u0026gt; if the customer who submitted the ticket is found in Smartlook you can watch his recordings in Zendesk apps sidebar on the right.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee our Zendesk \u003ca href=\"https://www.smartlook.com/help/zendesk/\"\u003eintegration guide\u003c/a\u003e for detailed setup instructions.\u003c/p\u003e\n","raw_long_description":"Smartlook allows you to understand behavior of your customers by recording a video of each visitor on your website. In the video you see visitor’s mouse movement, clicks and pages he browsed.\n\n### Verify and solve customer issues faster\n\nThis Smartlook app shows you customer's recordings directly in his ticket in Zendesk. Watching recordings with customer's behavior allows you to verify bugs and solve customer issues faster. Instead of a lengthy conversation with the customer trying to decipher what happened you simply watch the Smartlook recording and see what exactly happened.\n\n### Share insights with your team\n\nWhen you discover bad user experience on your website, simply send a link with the recording to your UX designer or developer, so everyone can see what the issue is.\n\n### Other unique things Smartlook offers\n\n* Always on recording: Visitor recording is continuous as Smartlook records all visitors.\n* Recording ajax \u0026 single-page apps\n* Unlimited number of websites\n* Translated in 15 languages\n\nFor more info about Smartlook visit our [website](https://www.smartlook.com/).","raw_installation_instructions":"Installation instructions:\n\n* Log in to your Smartlook account at www.smartlook.com.\n* Go to Account (menu in the upper right corner).\n* Select Integrations.\n* Generate Token for Zendesk.\n* Sign in to your Zendesk account and install Smartlook app.\n* Enter your Smartlook Token and click install.\n* All done -\u003e if the customer who submitted the ticket is found in Smartlook you can watch his recordings in Zendesk apps sidebar on the right.\n\nSee our Zendesk [integration guide](https://www.smartlook.com/help/zendesk/) for detailed setup instructions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://126861.apps.zdusercontent.com/126861/assets/1698931589-73c58f62f22b0cd315b4002416833c22/logo-small.png","large_icon":"https://126861.apps.zdusercontent.com/126861/assets/1698931589-73c58f62f22b0cd315b4002416833c22/logo.png","screenshots":["https://126861.apps.zdusercontent.com/126861/assets/1698931589-73c58f62f22b0cd315b4002416833c22/screenshot-0.png","https://126861.apps.zdusercontent.com/126861/assets/1698931589-73c58f62f22b0cd315b4002416833c22/screenshot-1.png","https://126861.apps.zdusercontent.com/126861/assets/1698931589-73c58f62f22b0cd315b4002416833c22/screenshot-2.png"],"installation_count":38},{"id":127368,"name":"Hickory Training LMS","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":433276,"app_id":127368,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-05T21:32:07Z","updated_at":"2017-07-05T21:32:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":575,"entity_id":127368,"app_id":127368,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:42:52.000Z","updated_at":"2019-05-15T05:42:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-05T21:32:06Z","updated_at":"2025-04-04T00:03:19Z","terms_conditions_url":null,"app_organization":{"id":1112,"name":"Hickory Training","email":"support@hickorytraining.com","website":"https://www.hickorytraining.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2017-07-05T21:32:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hickorytraining.com/#pricing2"},"location_names":["nav_bar"],"last_update_time":"2017-09-22T23:29:12Z","owner_id":269519,"author_name":"Hickory Training","author_email":"support@hickorytraining.com","author_url":"https://www.hickorytraining.com","short_description":"Hickory's personalized mirco-learning for customer service teams within Zendesk.","long_description":"\u003cp\u003eHickory is an algorithmic training platform designed for customer service teams - it allows you to send lessons, automated reviews and personalized scenario trainings to your customer service team. Getting started is simple. Click install and your agents can start training. Easily send updates, new lessons and our algorithmic learning approach will ensure they never forget the key topics. Better Training = Better First Touch Resolution. Hickory integrates closely with Zendesk to make sure customer service teams can develop a best-in-class training programs that move key metrics. If you want to send out updates, make sure that your team is up-to-date and consistent on the latest trainings, or want to track how your training program is affecting your end metrics, then take a look at Hickory. We’ve build a complete solution to train your CS team, with build in lessons, automated reviews, and scenario trainings to make sure that your team know the right information and how to apply it.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install and Hickory will appear in your user\u0026#39;s side panel as a new app, when they have new lessons or reviews to take they can with one click enter their Hickory environment. We require that you create a company account with Hickory before adding users to your account. For additional help contact us at support@hickorytraining.com or through our in-app chat.\u003c/p\u003e\n","raw_long_description":"Hickory is an algorithmic training platform designed for customer service teams - it allows you to send lessons, automated reviews and personalized scenario trainings to your customer service team. Getting started is simple. Click install and your agents can start training. Easily send updates, new lessons and our algorithmic learning approach will ensure they never forget the key topics. Better Training = Better First Touch Resolution. Hickory integrates closely with Zendesk to make sure customer service teams can develop a best-in-class training programs that move key metrics. If you want to send out updates, make sure that your team is up-to-date and consistent on the latest trainings, or want to track how your training program is affecting your end metrics, then take a look at Hickory. We’ve build a complete solution to train your CS team, with build in lessons, automated reviews, and scenario trainings to make sure that your team know the right information and how to apply it.","raw_installation_instructions":"Click Install and Hickory will appear in your user's side panel as a new app, when they have new lessons or reviews to take they can with one click enter their Hickory environment. 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It offers the complete agility in the way you work, that guarantees total efficiency and productivity. \u003cbr\u003e\nDon’t have a Yodiz account yet? Signup here \u003ca href=\"https://app.yodiz.com/user/signup.vz\"\u003ewww.yodiz.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eYodiz app for Zendesk lets you create Issues and User Stories in Yodiz directly from Zendesk. Your customer support teams can be a lot more efficient with this app. Your technical and support groups will be closely synced to provide best services. Create items with minimal effort and keep your teams collaborated.\u003c/p\u003e\n\n\u003ch3\u003eMain Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate User Story or Issue according to scope of the ticket.\u003c/li\u003e\n\u003cli\u003eLists the associated Yodiz User Stories or Issues with specified ticket.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eIn order to install Yodiz app in Zendesk, you require following: \u003cbr\u003e\n1. Yodiz API Key or find you API Key \u003ca href=\"https://app.yodiz.com/admin/pages/api.vz\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\n2. Email\u003cbr\u003e\n3. Password\u003c/p\u003e\n","raw_long_description":"Yodiz is an Agile based project management tool which helps you to manage your work by dividing, delegating and tracking while experiencing real time collaboration and micro level customization. It offers the complete agility in the way you work, that guarantees total efficiency and productivity. \nDon’t have a Yodiz account yet? Signup here [www.yodiz.com](https://app.yodiz.com/user/signup.vz)\n\nYodiz app for Zendesk lets you create Issues and User Stories in Yodiz directly from Zendesk. Your customer support teams can be a lot more efficient with this app. Your technical and support groups will be closely synced to provide best services. Create items with minimal effort and keep your teams collaborated.\n\n### Main Features\n- Create User Story or Issue according to scope of the ticket.\n- Lists the associated Yodiz User Stories or Issues with specified ticket.","raw_installation_instructions":"### Installation Instructions\nIn order to install Yodiz app in Zendesk, you require following: \n1. Yodiz API Key or find you API Key [here](https://app.yodiz.com/admin/pages/api.vz).\n2. Email\n3. 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Our product relieves pressure on support teams during downtime and helps to deliver accurate updates to end-users during incidents and planned maintenance.\u003c/p\u003e\n\n\u003ch2\u003eApp functionality:\u003c/h2\u003e\n\n\u003cp\u003eThe StatusHub app for Zendesk displays IT incidents and planned maintenance directly inside the Zendesk ticket interface.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, you can view:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncidents from up to 90 days in the past\u003c/li\u003e\n\u003cli\u003eScheduled maintenance up to 90 days in the future\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis information is shown in the Zendesk apps panel, allowing you to understand what issues are currently affecting customers and what maintenance is planned without leaving the ticket you are working on.\u003c/p\u003e\n\n\u003cp\u003eBy keeping service status visible inside Zendesk, the app helps ensure responses remain accurate and consistent with your official status updates. This improves overall support efficiency.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure:\u003c/h2\u003e\n\n\u003cp\u003eThe StatusHub Zendesk app accesses service status data from your StatusHub account and displays it inside Zendesk for authorized users.\u003c/p\u003e\n\n\u003cp\u003eData is used solely to provide in-context service status visibility for support agents.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: \u003ca href=\"https://statushub.com/privacy\"\u003ehttps://statushub.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to install StatusHub app for Zendesk you have to perform following steps:\u003c/p\u003e\n\n\u003ch2\u003ePrerequisites:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou are the administrator of an active hub in StatusHub\u003c/li\u003e\n\u003cli\u003eEnable the Zendesk application via the \u0026quot;External Applications\u0026quot; section of StatusHub control panel\u003c/li\u003e\n\u003cli\u003eCopy the token\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstallation steps:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick on the Install button in the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eInput the token\u003c/li\u003e\n\u003cli\u003eIf needed edit the parameters used by StatusHub app\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Company overview:\n\nStatusHub is an IT incident communication and status page software used to keep customers informed during service disruptions and maintenance.\n\n\nWe believe clear communication matters most when systems fail. Our product relieves pressure on support teams during downtime and helps to deliver accurate updates to end-users during incidents and planned maintenance.\n\n## App functionality:\n\nThe StatusHub app for Zendesk displays IT incidents and planned maintenance directly inside the Zendesk ticket interface.\n\nOnce installed, you can view:\n\n- Incidents from up to 90 days in the past\n- Scheduled maintenance up to 90 days in the future\n\nThis information is shown in the Zendesk apps panel, allowing you to understand what issues are currently affecting customers and what maintenance is planned without leaving the ticket you are working on.\n\nBy keeping service status visible inside Zendesk, the app helps ensure responses remain accurate and consistent with your official status updates. This improves overall support efficiency.\n\n## Data disclosure:\n\nThe StatusHub Zendesk app accesses service status data from your StatusHub account and displays it inside Zendesk for authorized users.\n\nData is used solely to provide in-context service status visibility for support agents.\n\nPrivacy Policy: [https://statushub.com/privacy](https://statushub.com/privacy)","raw_installation_instructions":"In order to install StatusHub app for Zendesk you have to perform following steps:\n\n## Prerequisites:\n\n- You are the administrator of an active hub in StatusHub\n- Enable the Zendesk application via the \"External Applications\" section of StatusHub control panel\n- Copy the token\n\n## Installation steps:\n\n- Click on the Install button in the Zendesk Marketplace\n- Input the token\n- If needed edit the parameters used by StatusHub app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://127482.apps.zdusercontent.com/127482/assets/1771601272-59866e42c100d9893fb17c7a267d8e04/logo-small.png","large_icon":"https://127482.apps.zdusercontent.com/127482/assets/1771601272-59866e42c100d9893fb17c7a267d8e04/logo.png","screenshots":["https://127482.apps.zdusercontent.com/127482/assets/1771601272-59866e42c100d9893fb17c7a267d8e04/screenshot-0.png","https://127482.apps.zdusercontent.com/127482/assets/1771601272-59866e42c100d9893fb17c7a267d8e04/screenshot-1.png","https://127482.apps.zdusercontent.com/127482/assets/1771601272-59866e42c100d9893fb17c7a267d8e04/screenshot-2.png"],"installation_count":11},{"id":127746,"name":"Related Tickets by Custom 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-07T17:47:22Z","updated_at":"2025-09-29T19:13:38Z","terms_conditions_url":null,"app_organization":{"id":1089,"name":"Gynaika Net Solution","email":"soporte@gynaika.net","website":"http://www.gynaika.net","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-07-07T17:47:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-29T19:13:33Z","owner_id":269519,"author_name":"Alex Rojo","author_email":"arojo@gynaika.net","author_url":"https://www.linkedin.com/in/alexrojo/","short_description":"Show a list of tickets with the same Custom Field value as current ticket","long_description":"\u003cp\u003eA Zendesk app that shows a list of tickets that have the same Custom Field(s) value(s) as the current ticket being viewed. Custom Field(s) to be used are configuration parameters of the app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet custom_field id you want to use as reference from Settings -\u0026gt; Ticket Fields and introduce it at app configuration form. You can also use the word \u0026#39;requester\u0026#39; as \u0026#39;id\u0026#39; if you want to get tickets submitted by the same person.\u003c/p\u003e\n","raw_long_description":"A Zendesk app that shows a list of tickets that have the same Custom Field(s) value(s) as the current ticket being viewed. Custom Field(s) to be used are configuration parameters of the app.","raw_installation_instructions":"Get custom_field id you want to use as reference from Settings -\u003e Ticket Fields and introduce it at app configuration form. You can also use the word 'requester' as 'id' if you want to get tickets submitted by the same person.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://127746.apps.zdusercontent.com/127746/assets/1758834657-08d9e03cf84a4d5f7350e67c5770c7a4/logo-small.png","large_icon":"https://127746.apps.zdusercontent.com/127746/assets/1758834657-08d9e03cf84a4d5f7350e67c5770c7a4/logo.png","screenshots":["https://127746.apps.zdusercontent.com/127746/assets/1758834657-08d9e03cf84a4d5f7350e67c5770c7a4/screenshot-0.png","https://127746.apps.zdusercontent.com/127746/assets/1758834657-08d9e03cf84a4d5f7350e67c5770c7a4/screenshot-1.png","https://127746.apps.zdusercontent.com/127746/assets/1758834657-08d9e03cf84a4d5f7350e67c5770c7a4/screenshot-2.png"],"installation_count":331},{"id":128233,"name":"Teamgate CRM","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":435610,"app_id":128233,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-12T06:32:33Z","updated_at":"2017-07-12T06:32:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":435609,"app_id":128233,"name":"token","kind":"text","required":true,"position":1,"created_at":"2017-07-12T06:32:32Z","updated_at":"2017-07-12T06:32:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":583,"entity_id":128233,"app_id":128233,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:02.000Z","updated_at":"2019-05-15T05:43:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-12T06:32:31Z","updated_at":"2025-04-04T00:03:19Z","terms_conditions_url":null,"app_organization":{"id":1126,"name":"Teamgate Ltd.","email":"support@teamgate.com","website":"https://www.teamgate.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2017-07-12T06:32:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.teamgate.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2018-12-11T21:41:31Z","owner_id":269519,"author_name":"Andrius Bistrickis","author_email":"support@teamgate.com","author_url":"https://teamgate.com","short_description":"Display your Teamgate customer details directly in Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://www.teamgate.com\"\u003eTeamgate is an inbound sales CRM\u003c/a\u003e for startups and SMBs to connect, research, present and close more sales. The \u003cstrong\u003eTeamgate + Zendesk integration\u003c/strong\u003e joins sales and support teams efforts to maximise customer satisfaction. This integration makes it possible to view Zendesk tickets straight from Teamgate. \u003cstrong\u003eImprove customer satisfaction with better conversations\u003c/strong\u003e - Inside every contact or company card, you will see a complete support \u003cstrong\u003eticketing history - Support history\u003c/strong\u003e will also be attached to every active or inactive deal respectively. - Support history from Zendesk will feature \u003cstrong\u003ecommunication history\u003c/strong\u003e, as well as files attached, ticket status, customer’s contact information and all the people involved in ticket resolution. With the \u003cstrong\u003eTeamgate CRM app\u003c/strong\u003e you can view the following data directly in your agent interface: - View \u003cstrong\u003eLeads data\u003c/strong\u003e - View \u003cstrong\u003ePeople\u003c/strong\u003e data - View \u003cstrong\u003eCompanies\u003c/strong\u003e data Teamgate and Zendesk integration will allow sales people to take a more individual approach in a pre-sale process. Seeing Zendesk tickets in a lead card would direct conversations with potential customers towards specific pain points and ultimately solve issues faster. Read more about the \u003ca href=\"https://www.teamgate.com/integrations/zendesk-integration/\"\u003eTeamgate + Zendesk integration\u003c/a\u003e or sign up for a \u003ca href=\"https://www.teamgate.com/trial/\"\u003efree trial\u003c/a\u003e today!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGrab your Auth token from Teamgate. Follow this guide from Teamgate: \u003ca href=\"https://support.teamgate.com/hc/en-us/articles/206914839\"\u003eWhere can I find my Auth token\u003c/a\u003e. For full integration instructions, please visit https://support.teamgate.com/hc/en-us/articles/115003665105\u003c/p\u003e\n","raw_long_description":"[Teamgate is an inbound sales CRM](https://www.teamgate.com) for startups and SMBs to connect, research, present and close more sales. The **Teamgate + Zendesk integration** joins sales and support teams efforts to maximise customer satisfaction. This integration makes it possible to view Zendesk tickets straight from Teamgate. **Improve customer satisfaction with better conversations** - Inside every contact or company card, you will see a complete support **ticketing history - Support history** will also be attached to every active or inactive deal respectively. - Support history from Zendesk will feature **communication history**, as well as files attached, ticket status, customer’s contact information and all the people involved in ticket resolution. With the **Teamgate CRM app** you can view the following data directly in your agent interface: - View **Leads data** - View **People** data - View **Companies** data Teamgate and Zendesk integration will allow sales people to take a more individual approach in a pre-sale process. Seeing Zendesk tickets in a lead card would direct conversations with potential customers towards specific pain points and ultimately solve issues faster. Read more about the [Teamgate + Zendesk integration](https://www.teamgate.com/integrations/zendesk-integration/) or sign up for a [free trial](https://www.teamgate.com/trial/) today!","raw_installation_instructions":"Grab your Auth token from Teamgate. Follow this guide from Teamgate: [Where can I find my Auth token](https://support.teamgate.com/hc/en-us/articles/206914839). For full integration instructions, please visit https://support.teamgate.com/hc/en-us/articles/115003665105","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://128233.apps.zdusercontent.com/128233/assets/1540529885-23e74939627efb7cb20095bcc10deaa6/logo-small.png","large_icon":"https://128233.apps.zdusercontent.com/128233/assets/1540529885-23e74939627efb7cb20095bcc10deaa6/logo.png","screenshots":["https://128233.apps.zdusercontent.com/128233/assets/1540529885-23e74939627efb7cb20095bcc10deaa6/screenshot-0.png","https://128233.apps.zdusercontent.com/128233/assets/1540529885-23e74939627efb7cb20095bcc10deaa6/screenshot-1.png","https://128233.apps.zdusercontent.com/128233/assets/1540529885-23e74939627efb7cb20095bcc10deaa6/screenshot-2.png"],"installation_count":2},{"id":128284,"name":"YoCoBoard","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":435745,"app_id":128284,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-12T14:51:54Z","updated_at":"2017-07-12T14:51:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":584,"entity_id":128284,"app_id":128284,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:03.000Z","updated_at":"2019-05-15T05:43:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-61572196-1","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-12T14:51:53Z","updated_at":"2025-04-04T00:03:19Z","terms_conditions_url":null,"app_organization":{"id":1125,"name":"YoCoBoard","email":"support@yocoboard.com","website":"https://www.yocoboard.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-07-12T14:51:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.yocoboard.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-12T16:26:53Z","owner_id":269519,"author_name":"YoCoBoard","author_email":"support@yocoboard.com","author_url":"https://www.yocoboard.com","short_description":"Track time spent on tickets and monitor ticket-based productivity.","long_description":"\u003ch2\u003eEvery second matters\u003c/h2\u003e\n\n\u003cp\u003eYoCoBoard is an online time tracking app that empowers you to record your work hours and productivity with a couple of clicks. With YoCoBoard, time tracking and managing productivity become easier than ever and don’t involve expensive hardware extensions. YoCoBoard is perfect for any workforce, traditional and distributed, through the easy-to-use web, Android app, and iOS app, along with the Chrome extension and Firefox add-on. Enhance transparency with team member avatars, which appear on your dashboard when they clock in and disappear when they clock out.\u003c/p\u003e\n\n\u003ch2\u003eThe YoCoBoard-Zendesk app\u003c/h2\u003e\n\n\u003cp\u003eThe YoCoBoard-Zendesk integration app empowers you to track and monitor the amount of time you spend on a ticket. This app helps you:\u003cbr\u003e\n1. Clock in and record the time spent on individual tickets in your dashboard.\u003cbr\u003e\n2. View tracked hours of a ticket right from Zendesk.\u003cbr\u003e\n3. Seamlessly sync ticket-based time with the overall project time.\u003cbr\u003e\n4. Automatically fetch ticket details when a ticket is opened.\u003cbr\u003e\n5. Get ticket-based breakdown of productivity in the dashboard of your web app.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eAdding YoCoBoard to Zendesk\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eFirst, create an account on YoCoBoard by signing up \u003ca href=\"https://www.yocoboard.com/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eGo to Apps \u0026gt; Zendesk Marketplace, then input YoCoBoard in the search box and click search.\u003c/li\u003e\n\u003cli\u003eIn the YoCoBoard app page, click the Install button.\u003c/li\u003e\n\u003cli\u003eThe app will appear on the right pane of the ticket. Enter your YoCoBoard username and password to login.\u003c/li\u003e\n\u003cli\u003eClick the Clock In button to start tracking time.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"##Every second matters\n\nYoCoBoard is an online time tracking app that empowers you to record your work hours and productivity with a couple of clicks. With YoCoBoard, time tracking and managing productivity become easier than ever and don’t involve expensive hardware extensions. YoCoBoard is perfect for any workforce, traditional and distributed, through the easy-to-use web, Android app, and iOS app, along with the Chrome extension and Firefox add-on. Enhance transparency with team member avatars, which appear on your dashboard when they clock in and disappear when they clock out.\n\n##The YoCoBoard-Zendesk app\n\nThe YoCoBoard-Zendesk integration app empowers you to track and monitor the amount of time you spend on a ticket. This app helps you:\n1. Clock in and record the time spent on individual tickets in your dashboard.\n2. View tracked hours of a ticket right from Zendesk.\n3. Seamlessly sync ticket-based time with the overall project time.\n4. Automatically fetch ticket details when a ticket is opened.\n5. Get ticket-based breakdown of productivity in the dashboard of your web app.","raw_installation_instructions":"##Adding YoCoBoard to Zendesk\n\n1. First, create an account on YoCoBoard by signing up [here](https://www.yocoboard.com/).\n2. Go to Apps \u003e Zendesk Marketplace, then input YoCoBoard in the search box and click search.\n3. In the YoCoBoard app page, click the Install button.\n4. The app will appear on the right pane of the ticket. Enter your YoCoBoard username and password to login.\n5. Click the Clock In button to start tracking time.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://128284.apps.zdusercontent.com/128284/assets/1706167499-6e8646dc881fde05f9d177d1a69c63da/logo-small.png","large_icon":"https://128284.apps.zdusercontent.com/128284/assets/1706167499-6e8646dc881fde05f9d177d1a69c63da/logo.png","screenshots":["https://128284.apps.zdusercontent.com/128284/assets/1706167499-6e8646dc881fde05f9d177d1a69c63da/screenshot-0.png","https://128284.apps.zdusercontent.com/128284/assets/1706167499-6e8646dc881fde05f9d177d1a69c63da/screenshot-1.png","https://128284.apps.zdusercontent.com/128284/assets/1706167499-6e8646dc881fde05f9d177d1a69c63da/screenshot-2.png"],"installation_count":3},{"id":128375,"name":"ClickHelp Sidebar","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":435944,"app_id":128375,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-13T07:25:16Z","updated_at":"2017-07-13T07:25:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":435943,"app_id":128375,"name":"clickhelpPortal","kind":"text","required":true,"position":1,"created_at":"2017-07-13T07:25:16Z","updated_at":"2017-07-13T07:25:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":585,"entity_id":128375,"app_id":128375,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:04.000Z","updated_at":"2019-05-15T05:43:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-13T07:25:15Z","updated_at":"2026-08-14T03:14:56Z","terms_conditions_url":null,"app_organization":{"id":1084,"name":"ClickHelp AM LLC","email":"support@clickhelp.com","website":"https://clickhelp.com","country_code":"AM","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-04-18T20:56:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://clickhelp.com/online-documentation-tool-pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-14T03:14:53Z","owner_id":269519,"author_name":"ClickHelp","author_email":"support@clickhelp.com","author_url":"https://clickhelp.com","short_description":"Search your ClickHelp documentation portal from the ticket sidebar","long_description":"\u003cp\u003e\u003cstrong\u003eAbout ClickHelp\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClickHelp is a browser-based technical documentation platform used by software and hardware companies to author, translate, and publish user manuals, knowledge bases, and online help portals. Our mission is to keep the answer your support team needs one search away.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe ClickHelp Sidebar adds a search box to the ticket sidebar in Zendesk Support. An agent types a query, the app searches the ClickHelp documentation portal configured by your administrator, and returns the matching topics with the search keywords highlighted. From the results, the agent can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003einsert a link to a topic directly into the ticket reply;\u003c/li\u003e\n\u003cli\u003ecopy the topic URL to the clipboard;\u003c/li\u003e\n\u003cli\u003eopen the topic in a new browser tab.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo more leaving the ticket, hunting for the right article, and pasting URLs by hand.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirements\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAn active ClickHelp subscription with a documentation portal that your agents can reach. The portal address is entered once, during installation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk data accessed:\u003c/strong\u003e the app reads only its own app setting, which stores your ClickHelp portal address. It does not read ticket content, ticket comments, requester or end-user personal data, agent data, organizations, or any other Zendesk object.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk data written:\u003c/strong\u003e when an agent clicks \u003cem\u003eInsert\u003c/em\u003e, the app writes the link that the agent selected into the editor of the ticket the agent is currently viewing. It never submits or sends anything on the agent\u0026#39;s behalf.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData leaving Zendesk:\u003c/strong\u003e the only data that leaves Zendesk is the search text an agent types into the search box. It is sent over HTTPS from the agent\u0026#39;s browser directly to the ClickHelp documentation portal your administrator configured, for the sole purpose of running that search. No ticket, customer, or end-user data is included, and the request carries no Zendesk credentials or tokens.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData storage:\u003c/strong\u003e the app runs entirely in the agent\u0026#39;s browser. It has no backend service, stores no data on ClickHelp servers, sets no cookies, writes nothing to local storage, and performs no tracking or analytics. ClickHelp does not receive, store, or process any Zendesk customer data through this app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThird parties:\u003c/strong\u003e no data is shared with any third party. Search traffic goes only to your own ClickHelp portal, and the app loads no third-party scripts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContent exposure:\u003c/strong\u003e the app sends no credentials with its search request, so it can only return documentation content that your ClickHelp portal already makes available to that request.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://clickhelp.com/legal/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e, \u003ca href=\"https://clickhelp.com/legal/security-policy/\"\u003eSecurity Policy\u003c/a\u003e, and \u003ca href=\"https://clickhelp.com/legal/data-processing-addendum/\"\u003eData Processing Addendum\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Reach us through the \u003ca href=\"https://clickhelp.com/support/\"\u003eClickHelp Support\u003c/a\u003e form.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eOpen the app settings and fill in the \u003cstrong\u003eClickHelp Portal Name\u003c/strong\u003e field.\u003c/li\u003e\n\u003cli\u003eEnter the portal server name exactly as you use it in a browser, without the protocol. For example, if you open your portal at \u003cem\u003ehttps://headcrabs.clickhelp.co\u003c/em\u003e, enter \u003cem\u003eheadcrabs.clickhelp.co\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eIf your portal uses the domain mapping feature (for example, \u003cem\u003ehttps://docs.headcrabs.com\u003c/em\u003e), enter that mapped server name instead — \u003cem\u003edocs.headcrabs.com\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eSave the settings, open any ticket, and the ClickHelp Sidebar appears in the ticket sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe app searches your portal from the agent\u0026#39;s browser, so agents need network access to the portal address you entered.\u003c/p\u003e\n","raw_long_description":"**About ClickHelp**\n\nClickHelp is a browser-based technical documentation platform used by software and hardware companies to author, translate, and publish user manuals, knowledge bases, and online help portals. Our mission is to keep the answer your support team needs one search away.\n\n**What the app does**\n\nThe ClickHelp Sidebar adds a search box to the ticket sidebar in Zendesk Support. An agent types a query, the app searches the ClickHelp documentation portal configured by your administrator, and returns the matching topics with the search keywords highlighted. From the results, the agent can:\n\n* insert a link to a topic directly into the ticket reply;\n* copy the topic URL to the clipboard;\n* open the topic in a new browser tab.\n\nNo more leaving the ticket, hunting for the right article, and pasting URLs by hand.\n\n**Requirements**\n\nAn active ClickHelp subscription with a documentation portal that your agents can reach. The portal address is entered once, during installation.\n\n**Data Handling \u0026 Privacy**\n\n* **Zendesk data accessed:** the app reads only its own app setting, which stores your ClickHelp portal address. It does not read ticket content, ticket comments, requester or end-user personal data, agent data, organizations, or any other Zendesk object.\n* **Zendesk data written:** when an agent clicks *Insert*, the app writes the link that the agent selected into the editor of the ticket the agent is currently viewing. It never submits or sends anything on the agent's behalf.\n* **Data leaving Zendesk:** the only data that leaves Zendesk is the search text an agent types into the search box. It is sent over HTTPS from the agent's browser directly to the ClickHelp documentation portal your administrator configured, for the sole purpose of running that search. No ticket, customer, or end-user data is included, and the request carries no Zendesk credentials or tokens.\n* **Data storage:** the app runs entirely in the agent's browser. It has no backend service, stores no data on ClickHelp servers, sets no cookies, writes nothing to local storage, and performs no tracking or analytics. ClickHelp does not receive, store, or process any Zendesk customer data through this app.\n* **Third parties:** no data is shared with any third party. Search traffic goes only to your own ClickHelp portal, and the app loads no third-party scripts.\n* **Content exposure:** the app sends no credentials with its search request, so it can only return documentation content that your ClickHelp portal already makes available to that request.\n\nLearn how we handle your data in our [Privacy Policy](https://clickhelp.com/legal/privacy-policy/), [Security Policy](https://clickhelp.com/legal/security-policy/), and [Data Processing Addendum](https://clickhelp.com/legal/data-processing-addendum/).\n\nQuestions? Reach us through the [ClickHelp Support](https://clickhelp.com/support/) form.","raw_installation_instructions":"1. Open the app settings and fill in the **ClickHelp Portal Name** field.\n2. Enter the portal server name exactly as you use it in a browser, without the protocol. For example, if you open your portal at _https://headcrabs.clickhelp.co_, enter _headcrabs.clickhelp.co_.\n3. If your portal uses the domain mapping feature (for example, _https://docs.headcrabs.com_), enter that mapped server name instead — _docs.headcrabs.com_.\n4. Save the settings, open any ticket, and the ClickHelp Sidebar appears in the ticket sidebar.\n\nThe app searches your portal from the agent's browser, so agents need network access to the portal address you entered.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://128375.apps.zdusercontent.com/128375/assets/1785510106-71a1e0e36d19c520d0c0c4b610a05418/logo-small.png","large_icon":"https://128375.apps.zdusercontent.com/128375/assets/1785510106-71a1e0e36d19c520d0c0c4b610a05418/logo.png","screenshots":["https://128375.apps.zdusercontent.com/128375/assets/1785510106-71a1e0e36d19c520d0c0c4b610a05418/screenshot-0.png","https://128375.apps.zdusercontent.com/128375/assets/1785510106-71a1e0e36d19c520d0c0c4b610a05418/screenshot-1.png","https://128375.apps.zdusercontent.com/128375/assets/1785510106-71a1e0e36d19c520d0c0c4b610a05418/screenshot-2.png"],"installation_count":7},{"id":128684,"name":"Make","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-17T13:04:28Z","updated_at":"2026-05-05T20:34:46Z","terms_conditions_url":null,"app_organization":{"id":1051,"name":"Make (formerly Integromat) ","email":"customer@make.com","website":"https://www.make.com/en/help/apps/customer-support/zendesk#connecting-zendesk-to-make","country_code":"CZ","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-05-05T20:34:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.make.com/en/pricing"},"location_names":[],"last_update_time":"2026-04-30T19:33:52Z","owner_id":269519,"author_name":"Make","author_email":"customer@make.com","author_url":"https://www.make.com/en/integrations/zendesk?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=zendesk-partner-program","short_description":"Connect Zendesk with your favorite apps to automate customer support workflows","long_description":"\u003cp\u003eMake is a visual platform that lets you design, build, and automate anything – from simple tasks to complex workflows – in minutes. With Make, you can send information between Zendesk and thousands of apps to improve customer experience and agents’ resolution times. From ticketing and messaging to reporting and analytics, Zendesk and Make are a great team for customer service satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet rid of the manual work and focus on innovating\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChoose a Zendesk template to help you get started, or, build your own from scratch. Here are some of the ways to use Zendesk with Make: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTrigger events based on new incoming tickets, articles, or forum posts \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate, delete, or update tickets, users, and groups based on actions in other apps \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOr, create your own unique workflow. You’re only limited by your imagination!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate without limits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMake lets you build as if you were a developer, without writing any code. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDesign workflows with as many steps as you need \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate an infinite number of apps in a single workflow \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo build complex workflows, you can use Make’s powerful no-code toolkit, which includes advanced features like iterations, aggregations, conditional logic, filtering, error handling, execution history log, and more.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can build your own integration (or scenario as we call them) or try one of these ready-made templates from the below use cases. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch Zendesk tickets for specific keywords and add them to Airtable \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend Slack messages when new tickets are created in Zendesk \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new ticket in Zendesk from a new Typeform form response \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate or close a ticket in Zendesk from a new event in Calendly \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd new Zendesk tickets to ClickUp as tasks\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThere is plenty more you can do. See the full Zendesk listing on Make here -\u003c/strong\u003e  \u003ca href=\"https://www.make.com/en/integrations/zendesk?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=zendesk-partner-program\"\u003ehttps://www.make.com/en/integrations/zendesk\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eData Disclosure\u003c/p\u003e\n\n\u003cp\u003eMake accesses Zendesk data solely to perform the automation actions configured by the user in their Make scenarios. Data is transmitted securely over HTTPS and is not stored beyond what is required for scenario execution. Make does not sell or share user data with third parties. For full details, see Make\u0026#39;s Privacy Policy and Terms of Service.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for Make to get started. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Create a new scenario, and choose the Zendesk module. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo connect your Zendesk account to Make, you need to obtain the Unique Identifier and Secret from your Zendesk account, and insert them in the \u003cem\u003eCreate a connection\u003c/em\u003e dialog box in the Make module.\u003cbr\u003e\nDetailed description \u003ca href=\"https://www.make.com/en/help/apps/customer-support/zendesk#connecting-zendesk-to-make\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfirm the access dialog by clicking Allow.\u003cbr\u003e\nThe connection has been established, and you’re now ready to start building your first automation workflow!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Make is a visual platform that lets you design, build, and automate anything – from simple tasks to complex workflows – in minutes. With Make, you can send information between Zendesk and thousands of apps to improve customer experience and agents’ resolution times. From ticketing and messaging to reporting and analytics, Zendesk and Make are a great team for customer service satisfaction.\n\n**Get rid of the manual work and focus on innovating**\n\nChoose a Zendesk template to help you get started, or, build your own from scratch. Here are some of the ways to use Zendesk with Make: \n\n- Trigger events based on new incoming tickets, articles, or forum posts \n\n- Create, delete, or update tickets, users, and groups based on actions in other apps \n\n- Or, create your own unique workflow. You’re only limited by your imagination!\n\n**Create without limits**\n\nMake lets you build as if you were a developer, without writing any code. \n\n- Design workflows with as many steps as you need \n\n- Integrate an infinite number of apps in a single workflow \n\n- To build complex workflows, you can use Make’s powerful no-code toolkit, which includes advanced features like iterations, aggregations, conditional logic, filtering, error handling, execution history log, and more.\n\nYou can build your own integration (or scenario as we call them) or try one of these ready-made templates from the below use cases. \n\n- Search Zendesk tickets for specific keywords and add them to Airtable \n\n- Send Slack messages when new tickets are created in Zendesk \n\n- Create a new ticket in Zendesk from a new Typeform form response \n\n- Create or close a ticket in Zendesk from a new event in Calendly \n\n- Add new Zendesk tickets to ClickUp as tasks\n\n**There is plenty more you can do. See the full Zendesk listing on Make here -**  [https://www.make.com/en/integrations/zendesk](https://www.make.com/en/integrations/zendesk?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=zendesk-partner-program)\n\nData Disclosure\n\nMake accesses Zendesk data solely to perform the automation actions configured by the user in their Make scenarios. Data is transmitted securely over HTTPS and is not stored beyond what is required for scenario execution. Make does not sell or share user data with third parties. For full details, see Make's Privacy Policy and Terms of Service.","raw_installation_instructions":"1. Sign up for Make to get started. \n\n2. Click on Create a new scenario, and choose the Zendesk module. \n\n3. To connect your Zendesk account to Make, you need to obtain the Unique Identifier and Secret from your Zendesk account, and insert them in the *Create a connection* dialog box in the Make module.\nDetailed description [here](https://www.make.com/en/help/apps/customer-support/zendesk#connecting-zendesk-to-make). \n\n4. Confirm the access dialog by clicking Allow.\nThe connection has been established, and you’re now ready to start building your first automation workflow!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://128684.apps.zdusercontent.com/128684/assets/1777527913-1e782465dbe5b181598bffbe9a6ddc2f/logo-small.png","large_icon":"https://128684.apps.zdusercontent.com/128684/assets/1777527913-1e782465dbe5b181598bffbe9a6ddc2f/logo.png","screenshots":["https://128684.apps.zdusercontent.com/128684/assets/1777527913-1e782465dbe5b181598bffbe9a6ddc2f/screenshot-0.png","https://128684.apps.zdusercontent.com/128684/assets/1777527913-1e782465dbe5b181598bffbe9a6ddc2f/screenshot-1.png","https://128684.apps.zdusercontent.com/128684/assets/1777527913-1e782465dbe5b181598bffbe9a6ddc2f/screenshot-2.png"],"installation_count":0},{"id":128903,"name":"Official PrestaShop Connector","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":437746,"app_id":128903,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-19T07:59:40Z","updated_at":"2017-07-19T07:59:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":437743,"app_id":128903,"name":"url","kind":"url","required":true,"position":1,"created_at":"2017-07-19T07:59:39Z","updated_at":"2017-07-19T07:59:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":437745,"app_id":128903,"name":"order_id_field_id","kind":"number","required":false,"position":2,"created_at":"2017-07-19T07:59:40Z","updated_at":"2024-10-28T21:42:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":586,"entity_id":128903,"app_id":128903,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:05.000Z","updated_at":"2019-05-15T05:43:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":21,"average":3,"count":{"1":7,"5":9,"2":1,"4":2,"3":2}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2017-07-19T07:59:39Z","updated_at":"2026-04-30T08:51:20Z","terms_conditions_url":null,"app_organization":{"id":1149,"name":"202 ecommerce","email":"support@202-ecommerce.com","website":null,"country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-07T20:25:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://addons.prestashop.com/en/support-online-chat/23617-official-zendesk.html"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-28T21:42:52Z","owner_id":269519,"author_name":"202 Ecommerce","author_email":"contact@202-ecommerce.com","author_url":"https://202-ecommerce.com","short_description":"Display customer and order details directly in your Zendesk interface","long_description":"\u003cp\u003e202 ecommerce is a young, dynamic and innovative ecommerce agency based in Paris. 202 ecommerce helps its connectors\u0026#39; merchants to improve their productivity thanks to its high-performance tools.\u003cbr\u003e\nOur Official PrestaShop Connector facilitates and optimizes your customer service\u003cbr\u003e\nWithin your Zendesk interface:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind all your customer information;\u003c/li\u003e\n\u003cli\u003eFind all orders information: products ordered, tracking link, total order amount, delivery address, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThanks to all this data, customer service has never been so simple and easy.\u003cbr\u003e\n\u003ca href=\"https://addons.prestashop.com/en/support-online-chat/23617-official-zendesk.html\"\u003eSign up for a free trial here\u003c/a\u003e\u003cbr\u003e\nSpeed up your customer service response times with the Official PrestaShop Connector.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eReady to use app, associated with PrestaShop Module\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eDownload the \u003ca href=\"https://addons.prestashop.com/en/support-online-chat/23617-official-zendesk.html\"\u003ePrestaShop Official Zendesk Module\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eInstall the module on your PrestaShop Back Office\u003c/li\u003e\n\u003cli\u003eThe PrestaShop module will install and configure the Zendesk app automatically\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"202 ecommerce is a young, dynamic and innovative ecommerce agency based in Paris. 202 ecommerce helps its connectors' merchants to improve their productivity thanks to its high-performance tools.\nOur Official PrestaShop Connector facilitates and optimizes your customer service\nWithin your Zendesk interface:\n\n* Find all your customer information;\n* Find all orders information: products ordered, tracking link, total order amount, delivery address, etc.\n\nThanks to all this data, customer service has never been so simple and easy.\n[Sign up for a free trial here](https://addons.prestashop.com/en/support-online-chat/23617-official-zendesk.html)\nSpeed up your customer service response times with the Official PrestaShop Connector.","raw_installation_instructions":"Ready to use app, associated with PrestaShop Module\n\n1. Download the [PrestaShop Official Zendesk Module](https://addons.prestashop.com/en/support-online-chat/23617-official-zendesk.html)\n2. Install the module on your PrestaShop Back Office\n3. The PrestaShop module will install and configure the Zendesk app automatically\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://128903.apps.zdusercontent.com/128903/assets/1730101276-8ec08f04b11ece552fd323eaa24cca58/logo-small.png","large_icon":"https://128903.apps.zdusercontent.com/128903/assets/1730101276-8ec08f04b11ece552fd323eaa24cca58/logo.png","screenshots":["https://128903.apps.zdusercontent.com/128903/assets/1730101276-8ec08f04b11ece552fd323eaa24cca58/screenshot-0.png","https://128903.apps.zdusercontent.com/128903/assets/1730101276-8ec08f04b11ece552fd323eaa24cca58/screenshot-1.png","https://128903.apps.zdusercontent.com/128903/assets/1730101276-8ec08f04b11ece552fd323eaa24cca58/screenshot-2.png"],"installation_count":279},{"id":129231,"name":"Resurrect Ticket","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":438541,"app_id":129231,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-21T15:07:37Z","updated_at":"2017-07-21T15:07:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":438539,"app_id":129231,"name":"ticket_field","kind":"text","required":false,"position":1,"created_at":"2017-07-21T15:07:36Z","updated_at":"2026-03-12T13:35:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":80,"entity_id":129231,"app_id":129231,"amount":75,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"resurrect_app","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":147,"cost_type":"CostStripe","active":true,"created_at":"2017-07-21T15:07:40.000Z","updated_at":"2026-03-12T13:35:55.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-07-21T15:07:33Z","updated_at":"2026-03-12T13:35:56Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[3],"date_published":"2017-07-21T15:07:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-12T13:35:53Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/","short_description":"Automatically sets the ticket status to Open at the scheduled time.","long_description":"\u003cp\u003eThis app puts tickets \u003cstrong\u003eon hold\u003c/strong\u003e and reopens them at a scheduled by user time.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet a reopen date and time with a built-in calendar.\u003c/li\u003e\n\u003cli\u003eGet push notifications when a ticket reopens.\u003c/li\u003e\n\u003cli\u003eConfigure views and triggers for status changes to \u003cstrong\u003eOpen\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eData stored: only ticket id and your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e – Click \u003cstrong\u003eInstall\u003c/strong\u003e in the Zendesk Marketplace and use the \u003cem\u003eNOCC\u003c/em\u003e coupon to install without a credit card.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the app\u003c/strong\u003e – Open any Zendesk Support ticket, then locate the app in the ticket sidebar.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGrant access\u003c/strong\u003e – Click \u003cstrong\u003eConnect with OAuth\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable web push notifications\u003c/strong\u003e (optional) – After clicking the calendar icon, allow notifications if you want alerts even when your browser is closed.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/6698742004754-Resurrect\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!\u003c/p\u003e\n","raw_long_description":"This app puts tickets **on hold** and reopens them at a scheduled by user time.\r\n\r\n### Features\r\n* Set a reopen date and time with a built-in calendar.\r\n* Get push notifications when a ticket reopens.\r\n* Configure views and triggers for status changes to **Open**.\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support\r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n- Data stored: only ticket id and your Zendesk subdomain.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---","raw_installation_instructions":"1. **Install the app** – Click **Install** in the Zendesk Marketplace and use the *NOCC* coupon to install without a credit card.  \r\n2. **Open the app** – Open any Zendesk Support ticket, then locate the app in the ticket sidebar.  \r\n3. **Grant access** – Click **Connect with OAuth**.  \r\n4. **Enable web push notifications** (optional) – After clicking the calendar icon, allow notifications if you want alerts even when your browser is closed.  \r\n\r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/sections/6698742004754-Resurrect)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://129231.apps.zdusercontent.com/129231/assets/1773160088-b41206fc37dc99f1b0184f60a9284128/logo-small.png","large_icon":"https://129231.apps.zdusercontent.com/129231/assets/1773160088-b41206fc37dc99f1b0184f60a9284128/logo.png","screenshots":["https://129231.apps.zdusercontent.com/129231/assets/1773160088-b41206fc37dc99f1b0184f60a9284128/screenshot-0.png","https://129231.apps.zdusercontent.com/129231/assets/1773160088-b41206fc37dc99f1b0184f60a9284128/screenshot-1.png","https://129231.apps.zdusercontent.com/129231/assets/1773160088-b41206fc37dc99f1b0184f60a9284128/screenshot-2.png"],"installation_count":12},{"id":129340,"name":"Zoho Assist Remote Support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":438792,"app_id":129340,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-07-24T05:43:58Z","updated_at":"2017-07-24T05:43:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2136388,"app_id":129340,"name":"dc","kind":"text","required":true,"position":1,"created_at":"2022-08-31T18:52:14Z","updated_at":"2022-08-31T18:52:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":590,"entity_id":129340,"app_id":129340,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:10.000Z","updated_at":"2019-05-15T05:43:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-07-24T05:43:56Z","updated_at":"2026-09-03T19:26:14Z","terms_conditions_url":null,"app_organization":{"id":1073,"name":"Zoho Assist","email":"support@zohoassist.com","website":"https://assist.zoho.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-07-24T05:43:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/assist/pricing.html"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-03T19:26:11Z","owner_id":269519,"author_name":"Zoho Assist","author_email":"support@zohoassist.com","author_url":"https://assist.zoho.com","short_description":"Instant Remote Support and Screen Sharing directly from a ticket","long_description":"\u003cp\u003eWith \u003cstrong\u003eZoho Assist Remote Support App\u003c/strong\u003e, your support team can quickly launch and provide remote support to customers right from the Zendesk ticket itself. Zoho Assist automatically updates the session details in the comments section of Zendesk support tickets. It includes the session duration, session notes, session key and the start/end time at the end of every session. \u003c/p\u003e\n\n\u003cp\u003eThis integration also allows you to update the Zendesk ticket status when you end your Zoho Assist remote support session. You can also note down your comments using the session notes feature.\u003c/p\u003e\n\n\u003ch4\u003eBoost your customer satisfaction\u003c/h4\u003e\n\n\u003cp\u003eNo more screenshots or endless email loops. Increase your customer satisfaction rate by providing instant remote support to customers anywhere in the world.\u003c/p\u003e\n\n\u003ch4\u003eClose your tickets faster\u003c/h4\u003e\n\n\u003cp\u003eAccess remote desktops and troubleshoot easily with the professional features like File Transfer, Remote Reboot, Safe Mode Reboot and close your Zendesk tickets faster.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e You should have a Remote Support (Standard) edition of Zoho Assist or get started with \u003ca href=\"https://www.zoho.com/assist/signup.html?src=Zendesk\"\u003e15-day free evaluation\u003c/a\u003e to enable Zendesk integration. It would make you access remote desktop a lot easier right from your tickets.\u003c/p\u003e\n\n\u003ch2\u003eTo Configure Zendesk in Zoho Assist\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to \u003ca href=\"https://assist.zoho.com\"\u003eZoho Assist\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u003cstrong\u003eSettings\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn settings, goto \u003cstrong\u003eIntegrations\u0026gt;Apps\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Zendesk support and click \u003cstrong\u003eCONFIGURE\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the sub-domain and click \u003cstrong\u003eENABLE\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow enter your Zendesk credentials and click \u003cstrong\u003eSign In\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTo Install Zoho Assist\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall Zoho Assist from Zendesk \u003cstrong\u003eMarketplace\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can initiate a remote support session directly from the ticket\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"With **Zoho Assist Remote Support App**, your support team can quickly launch and provide remote support to customers right from the Zendesk ticket itself. Zoho Assist automatically updates the session details in the comments section of Zendesk support tickets. It includes the session duration, session notes, session key and the start/end time at the end of every session. \n\nThis integration also allows you to update the Zendesk ticket status when you end your Zoho Assist remote support session. You can also note down your comments using the session notes feature.\n\n#### Boost your customer satisfaction\n\nNo more screenshots or endless email loops. Increase your customer satisfaction rate by providing instant remote support to customers anywhere in the world.\n\n#### Close your tickets faster\n\nAccess remote desktops and troubleshoot easily with the professional features like File Transfer, Remote Reboot, Safe Mode Reboot and close your Zendesk tickets faster.","raw_installation_instructions":"**Note:** You should have a Remote Support (Standard) edition of Zoho Assist or get started with [15-day free evaluation](https://www.zoho.com/assist/signup.html?src=Zendesk) to enable Zendesk integration. It would make you access remote desktop a lot easier right from your tickets.\n\n\n## To Configure Zendesk in Zoho Assist\n\n- Log in to [Zoho Assist](https://assist.zoho.com)\n\n- Navigate to **Settings**\n\n- In settings, goto **Integrations\u003eApps**\n\n- Search for Zendesk support and click **CONFIGURE**\n\n- Enter the sub-domain and click **ENABLE**\n\n- Now enter your Zendesk credentials and click **Sign In**\n\n\n## To Install Zoho Assist\n\n- Install Zoho Assist from Zendesk **Marketplace**\n\n- You can initiate a remote support session directly from the ticket","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://129340.apps.zdusercontent.com/129340/assets/1787033105-0d2172148692be46bb2ddd9493a02dd6/logo-small.png","large_icon":"https://129340.apps.zdusercontent.com/129340/assets/1787033105-0d2172148692be46bb2ddd9493a02dd6/logo.png","screenshots":["https://129340.apps.zdusercontent.com/129340/assets/1787033105-0d2172148692be46bb2ddd9493a02dd6/screenshot-0.png","https://129340.apps.zdusercontent.com/129340/assets/1787033105-0d2172148692be46bb2ddd9493a02dd6/screenshot-1.png","https://129340.apps.zdusercontent.com/129340/assets/1787033105-0d2172148692be46bb2ddd9493a02dd6/screenshot-2.png"],"installation_count":121},{"id":130282,"name":"Zignatures","state":"published","version":"1.7.4","framework_version":"2.0","parameters":[{"id":442016,"app_id":130282,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-08-01T07:36:50Z","updated_at":"2017-08-01T07:36:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":442011,"app_id":130282,"name":"signature_template","kind":"multiline","required":true,"position":1,"created_at":"2017-08-01T07:36:49Z","updated_at":"2018-07-13T20:27:35Z","default_value":"\u003cbr\u003e--\u003cbr\u003e\u003cbr\u003e\u003cspan style='font-weight:bold;'\u003e{{current_user.name}} [{{ticket.account}}]\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style='color:grey;font-size:14px;'\u003e\u003cstrong\u003etel:\u003c/strong\u003e {{current_user.phone}}\u003c/span\u003e\u003cbr\u003e\u003cspan style='color:grey;font-size:14px;'\u003e\u003cstrong\u003eemail:\u003c/strong\u003e {{current_user.email}}\u003c/span\u003e\u003cbr\u003e\u003cspan style='color:grey;font-size:14px;'\u003e\u003cstrong\u003ewww:\u003c/strong\u003e \u003ca href='https://www.zendesk.com/' target=_blank'\u003ewww.zendesk.com\u003c/a\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cimg src='https://d1eipm3vz40hy0.cloudfront.net/images/part-header/zendesk-relationshapes-logo.svg' width='101' height='19' alt='Zendesk logo'\u003e\u003cspan\u003e\u003c/span\u003e","secure":false,"scopes":null,"options":null},{"id":442012,"app_id":130282,"name":"show_app_to_agents","kind":"checkbox","required":false,"position":2,"created_at":"2017-08-01T07:36:49Z","updated_at":"2017-08-01T07:36:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":442013,"app_id":130282,"name":"sign_private_comment","kind":"checkbox","required":false,"position":3,"created_at":"2017-08-01T07:36:49Z","updated_at":"2017-08-01T07:36:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":442014,"app_id":130282,"name":"agents_can_decide_on_comment_signatures","kind":"checkbox","required":false,"position":4,"created_at":"2017-08-01T07:36:49Z","updated_at":"2017-08-01T07:36:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":442015,"app_id":130282,"name":"agents_can_decide_on_ticket_signatures","kind":"checkbox","required":false,"position":5,"created_at":"2017-08-01T07:36:49Z","updated_at":"2017-08-01T07:36:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":561507,"app_id":130282,"name":"show_labs_icon","kind":"checkbox","required":false,"position":6,"created_at":"2018-07-13T20:27:35Z","updated_at":"2018-07-13T20:27:35Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":597,"entity_id":130282,"app_id":130282,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:19.000Z","updated_at":"2019-05-15T05:43:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":72,"average":5,"count":{"5":57,"4":7,"3":2,"1":2,"2":4}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-122221692-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-08-01T07:36:44Z","updated_at":"2025-09-22T22:44:34Z","terms_conditions_url":"https://sarapulov.zendesk.com/app_market/assets/zendesk_labs_license-0537093997011144fd56f1e50bfd89288287a6d802b14e52c998ccc82c46faa0.pdf","app_organization":{"id":1175,"name":"Andrey Sarapulov","email":"andrey@sarapulov.com","website":"https://sarapulov.github.io/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2017-08-01T07:36:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-09-22T22:44:30Z","owner_id":269519,"author_name":"Andrey","author_email":"andrey@sarapulov.com","author_url":"https://github.com/sarapulov/zignatures","short_description":"Zignatures adds smart, customizable signatures to Zendesk tickets.","long_description":"\u003cp\u003e\u003cstrong\u003eZignatures\u003c/strong\u003e is a powerful Zendesk Support app that lives in the ticket sidebar—both for new and existing tickets—and automatically injects a custom signature when a ticket is submitted.\u003c/p\u003e\n\n\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eZignatures\u003c/strong\u003e, Admins can easily create intelligent, branded signatures with a fully customized look and feel. Signatures can be simple text, enhanced with Zendesk-supported HTML, or completely tailored using Zendesk Dynamic Content and Liquid Syntax. This flexibility allows you to insert virtually any HTML code, including advanced IF-ELSE conditions, to adapt signatures dynamically.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZignatures\u003c/strong\u003e also empowers Zendesk Support Agents by giving them visibility and control over how signatures behave. When enabled, agents can view the app and choose whether to apply or toggle a signature depending on the context of each ticket.\u003c/p\u003e\n\n\u003ch3\u003eLook \u0026amp; Feel\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cl.ly/2R1n0T2H2o35/Image%202018-07-12%20at%201.26.37%20PM.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cl.ly/3e3O3p0M1L3F/Screen%20Recording%202018-07-12%20at%2001.33%20PM.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch3\u003ePopular use cases include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eDynamic signatures that pull data from tickets or users (e.g., displaying the ticket group name in the signature)\u003c/li\u003e\n\u003cli\u003eMulti-brand support, with different signatures for each brand\u003c/li\u003e\n\u003cli\u003eConditional exclusions, such as omitting signatures for SMS, internal notes, or other specific channels (e.g., skip signatures in SMS replies)\u003c/li\u003e\n\u003cli\u003eAdvanced branding needs, including custom colors, fonts, layouts, and more\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYour Marketing and Branding teams can get creative, using Zignatures’ customization capabilities to promote products, highlight services, or simply spread positive vibes through every interaction.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; Data Use:\u003c/h3\u003e\n\n\u003cp\u003eZignatures runs entirely within the Zendesk Application Framework and does not transmit, store, or share any data outside of your Zendesk instance. No customer or ticket data is accessed beyond what is required to generate signatures, and no data is sent to external servers. The app has also passed additional security and privacy verifications for multiple customers.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eStep 1\u003c/h2\u003e\n\n\u003cp\u003eInstall the app and accept T\u0026amp;C\u003c/p\u003e\n\n\u003ch2\u003eStep 2\u003c/h2\u003e\n\n\u003cp\u003eConfigure \u003cstrong\u003eText or HTML of the signature\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can use text, HTML, Zendesk placeholders and Zendesk Dynamic Content.\u003c/p\u003e\n\n\u003cp\u003eBelow is representative example of HTML signature.\u003c/p\u003e\n\n\u003cp\u003e\u003ccode\u003e\u0026lt;br\u0026gt;--\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026#39;font-weight:bold;\u0026#39;\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e{{current_user.name}} [{{ticket.account}}]\u003c/code\u003e \u003cbr\u003e\n\u003ccode\u003e\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026#39;color:grey;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003efont-size:14px;\u0026#39;\u0026gt; \u0026lt;strong\u0026gt;tel:\u0026lt;/strong\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e{{current_user.phone}} \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;span style=\u0026#39;color:grey;font-size:14px;\u0026#39;\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;strong\u0026gt;email:\u0026lt;/strong\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e{{current_user.email}}\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;span style=\u0026#39;color:grey;font-size:14px;\u0026#39;\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;strong\u0026gt;www:\u0026lt;/strong\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;a href=\u0026#39;https://www.zendesk.com/\u0026#39;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003etarget=_blank\u0026#39;\u0026gt;www.zendesk.com\u0026lt;/a\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;img class=\u0026#39;logo-image\u0026#39;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003esrc=\u0026#39;https://d1eipm3vz40hy0.cloudfront.net\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e/images target=_blank\u0026#39;\u0026gt;www.zendesk.com\u0026lt;/a\u0026gt;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003ewidth=\u0026#39;101\u0026#39; height=\u0026#39;19\u0026#39; alt=\u0026#39;Zendesk logo\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003eRelationship are complicated\u0026#39;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;/span\u0026gt;\u003c/code\u003e\u003c/p\u003e\n\n\u003ch2\u003eStep 3\u003c/h2\u003e\n\n\u003cp\u003eConfigure visibility:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eShow app to agents\u003c/strong\u003e - If selected Agents will be able to see this app on the right hand side. App informs agents whether ticket will be signed or not\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eShow little question mark icon referring to Zendesk Labs\u003c/strong\u003e - If selected and app is visible the little question mark icon will be shown. It open modal window with Zendesk Labs disclaimer\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStep 4\u003c/h2\u003e\n\n\u003cp\u003eConfigure behaviour:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign private comments\u003c/strong\u003e - If selected the app will sign private comments. Otherwise, private comments will be ignored\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgents can decided on particular comment signature\u003c/strong\u003e - If selected Agent will be able to see an option not to sign a particular comment\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgents can decided on all comments signature\u003c/strong\u003e - If selected Agent will be able to see an option not to sign any comments\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStep 5\u003c/h2\u003e\n\n\u003cp\u003eSave the setting. Refresh Zendesk pages.\u003c/p\u003e\n\n\u003cp\u003eIf configured correctly the app will inject the signature when Agent press Submit button.\u003c/p\u003e\n","raw_long_description":"**Zignatures** is a powerful Zendesk Support app that lives in the ticket sidebar—both for new and existing tickets—and automatically injects a custom signature when a ticket is submitted.\n\n### Overview\n\nWith **Zignatures**, Admins can easily create intelligent, branded signatures with a fully customized look and feel. Signatures can be simple text, enhanced with Zendesk-supported HTML, or completely tailored using Zendesk Dynamic Content and Liquid Syntax. This flexibility allows you to insert virtually any HTML code, including advanced IF-ELSE conditions, to adapt signatures dynamically.\n\n**Zignatures** also empowers Zendesk Support Agents by giving them visibility and control over how signatures behave. When enabled, agents can view the app and choose whether to apply or toggle a signature depending on the context of each ticket.\n\n### Look \u0026 Feel\n\n![](https://cl.ly/2R1n0T2H2o35/Image%202018-07-12%20at%201.26.37%20PM.png)\n\n![](https://cl.ly/3e3O3p0M1L3F/Screen%20Recording%202018-07-12%20at%2001.33%20PM.gif)\n\n### Popular use cases include:\n\n- Dynamic signatures that pull data from tickets or users (e.g., displaying the ticket group name in the signature)\n- Multi-brand support, with different signatures for each brand\n- Conditional exclusions, such as omitting signatures for SMS, internal notes, or other specific channels (e.g., skip signatures in SMS replies)\n- Advanced branding needs, including custom colors, fonts, layouts, and more\n\nYour Marketing and Branding teams can get creative, using Zignatures’ customization capabilities to promote products, highlight services, or simply spread positive vibes through every interaction.\n\n### Privacy \u0026 Data Use:\n\nZignatures runs entirely within the Zendesk Application Framework and does not transmit, store, or share any data outside of your Zendesk instance. No customer or ticket data is accessed beyond what is required to generate signatures, and no data is sent to external servers. The app has also passed additional security and privacy verifications for multiple customers.","raw_installation_instructions":"## Step 1\n\nInstall the app and accept T\u0026C\n\n## Step 2\n\nConfigure **Text or HTML of the signature**.\n\nYou can use text, HTML, Zendesk placeholders and Zendesk Dynamic Content.\n\nBelow is representative example of HTML signature.\n\n`\u003cbr\u003e--\u003cbr\u003e\u003cbr\u003e\u003cspan style='font-weight:bold;'\u003e`\n`{{current_user.name}} [{{ticket.account}}]` \n`\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style='color:grey;`\n`font-size:14px;'\u003e \u003cstrong\u003etel:\u003c/strong\u003e`\n` {{current_user.phone}} \u003c/span\u003e\u003cbr\u003e`\n`\u003cspan style='color:grey;font-size:14px;'\u003e`\n`\u003cstrong\u003eemail:\u003c/strong\u003e`\n` {{current_user.email}}\u003c/span\u003e\u003cbr\u003e`\n`\u003cspan style='color:grey;font-size:14px;'\u003e`\n`\u003cstrong\u003ewww:\u003c/strong\u003e `\n`\u003ca href='https://www.zendesk.com/' `\n`target=_blank'\u003ewww.zendesk.com\u003c/a\u003e`\n`\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cimg class='logo-image'`\n`src='https://d1eipm3vz40hy0.cloudfront.net`\n`/images target=_blank'\u003ewww.zendesk.com\u003c/a\u003e`\n`width='101' height='19' alt='Zendesk logo`\n`Relationship are complicated'\u003e\u003cspan\u003e\u003c/span\u003e`\n\n## Step 3\n\nConfigure visibility:\n\n- **Show app to agents** - If selected Agents will be able to see this app on the right hand side. App informs agents whether ticket will be signed or not\n\n- **Show little question mark icon referring to Zendesk Labs** - If selected and app is visible the little question mark icon will be shown. It open modal window with Zendesk Labs disclaimer\n\n## Step 4\n\nConfigure behaviour:\n\n- **Sign private comments** - If selected the app will sign private comments. Otherwise, private comments will be ignored\n\n- **Agents can decided on particular comment signature** - If selected Agent will be able to see an option not to sign a particular comment\n\n- **Agents can decided on all comments signature** - If selected Agent will be able to see an option not to sign any comments\n\n## Step 5\n\nSave the setting. Refresh Zendesk pages.\n\nIf configured correctly the app will inject the signature when Agent press Submit button.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://130282.apps.zdusercontent.com/130282/assets/1758300330-8223cfc279cb51a1b1c71a0a96de724b/logo-small.png","large_icon":"https://130282.apps.zdusercontent.com/130282/assets/1758300330-8223cfc279cb51a1b1c71a0a96de724b/logo.png","screenshots":["https://130282.apps.zdusercontent.com/130282/assets/1758300330-8223cfc279cb51a1b1c71a0a96de724b/screenshot-0.png","https://130282.apps.zdusercontent.com/130282/assets/1758300330-8223cfc279cb51a1b1c71a0a96de724b/screenshot-1.png","https://130282.apps.zdusercontent.com/130282/assets/1758300330-8223cfc279cb51a1b1c71a0a96de724b/screenshot-2.png"],"installation_count":915},{"id":130650,"name":"Lightning Macros","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":443370,"app_id":130650,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-08-03T05:55:39Z","updated_at":"2017-08-03T05:55:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":82,"entity_id":130650,"app_id":130650,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"lm_per_agent","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Al4a5Chd2BwkJXf","cost_id":149,"cost_type":"CostStripe","active":true,"created_at":"2017-08-03T05:55:41.000Z","updated_at":"2019-05-15T05:32:21.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#424242","google_analytics_code":"UA-104142716-1","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-08-03T05:55:38Z","updated_at":"2025-04-04T00:03:21Z","terms_conditions_url":"https://lightningmacros.com/terms/","app_organization":{"id":1168,"name":"Josh Phillips","email":"lightningmacros@gmail.com","website":"http://www.lightningmacros.com","country_code":"US","stripe_account_id":"acct_1Al4a5Chd2BwkJXf","state":null},"locations":[3,4,7],"date_published":"2017-08-03T05:55:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2018-09-25T20:32:19Z","owner_id":269519,"author_name":"Lightning Macros","author_email":"support@lightningmacros.com","author_url":"https://lightningmacros.com/","short_description":"Enhanced macro functionality. Increase productivity, reduce errors.","long_description":"\u003cp\u003e\u003cstrong\u003eAdd text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots).\u003c/p\u003e\n\n\u003cp\u003eBy using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors!\u003c/p\u003e\n\n\u003cp\u003eSee \u0026#39;How to Install\u0026#39; for your 14 day \u003cstrong\u003efree\u003c/strong\u003e trial. For more information visit: http://www.lightningmacros.com\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eExample\u003c/h4\u003e\n\n\u003cp\u003eLet\u0026#39;s say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eHi [INSERT CUSTOMER NAME HERE],\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eWe’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e[INSERT SOME PERSONALIZED TEXT HERE]\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eSincerely,\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003e{{current_user.name}}\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWhile this works, it is less than ideal for two primary reasons:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSpeed.\u003c/strong\u003e To add customized text, the agent must drag their mouse over the parts they would like to change.  In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccuracy.\u003c/strong\u003e The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone!\u003c/p\u003e\n\n\u003cp\u003eWouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros.\u003c/p\u003e\n\n\u003cp\u003eWith just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eField Types\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTextbox: A short line of text.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: name, apartment number, product name, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMemo: Multiple lines of text.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: address, product description, personalized message, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInteger: An integer. Define minimum and maximum values.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: quantity, age, discount amount, SKU number, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecimal: A decimal. Define minimum and maximum values.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: dollar amount, precise discount amount, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDropdown List: A pre-defined list of options.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: color, subscription type, membership level, category, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptional Text: An optional block of text.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExamples: return instructions, terms of service, etc.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo start your 14 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial. You can delete the app at any time to end your trial.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick install.\u003c/li\u003e\n\u003cli\u003eCreate a new macro or use an existing one. Remember to add %LIGHTNING_MACRO% to the first line.\u003c/li\u003e\n\u003cli\u003eAdd fields where you want customized text from your agents. It’s easy—just read the docs!\u003c/li\u003e\n\u003cli\u003eProfit!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information visit: http://www.lightningmacros.com\u003c/p\u003e\n","raw_long_description":"**Add text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors.**\n\nWhen an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots).\n\nBy using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors!\n\nSee 'How to Install' for your 14 day **free** trial. For more information visit: http://www.lightningmacros.com\n\n---\n\n#### Example\nLet's say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement.\n\n*Hi [INSERT CUSTOMER NAME HERE],*\n\n*We’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days.*\n\n*[INSERT SOME PERSONALIZED TEXT HERE]*\n\n*Sincerely,*\n*{{current_user.name}}*\n\nWhile this works, it is less than ideal for two primary reasons:\n\n**Speed.** To add customized text, the agent must drag their mouse over the parts they would like to change.  In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming.\n\n**Accuracy.** The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone!\n\nWouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros.\n\nWith just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key.\n\n---\n\n#### Field Types\n\n- Textbox: A short line of text.\n - Examples: name, apartment number, product name, etc.\n\n- Memo: Multiple lines of text.\n - Examples: address, product description, personalized message, etc.\n\n- Integer: An integer. Define minimum and maximum values.\n - Examples: quantity, age, discount amount, SKU number, etc.\n\n- Decimal: A decimal. Define minimum and maximum values.\n - Examples: dollar amount, precise discount amount, etc.\n\n- Dropdown List: A pre-defined list of options.\n - Examples: color, subscription type, membership level, category, etc.\n\n- Optional Text: An optional block of text.\n - Examples: return instructions, terms of service, etc.","raw_installation_instructions":"To start your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial. You can delete the app at any time to end your trial.\n\n1. Click install.\n2. Create a new macro or use an existing one. Remember to add %LIGHTNING_MACRO% to the first line.\n3. Add fields where you want customized text from your agents. It’s easy—just read the docs!\n4. Profit!\n\nFor more information visit: http://www.lightningmacros.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://130650.apps.zdusercontent.com/130650/assets/1536904938-b3e7ba008c1d5e2a22755a35e012af30/logo-small.png","large_icon":"https://130650.apps.zdusercontent.com/130650/assets/1536904938-b3e7ba008c1d5e2a22755a35e012af30/logo.png","screenshots":["https://130650.apps.zdusercontent.com/130650/assets/1536904938-b3e7ba008c1d5e2a22755a35e012af30/screenshot-0.png","https://130650.apps.zdusercontent.com/130650/assets/1536904938-b3e7ba008c1d5e2a22755a35e012af30/screenshot-1.png","https://130650.apps.zdusercontent.com/130650/assets/1536904938-b3e7ba008c1d5e2a22755a35e012af30/screenshot-2.png"],"installation_count":7},{"id":130810,"name":"LoginRadius Customer Identity and Access Management","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":443999,"app_id":130810,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-08-03T23:21:05Z","updated_at":"2017-08-03T23:21:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":443996,"app_id":130810,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2017-08-03T23:21:04Z","updated_at":"2018-03-30T20:50:57Z","default_value":"LoginRadius API Key","secure":true,"scopes":null,"options":null},{"id":443997,"app_id":130810,"name":"apiSecret","kind":"text","required":true,"position":2,"created_at":"2017-08-03T23:21:04Z","updated_at":"2017-08-03T23:21:04Z","default_value":"LoginRadius API Secret","secure":true,"scopes":null,"options":null},{"id":443998,"app_id":130810,"name":"siteName","kind":"text","required":true,"position":3,"created_at":"2017-08-03T23:21:04Z","updated_at":"2017-08-03T23:21:04Z","default_value":"LoginRadius Site Name","secure":false,"scopes":null,"options":null}],"plans":[{"id":599,"entity_id":130810,"app_id":130810,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:21.000Z","updated_at":"2019-05-15T05:43:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-08-03T23:21:03Z","updated_at":"2025-04-04T00:03:21Z","terms_conditions_url":null,"app_organization":{"id":1174,"name":"LoginRadius Inc.","email":"support@loginradius.com","website":"www.loginradius.com","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-08-03T23:21:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.loginradius.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-03-30T20:50:55Z","owner_id":269519,"author_name":"LoginRadius Inc.","author_email":"support@loginradius.com","author_url":"https://www.loginradius.com","short_description":"Displays your LoginRadius Cloud Storage Customer Data.","long_description":"\u003cp\u003eBuild unified customer profiles and deliver a connected experience \u003cbr\u003e\n across all of your web and mobile applications \u003cbr\u003e\n to boost customer retention. The LoginRadius Zendesk plugin allows you to \u003cbr\u003e\n quickly get user data into Zendesk through a variety of triggers.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the LoginRadius Customer Identity and \u003cbr\u003e\n Access Management Plugin and view your LoginRadius Cloud Storage user data directly in your Zendesk tickets \u003cbr\u003e\n Click on the install button and then input your \u003ca href=\"https://docs.loginradius.com/account/get-api-key-and-secret\"\u003eLoginRadius API Key and Secret\u003c/a\u003e. \u003c/p\u003e\n","raw_long_description":"Build unified customer profiles and deliver a connected experience \n across all of your web and mobile applications \n to boost customer retention. The LoginRadius Zendesk plugin allows you to \n quickly get user data into Zendesk through a variety of triggers.","raw_installation_instructions":"To install the LoginRadius Customer Identity and \n Access Management Plugin and view your LoginRadius Cloud Storage user data directly in your Zendesk tickets \n Click on the install button and then input your [LoginRadius API Key and Secret](https://docs.loginradius.com/account/get-api-key-and-secret). 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By using the Pendo app, your support agents will be able to close tickets faster by having access to key product and user information right where they live.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKnow exactly what a user was doing right before a ticket was filed.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eGet product usage information including features, pages and more that was being used right before the user filed the support ticket.  By having detailed session usage information the support agent has greater context leading to happier, faster support ticket resolution.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey customer information at a visitor and account level.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eHave better context of a user\u0026#39;s profile such as NPS score, usage frequency, depth of understanding of the product and more right alongside the support ticket.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eThis app accesses the following data from Zendesk via the Zendesk App Framework (ZAF): the ticket requester\u0026#39;s email address and the ticket ID. The email address is used solely to look up the corresponding visitor record in Pendo. The ticket ID is used only as a client-side cache key in the browser (localStorage) to scope data to the current ticket; it is never transmitted externally. No Zendesk data is sent to or retained by Pendo\u0026#39;s servers. All data displayed in the app sidebar is sourced from your own Pendo account.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003ePendo Zendesk Installation instructions\u003c/h1\u003e\n\n\u003ch2\u003e1. Create integration key in Pendo\u003c/h2\u003e\n\n\u003cp\u003eVisit pendo at https://app.pendo.io/admin/integrationkeys to create an Integration within Pendo that you will use to allow all your Zendesk users to get data from Pendo  \u003c/p\u003e\n\n\u003cp\u003eSave this key and use it to fill in the form when installing Pendo.  \u003c/p\u003e\n\n\u003ch2\u003e2. Determine how you will identify your users\u003c/h2\u003e\n\n\u003cp\u003eCurrently, Pendo requires your users to be identified by their emails addresses as this is the only identifiable values we can get from Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eBy default, if you have used email addresses as the ID for your users for Pendo then we will automatically find your users.  If you didn\u0026#39;t use the email address as the ID but did pass it over as metadata to Pendo then you can specify that when you install by clicking the \u0026quot;Enable searching metadata for use email\u0026quot; checkbox and filling in the \u0026quot;Email Field Name\u0026quot; with the \u003ccode class=\"html\"\u003e\u0026lt;metadata group\u0026gt;\u003c/code\u003e/\u003ccode class=\"html\"\u003e\u0026lt;metadata field\u0026gt;\u003c/code\u003e value.  \u003c/p\u003e\n\n\u003cp\u003eFor example, you might use \u0026quot;agent/email\u0026quot; or \u0026quot;salesforce/email\u0026quot;.  You can see the existing options here: https://app.pendo.io/admin/settings (then click the Data Mappings tab).\u003c/p\u003e\n","raw_long_description":"Empower your Support teams with key customer information and contextual product usage data right where they live inside Zendesk. By using the Pendo app, your support agents will be able to close tickets faster by having access to key product and user information right where they live.  \n\n**Know exactly what a user was doing right before a ticket was filed.**  \n\nGet product usage information including features, pages and more that was being used right before the user filed the support ticket.  By having detailed session usage information the support agent has greater context leading to happier, faster support ticket resolution.  \n\n**Key customer information at a visitor and account level.**  \n\nHave better context of a user's profile such as NPS score, usage frequency, depth of understanding of the product and more right alongside the support ticket.  \n\n**Data Disclosure:**  \n\nThis app accesses the following data from Zendesk via the Zendesk App Framework (ZAF): the ticket requester's email address and the ticket ID. The email address is used solely to look up the corresponding visitor record in Pendo. The ticket ID is used only as a client-side cache key in the browser (localStorage) to scope data to the current ticket; it is never transmitted externally. No Zendesk data is sent to or retained by Pendo's servers. All data displayed in the app sidebar is sourced from your own Pendo account.","raw_installation_instructions":"# Pendo Zendesk Installation instructions  \n\n## 1. Create integration key in Pendo  \n\nVisit pendo at https://app.pendo.io/admin/integrationkeys to create an Integration within Pendo that you will use to allow all your Zendesk users to get data from Pendo  \n\nSave this key and use it to fill in the form when installing Pendo.  \n\n## 2. Determine how you will identify your users  \n\nCurrently, Pendo requires your users to be identified by their emails addresses as this is the only identifiable values we can get from Zendesk.  \n\nBy default, if you have used email addresses as the ID for your users for Pendo then we will automatically find your users.  If you didn't use the email address as the ID but did pass it over as metadata to Pendo then you can specify that when you install by clicking the \"Enable searching metadata for use email\" checkbox and filling in the \"Email Field Name\" with the \u003cmetadata group\u003e/\u003cmetadata field\u003e value.  \n\nFor example, you might use \"agent/email\" or \"salesforce/email\".  You can see the existing options here: https://app.pendo.io/admin/settings (then click the Data Mappings tab).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://130968.apps.zdusercontent.com/130968/assets/1776089086-7768d2586b23f6e55ebbb9ef8ef547c9/logo-small.png","large_icon":"https://130968.apps.zdusercontent.com/130968/assets/1776089086-7768d2586b23f6e55ebbb9ef8ef547c9/logo.png","screenshots":["https://130968.apps.zdusercontent.com/130968/assets/1776089086-7768d2586b23f6e55ebbb9ef8ef547c9/screenshot-0.png","https://130968.apps.zdusercontent.com/130968/assets/1776089086-7768d2586b23f6e55ebbb9ef8ef547c9/screenshot-1.png","https://130968.apps.zdusercontent.com/130968/assets/1776089086-7768d2586b23f6e55ebbb9ef8ef547c9/screenshot-2.png"],"installation_count":152},{"id":132606,"name":"REVIEWS.io App","state":"published","version":"1.4.0","framework_version":"2.0","parameters":[{"id":450180,"app_id":132606,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-08-22T15:34:49Z","updated_at":"2017-08-22T15:34:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1522456,"app_id":132606,"name":"reviewsApiToken","kind":"text","required":true,"position":1,"created_at":"2021-08-24T16:32:58Z","updated_at":"2021-08-24T16:32:58Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1522457,"app_id":132606,"name":"reviewsUrlToken","kind":"text","required":true,"position":2,"created_at":"2021-08-24T16:32:58Z","updated_at":"2021-08-24T16:32:58Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":607,"entity_id":132606,"app_id":132606,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:30.000Z","updated_at":"2019-05-15T05:43:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-08-22T15:34:47Z","updated_at":"2026-02-07T00:44:48Z","terms_conditions_url":null,"app_organization":{"id":1226,"name":"Reviews","email":"support@reviews.io","website":"www.reviews.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-08-22T15:34:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.reviews.io/front/pricingplans"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-07T00:44:45Z","owner_id":269519,"author_name":"REVIEWS.io","author_email":"support@reviews.io","author_url":"https://www.reviews.io","short_description":"Send invites, view and reply to company, product \u0026 3rd party reviews in Zendesk.","long_description":"\u003cp\u003eWe believe word-of-mouth is great for business. So we built a product that helps businesses like yours monitor and grow their online reputation through the power of review collection and management. \u003c/p\u003e\n\n\u003cp\u003eReview collection needn\u0026#39;t be costly or difficult to manage, which is why REVIEWS.io created the most feature-rich and cost effective Google-licensed review platform on the market. \u003c/p\u003e\n\n\u003cp\u003eWe make it simple for your customers to review your business all across the web, while in turn giving you all the benefits of review collection including Google Stars and Seller Ratings, improved customer trust, more website traffic and more sales. \u003c/p\u003e\n\n\u003cp\u003eReply to your company \u0026amp; product reviews through Zendesk, you can reply publicly with emails, private only or forward a message and the original review to others. \u0026gt;\u003ca href=\"https://beta.REVIEWS.io/create-account?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=apps-modules\u0026utm_content=create-account\"\u003eSign up for a free trial\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e## Features \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReceive and monitor tickets for company, product \u0026amp; 3rd party reviews in Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReply to company \u0026amp; product reviews reviews publicly, privately or forward them to team members without leaving Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend quick review invitations to clients using customised invitation templates. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUtilise Zendesk notification settings in your REVIEWS.io account to control which tickets are created in Zendesk. For example: Negative Reviews only, Product Reviews \u0026amp; 3rd Party reviews only etc. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFind out more information about setting up Zendesk at \u003ca href=\"https://support.reviews.io/en/articles/3204471-zendesk-integration\"\u003eREVIEWS.io Zendesk Support\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e## Privacy \u0026amp; Data Protection \u003c/p\u003e\n\n\u003cp\u003eThis app does not store, export, or retain any Zendesk data. All data is processed in real-time solely to facilitate communication between Zendesk and REVIEWS.io. For more information on how REVIEWS.io manages and protects data, see our \u003ca href=\"https://www.reviews.io/legal/business-user-privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://www.reviews.io/legal/data-protection\"\u003eData Protection Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEnter your REVIEWS.io API Key and URL Key then simply click install. \u003c/p\u003e\n\n\u003cp\u003eFind out more information about setting up Zendesk at \u003ca href=\"https://support.reviews.io/en/articles/3204471-zendesk-integration\"\u003eREVIEWS.io Zendesk Support\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"We believe word-of-mouth is great for business. So we built a product that helps businesses like yours monitor and grow their online reputation through the power of review collection and management. \n\n  Review collection needn't be costly or difficult to manage, which is why REVIEWS.io created the most feature-rich and cost effective Google-licensed review platform on the market. \n\n  We make it simple for your customers to review your business all across the web, while in turn giving you all the benefits of review collection including Google Stars and Seller Ratings, improved customer trust, more website traffic and more sales. \n\n  Reply to your company \u0026 product reviews through Zendesk, you can reply publicly with emails, private only or forward a message and the original review to others. \u003e[Sign up for a free trial](https://beta.REVIEWS.io/create-account?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=apps-modules\u0026utm_content=create-account) \n\n ## Features \n\n - Receive and monitor tickets for company, product \u0026 3rd party reviews in Zendesk. \n\n - Reply to company \u0026 product reviews reviews publicly, privately or forward them to team members without leaving Zendesk. \n\n - Send quick review invitations to clients using customised invitation templates. \n\n - Utilise Zendesk notification settings in your REVIEWS.io account to control which tickets are created in Zendesk. For example: Negative Reviews only, Product Reviews \u0026 3rd Party reviews only etc. \n\n Find out more information about setting up Zendesk at [REVIEWS.io Zendesk Support](https://support.reviews.io/en/articles/3204471-zendesk-integration) \n\n ## Privacy \u0026 Data Protection \n\n This app does not store, export, or retain any Zendesk data. All data is processed in real-time solely to facilitate communication between Zendesk and REVIEWS.io. For more information on how REVIEWS.io manages and protects data, see our [Privacy Policy](https://www.reviews.io/legal/business-user-privacy-policy) and [Data Protection Policy](https://www.reviews.io/legal/data-protection).","raw_installation_instructions":"Enter your REVIEWS.io API Key and URL Key then simply click install. \n\n Find out more information about setting up Zendesk at [REVIEWS.io Zendesk Support](https://support.reviews.io/en/articles/3204471-zendesk-integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://132606.apps.zdusercontent.com/132606/assets/1769601738-6e8f48968c9017b05773dc4ce745280e/logo-small.png","large_icon":"https://132606.apps.zdusercontent.com/132606/assets/1769601738-6e8f48968c9017b05773dc4ce745280e/logo.png","screenshots":["https://132606.apps.zdusercontent.com/132606/assets/1769601738-6e8f48968c9017b05773dc4ce745280e/screenshot-0.png","https://132606.apps.zdusercontent.com/132606/assets/1769601738-6e8f48968c9017b05773dc4ce745280e/screenshot-1.png","https://132606.apps.zdusercontent.com/132606/assets/1769601738-6e8f48968c9017b05773dc4ce745280e/screenshot-2.png"],"installation_count":86},{"id":132919,"name":"AloTech CTI Adapter (Legacy)","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":451005,"app_id":132919,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-08-25T22:22:49Z","updated_at":"2017-08-25T22:22:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":451004,"app_id":132919,"name":"tenant","kind":"text","required":true,"position":1,"created_at":"2017-08-25T22:22:49Z","updated_at":"2017-08-25T22:22:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":642174,"app_id":132919,"name":"isqueue","kind":"checkbox","required":false,"position":2,"created_at":"2019-03-18T18:24:36Z","updated_at":"2019-03-18T18:24:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":642175,"app_id":132919,"name":"isticketbutton","kind":"checkbox","required":false,"position":3,"created_at":"2019-03-18T18:24:36Z","updated_at":"2019-03-18T18:24:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1102844,"app_id":132919,"name":"isautocreate","kind":"checkbox","required":false,"position":4,"created_at":"2021-01-15T18:20:45Z","updated_at":"2021-01-15T18:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1121232,"app_id":132919,"name":"customjsurl","kind":"text","required":false,"position":5,"created_at":"2021-01-27T21:45:46Z","updated_at":"2021-01-27T21:45:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":608,"entity_id":132919,"app_id":132919,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:32.000Z","updated_at":"2019-05-15T05:43:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-08-25T22:22:48Z","updated_at":"2026-01-15T08:06:12Z","terms_conditions_url":null,"app_organization":{"id":1222,"name":"AloTech","email":"support@alo-tech.com","website":"www.alo-tech.com","country_code":"TR","stripe_account_id":null,"state":null},"locations":[1,5],"date_published":"2017-08-25T22:22:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.alo-tech.com/"},"location_names":["top_bar","user_sidebar"],"last_update_time":"2025-09-22T17:15:12Z","owner_id":269519,"author_name":"AloTech İletişim Teknolojileri A.Ş.","author_email":"info@alo-tech.com","author_url":"http://www.alo-tech.com","short_description":"Legacy version - Integration with AloTech Cloud Contact Center","long_description":"\u003cp\u003e** LEGACY VERSION - This is the older version of Softphone -AloTech CTI Adapter. Please consider upgrading to the latest version for better features and support.**\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAvailable only to agents with Talk - Partner Edition seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAloTech CTI Adapter provides seamless integration between Zendesk and AloTech Cloud Contact Center to enable greater customer satisfaction, improved agent productivity. \u003c/p\u003e\n\n\u003ch2\u003eAvailable to all AloTech customers!\u003c/h2\u003e\n\n\u003cp\u003eCompanies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes. \u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003e\u003ca href=\"http://www.alo-tech.com/\"\u003eSignup\u003c/a\u003e\u003c/strong\u003e to get started! \u003c/h2\u003e\n\n\u003ch2\u003eWhat is included?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eVoice Recording \u003c/li\u003e\n\u003cli\u003ePredictive, Power, Preview Dialer. \u003c/li\u003e\n\u003cli\u003eCRM/ERP integrations API \u003c/li\u003e\n\u003cli\u003eReporting \u003c/li\u003e\n\u003cli\u003eCTI, ACD, IVR \u003c/li\u003e\n\u003cli\u003eWall Board \u003c/li\u003e\n\u003cli\u003eCustomizable Supervisor Screens \u003c/li\u003e\n\u003cli\u003eRemote Support\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eBefore you begin\u003c/h2\u003e\n\n\u003cp\u003eMake sure you have an active AloTech subscription. \u003cbr\u003e\n\u003cstrong\u003e\u003ca href=\"http://www.alo-tech.com/\"\u003eClick\u003c/a\u003e\u003c/strong\u003e if you don\u0026#39;t have one! \u003cbr\u003e\nTo Install \u003cbr\u003e\n+ Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \u003cbr\u003e\n+ Under Apps, find the AloTech CTI Adapter app. \u003cbr\u003e\n+ On the AloTech CTI Adapter app page, click Install App in the upper-right corner. \u003c/p\u003e\n\n\u003ch2\u003e+ Put your AloTech tenant URL in the tenant field. \u003c/h2\u003e\n","raw_long_description":"** LEGACY VERSION - This is the older version of Softphone -AloTech CTI Adapter. Please consider upgrading to the latest version for better features and support.**\n\n**Available only to agents with Talk - Partner Edition seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**  \nAloTech CTI Adapter provides seamless integration between Zendesk and AloTech Cloud Contact Center to enable greater customer satisfaction, improved agent productivity. \n## Available to all AloTech customers! \nCompanies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes. \n__[Signup](http://www.alo-tech.com/)__ to get started! \n--- \n## What is included? \n* Voice Recording \n* Predictive, Power, Preview Dialer. \n* CRM/ERP integrations API \n* Reporting \n* CTI, ACD, IVR \n* Wall Board \n* Customizable Supervisor Screens \n* Remote Support","raw_installation_instructions":"## Before you begin \nMake sure you have an active AloTech subscription. \n__[Click](http://www.alo-tech.com/)__ if you don't have one! \nTo Install \n+ Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \n+ Under Apps, find the AloTech CTI Adapter app. \n+ On the AloTech CTI Adapter app page, click Install App in the upper-right corner. \n+ Put your AloTech tenant URL in the tenant field. \n---","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://132919.apps.zdusercontent.com/132919/assets/1758530154-6bad6cd15573ef6703ffcbf8dc39952f/logo-small.png","large_icon":"https://132919.apps.zdusercontent.com/132919/assets/1758530154-6bad6cd15573ef6703ffcbf8dc39952f/logo.png","screenshots":["https://132919.apps.zdusercontent.com/132919/assets/1758530154-6bad6cd15573ef6703ffcbf8dc39952f/screenshot-0.png","https://132919.apps.zdusercontent.com/132919/assets/1758530154-6bad6cd15573ef6703ffcbf8dc39952f/screenshot-1.png","https://132919.apps.zdusercontent.com/132919/assets/1758530154-6bad6cd15573ef6703ffcbf8dc39952f/screenshot-2.png"],"installation_count":8},{"id":133171,"name":"Tray.io","state":"published","version":"2.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#0F65E5","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-08-29T14:11:31Z","updated_at":"2026-03-16T15:36:30Z","terms_conditions_url":null,"app_organization":{"id":1172,"name":"Tray.io","email":"support@tray.io","website":"www.tray.io?utm_source=partner\u0026utm_medium=zendesk\u0026utm_campaign=zendesk-directory","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-08-29T14:11:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tray.ai/pricing"},"location_names":[],"last_update_time":"2026-03-16T15:36:26Z","owner_id":269519,"author_name":"Tray.io","author_email":"support@tray.io","author_url":"https://tray.ai/","short_description":"Automate Customer Success, your way.","long_description":"\u003cp\u003eTray believes that any business professional should be able to easily connect together their entire cloud software stack and automate complex processes in order to scale their growth. \u003c/p\u003e\n\n\u003cp\u003eCitizen automators in marketing, sales, support and business operations love Tray’s unique solution.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect any web application with Tray’s unique Universal Connector.\u003c/li\u003e\n\u003cli\u003eGet started in minutes with pre-built automations for many popular workflows. \u003c/li\u003e\n\u003cli\u003eEasy drag-and-drop interface that doesn’t require dev resources.\u003c/li\u003e\n\u003cli\u003eGo beyond simplistic point-to-point integrations with our flexible conditional logic operators that handle complex multi-step, multi-app workflows.\u003c/li\u003e\n\u003cli\u003eNo limits. No latency. Powerful processing of billions of tasks in real-time with the power of elastic serverless architecture. \u003c/li\u003e\n\u003cli\u003ePrompt and helpful support to ensure your success.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTray.io is a cloud data integration and automation platform built for business people at enterprises and fast-growing companies. Try it out by \u003ca href=\"https://tray.io/lp/zendesk/trial?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk\"\u003esigning up for a free trial\u003c/a\u003e or \u003ca href=\"https://tray.io/lp/zendesk/demo?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk\"\u003esee a personalized demo\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eTray is committed to protecting your data and privacy. We maintain rigorous security standards and compliance certifications to ensure your information is handled with the highest level of care. For more information about how we collect, use, and protect your data, please visit our \u003ca href=\"https://tray.ai/privacy\"\u003ePrivacy Policy\u003c/a\u003e. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can try out Tray.io by \u003ca href=\"https://tray.io/lp/zendesk/trial?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk\"\u003esigning up for a free trial\u003c/a\u003e or you can \u003ca href=\"https://tray.io/lp/zendesk/demo?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk\"\u003esee a personalized demo\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eWe also recommend reviewing the \u003ca href=\"https://tray.io/docs\"\u003eTray.io documentation\u003c/a\u003e, including the \u003ca href=\"https://tray.io/docs/article/zendesk\"\u003eZendesk Help Article\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Tray believes that any business professional should be able to easily connect together their entire cloud software stack and automate complex processes in order to scale their growth. \n\nCitizen automators in marketing, sales, support and business operations love Tray’s unique solution.\n\n* Connect any web application with Tray’s unique Universal Connector.\n* Get started in minutes with pre-built automations for many popular workflows. \n* Easy drag-and-drop interface that doesn’t require dev resources.\n* Go beyond simplistic point-to-point integrations with our flexible conditional logic operators that handle complex multi-step, multi-app workflows.\n* No limits. No latency. Powerful processing of billions of tasks in real-time with the power of elastic serverless architecture. \n* Prompt and helpful support to ensure your success.\n\nTray.io is a cloud data integration and automation platform built for business people at enterprises and fast-growing companies. Try it out by [signing up for a free trial](https://tray.io/lp/zendesk/trial?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk) or [see a personalized demo](https://tray.io/lp/zendesk/demo?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk).\n\nTray is committed to protecting your data and privacy. We maintain rigorous security standards and compliance certifications to ensure your information is handled with the highest level of care. For more information about how we collect, use, and protect your data, please visit our [Privacy Policy](https://tray.ai/privacy). ","raw_installation_instructions":"You can try out Tray.io by [signing up for a free trial](https://tray.io/lp/zendesk/trial?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk) or you can [see a personalized demo](https://tray.io/lp/zendesk/demo?utm_medium=partner\u0026utm_source=directory\u0026utm_campaign=zendesk). \n\nWe also recommend reviewing the [Tray.io documentation](https://tray.io/docs), including the [Zendesk Help Article](https://tray.io/docs/article/zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://133171.apps.zdusercontent.com/133171/assets/1772125141-6229e7ce0cbae1d9fe45751f1b84fb4b/support/logo-small.png","large_icon":"https://133171.apps.zdusercontent.com/133171/assets/1772125141-6229e7ce0cbae1d9fe45751f1b84fb4b/support/logo.png","screenshots":["https://133171.apps.zdusercontent.com/133171/assets/1772125141-6229e7ce0cbae1d9fe45751f1b84fb4b/support/screenshot-0.png","https://133171.apps.zdusercontent.com/133171/assets/1772125141-6229e7ce0cbae1d9fe45751f1b84fb4b/support/screenshot-1.png","https://133171.apps.zdusercontent.com/133171/assets/1772125141-6229e7ce0cbae1d9fe45751f1b84fb4b/support/screenshot-2.png"],"installation_count":0},{"id":135098,"name":"Endpoint 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and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2017-09-18T12:45:45Z","updated_at":"2026-06-18T22:09:31Z","terms_conditions_url":null,"app_organization":{"id":1268,"name":"ManageEngine ","email":"desktopcentral-support@manageengine.com","website":"https://www.manageengine.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2,1,4],"date_published":"2017-09-18T12:45:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.manageengine.com/products/desktop-central/"},"location_names":["ticket_sidebar","nav_bar","top_bar","new_ticket_sidebar"],"last_update_time":"2026-06-18T22:09:13Z","owner_id":269519,"author_name":"ManageEngine","author_email":"uem-integrations@zohocorp.com","author_url":"https://www.manageengine.com/products/desktop-central/","short_description":"Zen-tigrate remote support, asset management, patching, and software deployment","long_description":"\u003cp\u003eExecute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.\u003c/p\u003e\n\n\u003cp\u003eManageEngine Endpoint Central is a comprehensive unified endpoint management and security suite that empowers IT admins to manage enterprise desktops, laptops, mobile devices, servers, and more---all from a central dashboard. Available both on-premises and in the cloud, Endpoint Central can help manage and secure endpoints across Windows, Apple, Android, Linux, and ChromeOS.\u003c/p\u003e\n\n\u003ch3\u003eKey highlights\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eHelp desk and endpoint management, centralized\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess Endpoint Central within the Zendesk console to manage endpoints, users, and tickets from a centralized console.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRemote troubleshooting, enhanced\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRemotely access endpoints with encrypte, HIPAA- and PCI DSS-compliant - remote troubleshooting.\u003c/li\u003e\n\u003cli\u003eLeverage advanced troubleshooting options such as blocking user control and screen view; chatting with the user; transferring files; and more.\u003c/li\u003e\n\u003cli\u003eTroubleshoot issues without a remote session with remote tools such as command prompt, remote task manager, remote shutdown, and more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAsset management, streamlined\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePerform scheduled and on-demand asset scans to take inventory of managed endpoints, software, hardware, and more. \u003c/li\u003e\n\u003cli\u003eManage software usage, licenses, and hardware warranty.\u003c/li\u003e\n\u003cli\u003eAuthorize and map Endpoint Central users with Zendesk users and have tickets correlated to devices for easier resolution.\u003c/li\u003e\n\u003cli\u003eDetermine when endpoints sleep, hibernate, and shutdown with power management policies.\u003c/li\u003e\n\u003cli\u003eGather asset insights from predefined reports or customized reports generated on a scheduled basis or on-demand.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSilent software deployment, simplified\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall software applications on endpoints through pre-defined app deployment templates. \u003c/li\u003e\n\u003cli\u003eAdd third-party and bespoke applications to a self-service portal, enabling users to securely install and use them out-of-the-box.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVulnerability remediation, automated\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eKeep endpoints and their applications secure and updated with automated patch management.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout Endpoint Central\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://mnge.it/epc\"\u003eEndpoint Central\u003c/a\u003e is a comprehensive endpoint management and security tool that comes packed with features such as \u003ca href=\"https://mnge.it/epc\"\u003eautomated patch management\u003c/a\u003e, \u003ca href=\"https://mnge.it/sw-deploy\"\u003esoftware distribution\u003c/a\u003e, \u003ca href=\"https://mnge.it/itam\"\u003eIT asset management\u003c/a\u003e, \u003ca href=\"https://mnge.it/usb-mgmt\"\u003eperipheral usage control\u003c/a\u003e, \u003ca href=\"https://mnge.it/rds\"\u003eremote device management\u003c/a\u003e, \u003ca href=\"https://mnge.it/mdmgmt\"\u003emobile device management\u003c/a\u003e, and \u003ca href=\"https://mnge.it/feature-page\"\u003emore\u003c/a\u003e. When you integrate Endpoint Central with Zendesk, you can save time on ticket resolution and boost productivity.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.manageengine.com/eula.html\"\u003eTerms\u003c/a\u003e and \u003ca href=\"https://www.manageengine.com/privacy.html\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIntegrate ManageEngine Endpoint Central with Zendesk to enhance the help desk experience with unified endpoint management and security.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Versions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegration is supported in Endpoint Central build version \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central/service-packs.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskdcinteg\u0026utm_content=zendeskdcinteg\u0026utm-src=zndsk_mpc\"\u003e10.0.350\u003c/a\u003e\u003c/strong\u003e and above, or with Endpoint Central Cloud.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegrating with Endpoint Central\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the Zendesk App and navigate to \u003cstrong\u003eSettings \u0026gt; Admin Center \u0026gt; Apps and Integrations \u0026gt; Zendesk Support apps.\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eMarketplace\u003c/strong\u003e, search for \u003cstrong\u003eEndpoint Central\u003c/strong\u003e, and install it.\u003c/li\u003e\n\u003cli\u003eAfter installation, open the \u003cstrong\u003eZendesk Agent Workspace\u003c/strong\u003e and select the Endpoint Central icon from the left panel.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFrom this window, follow the steps below to integrate Zendesk with Endpoint Central Cloud or the on-premises version.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to integrate Zendesk with Endpoint Central Cloud\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on \u003cstrong\u003eIntegrate Now\u003c/strong\u003e. A pop-up will appear asking for account details. Existing users can log in with their credentials. New users should click \u003cstrong\u003eSign Up\u003c/strong\u003e to create a new account.\u003c/li\u003e\n\u003cli\u003eOnce logged in, you\u0026#39;ll be prompted to grant permissions for the integration. Click \u003cstrong\u003eAccept\u003c/strong\u003e to complete the setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to integrate Zendesk with the on-premises version of Endpoint Central\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the bottom of the page and click \u003cstrong\u003eConfigure\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskdcinteg\u0026utm_content=zendeskdcinteg\u0026utm-src=zndsk_mpc\"\u003eDownload\u003c/a\u003e Endpoint Central, or click the \u003cstrong\u003eDownload Free Edition\u003c/strong\u003e button if you\u0026#39;re a new user, then click \u003cstrong\u003eNext\u003c/strong\u003e. Existing on-premises Endpoint Central users can simply click \u003cstrong\u003eNext\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter the URL of your Endpoint Central server and click \u003cstrong\u003eNext\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eSpecify your Endpoint Central server\u0026#39;s administrator credentials and click \u003cstrong\u003eFinish\u003c/strong\u003e to complete the integration process.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can now successfully use Endpoint Central to troubleshoot any ticket! \u003ca href=\"https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html?marketplace\"\u003eLearn More\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.\n\nManageEngine Endpoint Central is a comprehensive unified endpoint management and security suite that empowers IT admins to manage enterprise desktops, laptops, mobile devices, servers, and more---all from a central dashboard. Available both on-premises and in the cloud, Endpoint Central can help manage and secure endpoints across Windows, Apple, Android, Linux, and ChromeOS.\n\n\n### Key highlights\n\n\n**Help desk and endpoint management, centralized**\n\n* Access Endpoint Central within the Zendesk console to manage endpoints, users, and tickets from a centralized console.\n\n**Remote troubleshooting, enhanced**\n\n* Remotely access endpoints with encrypte, HIPAA- and PCI DSS-compliant - remote troubleshooting.\n* Leverage advanced troubleshooting options such as blocking user control and screen view; chatting with the user; transferring files; and more.\n* Troubleshoot issues without a remote session with remote tools such as command prompt, remote task manager, remote shutdown, and more.\n\n**Asset management, streamlined**\n\n* Perform scheduled and on-demand asset scans to take inventory of managed endpoints, software, hardware, and more. \n* Manage software usage, licenses, and hardware warranty.\n* Authorize and map Endpoint Central users with Zendesk users and have tickets correlated to devices for easier resolution.\n* Determine when endpoints sleep, hibernate, and shutdown with power management policies.\n* Gather asset insights from predefined reports or customized reports generated on a scheduled basis or on-demand.\n\n**Silent software deployment, simplified**\n\n* Install software applications on endpoints through pre-defined app deployment templates. \n* Add third-party and bespoke applications to a self-service portal, enabling users to securely install and use them out-of-the-box.\n\n**Vulnerability remediation, automated**\n\n* Keep endpoints and their applications secure and updated with automated patch management.\n\n\n### About Endpoint Central\n\n[Endpoint Central](https://mnge.it/epc) is a comprehensive endpoint management and security tool that comes packed with features such as [automated patch management](https://mnge.it/epc), [software distribution](https://mnge.it/sw-deploy), [IT asset management](https://mnge.it/itam), [peripheral usage control](https://mnge.it/usb-mgmt), [remote device management](https://mnge.it/rds), [mobile device management](https://mnge.it/mdmgmt), and [more](https://mnge.it/feature-page). When you integrate Endpoint Central with Zendesk, you can save time on ticket resolution and boost productivity.\n\n[Terms](https://www.manageengine.com/eula.html) and [Privacy Policy](https://www.manageengine.com/privacy.html)","raw_installation_instructions":"Integrate ManageEngine Endpoint Central with Zendesk to enhance the help desk experience with unified endpoint management and security.\n\n\n\n **Support Versions**\n\nIntegration is supported in Endpoint Central build version **[10.0.350](https://www.manageengine.com/products/desktop-central/service-packs.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskdcinteg\u0026utm_content=zendeskdcinteg\u0026utm-src=zndsk_mpc)** and above, or with Endpoint Central Cloud.\n\n\n\n **Integrating with Endpoint Central** \n\n1. Open the Zendesk App and navigate to **Settings \u003e Admin Center \u003e Apps and Integrations \u003e Zendesk Support apps.** \n2. Click on **Marketplace**, search for **Endpoint Central**, and install it.\n3. After installation, open the **Zendesk Agent Workspace** and select the Endpoint Central icon from the left panel.\n\nFrom this window, follow the steps below to integrate Zendesk with Endpoint Central Cloud or the on-premises version.\n\n**Steps to integrate Zendesk with Endpoint Central Cloud** \n\n1. Click on **Integrate Now**. A pop-up will appear asking for account details. Existing users can log in with their credentials. New users should click **Sign Up** to create a new account.\n2. Once logged in, you'll be prompted to grant permissions for the integration. Click **Accept** to complete the setup.\n\n\n**Steps to integrate Zendesk with the on-premises version of Endpoint Central** \n\n1. Navigate to the bottom of the page and click **Configure**.\n2. [Download](https://www.manageengine.com/products/desktop-central/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskdcinteg\u0026utm_content=zendeskdcinteg\u0026utm-src=zndsk_mpc) Endpoint Central, or click the **Download Free Edition** button if you're a new user, then click **Next**. Existing on-premises Endpoint Central users can simply click **Next**.\n3. Enter the URL of your Endpoint Central server and click **Next**. \n4. Specify your Endpoint Central server's administrator credentials and click **Finish** to complete the integration process.\n\n\nYou can now successfully use Endpoint Central to troubleshoot any ticket! [Learn More](https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html?marketplace)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://135098.apps.zdusercontent.com/135098/assets/1781013856-0f30afd3c8a64385ccad4da72b870ae4/logo-small.png","large_icon":"https://135098.apps.zdusercontent.com/135098/assets/1781013856-0f30afd3c8a64385ccad4da72b870ae4/logo.png","screenshots":["https://135098.apps.zdusercontent.com/135098/assets/1781013856-0f30afd3c8a64385ccad4da72b870ae4/screenshot-0.png","https://135098.apps.zdusercontent.com/135098/assets/1781013856-0f30afd3c8a64385ccad4da72b870ae4/screenshot-1.png","https://135098.apps.zdusercontent.com/135098/assets/1781013856-0f30afd3c8a64385ccad4da72b870ae4/screenshot-2.png"],"installation_count":89},{"id":136060,"name":"SupportSync RMA","state":"published","version":"2.2.6","framework_version":"2.0","parameters":[{"id":459605,"app_id":136060,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-09-26T17:20:03Z","updated_at":"2017-09-26T17:20:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":459604,"app_id":136060,"name":"ssdomain","kind":"text","required":true,"position":1,"created_at":"2017-09-26T17:20:03Z","updated_at":"2017-09-26T17:20:03Z","default_value":"yourdomain.supportsync.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":622,"entity_id":136060,"app_id":136060,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:48.000Z","updated_at":"2019-05-15T05:43:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":3,"1":1,"4":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-09-26T17:20:02Z","updated_at":"2025-04-04T00:03:24Z","terms_conditions_url":null,"app_organization":{"id":1261,"name":"SupportSync","email":"help@supportsync.com","website":"www.supportsync.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[5,3,4],"date_published":"2017-09-26T17:20:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.supportsync.com/pricing"},"location_names":["user_sidebar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2021-09-29T22:36:47Z","owner_id":269519,"author_name":"SupportSync","author_email":"help@supportsync.com","author_url":"https://www.supportsync.com","short_description":"Create and access your returns (RMA's) in SupportSync from Zendesk","long_description":"\u003cp\u003eSupportSync helps customer service agents quickly create, view and track product returns (RMA\u0026#39;s) and create prepaid shipping labels while providing return centers with powerful processing tools and features. \u003c/p\u003e\n\n\u003cp\u003eWatch this video to learn more: \u003ca href=\"https://www.supportsync.com/video-zendesk-app\"\u003ehttps://www.supportsync.com/video-zendesk-app\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy to use interface allows agents to create product returns and prepaid shipping labels \u003c/li\u003e\n\u003cli\u003eImprove your customers service experience and your brands service reputation \u003c/li\u003e\n\u003cli\u003eSynchronize your customers with your support teams and return centers in real time \u003c/li\u003e\n\u003cli\u003eReduce costs by improving efficiency and customer adding service automation \u003c/li\u003e\n\u003cli\u003eIntegrates with major shipping carriers (UPS, FedEx and USPS) \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe provide customer service agents on the Zendesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Zendesk platform while utilizing the powerful features of the SupportSync application. \u003c/p\u003e\n\n\u003cp\u003eThrough years of valuable customer feedback and hands-on experience as a returns processing application, SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions. Additional reports can also be run to analyze user activity, shipping/receiving records and other related transactional data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA SupportSync account is required. Please go to \u003ca href=\"https:%20//www.supportsync.com\"\u003e www.supportsync.com \u003c/a\u003e to sign up for a free trial. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on the right of this page. \u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account you want to use with SupportSync and click \u003cstrong\u003eInstall\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eOn the App Installation Page, enter your SupportSync domain in the \u003cstrong\u003essDomain\u003c/strong\u003e field. \u003c/li\u003e\n\u003cli\u003eWhen you open a User or Ticket, you will be prompted for your SupportSync \u003cstrong\u003eUsername\u003c/strong\u003e and \u003cstrong\u003ePassword\u003c/strong\u003e to login.\u003c/li\u003e\n\u003cli\u003eWatch this video to learn more: \u003ca href=\"https://www.supportsync.com/video-zendesk-app\"\u003ehttps://www.supportsync.com/video-zendesk-app\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"SupportSync helps customer service agents quickly create, view and track product returns (RMA's) and create prepaid shipping labels while providing return centers with powerful processing tools and features. \r\n\r\n Watch this video to learn more: [https://www.supportsync.com/video-zendesk-app](https://www.supportsync.com/video-zendesk-app)\r\n\r\n* Easy to use interface allows agents to create product returns and prepaid shipping labels \r\n* Improve your customers service experience and your brands service reputation \r\n* Synchronize your customers with your support teams and return centers in real time \r\n* Reduce costs by improving efficiency and customer adding service automation \r\n* Integrates with major shipping carriers (UPS, FedEx and USPS) \r\n\r\n We provide customer service agents on the Zendesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Zendesk platform while utilizing the powerful features of the SupportSync application. \r\n\r\nThrough years of valuable customer feedback and hands-on experience as a returns processing application, SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions. Additional reports can also be run to analyze user activity, shipping/receiving records and other related transactional data.\r\n\r\n","raw_installation_instructions":"A SupportSync account is required. Please go to [ www.supportsync.com ](https: //www.supportsync.com) to sign up for a free trial. \r\n\r\n1. Click the **Install** button on the right of this page. \r\n2. Select the Zendesk account you want to use with SupportSync and click **Install**. \r\n3. On the App Installation Page, enter your SupportSync domain in the **ssDomain** field. \r\n4. When you open a User or Ticket, you will be prompted for your SupportSync **Username** and **Password** to login.\r\n5. Watch this video to learn more: [https://www.supportsync.com/video-zendesk-app](https://www.supportsync.com/video-zendesk-app)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://136060.apps.zdusercontent.com/136060/assets/1632946834-aed39e50bb49bff22256c93e7bbf1d38/logo-small.png","large_icon":"https://136060.apps.zdusercontent.com/136060/assets/1632946834-aed39e50bb49bff22256c93e7bbf1d38/logo.png","screenshots":["https://136060.apps.zdusercontent.com/136060/assets/1632946834-aed39e50bb49bff22256c93e7bbf1d38/screenshot-0.png","https://136060.apps.zdusercontent.com/136060/assets/1632946834-aed39e50bb49bff22256c93e7bbf1d38/screenshot-1.png","https://136060.apps.zdusercontent.com/136060/assets/1632946834-aed39e50bb49bff22256c93e7bbf1d38/screenshot-2.png"],"installation_count":66},{"id":136378,"name":"Cincopa Knowledge Base","state":"published","version":"3.5.0","framework_version":"2.0","parameters":[{"id":460767,"app_id":136378,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-09-29T11:56:14Z","updated_at":"2017-09-29T11:56:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3786147,"app_id":136378,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2026-09-15T21:53:28Z","updated_at":"2026-09-15T21:53:28Z","default_value":null,"secure":true,"scopes":["header","url","body"],"options":null},{"id":460766,"app_id":136378,"name":"default_template","kind":"text","required":false,"position":2,"created_at":"2017-09-29T11:56:14Z","updated_at":"2017-09-29T11:56:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3786148,"app_id":136378,"name":"cincopa_pages_subdomain","kind":"text","required":false,"position":3,"created_at":"2026-09-15T21:53:28Z","updated_at":"2026-09-15T21:53:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":623,"entity_id":136378,"app_id":136378,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:50.000Z","updated_at":"2019-05-15T05:43:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-09-29T11:56:13Z","updated_at":"2026-09-15T21:53:28Z","terms_conditions_url":null,"app_organization":{"id":1280,"name":"Cincopa","email":"support@cincopa.com","website":"https://www.cincopa.com/","country_code":"VG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-09-29T11:56:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cincopa.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T21:53:25Z","owner_id":269519,"author_name":"Cincopa","author_email":"support@cincopa.com","author_url":"https://www.cincopa.com","short_description":"Empower your support team with AI-generated draft responses using Cincopa.","long_description":"\u003ch3\u003eAbout Cincopa\u003c/h3\u003e\n\n\u003cp\u003eCincopa is an industry-leading multimedia hosting and digital asset management platform empowering organizations worldwide with intelligent video hosting, media management, and AI-powered knowledge sharing tools.\u003c/p\u003e\n\n\u003ch3\u003eApp Functionality\u003c/h3\u003e\n\n\u003cp\u003eCincopa Knowledge Base integrates an AI Support Copilot directly into Zendesk Support. When an agent opens a ticket, the app automatically syncs the customer\u0026#39;s query and leverages your Cincopa multimedia knowledge base to generate accurate, context-aware draft responses in real time. Support agents can review, refine, and insert draft replies along with relevant video thumbnails directly into the Zendesk reply composer, significantly accelerating resolution times while maintaining high response quality.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure and Privacy Handling\u003c/h3\u003e\n\n\u003cp\u003eWe take customer data privacy seriously and implement robust technical measures to ensure customer data is not misused or exposed to unauthorized access:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Accessed \u0026amp; Used\u003c/strong\u003e: The app accesses ticket subject lines and customer ticket comments solely to retrieve relevant knowledge base articles and generate AI support drafts upon agent initiation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Security \u0026amp; Encryption\u003c/strong\u003e: All data transmissions are encrypted in transit using industry-standard TLS/HTTPS protocols to safeguard against unauthorized interception.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Storage \u0026amp; Retention\u003c/strong\u003e: Customer ticket data is processed transiently in real time and is never stored permanently, cached, or retained on Cincopa servers. Customer data is never sold, shared with unauthorized third parties, or exposed to unauthorized access.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Model Training\u003c/strong\u003e: Customer ticket data and queries are never used to train or fine-tune public AI models.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivacy Policy\u003c/strong\u003e: For complete information on our data protection practices and policies, please review our \u003ca href=\"https://www.cincopa.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e (https://www.cincopa.com/privacy-policy).\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eFind Cincopa app in the Zendesk Apps Directory.\u003c/li\u003e\n\u003cli\u003eLog in into your Cincopa account or create a new one. You can sign up with your email, Google, or Facebook account.\u003c/li\u003e\n\u003cli\u003eOpen your Cincopa Account settings and navigate to API Tokens.\u003c/li\u003e\n\u003cli\u003eCreate new key with all permissions for Zendesk.\u003c/li\u003e\n\u003cli\u003eCopy the key and paste it into the Cincopa apps installation settings in Zendesk.\u003c/li\u003e\n\u003cli\u003eIf you want to let your team members upload multimedia assets, activate the Allow upload option.\u003c/li\u003e\n\u003cli\u003eSelect a Cincopa gallery where new content will be uploaded by default.\u003c/li\u003e\n\u003cli\u003eChoose which Cincopa galleries will appear in your Zendesk dashboard.\u003c/li\u003e\n\u003cli\u003eClick on the \u0026quot;Install\u0026quot; button.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### About Cincopa\n\nCincopa is an industry-leading multimedia hosting and digital asset management platform empowering organizations worldwide with intelligent video hosting, media management, and AI-powered knowledge sharing tools.\n\n### App Functionality\n\nCincopa Knowledge Base integrates an AI Support Copilot directly into Zendesk Support. When an agent opens a ticket, the app automatically syncs the customer's query and leverages your Cincopa multimedia knowledge base to generate accurate, context-aware draft responses in real time. Support agents can review, refine, and insert draft replies along with relevant video thumbnails directly into the Zendesk reply composer, significantly accelerating resolution times while maintaining high response quality.\n\n### Data Disclosure and Privacy Handling\n\nWe take customer data privacy seriously and implement robust technical measures to ensure customer data is not misused or exposed to unauthorized access:\n\n* **Data Accessed \u0026 Used**: The app accesses ticket subject lines and customer ticket comments solely to retrieve relevant knowledge base articles and generate AI support drafts upon agent initiation.\n* **Data Security \u0026 Encryption**: All data transmissions are encrypted in transit using industry-standard TLS/HTTPS protocols to safeguard against unauthorized interception.\n* **Data Storage \u0026 Retention**: Customer ticket data is processed transiently in real time and is never stored permanently, cached, or retained on Cincopa servers. Customer data is never sold, shared with unauthorized third parties, or exposed to unauthorized access.\n* **AI Model Training**: Customer ticket data and queries are never used to train or fine-tune public AI models.\n* **Privacy Policy**: For complete information on our data protection practices and policies, please review our [Privacy Policy](https://www.cincopa.com/privacy-policy) (https://www.cincopa.com/privacy-policy).","raw_installation_instructions":"* Find Cincopa app in the Zendesk Apps Directory.\n* Log in into your Cincopa account or create a new one. You can sign up with your email, Google, or Facebook account.\n* Open your Cincopa Account settings and navigate to API Tokens.\n* Create new key with all permissions for Zendesk.\n* Copy the key and paste it into the Cincopa apps installation settings in Zendesk.\n* If you want to let your team members upload multimedia assets, activate the Allow upload option.\n* Select a Cincopa gallery where new content will be uploaded by default.\n* Choose which Cincopa galleries will appear in your Zendesk dashboard.\n* Click on the \"Install\" button.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://136378.apps.zdusercontent.com/136378/assets/1789248272-6db74b8091478d572110b9c63edfe60b/logo-small.png","large_icon":"https://136378.apps.zdusercontent.com/136378/assets/1789248272-6db74b8091478d572110b9c63edfe60b/logo.png","screenshots":["https://136378.apps.zdusercontent.com/136378/assets/1789248272-6db74b8091478d572110b9c63edfe60b/screenshot-0.png","https://136378.apps.zdusercontent.com/136378/assets/1789248272-6db74b8091478d572110b9c63edfe60b/screenshot-1.png","https://136378.apps.zdusercontent.com/136378/assets/1789248272-6db74b8091478d572110b9c63edfe60b/screenshot-2.png"],"installation_count":6},{"id":136787,"name":"Magento 2 Connector by Wagento","state":"published","version":"1.4.3","framework_version":"2.0","parameters":[{"id":462064,"app_id":136787,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-04T14:27:09Z","updated_at":"2017-10-04T14:27:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":462062,"app_id":136787,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2017-10-04T14:27:08Z","updated_at":"2017-10-04T14:27:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1005956,"app_id":136787,"name":"token","kind":"text","required":true,"position":2,"created_at":"2020-09-24T16:12:21Z","updated_at":"2026-08-10T17:20:32Z","default_value":null,"secure":true,"scopes":["header","body"],"options":null},{"id":996543,"app_id":136787,"name":"orderfield","kind":"text","required":false,"position":3,"created_at":"2020-09-10T17:58:31Z","updated_at":"2020-10-02T16:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1010154,"app_id":136787,"name":"allowedDomain","kind":"text","required":false,"position":4,"created_at":"2020-10-01T22:09:20Z","updated_at":"2020-10-02T16:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":625,"entity_id":136787,"app_id":136787,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:52.000Z","updated_at":"2019-05-15T05:43:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":4,"count":{"5":6,"1":2,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #ff531a","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-10-04T14:27:07Z","updated_at":"2026-08-10T17:20:32Z","terms_conditions_url":null,"app_organization":{"id":1290,"name":"Wagento Creative LLC","email":"support@wagento.com","website":"https://wagento.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-10-04T14:27:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://business.adobe.com/products/magento/pricing.html"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-10T17:20:29Z","owner_id":269519,"author_name":"Wagento Creative LLC ©","author_email":"support@wagento.com","author_url":"https://wagento.com/","short_description":"Connect your Zendesk portal with your Magento store to view customer info.","long_description":"\u003cp\u003e\u003cstrong\u003eMagento 2 Connector by Wagento\u003c/strong\u003e\u003cbr\u003e\nThis Magento 2 Connector by Wagento app provides an effective and efficient connection between your Zendesk account and your Magento Store . This app will allow you to manage all the Support Tickets in your Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.\u003c/p\u003e\n\n\u003cp\u003eThe Widget will contain the following information:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer information\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmail \u003c/li\u003e\n\u003cli\u003eLifetime Sales \u003c/li\u003e\n\u003cli\u003eCustomer Group \u003c/li\u003e\n\u003cli\u003eCustomer Since\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Information\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOrder Creation Date\u003c/li\u003e\n\u003cli\u003eOrder\u0026#39;s Store\u003c/li\u003e\n\u003cli\u003eBilling Address\u003c/li\u003e\n\u003cli\u003eShipping Address\u003c/li\u003e\n\u003cli\u003ePayment Method \u003c/li\u003e\n\u003cli\u003eShipping Method\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder\u0026#39;s Item information\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eName\u003c/li\u003e\n\u003cli\u003eSku\u003c/li\u003e\n\u003cli\u003eStatus\u003c/li\u003e\n\u003cli\u003eOriginal Price\u003c/li\u003e\n\u003cli\u003ePrice\u003c/li\u003e\n\u003cli\u003eQty\u003c/li\u003e\n\u003cli\u003eSubtotal\u003c/li\u003e\n\u003cli\u003eTax Amount\u003c/li\u003e\n\u003cli\u003eTax Percent\u003c/li\u003e\n\u003cli\u003eDiscount Amount\u003c/li\u003e\n\u003cli\u003eRow Total\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis solution is provided by Wagento, a Solution Enterprise partner of Magento, with more than 5 years of successful experience.\u003cbr\u003e\nAny support question contact us to support@wagento.com\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003cbr\u003e\nThis app accesses and processes Zendesk customer and support data (such as names, email addresses, ticket details, and related customer communication data) solely to provide the Magento-Zendesk integration functionality described above. Customer data retrieved from Zendesk is used only to display it alongside the corresponding support ticket and is not stored, sold, or shared with any third party. All data is transmitted securely between Zendesk and the merchant\u0026#39;s own Magento store using the Zendesk-authorized OAuth connection. For full details, see our Privacy Policy: https://www.wagento.com/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstallation\u003c/strong\u003e\u003cbr\u003e\nThis app can be automatically installed and configured trough your Magento Store if you install Zendesk Connector extension from any of this sources:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ehttps://marketplace.magento.com/\u003c/li\u003e\n\u003cli\u003ehttps://packagist.org/packages/wagento/zendesk\u003c/li\u003e\n\u003cli\u003ehttps://github.com/wagento/zendesk\u003c/li\u003e\n\u003cli\u003ehttps://www.wagento.com/\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce installed and configured:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogin to your Magento admin account \u003c/li\u003e\n\u003cli\u003eGo to “Zendesk \u0026gt; Configuration \u0026gt; Magento 2 APP in Zendesk\u0026quot; \u003c/li\u003e\n\u003cli\u003eClick on “Install app” button.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more detailed installation instruction please see our Wiki document:\u003cbr\u003e\nhttps://github.com/wagento/zendesk/wiki/Magento-2-Connector#installation\u003c/p\u003e\n","raw_long_description":"**Magento 2 Connector by Wagento**\r\nThis Magento 2 Connector by Wagento app provides an effective and efficient connection between your Zendesk account and your Magento Store . This app will allow you to manage all the Support Tickets in your Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.\r\n\r\nThe Widget will contain the following information:\r\n\r\n **Customer information**\r\n\r\n - Email \r\n - Lifetime Sales \r\n - Customer Group \r\n - Customer Since\r\n\r\n**Order Information**\r\n\r\n - Order Creation Date\r\n - Order's Store\r\n - Billing Address\r\n - Shipping Address\r\n - Payment Method \r\n - Shipping Method\r\n\r\n**Order's Item information**\r\n\r\n - Name\r\n - Sku\r\n - Status\r\n - Original Price\r\n - Price\r\n - Qty\r\n - Subtotal\r\n - Tax Amount\r\n - Tax Percent\r\n - Discount Amount\r\n - Row Total\r\n\r\nThis solution is provided by Wagento, a Solution Enterprise partner of Magento, with more than 5 years of successful experience.\r\nAny support question contact us to support@wagento.com\r\n\r\n**Data Disclosure**\r\nThis app accesses and processes Zendesk customer and support data (such as names, email addresses, ticket details, and related customer communication data) solely to provide the Magento-Zendesk integration functionality described above. Customer data retrieved from Zendesk is used only to display it alongside the corresponding support ticket and is not stored, sold, or shared with any third party. All data is transmitted securely between Zendesk and the merchant's own Magento store using the Zendesk-authorized OAuth connection. For full details, see our Privacy Policy: https://www.wagento.com/privacy-policy/","raw_installation_instructions":"**Installation**\r\nThis app can be automatically installed and configured trough your Magento Store if you install Zendesk Connector extension from any of this sources:\r\n\r\n - https://marketplace.magento.com/\r\n - https://packagist.org/packages/wagento/zendesk\r\n - https://github.com/wagento/zendesk\r\n - https://www.wagento.com/\r\n\r\nOnce installed and configured:\r\n\r\n - Login to your Magento admin account \r\n - Go to “Zendesk \u003e Configuration \u003e Magento 2 APP in Zendesk\" \r\n - Click on “Install app” button.\r\n\r\nFor more detailed installation instruction please see our Wiki document:\r\nhttps://github.com/wagento/zendesk/wiki/Magento-2-Connector#installation","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://136787.apps.zdusercontent.com/136787/assets/1785316333-20f332a051e98ae18ed7a320770bcade/logo-small.png","large_icon":"https://136787.apps.zdusercontent.com/136787/assets/1785316333-20f332a051e98ae18ed7a320770bcade/logo.png","screenshots":["https://136787.apps.zdusercontent.com/136787/assets/1785316333-20f332a051e98ae18ed7a320770bcade/screenshot-0.png","https://136787.apps.zdusercontent.com/136787/assets/1785316333-20f332a051e98ae18ed7a320770bcade/screenshot-1.png","https://136787.apps.zdusercontent.com/136787/assets/1785316333-20f332a051e98ae18ed7a320770bcade/screenshot-2.png"],"installation_count":138},{"id":136802,"name":"Skipper","state":"published","version":"2.3","framework_version":"2.0","parameters":[{"id":462100,"app_id":136802,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-04T16:18:54Z","updated_at":"2017-10-04T16:18:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440677,"app_id":136802,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2023-03-21T20:26:35Z","updated_at":"2023-03-21T20:26:35Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2440678,"app_id":136802,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-21T20:26:35Z","updated_at":"2023-03-21T20:26:35Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2440679,"app_id":136802,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-21T20:26:35Z","updated_at":"2023-03-21T20:26:35Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2440680,"app_id":136802,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-21T20:26:35Z","updated_at":"2023-03-21T20:26:35Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":90,"entity_id":136802,"app_id":136802,"amount":1499,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"skipper","stripe_plan_id":"skipper","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":157,"cost_type":"CostStripe","active":false,"created_at":"2017-10-04T16:18:57.000Z","updated_at":"2019-05-15T05:32:33.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1049,"entity_id":136802,"app_id":136802,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"plan_FA4eIaXDqgZ9I9","stripe_plan_id":"plan_FA4eIaXDqgZ9I9","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":273,"cost_type":"CostStripe","active":false,"created_at":"2019-06-10T17:32:40.000Z","updated_at":"2019-06-10T17:32:40.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1737,"entity_id":136802,"app_id":136802,"amount":4900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57SYD7hJ3iTk1ydRV54b6z","stripe_plan_id":"price_1H57SYD7hJ3iTk1ydRV54b6z","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":633,"cost_type":"CostStripe","active":false,"created_at":"2020-07-22T17:07:54.000Z","updated_at":"2023-11-06T16:31:59.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3949,"entity_id":136802,"app_id":136802,"amount":19900,"name":"Enterprise","description":"\u003cp\u003eKeep track of your agents\u0026#39; skipping behaviour\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Npu6BD7hJ3iTk1yt5iR5aFE","stripe_plan_id":"price_1Npu6BD7hJ3iTk1yt5iR5aFE","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1205,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T16:32:00.000Z","updated_at":"2023-11-06T16:32:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"2":1,"5":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-10-04T16:18:53Z","updated_at":"2025-04-04T00:03:25Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-skipper-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2,3,5],"date_published":"2017-10-04T16:18:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2024-09-25T16:59:16Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-skipper-hc-link","short_description":"Keep track of your agents' skipping behaviour","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-skipper-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-skipper-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-skipper-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-skipper-video-image\" alt=\"Watch the Skipper app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eWhen your name is not Jack Sparrow, and need to keep track of your agents\u0026#39; skipping behaviour.  \u003c/p\u003e\n\n\u003cp\u003eSkipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 7 day trial, so check it out!  \u003c/p\u003e\n\n\u003ch2\u003eGives you the overview that you need on Guided mode\u003c/h2\u003e\n\n\u003cp\u003eAn easy-to-use dashboard that gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too!  \u003c/p\u003e\n\n\u003ch2\u003eImportant\u003c/h2\u003e\n\n\u003cp\u003eBe advised: this app is only suitable for agents with read-only report access or higher.  \u003c/p\u003e\n\n\u003ch2\u003eIdeal for organizations who use Guided mode (Play Only)\u003c/h2\u003e\n\n\u003cp\u003eIdeal for organizations who use Guided mode (Play Only) and want to combat cherry-picking.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-skipper-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-skipper-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eZendesk Guided Mode Skipper Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the app in the main menu on the left\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with the information at hand\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHave any questions or how QR codes can be applied?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-skipper-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-skipper-banner-image)](https://apps.sparkly.dev/marketplace-app-skipper-banner-link)  \n[![Watch the Skipper app video](https://apps.sparkly.dev/marketplace-app-skipper-video-image)](https://apps.sparkly.dev/marketplace-app-skipper-video-link)  \n  \nWhen your name is not Jack Sparrow, and need to keep track of your agents' skipping behaviour.  \n  \nSkipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 7 day trial, so check it out!  \n  \n## Gives you the overview that you need on Guided mode  \n  \nAn easy-to-use dashboard that gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too!  \n  \n## Important  \n  \nBe advised: this app is only suitable for agents with read-only report access or higher.  \n  \n## Ideal for organizations who use Guided mode (Play Only)  \n  \nIdeal for organizations who use Guided mode (Play Only) and want to combat cherry-picking.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-skipper-footer-image)](https://apps.sparkly.dev/marketplace-app-skipper-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Zendesk Guided Mode Skipper Instructions  \n  \n1. Install the app  \n2. Open the app in the main menu on the left  \n3. Enjoy making better decisions with the information at hand  \n  \n## Have any questions or how QR codes can be applied?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-skipper-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://136802.apps.zdusercontent.com/136802/assets/1727264357-d17549ff2f3adff0f41280be17f15910/logo-small.png","large_icon":"https://136802.apps.zdusercontent.com/136802/assets/1727264357-d17549ff2f3adff0f41280be17f15910/logo.png","screenshots":["https://136802.apps.zdusercontent.com/136802/assets/1727264357-d17549ff2f3adff0f41280be17f15910/screenshot-0.png","https://136802.apps.zdusercontent.com/136802/assets/1727264357-d17549ff2f3adff0f41280be17f15910/screenshot-1.png","https://136802.apps.zdusercontent.com/136802/assets/1727264357-d17549ff2f3adff0f41280be17f15910/screenshot-2.png"],"installation_count":22},{"id":136904,"name":"JIRA Integration by IntegrateCloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":462410,"app_id":136904,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-05T15:05:02Z","updated_at":"2017-10-05T15:05:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":628,"entity_id":136904,"app_id":136904,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:43:55.000Z","updated_at":"2019-05-15T05:43:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":4,"count":{"1":5,"5":15,"4":2,"2":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-10-05T15:05:01Z","updated_at":"2025-04-04T00:03:25Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-10-05T15:05:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-10-20T17:35:16Z","owner_id":269519,"author_name":"Integratecloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Zendesk-JIRA Integration using IntegrateCloud. Quickly integrate Zendesk JIRA.","long_description":"\u003cp\u003eIntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer\u0026#39;s experience and get updates on the issue\u0026#39;s resolution—all from within Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eJIRA data WITHIN ZENDESK:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eJira data is displayed in the Zendesk sidebar, next to a ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink one or more Zendesk tickets to existing Jira issues. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a new Jira issue from within Zendesk with all the info your engineering team needs.\u003c/li\u003e\n\u003cli\u003eNotify a Jira user through a comment in Zendesk.\u003c/li\u003e\n\u003cli\u003eTags from Zendesk to Jira are shared allowing you to power your workflows.\u003c/li\u003e\n\u003cli\u003eAutomatically create new JIRA issues using triggers.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJIRA Integration App by IntegrateCloud allows the users to create  JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\u003c/p\u003e\n\n\u003cp\u003eZendesk - JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nsgoe1w8n6/1608184135811/image.png\" alt=\"JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003eZendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk - JIRA app provides huge number of features in the app like \u003cstrong\u003eCreate New JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eLink Existing JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eNotify linked JIRA Issues\u003c/strong\u003e, \u003cstrong\u003eView History of JIRA Issue\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e** Create JIRA Issue ** \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nsgoe1w8n6/1608184135811/image.png\" alt=\"Create JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing JIRA Issues\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608093452022/image.png\" alt=\"Link JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e** Notify linked JIRA Issues ** \u003c/p\u003e\n\n\u003cp\u003eThis button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608093501581/image.png\" alt=\"Notify JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eJIRA Issue History\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - JIRA app JIRA Issue history modal shows the details of JIRA Issue history including the comments and few other details of the linked JIRA Issue.Users can also send the notifications to JIRA Issues.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-and-jira-integration\"\u003ehttps://support.integratecloud.com/zendesk-and-jira-integration\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE JIRA INSTANCES as well MULTIPLE Zendesk instances.\u003c/strong\u003e \u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your Zendesk account and navigate to \u003cstrong\u003eAdmin\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eMarketplace\u003c/strong\u003e under \u003cstrong\u003eApps\u003c/strong\u003e , and look for \u003cstrong\u003eIntegrateCloud Zendesk JIRA Integration Lite\u003c/strong\u003e App then click \u003cstrong\u003eInstall\u003c/strong\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to any of the existing tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, click on Begin Configuration button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA screen will be displayed where you need to enter your Zendesk Credentials using Password or API Token. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you entered the credentials click on the submit button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce Zendesk credentials are authenticated you will be presented with JIRA page where you will enter the JIRA user name, password and sub domain. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on submit button (Once credentials are verified) then a message is displayed as \u003cstrong\u003eSetup is successful\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the close button and now you can start creating  JIRA Issues.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk\n\n **JIRA data WITHIN ZENDESK:** \n\n * Jira data is displayed in the Zendesk sidebar, next to a ticket. \n\n * Link one or more Zendesk tickets to existing Jira issues. \n\n* Create a new Jira issue from within Zendesk with all the info your engineering team needs.\n\n* Notify a Jira user through a comment in Zendesk.\n\n* Tags from Zendesk to Jira are shared allowing you to power your workflows.\n\n* Automatically create new JIRA issues using triggers.\n\n JIRA Integration App by IntegrateCloud allows the users to create  JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\n\n Zendesk - JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\n\n ![JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/nsgoe1w8n6/1608184135811/image.png) \n\n Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk - JIRA app provides huge number of features in the app like **Create New JIRA Issue**, **Link Existing JIRA Issue**, **Notify linked JIRA Issues**, **View History of JIRA Issue**\n\n ** Create JIRA Issue ** \n\n When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \n\n ![Create JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/nsgoe1w8n6/1608184135811/image.png) \n\n **Link Existing JIRA Issues**\n\n The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.\n\n\n\n ![Link JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608093452022/image.png) \n\n ** Notify linked JIRA Issues ** \n\n This button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.\n\n ![Notify JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608093501581/image.png) \n\n **JIRA Issue History**\n\n In the Zendesk - JIRA app JIRA Issue history modal shows the details of JIRA Issue history including the comments and few other details of the linked JIRA Issue.Users can also send the notifications to JIRA Issues.\n\n **Syncing of Comments and Status** \n\n In the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.\n\n **Note:** The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-and-jira-integration\u003e \n\n **THIS APP SUPPORTS MULTIPLE JIRA INSTANCES as well MULTIPLE Zendesk instances.** ","raw_installation_instructions":" \n\n 1. Log into your Zendesk account and navigate to **Admin**. \n\n 2. Locate the **Marketplace** under **Apps** , and look for **IntegrateCloud Zendesk JIRA Integration Lite** App then click **Install**.  \n\n 3. Navigate to any of the existing tickets. \n\n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \n\n 5. Once the app is installed, click on Begin Configuration button. \n\n 6. A screen will be displayed where you need to enter your Zendesk Credentials using Password or API Token. \n\n 7. Once you entered the credentials click on the submit button. \n\n 8. Once Zendesk credentials are authenticated you will be presented with JIRA page where you will enter the JIRA user name, password and sub domain. \n\n 9. Click on submit button (Once credentials are verified) then a message is displayed as **Setup is successful**. \n\n 10. Click on the close button and now you can start creating  JIRA Issues.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://136904.apps.zdusercontent.com/136904/assets/1666279406-acd43e6b27d7b4f684d7576215ab7a16/logo-small.png","large_icon":"https://136904.apps.zdusercontent.com/136904/assets/1666279406-acd43e6b27d7b4f684d7576215ab7a16/logo.png","screenshots":["https://136904.apps.zdusercontent.com/136904/assets/1666279406-acd43e6b27d7b4f684d7576215ab7a16/screenshot-0.png","https://136904.apps.zdusercontent.com/136904/assets/1666279406-acd43e6b27d7b4f684d7576215ab7a16/screenshot-1.png","https://136904.apps.zdusercontent.com/136904/assets/1666279406-acd43e6b27d7b4f684d7576215ab7a16/screenshot-2.png"],"installation_count":107},{"id":137628,"name":"Due Date Calendar","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":464437,"app_id":137628,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-12T13:34:24Z","updated_at":"2017-10-12T13:34:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":676900,"app_id":137628,"name":"custom_field","kind":"number","required":false,"position":1,"created_at":"2019-06-10T17:28:39Z","updated_at":"2019-06-10T17:28:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":699531,"app_id":137628,"name":"modal","kind":"checkbox","required":false,"position":2,"created_at":"2019-07-17T21:27:23Z","updated_at":"2019-07-17T21:27:23Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":91,"entity_id":137628,"app_id":137628,"amount":1499,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"due_date_cal","stripe_plan_id":"due_date_cal","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":158,"cost_type":"CostStripe","active":false,"created_at":"2017-10-12T13:34:27.000Z","updated_at":"2019-05-15T05:32:35.000Z","trial_days":10,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1047,"entity_id":137628,"app_id":137628,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"plan_F9OGpVwHGeKsgk","stripe_plan_id":"plan_F9OGpVwHGeKsgk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":271,"cost_type":"CostStripe","active":false,"created_at":"2019-06-10T17:29:03.000Z","updated_at":"2019-06-10T17:29:03.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1738,"entity_id":137628,"app_id":137628,"amount":4900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57T3D7hJ3iTk1ylIqMKvgs","stripe_plan_id":"price_1H57T3D7hJ3iTk1ylIqMKvgs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":634,"cost_type":"CostStripe","active":false,"created_at":"2020-07-22T17:08:40.000Z","updated_at":"2023-11-06T17:27:37.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3950,"entity_id":137628,"app_id":137628,"amount":9900,"name":"Professional","description":"\u003cp\u003eTickets from a different perspective\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Npu5RD7hJ3iTk1yFSrspgSB","stripe_plan_id":"price_1Npu5RD7hJ3iTk1yFSrspgSB","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1206,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T17:27:38.000Z","updated_at":"2023-11-06T17:27:38.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-10-12T13:34:23Z","updated_at":"2025-04-04T00:03:25Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-due-date-calendar-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[2,7],"date_published":"2017-10-12T13:34:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2023-11-06T17:27:33Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-due-date-calendar-hc-link","short_description":"Tickets from a different perspective","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-due-date-calendar-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-due-date-calendar-video-image\" alt=\"Watch the Due Date Calendar app video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLet\u0026#39;s you view your tickets with a due date (or any other date) from a single calendar view.\u003c/p\u003e\n\n\u003ch2\u003eEasy to see what ticket should be due on which date\u003c/h2\u003e\n\n\u003cp\u003eDue Date Calendar is a simple navbar app which shows you what tickets are due on a specific date. The app has the ability to show tickets on date by the default date field, or if you configured a custom date field, to use that one.\u003c/p\u003e\n\n\u003ch2\u003eIdeal for organizations with repetitive task or onboarding\u003c/h2\u003e\n\n\u003cp\u003eWorks great if you need to onboard people, or if there are repetive task like refunding customer\u0026#39;s at the end of the week.\u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 14 day free trial included. Free for sandbox accounts.\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-due-date-calendar-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-due-date-calendar-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 14 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.\u003c/p\u003e\n\n\u003ch2\u003eDue Date Calendar Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eOpen the app in the navbar\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eDue Date Calendar options\u003c/h2\u003e\n\n\u003ch4\u003eCustom Date Field\u003c/h4\u003e\n\n\u003cp\u003eOn the settings page of the app, enter your custom ticket field ID, to use that field as a date field.\u003c/p\u003e\n\n\u003ch2\u003eExample Use cases\u003c/h2\u003e\n\n\u003ch4\u003eNew employee onboarding\u003c/h4\u003e\n\n\u003cp\u003eWorks great if you have a new employee starting on a certain date, to make sure certain tasks are finished by then.\u003c/p\u003e\n\n\u003ch4\u003eRepetitive Tasks\u003c/h4\u003e\n\n\u003cp\u003eHave the need to do recurring tasks on a weekly or date basis? This app suits your needs.\u003cbr\u003e\nHave your colleagues put in all information in the ticket, so you can execute on selected due date.\u003c/p\u003e\n\n\u003ch4\u003eReminders\u003c/h4\u003e\n\n\u003cp\u003eAnd of course if you need a reminder on a certain date, to make sure a ticket get\u0026#39;s update on a certain date.\u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-due-date-calendar-hc-link\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"[![Watch the Due Date Calendar app video](https://apps.sparkly.dev/marketplace-app-due-date-calendar-video-image)](https://apps.sparkly.dev/marketplace-app-due-date-calendar-video-link)\n\nLet's you view your tickets with a due date (or any other date) from a single calendar view.\n\n## Easy to see what ticket should be due on which date\n\nDue Date Calendar is a simple navbar app which shows you what tickets are due on a specific date. The app has the ability to show tickets on date by the default date field, or if you configured a custom date field, to use that one.\n\n## Ideal for organizations with repetitive task or onboarding\n\nWorks great if you need to onboard people, or if there are repetive task like refunding customer's at the end of the week.\n\nBuilt by Sparkly. 14 day free trial included. Free for sandbox accounts.\nSparkly, Amsterdam, the Netherlands.\n\n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-due-date-calendar-footer-image)](https://apps.sparkly.dev/marketplace-app-due-date-calendar-footer-link)\n","raw_installation_instructions":"To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.\n\n## Due Date Calendar Instructions\n\n1. Install the app\n2. Open the app in the navbar\n\n## Due Date Calendar options\n\n#### Custom Date Field\n\nOn the settings page of the app, enter your custom ticket field ID, to use that field as a date field.\n\n## Example Use cases\n\n#### New employee onboarding\n\nWorks great if you have a new employee starting on a certain date, to make sure certain tasks are finished by then.\n\n#### Repetitive Tasks\n\nHave the need to do recurring tasks on a weekly or date basis? This app suits your needs.\nHave your colleagues put in all information in the ticket, so you can execute on selected due date.\n\n#### Reminders\n\nAnd of course if you need a reminder on a certain date, to make sure a ticket get's update on a certain date.\n\n## Have any questions or ideas?\n\nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-due-date-calendar-hc-link).\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://137628.apps.zdusercontent.com/137628/assets/1698226766-8e2dd7bfb14d6d3c562640c59185db58/logo-small.png","large_icon":"https://137628.apps.zdusercontent.com/137628/assets/1698226766-8e2dd7bfb14d6d3c562640c59185db58/logo.png","screenshots":["https://137628.apps.zdusercontent.com/137628/assets/1698226766-8e2dd7bfb14d6d3c562640c59185db58/screenshot-0.png","https://137628.apps.zdusercontent.com/137628/assets/1698226766-8e2dd7bfb14d6d3c562640c59185db58/screenshot-1.png","https://137628.apps.zdusercontent.com/137628/assets/1698226766-8e2dd7bfb14d6d3c562640c59185db58/screenshot-2.png"],"installation_count":9},{"id":138019,"name":"Linkets","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":465418,"app_id":138019,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-16T23:20:27Z","updated_at":"2017-10-16T23:20:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":632,"entity_id":138019,"app_id":138019,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:00.000Z","updated_at":"2019-05-15T05:44:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":4,"count":{"5":8,"3":4,"1":1,"4":3,"2":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-10-16T23:20:26Z","updated_at":"2025-04-04T00:03:26Z","terms_conditions_url":null,"app_organization":{"id":1309,"name":"AlexDGlover","email":"alexdglover@gmail.com","website":"www.alexdglover.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2017-10-16T23:20:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2020-04-27T18:05:02Z","owner_id":269519,"author_name":"Alex Glover","author_email":"alexdglover@gmail.com","author_url":"https://github.com/alexdglover/linkets","short_description":"Link tinkets with Linkets!","long_description":"\u003cp\u003ealexdglover is just one dude, trying to improve the world one app at a time.\u003cbr\u003e\nLinkets empowers your agents to link existing tickets to one another to show relationships, like when one ticket \u0026#39;Blocks\u0026#39; another, or one ticket is a \u0026#39;Parent\u0026#39; of another. This helps your agents find relevant tickets and information quickly! With visibility to related tickets and issues, your customer support agents will present a more unified, more cohesive experience to your customers.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click \u003cem\u003eInstall\u003c/em\u003e button on the marketplace to install the app. Once the app is installed, Linkets will be displayed automatically on the right sidebar when viewing tickets. No configuration necessary!\u003c/p\u003e\n","raw_long_description":"alexdglover is just one dude, trying to improve the world one app at a time.\nLinkets empowers your agents to link existing tickets to one another to show relationships, like when one ticket 'Blocks' another, or one ticket is a 'Parent' of another. This helps your agents find relevant tickets and information quickly! With visibility to related tickets and issues, your customer support agents will present a more unified, more cohesive experience to your customers.","raw_installation_instructions":"Simply click *Install* button on the marketplace to install the app. Once the app is installed, Linkets will be displayed automatically on the right sidebar when viewing tickets. No configuration necessary!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://138019.apps.zdusercontent.com/138019/assets/1587914727-dbcc7ea30996c6b76a845886ac80f0d5/logo-small.png","large_icon":"https://138019.apps.zdusercontent.com/138019/assets/1587914727-dbcc7ea30996c6b76a845886ac80f0d5/logo.png","screenshots":["https://138019.apps.zdusercontent.com/138019/assets/1587914727-dbcc7ea30996c6b76a845886ac80f0d5/screenshot-0.png","https://138019.apps.zdusercontent.com/138019/assets/1587914727-dbcc7ea30996c6b76a845886ac80f0d5/screenshot-1.png","https://138019.apps.zdusercontent.com/138019/assets/1587914727-dbcc7ea30996c6b76a845886ac80f0d5/screenshot-2.png"],"installation_count":838},{"id":138362,"name":"SightCall for Zendesk","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":466422,"app_id":138362,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-19T16:26:40Z","updated_at":"2017-10-19T16:26:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":634,"entity_id":138362,"app_id":138362,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:03.000Z","updated_at":"2019-05-15T05:44:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":5,"count":{"5":12,"4":2,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-10-19T16:26:39Z","updated_at":"2025-04-04T00:03:26Z","terms_conditions_url":null,"app_organization":{"id":1304,"name":"SightCall","email":"support@sightcall.com","website":"http://www.sightcall.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1,7],"date_published":"2017-10-19T16:26:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sightcall.com/"},"location_names":["ticket_sidebar","top_bar","background"],"last_update_time":"2019-04-02T21:22:12Z","owner_id":269519,"author_name":"Adrien Vinches","author_email":"support@sightcall.com","author_url":"http://www.sightcall.com/","short_description":"SightCall allows agents to see what the customer sees and resolve their issues","long_description":"\u003cp\u003eSightCall for Zendesk raises customer service efficiency to the next level by enabling support agents to engage in live video interactions with customers sharing their issues in real time. Before SightCall, support organizations required multiple, long and often complex interactions with customers to understand their issues, leading to confusion, low customer satisfaction and unnecessary product returns. Now, SightCall provides your agents with the ability to see what the customer sees and guide them towards resolution right there and then on their mobile device. SightCall for Zendesk improves understanding, decreases resolution time, reduces product returns and increases customer satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003ch5\u003eStep 1: Fill the form \u003ca href=\"https://zendesk.sightcall.com/request_for_activation\"\u003eRequest for activation\u003c/a\u003e.\u003c/h5\u003e\n\n\u003ch5\u003eStep 2: A SightCall Sales representative will contact you shortly.\u003c/h5\u003e\n\n\u003ch5\u003eStep 3: A SightCall tenant will be created for your SightCall for Zendesk package.\u003c/h5\u003e\n\n\u003ch5\u003eStep 4: You will receive an email to activate your admin account on \u003ca href=\"https://admin.sightcall.com\"\u003eadmin.sightcall.com\u003c/a\u003e.\u003c/h5\u003e\n\n\u003ch5\u003eStep 5: You will create an \u003ca href=\"https://zendesk.sightcall.com/create_oauth_client\"\u003eOAuth Client\u003c/a\u003e for your SightCall for Zendesk package on your \u003ca href=\"https://zendesk.sightcall.com/get_zendesk_domain\"\u003ezendesk domain\u003c/a\u003e.\u003c/h5\u003e\n\n\u003ch5\u003eStep 6: You will retrieve your \u003ca href=\"https://zendesk.sightcall.com/get_api_key\"\u003eSightCall API Key\u003c/a\u003e associated to your SightCall tenant.\u003c/h5\u003e\n\n\u003ch5\u003eStep 7: Activate your package on \u003ca href=\"https://zendesk.sightcall.com/activation\"\u003eRegister your package\u003c/a\u003e\u003c/h5\u003e\n\n\u003ch5\u003eStep 8: You are ready to use SightCall for Zendesk!\u003c/h5\u003e\n","raw_long_description":"SightCall for Zendesk raises customer service efficiency to the next level by enabling support agents to engage in live video interactions with customers sharing their issues in real time. Before SightCall, support organizations required multiple, long and often complex interactions with customers to understand their issues, leading to confusion, low customer satisfaction and unnecessary product returns. Now, SightCall provides your agents with the ability to see what the customer sees and guide them towards resolution right there and then on their mobile device. SightCall for Zendesk improves understanding, decreases resolution time, reduces product returns and increases customer satisfaction.","raw_installation_instructions":"##### Step 1: Fill the form [Request for activation](https://zendesk.sightcall.com/request_for_activation).\n##### Step 2: A SightCall Sales representative will contact you shortly.\n##### Step 3: A SightCall tenant will be created for your SightCall for Zendesk package.\n##### Step 4: You will receive an email to activate your admin account on [admin.sightcall.com](https://admin.sightcall.com).\n##### Step 5: You will create an [OAuth Client](https://zendesk.sightcall.com/create_oauth_client) for your SightCall for Zendesk package on your [zendesk domain](https://zendesk.sightcall.com/get_zendesk_domain).\n##### Step 6: You will retrieve your [SightCall API Key](https://zendesk.sightcall.com/get_api_key) associated to your SightCall tenant.\n##### Step 7: Activate your package on [Register your package](https://zendesk.sightcall.com/activation)\n##### Step 8: You are ready to use SightCall for Zendesk!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://138362.apps.zdusercontent.com/138362/assets/1553737361-3be63c0e4fa497462e79f6674b57a832/logo-small.png","large_icon":"https://138362.apps.zdusercontent.com/138362/assets/1553737361-3be63c0e4fa497462e79f6674b57a832/logo.png","screenshots":["https://138362.apps.zdusercontent.com/138362/assets/1553737361-3be63c0e4fa497462e79f6674b57a832/screenshot-0.png","https://138362.apps.zdusercontent.com/138362/assets/1553737361-3be63c0e4fa497462e79f6674b57a832/screenshot-1.png","https://138362.apps.zdusercontent.com/138362/assets/1553737361-3be63c0e4fa497462e79f6674b57a832/screenshot-2.png"],"installation_count":21},{"id":138933,"name":"Hexnode MDM","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":467853,"app_id":138933,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-25T14:08:16Z","updated_at":"2017-10-25T14:08:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":467851,"app_id":138933,"name":"portal_name","kind":"text","required":true,"position":1,"created_at":"2017-10-25T14:08:16Z","updated_at":"2017-10-25T14:08:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":467852,"app_id":138933,"name":"api_key","kind":"text","required":true,"position":2,"created_at":"2017-10-25T14:08:16Z","updated_at":"2017-12-06T02:09:30Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":638,"entity_id":138933,"app_id":138933,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:07.000Z","updated_at":"2019-05-15T05:44:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2017-10-25T14:08:15Z","updated_at":"2025-04-04T00:03:27Z","terms_conditions_url":null,"app_organization":{"id":1330,"name":"Mitsogo","email":"support@hexnode.com","website":"https://www.hexnode.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2017-10-25T14:08:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hexnode.com/mobile-device-management/pricing/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2018-02-27T19:30:19Z","owner_id":269519,"author_name":"Hexnode","author_email":"support@hexnode.com","author_url":"https://www.hexnode.com/mobile-device-management/","short_description":"Mobile Device Management Simplified","long_description":"\u003cp\u003eManage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasy to Manage\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user\u0026#39;s name and there\u0026#39;s the basic info about the devices.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee All Devices in the Ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSee all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart Managing Devices with a Click\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have a query, don\u0026#39;t hesitate to contact us at mdm-support@hexnode.com .\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick on the Install button on the top of this page.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account to which it is installed. Login to Zendesk if you haven\u0026#39;t already.\u003c/li\u003e\n\u003cli\u003eType in your Hexnode MDM portal name, which will be in the format \u0026#39;example.hexnodemdm.com\u0026#39;.\u003c/li\u003e\n\u003cli\u003eProvide the API key, which can be obtained from Admin \u0026gt; API on your Hexnode MDM portal.\u003c/li\u003e\n\u003cli\u003eClick on Install button.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Manage devices faster than before, with the device details of the user displayed along with new tickets. Hexnode MDM has made it easy for the IT admins to find the devices assigned to a specific user and manage them right from Zendesk.\n\n**Easy to Manage**\n\nHexnode MDM app for Zendesk automatically brings up all available devices for a specific user. Just click on the user's name and there's the basic info about the devices.\n\n**See All Devices in the Ticket**\n\nSee all the devices the user own, on the right panel while a user creates a ticket or replies to an existing one.\n\n**Start Managing Devices with a Click**\n\nClick on the device name to jump right into the device details page of your Hexnode MDM portal. Apply remote actions (remote lock, wipe, location tracking), manage apps and remotely view the device screen from Zendesk.\n\nIf you have a query, don't hesitate to contact us at mdm-support@hexnode.com .","raw_installation_instructions":"1. Click on the Install button on the top of this page.\n2. Select the Zendesk account to which it is installed. Login to Zendesk if you haven't already.\n3. Type in your Hexnode MDM portal name, which will be in the format 'example.hexnodemdm.com'.\n4. Provide the API key, which can be obtained from Admin \u003e API on your Hexnode MDM portal.\n5. 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Save useful searches and reopen them later to work through the results just like a regular queue.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/lovely_views_saved_searches.gif\" alt=\"Saved searches\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAdmins can also share saved searches and search templates with other Lovely Views users. This gives agents ready-made searches for common workflows while still allowing them to create and manage their own.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/lovely_views_shared_searches.gif\" alt=\"Sharing saved searches and search templates\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eChoose the clearest way to work\u003c/h2\u003e\n\n\u003cp\u003eSwitch between a traditional table and a visual card layout in Views, Seek, Bookmarks, Activity, and Home.\u003c/p\u003e\n\n\u003cp\u003eCard view makes it easier to scan ticket details, recent conversation activity, and unread tickets. Choose how much information appears on each card, then expand individual cards whenever more detail is needed.\u003c/p\u003e\n\n\u003cp\u003eA central view mode menu keeps display controls together, allowing agents to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eswitch between table and card layouts\u003c/li\u003e\n\u003cli\u003eexpand or collapse ticket text\u003c/li\u003e\n\u003cli\u003eshow or hide summary rows\u003c/li\u003e\n\u003cli\u003eadjust how much ticket information is displayed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-apps.cloudmetro.com/public/images/lovely_views_view_mode.gif\" alt=\"The view mode menu, switching between table and card layouts\"\u003e\u003c/p\u003e\n\n\u003cp\u003eEach agent can choose the layout that best suits the queue, screen, and task in front of them.\u003c/p\u003e\n\n\u003ch2\u003eKeep large Zendesk environments organized\u003c/h2\u003e\n\n\u003cp\u003eLovely Views gives growing teams practical tools for managing increasing numbers of views and tickets:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003efolders and subfolders\u003c/li\u003e\n\u003cli\u003eFavorites and Home shortcuts\u003c/li\u003e\n\u003cli\u003esearchable view lists\u003c/li\u003e\n\u003cli\u003eemoji markers for faster scanning\u003c/li\u003e\n\u003cli\u003eshared and personal saved searches\u003c/li\u003e\n\u003cli\u003etools for renaming and reorganizing views\u003c/li\u003e\n\u003cli\u003ebulk ticket actions\u003c/li\u003e\n\u003cli\u003eticket merging\u003c/li\u003e\n\u003cli\u003eread and unread controls\u003c/li\u003e\n\u003cli\u003ebuilt-in queue navigation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAgent Home brings each agent’s workload together in clearly counted sections, while Updates highlights recent activity so they can quickly see what has changed.\u003c/p\u003e\n\n\u003cp\u003eStandard Zendesk views need to be refreshed manually to show new activity. Lovely Views keeps queues automatically up to date, helping teams respond to new tickets and changes sooner.\u003c/p\u003e\n\n\u003ch2\u003eA workspace that fits your team\u003c/h2\u003e\n\n\u003cp\u003eLovely Views adapts to different screen sizes, workflows, and personal preferences.\u003c/p\u003e\n\n\u003cp\u003eChoose which ticket tools appear, collapse the views list when more working space is needed, and personalize the interface with light and dark themes. Whether your team works from a handful of critical queues or manages a large, complex Zendesk environment, Lovely Views provides a clearer way to stay in control.\u003c/p\u003e\n\n\u003ch2\u003eBuilt on more than 14 years of Zendesk experience\u003c/h2\u003e\n\n\u003cp\u003eLovely Views is developed by \u003ca href=\"https://www.lovestockleaf.com/\"\u003eLovestock \u0026amp; Leaf\u003c/a\u003e, a Zendesk partner for more than 14 years and the team behind some of the Zendesk Marketplace’s most popular, 5-star-rated apps.\u003c/p\u003e\n\n\u003cp\u003eOur apps are used by thousands of agents every day and have been continuously refined through real-world use, customer feedback, and years of hands-on Zendesk experience.\u003c/p\u003e\n\n\u003cp\u003eLovely Views is backed by detailed documentation, regular product development, and a support team that understands the needs of Zendesk customers.\u003c/p\u003e\n\n\u003ch2\u003eSee the difference in your own queues\u003c/h2\u003e\n\n\u003cp\u003eStart your free 14-day trial and see how much easier it can be to find, understand, and update tickets.\u003c/p\u003e\n\n\u003cp\u003eQuestions or planning a larger deployment? Contact \u003ca href=\"mailto:support@lovestockleaf.com\"\u003esupport@lovestockleaf.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003ePrivacy policy\u003c/h2\u003e\n\n\u003cp\u003eYour privacy is important to us.\u003c/p\u003e\n\n\u003cp\u003eLovestock \u0026amp; Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003eWe are committed to transparency about how our apps handle Zendesk data.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review our company privacy policy and Zendesk API data privacy handling notice: \u003ca href=\"https://www.lovestockleaf.com/privacy\"\u003ehttps://www.lovestockleaf.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eLovely Views is ready to use immediately after installation using the default settings, but you may want to customize the options to your needs. (In Lovely Views app, go to: \u003cstrong\u003e3 dots icon\u003c/strong\u003e -\u0026gt; \u003cstrong\u003eAbout / Preferences\u003c/strong\u003e)\u003c/p\u003e\n\n\u003cp\u003eTo fully understand Lovely Views features and capabilities, we strongly recommend you completely read the \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/115004739563\"\u003eUsers\u0026#39; Guide\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Your complete workspace for Zendesk queues\n\n[Lovely Views](https://www.lovestockleaf.com/zendesk-apps/lovely-views) is built for support teams that depend on Zendesk views every day, particularly growing teams managing busy queues, complex workflows, or large numbers of views.\n\nAs ticket volumes grow, agents can spend more time refreshing queues, opening tickets, switching between tabs, and trying to find the right information. Lovely Views brings views, advanced search, bookmarks, recent activity, and agent workloads into one organized, auto-refreshing workspace.\n\nAgents can scan tickets in a table or card layout, review the complete conversation beside their results, and respond without opening every ticket separately. The result is less switching, better visibility, and a faster path from finding a ticket to resolving it.\n\nLovely Views works with the Zendesk views you already use and is ready to go with its default settings after installation. Extensive customization options let you tailor the workspace as your team and operation grow.\n\n## Everything agents need, in one place\n\nMove easily between the queues and tools agents use throughout the day:\n\n- **List:** Browse and organize views, searches, and folders\n- **Home:** Keep important queues within easy reach\n- **Views:** Work through existing Zendesk ticket views\n- **Seek:** Run powerful searches and save the results for later\n- **Bookmarks:** Set tickets aside for follow-up\n- **Activity:** Return to recently viewed tickets\n\n![Moving between List, Home, Views, Seek, Bookmarks, and Activity](https://support-apps.cloudmetro.com/public/images/lovely_views_tabs.gif)\n\nAgents can move from a queue to a search or recently viewed ticket without losing their place.\n\n## Understand and update tickets from the queue\n\nOpen preview or the side viewer to review the complete conversation and work on a ticket without leaving the queue. Preview opens over the results, while the side viewer keeps the ticket and queue visible side by side.\n\nReview the requester, status, SLA, comments, side conversations, pinned comments, and other important ticket details while keeping the current queue visible. When AI summaries are available in your Zendesk account, agents can also use them to understand longer conversations more quickly.\n\n![Reviewing a side conversation in the side viewer](https://support-apps.cloudmetro.com/public/images/lovely_views_side_conversations.gif)\n\nWhen agents need to update a ticket, the side viewer lets them:\n\n- add a public reply or internal note\n- format text and attach files\n- select a new status\n- submit an update\n- change the ticket status without adding a comment\n\n![Replying to a ticket from the side viewer](https://support-apps.cloudmetro.com/public/images/lovely_views_side_viewer_reply.gif)\n\nComment filters and Gmail-style collapsing make long conversations easier to navigate. Inline images can be opened at full size and, where supported by Zendesk, comments can be translated directly from preview or the side viewer.\n\n![Comment filters and Gmail-style collapsing](https://support-apps.cloudmetro.com/public/images/lovely_views_comment_filters.gif)\n\nAgents get the context and controls they need without repeatedly leaving the queue.\n\n## Find tickets beyond the limits of standard views\n\nSeek gives teams a more flexible way to search Zendesk.\n\nSearch using ticket fields, tags, requesters, organizations, groups, brands, forms, dates, keywords, and other conditions. Save useful searches and reopen them later to work through the results just like a regular queue.\n\n![Saved searches](https://support-apps.cloudmetro.com/public/images/lovely_views_saved_searches.gif)\n\nAdmins can also share saved searches and search templates with other Lovely Views users. This gives agents ready-made searches for common workflows while still allowing them to create and manage their own.\n\n![Sharing saved searches and search templates](https://support-apps.cloudmetro.com/public/images/lovely_views_shared_searches.gif)\n\n## Choose the clearest way to work\n\nSwitch between a traditional table and a visual card layout in Views, Seek, Bookmarks, Activity, and Home.\n\nCard view makes it easier to scan ticket details, recent conversation activity, and unread tickets. Choose how much information appears on each card, then expand individual cards whenever more detail is needed.\n\nA central view mode menu keeps display controls together, allowing agents to:\n\n- switch between table and card layouts\n- expand or collapse ticket text\n- show or hide summary rows\n- adjust how much ticket information is displayed\n\n![The view mode menu, switching between table and card layouts](https://support-apps.cloudmetro.com/public/images/lovely_views_view_mode.gif)\n\nEach agent can choose the layout that best suits the queue, screen, and task in front of them.\n\n## Keep large Zendesk environments organized\n\nLovely Views gives growing teams practical tools for managing increasing numbers of views and tickets:\n\n- folders and subfolders\n- Favorites and Home shortcuts\n- searchable view lists\n- emoji markers for faster scanning\n- shared and personal saved searches\n- tools for renaming and reorganizing views\n- bulk ticket actions\n- ticket merging\n- read and unread controls\n- built-in queue navigation\n\nAgent Home brings each agent’s workload together in clearly counted sections, while Updates highlights recent activity so they can quickly see what has changed.\n\nStandard Zendesk views need to be refreshed manually to show new activity. Lovely Views keeps queues automatically up to date, helping teams respond to new tickets and changes sooner.\n\n## A workspace that fits your team\n\nLovely Views adapts to different screen sizes, workflows, and personal preferences.\n\nChoose which ticket tools appear, collapse the views list when more working space is needed, and personalize the interface with light and dark themes. Whether your team works from a handful of critical queues or manages a large, complex Zendesk environment, Lovely Views provides a clearer way to stay in control.\n\n## Built on more than 14 years of Zendesk experience\n\nLovely Views is developed by [Lovestock \u0026 Leaf](https://www.lovestockleaf.com/), a Zendesk partner for more than 14 years and the team behind some of the Zendesk Marketplace’s most popular, 5-star-rated apps.\n\nOur apps are used by thousands of agents every day and have been continuously refined through real-world use, customer feedback, and years of hands-on Zendesk experience.\n\nLovely Views is backed by detailed documentation, regular product development, and a support team that understands the needs of Zendesk customers.\n\n## See the difference in your own queues\n\nStart your free 14-day trial and see how much easier it can be to find, understand, and update tickets.\n\nQuestions or planning a larger deployment? Contact [support@lovestockleaf.com](mailto:support@lovestockleaf.com).\n\n---\n\n## Privacy policy\n\nYour privacy is important to us.\n\nLovestock \u0026 Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment.\n\nWe are committed to transparency about how our apps handle Zendesk data.\n\nFor full details, please review our company privacy policy and Zendesk API data privacy handling notice: [https://www.lovestockleaf.com/privacy](https://www.lovestockleaf.com/privacy)\n","raw_installation_instructions":"Lovely Views is ready to use immediately after installation using the default settings, but you may want to customize the options to your needs. (In Lovely Views app, go to: **3 dots icon** -\u003e **About / Preferences**)\n\nTo fully understand Lovely Views features and capabilities, we strongly recommend you completely read the [Users' Guide](https://support.lovestockleaf.com/hc/en-us/articles/115004739563).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://140470.apps.zdusercontent.com/140470/assets/1787879996-05290b2d95d615e2cc04236d47de9bda/logo-small.png","large_icon":"https://140470.apps.zdusercontent.com/140470/assets/1787879996-05290b2d95d615e2cc04236d47de9bda/logo.png","screenshots":["https://140470.apps.zdusercontent.com/140470/assets/1787879996-05290b2d95d615e2cc04236d47de9bda/screenshot-0.png","https://140470.apps.zdusercontent.com/140470/assets/1787879996-05290b2d95d615e2cc04236d47de9bda/screenshot-1.png","https://140470.apps.zdusercontent.com/140470/assets/1787879996-05290b2d95d615e2cc04236d47de9bda/screenshot-2.png"],"installation_count":451},{"id":141170,"name":"Brightpearl by Annex Apps","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":475702,"app_id":141170,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-11-20T21:10:45Z","updated_at":"2017-11-20T21:10:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":475700,"app_id":141170,"name":"brightpearlAccountCode","kind":"text","required":true,"position":1,"created_at":"2017-11-20T21:10:44Z","updated_at":"2017-11-20T21:10:44Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":475701,"app_id":141170,"name":"orderCustomFieldId","kind":"number","required":false,"position":2,"created_at":"2017-11-20T21:10:44Z","updated_at":"2017-11-20T21:10:44Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":649,"entity_id":141170,"app_id":141170,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:21.000Z","updated_at":"2019-05-15T05:44:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":1,"count":{"1":2,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-11-20T21:10:44Z","updated_at":"2025-04-04T00:03:28Z","terms_conditions_url":null,"app_organization":{"id":1380,"name":"Annex Apps","email":"hello@annex-apps.com","website":"www.annex-apps.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2017-11-20T21:10:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.brightpearl.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2018-01-05T00:11:40Z","owner_id":269519,"author_name":"Annex Apps","author_email":"hello@annex-apps.com","author_url":"http://www.annex-apps.com","short_description":"CRM integration with Brightpearl","long_description":"\u003cp\u003eThis app shows Brightpearl contact and order information in Zendesk. Zendesk tickets are also available to view within Brightpearl.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease follow setup instructions at www.annex-zendesk.com\u003c/p\u003e\n","raw_long_description":"This app shows Brightpearl contact and order information in Zendesk. Zendesk tickets are also available to view within Brightpearl.","raw_installation_instructions":"Please follow setup instructions at www.annex-zendesk.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://141170.apps.zdusercontent.com/141170/assets/1515103299-fc64bb143449a99310020d3a1cc742c9/logo-small.png","large_icon":"https://141170.apps.zdusercontent.com/141170/assets/1515103299-fc64bb143449a99310020d3a1cc742c9/logo.png","screenshots":["https://141170.apps.zdusercontent.com/141170/assets/1515103299-fc64bb143449a99310020d3a1cc742c9/screenshot-0.png","https://141170.apps.zdusercontent.com/141170/assets/1515103299-fc64bb143449a99310020d3a1cc742c9/screenshot-1.png","https://141170.apps.zdusercontent.com/141170/assets/1515103299-fc64bb143449a99310020d3a1cc742c9/screenshot-2.png"],"installation_count":14},{"id":141392,"name":"Amazon Connect CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-11-23T00:18:09Z","updated_at":"2025-04-04T00:03:29Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-11-23T00:18:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2021-11-08T19:14:55Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Amazon Connect Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Amazon Connect telephony connectors provides integration between your Amazon Connect telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Amazon Connect telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Amazon Connect telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Amazon Connect platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Amazon Connect telephony connectors provides integration between your Amazon Connect telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Amazon Connect telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Amazon Connect telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Amazon Connect platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://141392.apps.zdusercontent.com/141392/assets/1636136259-3c13784d04166de128899be18db7f101/support/logo-small.png","large_icon":"https://141392.apps.zdusercontent.com/141392/assets/1636136259-3c13784d04166de128899be18db7f101/support/logo.png","screenshots":["https://141392.apps.zdusercontent.com/141392/assets/1636136259-3c13784d04166de128899be18db7f101/support/screenshot-0.png","https://141392.apps.zdusercontent.com/141392/assets/1636136259-3c13784d04166de128899be18db7f101/support/screenshot-1.png","https://141392.apps.zdusercontent.com/141392/assets/1636136259-3c13784d04166de128899be18db7f101/support/screenshot-2.png"],"installation_count":0},{"id":141470,"name":"Shipup for Zendesk Support 2.0","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":477333,"app_id":141470,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-11-23T14:36:49Z","updated_at":"2017-11-23T14:36:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":769499,"app_id":141470,"name":"language_code","kind":"text","required":false,"position":1,"created_at":"2019-10-29T17:06:28Z","updated_at":"2026-01-15T23:39:21Z","default_value":"en","secure":false,"scopes":null,"options":null},{"id":3473493,"app_id":141470,"name":"token","kind":"oauth","required":false,"position":2,"created_at":"2026-01-15T23:39:21Z","updated_at":"2026-01-15T23:39:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":650,"entity_id":141470,"app_id":141470,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:22.000Z","updated_at":"2019-05-15T05:44:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":4,"count":{"5":5,"1":1,"4":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#ffce2b","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2017-11-23T14:36:48Z","updated_at":"2026-04-21T09:40:06Z","terms_conditions_url":null,"app_organization":{"id":1349,"name":"Shipup","email":"support@shipup.co","website":"https://www.shipup.co","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2017-11-23T14:36:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.shipup.co/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2026-01-15T23:39:17Z","owner_id":269519,"author_name":"Shipup","author_email":"technical-support@shipup.co","author_url":"https://info.shipup.co/integration/zendesk","short_description":"Display shipping information in your tickets","long_description":"\u003ch3\u003eFree for 14 days, free up to 50 packages / month\u003c/h3\u003e\n\n\u003cp\u003eRequires a \u003ca href=\"https://www.shipup.co\"\u003eShipup\u003c/a\u003e account\u003c/p\u003e\n\n\u003cp\u003eThe Shipup app for Zendesk Support improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets.\u003c/p\u003e\n\n\u003cp\u003eThe application queries your Shipup account to find customers\u0026#39; details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier\u0026#39;s tracking page to know what happened with your customer\u0026#39;s delivery.\u003c/p\u003e\n\n\u003ch2\u003eImprove customer satisfaction with better conversations\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSolve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.\u003c/li\u003e\n\u003cli\u003eCustomers are matched by email address. No need to look for them.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/apps/chat/shipup\"\u003eAlso available for Zendesk Chat\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eProactively solve delivery issues\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically create tickets when specific shipping events happen (e.g. Package held at customs or Package lost)\u003c/li\u003e\n\u003cli\u003eStop waiting for your customers to reach out to your support to realize something went wrong during delivery\u003c/li\u003e\n\u003cli\u003eSend a satisfaction survey when your order is delivered and automatically create a ticket if your customer reports an issue or leaves a bad review\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e70 shipping carriers supported\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eInternational carriers\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUPS, USPS, Fedex, DHL, DPD, TNT, DB Schenker, Royal Mail, ParcelForce, Yodel, Canada Post, BPost, Cainiao, Honk Kong Post, Correos, Deutsche Post, OnTrac...\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrench carriers\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChronopost, Colis Prive, Colissimo, Fedex (FR), GLS, DPD (FR), Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT, Geodis...\u003c/p\u003e\n\n\u003cp\u003eNew carriers can be added on request.\u003c/p\u003e\n\n\u003cp\u003eThe Shipup app for Zendesk does not store, retain, or share any customer data from Zendesk outside of what is strictly required to display information in the Zendesk interface.\u003cbr\u003e\nCustomer data accessed via Zendesk (such as email address) is used only at runtime to match customers with their corresponding orders and delivery information in your Shipup account.\u003cbr\u003e\nZendesk customer data is not persisted by Shipup.\u003cbr\u003e\nAny authorization you grant to connect Zendesk with your Shipup account is securely handled within Zendesk’s infrastructure, following Zendesk’s authentication and permission model.\u003cbr\u003e\nShipup does not sell, reuse, or expose customer data to third parties, and access is limited to authorized users for the sole purpose of providing delivery-related support features.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need to create a Shipup account to use the Shipup app for Zendesk Support. If you don\u0026#39;t own one yet, please visit \u003ca href=\"https://www.shipup.co\"\u003eShipup.co\u003c/a\u003e for more info and register \u003ca href=\"https://app.shipup.co/signup\"\u003ehere\u003c/a\u003e. Once you signed up, you\u0026#39;ll also need to import your online shop orders into Shipup, see our \u003ca href=\"https://help.shipup.co\"\u003ehelp center\u003c/a\u003e for more info.\u003c/p\u003e\n\n\u003cp\u003eWe offer a free 14 days trial and Shipup is free up to 50 packages / month.\u003c/p\u003e\n\n\u003ch2\u003eInstallation steps\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Shipup account\u003c/li\u003e\n\u003cli\u003eGo to \u003ca href=\"https://app.shipup.co/settings/general#apikeys\"\u003ehttps://app.shipup.co/settings/general#apikeys\u003c/a\u003e and copy your private API Key (be careful, your public key will not work, be sure to copy the private key)\u003c/li\u003e\n\u003cli\u003eGo to the Shipup app for Zendesk Support configuration pannel (Zendesk \u0026gt; Admin \u0026gt; Apps \u0026gt; Manage \u0026gt; Shipup \u0026gt; App Configuration)\u003c/li\u003e\n\u003cli\u003ePaste your private API key and click Install\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Free for 14 days, free up to 50 packages / month\nRequires a [Shipup](https://www.shipup.co) account\n\nThe Shipup app for Zendesk Support improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets.\n\nThe application queries your Shipup account to find customers' details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier's tracking page to know what happened with your customer's delivery.\n## Improve customer satisfaction with better conversations\n- Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.\n- Customers are matched by email address. No need to look for them.\n- [Also available for Zendesk Chat](https://www.zendesk.com/apps/chat/shipup)\n\n## Proactively solve delivery issues\n- Automatically create tickets when specific shipping events happen (e.g. Package held at customs or Package lost)\n- Stop waiting for your customers to reach out to your support to realize something went wrong during delivery\n- Send a satisfaction survey when your order is delivered and automatically create a ticket if your customer reports an issue or leaves a bad review\n\n## 70 shipping carriers supported\n**International carriers**\n\nUPS, USPS, Fedex, DHL, DPD, TNT, DB Schenker, Royal Mail, ParcelForce, Yodel, Canada Post, BPost, Cainiao, Honk Kong Post, Correos, Deutsche Post, OnTrac...\n\n**French carriers**\n\nChronopost, Colis Prive, Colissimo, Fedex (FR), GLS, DPD (FR), Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT, Geodis...\n\nNew carriers can be added on request.\n\nThe Shipup app for Zendesk does not store, retain, or share any customer data from Zendesk outside of what is strictly required to display information in the Zendesk interface.\nCustomer data accessed via Zendesk (such as email address) is used only at runtime to match customers with their corresponding orders and delivery information in your Shipup account.\nZendesk customer data is not persisted by Shipup.\nAny authorization you grant to connect Zendesk with your Shipup account is securely handled within Zendesk’s infrastructure, following Zendesk’s authentication and permission model.\nShipup does not sell, reuse, or expose customer data to third parties, and access is limited to authorized users for the sole purpose of providing delivery-related support features.","raw_installation_instructions":"You need to create a Shipup account to use the Shipup app for Zendesk Support. If you don't own one yet, please visit [Shipup.co](https://www.shipup.co) for more info and register [here](https://app.shipup.co/signup). Once you signed up, you'll also need to import your online shop orders into Shipup, see our [help center](https://help.shipup.co) for more info.\n\nWe offer a free 14 days trial and Shipup is free up to 50 packages / month.\n\n## Installation steps\n\n1. Login to your Shipup account\n2. Go to [https://app.shipup.co/settings/general#apikeys](https://app.shipup.co/settings/general#apikeys) and copy your private API Key (be careful, your public key will not work, be sure to copy the private key)\n3. Go to the Shipup app for Zendesk Support configuration pannel (Zendesk \u003e Admin \u003e Apps \u003e Manage \u003e Shipup \u003e App Configuration)\n4. Paste your private API key and click Install","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://141470.apps.zdusercontent.com/141470/assets/1768472107-4f6925e0413bbadb70af2bc7cf7fbaea/support/logo-small.png","large_icon":"https://141470.apps.zdusercontent.com/141470/assets/1768472107-4f6925e0413bbadb70af2bc7cf7fbaea/support/logo.png","screenshots":["https://141470.apps.zdusercontent.com/141470/assets/1768472107-4f6925e0413bbadb70af2bc7cf7fbaea/support/screenshot-0.png","https://141470.apps.zdusercontent.com/141470/assets/1768472107-4f6925e0413bbadb70af2bc7cf7fbaea/support/screenshot-1.png","https://141470.apps.zdusercontent.com/141470/assets/1768472107-4f6925e0413bbadb70af2bc7cf7fbaea/support/screenshot-2.png"],"installation_count":222},{"id":141545,"name":"Microsoft Teams CTI Integration by CDC Software","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-11-24T14:32:17Z","updated_at":"2025-04-04T00:03:29Z","terms_conditions_url":null,"app_organization":{"id":503,"name":"CDC Software LLC","email":"support@cdcsoftware.com","website":"https://www.cdcsoftware.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2017-11-24T14:32:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cdcsoftware.com/pricing/"},"location_names":[],"last_update_time":"2023-05-12T05:19:12Z","owner_id":269519,"author_name":"Matthew Bieber","author_email":"support@cdcsoftware.com","author_url":"https://www.cdcsoftware.com","short_description":"Enable Microsoft Teams Telephony and Zendesk integration with the CDC Platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe CDC Platform with Zendesk and Microsoft Teams telephony connectors provides integration between your Microsoft Teams telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to \u0026#39;Screen Pop\u0026#39; the agent\u0026#39;s Zendesk session with new or existing Zendesk users, tickets, and more.\u003c/p\u003e\n\n\u003cp\u003eThe integration provided by the platform is two-way and supports the updating of the call data within your Microsoft Teams telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Microsoft Teams telephony environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=fa7tRSqdick\"\u003eClick here for a video demo of the integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA CDC Platform implementation, due to the complex nature of most enterprise customer\u0026#39;s telephony environments, requires an initial discovery session with the customer to gather information about the customer\u0026#39;s existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer\u0026#39;s premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\u003c/p\u003e\n\n\u003cp\u003eAll current Microsoft Teams platforms are supported.\u003c/p\u003e\n\n\u003cp\u003eGet more information at \u003ca href=\"http://www.cdcsoftware.com\"\u003eCDC Software\u003c/a\u003e or by email request to \u003ca href=\"mailto:information@cdcsoftware.com\"\u003einformation@cdcsoftware.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nThe CDC Platform with Zendesk and Microsoft Teams telephony connectors provides integration between your Microsoft Teams telephony system and your Zendesk environment.  The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.  Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.\n\nThe integration provided by the platform is two-way and supports the updating of the call data within your Microsoft Teams telephony system and other contact center systems with Zendesk data.  This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference.  The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Microsoft Teams telephony environment.\n\n[Click here for a video demo of the integration](https://www.youtube.com/watch?v=fa7tRSqdick)","raw_installation_instructions":"A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.  On completion of the discovery session conference call, the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's premise, cloud, or hybrid environment. Typical installations are completed within 2-3 weeks.\n\nAll current Microsoft Teams platforms are supported.\n\nGet more information at [CDC Software](http://www.cdcsoftware.com) or by email request to \u003cinformation@cdcsoftware.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://141545.apps.zdusercontent.com/141545/assets/1683220500-f28e3694a67957ef51c101f70769f382/support/logo-small.png","large_icon":"https://141545.apps.zdusercontent.com/141545/assets/1683220500-f28e3694a67957ef51c101f70769f382/support/logo.png","screenshots":["https://141545.apps.zdusercontent.com/141545/assets/1683220500-f28e3694a67957ef51c101f70769f382/support/screenshot-0.png","https://141545.apps.zdusercontent.com/141545/assets/1683220500-f28e3694a67957ef51c101f70769f382/support/screenshot-1.png","https://141545.apps.zdusercontent.com/141545/assets/1683220500-f28e3694a67957ef51c101f70769f382/support/screenshot-2.png"],"installation_count":0},{"id":141675,"name":"Requester Language","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":478181,"app_id":141675,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-11-27T16:36:45Z","updated_at":"2017-11-27T16:36:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":653,"entity_id":141675,"app_id":141675,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:25.000Z","updated_at":"2019-05-15T05:44:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-11-27T16:36:45Z","updated_at":"2025-04-04T00:03:29Z","terms_conditions_url":null,"app_organization":{"id":1078,"name":"Cloudhuset A/S","email":"appsupport@cloudhuset.dk","website":"https://www.cloudhuset.dk","country_code":"DK","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2017-11-27T16:36:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-05-16T18:15:46Z","owner_id":269519,"author_name":"Cloudhuset","author_email":"appsupport@cloudhuset.dk","author_url":"https://www.cloudhuset.dk","short_description":"See and change the requester’s language directly from the ticket page","long_description":"\u003cp\u003eThis app allows your agents to see and change the requester’s language directly from the ticket page.\u003c/p\u003e\n\n\u003cp\u003eThe app can save your agents clicks and time if you, for example, have translated macros with dynamic content or rely on the requester’s language for other workflows.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eLogin to your Zendesk Support account. \u003c/li\u003e\n\u003cli\u003eClick the cog icon in the sidebar, then select Apps \u0026gt; Marketplace. Search for the \u0026quot;Requester Language\u0026quot; app and click on it. \u003c/li\u003e\n\u003cli\u003eClick Install. The app is now ready for use when viewing a ticket.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"This app allows your agents to see and change the requester’s language directly from the ticket page.\n\nThe app can save your agents clicks and time if you, for example, have translated macros with dynamic content or rely on the requester’s language for other workflows.","raw_installation_instructions":"* Login to your Zendesk Support account. \n* Click the cog icon in the sidebar, then select Apps \u003e Marketplace. Search for the \"Requester Language\" app and click on it. \n* Click Install. 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Note: This app requires the customer lists feature enabled on your Zendesk Support account.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and sign in using your SurveyMonkey username and password. Follow OAuth flow to authorize SurveyMonkey to integrate with Zendesk. You will be redirected to the Select Recipient page after OAuth.\u003c/p\u003e\n","raw_long_description":"Organize customers and contacts into lists, and send surveys to your target audience, all in Zendesk.\n SurveyMonkey (by Momentive) features customizable emails making it easy to tailor messages to each customer use case and need that your company has.\n Once you’ve gathered feedback, head back over to SurveyMonkey to see your results graphed out in real time. \n If you have any other questions, SurveyMonkey’s [Help Center](https://help.surveymonkey.com/articles/en_US/kb/Zendesk-Integration) can assist you. 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Important and helpful informations about the caller such as previous tickets and contact informations are presented directly to the assigned agent. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate new tickets: Agents can create new tickets and assign them to the current call automatically.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpdate existing tickets: Agents can connect calls directly to open tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAgent status: Agents can change their status into pause, available, unavailable, or after call working.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSkill-Routing: Route your callers to the best matching and avalaible agent, based on skills, information about the caller and business rules defined by the telegra ACD.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRecord your calls: Agents can record calls for quality or security reasons\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOutbound: Agents can call contacts directly from Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChange between Inbound and Outbound: telegra ACD offers an automated Inbound and Outbound blended platform.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eTitle: Title of the app \u003c/li\u003e\n\u003cli\u003eDomain: Your ACD-domain \u003c/li\u003e\n\u003cli\u003eRole restrictions: Allow the app to work for all roles or only for certain roles \u003c/li\u003e\n\u003cli\u003eZendesk: Staff role must have access to create, view and edit the ticket and the user (Goto Admin -\u0026gt; Manage -\u0026gt; People -\u0026gt; roles)\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**  \n\n Using the telegra ACD Plugin within Zendesk makes it possible to create or work on tickets in direct connection to the current call. Important and helpful informations about the caller such as previous tickets and contact informations are presented directly to the assigned agent. \n\n- Create new tickets: Agents can create new tickets and assign them to the current call automatically.  \n- Update existing tickets: Agents can connect calls directly to open tickets.  \n- Agent status: Agents can change their status into pause, available, unavailable, or after call working.  \n- Skill-Routing: Route your callers to the best matching and avalaible agent, based on skills, information about the caller and business rules defined by the telegra ACD.  \n- Record your calls: Agents can record calls for quality or security reasons  \n- Outbound: Agents can call contacts directly from Zendesk.  \n- Change between Inbound and Outbound: telegra ACD offers an automated Inbound and Outbound blended platform.","raw_installation_instructions":" - Title: Title of the app \n - Domain: Your ACD-domain \n - Role restrictions: Allow the app to work for all roles or only for certain roles \n - Zendesk: Staff role must have access to create, view and edit the ticket and the user (Goto Admin -\u003e Manage -\u003e People -\u003e roles)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://142566.apps.zdusercontent.com/142566/assets/1569946060-ecdd23dbe92086fc6dbbc2fa22a89a67/logo-small.png","large_icon":"https://142566.apps.zdusercontent.com/142566/assets/1569946060-ecdd23dbe92086fc6dbbc2fa22a89a67/logo.png","screenshots":["https://142566.apps.zdusercontent.com/142566/assets/1569946060-ecdd23dbe92086fc6dbbc2fa22a89a67/screenshot-1.png","https://142566.apps.zdusercontent.com/142566/assets/1569946060-ecdd23dbe92086fc6dbbc2fa22a89a67/screenshot-2.png"],"installation_count":1},{"id":142843,"name":"Queuerious Pro","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":483347,"app_id":142843,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-12-11T18:51:19Z","updated_at":"2017-12-11T18:51:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":100,"entity_id":142843,"app_id":142843,"amount":1499,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"queuerious","stripe_plan_id":"queuerious","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":166,"cost_type":"CostStripe","active":false,"created_at":"2017-12-11T18:51:22.000Z","updated_at":"2019-05-15T05:32:47.000Z","trial_days":10,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1048,"entity_id":142843,"app_id":142843,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"plan_FA4634FcPiV0uM","stripe_plan_id":"plan_FA4634FcPiV0uM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":272,"cost_type":"CostStripe","active":false,"created_at":"2019-06-10T17:30:50.000Z","updated_at":"2019-06-10T17:30:50.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1734,"entity_id":142843,"app_id":142843,"amount":4900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57FuD7hJ3iTk1yb9JIRwDg","stripe_plan_id":"price_1H57FuD7hJ3iTk1yb9JIRwDg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":630,"cost_type":"CostStripe","active":false,"created_at":"2020-07-22T17:05:26.000Z","updated_at":"2023-11-06T18:01:39.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3960,"entity_id":142843,"app_id":142843,"amount":9900,"name":"Professional","description":"\u003cp\u003eBetter insights of your call queue\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Npu6nD7hJ3iTk1ywBGkvckw","stripe_plan_id":"price_1Npu6nD7hJ3iTk1ywBGkvckw","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1216,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T18:01:40.000Z","updated_at":"2023-11-06T18:01:40.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2017-12-11T18:51:18Z","updated_at":"2025-04-04T00:03:31Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-queuerious-pro-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[2],"date_published":"2017-12-11T18:51:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2023-11-06T18:01:36Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-queuerious-pro-hc-link","short_description":"Better insights of your call queue","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-queuerious-pro-video-image\" alt=\"Watch the Queuerious Pro app video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGive teamleaders and supervisor the real-time insight they need of your call queue.\u003c/p\u003e\n\n\u003ch2\u003eOverview of all the groups and more\u003c/h2\u003e\n\n\u003cp\u003eGives you the ability to see all the necessary information for your call queues.\u003cbr\u003e\nAt glance you\u0026#39;ll see:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal calls in queues\u003c/li\u003e\n\u003cli\u003eCallbacks in queues\u003c/li\u003e\n\u003cli\u003eAgents available and online\u003c/li\u003e\n\u003cli\u003eAverage wait time\u003c/li\u003e\n\u003cli\u003eLongest wait time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere\u0026#39;s also the possibility to view this information per group.\u003c/p\u003e\n\n\u003ch2\u003eDrill-down to information per group\u003c/h2\u003e\n\n\u003cp\u003eNeed more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats per agent:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStatus\u003c/li\u003e\n\u003cli\u003eTotal online time\u003c/li\u003e\n\u003cli\u003eAverage talk time\u003c/li\u003e\n\u003cli\u003eAverage wrap-up time\u003c/li\u003e\n\u003cli\u003eCalls accepted\u003c/li\u003e\n\u003cli\u003eCalls missed\u003c/li\u003e\n\u003cli\u003eCalls declined\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats per number:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal calls in queue\u003c/li\u003e\n\u003cli\u003eCallbacks in queue\u003c/li\u003e\n\u003cli\u003eAverage wait time\u003c/li\u003e\n\u003cli\u003eLongest wait time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in their real-time Zendesk Talk Queue\u003c/h2\u003e\n\n\u003cp\u003eGive teamleaders and supervisor the real-time insight they need of your call queue.\u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 14 day free trial included. Free for sandbox accounts.\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-pro-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-queuerious-pro-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 14 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.\u003c/p\u003e\n\n\u003ch2\u003eZendesk Talk Queuerious Pro Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eOpen the app in the main menu on the left\u003c/li\u003e\n\u003cli\u003eEnjoy making better decisions with this real-time information at hand\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eDrill-down to information per group\u003c/h2\u003e\n\n\u003cp\u003eNeed more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats per agent:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStatus\u003c/li\u003e\n\u003cli\u003eTotal online time\u003c/li\u003e\n\u003cli\u003eAverage talk time\u003c/li\u003e\n\u003cli\u003eAverage wrap-up time\u003c/li\u003e\n\u003cli\u003eCalls accepted\u003c/li\u003e\n\u003cli\u003eCalls missed\u003c/li\u003e\n\u003cli\u003eCalls declined\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to see these stats per number:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal calls in queue\u003c/li\u003e\n\u003cli\u003eCallbacks in queue\u003c/li\u003e\n\u003cli\u003eAverage wait time\u003c/li\u003e\n\u003cli\u003eLongest wait time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more insight in their real-time Zendesk Talk Queue\u003c/h2\u003e\n\n\u003cp\u003eGive teamleaders and supervisor the real-time insight they need of your call queue.\u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-queuerious-pro-hc-link\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"[![Watch the Queuerious Pro app video](https://apps.sparkly.dev/marketplace-app-queuerious-pro-video-image)](https://apps.sparkly.dev/marketplace-app-queuerious-video-link)\n\nGive teamleaders and supervisor the real-time insight they need of your call queue.\n\n## Overview of all the groups and more\n\nGives you the ability to see all the necessary information for your call queues.\nAt glance you'll see:\n\n- Total calls in queues\n- Callbacks in queues\n- Agents available and online\n- Average wait time\n- Longest wait time\n\nThere's also the possibility to view this information per group.\n\n## Drill-down to information per group\n\nNeed more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.\n\n**You'll be able to see these stats per agent:**\n\n- Status\n- Total online time\n- Average talk time\n- Average wrap-up time\n- Calls accepted\n- Calls missed\n- Calls declined\n\n**You'll be able to see these stats per number:**\n\n- Total calls in queue\n- Callbacks in queue\n- Average wait time\n- Longest wait time\n\n## Ideal for organizations that need more insight in their real-time Zendesk Talk Queue\n\nGive teamleaders and supervisor the real-time insight they need of your call queue.\n\nBuilt by Sparkly. 14 day free trial included. Free for sandbox accounts.\nSparkly, Amsterdam, the Netherlands.\n\n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-queuerious-pro-footer-image)](https://apps.sparkly.dev/marketplace-app-queuerious-pro-footer-link)\n","raw_installation_instructions":"To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.\n\n## Zendesk Talk Queuerious Pro Instructions\n\n1. Install the app\n2. Open the app in the main menu on the left\n3. Enjoy making better decisions with this real-time information at hand\n\n## Drill-down to information per group\n\nNeed more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.\n\n**You'll be able to see these stats per agent:**\n\n- Status\n- Total online time\n- Average talk time\n- Average wrap-up time\n- Calls accepted\n- Calls missed\n- Calls declined\n\n**You'll be able to see these stats per number:**\n\n- Total calls in queue\n- Callbacks in queue\n- Average wait time\n- Longest wait time\n\n## Ideal for organizations that need more insight in their real-time Zendesk Talk Queue\n\nGive teamleaders and supervisor the real-time insight they need of your call queue.\n\n## Have any questions or ideas?\n\nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-queuerious-pro-hc-link).\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://142843.apps.zdusercontent.com/142843/assets/1698226226-f9ec2722e121a43e325cb15c58a88d9e/logo-small.png","large_icon":"https://142843.apps.zdusercontent.com/142843/assets/1698226226-f9ec2722e121a43e325cb15c58a88d9e/logo.png","screenshots":["https://142843.apps.zdusercontent.com/142843/assets/1698226226-f9ec2722e121a43e325cb15c58a88d9e/screenshot-0.png","https://142843.apps.zdusercontent.com/142843/assets/1698226226-f9ec2722e121a43e325cb15c58a88d9e/screenshot-1.png","https://142843.apps.zdusercontent.com/142843/assets/1698226226-f9ec2722e121a43e325cb15c58a88d9e/screenshot-2.png"],"installation_count":4},{"id":143137,"name":"Save as Draft","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":484658,"app_id":143137,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-12-14T07:33:55Z","updated_at":"2017-12-14T07:33:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":660,"entity_id":143137,"app_id":143137,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:34.000Z","updated_at":"2019-05-15T05:44:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":4,"count":{"3":1,"5":2,"1":0,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-12-14T07:33:54Z","updated_at":"2026-04-01T20:13:17Z","terms_conditions_url":null,"app_organization":{"id":1425,"name":"Eastern Logic","email":"support@easternlogic.hk","website":"https://www.easternlogic.hk","country_code":"HK","stripe_account_id":null,"state":"unpublished"},"locations":[10,3],"date_published":"2017-12-14T07:33:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2026-04-01T20:13:14Z","owner_id":269519,"author_name":"Eastern Logic","author_email":"support@easternlogic.hk","author_url":"https://easternlogic.zendesk.com/hc/en-hk/articles/360022935453-Save-as-Draft","short_description":"Create draft notes from ticket comments and allow other users to review.","long_description":"\u003ch2\u003eQuickly and easily draft comments\u003c/h2\u003e\n\n\u003cp\u003eThe Save as Draft app allows an agent to quickly create draft notes from Zendesk ticket comments.  The drafts can be opened by the agent or other users at any time for further review, change, or submission to the ticket.\u003c/p\u003e\n\n\u003ch3\u003eAbout the Save as Draft app\u003c/h3\u003e\n\n\u003cp\u003eHave you ever wanted to write a note on a ticket and save it for later?  Perhaps you want to have your new hire send you a draft reply for approval before sending it out.  Or maybe you need to check with another team member on the details of a response, but are unable to reach that team member at the moment.  If so, then Save as Draft may be right for you.\u003c/p\u003e\n\n\u003cp\u003eThis app makes it easy to create working notes and share them with other users.  The Drafts app includes a preview screen in the Ticket Sidebar for easy viewing and a button in the Editor bar for quick access.  A copy button is also provided which will quickly copy an internal note to public reply when clicked.  Have more questions?  Check out our help centre \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/360022935453-Save-as-Draft\"\u003earticle\u003c/a\u003e for more details.\u003c/p\u003e\n\n\u003ch3\u003eKey Use Cases\u003c/h3\u003e\n\n\u003cp\u003eIdeal for a range of use cases, such as reviewing the comments left by new hires before submitting, sharing draft ideas with other team members, saving work for later, or copying comments from internal notes to public replies.  See \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/360022935453-Save-as-Draft\"\u003ehere\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate drafts to view later\u003c/li\u003e\n\u003cli\u003eAllow other agents to review comments before submitting\u003c/li\u003e\n\u003cli\u003eCopy Internal Notes to Public Reply\u003c/li\u003e\n\u003cli\u003eView a list of all draft notes\u003c/li\u003e\n\u003cli\u003eWork on draft while viewing other comments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGJPT57J0MZVDK8WF0N19\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1. Install the app via the Zendesk Marketplace link \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/143137/save-as-draft/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eStep 2. Create a multiline ticket field to store the draft data.  See \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/38386929887769-Save-as-Draft-Creating-the-ticket-field-triggers-and-view\"\u003ehere\u003c/a\u003e for help on creating the field.\u003c/p\u003e\n\n\u003cp\u003eStep 3. Add the field ID to the app settings.\u003c/p\u003e\n\n\u003cp\u003eStep 4. Determine which agents should have access to the app.\u003c/p\u003e\n\n\u003cp\u003eStep 5. Optionally create a trigger and view to quickly show a list of all tickets with draft comments.\u003c/p\u003e\n","raw_long_description":"##Quickly and easily draft comments\n\nThe Save as Draft app allows an agent to quickly create draft notes from Zendesk ticket comments.  The drafts can be opened by the agent or other users at any time for further review, change, or submission to the ticket.\n\n###About the Save as Draft app\n\nHave you ever wanted to write a note on a ticket and save it for later?  Perhaps you want to have your new hire send you a draft reply for approval before sending it out.  Or maybe you need to check with another team member on the details of a response, but are unable to reach that team member at the moment.  If so, then Save as Draft may be right for you.\n\nThis app makes it easy to create working notes and share them with other users.  The Drafts app includes a preview screen in the Ticket Sidebar for easy viewing and a button in the Editor bar for quick access.  A copy button is also provided which will quickly copy an internal note to public reply when clicked.  Have more questions?  Check out our help centre [article](https://easternlogic.zendesk.com/hc/en-hk/articles/360022935453-Save-as-Draft) for more details.\n\n### Key Use Cases\n\nIdeal for a range of use cases, such as reviewing the comments left by new hires before submitting, sharing draft ideas with other team members, saving work for later, or copying comments from internal notes to public replies.  See [here](https://easternlogic.zendesk.com/hc/en-hk/articles/360022935453-Save-as-Draft) for more information.\n\n* Create drafts to view later\n* Allow other agents to review comments before submitting\n* Copy Internal Notes to Public Reply\n* View a list of all draft notes\n* Work on draft while viewing other comments\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGJPT57J0MZVDK8WF0N19) for more specific information about this app.\n\n### About Eastern Logic\n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"Step 1. Install the app via the Zendesk Marketplace link [here](https://www.zendesk.com/marketplace/apps/support/143137/save-as-draft/).\n\nStep 2. Create a multiline ticket field to store the draft data.  See [here](https://easternlogic.zendesk.com/hc/en-hk/articles/38386929887769-Save-as-Draft-Creating-the-ticket-field-triggers-and-view) for help on creating the field.\n\nStep 3. Add the field ID to the app settings.\n\nStep 4. Determine which agents should have access to the app.\n\nStep 5. Optionally create a trigger and view to quickly show a list of all tickets with draft comments.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://143137.apps.zdusercontent.com/143137/assets/1773110226-e12f86285f7972d76c6112ef35bbfab2/logo-small.png","large_icon":"https://143137.apps.zdusercontent.com/143137/assets/1773110226-e12f86285f7972d76c6112ef35bbfab2/logo.png","screenshots":["https://143137.apps.zdusercontent.com/143137/assets/1773110226-e12f86285f7972d76c6112ef35bbfab2/screenshot-0.png","https://143137.apps.zdusercontent.com/143137/assets/1773110226-e12f86285f7972d76c6112ef35bbfab2/screenshot-1.png","https://143137.apps.zdusercontent.com/143137/assets/1773110226-e12f86285f7972d76c6112ef35bbfab2/screenshot-2.png"],"installation_count":176},{"id":143705,"name":"Switchvox for Zendesk","state":"published","version":"6.4.0-53","framework_version":"2.0","parameters":[{"id":486699,"app_id":143705,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-12-19T23:45:26Z","updated_at":"2017-12-19T23:45:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":486698,"app_id":143705,"name":"hostname","kind":"text","required":true,"position":1,"created_at":"2017-12-19T23:45:26Z","updated_at":"2017-12-19T23:45:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":662,"entity_id":143705,"app_id":143705,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:36.000Z","updated_at":"2019-05-15T05:44:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":2,"count":{"2":1,"1":1,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-12-19T23:45:24Z","updated_at":"2025-04-04T00:03:31Z","terms_conditions_url":null,"app_organization":{"id":1322,"name":"Digium, Inc","email":"support@digium.com","website":"digium.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,5,3],"date_published":"2017-12-19T23:45:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sangoma.com/request-a-quote/"},"location_names":["top_bar","user_sidebar","ticket_sidebar"],"last_update_time":"2018-03-03T00:40:27Z","owner_id":269519,"author_name":"Digium","author_email":"app-development@digium.com","author_url":"https://www.digium.com","short_description":"Integration with Digium's Switchvox IP Phone System","long_description":"\u003cp\u003e\u003cem\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/em\u003e Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).\u003c/p\u003e\n\n\u003cp\u003eSwitchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.\u003c/p\u003e\n\n\u003cp\u003eHandling Calls\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDial a user’s phone number from a Zendesk page\u003c/li\u003e\n\u003cli\u003eFor incoming calls, automatically display a user from the caller ID\u003c/li\u003e\n\u003cli\u003eEasily create a new user and a ticket, from the caller ID\u003c/li\u003e\n\u003cli\u003eAccess your Switchvox Call Log (for caller ID, date, and duration)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEasy Setup and Admin\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily set up Zendesk for your Switchvox extension\u003c/li\u003e\n\u003cli\u003eLog in and out of queues, and change your Switchvox Status\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eCheck with your Switchvox administrator if you do not already know your Switchvox extension and login password.\u003c/p\u003e\n\n\u003cp\u003eInstall the app in Zendesk\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Zendesk as an administrator.\u003c/li\u003e\n\u003cli\u003eFind the Switchvox app and enter the URL. Click continue.\u003c/li\u003e\n\u003cli\u003eRefresh to display the app icon.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eUsing the app in Zendesk\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Switchvox app icon. \u003c/li\u003e\n\u003cli\u003eEnter the Switchvox address, your extension, and your login password.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAfter the app connects to Switchvox, you will be able to change your Status, log in and out of Switchvox call queues, and see your Switchvox Call Log. \u003c/p\u003e\n","raw_long_description":"*Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).* Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).\n\nSwitchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.\n\nHandling Calls\n\n* Dial a user’s phone number from a Zendesk page\n* For incoming calls, automatically display a user from the caller ID\n* Easily create a new user and a ticket, from the caller ID\n* Access your Switchvox Call Log (for caller ID, date, and duration)\n\nEasy Setup and Admin\n\n* Easily set up Zendesk for your Switchvox extension\n* Log in and out of queues, and change your Switchvox Status\n","raw_installation_instructions":"Check with your Switchvox administrator if you do not already know your Switchvox extension and login password.\n\nInstall the app in Zendesk\n\n1. Sign in to Zendesk as an administrator.\n2. Find the Switchvox app and enter the URL. Click continue.\n3. Refresh to display the app icon.\n\nUsing the app in Zendesk\n\n1. Click the Switchvox app icon. \n2. Enter the Switchvox address, your extension, and your login password.\n\nAfter the app connects to Switchvox, you will be able to change your Status, log in and out of Switchvox call queues, and see your Switchvox Call Log. \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://143705.apps.zdusercontent.com/143705/assets/1519682696-7e59dbb44deaa7816b6d5fe29ebc544c/logo-small.png","large_icon":"https://143705.apps.zdusercontent.com/143705/assets/1519682696-7e59dbb44deaa7816b6d5fe29ebc544c/logo.png","screenshots":["https://143705.apps.zdusercontent.com/143705/assets/1519682696-7e59dbb44deaa7816b6d5fe29ebc544c/screenshot-0.png","https://143705.apps.zdusercontent.com/143705/assets/1519682696-7e59dbb44deaa7816b6d5fe29ebc544c/screenshot-1.png","https://143705.apps.zdusercontent.com/143705/assets/1519682696-7e59dbb44deaa7816b6d5fe29ebc544c/screenshot-2.png"],"installation_count":22},{"id":144313,"name":"Softphone.Pro","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":4,"count":{"2":1,"5":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-12-27T11:25:26Z","updated_at":"2026-08-26T03:31:27Z","terms_conditions_url":null,"app_organization":{"id":1404,"name":"Vedisoft","email":"help@softphone.pro","website":"https://softphone.pro","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-26T03:30:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://softphone.pro/en/pricing"},"location_names":[],"last_update_time":"2026-08-26T03:28:46Z","owner_id":269519,"author_name":"Nikolay Surdo","author_email":"info@vedisoft.info","author_url":"https://softphone.pro","short_description":"Softphone.Pro is the advanced VoIP\\SIP softphone for contact centre agents","long_description":"\u003cp\u003eSoftphone.Pro is the advanced VoIP\\SIP softphone compatible with any VoIP provider, cloud\\hosted PBX, Asterisk, FreePBX, FreeSwitch. Best for call center agents, sales pros and support teams. Powered up with configuration provisioning, online reporting, call and screen recording.\u003c/p\u003e\n\n\u003cp\u003eSoftphone.Pro integration for Zendesk features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstant click-to-call\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScreen pop-up for incoming call\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSoftphone.Pro integration for Zendesk neither stores nor shares your Zendesk data. Please see privacy policy page for detailed information: https://softphone.pro/en/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDownload Softphone.Pro from our official website https://softphone.pro/en/help/download and follow the instructions https://softphone.pro/en/help/zendesk-integration\u003c/p\u003e\n","raw_long_description":"Softphone.Pro is the advanced VoIP\\SIP softphone compatible with any VoIP provider, cloud\\hosted PBX, Asterisk, FreePBX, FreeSwitch. Best for call center agents, sales pros and support teams. Powered up with configuration provisioning, online reporting, call and screen recording.\n\n \n\n Softphone.Pro integration for Zendesk features:\n\n * Instant click-to-call\n\n * Screen pop-up for incoming call\n\n \n\n Softphone.Pro integration for Zendesk neither stores nor shares your Zendesk data. Please see privacy policy page for detailed information: https://softphone.pro/en/privacy","raw_installation_instructions":"Download Softphone.Pro from our official website https://softphone.pro/en/help/download and follow the instructions https://softphone.pro/en/help/zendesk-integration","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://144313.apps.zdusercontent.com/144313/assets/1786942670-49b8fd2b30d5b77ad7a14d7526e11bd9/logo-small.png","large_icon":"https://144313.apps.zdusercontent.com/144313/assets/1786942670-49b8fd2b30d5b77ad7a14d7526e11bd9/logo.png","screenshots":["https://144313.apps.zdusercontent.com/144313/assets/1786942670-49b8fd2b30d5b77ad7a14d7526e11bd9/screenshot-0.png","https://144313.apps.zdusercontent.com/144313/assets/1786942670-49b8fd2b30d5b77ad7a14d7526e11bd9/screenshot-1.png","https://144313.apps.zdusercontent.com/144313/assets/1786942670-49b8fd2b30d5b77ad7a14d7526e11bd9/screenshot-2.png"],"installation_count":0},{"id":144792,"name":"Office Teams Integration By IntegrateCloud","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":489946,"app_id":144792,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-03T18:52:23Z","updated_at":"2018-01-03T18:52:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":675,"entity_id":144792,"app_id":144792,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:52.000Z","updated_at":"2019-05-15T05:44:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-03T18:52:22Z","updated_at":"2025-04-04T00:03:33Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-01-03T18:52:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-07-13T16:37:43Z","owner_id":269519,"author_name":"Chirag Shah","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Automate Sharing of data between Zendesk and Office Teams using IntegrateCloud","long_description":"\u003cp\u003eThis app will allow agents working on support tickets to collaborate with their Office team by sending them messages on different Office Team channels as and when required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSend custom messages along with last internal note \u0026amp; public reply to your Office team members as and when required through the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCongigaration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nff63h9k0w/1608213757640/image.png\" alt=\"OfficeTeams\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/ziq4yut7qa/1618804554409/image.png\" alt=\"OfficeTeams\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/yghw4arzrq/1608214735101/image.png\" alt=\"OfficeTeams\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/yghw4arzrq/1608214735101/image.png\" alt=\"OfficeTeams\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Office Teams Integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-office-teams-connector\"\u003ehttps://support.integratecloud.com/zendesk-office-teams-connector\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE Temas Accounts as well MULTIPLE Zendesk instances.\u003c/strong\u003e \u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Office Teams App. \u003c/li\u003e\n\u003cli\u003eClick on the Authentication button in the app which will take you to the microsoft setup page for authentication. \u003c/li\u003e\n\u003cli\u003eProvide permissions to allow IntegrateCloud and click the Allow button. \u003c/li\u003e\n\u003cli\u003eEnter your Zendesk Credentials and you will see the message app is setup successfully. \u003c/li\u003e\n\u003cli\u003eTake an existing Zendesk ticket and you will see the app to send messages to your Office Team.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This app will allow agents working on support tickets to collaborate with their Office team by sending them messages on different Office Team channels as and when required.\n\n**Features** \n\n Send custom messages along with last internal note \u0026 public reply to your Office team members as and when required through the App. \n\n**Congigaration** \n\n ![OfficeTeams](https://files.helpdocs.io/4eyz2q3b1t/articles/nff63h9k0w/1608213757640/image.png)\n\n ![OfficeTeams](https://files.helpdocs.io/4eyz2q3b1t/articles/ziq4yut7qa/1618804554409/image.png)\n\n ![OfficeTeams](https://files.helpdocs.io/4eyz2q3b1t/articles/yghw4arzrq/1608214735101/image.png)\n\n **How it works** \n\n ![OfficeTeams](https://files.helpdocs.io/4eyz2q3b1t/articles/yghw4arzrq/1608214735101/image.png)\n\n **Note:** The Office Teams Integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-office-teams-connector\u003e \n\n **THIS APP SUPPORTS MULTIPLE Temas Accounts as well MULTIPLE Zendesk instances.** ","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Office Teams App. \n 3. Click on the Authentication button in the app which will take you to the microsoft setup page for authentication. \n 4. Provide permissions to allow IntegrateCloud and click the Allow button. \n 5. Enter your Zendesk Credentials and you will see the message app is setup successfully. \n 6. Take an existing Zendesk ticket and you will see the app to send messages to your Office Team.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://144792.apps.zdusercontent.com/144792/assets/1688792451-8292f746b272a234cd4fa45f0880d57d/logo-small.png","large_icon":"https://144792.apps.zdusercontent.com/144792/assets/1688792451-8292f746b272a234cd4fa45f0880d57d/logo.png","screenshots":["https://144792.apps.zdusercontent.com/144792/assets/1688792451-8292f746b272a234cd4fa45f0880d57d/screenshot-0.png","https://144792.apps.zdusercontent.com/144792/assets/1688792451-8292f746b272a234cd4fa45f0880d57d/screenshot-1.png","https://144792.apps.zdusercontent.com/144792/assets/1688792451-8292f746b272a234cd4fa45f0880d57d/screenshot-2.png"],"installation_count":54},{"id":145515,"name":"Dialpad","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":492897,"app_id":145515,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-11T01:10:22Z","updated_at":"2018-01-11T01:10:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":681,"entity_id":145515,"app_id":145515,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:59.000Z","updated_at":"2019-05-15T05:44:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":86,"average":4,"count":{"5":37,"4":39,"3":9,"1":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":"#99ccff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-11T01:10:21Z","updated_at":"2026-02-06T22:59:04Z","terms_conditions_url":null,"app_organization":{"id":1343,"name":"Dialpad Inc","email":"support@dialpad.com","website":"https://www.dialpad.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,3,5,7],"date_published":"2018-01-11T01:10:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.dialpad.com/pricing/"},"location_names":["top_bar","ticket_sidebar","user_sidebar","background"],"last_update_time":"2026-02-06T22:59:01Z","owner_id":269519,"author_name":"Dialpad, Inc","author_email":"app@dialpad.com","author_url":"https://www.dialpad.com","short_description":"Make phone calls in Zendesk with Dialpad.","long_description":"\u003ch3\u003eDialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.\u003c/h3\u003e\n\n\u003cp\u003eNote: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).\u003c/p\u003e\n\n\u003ch3\u003eDialpad Phone System Overview:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.\u003c/li\u003e\n\u003cli\u003eOne Global Platform: Single interface for voice, video, messaging, and meetings  for your entire company—available in 60+ countries.\u003c/li\u003e\n\u003cli\u003eRapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eZendesk Integrations Overview:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFaster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.\u003c/li\u003e\n\u003cli\u003eAutomatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.\u003c/li\u003e\n\u003cli\u003eIntegrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; Data\u003c/h3\u003e\n\n\u003cp\u003eDialpad handles your data securely. For more information, please view our \u003ca href=\"https://www.dialpad.com/legal/#privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNote: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).\u003c/p\u003e\n\n\u003ch3\u003eDialpad Admins: Set up the Zendesk Integration in Dialpad\u003c/h3\u003e\n\n\u003cp\u003eInitial step for accounts with multiple offices: Navigate to the company settings page, and enable the Zendesk integration for the company. Then follow the steps below for each office where you want to use the integration. \u003c/p\u003e\n\n\u003cp\u003eFor accounts with one office:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the Admin Settings for each office, navigate to the Integrations tab.\u003c/li\u003e\n\u003cli\u003eFrom the Zendesk Options Drop Down, select ‘enable’.\u003c/li\u003e\n\u003cli\u003eTo enable call logging, ensure ‘Log calls automatically’ and ‘Log calls that are sent to voicemail’ are both checked.\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eNote - this can optionally be configured at the user level, by navigating to the ‘Team’ tab, and selecting ‘Configure Integrations’ from the Account drop down.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk Subdomain (the URL you use to login to Zendesk). Hit ‘Save’.\u003c/li\u003e\n\u003cli\u003eFrom the Zendesk Options Drop Down, select ‘edit access’.\u003c/li\u003e\n\u003cli\u003eChoose to either enable Zendesk for all users, or enable the integration for specific users.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eZendesk Admins: Install the Zendesk CTI\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eLocate the Dialpad integration in the Zendesk Apps Marketplace and click ‘install’.\u003c/li\u003e\n\u003cli\u003eClick on the ‘Install app’ button, give the app a title, and click ‘install’.\u003c/li\u003e\n\u003cli\u003eOnce installed, the Dialpad app will appear in the upper right corner of the Zendesk interface. Click on it to expand the window, log in, and get started making calls.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eUsers: Connect Zendesk to Dialpad\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the Dialpad App (desktop or chrome), navigate to the Zendesk integration on the Dialpad sidebar. Select ‘Connect Zendesk’\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk login credentials. Calls will now be logged into Zendesk, and Zendesk data will be viewable in Dialpad.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.\n\nNote: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).\n\n### Dialpad Phone System Overview:\n* Intuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.\n* One Global Platform: Single interface for voice, video, messaging, and meetings  for your entire company—available in 60+ countries.\n* Rapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.\n\n### Zendesk Integrations Overview:\n* Faster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.\n* Automatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.\n* Integrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.\n\n### Privacy \u0026 Data\nDialpad handles your data securely. For more information, please view our [Privacy Policy](https://www.dialpad.com/legal/#privacy).","raw_installation_instructions":"Note: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).\n\n### Dialpad Admins: Set up the Zendesk Integration in Dialpad\n\nInitial step for accounts with multiple offices: Navigate to the company settings page, and enable the Zendesk integration for the company. Then follow the steps below for each office where you want to use the integration. \n\nFor accounts with one office:\n\n1. From the Admin Settings for each office, navigate to the Integrations tab.\n2. From the Zendesk Options Drop Down, select ‘enable’.\n3. To enable call logging, ensure ‘Log calls automatically’ and ‘Log calls that are sent to voicemail’ are both checked.  \n * Note - this can optionally be configured at the user level, by navigating to the ‘Team’ tab, and selecting ‘Configure Integrations’ from the Account drop down.\n4. Enter your Zendesk Subdomain (the URL you use to login to Zendesk). Hit ‘Save’.\n5. From the Zendesk Options Drop Down, select ‘edit access’.\n6. Choose to either enable Zendesk for all users, or enable the integration for specific users.\n\n### Zendesk Admins: Install the Zendesk CTI\n1. Locate the Dialpad integration in the Zendesk Apps Marketplace and click ‘install’.\n2. Click on the ‘Install app’ button, give the app a title, and click ‘install’.\n3. Once installed, the Dialpad app will appear in the upper right corner of the Zendesk interface. Click on it to expand the window, log in, and get started making calls.\n\n### Users: Connect Zendesk to Dialpad\n1. From the Dialpad App (desktop or chrome), navigate to the Zendesk integration on the Dialpad sidebar. Select ‘Connect Zendesk’\n2. Enter your Zendesk login credentials. Calls will now be logged into Zendesk, and Zendesk data will be viewable in Dialpad.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://145515.apps.zdusercontent.com/145515/assets/1769489891-5438611efa80dbae60cbc28053a7d101/logo-small.png","large_icon":"https://145515.apps.zdusercontent.com/145515/assets/1769489891-5438611efa80dbae60cbc28053a7d101/logo.png","screenshots":["https://145515.apps.zdusercontent.com/145515/assets/1769489891-5438611efa80dbae60cbc28053a7d101/screenshot-0.png","https://145515.apps.zdusercontent.com/145515/assets/1769489891-5438611efa80dbae60cbc28053a7d101/screenshot-1.png","https://145515.apps.zdusercontent.com/145515/assets/1769489891-5438611efa80dbae60cbc28053a7d101/screenshot-2.png"],"installation_count":402},{"id":145859,"name":"Vidyard GoVideo","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":494311,"app_id":145859,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-15T16:03:26Z","updated_at":"2018-01-15T16:03:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":684,"entity_id":145859,"app_id":145859,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:02.000Z","updated_at":"2019-05-15T05:45:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-15T16:03:25Z","updated_at":"2025-04-04T00:03:34Z","terms_conditions_url":null,"app_organization":{"id":1437,"name":"Vidyard","email":"support@vidyard.com","website":"vidyard.com","country_code":"CA","stripe_account_id":null,"state":"published"},"locations":[10],"date_published":"2018-01-15T16:03:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vidyard.com/pricing/"},"location_names":["ticket_editor"],"last_update_time":"2019-01-17T18:44:38Z","owner_id":269519,"author_name":"Vidyard","author_email":"support@vidyard.com","author_url":"http://www.vidyard.com","short_description":"Create, share, and track videos from within Zendesk with Vidyard GoVideo.","long_description":"\u003cp\u003eBring the power of video to Zendesk with Vidyard GoVideo.  \u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake both your customers \u003cstrong\u003eand\u003c/strong\u003e support teams lives easier by adding video to your support tickets. \u003c/li\u003e\n\u003cli\u003eBuild efficiencies into your workflow, eliminating redundant inquiries while maintaining a personal touch. \u003c/li\u003e\n\u003cli\u003eReduce back-and-forth and close tickets faster by providing visual solutions rather than text-based responses that require ineffective assumptions.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGuide\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrate video into Zendesk Guide, providing your customers with the best possible experience. \u003c/li\u003e\n\u003cli\u003eTrack customers viewing habits into your systems of record. \u003c/li\u003e\n\u003cli\u003eIncrease deflection without sacrificing experience and solicit feedback in real-time while your customers are seeking answers. \u003c/li\u003e\n\u003cli\u003eBuild out customer journeys to increase discoverability, keeping your customers engaged and coming back.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKnowledge Capture\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eHelp your customers during the moments that matter by enabling your support team to quickly find, review and deliver knowledge articles with video. \u003c/li\u003e\n\u003cli\u003eInternally, allow support teams to gain efficiencies in their KCS strategies by empowering them with insights, encouraging collaboration.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eClick the install button and start recording!\u003c/p\u003e\n","raw_long_description":"Bring the power of video to Zendesk with Vidyard GoVideo.  \n\n## Support  \n\n- Make both your customers **and** support teams lives easier by adding video to your support tickets. \n- Build efficiencies into your workflow, eliminating redundant inquiries while maintaining a personal touch. \n- Reduce back-and-forth and close tickets faster by providing visual solutions rather than text-based responses that require ineffective assumptions.  \n\n## Guide\n\n- Integrate video into Zendesk Guide, providing your customers with the best possible experience. \n- Track customers viewing habits into your systems of record. \n- Increase deflection without sacrificing experience and solicit feedback in real-time while your customers are seeking answers. \n- Build out customer journeys to increase discoverability, keeping your customers engaged and coming back.  \n\n## Knowledge Capture  \n\n- Help your customers during the moments that matter by enabling your support team to quickly find, review and deliver knowledge articles with video. \n- Internally, allow support teams to gain efficiencies in their KCS strategies by empowering them with insights, encouraging collaboration.","raw_installation_instructions":"Click the install button and start recording!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://145859.apps.zdusercontent.com/145859/assets/1547743560-17e08d8d88add558a51a237df5fcec54/logo-small.png","large_icon":"https://145859.apps.zdusercontent.com/145859/assets/1547743560-17e08d8d88add558a51a237df5fcec54/logo.png","screenshots":["https://145859.apps.zdusercontent.com/145859/assets/1547743560-17e08d8d88add558a51a237df5fcec54/screenshot-0.png","https://145859.apps.zdusercontent.com/145859/assets/1547743560-17e08d8d88add558a51a237df5fcec54/screenshot-1.png","https://145859.apps.zdusercontent.com/145859/assets/1547743560-17e08d8d88add558a51a237df5fcec54/screenshot-2.png"],"installation_count":72},{"id":145998,"name":"Seismic Learning","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":494772,"app_id":145998,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-16T22:58:12Z","updated_at":"2018-01-16T22:58:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":494770,"app_id":145998,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2018-01-16T22:58:11Z","updated_at":"2018-01-29T23:00:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":494771,"app_id":145998,"name":"token","kind":"text","required":true,"position":2,"created_at":"2018-01-16T22:58:12Z","updated_at":"2018-01-16T22:58:12Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":686,"entity_id":145998,"app_id":145998,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:05.000Z","updated_at":"2019-05-15T05:45:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":4,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#e6b800","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-16T22:58:10Z","updated_at":"2026-03-18T19:17:59Z","terms_conditions_url":null,"app_organization":{"id":1461,"name":"Seismic","email":"support@seismic.com","website":"https://seismic.com/products/seismic-learning/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[2],"date_published":"2018-01-16T22:58:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-03-18T19:17:57Z","owner_id":269519,"author_name":"Seismic Learning","author_email":"support@lessonly.com","author_url":"https://www.lessonly.com/?utm_source=zendesk\u0026utm_medium=appstore\u0026utm_campaign=website-link","short_description":"Give employees access to training—right in Zendesk—so they can do better work","long_description":"\u003cp\u003eThe official Seismic Learning app for Zendesk. \u003c/p\u003e\n\n\u003cp\u003eSeismic Learning is powerfully simple training software that helps support teams do better work. Seismic Learning for Zendesk provides agents with Seismic Learning\u0026#39;s LMS right inside of Zendesk. \u003c/p\u003e\n\n\u003cp\u003eSeismic Learning helps teams: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eServe Customers Faster:\u003c/strong\u003e \u003cbr\u003e\nIncrease team productivity and shorten response times by delivering content that gets reps up-to-speed quickly and effectively. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDrive Consistent Support:\u003c/strong\u003e \u003cbr\u003e\nEasily create contextual lessons that promote winning support strategies and best practices at scale. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eElevate Customer Experience:\u003c/strong\u003e \u003cbr\u003e\nMeasure the business impact of team learning on customer satisfaction and gain actionable insights that propel reps toward better interactions and happier customers. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePrivacy Policy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and stores the following data in the Seismic Learning application \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsername \u003c/li\u003e\n\u003cli\u003eEmail Address \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThese are used to create a user for you in the Seismic Learning application if you do not already have one matching these user details. \u003c/p\u003e\n\n\u003cp\u003eSeismic is committed to protecting your privacy. Please review our \u003ca href=\"https://www.seismic.com/legal/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the prompts to install the app. You will be asked to provide two fields in order to complete the installation: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSubdomain \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToken \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo get these values, you will first need to ask support to enable the feature for you. Please email \u003cstrong\u003esupport@lessonly.com\u003c/strong\u003e to do that. You will then need to complete the following steps: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLogin to Seismic Learning as an admin. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Settings and click on the Integrations tab. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the \u003cem\u003eSubdomain\u003c/em\u003e and \u003cem\u003eToken\u003c/em\u003e and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the remaining prompts to complete the installation. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce installed, Seismic Learning can be accessed from the main Zendesk navigation. \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk user will be automatically signed into Seismic Learning based on the associated email address. If the email address is not present in Seismic Learning, a new user will be created.\u003c/p\u003e\n","raw_long_description":"The official Seismic Learning app for Zendesk. \n\nSeismic Learning is powerfully simple training software that helps support teams do better work. Seismic Learning for Zendesk provides agents with Seismic Learning's LMS right inside of Zendesk. \n\nSeismic Learning helps teams: \n\n * **Serve Customers Faster:** \n Increase team productivity and shorten response times by delivering content that gets reps up-to-speed quickly and effectively. \n\n * **Drive Consistent Support:** \n Easily create contextual lessons that promote winning support strategies and best practices at scale. \n\n * **Elevate Customer Experience:** \n Measure the business impact of team learning on customer satisfaction and gain actionable insights that propel reps toward better interactions and happier customers. \n\n### Privacy Policy \n\nThis app accesses and stores the following data in the Seismic Learning application \n\n * Username \n * Email Address \n\nThese are used to create a user for you in the Seismic Learning application if you do not already have one matching these user details. \n\nSeismic is committed to protecting your privacy. Please review our [Privacy Policy](https://www.seismic.com/legal/policies/privacy-policy) for more information.","raw_installation_instructions":"Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation: \n\n * Subdomain \n\n * Token \n\nTo get these values, you will first need to ask support to enable the feature for you. Please email **support@lessonly.com** to do that. You will then need to complete the following steps: \n\n * Login to Seismic Learning as an admin. \n\n * Navigate to Settings and click on the Integrations tab. \n\n * Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”. \n\n * Copy the *Subdomain* and *Token* and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed. \n\n * Follow the remaining prompts to complete the installation. \n\nOnce installed, Seismic Learning can be accessed from the main Zendesk navigation. \n\nThe Zendesk user will be automatically signed into Seismic Learning based on the associated email address. If the email address is not present in Seismic Learning, a new user will be created.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://145998.apps.zdusercontent.com/145998/assets/1773856645-53b4380297e2138aae24a4e026a338e8/logo-small.png","large_icon":"https://145998.apps.zdusercontent.com/145998/assets/1773856645-53b4380297e2138aae24a4e026a338e8/logo.png","screenshots":["https://145998.apps.zdusercontent.com/145998/assets/1773856645-53b4380297e2138aae24a4e026a338e8/screenshot-0.png","https://145998.apps.zdusercontent.com/145998/assets/1773856645-53b4380297e2138aae24a4e026a338e8/screenshot-1.png","https://145998.apps.zdusercontent.com/145998/assets/1773856645-53b4380297e2138aae24a4e026a338e8/screenshot-2.png"],"installation_count":60},{"id":146089,"name":"Quick Merge","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":495238,"app_id":146089,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-17T19:33:06Z","updated_at":"2018-01-17T19:33:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":520911,"app_id":146089,"name":"Status New","kind":"checkbox","required":false,"position":1,"created_at":"2018-03-20T17:25:54Z","updated_at":"2018-03-20T17:25:54Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":520912,"app_id":146089,"name":"Status Open","kind":"checkbox","required":false,"position":2,"created_at":"2018-03-20T17:25:54Z","updated_at":"2018-03-20T17:25:54Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":520913,"app_id":146089,"name":"Status Pending","kind":"checkbox","required":false,"position":3,"created_at":"2018-03-20T17:25:54Z","updated_at":"2018-03-20T17:25:54Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":520914,"app_id":146089,"name":"Status On-hold","kind":"checkbox","required":false,"position":4,"created_at":"2018-03-20T17:25:54Z","updated_at":"2018-03-20T17:25:54Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":520915,"app_id":146089,"name":"Problem Tickets","kind":"checkbox","required":false,"position":5,"created_at":"2018-03-20T17:25:54Z","updated_at":"2018-03-20T17:25:54Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3637182,"app_id":146089,"name":"Confirm Merge","kind":"checkbox","required":false,"position":6,"created_at":"2026-05-12T16:40:13Z","updated_at":"2026-05-12T16:40:13Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":102,"entity_id":146089,"app_id":146089,"amount":195,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"quick_merge","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BlIxvJseLY9BlgT","cost_id":168,"cost_type":"CostStripe","active":true,"created_at":"2018-01-17T19:33:09.000Z","updated_at":"2019-05-15T05:32:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":4,"count":{"5":20,"1":3,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-01-17T19:33:05Z","updated_at":"2026-05-12T16:40:14Z","terms_conditions_url":"https://www.cedricfjacob.com/zd_marketplace_tos.php","app_organization":{"id":1476,"name":"Cedric F. Jacob","email":"support@cedricfjacob.com","website":"https://www.cedricfjacob.com","country_code":"DE","stripe_account_id":"acct_1BlIxvJseLY9BlgT","state":null},"locations":[3],"date_published":"2018-01-17T19:33:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-12T16:40:11Z","owner_id":269519,"author_name":"Cedric F. Jacob","author_email":"support@cedricfjacob.com","author_url":"http://www.cedricfjacob.com","short_description":"Quickly merge tickets of a user without navigating away from the ticket","long_description":"\u003ch1\u003eAbout Cedric F. Jacob\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eCedric F. Jacob\u003c/strong\u003e is a Zendesk consultant, developer, and systems architect specializing in customer support workflows, Zendesk app development, and scalable support operations.\u003c/p\u003e\n\n\u003cp\u003eVisit: https://www.cedricfjacob.com\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eQuick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view.\u003c/p\u003e\n\n\u003cp\u003eAdding this functionality to your workflow will save time and allow your agents to offer better support to your customers.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe agent can then review the content right there, without navigating away.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn order to merge tickets, the agent simply selects tickets from the list.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePrivacy \u0026amp; Architecture:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAll execution runs inside the Zendesk-hosted app iframe.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo external infrastructure is operated by the developer.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor any questions, contact: support@cedricfjacob.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button on this Marketplace listing.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the app\u0026#39;s settings:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eStatus New / Status Open / Status Pending / Status On-hold: tick the ticket statuses that should appear in the merge candidate list.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProblem Tickets: enable to include and merge problem-type tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfirm Merge: when on, the Merge button asks for a 5-second confirmation before performing the merge.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any ticket in Zendesk Support. If the requester has other tickets that match your selected statuses, Quick Merge appears automatically in the right-hand ticket sidebar with the list of merge candidates.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# About Cedric F. Jacob\n\n**Cedric F. Jacob** is a Zendesk consultant, developer, and systems architect specializing in customer support workflows, Zendesk app development, and scalable support operations.\n\nVisit: https://www.cedricfjacob.com\n\n---\n\nQuick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view.\n\nAdding this functionality to your workflow will save time and allow your agents to offer better support to your customers.\n\n1. The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page).\n\n2. The agent can then review the content right there, without navigating away.\n\n3. In order to merge tickets, the agent simply selects tickets from the list.\n\nPrivacy \u0026 Architecture:\n\n- All execution runs inside the Zendesk-hosted app iframe.\n\n- No external infrastructure is operated by the developer.\n\nFor any questions, contact: support@cedricfjacob.com\n","raw_installation_instructions":"1. Click the \"Install\" button on this Marketplace listing.\n\n2. Configure the app's settings:\n\n   - Status New / Status Open / Status Pending / Status On-hold: tick the ticket statuses that should appear in the merge candidate list.\n\n   - Problem Tickets: enable to include and merge problem-type tickets.\n\n   - Confirm Merge: when on, the Merge button asks for a 5-second confirmation before performing the merge.\n\n3. Open any ticket in Zendesk Support. If the requester has other tickets that match your selected statuses, Quick Merge appears automatically in the right-hand ticket sidebar with the list of merge candidates.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146089.apps.zdusercontent.com/146089/assets/1778065277-013887653b77584b7faa6682816c1e95/logo-small.png","large_icon":"https://146089.apps.zdusercontent.com/146089/assets/1778065277-013887653b77584b7faa6682816c1e95/logo.png","screenshots":["https://146089.apps.zdusercontent.com/146089/assets/1778065277-013887653b77584b7faa6682816c1e95/screenshot-0.png","https://146089.apps.zdusercontent.com/146089/assets/1778065277-013887653b77584b7faa6682816c1e95/screenshot-1.png","https://146089.apps.zdusercontent.com/146089/assets/1778065277-013887653b77584b7faa6682816c1e95/screenshot-2.png"],"installation_count":69},{"id":146376,"name":"Read Receipts for Zendesk Pro","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":496660,"app_id":146376,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-19T16:32:41Z","updated_at":"2018-01-19T16:32:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":103,"entity_id":146376,"app_id":146376,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"my_read_receipts","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BbdEJGTtLyZ3sue","cost_id":169,"cost_type":"CostStripe","active":false,"created_at":"2018-01-19T16:32:44.000Z","updated_at":"2019-05-15T05:32:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1774,"entity_id":146376,"app_id":146376,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"my_read_receipts","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BbdEJGTtLyZ3sue","cost_id":665,"cost_type":"CostStripe","active":false,"created_at":"2020-08-05T21:52:27.000Z","updated_at":"2020-08-05T21:52:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1843,"entity_id":146376,"app_id":146376,"amount":200,"name":"Pro","description":"\u003cp\u003ePerfect for support teams that need essential read receipt tracking and actionable insights. Pro plan includes \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eReal-time read receipt tracking \u003c/li\u003e\n\u003cli\u003eZendesk native integration\u003c/li\u003e\n\u003cli\u003eReal time analytics \u0026amp; auto-tagging \u003c/li\u003e\n\u003cli\u003eBasic email support \u003c/li\u003e\n\u003cli\u003eFlexible billing (pay only for selected agents)\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HMMq6GTtLyZ3sueKXOZyqkr","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BbdEJGTtLyZ3sue","cost_id":682,"cost_type":"CostStripe","active":true,"created_at":"2020-09-01T16:05:20.000Z","updated_at":"2026-02-06T17:59:47.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180},{"id":5090,"entity_id":146376,"app_id":146376,"amount":300,"name":"Pro+","description":"\u003cp\u003eBuilt for support teams that need advanced features \u0026amp; priority support. This plan includes everything in Pro, plus:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTrack triggers, URL Clicks \u0026amp; automations like CSAT forms. \u003c/li\u003e\n\u003cli\u003eOnboarding \u0026amp; setup assistance\u003c/li\u003e\n\u003cli\u003ePriority email support \u003c/li\u003e\n\u003cli\u003eEarly access to new features \u0026amp; visibility into roadmap\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RGuUdGTtLyZ3sue2WsrxeqU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BbdEJGTtLyZ3sue","cost_id":1511,"cost_type":"CostStripe","active":false,"created_at":"2025-04-23T16:28:59.000Z","updated_at":"2025-04-23T16:28:59.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":77,"average":5,"count":{"5":76,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#EBD369","google_analytics_code":"UA-112476869-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-01-19T16:32:40Z","updated_at":"2026-04-16T17:59:18Z","terms_conditions_url":"http://www.myreadreceipts.com/terms-condition.html","app_organization":{"id":1390,"name":"My Read Receipts by Infigos LLC","email":"support@myreadreceipts.com","website":"www.myreadreceipts.com","country_code":"US","stripe_account_id":"acct_1BbdEJGTtLyZ3sue","state":"unpublished"},"locations":[3,4,2],"date_published":"2018-01-19T16:32:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-04-16T17:59:11Z","owner_id":269519,"author_name":"Infigos LLC","author_email":"support@myreadreceipts.com","author_url":"https://www.myreadreceipts.com","short_description":"Add Read Receipts and Email Tracking to Zendesk in Seconds.","long_description":"\u003cp\u003e\u003cimg src=\"https://myreadreceipts.com/img/infigos-banner-dblue.png\" alt=\"Infigos Banner\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSupercharge Zendesk with Email Tracking \u0026amp; Read Receipts\u003c/h3\u003e\n\n\u003cp\u003eRead Receipts for Zendesk brings seamless email tracking and read receipt functionality to Zendesk, empowering support teams with real-time visibility into customer engagement. Instantly know when your message was opened, which comment was read, and what actions your customers took — all from inside Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eWhy Choose Read Receipts for Zendesk?\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eFaster Resolutions, Higher CSAT\u003c/strong\u003e: Reduce resolution time and improve follow-up timing by tracking engagement.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Analytics\u003c/strong\u003e: Analyze engagement by agent, group, or automation to make smarter staffing and workflow decisions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Follow-Ups\u003c/strong\u003e: Trigger follow-ups or reminders for unread tickets to improve response efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Billing\u003c/strong\u003e: Pay only for agents who need it, or for every agent in your organization — ideal for teams like VIP Support, Sales, or Renewals.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://myreadreceipts.com/img/monitor.gif\" alt=\"My Read Receipts Demo\"\u003e\u003c/p\u003e\n\n\u003ch3\u003ePowerful Features\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Visibility\u003c/strong\u003e: Know when customers read your messages — improve accountability and follow-up timing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink Tracking\u003c/strong\u003e: Track link opens and timestamps to refine outreach and support workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMetadata\u003c/strong\u003e: See helpful diagnostic context such as browser and operating system information (when available).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIP Blacklisting\u003c/strong\u003e: Avoid false positives by excluding known internal or partner IP ranges.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRegulatory Support\u003c/strong\u003e: Built to support GDPR/CCPA compliance efforts with a data-minimization approach.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Configuration\u003c/strong\u003e: Customize the read receipt sender (e.g., readreceipt@yourcompany.com). Choose how receipts appear in Zendesk — as private comments or stored via ticket fields.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy (Disclosure)\u003c/h3\u003e\n\n\u003cp\u003eRead Receipts only accesses the minimum Zendesk data required to provide read receipt and link tracking functionality. Data is not sold or shared with third parties and is used solely to operate the service. OAuth is used for authorization and credentials are stored securely.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review our Privacy Policy:\u003cbr\u003e\n\u003ca href=\"https://myreadreceipts.com/privacy-policy.html\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eJoin our trusted community\u003c/h3\u003e\n\n\u003cp\u003eRead Receipts \u0026amp; Email Tracking was crafted to extend Zendesk’s capabilities and is trusted by teams globally.\u003c/p\u003e\n\n\u003ch3\u003eGet Started Today!\u003c/h3\u003e\n\n\u003cp\u003eReady to upgrade your customer support workflow? Install now and enable Read Receipts inside Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to begin setup\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).\u003c/li\u003e\n\u003cli\u003eDuring installation, you’ll be asked to configure access (you can apply \u003cstrong\u003erole or group restrictions\u003c/strong\u003e to limit usage to specific agents).\u003c/li\u003e\n\u003cli\u003eOnce the app is installed in your account, click on the \u0026quot;Read Receipts\u0026quot; app icon in the left-hand navigation panel.\u003c/li\u003e\n\u003cli\u003eIn the app, scroll down to the configuration section and click \u0026quot;Authorize Zendesk\u0026quot; to securely connect your Zendesk account via OAuth.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions, reach out to us at \u003ca href=\"mailto:support@myreadreceipts.com\"\u003esupport@myreadreceipts.com\u003c/a\u003e or visit our \u003ca href=\"https://support.myreadreceipts.com/hc/en-us\"\u003eHelp Center\u003c/a\u003e for guides and FAQs.\u003c/p\u003e\n\n\u003cp\u003eTo help us assist you faster, please include the app name (\u003cstrong\u003eRead Receipts for Zendesk Pro\u003c/strong\u003e) and your \u003cstrong\u003eZendesk subdomain name\u003c/strong\u003e in your message.\u003c/p\u003e\n","raw_long_description":"![Infigos Banner](https://myreadreceipts.com/img/infigos-banner-dblue.png)\n\n### Supercharge Zendesk with Email Tracking \u0026 Read Receipts\nRead Receipts for Zendesk brings seamless email tracking and read receipt functionality to Zendesk, empowering support teams with real-time visibility into customer engagement. Instantly know when your message was opened, which comment was read, and what actions your customers took — all from inside Zendesk.\n\n### Why Choose Read Receipts for Zendesk?\n1. **Faster Resolutions, Higher CSAT**: Reduce resolution time and improve follow-up timing by tracking engagement.\n2. **Real-Time Analytics**: Analyze engagement by agent, group, or automation to make smarter staffing and workflow decisions.\n3. **Automated Follow-Ups**: Trigger follow-ups or reminders for unread tickets to improve response efficiency.\n4. **Flexible Billing**: Pay only for agents who need it, or for every agent in your organization — ideal for teams like VIP Support, Sales, or Renewals.\n\n![My Read Receipts Demo](https://myreadreceipts.com/img/monitor.gif)\n\n### Powerful Features\n1. **Enhanced Visibility**: Know when customers read your messages — improve accountability and follow-up timing.\n2. **Link Tracking**: Track link opens and timestamps to refine outreach and support workflows.\n3. **Metadata**: See helpful diagnostic context such as browser and operating system information (when available).\n4. **IP Blacklisting**: Avoid false positives by excluding known internal or partner IP ranges.\n5. **Regulatory Support**: Built to support GDPR/CCPA compliance efforts with a data-minimization approach.\n6. **Flexible Configuration**: Customize the read receipt sender (e.g., readreceipt@yourcompany.com). Choose how receipts appear in Zendesk — as private comments or stored via ticket fields.\n\n### Data \u0026 Privacy (Disclosure)\nRead Receipts only accesses the minimum Zendesk data required to provide read receipt and link tracking functionality. Data is not sold or shared with third parties and is used solely to operate the service. OAuth is used for authorization and credentials are stored securely.\n\nFor full details, please review our Privacy Policy:\n[Privacy Policy](https://myreadreceipts.com/privacy-policy.html)\n\n\n### Join our trusted community\nRead Receipts \u0026 Email Tracking was crafted to extend Zendesk’s capabilities and is trusted by teams globally.\n\n### Get Started Today!\nReady to upgrade your customer support workflow? Install now and enable Read Receipts inside Zendesk.","raw_installation_instructions":"\n1. Click **Install** to begin setup\n2. You’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).\n3. During installation, you’ll be asked to configure access (you can apply **role or group restrictions** to limit usage to specific agents).\n4. Once the app is installed in your account, click on the \"Read Receipts\" app icon in the left-hand navigation panel.\n5. In the app, scroll down to the configuration section and click \"Authorize Zendesk\" to securely connect your Zendesk account via OAuth.\n\nIf you have any questions or suggestions, reach out to us at [support@myreadreceipts.com](mailto:support@myreadreceipts.com) or visit our [Help Center](https://support.myreadreceipts.com/hc/en-us) for guides and FAQs.\n\nTo help us assist you faster, please include the app name (**Read Receipts for Zendesk Pro**) and your **Zendesk subdomain name** in your message.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146376.apps.zdusercontent.com/146376/assets/1776262014-c69bb6e81309cb31bb708f78ac663cd2/logo-small.png","large_icon":"https://146376.apps.zdusercontent.com/146376/assets/1776262014-c69bb6e81309cb31bb708f78ac663cd2/logo.png","screenshots":["https://146376.apps.zdusercontent.com/146376/assets/1776262014-c69bb6e81309cb31bb708f78ac663cd2/screenshot-0.png","https://146376.apps.zdusercontent.com/146376/assets/1776262014-c69bb6e81309cb31bb708f78ac663cd2/screenshot-1.png","https://146376.apps.zdusercontent.com/146376/assets/1776262014-c69bb6e81309cb31bb708f78ac663cd2/screenshot-2.png"],"installation_count":205},{"id":146387,"name":"Expiration Reminder","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":496715,"app_id":146387,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-19T18:57:51Z","updated_at":"2018-01-19T18:57:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3055449,"app_id":146387,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-09-13T17:26:51Z","updated_at":"2024-09-13T17:26:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":687,"entity_id":146387,"app_id":146387,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:06.000Z","updated_at":"2019-05-15T05:45:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-19T18:57:50Z","updated_at":"2025-04-04T00:03:35Z","terms_conditions_url":null,"app_organization":{"id":1379,"name":"Expiration Reminder","email":"support@expirationreminder.com","website":"http://www.expirationreminder.com","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-01-19T18:57:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.expirationreminder.net/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-09-13T17:26:50Z","owner_id":269519,"author_name":"SkyXoft Technologies, Inc.","author_email":"support@expirationreminder.net","author_url":"https://www.expirationreminder.net/features/zendesk","short_description":"Automatically track expiration dates for contracts, licenses, etc.","long_description":"\u003ch1\u003eExpiration Reminder\u003c/h1\u003e\n\n\u003cp\u003eStay compliant effortlessly with Expiration Reminder! Our app helps you track and manage important expiration dates for employee certifications, contracts, licenses, insurance, and more—all within Zendesk. Automate reminders to avoid missed renewals and ensure compliance across teams.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAuto-generated reminders for expiring items\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTrack employee and contract compliance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomizable notification settings\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeamless integration with Zendesk Support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn-depth reporting and analytics\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnsure compliance, reduce risk, and save time with Expiration Reminder! \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.expirationreminder.net/integrations/zendesk\"\u003eExpiration Reminder\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installation, click the Login to Expiration Reminder link that appears inside the Expiration Reminder app \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;ll be redirected to the Expiration Reminder app \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin or Sign up to Expiration Reminder \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk to access your Expiration Reminder account \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe integration will automatically allows creation of expiration items and list related items for the ticket requester\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Expiration Reminder\n\nStay compliant effortlessly with Expiration Reminder! Our app helps you track and manage important expiration dates for employee certifications, contracts, licenses, insurance, and more—all within Zendesk. Automate reminders to avoid missed renewals and ensure compliance across teams.\n\n\n\n## Key Features:\n\n- Auto-generated reminders for expiring items\n\n- Track employee and contract compliance\n\n- Customizable notification settings\n\n- Seamless integration with Zendesk Support\n\n- In-depth reporting and analytics\n\n\n\nEnsure compliance, reduce risk, and save time with Expiration Reminder! \n\n Learn more at [Expiration Reminder](https://www.expirationreminder.net/integrations/zendesk)","raw_installation_instructions":"After installation, click the Login to Expiration Reminder link that appears inside the Expiration Reminder app \n\n- You'll be redirected to the Expiration Reminder app \n\n- Login or Sign up to Expiration Reminder \n\n- Authorize Zendesk to access your Expiration Reminder account \n\n- The integration will automatically allows creation of expiration items and list related items for the ticket requester","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146387.apps.zdusercontent.com/146387/assets/1726176870-9045e9d56592ed728b974dcac6a5f33b/logo-small.png","large_icon":"https://146387.apps.zdusercontent.com/146387/assets/1726176870-9045e9d56592ed728b974dcac6a5f33b/logo.png","screenshots":["https://146387.apps.zdusercontent.com/146387/assets/1726176870-9045e9d56592ed728b974dcac6a5f33b/screenshot-0.png","https://146387.apps.zdusercontent.com/146387/assets/1726176870-9045e9d56592ed728b974dcac6a5f33b/screenshot-1.png","https://146387.apps.zdusercontent.com/146387/assets/1726176870-9045e9d56592ed728b974dcac6a5f33b/screenshot-2.png"],"installation_count":11},{"id":146851,"name":"ADManager Plus","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":498773,"app_id":146851,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-24T18:05:28Z","updated_at":"2018-01-24T18:05:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1252362,"app_id":146851,"name":"admpConfiguration","kind":"hidden","required":false,"position":1,"created_at":"2021-04-13T18:21:30Z","updated_at":"2021-04-13T18:21:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1252363,"app_id":146851,"name":"admpDomainList","kind":"hidden","required":false,"position":2,"created_at":"2021-04-13T18:21:30Z","updated_at":"2021-04-13T18:21:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1252364,"app_id":146851,"name":"admpZendeskMapping","kind":"hidden","required":false,"position":3,"created_at":"2021-04-13T18:21:30Z","updated_at":"2021-04-13T18:21:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446338,"app_id":146851,"name":"admpActions","kind":"hidden","required":false,"position":4,"created_at":"2023-03-28T21:42:50Z","updated_at":"2023-03-28T21:42:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446339,"app_id":146851,"name":"admpUserCreationFormFields","kind":"hidden","required":false,"position":5,"created_at":"2023-03-28T21:42:50Z","updated_at":"2023-03-28T21:42:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":689,"entity_id":146851,"app_id":146851,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:08.000Z","updated_at":"2019-05-15T05:45:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-24T18:05:25Z","updated_at":"2025-04-04T00:03:36Z","terms_conditions_url":null,"app_organization":{"id":1460,"name":"Manage Engine","email":"support@admanagerplus.com","website":"https://www.manageengine.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2018-01-24T18:05:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://store.manageengine.com/ad-manager/"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2023-10-05T17:57:58Z","owner_id":269519,"author_name":"ManageEngine","author_email":"support@admanagerplus.com","author_url":"https://www.manageengine.com/products/ad-manager/","short_description":"App to create and manage Active Directory user accounts from Zendesk console.","long_description":"\u003cp\u003e\u003cstrong\u003eWho is the ADManager Plus app for?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIt is for the IT help desk technicians, and enables them to create and Active Directory user accounts from within Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow will this app benefit Zendesk users?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUsing this app, IT service desk technicians can create accounts for users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite, simultaneously. They can also reset passwords, enable or disable, unlock and delete user accounts, right from the menu in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUsing the ADManager Plus app, Zendesk technicians can perform the following actions, right from within their help desk tool’s console:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- One-click employee onboarding and offboarding\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eActive Directory user account creation, along with Office 365, Exchange Server, Skype for Business, and G Suite accounts.\u003cbr\u003e\nActive Directory user account deletion.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Simplified user account management\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eReset password\u003cbr\u003e\nUnlock user account\u003cbr\u003e\nEnable or disable user account\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRelease Notes\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 2.2\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBug fixes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 2.1\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBug fixes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 2.0\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOption to customize the user creation form.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecurity enhancements.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTask status will now be displayed as comments in tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 1.4\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBug fixes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 1.3\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBug fixes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 1.2\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOption to fine-tune Zendesk users while associating.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 1.1\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA brand new user interface for server configuration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdds user association option which enables you to map Zendesk user to ADManager Plus HDT and restrict the HDTs to do only delegated actions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion 1.0\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUser account creation in AD, Office 365, Exchange Server, Skype for Business, and G Suite.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAD user password reset\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable or disable user account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser account unlock\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser account deletion\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIntegrate ManageEngine ADManager Plus with Zendesk for an efficient and quick help desi-driven Active Directory management.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupported ADManager Plus versions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eADManager Plus build \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/ad-manager/service-pack.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendesk_admanager\u0026utm_content=zendesk_admanager\"\u003e7064\u003c/a\u003e\u003c/strong\u003e and later versions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo configure ADManager Plus app, / To integrate ADManager Plus app with Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload ADManager Plus app from apps marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eADManager Plus icon\u003c/strong\u003e from the navigation pane on the left side of the console.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/ad-manager/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendesk_admanager\u0026utm_content=zendesk_admanager\"\u003eDownload\u003c/a\u003e\u003c/strong\u003e and install ADManager Plus.\u003c/p\u003e\n\n\u003cp\u003eNote: Ensure that version of ADManager Plus that you install is 7064 or above.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify the ADManager Plus server URL in it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the administrator’s credentials to complete the integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e You are now all set to create and manage your employees\u0026#39; Active Directory user accounts from Zendesk console.\u003c/p\u003e\n","raw_long_description":"**Who is the ADManager Plus app for?**\n\nIt is for the IT help desk technicians, and enables them to create and Active Directory user accounts from within Zendesk.\n\n**How will this app benefit Zendesk users?**\n\nUsing this app, IT service desk technicians can create accounts for users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite, simultaneously. They can also reset passwords, enable or disable, unlock and delete user accounts, right from the menu in Zendesk.\n\n**Key Features**\n\nUsing the ADManager Plus app, Zendesk technicians can perform the following actions, right from within their help desk tool’s console:\n\n**- One-click employee onboarding and offboarding**\n\nActive Directory user account creation, along with Office 365, Exchange Server, Skype for Business, and G Suite accounts.\nActive Directory user account deletion.\n\n\n**- Simplified user account management**\n\nReset password\nUnlock user account\nEnable or disable user account\n\n\n\n**Release Notes**\n\n**Version 2.2**\n\n- Bug fixes\n\n**Version 2.1**\n\n- Bug fixes\n\n**Version 2.0**\n\n- Option to customize the user creation form.\n\n- Security enhancements.\n\n- Task status will now be displayed as comments in tickets.\n\n**Version 1.4**\n\n- Bug fixes\n\n**Version 1.3**\n\n- Bug fixes\n\n**Version 1.2**\n\n- Option to fine-tune Zendesk users while associating.\n\n**Version 1.1**\n\n- A brand new user interface for server configuration.\n\n- Adds user association option which enables you to map Zendesk user to ADManager Plus HDT and restrict the HDTs to do only delegated actions.\n\n**Version 1.0**\n\n- User account creation in AD, Office 365, Exchange Server, Skype for Business, and G Suite.\n\n- AD user password reset\n\n- Enable or disable user account\n\n- User account unlock\n\n- User account deletion","raw_installation_instructions":"Integrate ManageEngine ADManager Plus with Zendesk for an efficient and quick help desi-driven Active Directory management.\n\n\n\n**Supported ADManager Plus versions**\n\nADManager Plus build **[7064](https://www.manageengine.com/products/ad-manager/service-pack.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendesk_admanager\u0026utm_content=zendesk_admanager)** and later versions.\n\n\n\n**To configure ADManager Plus app, / To integrate ADManager Plus app with Zendesk**\n\n- Log in to Zendesk.\n\n- Download ADManager Plus app from apps marketplace.\n\n- Click the **ADManager Plus icon** from the navigation pane on the left side of the console.\n\n- **[Download](https://www.manageengine.com/products/ad-manager/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendesk_admanager\u0026utm_content=zendesk_admanager)** and install ADManager Plus.\n\n\tNote: Ensure that version of ADManager Plus that you install is 7064 or above.\n\n- Specify the ADManager Plus server URL in it.\n\n- Enter the administrator’s credentials to complete the integration.\n\n\n You are now all set to create and manage your employees' Active Directory user accounts from Zendesk console.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146851.apps.zdusercontent.com/146851/assets/1696316623-bda1de9194f6404213dc762957ab0f1e/logo-small.png","large_icon":"https://146851.apps.zdusercontent.com/146851/assets/1696316623-bda1de9194f6404213dc762957ab0f1e/logo.png","screenshots":["https://146851.apps.zdusercontent.com/146851/assets/1696316623-bda1de9194f6404213dc762957ab0f1e/screenshot-0.png","https://146851.apps.zdusercontent.com/146851/assets/1696316623-bda1de9194f6404213dc762957ab0f1e/screenshot-1.png","https://146851.apps.zdusercontent.com/146851/assets/1696316623-bda1de9194f6404213dc762957ab0f1e/screenshot-2.png"],"installation_count":68},{"id":146869,"name":"BIZTEL","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":498864,"app_id":146869,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-25T00:00:33Z","updated_at":"2018-01-25T00:00:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":498863,"app_id":146869,"name":"biztel_url","kind":"text","required":true,"position":1,"created_at":"2018-01-25T00:00:32Z","updated_at":"2018-01-25T00:00:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":691,"entity_id":146869,"app_id":146869,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:11.000Z","updated_at":"2019-05-15T05:45:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-25T00:00:30Z","updated_at":"2025-04-04T00:03:36Z","terms_conditions_url":null,"app_organization":{"id":1169,"name":"株式会社リンク","email":"servicedesk@biztel.jp","website":"http://biztel.jp/","country_code":"JP","stripe_account_id":null,"state":null},"locations":[1,3,5,7],"date_published":"2018-01-25T00:00:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://biztel.jp"},"location_names":["top_bar","ticket_sidebar","user_sidebar","background"],"last_update_time":"2019-09-10T21:23:24Z","owner_id":269519,"author_name":"BIZTEL","author_email":"servicedesk@biztel.jp","author_url":"https://biztel.jp/","short_description":"国内導入実績No.1のクラウド型コールセンター／CTIシステム","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBIZTELコールセンターとは？\u003c/h2\u003e\n\n\u003cp\u003eお客さま仕様のコールセンターを実現する高い拡張性と多彩なオプションサービス。　面倒な工事や設備導入は一切不要！　インターネットとPCのみで利用できるクラウド型コールセンター/CTIシステムです。  \u003c/p\u003e\n\n\u003cp\u003eこれまでオフィスにPBX（交換機）等の機器を設置しなければ利用できなかったコールセンター機能をクラウドでご利用いただけるサービスです。  \u003c/p\u003e\n\n\u003cp\u003e機能の全てはデータセンターのBIZTELサーバからインターネット網を通じて提供されます。　幅広い規模・業種で導入され、1,000社超の導入実績を誇るクラウド型コールセンターシステムのパイオニアです。  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eサービスについてのお問合せ　☎0120-948-135　(平日9:30～18:30)\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBIZTELアプリを利用するためにはBIZTEL、及びCRM連携オプションのご契約が必要です。\u003cbr\u003e\u003cbr\u003e\n \u003ca href=\"https://biztel.jp/options/crm.html\"\u003ehttps://biztel.jp/options/crm.html\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**  \n  \n---\n  \n## BIZTELコールセンターとは？  \n  \nお客さま仕様のコールセンターを実現する高い拡張性と多彩なオプションサービス。　面倒な工事や設備導入は一切不要！　インターネットとPCのみで利用できるクラウド型コールセンター/CTIシステムです。  \n  \nこれまでオフィスにPBX（交換機）等の機器を設置しなければ利用できなかったコールセンター機能をクラウドでご利用いただけるサービスです。  \n  \n機能の全てはデータセンターのBIZTELサーバからインターネット網を通じて提供されます。　幅広い規模・業種で導入され、1,000社超の導入実績を誇るクラウド型コールセンターシステムのパイオニアです。  \n  \n---\n  \nサービスについてのお問合せ　☎0120-948-135　(平日9:30～18:30)","raw_installation_instructions":"BIZTELアプリを利用するためにはBIZTEL、及びCRM連携オプションのご契約が必要です。  \n [https://biztel.jp/options/crm.html](https://biztel.jp/options/crm.html)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146869.apps.zdusercontent.com/146869/assets/1566959941-f77010bf83ac9aee90a02f756b887670/logo-small.png","large_icon":"https://146869.apps.zdusercontent.com/146869/assets/1566959941-f77010bf83ac9aee90a02f756b887670/logo.png","screenshots":["https://146869.apps.zdusercontent.com/146869/assets/1566959941-f77010bf83ac9aee90a02f756b887670/screenshot-0.png","https://146869.apps.zdusercontent.com/146869/assets/1566959941-f77010bf83ac9aee90a02f756b887670/screenshot-1.png","https://146869.apps.zdusercontent.com/146869/assets/1566959941-f77010bf83ac9aee90a02f756b887670/screenshot-2.png"],"installation_count":14},{"id":146871,"name":"Shortcut","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":498866,"app_id":146871,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-25T00:35:01Z","updated_at":"2018-01-25T00:35:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2701024,"app_id":146871,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2023-09-20T17:34:36Z","updated_at":"2023-09-20T17:34:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":692,"entity_id":146871,"app_id":146871,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:12.000Z","updated_at":"2019-05-15T05:45:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":3,"count":{"5":3,"4":1,"1":3,"2":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#009999","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2018-01-25T00:35:00Z","updated_at":"2026-02-11T18:27:07Z","terms_conditions_url":null,"app_organization":{"id":1492,"name":"Shortcut Software Company","email":"support@shortcut.com","website":"https://www.shortcut.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2018-01-25T00:35:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://shortcut.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-09-21T20:48:59Z","owner_id":269519,"author_name":"Shortcut","author_email":"hello@shortcut.com","author_url":"https://shortcut.com","short_description":"Create and link Shortcut Stories from Zendesk tickets","long_description":"\u003cp\u003eWith the Shortcut - Zendesk integration, you can easily associate Zendesk tickets with Shortcut Stories to ensure that all bugs are fixed and great feature suggestions are captured. \u003c/p\u003e\n\n\u003ch3\u003eAssign and Track Bugs\u003c/h3\u003e\n\n\u003cp\u003eSometimes bugs can be tackled at the support desk, but other times they require work on the engineering side. By creating and associating a Shortcut Story with an outstanding ticket, you can be sure that the right member of your team can pick up that work. Tickets can be added to Stories in either the Zendesk or Shortcut interface. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shortcut.com/images/screenshots/zendesk-add-support-ticket.png\" alt=\"Add New Support Ticket\"\u003e \u003c/p\u003e\n\n\u003ch3\u003eBoost Feature Requests\u003c/h3\u003e\n\n\u003cp\u003eCustomers are often overflowing with suggestions for how your product could be enhanced. When requests come in for feature improvements, you can either search for the existing Story and attach the Zendesk ticket or create a new Story to capture newly requested ideas.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting Your Zendesk Tickets onto your Shortcut Stories board has never been easier! \u003c/p\u003e\n\n\u003ch3\u003eTo Install\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, click \u003cstrong\u003eInstall\u003c/strong\u003e and then click Sign in with Shortcut \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Shortcut, choose the workspace you would like Zendesk to have access to and click Allow Access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBack in Zendesk, click Install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"With the Shortcut - Zendesk integration, you can easily associate Zendesk tickets with Shortcut Stories to ensure that all bugs are fixed and great feature suggestions are captured. \n\n### Assign and Track Bugs \n\nSometimes bugs can be tackled at the support desk, but other times they require work on the engineering side. By creating and associating a Shortcut Story with an outstanding ticket, you can be sure that the right member of your team can pick up that work. Tickets can be added to Stories in either the Zendesk or Shortcut interface. \n\n![Add New Support Ticket](https://shortcut.com/images/screenshots/zendesk-add-support-ticket.png) \n\n### Boost Feature Requests \n\nCustomers are often overflowing with suggestions for how your product could be enhanced. When requests come in for feature improvements, you can either search for the existing Story and attach the Zendesk ticket or create a new Story to capture newly requested ideas.","raw_installation_instructions":"Getting Your Zendesk Tickets onto your Shortcut Stories board has never been easier! \n\n### To Install \n\n* In Zendesk, click **Install** and then click Sign in with Shortcut \n\n* In Shortcut, choose the workspace you would like Zendesk to have access to and click Allow Access.\n\n* Back in Zendesk, click Install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://146871.apps.zdusercontent.com/146871/assets/1695299852-90e0809e398efc861542f69ade6c6a6f/logo-small.png","large_icon":"https://146871.apps.zdusercontent.com/146871/assets/1695299852-90e0809e398efc861542f69ade6c6a6f/logo.png","screenshots":["https://146871.apps.zdusercontent.com/146871/assets/1695299852-90e0809e398efc861542f69ade6c6a6f/screenshot-0.png","https://146871.apps.zdusercontent.com/146871/assets/1695299852-90e0809e398efc861542f69ade6c6a6f/screenshot-1.png","https://146871.apps.zdusercontent.com/146871/assets/1695299852-90e0809e398efc861542f69ade6c6a6f/screenshot-2.png"],"installation_count":191},{"id":147057,"name":"IntegrateCloud Connector for Azure DevOps Pro","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":499499,"app_id":147057,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-26T14:16:07Z","updated_at":"2018-01-26T14:16:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":693,"entity_id":147057,"app_id":147057,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:13.000Z","updated_at":"2019-05-15T05:45:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":36,"average":5,"count":{"5":28,"4":6,"1":2,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-26T14:16:06Z","updated_at":"2025-04-04T00:03:36Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-01-26T14:16:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-09-07T20:38:58Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Automate Sharing of data between Zendesk and Azure DevOps using IntegrateCloud","long_description":"\u003cp\u003eAzure DevOps integration by IntegrateCloud is seamless integration between Zendesk and Azure DevOps.\u003c/p\u003e\n\n\u003cp\u003eConnect Zendesk support and Azure Devops development teams using IntegrateCloud.\u003c/p\u003e\n\n\u003cp\u003eAzure DevOps integration  allows the agents to create DevOps work items from Zendesk ticket easily.\u003c/p\u003e\n\n\u003cp\u003eCreate Bug,Epic,Feature,User Story,Product Backlog work item right from the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130283374/16-i-iscm-8-w-c-5-hfgimcr.gif\" alt=\"Azure DevOps\"\u003e.\u003c/p\u003e\n\n\u003cp\u003eThey can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609129944103/1-y-419-nz-vvmfu-8-i-wi.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eZedesk Agents can search and link existing workitems from Azure Devops in the IntegrateCloud app itself.\u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to Azure Devops and from Azure Devops to Zendesk . The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130177890/10-e-pc-3-f-pv-9-z-gq-q-2-sd.png\" alt=\"Azure DevOps\"\u003e \u003c/p\u003e\n\n\u003cp\u003eZendesk - The Zendesk Azure Devops app by IntegrateCloud is easy to setup and use.The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate New Work Item\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing Work Item\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify linked Work Items\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWork Item History\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item.Users can link existing work items to any Zendesk tickets. Users can also send the notifications to work items.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status and attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly.\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Azure Devops integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-azure-devops-connector\"\u003ehttps://support.integratecloud.com/zendesk-azure-devops-connector\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket.\u003c/li\u003e\n\u003cli\u003eClick on the Apps link and you will see the DevOps Integration Azure DevOps App.\u003c/li\u003e\n\u003cli\u003eClick on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Azure DevOps integration by IntegrateCloud is seamless integration between Zendesk and Azure DevOps.\n\n Connect Zendesk support and Azure Devops development teams using IntegrateCloud.\n\n Azure DevOps integration  allows the agents to create DevOps work items from Zendesk ticket easily.\n\n Create Bug,Epic,Feature,User Story,Product Backlog work item right from the app.\n\n ![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130283374/16-i-iscm-8-w-c-5-hfgimcr.gif).\n\n They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support \n\n ![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609129944103/1-y-419-nz-vvmfu-8-i-wi.png)\n\n Zedesk Agents can search and link existing workitems from Azure Devops in the IntegrateCloud app itself.\n\n Zendesk - Azure DevOps app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to Azure Devops and from Azure Devops to Zendesk . The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team.\n\n ![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130177890/10-e-pc-3-f-pv-9-z-gq-q-2-sd.png) \n\n Zendesk - The Zendesk Azure Devops app by IntegrateCloud is easy to setup and use.The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\n\n **Create New Work Item**\n\n The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.\n\n **Link Existing Work Item**\n\n The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\n\n **Notify linked Work Items**\n\n Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying.\n\n **Work Item History**\n\n In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item.Users can link existing work items to any Zendesk tickets. Users can also send the notifications to work items.\n\n **Syncing of Comments and Status** \n\n In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status and attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly.\n\n The Zendesk Azure Devops integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-azure-devops-connector\u003e","raw_installation_instructions":" \n   1. Click Install button to install the app to your Zendesk instance.\n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket.\n\n 3. Click on the Apps link and you will see the DevOps Integration Azure DevOps App.\n\n 4. Click on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://147057.apps.zdusercontent.com/147057/assets/1662502418-5a572901552ed8e381426918f844a199/logo-small.png","large_icon":"https://147057.apps.zdusercontent.com/147057/assets/1662502418-5a572901552ed8e381426918f844a199/logo.png","screenshots":["https://147057.apps.zdusercontent.com/147057/assets/1662502418-5a572901552ed8e381426918f844a199/screenshot-0.png","https://147057.apps.zdusercontent.com/147057/assets/1662502418-5a572901552ed8e381426918f844a199/screenshot-1.png","https://147057.apps.zdusercontent.com/147057/assets/1662502418-5a572901552ed8e381426918f844a199/screenshot-2.png"],"installation_count":96},{"id":147543,"name":"WelcomeTrack","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":501268,"app_id":147543,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-01-31T12:58:00Z","updated_at":"2018-01-31T12:58:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":501267,"app_id":147543,"name":"WelcomeTrackToken","kind":"text","required":true,"position":1,"created_at":"2018-01-31T12:58:00Z","updated_at":"2018-01-31T12:58:00Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":702,"entity_id":147543,"app_id":147543,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:24.000Z","updated_at":"2019-05-15T05:45:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-01-31T12:57:58Z","updated_at":"2026-03-27T17:02:52Z","terms_conditions_url":null,"app_organization":{"id":1497,"name":"WelcomeTrack","email":"technique@welcometrack.com","website":"http://www.welcometrack.com/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-01-31T12:57:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.welcometrack.com/contacts"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-27T17:02:47Z","owner_id":269519,"author_name":"welcometrack","author_email":"technique@welcometrack.com","author_url":"https://www.welcometrack.com","short_description":"WelcomeTrack tracker for client's order","long_description":"\u003ch3\u003eHeader line\u003c/h3\u003e\n\n\u003cp\u003eWelcomeTrack (https://www.welcometrack.com/) collects and analyzes real-time data from e-merchants, their logistics experts and carriers. The WelcomeTrack app build integration between your zendesk account and Welcometrack. It helps you keep track of the orders for your client. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet orders list using client email \u003c/li\u003e\n\u003cli\u003eGet expedition details for each orders \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy: https://welcometrack.com/en/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConnect on WelcomeTrack with your account, click on the settings icon (top right menu) and choose \u0026#39;Clé API\u0026#39; (API keys). Click on the \u0026#39;Create\u0026#39; button\u0026#39;, select a name for the key (i.e. Zendesk integration key) and click on \u0026#39;Save\u0026#39;. Copy and paste the automatically generated key value and use it when you install the app in Zendesk from the marketplace.\u003c/p\u003e\n","raw_long_description":"### Header line  \n\nWelcomeTrack (https://www.welcometrack.com/) collects and analyzes real-time data from e-merchants, their logistics experts and carriers. The WelcomeTrack app build integration between your zendesk account and Welcometrack. It helps you keep track of the orders for your client. \n\n* Get orders list using client email \n* Get expedition details for each orders \n\n Privacy policy: https://welcometrack.com/en/privacy-policy/","raw_installation_instructions":"Connect on WelcomeTrack with your account, click on the settings icon (top right menu) and choose 'Clé API' (API keys). Click on the 'Create' button', select a name for the key (i.e. Zendesk integration key) and click on 'Save'. 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The agent also has the option of creating a new related ticket for a given order and lets the app auto fill the requester\u0026#39;s info and the order_id for the new ticket that will be created.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, there is also an side bar app that automatically loads the orders from the ticket\u0026#39;s requester.\u003c/p\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://drive.google.com/file/d/1ftdNP6R8R9hTnDB9pVAffAnDYi4UIe89/view\"\u003eprivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you install the app, it will require four inputs:\u003c/p\u003e\n\n\u003cp\u003e*vtex_url - the url from the api, e.g. \u0026#39;webservice-johnscompany.vtexcommercestable.com.br\u0026#39;\u003c/p\u003e\n\n\u003cp\u003e*vtex_key - the api key\u003c/p\u003e\n\n\u003cp\u003e*vtex_token - the api token\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003ecustom\u003cem\u003efield\u003c/em\u003eid - the id of the custom field ticket previously created for storing the VTEX\u0026#39;s order id on tickets\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003estatus - Zendesk\u0026#39;s custom field id for storing the VTEX order status\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003ecustomer_name - Zendesk\u0026#39;s custom field id for storing the VTEX order client name\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003ecustomer_document - Zendesk\u0026#39;s custom field id for storing the VTEX order client document\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003ecustomer_phone - Zendesk\u0026#39;s custom field id for storing the VTEX order client phone number\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003edate - Zendesk\u0026#39;s custom field id for storing the VTEX order date\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003edescription - Zendesk\u0026#39;s custom field id for storing the VTEX order description\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003epayment - Zendesk\u0026#39;s custom field id for storing the VTEX order payment type\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003evalue - Zendesk\u0026#39;s custom field id for storing the VTEX order value\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003etransport_value - Zendesk\u0026#39;s custom field id for storing the VTEX order transporter value\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003etransport_name - Zendesk\u0026#39;s custom field id for storing the VTEX order transporter name\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003estate - Zendesk\u0026#39;s custom field id for storing the VTEX order state\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003eprocessing_date - Zendesk\u0026#39;s custom field id for storing the VTEX order processing date\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003eeletronic_receipt - Zendesk\u0026#39;s custom field id for storing the VTEX order electronic receipt\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003edeliver_date - Zendesk\u0026#39;s custom field id for storing the VTEX order delivery date\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003etotal - Zendesk\u0026#39;s custom field id for storing the VTEX order total value\u003c/p\u003e\n\n\u003cp\u003e*fill_field - Zendesk\u0026#39;s custom field id for inform if the tickets were filled by app\u003c/p\u003e\n\n\u003cp\u003e*show_headlight - Field to define if the Headlight is displayed (true to display and false to don\u0026#39;t display)\u003c/p\u003e\n\n\u003cp\u003e*vtex\u003cem\u003eorder\u003c/em\u003elimit_change - Zendesk\u0026#39;s custom field id for storing the VTEX limit date to exchange\u003c/p\u003e\n","raw_long_description":"The app is used for managing the client's VTEX orders, through its api. Once the client provides his credentials to access the api (during installation), the app allows the Zendesk agents to search through all client's VTEX orders and visualize all its related infos. It also allows the option to cancel the orders. \n\n Besides that, the app also provides integration with Zendesk tickets. The client must create a custom ticket field for storing the VTEX's order id. This custom field links the tickets to the orders and once the agent visualizes the order's infos in the app he can also see its related tickets. The agent also has the option of creating a new related ticket for a given order and lets the app auto fill the requester's info and the order_id for the new ticket that will be created.\n\n Furthermore, there is also an side bar app that automatically loads the orders from the ticket's requester.\n\nView our [privacy policy](https://drive.google.com/file/d/1ftdNP6R8R9hTnDB9pVAffAnDYi4UIe89/view)","raw_installation_instructions":"Once you install the app, it will require four inputs:\n\n*vtex_url - the url from the api, e.g. 'webservice-johnscompany.vtexcommercestable.com.br'\n\n*vtex_key - the api key\n\n*vtex_token - the api token\n\n*vtex_order_custom_field_id - the id of the custom field ticket previously created for storing the VTEX's order id on tickets\n\n*vtex_order_status - Zendesk's custom field id for storing the VTEX order status\n\n*vtex_order_customer_name - Zendesk's custom field id for storing the VTEX order client name\n\n*vtex_order_customer_document - Zendesk's custom field id for storing the VTEX order client document\n\n*vtex_order_customer_phone - Zendesk's custom field id for storing the VTEX order client phone number\n\n*vtex_order_date - Zendesk's custom field id for storing the VTEX order date\n\n*vtex_order_description - Zendesk's custom field id for storing the VTEX order description\n\n*vtex_order_payment - Zendesk's custom field id for storing the VTEX order payment type\n\n*vtex_order_value - Zendesk's custom field id for storing the VTEX order value\n\n*vtex_order_transport_value - Zendesk's custom field id for storing the VTEX order transporter value\n\n*vtex_order_transport_name - Zendesk's custom field id for storing the VTEX order transporter name\n\n*vtex_order_state - Zendesk's custom field id for storing the VTEX order state\n\n*vtex_order_processing_date - Zendesk's custom field id for storing the VTEX order processing date\n\n*vtex_order_eletronic_receipt - Zendesk's custom field id for storing the VTEX order electronic receipt\n\n*vtex_order_deliver_date - Zendesk's custom field id for storing the VTEX order delivery date\n\n*vtex_order_total - Zendesk's custom field id for storing the VTEX order total value\n\n*fill_field - Zendesk's custom field id for inform if the tickets were filled by app\n\n*show_headlight - Field to define if the Headlight is displayed (true to display and false to don't display)\n\n*vtex_order_limit_change - Zendesk's custom field id for storing the VTEX limit date to exchange","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://147884.apps.zdusercontent.com/147884/assets/1785947074-006384e10a43feec12fde1e55d71aa60/logo-small.png","large_icon":"https://147884.apps.zdusercontent.com/147884/assets/1785947074-006384e10a43feec12fde1e55d71aa60/logo.png","screenshots":["https://147884.apps.zdusercontent.com/147884/assets/1785947074-006384e10a43feec12fde1e55d71aa60/screenshot-0.png","https://147884.apps.zdusercontent.com/147884/assets/1785947074-006384e10a43feec12fde1e55d71aa60/screenshot-1.png","https://147884.apps.zdusercontent.com/147884/assets/1785947074-006384e10a43feec12fde1e55d71aa60/screenshot-2.png"],"installation_count":150},{"id":147975,"name":"Assembled","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":502822,"app_id":147975,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-05T04:38:34Z","updated_at":"2018-02-05T04:38:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2435461,"app_id":147975,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2023-03-14T18:29:09Z","updated_at":"2023-03-14T18:29:09Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":707,"entity_id":147975,"app_id":147975,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:30.000Z","updated_at":"2019-05-15T05:45:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":12,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#247A70","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-02-05T04:38:33Z","updated_at":"2026-01-06T00:10:18Z","terms_conditions_url":null,"app_organization":{"id":1383,"name":"Assembled","email":"support@assembledhq.com","website":"www.assembled.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,7,1,10],"date_published":"2018-02-05T04:38:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.assembled.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","background","top_bar","ticket_editor"],"last_update_time":"2025-02-20T19:40:16Z","owner_id":269519,"author_name":"Assembled","author_email":"support@assembled.com","author_url":"https://www.assembled.com","short_description":"Support operations for AI-powered copilot, automation, and workforce management","long_description":"\u003cp\u003eAssembled is the support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands like Stripe, Zoom, Etsy and Autodesk use Assembled to make sure customers always get the right answer at the right time. Assembled’s workforce management (WFM) and vendor management capabilities ensure optimal staffing decisions and accurate forecasting. Assembled Assist helps resolve customer issues faster by leveraging AI to get answers, draft replies, and automate repetitive tasks end-to-end. Our transparent reporting helps you gain visibility into performance and productivity, and unlocks new ways to serve evolving customer needs.\u003c/p\u003e\n\n\u003cp\u003eThe Assembled app for Zendesk puts mission-critical support operations tools at your team’s fingertips:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet instant answers from your knowledge base and integrations, in your brand’s voice\u003c/li\u003e\n\u003cli\u003eSummarize, translate, rephrase responses to customers\u003c/li\u003e\n\u003cli\u003eStay coordinated with individual and team schedules\u003c/li\u003e\n\u003cli\u003eReceive real-time updates on upcoming events and schedule changes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNote that the App is not required to use Assembled’s integration with Zendesk for case tagging, volume, forecasting, and productivity metrics.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Assembled?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI powered agent Assist\u003c/strong\u003e. Assist resolves customer inquiries faster by drafting complete responses based on your help center and integrations, all while adhering to your brand’s voice. With Assist, agents have the tools they need to move faster and admins can automate repetitive processes end-to-end. Assist uses AI to help agents summarize tickets, translate replies, write initial greetings, and wrap up tickets for escalation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet actionable forecasting right out of the box.\u003c/strong\u003e Our out-of-the-box, easy-to-configure contact volume forecasting gives you everything you need to make accurate and efficient headcount and scheduling decisions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate flexible schedules quickly and intuitively.\u003c/strong\u003e Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake data-driven decisions with robust reporting.\u003c/strong\u003e You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, manage your team, and hit key metrics.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnlock company-wide visibility with data access.\u003c/strong\u003e Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnect to your existing tech stack and workflow.\u003c/strong\u003e Unify data from your favorite contact platforms and collaboration tools so teams can focus more, and context-switch less.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=6sUOjso3uJ0\"\u003e\u003cimg src=\"https://assembled-public-assets.s3.amazonaws.com/zendesk_app_video_thumbnail.png\" alt=\"Assembled overview\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFor new customers:\u003c/strong\u003e Sign up for a \u003ca href=\"https://www.assembled.com/contact\"\u003edemo\u003c/a\u003e to learn how Assembled can improve your team\u0026#39;s efficiency. Let Assembled help you forecast demand, build and manage team schedules, and track real-time queue metrics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFor existing customers:\u003c/strong\u003e Follow this \u003ca href=\"https://support.assembled.com/hc/en-us/articles/4414677291277-Installing-the-Assembled-App-for-Zendesk\"\u003einstallation guide\u003c/a\u003e to install the app to allow your agents to view their schedules and receive notifications for upcoming events and changes to their schedule.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Assembled is the support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands like Stripe, Zoom, Etsy and Autodesk use Assembled to make sure customers always get the right answer at the right time. Assembled’s workforce management (WFM) and vendor management capabilities ensure optimal staffing decisions and accurate forecasting. Assembled Assist helps resolve customer issues faster by leveraging AI to get answers, draft replies, and automate repetitive tasks end-to-end. Our transparent reporting helps you gain visibility into performance and productivity, and unlocks new ways to serve evolving customer needs.\n\nThe Assembled app for Zendesk puts mission-critical support operations tools at your team’s fingertips:\n\n- Get instant answers from your knowledge base and integrations, in your brand’s voice\n- Summarize, translate, rephrase responses to customers\n- Stay coordinated with individual and team schedules\n- Receive real-time updates on upcoming events and schedule changes\n\nNote that the App is not required to use Assembled’s integration with Zendesk for case tagging, volume, forecasting, and productivity metrics.\n\n**Why Assembled?**\n\n**AI powered agent Assist**. Assist resolves customer inquiries faster by drafting complete responses based on your help center and integrations, all while adhering to your brand’s voice. With Assist, agents have the tools they need to move faster and admins can automate repetitive processes end-to-end. Assist uses AI to help agents summarize tickets, translate replies, write initial greetings, and wrap up tickets for escalation.\n\n**Get actionable forecasting right out of the box.** Our out-of-the-box, easy-to-configure contact volume forecasting gives you everything you need to make accurate and efficient headcount and scheduling decisions.\n\n**Create flexible schedules quickly and intuitively.** Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more.\n\n**Make data-driven decisions with robust reporting.** You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, manage your team, and hit key metrics.\n\n**Unlock company-wide visibility with data access.** Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting.\n\n**Connect to your existing tech stack and workflow.** Unify data from your favorite contact platforms and collaboration tools so teams can focus more, and context-switch less.\n\n[![Assembled overview](https://assembled-public-assets.s3.amazonaws.com/zendesk_app_video_thumbnail.png)](https://www.youtube.com/watch?v=6sUOjso3uJ0)","raw_installation_instructions":"- **For new customers:** Sign up for a [demo](https://www.assembled.com/contact) to learn how Assembled can improve your team's efficiency. Let Assembled help you forecast demand, build and manage team schedules, and track real-time queue metrics.\n\n- **For existing customers:** Follow this [installation guide](https://support.assembled.com/hc/en-us/articles/4414677291277-Installing-the-Assembled-App-for-Zendesk) to install the app to allow your agents to view their schedules and receive notifications for upcoming events and changes to their schedule.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://147975.apps.zdusercontent.com/147975/assets/1740014296-e11ad0dc50d50433abee26c2335b2721/logo-small.png","large_icon":"https://147975.apps.zdusercontent.com/147975/assets/1740014296-e11ad0dc50d50433abee26c2335b2721/logo.png","screenshots":["https://147975.apps.zdusercontent.com/147975/assets/1740014296-e11ad0dc50d50433abee26c2335b2721/screenshot-0.png","https://147975.apps.zdusercontent.com/147975/assets/1740014296-e11ad0dc50d50433abee26c2335b2721/screenshot-1.png","https://147975.apps.zdusercontent.com/147975/assets/1740014296-e11ad0dc50d50433abee26c2335b2721/screenshot-2.png"],"installation_count":211},{"id":148149,"name":"Sherpa Customer Info","state":"published","version":"2.00","framework_version":"2.0","parameters":[{"id":503573,"app_id":148149,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-06T10:58:15Z","updated_at":"2018-02-06T10:58:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":503570,"app_id":148149,"name":"sherpaServerDomain","kind":"text","required":true,"position":1,"created_at":"2018-02-06T10:58:14Z","updated_at":"2018-02-06T10:58:14Z","default_value":"services1.sherpaan.nl","secure":false,"scopes":null,"options":null},{"id":503571,"app_id":148149,"name":"applicationId","kind":"number","required":true,"position":2,"created_at":"2018-02-06T10:58:14Z","updated_at":"2018-02-06T10:58:14Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":503572,"app_id":148149,"name":"webUserToken","kind":"text","required":true,"position":3,"created_at":"2018-02-06T10:58:15Z","updated_at":"2018-02-06T10:58:15Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":526754,"app_id":148149,"name":"CopyToClipboard","kind":"checkbox","required":false,"position":4,"created_at":"2018-04-05T21:07:15Z","updated_at":"2018-04-05T21:07:15Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":709,"entity_id":148149,"app_id":148149,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:32.000Z","updated_at":"2019-05-15T05:45:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-02-06T10:58:10Z","updated_at":"2026-04-21T09:54:45Z","terms_conditions_url":null,"app_organization":{"id":1367,"name":"Sherpaan","email":"support@sherpaan.nl","website":"www.sherpaan.nl","country_code":"NL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-02-06T10:58:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sherpaan.nl/prijzen/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-03-17T17:56:34Z","owner_id":269519,"author_name":"Gerard | Sherpaan B.V.","author_email":"support@sherpaan.nl","author_url":"https://www.sherpaan.nl","short_description":"Show the customer(s) and orders from Sherpa aside your tickets.","long_description":"\u003cp\u003eWith this app you have the possibility to show the corresponding customer and orders from Sherpa. You can directly click and open the customer or order in Sherpa.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick instal and fill in the setttings. You can find the Application ID the footer of your Sherpa Winclient. For the Security Token, you have to contact Sherpaan BV.\u003c/p\u003e\n","raw_long_description":"With this app you have the possibility to show the corresponding customer and orders from Sherpa. You can directly click and open the customer or order in Sherpa.","raw_installation_instructions":"Click instal and fill in the setttings. You can find the Application ID the footer of your Sherpa Winclient. For the Security Token, you have to contact Sherpaan BV.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://148149.apps.zdusercontent.com/148149/assets/1584366908-627fda37a1daae0b2d8f6d8acea8d99a/logo-small.png","large_icon":"https://148149.apps.zdusercontent.com/148149/assets/1584366908-627fda37a1daae0b2d8f6d8acea8d99a/logo.png","screenshots":["https://148149.apps.zdusercontent.com/148149/assets/1584366908-627fda37a1daae0b2d8f6d8acea8d99a/screenshot-1.png","https://148149.apps.zdusercontent.com/148149/assets/1584366908-627fda37a1daae0b2d8f6d8acea8d99a/screenshot-2.png"],"installation_count":6},{"id":148173,"name":"Nicereply","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":503689,"app_id":148173,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-06T14:59:08Z","updated_at":"2018-02-06T14:59:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1960616,"app_id":148173,"name":"privateApiKey","kind":"text","required":true,"position":1,"created_at":"2022-04-13T16:05:53Z","updated_at":"2026-03-26T15:01:47Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":710,"entity_id":148173,"app_id":148173,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:33.000Z","updated_at":"2019-05-15T05:45:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":110,"average":5,"count":{"4":20,"5":87,"3":2,"1":1,"2":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-CEQ5JXCX36","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-02-06T14:59:07Z","updated_at":"2026-03-26T15:01:47Z","terms_conditions_url":null,"app_organization":{"id":968,"name":"Nicereply","email":"contact@nicereply.com","website":"https://www.nicereply.com/","country_code":"SK","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2018-02-06T14:59:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.nicereply.com/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-03-26T15:01:45Z","owner_id":269519,"author_name":"Nicereply","author_email":"contact@nicereply.com","author_url":"https://www.nicereply.com/?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=app-details","short_description":"CSAT, NPS and Customer Effort Score surveys for Zendesk","long_description":"\u003cp\u003e\u003cimg src=\"https://static.nicereply.com/static/images/listings/zendesk/1.1/header.png\" alt=\"Satisfied customers are worth 46% more.\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTrack the quality of your customer experience with \u003ca href=\"https://www.nicereply.com?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eNicereply\u003c/a\u003e – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://admin.nicereply.com/signup/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=14-day-free-trial\"\u003eTry it for free for 14 days.\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions about \u003ca href=\"https://www.nicereply.com/integration/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=learn-more\"\u003eNicereply for Zendesk\u003c/a\u003e for Zendesk ask us at \u003ca href=\"mailto:contact@nicereply.com\"\u003econtact@nicereply.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/u7qEJ5P2-Ac\"\u003e\u003cimg src=\"https://static.nicereply.com/static/images/listings/zendesk/1.1/video-preview.gif\" alt=\"Integration overview video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow does it work?\u003c/h2\u003e\n\n\u003cp\u003eMeasure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring \u003ca href=\"https://www.nicereply.com/product/customer-satisfaction-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eCustomer Satisfaction\u003c/a\u003e, \u003ca href=\"https://www.nicereply.com/product/net-promoter-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eNet Promoter Score\u003c/a\u003e, or \u003ca href=\"https://www.nicereply.com/product/customer-effort-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eCustomer Effort Score\u003c/a\u003e. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.nicereply.com/static/images/listings/zendesk/1.1/listing.png\" alt=\"Key features\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.nicereply.com/privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to use the Nicereply widget, \u003cstrong\u003eyou need to have an existing Nicereply account \u0026amp; integration with Zendesk Support\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you don’t have a Nicereply account DO NOT CLICK INSTALL \u0026amp; follow these steps instead:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate your 14-day free trial at \u003ca href=\"https://admin.nicereply.com/signup/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=create-account\"\u003ehttps://admin.nicereply.com/signup/zendesk\u003c/a\u003e. There’s no credit card required \u0026amp; you can cancel it anytime.\u003c/li\u003e\n\u003cli\u003eOnce you create your account follow this article to setup your Zendesk for Nicereply integration: \u003ca href=\"https://support.nicereply.com/article/65-introduction-to-zendesk-integration?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=manual\"\u003ehttps://support.nicereply.com/article/65-introduction-to-zendesk-integration\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eUsing Nicereply for Zendesk, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eChoose a satisfaction metric you would like to measure: CSAT, CES or NPS\u003c/li\u003e\n\u003cli\u003eChoose a distribution method you would like to use: an in-signature survey or an automated post-ticket resolution survey\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnjoy measuring customer satisfaction in your Zendesk conversations.\u003c/p\u003e\n","raw_long_description":"![Satisfied customers are worth 46% more.](https://static.nicereply.com/static/images/listings/zendesk/1.1/header.png)\n\nTrack the quality of your customer experience with [Nicereply](https://www.nicereply.com?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk) – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.\n\n**[Try it for free for 14 days.](https://admin.nicereply.com/signup/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=14-day-free-trial)**\n\nIf you have any questions about [Nicereply for Zendesk](https://www.nicereply.com/integration/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=learn-more) for Zendesk ask us at [contact@nicereply.com](mailto:contact@nicereply.com)\n\n[![Integration overview video](https://static.nicereply.com/static/images/listings/zendesk/1.1/video-preview.gif)](https://youtu.be/u7qEJ5P2-Ac)\n\n## How does it work?\nMeasure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring [Customer Satisfaction](https://www.nicereply.com/product/customer-satisfaction-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk), [Net Promoter Score](https://www.nicereply.com/product/net-promoter-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk), or [Customer Effort Score](https://www.nicereply.com/product/customer-effort-score?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk). Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.\n\n\n![Key features](https://static.nicereply.com/static/images/listings/zendesk/1.1/listing.png)\n\nLearn how we handle your data in our [privacy policy](https://www.nicereply.com/privacy-policy).\n","raw_installation_instructions":"In order to use the Nicereply widget, **you need to have an existing Nicereply account \u0026 integration with Zendesk Support**.\n\nIf you don’t have a Nicereply account DO NOT CLICK INSTALL \u0026 follow these steps instead:\n\n1. Create your 14-day free trial at [https://admin.nicereply.com/signup/zendesk](https://admin.nicereply.com/signup/zendesk?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=create-account). There’s no credit card required \u0026 you can cancel it anytime.\n1. Once you create your account follow this article to setup your Zendesk for Nicereply integration: [https://support.nicereply.com/article/65-introduction-to-zendesk-integration](https://support.nicereply.com/article/65-introduction-to-zendesk-integration?utm_campaign=zendesk-app-store\u0026utm_medium=app-store\u0026utm_source=zendesk\u0026utm_content=manual)\n\nUsing Nicereply for Zendesk, you can:\n\n* Choose a satisfaction metric you would like to measure: CSAT, CES or NPS\n* Choose a distribution method you would like to use: an in-signature survey or an automated post-ticket resolution survey\n\nEnjoy measuring customer satisfaction in your Zendesk conversations.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://148173.apps.zdusercontent.com/148173/assets/1772624018-7afd0746da4df7b2c75f962cfe02e8c5/logo-small.png","large_icon":"https://148173.apps.zdusercontent.com/148173/assets/1772624018-7afd0746da4df7b2c75f962cfe02e8c5/logo.png","screenshots":["https://148173.apps.zdusercontent.com/148173/assets/1772624018-7afd0746da4df7b2c75f962cfe02e8c5/screenshot-0.png","https://148173.apps.zdusercontent.com/148173/assets/1772624018-7afd0746da4df7b2c75f962cfe02e8c5/screenshot-1.png","https://148173.apps.zdusercontent.com/148173/assets/1772624018-7afd0746da4df7b2c75f962cfe02e8c5/screenshot-2.png"],"installation_count":191},{"id":149311,"name":"Github Integration By Integratecloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":507905,"app_id":149311,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-16T14:21:17Z","updated_at":"2018-02-16T14:21:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":714,"entity_id":149311,"app_id":149311,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:45:38.000Z","updated_at":"2019-05-15T05:45:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":5,"count":{"5":9,"4":4,"3":1,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2018-02-16T14:21:15Z","updated_at":"2025-04-04T00:03:39Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-02-16T14:21:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-02T18:17:33Z","owner_id":269519,"author_name":"Integratecloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Simple integration between Zendesk and Github. Create, link, notify Github issues.","long_description":"\u003cp\u003eGithub integration app by Integratecloud is a simple integration between Zendesk and Github. Support agents using this app can create, link, notify Github issues. You can collaborate your support team and developers in one place.\u003c/p\u003e\n\n\u003cp\u003eZendesk - Github app allows the support agents to create Github issues from Zendesk ticket form. Zendesk - Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk - Github app allows support agents to help notify the Github team, by sending comments from Zendesk support.\u003c/p\u003e\n\n\u003cp\u003eWe also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements!\u003c/p\u003e\n\n\u003cp\u003eGithub Integration App by IntegrateCloud, allows the users to create Github issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Github issues. In addition, it allows Agents to notify the Github team, by sending comments inside Zendesk Support. \u003c/p\u003e\n\n\u003cp\u003eWe also support customization based on customer request and tailored to your needs! We bring Github closer to your business model! \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/u81masw3j5/1609383379249/git.gif\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe App has 5 buttons, \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNew Issue\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Issue\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLinked Tickets\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost a Comment\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGitHub Issue comments\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116044224/image.png\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNew Issue:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the New Issue tab, select the project under which you want to create the issue. Based on the selection it will load all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.   \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116674806/image.png\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink to Issue:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple issues in Github . \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116949592/image.png\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost a Comment:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows the user to send notifications to the Github team which would show up as comments in Github . \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608117203614/image.png\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGitHub Issue comments:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab shows you all the linked Github issue comments log to current Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608117879599/image.png\" alt=\"GitHub\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk GitHub integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-git-hub-connector\"\u003ehttps://support.integratecloud.com/zendesk-git-hub-connector\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud GitHub App. \n3.Enter your Zendesk Credentials, your GitHub token and click save. Keep in mind that You ll need to provide a token key that you previously created, inside your GitHub account, along with your zendesk account. \u003c/li\u003e\n\u003cli\u003eTake an existing Zendesk ticket and you will see the app to start creating issues to your GitHub account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Github integration app by Integratecloud is a simple integration between Zendesk and Github. Support agents using this app can create, link, notify Github issues. You can collaborate your support team and developers in one place.\n\nZendesk - Github app allows the support agents to create Github issues from Zendesk ticket form. Zendesk - Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk - Github app allows support agents to help notify the Github team, by sending comments from Zendesk support.\n\nWe also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements!\n\nGithub Integration App by IntegrateCloud, allows the users to create Github issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Github issues. In addition, it allows Agents to notify the Github team, by sending comments inside Zendesk Support. \n\n We also support customization based on customer request and tailored to your needs! We bring Github closer to your business model! \n\n![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/u81masw3j5/1609383379249/git.gif)\n\n The App has 5 buttons, \n\n**New Issue**\n\n **Link Issue**\n\n **Linked Tickets**\n\n **Post a Comment** \n\n **GitHub Issue comments** \n\n![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116044224/image.png)\n\n **New Issue:**\n\n When clicked on the New Issue tab, select the project under which you want to create the issue. Based on the selection it will load all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.   \n\n![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116674806/image.png)\n\n **Link to Issue:** \n\n This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple issues in Github . \n\n![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608116949592/image.png)\n\n **Post a Comment:** \n\n This tab allows the user to send notifications to the Github team which would show up as comments in Github . \n\n![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608117203614/image.png)\n\n **GitHub Issue comments:** \n\n This tab shows you all the linked Github issue comments log to current Zendesk ticket.\n\n ![GitHub](https://files.helpdocs.io/4eyz2q3b1t/articles/pft3eebocc/1608117879599/image.png)\n\n**Note:** The Zendesk GitHub integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-git-hub-connector\u003e.","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud GitHub App. \n 3.Enter your Zendesk Credentials, your GitHub token and click save. Keep in mind that You ll need to provide a token key that you previously created, inside your GitHub account, along with your zendesk account. \n 4. Take an existing Zendesk ticket and you will see the app to start creating issues to your GitHub account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://149311.apps.zdusercontent.com/149311/assets/1727878258-f4fa3a8a965d0efa9277329ce3f8add4/logo-small.png","large_icon":"https://149311.apps.zdusercontent.com/149311/assets/1727878258-f4fa3a8a965d0efa9277329ce3f8add4/logo.png","screenshots":["https://149311.apps.zdusercontent.com/149311/assets/1727878258-f4fa3a8a965d0efa9277329ce3f8add4/screenshot-0.png","https://149311.apps.zdusercontent.com/149311/assets/1727878258-f4fa3a8a965d0efa9277329ce3f8add4/screenshot-1.png","https://149311.apps.zdusercontent.com/149311/assets/1727878258-f4fa3a8a965d0efa9277329ce3f8add4/screenshot-2.png"],"installation_count":62},{"id":149785,"name":"Signature 4 Groups","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":509702,"app_id":149785,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-21T00:03:38Z","updated_at":"2018-02-21T00:03:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":522300,"app_id":149785,"name":"Enable HTML","kind":"checkbox","required":false,"position":1,"created_at":"2018-03-22T23:35:23Z","updated_at":"2018-03-22T23:35:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":522301,"app_id":149785,"name":"Show App for Agents","kind":"checkbox","required":false,"position":2,"created_at":"2018-03-22T23:35:23Z","updated_at":"2018-03-22T23:35:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":657771,"app_id":149785,"name":"Show settings for Agents","kind":"checkbox","required":false,"position":3,"created_at":"2019-04-25T19:16:08Z","updated_at":"2019-04-25T19:16:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":522302,"app_id":149785,"name":"Content","kind":"hidden","required":false,"position":4,"created_at":"2018-03-22T23:35:23Z","updated_at":"2019-04-25T19:16:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":109,"entity_id":149785,"app_id":149785,"amount":195,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"signature_4_groups","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BlIxvJseLY9BlgT","cost_id":174,"cost_type":"CostStripe","active":true,"created_at":"2018-02-21T00:03:40.000Z","updated_at":"2019-05-15T05:33:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":5,"2":1,"1":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-02-21T00:03:36Z","updated_at":"2026-05-13T15:12:40Z","terms_conditions_url":"https://www.cedricfjacob.com/zd_marketplace_tos.html","app_organization":{"id":1476,"name":"Cedric F. Jacob","email":"support@cedricfjacob.com","website":"https://www.cedricfjacob.com","country_code":"DE","stripe_account_id":"acct_1BlIxvJseLY9BlgT","state":null},"locations":[3,4,2],"date_published":"2018-02-21T00:03:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-05-13T15:12:35Z","owner_id":269519,"author_name":"Cedric F. Jacob","author_email":"support@cedricfjacob.com","author_url":"https://www.cedricfjacob.com","short_description":"Set a different signature for every group in Zendesk.","long_description":"\u003ch1\u003eAbout Cedric F. Jacob\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eCedric F. Jacob\u003c/strong\u003e is a Zendesk consultant, developer, and systems integrator who has been building Zendesk apps and integrations for over a decade. His work focuses on practical tools that solve everyday agent and admin pain points without bloat or unnecessary complexity. Every app is designed, built, and maintained personally, with direct support from the developer himself.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.cedricfjacob.com\"\u003ecedricfjacob.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eWhat this app does\u003c/h1\u003e\n\n\u003cp\u003eSignature 4 Groups allows your Zendesk admin to set a different agent signature for every group.\u003c/p\u003e\n\n\u003cp\u003eHow it works:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eThe admin defines one signature per group. Any Zendesk placeholder or dynamic content can be used.\u003c/li\u003e\n\u003cli\u003eWithin a ticket, the app automatically swaps the agent\u0026#39;s signature according to the ticket\u0026#39;s selected group.\u003c/li\u003e\n\u003cli\u003eIf no group has been selected on the ticket, the app disables the submit button to prevent sending without a signature.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003ePrivacy\u003c/h1\u003e\n\n\u003cp\u003eSignature 4 Groups runs entirely inside your Zendesk instance. It does not send any ticket, user, or group data to external servers, and it does not use any third-party analytics, tracking, or storage services.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSignatures are stored in the app\u0026#39;s own installation settings inside Zendesk.\u003c/li\u003e\n\u003cli\u003eThe app reads the list of groups, the current ticket\u0026#39;s group, and the current user\u0026#39;s profile fields only to render the correct signature with the chosen Zendesk placeholders.\u003c/li\u003e\n\u003cli\u003eNo data leaves your Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall \u003cstrong\u003eSignature 4 Groups\u003c/strong\u003e from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the app\u0026#39;s settings during installation:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable HTML\u003c/strong\u003e: turn on if you want to use HTML in your signatures. When enabled, use \u003ccode\u003e\u0026lt;br\u0026gt;\u003c/code\u003e for line breaks. When disabled, signatures are treated as plain text.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eShow App for Agents\u003c/strong\u003e: when on, agents can see the app in the ticket sidebar. When off, only admins see it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eShow settings for Agents\u003c/strong\u003e: when on, agents can open the Signature 4 Groups configuration page from the top nav bar. When off, only admins can configure signatures.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRemove any existing system signatures\u003c/strong\u003e from your agents\u0026#39; profiles and from triggers/macros. Otherwise the system signature will be appended on top of the group signature, resulting in two signatures in one reply.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the \u003cstrong\u003eSignature 4 Groups\u003c/strong\u003e page from the Zendesk top navigation bar. As an admin you will see one text area per group, plus two read-only examples (HTML and plain text). Enter the signature for each group. You may use any Zendesk placeholder, e.g. \u003ccode\u003e{{current_user.first_name}}\u003c/code\u003e or \u003ccode\u003e{{ticket.requester.name}}\u003c/code\u003e, and dynamic content references.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eSave Signatures\u003c/strong\u003e. The signatures are stored inside the app\u0026#39;s installation settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk Support. When you select a group on the ticket, the app automatically replaces the agent\u0026#39;s signature with the matching group signature on submit. If no group is selected, the submit button is disabled until one is chosen.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# About Cedric F. Jacob\n\n**Cedric F. Jacob** is a Zendesk consultant, developer, and systems integrator who has been building Zendesk apps and integrations for over a decade. His work focuses on practical tools that solve everyday agent and admin pain points without bloat or unnecessary complexity. Every app is designed, built, and maintained personally, with direct support from the developer himself.\n\nLearn more at [cedricfjacob.com](https://www.cedricfjacob.com).\n\n# What this app does\n\nSignature 4 Groups allows your Zendesk admin to set a different agent signature for every group.\n\nHow it works:\n\n1. The admin defines one signature per group. Any Zendesk placeholder or dynamic content can be used.\n2. Within a ticket, the app automatically swaps the agent's signature according to the ticket's selected group.\n3. If no group has been selected on the ticket, the app disables the submit button to prevent sending without a signature.\n\n# Privacy\n\nSignature 4 Groups runs entirely inside your Zendesk instance. It does not send any ticket, user, or group data to external servers, and it does not use any third-party analytics, tracking, or storage services.\n\n- Signatures are stored in the app's own installation settings inside Zendesk.\n- The app reads the list of groups, the current ticket's group, and the current user's profile fields only to render the correct signature with the chosen Zendesk placeholders.\n- No data leaves your Zendesk account.","raw_installation_instructions":"1. Install **Signature 4 Groups** from the Zendesk Marketplace.\n\n2. Configure the app's settings during installation:\n\n   - **Enable HTML**: turn on if you want to use HTML in your signatures. When enabled, use `\u003cbr\u003e` for line breaks. When disabled, signatures are treated as plain text.\n\n   - **Show App for Agents**: when on, agents can see the app in the ticket sidebar. When off, only admins see it.\n\n   - **Show settings for Agents**: when on, agents can open the Signature 4 Groups configuration page from the top nav bar. When off, only admins can configure signatures.\n\n3. **Remove any existing system signatures** from your agents' profiles and from triggers/macros. Otherwise the system signature will be appended on top of the group signature, resulting in two signatures in one reply.\n\n4. Open the **Signature 4 Groups** page from the Zendesk top navigation bar. As an admin you will see one text area per group, plus two read-only examples (HTML and plain text). Enter the signature for each group. You may use any Zendesk placeholder, e.g. `{{current_user.first_name}}` or `{{ticket.requester.name}}`, and dynamic content references.\n\n5. Click **Save Signatures**. The signatures are stored inside the app's installation settings.\n\n6. Open any ticket in Zendesk Support. When you select a group on the ticket, the app automatically replaces the agent's signature with the matching group signature on submit. If no group is selected, the submit button is disabled until one is chosen.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://149785.apps.zdusercontent.com/149785/assets/1778672559-acb48edca25ab2dfe2a06405c273ed1a/logo-small.png","large_icon":"https://149785.apps.zdusercontent.com/149785/assets/1778672559-acb48edca25ab2dfe2a06405c273ed1a/logo.png","screenshots":["https://149785.apps.zdusercontent.com/149785/assets/1778672559-acb48edca25ab2dfe2a06405c273ed1a/screenshot-1.png","https://149785.apps.zdusercontent.com/149785/assets/1778672559-acb48edca25ab2dfe2a06405c273ed1a/screenshot-2.png"],"installation_count":13},{"id":149904,"name":"Iframe Plus","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":510104,"app_id":149904,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-02-22T02:33:07Z","updated_at":"2018-02-22T02:33:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510095,"app_id":149904,"name":"url","kind":"url","required":true,"position":1,"created_at":"2018-02-22T02:33:05Z","updated_at":"2018-02-22T02:33:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":532814,"app_id":149904,"name":"additionalfields","kind":"text","required":false,"position":2,"created_at":"2018-04-23T23:43:16Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510096,"app_id":149904,"name":"height","kind":"number","required":true,"position":3,"created_at":"2018-02-22T02:33:06Z","updated_at":"2018-04-23T23:43:16Z","default_value":"600","secure":false,"scopes":null,"options":null},{"id":510097,"app_id":149904,"name":"top_bar_width","kind":"number","required":true,"position":4,"created_at":"2018-02-22T02:33:06Z","updated_at":"2018-04-23T23:43:16Z","default_value":"800","secure":false,"scopes":null,"options":null},{"id":510098,"app_id":149904,"name":"ticket_sidebar","kind":"checkbox","required":false,"position":5,"created_at":"2018-02-22T02:33:06Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510099,"app_id":149904,"name":"new_ticket_sidebar","kind":"checkbox","required":false,"position":6,"created_at":"2018-02-22T02:33:06Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510100,"app_id":149904,"name":"top_bar","kind":"checkbox","required":false,"position":7,"created_at":"2018-02-22T02:33:06Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510101,"app_id":149904,"name":"nav_bar","kind":"checkbox","required":false,"position":8,"created_at":"2018-02-22T02:33:07Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510102,"app_id":149904,"name":"organization_sidebar","kind":"checkbox","required":false,"position":9,"created_at":"2018-02-22T02:33:07Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":510103,"app_id":149904,"name":"user_sidebar","kind":"checkbox","required":false,"position":10,"created_at":"2018-02-22T02:33:07Z","updated_at":"2018-04-23T23:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":110,"entity_id":149904,"app_id":149904,"amount":499,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"Iframe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":175,"cost_type":"CostStripe","active":true,"created_at":"2018-02-22T02:33:10.000Z","updated_at":"2019-05-15T05:33:03.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-02-22T02:33:04Z","updated_at":"2025-04-04T00:03:40Z","terms_conditions_url":null,"app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[3,4,2,1,6,5],"date_published":"2018-02-22T02:33:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","top_bar","organization_sidebar","user_sidebar"],"last_update_time":"2018-08-03T22:28:31Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.zohodesk.com","author_url":"https://desk.zoho.com/portal/schreindawg/home","short_description":"Display an iFrame in multiple locations","long_description":"\u003cp\u003eThis iFrame app can be installed in multiple locations in Zendesk. You can use the same iFrame for the top nav, left nav, ticket sidebar, new ticket sidebar, organization sidebar and user sidebar.\u003c/p\u003e\n\n\u003cp\u003eAdditional fields can be specified in the format [\u0026quot;ticket.id\u0026quot;,\u0026quot;ticket.status\u0026quot;] which will output your url and the parameters (Example: https://test.com?ticket\u003cem\u003eid=1\u0026amp;ticket\u003c/em\u003estatus=open)\u003c/p\u003e\n\n\u003cp\u003eFree to use for 7 days.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSpecify a url, additional parameters if needed, width and height to be used and which areas you want this to be displayed. \u003cbr\u003e\nNote: if you are displaying the iframe app in the top or left nav, you must navigate to one of the other options such as ticket sidebar (even if it is not chosen for display) before the app will be shown.\u003c/p\u003e\n\n\u003cp\u003eAdditional fields are in the format [\u0026quot;ticket.id\u0026quot;,\u0026quot;ticket.status\u0026quot;] which will output your url and the parameters (Example: https://test.com?ticket\u003cem\u003eid=1\u0026amp;ticket\u003c/em\u003estatus=open). The additionalFields may also now be in the format { \u0026quot;zendeskfields\u0026quot;: [{ \u0026quot;field\u0026quot;: \u0026quot;ticket.id\u0026quot;, \u0026quot;name\u0026quot;: \u0026quot;myticket\u0026quot; }, { \u0026quot;field\u0026quot;: \u0026quot;ticket.status\u0026quot;, \u0026quot;name\u0026quot;: \u0026quot;mystatus\u0026quot; }] } which will create a url like https://test.com?myticket=4\u0026amp;mystatus=new. Note that the additionalFields are dependant on location of the app and will not work in all locations. Please reference https://developer.zendesk.com/apps/docs/support-api/introduction for information on what fields are available at each location.\u003c/p\u003e\n\n\u003cp\u003eFree to use for 7 days.\u003c/p\u003e\n","raw_long_description":"This iFrame app can be installed in multiple locations in Zendesk. You can use the same iFrame for the top nav, left nav, ticket sidebar, new ticket sidebar, organization sidebar and user sidebar.\n\nAdditional fields can be specified in the format [\"ticket.id\",\"ticket.status\"] which will output your url and the parameters (Example: https://test.com?ticket_id=1\u0026ticket_status=open)\n\n\nFree to use for 7 days.","raw_installation_instructions":"Specify a url, additional parameters if needed, width and height to be used and which areas you want this to be displayed. \nNote: if you are displaying the iframe app in the top or left nav, you must navigate to one of the other options such as ticket sidebar (even if it is not chosen for display) before the app will be shown.\n\nAdditional fields are in the format [\"ticket.id\",\"ticket.status\"] which will output your url and the parameters (Example: https://test.com?ticket_id=1\u0026ticket_status=open). The additionalFields may also now be in the format { \"zendeskfields\": [{ \"field\": \"ticket.id\", \"name\": \"myticket\" }, { \"field\": \"ticket.status\", \"name\": \"mystatus\" }] } which will create a url like https://test.com?myticket=4\u0026mystatus=new. Note that the additionalFields are dependant on location of the app and will not work in all locations. Please reference https://developer.zendesk.com/apps/docs/support-api/introduction for information on what fields are available at each location.\n\n\nFree to use for 7 days.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://149904.apps.zdusercontent.com/149904/assets/1532747788-f67d3f74e9c651685ccbdf93ae90125f/logo-small.png","large_icon":"https://149904.apps.zdusercontent.com/149904/assets/1532747788-f67d3f74e9c651685ccbdf93ae90125f/logo.png","screenshots":["https://149904.apps.zdusercontent.com/149904/assets/1532747788-f67d3f74e9c651685ccbdf93ae90125f/screenshot-0.png","https://149904.apps.zdusercontent.com/149904/assets/1532747788-f67d3f74e9c651685ccbdf93ae90125f/screenshot-1.png","https://149904.apps.zdusercontent.com/149904/assets/1532747788-f67d3f74e9c651685ccbdf93ae90125f/screenshot-2.png"],"installation_count":30},{"id":151173,"name":"One Time Secret","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":513894,"app_id":151173,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-05T03:37:58Z","updated_at":"2018-03-05T03:37:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":733,"entity_id":151173,"app_id":151173,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:01.000Z","updated_at":"2019-05-15T05:46:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-03-05T03:37:57Z","updated_at":"2025-04-04T00:03:41Z","terms_conditions_url":null,"app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2018-03-05T03:37:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2018-04-06T20:41:10Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.zohodesk.com","author_url":"https://desk.zoho.com/portal/schreindawg/","short_description":"Create a one time secret key using the One Time Secret api","long_description":"\u003cp\u003eCreate a passcode to send to someone using the one time secret app. This app allows you to specify your own password or generate a random one.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo additional setup required. Click on the editor icon, enter a secret, and press the button to insert the secret link into the comment.\u003c/p\u003e\n","raw_long_description":"Create a passcode to send to someone using the one time secret app. This app allows you to specify your own password or generate a random one.","raw_installation_instructions":"No additional setup required. Click on the editor icon, enter a secret, and press the button to insert the secret link into the comment.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://151173.apps.zdusercontent.com/151173/assets/1523047130-6344da176be3d5d18e2d325517ad37a9/logo-small.png","large_icon":"https://151173.apps.zdusercontent.com/151173/assets/1523047130-6344da176be3d5d18e2d325517ad37a9/logo.png","screenshots":["https://151173.apps.zdusercontent.com/151173/assets/1523047130-6344da176be3d5d18e2d325517ad37a9/screenshot-0.png","https://151173.apps.zdusercontent.com/151173/assets/1523047130-6344da176be3d5d18e2d325517ad37a9/screenshot-1.png","https://151173.apps.zdusercontent.com/151173/assets/1523047130-6344da176be3d5d18e2d325517ad37a9/screenshot-2.png"],"installation_count":85},{"id":151727,"name":"Talkdesk Connector","state":"published","version":"3.3.5","framework_version":"2.0","parameters":[{"id":515858,"app_id":151727,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-08T15:37:23Z","updated_at":"2018-03-08T15:37:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2363481,"app_id":151727,"name":"cti","kind":"text","required":true,"position":1,"created_at":"2023-01-30T16:59:36Z","updated_at":"2024-03-12T15:36:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2363482,"app_id":151727,"name":"env","kind":"text","required":true,"position":2,"created_at":"2023-01-30T16:59:36Z","updated_at":"2023-01-30T16:59:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2885588,"app_id":151727,"name":"width","kind":"number","required":false,"position":3,"created_at":"2024-03-12T15:36:22Z","updated_at":"2024-03-12T15:36:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2885589,"app_id":151727,"name":"height","kind":"number","required":false,"position":4,"created_at":"2024-03-12T15:36:22Z","updated_at":"2024-03-12T15:36:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3095612,"app_id":151727,"name":"sidebar_height","kind":"number","required":false,"position":5,"created_at":"2024-11-04T22:26:37Z","updated_at":"2024-11-04T22:26:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3095613,"app_id":151727,"name":"copilot","kind":"checkbox","required":false,"position":6,"created_at":"2024-11-04T22:26:37Z","updated_at":"2024-11-04T22:26:37Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3095614,"app_id":151727,"name":"click_to_call","kind":"checkbox","required":false,"position":7,"created_at":"2024-11-04T22:26:37Z","updated_at":"2024-11-04T22:26:37Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":738,"entity_id":151727,"app_id":151727,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:07.000Z","updated_at":"2019-05-15T05:46:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#4bc3c9","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-03-08T15:37:22Z","updated_at":"2026-04-20T21:41:16Z","terms_conditions_url":null,"app_organization":{"id":565,"name":"Talkdesk","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[1,5,3,7],"date_published":"2018-03-08T15:37:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.talkdesk.com/pricing/"},"location_names":["top_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2026-04-20T21:41:13Z","owner_id":269519,"author_name":"Talkdesk","author_email":"support@talkdesk.com","author_url":"https://support.talkdesk.com/hc/en-us","short_description":"The enterprise cloud contact center build for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehttps://www.zendesk.com/pricing\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInstall the Talkdesk Connector to combine the power of Zendesk and Talkdesk to provide your agents with all the information they need to deliver engaging customer experiences. For more detailed instructions, please review the “How to Install” tab.\u003c/p\u003e\n\n\u003cp\u003eThe Talkdesk Connector pairs the power of Talkdesk with Zendesk, bringing contact center functionality into Zendesk so you can consistently provide top-notch service. Use time-saving automations, comprehensive reporting, and easy access to contextual customer information to improve agent efficiency and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eWith the Talkdesk Connector, agents can use Talkdesk Agent Workspace to handle any communication coming from your customers while working from Zendesk. Including making and receiving calls, logging call data, and effortlessly adding context to Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003eWhat\u0026#39;s more, easily set up automated tasks triggered by contact center events, such as ticket creation or contact updates, to increase your team’s efficiency to focus on what matters most: your customers.\u003c/p\u003e\n\n\u003ch3\u003eTalkdesk Connector Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA single UI that allows agents to use Zendesk as a single pane of glass\u003c/li\u003e\n\u003cli\u003eClick-to-call with any phone number in Zendesk\u003c/li\u003e\n\u003cli\u003eScreen pops of Zendesk tickets\u003c/li\u003e\n\u003cli\u003eRelate to and update existing tickets\u003c/li\u003e\n\u003cli\u003eCall \u0026amp; note logging to Zendesk tickets\u003c/li\u003e\n\u003cli\u003eConfigure time-saving automations to streamline ticket creation, updates, escalations, and more\u003c/li\u003e\n\u003cli\u003eSeamless call recording\u003c/li\u003e\n\u003cli\u003eAt-a-glance caller information including name, phone number, ring group and wait time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVideo\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://talkdesk.wistia.com/medias/r3ex4hb5b6\"\u003e\u003cimg src=\"https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/zendesk-video-intro-play.jpg\" alt=\"Talkdesk Connector Intro\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eNOTE: You must have a Talkdesk account for the Talkdesk Connector to function properly. To get started with a free trial, visit \u003ca href=\"https://www.talkdesk.com/zendesk\"\u003ewww.talkdesk.com/zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eTalkdesk Connector is a Talkdesk product that connects the Talkdesk platform with Zendesk. It is subject to the \u003ca href=\"https://www.talkdesk.com/terms-of-service/privacy-notice/\"\u003eTalkdesk Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease for installation steps refer to: \u003ca href=\"https://support.talkdesk.com/hc/en-us/articles/200369749-Activating-your-Talkdesk-Zendesk-Connector-Integration\"\u003eActivating your Talkdesk Zendesk Connector Integration\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [https://www.zendesk.com/pricing](https://www.zendesk.com/pricing)**\n\nInstall the Talkdesk Connector to combine the power of Zendesk and Talkdesk to provide your agents with all the information they need to deliver engaging customer experiences. For more detailed instructions, please review the “How to Install” tab.\n\nThe Talkdesk Connector pairs the power of Talkdesk with Zendesk, bringing contact center functionality into Zendesk so you can consistently provide top-notch service. Use time-saving automations, comprehensive reporting, and easy access to contextual customer information to improve agent efficiency and customer satisfaction.\n\nWith the Talkdesk Connector, agents can use Talkdesk Agent Workspace to handle any communication coming from your customers while working from Zendesk. Including making and receiving calls, logging call data, and effortlessly adding context to Zendesk tickets.\n\nWhat's more, easily set up automated tasks triggered by contact center events, such as ticket creation or contact updates, to increase your team’s efficiency to focus on what matters most: your customers.\n\n### Talkdesk Connector Features\n* A single UI that allows agents to use Zendesk as a single pane of glass\n* Click-to-call with any phone number in Zendesk\n* Screen pops of Zendesk tickets\n* Relate to and update existing tickets\n* Call \u0026 note logging to Zendesk tickets\n* Configure time-saving automations to streamline ticket creation, updates, escalations, and more\n* Seamless call recording\n* At-a-glance caller information including name, phone number, ring group and wait time\n\n### Video\n\n[![Talkdesk Connector Intro](https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/zendesk-video-intro-play.jpg)](https://talkdesk.wistia.com/medias/r3ex4hb5b6)\n\n----\n\nNOTE: You must have a Talkdesk account for the Talkdesk Connector to function properly. To get started with a free trial, visit [www.talkdesk.com/zendesk](https://www.talkdesk.com/zendesk).\n\nTalkdesk Connector is a Talkdesk product that connects the Talkdesk platform with Zendesk. It is subject to the [Talkdesk Privacy Policy](https://www.talkdesk.com/terms-of-service/privacy-notice/).\n","raw_installation_instructions":"Please for installation steps refer to: [Activating your Talkdesk Zendesk Connector Integration](https://support.talkdesk.com/hc/en-us/articles/200369749-Activating-your-Talkdesk-Zendesk-Connector-Integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://151727.apps.zdusercontent.com/151727/assets/1776675035-673b0c3a6d4e25a90a344e564a130910/logo-small.png","large_icon":"https://151727.apps.zdusercontent.com/151727/assets/1776675035-673b0c3a6d4e25a90a344e564a130910/logo.png","screenshots":["https://151727.apps.zdusercontent.com/151727/assets/1776675035-673b0c3a6d4e25a90a344e564a130910/screenshot-0.png","https://151727.apps.zdusercontent.com/151727/assets/1776675035-673b0c3a6d4e25a90a344e564a130910/screenshot-1.png","https://151727.apps.zdusercontent.com/151727/assets/1776675035-673b0c3a6d4e25a90a344e564a130910/screenshot-2.png"],"installation_count":143},{"id":152728,"name":"Mercado Libre by menze","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":519531,"app_id":152728,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-18T15:25:16Z","updated_at":"2018-03-18T15:25:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":113,"entity_id":152728,"app_id":152728,"amount":2000,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_CV4JZz31AyXspe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C5hbZAmrAhr80s8","cost_id":178,"cost_type":"CostStripe","active":true,"created_at":"2018-03-18T15:25:18.000Z","updated_at":"2019-05-15T05:33:08.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":13,"average":4,"count":{"5":10,"1":2,"4":1,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-4V8RM48YDN","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-03-18T15:25:14Z","updated_at":"2026-02-27T04:52:45Z","terms_conditions_url":"https://menze.la/terms-and-conditions.html","app_organization":{"id":1581,"name":"menze","email":"soporte@menze.la","website":"menze.la","country_code":"US","stripe_account_id":"acct_1C5hbZAmrAhr80s8","state":"published"},"locations":[3],"date_published":"2018-03-18T15:25:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-27T04:52:39Z","owner_id":269519,"author_name":"menze","author_email":"soporte@menze.la","author_url":"https://menze.la","short_description":"Mercado Libre questions and messaging integration.","long_description":"\u003cp\u003eTired of answering Mercado Libre questions and messages on one side and all other customer contacts on the other? menze allows you to integrate Mercado Libre with Zendesk, so you can do everything from a single place.\u003cbr\u003e\n* You will be able to integrate questions received on listings from all your Mercado Libre accounts, with all the listing information at hand, to respond quickly and with the correct information.\u003cbr\u003e\n* You will also be able to use the messaging system to chat with your buyers once the sale is made and stay in permanent contact with them.\u003cbr\u003e\n* All of this while leveraging the powerful tools that Zendesk provides, to organize and prioritize tickets, automate processes and much more. This way you will gain efficiency, better serve your buyers and have all the statistics of your work to make the best decisions.\u003c/p\u003e\n\n\u003cp\u003eAny questions? Feel free to contact us at \u003ca href=\"http://menze.la/\"\u003emenze.la\u003c/a\u003e and we will be happy to help you.\u003c/p\u003e\n\n\u003cp\u003eBy using this application, you accept our \u003ca href=\"https://menze.la/terms-and-conditions.html\"\u003eterms and conditions\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. Then you can add your Mercado Libre accounts in Channels -\u0026gt; Channel Integration.\u003c/p\u003e\n","raw_long_description":"Tired of answering Mercado Libre questions and messages on one side and all other customer contacts on the other? menze allows you to integrate Mercado Libre with Zendesk, so you can do everything from a single place.\n* You will be able to integrate questions received on listings from all your Mercado Libre accounts, with all the listing information at hand, to respond quickly and with the correct information.\n* You will also be able to use the messaging system to chat with your buyers once the sale is made and stay in permanent contact with them.\n* All of this while leveraging the powerful tools that Zendesk provides, to organize and prioritize tickets, automate processes and much more. This way you will gain efficiency, better serve your buyers and have all the statistics of your work to make the best decisions.\n\nAny questions? Feel free to contact us at [menze.la](http://menze.la/) and we will be happy to help you.\n\nBy using this application, you accept our [terms and conditions](https://menze.la/terms-and-conditions.html).\n\n***\n\n","raw_installation_instructions":"Simply click install. Then you can add your Mercado Libre accounts in Channels -\u003e Channel Integration.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://152728.apps.zdusercontent.com/152728/assets/1770842722-6e0dde1b842d45953d439ae8b3c63ca3/logo-small.png","large_icon":"https://152728.apps.zdusercontent.com/152728/assets/1770842722-6e0dde1b842d45953d439ae8b3c63ca3/logo.png","screenshots":["https://152728.apps.zdusercontent.com/152728/assets/1770842722-6e0dde1b842d45953d439ae8b3c63ca3/screenshot-0.png","https://152728.apps.zdusercontent.com/152728/assets/1770842722-6e0dde1b842d45953d439ae8b3c63ca3/screenshot-1.png","https://152728.apps.zdusercontent.com/152728/assets/1770842722-6e0dde1b842d45953d439ae8b3c63ca3/screenshot-2.png"],"installation_count":69},{"id":152935,"name":"TokBox","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":520346,"app_id":152935,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-19T23:20:37Z","updated_at":"2018-03-19T23:20:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":520344,"app_id":152935,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2018-03-19T23:20:37Z","updated_at":"2018-03-19T23:20:37Z","default_value":"Your APIKey","secure":false,"scopes":null,"options":null},{"id":520345,"app_id":152935,"name":"apiSecret","kind":"text","required":true,"position":2,"created_at":"2018-03-19T23:20:37Z","updated_at":"2018-03-19T23:20:37Z","default_value":"Your API Secret","secure":true,"scopes":null,"options":null},{"id":1266073,"app_id":152935,"name":"autoArchive","kind":"checkbox","required":false,"position":3,"created_at":"2021-04-20T19:47:50Z","updated_at":"2021-04-20T19:47:50Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":741,"entity_id":152935,"app_id":152935,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:10.000Z","updated_at":"2019-05-15T05:46:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#004d66\t","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-03-19T23:20:35Z","updated_at":"2025-04-04T00:03:43Z","terms_conditions_url":null,"app_organization":{"id":1500,"name":"TokBox Product","email":"moulder.kyle@gmail.com","website":"1988","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,8],"date_published":"2018-03-19T23:20:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vonage.com/communications-apis/video/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2021-04-22T16:39:17Z","owner_id":269519,"author_name":"TokBox","author_email":"product@tokbox.com","author_url":"https://tokbox.com","short_description":"Set up a live video or audio-only meeting with the click of button.","long_description":"\u003cp\u003eThe TokBox integration for Zendesk allows agents to share a link to a live video and/or audio meeting, without leaving the Zendesk platform.\u003c/p\u003e\n\n\u003cp\u003eThis integration provides the following features for Zendesk users:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a video or audio meeting from the Zendesk Agent view with the click of a button\u003c/li\u003e\n\u003cli\u003eEasily share the meeting link and launch the video meeting without leaving Zendesk\u003c/li\u003e\n\u003cli\u003eAllow both the agent and customer to share their screen for faster resolution times\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe TokBox app for Zendesk requires a TokBox Account. \u003ca href=\"https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=signup_link\u0026utm_campaign=zendesk-support-app\"\u003eSign up for free\u003c/a\u003e today and get $10 of credits toward your account.\u003c/p\u003e\n\n\u003cp\u003eHERE ARE THE STEPS FOR SETTING UP TOKBOX IN YOUR ZENDESK ACCOUNT:\u003cbr\u003e\n 1. Sign up for a free account at \u003ca href=\"https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=install_signup_link\u0026utm_campaign=zendesk-support-app\"\u003etokbox.com\u003c/a\u003e. \u003cbr\u003e\n2. Create a standard project (not an embed) in your \u003ca href=\"https://tokbox.com/account?utm_source=zendesk\u0026utm_medium=account_link\u0026utm_campaign=zendesk-support-app\"\u003eAccount Dashboard\u003c/a\u003e. \u003cbr\u003e\n 3. Copy and save the API Key and Secret from the top of your project page. \u003cbr\u003e\n 4. In your Zendesk account, log in as an administrator (or any role that can install apps) \u003cbr\u003e\n5. Navigate to \u003ca href=\"https://www.zendesk.com/apps/support/tokbox/\"\u003ehttps://www.zendesk.com/apps/support/tokbox/\u003c/a\u003e\u003cbr\u003e\n 6. Click \u0026quot;Install\u0026quot; and follow the instructions \u003cbr\u003e\n7. Enable the TokBox app in your account settings if it is not already \u003cbr\u003e\n8. The TokBox widget should now appear in your Support agent interface. If not, try reloading Zendesk in your browser or log out then log back in. \u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or want to learn more about TokBox, visit \u003ca href=\"https://tokbox.com?utm_source=zendesk\u0026utm_medium=site_link\u0026utm_campaign=zendesk-support-app\"\u003eTokbox.com\u003c/a\u003e or visit our \u003ca href=\"https://support.tokbox.com/hc/en-us?utm_source=zendesk\u0026utm_medium=support_link\u0026utm_campaign=zendesk-support-app\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eAbout TokBox:\u003c/p\u003e\n\n\u003cp\u003eBuild live, interactive video into your website and mobile apps with TokBox. From supporting secure one-on-one consultations between doctors and patients to enabling interactive, multi-party webinars, TokBox powers live video for a variety of industries, including finance, education, healthcare and social businesses around the world.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get your API Key and Secret:\u003cbr\u003e\n1. Sign up for a free account at \u003ca href=\"https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=install_signup_link\u0026utm_campaign=zendesk-support-app\"\u003etokbox.com\u003c/a\u003e. \u003cbr\u003e\n2. Create a standard project (not an embed) in your \u003ca href=\"https://tokbox.com/account?utm_source=zendesk\u0026utm_medium=account_link\u0026utm_campaign=zendesk-support-app\"\u003eAccount Dashboard\u003c/a\u003e. \u003cbr\u003e\n3. Copy and save the API Key and Secret from the top of your project page. \u003c/p\u003e\n\n\u003cp\u003eFor help, go to \u003ca href=\"https://support.tokbox.com/hc/en-us?utm_source=zendesk\u0026utm_medium=support_link\u0026utm_campaign=zendesk-support-app\"\u003esupport.tokbox.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"The TokBox integration for Zendesk allows agents to share a link to a live video and/or audio meeting, without leaving the Zendesk platform.\n\nThis integration provides the following features for Zendesk users:\n\n* Create a video or audio meeting from the Zendesk Agent view with the click of a button\n* Easily share the meeting link and launch the video meeting without leaving Zendesk\n* Allow both the agent and customer to share their screen for faster resolution times\n\nThe TokBox app for Zendesk requires a TokBox Account. [Sign up for free](https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=signup_link\u0026utm_campaign=zendesk-support-app) today and get $10 of credits toward your account.\n\nHERE ARE THE STEPS FOR SETTING UP TOKBOX IN YOUR ZENDESK ACCOUNT:\n 1. Sign up for a free account at [tokbox.com](https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=install_signup_link\u0026utm_campaign=zendesk-support-app). \n2. Create a standard project (not an embed) in your [Account Dashboard](https://tokbox.com/account?utm_source=zendesk\u0026utm_medium=account_link\u0026utm_campaign=zendesk-support-app). \n 3. Copy and save the API Key and Secret from the top of your project page. \n 4. In your Zendesk account, log in as an administrator (or any role that can install apps) \n5. Navigate to [https://www.zendesk.com/apps/support/tokbox/](https://www.zendesk.com/apps/support/tokbox/)\n 6. Click \"Install\" and follow the instructions \n7. Enable the TokBox app in your account settings if it is not already \n8. The TokBox widget should now appear in your Support agent interface. If not, try reloading Zendesk in your browser or log out then log back in. \n\nIf you have any questions or want to learn more about TokBox, visit [Tokbox.com](https://tokbox.com?utm_source=zendesk\u0026utm_medium=site_link\u0026utm_campaign=zendesk-support-app) or visit our [Help Center](https://support.tokbox.com/hc/en-us?utm_source=zendesk\u0026utm_medium=support_link\u0026utm_campaign=zendesk-support-app).\n\nAbout TokBox:\n\nBuild live, interactive video into your website and mobile apps with TokBox. From supporting secure one-on-one consultations between doctors and patients to enabling interactive, multi-party webinars, TokBox powers live video for a variety of industries, including finance, education, healthcare and social businesses around the world.","raw_installation_instructions":"To get your API Key and Secret:\n1. Sign up for a free account at [tokbox.com](https://tokbox.com/account/user/signup?utm_source=zendesk\u0026utm_medium=install_signup_link\u0026utm_campaign=zendesk-support-app). \n2. Create a standard project (not an embed) in your [Account Dashboard](https://tokbox.com/account?utm_source=zendesk\u0026utm_medium=account_link\u0026utm_campaign=zendesk-support-app). \n3. Copy and save the API Key and Secret from the top of your project page. \n\n For help, go to [support.tokbox.com](https://support.tokbox.com/hc/en-us?utm_source=zendesk\u0026utm_medium=support_link\u0026utm_campaign=zendesk-support-app)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://152935.apps.zdusercontent.com/152935/assets/1618963703-fe777bd3999f077c43008b96a4a19fb6/support/logo-small.png","large_icon":"https://152935.apps.zdusercontent.com/152935/assets/1618963703-fe777bd3999f077c43008b96a4a19fb6/support/logo.png","screenshots":["https://152935.apps.zdusercontent.com/152935/assets/1618963703-fe777bd3999f077c43008b96a4a19fb6/support/screenshot-0.png","https://152935.apps.zdusercontent.com/152935/assets/1618963703-fe777bd3999f077c43008b96a4a19fb6/support/screenshot-1.png","https://152935.apps.zdusercontent.com/152935/assets/1618963703-fe777bd3999f077c43008b96a4a19fb6/support/screenshot-2.png"],"installation_count":33},{"id":153125,"name":"ULTATEL","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":520848,"app_id":153125,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-20T16:20:33Z","updated_at":"2018-03-20T16:20:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":742,"entity_id":153125,"app_id":153125,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:12.000Z","updated_at":"2019-05-15T05:46:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-03-20T16:20:31Z","updated_at":"2026-01-26T09:06:11Z","terms_conditions_url":null,"app_organization":{"id":1573,"name":"ULTATEL","email":"support@ultatel.com","website":"https://www.ultatel.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,5,3],"date_published":"2018-03-20T16:20:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ultatel.com/plans-prices/"},"location_names":["top_bar","user_sidebar","ticket_sidebar"],"last_update_time":"2018-12-13T23:18:42Z","owner_id":269519,"author_name":"ULTATEL, LLC","author_email":"support@Ultatel.com","author_url":"https://www.ultatel.com/","short_description":"Integration with ULTATEL cloud phone system.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing/\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eULTATEL\u003c/strong\u003e is Offering an integration with our cloud based phone system that will help agent do the following:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eComplete cloud-based app\u003c/strong\u003e no software to install.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess from anywhere\u003c/strong\u003e on both Windows and Mac using any popular browser.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy click-to-dial\u003c/strong\u003e from within Zendesk by clicking on any contact, saving time and improving call efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant screen notification panel\u003c/strong\u003e with caller’s account records automatically displayed on incoming \u0026amp; outgoing call.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple-browser tabs\u003c/strong\u003e enabling multiple interactions across multiple tabs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time call Tickets\u003c/strong\u003e saved to corresponding Zendesk record.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew records\u003c/strong\u003e contacts, Tickets–can be easily created while on a call.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more about \u003cstrong\u003eULTATEL\u003c/strong\u003e \u0026amp; Zendesk CRM integration by visiting \u003ca href=\"https://www.ultatel.com/crm-Integration/zendesk\"\u003ehttps://www.ultatel.com/crm-Integration/zendesk\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eBefore you begin\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e Make sure you have an active ULTATEL cloud phone service account. If you do not have one, please go to \u003ca href=\"https://www.ultatel.com\"\u003ehttps://www.ultatel.com\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eGetting Started\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the ULTATEL app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the ULTATEL app page, click \u003cem\u003eInstall App\u003c/em\u003e in the upper-right corner. \u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The ULTATEL app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the ULTATEL app icon. ULTATEL for Zendesk has been activated automatically.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing/)).**\n\n**ULTATEL** is Offering an integration with our cloud based phone system that will help agent do the following:\n\n\n* **Complete cloud-based app** no software to install.\n* **Access from anywhere** on both Windows and Mac using any popular browser.\n* **Easy click-to-dial** from within Zendesk by clicking on any contact, saving time and improving call efficiency.\n* **Instant screen notification panel** with caller’s account records automatically displayed on incoming \u0026 outgoing call.\n* **Multiple-browser tabs** enabling multiple interactions across multiple tabs.\n* **Real-time call Tickets** saved to corresponding Zendesk record.\n* **New records** contacts, Tickets–can be easily created while on a call.\n\nLearn more about **ULTATEL** \u0026 Zendesk CRM integration by visiting [https://www.ultatel.com/crm-Integration/zendesk](https://www.ultatel.com/crm-Integration/zendesk).","raw_installation_instructions":"# Before you begin #\n\n*  Make sure you have an active ULTATEL cloud phone service account. If you do not have one, please go to [https://www.ultatel.com](https://www.ultatel.com).\n\n# Getting Started #\n\n* Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n* Under Apps, select Marketplace, then find the ULTATEL app and click the tile.\n* On the ULTATEL app page, click _Install App_ in the upper-right corner. \n* Refresh your Zendesk login session. The ULTATEL app icon shows at the top right hand corner.\n* Click the ULTATEL app icon. ULTATEL for Zendesk has been activated automatically.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://153125.apps.zdusercontent.com/153125/assets/1544459663-e004c5a9127ab854d12e5f4c72866b18/logo-small.png","large_icon":"https://153125.apps.zdusercontent.com/153125/assets/1544459663-e004c5a9127ab854d12e5f4c72866b18/logo.png","screenshots":["https://153125.apps.zdusercontent.com/153125/assets/1544459663-e004c5a9127ab854d12e5f4c72866b18/screenshot-0.png","https://153125.apps.zdusercontent.com/153125/assets/1544459663-e004c5a9127ab854d12e5f4c72866b18/screenshot-1.png","https://153125.apps.zdusercontent.com/153125/assets/1544459663-e004c5a9127ab854d12e5f4c72866b18/screenshot-2.png"],"installation_count":2},{"id":153902,"name":"Asset Panda","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":523422,"app_id":153902,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-03-26T21:31:07Z","updated_at":"2018-03-26T21:31:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":523420,"app_id":153902,"name":"client_id","kind":"text","required":true,"position":1,"created_at":"2018-03-26T21:31:06Z","updated_at":"2018-05-08T02:34:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":523421,"app_id":153902,"name":"client_secret","kind":"text","required":true,"position":2,"created_at":"2018-03-26T21:31:06Z","updated_at":"2018-05-08T02:34:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":746,"entity_id":153902,"app_id":153902,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:16.000Z","updated_at":"2019-05-15T05:46:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":3,"count":{"2":1,"5":1,"1":1,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2018-03-26T21:31:05Z","updated_at":"2025-07-14T18:50:40Z","terms_conditions_url":null,"app_organization":{"id":1495,"name":"Asset Panda","email":"support@assetpanda.com","website":"https://www.assetpanda.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2018-03-26T21:31:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.assetpanda.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-07-14T18:50:34Z","owner_id":269519,"author_name":"AssetPanda TM","author_email":"info@assetpanda.com","author_url":"http://assetpanda.com","short_description":"Asset Panda integration with Zendesk","long_description":"\u003cp\u003eBring full visibility and continuity to your asset tracking and ticketing process. The Asset Panda integration with Zendesk seamlessly enables support agents to access the assets and information they need to tie to support tickets directly within the Zendesk interface. Bring ticket data into Asset Panda including dates, times, and attachments. Your agents will now have the information and context they need when creating tickets related to your assets. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/9mWCUzEhm-o\"\u003eClick to watch Asset Panda + Zendesk in action\u003c/a\u003e \u003c/p\u003e\n\n\u003ch3\u003eSearch for Asset Panda assets in Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-search.gif\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003eAsset Panda makes it easy to search for and attach assets directly to a ticket. Now you don’t need to switch between your asset tracking tool and Zendesk to get the context and information you need to create a ticket.  \u003c/p\u003e\n\n\u003ch3\u003eView a summary of asset information\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-asset-data.gif\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003eGet complete visibility into crucial asset information where and when you need it directly in Zendesk.  \u003c/p\u003e\n\n\u003ch3\u003eBring asset details into your Zendesk tickets\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-add-to-ticket.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eNo more cutting and pasting asset information. Seamlessly assign and insert your asset information into public or private ticket messages.  \u003c/p\u003e\n\n\u003ch3\u003eSee real-time Zendesk ticket data in Asset Panda\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-ticket-in-ap.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003eSave time and reduce errors by linking assets to tickets in Zendesk. Get automatic updates in Asset Panda to stay on top of maintenance issues, replacement needs, etc.  \u003c/p\u003e\n\n\u003cp\u003ePlus bring your Zendesk ticket attachments into Asset Panda to maintain a complete lifecycle history in one place.  \u003c/p\u003e\n\n\u003ch3\u003eDeliver Accurate Record Keeping and Communication\u003c/h3\u003e\n\n\u003cp\u003eThe Asset Panda Zendesk integration delivers unprecedented insights into your asset records and issue management. This end-to-end view of your ticketing and asset management process enables you to:  * Track and report on agent interaction with assets * Understand the status and history of each asset * Rapidly act on tickets involving assets \u003c/p\u003e\n\n\u003ch3\u003eStreamline your asset tracking and ticketing process today.\u003c/h3\u003e\n\n\u003cp\u003eFor more information on Asset Panda visit: \u003ca href=\"https://www.assetpanda.com/\"\u003ehttps://www.assetpanda.com/  \u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eSign up for a Demo Today: \u003ca href=\"https://www.assetpanda.com/get-a-demo/\"\u003ehttps://www.assetpanda.com/get-a-demo/ \u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease visit the following link: \u003cbr\u003e\n  https://assetpandacommunity.force.com/learn/s/article/Zendesk-Setup-Guide \u003cbr\u003e\n  for install instructions\u003c/p\u003e\n","raw_long_description":"Bring full visibility and continuity to your asset tracking and ticketing process. The Asset Panda integration with Zendesk seamlessly enables support agents to access the assets and information they need to tie to support tickets directly within the Zendesk interface. Bring ticket data into Asset Panda including dates, times, and attachments. Your agents will now have the information and context they need when creating tickets related to your assets. \n\n[Click to watch Asset Panda + Zendesk in action](https://youtu.be/9mWCUzEhm-o) \n\n### Search for Asset Panda assets in Zendesk \n\n![](https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-search.gif) \n\nAsset Panda makes it easy to search for and attach assets directly to a ticket. Now you don’t need to switch between your asset tracking tool and Zendesk to get the context and information you need to create a ticket.  \n\n### View a summary of asset information \n\n![](https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-asset-data.gif) \n\nGet complete visibility into crucial asset information where and when you need it directly in Zendesk.  \n\n### Bring asset details into your Zendesk tickets \n\n![](https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-add-to-ticket.gif)\n\nNo more cutting and pasting asset information. Seamlessly assign and insert your asset information into public or private ticket messages.  \n\n### See real-time Zendesk ticket data in Asset Panda \n\n![](https://www.assetpanda.com/wp-content/uploads/2022/02/asset-panda-zendesk-ticket-in-ap.png) \n\nSave time and reduce errors by linking assets to tickets in Zendesk. Get automatic updates in Asset Panda to stay on top of maintenance issues, replacement needs, etc.  \n\nPlus bring your Zendesk ticket attachments into Asset Panda to maintain a complete lifecycle history in one place.  \n\n### Deliver Accurate Record Keeping and Communication \n\nThe Asset Panda Zendesk integration delivers unprecedented insights into your asset records and issue management. This end-to-end view of your ticketing and asset management process enables you to:  * Track and report on agent interaction with assets * Understand the status and history of each asset * Rapidly act on tickets involving assets \n\n### Streamline your asset tracking and ticketing process today.  \n\nFor more information on Asset Panda visit: [https://www.assetpanda.com/  ](https://www.assetpanda.com/)\n\nSign up for a Demo Today: [https://www.assetpanda.com/get-a-demo/ ](https://www.assetpanda.com/get-a-demo/)","raw_installation_instructions":"Please visit the following link: \n  https://assetpandacommunity.force.com/learn/s/article/Zendesk-Setup-Guide \n  for install instructions","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://153902.apps.zdusercontent.com/153902/assets/1752138897-ea605af6e8a8c1fa43d4afc45ad15958/logo-small.png","large_icon":"https://153902.apps.zdusercontent.com/153902/assets/1752138897-ea605af6e8a8c1fa43d4afc45ad15958/logo.png","screenshots":["https://153902.apps.zdusercontent.com/153902/assets/1752138897-ea605af6e8a8c1fa43d4afc45ad15958/screenshot-0.png","https://153902.apps.zdusercontent.com/153902/assets/1752138897-ea605af6e8a8c1fa43d4afc45ad15958/screenshot-1.png","https://153902.apps.zdusercontent.com/153902/assets/1752138897-ea605af6e8a8c1fa43d4afc45ad15958/screenshot-2.png"],"installation_count":171},{"id":154411,"name":"Eclincher","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-03-30T00:56:05Z","updated_at":"2026-02-04T17:32:13Z","terms_conditions_url":null,"app_organization":{"id":1323,"name":"Eclincher","email":"tal.mikaelovich@eclincher.com","website":"https://www.eclincher.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-03-30T00:56:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://eclincher.com/pricing/"},"location_names":[],"last_update_time":"2026-02-04T17:32:11Z","owner_id":269519,"author_name":"Eclincher","author_email":"support@eclincher.com","author_url":"https://eclincher.com/","short_description":"Manage, schedule, and respond to social media directly within Zendesk","long_description":"\u003ch3\u003eAbout eClincher\u003c/h3\u003e\n\n\u003cp\u003eeClincher is a powerful and intuitive social media management platform used by businesses, brands, and agencies to streamline their digital presence and manage social media channels with ease. We offer advanced publishing (with automated queues and RSS feeds), engagement through a unified social inbox, brand monitoring, suggested content, analytics dashboards, and robust team collaboration tools. eClincher is the go-to solution for marketing, sales, and support teams looking for seamless communication and a unified customer experience across multiple accounts, including Facebook, Instagram, X (formerly Twitter), LinkedIn, Google My Business, Pinterest, YouTube, and more.  \u003c/p\u003e\n\n\u003ch3\u003eApp Functionality\u003c/h3\u003e\n\n\u003cp\u003eThe eClincher integration for Zendesk empowers your team to bridge the gap between social media engagement and customer support. By bringing these two worlds together, you can ensure no customer inquiry goes unanswered. Key integration capabilities include:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Zendesk Tickets:\u003c/strong\u003e Easily convert social conversations into tickets, categorized by question, incident, problem, or task.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect Ticket Priority:\u003c/strong\u003e Assign priority levels (Low, Normal, High, or Urgent) to ensure critical issues are addressed first.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSynchronized Communication:\u003c/strong\u003e Receive Zendesk updates and comments directly within your eClincher inbox to maintain a single source of truth.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Workflow:\u003c/strong\u003e Manage social support requests without switching between multiple platforms, improving response times and agent efficiency.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eAs required by the Zendesk Developer Terms, we provide the following disclosure regarding the data accessed, used, and stored by this integration:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuthentication:\u003c/strong\u003e We use Global OAuth to securely authorize and authenticate API requests between eClincher and Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Access:\u003c/strong\u003e This integration accesses social media content (messages and comments) specifically to create and update support tickets within your Zendesk instance.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStorage:\u003c/strong\u003e We store basic metadata and ticket IDs to maintain the link between social interactions and support records.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivacy:\u003c/strong\u003e All data is transmitted via encrypted HTTPS. eClincher does not sell or share your data with third parties. For more information, please visit our full Privacy Policy at https://eclincher.com/privacy-policy/.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eHow to connect eclincher to your Zendesk account:\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to authorize the integration and begin managing your social media conversations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Access Account Management\u003c/strong\u003e\u003cbr\u003e\nLog in to your \u003cstrong\u003eeclincher\u003c/strong\u003e dashboard. From the left-hand sidebar menu, select \u003cstrong\u003eAdd and Manage Accounts\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Choose the Zendesk Integration\u003c/strong\u003e\u003cbr\u003e\nIn the list of available integrations, select the \u003cstrong\u003eZendesk icon\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Authenticate Your Account\u003c/strong\u003e\u003cbr\u003e\nEnter your \u003cstrong\u003eZendesk credentials\u003c/strong\u003e (Subdomain and Admin login) when prompted and click \u003cstrong\u003e\u0026quot;Add Account\u0026quot;\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Finalize the Connection\u003c/strong\u003e\u003cbr\u003e\nOnce authorized, you will be redirected back to eclincher. Turn on your Zendesk account and you can now configure which social feeds should be synced to your Zendesk tickets.\u003c/p\u003e\n","raw_long_description":"### About eClincher  \n\neClincher is a powerful and intuitive social media management platform used by businesses, brands, and agencies to streamline their digital presence and manage social media channels with ease. We offer advanced publishing (with automated queues and RSS feeds), engagement through a unified social inbox, brand monitoring, suggested content, analytics dashboards, and robust team collaboration tools. eClincher is the go-to solution for marketing, sales, and support teams looking for seamless communication and a unified customer experience across multiple accounts, including Facebook, Instagram, X (formerly Twitter), LinkedIn, Google My Business, Pinterest, YouTube, and more.  \n\n### App Functionality  \n\nThe eClincher integration for Zendesk empowers your team to bridge the gap between social media engagement and customer support. By bringing these two worlds together, you can ensure no customer inquiry goes unanswered. Key integration capabilities include:  \n\n* **Create Zendesk Tickets:** Easily convert social conversations into tickets, categorized by question, incident, problem, or task.  \n* **Select Ticket Priority:** Assign priority levels (Low, Normal, High, or Urgent) to ensure critical issues are addressed first.  \n* **Synchronized Communication:** Receive Zendesk updates and comments directly within your eClincher inbox to maintain a single source of truth.  \n* **Unified Workflow:** Manage social support requests without switching between multiple platforms, improving response times and agent efficiency.  \n\n### Data Disclosure  \n\nAs required by the Zendesk Developer Terms, we provide the following disclosure regarding the data accessed, used, and stored by this integration:  \n\n* **Authentication:** We use Global OAuth to securely authorize and authenticate API requests between eClincher and Zendesk.  \n* **Data Access:** This integration accesses social media content (messages and comments) specifically to create and update support tickets within your Zendesk instance.  \n* **Storage:** We store basic metadata and ticket IDs to maintain the link between social interactions and support records.  \n* **Privacy:** All data is transmitted via encrypted HTTPS. eClincher does not sell or share your data with third parties. For more information, please visit our full Privacy Policy at https://eclincher.com/privacy-policy/.","raw_installation_instructions":"### How to connect eclincher to your Zendesk account:\n\nFollow these steps to authorize the integration and begin managing your social media conversations.\n\n**1. Access Account Management**\nLog in to your **eclincher** dashboard. From the left-hand sidebar menu, select **Add and Manage Accounts**.\n\n**2. Choose the Zendesk Integration**\nIn the list of available integrations, select the **Zendesk icon**.\n\n**3. Authenticate Your Account**\nEnter your **Zendesk credentials** (Subdomain and Admin login) when prompted and click **\"Add Account\"**.\n\n**4. Finalize the Connection**\nOnce authorized, you will be redirected back to eclincher. Turn on your Zendesk account and you can now configure which social feeds should be synced to your Zendesk tickets.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://154411.apps.zdusercontent.com/154411/assets/1770222633-05b57118a6e5bb09080d89832019aa4d/logo-small.png","large_icon":"https://154411.apps.zdusercontent.com/154411/assets/1770222633-05b57118a6e5bb09080d89832019aa4d/logo.png","screenshots":["https://154411.apps.zdusercontent.com/154411/assets/1770222633-05b57118a6e5bb09080d89832019aa4d/screenshot-0.png","https://154411.apps.zdusercontent.com/154411/assets/1770222633-05b57118a6e5bb09080d89832019aa4d/screenshot-1.png","https://154411.apps.zdusercontent.com/154411/assets/1770222633-05b57118a6e5bb09080d89832019aa4d/screenshot-2.png"],"installation_count":0},{"id":154626,"name":"ChargeOver","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":525558,"app_id":154626,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-02T18:46:59Z","updated_at":"2018-04-02T18:46:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":525556,"app_id":154626,"name":"token","kind":"text","required":true,"position":1,"created_at":"2018-04-02T18:46:59Z","updated_at":"2018-04-02T18:46:59Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":525557,"app_id":154626,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2018-04-02T18:46:59Z","updated_at":"2018-04-02T18:46:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":114,"entity_id":154626,"app_id":154626,"amount":999,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"chargeover_zendesk_user","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_2PqmvRttbCh4HvbLHe8w","cost_id":179,"cost_type":"CostStripe","active":true,"created_at":"2018-04-02T18:47:02.000Z","updated_at":"2019-05-15T05:33:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-04-02T18:46:58Z","updated_at":"2025-04-04T00:03:44Z","terms_conditions_url":"https://integrateyourbusiness.com/terms","app_organization":{"id":753,"name":"AdvancEarly","email":"support@advancearly.com","website":"integrateyourbusiness.com","country_code":"US","stripe_account_id":"acct_2PqmvRttbCh4HvbLHe8w","state":null},"locations":[3],"date_published":"2018-04-02T18:46:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2018-09-13T20:30:50Z","owner_id":269519,"author_name":"Brit Gwaltney","author_email":"brit@advancearly.com","author_url":"http://integrateyourbusiness.com","short_description":"See all your ChargeOver information while in Zendesk.","long_description":"\u003cp\u003eEasily see everthing about your customer\u0026#39;s billing whenever you open a ticket. ChargeOver is a recurring billing management service that takes the pain out of accepting payments. Check them out here https://chargeover.com/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install, and go to https://integrateyourbusiness.com/chargeover/setup to retrieve your token. For security purposes we need to do a bit of modification on your ChargeOver API keys before we can use them. Normally this would be done on the backend, but since we never actually store or modify your keys we need to do some basic encoding to make API calls to Chargeover. You can get your ChargeOver API keys under configuration \u0026gt; API keys and webhooks.\u003c/p\u003e\n","raw_long_description":"Easily see everthing about your customer's billing whenever you open a ticket. ChargeOver is a recurring billing management service that takes the pain out of accepting payments. Check them out here https://chargeover.com/","raw_installation_instructions":"Simply click install, and go to https://integrateyourbusiness.com/chargeover/setup to retrieve your token. For security purposes we need to do a bit of modification on your ChargeOver API keys before we can use them. Normally this would be done on the backend, but since we never actually store or modify your keys we need to do some basic encoding to make API calls to Chargeover. You can get your ChargeOver API keys under configuration \u003e API keys and webhooks.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://154626.apps.zdusercontent.com/154626/assets/1536333828-ced722318e647ba8520fb39a35630a7b/logo-small.png","large_icon":"https://154626.apps.zdusercontent.com/154626/assets/1536333828-ced722318e647ba8520fb39a35630a7b/logo.png","screenshots":["https://154626.apps.zdusercontent.com/154626/assets/1536333828-ced722318e647ba8520fb39a35630a7b/screenshot-1.png","https://154626.apps.zdusercontent.com/154626/assets/1536333828-ced722318e647ba8520fb39a35630a7b/screenshot-2.png"],"installation_count":1},{"id":154876,"name":"Ringover","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":526413,"app_id":154876,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-04T15:12:23Z","updated_at":"2018-04-04T15:12:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":756,"entity_id":154876,"app_id":154876,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:28.000Z","updated_at":"2019-05-15T05:46:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-04-04T15:12:22Z","updated_at":"2026-01-28T16:43:30Z","terms_conditions_url":null,"app_organization":{"id":1589,"name":"Ringover","email":"julien@ringover.com","website":"https://www.ringover.com?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","country_code":"FR","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2018-04-04T15:12:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ringover.com/pricing"},"location_names":["top_bar","background"],"last_update_time":"2023-09-07T18:15:57Z","owner_id":269519,"author_name":"RingOver Group","author_email":"support@ringover.com","author_url":"https://ringover.com","short_description":"Calls, Video, Messaging, WhatsApp \u0026 Conversation Analysis for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegrating Ringover with Zendesk Support makes it easy for teams to delight their customers by offering them excellent voice and messaging support.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAvailable with the entire Zendesk Suite plan, enterprises can launch a support contact centre in just five minutes. Access landline and mobile numbers from 60+ destinations and call up to 110 destinations worldwide using any internet-connected device.\u003c/p\u003e\n\n\u003ch4\u003eOverview:\u003c/h4\u003e\n\n\u003cp\u003eOnce integrated, the Ringover dialer will appear directly in the Zendesk Support workspace. Agents can easily chat with customers over the phone or via text messaging using their Ringover phone number. All interactions via phone, SMS and WhatsApp are automatically synced into tickets within Zendesk Support. Users connected to Empower by Ringover (add-on), can also enrich tickets with AI-generated conversation summaries, transcripts, and insights.\u003c/p\u003e\n\n\u003cp\u003eVideo: \u003ca href=\"https://youtu.be/HkOlGbtP33U\"\u003eZendesk + Ringover Integration\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eKey benefits:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSpend less time creating and updating tickets in Zendesk.\u003c/li\u003e\n\u003cli\u003eResolve customer issues faster.\u003c/li\u003e\n\u003cli\u003eView all relevant customer details and conversation history in one place.\u003c/li\u003e\n\u003cli\u003eEnhance customer service experience scores.\u003c/li\u003e\n\u003cli\u003eEnsure harmony between contacts, calls, and ticket information.\u003c/li\u003e\n\u003cli\u003eUnderstand customers better with AI-driven conversation analysis, summaries \u0026amp; insights.\u003c/li\u003e\n\u003cli\u003eIncrease reply rate to social messages directly from Ringover. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eMain features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClick to dial:\u003c/strong\u003e Reach customers using Ringover’s native dialer embedded in the Zendesk workspace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentify who’s calling:\u003c/strong\u003e Ringover matches every caller with their existing contact record in Zendesk, enabling agents to offer a more personalized experience in every conversation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket auto-creation:\u003c/strong\u003e Automatically create tickets from any inbound and outbound call. Ticket cards automatically pop-up to the front display, enabling agents to easily add or modify any relevant detail.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic logging:\u003c/strong\u003e Tickets are enriched instantly with relevant details including a timestamp, call type and duration, SMS details, voicemail playback and audio recording.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor activity:\u003c/strong\u003e Supervise and track agent conversations using Radio Coach (call whisper, barging and double-listening).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConversation analysis:\u003c/strong\u003e Use Empower (add-on) to automatically analyze, summarize, transcribe and translate conversations giving agents more value out of every interaction. \u003ca href=\"https://www.ringover.com/sales-enablement-tool/?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace_listing\"\u003eTry Empower free\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOmnichannel messaging:\u003c/strong\u003e Reply to social media messages from your Ringover workspace. Sync WhatsApp interactions back into Zendesk. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTry Ringover with Zendesk free for 7 days \u003ca href=\"https://www.ringover.com/signup?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eBefore you begin:\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e\n- Only Ringover customers using the \u003cstrong\u003e\u003cem\u003ePower plan\u003c/em\u003e\u003c/strong\u003e can set up the integration. Sign up for a free Power account \u003ca href=\"https://www.ringover.com/signup?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\n- The integration can be configured only by users having \u003cstrong\u003e\u003cem\u003eadmin rights\u003c/em\u003e\u003c/strong\u003e in both Ringover and Zendesk Support.\u003cbr\u003e\n- All agents must use identical email addresses in \u003cstrong\u003e\u003cem\u003eboth\u003c/em\u003e\u003c/strong\u003e Ringover and Zendesk Support for the integration to work.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eInstallation steps:\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e\n1. Sign in as an administrator to your Zendesk account, then click the Admin label in the navigation bar.\u003cbr\u003e\n1. In the App directory, select Browse, then locate the Ringover app and click on it.\u003cbr\u003e\n1. In the Ringover app page, click Install App in the upper-right corner.\u003cbr\u003e\n1. Refresh your Zendesk login session. The Ringover app icon will appear in the top right-hand corner.\u003cbr\u003e\n1. Click on the Ringover icon to open the Ringover login page.\u003cbr\u003e\n1. Enter your Ringover login and password, and you’re all set.\u003cbr\u003e\n1. The integration will be automatically configured for the rest of your team, provided that they use the same login email address for both Ringover and Zendesk Support. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eAdd new users to the integration\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e\n1. Create a new user account from the Ringover dashboard here.\u003cbr\u003e\n1. New users will see the Ringover app icon in the top right-hand corner of their Zendesk account. They can now use Ringover from their Zendesk Support workspace!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eOther\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e\nFor more detail guidelines on how to customise the integration settings in Ringover, see here.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n**Integrating Ringover with Zendesk Support makes it easy for teams to delight their customers by offering them excellent voice and messaging support.**\n\nAvailable with the entire Zendesk Suite plan, enterprises can launch a support contact centre in just five minutes. Access landline and mobile numbers from 60+ destinations and call up to 110 destinations worldwide using any internet-connected device.\n\n#### Overview:\nOnce integrated, the Ringover dialer will appear directly in the Zendesk Support workspace. Agents can easily chat with customers over the phone or via text messaging using their Ringover phone number. All interactions via phone, SMS and WhatsApp are automatically synced into tickets within Zendesk Support. Users connected to Empower by Ringover (add-on), can also enrich tickets with AI-generated conversation summaries, transcripts, and insights.\n\n\nVideo: [Zendesk + Ringover Integration](https://youtu.be/HkOlGbtP33U)\n\n#### Key benefits:\n- Spend less time creating and updating tickets in Zendesk.\n- Resolve customer issues faster.\n- View all relevant customer details and conversation history in one place.\n- Enhance customer service experience scores.\n- Ensure harmony between contacts, calls, and ticket information.\n- Understand customers better with AI-driven conversation analysis, summaries \u0026 insights.\n- Increase reply rate to social messages directly from Ringover. \n\n#### Main features:\n- **Click to dial:** Reach customers using Ringover’s native dialer embedded in the Zendesk workspace.\n- **Identify who’s calling:** Ringover matches every caller with their existing contact record in Zendesk, enabling agents to offer a more personalized experience in every conversation.\n- **Ticket auto-creation:** Automatically create tickets from any inbound and outbound call. Ticket cards automatically pop-up to the front display, enabling agents to easily add or modify any relevant detail.\n- **Automatic logging:** Tickets are enriched instantly with relevant details including a timestamp, call type and duration, SMS details, voicemail playback and audio recording.\n- **Monitor activity:** Supervise and track agent conversations using Radio Coach (call whisper, barging and double-listening).\n- **Conversation analysis:** Use Empower (add-on) to automatically analyze, summarize, transcribe and translate conversations giving agents more value out of every interaction. [Try Empower free](https://www.ringover.com/sales-enablement-tool/?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace_listing).\n- **Omnichannel messaging:** Reply to social media messages from your Ringover workspace. Sync WhatsApp interactions back into Zendesk. \n\nTry Ringover with Zendesk free for 7 days [here](https://www.ringover.com/signup?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace).","raw_installation_instructions":"***Before you begin:***\n- Only Ringover customers using the ***Power plan*** can set up the integration. Sign up for a free Power account [here](https://www.ringover.com/signup?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace).\n- The integration can be configured only by users having ***admin rights*** in both Ringover and Zendesk Support.\n- All agents must use identical email addresses in ***both*** Ringover and Zendesk Support for the integration to work.\n\n***Installation steps:***\n1. Sign in as an administrator to your Zendesk account, then click the Admin label in the navigation bar.\n1. In the App directory, select Browse, then locate the Ringover app and click on it.\n1. In the Ringover app page, click Install App in the upper-right corner.\n1. Refresh your Zendesk login session. The Ringover app icon will appear in the top right-hand corner.\n1. Click on the Ringover icon to open the Ringover login page.\n1. Enter your Ringover login and password, and you’re all set.\n1. The integration will be automatically configured for the rest of your team, provided that they use the same login email address for both Ringover and Zendesk Support. \n\n***Add new users to the integration***\n1. Create a new user account from the Ringover dashboard here.\n1. New users will see the Ringover app icon in the top right-hand corner of their Zendesk account. They can now use Ringover from their Zendesk Support workspace!\n\n***Other***\nFor more detail guidelines on how to customise the integration settings in Ringover, see here.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://154876.apps.zdusercontent.com/154876/assets/1694076734-a2b21361525a9e1befc40b7ac20c8425/logo-small.png","large_icon":"https://154876.apps.zdusercontent.com/154876/assets/1694076734-a2b21361525a9e1befc40b7ac20c8425/logo.png","screenshots":["https://154876.apps.zdusercontent.com/154876/assets/1694076734-a2b21361525a9e1befc40b7ac20c8425/screenshot-1.png","https://154876.apps.zdusercontent.com/154876/assets/1694076734-a2b21361525a9e1befc40b7ac20c8425/screenshot-2.png"],"installation_count":161},{"id":155632,"name":"Device42 Connector","state":"published","version":"4.0","framework_version":"2.0","parameters":[{"id":528788,"app_id":155632,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-10T20:42:29Z","updated_at":"2018-04-10T20:42:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":528787,"app_id":155632,"name":"token","kind":"text","required":true,"position":1,"created_at":"2018-04-10T20:42:29Z","updated_at":"2018-04-10T20:42:29Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":759,"entity_id":155632,"app_id":155632,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:32.000Z","updated_at":"2019-05-15T05:46:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2018-04-10T20:42:28Z","updated_at":"2025-06-27T17:50:49Z","terms_conditions_url":null,"app_organization":{"id":762,"name":"Device42","email":"michael.lamonaca@freshworks.com","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2018-04-10T20:42:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.device42.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-06-27T17:50:44Z","owner_id":269519,"author_name":"Device42","author_email":"support@device42.com","author_url":"https://www.device42.com","short_description":"Connects Device42 CIs to Zendesk tickets","long_description":"\u003cp\u003eDevice42 provides automatic and agentless discovery of infrastructure and application dependencies. The Zendesk integration gives users the ability to \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAttach any part of your auto-discovered IT infrastructure within Device42 – including devices, racks, parts, and PDUs – directly to your Zendesk tickets \n\n\u003cul\u003e\n\u003cli\u003eView details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk \u003c/li\u003e\n\u003cli\u003eClick links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42 \u003c/li\u003e\n\u003cli\u003eCustomize Zendesk by adding your auto-discovered Device42 infrastructure items as columns in your Zendesk custom views\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo install Device42 Connector sign in to your Zendesk account. Click the gear icon in the lower left, then click the “Marketplace” link. Search for “Device42 Connector” and install the plugin. In the Device42 Connector app configuration section, set the verification token. You can obtain a verification token from the Device42 external integrations page.\u003c/p\u003e\n","raw_long_description":"Device42 provides automatic and agentless discovery of infrastructure and application dependencies. The Zendesk integration gives users the ability to \n\n * Attach any part of your auto-discovered IT infrastructure within Device42 – including devices, racks, parts, and PDUs – directly to your Zendesk tickets \n* View details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk \n* Click links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42 \n* Customize Zendesk by adding your auto-discovered Device42 infrastructure items as columns in your Zendesk custom views","raw_installation_instructions":"To install Device42 Connector sign in to your Zendesk account. Click the gear icon in the lower left, then click the “Marketplace” link. Search for “Device42 Connector” and install the plugin. In the Device42 Connector app configuration section, set the verification token. You can obtain a verification token from the Device42 external integrations page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://155632.apps.zdusercontent.com/155632/assets/1751037543-9ec82add213624f6df378ca18476e5d3/logo-small.png","large_icon":"https://155632.apps.zdusercontent.com/155632/assets/1751037543-9ec82add213624f6df378ca18476e5d3/logo.png","screenshots":["https://155632.apps.zdusercontent.com/155632/assets/1751037543-9ec82add213624f6df378ca18476e5d3/screenshot-0.png","https://155632.apps.zdusercontent.com/155632/assets/1751037543-9ec82add213624f6df378ca18476e5d3/screenshot-1.png","https://155632.apps.zdusercontent.com/155632/assets/1751037543-9ec82add213624f6df378ca18476e5d3/screenshot-2.png"],"installation_count":13},{"id":156192,"name":"Routing","state":"published","version":"5.1","framework_version":"2.0","parameters":[{"id":530297,"app_id":156192,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-16T21:59:58Z","updated_at":"2018-04-16T21:59:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":530296,"app_id":156192,"name":"session","kind":"hidden","required":false,"position":1,"created_at":"2018-04-16T21:59:58Z","updated_at":"2026-04-24T21:30:29Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":808348,"app_id":156192,"name":"api_key","kind":"hidden","required":false,"position":2,"created_at":"2019-12-23T18:20:10Z","updated_at":"2026-04-24T21:30:29Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":115,"entity_id":156192,"app_id":156192,"amount":300,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"playlist_monthly_20180409","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":180,"cost_type":"CostStripe","active":false,"created_at":"2018-04-16T22:00:01.000Z","updated_at":"2019-05-15T05:33:11.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1410,"entity_id":156192,"app_id":156192,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"playlist_monthly_20180409","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":404,"cost_type":"CostStripe","active":false,"created_at":"2020-02-26T22:42:06.000Z","updated_at":"2020-02-26T22:42:06.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1413,"entity_id":156192,"app_id":156192,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Gnqi0B2xaz8aCH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":406,"cost_type":"CostStripe","active":false,"created_at":"2020-02-27T19:53:16.000Z","updated_at":"2020-02-27T19:53:16.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1589,"entity_id":156192,"app_id":156192,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Gnqi0B2xaz8aCH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":534,"cost_type":"CostStripe","active":false,"created_at":"2020-06-08T20:39:59.000Z","updated_at":"2020-06-08T20:39:59.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1704,"entity_id":156192,"app_id":156192,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Gnqi0B2xaz8aCH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":604,"cost_type":"CostStripe","active":false,"created_at":"2020-07-14T21:41:22.000Z","updated_at":"2020-07-14T21:41:22.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2236,"entity_id":156192,"app_id":156192,"amount":700,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1IheuZFvgvstJImS9DDnshph","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":834,"cost_type":"CostStripe","active":false,"created_at":"2021-04-21T20:46:19.000Z","updated_at":"2021-04-21T20:46:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2547,"entity_id":156192,"app_id":156192,"amount":900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JloOrFvgvstJImS9JaH0M2r","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":892,"cost_type":"CostStripe","active":true,"created_at":"2021-10-20T15:43:38.000Z","updated_at":"2026-04-24T21:30:27.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":396},{"id":2498,"entity_id":156192,"app_id":156192,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JcEdSFvgvstJImSrVpqAp5T","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":882,"cost_type":"CostStripe","active":false,"created_at":"2021-09-21T22:18:44.000Z","updated_at":"2021-10-19T15:46:07.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":11,"1":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"#1B1464","google_analytics_code":"UA-117527564-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[{"id":3,"name":"Starter Apps"}],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-04-16T21:59:57Z","updated_at":"2026-04-24T21:30:29Z","terms_conditions_url":"https://myplaylist.io/terms","app_organization":{"id":1610,"name":"Playlist","email":"support@myplaylist.io","website":"https://myplaylist.io","country_code":"US","stripe_account_id":"acct_1CEnFQFvgvstJImS","state":"published"},"locations":[1,3,4,5,6,2,9,7],"date_published":"2018-04-16T21:59:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","nav_bar","modal","background"],"last_update_time":"2026-04-24T21:30:24Z","owner_id":269519,"author_name":"Playlist","author_email":"support@myplaylist.io","author_url":"https://myplaylist.io","short_description":"Distribute tickets equally with round robin and pull-based assignment","long_description":"\u003cp\u003e\u003ca href=\"https://www.myplaylist.io/zendesk/round-robin-app\"\u003e\u003cimg src=\"https://d1he9ho3dhzm0u.cloudfront.net/assets/playlist-video-cover.svg\" alt=\"Zendesk Routing App Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eRouting by Playlist\u003c/h1\u003e\n\n\u003cp\u003eRound robin and pull-based ticket assignment, built on your Zendesk views. No dev work or consultants required.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eRound robin ticket assignment\u003c/li\u003e\n\u003cli\u003ePull assignment with Playlist Button\u003c/li\u003e\n\u003cli\u003eAgent capacity and ticket limits\u003c/li\u003e\n\u003cli\u003eDaily limits\u003c/li\u003e\n\u003cli\u003eQueue prioritization by SLA or any ticket field\u003c/li\u003e\n\u003cli\u003eSchedule-based routing\u003c/li\u003e\n\u003cli\u003eSame agent (sticky) routing\u003c/li\u003e\n\u003cli\u003eGroup routing by percentage\u003c/li\u003e\n\u003cli\u003eDedicated support for organizations\u003c/li\u003e\n\u003cli\u003eAgent availability reports\u003c/li\u003e\n\u003cli\u003eSound notifications\u003c/li\u003e\n\u003cli\u003eAPIs for custom integrations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTry it for free\u003c/h1\u003e\n\n\u003cp\u003eSign up today for a 14-day free trial. Use code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e at signup. No credit card needed. Cancel anytime by uninstalling.\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re familiar with Zendesk views, you\u0026#39;ll be up and running in just a few minutes. For a closer look before signing up, see the \u003ca href=\"https://help.myplaylist.io/hc/articles/360034865711\"\u003eQuick Start Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003ePush or pull\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eRound Robin\u003c/strong\u003e assigns tickets in batches every minute, respecting agent limits and schedules. \u003cstrong\u003ePlaylist Button\u003c/strong\u003e lets agents pull their next ticket with one click — no collisions, full audit trail in Explore. Use either or both.\u003c/p\u003e\n\n\u003ch1\u003eQueues\u003c/h1\u003e\n\n\u003cp\u003eBuild queues from existing Zendesk views. Stack them in priority order, configure each queue\u0026#39;s routing model and agent pool, and sort tickets by SLA or any ticket field. Works even if views are hidden from agents.\u003c/p\u003e\n\n\u003ch1\u003eAgent availability\u003c/h1\u003e\n\n\u003cp\u003eSupervisors can monitor and update agent status in bulk from the live team dashboard. Routing can also use your \u003ca href=\"https://support.zendesk.com/hc/articles/4408842938522\"\u003eZendesk Schedules\u003c/a\u003e to only assign tickets during each agent\u0026#39;s working hours.\u003c/p\u003e\n\n\u003ch1\u003eData handling \u0026amp; privacy\u003c/h1\u003e\n\n\u003cp\u003eRouting accesses a limited set of Zendesk data to perform ticket assignment, including agent info, ticket fields, group membership, and schedules. End-user data is never collected. For a full breakdown, see our \u003ca href=\"https://help.myplaylist.io/hc/en-us/articles/360033748291\"\u003eTechnical Information\u003c/a\u003e page and \u003ca href=\"https://myplaylist.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFree for sandbox accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start your 14-day free trial, install the app directly from the Marketplace. Use coupon code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e at checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\u003c/p\u003e\n\n\u003ch2\u003eOnly need it for specific agents?\u003c/h2\u003e\n\n\u003cp\u003eYou can limit Routing to select agents by \u003ca href=\"https://help.myplaylist.io/hc/articles/360026253012\"\u003eenabling group restrictions\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cp\u003eOnce installed, open Routing Setup (P icon in the left navigation bar) and click Authorize. See our \u003ca href=\"https://help.myplaylist.io/hc/en-us/articles/360034865711-Zendesk-Round-Robin-Quick-Start-Guide\"\u003eQuick Start Guide\u003c/a\u003e for next steps.\u003c/p\u003e\n","raw_long_description":"[![Zendesk Routing App Demo](https://d1he9ho3dhzm0u.cloudfront.net/assets/playlist-video-cover.svg)](https://www.myplaylist.io/zendesk/round-robin-app)\n\n# Routing by Playlist\nRound robin and pull-based ticket assignment, built on your Zendesk views. No dev work or consultants required.\n\n# Features\n* Round robin ticket assignment\n* Pull assignment with Playlist Button\n* Agent capacity and ticket limits\n* Daily limits\n* Queue prioritization by SLA or any ticket field\n* Schedule-based routing\n* Same agent (sticky) routing\n* Group routing by percentage\n* Dedicated support for organizations\n* Agent availability reports\n* Sound notifications\n* APIs for custom integrations\n\n# Try it for free\nSign up today for a 14-day free trial. Use code **TRIALWOCC** at signup. No credit card needed. Cancel anytime by uninstalling.\n\nIf you're familiar with Zendesk views, you'll be up and running in just a few minutes. For a closer look before signing up, see the [Quick Start Guide](https://help.myplaylist.io/hc/articles/360034865711).\n\n# Push or pull\n**Round Robin** assigns tickets in batches every minute, respecting agent limits and schedules. **Playlist Button** lets agents pull their next ticket with one click — no collisions, full audit trail in Explore. Use either or both.\n\n# Queues\nBuild queues from existing Zendesk views. Stack them in priority order, configure each queue's routing model and agent pool, and sort tickets by SLA or any ticket field. Works even if views are hidden from agents.\n\n# Agent availability\nSupervisors can monitor and update agent status in bulk from the live team dashboard. Routing can also use your [Zendesk Schedules](https://support.zendesk.com/hc/articles/4408842938522) to only assign tickets during each agent's working hours.\n\n# Data handling \u0026 privacy\nRouting accesses a limited set of Zendesk data to perform ticket assignment, including agent info, ticket fields, group membership, and schedules. End-user data is never collected. For a full breakdown, see our [Technical Information](https://help.myplaylist.io/hc/en-us/articles/360033748291) page and [Privacy Policy](https://myplaylist.io/privacy).\n\n---\nFree for sandbox accounts.","raw_installation_instructions":"To start your 14-day free trial, install the app directly from the Marketplace. Use coupon code **TRIALWOCC** at checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\n\n## Only need it for specific agents?\nYou can limit Routing to select agents by [enabling group restrictions](https://help.myplaylist.io/hc/articles/360026253012).\n\n## Setup\nOnce installed, open Routing Setup (P icon in the left navigation bar) and click Authorize. See our [Quick Start Guide](https://help.myplaylist.io/hc/en-us/articles/360034865711-Zendesk-Round-Robin-Quick-Start-Guide) for next steps.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://156192.apps.zdusercontent.com/156192/assets/1775695429-e1e0b88873214d326bbb4c8cd1c5cb2f/logo-small.png","large_icon":"https://156192.apps.zdusercontent.com/156192/assets/1775695429-e1e0b88873214d326bbb4c8cd1c5cb2f/logo.png","screenshots":["https://156192.apps.zdusercontent.com/156192/assets/1775695429-e1e0b88873214d326bbb4c8cd1c5cb2f/screenshot-0.png","https://156192.apps.zdusercontent.com/156192/assets/1775695429-e1e0b88873214d326bbb4c8cd1c5cb2f/screenshot-1.png","https://156192.apps.zdusercontent.com/156192/assets/1775695429-e1e0b88873214d326bbb4c8cd1c5cb2f/screenshot-2.png"],"installation_count":180},{"id":156196,"name":"Live Experience","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":530308,"app_id":156196,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-16T23:08:12Z","updated_at":"2018-04-16T23:08:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":764,"entity_id":156196,"app_id":156196,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:38.000Z","updated_at":"2019-05-15T05:46:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-04-16T23:08:11Z","updated_at":"2025-04-04T00:03:47Z","terms_conditions_url":null,"app_organization":{"id":1621,"name":"Yondo","email":"support@yondo.com","website":null,"country_code":"AU","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-04-16T23:08:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.yondo.com/pricing"},"location_names":[],"last_update_time":"2018-04-16T23:08:11Z","owner_id":269519,"author_name":"Yondo","author_email":"apps@yondo.com","author_url":"https://www.yondo.com","short_description":"Interact with your Live Experience customers from anywhere within Zendesk","long_description":"\u003cp\u003eThe Live Experience app allows your support team to reply any message from Live experience customers. When a customer send a messsage in Live Experience, it will create a new ticket in your Zendesk Support. Answers of your support team will be sent to your customers in Live Experience.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eSign up at \u003ca href=\"http://yondo.com\"\u003eYondo\u003c/a\u003e * In your Zendesk admin, go to \u003cstrong\u003echannels\u003c/strong\u003e -\u0026gt; \u003cstrong\u003eChannel integrations\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eLive Experience\u003c/strong\u003e -\u0026gt; \u003cstrong\u003eaccounts tab\u003c/strong\u003e -\u0026gt; \u003cstrong\u003eAdd account\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eEnter your email and password of yondo account \u003c/li\u003e\n\u003cli\u003eOn yondo dashboard under apps menu, you can check whether it is installed or not by opening Zendesk app \u003c/li\u003e\n\u003cli\u003eNow customers\u0026#39; messages will create or update tickets in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"The Live Experience app allows your support team to reply any message from Live experience customers. When a customer send a messsage in Live Experience, it will create a new ticket in your Zendesk Support. Answers of your support team will be sent to your customers in Live Experience.","raw_installation_instructions":"* Sign up at [Yondo](http://yondo.com) * In your Zendesk admin, go to **channels** -\u003e **Channel integrations** \n* Click on **Live Experience** -\u003e **accounts tab** -\u003e **Add account** \n* Enter your email and password of yondo account \n* On yondo dashboard under apps menu, you can check whether it is installed or not by opening Zendesk app \n* Now customers' messages will create or update tickets in Zendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://156196.apps.zdusercontent.com/156196/assets/1523920056-67e3a355d77ec8b5321296e969b94948/logo-small.png","large_icon":"https://156196.apps.zdusercontent.com/156196/assets/1523920056-67e3a355d77ec8b5321296e969b94948/logo.png","screenshots":["https://156196.apps.zdusercontent.com/156196/assets/1523920056-67e3a355d77ec8b5321296e969b94948/screenshot-0.png","https://156196.apps.zdusercontent.com/156196/assets/1523920056-67e3a355d77ec8b5321296e969b94948/screenshot-1.png","https://156196.apps.zdusercontent.com/156196/assets/1523920056-67e3a355d77ec8b5321296e969b94948/screenshot-2.png"],"installation_count":1},{"id":156896,"name":"Phrase for Guide","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-04-23T06:09:38Z","updated_at":"2026-08-10T17:52:02Z","terms_conditions_url":null,"app_organization":{"id":1607,"name":"Phrase","email":"support@phrase.com","website":"phrase.com","country_code":"CZ","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2026-08-10T17:52:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.phrase.com/pricing"},"location_names":[],"last_update_time":"2026-07-23T03:01:20Z","owner_id":269519,"author_name":"Phrase","author_email":"integrations@phrase.com","author_url":"https://phrase.com","short_description":"Connect Zendesk Guide to Phrase for seamless content localization.","long_description":"\u003cp\u003ePhrase is a localization platform used by global companies to translate and manage multilingual content at scale, combining machine translation, translation management, and connectors to systems like Zendesk Guide, Salesforce, and Contentful.\u003c/p\u003e\n\n\u003ch3\u003eConnect Zendesk Guide to Phrase\u003c/h3\u003e\n\n\u003cp\u003ePhrase for Guide connects your Zendesk Guide Help Center to Phrase. This app itself has no visible interface inside Zendesk — its only function is to handle the OAuth authorization between Zendesk and Phrase, so you can securely create and use a Phrase connector for Zendesk Guide. Once authorized, that connector is created and fully managed from within Phrase.\u003c/p\u003e\n\n\u003ch3\u003eCommon use cases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLocalizing Help Center articles into the languages your customers use\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeeping translated Help Center content in sync as source articles change\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManaging multilingual Help Center content from a single translation platform, alongside other content sources\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically send Help Center articles, categories, and sections to Phrase for translation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn translated content to Zendesk Guide as draft or published articles\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure translation workflows, languages, and sync behavior entirely from Phrase\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo manual export/import — content flows between Guide and Phrase through the connector\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSecurity and data handling\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThis app only handles OAuth authorization; it does not read, store, or transmit Help Center content itself\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstalling this app does not change anything in your Help Center on its own — it grants Phrase the access needed to read and write Guide content on your behalf, based on the connector settings you configure in Phrase\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eActual content access and transfer is performed by the Phrase connector, over an authenticated connection, based on your configuration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer data handled by Phrase is protected under Phrase\u0026#39;s data processing and security practices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrivacy policy available at: https://phrase.com/privacy/\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app is intended for organizations that manage a Zendesk Guide Help Center and want to translate and maintain multilingual content using Phrase.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling this app authorizes Phrase to connect to your Zendesk Guide account via OAuth. No setup is required inside Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install and approve the OAuth authorization request.\u003c/li\u003e\n\u003cli\u003eSign in to Phrase.\u003c/li\u003e\n\u003cli\u003eCreate a new Zendesk connector in Phrase and select your Zendesk account to complete the connection.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAll further configuration — languages, labels, and translation workflow — is managed from within Phrase, not from this app.\u003c/p\u003e\n\n\u003cp\u003eFor a full setup walkthrough, see the Zendesk Guide integration guide: https://support.phrase.com/hc/en-us/articles/5709654717980-Zendesk-Guide-TMS\u003c/p\u003e\n","raw_long_description":"Phrase is a localization platform used by global companies to translate and manage multilingual content at scale, combining machine translation, translation management, and connectors to systems like Zendesk Guide, Salesforce, and Contentful.\n\n### Connect Zendesk Guide to Phrase\n\nPhrase for Guide connects your Zendesk Guide Help Center to Phrase. This app itself has no visible interface inside Zendesk — its only function is to handle the OAuth authorization between Zendesk and Phrase, so you can securely create and use a Phrase connector for Zendesk Guide. Once authorized, that connector is created and fully managed from within Phrase.\n\n### Common use cases\n\n* Localizing Help Center articles into the languages your customers use\n\n* Keeping translated Help Center content in sync as source articles change\n\n* Managing multilingual Help Center content from a single translation platform, alongside other content sources\n\n### Key capabilities\n\n* Automatically send Help Center articles, categories, and sections to Phrase for translation\n\n* Return translated content to Zendesk Guide as draft or published articles\n\n* Configure translation workflows, languages, and sync behavior entirely from Phrase\n\n* No manual export/import — content flows between Guide and Phrase through the connector\n\n### Security and data handling\n\n* This app only handles OAuth authorization; it does not read, store, or transmit Help Center content itself\n\n* Installing this app does not change anything in your Help Center on its own — it grants Phrase the access needed to read and write Guide content on your behalf, based on the connector settings you configure in Phrase\n\n* Actual content access and transfer is performed by the Phrase connector, over an authenticated connection, based on your configuration\n\n* Customer data handled by Phrase is protected under Phrase's data processing and security practices\n\n* Privacy policy available at: https://phrase.com/privacy/\n\nThis app is intended for organizations that manage a Zendesk Guide Help Center and want to translate and maintain multilingual content using Phrase.","raw_installation_instructions":"Installing this app authorizes Phrase to connect to your Zendesk Guide account via OAuth. No setup is required inside Zendesk.\n\n1. Click Install and approve the OAuth authorization request.\n2. Sign in to Phrase.\n3. Create a new Zendesk connector in Phrase and select your Zendesk account to complete the connection.\n\nAll further configuration — languages, labels, and translation workflow — is managed from within Phrase, not from this app.\n\nFor a full setup walkthrough, see the Zendesk Guide integration guide: https://support.phrase.com/hc/en-us/articles/5709654717980-Zendesk-Guide-TMS","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://156896.apps.zdusercontent.com/156896/assets/1784535311-6cc33e85f6912da60c4255c703c79805/logo-small.png","large_icon":"https://156896.apps.zdusercontent.com/156896/assets/1784535311-6cc33e85f6912da60c4255c703c79805/logo.png","screenshots":["https://156896.apps.zdusercontent.com/156896/assets/1784535311-6cc33e85f6912da60c4255c703c79805/screenshot-0.png","https://156896.apps.zdusercontent.com/156896/assets/1784535311-6cc33e85f6912da60c4255c703c79805/screenshot-1.png","https://156896.apps.zdusercontent.com/156896/assets/1784535311-6cc33e85f6912da60c4255c703c79805/screenshot-2.png"],"installation_count":0},{"id":157403,"name":"Skilljar","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":534231,"app_id":157403,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-04-27T19:32:58Z","updated_at":"2018-04-27T19:32:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":534230,"app_id":157403,"name":"skilljar_api_key","kind":"text","required":true,"position":1,"created_at":"2018-04-27T19:32:58Z","updated_at":"2026-03-09T22:49:50Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":771,"entity_id":157403,"app_id":157403,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:46.000Z","updated_at":"2019-05-15T05:46:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-04-27T19:32:56Z","updated_at":"2026-03-09T22:49:50Z","terms_conditions_url":null,"app_organization":{"id":1645,"name":"Skilljar","email":"support@skilljar.com","website":"https://www.skilljar.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-04-27T19:32:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.skilljar.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-09T22:49:49Z","owner_id":269519,"author_name":"Skilljar","author_email":"support@skilljar.com","author_url":"https://www.skilljar.com/","short_description":"Unite your customer training and support initiatives","long_description":"\u003cp\u003eGainsight\u0026#39;s Skilljar customer training platform enables you to successfully onboard, engage, and retain your customers and partners. It\u0026#39;s easy to create training courses, distribute to web and mobile devices, and track results. With Skilljar\u0026#39;s Zendesk App, a conveniently located sidebar surfaces which courses your ticket requester has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.\u003c/p\u003e\n\n\u003ch3\u003eSkilljar\u0026#39;s Zendesk App empowers support teams to\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly view customer training activity in Skilljar right on the Zendesk ticket sidebar\u003c/li\u003e\n\u003cli\u003eResolve issues faster by providing relevant and targeted training content to customers\u003c/li\u003e\n\u003cli\u003eImprove customer experience with informed content recommendations based on prior customer training activity in Skilljar\u003c/li\u003e\n\u003cli\u003eReduce ticket volume through an integrated educational approach \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAbout Skilljar\u003c/h3\u003e\n\n\u003cp\u003eSkilljar\u0026#39;s enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it\u0026#39;s purpose-built for customer and partner enablement. \u003c/p\u003e\n\n\u003ch3\u003eFeatures include\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA best-in-class student experience\u003c/li\u003e\n\u003cli\u003ePayments engine\u003c/li\u003e\n\u003cli\u003eSocial certifications\u003c/li\u003e\n\u003cli\u003eAdvanced analytics\u003c/li\u003e\n\u003cli\u003eIntegration with Salesforce \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo learn more about Skilljar, or request a demo, visit our website at \u003ca href=\"https://www.skilljar.com\"\u003ewww.skilljar.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app transmits the ticket requester\u0026#39;s email address in an API call to Skilljar, over HTTPS, to look up training records. The email address is not stored on the server and is used only for the lookup operation. For more information, please review the \u003ca href=\"https://www.skilljar.com/privacy\"\u003eSkilljar Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation instructions\u003c/p\u003e\n\n\u003ch3\u003eHow to add Skilljar\u0026#39;s App to Zendesk\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to Zendesk, then click the Admin icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eSelect Apps \u0026gt; Browse, then find the Skilljar app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Skilljar app page, click Install app in the upper-right corner.\u003c/li\u003e\n\u003cli\u003eEnter the following required information, then click Install:\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003eskilljar_api_key\u003c/code\u003e: An API key for your Skilljar account.\nTo generate a Skilljar API Key, please follow the instruction here: \u003ca href=\"https://support.gainsight.com/Skilljar/Develop_and_Customize/API/Getting_started_with_the_Skilljar_API\"\u003ehttps://support.gainsight.com/Skilljar/Develop\u003cem\u003eand\u003c/em\u003eCustomize/API/Getting\u003cem\u003estarted\u003c/em\u003ewith\u003cem\u003ethe\u003c/em\u003eSkilljar_API\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Gainsight's Skilljar customer training platform enables you to successfully onboard, engage, and retain your customers and partners. It's easy to create training courses, distribute to web and mobile devices, and track results. With Skilljar's Zendesk App, a conveniently located sidebar surfaces which courses your ticket requester has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.\n\n### Skilljar's Zendesk App empowers support teams to\n\n* Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar\n* Resolve issues faster by providing relevant and targeted training content to customers\n* Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar\n* Reduce ticket volume through an integrated educational approach \n\n-----\n\n### About Skilljar\n\nSkilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement. \n\n### Features include\n\n* A best-in-class student experience\n* Payments engine\n* Social certifications\n* Advanced analytics\n* Integration with Salesforce \n\nTo learn more about Skilljar, or request a demo, visit our website at [www.skilljar.com](https://www.skilljar.com).\n\n### Data Handling \u0026 Privacy\n\nThis app transmits the ticket requester's email address in an API call to Skilljar, over HTTPS, to look up training records. The email address is not stored on the server and is used only for the lookup operation. For more information, please review the [Skilljar Privacy Policy](https://www.skilljar.com/privacy).","raw_installation_instructions":"Installation instructions\n### How to add Skilljar's App to Zendesk\n\n* Sign in to Zendesk, then click the Admin icon in the sidebar.\n* Select Apps \u003e Browse, then find the Skilljar app and click the tile.\n* On the Skilljar app page, click Install app in the upper-right corner.\n* Enter the following required information, then click Install:\n    * `skilljar_api_key`: An API key for your Skilljar account.\nTo generate a Skilljar API Key, please follow the instruction here: [https://support.gainsight.com/Skilljar/Develop_and_Customize/API/Getting_started_with_the_Skilljar_API](https://support.gainsight.com/Skilljar/Develop_and_Customize/API/Getting_started_with_the_Skilljar_API)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://157403.apps.zdusercontent.com/157403/assets/1771628934-6ca4567d7e50132f8395b0f9db65a12b/logo-small.png","large_icon":"https://157403.apps.zdusercontent.com/157403/assets/1771628934-6ca4567d7e50132f8395b0f9db65a12b/logo.png","screenshots":["https://157403.apps.zdusercontent.com/157403/assets/1771628934-6ca4567d7e50132f8395b0f9db65a12b/screenshot-0.png","https://157403.apps.zdusercontent.com/157403/assets/1771628934-6ca4567d7e50132f8395b0f9db65a12b/screenshot-1.png","https://157403.apps.zdusercontent.com/157403/assets/1771628934-6ca4567d7e50132f8395b0f9db65a12b/screenshot-2.png"],"installation_count":60},{"id":157990,"name":"Supportscribe Talk Transcription","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":536009,"app_id":157990,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-05-03T07:09:10Z","updated_at":"2018-05-03T07:09:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":772,"entity_id":157990,"app_id":157990,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:48.000Z","updated_at":"2019-05-15T05:46:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact 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have a phone conversation, we’ll transcribe the recording of the conversation, and add the results as an Internal Note to the ticket so that future agents referencing the same conversation can search and refer to the notes.\u003c/p\u003e\n\n\u003cp\u003eUse Supportscribe to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGenerate highest-quality transcriptions\u003c/strong\u003e: almost human-level transcriptions with low error rates and high comprehensibility (screenshots are real transcriptions).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove productivity\u003c/strong\u003e: save your agents the time they spend listening to calls.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmooth agent handoffs\u003c/strong\u003e: surface past conversations at a glance to help improve CSAT and agent hand-offs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable searching, triggers, and automations\u003c/strong\u003e: comment text can be used as a part of triggers, automations, and other Zendesk features related to Comment text.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWork in any language\u003c/strong\u003e: Supportscribe can transcribe in over 30 languages out of the box, including in English, French, Spanish, German, Portuguese, Arabic, Russian, Japanese, Chinese, Korean, and more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTry it out for free today! The first 60 minutes of transcripts are free, and the rest are billed at $0.05 per minute.\u003c/p\u003e\n\n\u003cp\u003eCurrently, Supportscribe transcribes phone support integrations with Zendesk through:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Talk\u003c/li\u003e\n\u003cli\u003eTalkdesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIs your platform not listed above? Get in touch at support@supportscribe.com, and we can help integrate with it.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit \u003ca href=\"https://supportscribe.com/onboarding\"\u003ehttps://supportscribe.com/onboarding\u003c/a\u003e once you’ve install the App, and we’ll guide you through connecting your account to Supportscribe so that we can add transcripts as ticket Internal Notes.\u003c/p\u003e\n","raw_long_description":"Supportscribe Talk Transcription automatically creates high-quality, accurate, and readable transcripts out of your call recordings.\n\nAfter your agents have a phone conversation, we’ll transcribe the recording of the conversation, and add the results as an Internal Note to the ticket so that future agents referencing the same conversation can search and refer to the notes.\n\nUse Supportscribe to:\n\n* **Generate highest-quality transcriptions**: almost human-level transcriptions with low error rates and high comprehensibility (screenshots are real transcriptions).\n* **Improve productivity**: save your agents the time they spend listening to calls.\n* **Smooth agent handoffs**: surface past conversations at a glance to help improve CSAT and agent hand-offs.\n* **Enable searching, triggers, and automations**: comment text can be used as a part of triggers, automations, and other Zendesk features related to Comment text.\n* **Work in any language**: Supportscribe can transcribe in over 30 languages out of the box, including in English, French, Spanish, German, Portuguese, Arabic, Russian, Japanese, Chinese, Korean, and more.\n\nTry it out for free today! The first 60 minutes of transcripts are free, and the rest are billed at $0.05 per minute.\n\nCurrently, Supportscribe transcribes phone support integrations with Zendesk through:\n\n* Zendesk Talk\n* Talkdesk\n\nIs your platform not listed above? Get in touch at support@supportscribe.com, and we can help integrate with it.\n","raw_installation_instructions":"Visit [https://supportscribe.com/onboarding](https://supportscribe.com/onboarding) once you’ve install the App, and we’ll guide you through connecting your account to Supportscribe so that we can add transcripts as ticket Internal Notes.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://157990.apps.zdusercontent.com/157990/assets/1645940115-a0e867b0fbecccc8d619707186998ef3/logo-small.png","large_icon":"https://157990.apps.zdusercontent.com/157990/assets/1645940115-a0e867b0fbecccc8d619707186998ef3/logo.png","screenshots":["https://157990.apps.zdusercontent.com/157990/assets/1645940115-a0e867b0fbecccc8d619707186998ef3/screenshot-0.png","https://157990.apps.zdusercontent.com/157990/assets/1645940115-a0e867b0fbecccc8d619707186998ef3/screenshot-1.png","https://157990.apps.zdusercontent.com/157990/assets/1645940115-a0e867b0fbecccc8d619707186998ef3/screenshot-2.png"],"installation_count":96},{"id":158377,"name":"Sprinklr","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":537410,"app_id":158377,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-05-07T13:17:07Z","updated_at":"2018-05-07T13:17:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":537408,"app_id":158377,"name":"partnerId","kind":"text","required":false,"position":1,"created_at":"2018-05-07T13:17:06Z","updated_at":"2026-02-11T18:25:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1276000,"app_id":158377,"name":"spaceUrl","kind":"text","required":false,"position":2,"created_at":"2021-04-26T21:56:46Z","updated_at":"2026-02-11T18:25:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":773,"entity_id":158377,"app_id":158377,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:49.000Z","updated_at":"2019-05-15T05:46:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":" #ff9900","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-05-07T13:17:05Z","updated_at":"2026-02-11T18:25:40Z","terms_conditions_url":null,"app_organization":{"id":1656,"name":"Sprinklr","email":"support@sprinklr.com","website":"www.sprinklr.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2018-05-07T13:17:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sprinklr.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-11T18:25:35Z","owner_id":269519,"author_name":"Sprinklr","author_email":"zendesk_connector_dev@sprinklr.com","author_url":"https://www.sprinklr.com","short_description":"Provides an integrated digital care experience powered by Sprinklr in Zendesk","long_description":"\u003cp\u003eSprinklr (@Sprinklr) is the world\u0026#39;s first Unified Front Office Platform for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has offices in 15 countries and works with more than 1,000 global enterprises, including Allstate, McDonald\u0026#39;s, Microsoft, NASA, Nike, Philips, Procter \u0026amp; Gamble, Samsung, Santander, Shell, and Verizon. \u003c/p\u003e\n\n\u003cp\u003eEmpower your Zendesk with Customer Care on 30+ Social \u0026amp; Messaging Channels. \u003cbr\u003e\nSprinklr is the only integrated offering that enables pro-active care on the Zendesk. Our AI-based analysis shows what consumers are saying about a brand\u0026#39;s products, and spotlights how customer experiences vary across different regions and brand locations. These insights can help you make your customers happier, regardless of where and how they choose to interact with your brand. \u003c/p\u003e\n\n\u003cp\u003eBeyond our programmatic features, Sprinklr\u0026#39;s Intuition AI uses machine learning and natural language processing to automatically enrich and classify data, highlight anomalies, or recommend content or actions. Our sentiment analysis is over 80% accurate, and we can detect certain people, places, objects, and logos in social media images – empowering brands to understand how consumers feel about their products and how they use them. This enables automated case creation within Zendesk - which eliminates agents\u0026#39; need to read or find every global mention of their products or brand that need engagement. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAuto-create customer support cases in Zendesk from social posts and messages, spanning over 30+ social + messaging channels and listening sources, available through Sprinklr.\u003c/li\u003e\n\u003cli\u003eRespond and engage with your customers on social and messaging channels natively in Zendesk.\nBy enriching the Zendesk with Social data, the end customer experience is enhanced by providing a complete view of the customer interactions to the business agents in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy Policy:\u003cbr\u003e\nSprinklr is committed to protecting customer data and ensuring privacy at all times. As part of the Zendesk integration, only the minimum necessary case, messages and comment information is shared to enable seamless customer support workflows. All data exchanged between Sprinklr and Zendesk is transmitted securely and handled in accordance with industry best practices. Comments, messages, and tickets are synchronized in a controlled and auditable manner, with access strictly limited to authorized personnel. For comprehensive information on how Sprinklr safeguards customer data, please consult our full privacy policy: https://www.sprinklr.com/privacy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThere are a few critical prerequisites prior to deploying this Connector. Please contact your Sprinklr Success Manager to set up a mandatory 30-minute discovery call with a Technical Services Consultant so that we can ensure proper deployment. Please reach out to your Sprinklr Success Manager or email us at support@sprinklr.com for more details.\u003c/p\u003e\n","raw_long_description":"Sprinklr (@Sprinklr) is the world's first Unified Front Office Platform for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has offices in 15 countries and works with more than 1,000 global enterprises, including Allstate, McDonald's, Microsoft, NASA, Nike, Philips, Procter \u0026 Gamble, Samsung, Santander, Shell, and Verizon. \n\n\nEmpower your Zendesk with Customer Care on 30+ Social \u0026 Messaging Channels. \nSprinklr is the only integrated offering that enables pro-active care on the Zendesk. Our AI-based analysis shows what consumers are saying about a brand's products, and spotlights how customer experiences vary across different regions and brand locations. These insights can help you make your customers happier, regardless of where and how they choose to interact with your brand. \n\nBeyond our programmatic features, Sprinklr's Intuition AI uses machine learning and natural language processing to automatically enrich and classify data, highlight anomalies, or recommend content or actions. Our sentiment analysis is over 80% accurate, and we can detect certain people, places, objects, and logos in social media images – empowering brands to understand how consumers feel about their products and how they use them. This enables automated case creation within Zendesk - which eliminates agents' need to read or find every global mention of their products or brand that need engagement. \n\n- Auto-create customer support cases in Zendesk from social posts and messages, spanning over 30+ social + messaging channels and listening sources, available through Sprinklr.\n- Respond and engage with your customers on social and messaging channels natively in Zendesk.\nBy enriching the Zendesk with Social data, the end customer experience is enhanced by providing a complete view of the customer interactions to the business agents in Zendesk.\n\nPrivacy Policy:\nSprinklr is committed to protecting customer data and ensuring privacy at all times. As part of the Zendesk integration, only the minimum necessary case, messages and comment information is shared to enable seamless customer support workflows. All data exchanged between Sprinklr and Zendesk is transmitted securely and handled in accordance with industry best practices. Comments, messages, and tickets are synchronized in a controlled and auditable manner, with access strictly limited to authorized personnel. For comprehensive information on how Sprinklr safeguards customer data, please consult our full privacy policy: https://www.sprinklr.com/privacy/\n","raw_installation_instructions":"There are a few critical prerequisites prior to deploying this Connector. Please contact your Sprinklr Success Manager to set up a mandatory 30-minute discovery call with a Technical Services Consultant so that we can ensure proper deployment. Please reach out to your Sprinklr Success Manager or email us at support@sprinklr.com for more details.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://158377.apps.zdusercontent.com/158377/assets/1767852216-88cd416208ab14d2de5792b8075d2ff7/logo-small.png","large_icon":"https://158377.apps.zdusercontent.com/158377/assets/1767852216-88cd416208ab14d2de5792b8075d2ff7/logo.png","screenshots":["https://158377.apps.zdusercontent.com/158377/assets/1767852216-88cd416208ab14d2de5792b8075d2ff7/screenshot-0.png","https://158377.apps.zdusercontent.com/158377/assets/1767852216-88cd416208ab14d2de5792b8075d2ff7/screenshot-1.png","https://158377.apps.zdusercontent.com/158377/assets/1767852216-88cd416208ab14d2de5792b8075d2ff7/screenshot-2.png"],"installation_count":41},{"id":159502,"name":"App Reviews by AppFollow","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":541441,"app_id":159502,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-05-18T06:51:30Z","updated_at":"2018-05-18T06:51:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":777,"entity_id":159502,"app_id":159502,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:46:54.000Z","updated_at":"2019-05-15T05:46:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":22,"average":5,"count":{"5":20,"4":1,"1":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":" #0073e6","google_analytics_code":"UA-58044659-16","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-05-18T06:51:29Z","updated_at":"2026-02-20T07:12:23Z","terms_conditions_url":null,"app_organization":{"id":1623,"name":"AppFollow.io","email":"support@appfollow.io","website":"https://appfollow.io","country_code":"FI","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-05-18T06:51:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://appfollow.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-20T07:12:19Z","owner_id":269519,"author_name":"AppFollow","author_email":"help@appfollow.io","author_url":"https://appfollow.io/","short_description":"Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.","long_description":"\u003ch3\u003eAppFollow simplifies the way you support your mobile users.\u003c/h3\u003e\n\n\u003ch3\u003eReceive and respond to reviews without leaving your Zendesk account. This integration covers the App Store, Google Play, Samsung Galaxy Store and Mac App Store.\u003c/h3\u003e\n\n\u003ch3\u003ePricing depends on the usage limits, for more information please visit appfollow.io\u003c/h3\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eHere is what you can do with this integration:\u003c/p\u003e\n\n\u003cp\u003e✓ Aggregate all reviews from app stores and received them as tickets in your Zendesk account;\u003c/p\u003e\n\n\u003cp\u003e✓ Respond to reviews without leaving Zendesk. No redirection to app stores or consoles (replies will be posted in app stores automatically);\u003c/p\u003e\n\n\u003cp\u003e✓ \u003cstrong\u003eNEW!\u003c/strong\u003e Receive and respond to reviews of Samsung Galaxy Store;\u003c/p\u003e\n\n\u003cp\u003e✓ Customize what reviews to receive: by app, country, review language, number of stars, specific words;\u003c/p\u003e\n\n\u003cp\u003e✓ Monitor reviews\u0026#39; updates and keep history of all changes;\u003c/p\u003e\n\n\u003cp\u003e✓ Translate reviews to the language you use;\u003c/p\u003e\n\n\u003cp\u003e✓ Assign reviews automatically to your teammates;\u003c/p\u003e\n\n\u003cp\u003e✓ Create auto-tags for a faster and easier sorting of reviews that contain specific words or have a specific number of stars;\u003c/p\u003e\n\n\u003cp\u003e✓ Track agents\u0026#39; efficiency with analytics charts in Zendesk;\u003c/p\u003e\n\n\u003cp\u003eFind out more here \u003cstrong\u003e\u003ca href=\"https://appfollow.io/zendesk\"\u003eappfollow.io/zendesk\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: \u003cstrong\u003e\u003ca href=\"https://get.appfollow.io/privacy\"\u003eget.appfollow.io/privacy\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eWe also have Zendesk email integration allowing you to set up reply to reviews feature without installation in a couple of clicks! Check it out on \u003ca href=\"https://appfollow.io/zendesk\"\u003ehttps://appfollow.io/zendesk\u003c/a\u003e and try our free fully premium plan.\u003c/p\u003e\n\n\u003cp\u003eHere is a video instruction on how to install the integration \u003ca href=\"https://youtu.be/bQOFFOvys80\"\u003ehttps://youtu.be/bQOFFOvys80\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor new users:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Register for a Zendesk account using your work email.\u003c/li\u003e\n\u003cli\u003e Install our native Zendesk App \u0026quot;App Reviews by AppFollow\u0026quot; from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003e Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor \u0026gt; Accounts \u0026gt; Add Account.\u003c/li\u003e\n\u003cli\u003e Add App: Copy and paste the URL of the app for which you want to receive reviews.\u003c/li\u003e\n\u003cli\u003e Select Filters.\u003c/li\u003e\n\u003cli\u003e Connect to AppFollow: If you already have an AppFollow account, enter your email and password. If you don\u0026#39;t have an account, one will be created automatically.\u003c/li\u003e\n\u003cli\u003e Click Add Integration. You\u0026#39;re all set!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you’re thinking of \u003cstrong\u003echanging your settings\u003c/strong\u003e, that’s what you need to do:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor -\u0026gt; Accounts\u003c/li\u003e\n\u003cli\u003e Click on the app you want to edit or add a new app by clicking \u0026quot;Add account\u0026quot;\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eStart using Zendesk app for free. Your trial will be available for 10 days.\u003c/p\u003e\n\n\u003cp\u003eCheck our Help Center for more details: \u003ca href=\"https://support.appfollow.io/hc/en-us/articles/360020979758-Zendesk-App-Integration\"\u003ehttps://support.appfollow.io/hc/en-us/articles/360020979758-Zendesk-App-Integration\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions, please contact us at \u003ca href=\"mailto:help@appfollow.io\"\u003ehelp@appfollow.io\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWe’re always here to help.\u003c/p\u003e\n\n\u003cp\u003eHappy tracking!\u003c/p\u003e\n","raw_long_description":"### AppFollow simplifies the way you support your mobile users.\n### Receive and respond to reviews without leaving your Zendesk account. This integration covers the App Store, Google Play, Samsung Galaxy Store and Mac App Store.\n### Pricing depends on the usage limits, for more information please visit appfollow.io\n___\n\nHere is what you can do with this integration:\n\n✓ Aggregate all reviews from app stores and received them as tickets in your Zendesk account;\n\n✓ Respond to reviews without leaving Zendesk. No redirection to app stores or consoles (replies will be posted in app stores automatically);\n\n✓ **NEW!** Receive and respond to reviews of Samsung Galaxy Store;\n\n✓ Customize what reviews to receive: by app, country, review language, number of stars, specific words;\n\n✓ Monitor reviews' updates and keep history of all changes;\n\n✓ Translate reviews to the language you use;\n\n✓ Assign reviews automatically to your teammates;\n\n✓ Create auto-tags for a faster and easier sorting of reviews that contain specific words or have a specific number of stars;\n\n✓ Track agents' efficiency with analytics charts in Zendesk;\n\nFind out more here **[appfollow.io/zendesk](https://appfollow.io/zendesk)**.\n\nPrivacy policy: **[get.appfollow.io/privacy](https://get.appfollow.io/privacy)**.\n","raw_installation_instructions":"We also have Zendesk email integration allowing you to set up reply to reviews feature without installation in a couple of clicks! Check it out on [https://appfollow.io/zendesk](https://appfollow.io/zendesk) and try our free fully premium plan.\n\nHere is a video instruction on how to install the integration [https://youtu.be/bQOFFOvys80](https://youtu.be/bQOFFOvys80)\n\n**For new users:**\n\n1.  Register for a Zendesk account using your work email.\n2.  Install our native Zendesk App \"App Reviews by AppFollow\" from the Zendesk Marketplace.\n3.  Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor \u003e Accounts \u003e Add Account.\n4.  Add App: Copy and paste the URL of the app for which you want to receive reviews.\n5.  Select Filters.\n6.  Connect to AppFollow: If you already have an AppFollow account, enter your email and password. If you don't have an account, one will be created automatically.\n7.  Click Add Integration. You're all set!\n\nIf you’re thinking of **changing your settings**, that’s what you need to do:\n\n1.  Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor -\u003e Accounts\n2.  Click on the app you want to edit or add a new app by clicking \"Add account\"\n\nStart using Zendesk app for free. Your trial will be available for 10 days.\n\nCheck our Help Center for more details: [https://support.appfollow.io/hc/en-us/articles/360020979758-Zendesk-App-Integration](https://support.appfollow.io/hc/en-us/articles/360020979758-Zendesk-App-Integration).\n\nIf you have any questions or suggestions, please contact us at [help@appfollow.io](mailto:help@appfollow.io).\n\nWe’re always here to help.\n\nHappy 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for conversational engagement with user sentiment analysis and brand character recognition.R2 enables personalized engagement with support for more than 5 chat platforms and up to 64 languages.\u003c/p\u003e\n\n\u003cp\u003eOrganizations running on Zendesk can deploy R2 tailored AI-powered conversational workflows to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003edeliver relevant personalized answers and fulfillment in real-time to their customers\u003c/li\u003e\n\u003cli\u003eimprove revenue generation through conversions resulting from accurate context determination\u003c/li\u003e\n\u003cli\u003ereduce issue resolution load on their human agents allowing a more efficient distribution of organizational resources\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe R2 platform enables conversational commerce between users and online retailers, telecom service providers, and other organizations in 5 continents, over 5 channels and in 64 different languages.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install\u003c/p\u003e\n\n\u003cp\u003eOnce the app is installed and activated on the navigation sidebar, click on the app icon on the navigation bar.\u003c/p\u003e\n\n\u003cp\u003eNow go ahead and click the \u0026#39;Authorise\u0026#39; button to grant access to your account.\u003c/p\u003e\n\n\u003cp\u003eYou will now get access to R2 Management Portal (R2MP), where you manage your knowledge base of frequently asked questions and their equivalent answers.\u003c/p\u003e\n\n\u003cp\u003eTo complete your setup, select the channels in R2MP that you would like R2 to engage your customers and follow the setup guide.\u003c/p\u003e\n\n\u003cp\u003eThis concludes your setup.\u003c/p\u003e\n\n\u003cp\u003eThe app will now automatically respond to your customers requests or queries over the channels that you\u0026#39;ve selected.\u003c/p\u003e\n\n\u003cp\u003eYou will now see these conversations as tickets on your Zendesk account.\u003c/p\u003e\n","raw_long_description":"R2 blends the power of emerging AI and machine learning technologies to model tailored workflows for conversational engagement with user sentiment analysis and brand character recognition.R2 enables personalized engagement with support for more than 5 chat platforms and up to 64 languages.\n\nOrganizations running on Zendesk can deploy R2 tailored AI-powered conversational workflows to:\n\n- deliver relevant personalized answers and fulfillment in real-time to their customers\n- improve revenue generation through conversions resulting from accurate context determination\n- reduce issue resolution load on their human agents allowing a more efficient distribution of organizational resources\n\nThe R2 platform enables conversational commerce between users and online retailers, telecom service providers, and other organizations in 5 continents, over 5 channels and in 64 different languages.","raw_installation_instructions":"Simply 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For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: \u003ca href=\"https://www.lovestockleaf.com/privacy\"\u003ehttps://www.lovestockleaf.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up Sticky Notes, all configuration is done via the \u0026quot;App settings\u0026quot; page within the app. To access the \u0026quot;App settings\u0026quot; page, select the Sticky Notes icon from the left side nav bar, then click the \u0026quot;App settings\u0026quot; button.\u003c/p\u003e\n","raw_long_description":"*The Swiss-army knife for Zendesk!*\n\n**New features**  \n\n**Logged notes:** Timestamped and agent-attributed logging of notes with customizable editing permissions\n\n**Action buttons:** Create buttons that can trigger Zendesk macros and open URLs in new tabs\n\n**Clone objects:** Duplicate and move objects across locations, including ticket editor\n\n***\n\n**Key features**\n\n**Pinned comments:** Pin and highlight important ticket comments \u0026 side conversations (including support for Slack, MS Teams and others) to prevent loss in lengthy threads\n\n**Smart notices:** Craft custom notices with support for placeholders and Liquid markup, allowing dynamic display and manipulation of organization, user, and ticket field values in various conditions\n\n**Highly visible notes:** View/edit important notes in the sidebar. 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Its features can be tailored to improve visibility, streamline note management, and facilitate effective collaboration.\n\nThe app caters to a diverse user base, including customer support agents, team leads, administrators, developers, and QA professionals. It ensures that essential information is consistently visible and up-to-date. Whether pinning crucial comments or creating dynamic notes, Sticky Notes enables seamless communication across various roles. In contrast to traditional internal notes, it supports ongoing updates, preventing the loss of critical details in lengthy ticket threads.\n\nFor a detailed overview of Sticky Notes, its powerful feature set, and comprehensive insight into its professional applications, please visit: [Sticky Notes - Lovestock \u0026 Leaf](https://www.lovestockleaf.com/zendesk-apps/sticky-notes)\n\nBuilt by Lovestock \u0026 Leaf. 14-day free trial included. Free for sandbox accounts.\n\nLooking for tailored solutions or have specific queries? Reach out at [apps@lovestockleaf.com](mailto:apps@lovestockleaf.com) for large agent deals, alternative payment methods, or implementation advice.\n\n***\n\n**Privacy Policy**\n\n**Your privacy is our priority.** Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: [https://www.lovestockleaf.com/privacy](https://www.lovestockleaf.com/privacy)","raw_installation_instructions":"To set up Sticky Notes, all configuration is done via the \"App settings\" page within the app. To access the \"App settings\" page, select the Sticky Notes icon from the left side nav bar, then click the \"App settings\" button.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://160535.apps.zdusercontent.com/160535/assets/1788303930-d5a2d4b411e39e8030d320e970f0cb67/logo-small.png","large_icon":"https://160535.apps.zdusercontent.com/160535/assets/1788303930-d5a2d4b411e39e8030d320e970f0cb67/logo.png","screenshots":["https://160535.apps.zdusercontent.com/160535/assets/1788303930-d5a2d4b411e39e8030d320e970f0cb67/screenshot-0.png","https://160535.apps.zdusercontent.com/160535/assets/1788303930-d5a2d4b411e39e8030d320e970f0cb67/screenshot-1.png","https://160535.apps.zdusercontent.com/160535/assets/1788303930-d5a2d4b411e39e8030d320e970f0cb67/screenshot-2.png"],"installation_count":137},{"id":160989,"name":"Harvestr","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":547364,"app_id":160989,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-06-04T18:50:42Z","updated_at":"2018-06-04T18:50:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":547363,"app_id":160989,"name":"token","kind":"text","required":true,"position":1,"created_at":"2018-06-04T18:50:42Z","updated_at":"2018-06-04T18:50:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":784,"entity_id":160989,"app_id":160989,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents.\u003c/p\u003e\n\n\u003cp\u003eCombining the power of Zendesk and Harvestr enables support and product teams to:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuild customer-centric products\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGive support agents visibility on the product roadmap\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eClose the loop with customers\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn Harvestr, customers are automatically linked to the features they are interested in. 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These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience.\n\n**Give support agents visibility on the product roadmap**\n\nThe Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface.\n\n**Close the loop with customers**\n\nIn Harvestr, customers are automatically linked to the features they are interested in. 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Analytics"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2018-06-05T17:13:22Z","updated_at":"2025-04-04T00:03:52Z","terms_conditions_url":null,"app_organization":{"id":1626,"name":"ShipStation","email":"support@shipstation.com","website":"www.shipstation.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-06-05T17:13:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.shipstation.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2018-07-24T23:43:14Z","owner_id":269519,"author_name":"ShipStation","author_email":"support@shipstation.com","author_url":"https://www.shipstation.com","short_description":"Track orders in Zendesk with ShipStation.","long_description":"\u003cp\u003eWherever you sell and however you ship, ShipStation is your shipping and order fulfillment solution made simple.  \u003c/p\u003e\n\n\u003ch3\u003eOverview:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWherever You Sell: Import orders from over 100+ marketplaces and shopping carts including Magento, Shopify, WooCommerce, and many more.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHowever You Ship: Automate shipping preferences and confirmations, set up custom fulfillment rules, and create multi-carrier label creations for over 30+ carriers including USPS, UPS, FedEx, DHL, Canada Post, and many more.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNow with ShipStation for Zendesk, you can pull, search, and view recent order data in Zendesk without needing to directly access ShipStation.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eLink to ShipStation article to help generate keys: https://help.shipstation.com/hc/en-us/articles/206638917/-How-can-I-get-access-to-ShipStation-s-API-\u003c/p\u003e\n","raw_long_description":"Wherever you sell and however you ship, ShipStation is your shipping and order fulfillment solution made simple.  \n\n### Overview:  \n* Wherever You Sell: Import orders from over 100+ marketplaces and shopping carts including Magento, Shopify, WooCommerce, and many more.  \n* However You Ship: Automate shipping preferences and confirmations, set up custom fulfillment rules, and create multi-carrier label creations for over 30+ carriers including USPS, UPS, FedEx, DHL, Canada Post, and many more.  \n* Now with ShipStation for Zendesk, you can pull, search, and view recent order data in Zendesk without needing to directly access ShipStation.","raw_installation_instructions":"Link to ShipStation article to help generate keys: https://help.shipstation.com/hc/en-us/articles/206638917/-How-can-I-get-access-to-ShipStation-s-API-","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://161092.apps.zdusercontent.com/161092/assets/1533157572-310296e327e148965c390beaad7c428e/logo-small.png","large_icon":"https://161092.apps.zdusercontent.com/161092/assets/1533157572-310296e327e148965c390beaad7c428e/logo.png","screenshots":["https://161092.apps.zdusercontent.com/161092/assets/1533157572-310296e327e148965c390beaad7c428e/screenshot-0.png","https://161092.apps.zdusercontent.com/161092/assets/1533157572-310296e327e148965c390beaad7c428e/screenshot-1.png","https://161092.apps.zdusercontent.com/161092/assets/1533157572-310296e327e148965c390beaad7c428e/screenshot-2.png"],"installation_count":334},{"id":161713,"name":"IMpower","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":549636,"app_id":161713,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-06-10T08:10:47Z","updated_at":"2018-06-10T08:10:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":549635,"app_id":161713,"name":"impower_zendesk_token","kind":"text","required":true,"position":1,"created_at":"2018-06-10T08:10:47Z","updated_at":"2018-06-10T08:10:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":787,"entity_id":161713,"app_id":161713,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:06.000Z","updated_at":"2019-05-15T05:47:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-06-10T08:10:46Z","updated_at":"2026-02-11T23:10:00Z","terms_conditions_url":null,"app_organization":{"id":760,"name":"IMpower Solutions","email":"support@impower.solutions","website":"https://impower.solutions/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2018-06-10T08:10:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://impower.solutions/"},"location_names":["top_bar"],"last_update_time":"2026-02-11T23:09:53Z","owner_id":269519,"author_name":"IMpower","author_email":"support@impower.solutions","author_url":"https://impower.solutions","short_description":"Intelligent texting with customers using your existing support number","long_description":"\u003cp\u003eIMpower Solutions enables your staff to text with customers, using your existing business numbers, without changing their workflow.      \u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t take it from us, ask our customers:   \u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u0026quot;Ticket handle time has reduced dramatically, and SMS is definitely is a big part of that happening.\u0026quot;   \u003c/p\u003e\n\n\u003cp\u003e\u0026quot;It\u0026#39;s by far the highest performing channel. Customers just love it.\u0026quot;   \u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eJames Stillian, Head of Support, Man Crates   \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Smart Brands Text\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTexting is the \u003cstrong\u003emost efficient\u003c/strong\u003e and \u003cstrong\u003ehighest CSAT channel\u003c/strong\u003e for customer communications.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSmart brands know that texting saves time and money, as well as delights customers. Brands that use texting include Warby Parker, Lyft, Uber, Casper, and the SF 49ers.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTexting cuts down on phone calls and live chats which are the biggest productivity wasters in any support mix.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWith texting, customers can take the conversation anywhere, and continue it at anytime. No need  to stay on the line or in the browser as they get increasingly annoyed with you and your brand.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn a mobile first world, texting is not a luxury, it’s a necessity.   \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eIMpower\u0026#39;s Zendesk integration\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n1. Takes your existing number and adds a texting capability to it (toll free numbers, landlines, voip numbers) OR provides a virtual texting number for your business   \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDelivers texts as Zendesk tickets. Agents reply to tickets.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSends mobile optimized CSAT requests   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomates follow up based on customer reply:   \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrompt a positive CTA if happy\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRecover customer \u0026amp; save a bad review if unhappy\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrates with Zendesk reporting   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOperates a compliance engine and profanity filter for safety \u0026amp; security   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrates with email, Slack and more. Non agent employees can participate in the conversation   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupports group texting. Send one message to all customers, employees, or vendors in the same group. Starts an individual conversation with each group member   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBIGGEST BENEFIT:\u003c/strong\u003e Over time, learns from your texts and uses AI to suggest correct answers to agents. Our suggestion bots can boost agent productivity by 20-40%   \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain Benefits of Texting\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Highest CSAT of any channel - 9.1/10\u003cbr\u003e\u003cbr\u003e\n- Faster to handle than calls, live chat, \u0026amp; emails\u003cbr\u003e\u003cbr\u003e\n- Unlike live chat \u0026amp; calls, agents can prioritize text tickets. Responses don’t have to be immediate\u003cbr\u003e\u003cbr\u003e\n- Better turnaround than email - less to write, faster responses. 90% read \u0026amp; respond in 5 minutes\u003cbr\u003e\u003cbr\u003e\n- Get customers’ real contact info and start a relationship. Texting is intimate and personal - Use it to start a long term relationship - Ask us how!   \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThis app accesses Zendesk ticket data and requester contact details (such as name, email, phone, and ticket comments) to create and sync SMS conversations, route replies, and update ticket status. IMpower stores message content and contact information to deliver messages, support replies, and improve the service as described in our Privacy Policy: https://impower.solutions/privacy-policy/.   \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout IMpower Solutions:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIMpower Solutions enables customer communications through text messaging using existing business phone numbers and internal systems (helpdesk, emails, Slack etc.).   \u003c/p\u003e\n\n\u003cp\u003eWe save businesses money on support, help them connect faster with prospects (98% open rates), and increase overall customer satisfaction.   \u003c/p\u003e\n\n\u003cp\u003eFounded in 2011, IMpower has served over 15,000 businesses including brands like the SF 49ers, Better Business Bureau, and Man Crates.   \u003c/p\u003e\n\n\u003cp\u003eFor more info reach out to zendesk@impower.solutions or visit \u003ca href=\"https://impower.solutions\" title=\"IMpower.solutions\"\u003eIMpower.solutions\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Before installation you must have an IMpower account. If you do not, reach out to us:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eText\u003c/strong\u003e or call \u003ca href=\"sms:+18558157570\"\u003e855-815-7570\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n- Email  Zendesk@impower.solutions\u003cbr\u003e\u003cbr\u003e\n-  Head to \u003ca href=\"https://impower.solutions/\"\u003ehttps://impower.solutions/\u003c/a\u003e and Request a Demo   \u003c/p\u003e\n\n\u003cp\u003eOnce you have an IMpower account:\u003cbr\u003e\u003cbr\u003e\n1. In Zendesk, install (?) the IMpower app. You will be prompted to enter your IMpower token\u003cbr\u003e\u003cbr\u003e\n2. Login to your IMpower account and go to \u003ca href=\"https://impower.solutions/account_info/\"\u003ehttps://impower.solutions/account_info/\u003c/a\u003e. Copy the Zendesk Token manually or by clicking the blue COPY button\u003cbr\u003e\u003cbr\u003e\n3. Go back to Zendesk and paste the token into the IMpower Zendesk Token field\u003cbr\u003e\u003cbr\u003e\n4. Click INSTALL\u003cbr\u003e\u003cbr\u003e\n5. Go to your Zendesk dashboard. Click on the IMpower icon, located at the top right corner of the screen\u003cbr\u003e\u003cbr\u003e\n6. Click the“Connect to IMpower” button and follow the permission flow\u003cbr\u003e\u003cbr\u003e\n7. You should receive a new ticket saying: \u0026quot;Your IMpower account has been successfully integrated to Zendesk\u0026quot;\u003cbr\u003e\u003cbr\u003e\n8. If you experience any issues please \u003cstrong\u003etext\u003c/strong\u003e or call us at \u003ca href=\"sms:+18558157570\"\u003e855-815-7570\u003c/a\u003e or email support@impower.solutions\u003c/p\u003e\n","raw_long_description":"IMpower Solutions enables your staff to text with customers, using your existing business numbers, without changing their workflow.      \n      \nDon't take it from us, ask our customers:   \n\u003e \"Ticket handle time has reduced dramatically, and SMS is definitely is a big part of that happening.\"   \n   \n\u003e \"It's by far the highest performing channel. Customers just love it.\"   \n   \nJames Stillian, Head of Support, Man Crates   \n   \n**Why Smart Brands Text**   \n   \n- Texting is the **most efficient** and **highest CSAT channel** for customer communications.   \n   \n- Smart brands know that texting saves time and money, as well as delights customers. Brands that use texting include Warby Parker, Lyft, Uber, Casper, and the SF 49ers.   \n   \n- Texting cuts down on phone calls and live chats which are the biggest productivity wasters in any support mix.   \n   \n- With texting, customers can take the conversation anywhere, and continue it at anytime. No need  to stay on the line or in the browser as they get increasingly annoyed with you and your brand.   \n   \n- In a mobile first world, texting is not a luxury, it’s a necessity.   \n   \n**IMpower's Zendesk integration**   \n1. Takes your existing number and adds a texting capability to it (toll free numbers, landlines, voip numbers) OR provides a virtual texting number for your business   \n   \n2. Delivers texts as Zendesk tickets. Agents reply to tickets.   \n   \n3. Sends mobile optimized CSAT requests   \n   \n4. Automates follow up based on customer reply:   \n + Prompt a positive CTA if happy   \n + Recover customer \u0026 save a bad review if unhappy   \n   \n5. Integrates with Zendesk reporting   \n   \n6. Operates a compliance engine and profanity filter for safety \u0026 security   \n   \n7. Integrates with email, Slack and more. Non agent employees can participate in the conversation   \n   \n8. Supports group texting. Send one message to all customers, employees, or vendors in the same group. Starts an individual conversation with each group member   \n   \n9. **BIGGEST BENEFIT:** Over time, learns from your texts and uses AI to suggest correct answers to agents. Our suggestion bots can boost agent productivity by 20-40%   \n   \n**Main Benefits of Texting**   \n- Highest CSAT of any channel - 9.1/10   \n- Faster to handle than calls, live chat, \u0026 emails   \n- Unlike live chat \u0026 calls, agents can prioritize text tickets. Responses don’t have to be immediate   \n- Better turnaround than email - less to write, faster responses. 90% read \u0026 respond in 5 minutes   \n- Get customers’ real contact info and start a relationship. Texting is intimate and personal - Use it to start a long term relationship - Ask us how!   \n   \n**Data disclosure**   \nThis app accesses Zendesk ticket data and requester contact details (such as name, email, phone, and ticket comments) to create and sync SMS conversations, route replies, and update ticket status. IMpower stores message content and contact information to deliver messages, support replies, and improve the service as described in our Privacy Policy: https://impower.solutions/privacy-policy/.   \n   \n**About IMpower Solutions:**   \nIMpower Solutions enables customer communications through text messaging using existing business phone numbers and internal systems (helpdesk, emails, Slack etc.).   \n   \nWe save businesses money on support, help them connect faster with prospects (98% open rates), and increase overall customer satisfaction.   \n   \nFounded in 2011, IMpower has served over 15,000 businesses including brands like the SF 49ers, Better Business Bureau, and Man Crates.   \n   \nFor more info reach out to zendesk@impower.solutions or visit [IMpower.solutions](https://impower.solutions \"IMpower.solutions\")","raw_installation_instructions":"**Note:** Before installation you must have an IMpower account. If you do not, reach out to us:   \n- **Text** or call [855-815-7570](sms:+18558157570)   \n- Email  Zendesk@impower.solutions   \n-  Head to [https://impower.solutions/](https://impower.solutions/) and Request a Demo   \n   \nOnce you have an IMpower account:   \n1. In Zendesk, install (?) the IMpower app. You will be prompted to enter your IMpower token   \n2. Login to your IMpower account and go to [https://impower.solutions/account_info/](https://impower.solutions/account_info/). Copy the Zendesk Token manually or by clicking the blue COPY button   \n3. Go back to Zendesk and paste the token into the IMpower Zendesk Token field   \n4. Click INSTALL   \n5. Go to your Zendesk dashboard. Click on the IMpower icon, located at the top right corner of the screen   \n6. Click the“Connect to IMpower” button and follow the permission flow   \n7. You should receive a new ticket saying: \"Your IMpower account has been successfully integrated to Zendesk\"   \n8. If you experience any issues please **text** or call us at [855-815-7570](sms:+18558157570) or email support@impower.solutions","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://161713.apps.zdusercontent.com/161713/assets/1770366911-5c008982512160a8939a86b528fd075c/logo-small.png","large_icon":"https://161713.apps.zdusercontent.com/161713/assets/1770366911-5c008982512160a8939a86b528fd075c/logo.png","screenshots":["https://161713.apps.zdusercontent.com/161713/assets/1770366911-5c008982512160a8939a86b528fd075c/screenshot-0.png","https://161713.apps.zdusercontent.com/161713/assets/1770366911-5c008982512160a8939a86b528fd075c/screenshot-1.png","https://161713.apps.zdusercontent.com/161713/assets/1770366911-5c008982512160a8939a86b528fd075c/screenshot-2.png"],"installation_count":1},{"id":162654,"name":"GDPR Redaction App","state":"published","version":"1.41","framework_version":"2.0","parameters":[{"id":553032,"app_id":162654,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-06-18T23:11:59Z","updated_at":"2018-06-18T23:11:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553023,"app_id":162654,"name":"username","kind":"text","required":true,"position":1,"created_at":"2018-06-18T23:11:57Z","updated_at":"2018-06-18T23:11:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553024,"app_id":162654,"name":"token","kind":"text","required":true,"position":2,"created_at":"2018-06-18T23:11:57Z","updated_at":"2018-06-18T23:11:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553025,"app_id":162654,"name":"commentContent","kind":"checkbox","required":false,"position":3,"created_at":"2018-06-18T23:11:58Z","updated_at":"2018-06-18T23:11:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553026,"app_id":162654,"name":"CCinformation","kind":"checkbox","required":false,"position":4,"created_at":"2018-06-18T23:11:58Z","updated_at":"2018-06-18T23:11:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553027,"app_id":162654,"name":"CSR","kind":"checkbox","required":false,"position":5,"created_at":"2018-06-18T23:11:58Z","updated_at":"2018-06-18T23:11:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553028,"app_id":162654,"name":"CSC","kind":"checkbox","required":false,"position":6,"created_at":"2018-06-18T23:11:58Z","updated_at":"2018-06-18T23:11:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553029,"app_id":162654,"name":"IPAddress","kind":"checkbox","required":false,"position":7,"created_at":"2018-06-18T23:11:59Z","updated_at":"2018-06-18T23:11:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553030,"app_id":162654,"name":"LocationInfo","kind":"checkbox","required":false,"position":8,"created_at":"2018-06-18T23:11:59Z","updated_at":"2018-06-18T23:11:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":553031,"app_id":162654,"name":"FieldToExclude","kind":"text","required":false,"position":9,"created_at":"2018-06-18T23:11:59Z","updated_at":"2018-06-18T23:11:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":122,"entity_id":162654,"app_id":162654,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_D4bZZF1tHgAtLz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18E35JAAWBoGJRfF","cost_id":186,"cost_type":"CostStripe","active":true,"created_at":"2018-07-13T17:29:08.000Z","updated_at":"2019-05-15T05:33:22.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":" #008080","google_analytics_code":"UA-21254429-4","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-06-18T23:11:54Z","updated_at":"2025-04-04T00:03:53Z","terms_conditions_url":"https://thoughtexhaust.com/gdpr_app_policies.pdf","app_organization":{"id":1724,"name":"Thought Exhaust","email":"gdpr@thoughtexhaust.com","website":"www.thoughtexhaust.com","country_code":"US","stripe_account_id":"acct_18E35JAAWBoGJRfF","state":"unpublished"},"locations":[2,6,5,3],"date_published":"2018-06-18T23:11:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","organization_sidebar","user_sidebar","ticket_sidebar"],"last_update_time":"2019-03-26T16:46:24Z","owner_id":269519,"author_name":"Thought Exhaust","author_email":"gdpr@thoughtexhaust.com","author_url":"https://www.thoughtexhaust.com","short_description":"Remove user and ticket data in accordance with GDPR requests.","long_description":"\u003cp\u003eRemove user and ticket data in accordance with GDPR requests. The only app available in the Zendesk Marketplace to allow one click removal of user profile data and ticket data while maintaining metadata for reporting purposes. \u003cbr\u003e\nGDPR Redaction app will effectively remove data pertaining to the user selected including the user profile, requester Ticket Comments, ticket submission information (IP Address and location data), and those CC\u0026#39;d on a ticket. \u003cbr\u003e\n The tickets are moved to a single concatenated user profile, maintaining the metadata on the ticket including custom fields, created, and solved timestamps, and satisfaction ratings on the ticket. \u003cbr\u003e\n Redact an individual User and their Tickets, all users in an Organization, or upload a list of email addressses to redact all associated profiles.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstall the app from the Zendesk Marketplace.\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFill in account information (admin user, instance URL, and API Token)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ethen select options for which information to redact from Tickets. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eRedacting Tickets\u003c/h1\u003e\n\n\u003cp\u003eOnce setup, you can: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGo to a Ticket to remove an individual Ticket, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to a User Profile to remove an individual User, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn Organization Profile to remove ALL Users and Tickets from that Organization, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOr use the bulk user tool to upload a list of email addresses to remove a large number of profiles at once.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Remove user and ticket data in accordance with GDPR requests. The only app available in the Zendesk Marketplace to allow one click removal of user profile data and ticket data while maintaining metadata for reporting purposes. \nGDPR Redaction app will effectively remove data pertaining to the user selected including the user profile, requester Ticket Comments, ticket submission information (IP Address and location data), and those CC'd on a ticket. \n The tickets are moved to a single concatenated user profile, maintaining the metadata on the ticket including custom fields, created, and solved timestamps, and satisfaction ratings on the ticket. \n Redact an individual User and their Tickets, all users in an Organization, or upload a list of email addressses to redact all associated profiles.","raw_installation_instructions":"# Install the app from the Zendesk Marketplace.\n\n1. Fill in account information (admin user, instance URL, and API Token)\n\n2. then select options for which information to redact from Tickets. \n\n# Redacting Tickets \n\nOnce setup, you can: \n\n * Go to a Ticket to remove an individual Ticket, \n\n * Go to a User Profile to remove an individual User, \n\n * An Organization Profile to remove ALL Users and Tickets from that Organization, \n\n * Or use the bulk user tool to upload a list of email addresses to remove a large number of profiles at once.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://162654.apps.zdusercontent.com/162654/assets/1553584216-ba577dc5d51c6320f2bed56370838cae/logo-small.png","large_icon":"https://162654.apps.zdusercontent.com/162654/assets/1553584216-ba577dc5d51c6320f2bed56370838cae/logo.png","screenshots":["https://162654.apps.zdusercontent.com/162654/assets/1553584216-ba577dc5d51c6320f2bed56370838cae/screenshot-0.png","https://162654.apps.zdusercontent.com/162654/assets/1553584216-ba577dc5d51c6320f2bed56370838cae/screenshot-1.png","https://162654.apps.zdusercontent.com/162654/assets/1553584216-ba577dc5d51c6320f2bed56370838cae/screenshot-2.png"],"installation_count":2},{"id":162679,"name":"DeciZone.com","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":553115,"app_id":162679,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-06-19T08:36:48Z","updated_at":"2018-06-19T08:36:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":556706,"app_id":162679,"name":"decizoneOrgId","kind":"text","required":true,"position":1,"created_at":"2018-06-27T21:12:28Z","updated_at":"2018-06-29T22:39:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":791,"entity_id":162679,"app_id":162679,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:10.000Z","updated_at":"2019-05-15T05:47:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-73894499-1","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-06-19T08:36:47Z","updated_at":"2026-01-03T02:30:26Z","terms_conditions_url":null,"app_organization":{"id":1715,"name":"DeciZone.com","email":"Support+FromZendeskUser@DeciZone.com","website":"DeciZone.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-06-19T08:36:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://decizone.com/price"},"location_names":["ticket_sidebar"],"last_update_time":"2022-08-15T15:07:53Z","owner_id":269519,"author_name":"DeciZone Inc.","author_email":"Support+ZendeskIntegrationApp@DeciZone.com","author_url":"https://decizone.com","short_description":"Streamlined Agent scripts with interactive decision tree \u0026 auto-saved transcript","long_description":"\u003cp\u003e\u003cem\u003eImagine how awesome it would be if it was so much easier for everyone in your team to always follows your company\u0026#39;s best practice \u0026amp; guidelines to perform their daily work.\u003c/em\u003e  \u003c/p\u003e\n\n\u003ch2\u003eTrusted by enterprise and business customers\u003c/h2\u003e\n\n\u003cp\u003eDeciZone enables confident decisions consistently by leveraging interactive decision trees. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.decizone.com\"\u003eDeciZone.com\u003c/a\u003e interactive decision trees, agent script, self-help navigable flowcharts are easily accessible on any connected browser by your audience as well as through integrations with CRM / ERP platforms like Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDEMO Decision-tree\u003c/strong\u003e - \u003ca href=\"https://www.decizone.com/147/4g7mQg7eWHlcun7F/What-type-of-life-insurance-is-appropriate-for-your-needs/Life-Insurance-Type/id/UrNRLeFi4sH5JuhdFtmGwhNZCa3266gl?utm_medium=i\u0026utm_source=z\u0026utm_campaign=d\u0026utm_content=d\"\u003e\u0026#39;Which type of Life Insurance?\u0026#39;\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eSee how efficiently this published flowchart is able to guide even a new team member while all the steps can be recorded in a transcript for your analysis and compliance if you wish! \u003c/p\u003e\n\n\u003cp\u003eA published DeciZone flowchart can be freely shared with anyone, even if they don\u0026#39;t have a DeciZone account which makes it ideal even for self-help. Simply place this link on any website to help your audience with customized recommendations \u003cstrong\u003ein less than 30 seconds.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHere are some resources to quickly get started:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://youtu.be/xoesRgYixYs\"\u003eDeciZone - Quick Overview\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://youtu.be/l_4WLK4zu5w\"\u003eDeciZone Training 1 - Platform Review\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://youtu.be/7bSePTy_LuA\"\u003eDeciZone Training 2 - Editing \u0026amp; Sharing Flowcharts\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eSchedule A \u003ca href=\"https://calendly.com/decizone/30-min-meeting\"\u003eOne-On-One DEMO of DeciZone.com\u003c/a\u003e with us at your convenience. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eInstalling this integration app enables you to:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eMake it easier than ever to streamline important operational processes. \u003c/li\u003e\n\u003cli\u003eAccess their pre-selected list of DeciZone flowcharts right next to the Zendesk Ticket View window. \u003c/li\u003e\n\u003cli\u003eNavigate effortlessly through a DeciZone flowchart while interacting with your customers on the same Ticket View window. \u003c/li\u003e\n\u003cli\u003eAutomatically save the complete transcript of the flowchart interaction as an internal comment update on the currently open Zendesk ticket - instead of manually typing up the whole conversation. \u003c/li\u003e\n\u003cli\u003eResume/Restart/Discard a flowchart interaction left unfinished by another team member for the currently open ticket. \u003c/li\u003e\n\u003cli\u003eAccess important attached documents, images, links on flowchart boxes only when they are relevant in the business logic. \u003c/li\u003e\n\u003cli\u003eEliminate unnecessary reading of the 98% of the irrelevant script logic because of the choices selected at each decision node. \u003c/li\u003e\n\u003cli\u003eReach customized recommendations in as little as 20 to 30 seconds. \u003c/li\u003e\n\u003cli\u003e Enter specific details in a form input only when needed in the script logic. \u003c/li\u003e\n\u003cli\u003eYou can View your DeciZone flowcharts in either the default Flowchart-view OR the simpler CARD-View as per your preference. \u003c/li\u003e\n\u003cli\u003eProvide critical feedback to the author of the flowchart specific to the current flowchart box. The author gets an email right away with this feedback. This feedback loop can be effectively leveraged to ensure continuous improvement of your operational processes. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDeciZone\u0026#39;s built in \u003cstrong\u003ebrowser based mobile friendly flowchart editor\u003c/strong\u003e allows you to easily create, design and improve the business logic for your operational processes even on a mobile browser. These processes can be accessed through this integration app which allows any number of agents to effortlessly follow your process in a consistent manner inside your favorite ticketing system. Your agents will get an additional incentive to always follow your operational processes using DeciZone flowcharts because it is fun to effortlessly click through your precise logic and the whole interaction can be automatically documented in your ticketing system.  \u003c/p\u003e\n\n\u003ch2\u003eDeciZone.com : Consistent Performance \u0026amp; Effortless Efficiency\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnable Confident Decisions\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eIntegrating your DeciZone account with your Zendesk account is easy!\u003c/h1\u003e\n\n\u003cp\u003eThe Admin of your Zendesk account will install this App once for integration between the DeciZone and Zendesk platforms for the whole team to use thereafter. \u003c/p\u003e\n\n\u003cp\u003ePlease NOTE that for each person using this integration app, their Zendesk account must be using the same email address as their DeciZone account for this integration to work.  \u003c/p\u003e\n\n\u003cp\u003eFor installation, you will need  \u003cstrong\u003edecizoneOrgId\u003c/strong\u003e, which you will get from the settings page of your DeciZone.com account.   After you provide this information, simply finish the installation process. \u003c/p\u003e\n\n\u003cp\u003eOnce successfully installed, every time any member from your Zendesk organization opens a ticket in Zendesk, the DeciZone App will be visible in the side-panel.  \u003c/p\u003e\n\n\u003cp\u003eWhen the DeciZone App loads in the Ticket View side panel, you will see the \u003cstrong\u003eOrganization Home Page\u003c/strong\u003e which lists the flowcharts pre-selected by your DeciZone Admin. \u003c/p\u003e\n\n\u003cp\u003eClick on any of these flowcharts to start navigating inside that flowchart as a transaction. \u003cstrong\u003eEach transaction through these flowcharts can be resumed, restarted, discarded or automatically documented as a transcript by updating the internal comments of your currently open ticket.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShould you have any questions please feel free to contact DeciZone Support.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"*Imagine how awesome it would be if it was so much easier for everyone in your team to always follows your company's best practice \u0026 guidelines to perform their daily work.*  \n\n## Trusted by enterprise and business customers \n\nDeciZone enables confident decisions consistently by leveraging interactive decision trees. \n\n[DeciZone.com](https://www.decizone.com) interactive decision trees, agent script, self-help navigable flowcharts are easily accessible on any connected browser by your audience as well as through integrations with CRM / ERP platforms like Zendesk. \n\n**DEMO Decision-tree** - ['Which type of Life Insurance?'](https://www.decizone.com/147/4g7mQg7eWHlcun7F/What-type-of-life-insurance-is-appropriate-for-your-needs/Life-Insurance-Type/id/UrNRLeFi4sH5JuhdFtmGwhNZCa3266gl?utm_medium=i\u0026utm_source=z\u0026utm_campaign=d\u0026utm_content=d) \n\nSee how efficiently this published flowchart is able to guide even a new team member while all the steps can be recorded in a transcript for your analysis and compliance if you wish! \n\nA published DeciZone flowchart can be freely shared with anyone, even if they don't have a DeciZone account which makes it ideal even for self-help. Simply place this link on any website to help your audience with customized recommendations **in less than 30 seconds.**  \n\n---- \n## Here are some resources to quickly get started: \n\n1. [DeciZone - Quick Overview](https://youtu.be/xoesRgYixYs) \n2. [DeciZone Training 1 - Platform Review](https://youtu.be/l_4WLK4zu5w ) \n3. [DeciZone Training 2 - Editing \u0026 Sharing Flowcharts](https://youtu.be/7bSePTy_LuA) \n4. Schedule A [One-On-One DEMO of DeciZone.com](https://calendly.com/decizone/30-min-meeting) with us at your convenience. \n\n---- \n## Installing this integration app enables you to: \n\n1. Make it easier than ever to streamline important operational processes. \n2. Access their pre-selected list of DeciZone flowcharts right next to the Zendesk Ticket View window. \n3. Navigate effortlessly through a DeciZone flowchart while interacting with your customers on the same Ticket View window. \n4. Automatically save the complete transcript of the flowchart interaction as an internal comment update on the currently open Zendesk ticket - instead of manually typing up the whole conversation. \n5. Resume/Restart/Discard a flowchart interaction left unfinished by another team member for the currently open ticket. \n6. Access important attached documents, images, links on flowchart boxes only when they are relevant in the business logic. \n7. Eliminate unnecessary reading of the 98% of the irrelevant script logic because of the choices selected at each decision node. \n8. Reach customized recommendations in as little as 20 to 30 seconds. \n9.  Enter specific details in a form input only when needed in the script logic. \n10. You can View your DeciZone flowcharts in either the default Flowchart-view OR the simpler CARD-View as per your preference. \n11. Provide critical feedback to the author of the flowchart specific to the current flowchart box. The author gets an email right away with this feedback. This feedback loop can be effectively leveraged to ensure continuous improvement of your operational processes. \n\nDeciZone's built in **browser based mobile friendly flowchart editor** allows you to easily create, design and improve the business logic for your operational processes even on a mobile browser. These processes can be accessed through this integration app which allows any number of agents to effortlessly follow your process in a consistent manner inside your favorite ticketing system. Your agents will get an additional incentive to always follow your operational processes using DeciZone flowcharts because it is fun to effortlessly click through your precise logic and the whole interaction can be automatically documented in your ticketing system.  \n\n## DeciZone.com : Consistent Performance \u0026 Effortless Efficiency \n**Enable Confident Decisions**","raw_installation_instructions":"#Integrating your DeciZone account with your Zendesk account is easy!  \n\nThe Admin of your Zendesk account will install this App once for integration between the DeciZone and Zendesk platforms for the whole team to use thereafter. \n\n Please NOTE that for each person using this integration app, their Zendesk account must be using the same email address as their DeciZone account for this integration to work.  \n\nFor installation, you will need  **decizoneOrgId**, which you will get from the settings page of your DeciZone.com account.   After you provide this information, simply finish the installation process. \n\nOnce successfully installed, every time any member from your Zendesk organization opens a ticket in Zendesk, the DeciZone App will be visible in the side-panel.  \n\nWhen the DeciZone App loads in the Ticket View side panel, you will see the **Organization Home Page** which lists the flowcharts pre-selected by your DeciZone Admin. \n\n Click on any of these flowcharts to start navigating inside that flowchart as a transaction. **Each transaction through these flowcharts can be resumed, restarted, discarded or automatically documented as a transcript by updating the internal comments of your currently open ticket.** \n\n **Should you have any questions please feel free to contact DeciZone Support.**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://162679.apps.zdusercontent.com/162679/assets/1660344959-86a4d79eae7e6c6468e3cd4c560ef6e6/logo-small.png","large_icon":"https://162679.apps.zdusercontent.com/162679/assets/1660344959-86a4d79eae7e6c6468e3cd4c560ef6e6/logo.png","screenshots":["https://162679.apps.zdusercontent.com/162679/assets/1660344959-86a4d79eae7e6c6468e3cd4c560ef6e6/screenshot-0.png","https://162679.apps.zdusercontent.com/162679/assets/1660344959-86a4d79eae7e6c6468e3cd4c560ef6e6/screenshot-1.png","https://162679.apps.zdusercontent.com/162679/assets/1660344959-86a4d79eae7e6c6468e3cd4c560ef6e6/screenshot-2.png"],"installation_count":3},{"id":163655,"name":"Cobrowse.io for Support","state":"published","version":"2.3","framework_version":"2.0","parameters":[{"id":556206,"app_id":163655,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-06-26T19:01:25Z","updated_at":"2018-06-26T19:01:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1117771,"app_id":163655,"name":"cobrowse_api","kind":"url","required":true,"position":1,"created_at":"2021-01-25T17:57:29Z","updated_at":"2021-01-25T17:57:29Z","default_value":"https://cobrowse.io","secure":false,"scopes":null,"options":null}],"plans":[{"id":793,"entity_id":163655,"app_id":163655,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:13.000Z","updated_at":"2019-05-15T05:47:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2018-06-26T19:01:22Z","updated_at":"2026-03-10T19:14:35Z","terms_conditions_url":"https://cobrowse.io/legal","app_organization":{"id":1749,"name":"Cobrowse.io LLC","email":"hello@cobrowse.io","website":"https://cobrowse.io","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,5,10,1,2,8],"date_published":"2018-06-26T19:01:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://cobrowse.io/pricing"},"location_names":["ticket_sidebar","user_sidebar","ticket_editor","top_bar","nav_bar"],"last_update_time":"2026-03-10T19:14:29Z","owner_id":269519,"author_name":"Cobrowse.io LLC","author_email":"hello@cobrowse.io","author_url":"https://cobrowse.io","short_description":"Real-time, collaborative browsing for website and mobile application support","long_description":"\u003cp\u003eTransform your customer and agent experiences with Cobrowse for Zendesk. Deliver quantifiable improvements in CSAT, ASAT, AHT and FCR. Accelerate client onboarding and reduce operational costs with real-time, collaborative browsing sessions.\u003c/p\u003e\n\n\u003cp\u003eCobrowse for Zendesk enables agents to seamlessly integrate real-time, personalized support across omnichannel engagements. It can augment Zendesk Chat or Zendesk Talk or serve as a point of escalation if customers cannot self-serve using Zendesk Guide, delivering a differentiated customer experience across multiple touchpoints.\u003c/p\u003e\n\n\u003cp\u003eProvide real human guidance within your Zendesk platform, and deliver a frictionless customer experience across web and mobile platforms. Flexible session initiation options allow customers to engage in a manner that suits them, helping to build trust. Data redaction by default further adds to compliance and fosters customer confidence.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee it for yourself:\u003c/strong\u003e \u003ca href=\"https://cobrowse.io/demo\"\u003eFree Online Demo\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegrating Cobrowse into Zendesk ticketing, messaging and live chat enables agents to elevate complex omnichannel engagements to co-browsing sessions when you need to provide that next level of customer support.\u003c/p\u003e\n\n\u003ch3\u003eThe most advanced co-browsing solution\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA feature-rich agent toolkit, comprising a laser pointer, drawing tool and annotation to provide real-time guidance.\u003c/li\u003e\n\u003cli\u003eThe same comprehensive suite of tools used for web and mobile browsing is available across native mobile apps.\u003c/li\u003e\n\u003cli\u003ePrivate by default, all customer data can be redacted automatically unless specifically added to the allowed list.\u003c/li\u003e\n\u003cli\u003eUniversal co-browsing enables agents to follow customers throughout their digital journey, even if they navigate to third-party content.\u003c/li\u003e\n\u003cli\u003eA range of flexible session initiation options, including 6-digit codes, one-click connect and push notifications, are available to suit your customers\u0026#39; preferences.\u003c/li\u003e\n\u003cli\u003eAccess session replays for a full audit trail of every action taken during a co-browsing session for mediation, compliance or performance improvement.\u003c/li\u003e\n\u003cli\u003eAgent-present mode allows agents to share content from approved web or mobile applications directly with customers, boosting customer understanding and adoption.\u003c/li\u003e\n\u003cli\u003eExtend support for remote devices beyond in-app troubleshooting with optional full-device screen sharing.\u003c/li\u003e\n\u003cli\u003eFor mobile users, enhanced troubleshooting is possible thanks to mobile camera share. Users can share a live feed from their mobile to improve communication and accelerate issue identification and resolution.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCobrowse flexibility extends to deployment. Customers can choose to use Cobrowse in the cloud, self-host in their own cloud, run in an on-premises data center or deploy to air-gapped protected networks.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: \u003ca href=\"https://cobrowse.io/privacy\"\u003ehttps://cobrowse.io/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA new Cobrowse.io License Key will be automatically generated for you when you install this app. You will need the Cobrowse.io License Key when integrating our SDKs into your apps and websites.\u003c/p\u003e\n\n\u003cp\u003eCobrowse.io API - If you are self-hosting the Cobrowse.io API in your own cloud or on-premise, please enter your self-hosted API. Otherwise, please keep the default: https://cobrowse.io\u003c/p\u003e\n\n\u003cp\u003ePlease see https://docs.cobrowse.io and https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/zendesk for complete installation instructions or contact us at https://cobrowse.io/support-request with any questions.\u003c/p\u003e\n","raw_long_description":"Transform your customer and agent experiences with Cobrowse for Zendesk. Deliver quantifiable improvements in CSAT, ASAT, AHT and FCR. Accelerate client onboarding and reduce operational costs with real-time, collaborative browsing sessions.\n\nCobrowse for Zendesk enables agents to seamlessly integrate real-time, personalized support across omnichannel engagements. It can augment Zendesk Chat or Zendesk Talk or serve as a point of escalation if customers cannot self-serve using Zendesk Guide, delivering a differentiated customer experience across multiple touchpoints.\n\nProvide real human guidance within your Zendesk platform, and deliver a frictionless customer experience across web and mobile platforms. Flexible session initiation options allow customers to engage in a manner that suits them, helping to build trust. Data redaction by default further adds to compliance and fosters customer confidence.\n\n**See it for yourself:** [Free Online Demo](https://cobrowse.io/demo)\n\nIntegrating Cobrowse into Zendesk ticketing, messaging and live chat enables agents to elevate complex omnichannel engagements to co-browsing sessions when you need to provide that next level of customer support.\n\n### The most advanced co-browsing solution\n\n- A feature-rich agent toolkit, comprising a laser pointer, drawing tool and annotation to provide real-time guidance.\n- The same comprehensive suite of tools used for web and mobile browsing is available across native mobile apps.\n- Private by default, all customer data can be redacted automatically unless specifically added to the allowed list.\n- Universal co-browsing enables agents to follow customers throughout their digital journey, even if they navigate to third-party content.\n- A range of flexible session initiation options, including 6-digit codes, one-click connect and push notifications, are available to suit your customers' preferences.\n- Access session replays for a full audit trail of every action taken during a co-browsing session for mediation, compliance or performance improvement.\n- Agent-present mode allows agents to share content from approved web or mobile applications directly with customers, boosting customer understanding and adoption.\n- Extend support for remote devices beyond in-app troubleshooting with optional full-device screen sharing.\n- For mobile users, enhanced troubleshooting is possible thanks to mobile camera share. Users can share a live feed from their mobile to improve communication and accelerate issue identification and resolution.\n\nCobrowse flexibility extends to deployment. Customers can choose to use Cobrowse in the cloud, self-host in their own cloud, run in an on-premises data center or deploy to air-gapped protected networks.\n\nPrivacy Policy: [https://cobrowse.io/privacy](https://cobrowse.io/privacy)","raw_installation_instructions":"A new Cobrowse.io License Key will be automatically generated for you when you install this app. You will need the Cobrowse.io License Key when integrating our SDKs into your apps and websites.\n\nCobrowse.io API - If you are self-hosting the Cobrowse.io API in your own cloud or on-premise, please enter your self-hosted API. Otherwise, please keep the default: https://cobrowse.io\n\nPlease see https://docs.cobrowse.io and https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/zendesk for complete installation instructions or contact us at https://cobrowse.io/support-request with any questions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://163655.apps.zdusercontent.com/163655/assets/1770888743-9084101b799000ed275901378a000d7f/support/logo-small.png","large_icon":"https://163655.apps.zdusercontent.com/163655/assets/1770888743-9084101b799000ed275901378a000d7f/support/logo.png","screenshots":["https://163655.apps.zdusercontent.com/163655/assets/1770888743-9084101b799000ed275901378a000d7f/support/screenshot-0.png","https://163655.apps.zdusercontent.com/163655/assets/1770888743-9084101b799000ed275901378a000d7f/support/screenshot-1.png","https://163655.apps.zdusercontent.com/163655/assets/1770888743-9084101b799000ed275901378a000d7f/support/screenshot-2.png"],"installation_count":117},{"id":164469,"name":"Customer 360","state":"published","version":"2.4","framework_version":"2.0","parameters":[{"id":558568,"app_id":164469,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-05T02:05:57Z","updated_at":"2018-07-05T02:05:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558560,"app_id":164469,"name":"dashboard_url","kind":"hidden","required":false,"position":1,"created_at":"2018-07-05T02:05:55Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558561,"app_id":164469,"name":"dashboard_height","kind":"hidden","required":false,"position":2,"created_at":"2018-07-05T02:05:55Z","updated_at":"2019-08-30T17:20:45Z","default_value":"800","secure":false,"scopes":null,"options":null},{"id":558562,"app_id":164469,"name":"action_1_label","kind":"hidden","required":false,"position":3,"created_at":"2018-07-05T02:05:55Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558563,"app_id":164469,"name":"action_1_url","kind":"hidden","required":false,"position":4,"created_at":"2018-07-05T02:05:56Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558564,"app_id":164469,"name":"action_2_label","kind":"hidden","required":false,"position":5,"created_at":"2018-07-05T02:05:56Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558565,"app_id":164469,"name":"action_2_url","kind":"hidden","required":false,"position":6,"created_at":"2018-07-05T02:05:56Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558566,"app_id":164469,"name":"action_3_label","kind":"hidden","required":false,"position":7,"created_at":"2018-07-05T02:05:56Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":558567,"app_id":164469,"name":"action_3_url","kind":"hidden","required":false,"position":8,"created_at":"2018-07-05T02:05:57Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726769,"app_id":164469,"name":"ticket_sidebar_buttons","kind":"hidden","required":false,"position":9,"created_at":"2019-08-30T17:20:45Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726770,"app_id":164469,"name":"user_sidebar_dashboard","kind":"hidden","required":false,"position":10,"created_at":"2019-08-30T17:20:45Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726771,"app_id":164469,"name":"user_sidebar_buttons","kind":"hidden","required":false,"position":11,"created_at":"2019-08-30T17:20:45Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726772,"app_id":164469,"name":"org_sidebar_dashboard","kind":"hidden","required":false,"position":12,"created_at":"2019-08-30T17:20:45Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":726773,"app_id":164469,"name":"org_sidebar_buttons","kind":"hidden","required":false,"position":13,"created_at":"2019-08-30T17:20:45Z","updated_at":"2019-08-30T17:20:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":795,"entity_id":164469,"app_id":164469,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:47:15.000Z","updated_at":"2019-05-15T05:47:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2567,"entity_id":164469,"app_id":164469,"amount":400,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JsThyFvgvstJImSX2TAOONS","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":893,"cost_type":"CostStripe","active":true,"created_at":"2021-11-05T15:48:31.000Z","updated_at":"2026-04-29T16:56:56.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":396}],"rating":{"total_count":6,"average":4,"count":{"5":4,"1":2,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#4F67AC","google_analytics_code":"UA-117527564-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-07-05T02:05:51Z","updated_at":"2026-04-29T17:25:53Z","terms_conditions_url":"https://myplaylist.io/terms","app_organization":{"id":1610,"name":"Playlist","email":"support@myplaylist.io","website":"https://myplaylist.io","country_code":"US","stripe_account_id":"acct_1CEnFQFvgvstJImS","state":"published"},"locations":[3,7,2,6,5],"date_published":"2026-04-29T17:25:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","background","nav_bar","organization_sidebar","user_sidebar"],"last_update_time":"2026-04-29T17:06:07Z","owner_id":269519,"author_name":"Playlist","author_email":"support@myplaylist.io","author_url":"https://myplaylist.io","short_description":"Embed BI dashboards in Zendesk for instant customer context","long_description":"\u003cp\u003e\u003ca href=\"https://myplaylist.io/zendesk/customer-360-app\"\u003e\u003cimg src=\"https://d1he9ho3dhzm0u.cloudfront.net/assets/customer-360-video-cover.jpg\" alt=\"Zendesk Support Customer 360 Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGive agents instant customer context without switching screens. Embed your BI dashboards directly in Zendesk. No dev work or consultants required.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003ePlace dashboards on the ticket, user, or organization sidebar\u003c/li\u003e\n\u003cli\u003eAutomatically look up customers by email or any field\u003c/li\u003e\n\u003cli\u003eAdd dynamic buttons that deep-link to your admin tools and third-party systems\u003c/li\u003e\n\u003cli\u003eWorks with Looker, Power BI, Metabase, and most modern BI tools\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTry it for free\u003c/h1\u003e\n\n\u003cp\u003eSign up today for a 14-day free trial. Use code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e at signup. No credit card needed. Cancel anytime by uninstalling.\u003c/p\u003e\n\n\u003ch1\u003eData handling \u0026amp; privacy\u003c/h1\u003e\n\n\u003cp\u003eCustomer 360 runs entirely in your browser inside Zendesk. No data is sent to or stored on our servers. See our \u003ca href=\"https://myplaylist.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e for more details.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFree for sandbox accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce installed, open up Customer 360 setup (Customer 360 icon on the left navigation bar) to configure your dashboards and buttons.\u003c/p\u003e\n\n\u003cp\u003eLooker is the only reporting tool supported by Customer 360. See \u003ca href=\"https://help.myplaylist.io/hc/articles/4406481677965\"\u003eEmbedding Looker in Zendesk\u003c/a\u003e for instructions.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://help.myplaylist.io/hc/requests/new\"\u003eContact us\u003c/a\u003e if you have questions or need help with setup.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eTags: analytics, embed, iframe, smart buttons, hyperlinks, looker, mode analytics, tableau, microsoft power bi, stripe, shopify, salesforce, crm, e-commerce\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"[![Zendesk Support Customer 360 Demo](https://d1he9ho3dhzm0u.cloudfront.net/assets/customer-360-video-cover.jpg)](https://myplaylist.io/zendesk/customer-360-app)\n\nGive agents instant customer context without switching screens. Embed your BI dashboards directly in Zendesk. No dev work or consultants required.\n\n# Features\n* Place dashboards on the ticket, user, or organization sidebar\n* Automatically look up customers by email or any field\n* Add dynamic buttons that deep-link to your admin tools and third-party systems\n* Works with Looker, Power BI, Metabase, and most modern BI tools\n\n# Try it for free\nSign up today for a 14-day free trial. Use code **TRIALWOCC** at signup. No credit card needed. Cancel anytime by uninstalling.\n\n# Data handling \u0026 privacy\nCustomer 360 runs entirely in your browser inside Zendesk. No data is sent to or stored on our servers. See our [Privacy Policy](https://myplaylist.io/privacy) for more details.\n\n---\nFree for sandbox accounts.","raw_installation_instructions":"Once installed, open up Customer 360 setup (Customer 360 icon on the left navigation bar) to configure your dashboards and buttons.\n\nLooker is the only reporting tool supported by Customer 360. See [Embedding Looker in Zendesk](https://help.myplaylist.io/hc/articles/4406481677965) for instructions.\n\n[Contact us](https://help.myplaylist.io/hc/requests/new) if you have questions or need help with setup.\n\n*Tags: analytics, embed, iframe, smart buttons, hyperlinks, looker, mode analytics, tableau, microsoft power bi, stripe, shopify, salesforce, crm, e-commerce*","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://164469.apps.zdusercontent.com/164469/assets/1776023464-1ad5080bbb5c9d94327111426323b4b6/logo-small.png","large_icon":"https://164469.apps.zdusercontent.com/164469/assets/1776023464-1ad5080bbb5c9d94327111426323b4b6/logo.png","screenshots":["https://164469.apps.zdusercontent.com/164469/assets/1776023464-1ad5080bbb5c9d94327111426323b4b6/screenshot-0.png","https://164469.apps.zdusercontent.com/164469/assets/1776023464-1ad5080bbb5c9d94327111426323b4b6/screenshot-1.png","https://164469.apps.zdusercontent.com/164469/assets/1776023464-1ad5080bbb5c9d94327111426323b4b6/screenshot-2.png"],"installation_count":79},{"id":164971,"name":"Gainsight PX","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":560303,"app_id":164971,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-10T21:07:52Z","updated_at":"2018-07-10T21:07:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":560302,"app_id":164971,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2018-07-10T21:07:51Z","updated_at":"2018-07-10T21:07:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3581725,"app_id":164971,"name":"region","kind":"text","required":true,"position":2,"created_at":"2026-04-06T16:37:37Z","updated_at":"2026-04-06T16:37:37Z","default_value":"US","secure":false,"scopes":null,"options":null}],"plans":[{"id":798,"entity_id":164971,"app_id":164971,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:19.000Z","updated_at":"2019-05-15T05:47:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-07-10T21:07:50Z","updated_at":"2026-04-17T17:25:20Z","terms_conditions_url":null,"app_organization":{"id":1767,"name":"Aptrinsic","email":"support@aptrinsic.com","website":"http://www.aptrinsic.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2018-07-10T21:07:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.gainsight.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-17T17:25:16Z","owner_id":269519,"author_name":"Gainsight, Inc.","author_email":"pxsupport@gainsight.com","author_url":"https://www.gainsight.com/product-experience/","short_description":"User activity and details for current support request","long_description":"\u003ch2\u003eGainsight PX\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAnalyzes user behavior in your product so you can determine onboarding success, feature adoption and usability issues\u003c/li\u003e\n\u003cli\u003eDevelops personalized, in-product messaging that guides users through your product experience and increases feature adoption\u003c/li\u003e\n\u003cli\u003eBuilds real-time segments based on product adoption, demographics and company data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGainsight PX in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eBy installing the Gainsight PX extension in Zendesk, you allow your Support team members to quickly see relevant data regarding the current request.\u003c/p\u003e\n\n\u003ch3\u003eUser Activity\u003c/h3\u003e\n\n\u003cp\u003eBy showing the activity of the user within the application relative to when the help request was filed, the support agent can have a detailed view of what actions were taken by the user leading up to the issue. Actions that are displayed include: page views, form submits, custom events, and features. \u003c/p\u003e\n\n\u003ch3\u003eUser Details\u003c/h3\u003e\n\n\u003cp\u003eThe attributes of the user for the current request will automatically be displayed. Contact information, number of visits, signup date and other key information that can help solve issues more quickly.\u003c/p\u003e\n\n\u003ch2\u003eData Handling \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eGainsight PX for Zendesk accesses user and account data from your Gainsight PX instance via a REST API key that you provide. The app retrieves user activity and attribute data solely to display it within your Zendesk Support interface. No data is stored, shared with third parties, or used outside of this display purpose.\u003c/p\u003e\n\n\u003cp\u003eFor full details on how Gainsight handles your data, please review our \u003ca href=\"https://www.gainsight.com/policy/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnsure you have access to a Gainsight PX account.\u003c/li\u003e\n\u003cli\u003eIdentify your PX data center (US1, US2, or EU) from your application URL.\u003c/li\u003e\n\u003cli\u003eConfirm you have permission to create API keys in Gainsight PX.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow these steps to install and configure the Gainsight PX app in Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate a REST API key in Gainsight PX\u003c/strong\u003e: Log in to your Gainsight PX application. Create a new API key to allow the Zendesk app to access your PX data. Save this key, as you will need it during setup. The key is never displayed again. We recommend granting only User and Account read access, as this is the only data required by the Zendesk Marketplace app. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the Gainsight PX app in Zendesk\u003c/strong\u003e: Install the app from the Zendesk Marketplace.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure the app\u003c/strong\u003e: In the configuration screen:\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter a \u003cstrong\u003eTitle\u003c/strong\u003e for the app\u003c/li\u003e\n\u003cli\u003eEnter the API key created in Step 1 in the \u003cstrong\u003eAPI Key\u003c/strong\u003e field\u003c/li\u003e\n\u003cli\u003eEnter your PX data center (US, EU, or US2) in the \u003cstrong\u003eRegion\u003c/strong\u003e field. You can find your data center in your PX application URL. For example, in \u003cem\u003e\u003ca href=\"https://app-us2.aptrinsic.com\"\u003ehttps://app-us2.aptrinsic.com\u003c/a\u003e\u003c/em\u003e, the data center is \u003cem\u003eUS2\u003c/em\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more details on setup and advanced configuration, see \u003ca href=\"https://support.gainsight.com/PX/Integrations/01Technology_Partner_Integrations/Gainsight_PX_Zendesk_Integration\"\u003eGainsight PX Zendesk Integration\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Gainsight PX\n* Analyzes user behavior in your product so you can determine onboarding success, feature adoption and usability issues\n* Develops personalized, in-product messaging that guides users through your product experience and increases feature adoption\n* Builds real-time segments based on product adoption, demographics and company data\n\n## Gainsight PX in Zendesk\nBy installing the Gainsight PX extension in Zendesk, you allow your Support team members to quickly see relevant data regarding the current request.\n\n### User Activity\nBy showing the activity of the user within the application relative to when the help request was filed, the support agent can have a detailed view of what actions were taken by the user leading up to the issue. Actions that are displayed include: page views, form submits, custom events, and features. \n### User Details\nThe attributes of the user for the current request will automatically be displayed. Contact information, number of visits, signup date and other key information that can help solve issues more quickly.\n\n## Data Handling \u0026 Privacy\nGainsight PX for Zendesk accesses user and account data from your Gainsight PX instance via a REST API key that you provide. The app retrieves user activity and attribute data solely to display it within your Zendesk Support interface. No data is stored, shared with third parties, or used outside of this display purpose.\n\nFor full details on how Gainsight handles your data, please review our [Privacy Policy](https://www.gainsight.com/policy/privacy).","raw_installation_instructions":"## Prerequisites\n* Ensure you have access to a Gainsight PX account.\n* Identify your PX data center (US1, US2, or EU) from your application URL.\n* Confirm you have permission to create API keys in Gainsight PX.\n\nFollow these steps to install and configure the Gainsight PX app in Zendesk:\n  \n1. **Create a REST API key in Gainsight PX**: Log in to your Gainsight PX application. Create a new API key to allow the Zendesk app to access your PX data. Save this key, as you will need it during setup. The key is never displayed again. We recommend granting only User and Account read access, as this is the only data required by the Zendesk Marketplace app. \n2. **Install the Gainsight PX app in Zendesk**: Install the app from the Zendesk Marketplace.  \n3. **Configure the app**: In the configuration screen:  \n   * Enter a **Title** for the app\n   * Enter the API key created in Step 1 in the **API Key** field\n   * Enter your PX data center (US, EU, or US2) in the **Region** field. You can find your data center in your PX application URL. For example, in _[https://app-us2.aptrinsic.com](https://app-us2.aptrinsic.com)_, the data center is _US2_.\n\nFor more details on setup and advanced configuration, see [Gainsight PX Zendesk Integration](https://support.gainsight.com/PX/Integrations/01Technology_Partner_Integrations/Gainsight_PX_Zendesk_Integration).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://164971.apps.zdusercontent.com/164971/assets/1776340644-500cd47ec97a3ebc88fa18376bf4853e/logo-small.png","large_icon":"https://164971.apps.zdusercontent.com/164971/assets/1776340644-500cd47ec97a3ebc88fa18376bf4853e/logo.png","screenshots":["https://164971.apps.zdusercontent.com/164971/assets/1776340644-500cd47ec97a3ebc88fa18376bf4853e/screenshot-0.png","https://164971.apps.zdusercontent.com/164971/assets/1776340644-500cd47ec97a3ebc88fa18376bf4853e/screenshot-1.png","https://164971.apps.zdusercontent.com/164971/assets/1776340644-500cd47ec97a3ebc88fa18376bf4853e/screenshot-2.png"],"installation_count":38},{"id":165529,"name":"Time Zone Converter","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":561881,"app_id":165529,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-16T12:46:13Z","updated_at":"2018-07-16T12:46:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":123,"entity_id":165529,"app_id":165529,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_DEzo40Tv6gO7Y6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C8BiWEeHxYCAOIl","cost_id":187,"cost_type":"CostStripe","active":true,"created_at":"2018-07-16T12:46:15.000Z","updated_at":"2019-05-15T05:33:23.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-07-16T12:46:12Z","updated_at":"2025-04-04T00:03:56Z","terms_conditions_url":"https://www.hexerve.com/terms-and-conditions","app_organization":{"id":1777,"name":"Hexerve Solutions","email":"support@hexerve.com","website":"www.hexerve.com","country_code":"US","stripe_account_id":"acct_1C8BiWEeHxYCAOIl","state":null},"locations":[3],"date_published":"2018-07-16T12:46:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2018-10-25T18:22:16Z","owner_id":269519,"author_name":"Hexerve Solutions","author_email":"hexerve@gmail.com","author_url":"http://www.hexerve.com","short_description":"An app for converting the Date and Time with scheduling feature.","long_description":"\u003cp\u003eWorking with Zendesk tool is already a fascinating thing however every user has a different requirement. If a customer is from different geographical location and agent from different, we normally face inconvenience while converting the time as per user and agents feasibility. Hence introduce \u0026#39;Time Zone Converter\u0026#39; app which will solve the hectic problem by converting user\u0026#39;s time with agent time and vice versa. Once it is done, agent can schedule the call using Zendesk core component to remind the agent for the callback in future as per their choices. By this, agent can easily reach to the customer when they want. As of now, we are providing 7 days of free trial. Once the trial period is over, this app may not work. When the application is loaded into the Zendesk portal, you can simply calculate your \u0026#39;Date and Time\u0026#39; in comparison to customer\u0026#39;s \u0026#39;Date and Time\u0026#39; and vice versa and when it is done, you can hit on \u0026#39;Schedule\u0026#39; button to make a reminder to get back to this customer in future.\u003c/p\u003e\n\n\u003cp\u003eWhen you hit on \u0026#39;Schedule\u0026#39; button, it changes the ticket type to the task which works on the future Date. When the Time comes, User and customer will be notified an hour ago.\u003c/p\u003e\n\n\u003cp\u003eSince we are using Zendesk core components, we are restricted, a reminder will not be received or sent exactly an hour ago however this is for sure that it will be received within an hour. For example, if you are setting a reminder at 02:00 PM, you will receive an email between 01:00 PM to 02:00 PM.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\u003c/p\u003e\n\n\u003cp\u003eGo to the Marketplace icon under Apps.\u003c/p\u003e\n\n\u003cp\u003eUse the search bar at the far right end to search for the Time Zone Converter app.\u003c/p\u003e\n\n\u003cp\u003eOn the Time Zone Converter app page, click the Install App button in the upper right corner.\u003c/p\u003e\n\n\u003cp\u003eClick on install button to install the \u0026#39;TimeZone converter\u0026#39; app.\u003c/p\u003e\n\n\u003cp\u003eThen the app will be loaded on the right side of Zendesk support Window.\u003c/p\u003e\n\n\u003cp\u003eNow to use this app, you need to open any ticket and the user\u0026#39;s and agent\u0026#39;s Time will be visible together along with their names.\u003c/p\u003e\n\n\u003cp\u003eIf you want to convert or calculate one\u0026#39;s timezone with respect to another one, you simply can choose the \u0026#39;Date and Time\u0026#39; in one field and other will be changed automatically.\u003c/p\u003e\n\n\u003cp\u003eOnce you are satisfied with the options, hit on schedule button to set a reminder for future.\u003c/p\u003e\n","raw_long_description":"Working with Zendesk tool is already a fascinating thing however every user has a different requirement. If a customer is from different geographical location and agent from different, we normally face inconvenience while converting the time as per user and agents feasibility. Hence introduce 'Time Zone Converter' app which will solve the hectic problem by converting user's time with agent time and vice versa. Once it is done, agent can schedule the call using Zendesk core component to remind the agent for the callback in future as per their choices. By this, agent can easily reach to the customer when they want. As of now, we are providing 7 days of free trial. Once the trial period is over, this app may not work. When the application is loaded into the Zendesk portal, you can simply calculate your 'Date and Time' in comparison to customer's 'Date and Time' and vice versa and when it is done, you can hit on 'Schedule' button to make a reminder to get back to this customer in future.\n\n When you hit on 'Schedule' button, it changes the ticket type to the task which works on the future Date. When the Time comes, User and customer will be notified an hour ago.\n\n Since we are using Zendesk core components, we are restricted, a reminder will not be received or sent exactly an hour ago however this is for sure that it will be received within an hour. For example, if you are setting a reminder at 02:00 PM, you will receive an email between 01:00 PM to 02:00 PM.","raw_installation_instructions":"Sign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\n\n Go to the Marketplace icon under Apps.\n\n Use the search bar at the far right end to search for the Time Zone Converter app.\n\n On the Time Zone Converter app page, click the Install App button in the upper right corner.\n\n Click on install button to install the 'TimeZone converter' app.\n\n Then the app will be loaded on the right side of Zendesk support Window.\n\n Now to use this app, you need to open any ticket and the user's and agent's Time will be visible together along with their names.\n\n If you want to convert or calculate one's timezone with respect to another one, you simply can choose the 'Date and Time' in one field and other will be changed automatically.\n\n Once you are satisfied with the options, hit on schedule button to set a reminder for future.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://165529.apps.zdusercontent.com/165529/assets/1539086348-2f77c6f44d2410f6f642b29c8c20e1d6/logo-small.png","large_icon":"https://165529.apps.zdusercontent.com/165529/assets/1539086348-2f77c6f44d2410f6f642b29c8c20e1d6/logo.png","screenshots":["https://165529.apps.zdusercontent.com/165529/assets/1539086348-2f77c6f44d2410f6f642b29c8c20e1d6/screenshot-0.png","https://165529.apps.zdusercontent.com/165529/assets/1539086348-2f77c6f44d2410f6f642b29c8c20e1d6/screenshot-1.png","https://165529.apps.zdusercontent.com/165529/assets/1539086348-2f77c6f44d2410f6f642b29c8c20e1d6/screenshot-2.png"],"installation_count":1},{"id":165668,"name":"Bulk Data Manager","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":562359,"app_id":165668,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-17T12:24:54Z","updated_at":"2018-07-17T12:24:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":124,"entity_id":165668,"app_id":165668,"amount":250,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_DFKDMfFqHDkwgH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C8BiWEeHxYCAOIl","cost_id":188,"cost_type":"CostStripe","active":true,"created_at":"2018-07-17T12:24:57.000Z","updated_at":"2019-05-15T05:33:25.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-07-17T12:24:54Z","updated_at":"2025-04-04T00:03:56Z","terms_conditions_url":"https://www.hexerve.com/terms-and-conditions","app_organization":{"id":1777,"name":"Hexerve Solutions","email":"support@hexerve.com","website":"www.hexerve.com","country_code":"US","stripe_account_id":"acct_1C8BiWEeHxYCAOIl","state":null},"locations":[2],"date_published":"2018-07-17T12:24:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2018-12-11T23:15:02Z","owner_id":269519,"author_name":"Hexerve Solutions","author_email":"hexerve@gmail.com","author_url":"http://www.hexerve.com","short_description":"Now manage your Zendesk data in bulk like spreadsheet or Microsoft Excel.","long_description":"\u003cp\u003eWhen we import data in bulk or manage bulk data, it is always a tedious work as we need to open every ticket, user or organization one by one, make the changes and save it, and when we do this, we always miss \u0026#39;Microsoft Excel\u0026#39; or \u0026#39;Spreadsheet\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eHence we made a Zendesk app which will work similar to the above-mentioned software. Simply find \u0026#39;Bulk Data Manager\u0026#39; in Zendesk marketplace and install it. Initially, it will come for 7 days of trial. Once the trial period is over, you need to buy the subscription and it will work as it should.\u003c/p\u003e\n\n\u003cp\u003eWhen you install the application, you will see an icon to the extreme left side of Zendesk window and when we click on this, it loads a big window by hiding most of the parts of Zendesk portal and loads a window like a spreadsheet with all the information with heading on top. If you want to reposition any column, you can use the arrow keys mentioned on the app area itself. When you make any changes to any cell, it will be saved then and there.\u003c/p\u003e\n\n\u003cp\u003eThis way we can reach out to our customers easily in bulk when we do a Tele calling. In case if you are using any calling app, you can use that as well. This application will work fine with \u0026#39;Zendesk Talk\u0026#39; app which will be helpful for \u0026#39;Tele calling\u0026#39; in bulk.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t like this app, you can uninstall it with Zendesk installation feature. For this \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003ego to Apps \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCurrently installed\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eclick on \u0026#39;Gear\u0026#39; icon to uninstall it.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\u003c/p\u003e\n\n\u003cp\u003eGo to the Marketplace icon under Apps.\u003c/p\u003e\n\n\u003cp\u003eUse the search bar at the far right end to search for the Bulk Data Manager app.\u003c/p\u003e\n\n\u003cp\u003eOn the Bulk Data Manager app page, click the Install App button in the upper right corner.\u003c/p\u003e\n\n\u003cp\u003eThen the app will be installed in \u0026#39;Zendesk Support Window\u0026#39; and you will see a small icon on the extreme left side of the window in white color.\u003c/p\u003e\n\n\u003cp\u003eNow to use this app, you need to click on this small icon and that will open a huge window with all the data (in multiple vertical and horizontal cells) of your Zendesk Support account.\u003c/p\u003e\n\n\u003cp\u003eYou can make the changes in bulk from this window.\u003c/p\u003e\n\n\u003cp\u003ePlease mind, that this window will cover almost all the area of the Zendesk Support window.\u003c/p\u003e\n","raw_long_description":"When we import data in bulk or manage bulk data, it is always a tedious work as we need to open every ticket, user or organization one by one, make the changes and save it, and when we do this, we always miss 'Microsoft Excel' or 'Spreadsheet'.\n\nHence we made a Zendesk app which will work similar to the above-mentioned software. Simply find 'Bulk Data Manager' in Zendesk marketplace and install it. Initially, it will come for 7 days of trial. Once the trial period is over, you need to buy the subscription and it will work as it should.\n\nWhen you install the application, you will see an icon to the extreme left side of Zendesk window and when we click on this, it loads a big window by hiding most of the parts of Zendesk portal and loads a window like a spreadsheet with all the information with heading on top. If you want to reposition any column, you can use the arrow keys mentioned on the app area itself. When you make any changes to any cell, it will be saved then and there.\n\nThis way we can reach out to our customers easily in bulk when we do a Tele calling. In case if you are using any calling app, you can use that as well. This application will work fine with 'Zendesk Talk' app which will be helpful for 'Tele calling' in bulk.\n\nIf you don't like this app, you can uninstall it with Zendesk installation feature. For this \n\n* go to Apps \n\n* Manage\n\n* Currently installed\n\n* click on 'Gear' icon to uninstall it.","raw_installation_instructions":"Sign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\n\nGo to the Marketplace icon under Apps.\n\nUse the search bar at the far right end to search for the Bulk Data Manager app.\n\nOn the Bulk Data Manager app page, click the Install App button in the upper right corner.\n\nThen the app will be installed in 'Zendesk Support Window' and you will see a small icon on the extreme left side of the window in white color.\n\nNow to use this app, you need to click on this small icon and that will open a huge window with all the data (in multiple vertical and horizontal cells) of your Zendesk Support account.\n\nYou can make the changes in bulk from this window.\n\nPlease mind, that this window will cover almost all the area of the Zendesk Support window.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://165668.apps.zdusercontent.com/165668/assets/1540295502-93a75924659ba9fbbca0fe38b8fd6e5e/logo-small.png","large_icon":"https://165668.apps.zdusercontent.com/165668/assets/1540295502-93a75924659ba9fbbca0fe38b8fd6e5e/logo.png","screenshots":["https://165668.apps.zdusercontent.com/165668/assets/1540295502-93a75924659ba9fbbca0fe38b8fd6e5e/screenshot-0.png","https://165668.apps.zdusercontent.com/165668/assets/1540295502-93a75924659ba9fbbca0fe38b8fd6e5e/screenshot-1.png","https://165668.apps.zdusercontent.com/165668/assets/1540295502-93a75924659ba9fbbca0fe38b8fd6e5e/screenshot-2.png"],"installation_count":0},{"id":166674,"name":"Chargify","state":"published","version":"1.0.17","framework_version":"2.0","parameters":[{"id":564332,"app_id":166674,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-22T20:52:30Z","updated_at":"2018-07-22T20:52:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":564329,"app_id":166674,"name":"api_key","kind":"password","required":true,"position":1,"created_at":"2018-07-22T20:52:29Z","updated_at":"2018-07-22T20:52:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":564330,"app_id":166674,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2018-07-22T20:52:30Z","updated_at":"2018-07-22T20:52:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":564331,"app_id":166674,"name":"currency_symbol","kind":"text","required":false,"position":3,"created_at":"2018-07-22T20:52:30Z","updated_at":"2018-07-22T20:52:30Z","default_value":"$","secure":false,"scopes":null,"options":null}],"plans":[{"id":801,"entity_id":166674,"app_id":166674,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:22.000Z","updated_at":"2019-05-15T05:47:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-07-22T20:52:27Z","updated_at":"2025-04-04T00:03:58Z","terms_conditions_url":"https://www.chargify.com/legal/","app_organization":{"id":1786,"name":"Chargify","email":"support@chargify.com","website":"https://www.chargify.com/contact-us/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,6,5],"date_published":"2018-07-22T20:52:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chargify.com/pricing/"},"location_names":["ticket_sidebar","organization_sidebar","user_sidebar"],"last_update_time":"2018-08-15T00:31:10Z","owner_id":269519,"author_name":"chargify.com","author_email":"support@chargify.com","author_url":"https://www.chargify.com/","short_description":"Access your customers' Chargify data from within Zendesk.","long_description":"\u003cp\u003e\u003ca href=\"https://www.chargify.com/\"\u003eChargify\u003c/a\u003e is a globally-recognized leader in the Recurring Billing and Subscription Management space.\u003c/p\u003e\n\n\u003cp\u003eChargify App for Zendesk support makes it easier to see Chargify data from within Zendesk Environment.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eChargify App available on Zendesk ticket, user and organization screen\u003c/li\u003e\n\u003cli\u003eChargify App search automatically for Customers and Subscriptions\u003c/li\u003e\n\u003cli\u003eChargify App displays single or multiple Customer records\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eChargify App app is easy to install with minimum configuration effort.\u003c/p\u003e\n\n\u003cp\u003eChargify App will save your Zendesk Agents time by eliminating the need to switch between tabs and systems.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t have Chargify account \u003ca href=\"https://app.chargify.com/signup\"\u003esignup\u003c/a\u003e for free trial to get started.\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eStep 1\u003c/h4\u003e\n\n\u003cp\u003eInstall Chargify App for Zendesk Support as \u003ca href=\"https://help.zendesk.com/hc/en-us/articles/115010826128-Using-the-Apps-Marketplace\"\u003eZendesk suggests\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eStep 2\u003c/h4\u003e\n\n\u003cp\u003eIf you don\u0026#39;t have Chargify account \u003ca href=\"https://app.chargify.com/signup\"\u003esignup\u003c/a\u003e for free trial.\u003c/p\u003e\n\n\u003ch4\u003eStep 3\u003c/h4\u003e\n\n\u003cp\u003eGet your Chargify account subdomain from the URL.\u003cbr\u003e\nIf you Chargify account URL is \u003ccode\u003eacme.chargify.com\u003c/code\u003e copy \u003ccode\u003eacme\u003c/code\u003e and paste into \u003ccode\u003eYour Chargify subdomain\u003c/code\u003e field in App settings.\u003c/p\u003e\n\n\u003ch4\u003eStep 4\u003c/h4\u003e\n\n\u003cp\u003eGet your Chargify account API key. Key can be generated in \u003ca href=\"https://help.chargify.com/integrations/api-keys-chargify-direct.html\"\u003eIntegrations section of Chargify account\u003c/a\u003e.\u003cbr\u003e\nOnce API key is generated copy it into \u003ccode\u003eYour Chargify API key\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eStep 5\u003c/h4\u003e\n\n\u003cp\u003eOPTIONAL. Set your Chargify account currency symbol if it is any currency other than US Dollar.\u003c/p\u003e\n\n\u003ch4\u003eStep 6\u003c/h4\u003e\n\n\u003cp\u003eSave Chargify App settings. It is ready to use now!\u003cbr\u003e\nGo to your tickets, users or organizations to start using the App.\u003c/p\u003e\n","raw_long_description":"[Chargify](https://www.chargify.com/) is a globally-recognized leader in the Recurring Billing and Subscription Management space.\n\nChargify App for Zendesk support makes it easier to see Chargify data from within Zendesk Environment.\n\n- Chargify App available on Zendesk ticket, user and organization screen\n- Chargify App search automatically for Customers and Subscriptions\n- Chargify App displays single or multiple Customer records\n\nChargify App app is easy to install with minimum configuration effort.\n\nChargify App will save your Zendesk Agents time by eliminating the need to switch between tabs and systems.\n\nIf you don't have Chargify account [signup](https://app.chargify.com/signup) for free trial to get started.","raw_installation_instructions":"#### Step 1\n\nInstall Chargify App for Zendesk Support as [Zendesk suggests](https://help.zendesk.com/hc/en-us/articles/115010826128-Using-the-Apps-Marketplace).\n\n#### Step 2\n\nIf you don't have Chargify account [signup](https://app.chargify.com/signup) for free trial.\n\n#### Step 3\n\nGet your Chargify account subdomain from the URL.\nIf you Chargify account URL is `acme.chargify.com` copy `acme` and paste into `Your Chargify subdomain` field in App settings.\n\n#### Step 4\n\nGet your Chargify account API key. Key can be generated in [Integrations section of Chargify account](https://help.chargify.com/integrations/api-keys-chargify-direct.html).\nOnce API key is generated copy it into `Your Chargify API key`\n\n#### Step 5\n\nOPTIONAL. Set your Chargify account currency symbol if it is any currency other than US Dollar.\n\n#### Step 6\n\nSave Chargify App settings. It is ready to use now!\nGo to your tickets, users or organizations to start using the App.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://166674.apps.zdusercontent.com/166674/assets/1533997414-57ada88fcbfd5924bc55fef2cfd0c807/logo-small.png","large_icon":"https://166674.apps.zdusercontent.com/166674/assets/1533997414-57ada88fcbfd5924bc55fef2cfd0c807/logo.png","screenshots":["https://166674.apps.zdusercontent.com/166674/assets/1533997414-57ada88fcbfd5924bc55fef2cfd0c807/screenshot-0.png","https://166674.apps.zdusercontent.com/166674/assets/1533997414-57ada88fcbfd5924bc55fef2cfd0c807/screenshot-1.png","https://166674.apps.zdusercontent.com/166674/assets/1533997414-57ada88fcbfd5924bc55fef2cfd0c807/screenshot-2.png"],"installation_count":34},{"id":168101,"name":"ZenTrade","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":566568,"app_id":168101,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-25T03:59:21Z","updated_at":"2018-07-25T03:59:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":566567,"app_id":168101,"name":"channel_endpoint","kind":"hidden","required":false,"position":1,"created_at":"2018-07-25T03:59:20Z","updated_at":"2018-07-25T03:59:20Z","default_value":"https://zentm.bizstudio.co.nz/app/ajaxCall","secure":false,"scopes":null,"options":null}],"plans":[{"id":151,"entity_id":168101,"app_id":168101,"amount":1800,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_EEmxuqgVGv3nCF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DSJTmGjqFrWqkOD","cost_id":212,"cost_type":"CostStripe","active":true,"created_at":"2019-01-04T00:05:47.000Z","updated_at":"2019-05-15T05:34:03.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-07-25T03:59:19Z","updated_at":"2025-04-04T00:03:59Z","terms_conditions_url":null,"app_organization":{"id":1790,"name":"BizStudio","email":"support@bizstudio.co.nz","website":"https://bizstudio.co.nz","country_code":"NZ","stripe_account_id":"acct_1DSJTmGjqFrWqkOD","state":"unpublished"},"locations":[3,7],"date_published":"2018-07-25T03:59:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","background"],"last_update_time":"2018-10-10T00:00:03Z","owner_id":269519,"author_name":"AndrewJ","author_email":"support@bizstudio.co.nz","author_url":"https://bizstudio.co.nz/","short_description":"Take Trademe auction questions and turn them into tickets. Sidebar App shows details.","long_description":"\u003cp\u003eTrademe is an auction and classifieds website based in New Zealand. It features classified ads and auctions for buyers in New Zealand and Australia, and sellers around the globe. Buyers can ask questions on most auctions, which is where ZenTrade comes in.\u003c/p\u003e\n\n\u003cp\u003eZenTrade takes auction questions and pulls them into Zendesk as a ticket. A Ticket Sidebar App shows auction details. The first public reply to the question will answer the Trademe question. Subsequent comments will add a sellers note to the auction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstallation instructions\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the App from the app store.\u003c/li\u003e\n\u003cli\u003eGo to Settings (Gear Icon) \u0026gt; Channels \u0026gt; Channel Integrations\u003c/li\u003e\n\u003cli\u003eOpen ZenTrade \u0026gt; Accounts tab\u003c/li\u003e\n\u003cli\u003eClick on \u0026#39;Add Account\u0026#39;. Ensure you allow browser popups.\u003c/li\u003e\n\u003cli\u003eFollow the on-screen prompts.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Trademe is an auction and classifieds website based in New Zealand. It features classified ads and auctions for buyers in New Zealand and Australia, and sellers around the globe. Buyers can ask questions on most auctions, which is where ZenTrade comes in.\n\n ZenTrade takes auction questions and pulls them into Zendesk as a ticket. A Ticket Sidebar App shows auction details. The first public reply to the question will answer the Trademe question. Subsequent comments will add a sellers note to the auction.","raw_installation_instructions":"**Installation instructions**\n\n 1. Install the App from the app store.\n 2. Go to Settings (Gear Icon) \u003e Channels \u003e Channel Integrations\n 3. Open ZenTrade \u003e Accounts tab\n 4. Click on 'Add Account'. Ensure you allow browser popups.\n 5. Follow the on-screen prompts.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://168101.apps.zdusercontent.com/168101/assets/1538098065-7ec2b721bc014f557656fe54346deff8/logo-small.png","large_icon":"https://168101.apps.zdusercontent.com/168101/assets/1538098065-7ec2b721bc014f557656fe54346deff8/logo.png","screenshots":["https://168101.apps.zdusercontent.com/168101/assets/1538098065-7ec2b721bc014f557656fe54346deff8/screenshot-0.png","https://168101.apps.zdusercontent.com/168101/assets/1538098065-7ec2b721bc014f557656fe54346deff8/screenshot-1.png","https://168101.apps.zdusercontent.com/168101/assets/1538098065-7ec2b721bc014f557656fe54346deff8/screenshot-2.png"],"installation_count":3},{"id":170176,"name":"Quickie","state":"published","version":"4.x (Build 1.2) ","framework_version":"2.0","parameters":[{"id":569698,"app_id":170176,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-31T11:13:51Z","updated_at":"2018-07-31T11:13:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2359331,"app_id":170176,"name":"appInfo","kind":"hidden","required":false,"position":1,"created_at":"2023-01-24T23:16:20Z","updated_at":"2024-11-20T19:13:38Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3109069,"app_id":170176,"name":"appInfo2","kind":"multiline","required":false,"position":2,"created_at":"2024-11-20T19:13:38Z","updated_at":"2024-11-20T19:13:38Z","default_value":"Settings are configured within the app. In the Quickie app, go to the \"Heart\" tab","secure":false,"scopes":null,"options":null},{"id":2359332,"app_id":170176,"name":"llConfig","kind":"hidden","required":false,"position":3,"created_at":"2023-01-24T23:16:20Z","updated_at":"2024-11-20T19:13:38Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":2359333,"app_id":170176,"name":"drill_types","kind":"hidden","required":false,"position":4,"created_at":"2023-01-24T23:16:20Z","updated_at":"2024-11-20T19:13:38Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":2359334,"app_id":170176,"name":"drill_dashboards","kind":"hidden","required":false,"position":5,"created_at":"2023-01-24T23:16:20Z","updated_at":"2024-11-20T19:13:38Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":569697,"app_id":170176,"name":"app_id","kind":"hidden","required":false,"position":6,"created_at":"2018-07-31T11:13:51Z","updated_at":"2024-11-20T19:13:38Z","default_value":"quickie","secure":false,"scopes":null,"options":null},{"id":569689,"app_id":170176,"name":"bookmarks","kind":"hidden","required":false,"position":7,"created_at":"2018-07-31T11:13:49Z","updated_at":"2024-11-20T19:13:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":622806,"app_id":170176,"name":"bookmarksAtBottom","kind":"hidden","required":false,"position":8,"created_at":"2019-01-22T21:35:35Z","updated_at":"2024-11-20T19:13:38Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":569690,"app_id":170176,"name":"miscFolderEnabled","kind":"hidden","required":false,"position":9,"created_at":"2018-07-31T11:13:49Z","updated_at":"2024-11-20T19:13:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":569691,"app_id":170176,"name":"miscFolderName","kind":"hidden","required":false,"position":10,"created_at":"2018-07-31T11:13:49Z","updated_at":"2024-11-20T19:13:38Z","default_value":"Misc","secure":false,"scopes":null,"options":null},{"id":569692,"app_id":170176,"name":"miscFolderAtBottom","kind":"hidden","required":false,"position":11,"created_at":"2018-07-31T11:13:50Z","updated_at":"2024-11-20T19:13:38Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":569693,"app_id":170176,"name":"personalFolderEnabled","kind":"hidden","required":false,"position":12,"created_at":"2018-07-31T11:13:50Z","updated_at":"2024-11-20T19:13:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":569694,"app_id":170176,"name":"personalFolderName","kind":"hidden","required":false,"position":13,"created_at":"2018-07-31T11:13:50Z","updated_at":"2026-03-24T21:19:16Z","default_value":"🥷 Personal","secure":false,"scopes":null,"options":null},{"id":569695,"app_id":170176,"name":"personalFolderAtBottom","kind":"hidden","required":false,"position":14,"created_at":"2018-07-31T11:13:50Z","updated_at":"2024-11-20T19:13:38Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":569696,"app_id":170176,"name":"viewGroupingSeparator","kind":"hidden","required":false,"position":15,"created_at":"2018-07-31T11:13:51Z","updated_at":"2024-11-20T19:13:38Z","default_value":"::","secure":false,"scopes":null,"options":null}],"plans":[{"id":128,"entity_id":170176,"app_id":170176,"amount":50,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_ClyMmXzqUoNCay","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15ybtTArr8o8VQFH","cost_id":190,"cost_type":"CostStripe","active":false,"created_at":"2018-07-31T11:13:54.000Z","updated_at":"2019-05-15T05:33:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1525,"entity_id":170176,"app_id":170176,"amount":50,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_ClyMmXzqUoNCay","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15ybtTArr8o8VQFH","cost_id":483,"cost_type":"CostStripe","active":true,"created_at":"2020-05-06T17:40:05.000Z","updated_at":"2020-05-06T17:40:05.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":68,"average":5,"count":{"5":66,"4":1,"1":1,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-07-31T11:13:44Z","updated_at":"2026-03-24T21:19:16Z","terms_conditions_url":"https://www.lovestockleaf.com/apps-terms-and-conditions#quickie","app_organization":{"id":479,"name":"Lovestock \u0026 Leaf","email":"support@lovestockleaf.com","website":"www.lovestockleaf.com","country_code":"AU","stripe_account_id":"acct_15ybtTArr8o8VQFH","state":"unpublished"},"locations":[7,5,6,1,3,4,10],"date_published":"2018-07-31T11:13:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","user_sidebar","organization_sidebar","top_bar","ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2026-03-24T21:19:10Z","owner_id":269519,"author_name":"Lovestock \u0026 Leaf","author_email":"apps@lovestockleaf.com","author_url":"https://www.lovestockleaf.com/zendesk/zendesk-apps/quickie","short_description":"Advanced search, unlimited views, bookmarks and more—all in one app for Zendesk","long_description":"\u003ch1\u003eQuickie: No time to play, you need it now!\u003c/h1\u003e\n\n\u003cp\u003eNeed maximum efficiency in Zendesk? Quickie is the must-have app to transform your workflow. It delivers advanced features to make your workflows smarter, faster, and more intuitive. With Quickie, your agents are always prepared—ready to tackle the everyday and rise to the extraordinary in customer support. \u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeek tab\u003c/strong\u003e: Perform advanced ticket searches with customizable criteria, order results, and save searches for daily use. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eViews tab\u003c/strong\u003e: Organize views into unlimited, customizable folders, set Favorites for quick access, and designate a Home view for instant navigation. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBookmarks tab\u003c/strong\u003e: Save important tickets for easy access, with search functionality to locate key information in seconds. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActivity tab\u003c/strong\u003e: A dynamic space to track recently accessed tickets and search through your activity, ensuring you stay organized and on top of your workload. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHeart tab\u003c/strong\u003e: Stay updated with settings, announcements, and app updates all in one convenient location. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSidebar apps\u003c/strong\u003e: Access ticket, user, and organization sidebar apps with integrated toolbar and quick navigation to top-bar search features. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy choose Quickie?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVersatility\u003c/strong\u003e: Like a Swiss Army Knife, Quickie adapts to your needs, offering tools to simplify every aspect of ticket management. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReliability\u003c/strong\u003e: Count on Quickie to keep your team organized and efficient, even in the busiest workflows. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEase of use\u003c/strong\u003e: Quickie is designed for all Zendesk users, ensuring a seamless integration and a smooth user experience. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout Lovestock \u0026amp; Leaf\u003c/h3\u003e\n\n\u003cp\u003eCreators of innovative Zendesk apps like \u003ca href=\"https://www.lovestockleaf.com/zendesk-apps/lovely-views\"\u003e\u003cstrong\u003eLovely Views\u003c/strong\u003e\u003c/a\u003e, \u003ca href=\"https://www.lovestockleaf.com/zendesk-apps/sticky-notes\"\u003e\u003cstrong\u003eSticky Notes\u003c/strong\u003e\u003c/a\u003e, and \u003ca href=\"https://www.lovestockleaf.com/zendesk-apps/escalator\"\u003e\u003cstrong\u003eEscalator\u003c/strong\u003e\u003c/a\u003e, Lovestock \u0026amp; Leaf improves workflows and boosts productivity for teams worldwide. \u003c/p\u003e\n\n\u003cp\u003eOur apps are built for reliability, regular updates, and dedicated support. Whether you\u0026#39;re a small team or a large enterprise, we’re here to help you succeed. \u003c/p\u003e\n\n\u003cp\u003eExplore more at \u003ca href=\"https://www.lovestockleaf.com\"\u003ewww.lovestockleaf.com\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch3\u003eReady to get started?\u003c/h3\u003e\n\n\u003cp\u003eQuickie integrates effortlessly with your Zendesk setup. Start with a free trial to unlock its full potential. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead more on \u003ca href=\"https://www.lovestockleaf.com/zendesk-apps/quickie\"\u003eQuickie’s home page\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eCheck out our \u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/203257254-Quickie-User-guide\"\u003eQuickie user guide\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eHave questions? Contact us at \u003ca href=\"mailto:apps@lovestockleaf.com\"\u003eapps@lovestockleaf.com\u003c/a\u003e. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEquip your Zendesk workflow with Quickie—your versatile tool for smarter, easier ticket management.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour privacy is our priority.\u003c/strong\u003e Our apps do not transfer or store any sensitive data outside of Zendesk. We\u0026#39;re committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: \u003ca href=\"https://www.lovestockleaf.com/privacy\"\u003ehttps://www.lovestockleaf.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAll you have to do is install the Quickie app and you can use it immediately. The configuration options for this app allow you to make various changes to the layout of Quickie\u0026#39;s views list.\u003c/p\u003e\n\n\u003ch2\u003eConfiguration Options\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTitle\u003c/strong\u003e (Default: \u0026#39;Quickie\u0026#39;) The name of the app as it appears in the apps list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen views in Lovely Views\u003c/strong\u003e (Default: unchecked) When checked, Quickie will try to open views in Lovely Views instead of the regular views interface.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLovely Views ID\u003c/strong\u003e (Default: \u0026#39;\u0026#39;) Quickie will attempt to detect if Lovely Views is installed and configure itself automatically. If a Lovely Views app ID is provided, Quickie will use this instead of trying to detect it. This can be helpful if you have multiple copies of Lovely Views installed or if Quickie has trouble configuring itself automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBookmarks\u003c/strong\u003e (Default: checked) This enables ticket bookmarking. Agents can then create shortcuts (or bookmarks) to tickets within Quickie. This gives them the same convenient access to those tickets as views.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable the \u0026#39;Misc\u0026#39; folder\u003c/strong\u003e (Default: checked) When checked, a \u0026#39;Misc\u0026#39; folder will be added and any views not categorized will appear in this folder.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026#39;Misc\u0026#39; folder name\u003c/strong\u003e (Default: \u0026#39;Misc\u0026#39;) Allows you to rename the \u0026#39;Misc\u0026#39; folder to something else. If this is blank, then it will default to \u0026#39;Misc\u0026#39;.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlace \u0026#39;Misc\u0026#39; folder/views at bottom of list\u003c/strong\u003e (Default: unchecked) When checked, the \u0026#39;Misc\u0026#39; folder (or ungrouped views) will be shown at the bottom, after all other groups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable the \u0026#39;Personal\u0026#39; folder\u003c/strong\u003e (Default: checked) When checked, if you have any personal views, they\u0026#39;ll be grouped separately from other views in a \u0026#39;Personal\u0026#39; views folder.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026#39;Personal\u0026#39; folder name\u003c/strong\u003e (Default: \u0026#39;Personal\u0026#39;) Allows you to rename the \u0026#39;Personal\u0026#39; folder to something else. If this is blank, then it will default to \u0026#39;Personal\u0026#39;.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlace \u0026#39;Personal\u0026#39; folder/views at bottom of list\u003c/strong\u003e (Default: unchecked) When checked, the \u0026#39;Personal\u0026#39; folder will be shown at the bottom, after all other groups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdditional view grouping separator\u003c/strong\u003e (Default: \u0026#39;::\u0026#39;) When grouping views, by default you use two colons (\u0026#39;::\u0026#39;) to indicate groups. If you\u0026#39;d like to use something else as well (i.e., a forward slash), you can enter that here.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you tick both \u0026#39;Place Misc folder at bottom\u0026#39; and \u0026#39;Place Personal folder at bottom\u0026#39;, then these folders will be at the bottom with \u0026#39;Misc\u0026#39; appearing above \u0026#39;Personal\u0026#39;.\u003c/p\u003e\n","raw_long_description":"# Quickie: No time to play, you need it now! \nNeed maximum efficiency in Zendesk? Quickie is the must-have app to transform your workflow. It delivers advanced features to make your workflows smarter, faster, and more intuitive. With Quickie, your agents are always prepared—ready to tackle the everyday and rise to the extraordinary in customer support. \n\n### Key features: \n- **Seek tab**: Perform advanced ticket searches with customizable criteria, order results, and save searches for daily use. \n- **Views tab**: Organize views into unlimited, customizable folders, set Favorites for quick access, and designate a Home view for instant navigation. \n- **Bookmarks tab**: Save important tickets for easy access, with search functionality to locate key information in seconds. \n- **Activity tab**: A dynamic space to track recently accessed tickets and search through your activity, ensuring you stay organized and on top of your workload. \n- **Heart tab**: Stay updated with settings, announcements, and app updates all in one convenient location. \n- **Sidebar apps**: Access ticket, user, and organization sidebar apps with integrated toolbar and quick navigation to top-bar search features. \n\n### Why choose Quickie? \n- **Versatility**: Like a Swiss Army Knife, Quickie adapts to your needs, offering tools to simplify every aspect of ticket management. \n- **Reliability**: Count on Quickie to keep your team organized and efficient, even in the busiest workflows. \n- **Ease of use**: Quickie is designed for all Zendesk users, ensuring a seamless integration and a smooth user experience. \n\n### About Lovestock \u0026 Leaf \nCreators of innovative Zendesk apps like [**Lovely Views**](https://www.lovestockleaf.com/zendesk-apps/lovely-views), [**Sticky Notes**](https://www.lovestockleaf.com/zendesk-apps/sticky-notes), and [**Escalator**](https://www.lovestockleaf.com/zendesk-apps/escalator), Lovestock \u0026 Leaf improves workflows and boosts productivity for teams worldwide. \n\nOur apps are built for reliability, regular updates, and dedicated support. Whether you're a small team or a large enterprise, we’re here to help you succeed. \n\nExplore more at [www.lovestockleaf.com](https://www.lovestockleaf.com). \n\n### Ready to get started? \nQuickie integrates effortlessly with your Zendesk setup. Start with a free trial to unlock its full potential. \n\n- Read more on [Quickie’s home page](https://www.lovestockleaf.com/zendesk-apps/quickie). \n- Check out our [Quickie user guide](https://support.lovestockleaf.com/hc/en-us/articles/203257254-Quickie-User-guide). \n- Have questions? Contact us at [apps@lovestockleaf.com](mailto:apps@lovestockleaf.com). \n\nEquip your Zendesk workflow with Quickie—your versatile tool for smarter, easier ticket management.\n\n***\n\n**Privacy Policy**\n\n**Your privacy is our priority.** Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: [https://www.lovestockleaf.com/privacy](https://www.lovestockleaf.com/privacy)","raw_installation_instructions":"All you have to do is install the Quickie app and you can use it immediately. The configuration options for this app allow you to make various changes to the layout of Quickie's views list.\n\n## Configuration Options\n\n* **Title** (Default: 'Quickie') The name of the app as it appears in the apps list.\n* **Open views in Lovely Views** (Default: unchecked) When checked, Quickie will try to open views in Lovely Views instead of the regular views interface.\n* **Lovely Views ID** (Default: '') Quickie will attempt to detect if Lovely Views is installed and configure itself automatically. If a Lovely Views app ID is provided, Quickie will use this instead of trying to detect it. This can be helpful if you have multiple copies of Lovely Views installed or if Quickie has trouble configuring itself automatically.\n* **Bookmarks** (Default: checked) This enables ticket bookmarking. Agents can then create shortcuts (or bookmarks) to tickets within Quickie. This gives them the same convenient access to those tickets as views.\n* **Enable the 'Misc' folder** (Default: checked) When checked, a 'Misc' folder will be added and any views not categorized will appear in this folder.\n* **'Misc' folder name** (Default: 'Misc') Allows you to rename the 'Misc' folder to something else. If this is blank, then it will default to 'Misc'.\n* **Place 'Misc' folder/views at bottom of list** (Default: unchecked) When checked, the 'Misc' folder (or ungrouped views) will be shown at the bottom, after all other groups.\n* **Enable the 'Personal' folder** (Default: checked) When checked, if you have any personal views, they'll be grouped separately from other views in a 'Personal' views folder.\n* **'Personal' folder name** (Default: 'Personal') Allows you to rename the 'Personal' folder to something else. If this is blank, then it will default to 'Personal'.\n* **Place 'Personal' folder/views at bottom of list** (Default: unchecked) When checked, the 'Personal' folder will be shown at the bottom, after all other groups.\n* **Additional view grouping separator** (Default: '::') When grouping views, by default you use two colons ('::') to indicate groups. 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Send actual Zendesk tickets into Seismic Learning, making them available as practice exercises in a low-risk environment. Seismic Learning Practice is great for new employees learning process and typical ticket scenarios, as well as ongoing training to make sure your team is enabled to perform their best. \u003c/p\u003e\n\n\u003ch3\u003ePrivacy Policy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and stores the following data in the Seismic Learning application \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsername \u003c/li\u003e\n\u003cli\u003eEmail Address \u003c/li\u003e\n\u003cli\u003eTickets submitted for practice \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThese are used to create a user for you in the Seismic Learning application if you do not already have one matching these user details, and provide practice tickets for use in Lessons. \u003c/p\u003e\n\n\u003cp\u003eSeismic is committed to protecting your privacy. Please review our \u003ca href=\"https://www.seismic.com/legal/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the prompts to install the app. You will be asked to provide two fields in order to complete the installation: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSubdomain \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToken \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo get these values, you will first need to ask support to enable the feature for you. Please email \u003cstrong\u003esupport@lessonly.com\u003c/strong\u003e to do that. You will then need to complete the following steps: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLogin to Seismic Learning as an admin. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Settings and click on the Integrations tab. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the \u003cem\u003eSubdomain\u003c/em\u003e and \u003cem\u003eToken\u003c/em\u003e and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the remaining prompts to complete the installation. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce your team has successfully installed the Seismic Learning Zendesk Practice App, you can now begin to use the integration for your team! Here are some details of how it works once installed.  \u003c/p\u003e\n\n\u003cp\u003eOn each ticket, there will now be a Seismic Learning Practice section on the right hand apps side bar. This feature can be used to send tickets from Zendesk to Seismic Learning.  Add a usage note below to explain why this ticket would be helpful to add to a lesson for Practice.\u003c/p\u003e\n","raw_long_description":"Seismic Learning is powerfully simple training software that helps support teams do better work.\n\n Seismic Learning Practice gives customer service teams a more realistic training experience. Send actual Zendesk tickets into Seismic Learning, making them available as practice exercises in a low-risk environment. Seismic Learning Practice is great for new employees learning process and typical ticket scenarios, as well as ongoing training to make sure your team is enabled to perform their best. \n\n### Privacy Policy \n\nThis app accesses and stores the following data in the Seismic Learning application \n\n * Username \n * Email Address \n * Tickets submitted for practice \n\nThese are used to create a user for you in the Seismic Learning application if you do not already have one matching these user details, and provide practice tickets for use in Lessons. \n\nSeismic is committed to protecting your privacy. Please review our [Privacy Policy](https://www.seismic.com/legal/policies/privacy-policy) for more information.","raw_installation_instructions":"Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation: \n\n * Subdomain \n\n * Token \n\nTo get these values, you will first need to ask support to enable the feature for you. Please email **support@lessonly.com** to do that. You will then need to complete the following steps: \n\n * Login to Seismic Learning as an admin. \n\n * Navigate to Settings and click on the Integrations tab. \n\n * Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”. \n\n * Copy the *Subdomain* and *Token* and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed. \n\n * Follow the remaining prompts to complete the installation. \n\nOnce your team has successfully installed the Seismic Learning Zendesk Practice App, you can now begin to use the integration for your team! Here are some details of how it works once installed.  \n\nOn each ticket, there will now be a Seismic Learning Practice section on the right hand apps side bar. This feature can be used to send tickets from Zendesk to Seismic Learning.  Add a usage note below to explain why this ticket would be helpful to add to a lesson for Practice.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://170648.apps.zdusercontent.com/170648/assets/1773856688-1279e799b64aedd1b91d5664611677b4/logo-small.png","large_icon":"https://170648.apps.zdusercontent.com/170648/assets/1773856688-1279e799b64aedd1b91d5664611677b4/logo.png","screenshots":["https://170648.apps.zdusercontent.com/170648/assets/1773856688-1279e799b64aedd1b91d5664611677b4/screenshot-0.png","https://170648.apps.zdusercontent.com/170648/assets/1773856688-1279e799b64aedd1b91d5664611677b4/screenshot-1.png","https://170648.apps.zdusercontent.com/170648/assets/1773856688-1279e799b64aedd1b91d5664611677b4/screenshot-2.png"],"installation_count":40},{"id":171034,"name":"Ybug","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-08-02T20:16:48Z","updated_at":"2026-03-17T21:24:19Z","terms_conditions_url":null,"app_organization":{"id":1800,"name":"Ybug","email":"help@ybug.io","website":"https://ybug.io","country_code":"CZ","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-08-02T20:16:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ybug.io/pricing"},"location_names":[],"last_update_time":"2026-03-17T21:24:18Z","owner_id":269519,"author_name":"Ybug s.r.o.","author_email":"help@ybug.io","author_url":"https://ybug.io","short_description":"Send user feedback and bug reports with screenshots and context to Zendesk.","long_description":"\u003cp\u003eYbug is a visual feedback and bug reporting tool for your websites and web apps. By adding a lightweight widget to your site, you let your users, testers, or clients report issues by pointing directly at what’s wrong. They can draw, highlight, add a comment, and even record a short screen recording or attach files.\u003c/p\u003e\n\n\u003cp\u003eHere’s the part your support team will love: every report arrives in Zendesk as a ticket with an annotated screenshot and all the technical context captured automatically. We include the browser, OS, screen size, URL, and JavaScript console logs so you don’t have to chase anyone for device info. You’ll see the problem exactly as the user did, so you can get straight to the fix.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat’s included with every report:\u003c/strong\u003e\u003cbr\u003e\n- Annotated screenshot of the issue\u003cbr\u003e\n- Browser, OS, and screen resolution\u003cbr\u003e\n- Page URL and JavaScript console output\u003cbr\u003e\n- User’s description and contact details\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow we handle your data:\u003c/strong\u003e\u003cbr\u003e\nTo make this integration work, Ybug accesses and sends the feedback data you collect (including screenshots, technical metadata, and user-provided contact info) directly to your Zendesk account to create tickets. We store this data on our secure servers to ensure it’s available in your Ybug dashboard as well. We don’t access any other data in your Zendesk instance. You can find more details in our \u003ca href=\"https://ybug.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYbug fits into your existing workflow, not the other way around. Reports land in Zendesk as fully loaded tickets, allowing your team to triage and resolve issues without switching tools.\u003c/p\u003e\n\n\u003cp\u003eFor help getting started, check out our \u003ca href=\"https://ybug.io/docs/integrations/zendesk\"\u003eZendesk integration docs\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can connect Zendesk with Ybug by enabling the integration in your Ybug project settings. It only takes a few minutes to get everything running.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your \u003ca href=\"https://app.ybug.io\"\u003eYbug dashboard\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eOpen your project and go to \u003cstrong\u003eIntegrations\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eTurn on the \u003cstrong\u003eZendesk\u003c/strong\u003e integration and follow the authentication steps.\u003c/li\u003e\n\u003cli\u003eChoose a group (and optionally an assignee) for your tickets, then save.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need a hand, we’ve put together step-by-step instructions with screenshots in our \u003ca href=\"https://ybug.io/docs/integrations/zendesk\"\u003eZendesk integration documentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Ybug is a visual feedback and bug reporting tool for your websites and web apps. 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Reports land in Zendesk as fully loaded tickets, allowing your team to triage and resolve issues without switching tools.\n\nFor help getting started, check out our [Zendesk integration docs](https://ybug.io/docs/integrations/zendesk).","raw_installation_instructions":"You can connect Zendesk with Ybug by enabling the integration in your Ybug project settings. It only takes a few minutes to get everything running.\n\n1. Log in to your [Ybug dashboard](https://app.ybug.io).\n2. Open your project and go to **Integrations**.\n3. Turn on the **Zendesk** integration and follow the authentication steps.\n4. Choose a group (and optionally an assignee) for your tickets, then save.\n\nIf you need a hand, we’ve put together step-by-step instructions with screenshots in our [Zendesk integration documentation](https://ybug.io/docs/integrations/zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://171034.apps.zdusercontent.com/171034/assets/1773218887-a1f48aa100d3866bec3db8730485e5d5/logo-small.png","large_icon":"https://171034.apps.zdusercontent.com/171034/assets/1773218887-a1f48aa100d3866bec3db8730485e5d5/logo.png","screenshots":["https://171034.apps.zdusercontent.com/171034/assets/1773218887-a1f48aa100d3866bec3db8730485e5d5/screenshot-0.png","https://171034.apps.zdusercontent.com/171034/assets/1773218887-a1f48aa100d3866bec3db8730485e5d5/screenshot-1.png","https://171034.apps.zdusercontent.com/171034/assets/1773218887-a1f48aa100d3866bec3db8730485e5d5/screenshot-2.png"],"installation_count":0},{"id":172107,"name":"Ticket Translation by Language IO","state":"published","version":"1.8.2","framework_version":"2.0","parameters":[{"id":572773,"app_id":172107,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-08-06T20:03:23Z","updated_at":"2018-08-06T20:03:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572764,"app_id":172107,"name":"languageio_url","kind":"text","required":true,"position":1,"created_at":"2018-08-06T20:03:21Z","updated_at":"2018-08-06T20:03:21Z","default_value":"https://golinguist.com","secure":false,"scopes":null,"options":null},{"id":572765,"app_id":172107,"name":"clientid","kind":"text","required":true,"position":2,"created_at":"2018-08-06T20:03:21Z","updated_at":"2018-08-06T20:03:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572766,"app_id":172107,"name":"authtoken","kind":"password","required":true,"position":3,"created_at":"2018-08-06T20:03:22Z","updated_at":"2019-07-23T22:20:57Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":572767,"app_id":172107,"name":"retranslateMachineOrHuman","kind":"text","required":true,"position":4,"created_at":"2018-08-06T20:03:22Z","updated_at":"2020-11-18T19:06:25Z","default_value":"machine2","secure":false,"scopes":null,"options":null},{"id":572768,"app_id":172107,"name":"agentStartsMachineOrHuman","kind":"text","required":true,"position":5,"created_at":"2018-08-06T20:03:22Z","updated_at":"2018-08-06T20:03:22Z","default_value":"machine","secure":false,"scopes":null,"options":null},{"id":1037072,"app_id":172107,"name":"detectedLocaleId","kind":"text","required":false,"position":6,"created_at":"2020-11-18T19:06:25Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572769,"app_id":172107,"name":"statusFieldId","kind":"text","required":false,"position":7,"created_at":"2018-08-06T20:03:22Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572770,"app_id":172107,"name":"statusDropDownFieldId","kind":"text","required":false,"position":8,"created_at":"2018-08-06T20:03:23Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572771,"app_id":172107,"name":"machineCountId","kind":"text","required":false,"position":9,"created_at":"2018-08-06T20:03:23Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":572772,"app_id":172107,"name":"humanCountId","kind":"text","required":false,"position":10,"created_at":"2018-08-06T20:03:23Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1025770,"app_id":172107,"name":"subjectTranslationId","kind":"text","required":false,"position":11,"created_at":"2020-10-28T23:08:34Z","updated_at":"2020-11-18T19:06:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":811,"entity_id":172107,"app_id":172107,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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When using our integrations, our customers see CSAT and NPS improvement across the board, including response time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThe best translation technology:\u003c/strong\u003e We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIndustry and product specific glossaries:\u003c/strong\u003e We personalize your customer’s experience by creating industry and company-specific glossaries so translations of product names, slogans and branding are correctly and quickly translated across all industries\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonal data encryption:\u003c/strong\u003e Any personal data in a ticket that is sent for human translation will first be encrypted so the linguists never see it. Special tags will let the linguist know what kind of data it is so they can properly translate the text around it. The data is decrypted before it’s is pushed back into Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData storage:\u003c/strong\u003e Language I/O does not store any ticket content once the translation is pushed back\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMachine Translation Best Practices:\u003c/strong\u003e If a customer decides to use machine-translated agent responses to the customer, Language I/O can include a disclaimer with each machine translated response to let the customer know that in the interest of responding quickly, we\u0026#39;ve machine translated the agent\u0026#39;s response\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eContact \u003ca href=\"mailto:sales@languageio.com\"\u003esales@languageio.com\u003c/a\u003e for installation as we need to create an account for you on our side first.\u003c/p\u003e\n","raw_long_description":"## Language I/O Support Translation for Tickets\n\nThe Language I/O plugins enable support agents to communicate with customers in up to 150 languages across all e-support channels. The Language I/O app for Zendesk Support plugs directly into the agent’s standard Zendesk interface. [Contact us](https://languageio.com/demo/) today for a free demo and check out these top features: \n\n* **Personalized translation:** You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time\n\n* **Improves CSAT and NPS:** Companies that respond to customer requests within ten hours enjoy CSAT scores of more than 90%. When using our integrations, our customers see CSAT and NPS improvement across the board, including response time\n\n* **The best translation technology:** We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time\n\n* **Industry and product specific glossaries:** We personalize your customer’s experience by creating industry and company-specific glossaries so translations of product names, slogans and branding are correctly and quickly translated across all industries\n\n* **Personal data encryption:** Any personal data in a ticket that is sent for human translation will first be encrypted so the linguists never see it. Special tags will let the linguist know what kind of data it is so they can properly translate the text around it. The data is decrypted before it’s is pushed back into Zendesk\n\n* **Data storage:** Language I/O does not store any ticket content once the translation is pushed back\n\n* **Machine Translation Best Practices:** If a customer decides to use machine-translated agent responses to the customer, Language I/O can include a disclaimer with each machine translated response to let the customer know that in the interest of responding quickly, we've machine translated the agent's response","raw_installation_instructions":"Contact [sales@languageio.com](mailto:sales@languageio.com) for installation as we need to create an account for you on our side first.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://172107.apps.zdusercontent.com/172107/assets/1756482137-207a1d99091b297052a9ccfd26b4b1a7/logo-small.png","large_icon":"https://172107.apps.zdusercontent.com/172107/assets/1756482137-207a1d99091b297052a9ccfd26b4b1a7/logo.png","screenshots":["https://172107.apps.zdusercontent.com/172107/assets/1756482137-207a1d99091b297052a9ccfd26b4b1a7/screenshot-0.png","https://172107.apps.zdusercontent.com/172107/assets/1756482137-207a1d99091b297052a9ccfd26b4b1a7/screenshot-1.png","https://172107.apps.zdusercontent.com/172107/assets/1756482137-207a1d99091b297052a9ccfd26b4b1a7/screenshot-2.png"],"installation_count":10},{"id":172357,"name":"Productboard","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":4,"average":3,"count":{"5":1,"1":1,"2":2,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#c0392b","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2018-08-07T07:26:48Z","updated_at":"2026-03-12T20:24:32Z","terms_conditions_url":null,"app_organization":{"id":709,"name":"Productboard","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2018-08-07T07:26:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.productboard.com/pricing/"},"location_names":[],"last_update_time":"2026-03-12T20:24:29Z","owner_id":269519,"author_name":"Productboard","author_email":"hello@productboard.com","author_url":"https://www.productboard.com/integrations/zendesk/","short_description":"Send Zendesk ticket insights to Productboard for product prioritization","long_description":"\u003cp\u003eProductboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eProductboard\u0026#39;s Zendesk integration bridges the gap between support and product teams. Support agents working in Zendesk can send valuable user feedback — like feature requests and product pain points — directly to Productboard. Product teams then use these insights to prioritize what goes on the product roadmap.\u003c/p\u003e\n\n\u003ch3\u003eKey capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ePush Zendesk tickets containing product feedback to Productboard\u003c/li\u003e\n\u003cli\u003eAutomatically pull new tickets based on tags, or custom trigger conditions\u003c/li\u003e\n\u003cli\u003eGive product managers direct visibility into real customer needs from support conversations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eUse of this app is subject to the Productboard Privacy Policy, available at https://www.productboard.com/privacy-policy/\u003c/p\u003e\n\n\u003cp\u003eTo learn more, visit \u003ca href=\"https://www.productboard.com/integrations/zendesk/\"\u003eProductboard\u0026#39;s Zendesk integration page\u003c/a\u003e or read our \u003ca href=\"https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk\"\u003eintegration support article\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Reach us at \u003ca href=\"mailto:hello@productboard.com\"\u003ehello@productboard.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eWhat you need to get started\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA Productboard account with admin access\u003c/li\u003e\n\u003cli\u003eA Zendesk account with admin access\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSet up the integration\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom Productboard go into Integrations, and add a new Zendesk integration.\u003c/li\u003e\n\u003cli\u003eInput the URL for your Zendesk project.\u003c/li\u003e\n\u003cli\u003eAuthorize the integration with your Zendesk credentials.\u003c/li\u003e\n\u003cli\u003eChoose how you would like to pull conversations from Zendesk to Productboard. You can choose from one of these options:\n\n\u003cul\u003e\n\u003cli\u003ePull all new tickets\u003c/li\u003e\n\u003cli\u003ePull only new tickets with a certain tag\u003c/li\u003e\n\u003cli\u003ePull all new tickets but move just those with a certain tag to the Unprocessed folder so they will be reviewed\u003c/li\u003e\n\u003cli\u003eCustom trigger conditions (e.g. push all tickets containing a designated keyword)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor complete setup details, see \u003ca href=\"https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk\"\u003eProductboard\u0026#39;s Zendesk integration support article\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.\n\n### How it works\n\nProductboard's Zendesk integration bridges the gap between support and product teams. Support agents working in Zendesk can send valuable user feedback — like feature requests and product pain points — directly to Productboard. Product teams then use these insights to prioritize what goes on the product roadmap.\n\n### Key capabilities\n\n- Push Zendesk tickets containing product feedback to Productboard\n- Automatically pull new tickets based on tags, or custom trigger conditions\n- Give product managers direct visibility into real customer needs from support conversations\n\n### Data disclosure\n\nUse of this app is subject to the Productboard Privacy Policy, available at https://www.productboard.com/privacy-policy/\n\nTo learn more, visit [Productboard's Zendesk integration page](https://www.productboard.com/integrations/zendesk/) or read our [integration support article](https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk).\n\nQuestions? Reach us at [hello@productboard.com](mailto:hello@productboard.com).","raw_installation_instructions":"### What you need to get started\n\n- A Productboard account with admin access\n- A Zendesk account with admin access\n\n### Set up the integration\n\n1. From Productboard go into Integrations, and add a new Zendesk integration.\n2. Input the URL for your Zendesk project.\n3. Authorize the integration with your Zendesk credentials.\n4. Choose how you would like to pull conversations from Zendesk to Productboard. You can choose from one of these options:\n   - Pull all new tickets\n   - Pull only new tickets with a certain tag\n   - Pull all new tickets but move just those with a certain tag to the Unprocessed folder so they will be reviewed\n   - Custom trigger conditions (e.g. push all tickets containing a designated keyword)\n\nFor complete setup details, see [Productboard's Zendesk integration support article](https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://172357.apps.zdusercontent.com/172357/assets/1772007636-4ad60d1ea9b501d4676fb8fb2c99eae7/logo-small.png","large_icon":"https://172357.apps.zdusercontent.com/172357/assets/1772007636-4ad60d1ea9b501d4676fb8fb2c99eae7/logo.png","screenshots":["https://172357.apps.zdusercontent.com/172357/assets/1772007636-4ad60d1ea9b501d4676fb8fb2c99eae7/screenshot-0.png","https://172357.apps.zdusercontent.com/172357/assets/1772007636-4ad60d1ea9b501d4676fb8fb2c99eae7/screenshot-1.png","https://172357.apps.zdusercontent.com/172357/assets/1772007636-4ad60d1ea9b501d4676fb8fb2c99eae7/screenshot-2.png"],"installation_count":0},{"id":172391,"name":"Instagramer","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":573193,"app_id":172391,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-08-07T13:49:39Z","updated_at":"2018-08-07T13:49:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":132,"entity_id":172391,"app_id":172391,"amount":7100,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"ontec_instagramer_app","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":194,"cost_type":"CostStripe","active":true,"created_at":"2018-09-04T20:57:58.000Z","updated_at":"2025-12-16T17:49:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":15,"average":3,"count":{"5":4,"2":6,"1":3,"3":2,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-08-07T13:49:36Z","updated_at":"2025-12-17T07:57:41Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[],"date_published":"2018-08-07T13:49:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2025-12-16T17:49:52Z","owner_id":269519,"author_name":"OAPPS","author_email":"zendesk@oapps.io","author_url":"https://zendesk.oapps.io","short_description":"Instagram Direct Messages channel for your Zendesk","long_description":"\u003cp\u003eEngage with your Instagram users via Zendesk Support. Reply to all direct messages. \u003cbr\u003e\nUse Zendesk tools such as macros, triggers, and ticket assignments the same way you use them with emails.\u003c/p\u003e\n\n\u003ch4\u003eFind out more details and videos on our \u003ca href=\"https://oapps.io/omni-channel-connection/instagramer-dm\"\u003ewebsite\u003c/a\u003e\u003c/h4\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConnect multiple Instagram accounts (4 accounts included)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnlimited messages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRespond to direct messages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive video files and images\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend links, images, and files back to the customer \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd tags to connected Instagram accounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLinks to users’ Instagram profiles in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport for group chats and threaded conversations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive user follower count\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrimary/General inbox tagging\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Instagram and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days, attachments 180 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eThis app is not affiliated or endorsed by Instagram or Meta and is provided by OAPPS LLC as-is.\u003c/h4\u003e\n\n\u003cp\u003eCheck out \u003cstrong\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/197306/instagramer-suite/\"\u003eour Instagramer Suite app\u003c/a\u003e\u003c/strong\u003e for more features, including support for comments, mentions, and stories.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGo to your Zendesk Admin Center \u0026gt; Channel applications\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Instagramer \u0026gt; Accounts tab \u0026gt; Add account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter anything relevant into the Account Name field (e.g. name of your brand)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter login and password\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePress Connect\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360003600719-Instagramer\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!\u003c/p\u003e\n","raw_long_description":"Engage with your Instagram users via Zendesk Support. Reply to all direct messages. \r\nUse Zendesk tools such as macros, triggers, and ticket assignments the same way you use them with emails.\r\n\r\n#### Find out more details and videos on our [website](https://oapps.io/omni-channel-connection/instagramer-dm)\r\n\r\n### Features\r\n\r\n- Connect multiple Instagram accounts (4 accounts included)\r\n\r\n- Unlimited messages\r\n\r\n- Respond to direct messages\r\n\r\n- Receive video files and images\r\n\r\n- Send links, images, and files back to the customer \r\n\r\n- Add tags to connected Instagram accounts\r\n\r\n- Links to users’ Instagram profiles in Zendesk\r\n\r\n- Support for group chats and threaded conversations\r\n\r\n- Receive user follower count\r\n\r\n- Primary/General inbox tagging\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n-\tTransfers messages between Instagram and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.\r\n-\tRetention: messages 30 days, attachments 180 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---\r\n#### This app is not affiliated or endorsed by Instagram or Meta and is provided by OAPPS LLC as-is.\r\n\r\nCheck out **[our Instagramer Suite app](https://www.zendesk.com/marketplace/apps/support/197306/instagramer-suite/)** for more features, including support for comments, mentions, and stories.\r\n","raw_installation_instructions":"- Go to your Zendesk Admin Center \u003e Channel applications\r\n\r\n- Click on Instagramer \u003e Accounts tab \u003e Add account\r\n\r\n- Enter anything relevant into the Account Name field (e.g. name of your brand)\r\n\r\n- Enter login and password\r\n\r\n- Press Connect\r\n\r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/sections/360003600719-Instagramer)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://172391.apps.zdusercontent.com/172391/assets/1765295786-5bd79b46399d03337b68a5155569768c/logo-small.png","large_icon":"https://172391.apps.zdusercontent.com/172391/assets/1765295786-5bd79b46399d03337b68a5155569768c/logo.png","screenshots":["https://172391.apps.zdusercontent.com/172391/assets/1765295786-5bd79b46399d03337b68a5155569768c/screenshot-0.png","https://172391.apps.zdusercontent.com/172391/assets/1765295786-5bd79b46399d03337b68a5155569768c/screenshot-1.png","https://172391.apps.zdusercontent.com/172391/assets/1765295786-5bd79b46399d03337b68a5155569768c/screenshot-2.png"],"installation_count":103},{"id":173496,"name":"Forethought Assist","state":"published","version":"1.4.2","framework_version":"2.0","parameters":[{"id":575316,"app_id":173496,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-08-13T21:31:18Z","updated_at":"2018-08-13T21:31:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":575315,"app_id":173496,"name":"org_secret","kind":"text","required":true,"position":1,"created_at":"2018-08-13T21:31:18Z","updated_at":"2019-12-05T21:38:36Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":814,"entity_id":173496,"app_id":173496,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:38.000Z","updated_at":"2019-05-15T05:47:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#33747f","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-08-13T21:31:17Z","updated_at":"2025-12-11T23:37:15Z","terms_conditions_url":null,"app_organization":{"id":1829,"name":"Forethought","email":"support@forethought.ai","website":"https://www.forethought.ai","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2018-08-13T21:31:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://forethought.ai/faq/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-06-27T17:25:42Z","owner_id":269519,"author_name":"Forethought Technologies, Inc.","author_email":"help@forethought.ai","author_url":"https://www.forethought.ai","short_description":"The knowledge you need to do your job from anywhere.","long_description":"\u003cp\u003eIf you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer.\u003c/p\u003e\n\n\u003cp\u003eNow you can use Forethought Assist to increase your productivity, onboard new agents faster, and deliver better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eStart saving hours of work by getting exactly what you need to send the customer, reducing time to resolution.\u003c/p\u003e\n\n\u003cp\u003eABOUT FORETHOUGHT ASSIST:\u003cbr\u003e\n Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever.\u003c/p\u003e\n\n\u003cp\u003eWith Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation.\u003c/p\u003e\n\n\u003cp\u003eWHY FORETHOUGHT ASSIST?\u003cbr\u003e\n - Optimized for your workflow: requires little or no training\u003cbr\u003e\n - Smarter search: uses Natural Language Understanding to suggest the best answers\u003cbr\u003e\n - Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click\u003cbr\u003e\n - Custom filters: select knowledge sources that work best for you\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://forethought.ai/platform/assist\"\u003ehttps://forethought.ai/platform/assist\u003c/a\u003e to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eWelcome to Forethought Assist.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up on \u003ca href=\"https://www.forethought.ai/\"\u003eour website\u003c/a\u003e. We will contact you soon after to provide the necessary credentials. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the \u003ca href=\"https://www.zendesk.com/apps/support/agatha-answers\"\u003eZendesk Marketplace\u003c/a\u003e, click the \u003cstrong\u003eInstall\u003c/strong\u003e button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, you will see a form:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eapi_key\u003c/strong\u003e - (API Key) Create one at \u003ca href=\"/agent/admin/api/settings\"\u003eAdmin \u0026gt; API \u0026gt; Token Access\u003c/a\u003e and copy/paste it here.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eyour_email\u003c/strong\u003e - Enter your email so we know which administrator installed the app (e.g.: \u003ccode\u003emyname@mycompany.com\u003c/code\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eorg_secret\u003c/strong\u003e - The code you received from us when you signed up.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to any ticket. You should be able to see Agatha Answers under Apps.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer.\n\n Now you can use Forethought Assist to increase your productivity, onboard new agents faster, and deliver better customer experiences.\n\n Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution.\n\nABOUT FORETHOUGHT ASSIST:\n Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever.\n\n With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation.\n\n WHY FORETHOUGHT ASSIST?\n - Optimized for your workflow: requires little or no training\n - Smarter search: uses Natural Language Understanding to suggest the best answers\n - Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click\n - Custom filters: select knowledge sources that work best for you\n\n Visit [https://forethought.ai/platform/assist](https://forethought.ai/platform/assist) to learn more.\n","raw_installation_instructions":"Welcome to Forethought Assist.\n\n  1. Sign up on [our website](https://www.forethought.ai/). We will contact you soon after to provide the necessary credentials. \n\n  2. In the [Zendesk Marketplace](https://www.zendesk.com/apps/support/agatha-answers), click the **Install** button\n\n  3. Once installed, you will see a form:\n\n  -   **api_key** - (API Key) Create one at [Admin \u003e API \u003e Token Access](/agent/admin/api/settings) and copy/paste it here.\n\n  -   **your_email** - Enter your email so we know which administrator installed the app (e.g.: `myname@mycompany.com`)\n\n  -   **org_secret** - The code you received from us when you signed up.\n\n  4. Navigate to any ticket. You should be able to see Agatha Answers under Apps.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://173496.apps.zdusercontent.com/173496/assets/1751043849-42faf0ca3c7608c36201166b67485de4/logo-small.png","large_icon":"https://173496.apps.zdusercontent.com/173496/assets/1751043849-42faf0ca3c7608c36201166b67485de4/logo.png","screenshots":["https://173496.apps.zdusercontent.com/173496/assets/1751043849-42faf0ca3c7608c36201166b67485de4/screenshot-0.png","https://173496.apps.zdusercontent.com/173496/assets/1751043849-42faf0ca3c7608c36201166b67485de4/screenshot-1.png","https://173496.apps.zdusercontent.com/173496/assets/1751043849-42faf0ca3c7608c36201166b67485de4/screenshot-2.png"],"installation_count":28},{"id":174070,"name":"KnowledgeOwl Support Assist","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":576735,"app_id":174070,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-08-19T00:41:50Z","updated_at":"2018-08-19T00:41:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":576726,"app_id":174070,"name":"apikey","kind":"text","required":true,"position":1,"created_at":"2018-08-19T00:41:47Z","updated_at":"2026-05-04T22:09:14Z","default_value":null,"secure":true,"scopes":["url"],"options":null},{"id":576727,"app_id":174070,"name":"kbid","kind":"text","required":true,"position":2,"created_at":"2018-08-19T00:41:48Z","updated_at":"2026-05-04T22:09:14Z","default_value":null,"secure":true,"scopes":["url"],"options":null},{"id":576728,"app_id":174070,"name":"articlelimit","kind":"number","required":true,"position":3,"created_at":"2018-08-19T00:41:48Z","updated_at":"2018-08-19T00:41:48Z","default_value":"5","secure":false,"scopes":null,"options":null},{"id":576729,"app_id":174070,"name":"ignoreSearchResults","kind":"checkbox","required":false,"position":4,"created_at":"2018-08-19T00:41:48Z","updated_at":"2018-08-19T00:41:48Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":576730,"app_id":174070,"name":"restrictedArticles","kind":"checkbox","required":false,"position":5,"created_at":"2018-08-19T00:41:49Z","updated_at":"2018-08-19T00:41:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":576731,"app_id":174070,"name":"readerGroups","kind":"text","required":false,"position":6,"created_at":"2018-08-19T00:41:49Z","updated_at":"2018-08-19T00:41:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":576732,"app_id":174070,"name":"allowcreate","kind":"checkbox","required":false,"position":7,"created_at":"2018-08-19T00:41:49Z","updated_at":"2018-08-19T00:41:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":576733,"app_id":174070,"name":"createcategory","kind":"text","required":false,"position":8,"created_at":"2018-08-19T00:41:49Z","updated_at":"2018-08-19T00:41:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":576734,"app_id":174070,"name":"artstatus","kind":"text","required":false,"position":9,"created_at":"2018-08-19T00:41:50Z","updated_at":"2018-08-19T00:41:50Z","default_value":"Draft","secure":false,"scopes":null,"options":null}],"plans":[{"id":816,"entity_id":174070,"app_id":174070,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:40.000Z","updated_at":"2019-05-15T05:47:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-08-19T00:41:45Z","updated_at":"2026-05-04T22:09:14Z","terms_conditions_url":"https://www.knowledgeowl.com/home/terms-and-conditions","app_organization":{"id":1813,"name":"KnowledgeOwl","email":"support@knowledgeowl.com","website":"https://www.knowledgeowl.com/home","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-08-19T00:41:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.knowledgeowl.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-04T22:09:10Z","owner_id":269519,"author_name":"KnowledgeOwl Support","author_email":"support@knowledgeowl.com","author_url":"https://www.knowledgeowl.com/home","short_description":"Bring your KnowledgeOwl knowledge base into Zendesk Support tickets.","long_description":"\u003cp\u003eKnowledgeOwl Support Assist brings your knowledge base into Zendesk tickets.\u003cbr\u003e\n- Suggest answers \u003cbr\u003e\n- Search the knowledge base\u003cbr\u003e\n- Insert links to articles\u003cbr\u003e\n- Create new articles from tickets\u003c/p\u003e\n\n\u003ch3\u003eSuggest answers\u003c/h3\u003e\n\n\u003cp\u003eThe app searches for articles in your knowledge base using the ticket subject. Relevant articles will display to the right of the ticket.\u003cbr\u003e\nAgents can click any suggested article to view them. The \u003cstrong\u003eInsert\u003c/strong\u003e option will add a link in the reply to the customer.\u003c/p\u003e\n\n\u003ch3\u003eSearch the knowledge base\u003c/h3\u003e\n\n\u003cp\u003eAgents can search for knowledge base articles without leaving the ticket. Agents can click any suggested article to view them. The \u003cstrong\u003eInsert\u003c/strong\u003e option will add a link in the reply to the customer.\u003c/p\u003e\n\n\u003ch3\u003eInsert links to articles\u003c/h3\u003e\n\n\u003cp\u003eAgents can insert links to relevant knowledge base articles without leaving a ticket. Insert links from suggested answers and search results.\u003c/p\u003e\n\n\u003ch3\u003eCreate new articles from tickets\u003c/h3\u003e\n\n\u003cp\u003eThe app allows agents to create new articles while replying to tickets. You can customize the status and category in which agent-created articles will appear.\u003c/p\u003e\n\n\u003cp\u003eSince the app uses the API, there’s no need for extra KnowledgeOwl users for your support agents. Use this feature to capture knowledge from agents and build your knowledge base.\u003c/p\u003e\n\n\u003ch2\u003eAbout KnowledgeOwl\u003c/h2\u003e\n\n\u003cp\u003eThousands of people use KnowledgeOwl to create and manage knowledge bases. Create a knowledge base that matches your brand’s look and feel. Take advantage of Enterprise-grade features and premium services. Best of all? KnowledgeOwl integrates with Zendesk to provide you with the best of both worlds.\u003c/p\u003e\n\n\u003cp\u003eVisit the website to learn more about KnowledgeOwl and try our \u003ca href=\"https://www.knowledgeowl.com/home\"\u003eknowledge base software\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003eThis app integrates Zendesk Support with KnowledgeOwl, a knowledge base service from Silly Moose LLC (knowledgeowl.com). The app stores no ticket or customer data on its own.\u003c/p\u003e\n\n\u003cp\u003eData sent to KnowledgeOwl is limited to what\u0026#39;s needed for article search and article creation:\u003cbr\u003e\n- Ticket subject, ticket ID, and search phrases entered by agents\u003cbr\u003e\n- The configured knowledge base ID and reader group IDs\u003cbr\u003e\n- Article title and body — only when an agent uses \u0026quot;Create article from reply\u0026quot;\u003c/p\u003e\n\n\u003cp\u003eSearch analytics can be disabled via the \u0026quot;Exclude all searches from KO reporting\u0026quot; setting. The customer\u0026#39;s KnowledgeOwl API key is stored as a secure setting in Zendesk and substituted server-side; it is never exposed in the agent\u0026#39;s browser.\u003c/p\u003e\n\n\u003cp\u003eSee KnowledgeOwl\u0026#39;s \u003ca href=\"https://support.knowledgeowl.com/help/privacy-policy\"\u003eprivacy policy\u003c/a\u003e for details on KnowledgeOwl\u0026#39;s data handling.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to Zendesk Support and go to \u003cstrong\u003eAdmin\u003c/strong\u003e \u0026gt; \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eMarketplace\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFind and click the KnowledgeOwl Support Assist app, then click \u003cstrong\u003eInstall\u003c/strong\u003e. Select your Zendesk account and click \u003cstrong\u003eInstall\u003c/strong\u003e again.\u003c/li\u003e\n\u003cli\u003eInput your API key, knowledge base ID, and the max number of articles to return in search. \n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAPI key with GET and POST access:\u003c/strong\u003e Admins can create API keys under \u003cstrong\u003eYour Account\u003c/strong\u003e \u0026gt; \u003cstrong\u003eAPI\u003c/strong\u003e in KnowledgeOwl. You only need POST access if you allow agents to create articles.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge base ID:\u003c/strong\u003e Your knowledge base ID displays in application URLs. Go to \u003cstrong\u003eSettings\u003c/strong\u003e \u0026gt; \u003cstrong\u003eBasic\u003c/strong\u003e. The knowledge base ID will be at the end of the URL: https://app.knowledgeowl.com/kb/settings/id/\u003cstrong\u003e\u003ccode class=\"html\"\u003e\u0026lt;kb_id\u0026gt;\u003c/code\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMax number of articles returned by search:\u003c/strong\u003e Control how many results to display in search. Must be a number between 1 and 20.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExclude all searches from KO reporting:\u003c/strong\u003e Removes agent searches from within Zendesk from Searches with No Results report. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e(Optional) Specify how the app should handle restricted content. By default, the app will only display articles without any restrictions. Choose only one option below.\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInclude all restricted content in search:\u003c/strong\u003e Choose to include all restricted articles in suggestions and searches.  This overrides any specified reader groups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInclude restricted content from the following reader groups:\u003c/strong\u003e  Choose to include restricted articles from specified reader groups.  Reader group IDs display under \u003cstrong\u003eYour Account\u003c/strong\u003e \u0026gt; \u003cstrong\u003eReaders\u003c/strong\u003e \u0026gt; \u003cstrong\u003eGroups\u003c/strong\u003e. Separate reader group IDs with commas. \u003cstrong\u003eInclude all restricted content in search\u003c/strong\u003e overrides this setting.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e(Optional) \u003cstrong\u003eAllow agents to create articles from ticket replies:\u003c/strong\u003e Allow agents to create KnowledgeOwl articles from inside Zendesk tickets. Agents do not need a KnowledgeOwl user login to use this feature. Requires POST access on the API key.\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCategory ID for new articles:\u003c/strong\u003e Specify where to create new articles. Your category ID displays in application URLs. Go to the category under \u003cstrong\u003eKnowledge Base\u003c/strong\u003e \u0026gt; \u003cstrong\u003eManage\u003c/strong\u003e. The categoryID displays at the end of the URL: https://app.knowledgeowl.com/kb/category/id/\u003ccode class=\"html\"\u003e\u0026lt;kb_id\u0026gt;\u003c/code\u003e/cid/\u003cstrong\u003e\u003ccode class=\"html\"\u003e\u0026lt;category_id\u0026gt;\u003c/code\u003e\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePublishing status for new articles:\u003c/strong\u003e Select which status to apply to articles created by Zendesk agents. Possible article statuses are Draft, Ready to Publish, Published, and Needs Review.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and go to a Zendesk ticket. The KnowledgeOwl Support Assist app will display in the sidebar. Click on \u003cstrong\u003eApps\u003c/strong\u003e to show or hide the sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"KnowledgeOwl Support Assist brings your knowledge base into Zendesk tickets.\n- Suggest answers \n- Search the knowledge base\n- Insert links to articles\n- Create new articles from tickets\n\n### Suggest answers\nThe app searches for articles in your knowledge base using the ticket subject. Relevant articles will display to the right of the ticket.\nAgents can click any suggested article to view them. The **Insert** option will add a link in the reply to the customer.\n### Search the knowledge base\nAgents can search for knowledge base articles without leaving the ticket. Agents can click any suggested article to view them. The **Insert** option will add a link in the reply to the customer.\n### Insert links to articles\nAgents can insert links to relevant knowledge base articles without leaving a ticket. Insert links from suggested answers and search results.\n### Create new articles from tickets\nThe app allows agents to create new articles while replying to tickets. You can customize the status and category in which agent-created articles will appear.\n\nSince the app uses the API, there’s no need for extra KnowledgeOwl users for your support agents. Use this feature to capture knowledge from agents and build your knowledge base.\n## About KnowledgeOwl\nThousands of people use KnowledgeOwl to create and manage knowledge bases. Create a knowledge base that matches your brand’s look and feel. Take advantage of Enterprise-grade features and premium services. Best of all? KnowledgeOwl integrates with Zendesk to provide you with the best of both worlds.\n\nVisit the website to learn more about KnowledgeOwl and try our [knowledge base software](https://www.knowledgeowl.com/home).\n## Data and privacy\nThis app integrates Zendesk Support with KnowledgeOwl, a knowledge base service from Silly Moose LLC (knowledgeowl.com). The app stores no ticket or customer data on its own.\n\nData sent to KnowledgeOwl is limited to what's needed for article search and article creation:\n- Ticket subject, ticket ID, and search phrases entered by agents\n- The configured knowledge base ID and reader group IDs\n- Article title and body — only when an agent uses \"Create article from reply\"\n\nSearch analytics can be disabled via the \"Exclude all searches from KO reporting\" setting. The customer's KnowledgeOwl API key is stored as a secure setting in Zendesk and substituted server-side; it is never exposed in the agent's browser.\n\nSee KnowledgeOwl's [privacy policy](https://support.knowledgeowl.com/help/privacy-policy) for details on KnowledgeOwl's data handling.","raw_installation_instructions":"1. Log in to Zendesk Support and go to **Admin** \u003e **Apps** \u003e **Marketplace**.\n2. Find and click the KnowledgeOwl Support Assist app, then click **Install**. Select your Zendesk account and click **Install** again.\n3. Input your API key, knowledge base ID, and the max number of articles to return in search. \n    - **API key with GET and POST access:** Admins can create API keys under **Your Account** \u003e **API** in KnowledgeOwl. You only need POST access if you allow agents to create articles.\n    - **Knowledge base ID:** Your knowledge base ID displays in application URLs. Go to **Settings** \u003e **Basic**. The knowledge base ID will be at the end of the URL: https://app.knowledgeowl.com/kb/settings/id/**\u003ckb_id\u003e**\n    - **Max number of articles returned by search:** Control how many results to display in search. Must be a number between 1 and 20.\n    - **Exclude all searches from KO reporting:** Removes agent searches from within Zendesk from Searches with No Results report. \n4. (Optional) Specify how the app should handle restricted content. By default, the app will only display articles without any restrictions. Choose only one option below.\n    - **Include all restricted content in search:** Choose to include all restricted articles in suggestions and searches.  This overrides any specified reader groups.\n    - **Include restricted content from the following reader groups:**  Choose to include restricted articles from specified reader groups.  Reader group IDs display under **Your Account** \u003e **Readers** \u003e **Groups**. Separate reader group IDs with commas. **Include all restricted content in search** overrides this setting.\n5. (Optional) **Allow agents to create articles from ticket replies:** Allow agents to create KnowledgeOwl articles from inside Zendesk tickets. Agents do not need a KnowledgeOwl user login to use this feature. Requires POST access on the API key.\n    - **Category ID for new articles:** Specify where to create new articles. Your category ID displays in application URLs. Go to the category under **Knowledge Base** \u003e **Manage**. The categoryID displays at the end of the URL: https://app.knowledgeowl.com/kb/category/id/\u003ckb_id\u003e/cid/**\u003ccategory_id\u003e** \n    - **Publishing status for new articles:** Select which status to apply to articles created by Zendesk agents. Possible article statuses are Draft, Ready to Publish, Published, and Needs Review.\n6. Click **Install** and go to a Zendesk ticket. The KnowledgeOwl Support Assist app will display in the sidebar. Click on **Apps** to show or hide the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://174070.apps.zdusercontent.com/174070/assets/1777900995-021318b272eab2c5d5a54437d0d84e1e/logo-small.png","large_icon":"https://174070.apps.zdusercontent.com/174070/assets/1777900995-021318b272eab2c5d5a54437d0d84e1e/logo.png","screenshots":["https://174070.apps.zdusercontent.com/174070/assets/1777900995-021318b272eab2c5d5a54437d0d84e1e/screenshot-0.png","https://174070.apps.zdusercontent.com/174070/assets/1777900995-021318b272eab2c5d5a54437d0d84e1e/screenshot-1.png","https://174070.apps.zdusercontent.com/174070/assets/1777900995-021318b272eab2c5d5a54437d0d84e1e/screenshot-2.png"],"installation_count":17},{"id":176141,"name":"Pipedrive by helphouse.io","state":"published","version":"2.2.12","framework_version":"2.0","parameters":[{"id":581661,"app_id":176141,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-09-04T15:17:44Z","updated_at":"2018-09-04T15:17:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":581658,"app_id":176141,"name":"access_token","kind":"text","required":true,"position":1,"created_at":"2018-09-04T15:17:43Z","updated_at":"2022-06-27T17:08:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":581659,"app_id":176141,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2018-09-04T15:17:43Z","updated_at":"2022-06-27T17:08:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":581660,"app_id":176141,"name":"config","kind":"hidden","required":false,"position":3,"created_at":"2018-09-04T15:17:44Z","updated_at":"2018-09-04T15:17:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":130,"entity_id":176141,"app_id":176141,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"pipedrive_app_4usd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":192,"cost_type":"CostStripe","active":false,"created_at":"2018-09-04T15:17:47.000Z","updated_at":"2019-05-15T05:33:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1404,"entity_id":176141,"app_id":176141,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"pipedrive_app_4usd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":400,"cost_type":"CostStripe","active":false,"created_at":"2020-02-24T22:56:22.000Z","updated_at":"2023-11-30T02:59:43.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1538,"entity_id":176141,"app_id":176141,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"pipedrive_app_4usd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":490,"cost_type":"CostStripe","active":true,"created_at":"2020-05-14T17:21:10.000Z","updated_at":"2020-05-14T17:21:10.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-96779970-3","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-09-04T15:17:41Z","updated_at":"2025-04-04T00:04:05Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[3,5],"date_published":"2018-09-04T15:17:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2023-10-17T16:04:04Z","owner_id":269519,"author_name":"helphouse.io","author_email":"apps@helphouse.io","author_url":"https://helphouse.io/","short_description":"Handle your Pipedrive directly in Zendesk\n","long_description":"\u003ch2\u003ePipedrive integration for Zendesk Support - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eWith the new and enhanced Pipedrive by helphouse.io app, you can not only view but also create deals, activities, contacts, and organizations from within your Zendesk Support agent interface. Integrating Pipedrive in your Zendesk workflow has never been easier.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eTo illustrate how the Pipedrive integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView \u0026amp; add organizations \u003c/li\u003e\n\u003cli\u003eView \u0026amp; add people\u003c/li\u003e\n\u003cli\u003eView \u0026amp; add deals\u003c/li\u003e\n\u003cli\u003eView \u0026amp; add activities\u003c/li\u003e\n\u003cli\u003eEasy configuration of which custom fields to show\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith this feature set, new opportunities will never be missed again!\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/sections/360002323814-Pipedrive-CRM-2-0/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eTo install the Pipedrive app, you just need to be an admin of your Pipedrive account. Super easy!\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app.\u003c/li\u003e\n\u003cli\u003eGo to a Zendesk ticket or user, where you\u0026#39;ll find the app in the sidebar on the right side of the ticket.\u003c/li\u003e\n\u003cli\u003eA setup wizard will show.\u003c/li\u003e\n\u003cli\u003eIn the Pipedrive subdomain field, fill in your Pipedrive subdomain. The subdomain can be found in the browsers address bar when logged in to your Pipedrive, like https://\u003cstrong\u003e\u003cem\u003emy-awesome-company\u003c/em\u003e\u003c/strong\u003e.pipedrive.com. You should only enter the subdomain (eg., my-awesome-company).\u003c/li\u003e\n\u003cli\u003eGrab your API key from Pipedrive. Follow this guide from Pipedrive: \u003ca href=\"https://support.pipedrive.com/hc/en-us/articles/207344545-How-to-find-your-personal-API-key/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive\"\u003eHow to find your personal API key\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eIn the Pipedrive API Key field, fill in the API key.\u003c/li\u003e\n\u003cli\u003eClick the authorize button.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe app is now properly configured and will fetch the requester of your ticket from Pipedrive. If this is not the case, you will be asked to reauthorize it.\u003c/p\u003e\n","raw_long_description":"## Pipedrive integration for Zendesk Support - made by helphouse.io\nWith the new and enhanced Pipedrive by helphouse.io app, you can not only view but also create deals, activities, contacts, and organizations from within your Zendesk Support agent interface. Integrating Pipedrive in your Zendesk workflow has never been easier.\n\n### Core features\nTo illustrate how the Pipedrive integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:\n\n* View \u0026 add organizations \n* View \u0026 add people\n* View \u0026 add deals\n* View \u0026 add activities\n* Easy configuration of which custom fields to show\n\nWith this feature set, new opportunities will never be missed again!\n\n### Community\n\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/sections/360002323814-Pipedrive-CRM-2-0/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\n\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive).","raw_installation_instructions":"## Requirements\nTo install the Pipedrive app, you just need to be an admin of your Pipedrive account. Super easy!\n\n## How to install\n1. Install the app.\n2. Go to a Zendesk ticket or user, where you'll find the app in the sidebar on the right side of the ticket.\n3. A setup wizard will show.\n4. In the Pipedrive subdomain field, fill in your Pipedrive subdomain. The subdomain can be found in the browsers address bar when logged in to your Pipedrive, like https://***my-awesome-company***.pipedrive.com. You should only enter the subdomain (eg., my-awesome-company).\n5. Grab your API key from Pipedrive. Follow this guide from Pipedrive: [How to find your personal API key](https://support.pipedrive.com/hc/en-us/articles/207344545-How-to-find-your-personal-API-key/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=pipedrive).\n6. In the Pipedrive API Key field, fill in the API key.\n7. Click the authorize button.\n\nThe app is now properly configured and will fetch the requester of your ticket from Pipedrive. If this is not the case, you will be asked to reauthorize it.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://176141.apps.zdusercontent.com/176141/assets/1697450743-d9e4cea5572ee2f2a603fbf1f8707647/logo-small.png","large_icon":"https://176141.apps.zdusercontent.com/176141/assets/1697450743-d9e4cea5572ee2f2a603fbf1f8707647/logo.png","screenshots":["https://176141.apps.zdusercontent.com/176141/assets/1697450743-d9e4cea5572ee2f2a603fbf1f8707647/screenshot-0.png","https://176141.apps.zdusercontent.com/176141/assets/1697450743-d9e4cea5572ee2f2a603fbf1f8707647/screenshot-1.png","https://176141.apps.zdusercontent.com/176141/assets/1697450743-d9e4cea5572ee2f2a603fbf1f8707647/screenshot-2.png"],"installation_count":19},{"id":176836,"name":"Octoboard","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-09-10T20:00:32Z","updated_at":"2026-04-07T14:03:48Z","terms_conditions_url":null,"app_organization":{"id":1860,"name":"OCTOBOARD","email":"support@octoboard.com","website":"https://www.octoboard.com","country_code":"IE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-09-10T20:00:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.octoboard.com/pricing/business"},"location_names":[],"last_update_time":"2026-04-07T14:03:46Z","owner_id":269519,"author_name":"octoboard","author_email":"support@octoboard.com","author_url":"https://www.octoboard.com","short_description":"Create real-time dashboards and reports using Zendesk data","long_description":"\u003ch3\u003eBuild real-time dashboards and reports\u003c/h3\u003e\n\n\u003cp\u003eOctoboard will help you create live dashboards and send cloud data reports to your customers or team members. You can connect to over 70 cloud data platforms and combine information in live dashboards.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePowerful and easy to use\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrates with Google Analytics, proprietary Octoboard web analytics platform, PPC Data Analytics, E-commerce systems and all popular social networks and SEO data points.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrivate data sharing in dashboards  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse your office TV or private URL links to share data with your team members. Track latest performance KPI changes from Zendesk and other cloud systems that you use on the same dashboard or report  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecure data usage  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk performance metrics are stored on secure servers located in the EU. Octoboard data handling is fully compliant with GDPR requirements. For more details on privacy and data usage, please visit https://www.octoboard.com/privacy\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eUse Add Connection, Add Widget or Add Template menu options to access our Data Connection Wizard.  \u003c/p\u003e\n\n\u003cp\u003eWhen prompted, add Zendesk credentials.  \u003c/p\u003e\n\n\u003cp\u003eFinish by automatically creating pre-defined dashboards or adding Zendesk widgets individually.  \u003c/p\u003e\n","raw_long_description":"### Build real-time dashboards and reports  \n\nOctoboard will help you create live dashboards and send cloud data reports to your customers or team members. You can connect to over 70 cloud data platforms and combine information in live dashboards.  \n\n* Powerful and easy to use  \n* Integrates with Google Analytics, proprietary Octoboard web analytics platform, PPC Data Analytics, E-commerce systems and all popular social networks and SEO data points.  \n\n* Private data sharing in dashboards  \n* Use your office TV or private URL links to share data with your team members. Track latest performance KPI changes from Zendesk and other cloud systems that you use on the same dashboard or report  \n\n* Secure data usage  \n* Zendesk performance metrics are stored on secure servers located in the EU. Octoboard data handling is fully compliant with GDPR requirements. For more details on privacy and data usage, please visit https://www.octoboard.com/privacy\n\n","raw_installation_instructions":"Use Add Connection, Add Widget or Add Template menu options to access our Data Connection Wizard.  \n\nWhen prompted, add Zendesk credentials.  \n\n Finish by automatically creating pre-defined dashboards or adding Zendesk widgets individually.  \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://176836.apps.zdusercontent.com/176836/assets/1775483702-068cf6f65081bc5be1c300f0fb5ac35d/logo-small.png","large_icon":"https://176836.apps.zdusercontent.com/176836/assets/1775483702-068cf6f65081bc5be1c300f0fb5ac35d/logo.png","screenshots":["https://176836.apps.zdusercontent.com/176836/assets/1775483702-068cf6f65081bc5be1c300f0fb5ac35d/screenshot-0.png","https://176836.apps.zdusercontent.com/176836/assets/1775483702-068cf6f65081bc5be1c300f0fb5ac35d/screenshot-1.png","https://176836.apps.zdusercontent.com/176836/assets/1775483702-068cf6f65081bc5be1c300f0fb5ac35d/screenshot-2.png"],"installation_count":0},{"id":177645,"name":"Clubhouse Integration By IntegrateCloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":586106,"app_id":177645,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-09-17T13:33:41Z","updated_at":"2018-09-17T13:33:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":827,"entity_id":177645,"app_id":177645,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:53.000Z","updated_at":"2019-05-15T05:47:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-09-17T13:33:39Z","updated_at":"2025-04-04T00:04:07Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-09-17T13:33:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-11-16T18:02:53Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Automate Sharing of data between Zendesk and ClubHouse using IntegrateCloud","long_description":"\u003cp\u003eThis app will allow agents working on support tickets to collaborate with their ClubHouse account by creating stories as and when required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSend custom messages and create stories, to your ClubHouse projects as and when required through the App.\u003c/p\u003e\n\n\u003cp\u003eIn the app, we have 4 options.\u003cstrong\u003eNew Story\u003c/strong\u003e,\u003cstrong\u003eLink Story\u003c/strong\u003e,\u003cstrong\u003ePost comments\u003c/strong\u003e,\u003cstrong\u003eLinked Tickets\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610523991606/image.png\" alt=\"ClubHouse\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNew Story\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the New Story button it loads the ClubHouse project and  based on the selection it will load all the ClubHouse fields The User can make the selection and click on Create Story which would create Story in ClubHouse and then display the corresponding ClubHouse Id in the App \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610528427868/image.png\" alt=\"ClubHouse\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Story\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows to Link existing Clubhouse Stories to Zendesk Ticket \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610528524648/image.png\" alt=\"ClubHouse\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost comments\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAs the name describes Post a Comment allows user to post a comment to the Clubhouse story from Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610524238810/image.png\" alt=\"ClubHouse\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Clubhouse Integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-clubhouse-connector\"\u003ehttps://support.integratecloud.com/zendesk-clubhouse-connector\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE ClubHouse Instances as well MULTIPLE Zendesk instances.\u003c/strong\u003e \u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud ClubHouse App. \u003c/li\u003e\n\u003cli\u003eTo create the Clubhouse token, click Settings (gear icon on top right of browser window) --\u0026gt; Settings (Edit your profile section) --\u0026gt; you will see API Tokens link click on that, enter the token name and generate the token. \n4.Enter your Zendesk Credentials, your ClubHouse token and click save. Keep in mind that You will need to provide a token key that you previously created, inside your ClubHouse account, along with your Zendesk account. \u003c/li\u003e\n\u003cli\u003eTake an existing Zendesk ticket and you can start using the app to create/link stories to your ClubHouse account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This app will allow agents working on support tickets to collaborate with their ClubHouse account by creating stories as and when required.\n\n**Features** \n\n Send custom messages and create stories, to your ClubHouse projects as and when required through the App.\n\n In the app, we have 4 options.**New Story**,**Link Story**,**Post comments**,**Linked Tickets**\n\n ![ClubHouse](https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610523991606/image.png) \n\n\n\n **New Story** \n\n When clicked on the New Story button it loads the ClubHouse project and  based on the selection it will load all the ClubHouse fields The User can make the selection and click on Create Story which would create Story in ClubHouse and then display the corresponding ClubHouse Id in the App \n\n ![ClubHouse](https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610528427868/image.png) \n\n\n\n **Link Story** \n\n This tab allows to Link existing Clubhouse Stories to Zendesk Ticket \n\n ![ClubHouse](https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610528524648/image.png)\n\n\n\n **Post comments** \n\n As the name describes Post a Comment allows user to post a comment to the Clubhouse story from Zendesk\n\n ![ClubHouse](https://files.helpdocs.io/4eyz2q3b1t/articles/ims8tuf9lo/1610524238810/image.png)\n\n \n\n **Note:** The Clubhouse Integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-clubhouse-connector\u003e \n\n **THIS APP SUPPORTS MULTIPLE ClubHouse Instances as well MULTIPLE Zendesk instances.** ","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud ClubHouse App. \n 3. To create the Clubhouse token, click Settings (gear icon on top right of browser window) --\u003e Settings (Edit your profile section) --\u003e you will see API Tokens link click on that, enter the token name and generate the token. \n 4.Enter your Zendesk Credentials, your ClubHouse token and click save. Keep in mind that You will need to provide a token key that you previously created, inside your ClubHouse account, along with your Zendesk account. \n 5. Take an existing Zendesk ticket and you can start using the app to create/link stories to your ClubHouse account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://177645.apps.zdusercontent.com/177645/assets/1668504598-609224428bf4375ca5500e4bebb8d017/logo-small.png","large_icon":"https://177645.apps.zdusercontent.com/177645/assets/1668504598-609224428bf4375ca5500e4bebb8d017/logo.png","screenshots":["https://177645.apps.zdusercontent.com/177645/assets/1668504598-609224428bf4375ca5500e4bebb8d017/screenshot-0.png","https://177645.apps.zdusercontent.com/177645/assets/1668504598-609224428bf4375ca5500e4bebb8d017/screenshot-1.png","https://177645.apps.zdusercontent.com/177645/assets/1668504598-609224428bf4375ca5500e4bebb8d017/screenshot-2.png"],"installation_count":0},{"id":177649,"name":"Ora","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":586110,"app_id":177649,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-09-17T13:46:25Z","updated_at":"2018-09-17T13:46:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":828,"entity_id":177649,"app_id":177649,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:54.000Z","updated_at":"2019-05-15T05:47:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-09-17T13:46:24Z","updated_at":"2025-04-04T00:04:07Z","terms_conditions_url":null,"app_organization":{"id":1878,"name":"Codemotion Ltd.","email":"hi@ora.pm","website":"","country_code":"BG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-09-17T13:46:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ora.pm/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-02-26T22:58:27Z","owner_id":269519,"author_name":"Ora Ltd.","author_email":"dev@ora.pm","author_url":"https://ora.pm","short_description":"Ora is a easy to use Project Management system","long_description":"\u003cp\u003eSimple, beautiful tasks for teams or personal! Ora is a highly customizable workspace that you can use for anything from your daily tasks to your team\u0026#39;s sprints!\u003c/p\u003e\n\n\u003cp\u003eOra enables you to modify your projects and collaborate the way you want! Choose an existing methodology or create your own.\u003cbr\u003e\nOra has everything your team might need to boost productivity and collaborate! Task management, kanban, list, issues tracking, time tracking, chat, reports on projects and team productivity. It is powerful and yet simple and easy to use.\u003c/p\u003e\n\n\u003cp\u003ePower made simple.\u003c/p\u003e\n\n\u003cp\u003eKanban and List views\u003cbr\u003e\nWhy force you? You decide what view to activate on your project. And these are not ordinary views. With collapsible lists, multiple selection and lots of customizations you will organize your work in no time!\u003c/p\u003e\n\n\u003cp\u003eMy Tasks\u003cbr\u003e\nAll tasks assigned to you from different projects, even those assigned to you outside of Ora, will appear on the My Tasks page. Schedule them and focus on what\u0026#39;s due today!\u003c/p\u003e\n\n\u003cp\u003eTime-Tracking\u003cbr\u003e\nTime tracking is where it should be - on the task you are working on. Start a timer or enter time manually\u003c/p\u003e\n\n\u003cp\u003eReports\u003cbr\u003e\nMarking tasks as complete isn’t enough. See in detail how your team or project is performing. See how many new tasks were created vs how many tasks were closed. See exactly how much time was spent on a project or task.\u003c/p\u003e\n\n\u003cp\u003eFEATURES:\u003cbr\u003e\nTask management\u003cbr\u003e\nTime Tracking\u003cbr\u003e\nList view\u003cbr\u003e\nKanban View\u003cbr\u003e\nCustom streamline processes\u003cbr\u003e\nMultiple Selection\u003cbr\u003e\nMilestones\u003cbr\u003e\nMy Tasks - tasks from all your projects in one place\u003cbr\u003e\nHighly customizable - you can turn features on/off to suit your needs\u003cbr\u003e\nActive sync - the ability to sync with third-party services\u003cbr\u003e\nLabels\u003cbr\u003e\nChecklists\u003cbr\u003e\nComments\u003cbr\u003e\nMarkdown\u003cbr\u003e\n@mentions\u003cbr\u003e\nSubtasks\u003cbr\u003e\nDue dates\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign into Ora\u003c/li\u003e\n\u003cli\u003eCreate a project\u003c/li\u003e\n\u003cli\u003eGo to project settings\u003c/li\u003e\n\u003cli\u003eGo to Integrations\n\n\u003col\u003e\n\u003cli\u003eConnect to Zendesk account\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThen you will see your project in the Zendesk app\u003c/p\u003e\n","raw_long_description":"Simple, beautiful tasks for teams or personal! Ora is a highly customizable workspace that you can use for anything from your daily tasks to your team's sprints!\n\nOra enables you to modify your projects and collaborate the way you want! Choose an existing methodology or create your own.\nOra has everything your team might need to boost productivity and collaborate! Task management, kanban, list, issues tracking, time tracking, chat, reports on projects and team productivity. It is powerful and yet simple and easy to use.\n\nPower made simple.\n\nKanban and List views\nWhy force you? You decide what view to activate on your project. And these are not ordinary views. With collapsible lists, multiple selection and lots of customizations you will organize your work in no time!\n\nMy Tasks\nAll tasks assigned to you from different projects, even those assigned to you outside of Ora, will appear on the My Tasks page. Schedule them and focus on what's due today!\n\nTime-Tracking\nTime tracking is where it should be - on the task you are working on. Start a timer or enter time manually\n\nReports\nMarking tasks as complete isn’t enough. See in detail how your team or project is performing. See how many new tasks were created vs how many tasks were closed. See exactly how much time was spent on a project or task.\n\nFEATURES:\nTask management\nTime Tracking\nList view\nKanban View\nCustom streamline processes\nMultiple Selection\nMilestones\nMy Tasks - tasks from all your projects in one place\nHighly customizable - you can turn features on/off to suit your needs\nActive sync - the ability to sync with third-party services\nLabels\nChecklists\nComments\nMarkdown\n@mentions\nSubtasks\nDue dates","raw_installation_instructions":"1. Sign into Ora\n2. Create a project\n3. Go to project settings\n4. Go to Integrations\n 5. Connect to Zendesk account\n\n Then you will see your project in the Zendesk app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://177649.apps.zdusercontent.com/177649/assets/1582706946-bad13f7ab84ee7ae8f0c1e229ca55db1/logo-small.png","large_icon":"https://177649.apps.zdusercontent.com/177649/assets/1582706946-bad13f7ab84ee7ae8f0c1e229ca55db1/logo.png","screenshots":["https://177649.apps.zdusercontent.com/177649/assets/1582706946-bad13f7ab84ee7ae8f0c1e229ca55db1/screenshot-0.png","https://177649.apps.zdusercontent.com/177649/assets/1582706946-bad13f7ab84ee7ae8f0c1e229ca55db1/screenshot-1.png","https://177649.apps.zdusercontent.com/177649/assets/1582706946-bad13f7ab84ee7ae8f0c1e229ca55db1/screenshot-2.png"],"installation_count":15},{"id":177747,"name":"AssetSonar","state":"published","version":"5.6","framework_version":"2.0","parameters":[{"id":586478,"app_id":177747,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-09-18T07:52:20Z","updated_at":"2018-09-18T07:52:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1171925,"app_id":177747,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2021-02-23T18:00:25Z","updated_at":"2021-02-23T18:00:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":586476,"app_id":177747,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2018-09-18T07:52:20Z","updated_at":"2021-02-23T18:00:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":586477,"app_id":177747,"name":"admin_email","kind":"text","required":true,"position":3,"created_at":"2018-09-18T07:52:20Z","updated_at":"2021-02-23T18:00:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2694898,"app_id":177747,"name":"activity_logs","kind":"checkbox","required":false,"position":4,"created_at":"2023-09-13T19:00:06Z","updated_at":"2023-09-13T19:00:06Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1171926,"app_id":177747,"name":"sunshine_available","kind":"hidden","required":false,"position":5,"created_at":"2021-02-23T18:00:25Z","updated_at":"2023-09-13T19:00:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":829,"entity_id":177747,"app_id":177747,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:56.000Z","updated_at":"2019-05-15T05:47:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2018-09-18T07:52:17Z","updated_at":"2026-09-08T21:45:49Z","terms_conditions_url":null,"app_organization":{"id":688,"name":"EZOfficeInventory","email":"support@ezofficeinventory.com","website":"http://www.ezofficeinventory.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2018-09-18T07:52:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.assetsonar.com/pricing?r=zendesk_marketplace"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-08T21:45:45Z","owner_id":269519,"author_name":"EZO","author_email":"support@assetsonar.com","author_url":"https://www.assetsonar.com/?r=zendesk_marketplace","short_description":"Resolve IT tickets faster with complete asset context","long_description":"\u003cp\u003eEZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one. \u003c/p\u003e\n\n\u003cp\u003eAt its core is the \u003cstrong\u003eIT Graph\u003c/strong\u003e, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT Agents:\u003c/strong\u003e Open any ticket in the Zendesk Agent Workspace and see the requester\u0026#39;s complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor employees:\u003c/strong\u003e Request hardware or software directly from the Zendesk Help Center with real-time visibility into what\u0026#39;s available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT \u0026amp; SAM Teams:\u003c/strong\u003e  Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync. \u003c/p\u003e\n\n\u003cp\u003eTogether, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle. \u003c/p\u003e\n\n\u003cp\u003eEZO processes Customer Data in accordance with its \u003ca href=\"https://ezo.io/terms-of-service/\"\u003eTerms of Service\u003c/a\u003e. Additionally, EZO\u0026#39;s \u003ca href=\"https://ezo.io/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e applies to processing of Personal Data.\u003c/p\u003e\n\n\u003cp\u003eFor more information, reach out to us at \u003ca href=\"mailto:support@assetsonar.com\"\u003esupport@assetsonar.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eDon’t have an AssetSonar Account?\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.assetsonar.com/?r=zendesk_marketplace\"\u003eVisit our website\u003c/a\u003e and Sign Up today. We offer a free 7-day trial - no credit card required!\u003c/p\u003e\n\n\u003ch3\u003eAlready have an Account?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk portal\u003c/li\u003e\n\u003cli\u003eSign in to your AssetSonar account\u003c/li\u003e\n\u003cli\u003eIn AssetSonar, go to Settings → Add Ons → Zendesk Integration\u003c/li\u003e\n\u003cli\u003eTap the \u0026#39;Get App On Zendesk\u0026#39; button\u003c/li\u003e\n\u003cli\u003eYou’ll be asked for your Zendesk subdomain\u003c/li\u003e\n\u003cli\u003eEnter the subdomain. We’ll take care of the rest!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOpen any Zendesk ticket and look for the AssetSonar app on the right. If the Apps panel is collapsed, tap the Apps button on the top right to view connected apps\u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eHere are the first few steps that you can do:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a staff user AssetSonar, say, joe@mycomapnyname.com\u003c/li\u003e\n\u003cli\u003eCheck out a few assets to Joe\u003c/li\u003e\n\u003cli\u003eGo to Zendesk and create a ticket for joe@mycompanyname.com\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe assets checked out to Joe are shown on the right panel on this ticket. You can also see Joe’s AssetSonar profile details.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLink an asset to the ticket by tapping the green ‘link’ button.\u003c/li\u003e\n\u003cli\u003eGo to the linked asset in AssetSonar and explore the Zendesk Tickets tab on this asset.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce your Zendesk and AssetSonar integration is complete, you can then set up AssetSonar’s \u003ca href=\"https://www.youtube.com/watch?v=dX9fRzVQ7LM\"\u003eService Catalog\u003c/a\u003e for seamless IT service delivery. Read our complete Service Catalog setup guide \u003ca href=\"https://ezo.io/assetsonar/blog/service-catalog/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"EZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one. \n\n At its core is the **IT Graph**, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk. \n\n **For IT Agents:** Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected. \n\n **For employees:** Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start. \n\n **For IT \u0026 SAM Teams:**  Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync. \n\n Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle. \n\n EZO processes Customer Data in accordance with its [Terms of Service](https://ezo.io/terms-of-service/). Additionally, EZO's [Privacy Policy](https://ezo.io/privacy-policy/) applies to processing of Personal Data.\n\nFor more information, reach out to us at [support@assetsonar.com](mailto:support@assetsonar.com).","raw_installation_instructions":"### Don’t have an AssetSonar Account?\n\n[Visit our website](https://www.assetsonar.com/?r=zendesk_marketplace) and Sign Up today. We offer a free 7-day trial - no credit card required!\n\n### Already have an Account?\n\n+ Sign in to your Zendesk portal\n+ Sign in to your AssetSonar account\n+ In AssetSonar, go to Settings → Add Ons → Zendesk Integration\n+ Tap the 'Get App On Zendesk' button\n+ You’ll be asked for your Zendesk subdomain\n+ Enter the subdomain. We’ll take care of the rest!\n\nOpen any Zendesk ticket and look for the AssetSonar app on the right. If the Apps panel is collapsed, tap the Apps button on the top right to view connected apps\n\n### Getting Started\n\nHere are the first few steps that you can do:\n\n+ Create a staff user AssetSonar, say, joe@mycomapnyname.com\n+ Check out a few assets to Joe\n+ Go to Zendesk and create a ticket for joe@mycompanyname.com\n\nThe assets checked out to Joe are shown on the right panel on this ticket. You can also see Joe’s AssetSonar profile details.\n\n+ Link an asset to the ticket by tapping the green ‘link’ button.\n+ Go to the linked asset in AssetSonar and explore the Zendesk Tickets tab on this asset.\n\n Once your Zendesk and AssetSonar integration is complete, you can then set up AssetSonar’s [Service Catalog](https://www.youtube.com/watch?v=dX9fRzVQ7LM) for seamless IT service delivery. Read our complete Service Catalog setup guide [here](https://ezo.io/assetsonar/blog/service-catalog/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://177747.apps.zdusercontent.com/177747/assets/1788260445-27d0b9ce337ab75d8e83950f3e64696e/logo-small.png","large_icon":"https://177747.apps.zdusercontent.com/177747/assets/1788260445-27d0b9ce337ab75d8e83950f3e64696e/logo.png","screenshots":["https://177747.apps.zdusercontent.com/177747/assets/1788260445-27d0b9ce337ab75d8e83950f3e64696e/screenshot-0.png","https://177747.apps.zdusercontent.com/177747/assets/1788260445-27d0b9ce337ab75d8e83950f3e64696e/screenshot-1.png","https://177747.apps.zdusercontent.com/177747/assets/1788260445-27d0b9ce337ab75d8e83950f3e64696e/screenshot-2.png"],"installation_count":252},{"id":179696,"name":"Tag Instructor","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":593691,"app_id":179696,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-05T13:57:16Z","updated_at":"2018-10-05T13:57:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":593687,"app_id":179696,"name":"tags_config","kind":"multiline","required":true,"position":1,"created_at":"2018-10-05T13:57:14Z","updated_at":"2018-10-05T13:57:14Z","default_value":"{\"agent\":[{\"tags\":[\"mac\",\"accord\"],\"operator\":\"any\",\"message\":\"\u003cb\u003eWelcome on board Newhire!\u003c/b\u003e\u003cbr\u003eWe are glad you here! To get help you can contact your manager or check out our Help Center.\",\"kind\":\"notice\"}],\"user\":[{\"tags\":[\"usertag1\",\"usertag2\"],\"operator\":\"all\",\"message\":\"\u003cb\u003eIMPORTANT\u003c/b\u003e This end-user is flagged as being very sensitive to the English languge. Make sure you proof read all your communication.\",\"kind\":\"alert\"},{\"tags\":[\"usertag3\"],\"operator\":\"any\",\"message\":\"This end-user has very long history with us and should be treated carefully\",\"kind\":\"notice\"}],\"organization\":[{\"tags\":[\"orgtag1\"],\"operator\":\"any\",\"message\":\"\u003cb\u003eWARNING!\u003c/b\u003e\u003cbr\u003eThis organization is a key business partner. All your communication with anyone from this organization should be pre-approved!\",\"kind\":\"error\"}],\"ticket\":[{\"tags\":[\"sla_standard\",\"priority_changed\"],\"operator\":\"any\",\"message\":\"This ticket is on \u003cb\u003eSTANDARD SLA\u003c/b\u003e at this moment. If you change priority to Urgent it will impact the SLA.\",\"kind\":\"notice\",\"css\":\"background:black;color:white;\"}],\"ticket_requester\":[{\"tags\":[\"usertag1\"],\"operator\":\"all\",\"message\":\"You are dealing with VIP customer. Please follow these advises:\u003cul\u003e\u003cli\u003e1. Always proof read your comments;\u003c/li\u003e\u003cli\u003e2. Use dedicated macro if available;\u003c/li\u003e\u003cli\u003e3. Avoid complex responses.\u003c/li\u003e\u003c/ul\u003e\",\"kind\":\"alert\"}],\"ticket_assignee\":[{\"tags\":[\"eng\"],\"operator\":\"any\",\"message\":\"Ticket is assigned to Newhire. Make sure all customer communication has been approved.\",\"kind\":\"alert\"},{\"tags\":[\"new_ticket\"],\"operator\":\"all\",\"message\":\"It is uncommon for Newhires to handle tickets like that. Check with your manager.\",\"kind\":\"error\"}],\"ticket_organization\":[{\"tags\":[\"orgtag2\"],\"operator\":\"any\",\"message\":\"This organization has open opportunity with us at this moment. Please treat it carefully!\",\"kind\":\"alert\"}],\"ticket_collaborators\":[{\"tags\":[\"orgtag2\"],\"operator\":\"any\",\"message\":\"Person CCed to this ticket is known as \u003cb\u003e\u003cCEO/b\u003e. Make sure you are sending relevant communication out.\",\"kind\":\"notice\"},{\"tags\":[\"test_tag1\"],\"operator\":\"all\",\"message\":\"Person CCed to this ticket is one of local managers. None of the managers should be CCed on tickets like that.\",\"kind\":\"error\"}]}","secure":false,"scopes":null,"options":null},{"id":593688,"app_id":179696,"name":"show_popup","kind":"checkbox","required":false,"position":2,"created_at":"2018-10-05T13:57:15Z","updated_at":"2018-10-05T13:57:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":593689,"app_id":179696,"name":"hide_disclaimer","kind":"checkbox","required":false,"position":3,"created_at":"2018-10-05T13:57:15Z","updated_at":"2018-10-05T13:57:15Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":593690,"app_id":179696,"name":"hide_if_no_messages","kind":"checkbox","required":false,"position":4,"created_at":"2018-10-05T13:57:15Z","updated_at":"2018-10-05T13:57:15Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":836,"entity_id":179696,"app_id":179696,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:04.000Z","updated_at":"2019-05-15T05:48:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"5":3,"2":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-10-05T13:57:05Z","updated_at":"2025-09-25T21:21:41Z","terms_conditions_url":null,"app_organization":{"id":1175,"name":"Andrey Sarapulov","email":"andrey@sarapulov.com","website":"https://sarapulov.github.io/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,4,5,6,2],"date_published":"2018-10-05T13:57:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","nav_bar"],"last_update_time":"2025-09-25T21:21:38Z","owner_id":269519,"author_name":"Andrey","author_email":"andrey@sarapulov.com","author_url":"https://github.com/sarapulov/tag-instructor","short_description":"Shows real-time, tag-based messages to guide Agents and streamline workflows.","long_description":"\u003cp\u003e\u003cstrong\u003eTag Instructor App\u003c/strong\u003e empowers Zendesk teams to deliver the right information at the right time by showing custom messages based on tags.\u003c/p\u003e\n\n\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eTag Instructor App\u003c/strong\u003e, Zendesk Administrators can configure which messages appear depending on single or multiple tags associated with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCurrent Agent\u003c/li\u003e\n\u003cli\u003eUser\u003c/li\u003e\n\u003cli\u003eOrganization\u003c/li\u003e\n\u003cli\u003eTicket\u003c/li\u003e\n\u003cli\u003eTicket Requester\u003c/li\u003e\n\u003cli\u003eTicket Assignee\u003c/li\u003e\n\u003cli\u003eTicket Organization\u003c/li\u003e\n\u003cli\u003eTicket CCs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cl.ly/dce914f3c0a4/Image%202018-10-01%20at%204.49.53%20PM.png\" alt=\"\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://cl.ly/103f2a2cb8a3/Image%202018-10-01%20at%204.50.18%20PM.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app responds instantly to tag changes. For instance, if a macro adds a tag to a ticket, Tag Instructor App immediately displays the relevant message, keeping your Agents informed in real time.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eBuild complex workflows with ease\u003c/li\u003e\n\u003cli\u003eIncrease Agent efficiency through real-time guidance\u003c/li\u003e\n\u003cli\u003eEnhance customer service by providing timely and relevant information\u003c/li\u003e\n\u003cli\u003eInstall Tag Instructor App today to boost your Agents’ productivity and streamline your support operations!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy Statement:\u003c/h3\u003e\n\n\u003cp\u003eTag Instructor App respects your privacy. The app does not store or transmit any customer data outside of your Zendesk environment. All data processing occurs locally within Zendesk to ensure your information remains secure and confidential.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eStep 1\u003c/h3\u003e\n\n\u003cp\u003eInstall the App. You need to be Zendesk Administrator to install the App.\u003c/p\u003e\n\n\u003ch3\u003eStep 2\u003c/h3\u003e\n\n\u003cp\u003eConfigure the \u003cstrong\u003eJSON object for tag and message configuration\u003c/strong\u003e as per example below:\u003c/p\u003e\n\n\u003cp\u003e\u003ccode\u003e{\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;agent\u0026quot;:[], // for Current Agent\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;user\u0026quot;:[], // for user page\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;organization\u0026quot;:[], // for org page\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;ticket\u0026quot;:[ // for ticket page\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e{\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;tags\u0026quot;: [ \u0026quot;sla_standard\u0026quot;, \u0026quot;priority_changed\u0026quot; ],\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;operator\u0026quot;: \u0026quot;any\u0026quot;,\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;message\u0026quot;: \u0026quot;Your HTML or text\u0026quot;,\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;kind\u0026quot;: \u0026quot;notice\u0026quot;,\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e}],\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;ticket_requester\u0026quot;:[], // for ticket requester\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;ticket_assignee\u0026quot;:[], // for ticket assignee\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;ticket_organization\u0026quot;:[], // for ticket org\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;ticket_collaborators\u0026quot;:[] // for ticket CCs\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e}\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery entry can have the following attributes:\u003c/p\u003e\n\n\u003cp\u003e\u003ccode\u003e{\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;tags\u0026quot;: [ \u0026quot;test_tag1\u0026quot;, \u0026quot;test_tag2\u0026quot; ],\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;operator\u0026quot;: \u0026quot;all\u0026quot;, // \u0026quot;any\u0026quot;, \u0026quot;all\u0026quot;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003eif \u0026quot;any\u0026quot; at least one tag will be enough\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003eif \u0026quot;all\u0026quot; all tags must be presented\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;message\u0026quot;: \u0026quot;Your HTML or text\u0026quot;,\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;kind\u0026quot;: \u0026quot;notice\u0026quot;,\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e// \u0026quot;notice\u0026quot; (green), \u0026quot;alert\u0026quot; (yellow), \u0026quot;error\u0026quot;(red)\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e\u0026quot;css\u0026quot;: \u0026quot;background:orange;color:white;\u0026quot;\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e// optional. If supplied will overwrite the standard\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003estyling from the \u0026quot;kind\u0026quot; key\u003c/code\u003e\u003cbr\u003e\n\u003ccode\u003e}\u003c/code\u003e\u003c/p\u003e\n\n\u003ch3\u003eStep 3\u003c/h3\u003e\n\n\u003cp\u003eConfigure basic App behaviour:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eShow popup notification\u003c/strong\u003e - If selected the App will show little popup on top right side of the screen giving Agent a summary of the messages\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHide disclaimer\u003c/strong\u003e - If selected the App will hide the little question mark on top right side of the App screen\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHide App if no messages\u003c/strong\u003e - If selected the App will be hidden if there are no messages to show\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStep 4\u003c/h3\u003e\n\n\u003cp\u003eDone.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNOTE: As Zendesk Administrator you will be able to see the App at Nav bar. This will give you settings preview. Agents are unable to see the App at Nav bar location.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"**Tag Instructor App** empowers Zendesk teams to deliver the right information at the right time by showing custom messages based on tags.\n\n### Overview\n\nWith **Tag Instructor App**, Zendesk Administrators can configure which messages appear depending on single or multiple tags associated with:\n\n- Current Agent\n- User\n- Organization\n- Ticket\n- Ticket Requester\n- Ticket Assignee\n- Ticket Organization\n- Ticket CCs\n\n\n![](https://cl.ly/dce914f3c0a4/Image%202018-10-01%20at%204.49.53%20PM.png)\n![](https://cl.ly/103f2a2cb8a3/Image%202018-10-01%20at%204.50.18%20PM.png)\n\nThe app responds instantly to tag changes. For instance, if a macro adds a tag to a ticket, Tag Instructor App immediately displays the relevant message, keeping your Agents informed in real time.\n\n###  Key Benefits:\n\n- Build complex workflows with ease\n- Increase Agent efficiency through real-time guidance\n- Enhance customer service by providing timely and relevant information\n- Install Tag Instructor App today to boost your Agents’ productivity and streamline your support operations!\n\n### Data Privacy Statement:\n\nTag Instructor App respects your privacy. The app does not store or transmit any customer data outside of your Zendesk environment. All data processing occurs locally within Zendesk to ensure your information remains secure and confidential.","raw_installation_instructions":"### Step 1\n\nInstall the App. You need to be Zendesk Administrator to install the App.\n\n### Step 2\n\nConfigure the **JSON object for tag and message configuration** as per example below:\n\n`{`\n`\"agent\":[], // for Current Agent`\n`\"user\":[], // for user page`\n`\"organization\":[], // for org page`\n`\"ticket\":[ // for ticket page`\n`{`\n`\"tags\": [ \"sla_standard\", \"priority_changed\" ],`\n`\"operator\": \"any\",`\n`\"message\": \"Your HTML or text\",`\n`\"kind\": \"notice\",`\n`}],`\n`\"ticket_requester\":[], // for ticket requester`\n`\"ticket_assignee\":[], // for ticket assignee`\n`\"ticket_organization\":[], // for ticket org`\n`\"ticket_collaborators\":[] // for ticket CCs`\n`}`\n\nEvery entry can have the following attributes:\n\n`{`\n`\"tags\": [ \"test_tag1\", \"test_tag2\" ],`\n`\"operator\": \"all\", // \"any\", \"all\"`\n`if \"any\" at least one tag will be enough`\n`if \"all\" all tags must be presented`\n`\"message\": \"Your HTML or text\",`\n`\"kind\": \"notice\",`\n`// \"notice\" (green), \"alert\" (yellow), \"error\"(red)`\n`\"css\": \"background:orange;color:white;\"`\n`// optional. If supplied will overwrite the standard`\n`styling from the \"kind\" key`\n`}`\n\n### Step 3\n\nConfigure basic App behaviour:\n\n- **Show popup notification** - If selected the App will show little popup on top right side of the screen giving Agent a summary of the messages\n- **Hide disclaimer** - If selected the App will hide the little question mark on top right side of the App screen\n- **Hide App if no messages** - If selected the App will be hidden if there are no messages to show\n\n### Step 4\n\nDone.\n\n*NOTE: As Zendesk Administrator you will be able to see the App at Nav bar. This will give you settings preview. Agents are unable to see the App at Nav bar 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It\u0026#39;s been designed to be easy to use, while supporting a wide range of workflows, processes and business rules. \u003c/p\u003e\n\n\u003ch3\u003eCore Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily link related tickets.\u003c/li\u003e\n\u003cli\u003eSplit tickets into smaller, distinct tasks via sub-tickets.\u003c/li\u003e\n\u003cli\u003eQuickly escalate tickets to other agents, groups or even third parties.\u003c/li\u003e\n\u003cli\u003eSave time, reduce mistakes or limit access to sensitve customer data by pre-configuring escalations.\u003c/li\u003e\n\u003cli\u003eEasily include/exclude comments and attachments when escalating, so only relevant information is included on sub-tickets.\u003c/li\u003e\n\u003cli\u003eMonitor the status of linked tickets from within the app.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eEscalator works by creating sub-tickets (or linking to existing tickets). This allows agents to break down complicated issues into smaller, simpler, more manageable tasks. Sub-tickets can then be assigned to other agents, groups, or third parties. \u003c/p\u003e\n\n\u003cp\u003eUse sub-tickets to involve other departments within your organization, to bring in specialized knowledge or to simply help spread the workload. Create or link as many sub-tickets as needed.\u003c/p\u003e\n\n\u003ch3\u003eLinking tickets\u003c/h3\u003e\n\n\u003cp\u003eEffortlessly link recent viewed tickets, bookmarked tickets, search for a specific ticket or enter the ticket id.\u003c/p\u003e\n\n\u003ch3\u003eSplitting tickets\u003c/h3\u003e\n\n\u003cp\u003eSplit (or \u0026#39;fork\u0026#39;) tickets on the fly by creating new ad hoc sub-tickets. When splitting a ticket, the agent can decide whether to copy over all ticket data, or just create an empty linked ticket. \u003c/p\u003e\n\n\u003ch3\u003eEscalate tickets\u003c/h3\u003e\n\n\u003cp\u003eEscalate tickets to other agents, groups or third parties. Escalations can pre-configured, so agents can create and populate sub-tickets with just a few clicks. When esclalating a ticket, agents can easily select which comments and attachments to copy over to the new sub-ticket.\u003c/p\u003e\n\n\u003cp\u003eWith pre-configured escalations, admins can choose which fields and ticket data is copied to the sub-ticket. Light agents or 3rd party escalations can be set as the requester, to facilitate notifications and make interaction with your team simpler. You can insert placeholders into the subject, set core fields (status, priority, ticket type, etc), custom fields and a whole lot more.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eRead more about Escalator here:\u003cbr\u003e\n\u003ca href=\"https://www.lovestockleaf.com/zendesk/zendesk-apps/escalator.html\"\u003ehttps://www.lovestockleaf.com/zendesk/zendesk-apps/escalator.html\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eFor more information on how to use Escalator, please refer to the user guide: \u003cbr\u003e\n\u003ca href=\"https://support.lovestockleaf.com/hc/en-us/articles/218004383-Escalator-User-Guide\"\u003ehttps://support.lovestockleaf.com/hc/en-us/articles/218004383-Escalator-User-Guide\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eEscalator is brought to you by Lovestock \u0026amp; Leaf.\u003cbr\u003e\n\u003ca href=\"http://www.lovestockleaf.com\"\u003ewww.lovestockleaf.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe recommended way to configure Escalator is with the built-in settings editor. To use it, log in using an admin account, then click on the \u0026#39;cog\u0026#39; icon in the app to open it.\u003c/p\u003e\n\n\u003ch3\u003eConfiguration Options\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Field\u003c/strong\u003e Custom ticket field to store Escalator data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDefault Tags\u003c/strong\u003e Tags to add on subticket creation. More info coming.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFields to copy or exclude\u003c/strong\u003e A comma separated list of the ticket custom field ids to include or exclude on newly created subticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCopy only the fields listed above\u003c/strong\u003e If this is ticked then only the fields bove are copied to the new ticket. If this is not ticked, then the fields above will not be copied to the sub ticket. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDo not open app tray automatically\u003c/strong\u003e If this is ticked then the apps tray will not be opened automatically if there are forked tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalator Data Field (optional)\u003c/strong\u003e Recommend to leave as empty. Only enter if you had Escalator app running previously. This is to indicate the field which was used to store the escalation data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalations Configuration\u003c/strong\u003e List of all the escalations and their options. Please use the built-in app settings editor for this.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Overview\n\nEfficient and precise escalation of tickets to other parties and escalations. Escalator helps agents manage complex tickets by giving them an easy way to link, split or escalate tickets. It's been designed to be easy to use, while supporting a wide range of workflows, processes and business rules. \n\n### Core Features\n\n* Easily link related tickets.\n* Split tickets into smaller, distinct tasks via sub-tickets.\n* Quickly escalate tickets to other agents, groups or even third parties.\n* Save time, reduce mistakes or limit access to sensitve customer data by pre-configuring escalations.\n* Easily include/exclude comments and attachments when escalating, so only relevant information is included on sub-tickets.\n* Monitor the status of linked tickets from within the app.\n\n---\n\nEscalator works by creating sub-tickets (or linking to existing tickets). This allows agents to break down complicated issues into smaller, simpler, more manageable tasks. Sub-tickets can then be assigned to other agents, groups, or third parties. \n\nUse sub-tickets to involve other departments within your organization, to bring in specialized knowledge or to simply help spread the workload. Create or link as many sub-tickets as needed.\n\n### Linking tickets\n\nEffortlessly link recent viewed tickets, bookmarked tickets, search for a specific ticket or enter the ticket id.\n\n### Splitting tickets\n\nSplit (or 'fork') tickets on the fly by creating new ad hoc sub-tickets. When splitting a ticket, the agent can decide whether to copy over all ticket data, or just create an empty linked ticket. \n\n\n### Escalate tickets\n\nEscalate tickets to other agents, groups or third parties. Escalations can pre-configured, so agents can create and populate sub-tickets with just a few clicks. When esclalating a ticket, agents can easily select which comments and attachments to copy over to the new sub-ticket.\n\nWith pre-configured escalations, admins can choose which fields and ticket data is copied to the sub-ticket. Light agents or 3rd party escalations can be set as the requester, to facilitate notifications and make interaction with your team simpler. You can insert placeholders into the subject, set core fields (status, priority, ticket type, etc), custom fields and a whole lot more.\n\n---\n\nRead more about Escalator here:\n[https://www.lovestockleaf.com/zendesk/zendesk-apps/escalator.html](https://www.lovestockleaf.com/zendesk/zendesk-apps/escalator.html). \n\nFor more information on how to use Escalator, please refer to the user guide: \n[https://support.lovestockleaf.com/hc/en-us/articles/218004383-Escalator-User-Guide](https://support.lovestockleaf.com/hc/en-us/articles/218004383-Escalator-User-Guide)\n\nEscalator is brought to you by Lovestock \u0026 Leaf.\n[www.lovestockleaf.com](http://www.lovestockleaf.com)","raw_installation_instructions":"The recommended way to configure Escalator is with the built-in settings editor. To use it, log in using an admin account, then click on the 'cog' icon in the app to open it.\n\n### Configuration Options\n\n* **Data Field** Custom ticket field to store Escalator data.\n* **Default Tags** Tags to add on subticket creation. More info coming.\n* **Fields to copy or exclude** A comma separated list of the ticket custom field ids to include or exclude on newly created subticket.\n* **Copy only the fields listed above** If this is ticked then only the fields bove are copied to the new ticket. If this is not ticked, then the fields above will not be copied to the sub ticket. \n* **Do not open app tray automatically** If this is ticked then the apps tray will not be opened automatically if there are forked tickets.\n* **Escalator Data Field (optional)** Recommend to leave as empty. Only enter if you had Escalator app running previously. This is to indicate the field which was used to store the escalation data.\n* **Escalations Configuration** List of all the escalations and their options. Please use the built-in app settings editor for this.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://179836.apps.zdusercontent.com/179836/assets/1788738949-718a19a110fc8bd217be853f5ca54364/logo-small.png","large_icon":"https://179836.apps.zdusercontent.com/179836/assets/1788738949-718a19a110fc8bd217be853f5ca54364/logo.png","screenshots":["https://179836.apps.zdusercontent.com/179836/assets/1788738949-718a19a110fc8bd217be853f5ca54364/screenshot-0.png","https://179836.apps.zdusercontent.com/179836/assets/1788738949-718a19a110fc8bd217be853f5ca54364/screenshot-1.png","https://179836.apps.zdusercontent.com/179836/assets/1788738949-718a19a110fc8bd217be853f5ca54364/screenshot-2.png"],"installation_count":82},{"id":180259,"name":"Sell app for Support","state":"published","version":"3.2.3","framework_version":"2.0","parameters":[{"id":595050,"app_id":180259,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-10T12:16:30Z","updated_at":"2018-10-10T12:16:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":842,"entity_id":180259,"app_id":180259,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:11.000Z","updated_at":"2019-05-15T05:48:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"3":1,"5":1,"1":0,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"#284b53","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-10-10T12:16:29Z","updated_at":"2026-04-14T04:49:17Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,5,6],"date_published":"2018-10-10T12:16:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2019-12-02T20:04:13Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/180259/sell-app-for-support/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"Unify sales and support.","long_description":"\u003cp\u003eZendesk Sell is a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of Base in September 2018, and is the deepest SFA integration on the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003eInterested in giving Sell a try? \u003ca href=\"https://www.zendesk.com/sell/\"\u003eSign up for a trial here.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app gives support agents more context from the sales process and allows them to notify sales of opportunities surfaced during a support conversation. Additionally, Support tickets can be accessed directly from Sell making every conversation with a customer visible across the organization.\u003c/p\u003e\n\n\u003cp\u003eCombining the power of Sell and Support enables sales and support teams to:\u003c/p\u003e\n\n\u003ch3\u003eConnect buyers with closers\u003c/h3\u003e\n\n\u003cp\u003eThe Sell app creates a “Notify sales” button directly within Zendesk Support allowing agents to pass sales opportunities to the sales team as they occur. Within Sell, the rep is notified and the agent’s notes are added to the customer feed.\u003c/p\u003e\n\n\u003cp\u003eCustomer record not yet in Sell? No problem! The app will allow Agent to create a lead in Sell with just one click.\u003c/p\u003e\n\n\u003ch3\u003eSell smarter\u003c/h3\u003e\n\n\u003cp\u003eSupport tickets are displayed directly in Sell on related leads, contacts and deals. Sell highlights open tickets so your sales team always has full visibility into a customer\u0026#39;s current sentiment and experience.\u003c/p\u003e\n\n\u003ch3\u003eMaintain context\u003c/h3\u003e\n\n\u003cp\u003eIn addition to all communication, notes and tasks, Sell displays Support tickets relating to a lead, contact or deal. With this comprehensive history of record, your sales team can easily understand the past context of a customer.\u003c/p\u003e\n\n\u003ch3\u003eCollaborate\u003c/h3\u003e\n\n\u003cp\u003eWith one click, sales teams can access additional ticket information directly in Support and work together with support to quickly reach a resolution.\u003c/p\u003e\n\n\u003ch4\u003e\u003cem\u003eWhat customers are saying:\u003c/em\u003e\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e“We’ve built our business around a customer experience powered by Zendesk Support and now Zendesk Sell. Our sales and support teams have a comprehensive view of the customer relationship enabling us to deliver a flawless experience across the customer journey.”\u003c/p\u003e\n\n\u003cp\u003eDavid Birchmier, Vice President at Simpleray, which offers technology-driven solar energy solutions\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eApp requirements\u003c/h3\u003e\n\n\u003cp\u003eThis app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation, although the app works after installation using default settings. This app will allow you to see Sell sales information within Support as well as ‘create lead’ or ‘notify sales’ from any ticket.\u003c/p\u003e\n\n\u003ch3\u003eCompleting installation\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter installing the app in your Zendesk account, navigate to any ticket view to see the app.\u003c/li\u003e\n\u003cli\u003eIf you don’t see the app in the apps’ toolbar, try to reload the page.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional info refer to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360041515713-Working-with-the-Zendesk-Sell-app-in-Support\"\u003esupport article\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSee Zendesk Tickets In Sell\u003c/h3\u003e\n\n\u003cp\u003eTighten the bond between support and sales by displaying Zendesk tickets in Sell. This is an additional integration that can be enabled from Sell settings. Click \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360043089454-Setting-up-the-Zendesk-Sell-Support-integration\"\u003ehere\u003c/a\u003e for more information.\u003c/p\u003e\n","raw_long_description":"Zendesk Sell is a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of Base in September 2018, and is the deepest SFA integration on the Zendesk Marketplace.\n\nInterested in giving Sell a try? [Sign up for a trial here.](https://www.zendesk.com/sell/)\n\nThis app gives support agents more context from the sales process and allows them to notify sales of opportunities surfaced during a support conversation. Additionally, Support tickets can be accessed directly from Sell making every conversation with a customer visible across the organization.\n\nCombining the power of Sell and Support enables sales and support teams to:\n\n### Connect buyers with closers\nThe Sell app creates a “Notify sales” button directly within Zendesk Support allowing agents to pass sales opportunities to the sales team as they occur. Within Sell, the rep is notified and the agent’s notes are added to the customer feed.\n\nCustomer record not yet in Sell? No problem! The app will allow Agent to create a lead in Sell with just one click.\n\n### Sell smarter\nSupport tickets are displayed directly in Sell on related leads, contacts and deals. Sell highlights open tickets so your sales team always has full visibility into a customer's current sentiment and experience.\n\n### Maintain context\nIn addition to all communication, notes and tasks, Sell displays Support tickets relating to a lead, contact or deal. With this comprehensive history of record, your sales team can easily understand the past context of a customer.\n\n### Collaborate\nWith one click, sales teams can access additional ticket information directly in Support and work together with support to quickly reach a resolution.\n\n#### _What customers are saying:_\n\n\u003e “We’ve built our business around a customer experience powered by Zendesk Support and now Zendesk Sell. Our sales and support teams have a comprehensive view of the customer relationship enabling us to deliver a flawless experience across the customer journey.”\n\n\u003e David Birchmier, Vice President at Simpleray, which offers technology-driven solar energy solutions\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt).","raw_installation_instructions":"### App requirements\nThis app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation, although the app works after installation using default settings. This app will allow you to see Sell sales information within Support as well as ‘create lead’ or ‘notify sales’ from any ticket.\n\n### Completing installation\n* After installing the app in your Zendesk account, navigate to any ticket view to see the app.\n* If you don’t see the app in the apps’ toolbar, try to reload the page.\n\nFor additional info refer to [support article](https://support.zendesk.com/hc/en-us/articles/360041515713-Working-with-the-Zendesk-Sell-app-in-Support).\n\n### See Zendesk Tickets In Sell\nTighten the bond between support and sales by displaying Zendesk tickets in Sell. This is an additional integration that can be enabled from Sell settings. Click [here](https://support.zendesk.com/hc/en-us/articles/360043089454-Setting-up-the-Zendesk-Sell-Support-integration) for more information.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://180259.apps.zdusercontent.com/180259/assets/1776142140-c1ffec963c56a125ee524d9ab19009ea/logo-small.png","large_icon":"https://180259.apps.zdusercontent.com/180259/assets/1776142140-c1ffec963c56a125ee524d9ab19009ea/logo.png","screenshots":["https://180259.apps.zdusercontent.com/180259/assets/1776142140-c1ffec963c56a125ee524d9ab19009ea/screenshot-0.png","https://180259.apps.zdusercontent.com/180259/assets/1776142140-c1ffec963c56a125ee524d9ab19009ea/screenshot-1.png","https://180259.apps.zdusercontent.com/180259/assets/1776142140-c1ffec963c56a125ee524d9ab19009ea/screenshot-2.png"],"installation_count":1912},{"id":180913,"name":"Playvox Workforce 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With real-time views of planned versus actual for all your channels, including calls, emails, chats, social, and tickets, you can understand your operations in a way not possible before. Track real-time adherence and occupancy everywhere and get intraday insights, plus an interactive dashboard, to help you master your operational KPIs. Zendesk is not only a partner, but also a customer; using Playvox WFM internally to manage their own global support operation.\u003c/p\u003e\n\n\u003cp\u003eWith Playvox, gain the visibility you need and deserve. No matter what today brings, our real-time forecasting helps you adjust and stay on track. Playvox provides a simple, interactive dashboard that covers the KPIs you need to master planning and performance including shrinkage, adherence, workstreams, occupancy, service levels, and forecast accuracy. Many out-of-the-box reports assist you in running your contact center more efficiently.\u003c/p\u003e\n\n\u003cp\u003eReduce costs by automating forecasting and scheduling efforts that are done in excel or other subpar systems. With Playvox, real-time data and self-adjusting/ self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed.\u003c/p\u003e\n\n\u003cp\u003eCreate better customer outcomes with a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer.\u003c/p\u003e\n\n\u003cp\u003ePlayvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated and dynamic solution that evolves with changing hiring conditions. With Playvox WFM, there is no need to upload information manually. Instead, the solution pulls historical volumes from the system. The information is color coded for easy interpretation, allowing you to see the results for differing scenarios. You also have the ability to easily share the plan with different collaborators, which offers the ability to create differing scenarios to better prepare for the future.\u003c/p\u003e\n\n\u003cp\u003ePlayvox WFM integrates out-of-the-box with all Zendesk channels including Talk, Chat, Messaging, and Support, in addition to other complementary CCaaS solutions, to provide real-time access to adherence, handle time, and occupancy data. Playvox\u0026#39;s custom built app for Zendesk allows agents to engage with Playvox in the same Zendesk interface they\u0026#39;re used to.\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses, uses, and stores the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent information (names, emails, roles, status)\u003c/li\u003e\n\u003cli\u003eTicket data (volumes, handle times, channels, timestamps)\u003c/li\u003e\n\u003cli\u003eCall data from Zendesk Talk (duration, wait times, status)\u003c/li\u003e\n\u003cli\u003eChat and messaging data (session times, response times)\u003c/li\u003e\n\u003cli\u003eHistorical interaction volumes across all channels\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose of Data Use:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWorkforce forecasting and scheduling\u003c/li\u003e\n\u003cli\u003eReal-time adherence and occupancy tracking\u003c/li\u003e\n\u003cli\u003ePerformance analytics and KPI reporting\u003c/li\u003e\n\u003cli\u003eCapacity planning and scenario modeling\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e All data is securely stored on Playvox servers with enterprise-grade encryption. We maintain SOC 2 Type II compliance and follow industry best practices for data security.\u003c/p\u003e\n\n\u003cp\u003eFor complete details, please review our privacy policy at https://www.playvox.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cp\u003eYou\u0026#39;ll need an active Playvox Workforce Management subscription to use this app. If you don\u0026#39;t have one yet, please contact our sales team at sales@playvox.com or visit https://www.playvox.com\u003c/p\u003e\n\n\u003ch3\u003eInstallation Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on this page and follow the prompts to add the app to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, navigate to the \u003cstrong\u003eAdmin Center\u003c/strong\u003e in Zendesk, then go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind \u003cstrong\u003ePlayvox Workforce Management\u003c/strong\u003e in your installed apps list and click on it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will need to configure the following settings (your Playvox support team will provide these values):\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePlayvox WFM URL\u003c/strong\u003e: Your organization\u0026#39;s Playvox WFM web address\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentifier\u003c/strong\u003e: Your unique organization identifier provided by Playvox\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecret (Secure)\u003c/strong\u003e: Your API secret key (stored encrypted for security)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlayvox CDN URL\u003c/strong\u003e: Select the CDN URL that matches your region (US, EU, or AU)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter installation, contact the Playvox support team at support@playvox.com or through your account manager. They will assist you with:\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eObtaining your configuration values\u003c/li\u003e\n\u003cli\u003eCompleting the integration setup\u003c/li\u003e\n\u003cli\u003eConfiguring additional optional settings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce configured, the Playvox WFM app will appear in your Zendesk interface, allowing agents to manage their schedules and activities directly within Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSecurity Note\u003c/h3\u003e\n\n\u003cp\u003eAs of version 2.4.0, we use enhanced secure settings in compliance with Zendesk\u0026#39;s security guidelines. Your API secret is stored encrypted on Zendesk servers and is never exposed to the browser.\u003c/p\u003e\n\n\u003ch3\u003eAlso Using Zendesk Chat?\u003c/h3\u003e\n\n\u003cp\u003eIf you use Zendesk Chat, you\u0026#39;ll need to install this app separately in your Chat dashboard to make Playvox Workforce Management available to your Chat agents as well.\u003c/p\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eIf you encounter any issues during installation, please contact Playvox support at support@playvox.com or visit our help center at https://help.playvox.com\u003c/p\u003e\n","raw_long_description":"Playvox WFM for Zendesk delivers a powerfully simple way to achieve efficiency and effectiveness, while simplifying forecasting, scheduling, and reporting. With real-time views of planned versus actual for all your channels, including calls, emails, chats, social, and tickets, you can understand your operations in a way not possible before. Track real-time adherence and occupancy everywhere and get intraday insights, plus an interactive dashboard, to help you master your operational KPIs. Zendesk is not only a partner, but also a customer; using Playvox WFM internally to manage their own global support operation.\n\nWith Playvox, gain the visibility you need and deserve. No matter what today brings, our real-time forecasting helps you adjust and stay on track. Playvox provides a simple, interactive dashboard that covers the KPIs you need to master planning and performance including shrinkage, adherence, workstreams, occupancy, service levels, and forecast accuracy. Many out-of-the-box reports assist you in running your contact center more efficiently.\n\nReduce costs by automating forecasting and scheduling efforts that are done in excel or other subpar systems. With Playvox, real-time data and self-adjusting/ self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed.\n\nCreate better customer outcomes with a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer.\n\nPlayvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated and dynamic solution that evolves with changing hiring conditions. With Playvox WFM, there is no need to upload information manually. Instead, the solution pulls historical volumes from the system. The information is color coded for easy interpretation, allowing you to see the results for differing scenarios. You also have the ability to easily share the plan with different collaborators, which offers the ability to create differing scenarios to better prepare for the future.\n\nPlayvox WFM integrates out-of-the-box with all Zendesk channels including Talk, Chat, Messaging, and Support, in addition to other complementary CCaaS solutions, to provide real-time access to adherence, handle time, and occupancy data. Playvox's custom built app for Zendesk allows agents to engage with Playvox in the same Zendesk interface they're used to.\n\n### Data \u0026 Privacy\n\nThis app accesses, uses, and stores the following data from your Zendesk account:\n\n**Data Accessed:**\n\n* Agent information (names, emails, roles, status)\n* Ticket data (volumes, handle times, channels, timestamps)\n* Call data from Zendesk Talk (duration, wait times, status)\n* Chat and messaging data (session times, response times)\n* Historical interaction volumes across all channels\n\n**Purpose of Data Use:**\n\n* Workforce forecasting and scheduling\n* Real-time adherence and occupancy tracking\n* Performance analytics and KPI reporting\n* Capacity planning and scenario modeling\n\n**Data Storage:** All data is securely stored on Playvox servers with enterprise-grade encryption. We maintain SOC 2 Type II compliance and follow industry best practices for data security.\n\nFor complete details, please review our privacy policy at https://www.playvox.com/privacy-policy","raw_installation_instructions":"### Prerequisites\n\nYou'll need an active Playvox Workforce Management subscription to use this app. If you don't have one yet, please contact our sales team at sales@playvox.com or visit https://www.playvox.com\n\n### Installation Steps\n\n1. Click the **Install** button on this page and follow the prompts to add the app to your Zendesk account.\n\n2. Once installed, navigate to the **Admin Center** in Zendesk, then go to **Apps and integrations** \u003e **Apps** \u003e **Zendesk Support apps**.\n\n3. Find **Playvox Workforce Management** in your installed apps list and click on it.\n\n4. You will need to configure the following settings (your Playvox support team will provide these values):\n\n   * **Playvox WFM URL**: Your organization's Playvox WFM web address\n   * **Identifier**: Your unique organization identifier provided by Playvox\n   * **Secret (Secure)**: Your API secret key (stored encrypted for security)\n   * **Playvox CDN URL**: Select the CDN URL that matches your region (US, EU, or AU)\n\n5. After installation, contact the Playvox support team at support@playvox.com or through your account manager. They will assist you with:\n\n   * Obtaining your configuration values\n   * Completing the integration setup\n   * Configuring additional optional settings\n\n6. Once configured, the Playvox WFM app will appear in your Zendesk interface, allowing agents to manage their schedules and activities directly within Zendesk.\n\n### Security Note\n\nAs of version 2.4.0, we use enhanced secure settings in compliance with Zendesk's security guidelines. Your API secret is stored encrypted on Zendesk servers and is never exposed to the browser.\n\n### Also Using Zendesk Chat?\n\nIf you use Zendesk Chat, you'll need to install this app separately in your Chat dashboard to make Playvox Workforce Management available to your Chat agents as well.\n\n### Need Help?\n\nIf you encounter any issues during installation, please contact Playvox support at support@playvox.com or visit our help center at https://help.playvox.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://180913.apps.zdusercontent.com/180913/assets/1782817185-9a1fc3236507a626a9fca0b9203b2262/logo-small.png","large_icon":"https://180913.apps.zdusercontent.com/180913/assets/1782817185-9a1fc3236507a626a9fca0b9203b2262/logo.png","screenshots":["https://180913.apps.zdusercontent.com/180913/assets/1782817185-9a1fc3236507a626a9fca0b9203b2262/screenshot-0.png","https://180913.apps.zdusercontent.com/180913/assets/1782817185-9a1fc3236507a626a9fca0b9203b2262/screenshot-1.png","https://180913.apps.zdusercontent.com/180913/assets/1782817185-9a1fc3236507a626a9fca0b9203b2262/screenshot-2.png"],"installation_count":83},{"id":181239,"name":"BombBomb","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":597467,"app_id":181239,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-17T21:21:07Z","updated_at":"2018-10-17T21:21:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":849,"entity_id":181239,"app_id":181239,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:20.000Z","updated_at":"2019-05-15T05:48:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":" #e67300","google_analytics_code":"UA-9827374-1","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-10-17T21:21:06Z","updated_at":"2026-02-26T17:21:18Z","terms_conditions_url":null,"app_organization":{"id":1949,"name":"BombBomb","email":"support@bombbomb.com","website":"www.bombbomb.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[10],"date_published":"2018-10-17T21:21:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://bombbomb.com/pricing/"},"location_names":["ticket_editor"],"last_update_time":"2026-02-26T17:21:14Z","owner_id":269519,"author_name":"BombBomb","author_email":"support@bombbomb.com","author_url":"https://www.bombbomb.com/zendesk","short_description":"Make Customer Success Personal Again with Video in Zendesk.","long_description":"\u003cp\u003e\u003ca href=\"http://static.bombbomb.com/zendesk/ZendeskDemo.mp4\"\u003e\u003cimg src=\"https://static.bombbomb.com/zendesk/ZendeskDemo1.gif\" alt=\"Video Overview \" title=\"Watch a Video Overview\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThink about the last time YOU experienced great customer service that exceeded your expectations. What do you think made it so great? Chances are, whoever you were working with displayed feelings of empathy, kindness, and personal attention towards your specific question or problem. All of these positive emotions come from actual human-to-human engagement.\u003c/p\u003e\n\n\u003cp\u003eWith BombBomb, your team can record or upload videos without ever leaving Zendesk. You can record from your webcam to show your face, record your screen to show the customer’s account or explain a complex document, or both at the same time.\u003c/p\u003e\n\n\u003cp\u003eWhen teams are able to communicate more clearly and personally with video, it’s been proven to increase CSAT scores, and reduce time-to-resolution. Back and forth email reply chains stop far sooner. A Zendesk video gives the customer the ability to look back again and again as needed, especially when it’s a walk-through or how-to. And if a ticket gets re-opened, team members can catch up more quickly watching the video(s) instead of reading long back and forth email chains.\u003c/p\u003e\n\n\u003cp\u003eVideo, Screen Recording, Tracking, and More\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eQuickly and easily record and send videos within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYour video is being uploaded and encoded while it’s being recorded, so it’s ready to send almost instantly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWith screen recording, you can demonstrate, illustrate, present, and explain things more effectively. Bonus: your face can be recorded along with your screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you already have a video you want to send, you can select that video from your BombBomb library and embed it in any email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert pre-recorded videos to humanize your macros, saving time and getting the tone right the first time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracking tells you the exact who, what, and when of every interaction with the emails you send, giving you actionable insights into each communication.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic video tagging allows you to track the return on your BombBomb video investment with robust reports\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRehumanize your canned responses by easily inserting videos into macros to improve efficiency, increase engagement, and save time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnd the back-and-forth, typed-out email exchanges earlier for happier customers and happier support team members.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eResults We’ve Seen with BombBomb Inside Zendesk\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eHere at BombBomb, we like to practice what we preach by also using the BombBomb Integration in Zendesk for our own customer engagement. Over a 30-day test period, our Customer Care team was able to reduce time-to-resolution by 82%. This is largely due to the team’s ability to provide clarity and context in a more human way. In addition, our care team increased our one-touch resolution by 55%, increased satisfaction survey completions by 35%, and improved our CSAT score from 95% to 98% – just by adding video.\u003c/p\u003e\n\n\u003cp\u003eClick \u003ca href=\"https://bombbomb.com/zendesk/\" title=\"Information about the BombBomb for Zendesk integration\"\u003ehere\u003c/a\u003e for more information about the BombBomb for Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003eClick \u003ca href=\"https://bombbomb.com/try-zendesk/\" title=\"Request a Demo\"\u003ehere\u003c/a\u003e to request a demo of the BombBomb for Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003eClick \u003ca href=\"https://bombbomb.com/privacy/\" title=\"BombBomb data and privacy policy\"\u003ehere\u003c/a\u003e to view our privacy policy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHow to Install\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eWith the Zendesk and BombBomb integration, your support team can add BombBomb video messages to their support ticket responses right from within their Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eIf you don’t already have one, you’ll want to get your very own BombBomb account. Sign up for free \u003ca href=\"https://bombbomb.com/try-zendesk/\" title=\"Sign up for BombBomb\"\u003ehere\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003eSetting up the BombBomb video integration with Zendesk is as easy as 1-2-3:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOnce you have a BombBomb account and have installed BombBomb from the Zendesk Marketplace, open a new ticket and click the Zendesk BombBomb recorder icon beneath the text box.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be prompted for your BombBomb credentials. Enter your email and password associated with your BombBomb account and click the \u0026quot;Sign in\u0026quot; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk will request access to your BombBomb information. Click the “Allow” button to connect these two accounts.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it, you’re all finished! To start sending videos, click on the BombBomb icon within a ticket. Visit our \u003ca href=\"https://support.bombbomb.com/hc/en-us/articles/360017430832-How-do-I-set-up-my-Zendesk-integration-\" title=\"BombBomb Zendesk support page\"\u003esupport page\u003c/a\u003e for more information and to watch a video tutorial.\u003c/p\u003e\n","raw_long_description":"[![Video Overview ](https://static.bombbomb.com/zendesk/ZendeskDemo1.gif \"Watch a Video Overview\")](http://static.bombbomb.com/zendesk/ZendeskDemo.mp4)\n\n\n\nThink about the last time YOU experienced great customer service that exceeded your expectations. What do you think made it so great? Chances are, whoever you were working with displayed feelings of empathy, kindness, and personal attention towards your specific question or problem. All of these positive emotions come from actual human-to-human engagement.\n\n\n\nWith BombBomb, your team can record or upload videos without ever leaving Zendesk. You can record from your webcam to show your face, record your screen to show the customer’s account or explain a complex document, or both at the same time.\n\n\n\nWhen teams are able to communicate more clearly and personally with video, it’s been proven to increase CSAT scores, and reduce time-to-resolution. Back and forth email reply chains stop far sooner. A Zendesk video gives the customer the ability to look back again and again as needed, especially when it’s a walk-through or how-to. And if a ticket gets re-opened, team members can catch up more quickly watching the video(s) instead of reading long back and forth email chains.\n\n\n\nVideo, Screen Recording, Tracking, and More\n\n---\n\n* Quickly and easily record and send videos within Zendesk.\n\n* Your video is being uploaded and encoded while it’s being recorded, so it’s ready to send almost instantly.\n\n* With screen recording, you can demonstrate, illustrate, present, and explain things more effectively. Bonus: your face can be recorded along with your screen.\n\n* If you already have a video you want to send, you can select that video from your BombBomb library and embed it in any email.\n\n* Insert pre-recorded videos to humanize your macros, saving time and getting the tone right the first time.\n\n* Tracking tells you the exact who, what, and when of every interaction with the emails you send, giving you actionable insights into each communication.\n\n* Automatic video tagging allows you to track the return on your BombBomb video investment with robust reports\n\n* Rehumanize your canned responses by easily inserting videos into macros to improve efficiency, increase engagement, and save time.\n\n* End the back-and-forth, typed-out email exchanges earlier for happier customers and happier support team members.\n\n\n\nResults We’ve Seen with BombBomb Inside Zendesk\n\n---\n\nHere at BombBomb, we like to practice what we preach by also using the BombBomb Integration in Zendesk for our own customer engagement. Over a 30-day test period, our Customer Care team was able to reduce time-to-resolution by 82%. This is largely due to the team’s ability to provide clarity and context in a more human way. In addition, our care team increased our one-touch resolution by 55%, increased satisfaction survey completions by 35%, and improved our CSAT score from 95% to 98% – just by adding video.\n\n\n\nClick [here](https://bombbomb.com/zendesk/ \"Information about the BombBomb for Zendesk integration\") for more information about the BombBomb for Zendesk integration.\n\n\n\nClick [here](https://bombbomb.com/try-zendesk/ \"Request a Demo\") to request a demo of the BombBomb for Zendesk integration.\n\n\n\nClick [here](https://bombbomb.com/privacy/ \"BombBomb data and privacy policy\") to view our privacy policy.","raw_installation_instructions":"How to Install\n\n---\n\nWith the Zendesk and BombBomb integration, your support team can add BombBomb video messages to their support ticket responses right from within their Zendesk account.\n\n\n\nIf you don’t already have one, you’ll want to get your very own BombBomb account. Sign up for free [here](https://bombbomb.com/try-zendesk/ \"Sign up for BombBomb\")!\n\n\n\nSetting up the BombBomb video integration with Zendesk is as easy as 1-2-3:\n\n\n\n1. Once you have a BombBomb account and have installed BombBomb from the Zendesk Marketplace, open a new ticket and click the Zendesk BombBomb recorder icon beneath the text box.\n\n2. You will be prompted for your BombBomb credentials. Enter your email and password associated with your BombBomb account and click the \"Sign in\" button.\n\n3. Zendesk will request access to your BombBomb information. Click the “Allow” button to connect these two accounts.\n\n\n\nThat’s it, you’re all finished! To start sending videos, click on the BombBomb icon within a ticket. Visit our [support page](https://support.bombbomb.com/hc/en-us/articles/360017430832-How-do-I-set-up-my-Zendesk-integration- \"BombBomb Zendesk support page\") for more information and to watch a video tutorial.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://181239.apps.zdusercontent.com/181239/assets/1771012973-391aab0ad836222996a403638c84318b/logo-small.png","large_icon":"https://181239.apps.zdusercontent.com/181239/assets/1771012973-391aab0ad836222996a403638c84318b/logo.png","screenshots":["https://181239.apps.zdusercontent.com/181239/assets/1771012973-391aab0ad836222996a403638c84318b/screenshot-0.png","https://181239.apps.zdusercontent.com/181239/assets/1771012973-391aab0ad836222996a403638c84318b/screenshot-1.png","https://181239.apps.zdusercontent.com/181239/assets/1771012973-391aab0ad836222996a403638c84318b/screenshot-2.png"],"installation_count":13},{"id":181326,"name":"GitHub by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":597731,"app_id":181326,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-18T12:38:59Z","updated_at":"2018-10-18T12:38:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":137,"entity_id":181326,"app_id":181326,"amount":1995,"name":"Git-Zen Monthly","description":"\u003cp\u003eGet Git-zen\u0026#39;s complete feature set with flexible monthly billing and a 7-day free trial. For longer commitments, consider our annual plan which offers a discounted rate!\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_DnwG4YSd20Gwdd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":199,"cost_type":"CostStripe","active":false,"created_at":"2018-10-18T12:39:01.000Z","updated_at":"2019-05-15T05:33:43.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5095,"entity_id":181326,"app_id":181326,"amount":9900,"name":"Git-Zen Monthly","description":"\u003col\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1516,"cost_type":"CostStripe","active":false,"created_at":"2025-04-30T17:28:09.000Z","updated_at":"2025-04-30T17:28:09.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4927,"entity_id":181326,"app_id":181326,"amount":19995,"name":"Git-Zen Annual","description":"\u003cp\u003eSave more with Git-zen\u0026#39;s annual plan! Get all features plus a significant discount compared to monthly billing. Perfect for teams committed to transforming their Git workflow long-term.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IIcXuFJzT9JhuNGWVrsXuF4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1470,"cost_type":"CostStripe","active":false,"created_at":"2025-02-05T19:35:18.000Z","updated_at":"2025-02-05T19:35:18.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6201,"entity_id":181326,"app_id":181326,"amount":400,"name":"Git-Zen","description":"\u003col\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1766,"cost_type":"CostStripe","active":true,"created_at":"2026-09-15T16:39:08.000Z","updated_at":"2026-09-15T16:39:08.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-10-18T12:38:57Z","updated_at":"2026-09-15T16:39:10Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2018-10-18T12:38:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T16:39:06Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create GitHub issues from Zendesk, track commits, and sync comments both ways. No GitHub account needed for support agents. Free trial included.","long_description":"\u003ch3\u003eGitHub by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eWhen a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003cbr\u003e\n* Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates\u003cbr\u003e\n* Link an existing GitHub issue to the ticket\u003cbr\u003e\n* See issue updates, commits, and comments appear automatically in the ticket timeline\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom GitHub, developers can:\u003c/strong\u003e\u003cbr\u003e\n* Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically\u003cbr\u003e\n* Leave issue comments that flow into Zendesk as public or private notes\u003c/p\u003e\n\n\u003cp\u003eNo GitHub account needed for support agents. No Zendesk access needed for developers.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate GitHub issues from Zendesk\u003c/strong\u003e: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommit tracking\u003c/strong\u003e: Every commit that references a ticket number appears inside Zendesk, with the files it touched\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: GitHub comments appear in Zendesk; ticket comments post to GitHub\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom issue templates\u003c/strong\u003e: Use your existing GitHub issue templates when creating from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple issues per ticket\u003c/strong\u003e: Link as many GitHub issues as needed to one ticket, and vice versa\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when an issue is closed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify GitHub issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with GitHub.com.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"GitHub by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up GitHub by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk\u003c/li\u003e\n\u003cli\u003eAuthorize GitHub\u003c/li\u003e\n\u003cli\u003eConfigure your organization settings\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n\n\u003cp\u003eNeed more help? View the full installation guide:\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://docs-github.git-zen.com/1.0/getting-started/installation\"\u003edocs-github.git-zen.com/ › Installation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### GitHub by Git-Zen\n\nWhen a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread.\n\nGit-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n* Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates\n* Link an existing GitHub issue to the ticket\n* See issue updates, commits, and comments appear automatically in the ticket timeline\n\n**From GitHub, developers can:**\n* Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically\n* Leave issue comments that flow into Zendesk as public or private notes\n\nNo GitHub account needed for support agents. No Zendesk access needed for developers.\n\n## Key Features\n\n* **Create GitHub issues from Zendesk**: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time\n* **Commit tracking**: Every commit that references a ticket number appears inside Zendesk, with the files it touched\n* **Two-way comment sync**: GitHub comments appear in Zendesk; ticket comments post to GitHub\n* **Custom issue templates**: Use your existing GitHub issue templates when creating from Zendesk\n* **Multiple issues per ticket**: Link as many GitHub issues as needed to one ticket, and vice versa\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when an issue is closed\n* **Role-based permissions**: Control which agents can create or modify GitHub issues\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with GitHub.com.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub.\n\n![GitHub by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up GitHub by Git-Zen\n\n## 1. Install the App\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n3. Authorize Zendesk\n4. Authorize GitHub\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\nNeed more help? View the full installation guide:\n\n👉 [docs-github.git-zen.com/ › Installation](https://docs-github.git-zen.com/1.0/getting-started/installation)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://181326.apps.zdusercontent.com/181326/assets/1788454946-f5e87cf14cf674549dcc94a99f608ad8/logo-small.png","large_icon":"https://181326.apps.zdusercontent.com/181326/assets/1788454946-f5e87cf14cf674549dcc94a99f608ad8/logo.png","screenshots":["https://181326.apps.zdusercontent.com/181326/assets/1788454946-f5e87cf14cf674549dcc94a99f608ad8/screenshot-0.png","https://181326.apps.zdusercontent.com/181326/assets/1788454946-f5e87cf14cf674549dcc94a99f608ad8/screenshot-1.png","https://181326.apps.zdusercontent.com/181326/assets/1788454946-f5e87cf14cf674549dcc94a99f608ad8/screenshot-2.png"],"installation_count":55},{"id":181665,"name":"Facebook Reviews","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":598718,"app_id":181665,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-22T16:16:45Z","updated_at":"2018-10-22T16:16:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":139,"entity_id":181665,"app_id":181665,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"ontec_freviews_app","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":201,"cost_type":"CostStripe","active":true,"created_at":"2018-10-22T16:16:46.000Z","updated_at":"2026-01-13T19:48:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-10-22T16:16:44Z","updated_at":"2026-01-13T19:48:32Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[],"date_published":"2018-10-22T16:16:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-01-13T19:48:28Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/","short_description":"Turn Facebook Page reviews into Zendesk tickets.","long_description":"\u003cp\u003eDo you know when customers leave reviews on your Facebook Pages?\u003c/p\u003e\n\n\u003cp\u003eOur app automatically creates a Zendesk ticket for every Facebook review, so you never miss feedback and can reply directly from Zendesk.\u003cbr\u003e\nUse Zendesk triggers and views to filter incoming reviews. Agents can reply to Page reviews directly from Zendesk, just like any other support channel.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNever miss a Facebook Page review\u003c/li\u003e\n\u003cli\u003eReply to Facebook reviews directly from Zendesk\u003c/li\u003e\n\u003cli\u003eConnect multiple Facebook Pages\u003c/li\u003e\n\u003cli\u003eAutomatically tag tickets for each review\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Facebook and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Facebook user identifiers, messages.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and complete the installation process. You can use a \u003cstrong\u003eNOCC\u003c/strong\u003e code to skip credit card entry.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to \u003cstrong\u003eAdmin Center\u003c/strong\u003e → \u003cstrong\u003eChannel Apps\u003c/strong\u003e → \u003cstrong\u003eFacebook Reviews\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the \u003cstrong\u003eAccounts\u003c/strong\u003e tab.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eAdd Account\u003c/strong\u003e to create a new integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eConnect a page\u003c/strong\u003e to connect your Facebook Page.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360004222839-Fb-Reviews\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist! \u003c/p\u003e\n","raw_long_description":"Do you know when customers leave reviews on your Facebook Pages?\r\n\r\nOur app automatically creates a Zendesk ticket for every Facebook review, so you never miss feedback and can reply directly from Zendesk.\r\nUse Zendesk triggers and views to filter incoming reviews. Agents can reply to Page reviews directly from Zendesk, just like any other support channel.\r\n\r\n### Features\r\n- Never miss a Facebook Page review\r\n- Reply to Facebook reviews directly from Zendesk\r\n- Connect multiple Facebook Pages\r\n- Automatically tag tickets for each review\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n-\tTransfers messages between Facebook and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Facebook user identifiers, messages.\r\n-\tRetention: messages 30 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---","raw_installation_instructions":"- Click **Install** and complete the installation process. You can use a **NOCC** code to skip credit card entry.\r\n\r\n- Go to **Admin Center** → **Channel Apps** → **Facebook Reviews**. \r\n\r\n- Open the **Accounts** tab.\r\n\r\n- Click **Add Account** to create a new integration.\r\n\r\n- Click **Connect a page** to connect your Facebook Page.\r\n\r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/sections/360004222839-Fb-Reviews)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist! ","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://181665.apps.zdusercontent.com/181665/assets/1766739115-bd9dedd2f18efb3bd49d6120a9d54462/logo-small.png","large_icon":"https://181665.apps.zdusercontent.com/181665/assets/1766739115-bd9dedd2f18efb3bd49d6120a9d54462/logo.png","screenshots":["https://181665.apps.zdusercontent.com/181665/assets/1766739115-bd9dedd2f18efb3bd49d6120a9d54462/screenshot-0.png","https://181665.apps.zdusercontent.com/181665/assets/1766739115-bd9dedd2f18efb3bd49d6120a9d54462/screenshot-1.png","https://181665.apps.zdusercontent.com/181665/assets/1766739115-bd9dedd2f18efb3bd49d6120a9d54462/screenshot-2.png"],"installation_count":24},{"id":181697,"name":"Pivotal Tracker Integration By IntegrateCloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":598831,"app_id":181697,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-23T01:48:07Z","updated_at":"2018-10-23T01:48:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":850,"entity_id":181697,"app_id":181697,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:21.000Z","updated_at":"2019-05-15T05:48:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product 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as and when required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e \u003cbr\u003e\n Send custom messages and create stories, to your PivotalTracker projects as and when required through the App.\u003c/p\u003e\n\n\u003cp\u003eIn the app, we have 4 options.\u003cstrong\u003eNew Story\u003c/strong\u003e,\u003cstrong\u003eLink Story\u003c/strong\u003e,\u003cstrong\u003ePost comments\u003c/strong\u003e,\u003cstrong\u003eLinked Tickets\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNew Story\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the New Story button it loads the Pivotal Tracker project and  based on the selection it will load all the Pivotal Tracker fields The User can make the selection and click on Create Story which would create Story in Pivotal Tracker and then display the corresponding Pivotal Tracker Id in the App \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528170315/image.png\" alt=\"Pivotal Tracker\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Story\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows to Link existing Pivotal Tracker Stories to Zendesk Ticket \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528185328/image.png\" alt=\"Pivotal\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost comments\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAs the name describes Post a Comment allows user to post a comment to the Pivotal Tracker story from Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528194141/image.png\" alt=\"Pivotal Tracker\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Pivotal Tracker Integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-pivotaltracker-connector\"\u003ehttps://support.integratecloud.com/zendesk-pivotaltracker-connector\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE Pivotal Tracker Instances as well MULTIPLE Zendesk instances.\u003c/strong\u003e \u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add the app. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud PivotalTracker App. \u003c/li\u003e\n\u003cli\u003eTo create the PivotalTracker token, go to profile --\u0026gt; Under Profile tab go down to \u0026#39;API TOKEN\u0026#39; --\u0026gt; Click create token or copy existing token if already created, enter the token name and generate the token. \n4.Enter your Zendesk Credentials, your PivotalTracker token and click save. Keep in mind that You will need to provide a token key that you previously created, inside your PivotalTracker account, along with your Zendesk account. \u003c/li\u003e\n\u003cli\u003eTake an existing Zendesk ticket and you can start using the app to create/link stories to your PivotalTracker account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This app will allow agents working on support tickets to collaborate with their PivotalTracker account by creating stories as and when required.\n\n**Features** \n Send custom messages and create stories, to your PivotalTracker projects as and when required through the App.\n\n In the app, we have 4 options.**New Story**,**Link Story**,**Post comments**,**Linked Tickets**\n\n\n\n **New Story** \n\n When clicked on the New Story button it loads the Pivotal Tracker project and  based on the selection it will load all the Pivotal Tracker fields The User can make the selection and click on Create Story which would create Story in Pivotal Tracker and then display the corresponding Pivotal Tracker Id in the App \n\n ![Pivotal Tracker](https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528170315/image.png) \n\n\n\n **Link Story** \n\n This tab allows to Link existing Pivotal Tracker Stories to Zendesk Ticket \n\n ![Pivotal](https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528185328/image.png)\n\n\n\n **Post comments** \n\n As the name describes Post a Comment allows user to post a comment to the Pivotal Tracker story from Zendesk\n\n ![Pivotal Tracker](https://files.helpdocs.io/4eyz2q3b1t/articles/m3ksikt38e/1610528194141/image.png)\n\n \n\n **Note:** The Pivotal Tracker Integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-pivotaltracker-connector\u003e \n\n **THIS APP SUPPORTS MULTIPLE Pivotal Tracker Instances as well MULTIPLE Zendesk instances.** ","raw_installation_instructions":" \n 1. Click Install to add the app. \n 2. Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud PivotalTracker App. \n 3. To create the PivotalTracker token, go to profile --\u003e Under Profile tab go down to 'API TOKEN' --\u003e Click create token or copy existing token if already created, enter the token name and generate the token. \n 4.Enter your Zendesk Credentials, your PivotalTracker token and click save. Keep in mind that You will need to provide a token key that you previously created, inside your PivotalTracker account, along with your Zendesk account. \n 5. Take an existing Zendesk ticket and you can start using the app to create/link stories to your PivotalTracker account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://181697.apps.zdusercontent.com/181697/assets/1668504557-40532ea596922b0bcb2c5acbc125c6f7/logo-small.png","large_icon":"https://181697.apps.zdusercontent.com/181697/assets/1668504557-40532ea596922b0bcb2c5acbc125c6f7/logo.png","screenshots":["https://181697.apps.zdusercontent.com/181697/assets/1668504557-40532ea596922b0bcb2c5acbc125c6f7/screenshot-0.png","https://181697.apps.zdusercontent.com/181697/assets/1668504557-40532ea596922b0bcb2c5acbc125c6f7/screenshot-1.png","https://181697.apps.zdusercontent.com/181697/assets/1668504557-40532ea596922b0bcb2c5acbc125c6f7/screenshot-2.png"],"installation_count":0},{"id":181725,"name":"Alterra Answers","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":598879,"app_id":181725,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-23T08:20:27Z","updated_at":"2018-10-23T08:20:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":851,"entity_id":181725,"app_id":181725,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:22.000Z","updated_at":"2019-05-15T05:48:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-10-23T08:20:26Z","updated_at":"2025-04-04T00:04:12Z","terms_conditions_url":null,"app_organization":{"id":1891,"name":"Alterra.ai, Inc.","email":"support@alterra-support.zendesk.com","website":"https://alterra.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[9,3,1],"date_published":"2018-10-23T08:20:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://next.alterra.ai/home/"},"location_names":["modal","ticket_sidebar","top_bar"],"last_update_time":"2020-02-24T20:30:57Z","owner_id":269519,"author_name":"alterra.ai","author_email":"faqbot@alterra.ai","author_url":"https://next.alterra.ai/home","short_description":"AI for customer support. Instantly resolve Tier 1 tickets.","long_description":"\u003ch2\u003eAlterra Answers\u003c/h2\u003e\n\n\u003ch3\u003eAI for customer support. Instantly resolve Tier 1 tickets.\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlterra Answers\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAlterra Answers can instantly resolve about 20% of your support tickets by finding answers in your macros or Zendesk Guide.\u003c/p\u003e\n\n\u003cp\u003eAlterra bot is powered by the most accurate question-answering engine in the industry.\u003cbr\u003e\nTypically, it can deflect up to four times more tickets than other customer service chatbots.\u003c/p\u003e\n\n\u003cp\u003eThe bot finds answers based on meaning - not keywords.\u003cbr\u003e\nWhen a customer files a ticket, Alterra Answers uses Deep Learning to understand the meaning of the question and instantly matches it to the right macro or article in your knowledge base.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eImprove customer satisfaction by shortening time to resolution;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide 24/7 automated intelligent support;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomate repetitive tasks and free up your agents to handle more difficult cases;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduce support costs.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c/strong\u003e\u003cbr\u003e\nAlterra Answers can operate either fully autonomously, in an auto-pilot mode, or together with your agents, in a co-pilot mode.\u003c/p\u003e\n\n\u003cp\u003eIn the auto-pilot mode, the bot can automatically resolve Tier 1 tickets, even when your team is away.\u003cbr\u003e\nWhen the bot can find the answer in your knowledge base, it replies to customers almost immediately.\u003cbr\u003e\nIf the customer is satisfied with the answer, the ticket is solved.\u003cbr\u003e\nOtherwise, the ticket is re-assigned to a human agent.\u003c/p\u003e\n\n\u003cp\u003eIn the co-pilot mode, Alterra Answers works in tandem with your agents, suggesting answers in the Ticket Sidebar on agents’ desktop and thus helping them to resolve more tickets faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCode-free setup:\u003c/strong\u003e\u003cbr\u003e\nSetup couldn’t be easier. Just click Install and it will appear in your Zendesk Support account.\u003cbr\u003e\nTraining the bot requires neither coding nor manual data entry.\u003cbr\u003e\nAlterra Answers pulls the required information from your Zendesk knowledge base and converts it into an intelligent question answering bot.\u003cbr\u003e\nIt is ready to start working on day one. With time the system learns from its own mistakes and gets even smarter.\u003c/p\u003e\n\n\u003cp\u003eLearn more and schedule a free demo here: https://next.alterra.ai/home/answers/zendesk\u003c/p\u003e\n\n\u003cp\u003eTo build a more robust support experience, consider complementing Alterra Answers with Alterra Help Center Search, a cognitive search engine that significantly improves the accuracy of your Help Center search.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGet started with Alterra Answers app:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e1.\u003c/em\u003e Go to the Zendesk Apps Marketplace (Admin \u0026gt; Apps \u0026gt; Marketplace), find Alterra Answers app there and click Install.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e2.\u003c/em\u003e After the successful installation, Alterra Answers app icon depicting a bot will appear in the Top Bar (the screen’s right upper corner). Click on it.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e3.\u003c/em\u003e In the drop-down window click \u0026quot;Link Alterra.ai account\u0026quot;. A modal window will pop up.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e4.\u003c/em\u003e In the modal window click \u0026quot;Login or register at Alterra.ai portal\u0026quot;. You may login with an existing Alterra account or create a new one.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e5.\u003c/em\u003e Click \u0026quot;Link Zendesk Support instance with Alterra.ai\u0026quot; and give Alterra Answers permissions to automatically answer new tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e6. Optional:\u003c/em\u003e Click button \u0026quot;Import Guide\u0026quot; to import Zendesk Guide articles into your FAQ on Alterra.\u003c/p\u003e\n\n\u003cp\u003eNow the Alterra Answers will work in the co-pilot mode. It will show 3 answer suggestions in the Ticket Sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to install auto-pilot mode:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e1.\u003c/em\u003e Install Alterra Answers app.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e2.\u003c/em\u003e Click on Alterra Answers in the Top Bar. A drop-down window will open.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e3.\u003c/em\u003e In the drop-down window enter the email address that you would like to assign to the bot (it will be visible to the end-users) and click \u0026quot;Enable Auto-pilot\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e4. Optional:\u003c/em\u003e in the Alterra Answers drop-down window click link \u0026quot;Alterra Trigger\u0026quot; to update rule for triggering bot reply. By default, the bot replies to all new tickets.\u003c/p\u003e\n\n\u003cp\u003eNow the Alterra Answers will work in the auto-pilot mode. It will automatically answer the tickets specified by Alterra Trigger.\u003c/p\u003e\n","raw_long_description":"## Alterra Answers\n\n### AI for customer support. Instantly resolve Tier 1 tickets.\n\n**Alterra Answers**\n\nAlterra Answers can instantly resolve about 20% of your support tickets by finding answers in your macros or Zendesk Guide.\n\nAlterra bot is powered by the most accurate question-answering engine in the industry.\nTypically, it can deflect up to four times more tickets than other customer service chatbots.\n\nThe bot finds answers based on meaning - not keywords.\nWhen a customer files a ticket, Alterra Answers uses Deep Learning to understand the meaning of the question and instantly matches it to the right macro or article in your knowledge base.\n\n**Benefits:**\n\n*\tImprove customer satisfaction by shortening time to resolution;\n\n*\tProvide 24/7 automated intelligent support;\n\n*\tAutomate repetitive tasks and free up your agents to handle more difficult cases;\n\n*\tReduce support costs.\n\n\n**How it works:**\nAlterra Answers can operate either fully autonomously, in an auto-pilot mode, or together with your agents, in a co-pilot mode.\n\nIn the auto-pilot mode, the bot can automatically resolve Tier 1 tickets, even when your team is away.\nWhen the bot can find the answer in your knowledge base, it replies to customers almost immediately.\nIf the customer is satisfied with the answer, the ticket is solved.\nOtherwise, the ticket is re-assigned to a human agent.\n\nIn the co-pilot mode, Alterra Answers works in tandem with your agents, suggesting answers in the Ticket Sidebar on agents’ desktop and thus helping them to resolve more tickets faster.\n\n**Code-free setup:**\nSetup couldn’t be easier. Just click Install and it will appear in your Zendesk Support account.\nTraining the bot requires neither coding nor manual data entry.\nAlterra Answers pulls the required information from your Zendesk knowledge base and converts it into an intelligent question answering bot.\nIt is ready to start working on day one. With time the system learns from its own mistakes and gets even smarter.\n\nLearn more and schedule a free demo here: https://next.alterra.ai/home/answers/zendesk\n\nTo build a more robust support experience, consider complementing Alterra Answers with Alterra Help Center Search, a cognitive search engine that significantly improves the accuracy of your Help Center search.\n","raw_installation_instructions":"**Get started with Alterra Answers app:**\n\n*1.* Go to the Zendesk Apps Marketplace (Admin \u003e Apps \u003e Marketplace), find Alterra Answers app there and click Install.\n\n*2.* After the successful installation, Alterra Answers app icon depicting a bot will appear in the Top Bar (the screen’s right upper corner). Click on it.\n\n*3.* In the drop-down window click \"Link Alterra.ai account\". A modal window will pop up.\n\n*4.* In the modal window click \"Login or register at Alterra.ai portal\". You may login with an existing Alterra account or create a new one.\n\n*5.* Click \"Link Zendesk Support instance with Alterra.ai\" and give Alterra Answers permissions to automatically answer new tickets.\n\n*6. Optional:* Click button \"Import Guide\" to import Zendesk Guide articles into your FAQ on Alterra.\n\n\nNow the Alterra Answers will work in the co-pilot mode. It will show 3 answer suggestions in the Ticket Sidebar.\n\n**How to install auto-pilot mode:**\n\n*1.* Install Alterra Answers app.\n\n*2.* Click on Alterra Answers in the Top Bar. A drop-down window will open.\n\n*3.* In the drop-down window enter the email address that you would like to assign to the bot (it will be visible to the end-users) and click \"Enable Auto-pilot\".\n\n*4. Optional:* in the Alterra Answers drop-down window click link \"Alterra Trigger\" to update rule for triggering bot reply. By default, the bot replies to all new tickets.\n\n\nNow the Alterra Answers will work in the auto-pilot mode. It will automatically answer the tickets specified by Alterra Trigger.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://181725.apps.zdusercontent.com/181725/assets/1582108588-06281aa15d42e533fdbf90664a751685/logo-small.png","large_icon":"https://181725.apps.zdusercontent.com/181725/assets/1582108588-06281aa15d42e533fdbf90664a751685/logo.png","screenshots":["https://181725.apps.zdusercontent.com/181725/assets/1582108588-06281aa15d42e533fdbf90664a751685/screenshot-0.png","https://181725.apps.zdusercontent.com/181725/assets/1582108588-06281aa15d42e533fdbf90664a751685/screenshot-1.png","https://181725.apps.zdusercontent.com/181725/assets/1582108588-06281aa15d42e533fdbf90664a751685/screenshot-2.png"],"installation_count":14},{"id":181744,"name":"AutoDoc","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":598938,"app_id":181744,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-10-23T11:44:08Z","updated_at":"2018-10-23T11:44:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":140,"entity_id":181744,"app_id":181744,"amount":150,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Dq4OlGypnFblL6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C8BiWEeHxYCAOIl","cost_id":202,"cost_type":"CostStripe","active":true,"created_at":"2018-10-23T11:44:11.000Z","updated_at":"2019-05-15T05:33:47.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-10-23T11:44:07Z","updated_at":"2025-04-04T00:04:12Z","terms_conditions_url":"https://www.hexerve.com/terms-and-conditions","app_organization":{"id":1777,"name":"Hexerve Solutions","email":"support@hexerve.com","website":"www.hexerve.com","country_code":"US","stripe_account_id":"acct_1C8BiWEeHxYCAOIl","state":null},"locations":[10],"date_published":"2018-10-23T11:44:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2019-08-16T17:20:03Z","owner_id":269519,"author_name":"Hexerve Solutions","author_email":"info@hexerve.com","author_url":"https://www.hexerve.com","short_description":"Now speed up your documentation process by double of its speed.","long_description":"\u003cp\u003eAutoDoc is an app whelps you automatically generate documentation in Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eWhen an agent interacts with the customer, he/she has to do a lot of documentation before attending the next ticket/ customer. Many times, employees have to do some repetitive tasks. They may have to open multiple articles and then they copy and paste in the ticket comment box. This can be slow and tedious and is where \u0026#39;AutoDoc\u0026#39; comes in the picture.\u003c/p\u003e\n\n\u003cp\u003eAutodoc does not use any external servers to store the content for security purpose. The app has two main buttons, one is for search for content in your Zendesk Guide account and the other one is to add the documents respectively.\u003c/p\u003e\n\n\u003cp\u003eThe \u0026#39;Search\u0026#39; button will be used to search the articles/documentation from Zendesk Guide. Search button contains 3 more options ( All, Favorites, Enable/ disable ), each of which peform a different activity.\u003c/p\u003e\n\n\u003cp\u003e\u0026#39;All\u0026#39; will search for content from all of your Zendesk Guide content.\u003c/p\u003e\n\n\u003cp\u003e\u0026#39;Favorite\u0026#39; will only display a list of the articles posted by you.\u003c/p\u003e\n\n\u003cp\u003e\u0026#39;Enable/disable\u0026#39; controls the Auto-copy feature. The auto-copy feature is really helpful when visiting multiple articles when you are looking for any solution. If this feature is enabled, \u0026#39;Mouse Cursor Selection\u0026#39; is converted into \u0026#39;Copy\u0026#39; feature (CTRL+V) so whenever you select some text or line, it will be copied into the clipboard automatically and when you want to paste it to the ticket comment, you don\u0026#39;t have to leave the window.  You simply need to press the key combination \u0026#39;CTRL+V\u0026#39; from your left hand to paste in the content you just copied.\u003c/p\u003e\n\n\u003cp\u003eThe \u0026#39;Add\u0026#39; button in the UI lets you add the documentation from ticket commentsto add the articles in the Zendesk Guide. When you click on this button, it copies the \u0026#39;Subject line as a title\u0026#39; and you will be given the category where you want to add the article in. Once you select the category, you can click on submit. This is how you can add the article in Zendesk Guide for future use for yourselft and other agents.\u003c/p\u003e\n\n\u003cp\u003eNext time when an employee wants to load/search the same, he can simply type the article heading/ document/ content in the \u0026#39;Search\u0026#39; area in our app and then it will open the same articles in the results and then expand the article and select anything, it will be copied in the clipboard which you paste in the description area.\u003c/p\u003e\n\n\u003cp\u003eOne of the best features of this app will be using the shortcut as a macro but before that, you need to save the documents accordingly. If you are in the ticket\u0026#39;s description box, you simply need to press \u0026#39;`\u0026#39; once and then the article no/ error code and then it will be expanded automatically to save your lots of time and speed up the process.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\u003c/p\u003e\n\n\u003cp\u003eGo to the Marketplace icon under Apps.\u003c/p\u003e\n\n\u003cp\u003eUse the search bar at the far right end to search for the \u0026#39;AutoDoc\u0026#39; app.\u003c/p\u003e\n\n\u003cp\u003eOn the \u0026#39;AutoDoc\u0026#39; app page, click the Install App button in the upper right corner.\u003c/p\u003e\n\n\u003cp\u003eClick on install button to install the \u0026#39;AutoDoc\u0026#39; app.\u003c/p\u003e\n\n\u003cp\u003eThen the app will be loaded on the right side of Zendesk support Window.\u003c/p\u003e\n\n\u003cp\u003eNow to use this app, you need to open any ticket and controls of the app begin to appear on the right side app window.\u003c/p\u003e\n","raw_long_description":"AutoDoc is an app whelps you automatically generate documentation in Zendesk Support.\n\n When an agent interacts with the customer, he/she has to do a lot of documentation before attending the next ticket/ customer. Many times, employees have to do some repetitive tasks. They may have to open multiple articles and then they copy and paste in the ticket comment box. This can be slow and tedious and is where 'AutoDoc' comes in the picture.\n\n Autodoc does not use any external servers to store the content for security purpose. The app has two main buttons, one is for search for content in your Zendesk Guide account and the other one is to add the documents respectively.\n\n The 'Search' button will be used to search the articles/documentation from Zendesk Guide. Search button contains 3 more options ( All, Favorites, Enable/ disable ), each of which peform a different activity.\n\n 'All' will search for content from all of your Zendesk Guide content.\n\n 'Favorite' will only display a list of the articles posted by you.\n\n 'Enable/disable' controls the Auto-copy feature. The auto-copy feature is really helpful when visiting multiple articles when you are looking for any solution. If this feature is enabled, 'Mouse Cursor Selection' is converted into 'Copy' feature (CTRL+V) so whenever you select some text or line, it will be copied into the clipboard automatically and when you want to paste it to the ticket comment, you don't have to leave the window.  You simply need to press the key combination 'CTRL+V' from your left hand to paste in the content you just copied.\n\n The 'Add' button in the UI lets you add the documentation from ticket commentsto add the articles in the Zendesk Guide. When you click on this button, it copies the 'Subject line as a title' and you will be given the category where you want to add the article in. Once you select the category, you can click on submit. This is how you can add the article in Zendesk Guide for future use for yourselft and other agents.\n\n Next time when an employee wants to load/search the same, he can simply type the article heading/ document/ content in the 'Search' area in our app and then it will open the same articles in the results and then expand the article and select anything, it will be copied in the clipboard which you paste in the description area.\n\n One of the best features of this app will be using the shortcut as a macro but before that, you need to save the documents accordingly. If you are in the ticket's description box, you simply need to press '`' once and then the article no/ error code and then it will be expanded automatically to save your lots of time and speed up the process.","raw_installation_instructions":"Sign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.\n\n Go to the Marketplace icon under Apps.\n\n Use the search bar at the far right end to search for the 'AutoDoc' app.\n\n On the 'AutoDoc' app page, click the Install App button in the upper right corner.\n\n Click on install button to install the 'AutoDoc' app.\n\n Then the app will be loaded on the right side of Zendesk support Window.\n\n Now to use this app, you need to open any ticket and controls of the app begin to appear on the right side app 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It saves time on every call by auto-creating and auto-filling the ticket. It includes advanced options such as IVR and Call Recording integration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTop level features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOne beautifully simple screen to manage your Zendesk, and Cisco Contact Center, activities\u003c/li\u003e\n\u003cli\u003eDisplay the caller\u0026#39;s open tickets, or profile, to the agent\u003c/li\u003e\n\u003cli\u003eDisplay IVR data to agent - e.g. reason for call, or account number\u003c/li\u003e\n\u003cli\u003eOne-click to make calls from phone numbers in Zendesk\u003c/li\u003e\n\u003cli\u003eContact-center controls (answer, release, end-wrap, ready, not-ready (with reason), pause recording, login, logout)\u003c/li\u003e\n\u003cli\u003eAdd call recording link to ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCT EaziPopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an \u0026#39;out-of-the-box\u0026#39; offering that integrates Zendesk with Cisco Contact Center via Cisco Finesse and Cisco WFO-QM (Calabrio). This means that there is no special integration work, or customization that needs to be done, for it to work at your site.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOne environment to manage your Zendesk and Cisco Contact Center interactions\u003c/li\u003e\n\u003cli\u003eBrowser only App - no desktop install\u003c/li\u003e\n\u003cli\u003eSave agent time on every call\u003c/li\u003e\n\u003cli\u003eBoost customer service with improved handling speed\u003c/li\u003e\n\u003cli\u003eEnergize agents through reduction of tedious tasks\u003c/li\u003e\n\u003cli\u003eEnhanced reporting of ticket sources\u003c/li\u003e\n\u003cli\u003eInstant access to call recordings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCore Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn App in Zendesk to control the vast majority of your interaction with Cisco contact Center\u003c/li\u003e\n\u003cli\u003eAuto-logon to Cisco Contact Center within Zendesk\u003c/li\u003e\n\u003cli\u003eSupports logon as Mobile Agent\u003c/li\u003e\n\u003cli\u003eSet your state (ready, end-wrap, not-ready with reason etc.) within Zendesk\u003c/li\u003e\n\u003cli\u003eNot Ready reasons auto-loaded from Cisco\u003c/li\u003e\n\u003cli\u003eAnswer and release calls in Zendesk\u003c/li\u003e\n\u003cli\u003eAuto-create Zendesk user for callers that are unknown\u003c/li\u003e\n\u003cli\u003eAuto-create new Zendesk ticket, if none open for caller\u003c/li\u003e\n\u003cli\u003eAuto-display list of open tickets for caller\u003c/li\u003e\n\u003cli\u003eAuto-display the open ticket for caller, if only one open\u003c/li\u003e\n\u003cli\u003eFlexible options and dial plan\u003c/li\u003e\n\u003cli\u003eSpecially designed to cope with all phone number formats\u003c/li\u003e\n\u003cli\u003eReport on tickets initiated by phone calls\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIVR choices can auto-select the ticket form\u003c/li\u003e\n\u003cli\u003eAuto-tag IVR data to the Zendesk ticket\u003c/li\u003e\n\u003cli\u003eFind caller based on IVR data, e.g. customer ID or ticket ref.\u003c/li\u003e\n\u003cli\u003eCall recording info such as duration and agent added to the ticket for each call\u003c/li\u003e\n\u003cli\u003eCall Recording link added to the ticket for each call\u003c/li\u003e\n\u003cli\u003eControls to Pause and Resume current call recording\u003c/li\u003e\n\u003cli\u003eTag Zendesk data to a call recording for easy search\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"http://www.ct-solutions.com/zendesk\"\u003eCLICK HERE to request a demo now.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eCT EaziPopper requires professional installation, provided by CT Solutions. 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It includes advanced options such as IVR and Call Recording integration.\n\n\n**Top level features**\n\n - One beautifully simple screen to manage your Zendesk, and Cisco Contact Center, activities\n - Display the caller's open tickets, or profile, to the agent\n - Display IVR data to agent - e.g. reason for call, or account number\n - One-click to make calls from phone numbers in Zendesk\n - Contact-center controls (answer, release, end-wrap, ready, not-ready (with reason), pause recording, login, logout)\n - Add call recording link to ticket\n\nCT EaziPopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an 'out-of-the-box' offering that integrates Zendesk with Cisco Contact Center via Cisco Finesse and Cisco WFO-QM (Calabrio). This means that there is no special integration work, or customization that needs to be done, for it to work at your site.\n\n\n**Benefits**\n\n - One environment to manage your Zendesk and Cisco Contact Center interactions\n - Browser only App - no desktop install\n - Save agent time on every call\n - Boost customer service with improved handling speed\n - Energize agents through reduction of tedious tasks\n - Enhanced reporting of ticket sources\n - Instant access to call recordings\n\n\n**Core Features**\n\n - An App in Zendesk to control the vast majority of your interaction with Cisco contact Center\n - Auto-logon to Cisco Contact Center within Zendesk\n - Supports logon as Mobile Agent\n - Set your state (ready, end-wrap, not-ready with reason etc.) within Zendesk\n - Not Ready reasons auto-loaded from Cisco\n - Answer and release calls in Zendesk\n - Auto-create Zendesk user for callers that are unknown\n - Auto-create new Zendesk ticket, if none open for caller\n - Auto-display list of open tickets for caller\n - Auto-display the open ticket for caller, if only one open\n - Flexible options and dial plan\n - Specially designed to cope with all phone number formats\n - Report on tickets initiated by phone calls\n\n\n**Advanced Features**\n\n - IVR choices can auto-select the ticket form\n - Auto-tag IVR data to the Zendesk ticket\n - Find caller based on IVR data, e.g. customer ID or ticket ref.\n - Call recording info such as duration and agent added to the ticket for each call\n - Call Recording link added to the ticket for each call\n - Controls to Pause and Resume current call recording\n - Tag Zendesk data to a call recording for easy search\n\n\n[CLICK HERE to request a demo now.](http://www.ct-solutions.com/zendesk)","raw_installation_instructions":"CT EaziPopper requires professional installation, provided by CT Solutions. 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Give your agents a shared inbox for SMS, MMS, RCS, WhatsApp, and more — with AI agents that automate the repetitive work and an AI copilot that helps humans respond faster and better.\u003cbr\u003e\nText-enable an existing phone number while keeping voice service intact, or provision a new number with call forwarding. Every conversation logs to the right ticket automatically.\u003cbr\u003e\n\u003cstrong\u003eWhy support teams choose Heymarket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eMap Zendesk Groups and Brands to multiple inboxes\u003c/strong\u003e — route messages by team, region, product line, or brand so the right agents see the right conversations\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eAI agents that take action\u003c/strong\u003e — autonomously qualify, triage, tag, and respond to routine inquiries 24/7, escalating to humans when needed\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAI copilot for agents\u003c/strong\u003e — suggested replies, summarization, tone adjustment, and translation to help agents respond faster\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompliance and consent, built in\u003c/strong\u003e\u003cbr\u003e\nMessaging regulations are complex. Heymarket handles them for you:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eTCPA compliance\u003c/strong\u003e — enforce express written consent, honor time-of-day restrictions, and maintain a full consent audit trail\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAutomatic opt-out management\u003c/strong\u003e — STOP, UNSUBSCRIBE, CANCEL, and custom keywords are honored instantly across all channels, with opt-in keywords supported for re-engagement\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eQuiet hours\u003c/strong\u003e — configurable per inbox, brand, or time zone to prevent messages outside allowed hours\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003e10DLC registration and management\u003c/strong\u003e — brand and campaign registration handled with carrier compliance built in\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eEnterprise security\u003c/strong\u003e — SOC 2 Type II, HIPAA support, SAML SSO, audit logs, and dedicated numbers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull integration feature set\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eAssignments\u003c/strong\u003e — assign chats to agents or teams\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAuto Response\u003c/strong\u003e — automated replies based on time, first incoming message, or specific keywords\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAutomations\u003c/strong\u003e — trigger/action framework to auto-assign chats or add users to lists\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eTemplates\u003c/strong\u003e — reusable messages with merge tokens for personalization at scale\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003ePrivate notes\u003c/strong\u003e — internal collaboration on any conversation\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eNotifications\u003c/strong\u003e — intelligent desktop and mobile alerts with configurable do-not-disturb\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eReports\u003c/strong\u003e — usage and team performance dashboards, including agent KPIs\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eNative mobile apps\u003c/strong\u003e — award-winning iOS and Android apps\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAdministration\u003c/strong\u003e — granular user permissions, integrations, and custom fields\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eLists and campaigns\u003c/strong\u003e — proactive outreach with targeted messaging\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport you can count on\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nReal human support — not chatbots. Every customer gets onboarding, a dedicated help center, live chat, and email support. Enterprise plans include a dedicated CSM, priority SLAs, and quarterly business reviews.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eGet started\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nInstall Heymarket for Zendesk to give your support team an AI-powered omnichannel messaging platform with compliance handled — or book a demo to see it in action. \u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.heymarket.com/dpa/\"\u003eData Processing Agreement\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eLearn about our \u003ca href=\"https://www.heymarket.com/privacy/\"\u003eprivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHeymarket’s Zendesk integration will automatically create and push business  text messages to your Zendesk ticket queue. You will be able to view the SMS both in Zendesk and in Heymarket.\u003c/p\u003e\n\n\u003cp\u003eThere are two type of integrations between Heymarket and Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eHeymarket Widget\u003c/h3\u003e\n\n\u003cp\u003eThe widget app allows your agents to  use Heymarket within Zendesk. They can read, reply, and send new  text messages from the widget. Contacts do not sync with this integration.\u003c/p\u003e\n\n\u003cp\u003eFollow these steps to enable the widget integration:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIf you don’t already have one, \u003ca href=\"https://heymarket.com/signup\"\u003esign up\u003c/a\u003e for a Heymarket account.\u003c/li\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://www.zendesk.com/apps/support/heymarket/\"\u003eHeymarket listing\u003c/a\u003e in the Zendesk Marketplace \u003c/li\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eSign in with your Heymarket account\u003c/li\u003e\n\u003cli\u003eFrom the Zendesk Admin Home / Apps / Manage section, you should now see Heymarket listed as an installed app.\n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Manage-App.png\" alt=\"Screenshot\"\u003e\u003c/li\u003e\n\u003cli\u003eYour agents will now see a Heymarket logo in the top right corner of Zendesk. When clicked, they can access text messages.\n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Widget-Location.png\" alt=\"Screenshot\"\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eChannel Integration\u003c/h3\u003e\n\n\u003cp\u003eThe Heymarket channel integration automatically creates a Zendesk ticket for all incoming text messages and lets agents respond directly from Zendesk. Contacts will also be automatically created in Zendesk for incoming text messages from your contacts in Heymarket.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIf you don’t already have one, \u003ca href=\"https://heymarket.com/signup\"\u003esign up\u003c/a\u003e for a Heymarket account.\u003c/li\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://www.zendesk.com/apps/support/heymarket/\"\u003eHeymarket listing\u003c/a\u003e in the Zendesk Marketplace \u003c/li\u003e\n\u003cli\u003eGo to the Zendesk Admin Home / Channels / Channel Integrations\n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Channels-Tab.png\" alt=\"Screenshot\"\u003e\u003c/li\u003e\n\u003cli\u003eClick on ‘Heymarket’, then on “Add Account” and log in with your Heymarket account \n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Add-acount.png\" alt=\"Screenshot\"\u003e \n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Heymarket-Credentials.png\" alt=\"Screenshot\"\u003e\u003c/li\u003e\n\u003cli\u003eFrom Heymarket, go to Administration / Integrations / Zendesk and map your Zendesk account with the appropriate Heymarket inbox\n\u003cimg src=\"https://www.heymarket.com/wp-content/uploads/2018/11/Heymarket_integration.png\" alt=\"Screenshot\"\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Heymarket for Zendesk**\n\nHeymarket turns Zendesk into an omnichannel messaging platform for customer support teams. Give your agents a shared inbox for SMS, MMS, RCS, WhatsApp, and more — with AI agents that automate the repetitive work and an AI copilot that helps humans respond faster and better.\nText-enable an existing phone number while keeping voice service intact, or provision a new number with call forwarding. Every conversation logs to the right ticket automatically.\n**Why support teams choose Heymarket**\n\n-   **Map Zendesk Groups and Brands to multiple inboxes** — route messages by team, region, product line, or brand so the right agents see the right conversations\n -   **AI agents that take action** — autonomously qualify, triage, tag, and respond to routine inquiries 24/7, escalating to humans when needed\n-   **AI copilot for agents** — suggested replies, summarization, tone adjustment, and translation to help agents respond faster\n\n**Compliance and consent, built in**\nMessaging regulations are complex. Heymarket handles them for you:  \n\n-   **TCPA compliance** — enforce express written consent, honor time-of-day restrictions, and maintain a full consent audit trail\n-   **Automatic opt-out management** — STOP, UNSUBSCRIBE, CANCEL, and custom keywords are honored instantly across all channels, with opt-in keywords supported for re-engagement\n-   **Quiet hours** — configurable per inbox, brand, or time zone to prevent messages outside allowed hours\n-   **10DLC registration and management** — brand and campaign registration handled with carrier compliance built in\n-   **Enterprise security** — SOC 2 Type II, HIPAA support, SAML SSO, audit logs, and dedicated numbers\n\n**Full integration feature set**  \n\n-   **Assignments** — assign chats to agents or teams\n-   **Auto Response** — automated replies based on time, first incoming message, or specific keywords\n-   **Automations** — trigger/action framework to auto-assign chats or add users to lists\n-   **Templates** — reusable messages with merge tokens for personalization at scale\n-   **Private notes** — internal collaboration on any conversation\n-   **Notifications** — intelligent desktop and mobile alerts with configurable do-not-disturb\n-   **Reports** — usage and team performance dashboards, including agent KPIs\n-   **Native mobile apps** — award-winning iOS and Android apps\n-   **Administration** — granular user permissions, integrations, and custom fields\n-   **Lists and campaigns** — proactive outreach with targeted messaging\n\n**Support you can count on**  \nReal human support — not chatbots. Every customer gets onboarding, a dedicated help center, live chat, and email support. Enterprise plans include a dedicated CSM, priority SLAs, and quarterly business reviews.  \n**Get started**  \nInstall Heymarket for Zendesk to give your support team an AI-powered omnichannel messaging platform with compliance handled — or book a demo to see it in action. \n\n Learn how we handle your data in our [Data Processing Agreement](https://www.heymarket.com/dpa/) \n\n Learn about our [privacy policy](https://www.heymarket.com/privacy/)","raw_installation_instructions":"Heymarket’s Zendesk integration will automatically create and push business  text messages to your Zendesk ticket queue. You will be able to view the SMS both in Zendesk and in Heymarket.\n\nThere are two type of integrations between Heymarket and Zendesk.\n\n### Heymarket Widget\n\nThe widget app allows your agents to  use Heymarket within Zendesk. They can read, reply, and send new  text messages from the widget. Contacts do not sync with this integration.\n\nFollow these steps to enable the widget integration:\n\n1. If you don’t already have one, [sign up](https://heymarket.com/signup) for a Heymarket account.\n2. Go to the [Heymarket listing](https://www.zendesk.com/apps/support/heymarket/) in the Zendesk Marketplace \n3. Install the app\n4. Sign in with your Heymarket account\n5. From the Zendesk Admin Home / Apps / Manage section, you should now see Heymarket listed as an installed app.\n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Manage-App.png)\n6. Your agents will now see a Heymarket logo in the top right corner of Zendesk. When clicked, they can access text messages.\n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Widget-Location.png)\n\n### Channel Integration\n\nThe Heymarket channel integration automatically creates a Zendesk ticket for all incoming text messages and lets agents respond directly from Zendesk. Contacts will also be automatically created in Zendesk for incoming text messages from your contacts in Heymarket.\n\n1. If you don’t already have one, [sign up](https://heymarket.com/signup) for a Heymarket account.\n2. Go to the [Heymarket listing](https://www.zendesk.com/apps/support/heymarket/) in the Zendesk Marketplace \n3. Go to the Zendesk Admin Home / Channels / Channel Integrations\n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Channels-Tab.png)\n4. Click on ‘Heymarket’, then on “Add Account” and log in with your Heymarket account \n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Add-acount.png) \n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Heymarket-Credentials.png)\n5. From Heymarket, go to Administration / Integrations / Zendesk and map your Zendesk account with the appropriate Heymarket inbox\n![Screenshot](https://www.heymarket.com/wp-content/uploads/2018/11/Heymarket_integration.png)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://183354.apps.zdusercontent.com/183354/assets/1785947969-656811fc3dcc98c83e9803284d197cc2/logo-small.png","large_icon":"https://183354.apps.zdusercontent.com/183354/assets/1785947969-656811fc3dcc98c83e9803284d197cc2/logo.png","screenshots":["https://183354.apps.zdusercontent.com/183354/assets/1785947969-656811fc3dcc98c83e9803284d197cc2/screenshot-0.png","https://183354.apps.zdusercontent.com/183354/assets/1785947969-656811fc3dcc98c83e9803284d197cc2/screenshot-1.png","https://183354.apps.zdusercontent.com/183354/assets/1785947969-656811fc3dcc98c83e9803284d197cc2/screenshot-2.png"],"installation_count":26},{"id":184030,"name":"Zoho Survey","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":604768,"app_id":184030,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-12T10:37:17Z","updated_at":"2018-11-12T10:37:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":861,"entity_id":184030,"app_id":184030,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:34.000Z","updated_at":"2019-05-15T05:48:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-12T10:37:16Z","updated_at":"2025-04-04T00:04:15Z","terms_conditions_url":null,"app_organization":{"id":2004,"name":"Zoho Survey","email":"support@zohosurvey.com","website":"https://www.zoho.com/survey","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2018-11-12T10:37:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/survey/pricing.html"},"location_names":["nav_bar"],"last_update_time":"2019-04-15T21:47:55Z","owner_id":269519,"author_name":"Zoho Survey","author_email":"support@zohosurvey.com","author_url":"https://www.zoho.com/survey/","short_description":"Boost your customer satisfaction with the right information using Zoho Survey.","long_description":"\u003ch5\u003eZoho Survey + Zendesk = Satisfied customers.\u003c/h5\u003e\n\n\u003cp\u003eUse Zoho Survey to gather the information you need to improve your customer service. \u003c/p\u003e\n\n\u003cp\u003eAlready being used by 100,000 businesses, Zoho Survey makes sure you can create surveys and follow up on your customers with no hassle. \u003c/p\u003e\n\n\u003cp\u003eZoho Survey has templates covering several industries and their specific needs, including hospitality, healthcare, education, and marketing. \u003c/p\u003e\n\n\u003ch5\u003eUsing the Zoho Survey integration with Zendesk can build your customer relationships better by:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSending branded surveys via Zendesk to increase your response rates \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracking customers\u0026#39; responses with branded customer experience surveys and email campaigns \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHaving a higher chance of converting potential clients using mailing lists and surveys \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically organizing your customers and contacts into separate lists \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSending your clients customized emails \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWorking on mistakes by collecting negative feedback for immediate action \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMapping client responses and measuring trends with Zoho Reports\u0026#39; detailed analytics \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSo start turning your customer feedback into useful action with Zoho Survey \u003c/p\u003e\n\n\u003cp\u003eThe integration syncs all of your Zoho Survey account data with Zendesk\u0026#39;s, importing your mailing lists so that you can easily start sending them as campaigns.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eZendesk and Zoho Survey integration setup is really simple and just takes minutes. \u003c/p\u003e\n\n\u003cp\u003eStart sending surveys to your Zendesk customers by following the simple steps below: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick Install and log in using your Zohocorp or other IDP login to get started using Zoho Survey with Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZoho Survey requires access to your Zendesk data to kickstart the integration. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk will then sync all your content with Zoho Survey, loading all pre-created surveys from your account. In case you don\u0026#39;t have any, you can jump in by choosing one of Zoho Survey\u0026#39;s pre-built templates. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose a collector for your survey, and choose the list of customers you want to distribute it to. This will be synchronized with your existing data. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThere are multiple choices depending on the collectors for your survey and the template as options. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you\u0026#39;ve decided on the survey, send it to all your preferred mailing lists in minutes via a customized email campaign. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTrack the opened/unopened responses and other feedback from the same window. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have other questions with Zoho Survey, our Support is there to sort out all your problems.\u003c/p\u003e\n","raw_long_description":"##### Zoho Survey + Zendesk = Satisfied customers. \n\n Use Zoho Survey to gather the information you need to improve your customer service. \n\n Already being used by 100,000 businesses, Zoho Survey makes sure you can create surveys and follow up on your customers with no hassle. \n\n Zoho Survey has templates covering several industries and their specific needs, including hospitality, healthcare, education, and marketing. \n\n##### Using the Zoho Survey integration with Zendesk can build your customer relationships better by: \n\n * Sending branded surveys via Zendesk to increase your response rates \n\n * Tracking customers' responses with branded customer experience surveys and email campaigns \n\n * Having a higher chance of converting potential clients using mailing lists and surveys \n\n * Automatically organizing your customers and contacts into separate lists \n\n * Sending your clients customized emails \n\n * Working on mistakes by collecting negative feedback for immediate action \n\n * Mapping client responses and measuring trends with Zoho Reports' detailed analytics \n\n So start turning your customer feedback into useful action with Zoho Survey \n\n The integration syncs all of your Zoho Survey account data with Zendesk's, importing your mailing lists so that you can easily start sending them as campaigns.","raw_installation_instructions":"Zendesk and Zoho Survey integration setup is really simple and just takes minutes. \n\n Start sending surveys to your Zendesk customers by following the simple steps below: \n\n * Click Install and log in using your Zohocorp or other IDP login to get started using Zoho Survey with Zendesk. \n\n * Zoho Survey requires access to your Zendesk data to kickstart the integration. \n\n * Zendesk will then sync all your content with Zoho Survey, loading all pre-created surveys from your account. In case you don't have any, you can jump in by choosing one of Zoho Survey's pre-built templates. \n\n * Choose a collector for your survey, and choose the list of customers you want to distribute it to. This will be synchronized with your existing data. \n\n * There are multiple choices depending on the collectors for your survey and the template as options. \n\n * Once you've decided on the survey, send it to all your preferred mailing lists in minutes via a customized email campaign. \n\n * Track the opened/unopened responses and other feedback from the same window. \n\n If you have other questions with Zoho Survey, our Support is there to sort out all your problems.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://184030.apps.zdusercontent.com/184030/assets/1555051343-04ef46e43472f55dffde2d2e99533de5/logo-small.png","large_icon":"https://184030.apps.zdusercontent.com/184030/assets/1555051343-04ef46e43472f55dffde2d2e99533de5/logo.png","screenshots":["https://184030.apps.zdusercontent.com/184030/assets/1555051343-04ef46e43472f55dffde2d2e99533de5/screenshot-0.png","https://184030.apps.zdusercontent.com/184030/assets/1555051343-04ef46e43472f55dffde2d2e99533de5/screenshot-1.png","https://184030.apps.zdusercontent.com/184030/assets/1555051343-04ef46e43472f55dffde2d2e99533de5/screenshot-2.png"],"installation_count":35},{"id":184245,"name":"Evolux","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":605550,"app_id":184245,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-13T21:03:25Z","updated_at":"2018-11-13T21:03:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":605549,"app_id":184245,"name":"evolux_url","kind":"text","required":true,"position":1,"created_at":"2018-11-13T21:03:25Z","updated_at":"2018-11-13T21:03:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":869,"entity_id":184245,"app_id":184245,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:43.000Z","updated_at":"2019-05-15T05:48:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-13T21:03:22Z","updated_at":"2025-04-04T00:04:15Z","terms_conditions_url":null,"app_organization":{"id":2008,"name":"Evolux","email":"suporte@evolux.net.br","website":"","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1,3],"date_published":"2018-11-13T21:03:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.evolux.net.br/"},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2021-08-10T16:28:16Z","owner_id":269519,"author_name":"Evolux","author_email":"contato@evolux.net.br","author_url":"https://evolux.net.br","short_description":"Evolux Agent Panel widget for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing/\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e Evolux is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. Evolux offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from Evolux using this widget\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app, specify your evolux url in the app settings through the Zendesk interface\u003c/p\u003e\n","raw_long_description":"**Available only to agents with \"Talk - Partner Edition\" seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing/)).** Evolux is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. Evolux offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from Evolux using this widget","raw_installation_instructions":"After installing the app, specify your evolux url in the app settings through the Zendesk interface","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://184245.apps.zdusercontent.com/184245/assets/1628513784-822d1e0a2c8fbda57d08e3a3ed5e9fbe/logo-small.png","large_icon":"https://184245.apps.zdusercontent.com/184245/assets/1628513784-822d1e0a2c8fbda57d08e3a3ed5e9fbe/logo.png","screenshots":["https://184245.apps.zdusercontent.com/184245/assets/1628513784-822d1e0a2c8fbda57d08e3a3ed5e9fbe/screenshot-0.png","https://184245.apps.zdusercontent.com/184245/assets/1628513784-822d1e0a2c8fbda57d08e3a3ed5e9fbe/screenshot-1.png","https://184245.apps.zdusercontent.com/184245/assets/1628513784-822d1e0a2c8fbda57d08e3a3ed5e9fbe/screenshot-2.png"],"installation_count":8},{"id":184848,"name":"Telegramer","state":"published","version":"4.1","framework_version":"2.0","parameters":[{"id":606789,"app_id":184848,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-19T18:08:31Z","updated_at":"2018-11-19T18:08:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3071,"entity_id":184848,"app_id":184848,"amount":500,"name":"Beginner","description":"\u003cul\u003e\n\u003cli\u003e1 bot\u003c/li\u003e\n\u003cli\u003e1500 messages\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LXqD6DY9zFFpkH2ZKGz1VT8","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1043,"cost_type":"CostStripe","active":false,"created_at":"2022-08-31T17:33:45.000Z","updated_at":"2022-08-31T17:33:45.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5446,"entity_id":184848,"app_id":184848,"amount":900,"name":"Beginner","description":"\u003cul\u003e\n\u003cli\u003e1 bot\u003c/li\u003e\n\u003cli\u003e1500 messages\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXKp0DY9zFFpkH2xB7q4Kir","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1590,"cost_type":"CostStripe","active":true,"created_at":"2025-12-02T17:49:18.000Z","updated_at":"2025-12-02T17:49:18.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":144,"entity_id":184848,"app_id":184848,"amount":1499,"name":"Professional","description":"\u003cul\u003e\n\u003cli\u003e2 bots\u003c/li\u003e\n\u003cli\u003eUnlimited messages\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_E08Wq51w6Yhmfu","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":205,"cost_type":"CostStripe","active":false,"created_at":"2018-11-19T18:08:32.000Z","updated_at":"2019-05-15T05:33:52.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5447,"entity_id":184848,"app_id":184848,"amount":2900,"name":"Professional","description":"\u003cul\u003e\n\u003cli\u003e2 bots\u003c/li\u003e\n\u003cli\u003eUnlimited messages\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXKqVDY9zFFpkH2mQKrQxNH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1591,"cost_type":"CostStripe","active":true,"created_at":"2025-12-02T17:49:19.000Z","updated_at":"2025-12-02T17:49:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":3072,"entity_id":184848,"app_id":184848,"amount":4900,"name":"Leader","description":"\u003cp\u003eUnlimited bots\u003cbr\u003e\nand messages\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LXqFgDY9zFFpkH2gyqyT3oH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1044,"cost_type":"CostStripe","active":false,"created_at":"2022-08-31T17:33:46.000Z","updated_at":"2022-08-31T17:33:46.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5448,"entity_id":184848,"app_id":184848,"amount":5900,"name":"Leader","description":"\u003cp\u003eUnlimited bots\u003cbr\u003e\nand messages\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXKrHDY9zFFpkH2rW4Ng5pt","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1592,"cost_type":"CostStripe","active":true,"created_at":"2025-12-02T17:49:19.000Z","updated_at":"2025-12-02T17:49:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-11-19T18:08:30Z","updated_at":"2025-12-09T22:04:04Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[1,3],"date_published":"2018-11-19T18:08:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2025-12-09T22:04:00Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"Support your customers in Telegram.","long_description":"\u003cp\u003eTelegram is a freeware, cross-platform instant messaging service with 1B active users. \u003cbr\u003e\nThis integration uses the Telegram bots/Business chatbot feature to connect to your customers via one-to-one, group chats, and channels comments.\u003cbr\u003e\u003cbr\u003e\nYou can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.\u003c/p\u003e\n\n\u003ch4\u003e\u003ca href=\"https://apps.oapps.io/telegramer\"\u003eFind out more details\u003c/a\u003e\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://oapps.io/products/zendesk/telegramer\"\u003e\u003cimg src=\"https://ocdn.cloud/assets/img/telegram_video_thumb.png\" alt=\"Telegramer demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eChat-like experience with instant updates ( \u0026lt; 5 seconds). \u003c/li\u003e\n\u003cli\u003eGet video, images, locations, contacts, and files. Preview media content in the ticket.\u003c/li\u003e\n\u003cli\u003eSend files and images back to Telegram users.\u003c/li\u003e\n\u003cli\u003eReply to comments from your Telegram channels.\u003c/li\u003e\n\u003cli\u003eReceive messages from telegram groups.\u003c/li\u003e\n\u003cli\u003eEdit or delete messages in groups.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSimple greeting flow to collect user details before the chat.\u003c/li\u003e\n\u003cli\u003eUse standard Zendesk Explore reporting.\u003c/li\u003e\n\u003cli\u003eSend proactive messages to groups and users.\u003c/li\u003e\n\u003cli\u003eConnect personal account via Telegram Business chatbot to answer direct messages. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003ch3\u003eTry It Free\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart your free trial today!\u003c/strong\u003e You can uninstall anytime.\u003cbr\u003e\u003cbr\u003e\nFind more details in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360003719920\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Telegram and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Telegram user identifiers (username, name, ID, avatar), messages, and attachments.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days, attachments 180 days (or 1 hour if stored in Zendesk).\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eGet our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1115148/notifier/\"\u003eNotifier app\u003c/a\u003e to receive push notifications about ticket updates\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFirst, install the Telegramer app. You can use the \u003cstrong\u003eNOCC\u003c/strong\u003e coupon to bypass entering the card details. \u003c/p\u003e\n\n\u003cp\u003eThen, create your bot using \u003ca href=\"https://telegram.me/BotFather\"\u003e@BotFather\u003c/a\u003e. You will get a token. Alternatively, use the token from your existing telegram bot.\u003c/p\u003e\n\n\u003ch3\u003eIn Zendesk:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Zendesk Admin Center \u0026gt; Channel apps.\u003c/li\u003e\n\u003cli\u003eClick on Telegramer -\u0026gt; Accounts tab -\u0026gt; Add account.\u003c/li\u003e\n\u003cli\u003ePaste your Bot Token into the Telegram bot token field.\u003c/li\u003e\n\u003cli\u003ePress Save.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003ePlease \u003ca href=\"mailto:zendesk@oapps.io\"\u003econtact us\u003c/a\u003e if you have any issues. \u003cbr\u003e\nAfter you install the app, you can configure it in \u003cem\u003eAdmin Center \u0026gt; Channel apps\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can report bugs and request new features in our \u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360003719920\"\u003eHelp Center\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://status.oapps.io/\"\u003eService Status page\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"Telegram is a freeware, cross-platform instant messaging service with 1B active users. \r\nThis integration uses the Telegram bots/Business chatbot feature to connect to your customers via one-to-one, group chats, and channels comments.  \r\nYou can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.\r\n\r\n#### [Find out more details](https://apps.oapps.io/telegramer)\r\n\r\n[![Telegramer demo video](https://ocdn.cloud/assets/img/telegram_video_thumb.png)](https://oapps.io/products/zendesk/telegramer)\r\n\r\n### Features\r\n\r\n- Chat-like experience with instant updates ( \u003c 5 seconds). \r\n- Get video, images, locations, contacts, and files. Preview media content in the ticket.\r\n- Send files and images back to Telegram users.\r\n- Reply to comments from your Telegram channels.\r\n- Receive messages from telegram groups.\r\n- Edit or delete messages in groups.   \r\n- Simple greeting flow to collect user details before the chat.\r\n- Use standard Zendesk Explore reporting.\r\n- Send proactive messages to groups and users.\r\n- Connect personal account via Telegram Business chatbot to answer direct messages. \r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**.  \r\n\r\n### Try It Free  \r\n\r\n**Start your free trial today!** You can uninstall anytime.  \r\nFind more details in our **[Help Center](https://zendesk.oapps.io/hc/en-us/sections/360003719920)**.  \r\n\r\n### Support \r\n \r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n-\tTransfers messages between Telegram and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Telegram user identifiers (username, name, ID, avatar), messages, and attachments.\r\n-\tRetention: messages 30 days, attachments 180 days (or 1 hour if stored in Zendesk).\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---\r\nGet our [Notifier app](https://www.zendesk.com/marketplace/apps/support/1115148/notifier/) to receive push notifications about ticket updates","raw_installation_instructions":"First, install the Telegramer app. You can use the **NOCC** coupon to bypass entering the card details. \r\n\r\nThen, create your bot using [@BotFather](https://telegram.me/BotFather). You will get a token. Alternatively, use the token from your existing telegram bot.\r\n\r\n### In Zendesk:\r\n\r\n- Go to your Zendesk Admin Center \u003e Channel apps.\r\n- Click on Telegramer -\u003e Accounts tab -\u003e Add account.\r\n- Paste your Bot Token into the Telegram bot token field.\r\n- Press Save.\r\n\r\n---\r\n### Support\r\n\r\nPlease [contact us](mailto:zendesk@oapps.io) if you have any issues. \r\nAfter you install the app, you can configure it in *Admin Center \u003e Channel apps*\r\n\r\nYou can report bugs and request new features in our [Help Center](https://zendesk.oapps.io/hc/en-us/sections/360003719920)\r\n\r\n**[Service Status page](https://status.oapps.io/)**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://184848.apps.zdusercontent.com/184848/assets/1765267846-439216ea252a7539bcee3449b4ebe10a/logo-small.png","large_icon":"https://184848.apps.zdusercontent.com/184848/assets/1765267846-439216ea252a7539bcee3449b4ebe10a/logo.png","screenshots":["https://184848.apps.zdusercontent.com/184848/assets/1765267846-439216ea252a7539bcee3449b4ebe10a/screenshot-0.png","https://184848.apps.zdusercontent.com/184848/assets/1765267846-439216ea252a7539bcee3449b4ebe10a/screenshot-1.png","https://184848.apps.zdusercontent.com/184848/assets/1765267846-439216ea252a7539bcee3449b4ebe10a/screenshot-2.png"],"installation_count":129},{"id":184852,"name":"OAPPS for Viber","state":"published","version":"2.2.2","framework_version":"2.0","parameters":[{"id":606797,"app_id":184852,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-19T18:32:24Z","updated_at":"2018-11-19T18:32:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":145,"entity_id":184852,"app_id":184852,"amount":799,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_E08VwZdIN5h2o1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":206,"cost_type":"CostStripe","active":false,"created_at":"2018-11-19T18:32:25.000Z","updated_at":"2019-05-15T05:33:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3880,"entity_id":184852,"app_id":184852,"amount":2900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LKpDADY9zFFpkH2v3O73n5h","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1183,"cost_type":"CostStripe","active":true,"created_at":"2023-09-27T18:17:47.000Z","updated_at":"2025-12-12T19:32:34.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-GX8GREK9HB","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-11-19T18:32:23Z","updated_at":"2025-12-12T19:32:35Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[],"date_published":"2018-11-19T18:32:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2025-12-12T19:32:32Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"Support your customers via Viber.","long_description":"\u003cp\u003eEngage with you Viber™ users via Zendesk Support.\u003cbr\u003e\nUnleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.\u003c/p\u003e\n\n\u003cp\u003eYou can try OAPPS for Viber 14 days for free.\u003c/p\u003e\n\n\u003ch3\u003eWatch demo \u003ca href=\"https://youtu.be/emppdek6YH0\"\u003ehere\u003c/a\u003e\u003c/h3\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive video, images, locations, contacts and files from Viber chats\u003c/li\u003e\n\u003cli\u003eSend files to Viber users from Zendesk Support\u003c/li\u003e\n\u003cli\u003eConnect multiple Viber bots to Zendesk\u003c/li\u003e\n\u003cli\u003eAdd specific tags to Viber tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Viber and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Viber user identifiers (username, name, ID, avatar), messages, and attachments.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days, attachments 180 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eNote\u003c/h3\u003e\n\n\u003cp\u003eOn 05.02.2024 Rakuten Viber introduced a new commercial model for creating bots. It includes additional maintenance and bot-initiated message fees. For more information - please refer to the following \u003ca href=\"https://help.viber.com/hc/en-us/articles/15247629658525-Bot-Commercial-Model\"\u003eofficial article\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFirst, install Oapps for Viber™ app from Zendesk Marketplace.\u003cbr\u003e\nIf you prefer to install the app \u003cstrong\u003ewithout a credit card\u003c/strong\u003e, use the \u003cstrong\u003eNOCC\u003c/strong\u003e coupon during checkout.  \u003c/p\u003e\n\n\u003cp\u003eCreate your Bot account in Viber. \u003cbr\u003e\nInstructions are available \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360014508359\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e\nMake sure to save your \u003cstrong\u003eAPP KEY\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eIn Zendesk:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Zendesk Admin Center -\u0026gt; Channel apps\u003c/li\u003e\n\u003cli\u003eClick on Oapps for Viber™ -\u0026gt; Accounts tab -\u0026gt; Add account\u003c/li\u003e\n\u003cli\u003ePaste your APP KEY\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360014508319-How-to-create-integration-with-Viber-in-Zendesk\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist! \u003c/p\u003e\n","raw_long_description":"Engage with you Viber™ users via Zendesk Support.\r\nUnleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.\r\n\r\nYou can try OAPPS for Viber 14 days for free.\r\n\r\n### Watch demo [here](https://youtu.be/emppdek6YH0)\r\n\r\n### Features\r\n\r\n* Receive video, images, locations, contacts and files from Viber chats\r\n* Send files to Viber users from Zendesk Support\r\n* Connect multiple Viber bots to Zendesk\r\n* Add specific tags to Viber tickets\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n-\tTransfers messages between Viber and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Viber user identifiers (username, name, ID, avatar), messages, and attachments.\r\n-\tRetention: messages 30 days, attachments 180 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n### Note\r\n\r\nOn 05.02.2024 Rakuten Viber introduced a new commercial model for creating bots. It includes additional maintenance and bot-initiated message fees. For more information - please refer to the following [official article](https://help.viber.com/hc/en-us/articles/15247629658525-Bot-Commercial-Model)","raw_installation_instructions":"First, install Oapps for Viber™ app from Zendesk Marketplace.\r\nIf you prefer to install the app **without a credit card**, use the **NOCC** coupon during checkout.  \r\n\r\nCreate your Bot account in Viber. \r\nInstructions are available [here](https://zendesk.oapps.io/hc/en-us/articles/360014508359).  \r\nMake sure to save your **APP KEY**.\r\n\r\n### In Zendesk:\r\n\r\n* Go to your Zendesk Admin Center -\u003e Channel apps\r\n* Click on Oapps for Viber™ -\u003e Accounts tab -\u003e Add account\r\n* Paste your APP KEY\r\n* Click **Save**\r\n\r\nFollow the full guide **[Help Center](https://zendesk.oapps.io/hc/en-us/articles/360014508319-How-to-create-integration-with-Viber-in-Zendesk)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist! ","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://184852.apps.zdusercontent.com/184852/assets/1765468251-81c4e0ad86ab2501e9bd06e0a02ec0a0/logo-small.png","large_icon":"https://184852.apps.zdusercontent.com/184852/assets/1765468251-81c4e0ad86ab2501e9bd06e0a02ec0a0/logo.png","screenshots":["https://184852.apps.zdusercontent.com/184852/assets/1765468251-81c4e0ad86ab2501e9bd06e0a02ec0a0/screenshot-0.png","https://184852.apps.zdusercontent.com/184852/assets/1765468251-81c4e0ad86ab2501e9bd06e0a02ec0a0/screenshot-1.png","https://184852.apps.zdusercontent.com/184852/assets/1765468251-81c4e0ad86ab2501e9bd06e0a02ec0a0/screenshot-2.png"],"installation_count":31},{"id":185016,"name":"Canny","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":607270,"app_id":185016,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-20T18:27:45Z","updated_at":"2018-11-20T18:27:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":872,"entity_id":185016,"app_id":185016,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:47.000Z","updated_at":"2019-05-15T05:48:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-91316813-13","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-20T18:27:44Z","updated_at":"2026-09-15T22:12:04Z","terms_conditions_url":"https://canny.io/terms","app_organization":{"id":2020,"name":"Canny","email":"support@canny.io","website":"https://canny.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[9,3],"date_published":"2018-11-20T18:27:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://canny.io/pricing"},"location_names":["modal","ticket_sidebar"],"last_update_time":"2026-09-15T22:12:00Z","owner_id":269519,"author_name":"Canny","author_email":"support@canny.io","author_url":"https://canny.io","short_description":"Keep track of customer feedback in Canny.","long_description":"\u003cp\u003eCanny is a customer feedback tool that helps your team make better product decisions. It works by letting your customers post and vote on feedback from within your product.\u003c/p\u003e\n\n\u003cp\u003eCanny for Zendesk is a two-way integration that lets you link Zendesk tickets with Canny posts. This helps your customer-facing teams relay feature requests to your product team in an organized way.\u003c/p\u003e\n\n\u003cp\u003eOnce your product team makes progress on a feature, we\u0026#39;ll automatically send status updates to the relevant customers who want that feature.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our privacy policy: https://canny.io/privacy\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eOpen your admin dashboard in Canny\u003c/li\u003e\n\u003cli\u003eNavigate to the admin settings (top right corner \u0026gt; settings)\u003c/li\u003e\n\u003cli\u003eNavigate to the Zendesk integration page\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain into the input field\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eAdd to Zendesk\u003c/strong\u003e button\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAllow\u003c/strong\u003e to grant Canny access to your Zendesk account\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Canny is a customer feedback tool that helps your team make better product decisions. It works by letting your customers post and vote on feedback from within your product.\n\nCanny for Zendesk is a two-way integration that lets you link Zendesk tickets with Canny posts. This helps your customer-facing teams relay feature requests to your product team in an organized way.\n\nOnce your product team makes progress on a feature, we'll automatically send status updates to the relevant customers who want that feature.\n\nLearn how we handle your data in our privacy policy: https://canny.io/privacy","raw_installation_instructions":"* Open your admin dashboard in Canny\n* Navigate to the admin settings (top right corner \u003e settings)\n* Navigate to the Zendesk integration page\n* Enter your Zendesk subdomain into the input field\n* Click the **Add to Zendesk** button\n* Click **Allow** to grant Canny access to your Zendesk account","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://185016.apps.zdusercontent.com/185016/assets/1789126468-99b1a88cb7b09c6624f19fb94593665f/logo-small.png","large_icon":"https://185016.apps.zdusercontent.com/185016/assets/1789126468-99b1a88cb7b09c6624f19fb94593665f/logo.png","screenshots":["https://185016.apps.zdusercontent.com/185016/assets/1789126468-99b1a88cb7b09c6624f19fb94593665f/screenshot-0.png","https://185016.apps.zdusercontent.com/185016/assets/1789126468-99b1a88cb7b09c6624f19fb94593665f/screenshot-1.png","https://185016.apps.zdusercontent.com/185016/assets/1789126468-99b1a88cb7b09c6624f19fb94593665f/screenshot-2.png"],"installation_count":147},{"id":185141,"name":"Verified Reviews","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":607745,"app_id":185141,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-21T17:26:02Z","updated_at":"2018-11-21T17:26:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":607742,"app_id":185141,"name":"domain","kind":"url","required":true,"position":1,"created_at":"2018-11-21T17:26:01Z","updated_at":"2018-11-21T17:26:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":607743,"app_id":185141,"name":"idWebsite","kind":"text","required":true,"position":2,"created_at":"2018-11-21T17:26:02Z","updated_at":"2018-11-21T17:26:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":607744,"app_id":185141,"name":"secretKey","kind":"text","required":true,"position":3,"created_at":"2018-11-21T17:26:02Z","updated_at":"2018-11-21T17:26:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":874,"entity_id":185141,"app_id":185141,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:49.000Z","updated_at":"2019-05-15T05:48:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-21T17:25:58Z","updated_at":"2026-03-25T09:44:55Z","terms_conditions_url":null,"app_organization":{"id":2019,"name":"Verified Reviews","email":"support@verifiedreviews.zendesk.com","website":"https://www.verified-reviews.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-11-21T17:25:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-03T22:02:20Z","owner_id":269519,"author_name":"Verified Reviews by Skeepers","author_email":"support@skeepers.io","author_url":"https://avis-verifies.com/","short_description":"Transform your reviews into Zendesk tickets and manage your moderated reviews.","long_description":"\u003ch3\u003eAbout Verified Reviews\u003c/h3\u003e\n\n\u003cp\u003eVerified Reviews is a trusted platform specializing in the collection, moderation, and publication of customer reviews. Our solution helps businesses enhance their credibility, improve customer engagement, and strengthen their online reputation with authentic feedback.\u003c/p\u003e\n\n\u003cp\u003eWith Verified Reviews, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCollect and manage customer reviews\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eModerate feedback to ensure compliance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePublish verified reviews to build trust\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnalyze insights to improve products and services\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eA Seamless Integration with Zendesk\u003c/h3\u003e\n\n\u003cp\u003eThis app simplifies review management by centralizing everything within Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatic ticket creation\u003c/strong\u003e from reviews for faster responses\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eManage moderation\u003c/strong\u003e and respond to reviews without leaving Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePublish or flag reviews\u003c/strong\u003e based on your preferences\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eControl visibility\u003c/strong\u003e of reviews displayed on your certificate\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith this integration, streamline your customer service while maintaining a strong online reputation. Install the app and configure your Verified Reviews credentials to get started.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou first need to fill the Zendesk bloc in \u0026#39;Integration\u0026gt; Applications\u0026#39; within your Verified-Reviews back office. \u003c/p\u003e\n\n\u003cp\u003eClick the install button below then follow the installation instructions by filling the three required parameters: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003ethe verified-reviews domain you are using \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eyour verified-reviews idWebsite \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eand secretKey.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### About Verified Reviews\n\nVerified Reviews is a trusted platform specializing in the collection, moderation, and publication of customer reviews. Our solution helps businesses enhance their credibility, improve customer engagement, and strengthen their online reputation with authentic feedback.\n\nWith Verified Reviews, you can:\n\n- Collect and manage customer reviews\n\n- Moderate feedback to ensure compliance\n\n- Publish verified reviews to build trust\n\n- Analyze insights to improve products and services\n\n### A Seamless Integration with Zendesk\n\nThis app simplifies review management by centralizing everything within Zendesk:\n\n- **Automatic ticket creation** from reviews for faster responses\n\n- **Manage moderation** and respond to reviews without leaving Zendesk\n\n- **Publish or flag reviews** based on your preferences\n\n- **Control visibility** of reviews displayed on your certificate\n\nWith this integration, streamline your customer service while maintaining a strong online reputation. Install the app and configure your Verified Reviews credentials to get started.","raw_installation_instructions":"You first need to fill the Zendesk bloc in 'Integration\u003e Applications' within your Verified-Reviews back office. \n\nClick the install button below then follow the installation instructions by filling the three required parameters: \n\n* the verified-reviews domain you are using \n\n* your verified-reviews idWebsite \n\n* and secretKey.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://185141.apps.zdusercontent.com/185141/assets/1743683963-04b72cc061ce7516aec1d9771abf0ccd/logo-small.png","large_icon":"https://185141.apps.zdusercontent.com/185141/assets/1743683963-04b72cc061ce7516aec1d9771abf0ccd/logo.png","screenshots":["https://185141.apps.zdusercontent.com/185141/assets/1743683963-04b72cc061ce7516aec1d9771abf0ccd/screenshot-0.png","https://185141.apps.zdusercontent.com/185141/assets/1743683963-04b72cc061ce7516aec1d9771abf0ccd/screenshot-1.png","https://185141.apps.zdusercontent.com/185141/assets/1743683963-04b72cc061ce7516aec1d9771abf0ccd/screenshot-2.png"],"installation_count":89},{"id":185360,"name":"NUACOM","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":608175,"app_id":185360,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-11-23T20:08:42Z","updated_at":"2018-11-23T20:08:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":875,"entity_id":185360,"app_id":185360,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:51.000Z","updated_at":"2019-05-15T05:48:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-23T20:08:41Z","updated_at":"2026-01-27T12:06:54Z","terms_conditions_url":null,"app_organization":{"id":2028,"name":"NUACOM","email":"support@nuacom.com","website":"https://nuacom.com/integrations/zendesk-support/?utm_source:referral\u0026utm_medium:integrations\u0026utm_campaign:zendesk","country_code":"IE","stripe_account_id":null,"state":null},"locations":[3,4,5,6,1,7],"date_published":"2018-11-23T20:08:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nuacom.com/prices/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","top_bar","background"],"last_update_time":"2024-09-18T18:01:23Z","owner_id":269519,"author_name":"Sergiu","author_email":"info@nuacom.ie","author_url":"https://nuacom.ie","short_description":"Handle support calls professionally and link them to a new or existing ticket. Consolidate your emails, live chat and call support in one place, powered by 40+ NUACOM features.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNUACOM assigns live calls to a new or existing ticket.\u003c/li\u003e\n\u003cli\u003eCall logs are saved directly to the contact\u0026#39;s or ticket\u0026#39;s page for future reference.\u003c/li\u003e\n\u003cli\u003eNotes can be added to a call activity as a practical way to save the outcome of the conversation.\u003c/li\u003e\n\u003cli\u003eHave call recording and call details organized per ticket and contact, facilitating support teams to manage enquiries.\u003c/li\u003e\n\u003cli\u003eOur Click-to-call feature empowers agents to make calls with less effort, eliminating misdialing.\u003c/li\u003e\n\u003cli\u003eWith our All-in-One VoIP Phone System, you improve customer service and centralize your communication channels, thanks to all our 40+ VoIP features.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimply click install.\u003cbr\u003e\n For new accounts, sign up for NUACOM here: https://nuacom.ie/sign-up/\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\n * NUACOM assigns live calls to a new or existing ticket.\n * Call logs are saved directly to the contact's or ticket's page for future reference.\n * Notes can be added to a call activity as a practical way to save the outcome of the conversation.\n * Have call recording and call details organized per ticket and contact, facilitating support teams to manage enquiries.\n * Our Click-to-call feature empowers agents to make calls with less effort, eliminating misdialing.\n * With our All-in-One VoIP Phone System, you improve customer service and centralize your communication channels, thanks to all our 40+ VoIP features.","raw_installation_instructions":"Simply click install.\n For new accounts, sign up for NUACOM here: https://nuacom.ie/sign-up/","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://185360.apps.zdusercontent.com/185360/assets/1726595637-91598eed72a1470b2539be3c7541ee50/logo-small.png","large_icon":"https://185360.apps.zdusercontent.com/185360/assets/1726595637-91598eed72a1470b2539be3c7541ee50/logo.png","screenshots":["https://185360.apps.zdusercontent.com/185360/assets/1726595637-91598eed72a1470b2539be3c7541ee50/screenshot-0.png","https://185360.apps.zdusercontent.com/185360/assets/1726595637-91598eed72a1470b2539be3c7541ee50/screenshot-1.png","https://185360.apps.zdusercontent.com/185360/assets/1726595637-91598eed72a1470b2539be3c7541ee50/screenshot-2.png"],"installation_count":4},{"id":185771,"name":"SearchUnify","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-27T17:59:16Z","updated_at":"2025-12-12T14:09:09Z","terms_conditions_url":null,"app_organization":{"id":5513,"name":"Grazitti Interactive","email":"support@sinergify.com","website":"www.grazitti.com","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2018-11-27T17:59:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.searchunify.com/"},"location_names":[],"last_update_time":"2020-06-09T18:07:20Z","owner_id":269519,"author_name":"SearchUnify","author_email":"info@searchunify.com","author_url":"https://www.searchunify.com/","short_description":"Scale your support ecosystem with AI-powered search \u0026 insights","long_description":"\u003cp\u003eSearchUnify is a unified cognitive search platform that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps. Its out-of-the-box support for 35+ native connectors helps create a unified discovery experience for your support agents and users within their Zendesk instance.  \u003c/p\u003e\n\n\u003cp\u003eWith SearchUnify, you can index multiple content sources across on-premises and cloud applications like Lithium, Jira, MadCap Flare, Confluence, MindTouch, etc. and enable your support agents to access relevant case resolving information from enterprise wide content repositories, within their Zendesk console. Rich insights into user journey enables agents to boost first contact resolution and enables support managers to enhance the ROI of their support org.  \u003c/p\u003e\n\n\u003cp\u003eWhy SearchUnify is the Perfect Companion for your Zendesk Properties:\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eSearch All Content at One Place:\u003c/strong\u003e SearchUnify integrates all your content sources with your Zendesk console and enables your support agents to access content, irrespective of where it resides, from within the console, hence reducing response time.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eBoost Agent Productivity with Greater Relevance:\u003c/strong\u003e SearchUnify’s  AI-powered algorithms automatically rank your ticket-resolving content based on its relevance to the query. You also have the option to manually tune the results and customize their ranking.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eImprove FCR with Insights into Customer Journey:\u003c/strong\u003e SearchUnify’s rich insights into customer journey enables agents to personalize customer service interactions and boost first contact resolution by leveraging the ability to review user activity across all touchpoints, in real time.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eDrive Knowledge-Centered Service:\u003c/strong\u003e SearchUnify enables agents to access the company’s knowledge base \u0026amp; quickly attach case-resolving articles to conversations from within the Zendesk console.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eLeverage Search Analytics to Fill Content Gaps:\u003c/strong\u003e SearchUnify’s robust analytics offer rich insights into what agents are looking for, making it easier to identify content that needs to be created or modified.\u003cbr\u003e\u003cbr\u003e\nTo Experience the Power of Cognitive Search in Action, Request a Demo Now!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply Drop us an email at: info@searchunify.com\u003c/p\u003e\n","raw_long_description":"SearchUnify is a unified cognitive search platform that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps. Its out-of-the-box support for 35+ native connectors helps create a unified discovery experience for your support agents and users within their Zendesk instance.  \n\nWith SearchUnify, you can index multiple content sources across on-premises and cloud applications like Lithium, Jira, MadCap Flare, Confluence, MindTouch, etc. and enable your support agents to access relevant case resolving information from enterprise wide content repositories, within their Zendesk console. Rich insights into user journey enables agents to boost first contact resolution and enables support managers to enhance the ROI of their support org.  \n\nWhy SearchUnify is the Perfect Companion for your Zendesk Properties:  \n**Search All Content at One Place:** SearchUnify integrates all your content sources with your Zendesk console and enables your support agents to access content, irrespective of where it resides, from within the console, hence reducing response time.  \n**Boost Agent Productivity with Greater Relevance:** SearchUnify’s  AI-powered algorithms automatically rank your ticket-resolving content based on its relevance to the query. You also have the option to manually tune the results and customize their ranking.  \n**Improve FCR with Insights into Customer Journey:** SearchUnify’s rich insights into customer journey enables agents to personalize customer service interactions and boost first contact resolution by leveraging the ability to review user activity across all touchpoints, in real time.  \n**Drive Knowledge-Centered Service:** SearchUnify enables agents to access the company’s knowledge base \u0026 quickly attach case-resolving articles to conversations from within the Zendesk console.  \n**Leverage Search Analytics to Fill Content Gaps:** SearchUnify’s robust analytics offer rich insights into what agents are looking for, making it easier to identify content that needs to be created or modified.  \nTo Experience the Power of Cognitive Search in Action, Request a Demo Now!","raw_installation_instructions":"Simply Drop us an email at: info@searchunify.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://185771.apps.zdusercontent.com/185771/assets/1591692006-2e84014961b5508ec9c898e31f18545c/logo-small.png","large_icon":"https://185771.apps.zdusercontent.com/185771/assets/1591692006-2e84014961b5508ec9c898e31f18545c/logo.png","screenshots":["https://185771.apps.zdusercontent.com/185771/assets/1591692006-2e84014961b5508ec9c898e31f18545c/screenshot-0.png","https://185771.apps.zdusercontent.com/185771/assets/1591692006-2e84014961b5508ec9c898e31f18545c/screenshot-1.png","https://185771.apps.zdusercontent.com/185771/assets/1591692006-2e84014961b5508ec9c898e31f18545c/screenshot-2.png"],"installation_count":0},{"id":186068,"name":"YouScan","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-11-29T11:25:19Z","updated_at":"2026-01-07T04:36:13Z","terms_conditions_url":null,"app_organization":{"id":1928,"name":"YouScan","email":"support@youscan.io","website":"https://youscan.io/","country_code":"CY","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-11-29T11:25:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://youscan.io/demo/"},"location_names":[],"last_update_time":"2026-01-07T04:36:11Z","owner_id":269519,"author_name":"YouScan","author_email":"dev@youscan.io","author_url":"https://youscan.io/en","short_description":"Send posts about your brand to Zendesk automatically and react faster than ever","long_description":"\u003cp\u003eYouScan monitors all major social networks, as well as blogs, forums, and online news, automatically collecting and analyzing over 100+ millions of posts daily. This integration allows you to stay updated on all the latest trending posts related to your brand.\u003c/p\u003e\n\n\u003cp\u003eConnecting YouScan to Zendesk allows you to instantly receive new mentions about your brand as tickets in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eNote: This integration requires YouScan paid or trial account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYouScan does not read or store any data from your Zendesk account. When a social media mention matches a configured topic, a Zendesk ticket is created containing the relevant mention data. Authentication is secured via OAuth 2.0, and no passwords are stored.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you are not already a YouScan customer you’ll need to sign up at \u003ca href=\"https://youscan.io/en\"\u003ehttps://youscan.io/en/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThen follow these easy steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce you have signed up and configured a monitoring topic, open Integrations section in a topic settings menu\u003c/li\u003e\n\u003cli\u003eClick the Add button under the Zendesk integration\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain name\n\n\u003col\u003e\n\u003cli\u003eClick Authorize Zendesk button. You will be redirected to your Zendesk account\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eLog in to your Zendesk account and click Allow\u003c/li\u003e\n\u003cli\u003eIntegration is ready.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eJust set up rules to send mentions to Zendesk automatically or send specific mentions manually.\u003c/p\u003e\n\n\u003cp\u003eYou can also read the complete installation guide at \u003ca href=\"https://help.youscan.io/en/articles/2510207-how-to-configure-zendesk-integration\"\u003ehttps://help.youscan.io/en/articles/2510207-how-to-configure-zendesk-integration\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"YouScan monitors all major social networks, as well as blogs, forums, and online news, automatically collecting and analyzing over 100+ millions of posts daily. This integration allows you to stay updated on all the latest trending posts related to your brand.\n\nConnecting YouScan to Zendesk allows you to instantly receive new mentions about your brand as tickets in Zendesk.\n\nNote: This integration requires YouScan paid or trial account.\n\n**Data Disclosure**\n\nYouScan does not read or store any data from your Zendesk account. When a social media mention matches a configured topic, a Zendesk ticket is created containing the relevant mention data. Authentication is secured via OAuth 2.0, and no passwords are stored.","raw_installation_instructions":"If you are not already a YouScan customer you’ll need to sign up at [https://youscan.io/en/](https://youscan.io/en)\n\nThen follow these easy steps:\n\n1. Once you have signed up and configured a monitoring topic, open Integrations section in a topic settings menu\n2. Click the Add button under the Zendesk integration\n3. Enter your Zendesk subdomain name\n 4. Click Authorize Zendesk button. You will be redirected to your Zendesk account\n5. Log in to your Zendesk account and click Allow\n6. Integration is ready.\n\nJust set up rules to send mentions to Zendesk automatically or send specific mentions manually.\n\nYou can also read the complete installation guide at [https://help.youscan.io/en/articles/2510207-how-to-configure-zendesk-integration](https://help.youscan.io/en/articles/2510207-how-to-configure-zendesk-integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://186068.apps.zdusercontent.com/186068/assets/1767611522-e4e0173f5392949db738bc7f830135bb/logo-small.png","large_icon":"https://186068.apps.zdusercontent.com/186068/assets/1767611522-e4e0173f5392949db738bc7f830135bb/logo.png","screenshots":["https://186068.apps.zdusercontent.com/186068/assets/1767611522-e4e0173f5392949db738bc7f830135bb/screenshot-0.png","https://186068.apps.zdusercontent.com/186068/assets/1767611522-e4e0173f5392949db738bc7f830135bb/screenshot-1.png","https://186068.apps.zdusercontent.com/186068/assets/1767611522-e4e0173f5392949db738bc7f830135bb/screenshot-2.png"],"installation_count":0},{"id":186917,"name":"IntegrateCloud Connector for CapsuleCRM","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":612772,"app_id":186917,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-12-06T16:10:28Z","updated_at":"2018-12-06T16:10:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":612771,"app_id":186917,"name":"PersonalAccessToken","kind":"text","required":true,"position":1,"created_at":"2018-12-06T16:10:27Z","updated_at":"2018-12-06T16:10:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":882,"entity_id":186917,"app_id":186917,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:48:59.000Z","updated_at":"2019-05-15T05:48:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-12-06T16:10:26Z","updated_at":"2025-04-04T00:04:18Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2018-12-06T16:10:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2019-01-30T00:54:23Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"View or create Capsule contacts without leaving Zendesk","long_description":"\u003cp\u003eCapsuleCRM Integration App by IntegrateCloud allows the users to create Capsule Contact and Organization right inside the Zendesk Ticket form.\u003c/p\u003e\n\n\u003cp\u003eIt also shows existing contacts which are matching with requester.\u003c/p\u003e\n\n\u003cp\u003eIn addition, it allows Agents to add notes to customer or organiztions by adding notes from zendesk ticket. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, click on the Install button in the Zendesk Apps Directory. You may be asked to log in with your Zendesk email address and password.\u003c/p\u003e\n\n\u003cp\u003eTo complete the installation, enter a Personal Access Token to allow the app to access your Capsule account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn your Capsule account, open My  \u003cstrong\u003e\u0026#39;Preferences\u0026#39;\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick  \u003cstrong\u003e\u0026#39;API Authentication Tokens\u0026#39;\u003c/strong\u003e in the sidebar.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the \u003cstrong\u003e\u0026#39;Personal Access Tokens tab\u0026#39;\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003e\u0026#39;Generate new API token\u0026#39;\u003c/strong\u003e to add a new token. Ensure that \u003cstrong\u003e\u0026#39;Create, update and delete information\u0026#39;\u003c/strong\u003e is ticked and then click \u003cstrong\u003e\u0026#39;Save new Token\u0026#39;\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter generating the token, click the clipboard icon next to the new token to copy it and then paste it into the \u003cstrong\u003e\u0026#39;Personal Access Token\u0026#39;\u003c/strong\u003e field.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"CapsuleCRM Integration App by IntegrateCloud allows the users to create Capsule Contact and Organization right inside the Zendesk Ticket form.\n \n It also shows existing contacts which are matching with requester.\n \n In addition, it allows Agents to add notes to customer or organiztions by adding notes from zendesk ticket. ","raw_installation_instructions":" \n To get started, click on the Install button in the Zendesk Apps Directory. You may be asked to log in with your Zendesk email address and password.\n \n To complete the installation, enter a Personal Access Token to allow the app to access your Capsule account:\n \n 1. In your Capsule account, open My  **'Preferences'**. \n \n 2. Click  **'API Authentication Tokens'** in the sidebar.  \n \n 3. Select the **'Personal Access Tokens tab'**. \n \n 4. Click **'Generate new API token'** to add a new token. Ensure that **'Create, update and delete information'** is ticked and then click **'Save new Token'**. \n \n 5. After generating the token, click the clipboard icon next to the new token to copy it and then paste it into the **'Personal Access Token'** field.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://186917.apps.zdusercontent.com/186917/assets/1548305557-29b19e7a61f6179128d48827dcdad120/logo-small.png","large_icon":"https://186917.apps.zdusercontent.com/186917/assets/1548305557-29b19e7a61f6179128d48827dcdad120/logo.png","screenshots":["https://186917.apps.zdusercontent.com/186917/assets/1548305557-29b19e7a61f6179128d48827dcdad120/screenshot-0.png","https://186917.apps.zdusercontent.com/186917/assets/1548305557-29b19e7a61f6179128d48827dcdad120/screenshot-1.png","https://186917.apps.zdusercontent.com/186917/assets/1548305557-29b19e7a61f6179128d48827dcdad120/screenshot-2.png"],"installation_count":0},{"id":188057,"name":"E-conomic by helphouse.io","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":615155,"app_id":188057,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-12-17T09:15:07Z","updated_at":"2018-12-17T09:15:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":615153,"app_id":188057,"name":"agreement_token","kind":"text","required":true,"position":1,"created_at":"2018-12-17T09:15:07Z","updated_at":"2018-12-17T09:15:07Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":615154,"app_id":188057,"name":"app_secret_token","kind":"hidden","required":false,"position":2,"created_at":"2018-12-17T09:15:07Z","updated_at":"2018-12-17T09:15:07Z","default_value":"RFk0R8DKUu0OGZyImQndMnQQPYVMJoXZgG1bj6JQJkw1","secure":true,"scopes":null,"options":null}],"plans":[{"id":148,"entity_id":188057,"app_id":188057,"amount":1999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_E9Yg6WPkmqxpxJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":209,"cost_type":"CostStripe","active":true,"created_at":"2018-12-17T09:15:10.000Z","updated_at":"2019-05-15T05:33:59.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2018-12-17T09:15:05Z","updated_at":"2025-04-04T00:04:20Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[3,5,9,6],"date_published":"2018-12-17T09:15:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","modal","organization_sidebar"],"last_update_time":"2019-01-23T18:56:37Z","owner_id":269519,"author_name":"HelpHouse.io","author_email":"support@helphouse.io","author_url":"https://helphouse.io/","short_description":"View data from E-conomic directly from a ticket in Zendesk. Made by helphouse.io\n","long_description":"\u003ch2\u003eE-conomic integration for Zendesk - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe E-conomic integration for Zendesk makes it possible for a support agent to view various information listed in E-conomic, directly from the interface of Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eThe fact that a customer has overdue invoices, can be a significant parameter in deciding what the next natural step is going to be when providing customer support. With this integration, the support agent will always be up to date with the latest information from E-conomic.\u003c/p\u003e\n\n\u003cp\u003eThis enables you to be more efficient in your workflow and saves you time and clicks since you don’t have to tab around between E-conomic and Zendesk in order to find the information you need.\u003c/p\u003e\n\n\u003cp\u003eWe’ve listed the core features of the E-conomic integration for Zendesk down below.\u003c/p\u003e\n\n\u003ch3\u003eCore features:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eOverview of invoices\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eQuickly get an overview of all the invoices the customer have in E-conomic.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePaid, unpaid or overdue\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour agents will be able to see whether the invoice is paid, unpaid or oven overdue.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasy search function\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe E-conomic integration for Zendesk will automatically search for the customer from the end-users organization in Zendesk. If the end-user can’t be found, you can make a manual search without any difficulties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess, without access to E-conomic\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe integration enables your agents to see crucial information in order to solve your customers’ issue without having access to your E-conomic system.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate or update Zendesk organization\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can easily create an organization in Zendesk with information from your E-conomic system. Just use the search function and add or update the organization in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eControl access by groups\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSince the E-conomic integration for Zendesk provides sensitive information you can decide who should have access to it by groups in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eFree trial\u003c/h3\u003e\n\n\u003cp\u003eYou can try the E-conomic integration for Zendesk without any obligations for 14 days, totally free of charge. If you don’t like the app, you just uninstall it and you won’t be charged.\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe’re fond of feedback. This is the only way we can get better. Head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000853113-E-conomic-App\"\u003ecommunity\u003c/a\u003e, if you have any feature requests or general feedback on the app.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Premier Solution Provider\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a Zendesk consulting house and have helped dozens of companies saving tons of time by optimizing their workflows through custom solutions. Want help to make your Zendesk rock? Reach out at \u003ca href=\"https://helphouse.io\"\u003ehelphouse.io\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to the E-conomic account you want to link to the Zendesk E-conomic App.\u003c/li\u003e\n\u003cli\u003eVisit \u003ca href=\"https://secure.e-conomic.com/secure/api1/requestaccess.aspx?appPublicToken=FzeWQKgWWkOxNU9Jx7Q5Xoniv78evA49P1CrS8MVoNc1\"\u003ethis link\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eAllow Zendesk to gain access to E-conomic.\u003c/li\u003e\n\u003cli\u003eCopy the Access Grant Token provided after confirmation. This key is secret and should be kept for internal use only. Store it safely, as it will be used to authenticate new agents.\u003c/li\u003e\n\u003cli\u003ePaste the Access Grant Token into the corresponding field upon installation.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## E-conomic integration for Zendesk - made by helphouse.io\nThe E-conomic integration for Zendesk makes it possible for a support agent to view various information listed in E-conomic, directly from the interface of Zendesk Support.\n\nThe fact that a customer has overdue invoices, can be a significant parameter in deciding what the next natural step is going to be when providing customer support. With this integration, the support agent will always be up to date with the latest information from E-conomic.\n\nThis enables you to be more efficient in your workflow and saves you time and clicks since you don’t have to tab around between E-conomic and Zendesk in order to find the information you need.\n\nWe’ve listed the core features of the E-conomic integration for Zendesk down below.\n\n### Core features:\n**Overview of invoices**\n\nQuickly get an overview of all the invoices the customer have in E-conomic.\n\n**Paid, unpaid or overdue**\n\nYour agents will be able to see whether the invoice is paid, unpaid or oven overdue.\n\n**Easy search function**\n\nThe E-conomic integration for Zendesk will automatically search for the customer from the end-users organization in Zendesk. If the end-user can’t be found, you can make a manual search without any difficulties.\n\n**Access, without access to E-conomic**\n\nThe integration enables your agents to see crucial information in order to solve your customers’ issue without having access to your E-conomic system.\n\n**Create or update Zendesk organization**\n\nYou can easily create an organization in Zendesk with information from your E-conomic system. Just use the search function and add or update the organization in Zendesk.\n\n**Control access by groups**\n\nSince the E-conomic integration for Zendesk provides sensitive information you can decide who should have access to it by groups in Zendesk.\n\n### Free trial\nYou can try the E-conomic integration for Zendesk without any obligations for 14 days, totally free of charge. If you don’t like the app, you just uninstall it and you won’t be charged.\n\n### Community\nWe’re fond of feedback. This is the only way we can get better. Head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/360000853113-E-conomic-App), if you have any feature requests or general feedback on the app.\n\n### Made by helphouse.io - Zendesk Premier Solution Provider\nThis app is made by helphouse.io. We’re a Zendesk consulting house and have helped dozens of companies saving tons of time by optimizing their workflows through custom solutions. Want help to make your Zendesk rock? Reach out at [helphouse.io](https://helphouse.io).\n","raw_installation_instructions":"1. Log in to the E-conomic account you want to link to the Zendesk E-conomic App.\n2. Visit [this link](https://secure.e-conomic.com/secure/api1/requestaccess.aspx?appPublicToken=FzeWQKgWWkOxNU9Jx7Q5Xoniv78evA49P1CrS8MVoNc1).\n3. Allow Zendesk to gain access to E-conomic.\n4. Copy the Access Grant Token provided after confirmation. This key is secret and should be kept for internal use only. Store it safely, as it will be used to authenticate new agents.\n5. Paste the Access Grant Token into the corresponding field upon installation.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://188057.apps.zdusercontent.com/188057/assets/1548265992-5ce1b9dc13060d20c2c76c16750642fb/logo-small.png","large_icon":"https://188057.apps.zdusercontent.com/188057/assets/1548265992-5ce1b9dc13060d20c2c76c16750642fb/logo.png","screenshots":["https://188057.apps.zdusercontent.com/188057/assets/1548265992-5ce1b9dc13060d20c2c76c16750642fb/screenshot-0.png","https://188057.apps.zdusercontent.com/188057/assets/1548265992-5ce1b9dc13060d20c2c76c16750642fb/screenshot-1.png","https://188057.apps.zdusercontent.com/188057/assets/1548265992-5ce1b9dc13060d20c2c76c16750642fb/screenshot-2.png"],"installation_count":1},{"id":188538,"name":"Proactive Campaigns","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":616670,"app_id":188538,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-12-21T15:52:31Z","updated_at":"2018-12-21T15:52:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":892,"entity_id":188538,"app_id":188538,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:49:11.000Z","updated_at":"2019-05-15T05:49:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5539,"entity_id":188538,"app_id":188538,"amount":0,"name":"Lite","description":"\u003cp\u003e\u003cstrong\u003eTrial\u003c/strong\u003e: 14-day free trial\u003cbr\u003e\n\u003cstrong\u003ePrice\u003c/strong\u003e: $5 per agent, per month\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s included:\u003c/strong\u003e\u003cbr\u003e\n* Up to 1000 emails/campaign\u003cbr\u003e\n* Unlimited email campaigns\u003cbr\u003e\n* Up to 10 SMS campaigns\u003cbr\u003e\n* CSV contact import\u003cbr\u003e\n* User, ticket, orgs lists\u003cbr\u003e\n* Campaign reporting\u003cbr\u003e\n* Macros \u0026amp; email formatting\u003cbr\u003e\n* Up to 3 HTML templates\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-02-04T21:18:51.000Z","updated_at":"2026-02-04T21:18:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5540,"entity_id":188538,"app_id":188538,"amount":0,"name":"Pro","description":"\u003cp\u003e\u003cstrong\u003eTrial\u003c/strong\u003e: 14-day free trial\u003cbr\u003e\n\u003cstrong\u003ePrice\u003c/strong\u003e: $15 per agent, per month\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s included:\u003c/strong\u003e\u003cbr\u003e\n* 1,000+ emails/campaign\u003cbr\u003e\n* Up to 100 SMS campaigns\u003cbr\u003e\n* Up to 3 A/B tests\u003cbr\u003e\n* CSV contact import with ticket fields \u003cbr\u003e\n* CSAT surveys\u003cbr\u003e\n* Image upload\u003cbr\u003e\n* Up to 50 HTML templates\u003cbr\u003e\n* Up to 50 drag-and-drop templates\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-02-04T21:18:51.000Z","updated_at":"2026-02-04T21:18:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5541,"entity_id":188538,"app_id":188538,"amount":0,"name":"Enterprise","description":"\u003cp\u003e\u003cstrong\u003eTrial\u003c/strong\u003e: 14-day free trial\u003cbr\u003e\n\u003cstrong\u003ePrice\u003c/strong\u003e: $25 per agent, per month\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s included:\u003c/strong\u003e\u003cbr\u003e\n* Unlimited email \u0026amp; SMS campaigns\u003cbr\u003e\n* Unlimited A/B tests\u003cbr\u003e\n* Unlimited HTML templates\u003cbr\u003e\n* Unlimited drag-and-drop templates\u003cbr\u003e\n* Automated email sequences\u003cbr\u003e\n* High-speed campaign sending\u003cbr\u003e\n* Priority support\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-02-04T21:18:51.000Z","updated_at":"2026-02-04T21:18:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5563,"entity_id":188538,"app_id":188538,"amount":0,"name":"Default","description":"\u003cp\u003eDefault\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-17T17:29:00.000Z","updated_at":"2026-02-17T17:29:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":123,"average":5,"count":{"5":110,"1":1,"4":12,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-CCMMK61JX2","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-12-21T15:52:30Z","updated_at":"2026-09-30T20:44:07Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2,5,3],"date_published":"2018-12-21T15:52:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/proactive-campaigns/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=pc-manifest#pricing"},"location_names":["nav_bar","user_sidebar","ticket_sidebar"],"last_update_time":"2026-09-30T20:44:02Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/proactive-campaigns/#utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=PC-manifest","short_description":"Email campaigns to reach your customer list and follow up on mail performance.","long_description":"\u003ch2\u003eSend Bulk Emails, Customer Notifications \u0026amp; Order Updates Directly from Zendesk\u003c/h2\u003e\n\n\u003cp\u003eYour customers and tickets are already in Zendesk. Stop exporting contacts to external tools, like Mailchimp, just to reach your audience.\u003c/p\u003e\n\n\u003cp\u003eProactive Campaigns is the #1 native bulk email and SMS tool built inside Zendesk Support — no third-party integrations and data syncing. Segment your Zendesk mailing list or upload a CSV to bring in any external contacts. Then run mass email campaigns from Zendesk, automate follow-ups, send instant notifications, and scale outreach after AI-resolved tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.supademo.com/demo/cmng2uwwe4sesu98hupag9ruj?utm_source=link\"\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/04/PC-Tour_GIF.gif\" alt=\"Email Campaign with Proactive Campaigns\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e💡 Start your 14-day free trial today — install with one click.\u003c/h3\u003e\n\n\u003cp\u003eWant to get a personalized app setup? \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a 15-minute demo\u003c/a\u003e to customize Proactive Campaigns for your team and get started faster. Boost your Zendesk email marketing and start sending email newsletters today!\u003c/p\u003e\n\n\u003ch3\u003e✅ The app is completely free for Sandbox accounts.\u003c/h3\u003e\n\n\u003cp\u003eInstall it in the Sandbox first and validate your workflows before rolling it out to production.\u003c/p\u003e\n\n\u003ch2\u003eWhy Zendesk Teams Switch to Proactive Campaigns?\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo extra tools. No extra cost.\u003c/strong\u003e Unlike standalone email platforms, Proactive Campaigns lives inside Zendesk. Your campaigns, customer data, support tickets, and reports, all in one place, and for an affordable price.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt for proactive support, not just reactive tickets.\u003c/strong\u003e Zendesk doesn\u0026#39;t offer bulk emailing or mass notifications natively. Proactive Campaigns fills that gap by letting support managers, customer success teams, and marketing ops run full outreach campaigns.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasy personalization with placeholders.\u003c/strong\u003e Mass emails can still feel genuine with personalized data (mail merges). Proactive Campaigns makes placeholder management as easy as possible with autofill, quick search, and a list of the most relevant placeholders.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBranded templates with drag-and-drop ease.\u003c/strong\u003e If you need to boost your email appearance, you can do it with Proactive Campaigns\u0026#39; top feature — the template builder. (NEW!) With the Template Library, you can get started much faster by selecting pre-designed emails and customizing them to fit your needs.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/Template-Editor-GIF.gif\" alt=\"Custom Email Templates\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat Can You Do with Proactive Campaigns?\u003c/h2\u003e\n\n\u003ch3\u003e🚨 Mass notify customers of service incidents and outages\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eFor: Support, IT Support, DevOps, Incident Managers\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen downtime hits, every minute counts. Send mass email notifications to affected users in seconds, link the campaign directly to the problem ticket, and run automated SMS or email follow-ups with fixed delays until the incident is resolved. \u003cstrong\u003eProactive Campaigns is the go-to incident notification tool for Zendesk.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/02/Incidents_GIF.gif\" alt=\"Proactive Incident Emails\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e📬 Automate customer onboarding \u0026amp; success\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eFor: Customer Success Managers, SaaS Teams, E-commerce\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eSegment your Zendesk user list by tags, dates, plan tier, or any other custom field, to automatically trigger personalized onboarding sequences. Guide every new customer through their journey without your CS team lifting a finger.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/Email-Automations-GIF.gif\" alt=\"Zendesk Email Automations\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e📲 Reduce churn with timely SMS reminders\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eFor: Subscription Businesses, E-commerce\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eSchedule campaigns to automatically notify customers about subscription renewals, expiring services, or other important dates via email or SMS. Proactive Campaigns ensures you never miss a chance to stay top-of-mind and retain customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/SMS-Campaign-Gif.gif\" alt=\"Send SMS campaign\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e🔄 Proactive upsells \u0026amp; cross-sells directly in Support\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eFor: Sales-Support Hybrid Teams, E-commerce, SaaS\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eTurn your support inbox into a revenue channel. Send personalized follow-ups based on customer behavior, track opens, clicks, replies, and unsubscribes, and A/B test subject lines and content to continuously improve results.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/12/Details_Updates-Gif.gif\" alt=\"Email Campaign Statistics\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e🛠 Streamline bulk ticket updates\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eFor: Zendesk Admins, Operations Teams\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eBeyond messaging, Proactive Campaigns is a powerful bulk ticket updater. Update fields, statuses, tags, and internal notes across hundreds of tickets at once. No complex automation setups, no Zendesk triggers needed.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/Bulk-Ticket-Updates-GIF.gif\" alt=\"Bulk Ticket Updates\"\u003e\u003c/p\u003e\n\n\u003ch2\u003ePowerful Features Built for Your Team:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMass emailing and SMS\u003c/strong\u003e from Zendesk, no third-party sync\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImport CSV lists\u003c/strong\u003e or \u003cstrong\u003ebuild segments\u003c/strong\u003e from Zendesk users, tickets, or orgs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom email templates\u003c/strong\u003e: drag-and-drop, rich text, or HTML\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTemplate library\u003c/strong\u003e with ready-to-use templates for common campaigns\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmail automations\u003c/strong\u003e with scheduled timing\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplified placeholder management\u003c/strong\u003e with auto-insert and featured fields\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eA/B testing\u003c/strong\u003e on subject lines, content, and calls to action\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmail tracking\u003c/strong\u003e — opens, clicks, and unsubscribes per campaign\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpam filter precheck\u003c/strong\u003e before every send\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCSAT surveys\u003c/strong\u003e embedded directly in campaigns\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic follow-ups\u003c/strong\u003e based on customer behavior\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePay only for agents who have access to the app\u003c/h3\u003e\n\n\u003cp\u003eYou\u0026#39;re only charged for the agents who really use the app—no overpaying! \u003ca href=\"https://growthdot.com/proactive-campaigns/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=pc_description_pricing#pricing\"\u003eCheck out all pricing plans here\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWant to see it in action? 👉 Install the app and activate your free trial now!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-PC.png\" alt=\"Proactive Campaigns Customers\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow we handle your data\u003c/h3\u003e\n\n\u003cp\u003eProactive Campaigns app accesses only the minimal data needed to deliver campaign features, fully following Zendesk guidelines. All actions happen entirely inside your Zendesk account. Your information is encrypted, stored securely on AWS, and never shared with third parties, keeping your data safe at all times.\u003c/p\u003e\n\n\u003cp\u003eIf you still have questions about the app, ask us at \u003ca href=\"mailto:contact@growthdot.com\"\u003econtact@growthdot.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eProactive Campaigns comes with a \u003cstrong\u003e14-day free trial.\u003c/strong\u003e Follow these steps to install and start using the app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on the right panel.\u003c/li\u003e\n\u003cli\u003eChoose the Zendesk account where you want to install the app.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eAdmin → Apps → Manage\u003c/strong\u003e and make sure the app is enabled.\u003c/li\u003e\n\u003cli\u003eOpen Proactive Campaigns and follow the prompts to authorize it.\u003c/li\u003e\n\u003cli\u003e Create and launch your first email campaign.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Send Bulk Emails, Customer Notifications \u0026 Order Updates Directly from Zendesk\n\nYour customers and tickets are already in Zendesk. Stop exporting contacts to external tools, like Mailchimp, just to reach your audience.\n\nProactive Campaigns is the #1 native bulk email and SMS tool built inside Zendesk Support — no third-party integrations and data syncing. Segment your Zendesk mailing list or upload a CSV to bring in any external contacts. Then run mass email campaigns from Zendesk, automate follow-ups, send instant notifications, and scale outreach after AI-resolved tickets.\n\n[![Email Campaign with Proactive Campaigns](https://growthdot.com/wp-content/uploads/sites/14/2026/04/PC-Tour_GIF.gif)](https://app.supademo.com/demo/cmng2uwwe4sesu98hupag9ruj?utm_source=link)\n\n### 💡 Start your 14-day free trial today — install with one click.\n\nWant to get a personalized app setup? [Book a 15-minute demo](https://calendly.com/growthdot/30min) to customize Proactive Campaigns for your team and get started faster. Boost your Zendesk email marketing and start sending email newsletters today!\n\n### ✅ The app is completely free for Sandbox accounts.\n\nInstall it in the Sandbox first and validate your workflows before rolling it out to production.\n\n## Why Zendesk Teams Switch to Proactive Campaigns?\n\n**No extra tools. No extra cost.** Unlike standalone email platforms, Proactive Campaigns lives inside Zendesk. Your campaigns, customer data, support tickets, and reports, all in one place, and for an affordable price.\n\n**Built for proactive support, not just reactive tickets.** Zendesk doesn't offer bulk emailing or mass notifications natively. Proactive Campaigns fills that gap by letting support managers, customer success teams, and marketing ops run full outreach campaigns.\n\n**Easy personalization with placeholders.** Mass emails can still feel genuine with personalized data (mail merges). Proactive Campaigns makes placeholder management as easy as possible with autofill, quick search, and a list of the most relevant placeholders.\n\n**Branded templates with drag-and-drop ease.** If you need to boost your email appearance, you can do it with Proactive Campaigns' top feature — the template builder. (NEW!) With the Template Library, you can get started much faster by selecting pre-designed emails and customizing them to fit your needs.\n\n![Custom Email Templates](https://growthdot.com/wp-content/uploads/sites/14/2025/07/Template-Editor-GIF.gif)\n\n## What Can You Do with Proactive Campaigns?\n\n### 🚨 Mass notify customers of service incidents and outages\n\n*For: Support, IT Support, DevOps, Incident Managers*\n\nWhen downtime hits, every minute counts. Send mass email notifications to affected users in seconds, link the campaign directly to the problem ticket, and run automated SMS or email follow-ups with fixed delays until the incident is resolved. **Proactive Campaigns is the go-to incident notification tool for Zendesk.**\n\n![Proactive Incident Emails](https://growthdot.com/wp-content/uploads/sites/14/2026/02/Incidents_GIF.gif)\n\n### 📬 Automate customer onboarding \u0026 success\n\n*For: Customer Success Managers, SaaS Teams, E-commerce*\n\nSegment your Zendesk user list by tags, dates, plan tier, or any other custom field, to automatically trigger personalized onboarding sequences. Guide every new customer through their journey without your CS team lifting a finger.\n\n![Zendesk Email Automations](https://growthdot.com/wp-content/uploads/sites/14/2025/07/Email-Automations-GIF.gif)\n\n### 📲 Reduce churn with timely SMS reminders\n\n*For: Subscription Businesses, E-commerce*\n\nSchedule campaigns to automatically notify customers about subscription renewals, expiring services, or other important dates via email or SMS. Proactive Campaigns ensures you never miss a chance to stay top-of-mind and retain customers.\n\n![Send SMS campaign](https://growthdot.com/wp-content/uploads/sites/14/2025/07/SMS-Campaign-Gif.gif)\n\n### 🔄 Proactive upsells \u0026 cross-sells directly in Support\n\n*For: Sales-Support Hybrid Teams, E-commerce, SaaS*\n\nTurn your support inbox into a revenue channel. Send personalized follow-ups based on customer behavior, track opens, clicks, replies, and unsubscribes, and A/B test subject lines and content to continuously improve results.\n\n![Email Campaign Statistics](https://growthdot.com/wp-content/uploads/sites/14/2024/12/Details_Updates-Gif.gif)\n\n### 🛠 Streamline bulk ticket updates\n\n*For: Zendesk Admins, Operations Teams*\n\nBeyond messaging, Proactive Campaigns is a powerful bulk ticket updater. Update fields, statuses, tags, and internal notes across hundreds of tickets at once. No complex automation setups, no Zendesk triggers needed.\n\n![Bulk Ticket Updates](https://growthdot.com/wp-content/uploads/sites/14/2025/07/Bulk-Ticket-Updates-GIF.gif)\n\n## Powerful Features Built for Your Team:\n\n- **Mass emailing and SMS** from Zendesk, no third-party sync\n- **Import CSV lists** or **build segments** from Zendesk users, tickets, or orgs\n- **Custom email templates**: drag-and-drop, rich text, or HTML\n- **Template library** with ready-to-use templates for common campaigns\n- **Email automations** with scheduled timing\n- **Simplified placeholder management** with auto-insert and featured fields\n- **A/B testing** on subject lines, content, and calls to action\n- **Email tracking** — opens, clicks, and unsubscribes per campaign\n- **Spam filter precheck** before every send\n- **CSAT surveys** embedded directly in campaigns\n- **Automatic follow-ups** based on customer behavior\n\n### Pay only for agents who have access to the app\n\nYou're only charged for the agents who really use the app—no overpaying! [Check out all pricing plans here](https://growthdot.com/proactive-campaigns/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=pc_description_pricing#pricing).\n\nWant to see it in action? 👉 Install the app and activate your free trial now!\n\n![Proactive Campaigns Customers](https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-PC.png)\n\n### How we handle your data\n\nProactive Campaigns app accesses only the minimal data needed to deliver campaign features, fully following Zendesk guidelines. All actions happen entirely inside your Zendesk account. Your information is encrypted, stored securely on AWS, and never shared with third parties, keeping your data safe at all times.\n\nIf you still have questions about the app, ask us at [contact@growthdot.com](mailto:contact@growthdot.com).\n","raw_installation_instructions":"Proactive Campaigns comes with a **14-day free trial.** Follow these steps to install and start using the app:\n\n- Click the **Install** button on the right panel.\n- Choose the Zendesk account where you want to install the app.\n- Go to **Admin → Apps → Manage** and make sure the app is enabled.\n- Open Proactive Campaigns and follow the prompts to authorize it.\n-  Create and launch your first email 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and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-01-04T13:11:54Z","updated_at":"2026-03-12T09:36:05Z","terms_conditions_url":null,"app_organization":{"id":2061,"name":"Diabolocom","email":"sales@diabolocom.com","website":"https://www.diabolocom.com","country_code":"FR","stripe_account_id":null,"state":"unpublished"},"locations":[1,4,3,5,6,7,25,19,18,17,16],"date_published":"2019-01-04T13:11:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.diabolocom.com/solutions/zendesk-integration/"},"location_names":["top_bar","new_ticket_sidebar","ticket_sidebar","user_sidebar","organization_sidebar","background"],"last_update_time":"2025-01-28T20:45:51Z","owner_id":269519,"author_name":"Diabolocom","author_email":"support-client@diabolocom.com","author_url":"https://www.diabolocom.com/solutions/zendesk-integration/","short_description":"Powerful, Scalable Contact Center Software to Drive Your Growth","long_description":"\u003cp\u003e\u003cem\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehere\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDiabolocom streamlines millions of customer journeys for companies of all sizes in over 60 countries.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRecognized for seamless integration with IT systems, including major CRMs, Diabolocom\u0026#39;s open architecture and web services stand out. Diabolocom empowers \u003cstrong\u003eCustomer Service\u003c/strong\u003e with strategic tools to \u003cstrong\u003emanage interactions across all channels\u003c/strong\u003e (voice, email, SMS, etc.) and \u003cstrong\u003eboost KPIs\u003c/strong\u003e like Average Resolution Time, First Response Rate, and NPS.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance real-time contact cards and object displays:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInstant screen pop-ups of relevant Zendesk objects aligned with your business processes for a seamless agent experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Zendesk data to optimize customer experience:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOffer self-service, skills-based routing, and reduced customer wait times. Manage outbound campaigns (predictive, progressive, preview) with advanced targeting rules to improve customer reachability.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComprehensive call logging and advanced reporting:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatically log and record calls in Zendesk and trigger post-call workflows like email, SMS, or callbacks. Track performance with real-time supervision, customizable wallboards, and detailed statistical reports.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eTo start using Diabolocom\u003c/h2\u003e\n\n\u003cp\u003eContact our Sales Team to get a demo \u003ca href=\"https://www.diabolocom.com/demo/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eDiabolocom configuration will be done directly in our administrator interface.\u003c/p\u003e\n\n\u003cp\u003eAll the details to set up our Zendesk integration can be found \u003ca href=\"https://www.diabolocom.com/solutions/zendesk-integration/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eMore information on the Zendesk integration can be found \u003ca href=\"https://www.diabolocom.com/solutions/zendesk-integration/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor more information, \u003cstrong\u003econtact us at sales@diabolocom.com.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"*Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more [here](https://www.zendesk.com/pricing)*\n\n**Diabolocom streamlines millions of customer journeys for companies of all sizes in over 60 countries.**\n\nRecognized for seamless integration with IT systems, including major CRMs, Diabolocom's open architecture and web services stand out. Diabolocom empowers **Customer Service** with strategic tools to **manage interactions across all channels** (voice, email, SMS, etc.) and **boost KPIs** like Average Resolution Time, First Response Rate, and NPS.\n\n**Enhance real-time contact cards and object displays:**\n\nInstant screen pop-ups of relevant Zendesk objects aligned with your business processes for a seamless agent experience.\n\n**Use Zendesk data to optimize customer experience:**\n\nOffer self-service, skills-based routing, and reduced customer wait times. Manage outbound campaigns (predictive, progressive, preview) with advanced targeting rules to improve customer reachability.\n\n**Comprehensive call logging and advanced reporting:**\n\nAutomatically log and record calls in Zendesk and trigger post-call workflows like email, SMS, or callbacks. Track performance with real-time supervision, customizable wallboards, and detailed statistical reports.","raw_installation_instructions":"## To start using Diabolocom\n\nContact our Sales Team to get a demo [here](https://www.diabolocom.com/demo/).\n\nDiabolocom configuration will be done directly in our administrator interface.\n\nAll the details to set up our Zendesk integration can be found [here](https://www.diabolocom.com/solutions/zendesk-integration/).\n\nMore information on the Zendesk integration can be found [here](https://www.diabolocom.com/solutions/zendesk-integration/).\n\nFor more information, **contact us at sales@diabolocom.com.**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://189225.apps.zdusercontent.com/189225/assets/1738096948-1ba0c09f6f0978937742193a4875b26a/support/logo-small.png","large_icon":"https://189225.apps.zdusercontent.com/189225/assets/1738096948-1ba0c09f6f0978937742193a4875b26a/support/logo.png","screenshots":["https://189225.apps.zdusercontent.com/189225/assets/1738096948-1ba0c09f6f0978937742193a4875b26a/support/screenshot-0.png","https://189225.apps.zdusercontent.com/189225/assets/1738096948-1ba0c09f6f0978937742193a4875b26a/support/screenshot-1.png","https://189225.apps.zdusercontent.com/189225/assets/1738096948-1ba0c09f6f0978937742193a4875b26a/support/screenshot-2.png"],"installation_count":32},{"id":189715,"name":"HubSpot by helphouse.io","state":"published","version":"1.3.5","framework_version":"2.0","parameters":[{"id":619462,"app_id":189715,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-09T10:02:29Z","updated_at":"2019-01-09T10:02:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2141711,"app_id":189715,"name":"private_key","kind":"text","required":true,"position":1,"created_at":"2022-09-07T18:01:40Z","updated_at":"2022-09-07T18:01:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":619458,"app_id":189715,"name":"access_token","kind":"hidden","required":false,"position":2,"created_at":"2019-01-09T10:02:28Z","updated_at":"2021-01-25T16:58:58Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":619459,"app_id":189715,"name":"refresh_token","kind":"hidden","required":false,"position":3,"created_at":"2019-01-09T10:02:28Z","updated_at":"2021-01-25T16:58:58Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":619460,"app_id":189715,"name":"expires_at","kind":"hidden","required":false,"position":4,"created_at":"2019-01-09T10:02:29Z","updated_at":"2021-01-25T16:58:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":619461,"app_id":189715,"name":"config","kind":"hidden","required":false,"position":5,"created_at":"2019-01-09T10:02:29Z","updated_at":"2021-01-25T16:58:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":178,"entity_id":189715,"app_id":189715,"amount":700,"name":"App Plan","description":"\u003cp\u003eAn app plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_EhEmthfXuEABPs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":239,"cost_type":"CostStripe","active":false,"created_at":"2019-03-15T15:59:58.000Z","updated_at":"2023-11-30T02:59:39.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1564,"entity_id":189715,"app_id":189715,"amount":700,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_EhEmthfXuEABPs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":512,"cost_type":"CostStripe","active":false,"created_at":"2020-05-27T21:52:44.000Z","updated_at":"2020-05-27T21:52:44.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2171,"entity_id":189715,"app_id":189715,"amount":700,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_EhEmthfXuEABPs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":817,"cost_type":"CostStripe","active":true,"created_at":"2021-03-09T18:28:35.000Z","updated_at":"2021-03-09T18:28:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":2,"count":{"5":1,"1":2,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":" #194d33","google_analytics_code":"UA-96779970-8","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-01-09T10:02:26Z","updated_at":"2026-06-22T22:22:54Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[3,9],"date_published":"2019-01-09T10:02:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","modal"],"last_update_time":"2026-06-22T22:22:49Z","owner_id":269519,"author_name":"helphouse.io","author_email":"apps@helphouse.io","author_url":"https://helphouse.io/","short_description":"View and create data to HubSpot directly from Zendesk","long_description":"\u003ch2\u003eHubSpot integration for Zendesk - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe HubSpot integration for Zendesk allows your support team to view and create different events that are happening in HubSpot directly from a ticket in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThis integration allows them to provide the customer with a proper answer without leaving Zendesk and without bothering your sales organization.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView and create Contacts or Company\u003c/li\u003e\n\u003cli\u003eView and create Deals\u003c/li\u003e\n\u003cli\u003eView and create Engagements such as meetings, calls, or emails in seconds.\u003c/li\u003e\n\u003cli\u003eControl how much your agents can see.\u003c/li\u003e\n\u003cli\u003eArrange properties according to importance with drag and drop.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to\u003cbr\u003e\nour \u003ca href=\"https://support.helphouse.io/hc/en-us/sections/360003482654-HubSpot-integration-for-Zendesk/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We\u0026#39;re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help\u003cbr\u003e\ncompanies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot\"\u003eWe\u0026#39;ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free\u003cbr\u003e\nto \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy Notice\u003c/h3\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to your HubSpot account. In order to provide its functionality, the app accesses, uses, and stores the following data:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed from HubSpot:\u003c/strong\u003e\u003cbr\u003e\n* Contact information (name, email address, phone number, and other CRM contact properties)\u003cbr\u003e\n* Company information (name, domain, and other CRM company properties)\u003cbr\u003e\n* Deal information (deal name, stage, amount, and other CRM deal properties)\u003cbr\u003e\n* Engagement records (calls, emails, meetings, notes, and tasks)\u003cbr\u003e\n* HubSpot owner/user information\u003cbr\u003e\n* Deal pipeline and stage configuration\u003cbr\u003e\n* Your HubSpot account information\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed from Zendesk:\u003c/strong\u003e\u003cbr\u003e\n* Ticket requester information (name and email address) — used solely to look up or match the corresponding contact in HubSpot\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose of data processing:\u003c/strong\u003e\u003cbr\u003e\nAll data listed above is accessed exclusively to display relevant HubSpot CRM information within the Zendesk ticket sidebar and to allow agents to create or update HubSpot records (contacts, companies, deals, and engagements) without leaving Zendesk. No data is sold or shared with third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData storage:\u003c/strong\u003e\u003cbr\u003e\n* Your HubSpot Private App Access Token is stored securely as an encrypted Zendesk app setting and is used only to authenticate API requests to HubSpot on your behalf.\u003cbr\u003e\n* No HubSpot CRM data is persisted outside of HubSpot or Zendesk. Data is fetched in real time from HubSpot\u0026#39;s API and displayed in the app; it is not stored on helphouse.io servers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThird-party services:\u003c/strong\u003e\u003cbr\u003e\nAPI requests are made directly to \u003ccode\u003eapi.hubapi.com\u003c/code\u003e (HubSpot\u0026#39;s API). All communication takes place over HTTPS.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review our \u003ca href=\"https://helphouse.io/legal/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://helphouse.io/legal/terms-and-conditions/\"\u003eTerms \u0026amp; Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cp\u003eBefore installing the app, please follow the steps belows, to obtain your HubSpot Access token. This token is required to connect to HubSpot.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant: Your Access token grants access to your HubSpot data. Store it wisely.\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eVerify that you are signed in to HubSpot as a super admin.\u003c/li\u003e\n\u003cli\u003eIn your HubSpot account, click the settings icon in the main navigation bar.\u003c/li\u003e\n\u003cli\u003eIn the left sidebar menu, navigate to Integrations \u0026gt; Private Apps.\u003c/li\u003e\n\u003cli\u003eClick Create private app.\u003c/li\u003e\n\u003cli\u003eOn the Basic Info tab, configure the details of your app:\n\n\u003col\u003e\n\u003cli\u003eEnter your app\u0026#39;s name. (e.g. hubspot-zendesk-app)\u003c/li\u003e\n\u003cli\u003eHover over the placeholder logo and click the upload icon to upload a square image that will serve as the logo for your app.\u003c/li\u003e\n\u003cli\u003eEnter a description for your app.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eClick the Scopes tab.\u003c/li\u003e\n\u003cli\u003eNext, select the scopes to authorize based on the APIs that this integration uses. The scopes you will need:\n\n\u003col\u003e\n\u003cli\u003etimeline\u003c/li\u003e\n\u003cli\u003eoauth\u003c/li\u003e\n\u003cli\u003eintegration-sync\u003c/li\u003e\n\u003cli\u003etickets\u003c/li\u003e\n\u003cli\u003ee-commerce\u003c/li\u003e\n\u003cli\u003esales-email-read\u003c/li\u003e\n\u003cli\u003ecrm.objects.contacts.read\u003c/li\u003e\n\u003cli\u003ecrm.objects.contacts.write\u003c/li\u003e\n\u003cli\u003ecrm.schemas.custom.read\u003c/li\u003e\n\u003cli\u003ecrm.objects.companies.write\u003c/li\u003e\n\u003cli\u003ecrm.schemas.contacts.read\u003c/li\u003e\n\u003cli\u003ecrm.objects.companies.read\u003c/li\u003e\n\u003cli\u003ecrm.objects.deals.read\u003c/li\u003e\n\u003cli\u003ecrm.objects.deals.write\u003c/li\u003e\n\u003cli\u003ecrm.schemas.companies.read\u003c/li\u003e\n\u003cli\u003ecrm.schemas.companies.write\u003c/li\u003e\n\u003cli\u003ecrm.schemas.contacts.write\u003c/li\u003e\n\u003cli\u003ecrm.schemas.deals.read\u003c/li\u003e\n\u003cli\u003ecrm.schemas.deals.write\u003c/li\u003e\n\u003cli\u003ecrm.objects.owners.read\u003c/li\u003e\n\u003cli\u003ecrm.schemas.quotes.read\u003c/li\u003e\n\u003cli\u003ecrm.schemas.line_items.read\u003c/li\u003e\n\u003cli\u003eaccount-info.security.read\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eAfter you\u0026#39;re done selecting your scopes, click Create app in the top right. You can always make changes to your app after you create it.\u003c/li\u003e\n\u003cli\u003eIn the dialog box, review the info about your app\u0026#39;s access token, then click Continue creating.\nWith your private app created, you can start making API requests using its access token. On the Details tab of the settings page of your private app, click Show token under your access token to reveal it.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003cp\u003eFollow the steps below in order to install and configure the app. If you do not have an Access token yet, please complete the prerequisites before continuing.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace.\n\n\u003col\u003e\n\u003cli\u003eIn Access Token insert the token that you acquired in step before.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to a ticket, and the app will launch in the right sidebar.\u003c/li\u003e\n\u003cli\u003eDone!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUpdating the Access token\u003c/h2\u003e\n\n\u003cp\u003eFollow the steps below to update your Access token.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps\u003c/li\u003e\n\u003cli\u003eHover over Hubspot app and slick on cog icon\u003c/li\u003e\n\u003cli\u003eChoose \u0026quot;Change settings\u0026quot; from the menu\u003c/li\u003e\n\u003cli\u003eEnter new key in Access token field\u003c/li\u003e\n\u003cli\u003eClick Update button\u003c/li\u003e\n\u003cli\u003eDone!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## HubSpot integration for Zendesk - made by helphouse.io\n\nThe HubSpot integration for Zendesk allows your support team to view and create different events that are happening in HubSpot directly from a ticket in Zendesk.\n\nThis integration allows them to provide the customer with a proper answer without leaving Zendesk and without bothering your sales organization.\n\n### Core features\n\n* View and create Contacts or Company\n* View and create Deals\n* View and create Engagements such as meetings, calls, or emails in seconds.\n* Control how much your agents can see.\n* Arrange properties according to importance with drag and drop.\n\n### Community\n\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to\nour [community](https://support.helphouse.io/hc/en-us/sections/360003482654-HubSpot-integration-for-Zendesk/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\n\nThis app is made by helphouse.io. We're a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe're experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot), we also help\ncompanies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot).\n[We've already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot) save time and money doing just that. Feel free\nto [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=hubspot).\n\n### Privacy Notice\n\nThis app connects your Zendesk account to your HubSpot account. In order to provide its functionality, the app accesses, uses, and stores the following data:\n\n**Data accessed from HubSpot:**\n* Contact information (name, email address, phone number, and other CRM contact properties)\n* Company information (name, domain, and other CRM company properties)\n* Deal information (deal name, stage, amount, and other CRM deal properties)\n* Engagement records (calls, emails, meetings, notes, and tasks)\n* HubSpot owner/user information\n* Deal pipeline and stage configuration\n* Your HubSpot account information\n\n**Data accessed from Zendesk:**\n* Ticket requester information (name and email address) — used solely to look up or match the corresponding contact in HubSpot\n\n**Purpose of data processing:**\nAll data listed above is accessed exclusively to display relevant HubSpot CRM information within the Zendesk ticket sidebar and to allow agents to create or update HubSpot records (contacts, companies, deals, and engagements) without leaving Zendesk. No data is sold or shared with third parties.\n\n**Data storage:**\n* Your HubSpot Private App Access Token is stored securely as an encrypted Zendesk app setting and is used only to authenticate API requests to HubSpot on your behalf.\n* No HubSpot CRM data is persisted outside of HubSpot or Zendesk. Data is fetched in real time from HubSpot's API and displayed in the app; it is not stored on helphouse.io servers.\n\n**Third-party services:**\nAPI requests are made directly to `api.hubapi.com` (HubSpot's API). All communication takes place over HTTPS.\n\nFor full details, please review our [Privacy Policy](https://helphouse.io/legal/privacy-policy/) and [Terms \u0026 Conditions](https://helphouse.io/legal/terms-and-conditions/).","raw_installation_instructions":"## Prerequisites\n\nBefore installing the app, please follow the steps belows, to obtain your HubSpot Access token. This token is required to connect to HubSpot.\n\n**Important: Your Access token grants access to your HubSpot data. Store it wisely.**\n\n1. Verify that you are signed in to HubSpot as a super admin.\n2. In your HubSpot account, click the settings icon in the main navigation bar.\n3. In the left sidebar menu, navigate to Integrations \u003e Private Apps.\n4. Click Create private app.\n5. On the Basic Info tab, configure the details of your app:\n    1. Enter your app's name. (e.g. hubspot-zendesk-app)\n    2. Hover over the placeholder logo and click the upload icon to upload a square image that will serve as the logo for your app.\n    3. Enter a description for your app.\n6. Click the Scopes tab.\n7. Next, select the scopes to authorize based on the APIs that this integration uses. The scopes you will need:\n    1. timeline\n    2. oauth\n    3. integration-sync\n    4. tickets\n    5. e-commerce\n    6. sales-email-read\n    7. crm.objects.contacts.read\n    8. crm.objects.contacts.write\n    9. crm.schemas.custom.read\n    10. crm.objects.companies.write\n    11. crm.schemas.contacts.read\n    12. crm.objects.companies.read\n    13. crm.objects.deals.read\n    14. crm.objects.deals.write\n    15. crm.schemas.companies.read\n    16. crm.schemas.companies.write\n    17. crm.schemas.contacts.write\n    18. crm.schemas.deals.read\n    19. crm.schemas.deals.write\n    20. crm.objects.owners.read\n    21. crm.schemas.quotes.read\n    22. crm.schemas.line_items.read\n    23. account-info.security.read\n8. After you're done selecting your scopes, click Create app in the top right. You can always make changes to your app after you create it.\n9. In the dialog box, review the info about your app's access token, then click Continue creating.\n   With your private app created, you can start making API requests using its access token. On the Details tab of the settings page of your private app, click Show token under your access token to reveal it.\n\n## Installation\n\nFollow the steps below in order to install and configure the app. If you do not have an Access token yet, please complete the prerequisites before continuing.\n\n1. Install the app from Zendesk Marketplace.\n    1. In Access Token insert the token that you acquired in step before.\n2. Navigate to a ticket, and the app will launch in the right sidebar.\n3. Done!\n\n## Updating the Access token\n\nFollow the steps below to update your Access token.\n\n1. Navigate Admin Center \u003e Apps and integrations \u003e Zendesk Support apps\n2. Hover over Hubspot app and slick on cog icon\n3. Choose \"Change settings\" from the menu\n4. Enter new key in Access token field\n5. Click Update button\n6. Done!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://189715.apps.zdusercontent.com/189715/assets/1781260651-3bdcf4097e15280bc9b0b9aa903ef3b0/logo-small.png","large_icon":"https://189715.apps.zdusercontent.com/189715/assets/1781260651-3bdcf4097e15280bc9b0b9aa903ef3b0/logo.png","screenshots":["https://189715.apps.zdusercontent.com/189715/assets/1781260651-3bdcf4097e15280bc9b0b9aa903ef3b0/screenshot-0.png","https://189715.apps.zdusercontent.com/189715/assets/1781260651-3bdcf4097e15280bc9b0b9aa903ef3b0/screenshot-1.png","https://189715.apps.zdusercontent.com/189715/assets/1781260651-3bdcf4097e15280bc9b0b9aa903ef3b0/screenshot-2.png"],"installation_count":14},{"id":190090,"name":"Bulk User Export","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":620468,"app_id":190090,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-13T19:41:36Z","updated_at":"2019-01-13T19:41:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":905,"entity_id":190090,"app_id":190090,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:49:26.000Z","updated_at":"2019-05-15T05:49:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":2,"count":{"2":3,"1":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-01-13T19:41:35Z","updated_at":"2026-03-26T04:59:29Z","terms_conditions_url":null,"app_organization":{"id":7115,"name":"Integriq","email":"integriq.labs@gmail.com","website":"https://integriq.co","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[2],"date_published":"2019-01-13T19:41:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2019-06-14T17:05:41Z","owner_id":269519,"author_name":"Amrut Software","author_email":"sushant.awalekar@amrutsoftware.com","author_url":"http://www.amrutsoftware.com","short_description":"Now Easily Export User Data on single click into various export formats like excel,CSV,PDF,Copy etc.","long_description":"\u003cp\u003eBulk User Export Application allows you to Export User Data on single Click into export formats of your choice and your export file will be ready within seconds which can be used in any third party integration. \u003c/p\u003e\n\n\u003cp\u003eData can be exported into different file formats\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eExcel \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCSV \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePDF \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrint User Data \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy User Data to Clipboard \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eZendesk Admins can sort the User data before exporting using column headers \u003c/p\u003e\n\n\u003cp\u003eEasy User filtering\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Bulk User Export app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u003cstrong\u003eApps \u0026gt; Marketplace\u003c/strong\u003e, then find the \u003cstrong\u003eBulk User Export\u003c/strong\u003e app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Bulk User Export app on Zendesk marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Bulk User Export app page, click the Install App button in the upper right corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on install button to install the \u0026#39;Bulk User Export\u0026#39; app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter a name for the app, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you can use app from Left sidebar\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNOTE: Currently this App doesn\u0026#39;t Allow User Export based on Custom Roles\u003c/p\u003e\n","raw_long_description":"\n\n Bulk User Export Application allows you to Export User Data on single Click into export formats of your choice and your export file will be ready within seconds which can be used in any third party integration. \n\n Data can be exported into different file formats\n\n * Excel \n\n * CSV \n\n * PDF \n\n * Print User Data \n\n * Copy User Data to Clipboard \n\n Zendesk Admins can sort the User data before exporting using column headers \n\n Easy User filtering","raw_installation_instructions":"\n\nTo install Bulk User Export app:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n\n2. Select **Apps \u003e Marketplace**, then find the **Bulk User Export** app\n\n3. Search for Bulk User Export app on Zendesk marketplace.\n\n4. On the Bulk User Export app page, click the Install App button in the upper right corner.\n\n5. Click on install button to install the 'Bulk User Export' app.\n\n6. Enter a name for the app, then click **Install**.\n\n7. Now you can use app from Left sidebar\n\n\nNOTE: Currently this App doesn't Allow User Export based on Custom Roles","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://190090.apps.zdusercontent.com/190090/assets/1560230888-c4b1257823ec3057981c6e25fe765a1e/logo-small.png","large_icon":"https://190090.apps.zdusercontent.com/190090/assets/1560230888-c4b1257823ec3057981c6e25fe765a1e/logo.png","screenshots":["https://190090.apps.zdusercontent.com/190090/assets/1560230888-c4b1257823ec3057981c6e25fe765a1e/screenshot-0.png","https://190090.apps.zdusercontent.com/190090/assets/1560230888-c4b1257823ec3057981c6e25fe765a1e/screenshot-1.png","https://190090.apps.zdusercontent.com/190090/assets/1560230888-c4b1257823ec3057981c6e25fe765a1e/screenshot-2.png"],"installation_count":746},{"id":190107,"name":"Read Receipts for Zendesk","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":620493,"app_id":190107,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-14T04:45:45Z","updated_at":"2019-01-14T04:45:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":906,"entity_id":190107,"app_id":190107,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Receive and respond to messages in real time from a single place, ensuring smooth and efficient communication.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport Telegram messages through traditional Zendesk tickets.\u003c/li\u003e\n\u003cli\u003eConnect your \u003cstrong\u003eTelegram bot\u003c/strong\u003e to Zendesk Support and manage all messages in one place.\u003c/li\u003e\n\u003cli\u003eReply to Telegram messages directly from Zendesk for a \u003cstrong\u003eseamless conversation experience\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSupport for multimedia content: images, videos, voice notes, locations, contacts, and files.\u003c/li\u003e\n\u003cli\u003eCustomize a \u003cstrong\u003ewelcome message\u003c/strong\u003e for your customers.\u003c/li\u003e\n\u003cli\u003eRequest key customer details in \u003cstrong\u003eEnglish, Spanish, Portuguese, and French\u003c/strong\u003e for personalized assistance.\u003c/li\u003e\n\u003cli\u003eDefine \u003cstrong\u003eticket type, priority, and tags\u003c/strong\u003e for future Telegram tickets.\u003c/li\u003e\n\u003cli\u003eAutomatically \u003cstrong\u003echange the ticket subject\u003c/strong\u003e based on the first received message or sender for better organization.\u003c/li\u003e\n\u003cli\u003eAccess a \u003cstrong\u003estandard command menu\u003c/strong\u003e in the Telegram bot.\u003c/li\u003e\n\u003cli\u003eAutomatically \u003cstrong\u003ecreate ticket fields\u003c/strong\u003e displaying the user\u0026#39;s Telegram ID and originating channel.\u003c/li\u003e\n\u003cli\u003eConfigure \u003cstrong\u003eticket grouping\u003c/strong\u003e based on your needs: \u003cstrong\u003eSingle ticket per group\u003c/strong\u003e or \u003cstrong\u003eSingle ticket per user within a group\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eView \u003cstrong\u003eTelegram IDs\u003c/strong\u003e in group tickets.\u003c/li\u003e\n\u003cli\u003eSet \u003cstrong\u003eTelegram ticket expiration time\u003c/strong\u003e to ensure timely responses.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eUpgrade to Pro for Advanced Capabilities\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTake your support to the next level with the Pro Plan, which includes all the Basic Plan features plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBot information:\u003c/strong\u003e View key bot details, including its name and associated groups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuoting and Replying:\u003c/strong\u003e Directly reply to messages within Zendesk, and responses will appear in Telegram as replies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMessage Filtering:\u003c/strong\u003e In group chats, only messages mentioning the bot will generate tickets, reducing unnecessary clutter.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom FAQ Menu:\u003c/strong\u003e Create a personalized FAQ menu in the Telegram bot for self-service support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProactive tickets:\u003c/strong\u003e Create tickets for customers who previously contacted you on Telegram.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotifications:\u003c/strong\u003e Receive real-time notifications for new ticket creation and updates related to the integration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnlock Maximum Potential with the Unlimited Plan\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor businesses that require scalability, the Unlimited Plan offers all the features of the Pro Plan while removing restrictions on the number of connected bots. Manage an unlimited number of bots in Zendesk, allowing you to expand your customer support without limitations.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eAdditionally, the Unlimited Plan provides early access to exclusive upcoming features designed to enhance the integration and user experience.\u003c/em\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Your Zendesk Support workflow \u003cstrong\u003eremains unchanged\u003c/strong\u003e with this integration.\u003c/p\u003e\n\u003c/blockquote\u003e\n","installation_instructions":"\u003ch2\u003eRequirements:\u003c/h2\u003e\n\n\u003cp\u003eTo use this \u003cstrong\u003eTelegram Channel Integration\u003c/strong\u003e, you must have a  \u003cstrong\u003epre-configured Telegram Bot.\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can create and configure a bot using \u003ca href=\"https://telegram.me/BotFather\"\u003eTelegram Bot Father\u003c/a\u003e in Telegram.\u003c/p\u003e\n\n\u003ch2\u003eInstallation Steps:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the \u003cstrong\u003eTelegram Channel Integration\u003c/strong\u003e from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eIn Zendesk Support settings, go to \u003cstrong\u003eChannel Integrations.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003e“Telegram Channel”\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eReview the \u003cstrong\u003eGeneral Information\u003c/strong\u003e tab and update details if needed.\u003c/li\u003e\n\u003cli\u003eGo to the Accounts tab and click \u003cstrong\u003e“Add an Account”\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eIn the pop-up window: Enter an Integration Name for your company.\u003c/li\u003e\n\u003cli\u003eProvide your \u003cstrong\u003eTelegram Bot Private Token\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003e“Submit”\u003c/strong\u003e—you\u0026#39;re all set!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can now start chatting with your customers via Telegram!\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e If you want to receive all of your customer messages in a group chat, please set up your Bot disabling the Group Privacy Policy in your Telegram Bot configuration in Bot Father.\u003c/p\u003e\n\u003c/blockquote\u003e\n","raw_long_description":"# Telegram Channel\n\nTelegram is a cloud-based messaging platform that allows users to send messages, photos, videos, stickers, audio files, and documents of any type, with applications available across multiple platforms.\n\nWith our **Telegram Channel Integration for Zendesk**, you can streamline customer interactions by connecting your Telegram bot to Zendesk Support. Receive and respond to messages in real time from a single place, ensuring smooth and efficient communication.\n\n**Key features:**\n\n- Support Telegram messages through traditional Zendesk tickets.\n- Connect your **Telegram bot** to Zendesk Support and manage all messages in one place.\n- Reply to Telegram messages directly from Zendesk for a **seamless conversation experience**.\n- Support for multimedia content: images, videos, voice notes, locations, contacts, and files.\n- Customize a **welcome message** for your customers.\n- Request key customer details in **English, Spanish, Portuguese, and French** for personalized assistance.\n- Define **ticket type, priority, and tags** for future Telegram tickets.\n- Automatically **change the ticket subject** based on the first received message or sender for better organization.\n- Access a **standard command menu** in the Telegram bot.\n- Automatically **create ticket fields** displaying the user's Telegram ID and originating channel.\n- Configure **ticket grouping** based on your needs: **Single ticket per group** or **Single ticket per user within a group**.\n- View **Telegram IDs** in group tickets.\n- Set **Telegram ticket expiration time** to ensure timely responses.\n\n**Upgrade to Pro for Advanced Capabilities**\n\nTake your support to the next level with the Pro Plan, which includes all the Basic Plan features plus:\n\n- **Bot information:** View key bot details, including its name and associated groups.\n- **Quoting and Replying:** Directly reply to messages within Zendesk, and responses will appear in Telegram as replies.\n- **Message Filtering:** In group chats, only messages mentioning the bot will generate tickets, reducing unnecessary clutter.\n- **Custom FAQ Menu:** Create a personalized FAQ menu in the Telegram bot for self-service support.\n- **Proactive tickets:** Create tickets for customers who previously contacted you on Telegram.\n- **Notifications:** Receive real-time notifications for new ticket creation and updates related to the integration.\n\n**Unlock Maximum Potential with the Unlimited Plan**\n\nFor businesses that require scalability, the Unlimited Plan offers all the features of the Pro Plan while removing restrictions on the number of connected bots. Manage an unlimited number of bots in Zendesk, allowing you to expand your customer support without limitations.\n\n*Additionally, the Unlimited Plan provides early access to exclusive upcoming features designed to enhance the integration and user experience.*\n\n\u003e**Note:** Your Zendesk Support workflow **remains unchanged** with this integration.","raw_installation_instructions":"## Requirements:\n\nTo use this **Telegram Channel Integration**, you must have a  **pre-configured Telegram Bot.**.\n\nYou can create and configure a bot using [Telegram Bot Father](https://telegram.me/BotFather) in Telegram.\n\n## Installation Steps:\n\n1. Install the **Telegram Channel Integration** from the Zendesk Marketplace.\n2. In Zendesk Support settings, go to **Channel Integrations.**\n3. Select **“Telegram Channel”**\n4. Review the **General Information** tab and update details if needed.\n5. Go to the Accounts tab and click **“Add an Account”**.\n6. In the pop-up window: Enter an Integration Name for your company.\n7. Provide your **Telegram Bot Private Token**.\n8. Click **“Submit”**—you're all set!\n\nYou can now start chatting with your customers via Telegram!\n\n\u003e**Note:** If you want to receive all of your customer messages in a group chat, please set up your Bot disabling the Group Privacy Policy in your Telegram Bot configuration in Bot Father.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://190271.apps.zdusercontent.com/190271/assets/1787755221-36613440dd66766132f8a14711cfd24c/logo-small.png","large_icon":"https://190271.apps.zdusercontent.com/190271/assets/1787755221-36613440dd66766132f8a14711cfd24c/logo.png","screenshots":["https://190271.apps.zdusercontent.com/190271/assets/1787755221-36613440dd66766132f8a14711cfd24c/screenshot-0.png","https://190271.apps.zdusercontent.com/190271/assets/1787755221-36613440dd66766132f8a14711cfd24c/screenshot-1.png","https://190271.apps.zdusercontent.com/190271/assets/1787755221-36613440dd66766132f8a14711cfd24c/screenshot-2.png"],"installation_count":117},{"id":190365,"name":"SnapEngage Hub","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":621225,"app_id":190365,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-16T12:56:38Z","updated_at":"2019-01-16T12:56:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":908,"entity_id":190365,"app_id":190365,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:49:30.000Z","updated_at":"2019-05-15T05:49:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-01-16T12:56:37Z","updated_at":"2025-04-04T00:04:23Z","terms_conditions_url":null,"app_organization":{"id":625,"name":"SnapEngage","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[2],"date_published":"2019-01-16T12:56:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://snapengage.com/pricing/"},"location_names":["nav_bar"],"last_update_time":"2019-03-21T21:10:50Z","owner_id":269519,"author_name":"SnapEngage","author_email":"support@snapengage.com","author_url":"https://snapengage.com/","short_description":"Hub is the centre point of contact for your agents, where they will receive incoming chats and respond.","long_description":"\u003cp\u003eWe\u0026#39;re on a mission to make conversations easier. SnapEngage is passionate about customer engagement, connecting people, and driving successful outcomes for businesses around the globe. We believe that instant, quality interactions between companies, customers, and prospects serve a critical role in driving long-term business success. Our dedicated enterprise chat solution increases website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We\u0026#39;re committed to your long-term success with award-winning customer support, professional services, and personalized onboarding and training\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick on the install button. Once the app is installed, you will find a new icon in the main navigation bar on the left to open the SnapEngage Conversations Hub. Simply log in to your SnapEngage agent account here and you are ready to start taking chats from within your Zendesk dashboard.\u003c/p\u003e\n","raw_long_description":"We're on a mission to make conversations easier. SnapEngage is passionate about customer engagement, connecting people, and driving successful outcomes for businesses around the globe. We believe that instant, quality interactions between companies, customers, and prospects serve a critical role in driving long-term business success. Our dedicated enterprise chat solution increases website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to your long-term success with award-winning customer support, professional services, and personalized onboarding and training","raw_installation_instructions":"Click on the install button. Once the app is installed, you will find a new icon in the main navigation bar on the left to open the SnapEngage Conversations Hub. Simply log in to your SnapEngage agent account here and you are ready to start taking chats from within your Zendesk dashboard.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://190365.apps.zdusercontent.com/190365/assets/1553176495-b4ce749cb153fbe29db11cb797afd57e/logo-small.png","large_icon":"https://190365.apps.zdusercontent.com/190365/assets/1553176495-b4ce749cb153fbe29db11cb797afd57e/logo.png","screenshots":["https://190365.apps.zdusercontent.com/190365/assets/1553176495-b4ce749cb153fbe29db11cb797afd57e/screenshot-0.png","https://190365.apps.zdusercontent.com/190365/assets/1553176495-b4ce749cb153fbe29db11cb797afd57e/screenshot-1.png","https://190365.apps.zdusercontent.com/190365/assets/1553176495-b4ce749cb153fbe29db11cb797afd57e/screenshot-2.png"],"installation_count":12},{"id":191575,"name":"Shopify by helphouse.io","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":624552,"app_id":191575,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-30T12:12:42Z","updated_at":"2019-01-30T12:12:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":624549,"app_id":191575,"name":"token","kind":"hidden","required":false,"position":1,"created_at":"2019-01-30T12:12:41Z","updated_at":"2019-02-07T19:09:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":624550,"app_id":191575,"name":"domain","kind":"hidden","required":false,"position":2,"created_at":"2019-01-30T12:12:42Z","updated_at":"2019-02-07T19:09:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":624551,"app_id":191575,"name":"config","kind":"hidden","required":false,"position":3,"created_at":"2019-01-30T12:12:42Z","updated_at":"2019-02-07T19:09:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":163,"entity_id":191575,"app_id":191575,"amount":500,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_ER9xBvI1DlK5vO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":224,"cost_type":"CostStripe","active":true,"created_at":"2019-01-30T12:12:45.000Z","updated_at":"2019-05-15T05:34:22.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-96779970-9","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-01-30T12:12:40Z","updated_at":"2025-04-04T00:04:25Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[3,5,9],"date_published":"2019-01-30T12:12:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","modal"],"last_update_time":"2021-07-12T19:46:45Z","owner_id":269519,"author_name":"helphouse.io","author_email":"support@helphouse.io","author_url":"https://helphouse.io/","short_description":"View orders with the ability to cancel and refund","long_description":"\u003ch2\u003eShopify integration for Zendesk - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Shopify integration for Zendesk allows you to view and edit information in Shopify directly from the interface of Zendesk Support. It’s also possible to create new actions in Shopify, like making a refund, directly from a ticket in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWith this Shopify integration for Zendesk, your agents will save time and clicks, as they won\u0026#39;t have to move around between Zendesk and Shopify. This will ensure a more efficient and seamless workflow.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eTo illustrate how the Shopify integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDetailed overview of order details\u003c/li\u003e\n\u003cli\u003eSee order status and if it\u0026#39;s shipped or not\u003c/li\u003e\n\u003cli\u003eCancel and re-stock orders \u003c/li\u003e\n\u003cli\u003eDetailed discount code overview\u003c/li\u003e\n\u003cli\u003eRefund an order from the ticket in Zendesk\u003c/li\u003e\n\u003cli\u003eAdd notes when changes are made\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000925434-Shopify/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eTo install the app, you just need to have an admin or employee staff account in Shopify. Super easy!\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eMake sure you are logged into the Shopify account that you want to connect.\u003c/li\u003e\n\u003cli\u003eNavigate to a ticket, and the app will launch.\u003c/li\u003e\n\u003cli\u003eIf it\u0026#39;s the first time using the app, you will be prompted to authorize it. Click the authorize button.\u003c/li\u003e\n\u003cli\u003eA pop up will open, asking for a few permissions.\u003c/li\u003e\n\u003cli\u003eGrant the permissions.\u003c/li\u003e\n\u003cli\u003eReload the app.\u003c/li\u003e\n\u003cli\u003eDone!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Shopify integration for Zendesk - made by helphouse.io\nThe Shopify integration for Zendesk allows you to view and edit information in Shopify directly from the interface of Zendesk Support. It’s also possible to create new actions in Shopify, like making a refund, directly from a ticket in Zendesk.\n\nWith this Shopify integration for Zendesk, your agents will save time and clicks, as they won't have to move around between Zendesk and Shopify. This will ensure a more efficient and seamless workflow.\n\n### Core features\nTo illustrate how the Shopify integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:\n\n* Detailed overview of order details\n* See order status and if it's shipped or not\n* Cancel and re-stock orders \n* Detailed discount code overview\n* Refund an order from the ticket in Zendesk\n* Add notes when changes are made\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/360000925434-Shopify/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=shopify).","raw_installation_instructions":"## Requirements\nTo install the app, you just need to have an admin or employee staff account in Shopify. Super easy!\n\n## How to install\n1. Install the app from Zendesk Marketplace.\n2. Make sure you are logged into the Shopify account that you want to connect.\n3. Navigate to a ticket, and the app will launch.\n4. If it's the first time using the app, you will be prompted to authorize it. Click the authorize button.\n5. A pop up will open, asking for a few permissions.\n6. Grant the permissions.\n7. Reload the app.\n8. Done!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://191575.apps.zdusercontent.com/191575/assets/1626077161-ee56788449269b02ffb95f80bccb8cc5/logo-small.png","large_icon":"https://191575.apps.zdusercontent.com/191575/assets/1626077161-ee56788449269b02ffb95f80bccb8cc5/logo.png","screenshots":["https://191575.apps.zdusercontent.com/191575/assets/1626077161-ee56788449269b02ffb95f80bccb8cc5/screenshot-0.png","https://191575.apps.zdusercontent.com/191575/assets/1626077161-ee56788449269b02ffb95f80bccb8cc5/screenshot-1.png","https://191575.apps.zdusercontent.com/191575/assets/1626077161-ee56788449269b02ffb95f80bccb8cc5/screenshot-2.png"],"installation_count":2},{"id":191699,"name":"Tonkean","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-01-31T00:26:51Z","updated_at":"2026-03-11T20:23:51Z","terms_conditions_url":null,"app_organization":{"id":2166,"name":"Tonkean","email":"support@tonkean.com","website":"https://tonkean.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2019-01-31T00:26:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tonkean.com/get-started/"},"location_names":[],"last_update_time":"2026-03-11T20:23:47Z","owner_id":269519,"author_name":"Tonkean","author_email":"support@tonkean.com","author_url":"https://www.tonkean.com/library/integration/zendesk","short_description":"Automate Zendesk ticket workflows with no-code orchestration.","long_description":"\u003ch3\u003eOrchestrate Your Zendesk Operations with Tonkean\u003c/h3\u003e\n\n\u003cp\u003eTonkean is an enterprise orchestration platform that enables teams to build and automate complex business processes — without writing code. By connecting Zendesk with your existing tools, Tonkean helps you streamline ticket management, reduce manual work, and deliver faster resolutions.\u003c/p\u003e\n\n\u003ch3\u003eWhat You Can Do\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate ticket creation and updates\u003c/strong\u003e — Trigger Zendesk ticket workflows from any source, including email, Slack, forms, and other integrated systems.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor and triage tickets\u003c/strong\u003e — Track ticket status in real time and automatically route, escalate, or reassign based on custom rules.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrchestrate cross-tool workflows\u003c/strong\u003e — Connect Zendesk with Slack, Microsoft Teams, Jira, Salesforce, and 100+ other integrations to coordinate work across teams.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage tags and fields\u003c/strong\u003e — Automatically add, update, or remove tags and custom fields to keep your ticketing system organized.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSync customer data\u003c/strong\u003e — Keep user profiles and ticket information accurate and up to date across all connected systems.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUse Cases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGlobal intake and triage for IT, HR, legal, and procurement requests\u003c/li\u003e\n\u003cli\u003eAutomated ticket creation from internal service requests\u003c/li\u003e\n\u003cli\u003eCross-functional workflows that span Zendesk and other business tools\u003c/li\u003e\n\u003cli\u003eReal-time reporting and status tracking across ticket queues\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eA Tonkean account is required. Visit \u003ca href=\"https://www.tonkean.com\"\u003etonkean.com\u003c/a\u003e to learn more or \u003ca href=\"https://www.tonkean.com/get-started\"\u003esign up\u003c/a\u003e to get started.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eTonkean accesses Zendesk data — including tickets, users, and organizations — via the Zendesk API using OAuth 2.0 authentication. All data is encrypted in transit (TLS 1.2+) and at rest. Tonkean does not sell, rent, or share customer data with unauthorized third parties. Access is restricted to authorized personnel and governed by role-based access controls. Tonkean is SOC 2 Type II certified, GDPR-ready, and HIPAA compliant. For full details, see our \u003ca href=\"https://www.tonkean.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://www.tonkean.com/security\"\u003eSecurity\u003c/a\u003e page.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Tonkean account at \u003ca href=\"https://tracks.tonkean.com/login\"\u003etracks.tonkean.com\u003c/a\u003e. If you don\u0026#39;t have an account, \u003ca href=\"https://www.tonkean.com/get-started\"\u003esign up here\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eIn Tonkean, navigate to the integrations library and select \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect\u003c/strong\u003e and authorize Tonkean to access your Zendesk account via OAuth.\u003c/li\u003e\n\u003cli\u003eOnce connected, you can use Zendesk as a data source in your Tonkean workflows to monitor, create, and update tickets.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed documentation, visit \u003ca href=\"https://docs.tonkean.com\"\u003edocs.tonkean.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor support, contact us at \u003ca href=\"mailto:support@tonkean.com\"\u003esupport@tonkean.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Orchestrate Your Zendesk Operations with Tonkean\n\nTonkean is an enterprise orchestration platform that enables teams to build and automate complex business processes — without writing code. By connecting Zendesk with your existing tools, Tonkean helps you streamline ticket management, reduce manual work, and deliver faster resolutions.\n\n### What You Can Do\n\n* **Automate ticket creation and updates** — Trigger Zendesk ticket workflows from any source, including email, Slack, forms, and other integrated systems.\n* **Monitor and triage tickets** — Track ticket status in real time and automatically route, escalate, or reassign based on custom rules.\n* **Orchestrate cross-tool workflows** — Connect Zendesk with Slack, Microsoft Teams, Jira, Salesforce, and 100+ other integrations to coordinate work across teams.\n* **Manage tags and fields** — Automatically add, update, or remove tags and custom fields to keep your ticketing system organized.\n* **Sync customer data** — Keep user profiles and ticket information accurate and up to date across all connected systems.\n\n### Use Cases\n\n* Global intake and triage for IT, HR, legal, and procurement requests\n* Automated ticket creation from internal service requests\n* Cross-functional workflows that span Zendesk and other business tools\n* Real-time reporting and status tracking across ticket queues\n\n### Getting Started\n\nA Tonkean account is required. Visit [tonkean.com](https://www.tonkean.com) to learn more or [sign up](https://www.tonkean.com/get-started) to get started.\n\n### Data Handling \u0026 Privacy\n\nTonkean accesses Zendesk data — including tickets, users, and organizations — via the Zendesk API using OAuth 2.0 authentication. All data is encrypted in transit (TLS 1.2+) and at rest. Tonkean does not sell, rent, or share customer data with unauthorized third parties. Access is restricted to authorized personnel and governed by role-based access controls. Tonkean is SOC 2 Type II certified, GDPR-ready, and HIPAA compliant. For full details, see our [Privacy Policy](https://www.tonkean.com/privacy) and [Security](https://www.tonkean.com/security) page.","raw_installation_instructions":"### How to Install\n\n1. Sign in to your Tonkean account at [tracks.tonkean.com](https://tracks.tonkean.com/login). If you don't have an account, [sign up here](https://www.tonkean.com/get-started).\n2. In Tonkean, navigate to the integrations library and select **Zendesk**.\n3. Click **Connect** and authorize Tonkean to access your Zendesk account via OAuth.\n4. Once connected, you can use Zendesk as a data source in your Tonkean workflows to monitor, create, and update tickets.\n\nFor detailed documentation, visit [docs.tonkean.com](https://docs.tonkean.com).\n\nFor support, contact us at [support@tonkean.com](mailto:support@tonkean.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://191699.apps.zdusercontent.com/191699/assets/1773247618-a4ca3e077a47ce4c6a2e54fcc7bc7969/logo-small.png","large_icon":"https://191699.apps.zdusercontent.com/191699/assets/1773247618-a4ca3e077a47ce4c6a2e54fcc7bc7969/logo.png","screenshots":["https://191699.apps.zdusercontent.com/191699/assets/1773247618-a4ca3e077a47ce4c6a2e54fcc7bc7969/screenshot-0.png","https://191699.apps.zdusercontent.com/191699/assets/1773247618-a4ca3e077a47ce4c6a2e54fcc7bc7969/screenshot-1.png","https://191699.apps.zdusercontent.com/191699/assets/1773247618-a4ca3e077a47ce4c6a2e54fcc7bc7969/screenshot-2.png"],"installation_count":0},{"id":192601,"name":"Endpoint Central MSP","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":629210,"app_id":192601,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-07T07:09:25Z","updated_at":"2019-02-07T07:09:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":629206,"app_id":192601,"name":"dcServerUrl","kind":"hidden","required":false,"position":1,"created_at":"2019-02-07T07:09:24Z","updated_at":"2019-02-07T07:09:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":629207,"app_id":192601,"name":"dcUsername","kind":"hidden","required":false,"position":2,"created_at":"2019-02-07T07:09:24Z","updated_at":"2019-02-07T07:09:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":629208,"app_id":192601,"name":"dcUserDomain","kind":"hidden","required":false,"position":3,"created_at":"2019-02-07T07:09:24Z","updated_at":"2019-02-07T07:09:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":629209,"app_id":192601,"name":"dcAdminApiKey","kind":"hidden","required":false,"position":4,"created_at":"2019-02-07T07:09:24Z","updated_at":"2019-02-07T07:09:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":921,"entity_id":192601,"app_id":192601,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:49:45.000Z","updated_at":"2019-05-15T05:49:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-202658-63","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2019-02-07T07:09:22Z","updated_at":"2026-06-18T22:13:19Z","terms_conditions_url":null,"app_organization":{"id":1268,"name":"ManageEngine ","email":"desktopcentral-support@manageengine.com","website":"https://www.manageengine.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2,1,4],"date_published":"2019-02-07T07:09:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.manageengine.com/desktop-management-msp/"},"location_names":["ticket_sidebar","nav_bar","top_bar","new_ticket_sidebar"],"last_update_time":"2026-06-18T22:12:59Z","owner_id":269519,"author_name":"ManageEngine","author_email":"uem-integrations@zohocorp.com","author_url":"https://www.manageengine.com/products/desktop-central-msp/","short_description":"Resolve tickets by remote support, asset management, patch \u0026 software deployment","long_description":"\u003cp\u003eEndpoint Central MSP (formerly Desktop Central MSP) is a feature galore for managing customers from a single console. Taking it a step further, Zendesk-Endpoint Central MSP integration will help you amp up the efficiency of Zendesk beyond just handling tickets by performing endpoint management activities right from your console. \u003c/p\u003e\n\n\u003cp\u003eIt is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers\u0026#39; desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs. \u003c/p\u003e\n\n\u003cp\u003eThis software is compatible with Windows, Mac, Linux OS platforms and helps automate regular desktop management routines like \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/desktop-management-msp/patch-management.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003einstalling patches\u003c/a\u003e\u003c/strong\u003e, \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/desktop-management-msp/software-distribution.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003edistributing software\u003c/a\u003e\u003c/strong\u003e, \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/desktop-management-msp/asset-management.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003emanaging your IT assets\u003c/a\u003e\u003c/strong\u003e,\u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central/help/inventory/manage_software_licenses.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003emanaging software licenses\u003c/a\u003e\u003c/strong\u003e, \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central/help/user_configuration/securing_usb_devices.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003emanaging USB device usage\u003c/a\u003e\u003c/strong\u003e, taking control of \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/desktop-management-msp/remote-control.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003eremote desktops\u003c/a\u003e\u003c/strong\u003e and more. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen you integrate Endpoint Central MSP with Zendesk, you can:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eDeploy \u003cstrong\u003esoftware applications\u003c/strong\u003e for tickets raised.\u003c/li\u003e\n\u003cli\u003eTake control of \u003cstrong\u003eremote computers\u003c/strong\u003e for effective troubleshooting.\u003c/li\u003e\n\u003cli\u003eStay on top of vulnerabilities with \u003cstrong\u003eautomated patch management\u003c/strong\u003e functionalities.\u003c/li\u003e\n\u003cli\u003eTake control of Inventory, organize licenses, track software \u0026amp; hardware assets with \u003cstrong\u003eIT Asset Management\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003ePerform remote \u003cstrong\u003eshutdown\u003c/strong\u003e and \u003cstrong\u003esystem management\u003c/strong\u003e tasks.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eall from the Zendesk console with a single sign-on feasibility.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/eula.html\"\u003eTerms\u003c/a\u003e\u003c/strong\u003e and \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/privacy.html\"\u003ePrivacy Policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIntegrate ManageEngine Endpoint Central MSP with Zendesk to upturn the efficiency of Zendesk beyond just handling tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Versions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegration is supported in Endpoint Central MSP build version \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central-msp/service-packs.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003e10.0.318\u003c/a\u003e\u003c/strong\u003e and above.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo configure Endpoint Central MSP app\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eDownload Endpoint Central MSP app \u003c/li\u003e\n\u003cli\u003eClick on the \u003cstrong\u003eEndpoint Central MSP icon\u003c/strong\u003e from the left navigation pane.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/products/desktop-central-msp/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg\"\u003eDownload\u003c/a\u003e\u003c/strong\u003e Endpoint Central MSP.\u003c/li\u003e\n\u003cli\u003eSpecify Endpoint Central MSP URL for integrating Zendesk with the app.\u003c/li\u003e\n\u003cli\u003eSpecify administrator credentials to secure the integration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can now successfully perform endpoint management activities right from your console. \u003cstrong\u003e\u003ca href=\"https://www.manageengine.com/desktop-management-msp/help/zendesk-integration.html\"\u003eLearn More\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"Endpoint Central MSP (formerly Desktop Central MSP) is a feature galore for managing customers from a single console. Taking it a step further, Zendesk-Endpoint Central MSP integration will help you amp up the efficiency of Zendesk beyond just handling tickets by performing endpoint management activities right from your console. \n\n\nIt is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs. \n\n\nThis software is compatible with Windows, Mac, Linux OS platforms and helps automate regular desktop management routines like **[installing patches](https://www.manageengine.com/desktop-management-msp/patch-management.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)**, **[distributing software](https://www.manageengine.com/desktop-management-msp/software-distribution.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)**, **[managing your IT assets](https://www.manageengine.com/desktop-management-msp/asset-management.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)**,**[managing software licenses](https://www.manageengine.com/products/desktop-central/help/inventory/manage_software_licenses.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)**, **[managing USB device usage](https://www.manageengine.com/products/desktop-central/help/user_configuration/securing_usb_devices.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)**, taking control of **[remote desktops](https://www.manageengine.com/desktop-management-msp/remote-control.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)** and more. \n\n\n\n **Key Features:** \n\n\nWhen you integrate Endpoint Central MSP with Zendesk, you can:\n\n1. Deploy **software applications** for tickets raised.\n2. Take control of **remote computers** for effective troubleshooting.\n3. Stay on top of vulnerabilities with **automated patch management** functionalities.\n4. Take control of Inventory, organize licenses, track software \u0026 hardware assets with **IT Asset Management**.\n5. Perform remote **shutdown** and **system management** tasks.\n\n\nall from the Zendesk console with a single sign-on feasibility.\n\n**[Terms](https://www.manageengine.com/eula.html)** and **[Privacy Policy](https://www.manageengine.com/privacy.html)**","raw_installation_instructions":"Integrate ManageEngine Endpoint Central MSP with Zendesk to upturn the efficiency of Zendesk beyond just handling tickets.\n\n\n\n **Support Versions**\n\nIntegration is supported in Endpoint Central MSP build version **[10.0.318](https://www.manageengine.com/products/desktop-central-msp/service-packs.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)** and above.\n\n\n\n **To configure Endpoint Central MSP app**\n\n1. Download Endpoint Central MSP app \n2. Click on the **Endpoint Central MSP icon** from the left navigation pane.\n3. **[Download](https://www.manageengine.com/products/desktop-central-msp/download.html?utm_source=zendesk\u0026utm_medium=product\u0026utm_campaign=zendeskmspinteg\u0026utm_content=zendeskmspinteg)** Endpoint Central MSP.\n4. Specify Endpoint Central MSP URL for integrating Zendesk with the app.\n5. Specify administrator credentials to secure the integration.\n\n\nYou can now successfully perform endpoint management activities right from your console. **[Learn More](https://www.manageengine.com/desktop-management-msp/help/zendesk-integration.html)**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://192601.apps.zdusercontent.com/192601/assets/1781013885-262e57a5c1da536754185d313f718153/logo-small.png","large_icon":"https://192601.apps.zdusercontent.com/192601/assets/1781013885-262e57a5c1da536754185d313f718153/logo.png","screenshots":["https://192601.apps.zdusercontent.com/192601/assets/1781013885-262e57a5c1da536754185d313f718153/screenshot-0.png","https://192601.apps.zdusercontent.com/192601/assets/1781013885-262e57a5c1da536754185d313f718153/screenshot-1.png","https://192601.apps.zdusercontent.com/192601/assets/1781013885-262e57a5c1da536754185d313f718153/screenshot-2.png"],"installation_count":1},{"id":192636,"name":"Exalate","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":629282,"app_id":192636,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-07T14:09:13Z","updated_at":"2019-02-07T14:09:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":922,"entity_id":192636,"app_id":192636,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:49:47.000Z","updated_at":"2019-05-15T05:49:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-02-07T14:09:11Z","updated_at":"2026-06-22T22:33:39Z","terms_conditions_url":"https://static.exalate.com/legal/eula-addons.pdf","app_organization":{"id":2185,"name":"Exalate NV","email":"support@exalate.com","website":"https://exalate.com/","country_code":"BE","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2019-02-07T14:09:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://exalate.com/pricing-licensing/"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-06-22T22:33:33Z","owner_id":269519,"author_name":"exalate","author_email":"support@exalate.com","author_url":"https://exalate.com/?utm_campaign=zendesk_marketplace_listing_website\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace","short_description":"Connect Zendesk to Jira, ServiceNow, GitHub, Salesforce, Azure DevOps \u0026 more","long_description":"\u003cp\u003eAs a support engineer in Zendesk, when you have an L3/L4 support case you need to escalate the ticket to the engineering team in Jira, Azure DevOps, GitHub, etc.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhat does this process look like for you now?\u003c/li\u003e\n\u003cli\u003eDo you need to use email or Slack to send over the ticket manually and then chase the developers to get a fix?\u003c/li\u003e\n\u003cli\u003eHow many of those tickets do you currently have in your support queue? \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUsing disparate ITSM tools means information silos, manual errors, misplaced or inaccurate data \u0026amp; missed deadlines. Your organization\u0026#39;s growth will severely impact customer satisfaction, retention \u0026amp; revenue.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://exalate.com/blog/zendesk-integrations/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eIntegrating your Zendesk\u003c/a\u003e with other systems is the most optimal way to ensure that support has full visibility of the ticket status \u0026amp; can focus on what matters the most: customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry the New Exalate Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;ve improved how you set up and manage integrations. The new experience offers a cleaner interface, intuitive navigation, and self-service setup that gets you from install to first sync in minutes, not hours. No back-and-forth with support, no complicated configuration. Just connect your Zendesk and start syncing. \u003ca href=\"https://exalate.app/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eStart your free trial →\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eYou can use Exalate to sync Zendesk tickets \u0026amp; Jira, ServiceNow, GitHub, Azure DevOps, Salesforce, Freshdesk, Freshservice, Asana and more bidirectionally \u0026amp; in real time.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat Sets Exalate Apart?\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI-powered flexibility \u0026amp; customizability provided by a scripting engine. \u003c/li\u003e\n\u003cli\u003eGranular control over incoming \u0026amp; outgoing sync, on each side. \u003c/li\u003e\n\u003cli\u003eSecurity \u0026amp; reliability by design.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReal-time sync. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePopular Use Cases: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSync status, custom fields, priorities, assignee and reporter, time logs, due dates; only \u003cstrong\u003eprivate comments\u003c/strong\u003e, only public comments, or both. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/sync-multiple-zendesk-tickets-single-jira-issue/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSync Multiple Zendesk Tickets to a Single Jira Issue\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/synchronize-zendesk-ticket-multiple-jira-cloud/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSynchronize a Zendesk Ticket to Multiple Jira Instances\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eConnect any number of platforms to Zendesk, or just sync \u003cstrong\u003emultiple Zendesk instances\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/how-to-sync-statuses-between-zendesk-and-jira/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSync Statuses Between Zendesk \u0026amp; Jira\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/jira-zendesk-mood-sync/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSync Custom List Fields Between Jira \u0026amp; Zendesk\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/jira-zendesk-sync-issue-keys-private-comments/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eAppend the Jira Issue Key to a Private Comment in Zendesk When the Issue is Closed\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/zendesk-azure-devops-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eZendesk Azure DevOps Integration\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/integrate-zendesk-salesforce/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSalesforce Zendesk integration\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/zendesk-github-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eSet up a Zendesk GitHub Integration\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://exalate.com/blog/zendesk-servicenow-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eZendesk ServiceNow Integration\u003c/a\u003e. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee Exalate in action:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=jGu0g-YIE2U\u0026list=PLlzu8yVJXmg9jsMR7mHWQ4shvStJhGHVv\u0026index=7\u0026utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003e\u003cimg src=\"https://img.youtube.com/vi/jGu0g-YIE2U/default.jpg\" alt=\"Watch the video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://exalate.com/book-demo/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eBook a free session\u003c/a\u003e with an integration engineer to go over your use case. \u003c/p\u003e\n\n\u003cp\u003eStill have questions? Reach us at \u003ca href=\"info@exalate.com\"\u003einfo@exalate.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eExalate is a decentralized solution, meaning that it should be installed on both sides of the connection. Get Exalate for Zendesk via this listing (please find \u003ca href=\"https://www.youtube.com/watch?v=Udc5B7I4R7w\u0026list=PLlzu8yVJXmg_2821TiyxqQSb4IKO6Wwmj\u0026index=5\u0026utm_campaign=zendesk_marketplace_listing_how_to_install\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003einstallation tutorial here\u003c/a\u003e). To install Exalate on other supported platforms, visit \u003ca href=\"https://exalate.com/integrations/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eExalate integrations.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can use Exalate as a cloud application or deploy it on your premise. \u003c/p\u003e\n\n\u003cp\u003eThis guide is for the cloud application. To deploy it on your premise, follow \u003ca href=\"https://docs.exalate.com/docs/how-to-install-exalate-for-zendesk-on-docker?utm_campaign=Marketplaces\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003ethis guide\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/install-exalate-from-zendesk-marketplace.png\" alt=\"InstallExalate\"\u003e \u003c/p\u003e\n\n\u003cp\u003eIf you have multiple Zendesk accounts, select the one you want to install Exalate on and click \u003cstrong\u003eInstall.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/proxy-user-1-in-zendesk.png\" alt=\"ProxyUser\"\u003e \u003c/p\u003e\n\n\u003cp\u003eBefore installation, you need to configure the app.\u003c/p\u003e\n\n\u003cp\u003eYou can update the name of the app and give access to certain roles and groups.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/zendesk-marketplace.png\" alt=\"Marketplace\"\u003e \u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eUpdate.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSelect \u003cstrong\u003eExalate\u003c/strong\u003e from the left side panel.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/zendesk-exalate.png\" alt=\"Exalate\"\u003e \u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eAllow\u003c/strong\u003e to give Exalate access to read and write data.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/zendesk-exalate-allow.png\" alt=\"Allow\"\u003e \u003c/p\u003e\n\n\u003cp\u003eOn the \u003cstrong\u003eRegistration\u003c/strong\u003e screen, put in your info.\u003c/p\u003e\n\n\u003cp\u003eExalate uses this info to:\u003c/p\u003e\n\n\u003cp\u003ea) Verify your instance.\u003c/p\u003e\n\n\u003cp\u003eb) Activate an evaluation license.\u003c/p\u003e\n\n\u003cp\u003ec) Create an admin account to receive error notifications.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/zendesk-registration.png\" alt=\"Registration\"\u003e \u003c/p\u003e\n\n\u003cp\u003eSelect \u003cstrong\u003eAgree and submit.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou will then get an email to complete our security check. \u003c/p\u003e\n\n\u003cp\u003eAfter clicking \u0026quot;Agree and Submit\u0026quot;, you should accept our End User License Agreement (EULA). You can access it via the \u003ca href=\"https://trust.exalate.com/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace\"\u003eExalate Trust Center\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eOpen your email and select \u003cstrong\u003eVerify Exalate instance.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou will be redirected back to your Exalate console.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/verify-exalate-email.png\" alt=\"VerifyEmail\"\u003e \u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eContinue.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/email-validation-successful.png\" alt=\"EmailVerified\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermissions for the proxy user:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eExalate requires a dedicated Zendesk admin as a proxy user. \u003c/p\u003e\n\n\u003cp\u003eThe proxy user can restrict the roles or groups who can access Exalate. You can simply enable or disable the restrictions when installing the app or managing the app settings.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.exalate.com/imgs/zendesk-marketplace.png\" alt=\"Marketplace\"\u003e \u003c/p\u003e\n\n\u003cp\u003eNow to integrate Zendesk with other ITSM tools, you need to:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall Exalate on Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall Exalate on the other platform. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect the two instances. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your sync rules and decide what you want to share. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet up triggers to automate your sync. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart syncing!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"As a support engineer in Zendesk, when you have an L3/L4 support case you need to escalate the ticket to the engineering team in Jira, Azure DevOps, GitHub, etc.\n\n- What does this process look like for you now?\n- Do you need to use email or Slack to send over the ticket manually and then chase the developers to get a fix?\n- How many of those tickets do you currently have in your support queue? \n\nUsing disparate ITSM tools means information silos, manual errors, misplaced or inaccurate data \u0026 missed deadlines. Your organization's growth will severely impact customer satisfaction, retention \u0026 revenue.\n\n[Integrating your Zendesk](https://exalate.com/blog/zendesk-integrations/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace) with other systems is the most optimal way to ensure that support has full visibility of the ticket status \u0026 can focus on what matters the most: customers.\n\n**Try the New Exalate Experience** \n\nWe've improved how you set up and manage integrations. The new experience offers a cleaner interface, intuitive navigation, and self-service setup that gets you from install to first sync in minutes, not hours. No back-and-forth with support, no complicated configuration. Just connect your Zendesk and start syncing. [Start your free trial →](https://exalate.app/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace) \n\nYou can use Exalate to sync Zendesk tickets \u0026 Jira, ServiceNow, GitHub, Azure DevOps, Salesforce, Freshdesk, Freshservice, Asana and more bidirectionally \u0026 in real time.\n\n**What Sets Exalate Apart?** \n\n- AI-powered flexibility \u0026 customizability provided by a scripting engine. \n- Granular control over incoming \u0026 outgoing sync, on each side. \n- Security \u0026 reliability by design.  \n- Real-time sync. \n\nPopular Use Cases: \n\n- Sync status, custom fields, priorities, assignee and reporter, time logs, due dates; only **private comments**, only public comments, or both. \n- [Sync Multiple Zendesk Tickets to a Single Jira Issue](https://exalate.com/blog/sync-multiple-zendesk-tickets-single-jira-issue/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Synchronize a Zendesk Ticket to Multiple Jira Instances](https://exalate.com/blog/synchronize-zendesk-ticket-multiple-jira-cloud/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- Connect any number of platforms to Zendesk, or just sync **multiple Zendesk instances**. \n- [Sync Statuses Between Zendesk \u0026 Jira](https://exalate.com/blog/how-to-sync-statuses-between-zendesk-and-jira/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Sync Custom List Fields Between Jira \u0026 Zendesk](https://exalate.com/blog/jira-zendesk-mood-sync/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Append the Jira Issue Key to a Private Comment in Zendesk When the Issue is Closed](https://exalate.com/blog/jira-zendesk-sync-issue-keys-private-comments/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Zendesk Azure DevOps Integration](https://exalate.com/blog/zendesk-azure-devops-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Salesforce Zendesk integration](https://exalate.com/blog/integrate-zendesk-salesforce/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Set up a Zendesk GitHub Integration](https://exalate.com/blog/zendesk-github-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n- [Zendesk ServiceNow Integration](https://exalate.com/blog/zendesk-servicenow-integration/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n\n**See Exalate in action:**\n\n[![Watch the video](https://img.youtube.com/vi/jGu0g-YIE2U/default.jpg)](https://www.youtube.com/watch?v=jGu0g-YIE2U\u0026list=PLlzu8yVJXmg9jsMR7mHWQ4shvStJhGHVv\u0026index=7\u0026utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace)\n\n[Book a free session](https://exalate.com/book-demo/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace) with an integration engineer to go over your use case. \n\nStill have questions? Reach us at [info@exalate.com](info@exalate.com).","raw_installation_instructions":"Exalate is a decentralized solution, meaning that it should be installed on both sides of the connection. Get Exalate for Zendesk via this listing (please find [installation tutorial here](https://www.youtube.com/watch?v=Udc5B7I4R7w\u0026list=PLlzu8yVJXmg_2821TiyxqQSb4IKO6Wwmj\u0026index=5\u0026utm_campaign=zendesk_marketplace_listing_how_to_install\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace)). To install Exalate on other supported platforms, visit [Exalate integrations.](https://exalate.com/integrations/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace)\n\nYou can use Exalate as a cloud application or deploy it on your premise. \n\nThis guide is for the cloud application. To deploy it on your premise, follow [this guide](https://docs.exalate.com/docs/how-to-install-exalate-for-zendesk-on-docker?utm_campaign=Marketplaces\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n\nClick **Install.**\n\n![InstallExalate](https://static.exalate.com/imgs/install-exalate-from-zendesk-marketplace.png) \n\nIf you have multiple Zendesk accounts, select the one you want to install Exalate on and click **Install.**\n\n![ProxyUser](https://static.exalate.com/imgs/proxy-user-1-in-zendesk.png) \n\nBefore installation, you need to configure the app.\n\nYou can update the name of the app and give access to certain roles and groups.\n\n![Marketplace](https://static.exalate.com/imgs/zendesk-marketplace.png) \n\nClick **Update.** \n\nSelect **Exalate** from the left side panel.\n\n![Exalate](https://static.exalate.com/imgs/zendesk-exalate.png) \n\nClick **Allow** to give Exalate access to read and write data.\n\n![Allow](https://static.exalate.com/imgs/zendesk-exalate-allow.png) \n\nOn the **Registration** screen, put in your info.\n\nExalate uses this info to:\n\na) Verify your instance.\n\nb) Activate an evaluation license.\n\nc) Create an admin account to receive error notifications.\n\n![Registration](https://static.exalate.com/imgs/zendesk-registration.png) \n\nSelect **Agree and submit.**\n\nYou will then get an email to complete our security check. \n\nAfter clicking \"Agree and Submit\", you should accept our End User License Agreement (EULA). You can access it via the [Exalate Trust Center](https://trust.exalate.com/?utm_campaign=zendesk_marketplace_listing_overview\u0026utm_medium=marketplace\u0026utm_source=zendesk_marketplace). \n\nOpen your email and select **Verify Exalate instance.**\n\nYou will be redirected back to your Exalate console.\n\n![VerifyEmail](https://static.exalate.com/imgs/verify-exalate-email.png) \n\nClick **Continue.**\n\n![EmailVerified](https://static.exalate.com/imgs/email-validation-successful.png) \n\n**Permissions for the proxy user:**  \n\nExalate requires a dedicated Zendesk admin as a proxy user. \n\nThe proxy user can restrict the roles or groups who can access Exalate. You can simply enable or disable the restrictions when installing the app or managing the app settings.\n\n![Marketplace](https://static.exalate.com/imgs/zendesk-marketplace.png) \n\nNow to integrate Zendesk with other ITSM tools, you need to:\n\n1. Install Exalate on Zendesk. \n\n2. Install Exalate on the other platform. \n\n3. Connect the two instances. \n\n4. Configure your sync rules and decide what you want to share. \n\n5. Set up triggers to automate your sync. \n\n6. Start syncing!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://192636.apps.zdusercontent.com/192636/assets/1781526708-f5b66b9879a1a6e3cc73b740895db2dc/logo-small.png","large_icon":"https://192636.apps.zdusercontent.com/192636/assets/1781526708-f5b66b9879a1a6e3cc73b740895db2dc/logo.png","screenshots":["https://192636.apps.zdusercontent.com/192636/assets/1781526708-f5b66b9879a1a6e3cc73b740895db2dc/screenshot-0.png","https://192636.apps.zdusercontent.com/192636/assets/1781526708-f5b66b9879a1a6e3cc73b740895db2dc/screenshot-1.png","https://192636.apps.zdusercontent.com/192636/assets/1781526708-f5b66b9879a1a6e3cc73b740895db2dc/screenshot-2.png"],"installation_count":219},{"id":192938,"name":"Better Views by helphouse.io","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":630491,"app_id":192938,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-11T09:22:48Z","updated_at":"2019-02-11T09:22:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":926,"entity_id":192938,"app_id":192938,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:49:51.000Z","updated_at":"2019-05-15T05:49:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1408,"entity_id":192938,"app_id":192938,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_G3Ya24RNeicepH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":403,"cost_type":"CostStripe","active":true,"created_at":"2020-02-26T18:49:31.000Z","updated_at":"2020-02-26T18:49:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-96779970-11","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-02-11T09:22:47Z","updated_at":"2025-04-04T00:04:27Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[2],"date_published":"2019-02-11T09:22:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2022-09-07T19:15:54Z","owner_id":269519,"author_name":"helphouse.io","author_email":"support@helphouse.io","author_url":"https://helphouse.io/","short_description":"Organize your Views into a tree structure and get an unlimited number of Views displayed","long_description":"\u003ch2\u003eBetter Views for Zendesk Support - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Better Views app for Zendesk makes it possible for you to organize your Views even more than the default Views setting within Zendesk Support. With Better Views, you can:\u003cbr\u003e\n* Organize your Views in a tree structure\u003cbr\u003e\n* Get an unlimited amount of Views displayed\u003c/p\u003e\n\n\u003cp\u003eWith the Better Views app, you can get a more structured display of views, and therefore also a better overview - hence “Better Views”.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eTo illustrate how Better Views for Zendesk can help you achieve a better overview of your tickets, we’ve made a few points with the app’s core features below.\u003c/p\u003e\n\n\u003ch4\u003eOrganize your views in a tree structure\u003c/h4\u003e\n\n\u003cp\u003eWith this app, you can organize your Views in a tree structure instead of a linear structure. This way you are able to arrange your structure into relations between the views.\u003c/p\u003e\n\n\u003cp\u003eFor instance, if you want to divide your tickets into SoMe types. Instead of having 4 different views, like this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFacebook\u003c/li\u003e\n\u003cli\u003eInstagram\u003c/li\u003e\n\u003cli\u003eTwitter\u003c/li\u003e\n\u003cli\u003eLinkedIn\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIt could look like this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSocial Media\n\n\u003cul\u003e\n\u003cli\u003eFacebook\u003c/li\u003e\n\u003cli\u003eInstagram\u003c/li\u003e\n\u003cli\u003eTwitter\u003c/li\u003e\n\u003cli\u003eLinkedIn\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOr if you have several brands with several countries supported in your Zendesk it could look like this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBrand 1\n\n\u003cul\u003e\n\u003cli\u003eDenmark\u003c/li\u003e\n\u003cli\u003eGermany\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eGet an unlimited number of views\u003c/h4\u003e\n\n\u003cp\u003eIn the default Zendesk Support solution there is a limit to how many views can be displayed: 12 of your shared views and 8 of your personal views.\u003c/p\u003e\n\n\u003cp\u003eWith the Better Views app for Zendesk Support, you’re able to get an unlimited amount of views displayed and therefore you don’t need to select which ones are the most important ones.\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000733940-Better-Views-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe Better Views app is super easy to install!  \u003c/p\u003e\n\n\u003ch2\u003eHow-to install\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app from Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eAnd basically... That’s it! After reloading Zendesk Support the app will pop up in the sidebar to the left.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Better Views for Zendesk Support - made by helphouse.io\n\nThe Better Views app for Zendesk makes it possible for you to organize your Views even more than the default Views setting within Zendesk Support. With Better Views, you can:\n* Organize your Views in a tree structure\n* Get an unlimited amount of Views displayed\n\nWith the Better Views app, you can get a more structured display of views, and therefore also a better overview - hence “Better Views”.\n\n### Core features\nTo illustrate how Better Views for Zendesk can help you achieve a better overview of your tickets, we’ve made a few points with the app’s core features below.\n\n#### Organize your views in a tree structure\nWith this app, you can organize your Views in a tree structure instead of a linear structure. This way you are able to arrange your structure into relations between the views.\n\nFor instance, if you want to divide your tickets into SoMe types. Instead of having 4 different views, like this:\n\n* Facebook\n* Instagram\n* Twitter\n* LinkedIn\n\nIt could look like this:\n\n* Social Media\n    * Facebook\n    * Instagram\n    * Twitter\n    * LinkedIn\n\nOr if you have several brands with several countries supported in your Zendesk it could look like this:\n\n* Brand 1\n    * Denmark\n    * Germany\n\n#### Get an unlimited number of views \nIn the default Zendesk Support solution there is a limit to how many views can be displayed: 12 of your shared views and 8 of your personal views.\n\nWith the Better Views app for Zendesk Support, you’re able to get an unlimited amount of views displayed and therefore you don’t need to select which ones are the most important ones.\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/360000733940-Better-Views-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=better_views).","raw_installation_instructions":"## Requirements\nThe Better Views app is super easy to install!  \n\n## How-to install\n* Install the app from Zendesk marketplace.\n* And basically... That’s it! After reloading Zendesk Support the app will pop up in the sidebar to the left.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://192938.apps.zdusercontent.com/192938/assets/1662368600-b9f195fc690d1319195c2c796a5a9df1/logo-small.png","large_icon":"https://192938.apps.zdusercontent.com/192938/assets/1662368600-b9f195fc690d1319195c2c796a5a9df1/logo.png","screenshots":["https://192938.apps.zdusercontent.com/192938/assets/1662368600-b9f195fc690d1319195c2c796a5a9df1/screenshot-0.png","https://192938.apps.zdusercontent.com/192938/assets/1662368600-b9f195fc690d1319195c2c796a5a9df1/screenshot-1.png","https://192938.apps.zdusercontent.com/192938/assets/1662368600-b9f195fc690d1319195c2c796a5a9df1/screenshot-2.png"],"installation_count":27},{"id":193218,"name":"URL Builder Pro","state":"published","version":"2.4","framework_version":"2.0","parameters":[{"id":631292,"app_id":193218,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-13T03:13:09Z","updated_at":"2019-02-13T03:13:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":631291,"app_id":193218,"name":"links","kind":"multiline","required":true,"position":1,"created_at":"2019-02-13T03:13:08Z","updated_at":"2024-07-17T16:45:31Z","default_value":"[\n  {\n    \"title\": \"LinkedIn\",\n    \"url\": \"https://www.linkedin.com/search/results/all/?keywords={{ticket.requester.name}}\"\n  },\n  {\n    \"title\": \"Sales History\",\n    \"url\": \"https://www.example.com/admin/sales_report/{{ticket.custom_field_360015176234}}\",\n    \"color\": \"green\",\n    \"condition\": \"ticket.assignee.group.name == 'Sales'\",\n    \"tags\": [\"URB_SalesTeam\",\"URBP-US-Support\"],\n    \"target\": \"salesTab\",\n    \"location\": \"ticket\"\n  }\n]","secure":false,"scopes":null,"options":null},{"id":3223424,"app_id":193218,"name":"urlBuilderProAnalytics","kind":"hidden","required":false,"position":2,"created_at":"2025-04-30T17:18:15Z","updated_at":"2025-04-30T17:18:15Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":170,"entity_id":193218,"app_id":193218,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://urlbuilders.com/","short_description":"Dynamic quick links: route agents directly to customer data, orders, or external tools","long_description":"\u003ch2\u003eEasily link external tools to your tickets\u003c/h2\u003e\n\n\u003cp\u003eLinks adjust dynamically based on the current ticket.\u003c/p\u003e\n\n\u003cp\u003eFor example, if John Doe with user id 123 contacts you, links might be:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eProfile (https://example.com/users/123)\u003c/li\u003e\n\u003cli\u003eOrder History (https://example.com/users/123/order_history)\u003c/li\u003e\n\u003cli\u003eLinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSome other features for your team to customize with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTags- run analytics on clicked links\u003c/li\u003e\n\u003cli\u003eColor- differentiate links for your agents\u003c/li\u003e\n\u003cli\u003eConditions- only have certain teams see the custom URL \u003c/li\u003e\n\u003cli\u003eInterface to help you build links\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDocumentation and additional settings \u003ca href=\"https://bluegeyser.zendesk.com/hc/en-us/articles/360023278252-Setup\"\u003ecan be found here\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install, then configure the links in the app settings. See \u003ca href=\"https://bluegeyser.zendesk.com/hc/en-us/articles/360023278252-Setup\"\u003esetup instructions\u003c/a\u003e for more details.\u003c/p\u003e\n","raw_long_description":"## Easily link external tools to your tickets\n\nLinks adjust dynamically based on the current ticket.\n\nFor example, if John Doe with user id 123 contacts you, links might be:\n\n * Profile (https://example.com/users/123)\n * Order History (https://example.com/users/123/order_history)\n * LinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)\n\n Some other features for your team to customize with:\n\n * Tags- run analytics on clicked links\n * Color- differentiate links for your agents\n * Conditions- only have certain teams see the custom URL \n * Interface to help you build links\n\n Documentation and additional settings [can be found here](https://bluegeyser.zendesk.com/hc/en-us/articles/360023278252-Setup)!","raw_installation_instructions":"Click Install, then configure the links in the app settings. 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Hidden groups and users parameters will allow you to select the ID's of the users or groups that you would like removed from the assignee field in the Support UI. Targeted user/groups/orgs/user_tags fields allow you to specify the users that the hide-rules will apply to. If you would like the app to hide the hidden users/groups for all Support users, select the global option at the bottom of the configuration screen.\nFor more complex rules, feel free to install more than one instance of the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://193364.apps.zdusercontent.com/193364/assets/1555089264-33d0819a4514ea41ea716e94ce2b7f3c/logo-small.png","large_icon":"https://193364.apps.zdusercontent.com/193364/assets/1555089264-33d0819a4514ea41ea716e94ce2b7f3c/logo.png","screenshots":["https://193364.apps.zdusercontent.com/193364/assets/1555089264-33d0819a4514ea41ea716e94ce2b7f3c/screenshot-0.png","https://193364.apps.zdusercontent.com/193364/assets/1555089264-33d0819a4514ea41ea716e94ce2b7f3c/screenshot-1.png","https://193364.apps.zdusercontent.com/193364/assets/1555089264-33d0819a4514ea41ea716e94ce2b7f3c/screenshot-2.png"],"installation_count":90},{"id":193660,"name":"Advanced Macros by Pythia","state":"published","version":"2.5.7","framework_version":"2.0","parameters":[{"id":632582,"app_id":193660,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-15T15:36:45Z","updated_at":"2019-02-15T15:36:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":798745,"app_id":193660,"name":"clientApiToken","kind":"text","required":false,"position":1,"created_at":"2019-12-05T21:48:25Z","updated_at":"2023-07-12T21:37:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":937,"entity_id":193660,"app_id":193660,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:50:05.000Z","updated_at":"2019-05-15T05:50:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1533,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":487,"cost_type":"CostStripe","active":false,"created_at":"2020-05-08T17:35:09.000Z","updated_at":"2020-05-08T17:35:09.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1573,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":518,"cost_type":"CostStripe","active":false,"created_at":"2020-06-01T20:41:29.000Z","updated_at":"2020-06-01T20:41:29.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1606,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":546,"cost_type":"CostStripe","active":false,"created_at":"2020-06-17T16:17:40.000Z","updated_at":"2020-06-17T16:17:40.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1686,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":590,"cost_type":"CostStripe","active":false,"created_at":"2020-07-09T18:54:41.000Z","updated_at":"2023-11-30T02:59:51.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1743,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":639,"cost_type":"CostStripe","active":false,"created_at":"2020-07-22T21:51:22.000Z","updated_at":"2020-07-22T21:51:22.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2113,"entity_id":193660,"app_id":193660,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HEyW6eu5mn6UaJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":790,"cost_type":"CostStripe","active":false,"created_at":"2021-02-22T19:22:38.000Z","updated_at":"2021-02-22T19:22:38.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3622,"entity_id":193660,"app_id":193660,"amount":1900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NIlkCIjcKJZmWKL1pXEox8I","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G9WCpIjcKJZmWKL","cost_id":1131,"cost_type":"CostStripe","active":true,"created_at":"2023-06-14T20:50:36.000Z","updated_at":"2023-06-14T20:50:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":20,"average":5,"count":{"5":19,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#ed8936","google_analytics_code":"UA-126212766-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-02-15T15:36:40Z","updated_at":"2025-12-04T17:09:37Z","terms_conditions_url":null,"app_organization":{"id":2683,"name":"Pythia AI Inc. ","email":"hello@pythia.cc","website":"https://pythia.cc","country_code":"US","stripe_account_id":"acct_1G9WCpIjcKJZmWKL","state":null},"locations":[3,4,2,10,8],"date_published":"2019-02-15T15:36:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","ticket_editor"],"last_update_time":"2025-12-04T17:09:30Z","owner_id":269519,"author_name":"Pythia","author_email":"hello@pythia.cc","author_url":"https://pythia.cc","short_description":"Advanced macros usage and reporting to level up productivity in your Zendesk.","long_description":"\u003cp\u003e\u003ca href=\"https://pythia.cc\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png\" alt=\"Pythia\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eUnderutilization of macros is the primary agent productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by \u003cstrong\u003eup to 30%\u003c/strong\u003e – and drive CSAT and sales growth as a result.\u003c/p\u003e\n\n\u003cp\u003ePythia levels up the productivity of your Zendesk agents and managers with better macros usage and management. Pythia works perfectly with multiple \u003cstrong\u003elanguages\u003c/strong\u003e, \u003cstrong\u003ebrands\u003c/strong\u003e, \u003cstrong\u003egroups\u003c/strong\u003e, \u003cstrong\u003eforms\u003c/strong\u003e and \u003cstrong\u003efields\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNEW!\u003c/strong\u003e Introducing the \u003cstrong\u003eChatGPT Addon\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRobotic replies? Never again! Provide \u003cstrong\u003epersonalized responses\u003c/strong\u003e with the new ChatGPT Addon.\u003cbr\u003e\nIt allows \u003cstrong\u003eexpanding\u003c/strong\u003e and \u003cstrong\u003erephrasing\u003c/strong\u003e the macros by offering flexibility in reply formality and tone, as well as \u003cstrong\u003egenerating a full-fledged unique reply\u003c/strong\u003e based on the provided suggestions.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eLooking for an \u003cstrong\u003eadvanced shortcuts management\u003c/strong\u003e tool? Check \u003ca href=\"https://www.zendesk.com/apps/chat/advanced-shortcuts-by-pythia/\"\u003eAdvanced Shortcuts by Pythia\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLooking for an \u003cstrong\u003eadvanced macros usage reporting\u003c/strong\u003e tool? Explore our \u003ca href=\"https://pythia.cc/products/report\"\u003eMacros Reporting for Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLooking for an \u003cstrong\u003eautomatic ticket triage\u003c/strong\u003e tool? Check \u003ca href=\"https://www.zendesk.com/apps/support/ticket-classifier-by-pythia/\"\u003eTicket Classifier by Pythia\u003c/a\u003e.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey benefits\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLevel up\u003c/strong\u003e customer support \u003cstrong\u003ecapacity\u003c/strong\u003e (Agents Productivity KPIs).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBoost\u003c/strong\u003e customer support \u003cstrong\u003espeed\u003c/strong\u003e (First Reply Time and Average Handling Time).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove\u003c/strong\u003e customer support \u003cstrong\u003equality\u003c/strong\u003e (Customer Satisfaction, NPS®️).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eFeatures for CS Agents\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePowerful macros search\u003c/strong\u003e: powerful search by text of titles and comments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePersonal Quick Buttons\u003c/strong\u003e: one-click buttons for most frequent macros.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Reply Suggestions\u003c/strong\u003e: instant, high-relevant macros suggestions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMacro preview\u003c/strong\u003e: quickly preview macro text in one-click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Submit\u003c/strong\u003e: immediately send macro skipping Apply action.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage Change\u003c/strong\u003e: change Suggestions and Requester locale.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eFeatures for Zendesk and CS managers\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eManage Reply Suggestions\u003c/strong\u003e: include / exclude macros to be suggested in the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage Automations\u003c/strong\u003e: define macros to be applied or sent automatically (custom pricing applies).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnjoy a \u003cstrong\u003efree 14-day trial\u003c/strong\u003e to evaluate Pythia\u0026#39;s value for your team.\u003c/li\u003e\n\u003cli\u003eApply \u003cstrong\u003ezd_market\u003c/strong\u003e coupon code to try the app without a credit card.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCancel\u003c/strong\u003e the trial \u003cstrong\u003eanytime\u003c/strong\u003e by simply uninstalling the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict access\u003c/strong\u003e to the app by setting permissions for specific Group(s) or Role(s) (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://pythia.cc/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003cbr\u003e\n| \u003ca href=\"https://pythia.cc/tos\"\u003eTerms of Service\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eExplore other Pythia apps for improving your Zendesk operations and productivity. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://pythia.cc/products\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-other-apps.png\" alt=\"Other Pythia apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eNEW! Meet Parnas – the full-stack Gen-AI solution for Zendesk.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://parnas.cx\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-parnas-promo.png\" alt=\"Parnas\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Pythia app in your Zendesk Support, please follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app.\u003c/li\u003e\n\u003cli\u003eAdd your Zendesk credentials.\u003c/li\u003e\n\u003cli\u003eSync your macros with Pythia.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFollow this article for step-by-step instructions: \u003ca href=\"https://help.pythia.cc/hc/en-us/articles/360007342058\"\u003ePythia First Installation and Setup\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant notes\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eApply \u003cstrong\u003ezd_market\u003c/strong\u003e coupon code to try the app without a credit card.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCancel\u003c/strong\u003e the trial \u003cstrong\u003eanytime\u003c/strong\u003e by simply uninstalling the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict access\u003c/strong\u003e to the app by setting permissions for specific Group(s) or Role(s) (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![Pythia](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png)](https://pythia.cc)\n\nUnderutilization of macros is the primary agent productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by **up to 30%** – and drive CSAT and sales growth as a result.\n\nPythia levels up the productivity of your Zendesk agents and managers with better macros usage and management. Pythia works perfectly with multiple **languages**, **brands**, **groups**, **forms** and **fields**.\n\n**NEW!** Introducing the **ChatGPT Addon**\n\nRobotic replies? Never again! Provide **personalized responses** with the new ChatGPT Addon.\nIt allows **expanding** and **rephrasing** the macros by offering flexibility in reply formality and tone, as well as **generating a full-fledged unique reply** based on the provided suggestions.\n\n---\n\n\n\u003e Looking for an **advanced shortcuts management** tool? Check [Advanced Shortcuts by Pythia](https://www.zendesk.com/apps/chat/advanced-shortcuts-by-pythia/).\n\u003e\n\u003e Looking for an **advanced macros usage reporting** tool? Explore our [Macros Reporting for Zendesk](https://pythia.cc/products/report).\n\u003e\n\u003e Looking for an **automatic ticket triage** tool? Check [Ticket Classifier by Pythia](https://www.zendesk.com/apps/support/ticket-classifier-by-pythia/).\n\n\n---\n\n\n### **Key benefits**\n\n* **Level up** customer support **capacity** (Agents Productivity KPIs).\n* **Boost** customer support **speed** (First Reply Time and Average Handling Time).\n* **Improve** customer support **quality** (Customer Satisfaction, NPS®️).\n\n\n### **Features for CS Agents**\n\n* **Powerful macros search**: powerful search by text of titles and comments.\n* **Personal Quick Buttons**: one-click buttons for most frequent macros.\n* **Smart Reply Suggestions**: instant, high-relevant macros suggestions.\n* **Macro preview**: quickly preview macro text in one-click.\n* **Instant Submit**: immediately send macro skipping Apply action.\n* **Language Change**: change Suggestions and Requester locale.\n\n\n### **Features for Zendesk and CS managers**\n\n* **Manage Reply Suggestions**: include / exclude macros to be suggested in the app.\n* **Manage Automations**: define macros to be applied or sent automatically (custom pricing applies).\n\n\n---\n\n\n### **Getting started**\n\n* Enjoy a **free 14-day trial** to evaluate Pythia's value for your team.\n* Apply **zd_market** coupon code to try the app without a credit card.\n* **Cancel** the trial **anytime** by simply uninstalling the app.\n* **Restrict access** to the app by setting permissions for specific Group(s) or Role(s) ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n\n\n[Privacy Policy](https://pythia.cc/privacy)\n| [Terms of Service](https://pythia.cc/tos)\n\n\n---\n\nExplore other Pythia apps for improving your Zendesk operations and productivity. \n\n[![Other Pythia apps](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-other-apps.png)](https://pythia.cc/products)\n\n---\n\nNEW! Meet Parnas – the full-stack Gen-AI solution for Zendesk.  \n\n\n[![Parnas](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-parnas-promo.png)](https://parnas.cx)\n","raw_installation_instructions":"To install the Pythia app in your Zendesk Support, please follow these steps:\n\n1. Install the app.\n2. Add your Zendesk credentials.\n3. Sync your macros with Pythia.\n\nFollow this article for step-by-step instructions: [Pythia First Installation and Setup](https://help.pythia.cc/hc/en-us/articles/360007342058).\n\n**Important notes**:\n\n* Apply **zd_market** coupon code to try the app without a credit card.\n* **Cancel** the trial **anytime** by simply uninstalling the app.\n* **Restrict access** to the app by setting permissions for specific Group(s) or Role(s) ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://193660.apps.zdusercontent.com/193660/assets/1764171589-df0e68550d2f6e6d6cd0c6260e3841b5/support/logo-small.png","large_icon":"https://193660.apps.zdusercontent.com/193660/assets/1764171589-df0e68550d2f6e6d6cd0c6260e3841b5/support/logo.png","screenshots":["https://193660.apps.zdusercontent.com/193660/assets/1764171589-df0e68550d2f6e6d6cd0c6260e3841b5/support/screenshot-0.png","https://193660.apps.zdusercontent.com/193660/assets/1764171589-df0e68550d2f6e6d6cd0c6260e3841b5/support/screenshot-1.png","https://193660.apps.zdusercontent.com/193660/assets/1764171589-df0e68550d2f6e6d6cd0c6260e3841b5/support/screenshot-2.png"],"installation_count":23},{"id":194528,"name":"AfterShip Tracking","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":634521,"app_id":194528,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-22T08:54:37Z","updated_at":"2019-02-22T08:54:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2088357,"app_id":194528,"name":"aftershipApiToken","kind":"hidden","required":false,"position":1,"created_at":"2022-07-21T20:11:24Z","updated_at":"2026-07-28T20:14:37Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3730557,"app_id":194528,"name":"tokenSet","kind":"hidden","required":false,"position":2,"created_at":"2026-07-28T20:14:37Z","updated_at":"2026-07-28T20:14:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2944914,"app_id":194528,"name":"customFieldIdForLookup","kind":"text","required":false,"position":3,"created_at":"2024-05-29T18:48:42Z","updated_at":"2026-07-28T20:14:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":945,"entity_id":194528,"app_id":194528,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:14.000Z","updated_at":"2019-05-15T05:50:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"1":1,"5":2,"4":2,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-02-22T08:54:35Z","updated_at":"2026-09-11T16:42:48Z","terms_conditions_url":null,"app_organization":{"id":2220,"name":"AfterShip","email":"apps@aftership.com","website":"https://www.aftership.com","country_code":"SG","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-02-22T08:54:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.aftership.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-11T16:42:42Z","owner_id":269519,"author_name":"AfterShip","author_email":"support@aftership.com","author_url":"https://www.aftership.com","short_description":"Delight customers with effortless tracking and proactive delivery updates.","long_description":"\u003cp\u003eAfterShip and Zendesk integration helps eCommerce brands to shorten time of answering questions related to order delivery status (WISMO - where is my order), and provide the top-notch post-purchase customer experience. For sign up a free account, please visit: \u003ca href=\"https://www.aftership.com\"\u003ewww.aftership.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the AfterShip app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link.\u003c/p\u003e\n\n\u003cp\u003eAfterShip is the no.1 tracking solution for top retailers to improve customers’ post-purchase experience. AfterShip’s branded tracking page allows brands to drive traffic back to their shopping site, and re-engage with customers with proactive delivery updates. Retailers can also monitor the shipping performance and find out any exceptions before customers notice. \u003c/p\u003e\n\n\u003cp\u003eAfterShip app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTracking number\u003c/li\u003e\n\u003cli\u003eCarrier name\u003c/li\u003e\n\u003cli\u003eDelivery status\u003c/li\u003e\n\u003cli\u003eSigned by information\u003c/li\u003e\n\u003cli\u003eEstimated delivery date\u003c/li\u003e\n\u003cli\u003eOne-click tracking link\u003c/li\u003e\n\u003cli\u003eDetailed event messages\u003c/li\u003e\n\u003cli\u003eOrder number\u003c/li\u003e\n\u003cli\u003eSend-from country\u003c/li\u003e\n\u003cli\u003eSend-to country\u003c/li\u003e\n\u003cli\u003eShipping method\u003c/li\u003e\n\u003cli\u003eDelivered date\u003c/li\u003e\n\u003cli\u003ePickup date\u003c/li\u003e\n\u003cli\u003eOrder date\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy notice: you can refer to \u003ca href=\"https://www.aftership.com/legal/privacy\"\u003eAfterShip Privacy Policy\u003c/a\u003e to get the details.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eCreate a new AfterShip account at \u003ca href=\"https://www.aftership.com\"\u003eAfterShip\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall \u003ca href=\"https://www.aftership.com/integrations/zendesk?as_source=www.aftership.com%2Fintegrations%2Fsearch\"\u003eZendesk on AfterShip\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the AfterShip API Key on the connection page and keep it aside for later use. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the newly created AfterShip Tracking API key to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"AfterShip and Zendesk integration helps eCommerce brands to shorten time of answering questions related to order delivery status (WISMO - where is my order), and provide the top-notch post-purchase customer experience. For sign up a free account, please visit: [www.aftership.com](https://www.aftership.com)\n\nWith the AfterShip app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link.\n\nAfterShip is the no.1 tracking solution for top retailers to improve customers’ post-purchase experience. AfterShip’s branded tracking page allows brands to drive traffic back to their shopping site, and re-engage with customers with proactive delivery updates. Retailers can also monitor the shipping performance and find out any exceptions before customers notice. \n\nAfterShip app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information. \n\n- Tracking number\n- Carrier name\n- Delivery status\n- Signed by information\n- Estimated delivery date\n- One-click tracking link\n- Detailed event messages\n- Order number\n- Send-from country\n- Send-to country\n- Shipping method\n- Delivered date\n- Pickup date\n- Order date\n\nPrivacy notice: you can refer to [AfterShip Privacy Policy](https://www.aftership.com/legal/privacy) to get the details.","raw_installation_instructions":"1. Create a new AfterShip account at [AfterShip](https://www.aftership.com) \n2. Install [Zendesk on AfterShip](https://www.aftership.com/integrations/zendesk?as_source=www.aftership.com%2Fintegrations%2Fsearch) \n\n3. Copy the AfterShip API Key on the connection page and keep it aside for later use. \n\n4. Paste the newly created AfterShip Tracking API key to Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://194528.apps.zdusercontent.com/194528/assets/1788338512-1449972e89961784bac0e3d00e485c85/logo-small.png","large_icon":"https://194528.apps.zdusercontent.com/194528/assets/1788338512-1449972e89961784bac0e3d00e485c85/logo.png","screenshots":["https://194528.apps.zdusercontent.com/194528/assets/1788338512-1449972e89961784bac0e3d00e485c85/screenshot-0.png","https://194528.apps.zdusercontent.com/194528/assets/1788338512-1449972e89961784bac0e3d00e485c85/screenshot-1.png","https://194528.apps.zdusercontent.com/194528/assets/1788338512-1449972e89961784bac0e3d00e485c85/screenshot-2.png"],"installation_count":172},{"id":195330,"name":"LoyaltyLion","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":636427,"app_id":195330,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-02-28T20:49:47Z","updated_at":"2019-02-28T20:49:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636426,"app_id":195330,"name":"access_token","kind":"hidden","required":false,"position":1,"created_at":"2019-02-28T20:49:46Z","updated_at":"2019-02-28T20:49:46Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":946,"entity_id":195330,"app_id":195330,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:15.000Z","updated_at":"2019-05-15T05:50:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#006666","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2019-02-28T20:49:45Z","updated_at":"2026-02-27T10:31:41Z","terms_conditions_url":null,"app_organization":{"id":2237,"name":"LoyaltyLion","email":"support@loyaltylion.com","website":"https://loyaltylion.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2019-02-28T20:49:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://loyaltylion.com/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2019-03-18T18:40:48Z","owner_id":269519,"author_name":"LoyaltyLion","author_email":"support@loyaltylion.com","author_url":"https://loyaltylion.com/?utm_campaign=Integrations\u0026utm_source=zendesk\u0026utm_medium=appstore","short_description":"Displays customer loyalty information.","long_description":"\u003cp\u003eThe LoyaltyLion and Zendesk integration helps you improve customer relationships and support by harnessing your loyalty data. \u003c/p\u003e\n\n\u003cp\u003eSee if your customer is a member of your loyalty program, and view their loyalty tier, points balance, birthday and rewards claimed so you can resolve customer queries in a more meaningful way.\u003c/p\u003e\n\n\u003ch2\u003eBuild relationships and retain valuable customers\u003c/h2\u003e\n\n\u003cp\u003eUse loyalty points to respond to customer queries, enhance the customer experience and encourage customers to re-purchase from you sooner\u003c/p\u003e\n\n\u003cp\u003eEasily view your customers’ loyalty insights directly in your Zendesk platform to understand if they’re loyal, at-risk or in need of winning back. Personalise your help desk response based on their value\u003c/p\u003e\n\n\u003cp\u003eEncourage customers to refer friends. The integration allows you to see your customers’ unique referral URL from within Zendesk to you can include it in your query responses\u003c/p\u003e\n\n\u003ch2\u003eAbout LoyaltyLion\u003c/h2\u003e\n\n\u003cp\u003eLoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you\u0026#39;ve installed the Zendesk app, activate it in Loyaltylion by going to your \u003ca href=\"https://app.loyaltylion.com/go/manage/integrations\"\u003eintegrations section\u003c/a\u003e selecting the Zendesk integration. Note that you must be on LoyaltyLion\u0026#39;s Classic plan to access this functionality.\u003c/p\u003e\n","raw_long_description":"The LoyaltyLion and Zendesk integration helps you improve customer relationships and support by harnessing your loyalty data. \n\nSee if your customer is a member of your loyalty program, and view their loyalty tier, points balance, birthday and rewards claimed so you can resolve customer queries in a more meaningful way.\n\n## Build relationships and retain valuable customers \n\nUse loyalty points to respond to customer queries, enhance the customer experience and encourage customers to re-purchase from you sooner\n\nEasily view your customers’ loyalty insights directly in your Zendesk platform to understand if they’re loyal, at-risk or in need of winning back. Personalise your help desk response based on their value\n\nEncourage customers to refer friends. The integration allows you to see your customers’ unique referral URL from within Zendesk to you can include it in your query responses\n\n\n## About LoyaltyLion\n\nLoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend.","raw_installation_instructions":"Once you've installed the Zendesk app, activate it in Loyaltylion by going to your [integrations section](https://app.loyaltylion.com/go/manage/integrations) selecting the Zendesk integration. Note that you must be on LoyaltyLion's Classic plan to access this functionality.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://195330.apps.zdusercontent.com/195330/assets/1552660480-917c4a5cb93315e626a12505aaec5fa4/logo-small.png","large_icon":"https://195330.apps.zdusercontent.com/195330/assets/1552660480-917c4a5cb93315e626a12505aaec5fa4/logo.png","screenshots":["https://195330.apps.zdusercontent.com/195330/assets/1552660480-917c4a5cb93315e626a12505aaec5fa4/screenshot-0.png","https://195330.apps.zdusercontent.com/195330/assets/1552660480-917c4a5cb93315e626a12505aaec5fa4/screenshot-1.png","https://195330.apps.zdusercontent.com/195330/assets/1552660480-917c4a5cb93315e626a12505aaec5fa4/screenshot-2.png"],"installation_count":85},{"id":195415,"name":"Macro Date","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":636684,"app_id":195415,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-01T10:40:42Z","updated_at":"2019-03-01T10:40:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636675,"app_id":195415,"name":"Prefix","kind":"text","required":true,"position":1,"created_at":"2019-03-01T10:40:39Z","updated_at":"2019-03-01T10:40:39Z","default_value":"date","secure":false,"scopes":null,"options":null},{"id":636676,"app_id":195415,"name":"Field ID","kind":"text","required":true,"position":2,"created_at":"2019-03-01T10:40:39Z","updated_at":"2019-03-01T10:40:39Z","default_value":"due_at","secure":false,"scopes":null,"options":null},{"id":3269688,"app_id":195415,"name":"Allow dates in the past","kind":"checkbox","required":false,"position":3,"created_at":"2025-06-27T18:17:48Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269689,"app_id":195415,"name":"Allow today's date","kind":"checkbox","required":false,"position":4,"created_at":"2025-06-27T18:17:48Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269690,"app_id":195415,"name":"Allow dates in the future","kind":"checkbox","required":false,"position":5,"created_at":"2025-06-27T18:17:48Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269691,"app_id":195415,"name":"Require Date","kind":"checkbox","required":false,"position":6,"created_at":"2025-06-27T18:17:48Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636677,"app_id":195415,"name":"Monday","kind":"checkbox","required":false,"position":7,"created_at":"2019-03-01T10:40:40Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636678,"app_id":195415,"name":"Tuesday","kind":"checkbox","required":false,"position":8,"created_at":"2019-03-01T10:40:40Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636679,"app_id":195415,"name":"Wednesday","kind":"checkbox","required":false,"position":9,"created_at":"2019-03-01T10:40:40Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636680,"app_id":195415,"name":"Thursday","kind":"checkbox","required":false,"position":10,"created_at":"2019-03-01T10:40:40Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636681,"app_id":195415,"name":"Friday","kind":"checkbox","required":false,"position":11,"created_at":"2019-03-01T10:40:41Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636682,"app_id":195415,"name":"Saturday","kind":"checkbox","required":false,"position":12,"created_at":"2019-03-01T10:40:41Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":636683,"app_id":195415,"name":"Sunday","kind":"checkbox","required":false,"position":13,"created_at":"2019-03-01T10:40:41Z","updated_at":"2025-06-27T18:17:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269692,"app_id":195415,"name":"scheduleInfo","kind":"hidden","required":false,"position":14,"created_at":"2025-06-27T18:17:48Z","updated_at":"2025-06-27T18:17:48Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":171,"entity_id":195415,"app_id":195415,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"zdapp_macro_date","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":232,"cost_type":"CostStripe","active":true,"created_at":"2019-03-01T10:40:43.000Z","updated_at":"2025-06-27T18:17:45.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-03-01T10:40:36Z","updated_at":"2026-03-21T04:05:31Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,4,9],"date_published":"2019-03-01T10:40:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","modal"],"last_update_time":"2026-03-21T04:05:26Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://www.pluscloud.nl","short_description":"Supercharge Due and Custom Date Fields by setting relative dates with Macros","long_description":"\u003cp\u003eMacro Date helps you use the full potential of Zendesk\u0026#39;s Macro feature, Due Date and Date Fields. Create a task to reopen a ticket in 3 workdays or automatically select a date in 2 months. Macro Date can automatically select a date in the future or past with a Macro.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomate follow-up in a specific amount of days\u003c/li\u003e\n\u003cli\u003eSet relative dates in Macro on the Due Date and Custom Date Fields\u003c/li\u003e\n\u003cli\u003eCan differentiate in workflow between days and workdays\u003c/li\u003e\n\u003cli\u003eOption to install multiple times to support multiple fields with your own prefix\u003c/li\u003e\n\u003cli\u003eUpdated in version 1.5! Support for a specific number of days in the following Week/Month/Quarter/Year\u003c/li\u003e\n\u003cli\u003eUpdated in version 1.5! The Macro Date now also excludes holidays if a schedule (with holidays) is applied to a ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eChange Due Date of Task in Zendesk\u003c/li\u003e\n\u003cli\u003eWarranty Dates\u003c/li\u003e\n\u003cli\u003eDelivery Dates\u003c/li\u003e\n\u003cli\u003eMaintenance Dates\u003c/li\u003e\n\u003cli\u003eService Dates\u003c/li\u003e\n\u003cli\u003eExpiration Dates\u003c/li\u003e\n\u003cli\u003e...and a lot more.\n\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing, your free 7-day trial will start so you can try out this application without any worries.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n\n\u003ch4\u003eData Disclosure \u0026amp; Privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses and processes the following data to provide its functionality:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTicket tags (to identify macro date commands)\u003c/li\u003e\n\u003cli\u003eTicket date fields (Due Date and custom date fields)\u003c/li\u003e\n\u003cli\u003eTicket schedule information (to calculate business days and exclude holidays)\u003c/li\u003e\n\u003cli\u003eApp configuration settings (prefix, field IDs, business days)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Usage:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app uses this data solely to calculate and set relative dates on ticket fields based on macro tags. All processing occurs within your Zendesk instance. No data is transmitted to external servers or third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app stores only configuration settings (prefix, field ID, business days, and schedule preferences) within your Zendesk account. No ticket data or user information is stored by the app.\u003c/p\u003e\n\n\u003cp\u003eFor questions about data handling, please \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\u003c/li\u003e\n\u003cli\u003eSet your Prefix for your tag. In our examples, we use date as an example for the Due Date field but this can be delivered for an example if you want to set the delivery date in a Custom Date Field.\u003c/li\u003e\n\u003cli\u003eSet your Field ID of the Ticket Field which needs to be set by Macro Date. For the Due Date you need to fill in due_at for any other Custom Date Field you can lookup the Field ID in your Ticket Fields overview under \u003cstrong\u003eAdmin\u003c/strong\u003e \u0026gt; \u003cstrong\u003eManage\u003c/strong\u003e \u0026gt; \u003cstrong\u003eTicket Fields\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the days which are your business days. This will allow Macro Date to select a relative date based on your business days and for example, skip the weekend.\u003c/li\u003e\n\u003cli\u003eNow you are ready to work with your Macro Date settings in your Macro. If you create a Macro you select \u0026#39;Add Tags\u0026#39; and add a Macro Date tag. Follow the instructions in the next section to compose your Macro Date tag.\n### How to create a Macro Date Tag\nMacro Date has support for several different tags. First, you start your Macro Date Tag with the Prefix you have set in Step 2 of the configuration instructions. In this example, we will use it due to our Prefix.\nThe second part of the tag will either have plus or minus depending if you would like to select a date in the future or the past. In this example, we will go for plus so we can select a date in the future.\nThe last part will tell Macro Date to select a relative date. For example, 1d will select a date in 1 day, 1wd will select a date in 1 workday, 1w will select a date in 1 week, 1m will select a date in 1 month and 1y will select a date in 1 year. By adding \u003cem\u003e(number) after the week/month/quarter/year you will select (number)amount of days into the following week/month/quarter/year. So if you need the 2nd day into the next month you will add the following tag to your macro date\u003c/em\u003eplus\u003cem\u003e1m\u003c/em\u003e2. If you enter a number exceeding the number of days (mostly for week or month) it will select the last day of that week/month.\n### Examples\nThe following tags are an example on what tags you need to add to your macro\u0026#39;s for Macro date to work:\u003c/li\u003e\n\u003cli\u003edate\u003cem\u003eplus\u003c/em\u003e1w - will select a date in one week\u003c/li\u003e\n\u003cli\u003edate\u003cem\u003eminus\u003c/em\u003e1d - will select yesterday\u003c/li\u003e\n\u003cli\u003edate\u003cem\u003eplus\u003c/em\u003e1wd - will select the next business day\nif you use different prefixes like mentioned in the install guide, examples could be:\u003c/li\u003e\n\u003cli\u003emaintenance\u003cem\u003eplus\u003c/em\u003e1m - will select the date next month\u003c/li\u003e\n\u003cli\u003eexpire\u003cem\u003eplus\u003c/em\u003e1y - will select the due date in one year\u003c/li\u003e\n\u003cli\u003eWarranty\u003cem\u003eplus\u003c/em\u003e2q_2 - sets the due date to the second day of the 2nd quarter\n### Example Automation with Due Date and Macro Date\nAutomations are supercharged with Macro Date. Think about a Task ticket in Zendesk where you want to follow up on if the Due Date has been reached. With Macro Date you can quickly select a relative date right from the Macro. Using Zendesk\u0026#39;s Automation you can automatically move a Task ticket back to your View. If you apply the Macro Date Tag for your Due Date in your Macro also set your Ticket Status to \u0026#39;On-Hold\u0026#39;.\nCreate an Automation with the following Conditions:\u003c/li\u003e\n\u003cli\u003eTicket: Status \u0026gt; Is \u0026gt; On-Hold\u003c/li\u003e\n\u003cli\u003eTicket: Hours until due date \u0026gt; (business) Is \u0026gt; 0 (zero)\nSet the following Actions in your Automation:\u003c/li\u003e\n\u003cli\u003eTicket: Status \u0026gt; Open\u003c/li\u003e\n\u003cli\u003eTicket: Priority \u0026gt; High\nNow apply the Macro with your Macro Date Tag to your ticket and wait till the Due Date is reached. Your ticket will reappear right in your list with Open Tickets so your agents don\u0026#39;t have to keep a close watch if this ticket is been followed up at the right time.\n### Are you having trouble with getting the most out of this app or your workflows?\nAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. Check our \u003ca href=\"https://help.pluscloud.nl/hc/en-us/sections/360003051980-Macro-Date\"\u003ehelp center\u003c/a\u003e with articles regarding this app or \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eget in touch\u003c/a\u003e with us if you need help.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Macro Date helps you use the full potential of Zendesk's Macro feature, Due Date and Date Fields. Create a task to reopen a ticket in 3 workdays or automatically select a date in 2 months. Macro Date can automatically select a date in the future or past with a Macro.\n\n#### Key Features\n- Automate follow-up in a specific amount of days\n- Set relative dates in Macro on the Due Date and Custom Date Fields\n- Can differentiate in workflow between days and workdays\n- Option to install multiple times to support multiple fields with your own prefix\n- Updated in version 1.5! Support for a specific number of days in the following Week/Month/Quarter/Year\n- Updated in version 1.5! The Macro Date now also excludes holidays if a schedule (with holidays) is applied to a ticket\n\n#### Use Cases\n- Change Due Date of Task in Zendesk\n- Warranty Dates\n- Delivery Dates\n- Maintenance Dates\n- Service Dates\n- Expiration Dates\n- ...and a lot more.\n**The first week is on us!** After installing, your free 7-day trial will start so you can try out this application without any worries.\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.\n\n#### Data Disclosure \u0026 Privacy\n\nThis app accesses and processes the following data to provide its functionality:\n\n**Data Accessed:**\n\n1. Ticket tags (to identify macro date commands)\n2. Ticket date fields (Due Date and custom date fields)\n3. Ticket schedule information (to calculate business days and exclude holidays)\n4. App configuration settings (prefix, field IDs, business days)\n\n**Data Usage:**\n\nThe app uses this data solely to calculate and set relative dates on ticket fields based on macro tags. All processing occurs within your Zendesk instance. No data is transmitted to external servers or third parties.\n\n**Data Storage:**\n\nThe app stores only configuration settings (prefix, field ID, business days, and schedule preferences) within your Zendesk account. No ticket data or user information is stored by the app.\n\nFor questions about data handling, please [contact us](https://www.pluscloud.nl/zendesk/).","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\n2. Set your Prefix for your tag. In our examples, we use date as an example for the Due Date field but this can be delivered for an example if you want to set the delivery date in a Custom Date Field.\n3. Set your Field ID of the Ticket Field which needs to be set by Macro Date. For the Due Date you need to fill in due_at for any other Custom Date Field you can lookup the Field ID in your Ticket Fields overview under **Admin** \u003e **Manage** \u003e **Ticket Fields**.\n4. Select the days which are your business days. This will allow Macro Date to select a relative date based on your business days and for example, skip the weekend.\n5. Now you are ready to work with your Macro Date settings in your Macro. If you create a Macro you select 'Add Tags' and add a Macro Date tag. Follow the instructions in the next section to compose your Macro Date tag.\n### How to create a Macro Date Tag\nMacro Date has support for several different tags. First, you start your Macro Date Tag with the Prefix you have set in Step 2 of the configuration instructions. In this example, we will use it due to our Prefix.\nThe second part of the tag will either have plus or minus depending if you would like to select a date in the future or the past. In this example, we will go for plus so we can select a date in the future.\nThe last part will tell Macro Date to select a relative date. For example, 1d will select a date in 1 day, 1wd will select a date in 1 workday, 1w will select a date in 1 week, 1m will select a date in 1 month and 1y will select a date in 1 year. By adding _(number) after the week/month/quarter/year you will select (number)amount of days into the following week/month/quarter/year. So if you need the 2nd day into the next month you will add the following tag to your macro date_plus_1m_2. If you enter a number exceeding the number of days (mostly for week or month) it will select the last day of that week/month.\n### Examples\nThe following tags are an example on what tags you need to add to your macro's for Macro date to work:\n- date_plus_1w - will select a date in one week\n- date_minus_1d - will select yesterday\n- date_plus_1wd - will select the next business day\nif you use different prefixes like mentioned in the install guide, examples could be:\n- maintenance_plus_1m - will select the date next month\n- expire_plus_1y - will select the due date in one year\n- Warranty_plus_2q_2 - sets the due date to the second day of the 2nd quarter\n### Example Automation with Due Date and Macro Date\nAutomations are supercharged with Macro Date. Think about a Task ticket in Zendesk where you want to follow up on if the Due Date has been reached. With Macro Date you can quickly select a relative date right from the Macro. Using Zendesk's Automation you can automatically move a Task ticket back to your View. If you apply the Macro Date Tag for your Due Date in your Macro also set your Ticket Status to 'On-Hold'.\nCreate an Automation with the following Conditions:\n- Ticket: Status \u003e Is \u003e On-Hold\n- Ticket: Hours until due date \u003e (business) Is \u003e 0 (zero)\nSet the following Actions in your Automation:\n- Ticket: Status \u003e Open\n- Ticket: Priority \u003e High\nNow apply the Macro with your Macro Date Tag to your ticket and wait till the Due Date is reached. Your ticket will reappear right in your list with Open Tickets so your agents don't have to keep a close watch if this ticket is been followed up at the right time.\n### Are you having trouble with getting the most out of this app or your workflows?\nAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. Check our [help center](https://help.pluscloud.nl/hc/en-us/sections/360003051980-Macro-Date) with articles regarding this app or [get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://195415.apps.zdusercontent.com/195415/assets/1773204191-8f42d697ac67b3d388ba5a8a73ce77e9/logo-small.png","large_icon":"https://195415.apps.zdusercontent.com/195415/assets/1773204191-8f42d697ac67b3d388ba5a8a73ce77e9/logo.png","screenshots":["https://195415.apps.zdusercontent.com/195415/assets/1773204191-8f42d697ac67b3d388ba5a8a73ce77e9/screenshot-0.png","https://195415.apps.zdusercontent.com/195415/assets/1773204191-8f42d697ac67b3d388ba5a8a73ce77e9/screenshot-1.png","https://195415.apps.zdusercontent.com/195415/assets/1773204191-8f42d697ac67b3d388ba5a8a73ce77e9/screenshot-2.png"],"installation_count":19},{"id":195874,"name":"FF Link","state":"published","version":"1.04","framework_version":"2.0","parameters":[{"id":637766,"app_id":195874,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-06T04:59:26Z","updated_at":"2019-03-06T04:59:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":948,"entity_id":195874,"app_id":195874,"amount":0,"name":"App Plan","description":"\u003cp\u003eAn app plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:18.000Z","updated_at":"2020-01-05T23:18:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-142772294-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-06T04:59:25Z","updated_at":"2026-05-21T21:05:25Z","terms_conditions_url":"https://zopimjp.com/agreement/ffapps-terms/","app_organization":{"id":2066,"name":"ZeQ","email":"contact@zeq.co.jp","website":"https://zeq.co.jp/","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-03-06T04:59:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-21T21:05:20Z","owner_id":269519,"author_name":"ZeQ,Inc.","author_email":"contact@zeq.co.jp","author_url":"https://zeq.co.jp/","short_description":"チケットとチケットを関連付けることができるアプリです。","long_description":"\u003cp\u003e・同一案件もしくは関連性の高いチケット同士を、すぐに紐づけ、すぐに確認ができます。  \u003c/p\u003e\n\n\u003cp\u003e・［統合］ではありません。\u003cbr\u003e\u003cbr\u003e\n　【関連付け（リンク）】なので、繋げたり切ったりはいくつでも何度でも自由自在です。  \u003c/p\u003e\n\n\u003cp\u003e・チケット画面のままで、新規チケットを作成しリンクさせることもできます。  \u003c/p\u003e\n\n\u003cp\u003e・リンクの形は２パターン。［シンプルな同列タイプ］［解決を通知する親子タイプ］  \u003c/p\u003e\n\n\u003cp\u003e　［シンプルな同列タイプ］\u003cbr\u003e\u003cbr\u003e\n　　単純な相互リンクです。複数リンク可能ですので、一覧化目的の利用も可能です。  \u003c/p\u003e\n\n\u003cp\u003e　［解決を通知する親子タイプ］\u003cbr\u003e\u003cbr\u003e\n　　子チケットが”解決済み”になった際に、親チケットにリアルタイムで通知して表示します。  \u003c/p\u003e\n\n\u003cp\u003e　　《活用例》\u003cbr\u003e\u003cbr\u003e\n　　　同一案件の〈エンドユーザチケット〉と〈社内確認チケット〉を親子にすることで\u003cbr\u003e\u003cbr\u003e\n　　　エンドユーザへの回答のタイミングがすぐに把握できるようになります。  \u003c/p\u003e\n\n\u003cp\u003e※リンクチケットにはタグが付けられます。タグを消すとリンクが壊れてしまうのでご注意ください。  \u003c/p\u003e\n\n\u003cp\u003e本アプリをインストールすると以下の利用規約に同意したものとみなします。\u003cbr\u003e\u003cbr\u003e\n \u003ca href=\"https://zopimjp.com/agreement/ffapps-terms/\"\u003e利用規約\u003c/a\u003e \u003cbr\u003e\n This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment. \u003cbr\u003e\n The app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. \u003cbr\u003e\n Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. \u003cbr\u003e\n ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. \u003cbr\u003e\n Privacy Policy: https://zeq.co.jp/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eインストールするだけですぐチケットサイドバーから使えます。\u003c/p\u003e\n","raw_long_description":"・同一案件もしくは関連性の高いチケット同士を、すぐに紐づけ、すぐに確認ができます。  \n\n・［統合］ではありません。  \n　【関連付け（リンク）】なので、繋げたり切ったりはいくつでも何度でも自由自在です。  \n\n・チケット画面のままで、新規チケットを作成しリンクさせることもできます。  \n\n・リンクの形は２パターン。［シンプルな同列タイプ］［解決を通知する親子タイプ］  \n\n　［シンプルな同列タイプ］  \n　　単純な相互リンクです。複数リンク可能ですので、一覧化目的の利用も可能です。  \n\n　［解決を通知する親子タイプ］  \n　　子チケットが”解決済み”になった際に、親チケットにリアルタイムで通知して表示します。  \n\n　　《活用例》  \n　　　同一案件の〈エンドユーザチケット〉と〈社内確認チケット〉を親子にすることで  \n　　　エンドユーザへの回答のタイミングがすぐに把握できるようになります。  \n\n\n\n※リンクチケットにはタグが付けられます。タグを消すとリンクが壊れてしまうのでご注意ください。  \n\n\n\n\n\n\n\n本アプリをインストールすると以下の利用規約に同意したものとみなします。  \n [利用規約](https://zopimjp.com/agreement/ffapps-terms/) \n This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment. \n The app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. \n Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. \n ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. \n Privacy Policy: https://zeq.co.jp/privacy","raw_installation_instructions":"インストールするだけですぐチケットサイドバーから使えます。","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://195874.apps.zdusercontent.com/195874/assets/1778583674-a7e977dbc89313f0c4ccd34ded25fc7e/logo-small.png","large_icon":"https://195874.apps.zdusercontent.com/195874/assets/1778583674-a7e977dbc89313f0c4ccd34ded25fc7e/logo.png","screenshots":["https://195874.apps.zdusercontent.com/195874/assets/1778583674-a7e977dbc89313f0c4ccd34ded25fc7e/screenshot-0.png","https://195874.apps.zdusercontent.com/195874/assets/1778583674-a7e977dbc89313f0c4ccd34ded25fc7e/screenshot-1.png","https://195874.apps.zdusercontent.com/195874/assets/1778583674-a7e977dbc89313f0c4ccd34ded25fc7e/screenshot-2.png"],"installation_count":17},{"id":195958,"name":"Azure DevOps by 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For longer commitments, consider our annual plan which offers a discounted rate.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_DnwG4YSd20Gwdd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":236,"cost_type":"CostStripe","active":false,"created_at":"2019-03-06T19:16:24.000Z","updated_at":"2019-05-15T05:34:41.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5094,"entity_id":195958,"app_id":195958,"amount":9900,"name":"Git-Zen Monthly Plan","description":"\u003cul\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1515,"cost_type":"CostStripe","active":false,"created_at":"2025-04-30T17:26:11.000Z","updated_at":"2025-04-30T17:26:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4926,"entity_id":195958,"app_id":195958,"amount":19995,"name":"Git-Zen Annual","description":"\u003cp\u003eSave more with Git-zen\u0026#39;s annual plan! Get all and a significant discount compared to monthly billing. Perfect for teams committed to transforming their Git workflow long-term\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IIcXuFJzT9JhuNGWVrsXuF4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1469,"cost_type":"CostStripe","active":false,"created_at":"2025-02-05T19:32:14.000Z","updated_at":"2025-02-05T19:32:14.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6200,"entity_id":195958,"app_id":195958,"amount":400,"name":"Git-Zen","description":"\u003cul\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1765,"cost_type":"CostStripe","active":true,"created_at":"2026-09-15T16:38:57.000Z","updated_at":"2026-09-15T16:38:57.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":18,"average":4,"count":{"5":14,"2":1,"1":2,"4":1,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HPLW44XGGV","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-03-06T19:16:20Z","updated_at":"2026-09-15T16:38:59Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2019-03-06T19:16:20Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T16:38:55Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Azure DevOps work items from Zendesk, track check-ins, and sync comments both ways. No Azure DevOps account needed for agents. Free trial included.","long_description":"\u003ch3\u003eAzure DevOps by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eCustomer issues arrive in Zendesk. Engineering work happens in Azure DevOps. Right now, moving information between them is manual. Things get missed.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen connects both systems so work items are created, linked, and updated automatically, in both directions.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003cbr\u003e\n* Create any Azure DevOps work item in one click: Bug, Feature, User Story, Task, Epic, or any custom type\u003cbr\u003e\n* Set area path, iteration, priority, severity, assignee, and custom fields at creation time\u003cbr\u003e\n* Link an existing work item to the ticket\u003cbr\u003e\n* See all work item updates, comments, and check-ins appear automatically in the ticket timeline\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Azure DevOps, developers can:\u003c/strong\u003e\u003cbr\u003e\n* Reference a Zendesk ticket number in a check-in or commit. It appears in the ticket automatically\u003cbr\u003e\n* Leave work item comments that flow into Zendesk as public or private notes\u003c/p\u003e\n\n\u003cp\u003eNo Azure DevOps account needed for support agents. No Zendesk access needed for developers.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAll work item types\u003c/strong\u003e: Create Bugs, Features, User Stories, Tasks, Epics, or custom work item types directly from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArea paths \u0026amp; iterations\u003c/strong\u003e: Set sprint and area path at creation time, without leaving Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom fields\u003c/strong\u003e: Map any Azure DevOps custom fields when creating work items\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck-in tracking\u003c/strong\u003e: Every commit that references a ticket appears inside Zendesk with the files it touched\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Work item comments appear in Zendesk; ticket comments post to Azure DevOps\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple work items per ticket\u003c/strong\u003e: Link as many work items as needed to one ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when work items are resolved\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify work items\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Dev.Azure.com.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and Azure DevOps in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding work item data (title, description, status, assignee, labels, and comments) is read from and written to your Azure DevOps account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Azure DevOps account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or work item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Azure DevOps.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Azure DevOps by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Azure DevOps by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk\u003c/li\u003e\n\u003cli\u003eAuthorize Azure DevOps\u003c/li\u003e\n\u003cli\u003eConfigure your organization settings\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n\n\u003cp\u003eNeed more help? View the full installation guide:\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://docs-azuredevops.git-zen.com/1.0/getting-started/installation\"\u003edocs-azuredevops.git-zen.com/ › Installation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Azure DevOps by Git-Zen\n\nCustomer issues arrive in Zendesk. Engineering work happens in Azure DevOps. Right now, moving information between them is manual. Things get missed.\n\nGit-Zen connects both systems so work items are created, linked, and updated automatically, in both directions.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n* Create any Azure DevOps work item in one click: Bug, Feature, User Story, Task, Epic, or any custom type\n* Set area path, iteration, priority, severity, assignee, and custom fields at creation time\n* Link an existing work item to the ticket\n* See all work item updates, comments, and check-ins appear automatically in the ticket timeline\n\n**From Azure DevOps, developers can:**\n* Reference a Zendesk ticket number in a check-in or commit. It appears in the ticket automatically\n* Leave work item comments that flow into Zendesk as public or private notes\n\nNo Azure DevOps account needed for support agents. No Zendesk access needed for developers.\n\n## Key Features\n\n* **All work item types**: Create Bugs, Features, User Stories, Tasks, Epics, or custom work item types directly from Zendesk\n* **Area paths \u0026 iterations**: Set sprint and area path at creation time, without leaving Zendesk\n* **Custom fields**: Map any Azure DevOps custom fields when creating work items\n* **Check-in tracking**: Every commit that references a ticket appears inside Zendesk with the files it touched\n* **Two-way comment sync**: Work item comments appear in Zendesk; ticket comments post to Azure DevOps\n* **Multiple work items per ticket**: Link as many work items as needed to one ticket\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when work items are resolved\n* **Role-based permissions**: Control which agents can create or modify work items\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Dev.Azure.com.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and Azure DevOps in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding work item data (title, description, status, assignee, labels, and comments) is read from and written to your Azure DevOps account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Azure DevOps account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or work item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Azure DevOps.\n\n![Azure DevOps by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Azure DevOps by Git-Zen\n\n## 1. Install the App\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n3. Authorize Zendesk\n4. Authorize Azure DevOps\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\nNeed more help? View the full installation guide:\n\n👉 [docs-azuredevops.git-zen.com/ › Installation](https://docs-azuredevops.git-zen.com/1.0/getting-started/installation)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://195958.apps.zdusercontent.com/195958/assets/1788454941-39db578f91fda638886ffc85c4fadc6f/logo-small.png","large_icon":"https://195958.apps.zdusercontent.com/195958/assets/1788454941-39db578f91fda638886ffc85c4fadc6f/logo.png","screenshots":["https://195958.apps.zdusercontent.com/195958/assets/1788454941-39db578f91fda638886ffc85c4fadc6f/screenshot-0.png","https://195958.apps.zdusercontent.com/195958/assets/1788454941-39db578f91fda638886ffc85c4fadc6f/screenshot-1.png","https://195958.apps.zdusercontent.com/195958/assets/1788454941-39db578f91fda638886ffc85c4fadc6f/screenshot-2.png"],"installation_count":132},{"id":196381,"name":"PDF Viewer Pro","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":639483,"app_id":196381,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-11T02:19:50Z","updated_at":"2019-03-11T02:19:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":176,"entity_id":196381,"app_id":196381,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_EfziwsKDJXqOfJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":237,"cost_type":"CostStripe","active":false,"created_at":"2019-03-11T02:19:52.000Z","updated_at":"2019-05-15T05:34:42.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1760,"entity_id":196381,"app_id":196381,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_EfziwsKDJXqOfJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":652,"cost_type":"CostStripe","active":true,"created_at":"2020-08-03T19:48:59.000Z","updated_at":"2020-08-03T19:48:59.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":1,"count":{"1":2,"2":1,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-03-11T02:19:48Z","updated_at":"2025-04-04T00:04:31Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2019-03-11T02:19:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-03-19T20:27:20Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily view PDFs in a popup or new tab, all without needing to downloading the file","long_description":"\u003ch2\u003eThe best way to view PDFs with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eJoin dozens of other organizations opening hundreds of PDFs each month inside of their agent view without the need to download them.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SFJNa\"\u003e\u003cimg src=\"https://s9.gifyu.com/images/SFJNa.gif\" alt=\"PDF Viewer Pro Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe days of downloading PDFs to view them are over. \u003cbr\u003e\nWhen you first start using PDF Viewer Pro, you\u0026#39;ll notice that you can easily see all of the current conversation\u0026#39;s PDFs in the side bar. Your files can open in a window so you can view them \u003cem\u003ewithout downloading to your local computer or even leaving your agent view\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003eOnce you install this app, you will also be able to\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen PDFs in a new tab \n\n\u003cul\u003e\n\u003cli\u003eDownload PDF if needed \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our amazing users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Click Install \u003cbr\u003e\n2) Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled \u003cbr\u003e\n 3) \u003cem\u003eBoom\u003c/em\u003e- that\u0026#39;s it!\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5\"\u003eZendesk help page\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## The best way to view PDFs with Zendesk \n\nJoin dozens of other organizations opening hundreds of PDFs each month inside of their agent view without the need to download them.\n\n[![PDF Viewer Pro Demo](https://s9.gifyu.com/images/SFJNa.gif)](https://gifyu.com/image/SFJNa)\n\nThe days of downloading PDFs to view them are over. \nWhen you first start using PDF Viewer Pro, you'll notice that you can easily see all of the current conversation's PDFs in the side bar. Your files can open in a window so you can view them *without downloading to your local computer or even leaving your agent view*.\n\nOnce you install this app, you will also be able to\n\n* Open PDFs in a new tab \n * Download PDF if needed \n\nBuilt by [Blue Canary Software](https://bluecanarysoftware.com/) and our amazing users.","raw_installation_instructions":"\n\n1) Click Install \n2) Please check to ensure you don't have \"Require authentication to download attachments\" enabled \n 3) *Boom*- that's it!\n\n### Troubleshooting \n\n- Contact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- [Zendesk help page](https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://196381.apps.zdusercontent.com/196381/assets/1710854156-a2ee64c2b6397b97c051a486305cb974/logo-small.png","large_icon":"https://196381.apps.zdusercontent.com/196381/assets/1710854156-a2ee64c2b6397b97c051a486305cb974/logo.png","screenshots":["https://196381.apps.zdusercontent.com/196381/assets/1710854156-a2ee64c2b6397b97c051a486305cb974/screenshot-0.png","https://196381.apps.zdusercontent.com/196381/assets/1710854156-a2ee64c2b6397b97c051a486305cb974/screenshot-1.png","https://196381.apps.zdusercontent.com/196381/assets/1710854156-a2ee64c2b6397b97c051a486305cb974/screenshot-2.png"],"installation_count":28},{"id":196683,"name":"FF Confirm","state":"published","version":"1.03","framework_version":"2.0","parameters":[{"id":640500,"app_id":196683,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-13T06:18:39Z","updated_at":"2019-03-13T06:18:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1245,"entity_id":196683,"app_id":196683,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FFiV7GyXXBWFdn","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E5VCEJMDTQobcDQ","cost_id":341,"cost_type":"CostStripe","active":true,"created_at":"2019-10-15T23:10:48.000Z","updated_at":"2019-10-15T23:10:48.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-142772294-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-03-13T06:18:37Z","updated_at":"2026-05-26T17:57:10Z","terms_conditions_url":"https://zopimjp.com/agreement/ffapps-terms/","app_organization":{"id":2066,"name":"ZeQ","email":"contact@zeq.co.jp","website":"https://zeq.co.jp/","country_code":"JP","stripe_account_id":"acct_1E5VCEJMDTQobcDQ","state":"published"},"locations":[3,4],"date_published":"2019-03-13T06:18:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-26T17:57:07Z","owner_id":269519,"author_name":"ZeQ,Inc.","author_email":"contact@zeq.co.jp","author_url":"https://zeq.co.jp/","short_description":"パブリック返信の際に確認のアラートが表示されるアプリです。","long_description":"\u003cp\u003eチケットを［パブリック］で更新する直前に、メッセージボックスを表示するアプリです。\u003cbr\u003e\u003cbr\u003e\n［社内メモ］をうっかり［パブリック送信］してしまうのを、このワンクッションで防ぎます。\u003cbr\u003e\u003cbr\u003e\n日々のチケット処理がとても多い人は、流れ作業で混乱しないように。\u003cbr\u003e\u003cbr\u003e\nときどきしか処理をしない人でも、慣れない操作で間違えないように。  \u003c/p\u003e\n\n\u003cp\u003e社外秘や気軽なメモを外部に誤発信しないようにする、\u003cbr\u003e\u003cbr\u003e\n情報漏洩防止の第一歩の、必須アプリです。  \u003c/p\u003e\n\n\u003cp\u003e本アプリをインストールすると以下の利用規約に同意したものとみなします。\u003cbr\u003e\u003cbr\u003e\n \u003ca href=\"https://zopimjp.com/agreement/ffapps-terms/\"\u003e利用規約\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment. \u003cbr\u003e\n The app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. \u003cbr\u003e\n Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. \u003cbr\u003e\n ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. \u003cbr\u003e\n Privacy Policy: https://zeq.co.jp/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eインストールするだけで自動的に有効になります。\u003c/p\u003e\n","raw_long_description":"チケットを［パブリック］で更新する直前に、メッセージボックスを表示するアプリです。  \n［社内メモ］をうっかり［パブリック送信］してしまうのを、このワンクッションで防ぎます。  \n日々のチケット処理がとても多い人は、流れ作業で混乱しないように。  \nときどきしか処理をしない人でも、慣れない操作で間違えないように。  \n\n社外秘や気軽なメモを外部に誤発信しないようにする、  \n情報漏洩防止の第一歩の、必須アプリです。  \n\n\n\n\n\n\n\n本アプリをインストールすると以下の利用規約に同意したものとみなします。  \n [利用規約](https://zopimjp.com/agreement/ffapps-terms/)  \n This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment. \n The app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. \n Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. \n ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. \n Privacy Policy: https://zeq.co.jp/privacy","raw_installation_instructions":"インストールするだけで自動的に有効になります。","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://196683.apps.zdusercontent.com/196683/assets/1778583937-7c99398d29b3883f6541259802bc0e7f/logo-small.png","large_icon":"https://196683.apps.zdusercontent.com/196683/assets/1778583937-7c99398d29b3883f6541259802bc0e7f/logo.png","screenshots":["https://196683.apps.zdusercontent.com/196683/assets/1778583937-7c99398d29b3883f6541259802bc0e7f/screenshot-0.png","https://196683.apps.zdusercontent.com/196683/assets/1778583937-7c99398d29b3883f6541259802bc0e7f/screenshot-1.png","https://196683.apps.zdusercontent.com/196683/assets/1778583937-7c99398d29b3883f6541259802bc0e7f/screenshot-2.png"],"installation_count":3},{"id":196703,"name":"Annex Cloud Customer Loyalty App","state":"published","version":"2.0.2","framework_version":"2.0","parameters":[{"id":640540,"app_id":196703,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-13T11:17:46Z","updated_at":"2019-03-13T11:17:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":640536,"app_id":196703,"name":"siteid","kind":"text","required":true,"position":1,"created_at":"2019-03-13T11:17:45Z","updated_at":"2019-03-13T11:17:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":640538,"app_id":196703,"name":"loyaltydomain","kind":"url","required":true,"position":2,"created_at":"2019-03-13T11:17:46Z","updated_at":"2019-06-19T20:41:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":640539,"app_id":196703,"name":"loyaltyprogramtype","kind":"number","required":true,"position":3,"created_at":"2019-03-13T11:17:46Z","updated_at":"2019-06-19T20:41:46Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":954,"entity_id":196703,"app_id":196703,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:25.000Z","updated_at":"2019-05-15T05:50:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-13T11:17:43Z","updated_at":"2025-04-04T00:04:31Z","terms_conditions_url":null,"app_organization":{"id":2180,"name":"Annex Cloud","email":"acintegrations@annexcloud.com","website":"https://www.annexcloud.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2019-03-13T11:17:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.annexcloud.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2019-06-19T20:41:39Z","owner_id":269519,"author_name":"AnnexCloud","author_email":"acintegrations@annexcloud.com","author_url":"https://www.annexcloud.com","short_description":"Annex Cloud loyalty program allow you reward customers at multiple levels.","long_description":"\u003cp\u003eAnnex Cloud Loyalty programs reward customers for positive actions and increases retention, lifetime value, and repeat purchase rates. An end-to-end loyalty solution gives brands a way to build cross-channel loyalty that connects their customers’ online, mobile, and in-store experiences.\u003c/p\u003e\n\n\u003cp\u003eSeamlessly connect your customer’s in-store experience with your loyalty program through Annex Cloud Loyalty. The comprehensive loyalty platform delivers a seamless experience across channels, online, mobile, and in-store. Flexible loyalty actions allow you reward customers for any action you want them to take, from purchasing to writing reviews, referring friends, and more. And, customizable rewards mean you can offer the incentives that really motivate your customers. In-store loyalty integration streamlines sign-ups and redemptions which increases overall participation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHigh-performance and full-featured solution that delivers real-time rewards and customer data.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRobust and customizable solution, tailor the actions, rewards, design, and UX/UI to meet your goals and brand.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvides a quick and accurate check-out process and works with peripheral equipments like barcode scanners, mouse, keyboard, receipt printers and card swipe devices.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExclusive on-screen features such as dynamic item lookup, tap screen interface and virtual keyboard.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA full-featured customer loyalty program designed specifically keeping the retailers’ urgent need as the scope. The solution works in real time environment keeping you ahead of the competition by increasing your number of happy customers. The program guarantees an increased ROI and provides answers to the challenge of retaining old customers.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSet the given fields during installation \u003c/p\u003e\n\n\u003cp\u003eTitle: Enter the title as Annex Cloud Customer Loyalty \u003c/p\u003e\n\n\u003cp\u003eSite Id: Enter the site id provided by Annex Cloud.\u003c/p\u003e\n\n\u003cp\u003eLoyalty End Point URL: Enter the loyalty end point URL as https://api.socialannex.com. \u003c/p\u003e\n\n\u003cp\u003eLoyalty Program Type: Select 0 if you want implicit loyalty program, 1 if you want explicit with retro loyalty program \u0026amp; 2 if you want explicit without retro loyalty program.\u003c/p\u003e\n\n\u003cp\u003eAfter setting the above fields click on the Install button.\u003c/p\u003e\n","raw_long_description":"Annex Cloud Loyalty programs reward customers for positive actions and increases retention, lifetime value, and repeat purchase rates. An end-to-end loyalty solution gives brands a way to build cross-channel loyalty that connects their customers’ online, mobile, and in-store experiences.\n\n Seamlessly connect your customer’s in-store experience with your loyalty program through Annex Cloud Loyalty. The comprehensive loyalty platform delivers a seamless experience across channels, online, mobile, and in-store. Flexible loyalty actions allow you reward customers for any action you want them to take, from purchasing to writing reviews, referring friends, and more. And, customizable rewards mean you can offer the incentives that really motivate your customers. In-store loyalty integration streamlines sign-ups and redemptions which increases overall participation.\n\n **Key Benefits:** \n\n * High-performance and full-featured solution that delivers real-time rewards and customer data.\n\n* Robust and customizable solution, tailor the actions, rewards, design, and UX/UI to meet your goals and brand.\n\n * Provides a quick and accurate check-out process and works with peripheral equipments like barcode scanners, mouse, keyboard, receipt printers and card swipe devices.\n\n * Exclusive on-screen features such as dynamic item lookup, tap screen interface and virtual keyboard.\n\n A full-featured customer loyalty program designed specifically keeping the retailers’ urgent need as the scope. The solution works in real time environment keeping you ahead of the competition by increasing your number of happy customers. The program guarantees an increased ROI and provides answers to the challenge of retaining old customers.","raw_installation_instructions":"Set the given fields during installation \n\n Title: Enter the title as Annex Cloud Customer Loyalty \n\n\n Site Id: Enter the site id provided by Annex Cloud.\n\n\n Loyalty End Point URL: Enter the loyalty end point URL as https://api.socialannex.com. \n\n\n Loyalty Program Type: Select 0 if you want implicit loyalty program, 1 if you want explicit with retro loyalty program \u0026 2 if you want explicit without retro loyalty program.\n\n\n After setting the above fields click on the Install button.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://196703.apps.zdusercontent.com/196703/assets/1560946034-8a14e0e2c1ff6e6441e41d0612bca685/logo-small.png","large_icon":"https://196703.apps.zdusercontent.com/196703/assets/1560946034-8a14e0e2c1ff6e6441e41d0612bca685/logo.png","screenshots":["https://196703.apps.zdusercontent.com/196703/assets/1560946034-8a14e0e2c1ff6e6441e41d0612bca685/screenshot-0.png","https://196703.apps.zdusercontent.com/196703/assets/1560946034-8a14e0e2c1ff6e6441e41d0612bca685/screenshot-1.png","https://196703.apps.zdusercontent.com/196703/assets/1560946034-8a14e0e2c1ff6e6441e41d0612bca685/screenshot-2.png"],"installation_count":0},{"id":196957,"name":"Qapla'","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":641232,"app_id":196957,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-15T11:09:03Z","updated_at":"2019-03-15T11:09:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3581722,"app_id":196957,"name":"qapla_token","kind":"text","required":true,"position":1,"created_at":"2026-04-06T16:31:24Z","updated_at":"2026-04-06T16:31:24Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":957,"entity_id":196957,"app_id":196957,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:31.000Z","updated_at":"2019-05-15T05:50:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-15T11:08:58Z","updated_at":"2026-07-14T22:42:13Z","terms_conditions_url":null,"app_organization":{"id":2268,"name":"Qapla'","email":"support@qapla.it","website":"www.qapla.it","country_code":"IT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-03-15T11:08:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.qapla.it/prezzo-piani-qapla/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-14T22:42:10Z","owner_id":269519,"author_name":"Qapla' s.r.l","author_email":"support@qapla.it","author_url":"https://www.qapla.it","short_description":"Connect and show customers' shipments retrived by Qapla' Control Panel","long_description":"\u003ch3\u003eTrack shipments quickly with Qapla’\u003c/h3\u003e\n\n\u003cp\u003eMonitor one or more of the 100 couriers supported by Qapla‘ in a simple and fast way from the control panel.  \u003c/p\u003e\n\n\u003cp\u003eYou will always have the situation under control and you will be able to give your clients information about the status of the shipment in real time thanks to the personalized tracking page.   \u003c/p\u003e\n\n\u003cp\u003eThere are many couriers supported, for example: DHL, UPS, TNT, FEDEX, GLS, USPS.  \u003c/p\u003e\n\n\u003cp\u003eCan\u0026#39;t find your list of couriers above? \u003ca href=\"https://www.qapla.it/come-funziona-qapla/corrieri/\"\u003eFind the complete list of the more than 100 couriers supported\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage more than 100 couriers in a single control panel\u003c/li\u003e\n\u003cli\u003eUse your personalized tracking page\nResolves delivery delays before the customer even notices\u003c/li\u003e\n\u003cli\u003eUse our JavaScript or the APIs to integrate the tracking also in your website.\u003c/li\u003e\n\u003cli\u003eAll main CMS supported (Magento, Magento2, Prestashop, Shopify. Prestashop, Woocommerce, Storeden, Opencart)\u003c/li\u003e\n\u003cli\u003eIntegration with custom websites by API\u003c/li\u003e\n\u003cli\u003eIntegration with Marketplaces \u003c/li\u003e\n\u003cli\u003eMulti-user\u003c/li\u003e\n\u003cli\u003eMulti-channel\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Qapla\u0026#39; app will retrieve orders and shipments using your customer\u0026#39;s e-mail when a ticket is opened and will show the current status\u0026#39; of the shipments situation.\u003c/p\u003e\n\n\u003ch4\u003eData Handling \u0026amp; Privacy\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnly the necessary ticket content (e-mail address of the ticket opener) are sent to Qapla\u0026#39; in order to retrieve corresponding shipments.\u003c/li\u003e\n\u003cli\u003eQapla\u0026#39; does not permanently store ticket content.\u003c/li\u003e\n\u003cli\u003eData is never used to train AI models.\u003c/li\u003e\n\u003cli\u003eProcessing occurs in a secure backend and returns results directly to Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eBefore proceeding with the following steps, make sure you are registered and have configured your Control Panel on \u003ca href=\"https://cp.qapla.it\"\u003eQapla\u0026#39;\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to the Control Panel and go to ** Settings ** -\u0026gt; ** External Plugins ** -\u0026gt; ** Zendesk ** and copy the ** API KEY **\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReturn to Zendesk and in the newly installed Qapla app configuration settings, paste the ** API KEY **\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFrom this moment on, every ticket that is opened, the Qapla app will retrieve orders and shipments using your client\u0026#39;s e-mail.\u003c/p\u003e\n","raw_long_description":"### Track shipments quickly with Qapla’  \n\nMonitor one or more of the 100 couriers supported by Qapla‘ in a simple and fast way from the control panel.  \n\nYou will always have the situation under control and you will be able to give your clients information about the status of the shipment in real time thanks to the personalized tracking page.   \n\nThere are many couriers supported, for example: DHL, UPS, TNT, FEDEX, GLS, USPS.  \n\nCan't find your list of couriers above? [Find the complete list of the more than 100 couriers supported](https://www.qapla.it/come-funziona-qapla/corrieri/).  \n\n* Manage more than 100 couriers in a single control panel\n* Use your personalized tracking page\nResolves delivery delays before the customer even notices\n* Use our JavaScript or the APIs to integrate the tracking also in your website.\n* All main CMS supported (Magento, Magento2, Prestashop, Shopify. Prestashop, Woocommerce, Storeden, Opencart)\n* Integration with custom websites by API\n* Integration with Marketplaces \n* Multi-user\n* Multi-channel  \n\nThe Qapla' app will retrieve orders and shipments using your customer's e-mail when a ticket is opened and will show the current status' of the shipments situation.\n#### Data Handling \u0026 Privacy\n\n* Only the necessary ticket content (e-mail address of the ticket opener) are sent to Qapla' in order to retrieve corresponding shipments.\n* Qapla' does not permanently store ticket content.\n* Data is never used to train AI models.\n* Processing occurs in a secure backend and returns results directly to Zendesk.","raw_installation_instructions":"Before proceeding with the following steps, make sure you are registered and have configured your Control Panel on [Qapla'](https://cp.qapla.it).  \n\n* Log in to the Control Panel and go to ** Settings ** -\u003e ** External Plugins ** -\u003e ** Zendesk ** and copy the ** API KEY **  \n* Return to Zendesk and in the newly installed Qapla app configuration settings, paste the ** API KEY **  \n\nFrom this moment on, every ticket that is opened, the Qapla app will retrieve orders and shipments using your client's e-mail.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://196957.apps.zdusercontent.com/196957/assets/1783071632-e2ff321abb53725326b42f00afe21ecf/logo-small.png","large_icon":"https://196957.apps.zdusercontent.com/196957/assets/1783071632-e2ff321abb53725326b42f00afe21ecf/logo.png","screenshots":["https://196957.apps.zdusercontent.com/196957/assets/1783071632-e2ff321abb53725326b42f00afe21ecf/screenshot-0.png","https://196957.apps.zdusercontent.com/196957/assets/1783071632-e2ff321abb53725326b42f00afe21ecf/screenshot-1.png","https://196957.apps.zdusercontent.com/196957/assets/1783071632-e2ff321abb53725326b42f00afe21ecf/screenshot-2.png"],"installation_count":27},{"id":197306,"name":"Instagramer Suite","state":"published","version":"3.5.0","framework_version":"2.0","parameters":[{"id":642573,"app_id":197306,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-19T18:56:03Z","updated_at":"2019-03-19T18:56:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1023,"entity_id":197306,"app_id":197306,"amount":2900,"name":"Legacy","description":"\u003cp\u003ePost/Reels comments only.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_EjFaQxpZK88ZGs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":262,"cost_type":"CostStripe","active":false,"created_at":"2019-05-28T18:09:24.000Z","updated_at":"2019-05-28T18:09:24.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5454,"entity_id":197306,"app_id":197306,"amount":3900,"name":"Suite Comments","description":"\u003cp\u003ePost/Reels comments only.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXJpEDY9zFFpkH2AtFaTdQO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1593,"cost_type":"CostStripe","active":true,"created_at":"2025-12-08T20:51:11.000Z","updated_at":"2025-12-08T20:51:11.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":2628,"entity_id":197306,"app_id":197306,"amount":4900,"name":"Beginner","description":"\u003cp\u003e1 account and 500 messages included\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1K67c6DY9zFFpkH2024Lqqi1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":903,"cost_type":"CostStripe","active":true,"created_at":"2021-12-28T18:19:34.000Z","updated_at":"2025-12-08T20:51:10.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":2629,"entity_id":197306,"app_id":197306,"amount":8900,"name":"Professional ","description":"\u003cp\u003e2 accounts and 6000 messages included\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1K8ffNDY9zFFpkH2lwStWCXR","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":904,"cost_type":"CostStripe","active":true,"created_at":"2021-12-28T18:19:35.000Z","updated_at":"2025-12-08T20:51:10.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":2630,"entity_id":197306,"app_id":197306,"amount":11900,"name":"Leader ","description":"\u003cp\u003e5 accounts and 25000 messages included.\u003cbr\u003e\n* Additional accounts - 23$ per account per month.\u003cbr\u003e\n* Unlimited messages - 399$ per month \u003cbr\u003e\n* Annual contract options\u003cbr\u003e\n* Volume discounts \u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1K9TVEDY9zFFpkH21YzwTzxB","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":905,"cost_type":"CostStripe","active":true,"created_at":"2021-12-28T18:19:35.000Z","updated_at":"2025-12-08T20:51:10.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":13,"average":4,"count":{"5":9,"4":2,"3":1,"1":1,"2":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-03-19T18:56:01Z","updated_at":"2025-12-08T20:51:13Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[3,1],"date_published":"2019-03-19T18:56:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","top_bar"],"last_update_time":"2025-12-08T20:51:04Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://zendesk.oapps.io","short_description":"Reply to Instagram Direct Messages, Stories, Reels and Post Comments","long_description":"\u003cp\u003eThe app allows clients to connect their Instagram™ accounts to Zendesk and work with Comments and DMs as tickets.\u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect multiple Instagram accounts.\u003c/li\u003e\n\u003cli\u003eReceive and Respond to Instagram Comments, Direct Messages and Mentions. \u003c/li\u003e\n\u003cli\u003eReply to DMs to with Text, Images, Video, Files, GIF, Emojis.\u003c/li\u003e\n\u003cli\u003eReceive and reply to Story Replies and Story Mentions. \u003c/li\u003e\n\u003cli\u003eReply to Reels comments. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eComments moderation\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eDelete, hide, and take other actions with comments directly from our ticket sidebar application. \u003c/li\u003e\n\u003cli\u003eSelect multiple comments and perform bulk actions on them with one click. \u003c/li\u003e\n\u003cli\u003eFilter comments by search and receive an internal ticket comment after every moderation action.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eSend Private Replies to Instagram Comments\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eReply to post comments via Direct Message, right from the Zendesk ticket sidebar.\nA quick, convenient way to turn public interactions into private conversations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eConnect with Instagram Login\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou can link your Instagram account directly, with or without a connected Facebook Business Page. \u003c/li\u003e\n\u003cli\u003eChoose the login method that works best for you.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e(New) Mute noisy posts!\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou can mute specific posts so that comments from those posts are not sent to Zendesk — for instance, marketing contests, giveaways, or other promotional content.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Instagram and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days, attachments 180 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eInstagram™ is Meta™ brand. This app is not affiliated or endorsed by Instagram or Meta.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the Instagramer Suite app via Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eIf needed, \u003ca href=\"https://www.facebook.com/help/instagram/502981923235522/?helpref=related\"\u003eswitch your regular Instagram account to a Professional account\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eAdmin Center → Apps and integrations → Channel apps → Instagramer Suite → Accounts → Add account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eContinue with Facebook\u003c/strong\u003e or \u003cstrong\u003eContinue with Instagram\u003c/strong\u003e and grant the required permissions.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eNow your Zendesk should receive Instagram comments and DMs as tickets. \u003c/li\u003e\n\u003cli\u003eYou can adjust types of messages that you want to receive by editing the app configuration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFull guide is \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360011935040--How-to-connect-Instagramer-Suite-to-Zendesk\"\u003ehere.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease visit our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e if you have issues with the app.\u003c/p\u003e\n","raw_long_description":"The app allows clients to connect their Instagram™ accounts to Zendesk and work with Comments and DMs as tickets.\r\n\r\n### Key features:\r\n* Connect multiple Instagram accounts.\r\n* Receive and Respond to Instagram Comments, Direct Messages and Mentions. \r\n* Reply to DMs to with Text, Images, Video, Files, GIF, Emojis.\r\n* Receive and reply to Story Replies and Story Mentions. \r\n* Reply to Reels comments. \r\n\r\n#### Comments moderation\r\n* Delete, hide, and take other actions with comments directly from our ticket sidebar application. \r\n* Select multiple comments and perform bulk actions on them with one click. \r\n* Filter comments by search and receive an internal ticket comment after every moderation action.\r\n\r\n#### Send Private Replies to Instagram Comments\r\n* Reply to post comments via Direct Message, right from the Zendesk ticket sidebar.\r\nA quick, convenient way to turn public interactions into private conversations.\r\n\r\n#### Connect with Instagram Login\r\n* You can link your Instagram account directly, with or without a connected Facebook Business Page. \r\n* Choose the login method that works best for you.\r\n\r\n#### (New) Mute noisy posts!\r\n* You can mute specific posts so that comments from those posts are not sent to Zendesk — for instance, marketing contests, giveaways, or other promotional content.\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n-\tTransfers messages between Instagram and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.\r\n-\tRetention: messages 30 days, attachments 180 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---\r\nInstagram™ is Meta™ brand. This app is not affiliated or endorsed by Instagram or Meta.","raw_installation_instructions":"* Install the Instagramer Suite app via Zendesk Marketplace\r\n* If needed, [switch your regular Instagram account to a Professional account](https://www.facebook.com/help/instagram/502981923235522/?helpref=related).\r\n* Go to **Admin Center → Apps and integrations → Channel apps → Instagramer Suite → Accounts → Add account**.\r\n* Click **Continue with Facebook** or **Continue with Instagram** and grant the required permissions.\r\n* Click **Save**\r\n* Now your Zendesk should receive Instagram comments and DMs as tickets. \r\n* You can adjust types of messages that you want to receive by editing the app configuration.\r\n\r\nFull guide is [here.](https://zendesk.oapps.io/hc/en-us/articles/360011935040--How-to-connect-Instagramer-Suite-to-Zendesk)\r\n\r\nPlease visit our [help center](https://zendesk.oapps.io) if you have issues with the app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://197306.apps.zdusercontent.com/197306/assets/1764835088-9f4b3fb161ee9c9758aeaafb028fd9f9/logo-small.png","large_icon":"https://197306.apps.zdusercontent.com/197306/assets/1764835088-9f4b3fb161ee9c9758aeaafb028fd9f9/logo.png","screenshots":["https://197306.apps.zdusercontent.com/197306/assets/1764835088-9f4b3fb161ee9c9758aeaafb028fd9f9/screenshot-0.png","https://197306.apps.zdusercontent.com/197306/assets/1764835088-9f4b3fb161ee9c9758aeaafb028fd9f9/screenshot-1.png","https://197306.apps.zdusercontent.com/197306/assets/1764835088-9f4b3fb161ee9c9758aeaafb028fd9f9/screenshot-2.png"],"installation_count":367},{"id":197753,"name":"EvaluAgent","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":643732,"app_id":197753,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-23T17:16:38Z","updated_at":"2019-03-23T17:16:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":643730,"app_id":197753,"name":"accessKeyId","kind":"text","required":true,"position":1,"created_at":"2019-03-23T17:16:38Z","updated_at":"2019-03-23T17:16:38Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":643731,"app_id":197753,"name":"secretToken","kind":"text","required":true,"position":2,"created_at":"2019-03-23T17:16:38Z","updated_at":"2019-03-23T17:16:38Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1269372,"app_id":197753,"name":"region","kind":"text","required":true,"position":3,"created_at":"2021-04-22T16:19:36Z","updated_at":"2021-04-22T16:19:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":963,"entity_id":197753,"app_id":197753,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:38.000Z","updated_at":"2019-05-15T05:50:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-23T17:16:36Z","updated_at":"2025-04-04T00:04:33Z","terms_conditions_url":null,"app_organization":{"id":2285,"name":"EvaluAgent","email":"support@evaluagent.com","website":"www.evaluagent.com","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-03-23T17:16:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.evaluagent.com"},"location_names":["ticket_sidebar"],"last_update_time":"2021-04-22T16:19:35Z","owner_id":269519,"author_name":"EvaluAgent","author_email":"support@evaluagent.com","author_url":"https://www.evaluagent.com","short_description":"View the evaluations completed on your tickets from within Zendesk.","long_description":"\u003cp\u003eHelping improve service quality as you scale, the EvaluAgent Quality Assurance and Coaching platform is packed with features: Evaluate agents, conversations and tickets across every channel. Generate insight and share reports with advanced analytics. Demonstrate compliance and prove the fair treatment of customers with every evaluation and action stored securely. Drive improvement with real-time notifications. For more information, and to start your free 30-day trial, please visit - https://www.evaluagent.com/software. The EvaluAgent App for Zendesk will allow you to view the evaluations completed on Zendesk tickets without leaving the Zendesk application.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou will need an API Key and Secret to allow Zendesk to communicate with EvaluAgent. To generate the API Keys needed, from within EvaluAgent go to Admin \u0026gt; Integrations \u0026gt; API Keys and press GENERATE NEW. You should then enter these keys in to the appropriate box in Zendesk and then press INSTALL. That\u0026#39;s it. EvaluAgent will then appear within your Zendesk installation.\u003c/p\u003e\n","raw_long_description":"Helping improve service quality as you scale, the EvaluAgent Quality Assurance and Coaching platform is packed with features: Evaluate agents, conversations and tickets across every channel. Generate insight and share reports with advanced analytics. Demonstrate compliance and prove the fair treatment of customers with every evaluation and action stored securely. Drive improvement with real-time notifications. For more information, and to start your free 30-day trial, please visit - https://www.evaluagent.com/software. The EvaluAgent App for Zendesk will allow you to view the evaluations completed on Zendesk tickets without leaving the Zendesk application.","raw_installation_instructions":"You will need an API Key and Secret to allow Zendesk to communicate with EvaluAgent. To generate the API Keys needed, from within EvaluAgent go to Admin \u003e Integrations \u003e API Keys and press GENERATE NEW. You should then enter these keys in to the appropriate box in Zendesk and then press INSTALL. That's it. EvaluAgent will then appear within your Zendesk installation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://197753.apps.zdusercontent.com/197753/assets/1619090008-93ad04c6d97695c7a9bfe1603f2ac36c/logo-small.png","large_icon":"https://197753.apps.zdusercontent.com/197753/assets/1619090008-93ad04c6d97695c7a9bfe1603f2ac36c/logo.png","screenshots":["https://197753.apps.zdusercontent.com/197753/assets/1619090008-93ad04c6d97695c7a9bfe1603f2ac36c/screenshot-0.png","https://197753.apps.zdusercontent.com/197753/assets/1619090008-93ad04c6d97695c7a9bfe1603f2ac36c/screenshot-1.png","https://197753.apps.zdusercontent.com/197753/assets/1619090008-93ad04c6d97695c7a9bfe1603f2ac36c/screenshot-2.png"],"installation_count":2},{"id":198006,"name":"Folio3 Zendesk Connector for NetSuite","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-26T18:53:58Z","updated_at":"2026-07-02T18:22:54Z","terms_conditions_url":null,"app_organization":{"id":2284,"name":"Folio3","email":"contact@folio3.com","website":"netsuite.folio3.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2019-03-26T18:53:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://netsuite.folio3.com/"},"location_names":[],"last_update_time":"2026-07-02T18:22:52Z","owner_id":269519,"author_name":"Folio3 NetSuite Services","author_email":"netsuite.sales@folio3.com","author_url":"https://netsuite.folio3.com/netsuite-zendesk-integration-connector/","short_description":"Securely sync Zendesk \u0026 NetSuite tickets, customers, contacts, agents via OAuth.","long_description":"\u003cp\u003eFolio3 Zendesk Connector for NetSuite provides seamless, authorized integration between your Zendesk support platform and Oracle NetSuite back office. The App synchronizes only the data your organization configures, helping you deliver excellent customer service while reducing manual data entry across both systems. This turn-key solution connects customer support with back-office operations for end-to-end visibility of customers—whether you serve consumers or organizations—and a unified infrastructure for your business.\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSync Tickets as Cases from Zendesk to NetSuite and vice versa (along with attachment and messages)\u003c/li\u003e\n\u003cli\u003eSync Organizations as Customers from Zendesk to NetSuite and vice versa\u003c/li\u003e\n\u003cli\u003eSync Users as Contacts from Zendesk to NetSuite and vice versa\u003c/li\u003e\n\u003cli\u003eSync Agents as Employee from Zendesk to NetSuite and vice versa\u003c/li\u003e\n\u003cli\u003eSync comments and messages along with tickets and cases\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCombine customer support with back-office operations for a 360-degree customer insight\u003c/li\u003e\n\u003cli\u003eAutomatic synchronization of data for up-to-the-minute data accuracy\u003c/li\u003e\n\u003cli\u003eConfigurable sync scope—can be tailored to your business’ requirements\u003c/li\u003e\n\u003cli\u003eSecure OAuth 2.0 authentication with automatic token refresh\u003c/li\u003e\n\u003cli\u003eRegular automated updates\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePrivacy \u0026amp; data use:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eProcesses Zendesk and NetSuite data only as configured by your organization to operate the integration\u003c/li\u003e\n\u003cli\u003eUses data solely to authenticate, synchronize, secure, and support the App—not for advertising or sale of personal information\u003c/li\u003e\n\u003cli\u003eMay process ticket, user, organization, agent, comment, attachment metadata, and related records needed for enabled sync workflows\u003c/li\u003e\n\u003cli\u003eOAuth tokens and operational logs are handled securely; retention follows your organization’s Zendesk, NetSuite, and integration settings\u003c/li\u003e\n\u003cli\u003eZendesk and NetSuite remain governed by their own terms and privacy policies\n*## Pricing:\u003c/li\u003e\n\u003cli\u003eFolio3 NetSuite Zendesk Integration Connector License – $2,400 per year or $1,200 per 6 months\u003c/li\u003e\n\u003cli\u003eOne time setup fee of $500\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eFolio3 Zendesk Connector for NetSuite is a NetSuite SuiteApp deployed and installed in your NetSuite account. Once installed, the connector uses Zendesk APIs to fetch related data from Zendesk and create mapped records in NetSuite, and reads newly created or modified NetSuite records to sync back to Zendesk. Install the Folio3 NetSuite Zendesk Connector SuiteApp/extension in your NetSuite account and complete OAuth 2.0 authorization so the connector can connect to your Zendesk account with the scopes required for your configured sync. NetSuite native extensions offer greater levels of security and stability as they run within the NetSuite system. For NetSuite provisioning, OAuth client configuration, and go-live support, contact Folio3 by emailing this email address. Before installing, review the Privacy Policy for this App and ensure you have Zendesk administrator and NetSuite administrator access. Learn more about our connectors at our website\u003c/p\u003e\n","raw_long_description":"Folio3 Zendesk Connector for NetSuite provides seamless, authorized integration between your Zendesk support platform and Oracle NetSuite back office. The App synchronizes only the data your organization configures, helping you deliver excellent customer service while reducing manual data entry across both systems. This turn-key solution connects customer support with back-office operations for end-to-end visibility of customers—whether you serve consumers or organizations—and a unified infrastructure for your business.\n\n## Features:\n* Sync Tickets as Cases from Zendesk to NetSuite and vice versa (along with attachment and messages)\n* Sync Organizations as Customers from Zendesk to NetSuite and vice versa\n* Sync Users as Contacts from Zendesk to NetSuite and vice versa\n* Sync Agents as Employee from Zendesk to NetSuite and vice versa\n* Sync comments and messages along with tickets and cases\n\n## Benefits:\n* Combine customer support with back-office operations for a 360-degree customer insight\n* Automatic synchronization of data for up-to-the-minute data accuracy\n* Configurable sync scope—can be tailored to your business’ requirements\n* Secure OAuth 2.0 authentication with automatic token refresh\n* Regular automated updates\n\n## Privacy \u0026 data use:\n* Processes Zendesk and NetSuite data only as configured by your organization to operate the integration\n* Uses data solely to authenticate, synchronize, secure, and support the App—not for advertising or sale of personal information\n* May process ticket, user, organization, agent, comment, attachment metadata, and related records needed for enabled sync workflows\n* OAuth tokens and operational logs are handled securely; retention follows your organization’s Zendesk, NetSuite, and integration settings\n* Zendesk and NetSuite remain governed by their own terms and privacy policies\n*## Pricing:\n* Folio3 NetSuite Zendesk Integration Connector License – $2,400 per year or $1,200 per 6 months\n* One time setup fee of $500","raw_installation_instructions":"Folio3 Zendesk Connector for NetSuite is a NetSuite SuiteApp deployed and installed in your NetSuite account. Once installed, the connector uses Zendesk APIs to fetch related data from Zendesk and create mapped records in NetSuite, and reads newly created or modified NetSuite records to sync back to Zendesk. Install the Folio3 NetSuite Zendesk Connector SuiteApp/extension in your NetSuite account and complete OAuth 2.0 authorization so the connector can connect to your Zendesk account with the scopes required for your configured sync. NetSuite native extensions offer greater levels of security and stability as they run within the NetSuite system. For NetSuite provisioning, OAuth client configuration, and go-live support, contact Folio3 by emailing this email address. Before installing, review the Privacy Policy for this App and ensure you have Zendesk administrator and NetSuite administrator access. Learn more about our connectors at our website","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://198006.apps.zdusercontent.com/198006/assets/1781704905-f3a0c3ce224c894007d86bfee03d909b/logo-small.png","large_icon":"https://198006.apps.zdusercontent.com/198006/assets/1781704905-f3a0c3ce224c894007d86bfee03d909b/logo.png","screenshots":["https://198006.apps.zdusercontent.com/198006/assets/1781704905-f3a0c3ce224c894007d86bfee03d909b/screenshot-0.png","https://198006.apps.zdusercontent.com/198006/assets/1781704905-f3a0c3ce224c894007d86bfee03d909b/screenshot-1.png","https://198006.apps.zdusercontent.com/198006/assets/1781704905-f3a0c3ce224c894007d86bfee03d909b/screenshot-2.png"],"installation_count":0},{"id":198021,"name":"AmplifAI Solutions","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":644610,"app_id":198021,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-26T20:31:15Z","updated_at":"2019-03-26T20:31:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":965,"entity_id":198021,"app_id":198021,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:40.000Z","updated_at":"2019-05-15T05:50:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-26T20:31:13Z","updated_at":"2025-04-04T00:04:33Z","terms_conditions_url":null,"app_organization":{"id":1866,"name":"AmplifAI","email":"support@amplifai.com","website":"https://www.amplifai.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2019-03-26T20:31:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.amplifai.com/"},"location_names":["nav_bar"],"last_update_time":"2019-03-26T20:31:13Z","owner_id":269519,"author_name":"Thaddeus Thigpen","author_email":"support@amplifai.com","author_url":"https://www.amplifai.com/","short_description":"Performance acceleration for front-line agents and managers.","long_description":"\u003cp\u003eAmplifAIs industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance. AmplifAIs data-driven approach accelerates performance by delivering personalized insights and actions and use them to:\u003cbr\u003e\u003cbr\u003e\n* Deliver fun, DIY micro-learnings\u003cbr\u003e\u003cbr\u003e\n* Reduce attrition across the organization\u003cbr\u003e\u003cbr\u003e\n* Focus managers on the performances that matter\u003cbr\u003e\u003cbr\u003e\n* Streamline and scale the efficiency of your QA process\u003cbr\u003e\u003cbr\u003e\n* Reward employees with performance-based incentives\u003cbr\u003e\u003cbr\u003e\n* Analyze comprehensive performance by role, location or program\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click to install.\u003cbr\u003e\u003cbr\u003e\n 1. Complete Authentication for AmplifAI form\u003cbr\u003e\u003cbr\u003e\n 2. Click the GREEN \u0026#39;Connect to AmplifAI\u0026#39; button to set the OAUTH process in motion.\u003cbr\u003e\u003cbr\u003e\n 3. If you don\u0026#39;t have an AmplifAI account, click on the \u0026#39;Register\u0026#39; button on the right to connect with an AmplifAI representative.\u003c/p\u003e\n","raw_long_description":"AmplifAIs industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance. AmplifAIs data-driven approach accelerates performance by delivering personalized insights and actions and use them to:  \n* Deliver fun, DIY micro-learnings  \n* Reduce attrition across the organization  \n* Focus managers on the performances that matter  \n* Streamline and scale the efficiency of your QA process  \n* Reward employees with performance-based incentives  \n* Analyze comprehensive performance by role, location or program","raw_installation_instructions":"Simply click to install.  \n 1. Complete Authentication for AmplifAI form  \n 2. Click the GREEN 'Connect to AmplifAI' button to set the OAUTH process in motion.  \n 3. If you don't have an AmplifAI account, click on the 'Register' button on the right to connect with an AmplifAI representative.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://198021.apps.zdusercontent.com/198021/assets/1553632225-b6675ceaf15b160a7eef394f8214b767/logo-small.png","large_icon":"https://198021.apps.zdusercontent.com/198021/assets/1553632225-b6675ceaf15b160a7eef394f8214b767/logo.png","screenshots":["https://198021.apps.zdusercontent.com/198021/assets/1553632225-b6675ceaf15b160a7eef394f8214b767/screenshot-0.png","https://198021.apps.zdusercontent.com/198021/assets/1553632225-b6675ceaf15b160a7eef394f8214b767/screenshot-1.png","https://198021.apps.zdusercontent.com/198021/assets/1553632225-b6675ceaf15b160a7eef394f8214b767/screenshot-2.png"],"installation_count":1},{"id":198107,"name":"Zuper Mobile Workforce Management","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":644793,"app_id":198107,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-27T12:31:08Z","updated_at":"2019-03-27T12:31:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":665033,"app_id":198107,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-05-16T22:28:54Z","updated_at":"2019-05-16T22:28:54Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":944778,"app_id":198107,"name":"zendeskTicketType","kind":"text","required":false,"position":2,"created_at":"2020-07-09T17:19:01Z","updated_at":"2020-07-09T17:19:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1271207,"app_id":198107,"name":"zuperDefaultJobCategory","kind":"text","required":false,"position":3,"created_at":"2021-04-23T15:46:27Z","updated_at":"2021-04-23T15:46:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1271208,"app_id":198107,"name":"syncCommentsAutomatically","kind":"text","required":false,"position":4,"created_at":"2021-04-23T15:46:27Z","updated_at":"2021-04-23T15:46:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":967,"entity_id":198107,"app_id":198107,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:43.000Z","updated_at":"2019-05-15T05:50:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"5":3,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#0AB875","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-27T12:31:06Z","updated_at":"2025-04-04T00:04:33Z","terms_conditions_url":null,"app_organization":{"id":2290,"name":"Zuper","email":"zendesk@zuper.co","website":"https://app.zuperpro.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,5,2],"date_published":"2019-03-27T12:31:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zuper.co/free-trial/"},"location_names":["ticket_sidebar","user_sidebar","nav_bar"],"last_update_time":"2022-06-21T20:15:54Z","owner_id":269519,"author_name":"Zuper","author_email":"zendesk@zuper.co","author_url":"https://zuper.co","short_description":"Efficiently manage your field service and mobile workforce with Zuper.","long_description":"\u003cp\u003eZuper is the most comprehensive field service and remote workforce management platform. With the Zendesk integration, you can now seamlessly connect customer support and customer service to improve productivity, efficiency and offer the best experience to your customers.\u003c/p\u003e\n\n\u003cp\u003eUse Zuper to empower your field technicians and combine the power of smart scheduling \u0026amp; dispatching, best-in-class work order management, smart inventory control and real-time visibility of workforce utilization to transform your operations. Dispatch the right person to the right place with the right knowledge, right tools at the right time, every time.\u003c/p\u003e\n\n\u003cp\u003eBelow are the key capabilities of the Zuper platform:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSmart Scheduling and Dispatching\u003c/li\u003e\n\u003cli\u003eWork order Management\u003c/li\u003e\n\u003cli\u003eLocation Tracking Services\u003c/li\u003e\n\u003cli\u003eInventory Management\u003c/li\u003e\n\u003cli\u003eQuotation and Invoicing\u003c/li\u003e\n\u003cli\u003eAsset Management\u003c/li\u003e\n\u003cli\u003eContract Management\u003c/li\u003e\n\u003cli\u003eEmployee and Teams Management\u003c/li\u003e\n\u003cli\u003eTimesheet Management including biometrics and location awareness\u003c/li\u003e\n\u003cli\u003eReporting and Advanced Analytics\u003c/li\u003e\n\u003cli\u003eMobile application in iOS and Android for your technicians\u003c/li\u003e\n\u003cli\u003eMaster Data Management\u003c/li\u003e\n\u003cli\u003eBusiness Process Workflows\u003c/li\u003e\n\u003cli\u003eNotifications and Alerting\u003c/li\u003e\n\u003cli\u003eOut of box customization and extensibility\u003c/li\u003e\n\u003cli\u003eApp Store containing integrations with many applications and tools\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJoin 1000s of organizations worldwide who are using the Zuper power to increase revenue, reduce cost of operations and increase customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eKey Features of the Zuper-Zendesk integration:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically create a service work order in Zuper from a ticket in Zendesk\u003c/li\u003e\n\u003cli\u003eShare notes from the Zendesk ticket into the service work order in Zuper\u003c/li\u003e\n\u003cli\u003ePublish status and work order notes from Zuper into the Zendesk ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eZupercharge your support and service teams, increase revenue, reduce cost of operations, and increase customer satisfaction. Organizations using Zuper have seen tremendous results\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e50% increase in workforce productivity and utilization\u003c/li\u003e\n\u003cli\u003e35% increase in service turnaround time\u003c/li\u003e\n\u003cli\u003e45% increase in customer adoption and profitability\u003c/li\u003e\n\u003cli\u003e30% reduction in operating costs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eConnect with the Zuper team to learn more and schedule a demo.Reach out to zendesk@zuper.co\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick on the Install button. The App will ask for the Zuper API key. Copy the API key from Account settings in the Zuper portal and paste it in the textbox. Click on Install. Open the ticket and view the app in side panel. \u003cbr\u003e\n  Reach out to us at zendesk@zuper.co for any on-boarding assistance. \u003c/p\u003e\n","raw_long_description":"Zuper is the most comprehensive field service and remote workforce management platform. With the Zendesk integration, you can now seamlessly connect customer support and customer service to improve productivity, efficiency and offer the best experience to your customers.\n\nUse Zuper to empower your field technicians and combine the power of smart scheduling \u0026 dispatching, best-in-class work order management, smart inventory control and real-time visibility of workforce utilization to transform your operations. Dispatch the right person to the right place with the right knowledge, right tools at the right time, every time.\n\n Below are the key capabilities of the Zuper platform:\n\n- Smart Scheduling and Dispatching\n- Work order Management\n- Location Tracking Services\n- Inventory Management\n- Quotation and Invoicing\n- Asset Management\n- Contract Management\n- Employee and Teams Management\n- Timesheet Management including biometrics and location awareness\n- Reporting and Advanced Analytics\n- Mobile application in iOS and Android for your technicians\n- Master Data Management\n- Business Process Workflows\n- Notifications and Alerting\n- Out of box customization and extensibility\n- App Store containing integrations with many applications and tools\n\n Join 1000s of organizations worldwide who are using the Zuper power to increase revenue, reduce cost of operations and increase customer satisfaction.\n\n Key Features of the Zuper-Zendesk integration:\n\n- Automatically create a service work order in Zuper from a ticket in Zendesk\n- Share notes from the Zendesk ticket into the service work order in Zuper\n- Publish status and work order notes from Zuper into the Zendesk ticket\n\nZupercharge your support and service teams, increase revenue, reduce cost of operations, and increase customer satisfaction. Organizations using Zuper have seen tremendous results\n\n- 50% increase in workforce productivity and utilization\n- 35% increase in service turnaround time\n- 45% increase in customer adoption and profitability\n- 30% reduction in operating costs\n\n Connect with the Zuper team to learn more and schedule a demo.Reach out to zendesk@zuper.co","raw_installation_instructions":"Click on the Install button. The App will ask for the Zuper API key. Copy the API key from Account settings in the Zuper portal and paste it in the textbox. Click on Install. Open the ticket and view the app in side panel. \n  Reach out to us at zendesk@zuper.co for any on-boarding assistance. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://198107.apps.zdusercontent.com/198107/assets/1655805016-040c4583cea2f1caa7bdb6e48c1ec52c/logo-small.png","large_icon":"https://198107.apps.zdusercontent.com/198107/assets/1655805016-040c4583cea2f1caa7bdb6e48c1ec52c/logo.png","screenshots":["https://198107.apps.zdusercontent.com/198107/assets/1655805016-040c4583cea2f1caa7bdb6e48c1ec52c/screenshot-0.png","https://198107.apps.zdusercontent.com/198107/assets/1655805016-040c4583cea2f1caa7bdb6e48c1ec52c/screenshot-1.png","https://198107.apps.zdusercontent.com/198107/assets/1655805016-040c4583cea2f1caa7bdb6e48c1ec52c/screenshot-2.png"],"installation_count":10},{"id":198393,"name":"Advanced Search","state":"published","version":"2.5.9","framework_version":"2.0","parameters":[{"id":645670,"app_id":198393,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-03-29T20:50:42Z","updated_at":"2019-03-29T20:50:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1192863,"app_id":198393,"name":"show_group_names","kind":"checkbox","required":false,"position":1,"created_at":"2021-03-10T13:27:18Z","updated_at":"2021-03-10T13:27:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1192864,"app_id":198393,"name":"show_organization_names","kind":"checkbox","required":false,"position":2,"created_at":"2021-03-10T13:27:18Z","updated_at":"2021-03-10T13:27:18Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1149,"entity_id":198393,"app_id":198393,"amount":0,"name":"Free","description":"\u003cp\u003eFree Plan Features Include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate complex search queries easily using a form\u003c/li\u003e\n\u003cli\u003eSearch Tickets and view table of search results\u003c/li\u003e\n\u003cli\u003eExport first 2,000 ticket search results to CSV\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-31T01:57:43.000Z","updated_at":"2019-07-31T01:57:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":183,"entity_id":198393,"app_id":198393,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_En0y65kiEWkRQR","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":244,"cost_type":"CostStripe","active":false,"created_at":"2019-03-29T20:50:45.000Z","updated_at":"2019-05-15T05:34:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1134,"entity_id":198393,"app_id":198393,"amount":0,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FHieqcnq82dBeK","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":297,"cost_type":"CostStripe","active":false,"created_at":"2019-07-22T18:21:21.000Z","updated_at":"2019-07-31T03:00:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1221,"entity_id":198393,"app_id":198393,"amount":100,"name":"Basic","description":"\u003cp\u003eAll Basic plan features are now available in the Free plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FI3LfvhVWKQ33f","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":335,"cost_type":"CostStripe","active":false,"created_at":"2019-09-26T20:45:30.000Z","updated_at":"2021-08-24T01:18:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1222,"entity_id":198393,"app_id":198393,"amount":300,"name":"Plus","description":"\u003cp\u003eAll Plus plan features are now available in the Free plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FI3MkZpZTaH4JD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":336,"cost_type":"CostStripe","active":false,"created_at":"2019-09-26T20:45:31.000Z","updated_at":"2021-08-24T01:18:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":25,"average":2,"count":{"5":2,"3":5,"1":11,"2":6,"4":1}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-03-29T20:50:16Z","updated_at":"2026-01-07T09:56:08Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2019-03-29T20:50:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2021-08-24T01:17:18Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/198393/advanced-search/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Create complex search queries on tickets, users, and organizations","long_description":"\u003cp\u003eAdvanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs).  It also enables you to export the search results in a CSV format.\u003c/p\u003e\n\n\u003ch2\u003eFeatures Include:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate complex search queries easily using a form\u003c/li\u003e\n\u003cli\u003eSearch tickets, users, and organizations (orgs)\u003c/li\u003e\n\u003cli\u003eView table of search results\u003c/li\u003e\n\u003cli\u003eExport all search results in one click (CSV format)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTickets:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCan use date range to search tickets\u003c/li\u003e\n\u003cli\u003eBrand added as a search property\u003c/li\u003e\n\u003cli\u003eCustom field added as a search property\u003c/li\u003e\n\u003cli\u003eAdditional ticket properties added\u003c/li\u003e\n\u003cli\u003eAutocomplete on tag search\u003c/li\u003e\n\u003cli\u003eNull user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. \u0026#39;phone:none\u0026#39;)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUsers:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncludes suspended and verified users\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eOrganization Search:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll user properties that are \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-Support-search-reference#topic_gok_ffv_uc\"\u003esupported in the search\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360033807553-Installing-and-using-the-Advanced-Search-app\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360040189513-Advanced-Search-app-official-feature-request-thread\"\u003efeature requests\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install to install the Advanced Search app.\u003c/p\u003e\n","raw_long_description":"Advanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs).  It also enables you to export the search results in a CSV format.\n\n## Features Include:\n- Create complex search queries easily using a form\n- Search tickets, users, and organizations (orgs)\n- View table of search results\n- Export all search results in one click (CSV format)\n\n## Tickets:\n- Can use date range to search tickets\n- Brand added as a search property\n- Custom field added as a search property\n- Additional ticket properties added\n- Autocomplete on tag search\n- Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')\n\n## Users:\n- Includes suspended and verified users\n\n## Organization Search:\n- All user properties that are [supported in the search](https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-Support-search-reference#topic_gok_ffv_uc).\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360033807553-Installing-and-using-the-Advanced-Search-app) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360040189513-Advanced-Search-app-official-feature-request-thread)\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Simply click Install to install the Advanced Search app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://198393.apps.zdusercontent.com/198393/assets/1767779682-0a4fbeac847e2828fad575a140ec4796/logo-small.png","large_icon":"https://198393.apps.zdusercontent.com/198393/assets/1767779682-0a4fbeac847e2828fad575a140ec4796/logo.png","screenshots":["https://198393.apps.zdusercontent.com/198393/assets/1767779682-0a4fbeac847e2828fad575a140ec4796/screenshot-0.png","https://198393.apps.zdusercontent.com/198393/assets/1767779682-0a4fbeac847e2828fad575a140ec4796/screenshot-1.png","https://198393.apps.zdusercontent.com/198393/assets/1767779682-0a4fbeac847e2828fad575a140ec4796/screenshot-2.png"],"installation_count":5969},{"id":198505,"name":"Email Tracking","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":646031,"app_id":198505,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-01T11:44:57Z","updated_at":"2019-04-01T11:44:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":969,"entity_id":198505,"app_id":198505,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:45.000Z","updated_at":"2019-05-15T05:50:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":122,"average":5,"count":{"5":111,"2":1,"1":2,"4":6,"3":2}},"single_install":true,"default_locale":"en","feature_color":"#6f42c1","google_analytics_code":"G-SHQVTC98GN","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-04-01T11:44:55Z","updated_at":"2026-08-26T04:00:27Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[10,3,4,7,2],"date_published":"2019-04-01T11:44:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/zendesk-email-tracking/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=et-manifest#pricing"},"location_names":["ticket_editor","ticket_sidebar","new_ticket_sidebar","background","nav_bar"],"last_update_time":"2026-08-26T04:00:24Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/zendesk-email-tracking/#utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=ET-manifest","short_description":"Track when customers open emails and click links in Zendesk.","long_description":"\u003ch1\u003eZendesk Email Tracking app\u003c/h1\u003e\n\n\u003cp\u003e\u003cem\u003e\u0026quot;Did the customer open my email?\u0026quot;\u003c/em\u003e You won\u0026#39;t have to ask that question again with Zendesk read receipts from the Email Tracking app.\u003c/p\u003e\n\n\u003cp\u003eMonitor \u003cstrong\u003eemail opens, use link tracking, and track replies\u003c/strong\u003e directly in Zendesk. Get clear visibility into customer email engagement without leaving your tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/10/Email-Tracking-Banner.png\" alt=\"Zendesk Email Tracking Features\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry it for free for 7 days.\u003c/strong\u003e 👉 Simply install this app in your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to get a personalized app setup?\u003c/strong\u003e \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a free onboarding session\u003c/a\u003e to customize Email Tracking for your team and get started faster.\u003c/p\u003e\n\n\u003ch2\u003eHow does this Zendesk email integration work?\u003c/h2\u003e\n\n\u003cp\u003eEmail Tracking adds the email visibility missing from the standard Zendesk workflow, showing you when customers open your emails and click tracked links. See customer engagement directly in Zendesk and use this activity to decide when to follow up.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Email-Tracking_Demo-Gif.gif\" alt=\"Zendesk Email Tracking Demo\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eTurn email data into action\u003c/h2\u003e\n\n\u003ch3\u003eRespond faster and prioritize customer requests\u003c/h3\u003e\n\n\u003cp\u003eEmail tracker app shows which messages have been read or remain unread and notifies you when a customer opens an email. Create Zendesk views based on Seen/Unseen status and prioritize conversations better.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features for support teams:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead receipts with email open date, time, and device information.\u003c/li\u003e\n\u003cli\u003eSeen/Unseen columns in personal views.\u003c/li\u003e\n\u003cli\u003eFull activity history with recommended follow-up times.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Seen-Unseen.gif\" alt=\"Seen/Unseen Zendesk personal views\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eCompare and improve team performance\u003c/h3\u003e\n\n\u003cp\u003eTrack how each agent\u0026#39;s messages are performing and monitor overall team trends. Identify gaps, coach agents, and use detailed reports to evaluate workflow changes and compare agent performance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features for support leaders:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent comparison charts.\u003c/li\u003e\n\u003cli\u003eReports to track changes in user engagement over time.\u003c/li\u003e\n\u003cli\u003eFilters to segment reports and focus on specific agents, periods, or email activity.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Statistics-Redesign_GIF.gif\" alt=\"Zendesk Email Tracking Statistics\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eMonitor important internal communications\u003c/h3\u003e\n\n\u003cp\u003eWhen sending important updates, documents, or policy emails, enable link tracking to know who actually opens them. Monitor engagement and make sure important information gets noticed with integrated Zendesk tracking.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features for internal communications:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePush notifications when recipients open emails.\u003c/li\u003e\n\u003cli\u003eComplete history of email openings and link clicks for each ticket.\u003c/li\u003e\n\u003cli\u003eAbility to detect unread emails or unopened links to prevent missed messages.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Link-Tracking.gif\" alt=\"Zendesk Link Tracking\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTrack engagement with detailed statistics\u003c/h3\u003e\n\n\u003cp\u003eAnalyze engagement for each email or ticket to identify your best-performing messages and optimize your email content. You can also integrate Email Tracking with the Proactive Campaigns app to track engagement across your campaigns.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features for marketing teams:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn-app statistics by email and ticket ID to analyze each message.\u003c/li\u003e\n\u003cli\u003eReal-time engagement data updates.\u003c/li\u003e\n\u003cli\u003eEmail Tracking integration with the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/188538/proactive-campaigns/?ref=email_tracking\"\u003eProactive Campaigns app\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Mail-Tracks-Updated_Gif.gif\" alt=\"Zendesk Mail Tracks\"\u003e\u003c/p\u003e\n\n\u003ch3\u003ePay only for agents who have access to the app\u003c/h3\u003e\n\n\u003cp\u003eChoose how many agents will actively use the Email Tracking app in Zendesk and pay only for them. \u003ca href=\"https://growthdot.com/zendesk-email-tracking/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=et_description_pricing#pricing\"\u003eCheck out pricing\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003ch2\u003e✅FAQs\u003c/h2\u003e\n\n\u003ch3\u003eDoes Zendesk Support have built-in read receipts?\u003c/h3\u003e\n\n\u003cp\u003eNo. Zendesk Support doesn\u0026#39;t track email opens or link clicks natively. However, our Email Tracking integration enables such functionality without changing how your Zendesk instance works.\u003c/p\u003e\n\n\u003ch3\u003eAre agents\u0026#39; emails tracked immediately after installing the app?\u003c/h3\u003e\n\n\u003cp\u003eNo. Tracking does not start automatically. Agents must authorize the app, and one agent needs to enable the necessary triggers in the \u0026#39;Select Emails to Track\u0026#39; section of the app settings. Once done, tracking begins for authorized agents.\u003c/p\u003e\n\n\u003ch3\u003eCan we see who opened the email (customer or ticket followers)?\u003c/h3\u003e\n\n\u003cp\u003eYes. If a ticket follower opens an email, the app adds an internal note showing who read it, giving you clear visibility of engagement.\u003c/p\u003e\n\n\u003ch3\u003eIf the ticket is closed, will we still receive updates about email opens or link clicks?\u003c/h3\u003e\n\n\u003cp\u003eNo. Once a ticket is closed, the app stops tracking email opens and link clicks.\u003c/p\u003e\n\n\u003ch3\u003eDoes Email Tracking support GDPR compliance?\u003c/h3\u003e\n\n\u003cp\u003eYes. Email Tracking for Zendesk lets you disable tracking for recipients in the EU, UK, or California, helping you manage email tracking according to your privacy and compliance requirements.\u003c/p\u003e\n\n\u003ch3\u003eIs my email and customer data safe with the Email Tracking app?\u003c/h3\u003e\n\n\u003cp\u003eYes. The app only accesses the minimal data needed for tracking. All processing happens inside Zendesk, and your data is encrypted and securely stored on AWS. Our hosting provider complies with ISO/IEC 27001:2013, ensuring high standards for information security. Your data is never shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eIf you still have questions about Email Tracking, ask us at \u003ca href=\"mailto:contact@growthdot.com\"\u003econtact@growthdot.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-ET.png\" alt=\"Email Tracking Customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003eReady to track your Zendesk emails? \u003cstrong\u003eStart your 7-day free trial today!\u003c/strong\u003e****\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to install and start tracking email opens with Email Tracking:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e  Install the app from the marketplace by simply clicking the ‘Install’ button on the right.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e  Select your Zendesk Support instance and proceed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e  Enable the app in  \u003cstrong\u003eAdmin -\u0026gt; Apps -\u0026gt; Manage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict or allow access\u003c/strong\u003e  for specific groups or agents to Email Tracking at any time. Pay only for those who use the app and only for a particular period. Follow  \u003ca href=\"https://growthdot.com/help/how-to-enable-access-to-email-tracking-app/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=limit-access-install\"\u003ethese steps\u003c/a\u003e  to do it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 4\u003c/strong\u003e: Start using the email tracker and getting the read receipts. Never wonder if the customer opened your email again!\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Zendesk Email Tracking app\n\n*\"Did the customer open my email?\"* You won't have to ask that question again with Zendesk read receipts from the Email Tracking app.\n\nMonitor **email opens, use link tracking, and track replies** directly in Zendesk. Get clear visibility into customer email engagement without leaving your tickets.\n\n![Zendesk Email Tracking Features](https://growthdot.com/wp-content/uploads/sites/14/2025/10/Email-Tracking-Banner.png)\n\n**Try it for free for 7 days.** 👉 Simply install this app in your Zendesk.\n\n**Want to get a personalized app setup?** [Book a free onboarding session](https://calendly.com/growthdot/30min) to customize Email Tracking for your team and get started faster.\n\n## How does this Zendesk email integration work?\n\nEmail Tracking adds the email visibility missing from the standard Zendesk workflow, showing you when customers open your emails and click tracked links. See customer engagement directly in Zendesk and use this activity to decide when to follow up.\n\n\n![Zendesk Email Tracking Demo](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Email-Tracking_Demo-Gif.gif)\n\n## Turn email data into action\n\n### Respond faster and prioritize customer requests\n\nEmail tracker app shows which messages have been read or remain unread and notifies you when a customer opens an email. Create Zendesk views based on Seen/Unseen status and prioritize conversations better.\n\n**Key features for support teams:**\n\n- Read receipts with email open date, time, and device information.\n- Seen/Unseen columns in personal views.\n- Full activity history with recommended follow-up times.\n\n![Seen/Unseen Zendesk personal views](https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Seen-Unseen.gif)\n\n### Compare and improve team performance\n\nTrack how each agent's messages are performing and monitor overall team trends. Identify gaps, coach agents, and use detailed reports to evaluate workflow changes and compare agent performance.\n\n**Key features for support leaders:**\n\n- Agent comparison charts.\n- Reports to track changes in user engagement over time.\n- Filters to segment reports and focus on specific agents, periods, or email activity.\n\n![Zendesk Email Tracking Statistics](https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Statistics-Redesign_GIF.gif)\n\n\n### Monitor important internal communications\n\nWhen sending important updates, documents, or policy emails, enable link tracking to know who actually opens them. Monitor engagement and make sure important information gets noticed with integrated Zendesk tracking.\n\n**Key features for internal communications:**\n\n- Push notifications when recipients open emails.\n- Complete history of email openings and link clicks for each ticket.\n- Ability to detect unread emails or unopened links to prevent missed messages.\n\n![Zendesk Link Tracking](https://growthdot.com/wp-content/uploads/sites/14/2026/01/ET-Link-Tracking.gif)\n\n### Track engagement with detailed statistics\n\nAnalyze engagement for each email or ticket to identify your best-performing messages and optimize your email content. You can also integrate Email Tracking with the Proactive Campaigns app to track engagement across your campaigns.\n\n**Key features for marketing teams:**\n\n- In-app statistics by email and ticket ID to analyze each message.\n- Real-time engagement data updates.\n- Email Tracking integration with the [Proactive Campaigns app](https://www.zendesk.com/marketplace/apps/support/188538/proactive-campaigns/?ref=email_tracking).\n\n![Zendesk Mail Tracks](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Mail-Tracks-Updated_Gif.gif)\n\n### Pay only for agents who have access to the app\n\nChoose how many agents will actively use the Email Tracking app in Zendesk and pay only for them. [Check out pricing](https://growthdot.com/zendesk-email-tracking/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=et_description_pricing#pricing) for more information.\n\n## ✅FAQs\n\n### Does Zendesk Support have built-in read receipts?\n\nNo. Zendesk Support doesn't track email opens or link clicks natively. However, our Email Tracking integration enables such functionality without changing how your Zendesk instance works.\n\n### Are agents' emails tracked immediately after installing the app?\n\nNo. Tracking does not start automatically. Agents must authorize the app, and one agent needs to enable the necessary triggers in the 'Select Emails to Track' section of the app settings. Once done, tracking begins for authorized agents.\n\n### Can we see who opened the email (customer or ticket followers)?\n\nYes. If a ticket follower opens an email, the app adds an internal note showing who read it, giving you clear visibility of engagement.\n\n### If the ticket is closed, will we still receive updates about email opens or link clicks?\n\nNo. Once a ticket is closed, the app stops tracking email opens and link clicks.\n\n### Does Email Tracking support GDPR compliance?\n\nYes. Email Tracking for Zendesk lets you disable tracking for recipients in the EU, UK, or California, helping you manage email tracking according to your privacy and compliance requirements.\n\n### Is my email and customer data safe with the Email Tracking app?\n\nYes. The app only accesses the minimal data needed for tracking. All processing happens inside Zendesk, and your data is encrypted and securely stored on AWS. Our hosting provider complies with ISO/IEC 27001:2013, ensuring high standards for information security. Your data is never shared with third parties.\n\nIf you still have questions about Email Tracking, ask us at [contact@growthdot.com](mailto:contact@growthdot.com).\n\n![Email Tracking Customers](https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-ET.png)\n\nReady to track your Zendesk emails? **Start your 7-day free trial today!******","raw_installation_instructions":"Follow these steps to install and start tracking email opens with Email Tracking:\n\n- **Step 1:**  Install the app from the marketplace by simply clicking the ‘Install’ button on the right.\n- **Step 2:**  Select your Zendesk Support instance and proceed.\n- **Step 3:**  Enable the app in  **Admin -\u003e Apps -\u003e Manage**.\n- **Restrict or allow access**  for specific groups or agents to Email Tracking at any time. Pay only for those who use the app and only for a particular period. Follow  [these steps](https://growthdot.com/help/how-to-enable-access-to-email-tracking-app/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=limit-access-install)  to do it.\n- **Step 4**: Start using the email tracker and getting the read receipts. Never wonder if the customer opened your email again!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://198505.apps.zdusercontent.com/198505/assets/1787147486-5174e29edea3a860599ec5f9475d4917/logo-small.png","large_icon":"https://198505.apps.zdusercontent.com/198505/assets/1787147486-5174e29edea3a860599ec5f9475d4917/logo.png","screenshots":["https://198505.apps.zdusercontent.com/198505/assets/1787147486-5174e29edea3a860599ec5f9475d4917/screenshot-0.png","https://198505.apps.zdusercontent.com/198505/assets/1787147486-5174e29edea3a860599ec5f9475d4917/screenshot-1.png","https://198505.apps.zdusercontent.com/198505/assets/1787147486-5174e29edea3a860599ec5f9475d4917/screenshot-2.png"],"installation_count":510},{"id":199552,"name":"Mobile Device Manager Plus","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":649564,"app_id":199552,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-10T07:06:53Z","updated_at":"2019-04-10T07:06:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3153410,"app_id":199552,"name":"mdmServerUrl","kind":"hidden","required":false,"position":1,"created_at":"2025-01-22T16:54:20Z","updated_at":"2025-01-22T16:54:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3153411,"app_id":199552,"name":"mdmIsCloud","kind":"hidden","required":false,"position":2,"created_at":"2025-01-22T16:54:20Z","updated_at":"2025-01-22T16:54:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3153412,"app_id":199552,"name":"mdmLocation","kind":"hidden","required":false,"position":3,"created_at":"2025-01-22T16:54:20Z","updated_at":"2025-01-22T16:54:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3153413,"app_id":199552,"name":"mdmZoid","kind":"hidden","required":false,"position":4,"created_at":"2025-01-22T16:54:20Z","updated_at":"2025-01-22T16:54:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":975,"entity_id":199552,"app_id":199552,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:50:52.000Z","updated_at":"2019-05-15T05:50:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-04-10T07:06:50Z","updated_at":"2026-06-18T22:13:26Z","terms_conditions_url":null,"app_organization":{"id":1268,"name":"ManageEngine ","email":"desktopcentral-support@manageengine.com","website":"https://www.manageengine.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2,1,4],"date_published":"2019-04-10T07:06:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.manageengine.com/mobile-device-management/get-quote.html"},"location_names":["ticket_sidebar","nav_bar","top_bar","new_ticket_sidebar"],"last_update_time":"2026-06-18T22:13:05Z","owner_id":269519,"author_name":"ManageEngine","author_email":"mdm-support@manageengine.com","author_url":"https://www.manageengine.com/mobile-device-management/","short_description":"Simplify the management of your organization's mobile devices","long_description":"\u003cp\u003e\u003cstrong\u003eMobile Device Manager Plus\u003c/strong\u003e is an enterprise mobility management solution that automates the management of mobile devices with the extensive support for \u003cstrong\u003emobile device management (MDM), mobile content management (MCM), mobile app management (MAM)\u003c/strong\u003e. With the Zendesk integration, the help desk technicians can perform different management tasks right from the Zendesk console.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere\u0026#39;s how ManageEngine Mobile Device Manager Plus secures your organization\u0026#39;s data and devices\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eConfigure important corporate policies and restrict the device functionality to \u003cstrong\u003eprevent unauthorised data transfer\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBlacklist malicious apps from the organization\u0026#39;s network to \u003cstrong\u003eprotect devices from malware and cyberattacks\u003c/strong\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDistribute documents and media to managed devices\u003c/strong\u003e to ensure only corporate apps and devices have access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRestrict unauthorised devices\u003c/strong\u003e from accessing your organization\u0026#39;s corporate Exchange accounts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeep devices up to date with all security patches using \u003cstrong\u003eautomated OS updates\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProtect your data\u003c/strong\u003e at rest, in use and in transit.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere\u0026#39;s what you can do with the integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRemotely troubleshoot issues on devices-\u003c/strong\u003e Help desk technicians can remotely view or control mobile devices to fix issues on devices quickly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLocate misplaced devices-\u003c/strong\u003e Real-time location of devices can be tracked right from the Zendesk console.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLockdown lost devices-\u003c/strong\u003e Remotely lock lost devices to protect the data on the devices, if lost or stolen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProtect data on devices-\u003c/strong\u003e Corporate data on lost devices can be wiped or the complete device can be reset to protect the user\u0026#39;s information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFetch asset information-\u003c/strong\u003e All the asset information of managed devices are available on the Zendesk console to simplify device management.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://mdm.manageengine.com/signup.html\"\u003eSign up now\u003c/a\u003e\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eManage up to 25 devices for free\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.manageengine.com/eula.html\"\u003e\u003cstrong\u003eTerms\u003c/strong\u003e\u003c/a\u003e and \u003ca href=\"https://www.manageengine.com/privacy.html\"\u003e\u003cstrong\u003ePrivacy Policy\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFollow the steps below to install Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;1. On the \u003ca href=\"https://www.zendesk.com/apps/directory/\"\u003e\u003cstrong\u003eZendesk Marketplace\u003c/strong\u003e\u003c/a\u003e, search for \u003cstrong\u003eMobile Device Manager Plus\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;2. Click on \u003cstrong\u003eInstall\u003c/strong\u003e from the top right corner and enter the Zendesk account details to initiate the app installation.\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;3. After installation, open the \u003cstrong\u003eZendesk Agent Workspace\u003c/strong\u003e and select the Mobile Device Manager Plus icon from the left panel.\u003c/p\u003e\n\n\u003cp\u003eFrom this window, follow the steps below to integrate Zendesk with Mobile Device Manager Plus Cloud.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to integrate Zendesk with Mobile Device Manager Plus Cloud\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;1. Click on \u003cstrong\u003eIntegrate Now\u003c/strong\u003e. A pop-up will appear asking for account details. Existing users can log in with their credentials. New users should click \u003cstrong\u003eSign Up\u003c/strong\u003e to create a new account.\u003c/p\u003e\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;2. Once logged in, you\u0026#39;ll be prompted to grant permissions for the integration. Click \u003cstrong\u003eAccept\u003c/strong\u003e to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eYou can now successfully use Mobile Device Manager Plus to troubleshoot any ticket! \u003ca href=\"https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html?marketplace\"\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Mobile Device Manager Plus** is an enterprise mobility management solution that automates the management of mobile devices with the extensive support for **mobile device management (MDM), mobile content management (MCM), mobile app management (MAM)**. With the Zendesk integration, the help desk technicians can perform different management tasks right from the Zendesk console.\n\n\n**Here's how ManageEngine Mobile Device Manager Plus secures your organization's data and devices**\n\n1. Configure important corporate policies and restrict the device functionality to **prevent unauthorised data transfer**.\n\n2. Blacklist malicious apps from the organization's network to **protect devices from malware and cyberattacks** \n\n3. **Distribute documents and media to managed devices** to ensure only corporate apps and devices have access.\n\n4. **Restrict unauthorised devices** from accessing your organization's corporate Exchange accounts.\n\n5.  Keep devices up to date with all security patches using **automated OS updates**.\n\n6. **Protect your data** at rest, in use and in transit.\n\n\n**Here's what you can do with the integration**\n\n1. **Remotely troubleshoot issues on devices-** Help desk technicians can remotely view or control mobile devices to fix issues on devices quickly.\n\n2. **Locate misplaced devices-** Real-time location of devices can be tracked right from the Zendesk console.\n\n3. **Lockdown lost devices-** Remotely lock lost devices to protect the data on the devices, if lost or stolen.\n\n4. **Protect data on devices-** Corporate data on lost devices can be wiped or the complete device can be reset to protect the user's information.\n\n5. **Fetch asset information-** All the asset information of managed devices are available on the Zendesk console to simplify device management.\n\n\n  **[Sign up now](https://mdm.manageengine.com/signup.html)** \n\n **Manage up to 25 devices for free**\n\n[**Terms**](https://www.manageengine.com/eula.html) and [**Privacy Policy**](https://www.manageengine.com/privacy.html)","raw_installation_instructions":"**Follow the steps below to install Zendesk:**\n\n \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;1. On the [**Zendesk Marketplace**](https://www.zendesk.com/apps/directory/), search for **Mobile Device Manager Plus**.\n\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;2. Click on **Install** from the top right corner and enter the Zendesk account details to initiate the app installation.\n\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;3. After installation, open the **Zendesk Agent Workspace** and select the Mobile Device Manager Plus icon from the left panel.\n\n\nFrom this window, follow the steps below to integrate Zendesk with Mobile Device Manager Plus Cloud.\n\n\n**Steps to integrate Zendesk with Mobile Device Manager Plus Cloud**\n\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;1. Click on **Integrate Now**. A pop-up will appear asking for account details. Existing users can log in with their credentials. New users should click **Sign Up** to create a new account.\n\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;2. Once logged in, you'll be prompted to grant permissions for the integration. Click **Accept** to complete the setup.\n\n\nYou can now successfully use Mobile Device Manager Plus to troubleshoot any ticket! [**Learn More**](https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html?marketplace)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://199552.apps.zdusercontent.com/199552/assets/1781013911-f1da6a0db871fbca54f0d89292502dca/logo-small.png","large_icon":"https://199552.apps.zdusercontent.com/199552/assets/1781013911-f1da6a0db871fbca54f0d89292502dca/logo.png","screenshots":["https://199552.apps.zdusercontent.com/199552/assets/1781013911-f1da6a0db871fbca54f0d89292502dca/screenshot-0.png","https://199552.apps.zdusercontent.com/199552/assets/1781013911-f1da6a0db871fbca54f0d89292502dca/screenshot-1.png","https://199552.apps.zdusercontent.com/199552/assets/1781013911-f1da6a0db871fbca54f0d89292502dca/screenshot-2.png"],"installation_count":12},{"id":199578,"name":"Problem Tracker","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":649649,"app_id":199578,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-10T09:18:45Z","updated_at":"2019-04-10T09:18:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":649648,"app_id":199578,"name":"filteredFields","kind":"hidden","required":false,"position":1,"created_at":"2019-04-10T09:18:45Z","updated_at":"2019-04-10T09:18:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":187,"entity_id":199578,"app_id":199578,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_ErIcQNz95CD4dH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ENZBRKO9WSlbhsV","cost_id":248,"cost_type":"CostStripe","active":true,"created_at":"2019-04-10T09:18:48.000Z","updated_at":"2019-05-15T05:35:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-04-10T09:18:44Z","updated_at":"2025-04-04T00:04:35Z","terms_conditions_url":"https://upscale-zendesk.github.io","app_organization":{"id":2309,"name":"Justin Fenech","email":"upscale.zendesk@gmail.com","website":"","country_code":"AU","stripe_account_id":"acct_1ENZBRKO9WSlbhsV","state":"unpublished"},"locations":[3,2],"date_published":"2019-04-10T09:18:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2019-05-31T21:43:39Z","owner_id":269519,"author_name":"Justin Fenech","author_email":"upscale.zendesk@gmail.com","author_url":"https://www.linkedin.com/in/justin-f-a5466586/","short_description":"Easily track and manage your problem tickets","long_description":"\u003cp\u003eProblem Tracker provides a simple problem management solution to aid in the visualisation and creation of problem tickets and their linked incidents. This helps you quickly determine which problems need your attention.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLink customer tickets to problems in one click.\u003c/li\u003e\n\u003cli\u003eInstantly see your problem ticket status, subject and linked incidents.\u003c/li\u003e\n\u003cli\u003eIdentify which problems are related to the customer ticket you are currently viewing.\u003c/li\u003e\n\u003cli\u003eNo more complicated reporting, or spreadsheets to keep track of all of your problems.\u003c/li\u003e\n\u003cli\u003eTrack new problems and link to existing ones from the ticket sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eProblem Tracker can be installed by clicking the \u0026#39;install\u0026#39; button above. No additional configuration is required.\u003c/p\u003e\n","raw_long_description":"Problem Tracker provides a simple problem management solution to aid in the visualisation and creation of problem tickets and their linked incidents. This helps you quickly determine which problems need your attention.  \n\n - Link customer tickets to problems in one click.\n - Instantly see your problem ticket status, subject and linked incidents.\n - Identify which problems are related to the customer ticket you are currently viewing.\n - No more complicated reporting, or spreadsheets to keep track of all of your problems.\n - Track new problems and link to existing ones from the ticket sidebar.","raw_installation_instructions":"Problem Tracker can be installed by clicking the 'install' button above. No additional configuration is required.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://199578.apps.zdusercontent.com/199578/assets/1559173862-7be3b7a91994594277c7ad7b79bcd96b/logo-small.png","large_icon":"https://199578.apps.zdusercontent.com/199578/assets/1559173862-7be3b7a91994594277c7ad7b79bcd96b/logo.png","screenshots":["https://199578.apps.zdusercontent.com/199578/assets/1559173862-7be3b7a91994594277c7ad7b79bcd96b/screenshot-0.png","https://199578.apps.zdusercontent.com/199578/assets/1559173862-7be3b7a91994594277c7ad7b79bcd96b/screenshot-1.png","https://199578.apps.zdusercontent.com/199578/assets/1559173862-7be3b7a91994594277c7ad7b79bcd96b/screenshot-2.png"],"installation_count":1},{"id":200578,"name":"Unito","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":7,"average":4,"count":{"1":1,"5":6,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-04-17T20:18:26Z","updated_at":"2026-04-01T19:21:48Z","terms_conditions_url":null,"app_organization":{"id":2318,"name":"Unito","email":"support@unito.io","website":"unito.io","country_code":"CA","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2019-04-17T20:18:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://unito.io/pricing/"},"location_names":[],"last_update_time":"2026-04-01T19:21:45Z","owner_id":269519,"author_name":"Unito","author_email":"support@unito.io","author_url":"https://unito.io/zendesk-sync/?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app","short_description":"Sync Zendesk support tickets to other tools like Trello, Jira, Asana, and more.","long_description":"\u003cp\u003eUnito helps teams work in sync by freeing them from conflicts over which tool to use to get things done. When it comes to Zendesk Support, this allows customer service teams to maintain control over tickets while other teams can more easily support you in solving the issue in their own environment.\u003c/p\u003e\n\n\u003cp\u003eSeamlessly synchronize Zendesk Support with any project management tools to collaborate on tickets with other teams in your organization. \u003cbr\u003e\nCurrent Unito integrations include Jira, Trello, Asana, Airtable, Azure DevOps, Basecamp, Bitbucket, ClickUp, Favro, GitHub, GitLab, HubSpot, MeisterTask, monday.com, Smartsheet, Teamwork and Wrike.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.unito.io/?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app\"\u003eSign up for a free trial today\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eUnito provides two-way sync, so updates made in Zendesk Support are reflected within the project management tool, and vice versa. Ticket details that sync between tools include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDue dates\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePriorities\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInternal notes (as comments)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom fields\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePublic replies (one-way only)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUsers can then filter tickets by Tags, Ticket Types, and Assignee. You can also sync tickets automatically as a task, card, story based on criteria you determine. Use it to escalate critical technical issues to your development team, share feature requests with your product team, or simply collaborate more effectively across your organization.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://unito.io/?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app\"\u003eSign up for a free trial of Unito\u003c/a\u003e. Check out our guides, latest releases, or learn how Unito can sync your teams on our \u003ca href=\"https://guide.unito.io/hc/en-us/categories/203809988-Knowledge-Base?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app\"\u003eknowledge base\u003c/a\u003e. Or, contact us at support@unito.io.\u003c/p\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://unito.io/privacy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eCreate your Unito account \u003ca href=\"https://app.unito.io/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app\"\u003ehere\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eStart syncing!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Unito helps teams work in sync by freeing them from conflicts over which tool to use to get things done. When it comes to Zendesk Support, this allows customer service teams to maintain control over tickets while other teams can more easily support you in solving the issue in their own environment.\n\nSeamlessly synchronize Zendesk Support with any project management tools to collaborate on tickets with other teams in your organization. \nCurrent Unito integrations include Jira, Trello, Asana, Airtable, Azure DevOps, Basecamp, Bitbucket, ClickUp, Favro, GitHub, GitLab, HubSpot, MeisterTask, monday.com, Smartsheet, Teamwork and Wrike.\n\n [Sign up for a free trial today](https://app.unito.io/?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app)\n\nUnito provides two-way sync, so updates made in Zendesk Support are reflected within the project management tool, and vice versa. Ticket details that sync between tools include:\n\n- Ticket status\n\n- Due dates\n\n- Priorities\n\n- Internal notes (as comments)\n\n- Custom fields\n\n- Public replies (one-way only)\n\nUsers can then filter tickets by Tags, Ticket Types, and Assignee. You can also sync tickets automatically as a task, card, story based on criteria you determine. Use it to escalate critical technical issues to your development team, share feature requests with your product team, or simply collaborate more effectively across your organization.\n\n[Sign up for a free trial of Unito](https://unito.io/?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app). Check out our guides, latest releases, or learn how Unito can sync your teams on our [knowledge base](https://guide.unito.io/hc/en-us/categories/203809988-Knowledge-Base?utm_source=Zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app). Or, contact us at support@unito.io.\n\nView our [Privacy Policy](https://unito.io/privacy/).","raw_installation_instructions":"1. Create your Unito account [here](https://app.unito.io/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=unito_app)\n2. Start syncing!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://200578.apps.zdusercontent.com/200578/assets/1775058528-182848fc54185f25321f9980c9d24d6d/logo-small.png","large_icon":"https://200578.apps.zdusercontent.com/200578/assets/1775058528-182848fc54185f25321f9980c9d24d6d/logo.png","screenshots":["https://200578.apps.zdusercontent.com/200578/assets/1775058528-182848fc54185f25321f9980c9d24d6d/screenshot-0.png","https://200578.apps.zdusercontent.com/200578/assets/1775058528-182848fc54185f25321f9980c9d24d6d/screenshot-1.png","https://200578.apps.zdusercontent.com/200578/assets/1775058528-182848fc54185f25321f9980c9d24d6d/screenshot-2.png"],"installation_count":0},{"id":200668,"name":"GDPR Compliance","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":654230,"app_id":200668,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-18T11:02:42Z","updated_at":"2019-04-18T11:02:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":981,"entity_id":200668,"app_id":200668,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-05-15T05:50:59.000Z","updated_at":"2019-05-15T05:50:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5537,"entity_id":200668,"app_id":200668,"amount":0,"name":"Standard","description":"\u003cp\u003e\u003cstrong\u003eTrial\u003c/strong\u003e: 7-day free trial\u003cbr\u003e\n\u003cstrong\u003ePrice\u003c/strong\u003e: $50 per subdomain, per month\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s included:\u003c/strong\u003e\u003cbr\u003e\n* Data deletion\u003cbr\u003e\n* Data anonymization\u003cbr\u003e\n* Data retrieval\u003cbr\u003e\n* Preference presets\u003cbr\u003e\n* User, ticket, orgs lists\u003cbr\u003e\n* Combined lists\u003cbr\u003e\n* Reporting\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-02-04T21:18:22.000Z","updated_at":"2026-02-04T21:18:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5538,"entity_id":200668,"app_id":200668,"amount":0,"name":"Premium","description":"\u003cp\u003e\u003cstrong\u003eTrial\u003c/strong\u003e: 7-day free trial\u003cbr\u003e\n\u003cstrong\u003ePrice\u003c/strong\u003e: $65 per subdomain, per month\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s included:\u003c/strong\u003e\u003cbr\u003e\n* Automations \u0026amp; scheduling\u003cbr\u003e\n* Attachment redaction\u003cbr\u003e\n* Unmerging tickets\u003cbr\u003e\n* Automatic combined lists\u003cbr\u003e\n* List \u0026amp; preset sharing\u003cbr\u003e\n* High-speed data treatment\u003cbr\u003e\n* Priority support\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-02-04T21:18:22.000Z","updated_at":"2026-02-04T21:18:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5554,"entity_id":200668,"app_id":200668,"amount":0,"name":"Default","description":"\u003cp\u003eDefault\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-11T22:37:38.000Z","updated_at":"2026-02-11T22:37:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":54,"average":5,"count":{"1":1,"5":51,"3":1,"4":1,"2":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"G-90SCQ2QKDC","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2019-04-18T11:02:41Z","updated_at":"2026-08-07T21:25:59Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2,5,3,7],"date_published":"2019-04-18T11:02:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/gdpr-compliance-for-zendesk/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=gdpr-manifest#pricing"},"location_names":["nav_bar","user_sidebar","ticket_sidebar","background"],"last_update_time":"2026-08-07T21:25:55Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/gdpr-compliance-for-zendesk/#utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=GDPR-manifest","short_description":"Bulk delete, export data, unmerge tickets \u0026 redact attachments in Zendesk.","long_description":"\u003ch1\u003eYour complete Zendesk GDPR compliance solution\u003c/h1\u003e\n\n\u003cp\u003eRespond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data \u003cstrong\u003efrom one app\u003c/strong\u003e — without manual searches or multiple compliance tools.\u003c/p\u003e\n\n\u003cp\u003eAutomate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions.\u003c/p\u003e\n\n\u003cp\u003eComply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA.\u003cbr\u003e\n\u003ca href=\"https://growthdot.com/gdpr-compliance-for-zendesk/?source=marketplace\u0026utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=gdpr-main-image#install\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/07/GDPR-Main-New.png\" alt=\"Zendesk GDPR Compliance\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry it for free for 7 days\u003c/strong\u003e. Simply install a plugin to your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to get a personalized app setup?\u003c/strong\u003e \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a free onboarding session\u003c/a\u003e to customize GDPR Compliance for your team and get started faster.\u003c/p\u003e\n\n\u003ch2\u003eOne app. Complete customer data lifecycle.\u003c/h2\u003e\n\n\u003cp\u003eGDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRetrieve\u003c/strong\u003e customer data\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExport\u003c/strong\u003e user, ticket, \u0026amp; organization records\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnonymize\u003c/strong\u003e sensitive PII while preserving reporting\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelete\u003c/strong\u003e tickets, users, and organizations in bulk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRemove attachments\u003c/strong\u003e automatically by file type\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnmerge tickets\u003c/strong\u003e without data loss\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate\u003c/strong\u003e recurring compliance \u0026amp; storage cleanup\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eEssential GDPR workflows for Zendesk teams\u003c/h2\u003e\n\n\u003ch3\u003e1. Retrieve for DSAR requests\u003c/h3\u003e\n\n\u003cp\u003eQuickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests.\u003c/p\u003e\n\n\u003cp\u003eExport customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/07/retrieve.jpg\" alt=\"Extract Data from Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e2. Bulk ticket \u0026amp; customer export for audits\u003c/h3\u003e\n\n\u003cp\u003eArchive customer information before anonymization or deletion using the \u003cstrong\u003eBulk Export Add-on\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eGenerate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/Bulk-Retrieve-with-3GB.gif\" alt=\"Bulk Export Zendesk Data\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e3. Anonymize data while preserving ticket history\u003c/h3\u003e\n\n\u003cp\u003eNeed to comply with the Right to Erasure while keeping valuable support history?\u003c/p\u003e\n\n\u003cp\u003eRemove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/06/Remove-Personal-Data.png\" alt=\"Remove Personal Data\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e4. Permanently delete customer \u0026amp; organization data\u003c/h3\u003e\n\n\u003cp\u003eRemove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup.\u003c/p\u003e\n\n\u003cp\u003eDelete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/Deletion.png\" alt=\"Bulk Delete Data\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e5. Redact attachments to reduce risk and storage\u003c/h3\u003e\n\n\u003cp\u003eKeep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets.\u003c/p\u003e\n\n\u003cp\u003eFor example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/11/Redact-Attachments_by-type.gif\" alt=\"Remove Attachments in Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e6. Unmerge tickets without losing data (New!)\u003c/h3\u003e\n\n\u003cp\u003eEasily separate merged Zendesk tickets (ticket split) or entire ticket lists.\u003c/p\u003e\n\n\u003cp\u003eFix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/10/Unmerge_GIF.gif\" alt=\"Unmerge merged Zendesk tickets\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy choose GrowthDot GDPR Compliance for Zendesk?\u003c/h2\u003e\n\n\u003ch3\u003eAutomate recurring compliance workflows\u003c/h3\u003e\n\n\u003cp\u003eCreate reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBulk delete inactive users with no open tickets.\u003c/li\u003e\n\u003cli\u003eClean up test accounts, churned organizations, or closed departments.\u003c/li\u003e\n\u003cli\u003eProcess suspended user tickets in bulk to reclaim storage space.\u003c/li\u003e\n\u003cli\u003eAutomatically anonymize tickets tagged for data removal requests.\u003c/li\u003e\n\u003cli\u003eSchedule recurring deletion, anonymization, or attachment redaction tasks.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/12/Automatic_Combined_List_GIF.gif\" alt=\"Automatic Combined Lists\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSet flexible data choices\u003c/h3\u003e\n\n\u003cp\u003eHandle bulk or individual processes, customize actions, and save presets for recurring workflows.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/09/GDPR-Process-Preferences.png\" alt=\"GDPR Process Preferences\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTrack every GDPR action\u003c/h3\u003e\n\n\u003cp\u003eKeep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/07/GDPR-Reports.png\" alt=\"GDPR Requests Statistics\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEnterprise-grade security\u003c/h3\u003e\n\n\u003cp\u003eWe ensure your customer data is handled securely with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSecure AWS infrastructure\u003c/li\u003e\n\u003cli\u003eNo third-party AI models or bots\u003c/li\u003e\n\u003cli\u003eNo external data processing or storage\u003c/li\u003e\n\u003cli\u003eMinimal data retention practices\u003c/li\u003e\n\u003cli\u003eFull control over sensitive customer information\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/06/Secure-Data-Processing.png\" alt=\"Secure Data Processing\"\u003e\u003c/p\u003e\n\n\u003cp\u003eKeep your Zendesk data compliant, organized, and audit-ready with our complete \u003ca href=\"https://growthdot.com/gdpr-compliance-for-zendesk/?utm_source=referral\u0026utm_medium=zendesk\u0026utm_campaign=gdpr-description\"\u003eGDPR Compliance\u003c/a\u003e tool. \u003cstrong\u003eStart your 7-day free trial today!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-GDPR_1.png\" alt=\"GDPR Compliance Customers\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003cp\u003eAdding the GDPR Compliance app to your account is simple. Just follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from the marketplace.\u003c/li\u003e\n\u003cli\u003eSelect the account to install the plugin into.\u003c/li\u003e\n\u003cli\u003eEnable the plugin in \u003cstrong\u003eAdmin -\u0026gt; Apps -\u0026gt; Manage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSign in and give access to your account in one click.\u003c/li\u003e\n\u003cli\u003eStart reading user data in a quick, easy and efficient manner.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"\n# Your complete Zendesk GDPR compliance solution\n\nRespond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data **from one app** — without manual searches or multiple compliance tools.\n\nAutomate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions.\n\nComply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA.\n[\n![Zendesk GDPR Compliance](https://growthdot.com/wp-content/uploads/sites/14/2026/07/GDPR-Main-New.png)](https://growthdot.com/gdpr-compliance-for-zendesk/?source=marketplace\u0026utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=gdpr-main-image#install)\n\n**Try it for free for 7 days**. Simply install a plugin to your Zendesk.\n\n**Want to get a personalized app setup?** [Book a free onboarding session](https://calendly.com/growthdot/30min) to customize GDPR Compliance for your team and get started faster.\n\n## One app. Complete customer data lifecycle.\n\nGDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace:\n\n- **Retrieve** customer data\n- **Export** user, ticket, \u0026 organization records\n- **Anonymize** sensitive PII while preserving reporting\n- **Delete** tickets, users, and organizations in bulk\n- **Remove attachments** automatically by file type\n- **Unmerge tickets** without data loss\n- **Automate** recurring compliance \u0026 storage cleanup\n\n## Essential GDPR workflows for Zendesk teams\n\n### 1. Retrieve for DSAR requests\n\nQuickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests.\n\nExport customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work.\n\n![Extract Data from Zendesk](https://growthdot.com/wp-content/uploads/sites/14/2024/07/retrieve.jpg)\n\n\n### 2. Bulk ticket \u0026 customer export for audits\n\nArchive customer information before anonymization or deletion using the **Bulk Export Add-on**.\n\nGenerate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration.\n\n![Bulk Export Zendesk Data](https://growthdot.com/wp-content/uploads/sites/14/2025/07/Bulk-Retrieve-with-3GB.gif)\n\n### 3. Anonymize data while preserving ticket history\n\nNeed to comply with the Right to Erasure while keeping valuable support history?\n\nRemove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics.\n\n![Remove Personal Data](https://growthdot.com/wp-content/uploads/sites/14/2024/06/Remove-Personal-Data.png)\n\n### 4. Permanently delete customer \u0026 organization data\n\nRemove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup.\n\nDelete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations.\n\n![Bulk Delete Data](https://growthdot.com/wp-content/uploads/sites/14/2025/07/Deletion.png)\n\n### 5. Redact attachments to reduce risk and storage\n\nKeep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets.\n\nFor example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details.\n\n![Remove Attachments in Zendesk](https://growthdot.com/wp-content/uploads/sites/14/2024/11/Redact-Attachments_by-type.gif)\n\n### 6. Unmerge tickets without losing data (New!)\n\nEasily separate merged Zendesk tickets (ticket split) or entire ticket lists.\n\nFix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields.\n\n![Unmerge merged Zendesk tickets](https://growthdot.com/wp-content/uploads/sites/14/2025/10/Unmerge_GIF.gif)\n\n## Why choose GrowthDot GDPR Compliance for Zendesk?\n\n### Automate recurring compliance workflows\n\nCreate reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically.\n\n- Bulk delete inactive users with no open tickets.\n- Clean up test accounts, churned organizations, or closed departments.\n- Process suspended user tickets in bulk to reclaim storage space.\n- Automatically anonymize tickets tagged for data removal requests.\n- Schedule recurring deletion, anonymization, or attachment redaction tasks.\n\n![Automatic Combined Lists](https://growthdot.com/wp-content/uploads/sites/14/2024/12/Automatic_Combined_List_GIF.gif)\n\n\n### Set flexible data choices\n\nHandle bulk or individual processes, customize actions, and save presets for recurring workflows.\n\n![GDPR Process Preferences](https://growthdot.com/wp-content/uploads/sites/14/2024/09/GDPR-Process-Preferences.png)\n\n### Track every GDPR action\n\nKeep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports.\n\n![GDPR Requests Statistics](https://growthdot.com/wp-content/uploads/sites/14/2025/07/GDPR-Reports.png)\n\n### Enterprise-grade security\n\nWe ensure your customer data is handled securely with:\n\n- Secure AWS infrastructure\n- No third-party AI models or bots\n- No external data processing or storage\n- Minimal data retention practices\n- Full control over sensitive customer information\n\n![Secure Data Processing](https://growthdot.com/wp-content/uploads/sites/14/2024/06/Secure-Data-Processing.png)\n\nKeep your Zendesk data compliant, organized, and audit-ready with our complete [GDPR Compliance](https://growthdot.com/gdpr-compliance-for-zendesk/?utm_source=referral\u0026utm_medium=zendesk\u0026utm_campaign=gdpr-description) tool. **Start your 7-day free trial today!**\n\n![GDPR Compliance Customers](https://growthdot.com/wp-content/uploads/sites/14/2025/08/Trusted-by-GDPR_1.png)\n","raw_installation_instructions":"## Installation\n\nAdding the GDPR Compliance app to your account is simple. Just follow these steps:\n\n1. Install the app from the marketplace.\n1. Select the account to install the plugin into.\n1. Enable the plugin in **Admin -\u003e Apps -\u003e Manage**.\n1. Sign in and give access to your account in one click.\n1. Start reading user data in a quick, easy and efficient manner.\n","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://200668.apps.zdusercontent.com/200668/assets/1784891285-a4f5b234a573f830a56ff0502c7a8ed5/logo-small.png","large_icon":"https://200668.apps.zdusercontent.com/200668/assets/1784891285-a4f5b234a573f830a56ff0502c7a8ed5/logo.png","screenshots":["https://200668.apps.zdusercontent.com/200668/assets/1784891285-a4f5b234a573f830a56ff0502c7a8ed5/screenshot-0.png","https://200668.apps.zdusercontent.com/200668/assets/1784891285-a4f5b234a573f830a56ff0502c7a8ed5/screenshot-1.png","https://200668.apps.zdusercontent.com/200668/assets/1784891285-a4f5b234a573f830a56ff0502c7a8ed5/screenshot-2.png"],"installation_count":371},{"id":201398,"name":"OneAgent","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":657192,"app_id":201398,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-25T07:26:16Z","updated_at":"2019-04-25T07:26:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":657187,"app_id":201398,"name":"OneAgentWeb","kind":"text","required":true,"position":1,"created_at":"2019-04-25T07:26:14Z","updated_at":"2019-04-25T07:26:14Z","default_value":"https://oc254.onecontact.eu/OneAgentWeb","secure":false,"scopes":null,"options":null},{"id":657188,"app_id":201398,"name":"Instance","kind":"text","required":true,"position":2,"created_at":"2019-04-25T07:26:15Z","updated_at":"2019-04-25T07:26:15Z","default_value":"dev","secure":false,"scopes":null,"options":null},{"id":657189,"app_id":201398,"name":"AccessToken","kind":"text","required":false,"position":3,"created_at":"2019-04-25T07:26:15Z","updated_at":"2019-04-25T07:26:15Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":657190,"app_id":201398,"name":"TicketCreationRule","kind":"text","required":true,"position":4,"created_at":"2019-04-25T07:26:15Z","updated_at":"2019-04-25T07:26:15Z","default_value":"noOpenTickets","secure":false,"scopes":null,"options":null},{"id":657191,"app_id":201398,"name":"ExtraParameters","kind":"text","required":false,"position":5,"created_at":"2019-04-25T07:26:15Z","updated_at":"2019-04-25T07:26:15Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":986,"entity_id":201398,"app_id":201398,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:51:05.000Z","updated_at":"2019-05-15T05:51:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-04-25T07:26:12Z","updated_at":"2025-04-04T00:04:37Z","terms_conditions_url":null,"app_organization":{"id":2333,"name":"1Stream ","email":"dominic@wardslaus.co.za","website":"","country_code":"ZA","stripe_account_id":null,"state":null},"locations":[3,1,5,7],"date_published":"2019-04-25T07:26:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://1stream.co.za/lets-talk/"},"location_names":["ticket_sidebar","top_bar","user_sidebar","background"],"last_update_time":"2019-07-22T21:10:54Z","owner_id":269519,"author_name":"© Dominic Wardslaus 2019 - All Rights Reserved.","author_email":"dominic@wardslaus.co.za","author_url":"https://wardslaus.co.za","short_description":"Power up  your call centre with 1Stream’s Zendesk call centre integration.","long_description":"\u003cp\u003e\u003cem\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eApp is only available to agents with  1Stream OneAgent Account. Go to \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e get a quote or Request a Demo Account.  \u003c/p\u003e\n\n\u003cp\u003ePower up  your call centre with 1Stream  Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.  \u003c/p\u003e\n\n\u003cp\u003eStandard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.  \u003c/p\u003e\n\n\u003cp\u003eIt offers these features:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eScreen pop customer details\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eA new ticket is created for every inbound call.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMake outbound calls from within Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time  \u003c/p\u003e\n\n\u003cp\u003eGo to \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e to get a quote or request a demo\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGoto \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e and request a quote. Fill in all details.\u003c/li\u003e\n\u003cli\u003eYou will receive a welcome email with credentials and a starter pack within 24 hours.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the OneAgent app and click the tile.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the Oneagent app page, click Install in the upper-right corner. You will be presented with a web page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill in the configuration from your Welcome pack.\u003cbr\u003e\u003cbr\u003e\nRefresh your Zendesk login session. The Oneagent app icon shows at the top right hand corner.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the OneAgent app icon. The OneAgent login screen opens.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your OneAgent Account and your OneAgent password. And start making and receiving calls \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"*Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).*\n\nApp is only available to agents with  1Stream OneAgent Account. Go to [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) get a quote or Request a Demo Account.  \n\nPower up  your call centre with 1Stream  Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.  \n\nStandard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.  \n\nIt offers these features:  \n\n* Screen pop customer details  \n* Deliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.  \n* A new ticket is created for every inbound call.  \n* Automatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.  \n* Make outbound calls from within Zendesk.  \n* Click-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing. \n\n\nWith Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time  \n\nGo to [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) to get a quote or request a demo","raw_installation_instructions":"1. Goto [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) and request a quote. Fill in all details.\n2. You will receive a welcome email with credentials and a starter pack within 24 hours.  \n3. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \n4. Under Apps, select Marketplace, then find the OneAgent app and click the tile.  \n5. On the Oneagent app page, click Install in the upper-right corner. You will be presented with a web page.  \n6. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.  \n7. Click Continue. The app installs to your Zendesk account.  \n8. Fill in the configuration from your Welcome pack.  \n  Refresh your Zendesk login session. The Oneagent app icon shows at the top right hand corner.  \n\n9. Click the OneAgent app icon. The OneAgent login screen opens.  \n10. Enter your OneAgent Account and your OneAgent password. And start making and receiving calls ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://201398.apps.zdusercontent.com/201398/assets/1563828761-f0e5666373c31317338a05ebb0d93f96/logo-small.png","large_icon":"https://201398.apps.zdusercontent.com/201398/assets/1563828761-f0e5666373c31317338a05ebb0d93f96/logo.png","screenshots":["https://201398.apps.zdusercontent.com/201398/assets/1563828761-f0e5666373c31317338a05ebb0d93f96/screenshot-0.png","https://201398.apps.zdusercontent.com/201398/assets/1563828761-f0e5666373c31317338a05ebb0d93f96/screenshot-1.png","https://201398.apps.zdusercontent.com/201398/assets/1563828761-f0e5666373c31317338a05ebb0d93f96/screenshot-2.png"],"installation_count":3},{"id":201834,"name":"Track Pack - Rastreio","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":658875,"app_id":201834,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-04-30T11:19:39Z","updated_at":"2019-04-30T11:19:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":991,"entity_id":201834,"app_id":201834,"amount":0,"name":"App Plan","description":"\u003cp\u003eAn app plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:51:11.000Z","updated_at":"2019-05-15T05:51:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":5,"count":{"5":14,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-04-30T11:19:37Z","updated_at":"2026-02-12T18:19:34Z","terms_conditions_url":null,"app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[4,3],"date_published":"2019-04-30T11:19:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://bcrcx.com/contatos/"},"location_names":["new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2022-04-18T18:24:33Z","owner_id":269519,"author_name":"BCR CX","author_email":"contato@bcrcx.com","author_url":"http://www.bcrcx.com","short_description":"Uma forma rápida e eficiente de trabalhar com o rastreio dos Correios.","long_description":"\u003ch1\u003eSobre a BCR.CX:\u003c/h1\u003e\n\n\u003cp\u003eA BCR.CX é uma startup de tecnologia especializada em terceirização de processos e ecossistemas de negócio, focada principalmente em geração de demanda, customer experience, comunicação, suporte e satisfação dos usuários.\u003c/p\u003e\n\n\u003ch2\u003eDescrição:\u003c/h2\u003e\n\n\u003cp\u003eO TrackPack foi desenvolvido visando uma forma rápida e eficiente de trabalhar com o rastreio dos Correios sem precisar sair da plataforma Zendesk. Pesquise uma entrega pelo código de rastreio, e inclua diretamente nos campos de Ticket.\u003c/p\u003e\n\n\u003ch2\u003eRecursos:\u003c/h2\u003e\n\n\u003cp\u003e1.Insira o código de rastreio, e obtenha o status da sua entrega.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInsira o retorno das consultas diretamente nos campos de ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOs códigos de rastreio errados serão sinalizados.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003cp\u003eTrackPack is a Plug and Play application! Follow the steps below and access it through your Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eScroll up and hit the \u0026#39;Install\u0026#39; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable \u0026#39;Role\u0026#39; and \u0026#39;Restrictions\u0026#39; if asked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026#39;Complete Instalation\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart tracking your delivers!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Sobre a BCR.CX:\n\n A BCR.CX é uma startup de tecnologia especializada em terceirização de processos e ecossistemas de negócio, focada principalmente em geração de demanda, customer experience, comunicação, suporte e satisfação dos usuários.\n\n## Descrição:\n\n O TrackPack foi desenvolvido visando uma forma rápida e eficiente de trabalhar com o rastreio dos Correios sem precisar sair da plataforma Zendesk. Pesquise uma entrega pelo código de rastreio, e inclua diretamente nos campos de Ticket.\n\n## Recursos:\n\n 1.Insira o código de rastreio, e obtenha o status da sua entrega.\n\n2. Insira o retorno das consultas diretamente nos campos de ticket.\n\n3. Os códigos de rastreio errados serão sinalizados.","raw_installation_instructions":"# How to install\n\n TrackPack is a Plug and Play application! Follow the steps below and access it through your Zendesk.\n\n1. Scroll up and hit the 'Install' button.\n\n2. Enable 'Role' and 'Restrictions' if asked.\n\n3. Click on 'Complete Instalation'.\n\n4. Start tracking your delivers!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://201834.apps.zdusercontent.com/201834/assets/1650292465-d52e981eca07d13bd626bdedc24c18ea/logo-small.png","large_icon":"https://201834.apps.zdusercontent.com/201834/assets/1650292465-d52e981eca07d13bd626bdedc24c18ea/logo.png","screenshots":["https://201834.apps.zdusercontent.com/201834/assets/1650292465-d52e981eca07d13bd626bdedc24c18ea/screenshot-0.png","https://201834.apps.zdusercontent.com/201834/assets/1650292465-d52e981eca07d13bd626bdedc24c18ea/screenshot-1.png","https://201834.apps.zdusercontent.com/201834/assets/1650292465-d52e981eca07d13bd626bdedc24c18ea/screenshot-2.png"],"installation_count":36},{"id":202356,"name":"User 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and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-05-06T03:00:27Z","updated_at":"2025-04-04T00:04:39Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3],"date_published":"2019-05-06T03:00:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-09-13T20:32:35Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily see information about the requester in the ticket sidebar","long_description":"\u003cp\u003eSee contact information, tags, notes, descriptions, and custom user fields without travelling to the user page. Everything you need to know about your customer is available at a glance.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eJust click install! Afterward you can select which custom user fields to display, and whether or not you want to show notes, descriptions, and tags from the app settings page.\u003c/p\u003e\n","raw_long_description":"See contact information, tags, notes, descriptions, and custom user fields without travelling to the user page. Everything you need to know about your customer is available at a glance.","raw_installation_instructions":"Just click install! Afterward you can select which custom user fields to display, and whether or not you want to show notes, descriptions, and tags from the app settings page.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://202356.apps.zdusercontent.com/202356/assets/1694545433-507dccbd33cdc2769347ab94aaa6c0cf/logo-small.png","large_icon":"https://202356.apps.zdusercontent.com/202356/assets/1694545433-507dccbd33cdc2769347ab94aaa6c0cf/logo.png","screenshots":["https://202356.apps.zdusercontent.com/202356/assets/1694545433-507dccbd33cdc2769347ab94aaa6c0cf/screenshot-0.png","https://202356.apps.zdusercontent.com/202356/assets/1694545433-507dccbd33cdc2769347ab94aaa6c0cf/screenshot-1.png","https://202356.apps.zdusercontent.com/202356/assets/1694545433-507dccbd33cdc2769347ab94aaa6c0cf/screenshot-2.png"],"installation_count":7},{"id":202570,"name":"Webex Contact Center","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":661501,"app_id":202570,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-07T12:23:10Z","updated_at":"2019-05-07T12:23:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":928930,"app_id":202570,"name":"AgentDesktopHostUrl","kind":"text","required":true,"position":1,"created_at":"2020-06-18T18:16:33Z","updated_at":"2021-03-24T17:34:01Z","default_value":"https://desktop.wxcc-us1.cisco.com","secure":false,"scopes":null,"options":null},{"id":928931,"app_id":202570,"name":"WebexCCVersion","kind":"text","required":true,"position":2,"created_at":"2020-06-18T18:16:33Z","updated_at":"2021-03-24T17:34:01Z","default_value":"KAD","secure":false,"scopes":null,"options":null},{"id":1216429,"app_id":202570,"name":"Width","kind":"text","required":true,"position":3,"created_at":"2021-03-24T17:34:01Z","updated_at":"2021-03-24T17:34:01Z","default_value":"500px","secure":false,"scopes":null,"options":null},{"id":1216430,"app_id":202570,"name":"Height","kind":"text","required":true,"position":4,"created_at":"2021-03-24T17:34:01Z","updated_at":"2021-03-24T17:34:01Z","default_value":"550px","secure":false,"scopes":null,"options":null}],"plans":[{"id":997,"entity_id":202570,"app_id":202570,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:51:19.000Z","updated_at":"2019-05-15T05:51:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-05-07T12:23:08Z","updated_at":"2026-04-06T20:00:29Z","terms_conditions_url":null,"app_organization":{"id":2189,"name":"Cisco Webex","email":"wxcc_crm@cisco.com","website":"https://www.cisco.com/c/en/us/products/customer-collaboration/index.html","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,5,4,3],"date_published":"2019-05-07T12:23:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pricing.webex.com/"},"location_names":["top_bar","user_sidebar","new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2026-04-06T20:00:24Z","owner_id":269519,"author_name":"Cisco Systems","author_email":"wxcc_crm@cisco.com","author_url":"https://cisco.com/go/tac","short_description":"Cisco's cloud contact center into your Zendesk environment.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing).\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eWebex Contact Center for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eThe contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.\u003c/p\u003e\n\n\u003ch4\u003eConnector Features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree and included with your Webex Contact Center license. No need to deal with long timeframes, cost and complexity associated with custom integrations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePre-built connectors are plug-and-play, easy to configure and install\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManage customer calls (inbound and click-to-dial outbound) from within an integrated agent desktop on the Zendesk console\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic customer record screen pop allows agent to preview matching end user record details before accepting a call, reducing customer wait time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAgent screen pop\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically creates customer call activity logs with customizable call wrap-up codes\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAllows for on-demand recording\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eWebex Contact Center Features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnified, omnichannel contact center solution deployed and managed from the cloud\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e360-degree customer journey analytics\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdvanced intelligent routing and queuing\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExpert-agent collaboration and communications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdvanced Integrated Voice Response (IVR) capabilities\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCall recording\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStandard and customizable reporting\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOutbound campaigns\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eBenefits:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents have contact center functionality embedded within the Zendesk experience. No need to flip between apps. Improves first contact resolution\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeliver more proactive and personalized care and improve your customer’s experience\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnified reporting is available for contact center interaction with Zendesk interaction; no need to consolidate the data, which improves supervisor productivity.  For more details, \u003ca href=\"https://www.cisco.com/c/en/us/products/customer-collaboration/customer-journey-platform/index.html\"\u003evisit our website\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFor more details about installation instructions and end user documentations, \u003ca href=\"https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk\"\u003eWebex Contact Center User Guides\u003c/a\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease Note : This package installation is applicable for the New Webex Contact Center platform. This is not applicable for the Webex Contact Center 1.0 platform..For privacy policy, \u003ca href=\"https://trustportal.cisco.com/c/r/ctp/trust-portal.html?search_keyword=offer%20disclosure%20webex%20contact%20center#/1552559092864152\"\u003evisit our website\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor more details about installation instructions and end user documentations, \u003ca href=\"https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk\"\u003eWebex Contact Center User Guides\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\\).**\n\n# Webex Contact Center for Zendesk  \n\nThe contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.\n\n#### Connector Features:  \n\n* Free and included with your Webex Contact Center license. No need to deal with long timeframes, cost and complexity associated with custom integrations  \n* Pre-built connectors are plug-and-play, easy to configure and install  \n* Manage customer calls (inbound and click-to-dial outbound) from within an integrated agent desktop on the Zendesk console  \n* Automatic customer record screen pop allows agent to preview matching end user record details before accepting a call, reducing customer wait time  \n* Agent screen pop  \n* Automatically creates customer call activity logs with customizable call wrap-up codes  \n* Allows for on-demand recording  \n\n#### Webex Contact Center Features:  \n\n* Unified, omnichannel contact center solution deployed and managed from the cloud  \n* 360-degree customer journey analytics  \n* Advanced intelligent routing and queuing  \n* Expert-agent collaboration and communications  \n* Advanced Integrated Voice Response (IVR) capabilities  \n* Call recording  \n* Standard and customizable reporting  \n* Outbound campaigns  \n\n#### Benefits:  \n\n* Agents have contact center functionality embedded within the Zendesk experience. No need to flip between apps. Improves first contact resolution  \n* Deliver more proactive and personalized care and improve your customer’s experience  \n* Unified reporting is available for contact center interaction with Zendesk interaction; no need to consolidate the data, which improves supervisor productivity.  For more details, [visit our website](https://www.cisco.com/c/en/us/products/customer-collaboration/customer-journey-platform/index.html)  \n* For more details about installation instructions and end user documentations, [Webex Contact Center User Guides](https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk) \n\n Please Note : This package installation is applicable for the New Webex Contact Center platform. This is not applicable for the Webex Contact Center 1.0 platform..For privacy policy, [visit our website](https://trustportal.cisco.com/c/r/ctp/trust-portal.html?search_keyword=offer%20disclosure%20webex%20contact%20center#/1552559092864152)","raw_installation_instructions":"For more details about installation instructions and end user documentations, [Webex Contact Center User Guides](https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://202570.apps.zdusercontent.com/202570/assets/1774840044-f4a6295be8527d287e62df963cd0cca8/logo-small.png","large_icon":"https://202570.apps.zdusercontent.com/202570/assets/1774840044-f4a6295be8527d287e62df963cd0cca8/logo.png","screenshots":["https://202570.apps.zdusercontent.com/202570/assets/1774840044-f4a6295be8527d287e62df963cd0cca8/screenshot-0.png","https://202570.apps.zdusercontent.com/202570/assets/1774840044-f4a6295be8527d287e62df963cd0cca8/screenshot-1.png","https://202570.apps.zdusercontent.com/202570/assets/1774840044-f4a6295be8527d287e62df963cd0cca8/screenshot-2.png"],"installation_count":67},{"id":202996,"name":"Kaizo","state":"published","version":"1.22","framework_version":"2.0","parameters":[{"id":662730,"app_id":202996,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-09T20:42:50Z","updated_at":"2019-05-09T20:42:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1001,"entity_id":202996,"app_id":202996,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:51:23.000Z","updated_at":"2019-05-15T05:51:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":104,"average":5,"count":{"5":101,"4":2,"1":1,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":"#EAB543","google_analytics_code":"G-LCXQJ2QGVL","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-05-09T20:42:49Z","updated_at":"2026-09-30T10:55:50Z","terms_conditions_url":"https://kaizo.com/terms/?utm_source=zendesk_marketplace\u0026utm_medium=terms_of_service\u0026utm_campaign=zendesk_app_page","app_organization":{"id":1629,"name":"Kaizo","email":"support@kaizo.com","website":"https://www.kaizo.com","country_code":"NL","stripe_account_id":null,"state":"unpublished"},"locations":[7,3,1,2],"date_published":"2019-05-09T20:42:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://kaizo.com/pricing?utm_source=pricing_button\u0026utm_medium=zendesk_marketplace\u0026utm_campaign=zendesk_marketplace_pricing_button"},"location_names":["background","ticket_sidebar","top_bar","nav_bar"],"last_update_time":"2023-10-19T16:14:25Z","owner_id":269519,"author_name":"Kaizo","author_email":"support@kaizo.com","author_url":"https://kaizo.com/?utm_source=zendesk_marketplace\u0026utm_medium=website_button\u0026utm_campaign=zendesk_app_page","short_description":"AI powerhouse for Quality Assurance (QA), performance insights and management","long_description":"\u003cp\u003e\u003cimg src=\"https://kaizo.com/wp-content/uploads/2023/07/Zendesk-banner-2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eKaizo is an \u003cstrong\u003eAI powerhouse for scaling support management teams\u003c/strong\u003e looking to supercharge their Quality Assurance (QA), streamline workflows, and deliver outstanding support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI-driven quality management and gamification\u003c/strong\u003e will reinvent customer support as we know it today and we are the ones driving that train, trusted by hundreds of customer support teams globally!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://kaizo.com/wp-content/uploads/2023/07/Kaizo-users-logo-2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy do quality management with Kaizo?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered Quality Assurance (QA):\u003c/strong\u003e leverage Auto Quality Assurance, AI-driven conversation reviews, sentiment-based ticket sorting, instant issue detection, GPT-generated conversation summaries, and ticket filtering to \u003cstrong\u003ereach 100% Quality Assurance coverage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Insights:\u003c/strong\u003e effortlessly spot issues with performance drill-ins, identify underperformers for coaching, swiftly generate accurate reports to compare team and individual outcomes. \u003cstrong\u003eSpend less time on generating reports, and more time working with your team on resolving issues\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Coaching:\u003c/strong\u003e pinpoint root causes of negative results, create data-driven improvement roadmaps, and establish a continuous feedback loop with AI \u003cstrong\u003eto enhance team performance, and turn customer support into a customer happiness center\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGamified Engagement: keep agents engaged and reduce turnover rates\u003c/strong\u003e by motivating your teams with AI-generated goals and celebrating successes with gamified rewards.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e🚀 Want to know more about the special things Kaizo built for Zendesk users? \u003ca href=\"https://kaizo.com/zendesk-integration/\"\u003eVisit this page\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://kaizo.wistia.com/medias/iqyhrra0z9\"\u003e\u003cimg src=\"https://kaizo.com/wp-content/uploads/2023/07/Zendesk-video-player.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take security seriously:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eYou can feel safe with us\u003c/strong\u003e — we don’t store your customers’ Personal Identifiable Information (PII).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo setup required\u003c/strong\u003e — Kaizo is an out-of-the-box solution with a 2-min install \u0026amp; full Zendesk integration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://kaizo.com/wp-content/uploads/2023/07/Kaizo-customer-reviews-3.png\" alt=\"\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe download process will take less than 2 minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cem\u003eInstall\u003c/em\u003e on the Kaizo page on Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eSign into your Zendesk account to finalize your app installation\u003c/li\u003e\n\u003cli\u003eOnce the app is installed, you can access Kaizo via the Kaizo logo on the left menu bar in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eEnjoy your onboarding and start playing!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information please visit our \u003ca href=\"https://support.kaizo.com/hc/en-us?utm_source=zendesk_marketplace\u0026utm_medium=hc_link\u0026utm_campaign=zendesk_app_page\"\u003ehelp center\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![](https://kaizo.com/wp-content/uploads/2023/07/Zendesk-banner-2.png)\n\nKaizo is an **AI powerhouse for scaling support management teams** looking to supercharge their Quality Assurance (QA), streamline workflows, and deliver outstanding support.\n\n**AI-driven quality management and gamification** will reinvent customer support as we know it today and we are the ones driving that train, trusted by hundreds of customer support teams globally!\n\n![](https://kaizo.com/wp-content/uploads/2023/07/Kaizo-users-logo-2.png)\n\n**Why do quality management with Kaizo?**\n\n* **AI-powered Quality Assurance (QA):** leverage Auto Quality Assurance, AI-driven conversation reviews, sentiment-based ticket sorting, instant issue detection, GPT-generated conversation summaries, and ticket filtering to **reach 100% Quality Assurance coverage**.\n* **Performance Insights:** effortlessly spot issues with performance drill-ins, identify underperformers for coaching, swiftly generate accurate reports to compare team and individual outcomes. **Spend less time on generating reports, and more time working with your team on resolving issues**.\n* **Performance Coaching:** pinpoint root causes of negative results, create data-driven improvement roadmaps, and establish a continuous feedback loop with AI **to enhance team performance, and turn customer support into a customer happiness center**.\n* **Gamified Engagement: keep agents engaged and reduce turnover rates** by motivating your teams with AI-generated goals and celebrating successes with gamified rewards.\n\n🚀 Want to know more about the special things Kaizo built for Zendesk users? [Visit this page](https://kaizo.com/zendesk-integration/).\n\n[![](https://kaizo.com/wp-content/uploads/2023/07/Zendesk-video-player.png)](https://kaizo.wistia.com/medias/iqyhrra0z9)\n\nWe take security seriously:\n\n* **You can feel safe with us** — we don’t store your customers’ Personal Identifiable Information (PII).\n* **No setup required** — Kaizo is an out-of-the-box solution with a 2-min install \u0026 full Zendesk integration.\n\n![](https://kaizo.com/wp-content/uploads/2023/07/Kaizo-customer-reviews-3.png)","raw_installation_instructions":"The download process will take less than 2 minutes:\n\n1. Click *Install* on the Kaizo page on Zendesk Marketplace\n1. Sign into your Zendesk account to finalize your app installation\n1. Once the app is installed, you can access Kaizo via the Kaizo logo on the left menu bar in your Zendesk environment.\n1. Enjoy your onboarding and start playing!\n\nFor more information please visit our [help center](https://support.kaizo.com/hc/en-us?utm_source=zendesk_marketplace\u0026utm_medium=hc_link\u0026utm_campaign=zendesk_app_page)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://202996.apps.zdusercontent.com/202996/assets/1697710479-580e7dffb04c0b9f13d7a5315d03bc81/logo-small.png","large_icon":"https://202996.apps.zdusercontent.com/202996/assets/1697710479-580e7dffb04c0b9f13d7a5315d03bc81/logo.png","screenshots":["https://202996.apps.zdusercontent.com/202996/assets/1697710479-580e7dffb04c0b9f13d7a5315d03bc81/screenshot-0.png","https://202996.apps.zdusercontent.com/202996/assets/1697710479-580e7dffb04c0b9f13d7a5315d03bc81/screenshot-1.png","https://202996.apps.zdusercontent.com/202996/assets/1697710479-580e7dffb04c0b9f13d7a5315d03bc81/screenshot-2.png"],"installation_count":289},{"id":203849,"name":"Video Reply","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":665250,"app_id":203849,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-17T15:20:12Z","updated_at":"2019-05-17T15:20:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1008,"entity_id":203849,"app_id":203849,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-17T15:20:14.000Z","updated_at":"2019-05-17T15:20:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":13,"average":5,"count":{"5":13,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-GFG9820ZMZ","remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-05-17T15:20:11Z","updated_at":"2026-04-06T16:24:51Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[10,2,7,3,1],"date_published":"2019-05-17T15:20:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/video-reply-for-zendesk/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=vr-manifest#pricing"},"location_names":["ticket_editor","nav_bar","background","ticket_sidebar","top_bar"],"last_update_time":"2026-04-06T16:24:46Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/video-reply-for-zendesk/#utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=VR-manifest","short_description":"Video Reply allows recording video replies and sending them in tickets.","long_description":"\u003ch2\u003eVideo Reply for Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/02/Video-Reply-GIF.gif\" alt=\"Video Reply Intro\"\u003e\u003c/p\u003e\n\n\u003cp\u003eVideo Reply allows recording video messages and sending them in tickets instead of dull texts. Use our video recording tool for Zendesk to create quick product tutorials, introduce yourself, or demonstrate a solution in just a few clicks. With Video Reply, you can easily:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Record from your PC screen or from your PC camera;\u003c/li\u003e\n\u003cli\u003e  Build a video library with elaborate tutorials;\u003c/li\u003e\n\u003cli\u003e  Edit your videos (Latest update!);\u003c/li\u003e\n\u003cli\u003e  Share videos between agents;\u003c/li\u003e\n\u003cli\u003e  Measure the performance for a specific video, or for a group of videos;\u003c/li\u003e\n\u003cli\u003e  Download videos to your PC;\u003c/li\u003e\n\u003cli\u003e  Request videos from customers;\u003c/li\u003e\n\u003cli\u003e  Organize videos using tags;\u003c/li\u003e\n\u003cli\u003e  Create branded previews.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVideo Reply for Zendesk will be of your assistance as an out-of-the-box tool for adding a personal touch to your customer support.\u003c/p\u003e\n\n\u003ch3\u003e💡 Start your 7-day free trial today — install with one click.\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to get a personalized app setup?\u003c/strong\u003e \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a 15-minute demo\u003c/a\u003e to customize Video Reply for your team and get started faster.\u003c/p\u003e\n\n\u003ch3\u003eQuickly create tutorials and explainer videos\u003c/h3\u003e\n\n\u003cp\u003eHumans are mostly visual creatures, so video tutorials are best for info comprehension. Video Reply allows you to demonstrate, illustrate, present, and explain things more effectively, and also saves time answering FAQs.\u003c/p\u003e\n\n\u003ch3\u003eEdit videos\u003c/h3\u003e\n\n\u003cp\u003eChange the video duration and cut off all unnecessary parts to create more meaningfull and short tutorial! Also video can be changed on the customers\u0026#39; side when you request a recording.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/09/Trim-video-VR.png\" alt=\"Trim video\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eLet the customers show their issue the better way\u003c/h3\u003e\n\n\u003cp\u003eVideo demonstration is usually more effective than even a one-on-one conversation. That’s why it’s worth sending a request to customers to ask for a screen recording.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/02/Request-A-Video-VR.png\" alt=\"Request Video\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eCreate your Zendesk video library\u003c/h3\u003e\n\n\u003cp\u003eAll the videos you record are automatically saved into the library. Afterwards, you can just attach the necessary clip from the library to any ticket without having to record the same thing every time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/02/VR-Library-scaled.png\" alt=\"Zendesk Video Library\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eShare videos for common usage (New!)\u003c/h3\u003e\n\n\u003cp\u003eThere is a simple workaround if agents need to record one operation several times. In the updated Video reply, you can share the video with other agents, and it will be available in the video library for everyone.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/02/Shared-VR.png\" alt=\"Share Video Reply\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eMeasure the performance of your videos\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://growthdot.com/video-reply-for-zendesk/?utm_source=referral\u0026utm_medium=zendesk\u0026utm_campaign=vr-description\"\u003eVideo Reply for Zendesk\u003c/a\u003e provides detailed reports to analyze how well your videos work. Check the performance of a specific video or the overall stats for your content to see what could be improved.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/02/VR-Reports-scaled.png\" alt=\"Statistics page Video Reply\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eOrganize your videos using tags\u003c/h3\u003e\n\n\u003cp\u003eUse tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.\u003c/p\u003e\n\n\u003ch3\u003eDownload any video to your device\u003c/h3\u003e\n\n\u003cp\u003eNeed to have one of the Zendesk videos on your computer drive? No prob, we’ve got you covered. All you need is to find the recorded video in your library and click the Download button.\u003c/p\u003e\n\n\u003ch3\u003eTest on the Sandbox account\u003c/h3\u003e\n\n\u003cp\u003eNow you can test the app before implementation free of charge and forever!\u003c/p\u003e\n\n\u003ch3\u003eHow we protect your data\u003c/h3\u003e\n\n\u003cp\u003eVideo Reply accesses only the data required to enable video recording, sharing, and analytics, in full compliance with Zendesk app requirements. All operations take place within your Zendesk account. Your data is securely encrypted and stored on AWS, and it is never shared with third parties.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUnlock the power of video for your customer support! Getting started is simple. Click install and follow the instructions.\u003c/p\u003e\n\n\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eGetting started with Video Reply is easy. You don’t need to create your own Video Reply account. Just follow these steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e Install Video Reply for Zendesk from the marketplace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Choose the account for which you want to install the app (if you have multiple accounts).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Enable the plugin in \u003cstrong\u003eAdmin -\u0026gt; Apps -\u0026gt; Manage.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Log in. You need to sign in to your account to activate the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Start recording videos.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"\n## Video Reply for Zendesk\n\n![Video Reply Intro](https://growthdot.com/wp-content/uploads/sites/14/2023/02/Video-Reply-GIF.gif)\n\nVideo Reply allows recording video messages and sending them in tickets instead of dull texts. Use our video recording tool for Zendesk to create quick product tutorials, introduce yourself, or demonstrate a solution in just a few clicks. With Video Reply, you can easily:\n\n-   Record from your PC screen or from your PC camera;\n-   Build a video library with elaborate tutorials;\n-   Edit your videos (Latest update!);\n-   Share videos between agents;\n-   Measure the performance for a specific video, or for a group of videos;\n-   Download videos to your PC;\n-   Request videos from customers;\n-   Organize videos using tags;\n-   Create branded previews.\n\nVideo Reply for Zendesk will be of your assistance as an out-of-the-box tool for adding a personal touch to your customer support.\n\n### 💡 Start your 7-day free trial today — install with one click.\n\n**Want to get a personalized app setup?** [Book a 15-minute demo](https://calendly.com/growthdot/30min) to customize Video Reply for your team and get started faster.\n\n### Quickly create tutorials and explainer videos\n\nHumans are mostly visual creatures, so video tutorials are best for info comprehension. Video Reply allows you to demonstrate, illustrate, present, and explain things more effectively, and also saves time answering FAQs.\n\n### Edit videos\n\nChange the video duration and cut off all unnecessary parts to create more meaningfull and short tutorial! Also video can be changed on the customers' side when you request a recording.\n\n![Trim video](https://growthdot.com/wp-content/uploads/sites/14/2023/09/Trim-video-VR.png)\n\n### Let the customers show their issue the better way\n\nVideo demonstration is usually more effective than even a one-on-one conversation. That’s why it’s worth sending a request to customers to ask for a screen recording.\n\n![Request Video](https://growthdot.com/wp-content/uploads/sites/14/2023/02/Request-A-Video-VR.png)\n\n### Create your Zendesk video library\n\nAll the videos you record are automatically saved into the library. Afterwards, you can just attach the necessary clip from the library to any ticket without having to record the same thing every time.\n\n![Zendesk Video Library](https://growthdot.com/wp-content/uploads/sites/14/2026/02/VR-Library-scaled.png)\n\n### Share videos for common usage (New!)\n\nThere is a simple workaround if agents need to record one operation several times. In the updated Video reply, you can share the video with other agents, and it will be available in the video library for everyone.\n\n![Share Video Reply](https://growthdot.com/wp-content/uploads/sites/14/2023/02/Shared-VR.png)\n\n### Measure the performance of your videos\n\n[Video Reply for Zendesk](https://growthdot.com/video-reply-for-zendesk/?utm_source=referral\u0026utm_medium=zendesk\u0026utm_campaign=vr-description) provides detailed reports to analyze how well your videos work. Check the performance of a specific video or the overall stats for your content to see what could be improved.\n\n![Statistics page Video Reply](https://growthdot.com/wp-content/uploads/sites/14/2026/02/VR-Reports-scaled.png)\n\n### Organize your videos using tags\n\nUse tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.\n\n### Download any video to your device\n\nNeed to have one of the Zendesk videos on your computer drive? No prob, we’ve got you covered. All you need is to find the recorded video in your library and click the Download button.\n\n### Test on the Sandbox account\n\nNow you can test the app before implementation free of charge and forever!\n\n### How we protect your data\n\nVideo Reply accesses only the data required to enable video recording, sharing, and analytics, in full compliance with Zendesk app requirements. All operations take place within your Zendesk account. Your data is securely encrypted and stored on AWS, and it is never shared with third parties.\n","raw_installation_instructions":"Unlock the power of video for your customer support! Getting started is simple. Click install and follow the instructions.\n\n### Installation\n\nGetting started with Video Reply is easy. You don’t need to create your own Video Reply account. Just follow these steps:\n\n- **Step 1:** Install Video Reply for Zendesk from the marketplace.\n- **Step 2:** Choose the account for which you want to install the app (if you have multiple accounts).\n- **Step 3:** Enable the plugin in **Admin -\u003e Apps -\u003e Manage.**\n- **Step 4:** Log in. You need to sign in to your account to activate the app.\n- **Step 5:** Start recording videos.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://203849.apps.zdusercontent.com/203849/assets/1774534005-73a577811816c900e007baf96f0276d9/logo-small.png","large_icon":"https://203849.apps.zdusercontent.com/203849/assets/1774534005-73a577811816c900e007baf96f0276d9/logo.png","screenshots":["https://203849.apps.zdusercontent.com/203849/assets/1774534005-73a577811816c900e007baf96f0276d9/screenshot-0.png","https://203849.apps.zdusercontent.com/203849/assets/1774534005-73a577811816c900e007baf96f0276d9/screenshot-1.png","https://203849.apps.zdusercontent.com/203849/assets/1774534005-73a577811816c900e007baf96f0276d9/screenshot-2.png"],"installation_count":30},{"id":204089,"name":"Narvar Connect and Care","state":"published","version":"3.9","framework_version":"2.0","parameters":[{"id":666777,"app_id":204089,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-20T20:14:18Z","updated_at":"2019-05-20T20:14:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":666775,"app_id":204089,"name":"retailerMoniker","kind":"hidden","required":false,"position":1,"created_at":"2019-05-20T20:14:17Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":666776,"app_id":204089,"name":"orderAuth","kind":"hidden","required":false,"position":2,"created_at":"2019-05-20T20:14:17Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1510368,"app_id":204089,"name":"brands","kind":"hidden","required":false,"position":3,"created_at":"2021-08-17T17:13:28Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3209497,"app_id":204089,"name":"orderIdField","kind":"hidden","required":false,"position":4,"created_at":"2025-04-11T15:59:15Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3209498,"app_id":204089,"name":"emailField","kind":"hidden","required":false,"position":5,"created_at":"2025-04-11T15:59:15Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3287593,"app_id":204089,"name":"useRequesterEmail","kind":"hidden","required":false,"position":6,"created_at":"2025-07-18T16:16:26Z","updated_at":"2026-06-27T06:50:53Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3209499,"app_id":204089,"name":"phoneField","kind":"hidden","required":false,"position":7,"created_at":"2025-04-11T15:59:15Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3697242,"app_id":204089,"name":"narvar_token","kind":"hidden","required":false,"position":8,"created_at":"2026-06-27T06:50:53Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3697243,"app_id":204089,"name":"narvar_config","kind":"hidden","required":false,"position":9,"created_at":"2026-06-27T06:50:53Z","updated_at":"2026-06-27T06:50:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1013,"entity_id":204089,"app_id":204089,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-20T20:14:19.000Z","updated_at":"2019-05-20T20:14:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":" #34388E","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2019-05-20T20:14:16Z","updated_at":"2026-08-12T22:12:03Z","terms_conditions_url":null,"app_organization":{"id":2388,"name":"Narvar","email":"support@narvar.com","website":"https://corp.narvar.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4],"date_published":"2019-05-20T20:14:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://corp.narvar.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-12T22:11:58Z","owner_id":269519,"author_name":"Narvar","author_email":"partnerships@narvar.com","author_url":"https://corp.narvar.com/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_content=appstore\u0026utm_campaign=TrackConnectCare","short_description":"Faster answers, lower costs, happier customers.","long_description":"\u003cp\u003eNarvar Connect \u0026amp; Care helps customer service teams deliver faster answers, reduce support costs, and create happier customers by surfacing order and delivery context directly within Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/6439ddf5fa6830a11eac6b26_zd-trackconnect-hero-2023.png\" alt=\"Narvar Connect\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the Connect \u0026amp; Care integration, agents can quickly identify customer orders by email or phone number, view recent purchases, and access real-time shipping and return statuses—all without leaving the Zendesk platform. This eliminates the back-and-forth of \u0026quot;Where is my order?\u0026quot; (WISMO) and \u0026quot;Where is my return?\u0026quot; (WISMR) inquiries, while giving agents the context they need to resolve issues quickly and confidently.\u003c/p\u003e\n\n\u003cp\u003eKey capabilities include:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder identification:\u003c/strong\u003e Easily access recent orders tied to a customer\u0026#39;s email or phone number for faster, more accurate issue resolution.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamlined operations:\u003c/strong\u003e Keep agents in a single view with outbound and return shipment details, proof of delivery (where available), and quick-copy actions to reduce handle time.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotification history \u0026amp; resend:\u003c/strong\u003e Review past communications and resend messages if needed to ensure customers are informed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eClaims mitigation \u0026amp; returns:\u003c/strong\u003e Verify delivery status to deflect \u0026quot;item not received\u0026quot; claims, initiate returns or exchanges, and even drive repeat purchases through proactive support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReturn exceptions:\u003c/strong\u003e Provide agents with override codes to enforce or flex return policies, reducing manual handling and improving consistency.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba64f349b0cd6bb849b_zd-connectcare-stats.png\" alt=\"Narvar Statistics\"\u003e\u003c/p\u003e\n\n\u003cp\u003eNarvar is a leading post-purchase experience platform trusted by 1,500+ retailers to improve customer satisfaction, reduce operational costs, and build brand loyalty.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba891da9374e1d77588_zd-connectcare-quicklookup.png\" alt=\"Narvar Quicklookup\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba8acc9732579882794_zd-connectcare-chat.png\" alt=\"Narvar Incident manager\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport \u0026amp; Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re an existing Narvar customer and need support with this integration, please raise a ticket with Narvar Support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can refer to \u003ca href=\"https://corp.narvar.com/legal/privacy-policy\"\u003eNarvar Privacy Policy\u003c/a\u003e to get the details.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact your Narvar Customer Success Manager to enable Zendesk Connect \u0026amp; Care for your account.  Once enabled, your credentials will be available within Narvar Hub for you to complete the app installation.  Support Chat or Zendesk Web Widget (Classic) can be activated by customizing the relevant Track Experience within Narvar Hub.\u003c/p\u003e\n","raw_long_description":"Narvar Connect \u0026 Care helps customer service teams deliver faster answers, reduce support costs, and create happier customers by surfacing order and delivery context directly within Zendesk.\n\n![Narvar Connect](https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/6439ddf5fa6830a11eac6b26_zd-trackconnect-hero-2023.png)\n\nWith the Connect \u0026 Care integration, agents can quickly identify customer orders by email or phone number, view recent purchases, and access real-time shipping and return statuses—all without leaving the Zendesk platform. This eliminates the back-and-forth of \"Where is my order?\" (WISMO) and \"Where is my return?\" (WISMR) inquiries, while giving agents the context they need to resolve issues quickly and confidently.\n\nKey capabilities include:\n\n**Order identification:** Easily access recent orders tied to a customer's email or phone number for faster, more accurate issue resolution.\n\n**Streamlined operations:** Keep agents in a single view with outbound and return shipment details, proof of delivery (where available), and quick-copy actions to reduce handle time.\n\n**Notification history \u0026 resend:** Review past communications and resend messages if needed to ensure customers are informed.\n\n**Claims mitigation \u0026 returns:** Verify delivery status to deflect \"item not received\" claims, initiate returns or exchanges, and even drive repeat purchases through proactive support.\n\n**Return exceptions:** Provide agents with override codes to enforce or flex return policies, reducing manual handling and improving consistency.\n\n![Narvar Statistics](https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba64f349b0cd6bb849b_zd-connectcare-stats.png)\n\nNarvar is a leading post-purchase experience platform trusted by 1,500+ retailers to improve customer satisfaction, reduce operational costs, and build brand loyalty.\n\n![Narvar Quicklookup](https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba891da9374e1d77588_zd-connectcare-quicklookup.png)\n\n![Narvar Incident manager](https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba8acc9732579882794_zd-connectcare-chat.png)\n\n**Support \u0026 Resources:**\n\nIf you're an existing Narvar customer and need support with this integration, please raise a ticket with Narvar Support.\n\n**Privacy Policy:**\n\nYou can refer to [Narvar Privacy Policy](https://corp.narvar.com/legal/privacy-policy) to get the details.","raw_installation_instructions":"Contact your Narvar Customer Success Manager to enable Zendesk Connect \u0026 Care for your account.  Once enabled, your credentials will be available within Narvar Hub for you to complete the app installation.  Support Chat or Zendesk Web Widget (Classic) can be activated by customizing the relevant Track Experience within Narvar Hub.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204089.apps.zdusercontent.com/204089/assets/1785333877-ae1e57460123a7838decdbdc4f1f4414/logo-small.png","large_icon":"https://204089.apps.zdusercontent.com/204089/assets/1785333877-ae1e57460123a7838decdbdc4f1f4414/logo.png","screenshots":["https://204089.apps.zdusercontent.com/204089/assets/1785333877-ae1e57460123a7838decdbdc4f1f4414/screenshot-0.png","https://204089.apps.zdusercontent.com/204089/assets/1785333877-ae1e57460123a7838decdbdc4f1f4414/screenshot-1.png","https://204089.apps.zdusercontent.com/204089/assets/1785333877-ae1e57460123a7838decdbdc4f1f4414/screenshot-2.png"],"installation_count":83},{"id":204239,"name":"Atlassian Statuspage for Support","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":667366,"app_id":204239,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-22T01:11:13Z","updated_at":"2019-05-22T01:11:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":667363,"app_id":204239,"name":"statusPageUrl","kind":"text","required":true,"position":1,"created_at":"2019-05-22T01:11:12Z","updated_at":"2019-05-22T01:11:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1015,"entity_id":204239,"app_id":204239,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-22T01:11:15.000Z","updated_at":"2019-05-22T01:11:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-05-22T01:11:09Z","updated_at":"2025-04-04T00:04:41Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,1,7],"date_published":"2019-05-22T01:11:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","top_bar","background"],"last_update_time":"2020-07-30T06:12:29Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/204239/atlassian-statuspage-for-support/?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Atlassian Statuspage integration for Zendesk Support","long_description":"\u003cp\u003eThe Atlassian Statuspage for Support integration provides agents visibility of Statuspage incidents in Support. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.\u003c/p\u003e\n\n\u003cp\u003eWhen your agents are viewing tickets in Support, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.\u003c/p\u003e\n\n\u003cp\u003eSupport agents can easily drill down into incidents or service degradations by viewing the Statuspage app in the topbar or sidebar. Current status information can also be posted into a ticket comment by clicking Add to comment in the sidebar app.\u003c/p\u003e\n\n\u003cp\u003eNote: This app is available to customers who have:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA Zendesk Team plan or above for Support or the Zendesk Support Suite\u003c/li\u003e\n\u003cli\u003eA public \u003ca href=\"https://www.statuspage.io\"\u003eAtlassian Statuspage\u003c/a\u003e page\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eFor complete installation instructions with screenshots, see \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360035952293\"\u003eInstalling and using the Atlassian Statuspage integration for Chat and Support\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The Atlassian Statuspage for Support integration provides agents visibility of Statuspage incidents in Support. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.\n\n###\nWhen your agents are viewing tickets in Support, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.\n\n###\nSupport agents can easily drill down into incidents or service degradations by viewing the Statuspage app in the topbar or sidebar. Current status information can also be posted into a ticket comment by clicking Add to comment in the sidebar app.\n\n###\nNote: This app is available to customers who have:\n\n1. A Zendesk Team plan or above for Support or the Zendesk Support Suite\n2. A public [Atlassian Statuspage](https://www.statuspage.io) page\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Simply click install and follow the prompts.\n\n###\nFor complete installation instructions with screenshots, see [Installing and using the Atlassian Statuspage integration for Chat and Support](https://support.zendesk.com/hc/en-us/articles/360035952293).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204239.apps.zdusercontent.com/204239/assets/1737330335-663435a65f73b41c091927ca5d37e43d/logo-small.png","large_icon":"https://204239.apps.zdusercontent.com/204239/assets/1737330335-663435a65f73b41c091927ca5d37e43d/logo.png","screenshots":["https://204239.apps.zdusercontent.com/204239/assets/1737330335-663435a65f73b41c091927ca5d37e43d/screenshot-0.png","https://204239.apps.zdusercontent.com/204239/assets/1737330335-663435a65f73b41c091927ca5d37e43d/screenshot-1.png","https://204239.apps.zdusercontent.com/204239/assets/1737330335-663435a65f73b41c091927ca5d37e43d/screenshot-2.png"],"installation_count":515},{"id":204312,"name":"SAP Engagement Cloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":667791,"app_id":204312,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-22T12:17:41Z","updated_at":"2019-05-22T12:17:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":667790,"app_id":204312,"name":"token","kind":"text","required":false,"position":1,"created_at":"2019-05-22T12:17:41Z","updated_at":"2019-09-10T22:58:07Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1017,"entity_id":204312,"app_id":204312,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-22T12:17:43.000Z","updated_at":"2019-05-22T12:17:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":2,"count":{"2":1,"1":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2019-05-22T12:17:39Z","updated_at":"2026-09-30T19:46:57Z","terms_conditions_url":null,"app_organization":{"id":2379,"name":"Emarsys","email":"help@support.emarsys.com","website":"https://www.emarsys.com","country_code":"AT","stripe_account_id":null,"state":null},"locations":[5,4,3],"date_published":"2019-05-22T12:17:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://emarsys.com/"},"location_names":["user_sidebar","new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2026-09-30T19:46:54Z","owner_id":269519,"author_name":"SAP","author_email":"help@support.emarsys.com","author_url":"https://www.emarsys.com/","short_description":"Real-time customer engagement to drive higher customer lifetime value.","long_description":"\u003cp\u003eEngagement Cloud is the only omnichannel customer engagement platform built to accelerate business outcomes. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.\u003c/p\u003e\n\n\u003cp\u003ePaired with Engagement Cloud, Zendesk turns your customer support team into a profit centre by empowering more personalised and impactful DTC engagement. Equip your support team with actionable insights on every Zendesk Ticket to provide data-driven support, drive higher lifetime value, and improve satisfaction through a seamless omnichannel experience for customers. Support can trigger campaigns and add contacts into dedicated programs autonomously and in real-time.\u003c/p\u003e\n\n\u003cp\u003eSome of the actionable insights available with Engagement Cloud:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLifetime value\u003c/li\u003e\n\u003cli\u003eLifecycle stage\u003c/li\u003e\n\u003cli\u003ePredicted spend\u003c/li\u003e\n\u003cli\u003eRecommended products\u003c/li\u003e\n\u003cli\u003eOffers received\u003c/li\u003e\n\u003cli\u003eEmail history\u003c/li\u003e\n\u003cli\u003eLast purchase\u003c/li\u003e\n\u003cli\u003eLast abandoned cart\u003c/li\u003e\n\u003cli\u003eLast website session\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more at emarsys.com.\u003c/p\u003e\n\n\u003cp\u003eData Handling \u0026amp; Privacy\u003cbr\u003e\nFor information on how Engagement Cloud handles data and privacy, please visit our website: https://emarsys.com/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the install button and ask your Engagement Cloud Success Manager to enable your Engagement Cloud account to use this integration.\u003c/p\u003e\n","raw_long_description":"Engagement Cloud is the only omnichannel customer engagement platform built to accelerate business outcomes. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.\n\nPaired with Engagement Cloud, Zendesk turns your customer support team into a profit centre by empowering more personalised and impactful DTC engagement. Equip your support team with actionable insights on every Zendesk Ticket to provide data-driven support, drive higher lifetime value, and improve satisfaction through a seamless omnichannel experience for customers. Support can trigger campaigns and add contacts into dedicated programs autonomously and in real-time.\n\nSome of the actionable insights available with Engagement Cloud:\n\n- Lifetime value\n- Lifecycle stage\n- Predicted spend\n- Recommended products\n- Offers received\n- Email history\n- Last purchase\n- Last abandoned cart\n- Last website session\n\nLearn more at emarsys.com.\n\nData Handling \u0026 Privacy\nFor information on how Engagement Cloud handles data and privacy, please visit our website: https://emarsys.com/privacy-policy/","raw_installation_instructions":"Click the install button and ask your Engagement Cloud Success Manager to enable your Engagement Cloud account to use this integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204312.apps.zdusercontent.com/204312/assets/1789976350-08be5cb615a53c6ab420c5e2815cb389/logo-small.png","large_icon":"https://204312.apps.zdusercontent.com/204312/assets/1789976350-08be5cb615a53c6ab420c5e2815cb389/logo.png","screenshots":["https://204312.apps.zdusercontent.com/204312/assets/1789976350-08be5cb615a53c6ab420c5e2815cb389/screenshot-0.png","https://204312.apps.zdusercontent.com/204312/assets/1789976350-08be5cb615a53c6ab420c5e2815cb389/screenshot-1.png","https://204312.apps.zdusercontent.com/204312/assets/1789976350-08be5cb615a53c6ab420c5e2815cb389/screenshot-2.png"],"installation_count":36},{"id":204432,"name":"Google My Business","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":668170,"app_id":204432,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-23T05:31:59Z","updated_at":"2019-05-23T05:31:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1018,"entity_id":204432,"app_id":204432,"amount":3900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"zdapp_google_my_business","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":258,"cost_type":"CostStripe","active":true,"created_at":"2019-05-23T05:32:00.000Z","updated_at":"2019-05-23T05:32:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":4,"count":{"5":8,"4":2,"1":1,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":"#ffc00a","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-05-23T05:31:57Z","updated_at":"2026-02-25T21:24:50Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[],"date_published":"2019-05-23T05:31:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-02-25T21:24:45Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Integrate and reply to Google Maps Reviews and Questions \u0026 Answers on your Google My Business locations","long_description":"\u003cp\u003eMany companies have a listing on Google Maps with their Google My Business location. Listings on Google Maps are shown in multiple Apps and on many places within the Google platform. Google Maps is a very well known locations for your customers to leave their reviews (both positive and negative). Also Google is often proactively requesting reviews from users after for an example navigating to a location earlier that day.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically creating a ticket based on reviews on Google Maps\u003c/li\u003e\n\u003cli\u003eNEW! Automatically create a ticket based on Questions \u0026amp; Answers on Google Maps\u003c/li\u003e\n\u003cli\u003eReply directly from Zendesk on the review on Google Maps\u003c/li\u003e\n\u003cli\u003eNEW! Reply directly from Zendesk on the Questions on Google Maps\u003c/li\u003e\n\u003cli\u003eMultiple locations are supported\u003c/li\u003e\n\u003cli\u003eInformation about the location visible together with the review\u003c/li\u003e\n\u003cli\u003eSupport for location tags of Google My Business\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cp\u003eGoogle My Business is the centralised platform for businesses to manage the listings on Google Maps. For an example for retail businesses with one or multiple locations. Often businesses only have a few people with access to such reviews within Google Maps, which results in very long resolution times on reviews. With the Google My Business integration, all reviews are directly arriving in Zendesk and depending on the routing rules of your business the review can directly be answered from Zendesk without opening Google My Business separately.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNow with support for Questions and Answers!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eWe store Google Business Profile location metadata and review content solely to operate the integration. Stored Google data is limited to publicly available profile/review information (profile display name, profile photo, star rating/score, and review text). We do not collect or store any non-public Google personal data; any personal data received from Google is data the end user has chosen to make public via Google.\u003c/p\u003e\n\n\u003cp\u003eWe also store the Zendesk Ticket ID returned by Zendesk after a review is created as a ticket. We do not store additional Zendesk personal data; Zendesk retrieves any required data independently. Stored location data is limited to location name, address details, and the Google location ID.\u003c/p\u003e\n\n\u003cp\u003eAll stored data is used exclusively for service delivery within the customer’s application and is not used for any other purpose.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/li\u003e\n\u003cli\u003eVerify if your business has a connected listing on Google My Business or connect your listing to your account via https://www.google.com/mybusiness\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eAdmin \u0026gt; Channel Integrations \u0026gt; Google My Business\u003c/strong\u003e and go to the tab \u003cstrong\u003eAccounts\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eAdd Account\u003c/strong\u003e and click on \u003cstrong\u003eAuthorize\u003c/strong\u003e to login with your \u003cstrong\u003eGoogle Account\u003c/strong\u003e which you use to manage your listings on Google My Business.\u003c/li\u003e\n\u003cli\u003eSelect the locations you want to integrate and you are ready to go!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Many companies have a listing on Google Maps with their Google My Business location. Listings on Google Maps are shown in multiple Apps and on many places within the Google platform. Google Maps is a very well known locations for your customers to leave their reviews (both positive and negative). Also Google is often proactively requesting reviews from users after for an example navigating to a location earlier that day.\n\n#### Key Features\n- Automatically creating a ticket based on reviews on Google Maps\n- NEW! Automatically create a ticket based on Questions \u0026 Answers on Google Maps\n- Reply directly from Zendesk on the review on Google Maps\n- NEW! Reply directly from Zendesk on the Questions on Google Maps\n- Multiple locations are supported\n- Information about the location visible together with the review\n- Support for location tags of Google My Business\n\n#### Use Case\nGoogle My Business is the centralised platform for businesses to manage the listings on Google Maps. For an example for retail businesses with one or multiple locations. Often businesses only have a few people with access to such reviews within Google Maps, which results in very long resolution times on reviews. With the Google My Business integration, all reviews are directly arriving in Zendesk and depending on the routing rules of your business the review can directly be answered from Zendesk without opening Google My Business separately.\n\n**Now with support for Questions and Answers!**\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n----\n\nAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.\n\n----\n\n## Data Disclosure\nWe store Google Business Profile location metadata and review content solely to operate the integration. Stored Google data is limited to publicly available profile/review information (profile display name, profile photo, star rating/score, and review text). We do not collect or store any non-public Google personal data; any personal data received from Google is data the end user has chosen to make public via Google.\n\nWe also store the Zendesk Ticket ID returned by Zendesk after a review is created as a ticket. We do not store additional Zendesk personal data; Zendesk retrieves any required data independently. Stored location data is limited to location name, address details, and the Google location ID.\n\nAll stored data is used exclusively for service delivery within the customer’s application and is not used for any other purpose.","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n2. Verify if your business has a connected listing on Google My Business or connect your listing to your account via https://www.google.com/mybusiness\n3. Open **Admin \u003e Channel Integrations \u003e Google My Business** and go to the tab **Accounts**.\n4. Click on **Add Account** and click on **Authorize** to login with your **Google Account** which you use to manage your listings on Google My Business.\n5. Select the locations you want to integrate and you are ready to go!\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204432.apps.zdusercontent.com/204432/assets/1771577569-3012edac2bc91041deeac06f30d110fa/logo-small.png","large_icon":"https://204432.apps.zdusercontent.com/204432/assets/1771577569-3012edac2bc91041deeac06f30d110fa/logo.png","screenshots":["https://204432.apps.zdusercontent.com/204432/assets/1771577569-3012edac2bc91041deeac06f30d110fa/screenshot-0.png","https://204432.apps.zdusercontent.com/204432/assets/1771577569-3012edac2bc91041deeac06f30d110fa/screenshot-1.png","https://204432.apps.zdusercontent.com/204432/assets/1771577569-3012edac2bc91041deeac06f30d110fa/screenshot-2.png"],"installation_count":255},{"id":204921,"name":"Voucher Code","state":"published","version":"2.7","framework_version":"2.0","parameters":[{"id":669553,"app_id":204921,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-28T08:34:08Z","updated_at":"2019-05-28T08:34:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1648923,"app_id":204921,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2021-11-03T17:57:15Z","updated_at":"2021-11-03T17:57:15Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2445260,"app_id":204921,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-27T23:13:43Z","updated_at":"2023-03-27T23:13:43Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3107518,"app_id":204921,"name":"legacy_objects","kind":"hidden","required":false,"position":3,"created_at":"2024-11-18T21:47:36Z","updated_at":"2024-11-18T21:47:36Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":1648924,"app_id":204921,"name":"partner","kind":"checkbox","required":false,"position":4,"created_at":"2021-11-03T17:57:15Z","updated_at":"2024-11-18T21:47:36Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1286353,"app_id":204921,"name":"access","kind":"hidden","required":false,"position":5,"created_at":"2021-04-30T17:43:59Z","updated_at":"2024-11-18T21:47:36Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":669552,"app_id":204921,"name":"threshold","kind":"hidden","required":false,"position":6,"created_at":"2019-05-28T08:34:08Z","updated_at":"2024-11-18T21:47:36Z","default_value":"50","secure":false,"scopes":null,"options":null},{"id":791583,"app_id":204921,"name":"add_tag","kind":"hidden","required":false,"position":7,"created_at":"2019-11-22T19:05:31Z","updated_at":"2024-11-18T21:47:36Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":791584,"app_id":204921,"name":"tag","kind":"hidden","required":false,"position":8,"created_at":"2019-11-22T19:05:31Z","updated_at":"2024-11-18T21:47:36Z","default_value":"voucher_code_added","secure":false,"scopes":null,"options":null}],"plans":[{"id":1733,"entity_id":204921,"app_id":204921,"amount":9900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57NfD7hJ3iTk1yFKua4sNj","stripe_plan_id":"price_1H57NfD7hJ3iTk1yFKua4sNj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":629,"cost_type":"CostStripe","active":false,"created_at":"2020-07-22T17:04:27.000Z","updated_at":"2020-07-22T17:04:27.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2122,"entity_id":204921,"app_id":204921,"amount":9900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1H57NfD7hJ3iTk1yFKua4sNj","stripe_plan_id":"price_1H57NfD7hJ3iTk1yFKua4sNj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":795,"cost_type":"CostStripe","active":false,"created_at":"2021-02-24T20:30:49.000Z","updated_at":"2023-11-06T18:06:52.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1022,"entity_id":204921,"app_id":204921,"amount":10000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"plan_F9JFe4jLkrTGWP","stripe_plan_id":"plan_F9JFe4jLkrTGWP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":261,"cost_type":"CostStripe","active":false,"created_at":"2019-05-28T08:34:12.000Z","updated_at":"2019-05-28T08:34:12.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3963,"entity_id":204921,"app_id":204921,"amount":19900,"name":"Enterprise","description":"\u003cp\u003eSave time, send vouchers/coupons/discounts\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Npu1sD7hJ3iTk1yRNT96ZsQ","stripe_plan_id":"price_1Npu1sD7hJ3iTk1yRNT96ZsQ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1219,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T18:06:53.000Z","updated_at":"2023-11-06T18:06:53.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #400080","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-05-28T08:34:07Z","updated_at":"2026-04-01T18:54:55Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-voucher-code-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2,3,4],"date_published":"2019-05-28T08:34:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-04-10T16:53:35Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-voucher-code-hc-link","short_description":"Save time, send vouchers/coupons/discounts","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-voucher-code-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-voucher-code-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-voucher-code-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-voucher-code-video-image\" alt=\"Watch the Voucher Code app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eShare voucher, discount, coupon codes (or any other type of codes) straight from a ticket.  \u003c/p\u003e\n\n\u003ch2\u003e★ Allow agent to insert a voucher code\u003c/h2\u003e\n\n\u003cp\u003eVia the sidebar app the agent can select a voucher category and insert the voucher code in to a comment.  \u003c/p\u003e\n\n\u003ch2\u003e★ Ease of use for agents\u003c/h2\u003e\n\n\u003cp\u003eAgents no longer need to leave the ticket to send a voucher code to your customer.  \u003c/p\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eCategories\u003c/strong\u003e — Use hierarchy to group vouchers\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eImport control\u003c/strong\u003e — Import your voucher codes through a nifty uploader\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eManage Vouchers\u003c/strong\u003e — See available, used, and expired vouchers\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eGDPR Proof\u003c/strong\u003e — all your data stays within Zendesk\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eMacro support\u003c/strong\u003e — use [voucher_code] in macros to open a pop-up with Voucher Code selection\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eMacro support for superheroes\u003c/strong\u003e — use [voucher_code:{unique_id}] and instantly insert a voucher from a specific category. The app takes care of the rest.  \u003c/p\u003e\n\n\u003ch2\u003e★ Expected time savings\u003c/h2\u003e\n\n\u003cp\u003eSpreadsheets with discount codes: 45-60 seconds per ticket  \u003c/p\u003e\n\n\u003cp\u003eLogging into e-commerce software: 30-45 seconds per ticket  \u003c/p\u003e\n\n\u003ch2\u003e★ Prerequisites\u003c/h2\u003e\n\n\u003cp\u003eFor this app you\u0026#39;ll need to have Zendesk Sunshine\u0026#39;s Custom Objects.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-voucher-code-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-voucher-code-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eVoucher Code Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the Nav-bar location, and follow the instructions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate your voucher code categories\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport a csv file to a specific category (each category needs their own CSV file)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd [voucher_code] to macro\u0026#39;s to toggle a pop-up for an agent whenever the macro is applied or automatically apply the correct voucher code (see our Help Center on how to do that)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHave fun, save time and share voucher codes/discount codes/coupon codes (or any other type of codes) straight from a Zendesk Support ticket.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHave any questions or how voucher, discount or coupons can be applied?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-voucher-code-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-voucher-code-banner-image)](https://apps.sparkly.dev/marketplace-app-voucher-code-banner-link)  \n[![Watch the Voucher Code app video](https://apps.sparkly.dev/marketplace-app-voucher-code-video-image)](https://apps.sparkly.dev/marketplace-app-voucher-code-video-link)  \n  \nShare voucher, discount, coupon codes (or any other type of codes) straight from a ticket.  \n  \n## ★ Allow agent to insert a voucher code  \n  \nVia the sidebar app the agent can select a voucher category and insert the voucher code in to a comment.  \n  \n## ★ Ease of use for agents  \n  \nAgents no longer need to leave the ticket to send a voucher code to your customer.  \n  \n## ★ Core Features  \n  \n**Categories** — Use hierarchy to group vouchers  \n**Import control** — Import your voucher codes through a nifty uploader  \n**Manage Vouchers** — See available, used, and expired vouchers  \n**GDPR Proof** — all your data stays within Zendesk  \n**Macro support** — use [voucher\\_code] in macros to open a pop-up with Voucher Code selection  \n**Macro support for superheroes** — use [voucher\\_code:{unique_id}] and instantly insert a voucher from a specific category. The app takes care of the rest.  \n  \n## ★ Expected time savings  \n  \nSpreadsheets with discount codes: 45-60 seconds per ticket  \n  \nLogging into e-commerce software: 30-45 seconds per ticket  \n  \n## ★ Prerequisites  \n  \nFor this app you'll need to have Zendesk Sunshine's Custom Objects.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-voucher-code-footer-image)](https://apps.sparkly.dev/marketplace-app-voucher-code-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Voucher Code Instructions  \n  \n1. Install the app  \n2. Open the Nav-bar location, and follow the instructions  \n3. Create your voucher code categories  \n4. Import a csv file to a specific category (each category needs their own CSV file)  \n5. Add [voucher\\_code] to macro's to toggle a pop-up for an agent whenever the macro is applied or automatically apply the correct voucher code (see our Help Center on how to do that)  \n6. Have fun, save time and share voucher codes/discount codes/coupon codes (or any other type of codes) straight from a Zendesk Support ticket.  \n  \n## Have any questions or how voucher, discount or coupons can be applied?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-voucher-code-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204921.apps.zdusercontent.com/204921/assets/1744220341-d068ab115ec77d254c5d84d63a779bc5/logo-small.png","large_icon":"https://204921.apps.zdusercontent.com/204921/assets/1744220341-d068ab115ec77d254c5d84d63a779bc5/logo.png","screenshots":["https://204921.apps.zdusercontent.com/204921/assets/1744220341-d068ab115ec77d254c5d84d63a779bc5/screenshot-0.png","https://204921.apps.zdusercontent.com/204921/assets/1744220341-d068ab115ec77d254c5d84d63a779bc5/screenshot-1.png","https://204921.apps.zdusercontent.com/204921/assets/1744220341-d068ab115ec77d254c5d84d63a779bc5/screenshot-2.png"],"installation_count":42},{"id":206347,"name":"Zadarma VOIP client","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":675557,"app_id":206347,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-07T11:34:21Z","updated_at":"2019-06-07T11:34:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1041,"entity_id":206347,"app_id":206347,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-07T11:34:23.000Z","updated_at":"2019-06-07T11:34:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":3,"1":1,"4":1,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-07T11:34:19Z","updated_at":"2026-08-12T08:17:03Z","terms_conditions_url":null,"app_organization":{"id":2342,"name":"Zadarma","email":"support@zadarma.com","website":"zadarma.com","country_code":"BG","stripe_account_id":null,"state":null},"locations":[1,5,7],"date_published":"2019-06-07T11:34:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zadarma.com/en/tariffs/plans/"},"location_names":["top_bar","user_sidebar","background"],"last_update_time":"2021-07-27T16:59:19Z","owner_id":269519,"author_name":"Zadarma","author_email":"support@zadarma.com","author_url":"https://zadarma.com","short_description":"Simplifies communication processes with a help of virtual numbers and Cloud PBX","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZadarma is a new generation telecommunications provider. It allows businesses to establish a local or international presence by connecting virtual numbers from over 90 countries around the world starting from just $2 a month. \u003c/p\u003e\n\n\u003cp\u003eIts Free Cloud PBX helps companies organize their communications by adding IVR, automatic responses, working hours, responsible employees, blacklists, call recording and much more. \u003c/p\u003e\n\n\u003cp\u003eZadarma clients get access to additional tools, such as Click-to-Call widget, Call Back widget and Call Tracking – for free. \u003c/p\u003e\n\n\u003cp\u003eWith a user-friendly and intuitive wizard installation and setup take only a few minutes. And comprehensive phone system bundles for different regions are offering a full solution for your telephony needs at attractive rates. \u003c/p\u003e\n\n\u003cp\u003eIntegrating Zadarma with Zendesk brings extra ease of communication to your teams and enhances their experience with partners and customers.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSetup instruction\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe following conditions have to be met in order to integrate Zadarma PBX with Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess to token has to be enabled and the token created in Zendesk.\u003c/li\u003e\n\u003cli\u003eTo use the telephony the user role in Zendesk has to be Agent or Administrator.\u003c/li\u003e\n\u003cli\u003eYou need to set up Zadarma virtual PBX. Minimal settings: extension numbers created between 1 and 50 (one for each employee), if required call recordings turned on in extension number settings (call recordings to the cloud), also a created scenario for “no pushing” in My PBX – Incoming calls and IVR.\u003c/li\u003e\n\u003cli\u003eEquipment for making and receiving calls on virtual PBX extension numbers has to be set up, for example, a softphone or IP-phone, or call forwarding to a different number enabled (paid feature).\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk go to Settings and in Channels choose API. Enable “Access to token”, add a token and save it, you will need to specify it in your Zadarma personal account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn your Zadarma personal account go to Settings – API and integrations and choose Zendesk and press “Activate integration”.  On the next page enter the following information: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eСRM address- your Zendesk domain\u003c/li\u003e\n\u003cli\u003eLogin - the email address that is registered at Zendesk\u003c/li\u003e\n\u003cli\u003eToken - API Zendesk token\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThen press “Activate integration”. On the next page assign virtual PBX extension numbers to Zendesk users and press “Save”. Virtual Zadarma PBX and Zendesk integration is set\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA web-phone (an icon with Zadarma logo) to make and receive calls is placed in Zendesk interface in the top right corner. During the first call, access to audio-equipment has to be enabled in a pop-up window of your browser. Incoming calls from Zendesk clients are transformed into tickets which include the information about the call, call recording, and an icon to make a callback to the client’s number.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\nZadarma is a new generation telecommunications provider. It allows businesses to establish a local or international presence by connecting virtual numbers from over 90 countries around the world starting from just $2 a month. \n\nIts Free Cloud PBX helps companies organize their communications by adding IVR, automatic responses, working hours, responsible employees, blacklists, call recording and much more. \n\nZadarma clients get access to additional tools, such as Click-to-Call widget, Call Back widget and Call Tracking – for free. \n\nWith a user-friendly and intuitive wizard installation and setup take only a few minutes. And comprehensive phone system bundles for different regions are offering a full solution for your telephony needs at attractive rates. \n\nIntegrating Zadarma with Zendesk brings extra ease of communication to your teams and enhances their experience with partners and customers.","raw_installation_instructions":"Setup instruction\n\n1. The following conditions have to be met in order to integrate Zadarma PBX with Zendesk:\n  * Access to token has to be enabled and the token created in Zendesk.\n  * To use the telephony the user role in Zendesk has to be Agent or Administrator.\n  * You need to set up Zadarma virtual PBX. Minimal settings: extension numbers created between 1 and 50 (one for each employee), if required call recordings turned on in extension number settings (call recordings to the cloud), also a created scenario for “no pushing” in My PBX – Incoming calls and IVR.\n  * Equipment for making and receiving calls on virtual PBX extension numbers has to be set up, for example, a softphone or IP-phone, or call forwarding to a different number enabled (paid feature).\n\n2. In Zendesk go to Settings and in Channels choose API. Enable “Access to token”, add a token and save it, you will need to specify it in your Zadarma personal account.\n\n3. In your Zadarma personal account go to Settings – API and integrations and choose Zendesk and press “Activate integration”.  On the next page enter the following information: \n  * СRM address- your Zendesk domain\n  * Login - the email address that is registered at Zendesk\n  * Token - API Zendesk token\n\n  Then press “Activate integration”. On the next page assign virtual PBX extension numbers to Zendesk users and press “Save”. Virtual Zadarma PBX and Zendesk integration is set\n\n4. A web-phone (an icon with Zadarma logo) to make and receive calls is placed in Zendesk interface in the top right corner. During the first call, access to audio-equipment has to be enabled in a pop-up window of your browser. Incoming calls from Zendesk clients are transformed into tickets which include the information about the call, call recording, and an icon to make a callback to the client’s 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filter view\u003cbr\u003e\u003cbr\u003e\n✔ Custom lists (per group)\u003cbr\u003e\u003cbr\u003e\n✔ Complex rule conditions\u003cbr\u003e\u003cbr\u003e\n✔ Rules tags\u003cbr\u003e\u003cbr\u003e\n✔ Rules stats\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1LdCjgD7hJ3iTk1yifkw4nlt","stripe_plan_id":"price_1LdCjgD7hJ3iTk1yifkw4nlt","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1064,"cost_type":"CostStripe","active":false,"created_at":"2022-10-10T04:56:01.000Z","updated_at":"2023-11-06T17:57:20.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3958,"entity_id":206405,"app_id":206405,"amount":19900,"name":"Professional","description":"\u003cp\u003eUp to 250 rules\u003c/p\u003e\n\n\u003cp\u003eIncludes\u003cbr\u003e\u003cbr\u003e\n✔ Bulk recovery\u003cbr\u003e\u003cbr\u003e\n✔ Bulk deletion\u003cbr\u003e\u003cbr\u003e\n✔ Automated processing\u003cbr\u003e\u003cbr\u003e\n✔ Advanced recovery\u003cbr\u003e\u003cbr\u003e\n✔ Search \u0026amp; filter view\u003cbr\u003e\u003cbr\u003e\n✔ Complex rule conditions\u003cbr\u003e\u003cbr\u003e\n✔ Rules tags\u003cbr\u003e\u003cbr\u003e\n✔ Rules stats\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1NptxjD7hJ3iTk1yM61mK7uo","stripe_plan_id":"price_1NptxjD7hJ3iTk1yM61mK7uo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1214,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T17:57:21.000Z","updated_at":"2023-11-06T17:57:21.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3959,"entity_id":206405,"app_id":206405,"amount":34900,"name":"Enterprise","description":"\u003cp\u003eUp to 5000 rules\u003c/p\u003e\n\n\u003cp\u003eIncludes\u003cbr\u003e\u003cbr\u003e\n✔ Bulk recovery\u003cbr\u003e\u003cbr\u003e\n✔ Bulk deletion\u003cbr\u003e\u003cbr\u003e\n✔ Automated processing\u003cbr\u003e\u003cbr\u003e\n✔ Advanced recovery\u003cbr\u003e\u003cbr\u003e\n✔ Search \u0026amp; filter view\u003cbr\u003e\u003cbr\u003e\n✔ Custom lists (per group)\u003cbr\u003e\u003cbr\u003e\n✔ Complex rule conditions\u003cbr\u003e\u003cbr\u003e\n✔ Rules tags\u003cbr\u003e\u003cbr\u003e\n✔ Rules stats\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1NptyHD7hJ3iTk1yNFvprEiM","stripe_plan_id":"price_1NptyHD7hJ3iTk1yNFvprEiM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1215,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T17:57:22.000Z","updated_at":"2023-11-06T17:57:22.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":26,"average":5,"count":{"5":23,"4":1,"2":1,"1":1,"3":0}},"single_install":false,"default_locale":"en","feature_color":" #400080","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-06-07T19:31:12Z","updated_at":"2026-08-27T17:08:48Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-shredder-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2,9],"date_published":"2019-06-07T19:31:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","modal"],"last_update_time":"2026-08-27T17:08:44Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-shredder-hc-link","short_description":"Automate bulk suspended ticket process. Manage spam with the help of rules in your Zendesk.","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-video-image\" alt=\"Watch the Shredder app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eLove to get everything out of your Zendesk? Then this app is for you.\u003cbr\u003e\u003cbr\u003e\nManage spam with granular controls on your suspended tickets in Zendesk.  \u003c/p\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically recover suspended tickets from a support address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically recover suspended tickets and set a requester\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBulk delete suspended tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBulk recover suspended tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManually add tickets to recover or delete queue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSee if and which suspended tickets are going to be automatically processed\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView the body of the Suspended ticket in a better way (this will make your life so much easier)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd a tag to a recovered ticket to unlock reporting in Explore.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd an internal comment to show an agent a ticket was recovered\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate views/custom lists by Brand or Support Address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSearch and filter in Suspended Tickets\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e★ Processing rules\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate (nearly unlimited) rules for automatic processing of recurring suspended tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAuto recover, delete or skip (for manual decision making)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProcess on sender, recipient, subject, content, cause or message ID\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProcess suspended tickets in the background (so you can move on with your day)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRecover suspended tickets from a support address\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e★ Use cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceived tickets from a support address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReceived tickets with only an attachment and no body content\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRepetitive emails from systems that do no follow the Zendesk ticket flow\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWhen it’s required to monitor the Suspended tickets queue\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for teams that need more to spend less time on suspended tickets\u003c/h2\u003e\n\n\u003cp\u003eAutomated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.\u003cbr\u003e\u003cbr\u003e\nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Utrecht, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/privacy-policy\"\u003e→ Privacy Policy\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/terms\"\u003e→ Terms \u0026amp; Conditions\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Support Shredder Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen Shredder in the menu on the left\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate some rules or bulk delete/resolve tickets\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of possibilities with Shredder\u003c/h2\u003e\n\n\u003cp\u003eWith the overview of the suspended tickets  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDelete tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRecover tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManually add tickets to recover or delete queue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSee if and which tickets are going to be automatically processed\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView the body of the text in a better way (this will make your life so much easier)\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith the automatic processing rules you\u0026#39;ll be able to:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate (nearly unlimited) rules for automatic processing of recurring suspended tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAuto recover, delete or skip (for manual decision making)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProcess on Sender, recipient, subject, content, cause or message ID\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProcess suspended tickets in the background (so you can move on with your day)\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal for organizations that need more to spend less time on suspended tickets\u003c/h2\u003e\n\n\u003cp\u003eAutomated suspended ticket processing  \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-shredder-pro-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eRelease Notes\u003c/h2\u003e\n\n\u003ch3\u003eVersion 3.1\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdded extra notification for Advanced Recovery Rules\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdditional recovery scenarios\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMore suspension causes (multi locale support)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTable UI improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 3.0\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRegex improvements\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSuspended list (views)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStability improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.19\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eConsolidation of Shredder apps\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.18\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch \u0026amp; Filter suspended tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRules stats\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChild conditions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustomizable recovery tag\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStability improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-shredder-pro-banner-image)](https://apps.sparkly.dev/marketplace-app-shredder-pro-banner-link)  \n[![Watch the Shredder app video](https://apps.sparkly.dev/marketplace-app-shredder-pro-video-image)](https://apps.sparkly.dev/marketplace-app-shredder-pro-video-link)  \n  \nLove to get everything out of your Zendesk? Then this app is for you.  \nManage spam with granular controls on your suspended tickets in Zendesk.  \n  \n## ★ Core Features  \n  \n- Automatically recover suspended tickets from a support address  \n- Automatically recover suspended tickets and set a requester  \n- Bulk delete suspended tickets  \n- Bulk recover suspended tickets  \n- Manually add tickets to recover or delete queue  \n- See if and which suspended tickets are going to be automatically processed  \n- View the body of the Suspended ticket in a better way (this will make your life so much easier)  \n- Add a tag to a recovered ticket to unlock reporting in Explore.  \n- Add an internal comment to show an agent a ticket was recovered  \n- Create views/custom lists by Brand or Support Address  \n- Search and filter in Suspended Tickets  \n  \n## ★ Processing rules  \n  \n- Create (nearly unlimited) rules for automatic processing of recurring suspended tickets  \n- Auto recover, delete or skip (for manual decision making)  \n- Process on sender, recipient, subject, content, cause or message ID  \n- Process suspended tickets in the background (so you can move on with your day)  \n- Recover suspended tickets from a support address  \n  \n## ★ Use cases  \n  \n- Received tickets from a support address  \n- Received tickets with only an attachment and no body content  \n- Repetitive emails from systems that do no follow the Zendesk ticket flow  \n- When it’s required to monitor the Suspended tickets queue  \n  \n## Ideal for teams that need more to spend less time on suspended tickets  \n  \nAutomated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \n  \nSparkly, Utrecht, the Netherlands.  \n  \n[→ Privacy Policy](https://apps.sparkly.dev/privacy-policy)  \n[→ Terms \u0026 Conditions](https://apps.sparkly.dev/terms)  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-shredder-pro-footer-image)](https://apps.sparkly.dev/marketplace-app-shredder-pro-footer-link)  \n","raw_installation_instructions":"## Zendesk Support Shredder Instructions  \n  \n1. Install the app  \n2. Open Shredder in the menu on the left  \n3. Create some rules or bulk delete/resolve tickets  \n  \n## Overview of possibilities with Shredder  \n  \nWith the overview of the suspended tickets  \n  \n**You'll be able to:**  \n  \n- Delete tickets  \n- Recover tickets  \n- Manually add tickets to recover or delete queue  \n- See if and which tickets are going to be automatically processed  \n- View the body of the text in a better way (this will make your life so much easier)  \n  \n**With the automatic processing rules you'll be able to:**  \n  \n- Create (nearly unlimited) rules for automatic processing of recurring suspended tickets  \n- Auto recover, delete or skip (for manual decision making)  \n- Process on Sender, recipient, subject, content, cause or message ID  \n- Process suspended tickets in the background (so you can move on with your day)  \n  \n## Ideal for organizations that need more to spend less time on suspended tickets  \n  \nAutomated suspended ticket processing  \n  \n## Have any questions or ideas?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-shredder-pro-hc-link).  \n  \n---  \n  \n## Release Notes  \n  \n### Version 3.1  \n  \n- Added extra notification for Advanced Recovery Rules  \n- Additional recovery scenarios  \n- More suspension causes (multi locale support)  \n- Table UI improvements  \n  \n### Version 3.0  \n  \n- Regex improvements  \n- Suspended list (views)  \n- Stability improvements  \n  \n### Version 2.19  \n  \n- Consolidation of Shredder apps  \n  \n### Version 2.18  \n  \n- Search \u0026 Filter suspended tickets  \n- Rules stats  \n- Child conditions  \n- Customizable recovery tag  \n- Stability improvements  \n","visibility":"public","promoted":false,"featured":true,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://206405.apps.zdusercontent.com/206405/assets/1787842446-ae72951ea3c0fea58a111d476be2bbf7/logo-small.png","large_icon":"https://206405.apps.zdusercontent.com/206405/assets/1787842446-ae72951ea3c0fea58a111d476be2bbf7/logo.png","screenshots":["https://206405.apps.zdusercontent.com/206405/assets/1787842446-ae72951ea3c0fea58a111d476be2bbf7/screenshot-0.png","https://206405.apps.zdusercontent.com/206405/assets/1787842446-ae72951ea3c0fea58a111d476be2bbf7/screenshot-1.png","https://206405.apps.zdusercontent.com/206405/assets/1787842446-ae72951ea3c0fea58a111d476be2bbf7/screenshot-2.png"],"installation_count":859},{"id":206472,"name":"WooCommerce by CRM Perks","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":675913,"app_id":206472,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-09T09:38:56Z","updated_at":"2019-06-09T09:38:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":675911,"app_id":206472,"name":"url","kind":"url","required":true,"position":1,"created_at":"2019-06-09T09:38:56Z","updated_at":"2019-06-09T09:38:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":675912,"app_id":206472,"name":"token","kind":"text","required":true,"position":2,"created_at":"2019-06-09T09:38:56Z","updated_at":"2019-06-09T09:38:56Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1043,"entity_id":206472,"app_id":206472,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-09T09:38:58.000Z","updated_at":"2019-06-09T09:38:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2019-06-09T09:38:53Z","updated_at":"2025-04-04T00:04:44Z","terms_conditions_url":null,"app_organization":{"id":2422,"name":"CRM Perks","email":"support@crmperks.com","website":"https://www.crmperks.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2019-06-09T09:38:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.crmperks.com/plugin-category/woocommerce-plugins/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2020-05-12T21:34:41Z","owner_id":269519,"author_name":"CRM Perks","author_email":"support@crmperks.com","author_url":"https://www.crmperks.com/","short_description":"Display customer Orders from Woocommerce. You can Create a ticket for an Order","long_description":"\u003cp\u003eDisplay customer\u0026#39;s orders and products purchased from WooCommerce in Zendesk ticket. You can automatically create a new ticket in Zendesk when an order is placed via WooCommerce.\u003c/p\u003e\n\n\u003ch2\u003eDisplay WooCommerce Orders in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eDisplay woocommerce orders when viewing a ticket or creating a new ticket  in Zendesk.  WooCommerce Zendesk APP displays Order status and Items Purchased too. You can display Orders from multiple sites.\u003c/p\u003e\n\n\u003ch2\u003eCreate Ticket in Zendesk from WooCommerce Order\u003c/h2\u003e\n\n\u003cp\u003eYou can optionally create a new ticket, post a reply or private note to old ticket in Zendesk from a WooCommerce Order. Also you can send all WooCommerce order informations to Zendesk ticket.\u003c/p\u003e\n\n\u003ch2\u003eDisplay Zendesk Tickets in WooCommerce Order\u003c/h2\u003e\n\n\u003cp\u003eDisplay Zendesk tickets when you view any order in woocommerce. WooCommerce Zendesk APP displays ticket status too.\u003c/p\u003e\n\n\u003ch2\u003eWhy WooCommerce by CRM Perks\u003c/h2\u003e\n\n\u003cp\u003eWe make highly optimized connectors for connecting Wordpress to ticket systems and CRMs.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003e1.\u003c/strong\u003e Install \u003ca href=\"https://www.crmperks.com/plugins/woocommerce-plugins/woocommerce-zendesk-plugin/\"\u003eWooCommerce Zendesk plugin\u003c/a\u003e in wordpress.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2.\u003c/strong\u003e In wordpress main menu , go to WooCommerce -\u0026gt; Settings -\u0026gt; Zendesk -\u0026gt; WooCommerce for Zendesk APP Configuration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3.\u003c/strong\u003e Copy Callback URL and Secret Key and put those in Zendesk app settings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4.\u003c/strong\u003e View Screenshots for \u003ca href=\"https://www.crmperks.com/woocommerce-zendesk-integration/\"\u003eWooCommerce Zendesk plugin Setup\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Display customer's orders and products purchased from WooCommerce in Zendesk ticket. You can automatically create a new ticket in Zendesk when an order is placed via WooCommerce.\n## Display WooCommerce Orders in Zendesk ##\nDisplay woocommerce orders when viewing a ticket or creating a new ticket  in Zendesk.  WooCommerce Zendesk APP displays Order status and Items Purchased too. You can display Orders from multiple sites.\n## Create Ticket in Zendesk from WooCommerce Order ##\nYou can optionally create a new ticket, post a reply or private note to old ticket in Zendesk from a WooCommerce Order. Also you can send all WooCommerce order informations to Zendesk ticket.\n## Display Zendesk Tickets in WooCommerce Order ##\nDisplay Zendesk tickets when you view any order in woocommerce. WooCommerce Zendesk APP displays ticket status too.\n## Why WooCommerce by CRM Perks ##\nWe make highly optimized connectors for connecting Wordpress to ticket systems and CRMs.","raw_installation_instructions":"\n **1.** Install [WooCommerce Zendesk plugin](https://www.crmperks.com/plugins/woocommerce-plugins/woocommerce-zendesk-plugin/) in wordpress.\n \n **2.** In wordpress main menu , go to WooCommerce -\u003e Settings -\u003e Zendesk -\u003e WooCommerce for Zendesk APP Configuration.\n \n **3.** Copy Callback URL and Secret Key and put those in Zendesk app settings.\n \n **4.** View Screenshots for [WooCommerce Zendesk plugin Setup](https://www.crmperks.com/woocommerce-zendesk-integration/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://206472.apps.zdusercontent.com/206472/assets/1589259259-19ea43b1fcc1209860b1350f77bb59c2/logo-small.png","large_icon":"https://206472.apps.zdusercontent.com/206472/assets/1589259259-19ea43b1fcc1209860b1350f77bb59c2/logo.png","screenshots":["https://206472.apps.zdusercontent.com/206472/assets/1589259259-19ea43b1fcc1209860b1350f77bb59c2/screenshot-0.png","https://206472.apps.zdusercontent.com/206472/assets/1589259259-19ea43b1fcc1209860b1350f77bb59c2/screenshot-1.png","https://206472.apps.zdusercontent.com/206472/assets/1589259259-19ea43b1fcc1209860b1350f77bb59c2/screenshot-2.png"],"installation_count":61},{"id":206749,"name":"GDPR: Search \u0026 Destroy","state":"published","version":"1.13","framework_version":"2.0","parameters":[{"id":677474,"app_id":206749,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-11T17:50:27Z","updated_at":"2019-06-11T17:50:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1059587,"app_id":206749,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2020-12-15T22:25:34Z","updated_at":"2020-12-15T22:25:34Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2442594,"app_id":206749,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-23T22:13:39Z","updated_at":"2023-03-23T22:13:39Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2442595,"app_id":206749,"name":"partner","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-23T22:13:39Z","updated_at":"2023-03-23T22:13:39Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2442596,"app_id":206749,"name":"access","kind":"hidden","required":false,"position":4,"created_at":"2023-03-23T22:13:39Z","updated_at":"2023-03-23T22:13:39Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":677471,"app_id":206749,"name":"config","kind":"hidden","required":false,"position":5,"created_at":"2019-06-11T17:50:27Z","updated_at":"2023-03-23T22:13:39Z","default_value":"[{\"i\":\"a2acd81a-0942-4a6d-990d-768e793f2411\",\"type\":\"ticket\",\"f\":\"ticket\",\"h\":false,\"q\":\"created\u003c2years\",\"a\":false,\"t\":null,\"u\":null,\"n\":\"Delete everything older than 2 years\"},{\"i\":\"c17b65ab-8050-41a3-a823-606f03414793\",\"type\":\"ticket\",\"f\":\"requester\",\"h\":false,\"q\":\"created\u003c2months status:closed tags:auto_delete\",\"a\":false,\"t\":null,\"u\":null,\"n\":\"Delete tickets with auto_delete 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users. Automagically.","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-video-image\" alt=\"Watch the GDPR Search And Destroy app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch1\u003eNeed automated ticket \u0026amp; user deletion? Then this app is for you!\u003c/h1\u003e\n\n\u003ch2\u003e★ Core Features of GDPR: Search and Destroy (GDPR / HIPAA / CCPA)\u003c/h2\u003e\n\n\u003cp\u003eWith this app, you can be compliant with GDPR, the app also allows you to reach your compliance with HIPAA and CCPA.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelete tickets\u003c/strong\u003e lets you delete tickets from your account with the help of a search query.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelete users and related tickets\u003c/strong\u003e can be deleted from a search query.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSearch query based\u003c/strong\u003e usage makes sure only the information that needs to be deleted gets deleted. It also allows for relative time based operations, or selections of tickets and users.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTask details\u003c/strong\u003e show you the progress of a query, how long it takes (based on the actual serverload at Zendesk), how much has been done, and more.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScheduled execution\u003c/strong\u003e makes sure it doesn\u0026#39;t interfer with you working in Zendesk.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePerform single bulk deletion\u003c/strong\u003e for when you need batch deletion control and need to delete a subset of data.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurge bins\u003c/strong\u003e helps you maintain your soft-deleted view and permanently delete users, so you don\u0026#39;t have to do it by hand.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBackground processing\u003c/strong\u003e is the way the app works, so it doesn\u0026#39;t interfer with your day-to-day operations.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUltra high performance\u003c/strong\u003e when you use the Enterprise version. The app is tested against deleting millions of tickets at once. Whenever your trying to go over a few million tickets, please reach out to our team so we can assist you to get the maximum performance.  \u003c/p\u003e\n\n\u003ch2\u003e★ The only app that actually complies with GDPR itself\u003c/h2\u003e\n\n\u003cp\u003eThe app installs inside your Zendesk, and none of the data will actually leave Zendesk at any point.\u003cbr\u003e\u003cbr\u003e\nThere is no external server necessary for this app to run.\u003cbr\u003e\u003cbr\u003e\nWhich means by using this app, you don\u0026#39;t have to declare you are using a different system for GDPR compliancy.  \u003c/p\u003e\n\n\u003ch2\u003e★ Ideal for organizations that need to be compliant with GDPR, HIPAA or CCPA\u003c/h2\u003e\n\n\u003cp\u003eAutomated ticket \u0026amp; user deletion.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly — the Netherlands  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eZendesk Support GDPR: Search \u0026amp; Destroy Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen GDPR: Search \u0026amp; Destroy in the menu on the left\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate some queries, and schedule or start a single delete batch\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eOverview of possibilities with GDPR: Search and Destroy\u003c/h2\u003e\n\n\u003cp\u003eWith this app, you can be fully compliant with GDPR.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou\u0026#39;ll be able to automatically:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDelete tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDelete users (and determine what happens to their tickets)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse your own search queries (same as search options Zendesk\u0026#39;s native search offers as described \u003ca href=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-search-link\"\u003ehere\u003c/a\u003e)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSchedule queries\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePerform a single bulk delete based on search query\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView which queries are scheduled, job status and when and who initiated it\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRuns in the background\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eThis app is the only app that actually complies with GDPR itself\u003c/h2\u003e\n\n\u003cp\u003eThe app is installed inside your Zendesk, and none of the data will actually leave Zendesk at any point.\u003cbr\u003e\u003cbr\u003e\nThere is no external server necessary for this app to run fully.\u003cbr\u003e\u003cbr\u003e\nWhich means by using this app, you don\u0026#39;t have to declare you are using a different system for GDPR compliancy.  \u003c/p\u003e\n\n\u003ch2\u003eIdeal for organizations that need to be compliant with GDPR\u003c/h2\u003e\n\n\u003cp\u003eAutomated ticket \u0026amp; user deletion.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003ch2\u003eHave any questions or ideas?\u003c/h2\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-hc-link\"\u003eHelp Center\u003c/a\u003e.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-banner-image)](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-banner-link)  \n[![Watch the GDPR Search And Destroy app video](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-video-image)](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-video-link)  \n  \n# Need automated ticket \u0026 user deletion? Then this app is for you!  \n  \n## ★ Core Features of GDPR: Search and Destroy (GDPR / HIPAA / CCPA)  \n  \nWith this app, you can be compliant with GDPR, the app also allows you to reach your compliance with HIPAA and CCPA.  \n  \n**Delete tickets** lets you delete tickets from your account with the help of a search query.  \n  \n**Delete users and related tickets** can be deleted from a search query.  \n  \n**Search query based** usage makes sure only the information that needs to be deleted gets deleted. It also allows for relative time based operations, or selections of tickets and users.  \n  \n**Task details** show you the progress of a query, how long it takes (based on the actual serverload at Zendesk), how much has been done, and more.  \n  \n**Scheduled execution** makes sure it doesn't interfer with you working in Zendesk.  \n  \n**Perform single bulk deletion** for when you need batch deletion control and need to delete a subset of data.  \n  \n**Purge bins** helps you maintain your soft-deleted view and permanently delete users, so you don't have to do it by hand.  \n  \n**Background processing** is the way the app works, so it doesn't interfer with your day-to-day operations.  \n  \n**Ultra high performance** when you use the Enterprise version. The app is tested against deleting millions of tickets at once. Whenever your trying to go over a few million tickets, please reach out to our team so we can assist you to get the maximum performance.  \n  \n## ★ The only app that actually complies with GDPR itself  \n  \nThe app installs inside your Zendesk, and none of the data will actually leave Zendesk at any point.  \nThere is no external server necessary for this app to run.  \nWhich means by using this app, you don't have to declare you are using a different system for GDPR compliancy.  \n  \n## ★ Ideal for organizations that need to be compliant with GDPR, HIPAA or CCPA  \n  \nAutomated ticket \u0026 user deletion.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly — the Netherlands  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-footer-image)](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-footer-link)  \n","raw_installation_instructions":"## Zendesk Support GDPR: Search \u0026 Destroy Instructions  \n  \n1. Install the app  \n2. Open GDPR: Search \u0026 Destroy in the menu on the left  \n3. Create some queries, and schedule or start a single delete batch  \n  \n## Overview of possibilities with GDPR: Search and Destroy  \n  \nWith this app, you can be fully compliant with GDPR.  \n  \n**You'll be able to automatically:**  \n  \n- Delete tickets  \n- Delete users (and determine what happens to their tickets)  \n- Use your own search queries (same as search options Zendesk's native search offers as described [here](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-search-link))  \n- Schedule queries  \n- Perform a single bulk delete based on search query  \n- View which queries are scheduled, job status and when and who initiated it  \n- Runs in the background  \n  \n## This app is the only app that actually complies with GDPR itself  \n  \nThe app is installed inside your Zendesk, and none of the data will actually leave Zendesk at any point.  \nThere is no external server necessary for this app to run fully.  \nWhich means by using this app, you don't have to declare you are using a different system for GDPR compliancy.  \n  \n## Ideal for organizations that need to be compliant with GDPR  \n  \nAutomated ticket \u0026 user deletion.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly, Amsterdam, the Netherlands.  \n  \n## Have any questions or ideas?  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-gdpr-search-and-destroy-hc-link).  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://206749.apps.zdusercontent.com/206749/assets/1762865843-d56bbf07188f4c8dd115a3e3e0f42cf5/logo-small.png","large_icon":"https://206749.apps.zdusercontent.com/206749/assets/1762865843-d56bbf07188f4c8dd115a3e3e0f42cf5/logo.png","screenshots":["https://206749.apps.zdusercontent.com/206749/assets/1762865843-d56bbf07188f4c8dd115a3e3e0f42cf5/screenshot-0.png","https://206749.apps.zdusercontent.com/206749/assets/1762865843-d56bbf07188f4c8dd115a3e3e0f42cf5/screenshot-1.png","https://206749.apps.zdusercontent.com/206749/assets/1762865843-d56bbf07188f4c8dd115a3e3e0f42cf5/screenshot-2.png"],"installation_count":144},{"id":207259,"name":"SMS Alert","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":679770,"app_id":207259,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-14T12:16:03Z","updated_at":"2019-06-14T12:16:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":679765,"app_id":207259,"name":"SMS_Alert_Username","kind":"text","required":true,"position":1,"created_at":"2019-06-14T12:16:02Z","updated_at":"2019-06-14T12:16:02Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":679766,"app_id":207259,"name":"SMS_Alert_Password","kind":"password","required":true,"position":2,"created_at":"2019-06-14T12:16:02Z","updated_at":"2019-06-14T12:16:02Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":679767,"app_id":207259,"name":"SMS_Alert_Senderid","kind":"text","required":true,"position":3,"created_at":"2019-06-14T12:16:02Z","updated_at":"2019-06-14T12:16:02Z","default_value":"eStore","secure":false,"scopes":null,"options":null},{"id":679768,"app_id":207259,"name":"Ticket_Status_Change","kind":"multiline","required":false,"position":4,"created_at":"2019-06-14T12:16:03Z","updated_at":"2019-06-14T12:16:03Z","default_value":"Hello there, status of Ticket #[ticket_number], changed from [old_status] to [new_status].","secure":false,"scopes":null,"options":null},{"id":679769,"app_id":207259,"name":"Ticket_Assignee_Changed","kind":"multiline","required":false,"position":5,"created_at":"2019-06-14T12:16:03Z","updated_at":"2019-06-14T12:16:03Z","default_value":"Hello [assign_to], Ticket #[ticket_number] is assigned to you by [assign_by].","secure":false,"scopes":null,"options":null}],"plans":[{"id":1063,"entity_id":207259,"app_id":207259,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-14T12:16:05.000Z","updated_at":"2019-06-14T12:16:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-14T12:15:59Z","updated_at":"2025-04-04T00:04:45Z","terms_conditions_url":null,"app_organization":{"id":2377,"name":"Cozy Vision Technologies Pvt. Ltd.","email":"support@cozyvision.com","website":"www.cozyvision.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[1,3],"date_published":"2019-06-14T12:15:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.smsalert.co.in/#pricebox"},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2020-02-18T22:20:34Z","owner_id":269519,"author_name":"Cozy Vision Technologies Pvt. Ltd.","author_email":"support@cozyvision.com","author_url":"https://www.smsalert.co.in","short_description":"Send SMS notification to contacts and agents using www.smsalert.co.in","long_description":"\u003cp\u003e\u003ca href=\"https://www.smsalert.co.in/\"\u003eSMS Alert\u003c/a\u003e is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click.\u003cbr\u003e\nThe \u003ca href=\"https://www.smsalert.co.in/\"\u003eSMS Alert\u003c/a\u003e app is an exclusive tool that equips your Zendesk account with SMS features using our \u003ca href=\"https://www.smsalert.co.in/\"\u003esmsalert.co.in\u003c/a\u003e service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Zendesk CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers.\u003c/p\u003e\n\n\u003ch2\u003eImprove customer satisfaction with unique features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003esend automated sms when status of ticket change.\u003c/li\u003e\n\u003cli\u003esend automated sms when assignee of ticket change.\u003c/li\u003e\n\u003cli\u003esend SMS to users phone directly from ticket page.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eFollow these below steps for SMS Alert App Installation.\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eBefore using this App you need to have an account on \u003ca href=\"https://www.smsalert.co.in/\"\u003eSMS Alert\u003c/a\u003e. If you don\u0026#39;t have an account \u003ca href=\"https://www.smsalert.co.in/\"\u003esignup here\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eAfter successful installation, go to App configuration tab, enter your SMS Alert username and password and active senderid, if you are using demo account write \u003cstrong\u003eeStore\u003c/strong\u003e as senderid.\u003c/li\u003e\n\u003cli\u003eEdit template content as required for Ticket Status Change and Ticket Assignee Change. Leave SMS Template blank if you do not want to send SMS on any event.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[SMS Alert](https://www.smsalert.co.in/) is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click.\nThe [SMS Alert](https://www.smsalert.co.in/) app is an exclusive tool that equips your Zendesk account with SMS features using our [smsalert.co.in](https://www.smsalert.co.in/) service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Zendesk CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers.\n##Improve customer satisfaction with unique features##\n* send automated sms when status of ticket change.\n* send automated sms when assignee of ticket change.\n* send SMS to users phone directly from ticket page.","raw_installation_instructions":"## Follow these below steps for SMS Alert App Installation.##\n\n1. Before using this App you need to have an account on [SMS Alert](https://www.smsalert.co.in/). If you don't have an account [signup here](https://www.smsalert.co.in/).\n2. After successful installation, go to App configuration tab, enter your SMS Alert username and password and active senderid, if you are using demo account write **eStore** as senderid.\n3. Edit template content as required for Ticket Status Change and Ticket Assignee Change. Leave SMS Template blank if you do not want to send SMS on any event.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://207259.apps.zdusercontent.com/207259/assets/1581761604-ff13c2cfab8bc56223bf8a4657d40bfc/logo-small.png","large_icon":"https://207259.apps.zdusercontent.com/207259/assets/1581761604-ff13c2cfab8bc56223bf8a4657d40bfc/logo.png","screenshots":["https://207259.apps.zdusercontent.com/207259/assets/1581761604-ff13c2cfab8bc56223bf8a4657d40bfc/screenshot-0.png","https://207259.apps.zdusercontent.com/207259/assets/1581761604-ff13c2cfab8bc56223bf8a4657d40bfc/screenshot-1.png","https://207259.apps.zdusercontent.com/207259/assets/1581761604-ff13c2cfab8bc56223bf8a4657d40bfc/screenshot-2.png"],"installation_count":6},{"id":207480,"name":"AMC’s DaVinci for Zendesk","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":680354,"app_id":207480,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-17T15:28:42Z","updated_at":"2019-06-17T15:28:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":680353,"app_id":207480,"name":"iframeURL","kind":"url","required":true,"position":1,"created_at":"2019-06-17T15:28:42Z","updated_at":"2019-06-17T15:28:42Z","default_value":"https://agent.contactcanvas.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":1064,"entity_id":207480,"app_id":207480,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-17T15:28:44.000Z","updated_at":"2019-06-17T15:28:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-17T15:28:39Z","updated_at":"2025-04-04T00:04:45Z","terms_conditions_url":null,"app_organization":{"id":2414,"name":"AMC Technology, LLC.","email":"support@amctechnology.com","website":"www.amctechnology.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,7,5,3],"date_published":"2019-06-17T15:28:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.amctechnology.com/pricing/"},"location_names":["top_bar","background","user_sidebar","ticket_sidebar"],"last_update_time":"2019-08-29T20:46:29Z","owner_id":269519,"author_name":"AMC Technology","author_email":"support@amctechnology.com","author_url":"https://www.amctechnology.com/","short_description":"Cloud, Premise and Hybrid Call Center Integration Solution + Advanced CX / CTI","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour service desk is often the only connection customers have to your organization. To elevate their experience, give your customer service agents the ability to interact with customers directly within Zendesk. AMC’s DaVinci App for Zendesk provides an embedded UI for customer service agents to place, receive, and transfer customer interactions with real-time access to Zendesk customer data. The DaVinci Agent UI also provides advanced CTI features like screen pop, click-to-dial, call activities and contextual call controls for more productive agents and happier customers.\u003c/p\u003e\n\n\u003cp\u003eAMC’s DaVinci solution enables Contact Centers to support customers on their preferred channels. Integrate your existing phone infrastructure as well as digital channels to increase productivity, improve the agent and customer experience and enhance the efficiency of the entire service organization. The DaVinci Solution for Zendesk supports cloud, premise or hybrid channels giving you the ability to add and configure multiple communication channels (voice, sms and chat) for a seamless agent experience.\u003c/p\u003e\n\n\u003cp\u003eThe DaVinci Creators Studio Info-card based interface makes it easy for your Contact Center administrator to select from pre-built best of breed channel apps and configure the features needed along with agent user profiles. Pre-built channel apps include Avaya, Cisco, Aspect, Twilio and Nexmo. You can also publish your own custom app using our public API’s to extend functionality and create the ideal contact center. Each DaVinci App can share data and events with other DaVinci Apps which streamlines business processes and hand-offs.\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrates multiple communication channels (voice, sms and chat) for a seamless agent experience\u003c/li\u003e\n\u003cli\u003eAgent status, contextual call controls and customizable call notes are easily configurable in support of your contact center business\u003c/li\u003e\n\u003cli\u003eManages presence across channels, collects agent and channel metrics, and shares customer interaction data with Zendesk\u003c/li\u003e\n\u003cli\u003eEasy to deploy and scales to fit any size organization\u003c/li\u003e\n\u003cli\u003eSupports Cloud and Premise Communications Platforms in a single embedded agent UI\u003c/li\u003e\n\u003cli\u003eDaVinci architecture allows organizations to switch integration points easily\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=lg6x_gEu27I\"\u003eExperience DaVinci for Zendesk\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick install above\u003c/li\u003e\n\u003cli\u003eSelect which org to install to\u003c/li\u003e\n\u003cli\u003eAdded any role or group restrictions\u003c/li\u003e\n\u003cli\u003eClick install\u003c/li\u003e\n\u003cli\u003eClick on the AMC logo in the top right to launch the app\u003c/li\u003e\n\u003cli\u003eCreate a \u003ca href=\"https://www.contactcanvas.com/get-started/\"\u003eDaVinci Account\u003c/a\u003e if you do not already have one\u003c/li\u003e\n\u003cli\u003eLogin!\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nYour service desk is often the only connection customers have to your organization. To elevate their experience, give your customer service agents the ability to interact with customers directly within Zendesk. AMC’s DaVinci App for Zendesk provides an embedded UI for customer service agents to place, receive, and transfer customer interactions with real-time access to Zendesk customer data. The DaVinci Agent UI also provides advanced CTI features like screen pop, click-to-dial, call activities and contextual call controls for more productive agents and happier customers.\n\nAMC’s DaVinci solution enables Contact Centers to support customers on their preferred channels. Integrate your existing phone infrastructure as well as digital channels to increase productivity, improve the agent and customer experience and enhance the efficiency of the entire service organization. The DaVinci Solution for Zendesk supports cloud, premise or hybrid channels giving you the ability to add and configure multiple communication channels (voice, sms and chat) for a seamless agent experience.\n\nThe DaVinci Creators Studio Info-card based interface makes it easy for your Contact Center administrator to select from pre-built best of breed channel apps and configure the features needed along with agent user profiles. Pre-built channel apps include Avaya, Cisco, Aspect, Twilio and Nexmo. You can also publish your own custom app using our public API’s to extend functionality and create the ideal contact center. Each DaVinci App can share data and events with other DaVinci Apps which streamlines business processes and hand-offs.\n\nFeatures:\n\n- Integrates multiple communication channels (voice, sms and chat) for a seamless agent experience\n- Agent status, contextual call controls and customizable call notes are easily configurable in support of your contact center business\n- Manages presence across channels, collects agent and channel metrics, and shares customer interaction data with Zendesk\n- Easy to deploy and scales to fit any size organization\n- Supports Cloud and Premise Communications Platforms in a single embedded agent UI\n- DaVinci architecture allows organizations to switch integration points easily\n\n[Experience DaVinci for Zendesk](https://www.youtube.com/watch?v=lg6x_gEu27I)\n","raw_installation_instructions":"- Click install above\n- Select which org to install to\n- Added any role or group restrictions\n- Click install\n- Click on the AMC logo in the top right to launch the app\n- Create a [DaVinci Account](https://www.contactcanvas.com/get-started/) if you do not already have one\n- Login!\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://207480.apps.zdusercontent.com/207480/assets/1566996593-7cc62f39452a131b5e7b9146b79b9705/logo-small.png","large_icon":"https://207480.apps.zdusercontent.com/207480/assets/1566996593-7cc62f39452a131b5e7b9146b79b9705/logo.png","screenshots":["https://207480.apps.zdusercontent.com/207480/assets/1566996593-7cc62f39452a131b5e7b9146b79b9705/screenshot-0.png","https://207480.apps.zdusercontent.com/207480/assets/1566996593-7cc62f39452a131b5e7b9146b79b9705/screenshot-1.png","https://207480.apps.zdusercontent.com/207480/assets/1566996593-7cc62f39452a131b5e7b9146b79b9705/screenshot-2.png"],"installation_count":1},{"id":207493,"name":"SupWiz","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-17T17:33:16Z","updated_at":"2026-02-12T20:12:41Z","terms_conditions_url":null,"app_organization":{"id":2437,"name":"Puzzel","email":"mathilde.korch@puzzel.com","website":"www.puzzel.com","country_code":"DK","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-02-12T20:12:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.puzzel.com/request-quote"},"location_names":[],"last_update_time":"2026-02-12T17:06:04Z","owner_id":269519,"author_name":"Puzzel","author_email":"support@puzzel.com","author_url":"https://www.puzzel.com/products/virtual-agent-suite","short_description":"Puzzel AI Ticket Agent","long_description":"\u003ch3\u003eAI-powered email automation for faster resolutions\u003c/h3\u003e\n\n\u003cp\u003eManaging a busy inbox doesn’t have to be overwhelming. Puzzel Email Agent keeps things organised by automatically categorising, prioritising, and responding to queries. Using Generative AI in a secure way, it answers requests in a human-like way, understanding context and misspellings, all while keeping you in full control of the AI. When more complex support is needed, the Email Agent smoothly passes the query to a human agent, along with a summary and reply suggestions. This means faster resolutions for your customers and a more productive workforce in your contact centre.\u003c/p\u003e\n\n\u003ch3\u003eTransform your emails with generative AI.\u003c/h3\u003e\n\n\u003cp\u003ePuzzel AI Email Agent goes beyond basic responses. Using Generative AI, it crafts tailored replies based on preapproved content, like your website, ensuring responses align with your messaging. The AI can adjust the tone—making answers friendlier or more formal as needed. When human support is required, the Email Agent summarises conversations for smooth handovers. Plus, you stay in control, with features like confidence scores to eliminate errors and the ability to override AI when necessary, ensuring accuracy and consistency.\u003c/p\u003e\n\n\u003ch3\u003eAutomate to empower agents and customers alike.\u003c/h3\u003e\n\n\u003cp\u003eNo more messy inboxes and long waiting times. Puzzel Email Agent takes care of routine customer emails—like password resets and account status checks—without the need for human intervention. It automatically tags, categorises, and prioritises queries, keeping your inbox organised. And that’s a win-win, because your customers get quick solutions, and your agents can spend their time on more complex, high-value tasks.\u003c/p\u003e\n\n\u003ch3\u003eAn email channel that keeps getting better.\u003c/h3\u003e\n\n\u003cp\u003eWith advanced AI, Puzzel Email Agent learns from every interaction, constantly improving its responses to provide more accurate and relevant support. It also delivers valuable analytics, giving you a clear picture of how the bot is performing, what your customers are asking, and where improvements can be made. This means you’ll have access to reliable, in-depth insights that help you continuously enhance customer service quality.\u003c/p\u003e\n\n\u003ch3\u003eData privacy\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.puzzel.com/trust-centre\"\u003ePlease see our comprehensive trust centre here\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdditional information\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.puzzel.com/platform/ai-email-agent\"\u003eRead more here\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://www.puzzel.com/demo-request\"\u003eContact Puzzel to get started\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### AI-powered email automation for faster resolutions\n\nManaging a busy inbox doesn’t have to be overwhelming. Puzzel Email Agent keeps things organised by automatically categorising, prioritising, and responding to queries. Using Generative AI in a secure way, it answers requests in a human-like way, understanding context and misspellings, all while keeping you in full control of the AI. When more complex support is needed, the Email Agent smoothly passes the query to a human agent, along with a summary and reply suggestions. This means faster resolutions for your customers and a more productive workforce in your contact centre.\n\n### Transform your emails with generative AI.\n\nPuzzel AI Email Agent goes beyond basic responses. Using Generative AI, it crafts tailored replies based on preapproved content, like your website, ensuring responses align with your messaging. The AI can adjust the tone—making answers friendlier or more formal as needed. When human support is required, the Email Agent summarises conversations for smooth handovers. Plus, you stay in control, with features like confidence scores to eliminate errors and the ability to override AI when necessary, ensuring accuracy and consistency.\n\n### Automate to empower agents and customers alike.\n\nNo more messy inboxes and long waiting times. Puzzel Email Agent takes care of routine customer emails—like password resets and account status checks—without the need for human intervention. It automatically tags, categorises, and prioritises queries, keeping your inbox organised. And that’s a win-win, because your customers get quick solutions, and your agents can spend their time on more complex, high-value tasks.\n\n### An email channel that keeps getting better.\n\nWith advanced AI, Puzzel Email Agent learns from every interaction, constantly improving its responses to provide more accurate and relevant support. It also delivers valuable analytics, giving you a clear picture of how the bot is performing, what your customers are asking, and where improvements can be made. This means you’ll have access to reliable, in-depth insights that help you continuously enhance customer service quality.\n\n### Data privacy\n\n [Please see our comprehensive trust centre here](https://www.puzzel.com/trust-centre)\n\n### Additional information\n\n[Read more here](https://www.puzzel.com/platform/ai-email-agent)","raw_installation_instructions":"[Contact Puzzel to get started](https://www.puzzel.com/demo-request)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://207493.apps.zdusercontent.com/207493/assets/1768564045-b40cba58410bb2ca4e11a080379fbe1c/logo-small.png","large_icon":"https://207493.apps.zdusercontent.com/207493/assets/1768564045-b40cba58410bb2ca4e11a080379fbe1c/logo.png","screenshots":["https://207493.apps.zdusercontent.com/207493/assets/1768564045-b40cba58410bb2ca4e11a080379fbe1c/screenshot-0.png","https://207493.apps.zdusercontent.com/207493/assets/1768564045-b40cba58410bb2ca4e11a080379fbe1c/screenshot-1.png","https://207493.apps.zdusercontent.com/207493/assets/1768564045-b40cba58410bb2ca4e11a080379fbe1c/screenshot-2.png"],"installation_count":0},{"id":207611,"name":"Campaign Magic","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":681559,"app_id":207611,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-18T12:58:47Z","updated_at":"2019-06-18T12:58:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":681557,"app_id":207611,"name":"urls","kind":"multiline","required":true,"position":1,"created_at":"2019-06-18T12:58:47Z","updated_at":"2019-06-18T12:58:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":681558,"app_id":207611,"name":"url_parameters","kind":"multiline","required":true,"position":2,"created_at":"2019-06-18T12:58:47Z","updated_at":"2019-06-18T12:58:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1065,"entity_id":207611,"app_id":207611,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"campaign_magic","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":277,"cost_type":"CostStripe","active":true,"created_at":"2019-06-18T12:58:49.000Z","updated_at":"2019-06-18T12:58:49.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-06-18T12:58:45Z","updated_at":"2026-03-09T21:03:14Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,4],"date_published":"2019-06-18T12:58:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-09T21:03:11Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Start measuring the impact of your links via Google Analytics and many others","long_description":"\u003cp\u003eMany companies struggle with the lack of information about the direct business impact of their CX strategy. Customer Service team for an example often have a positive impact on the revenue and generate a lot of up-sells. Campaign Magic enables teams to start measuring this impact via Google Analytics, Adobe Analytics, Mixpanel, Chartbeat and all other URL parameters driven systems. Campaign Magic automatically adds your URL parameters to the links you share with your customers. For an example start measuring the amount of orders your customers do after an interaction with your Customer Service team.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically add URL parameters to the URL\u0026#39;s agents share in Zendesk Support\u003c/li\u003e\n\u003cli\u003eLimit the URL parameters to specific domains\u003c/li\u003e\n\u003cli\u003eSupport for Google Analytics, Adobe Analytics, Mixpanel, Chartbeat and all other systems driven by URL parameters\u003c/li\u003e\n\u003cli\u003eExisting URL parameters are been saved\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cp\u003eYour e-commerce website has a lot of interactions with your customers but the lack of insights in the revenue impact. You want to be able to provide your directors with the proof of the impact your team has on the revenue of the business. Campaign Magic starts adding URL parameters for Google Analytics to the links you share with your customers when giving product advise. Your team can now start measuring the impact directly in Google Analytics every time someone clicks on the product links just as it would be regular email marketing or some advertisement.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data Disclosure\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses and processes the following data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket comment text\u003c/strong\u003e: Accessed when agents save tickets to identify and modify URLs within the comment\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eApp configuration settings\u003c/strong\u003e: Your configured domain patterns and URL parameters used to determine which URLs to modify and what parameters to add\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Usage\u003c/strong\u003e: The app uses this data solely to automatically append your specified URL parameters (such as UTM parameters) to URLs within ticket comments that match your configured domains before the ticket is saved.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage\u003c/strong\u003e: No data is stored by this app. All processing occurs in real-time within your Zendesk instance, and no information is transmitted to external servers or stored outside of Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/li\u003e\n\u003cli\u003eEnter the Domains which you would like to be updated if your agents share links. Wildcards are supported using a * in the domain. Example: *.pluscloud.nl\u003c/li\u003e\n\u003cli\u003eEnter the URL Parameters you would like to add to your URL\u0026#39;s. Your analytics solution could help you generate this and some tools have generators like \u003ca href=\"https://ga-dev-tools.appspot.com/campaign-url-builder/\"\u003eGoogle Analytics\u003c/a\u003e has available. You could for an example add \u003ccode\u003eutm_source=link_sharing\u0026amp;utm_medium=email\u0026amp;utm_campaign=customer_service\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eOnce installed make sure all agents reload Zendesk and start sharing links to your customers.\u003c/li\u003e\n\u003cli\u003eIf you want to make changes go to \u003cem\u003eAdmin \u0026gt; Apps \u0026gt; Manage \u0026gt; Campaign Magic \u0026gt; App Configuration\u003c/em\u003e and change the URL parameters any time you want.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Many companies struggle with the lack of information about the direct business impact of their CX strategy. Customer Service team for an example often have a positive impact on the revenue and generate a lot of up-sells. Campaign Magic enables teams to start measuring this impact via Google Analytics, Adobe Analytics, Mixpanel, Chartbeat and all other URL parameters driven systems. Campaign Magic automatically adds your URL parameters to the links you share with your customers. For an example start measuring the amount of orders your customers do after an interaction with your Customer Service team.\n\n#### Key Features\n- Automatically add URL parameters to the URL's agents share in Zendesk Support\n- Limit the URL parameters to specific domains\n- Support for Google Analytics, Adobe Analytics, Mixpanel, Chartbeat and all other systems driven by URL parameters\n- Existing URL parameters are been saved\n\n#### Use Case\nYour e-commerce website has a lot of interactions with your customers but the lack of insights in the revenue impact. You want to be able to provide your directors with the proof of the impact your team has on the revenue of the business. Campaign Magic starts adding URL parameters for Google Analytics to the links you share with your customers when giving product advise. Your team can now start measuring the impact directly in Google Analytics every time someone clicks on the product links just as it would be regular email marketing or some advertisement.\n\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n----\n\n#### Privacy \u0026 Data Disclosure\n\nThis app accesses and processes the following data:\n\n- **Ticket comment text**: Accessed when agents save tickets to identify and modify URLs within the comment\n- **App configuration settings**: Your configured domain patterns and URL parameters used to determine which URLs to modify and what parameters to add\n\n**Data Usage**: The app uses this data solely to automatically append your specified URL parameters (such as UTM parameters) to URLs within ticket comments that match your configured domains before the ticket is saved.\n\n**Data Storage**: No data is stored by this app. All processing occurs in real-time within your Zendesk instance, and no information is transmitted to external servers or stored outside of Zendesk.\n\n----\n\nAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n2. Enter the Domains which you would like to be updated if your agents share links. Wildcards are supported using a * in the domain. Example: *.pluscloud.nl\n3. Enter the URL Parameters you would like to add to your URL's. Your analytics solution could help you generate this and some tools have generators like [Google Analytics](https://ga-dev-tools.appspot.com/campaign-url-builder/) has available. You could for an example add `utm_source=link_sharing\u0026utm_medium=email\u0026utm_campaign=customer_service`\n4. Once installed make sure all agents reload Zendesk and start sharing links to your customers.\n5. If you want to make changes go to *Admin \u003e Apps \u003e Manage \u003e Campaign Magic \u003e App Configuration* and change the URL parameters any time you want.\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://207611.apps.zdusercontent.com/207611/assets/1771308444-2869a3f2f787ed7b56d320e1348b3113/logo-small.png","large_icon":"https://207611.apps.zdusercontent.com/207611/assets/1771308444-2869a3f2f787ed7b56d320e1348b3113/logo.png","screenshots":["https://207611.apps.zdusercontent.com/207611/assets/1771308444-2869a3f2f787ed7b56d320e1348b3113/screenshot-0.png","https://207611.apps.zdusercontent.com/207611/assets/1771308444-2869a3f2f787ed7b56d320e1348b3113/screenshot-1.png","https://207611.apps.zdusercontent.com/207611/assets/1771308444-2869a3f2f787ed7b56d320e1348b3113/screenshot-2.png"],"installation_count":1},{"id":208702,"name":"Splashtop","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":688248,"app_id":208702,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-26T10:13:49Z","updated_at":"2019-06-26T10:13:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":754496,"app_id":208702,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2019-10-09T17:42:28Z","updated_at":"2020-06-11T22:52:34Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":923987,"app_id":208702,"name":"regionCode","kind":"text","required":true,"position":2,"created_at":"2020-06-11T22:52:34Z","updated_at":"2020-06-11T22:52:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":688247,"app_id":208702,"name":"sosMessage","kind":"multiline","required":false,"position":3,"created_at":"2019-06-26T10:13:49Z","updated_at":"2020-06-11T22:52:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1075,"entity_id":208702,"app_id":208702,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-26T10:13:51.000Z","updated_at":"2019-06-26T10:13:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2019-06-26T10:13:47Z","updated_at":"2025-04-04T00:04:46Z","terms_conditions_url":null,"app_organization":{"id":2425,"name":"Splashtop","email":"zendesk@splashtop.com","website":"","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-06-26T10:13:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.splashtop.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-07-03T16:54:21Z","owner_id":269519,"author_name":"Splashtop","author_email":"zendesk@splashtop.com","author_url":"https://support-splashtopbusiness.splashtop.com/","short_description":"Remote Support made simple – Connect to your users’ devices from your tickets.","long_description":"\u003cp\u003eSplashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service.\u003c/p\u003e\n\n\u003cp\u003eWith the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work.\u003c/p\u003e\n\n\u003cp\u003eSplashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security.\u003c/p\u003e\n\n\u003ch5\u003eKey features\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily start a remote session to user’s computer from within a ticket.\u003c/li\u003e\n\u003cli\u003eFull Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.\u003c/li\u003e\n\u003cli\u003eAutomatically insert the session logs into the ticket after closing the support session.\u003c/li\u003e\n\u003cli\u003eRemote sessions are fully encrypted.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch5\u003eInstall the app\u003c/h5\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Marketplace.\u003c/li\u003e\n\u003cli\u003eCreate the customized comments in \u003cem\u003eCustom ticket comments to customer\u003c/em\u003e field. Please use %%LINK%% as the placeholder for actual SOS download link. E.g., Please download and open SOS from %%LINK%%.\u003c/li\u003e\n\u003cli\u003eFollow the instruction to create an API key then insert to the \u003cem\u003ekey\u003c/em\u003e field: \u003ca href=\"https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration\"\u003ehttps://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eClick Install then you are ready to go!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch5\u003eGetting started\u003c/h5\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cem\u003eCreate an SOS download link\u003c/em\u003e to create a link for your customers to download SOS agent.\u003c/li\u003e\n\u003cli\u003eClick \u003cem\u003eInsert download link into ticket comment\u003c/em\u003e, then update your ticket to share the link. Or click \u003cem\u003eCopy\u003c/em\u003e and share the link yourself via email or other messaging.\u003c/li\u003e\n\u003cli\u003eThat’s it! Click \u003cem\u003eConnect\u003c/em\u003e to connect to the customer’s computer.\u003c/li\u003e\n\u003cli\u003eWhen you’re done, click \u003cem\u003eClose the support case\u003c/em\u003e to close the support session. Session logs will be automatically inserted as ticket comments.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch5\u003eNote\u003c/h5\u003e\n\n\u003col\u003e\n\u003cli\u003ePlease make sure you have Splashtop Business app installed on your local computer (on the technician side).\u003c/li\u003e\n\u003cli\u003eBefore you can connect, your user needs to click on the SOS download link and run the SOS app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service.\n\nWith the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work.\n\nSplashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security.\n##### Key features\n- Easily start a remote session to user’s computer from within a ticket.\n- Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.\n- Automatically insert the session logs into the ticket after closing the support session.\n- Remote sessions are fully encrypted.","raw_installation_instructions":"##### Install the app\n1. Install the app from Marketplace.\n2. Create the customized comments in *Custom ticket comments to customer* field. Please use %%LINK%% as the placeholder for actual SOS download link. E.g., Please download and open SOS from %%LINK%%.\n3. Follow the instruction to create an API key then insert to the *key* field: [https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration](https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360034476831-How-to-Set-Up-API-Keys-for-Third-party-Integration)\n4. Click Install then you are ready to go!\n\n##### Getting started\n1. Click *Create an SOS download link* to create a link for your customers to download SOS agent.\n2. Click *Insert download link into ticket comment*, then update your ticket to share the link. Or click *Copy* and share the link yourself via email or other messaging.\n3. That’s it! Click *Connect* to connect to the customer’s computer.\n4. When you’re done, click *Close the support case* to close the support session. Session logs will be automatically inserted as ticket comments.\n\n##### Note\n1. Please make sure you have Splashtop Business app installed on your local computer (on the technician side).\n2. Before you can connect, your user needs to click on the SOS download link and run the SOS app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://208702.apps.zdusercontent.com/208702/assets/1593762334-4c2b6f091f6247948bd831f763707dc6/logo-small.png","large_icon":"https://208702.apps.zdusercontent.com/208702/assets/1593762334-4c2b6f091f6247948bd831f763707dc6/logo.png","screenshots":["https://208702.apps.zdusercontent.com/208702/assets/1593762334-4c2b6f091f6247948bd831f763707dc6/screenshot-0.png","https://208702.apps.zdusercontent.com/208702/assets/1593762334-4c2b6f091f6247948bd831f763707dc6/screenshot-1.png","https://208702.apps.zdusercontent.com/208702/assets/1593762334-4c2b6f091f6247948bd831f763707dc6/screenshot-2.png"],"installation_count":126},{"id":208759,"name":"Opsgenie","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":688468,"app_id":208759,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-26T15:40:21Z","updated_at":"2019-06-26T15:40:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":688467,"app_id":208759,"name":"token","kind":"text","required":false,"position":1,"created_at":"2019-06-26T15:40:21Z","updated_at":"2019-06-26T15:40:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1077,"entity_id":208759,"app_id":208759,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-26T15:40:23.000Z","updated_at":"2019-06-26T15:40:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-26T15:40:19Z","updated_at":"2025-04-04T00:04:46Z","terms_conditions_url":null,"app_organization":{"id":2458,"name":"Atlassian Opsgenie","email":"isaglam@atlassian.com","website":"https://www.opsgenie.com/","country_code":"TR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-06-26T15:40:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.atlassian.com/software/opsgenie/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2019-07-22T23:08:28Z","owner_id":269519,"author_name":"Atlassian","author_email":"integrations@opsgenie.com","author_url":"https://app.opsgenie.com","short_description":"Create Opsgenie alerts for your Zendesk tickets and take actions.","long_description":"\u003cp\u003eOpsgenie is a modern incident management platform which empowers Dev \u0026amp; Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication \u0026amp; collaboration during incident resolution process. \u003c/p\u003e\n\n\u003cp\u003eOpsgenie provides a powerful integration with Zendesk. When a new ticket is created in Zendesk, you can create a corresponding alert in Opsgenie. Opsgenie provides rich notifications based on on-call schedules, rotations and escalations; to ensure the best incident management for Zendesk users. Opsgenie\u0026#39;s integration to Zendesk enables you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eManually create alerts in OpsGenie for Zendesk tickets. Updates to the Opsgenie alert such as acknowledging or closing would be reflected to the alert details shown in the Zendesk ticket. \u003c/li\u003e\n\u003cli\u003eAdd responders to your Opsgenie alert right from your Zendesk ticket to route the alert to a specific user or team.\u003c/li\u003e\n\u003cli\u003eClose your Opsgenie alert right from your Zendesk ticket when the ticket is resolved.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn Opsgenie, obtain an API key to save as your app\u0026#39;s token in Zendesk. You can create a new (API integration)[https://docs.opsgenie.com/docs/api-integration] or use an existing API integration to get the API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen adding the Opsgenie app in Zendesk, paste the copied API key to the Token field. You can change this token after installing the app, from App Configurations tab.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Opsgenie is a modern incident management platform which empowers Dev \u0026 Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication \u0026 collaboration during incident resolution process. \n\nOpsgenie provides a powerful integration with Zendesk. When a new ticket is created in Zendesk, you can create a corresponding alert in Opsgenie. Opsgenie provides rich notifications based on on-call schedules, rotations and escalations; to ensure the best incident management for Zendesk users. Opsgenie's integration to Zendesk enables you to:\n\n* Manually create alerts in OpsGenie for Zendesk tickets. Updates to the Opsgenie alert such as acknowledging or closing would be reflected to the alert details shown in the Zendesk ticket. \n* Add responders to your Opsgenie alert right from your Zendesk ticket to route the alert to a specific user or team.\n* Close your Opsgenie alert right from your Zendesk ticket when the ticket is resolved.","raw_installation_instructions":"- In Opsgenie, obtain an API key to save as your app's token in Zendesk. You can create a new (API integration)[https://docs.opsgenie.com/docs/api-integration] or use an existing API integration to get the API key.\n\n- When adding the Opsgenie app in Zendesk, paste the copied API key to the Token field. You can change this token after installing the app, from App Configurations tab.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://208759.apps.zdusercontent.com/208759/assets/1564079988-09c733ad8135af9d7e40f43e01bc03cd/logo-small.png","large_icon":"https://208759.apps.zdusercontent.com/208759/assets/1564079988-09c733ad8135af9d7e40f43e01bc03cd/logo.png","screenshots":["https://208759.apps.zdusercontent.com/208759/assets/1564079988-09c733ad8135af9d7e40f43e01bc03cd/screenshot-0.png","https://208759.apps.zdusercontent.com/208759/assets/1564079988-09c733ad8135af9d7e40f43e01bc03cd/screenshot-1.png","https://208759.apps.zdusercontent.com/208759/assets/1564079988-09c733ad8135af9d7e40f43e01bc03cd/screenshot-2.png"],"installation_count":177},{"id":209060,"name":"Netomi Virtual Agent","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":689675,"app_id":209060,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-28T12:08:00Z","updated_at":"2019-06-28T12:08:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":689661,"app_id":209060,"name":"botId","kind":"text","required":true,"position":1,"created_at":"2019-06-28T12:07:57Z","updated_at":"2019-06-28T12:07:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":689662,"app_id":209060,"name":"botReferenceId","kind":"text","required":true,"position":2,"created_at":"2019-06-28T12:07:57Z","updated_at":"2019-06-28T12:07:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":689663,"app_id":209060,"name":"netomiAgentId","kind":"text","required":true,"position":3,"created_at":"2019-06-28T12:07:57Z","updated_at":"2019-06-28T12:07:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1888998,"app_id":209060,"name":"rejectedReason","kind":"multiline","required":true,"position":4,"created_at":"2022-02-28T18:42:13Z","updated_at":"2022-02-28T18:42:13Z","default_value":"Suggestion 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Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-06-28T12:08:02.000Z","updated_at":"2019-06-28T12:08:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":" #e67300","google_analytics_code":"UA-67083800-5","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-06-28T12:07:51Z","updated_at":"2025-11-12T23:21:27Z","terms_conditions_url":null,"app_organization":{"id":2292,"name":"Netomi","email":"support@netomi.com","website":"https://www.netomi.com/platform/integrations/zendesk?utm_source=Zendesk%20App%20Marketplace","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-06-28T12:07:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.netomi.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-12T23:21:22Z","owner_id":269519,"author_name":"Netomi","author_email":"support@netomi.com","author_url":"http://netomi.com","short_description":"Automatically resolve tickets and recommend responses to assist agents","long_description":"\u003ch2\u003eNetomi for Support\u003c/h2\u003e\n\n\u003cp\u003eThe Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including \u003ca href=\"https://blog.netomi.com/westjet-reduces-customer-resolution-time-taking-the-guest-experience-up-a-notch/\"\u003eWestJet\u003c/a\u003e, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a \u003ca href=\"https://blog.netomi.com/netomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner/\"\u003eGartner 2019 Cool Vendor in CRM and Customer Service\u003c/a\u003e and featured as a Growth Vendor in \u003ca href=\"https://blog.netomi.com/were-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report/\"\u003eForrester\u0026#39;s New Tech: Conversational AI For Customer Service\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eWith the Netomi Virtual Agent, you can: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDelegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention \u003c/li\u003e\n\u003cli\u003eLeverage AI-powered recommended replies to help your agents work faster\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTrain from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills \u003c/li\u003e\n\u003cli\u003eIntegrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions \u003c/li\u003e\n\u003cli\u003eAccess real-time analytics and reporting within the Netomi AI Studio dashboard \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security\u003c/p\u003e\n\n\u003cp\u003eWe are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk\u0026#39;s secure framework and follows strict data handling practices:\u003c/p\u003e\n\n\u003cp\u003eData Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.\u003cbr\u003e\nData Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk\u0026#39;s infrastructure.\u003cbr\u003e\nData Usage: Any accessed data is used solely to provide the app\u0026#39;s intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.\u003cbr\u003e\nData Security: We adhere to industry-standard security measures and Zendesk\u0026#39;s security guidelines to ensure customer data is protected from unauthorized access.\u003cbr\u003e\nData Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://netomi.com/integrations/zendesk?utm_source=Zendesk%20App%20Marketplace\"\u003eContact Us\u003c/a\u003e to see how Netomi can help multiply your workforce.\u003c/p\u003e\n","raw_long_description":"## Netomi for Support \n\n The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including [WestJet](https://blog.netomi.com/westjet-reduces-customer-resolution-time-taking-the-guest-experience-up-a-notch/), Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a [Gartner 2019 Cool Vendor in CRM and Customer Service](https://blog.netomi.com/netomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner/) and featured as a Growth Vendor in [Forrester's New Tech: Conversational AI For Customer Service](https://blog.netomi.com/were-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report/). \n\n With the Netomi Virtual Agent, you can: \n\n - Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention \n - Leverage AI-powered recommended replies to help your agents work faster  \n - Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills \n - Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions \n - Access real-time analytics and reporting within the Netomi AI Studio dashboard \n\n The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.\n\n\nData Privacy \u0026 Security\n\nWe are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices:\n\nData Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.\nData Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure.\nData Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.\nData Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access.\nData Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.","raw_installation_instructions":"[Contact Us](https://netomi.com/integrations/zendesk?utm_source=Zendesk%20App%20Marketplace) to see how Netomi can help multiply your workforce.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://209060.apps.zdusercontent.com/209060/assets/1761809031-b8b6f70c114c58c934383ae0475e696f/logo-small.png","large_icon":"https://209060.apps.zdusercontent.com/209060/assets/1761809031-b8b6f70c114c58c934383ae0475e696f/logo.png","screenshots":["https://209060.apps.zdusercontent.com/209060/assets/1761809031-b8b6f70c114c58c934383ae0475e696f/screenshot-0.png","https://209060.apps.zdusercontent.com/209060/assets/1761809031-b8b6f70c114c58c934383ae0475e696f/screenshot-1.png","https://209060.apps.zdusercontent.com/209060/assets/1761809031-b8b6f70c114c58c934383ae0475e696f/screenshot-2.png"],"installation_count":6},{"id":209164,"name":"Ticket Field Importer","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":690164,"app_id":209164,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-06-29T16:28:26Z","updated_at":"2019-06-29T16:28:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1081,"entity_id":209164,"app_id":209164,"amount":1000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_FLPpR4ZYOf3A1C","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BZAmhD6CcQsz3tN","cost_id":281,"cost_type":"CostStripe","active":false,"created_at":"2019-06-29T16:28:28.000Z","updated_at":"2019-06-29T16:28:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1629,"entity_id":209164,"app_id":209164,"amount":1000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1GvuJUD6CcQsz3tNEx4zSnxN","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BZAmhD6CcQsz3tN","cost_id":560,"cost_type":"CostStripe","active":true,"created_at":"2020-06-25T16:21:18.000Z","updated_at":"2020-06-25T16:21:18.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-06-29T16:28:25Z","updated_at":"2026-04-01T20:07:55Z","terms_conditions_url":"https://www.easternlogic.hk/terms","app_organization":{"id":1425,"name":"Eastern Logic","email":"support@easternlogic.hk","website":"https://www.easternlogic.hk","country_code":"HK","stripe_account_id":"acct_1BZAmhD6CcQsz3tN","state":"unpublished"},"locations":[2],"date_published":"2019-06-29T16:28:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-04-01T20:07:52Z","owner_id":269519,"author_name":"Eastern Logic","author_email":"dev@easternlogic.hk","author_url":"https://www.easternlogic.hk","short_description":"Create and Update Ticket Fields via CSV.","long_description":"\u003cp\u003eThis app provides a UI to upload a CSV file which can be used to create new dropdown ticket fields or update existing ticket fields.\u003c/p\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGE6NA8M143SVJA6PWFCT\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt\u0026#39;s pretty simple.  All you have to do is install the Ticket Field Importer app to use it immediately.  Just make sure to format the CSV file as indicated by \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360001829528-Importing-and-exporting-values-for-ticket-fields#topic_svw_jdl_dc\"\u003ethis\u003c/a\u003e Zendesk Help Center article. /n/nTo use the app, just select the field you want to update, choose the corresponding CSV file with the file selector, and then submit.  After you confirm, the status of the upload will be shown.\u003c/p\u003e\n","raw_long_description":"This app provides a UI to upload a CSV file which can be used to create new dropdown ticket fields or update existing ticket fields.\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGE6NA8M143SVJA6PWFCT) for more specific information about this app.\n\n### About Eastern Logic  \n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"It's pretty simple.  All you have to do is install the Ticket Field Importer app to use it immediately.  Just make sure to format the CSV file as indicated by [this](https://support.zendesk.com/hc/en-us/articles/360001829528-Importing-and-exporting-values-for-ticket-fields#topic_svw_jdl_dc) Zendesk Help Center article. /n/nTo use the app, just select the field you want to update, choose the corresponding CSV file with the file selector, and then submit.  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Plan your projects, assign work, manage resources and collaborate better with your team. Although Zoho Projects has an easy-to-use UI, it is also packed with immense functionality to accomodate your business growth.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation steps:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter the application\u0026#39;s title and your Zoho Project\u0026#39;s portal name for accessing your account. \u003c/li\u003e\n\u003cli\u003eEnable the role and group restrictions under General Settings. \u003c/li\u003e\n\u003cli\u003eClick on the Install button. \u003c/li\u003e\n\u003cli\u003eOpen a ticket and authenticate your account by clicking the Sign-in button in the side bar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Zoho Projects is a free online project management software that lets you create and manage your projects effectively. Plan your projects, assign work, manage resources and collaborate better with your team. Although Zoho Projects has an easy-to-use UI, it is also packed with immense functionality to accomodate your business growth.","raw_installation_instructions":"## Installation steps: \n\n 1. Enter the application's title and your Zoho Project's portal name for accessing your account. \n 2. Enable the role and group restrictions under General Settings. \n 3. Click on the Install button. \n 4. Open a ticket and authenticate your account by clicking the Sign-in button in the side bar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210114.apps.zdusercontent.com/210114/assets/1677044112-4448209a8a00fa1549ec2f5ba2b04171/logo-small.png","large_icon":"https://210114.apps.zdusercontent.com/210114/assets/1677044112-4448209a8a00fa1549ec2f5ba2b04171/logo.png","screenshots":["https://210114.apps.zdusercontent.com/210114/assets/1677044112-4448209a8a00fa1549ec2f5ba2b04171/screenshot-0.png","https://210114.apps.zdusercontent.com/210114/assets/1677044112-4448209a8a00fa1549ec2f5ba2b04171/screenshot-1.png","https://210114.apps.zdusercontent.com/210114/assets/1677044112-4448209a8a00fa1549ec2f5ba2b04171/screenshot-2.png"],"installation_count":19},{"id":210115,"name":"Zoho BugTracker","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":694007,"app_id":210115,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-05T06:02:25Z","updated_at":"2019-07-05T06:02:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":694002,"app_id":210115,"name":"client_secret_com","kind":"hidden","required":false,"position":1,"created_at":"2019-07-05T06:02:24Z","updated_at":"2019-07-05T06:02:24Z","default_value":"65220d24a1ae206ada7bf0cd74b56044b4323499db","secure":true,"scopes":null,"options":null},{"id":694003,"app_id":210115,"name":"client_secret_eu","kind":"hidden","required":false,"position":2,"created_at":"2019-07-05T06:02:24Z","updated_at":"2019-07-05T06:02:24Z","default_value":"d6e4c108e9b6b64ce6a4e0593b06e7f19d7e9e2933","secure":true,"scopes":null,"options":null},{"id":694004,"app_id":210115,"name":"client_secret_in","kind":"hidden","required":false,"position":3,"created_at":"2019-07-05T06:02:25Z","updated_at":"2019-07-05T06:02:25Z","default_value":"51f6822357050aa7028cfc43251d7d622b66f46170","secure":true,"scopes":null,"options":null},{"id":1017895,"app_id":210115,"name":"client_secret_au","kind":"hidden","required":false,"position":4,"created_at":"2020-10-15T17:19:50Z","updated_at":"2020-10-15T17:19:50Z","default_value":"e23704eb3f51187dc17c6e5235e93035661a5ff601","secure":true,"scopes":null,"options":null},{"id":694005,"app_id":210115,"name":"client_id","kind":"hidden","required":false,"position":5,"created_at":"2019-07-05T06:02:25Z","updated_at":"2020-10-15T17:19:50Z","default_value":"1000.31I0N0JV3SAF39907AH2MO0X3KLMNH","secure":true,"scopes":null,"options":null},{"id":694006,"app_id":210115,"name":"portal_name","kind":"text","required":true,"position":6,"created_at":"2019-07-05T06:02:25Z","updated_at":"2020-10-15T17:19:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1096,"entity_id":210115,"app_id":210115,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-05T06:02:27.000Z","updated_at":"2019-07-05T06:02:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-05T06:02:23Z","updated_at":"2025-04-04T00:04:48Z","terms_conditions_url":"https://www.zoho.in/terms.html","app_organization":{"id":2463,"name":"Zoho Projects","email":"support@zohoprojects.com","website":"https://www.zoho.com/projects/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-07-05T06:02:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zoho.com/bugtracker/pricing.html"},"location_names":["ticket_sidebar"],"last_update_time":"2020-10-15T17:19:46Z","owner_id":269519,"author_name":"Zoho BugTracker","author_email":"support@zohobugtracker.com","author_url":"https://go.zoho.com/PjS","short_description":"A simple bug tracking software that helps you to deliver great products on time","long_description":"\u003cp\u003eZoho BugTracker is an online bug tracking software which helps you organize and resolve issues in your projects. You can log and track bugs through their entire life cycle. The feature rich software lets you involve all stakeholders and resolve bugs with ease.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation steps:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter the application\u0026#39;s title and your Zoho BugTracker\u0026#39;s portal name for accessing your account. \u003c/li\u003e\n\u003cli\u003eEnable the role and group restrictions under General Settings. \u003c/li\u003e\n\u003cli\u003eClick on the Install button. \u003c/li\u003e\n\u003cli\u003eOpen a ticket and authenticate your account by clicking the Sign-in button in the side bar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Zoho BugTracker is an online bug tracking software which helps you organize and resolve issues in your projects. You can log and track bugs through their entire life cycle. The feature rich software lets you involve all stakeholders and resolve bugs with ease.","raw_installation_instructions":"## Installation steps: \n 1. Enter the application's title and your Zoho BugTracker's portal name for accessing your account. \n 2. Enable the role and group restrictions under General Settings. \n 3. Click on the Install button. \n 4. Open a ticket and authenticate your account by clicking the Sign-in button in the side bar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210115.apps.zdusercontent.com/210115/assets/1602779861-ed34ccbf4796deda092dadb29cb08b17/logo-small.png","large_icon":"https://210115.apps.zdusercontent.com/210115/assets/1602779861-ed34ccbf4796deda092dadb29cb08b17/logo.png","screenshots":["https://210115.apps.zdusercontent.com/210115/assets/1602779861-ed34ccbf4796deda092dadb29cb08b17/screenshot-0.png","https://210115.apps.zdusercontent.com/210115/assets/1602779861-ed34ccbf4796deda092dadb29cb08b17/screenshot-1.png","https://210115.apps.zdusercontent.com/210115/assets/1602779861-ed34ccbf4796deda092dadb29cb08b17/screenshot-2.png"],"installation_count":3},{"id":210154,"name":"Lokalise Messages for Support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":694282,"app_id":210154,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-05T11:34:34Z","updated_at":"2019-07-05T11:34:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1098,"entity_id":210154,"app_id":210154,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-05T11:34:36.000Z","updated_at":"2019-07-05T11:34:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#ff6336","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-05T11:34:33Z","updated_at":"2026-03-04T07:27:37Z","terms_conditions_url":null,"app_organization":{"id":2459,"name":"Lokalise, Inc.","email":"support@lokalise.com","website":"https://lokalise.co","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,8],"date_published":"2019-07-05T11:34:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://docs.lokalise.com/en/articles/5986561-lokalise-messages-for-zendesk-chat-and-zendesk-support-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-09-05T17:19:16Z","owner_id":269519,"author_name":"Lokalise, Inc.","author_email":"support@lokalise.com","author_url":"https://lokalise.com","short_description":"Real-time, two-way ticket translation","long_description":"\u003cp\u003eLokalise Messages for Zendesk Support and Agent Workspace\u003c/p\u003e\n\n\u003cp\u003eDeliver great customer experience, no matter where your customers are or what language they speak.\u003c/p\u003e\n\n\u003ch2\u003eLokalise Messages makes multilingual support simple\u003c/h2\u003e\n\n\u003cp\u003eLokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available. Compatible with Zendesk Agent Workspace, Lokalise Messages allows agents to communicate in 100+ languages, managing Support and Chat conversations in the same interface.\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS.\u003c/p\u003e\n\n\u003ch2\u003eKey benefits\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eLocalized customer service in real time, every time\u003c/strong\u003e – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSmooth global expansion\u003c/strong\u003e – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake smarter data-driven decisions\u003c/strong\u003e – Analyze insights on contact volume per language, to make smarter hiring decisions and feed the business with rich insights on how to prioritize expansion.\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered neural machine translation\u003c/strong\u003e – Real-time, two-way translation of messages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy setup and intuitive UI\u003c/strong\u003e – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGlossary\u003c/strong\u003e – Make sure common industry and company terminology is correctly translated or not translated at all, with customized glossary entries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics dashboard\u003c/strong\u003e – Get full visibility of customer service interactions per language with language stats dashboard and metrics.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage-based routing\u003c/strong\u003e - Detect customers’ language and route conversations to native-speaking agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eLokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language.\u003c/li\u003e\n\u003cli\u003eAgents start internal notes with ! to have their messages translated into the customer’s language.\u003c/li\u003e\n\u003cli\u003eYour customers get translated replies in real-time.\u003c/li\u003e\n\u003cli\u003eYou can change the language of the chat and your base language in the settings. It is also possible to add other languages spoken by your team as non-translatable.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eLokalise Messages for Zendesk is free; however, usage limits apply. For more pricing information you can contact us via email \u003ca href=\"mailto:hello@lokalise.com\"\u003ehello@lokalise.com\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eIf you have any questions or need further information please contact \u003ca href=\"mailto:support@lokalise.com\"\u003esupport@lokalise.com\u003c/a\u003e  or use our \u003ca href=\"https://lokalise.com/product/apps/customer-service/zendesk\"\u003ewebsite\u003c/a\u003e real-time chat.\u003c/p\u003e\n\n\u003ch2\u003eUseful links:\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://lokalise.com/messages-agreement\"\u003ePrivacy Policy and License Agreement\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.lokalise.com/en/articles/3306368-lokalise-messages-for-zendesk-support\"\u003eSupport articles\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTo start using Lokalise Messages for Zendesk Support you just need to click \u003cstrong\u003eInstall\u003c/strong\u003e from the Zendesk Marketplace. No account or prior subscription is needed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen an existing ticket and click \u003cstrong\u003eAuthorize\u003c/strong\u003e in the app sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, all new tickets, chats, and messaging conversations will be automatically translated from the detected language to your chosen base language, in real-time.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Lokalise Messages for Zendesk Support and Agent Workspace\n\nDeliver great customer experience, no matter where your customers are or what language they speak.\n\n## Lokalise Messages makes multilingual support simple\n\nLokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available. Compatible with Zendesk Agent Workspace, Lokalise Messages allows agents to communicate in 100+ languages, managing Support and Chat conversations in the same interface.\n\nDon't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS.\n\n\n## Key benefits\n\n**Localized customer service in real time, every time** – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS.\n\n**Smooth global expansion** – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction.\n\n**Make smarter data-driven decisions** – Analyze insights on contact volume per language, to make smarter hiring decisions and feed the business with rich insights on how to prioritize expansion.\n\n\n## Key features\n\n- **AI-powered neural machine translation** – Real-time, two-way translation of messages.\n- **Easy setup and intuitive UI** – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface\n- **Glossary** – Make sure common industry and company terminology is correctly translated or not translated at all, with customized glossary entries.\n- **Analytics dashboard** – Get full visibility of customer service interactions per language with language stats dashboard and metrics.\n- **Language-based routing** - Detect customers’ language and route conversations to native-speaking agents.\n\n\n## How it works\n- Lokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language.\n- Agents start internal notes with ! to have their messages translated into the customer’s language.\n- Your customers get translated replies in real-time.\n- You can change the language of the chat and your base language in the settings. It is also possible to add other languages spoken by your team as non-translatable.\n\n\n## Pricing\n\nLokalise Messages for Zendesk is free; however, usage limits apply. For more pricing information you can contact us via email [hello@lokalise.com](mailto:hello@lokalise.com)\n\n\n## Support\n\nIf you have any questions or need further information please contact [support@lokalise.com](mailto:support@lokalise.com)  or use our [website](https://lokalise.com/product/apps/customer-service/zendesk) real-time chat.\n\n\n## Useful links:\n\n[Privacy Policy and License Agreement](https://lokalise.com/messages-agreement)\n\n[Support articles](https://docs.lokalise.com/en/articles/3306368-lokalise-messages-for-zendesk-support)","raw_installation_instructions":"- To start using Lokalise Messages for Zendesk Support you just need to click **Install** from the Zendesk Marketplace. No account or prior subscription is needed.\n\n- Open an existing ticket and click **Authorize** in the app sidebar.\n\n- Once installed, all new tickets, chats, and messaging conversations will be automatically translated from the detected language to your chosen base language, in real-time.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210154.apps.zdusercontent.com/210154/assets/1692958736-b42b25518da2349d57c2c60ff0920844/support/logo-small.png","large_icon":"https://210154.apps.zdusercontent.com/210154/assets/1692958736-b42b25518da2349d57c2c60ff0920844/support/logo.png","screenshots":["https://210154.apps.zdusercontent.com/210154/assets/1692958736-b42b25518da2349d57c2c60ff0920844/support/screenshot-0.png","https://210154.apps.zdusercontent.com/210154/assets/1692958736-b42b25518da2349d57c2c60ff0920844/support/screenshot-1.png","https://210154.apps.zdusercontent.com/210154/assets/1692958736-b42b25518da2349d57c2c60ff0920844/support/screenshot-2.png"],"installation_count":94},{"id":210391,"name":"Stonly","state":"published","version":"1.8.8.9","framework_version":"2.0","parameters":[{"id":695024,"app_id":210391,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-08T21:57:58Z","updated_at":"2019-07-08T21:57:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":695020,"app_id":210391,"name":"Team","kind":"text","required":false,"position":1,"created_at":"2019-07-08T21:57:57Z","updated_at":"2019-07-08T21:57:57Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3139543,"app_id":210391,"name":"agentAssist","kind":"checkbox","required":false,"position":2,"created_at":"2024-12-26T18:27:53Z","updated_at":"2024-12-26T18:27:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3139544,"app_id":210391,"name":"KbDomain","kind":"text","required":false,"position":3,"created_at":"2024-12-26T18:27:53Z","updated_at":"2026-02-13T19:01:20Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":3139545,"app_id":210391,"name":"view","kind":"text","required":false,"position":4,"created_at":"2024-12-26T18:27:53Z","updated_at":"2026-02-13T19:01:20Z","default_value":"guides","secure":false,"scopes":null,"options":null},{"id":3139546,"app_id":210391,"name":"classicSize","kind":"checkbox","required":false,"position":5,"created_at":"2024-12-26T18:27:53Z","updated_at":"2026-02-13T19:01:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":695022,"app_id":210391,"name":"UserHistory","kind":"checkbox","required":false,"position":6,"created_at":"2019-07-08T21:57:58Z","updated_at":"2026-02-13T19:01:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":695021,"app_id":210391,"name":"Guides","kind":"checkbox","required":false,"position":7,"created_at":"2019-07-08T21:57:58Z","updated_at":"2026-02-13T19:01:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1040150,"app_id":210391,"name":"GuidesInPanel","kind":"checkbox","required":false,"position":8,"created_at":"2020-11-23T21:00:17Z","updated_at":"2026-02-13T19:01:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":695023,"app_id":210391,"name":"Search","kind":"text","required":false,"position":9,"created_at":"2019-07-08T21:57:58Z","updated_at":"2026-02-13T19:01:20Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2510848,"app_id":210391,"name":"FieldsForVariables","kind":"text","required":false,"position":10,"created_at":"2023-05-30T17:06:37Z","updated_at":"2026-02-13T19:01:20Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3245382,"app_id":210391,"name":"FilterFields","kind":"text","required":false,"position":11,"created_at":"2025-05-29T20:20:20Z","updated_at":"2026-02-13T19:01:20Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3506973,"app_id":210391,"name":"SearchTagFields","kind":"text","required":false,"position":12,"created_at":"2026-02-13T19:01:20Z","updated_at":"2026-02-13T19:01:20Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1464716,"app_id":210391,"name":"RootFolderId","kind":"text","required":false,"position":13,"created_at":"2021-07-26T18:18:03Z","updated_at":"2025-12-12T19:47:34Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":2736037,"app_id":210391,"name":"GuideToLoadId","kind":"text","required":false,"position":14,"created_at":"2023-11-01T17:33:38Z","updated_at":"2025-12-12T19:47:34Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":2764049,"app_id":210391,"name":"GuideStatus","kind":"checkbox","required":false,"position":15,"created_at":"2023-12-11T20:06:36Z","updated_at":"2025-12-12T19:47:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2821383,"app_id":210391,"name":"logEnabled","kind":"checkbox","required":false,"position":16,"created_at":"2024-02-06T21:20:52Z","updated_at":"2025-12-12T19:47:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3245383,"app_id":210391,"name":"enablePrePopulate","kind":"checkbox","required":fa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Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-08T21:58:00.000Z","updated_at":"2019-07-08T21:58:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-08T21:57:55Z","updated_at":"2026-09-03T20:46:03Z","terms_conditions_url":null,"app_organization":{"id":2380,"name":"STONLY","email":"support@stonly.com","website":"https://stonly.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2019-07-08T21:57:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://stonly.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-03T20:45:58Z","owner_id":269519,"author_name":"Stonly","author_email":"support@stonly.com","author_url":"https://stonly.com","short_description":"Interactive decision trees and automations for better agent productivity.","long_description":"\u003cp\u003eThe Stonly app for Zendesk gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving  Zendesk.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStep-by-step guides and decision trees for agents directly inside Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTwo-way communication for sending data between tickets and guides.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic ticket triage/qualification based on choices made by agents in the guide.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConditional and automated branching inside guides based on ticket data.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic search to display only guides relevant to the current ticket.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInteractive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Usage and Privacy\u003c/h3\u003e\n\n\u003cp\u003eTo provide its features, the Stonly app accesses Zendesk ticket data. We are committed to the security and privacy of your data. For a detailed explanation of the data we access, use, and store, please see our security documentation and privacy policy.\u003c/p\u003e\n\n\u003cp\u003e** \u003ca href=\"https://stonly.com/kb/guide/en/security-and-compliance-at-stonly-DS2z1NVxuO/Steps/2023123\"\u003eView Stonly\u0026#39;s Security, Compliance, and Privacy Information\u003c/a\u003e**\u003c/p\u003e\n\n\u003cp\u003eLearn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eIntegrating Stonly with Zendesk is easy!\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n1. Install the Stonly app on Zendesk from the market\u003cbr\u003e\u003cbr\u003e\n2. Create a Stonly account \u003ca href=\"https://stonly.com/\"\u003ehere\u003c/a\u003e in order to use our service on Zendesk\u003cbr\u003e\u003cbr\u003e\n3. From the Stonly back office you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate as many guides as you want\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrganize them in folders\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManage access rights for customers and agents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSee statistics on usage\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn order to view the history of user, you will need to make a few modifications to your Zendesk template. All the details are described \u003ca href=\"https://stonly.com/guide/181/Steps/1062\"\u003ein this guide\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The Stonly app for Zendesk gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving  Zendesk.  \n\n* Step-by-step guides and decision trees for agents directly inside Zendesk.  \n* Two-way communication for sending data between tickets and guides.  \n* Automatic ticket triage/qualification based on choices made by agents in the guide.  \n* Conditional and automated branching inside guides based on ticket data.  \n* Automatic search to display only guides relevant to the current ticket.  \n* Interactive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.  \n\n### Data Usage and Privacy\n\nTo provide its features, the Stonly app accesses Zendesk ticket data. We are committed to the security and privacy of your data. For a detailed explanation of the data we access, use, and store, please see our security documentation and privacy policy.\n\n** [View Stonly's Security, Compliance, and Privacy Information](https://stonly.com/kb/guide/en/security-and-compliance-at-stonly-DS2z1NVxuO/Steps/2023123)**\n\nLearn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/","raw_installation_instructions":"**Integrating Stonly with Zendesk is easy!**    \n1. Install the Stonly app on Zendesk from the market  \n2. Create a Stonly account [here](https://stonly.com/) in order to use our service on Zendesk  \n3. From the Stonly back office you can:  \n\n  * Create as many guides as you want  \n  * Organize them in folders  \n  * Manage access rights for customers and agents  \n  * See statistics on usage   \n\nIn order to view the history of user, you will need to make a few modifications to your Zendesk template. All the details are described [in this guide](https://stonly.com/guide/181/Steps/1062).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210391.apps.zdusercontent.com/210391/assets/1787853837-6bfe4c77374c406c4c7fc24d5a1bdde8/logo-small.png","large_icon":"https://210391.apps.zdusercontent.com/210391/assets/1787853837-6bfe4c77374c406c4c7fc24d5a1bdde8/logo.png","screenshots":["https://210391.apps.zdusercontent.com/210391/assets/1787853837-6bfe4c77374c406c4c7fc24d5a1bdde8/screenshot-0.png","https://210391.apps.zdusercontent.com/210391/assets/1787853837-6bfe4c77374c406c4c7fc24d5a1bdde8/screenshot-1.png","https://210391.apps.zdusercontent.com/210391/assets/1787853837-6bfe4c77374c406c4c7fc24d5a1bdde8/screenshot-2.png"],"installation_count":87},{"id":210695,"name":"Realtime Dashboard by BCR.CX","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":695976,"app_id":210695,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-10T19:13:40Z","updated_at":"2019-07-10T19:13:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":695972,"app_id":210695,"name":"users_to_hide","kind":"hidden","required":false,"position":1,"created_at":"2019-07-10T19:13:39Z","updated_at":"2019-07-10T19:13:39Z","default_value":"[]","secure":false,"scopes":null,"options":null},{"id":695973,"app_id":210695,"name":"groups_to_hide","kind":"hidden","required":false,"position":2,"created_at":"2019-07-10T19:13:39Z","updated_at":"2019-07-10T19:13:39Z","default_value":"[]","secure":false,"scopes":null,"options":null},{"id":695974,"app_id":210695,"name":"status","kind":"hidden","required":false,"position":3,"created_at":"2019-07-10T19:13:39Z","updated_at":"2019-07-10T19:13:39Z","default_value":"[{\"status\":\"new\",\"show\":true,\"color\":\"rgb(254, 176, 25)\"},{\"status\":\"open\",\"show\":true,\"color\":\"rgb(255, 69, 96)\"},{\"status\":\"pending\",\"show\":true,\"color\":\"rgb(0, 143, 251)\"},{\"status\":\"hold\",\"show\":true,\"color\":\"#222\"}]","secure":false,"scopes":null,"options":null},{"id":695975,"app_id":210695,"name":"debug","kind":"hidden","required":false,"position":4,"created_at":"2019-07-10T19:13:39Z","updated_at":"2019-07-10T19:13:39Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":1102,"entity_id":210695,"app_id":210695,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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This will allow you to monitor important metrics in real-time and make faster and more effective decisions.\u003c/p\u003e\n\n\u003ch3\u003eWhy choose BCR.CX\u0026#39;s apps?\u003c/h3\u003e\n\n\u003cp\u003eBCR.CX is a company specializing in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), developing apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX\u0026#39;s apps, customers can rely on quality products that will increase their teams\u0026#39; efficiency and productivity. To learn more about BCR.CX\u0026#39;s services and products, visit their website at \u003ca href=\"https://bcrcx.com/\"\u003ehttps://bcrcx.com/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Realtime Dashboard by BCR.CX:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in your Zendesk support account, click on the Admin icon in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace and search for the Realtime Dashboard by BCR.CX.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick in install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### What is the Realtime Dashboard?\nThe Realtime Dashboard is a Zendesk app developed by BCR.CX that allows monitoring and visualizing real-time data such as the number of open tickets, average response time, and other key performance indicators.![](https://imgur.com/8CsEAr8.gif) With the Realtime Dashboard, users can make more informed decisions and quickly respond to customer needs.\n\n### How to use the Realtime Dashboard?\nTo use the Realtime Dashboard, simply install the app on your Zendesk account and customize the widgets according to your team's needs.![](https://imgur.com/sNB9kFN.gif) You can create widgets to monitor different metrics and set up alerts to be notified when a certain indicator reaches a specific limit. This will allow you to monitor important metrics in real-time and make faster and more effective decisions.\n\n### Why choose BCR.CX's apps?\nBCR.CX is a company specializing in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), developing apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX's apps, customers can rely on quality products that will increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit their website at [https://bcrcx.com/](https://bcrcx.com/).","raw_installation_instructions":"To install Realtime Dashboard by BCR.CX:\n\n1. Log in your Zendesk support account, click on the Admin icon in the sidebar.\n\n2. Select Apps \u003e Marketplace and search for the Realtime Dashboard by BCR.CX.\n\n3. Click in install.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210695.apps.zdusercontent.com/210695/assets/1680545133-c11896103930ebb249e8f2df11a6687b/logo-small.png","large_icon":"https://210695.apps.zdusercontent.com/210695/assets/1680545133-c11896103930ebb249e8f2df11a6687b/logo.png","screenshots":["https://210695.apps.zdusercontent.com/210695/assets/1680545133-c11896103930ebb249e8f2df11a6687b/screenshot-0.png","https://210695.apps.zdusercontent.com/210695/assets/1680545133-c11896103930ebb249e8f2df11a6687b/screenshot-1.png","https://210695.apps.zdusercontent.com/210695/assets/1680545133-c11896103930ebb249e8f2df11a6687b/screenshot-2.png"],"installation_count":290},{"id":210789,"name":"WooCommerce Orders","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":696267,"app_id":210789,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-11T09:22:19Z","updated_at":"2019-07-11T09:22:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":696266,"app_id":210789,"name":"mwb_store_url","kind":"url","required":true,"position":1,"created_at":"2019-07-11T09:22:19Z","updated_at":"2019-07-11T09:22:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1170,"entity_id":210789,"app_id":210789,"amount":1000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_FM7wACDPV2fEdq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1EqhxqEqaiTIBg6C","cost_id":307,"cost_type":"CostStripe","active":true,"created_at":"2019-08-21T17:03:44.000Z","updated_at":"2025-09-18T19:50:53.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":7}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-07-11T09:22:18Z","updated_at":"2026-04-07T18:11:51Z","terms_conditions_url":"https://wpswings.com/terms-and-conditions/","app_organization":{"id":2468,"name":"WP Swings","email":"support@wpswings.com","website":"https://wpswings.com/","country_code":"IN","stripe_account_id":"acct_1EqhxqEqaiTIBg6C","state":null},"locations":[3],"date_published":"2019-07-11T09:22:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-07T18:11:45Z","owner_id":269519,"author_name":"wpswings","author_email":"support@wpswings.com","author_url":"https://wpswings.com","short_description":"Get your WooCommerce customer's Order Details.","long_description":"\u003cp\u003e\u003cstrong\u003eWooCommerce Orders\u003c/strong\u003e syncs your WooCommerce order details effortlessly with the free \u003cstrong\u003eOrder Sync with Zendesk for WooCommerce\u003c/strong\u003e Plugin. This integration ensures that all orders and related tickets from any customer are visible within the Zendesk app. This streamlined process simplifies ticket resolution, contributing to greater customer satisfaction.\u003c/p\u003e\n\n\u003ch1\u003eKey Features\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Admin Report Section\u003c/strong\u003e – Admins can easily view all tickets and their details through a table created in the Zendesk app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Real View\u003c/strong\u003e – View the order status of your tickets associated with them as soon as the orders sync.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Order Details\u003c/strong\u003e – Shows your WooCommerce store\u0026#39;s customer order details.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. View on Priority\u003c/strong\u003e – See the top five orders in one place.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. WooCommerce Integration\u003c/strong\u003e – Facilitates seamless integration between your WooCommerce account and Zendesk dashboard.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e6. HPOS Compatible\u003c/strong\u003e – Compatible with the HPOS functionality of WooCommerce.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e7. Chat History\u003c/strong\u003e – Customers can view full chat logs with agents for raised tickets in the Ticket-History section, displayed in a chat popup in chronological order.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e8. Pre-requisites\u003c/strong\u003e – The Zendesk application works only with the free \u003ca href=\"https://wordpress.org/plugins/mwb-zendesk-woo-order-sync/\"\u003eOrder Sync with Zendesk for WooCommerce\u003c/a\u003e plugin listed on the WordPress.org marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eStill got questions? If you want more functionality, we can discuss it \u003ca href=\"https://wpswings.com/contact-us/\"\u003ehere\u003c/a\u003e. *\u003c/em\u003eWP Swings** is a leading product-based organization providing one-stop solutions in WordPress Services, WooCommerce Services, Website Optimization, Security and Maintenance Services, enhancing your overall user experience.*\u003c/p\u003e\n\n\u003ch2\u003ePrivacy \u0026amp; Data Handling\u003c/h2\u003e\n\n\u003cp\u003eWe take your customers\u0026#39; privacy seriously. \u003cstrong\u003eWooCommerce Orders\u003c/strong\u003e only accesses order and ticket information needed to sync with Zendesk. We do not share, sell, or expose this data to unauthorized parties. All data transmission is secure, and your information is handled according to our \u003ca href=\"https://wpswings.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk application and configure the app settings: :\u003cbr\u003e\n\u0026gt;Title: Add name for the application.\u003cbr\u003e\n\u0026gt;Store URL:  Add the URL to your WooCommerce store.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDownload and install our \u003ca href=\"https://wordpress.org/plugins/mwb-zendesk-woo-order-sync/\"\u003eOrder Sync with Zendesk for WooCommerce\u003c/a\u003e free plugin from wordpress.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**WooCommerce Orders** syncs your WooCommerce order details effortlessly with the free **Order Sync with Zendesk for WooCommerce** Plugin. This integration ensures that all orders and related tickets from any customer are visible within the Zendesk app. This streamlined process simplifies ticket resolution, contributing to greater customer satisfaction.\n\n# Key Features #\n\n**1. Admin Report Section** – Admins can easily view all tickets and their details through a table created in the Zendesk app.\n\n**2. Real View** – View the order status of your tickets associated with them as soon as the orders sync.\n\n**3. Order Details** – Shows your WooCommerce store's customer order details.\n\n**4. View on Priority** – See the top five orders in one place.\n\n**5. WooCommerce Integration** – Facilitates seamless integration between your WooCommerce account and Zendesk dashboard.\n\n**6. HPOS Compatible** – Compatible with the HPOS functionality of WooCommerce.\n\n**7. Chat History** – Customers can view full chat logs with agents for raised tickets in the Ticket-History section, displayed in a chat popup in chronological order.\n\n**8. Pre-requisites** – The Zendesk application works only with the free [Order Sync with Zendesk for WooCommerce](https://wordpress.org/plugins/mwb-zendesk-woo-order-sync/) plugin listed on the WordPress.org marketplace.\n\n*Still got questions? If you want more functionality, we can discuss it [here](https://wpswings.com/contact-us/). **WP Swings** is a leading product-based organization providing one-stop solutions in WordPress Services, WooCommerce Services, Website Optimization, Security and Maintenance Services, enhancing your overall user experience.*\n\n## Privacy \u0026 Data Handling\nWe take your customers' privacy seriously. **WooCommerce Orders** only accesses order and ticket information needed to sync with Zendesk. We do not share, sell, or expose this data to unauthorized parties. All data transmission is secure, and your information is handled according to our [Privacy Policy](https://wpswings.com/privacy-policy/).","raw_installation_instructions":" \n## Installation Instructions    \n\n1. Install the Zendesk application and configure the app settings: :   \n    \u003eTitle: Add name for the application.   \n    \u003eStore URL:  Add the URL to your WooCommerce store.  \n2. Download and install our [Order Sync with Zendesk for WooCommerce](https://wordpress.org/plugins/mwb-zendesk-woo-order-sync/) free plugin from wordpress.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210789.apps.zdusercontent.com/210789/assets/1773899029-ad70d40f5a15277fe21033fc5c8e23d2/logo-small.png","large_icon":"https://210789.apps.zdusercontent.com/210789/assets/1773899029-ad70d40f5a15277fe21033fc5c8e23d2/logo.png","screenshots":["https://210789.apps.zdusercontent.com/210789/assets/1773899029-ad70d40f5a15277fe21033fc5c8e23d2/screenshot-0.png","https://210789.apps.zdusercontent.com/210789/assets/1773899029-ad70d40f5a15277fe21033fc5c8e23d2/screenshot-1.png","https://210789.apps.zdusercontent.com/210789/assets/1773899029-ad70d40f5a15277fe21033fc5c8e23d2/screenshot-2.png"],"installation_count":33},{"id":210988,"name":"ZIWO","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":696983,"app_id":210988,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-12T09:10:12Z","updated_at":"2019-07-12T09:10:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1110,"entity_id":210988,"app_id":210988,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-12T09:10:14.000Z","updated_at":"2019-07-12T09:10:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-12T09:10:08Z","updated_at":"2026-02-23T23:16:18Z","terms_conditions_url":null,"app_organization":{"id":2097,"name":"ZIWO","email":"support@aswat-telecom.com","website":"https://www.ziwo.io/","country_code":"AE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2019-07-12T09:10:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-02-23T23:16:12Z","owner_id":269519,"author_name":"ZIWO","author_email":"support@ziwo.io","author_url":"https://ziwo.io/","short_description":"Simply. Talk to your clients!","long_description":"\u003ch1\u003eZIWO - ZENDESK Integration\u003c/h1\u003e\n\n\u003cp\u003eNow you can call \u0026amp; receive calls directly from Zendesk using ZIWO! This smooth integration enables any team to engage more with clients and helps them focus on their customer support tasks, sales, and any other interaction with customers. Agents don’t have to login or navigate multiple interfaces anymore, now they can stay on ZENDESK while ZIWO acts behind the scenes.\u003cbr\u003e\u003cbr\u003e\n Change the way you connect with customers within Zendesk by using ZIWO easy phone calling!  \u003c/p\u003e\n\n\u003cp\u003e# What You Can Do With The Latest Build of ZIWO-ZENDESK? \u003cbr\u003e\n -Deliver customers with \u003cstrong\u003epersonalized support\u003c/strong\u003e by viewing a customer\u0026#39;s contact history and details before jumping on a call. \u003cbr\u003e\n -\u003cstrong\u003eTransfer\u003c/strong\u003e your call to a queue or to an agent \u003cstrong\u003eafter you answer\u003c/strong\u003e an \u003cstrong\u003einbound call\u003c/strong\u003e or make an \u003cstrong\u003eoutbound call\u003c/strong\u003e, and at the same time, the associated ticket automatically will be opened. \u003cbr\u003e\n -Make \u003cstrong\u003econference calls\u003c/strong\u003e in which you’ll be able to talk to 5 or more people at the same time. \u003cbr\u003e\n -After ending a call, all related \u003cstrong\u003edetails \u0026amp; activity\u003c/strong\u003e will be logged directly into \u003cstrong\u003eZendesk call history\u003c/strong\u003e, and also you can view call logs via the smart dial-pad. \u003cbr\u003e\n -An active link to the call recordings will show up on the “Views” section, also you can find the call recording on the “Customers” section in ZENDESK. \u003cbr\u003e\n -A \u003cstrong\u003eClick to Call\u003c/strong\u003e button will be placed next to the customer\u0026#39;s phone number, so you can call your customers directly from the ZENDESK, and also you can call back customers immediately. \u003cbr\u003e\n -Receive and view all \u003cstrong\u003eincoming calls\u003c/strong\u003e smoothly with a call pop showcasing all incoming calls within your Zendesk account.\u003cbr\u003e\u003cbr\u003e\n -Call history and voice recordings to get \u003cstrong\u003eintegrated immediately\u003c/strong\u003e into a \u003cstrong\u003enew ticket\u003c/strong\u003e for better traceability. \u003cbr\u003e\n -\u003cstrong\u003eAgent Statistics\u003c/strong\u003e: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track. \u003cbr\u003e\n -Select \u003cstrong\u003ePreferable Language\u003c/strong\u003e in which agent prefer, whether its in \u003cstrong\u003eEnglish or Arabic\u003c/strong\u003e! All of ZIWO\u0026#39;s components are in Arabic now! \u003cbr\u003e\n -The \u003cstrong\u003esmart dialer\u003c/strong\u003e allows agents to make \u003cstrong\u003eoutbound calls\u003c/strong\u003e to any phone number. All you need is to choose the country and dial the number directly. \u003cbr\u003e\n -\u003cstrong\u003eSearch\u003c/strong\u003e within Zendesk \u003cstrong\u003econtacts\u003c/strong\u003e easily. \u003cbr\u003e\n -\u003cstrong\u003eCreate new contact\u003c/strong\u003e smoothly by entering the contact\u0026#39;s first name, last name, email, and phone number. \u003cbr\u003e\n -\u003cstrong\u003eAdd notes\u003c/strong\u003e to your client profiles to keep track of their \u003cstrong\u003epreferences\u003c/strong\u003e. \u003cbr\u003e\n -\u003cstrong\u003eChange Your Status\u003c/strong\u003e so the team can also view your status (Available, On Break,), so they always have the current system status at their fingertips.\u003cbr\u003e\u003cbr\u003e\n  \u003ca href=\"https://www.youtube.com/watch?v=aGONumNaeVY\"\u003e\u003cimg src=\"https://www.ziwo.io/wp-content/uploads/2023/02/ThumbNail-Zendesk-Play_4.2.1.png\" alt=\"INTRODUCING ZIWO WITHIN ZENDESK\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eBy installing this application, you agree to our \u003ca href=\"https://www.ziwo.io/privacy/\"\u003eTerms and Conditions \u0026amp; Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow To Install This Integration?\u003c/h1\u003e\n\n\u003cp\u003eZIWO app only works with Google Chrome and requires Zendesk Talk Partner Edition. \u003cbr\u003e\n ### Sign up at ziwo.io \u003cbr\u003e\n Sign up at https://www.ziwo.io for a free trial or contact us at partners@ziwo.io to get phone numbers from any country in the world. ZIWO can be deployed on any public or private cloud and has its own telecom network, providing virtual phone numbers - DID - from any country in the world \u003cbr\u003e\n - America \u003cbr\u003e\n - Europe \u003cbr\u003e\n - Middle-East: UAE, Saudi Arabia KSA, Kuwait, Oman, Bahrain \u003cbr\u003e\n - Africa \u003cbr\u003e\n - Asia \u003cbr\u003e\n - Oceania \u003cbr\u003e\n - Connect your SIP trunk \u003cbr\u003e\n ### Install the app \u003cbr\u003e\n Just click Install \u003cbr\u003e\n ### Open app \u003cbr\u003e\n After installing this app click top bar ZIWO icon to complete the app configuration. \u003cbr\u003e\n ### Support \u003cbr\u003e\n Look for a complete guide on our support portal https://support.ziwo.io For additional information contact us at https://www.ziwo.io/contact-us/ \u003c/p\u003e\n","raw_long_description":"# ZIWO - ZENDESK Integration  \n  \n Now you can call \u0026 receive calls directly from Zendesk using ZIWO! This smooth integration enables any team to engage more with clients and helps them focus on their customer support tasks, sales, and any other interaction with customers. Agents don’t have to login or navigate multiple interfaces anymore, now they can stay on ZENDESK while ZIWO acts behind the scenes.  \n Change the way you connect with customers within Zendesk by using ZIWO easy phone calling!  \n  \n # What You Can Do With The Latest Build of ZIWO-ZENDESK? \n -Deliver customers with **personalized support** by viewing a customer's contact history and details before jumping on a call. \n -**Transfer** your call to a queue or to an agent **after you answer** an **inbound call** or make an **outbound call**, and at the same time, the associated ticket automatically will be opened. \n -Make **conference calls** in which you’ll be able to talk to 5 or more people at the same time. \n -After ending a call, all related **details \u0026 activity** will be logged directly into **Zendesk call history**, and also you can view call logs via the smart dial-pad. \n -An active link to the call recordings will show up on the “Views” section, also you can find the call recording on the “Customers” section in ZENDESK. \n -A **Click to Call** button will be placed next to the customer's phone number, so you can call your customers directly from the ZENDESK, and also you can call back customers immediately. \n -Receive and view all **incoming calls** smoothly with a call pop showcasing all incoming calls within your Zendesk account.  \n -Call history and voice recordings to get **integrated immediately** into a **new ticket** for better traceability. \n -**Agent Statistics**: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track. \n -Select **Preferable Language** in which agent prefer, whether its in **English or Arabic**! All of ZIWO's components are in Arabic now! \n -The **smart dialer** allows agents to make **outbound calls** to any phone number. All you need is to choose the country and dial the number directly. \n -**Search** within Zendesk **contacts** easily. \n -**Create new contact** smoothly by entering the contact's first name, last name, email, and phone number. \n -**Add notes** to your client profiles to keep track of their **preferences**. \n -**Change Your Status** so the team can also view your status (Available, On Break,), so they always have the current system status at their fingertips.  \n  [![INTRODUCING ZIWO WITHIN ZENDESK](https://www.ziwo.io/wp-content/uploads/2023/02/ThumbNail-Zendesk-Play_4.2.1.png)](https://www.youtube.com/watch?v=aGONumNaeVY)  \n  \n By installing this application, you agree to our [Terms and Conditions \u0026 Privacy Policy](https://www.ziwo.io/privacy/).","raw_installation_instructions":"# How To Install This Integration?  \n ZIWO app only works with Google Chrome and requires Zendesk Talk Partner Edition. \n ### Sign up at ziwo.io \n Sign up at https://www.ziwo.io for a free trial or contact us at partners@ziwo.io to get phone numbers from any country in the world. ZIWO can be deployed on any public or private cloud and has its own telecom network, providing virtual phone numbers - DID - from any country in the world \n - America \n - Europe \n - Middle-East: UAE, Saudi Arabia KSA, Kuwait, Oman, Bahrain \n - Africa \n - Asia \n - Oceania \n - Connect your SIP trunk \n ### Install the app \n Just click Install \n ### Open app \n After installing this app click top bar ZIWO icon to complete the app configuration. \n ### Support \n Look for a complete guide on our support portal https://support.ziwo.io For additional information contact us at https://www.ziwo.io/contact-us/ \n ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://210988.apps.zdusercontent.com/210988/assets/1771582271-c948bce1bec0ac25d2a752d26b07ed7a/logo-small.png","large_icon":"https://210988.apps.zdusercontent.com/210988/assets/1771582271-c948bce1bec0ac25d2a752d26b07ed7a/logo.png","screenshots":["https://210988.apps.zdusercontent.com/210988/assets/1771582271-c948bce1bec0ac25d2a752d26b07ed7a/screenshot-0.png","https://210988.apps.zdusercontent.com/210988/assets/1771582271-c948bce1bec0ac25d2a752d26b07ed7a/screenshot-1.png","https://210988.apps.zdusercontent.com/210988/assets/1771582271-c948bce1bec0ac25d2a752d26b07ed7a/screenshot-2.png"],"installation_count":33},{"id":211020,"name":"Streams","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":697138,"app_id":211020,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-12T13:42:03Z","updated_at":"2019-07-12T13:42:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1111,"entity_id":211020,"app_id":211020,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-12T13:42:05.000Z","updated_at":"2019-07-12T13:42:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-12T13:42:02Z","updated_at":"2026-06-11T20:42:57Z","terms_conditions_url":null,"app_organization":{"id":2499,"name":"PanTerra Networks Inc.,","email":"zendesk@panterranetworks.com","website":"https://www.panterranetworks.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7,3],"date_published":"2026-06-11T20:42:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.panterranetworks.com/pricing.php"},"location_names":["top_bar","background","ticket_sidebar"],"last_update_time":"2026-06-04T21:09:59Z","owner_id":269519,"author_name":"Panterra Networks Inc.","author_email":"panterradev@gmail.com","author_url":"https://www.panterranetworks.com","short_description":"Integration with Streams Unified Communications","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStreams is a CTI (Computer Telephony Integration) adapter that connects Panterra\u0026#39;s telephony system with Zendesk, enabling agents to manage inbound and outbound calls directly within the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003cbr\u003e\n- Auto-creates Zendesk tickets on inbound and outbound calls\u003cbr\u003e\n- Automatically links calls to existing open tickets\u003cbr\u003e\n- Displays caller information and ticket history during live calls\u003cbr\u003e\n- Updates tickets with call duration and outcome on hangup\u003cbr\u003e\n- Supports both auto-create and manual ticket selection workflows\u003c/p\u003e\n\n\u003cp\u003eData Handling \u0026amp; Privacy:\u003cbr\u003e\n- Phone numbers of callers are used solely to search for or create Zendesk user records and associate them with support tickets.\u003cbr\u003e\n- Call metadata (call ID, duration, direction, timestamp) is written as private comments on tickets and is never shared with third parties.\u003cbr\u003e\n- Zendesk user IDs are temporarily cached in the browser\u0026#39;s localStorage to reduce redundant API calls and are not transmitted externally.\u003cbr\u003e\n- No customer data is stored on our servers beyond standard call logging for support and debugging purposes.\u003cbr\u003e\n- All data handling complies with applicable privacy regulations.\u003c/p\u003e\n\n\u003cp\u003eFor more information, please review our Privacy Policy: https://www.panterranetworks.com/privacy-statement\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eGetting Started\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to Zendesk and click Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder \u0026#39;Apps\u0026#39; section, select \u0026#39;Marketplace\u0026#39;. This will redirect you to Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eSearch \u0026#39;Streams\u0026#39; in the search bar and select \u0026#39;Streams\u0026#39; app from search results.\u003c/li\u003e\n\u003cli\u003eClick Install in the next page that appears.\u003c/li\u003e\n\u003cli\u003eSelect the account from drop-down menu for which you want to install this app and click Install button.\u003c/li\u003e\n\u003cli\u003eClick Install to finish the installation process.\u003c/li\u003e\n\u003cli\u003eOnce the app is installed successfully, click Streams Phone icon on the top and login to the app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch5\u003eNote: Only Administrator can install this app.\u003c/h5\u003e\n\n\u003ch5\u003eRefer to the \u003ca href=\"https://streams.us/crm/zendesk/marketplace/integration.html\"\u003eAdmin Guide\u003c/a\u003e\u003c/h5\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nStreams is a CTI (Computer Telephony Integration) adapter that connects Panterra's telephony system with Zendesk, enabling agents to manage inbound and outbound calls directly within the Zendesk interface.\n\nKey Features:\n- Auto-creates Zendesk tickets on inbound and outbound calls\n- Automatically links calls to existing open tickets\n- Displays caller information and ticket history during live calls\n- Updates tickets with call duration and outcome on hangup\n- Supports both auto-create and manual ticket selection workflows\n\nData Handling \u0026 Privacy:\n- Phone numbers of callers are used solely to search for or create Zendesk user records and associate them with support tickets.\n- Call metadata (call ID, duration, direction, timestamp) is written as private comments on tickets and is never shared with third parties.\n- Zendesk user IDs are temporarily cached in the browser's localStorage to reduce redundant API calls and are not transmitted externally.\n- No customer data is stored on our servers beyond standard call logging for support and debugging purposes.\n- All data handling complies with applicable privacy regulations.\n\nFor more information, please review our Privacy Policy: https://www.panterranetworks.com/privacy-statement","raw_installation_instructions":"#### Getting Started\n 1. Login to Zendesk and click Admin icon in the navigation bar.\n 2. Under 'Apps' section, select 'Marketplace'. This will redirect you to Zendesk marketplace.\n 3. Search 'Streams' in the search bar and select 'Streams' app from search results.\n 4. Click Install in the next page that appears.\n 5. Select the account from drop-down menu for which you want to install this app and click Install button.\n 6. Click Install to finish the installation process.\n 7. Once the app is installed successfully, click Streams Phone icon on the top and login to the app.\n\n##### Note: Only Administrator can install this app.\n\n##### Refer to the [Admin Guide](https://streams.us/crm/zendesk/marketplace/integration.html)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://211020.apps.zdusercontent.com/211020/assets/1780480963-618346f86bbc496c5e778686c93d741f/logo-small.png","large_icon":"https://211020.apps.zdusercontent.com/211020/assets/1780480963-618346f86bbc496c5e778686c93d741f/logo.png","screenshots":["https://211020.apps.zdusercontent.com/211020/assets/1780480963-618346f86bbc496c5e778686c93d741f/screenshot-0.png","https://211020.apps.zdusercontent.com/211020/assets/1780480963-618346f86bbc496c5e778686c93d741f/screenshot-1.png","https://211020.apps.zdusercontent.com/211020/assets/1780480963-618346f86bbc496c5e778686c93d741f/screenshot-2.png"],"installation_count":2},{"id":211060,"name":"TypeGenie Smart Autocomplete","state":"published","version":"0.0.19","framework_version":"2.0","parameters":[{"id":697247,"app_id":211060,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-12T20:35:27Z","updated_at":"2019-07-12T20:35:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":697246,"app_id":211060,"name":"url","kind":"hidden","required":false,"position":1,"created_at":"2019-07-12T20:35:27Z","updated_at":"2026-02-25T21:31:09Z","default_value":"https://api.typegenie.net","secure":false,"scopes":null,"options":null},{"id":3521243,"app_id":211060,"name":"oauth_callback_url","kind":"hidden","required":false,"position":2,"created_at":"2026-02-25T21:31:09Z","updated_at":"2026-02-25T21:31:09Z","default_value":"https://api.typegenie.net/api/auth/zendesk/oauth/callback","secure":false,"scopes":null,"options":null},{"id":873833,"app_id":211060,"name":"app_name","kind":"hidden","required":false,"position":3,"created_at":"2020-04-06T18:10:36Z","updated_at":"2026-02-25T21:31:09Z","default_value":"TypeGenie","secure":false,"scopes":null,"options":null}],"plans":[{"id":1112,"entity_id":211060,"app_id":211060,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-12T20:35:29.000Z","updated_at":"2019-07-12T20:35:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":38,"average":5,"count":{"5":38,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#97D4FE","google_analytics_code":"G-QBPG53CD45","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-12T20:35:26Z","updated_at":"2026-08-07T21:19:39Z","terms_conditions_url":null,"app_organization":{"id":1204,"name":"True AI","email":"hi@typegenie.net","website":"trueai.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,10,4,1,2],"date_published":"2025-11-25T21:27:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.typegenie.net/pricing"},"location_names":["ticket_sidebar","ticket_editor","new_ticket_sidebar","top_bar","nav_bar"],"last_update_time":"2026-08-07T21:19:28Z","owner_id":269519,"author_name":"TypeGenie","author_email":"hi@typegenie.net","author_url":"https://typegenie.net","short_description":"The only autocomplete app for Zendesk. Agents type less and resolve faster.","long_description":"\u003ch1\u003eThe Only Autocomplete App on the Zendesk Marketplace\u003c/h1\u003e\n\n\u003cp\u003eTypeGenie completes your agents\u0026#39; sentences as they type - right inside the Zendesk composer. Suggestions appear as ghost text; press \u003cstrong\u003eTab\u003c/strong\u003e to accept, or just keep typing to ignore. Like Gmail\u0026#39;s Smart Compose, but trained on your team\u0026#39;s own resolved tickets, so every completion matches your products, your policies, and your tone of voice.\u003c/p\u003e\n\n\u003ch2\u003eWhy Teams Install TypeGenie\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCut repetitive typing\u003c/strong\u003e - Most support replies contain repeated elements. TypeGenie predicts them so your agents never retype them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e5-15% productivity gains per agent\u003c/strong\u003e - Reported by teams using TypeGenie completions every day.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo templates or macros to maintain\u003c/strong\u003e - TypeGenie learns from your ticket history and keeps improving the more your team writes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks in every language\u003c/strong\u003e - Completions learn your team\u0026#39;s writing style, whatever language you support in.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOn-brand by default\u003c/strong\u003e - Suggestions are drawn from your best past replies, keeping tone consistent across the team, including brand-new hires.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRated 5 stars by Zendesk support teams.\u003c/p\u003e\n\n\u003ch2\u003eWhat Agents See\u003c/h2\u003e\n\n\u003cp\u003eAn agent starts typing \u0026quot;Thanks for reaching...\u0026quot; and TypeGenie suggests the rest of the sentence in grey ghost text. One press of Tab and it\u0026#39;s written. No popups, no context switching, no separate dashboard.\u003c/p\u003e\n\n\u003ch2\u003eAlso Included\u003c/h2\u003e\n\n\u003cp\u003eAutocomplete is the heart of TypeGenie, and it ships with a full AI toolkit in the ticket sidebar:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFull reply generation (MessageGenie)\u003c/strong\u003e - Create a customer-ready reply from ticket context, or continue an agent\u0026#39;s draft.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHelp Center article suggestions (ArticleGenie)\u003c/strong\u003e - Find and insert relevant article links in seconds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimilar-ticket solutions (TicketGenie)\u003c/strong\u003e - See how your team solved the same issue before.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTone guidance (ToneGenie)\u003c/strong\u003e - Keep replies professional, empathetic, and aligned with your brand voice.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSetup Takes About 2 Minutes\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall this app (a Zendesk admin needs to approve it).\u003c/li\u003e\n\u003cli\u003eAdd the free companion Chrome extension - it powers autocomplete inside the composer.\u003c/li\u003e\n\u003cli\u003eOpen any ticket - TypeGenie appears in the ticket sidebar and asks you to connect your account. Approve the connection and completions start appearing as agents type.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eTypeGenie is free to install. Visit \u003ca href=\"https://typegenie.net\"\u003etypegenie.net\u003c/a\u003e for plans, or email \u003ca href=\"mailto:info@typegenie.net\"\u003einfo@typegenie.net\u003c/a\u003e and we\u0026#39;ll set your team up with a trial.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and Security\u003c/h2\u003e\n\n\u003cp\u003eTypeGenie is committed to protecting your data. We process ticket content and user interactions to provide AI-powered suggestions. All data is encrypted in transit and at rest, and we never share your data with third parties. For complete details, see our \u003ca href=\"https://typegenie.net/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGet Set Up in About 2 Minutes\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this page. A Zendesk admin approves the app for your account.\u003c/li\u003e\n\u003cli\u003eAdd the free \u003ca href=\"https://chrome.google.com/webstore/detail/typegenie-for-zendesk/nfobgnbegdmblmlicigodlmaicopjmjb\"\u003eTypeGenie companion extension\u003c/a\u003e to Chrome or Edge. The extension powers autocomplete inside the Zendesk composer.\u003c/li\u003e\n\u003cli\u003eOpen any ticket. TypeGenie appears in the ticket sidebar and asks you to connect your account - approve the connection and you\u0026#39;re done. Completions appear as grey ghost text while you type; press \u003cstrong\u003eTab\u003c/strong\u003e to accept.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eQuestions? We\u0026#39;re at \u003ca href=\"mailto:info@typegenie.net\"\u003einfo@typegenie.net\u003c/a\u003e and usually reply within one business day.\u003c/p\u003e\n","raw_long_description":"# The Only Autocomplete App on the Zendesk Marketplace\n\nTypeGenie completes your agents' sentences as they type - right inside the Zendesk composer. Suggestions appear as ghost text; press **Tab** to accept, or just keep typing to ignore. Like Gmail's Smart Compose, but trained on your team's own resolved tickets, so every completion matches your products, your policies, and your tone of voice.\n\n## Why Teams Install TypeGenie\n\n- **Cut repetitive typing** - Most support replies contain repeated elements. TypeGenie predicts them so your agents never retype them.\n- **5-15% productivity gains per agent** - Reported by teams using TypeGenie completions every day.\n- **No templates or macros to maintain** - TypeGenie learns from your ticket history and keeps improving the more your team writes.\n- **Works in every language** - Completions learn your team's writing style, whatever language you support in.\n- **On-brand by default** - Suggestions are drawn from your best past replies, keeping tone consistent across the team, including brand-new hires.\n\nRated 5 stars by Zendesk support teams.\n\n## What Agents See\n\nAn agent starts typing \"Thanks for reaching...\" and TypeGenie suggests the rest of the sentence in grey ghost text. One press of Tab and it's written. No popups, no context switching, no separate dashboard.\n\n## Also Included\n\nAutocomplete is the heart of TypeGenie, and it ships with a full AI toolkit in the ticket sidebar:\n\n- **Full reply generation (MessageGenie)** - Create a customer-ready reply from ticket context, or continue an agent's draft.\n- **Help Center article suggestions (ArticleGenie)** - Find and insert relevant article links in seconds.\n- **Similar-ticket solutions (TicketGenie)** - See how your team solved the same issue before.\n- **Tone guidance (ToneGenie)** - Keep replies professional, empathetic, and aligned with your brand voice.\n\n## Setup Takes About 2 Minutes\n\n1. Install this app (a Zendesk admin needs to approve it).\n2. Add the free companion Chrome extension - it powers autocomplete inside the composer.\n3. Open any ticket - TypeGenie appears in the ticket sidebar and asks you to connect your account. Approve the connection and completions start appearing as agents type.\n\n## Pricing\n\nTypeGenie is free to install. Visit [typegenie.net](https://typegenie.net) for plans, or email \u003cinfo@typegenie.net\u003e and we'll set your team up with a trial.\n\n## Data Privacy and Security\n\nTypeGenie is committed to protecting your data. We process ticket content and user interactions to provide AI-powered suggestions. All data is encrypted in transit and at rest, and we never share your data with third parties. For complete details, see our [Privacy Policy](https://typegenie.net/privacy).","raw_installation_instructions":"### Get Set Up in About 2 Minutes\n\nFollow these steps:\n\n1. Click **Install** on this page. A Zendesk admin approves the app for your account.\n2. Add the free [TypeGenie companion extension](https://chrome.google.com/webstore/detail/typegenie-for-zendesk/nfobgnbegdmblmlicigodlmaicopjmjb) to Chrome or Edge. The extension powers autocomplete inside the Zendesk composer.\n3. Open any ticket. TypeGenie appears in the ticket sidebar and asks you to connect your account - approve the connection and you're done. Completions appear as grey ghost text while you type; press **Tab** to accept.\n\nQuestions? We're at \u003cinfo@typegenie.net\u003e and usually reply within one business day.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://211060.apps.zdusercontent.com/211060/assets/1784825685-965663efe6b0b25bc43f4baa1d30e34b/support/logo-small.png","large_icon":"https://211060.apps.zdusercontent.com/211060/assets/1784825685-965663efe6b0b25bc43f4baa1d30e34b/support/logo.png","screenshots":["https://211060.apps.zdusercontent.com/211060/assets/1784825685-965663efe6b0b25bc43f4baa1d30e34b/screenshot-0.png","https://211060.apps.zdusercontent.com/211060/assets/1784825685-965663efe6b0b25bc43f4baa1d30e34b/screenshot-1.png","https://211060.apps.zdusercontent.com/211060/assets/1784825685-965663efe6b0b25bc43f4baa1d30e34b/screenshot-2.png"],"installation_count":139},{"id":211525,"name":"Tenfold CTI \u0026 Voice Integration for Zendesk","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":698999,"app_id":211525,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-16T23:01:53Z","updated_at":"2019-07-16T23:01:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":704751,"app_id":211525,"name":"url","kind":"text","required":true,"position":1,"created_at":"2019-07-29T21:38:51Z","updated_at":"2019-07-29T21:38:51Z","default_value":"https://app.tenfold.com/zendesk.html","secure":false,"scopes":null,"options":null}],"plans":[{"id":1120,"entity_id":211525,"app_id":211525,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.\n\n**Supported Platforms:**\n\n3cx, 8x8, Alcatel, Asterisk, Avaya, Broadsoft, Cisco, EvolveIP, Fuze, Genesys, Mitel, NEC, NetSapiens, NICE InContact, Panasonic, RingCentral, Samsung, Shoretel, Skype for Business, Toshiba, Unify \u0026 More\n\n**Key features:**\n\n**Click-to-dial** - Dial out by clicking on any number within your browser or Zendesk. 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Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCallConnect Appは、Zendesk連携をしているCallConnectユーザーに最適なAppです。\u003c/p\u003e\n\n\u003cp\u003eこのAppをインストールすることで、Zendesk内でCallConnectを使った電話の発着信が可能になります。ブラウザ上での電話の発着信に加え、通話の保留/取次、通話メモやタグの保存など、通話に関する機能がZendesk内でも動作します。\u003c/p\u003e\n\n\u003cp\u003e通話を開始するとZendesk内から電話番号の一致するユーザーを探し、自動で該当顧客のページが表示されます。過去のチケット対応履歴を確認しながら、スムーズな電話対応が実現できます。また、CallConnect内でZendesk連携をしていれば、通話時のメモや録音データがZendeskチケットとして自動作成されます。\u003c/p\u003e\n\n\u003cp\u003eCallConnectでは、14日間無料のトライアルプランを用意しています。サイトTOPよりトライアルプランにお申し込みの上、本機能をお試しください。\u003c/p\u003e\n\n\u003cp\u003eZendesk連携の詳細は、\u003ca href=\"https://callconnect.zendesk.com/hc/ja/articles/212528057\"\u003eヘルプセンター\u003c/a\u003eをご参照ください。\u003c/p\u003e\n\n\u003ch3\u003eデータの取り扱いについて\u003c/h3\u003e\n\n\u003cp\u003e本アプリは、以下のZendeskデータにアクセスします。\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eユーザー検索（読み取り専用）:\u003c/strong\u003e 電話の発着信時に、ZAFクライアントサイドAPI（\u003ccode\u003e/api/v2/users/search.json\u003c/code\u003e）を使用して電話番号でZendeskユーザーを検索し、該当する顧客のプロフィールを自動で表示します。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eページ遷移:\u003c/strong\u003e 検索で一致したユーザーのプロフィールページへ自動で遷移し、エージェントが通話中に関連するチケット履歴を確認できるようにします。\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e本アプリがZendeskのデータをZendeskプラットフォームの外部に保存・エクスポート・共有することはありません。すべてのデータアクセスはZendesk Apps Framework（ZAF）クライアントサイドAPIを介してブラウザ内で行われ、ログイン中のユーザーの権限に従います。\u003c/p\u003e\n\n\u003cp\u003eCallConnectのデータの取り扱いについて詳しくは、\u003ca href=\"https://www.callconnect.jp/privacy\"\u003eプライバシーポリシー\u003c/a\u003eをご参照ください。\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1: Zendesk マーケットプレイス \u0026gt;CallConnect Appページ内の[Install]ボタンをクリックします。 \u003c/p\u003e\n\n\u003cp\u003e2: 内容を確認し、再度[Install]ボタンをクリックします。\u003c/p\u003e\n\n\u003cp\u003e3: Zendeskヘッダに表示されたCallConnectボタンをクリックし、CallConnectにログインします。 \u003c/p\u003e\n\n\u003cp\u003e4:完了です！Zendesk内で電話の発着信を試してみましょう。\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nCallConnect Appは、Zendesk連携をしているCallConnectユーザーに最適なAppです。\n\n このAppをインストールすることで、Zendesk内でCallConnectを使った電話の発着信が可能になります。ブラウザ上での電話の発着信に加え、通話の保留/取次、通話メモやタグの保存など、通話に関する機能がZendesk内でも動作します。\n\n 通話を開始するとZendesk内から電話番号の一致するユーザーを探し、自動で該当顧客のページが表示されます。過去のチケット対応履歴を確認しながら、スムーズな電話対応が実現できます。また、CallConnect内でZendesk連携をしていれば、通話時のメモや録音データがZendeskチケットとして自動作成されます。\n\n CallConnectでは、14日間無料のトライアルプランを用意しています。サイトTOPよりトライアルプランにお申し込みの上、本機能をお試しください。\n\n\nZendesk連携の詳細は、[ヘルプセンター](https://callconnect.zendesk.com/hc/ja/articles/212528057)をご参照ください。\n\n### データの取り扱いについて\n\n本アプリは、以下のZendeskデータにアクセスします。\n\n* **ユーザー検索（読み取り専用）:** 電話の発着信時に、ZAFクライアントサイドAPI（`/api/v2/users/search.json`）を使用して電話番号でZendeskユーザーを検索し、該当する顧客のプロフィールを自動で表示します。\n* **ページ遷移:** 検索で一致したユーザーのプロフィールページへ自動で遷移し、エージェントが通話中に関連するチケット履歴を確認できるようにします。\n\n本アプリがZendeskのデータをZendeskプラットフォームの外部に保存・エクスポート・共有することはありません。すべてのデータアクセスはZendesk Apps Framework（ZAF）クライアントサイドAPIを介してブラウザ内で行われ、ログイン中のユーザーの権限に従います。\n\nCallConnectのデータの取り扱いについて詳しくは、[プライバシーポリシー](https://www.callconnect.jp/privacy)をご参照ください。","raw_installation_instructions":"1: Zendesk マーケットプレイス \u003eCallConnect Appページ内の[Install]ボタンをクリックします。 \n\n2: 内容を確認し、再度[Install]ボタンをクリックします。\n\n3: Zendeskヘッダに表示されたCallConnectボタンをクリックし、CallConnectにログインします。 \n\n4:完了です！Zendesk内で電話の発着信を試してみましょう。","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://211573.apps.zdusercontent.com/211573/assets/1773658335-20bd75c9d2b6e2aee9bd2948db530c87/logo-small.png","large_icon":"https://211573.apps.zdusercontent.com/211573/assets/1773658335-20bd75c9d2b6e2aee9bd2948db530c87/logo.png","screenshots":["https://211573.apps.zdusercontent.com/211573/assets/1773658335-20bd75c9d2b6e2aee9bd2948db530c87/screenshot-0.png","https://211573.apps.zdusercontent.com/211573/assets/1773658335-20bd75c9d2b6e2aee9bd2948db530c87/screenshot-1.png","https://211573.apps.zdusercontent.com/211573/assets/1773658335-20bd75c9d2b6e2aee9bd2948db530c87/screenshot-2.png"],"installation_count":7},{"id":211908,"name":"PAQATO","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":700061,"app_id":211908,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-18T14:42:41Z","updated_at":"2019-07-18T14:42:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":700060,"app_id":211908,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-07-18T14:42:41Z","updated_at":"2026-02-27T22:17:58Z","default_value":null,"secure":true,"scopes":["header","url"],"options":null},{"id":3525415,"app_id":211908,"name":"paqato_shipment_history_enabled","kind":"checkbox","required":false,"position":2,"created_at":"2026-02-27T22:17:58Z","updated_at":"2026-02-27T22:17:58Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3525416,"app_id":211908,"name":"paqato_ai_agent_enabled","kind":"checkbox","required":false,"position":3,"created_at":"2026-02-27T22:17:58Z","updated_at":"2026-02-27T22:17:58Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":1122,"entity_id":211908,"app_id":211908,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-18T14:42:43.000Z","updated_at":"2019-07-18T14:42:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"de","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-18T14:42:38Z","updated_at":"2026-05-04T16:12:27Z","terms_conditions_url":"https://www.paqato.com/agb","app_organization":{"id":2518,"name":"PAQATO","email":"service@paqato.com","website":"www.paqato.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-07-18T14:42:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.paqato.com/preise/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-04T16:12:24Z","owner_id":269519,"author_name":"PAQATO GmbH","author_email":"support@paqato.com","author_url":"https://paqato.com","short_description":"AI-generated response suggestions and order tracking information at a glance","long_description":"\u003ch2\u003eNever waste time on shipping inquiries again\u003c/h2\u003e\n\n\u003cp\u003eLet AI and shipping status data handle the work.\u003c/p\u003e\n\n\u003cp\u003ePAQATO is a leading solution for post-purchase communication and shipping intelligence. With our Zendesk integration, we transform your customer service into a high-speed support engine by combining real-time tracking with smart AI response drafts.\u003c/p\u003e\n\n\u003cp\u003eWhile traditional tools only display data, PAQATO actively helps you process it. Our AI Agent analyzes incoming tickets and provides ready-to-use response drafts based on shipping information. This allows your team to resolve shipment inquiries with just a few clicks, maintaining full control while significantly reducing manual effort.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI Response Suggestions (AI Agent):\u003c/strong\u003e Automatically receive precise response drafts for shipping inquiries. Review, click, and send – no manual typing required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Shipment History:\u003c/strong\u003e View the current status and full tracking history of all customer orders directly within the Zendesk ticket. No more tab-hopping to carrier websites.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMassive Efficiency Gains:\u003c/strong\u003e Save an average of 5 minutes per ticket and radically reduce your support costs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHuman-in-the-Loop AI:\u003c/h3\u003e\n\n\u003cp\u003eWe believe in the power of AI as an assistant, not a replacement. The PAQATO AI Agent generates suggestions, but no messages are sent automatically. Your agents always retain the final say, ensuring the highest service quality with every response.\u003c/p\u003e\n\n\u003ch3\u003eHow it works:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eIdentify:\u003c/strong\u003e When a ticket is opened, the app automatically identifies the customer\u0026#39;s order.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDisplay:\u003c/strong\u003e The current shipping status and history are displayed instantly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDraft:\u003c/strong\u003e The AI Agent provides a tailored response draft based on the tracking data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResolve:\u003c/strong\u003e Your customer service reviews the draft, clicks \u0026quot;Use response,\u0026quot; and the ticket is resolved.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eJoin over 1,000 retailers who have already made 15 million customers happy with PAQATO.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the following Zendesk data: ticket ID, requester email address, and ticket conversation content. This data is sent to PAQATO servers (moni.paqato.com, api.paqato.com) to retrieve shipment tracking information and generate AI response suggestions. PAQATO stores ticket-related data only for the duration needed to process requests and improve AI suggestion quality. No Zendesk data is shared with third parties. For full details, see our \u003ca href=\"https://www.paqato.com/datenschutz\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you\u0026#39;re not a PAQATO customer and you\u0026#39;re interested in finding out more on how PAQATO can benefit your business, please contact our Customer Success Team.\u003c/p\u003e\n\n\u003cp\u003eIt is required that the AI Agent and Shipping Information Feature is active within PAQATO.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button above (on this page) to install the PAQATO Zendesk app in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eCopy your PAQATO API key from your PAQATO WebApp (https://app.paqato.com/settings/company/api-key)\u003c/li\u003e\n\u003cli\u003eEnter the key in the app settings and click \u0026#39;Install\u0026#39;\u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Connect\u0026#39; in the app sidebar to complete the OAuth authorization.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Never waste time on shipping inquiries again\nLet AI and shipping status data handle the work.\n\nPAQATO is a leading solution for post-purchase communication and shipping intelligence. With our Zendesk integration, we transform your customer service into a high-speed support engine by combining real-time tracking with smart AI response drafts.\n\nWhile traditional tools only display data, PAQATO actively helps you process it. Our AI Agent analyzes incoming tickets and provides ready-to-use response drafts based on shipping information. This allows your team to resolve shipment inquiries with just a few clicks, maintaining full control while significantly reducing manual effort.\n\n### Key Benefits:\n* **AI Response Suggestions (AI Agent):** Automatically receive precise response drafts for shipping inquiries. Review, click, and send – no manual typing required.\n* **Smart Shipment History:** View the current status and full tracking history of all customer orders directly within the Zendesk ticket. No more tab-hopping to carrier websites.\n* **Massive Efficiency Gains:** Save an average of 5 minutes per ticket and radically reduce your support costs.\n\n--- \n\n### Human-in-the-Loop AI:\nWe believe in the power of AI as an assistant, not a replacement. The PAQATO AI Agent generates suggestions, but no messages are sent automatically. Your agents always retain the final say, ensuring the highest service quality with every response.\n\n### How it works:\n1. **Identify:** When a ticket is opened, the app automatically identifies the customer's order.\n2. **Display:** The current shipping status and history are displayed instantly.\n3. **Draft:** The AI Agent provides a tailored response draft based on the tracking data.\n4. **Resolve:** Your customer service reviews the draft, clicks \"Use response,\" and the ticket is resolved.\n\n*Join over 1,000 retailers who have already made 15 million customers happy with PAQATO.*\n\n### Data \u0026 Privacy\nThis app accesses the following Zendesk data: ticket ID, requester email address, and ticket conversation content. This data is sent to PAQATO servers (moni.paqato.com, api.paqato.com) to retrieve shipment tracking information and generate AI response suggestions. PAQATO stores ticket-related data only for the duration needed to process requests and improve AI suggestion quality. No Zendesk data is shared with third parties. For full details, see our [Privacy Policy](https://www.paqato.com/datenschutz).","raw_installation_instructions":"If you're not a PAQATO customer and you're interested in finding out more on how PAQATO can benefit your business, please contact our Customer Success Team.\n\nIt is required that the AI Agent and Shipping Information Feature is active within PAQATO.\n\n1. Click the Install button above (on this page) to install the PAQATO Zendesk app in your Zendesk account.\n2. Copy your PAQATO API key from your PAQATO WebApp (https://app.paqato.com/settings/company/api-key)\n3. Enter the key in the app settings and click 'Install'\n4. Click 'Connect' in the app sidebar to complete the OAuth authorization.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://211908.apps.zdusercontent.com/211908/assets/1775548282-cfe2322514ea2282c630bf8d685c67d9/logo-small.png","large_icon":"https://211908.apps.zdusercontent.com/211908/assets/1775548282-cfe2322514ea2282c630bf8d685c67d9/logo.png","screenshots":["https://211908.apps.zdusercontent.com/211908/assets/1775548282-cfe2322514ea2282c630bf8d685c67d9/screenshot-0.png","https://211908.apps.zdusercontent.com/211908/assets/1775548282-cfe2322514ea2282c630bf8d685c67d9/screenshot-1.png","https://211908.apps.zdusercontent.com/211908/assets/1775548282-cfe2322514ea2282c630bf8d685c67d9/screenshot-2.png"],"installation_count":16},{"id":212332,"name":"Twilio Flex","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":701281,"app_id":212332,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-22T22:05:57Z","updated_at":"2019-07-22T22:05:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":701278,"app_id":212332,"name":"flex_url","kind":"url","required":true,"position":1,"created_at":"2019-07-22T22:05:56Z","updated_at":"2019-07-22T22:05:56Z","default_value":"https://flex.twilio.com/agent-desktop","secure":false,"scopes":null,"options":null},{"id":701279,"app_id":212332,"name":"widget_width","kind":"number","required":false,"position":2,"created_at":"2019-07-22T22:05:56Z","updated_at":"2019-07-22T22:05:56Z","default_value":"330","secure":false,"scopes":null,"options":null},{"id":701280,"app_id":212332,"name":"widget_height","kind":"number","required":false,"position":3,"created_at":"2019-07-22T22:05:56Z","updated_at":"2019-07-22T22:05:56Z","default_value":"500","secure":false,"scopes":null,"options":null}],"plans":[{"id":1136,"entity_id":212332,"app_id":212332,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-22T22:05:58.000Z","updated_at":"2019-07-22T22:05:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-22T22:05:53Z","updated_at":"2026-06-16T18:24:32Z","terms_conditions_url":null,"app_organization":{"id":2528,"name":"Twilio Inc.","email":"help@twilio.com","website":"https://www.twilio.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,7,3,4,5],"date_published":"2019-07-22T22:05:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.twilio.com/pricing"},"location_names":["top_bar","background","ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2019-08-02T21:53:49Z","owner_id":269519,"author_name":"Twilio Inc.","author_email":"flex-integrations@twilio.com","author_url":"https://twilio.com/docs/flex/zendesk-integration","short_description":"Supercharge your Zendesk Support experience with Twilio Flex","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTwilio Flex is cloud-based contact center platform that’s infinitely flexible. Flex delivers what you \u003cbr\u003e\n need to run an enterprise contact center. Deploy and customize discrete components to match your \u003cbr\u003e\n exact business needs without deciding between build or buy. \u003c/p\u003e\n\n\u003cp\u003eYou can now add omnichannel and programmable capabilities of Twilio Flex directly in Zendesk Support\u003cbr\u003e\n experience. Using the new Zendesk CTI Flex integration, Zendesk agents can now take calls, sms, chat, or \u003cbr\u003e\n other Flex tasks directly in the Zendesk desktop. \u003c/p\u003e\n\n\u003cp\u003eMake every customer interaction across all Channels contextual and personal by using information\u003cbr\u003e\n gathered in Call Flows to automatically lookup and display relevant Zendesk tickets or user records.\u003cbr\u003e\n Keep an auditable track of Agent Task Interaction history by automatically logging of Flex interactions \u003cbr\u003e\n into a related Zendesk ticket. And with Click to Dial facility, you can Let agents place an outbound \u003cbr\u003e\n call with the click of a button. \u003c/p\u003e\n\n\u003cp\u003eRead more about all available features in the Flex documentation \u003cbr\u003e\n \u003ca href=\"https://twilio.com/docs/flex/zendesk-integration\"\u003etwilio.com/docs/flex/zendesk-integration\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eWe can’t wait to see you supercharge your Zendesk Support Experience with Flex! \u003c/p\u003e\n\n\u003cp\u003eBy Installing the Flex app you agree to Twilio Flex ToS. \u003cbr\u003e\n Click \u003ca href=\"https://www.twilio.com/legal/flex-zendesk-terms\"\u003ehere\u003c/a\u003e to read more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the instructions from \u003ca href=\"https://twilio.com/docs/flex/zendesk-integration\"\u003etwilio.com/docs/flex/zendesk-integration\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nTwilio Flex is cloud-based contact center platform that’s infinitely flexible. Flex delivers what you \n need to run an enterprise contact center. Deploy and customize discrete components to match your \n exact business needs without deciding between build or buy. \n \nYou can now add omnichannel and programmable capabilities of Twilio Flex directly in Zendesk Support\n experience. Using the new Zendesk CTI Flex integration, Zendesk agents can now take calls, sms, chat, or \n other Flex tasks directly in the Zendesk desktop. \n \n Make every customer interaction across all Channels contextual and personal by using information\n gathered in Call Flows to automatically lookup and display relevant Zendesk tickets or user records.\n Keep an auditable track of Agent Task Interaction history by automatically logging of Flex interactions \n into a related Zendesk ticket. And with Click to Dial facility, you can Let agents place an outbound \n call with the click of a button. \n \n Read more about all available features in the Flex documentation \n [twilio.com/docs/flex/zendesk-integration](https://twilio.com/docs/flex/zendesk-integration). \n \n We can’t wait to see you supercharge your Zendesk Support Experience with Flex! \n \n By Installing the Flex app you agree to Twilio Flex ToS. \n Click [here](https://www.twilio.com/legal/flex-zendesk-terms) to read more.","raw_installation_instructions":"Follow the instructions from [twilio.com/docs/flex/zendesk-integration](https://twilio.com/docs/flex/zendesk-integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://212332.apps.zdusercontent.com/212332/assets/1564671197-f29b6505eb2bb77db65f3926bd9b9a8f/logo-small.png","large_icon":"https://212332.apps.zdusercontent.com/212332/assets/1564671197-f29b6505eb2bb77db65f3926bd9b9a8f/logo.png","screenshots":["https://212332.apps.zdusercontent.com/212332/assets/1564671197-f29b6505eb2bb77db65f3926bd9b9a8f/screenshot-0.png","https://212332.apps.zdusercontent.com/212332/assets/1564671197-f29b6505eb2bb77db65f3926bd9b9a8f/screenshot-1.png","https://212332.apps.zdusercontent.com/212332/assets/1564671197-f29b6505eb2bb77db65f3926bd9b9a8f/screenshot-2.png"],"installation_count":201},{"id":212706,"name":"Mayday","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":702493,"app_id":212706,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-25T08:41:22Z","updated_at":"2019-07-25T08:41:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":770408,"app_id":212706,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2019-10-30T20:14:12Z","updated_at":"2019-10-30T20:14:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729445,"app_id":212706,"name":"api_token","kind":"text","required":true,"position":2,"created_at":"2019-09-03T18:12:12Z","updated_at":"2019-10-30T20:14:12Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1141,"entity_id":212706,"app_id":212706,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-25T08:41:24.000Z","updated_at":"2019-07-25T08:41:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-25T08:41:20Z","updated_at":"2026-08-26T04:29:45Z","terms_conditions_url":null,"app_organization":{"id":2480,"name":"Mayday","email":"hugo@getmayday.co","website":"https://www.mayday.fr/en","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2019-07-25T08:41:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmayday.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-26T04:29:41Z","owner_id":269519,"author_name":"Mayday","author_email":"tech@getmayday.co","author_url":"https://mayday.fr","short_description":"The 1st AI Knowledge Empowerment Platform that boosts customer service.","long_description":"\u003ch3\u003eMayday Zendesk App\u003c/h3\u003e\n\n\u003cp\u003eMayday is the 1st AI Knowledge Empowerment Platform dedicated to customer service!\u003cbr\u003e\nMayday offers state of the art knowledge management and learning management systems by:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGathering knowledge from any sources (wiki, sharepoint, drive, confluence, notion, documents, etc.)\u003c/li\u003e\n\u003cli\u003eTransforming and ensuring knowledge quality with advanced AI Knowledge Management capacities\u003c/li\u003e\n\u003cli\u003eDelivering knowledge right into Zendesk with powerful AI suggestions and automated actions\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAgents no longer have to get out of Zendesk and waste time looking for information or learning everything by heart. They are operational since day 1 and fully autonomous in ticket resolution, even when working remotely. Everything they need is right into their Zendesk window!\u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eKnowledge AI generation and optimization\u003c/li\u003e\n\u003cli\u003eAI knowledge suggestion\u003c/li\u003e\n\u003cli\u003eAI answer generation\u003c/li\u003e\n\u003cli\u003eAI deep search\u003c/li\u003e\n\u003cli\u003eInteractive decision trees\u003c/li\u003e\n\u003cli\u003eProductivity features (favorite \u0026amp; pinned content, real time notifications, feedbacks)\u003c/li\u003e\n\u003cli\u003eZendesk actions triggers\u003c/li\u003e\n\u003cli\u003eKnowledge life cycle management (dashboards, todo, workflow, etc.)\u003c/li\u003e\n\u003cli\u003eAI public help center\u003c/li\u003e\n\u003cli\u003eAI learning management (quizzes, learning paths, etc.)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you want to transform your agents into SuperHeroes, download our app and visit \u003ca href=\"https://www.getmayday.co\"\u003ewww.getmayday.co\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eLearn more in our \u003ca href=\"https://www.mayday.fr/en/legal/politique-de-confidentialite\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, a Mayday account and a Mayday API key.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://app.mayday.fr/register\"\u003eCreate\u003c/a\u003e a Mayday account.\u003c/li\u003e\n\u003cli\u003eInstall the Mayday app in Zendesk Support using a Zendesk admin account.\u003c/li\u003e\n\u003cli\u003eFill the form at the end of the installation with your Zendesk subdomain and your Mayday API key.\u003c/li\u003e\n\u003cli\u003eGo back to your Zendesk integration settings in Mayday and fill the form in part\u003c/li\u003e\n\u003cli\u003eFinally, authorize Mayday to connect to your Zendesk account.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCongratulations, you are all set!\u003c/p\u003e\n","raw_long_description":"### Mayday Zendesk App\n\nMayday is the 1st AI Knowledge Empowerment Platform dedicated to customer service!\nMayday offers state of the art knowledge management and learning management systems by:\n\n1. Gathering knowledge from any sources (wiki, sharepoint, drive, confluence, notion, documents, etc.)\n2. Transforming and ensuring knowledge quality with advanced AI Knowledge Management capacities\n3. Delivering knowledge right into Zendesk with powerful AI suggestions and automated actions\n\nAgents no longer have to get out of Zendesk and waste time looking for information or learning everything by heart. They are operational since day 1 and fully autonomous in ticket resolution, even when working remotely. Everything they need is right into their Zendesk window!\n\n### Key features:\n\n- Knowledge AI generation and optimization\n- AI knowledge suggestion\n- AI answer generation\n- AI deep search\n- Interactive decision trees\n- Productivity features (favorite \u0026 pinned content, real time notifications, feedbacks)\n- Zendesk actions triggers\n- Knowledge life cycle management (dashboards, todo, workflow, etc.)\n- AI public help center\n- AI learning management (quizzes, learning paths, etc.)\n\nIf you want to transform your agents into SuperHeroes, download our app and visit [www.getmayday.co](https://www.getmayday.co)\n\n### Data \u0026 Privacy\n\nLearn more in our [Privacy Policy](https://www.mayday.fr/en/legal/politique-de-confidentialite)","raw_installation_instructions":"In order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, a Mayday account and a Mayday API key.\n\n1. [Create](https://app.mayday.fr/register) a Mayday account.\n2. Install the Mayday app in Zendesk Support using a Zendesk admin account.\n3. Fill the form at the end of the installation with your Zendesk subdomain and your Mayday API key.\n4. Go back to your Zendesk integration settings in Mayday and fill the form in part\n5. Finally, authorize Mayday to connect to your Zendesk account.\n\nCongratulations, you are all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://212706.apps.zdusercontent.com/212706/assets/1787572299-44b9b6fc3a67b914c3aff33d3c445b36/logo-small.png","large_icon":"https://212706.apps.zdusercontent.com/212706/assets/1787572299-44b9b6fc3a67b914c3aff33d3c445b36/logo.png","screenshots":["https://212706.apps.zdusercontent.com/212706/assets/1787572299-44b9b6fc3a67b914c3aff33d3c445b36/screenshot-0.png","https://212706.apps.zdusercontent.com/212706/assets/1787572299-44b9b6fc3a67b914c3aff33d3c445b36/screenshot-1.png","https://212706.apps.zdusercontent.com/212706/assets/1787572299-44b9b6fc3a67b914c3aff33d3c445b36/screenshot-2.png"],"installation_count":30},{"id":213407,"name":"8x8","state":"published","version":"3.3","framework_version":"2.0","parameters":[{"id":706198,"app_id":213407,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-31T19:03:06Z","updated_at":"2019-07-31T19:03:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":706193,"app_id":213407,"name":"companel","kind":"text","required":false,"position":1,"created_at":"2019-07-31T19:03:05Z","updated_at":"2019-07-31T19:03:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":706194,"app_id":213407,"name":"aguiurl","kind":"text","required":false,"position":2,"created_at":"2019-07-31T19:03:05Z","updated_at":"2019-07-31T19:03:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":706195,"app_id":213407,"name":"tenant","kind":"text","required":false,"position":3,"created_at":"2019-07-31T19:03:05Z","updated_at":"2019-07-31T19:03:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":706196,"app_id":213407,"name":"vccmode","kind":"text","required":false,"position":4,"created_at":"2019-07-31T19:03:06Z","updated_at":"2019-07-31T19:03:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729423,"app_id":213407,"name":"ssomode","kind":"text","required":false,"position":5,"created_at":"2019-09-03T17:41:00Z","updated_at":"2019-09-03T17:41:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":706197,"app_id":213407,"name":"ssourl","kind":"text","required":false,"position":6,"created_at":"2019-07-31T19:03:06Z","updated_at":"2019-09-03T17:41:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3518284,"app_id":213407,"name":"nextgen","kind":"checkbox","required":false,"position":7,"created_at":"2026-02-24T04:31:47Z","updated_at":"2026-02-24T04:31:47Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1151,"entity_id":213407,"app_id":213407,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-07-31T19:03:08.000Z","updated_at":"2019-07-31T19:03:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-07-31T19:03:02Z","updated_at":"2026-04-01T20:48:38Z","terms_conditions_url":null,"app_organization":{"id":1523,"name":"8x8 Inc","email":"support@8x8.com","website":"https://www.8x8.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2019-07-31T19:03:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.8x8.com/products/plans-and-pricing"},"location_names":["top_bar"],"last_update_time":"2026-04-01T20:48:33Z","owner_id":269519,"author_name":"8x8 Integrations","author_email":"support@8x8.com","author_url":"https://www.8x8.com","short_description":"Combine 8x8 and Zendesk into one platform","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026#39;Talk - Partner Edition\u0026#39; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e8x8 for Zendesk seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eOut-of-the-box integration with minimal setup required.\u003c/li\u003e\n\u003cli\u003eScreen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.\u003c/li\u003e\n\u003cli\u003eInteraction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as \u0026#39;Call Duration,\u0026#39; \u0026#39;Call Recording,\u0026#39; and \u0026#39;SMS Transcript\u0026#39;.\u003c/li\u003e\n\u003cli\u003eEmbedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass.\u003c/li\u003e\n\u003cli\u003eConfiguration and customization: Configure CRM Integration workflows via a self-service administration portal.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor our privacy policy, data protection information, and other legal terms, please visit: https://www.8x8.com/legal\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFor steps on how to install 8x8 for Zendesk see the following guides:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.8x8.com/8x8WebHelp/virtual-office-virtual-contact-center-for-zendesk-admin-3-1/Content/zendesk/overview-admin.htm\"\u003e8x8 for Zendesk Admin Guide\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.8x8.com/8x8WebHelp/virtual-contact-center-for-zendesk-agent-3-1/Content/zendesk/overview-agent.htm\"\u003e8x8 Contact Centre for Zendesk User Guide\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.8x8.com/8x8WebHelp/virtual-office-for-zendesk-agent-3-1/Content/zendesk/overview.htm\"\u003e8x8 Work for Zendesk User Guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with 'Talk - Partner Edition' seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\n8x8 for Zendesk seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Zendesk.\n## Key Features:\n* Out-of-the-box integration with minimal setup required.\n* Screen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.\n* Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.\n* Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass.\n* Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.\n\nFor our privacy policy, data protection information, and other legal terms, please visit: https://www.8x8.com/legal","raw_installation_instructions":"**For steps on how to install 8x8 for Zendesk see the following guides:**  \n\n [8x8 for Zendesk Admin Guide](https://docs.8x8.com/8x8WebHelp/virtual-office-virtual-contact-center-for-zendesk-admin-3-1/Content/zendesk/overview-admin.htm) \n\n [8x8 Contact Centre for Zendesk User Guide](https://docs.8x8.com/8x8WebHelp/virtual-contact-center-for-zendesk-agent-3-1/Content/zendesk/overview-agent.htm) \n\n [8x8 Work for Zendesk User Guide](https://docs.8x8.com/8x8WebHelp/virtual-office-for-zendesk-agent-3-1/Content/zendesk/overview.htm)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://213407.apps.zdusercontent.com/213407/assets/1773170860-5e90de867430efa0fb8e76a5ed423baa/logo-small.png","large_icon":"https://213407.apps.zdusercontent.com/213407/assets/1773170860-5e90de867430efa0fb8e76a5ed423baa/logo.png","screenshots":["https://213407.apps.zdusercontent.com/213407/assets/1773170860-5e90de867430efa0fb8e76a5ed423baa/screenshot-0.png","https://213407.apps.zdusercontent.com/213407/assets/1773170860-5e90de867430efa0fb8e76a5ed423baa/screenshot-1.png","https://213407.apps.zdusercontent.com/213407/assets/1773170860-5e90de867430efa0fb8e76a5ed423baa/screenshot-2.png"],"installation_count":162},{"id":213512,"name":"Macro Suite","state":"published","version":"3.6","framework_version":"2.0","parameters":[{"id":706516,"app_id":213512,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-01T08:21:59Z","updated_at":"2019-08-01T08:21:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1459005,"app_id":213512,"name":"registered","kind":"hidden","required":false,"position":1,"created_at":"2021-07-23T15:45:22Z","updated_at":"2021-07-23T15:45:22Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2436246,"app_id":213512,"name":"contact","kind":"hidden","required":false,"position":2,"created_at":"2023-03-15T17:05:24Z","updated_at":"2023-03-15T17:05:24Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3090902,"app_id":213512,"name":"legacy_objects","kind":"hidden","required":false,"position":3,"created_at":"2024-10-28T17:45:49Z","updated_at":"2024-10-28T17:45:49Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":2020263,"app_id":213512,"name":"partner","kind":"checkbox","required":false,"position":4,"created_at":"2022-06-09T19:24:24Z","updated_at":"2024-10-28T17:45:48Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2020265,"app_id":213512,"name":"access","kind":"hidden","required":false,"position":5,"created_at":"2022-06-09T19:24:24Z","updated_at":"2024-10-28T17:45:49Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":706515,"app_id":213512,"name":"ots_basic_auth","kind":"text","required":false,"position":6,"created_at":"2019-08-01T08:21:59Z","updated_at":"2024-10-28T17:45:49Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":2020264,"app_id":213512,"name":"settings","kind":"hidden","required":false,"position":7,"created_at":"2022-06-09T19:24:24Z","updated_at":"2024-10-28T17:45:49Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2762793,"app_id":213512,"name":"debug_mode","kind":"checkbox","required":false,"position":8,"created_at":"2023-12-08T16:15:09Z","updated_at":"2024-10-28T17:45:49Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1154,"entity_id":213512,"app_id":213512,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Create templates/scenarios in a Macro.","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-macro-suite-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-macro-suite-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-macro-suite-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-macro-suite-video-image\" alt=\"Watch the Macro Suite app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eBulk power manage (shared/private) macros and dynamic content. Analyze usage (changes after applying a macro) and create scenarios without treating it like canned (pre-written) answers. Ideal for Retail and Tech teams.  \u003c/p\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eMacro Elements\u003c/strong\u003e improves prepared responses and lets you create selectable field for agents, to compose better messages. Agents automatically get correct information at their finger tips. With Macro Elements your agents get guided inputs for single line, multiline, number, dropdown, multiselect, single select and datepickers.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Actions\u003c/strong\u003e in addition to Macro Elements to create different scenarios by setting custom ticket actions depending on the agent’s choice in the Macro.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFind and replace\u003c/strong\u003e is ideal for managers that need to bulk update phrases across all Macros. With search and replace you can easily search a word and then replace one or multiple matches with another.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMacro Warnings (fka Macro Maestro)\u003c/strong\u003e prevent information overload to your customers. And notify your agent when the same Macro has already been used on this customer in a selected timeframe.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket Assessment\u003c/strong\u003e helps you to learn about your Expensive Tickets. With Ticket Assessment you find the tickets that require the most \u0026#39;handwritten\u0026#39; effort by your agents.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMacro Usage\u003c/strong\u003e is for the teamleaders who want to know how Macro are used by agents. With Macro Improvement Score© it\u0026#39;s easy to see which Macros need the most attention.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePersonal Macros\u003c/strong\u003e let you see your agents Personal Macros and clone them to Shared Macros. A Personal Macro Policy can be configured in the settings to warn your agents to not use Personal Macros.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDynamic Content management\u003c/strong\u003e gives you the long needed interface to manage your items more quickly, and with better overview. Edit DC items and locales from a single page without moving back and forth. And instantly see missing translations. Includes a rich-text editor (WYSIWYG)  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLocale management\u003c/strong\u003e lets you add languages that exist in Guide open in Zendesk Support even when this isn’t possible in Zendesk Support itself.  \u003c/p\u003e\n\n\u003ch2\u003e★ Other Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFilterable Views¹\u003c/strong\u003e adds the ability to filter results on selected features like Macro overview, Ticket Assessment and Macro Usage.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick Filters¹\u003c/strong\u003e gives you the option to save the selected filters for easy access the next time.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent Assistant Toggle²\u003c/strong\u003e allow your agent to toggle the Agent Assistant to search for additional info in the ticket.  \u003c/p\u003e\n\n\u003ch2\u003e★ Use cases\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eE-commerce (Retail)\u003c/strong\u003e — Better Macros for logistics (return RMA, claims, refunds, WISMO, lost parcels, market specific). Translation management per Market.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIT Support \u0026amp; Services\u003c/strong\u003e — Learn how agents are using Macros. Provide better (complete) messages to customers.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelivery\u003c/strong\u003e — Share market specific contents, without maintaining 100s of Macros.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFinance\u003c/strong\u003e — Send correct payment details with dates per brand, payment method, currency and more.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \u003c/p\u003e\n\n\u003cp\u003eSparkly, Utrecht, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e¹ Depends on selected Plan\u003cbr\u003e\u003cbr\u003e\n² Rich-text editor required  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-macro-suite-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-macro-suite-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eMacro Suite (Macro Assistant)\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview the settings\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStart seeing how your Macros are used\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImprove your Macros\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy :)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-macro-suite-hc-link\"\u003eHelp Center\u003c/a\u003e for any questions, or talk to our support team.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eRelease Notes\u003c/h2\u003e\n\n\u003ch3\u003eVersion 2.6\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustom Actions on Macro Elements\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSmall fixes and improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.5\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch and replace macro content\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMacro category management\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.4\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntroduction of locale item management [NEW]\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSmall fixes and improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.3\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eImport and Export of Dynamic Content\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDynamic Content: introduction of explicit types\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManage (all) Zendesk Locales\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.2\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eLaunch of Dynamic Content Management\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.1\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdded improved bulk management\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSmall fixes and improvements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVersion 2.0\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMajor revamp to Macro Suite\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIntroduction of new Macro Composer\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIntroduction of Ticket Assessment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIntroduction of Macro Usage\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-macro-suite-banner-image)](https://apps.sparkly.dev/marketplace-app-macro-suite-banner-link)  \n[![Watch the Macro Suite app video](https://apps.sparkly.dev/marketplace-app-macro-suite-video-image)](https://apps.sparkly.dev/marketplace-app-macro-suite-video-link)  \n  \nBulk power manage (shared/private) macros and dynamic content. Analyze usage (changes after applying a macro) and create scenarios without treating it like canned (pre-written) answers. Ideal for Retail and Tech teams.  \n  \n## ★ Core Features  \n  \n**Macro Elements** improves prepared responses and lets you create selectable field for agents, to compose better messages. Agents automatically get correct information at their finger tips. With Macro Elements your agents get guided inputs for single line, multiline, number, dropdown, multiselect, single select and datepickers.  \n  \n**Custom Actions** in addition to Macro Elements to create different scenarios by setting custom ticket actions depending on the agent’s choice in the Macro.  \n  \n**Find and replace** is ideal for managers that need to bulk update phrases across all Macros. With search and replace you can easily search a word and then replace one or multiple matches with another.  \n  \n**Macro Warnings (fka Macro Maestro)** prevent information overload to your customers. And notify your agent when the same Macro has already been used on this customer in a selected timeframe.  \n  \n**Ticket Assessment** helps you to learn about your Expensive Tickets. With Ticket Assessment you find the tickets that require the most 'handwritten' effort by your agents.  \n  \n**Macro Usage** is for the teamleaders who want to know how Macro are used by agents. With Macro Improvement Score© it's easy to see which Macros need the most attention.  \n  \n**Personal Macros** let you see your agents Personal Macros and clone them to Shared Macros. A Personal Macro Policy can be configured in the settings to warn your agents to not use Personal Macros.  \n  \n**Dynamic Content management** gives you the long needed interface to manage your items more quickly, and with better overview. Edit DC items and locales from a single page without moving back and forth. And instantly see missing translations. Includes a rich-text editor (WYSIWYG)  \n  \n**Locale management** lets you add languages that exist in Guide open in Zendesk Support even when this isn’t possible in Zendesk Support itself.  \n  \n## ★ Other Features  \n  \n**Filterable Views¹** adds the ability to filter results on selected features like Macro overview, Ticket Assessment and Macro Usage.  \n  \n**Quick Filters¹** gives you the option to save the selected filters for easy access the next time.  \n  \n**Agent Assistant Toggle²** allow your agent to toggle the Agent Assistant to search for additional info in the ticket.  \n  \n## ★ Use cases  \n  \n**E-commerce (Retail)** — Better Macros for logistics (return RMA, claims, refunds, WISMO, lost parcels, market specific). Translation management per Market.  \n  \n**IT Support \u0026 Services** — Learn how agents are using Macros. Provide better (complete) messages to customers.  \n  \n**Delivery** — Share market specific contents, without maintaining 100s of Macros.  \n  \n**Finance** — Send correct payment details with dates per brand, payment method, currency and more.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \n  \nSparkly, Utrecht, the Netherlands.  \n  \n¹ Depends on selected Plan  \n² Rich-text editor required  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-macro-suite-footer-image)](https://apps.sparkly.dev/marketplace-app-macro-suite-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Macro Suite (Macro Assistant)  \n  \n1. Install the app  \n2. Review the settings  \n3. Start seeing how your Macros are used  \n4. Improve your Macros  \n5. Enjoy :)  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-macro-suite-hc-link) for any questions, or talk to our support team.  \n  \n---  \n  \n## Release Notes  \n  \n### Version 2.6  \n  \n- Custom Actions on Macro Elements  \n- Small fixes and improvements  \n  \n### Version 2.5  \n  \n- Search and replace macro content  \n- Macro category management  \n  \n### Version 2.4  \n  \n- Introduction of locale item management [NEW]  \n- Small fixes and improvements  \n  \n### Version 2.3  \n  \n- Import and Export of Dynamic Content  \n- Dynamic Content: introduction of explicit types  \n- Manage (all) Zendesk Locales  \n  \n### Version 2.2  \n  \n- Launch of Dynamic Content Management  \n  \n### Version 2.1  \n  \n- Added improved bulk management  \n- Small fixes and improvements  \n  \n### Version 2.0  \n  \n- Major revamp to Macro Suite  \n- Introduction of new Macro Composer  \n- Introduction of Ticket Assessment  \n- Introduction of Macro Usage  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://213512.apps.zdusercontent.com/213512/assets/1751297763-f84af36b6414a2683974f8655a5f4174/logo-small.png","large_icon":"https://213512.apps.zdusercontent.com/213512/assets/1751297763-f84af36b6414a2683974f8655a5f4174/logo.png","screenshots":["https://213512.apps.zdusercontent.com/213512/assets/1751297763-f84af36b6414a2683974f8655a5f4174/screenshot-0.png","https://213512.apps.zdusercontent.com/213512/assets/1751297763-f84af36b6414a2683974f8655a5f4174/screenshot-1.png","https://213512.apps.zdusercontent.com/213512/assets/1751297763-f84af36b6414a2683974f8655a5f4174/screenshot-2.png"],"installation_count":94},{"id":213652,"name":"Unique Ticket Field","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":707330,"app_id":213652,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-02T05:53:10Z","updated_at":"2019-08-02T05:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":707328,"app_id":213652,"name":"unique_custom_field_id","kind":"text","required":true,"position":1,"created_at":"2019-08-02T05:53:10Z","updated_at":"2019-08-02T05:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":707329,"app_id":213652,"name":"unique_show_only_warning","kind":"checkbox","required":false,"position":2,"created_at":"2019-08-02T05:53:10Z","updated_at":"2019-08-02T05:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1155,"entity_id":213652,"app_id":213652,"amount":50,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"unique_ticket_field","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":301,"cost_type":"CostStripe","active":true,"created_at":"2019-08-02T05:53:12.000Z","updated_at":"2019-08-02T05:53:12.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-08-02T05:53:08Z","updated_at":"2026-03-09T21:03:52Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,4],"date_published":"2019-08-02T05:53:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-09T21:03:50Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Prevent double records by checking the unique value of your custom fields.","long_description":"\u003cp\u003eUnique Ticket Field helps you to prevent double records of warranty claims, send out voucher codes to multiple people and more. The App lets you specify the field you would like to check for double records.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eBlock or only notify agents of double values\u003c/li\u003e\n\u003cli\u003eSpecify the field which needs to be used for the validation\u003c/li\u003e\n\u003cli\u003eSearches all ticket fields\u003c/li\u003e\n\u003cli\u003eWith \u0026#39;only notify\u0026#39; the agent can skip the notification\u003c/li\u003e\n\u003cli\u003eSee which tickets have matching values\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eCheck serial numbers for warranty cases\u003c/li\u003e\n\u003cli\u003eCheck voucher codes to prevent sending the same vouchers to multiple clients\u003c/li\u003e\n\u003cli\u003eCheck for order numbers if you want to keep only one ticket for each order so you can easily merge them\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003ch4\u003eData \u0026amp; Privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses and uses the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Field Data\u003c/strong\u003e: The app reads the values of the custom ticket field you specify (by Field ID) to check for duplicate values across existing tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Search Results\u003c/strong\u003e: The app searches your ticket database to identify tickets with matching field values.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage\u003c/strong\u003e: This app does not store any of your ticket data or field values on external servers. All data processing occurs within your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Usage\u003c/strong\u003e: The accessed data is used solely for the purpose of validating field uniqueness and notifying agents of potential duplicates within your Zendesk account.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/li\u003e\n\u003cli\u003eSet your Field ID of the Ticket Field which needs to be used for verification. You can use any Custom Field. You can lookup the Field ID in your Ticket Fields overview under \u003cstrong\u003eAdmin\u003c/strong\u003e \u0026gt; \u003cstrong\u003eManage\u003c/strong\u003e \u0026gt; \u003cstrong\u003eTicket Fields\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eDeside if you want to \u0026#39;block \u0026#39;or \u0026#39;only notify\u0026#39;. If you \u0026#39;block\u0026#39; the ticket the agent will not be able to save the ticket. With \u0026#39;only notify\u0026#39; the agent will receive a notification which prevents the ticket to be submitted but this can be ignored by submitting the ticket again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Unique Ticket Field helps you to prevent double records of warranty claims, send out voucher codes to multiple people and more. The App lets you specify the field you would like to check for double records.\n\n#### Key Features\n- Block or only notify agents of double values\n- Specify the field which needs to be used for the validation\n- Searches all ticket fields\n- With 'only notify' the agent can skip the notification\n- See which tickets have matching values\n\n#### Use Cases\n- Check serial numbers for warranty cases\n- Check voucher codes to prevent sending the same vouchers to multiple clients\n- Check for order numbers if you want to keep only one ticket for each order so you can easily merge them\n\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n#### Data \u0026 Privacy\n\nThis app accesses and uses the following data from your Zendesk account:\n\n- **Ticket Field Data**: The app reads the values of the custom ticket field you specify (by Field ID) to check for duplicate values across existing tickets.\n- **Ticket Search Results**: The app searches your ticket database to identify tickets with matching field values.\n\n**Data Storage**: This app does not store any of your ticket data or field values on external servers. All data processing occurs within your Zendesk environment.\n\n**Data Usage**: The accessed data is used solely for the purpose of validating field uniqueness and notifying agents of potential duplicates within your Zendesk account.\n\n\n----\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n2. Set your Field ID of the Ticket Field which needs to be used for verification. You can use any Custom Field. You can lookup the Field ID in your Ticket Fields overview under **Admin** \u003e **Manage** \u003e **Ticket Fields**.\n3. Deside if you want to 'block 'or 'only notify'. If you 'block' the ticket the agent will not be able to save the ticket. With 'only notify' the agent will receive a notification which prevents the ticket to be submitted but this can be ignored by submitting the ticket again.\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://213652.apps.zdusercontent.com/213652/assets/1770956698-93bcf0d9173f8349ebeeed997273f660/logo-small.png","large_icon":"https://213652.apps.zdusercontent.com/213652/assets/1770956698-93bcf0d9173f8349ebeeed997273f660/logo.png","screenshots":["https://213652.apps.zdusercontent.com/213652/assets/1770956698-93bcf0d9173f8349ebeeed997273f660/screenshot-0.png","https://213652.apps.zdusercontent.com/213652/assets/1770956698-93bcf0d9173f8349ebeeed997273f660/screenshot-1.png","https://213652.apps.zdusercontent.com/213652/assets/1770956698-93bcf0d9173f8349ebeeed997273f660/screenshot-2.png"],"installation_count":2},{"id":214411,"name":"Knowledge Capture Actions","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":710013,"app_id":214411,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-08T09:21:23Z","updated_at":"2019-08-08T09:21:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":710012,"app_id":214411,"name":"checkOnSubmit","kind":"checkbox","required":false,"position":1,"created_at":"2019-08-08T09:21:23Z","updated_at":"2019-08-08T09:21:23Z","default_value":"1","secure":false,"scopes":null,"options":null}],"plans":[{"id":1160,"entity_id":214411,"app_id":214411,"amount":250,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FaHofweY9ERHwl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":302,"cost_type":"CostStripe","active":true,"created_at":"2019-08-08T09:21:26.000Z","updated_at":"2019-08-08T09:21:26.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-08-08T09:21:21Z","updated_at":"2026-03-09T21:03:31Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,4],"date_published":"2019-08-08T09:21:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-09T21:03:26Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Perform automated actions when using knowledge articles in a ticket comment","long_description":"\u003cp\u003eThe Knowledge Capture Actions app enables you to link actions to knowledge base articles from Zendesk Guide to be preformed when included in an internal or external comment of your ticket. This app works native but accompanies the \u003ca href=\"https://www.zendesk.com/apps/support/knowledge-capture\"\u003eKnowledge Capture app from Zendesk\u003c/a\u003e perfectly.\u003c/p\u003e\n\n\u003cp\u003eAdd labels to the knowledge base article to function as a trigger and to specify which action to perform. This also works when a knowledge base articles are been copy and pasted manually in a comment or even when included in a Macro.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect option in Dropdown Custom Ticket Field\u003c/li\u003e\n\u003cli\u003eSelect Ticket Form\u003c/li\u003e\n\u003cli\u003eSelect Ticket Group and/or Assignee\u003c/li\u003e\n\u003cli\u003eAdd tags to a ticket\u003c/li\u003e\n\u003cli\u003eApply macro to a ticket to perform any action a macro supports\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically route tickets to specific specialist level support based on internal knowledge instructions\u003c/li\u003e\n\u003cli\u003eContact reason matching, based on knowledge base article\u003c/li\u003e\n\u003cli\u003eRequire additional ticket fields when using specific knowledge articles\u003c/li\u003e\n\u003cli\u003eProcess automation using Macros\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eApp Requirement\u003c/strong\u003e Knowledge Capture Actions uses Article Labels and requires Zendesk Guide Professional or Zendesk Guide Enterprise or any Zendesk Suite subscription.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can try out this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eData Disclosure\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses, uses, and processes the following data within your Zendesk account:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTicket data including ticket comments, custom fields, ticket forms, groups, assignees, and tags\u003c/li\u003e\n\u003cli\u003eKnowledge base article labels from Zendesk Guide\u003c/li\u003e\n\u003cli\u003eMacro configurations\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app uses this data solely to perform automated ticket actions based on knowledge base article labels when articles are referenced in ticket comments. Specifically:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eReading ticket comments to detect knowledge base article links\u003c/li\u003e\n\u003cli\u003eRetrieving article labels to determine which actions to execute\u003c/li\u003e\n\u003cli\u003eModifying ticket properties (custom fields, forms, groups, assignees, tags) as configured by article labels\u003c/li\u003e\n\u003cli\u003eApplying macros to tickets when specified by article labels\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app does not store, transmit, or retain any customer data outside of your Zendesk instance. All data processing occurs in real-time within your Zendesk environment.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to try out this Zendesk App.\u003c/li\u003e\n\u003cli\u003eDisable \u0026quot;Only check for Guide links when a ticket is submitted\u0026quot; if you want the actions to be executed as soon as the article is added. Keep this option enabled if you would like to choose which action is performed when multiple knowledge articles are connected.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to add actions to knowledge base article in Zendesk Guide\u003c/h3\u003e\n\n\u003cp\u003eTo configure the actions you need to add a label to a knowledge base article in Zendesk Guide. Depending on the naming convention of a label it compiles the action to be taken when added to a comment in Zendesk Support.\u003c/p\u003e\n\n\u003ch3\u003eExamples\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003efield_12345_random_value\u003c/code\u003e will set Custom Field ID 12345 to value ‘random_value’ (Multiple actions possible in one article when using different fields)\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eform_12345\u003c/code\u003e will set Ticket Form to Ticket Form ID 12345\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003egroup_12345\u003c/code\u003e will set the Ticket Group to Ticket Group with ID 12345\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee_12345\u003c/code\u003e will set the Assignee to User with ID 12345\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etag_random_tag\u003c/code\u003e will add the Tag \u003ccode class=\"html\"\u003e\u0026lt;b\u0026gt;\u003c/code\u003e‘random_tag’\u003ccode class=\"html\"\u003e\u0026lt;/b\u0026gt;\u003c/code\u003e to the Ticket (Multiple actions possible in one article)\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003emacro_12345\u003c/code\u003e will apply Macro with ID 12345 to the ticket (Multiple actions possible in article)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eApp Requirement\u003c/strong\u003e Knowledge Capture Actions uses Article Labels and requires Zendesk Guide Professional or Zendesk Guide Enterprise or any Zendesk Suite subscription.\u003c/p\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"The Knowledge Capture Actions app enables you to link actions to knowledge base articles from Zendesk Guide to be preformed when included in an internal or external comment of your ticket. This app works native but accompanies the [Knowledge Capture app from Zendesk](https://www.zendesk.com/apps/support/knowledge-capture) perfectly.\n\nAdd labels to the knowledge base article to function as a trigger and to specify which action to perform. This also works when a knowledge base articles are been copy and pasted manually in a comment or even when included in a Macro.\n\n#### Key Features\n- Select option in Dropdown Custom Ticket Field\n- Select Ticket Form\n- Select Ticket Group and/or Assignee\n- Add tags to a ticket\n- Apply macro to a ticket to perform any action a macro supports\n\n#### Use Cases\n- Automatically route tickets to specific specialist level support based on internal knowledge instructions\n- Contact reason matching, based on knowledge base article\n- Require additional ticket fields when using specific knowledge articles\n- Process automation using Macros\n\n**App Requirement** Knowledge Capture Actions uses Article Labels and requires Zendesk Guide Professional or Zendesk Guide Enterprise or any Zendesk Suite subscription.\n\n**The first week is on us!** After installing your free 7 days trial will start so you can try out this application without any worries.\n\n----\n\n#### Data Disclosure\n\nThis app accesses, uses, and processes the following data within your Zendesk account:\n\n**Data Accessed:**\n\n1. Ticket data including ticket comments, custom fields, ticket forms, groups, assignees, and tags\n2. Knowledge base article labels from Zendesk Guide\n3. Macro configurations\n\n**Purpose:**\n\nThe app uses this data solely to perform automated ticket actions based on knowledge base article labels when articles are referenced in ticket comments. Specifically:\n\n1. Reading ticket comments to detect knowledge base article links\n2. Retrieving article labels to determine which actions to execute\n3. Modifying ticket properties (custom fields, forms, groups, assignees, tags) as configured by article labels\n4. Applying macros to tickets when specified by article labels\n\n**Data Storage:**\n\nThis app does not store, transmit, or retain any customer data outside of your Zendesk instance. All data processing occurs in real-time within your Zendesk environment.\n\n----\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to try out this Zendesk App.\n2. Disable \"Only check for Guide links when a ticket is submitted\" if you want the actions to be executed as soon as the article is added. Keep this option enabled if you would like to choose which action is performed when multiple knowledge articles are connected.\n\n### How to add actions to knowledge base article in Zendesk Guide\n\nTo configure the actions you need to add a label to a knowledge base article in Zendesk Guide. Depending on the naming convention of a label it compiles the action to be taken when added to a comment in Zendesk Support.\n\n### Examples\n- `field_12345_random_value` will set Custom Field ID 12345 to value ‘random_value’ (Multiple actions possible in one article when using different fields)\n- `form_12345` will set Ticket Form to Ticket Form ID 12345\n- `group_12345` will set the Ticket Group to Ticket Group with ID 12345\n- `assignee_12345` will set the Assignee to User with ID 12345\n- `tag_random_tag` will add the Tag \u003cb\u003e‘random_tag’\u003c/b\u003e to the Ticket (Multiple actions possible in one article)\n- `macro_12345` will apply Macro with ID 12345 to the ticket (Multiple actions possible in article)\n\n**App Requirement** Knowledge Capture Actions uses Article Labels and requires Zendesk Guide Professional or Zendesk Guide Enterprise or any Zendesk Suite subscription.\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. 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Also works with \u003cstrong\u003eMagento 1\u003c/strong\u003e, \u003cstrong\u003ecommercetools\u003c/strong\u003e, \u003cstrong\u003eWooCommerce\u003c/strong\u003e, \u003cstrong\u003eStripe\u003c/strong\u003e and \u003cstrong\u003eElastic Path\u003c/strong\u003e!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-animation.gif\" alt=\"See agnoStack™ in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eCORE FEATURES\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eagnoStack™ Commerce\u003c/em\u003e is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer order history\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder basics/details\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder search/filter/sort/lookup\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePin ticket order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds Processing\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to process full, item-level and partial refunds (platform dependant).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Timeline\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAccess a single, chronological view of an Order, bringing in a variety of useful details about an order\u0026#39;s history and purchase lifecycle directly into Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Macros\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insights\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMultiple Provider Configurations\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eConnect multiple platforms and/or storefronts into a single, unified view of your customer\u0026#39;s orders.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e* Denotes Paid Features. Detailed pricing and tiers can be found at \u003ca href=\"https://agnostack.com/pricing\"\u003eagnostack.com/pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy: \u003ca href=\"https://agnostack.com/privacy\"\u003eagnostack.com/privacy\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eTerms: \u003ca href=\"https://agnostack.com/terms\"\u003eagnostack.com/terms\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eSupport: \u003ca href=\"mailto:support@agnostack.com\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eCustomers always first, including ours\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eAlways Optimizing\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe have a ton of features on our roadmap and look forward to continually improving your support experience!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about agnoStack™ at \u003ca href=\"https://agnostack.com\"\u003eagnostack.com\u003c/a\u003e. See all of our \u003ca href=\"https://www.zendesk.com/marketplace/partners/2383/agnostack/\"\u003eeCommerce apps\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eGive us 30 minutes and we\u0026#39;ll blow your business\u0026#39; mind. \u003ca href=\"https://agnostack.com/book-a-meeting\"\u003eSchedule a demo today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-footer.png\" alt=\"Platform agnostic to grow with you from day 1 to day 100\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003e\u0026quot;MAGENTO 1\u0026quot;\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease follow the instructions for \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-1\"\u003eConfiguring Magento 1\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\u003c/p\u003e\n\n\u003cp\u003eOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\u003c/p\u003e\n\n\u003cp\u003eYou will first select your platform Providers (BigCommerce, Shopify, Magento, commercetools, WooCommerce, etc.) and will be prompted to enter corresponding configuration fields required for each platform.\u003c/p\u003e\n\n\u003cp\u003eAfter entering your Provider data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues/questions, please contact us at \u003cem\u003e\u003ca href=\"mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","raw_long_description":"####agnoStack™ Omni-Channel Commerce\n\n[agnoStack™ Commerce](https://agnostack.com) is THE leading eCommerce integration app for Zendesk and rated one of the [Top Zendesk Apps](https://stackableapps.com/zendesk)!\n\nNo more shuffling between apps. agnoStack™ now makes it possible to **Search, Modify and Create Orders** and **Access Real-time Commerce, Shipping and Payment Data** directly inside Zendesk. NOW includes **AI for Commerce** making AI so simple it feels like magic!\n\nThe only true enterprise integration for **[Shopify](https://commerce.agnostack.com/shopify-zendesk)**, **BigCommerce** and **Magento 2/Adobe Commerce Cloud**. Also works with **Magento 1**, **commercetools**, **WooCommerce**, **Stripe** and **Elastic Path**!\n\n[![See agnoStack™ in action](http://agnostack.com/images/agnoStack-marketplace-animation.gif)](https://agnostack.com)\n\n_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app)._\n\n####CORE FEATURES\n\n_agnoStack™ Commerce_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\n\n**Customer order history***\n\nAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\n\n**Order basics/details***\n\nGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\n\n**Order search/filter/sort/lookup***\n\nYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\n\n**Pin ticket order***\n\nAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\n\n**Refunds Processing***\n\nAllow agents to process full, item-level and partial refunds (platform dependant).\n\n**Order Timeline***\n\nAccess a single, chronological view of an Order, bringing in a variety of useful details about an order's history and purchase lifecycle directly into Zendesk.\n\n**Advanced Macros***\n\nQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\n\n**Customer Insights***\n\nSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\n\n**Multiple Provider Configurations***\n\nConnect multiple platforms and/or storefronts into a single, unified view of your customer's orders.\n\n_* Denotes Paid Features. Detailed pricing and tiers can be found at [agnostack.com/pricing](https://agnostack.com/pricing)._\n\n---\n\n_Privacy: [agnostack.com/privacy](https://agnostack.com/privacy)_\n_Terms: [agnostack.com/terms](https://agnostack.com/terms)_\n_Support: [support@agnostack.com](mailto:support@agnostack.com)_\n\n---\n\n####Customers always first, including ours\n\n_Always Optimizing_\n\nWe have a ton of features on our roadmap and look forward to continually improving your support experience!\n\n---\n\n**Learn More**\n\nLearn more about agnoStack™ at [agnostack.com](https://agnostack.com). See all of our [eCommerce apps](https://www.zendesk.com/marketplace/partners/2383/agnostack/).\n\nGive us 30 minutes and we'll blow your business' mind. [Schedule a demo today](https://agnostack.com/book-a-meeting).\n\n[![Platform agnostic to grow with you from day 1 to day 100](http://agnostack.com/images/agnoStack-marketplace-footer.png)](https://agnostack.com)\n\n---\n\n_\"MAGENTO 1\"_\n\nPlease follow the instructions for [Configuring Magento 1](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-1).\n","raw_installation_instructions":"_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app)._\n\nIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\n\nOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\n\nYou will first select your platform Providers (BigCommerce, Shopify, Magento, commercetools, WooCommerce, etc.) and will be prompted to enter corresponding configuration fields required for each platform.\n\nAfter entering your Provider data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\n\nYou'll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\n\nIf you have any issues/questions, please contact us at _[support@agnostack.com](mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry)_.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://214713.apps.zdusercontent.com/214713/assets/1783645411-a461eab0a4a26061f0fdf2c1f40f7ee3/logo-small.png","large_icon":"https://214713.apps.zdusercontent.com/214713/assets/1783645411-a461eab0a4a26061f0fdf2c1f40f7ee3/logo.png","screenshots":["https://214713.apps.zdusercontent.com/214713/assets/1783645411-a461eab0a4a26061f0fdf2c1f40f7ee3/screenshot-0.png","https://214713.apps.zdusercontent.com/214713/assets/1783645411-a461eab0a4a26061f0fdf2c1f40f7ee3/screenshot-1.png","https://214713.apps.zdusercontent.com/214713/assets/1783645411-a461eab0a4a26061f0fdf2c1f40f7ee3/screenshot-2.png"],"installation_count":135},{"id":215286,"name":"Knowledge Share","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":713997,"app_id":215286,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-15T08:23:46Z","updated_at":"2019-08-15T08:23:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":713996,"app_id":215286,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2019-08-15T08:23:46Z","updated_at":"2019-08-15T08:23:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1163,"entity_id":215286,"app_id":215286,"amount":250,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Fcu2gOkqFAIxg2","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":303,"cost_type":"CostStripe","active":true,"created_at":"2019-08-15T08:23:48.000Z","updated_at":"2019-08-15T08:23:48.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-08-15T08:23:44Z","updated_at":"2026-03-09T21:01:45Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[10],"date_published":"2019-08-15T08:23:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-03-09T21:01:41Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Search and link public articles in your tickets from an external Help Center","long_description":"\u003cp\u003eThe Knowledge Share app enables your agents to search and link public articles from an external Help Center. Your agent can leverage the knowledge of your business partner or vendor who is also using Zendesk without leaving the ticket. The app supports all public available articles in the external Help Center.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch all public available articles in an external Help Center from your business partner or vendor without leaving the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert links to relevant Help Center articles in ticket comments based on knowledge in an external Help Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cp\u003eWith more than 150.000 businesses worldwide using Zendesk the chance is very big your business partner or vendor is also using Zendesk. Building a knowledge base with all knowledge of your business partner could be very time consuming and maintaning it is even more worse. With the Knowledge Share app your agent directly searches in the knowledge from for an example Zendesk itself. It also can be very helpful for organisations who are using Zendesk Support on multiple instances and need access to the knowledge on another instance.\u003c/p\u003e\n\n\u003ch3\u003eExamples of popular external knowledge bases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk: support.zendesk.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSlack: slack.zendesk.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSquarespace: squarespace.zendesk.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eVimeo: vimeo.zendesk.com\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNote only publicly available articles are available in the Knowledge Share app.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app collects and processes the following data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExternal Help Center Domain\u003c/strong\u003e: The domain of the external Help Center you configure is stored to enable search functionality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch Queries\u003c/strong\u003e: Search terms entered by agents are sent to the external Help Center to retrieve relevant articles.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePublic Article Data\u003c/strong\u003e: The app retrieves and displays publicly available article information from the configured external Help Center.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo personal or sensitive ticket data is transmitted or stored outside of your Zendesk instance. All data processing complies with applicable privacy regulations.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/li\u003e\n\u003cli\u003eEnter the Domains of the external Help Center\u003c/li\u003e\n\u003cli\u003eWhen in an article in the bottom of the comment field you\u0026#39;ll find the Knowledge Share app which will automaticly search based on the Ticket Title.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"The Knowledge Share app enables your agents to search and link public articles from an external Help Center. Your agent can leverage the knowledge of your business partner or vendor who is also using Zendesk without leaving the ticket. The app supports all public available articles in the external Help Center.\n\n#### Key Features\n\n- Search all public available articles in an external Help Center from your business partner or vendor without leaving the ticket\n\n- Insert links to relevant Help Center articles in ticket comments based on knowledge in an external Help Center\n\n#### Use Case\n\nWith more than 150.000 businesses worldwide using Zendesk the chance is very big your business partner or vendor is also using Zendesk. Building a knowledge base with all knowledge of your business partner could be very time consuming and maintaning it is even more worse. With the Knowledge Share app your agent directly searches in the knowledge from for an example Zendesk itself. It also can be very helpful for organisations who are using Zendesk Support on multiple instances and need access to the knowledge on another instance.\n\n### Examples of popular external knowledge bases\n\n- Zendesk: support.zendesk.com\n\n- Slack: slack.zendesk.com\n\n- Squarespace: squarespace.zendesk.com\n\n- Vimeo: vimeo.zendesk.com\n\n_Note only publicly available articles are available in the Knowledge Share app._\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n----\n\n### Data Disclosure\n\nThis app collects and processes the following data:\n\n- **External Help Center Domain**: The domain of the external Help Center you configure is stored to enable search functionality.\n\n- **Search Queries**: Search terms entered by agents are sent to the external Help Center to retrieve relevant articles.\n\n- **Public Article Data**: The app retrieves and displays publicly available article information from the configured external Help Center.\n\nNo personal or sensitive ticket data is transmitted or stored outside of your Zendesk instance. All data processing complies with applicable privacy regulations.\n\n----\n\nAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n2. Enter the Domains of the external Help Center\n3. When in an article in the bottom of the comment field you'll find the Knowledge Share app which will automaticly search based on the Ticket Title.\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://215286.apps.zdusercontent.com/215286/assets/1771399242-73759af21a82cd8d9080b91767279f57/logo-small.png","large_icon":"https://215286.apps.zdusercontent.com/215286/assets/1771399242-73759af21a82cd8d9080b91767279f57/logo.png","screenshots":["https://215286.apps.zdusercontent.com/215286/assets/1771399242-73759af21a82cd8d9080b91767279f57/screenshot-0.png","https://215286.apps.zdusercontent.com/215286/assets/1771399242-73759af21a82cd8d9080b91767279f57/screenshot-1.png","https://215286.apps.zdusercontent.com/215286/assets/1771399242-73759af21a82cd8d9080b91767279f57/screenshot-2.png"],"installation_count":3},{"id":215292,"name":"Document360","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":714106,"app_id":215292,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-15T09:11:05Z","updated_at":"2019-08-15T09:11:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":714105,"app_id":215292,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-08-15T09:11:05Z","updated_at":"2026-08-22T03:40:39Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":1164,"entity_id":215292,"app_id":215292,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-08-15T09:11:06.000Z","updated_at":"2019-08-15T09:11:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-08-15T09:11:03Z","updated_at":"2026-08-22T03:40:39Z","terms_conditions_url":null,"app_organization":{"id":2573,"name":"Document360","email":"support@document360.io","website":"","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2019-08-15T09:11:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://document360.com/pricing/"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-08-22T03:40:31Z","owner_id":269519,"author_name":"Document360","author_email":"contact@document360.io","author_url":"https://document360.io","short_description":"The Knowledge Base Software that scales with your Product.","long_description":"\u003cp\u003eDocument360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.\u003c/p\u003e\n\n\u003ch2\u003eDOCUMENT360 + ZENDESK\u003c/h2\u003e\n\n\u003cp\u003eEquip your support agents with knowledge without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWith the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Zendesk.\u003c/p\u003e\n\n\u003ch3\u003e→ Fast search\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://document360prodstorage.blob.core.windows.net/static/images/zendesk/open-articles.png\" alt=\"open article\"\u003e\u003c/p\u003e\n\n\u003cp\u003eUse the integrated Document360 knowledge base in your Zendesk tickets, to search for and share articles to your customers with just a couple of clicks.\u003c/p\u003e\n\n\u003ch3\u003e→Share link or content\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://document360prodstorage.blob.core.windows.net/static/images/zendesk/insert-link-or-content.png\" alt=\"insert link\"\u003e\u003c/p\u003e\n\n\u003cp\u003eRespond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.\u003c/p\u003e\n\n\u003ch3\u003e→ AI powered suggestions\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://document360prodstorage.blob.core.windows.net/static/images/zendesk/search-and-suggestions.png\" alt=\"suggestion\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatic search in knowledge base using ticket title to return matching articles, when you click on the Document360 icon.\u003c/p\u003e\n\n\u003ch3\u003e→ Create articles\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://document360prodstorage.blob.core.windows.net/static/images/zendesk/create-articles.png\" alt=\"Create articles\"\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate user-friendly documentation, author in Markdown, manage multiple versions and languages right from Zendesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.\u003c/p\u003e\n\n\u003ch3\u003e→ Data disclosure\u003c/h3\u003e\n\n\u003cp\u003eDocument360 processes customer data only to provide the app features (for example: article search, article suggestions, and knowledge responses inside Zendesk). We apply access controls and secure transmission practices to reduce unauthorized access risk, and we do not use customer data for unrelated purposes.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: \u003ca href=\"https://document360.com/privacy-policy\"\u003ehttps://document360.com/privacy-policy\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e→ Additional resource\u003c/h3\u003e\n\n\u003cp\u003eYou can always check out Document360 extension guide for more elaborate information.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.document360.io/docs/en/zendesk\"\u003ehttps://docs.document360.io/docs/en/zendesk\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://document360.io/extension/zendesk/\"\u003ehttps://document360.io/extension/zendesk/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAdd the Document360 app to your Zendesk platform and equip your support agents with your powerful knowledge base.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStart the set-up from your Document360 portal.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to the Settings menu in your Document360 project\u003c/li\u003e\n\u003cli\u003eUnder Tools, select Extensions\u003c/li\u003e\n\u003cli\u003eNext to the Zendesk box, click the plus (+) icon to generate a new token, and copy it\u003c/li\u003e\n\u003cli\u003eHead back to the Zendesk marketplace, search for Document360 and click install\u003c/li\u003e\n\u003cli\u003eIf you have multiple accounts, select the intended account and click on Install again\u003c/li\u003e\n\u003cli\u003eOnce redirected, paste the token generated in Document360, click Install again\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe integration is done and you’re good to go.\u003c/p\u003e\n\n\u003cp\u003eYou can always check out Document360 extension guide for a more elaborate instruction.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.document360.io/docs/en/zendesk\"\u003ehttps://docs.document360.io/docs/en/zendesk\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAre you keen on learning more about Document360 (or) how we can help you create a better knowledge base?\u003c/p\u003e\n\n\u003cp\u003eAsk for a demo on our website - \u003ca href=\"https://document360.io/request-demo\"\u003ehttps://document360.io/request-demo\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.\n\n## DOCUMENT360 + ZENDESK\n\nEquip your support agents with knowledge without leaving Zendesk.\n\nWith the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Zendesk.\n\n### → Fast search\n\n![open article](https://document360prodstorage.blob.core.windows.net/static/images/zendesk/open-articles.png)\n\nUse the integrated Document360 knowledge base in your Zendesk tickets, to search for and share articles to your customers with just a couple of clicks.\n\n### →Share link or content\n\n![insert link](https://document360prodstorage.blob.core.windows.net/static/images/zendesk/insert-link-or-content.png)\n\nRespond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.\n\n### → AI powered suggestions\n\n![suggestion](https://document360prodstorage.blob.core.windows.net/static/images/zendesk/search-and-suggestions.png)\n\nAutomatic search in knowledge base using ticket title to return matching articles, when you click on the Document360 icon.\n\n### → Create articles\n\n![Create articles](https://document360prodstorage.blob.core.windows.net/static/images/zendesk/create-articles.png)\n\nCreate user-friendly documentation, author in Markdown, manage multiple versions and languages right from Zendesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.\n\n### → Data disclosure\n\nDocument360 processes customer data only to provide the app features (for example: article search, article suggestions, and knowledge responses inside Zendesk). We apply access controls and secure transmission practices to reduce unauthorized access risk, and we do not use customer data for unrelated purposes.\n\nPrivacy policy: [https://document360.com/privacy-policy](https://document360.com/privacy-policy)\n\n### → Additional resource\n\nYou can always check out Document360 extension guide for more elaborate information.\n\n[https://docs.document360.io/docs/en/zendesk](https://docs.document360.io/docs/en/zendesk)\n\n[https://document360.io/extension/zendesk/](https://document360.io/extension/zendesk/)\n\nAdd the Document360 app to your Zendesk platform and equip your support agents with your powerful knowledge base.","raw_installation_instructions":"Start the set-up from your Document360 portal.\n\n1. Go to the Settings menu in your Document360 project\n2. Under Tools, select Extensions\n3. Next to the Zendesk box, click the plus (+) icon to generate a new token, and copy it\n4. Head back to the Zendesk marketplace, search for Document360 and click install\n5. If you have multiple accounts, select the intended account and click on Install again\n6. Once redirected, paste the token generated in Document360, click Install again\n\nThe integration is done and you’re good to go.\n\nYou can always check out Document360 extension guide for a more elaborate instruction.\n\n[https://docs.document360.io/docs/en/zendesk](https://docs.document360.io/docs/en/zendesk)\n\nAre you keen on learning more about Document360 (or) how we can help you create a better knowledge base?\n\nAsk for a demo on our website - [https://document360.io/request-demo](https://document360.io/request-demo)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://215292.apps.zdusercontent.com/215292/assets/1787041989-c3d9fb0eef1391de61f4697a7d02ba62/logo-small.png","large_icon":"https://215292.apps.zdusercontent.com/215292/assets/1787041989-c3d9fb0eef1391de61f4697a7d02ba62/logo.png","screenshots":["https://215292.apps.zdusercontent.com/215292/assets/1787041989-c3d9fb0eef1391de61f4697a7d02ba62/screenshot-0.png","https://215292.apps.zdusercontent.com/215292/assets/1787041989-c3d9fb0eef1391de61f4697a7d02ba62/screenshot-1.png","https://215292.apps.zdusercontent.com/215292/assets/1787041989-c3d9fb0eef1391de61f4697a7d02ba62/screenshot-2.png"],"installation_count":75},{"id":215572,"name":"Campfire","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":715621,"app_id":215572,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-16T15:39:28Z","updated_at":"2019-08-16T15:39:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":715617,"app_id":215572,"name":"approvalBeforeOpening","kind":"checkbox","required":false,"position":1,"created_at":"2019-08-16T15:39:27Z","updated_at":"2019-08-16T15:39:27Z","default_value":"1","secure":false,"scopes":null,"options":null},{"id":715619,"app_id":215572,"name":"noInternalNotes","kind":"checkbox","required":false,"position":2,"created_at":"2019-08-16T15:39:27Z","updated_at":"2019-08-16T15:39:27Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":1166,"entity_id":215572,"app_id":215572,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FdOIKFEVtv3qTL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":306,"cost_type":"CostStripe","active":true,"created_at":"2019-08-16T15:39:30.000Z","updated_at":"2019-08-16T15:39:30.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-08-16T15:39:26Z","updated_at":"2026-03-09T21:02:27Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,1,7],"date_published":"2019-08-16T15:39:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","top_bar","background"],"last_update_time":"2026-03-09T21:02:24Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"The quickest way to ask other agents to look at the ticket you are working on","long_description":"\u003cp\u003eCampfire is the quickest way to ask a fellow agent to take a look at the ticket you are currently working on. No more calling out ticket numbers to colleagues or sending links via internal chat, just start a campfire and request a specific person to join, it\u0026#39;s that simple.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend a specific colleague the ticket you are currently working on;\u003c/li\u003e\n\u003cli\u003eThe agent is able to include an internal comment in the ticket your sending;\u003c/li\u003e\n\u003cli\u003eThe optional internal comment is always accompanied with an log of the campfire participants;\u003c/li\u003e\n\u003cli\u003eChoose whether the app pushes the ticket to open instantly, or whether the reciepient has the option to be notified and open or dismiss the request.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eNo more sending links regarding specific tickets;\u003c/li\u003e\n\u003cli\u003eNo broadcasting, only involve the one person you need;\u003c/li\u003e\n\u003cli\u003eInstead of mention, it is direct and makes it easy to get others involved for a (quick)question and doesn\u0026#39;t put the recipient in the cc;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eExamples\u003c/h3\u003e\n\n\u003cp\u003eLess messing around with messengers, shouting colleagues and no logs of colleagues working together. Logging this can point out the need for more guidance, different skill levels, user rights or inefficienties in processes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003ch4\u003eData Access \u0026amp; Usage\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses and processes the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Information\u003c/strong\u003e: Current ticket ID, subject, and status to enable sharing with other agents\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser Data\u003c/strong\u003e: Agent names and IDs to facilitate ticket assignment and routing\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInternal Comments\u003c/strong\u003e: Optional internal notes added by agents when requesting assistance\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActivity Logs\u003c/strong\u003e: Records of campfire participants for audit and tracking purposes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData Storage\u003c/h4\u003e\n\n\u003cp\u003eAll data is processed in real-time and is not stored by the application. Data remains within your Zendesk instance and is accessed only when the app is actively used.\u003c/p\u003e\n\n\u003ch4\u003eData Purpose\u003c/h4\u003e\n\n\u003cp\u003eData is accessed and used exclusively to:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnable real-time ticket sharing between agents\u003c/li\u003e\n\u003cli\u003eFacilitate internal collaboration requests\u003c/li\u003e\n\u003cli\u003eGenerate activity logs for transparency and accountability\u003c/li\u003e\n\u003cli\u003eDeliver notification to selected agents\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/li\u003e\n\u003cli\u003eConfigure whether the recieving party recieves a request or the ticket is forced open\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Campfire is the quickest way to ask a fellow agent to take a look at the ticket you are currently working on. No more calling out ticket numbers to colleagues or sending links via internal chat, just start a campfire and request a specific person to join, it's that simple.\n\n#### Key Features\n\n- Send a specific colleague the ticket you are currently working on;\n- The agent is able to include an internal comment in the ticket your sending;\n- The optional internal comment is always accompanied with an log of the campfire participants;\n- Choose whether the app pushes the ticket to open instantly, or whether the reciepient has the option to be notified and open or dismiss the request.\n\n#### Use Case\n\n- No more sending links regarding specific tickets;\n- No broadcasting, only involve the one person you need;\n- Instead of mention, it is direct and makes it easy to get others involved for a (quick)question and doesn't put the recipient in the cc;\n\n### Examples\n\nLess messing around with messengers, shouting colleagues and no logs of colleagues working together. Logging this can point out the need for more guidance, different skill levels, user rights or inefficienties in processes.\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n----\n\n### Data Privacy \u0026 Security\n\n#### Data Access \u0026 Usage\n\nThis app accesses and processes the following data from your Zendesk account:\n\n- **Ticket Information**: Current ticket ID, subject, and status to enable sharing with other agents\n- **User Data**: Agent names and IDs to facilitate ticket assignment and routing\n- **Internal Comments**: Optional internal notes added by agents when requesting assistance\n- **Activity Logs**: Records of campfire participants for audit and tracking purposes\n\n#### Data Storage\n\nAll data is processed in real-time and is not stored by the application. Data remains within your Zendesk instance and is accessed only when the app is actively used.\n\n#### Data Purpose\n\nData is accessed and used exclusively to:\n\n1. Enable real-time ticket sharing between agents\n2. Facilitate internal collaboration requests\n3. Generate activity logs for transparency and accountability\n4. Deliver notification to selected agents\n\n----\n\nAre you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n2. Configure whether the recieving party recieves a request or the ticket is forced open\n\n### Are you having trouble with getting the most out of your workflows?\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://215572.apps.zdusercontent.com/215572/assets/1771310477-125d27e43995f95c1bdf910b3f6431bb/logo-small.png","large_icon":"https://215572.apps.zdusercontent.com/215572/assets/1771310477-125d27e43995f95c1bdf910b3f6431bb/logo.png","screenshots":["https://215572.apps.zdusercontent.com/215572/assets/1771310477-125d27e43995f95c1bdf910b3f6431bb/screenshot-0.png","https://215572.apps.zdusercontent.com/215572/assets/1771310477-125d27e43995f95c1bdf910b3f6431bb/screenshot-1.png","https://215572.apps.zdusercontent.com/215572/assets/1771310477-125d27e43995f95c1bdf910b3f6431bb/screenshot-2.png"],"installation_count":6},{"id":216097,"name":"Ticket Translation by TextUnited","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":717977,"app_id":216097,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-20T12:16:28Z","updated_at":"2019-08-20T12:16:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":740995,"app_id":216097,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-09-17T17:34:46Z","updated_at":"2019-09-17T17:34:46Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1167,"entity_id":216097,"app_id":216097,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-08-20T12:16:30.000Z","updated_at":"2019-08-20T12:16:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-08-20T12:16:26Z","updated_at":"2025-04-04T00:04:55Z","terms_conditions_url":null,"app_organization":{"id":2586,"name":"Text United GmbH","email":"marekp@textunited.com","website":"https://www.textunited.com","country_code":"AT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-08-20T12:16:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.textunited.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-05-02T21:52:33Z","owner_id":269519,"author_name":"TextUnited","author_email":"support@textunited.com","author_url":"https://www.textunited.com","short_description":"Free instant two-way ticket translation, native to your Zendesk dashboard.","long_description":"\u003ch1\u003eTicket Translation by TextUnited\u003c/h1\u003e\n\n\u003cp\u003eTextUnited\u0026#39;s Zendesk support ticket translation plugin provides you with the simplest way to satisfy your foreign-language leads with quality multilingual support in over 170 languages. \u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s easy to install, and once you\u0026#39;re set up, you\u0026#39;ll be engaging with your customers around the globe with ease. \u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstant two-way translation\u003c/strong\u003e \u003cbr\u003e\nTranslations of incoming and outgoing messages without delay using Machine Translation. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOne-click language recognition\u003c/strong\u003e \u003cbr\u003e\nClick to automatically detect the language of each ticket that arrives before you translate. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntuitive UI/UX\u003c/strong\u003e \u003cbr\u003e\nDesigned for instantaneous usability, everything takes place via the internal notes or the sidebar app. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree to use\u003c/strong\u003e \u003cbr\u003e\nInstall the app from the Zendesk Marketplace and with our free account, you can begin translating for nothing. \u003cbr\u003e\nIf you’re using our free account with Machine Translation, you’re limited to 1000 free words per month, so if you are translating a lot of support tickets, you may need to purchase additional word packages. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTranslation methods\u003c/strong\u003e \u003cbr\u003e\nChoose whether to translate your tickets instantly with full machine translation or opt for machine translation + human review by your team or TextUnited\u0026#39;s translators. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTranslation memory\u003c/strong\u003e \u003cbr\u003e\nAll of your translations are saved and can be reused again, with any human translations permanently improving your machine translations over time. \u003c/p\u003e\n\n\u003ch2\u003eMultilingual Customer Experience\u003c/h2\u003e\n\n\u003cp\u003eYour customers\u0026#39; experience their journey with you from a wide range of different geographical locations and in an array of native languages. Each of those customer journeys are valuable so maintaining strong customer relations is essential. \u003c/p\u003e\n\n\u003cp\u003eA strong Multilingual Customer Experience (MCX) strategy facilitates accurate and authentic engagement with your customers, no matter where they live or the language they speak. \u003c/p\u003e\n\n\u003cp\u003eWhen a problem arises and a customer seeks help, being able to simply and effectively engage with your agents accurately expedites resolutions and acts as a huge multiplier for customer retention.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow To Install\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall Ticket Translation by TextUnited from the Zendesk App Directory \u003c/li\u003e\n\u003cli\u003eYou’ll need a TextUnited account to use this plugin \u003c/li\u003e\n\u003cli\u003eFrom the Zendesk dashboard, navigate to Apps, Settings and enable the TextUnited Plugin \u003c/li\u003e\n\u003cli\u003eLogin to your TextUnited account and copy the Zendesk token from the API page. \u003c/li\u003e\n\u003cli\u003ePaste the API token into the Zendesk settings and you’re all set!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Ticket Translation by TextUnited \n\nTextUnited's Zendesk support ticket translation plugin provides you with the simplest way to satisfy your foreign-language leads with quality multilingual support in over 170 languages. \n\nIt's easy to install, and once you're set up, you'll be engaging with your customers around the globe with ease. \n\n## Key Features \n\n**Instant two-way translation** \nTranslations of incoming and outgoing messages without delay using Machine Translation. \n\n**One-click language recognition** \nClick to automatically detect the language of each ticket that arrives before you translate. \n\n**Intuitive UI/UX** \nDesigned for instantaneous usability, everything takes place via the internal notes or the sidebar app. \n\n**Free to use** \nInstall the app from the Zendesk Marketplace and with our free account, you can begin translating for nothing. \nIf you’re using our free account with Machine Translation, you’re limited to 1000 free words per month, so if you are translating a lot of support tickets, you may need to purchase additional word packages. \n\n**Translation methods** \nChoose whether to translate your tickets instantly with full machine translation or opt for machine translation + human review by your team or TextUnited's translators. \n\n**Translation memory** \nAll of your translations are saved and can be reused again, with any human translations permanently improving your machine translations over time. \n\n\n\n## Multilingual Customer Experience \n\n\nYour customers' experience their journey with you from a wide range of different geographical locations and in an array of native languages. Each of those customer journeys are valuable so maintaining strong customer relations is essential. \n\nA strong Multilingual Customer Experience (MCX) strategy facilitates accurate and authentic engagement with your customers, no matter where they live or the language they speak. \n\nWhen a problem arises and a customer seeks help, being able to simply and effectively engage with your agents accurately expedites resolutions and acts as a huge multiplier for customer retention.","raw_installation_instructions":"# How To Install \n\n\n1. Install Ticket Translation by TextUnited from the Zendesk App Directory \n2. You’ll need a TextUnited account to use this plugin \n3. From the Zendesk dashboard, navigate to Apps, Settings and enable the TextUnited Plugin \n4. Login to your TextUnited account and copy the Zendesk token from the API page. \n5. Paste the API token into the Zendesk settings and you’re all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://216097.apps.zdusercontent.com/216097/assets/1650793401-46b631e4031f5feb9aec648e60ea2cdc/logo-small.png","large_icon":"https://216097.apps.zdusercontent.com/216097/assets/1650793401-46b631e4031f5feb9aec648e60ea2cdc/logo.png","screenshots":["https://216097.apps.zdusercontent.com/216097/assets/1650793401-46b631e4031f5feb9aec648e60ea2cdc/screenshot-0.png","https://216097.apps.zdusercontent.com/216097/assets/1650793401-46b631e4031f5feb9aec648e60ea2cdc/screenshot-1.png","https://216097.apps.zdusercontent.com/216097/assets/1650793401-46b631e4031f5feb9aec648e60ea2cdc/screenshot-2.png"],"installation_count":9},{"id":216306,"name":"Picky Assist","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":719185,"app_id":216306,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-21T08:00:45Z","updated_at":"2019-08-21T08:00:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1169,"entity_id":216306,"app_id":216306,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-08-21T08:00:45.000Z","updated_at":"2019-08-21T08:00:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-08-21T08:00:44Z","updated_at":"2025-04-04T00:04:55Z","terms_conditions_url":null,"app_organization":{"id":2576,"name":"Picky Assist Inc","email":"support@pickyassist.com","website":"https://pickyassist.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2019-08-21T08:00:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pickyassist.com/pricing"},"location_names":[],"last_update_time":"2019-10-07T17:54:30Z","owner_id":269519,"author_name":"PickyAssist","author_email":"support@pickyassist.com","author_url":"https://pickyassist.com","short_description":"Connect Your Android Phone as Gateway \u0026 Convert WhatsApp, SMS \u0026 Call As Tickets.","long_description":"\u003cp\u003eEnhance customer support experience through WhatsApp, SMS \u0026amp; Missed Calls using your existing android phone and number as Zendesk Channel\u003c/p\u003e\n\n\u003cp\u003ePicky Assist Robotic Process Automation (RPA) \u0026amp; Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone \u0026amp; Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS \u0026amp; Call Support.\u003c/p\u003e\n\n\u003cp\u003eYou need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms \u0026amp; call into tickets and reply the tickets right from the Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=21ggLvRTync\"\u003eWatch How it Works Video\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAll other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support. \u003c/p\u003e\n\n\u003ch2\u003eUnique Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eOffline Support :\u003c/strong\u003e\u003cbr\u003e\nOur Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS \u0026amp; Missed Call.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI Answer Bot :\u003c/strong\u003e\u003cbr\u003e\nDon\u0026#39;t overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasy Integration :\u003c/strong\u003e\u003cbr\u003e\nOne-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo Approvals :\u003c/strong\u003e\u003cbr\u003e\nNo approvals from WhatsApp, Get started with the Zendesk in 5 Minutes\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse WhatsApp Web :\u003c/strong\u003e\u003cbr\u003e\nAlmost all automation platforms don\u0026#39;t allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.\u003c/p\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e Android Phone 5 (Lollipop) or above\u003c/li\u003e\n\u003cli\u003e WhatsApp Business / Personal App\u003c/li\u003e\n\u003cli\u003e Picky Bridge App Installed in Phone\u003c/li\u003e\n\u003cli\u003e For SMS \u0026amp; Call SIM Card (optional)\u003c/li\u003e\n\u003cli\u003e Zendesk Team or above account\u003c/li\u003e\n\u003cli\u003e Picky Assist Channel App for Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFor More Details \u0026amp; Create A Free Account \u003ca href=\"https://pickyassist.com/whatsapp-channel-for-zendesk\"\u003ehttps://pickyassist.com/whatsapp-channel-for-zendesk\u003c/a\u003e\u003c/h3\u003e\n","installation_instructions":"\u003cp\u003eApp Install Instructions \u003c/p\u003e\n\n\u003cp\u003eBefore you begin installation, please make sure you have an Unlimited Picky Assist Account with Zendesk Channel Enabled as an Ad-On Service. \u003c/p\u003e\n\n\u003cp\u003eInstall Picky Asssit for Zendesk Support\u003c/p\u003e\n\n\u003cp\u003eAfter Installing the Picky Assist App from Zendesk Marketplace , you need to configure the Channel \u003c/p\u003e\n\n\u003cp\u003eGo to Zendesk Admin Panel (Gear Icon) -\u0026gt; Channels -\u0026gt; Channel Integrations\u003c/p\u003e\n\n\u003cp\u003eYou can find 2 tabs, click on Accounts Tab and you will find “Add Account” a popup will appear on screen , please login with your picky assist account and it will ask to select the project in which Zendesk Ad-On is activated.\u003c/p\u003e\n\n\u003cp\u003eNow the Channel integration is completed \u003c/p\u003e\n\n\u003cp\u003eTo test the integration, please send a WhatsApp to your support WhatsApp number from any other phone and see whether you can see the update in the ticket, when you reply to a ticket please make sure you select the correct channel\u003c/p\u003e\n","raw_long_description":"Enhance customer support experience through WhatsApp, SMS \u0026 Missed Calls using your existing android phone and number as Zendesk Channel\r\n\r\nPicky Assist Robotic Process Automation (RPA) \u0026 Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone \u0026 Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS \u0026 Call Support.\r\n\r\n\r\nYou need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms \u0026 call into tickets and reply the tickets right from the Zendesk Support.\r\n\r\n[Watch How it Works Video](https://www.youtube.com/watch?v=21ggLvRTync)\r\n\r\nAll other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support. \r\n\r\n##Unique Features \r\n\r\n**Offline Support :**\r\nOur Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS \u0026 Missed Call.\r\n\r\n**AI Answer Bot :**\r\nDon't overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.\r\n\r\n\r\n**Easy Integration :**\r\nOne-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk\r\n\r\n**No Approvals :**\r\nNo approvals from WhatsApp, Get started with the Zendesk in 5 Minutes\r\n\r\n**Use WhatsApp Web :**\r\nAlmost all automation platforms don't allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.\r\n\r\n\r\n##Requirements\r\n\r\n*  Android Phone 5 (Lollipop) or above\r\n*  WhatsApp Business / Personal App\r\n*  Picky Bridge App Installed in Phone\r\n*  For SMS \u0026 Call SIM Card (optional)\r\n*  Zendesk Team or above account\r\n*  Picky Assist Channel App for Zendesk\r\n\r\n\r\n###For More Details \u0026 Create A Free Account [https://pickyassist.com/whatsapp-channel-for-zendesk](https://pickyassist.com/whatsapp-channel-for-zendesk)\r\n","raw_installation_instructions":"App Install Instructions \r\n\r\nBefore you begin installation, please make sure you have an Unlimited Picky Assist Account with Zendesk Channel Enabled as an Ad-On Service. \r\n\r\nInstall Picky Asssit for Zendesk Support\r\n\r\n\r\nAfter Installing the Picky Assist App from Zendesk Marketplace , you need to configure the Channel \r\n\r\nGo to Zendesk Admin Panel (Gear Icon) -\u003e Channels -\u003e Channel Integrations\r\n\r\nYou can find 2 tabs, click on Accounts Tab and you will find “Add Account” a popup will appear on screen , please login with your picky assist account and it will ask to select the project in which Zendesk Ad-On is activated.\r\n\r\nNow the Channel integration is completed \r\n\r\nTo test the integration, please send a WhatsApp to your support WhatsApp number from any other phone and see whether you can see the update in the ticket, when you reply to a ticket please make sure you select the correct channel\r\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://216306.apps.zdusercontent.com/216306/assets/1570282629-3346a8b1b1d89f571cb2cf464493f5a4/logo-small.png","large_icon":"https://216306.apps.zdusercontent.com/216306/assets/1570282629-3346a8b1b1d89f571cb2cf464493f5a4/logo.png","screenshots":["https://216306.apps.zdusercontent.com/216306/assets/1570282629-3346a8b1b1d89f571cb2cf464493f5a4/screenshot-0.png","https://216306.apps.zdusercontent.com/216306/assets/1570282629-3346a8b1b1d89f571cb2cf464493f5a4/screenshot-1.png","https://216306.apps.zdusercontent.com/216306/assets/1570282629-3346a8b1b1d89f571cb2cf464493f5a4/screenshot-2.png"],"installation_count":4},{"id":216561,"name":"LogMeIn Rescue","state":"published","version":"2.1.2","framework_version":"2.0","parameters":[{"id":720341,"app_id":216561,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-08-22T18:33:37Z","updated_at":"2019-08-22T18:33:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3671853,"app_id":216561,"name":"hostSite","kind":"text","required":true,"position":1,"created_at":"2026-06-08T16:46:34Z","updated_at":"2026-06-08T16:46:34Z","default_value":"secure.logmeinrescue.com","secure":false,"scopes":null,"options":null},{"id":720339,"app_id":216561,"name":"publicComment","kind":"checkbox","required":false,"position":2,"created_at":"2019-08-22T18:33:36Z","updated_at":"2019-08-22T18:33:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":720340,"app_id":216561,"name":"tags","kind":"text","required":false,"position":3,"created_at":"2019-08-22T18:33:36Z","updated_at":"2026-06-08T16:46:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1172,"entity_id":216561,"app_id":216561,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-08-22T18:33:39.000Z","updated_at":"2019-08-22T18:33:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2019-08-22T18:33:33Z","updated_at":"2026-08-31T19:44:31Z","terms_conditions_url":null,"app_organization":{"id":2592,"name":"LogMeIn Inc","email":"support@logmeinrescue.com","website":"http://www.logmein.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-08-22T18:33:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.logmeinrescue.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-31T19:44:24Z","owner_id":269519,"author_name":"LogMeIn Rescue","author_email":"rescue-zendesk-appdev@logmein.com","author_url":"https://www.logmeinrescue.com/remote-support-features/integrations-and-apis/integrations#Zendesk","short_description":"Generate a remote session and capture session details in a ticket","long_description":"\u003cp\u003eNow you can combine remote support from LogMeIn Rescue and ticketing workflow from Zendesk Support to deliver fast, reliable support for PCs, Macs, and smartphones. Let your support team collaborate with customers in real time to quickly diagnose and resolve issues. To learn more about the integration, see the \u003ca href=\"https://support.logmeinrescue.com/rescue/help/integration-of-rescue-and-zendesk\"\u003eLogMeIn Rescue - Zendesk Integration Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://secure.logmeinrescue.com/welcome/default.aspx?destination=\u0026utm_source=\u0026utm_medium=Lead_Gen\u0026utm_campaign=23800\u0026originID=338751\u0026WT.mc_id=23800\"\u003eGet Started With Your Free Rescue Trial here\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eBoost Agent productivity\u003c/h3\u003e\n\n\u003cp\u003eIncrease first-call resolution rates and reduce handling times by allowing agents to access LogMeIn Rescue\u0026#39;s powerful remote diagnostic and remote control capabilities.\u003c/p\u003e\n\n\u003ch3\u003eSatisfy customers completely\u003c/h3\u003e\n\n\u003cp\u003eLogMeIn Rescue for Zendesk Support lets your customers easily share their screens with your support team, quickly resolve issues and avoid downtime. Your customers will love you for it.\u003c/p\u003e\n\n\u003ch3\u003eLeave no data behind\u003c/h3\u003e\n\n\u003cp\u003eCapture, track, escalate and communicate issues to both internal and external stakeholders. Document the full history of your support interactions for future reference, including session metadata such as timestamps and chat logs, as well as custom fields and survey results.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eThe LogMeIn Rescue Technician Console is supported on Windows operating systems only.  You will, however, be able to support any kind of remote device with LogMeIn Rescue.\u003c/p\u003e\n\n\u003cp\u003eTo begin using LogMeIn Rescue for Zendesk Support, you must have a valid LogMeIn Rescue licensed or trial account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Configure LogMeIn Rescue\u003c/li\u003e\n\u003cli\u003e Sign in to your Zendesk Support account\u003c/li\u003e\n\u003cli\u003e Install and configure the application in Zendesk Support\u003c/li\u003e\n\u003cli\u003e Start creating remote support sessions from Zendesk Support tickets\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFind the full setup article \u003ca href=\"https://support.logmeinrescue.com/rescue/help/configuring-zendesk\"\u003ehere\u003c/a\u003e and \u003ca href=\"https://support.logmeinrescue.com/rescue/help/linking-logmein-rescue-to-zendesk\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eOnce the setup steps above are complete, all you will need to do is install the application here and fill out the following items:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTitle\u003c/strong\u003e:  A title for the application.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRescue Host\u003c/strong\u003e: The hostname of the Rescue site your organization uses. Enter the hostname only, without https:// or trailing slash (e.g. secure.logmeinrescue.com for US accounts or secure.logmeinrescue.eu for EU accounts).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable public comments\u003c/strong\u003e: This option enables the logging of the Rescue session as a public ticket comment instead of a private ticket comment.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTags\u003c/strong\u003e:  Tag a Zendesk Support ticket with these values after a LogMeIn Rescue session has completed.  Separate multiple tags with commas. Pipe characters (|) are not supported.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Now you can combine remote support from LogMeIn Rescue and ticketing workflow from Zendesk Support to deliver fast, reliable support for PCs, Macs, and smartphones. Let your support team collaborate with customers in real time to quickly diagnose and resolve issues. To learn more about the integration, see the [LogMeIn Rescue - Zendesk Integration Guide](https://support.logmeinrescue.com/rescue/help/integration-of-rescue-and-zendesk).\n\n[Get Started With Your Free Rescue Trial here](https://secure.logmeinrescue.com/welcome/default.aspx?destination=\u0026utm_source=\u0026utm_medium=Lead_Gen\u0026utm_campaign=23800\u0026originID=338751\u0026WT.mc_id=23800)\n\n### Boost Agent productivity\n\nIncrease first-call resolution rates and reduce handling times by allowing agents to access LogMeIn Rescue's powerful remote diagnostic and remote control capabilities.\n\n### Satisfy customers completely\n\nLogMeIn Rescue for Zendesk Support lets your customers easily share their screens with your support team, quickly resolve issues and avoid downtime. Your customers will love you for it.\n\n### Leave no data behind\n\nCapture, track, escalate and communicate issues to both internal and external stakeholders. Document the full history of your support interactions for future reference, including session metadata such as timestamps and chat logs, as well as custom fields and survey results.","raw_installation_instructions":"### Getting Started\n\nThe LogMeIn Rescue Technician Console is supported on Windows operating systems only.  You will, however, be able to support any kind of remote device with LogMeIn Rescue.\n\nTo begin using LogMeIn Rescue for Zendesk Support, you must have a valid LogMeIn Rescue licensed or trial account.\n\n1.  Configure LogMeIn Rescue\n2.  Sign in to your Zendesk Support account\n3.  Install and configure the application in Zendesk Support\n4.  Start creating remote support sessions from Zendesk Support tickets\n\nFind the full setup article [here](https://support.logmeinrescue.com/rescue/help/configuring-zendesk) and [here](https://support.logmeinrescue.com/rescue/help/linking-logmein-rescue-to-zendesk).\n\nOnce the setup steps above are complete, all you will need to do is install the application here and fill out the following items:\n\n* **Title**:  A title for the application.\n* **Rescue Host**: The hostname of the Rescue site your organization uses. Enter the hostname only, without https:// or trailing slash (e.g. secure.logmeinrescue.com for US accounts or secure.logmeinrescue.eu for EU accounts).\n* **Enable public comments**: This option enables the logging of the Rescue session as a public ticket comment instead of a private ticket comment.\n* **Tags**:  Tag a Zendesk Support ticket with these values after a LogMeIn Rescue session has completed.  Separate multiple tags with commas. Pipe characters (|) are not supported.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://216561.apps.zdusercontent.com/216561/assets/1786699159-e16d7cf8e42e281405a28c6b9d09c269/logo-small.png","large_icon":"https://216561.apps.zdusercontent.com/216561/assets/1786699159-e16d7cf8e42e281405a28c6b9d09c269/logo.png","screenshots":["https://216561.apps.zdusercontent.com/216561/assets/1786699159-e16d7cf8e42e281405a28c6b9d09c269/screenshot-0.png","https://216561.apps.zdusercontent.com/216561/assets/1786699159-e16d7cf8e42e281405a28c6b9d09c269/screenshot-1.png","https://216561.apps.zdusercontent.com/216561/assets/1786699159-e16d7cf8e42e281405a28c6b9d09c269/screenshot-2.png"],"installation_count":66},{"id":218128,"name":"Random Tagging Pro","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":729145,"app_id":218128,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-03T14:16:17Z","updated_at":"2019-09-03T14:16:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729140,"app_id":218128,"name":"tagToSet","kind":"text","required":true,"position":1,"created_at":"2019-09-03T14:16:16Z","updated_at":"2019-09-03T14:16:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729141,"app_id":218128,"name":"percentChance","kind":"number","required":true,"position":2,"created_at":"2019-09-03T14:16:16Z","updated_at":"2019-09-03T14:16:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729144,"app_id":218128,"name":"debug","kind":"checkbox","required":false,"position":3,"created_at":"2019-09-03T14:16:17Z","updated_at":"2019-09-24T18:39:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":746301,"app_id":218128,"name":"groupsJson","kind":"hidden","required":false,"position":4,"created_at":"2019-09-24T18:39:04Z","updated_at":"2019-09-24T18:39:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1181,"entity_id":218128,"app_id":218128,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FjxH7WqDvjAK1A","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FCecUIGyjOJQT42","cost_id":308,"cost_type":"CostStripe","active":true,"created_at":"2019-09-03T14:16:19.000Z","updated_at":"2019-09-03T14:16:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-117329814-2","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-09-03T14:16:13Z","updated_at":"2025-04-04T00:04:57Z","terms_conditions_url":"https://www.supportbuild.com/hc/en-us/articles/360035218673-Terms-and-Conditions","app_organization":{"id":2606,"name":"Support Build","email":"support@supportbuild.com","website":"www.supportbuild.com","country_code":"US","stripe_account_id":"acct_1FCecUIGyjOJQT42","state":null},"locations":[7,2],"date_published":"2019-09-03T14:16:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2019-09-24T18:39:00Z","owner_id":269519,"author_name":"Support Build","author_email":"support@supportbuild.com","author_url":"https://www.supportbuild.com","short_description":"Set tags randomly on solved tickets by groups.","long_description":"\u003cp\u003e(14 day free trial, then $1 per agent per month) Random Tagging Pro allows you to set tags randomly when a ticket solves. Optionally define the success rate for each group. This works great if you\u0026#39;re looking to randomize surveys! \u003cbr\u003e\n \u003ca href=\"https://www.supportbuild.com/hc/en-us/articles/360034739794-What-is-the-Random-Tagging-App-\"\u003e\u003cimg src=\"https://www.supportbuild.com/hc/article_attachments/360045126654/random-tagging.gif\" alt=\"Random Tagging App\"\u003e\u003c/a\u003e \u003cbr\u003e\n \u003cimg src=\"https://www.supportbuild.com/hc/article_attachments/360045998793/Random-Tagging-Info.png\" alt=\"Random Tagging Info\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce installed go to the App Configuration tab.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Set the tag you would like Random Tagging to set.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  Set the percent chance you would like to randomly set the tag.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  (Optional) Debugging can be turned on and will display in your browser\u0026#39;s developer console.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  Solve tickets and watch your tags set at random.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"(14 day free trial, then $1 per agent per month) Random Tagging Pro allows you to set tags randomly when a ticket solves. Optionally define the success rate for each group. This works great if you're looking to randomize surveys! \n [![Random Tagging App](https://www.supportbuild.com/hc/article_attachments/360045126654/random-tagging.gif)](https://www.supportbuild.com/hc/en-us/articles/360034739794-What-is-the-Random-Tagging-App-) \n ![Random Tagging Info](https://www.supportbuild.com/hc/article_attachments/360045998793/Random-Tagging-Info.png)","raw_installation_instructions":"Once installed go to the App Configuration tab.  \n  \n *   Set the tag you would like Random Tagging to set.  \n *   Set the percent chance you would like to randomly set the tag.  \n *   (Optional) Debugging can be turned on and will display in your browser's developer console.  \n *   Solve tickets and watch your tags set at random.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://218128.apps.zdusercontent.com/218128/assets/1568949398-2d9093d9db1b2739d20481f3d6aae106/logo-small.png","large_icon":"https://218128.apps.zdusercontent.com/218128/assets/1568949398-2d9093d9db1b2739d20481f3d6aae106/logo.png","screenshots":["https://218128.apps.zdusercontent.com/218128/assets/1568949398-2d9093d9db1b2739d20481f3d6aae106/screenshot-0.png","https://218128.apps.zdusercontent.com/218128/assets/1568949398-2d9093d9db1b2739d20481f3d6aae106/screenshot-1.png","https://218128.apps.zdusercontent.com/218128/assets/1568949398-2d9093d9db1b2739d20481f3d6aae106/screenshot-2.png"],"installation_count":1},{"id":218208,"name":"Agent Ticket Counts","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":729491,"app_id":218208,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-03T19:11:20Z","updated_at":"2019-09-03T19:11:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":729490,"app_id":218208,"name":"include_suspended_agents","kind":"checkbox","required":false,"position":1,"created_at":"2019-09-03T19:11:20Z","updated_at":"2019-09-03T19:11:20Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":1183,"entity_id":218208,"app_id":218208,"amount":500,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_FkBlCU8AWA7QwZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1EnSlABzInkKGF85","cost_id":317,"cost_type":"CostStripe","active":true,"created_at":"2019-09-03T19:11:22.000Z","updated_at":"2019-09-03T19:11:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-09-03T19:11:18Z","updated_at":"2025-04-04T00:04:57Z","terms_conditions_url":null,"app_organization":{"id":761,"name":"Vision33 Inc.","email":"darrin.goulding@vision33.com","website":"www.vision33.com","country_code":"US","stripe_account_id":"acct_1EnSlABzInkKGF85","state":null},"locations":[2],"date_published":"2019-09-03T19:11:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2019-10-16T18:25:29Z","owner_id":269519,"author_name":"Vision33","author_email":"helpdesk@vision33.com","author_url":"https://www.vision33.com","short_description":"Get ticket counts divided per status for each agent.","long_description":"\u003cp\u003eThe Agent Ticket Counts app lets you quickly see ticket counts for each agent in your installation.  \u003c/p\u003e\n\n\u003cp\u003eFeatures:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSee ticket counts for each user, divided by ticket status and total.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShow overall counts per status, including counts of unassigned tickets.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter agents by group or organization.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort agents by name, or by any of the specific counts, in either ascending or descending order.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLight agents are not displayed  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSuspended agents are not displayed by default, but can be displayed through a setting.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCounts are automatically refreshed every time you open the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. 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Random Tagging allows you to set tags randomly when a ticket solves while you get to control the chance it succeeds.\u003ca href=\"https://www.supportbuild.com/hc/en-us/articles/360034739794-What-is-the-Random-Tagging-App-\"\u003e\u003cimg src=\"https://www.supportbuild.com/hc/article_attachments/360045126654/random-tagging.gif\" alt=\"Random Tagging App\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.supportbuild.com/hc/article_attachments/360045998793/Random-Tagging-Info.png\" alt=\"Random Tagging Info\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eNeed to control Random Tagging by group? Try Random Tagging Pro.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce installed go to the App Configuration tab.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Set the tag you would like Random Tagging to set.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  Set the percent chance you would like to randomly set the tag.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  (Optional) Debugging can be turned on and will display in your browser\u0026#39;s developer console.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  Solve tickets and watch your tags set at random.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Looking for a way to randomize surveys? Random Tagging allows you to set tags randomly when a ticket solves while you get to control the chance it succeeds.[![Random Tagging App](https://www.supportbuild.com/hc/article_attachments/360045126654/random-tagging.gif)](https://www.supportbuild.com/hc/en-us/articles/360034739794-What-is-the-Random-Tagging-App-)\n![Random Tagging Info](https://www.supportbuild.com/hc/article_attachments/360045998793/Random-Tagging-Info.png)  \n  \n Need to control Random Tagging by group? Try Random Tagging Pro.","raw_installation_instructions":"Once installed go to the App Configuration tab.  \n  \n *   Set the tag you would like Random Tagging to set.  \n *   Set the percent chance you would like to randomly set the tag.  \n *   (Optional) Debugging can be turned on and will display in your browser's developer console.  \n *   Solve tickets and watch your tags set at random.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://218258.apps.zdusercontent.com/218258/assets/1568949075-dc49205d1551dccc82986c8586d9fefd/logo-small.png","large_icon":"https://218258.apps.zdusercontent.com/218258/assets/1568949075-dc49205d1551dccc82986c8586d9fefd/logo.png","screenshots":["https://218258.apps.zdusercontent.com/218258/assets/1568949075-dc49205d1551dccc82986c8586d9fefd/screenshot-0.png","https://218258.apps.zdusercontent.com/218258/assets/1568949075-dc49205d1551dccc82986c8586d9fefd/screenshot-1.png","https://218258.apps.zdusercontent.com/218258/assets/1568949075-dc49205d1551dccc82986c8586d9fefd/screenshot-2.png"],"installation_count":42},{"id":218499,"name":"Project Insight","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":731449,"app_id":218499,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-04T22:00:49Z","updated_at":"2019-09-04T22:00:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":731444,"app_id":218499,"name":"workspace","kind":"hidden","required":false,"position":1,"created_at":"2019-09-04T22:00:48Z","updated_at":"2019-09-04T22:00:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":731445,"app_id":218499,"name":"appInstallId","kind":"hidden","required":false,"position":2,"created_at":"2019-09-04T22:00:48Z","updated_at":"2019-09-04T22:00:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":731446,"app_id":218499,"name":"mapId","kind":"hidden","required":false,"position":3,"created_at":"2019-09-04T22:00:48Z","updated_at":"2019-09-04T22:00:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":731447,"app_id":218499,"name":"token","kind":"hidden","required":false,"position":4,"created_at":"2019-09-04T22:00:49Z","updated_at":"2019-09-12T21:41:11Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":731448,"app_id":218499,"name":"setup","kind":"hidden","required":false,"position":5,"created_at":"2019-09-04T22:00:49Z","updated_at":"2019-09-04T22:00:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1186,"entity_id":218499,"app_id":218499,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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By linking these systems, you have better customer experiences and more growth opportunities.  \u003c/p\u003e\n\n\u003cp\u003eEasily create, update and organize work in one place. Collaborate with people in and out of your organization. Project Insight is free with paid add-ons, and fixed cost integrations.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCore Features:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eProjects \u0026amp; Tasks  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDocument Management  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime Tracking  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReporting \u0026amp; Insights \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasy Collaboration  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMobile App  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd more!  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePI makes your life easier, integrating with Zendesk, QuickBooks, Trello, Jira and host of other tools. For a free account, go to \u003ca href=\"https://projectinsight.com/team\"\u003ehttps://projectinsight.com/team\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAfter installing the add-on, go to a Ticket that needs work escalation.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Project Insight App Pane, log into your PI workspace OR create a new one. Follow the prompts to complete your sign-in.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you are signed in, you can escalate a Zendesk Ticket into a Projec Insight task by cicking the CREATE TASK button.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be prompted to choose an existing project. (If you do not have a project created, go to your PI workspace and create one.)  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter you have selected your project you will be prompted to choose the Project Manager.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter you complete this, refreshing the Ticket will show the Task information next to the Ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Project Insight provides SELL-WORK-BILL™ workflows efficiently bridging the gap between Sales, Support and Finance. By linking these systems, you have better customer experiences and more growth opportunities.  \n\n  Easily create, update and organize work in one place. Collaborate with people in and out of your organization. Project Insight is free with paid add-ons, and fixed cost integrations.  \n\n  **Core Features:**  \n\n  * Projects \u0026 Tasks  \n\n  * Document Management  \n\n  * Time Tracking  \n\n  * Reporting \u0026amp; Insights \n\n  * Easy Collaboration  \n\n  * Mobile App  \n\n  * And more!  \n\n  PI makes your life easier, integrating with Zendesk, QuickBooks, Trello, Jira and host of other tools. For a free account, go to [https://projectinsight.com/team](https://projectinsight.com/team).","raw_installation_instructions":"  \n\n  * After installing the add-on, go to a Ticket that needs work escalation.  \n\n  * In the Project Insight App Pane, log into your PI workspace OR create a new one. Follow the prompts to complete your sign-in.  \n\n  * Once you are signed in, you can escalate a Zendesk Ticket into a Projec Insight task by cicking the CREATE TASK button.  \n\n  * You will be prompted to choose an existing project. (If you do not have a project created, go to your PI workspace and create one.)  \n\n  * After you have selected your project you will be prompted to choose the Project Manager.  \n\n  * After you complete this, refreshing the Ticket will show the Task information next to the Ticket.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://218499.apps.zdusercontent.com/218499/assets/1590032127-ee3f50e95931cd2acf59c38e64ff6849/logo-small.png","large_icon":"https://218499.apps.zdusercontent.com/218499/assets/1590032127-ee3f50e95931cd2acf59c38e64ff6849/logo.png","screenshots":["https://218499.apps.zdusercontent.com/218499/assets/1590032127-ee3f50e95931cd2acf59c38e64ff6849/screenshot-0.png","https://218499.apps.zdusercontent.com/218499/assets/1590032127-ee3f50e95931cd2acf59c38e64ff6849/screenshot-1.png","https://218499.apps.zdusercontent.com/218499/assets/1590032127-ee3f50e95931cd2acf59c38e64ff6849/screenshot-2.png"],"installation_count":3},{"id":218958,"name":"PagerDuty","state":"published","version":"3.5.0","framework_version":"2.0","parameters":[{"id":733586,"app_id":218958,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-07T00:35:01Z","updated_at":"2019-09-07T00:35:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1189,"entity_id":218958,"app_id":218958,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-07T00:35:02.000Z","updated_at":"2019-09-07T00:35:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #006699","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":6,"name":"Internal Help Desk"},{"id":8,"name":"Collaboration Tools"},{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2019-09-07T00:34:57Z","updated_at":"2026-04-15T12:15:48Z","terms_conditions_url":null,"app_organization":{"id":509,"name":"PagerDuty","email":"support@pagerduty.com","website":"https://www.pagerduty.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,7,3],"date_published":"2019-09-07T00:34:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.pagerduty.com/pricing/"},"location_names":["top_bar","background","ticket_sidebar"],"last_update_time":"2026-04-15T12:15:45Z","owner_id":269519,"author_name":"PagerDuty","author_email":"support@pagerduty.com","author_url":"https://www.pagerduty.com/","short_description":"Notify and escalate critical issues and maintain visibility from Zendesk","long_description":"\u003cp\u003ePagerDuty\u0026#39;s real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.\u003c/p\u003e\n\n\u003ch3\u003eGet your team(s) involved in a flash\u003c/h3\u003e\n\n\u003cp\u003eGetting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty\u0026#39;s rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.\u003c/p\u003e\n\n\u003ch3\u003eSimple Integration\u003c/h3\u003e\n\n\u003cp\u003eThe PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!\u003c/p\u003e\n\n\u003cp\u003eSign up for a free 14 day trial \u003ca href=\"https://www.pagerduty.com/sign-up/\"\u003ehere\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTry PagerDuty for free, or to get more information, visit \u003ca href=\"https://www.pagerduty.com\"\u003ewww.pagerduty.com\u003c/a\u003e. To set up the PagerDuty integration, follow our \u003ca href=\"https://support.pagerduty.com/docs/zendesk-integration-guide\"\u003eintegration guide here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"PagerDuty's real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.\n\n### Get your team(s) involved in a flash\nGetting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty's rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.\n\n### Simple Integration\nThe PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!\n\nSign up for a free 14 day trial [here](https://www.pagerduty.com/sign-up/)!","raw_installation_instructions":"Try PagerDuty for free, or to get more information, visit [www.pagerduty.com](https://www.pagerduty.com). To set up the PagerDuty integration, follow our [integration guide here](https://support.pagerduty.com/docs/zendesk-integration-guide).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://218958.apps.zdusercontent.com/218958/assets/1771582191-884ecd97b9e00747af2be52a52ab2160/logo-small.png","large_icon":"https://218958.apps.zdusercontent.com/218958/assets/1771582191-884ecd97b9e00747af2be52a52ab2160/logo.png","screenshots":["https://218958.apps.zdusercontent.com/218958/assets/1771582191-884ecd97b9e00747af2be52a52ab2160/screenshot-0.png","https://218958.apps.zdusercontent.com/218958/assets/1771582191-884ecd97b9e00747af2be52a52ab2160/screenshot-1.png","https://218958.apps.zdusercontent.com/218958/assets/1771582191-884ecd97b9e00747af2be52a52ab2160/screenshot-2.png"],"installation_count":770},{"id":221751,"name":"Recurly for Support","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":747060,"app_id":221751,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T22:18:17Z","updated_at":"2019-09-25T22:18:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":747058,"app_id":221751,"name":"RecurlyApiToken","kind":"text","required":true,"position":1,"created_at":"2019-09-25T22:18:17Z","updated_at":"2019-09-25T22:18:17Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":747059,"app_id":221751,"name":"RecurlySubdomain","kind":"text","required":true,"position":2,"created_at":"2019-09-25T22:18:17Z","updated_at":"2019-09-25T22:18:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2016584,"app_id":221751,"name":"RecurlyRegion","kind":"text","required":true,"position":3,"created_at":"2022-06-07T23:00:15Z","updated_at":"2022-06-07T23:00:15Z","default_value":"us","secure":false,"scopes":null,"options":null},{"id":792974,"app_id":221751,"name":"WriteRolesList","kind":"text","required":false,"position":4,"created_at":"2019-11-26T21:16:58Z","updated_at":"2022-06-07T23:00:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":792975,"app_id":221751,"name":"AdminRolesList","kind":"text","required":false,"position":5,"created_at":"2019-11-26T21:16:58Z","updated_at":"2022-06-07T23:00:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":912762,"app_id":221751,"name":"WriteGroupsList","kind":"text","required":false,"position":6,"created_at":"2020-05-28T16:23:35Z","updated_at":"2022-06-07T23:00:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":912763,"app_id":221751,"name":"AdminGroupsList","kind":"text","required":false,"position":7,"created_at":"2020-05-28T16:23:35Z","updated_at":"2022-06-07T23:00:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1219,"entity_id":221751,"app_id":221751,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T22:18:19.000Z","updated_at":"2019-09-25T22:18:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":10,"1":1,"4":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":" #3da07b","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T22:18:15Z","updated_at":"2025-04-04T00:05:01Z","terms_conditions_url":null,"app_organization":{"id":2625,"name":"Recurly, Inc.","email":"support@recurly.com","website":"recurly.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,8,16,17,18,15],"date_published":"2019-09-25T22:18:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://recurly.com/plans/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2022-06-07T23:00:10Z","owner_id":269519,"author_name":"Recurly","author_email":"support@recurly.com","author_url":"https://recurly.com/","short_description":"Serve your subscribers faster and better","long_description":"\u003cp\u003eWith the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience.\u003c/p\u003e\n\n\u003cp\u003eWith Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eIf a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term.\u003c/p\u003e\n\n\u003cp\u003eWith Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers.\u003c/p\u003e\n\n\u003cp\u003e(\u003ca href=\"https://recurly.com/\"\u003ehttps://recurly.com/\u003c/a\u003e) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo configure the Recurly for Zendesk Application, you will need a Base64 encoded API key and your subdomain. Click (\u003ca href=\"https://docs.recurly.com/docs/recurly-for-zendesk#section-installation\"\u003eHere\u003c/a\u003e) for installation instructions.\u003c/p\u003e\n","raw_long_description":"With the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience.\n\nWith Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface.\n\nIf a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term.\n\nWith Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers.\n\n([https://recurly.com/](https://recurly.com/)) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.","raw_installation_instructions":"To configure the Recurly for Zendesk Application, you will need a Base64 encoded API key and your subdomain. Click ([Here](https://docs.recurly.com/docs/recurly-for-zendesk#section-installation)) for installation instructions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221751.apps.zdusercontent.com/221751/assets/1654541217-c1cccc33d332ba47c46785917730bcb3/support/logo-small.png","large_icon":"https://221751.apps.zdusercontent.com/221751/assets/1654541217-c1cccc33d332ba47c46785917730bcb3/support/logo.png","screenshots":["https://221751.apps.zdusercontent.com/221751/assets/1654541217-c1cccc33d332ba47c46785917730bcb3/support/screenshot-0.png","https://221751.apps.zdusercontent.com/221751/assets/1654541217-c1cccc33d332ba47c46785917730bcb3/support/screenshot-1.png","https://221751.apps.zdusercontent.com/221751/assets/1654541217-c1cccc33d332ba47c46785917730bcb3/support/screenshot-2.png"],"installation_count":148},{"id":221893,"name":"Bamzooka","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":747867,"app_id":221893,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-26T21:06:32Z","updated_at":"2019-09-26T21:06:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1223,"entity_id":221893,"app_id":221893,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-26T21:06:34.000Z","updated_at":"2019-09-26T21:06:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-26T21:06:30Z","updated_at":"2025-04-04T00:05:01Z","terms_conditions_url":null,"app_organization":{"id":2641,"name":"Bamzooka","email":"support+bamzoogle@metadot.com","website":"https://bamzooka.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2019-09-26T21:06:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://app.bamzooka.com/ngn_billing/plans"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2022-05-10T16:33:19Z","owner_id":269519,"author_name":"Bamzooka","author_email":"support+bamzooka@metadot.com","author_url":"https://bamzooka.com/","short_description":"Create checklists, schedule \u0026 assign them to your team, watch real-time progress","long_description":"\u003cp\u003eBamzooka is a checklist manager that help teams and businesses document and manage their recurring process. Bamzooka adds workflow to Zendesk. Bamzooka checklists, cards and built-in calendar enable organizations to list process tasks in a form of checklists, assign them to a team and schedule them using a simple but powerful scheduler.\u003c/p\u003e\n\n\u003cp\u003eIf you don’t already have an account, sign up for free at https://bamzooka.com.\u003c/p\u003e\n\n\u003cp\u003eNow it\u0026#39;s easier to communicate back and forth between Bamzooka and Zendesk. Once the Bamzooka App is enabled through the Zendesk App Marketplace, simply open a ticket and the Bamzooka widget will appear to the right. From there, you can start a checklist from a ticket and, as an option, block ticket resolution until the checklist is completed.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started with the Bamzooka App for ZenDesk Support, follow these steps:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Support App listing page  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and you are good to go!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Bamzooka is a checklist manager that help teams and businesses document and manage their recurring process. Bamzooka adds workflow to Zendesk. Bamzooka checklists, cards and built-in calendar enable organizations to list process tasks in a form of checklists, assign them to a team and schedule them using a simple but powerful scheduler.\n \nIf you don’t already have an account, sign up for free at https://bamzooka.com.\n \nNow it's easier to communicate back and forth between Bamzooka and Zendesk. Once the Bamzooka App is enabled through the Zendesk App Marketplace, simply open a ticket and the Bamzooka widget will appear to the right. From there, you can start a checklist from a ticket and, as an option, block ticket resolution until the checklist is completed.","raw_installation_instructions":"To get started with the Bamzooka App for ZenDesk Support, follow these steps:  \n\n- Install the app from the Zendesk Support App listing page  \n\n- Click **Install** and you are good to go!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221893.apps.zdusercontent.com/221893/assets/1652199080-b74c110badf1f63a70ac48aa30ce14e5/logo-small.png","large_icon":"https://221893.apps.zdusercontent.com/221893/assets/1652199080-b74c110badf1f63a70ac48aa30ce14e5/logo.png","screenshots":["https://221893.apps.zdusercontent.com/221893/assets/1652199080-b74c110badf1f63a70ac48aa30ce14e5/screenshot-0.png","https://221893.apps.zdusercontent.com/221893/assets/1652199080-b74c110badf1f63a70ac48aa30ce14e5/screenshot-1.png","https://221893.apps.zdusercontent.com/221893/assets/1652199080-b74c110badf1f63a70ac48aa30ce14e5/screenshot-2.png"],"installation_count":2},{"id":222176,"name":"Ticket Field Magic","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":749076,"app_id":222176,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-30T18:12:35Z","updated_at":"2019-09-30T18:12:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":749075,"app_id":222176,"name":"fieldSettings","kind":"hidden","required":false,"position":1,"created_at":"2019-09-30T18:12:35Z","updated_at":"2019-09-30T18:12:35Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":1226,"entity_id":222176,"app_id":222176,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_FuHvXcBIPJnc0a","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":338,"cost_type":"CostStripe","active":true,"created_at":"2019-09-30T18:12:37.000Z","updated_at":"2019-09-30T18:12:37.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-09-30T18:12:33Z","updated_at":"2026-03-09T21:02:13Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,4,2,7],"date_published":"2019-09-30T18:12:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","background"],"last_update_time":"2026-03-09T21:02:07Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Ticket Field Magic enables hide, disable or require on submit for ticket fields","long_description":"\u003cp\u003eTicket Field Magic offers a complete solution in ticket field configuration, no more serparate apps for require on submit or hide ticket fields. Ticket Field Magic is the first app that combines it all and adds the feature to disable (grayed out) ticket fields.\u003c/p\u003e\n\n\u003cp\u003eNotice: Due to Zendesk product limitations, Field Value configuration for multi-select fields is not possible at the moment.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMake ticket fields invisible and uneditable with the hide option;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisable a ticket field to be altered but still visible (grayed out);\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure a ticket field to be required on submit;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHide or disable specific values in dropdown fields;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure all ticket field options to apply to agents only or for everyone (including admins).\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLegacy/archival data;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCompliancy purposes;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProces tracking feeded by macro\u0026#39;s, automations, triggers, admins or 3rd party data input;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdvanced API data integrations;\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData Disclosure\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour data stays in Zendesk.\u003c/strong\u003e This app operates entirely within your Zendesk environment and does not store, transmit, or process any data outside of Zendesk. Specifically:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo external data storage\u003c/strong\u003e: All configuration settings are stored securely within your Zendesk instance using Zendesk\u0026#39;s native app settings storage.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo external communication\u003c/strong\u003e: The app only communicates with Zendesk\u0026#39;s internal APIs and does not make any requests to external servers or third-party services.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo data collection\u003c/strong\u003e: We do not collect, track, or have access to any of your Zendesk data, tickets, or user information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClient-side operation\u003c/strong\u003e: The app runs entirely within the Zendesk iframe environment in your browser.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app is designed with privacy and security as core principles, ensuring your data remains completely within your control and your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing your free 7 days trial will start so you can tryout this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple proces.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you (the admin) are ready to work with the Ticket Field Magic settings via ticket field magic icon in the left panel.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSettings\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ehide/on\u003c/code\u003e will make the ticket field invisible to see and to edit for everyone, including admin(s);\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ehide/only for agents\u003c/code\u003e will make the ticket field invisible to see and to edit for agents only;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eDisable/on\u003c/code\u003e will make the ticket field uneditable but visible, the ticket field will show grayed out for everyone, including admin(s);\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eDisable/only for agents\u003c/code\u003e will make the ticket field uneditable but visible, the ticket field will show grayed out for agents;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eRequired on Submit/on\u003c/code\u003e will require everyone to fillout the ticket field before submitting or updating the ticket;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eRequired on Submit/only for agents\u003c/code\u003e will require agents to fillout the ticket field before submitting or updating the ticket;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eField Values\u003c/code\u003e enables you to configure specific values in dropdowns fields.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Ticket Field Magic offers a complete solution in ticket field configuration, no more serparate apps for require on submit or hide ticket fields. Ticket Field Magic is the first app that combines it all and adds the feature to disable (grayed out) ticket fields.\n\nNotice: Due to Zendesk product limitations, Field Value configuration for multi-select fields is not possible at the moment.\n\n#### Key Features\n\n- Make ticket fields invisible and uneditable with the hide option;\n\n- Disable a ticket field to be altered but still visible (grayed out);\n\n- Configure a ticket field to be required on submit;\n\n- Hide or disable specific values in dropdown fields;\n\n- Configure all ticket field options to apply to agents only or for everyone (including admins).\n\n#### Use Cases\n\n- Legacy/archival data;\n\n- Compliancy purposes;\n\n- Proces tracking feeded by macro's, automations, triggers, admins or 3rd party data input;\n\n- Advanced API data integrations;\n\n#### Data Disclosure\n\n**Your data stays in Zendesk.** This app operates entirely within your Zendesk environment and does not store, transmit, or process any data outside of Zendesk. Specifically:\n\n- **No external data storage**: All configuration settings are stored securely within your Zendesk instance using Zendesk's native app settings storage.\n\n- **No external communication**: The app only communicates with Zendesk's internal APIs and does not make any requests to external servers or third-party services.\n\n- **No data collection**: We do not collect, track, or have access to any of your Zendesk data, tickets, or user information.\n\n- **Client-side operation**: The app runs entirely within the Zendesk iframe environment in your browser.\n\nThis app is designed with privacy and security as core principles, ensuring your data remains completely within your control and your Zendesk environment.\n\n**The first week is on us!** After installing your free 7 days trial will start so you can tryout this application without any worries.\n\n----\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple proces.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.\n\n5. Now you (the admin) are ready to work with the Ticket Field Magic settings via ticket field magic icon in the left panel.\n\n### Settings\n\n- `hide/on` will make the ticket field invisible to see and to edit for everyone, including admin(s);\n\n- `hide/only for agents` will make the ticket field invisible to see and to edit for agents only;\n\n- `Disable/on` will make the ticket field uneditable but visible, the ticket field will show grayed out for everyone, including admin(s);\n\n- `Disable/only for agents` will make the ticket field uneditable but visible, the ticket field will show grayed out for agents;\n\n- `Required on Submit/on` will require everyone to fillout the ticket field before submitting or updating the ticket;\n\n- `Required on Submit/only for agents` will require agents to fillout the ticket field before submitting or updating the ticket;\n\n- `Field Values` enables you to configure specific values in dropdowns fields.\n\n\n\n### Are you having trouble with getting the most out of your workflows?\n\nAs a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://222176.apps.zdusercontent.com/222176/assets/1771484191-e6f86ee424fd8e6777fde8e9ce81c29a/logo-small.png","large_icon":"https://222176.apps.zdusercontent.com/222176/assets/1771484191-e6f86ee424fd8e6777fde8e9ce81c29a/logo.png","screenshots":["https://222176.apps.zdusercontent.com/222176/assets/1771484191-e6f86ee424fd8e6777fde8e9ce81c29a/screenshot-0.png","https://222176.apps.zdusercontent.com/222176/assets/1771484191-e6f86ee424fd8e6777fde8e9ce81c29a/screenshot-1.png","https://222176.apps.zdusercontent.com/222176/assets/1771484191-e6f86ee424fd8e6777fde8e9ce81c29a/screenshot-2.png"],"installation_count":3},{"id":222318,"name":"GetResponse for Zendesk Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":749835,"app_id":222318,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-01T13:13:51Z","updated_at":"2019-10-01T13:13:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":749834,"app_id":222318,"name":"apikey","kind":"text","required":true,"position":1,"created_at":"2019-10-01T13:13:51Z","updated_at":"2019-10-01T13:13:51Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1228,"entity_id":222318,"app_id":222318,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-01T13:13:53.000Z","updated_at":"2019-10-01T13:13:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#006186","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-01T13:13:48Z","updated_at":"2025-04-04T00:05:02Z","terms_conditions_url":null,"app_organization":{"id":2672,"name":"GetResponse Integrations","email":"getresponse-devzone@cs.getresponse.com","website":"https://getresponse.com","country_code":"PL","stripe_account_id":null,"state":"unpublished"},"locations":[5,3,18,16,17],"date_published":"2019-10-01T13:13:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getresponse.com/pricing"},"location_names":["user_sidebar","ticket_sidebar"],"last_update_time":"2020-11-23T23:36:05Z","owner_id":269519,"author_name":"GetResponse","author_email":"getresponse-devzone@cs.getresponse.com","author_url":"https://getresponse.com","short_description":"Lead management made easy with instant access to data \u0026 details for better sales","long_description":"\u003cp\u003eGetResponse is the complete email marketing platform giving you the tools to deliver the whole package directly to your clients. Easy email campaigns, customizable contact lists, autofunnels, integrated automation, CRM, newsletters, client insights and data, and even social media integration — we’re your seamless one-stop shop for it all.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInsights allow you to qualify and convert leads into sales\u003c/li\u003e\n\u003cli\u003eWe deliver so you can sell — emails with a 99.5% deliverability rate\u003c/li\u003e\n\u003cli\u003ePersonalize pitches with custom fields and tags to close the deal\u003c/li\u003e\n\u003cli\u003eSimply manage and customize contact details\u003c/li\u003e\n\u003cli\u003eAutomatically add and remove leads to your email campaigns for optimum success\u003c/li\u003e\n\u003cli\u003eFree 30-day trials \u0026amp; loads of customer support\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.getresponse.com/start-free-trial/\"\u003eTry it free today\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eEasy integrations at your fingertips to provide clients quality, consistency, and accessibility — we’ve got your back so you can maximize sales and optimize success.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn GetResponse, copy the API key.\u003c/li\u003e\n\u003cli\u003eEnter the title for the widget and paste the API key.\u003c/li\u003e\n\u003cli\u003eOptionally, specify which roles and groups can access the app.\u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe GetResponse widget will install in the Zendesk Support sidebar.\u003c/p\u003e\n","raw_long_description":"GetResponse is the complete email marketing platform giving you the tools to deliver the whole package directly to your clients. Easy email campaigns, customizable contact lists, autofunnels, integrated automation, CRM, newsletters, client insights and data, and even social media integration — we’re your seamless one-stop shop for it all.\n\n* Insights allow you to qualify and convert leads into sales\n* We deliver so you can sell — emails with a 99.5% deliverability rate\n* Personalize pitches with custom fields and tags to close the deal\n* Simply manage and customize contact details\n* Automatically add and remove leads to your email campaigns for optimum success\n* Free 30-day trials \u0026 loads of customer support\n\n[Try it free today](https://www.getresponse.com/start-free-trial/)\n\nEasy integrations at your fingertips to provide clients quality, consistency, and accessibility — we’ve got your back so you can maximize sales and optimize success.","raw_installation_instructions":"1. In GetResponse, copy the API key.\n2. Enter the title for the widget and paste the API key.\n3. Optionally, specify which roles and groups can access the app.\n4. Click Install.\n\nThe GetResponse widget will install in the Zendesk Support sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://222318.apps.zdusercontent.com/222318/assets/1606113575-21d024b356a0967cc96310e62bf84559/support/logo-small.png","large_icon":"https://222318.apps.zdusercontent.com/222318/assets/1606113575-21d024b356a0967cc96310e62bf84559/support/logo.png","screenshots":["https://222318.apps.zdusercontent.com/222318/assets/1606113575-21d024b356a0967cc96310e62bf84559/support/screenshot-0.png","https://222318.apps.zdusercontent.com/222318/assets/1606113575-21d024b356a0967cc96310e62bf84559/support/screenshot-1.png","https://222318.apps.zdusercontent.com/222318/assets/1606113575-21d024b356a0967cc96310e62bf84559/support/screenshot-2.png"],"installation_count":17},{"id":222779,"name":"Ringdesk plugin for SwyxIt!","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":751750,"app_id":222779,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-04T08:24:15Z","updated_at":"2019-10-04T08:24:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1231,"entity_id":222779,"app_id":222779,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-04T08:24:17.000Z","updated_at":"2019-10-04T08:24:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-04T08:24:13Z","updated_at":"2025-04-04T00:05:02Z","terms_conditions_url":null,"app_organization":{"id":2340,"name":"Ringdesk","email":"support@ringdesk.com","website":"https://www.ringdesk.com","country_code":"NL","stripe_account_id":null,"state":null},"locations":[7,1,3,4,5,6],"date_published":"2019-10-04T08:24:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ringdesk.com/"},"location_names":["background","top_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2020-09-14T19:37:14Z","owner_id":269519,"author_name":"Ringdesk B.V.","author_email":"support@ringdesk.com","author_url":"https://ringdesk.com","short_description":"This app adds call control of your Swyx extension in your Zendesk application.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e \u003cbr\u003e\nRingdesk for Swyx enables full call control of your Swyx Client integrated in your Zendesk account. It enables you to work smart and efficient. It will help you to improve the speed of handling phone calls and it will lower your administration time. 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Select vendor “Swyx” and press “Create”;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDownload the Ringdesk for Swyx application and install it on your PC from https://www.ringdesk.com/downloads;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLogin with your Ringdesk account in the Ringdesk application (see system tray);\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInstall the Ringdesk-Swyx APP in your Zendesk account and login with the same Ringdesk user account;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou should now be able to control your Swyx from the App. Tip: Disable “Popup on ringing” and “Popup when in a call” in the SwyxIt! Client personal preferences when working with Zendesk;\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSee Zendesk Tickets in your SwyxIt! Client\u003c/h3\u003e\n\n\u003cp\u003eTighten the bond between support and your Swyx solution by syncing Zendesk tickets into your Swyx server solution. 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Also this App will add call detail information to the ticket and therefore improve your administration and handling history in a clear and transparent way.  \n\n### Features  \n * Signal incoming call and peer number;  \n* Automatically link tickets to the phone call;  \n* Create new ticket after mapping phone number to source;  \n* Add call details to the ticket after ending the phone call;  \n* Quick dial any ticket related number;  \n* Change Swyx user status from Zendesk;  \n* Call transfer to other Ringdesk/Swyx users;  \n* Full call control of SwyxIt! Client within Zendesk;  \n","raw_installation_instructions":"### App requirements  \n\nYou need to have a working SwyxIt! Softclient installed and logged on in USB mode or in CTI mode. 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Details from InnVoice will now be displayed on the right side of any ticket page.  \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://222788.apps.zdusercontent.com/222788/assets/1573414408-e5daa2b6e0e44a90d3b9f1601e527daf/logo-small.png","large_icon":"https://222788.apps.zdusercontent.com/222788/assets/1573414408-e5daa2b6e0e44a90d3b9f1601e527daf/logo.png","screenshots":["https://222788.apps.zdusercontent.com/222788/assets/1573414408-e5daa2b6e0e44a90d3b9f1601e527daf/screenshot-0.png","https://222788.apps.zdusercontent.com/222788/assets/1573414408-e5daa2b6e0e44a90d3b9f1601e527daf/screenshot-1.png","https://222788.apps.zdusercontent.com/222788/assets/1573414408-e5daa2b6e0e44a90d3b9f1601e527daf/screenshot-2.png"],"installation_count":3},{"id":223117,"name":"Voodoo SMS","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":753149,"app_id":223117,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-08T14:04:31Z","updated_at":"2019-10-08T14:04:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":753144,"app_id":223117,"name":"username","kind":"text","required":true,"position":1,"created_at":"2019-10-08T14:04:29Z","updated_at":"2019-10-08T14:04:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":753145,"app_id":223117,"name":"from_number","kind":"text","required":true,"position":2,"created_at":"2019-10-08T14:04:29Z","updated_at":"2019-10-08T14:04:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":753146,"app_id":223117,"name":"zenuser","kind":"text","required":true,"position":3,"created_at":"2019-10-08T14:04:30Z","updated_at":"2019-10-08T14:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":753147,"app_id":223117,"name":"zenapi","kind":"text","required":true,"position":4,"created_at":"2019-10-08T14:04:30Z","updated_at":"2019-10-08T14:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":753148,"app_id":223117,"name":"zendeskdom","kind":"text","required":true,"position":5,"created_at":"2019-10-08T14:04:30Z","updated_at":"2019-10-08T14:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1234,"entity_id":223117,"app_id":223117,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-08T14:04:31.000Z","updated_at":"2019-10-08T14:04:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-08T14:04:27Z","updated_at":"2025-04-04T00:05:03Z","terms_conditions_url":null,"app_organization":{"id":2667,"name":"Voodoo SMS","email":"support@voodoosms.com","website":"https://www.voodoosms.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2019-10-08T14:04:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.voodoosms.com/online-text-message-prices"},"location_names":[],"last_update_time":"2019-10-14T16:46:03Z","owner_id":269519,"author_name":"Voodoo SMS","author_email":"support@voodoosms.com","author_url":"https://www.voodoosms.com","short_description":"Reply to support tickets via SMS","long_description":"\u003cp\u003eVoodoo SMS is a bulk SMS platform that allows you to send and receive SMS from a dedicated portal or API.  \u003c/p\u003e\n\n\u003cp\u003eOur Zendesk integration allows you to reply to your support tickets via SMS and continue the chat using your phone!  \u003c/p\u003e\n\n\u003cp\u003eYou will need a few things to get started: * Have a Voodoo SMS account - \u003ca href=\"https://www.voodoosms.com/free-account.html\"\u003esign up if you don\u0026#39;t\u003c/a\u003e * Get a Developer API key * Purchase a Virtual Mobile Number (£10 + VAT p/m)  \u003c/p\u003e\n\n\u003cp\u003eOnce set up, messages go through your VMN and your customers can handle their support queries without having to login to a platform - it\u0026#39;s done on their phone!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo begin using the integration, you must first have some prerequisites: \u003cbr\u003e\n1. Have a Voodoo SMS account. \u003cbr\u003e\n2. Generated an API key. \u003cbr\u003e\n3. Purchased a Virtual Mobile Number.  \u003c/p\u003e\n\n\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button and this will install the integration.  \u003c/p\u003e\n\n\u003cp\u003eGo to the app settings via \u003cstrong\u003eManage \u0026gt; Voodoo SMS\u003c/strong\u003e and fill out the oppropriate options, inclduding your API and your VMN.  \u003c/p\u003e\n\n\u003cp\u003eNow when setting up your triggers, you can choose Voodoo SMS as an action and set up your pre-defined messages that you want to send out to the recipients phone.\u003c/p\u003e\n","raw_long_description":"Voodoo SMS is a bulk SMS platform that allows you to send and receive SMS from a dedicated portal or API.  \n\nOur Zendesk integration allows you to reply to your support tickets via SMS and continue the chat using your phone!  \n\nYou will need a few things to get started: * Have a Voodoo SMS account - [sign up if you don't](https://www.voodoosms.com/free-account.html) * Get a Developer API key * Purchase a Virtual Mobile Number (£10 + VAT p/m)  \n\nOnce set up, messages go through your VMN and your customers can handle their support queries without having to login to a platform - it's done on their phone!","raw_installation_instructions":"To begin using the integration, you must first have some prerequisites: \n1. Have a Voodoo SMS account. \n2. Generated an API key. \n3. Purchased a Virtual Mobile Number.  \n\nClick the **Install** button and this will install the integration.  \n\nGo to the app settings via **Manage \u003e Voodoo SMS** and fill out the oppropriate options, inclduding your API and your VMN.  \n\nNow when setting up your triggers, you can choose Voodoo SMS as an action and set up your pre-defined messages that you want to send out to the recipients phone.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223117.apps.zdusercontent.com/223117/assets/1571041842-b069e4b5e040ac530fd1d8436d28647e/logo-small.png","large_icon":"https://223117.apps.zdusercontent.com/223117/assets/1571041842-b069e4b5e040ac530fd1d8436d28647e/logo.png","screenshots":["https://223117.apps.zdusercontent.com/223117/assets/1571041842-b069e4b5e040ac530fd1d8436d28647e/screenshot-0.png","https://223117.apps.zdusercontent.com/223117/assets/1571041842-b069e4b5e040ac530fd1d8436d28647e/screenshot-1.png","https://223117.apps.zdusercontent.com/223117/assets/1571041842-b069e4b5e040ac530fd1d8436d28647e/screenshot-2.png"],"installation_count":4},{"id":223192,"name":"SLA Event Tracker","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":753553,"app_id":223192,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-08T21:30:39Z","updated_at":"2019-10-08T21:30:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1236,"entity_id":223192,"app_id":223192,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-08T21:30:41.000Z","updated_at":"2019-10-08T21:30:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-08T21:30:16Z","updated_at":"2026-08-24T04:48:00Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-10-08T21:30:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2019-10-08T21:30:16Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/223192/sla-event-tracker/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Easily display SLA data and breach status on a ticket","long_description":"\u003cp\u003eThe SLA Event Tracker app provides a quick and easy interface that displays SLA (Service Level Agreement) data about the ticket.\u003c/p\u003e\n\n\u003cp\u003eThe goal of the app is to give an agent a quick view of how the ticket is doing against any applicable SLAs. It also defines the variety of terms associated with Service Level Agreements.\u003c/p\u003e\n\n\u003cp\u003eThis allows users to see when SLA metrics have been applied, fulfilled, and breached.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eEnter a name for the application.\u003c/li\u003e\n\u003cli\u003eEnable any group or role restrictions to limit what groups and roles have access to the app.\u003c/li\u003e\n\u003cli\u003eThen click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The SLA Event Tracker app provides a quick and easy interface that displays SLA (Service Level Agreement) data about the ticket.\n\nThe goal of the app is to give an agent a quick view of how the ticket is doing against any applicable SLAs. It also defines the variety of terms associated with Service Level Agreements.\n\nThis allows users to see when SLA metrics have been applied, fulfilled, and breached.\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"1. Enter a name for the application.\n2. Enable any group or role restrictions to limit what groups and roles have access to the app.\n3. Then click **Install**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223192.apps.zdusercontent.com/223192/assets/1787546812-6965d75188e9714adfbd75cd2e58eaaa/logo-small.png","large_icon":"https://223192.apps.zdusercontent.com/223192/assets/1787546812-6965d75188e9714adfbd75cd2e58eaaa/logo.png","screenshots":["https://223192.apps.zdusercontent.com/223192/assets/1787546812-6965d75188e9714adfbd75cd2e58eaaa/screenshot-0.png","https://223192.apps.zdusercontent.com/223192/assets/1787546812-6965d75188e9714adfbd75cd2e58eaaa/screenshot-1.png","https://223192.apps.zdusercontent.com/223192/assets/1787546812-6965d75188e9714adfbd75cd2e58eaaa/screenshot-2.png"],"installation_count":1547},{"id":223376,"name":"WorkRamp","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":754542,"app_id":223376,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-09T21:10:01Z","updated_at":"2019-10-09T21:10:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1237,"entity_id":223376,"app_id":223376,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-09T21:10:03.000Z","updated_at":"2019-10-09T21:10:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-09T21:09:59Z","updated_at":"2025-04-04T00:05:03Z","terms_conditions_url":null,"app_organization":{"id":2676,"name":"WorkRamp","email":"support@workramp.com","website":"www.workramp.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-10-09T21:09:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.workramp.com/contact/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-06-14T16:33:27Z","owner_id":269519,"author_name":"WorkRamp","author_email":"support@workramp.com","author_url":"http://www.workramp.com","short_description":"Help your customer support agents to search WorkRamp inside every ticket","long_description":"\u003cp\u003eThe WorkRamp integration for Zendesk gives your support reps the ability to access WorkRamp training directly within the Zendesk platform for in-context learning opportunities.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegration benefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGive admins more ways to integrate training content directly into reps workflows to increase productivity and knowledge.\u003c/p\u003e\n\n\u003cp\u003eGive support reps a quick and easy way to access WorkRamp training content while they work on support tickets for quicker resolution times.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse cases:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSupport ticket resolution: support reps will be able to access WorkRamp training to supplement their knowledge in their daily workflow as they work through resolutions in their Zendesk portal.\u003c/p\u003e\n\n\u003cp\u003eIn-context training/onboarding: As support reps ramp up on their job, they’ll be able to learn at a faster rate by having WorkRamp training content integrated into their day to day workflow on Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to install the WorkRamp app in your Zendesk account, complete the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the install button above\u003c/li\u003e\n\u003cli\u003eIn a separate tab log into your WorkRamp account as you normally do\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it! WorkRamp search will now show up when looking at tickets inside Zendesk allowing you to easily search your training content!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The WorkRamp integration for Zendesk gives your support reps the ability to access WorkRamp training directly within the Zendesk platform for in-context learning opportunities.\n\n**Integration benefits:**\n\nGive admins more ways to integrate training content directly into reps workflows to increase productivity and knowledge.\n\nGive support reps a quick and easy way to access WorkRamp training content while they work on support tickets for quicker resolution times.\n\n**Use cases:**\n\nSupport ticket resolution: support reps will be able to access WorkRamp training to supplement their knowledge in their daily workflow as they work through resolutions in their Zendesk portal.\n\nIn-context training/onboarding: As support reps ramp up on their job, they’ll be able to learn at a faster rate by having WorkRamp training content integrated into their day to day workflow on Zendesk.\n\n","raw_installation_instructions":"In order to install the WorkRamp app in your Zendesk account, complete the following steps:\n\n1. Click the install button above\n2. In a separate tab log into your WorkRamp account as you normally do\n3. That's it! WorkRamp search will now show up when looking at tickets inside Zendesk allowing you to easily search your training content!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223376.apps.zdusercontent.com/223376/assets/1718315264-fd0f2898e0109f98ec814a7e7d056b27/logo-small.png","large_icon":"https://223376.apps.zdusercontent.com/223376/assets/1718315264-fd0f2898e0109f98ec814a7e7d056b27/logo.png","screenshots":["https://223376.apps.zdusercontent.com/223376/assets/1718315264-fd0f2898e0109f98ec814a7e7d056b27/screenshot-0.png","https://223376.apps.zdusercontent.com/223376/assets/1718315264-fd0f2898e0109f98ec814a7e7d056b27/screenshot-1.png","https://223376.apps.zdusercontent.com/223376/assets/1718315264-fd0f2898e0109f98ec814a7e7d056b27/screenshot-2.png"],"installation_count":19},{"id":223412,"name":"Basix","state":"published","version":"1.0.0 (1d4f731a)","framework_version":"2.0","parameters":[{"id":754622,"app_id":223412,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-10T00:54:05Z","updated_at":"2019-10-10T00:54:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":754620,"app_id":223412,"name":"basix_base_url","kind":"text","required":true,"position":1,"created_at":"2019-10-10T00:54:04Z","updated_at":"2023-11-03T15:57:30Z","default_value":"https://bcs.brastel.com/basix","secure":false,"scopes":null,"options":null},{"id":754621,"app_id":223412,"name":"end_user_crm_url","kind":"text","required":false,"position":2,"created_at":"2019-10-10T00:54:05Z","updated_at":"2019-10-10T00:54:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2737494,"app_id":223412,"name":"auth","kind":"text","required":true,"position":3,"created_at":"2023-11-03T15:57:30Z","updated_at":"2023-11-03T15:57:30Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1238,"entity_id":223412,"app_id":223412,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-10T00:54:07.000Z","updated_at":"2019-10-10T00:54:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-10T00:54:02Z","updated_at":"2026-04-06T22:03:39Z","terms_conditions_url":null,"app_organization":{"id":675,"name":"Brastel Co Ltd","email":"bcssupport@brastel.co.jp","website":"www.brastel.com","country_code":"JP","stripe_account_id":null,"state":null},"locations":[1,3,4,5],"date_published":"2019-10-10T00:54:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://basix.jp/pages/jpn/home/index.html"},"location_names":["top_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2023-11-03T15:57:30Z","owner_id":269519,"author_name":"Brastel","author_email":"bcssupport@brastel.co.jp","author_url":"https://basix.jp","short_description":"Basixは通信事業者ブラステル社が提供するクラウド型ビジネスフォンサービスです","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBasixとは\u003c/p\u003e\n\n\u003cp\u003eBasixは通信事業者ブラステル社が提供するクラウド型ビジネスフォンサービスです。専用のIP固定電話をLANに繋げ、Web上で設定を行うことで、簡単に導入でき、050番号や固定電話番号（東名阪及び、幾つかの関東地域）での発番が可能になります。また、外出先から携帯電話やスマートフォンを利用し、会社の電話システムを利用することもできます。\u003cbr\u003e\n自動音声応答、キューイング、自動分配、通話録音、テキストからの音声読み上げ及び、0120番号といった多彩な機能も合わせて提供しており、小型のコールセンター構築も可能です。\u003c/p\u003e\n\n\u003cp\u003eこちらはBasixの概要をまとめた\u003ca href=\"https://www.youtube.com/watch?v=PxwpjJKkfOc\"\u003e3分動画\u003c/a\u003eです。\u003c/p\u003e\n\n\u003cp\u003eBasixは1ヶ月無料でお試し可能ですので、ZendeskとBasixの連携を実際に体験していただき、導入をご検討いただければと思います。 お問い合わせはBasixカスタマーサービス050-6860-1000にお電話ください。Webサイトでもお問い合わせを受け付けています。\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBasixとZendeskの連携でできること では、今回のBasixとZendeskの連動により何ができるようになるのでしょうか。\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eチケット画面のポップアップ 入電時にZendesk上でチケット画面のポップアップが表示されます\u003c/li\u003e\n\u003cli\u003e通話録音の記録、再生 通話録音が有効の場合、通話内容をチケットの更新として記録しておくことができます。\u003c/li\u003e\n\u003cli\u003eボイスメール（留守番電話）にメッセージを残した場合にチケットを生成 担当者が応答できなかった電話がボイスメール（留守番電話）に転送された場合でもチケットが生成されます。\u003c/li\u003e\n\u003cli\u003eチケット画面から発信者に折り返し電話（Click to call) １クリックでチケット画面から発信者に折り返し発信をすることができます。\u003c/li\u003e\n\u003cli\u003e通話とチケット画面の同時「転送」 別のサポート担当者へ通話を転送したら、チケット画面も「転送」されます。\u003c/li\u003e\n\u003cli\u003e効率的に着信を分配 同じお客様から再入電があった際に、優先的に既存オープンチケットの担当者に電話を割当てます。 Zendeskの組織にサポートグループが割り当てられていて、その組織に電話登録しているエンドユーザーが所属している場合、そのエンドユーザーから入電があった際、所属している組織のサポートグループに架かって来た電話を分配する。例えば、Zendesk連携を利用する会社が代表電話とサポートグループの電話番号が夫々ある場合、エンドユーザーが代表電話に架けてきたら、その通話は自動的にサポートグループへ回します。\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).**\n\nBasixとは\n\nBasixは通信事業者ブラステル社が提供するクラウド型ビジネスフォンサービスです。専用のIP固定電話をLANに繋げ、Web上で設定を行うことで、簡単に導入でき、050番号や固定電話番号（東名阪及び、幾つかの関東地域）での発番が可能になります。また、外出先から携帯電話やスマートフォンを利用し、会社の電話システムを利用することもできます。\n自動音声応答、キューイング、自動分配、通話録音、テキストからの音声読み上げ及び、0120番号といった多彩な機能も合わせて提供しており、小型のコールセンター構築も可能です。\n\nこちらはBasixの概要をまとめた[3分動画](https://www.youtube.com/watch?v=PxwpjJKkfOc)です。\n\nBasixは1ヶ月無料でお試し可能ですので、ZendeskとBasixの連携を実際に体験していただき、導入をご検討いただければと思います。 お問い合わせはBasixカスタマーサービス050-6860-1000にお電話ください。Webサイトでもお問い合わせを受け付けています。","raw_installation_instructions":"BasixとZendeskの連携でできること では、今回のBasixとZendeskの連動により何ができるようになるのでしょうか。\n\n  1. チケット画面のポップアップ 入電時にZendesk上でチケット画面のポップアップが表示されます\n  2. 通話録音の記録、再生 通話録音が有効の場合、通話内容をチケットの更新として記録しておくことができます。\n  3. ボイスメール（留守番電話）にメッセージを残した場合にチケットを生成 担当者が応答できなかった電話がボイスメール（留守番電話）に転送された場合でもチケットが生成されます。\n  4. チケット画面から発信者に折り返し電話（Click to call) １クリックでチケット画面から発信者に折り返し発信をすることができます。\n  5. 通話とチケット画面の同時「転送」 別のサポート担当者へ通話を転送したら、チケット画面も「転送」されます。\n  6. 効率的に着信を分配 同じお客様から再入電があった際に、優先的に既存オープンチケットの担当者に電話を割当てます。 Zendeskの組織にサポートグループが割り当てられていて、その組織に電話登録しているエンドユーザーが所属している場合、そのエンドユーザーから入電があった際、所属している組織のサポートグループに架かって来た電話を分配する。例えば、Zendesk連携を利用する会社が代表電話とサポートグループの電話番号が夫々ある場合、エンドユーザーが代表電話に架けてきたら、その通話は自動的にサポートグループへ回します。","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223412.apps.zdusercontent.com/223412/assets/1698987883-0d08b2ffd4f26a65453a6ffe764ad19b/logo-small.png","large_icon":"https://223412.apps.zdusercontent.com/223412/assets/1698987883-0d08b2ffd4f26a65453a6ffe764ad19b/logo.png","screenshots":["https://223412.apps.zdusercontent.com/223412/assets/1698987883-0d08b2ffd4f26a65453a6ffe764ad19b/screenshot-0.png","https://223412.apps.zdusercontent.com/223412/assets/1698987883-0d08b2ffd4f26a65453a6ffe764ad19b/screenshot-1.png","https://223412.apps.zdusercontent.com/223412/assets/1698987883-0d08b2ffd4f26a65453a6ffe764ad19b/screenshot-2.png"],"installation_count":1},{"id":223542,"name":"Kaleyra 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Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-10T16:11:24.000Z","updated_at":"2019-10-10T16:11:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-10T16:11:14Z","updated_at":"2025-04-04T00:05:03Z","terms_conditions_url":null,"app_organization":{"id":2655,"name":"Kaleyra Inc","email":"madhusudhan.aithal@kaleyra.com","website":null,"country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[3,1,7],"date_published":"2019-10-10T16:11:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.kaleyra.com/kaleyra-custom-quote/"},"location_names":["ticket_sidebar","top_bar","background"],"last_update_time":"2019-12-23T18:08:55Z","owner_id":269519,"author_name":"Kaleyra","author_email":"plugins@kaleyra.com","author_url":"https://www.kaleyra.com/about-us/","short_description":"Reach your customers directly from Zendesk tickets via Kaleyra C2C, SMS, etc","long_description":"\u003cp\u003eYou can use Zendesk\u0026#39;s powerful platform along with the Kaleyra integration to keep your team updated with ticket changes and enable your agents to efficiently contact customers, resolve queries and make every interaction count.  \u003c/p\u003e\n\n\u003cp\u003eThis plug-in eliminates the need for users to log in to the Kaleyra voice platform multiple times. You can now create a one-time IVR flow through the voice platform and you will be good to go! With numerous cloud telephony solutions like instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration.  \u003c/p\u003e\n\n\u003cp\u003eWhen you integrate Kaleyra and Zendesk, you can perform the following actions: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAccept incoming calls\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDial your customers from the application\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnable Click-to-Call to make calls directly from the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMessage your customers directly from the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport call details with one click\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccess call recording to enhance call quality\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd any call notes (public and private) to tickets\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out this video to know more: \u003ca href=\"https://youtu.be/wUhMvsvQn84\"\u003eKaleyra Click-to-Call video\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Kaleyra\u003c/strong\u003e :  \u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re a team of 250+ individuals across 3 continents working smart to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away.  \u003c/p\u003e\n\n\u003cp\u003eWebsite: \u003ca href=\"https://www.kaleyra.com\"\u003ehttps://www.kaleyra.com\u003c/a\u003e \u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePre-requisites\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eYou will need to have a Kaleyra voice account and a Zendesk account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAn agent’s phone number needs to be the same in both the accounts\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstalling\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog-in to your Zendesk account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on the ‘Settings’ icon\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on the ‘Marketplace’ tab\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eKaleyra Click-to-Call\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Install \u003c/li\u003e\n\u003cli\u003eFill in the Kaleyra Voice Account API Key (all other settings are pre-configured for you) \u003c/li\u003e\n\u003cli\u003eFill in and make changes to the other parameters accordingly \u003c/li\u003e\n\u003cli\u003eClick ‘Install’\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe Kaleyra icon will appear on the top menu bar. You can immediately start making and receiving calls!  \u003c/p\u003e\n\n\u003cp\u003eFor complete instructions, click here: \u003ca href=\"http://voicesupport.kaleyra.com/support/solutions/articles/3000094469-zendesk-cti-user-guide\"\u003eUser Guide\u003c/a\u003e  /n Help and Support: support@kaleyra.com  \u003c/p\u003e\n","raw_long_description":"You can use Zendesk\u0026#39;s powerful platform along with the Kaleyra integration to keep your team updated with ticket changes and enable your agents to efficiently contact customers, resolve queries and make every interaction count.  \n  \n This plug-in eliminates the need for users to log in to the Kaleyra voice platform multiple times. You can now create a one-time IVR flow through the voice platform and you will be good to go! With numerous cloud telephony solutions like instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration.  \n \n When you integrate Kaleyra and Zendesk, you can perform the following actions: \n \n 1. Accept incoming calls  \n 2. Dial your customers from the application  \n 3. Enable Click-to-Call to make calls directly from the ticket  \n 4. Message your customers directly from the ticket  \n 5. Import call details with one click  \n 6. Access call recording to enhance call quality  \n 7. Add any call notes (public and private) to tickets  \n \n Check out this video to know more: [Kaleyra Click-to-Call video](https://youtu.be/wUhMvsvQn84)  \n \n **About Kaleyra** :  \n \n We\u0026#39;re a team of 250+ individuals across 3 continents working smart to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away.  \n \n Website: [https://www.kaleyra.com](https://www.kaleyra.com) \n","raw_installation_instructions":"**Pre-requisites**  \n \n 1. You will need to have a Kaleyra voice account and a Zendesk account  \n 2. An agent’s phone number needs to be the same in both the accounts  \n \n **Installing**  \n \n 1. Log-in to your Zendesk account  \n 2. Click on the ‘Settings’ icon  \n 3. Click on the ‘Marketplace’ tab  \n 4. Search for **Kaleyra Click-to-Call**  \n 5. Click Install \n - Fill in the Kaleyra Voice Account API Key (all other settings are pre-configured for you) \n - Fill in and make changes to the other parameters accordingly \n - Click ‘Install’  \n \n The Kaleyra icon will appear on the top menu bar. You can immediately start making and receiving calls!  \n \n For complete instructions, click here: [User Guide](http://voicesupport.kaleyra.com/support/solutions/articles/3000094469-zendesk-cti-user-guide)  /n Help and Support: support@kaleyra.com  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223542.apps.zdusercontent.com/223542/assets/1576481129-5cc5081f6f70783617a95856a9b19e46/logo-small.png","large_icon":"https://223542.apps.zdusercontent.com/223542/assets/1576481129-5cc5081f6f70783617a95856a9b19e46/logo.png","screenshots":["https://223542.apps.zdusercontent.com/223542/assets/1576481129-5cc5081f6f70783617a95856a9b19e46/screenshot-0.png","https://223542.apps.zdusercontent.com/223542/assets/1576481129-5cc5081f6f70783617a95856a9b19e46/screenshot-1.png","https://223542.apps.zdusercontent.com/223542/assets/1576481129-5cc5081f6f70783617a95856a9b19e46/screenshot-2.png"],"installation_count":1},{"id":223576,"name":"Deeplinks PLUS App by LEAFWORKS","state":"published","version":"2.6.1","framework_version":"2.0","parameters":[{"id":755717,"app_id":223576,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-10T19:26:41Z","updated_at":"2019-10-10T19:26:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":755716,"app_id":223576,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2019-10-10T19:26:41Z","updated_at":"2019-10-10T19:26:41Z","default_value":"[]","secure":false,"scopes":null,"options":null},{"id":917162,"app_id":223576,"name":"additional_fields","kind":"hidden","required":false,"position":2,"created_at":"2020-06-02T16:17:31Z","updated_at":"2020-06-02T16:17:31Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":5182,"entity_id":223576,"app_id":223576,"amount":0,"name":"Free","description":"\u003cp\u003eSupport only 1 deeplink\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-18T20:26:24.000Z","updated_at":"2025-06-18T20:26:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1241,"entity_id":223576,"app_id":223576,"amount":2900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_Fy36GhRtK6TKqV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":340,"cost_type":"CostStripe","active":false,"created_at":"2019-10-10T19:26:43.000Z","updated_at":"2019-10-10T19:26:43.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1576,"entity_id":223576,"app_id":223576,"amount":2900,"name":"Premium","description":"\u003cp\u003eSupport 25 deeplinks\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_Fy36GhRtK6TKqV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":520,"cost_type":"CostStripe","active":true,"created_at":"2020-06-02T16:17:31.000Z","updated_at":"2020-06-02T16:17:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-10-10T19:26:38Z","updated_at":"2025-11-26T17:22:09Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,2,7,5],"date_published":"2019-10-10T19:26:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","background","user_sidebar"],"last_update_time":"2025-11-26T17:22:02Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://support.leafworks.de","short_description":"The Deeplinks PLUS App for Zendesk makes it possible to call custom URLs right within your ticket.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eAdd external links to Zendesk tickets with the Deeplinks Plus app\u003c/h2\u003e\n\n\u003cp\u003eAgents often need quick access to external systems, like ERP, CRM, webshops, or websites, to resolve tickets efficiently. Instead of switching between platforms or investing resources into complex system integrations, the Deeplinks Plus app offers a simple solution: it lets you configure and embed external links directly into Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003eWhether it’s connecting to your ERP or CRM system, or linking out to any relevant website, Deeplinks Plus streamlines your workflow, no custom development required.\u003c/p\u003e\n\n\u003ch2\u003e🚀 Why the Deeplinks Plus App is a game changer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdd an external link to Zendesk ticket:\u003c/strong\u003e Seamlessly connect to ERP/CRM systems, webshops, or any external source directly from Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReduce manual tasks:\u003c/strong\u003e No more time-consuming searches across multiple platforms.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBoost customer satisfaction:\u003c/strong\u003e Keep all relevant customer-related links in one view, providing faster and more efficient support.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e💡 \u003cem\u003eStop wasting time searching! Connect your internal systems to a ticket.\u003c/em\u003e \u003cstrong\u003eTry Deeplinks Plus now!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2025/05/How-to-create-a-deeplink_2.gif\" alt=\"Mein GIF\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eCore Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConnected\u003c/strong\u003e - Add an \u003cstrong\u003eexternal link to a Zendesk ticket\u003c/strong\u003e effortlessly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eZendesk CRM Integration \u0026amp; Zendesk ERP Integration\u003c/strong\u003e - Sync with external systems using Customer ID or Order ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMerge multiple values\u003c/strong\u003e into a single URL for streamlined access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eButtons remain \u003cstrong\u003ehidden when no value is available\u003c/strong\u003e in the source field.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eActivate or deactivate specific buttons\u003c/strong\u003e in the configuration settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustomize button colors\u003c/strong\u003e to match your workflow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch - Use parameters \u003cstrong\u003eto search directly within Zendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFree vs. Plus Version\u003c/h3\u003e\n\n\u003cp\u003eThere is also a FREE Deeplinks App for Zendesk! The free version allows you to create one deeplink, while the PLUS version unlocks multiple deeplinks for greater flexibility and efficiency.\u003c/p\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk navigation menu click on the app icon in order to configure your deep links. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose between different fields (ticket-fields, requester-field, custom-fields etc.) and use them as URL parameters. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## Add external links to Zendesk tickets with the Deeplinks Plus app\r\n\r\nAgents often need quick access to external systems, like ERP, CRM, webshops, or websites, to resolve tickets efficiently. Instead of switching between platforms or investing resources into complex system integrations, the Deeplinks Plus app offers a simple solution: it lets you configure and embed external links directly into Zendesk tickets.\r\n\r\nWhether it’s connecting to your ERP or CRM system, or linking out to any relevant website, Deeplinks Plus streamlines your workflow, no custom development required.\r\n\r\n## 🚀 Why the Deeplinks Plus App is a game changer\r\n\r\n- **Add an external link to Zendesk ticket:** Seamlessly connect to ERP/CRM systems, webshops, or any external source directly from Zendesk.\r\n\r\n- **Reduce manual tasks:** No more time-consuming searches across multiple platforms.\r\n\r\n- **Boost customer satisfaction:** Keep all relevant customer-related links in one view, providing faster and more efficient support.\r\n\r\n💡 _Stop wasting time searching! Connect your internal systems to a ticket._ **Try Deeplinks Plus now!**\r\n\r\n![Mein GIF](https://leafworks.de/wp-content/uploads/2025/05/How-to-create-a-deeplink_2.gif)\r\n\r\n## Core Features\r\n\r\n- **Connected** - Add an **external link to a Zendesk ticket** effortlessly.\r\n\r\n- **Zendesk CRM Integration \u0026 Zendesk ERP Integration** - Sync with external systems using Customer ID or Order ID.\r\n\r\n- **Merge multiple values** into a single URL for streamlined access.\r\n\r\n- Buttons remain **hidden when no value is available** in the source field.\r\n\r\n- **Activate or deactivate specific buttons** in the configuration settings.\r\n\r\n- **Customize button colors** to match your workflow.\r\n\r\n- Search - Use parameters **to search directly within Zendesk**.\r\n\r\n### Free vs. Plus Version\r\n\r\nThere is also a FREE Deeplinks App for Zendesk! The free version allows you to create one deeplink, while the PLUS version unlocks multiple deeplinks for greater flexibility and efficiency.\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.  \n\n 1. In the Zendesk navigation menu click on the app icon in order to configure your deep links. \n\n 2. Choose between different fields (ticket-fields, requester-field, custom-fields etc.) and use them as URL parameters. \n\n If you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223576.apps.zdusercontent.com/223576/assets/1764064532-0f3c79c62d68691ddbb3a470b852560b/logo-small.png","large_icon":"https://223576.apps.zdusercontent.com/223576/assets/1764064532-0f3c79c62d68691ddbb3a470b852560b/logo.png","screenshots":["https://223576.apps.zdusercontent.com/223576/assets/1764064532-0f3c79c62d68691ddbb3a470b852560b/screenshot-0.png","https://223576.apps.zdusercontent.com/223576/assets/1764064532-0f3c79c62d68691ddbb3a470b852560b/screenshot-1.png","https://223576.apps.zdusercontent.com/223576/assets/1764064532-0f3c79c62d68691ddbb3a470b852560b/screenshot-2.png"],"installation_count":148},{"id":223753,"name":"Ticket Field Manager","state":"published","version":"3.0.5","framework_version":"2.0","parameters":[{"id":756323,"app_id":223753,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-11T17:47:03Z","updated_at":"2019-10-11T17:47:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":756320,"app_id":223753,"name":"required_form_fields","kind":"text","required":false,"position":1,"created_at":"2019-10-11T17:47:03Z","updated_at":"2019-10-29T16:37:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":769471,"app_id":223753,"name":"read_only_form_fields","kind":"text","required":false,"position":2,"created_at":"2019-10-29T16:37:18Z","updated_at":"2019-10-29T16:37:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":968799,"app_id":223753,"name":"allowlist_read_only_form_fields","kind":"text","required":false,"position":3,"created_at":"2020-08-05T21:53:46Z","updated_at":"2020-08-05T21:53:46Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":756321,"app_id":223753,"name":"hidden_form_fields","kind":"text","required":false,"position":4,"created_at":"2019-10-11T17:47:03Z","updated_at":"2020-02-26T22:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":968800,"app_id":223753,"name":"allowlist_hidden_form_fields","kind":"text","required":false,"position":5,"created_at":"2020-08-05T21:53:46Z","updated_at":"2020-08-05T21:53:46Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":756322,"app_id":223753,"name":"hide_dropdown_form_options","kind":"multiline","required":false,"position":6,"created_at":"2019-10-11T17:47:03Z","updated_at":"2020-02-26T22:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":968801,"app_id":223753,"name":"allowlist_dropdown_form_options","kind":"text","required":false,"position":7,"created_at":"2020-08-05T21:53:46Z","updated_at":"2020-08-05T21:53:46Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":1243,"entity_id":223753,"app_id":223753,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-11T17:47:06.000Z","updated_at":"2019-10-11T17:47:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":3,"count":{"1":4,"5":4,"3":3,"4":2,"2":1}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-11T17:46:04Z","updated_at":"2026-09-04T08:09:15Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2026-06-22T15:15:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2020-08-05T21:53:41Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Allow an admin to configure ticket fields to be required, hidden, or made read-only.","long_description":"\u003cp\u003eThe Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.\u003c/p\u003e\n\n\u003cp\u003eSome of the fields available include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003erequester\u003c/li\u003e\n\u003cli\u003eassignee\u003c/li\u003e\n\u003cli\u003ecollaborator\u003c/li\u003e\n\u003cli\u003esharedWith\u003c/li\u003e\n\u003cli\u003estatus\u003c/li\u003e\n\u003cli\u003eticket_form_id (the ticket form dropdown)\u003c/li\u003e\n\u003cli\u003etags\u003c/li\u003e\n\u003cli\u003etype\u003c/li\u003e\n\u003cli\u003epriority\u003c/li\u003e\n\u003cli\u003eproblem\u003c/li\u003e\n\u003cli\u003ecustom_field_ID (e.g. custom_field_1234)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.\u003c/p\u003e\n","raw_long_description":"The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.\n\nSome of the fields available include:\n\n- requester\n- assignee\n- collaborator\n- sharedWith\n- status\n- ticket\\_form\\_id (the ticket form dropdown)\n- tags\n- type\n- priority\n- problem\n- custom\\_field\\_ID (e.g. custom\\_field\\_1234)\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://223753.apps.zdusercontent.com/223753/assets/1788509224-a50e3154c1d6b8a331490f140fdf5828/logo-small.png","large_icon":"https://223753.apps.zdusercontent.com/223753/assets/1788509224-a50e3154c1d6b8a331490f140fdf5828/logo.png","screenshots":["https://223753.apps.zdusercontent.com/223753/assets/1788509224-a50e3154c1d6b8a331490f140fdf5828/screenshot-0.png","https://223753.apps.zdusercontent.com/223753/assets/1788509224-a50e3154c1d6b8a331490f140fdf5828/screenshot-1.png","https://223753.apps.zdusercontent.com/223753/assets/1788509224-a50e3154c1d6b8a331490f140fdf5828/screenshot-2.png"],"installation_count":5473},{"id":224297,"name":"Internal Notes Copier","state":"published","version":"1.4.1","framework_version":"2.0","parameters":[{"id":758231,"app_id":224297,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-16T06:53:06Z","updated_at":"2019-10-16T06:53:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1246,"entity_id":224297,"app_id":224297,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-10-16T06:53:08.000Z","updated_at":"2019-10-16T06:53:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6002,"entity_id":224297,"app_id":224297,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Riri5EJGgThM6PnVYAglqqT","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1722,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:11.000Z","updated_at":"2026-07-23T23:33:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-10-16T06:53:05Z","updated_at":"2026-08-05T16:49:05Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3],"date_published":"2026-08-05T16:49:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-05T16:48:07Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"http://eclect.co.jp","short_description":"Copy the most current internal notes to public replies","long_description":"\u003cp\u003eCopy contents of the most current internal notes into the comment field as public comments.\u003c/p\u003e\n\n\u003cp\u003eReduces copy-paste errors by automatically transferring internal note content into the public reply field.\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Copy contents of the most current internal notes into the comment field as public comments.\n\nReduces copy-paste errors by automatically transferring internal note content into the public reply field.\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set role and group restrictions. (Optional)\n\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://224297.apps.zdusercontent.com/224297/assets/1785462957-d8d82ae70ad7c4e59c633da80959f5f9/logo-small.png","large_icon":"https://224297.apps.zdusercontent.com/224297/assets/1785462957-d8d82ae70ad7c4e59c633da80959f5f9/logo.png","screenshots":["https://224297.apps.zdusercontent.com/224297/assets/1785462957-d8d82ae70ad7c4e59c633da80959f5f9/screenshot-0.png","https://224297.apps.zdusercontent.com/224297/assets/1785462957-d8d82ae70ad7c4e59c633da80959f5f9/screenshot-1.png","https://224297.apps.zdusercontent.com/224297/assets/1785462957-d8d82ae70ad7c4e59c633da80959f5f9/screenshot-2.png"],"installation_count":16},{"id":225017,"name":"Wildix","state":"published","version":"2.5","framework_version":"2.0","parameters":[{"id":761545,"app_id":225017,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-21T15:07:09Z","updated_at":"2019-10-21T15:07:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":761542,"app_id":225017,"name":"host","kind":"text","required":true,"position":1,"created_at":"2019-10-21T15:07:08Z","updated_at":"2019-10-21T15:07:08Z","default_value":"yourcompany.wildixin.com","secure":false,"scopes":null,"options":null},{"id":761543,"app_id":225017,"name":"country","kind":"text","required":true,"position":2,"created_at":"2019-10-21T15:07:08Z","updated_at":"2019-10-21T15:07:08Z","default_value":"nl","secure":false,"scopes":null,"options":null}],"plans":[{"id":1250,"entity_id":225017,"app_id":225017,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-21T15:07:11.000Z","updated_at":"2019-10-21T15:07:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":5,"count":{"5":9,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-21T15:07:05Z","updated_at":"2026-03-10T21:05:32Z","terms_conditions_url":null,"app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[7,3,1,5,2],"date_published":"2019-10-21T15:07:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.wildix.com/try/"},"location_names":["background","ticket_sidebar","top_bar","user_sidebar","nav_bar"],"last_update_time":"2026-03-10T21:05:26Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Seamlessly control and easy setup of Wildix browser-based and hardware telephone","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake and receive calls from the browser, Wildix hardware phones or mobile app\u003c/li\u003e\n\u003cli\u003eEasy click-to-dial within Zendesk\u003c/li\u003e\n\u003cli\u003eDirect call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more.\u003c/li\u003e\n\u003cli\u003eCaller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too.\u003c/li\u003e\n\u003cli\u003eEasy insight in earlier interactions and possibility to link the call to existing tickets\u003c/li\u003e\n\u003cli\u003ePlayback recordings from calls right from within Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhen a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eWildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? \u003ca href=\"https://www.pluscloud.nl/wildix/\"\u003eContact us\u003c/a\u003e or contact your local Wildix Partner.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing, your free 7-day trial will start so you can try out this application without any worries.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eThis app accesses, uses, and stores the following data:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eUser information (agent names, roles, and contact details)\u003c/li\u003e\n\u003cli\u003eTicket information (ticket IDs, subject lines, and metadata)\u003c/li\u003e\n\u003cli\u003eCustomer contact information (phone numbers, names, and customer records)\u003c/li\u003e\n\u003cli\u003eCall data (caller ID, call duration, timestamps, and call status)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Used:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003ePhone numbers are used to initiate outbound calls and identify inbound callers\u003c/li\u003e\n\u003cli\u003eUser credentials are used to authenticate with the Wildix PBX system\u003c/li\u003e\n\u003cli\u003eTicket information is used to link calls to relevant tickets and display call context\u003c/li\u003e\n\u003cli\u003eCustomer data is used for caller ID lookup and to display interaction history\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Stored:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCall logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets\u003c/li\u003e\n\u003cli\u003eCall recordings are stored and linked to Zendesk tickets when recording is enabled\u003c/li\u003e\n\u003cli\u003eUser authentication tokens are stored temporarily during active sessions\u003c/li\u003e\n\u003cli\u003ePBX hostname and country code configuration settings are stored\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAll data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eMake sure you are using the latest version of Wildix and you have a Wildix account with the WebAPI activated (Wildix UC Premium needed).\u003c/li\u003e\n\u003cli\u003eInstall the Wildix app from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eEnter the hostname of your Wildix PBX, in most cases, this is similar to yourcompany.wildixin.com\u003c/li\u003e\n\u003cli\u003eEnter the ISO Alpha-2 country code during setup. This can be found in the list on \u003ca href=\"https://www.iso.org/obp/ui/#search\"\u003eiso.org\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eLet the agent sign in to the applications with the Wildix user credentials.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with \"Talk - Partner Edition\" seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\nWildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization.\n\n#### Key Features\n\n* Make and receive calls from the browser, Wildix hardware phones or mobile app\n* Easy click-to-dial within Zendesk\n* Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more.\n* Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too.\n* Easy insight in earlier interactions and possibility to link the call to existing tickets\n* Playback recordings from calls right from within Zendesk\n\nWhen a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player.\n\n---\n\nWildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? [Contact us](https://www.pluscloud.nl/wildix/) or contact your local Wildix Partner.\n\n**The first week is on us!** After installing, your free 7-day trial will start so you can try out this application without any worries.\n\n---\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.\n\n---\n\n## Data Disclosure\n\nThis app accesses, uses, and stores the following data:\n\n**Data Accessed:**\n\n\n1. User information (agent names, roles, and contact details)\n2. Ticket information (ticket IDs, subject lines, and metadata)\n3. Customer contact information (phone numbers, names, and customer records)\n4. Call data (caller ID, call duration, timestamps, and call status)\n\n**Data Used:**\n\n\n1. Phone numbers are used to initiate outbound calls and identify inbound callers\n2. User credentials are used to authenticate with the Wildix PBX system\n3. Ticket information is used to link calls to relevant tickets and display call context\n4. Customer data is used for caller ID lookup and to display interaction history\n\n**Data Stored:**\n\n\n1. Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets\n2. Call recordings are stored and linked to Zendesk tickets when recording is enabled\n3. User authentication tokens are stored temporarily during active sessions\n4. PBX hostname and country code configuration settings are stored\n\n**Purpose:**\n\nAll data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n1. Make sure you are using the latest version of Wildix and you have a Wildix account with the WebAPI activated (Wildix UC Premium needed).\n2. Install the Wildix app from the Zendesk Marketplace\n3. Enter the hostname of your Wildix PBX, in most cases, this is similar to yourcompany.wildixin.com\n4. Enter the ISO Alpha-2 country code during setup. This can be found in the list on [iso.org](https://www.iso.org/obp/ui/#search).\n5. Let the agent sign in to the applications with the Wildix user credentials.\n\n### Are you having trouble with getting the most out of your workflows?\n\nAs a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://225017.apps.zdusercontent.com/225017/assets/1773117320-5ea9b0b041e42fd5bd92eda2fc8332ab/logo-small.png","large_icon":"https://225017.apps.zdusercontent.com/225017/assets/1773117320-5ea9b0b041e42fd5bd92eda2fc8332ab/logo.png","screenshots":["https://225017.apps.zdusercontent.com/225017/assets/1773117320-5ea9b0b041e42fd5bd92eda2fc8332ab/screenshot-0.png","https://225017.apps.zdusercontent.com/225017/assets/1773117320-5ea9b0b041e42fd5bd92eda2fc8332ab/screenshot-1.png","https://225017.apps.zdusercontent.com/225017/assets/1773117320-5ea9b0b041e42fd5bd92eda2fc8332ab/screenshot-2.png"],"installation_count":29},{"id":225020,"name":"GoTo Integrations","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":761548,"app_id":225020,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-21T15:23:58Z","updated_at":"2019-10-21T15:23:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1251,"entity_id":225020,"app_id":225020,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-21T15:24:00.000Z","updated_at":"2019-10-21T15:24:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-21T15:23:56Z","updated_at":"2025-04-04T00:05:05Z","terms_conditions_url":null,"app_organization":{"id":2010,"name":"LogMeIn, Inc.","email":"gotoconnectsupport@logmein.com","website":"https://www.logmein.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,1],"date_published":"2019-10-21T15:23:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.goto.com/pricing/connect"},"location_names":["background","top_bar"],"last_update_time":"2022-05-31T19:52:29Z","owner_id":269519,"author_name":"LogMeIn","author_email":"gotoconnectsupport@logmein.com","author_url":"https://www.goto.com/integrations/zendesk","short_description":"Receive your GoTo calls from within Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGoTo Hosted VoIP is the easiest and most affordable option for your business phone system. GoTo’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup.\u003c/p\u003e\n\n\u003cp\u003eAssist your agents and dazzle your customers by providing context to every interaction with Zendesk and GoTo. With our Zendesk integration your team will be equipped to personalize your customer\u0026#39;s service experience, and take your sales team to the next-level. As calls come in from customers and potential customers GoTo will streamline your workflow by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eProviding call notifications for incoming calls\u003c/li\u003e\n\u003cli\u003eGiving context by populating the customer\u0026#39;s or lead\u0026#39;s Zendesk record\u003c/li\u003e\n\u003cli\u003eHaving the ability to create notes and schedule follow-ups\u003c/li\u003e\n\u003cli\u003eProviding call logs to track agent performance and lead conversion through Zendesk reports and dashboards\u003c/li\u003e\n\u003cli\u003eAvoid escalating calls by allowing your team access to real-time help through the onboard chat feature\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eZendesk, together with GoTo, will inspire confidence with your customers by providing your team with the information they need to win.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the GoTo Integrations app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the GoTo Integrations app page, click Install in the upper-right corner. Select the URL of your Zendesk domain, then click the Install button.\u003c/li\u003e\n\u003cli\u003eNavigate back to your Zendesk homepage. The GoTo Integrations app icon is displayed at the top right corner.\u003c/li\u003e\n\u003cli\u003eClick the GoTo Integrations app icon to open the GoTo Integrations app.\u003c/li\u003e\n\u003cli\u003eClick the Sign In button, then log in with your GoTo credential in the login dialog.\u003c/li\u003e\n\u003cli\u003eAfter logging in successfully the login dialog will disappear and your GoTo Integrations app is ready to use.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nGoTo Hosted VoIP is the easiest and most affordable option for your business phone system. GoTo’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup.\n\nAssist your agents and dazzle your customers by providing context to every interaction with Zendesk and GoTo. With our Zendesk integration your team will be equipped to personalize your customer's service experience, and take your sales team to the next-level. As calls come in from customers and potential customers GoTo will streamline your workflow by:\n\n- Providing call notifications for incoming calls\n- Giving context by populating the customer's or lead's Zendesk record\n- Having the ability to create notes and schedule follow-ups\n- Providing call logs to track agent performance and lead conversion through Zendesk reports and dashboards\n- Avoid escalating calls by allowing your team access to real-time help through the onboard chat feature\n\nZendesk, together with GoTo, will inspire confidence with your customers by providing your team with the information they need to win.","raw_installation_instructions":"- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n- Under Apps, select Marketplace, then find the GoTo Integrations app and click the tile.\n- On the GoTo Integrations app page, click Install in the upper-right corner. Select the URL of your Zendesk domain, then click the Install button.\n- Navigate back to your Zendesk homepage. The GoTo Integrations app icon is displayed at the top right corner.\n- Click the GoTo Integrations app icon to open the GoTo Integrations app.\n- Click the Sign In button, then log in with your GoTo credential in the login dialog.\n- After logging in successfully the login dialog will disappear and your GoTo Integrations app is ready to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://225020.apps.zdusercontent.com/225020/assets/1654001000-0f98eeac5486d04c5d06701279199493/logo-small.png","large_icon":"https://225020.apps.zdusercontent.com/225020/assets/1654001000-0f98eeac5486d04c5d06701279199493/logo.png","screenshots":["https://225020.apps.zdusercontent.com/225020/assets/1654001000-0f98eeac5486d04c5d06701279199493/screenshot-0.png","https://225020.apps.zdusercontent.com/225020/assets/1654001000-0f98eeac5486d04c5d06701279199493/screenshot-1.png","https://225020.apps.zdusercontent.com/225020/assets/1654001000-0f98eeac5486d04c5d06701279199493/screenshot-2.png"],"installation_count":118},{"id":225427,"name":"Versature CTI","state":"published","version":"2.3.29","framework_version":"2.0","parameters":[{"id":763404,"app_id":225427,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-23T19:55:11Z","updated_at":"2019-10-23T19:55:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1256,"entity_id":225427,"app_id":225427,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-23T19:55:12.000Z","updated_at":"2019-10-23T19:55:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-23T19:55:09Z","updated_at":"2025-04-04T00:05:06Z","terms_conditions_url":null,"app_organization":{"id":2706,"name":"VERSATURE","email":"versature-support@versature.com","website":"www.versature.com","country_code":"CA","stripe_account_id":null,"state":null},"locations":[7,1],"date_published":"2019-10-23T19:55:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://net2phone.ca/plans-pricing"},"location_names":["background","top_bar"],"last_update_time":"2020-10-28T22:59:40Z","owner_id":269519,"author_name":"Niko Robidoux","author_email":"versature-support@versature.com","author_url":"https://www.versature.com","short_description":"Zendesk CTI integration","long_description":"\u003cp\u003eThis integration will allow businesses to track any phone-based interaction with clients. Whether your callers are experiencing a challenge, placing an order, or simply need to chat with a representative, the record of the phone call will be linked to the case. This call data will automatically populate within the Zendesk platform so that agents no longer have to manually add every detail.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick install to add the app to your Zendesk profile, then select the phone icon in the top bar will appear and the app window will open. Once it\u0026#39;s up you will be prompted to sign in. \u003cbr\u003e\nSign in using your sonar credentials.\u003c/p\u003e\n","raw_long_description":"This integration will allow businesses to track any phone-based interaction with clients. Whether your callers are experiencing a challenge, placing an order, or simply need to chat with a representative, the record of the phone call will be linked to the case. This call data will automatically populate within the Zendesk platform so that agents no longer have to manually add every detail.","raw_installation_instructions":"Click install to add the app to your Zendesk profile, then select the phone icon in the top bar will appear and the app window will open. Once it's up you will be prompted to sign in. \nSign in using your sonar credentials.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://225427.apps.zdusercontent.com/225427/assets/1603913674-40743a5da664dde47d5ad010303470fb/logo-small.png","large_icon":"https://225427.apps.zdusercontent.com/225427/assets/1603913674-40743a5da664dde47d5ad010303470fb/logo.png","screenshots":["https://225427.apps.zdusercontent.com/225427/assets/1603913674-40743a5da664dde47d5ad010303470fb/screenshot-0.png","https://225427.apps.zdusercontent.com/225427/assets/1603913674-40743a5da664dde47d5ad010303470fb/screenshot-1.png","https://225427.apps.zdusercontent.com/225427/assets/1603913674-40743a5da664dde47d5ad010303470fb/screenshot-2.png"],"installation_count":2},{"id":225594,"name":"Atende Simples","state":"published","version":"1.0.25","framework_version":"2.0","parameters":[{"id":764694,"app_id":225594,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-24T14:17:56Z","updated_at":"2019-10-24T14:17:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1257,"entity_id":225594,"app_id":225594,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-10-24T14:17:58.000Z","updated_at":"2019-10-24T14:17:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-10-24T14:17:54Z","updated_at":"2025-04-04T00:05:06Z","terms_conditions_url":null,"app_organization":{"id":2697,"name":"Atende Simples","email":"suporte@atendesimples.com","website":"https://www.atendesimples.com","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2019-10-24T14:17:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://atendesimples.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2020-01-10T17:56:31Z","owner_id":269519,"author_name":"Equipe Atende Simples","author_email":"equipe@atendesimples.com","author_url":"https://atendesimples.com","short_description":"Plataforma de relacionamento telefônico com automação, integração e inteligência","long_description":"\u003cp\u003e\u003cstrong\u003eDisponível apenas para agentes com “Talk - Partner Edition” (veja mais em \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e)\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAtende Simples é uma plataforma de relacionamento telefônico na nuvem que permite escalar e gerenciar seu atendimento com automação, integração e inteligência totalmente integrada ao Zendesk e números 0800, 3003, 4004 ou seu próprio número. Em poucos minutos oferecemos aos nossos clientes a melhor experiência de atendimento ao cliente usando o Zendesk. \u003c/p\u003e\n\n\u003cp\u003eCom Atende Simples sua operação contará com uma \u003cstrong\u003eURA inteligente totalmente customizável em tempo real com recursos avançados de retenção de atendimenta, fila de atendimento, distribuição de chamadas, integrações com outros sistemas da empresa\u003c/strong\u003e e muito mais: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCriar, editar e atualizar automaticamente tickets associados as chamadas telefônicas, sejam elas entrantes ou saintes. \u003c/li\u003e\n\u003cli\u003eAutomatizar tarefas e criar segmentações usando as informações dos clientes que estão no Zendesk. \u003c/li\u003e\n\u003cli\u003eGravação automática das ligações (entranes e saintes) e acesso direto nos tickets do Zendesk \u003c/li\u003e\n\u003cli\u003eFazer ligações com apenas um clique por dentro do Zendesk \u003c/li\u003e\n\u003cli\u003eDisparar achamadas automaticamente com agendamento de contato para clientes específicos ou grupos de clientes. \u003c/li\u003e\n\u003cli\u003eGerenciar os agentes em tempo real e relatórios detalhados de cada atividade e chamada \u003c/li\u003e\n\u003cli\u003eEncontrar a loja mais próxima através do serviço de geolocalização na URA \u003c/li\u003e\n\u003cli\u003eRealizar pesquisas de satisfação pós atendimento (NPS)\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimplesmente clique em instalar! \u003c/p\u003e\n\n\u003cp\u003eO Atende Simples foi projetado para ficar disponível no painel direto de cada ticket ou cliente aberto. Depois de instalar, informe seu email, ramal e token, faça o login e pronto, o Discador Atende Simples estará disponível para uso\u003c/p\u003e\n","raw_long_description":"**Disponível apenas para agentes com “Talk - Partner Edition” (veja mais em [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing))** \n\nAtende Simples é uma plataforma de relacionamento telefônico na nuvem que permite escalar e gerenciar seu atendimento com automação, integração e inteligência totalmente integrada ao Zendesk e números 0800, 3003, 4004 ou seu próprio número. Em poucos minutos oferecemos aos nossos clientes a melhor experiência de atendimento ao cliente usando o Zendesk. \n\n Com Atende Simples sua operação contará com uma **URA inteligente totalmente customizável em tempo real com recursos avançados de retenção de atendimenta, fila de atendimento, distribuição de chamadas, integrações com outros sistemas da empresa** e muito mais: \n\n* Criar, editar e atualizar automaticamente tickets associados as chamadas telefônicas, sejam elas entrantes ou saintes. \n* Automatizar tarefas e criar segmentações usando as informações dos clientes que estão no Zendesk. \n* Gravação automática das ligações (entranes e saintes) e acesso direto nos tickets do Zendesk \n* Fazer ligações com apenas um clique por dentro do Zendesk \n* Disparar achamadas automaticamente com agendamento de contato para clientes específicos ou grupos de clientes. \n* Gerenciar os agentes em tempo real e relatórios detalhados de cada atividade e chamada \n* Encontrar a loja mais próxima através do serviço de geolocalização na URA \n* Realizar pesquisas de satisfação pós atendimento (NPS)","raw_installation_instructions":"Simplesmente clique em instalar! \n\nO Atende Simples foi projetado para ficar disponível no painel direto de cada ticket ou cliente aberto. Depois de instalar, informe seu email, ramal e token, faça o login e pronto, o Discador Atende Simples estará disponível para uso","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://225594.apps.zdusercontent.com/225594/assets/1578606045-acf66ec13fdd4df9aa175535180c3d49/logo-small.png","large_icon":"https://225594.apps.zdusercontent.com/225594/assets/1578606045-acf66ec13fdd4df9aa175535180c3d49/logo.png","screenshots":["https://225594.apps.zdusercontent.com/225594/assets/1578606045-acf66ec13fdd4df9aa175535180c3d49/screenshot-0.png","https://225594.apps.zdusercontent.com/225594/assets/1578606045-acf66ec13fdd4df9aa175535180c3d49/screenshot-1.png","https://225594.apps.zdusercontent.com/225594/assets/1578606045-acf66ec13fdd4df9aa175535180c3d49/screenshot-2.png"],"installation_count":47},{"id":225747,"name":"Google Drive by helphouse.io","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":766223,"app_id":225747,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-10-25T12:51:51Z","updated_at":"2019-10-25T12:51:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1258,"entity_id":225747,"app_id":225747,"amount":300,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_G3ZO98ss34KrUY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":344,"cost_type":"CostStripe","active":true,"created_at":"2019-10-25T12:51:53.000Z","updated_at":"2019-10-25T12:51:53.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-96779970-10","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-10-25T12:51:49Z","updated_at":"2025-04-04T00:05:06Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[10,3],"date_published":"2019-10-25T12:51:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2024-07-25T17:55:03Z","owner_id":269519,"author_name":"helphouse.io","author_email":"apps@helphouse.io","author_url":"https://helphouse.io/","short_description":"Attach and upload files to and from Google Drive within Zendesk Support","long_description":"\u003ch2\u003eGoogle Drive for Zendesk Support - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Google Drive integration lets you connect your Google Drive account to your Zendesk, so you can easily upload/attach\u003cbr\u003e\nfiles directly to or from Google Drive within a ticket in Zendesk Support. With this integration, you’re able to use\u003cbr\u003e\nGoogle Drive without leaving Zendesk Support.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003ch4\u003eUpload files to Google Drive from a ticket in Zendesk\u003c/h4\u003e\n\n\u003cp\u003eWith the Google Drive integration, you can upload files that have been attached in a ticket directly to any folder in\u003cbr\u003e\nyour Google Drive account. You’ll find the attached files from the ticket in the app sidebar. It makes it possible for\u003cbr\u003e\nyou to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet an overview of all file attached to the ticket\u003c/li\u003e\n\u003cli\u003eUpload a specific attached file to a specific Google Drive directory\u003c/li\u003e\n\u003cli\u003eUpload several, or all, attached files to a specific Google Drive directory\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eAttach files to a ticket from Google Drive\u003c/h4\u003e\n\n\u003cp\u003eDo you need to send a file from your Google Drive account when replying to a customer in Zendesk?\u003c/p\u003e\n\n\u003cp\u003eWith this integration, you’re able to attach files from your Google Drive account directly to a ticket without leaving\u003cbr\u003e\nZendesk Support. Click on the Google Drive icon, and you\u0026#39;ll be able to search for files throughout your account and\u003cbr\u003e\nattach it to your reply. Limitation: you can’t attach files to tickets created by channel integrations, such as\u003cbr\u003e\nthe \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/785556/google-business-profile/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003eGoogle Business Profile\u003c/a\u003e\u003cbr\u003e\nor \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/145384/instagram-channel/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003eInstagram Channel\u003c/a\u003e\u003cbr\u003e\n.\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eFor more information regarding the Google Business Profile app, please check\u003cbr\u003e\nour \u003ca href=\"https://support.helphouse.io/hc/en-us/sections/360003385099-Google-Drive-integration-for-Zendesk-Support/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003eGuide articles\u003c/a\u003e\u003cbr\u003e\n.\u003c/p\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature\u003cbr\u003e\nor think something could be changed for the better, just head over to\u003cbr\u003e\nour \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000702159-Google-Drive/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003ecommunity\u003c/a\u003e\u003cbr\u003e\nand let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Premier Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Premier Partner in\u003cbr\u003e\nEurope.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And\u003cbr\u003e\nbesides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e\u003cbr\u003e\n, we also help\u003cbr\u003e\ncompanies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003eimplement and optimize Zendesk\u003c/a\u003e\u003cbr\u003e\n.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e\u003cbr\u003e\nsave time and money doing just that. Feel free\u003cbr\u003e\nto \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive\"\u003ereach out to us if you have any questions\u003c/a\u003e\u003cbr\u003e\n.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eAll you need to install this integration is a Google account. Super easy!\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Google Drive integration from Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eGo to a ticket in Zendesk Support\u003c/li\u003e\n\u003cli\u003eFind the Google Drive app in the app sidebar\u003c/li\u003e\n\u003cli\u003eClick on “Authorize”\u003c/li\u003e\n\u003cli\u003eSelect the account you want to connect\u003c/li\u003e\n\u003cli\u003eThat’s it!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Google Drive for Zendesk Support - made by helphouse.io\n\nThe Google Drive integration lets you connect your Google Drive account to your Zendesk, so you can easily upload/attach\nfiles directly to or from Google Drive within a ticket in Zendesk Support. With this integration, you’re able to use\nGoogle Drive without leaving Zendesk Support.\n\n### Core features\n\n#### Upload files to Google Drive from a ticket in Zendesk\n\nWith the Google Drive integration, you can upload files that have been attached in a ticket directly to any folder in\nyour Google Drive account. You’ll find the attached files from the ticket in the app sidebar. It makes it possible for\nyou to:\n\n* Get an overview of all file attached to the ticket\n* Upload a specific attached file to a specific Google Drive directory\n* Upload several, or all, attached files to a specific Google Drive directory\n\n#### Attach files to a ticket from Google Drive\n\nDo you need to send a file from your Google Drive account when replying to a customer in Zendesk?\n\nWith this integration, you’re able to attach files from your Google Drive account directly to a ticket without leaving\nZendesk Support. Click on the Google Drive icon, and you'll be able to search for files throughout your account and\nattach it to your reply. Limitation: you can’t attach files to tickets created by channel integrations, such as\nthe [Google Business Profile](https://www.zendesk.com/marketplace/apps/support/785556/google-business-profile/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\nor [Instagram Channel](https://www.zendesk.com/marketplace/apps/support/145384/instagram-channel/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\n.\n\n### Community\n\nFor more information regarding the Google Business Profile app, please check\nour [Guide articles](https://support.helphouse.io/hc/en-us/sections/360003385099-Google-Drive-integration-for-Zendesk-Support/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\n.\n\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature\nor think something could be changed for the better, just head over to\nour [community](https://support.helphouse.io/hc/en-us/community/topics/360000702159-Google-Drive/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\nand let us know.\n\n### Made by helphouse.io - Zendesk Premier Partner\n\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Premier Partner in\nEurope.\n\nWe’re experts in customer experience and Zendesk. And\nbesides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\n, we also help\ncompanies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\n.\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\nsave time and money doing just that. Feel free\nto [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=google_drive)\n.","raw_installation_instructions":"## Requirements\n\nAll you need to install this integration is a Google account. Super easy!\n\n## How to install\n\n1. Install the Google Drive integration from Zendesk Marketplace\n2. Go to a ticket in Zendesk Support\n3. Find the Google Drive app in the app sidebar\n4. Click on “Authorize”\n5. Select the account you want to connect\n6. That’s it!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://225747.apps.zdusercontent.com/225747/assets/1721920747-3aaed2c2c20288076bff20123f2b44b7/logo-small.png","large_icon":"https://225747.apps.zdusercontent.com/225747/assets/1721920747-3aaed2c2c20288076bff20123f2b44b7/logo.png","screenshots":["https://225747.apps.zdusercontent.com/225747/assets/1721920747-3aaed2c2c20288076bff20123f2b44b7/screenshot-0.png","https://225747.apps.zdusercontent.com/225747/assets/1721920747-3aaed2c2c20288076bff20123f2b44b7/screenshot-1.png","https://225747.apps.zdusercontent.com/225747/assets/1721920747-3aaed2c2c20288076bff20123f2b44b7/screenshot-2.png"],"installation_count":9},{"id":226940,"name":"Dialoga ACD","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":773194,"app_id":226940,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-04T16:18:16Z","updated_at":"2019-11-04T16:18:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1268,"entity_id":226940,"app_id":226940,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-04T16:18:18.000Z","updated_at":"2019-11-04T16:18:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-04T16:18:14Z","updated_at":"2025-04-04T00:05:07Z","terms_conditions_url":null,"app_organization":{"id":2724,"name":"Dialoga","email":"info@dialogagroup.com ","website":"https://dialo.ga/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2019-11-04T16:18:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dialogagroup.com/en/"},"location_names":["top_bar"],"last_update_time":"2024-06-18T18:39:41Z","owner_id":269519,"author_name":"Dialoga","author_email":"info@dialogagroup.com","author_url":"https://dialogagroup.com/","short_description":"Dialoga provides an instant and flexible Zendesk phone integration.","long_description":"\u003cp\u003eYour contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Dialoga ACD application from Zendesk Marketplace.\n\n\u003col\u003e\n\u003cli\u003eLog in to your Acd account.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks.","raw_installation_instructions":"1. Install Dialoga ACD application from Zendesk Marketplace.\n 2. Log in to your Acd account.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://226940.apps.zdusercontent.com/226940/assets/1718700539-23486599ea11d283c2c25c038ee0fdb0/logo-small.png","large_icon":"https://226940.apps.zdusercontent.com/226940/assets/1718700539-23486599ea11d283c2c25c038ee0fdb0/logo.png","screenshots":["https://226940.apps.zdusercontent.com/226940/assets/1718700539-23486599ea11d283c2c25c038ee0fdb0/screenshot-0.png","https://226940.apps.zdusercontent.com/226940/assets/1718700539-23486599ea11d283c2c25c038ee0fdb0/screenshot-1.png","https://226940.apps.zdusercontent.com/226940/assets/1718700539-23486599ea11d283c2c25c038ee0fdb0/screenshot-2.png"],"installation_count":6},{"id":227130,"name":"CRM and Deals","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":774075,"app_id":227130,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-05T15:48:47Z","updated_at":"2019-11-05T15:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1270,"entity_id":227130,"app_id":227130,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-05T15:48:49.000Z","updated_at":"2019-11-05T15:48:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":10,"average":5,"count":{"5":8,"3":1,"4":1,"1":0,"2":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-BQXN3J6YL8","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-05T15:48:45Z","updated_at":"2026-03-12T16:08:51Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2,7,3,5,6],"date_published":"2019-11-05T15:48:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/crm-and-deals/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=crm-manifest#pricing"},"location_names":["nav_bar","background","ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-03-12T16:08:49Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/crm-and-deals/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=crm-manifest","short_description":"Keep your deals, pipelines, and sales workflow inside Zendesk Support.","long_description":"\u003ch2\u003eCRM and Deals for Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eDon’t want to leave Zendesk Support to manage sales?\u003c/strong\u003e This app makes it real with full integration in your helpdesk.\u003c/p\u003e\n\n\u003cp\u003eZendesk CRM and Deals lets you capture sales opportunities that happen during a support process, move them through custom pipelines, and keep customer context in one place.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-and-Deals_GIF.gif\" alt=\"Zendesk CRM and Deals app\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry it for free for 7 days\u003c/strong\u003e. Simply install a plugin to your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to get a personalized app setup?\u003c/strong\u003e \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a 15-minute demo\u003c/a\u003e to customize CRM and Deals for your team and get started faster.\u003cbr\u003e\n\u003ca href=\"https://growthdot.com/crm-and-deals/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=crm-migration-from-sell#migration\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/03/Migration-from-Zendesk-Sell-Banner.png\" alt=\"Zendesk Sell Migration\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat You Can Do with CRM for Zendesk\u003c/h2\u003e\n\n\u003ch3\u003eTurn support tickets into sales opportunities\u003c/h3\u003e\n\n\u003cp\u003eWhen a support conversation reveals a potential sale, you don’t want to switch apps or copy information manually. With CRM and Deals, you can create a deal directly from the ticket view, automatically transferring customer and company details.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/03/All-Deals-in-Ticket.png\" alt=\"Deals inside Tickets\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eRun your sales process the way your team works\u003c/h3\u003e\n\n\u003cp\u003eEvery team has a unique sales workflow. Build custom pipelines and stages that match your process, move deals with drag-and-drop ease, and automate progression for deals that get stuck.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/03/Manage-Pipelines.png\" alt=\"Custom Sales Pipelines\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eFind the deals that need your attention fast\u003c/h3\u003e\n\n\u003cp\u003eWhen your pipeline grows, manually searching for deals wastes time. Use filters and quick search to instantly locate deals by assignee, stage, pipeline, or product.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-Pipeline-Filters_GIF.gif\" alt=\"Filter Deals on Pipeline\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eCollect the information that matters for each deal\u003c/h3\u003e\n\n\u003cp\u003eUse custom deal forms to collect the details you need, and link deals to specific products or services. Assign user statuses as contact, lead, prospect, or customer to track where each client is in your sales journey.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Custom-Deal-Forms.png\" alt=\"Custom Deal Forms\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eForecast revenue and focus on top opportunities\u003c/h3\u003e\n\n\u003cp\u003eThe default deal form has one handy field called the Expected closing date. With its help, you can plan your sales and get an overview of your performance. Switch to a Forecast mode to see deals you’re expecting to close each month.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Forecasting-Sales-Board-1.png\" alt=\"Forecasting Sales Reports\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eMeasure sales performance and improve results\u003c/h3\u003e\n\n\u003cp\u003eUnderstand won and lost deals, analyze trends, and review agent or group performance. Record reasons for lost deals and analyze them to identify patterns, improve your process, and prevent future losses. Downloadable reports let you measure results over custom periods and make informed decisions.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-Sales-Reports.png\" alt=\"Zendesk CRM Sales Reports\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eA Zendesk-native, affordable CRM system\u003c/h3\u003e\n\n\u003cp\u003eCRM and Deals integration for Zendesk brings sales and support together in one place. It’s an affordable alternative to full CRMs like Zendesk Sell or Salesforce, designed specifically for small and mid-sized teams.\u003c/p\u003e\n\n\u003ch3\u003eSecure data practices\u003c/h3\u003e\n\n\u003cp\u003eCRM and Deals by GrowthDot accesses only the Zendesk data needed to deliver its features, follows Zendesk security guidelines, and respects existing roles and permissions. Customer data is processed securely and never shared or sold to third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to start with your 7-day free trial? Install it now!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eP.S. The app is completely free for Sandbox accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started with CRM and Deals for Zendesk is quick and easy:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e  Install the app from the marketplace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e  Choose the account to install the plugin into.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e  Go to \u003cstrong\u003eAdmin → Apps → Manage\u003c/strong\u003e and make sure the app is enabled.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e  Open the app and authorize access.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e  Specify the industry your company works in and the problem you want to solve.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e  Start managing your sales effectively.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"\n## CRM and Deals for Zendesk\n\n**Don’t want to leave Zendesk Support to manage sales?** This app makes it real with full integration in your helpdesk.\n\nZendesk CRM and Deals lets you capture sales opportunities that happen during a support process, move them through custom pipelines, and keep customer context in one place.\n\n![Zendesk CRM and Deals app](https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-and-Deals_GIF.gif)\n\n**Try it for free for 7 days**. Simply install a plugin to your Zendesk.\n\n**Want to get a personalized app setup?** [Book a 15-minute demo](https://calendly.com/growthdot/30min) to customize CRM and Deals for your team and get started faster.\n[\n![Zendesk Sell Migration](https://growthdot.com/wp-content/uploads/sites/14/2026/03/Migration-from-Zendesk-Sell-Banner.png)](https://growthdot.com/crm-and-deals/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=crm-migration-from-sell#migration)\n\n## What You Can Do with CRM for Zendesk\n\n### Turn support tickets into sales opportunities\n\nWhen a support conversation reveals a potential sale, you don’t want to switch apps or copy information manually. With CRM and Deals, you can create a deal directly from the ticket view, automatically transferring customer and company details.\n\n![Deals inside Tickets](https://growthdot.com/wp-content/uploads/sites/14/2025/03/All-Deals-in-Ticket.png)\n\n### Run your sales process the way your team works\n\nEvery team has a unique sales workflow. Build custom pipelines and stages that match your process, move deals with drag-and-drop ease, and automate progression for deals that get stuck.\n\n![Custom Sales Pipelines](https://growthdot.com/wp-content/uploads/sites/14/2025/03/Manage-Pipelines.png)\n\n### Find the deals that need your attention fast\n\nWhen your pipeline grows, manually searching for deals wastes time. Use filters and quick search to instantly locate deals by assignee, stage, pipeline, or product.\n\n![Filter Deals on Pipeline](https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-Pipeline-Filters_GIF.gif)\n\n\n### Collect the information that matters for each deal\n\nUse custom deal forms to collect the details you need, and link deals to specific products or services. Assign user statuses as contact, lead, prospect, or customer to track where each client is in your sales journey.\n\n![Custom Deal Forms](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Custom-Deal-Forms.png)\n\n### Forecast revenue and focus on top opportunities\n\nThe default deal form has one handy field called the Expected closing date. With its help, you can plan your sales and get an overview of your performance. Switch to a Forecast mode to see deals you’re expecting to close each month.\n\n![Forecasting Sales Reports](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Forecasting-Sales-Board-1.png)\n\n### Measure sales performance and improve results\n\nUnderstand won and lost deals, analyze trends, and review agent or group performance. Record reasons for lost deals and analyze them to identify patterns, improve your process, and prevent future losses. Downloadable reports let you measure results over custom periods and make informed decisions.\n\n![Zendesk CRM Sales Reports](https://growthdot.com/wp-content/uploads/sites/14/2026/01/CRM-Sales-Reports.png)\n\n### A Zendesk-native, affordable CRM system\n\nCRM and Deals integration for Zendesk brings sales and support together in one place. It’s an affordable alternative to full CRMs like Zendesk Sell or Salesforce, designed specifically for small and mid-sized teams.\n\n### Secure data practices\n\nCRM and Deals by GrowthDot accesses only the Zendesk data needed to deliver its features, follows Zendesk security guidelines, and respects existing roles and permissions. Customer data is processed securely and never shared or sold to third parties.\n\n**Ready to start with your 7-day free trial? Install it now!**\n\nP.S. The app is completely free for Sandbox accounts.","raw_installation_instructions":"Getting started with CRM and Deals for Zendesk is quick and easy:\n\n- **Step 1:**  Install the app from the marketplace.\n- **Step 2:**  Choose the account to install the plugin into.\n- **Step 3:**  Go to **Admin → Apps → Manage** and make sure the app is enabled.\n- **Step 4:**  Open the app and authorize access.\n- **Step 5:**  Specify the industry your company works in and the problem you want to solve.\n- **Step 6:**  Start managing your sales effectively.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://227130.apps.zdusercontent.com/227130/assets/1773229067-cb0f8c25e34adf6de76c53082736ef61/logo-small.png","large_icon":"https://227130.apps.zdusercontent.com/227130/assets/1773229067-cb0f8c25e34adf6de76c53082736ef61/logo.png","screenshots":["https://227130.apps.zdusercontent.com/227130/assets/1773229067-cb0f8c25e34adf6de76c53082736ef61/screenshot-0.png","https://227130.apps.zdusercontent.com/227130/assets/1773229067-cb0f8c25e34adf6de76c53082736ef61/screenshot-1.png","https://227130.apps.zdusercontent.com/227130/assets/1773229067-cb0f8c25e34adf6de76c53082736ef61/screenshot-2.png"],"installation_count":49},{"id":227133,"name":"SessionStack","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":774096,"app_id":227133,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-05T15:57:49Z","updated_at":"2019-11-05T15:57:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":774092,"app_id":227133,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2019-11-05T15:57:48Z","updated_at":"2019-11-05T15:57:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":774093,"app_id":227133,"name":"projectId","kind":"text","required":true,"position":2,"created_at":"2019-11-05T15:57:48Z","updated_at":"2019-11-05T15:57:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":774094,"app_id":227133,"name":"restApiUrl","kind":"text","required":true,"position":3,"created_at":"2019-11-05T15:57:49Z","updated_at":"2019-11-05T15:57:49Z","default_value":"https://app.sessionstack.com/api","secure":false,"scopes":null,"options":null},{"id":774095,"app_id":227133,"name":"playerUrl","kind":"text","required":true,"position":4,"created_at":"2019-11-05T15:57:49Z","updated_at":"2019-11-05T15:57:49Z","default_value":"https://app.sessionstack.com/player","secure":false,"scopes":null,"options":null}],"plans":[{"id":1271,"entity_id":227133,"app_id":227133,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-05T15:57:51.000Z","updated_at":"2019-11-05T15:57:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#0bfad2","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-05T15:57:45Z","updated_at":"2025-04-04T00:05:08Z","terms_conditions_url":null,"app_organization":{"id":2740,"name":"SessionStack","email":"support@sessionstack.com","website":"https://www.sessionstack.com/","country_code":"BG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-11-05T15:57:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sessionstack.com/plans/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-02-17T16:38:45Z","owner_id":269519,"author_name":"SessionStack","author_email":"support@sessionstack.com","author_url":"http://www.sessionstack.com","short_description":"Get the context you need to speed up support by seeing what happened to users","long_description":"\u003cp\u003eSessionStack lets you watch a pixel-perfect playback of a customer session within your product. You can view everything that happened to the customer prior to submitting the ticket. This way you get all the context you need to assist your customers right away, without requesting screenshots.\u003cbr\u003e\nConnect SessionStack with Zendesk Support and within minutes you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet all the information in one place. Find a list of recorded customer sessions within the customer ticket. \u003c/li\u003e\n\u003cli\u003eRemove guesswork. Filter sessions by date and time. Replay the exact customer\u0026#39;s session with the steps that led to the request. \u003c/li\u003e\n\u003cli\u003eReduce internal back-and-forth. Share a session replay link directly with your development team. \u003c/li\u003e\n\u003cli\u003eIdentify and prevent future tickets. Access all \u0026quot;under-the-hood\u0026quot; information including tech details around network, errors, warnings, and debug messages.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSessionStack helps enterprise and SMB teams at companies like \u003cstrong\u003eCalPERS\u003c/strong\u003e, \u003cstrong\u003eBazaarvoice\u003c/strong\u003e, \u003cstrong\u003eSketchdeck\u003c/strong\u003e understand and improve the quality of their customer support thanks to co-browsing, session replay, error notifications, troubleshooting insights, analytics, and reporting tools.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.sessionstack.com/?utm_source=medium\u0026utm_medium=zendesk%20integration\u0026utm_campaign=zendesk%20app\"\u003e14-day free trial\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFind out more about \u003ca href=\"https://www.sessionstack.com/?utm_source=medium\u0026utm_medium=zendesk%20integration\u0026utm_campaign=zendesk%20app\"\u003eSessionStack co-browsing, session replay, reporting and analytics capabilities\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eApp Requirements\u003c/h1\u003e\n\n\u003cp\u003eSessionStack allows you to view everything the customer did prior to submitting the ticket right into Zendesk Support. The app can be easily connected to Zendesk Support. If you are not yet a SessionStack customer, sign up for a \u003cstrong\u003efree\u003c/strong\u003e trial \u003ca href=\"https://www.sessionstack.com/\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch1\u003eCompleting installation\u003c/h1\u003e\n\n\u003cp\u003eClick on the Install button to start the installation.\u003c/p\u003e\n\n\u003cp\u003eEnter the following information in the installation form: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAPI token: To find your secret SessionStack API token, log into SessionStack, click on the user icon in the bottom left corner and select \u0026quot;API Tokens\u0026quot;. Create a new token or use an existing one. Copy the token you’ve selected and paste it into the Zendesk’s installation form. \u003c/li\u003e\n\u003cli\u003eProject ID: Enter into your SessionStack project, click on “Settings” on the left navigation and select “General”. Under “Project ID” find a number. That’s your Project ID. Copy and paste it into the Zendesk installation form. \u003c/li\u003e\n\u003cli\u003e(On-premises only) REST API URL: Enter the API URL for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/api) \u003c/li\u003e\n\u003cli\u003e(On-premises only) Player URL: Enter the URL of the player for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/player)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThat’s it! Now, when you open a support ticket you’ll see the support request and a record of customer sessions from the date the ticket was created in the Apps sidebar. \u003c/p\u003e\n\n\u003cp\u003eFor additional info refer to the complete \u003ca href=\"https://docs.sessionstack.com/docs/zendesk\"\u003eguide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"SessionStack lets you watch a pixel-perfect playback of a customer session within your product. You can view everything that happened to the customer prior to submitting the ticket. This way you get all the context you need to assist your customers right away, without requesting screenshots.\nConnect SessionStack with Zendesk Support and within minutes you can:\n\n- Get all the information in one place. Find a list of recorded customer sessions within the customer ticket. \n- Remove guesswork. Filter sessions by date and time. Replay the exact customer's session with the steps that led to the request. \n- Reduce internal back-and-forth. Share a session replay link directly with your development team. \n- Identify and prevent future tickets. Access all \"under-the-hood\" information including tech details around network, errors, warnings, and debug messages.\n\nSessionStack helps enterprise and SMB teams at companies like **CalPERS**, **Bazaarvoice**, **Sketchdeck** understand and improve the quality of their customer support thanks to co-browsing, session replay, error notifications, troubleshooting insights, analytics, and reporting tools.\n\n[14-day free trial](https://www.sessionstack.com/?utm_source=medium\u0026utm_medium=zendesk%20integration\u0026utm_campaign=zendesk%20app)\n\nFind out more about [SessionStack co-browsing, session replay, reporting and analytics capabilities](https://www.sessionstack.com/?utm_source=medium\u0026utm_medium=zendesk%20integration\u0026utm_campaign=zendesk%20app)","raw_installation_instructions":"# App Requirements\n\nSessionStack allows you to view everything the customer did prior to submitting the ticket right into Zendesk Support. The app can be easily connected to Zendesk Support. If you are not yet a SessionStack customer, sign up for a **free** trial [here](https://www.sessionstack.com/). \n\n# Completing installation\n\n Click on the Install button to start the installation.\n\n Enter the following information in the installation form: \n\n - API token: To find your secret SessionStack API token, log into SessionStack, click on the user icon in the bottom left corner and select \"API Tokens\". Create a new token or use an existing one. Copy the token you’ve selected and paste it into the Zendesk’s installation form. \n - Project ID: Enter into your SessionStack project, click on “Settings” on the left navigation and select “General”. Under “Project ID” find a number. That’s your Project ID. Copy and paste it into the Zendesk installation form. \n - (On-premises only) REST API URL: Enter the API URL for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/api) \n - (On-premises only) Player URL: Enter the URL of the player for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/player)\n\nThat’s it! Now, when you open a support ticket you’ll see the support request and a record of customer sessions from the date the ticket was created in the Apps sidebar. \n\nFor additional info refer to the complete [guide](https://docs.sessionstack.com/docs/zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://227133.apps.zdusercontent.com/227133/assets/1613052799-29dd34fd38a5157007b593ec9a718365/logo-small.png","large_icon":"https://227133.apps.zdusercontent.com/227133/assets/1613052799-29dd34fd38a5157007b593ec9a718365/logo.png","screenshots":["https://227133.apps.zdusercontent.com/227133/assets/1613052799-29dd34fd38a5157007b593ec9a718365/screenshot-0.png","https://227133.apps.zdusercontent.com/227133/assets/1613052799-29dd34fd38a5157007b593ec9a718365/screenshot-1.png","https://227133.apps.zdusercontent.com/227133/assets/1613052799-29dd34fd38a5157007b593ec9a718365/screenshot-2.png"],"installation_count":1},{"id":227178,"name":"Fivetran","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-05T23:57:13Z","updated_at":"2025-11-24T18:36:08Z","terms_conditions_url":null,"app_organization":{"id":2669,"name":"Fivetran Inc.","email":"support@fivetran.com","website":"https://fivetran.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2019-11-05T23:57:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fivetran.com/pricing"},"location_names":[],"last_update_time":"2025-11-24T18:36:05Z","owner_id":269519,"author_name":"Fivetran Inc.","author_email":"support@fivetran.com","author_url":"https://fivetran.com","short_description":"Effortless data migration to the cloud with Fivetran","long_description":"\u003cp\u003eShaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your Zendesk Support data into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. Data Privacy \u0026amp; Security: https://www.fivetran.com/legal/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use this data connector, please contact your Fivetran Account Executive or get started at https://fivetran.com/signup\u003c/p\u003e\n","raw_long_description":"Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your Zendesk Support data into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. Data Privacy \u0026 Security: https://www.fivetran.com/legal/privacy","raw_installation_instructions":"To use this data connector, please contact your Fivetran Account Executive or get started at https://fivetran.com/signup","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://227178.apps.zdusercontent.com/227178/assets/1764007857-69bfd0fbe49ef1a88811825a1e9e8d32/support/logo-small.png","large_icon":"https://227178.apps.zdusercontent.com/227178/assets/1764007857-69bfd0fbe49ef1a88811825a1e9e8d32/support/logo.png","screenshots":["https://227178.apps.zdusercontent.com/227178/assets/1764007857-69bfd0fbe49ef1a88811825a1e9e8d32/support/screenshot-0.png","https://227178.apps.zdusercontent.com/227178/assets/1764007857-69bfd0fbe49ef1a88811825a1e9e8d32/support/screenshot-1.png","https://227178.apps.zdusercontent.com/227178/assets/1764007857-69bfd0fbe49ef1a88811825a1e9e8d32/support/screenshot-2.png"],"installation_count":0},{"id":228049,"name":"SQL Connector","state":"published","version":"2.6","framework_version":"2.0","parameters":[{"id":778028,"app_id":228049,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-11T15:46:20Z","updated_at":"2019-11-11T15:46:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":778027,"app_id":228049,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2019-11-11T15:46:20Z","updated_at":"2019-11-11T15:46:20Z","default_value":"","secure":true,"scopes":null,"options":null}],"plans":[{"id":1274,"entity_id":228049,"app_id":228049,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-11T15:46:23.000Z","updated_at":"2019-11-11T15:46:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-LXQMQ6Q34E","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-11T15:46:19Z","updated_at":"2026-02-26T19:28:00Z","terms_conditions_url":null,"app_organization":{"id":743,"name":"FactBranch","email":"support@factbranch.com","website":"https://factbranch.com/","country_code":"AT","stripe_account_id":null,"state":null},"locations":[3,4,5,6],"date_published":"2019-11-11T15:46:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://factbranch.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-02-26T19:27:57Z","owner_id":269519,"author_name":"FactBranch","author_email":"support@factbranch.com","author_url":"https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector","short_description":"Show SQL data next to your tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/zd_marketplace_sqlconnector_header.png\" alt=\"SQL Connector by FactBranch\"\u003e\u003c/p\u003e\n\n\u003cp\u003eDisplay customer data from your SQL database in Zendesk. The SQL Connector app gives your agents immediate access to the information they need to solve a ticket.\u003c/p\u003e\n\n\u003cp\u003eThe SQL Connector app uses \u003cstrong\u003efactbranch.com\u003c/strong\u003e to connect to your database and load customer data. Install the SQL Connector app and create a FactBranch account to display up-to-date customer data inside the ticket sidebar. No more tab-switching and manual data lookups for your agents.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/zendesk_sqlconnector.gif\" alt=\"SQL Connector Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eData Sources\u003c/h2\u003e\n\n\u003cp\u003eBy using FactBranch the SQL Connector app connects to a wide range of data sources:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003ePostgreSQL\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eMySQL and MariaDB\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eMicrosoft SQL Server\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eAmazon Aurora \u0026amp; Redshift (using MySQL or PostgreSQL)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eGoogle BigQuery\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/sql_connector_data_sources.png\" alt=\"FactBranch connects to MySQL, MariaDB, PostgreSQL, Microsoft SQL Server, Snowflake, BigQuery\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eDrag-and-Drop Data Pipelines \u0026amp; UI Builder\u003c/h2\u003e\n\n\u003cp\u003eUse our no-code / low-code tools to create your data pipelines and query your databases.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/sql_connector_datapipeline.gif\" alt=\"FactBranch\u0026#39;s data pipelines let you query one or multiple different data sources and combine the results into a single UI\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePipelines let you run multiple queries in different databases and combine the results into a single user interface (UI) that you want to display to your agents.\u003c/p\u003e\n\n\u003ch2\u003eAlways Fresh Data\u003c/h2\u003e\n\n\u003cp\u003eFactBranch fetches fresh data for each request. When an agent opens a ticket, FactBranch queries your database in real-time, ensuring you get the most recent data. There are no delays due to caching or syncing.\u003c/p\u003e\n\n\u003ch2\u003eSimple Setup, Immediate Impact\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQuick to test and deploy:\u003c/strong\u003e Get SQL Connector up and running within minutes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree 14-day trial:\u003c/strong\u003e Experience all the benefits without any commitment or need for a credit card.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless integration:\u003c/strong\u003e Results are displayed directly in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eSign up now\u003c/a\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eVideo Guides and Documentation\u003c/h2\u003e\n\n\u003cp\u003eFactBranch has \u003ca href=\"https://factbranch.com/docs/overview?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eextensive documentation\u003c/a\u003e and \u003ca href=\"https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003estep-by-step video guides\u003c/a\u003e for all supported data sources. Our goal is to empower users of all skill levels to set up FactBranch and show their customer data to their agents.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003e\u003cimg src=\"https://factbranch.com/media/zd_marketplace/sql_connector_video_guides.png\" alt=\"FactBranch has step-by-step video guides for all data sources\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eExceptional Support\u003c/h2\u003e\n\n\u003cp\u003eCustomers love our great support. If you have any questions before (or after) starting your trial, reach out to \u003ca href=\"mailto:support@factbranch.com\"\u003esupport@factbranch.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eAlso for Zendesk Sell and Chat\u003c/h2\u003e\n\n\u003cp\u003eFactBranch is available across Zendesk\u0026#39;s ecosystem. We also offer apps for \u003cstrong\u003eZendesk Sell\u003c/strong\u003e and \u003cstrong\u003eZendesk Chat.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eReady to Transform Your Customer Support?\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eSign up today\u003c/a\u003e and make your agents more efficient.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy\u003c/h2\u003e\n\n\u003cp\u003eFactBranch is GDPR and CCPA ready. \u003ca href=\"https://factbranch.com/terms/privacy/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eYour privacy\u003c/a\u003e is critically important to us.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstalling SQL Connector by FactBranch\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate an account at \u003ca href=\"https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003efactbranch.com\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eFollow the instructions to create a data pipeline.\u003c/li\u003e\n\u003cli\u003eInstall the SQL Connector Zendesk app.\u003c/li\u003e\n\u003cli\u003eEmail \u003ca href=\"mailto:support@factbranch.com\"\u003esupport@factbranch.com\u003c/a\u003e if you need help.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://factbranch.com/account/create/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eSign up now\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eAvailable Data Sources\u003c/h2\u003e\n\n\u003cp\u003eSQL Connector connects to different database engines by using the powerful FactBranch backend. People use SQL Connector with FactBranch to \u003ca href=\"https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eshow PostgreSQL data in Zendesk Support\u003c/a\u003e, \u003ca href=\"https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003econnect MySQL or MariaDB to Zendesk Support\u003c/a\u003e, \u003ca href=\"https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003edisplay Microsoft SQL Server data in Zendesk Support\u003c/a\u003e, \u003ca href=\"https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003eshow Google BigQuery data in Zendesk Support\u003c/a\u003e or \u003ca href=\"https://factbranch.com/docs/nodes/snowflake?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector\"\u003edisplay data from Snowflake in Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL integrations.\u003c/p\u003e\n","raw_long_description":"![SQL Connector by FactBranch](https://factbranch.com/media/zd_marketplace/zd_marketplace_sqlconnector_header.png)\n\nDisplay customer data from your SQL database in Zendesk. The SQL Connector app gives your agents immediate access to the information they need to solve a ticket.\n\nThe SQL Connector app uses **factbranch.com** to connect to your database and load customer data. Install the SQL Connector app and create a FactBranch account to display up-to-date customer data inside the ticket sidebar. No more tab-switching and manual data lookups for your agents.\n\n[![SQL Connector Video](https://factbranch.com/media/zd_marketplace/zendesk_sqlconnector.gif)](https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n\n\n## Data Sources\n\nBy using FactBranch the SQL Connector app connects to a wide range of data sources:\n\n* [PostgreSQL](https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n* [MySQL and MariaDB](https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n* [Microsoft SQL Server](https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n* Amazon Aurora \u0026 Redshift (using MySQL or PostgreSQL)\n* [Google BigQuery](https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n\n![FactBranch connects to MySQL, MariaDB, PostgreSQL, Microsoft SQL Server, Snowflake, BigQuery](https://factbranch.com/media/zd_marketplace/sql_connector_data_sources.png)\n\n\n## Drag-and-Drop Data Pipelines \u0026 UI Builder\n\nUse our no-code / low-code tools to create your data pipelines and query your databases.\n\n![FactBranch's data pipelines let you query one or multiple different data sources and combine the results into a single UI](https://factbranch.com/media/zd_marketplace/sql_connector_datapipeline.gif)\n\nPipelines let you run multiple queries in different databases and combine the results into a single user interface (UI) that you want to display to your agents.\n\n\n## Always Fresh Data\n\nFactBranch fetches fresh data for each request. When an agent opens a ticket, FactBranch queries your database in real-time, ensuring you get the most recent data. There are no delays due to caching or syncing.\n\n\n## Simple Setup, Immediate Impact\n\n- **Quick to test and deploy:** Get SQL Connector up and running within minutes.\n- **Free 14-day trial:** Experience all the benefits without any commitment or need for a credit card.\n- **Seamless integration:** Results are displayed directly in the ticket sidebar.\n- **[Sign up now](https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)**\n\n\n## Video Guides and Documentation\n\nFactBranch has [extensive documentation](https://factbranch.com/docs/overview?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector) and [step-by-step video guides](https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector) for all supported data sources. Our goal is to empower users of all skill levels to set up FactBranch and show their customer data to their agents.\n\n[![FactBranch has step-by-step video guides for all data sources](https://factbranch.com/media/zd_marketplace/sql_connector_video_guides.png)](https://factbranch.com/blog/tag/zendesk,tutorial/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n\n\n## Exceptional Support\n\nCustomers love our great support. If you have any questions before (or after) starting your trial, reach out to [support@factbranch.com](mailto:support@factbranch.com).\n\n\n## Also for Zendesk Sell and Chat\n\nFactBranch is available across Zendesk's ecosystem. We also offer apps for **Zendesk Sell** and **Zendesk Chat.**\n\n\n## Ready to Transform Your Customer Support?\n\n[Sign up today](https://factbranch.com/account/create/?app=zendesk_support\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector) and make your agents more efficient.\n\n\n## Data Privacy\n\nFactBranch is GDPR and CCPA ready. [Your privacy](https://factbranch.com/terms/privacy/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector) is critically important to us.","raw_installation_instructions":"# Installing SQL Connector by FactBranch\n\n* Create an account at [factbranch.com](https://factbranch.com/apps/zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector).\n* Follow the instructions to create a data pipeline.\n* Install the SQL Connector Zendesk app.\n* Email [support@factbranch.com](mailto:support@factbranch.com) if you need help.\n\n\n[Sign up now](https://factbranch.com/account/create/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector)\n\n\n## Available Data Sources\n\nSQL Connector connects to different database engines by using the powerful FactBranch backend. People use SQL Connector with FactBranch to [show PostgreSQL data in Zendesk Support](https://factbranch.com/blog/2023/show-postgresql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector), [connect MySQL or MariaDB to Zendesk Support](https://factbranch.com/blog/2023/show-mysql-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector), [display Microsoft SQL Server data in Zendesk Support](https://factbranch.com/blog/2023/show-sql-server-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector), [show Google BigQuery data in Zendesk Support](https://factbranch.com/blog/2023/show-google-bigquery-in-zendesk/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector) or [display data from Snowflake in Zendesk](https://factbranch.com/docs/nodes/snowflake?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sqlconnector).\n\nYou can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL integrations.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://228049.apps.zdusercontent.com/228049/assets/1771918583-5b9f1d34e3536fd9f62e42442d623b20/logo-small.png","large_icon":"https://228049.apps.zdusercontent.com/228049/assets/1771918583-5b9f1d34e3536fd9f62e42442d623b20/logo.png","screenshots":["https://228049.apps.zdusercontent.com/228049/assets/1771918583-5b9f1d34e3536fd9f62e42442d623b20/screenshot-0.png","https://228049.apps.zdusercontent.com/228049/assets/1771918583-5b9f1d34e3536fd9f62e42442d623b20/screenshot-1.png","https://228049.apps.zdusercontent.com/228049/assets/1771918583-5b9f1d34e3536fd9f62e42442d623b20/screenshot-2.png"],"installation_count":6},{"id":229340,"name":"Dialoga PBX","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":787559,"app_id":229340,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-20T08:16:20Z","updated_at":"2019-11-20T08:16:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1281,"entity_id":229340,"app_id":229340,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-20T08:16:22.000Z","updated_at":"2019-11-20T08:16:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-20T08:16:18Z","updated_at":"2025-04-04T00:05:10Z","terms_conditions_url":null,"app_organization":{"id":2724,"name":"Dialoga","email":"info@dialogagroup.com ","website":"https://dialo.ga/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2019-11-20T08:16:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dialogagroup.com/en/"},"location_names":["top_bar"],"last_update_time":"2020-01-17T17:51:36Z","owner_id":269519,"author_name":"Dialoga","author_email":"nfo@dialogagroup.com","author_url":"https://dialogagroup.com/","short_description":"Dialoga provides an instant and flexible Zendesk phone integration.","long_description":"\u003cp\u003eOur Dialoga PBX is the core component of our WebRTC service offer. It combines all the benefits of an advanced dynamic call control and routing engine with a full-featured caller interaction solution. This can all be accessed through the easy-to-use self-management and reporting interface. With Dialoga PBX your company can have a PBX based on WebRTC technology, without having to acquire any hardware and without any connection or physical infrastructure. WebRTC technology integrates directly into your browser, allowing you to communicate easily and receive calls directly on your computer screen.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Dialoga PBX application from Zendesk Marketplace. \u003c/li\u003e\n\u003cli\u003eLog in to your TRIDENT account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Our Dialoga PBX is the core component of our WebRTC service offer. It combines all the benefits of an advanced dynamic call control and routing engine with a full-featured caller interaction solution. This can all be accessed through the easy-to-use self-management and reporting interface. With Dialoga PBX your company can have a PBX based on WebRTC technology, without having to acquire any hardware and without any connection or physical infrastructure. WebRTC technology integrates directly into your browser, allowing you to communicate easily and receive calls directly on your computer screen.","raw_installation_instructions":"1. Install Dialoga PBX application from Zendesk Marketplace. \n2. Log in to your TRIDENT account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://229340.apps.zdusercontent.com/229340/assets/1579249076-60f07f6dd0692d4fd966fe57d7d81fde/logo-small.png","large_icon":"https://229340.apps.zdusercontent.com/229340/assets/1579249076-60f07f6dd0692d4fd966fe57d7d81fde/logo.png","screenshots":["https://229340.apps.zdusercontent.com/229340/assets/1579249076-60f07f6dd0692d4fd966fe57d7d81fde/screenshot-0.png","https://229340.apps.zdusercontent.com/229340/assets/1579249076-60f07f6dd0692d4fd966fe57d7d81fde/screenshot-1.png","https://229340.apps.zdusercontent.com/229340/assets/1579249076-60f07f6dd0692d4fd966fe57d7d81fde/screenshot-2.png"],"installation_count":3},{"id":229552,"name":"Crowdin","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-21T12:26:42Z","updated_at":"2026-07-21T16:56:57Z","terms_conditions_url":null,"app_organization":{"id":2769,"name":"Crowdin","email":"support@crowdin.com","website":"https://crowdin.com/","country_code":"EE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-07-21T16:56:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://crowdin.com/pricing#annual"},"location_names":[],"last_update_time":"2026-07-10T21:38:37Z","owner_id":269519,"author_name":"Crowdin","author_email":"support@crowdin.com","author_url":"https://crowdin.com","short_description":"Translate and sync your Zendesk Help Center articles easily with Crowdin.","long_description":"\u003ch3\u003eCompany Overview\u003c/h3\u003e\n\n\u003cp\u003eCrowdin is a leading localization management platform that helps companies of all sizes reach global markets faster. Our mission is to democratize content by providing powerful automation tools and a collaborative environment for teams to translate software, documentation, and support content with ease and precision. \u003c/p\u003e\n\n\u003ch3\u003eApp Functionality\u003c/h3\u003e\n\n\u003cp\u003eThe Crowdin for Zendesk Guide integration simplifies the process of making your Help Center truly multilingual. Instead of manually copying and pasting articles, this app creates a direct bridge between your Zendesk Guide and Crowdin. \u003c/p\u003e\n\n\u003cp\u003eOnce connected, you can pull your categories, sections, and articles into Crowdin, where your translators can work with a live WYSIWYG preview. After the translation is complete, the localized content is pushed back to Zendesk with a single click, perfectly formatted and ready for your customers. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated Content Sync: Eliminate manual file exports by automating the flow of source text and translations. \u003c/li\u003e\n\u003cli\u003eVisual Context: Translators see exactly how their text looks within the Zendesk article layout. \u003c/li\u003e\n\u003cli\u003eImage Localization: Automatically replace images within articles with their localized versions. \u003c/li\u003e\n\u003cli\u003eEfficiency: Use Translation Memory to reuse previous translations and reduce localization costs. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eIn accordance with Zendesk Developer Terms, please note that this integration requires access to your Zendesk Guide data to function. Crowdin will access and store your Help Center articles, categories, and sections to facilitate the translation process. We also access basic user profile information (such as your Zendesk URL and authorization tokens) to maintain the connection. \u003c/p\u003e\n\n\u003cp\u003eAll data is handled according to our strict security standards. For a detailed overview of how we process your information, please visit our Privacy Policy at: https://crowdin.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSetup Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall from Crowdin Store: Go to the \u003ca href=\"https://store.crowdin.com/zendesk-guide\"\u003eCrowdin Store\u003c/a\u003e, search for Zendesk Guide, and click Install. \u003c/li\u003e\n\u003cli\u003eOpen Your Project: Log in to your Crowdin or Crowdin Enterprise account and open the project you wish to localize. \u003c/li\u003e\n\u003cli\u003eAccess Integrations: In the left sidebar of your project, click on Integrations. \u003c/li\u003e\n\u003cli\u003eConnect to Zendesk: Locate the Zendesk Guide connector in your list of installed apps and click Connect. \u003c/li\u003e\n\u003cli\u003eAuthorize: Enter your Zendesk URL (e.g., company.zendesk.com) and follow the prompts to authorize the connection between Crowdin and Zendesk. \u003c/li\u003e\n\u003cli\u003eConfigure Sync: Select the Help Center categories or articles you want to translate and click Sync to begin.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Company Overview \n\nCrowdin is a leading localization management platform that helps companies of all sizes reach global markets faster. Our mission is to democratize content by providing powerful automation tools and a collaborative environment for teams to translate software, documentation, and support content with ease and precision. \n\n### App Functionality \n\nThe Crowdin for Zendesk Guide integration simplifies the process of making your Help Center truly multilingual. Instead of manually copying and pasting articles, this app creates a direct bridge between your Zendesk Guide and Crowdin. \n\nOnce connected, you can pull your categories, sections, and articles into Crowdin, where your translators can work with a live WYSIWYG preview. After the translation is complete, the localized content is pushed back to Zendesk with a single click, perfectly formatted and ready for your customers. \n\n**Key Benefits:** \n\n\n* Automated Content Sync: Eliminate manual file exports by automating the flow of source text and translations. \n* Visual Context: Translators see exactly how their text looks within the Zendesk article layout. \n* Image Localization: Automatically replace images within articles with their localized versions. \n* Efficiency: Use Translation Memory to reuse previous translations and reduce localization costs. \n\n\n### Data Disclosure \n\nIn accordance with Zendesk Developer Terms, please note that this integration requires access to your Zendesk Guide data to function. Crowdin will access and store your Help Center articles, categories, and sections to facilitate the translation process. We also access basic user profile information (such as your Zendesk URL and authorization tokens) to maintain the connection. \n\nAll data is handled according to our strict security standards. For a detailed overview of how we process your information, please visit our Privacy Policy at: https://crowdin.com/privacy","raw_installation_instructions":"### Setup Instructions \n\n1. Install from Crowdin Store: Go to the [Crowdin Store](https://store.crowdin.com/zendesk-guide), search for Zendesk Guide, and click Install. \n2. Open Your Project: Log in to your Crowdin or Crowdin Enterprise account and open the project you wish to localize. \n3. Access Integrations: In the left sidebar of your project, click on Integrations. \n4. Connect to Zendesk: Locate the Zendesk Guide connector in your list of installed apps and click Connect. \n5. Authorize: Enter your Zendesk URL (e.g., company.zendesk.com) and follow the prompts to authorize the connection between Crowdin and Zendesk. \n6. Configure Sync: Select the Help Center categories or articles you want to translate and click Sync to begin.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://229552.apps.zdusercontent.com/229552/assets/1778592127-1334f59e0ebaaca3a265dcee6323e9f6/logo-small.png","large_icon":"https://229552.apps.zdusercontent.com/229552/assets/1778592127-1334f59e0ebaaca3a265dcee6323e9f6/logo.png","screenshots":["https://229552.apps.zdusercontent.com/229552/assets/1778592127-1334f59e0ebaaca3a265dcee6323e9f6/screenshot-0.png","https://229552.apps.zdusercontent.com/229552/assets/1778592127-1334f59e0ebaaca3a265dcee6323e9f6/screenshot-1.png","https://229552.apps.zdusercontent.com/229552/assets/1778592127-1334f59e0ebaaca3a265dcee6323e9f6/screenshot-2.png"],"installation_count":0},{"id":229611,"name":"InstaFleet","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":789437,"app_id":229611,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-21T15:23:11Z","updated_at":"2019-11-21T15:23:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":789436,"app_id":229611,"name":"baseUrl","kind":"url","required":true,"position":1,"created_at":"2019-11-21T15:23:10Z","updated_at":"2019-11-21T15:23:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1282,"entity_id":229611,"app_id":229611,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-21T15:23:12.000Z","updated_at":"2019-11-21T15:23:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-21T15:23:09Z","updated_at":"2025-04-04T00:05:10Z","terms_conditions_url":null,"app_organization":{"id":2775,"name":"INVERS","email":"support@invers.com","website":"https://invers.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-11-21T15:23:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://invers.com/en/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-02-13T18:55:15Z","owner_id":269519,"author_name":"Invers GmbH","author_email":"info@invers.com","author_url":"https://invers.com","short_description":"Adds support features of InstaFleet to Zendesk","long_description":"\u003ch1\u003eDescription\u003c/h1\u003e\n\n\u003cp\u003eBetter support your customers with the INVERS InstaFleet app. The app integrates InstaFleet\u0026#39;s key features of vehicle, customer, and rental management into Zendesk. Use this as a tool for call centers to provide quick and efficient customer support – both during the rental process and outside it.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated customer search\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustomer details including rental history and statistics – all customer support interactions in one place\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReal time information about rentals\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eVehicle status information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eVehicle command control (e.g. lock/unlock door, trigger alert to find vehicle)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd driving credit to customer account (e.g. create a 5 € credit as a courtesy)\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick the Install button to install the app. \u003c/li\u003e\n\u003cli\u003eIf requested login to Zendesk \u003c/li\u003e\n\u003cli\u003eIn the next screen fill out InstaFleet URL. You can find the URL in Instafleet \u0026gt; Configuration \u0026gt; Zendesk. \u003c/li\u003e\n\u003cli\u003eClick Install to finish the installation of the app.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Description \n\n Better support your customers with the INVERS InstaFleet app. The app integrates InstaFleet's key features of vehicle, customer, and rental management into Zendesk. Use this as a tool for call centers to provide quick and efficient customer support – both during the rental process and outside it.\n\n## Features  \n\n* Automated customer search  \n* Customer details including rental history and statistics – all customer support interactions in one place  \n* Real time information about rentals  \n* Vehicle status information  \n* Vehicle command control (e.g. lock/unlock door, trigger alert to find vehicle)  \n* Add driving credit to customer account (e.g. create a 5 € credit as a courtesy)","raw_installation_instructions":"* Click the Install button to install the app. \n* If requested login to Zendesk \n* In the next screen fill out InstaFleet URL. You can find the URL in Instafleet \u003e Configuration \u003e Zendesk. \n* Click Install to finish the installation of the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://229611.apps.zdusercontent.com/229611/assets/1581590937-06c7ff7332e79e244cdd17eb18fcce0a/logo-small.png","large_icon":"https://229611.apps.zdusercontent.com/229611/assets/1581590937-06c7ff7332e79e244cdd17eb18fcce0a/logo.png","screenshots":["https://229611.apps.zdusercontent.com/229611/assets/1581590937-06c7ff7332e79e244cdd17eb18fcce0a/screenshot-0.png","https://229611.apps.zdusercontent.com/229611/assets/1581590937-06c7ff7332e79e244cdd17eb18fcce0a/screenshot-1.png","https://229611.apps.zdusercontent.com/229611/assets/1581590937-06c7ff7332e79e244cdd17eb18fcce0a/screenshot-2.png"],"installation_count":0},{"id":229696,"name":"Public Comment 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options":null},{"id":3782710,"app_id":229696,"name":"display_alert_copilot_auto_assist_without_comment","kind":"checkbox","required":false,"position":20,"created_at":"2026-09-11T16:30:12Z","updated_at":"2026-09-11T16:30:12Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":1283,"entity_id":229696,"app_id":229696,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-11-22T03:11:01.000Z","updated_at":"2019-11-22T03:11:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6100,"entity_id":229696,"app_id":229696,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirvvEJGgThM6Pn5VGQlE0m","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1738,"cost_type":"CostStripe","active":true,"created_at":"2026-08-22T05:19:32.000Z","updated_at":"2026-08-22T05:19:32.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"ja","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-11-22T03:10:57Z","updated_at":"2026-09-11T16:30:12Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,4],"date_published":"2026-08-22T05:21:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-11T16:30:06Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"http://eclect.co.jp","short_description":"Prevents sending unintended emails","long_description":"\u003cp\u003eDisplays a modal when updating tickets with public replies to prevent sending unintended emails.\u003c/p\u003e\n\n\u003cp\u003eAgents will not be able to update tickets without checking all preview items in the modal.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003ePreview of ticket Requesters and CC recipients\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePreview of ticket Comments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket updates will be cancelled if modal operations are not completed within 60 seconds.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter keywords that should trigger an alert when found in the Subject or Comment fields. (Optional) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter keywords that should trigger an alert when not found in the Subject or Comment fields. (Optional) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify email domains that should trigger an alert when found in the recipient field. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the navigation bar.\u003c/p\u003e\n","raw_long_description":"Displays a modal when updating tickets with public replies to prevent sending unintended emails.\n\nAgents will not be able to update tickets without checking all preview items in the modal.\n\n#### Features\n\n- Preview of ticket Requesters and CC recipients\n\n- Preview of ticket Comments\n\n- Ticket updates will be cancelled if modal operations are not completed within 60 seconds.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Enter keywords that should trigger an alert when found in the Subject or Comment fields. (Optional) \n\n3. Enter keywords that should trigger an alert when not found in the Subject or Comment fields. (Optional) \n\n4. Specify email domains that should trigger an alert when found in the recipient field. (Optional)\n\n5. Set role and group restrictions. 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Clicking each type of view will transfer to the regular view windows of the selected view.\u003c/p\u003e\n\n\u003ch4\u003eFeatures:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDisplay all views\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplay views in up to three separate layers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eLayer View Settings\u003c/h4\u003e\n\n\u003cp\u003eAdd :: to display views in the app. (e.g., macros or custom fields)\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Remove limitation to the number of displayed views, and display all views accessible to the users.\n\nOrganize all shared views, personal views, and group-specific views into switchable tabs for easy access in the list view. Clicking each type of view will transfer to the regular view windows of the selected view.\n\n#### Features:\n\n- Display all views\n\n- Display views in up to three separate layers.\n\n#### Layer View Settings\n\nAdd :: to display views in the app. (e.g., macros or custom fields)\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. 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You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-22T14:05:13.000Z","updated_at":"2019-11-22T14:05:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-22T14:05:09Z","updated_at":"2025-04-04T00:05:10Z","terms_conditions_url":"https://storyxpress.co/terms-conditions","app_organization":{"id":2771,"name":"StoryXpress, Inc.","email":"support@storyxpress.co","website":"https://storyxpress.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2019-11-22T14:05:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://storyxpress.co/pricing"},"location_names":["ticket_editor"],"last_update_time":"2022-06-27T16:20:55Z","owner_id":269519,"author_name":"StoryXpress","author_email":"developer@storyxpress.co","author_url":"https://storyxpress.co","short_description":"Introduce videos in your support process.","long_description":"\u003cp\u003eIntegrate your Zendesk account with StoryXpress to enable exceptional customer support for your customers.\u003c/p\u003e\n\n\u003cp\u003eWhat can you do with StoryXpress Zendesk Support App?\u003c/p\u003e\n\n\u003cp\u003eBy integrating the two platforms, you can directly access your video library and video inbox within Zendesk Support Tickets and request recordings from and share videos with your customers. Videos will help you engage customers, solve queries faster, and amplify growth.\u003c/p\u003e\n\n\u003cp\u003eHow does the app work?\u003cbr\u003e\nOur app is built to help you communicate more effectively with your customers through videos.\u003cbr\u003e\nPress \u0026quot;Request a Recording\u0026quot; on the Home Screen. Select the video reply folder you want your user\u0026#39;s recording to be saved in. Once everything is in place, you can request for a recording instantly.\u003cbr\u003e\nPress \u0026quot;Share Video\u0026quot; on the Home Screen. Select the video you want to share. Once everything is in place, you can share the video instantly.\u003c/p\u003e\n\n\u003cp\u003eClick on \u0026quot;Install\u0026quot; to get started. :D\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFirst of all, you will require a StoryXpress account to add videos to your Zendesk ticket.  Once you have secured your StoryXpress account\u0026#39;s login credentials, follow these steps: \u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003e  1. Simply click \u0026quot;Install\u0026quot; button on the top right of this page.  \n  2. Once you\u0026#39;re done with the Zendesk\u0026#39;s installation process, StoryXpress app will appear in the toolbar of your tickets view. Simply click on it!\n  3. Click on the \u0026quot;Authorize\u0026quot; button that will direct you to the StoryXpress login page. \n  4. 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Videos will help you engage customers, solve queries faster, and amplify growth.\r\n\r\nHow does the app work?\r\nOur app is built to help you communicate more effectively with your customers through videos.\r\nPress \"Request a Recording\" on the Home Screen. Select the video reply folder you want your user's recording to be saved in. Once everything is in place, you can request for a recording instantly.\r\nPress \"Share Video\" on the Home Screen. Select the video you want to share. Once everything is in place, you can share the video instantly.\r\n\r\nClick on \"Install\" to get started. :D","raw_installation_instructions":"First of all, you will require a StoryXpress account to add videos to your Zendesk ticket.  Once you have secured your StoryXpress account's login credentials, follow these steps: \r\n\n      1. Simply click \"Install\" button on the top right of this page.  \r\n      2. 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Plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RnZmwEJGgThM6PnzCJWm7Fh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1735,"cost_type":"CostStripe","active":true,"created_at":"2026-08-22T05:19:18.000Z","updated_at":"2026-08-22T05:19:18.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"ja","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-11-25T03:46:50Z","updated_at":"2026-08-22T05:22:05Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-22T05:22:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-22T05:19:16Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp/","short_description":"Send bulk email to multiple requester addresses.","long_description":"\u003cp\u003eThis app creates user lists of Zendesk Support and sends bulk email to the users in the list by generating new tickets.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, trigger for sending bulk email will be automatically created.\u003c/p\u003e\n\n\u003ch4\u003eOperating Guide\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGenerate recipient list\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCall macro for sending\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet the agent in charge of the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet sender address\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend bulk Email\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eSetting Notes\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnter \u0026quot;text for bulk email\u0026quot; as description field of macro used for this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd triggering conditions for \u0026quot;Tags/Contains none of the following/Trigger to send bulk email\u0026quot; to existing email sending triggers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck the box to set status every time you create ticket. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet default status of tickets after sending bulk email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can save recipient list to custom object. Enter a custom object name if needed. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available in the navigation bar.\u003c/p\u003e\n","raw_long_description":"This app creates user lists of Zendesk Support and sends bulk email to the users in the list by generating new tickets.\n\nOnce installed, trigger for sending bulk email will be automatically created.\n\n#### Operating Guide\n\n1. Generate recipient list\n\n2. Call macro for sending\n\n3. Set the agent in charge of the ticket\n\n4. Set sender address\n\n5. Send bulk Email\n\n#### Setting Notes\n\n- Enter \"text for bulk email\" as description field of macro used for this app.\n\n- Add triggering conditions for \"Tags/Contains none of the following/Trigger to send bulk email\" to existing email sending triggers.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Check the box to set status every time you create ticket. (Optional)\n\n3. Set default status of tickets after sending bulk email.\n\n4. You can save recipient list to custom object. Enter a custom object name if needed. (Optional)\n\n5. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available in the navigation bar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://229960.apps.zdusercontent.com/229960/assets/1786584732-3d77c9e126ef48908c06196553ca71f9/logo-small.png","large_icon":"https://229960.apps.zdusercontent.com/229960/assets/1786584732-3d77c9e126ef48908c06196553ca71f9/logo.png","screenshots":["https://229960.apps.zdusercontent.com/229960/assets/1786584732-3d77c9e126ef48908c06196553ca71f9/screenshot-0.png","https://229960.apps.zdusercontent.com/229960/assets/1786584732-3d77c9e126ef48908c06196553ca71f9/screenshot-1.png","https://229960.apps.zdusercontent.com/229960/assets/1786584732-3d77c9e126ef48908c06196553ca71f9/screenshot-2.png"],"installation_count":37},{"id":230032,"name":"ChurnZero for Zendesk Support","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":792101,"app_id":230032,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-25T15:50:02Z","updated_at":"2019-11-25T15:50:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":792099,"app_id":230032,"name":"czAppKey","kind":"text","required":true,"position":1,"created_at":"2019-11-25T15:50:01Z","updated_at":"2026-10-02T04:21:30Z","default_value":null,"secure":true,"scopes":["body"],"options":null}],"plans":[{"id":1294,"entity_id":230032,"app_id":230032,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-25T15:50:03.000Z","updated_at":"2019-11-25T15:50:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-25T15:49:59Z","updated_at":"2026-10-02T04:21:30Z","terms_conditions_url":null,"app_organization":{"id":2765,"name":"ChurnZero","email":"support@churnzero.net","website":"https://churnzero.net","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2019-11-25T15:49:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://churnzero.net/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-10-02T04:21:26Z","owner_id":269519,"author_name":"ChurnZero, Inc","author_email":"support@churnzero.net","author_url":"https://churnzero.net","short_description":"Give your Customer Support team easy access to key customer and user data from ChurnZero.","long_description":"\u003cp\u003eChurnZero is a real-time Customer Success platform helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.\u003c/p\u003e\n\n\u003cp\u003eThe ChurnZero integration for Zendesk Support allows your Support team to access key customer insights within Zendesk, while viewing an issue.\u003c/p\u003e\n\n\u003ch4\u003eBenefits of using the ChurnZero for Zendesk Support App\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eGive your Customer Support team easy access to key customer data – such as customer health, renewal information, product usage and more – while working an issue.\u003c/li\u003e\n\u003cli\u003eGive your Customer Success team easy access to key user data – such as role, title, product usage and more – while working an issue.\u003c/li\u003e\n\u003cli\u003eEmpower your Support team to provide more personalized customer experiences. Help them improve resolution time while avoiding crossed wires between Customer Success and Support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eTo learn more about how ChurnZero handles customer data, please refer to our \u003ca href=\"https://churnzero.com/global-privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eConfiguration at ChurnZero\u003c/h2\u003e\n\n\u003cp\u003eMake sure you have enabled and configured the Zendesk Support integration in ChurnZero.  Work with your Customer Success Manager to get this setup.  Once setup, request access for the Zendesk Support App.\u003cbr\u003e\nYou will need to provide an Application Key from ChurnZero in order to use this integration.  You can either use an existing Application Key or create a new one specific for this integration.  You can find the Application Keys by logging into ChurnZero and navigating to Admin -\u0026gt; Application Keys.\u003c/p\u003e\n\n\u003ch2\u003eInstallation at Zendesk\u003c/h2\u003e\n\n\u003cp\u003eDuring the installation of ChurnZero for Zendesk Support, provide the Application Key from ChurnZero.\u003c/p\u003e\n","raw_long_description":"ChurnZero is a real-time Customer Success platform helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.\n\nThe ChurnZero integration for Zendesk Support allows your Support team to access key customer insights within Zendesk, while viewing an issue.\n\n#### Benefits of using the ChurnZero for Zendesk Support App\n\n* Give your Customer Support team easy access to key customer data – such as customer health, renewal information, product usage and more – while working an issue.\n* Give your Customer Success team easy access to key user data – such as role, title, product usage and more – while working an issue.\n* Empower your Support team to provide more personalized customer experiences. Help them improve resolution time while avoiding crossed wires between Customer Success and Support.\n\n---\n\nTo learn more about how ChurnZero handles customer data, please refer to our [privacy policy](https://churnzero.com/global-privacy-policy/).","raw_installation_instructions":"## Configuration at ChurnZero\nMake sure you have enabled and configured the Zendesk Support integration in ChurnZero.  Work with your Customer Success Manager to get this setup.  Once setup, request access for the Zendesk Support App.\nYou will need to provide an Application Key from ChurnZero in order to use this integration.  You can either use an existing Application Key or create a new one specific for this integration.  You can find the Application Keys by logging into ChurnZero and navigating to Admin -\u003e Application Keys.\n\n## Installation at Zendesk\nDuring the installation of ChurnZero for Zendesk Support, provide the Application Key from ChurnZero.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://230032.apps.zdusercontent.com/230032/assets/1785524109-182101b91d9e7b8d30ea8744c61c1f8e/logo-small.png","large_icon":"https://230032.apps.zdusercontent.com/230032/assets/1785524109-182101b91d9e7b8d30ea8744c61c1f8e/logo.png","screenshots":["https://230032.apps.zdusercontent.com/230032/assets/1785524109-182101b91d9e7b8d30ea8744c61c1f8e/screenshot-0.png","https://230032.apps.zdusercontent.com/230032/assets/1785524109-182101b91d9e7b8d30ea8744c61c1f8e/screenshot-1.png","https://230032.apps.zdusercontent.com/230032/assets/1785524109-182101b91d9e7b8d30ea8744c61c1f8e/screenshot-2.png"],"installation_count":124},{"id":230242,"name":"CSAT.AI for Zendesk Support","state":"published","version":"6.1.12","framework_version":"2.0","parameters":[{"id":792954,"app_id":230242,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-11-26T19:37:59Z","updated_at":"2019-11-26T19:37:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1297,"entity_id":230242,"app_id":230242,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-11-26T19:38:01.000Z","updated_at":"2019-11-26T19:38:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-280661-7","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-11-26T19:37:57Z","updated_at":"2026-08-18T17:56:17Z","terms_conditions_url":null,"app_organization":{"id":1785,"name":"Navedas Technology Solutions Inc","email":"support@csat.ai","website":"www.csat.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,8],"date_published":"2019-11-26T19:37:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.csat.ai/pricing/"},"location_names":["nav_bar"],"last_update_time":"2026-08-18T17:56:10Z","owner_id":269519,"author_name":"Navedas","author_email":"support@csat.ai","author_url":"https://www.csat.ai","short_description":"AI-powered CSAT: Surveys, brand-aligned QA, VoC insights, ROI \u0026 coaching cards","long_description":"\u003cp\u003e\u003cstrong\u003eCSAT.AI — QA, CX, Coaching \u0026amp; ROI in Your Brand\u0026#39;s Own Voice\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGeneric surveys and automated QA scorecards use one-size rubrics and weak evidence, so they miss your brand voice, customer intent, and business impact.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static-app.csat.ai/csat-ai-highlights.gif\" alt=\"CSAT.AI on Zendesk: six CX struggles and the answer\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat you get\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eBrand-aligned automated QA: empathy, clarity, resolution, compliance\u003c/li\u003e\n\u003cli\u003eAI Surveys with smart delivery and fatigue controls\u003c/li\u003e\n\u003cli\u003eVoC clustered into Rank, Trend, Signals, KPIs, ROI Action\u003c/li\u003e\n\u003cli\u003eCoaching Cards tied to Moments and outcomes\u003c/li\u003e\n\u003cli\u003eModel-agnostic: our tuned model, or OpenAI, Claude, Gemini, Bedrock, Azure, or a private on-prem model\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static-app.csat.ai/csat-ai-overview.png\" alt=\"CSAT.AI overview: proof, coverage, and independent vs built-in QA\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy independent QA, not built-in QA\u003c/h2\u003e\n\n\u003cp\u003eBuilt-in QA scores the same platform that produced the conversation. That is self-assessment. Independent QA exists for the same reason SOC 2 auditors are independent of the company they audit: the grader should not be the graded.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIndependence\u003c/strong\u003e — we are not the system being measured\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour rubric\u003c/strong\u003e — built from your brand voice and policies, not a fixed vendor scorecard\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo model lock-in\u003c/strong\u003e — your QA is not tied to whichever model your helpdesk ships\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEvidence\u003c/strong\u003e — every score cites the metric behind it, in a record you can hand an auditor\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePortable\u003c/strong\u003e — your rubric and QA history survive a change of helpdesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy CSAT.AI\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePatent-backed: US Patent 11,748,414, realtime scoring at inference time\u003c/li\u003e\n\u003cli\u003eIn production since 2021; scores 100% of Zendesk Support conversations across chat, email, and voice\u003c/li\u003e\n\u003cli\u003eComplements Zendesk: sits on top of your helpdesk, does not replace it\u003c/li\u003e\n\u003cli\u003eSOC 2 Type II and ISO 27001 certified, GDPR compliant, HIPAA ready, third-party audited\u003c/li\u003e\n\u003cli\u003eEU AI Act high-risk rules apply from August 2, 2026, with penalties to EUR 35M or 7% of turnover. Independent, citable QA records are what that regime asks for.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eThis app adds a CSAT.AI icon to your nav bar. Click it and you are signed in with your Zendesk identity and taken to the CSAT.AI dashboard, where QA, surveys, VoC, and coaching live. A CSAT.AI account is required; a 21-day free trial is included.\u003c/p\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eWe process Zendesk ticket content and metadata, survey responses, app configuration, and encrypted Zendesk OAuth and API keys, solely to score quality, run surveys, and power your dashboards. We do not sell your data and do not train public models on it. Encryption is TLS 1.2+ in transit and AES-256 at rest. Derived analytics are retained 12 months by default and are configurable, with hard deletion on uninstall or written request. You remain data controller; CSAT.AI is data processor, and a DPA is available. Questions: security@csat.ai\u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eGrowth and Enterprise plans: \u003ca href=\"https://www.csat.ai/pricing\"\u003ecsat.ai/pricing\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eActivate your 21-day free trial of CSAT.AI:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this page and approve permissions for your Zendesk account.\u003c/li\u003e\n\u003cli\u003eClick the \u0026quot;N\u0026quot; icon on the left sidebar, then click \u003cstrong\u003eOpen CSAT.AI Dashboard\u003c/strong\u003e to launch the \u003cstrong\u003eAdmin Dashboard\u003c/strong\u003e in a new tab.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eSettings\u003c/strong\u003e → paste your \u003cstrong\u003eAPI Key\u003c/strong\u003e → \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFollow the guided steps to create your \u003cstrong\u003eBrand-Voice–Aligned QA Metrics\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e(Optional) Choose your model (CSAT.AI tuned model or OpenAI/Claude/Gemini), enable \u003cstrong\u003eAI Surveys\u003c/strong\u003e, and set SSO/data residency.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? Email support@csat.ai.\u003c/p\u003e\n","raw_long_description":"**CSAT.AI — QA, CX, Coaching \u0026 ROI in Your Brand's Own Voice**\n\nGeneric surveys and automated QA scorecards use one-size rubrics and weak evidence, so they miss your brand voice, customer intent, and business impact.\n\n![CSAT.AI on Zendesk: six CX struggles and the answer](https://static-app.csat.ai/csat-ai-highlights.gif)\n\n## What you get\n\n- Brand-aligned automated QA: empathy, clarity, resolution, compliance\n- AI Surveys with smart delivery and fatigue controls\n- VoC clustered into Rank, Trend, Signals, KPIs, ROI Action\n- Coaching Cards tied to Moments and outcomes\n- Model-agnostic: our tuned model, or OpenAI, Claude, Gemini, Bedrock, Azure, or a private on-prem model\n\n![CSAT.AI overview: proof, coverage, and independent vs built-in QA](https://static-app.csat.ai/csat-ai-overview.png)\n\n## Why independent QA, not built-in QA\n\nBuilt-in QA scores the same platform that produced the conversation. That is self-assessment. Independent QA exists for the same reason SOC 2 auditors are independent of the company they audit: the grader should not be the graded.\n\n- **Independence** — we are not the system being measured\n- **Your rubric** — built from your brand voice and policies, not a fixed vendor scorecard\n- **No model lock-in** — your QA is not tied to whichever model your helpdesk ships\n- **Evidence** — every score cites the metric behind it, in a record you can hand an auditor\n- **Portable** — your rubric and QA history survive a change of helpdesk\n\n## Why CSAT.AI\n\n- Patent-backed: US Patent 11,748,414, realtime scoring at inference time\n- In production since 2021; scores 100% of Zendesk Support conversations across chat, email, and voice\n- Complements Zendesk: sits on top of your helpdesk, does not replace it\n- SOC 2 Type II and ISO 27001 certified, GDPR compliant, HIPAA ready, third-party audited\n- EU AI Act high-risk rules apply from August 2, 2026, with penalties to EUR 35M or 7% of turnover. Independent, citable QA records are what that regime asks for.\n\n## How it works in Zendesk\n\nThis app adds a CSAT.AI icon to your nav bar. Click it and you are signed in with your Zendesk identity and taken to the CSAT.AI dashboard, where QA, surveys, VoC, and coaching live. A CSAT.AI account is required; a 21-day free trial is included.\n\n## Data handling\n\nWe process Zendesk ticket content and metadata, survey responses, app configuration, and encrypted Zendesk OAuth and API keys, solely to score quality, run surveys, and power your dashboards. We do not sell your data and do not train public models on it. Encryption is TLS 1.2+ in transit and AES-256 at rest. Derived analytics are retained 12 months by default and are configurable, with hard deletion on uninstall or written request. You remain data controller; CSAT.AI is data processor, and a DPA is available. Questions: security@csat.ai\n\n## Pricing\n\nGrowth and Enterprise plans: [csat.ai/pricing](https://www.csat.ai/pricing)","raw_installation_instructions":"Activate your 21-day free trial of CSAT.AI:\n\n1. Click **Install** on this page and approve permissions for your Zendesk account.\n2. Click the \"N\" icon on the left sidebar, then click **Open CSAT.AI Dashboard** to launch the **Admin Dashboard** in a new tab.\n3. Go to **Settings** → paste your **API Key** → **Save**.\n4. Follow the guided steps to create your **Brand-Voice–Aligned QA Metrics**.\n5. (Optional) Choose your model (CSAT.AI tuned model or OpenAI/Claude/Gemini), enable **AI Surveys**, and set SSO/data residency.\n\nNeed help? Email support@csat.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://230242.apps.zdusercontent.com/230242/assets/1786257043-326d802ff0ea279ce1b5ab0c27827e0c/support/logo-small.png","large_icon":"https://230242.apps.zdusercontent.com/230242/assets/1786257043-326d802ff0ea279ce1b5ab0c27827e0c/support/logo.png","screenshots":["https://230242.apps.zdusercontent.com/230242/assets/1786257043-326d802ff0ea279ce1b5ab0c27827e0c/support/screenshot-0.png","https://230242.apps.zdusercontent.com/230242/assets/1786257043-326d802ff0ea279ce1b5ab0c27827e0c/support/screenshot-1.png","https://230242.apps.zdusercontent.com/230242/assets/1786257043-326d802ff0ea279ce1b5ab0c27827e0c/support/screenshot-2.png"],"installation_count":38},{"id":231736,"name":"Thought Industries","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":800809,"app_id":231736,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-09T15:01:20Z","updated_at":"2019-12-09T15:01:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":800807,"app_id":231736,"name":"school","kind":"text","required":true,"position":1,"created_at":"2019-12-09T15:01:19Z","updated_at":"2019-12-09T15:01:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":800808,"app_id":231736,"name":"api","kind":"text","required":true,"position":2,"created_at":"2019-12-09T15:01:19Z","updated_at":"2019-12-09T15:01:19Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1304,"entity_id":231736,"app_id":231736,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-12-09T15:01:21.000Z","updated_at":"2019-12-09T15:01:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-12-09T15:01:17Z","updated_at":"2025-04-04T00:05:13Z","terms_conditions_url":null,"app_organization":{"id":2789,"name":"Thought Industries","email":"swickmanbryant@gmail.com","website":"thoughtindustries.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-12-09T15:01:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.thoughtindustries.com/demo/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-01-30T19:23:40Z","owner_id":269519,"author_name":"Thought Industries","author_email":"support@thoughtindustries.com","author_url":"https://www.thoughtindustries.com","short_description":"Our App offers you insight into a user's completed \u0026 in-progress content. ","long_description":"\u003cp\u003eWe make it easy for software companies, extended enterprises, associations, and professional education firms to build, manage, and deliver learning at scale. With fully branded sites hosted on your domain, your learners have a consistent experience. Drive engagement with interactive courses, webinars, events, assessments, learner notifications, and gamification. Monetize learning with built-in commerce capabilities. Deliver dedicated learning portals for client and cohort management through our Panorama feature. The list goes on with a suite of features dedicated to optimizing learning all from one, robust platform.\u003c/p\u003e\n\n\u003cp\u003eWe offer our clients more than a platform, it’s a partnership. We offer a suite of Professional Services – including graphic design, instructional design, and migration services – that guide clients down the path to long-term success with Thought Industries. Our team of experts is dedicated to your success.\u003c/p\u003e\n\n\u003cp\u003eThe Thought Industries Zendesk Application offers you real time insight into your users previously completed or in-progress content. This data will allow you, and your support team, to better understand each individual\u0026#39;s background and training on your product while providing live support. Individual content items will display directly in the app. It will tie your users name and email to their learner account on the Thought Industries platform. It will display real-time completion and progress data so that you may understand your customers existing depth and breadth of knowledge of your system based on previously started or completed content.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply provide the URL to your school, the API key found at Settings \u0026gt; Security, click install, and then you\u0026#39;re ready to go!\u003c/p\u003e\n","raw_long_description":"We make it easy for software companies, extended enterprises, associations, and professional education firms to build, manage, and deliver learning at scale. With fully branded sites hosted on your domain, your learners have a consistent experience. Drive engagement with interactive courses, webinars, events, assessments, learner notifications, and gamification. Monetize learning with built-in commerce capabilities. Deliver dedicated learning portals for client and cohort management through our Panorama feature. The list goes on with a suite of features dedicated to optimizing learning all from one, robust platform.\n\nWe offer our clients more than a platform, it’s a partnership. We offer a suite of Professional Services – including graphic design, instructional design, and migration services – that guide clients down the path to long-term success with Thought Industries. Our team of experts is dedicated to your success.\n\nThe Thought Industries Zendesk Application offers you real time insight into your users previously completed or in-progress content. This data will allow you, and your support team, to better understand each individual's background and training on your product while providing live support. Individual content items will display directly in the app. It will tie your users name and email to their learner account on the Thought Industries platform. It will display real-time completion and progress data so that you may understand your customers existing depth and breadth of knowledge of your system based on previously started or completed content.","raw_installation_instructions":"Simply provide the URL to your school, the API key found at Settings \u003e Security, click install, and then you're ready to go!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://231736.apps.zdusercontent.com/231736/assets/1580410400-aadbeb836d8a93299c6e5915c86dd665/logo-small.png","large_icon":"https://231736.apps.zdusercontent.com/231736/assets/1580410400-aadbeb836d8a93299c6e5915c86dd665/logo.png","screenshots":["https://231736.apps.zdusercontent.com/231736/assets/1580410400-aadbeb836d8a93299c6e5915c86dd665/screenshot-0.png","https://231736.apps.zdusercontent.com/231736/assets/1580410400-aadbeb836d8a93299c6e5915c86dd665/screenshot-1.png","https://231736.apps.zdusercontent.com/231736/assets/1580410400-aadbeb836d8a93299c6e5915c86dd665/screenshot-2.png"],"installation_count":13},{"id":231864,"name":"Rippling","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2019-12-10T00:45:16Z","updated_at":"2026-04-17T18:27:34Z","terms_conditions_url":null,"app_organization":{"id":2713,"name":"Rippling","email":"support@rippling.com","website":"www.rippling.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2019-12-10T00:45:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.rippling.com/pricing"},"location_names":[],"last_update_time":"2026-04-17T18:27:30Z","owner_id":269519,"author_name":"Rippling","author_email":"support@rippling.com","author_url":"https://www.rippling.com","short_description":"Combined HR + IT workforce management. See Rippling employee info in tickets.","long_description":"\u003cp\u003e\u003cstrong\u003eRippling \u0026lt;\u0026gt; Zendesk Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegrate Zendesk with Rippling’s unified employee management solution in order to manage user accounts, enable Single Sign-on (via SAML), sync Zendesk data to Rippling to unlock powerful reporting and workflow automation, and sync employee data from Rippling to enable agents to provide fast, personalized employee service. The integration includes the following capabilities:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreating and Removing Accounts\u003c/li\u003e\n\u003cli\u003eManaging groups and user roles\u003c/li\u003e\n\u003cli\u003eSingle Sign-on (SAML)\u003c/li\u003e\n\u003cli\u003eTwo-way data sync enabling agents in Zendesk and workflows in Rippling\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Rippling:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRippling is a workforce management system that eliminates the friction from running a business. Rippling has every application clients need to run their business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Increase savings, automate busy work, and make better decisions by managing payroll, HR, IT, spend and apps in one place. In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.\u003c/p\u003e\n\n\u003cp\u003eRippling allows companies to:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eManage Every Employee System, In One Place:\u003c/strong\u003e\u003cbr\u003e\nPayroll, health insurance, 401k, employee computers, and more — control it all in one place. Never open 500 browser tabs again.  And because Rippling gives you a single underlying system for employee data, connected to all your internal and external apps, any change you make in Rippling will instantly update all your other systems faster than you can say \\\u0026quot;just one click\\\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOnboard and Offboard People in 90-Seconds:\u003c/strong\u003e\u003cbr\u003e\nNew hire said yes?  Just click hire, and their first day setup is taken care of — sign paperwork, enroll them in payroll \u0026amp; benefits, order their pre-configured computer, and create their accounts in all your apps like Gmail, Slack, and Salesforce. It all happens automatically. All based on their role. So you save time for yourself and your employees. Get them up to speed and working like a well-oiled (and happy) machine in just 90-seconds.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSave 70+ Hours / Month on Admin Work:\u003c/strong\u003e\u003cbr\u003e\nStop getting bogged down responding to employee requests \u0026amp; help tickets, and start focusing on transforming the business. With a highly automated, all-in-one platform for Payroll, Benefits, Devices, and Software Rippling takes the headache of things like ordering laptops and sending offer letters off your plate. So you can do more work, in less time, with fewer mistakes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomate Your Security \u0026amp; Compliance:\u003c/strong\u003e\u003cbr\u003e\nSleep soundly at night knowing you’ve de-risked your company and cut out human error. Rippling helps you maintain HR compliance by doing things like automating ACA and COBRA, and automates core IT security functions like device encryption and remote wiping, Cylance threat detection, password policy enforcement, and mobile 2FA.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMaximum Employee Impact, Maximum Gratitude:\u003c/strong\u003e\u003cbr\u003e\nHave your employees ever actually thanked you for choosing an HR or IT platform? Now they will. Rippling gives your employees a simple, intuitive interface for every role-critical system from app logins to paid time-off — It helps even the most stubborn employee work faster, smarter, and happier.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://app.rippling.com/legal/privacy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRippling integration setup is available for all Rippling admins and any employee with app install access.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Rippling, go to \u003cstrong\u003eApp Shop\u003c/strong\u003e, search for \u003cstrong\u003eZendesk\u003c/strong\u003e, and click \u003cstrong\u003eConnect Account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eChoose capabilities to install (all enabled by default), then click \u003cstrong\u003eContinue\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eOpen Zendesk\u003c/strong\u003e and log in with your admin account.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (the part before \u003ccode\u003e.zendesk.com\u003c/code\u003e in your URL).\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e and click \u003cstrong\u003eAllow\u003c/strong\u003e to authorize OAuth 2.0 access.\u003c/li\u003e\n\u003cli\u003eReview imported data, configure provisioning rules, group sync, attribute mapping, and offboarding settings.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eContinue\u003c/strong\u003e through each step to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor help, contact \u003ca href=\"mailto:support@rippling.com\"\u003esupport@rippling.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Rippling \u003c\u003e Zendesk Integration**\n\nIntegrate Zendesk with Rippling’s unified employee management solution in order to manage user accounts, enable Single Sign-on (via SAML), sync Zendesk data to Rippling to unlock powerful reporting and workflow automation, and sync employee data from Rippling to enable agents to provide fast, personalized employee service. The integration includes the following capabilities:\n\n* Creating and Removing Accounts\n* Managing groups and user roles\n* Single Sign-on (SAML)\n* Two-way data sync enabling agents in Zendesk and workflows in Rippling\n\n**About Rippling:**\n\nRippling is a workforce management system that eliminates the friction from running a business. Rippling has every application clients need to run their business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Increase savings, automate busy work, and make better decisions by managing payroll, HR, IT, spend and apps in one place. In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.\n\nRippling allows companies to:\n\n**Manage Every Employee System, In One Place:**\nPayroll, health insurance, 401k, employee computers, and more — control it all in one place. Never open 500 browser tabs again.  And because Rippling gives you a single underlying system for employee data, connected to all your internal and external apps, any change you make in Rippling will instantly update all your other systems faster than you can say \\\"just one click\\\".\n\n**Onboard and Offboard People in 90-Seconds:**\nNew hire said yes?  Just click hire, and their first day setup is taken care of — sign paperwork, enroll them in payroll \u0026 benefits, order their pre-configured computer, and create their accounts in all your apps like Gmail, Slack, and Salesforce. It all happens automatically. All based on their role. So you save time for yourself and your employees. Get them up to speed and working like a well-oiled (and happy) machine in just 90-seconds.\n\n**Save 70+ Hours / Month on Admin Work:**\nStop getting bogged down responding to employee requests \u0026 help tickets, and start focusing on transforming the business. With a highly automated, all-in-one platform for Payroll, Benefits, Devices, and Software Rippling takes the headache of things like ordering laptops and sending offer letters off your plate. So you can do more work, in less time, with fewer mistakes.\n\n**Automate Your Security \u0026 Compliance:**\nSleep soundly at night knowing you’ve de-risked your company and cut out human error. Rippling helps you maintain HR compliance by doing things like automating ACA and COBRA, and automates core IT security functions like device encryption and remote wiping, Cylance threat detection, password policy enforcement, and mobile 2FA.\n\n**Maximum Employee Impact, Maximum Gratitude:**\nHave your employees ever actually thanked you for choosing an HR or IT platform? Now they will. Rippling gives your employees a simple, intuitive interface for every role-critical system from app logins to paid time-off — It helps even the most stubborn employee work faster, smarter, and happier.\n\nLearn how we handle your data in our [privacy policy](https://app.rippling.com/legal/privacy).","raw_installation_instructions":"Rippling integration setup is available for all Rippling admins and any employee with app install access.\n\n1. In Rippling, go to **App Shop**, search for **Zendesk**, and click **Connect Account**.\n2. Choose capabilities to install (all enabled by default), then click **Continue**.\n3. Click **Open Zendesk** and log in with your admin account.\n4. Enter your Zendesk subdomain (the part before `.zendesk.com` in your URL).\n5. Click **Connect to Zendesk** and click **Allow** to authorize OAuth 2.0 access.\n6. Review imported data, configure provisioning rules, group sync, attribute mapping, and offboarding settings.\n7. Click **Continue** through each step to complete setup.\n\nFor help, contact [support@rippling.com](mailto:support@rippling.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://231864.apps.zdusercontent.com/231864/assets/1772732285-fa9b690c773d49dafe138c63a634e930/logo-small.png","large_icon":"https://231864.apps.zdusercontent.com/231864/assets/1772732285-fa9b690c773d49dafe138c63a634e930/logo.png","screenshots":["https://231864.apps.zdusercontent.com/231864/assets/1772732285-fa9b690c773d49dafe138c63a634e930/screenshot-0.png","https://231864.apps.zdusercontent.com/231864/assets/1772732285-fa9b690c773d49dafe138c63a634e930/screenshot-1.png","https://231864.apps.zdusercontent.com/231864/assets/1772732285-fa9b690c773d49dafe138c63a634e930/screenshot-2.png"],"installation_count":0},{"id":232242,"name":"Everywhere","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":803766,"app_id":232242,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-11T18:36:20Z","updated_at":"2019-12-11T18:36:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":803765,"app_id":232242,"name":"token","kind":"text","required":true,"position":1,"created_at":"2019-12-11T18:36:20Z","updated_at":"2019-12-11T18:36:20Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1311,"entity_id":232242,"app_id":232242,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-12-11T18:36:22.000Z","updated_at":"2019-12-11T18:36:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-12-11T18:36:18Z","updated_at":"2025-04-04T00:05:13Z","terms_conditions_url":null,"app_organization":{"id":2776,"name":"Everywhere","email":"clientsupport@supportrends.com","website":"https://www.beeverywhere.io/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[7,3],"date_published":"2019-12-11T18:36:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.beeverywhere.io/pricing"},"location_names":["background","ticket_sidebar"],"last_update_time":"2023-01-31T17:00:48Z","owner_id":269519,"author_name":"Everywhere","author_email":"clientsupport@supportrends.com","author_url":"https://www.beeverywhere.io/","short_description":"Understand and analyze your customer feedback, in their own words.","long_description":"\u003cp\u003eEverywhere helps businesses understand and organize customer feedback in support conversations.\u003cbr\u003e\nDiscover what your customers are already trying to tell you. Customers share their opinions with your business every day on phone calls, chats, and support tickets. Everywhere organizes that information for you using AI powered with natural language understanding.\u003cbr\u003e\nEverywhere can automatically process your existing Zendesk conversations and highlight the rich, detailed product feedback trends that your customers discuss. Our AI structures this data so that you can filter these insights by topic, product, brand, location, people, and more.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign in or sign up for an Everywhere account at \u003ca href=\"https://platform.supportrends.com\"\u003eEverywhere by SupporTrends Platform\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eOn the Everywhere by SupporTrends Platform, visit the \u003ca href=\"https://platform.supportrends.com/app/developer/token\"\u003edeveloper token page\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eCopy the token on that page.\u003c/li\u003e\n\u003cli\u003eClick the Install button in the Zendesk Marketplace to add the Everywhere App to your Zendesk account.\u003c/li\u003e\n\u003cli\u003ePaste the token you copied in step 3 into the token input box.\u003c/li\u003e\n\u003cli\u003eZendesk now automatically sends tickets to Everywhere for natural language processing!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Everywhere helps businesses understand and organize customer feedback in support conversations.\nDiscover what your customers are already trying to tell you. Customers share their opinions with your business every day on phone calls, chats, and support tickets. Everywhere organizes that information for you using AI powered with natural language understanding.\nEverywhere can automatically process your existing Zendesk conversations and highlight the rich, detailed product feedback trends that your customers discuss. Our AI structures this data so that you can filter these insights by topic, product, brand, location, people, and more.","raw_installation_instructions":"1. Sign in or sign up for an Everywhere account at [Everywhere by SupporTrends Platform](https://platform.supportrends.com).\n2. On the Everywhere by SupporTrends Platform, visit the [developer token page](https://platform.supportrends.com/app/developer/token).\n3. Copy the token on that page.\n4. Click the Install button in the Zendesk Marketplace to add the Everywhere App to your Zendesk account.\n5. Paste the token you copied in step 3 into the token input box.\n6. Zendesk now automatically sends tickets to Everywhere for natural language processing!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://232242.apps.zdusercontent.com/232242/assets/1675128215-1160ef0cfd808e25d3cf5d5263d98c5c/logo-small.png","large_icon":"https://232242.apps.zdusercontent.com/232242/assets/1675128215-1160ef0cfd808e25d3cf5d5263d98c5c/logo.png","screenshots":["https://232242.apps.zdusercontent.com/232242/assets/1675128215-1160ef0cfd808e25d3cf5d5263d98c5c/screenshot-0.png","https://232242.apps.zdusercontent.com/232242/assets/1675128215-1160ef0cfd808e25d3cf5d5263d98c5c/screenshot-1.png","https://232242.apps.zdusercontent.com/232242/assets/1675128215-1160ef0cfd808e25d3cf5d5263d98c5c/screenshot-2.png"],"installation_count":1},{"id":232792,"name":"Ticket Family by BCR.CX","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":805971,"app_id":232792,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-16T21:34:48Z","updated_at":"2019-12-16T21:34:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":805969,"app_id":232792,"name":"legacy_ticket_field","kind":"text","required":false,"position":1,"created_at":"2019-12-16T21:34:47Z","updated_at":"2019-12-16T21:34:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":805970,"app_id":232792,"name":"child_tag","kind":"text","required":false,"position":2,"created_at":"2019-12-16T21:34:47Z","updated_at":"2019-12-16T21:34:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1316,"entity_id":232792,"app_id":232792,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2019-12-16T21:34:50.000Z","updated_at":"2019-12-16T21:34:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1910,"entity_id":232792,"app_id":232792,"amount":900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HPqEsBtvl62WgxgEx59CjF7","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GbqlXBtvl62Wgxg","cost_id":703,"cost_type":"CostStripe","active":true,"created_at":"2020-10-15T21:56:51.000Z","updated_at":"2020-10-15T21:56:51.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":30,"average":5,"count":{"5":30,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-12-16T21:34:45Z","updated_at":"2026-02-12T18:12:03Z","terms_conditions_url":"https://bcrcx.com/politica-de-privacidade/","app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":"acct_1GbqlXBtvl62Wgxg","state":"published"},"locations":[3],"date_published":"2019-12-16T21:34:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-05-10T23:48:03Z","owner_id":269519,"author_name":"BCR.CX","author_email":"contato@bcrcx.com","author_url":"https://bcrcx.com/","short_description":"Create and link all tickets together like a Family.","long_description":"\u003ch3\u003eWhat is Ticket Family?\u003c/h3\u003e\n\n\u003cp\u003eTicket Family is a Zendesk application developed by BCR.CX that allows you to group related tickets into a single view for better management and problem resolution. With Ticket Family, users can easily see all conversations and interactions related to a specific issue, allowing for a better understanding of context and a more effective response.\u003cimg src=\"https://imgur.com/qMrg2oj.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow to use Ticket Family?\u003c/h3\u003e\n\n\u003cp\u003eTo use Ticket Family, simply install the application on your Zendesk account and then group related tickets using the \u0026#39;Ticket Family\u0026#39; field on the ticket details page. This will create a unique view for all tickets in the group, allowing users to work together to resolve the problem more quickly and efficiently.\u003c/p\u003e\n\n\u003ch3\u003eWhy choose BCR.CX applications?\u003c/h3\u003e\n\n\u003cp\u003eBCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), which develops applications to help companies improve their processes and offer a high-quality customer service experience. By choosing BCR.CX applications, customers can rely on quality products that will help increase their teams\u0026#39; efficiency and productivity. To learn more about BCR.CX\u0026#39;s services and products, visit the website \u003ca href=\"https://bcrcx.com/\"\u003ehttps://bcrcx.com/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Ticket Family by BCR: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter in your Support Account at Zendesk, and click at the admin icon on sidebar. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace and search for Ticket Family by BCR.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick in Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eType the app name and click in install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### What is Ticket Family?\nTicket Family is a Zendesk application developed by BCR.CX that allows you to group related tickets into a single view for better management and problem resolution. With Ticket Family, users can easily see all conversations and interactions related to a specific issue, allowing for a better understanding of context and a more effective response.![](https://imgur.com/qMrg2oj.gif)\n\n### How to use Ticket Family?\nTo use Ticket Family, simply install the application on your Zendesk account and then group related tickets using the 'Ticket Family' field on the ticket details page. This will create a unique view for all tickets in the group, allowing users to work together to resolve the problem more quickly and efficiently.\n\n### Why choose BCR.CX applications?\nBCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), which develops applications to help companies improve their processes and offer a high-quality customer service experience. By choosing BCR.CX applications, customers can rely on quality products that will help increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit the website [https://bcrcx.com/](https://bcrcx.com/).","raw_installation_instructions":"To install Ticket Family by BCR: \n\n1. Enter in your Support Account at Zendesk, and click at the admin icon on sidebar. \n\n2. Select Apps \u003e Marketplace and search for Ticket Family by BCR.\n\n3. Click in Install.\n\n4. Type the app name and click in install.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://232792.apps.zdusercontent.com/232792/assets/1682612755-322c72eecd004482ce03bfa53ce462ca/logo-small.png","large_icon":"https://232792.apps.zdusercontent.com/232792/assets/1682612755-322c72eecd004482ce03bfa53ce462ca/logo.png","screenshots":["https://232792.apps.zdusercontent.com/232792/assets/1682612755-322c72eecd004482ce03bfa53ce462ca/screenshot-0.png","https://232792.apps.zdusercontent.com/232792/assets/1682612755-322c72eecd004482ce03bfa53ce462ca/screenshot-1.png","https://232792.apps.zdusercontent.com/232792/assets/1682612755-322c72eecd004482ce03bfa53ce462ca/screenshot-2.png"],"installation_count":11},{"id":232924,"name":"ClickUp","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":806467,"app_id":232924,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-17T21:24:11Z","updated_at":"2019-12-17T21:24:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1317,"entity_id":232924,"app_id":232924,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-12-17T21:24:13.000Z","updated_at":"2019-12-17T21:24:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":3,"count":{"5":1,"2":2,"3":2,"1":1,"4":1}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-12-17T21:24:09Z","updated_at":"2025-04-04T00:05:14Z","terms_conditions_url":null,"app_organization":{"id":2811,"name":"ClickUp","email":"help@clickup.com","website":"https://clickup.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2019-12-17T21:24:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://clickup.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-01-21T19:08:05Z","owner_id":269519,"author_name":"ClickUp","author_email":"help@clickup.com","author_url":"https://clickup.com","short_description":"Quickly turn Zendesk tickets into tasks on the #1 rated productivity platform.","long_description":"\u003cp\u003eClickUp is a beautiful productivity platform that allows you to get more done in your work and personal life. With the Zendesk integration your support team will be able to stay on top of tickets and tasks, keeping everyone productive.\u003c/p\u003e\n\n\u003cp\u003eClickUp lets you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink Tickets to Tasks\u003c/strong\u003e – Attach any number of ClickUp tasks to a ticket in Zendesk for easy reference of task status and ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate New Tasks\u003c/strong\u003e –  Quickly add your ticket information into your ClickUp task, assign members, and set due dates all within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e2-Way Links\u003c/strong\u003e – Get automatic updates when you create or link a ticket to a task. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSetup a Free Forever ClickUp account at \u003ca href=\"https://clickup.com/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=integration\"\u003ewww.clickup.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the install button.\u003cbr\u003e\nIn your apps sidebar open the ClickUp app and follow the login instructions to add your workspaces.\u003cbr\u003e\nIf this is your first time using ClickUp you can also signup for an account \u003ca href=\"https://clickup.com/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=integration\"\u003ehere\u003c/a\u003e!\u003c/p\u003e\n","raw_long_description":"ClickUp is a beautiful productivity platform that allows you to get more done in your work and personal life. With the Zendesk integration your support team will be able to stay on top of tickets and tasks, keeping everyone productive.\n\nClickUp lets you:\n\n- **Link Tickets to Tasks** – Attach any number of ClickUp tasks to a ticket in Zendesk for easy reference of task status and ID.\n\n- **Create New Tasks** –  Quickly add your ticket information into your ClickUp task, assign members, and set due dates all within Zendesk.\n\n- **2-Way Links** – Get automatic updates when you create or link a ticket to a task. \n\nSetup a Free Forever ClickUp account at [www.clickup.com](https://clickup.com/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=integration).\n","raw_installation_instructions":"Click the install button.\nIn your apps sidebar open the ClickUp app and follow the login instructions to add your workspaces.\nIf this is your first time using ClickUp you can also signup for an account [here](https://clickup.com/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=integration)!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://232924.apps.zdusercontent.com/232924/assets/1579259063-9eaa196f4d4eeff0ff0c915b800a9730/logo-small.png","large_icon":"https://232924.apps.zdusercontent.com/232924/assets/1579259063-9eaa196f4d4eeff0ff0c915b800a9730/logo.png","screenshots":["https://232924.apps.zdusercontent.com/232924/assets/1579259063-9eaa196f4d4eeff0ff0c915b800a9730/screenshot-0.png","https://232924.apps.zdusercontent.com/232924/assets/1579259063-9eaa196f4d4eeff0ff0c915b800a9730/screenshot-1.png","https://232924.apps.zdusercontent.com/232924/assets/1579259063-9eaa196f4d4eeff0ff0c915b800a9730/screenshot-2.png"],"installation_count":1059},{"id":233151,"name":"KantanStream for Zendesk Support","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":807359,"app_id":233151,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-19T16:12:11Z","updated_at":"2019-12-19T16:12:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1321,"entity_id":233151,"app_id":233151,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-12-19T16:12:13.000Z","updated_at":"2019-12-19T16:12:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-12-19T16:12:10Z","updated_at":"2025-04-04T00:05:14Z","terms_conditions_url":null,"app_organization":{"id":2702,"name":"KantanMT","email":"support@kantanmt.com","website":"https://kantanmt.com","country_code":"IE","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2019-12-19T16:12:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.kantanai.io/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-05-25T16:06:43Z","owner_id":269519,"author_name":"KantanMt","author_email":"connectors@kantanmt.com","author_url":"https://www.kantanmt.com","short_description":"Increase operational efficiencies, with multilingual support ticket translation","long_description":"\u003ch1\u003eKantanStream for Zendesk Support\u003c/h1\u003e\n\n\u003cp\u003eThe simplest way to provide multilingual support ticket translation for your business.\u003c/p\u003e\n\n\u003cp\u003eThe AI solution that works with your agents.\u003c/p\u003e\n\n\u003cp\u003eToday’s consumers engage through digital channels, looking for that personalised CX, looking to build brand loyalty. Generation Z and Millennials who are always looking for that personal customer experience and are willing to pay more for that experience. But if we are not speaking their native language how do we provide that.\u003c/p\u003e\n\n\u003ch1\u003eTranslate and engage with your customers with the authenticity of a native speaker\u003c/h1\u003e\n\n\u003cp\u003eKantanStream removes the language barrier, providing multilingual translations and transforms your best agents into super agents, allowing your talented agents answer tickets from anywhere in the world, no matter what the language with the authenticity of a native speaker. \u003cbr\u003e\nWith KantanStream your agents with domain knowledge expertise can now offer that expertise in a multilingual support environment to your customer with simple, seamless translation\u003c/p\u003e\n\n\u003ch1\u003eKey Benefits\u003c/h1\u003e\n\n\u003cp\u003eNeural Machine Translation engines working alongside a community of post-editors to provide multilingual translations with the authenticity of a native speaker\u003c/p\u003e\n\n\u003cp\u003eImprove operational efficiencies and increase CSAT by engaging with customers in their native language.\u003c/p\u003e\n\n\u003cp\u003eContinuous improvement – post edited improvements are used to fine-tune future machine translated texts, allowing the NMT process to continuously learn and improve future translations.\u003c/p\u003e\n\n\u003cp\u003eHire for skills not just for language. Build a team of agents with domain knowledge expertise and create a successful, fluid, and more productive team.\u003c/p\u003e\n\n\u003ch1\u003eKey features\u003c/h1\u003e\n\n\u003cp\u003eKantanStream’s API plugs into you Zendesk workflow, supporting your current process and adding multilingual functionality.\u003c/p\u003e\n\n\u003cp\u003eAlways on translation service working with your agents 24/7\u003c/p\u003e\n\n\u003cp\u003eSkynet is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer support is the future of brand loyalty, Contact Centres are the Customer Experience Hubs of the future, KantanStream is the future of multilingual support for your business.\u003c/strong\u003e     \u003c/p\u003e\n\n\u003cp\u003eKantanStream for Zendesk Support requires an account and subscription. Contact us now to learn how KantanStream can enhance your customer support. Go to our \u003ca href=\"https://app.skynet.kantanmt.com/\"\u003ewebsite\u003c/a\u003e or email \u0026lt;info@kantanmt.com.\u003c/p\u003e\n\n\u003ch1\u003eHow to use KantanStream\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eTranslating your response to a client\u0026#39;s language:\u003cbr\u003e\u003cbr\u003e\ni). Open the ticket you want to respond to and select the response to be an \u003cstrong\u003eInternal Note\u003c/strong\u003e\u003cbr\u003e\nii). In order to send your response to KantanStream, type \u003cstrong\u003e#Skynet\u003c/strong\u003e and on a new line, type your resonse.\u003cbr\u003e\niii). Once you are done, hit the \u003cstrong\u003eSubmit\u003c/strong\u003e button as you normally would submit a ticket response. The response has now been sent to \u003cstrong\u003eKantanStream\u003c/strong\u003e for translation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTranslating client messages to your language:\u003cbr\u003e\ni). Click the \u003cstrong\u003eTranslate Client Messages\u003c/strong\u003e button in \u003cstrong\u003eKantanStream\u003c/strong\u003e app on the ticket side-bar. The client messages will been sent to the \u003cstrong\u003eKantanStream\u003c/strong\u003e platform for translation and the ticket conversation will be updated once it is done.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003eTo complete the installation of \u003cstrong\u003eKantan Skynet\u003c/strong\u003e:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to you \u003cstrong\u003eKantan Skynet\u003c/strong\u003e account on: https://app.skynet.kantanmt.com.\u003c/li\u003e\n\u003cli\u003eOnce logged in, go to \u003cstrong\u003eSettings\u003c/strong\u003e and then select the \u003cstrong\u003eUsers\u003c/strong\u003e tab.\u003c/li\u003e\n\u003cli\u003eFrom this page copy the \u003cstrong\u003eAPI Token\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eGo back to your Zendesk page and open a ticket. You should see the \u003cstrong\u003eKantan Skynet\u003c/strong\u003e app loaded in your side bar.\u003c/li\u003e\n\u003cli\u003ePaste the \u003cstrong\u003eAPI Token\u003c/strong\u003e you copied earlier, in to the \u003cstrong\u003eApi Token\u003c/strong\u003e input field.\u003c/li\u003e\n\u003cli\u003eNext, select your \u003cem\u003enative language\u003c/em\u003e from the \u003cstrong\u003eLanguage\u003c/strong\u003e drop down menu.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eSave\u003c/strong\u003e button.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou are now ready to send your response to clients, in your native language through \u003cstrong\u003eKantan Skynet\u003c/strong\u003e, where it will be translated into the client language and the conversation will be automatically updated. \u003c/p\u003e\n\n\u003cp\u003eIf you wish to translate any client messages into your own native language, click the \u003cstrong\u003eTranslate Client Comments\u003c/strong\u003e button, on the \u003cstrong\u003eKantan Skynet\u003c/strong\u003e app. The client messages will be sent through \u003cstrong\u003eKantan Skynet\u003c/strong\u003e for translation and the conversation will be updated with automatically.\u003c/p\u003e\n","raw_long_description":"# KantanStream for Zendesk Support\nThe simplest way to provide multilingual support ticket translation for your business.\n\nThe AI solution that works with your agents.\n\nToday’s consumers engage through digital channels, looking for that personalised CX, looking to build brand loyalty. Generation Z and Millennials who are always looking for that personal customer experience and are willing to pay more for that experience. But if we are not speaking their native language how do we provide that.\n\n\n# Translate and engage with your customers with the authenticity of a native speaker\nKantanStream removes the language barrier, providing multilingual translations and transforms your best agents into super agents, allowing your talented agents answer tickets from anywhere in the world, no matter what the language with the authenticity of a native speaker. \nWith KantanStream your agents with domain knowledge expertise can now offer that expertise in a multilingual support environment to your customer with simple, seamless translation\n\n# Key Benefits\nNeural Machine Translation engines working alongside a community of post-editors to provide multilingual translations with the authenticity of a native speaker\n\nImprove operational efficiencies and increase CSAT by engaging with customers in their native language.\n\nContinuous improvement – post edited improvements are used to fine-tune future machine translated texts, allowing the NMT process to continuously learn and improve future translations.\n\nHire for skills not just for language. Build a team of agents with domain knowledge expertise and create a successful, fluid, and more productive team.\n\n\n# Key features\nKantanStream’s API plugs into you Zendesk workflow, supporting your current process and adding multilingual functionality.\n\nAlways on translation service working with your agents 24/7\n\nSkynet is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.\n\n\n**Customer support is the future of brand loyalty, Contact Centres are the Customer Experience Hubs of the future, KantanStream is the future of multilingual support for your business.**     \n\nKantanStream for Zendesk Support requires an account and subscription. Contact us now to learn how KantanStream can enhance your customer support. Go to our [website](https://app.skynet.kantanmt.com/) or email \u003cinfo@kantanmt.com.\n\n# How to use KantanStream\n1. Translating your response to a client's language:    \n    i). Open the ticket you want to respond to and select the response to be an **Internal Note**\n    ii). In order to send your response to KantanStream, type **#Skynet** and on a new line, type your resonse.\n    iii). Once you are done, hit the **Submit** button as you normally would submit a ticket response. The response has now been sent to **KantanStream** for translation.\n    \n2. Translating client messages to your language:\n    i). Click the **Translate Client Messages** button in **KantanStream** app on the ticket side-bar. The client messages will been sent to the **KantanStream** platform for translation and the ticket conversation will be updated once it is done.","raw_installation_instructions":"To complete the installation of **Kantan Skynet**:\n\n1. Log in to you **Kantan Skynet** account on: https://app.skynet.kantanmt.com.\n2. Once logged in, go to **Settings** and then select the **Users** tab.\n3. From this page copy the **API Token**.\n4. Go back to your Zendesk page and open a ticket. You should see the **Kantan Skynet** app loaded in your side bar.\n5. Paste the **API Token** you copied earlier, in to the **Api Token** input field.\n6. Next, select your *native language* from the **Language** drop down menu.\n7. Click the **Save** button.\n\nYou are now ready to send your response to clients, in your native language through **Kantan Skynet**, where it will be translated into the client language and the conversation will be automatically updated. \n\nIf you wish to translate any client messages into your own native language, click the **Translate Client Comments** button, on the **Kantan Skynet** app. The client messages will be sent through **Kantan Skynet** for translation and the conversation will be updated with automatically.\n  ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://233151.apps.zdusercontent.com/233151/assets/1621868063-3337ec37e7c93040228d6b347e972f98/support/logo-small.png","large_icon":"https://233151.apps.zdusercontent.com/233151/assets/1621868063-3337ec37e7c93040228d6b347e972f98/support/logo.png","screenshots":["https://233151.apps.zdusercontent.com/233151/assets/1621868063-3337ec37e7c93040228d6b347e972f98/support/screenshot-0.png","https://233151.apps.zdusercontent.com/233151/assets/1621868063-3337ec37e7c93040228d6b347e972f98/support/screenshot-1.png","https://233151.apps.zdusercontent.com/233151/assets/1621868063-3337ec37e7c93040228d6b347e972f98/support/screenshot-2.png"],"installation_count":3},{"id":233762,"name":"GitLab by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":809225,"app_id":233762,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-12-27T23:57:19Z","updated_at":"2019-12-27T23:57:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1322,"entity_id":233762,"app_id":233762,"amount":1995,"name":"Git-Zen Monthly Plan","description":"\u003cp\u003eGet Git-zen\u0026#39;s complete feature set with flexible monthly billing and a 7-day free trial. For longer commitments, consider our annual plan which offers an extended trial period and better discount rates.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"plan_DnwG4YSd20Gwdd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":358,"cost_type":"CostStripe","active":false,"created_at":"2019-12-27T23:57:21.000Z","updated_at":"2019-12-27T23:57:21.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5093,"entity_id":233762,"app_id":233762,"amount":9900,"name":"Git-Zen Monthly","description":"\u003col\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1514,"cost_type":"CostStripe","active":false,"created_at":"2025-04-30T17:24:25.000Z","updated_at":"2025-04-30T17:24:25.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4925,"entity_id":233762,"app_id":233762,"amount":19995,"name":"Git-Zen Annual Plan","description":"\u003cp\u003eSave more with Git-zen\u0026#39;s annual plan! Get a significant discount compared to monthly billing. Perfect for teams committed to transforming their Git workflow long-term\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IIcXuFJzT9JhuNGWVrsXuF4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1468,"cost_type":"CostStripe","active":false,"created_at":"2025-02-05T19:30:03.000Z","updated_at":"2025-02-05T19:30:03.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6199,"entity_id":233762,"app_id":233762,"amount":400,"name":"Git-Zen","description":"\u003col\u003e\n\u003cli\u003eTwo-way synchronization\u003c/li\u003e\n\u003cli\u003eAdvanced customization\u003c/li\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited files/commits/issues\u003c/li\u003e\n\u003c/ol\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1764,"cost_type":"CostStripe","active":true,"created_at":"2026-09-15T16:38:40.000Z","updated_at":"2026-09-15T16:38:40.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-9TB172H0QH","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2019-12-27T23:57:18Z","updated_at":"2026-09-15T16:38:41Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2019-12-27T23:57:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T16:38:38Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create GitLab issues from Zendesk, track commits, and sync comments both ways. No GitLab account needed for support agents. Free trial included.","long_description":"\u003ch3\u003eGitLab by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eWhen a customer-reported bug lands in Zendesk, your GitLab team should be able to act on it immediately, and your support team should see every update without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen connects both tools so the handoff is automatic, in both directions.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003cbr\u003e\n* Create a new GitLab issue in one click, with labels, milestones, assignees, and your existing issue templates\u003cbr\u003e\n* Link an existing GitLab issue to the ticket\u003cbr\u003e\n* See issue updates, commits, and comments appear automatically in the ticket timeline\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom GitLab, developers can:\u003c/strong\u003e\u003cbr\u003e\n* Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically\u003cbr\u003e\n* Leave issue comments that flow into Zendesk as public or private notes\u003c/p\u003e\n\n\u003cp\u003eNo GitLab account needed for support agents. No Zendesk access needed for developers.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate GitLab issues from Zendesk\u003c/strong\u003e: File bugs and feature requests with labels, assignees, milestones, and weight set at creation time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommit tracking\u003c/strong\u003e: Commits that reference a ticket appear inside Zendesk with the files they touched\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEpics support\u003c/strong\u003e: Link Zendesk tickets to GitLab epics\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: GitLab comments appear in Zendesk; ticket comments post to GitLab\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom issue templates\u003c/strong\u003e: Use your existing GitLab templates when creating issues from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple issues per ticket\u003c/strong\u003e: Link as many GitLab issues as needed to one ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when an issue is closed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify GitLab issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with GitLab.com. Self-hosted GitLab instances are not currently supported.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and GitLab in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitLab account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitLab account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitLab.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"GitLab by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up GitLab by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk\u003c/li\u003e\n\u003cli\u003eAuthorize GitLab\u003c/li\u003e\n\u003cli\u003eConfigure your organization settings\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n\n\u003cp\u003eNeed more help? View the full installation guide:\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://docs-gitlab.git-zen.com/1.0/getting-started/installation\"\u003edocs-gitlab.git-zen.com/ › Installation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### GitLab by Git-Zen\n\nWhen a customer-reported bug lands in Zendesk, your GitLab team should be able to act on it immediately, and your support team should see every update without leaving Zendesk.\n\nGit-Zen connects both tools so the handoff is automatic, in both directions.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n* Create a new GitLab issue in one click, with labels, milestones, assignees, and your existing issue templates\n* Link an existing GitLab issue to the ticket\n* See issue updates, commits, and comments appear automatically in the ticket timeline\n\n**From GitLab, developers can:**\n* Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically\n* Leave issue comments that flow into Zendesk as public or private notes\n\nNo GitLab account needed for support agents. No Zendesk access needed for developers.\n\n## Key Features\n\n* **Create GitLab issues from Zendesk**: File bugs and feature requests with labels, assignees, milestones, and weight set at creation time\n* **Commit tracking**: Commits that reference a ticket appear inside Zendesk with the files they touched\n* **Epics support**: Link Zendesk tickets to GitLab epics\n* **Two-way comment sync**: GitLab comments appear in Zendesk; ticket comments post to GitLab\n* **Custom issue templates**: Use your existing GitLab templates when creating issues from Zendesk\n* **Multiple issues per ticket**: Link as many GitLab issues as needed to one ticket\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when an issue is closed\n* **Role-based permissions**: Control which agents can create or modify GitLab issues\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with GitLab.com. Self-hosted GitLab instances are not currently supported.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and GitLab in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitLab account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitLab account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitLab.\n\n![GitLab by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up GitLab by Git-Zen\n\n## 1. Install the App\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n3. Authorize Zendesk\n4. Authorize GitLab\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\nNeed more help? View the full installation guide:\n\n👉 [docs-gitlab.git-zen.com/ › Installation](https://docs-gitlab.git-zen.com/1.0/getting-started/installation)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://233762.apps.zdusercontent.com/233762/assets/1788455082-d61db87af44144d93f1c711c488d6c52/logo-small.png","large_icon":"https://233762.apps.zdusercontent.com/233762/assets/1788455082-d61db87af44144d93f1c711c488d6c52/logo.png","screenshots":["https://233762.apps.zdusercontent.com/233762/assets/1788455082-d61db87af44144d93f1c711c488d6c52/screenshot-0.png","https://233762.apps.zdusercontent.com/233762/assets/1788455082-d61db87af44144d93f1c711c488d6c52/screenshot-1.png","https://233762.apps.zdusercontent.com/233762/assets/1788455082-d61db87af44144d93f1c711c488d6c52/screenshot-2.png"],"installation_count":22},{"id":234217,"name":"ProProfs","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":810577,"app_id":234217,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-01-03T07:04:21Z","updated_at":"2020-01-03T07:04:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":810574,"app_id":234217,"name":"kb_url","kind":"url","required":true,"position":1,"created_at":"2020-01-03T07:04:20Z","updated_at":"2020-01-03T07:04:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":810575,"app_id":234217,"name":"kb_api","kind":"text","required":true,"position":2,"created_at":"2020-01-03T07:04:20Z","updated_at":"2020-01-03T07:04:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":810576,"app_id":234217,"name":"kb_post","kind":"checkbox","required":false,"position":3,"created_at":"2020-01-03T07:04:21Z","updated_at":"2020-01-03T07:04:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1328,"entity_id":234217,"app_id":234217,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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They can either search for information instantly and paste the same as a response or provide a direct link to a suitable Knowledge Base article right into the ticket comment. This will reduce the response time of your agent in answering customer questions. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSearch articles in an external Knowledge Base without leaving the ticket. \u003c/li\u003e\n\u003cli\u003eAdd relevant Knowledge Base article links in the ticket for instant ticket resolution. \u003c/li\u003e\n\u003cli\u003eConvert the ticket into an FAQ if you find the information missing in your Knowledge Base. \u003c/li\u003e\n\u003cli\u003eKeywords-based search for Knowledge Base article. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Case\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eZendesk and ProProfs is a powerful combination that can help you deliver delightful experiences to your customers. Your agents can use the ProProfs Knowledge Base app to resolve tickets on Zendesk. The app eliminates the need to open various articles for ticket resolution. It saves time by helping your agents find the right knowledge Base article link, and paste it in the ticket. Accessing knowledge is a breeze with the ProProfs Knowledge Base app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFour simple steps to install the app -\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the ProProfs Knowledge Base app from the Zendesk App marketplace. It’s completely free of cost. \u003c/li\u003e\n\u003cli\u003eEnter the URL of your external Knowledge Base. \u003c/li\u003e\n\u003cli\u003eProvide your Knowledge Base account API for authentication. (You can find your API key within your ProProfs Knowledge Base Account. Go to Settings -\u0026gt; Integration -\u0026gt; Zendesk. Here you will find your API key. You can use the existing one or generate a new one.) \u003c/li\u003e\n\u003cli\u003eEnable or disable the option to post articles to Knowledge Base in case of missing information.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"With ProProfs Knowledge Base app, your agents can resolve the tickets on Zendesk easily. They can either search for information instantly and paste the same as a response or provide a direct link to a suitable Knowledge Base article right into the ticket comment. This will reduce the response time of your agent in answering customer questions. \n\n **Key Features** \n\n 1. Search articles in an external Knowledge Base without leaving the ticket. \n 2. Add relevant Knowledge Base article links in the ticket for instant ticket resolution. \n 3. Convert the ticket into an FAQ if you find the information missing in your Knowledge Base. \n 4. 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You can use the existing one or generate a new one.) \n 4. 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Hero by Vivun unlocks the strategic potential of Presales by keeping product and sales teams aligned, improving product-market fit, accelerating deals in flight and capturing dormant sources of revenue. It provides sophisticated tools for managing presales teams, identifies features the market wants and automatically alerts salespeople when new releases bring opportunities back to life. It transforms the way businesses go to market and makes Presales their most strategic asset.\u003c/p\u003e\n\n\u003cp\u003eHero by Vivun’s Zendesk app allows support agents to stay closely connected with their product management teams by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnderstanding the development status of product gaps\u003c/li\u003e\n\u003cli\u003eCapturing the needs of customers from a product capability point of view\u003c/li\u003e\n\u003cli\u003eGaining visibility into previously recorded account and opportunity gaps in relation to the agent’s customers and users\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCompanies using Hero by Vivun simply grow faster than their peers. They beat their competition to product-market fit and create happy customers.\u003c/p\u003e\n\n\u003cp\u003e*\u003cem\u003eData Privacy *\u003c/em\u003e\u003cbr\u003e\n Hero by Vivun’s Zendesk app does not store, export, or transfer Zendesk data outside of Zendesk. 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Hero by Vivun unlocks the strategic potential of Presales by keeping product and sales teams aligned, improving product-market fit, accelerating deals in flight and capturing dormant sources of revenue. It provides sophisticated tools for managing presales teams, identifies features the market wants and automatically alerts salespeople when new releases bring opportunities back to life. It transforms the way businesses go to market and makes Presales their most strategic asset.\n\n Hero by Vivun’s Zendesk app allows support agents to stay closely connected with their product management teams by:\n\n - Understanding the development status of product gaps\n - Capturing the needs of customers from a product capability point of view\n - Gaining visibility into previously recorded account and opportunity gaps in relation to the agent’s customers and users\n\n Companies using Hero by Vivun simply grow faster than their peers. 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information, and Help Center / Guide content.\u003c/p\u003e\n\n\u003ch3\u003eKey Features of Advanced Export:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFlexible export formats:\u003c/strong\u003e Export to XLSX, CSV, HTML, or JSON.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOffline ticket viewer:\u003c/strong\u003e Access your ticket archive with an offline viewer and built-in search.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdvanced filtering:\u003c/strong\u003e Export only what you need by filtering by date, tags, custom fields, and more.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWide data coverage:\u003c/strong\u003e Export users, agents, organizations, tickets, and their related fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDetailed fields:\u003c/strong\u003e Access ticket and user fields that aren’t available through Zendesk’s native export tools.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat Data Can You Export?\u003c/h3\u003e\n\n\u003ch4\u003eFor tickets:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSubject and description\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreation date\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFirst and last end-user comments\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFirst and last agent comments\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRequester name/email/phone\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTags\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTicket status\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustom field values\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSatisfaction ratings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e[2.4.0] - 2026-02-20\u003c/h2\u003e\n\n\u003ch3\u003eAdded\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport tickets archive to PDF.\u003c/li\u003e\n\u003cli\u003eAdded side conversations to ticket archives exports.\u003c/li\u003e\n\u003cli\u003ePerformance improvements. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTicket JSON / browsable HTML archive:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll of the above\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eResolution and update dates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGroup\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eType\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePriority\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrganization\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExternal ID\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAssignee name\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrand\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollowers\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChannel\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eForm name\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll comments, including chats\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll attachments, including inlines\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eFor users (end-users and agents):\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eName/email/phone\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRole and status\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTags\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreated and updated dates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustom fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrganization\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGroups\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eFor organizations:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eOrganization name\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDomain\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDetails and notes\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustom fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTags\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreated and updated dates\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eFor Help Centers:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eArticles in readable HTML for all locales of selected brands\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEmbedded images\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAttached files\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, working on:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eZendesk apps\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eZendesk implementations\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you don’t have a credit card, contact us through our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTransfers ticket and user data to selected file formats. All data is encrypted in transit and at rest.\u003c/li\u003e\n\u003cli\u003eData stored: Exported data is stored on our servers.\u003c/li\u003e\n\u003cli\u003eRetention: 30 days unless deleted by the user.\u003c/li\u003e\n\u003cli\u003eSecure backend processing with access limited to required integration permissions only.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUse this app to export tickets with comments to CSV, XLSX, JSON or HTML files and Guide articles to HTML. \u003c/p\u003e\n\n\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick install\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support and click the app\u0026#39;s icon on the left pane.\u003c/li\u003e\n\u003cli\u003ePress \u003cstrong\u003eContinue\u003c/strong\u003e and grant the app access to your Zendesk \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTo start export\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick on \u003cstrong\u003eNew Export\u003c/strong\u003e to start.\u003c/li\u003e\n\u003cli\u003eSelect the type of items you want to export.\u003c/li\u003e\n\u003cli\u003eEnter the filter details.\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eSubmit\u003c/strong\u003e. The export will be processed in the background.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can find a detailed \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360012595400\"\u003eInstallation guide here\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003ePlease \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io\"\u003econtact us\u003c/a\u003e\u003c/strong\u003e if you have any issues with the app.\u003c/p\u003e\n","raw_long_description":"The Advanced Export app lets you export ticket data, user details, organization information, and Help Center / Guide content.\r\n\r\n### Key Features of Advanced Export:\r\n\r\n- **Flexible export formats:** Export to XLSX, CSV, HTML, or JSON.\r\n \r\n- **Offline ticket viewer:** Access your ticket archive with an offline viewer and built-in search.\r\n\r\n- **Advanced filtering:** Export only what you need by filtering by date, tags, custom fields, and more.\r\n\r\n- **Wide data coverage:** Export users, agents, organizations, tickets, and their related fields.\r\n \r\n- **Detailed fields:** Access ticket and user fields that aren’t available through Zendesk’s native export tools.\r\n\r\n### What Data Can You Export?\r\n\r\n#### For tickets:\r\n- Subject and description  \r\n- Creation date  \r\n- First and last end-user comments  \r\n- First and last agent comments  \r\n- Requester name/email/phone  \r\n- Tags  \r\n- Ticket status  \r\n- Custom field values  \r\n- Satisfaction ratings\r\n\r\n## [2.4.0] - 2026-02-20\r\n### Added\r\n- Export tickets archive to PDF.\r\n- Added side conversations to ticket archives exports.\r\n- Performance improvements. \r\n\r\n#### Ticket JSON / browsable HTML archive:\r\n- All of the above  \r\n- Resolution and update dates  \r\n- Group  \r\n- Type  \r\n- Priority  \r\n- Organization  \r\n- External ID  \r\n- Assignee name  \r\n- Brand  \r\n- Followers  \r\n- Channel  \r\n- Form name  \r\n- All comments, including chats  \r\n- All attachments, including inlines  \r\n\r\n#### For users (end-users and agents):\r\n- Name/email/phone  \r\n- Role and status  \r\n- Tags  \r\n- Created and updated dates  \r\n- Custom fields  \r\n- Organization  \r\n- Groups  \r\n\r\n#### For organizations:\r\n- Organization name  \r\n- Domain  \r\n- Details and notes  \r\n- Custom fields  \r\n- Tags  \r\n- Created and updated dates  \r\n\r\n#### For Help Centers:\r\n- Articles in readable HTML for all locales of selected brands  \r\n- Embedded images  \r\n- Attached files  \r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, working on:  \r\n- **Zendesk apps**  \r\n- **Zendesk implementations**  \r\n- **Data migration projects**  \r\n\r\nLearn more at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support \r\n \r\nFor annual payment options or if you don’t have a credit card, contact us through our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n- Transfers ticket and user data to selected file formats. All data is encrypted in transit and at rest.\r\n- Data stored: Exported data is stored on our servers.\r\n- Retention: 30 days unless deleted by the user.\r\n- Secure backend processing with access limited to required integration permissions only.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**","raw_installation_instructions":"Use this app to export tickets with comments to CSV, XLSX, JSON or HTML files and Guide articles to HTML. \r\n\r\n### Install the app \r\n- Click install  \r\n- Open Zendesk Support and click the app's icon on the left pane.\r\n- Press **Continue** and grant the app access to your Zendesk \r\n\r\n### To start export\r\n- Click on **New Export** to start.\r\n- Select the type of items you want to export.\r\n- Enter the filter details.\r\n- Click on **Submit**. The export will be processed in the background.\r\n\r\nYou can find a detailed [Installation guide here](https://zendesk.oapps.io/hc/en-us/articles/360012595400).\r\n\r\n---\r\nPlease **[contact us](https://zendesk.oapps.io)** if you have any issues with the app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://235481.apps.zdusercontent.com/235481/assets/1772183216-78ac82475addcd5ba68b54f6bee3e9e8/logo-small.png","large_icon":"https://235481.apps.zdusercontent.com/235481/assets/1772183216-78ac82475addcd5ba68b54f6bee3e9e8/logo.png","screenshots":["https://235481.apps.zdusercontent.com/235481/assets/1772183216-78ac82475addcd5ba68b54f6bee3e9e8/screenshot-0.png","https://235481.apps.zdusercontent.com/235481/assets/1772183216-78ac82475addcd5ba68b54f6bee3e9e8/screenshot-1.png","https://235481.apps.zdusercontent.com/235481/assets/1772183216-78ac82475addcd5ba68b54f6bee3e9e8/screenshot-2.png"],"installation_count":597},{"id":236030,"name":"Brandify Reviews","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":818913,"app_id":236030,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-01-16T00:10:43Z","updated_at":"2020-01-16T00:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1344,"entity_id":236030,"app_id":236030,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-01-16T00:10:43.000Z","updated_at":"2020-01-16T00:10:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-01-16T00:10:41Z","updated_at":"2025-04-04T00:05:17Z","terms_conditions_url":null,"app_organization":{"id":2931,"name":"Brandify Development","email":"support@brandify.com","website":"www.brandify.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-01-16T00:10:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.meetsoci.com/"},"location_names":[],"last_update_time":"2020-01-23T19:06:01Z","owner_id":269519,"author_name":"Brandify","author_email":"support@brandify.com","author_url":"https://brandify.com","short_description":"Brandify Connects Your Local Reviews with Zendesk.","long_description":"\u003cp\u003eBrandify is an industry-leading provider of location-based digital marketing solutions that helps brands connect to their customers. \u003c/p\u003e\n\n\u003cp\u003eBrandify Reviews helps you connect your brand with consumers in the moment by leveraging the most comprehensive location technology solution in the market. Now you can leverage the power of Brandify Reviews within your Zendesk dashboard and simplify your review response strategy. \u003c/p\u003e\n\n\u003cp\u003eHere’s how it works with the Brandify Reviews subscription, we will automatically create a ticket in your Zendesk system: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive new Google reviews directly into your Zendesk\u003c/li\u003e\n\u003cli\u003eRead, reply to, tag, share and report the review from within Zendesk\u003c/li\u003e\n\u003cli\u003eReview replies auto populate the reputation management tools Brandify dashboard \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReduce the time and resources needed to monitor and respond to reviews. With the integrated app, you will streamline review management and response at scale within a single dashboard view. It’s just that simple to boost engagement and build trust with your customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eNote: To install this app, you’ll need accounts with both Zendesk and Brandify. You will be required to provide your Zendesk subdomain (e.g. brandify.zendesk.com).\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e3 Easy Steps:\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eEnter your Brandify username and password.\u003c/li\u003e\n\u003cli\u003eSelect the Brandify Account associated with your subscription. Press ‘Submit’ to instantly confirm your entry. Implementation of the Brandify Reviews app is now complete.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow all responses to Google Reviews will be managed and created in Zendesk. Zendesk agents can now reply to reviews captured in the Brandify dashboard via their Zendesk application.\u003c/p\u003e\n","raw_long_description":"Brandify is an industry-leading provider of location-based digital marketing solutions that helps brands connect to their customers. \n\nBrandify Reviews helps you connect your brand with consumers in the moment by leveraging the most comprehensive location technology solution in the market. Now you can leverage the power of Brandify Reviews within your Zendesk dashboard and simplify your review response strategy. \n\nHere’s how it works with the Brandify Reviews subscription, we will automatically create a ticket in your Zendesk system: \n\n* Receive new Google reviews directly into your Zendesk\n* Read, reply to, tag, share and report the review from within Zendesk\n* Review replies auto populate the reputation management tools Brandify dashboard \n\nReduce the time and resources needed to monitor and respond to reviews. With the integrated app, you will streamline review management and response at scale within a single dashboard view. It’s just that simple to boost engagement and build trust with your customers.\n\n---\nNote: To install this app, you’ll need accounts with both Zendesk and Brandify. You will be required to provide your Zendesk subdomain (e.g. brandify.zendesk.com).","raw_installation_instructions":"# 3 Easy Steps:\n1. Install the app from Zendesk Marketplace.\n2. Enter your Brandify username and password.\n3. Select the Brandify Account associated with your subscription. Press ‘Submit’ to instantly confirm your entry. Implementation of the Brandify Reviews app is now complete.\n\nNow all responses to Google Reviews will be managed and created in Zendesk. Zendesk agents can now reply to reviews captured in the Brandify dashboard via their Zendesk application.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://236030.apps.zdusercontent.com/236030/assets/1579727915-05b4322bdd203adaf8d0254960ef9ac4/logo-small.png","large_icon":"https://236030.apps.zdusercontent.com/236030/assets/1579727915-05b4322bdd203adaf8d0254960ef9ac4/logo.png","screenshots":["https://236030.apps.zdusercontent.com/236030/assets/1579727915-05b4322bdd203adaf8d0254960ef9ac4/screenshot-0.png","https://236030.apps.zdusercontent.com/236030/assets/1579727915-05b4322bdd203adaf8d0254960ef9ac4/screenshot-1.png","https://236030.apps.zdusercontent.com/236030/assets/1579727915-05b4322bdd203adaf8d0254960ef9ac4/screenshot-2.png"],"installation_count":2},{"id":236419,"name":"Polytomic","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":821560,"app_id":236419,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-01-18T17:28:58Z","updated_at":"2020-01-18T17:28:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":821559,"app_id":236419,"name":"token","kind":"text","required":true,"position":1,"created_at":"2020-01-18T17:28:58Z","updated_at":"2020-02-26T17:25:57Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":834491,"app_id":236419,"name":"deployment","kind":"text","required":false,"position":2,"created_at":"2020-02-05T23:30:31Z","updated_at":"2020-02-05T23:30:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":851771,"app_id":236419,"name":"polytomic_domain","kind":"text","required":false,"position":3,"created_at":"2020-03-04T22:58:30Z","updated_at":"2020-03-04T22:58:30Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":821558,"app_id":236419,"name":"root_url","kind":"hidden","required":false,"position":4,"created_at":"2020-01-18T17:28:57Z","updated_at":"2020-03-04T22:58:30Z","default_value":"https://zendesk.polytomic.net/index.html","secure":false,"scopes":null,"options":null}],"plans":[{"id":1352,"entity_id":236419,"app_id":236419,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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Chattermill uses cutting-edge AI to give your team real-time insight into what your customers are saying, giving you the power to create superior products and deliver exceptional service.\n\nChattermill helps with:\n\n- Aggregate **all your customer feedback and conversations in one place** with dozens of prebuilt integrations\n- Understand ticket **topics** / reasons for contact\n- **Sentiment** for each of the topics discussed\n- Advanced **CX reporting** with completely customisable dashboards\n- **CX Automation** (eg. create Zendesk tickets for NPS detractors, send a Slack message when a ticket mentions a topic)\n- Advanced **anomaly detection** and **alerting** for topics and sentiment\n\nLeading companies use Chattermill to find patterns in Zendesk data, pass the right insight to the right team and add intelligence and automation to their customer experience.","raw_installation_instructions":"Connect Chattermill with your Zendesk account via https://zendesk-integration.chattermill.io","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://238578.apps.zdusercontent.com/238578/assets/1603479652-8730c06d8d92b97c458c85fe2f6e5537/support/logo-small.png","large_icon":"https://238578.apps.zdusercontent.com/238578/assets/1603479652-8730c06d8d92b97c458c85fe2f6e5537/support/logo.png","screenshots":["https://238578.apps.zdusercontent.com/238578/assets/1603479652-8730c06d8d92b97c458c85fe2f6e5537/support/screenshot-0.png","https://238578.apps.zdusercontent.com/238578/assets/1603479652-8730c06d8d92b97c458c85fe2f6e5537/support/screenshot-1.png","https://238578.apps.zdusercontent.com/238578/assets/1603479652-8730c06d8d92b97c458c85fe2f6e5537/support/screenshot-2.png"],"installation_count":0},{"id":238868,"name":"Field*","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":833919,"app_id":238868,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-05T12:44:36Z","updated_at":"2020-02-05T12:44:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1772,"entity_id":238868,"app_id":238868,"amount":1495,"name":"Team","description":"\u003cp\u003eIf your team is more than 10 professionals. Use this plan to set any ticket field for any ticket type with any ticket status as required to fill with the Field*\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HCij6ClddFrMQaqXKH7TxJ7","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":663,"cost_type":"CostStripe","active":true,"created_at":"2020-08-05T20:36:31.000Z","updated_at":"2020-08-05T20:36:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1385,"entity_id":238868,"app_id":238868,"amount":100,"name":"Growing","description":"\u003cp\u003eIf your team is less than 10 professionals. Use this plan to set any ticket field for any ticket type with any ticket status as required to fill with the Field*\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_Gg8YGQimAzpIJZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":385,"cost_type":"CostStripe","active":true,"created_at":"2020-02-14T17:40:09.000Z","updated_at":"2020-02-14T17:40:09.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-02-05T12:44:34Z","updated_at":"2025-04-04T00:05:21Z","terms_conditions_url":"http://support-automation.solbeg.com/terms-of-use/","app_organization":{"id":2974,"name":"SolbegGroup, Inc ","email":"zendesk@solbeg.com","website":"https://support-automation.solbeg.com/","country_code":"US","stripe_account_id":"acct_1FhIsxClddFrMQaq","state":"published"},"locations":[2,3,4],"date_published":"2020-02-05T12:44:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-03-23T19:19:39Z","owner_id":269519,"author_name":"Solbeg","author_email":"zendesk@solbeg.com","author_url":"https://support-automation.solbeg.com/","short_description":"Now any ticket field for any ticket type with any ticket status can be required to fill with the Field*.","long_description":"\u003cp\u003eNow any ticket field for any ticket type with any ticket status can be required to fill with the Field*.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Descr_1.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain features:\u003c/strong\u003e\u003cbr\u003e\n- Applicable to any ticket type\u003cbr\u003e\n- Applicable to any ticket status\u003cbr\u003e\n- Applicable to any user ticket field\u003cbr\u003e\n- System aware\u003cbr\u003e\n- Advanced interface\u003cbr\u003e\n- Custom fields\u003c/p\u003e\n\n\u003cp\u003eAfter installing the application, you can use an additional page of field settings. On this page, the Administrator can see a list of all types of tickets / statuses / fields and make them obligatory depending on your workflow.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Descr_2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSightseeings\u003c/strong\u003e\u003cbr\u003e\n1. Ticket type - bookmarks at the top of the page\u003cbr\u003e\n2. Ticket status - the name of one of the columns\u003cbr\u003e\n2. Field - the name of one of the lines\u003cbr\u003e\n3. The checkbox requires to fill out with this type of ticket, in this status.\u003cbr\u003e\n4. Remember to click Save. Immediately after that, your settings will be applied to your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdditional details:\u003c/strong\u003e\u003cbr\u003e\n1. System fields – are not available for editing.\u003cbr\u003e\n2. The lines set by Admin Settings for Ticket Fields as Required to solve a ticket in the settings window are available on the Settings link.\u003cbr\u003e\n3. The settings of one type of ticket can be completely copied to another type.\u003cbr\u003e\n4. Custom fields – if the initial status of the ticket has fewer custom mandatory fields, then the transition from one status to another will be fail.\u003c/p\u003e\n\n\u003cp\u003eAfter successful installation your agents will see the notifications if some of the required fields are not filled. Please, notice that changes in the ticket won’t be saved.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eMake sure that you have an admin rights.\u003c/li\u003e\n\u003cli\u003eOpen Field* in the menu on the left\u003c/li\u003e\n\u003cli\u003eCreate some rules and save configuration\u003c/li\u003e\n\u003cli\u003eAgents can see notifications in the right top corner.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Now any ticket field for any ticket type with any ticket status can be required to fill with the Field*.\n\n![](https://support-automation.solbeg.com/Descr_1.png)\n\n**Main features:**\n- Applicable to any ticket type\n- Applicable to any ticket status\n- Applicable to any user ticket field\n- System aware\n- Advanced interface\n- Custom fields\n\nAfter installing the application, you can use an additional page of field settings. On this page, the Administrator can see a list of all types of tickets / statuses / fields and make them obligatory depending on your workflow.\n\n![](https://support-automation.solbeg.com/Descr_2.png)\n\n**Sightseeings**\n1. Ticket type - bookmarks at the top of the page\n2. Ticket status - the name of one of the columns\n2. Field - the name of one of the lines\n3. The checkbox requires to fill out with this type of ticket, in this status.\n4. Remember to click Save. Immediately after that, your settings will be applied to your Zendesk.\n\n**Additional details:**\n1. System fields – are not available for editing.\n2. The lines set by Admin Settings for Ticket Fields as Required to solve a ticket in the settings window are available on the Settings link.\n3. The settings of one type of ticket can be completely copied to another type.\n4. Custom fields – if the initial status of the ticket has fewer custom mandatory fields, then the transition from one status to another will be fail.\n\nAfter successful installation your agents will see the notifications if some of the required fields are not filled. Please, notice that changes in the ticket won’t be saved.","raw_installation_instructions":"1. Install the app\n2. Make sure that you have an admin rights.\n3. Open Field* in the menu on the left\n4. Create some rules and save configuration\n5. Agents can see notifications in the right top corner.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://238868.apps.zdusercontent.com/238868/assets/1679297268-9008377bd01a046cb8b532cd03dd11c0/logo-small.png","large_icon":"https://238868.apps.zdusercontent.com/238868/assets/1679297268-9008377bd01a046cb8b532cd03dd11c0/logo.png","screenshots":["https://238868.apps.zdusercontent.com/238868/assets/1679297268-9008377bd01a046cb8b532cd03dd11c0/screenshot-0.png","https://238868.apps.zdusercontent.com/238868/assets/1679297268-9008377bd01a046cb8b532cd03dd11c0/screenshot-1.png","https://238868.apps.zdusercontent.com/238868/assets/1679297268-9008377bd01a046cb8b532cd03dd11c0/screenshot-2.png"],"installation_count":2},{"id":239186,"name":"Survicate","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-06T18:54:51Z","updated_at":"2026-06-17T18:44:47Z","terms_conditions_url":null,"app_organization":{"id":2766,"name":"Survicate Customer Surveys","email":"support@survicate.com","website":"https://survicate.com/integrations/zendesk/?utm_source=zendesk.com\u0026utm_medium=referral","country_code":"PL","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2020-02-06T18:54:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://survicate.com/pricing?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk-marketplace"},"location_names":[],"last_update_time":"2026-06-17T18:44:45Z","owner_id":269519,"author_name":"Survicate","author_email":"support@survicate.com","author_url":"https://survicate.com/integrations/zendesk-survey/?utm_source=zendesk\u0026utm_medium=integrations\u0026utm_campaign=marketplace","short_description":"Collect customer feedback and sync insights directly to Zendesk","long_description":"\u003cp\u003eSurvicate is a customer feedback platform that helps you collect actionable insights right from Zendesk. Measure \u003cstrong\u003eNPS®\u003c/strong\u003e, \u003cstrong\u003eCSAT\u003c/strong\u003e, \u003cstrong\u003eCES\u003c/strong\u003e, and gather customer feedback through automated surveys embedded in emails and chats. Centralize all feedback in the Insights Hub and analyze it with AI to quickly uncover trends and opportunities.\u003c/p\u003e\n\n\u003cp\u003eSurvicate offers a free plan—why not \u003cstrong\u003e\u003ca href=\"https://survicate.com/integrations/zendesk-survey/?utm_source=zendesk\u0026utm_medium=integrations\u0026utm_campaign=marketplace\"\u003egive it a try\u003c/a\u003e\u003c/strong\u003e?\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCollect customer feedback by embedding NPS, CSAT, CES, or custom surveys directly into Zendesk emails, tickets, and chats.\u003c/li\u003e\n\u003cli\u003eAutomate survey distribution after ticket closure, chat resolution, or specific customer interactions while capturing customer emails, ticket IDs, and agent details for precise tracking.\u003c/li\u003e\n\u003cli\u003eAct on feedback in real time by updating ticket status, assigning tags, changing priority, or reassigning tickets based on survey responses. Create new Zendesk tickets automatically when feedback requires follow-ups.\u003c/li\u003e\n\u003cli\u003eIntegrate seamlessly with tools like Slack, HubSpot, and Google Sheets to improve workflows and centralize feedback management.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy use Survicate + Zendesk?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect Survicate with Zendesk in \u003cstrong\u003eone click\u003c/strong\u003e, no coding required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmbed the first survey question\u003c/strong\u003e directly into emails for up to 83% completion rates.\u003c/li\u003e\n\u003cli\u003eAct on responses immediately with \u003cstrong\u003eautomated ticket updates\u003c/strong\u003e and smart workflows.\u003c/li\u003e\n\u003cli\u003eSynchronize Zendesk tickets with Survicate\u0026#39;s Insights Hub to \u003cstrong\u003eautomatically categorize and analyze feedback\u003c/strong\u003e from this and your other sources using AI.\u003c/li\u003e\n\u003cli\u003eStore survey responses alongside support interactions to get a complete view of the customer experience.\u003c/li\u003e\n\u003cli\u003eSave and analyze responses even if customers don\u0026#39;t complete the entire survey.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePopular use cases:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMeasure customer satisfaction with \u003cstrong\u003eCSAT\u003c/strong\u003e, \u003cstrong\u003eCES\u003c/strong\u003e, \u003cstrong\u003eand NPS\u003c/strong\u003e surveys directly in Zendesk.\u003c/li\u003e\n\u003cli\u003eCollect post-ticket feedback to evaluate \u003cstrong\u003esupport agent performance\u003c/strong\u003e and improve service quality.\u003c/li\u003e\n\u003cli\u003eAutomate alerts for \u003cstrong\u003enegative feedback\u003c/strong\u003e to proactively address customer concerns.\u003c/li\u003e\n\u003cli\u003eEncourage \u003cstrong\u003ehappy customers\u003c/strong\u003e to leave testimonials or positive reviews.\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003eAI-driven\u003c/strong\u003e insights to identify common pain points and optimize customer support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet started today\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJoin 1,500+ companies like Atlassian and Pipedrive using Survicate to collect customer feedback. \u003cstrong\u003e\u003ca href=\"https://survicate.com/integrations/zendesk-survey/?utm_source=zendesk\u0026utm_medium=integrations\u0026utm_campaign=marketplace\"\u003eStart free today\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy \u0026amp; Data\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor details on what data this integration accesses, uses, and stores, please refer to our \u003cstrong\u003e\u003ca href=\"https://assets.survicate.com/docs/Survicate-Zendesk-Privacy-notice.pdf\"\u003eZendesk Integration Privacy Notice\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSetting up Survicate with Zendesk is quick and easy:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSign up or log in\u003c/strong\u003e to your Survicate account \u003cstrong\u003e\u003ca href=\"https://panel.survicate.com/#/signin\"\u003ehere\u003c/a\u003e\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate your first survey.\u003c/strong\u003e Choose \u0026#39;Email or Shareable Link\u0026#39; as your distribution method. Use an intuitive drag and drop builder to build your survey from scratch or generate an entire survey in seconds with an AI prompt. You can also browse over \u003cstrong\u003e100+ survey templates\u003c/strong\u003e for inspiration.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdd your survey to Zendesk emails.\u003c/strong\u003e Either share a direct link or embed the first question directly into an email using an HTML code. You\u0026#39;ll find both options in the \u003cstrong\u003e\u0026#39;Share\u0026#39;\u003c/strong\u003e tab of your survey settings.\u003cbr\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Zendesk allows HTML only in specific areas, listed \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408893263770-Where-can-I-use-Markdown-and-HTML-in-Zendesk-Support\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo synchronize Zendesk tickets with Survicate\u0026#39;s Insights Hub, follow the instructions \u003ca href=\"https://help.survicate.com/en/articles/9513518-zendesk-connect-zendesk-to-insights-hub\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAnalyze your results\u003c/strong\u003e. View overall trends or drill down into individual responses in the \u003cstrong\u003eSurvicate analysis dashboard\u003c/strong\u003e. Use AI-powered insights to detect patterns and improve customer experience.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Survicate is a customer feedback platform that helps you collect actionable insights right from Zendesk. Measure **NPS®**, **CSAT**, **CES**, and gather customer feedback through automated surveys embedded in emails and chats. Centralize all feedback in the Insights Hub and analyze it with AI to quickly uncover trends and opportunities.\n\nSurvicate offers a free plan—why not **[give it a try](https://survicate.com/integrations/zendesk-survey/?utm_source=zendesk\u0026utm_medium=integrations\u0026utm_campaign=marketplace)**?\n\n **How it works?**\n\n- Collect customer feedback by embedding NPS, CSAT, CES, or custom surveys directly into Zendesk emails, tickets, and chats.\n- Automate survey distribution after ticket closure, chat resolution, or specific customer interactions while capturing customer emails, ticket IDs, and agent details for precise tracking.\n- Act on feedback in real time by updating ticket status, assigning tags, changing priority, or reassigning tickets based on survey responses. Create new Zendesk tickets automatically when feedback requires follow-ups.\n- Integrate seamlessly with tools like Slack, HubSpot, and Google Sheets to improve workflows and centralize feedback management.\n\n**Why use Survicate + Zendesk?**\n\n- Connect Survicate with Zendesk in **one click**, no coding required.\n- **Embed the first survey question** directly into emails for up to 83% completion rates.\n- Act on responses immediately with **automated ticket updates** and smart workflows.\n- Synchronize Zendesk tickets with Survicate's Insights Hub to **automatically categorize and analyze feedback** from this and your other sources using AI.\n- Store survey responses alongside support interactions to get a complete view of the customer experience.\n- Save and analyze responses even if customers don't complete the entire survey.\n\n**Popular use cases:**\n\n- Measure customer satisfaction with **CSAT**, **CES**, **and NPS** surveys directly in Zendesk.\n- Collect post-ticket feedback to evaluate **support agent performance** and improve service quality.\n- Automate alerts for **negative feedback** to proactively address customer concerns.\n- Encourage **happy customers** to leave testimonials or positive reviews.\n- Use **AI-driven** insights to identify common pain points and optimize customer support.\n\n**Get started today**\n\nJoin 1,500+ companies like Atlassian and Pipedrive using Survicate to collect customer feedback. **[Start free today](https://survicate.com/integrations/zendesk-survey/?utm_source=zendesk\u0026utm_medium=integrations\u0026utm_campaign=marketplace)**.\n\n**Privacy \u0026 Data**\n\nFor details on what data this integration accesses, uses, and stores, please refer to our **[Zendesk Integration Privacy Notice](https://assets.survicate.com/docs/Survicate-Zendesk-Privacy-notice.pdf)**.","raw_installation_instructions":"Setting up Survicate with Zendesk is quick and easy:\n\n1. **Sign up or log in** to your Survicate account **[here](https://panel.survicate.com/#/signin)**.\n2. **Create your first survey.** Choose 'Email or Shareable Link' as your distribution method. Use an intuitive drag and drop builder to build your survey from scratch or generate an entire survey in seconds with an AI prompt. You can also browse over **100+ survey templates** for inspiration.\n3. **Add your survey to Zendesk emails.** Either share a direct link or embed the first question directly into an email using an HTML code. You'll find both options in the **'Share'** tab of your survey settings.\n  **Note:** Zendesk allows HTML only in specific areas, listed [here](https://support.zendesk.com/hc/en-us/articles/4408893263770-Where-can-I-use-Markdown-and-HTML-in-Zendesk-Support).\n\n4. To synchronize Zendesk tickets with Survicate's Insights Hub, follow the instructions [here](https://help.survicate.com/en/articles/9513518-zendesk-connect-zendesk-to-insights-hub).\n5. **Analyze your results**. View overall trends or drill down into individual responses in the **Survicate analysis dashboard**. Use AI-powered insights to detect patterns and improve customer experience.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://239186.apps.zdusercontent.com/239186/assets/1773058127-58508cafa1b60e858a6ba836ea470552/logo-small.png","large_icon":"https://239186.apps.zdusercontent.com/239186/assets/1773058127-58508cafa1b60e858a6ba836ea470552/logo.png","screenshots":["https://239186.apps.zdusercontent.com/239186/assets/1773058127-58508cafa1b60e858a6ba836ea470552/screenshot-0.png","https://239186.apps.zdusercontent.com/239186/assets/1773058127-58508cafa1b60e858a6ba836ea470552/screenshot-1.png","https://239186.apps.zdusercontent.com/239186/assets/1773058127-58508cafa1b60e858a6ba836ea470552/screenshot-2.png"],"installation_count":0},{"id":239490,"name":"Video and Cobrowse for Support by Blitzz","state":"published","version":"3.2.1","framework_version":"2.0","parameters":[{"id":838632,"app_id":239490,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-10T06:42:56Z","updated_at":"2020-02-10T06:42:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1998889,"app_id":239490,"name":"apikey","kind":"text","required":true,"position":1,"created_at":"2022-05-20T17:51:31Z","updated_at":"2022-05-20T17:51:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3743476,"app_id":239490,"name":"enable_video_support","kind":"checkbox","required":false,"position":2,"created_at":"2026-08-07T21:42:04Z","updated_at":"2026-08-07T21:42:04Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3743477,"app_id":239490,"name":"enable_cobrowse","kind":"checkbox","required":false,"position":3,"created_at":"2026-08-07T21:42:04Z","updated_at":"2026-08-07T21:42:04Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3743478,"app_id":239490,"name":"default_to_cobrowse","kind":"checkbox","required":false,"position":4,"created_at":"2026-08-07T21:42:04Z","updated_at":"2026-08-07T21:42:04Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1374,"entity_id":239490,"app_id":239490,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-10T06:42:58.000Z","updated_at":"2020-02-10T06:42:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-10T06:42:54Z","updated_at":"2026-09-03T19:44:50Z","terms_conditions_url":null,"app_organization":{"id":2967,"name":"Blitzz Visual Support","email":"support@blitzz.co","website":"https://www.blitzz.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,9,8],"date_published":"2020-02-10T06:42:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.blitzz.co/"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2026-09-03T19:44:47Z","owner_id":269519,"author_name":"Blitzz","author_email":"support@blitzz.co","author_url":"https://www.blitzz.co","short_description":"Remote Visual Assistance \u0026 Cobrowse for Call Centers and Remote Inspection.","long_description":"\u003cp\u003eBlitzz provides a user friendly, feature rich solution for remote video inspections, live video customer support, and cobrowse — without a customer app download. Support techs can remotely see a customer\u0026#39;s equipment, diagnose and solve issues, markup images and collaborate on solutions.\u003c/p\u003e\n\n\u003cp\u003eBlitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and lets you instantly see what your customers see on your website or Mobile App in real time and guide them through forms, orders and more.\u003c/p\u003e\n\n\u003cp\u003eBoth Video Support and Cobrowse are available inside the same Blitzz app. When both are enabled, agents switch between them using the top tabs on the ticket sidebar. Administrators can enable or disable each capability independently and choose which tab opens by default.\u003c/p\u003e\n\n\u003ch3\u003eFunctionality\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eVideo Support\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHigh-resolution image capture from live video\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime-stamped images with GPS locations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImage markup, zoom and OCR text extraction\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScreenshare, pointer and network quality display\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSession history per ticket — recordings, files and AI-generated call summaries\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrations with other applications and much more...\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCobrowse\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSingle-click cobrowse with no customer app required\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSession Replay and Enterprise Grade Security\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComputer and Mobile Co-browse\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLive visitor list with device detection, plus Enter Code to join a session\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSession History\u003c/h3\u003e\n\n\u003cp\u003eEvery video session created from a ticket is listed under the History sub-tab in Video Support. Open any session to view details, agent notes, captured images, in-app recording playback, chat attachments and OCR extracts, plus an AI-generated call summary with full transcript.\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eAgents use the Zendesk integration to send an SMS, Email or WhatsApp invite and start a video call — no customer app download. Images and artifacts are saved back to the Zendesk ticket. For Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or join via a code the customer shares.\u003c/p\u003e\n\n\u003ch3\u003eUse Cases\u003c/h3\u003e\n\n\u003cp\u003eBanking, Insurance, Telecom, Retail, Utilities, Travel \u0026amp; Hospitality, and Field Service \u0026amp; Warranty — for account management, claims processing, plan selection, guided billing, bookings and remote diagnosis.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://blitzz.co\"\u003eStart your free trial here\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy Notice\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e Agent email, name and role; Zendesk subdomain; ticket ID, context and tags for Cobrowse device identification.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Used:\u003c/strong\u003e Agent credentials sent to Blitzz servers for authentication; session images and notes written back to Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Stored:\u003c/strong\u003e OAuth tokens for the secure Blitzz–Zendesk connection.\u003c/p\u003e\n\n\u003cp\u003eFor more details: \u003ca href=\"https://blitzz.co/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eBlitzz App installation guide\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAgents can use the Zendesk integration to send an SMS, Email or WhatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.\u003c/p\u003e\n\n\u003cp\u003eFor Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or enter a code the customer shares to join a cobrowse session — again with no customer app download.\u003c/p\u003e\n\n\u003ch2\u003eInstallation steps:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Blitzz App in your Zendesk environment. (Instruction \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022178014-Using-the-Zendesk-Marketplace\"\u003ehere\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring the installation (and after as well), you can set restriction on who can access the Blitzz app. (Instruction \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps#ariaid-title4\"\u003ehere\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the app parameters:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAPI Key\u003c/strong\u003e — paste the key provided by Blitzz\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable Video Support\u003c/strong\u003e — shows the Video Support tab (enabled by default)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable Cobrowse\u003c/strong\u003e — shows the Cobrowse tab (disabled by default; requires the Cobrowse Add-On on your Blitzz plan)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDefault to Cobrowse\u003c/strong\u003e — when both are enabled, opens the app on the Cobrowse tab by default\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce installed, please contact \u003ca href=\"mailto:contact@blitzz.co\"\u003econtact@blitzz.co\u003c/a\u003e for activation of the service or to enable the Cobrowse Add-On on your account.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Blitzz provides a user friendly, feature rich solution for remote video inspections, live video customer support, and cobrowse — without a customer app download. Support techs can remotely see a customer's equipment, diagnose and solve issues, markup images and collaborate on solutions.\n\nBlitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and lets you instantly see what your customers see on your website or Mobile App in real time and guide them through forms, orders and more.\n\nBoth Video Support and Cobrowse are available inside the same Blitzz app. When both are enabled, agents switch between them using the top tabs on the ticket sidebar. Administrators can enable or disable each capability independently and choose which tab opens by default.\n\n### Functionality\n\n**Video Support**\n\n- High-resolution image capture from live video\n\n- Time-stamped images with GPS locations\n\n- Image markup, zoom and OCR text extraction\n\n- Screenshare, pointer and network quality display\n\n- Session history per ticket — recordings, files and AI-generated call summaries\n\n- Integrations with other applications and much more...\n\n**Cobrowse**\n\n- Single-click cobrowse with no customer app required\n\n- Session Replay and Enterprise Grade Security\n\n- Computer and Mobile Co-browse\n\n- Live visitor list with device detection, plus Enter Code to join a session\n\n### Session History\n\nEvery video session created from a ticket is listed under the History sub-tab in Video Support. Open any session to view details, agent notes, captured images, in-app recording playback, chat attachments and OCR extracts, plus an AI-generated call summary with full transcript.\n\n### How it works\n\nAgents use the Zendesk integration to send an SMS, Email or WhatsApp invite and start a video call — no customer app download. Images and artifacts are saved back to the Zendesk ticket. For Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or join via a code the customer shares.\n\n### Use Cases\n\nBanking, Insurance, Telecom, Retail, Utilities, Travel \u0026 Hospitality, and Field Service \u0026 Warranty — for account management, claims processing, plan selection, guided billing, bookings and remote diagnosis.\n\n[Start your free trial here](https://blitzz.co).\n\n### Privacy Notice\n\n**Data Accessed:** Agent email, name and role; Zendesk subdomain; ticket ID, context and tags for Cobrowse device identification.\n\n**Data Used:** Agent credentials sent to Blitzz servers for authentication; session images and notes written back to Zendesk tickets.\n\n**Data Stored:** OAuth tokens for the secure Blitzz–Zendesk connection.\n\nFor more details: [Privacy Policy](https://blitzz.co/privacy-policy)","raw_installation_instructions":"# Blitzz App installation guide\n\n**How it works:**\n\nAgents can use the Zendesk integration to send an SMS, Email or WhatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.\n\nFor Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or enter a code the customer shares to join a cobrowse session — again with no customer app download.\n\n## Installation steps:\n\n1. Install the Blitzz App in your Zendesk environment. (Instruction [here](https://support.zendesk.com/hc/en-us/articles/360022178014-Using-the-Zendesk-Marketplace))\n\n2. During the installation (and after as well), you can set restriction on who can access the Blitzz app. (Instruction [here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps#ariaid-title4))\n\n3. Configure the app parameters:\n\n   - **API Key** — paste the key provided by Blitzz\n\n   - **Enable Video Support** — shows the Video Support tab (enabled by default)\n\n   - **Enable Cobrowse** — shows the Cobrowse tab (disabled by default; requires the Cobrowse Add-On on your Blitzz plan)\n\n   - **Default to Cobrowse** — when both are enabled, opens the app on the Cobrowse tab by default\n\n4. Once installed, please contact [contact@blitzz.co](mailto:contact@blitzz.co) for activation of the service or to enable the Cobrowse Add-On on your account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://239490.apps.zdusercontent.com/239490/assets/1787734537-fa238a7ae59786e67a20ea50b371a198/support/logo-small.png","large_icon":"https://239490.apps.zdusercontent.com/239490/assets/1787734537-fa238a7ae59786e67a20ea50b371a198/support/logo.png","screenshots":["https://239490.apps.zdusercontent.com/239490/assets/1787734537-fa238a7ae59786e67a20ea50b371a198/support/screenshot-0.png","https://239490.apps.zdusercontent.com/239490/assets/1787734537-fa238a7ae59786e67a20ea50b371a198/support/screenshot-1.png","https://239490.apps.zdusercontent.com/239490/assets/1787734537-fa238a7ae59786e67a20ea50b371a198/support/screenshot-2.png"],"installation_count":13},{"id":239510,"name":"Africa's Talking Voice","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":838724,"app_id":239510,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-10T09:08:54Z","updated_at":"2020-02-10T09:08:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":842081,"app_id":239510,"name":"token","kind":"text","required":false,"position":1,"created_at":"2020-02-14T19:54:28Z","updated_at":"2020-02-14T19:54:28Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1376,"entity_id":239510,"app_id":239510,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-10T09:08:56.000Z","updated_at":"2020-02-10T09:08:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-10T09:08:53Z","updated_at":"2025-04-04T00:05:22Z","terms_conditions_url":null,"app_organization":{"id":2981,"name":"Africastalking Voice","email":"mwirigimichael@gmail.com","website":"https://africastalking.com","country_code":"KE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2020-02-10T09:08:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://africastalking.com/pricing"},"location_names":["top_bar"],"last_update_time":"2022-02-14T22:51:37Z","owner_id":269519,"author_name":"Africastalking Voice Team","author_email":"voice@africastalking.com","author_url":"https://www.africastalking.com","short_description":"Run and manage your call-center on a unified platform","long_description":"\u003ch2\u003eAfricastalking Voice\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e.)\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n Africa\u0026#39;s Talking Voice is a solution that enables users to make and receive calls though local numbers\u003cbr\u003e\u003cbr\u003e\n Pick a phone number and enrich your call-center experience through Africa\u0026#39;s Talking Voice. Your agents can easily receive, make and manage calls all across 3 African countries (Kenya, Uganda, Nigeria) \u003c/p\u003e\n\n\u003ch3\u003eHow it works:\u003c/h3\u003e\n\n\u003cp\u003eYou activate a support phone number (as many as you need) with prefixes +254, +256, +234, many more to come. This will show you as being online and can receive calls. When a call comes in, it will be routed to an available agent. If no agent is online, the caller will get a pre-recorded message requesting them to dial later.\u003cbr\u003e\u003cbr\u003e\n Agents will then be able to see these callers when they come back online and return the call for free!\u003c/p\u003e\n\n\u003ch3\u003eBenefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eProvides a unified call-center platform.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIncreases customer satisfaction by making sure all calls are answered and check for quality\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRaises Customer Service efficiency\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBetter pricing than most solutions on the market.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eInstallation  To setup Africa\u0026#39;s Talking Voice;\u003c/h2\u003e\n\n\u003cp\u003eDownload the tool here and plug into your Zendesk account.\u003cbr\u003e\u003cbr\u003e\n Contact \u003ca href=\"mailto:voice@africastalking.com\"\u003eour support team\u003c/a\u003e to hire a phone number and setup your pre-paid account.\u003c/p\u003e\n","raw_long_description":"## Africastalking Voice  \n **Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing).)**  \n Africa's Talking Voice is a solution that enables users to make and receive calls though local numbers  \n Pick a phone number and enrich your call-center experience through Africa's Talking Voice. Your agents can easily receive, make and manage calls all across 3 African countries (Kenya, Uganda, Nigeria) \n\n### How it works:  \n You activate a support phone number (as many as you need) with prefixes +254, +256, +234, many more to come. This will show you as being online and can receive calls. When a call comes in, it will be routed to an available agent. If no agent is online, the caller will get a pre-recorded message requesting them to dial later.  \n Agents will then be able to see these callers when they come back online and return the call for free!\n\n### Benefits:  \n\n* Provides a unified call-center platform.  \n* Increases customer satisfaction by making sure all calls are answered and check for quality  \n* Raises Customer Service efficiency  \n* Better pricing than most solutions on the market.","raw_installation_instructions":"## Installation  To setup Africa's Talking Voice;  \n Download the tool here and plug into your Zendesk account.  \n Contact [our support team](mailto:voice@africastalking.com) to hire a phone number and setup your pre-paid account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://239510.apps.zdusercontent.com/239510/assets/1644330256-f9e70e5da07ecca25ae31feee7479596/logo-small.png","large_icon":"https://239510.apps.zdusercontent.com/239510/assets/1644330256-f9e70e5da07ecca25ae31feee7479596/logo.png","screenshots":["https://239510.apps.zdusercontent.com/239510/assets/1644330256-f9e70e5da07ecca25ae31feee7479596/screenshot-0.png","https://239510.apps.zdusercontent.com/239510/assets/1644330256-f9e70e5da07ecca25ae31feee7479596/screenshot-1.png","https://239510.apps.zdusercontent.com/239510/assets/1644330256-f9e70e5da07ecca25ae31feee7479596/screenshot-2.png"],"installation_count":4},{"id":239826,"name":"Domo","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-11T22:15:55Z","updated_at":"2026-01-15T23:05:38Z","terms_conditions_url":null,"app_organization":{"id":2407,"name":"Domo","email":"support@domo.com","website":"https://www.domo.com/appstore/connector/zendesk-connector/overview?utm_source=zendesksupport\u0026utm_medium=referral\u0026utm_campaign=Organic_Other_Global\u0026utm_campid=701f2000001C6UTAA0","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2020-02-11T22:15:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.domo.com/pricing"},"location_names":[],"last_update_time":"2026-01-15T23:05:35Z","owner_id":269519,"author_name":"Domo","author_email":"info@domo.com","author_url":"https://www.domo.com","short_description":"Domo links your people, data, and systems to drive data-based decisions.","long_description":"\u003cp\u003eDomo makes data actionable, empowering your customer support with agility, scalability, and innovation. As a cloud-based platform, Domo completes your enterprise data strategy by connecting people, data, and systems across your organization. Leveraging AI and smart alerts, Domo keeps you ahead of customer needs. \u003cbr\u003e\nUse Domo’s Zendesk connector as your first step to prepare, visualize, and act on your data—or simply to transfer it to your preferred cloud data warehouse. Together, Domo + Zendesk provide real-time, 360-degree visibility into customer data, enabling proactive ticket creation and giving support agents quick access to comprehensive information for faster issue resolution. \u003c/p\u003e\n\n\u003cp\u003eData Privacy Policy: https://www.domo.com/company/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFind instructions to setup your Domo Zendesk connector at: https://knowledge.domo.com/Connect/Connecting\u003cem\u003eto\u003c/em\u003eData\u003cem\u003ewith\u003c/em\u003eConnectors/Configuring\u003cem\u003eEach\u003c/em\u003eConnector/Connectors\u003cem\u003efor\u003c/em\u003eCustomer\u003cem\u003eService/Zendesk\u003c/em\u003eConnector\u003c/p\u003e\n","raw_long_description":"Domo makes data actionable, empowering your customer support with agility, scalability, and innovation. As a cloud-based platform, Domo completes your enterprise data strategy by connecting people, data, and systems across your organization. Leveraging AI and smart alerts, Domo keeps you ahead of customer needs. \nUse Domo’s Zendesk connector as your first step to prepare, visualize, and act on your data—or simply to transfer it to your preferred cloud data warehouse. Together, Domo + Zendesk provide real-time, 360-degree visibility into customer data, enabling proactive ticket creation and giving support agents quick access to comprehensive information for faster issue resolution. \n\nData Privacy Policy: https://www.domo.com/company/privacy-policy\n","raw_installation_instructions":"Find instructions to setup your Domo Zendesk connector at: https://knowledge.domo.com/Connect/Connecting_to_Data_with_Connectors/Configuring_Each_Connector/Connectors_for_Customer_Service/Zendesk_Connector","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://239826.apps.zdusercontent.com/239826/assets/1767644485-851414a529be22b975792afaab5df401/logo-small.png","large_icon":"https://239826.apps.zdusercontent.com/239826/assets/1767644485-851414a529be22b975792afaab5df401/logo.png","screenshots":["https://239826.apps.zdusercontent.com/239826/assets/1767644485-851414a529be22b975792afaab5df401/screenshot-0.png","https://239826.apps.zdusercontent.com/239826/assets/1767644485-851414a529be22b975792afaab5df401/screenshot-1.png","https://239826.apps.zdusercontent.com/239826/assets/1767644485-851414a529be22b975792afaab5df401/screenshot-2.png"],"installation_count":0},{"id":239900,"name":"OnePgr","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":840356,"app_id":239900,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-12T14:33:14Z","updated_at":"2020-02-12T14:33:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1382,"entity_id":239900,"app_id":239900,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-12T14:33:15.000Z","updated_at":"2020-02-12T14:33:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-12T14:33:12Z","updated_at":"2025-04-04T00:05:22Z","terms_conditions_url":null,"app_organization":{"id":2919,"name":"OnePgr","email":"rajiv@onepgr.com","website":"https://onepgr.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-02-12T14:33:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://onepgr.com/pricing_sales.html"},"location_names":["ticket_sidebar"],"last_update_time":"2020-03-04T22:01:04Z","owner_id":269519,"author_name":"Onepgr","author_email":"support@onepgr.com","author_url":"https://onepgr.com","short_description":"Communication \u0026 Collaboration platform to help your organizational workflow.","long_description":"\u003cp\u003eOnePgr gives you the ability to:\u003c/p\u003e\n\n\u003cp\u003e1 Rapidly deliver technical support assistance and/or customer service to your customers using live support tools such as desktop sharing and integrated audio/video-conferencing. \u003c/p\u003e\n\n\u003cp\u003eInstant recordings allow your team to keep track of customer meetings, review meeting transcription, analyze the call to assess and improve the support process.\u003c/p\u003e\n\n\u003cp\u003eDirectly communicate with your customer on phone or send SMS using Zendesk. Collaborate with your support team and ticket responder to better solve the issues of your customer and fast through video chat and sharing documents. Automatically generated team directory allows support representatives to pull in subject matter experts for faster resolution of incidents.\u003c/p\u003e\n\n\u003cp\u003eOnePgr Customer portals allow you to set up workspaces with documents for the lifespan of the ticket and beyond allowing for customer to easily access provided information in one location.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use the OnePgr app, you must:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free OnePgr account at onegpr.com/signup if you don’t have already as you need OnePgr login info to use the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect any one of your existing assigned Zendesk ticket and in the sidebar, you will find OnePgr section with a link to Sign in (if you haven\u0026#39;t signed in yet). Click the link to signin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign in to OnePgr \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the ticket details page or open any one of your assigned tickets. In the sidebar, there will be a button with \u0026#39;Open in OnePgr\u0026#39;. The link will open the OnePgr page for the corresponding ticket with all the required details automatically filled up. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"OnePgr gives you the ability to:\n\n1 Rapidly deliver technical support assistance and/or customer service to your customers using live support tools such as desktop sharing and integrated audio/video-conferencing. \n\nInstant recordings allow your team to keep track of customer meetings, review meeting transcription, analyze the call to assess and improve the support process.\n\n Directly communicate with your customer on phone or send SMS using Zendesk. Collaborate with your support team and ticket responder to better solve the issues of your customer and fast through video chat and sharing documents. Automatically generated team directory allows support representatives to pull in subject matter experts for faster resolution of incidents.\n\n OnePgr Customer portals allow you to set up workspaces with documents for the lifespan of the ticket and beyond allowing for customer to easily access provided information in one location.","raw_installation_instructions":"To use the OnePgr app, you must:\n\n1. Install the app. \n\n2. Sign up for a free OnePgr account at onegpr.com/signup if you don’t have already as you need OnePgr login info to use the app.\n\n3. Select any one of your existing assigned Zendesk ticket and in the sidebar, you will find OnePgr section with a link to Sign in (if you haven't signed in yet). Click the link to signin.\n\n4. Sign in to OnePgr \n\n5. Refresh the ticket details page or open any one of your assigned tickets. In the sidebar, there will be a button with 'Open in OnePgr'. The link will open the OnePgr page for the corresponding ticket with all the required details automatically filled up. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://239900.apps.zdusercontent.com/239900/assets/1583328557-49f73e6c4a4ae7c9fee5a50fdb39803b/logo-small.png","large_icon":"https://239900.apps.zdusercontent.com/239900/assets/1583328557-49f73e6c4a4ae7c9fee5a50fdb39803b/logo.png","screenshots":["https://239900.apps.zdusercontent.com/239900/assets/1583328557-49f73e6c4a4ae7c9fee5a50fdb39803b/screenshot-0.png","https://239900.apps.zdusercontent.com/239900/assets/1583328557-49f73e6c4a4ae7c9fee5a50fdb39803b/screenshot-1.png","https://239900.apps.zdusercontent.com/239900/assets/1583328557-49f73e6c4a4ae7c9fee5a50fdb39803b/screenshot-2.png"],"installation_count":0},{"id":240244,"name":"Unite","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":842090,"app_id":240244,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-14T21:05:55Z","updated_at":"2020-02-14T21:05:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1386,"entity_id":240244,"app_id":240244,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-14T21:05:57.000Z","updated_at":"2020-02-14T21:05:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-14T21:05:53Z","updated_at":"2026-02-03T22:55:36Z","terms_conditions_url":null,"app_organization":{"id":2780,"name":"Intermedia","email":"support@intermedia.net","website":"https://intermedia.net","country_code":"US","stripe_account_id":null,"state":null},"locations":[6,3,5,7,1],"date_published":"2020-02-14T21:05:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.intermedia.com/"},"location_names":["organization_sidebar","ticket_sidebar","user_sidebar","background","top_bar"],"last_update_time":"2026-02-03T22:55:32Z","owner_id":269519,"author_name":"Intermedia","author_email":"extendowner@intermedia.net","author_url":"https://www.intermedia.com/","short_description":"Integrate your Unite business phone system with Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnite\u003c/strong\u003e is a full-featured \u003cem\u003eUCaaS\u003c/em\u003e solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrate key functionalities of Unite into Zendesk to increase employee productivity and deliver a more personalized experience. \u003c/p\u003e\n\n\u003ch5\u003eFeatures:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrated calling: Easily place calls using Unite directly within Zendesk.\u003c/li\u003e\n\u003cli\u003eScreen Pops: Pull up existing customer tickets on incoming calls.\u003c/li\u003e\n\u003cli\u003eAdvanced ticketing: Quickly create support tickets for existing customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eBenefits:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease productivity: Embed Unite into everyday business applications to automate business workflows and maximize employee efficiency.\u003c/li\u003e\n\u003cli\u003eDrive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\u003c/li\u003e\n\u003cli\u003eStreamline workflows: Saves agents time from switching between applications.\u003c/li\u003e\n\u003cli\u003eEasy to use: Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy:https://www.intermedia.com/intermedia-privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your Control Panel then navigate to: \u003cem\u003eVoice Services \u0026gt; App \u0026amp; Integrations \u0026gt; Manage Integrations\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eAdd your Zendesk domain to the list of authorized domains.\u003c/li\u003e\n\u003cli\u003eOnce Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Unite application in the Zendesk Apps Marketplace (\u003cem\u003eApps \u0026gt; Marketplace \u0026gt; Click Unite App\u003c/em\u003e). \u003c/li\u003e\n\u003cli\u003eOn the Unite app page, click “\u003cem\u003eInstall App\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eProvide a title for the application and finish the installation. For example, “\u003cem\u003eUnite\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eUnite will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Unite credentials to be able to place calls, receive screen pops and manage tickets.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.intermedia.com/app/articles/detail/a_id/16956/kw/zendesk\"\u003eFor more information, read the full administration guide here.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\n\n**Unite** is a full-featured *UCaaS* solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \n\nSeamlessly integrate key functionalities of Unite into Zendesk to increase employee productivity and deliver a more personalized experience. \n\n#####Features: \n* Integrated calling: Easily place calls using Unite directly within Zendesk.\n* Screen Pops: Pull up existing customer tickets on incoming calls.\n* Advanced ticketing: Quickly create support tickets for existing customers.\n\n#####Benefits:\n* Increase productivity: Embed Unite into everyday business applications to automate business workflows and maximize employee efficiency.\n* Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\n* Streamline workflows: Saves agents time from switching between applications.\n* Easy to use: Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\n\nPrivacy policy:https://www.intermedia.com/intermedia-privacy-policy","raw_installation_instructions":"1. Log in to your Control Panel then navigate to: *Voice Services \u003e App \u0026 Integrations \u003e Manage Integrations*.\n2. Add your Zendesk domain to the list of authorized domains.\n3. Once Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Unite application in the Zendesk Apps Marketplace (*Apps \u003e Marketplace \u003e Click Unite App*). \n4. On the Unite app page, click “*Install App*”.\n5. Provide a title for the application and finish the installation. For example, “*Unite*”.\n6. Unite will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Unite credentials to be able to place calls, receive screen pops and manage tickets.\n\n[For more information, read the full administration guide here.](https://support.intermedia.com/app/articles/detail/a_id/16956/kw/zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://240244.apps.zdusercontent.com/240244/assets/1769170082-eb003715cb30f5dc16a125cb9503f0e1/logo-small.png","large_icon":"https://240244.apps.zdusercontent.com/240244/assets/1769170082-eb003715cb30f5dc16a125cb9503f0e1/logo.png","screenshots":["https://240244.apps.zdusercontent.com/240244/assets/1769170082-eb003715cb30f5dc16a125cb9503f0e1/screenshot-0.png","https://240244.apps.zdusercontent.com/240244/assets/1769170082-eb003715cb30f5dc16a125cb9503f0e1/screenshot-1.png","https://240244.apps.zdusercontent.com/240244/assets/1769170082-eb003715cb30f5dc16a125cb9503f0e1/screenshot-2.png"],"installation_count":18},{"id":240245,"name":"Elevate","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":842093,"app_id":240245,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-14T21:07:25Z","updated_at":"2020-02-14T21:07:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1387,"entity_id":240245,"app_id":240245,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-14T21:07:26.000Z","updated_at":"2020-02-14T21:07:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-14T21:07:23Z","updated_at":"2026-01-26T21:40:58Z","terms_conditions_url":null,"app_organization":{"id":2785,"name":"Serverdata","email":"support@serverdata.net","website":"https://serverdata.net","country_code":"US","stripe_account_id":null,"state":null},"locations":[6,3,5,7,1],"date_published":"2020-02-14T21:07:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.intermedia.com/"},"location_names":["organization_sidebar","ticket_sidebar","user_sidebar","background","top_bar"],"last_update_time":"2026-01-26T21:40:54Z","owner_id":269519,"author_name":"Serverdata","author_email":"elevateintegrations@serverdata.net","author_url":"https://go.serverdata.net/elevate-zendesk-integration","short_description":"Integrate your Elevate business phone system with Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eElevate\u003c/strong\u003e is a full-featured \u003cem\u003eUCaaS\u003c/em\u003e solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrate key functionalities of Elevate into Zendesk to increase employee productivity and deliver a more personalized experience. \u003c/p\u003e\n\n\u003ch5\u003eFeatures:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrated calling: Easily place calls using Elevate directly within Zendesk.\u003c/li\u003e\n\u003cli\u003eScreen Pops: Pull up existing customer tickets on incoming calls.\u003c/li\u003e\n\u003cli\u003eAdvanced ticketing: Quickly create support tickets for existing customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eBenefits:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease productivity: Embed Elevate into everyday business applications to automate business workflows and maximize employee efficiency.\u003c/li\u003e\n\u003cli\u003eDrive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\u003c/li\u003e\n\u003cli\u003eStreamline workflows: Saves agents time from switching between applications.\u003c/li\u003e\n\u003cli\u003eEasy to use: Elevate for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy:https://www.serverdata.net/legal/privacy-policy.php\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your Control Panel then navigate to: \u003cem\u003eVoice Services \u0026gt; App \u0026amp; Integrations \u0026gt; Manage Integrations\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eAdd your Zendesk domain to the list of authorized domains.\u003c/li\u003e\n\u003cli\u003eOnce Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Elevate application in the Zendesk Apps Marketplace (\u003cem\u003eApps \u0026gt; Marketplace \u0026gt; Click Elevate App\u003c/em\u003e). \u003c/li\u003e\n\u003cli\u003eOn the Elevate app page, click “\u003cem\u003eInstall App\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eProvide a title for the application and finish the installation. For example, “\u003cem\u003eElevate\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eElevate will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Elevate credentials to be able to place calls, receive screen pops and manage tickets.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.serverdata.net/app/articles/detail/a_id/16956/kw/zendesk\"\u003eFor more information, read the full administration guide here.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\n\n**Elevate** is a full-featured *UCaaS* solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \n\nSeamlessly integrate key functionalities of Elevate into Zendesk to increase employee productivity and deliver a more personalized experience. \n\n#####Features: \n* Integrated calling: Easily place calls using Elevate directly within Zendesk.\n* Screen Pops: Pull up existing customer tickets on incoming calls.\n* Advanced ticketing: Quickly create support tickets for existing customers.\n\n#####Benefits:\n* Increase productivity: Embed Elevate into everyday business applications to automate business workflows and maximize employee efficiency.\n* Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\n* Streamline workflows: Saves agents time from switching between applications.\n* Easy to use: Elevate for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\n\nPrivacy policy:https://www.serverdata.net/legal/privacy-policy.php","raw_installation_instructions":"1. Log in to your Control Panel then navigate to: *Voice Services \u003e App \u0026 Integrations \u003e Manage Integrations*.\n2. Add your Zendesk domain to the list of authorized domains.\n3. Once Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Elevate application in the Zendesk Apps Marketplace (*Apps \u003e Marketplace \u003e Click Elevate App*). \n4. On the Elevate app page, click “*Install App*”.\n5. Provide a title for the application and finish the installation. For example, “*Elevate*”.\n6. Elevate will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Elevate credentials to be able to place calls, receive screen pops and manage tickets.\n\n[For more information, read the full administration guide here.](https://support.serverdata.net/app/articles/detail/a_id/16956/kw/zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://240245.apps.zdusercontent.com/240245/assets/1769169950-5d3a8be4a349567bdce733ee23cdaa4e/logo-small.png","large_icon":"https://240245.apps.zdusercontent.com/240245/assets/1769169950-5d3a8be4a349567bdce733ee23cdaa4e/logo.png","screenshots":["https://240245.apps.zdusercontent.com/240245/assets/1769169950-5d3a8be4a349567bdce733ee23cdaa4e/screenshot-0.png","https://240245.apps.zdusercontent.com/240245/assets/1769169950-5d3a8be4a349567bdce733ee23cdaa4e/screenshot-1.png","https://240245.apps.zdusercontent.com/240245/assets/1769169950-5d3a8be4a349567bdce733ee23cdaa4e/screenshot-2.png"],"installation_count":14},{"id":240353,"name":"Extended Search and Export","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":842479,"app_id":240353,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-17T07:27:32Z","updated_at":"2020-02-17T07:27:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1773,"entity_id":240353,"app_id":240353,"amount":2995,"name":"Team","description":"\u003cp\u003eIf your team is more than 5 professionals. Use this plan to search tickets with complex criteria and export the results without limitations.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HCjDTClddFrMQaqLdWDzv3H","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":664,"cost_type":"CostStripe","active":true,"created_at":"2020-08-05T20:46:12.000Z","updated_at":"2020-08-05T20:46:12.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1414,"entity_id":240353,"app_id":240353,"amount":300,"name":"Growing","description":"\u003cp\u003eIf your team is less than 5 professionals. Use this plan to search tickets with complex criteria and export the results without limitations.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_GjZ6V7r5aJQLo0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":407,"cost_type":"CostStripe","active":true,"created_at":"2020-03-02T19:07:54.000Z","updated_at":"2020-03-02T19:07:54.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-02-17T07:27:31Z","updated_at":"2025-04-04T00:05:23Z","terms_conditions_url":"http://support-automation.solbeg.com/terms-of-use/","app_organization":{"id":2974,"name":"SolbegGroup, Inc ","email":"zendesk@solbeg.com","website":"https://support-automation.solbeg.com/","country_code":"US","stripe_account_id":"acct_1FhIsxClddFrMQaq","state":"published"},"locations":[2],"date_published":"2020-02-17T07:27:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2023-02-16T19:38:09Z","owner_id":269519,"author_name":"Solbeg","author_email":"zendesk@solbeg.com","author_url":"https://support-automation.solbeg.com/","short_description":"Search tickets with complex criteria and export the results without limitations.","long_description":"\u003cp\u003eExtended Search and Export extension helps to search necessary tickets, set complex criteria, and export search results to CSV files without limitations  by number of entries.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisual extended search by ticket fields;\u003c/li\u003e\n\u003cli\u003eUseful filters to simplify a search;\u003c/li\u003e\n\u003cli\u003eCustom ticket field visibility in search results table;\u003c/li\u003e\n\u003cli\u003eUnlimited number of entries for the exporting;\u003c/li\u003e\n\u003cli\u003eExport search results to CSV file with the possibility to use a custom delimiter;\u003c/li\u003e\n\u003cli\u003eUser-friendly interface.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAfter installing the extension, you can use the Search bar that provides access to Zendesk Search API for complex queries creation.\u003c/p\u003e\n\n\u003cp\u003eTo simplify the workflow, you can use the Filters section with either simple or complex visual filters:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBasic filters by Status, Type, Priority are implemented in the app;\u003c/li\u003e\n\u003cli\u003eTag filter contains included and excluded options;\u003c/li\u003e\n\u003cli\u003eDifferent types of dates (Create date, Update date, etc.) in\ndifferent combinations (greater/less than, between, exclude, etc.);\u003c/li\u003e\n\u003cli\u003eSearch by Subject and Description and even Custom ticket fields;\u003c/li\u003e\n\u003cli\u003eVarious Requester fields (Organization, Submitter, CC and Channel);\u003c/li\u003e\n\u003cli\u003eAssignee or Group fields of ticket and their combinations;\u003c/li\u003e\n\u003cli\u003eAll search parameters can be used simultaneously, thus making search\nquery as complex as possible.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Screenshot_1.png\" alt=\"enter image description here\"\u003e     \u003c/p\u003e\n\n\u003cp\u003eThe Columns section consists of the various ticket fields, that can be shown or hidden. The Search results table does contain commonly used ticket fields as columns headers. You can display even Description field, that contains the very first comment in the ticket.\u003c/p\u003e\n\n\u003cp\u003eBased on the configuration view you can export search results to CSV file by selecting any of three options:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport the search results from the current page (maximum 100\nrecords);\u003c/li\u003e\n\u003cli\u003eExport all the search results in the query, \u003cstrong\u003ewithout any quantity\nrestrictions\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Screenshot_2.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e  Install the app.\u003c/li\u003e\n\u003cli\u003e  Open Extended Search and Export in the menu on the left side.\u003c/li\u003e\n\u003cli\u003e  Create the search query.\u003c/li\u003e\n\u003cli\u003e  Check the results and export it to CSV file.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Extended Search and Export extension helps to search necessary tickets, set complex criteria, and export search results to CSV files without limitations  by number of entries.\n\n**Main features:**\n\n - Visual extended search by ticket fields;\n - Useful filters to simplify a search;\n - Custom ticket field visibility in search results table;\n - Unlimited number of entries for the exporting;\n - Export search results to CSV file with the possibility to use a custom delimiter;\n - User-friendly interface.\n\n\nAfter installing the extension, you can use the Search bar that provides access to Zendesk Search API for complex queries creation.\n\nTo simplify the workflow, you can use the Filters section with either simple or complex visual filters:\n\n - Basic filters by Status, Type, Priority are implemented in the app;\n - Tag filter contains included and excluded options;\n - Different types of dates (Create date, Update date, etc.) in\n   different combinations (greater/less than, between, exclude, etc.);\n - Search by Subject and Description and even Custom ticket fields;\n - Various Requester fields (Organization, Submitter, CC and Channel);\n - Assignee or Group fields of ticket and their combinations;\n - All search parameters can be used simultaneously, thus making search\n   query as complex as possible.\n\n![enter image description here](https://support-automation.solbeg.com/Screenshot_1.png)\t\t\n\n\nThe Columns section consists of the various ticket fields, that can be shown or hidden. The Search results table does contain commonly used ticket fields as columns headers. You can display even Description field, that contains the very first comment in the ticket.\n\nBased on the configuration view you can export search results to CSV file by selecting any of three options:\n\n - Export the search results from the current page (maximum 100\n   records);\n - Export all the search results in the query, **without any quantity\n   restrictions**.\n\n![enter image description here](https://support-automation.solbeg.com/Screenshot_2.png)\n","raw_installation_instructions":"1.   Install the app.\n2.   Open Extended Search and Export in the menu on the left side.\n3.   Create the search query.\n4.   Check the results and export it to CSV file.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://240353.apps.zdusercontent.com/240353/assets/1676450171-de320812db380a9bbe6ff531a645defd/logo-small.png","large_icon":"https://240353.apps.zdusercontent.com/240353/assets/1676450171-de320812db380a9bbe6ff531a645defd/logo.png","screenshots":["https://240353.apps.zdusercontent.com/240353/assets/1676450171-de320812db380a9bbe6ff531a645defd/screenshot-0.png","https://240353.apps.zdusercontent.com/240353/assets/1676450171-de320812db380a9bbe6ff531a645defd/screenshot-1.png","https://240353.apps.zdusercontent.com/240353/assets/1676450171-de320812db380a9bbe6ff531a645defd/screenshot-2.png"],"installation_count":11},{"id":240644,"name":"Bulk Macro/Dynamic Content Management","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":843892,"app_id":240644,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-19T03:23:31Z","updated_at":"2020-02-19T03:23:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1400,"entity_id":240644,"app_id":240644,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-19T03:23:33.000Z","updated_at":"2020-02-19T03:23:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":4,"count":{"5":5,"1":3,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"164237774","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-19T03:23:30Z","updated_at":"2025-04-04T00:05:23Z","terms_conditions_url":null,"app_organization":{"id":2451,"name":"Editz","email":"noor@nahtapp.com","website":"https://editzapp.com/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2020-02-19T03:23:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://contentmacroedit.herokuapp.com/stripe/purchase?subdomain=z3n-trianglecapital"},"location_names":["nav_bar"],"last_update_time":"2020-04-27T17:41:19Z","owner_id":269519,"author_name":"Jason Noor","author_email":"noor@nahtapp.com","author_url":"https://github.com/TheJimFactor/Content-Macro-Edit/","short_description":"Bulk update macros and dynamic content","long_description":"\u003cp\u003eBulk Macro/Dynamic Content Management helps you save time when updating your Macros and Dynamic Content. Allowing you to update multiple at once, not only updating the content in the Macros and Dynamic Content at once but also the statuses and who they are assigned too.  \u003c/p\u003e\n\n\u003cp\u003ePowerful\u003cbr\u003e\u003cbr\u003e\nEasy to use\u003cbr\u003e\u003cbr\u003e\nScalable  \u003c/p\u003e\n\n\u003cp\u003eWe help make it easy to manage your Zendesk account, saving you time, and decreasing the chance of sending a Macro or Dynamic Content that needs to be updated quickly.  \u003c/p\u003e\n\n\u003cp\u003ePlease note, this app will not work for agents that don\u0026#39;t have access to editing Macros or Dynamic Content.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick install\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the left you will see the new icon that you can open\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you have the ability to update Macros and Dynamic Content then you will be able to use this tool\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Bulk Macro/Dynamic Content Management helps you save time when updating your Macros and Dynamic Content. Allowing you to update multiple at once, not only updating the content in the Macros and Dynamic Content at once but also the statuses and who they are assigned too.  \n  \nPowerful  \nEasy to use  \nScalable  \n  \nWe help make it easy to manage your Zendesk account, saving you time, and decreasing the chance of sending a Macro or Dynamic Content that needs to be updated quickly.  \n  \nPlease note, this app will not work for agents that don't have access to editing Macros or Dynamic Content.","raw_installation_instructions":"1. Click install  \n2. On the left you will see the new icon that you can open  \n3. 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It also includes a Ticket grid that can be deployed within Dynamics 365 that allows users to view, update and create tickets from the Dynamics 365 system. All views can be customized to display additional data from the Zendesk Tickets or Dynamics 365 entities, including custom fields.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWatch\u003c/strong\u003e \u003ca href=\"https://www.youtube.com/watch?v=thUV4iLAYOc\"\u003eOverview Video\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove customer satisfaction with better conversations\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet more visibility on relevant customer data, such as customer account size or contract status, from Microsoft Dynamics 365 on Zendesk ticket pages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSync your Sales and Support teams for faster resolutions\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStay up to date on the status of the account and customer with the ability to view, update and create tickets in Microsoft Dynamics 365, with a live connection to Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Views\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncludes Popdock App Edition account to allow for customizations to the default Zendesk and Dynamics 365 Lists.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConnections can be set up to view data from additional systems, such as your ERP, eCommerce platform, payment gateway, shipping carriers, and more.  Additional Connections require \u003ca href=\"https://www.eonesolutions.com/compare-popdock-pricing-and-plans/\"\u003ePopdock Business or Premium\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eActions\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eAvailable in Dynamics 365\u003cbr\u003e\u003cbr\u003e\n * Open Contact in Dynamics 365\u003cbr\u003e\u003cbr\u003e\n * Change priority\u003cbr\u003e\u003cbr\u003e\n * Change status\u003cbr\u003e\u003cbr\u003e\n * Create Ticket\u003cbr\u003e\u003cbr\u003e\n * Open Ticket in Zendesk\u003cbr\u003e\u003cbr\u003e\n * Set Ticket as spam  \u003c/p\u003e\n\n\u003cp\u003eAvailable in Zendesk\u003cbr\u003e\u003cbr\u003e\n * Update Contact\u003cbr\u003e\u003cbr\u003e\n * Create Contact\u003cbr\u003e\u003cbr\u003e\n * Open Contact in Dynamics 365\u003cbr\u003e\u003cbr\u003e\n * Update Account\u003cbr\u003e\u003cbr\u003e\n * Open Account in Dynamics 365\u003cbr\u003e\u003cbr\u003e\n * Update Opportunity\u003cbr\u003e\u003cbr\u003e\n * Open Opportunity in Dynamics 365\u003cbr\u003e\u003cbr\u003e\n * Search Contacts\u003cbr\u003e\u003cbr\u003e\n * Search Accounts  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompatibility\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMicrosoft Dynamics 365 Customer Engagement (CE)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMicrosoft Dynamics 365 Sales \u003c/li\u003e\n\u003cli\u003eMicrosoft Dynamics CRM 2016+ On-Premise (non ADFS) \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003epowered by Popdock\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstall the Dynamics 365 App in Zendesk\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://apps.popdock.com/Create/ZendeskDynamics365Crm\"\u003eRegister your app here to receive your Widget IDs and complete setup.\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the Zendesk App in Dynamics 365\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncluded with Subscription - contact zendesk@popdock.com to complete Dynamics 365 Installation.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app connects to Popdock\u0026#39;s secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Dynamics 365 Sales data primarily). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.\u003c/p\u003e\n","raw_long_description":"Deliver a complete view of your customers for your Agents as well as your Sales team with a dynamic two-way \u0026quot;virtual\u0026quot; integration between Zendesk Ticket data and Microsoft Dynamics 365 data.  \n\n The Dynamics 365 Connector allows Account, Contact, and Opportunity data from Dynamics 365 to be displayed when viewing a Ticket, User or Organization within Zendesk. It also includes a Ticket grid that can be deployed within Dynamics 365 that allows users to view, update and create tickets from the Dynamics 365 system. All views can be customized to display additional data from the Zendesk Tickets or Dynamics 365 entities, including custom fields.  \n\n **Watch** [Overview Video](https://www.youtube.com/watch?v=thUV4iLAYOc)  \n\n **Improve customer satisfaction with better conversations**  \n\n * Get more visibility on relevant customer data, such as customer account size or contract status, from Microsoft Dynamics 365 on Zendesk ticket pages.  \n * Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.  \n\n **Sync your Sales and Support teams for faster resolutions**  \n\n * Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.  \n * Stay up to date on the status of the account and customer with the ability to view, update and create tickets in Microsoft Dynamics 365, with a live connection to Zendesk.  \n\n **Custom Views** \n\n * Includes Popdock App Edition account to allow for customizations to the default Zendesk and Dynamics 365 Lists.  \n * Connections can be set up to view data from additional systems, such as your ERP, eCommerce platform, payment gateway, shipping carriers, and more.  Additional Connections require [Popdock Business or Premium](https://www.eonesolutions.com/compare-popdock-pricing-and-plans/)  \n\n **Actions**  \n\n Available in Dynamics 365  \n * Open Contact in Dynamics 365  \n * Change priority  \n * Change status  \n * Create Ticket  \n * Open Ticket in Zendesk  \n * Set Ticket as spam  \n\n Available in Zendesk  \n * Update Contact  \n * Create Contact  \n * Open Contact in Dynamics 365  \n * Update Account  \n * Open Account in Dynamics 365  \n * Update Opportunity  \n * Open Opportunity in Dynamics 365  \n * Search Contacts  \n * Search Accounts  \n\n **Compatibility**  \n\n * Microsoft Dynamics 365 Customer Engagement (CE)  \n * Microsoft Dynamics 365 Sales \n * Microsoft Dynamics CRM 2016+ On-Premise (non ADFS) \n\n **powered by Popdock**","raw_installation_instructions":"**Install the Dynamics 365 App in Zendesk**  \n\n * [Register your app here to receive your Widget IDs and complete setup.](https://apps.popdock.com/Create/ZendeskDynamics365Crm)  \n\n **Install the Zendesk App in Dynamics 365**  \n\n * Included with Subscription - contact zendesk@popdock.com to complete Dynamics 365 Installation.  \n\n This app connects to Popdock's secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Dynamics 365 Sales data primarily). No data is stored by this app beyond your active session. 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Paligo makes that happen.\u003c/strong\u003e As AI copilots, chatbots, and self-service become central to customer experience, the quality of your Help Center content matters more than ever. Inconsistent and outdated articles don\u0026#39;t just frustrate customers, they undermine the AI tools you rely on to resolve issues faster. Paligo is a component content management system (CCMS) that integrates directly with Zendesk Knowledge. You create structured, reusable content in Paligo and publish it to your Help Center across brands, products, and languages from a single source of truth. \u003cstrong\u003eWhy it matters\u003c/strong\u003e Zendesk Knowledge\u0026#39;s native editor works for straightforward knowledge bases. But as documentation grows, keeping articles consistent across brands and languages gets harder. Content gets duplicated. Updates get missed. AI tools return incomplete or conflicting answers. Paligo solves this. Structured content means every topic is written once and reused wherever it\u0026#39;s needed. Update it once, and after publishing, it updates across every article and channel, automatically. That same structure, enriched with metadata and taxonomy, gives AI tools the clean, organized content they need to deliver reliable responses. \u003cstrong\u003eWhat you can do\u003c/strong\u003e * Write once, reuse everywhere: Update a topic once and it updates in every article where it appears. No more duplicated content to track. * Publish to multiple Zendesk brands: Manage content for multiple brands or sub-domains from one place. * Control publishing: Publish articles as live or draft. Map publications and topics directly to Zendesk categories and sections. * Set advanced options with Preflight: Apply labels, visibility, filters, variables, and audience-specific content before you publish. * Translate with built-in workflows: Publish in multiple languages with integrated translation management, AI translation, and XLIFF export/import. * Publish beyond Zendesk: The same source content can also go to HTML5, PDF, Salesforce Knowledge, ServiceNow, and other channels. * Make your content AI-ready: Structured content with metadata and taxonomies helps AI copilots, chatbots, and search tools return accurate, context-aware answers. \u003cstrong\u003eWho it\u0026#39;s for\u003c/strong\u003e Technical writers, documentation managers, and knowledge teams who need to scale Help Center content beyond what Zendesk Knowledge\u0026#39;s native editor supports - especially teams managing multi-product, multi-brand, or multilingual documentation. \u003cstrong\u003eGet started\u003c/strong\u003e Paligo requires a subscription. Visit \u003ca href=\"http://paligo.net\"\u003epaligo.net\u003c/a\u003e to learn more. See Paligo\u0026#39;s \u003ca href=\"https://paligo.net/integrations/zendesk/\"\u003eZendesk integration information\u003c/a\u003e for more details. View our \u003ca href=\"https://paligo.net/privacy/\"\u003eprivacy policy here.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact Paligo at \u003ca href=\"https://paligo.net/contact/\"\u003epaligo.net/contact\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Your Help Center content needs to scale. Paligo makes that happen.** As AI copilots, chatbots, and self-service become central to customer experience, the quality of your Help Center content matters more than ever. Inconsistent and outdated articles don't just frustrate customers, they undermine the AI tools you rely on to resolve issues faster. Paligo is a component content management system (CCMS) that integrates directly with Zendesk Knowledge. You create structured, reusable content in Paligo and publish it to your Help Center across brands, products, and languages from a single source of truth. **Why it matters** Zendesk Knowledge's native editor works for straightforward knowledge bases. But as documentation grows, keeping articles consistent across brands and languages gets harder. Content gets duplicated. Updates get missed. AI tools return incomplete or conflicting answers. Paligo solves this. Structured content means every topic is written once and reused wherever it's needed. Update it once, and after publishing, it updates across every article and channel, automatically. That same structure, enriched with metadata and taxonomy, gives AI tools the clean, organized content they need to deliver reliable responses. **What you can do** * Write once, reuse everywhere: Update a topic once and it updates in every article where it appears. No more duplicated content to track. * Publish to multiple Zendesk brands: Manage content for multiple brands or sub-domains from one place. * Control publishing: Publish articles as live or draft. Map publications and topics directly to Zendesk categories and sections. * Set advanced options with Preflight: Apply labels, visibility, filters, variables, and audience-specific content before you publish. * Translate with built-in workflows: Publish in multiple languages with integrated translation management, AI translation, and XLIFF export/import. * Publish beyond Zendesk: The same source content can also go to HTML5, PDF, Salesforce Knowledge, ServiceNow, and other channels. * Make your content AI-ready: Structured content with metadata and taxonomies helps AI copilots, chatbots, and search tools return accurate, context-aware answers. **Who it's for** Technical writers, documentation managers, and knowledge teams who need to scale Help Center content beyond what Zendesk Knowledge's native editor supports - especially teams managing multi-product, multi-brand, or multilingual documentation. **Get started** Paligo requires a subscription. Visit [paligo.net](http://paligo.net) to learn more. See Paligo's [Zendesk integration information](https://paligo.net/integrations/zendesk/) for more details. View our [privacy policy here.](https://paligo.net/privacy/)","raw_installation_instructions":"Contact Paligo at [paligo.net/contact](https://paligo.net/contact/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://241430.apps.zdusercontent.com/241430/assets/1778226075-6b2a2fb5e33f47ecaa302c5c3e962fc1/logo-small.png","large_icon":"https://241430.apps.zdusercontent.com/241430/assets/1778226075-6b2a2fb5e33f47ecaa302c5c3e962fc1/logo.png","screenshots":["https://241430.apps.zdusercontent.com/241430/assets/1778226075-6b2a2fb5e33f47ecaa302c5c3e962fc1/screenshot-0.png","https://241430.apps.zdusercontent.com/241430/assets/1778226075-6b2a2fb5e33f47ecaa302c5c3e962fc1/screenshot-1.png","https://241430.apps.zdusercontent.com/241430/assets/1778226075-6b2a2fb5e33f47ecaa302c5c3e962fc1/screenshot-2.png"],"installation_count":0},{"id":241521,"name":"Stella Connect","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":847972,"app_id":241521,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-26T19:04:49Z","updated_at":"2020-02-26T19:04:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":847971,"app_id":241521,"name":"stellaProductionApiKey","kind":"text","required":false,"position":1,"created_at":"2020-02-26T19:04:49Z","updated_at":"2020-02-26T19:04:49Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1409,"entity_id":241521,"app_id":241521,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-26T19:04:51.000Z","updated_at":"2020-02-26T19:04:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#079992","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-26T19:04:47Z","updated_at":"2025-04-04T00:05:24Z","terms_conditions_url":null,"app_organization":{"id":1704,"name":"Medallia Inc.","email":"connectsupport@stellaservice.com","website":"www.stellaconnect.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2020-02-26T19:04:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://info.stellaconnect.com/request-product-demonstration"},"location_names":["nav_bar"],"last_update_time":"2020-09-02T16:50:55Z","owner_id":269519,"author_name":"Stella Connect","author_email":"support@stellaconnect.com","author_url":"https://www.stellaconnect.com","short_description":"Empower frontline teams with real-time customer feedback, QA, and coaching","long_description":"\u003ch2\u003eThe official Stella Connect app for Zendesk.\u003c/h2\u003e\n\n\u003cp\u003eStella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.\u003cbr\u003e\u003cbr\u003e\n With Stella Connect, you can capture agent-level performance insights and use them to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStreamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeliver in-the-moment coaching to help your agents perform at their best\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eScale your team more cost-effectively with a platform that scales with you\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDrive sales and reduce agent attrition - happier front-line teams make for happier customers\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePower incentive and reward programs that keep your agents engaged and motivated\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRun high impact service recovery programs to turn negative customer experiences into positives\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eOur Zendesk integration enables you to:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet pre-defined rules to automatically send out feedback requests after tickets are solved\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInclude interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLink customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context \u003c/li\u003e\n\u003cli\u003eView your Stella Connect survey results in Zendesk Explore for flexible CSAT reporting\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate a service recovery workflow to make things right with customers after subpar service interactions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView, play, annotate and score transcripts and recordings from Zendesk in Stella Connect \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://stellaconnect.com/2020/06/17/stella-connect-commercial/\"\u003e\u003cimg src=\"https://stellaconnect.com/wp-content/uploads/2020/09/Stella_Connect-Video-Screen-.png\" alt=\"Check out our quick product overview!\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eWe are proud to be used by brands that range from disruptive startups through to billion dollar public companies\u003c/h2\u003e\n\n\u003cp\u003e“In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level.” Nick Martin, \u2028Head of Customer Experience at Harry’s \u003c/p\u003e\n\n\u003ch2\u003eHave questions?\u003c/h2\u003e\n\n\u003cp\u003eOur team is ready to help, reach out at partnerships@stellaconnect.com. We also regularly have webinars where we dive into all things CX, and our platform stellaconnect.com/events.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, \u003ca href=\"http://www.stellaconnect.com\"\u003econtact our team\u003c/a\u003e to discuss the best Stella Connect package for your needs. Stella Connect is priced on a simple, per-seat basis. Once you’ve selected the features you need for your workflow, our integration is quick and easy. There are five simple steps to follow: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate a Target\u003c/strong\u003e: Leverage our flexible API to create your Stella Connect integration  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Triggers\u003c/strong\u003e: Triggers will be automatically created for each support channel you choose  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Exclusion Tiggers\u003c/strong\u003e: These are custom rules you can put in place for interactions that you do not want to send a Stella Connect survey for  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTest\u003c/strong\u003e: Assign a test email address and use your test API key so you can safely review and refine the Stella Connect experience before going live  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMove to Production\u003c/strong\u003e: Set your integration to Production to start automatically triggering Stella Connect surveys when support interactions are solved\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## The official Stella Connect app for Zendesk.  \n\n Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.  \n With Stella Connect, you can capture agent-level performance insights and use them to: \n\n * Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT  \n * Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight  \n * Deliver in-the-moment coaching to help your agents perform at their best  \n * Scale your team more cost-effectively with a platform that scales with you  \n * Drive sales and reduce agent attrition - happier front-line teams make for happier customers  \n * Power incentive and reward programs that keep your agents engaged and motivated  \n * Run high impact service recovery programs to turn negative customer experiences into positives  \n\n## Our Zendesk integration enables you to:  \n\n * Set pre-defined rules to automatically send out feedback requests after tickets are solved  \n * Include interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive  \n * Link customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context \n * View your Stella Connect survey results in Zendesk Explore for flexible CSAT reporting  \n * Create a service recovery workflow to make things right with customers after subpar service interactions  \n * Import Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions  \n * View, play, annotate and score transcripts and recordings from Zendesk in Stella Connect \n\n [![Check out our quick product overview!](https://stellaconnect.com/wp-content/uploads/2020/09/Stella_Connect-Video-Screen-.png)](https://stellaconnect.com/2020/06/17/stella-connect-commercial/) \n\n## We are proud to be used by brands that range from disruptive startups through to billion dollar public companies \n “In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level.” Nick Martin, \u2028Head of Customer Experience at Harry’s \n\n## Have questions? \n Our team is ready to help, reach out at partnerships@stellaconnect.com. We also regularly have webinars where we dive into all things CX, and our platform stellaconnect.com/events.","raw_installation_instructions":"To get started, [contact our team](http://www.stellaconnect.com) to discuss the best Stella Connect package for your needs. Stella Connect is priced on a simple, per-seat basis. Once you’ve selected the features you need for your workflow, our integration is quick and easy. There are five simple steps to follow: \n\n 1. **Create a Target**: Leverage our flexible API to create your Stella Connect integration  \n\n 2. **Create Triggers**: Triggers will be automatically created for each support channel you choose  \n\n 3. **Create Exclusion Tiggers**: These are custom rules you can put in place for interactions that you do not want to send a Stella Connect survey for  \n\n 4. **Test**: Assign a test email address and use your test API key so you can safely review and refine the Stella Connect experience before going live  \n\n 5. **Move to Production**: Set your integration to Production to start automatically triggering Stella Connect surveys when support interactions are solved","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://241521.apps.zdusercontent.com/241521/assets/1598986998-29934aab26915c5409789f98fbb04e36/logo-small.png","large_icon":"https://241521.apps.zdusercontent.com/241521/assets/1598986998-29934aab26915c5409789f98fbb04e36/logo.png","screenshots":["https://241521.apps.zdusercontent.com/241521/assets/1598986998-29934aab26915c5409789f98fbb04e36/screenshot-0.png","https://241521.apps.zdusercontent.com/241521/assets/1598986998-29934aab26915c5409789f98fbb04e36/screenshot-1.png","https://241521.apps.zdusercontent.com/241521/assets/1598986998-29934aab26915c5409789f98fbb04e36/screenshot-2.png"],"installation_count":72},{"id":242806,"name":"Viibe for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":852974,"app_id":242806,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-09T00:26:47Z","updated_at":"2020-03-09T00:26:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":852971,"app_id":242806,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2020-03-09T00:26:47Z","updated_at":"2021-12-09T19:20:59Z","default_value":"example.viibe.pro","secure":false,"scopes":null,"options":null},{"id":852972,"app_id":242806,"name":"ngrok","kind":"hidden","required":false,"position":2,"created_at":"2020-03-09T00:26:47Z","updated_at":"2021-12-09T19:20:59Z","default_value":"https://1f2022b1.ngrok.io","secure":false,"scopes":null,"options":null},{"id":852973,"app_id":242806,"name":"isRunningInDev","kind":"hidden","required":false,"position":3,"created_at":"2020-03-09T00:26:47Z","updated_at":"2021-12-09T19:20:59Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2147023,"app_id":242806,"name":"authDomain","kind":"hidden","required":false,"position":4,"created_at":"2022-09-14T17:51:59Z","updated_at":"2022-09-14T17:51:59Z","default_value":"auth.viibe.pro","secure":false,"scopes":null,"options":null}],"plans":[{"id":1421,"entity_id":242806,"app_id":242806,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-09T00:26:49.000Z","updated_at":"2020-03-09T00:26:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":18,"average":5,"count":{"5":18,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#443D8F","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-09T00:26:45Z","updated_at":"2026-09-17T08:19:56Z","terms_conditions_url":null,"app_organization":{"id":3040,"name":"ViiBE Communication","email":"contact@viibe.co","website":"viibe.co","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,7,4,8,14],"date_published":"2020-03-09T00:26:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://viibe.co/pricing/"},"location_names":["ticket_sidebar","background","new_ticket_sidebar"],"last_update_time":"2022-11-08T19:08:06Z","owner_id":269519,"author_name":"ViiBE Communication","author_email":"contact@viibe.co","author_url":"https://viibe.co","short_description":"ViiBE is a video-assistance and ticketing webapp designed for help desk support","long_description":"\u003cp\u003eViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer pain points prior to integrating ViiBE into Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Voice communications are limited when detailing with technical incidents\u003c/li\u003e\n\u003cli\u003e  Customers in need of assistance have difficulties making their issues understood\u003c/li\u003e\n\u003cli\u003e  Subsequent incomplete diagnosis of the problem\u003c/li\u003e\n\u003cli\u003e  Needing several calls to establish an accurate diagnosis (low FCR)\u003c/li\u003e\n\u003cli\u003e  Long lasting customer device and machine downtime\u003c/li\u003e\n\u003cli\u003e  Expensive travels for technicians to help customers\u003c/li\u003e\n\u003cli\u003e  Too long of time to resolve incidents, leading to unsatisfied customers (low NPS)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat is our service?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office.\u003c/p\u003e\n\n\u003cp\u003eOnce the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls.\u003c/p\u003e\n\n\u003cp\u003eIn the communication interface, a help desk agent can send a link to the customer in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eViiBE call features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Superimposing one’s pointer over the video feed\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e  Taking high-quality pictures and drawing on them\u003c/li\u003e\n\u003cli\u003e  Sending and saving files\u003c/li\u003e\n\u003cli\u003e  Sending messages in the chat box\u003c/li\u003e\n\u003cli\u003e  Sharing one’s screen\u003c/li\u003e\n\u003cli\u003e  Choosing to analyse the scene via the front or the back camera\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhen the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eEach call creates a new ticket which is accessible in the back-office. The statistics for the tickets are available on a dashboard which is accessible for call center management.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis entire process can be completed in less than 30 minutes!\u003c/p\u003e\n\n\u003ch5\u003eStep 1: Click the install button above.\u003c/h5\u003e\n\n\u003ch5\u003eStep 2: If you don’t have any ViiBE domain, choose one and it will be created in less than 30 minutes.\u003c/h5\u003e\n\n\u003ch5\u003eStep 3: You are ready to make ViiBE video calls within Zendesk!\u003c/h5\u003e\n","raw_long_description":"ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.\n\n**Customer pain points prior to integrating ViiBE into Zendesk:**\n\n-   Voice communications are limited when detailing with technical incidents\n-   Customers in need of assistance have difficulties making their issues understood\n-   Subsequent incomplete diagnosis of the problem\n-   Needing several calls to establish an accurate diagnosis (low FCR)\n-   Long lasting customer device and machine downtime\n-   Expensive travels for technicians to help customers\n-   Too long of time to resolve incidents, leading to unsatisfied customers (low NPS)\n\nWith ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%.\n\n\n**What is our service?**\n\nWe provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office.\n\nOnce the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls.\n\nIn the communication interface, a help desk agent can send a link to the customer in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.\n\n**ViiBE call features:**\n\n-   Superimposing one’s pointer over the video feed    \n-   Taking high-quality pictures and drawing on them\n-   Sending and saving files\n-   Sending messages in the chat box\n-   Sharing one’s screen\n-   Choosing to analyse the scene via the front or the back camera\n\nWhen the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.\n\nEach call creates a new ticket which is accessible in the back-office. 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You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_GtwKbJ6r4PjUNJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":956,"cost_type":"CostStripe","active":true,"created_at":"2022-07-07T16:37:23.000Z","updated_at":"2026-04-29T16:52:43.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":396}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":"UA-117527564-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-03-13T08:01:17Z","updated_at":"2026-04-29T16:52:44Z","terms_conditions_url":"https://myplaylist.io/terms","app_organization":{"id":1610,"name":"Playlist","email":"support@myplaylist.io","website":"https://myplaylist.io","country_code":"US","stripe_account_id":"acct_1CEnFQFvgvstJImS","state":"published"},"locations":[2,3,4,7],"date_published":"2020-03-13T08:01:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2026-04-29T16:52:37Z","owner_id":269519,"author_name":"Playlist","author_email":"support@myplaylist.io","author_url":"https://myplaylist.io","short_description":"Merge duplicate tickets directly from the ticket sidebar","long_description":"\u003cp\u003e\u003ca href=\"https://myplaylist.io/zendesk/ticket-merge-app\"\u003e\u003cimg src=\"https://d1he9ho3dhzm0u.cloudfront.net/assets/ticket-merge-video-cover.png\" alt=\"Ticket Merge App Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eMerge tickets directly from the ticket sidebar without switching screens. Select duplicates, click Merge. That\u0026#39;s it.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically flag potential duplicates from the same requester\u003c/li\u003e\n\u003cli\u003eMerge multiple tickets with one click from the ticket sidebar\u003c/li\u003e\n\u003cli\u003eCarry over comments with their original timestamps\u003c/li\u003e\n\u003cli\u003eCustomize merge comments with placeholders\u003c/li\u003e\n\u003cli\u003eRoll up tags and priority\u003c/li\u003e\n\u003cli\u003eRestrict to tickets within the agent\u0026#39;s groups\u003c/li\u003e\n\u003cli\u003eShow only tickets with a matching brand\u003c/li\u003e\n\u003cli\u003eEnforce required fields before merging\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTry it for free\u003c/h1\u003e\n\n\u003cp\u003eSign up today for a 14-day free trial. Use code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e at signup. No credit card needed. Cancel anytime by uninstalling.\u003c/p\u003e\n\n\u003ch1\u003eNeed automatic merging?\u003c/h1\u003e\n\n\u003cp\u003eSee \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/310589/auto-merge/\"\u003eAuto Merge\u003c/a\u003e if you need to merge tickets automatically without agent involvement.\u003c/p\u003e\n\n\u003ch1\u003eData handling \u0026amp; privacy\u003c/h1\u003e\n\n\u003cp\u003eTicket Merge runs entirely in your browser inside Zendesk. No data is sent to or stored on our servers. See our \u003ca href=\"https://myplaylist.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e for more details.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFree for sandbox accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start your 14-day free trial, install the app directly from the Marketplace. Use coupon code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e at checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\u003c/p\u003e\n\n\u003ch2\u003eOnly need it for specific agents?\u003c/h2\u003e\n\n\u003cp\u003eYou can limit Ticket Merge to select agents by \u003ca href=\"https://help.myplaylist.io/hc/articles/360026253012\"\u003eenabling group restrictions\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cp\u003eOnce installed, open setup (merge icon on the left navigation bar) to configure the app. \u003ca href=\"https://myplaylist.io/zendesk/ticket-merge-app\"\u003eWatch the demo\u003c/a\u003e for a quick walkthrough.\u003c/p\u003e\n","raw_long_description":"[![Ticket Merge App Demo](https://d1he9ho3dhzm0u.cloudfront.net/assets/ticket-merge-video-cover.png)](https://myplaylist.io/zendesk/ticket-merge-app)\n\nMerge tickets directly from the ticket sidebar without switching screens. Select duplicates, click Merge. That's it.\n\n# Features\n* Automatically flag potential duplicates from the same requester\n* Merge multiple tickets with one click from the ticket sidebar\n* Carry over comments with their original timestamps\n* Customize merge comments with placeholders\n* Roll up tags and priority\n* Restrict to tickets within the agent's groups\n* Show only tickets with a matching brand\n* Enforce required fields before merging\n\n# Try it for free\nSign up today for a 14-day free trial. Use code **TRIALWOCC** at signup. No credit card needed. Cancel anytime by uninstalling.\n\n# Need automatic merging?\nSee [Auto Merge](https://www.zendesk.com/marketplace/apps/support/310589/auto-merge/) if you need to merge tickets automatically without agent involvement.\n\n# Data handling \u0026 privacy\nTicket Merge runs entirely in your browser inside Zendesk. No data is sent to or stored on our servers. See our [Privacy Policy](https://myplaylist.io/privacy) for more details.\n\n---\nFree for sandbox accounts.","raw_installation_instructions":"To start your 14-day free trial, install the app directly from the Marketplace. Use coupon code **TRIALWOCC** at checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\n\n## Only need it for specific agents?\nYou can limit Ticket Merge to select agents by [enabling group restrictions](https://help.myplaylist.io/hc/articles/360026253012).\n\n## Setup\nOnce installed, open setup (merge icon on the left navigation bar) to configure the app. [Watch the demo](https://myplaylist.io/zendesk/ticket-merge-app) for a quick walkthrough.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://243500.apps.zdusercontent.com/243500/assets/1775977255-7b3ae4c4cc2f4b3f21f68c55da8cf5a2/logo-small.png","large_icon":"https://243500.apps.zdusercontent.com/243500/assets/1775977255-7b3ae4c4cc2f4b3f21f68c55da8cf5a2/logo.png","screenshots":["https://243500.apps.zdusercontent.com/243500/assets/1775977255-7b3ae4c4cc2f4b3f21f68c55da8cf5a2/screenshot-0.png","https://243500.apps.zdusercontent.com/243500/assets/1775977255-7b3ae4c4cc2f4b3f21f68c55da8cf5a2/screenshot-1.png","https://243500.apps.zdusercontent.com/243500/assets/1775977255-7b3ae4c4cc2f4b3f21f68c55da8cf5a2/screenshot-2.png"],"installation_count":77},{"id":243789,"name":"Asana Integration By IntegrateCloud FREE","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":856658,"app_id":243789,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-16T03:57:22Z","updated_at":"2020-03-16T03:57:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1431,"entity_id":243789,"app_id":243789,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-16T03:57:24.000Z","updated_at":"2020-03-16T03:57:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"5":1,"3":1,"1":0,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-16T03:57:20Z","updated_at":"2025-04-04T00:05:27Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-03-16T03:57:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integratecloud.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-11-17T17:04:43Z","owner_id":269519,"author_name":"Integratecloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Zendesk-Asana Integration Lite IntegrateCloud. Quickly integrate Zendesk Asana","long_description":"\u003cp\u003eAsana Integration By IntegrateCloud Free App allows the users to create Asana tasks right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Asana task. In addition, it allows Agents to notify Asana team by sending comments inside Zendesk Support. \u003c/p\u003e\n\n\u003cp\u003eYou can check the working demo of the App \u003ca href=\"https://integratecloud.com/zendesk-Asana/\" title=\"Zendesk Asana APP\"\u003ehere\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813757741/12-b-7-w-qg-8-e-cddb-yr-mk.gif\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe App has 4 tabs,\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate task\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink task\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify\u003c/strong\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate task:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the Create task tab it loads the Asana project, Asana task type and based on the selection it will load all the Asana fields like reporter, assignee custom fields The User can make the selection and click on Create task which would create task in Asana and then display the corresponding Asana Id in the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/1jy40w6r0z/1607944875435/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092720720/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink task:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple Asana tasks.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092757777/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThis tab allows the user to send notifications to the Asana team which would show up as comments in Asana.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/kthtzffuit/1608177049671/image.png\" alt=\"Asana\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk Asana integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-asana-connector\"\u003ehttps://support.integratecloud.com/zendesk-asana-connector\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into your Zendesk account and navigate to \u003cstrong\u003e\u0026#39;Admin\u0026#39;\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003e\u0026#39;Marketplace\u0026#39;\u003c/strong\u003e under \u003cstrong\u003e\u0026#39;Apps\u0026#39;\u003c/strong\u003e , and look for \u003cstrong\u003e\u0026#39;IntegrateCloud Zendesk Asana Integration App\u0026#39;\u003c/strong\u003e then click \u003cstrong\u003e\u0026#39;Install\u0026#39;\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to any existing ticket. \u003c/li\u003e\n\u003cli\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \u003c/li\u003e\n\u003cli\u003eOnce the app is installed, click on Begin Configuration button. \u003c/li\u003e\n\u003cli\u003eA screen will be displayed where you need to enter your Zendesk Credentials using API Token. For help please click on the following link: [https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-] \u003c/li\u003e\n\u003cli\u003eOnce you entered the credentials click on the submit button. \u003c/li\u003e\n\u003cli\u003eOnce Zendesk credentials are authenticated you will be presented with Asana page where you will enter the Asana credentials and sub domain. \u003c/li\u003e\n\u003cli\u003eClick on submit button (Once credentials are verified) then a message is displayed as \u003cstrong\u003e\u0026#39;Setup is successful\u0026#39;\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eClick on the close button and now you can start creating Asana tasks.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Asana Integration By IntegrateCloud Free App allows the users to create Asana tasks right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Asana task. In addition, it allows Agents to notify Asana team by sending comments inside Zendesk Support. \n\nYou can check the working demo of the App [here](https://integratecloud.com/zendesk-Asana/ 'Zendesk Asana APP') \n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813757741/12-b-7-w-qg-8-e-cddb-yr-mk.gif)\n\n **Features** \n\n The App has 4 tabs,\n\n **Create task** \n\n **Link task** \n\n **Notify**. \n\n **Create task:** \n\n When clicked on the Create task tab it loads the Asana project, Asana task type and based on the selection it will load all the Asana fields like reporter, assignee custom fields The User can make the selection and click on Create task which would create task in Asana and then display the corresponding Asana Id in the App. \n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/1jy40w6r0z/1607944875435/image.png)\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092720720/image.png)\n\n **Link task:** \n\n This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple Asana tasks.\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/e9vmd8mj73/1608092757777/image.png)\n\n **Notify:** \n\n This tab allows the user to send notifications to the Asana team which would show up as comments in Asana.\n\n![Asana](https://files.helpdocs.io/4eyz2q3b1t/articles/kthtzffuit/1608177049671/image.png)\n\n**Note:** The Zendesk Asana integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-asana-connector\u003e.","raw_installation_instructions":" \n 1. Log into your Zendesk account and navigate to **'Admin'**. \n 2. Locate the **'Marketplace'** under **'Apps'** , and look for **'IntegrateCloud Zendesk Asana Integration App'** then click **'Install'**.  \n 3. Navigate to any existing ticket. \n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \n 5. Once the app is installed, click on Begin Configuration button. \n 6. A screen will be displayed where you need to enter your Zendesk Credentials using API Token. For help please click on the following link: [https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-] \n 7. Once you entered the credentials click on the submit button. \n 8. Once Zendesk credentials are authenticated you will be presented with Asana page where you will enter the Asana credentials and sub domain. \n 9. Click on submit button (Once credentials are verified) then a message is displayed as **'Setup is successful'**. \n 10. Click on the close button and now you can start creating Asana tasks.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://243789.apps.zdusercontent.com/243789/assets/1668670001-b9323c37a42256b6002696d69276708e/logo-small.png","large_icon":"https://243789.apps.zdusercontent.com/243789/assets/1668670001-b9323c37a42256b6002696d69276708e/logo.png","screenshots":["https://243789.apps.zdusercontent.com/243789/assets/1668670001-b9323c37a42256b6002696d69276708e/screenshot-0.png","https://243789.apps.zdusercontent.com/243789/assets/1668670001-b9323c37a42256b6002696d69276708e/screenshot-1.png","https://243789.apps.zdusercontent.com/243789/assets/1668670001-b9323c37a42256b6002696d69276708e/screenshot-2.png"],"installation_count":15},{"id":244660,"name":"IrisAgent","state":"published","version":"2.2.3","framework_version":"2.0","parameters":[{"id":861276,"app_id":244660,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-19T23:06:53Z","updated_at":"2020-03-19T23:06:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":861275,"app_id":244660,"name":"PagerDutyToken","kind":"text","required":false,"position":1,"created_at":"2020-03-19T23:06:52Z","updated_at":"2020-04-20T20:22:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":960465,"app_id":244660,"name":"SentryToken","kind":"text","required":false,"position":2,"created_at":"2020-07-27T17:48:46Z","updated_at":"2020-07-27T17:48:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":962478,"app_id":244660,"name":"OpsgenieToken","kind":"text","required":false,"position":3,"created_at":"2020-07-29T20:08:54Z","updated_at":"2020-07-29T20:08:54Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1441,"entity_id":244660,"app_id":244660,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-19T23:06:54.000Z","updated_at":"2020-03-19T23:06:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-19T23:06:51Z","updated_at":"2026-09-15T21:32:45Z","terms_conditions_url":null,"app_organization":{"id":3056,"name":"IrisAgent","email":"support@irisagent.com","website":"https://www.irisagent.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2020-03-19T23:06:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.irisagent.com/pricing"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-09-15T21:32:35Z","owner_id":269519,"author_name":"IrisAgent","author_email":"contact@irisagent.com","author_url":"https://www.irisagent.com/","short_description":"Human-like AI Agents for AI Answers, Tagging, and Workflows","long_description":"\u003cp\u003eIrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows that boosts agent productivity and automates tickets at scale. Self-learning and self-configuring AI Agents for chat, email, and voice to scale with your needs.\u003c/p\u003e\n\n\u003cp\u003eOur AI Agents improve resolution times by 10x, deflect over 50% of chats, tickets, and calls, and reduce escalations by 60% with highly accurate AI insights without hallucinations.\u003c/p\u003e\n\n\u003ch2\u003eAI Agents \u0026amp; Copilots: Instant, Intelligent Answers with context\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://irisagent.com/img/zendeskMiddle1.webp\" alt=\"IrisAgent Agent Assist\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSave agents’ time and effort by automating responses to common, repetitive tickets. IrisGPT, a GPT-powered chatbot and AI answering engine, can scan your data repository to resolve customer issues without human interaction. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomate responses to common “how to” tickets using our no-code tools.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated workflows based on AI-powered tagging.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAutomatic tagging, sentiment analysis, and trend detection\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://irisagent.com/img/zendeskMiddle3.webp\" alt=\"Automatic Ticket Tagging\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAI to instantly surface key issues, themes, trends, and sentiment in customer conversations. No more manual categorization—just actionable insights, delivered automatically. Our AI also analyzes Zendesk tickets for language cues that reveal sentiment. IrisAgent automatically:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRoutes tickets to the right agent based on their domain and expertise.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrioritizes tickets based on urgency and business impact.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetects sentiment behind Zendesk tickets to identify at-risk customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUses built-in analytics to identify those product features with the most negative reactions so support and product teams can better understand the source of the most \u0026#39;how-to\u0026#39; tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelps agents tailor conversations to the customer\u0026#39;s product adoption journey and deeply empathize with their experiences – with the customer’s churn risk score, priority level and renewal dates at your agents’ fingertips.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAutomated ticket and chat routing\u003c/h2\u003e\n\n\u003cp\u003eIrisAgent intelligently routes tickets and chats to the right experts. You can configure routing based on agent skills, availability, expertise, capacity, workflow, and ticket complexity. Reduce response times and ensure optimal issue resolution. Set up complex and feature-rich routing rules and strategies based on attributes such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent availability, time-off, work hours, time zone, skills or expertise, and capacity or workload limits\u003c/li\u003e\n\u003cli\u003eTicket tags, fields, complexity, product area, intent, etc.\u003c/li\u003e\n\u003cli\u003eCustomer account health scores, tier, revenue, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSupport routing strategies include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRound Robin: Routing among available agents based on a basic approach of choosing all agent equally in. \u003c/li\u003e\n\u003cli\u003eWeighted by Workload and Limits: Routing among available agents based on workload of the agents while enforcing individual agent\u0026#39;s workload limits.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAI-generated Knowledge Base from Solved Cases\u003c/h2\u003e\n\n\u003cp\u003eTurn solved cases into a powerful knowledge base – automatically. Close the knowledge gap.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated knowledge article generation from solved cases\u003c/li\u003e\n\u003cli\u003eKB gap analysis to identify outdated or missing content\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eResolve tickets with real-time product and user context\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://irisagent.com/img/zendeskMiddle2.webp\" alt=\"Real-time product context\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLink Zendesk tickets with bugs, logs, and alerts from DevOps tools  – Jira, PagerDuty, Datadog, Slack and others – to add context and prevent unnecessary engineering escalations. IrisAgent helps agents:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUnderstand the true source of issues in real-time directly within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAvoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.irisagent.com/get-a-demo-zendesk\"\u003eContact us\u003c/a\u003e for a personalized demo and discover your IrisAgent can optimize your support operations. \u003ca href=\"mailto:contact@irisagent.com\"\u003eContact us\u003c/a\u003e if you run into any issues. Learn about your privacy and data security on our \u003ca href=\"https://irisagent.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e page.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://irisagent.com/img/customer_image.png\" alt=\"IrisAgent Customers\"\u003e \u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisities\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up on \u003ca href=\"https://web.irisagent.com\"\u003eIrisAgent dashboard\u003c/a\u003e and connect with Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBook a demo \u003ca href=\"https://irisagent.com/get-a-demo-zendesk\"\u003ehere\u003c/a\u003e or \u003ca href=\"mailto:\"\u003eemail us\u003c/a\u003e directly to get started. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick on the Install button on the top. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket with a link such as https://\u003ccode class=\"html\"\u003e\u0026lt;your-domain\u0026gt;\u003c/code\u003e.zendesk.com/agent/tickets/3 to see the app in action. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:contact@irisagent.com\"\u003eContact us\u003c/a\u003e if you run into any issues.\u003c/p\u003e\n","raw_long_description":"IrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows that boosts agent productivity and automates tickets at scale. Self-learning and self-configuring AI Agents for chat, email, and voice to scale with your needs.\n\nOur AI Agents improve resolution times by 10x, deflect over 50% of chats, tickets, and calls, and reduce escalations by 60% with highly accurate AI insights without hallucinations.\n\n## AI Agents \u0026 Copilots: Instant, Intelligent Answers with context\n\n![IrisAgent Agent Assist](https://irisagent.com/img/zendeskMiddle1.webp)\n\nSave agents’ time and effort by automating responses to common, repetitive tickets. IrisGPT, a GPT-powered chatbot and AI answering engine, can scan your data repository to resolve customer issues without human interaction. \n\n* Automatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses.\n\n* Automate responses to common “how to” tickets using our no-code tools.\n\n* Automated workflows based on AI-powered tagging.\n\n## Automatic tagging, sentiment analysis, and trend detection\n\n![Automatic Ticket Tagging](https://irisagent.com/img/zendeskMiddle3.webp)\n\nAI to instantly surface key issues, themes, trends, and sentiment in customer conversations. No more manual categorization—just actionable insights, delivered automatically. Our AI also analyzes Zendesk tickets for language cues that reveal sentiment. IrisAgent automatically:\n\n* Routes tickets to the right agent based on their domain and expertise.\n\n* Prioritizes tickets based on urgency and business impact.\n\n* Detects sentiment behind Zendesk tickets to identify at-risk customers.\n\n* Uses built-in analytics to identify those product features with the most negative reactions so support and product teams can better understand the source of the most 'how-to' tickets. \n\n* Helps agents tailor conversations to the customer's product adoption journey and deeply empathize with their experiences – with the customer’s churn risk score, priority level and renewal dates at your agents’ fingertips.\n\n## Automated ticket and chat routing\nIrisAgent intelligently routes tickets and chats to the right experts. You can configure routing based on agent skills, availability, expertise, capacity, workflow, and ticket complexity. Reduce response times and ensure optimal issue resolution. Set up complex and feature-rich routing rules and strategies based on attributes such as:\n\n* Agent availability, time-off, work hours, time zone, skills or expertise, and capacity or workload limits\n* Ticket tags, fields, complexity, product area, intent, etc.\n* Customer account health scores, tier, revenue, etc.\n\nSupport routing strategies include:\n\n* Round Robin: Routing among available agents based on a basic approach of choosing all agent equally in. \n* Weighted by Workload and Limits: Routing among available agents based on workload of the agents while enforcing individual agent's workload limits.\n\n\n\n\n## AI-generated Knowledge Base from Solved Cases\nTurn solved cases into a powerful knowledge base – automatically. Close the knowledge gap.\n\n\n* Automated knowledge article generation from solved cases\n* KB gap analysis to identify outdated or missing content\n\n\n## Resolve tickets with real-time product and user context\n\n![Real-time product context](https://irisagent.com/img/zendeskMiddle2.webp)\n\n Link Zendesk tickets with bugs, logs, and alerts from DevOps tools  – Jira, PagerDuty, Datadog, Slack and others – to add context and prevent unnecessary engineering escalations. IrisAgent helps agents:\n\n* Understand the true source of issues in real-time directly within Zendesk.\n\n* Avoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation.\n\n[Contact us](https://www.irisagent.com/get-a-demo-zendesk) for a personalized demo and discover your IrisAgent can optimize your support operations. [Contact us](mailto:contact@irisagent.com) if you run into any issues. Learn about your privacy and data security on our [Privacy Policy](https://irisagent.com/privacy-policy) page.\n\n![IrisAgent Customers](https://irisagent.com/img/customer_image.png) ","raw_installation_instructions":"##Prerequisities \n\n 1. Sign up on [IrisAgent dashboard](https://web.irisagent.com) and connect with Zendesk. \n\n 2. Book a demo [here](https://irisagent.com/get-a-demo-zendesk) or [email us](mailto:) directly to get started. \n\n##Installation Steps##\n\n 1. Click on the Install button on the top. \n\n 2. Open any ticket with a link such as https://\u003cyour-domain\u003e.zendesk.com/agent/tickets/3 to see the app in action. \n\n[Contact us](mailto:contact@irisagent.com) if you run into any issues.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://244660.apps.zdusercontent.com/244660/assets/1789063528-947654d31eb27a5274fc5318277d76c6/logo-small.png","large_icon":"https://244660.apps.zdusercontent.com/244660/assets/1789063528-947654d31eb27a5274fc5318277d76c6/logo.png","screenshots":["https://244660.apps.zdusercontent.com/244660/assets/1789063528-947654d31eb27a5274fc5318277d76c6/screenshot-0.png","https://244660.apps.zdusercontent.com/244660/assets/1789063528-947654d31eb27a5274fc5318277d76c6/screenshot-1.png","https://244660.apps.zdusercontent.com/244660/assets/1789063528-947654d31eb27a5274fc5318277d76c6/screenshot-2.png"],"installation_count":12},{"id":244935,"name":"Simple Auto Responder","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":861978,"app_id":244935,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-23T11:52:35Z","updated_at":"2020-03-23T11:52:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":882612,"app_id":244935,"name":"api_token_zendesk","kind":"text","required":true,"position":1,"created_at":"2020-04-17T17:38:21Z","updated_at":"2020-04-17T17:38:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1445,"entity_id":244935,"app_id":244935,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-23T11:52:38.000Z","updated_at":"2020-03-23T11:52:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-23T11:52:34Z","updated_at":"2025-04-04T00:05:29Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-03-23T11:52:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.be-simple.it/"},"location_names":[],"last_update_time":"2022-02-24T17:48:30Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"dev@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Tool to send automatic reply for new tickets without autoresponse loops problem","long_description":"\u003ch2\u003eAvoid the \u0026#39;Auto-response loops\u0026#39; problem!\u003c/h2\u003e\n\n\u003cp\u003eSimple Auto Responder is a tool that will allow you to manage the automatic response to new tickets without autoresponse loops problem (that came from channel like Whatsapp, Facebook, Twitter...)\u003cbr\u003e\n* Powerfull (you can manage any kind of ticket)* Customizable (you can use different answers according to your needs)\u003c/p\u003e\n\n\u003ch2\u003eHow does it work?Simply by using Zendesk\u0026#39;s triggers.\u003c/h2\u003e\n\n\u003cp\u003eCreate you trigger with your conditions and use SimpleAutoResponder notify target.\u003cbr\u003e\nRead documentation \u003ca href=\"https://support.be-simple.it/hc/it/articles/360011098980-SimpleAutoResponder-Configuration\"\u003eSimpleAutoResponder configuration\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAll suggestions are welcome: support@be-simple.it\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use the Simple Auto Responder app, you must:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBe using Zendesk Guide\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003cbr\u003e\n2. Select Apps \u0026gt; Marketplace, then find the Simple Auto Responder app and click the tile.\u003cbr\u003e\n3. On the Simple Auto Responder app page, click Install app in the upper-right corner.\u003cbr\u003e\n4. Click Install.\u003cbr\u003e\n5. Configure your Zendesk following the instructions that you can find here: \u003ca href=\"https://support.be-simple.it/hc/it/articles/360011098980-SimpleAutoResponder-Configuration\"\u003eSimpleAutoResponder configuration\u003c/a\u003e  \u003c/p\u003e\n","raw_long_description":"## Avoid the 'Auto-response loops' problem!\nSimple Auto Responder is a tool that will allow you to manage the automatic response to new tickets without autoresponse loops problem (that came from channel like Whatsapp, Facebook, Twitter...)\n* Powerfull (you can manage any kind of ticket)* Customizable (you can use different answers according to your needs)\n## How does it work?Simply by using Zendesk's triggers.\nCreate you trigger with your conditions and use SimpleAutoResponder notify target.\nRead documentation [SimpleAutoResponder configuration](https://support.be-simple.it/hc/it/articles/360011098980-SimpleAutoResponder-Configuration)\n\nAll suggestions are welcome: support@be-simple.it","raw_installation_instructions":"To use the Simple Auto Responder app, you must:\n\n* Be using Zendesk Guide\n\n 1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n2. Select Apps \u003e Marketplace, then find the Simple Auto Responder app and click the tile.\n3. On the Simple Auto Responder app page, click Install app in the upper-right corner.\n4. Click Install.\n5. Configure your Zendesk following the instructions that you can find here: [SimpleAutoResponder configuration](https://support.be-simple.it/hc/it/articles/360011098980-SimpleAutoResponder-Configuration)  \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://244935.apps.zdusercontent.com/244935/assets/1645688183-fab1f913714bc5c0d01b7abbcfa138c6/logo-small.png","large_icon":"https://244935.apps.zdusercontent.com/244935/assets/1645688183-fab1f913714bc5c0d01b7abbcfa138c6/logo.png","screenshots":["https://244935.apps.zdusercontent.com/244935/assets/1645688183-fab1f913714bc5c0d01b7abbcfa138c6/screenshot-0.png","https://244935.apps.zdusercontent.com/244935/assets/1645688183-fab1f913714bc5c0d01b7abbcfa138c6/screenshot-1.png","https://244935.apps.zdusercontent.com/244935/assets/1645688183-fab1f913714bc5c0d01b7abbcfa138c6/screenshot-2.png"],"installation_count":43},{"id":244993,"name":"Maqsam","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":862210,"app_id":244993,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-23T15:44:51Z","updated_at":"2020-03-23T15:44:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1446,"entity_id":244993,"app_id":244993,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-23T15:44:53.000Z","updated_at":"2020-03-23T15:44:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-23T15:44:49Z","updated_at":"2026-01-25T08:37:20Z","terms_conditions_url":null,"app_organization":{"id":3063,"name":"Maqsam","email":"support@maqsam.com","website":"https://maqsam.com","country_code":"EE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2020-03-23T15:44:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://portal.maqsam.com/landing"},"location_names":["top_bar"],"last_update_time":"2024-12-02T23:26:34Z","owner_id":269519,"author_name":"tech","author_email":"tech@maqsam.com","author_url":"https://maqsam.com","short_description":"Bring All The Magic Of Maqsam To Zendesk!","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMaqsam is the friendliest and most reliable telephony solution for startups, SMEs, and growing businesses in the Middle East, North Africa and beyond!\u003c/p\u003e\n\n\u003cp\u003eGet the most seamless marriage of cloud-telephony, support desk and CRM with Maqsam\u0026#39;s Zendesk Talk Partner Edition App. (see \u003ca href=\"https://www.zendesk.com/talk/pricing/\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/p\u003e\n\n\u003cp\u003eTake your productivity into the stratosphere by uniting your team\u0026#39;s activities and focus to one beautiful Zendesk interface with all of Maqsam\u0026#39;s connectivity working for you in the background.\u003c/p\u003e\n\n\u003cp\u003eWe understand that small, thriving or even enterprise companies always need to be conscious about their spending as they increase their efficiency. That\u0026#39;s why Maqsam, unlike other solutions, is designed to provide the most powerful features, at the best value and without breaking the bank! Erase the borders and allow your customers to reach you from Saudi Arabia, United Arab Emirates, Jordan, Kuwait, Bahrain, Egypt, United States, United Kingdom, and hundreds of other calling destinations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere\u0026#39;s what you get right out of the box:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake and take calls right from Zendesk, no additional hardware or apps needed!\u003c/li\u003e\n\u003cli\u003eDetect incoming calls and pop-up your customer\u0026#39;s profile \u0026amp; opens a new ticket auto-magically, before your take the call.\u003c/li\u003e\n\u003cli\u003eLog all customer interactions and conversations with high-quality recording right in place.\u003c/li\u003e\n\u003cli\u003eMissed a call? No problem, revise your logs and history with clarity and ease.\u003c/li\u003e\n\u003cli\u003eClick-To-Call your customers with speed.\u003c/li\u003e\n\u003cli\u003eLogin to Zendesk and have your telephony agent account directly connected.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGet your FREE TRIAL TODAY by visiting http://www.maqsam.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eSign-up at Maqsam\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGo to \u003ca href=\"maqsam.com\"\u003ehttps://maqsam.com\u003c/a\u003e or contact us at hello@maqsam.com\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJust click install.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSetup the integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGot to \u003ca href=\"integration%20setup\"\u003ehttps://portal.maqsam.com/account/edit\u003c/a\u003e to continue the set up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor any support or further inquiries contact us at support@maqsam.com\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)\\).**\n\nMaqsam is the friendliest and most reliable telephony solution for startups, SMEs, and growing businesses in the Middle East, North Africa and beyond!\n\nGet the most seamless marriage of cloud-telephony, support desk and CRM with Maqsam's Zendesk Talk Partner Edition App. (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing/) ).\n\nTake your productivity into the stratosphere by uniting your team's activities and focus to one beautiful Zendesk interface with all of Maqsam's connectivity working for you in the background.\n\nWe understand that small, thriving or even enterprise companies always need to be conscious about their spending as they increase their efficiency. That's why Maqsam, unlike other solutions, is designed to provide the most powerful features, at the best value and without breaking the bank! Erase the borders and allow your customers to reach you from Saudi Arabia, United Arab Emirates, Jordan, Kuwait, Bahrain, Egypt, United States, United Kingdom, and hundreds of other calling destinations.\n\n**Here's what you get right out of the box:**\n\n- Make and take calls right from Zendesk, no additional hardware or apps needed!\n- Detect incoming calls and pop-up your customer's profile \u0026 opens a new ticket auto-magically, before your take the call.\n- Log all customer interactions and conversations with high-quality recording right in place.\n- Missed a call? No problem, revise your logs and history with clarity and ease.\n- Click-To-Call your customers with speed.\n- Login to Zendesk and have your telephony agent account directly connected.\n\nGet your FREE TRIAL TODAY by visiting http://www.maqsam.com\n","raw_installation_instructions":"**Sign-up at Maqsam**\n\nGo to [https://maqsam.com](maqsam.com) or contact us at hello@maqsam.com\n\n**Install the app**\n\nJust click install.\n\n**Setup the integration**\n\nGot to [https://portal.maqsam.com/account/edit](integration setup) to continue the set up.\n\n**Support**\n\nFor any support or further inquiries contact us at support@maqsam.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://244993.apps.zdusercontent.com/244993/assets/1733143158-a60a9ba95d3c3a3493053ccc384e47cd/logo-small.png","large_icon":"https://244993.apps.zdusercontent.com/244993/assets/1733143158-a60a9ba95d3c3a3493053ccc384e47cd/logo.png","screenshots":["https://244993.apps.zdusercontent.com/244993/assets/1733143158-a60a9ba95d3c3a3493053ccc384e47cd/screenshot-0.png","https://244993.apps.zdusercontent.com/244993/assets/1733143158-a60a9ba95d3c3a3493053ccc384e47cd/screenshot-1.png","https://244993.apps.zdusercontent.com/244993/assets/1733143158-a60a9ba95d3c3a3493053ccc384e47cd/screenshot-2.png"],"installation_count":37},{"id":246212,"name":"Custom Objects Editor","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":867761,"app_id":246212,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-31T00:12:58Z","updated_at":"2020-03-31T00:12:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1453,"entity_id":246212,"app_id":246212,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-31T00:13:00.000Z","updated_at":"2020-03-31T00:13:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-31T00:12:56Z","updated_at":"2026-03-24T15:42:33Z","terms_conditions_url":null,"app_organization":{"id":3060,"name":"Nusive","email":"leandro.pelorosso@gmail.com","website":"","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2020-03-31T00:12:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2020-06-23T22:29:37Z","owner_id":269519,"author_name":"Nusive","author_email":"support@nusive.com","author_url":"https://zd.nusive.com","short_description":"Create, Edit and manage relationships between Sunshine custom objects","long_description":"\u003cp\u003eSunshine Custom Objects Editor allows you to edit, create and link Sunshine objects with a simple interface.\u003c/p\u003e\n\n\u003ch5\u003eCreating objects\u003c/h5\u003e\n\n\u003cp\u003eTo create an object, select the object type from the left side menu, and then click the plus sign to open the object creation form.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/create-entry.gif\" alt=\"Creating objects\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eCreating Linked objects\u003c/h5\u003e\n\n\u003cp\u003eYou can create an object and have it immediately associated to a parent via a relationship. For this, open the list of childrens to an object and click the plus sign to open the object creation form.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/create-linked-entry.gif\" alt=\"Creating Linked objects\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eLinking objects\u003c/h5\u003e\n\n\u003cp\u003eFor linking a currently created object with a parent, copy the id of the object you want to use associate and then click the link button when inspecting the associated children for the relation. Use the copied id to link it to its new parent.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/link-entry.gif\" alt=\"Creating Linked objects\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eUnlinking objects\u003c/h5\u003e\n\n\u003cp\u003eIf you want to unlink an object without it being removed, simply click the unlink button when inspecting a related object.\u003c/p\u003e\n\n\u003ch5\u003eDeleting objects\u003c/h5\u003e\n\n\u003cp\u003eTo delete objects, simply click the trash can button in the the object you want to delete.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/delete-entry.gif\" alt=\"Deleting objects\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install this application simply click the install button. No additional configuration is needed. Once installed, Custom Objects Editor can be accessed by clicking its icon in the left sidebar in the Support admin page.\u003c/p\u003e\n","raw_long_description":"Sunshine Custom Objects Editor allows you to edit, create and link Sunshine objects with a simple interface.\n\n##### Creating objects\nTo create an object, select the object type from the left side menu, and then click the plus sign to open the object creation form.\n![Creating objects](https://zd.nusive.com/images/create-entry.gif)\n\n##### Creating Linked objects\nYou can create an object and have it immediately associated to a parent via a relationship. For this, open the list of childrens to an object and click the plus sign to open the object creation form.\n![Creating Linked objects](https://zd.nusive.com/images/create-linked-entry.gif)\n\n##### Linking objects\nFor linking a currently created object with a parent, copy the id of the object you want to use associate and then click the link button when inspecting the associated children for the relation. Use the copied id to link it to its new parent.\n![Creating Linked objects](https://zd.nusive.com/images/link-entry.gif)\n\n##### Unlinking objects\nIf you want to unlink an object without it being removed, simply click the unlink button when inspecting a related object.\n\n##### Deleting objects\nTo delete objects, simply click the trash can button in the the object you want to delete.\n![Deleting objects](https://zd.nusive.com/images/delete-entry.gif)","raw_installation_instructions":"To install this application simply click the install button. No additional configuration is needed. Once installed, Custom Objects Editor can be accessed by clicking its icon in the left sidebar in the Support admin page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://246212.apps.zdusercontent.com/246212/assets/1592877725-24bc4a7c89b8d2794d667a432c420a58/logo-small.png","large_icon":"https://246212.apps.zdusercontent.com/246212/assets/1592877725-24bc4a7c89b8d2794d667a432c420a58/logo.png","screenshots":["https://246212.apps.zdusercontent.com/246212/assets/1592877725-24bc4a7c89b8d2794d667a432c420a58/screenshot-0.png","https://246212.apps.zdusercontent.com/246212/assets/1592877725-24bc4a7c89b8d2794d667a432c420a58/screenshot-1.png","https://246212.apps.zdusercontent.com/246212/assets/1592877725-24bc4a7c89b8d2794d667a432c420a58/screenshot-2.png"],"installation_count":79},{"id":246293,"name":"ticketflip.ai","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":868272,"app_id":246293,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-31T10:36:18Z","updated_at":"2020-03-31T10:36:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1454,"entity_id":246293,"app_id":246293,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2020-03-31T10:36:19.000Z","updated_at":"2020-03-31T10:36:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1492,"entity_id":246293,"app_id":246293,"amount":null,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_H1rRDdG1bZzEmi","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Eg8ejE1AgcJyybR","cost_id":459,"cost_type":"CostStripe","active":true,"created_at":"2020-04-21T16:30:03.000Z","updated_at":"2020-04-21T16:30:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"ua-135045922-3","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-03-31T10:36:16Z","updated_at":"2025-04-04T00:05:30Z","terms_conditions_url":"https://ticketflip.ai/terms-and-conditions","app_organization":{"id":3014,"name":"bonsai.tech, LLC","email":"helpdesk@ticketflip.ai","website":"https://bonsai.tech/","country_code":"US","stripe_account_id":"acct_1Eg8ejE1AgcJyybR","state":null},"locations":[2],"date_published":"2020-03-31T10:36:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2020-04-21T16:29:59Z","owner_id":269519,"author_name":"bonsai.tech","author_email":"support@ticketflip.ai","author_url":"https://ticketflip.ai","short_description":"Automatically route tickets to an agent best suited for the job.","long_description":"\u003ch1\u003eAbout ticketflip.ai\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://ticketflip.ai/\"\u003eticketflip.ai\u003c/a\u003e is a \u003ca href=\"https://www.zendesk.com\"\u003eZendesk\u003c/a\u003e plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue.\u003c/p\u003e\n\n\u003cp\u003eUsing it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust.\u003c/p\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cp\u003eStreamline ticket workflows. Each ticket, right agent, perfect match.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSave time, money and customers. Shorten response and resolution time with the help of AI-based routing.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChoose the threshold setup that works best for your company. Minimize the number of unassigned tickets or assignment mismatch.\u003c/p\u003e\n\n\u003ch2\u003eHow it works?\u003c/h2\u003e\n\n\u003cp\u003eIncoming support tickets are analysed in the near real-time. Using historical tickets AI model calculates the probability of domain expertise for every support agent and new tickets get assigned to the best agent based on chosen configuration settings.\u003c/p\u003e\n\n\u003cp\u003eOn top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.\u003c/p\u003e\n\n\u003ch2\u003eTry it!\u003c/h2\u003e\n\n\u003cp\u003eSpeed-up ticket lifecycle. Reduce customer support workload.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet started with ticketflip.ai today with a free trial!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eticketflip.ai currently supports the English language. Support for other languages is coming in new versions. Want your language to be available as soon as possible? Feel free to \u003ca href=\"https://ticketflip.ai/#footer\"\u003econtact us\u003c/a\u003e!\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003ePowered by \u003ca href=\"https://bonsai.tech/\"\u003ebonsai.tech\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eticketflip.ai installation\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall ticketflip.ai from the marketplace\u003c/li\u003e\n\u003cli\u003eClick on the ticketflip.ai application in the main navigation bar\u003c/li\u003e\n\u003cli\u003eGrant access to OAuth client so ticketflip.ai can get information about your agents and resolved tickets\u003c/li\u003e\n\u003cli\u003eTrain your first model\u003c/li\u003e\n\u003cli\u003eCustomise performance of your newly created model using the ticketflip.ai dashboard\u003c/li\u003e\n\u003cli\u003eActivate your model in production to automatically assign tickets based on the settings you have chosen\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eTips\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eConsider periodically retraining your models as the new data comes in (once every couple of months), the new model will be in the \u003cstrong\u003eLatest model\u003c/strong\u003e tab so you can customize its settings before activating it in production.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# About ticketflip.ai\n\n[ticketflip.ai](https://ticketflip.ai/) is a [Zendesk](https://www.zendesk.com) plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue.\n\nUsing it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust.\n\n## Benefits\n\nStreamline ticket workflows. Each ticket, right agent, perfect match.\n\n**Save time, money and customers. Shorten response and resolution time with the help of AI-based routing.**\n\nChoose the threshold setup that works best for your company. Minimize the number of unassigned tickets or assignment mismatch.\n\n## How it works?\n\nIncoming support tickets are analysed in the near real-time. Using historical tickets AI model calculates the probability of domain expertise for every support agent and new tickets get assigned to the best agent based on chosen configuration settings.\n\nOn top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.\n\n## Try it!\n\nSpeed-up ticket lifecycle. Reduce customer support workload.\n\n**Get started with ticketflip.ai today with a free trial!**\n\n*ticketflip.ai currently supports the English language. Support for other languages is coming in new versions. Want your language to be available as soon as possible? Feel free to [contact us] (https://ticketflip.ai/#footer)!*\n\n*Powered by [bonsai.tech] (https://bonsai.tech/)*","raw_installation_instructions":"### ticketflip.ai installation\n1. Install ticketflip.ai from the marketplace\n2. Click on the ticketflip.ai application in the main navigation bar\n3. Grant access to OAuth client so ticketflip.ai can get information about your agents and resolved tickets\n4. Train your first model\n5. Customise performance of your newly created model using the ticketflip.ai dashboard\n6. Activate your model in production to automatically assign tickets based on the settings you have chosen\n\n### Tips\n* Consider periodically retraining your models as the new data comes in (once every couple of months), the new model will be in the **Latest model** tab so you can customize its settings before activating it in production.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://246293.apps.zdusercontent.com/246293/assets/1587474264-18ba2b93d4f8176115fc78e7f998d691/logo-small.png","large_icon":"https://246293.apps.zdusercontent.com/246293/assets/1587474264-18ba2b93d4f8176115fc78e7f998d691/logo.png","screenshots":["https://246293.apps.zdusercontent.com/246293/assets/1587474264-18ba2b93d4f8176115fc78e7f998d691/screenshot-0.png","https://246293.apps.zdusercontent.com/246293/assets/1587474264-18ba2b93d4f8176115fc78e7f998d691/screenshot-1.png","https://246293.apps.zdusercontent.com/246293/assets/1587474264-18ba2b93d4f8176115fc78e7f998d691/screenshot-2.png"],"installation_count":0},{"id":247253,"name":"World Clock: A timezone app","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":873808,"app_id":247253,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-06T17:10:56Z","updated_at":"2020-04-06T17:10:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":873807,"app_id":247253,"name":"additional_clocks","kind":"multiline","required":false,"position":1,"created_at":"2020-04-06T17:10:56Z","updated_at":"2020-04-06T17:10:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1468,"entity_id":247253,"app_id":247253,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_H2mQWYMs8k4wQu","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GRiRcIfxHGyIHni","cost_id":447,"cost_type":"CostStripe","active":true,"created_at":"2020-04-07T19:58:44.000Z","updated_at":"2020-04-07T19:58:44.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-04-06T17:10:54Z","updated_at":"2025-04-04T00:05:31Z","terms_conditions_url":"https://cosmiccode.co/world-clock/terms","app_organization":{"id":3064,"name":"Cosmic Code Company","email":"support@cosmiccode.co","website":"https://cosmiccode.co/","country_code":"US","stripe_account_id":"acct_1GRiRcIfxHGyIHni","state":null},"locations":[3,4,5],"date_published":"2020-04-06T17:10:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2020-04-07T19:58:40Z","owner_id":269519,"author_name":"Cosmic Code Company","author_email":"support@cosmiccode.co","author_url":"https://cosmiccode.co","short_description":"See all the times that matter to you.","long_description":"\u003ch1\u003eWorld Clock\u003c/h1\u003e\n\n\u003cp\u003eWorld Clock shows you what timezone your customers are in and the difference from your current timezone.\u003c/p\u003e\n\n\u003cp\u003eIf you have agents in multiple timezones, World Clock shows them those timezones and even shows your agents what location is closest to your customer. This makes it easy to figure out exactly who should take a support request.\u003c/p\u003e\n\n\u003ch4\u003eQuickly see:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eYour time and date (based on your computers clock)\u003c/li\u003e\n\u003cli\u003eYour customers time and date (based on the Time zone field of the Zendesk contact)\u003c/li\u003e\n\u003cli\u003eA night/day icon indicating if the user is within normal business hours (8am - 6pm local time) at a glance\u003c/li\u003e\n\u003cli\u003e[optional] Other timezones that you provide support in (configuration required)\u003c/li\u003e\n\u003cli\u003e[optional] The location closest to your customers timezone\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAlways see the requester\u0026#39;s time and your time\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/world-clock/simple.png\" alt=\"simple-view\" title=\"Simple view\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eView the timezone closest to the requester\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/world-clock/closest.png\" alt=\"closest-view\" title=\"Closest location view\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eScroll through other timezones added to the app\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/world-clock/other.png\" alt=\"other-view\" title=\"Multiple timezones\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eFor suggestions, technical help or just to say hi, contact us at: \u003ca href=\"mailto:support@cosmiccode.co%5D\"\u003esupport@cosmiccode.co\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eBasic Installation\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button on this page to install the app in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eOnce installed, configure additional timezones using IANA format (see below)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eConfiguring Timezones (optional)\u003c/h3\u003e\n\n\u003cp\u003eAdditional timezones must be put in the apps configuration settings in IANA (Internet Assigned Numbers Authority) timezone format. This makes sure the times are always correct, regardless of Daylight Saving Time changes.\u003c/p\u003e\n\n\u003cp\u003eYou can find all of the IANA formats here: \u003ca href=\"https://en.wikipedia.org/wiki/List_of_tz_database_time_zones\"\u003eIANA TIMEZONE FORMATS\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can optionally provide a custom label for the timezonse. To provide a custom label, place a comma after the IANA timezone and type your label.\u003c/p\u003e\n\n\u003cp\u003eHere is what your might put in to the app (one per line):\u003c/p\u003e\n\n\u003ch4\u003eWithout custom label\u003c/h4\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\nAmerica/Los_Angeles\u003cbr\u003e\nAmerica/New_York\u003cbr\u003e\nAsia/Taipei\u003cbr\u003e\nEurope/Berlin\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eWith custom label\u003c/h4\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\nAmerica/Los_Angeles,LA Office\u003cbr\u003e\nAmerica/New_York,NY Office\u003cbr\u003e\nAsia/Taipei,Taiwan Office\u003cbr\u003e\nEurope/Berlin,Germany Office\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch2\u003eHere\u0026#39;s the setup in Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/world-clock/install.png\" alt=\"screenshot-0\" title=\"Configuration Example\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHere is what the app looks like\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/world-clock/other.png\" alt=\"screenshot-0\" title=\"Configuration Example\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eFor suggestions, technical help or just to say hi, contact us at: \u003ca href=\"mailto:support@cosmiccode.co%5D\"\u003esupport@cosmiccode.co\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# World Clock\n\nWorld Clock shows you what timezone your customers are in and the difference from your current timezone.\n\nIf you have agents in multiple timezones, World Clock shows them those timezones and even shows your agents what location is closest to your customer. This makes it easy to figure out exactly who should take a support request.\n\n#### Quickly see:\n\n- Your time and date (based on your computers clock)\n- Your customers time and date (based on the Time zone field of the Zendesk contact)\n- A night/day icon indicating if the user is within normal business hours (8am - 6pm local time) at a glance\n- [optional] Other timezones that you provide support in (configuration required)\n- [optional] The location closest to your customers timezone\n\n## Always see the requester's time and your time\n\n![simple-view](https://cosmiccode.co/resources/world-clock/simple.png 'Simple view')\n\n## View the timezone closest to the requester\n\n![closest-view](https://cosmiccode.co/resources/world-clock/closest.png 'Closest location view')\n\n## Scroll through other timezones added to the app\n\n![other-view](https://cosmiccode.co/resources/world-clock/other.png 'Multiple timezones')\n\n# Support\n\nFor suggestions, technical help or just to say hi, contact us at: [support@cosmiccode.co](mailto:support@cosmiccode.co]).\n","raw_installation_instructions":"### Basic Installation\n\n1. Click the Install button on this page to install the app in your Zendesk instance\n2. Once installed, configure additional timezones using IANA format (see below)\n\n### Configuring Timezones (optional)\n\nAdditional timezones must be put in the apps configuration settings in IANA (Internet Assigned Numbers Authority) timezone format. This makes sure the times are always correct, regardless of Daylight Saving Time changes.\n\nYou can find all of the IANA formats here: [IANA TIMEZONE FORMATS](https://en.wikipedia.org/wiki/List_of_tz_database_time_zones).\n\nYou can optionally provide a custom label for the timezonse. To provide a custom label, place a comma after the IANA timezone and type your label.\n\nHere is what your might put in to the app (one per line):\n\n#### Without custom label\n\n```\nAmerica/Los_Angeles\nAmerica/New_York\nAsia/Taipei\nEurope/Berlin\n```\n\n#### With custom label\n\n```\nAmerica/Los_Angeles,LA Office\nAmerica/New_York,NY Office\nAsia/Taipei,Taiwan Office\nEurope/Berlin,Germany Office\n```\n\n## Here's the setup in Zendesk\n\n![screenshot-0](https://cosmiccode.co/resources/world-clock/install.png 'Configuration Example')\n\n## Here is what the app looks like\n\n![screenshot-0](https://cosmiccode.co/resources/world-clock/other.png 'Configuration Example')\n\n# Support\n\nFor suggestions, technical help or just to say hi, contact us at: [support@cosmiccode.co](mailto:support@cosmiccode.co]).\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://247253.apps.zdusercontent.com/247253/assets/1586281463-1a5cfcf138b5a4985c2b9d8bafc834ec/logo-small.png","large_icon":"https://247253.apps.zdusercontent.com/247253/assets/1586281463-1a5cfcf138b5a4985c2b9d8bafc834ec/logo.png","screenshots":["https://247253.apps.zdusercontent.com/247253/assets/1586281463-1a5cfcf138b5a4985c2b9d8bafc834ec/screenshot-0.png","https://247253.apps.zdusercontent.com/247253/assets/1586281463-1a5cfcf138b5a4985c2b9d8bafc834ec/screenshot-1.png","https://247253.apps.zdusercontent.com/247253/assets/1586281463-1a5cfcf138b5a4985c2b9d8bafc834ec/screenshot-2.png"],"installation_count":3},{"id":247571,"name":"Boxia","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":875840,"app_id":247571,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-08T15:28:03Z","updated_at":"2020-04-08T15:28:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":875839,"app_id":247571,"name":"api_key","kind":"password","required":true,"position":1,"created_at":"2020-04-08T15:28:03Z","updated_at":"2020-04-08T15:28:03Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1470,"entity_id":247571,"app_id":247571,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-04-08T15:28:05.000Z","updated_at":"2020-04-08T15:28:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-08T15:28:01Z","updated_at":"2025-12-11T19:49:33Z","terms_conditions_url":null,"app_organization":{"id":3095,"name":"Boxia","email":"hello@boxia.co","website":"https://www.boxia.co/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-04-08T15:28:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.boxia.co/en/homepage/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-11T19:49:30Z","owner_id":269519,"author_name":"Boxia","author_email":"hello@boxia.co","author_url":"https://www.boxia.co","short_description":"Quickly see your orders' delivery status in your tickets","long_description":"\u003cp\u003eThe setup of this app requires a Boxia account beforehand: to create an account, contact us directly at \u003ca href=\"https://www.boxia.co/\"\u003eBoxia\u003c/a\u003e (or request a demo). \u003c/p\u003e\n\n\u003cp\u003eOnce registered, you can connect your Zendesk Support account to your Boxia account. \u003c/p\u003e\n\n\u003cp\u003eBoxia allows ecommerce brands to save time when looking for delivery information thanks to the tracking of all their shipments in one single place. \u003c/p\u003e\n\n\u003cp\u003eBoxia enables online retailers to detect their delivery incidents and delays, and treat them before even being contacted by customers! This way, they reduce the number of contact points to their customer service: customers are reassured and they no longer ask questions such as “Where\u0026#39;s my package?” \u003c/p\u003e\n\n\u003cp\u003eWith Boxia, merchants can also send proactive delivery notifications to their customers with a customized parcel tracking page to provide a reassuring delivery experience. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou are more efficient when you are contacted\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eWith the Boxia app, you reply faster when your customers contact you about their order: all their tracking information is directly available in Zendesk, so it takes you less time to answer your customers\u0026#39; questions about their delivery. When a ticket is created, you directly see all the shipping information associated to the customer (address, order number, carrier, delivery status,...)  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou are proactive when there is a delivery anomaly\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eAs soon as a delivery issue is detected by Boxia (incident, delay, lost package, ...), a ticket is automatically created in Zendesk to allow you to act proactively. You can see our detailed privacy policy here: \u003ca href=\"https://www.boxia.co/policy\"\u003eBoxia - Privacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eTo install this app, you need a Boxia account. To do so, contact us directly at \u003ca href=\"https://www.boxia.co/\"\u003eBoxia\u003c/a\u003e (or request a demo). \u003c/li\u003e\n\u003cli\u003eOnce you have an account, copy the API key of your Boxia account. \u003c/li\u003e\n\u003cli\u003eIn Zendesk, paste your API key in the section “Admin \u0026gt; Apps \u0026gt; Manage \u0026gt; Boxia \u0026gt; Settings” and that’s it!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The setup of this app requires a Boxia account beforehand: to create an account, contact us directly at [Boxia](https://www.boxia.co/) (or request a demo). \n\n Once registered, you can connect your Zendesk Support account to your Boxia account. \n\n Boxia allows ecommerce brands to save time when looking for delivery information thanks to the tracking of all their shipments in one single place. \n\n Boxia enables online retailers to detect their delivery incidents and delays, and treat them before even being contacted by customers! This way, they reduce the number of contact points to their customer service: customers are reassured and they no longer ask questions such as “Where's my package?” \n\n With Boxia, merchants can also send proactive delivery notifications to their customers with a customized parcel tracking page to provide a reassuring delivery experience. \n\n **You are more efficient when you are contacted**  \n\n With the Boxia app, you reply faster when your customers contact you about their order: all their tracking information is directly available in Zendesk, so it takes you less time to answer your customers' questions about their delivery. When a ticket is created, you directly see all the shipping information associated to the customer (address, order number, carrier, delivery status,...)  \n\n **You are proactive when there is a delivery anomaly**  \n\n As soon as a delivery issue is detected by Boxia (incident, delay, lost package, ...), a ticket is automatically created in Zendesk to allow you to act proactively. You can see our detailed privacy policy here: [Boxia - Privacy policy](https://www.boxia.co/policy).","raw_installation_instructions":"1. To install this app, you need a Boxia account. To do so, contact us directly at [Boxia](https://www.boxia.co/) (or request a demo). \n2. Once you have an account, copy the API key of your Boxia account. \n3. In Zendesk, paste your API key in the section “Admin \u003e Apps \u003e Manage \u003e Boxia \u003e Settings” and that’s it!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://247571.apps.zdusercontent.com/247571/assets/1765447594-d9326839da659b6dc580b642103ad4a2/logo-small.png","large_icon":"https://247571.apps.zdusercontent.com/247571/assets/1765447594-d9326839da659b6dc580b642103ad4a2/logo.png","screenshots":["https://247571.apps.zdusercontent.com/247571/assets/1765447594-d9326839da659b6dc580b642103ad4a2/screenshot-0.png","https://247571.apps.zdusercontent.com/247571/assets/1765447594-d9326839da659b6dc580b642103ad4a2/screenshot-1.png","https://247571.apps.zdusercontent.com/247571/assets/1765447594-d9326839da659b6dc580b642103ad4a2/screenshot-2.png"],"installation_count":7},{"id":247905,"name":"Jotform","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-10T15:15:14Z","updated_at":"2026-06-02T22:05:44Z","terms_conditions_url":null,"app_organization":{"id":3091,"name":"Jotform","email":"support@jotform.com","website":"www.jotform.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2020-04-10T15:15:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.jotform.com/pricing/"},"location_names":[],"last_update_time":"2026-06-02T22:05:41Z","owner_id":269519,"author_name":"Jotform","author_email":"support@jotform.com","author_url":"http://www.jotform.com","short_description":"Turn Jotform submissions into Zendesk support tickets","long_description":"\u003cp\u003eJotform is a free online form builder that lets you create and share powerful forms without any coding. With a simple drag-and-drop interface that offers advanced customization options, it will only take a few minutes to make your form look and work exactly how you want it to!\u003c/p\u003e\n\n\u003cp\u003eWhether you’re processing support tickets, order requests, or responding to customer feedback, do it seamlessly with Zendesk’s Jotform integration. Simply embed a custom contact form, feedback form, or lead gen form in your website to instantly receive responses online. Then when you receive a new submission, it will automatically be sent to Zendesk as a new support ticket — ready to be tackled by your team.\u003c/p\u003e\n\n\u003cp\u003eFor even smarter workflows, Jotform offers AI Agents — customizable virtual assistants that can manage conversations, answer questions, and trigger actions based on user intent. These agents work alongside Zendesk to streamline support operations and reduce manual workload.\u003c/p\u003e\n\n\u003cp\u003eThis integration also supports enhanced automation with AI-powered features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate a ticket in Zendesk\u003c/strong\u003e \u003cbr\u003e\nTransform user conversations into actionable Zendesk tickets. By defining specific prompts or conditions — such as help requests, bug reports, or follow-up needs — your AI Agent can generate tickets instantly and automatically, improving efficiency and responsiveness.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTrain your AI Agent with Zendesk help center content\u003c/strong\u003e \u003cbr\u003e\nTrain your agent with your Zendesk help articles, and select specific help articles for your AI Agent to share with users. By leveraging your existing knowledge base, your AI Agent provides accurate, consistent support that reflects your team’s voice and expertise.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.jotform.com/\"\u003eSign up\u003c/a\u003e for a free account with Jotform. \u003c/p\u003e\n\n\u003cp\u003eFor more information, see our \u003ca href=\"https://www.jotform.com/terms/\"\u003eTerms of Service\u003c/a\u003e, \u003ca href=\"https://www.jotform.com/privacy/\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://www.jotform.com/security/\"\u003eSecurity Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eJotform is a free online form builder that lets you create and share powerful forms without any coding. Build your form from scratch or choose from 10,000+ free templates — then customize it to match your needs, integrate it with your favorite apps, and embed it in your website to start accepting submissions, payments, files, and more!\u003c/p\u003e\n\n\u003cp\u003eLooking to automate your support or communication workflows even further? With Jotform AI Agents, you can create intelligent virtual assistants that respond to user queries, take action based on form submissions or conversation triggers, and even generate Zendesk support tickets automatically.\u003c/p\u003e\n\n\u003cp\u003eNot a Jotform user yet? \u003ca href=\"https://www.jotform.com/\"\u003eSign up\u003c/a\u003e for free to start collecting data and building smarter support experiences faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate and Connect Your Support Form\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign into your Jotform account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDesign a new custom form from scratch with our drag-and-drop Form Builder, or select one of our 10,000+ templates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Form Builder, click \u003cstrong\u003eSettings\u003c/strong\u003e in the toolbar, and then select \u003cstrong\u003eIntegrations\u003c/strong\u003e from the Settings sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the Zendesk app, enter your Zendesk subdomain, and click \u003cstrong\u003eAuthenticate.\u003c/strong\u003e You will then be prompted to log into your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce your Zendesk account has been authenticated, you can match your form fields to your Zendesk fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe form fields \u003cstrong\u003eName\u003c/strong\u003e, \u003cstrong\u003eEmail\u003c/strong\u003e, \u003cstrong\u003eSubject\u003c/strong\u003e, and \u003cstrong\u003eDescription\u003c/strong\u003e are required to generate a support ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMap additional form fields to custom ticket fields, select a group, and add any tags.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf a form contains an upload field, this file can be attached directly to the support ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eSave\u003c/strong\u003e button to complete the integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! When your form receives a new submission, it will automatically be sent to Zendesk as a new support ticket.\u003c/p\u003e\n\n\u003cp\u003eYou can find the detailed guide here.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance Your Integration with AI\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you’re using Jotform AI Agents, you can take your Zendesk integration further:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign into your Jotform account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can either build your agent from scratch or choose a ready-made template from our \u003ca href=\"https://www.jotform.com/agent-templates/\"\u003eAI Agent Templates\u003c/a\u003e gallery to get started faster.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the AI Agent Builder, click \u003cstrong\u003eTrain\u003c/strong\u003e in the toolbar and select \u003cstrong\u003eKnowledge Base\u003c/strong\u003e from the Train sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Zendesk, enter your Zendesk subdomain, and authenticate your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Trigger section, define custom prompts or keywords that should lead to ticket creation. For example: “I need help,” “Something’s broken,” or “Follow up on my issue.”\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure ticket details, like subject, description, tags, or assignee, to match how your Zendesk team handles tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the \u003cstrong\u003eCreate Zendesk Ticket\u003c/strong\u003e action and click \u003cstrong\u003ePublish\u003c/strong\u003e to activate your AI Agent.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour AI Agent is now ready to monitor conversations and automatically create Zendesk tickets based on user input.\u003c/p\u003e\n","raw_long_description":"Jotform is a free online form builder that lets you create and share powerful forms without any coding. With a simple drag-and-drop interface that offers advanced customization options, it will only take a few minutes to make your form look and work exactly how you want it to!\n\nWhether you’re processing support tickets, order requests, or responding to customer feedback, do it seamlessly with Zendesk’s Jotform integration. Simply embed a custom contact form, feedback form, or lead gen form in your website to instantly receive responses online. Then when you receive a new submission, it will automatically be sent to Zendesk as a new support ticket — ready to be tackled by your team.\n\nFor even smarter workflows, Jotform offers AI Agents — customizable virtual assistants that can manage conversations, answer questions, and trigger actions based on user intent. These agents work alongside Zendesk to streamline support operations and reduce manual workload.\n\nThis integration also supports enhanced automation with AI-powered features:\n\n*   **Create a ticket in Zendesk** \nTransform user conversations into actionable Zendesk tickets. By defining specific prompts or conditions — such as help requests, bug reports, or follow-up needs — your AI Agent can generate tickets instantly and automatically, improving efficiency and responsiveness.\n\n*   **Train your AI Agent with Zendesk help center content** \nTrain your agent with your Zendesk help articles, and select specific help articles for your AI Agent to share with users. By leveraging your existing knowledge base, your AI Agent provides accurate, consistent support that reflects your team’s voice and expertise.\n\n[Sign up](https://www.jotform.com/) for a free account with Jotform. \n\nFor more information, see our [Terms of Service](https://www.jotform.com/terms/), [Privacy Policy](https://www.jotform.com/privacy/) and [Security Policy](https://www.jotform.com/security/).","raw_installation_instructions":"Jotform is a free online form builder that lets you create and share powerful forms without any coding. Build your form from scratch or choose from 10,000+ free templates — then customize it to match your needs, integrate it with your favorite apps, and embed it in your website to start accepting submissions, payments, files, and more!\n\nLooking to automate your support or communication workflows even further? With Jotform AI Agents, you can create intelligent virtual assistants that respond to user queries, take action based on form submissions or conversation triggers, and even generate Zendesk support tickets automatically.\n\nNot a Jotform user yet? [Sign up](https://www.jotform.com/) for free to start collecting data and building smarter support experiences faster.\n\n**Create and Connect Your Support Form**\n\n1.  Sign into your Jotform account.\n\n2.  Design a new custom form from scratch with our drag-and-drop Form Builder, or select one of our 10,000+ templates.\n\n3.  In the Form Builder, click **Settings** in the toolbar, and then select **Integrations** from the Settings sidebar.\n\n4.  Select the Zendesk app, enter your Zendesk subdomain, and click **Authenticate.** You will then be prompted to log into your Zendesk account.\n\n5.  Once your Zendesk account has been authenticated, you can match your form fields to your Zendesk fields.\n\n6.  The form fields **Name**, **Email**, **Subject**, and **Description** are required to generate a support ticket.\n\n7.  Map additional form fields to custom ticket fields, select a group, and add any tags.\n\n8.  If a form contains an upload field, this file can be attached directly to the support ticket.\n\n9.  Click the **Save** button to complete the integration.\n\nThat’s it! When your form receives a new submission, it will automatically be sent to Zendesk as a new support ticket.\n\nYou can find the detailed guide here.\n\n**Enhance Your Integration with AI**\n\nIf you’re using Jotform AI Agents, you can take your Zendesk integration further:\n\n1.  Sign into your Jotform account.\n\n2.  You can either build your agent from scratch or choose a ready-made template from our [AI Agent Templates](https://www.jotform.com/agent-templates/) gallery to get started faster.\n\n3.  In the AI Agent Builder, click **Train** in the toolbar and select **Knowledge Base** from the Train sidebar.\n\n4.  Select Zendesk, enter your Zendesk subdomain, and authenticate your account.\n\n5.  In the Trigger section, define custom prompts or keywords that should lead to ticket creation. For example: “I need help,” “Something’s broken,” or “Follow up on my issue.”\n\n6.  Configure ticket details, like subject, description, tags, or assignee, to match how your Zendesk team handles tickets.\n\n7.  Enable the **Create Zendesk Ticket** action and click **Publish** to activate your AI Agent.\n\nYour AI Agent is now ready to monitor conversations and automatically create Zendesk tickets based on user input.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://247905.apps.zdusercontent.com/247905/assets/1772191354-8b4b3e115617766005b5d48fef16e612/logo-small.png","large_icon":"https://247905.apps.zdusercontent.com/247905/assets/1772191354-8b4b3e115617766005b5d48fef16e612/logo.png","screenshots":["https://247905.apps.zdusercontent.com/247905/assets/1772191354-8b4b3e115617766005b5d48fef16e612/screenshot-0.png","https://247905.apps.zdusercontent.com/247905/assets/1772191354-8b4b3e115617766005b5d48fef16e612/screenshot-1.png","https://247905.apps.zdusercontent.com/247905/assets/1772191354-8b4b3e115617766005b5d48fef16e612/screenshot-2.png"],"installation_count":0},{"id":247907,"name":"Simple Change Requester","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":877938,"app_id":247907,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-10T15:25:29Z","updated_at":"2020-04-10T15:25:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1477,"entity_id":247907,"app_id":247907,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-04-10T15:25:30.000Z","updated_at":"2020-04-10T15:25:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-10T15:25:28Z","updated_at":"2025-04-04T00:05:31Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2020-04-10T15:25:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.be-simple.it/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-08-13T17:54:19Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"dev@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Quickly change the ticket requester and add new CCs","long_description":"\u003cp\u003eWith a simple click you can change the ticket requester or add a CC to the ticket.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003efunctional \u003c/li\u003e\n\u003cli\u003esimple \u003c/li\u003e\n\u003cli\u003eintuitive \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cp\u003eThe app retrieves the account emails from the ticket requester organization.\u003c/p\u003e\n\n\u003cp\u003eYou just have to select an email from the list and click on the \u0026#39;set requester\u0026#39; or \u0026#39;add cc\u0026#39; button.\u003c/p\u003e\n\n\u003cp\u003eAll suggestions are welcome: support@be-simple.it\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use Simple Change Requester app, you must:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace,  then find Simple Change Requester app and click the tile. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Simple Change Requester app page, click Install app in the upper-right corner. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install (no app settings are required).\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"With a simple click you can change the ticket requester or add a CC to the ticket.\n\n* functional \n* simple \n* intuitive \n\n## How it works\n\nThe app retrieves the account emails from the ticket requester organization.\n\nYou just have to select an email from the list and click on the 'set requester' or 'add cc' button.\n\nAll suggestions are welcome: support@be-simple.it\n","raw_installation_instructions":"To use Simple Change Requester app, you must:\n\n1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. \n\n2. Select Apps \u003e Marketplace,  then find Simple Change Requester app and click the tile. \n\n3. On the Simple Change Requester app page, click Install app in the upper-right corner. \n\n4. Click Install (no app settings are required).\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://247907.apps.zdusercontent.com/247907/assets/1628858326-6351f57b5cf37db4633d79c84c715ae5/logo-small.png","large_icon":"https://247907.apps.zdusercontent.com/247907/assets/1628858326-6351f57b5cf37db4633d79c84c715ae5/logo.png","screenshots":["https://247907.apps.zdusercontent.com/247907/assets/1628858326-6351f57b5cf37db4633d79c84c715ae5/screenshot-0.png","https://247907.apps.zdusercontent.com/247907/assets/1628858326-6351f57b5cf37db4633d79c84c715ae5/screenshot-1.png","https://247907.apps.zdusercontent.com/247907/assets/1628858326-6351f57b5cf37db4633d79c84c715ae5/screenshot-2.png"],"installation_count":18},{"id":248285,"name":"Upscope Co-browsing","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":880287,"app_id":248285,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-14T15:05:08Z","updated_at":"2020-04-14T15:05:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":889603,"app_id":248285,"name":"upscope_token","kind":"text","required":true,"position":1,"created_at":"2020-04-28T16:16:13Z","updated_at":"2020-04-28T16:16:13Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1481,"entity_id":248285,"app_id":248285,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-04-14T15:05:10.000Z","updated_at":"2020-04-14T15:05:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#FFBB00","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2020-04-14T15:05:05Z","updated_at":"2026-03-19T11:49:56Z","terms_conditions_url":null,"app_organization":{"id":3102,"name":"Upscope Co-Browsing","email":"support@upscope.io","website":"https://upscope.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2020-04-14T15:05:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://upscope.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-05-23T17:58:55Z","owner_id":269519,"author_name":"Upscope","author_email":"team@upscope.io","author_url":"https://upscope.com","short_description":"Cobrowse with your customers instantly","long_description":"\u003cp\u003e\u003ca href=\"https://upscope.io\"\u003eUpscope Co-browsing\u003c/a\u003e is for instantly seeing what your customer sees, without downloads. It replaces old download based screen sharing, sending screenshots or asking customers lots of questions on what the problem is.\u003c/p\u003e\n\n\u003cp\u003eIn one click from Zendesk you can not only see what the customer sees but also send your cursor over the internet to appear on their screen to click for them and type for them, as if you\u0026#39;re sitting next to them.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSee what they see in one click from Zendesk without downloads.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScroll, click and type for them on their computer by co-browsing WITH them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecurely limited to seeing your own website and not their private desktop.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can now onboard and support even your least technical customers by instantly seeing their screen and clicking and typing for them when they get stuck.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSave 30% in time on each support request by instantly seeing the problem.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease your conversion and retention by rapidly fixing problems and educating customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRaise your NPS and CSAT scores by providing fast memorable resolutions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport staff will enjoy helping customers and not have to repeat themselves.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://upscope.io\"\u003eStart your free trial here.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eSetup\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInstall Upscope in 3 steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIf you have not done so already, create your Upscope account on \u003ca href=\"https://upscope.io\"\u003ehttps://upscope.io\u003c/a\u003e. There\u0026#39;s a free trial available.\u003c/li\u003e\n\u003cli\u003eOnce you\u0026#39;re logged into Upscope, go to your settings \u0026gt; integrations and click on Connect to Zendesk. It will generate a Token for you.\u003c/li\u003e\n\u003cli\u003eCopy that Token and return to Zendesk. Go to the Marketplace and search for Upscope and choose to install the app. Paste in the Token when prompted. Please note that you have to be signed into Zendesk as an admin.\nDuring the Upscope sign up process you\u0026#39;ll have received your javascript snippet to add to your website. Upscope requires this snippet to be added to all pages on which you wish to cobrowse.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUsing the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo confirm that Upscope is installed correctly, log into Upscope and you\u0026#39;ll see a list of users who are currently on your website.\u003c/p\u003e\n\n\u003cp\u003eYou can run a test of the Upscope Zendesk integration by going onto your website and starting a chat. Within Zendesk you\u0026#39;ll see the Upscope \u0026#39;Screen sharing\u0026#39; button appear on the right hand side for that user\u0026#39;s chat.\u003c/p\u003e\n\n\u003cp\u003eClick the screen sharing button and, if permissions are enabled, a pop-up will appear in the browser asking the user for permission to screen share.\u003c/p\u003e\n\n\u003cp\u003eClick yes and begin co-browsing. You are able to not only scroll, click and type for the user but use the pen tool to draw on objects or around objects to bring the user\u0026#39;s attention to them.\u003c/p\u003e\n\n\u003cp\u003eIf the user has, for example, phoned in rather than began a chat or a ticket, you can identify their screen by asking them for their 4 digit support code which can be added to your site footer or header or generated by the user through tapping the Ctrl key 5 times. Ask the user for that code and enter it into the Upscope app on Zendesk to go straight to their screen and begin co-browsing.\u003c/p\u003e\n\n\u003cp\u003eContact the Upscope team on our live chat if you have any questions.\u003c/p\u003e\n","raw_long_description":"[Upscope Co-browsing](https://upscope.io) is for instantly seeing what your customer sees, without downloads. It replaces old download based screen sharing, sending screenshots or asking customers lots of questions on what the problem is.\n\nIn one click from Zendesk you can not only see what the customer sees but also send your cursor over the internet to appear on their screen to click for them and type for them, as if you're sitting next to them.\n\n* See what they see in one click from Zendesk without downloads.\n\n* Scroll, click and type for them on their computer by co-browsing WITH them.\n\n* Securely limited to seeing your own website and not their private desktop.\n\nYou can now onboard and support even your least technical customers by instantly seeing their screen and clicking and typing for them when they get stuck.\n\n* Save 30% in time on each support request by instantly seeing the problem.\n\n* Increase your conversion and retention by rapidly fixing problems and educating customers.\n\n* Raise your NPS and CSAT scores by providing fast memorable resolutions.\n\n* Support staff will enjoy helping customers and not have to repeat themselves.\n\n[Start your free trial here.](https://upscope.io)","raw_installation_instructions":"**Setup**\n\nInstall Upscope in 3 steps\n\n1. If you have not done so already, create your Upscope account on [https://upscope.io](https://upscope.io). There's a free trial available.\n2. Once you're logged into Upscope, go to your settings \u003e integrations and click on Connect to Zendesk. It will generate a Token for you.\n3. Copy that Token and return to Zendesk. Go to the Marketplace and search for Upscope and choose to install the app. Paste in the Token when prompted. Please note that you have to be signed into Zendesk as an admin.\nDuring the Upscope sign up process you'll have received your javascript snippet to add to your website. Upscope requires this snippet to be added to all pages on which you wish to cobrowse.\n\n**Using the App**\n\nTo confirm that Upscope is installed correctly, log into Upscope and you'll see a list of users who are currently on your website.\n\nYou can run a test of the Upscope Zendesk integration by going onto your website and starting a chat. Within Zendesk you'll see the Upscope 'Screen sharing' button appear on the right hand side for that user's chat.\n\nClick the screen sharing button and, if permissions are enabled, a pop-up will appear in the browser asking the user for permission to screen share.\n\nClick yes and begin co-browsing. You are able to not only scroll, click and type for the user but use the pen tool to draw on objects or around objects to bring the user's attention to them.\n\nIf the user has, for example, phoned in rather than began a chat or a ticket, you can identify their screen by asking them for their 4 digit support code which can be added to your site footer or header or generated by the user through tapping the Ctrl key 5 times. Ask the user for that code and enter it into the Upscope app on Zendesk to go straight to their screen and begin co-browsing.\n\nContact the Upscope team on our live chat if you have any questions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://248285.apps.zdusercontent.com/248285/assets/1716375860-870ea835a6de487aafea9c89154f54e2/support/logo-small.png","large_icon":"https://248285.apps.zdusercontent.com/248285/assets/1716375860-870ea835a6de487aafea9c89154f54e2/support/logo.png","screenshots":["https://248285.apps.zdusercontent.com/248285/assets/1716375860-870ea835a6de487aafea9c89154f54e2/support/screenshot-0.png","https://248285.apps.zdusercontent.com/248285/assets/1716375860-870ea835a6de487aafea9c89154f54e2/support/screenshot-1.png","https://248285.apps.zdusercontent.com/248285/assets/1716375860-870ea835a6de487aafea9c89154f54e2/support/screenshot-2.png"],"installation_count":58},{"id":249326,"name":"Hightouch","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":884693,"app_id":249326,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-21T11:13:16Z","updated_at":"2020-04-21T11:13:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1491,"entity_id":249326,"app_id":249326,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-04-21T11:13:18.000Z","updated_at":"2020-04-21T11:13:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-21T11:13:15Z","updated_at":"2025-04-04T00:05:33Z","terms_conditions_url":null,"app_organization":{"id":3119,"name":"Hightouch","email":"hello@hightouch.io","website":"https://hightouch.io","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2020-04-21T11:13:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://hightouch.io/pricing/"},"location_names":[],"last_update_time":"2020-04-22T21:33:10Z","owner_id":269519,"author_name":"Hightouch","author_email":"hello@hightouch.io","author_url":"https://hightouch.io","short_description":"Hightouch helps companies connect their support team to customers via Slack.","long_description":"\u003cp\u003eHightouch helps companies build better relationships with their customers on Slack. We help you manage customer communications for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer Success\u003c/li\u003e\n\u003cli\u003eSupport\u003c/li\u003e\n\u003cli\u003eSales\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOur bi-directional channel integration allows your customers to create support tickets from directly within Slack, and for your support agents\u0026#39; responses to feed back into Slack. Customers get to live in Slack and support gets to live in Zendesk!\u003c/p\u003e\n\n\u003cp\u003eCSMs can also use the robust Hightouch webapp in order to manage their customers better and create support tickets on behalf of their customers. We help CSMs link Salesforce, Jira, Zendesk, and Slack in order to get a full view of their customers.\u003c/p\u003e\n\n\u003cp\u003eIn order to get started, you can get started \u003ca href=\"https://hightouch.io\"\u003ehere\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou will first need to have a Hightouch account. In order to get started, you can request access \u003ca href=\"https://hightouch.io\"\u003ehere\u003c/a\u003e or create your account immediately \u003ca href=\"https://app.hightouch.io\"\u003ehere\u003c/a\u003e. Then you will be able to follow \u003ca href=\"https://paper.dropbox.com/doc/Hightouch-Zendesk-Integration-Setup--Ayh7Mo9mcgWjD5VNebcVUXP6AQ-yj9m1mFDws0hM5rCw6CGu\"\u003ethis document\u003c/a\u003e in order to complete your setup.\u003c/p\u003e\n","raw_long_description":"Hightouch helps companies build better relationships with their customers on Slack. We help you manage customer communications for:\n\n* Customer Success\n* Support\n* Sales\n\nOur bi-directional channel integration allows your customers to create support tickets from directly within Slack, and for your support agents' responses to feed back into Slack. Customers get to live in Slack and support gets to live in Zendesk!\n\n CSMs can also use the robust Hightouch webapp in order to manage their customers better and create support tickets on behalf of their customers. We help CSMs link Salesforce, Jira, Zendesk, and Slack in order to get a full view of their customers.\n\n In order to get started, you can get started [here](https://hightouch.io)!","raw_installation_instructions":"You will first need to have a Hightouch account. In order to get started, you can request access [here](https://hightouch.io) or create your account immediately [here](https://app.hightouch.io). Then you will be able to follow [this document](https://paper.dropbox.com/doc/Hightouch-Zendesk-Integration-Setup--Ayh7Mo9mcgWjD5VNebcVUXP6AQ-yj9m1mFDws0hM5rCw6CGu) in order to complete your setup.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://249326.apps.zdusercontent.com/249326/assets/1587576190-7ffab5d33058c89893a1f46850444880/logo-small.png","large_icon":"https://249326.apps.zdusercontent.com/249326/assets/1587576190-7ffab5d33058c89893a1f46850444880/logo.png","screenshots":["https://249326.apps.zdusercontent.com/249326/assets/1587576190-7ffab5d33058c89893a1f46850444880/screenshot-0.png","https://249326.apps.zdusercontent.com/249326/assets/1587576190-7ffab5d33058c89893a1f46850444880/screenshot-1.png","https://249326.apps.zdusercontent.com/249326/assets/1587576190-7ffab5d33058c89893a1f46850444880/screenshot-2.png"],"installation_count":0},{"id":250036,"name":"Billbeedaten","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":887693,"app_id":250036,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-26T14:52:31Z","updated_at":"2020-04-26T14:52:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":887691,"app_id":250036,"name":"apikey","kind":"text","required":true,"position":1,"created_at":"2020-04-26T14:52:31Z","updated_at":"2020-04-26T14:52:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":887692,"app_id":250036,"name":"authorizationtoken","kind":"text","required":true,"position":2,"created_at":"2020-04-26T14:52:31Z","updated_at":"2020-04-26T14:52:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1264482,"app_id":250036,"name":"allowinvoices","kind":"checkbox","required":false,"position":3,"created_at":"2021-04-19T23:12:32Z","updated_at":"2021-04-19T23:12:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1264483,"app_id":250036,"name":"showevents","kind":"checkbox","required":false,"position":4,"created_at":"2021-04-19T23:12:32Z","updated_at":"2021-04-19T23:12:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1522,"entity_id":250036,"app_id":250036,"amount":2500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"plan_HAWtku87yf3WZj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Gaj64B0PqlzKNuY","cost_id":481,"cost_type":"CostStripe","active":true,"created_at":"2020-05-05T21:12:06.000Z","updated_at":"2020-05-05T21:12:06.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"de","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-04-26T14:52:28Z","updated_at":"2025-04-04T00:05:33Z","terms_conditions_url":"https://www.druckerwolke.de/agb/","app_organization":{"id":3117,"name":"Aljoscha Knaust Software \u0026 EDV","email":"support@aljoschak.de","website":"https://www.aljoschak.de","country_code":"DE","stripe_account_id":"acct_1Gaj64B0PqlzKNuY","state":null},"locations":[3,4],"date_published":"2020-04-26T14:52:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2021-04-19T23:12:29Z","owner_id":269519,"author_name":"Aljoscha Knaust","author_email":"business@aljoschak.de","author_url":"https://www.aljoschak.de","short_description":"Shows Billbee customer and orderdata in your helpdesk.","long_description":"\u003cp\u003eProviding custom solutions for data integration and combination of systems is my mission.\u003c/p\u003e\n\n\u003cp\u003eThe Billbeedata App helps you getting things sorted out more quickly, when using Billbee as your multichannel seller solution.\u003cbr\u003e\nBy using the official Billbee API, all informations comes directly from the primary source of your order information.\u003c/p\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eDirect access to customer summary by using the e-mail-address of a customer\u003c/li\u003e\n\u003cli\u003eOverview over orders and orderdetails\u003c/li\u003e\n\u003cli\u003eDisplay of order positions\u003c/li\u003e\n\u003cli\u003eDisplay of order history\u003c/li\u003e\n\u003cli\u003eList of payments\u003c/li\u003e\n\u003cli\u003eList of shipments with direct tracking links of shipments made in Billbee\u003c/li\u003e\n\u003cli\u003eDirect editable addresses, comments and orderstates\u003c/li\u003e\n\u003cli\u003eTransfer of Billbee placeholder data to euqal named custom ticketfields and for usage in macros\u003c/li\u003e\n\u003cli\u003eSearch of customers for creation of new tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUsing the data from Billbee let you keep track of complaints, returns und other order related issues without changing the browser tab and searching independently each time.\u003c/p\u003e\n\n\u003cp\u003eEvery information is automatically found and shown, right where you work.\u003c/p\u003e\n\n\u003ch2\u003eFree trial\u003c/h2\u003e\n\n\u003cp\u003eJust try it out and sign up for a free trial.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eA Billbee API- Key\u003c/li\u003e\n\u003cli\u003eAn activated Billbee API with the corresponding credentials (be aware, that activating the Billbee API is involving additional costs)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have questions, how to get a Billbee API Key or how to activate the API, please follow the instructions on the \u003ca href=\"https://www.billbee.io/api/\"\u003eBillbee API page\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eInstallation steps\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate your authorization token as followed:\u003c/li\u003e\n\u003cli\u003eCreate a text by combining your Billbee username and your BIllbee API(!) password separated by a color. The username \u0026#39;max@mustermann.de\u0026#39; and the password \u0026#39;passw0rd\u0026#39; combine to max@mustermann.de:passw0rd, for example.\u003c/li\u003e\n\u003cli\u003eEncode the given text by using base64 encoding. This can be done with multiple tools. One possibility would be \u003ca href=\"https://www.base64encode.org/\"\u003ebase64encode.org\u003c/a\u003e. The result will be used as authorization token later.\u003c/li\u003e\n\u003cli\u003eInstall the app from the marketplace\u003c/li\u003e\n\u003cli\u003eWhen asked for additional parameters, fill them in\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorization Token\u003c/strong\u003e should be filled with the encoded token from the further steps. In then given example from above, the token looks like: bWF4QG11c3Rlcm1hbm4uZGU6cGFzc3cwcmQ=\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAPI Key\u003c/strong\u003e should be filled with the API- Key provided by the Billbee support\u003c/li\u003e\n\u003cli\u003eOpen one of your tickets from a customer, who is known by Billbee, and enjoy the direct integration\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFurther steps to use custom ticketfields\u003c/h2\u003e\n\n\u003cp\u003eIf you want to use custom ticketfields for usage in macros, please follow the steps below.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect which placeholders you want to use by visiting the \u003ca href=\"https://support.billbee.io/support/solutions/articles/5000724364-platzhalter\"\u003eBillbee support page\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eBe aware, that only order placeholders are usable, that can be used by themself as static value. For example {DeliveryAddress} is usable, while {DiscountAvailable} {/DiscountAvailable} is not\u003c/li\u003e\n\u003cli\u003eGo to Zendesk -\u0026gt; Admin -\u0026gt; Management -\u0026gt; Ticketfields\u003c/li\u003e\n\u003cli\u003eAdd a ticketfield for each placeholder, you want to use, by using the same name, for example {DeliveryAddress}, as in Billbee. As Type use: text.\u003c/li\u003e\n\u003cli\u003eCreate your macros by using the ticketsfields as described in the \u003ca href=\"https://support.Zendesk.com/hc/de/articles/203662116-Verwenden-von-Platzhaltern\"\u003eZendesk API\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Providing custom solutions for data integration and combination of systems is my mission.\n\nThe Billbeedata App helps you getting things sorted out more quickly, when using Billbee as your multichannel seller solution.\nBy using the official Billbee API, all informations comes directly from the primary source of your order information.\n\n##Benefits\n* Direct access to customer summary by using the e-mail-address of a customer\n* Overview over orders and orderdetails\n* Display of order positions\n* Display of order history\n* List of payments\n* List of shipments with direct tracking links of shipments made in Billbee\n* Direct editable addresses, comments and orderstates\n* Transfer of Billbee placeholder data to euqal named custom ticketfields and for usage in macros\n* Search of customers for creation of new tickets\n\nUsing the data from Billbee let you keep track of complaints, returns und other order related issues without changing the browser tab and searching independently each time.\n\nEvery information is automatically found and shown, right where you work.\n\n##Free trial\nJust try it out and sign up for a free trial.","raw_installation_instructions":"\n## Requirements\n* A Billbee API- Key\n* An activated Billbee API with the corresponding credentials (be aware, that activating the Billbee API is involving additional costs)\n\nIf you have questions, how to get a Billbee API Key or how to activate the API, please follow the instructions on the [Billbee API page](https://www.billbee.io/api/)\n\n## Installation steps\n* Create your authorization token as followed:\n* Create a text by combining your Billbee username and your BIllbee API(!) password separated by a color. The username 'max@mustermann.de' and the password 'passw0rd' combine to max@mustermann.de:passw0rd, for example.\n* Encode the given text by using base64 encoding. This can be done with multiple tools. One possibility would be [base64encode.org](https://www.base64encode.org/). The result will be used as authorization token later.\n* Install the app from the marketplace\n* When asked for additional parameters, fill them in\n* **Authorization Token** should be filled with the encoded token from the further steps. In then given example from above, the token looks like: bWF4QG11c3Rlcm1hbm4uZGU6cGFzc3cwcmQ=\n* **API Key** should be filled with the API- Key provided by the Billbee support\n* Open one of your tickets from a customer, who is known by Billbee, and enjoy the direct integration\n\n##Further steps to use custom ticketfields\nIf you want to use custom ticketfields for usage in macros, please follow the steps below.\n\n* Select which placeholders you want to use by visiting the [Billbee support page](https://support.billbee.io/support/solutions/articles/5000724364-platzhalter)\n* Be aware, that only order placeholders are usable, that can be used by themself as static value. For example {DeliveryAddress} is usable, while {DiscountAvailable} {/DiscountAvailable} is not\n* Go to Zendesk -\u003e Admin -\u003e Management -\u003e Ticketfields\n* Add a ticketfield for each placeholder, you want to use, by using the same name, for example {DeliveryAddress}, as in Billbee. As Type use: text.\n* Create your macros by using the ticketsfields as described in the [Zendesk API](https://support.Zendesk.com/hc/de/articles/203662116-Verwenden-von-Platzhaltern)\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://250036.apps.zdusercontent.com/250036/assets/1618744077-7a6d11be28801b746ee80528b334e585/logo-small.png","large_icon":"https://250036.apps.zdusercontent.com/250036/assets/1618744077-7a6d11be28801b746ee80528b334e585/logo.png","screenshots":["https://250036.apps.zdusercontent.com/250036/assets/1618744077-7a6d11be28801b746ee80528b334e585/screenshot-0.png","https://250036.apps.zdusercontent.com/250036/assets/1618744077-7a6d11be28801b746ee80528b334e585/screenshot-1.png","https://250036.apps.zdusercontent.com/250036/assets/1618744077-7a6d11be28801b746ee80528b334e585/screenshot-2.png"],"installation_count":0},{"id":251576,"name":"MS Teams Meeting by Solbeg","state":"published","version":"2.2.4","framework_version":"2.0","parameters":[{"id":894124,"app_id":251576,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-07T14:23:07Z","updated_at":"2020-05-07T14:23:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1529,"entity_id":251576,"app_id":251576,"amount":0,"name":"Free plan","description":"\u003cp\u003eFor free you have: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate MS Teams meeting link in one click; \u003c/li\u003e\n\u003cli\u003eJoin Teams meeting from Zendesk directly; \u003c/li\u003e\n\u003cli\u003eSimplify communication with a requester. \u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-05-07T14:23:09.000Z","updated_at":"2020-05-07T14:23:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1610,"entity_id":251576,"app_id":251576,"amount":1495,"name":"Team","description":"\u003cp\u003eIf your team is more than 15 professionals. Use this plan and you will have: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll the features from the free plan \u003c/li\u003e\n\u003cli\u003eSchedule MS Teams meetings in one click; \u003c/li\u003e\n\u003cli\u003eAdd meetings to your O365 calendar without leaving Zendesk ticket; \u003c/li\u003e\n\u003cli\u003eDecide on meeting attendees and send them invitations. \u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1GuKNSClddFrMQaqpwPFzilG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":551,"cost_type":"CostStripe","active":true,"created_at":"2020-06-19T16:44:28.000Z","updated_at":"2020-06-19T16:44:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1609,"entity_id":251576,"app_id":251576,"amount":100,"name":"Growing","description":"\u003cp\u003eIf your team is less than 15 professionals. Use this plan and you will have: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll the features from the free plan \u003c/li\u003e\n\u003cli\u003eSchedule MS Teams meetings in one click; \u003c/li\u003e\n\u003cli\u003eAdd meetings to your O365 calendar without leaving Zendesk ticket; \u003c/li\u003e\n\u003cli\u003eDecide on meeting attendees and send them invitations. \u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1GuKMsClddFrMQaql8ycmOHF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FhIsxClddFrMQaq","cost_id":550,"cost_type":"CostStripe","active":true,"created_at":"2020-06-19T16:44:28.000Z","updated_at":"2020-06-19T16:44:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":4,"count":{"5":4,"1":2,"4":1,"3":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[{"id":12,"name":"HR"}],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-05-07T14:23:05Z","updated_at":"2025-04-04T00:05:35Z","terms_conditions_url":"http://support-automation.solbeg.com/terms-of-use/","app_organization":{"id":2974,"name":"SolbegGroup, Inc ","email":"zendesk@solbeg.com","website":"https://support-automation.solbeg.com/","country_code":"US","stripe_account_id":"acct_1FhIsxClddFrMQaq","state":"published"},"locations":[3,4],"date_published":"2020-05-07T14:23:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.microsoft.com/microsoft-teams/compare-microsoft-teams-options"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2022-11-30T17:47:35Z","owner_id":269519,"author_name":"Solbeg","author_email":"zendesk@solbeg.com","author_url":"https://support-automation.solbeg.com/","short_description":"Connect with your partners by Schedule MS Teams meeting in one click. ","long_description":"\u003cp\u003eIf you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain features for free:\u003c/strong\u003e\u003cbr\u003e\n-   Generate MS Teams meeting link in one click;\u003cbr\u003e\n-   Join Teams meeting from Zendesk directly;\u003cbr\u003e\n-   Simplify communication with a requester;\u003cbr\u003e\n-   Decrease your ticket resolution time;\u003cbr\u003e\n-   Improve your productivity;\u003cbr\u003e\n-   One-click and Teams meeting organized.\u003cbr\u003e\n-   Additional tag for identification using the extension.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdditional features with paid plans:\u003c/strong\u003e\u003cbr\u003e\n-   Schedule MS Teams meetings  in one click;\u003cbr\u003e\n-   Add meetings to your O365 calendar without leaving Zendesk ticket;\u003cbr\u003e\n-   Decide on meeting attendees and send them invitations\u003c/p\u003e\n\n\u003cp\u003eAfter installing  \u003cstrong\u003eSchedule MS Teams meeting\u003c/strong\u003e extension  open your Zendesk ticket.\u003cbr\u003e\nIn the  right-side  APP bar,  you need to select the installed extension, open it,  and authorize in your MS Teams account by clicking on  \u003cstrong\u003eLogin to MS Teams account\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_meeting_1.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter clocking Login to MS Teams account,  you will be redirected  to the MS Teams login page and after successful authorization returned  to the page with the app.\u003c/p\u003e\n\n\u003cp\u003eIf you have already logged into O365 account in your browser, the authorization will be processed automatically.\u003c/p\u003e\n\n\u003cp\u003eNOTE: Depending on your security configuration, at the time of your first installation of the extension  the system may ask you to request from MS office administrators access to online meetings.\u003c/p\u003e\n\n\u003cp\u003eWith free subscription plans, after successful authorization, you will see the button \u003cstrong\u003eCreate MS Teams Meeting\u003c/strong\u003e  on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_meeting_2.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease, specify a convenient time for the Team Meeting with your partner in the reply message for ticket.\u003c/p\u003e\n\n\u003cp\u003eAfter the time on both sides is agreed, the meeting participants can join Teams meeting following the created link.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_meeting_3.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003eUse all available functionality of MS Teams app to discuss the open questions.\u003cbr\u003e\nWith both paid subscription plans,  you will have additional tab in the right-side APP panel  with functionality for scheduling MS Teams meeting.\u003cbr\u003e\n\u003cimg src=\"https://support-automation.solbeg.com/2_1.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003eOn this tab, you need to put details of a meeting.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/2_2.png\" alt=\"enter image description here\"\u003e\u003cbr\u003e\n-   Subject –  give a title to a meeting  to pay attention of attendees  to its topic;\u003cbr\u003e\n-   Attendees – the field  includes  automatically added Requester,  Assignee, and Followers  in the loading page moment. You can edit the list of participants who will be invited to join a meeting.\u003c/p\u003e\n\n\u003cp\u003eNOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/2_4.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSimultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteams\u003cem\u003emeeting\u003c/em\u003elink” - for unpaid version and “msteams_meeting” for paid plans.\u003c/p\u003e\n\n\u003cp\u003eUse all available functionality of MS Teams app to discuss your questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_meeting_4.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen MS Teams extension on the right-side APP panel; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin to MS Teams account using your credentials; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive access to the app from your MS Office admin; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive access to the app from your MS Office admin;\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"If you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions.\n\n**Main features for free:**\n-   Generate MS Teams meeting link in one click;\n-   Join Teams meeting from Zendesk directly;\n-   Simplify communication with a requester;\n-   Decrease your ticket resolution time;\n-   Improve your productivity;\n-   One-click and Teams meeting organized.\n-   Additional tag for identification using the extension.\n\n**Additional features with paid plans:**\n-   Schedule MS Teams meetings  in one click;\n-   Add meetings to your O365 calendar without leaving Zendesk ticket;\n-   Decide on meeting attendees and send them invitations\n\nAfter installing  **Schedule MS Teams meeting** extension  open your Zendesk ticket.\nIn the  right-side  APP bar,  you need to select the installed extension, open it,  and authorize in your MS Teams account by clicking on  **Login to MS Teams account**.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_meeting_1.png)\n\nAfter clocking Login to MS Teams account,  you will be redirected  to the MS Teams login page and after successful authorization returned  to the page with the app.\n\nIf you have already logged into O365 account in your browser, the authorization will be processed automatically.\n\nNOTE: Depending on your security configuration, at the time of your first installation of the extension  the system may ask you to request from MS office administrators access to online meetings.\n\nWith free subscription plans, after successful authorization, you will see the button **Create MS Teams Meeting**  on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_meeting_2.png)\n\nPlease, specify a convenient time for the Team Meeting with your partner in the reply message for ticket.\n\nAfter the time on both sides is agreed, the meeting participants can join Teams meeting following the created link.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_meeting_3.png)\n\nUse all available functionality of MS Teams app to discuss the open questions.\nWith both paid subscription plans,  you will have additional tab in the right-side APP panel  with functionality for scheduling MS Teams meeting.\n![enter image description here](https://support-automation.solbeg.com/2_1.png)\n\nOn this tab, you need to put details of a meeting.\n\n![enter image description here](https://support-automation.solbeg.com/2_2.png)\n-   Subject –  give a title to a meeting  to pay attention of attendees  to its topic;\n-   Attendees – the field  includes  automatically added Requester,  Assignee, and Followers  in the loading page moment. You can edit the list of participants who will be invited to join a meeting.\n\nNOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button.\n\n![enter image description here](https://support-automation.solbeg.com/2_4.png)\n\nSimultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteams_meeting_link” - for unpaid version and “msteams_meeting” for paid plans.\n\nUse all available functionality of MS Teams app to discuss your questions.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_meeting_4.png)\n","raw_installation_instructions":"1. Install the app; \n\n2. Open MS Teams extension on the right-side APP panel; \n\n3. Login to MS Teams account using your credentials; \n\n4. Receive access to the app from your MS Office admin; \n\n5. Receive access to the app from your MS Office admin;","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://251576.apps.zdusercontent.com/251576/assets/1669645583-e32bf6570f410111f7355df988dd66e1/logo-small.png","large_icon":"https://251576.apps.zdusercontent.com/251576/assets/1669645583-e32bf6570f410111f7355df988dd66e1/logo.png","screenshots":["https://251576.apps.zdusercontent.com/251576/assets/1669645583-e32bf6570f410111f7355df988dd66e1/screenshot-0.png","https://251576.apps.zdusercontent.com/251576/assets/1669645583-e32bf6570f410111f7355df988dd66e1/screenshot-1.png","https://251576.apps.zdusercontent.com/251576/assets/1669645583-e32bf6570f410111f7355df988dd66e1/screenshot-2.png"],"installation_count":228},{"id":251813,"name":"Send SMS","state":"published","version":"1.1.3","framework_version":"2.0","parameters":[{"id":895369,"app_id":251813,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-08T11:26:51Z","updated_at":"2020-05-08T11:26:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":895368,"app_id":251813,"name":"token","kind":"text","required":true,"position":1,"created_at":"2020-05-08T11:26:51Z","updated_at":"2020-05-08T11:26:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1014445,"app_id":251813,"name":"default_originator","kind":"text","required":false,"position":2,"created_at":"2020-10-09T16:36:57Z","updated_at":"2020-10-09T16:36:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1531,"entity_id":251813,"app_id":251813,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-05-08T11:26:53.000Z","updated_at":"2020-05-08T11:26:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-05-08T11:26:49Z","updated_at":"2025-10-24T11:37:23Z","terms_conditions_url":null,"app_organization":{"id":3145,"name":"Mobivate","email":"john.huseinovic@mobivate.com","website":"mobivate.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2020-05-08T11:26:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mobivate.com/bulk-sms/mobile-marketing-costs"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2020-12-09T18:33:13Z","owner_id":269519,"author_name":"John Huseinovic","author_email":"bulksms@mobivate.com","author_url":"https://hub.mobivate.com","short_description":"Send SMS via Mobivate","long_description":"\u003ch1\u003eEveryone texts. Reach them, anytime, anywhere, instantly.\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eStarting at only 1.9p per SMS\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003e16 YEARS IN THE INDUSTRY\u003c/h3\u003e\n\n\u003cp\u003eWe are passionate about mobile messaging and have been in the industry for 16 years. Thousands of companies trust Mobivate to manage their SMS marketing so that they can effectively and efficiently communicate with customers, staff and suppliers using the best quality routes in the market.\u003c/p\u003e\n\n\u003ch3\u003eSEND SMS FROM ZENDESK\u003c/h3\u003e\n\n\u003cp\u003eUse Mobivate to simply send SMS messages online to single or multiple recipients. Set the alpha numeric sender ID, type the message and send immediately or schedule for later.\u003c/p\u003e\n\n\u003ch3\u003e24/7 Service\u003c/h3\u003e\n\n\u003cp\u003eOur calls are being monitored 24 hours a day 7 days a week and there is always someone available to help you. We pride ourselves in the best customer service in the industry. We add value to our clients businesses by making introductions to each other to enhance their revenues and relationships. We share our mobile numbers with you so you can call, WhatsApp, Skype and SMS us at your convenience.\u003c/p\u003e\n\n\u003ch3\u003eHAVE QUESTIONS? CALL US ON\u003c/h3\u003e\n\n\u003cp\u003e\u003ccode\u003e+61 (0) 2 8005 0303\u003c/code\u003e | \u003ccode\u003e+44 (0) 207 267 5222\u003c/code\u003e  | \u003ccode\u003e+27 (0) 11 083 7575\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://hub.mobivate.com/signup/zendesk\"\u003eSign up today and get free sms credits\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNo Set Up Fee \u003c/li\u003e\n\u003cli\u003eNo Monthly Fee \u003c/li\u003e\n\u003cli\u003eCredits Never Expire \u003c/li\u003e\n\u003cli\u003eSimple Top Up \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.mobivate.com/bulk-sms/mobile-marketing-costs\"\u003ePrice Guarantee\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eNew Customers\u003c/h2\u003e\n\n\u003cp\u003e(don\u0026#39;t have a Mobivate account)\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://hub.mobivate.com/signup/zendesk\"\u003eSign up on hub.mobivate.com and get free credits\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eExisting Mobivate customers\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eCopy your \u003ccode\u003eAPI key\u003c/code\u003e from \u003ca href=\"https://hub.mobivate.com/me\"\u003eUser Profile page\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eSimply click \u003cem\u003eInstall\u003c/em\u003e button\u003c/li\u003e\n\u003cli\u003ePaste the \u003ccode\u003eAPI key\u003c/code\u003e in the \u003cem\u003eMobivate API Key\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eSet your Default Originator / Sender Name (optional*)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAnd you are all set!\u003c/p\u003e\n\n\u003cp\u003eNow, all you have to make sure is that your \u003cstrong\u003epeople\u003c/strong\u003e have a \u003cem\u003ephone\u003c/em\u003e field populated with a valid phone number \u003cstrong\u003e(international format, eg. \u003ccode\u003e44793xxxxxx\u003c/code\u003e instead of \u003ccode\u003e0793xxxxxx\u003c/code\u003e)\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# Everyone texts. Reach them, anytime, anywhere, instantly.\n**Starting at only 1.9p per SMS**\n\n### 16 YEARS IN THE INDUSTRY\nWe are passionate about mobile messaging and have been in the industry for 16 years. Thousands of companies trust Mobivate to manage their SMS marketing so that they can effectively and efficiently communicate with customers, staff and suppliers using the best quality routes in the market.\n\n### SEND SMS FROM ZENDESK\nUse Mobivate to simply send SMS messages online to single or multiple recipients. Set the alpha numeric sender ID, type the message and send immediately or schedule for later.\n\n### 24/7 Service\nOur calls are being monitored 24 hours a day 7 days a week and there is always someone available to help you. We pride ourselves in the best customer service in the industry. We add value to our clients businesses by making introductions to each other to enhance their revenues and relationships. We share our mobile numbers with you so you can call, WhatsApp, Skype and SMS us at your convenience.\n\n### HAVE QUESTIONS? CALL US ON\n`+61 (0) 2 8005 0303` | `+44 (0) 207 267 5222`  | `+27 (0) 11 083 7575`\n\n[Sign up today and get free sms credits](https://hub.mobivate.com/signup/zendesk)\n\n- No Set Up Fee \n- No Monthly Fee \n- Credits Never Expire \n- Simple Top Up \n- [Price Guarantee](https://www.mobivate.com/bulk-sms/mobile-marketing-costs)\n","raw_installation_instructions":"##New Customers\n(don't have a Mobivate account)\n\n- [Sign up on hub.mobivate.com and get free credits](https://hub.mobivate.com/signup/zendesk)\n\n## Existing Mobivate customers\n\n1. Copy your `API key` from [User Profile page](https://hub.mobivate.com/me)\n2. Simply click *Install* button\n3. Paste the `API key` in the *Mobivate API Key*\n4. Set your Default Originator / Sender Name (optional*)\n\nAnd you are all set!\n\nNow, all you have to make sure is that your **people** have a *phone* field populated with a valid phone number **(international format, eg. `44793xxxxxx` instead of `0793xxxxxx`)**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://251813.apps.zdusercontent.com/251813/assets/1607445347-99418df75c1eb19eace277cf70811d6b/logo-small.png","large_icon":"https://251813.apps.zdusercontent.com/251813/assets/1607445347-99418df75c1eb19eace277cf70811d6b/logo.png","screenshots":["https://251813.apps.zdusercontent.com/251813/assets/1607445347-99418df75c1eb19eace277cf70811d6b/screenshot-0.png","https://251813.apps.zdusercontent.com/251813/assets/1607445347-99418df75c1eb19eace277cf70811d6b/screenshot-1.png","https://251813.apps.zdusercontent.com/251813/assets/1607445347-99418df75c1eb19eace277cf70811d6b/screenshot-2.png"],"installation_count":20},{"id":251823,"name":"Restyaboard","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":895385,"app_id":251823,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-08T12:14:27Z","updated_at":"2020-05-08T12:14:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1532,"entity_id":251823,"app_id":251823,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-05-08T12:14:29.000Z","updated_at":"2020-05-08T12:14:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-05-08T12:14:26Z","updated_at":"2025-04-04T00:05:35Z","terms_conditions_url":null,"app_organization":{"id":3143,"name":"AgileShoppe","email":"info@agileshoppe.com","website":"https://agileshoppe.com/","country_code":"SK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-05-08T12:14:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://restya.com/board/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-05-14T21:18:20Z","owner_id":269519,"author_name":"AgileShoppe","author_email":"info@agileshoppe.com","author_url":"https://agileshoppe.com","short_description":"Power up Zendesk to manage tasks on the visual board. Aids collaboration.","long_description":"\u003ch1\u003eRestyaboard\u003c/h1\u003e\n\n\u003cp\u003eIntegrate Zendesk with Restyaboard, the open-source Trello alternative to manage tasks and tickets.  \u003c/p\u003e\n\n\u003ch2\u003eIntegrate Zendesk with Restyaboard the open-source Trello alternative to manage tasks and tickets\u003c/h2\u003e\n\n\u003cp\u003eZendesk-Restyaboard integration will allow you to create cards to your Restyaboard right from your Zendesk ticket and update your support team about the changes on cards linked to any ticket, great for solving tickets to your customer service  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agileshoppe.com/images/zendesk-dashboard.png\" alt=\"Restyaboard integration for Zendesk - made by AgileShoppe\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eCore features\u003c/h2\u003e\n\n\u003cp\u003eThe Restyaboard integrations have a lot of helpful features that will save your process efficiency.  \u003c/p\u003e\n\n\u003ch3\u003eCreate Cards from ticket\u003c/h3\u003e\n\n\u003cp\u003eWith the Restyaboard app for Zendesk you can create the card in restyaboard from the support tickets in Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eFor more advanced ways to use the Restyaboard app in Zendesk to boost your team performance, see \u003ca href=\"https://agileshoppe.com/products/restyaboard-zendesk-integration\"\u003ehttps://agileshoppe.com/products/restyaboard-zendesk-integration\u003c/a\u003e.  \u003c/p\u003e\n\n\u003ch3\u003eLink Tickets to Cards\u003c/h3\u003e\n\n\u003cp\u003eLink the cards from your Restyaboard with the Zendesk ticket to keep track of Zendesk ticket status.  \u003c/p\u003e\n\n\u003ch3\u003eUpdate the Feedback with Comment\u003c/h3\u003e\n\n\u003cp\u003eYou can add a comment to the Restyaboard card from the Zendesk ticket with the feedback of the team member.  \u003c/p\u003e\n\n\u003ch3\u003eAssign Yourself to Get Instant Notification about Changes\u003c/h3\u003e\n\n\u003cp\u003eKeep track of your Zendesk ticket with creation of the card to the Restyaboard and you can also assign yourself to the card for instantly getting the notification about any activity in the card.  \u003c/p\u003e\n\n\u003ch3\u003eChoose the Boards and Lists to Create the Card\u003c/h3\u003e\n\n\u003cp\u003eQuickly convert your ticket information into your Restyaboard cards within Zendesk and you can pick a board and list in which you want to create the card with ticket information.  \u003c/p\u003e\n\n\u003ch3\u003eData Security\u003c/h3\u003e\n\n\u003cp\u003eWe do not hold any data linked to your agents and customers, except for:-Restyaboard URL, Access token.  \u003c/p\u003e\n\n\u003cp\u003eProvide clear communication between the team members with the access to your Restyaboard account in just one click without filling out any additional forms.  \u003c/p\u003e\n\n\u003ch3\u003eTeam Communication\u003c/h3\u003e\n\n\u003cp\u003eThe Restyaboard integration for Zendesk allows your team to view and create cards with tickets that have been created by users directly from a ticket in Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eThe Restyaboard integrations have a lot of helpful features that will help your team to achieve a lot of productivity and clear communication.\u003c/p\u003e\n\n\u003cp\u003eWe are experts in unleashing the strength of the team at your place of work. Having the right tools makes a big difference in the success of a software project.  \u003c/p\u003e\n\n\u003ch2\u003eUsage Overview\u003c/h2\u003e\n\n\u003cp\u003eThis integration allows you to create cards from Zendesk tickets. Create the cards in your Restyaboard from the ticket to see quick summaries relevant to an issue\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agileshoppe.com/images/zendesk-integration-create-card.png\" alt=\"Create the cards in Restyaboard from Zendesk ticket\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eLink an existing Restyaboard card to the ticket in the Zendesk to update the cards about the feedback about the issue.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agileshoppe.com/images/zendesk-integration-link-card.png\" alt=\"Link the cards from Restyaboard to Zendesk ticket\"\u003e\u003c/p\u003e\n\n\u003cp\u003eA card can be made for each bug, and the Support team can then easily attach all the tickets associated information by adding the information as a comment to the card.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agileshoppe.com/images/zendesk-integration-add-comment-card.png\" alt=\"Adding the comments to the card from Zendesk ticket\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can also assign yourself to the card for instantly getting the notification about any activity in the card for updating the status of the Zendesk ticket.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agileshoppe.com/images/zendesk-integration-card-assign-yourself.png\" alt=\"Assign yourself to the Restyaboard card\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Restyaboard - Zendesk integration allows you to specify the Board and List where the card can be created from the Zendesk ticket.\u003cbr\u003e\u003cbr\u003e\n\u003cimg src=\"https://agileshoppe.com/images/zendesk-integration-choose-board-list.png\" alt=\"While creating card, you can choose Board and List\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eRestyaboard is fully integrated into your Zendesk, you can access the same anytime via the navigation bar on the left or the sidebar on the right while viewing a ticket\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eA pop-up window will appear, log in or sign up and give permission to Zendesk for accessing your Restyaboard account.\u003c/li\u003e\n\u003cli\u003eOn completion of the authentication process, Zendesk will allow you to access Restyaboard. The app will be installed after that.\u003c/li\u003e\n\u003cli\u003eOpen a ticket in Zendesk, you will find Restyaboard on the right sidebar.\u003c/li\u003e\n\u003cli\u003eClick QA Ticket to create a card. You can also open an existing card if that’s your choice of action.\u003c/li\u003e\n\u003cli\u003eAccess the settings for configuring the notifications.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Restyaboard  \n\n Integrate Zendesk with Restyaboard, the open-source Trello alternative to manage tasks and tickets.  \n\n## Integrate Zendesk with Restyaboard the open-source Trello alternative to manage tasks and tickets\n\n Zendesk-Restyaboard integration will allow you to create cards to your Restyaboard right from your Zendesk ticket and update your support team about the changes on cards linked to any ticket, great for solving tickets to your customer service  \n\n![Restyaboard integration for Zendesk - made by AgileShoppe](https://agileshoppe.com/images/zendesk-dashboard.png)  \n\n## Core features  \n\n The Restyaboard integrations have a lot of helpful features that will save your process efficiency.  \n\n### Create Cards from ticket  \n\n With the Restyaboard app for Zendesk you can create the card in restyaboard from the support tickets in Zendesk.  \n\n For more advanced ways to use the Restyaboard app in Zendesk to boost your team performance, see [https://agileshoppe.com/products/restyaboard-zendesk-integration](https://agileshoppe.com/products/restyaboard-zendesk-integration).  \n\n### Link Tickets to Cards  \n\n Link the cards from your Restyaboard with the Zendesk ticket to keep track of Zendesk ticket status.  \n\n### Update the Feedback with Comment  \n\n You can add a comment to the Restyaboard card from the Zendesk ticket with the feedback of the team member.  \n\n### Assign Yourself to Get Instant Notification about Changes  \n\n Keep track of your Zendesk ticket with creation of the card to the Restyaboard and you can also assign yourself to the card for instantly getting the notification about any activity in the card.  \n\n### Choose the Boards and Lists to Create the Card  \n\n Quickly convert your ticket information into your Restyaboard cards within Zendesk and you can pick a board and list in which you want to create the card with ticket information.  \n\n### Data Security  \n\n We do not hold any data linked to your agents and customers, except for:-Restyaboard URL, Access token.  \n\n Provide clear communication between the team members with the access to your Restyaboard account in just one click without filling out any additional forms.  \n\n### Team Communication  \n\nThe Restyaboard integration for Zendesk allows your team to view and create cards with tickets that have been created by users directly from a ticket in Zendesk.  \n\nThe Restyaboard integrations have a lot of helpful features that will help your team to achieve a lot of productivity and clear communication.\n  \nWe are experts in unleashing the strength of the team at your place of work. Having the right tools makes a big difference in the success of a software project.  \n\n## Usage Overview  \n\nThis integration allows you to create cards from Zendesk tickets. Create the cards in your Restyaboard from the ticket to see quick summaries relevant to an issue\n\n ![Create the cards in Restyaboard from Zendesk ticket](https://agileshoppe.com/images/zendesk-integration-create-card.png)  \n\nLink an existing Restyaboard card to the ticket in the Zendesk to update the cards about the feedback about the issue.  \n\n ![Link the cards from Restyaboard to Zendesk ticket](https://agileshoppe.com/images/zendesk-integration-link-card.png)\n\n A card can be made for each bug, and the Support team can then easily attach all the tickets associated information by adding the information as a comment to the card.  \n\n ![Adding the comments to the card from Zendesk ticket](https://agileshoppe.com/images/zendesk-integration-add-comment-card.png)\n\nYou can also assign yourself to the card for instantly getting the notification about any activity in the card for updating the status of the Zendesk ticket.  \n\n ![Assign yourself to the Restyaboard card](https://agileshoppe.com/images/zendesk-integration-card-assign-yourself.png)\n\nThe Restyaboard - Zendesk integration allows you to specify the Board and List where the card can be created from the Zendesk ticket.  \n![While creating card, you can choose Board and List](https://agileshoppe.com/images/zendesk-integration-choose-board-list.png)\n","raw_installation_instructions":"# Restyaboard is fully integrated into your Zendesk, you can access the same anytime via the navigation bar on the left or the sidebar on the right while viewing a ticket\n\n1. Install the app from Zendesk Marketplace.\n2. A pop-up window will appear, log in or sign up and give permission to Zendesk for accessing your Restyaboard account.\n3. On completion of the authentication process, Zendesk will allow you to access Restyaboard. The app will be installed after that.\n4. Open a ticket in Zendesk, you will find Restyaboard on the right sidebar.\n5. Click QA Ticket to create a card. You can also open an existing card if that’s your choice of action.\n6. Access the settings for configuring the notifications.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://251823.apps.zdusercontent.com/251823/assets/1589458100-0028260dfce6c3880cc784259c674042/logo-small.png","large_icon":"https://251823.apps.zdusercontent.com/251823/assets/1589458100-0028260dfce6c3880cc784259c674042/logo.png","screenshots":["https://251823.apps.zdusercontent.com/251823/assets/1589458100-0028260dfce6c3880cc784259c674042/screenshot-0.png","https://251823.apps.zdusercontent.com/251823/assets/1589458100-0028260dfce6c3880cc784259c674042/screenshot-1.png","https://251823.apps.zdusercontent.com/251823/assets/1589458100-0028260dfce6c3880cc784259c674042/screenshot-2.png"],"installation_count":1},{"id":253251,"name":"Konnect Insights","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-05-18T08:33:06Z","updated_at":"2026-05-29T13:05:41Z","terms_conditions_url":null,"app_organization":{"id":2907,"name":"Prudence Analytics and Software Solutions Pvt. Ltd.","email":"support@konnectinsights.com","website":"https://konnectinsights.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-05-18T08:33:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://konnectinsights.com/plans/"},"location_names":[],"last_update_time":"2026-02-24T22:30:42Z","owner_id":269519,"author_name":"Konnect Insights","author_email":"support@konnectinsights.com","author_url":"https://konnectinsights.com/?utm_source=Zendesk%20Marketplace\u0026utm_medium=Backlink\u0026utm_campaign=Zendesk_Marketplace","short_description":"Konnect Insights is a powerful social listening and analytics tool for Zendesk","long_description":"\u003cp\u003eMaximize your CX strategy by integrating Konnect Insights directly into Zendesk. This powerful duo allows you to monitor brand mentions across all social channels and respond to customers without ever leaving your Zendesk dashboard. \u003c/p\u003e\n\n\u003cp\u003eKonnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights. \u003c/p\u003e\n\n\u003cp\u003eWith Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Reviews, Tiktok, Telegram, Line, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Quora, TrustPilot and many more. \u003c/p\u003e\n\n\u003cp\u003eView our Privacy Policy here - https://konnectinsights.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSetting Up Zendesk Integration \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTo setup this integration, first login to your Konnect Insights account \u003c/li\u003e\n\u003cli\u003eNavigate to the ‘Settings’ menu at the top of the page \u003c/li\u003e\n\u003cli\u003eGo to `All Apps\u0026#39;, search for Zendesk and Click the ‘Connect’ button \u003c/li\u003e\n\u003cli\u003eHead over to Zendesk and login to your account \u003c/li\u003e\n\u003cli\u003eClick the ‘Allow’ button, you Zendesk account will be integrated successfully \u003c/li\u003e\n\u003cli\u003eNow select the ticket you want to send through and hit Send to CRM \u003c/li\u003e\n\u003cli\u003eSelect account to send through and hit Send \u003c/li\u003e\n\u003cli\u003eThe ticket will be visible in your Zendesk tickets! \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need any further assistance, don’t hesitate to contact us at support@konnectinsights.com with any questions.\u003c/p\u003e\n","raw_long_description":"Maximize your CX strategy by integrating Konnect Insights directly into Zendesk. This powerful duo allows you to monitor brand mentions across all social channels and respond to customers without ever leaving your Zendesk dashboard. \n \n Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights. \n \n With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Reviews, Tiktok, Telegram, Line, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Quora, TrustPilot and many more. \n \n View our Privacy Policy here - https://konnectinsights.com/privacy","raw_installation_instructions":"Setting Up Zendesk Integration \n \n 1. To setup this integration, first login to your Konnect Insights account \n 2. Navigate to the ‘Settings’ menu at the top of the page \n 3. Go to `All Apps', search for Zendesk and Click the ‘Connect’ button \n 4. Head over to Zendesk and login to your account \n 5. Click the ‘Allow’ button, you Zendesk account will be integrated successfully \n 6. Now select the ticket you want to send through and hit Send to CRM \n 7. Select account to send through and hit Send \n 8. The ticket will be visible in your Zendesk tickets! \n \n If you need any further assistance, don’t hesitate to contact us at support@konnectinsights.com with any questions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://253251.apps.zdusercontent.com/253251/assets/1771914896-9069c14fb0d9cdf62d179c8575a8c2ad/logo-small.png","large_icon":"https://253251.apps.zdusercontent.com/253251/assets/1771914896-9069c14fb0d9cdf62d179c8575a8c2ad/logo.png","screenshots":["https://253251.apps.zdusercontent.com/253251/assets/1771914896-9069c14fb0d9cdf62d179c8575a8c2ad/screenshot-0.png","https://253251.apps.zdusercontent.com/253251/assets/1771914896-9069c14fb0d9cdf62d179c8575a8c2ad/screenshot-1.png","https://253251.apps.zdusercontent.com/253251/assets/1771914896-9069c14fb0d9cdf62d179c8575a8c2ad/screenshot-2.png"],"installation_count":0},{"id":253675,"name":"Facilio","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":904791,"app_id":253675,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-20T11:58:38Z","updated_at":"2020-05-20T11:58:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":937305,"app_id":253675,"name":"facilio username","kind":"text","required":true,"position":1,"created_at":"2020-07-02T18:43:58Z","updated_at":"2020-07-02T18:43:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":937306,"app_id":253675,"name":"facilio password","kind":"text","required":true,"position":2,"created_at":"2020-07-02T18:43:58Z","updated_at":"2020-07-02T18:43:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1552,"entity_id":253675,"app_id":253675,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-05-20T11:58:39.000Z","updated_at":"2020-05-20T11:58:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2020-05-20T11:58:36Z","updated_at":"2025-04-04T00:05:37Z","terms_conditions_url":null,"app_organization":{"id":3171,"name":"Facilio","email":"support@facilio.com","website":"https://facilio.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-05-20T11:58:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://facilio.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-07-02T18:43:56Z","owner_id":269519,"author_name":"Facilio","author_email":"gayathri@facilio.com","author_url":"https://app.facilio.com/","short_description":"Facilio allows property managers to manage workorders of tenant's using Zendesk","long_description":"\u003ch2\u003eAbout Facilio :\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eFacilio for Zendesk makes it easy for tenants to submit maintenance requests.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYour agents can create the workorder within their Zendesk console and track the status without switching between applications.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe agent has a 360-degree view of workorder status, providing detailed snapshots of tenant\u0026#39;s service interactions.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe integration helps to streamline all your communications with tenants.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMore details available in https://facilio.com/maintenance-management \u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eHow to Install Facilio in Zendesk:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to Tickets Zendesk application Search for facilio\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on the application to install\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProvide Facilio username and password click install to sign-in\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEmail \u0026#39;support@facilio.com\u0026#39; if you have login issues\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFacilio workorder will come as a side application after installation\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUser can create and track facility management tickets from the side application\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUser can also add comments to the facilio ticket from Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eside app User can use Facilio  workorder as a subticket to the main Zendesk ticket \u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## About Facilio :   \n* Facilio for Zendesk makes it easy for tenants to submit maintenance requests.  \n* Your agents can create the workorder within their Zendesk console and track the status without switching between applications.    \n* The agent has a 360-degree view of workorder status, providing detailed snapshots of tenant's service interactions.    \n* The integration helps to streamline all your communications with tenants.   \n* More details available in https://facilio.com/maintenance-management \n\n","raw_installation_instructions":"##How to Install Facilio in Zendesk:  \n* Go to Tickets Zendesk application Search for facilio  \n* Click on the application to install     \n* Provide Facilio username and password click install to sign-in    \n* Email 'support@facilio.com' if you have login issues    \n* Facilio workorder will come as a side application after installation    \n* User can create and track facility management tickets from the side application   \n* User can also add comments to the facilio ticket from Zendesk    \n* side app User can use Facilio  workorder as a subticket to the main Zendesk ticket \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://253675.apps.zdusercontent.com/253675/assets/1593666656-2d4569883117cfa5922ed83d900e3f75/logo-small.png","large_icon":"https://253675.apps.zdusercontent.com/253675/assets/1593666656-2d4569883117cfa5922ed83d900e3f75/logo.png","screenshots":["https://253675.apps.zdusercontent.com/253675/assets/1593666656-2d4569883117cfa5922ed83d900e3f75/screenshot-0.png","https://253675.apps.zdusercontent.com/253675/assets/1593666656-2d4569883117cfa5922ed83d900e3f75/screenshot-1.png","https://253675.apps.zdusercontent.com/253675/assets/1593666656-2d4569883117cfa5922ed83d900e3f75/screenshot-2.png"],"installation_count":2},{"id":254443,"name":"Flare for Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#1F73B7","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-05-25T09:19:57Z","updated_at":"2026-07-17T17:14:18Z","terms_conditions_url":null,"app_organization":{"id":2412,"name":"Faye","email":"suppport@fayebsg.com","website":"https://fayedigital.com/zendesk/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-05-25T09:19:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://fayedigital.com/flare-for-zendesk/"},"location_names":[],"last_update_time":"2026-07-17T17:14:15Z","owner_id":269519,"author_name":"Faye","author_email":"support@fayedigital.com","author_url":"https://fayedigital.com/flare-for-zendesk","short_description":"Visualize, analyze, and interact with third-party data inside of Zendesk.","long_description":"\u003cp\u003eFlare by Faye enables Zendesk users to \u003cstrong\u003eview, sync, and update customer data from any third-party system\u003c/strong\u003e in Zendesk. Your customer service agents will be able to view a customer\u0026#39;s entire engagement history within a single browser window — empowering them to provide faster, more reliable customer service.\u003c/p\u003e\n\n\u003ch2\u003eConnect 300+ Systems to Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://flarecx.com/wp-content/uploads/2021/08/Group-32.png\" alt=\"Flare Connectors\"\u003e\u003cbr\u003e\nUsing pre-built configurations and customizable options, Flare allows you to connect an endless list of third-party systems to your Zendesk platform. Allow your agents to see up-to-date, contextual records from their favorite systems, like:\u003cbr\u003e\n- NetSuite\u003cbr\u003e\n- Shopify\u003cbr\u003e\n- SAP\u003cbr\u003e\n- Magento\u003cbr\u003e\n- BigCommerce\u003cbr\u003e\n- Sage\u003cbr\u003e\n- QuickBooks\u003cbr\u003e\n- Microsoft\u003cbr\u003e\n- and many more!\u003c/p\u003e\n\n\u003cp\u003eIn short: \u003cstrong\u003eIf your system can export data, Flare can connect to it.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eConnect your ERP system and enable your Zendesk agents to:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrack and update inventory\u003c/li\u003e\n\u003cli\u003eManage recalls\u003c/li\u003e\n\u003cli\u003eSee product catalogues\u003c/li\u003e\n\u003cli\u003eView and create invoices\u003c/li\u003e\n\u003cli\u003eSubmit RMAs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eConnect your E-commerce system and enable your Zendesk agents to:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee order histories and details\u003c/li\u003e\n\u003cli\u003eUpdate client details\u003c/li\u003e\n\u003cli\u003eView fulfillment details\u003c/li\u003e\n\u003cli\u003eSee client wish lists\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eCustomize Your Data Views with the No-Code Flare Studio\u003c/h1\u003e\n\n\u003cp\u003eBring your external data to life within Zendesk by using the no code Flare Studio. Flare Studio enables you to build \u003cstrong\u003econtextual table, chart, or card sidebar objects\u003c/strong\u003e from your connected data within minutes—making sure your agents can focus on the information that is most critical to your customer support process.\u003c/p\u003e\n\n\u003cp\u003ePlus, take advantage of our \u003cstrong\u003epre-built industry templates\u003c/strong\u003e for CPG, E-Commerce, Manufacturing and more!\u003c/p\u003e\n\n\u003ch1\u003eFaye\u0026#39;s Zendesk \u0026amp; Industry Expertise\u003c/h1\u003e\n\n\u003cp\u003eOur depth of Zendesk expertise is showcased through a library of custom-built software enhancements, tools, and integrations (including Flare!) used by 100,000+ users every day.\u003c/p\u003e\n\n\u003cp\u003ePlus, we were recognized as the 2022 Vertical Solutions Partner of the Year for our proven work in helping organizations optimize Zendesk to meet their industry-specific requirements.\u003c/p\u003e\n\n\u003cp\u003eWe have 10+ years of experience helping organizations in these industries to optimize their CX processes and software:\u003cbr\u003e\n- \u003ca href=\"https://fayedigital.com/retail_and_e-commerce/\"\u003eRetail and E-commerce\u003c/a\u003e\u003cbr\u003e\n- \u003ca href=\"https://fayedigital.com/cpg/\"\u003eConsumer Goods\u003c/a\u003e\u003cbr\u003e\n- \u003ca href=\"https://fayedigital.com/logistics/\"\u003eLogistics\u003c/a\u003e\u003cbr\u003e\n- \u003ca href=\"https://fayedigital.com/manufacturing/\"\u003eManufacturing\u003c/a\u003e\u003cbr\u003e\n- \u003ca href=\"https://fayedigital.com/healthcare/\"\u003eHealthcare\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eSecurity \u0026amp; Data Policy\u003c/h1\u003e\n\n\u003cp\u003eFlare is built with data security and privacy in mind. We only store the agent information required to grant agents access to their data in Flare: \u003cstrong\u003eEmail, ID, First Name, and Last Name\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eTo power Flare\u0026#39;s functionality, we also use data dynamically from \u003cstrong\u003eTickets and End Users\u003c/strong\u003e to match and filter records from your other connected systems. All data used for this dynamic searching is stored only temporarily and is \u003cstrong\u003eencrypted at rest\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eAll communication between systems is secured using encryption, and any data we retain is \u003cstrong\u003eencrypted both in transit and at rest\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eIf you have questions about Flare, or if you\u0026#39;re ready to get started with Flare, please reach out to us at support@fayedigital.com or visit fayedigital.com/flare-for-zendesk.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up Flare, please contact support@fayedigital.com and we\u0026#39;ll get back to you in no time!\u003c/p\u003e\n","raw_long_description":"Flare by Faye enables Zendesk users to **view, sync, and update customer data from any third-party system** in Zendesk. Your customer service agents will be able to view a customer's entire engagement history within a single browser window — empowering them to provide faster, more reliable customer service.\n\n## Connect 300+ Systems to Zendesk\n\n![Flare Connectors](https://flarecx.com/wp-content/uploads/2021/08/Group-32.png)\nUsing pre-built configurations and customizable options, Flare allows you to connect an endless list of third-party systems to your Zendesk platform. Allow your agents to see up-to-date, contextual records from their favorite systems, like:\n- NetSuite\n- Shopify\n- SAP\n- Magento\n- BigCommerce\n- Sage\n- QuickBooks\n- Microsoft\n- and many more!\n\nIn short: **If your system can export data, Flare can connect to it.**\n\n# Connect your ERP system and enable your Zendesk agents to:\n- Track and update inventory\n- Manage recalls\n- See product catalogues\n- View and create invoices\n- Submit RMAs\n\n# Connect your E-commerce system and enable your Zendesk agents to:\n- See order histories and details\n- Update client details\n- View fulfillment details\n- See client wish lists\n\n# Customize Your Data Views with the No-Code Flare Studio\n\nBring your external data to life within Zendesk by using the no code Flare Studio. Flare Studio enables you to build **contextual table, chart, or card sidebar objects** from your connected data within minutes—making sure your agents can focus on the information that is most critical to your customer support process.\n\nPlus, take advantage of our **pre-built industry templates** for CPG, E-Commerce, Manufacturing and more!\n\n# Faye's Zendesk \u0026 Industry Expertise\n\nOur depth of Zendesk expertise is showcased through a library of custom-built software enhancements, tools, and integrations (including Flare!) used by 100,000+ users every day.\n\nPlus, we were recognized as the 2022 Vertical Solutions Partner of the Year for our proven work in helping organizations optimize Zendesk to meet their industry-specific requirements.\n\n We have 10+ years of experience helping organizations in these industries to optimize their CX processes and software:\n- [Retail and E-commerce](https://fayedigital.com/retail_and_e-commerce/)\n- [Consumer Goods](https://fayedigital.com/cpg/)\n- [Logistics](https://fayedigital.com/logistics/)\n- [Manufacturing](https://fayedigital.com/manufacturing/)\n- [Healthcare](https://fayedigital.com/healthcare/)\n\n# Security \u0026 Data Policy\n\nFlare is built with data security and privacy in mind. We only store the agent information required to grant agents access to their data in Flare: **Email, ID, First Name, and Last Name**.\n\nTo power Flare's functionality, we also use data dynamically from **Tickets and End Users** to match and filter records from your other connected systems. All data used for this dynamic searching is stored only temporarily and is **encrypted at rest**.\n\nAll communication between systems is secured using encryption, and any data we retain is **encrypted both in transit and at rest**.\n\n*If you have questions about Flare, or if you're ready to get started with Flare, please reach out to us at support@fayedigital.com or visit fayedigital.com/flare-for-zendesk.*","raw_installation_instructions":"To set up Flare, please contact support@fayedigital.com and we'll get back to you in no time!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://254443.apps.zdusercontent.com/254443/assets/1782231285-3e2743d4b68597bd37e3ed85b9556638/support/logo-small.png","large_icon":"https://254443.apps.zdusercontent.com/254443/assets/1782231285-3e2743d4b68597bd37e3ed85b9556638/support/logo.png","screenshots":["https://254443.apps.zdusercontent.com/254443/assets/1782231285-3e2743d4b68597bd37e3ed85b9556638/support/screenshot-0.png","https://254443.apps.zdusercontent.com/254443/assets/1782231285-3e2743d4b68597bd37e3ed85b9556638/support/screenshot-1.png","https://254443.apps.zdusercontent.com/254443/assets/1782231285-3e2743d4b68597bd37e3ed85b9556638/support/screenshot-2.png"],"installation_count":0},{"id":254503,"name":"Internal Note","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":909233,"app_id":254503,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-25T15:07:21Z","updated_at":"2020-05-25T15:07:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":909230,"app_id":254503,"name":"Allow Note to be saved as Interaction","kind":"checkbox","required":false,"position":1,"created_at":"2020-05-25T15:07:20Z","updated_at":"2020-05-25T15:07:20Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":909231,"app_id":254503,"name":"Activate for Ticket Sidebar (Required for support of Macro feature)","kind":"checkbox","required":false,"position":2,"created_at":"2020-05-25T15:07:20Z","updated_at":"2020-05-25T15:07:20Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":909232,"app_id":254503,"name":"Activate for Ticket Editor","kind":"checkbox","required":false,"position":3,"created_at":"2020-05-25T15:07:20Z","updated_at":"2026-03-09T21:04:27Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":1628,"entity_id":254503,"app_id":254503,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_HJPn1h5UXhjYoM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":559,"cost_type":"CostStripe","active":true,"created_at":"2020-06-24T17:42:25.000Z","updated_at":"2020-06-24T17:42:25.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-05-25T15:07:18Z","updated_at":"2026-03-09T21:04:27Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[3,10],"date_published":"2020-05-25T15:07:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-03-09T21:04:24Z","owner_id":269519,"author_name":"pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Simultaneous create an internal and public note, even within a Macro","long_description":"\u003cp\u003eAllow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSubmit an internal note within the app, so without submitting the whole ticket\u003c/li\u003e\n\u003cli\u003eSubmit an internal note and a public comment simultaneous when submitting a ticket\u003c/li\u003e\n\u003cli\u003eIncorporate an internal note and public comment into a Macro\u003c/li\u003e\n\u003cli\u003ePost an internal note as a Sunshine Event (also available in Macros)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWorkflow automation (with Macros)\u003c/li\u003e\n\u003cli\u003eQuick note updates\u003c/li\u003e\n\u003cli\u003eWorkflow optimization\u003c/li\u003e\n\u003cli\u003eCustom Sunshine Events to be included in your process\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing, your free 7-day trial will start so you can try out this application without any worries.\u003c/p\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n\n\u003ch4\u003eData Privacy and Security\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses, uses, and stores the following data:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003cbr\u003e\n- Ticket content and metadata (ticket ID, status, and current comments)\u003cbr\u003e\n- Agent information (name and ID of the current user)\u003cbr\u003e\n- Macro content (when integrated with Zendesk Macros)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Used:\u003c/strong\u003e\u003cbr\u003e\n- Internal notes and public comments entered by agents are processed to create ticket updates\u003cbr\u003e\n- Ticket data is used to determine the appropriate context for note creation\u003cbr\u003e\n- For Enterprise customers, internal note content may be formatted as Sunshine Events\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Stored:\u003c/strong\u003e\u003cbr\u003e\n- No data is stored outside of your Zendesk instance\u003cbr\u003e\n- All internal notes, public comments, and Sunshine Events are stored directly in your Zendesk account according to Zendesk\u0026#39;s data retention policies\u003cbr\u003e\n- The app does not transmit or store any data on external servers\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e\u003cbr\u003e\n- To enable simultaneous creation of internal notes and public comments\u003cbr\u003e\n- To integrate internal note functionality within Zendesk Macros\u003cbr\u003e\n- To post internal notes as Sunshine Events for workflow automation\u003cbr\u003e\n- To improve agent efficiency and workflow optimization\u003c/p\u003e\n\n\u003cp\u003eFor more information about data handling and privacy, please contact us at \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003ehttps://www.pluscloud.nl/zendesk/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow to create a Macro with both internal note and public comment, or Sunshine Event\u003c/h3\u003e\n\n\u003cp\u003eThere are three ways/flavors on how to implement Internal Notes in Macros:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInclude a regular internal note beside a public comment use: \u003ccode\u003e{internal-note}Text{/internal-note}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eTo include a Sunshine Event use: \u003ccode\u003e{internal-note event=\u0026quot;true\u0026quot;}Text{/internal-note}\u003c/code\u003e, will append the ‘Text’ to the current note in the app text field. Also, it will turn on the Sunshine Event switch.\u003c/li\u003e\n\u003cli\u003eWith the following using the internal note is being cleared and replaced, use it as followed: \u003ccode\u003e{internal-note replace=\u0026quot;true\u0026quot;}New note{/internal-note}\u003c/code\u003e will replace the current internal note. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of this app or your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Zendesk Master Partner, we can help you get the most out of your Zendesk Workflows. Check our \u003ca href=\"https://help.pluscloud.nl/hc/sections/360004050820-Internal-Note\"\u003ehelpcenter\u003c/a\u003e with articles regarding this app or \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eget in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event\n\n#### Key Features\n\n- Submit an internal note within the app, so without submitting the whole ticket\n- Submit an internal note and a public comment simultaneous when submitting a ticket\n- Incorporate an internal note and public comment into a Macro\n- Post an internal note as a Sunshine Event (also available in Macros)\n\n#### Use Cases\n\n- Workflow automation (with Macros)\n- Quick note updates\n- Workflow optimization\n- Custom Sunshine Events to be included in your process\n\n**The first week is on us!** After installing, your free 7-day trial will start so you can try out this application without any worries.\n\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.\n\n#### Data Privacy and Security\n\nThis app accesses, uses, and stores the following data:\n\n**Data Accessed:**\n- Ticket content and metadata (ticket ID, status, and current comments)\n- Agent information (name and ID of the current user)\n- Macro content (when integrated with Zendesk Macros)\n\n**Data Used:**\n- Internal notes and public comments entered by agents are processed to create ticket updates\n- Ticket data is used to determine the appropriate context for note creation\n- For Enterprise customers, internal note content may be formatted as Sunshine Events\n\n**Data Stored:**\n- No data is stored outside of your Zendesk instance\n- All internal notes, public comments, and Sunshine Events are stored directly in your Zendesk account according to Zendesk's data retention policies\n- The app does not transmit or store any data on external servers\n\n**Purpose:**\n- To enable simultaneous creation of internal notes and public comments\n- To integrate internal note functionality within Zendesk Macros\n- To post internal notes as Sunshine Events for workflow automation\n- To improve agent efficiency and workflow optimization\n\nFor more information about data handling and privacy, please contact us at [https://www.pluscloud.nl/zendesk/](https://www.pluscloud.nl/zendesk/).","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n- Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\n\n### How to create a Macro with both internal note and public comment, or Sunshine Event\n\nThere are three ways/flavors on how to implement Internal Notes in Macros:\n\n- Include a regular internal note beside a public comment use: `{internal-note}Text{/internal-note}`\n- To include a Sunshine Event use: `{internal-note event=\"true\"}Text{/internal-note}`, will append the ‘Text’ to the current note in the app text field. Also, it will turn on the Sunshine Event switch.\n- With the following using the internal note is being cleared and replaced, use it as followed: `{internal-note replace=\"true\"}New note{/internal-note}` will replace the current internal note. \n\n### Are you having trouble with getting the most out of this app or your workflows?\n\nAs a Zendesk Master Partner, we can help you get the most out of your Zendesk Workflows. Check our [helpcenter](https://help.pluscloud.nl/hc/sections/360004050820-Internal-Note) with articles regarding this app or [get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://254503.apps.zdusercontent.com/254503/assets/1770890853-41f18850607c8d7918c8c3294a228e40/logo-small.png","large_icon":"https://254503.apps.zdusercontent.com/254503/assets/1770890853-41f18850607c8d7918c8c3294a228e40/logo.png","screenshots":["https://254503.apps.zdusercontent.com/254503/assets/1770890853-41f18850607c8d7918c8c3294a228e40/screenshot-0.png","https://254503.apps.zdusercontent.com/254503/assets/1770890853-41f18850607c8d7918c8c3294a228e40/screenshot-1.png","https://254503.apps.zdusercontent.com/254503/assets/1770890853-41f18850607c8d7918c8c3294a228e40/screenshot-2.png"],"installation_count":7},{"id":254967,"name":"Comment Helper","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":911752,"app_id":254967,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-05-28T01:05:10Z","updated_at":"2020-05-28T01:05:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":911749,"app_id":254967,"name":"PUBLIC_TO_INTERNAL","kind":"checkbox","required":false,"position":1,"created_at":"2020-05-28T01:05:09Z","updated_at":"2020-05-28T01:05:09Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":911750,"app_id":254967,"name":"INTERNAL_TO_PUBLIC","kind":"checkbox","required":false,"position":2,"created_at":"2020-05-28T01:05:09Z","updated_at":"2020-05-28T01:05:09Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":911751,"app_id":254967,"name":"NOTIFICATION","kind":"checkbox","required":false,"position":3,"created_at":"2020-05-28T01:05:09Z","updated_at":"2020-05-28T01:05:09Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":1565,"entity_id":254967,"app_id":254967,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-05-28T01:05:11.000Z","updated_at":"2020-05-28T01:05:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-05-28T01:05:07Z","updated_at":"2025-04-04T00:05:39Z","terms_conditions_url":null,"app_organization":{"id":3197,"name":"thezenlabs","email":"wteoh85@gmail.com","website":"","country_code":"SG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-05-28T01:05:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2020-06-03T22:45:10Z","owner_id":269519,"author_name":"wei lun teoh","author_email":"wteoh85@gmail.com","author_url":"https://wteoh85.github.io/","short_description":"Prevent accidental submission of internal note to customers","long_description":"\u003cp\u003eComment helper is a ticket sidebar app that helps to prevent agent from sending internal note as public reply by accident.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eNotify agent when switch between internal note and public reply\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOption to disable copying of comments from either internal note to public reply or the other way round\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic copying of comment to app when switch between comment type.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy, paste and clear comment using a single click of a button\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick on Install \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the installation screen, you can choose the options suitable for your needs:\u003c/p\u003e\n\n\u003cp\u003eCopy comment from public reply to internal note? - If unchecked, comment entered in public reply will not be copied to internal note.\u003c/p\u003e\n\n\u003cp\u003eCopy comment internal note to public reply? - If unchecked, comment entered in internal note will not be copied to public reply.\u003c/p\u003e\n\n\u003cp\u003eNotify agent on comment type switch? - Check this option if agent should be alerted upon switching of comment type.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter installation, the app should be visible on the ticket sidebar upon opening a ticket..\u003c/p\u003e\n","raw_long_description":"Comment helper is a ticket sidebar app that helps to prevent agent from sending internal note as public reply by accident.\n\n**Key Features:**\n\n- Notify agent when switch between internal note and public reply\n\n- Option to disable copying of comments from either internal note to public reply or the other way round\n\n- Automatic copying of comment to app when switch between comment type.\n\n- Copy, paste and clear comment using a single click of a button","raw_installation_instructions":"**Step 1**\n\nClick on Install \n\n**Step 2**\n\nIn the installation screen, you can choose the options suitable for your needs:\n\nCopy comment from public reply to internal note? - If unchecked, comment entered in public reply will not be copied to internal note.\n\nCopy comment internal note to public reply? - If unchecked, comment entered in internal note will not be copied to public reply.\n\nNotify agent on comment type switch? - Check this option if agent should be alerted upon switching of comment type.\n\n**Step 3**\n\nAfter installation, the app should be visible on the ticket sidebar upon opening a ticket..","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://254967.apps.zdusercontent.com/254967/assets/1591150327-1a7812474943f417a457189ff116fe1e/logo-small.png","large_icon":"https://254967.apps.zdusercontent.com/254967/assets/1591150327-1a7812474943f417a457189ff116fe1e/logo.png","screenshots":["https://254967.apps.zdusercontent.com/254967/assets/1591150327-1a7812474943f417a457189ff116fe1e/screenshot-0.png","https://254967.apps.zdusercontent.com/254967/assets/1591150327-1a7812474943f417a457189ff116fe1e/screenshot-1.png","https://254967.apps.zdusercontent.com/254967/assets/1591150327-1a7812474943f417a457189ff116fe1e/screenshot-2.png"],"installation_count":24},{"id":255765,"name":"Customer Details","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":915440,"app_id":255765,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-01T14:40:56Z","updated_at":"2020-06-01T14:40:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":915434,"app_id":255765,"name":"autosearch","kind":"checkbox","required":false,"position":1,"created_at":"2020-06-01T14:40:55Z","updated_at":"2020-06-01T14:40:55Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3564414,"app_id":255765,"name":"response_mapping_key","kind":"hidden","required":false,"position":2,"created_at":"2026-03-24T16:00:33Z","updated_at":"2026-03-24T16:00:33Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3564415,"app_id":255765,"name":"search_fields_json","kind":"hidden","required":false,"position":3,"created_at":"2026-03-24T16:00:33Z","updated_at":"2026-03-24T16:00:33Z","default_value":"[{\"label\": \"\",\"value\": \"\",\"isBase\":false}]","secure":false,"scopes":null,"options":null},{"id":917991,"app_id":255765,"name":"api_domain","kind":"text","required":true,"position":4,"created_at":"2020-06-03T17:09:31Z","updated_at":"2026-03-24T16:00:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":915436,"app_id":255765,"name":"search_url","kind":"url","required":true,"position":5,"created_at":"2020-06-01T14:40:55Z","updated_at":"2026-03-24T16:00:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":915437,"app_id":255765,"name":"service_token","kind":"text","required":true,"position":6,"created_at":"2020-06-01T14:40:55Z","updated_at":"2026-03-24T16:00:33Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":915438,"app_id":255765,"name":"service_headers","kind":"multiline","required":true,"position":7,"created_at":"2020-06-01T14:40:56Z","updated_at":"2026-03-24T16:00:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":915439,"app_id":255765,"name":"results_display_json","kind":"hidden","required":false,"position":8,"created_at":"2020-06-01T14:40:56Z","updated_at":"2026-03-24T16:00:33Z","default_value":"[{\"label\": \"\",\"value\": \"\"}]","secure":false,"scopes":null,"options":null}],"plans":[{"id":1581,"entity_id":255765,"app_id":255765,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_HO0izjmP4TmfR0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":524,"cost_type":"CostStripe","active":true,"created_at":"2020-06-03T22:03:21.000Z","updated_at":"2020-06-03T22:03:21.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-28505696-2","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-01T14:40:49Z","updated_at":"2026-03-24T16:00:33Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4,7,2],"date_published":"2020-06-01T14:40:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","background","nav_bar"],"last_update_time":"2026-03-24T16:00:25Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Get a 360 vision of your customer directly in Zendesk","long_description":"\u003cp\u003eCustomer details brings all the crucial customer details from your backend directly to Zendesk.\u003c/p\u003e\n\n\u003cp\u003eYour agents won\u0026#39;t need to switch between windows anymore in order to find the customer information needed to provide quality support. Customer Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\u003c/p\u003e\n\n\u003cp\u003eFlexible app configuration allows to plug in to any kind of backend - CRM, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you\u0026#39;d like to see in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your backend\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the domain hosting your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in the access token for your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Fill in the headers needed by your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\u003c/p\u003e\n\n\u003cp\u003eYou can also check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-customer-details-app/\"\u003eour website\u003c/a\u003e or feel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"Customer details brings all the crucial customer details from your backend directly to Zendesk.\n\nYour agents won't need to switch between windows anymore in order to find the customer information needed to provide quality support. Customer Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\n\nFlexible app configuration allows to plug in to any kind of backend - CRM, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you'd like to see in Zendesk.\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your backend\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the domain hosting your webservice.\n\n__Step 3:__ Fill in the URL of your webservice.\n\n__Step 4:__ Fill in the access token for your webservice.\n\n__Step 5:__ Fill in the headers needed by your webservice.\n\n__Step 6:__ Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\n\nYou can also check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-customer-details-app/) or feel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://255765.apps.zdusercontent.com/255765/assets/1772619760-310282c1c74a5d96b794ab5a1b660591/logo-small.png","large_icon":"https://255765.apps.zdusercontent.com/255765/assets/1772619760-310282c1c74a5d96b794ab5a1b660591/logo.png","screenshots":["https://255765.apps.zdusercontent.com/255765/assets/1772619760-310282c1c74a5d96b794ab5a1b660591/screenshot-0.png","https://255765.apps.zdusercontent.com/255765/assets/1772619760-310282c1c74a5d96b794ab5a1b660591/screenshot-1.png","https://255765.apps.zdusercontent.com/255765/assets/1772619760-310282c1c74a5d96b794ab5a1b660591/screenshot-2.png"],"installation_count":2},{"id":256316,"name":"TextIt","state":"published","version":"0.1","framework_version":"2.0","parameters":[{"id":918083,"app_id":256316,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-03T22:43:35Z","updated_at":"2020-06-03T22:43:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1582,"entity_id":256316,"app_id":256316,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-03T22:43:37.000Z","updated_at":"2020-06-03T22:43:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-03T22:43:34Z","updated_at":"2025-04-04T00:05:40Z","terms_conditions_url":null,"app_organization":{"id":3218,"name":"Nyaruka","email":"support@textit.com","website":"https://nyaruka.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-06-03T22:43:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://textit.com/b/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-06-10T16:19:36Z","owner_id":269519,"author_name":"Nyaruka","author_email":"code@nyaruka.com","author_url":"https://nyaruka.com","short_description":"Open tickets from TextIt flows","long_description":"\u003cp\u003eAt the core of TextIt lies our powerful flow engine. With flows, anybody can create engaging SMS, voice and social network applications visually without the need of a programmer.\u003c/p\u003e\n\n\u003cp\u003eFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your TextIt flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you don\u0026#39;t already have one, go to \u003ca href=\"https://textit.com\"\u003eTextIt\u003c/a\u003e and create an account there. Signup is free! Once logged in there:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your account settings page.\u003c/li\u003e\n\u003cli\u003eFrom the menu at the top right, select \u003cem\u003eAdd Ticketing Service\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eSelect \u003cem\u003eZendesk\u003c/em\u003e and enter your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003eClick submit and follow the instructions provided.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou will now be able to add \u003cem\u003eOpen Ticket\u003c/em\u003e actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.\u003c/p\u003e\n","raw_long_description":"At the core of TextIt lies our powerful flow engine. With flows, anybody can create engaging SMS, voice and social network applications visually without the need of a programmer.\n\nFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your TextIt flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.","raw_installation_instructions":"If you don't already have one, go to [TextIt](https://textit.com) and create an account there. Signup is free! Once logged in there:\n\n1. Go to your account settings page.\n2. From the menu at the top right, select *Add Ticketing Service*.\n3. Select *Zendesk* and enter your Zendesk subdomain.\n4. Click submit and follow the instructions provided.\n\nYou will now be able to add *Open Ticket* actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://256316.apps.zdusercontent.com/256316/assets/1591737074-6db97ece051b7ab90be87a87307f0dda/logo-small.png","large_icon":"https://256316.apps.zdusercontent.com/256316/assets/1591737074-6db97ece051b7ab90be87a87307f0dda/logo.png","screenshots":["https://256316.apps.zdusercontent.com/256316/assets/1591737074-6db97ece051b7ab90be87a87307f0dda/screenshot-0.png","https://256316.apps.zdusercontent.com/256316/assets/1591737074-6db97ece051b7ab90be87a87307f0dda/screenshot-1.png","https://256316.apps.zdusercontent.com/256316/assets/1591737074-6db97ece051b7ab90be87a87307f0dda/screenshot-2.png"],"installation_count":1},{"id":256694,"name":"Doc Viewer Pro","state":"published","version":"0.2","framework_version":"2.0","parameters":[{"id":920054,"app_id":256694,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-05T21:17:27Z","updated_at":"2020-06-05T21:17:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1593,"entity_id":256694,"app_id":256694,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1GqmrcLfMMnZehQaJC4fnAnM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":537,"cost_type":"CostStripe","active":true,"created_at":"2020-06-09T19:54:04.000Z","updated_at":"2020-06-09T19:54:04.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-05T21:17:26Z","updated_at":"2025-04-04T00:05:41Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2020-06-05T21:17:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-07-13T18:51:02Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily view docs in a popup, new tab, or download them!","long_description":"\u003cp\u003eThe days of downloading documents to view them are over. With Doc Viewer Pro you can easily see all Docs in your current conversation in the side bar. Docs can open in a window so you can see them without downloading them or leaving the agent view. If you\u0026#39;d like, you can also open them in a new tab. Finally, a download button is also offered for situations where you need to store the document on your computer. Supported document formats are: .docx, .doc, .docm, .rtf, and .txt\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install. Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled. For more details see the Zendesk help page here: https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5\u003c/p\u003e\n","raw_long_description":"The days of downloading documents to view them are over. With Doc Viewer Pro you can easily see all Docs in your current conversation in the side bar. Docs can open in a window so you can see them without downloading them or leaving the agent view. If you'd like, you can also open them in a new tab. Finally, a download button is also offered for situations where you need to store the document on your computer. Supported document formats are: .docx, .doc, .docm, .rtf, and .txt","raw_installation_instructions":"Click Install. Please check to ensure you don't have \"Require authentication to download attachments\" enabled. For more details see the Zendesk help page here: https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://256694.apps.zdusercontent.com/256694/assets/1688749801-be90a5d43a14846b0ebd9c03b0d455dc/logo-small.png","large_icon":"https://256694.apps.zdusercontent.com/256694/assets/1688749801-be90a5d43a14846b0ebd9c03b0d455dc/logo.png","screenshots":["https://256694.apps.zdusercontent.com/256694/assets/1688749801-be90a5d43a14846b0ebd9c03b0d455dc/screenshot-0.png","https://256694.apps.zdusercontent.com/256694/assets/1688749801-be90a5d43a14846b0ebd9c03b0d455dc/screenshot-1.png","https://256694.apps.zdusercontent.com/256694/assets/1688749801-be90a5d43a14846b0ebd9c03b0d455dc/screenshot-2.png"],"installation_count":4},{"id":257029,"name":"Telerivet","state":"published","version":"1.0.14","framework_version":"2.0","parameters":[{"id":921129,"app_id":257029,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-08T23:06:16Z","updated_at":"2020-06-08T23:06:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1590,"entity_id":257029,"app_id":257029,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-08T23:06:18.000Z","updated_at":"2020-06-08T23:06:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-08T23:06:15Z","updated_at":"2026-04-17T19:50:31Z","terms_conditions_url":null,"app_organization":{"id":3186,"name":"Telerivet","email":"support@telerivet.com","website":"https://telerivet.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-06-08T23:06:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://telerivet.com/pricing"},"location_names":[],"last_update_time":"2026-04-17T19:50:27Z","owner_id":269519,"author_name":"Telerivet","author_email":"support@telerivet.com","author_url":"https://telerivet.com","short_description":"Connect Telerivet to Zendesk Support to use text messaging as a support channel.","long_description":"\u003ch3\u003eUse text messaging as a support channel in any country\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://telerivet.com\"\u003eTelerivet\u003c/a\u003e is an instant text messaging platform for organizations anywhere in the world.\u003c/p\u003e\n\n\u003cp\u003eTelerivet makes it easy to seamlessly integrate text messaging with your Zendesk Support account. Your end-users can send support requests via SMS to a local phone number, which will appear as tickets in your Zendesk Support account. When your Zendesk Support agents reply, the replies will be sent as SMS messages from the same phone number.\u003c/p\u003e\n\n\u003cp\u003eUnlike other text messaging integrations, Telerivet is not limited to particular countries. Telerivet supports multiple options for sending and receiving SMS:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAndroid Phone\u003c/strong\u003e:  You can connect any Android phone to Telerivet, allowing you to use a local phone number in your country to receive SMS messages and send replies. When the Android phone receives an SMS message, the Telerivet Gateway app will forward the message to Telerivet\u0026#39;s servers and then to your Zendesk account. When a Zendesk Support agent replies, the Telerivet Gateway app will send the message from your Android phone. \u003ca href=\"https://telerivet.com/product/app\"\u003eLearn more\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVirtual Numbers\u003c/strong\u003e: Telerivet can connect to any SMS gateway API that provides virtual numbers, including international providers such as Twilio.  You can connect your own account from a third-party provider to get the best SMS rates. (Virtual numbers are only available in certain countries.) \u003ca href=\"https://telerivet.com/product/virtual\"\u003eLearn more\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSMS Shortcodes\u003c/strong\u003e: If you get an SMS shortcode from a mobile network, Telerivet can integrate directly with the mobile networks, so that incoming messages are forwarded to your Zendesk Support account, and your Zendesk Support agents can send replies from your shortcode. \u003ca href=\"https://telerivet.com/product/shortcode\"\u003eLearn more\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eIn addition to SMS, Telerivet also supports sending and receiving multimedia messages (MMS), as well as WhatsApp messages.\u003c/p\u003e\n\n\u003cp\u003eTelerivet also provides a full-featured web application that lets you manage your organization\u0026#39;s SMS messaging from your browser. From the Telerivet web dashboard, you can manage contacts, send broadcasts, and create automated messaging services, including polls, subscriptions, and auto-replies. \u003ca href=\"https://telerivet.com/product\"\u003eLearn more\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eTo get started, sign up for a free Telerivet account at \u003ca href=\"https://telerivet.com/register\"\u003ehttps://telerivet.com/register\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://telerivet.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRegister a Telerivet account at \u003ca href=\"https://telerivet.com/register\"\u003ehttps://telerivet.com/register\u003c/a\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Routes page in your Telerivet account, configure a route that can send and receive text messages. The route could be an Android phone with the Telerivet Gateway app, a virtual number provided by a third-party SMS gateway API such as Twilio, or an SMS shortcode. (If you need Telerivet to integrate with a particular SMS gateway API that doesn\u0026#39;t appear on the Routes page, email support@telerivet.com.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall this app in your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk Admin Center, click \u0026quot;Apps and integrations\u0026quot; in the sidebar, then click \u0026quot;Channel apps\u0026quot;. Next click on your integrated Telerivet Channel, then click Accounts \u0026gt; Add Account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Telerivet account and select the Telerivet project to link to your Zendesk Support account. If you want all incoming messages in your Telerivet account to show up in Zendesk support, check \u0026quot;Create service to push all incoming messages to Zendesk\u0026quot;. Click \u0026quot;Save changes\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want to forward only certain incoming messages to Zendesk, go to the Services page in your Telerivet account and click Custom Actions \u0026gt; When a new message is received. Then create a condition that matches certain messages, and add a \u0026quot;Push to Zendesk\u0026quot; action under that condition.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinally, test receiving an incoming text message and verify that it appears in your Zendesk Support account. Reply to the message from Zendesk, and verify that the reply is sent as a text message.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Use text messaging as a support channel in any country\n\n[Telerivet](https://telerivet.com) is an instant text messaging platform for organizations anywhere in the world.\n\nTelerivet makes it easy to seamlessly integrate text messaging with your Zendesk Support account. Your end-users can send support requests via SMS to a local phone number, which will appear as tickets in your Zendesk Support account. When your Zendesk Support agents reply, the replies will be sent as SMS messages from the same phone number.\n\nUnlike other text messaging integrations, Telerivet is not limited to particular countries. Telerivet supports multiple options for sending and receiving SMS:\n\n**Android Phone**:  You can connect any Android phone to Telerivet, allowing you to use a local phone number in your country to receive SMS messages and send replies. When the Android phone receives an SMS message, the Telerivet Gateway app will forward the message to Telerivet's servers and then to your Zendesk account. When a Zendesk Support agent replies, the Telerivet Gateway app will send the message from your Android phone. [Learn more](https://telerivet.com/product/app)\n\n**Virtual Numbers**: Telerivet can connect to any SMS gateway API that provides virtual numbers, including international providers such as Twilio.  You can connect your own account from a third-party provider to get the best SMS rates. (Virtual numbers are only available in certain countries.) [Learn more](https://telerivet.com/product/virtual)\n\n**SMS Shortcodes**: If you get an SMS shortcode from a mobile network, Telerivet can integrate directly with the mobile networks, so that incoming messages are forwarded to your Zendesk Support account, and your Zendesk Support agents can send replies from your shortcode. [Learn more](https://telerivet.com/product/shortcode)\n\nIn addition to SMS, Telerivet also supports sending and receiving multimedia messages (MMS), as well as WhatsApp messages.\n\nTelerivet also provides a full-featured web application that lets you manage your organization's SMS messaging from your browser. From the Telerivet web dashboard, you can manage contacts, send broadcasts, and create automated messaging services, including polls, subscriptions, and auto-replies. [Learn more](https://telerivet.com/product)\n\nTo get started, sign up for a free Telerivet account at [https://telerivet.com/register](https://telerivet.com/register).\n\n[Privacy Policy](https://telerivet.com/privacy)","raw_installation_instructions":"- Register a Telerivet account at [https://telerivet.com/register](https://telerivet.com/register). \n\n- On the Routes page in your Telerivet account, configure a route that can send and receive text messages. The route could be an Android phone with the Telerivet Gateway app, a virtual number provided by a third-party SMS gateway API such as Twilio, or an SMS shortcode. (If you need Telerivet to integrate with a particular SMS gateway API that doesn't appear on the Routes page, email support@telerivet.com.)\n\n- Install this app in your Zendesk account.\n\n- In the Zendesk Admin Center, click \"Apps and integrations\" in the sidebar, then click \"Channel apps\". Next click on your integrated Telerivet Channel, then click Accounts \u003e Add Account.\n\n- Log in to your Telerivet account and select the Telerivet project to link to your Zendesk Support account. If you want all incoming messages in your Telerivet account to show up in Zendesk support, check \"Create service to push all incoming messages to Zendesk\". Click \"Save changes\".\n\n- If you want to forward only certain incoming messages to Zendesk, go to the Services page in your Telerivet account and click Custom Actions \u003e When a new message is received. Then create a condition that matches certain messages, and add a \"Push to Zendesk\" action under that condition.\n\n- Finally, test receiving an incoming text message and verify that it appears in your Zendesk Support account. Reply to the message from Zendesk, and verify that the reply is sent as a text message.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://257029.apps.zdusercontent.com/257029/assets/1776446759-731709ea31bb5e4a32fdfb1b78d8c27c/logo-small.png","large_icon":"https://257029.apps.zdusercontent.com/257029/assets/1776446759-731709ea31bb5e4a32fdfb1b78d8c27c/logo.png","screenshots":["https://257029.apps.zdusercontent.com/257029/assets/1776446759-731709ea31bb5e4a32fdfb1b78d8c27c/screenshot-0.png","https://257029.apps.zdusercontent.com/257029/assets/1776446759-731709ea31bb5e4a32fdfb1b78d8c27c/screenshot-1.png","https://257029.apps.zdusercontent.com/257029/assets/1776446759-731709ea31bb5e4a32fdfb1b78d8c27c/screenshot-2.png"],"installation_count":21},{"id":257231,"name":"Census","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#5f54b1","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-10T04:53:09Z","updated_at":"2025-11-25T21:39:20Z","terms_conditions_url":null,"app_organization":{"id":3219,"name":"Census","email":"support@getcensus.com","website":"https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2020-06-10T04:53:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getcensus.com/pricing"},"location_names":[],"last_update_time":"2025-11-25T18:21:42Z","owner_id":269519,"author_name":"Census","author_email":"support@getcensus.com","author_url":"https://www.getcensus.com","short_description":"Your customer data, in Zendesk ⚡","long_description":"\u003ch1\u003eSync your customer data from your warehouse to Zendesk\u003c/h1\u003e\n\n\u003cp\u003eCensus is an integration platform that allows you to bring the customer data that is locked in your other tools or databases into Zendesk. With Census, you can bring that information to your fingertips without relying on engineering help.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo Engineering Favors Required\u003c/strong\u003e : No more relying on engineers to generate data that you have to manually import and merge in Zendesk. By automating the entire data pipeline, Census puts the right data directly in your hands in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate Your Data Processes\u003c/strong\u003e: Map fields and write queries to transform and unify your data, so it\u0026#39;s ready to be used in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWork With Your Existing Warehouse\u003c/strong\u003e: No need to migrate your data into Census and keep yet another system in sync. Census works on top of your existing warehouse, so you have all of your data in one place.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://app.getcensus.com/marketing/zendesk/screenshot-2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eGet More out of your existing customer \u0026amp; product data\u003c/h2\u003e\n\n\u003cp\u003eWith more product \u0026amp; customer data in Zendesk, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDecrease average time to resolution\u003c/strong\u003e: With product data at their fingertips, your agents can resolve customer faster without having to switch between multiple apps to get a complete picture of customer activity.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Reporting\u003c/strong\u003e: With product data in Zendesk, you can create better reporting by segmenting your users by what product features they use (or don\u0026#39;t) and identify patterns that help your prioritize knowledge base articles to write.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove ticket routing\u003c/strong\u003e: Don\u0026#39;t just rely on revenue to prioritize your ticket. Use product data to identify your most valuable customers and route them to the top of queue or escalate their issues.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGetting started is easy\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit \u003ca href=\"https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace\"\u003eour website\u003c/a\u003e to start your free 30-day trial\u003c/li\u003e\n\u003cli\u003eConnect your warehouse. We support Redshift, Bigquery, Snowflake, and Postgres\u003c/li\u003e\n\u003cli\u003eAdd Zendesk as a destination. Simply follow the secure OAuth process.\u003c/li\u003e\n\u003cli\u003eCreate a new sync and select the data you want to have in Zendesk\u003c/li\u003e\n\u003cli\u003eEnable the sync and pick a schedule\u003c/li\u003e\n\u003cli\u003eDone!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOr if you want to see what Census can do for you, \u003ca href=\"https://www.getcensus.com/demo?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace\"\u003ebook a demo with us\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security: https://www.fivetran.com/legal/privacy\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eEasy to get up \u0026amp; running with our free trial\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSign up for Census and connect a data warehouse\u003c/strong\u003e: Before getting started, create a free Census trial account by going to \u003ca href=\"https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace\"\u003ehttps://www.getcensus.com\u003c/a\u003e, and follow the instructions in the app to test and configure your data warehouse credentials.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect Census to Zendesk\u003c/strong\u003e: Once you have a working data warehouse connection, the next step is to connect Zendesk. From the \u003cem\u003eConnections\u003c/em\u003e tab, click \u003cem\u003eAdd Service\u003c/em\u003e and choose Zendesk. Zendesk will ask you to authorize Census via Oauth, so everything is secure.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate your first sync\u003c/strong\u003e: Once Zendesk is connected to Census, click \u003cem\u003eSyncs\u003c/em\u003e then \u003cem\u003eAdd Sync\u003c/em\u003e to start exploring what objects and fields Census can sync. You’ll need to select a source data table from your warehouse first, then choose Zendesk as your destination. Census can sync data to either Zendesk Users or Organizations – you can have multiple syncs to each object if you have various sources of data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDecide how you will match data\u003c/strong\u003e: All Census syncs require a matching key – some identifier that is held in common between your data warehouse and your Zendesk objects. For Users, you can use an email address or external id as a matching key, and for Organizations, you can use external id. If you have Zendesk internal IDs in your data set (via ingested data from another ETL tool), you can also use those for matching.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMap columns in your warehouse to Zendesk fields\u003c/strong\u003e: Now that you’ve identified and matched data, you can choose which Zendesk fields you want to create or enrich. Census can map to built-in and custom fields and will help you ensure compatible data types across the two systems. You can always edit these mappings later as you add more data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRun your first sync\u003c/strong\u003e: After saving your mappings, Census will show you a preview of the sync and ask if you want to run it immediately. You can kick off the sync right away or save it for later. Census will tell you how many records have been synced and will warn you if any data was skipped with helpful messages so you can diagnose and fix data issues.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThere’s a lot more to explore in Census (scheduled syncs, the model builder, and connections with the other tools you use), but this should get you started.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or if you’d like some help in getting your first sync going, please reach out to the Census team by \u003ca href=\"mailto:support@getcensus.com\"\u003eemail\u003c/a\u003e, use the live chat in \u003ca href=\"https://app.getcensus.com/\"\u003eour dashboard\u003c/a\u003e or \u003ca href=\"https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace\"\u003ewebsite\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Sync your customer data from your warehouse to Zendesk\nCensus is an integration platform that allows you to bring the customer data that is locked in your other tools or databases into Zendesk. With Census, you can bring that information to your fingertips without relying on engineering help.\n\n* **No Engineering Favors Required** : No more relying on engineers to generate data that you have to manually import and merge in Zendesk. By automating the entire data pipeline, Census puts the right data directly in your hands in Zendesk.\n* **Automate Your Data Processes**: Map fields and write queries to transform and unify your data, so it's ready to be used in Zendesk.\n* **Work With Your Existing Warehouse**: No need to migrate your data into Census and keep yet another system in sync. Census works on top of your existing warehouse, so you have all of your data in one place.\n\n![](https://app.getcensus.com/marketing/zendesk/screenshot-2.png)\n\n## Get More out of your existing customer \u0026 product data\n\nWith more product \u0026 customer data in Zendesk, you can:\n\n* **Decrease average time to resolution**: With product data at their fingertips, your agents can resolve customer faster without having to switch between multiple apps to get a complete picture of customer activity.\n* **Enhanced Reporting**: With product data in Zendesk, you can create better reporting by segmenting your users by what product features they use (or don't) and identify patterns that help your prioritize knowledge base articles to write.\n* **Improve ticket routing**: Don't just rely on revenue to prioritize your ticket. Use product data to identify your most valuable customers and route them to the top of queue or escalate their issues.\n\n## Getting started is easy\n\n1. Visit [our website](https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace) to start your free 30-day trial\n2. Connect your warehouse. We support Redshift, Bigquery, Snowflake, and Postgres\n3. Add Zendesk as a destination. Simply follow the secure OAuth process.\n4. Create a new sync and select the data you want to have in Zendesk\n5. Enable the sync and pick a schedule\n6. Done!\n\nOr if you want to see what Census can do for you, [book a demo with us](https://www.getcensus.com/demo?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace).\n\nData Privacy \u0026 Security: https://www.fivetran.com/legal/privacy","raw_installation_instructions":"# Easy to get up \u0026 running with our free trial\n\n1. **Sign up for Census and connect a data warehouse**: Before getting started, create a free Census trial account by going to [https://www.getcensus.com](https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace), and follow the instructions in the app to test and configure your data warehouse credentials.\n2. **Connect Census to Zendesk**: Once you have a working data warehouse connection, the next step is to connect Zendesk. From the _Connections_ tab, click _Add Service_ and choose Zendesk. Zendesk will ask you to authorize Census via Oauth, so everything is secure.\n3. **Create your first sync**: Once Zendesk is connected to Census, click _Syncs_ then _Add Sync_ to start exploring what objects and fields Census can sync. You’ll need to select a source data table from your warehouse first, then choose Zendesk as your destination. Census can sync data to either Zendesk Users or Organizations – you can have multiple syncs to each object if you have various sources of data.\n4. **Decide how you will match data**: All Census syncs require a matching key – some identifier that is held in common between your data warehouse and your Zendesk objects. For Users, you can use an email address or external id as a matching key, and for Organizations, you can use external id. If you have Zendesk internal IDs in your data set (via ingested data from another ETL tool), you can also use those for matching.\n5. **Map columns in your warehouse to Zendesk fields**: Now that you’ve identified and matched data, you can choose which Zendesk fields you want to create or enrich. Census can map to built-in and custom fields and will help you ensure compatible data types across the two systems. You can always edit these mappings later as you add more data.\n6. **Run your first sync**: After saving your mappings, Census will show you a preview of the sync and ask if you want to run it immediately. You can kick off the sync right away or save it for later. Census will tell you how many records have been synced and will warn you if any data was skipped with helpful messages so you can diagnose and fix data issues.\n\nThere’s a lot more to explore in Census (scheduled syncs, the model builder, and connections with the other tools you use), but this should get you started.\n\nIf you have questions or if you’d like some help in getting your first sync going, please reach out to the Census team by [email](mailto:support@getcensus.com), use the live chat in [our dashboard](https://app.getcensus.com/) or [website](https://www.getcensus.com/?utm_source=zendesk\u0026utm_medium=description\u0026utm_campaign=zendesk_marketplace)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://257231.apps.zdusercontent.com/257231/assets/1764025631-a221ca2556d729b42647704f2556ef84/logo-small.png","large_icon":"https://257231.apps.zdusercontent.com/257231/assets/1764025631-a221ca2556d729b42647704f2556ef84/logo.png","screenshots":["https://257231.apps.zdusercontent.com/257231/assets/1764025631-a221ca2556d729b42647704f2556ef84/screenshot-0.png","https://257231.apps.zdusercontent.com/257231/assets/1764025631-a221ca2556d729b42647704f2556ef84/screenshot-1.png","https://257231.apps.zdusercontent.com/257231/assets/1764025631-a221ca2556d729b42647704f2556ef84/screenshot-2.png"],"installation_count":0},{"id":257761,"name":"Shopware 6 Integration","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":924657,"app_id":257761,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-13T08:05:57Z","updated_at":"2020-06-13T08:05:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":924653,"app_id":257761,"name":"shopurl","kind":"url","required":true,"position":1,"created_at":"2020-06-13T08:05:56Z","updated_at":"2020-06-13T08:05:56Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":924654,"app_id":257761,"name":"accesskey","kind":"text","required":true,"position":2,"created_at":"2020-06-13T08:05:56Z","updated_at":"2020-06-13T08:05:56Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":924655,"app_id":257761,"name":"secretaccesskey","kind":"text","required":true,"position":3,"created_at":"2020-06-13T08:05:56Z","updated_at":"2020-06-13T08:05:56Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":2259789,"app_id":257761,"name":"iscloud","kind":"checkbox","required":false,"position":4,"created_at":"2022-11-28T21:52:10Z","updated_at":"2022-11-28T21:52:10Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":924656,"app_id":257761,"name":"fieldscustomer","kind":"text","required":false,"position":5,"created_at":"2020-06-13T08:05:57Z","updated_at":"2022-11-28T21:52:10Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":1599,"entity_id":257761,"app_id":257761,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-13T08:05:59.000Z","updated_at":"2020-06-13T08:05:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-13T08:05:54Z","updated_at":"2026-04-29T21:13:02Z","terms_conditions_url":null,"app_organization":{"id":741,"name":"mobix","email":"info@mobix.de","website":"http://mobix.de","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2020-06-13T08:05:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://store.shopware.com/de/netzp54845699329/shopware-integration-fuer-zendesk.html"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-29T21:12:55Z","owner_id":269519,"author_name":"netzperfekt","author_email":"info@netzperfekt.de","author_url":"https://plugins.netzperfekt.de/","short_description":"Access customer and order data from your Shopware 6 Shop","long_description":"\u003cp\u003eShopware 6 is the new Online Shop Solution from Shopware.\u003cbr\u003e\nWith the Shopware 6 Integration you can get a quick access to the most relevant shop data for a ticket requester - e. g. customer data, orders, status, tracking code\u003cbr\u003e\nYour support team can handle requests directly within the Zendesk Backend.\u003cbr\u003e\nFurthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly from the shop.\u003c/p\u003e\n\n\u003cp\u003ePlease find more detailed documentation at: https://plugins.netzperfekt.de/plugins/zendesk-integration-fuer-shopware6 (german language).\u003c/p\u003e\n\n\u003cp\u003eAny feedback is welcome: support@netzperfekt.de\u003cbr\u003e\nPrivacy Notice: The Zendesk app retrieves data directly from your store via the Shopware API. No data is transferred to third parties, stored, or analyzed in any way.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation:\u003cbr\u003e\n1. Install this free Shopware 6 integration app within your Zendesk.\u003cbr\u003e\n2. Install and activate the SW6 plugin (via Shopware Store) as usual within the shop admin.\u003cbr\u003e\n3. Enter the Url and the login data displayed within the plugin configuration into the corresponding Zendesk app configuration fields.\u003cbr\u003e\n4. ready to use! As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.\u003c/p\u003e\n\n\u003cp\u003eTrouble installing? Feel free to contact us at support@netzperfekt.de\u003c/p\u003e\n","raw_long_description":"Shopware 6 is the new Online Shop Solution from Shopware.\nWith the Shopware 6 Integration you can get a quick access to the most relevant shop data for a ticket requester - e. g. customer data, orders, status, tracking code\nYour support team can handle requests directly within the Zendesk Backend.\nFurthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly from the shop.\n\nPlease find more detailed documentation at: https://plugins.netzperfekt.de/plugins/zendesk-integration-fuer-shopware6 (german language).\n\nAny feedback is welcome: support@netzperfekt.de\r\nPrivacy Notice: The Zendesk app retrieves data directly from your store via the Shopware API. No data is transferred to third parties, stored, or analyzed in any way.","raw_installation_instructions":"Installation:\n1. Install this free Shopware 6 integration app within your Zendesk.\n2. Install and activate the SW6 plugin (via Shopware Store) as usual within the shop admin.\n3. Enter the Url and the login data displayed within the plugin configuration into the corresponding Zendesk app configuration fields.\n4. ready to use! As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.\n\nTrouble installing? Feel free to contact us at support@netzperfekt.de","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://257761.apps.zdusercontent.com/257761/assets/1777279169-bee7c85b3ce1dfe15d744a4a5254a927/logo-small.png","large_icon":"https://257761.apps.zdusercontent.com/257761/assets/1777279169-bee7c85b3ce1dfe15d744a4a5254a927/logo.png","screenshots":["https://257761.apps.zdusercontent.com/257761/assets/1777279169-bee7c85b3ce1dfe15d744a4a5254a927/screenshot-0.png","https://257761.apps.zdusercontent.com/257761/assets/1777279169-bee7c85b3ce1dfe15d744a4a5254a927/screenshot-1.png","https://257761.apps.zdusercontent.com/257761/assets/1777279169-bee7c85b3ce1dfe15d744a4a5254a927/screenshot-2.png"],"installation_count":85},{"id":257891,"name":"Ticket PDF Download","state":"published","version":"2.2.4","framework_version":"2.0","parameters":[{"id":924879,"app_id":257891,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-15T02:55:47Z","updated_at":"2020-06-15T02:55:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1047637,"app_id":257891,"name":"options","kind":"hidden","required":false,"position":1,"created_at":"2020-12-03T20:08:59Z","updated_at":"2020-12-03T20:08:59Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":1600,"entity_id":257891,"app_id":257891,"amount":0,"name":"Ticket PDF Download Free","description":"\u003cul\u003e\n\u003cli\u003eDownload a single ticket as PDF from the Ticket Sidebar application.\u003c/li\u003e\n\u003cli\u003eSearch and download or more tickets as a single PDF, or a ZIP file with multiple PDF files, using the left Nav Bar application. The application allows to search tickets by tags, creation date, status, priority, type, requester, submitter, or assignee.\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2020-06-15T02:55:49.000Z","updated_at":"2020-06-15T02:55:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1958,"entity_id":257891,"app_id":257891,"amount":0,"name":"Ticket PDF Download Free","description":"\u003cul\u003e\n\u003cli\u003eDownload a single ticket as PDF from the Ticket Sidebar application.\u003c/li\u003e\n\u003cli\u003eSearch and download or more tickets as a single PDF, or a ZIP file with multiple PDF files, using the left Nav Bar application. Search tickets by tags, creation date, status, priority, type, requester, submitter, or assignee.\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-11-11T00:25:57.000Z","updated_at":"2020-11-11T00:25:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1943,"entity_id":257891,"app_id":257891,"amount":100,"name":"Ticket PDF Download Plus","description":"\u003cul\u003e\n\u003cli\u003eInclude SIDE CONVERSATIONS.\u003c/li\u003e\n\u003cli\u003eExclude private comments.\u003c/li\u003e\n\u003cli\u003eInclude: \u003c/li\u003e\n\u003cli\u003e  Requester contact information (email, phone, and custom fields).\u003c/li\u003e\n\u003cli\u003e  Custom fields.\u003c/li\u003e\n\u003cli\u003e  Tags.\u003c/li\u003e\n\u003cli\u003e  Embedded images.\u003c/li\u003e\n\u003cli\u003e  Embed uploaded PDF as pages.\u003c/li\u003e\n\u003cli\u003eAdd uploaded files as PDF attachments.\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HkBPxKHE2mZcqHwwdMbebUf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HO87OKHE2mZcqHw","cost_id":723,"cost_type":"CostStripe","active":true,"created_at":"2020-11-05T16:44:43.000Z","updated_at":"2025-07-28T21:19:19.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":3,"3":1,"4":2,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-15T02:55:46Z","updated_at":"2026-03-25T18:49:22Z","terms_conditions_url":"https://zd.nusive.com/terms-of-use/ticket-pdf-download-plus.html","app_organization":{"id":3060,"name":"Nusive","email":"leandro.pelorosso@gmail.com","website":"","country_code":"US","stripe_account_id":"acct_1HO87OKHE2mZcqHw","state":null},"locations":[3,2],"date_published":"2020-06-15T02:55:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-03-25T18:49:17Z","owner_id":269519,"author_name":"Nusive","author_email":"support@nusive.com","author_url":"https://zd.nusive.com/#zendesk-ticket-pdf-exporter","short_description":"This application allows the user to download tickets as PDF.","long_description":"\u003cp\u003e\u003cstrong\u003eNusive Ticket PDF Download\u003c/strong\u003e allows you to download tickets as PDF.\u003cbr\u003e\nThe exported PDF includes all the elements from the ticket, including font styles, lists, and attachments.\u003cbr\u003e\nThe application also allows the user to export multiple PDF as the same time.\u003c/p\u003e\n\n\u003cp\u003eAll processing is performed on the client side. This means that your information never leaves Zendesk while the PDF is being built.\u003cbr\u003e\nSince the processing is performed on the client side, there are some limitations on the type of HTML the application can handle. The application will try to process and convert your comments HTML, but in case it is not possible, the plain comment will be exported.\u003c/p\u003e\n\n\u003cp\u003eIn addition to this, Zendesk imposes a limit on the API calls an application can make per agent, per application. This affects the generation process times when using the bulk export. It is as fast as it can be keeping everything inside your Zendesk instance.\u003c/p\u003e\n\n\u003ch5\u003eExporting a single ticket to PDFTo export a ticket, just open it and click the \u0026quot;Download PDF\u0026quot; button in the sidebar application.\u003c/h5\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zd.nusive.com/images/ticket-export-application.jpg\" alt=\"PDF Export application\"\u003e\u003cbr\u003e\nYou\u0026#39;re browser will prompt you to download a PDF for the ticket.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/ticket-export-3.jpg\" alt=\"PDF Example\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eExporting multiple tickets to PDF (or ZIP)The application also allows you to print multiple tickets at the same time. By default, it will print a single PDF with all the tickets. Check the options export as a ZIP file containing a PDF per ticket.\u003c/h5\u003e\n\n\u003cp\u003eBulk export allows for multiple search features.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/bulk_export_search.jpg\" alt=\"Search Example\"\u003e\u003cbr\u003e\nOnce the search is complete, the application allows the user to select which tickets to export, along with some settings. The application was tested with up to 2333 tickets.\u003cbr\u003e\n\u003cimg src=\"https://zd.nusive.com/images/bulk_export_results.jpg\" alt=\"Results Example\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eData Handling \u0026amp; Privacy\u003c/h5\u003e\n\n\u003cp\u003eNusive Ticket PDF Download is designed with privacy as a core principle. All PDF generation is performed entirely on the client side (in your browser). \u003cstrong\u003eNo ticket data, attachments, or personal information is ever transmitted to or stored on any external server operated by Nusive or any third party.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSpecifically:\u003cbr\u003e\n- \u003cstrong\u003eData access:\u003c/strong\u003e The application accesses ticket data solely through the Zendesk Apps Framework (ZAF) and the Zendesk API, using the permissions granted during installation.\u003cbr\u003e\n- \u003cstrong\u003eData storage:\u003c/strong\u003e The application does not store, log, cache, or retain any ticket content, user information, or metadata outside of your Zendesk instance.\u003cbr\u003e\n- \u003cstrong\u003eData transmission:\u003c/strong\u003e All processing happens locally in the agent\u0026#39;s browser. Your data never leaves Zendesk during PDF generation.\u003cbr\u003e\n- \u003cstrong\u003eThird-party sharing:\u003c/strong\u003e No data is shared with or sold to any third party.\u003cbr\u003e\n- \u003cstrong\u003eSecurity:\u003c/strong\u003e Because no data is transmitted externally, there is no risk of unauthorized access to your ticket data through our application.\u003c/p\u003e\n\n\u003cp\u003eFor questions about data handling or privacy, please contact us at support@nusive.com. You can also review our \u003ca href=\"https://zd.nusive.com/privacy-policy/ticket-pdf-download-plus.html\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://zd.nusive.com/terms-of-use/ticket-pdf-download-plus.html\"\u003eTerms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis application doesn\u0026#39;t have any special requirements. Just click the install button to install this application. Once installed, you\u0026#39;ll find it in the right sidebar application.\u003c/p\u003e\n","raw_long_description":"**Nusive Ticket PDF Download** allows you to download tickets as PDF.\nThe exported PDF includes all the elements from the ticket, including font styles, lists, and attachments.\nThe application also allows the user to export multiple PDF as the same time.\n\nAll processing is performed on the client side. This means that your information never leaves Zendesk while the PDF is being built.\nSince the processing is performed on the client side, there are some limitations on the type of HTML the application can handle. The application will try to process and convert your comments HTML, but in case it is not possible, the plain comment will be exported.\n\nIn addition to this, Zendesk imposes a limit on the API calls an application can make per agent, per application. This affects the generation process times when using the bulk export. It is as fast as it can be keeping everything inside your Zendesk instance.\n##### Exporting a single ticket to PDFTo export a ticket, just open it and click the \"Download PDF\" button in the sidebar application.\n![PDF Export application](https://zd.nusive.com/images/ticket-export-application.jpg)\nYou're browser will prompt you to download a PDF for the ticket.\n![PDF Example](https://zd.nusive.com/images/ticket-export-3.jpg)\n##### Exporting multiple tickets to PDF (or ZIP)The application also allows you to print multiple tickets at the same time. By default, it will print a single PDF with all the tickets. Check the options export as a ZIP file containing a PDF per ticket.\n\nBulk export allows for multiple search features.\n![Search Example](https://zd.nusive.com/images/bulk_export_search.jpg)\nOnce the search is complete, the application allows the user to select which tickets to export, along with some settings. The application was tested with up to 2333 tickets.\n![Results Example](https://zd.nusive.com/images/bulk_export_results.jpg)\n\n##### Data Handling \u0026 Privacy\nNusive Ticket PDF Download is designed with privacy as a core principle. All PDF generation is performed entirely on the client side (in your browser). **No ticket data, attachments, or personal information is ever transmitted to or stored on any external server operated by Nusive or any third party.**\n\nSpecifically:\n- **Data access:** The application accesses ticket data solely through the Zendesk Apps Framework (ZAF) and the Zendesk API, using the permissions granted during installation.\n- **Data storage:** The application does not store, log, cache, or retain any ticket content, user information, or metadata outside of your Zendesk instance.\n- **Data transmission:** All processing happens locally in the agent's browser. Your data never leaves Zendesk during PDF generation.\n- **Third-party sharing:** No data is shared with or sold to any third party.\n- **Security:** Because no data is transmitted externally, there is no risk of unauthorized access to your ticket data through our application.\n\nFor questions about data handling or privacy, please contact us at support@nusive.com. You can also review our [Privacy Policy](https://zd.nusive.com/privacy-policy/ticket-pdf-download-plus.html) and [Terms of Use](https://zd.nusive.com/terms-of-use/ticket-pdf-download-plus.html).","raw_installation_instructions":"This application doesn't have any special requirements. Just click the install button to install this application. Once installed, you'll find it in the right sidebar application.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://257891.apps.zdusercontent.com/257891/assets/1774366421-2a1e7ee3ac6f70ab73d70172398a43ac/logo-small.png","large_icon":"https://257891.apps.zdusercontent.com/257891/assets/1774366421-2a1e7ee3ac6f70ab73d70172398a43ac/logo.png","screenshots":["https://257891.apps.zdusercontent.com/257891/assets/1774366421-2a1e7ee3ac6f70ab73d70172398a43ac/screenshot-0.png","https://257891.apps.zdusercontent.com/257891/assets/1774366421-2a1e7ee3ac6f70ab73d70172398a43ac/screenshot-1.png","https://257891.apps.zdusercontent.com/257891/assets/1774366421-2a1e7ee3ac6f70ab73d70172398a43ac/screenshot-2.png"],"installation_count":718},{"id":258378,"name":"Reply From — Sender Address Picker","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":927469,"app_id":258378,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-17T09:03:40Z","updated_at":"2020-06-17T09:03:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":927468,"app_id":258378,"name":"settings","kind":"hidden","required":false,"position":1,"created_at":"2020-06-17T09:03:40Z","updated_at":"2020-06-17T09:03:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1605,"entity_id":258378,"app_id":258378,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1GuwuwLSWr4u7TbXbsOMYRIG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Go4P7LSWr4u7TbX","cost_id":545,"cost_type":"CostStripe","active":true,"created_at":"2020-06-17T09:03:42.000Z","updated_at":"2026-05-11T14:26:57.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":3834,"entity_id":258378,"app_id":258378,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MNZblEFdJ7FlpbGnGRYRfJg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Lpr3fEFdJ7FlpbG","cost_id":1170,"cost_type":"CostStripe","active":false,"created_at":"2023-09-07T00:55:44.000Z","updated_at":"2023-09-07T08:59:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":5,"count":{"5":23,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-17T09:03:39Z","updated_at":"2026-05-11T14:26:59Z","terms_conditions_url":"http://www.replyfrom.it/terms-and-conditions.html","app_organization":{"id":2371,"name":"Reply From","email":"replyfromapp@gmail.com","website":"http://www.rogist.com/","country_code":"MT","stripe_account_id":"acct_1Go4P7LSWr4u7TbX","state":null},"locations":[2,3,4],"date_published":"2023-09-07T08:25:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-11T14:26:55Z","owner_id":269519,"author_name":"Davide Troise","author_email":"replyfromapp@gmail.com","author_url":"http://replyfrom.it/","short_description":"Auto-route Zendesk replies to the correct support address","long_description":"\u003cp\u003e\u003cstrong\u003eReplying from the wrong support address is a daily mistake on multi-brand Zendesk teams.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eReply From puts the right sender on every reply — automatically when it can, manually when it must.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy support teams switch to Reply From\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStop the cross-brand reply mistakes that erode customer trust.\u003c/li\u003e\n\u003cli\u003eCut the time agents spend hunting for the right reply-from address from seconds to zero.\u003c/li\u003e\n\u003cli\u003eGive admins real control over which group replies from which brand — no triggers, no automations to maintain.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat you get\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePer-ticket sender picker\u003c/strong\u003e — change the reply email address on any ticket, new or existing, in one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePer-group and per-brand auto-routing\u003c/strong\u003e — define rules once and the right support address is set automatically for every agent in that group on that brand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant address search\u003c/strong\u003e — start typing and the list filters down to the address you want. No more scrolling through dozens of options.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eValidation that stops mistakes\u003c/strong\u003e — block a reply if a valid sender address hasn\u0026#39;t been set, before it goes out.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivacy-first\u003c/strong\u003e — the app collects zero customer data. \u003ca href=\"https://replyfrom.it/privacy-policy.html\"\u003eRead the privacy policy\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFair, per-agent pricing\u003c/strong\u003e — pay only for the agents who use it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works (2 minutes to live)\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall from the Marketplace and grant the standard agent permissions.\u003c/li\u003e\n\u003cli\u003eOpen Reply From from the left-side icon and add your group → brand → address rules.\u003c/li\u003e\n\u003cli\u003eAgents see the right reply-from address pre-selected on every new and existing ticket.\u003c/li\u003e\n\u003cli\u003eEdit the rules at any time — changes propagate immediately.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003ePricing \u0026amp; support\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e15-day free trial with full functionality — no credit card required.\u003c/li\u003e\n\u003cli\u003ePer-agent monthly subscription afterwards. Cancel any time.\u003c/li\u003e\n\u003cli\u003eEmail support with replies within one business day.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGot feedback or a feature request? Get in touch — every message is read by the developer.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTwo minutes to your first correctly-routed reply.\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e at the top of this page to add Reply From to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eWhen prompted, enable the app for the agent groups that handle multi-brand or multi-address support — in most setups, this means everyone.\u003c/li\u003e\n\u003cli\u003eOpen Reply From from the icon in your left sidebar, configure your group → brand → address rules, and your 15-day free trial begins.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? Reach out via the developer contact on this listing — we reply within one business day.\u003c/p\u003e\n","raw_long_description":"**Replying from the wrong support address is a daily mistake on multi-brand Zendesk teams.**\n\nReply From puts the right sender on every reply — automatically when it can, manually when it must.\n\n**Why support teams switch to Reply From**\n\n- Stop the cross-brand reply mistakes that erode customer trust.\n- Cut the time agents spend hunting for the right reply-from address from seconds to zero.\n- Give admins real control over which group replies from which brand — no triggers, no automations to maintain.\n\n**What you get**\n\n- **Per-ticket sender picker** — change the reply email address on any ticket, new or existing, in one click.\n- **Per-group and per-brand auto-routing** — define rules once and the right support address is set automatically for every agent in that group on that brand.\n- **Instant address search** — start typing and the list filters down to the address you want. No more scrolling through dozens of options.\n- **Validation that stops mistakes** — block a reply if a valid sender address hasn't been set, before it goes out.\n- **Privacy-first** — the app collects zero customer data. [Read the privacy policy](https://replyfrom.it/privacy-policy.html).\n- **Fair, per-agent pricing** — pay only for the agents who use it.\n\n**How it works (2 minutes to live)**\n\n1. Install from the Marketplace and grant the standard agent permissions.\n2. Open Reply From from the left-side icon and add your group → brand → address rules.\n3. Agents see the right reply-from address pre-selected on every new and existing ticket.\n4. Edit the rules at any time — changes propagate immediately.\n\n**Pricing \u0026 support**\n\n- 15-day free trial with full functionality — no credit card required.\n- Per-agent monthly subscription afterwards. Cancel any time.\n- Email support with replies within one business day.\n\nGot feedback or a feature request? Get in touch — every message is read by the developer.","raw_installation_instructions":"**Two minutes to your first correctly-routed reply.**\n\n1. Click **Install** at the top of this page to add Reply From to your Zendesk account.\n2. When prompted, enable the app for the agent groups that handle multi-brand or multi-address support — in most setups, this means everyone.\n3. Open Reply From from the icon in your left sidebar, configure your group → brand → address rules, and your 15-day free trial begins.\n\nNeed help? Reach out via the developer contact on this listing — we reply within one business day.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://258378.apps.zdusercontent.com/258378/assets/1778223354-dee5aaab641beca9062b3581fca5b680/logo-small.png","large_icon":"https://258378.apps.zdusercontent.com/258378/assets/1778223354-dee5aaab641beca9062b3581fca5b680/logo.png","screenshots":["https://258378.apps.zdusercontent.com/258378/assets/1778223354-dee5aaab641beca9062b3581fca5b680/screenshot-0.png","https://258378.apps.zdusercontent.com/258378/assets/1778223354-dee5aaab641beca9062b3581fca5b680/screenshot-1.png","https://258378.apps.zdusercontent.com/258378/assets/1778223354-dee5aaab641beca9062b3581fca5b680/screenshot-2.png"],"installation_count":100},{"id":258466,"name":"Server Monitor","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":927667,"app_id":258466,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-17T18:59:19Z","updated_at":"2020-06-17T18:59:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1627,"entity_id":258466,"app_id":258466,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Gv6IiKXyRslQ5NHHVeBvXpo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":558,"cost_type":"CostStripe","active":true,"created_at":"2020-06-23T19:56:00.000Z","updated_at":"2020-06-23T19:56:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1612,"entity_id":258466,"app_id":258466,"amount":1000,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Gv6IiKXyRslQ5NHHVeBvXpo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":552,"cost_type":"CostStripe","active":false,"created_at":"2020-06-19T17:38:51.000Z","updated_at":"2020-06-19T17:38:51.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-28505696-2","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-17T18:59:18Z","updated_at":"2025-12-25T15:47:26Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[],"date_published":"2020-06-17T18:59:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2020-06-19T17:38:47Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en","short_description":"Monitor your server status and automatically create tickets in case of problems.","long_description":"\u003cp\u003eYou want to be informed every time your website is down, when your web service is not available or if your application server is not responding? You can do this directly in Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eSet up monitoring for multiple servers\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eCheck the HTTP/HTTPS status or PING the server\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eAutomatically create tickets in Zendesk in case of problems.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTag your tickets in order to implement your custom workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eServer monitor will automatically check the status of your URL every two minutes. Check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-server-monitoring-app/\"\u003eour website\u003c/a\u003e or feel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app. Once it\u0026#39;s installed, follow these steps to configure the monitoring:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e Go to \u003cem\u003eAdmin \u0026gt; Channel Integrations\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Click on \u003cem\u003eServer Monitoring Integration\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Click on the \u003cem\u003eAccounts\u003c/em\u003e tab.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Click on \u003cem\u003eAdd Account\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Fill in the integration name.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e If you want a tag to be added to the tickets created by the service, fill in the Ticket tag field.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 7:\u003c/strong\u003e If you want the service to create a new ticket on every server error, leave the Ticket update box unchecked. Otherwise, check it if you want the service to update an existing ticket for every given URL.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 8:\u003c/strong\u003e Provide up to 5 servers to monitor.\u003c/p\u003e\n","raw_long_description":"You want to be informed every time your website is down, when your web service is not available or if your application server is not responding? You can do this directly in Zendesk:\n\n - * Set up monitoring for multiple servers\n\n - * Check the HTTP/HTTPS status or PING the server\n\n - * Automatically create tickets in Zendesk in case of problems.\n\n * Tag your tickets in order to implement your custom workflows.\n\nServer monitor will automatically check the status of your URL every two minutes. Check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-server-monitoring-app/) or feel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","raw_installation_instructions":"Simply install the app. Once it's installed, follow these steps to configure the monitoring:\n\n__Step 1:__ Go to _Admin \u003e Channel Integrations_.\n\n__Step 2:__ Click on _Server Monitoring Integration_.\n\n__Step 3:__ Click on the _Accounts_ tab.\n\n__Step 4:__ Click on _Add Account_.\n\n__Step 5:__ Fill in the integration name.\n\n__Step 6:__ If you want a tag to be added to the tickets created by the service, fill in the Ticket tag field.\n\n__Step 7:__ If you want the service to create a new ticket on every server error, leave the Ticket update box unchecked. Otherwise, check it if you want the service to update an existing ticket for every given URL.\n\n__Step 8:__ Provide up to 5 servers to monitor.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://258466.apps.zdusercontent.com/258466/assets/1592517077-4fe9d3411a6206326e7d5a9e95c38253/logo-small.png","large_icon":"https://258466.apps.zdusercontent.com/258466/assets/1592517077-4fe9d3411a6206326e7d5a9e95c38253/logo.png","screenshots":["https://258466.apps.zdusercontent.com/258466/assets/1592517077-4fe9d3411a6206326e7d5a9e95c38253/screenshot-0.png","https://258466.apps.zdusercontent.com/258466/assets/1592517077-4fe9d3411a6206326e7d5a9e95c38253/screenshot-1.png","https://258466.apps.zdusercontent.com/258466/assets/1592517077-4fe9d3411a6206326e7d5a9e95c38253/screenshot-2.png"],"installation_count":1},{"id":258926,"name":"Digiteam Field Service Management","state":"published","version":"2.5.0","framework_version":"2.0","parameters":[{"id":930234,"app_id":258926,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-20T15:54:53Z","updated_at":"2020-06-20T15:54:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":930233,"app_id":258926,"name":"digiteam_url","kind":"text","required":true,"position":1,"created_at":"2020-06-20T15:54:53Z","updated_at":"2020-06-20T15:54:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1615,"entity_id":258926,"app_id":258926,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-20T15:54:55.000Z","updated_at":"2020-06-20T15:54:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-20T15:54:51Z","updated_at":"2026-02-19T15:47:27Z","terms_conditions_url":null,"app_organization":{"id":3093,"name":"Digiteam","email":"suporte@digiteam.com.br","website":"https://www.digiteam.com.br/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-06-20T15:54:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://digiteam.com.br/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-19T15:47:23Z","owner_id":269519,"author_name":"Digiteam","author_email":"suporte@digiteam.com.br","author_url":"https://www.digiteam.com.br","short_description":"Intelligent scheduling, dispatch, asset management, and much more!","long_description":"\u003cp\u003eGet access to a complete Mobile Workforce Management platform without leaving Zendesk. \u003cbr\u003e\nBe part of a true digital transformation, improve external teams’ productivity, and increase your customer\u0026#39;s satisfaction.\u003c/p\u003e\n\n\u003cp\u003e• Service Management: Manage any type of external activities, such as maintenance services, repairs, inspections, visits by the sales team, and others.\u003c/p\u003e\n\n\u003cp\u003e• Optimization: Schedule, automatically or manually, the appropriate resource for each activity, considering availability, skills, tools, and materials.\u003c/p\u003e\n\n\u003cp\u003e• Satisfied Customers: Your customers will be able to monitor the entire service cycle and even evaluate your external service. Integrated with Zendesk, tickets can be automatically sent as work orders and dispatched to the field.\u003c/p\u003e\n\n\u003cp\u003e• Right operational and business decisions: Follow in real-time your team\u0026#39;s performance among other business indicators in our analytical panel.\u003c/p\u003e\n\n\u003cp\u003eWith Digiteam\u0026#39;s Android App, teams have a guidance tool, access to technical documents, record time, and materials applied in each service as well as collect digital evidence as photos and customer signatures.\u003c/p\u003e\n\n\u003cp\u003eContact us to obtain the appropriate licenses and how we can help your organization to improve the management of its external activities and human resources.\u003c/p\u003e\n\n\u003cp\u003eData Disclosures \u003cbr\u003e\n Digiteam prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://digiteam.cloud/politica-de-privacidade\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eWe can help you with the installation.\u003cbr\u003e\n Please get in touch with our team and we will help your organization to improve external operations.\u003cbr\u003e\n zendesk@digiteam.com.br | +55 61 9341-7015 (WhatsApp)\u003c/p\u003e\n","raw_long_description":"Get access to a complete Mobile Workforce Management platform without leaving Zendesk. \nBe part of a true digital transformation, improve external teams’ productivity, and increase your customer's satisfaction.\n\n• Service Management: Manage any type of external activities, such as maintenance services, repairs, inspections, visits by the sales team, and others.\n\n• Optimization: Schedule, automatically or manually, the appropriate resource for each activity, considering availability, skills, tools, and materials.\n\n• Satisfied Customers: Your customers will be able to monitor the entire service cycle and even evaluate your external service. Integrated with Zendesk, tickets can be automatically sent as work orders and dispatched to the field.\n\n• Right operational and business decisions: Follow in real-time your team's performance among other business indicators in our analytical panel.\n\nWith Digiteam's Android App, teams have a guidance tool, access to technical documents, record time, and materials applied in each service as well as collect digital evidence as photos and customer signatures.\n\nContact us to obtain the appropriate licenses and how we can help your organization to improve the management of its external activities and human resources.\n\n Data Disclosures \n Digiteam prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://digiteam.cloud/politica-de-privacidade","raw_installation_instructions":"We can help you with the installation.\n Please get in touch with our team and we will help your organization to improve external operations.\n zendesk@digiteam.com.br | +55 61 9341-7015 (WhatsApp)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://258926.apps.zdusercontent.com/258926/assets/1771509595-b14c23cd6b892e468bdac31f5c42a321/logo-small.png","large_icon":"https://258926.apps.zdusercontent.com/258926/assets/1771509595-b14c23cd6b892e468bdac31f5c42a321/logo.png","screenshots":["https://258926.apps.zdusercontent.com/258926/assets/1771509595-b14c23cd6b892e468bdac31f5c42a321/screenshot-0.png","https://258926.apps.zdusercontent.com/258926/assets/1771509595-b14c23cd6b892e468bdac31f5c42a321/screenshot-1.png","https://258926.apps.zdusercontent.com/258926/assets/1771509595-b14c23cd6b892e468bdac31f5c42a321/screenshot-2.png"],"installation_count":6},{"id":259059,"name":"Unassign and Logout","state":"published","version":"2023.23","framework_version":"2.0","parameters":[{"id":930765,"app_id":259059,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-22T08:00:45Z","updated_at":"2020-06-22T08:00:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1761,"entity_id":259059,"app_id":259059,"amount":189,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1GwkTgD5o4QysyegBJJWMlSi","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1A25VHD5o4Qysyeg","cost_id":653,"cost_type":"CostStripe","active":true,"created_at":"2020-08-03T20:32:33.000Z","updated_at":"2020-08-03T20:32:33.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-96779970-12","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-06-22T08:00:44Z","updated_at":"2025-04-04T00:05:43Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":"acct_1A25VHD5o4Qysyeg","state":"published"},"locations":[1],"date_published":"2020-06-22T08:00:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2023-10-16T20:58:37Z","owner_id":269519,"author_name":"helphouse.io","author_email":"apps@helphouse.zendesk.com","author_url":"https://helphouse.io/","short_description":"Unassign all your tickets as you log out with the Unassign \u0026 Logout App.","long_description":"\u003ch2\u003eUnassign \u0026amp; Logout App for Zendesk Support- made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Unassign \u0026amp; Logout App lets you click a button that unassigns all your tickets, and moves them to the group, before you log out, so you can make sure that no customers gets left behind.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eThe app will let your agents unassign all their tickets fast and efficiently. This way, no customers will be forgotten or left waiting when an agent leaves work.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn unassign button that unassigns all your tickets.\u003c/li\u003e\n\u003cli\u003eMoves all your tickets to the group, so another agent can take over when you log out.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000713960-Unassign-and-Logout-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003cbr\u003e\nWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe Unassign \u0026amp; Logout app is super easy to install! You just need to have an admin account in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eIf you have a trigger that assigns a ticket to the agent that updates it, add the following ALL condition to the trigger: Tags contains none of the following: unassign-and-logout-app. This will prevent the tickets from being reassigned to the agent.\u003c/li\u003e\n\u003cli\u003eYou’re all set! The app will now be visible in the top bar of Zendesk Support.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Unassign \u0026 Logout App for Zendesk Support- made by helphouse.io\nThe Unassign \u0026 Logout App lets you click a button that unassigns all your tickets, and moves them to the group, before you log out, so you can make sure that no customers gets left behind.\n\n### Core features\nThe app will let your agents unassign all their tickets fast and efficiently. This way, no customers will be forgotten or left waiting when an agent leaves work.\n \n* An unassign button that unassigns all your tickets.\n* Moves all your tickets to the group, so another agent can take over when you log out.\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/360000713960-Unassign-and-Logout-App/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=ULA).","raw_installation_instructions":"## Requirements\nThe Unassign \u0026 Logout app is super easy to install! You just need to have an admin account in Zendesk.\n\n## How to install\n\n1. Install the app from Zendesk Marketplace.\n2. If you have a trigger that assigns a ticket to the agent that updates it, add the following ALL condition to the trigger: Tags contains none of the following: unassign-and-logout-app. This will prevent the tickets from being reassigned to the agent.\n3. You’re all set! The app will now be visible in the top bar of Zendesk Support.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://259059.apps.zdusercontent.com/259059/assets/1697450564-76d4320f70c7d0da428f78de13f02945/logo-small.png","large_icon":"https://259059.apps.zdusercontent.com/259059/assets/1697450564-76d4320f70c7d0da428f78de13f02945/logo.png","screenshots":["https://259059.apps.zdusercontent.com/259059/assets/1697450564-76d4320f70c7d0da428f78de13f02945/screenshot-0.png","https://259059.apps.zdusercontent.com/259059/assets/1697450564-76d4320f70c7d0da428f78de13f02945/screenshot-1.png","https://259059.apps.zdusercontent.com/259059/assets/1697450564-76d4320f70c7d0da428f78de13f02945/screenshot-2.png"],"installation_count":1},{"id":259163,"name":"Super Admin","state":"published","version":"2.0.5","framework_version":"2.0","parameters":[{"id":930978,"app_id":259163,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-22T17:38:58Z","updated_at":"2020-06-22T17:38:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2429,"entity_id":259163,"app_id":259163,"amount":0,"name":"Free","description":"\u003cp\u003eFree plan placeholder so all paid plans can be moved to this.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-24T01:10:00.000Z","updated_at":"2021-08-24T01:10:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1624,"entity_id":259163,"app_id":259163,"amount":3000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1GwtJdGO5GDrIMc1lrNaWrgO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CynboGO5GDrIMc1","cost_id":557,"cost_type":"CostStripe","active":false,"created_at":"2020-06-23T15:58:44.000Z","updated_at":"2021-08-24T01:11:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":2,"count":{"3":1,"5":1,"1":5,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #c2d6d6","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-22T17:38:57Z","updated_at":"2026-09-01T12:11:06Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-07-19T18:40:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2023-07-19T18:39:08Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/259163/super-admin/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Search for agents or end users and update them in bulk","long_description":"\u003cp\u003eThe Super Admin app is a tool for bulk-updating agents and end users in Zendesk Support. A user with an admin role can search for agents or end users by several properties, and then either export the results or select certain agents/end users to update in bulk.\u003c/p\u003e\n\n\u003ch3\u003eSearchable agent properties include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRole\u003c/li\u003e\n\u003cli\u003eGroups\u003c/li\u003e\n\u003cli\u003eName\u003c/li\u003e\n\u003cli\u003eEmail\u003c/li\u003e\n\u003cli\u003eTags\u003c/li\u003e\n\u003cli\u003eSuspended or Active\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUpdate-able agent fields:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRole\u003c/li\u003e\n\u003cli\u003eDefault Group\u003c/li\u003e\n\u003cli\u003eAdd Tags\u003c/li\u003e\n\u003cli\u003eRemove Tags\u003c/li\u003e\n\u003cli\u003eSuspension -\u0026gt; active or suspended\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSearchable end user properties include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eKeywords\u003c/li\u003e\n\u003cli\u003eSuspended or Active\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUpdate-able end user fields:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRole\u003c/li\u003e\n\u003cli\u003eAdd Tags\u003c/li\u003e\n\u003cli\u003eRemove Tags\u003c/li\u003e\n\u003cli\u003eSuspension -\u0026gt; active or suspended\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional information and feedback, please see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360049714874\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360047408653\"\u003efeature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.comcompany/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install to start using the SuperAdmin App. Once installed, click on the icon in the left hand nav bar\u003c/p\u003e\n","raw_long_description":"The Super Admin app is a tool for bulk-updating agents and end users in Zendesk Support. A user with an admin role can search for agents or end users by several properties, and then either export the results or select certain agents/end users to update in bulk.\n\n### Searchable agent properties include:\n- Role\n- Groups\n- Name\n- Email\n- Tags\n- Suspended or Active\n\n### Update-able agent fields:\n- Role\n- Default Group\n- Add Tags\n- Remove Tags\n- Suspension -\u003e active or suspended\n\n### Searchable end user properties include:\n- Keywords\n- Suspended or Active\n\n### Update-able end user fields:\n- Role\n- Add Tags\n- Remove Tags\n- Suspension -\u003e active or suspended\n\nFor additional information and feedback, please see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360049714874) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360047408653).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.comcompany/built-by-zendesk-agmt/).","raw_installation_instructions":"Simply click Install to start using the SuperAdmin App. Once installed, click on the icon in the left hand nav bar","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://259163.apps.zdusercontent.com/259163/assets/1788264598-953efac3cfa8227612be6ee09d2d8993/logo-small.png","large_icon":"https://259163.apps.zdusercontent.com/259163/assets/1788264598-953efac3cfa8227612be6ee09d2d8993/logo.png","screenshots":["https://259163.apps.zdusercontent.com/259163/assets/1788264598-953efac3cfa8227612be6ee09d2d8993/screenshot-0.png","https://259163.apps.zdusercontent.com/259163/assets/1788264598-953efac3cfa8227612be6ee09d2d8993/screenshot-1.png","https://259163.apps.zdusercontent.com/259163/assets/1788264598-953efac3cfa8227612be6ee09d2d8993/screenshot-2.png"],"installation_count":1546},{"id":259765,"name":"Kodmyran Commerce","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":933097,"app_id":259765,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-25T17:53:32Z","updated_at":"2020-06-25T17:53:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":933095,"app_id":259765,"name":"account","kind":"text","required":true,"position":1,"created_at":"2020-06-25T17:53:31Z","updated_at":"2026-06-03T15:42:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":933096,"app_id":259765,"name":"apikey","kind":"text","required":true,"position":2,"created_at":"2020-06-25T17:53:32Z","updated_at":"2026-06-03T15:42:56Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":1631,"entity_id":259765,"app_id":259765,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-25T17:53:34.000Z","updated_at":"2020-06-25T17:53:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-25T17:53:30Z","updated_at":"2026-06-03T15:42:56Z","terms_conditions_url":null,"app_organization":{"id":3277,"name":"Kodmyran AB","email":"support@kodmyran.se","website":"www.kodmyran.se","country_code":"SE","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2020-06-25T17:53:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.kodmyran.se/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-06-03T15:42:51Z","owner_id":269519,"author_name":"Kodmyran AB","author_email":"support@kodmyran.se","author_url":"https://www.kodmyran.se","short_description":"Integrate your support tickets with the Kodmyran Commerce ERP/e-Commerce.","long_description":"\u003cp\u003eThis integration provides a way to quickly connect your users and tickets inside Zendesk support with users, orders, products and shipments inside Kodmyran Commerce.\u003c/p\u003e\n\n\u003cp\u003eAll this without ever leaving the Zendesk administration GUI.\u003c/p\u003e\n\n\u003cp\u003eThe integration is simple to use, lightweight and will quickly allow your support agents to work more smoothly, minimizing the amount of time required trying to locate users, orders or shipments.\u003c/p\u003e\n\n\u003ch3\u003eThe Kodmyran Commerce integration provides the following:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIt displays information about the order such as when it was placed, its current status, the multistore used, and the order value.\u003c/li\u003e\n\u003cli\u003eYou can see the invoice and delivery addresses.\u003c/li\u003e\n\u003cli\u003eYou quickly see the contents of an order, the products bought and the quantity. The integration will display the last five matching orders by default. Matching is done using the customers e-mail address.\u003c/li\u003e\n\u003cli\u003eIf the order has been sent from the warehouse and has tracking information attached you can trace the parcels directly from within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you find a bug or want to request a feature you believe to be missing please contact support@kodmyran.se and specify that your request pertains to the Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003e[Read more about Kodmyran Commerce][https://www.kodmyran.se]\u003c/p\u003e\n\n\u003ch3\u003ePrivacy notice\u003c/h3\u003e\n\n\u003cp\u003eAs always we take your privacy seriously and this integration will only share the customers e-mail address from Zendesk to Kodmyran Commerce. Kodmyran Commerce will reply with information about the customer or order, which may include addresses, telephone numbers and order details.\u003c/p\u003e\n\n\u003cp\u003e[The general integrity policy is available here (in Swedish)][https://secure.kodmyran.se/doc/terms\u003cem\u003econditions/integrity\u003c/em\u003e20180504.html]\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis extension may require additional licenses from both Zendesk and Kodmyran Commerce for proper functioning.\u003c/p\u003e\n\n\u003ch3\u003eSteps inside Kodmyran Commerce prior to installation of Zendesk extension\u003c/h3\u003e\n\n\u003cp\u003eTo complete these steps your own user must have adequate permissions to create new users and roles, including creating API keys.\u003c/p\u003e\n\n\u003cp\u003eBy default only users having the administrator roles are allowed these permissions.\u003c/p\u003e\n\n\u003cp\u003eThis functionality requires version 6.1.0 or newer of Kodmyran Commerce, if you currently have an older version you will have to wait until you are automatically upgraded or request an immediate upgrade through support.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a new user, using the ready made system role Read only user. Do not set a password.\u003c/li\u003e\n\u003cli\u003eCreate an API key for this user, you will only be allowed to see the API key once so be sure to save it. If you lose it you can generate a new API key which will invalidate all previous API keys for that user.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSteps inside Zendesk after configuring Kodmyran Commerce\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to the Zendesk App Store and locate the Kodmyran Commerce integration\u003c/li\u003e\n\u003cli\u003eHit the install button\u003c/li\u003e\n\u003cli\u003eWhen asked you need to provide two pieces of critical information, the account domain name, and the API key. The API key is the one you generated previously, the account domain name is part of your admin URL. E.g. if your admin domain is https://example1.kodmyran.io the value to use here is example1.kodmyran.io\u003c/li\u003e\n\u003cli\u003eWhen this has completed you should be able to open a support ticket inside Zendesk and expand the box to the right saying Kodmyran Commerce, or open the same box on a user record instead.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe integration will automatically attempt to find matching users and orders directly after installation, no more configuration is required.\u003c/p\u003e\n","raw_long_description":"This integration provides a way to quickly connect your users and tickets inside Zendesk support with users, orders, products and shipments inside Kodmyran Commerce.\n\nAll this without ever leaving the Zendesk administration GUI.\n\nThe integration is simple to use, lightweight and will quickly allow your support agents to work more smoothly, minimizing the amount of time required trying to locate users, orders or shipments.\n\n###The Kodmyran Commerce integration provides the following:\n\n* It displays information about the order such as when it was placed, its current status, the multistore used, and the order value.\n* You can see the invoice and delivery addresses.\n* You quickly see the contents of an order, the products bought and the quantity. The integration will display the last five matching orders by default. Matching is done using the customers e-mail address.\n* If the order has been sent from the warehouse and has tracking information attached you can trace the parcels directly from within Zendesk.\n\nIf you find a bug or want to request a feature you believe to be missing please contact support@kodmyran.se and specify that your request pertains to the Zendesk integration.\n\n[Read more about Kodmyran Commerce][https://www.kodmyran.se]\n\n### Privacy notice\n\nAs always we take your privacy seriously and this integration will only share the customers e-mail address from Zendesk to Kodmyran Commerce. Kodmyran Commerce will reply with information about the customer or order, which may include addresses, telephone numbers and order details.\n\n[The general integrity policy is available here (in Swedish)][https://secure.kodmyran.se/doc/terms_conditions/integrity_20180504.html]\n\n","raw_installation_instructions":"This extension may require additional licenses from both Zendesk and Kodmyran Commerce for proper functioning.\n\n### Steps inside Kodmyran Commerce prior to installation of Zendesk extension\n\nTo complete these steps your own user must have adequate permissions to create new users and roles, including creating API keys.\n\nBy default only users having the administrator roles are allowed these permissions.\n\nThis functionality requires version 6.1.0 or newer of Kodmyran Commerce, if you currently have an older version you will have to wait until you are automatically upgraded or request an immediate upgrade through support.\n\n* Create a new user, using the ready made system role Read only user. Do not set a password.\n* Create an API key for this user, you will only be allowed to see the API key once so be sure to save it. If you lose it you can generate a new API key which will invalidate all previous API keys for that user.\n\n###Steps inside Zendesk after configuring Kodmyran Commerce\n\n* Navigate to the Zendesk App Store and locate the Kodmyran Commerce integration\n* Hit the install button\n* When asked you need to provide two pieces of critical information, the account domain name, and the API key. The API key is the one you generated previously, the account domain name is part of your admin URL. E.g. if your admin domain is https://example1.kodmyran.io the value to use here is example1.kodmyran.io\n* When this has completed you should be able to open a support ticket inside Zendesk and expand the box to the right saying Kodmyran Commerce, or open the same box on a user record instead.\n\nThe integration will automatically attempt to find matching users and orders directly after installation, no more configuration is required.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://259765.apps.zdusercontent.com/259765/assets/1780474111-cb1f4ff3cbe6fe18e8d88cc59a1fb50c/logo-small.png","large_icon":"https://259765.apps.zdusercontent.com/259765/assets/1780474111-cb1f4ff3cbe6fe18e8d88cc59a1fb50c/logo.png","screenshots":["https://259765.apps.zdusercontent.com/259765/assets/1780474111-cb1f4ff3cbe6fe18e8d88cc59a1fb50c/screenshot-0.png","https://259765.apps.zdusercontent.com/259765/assets/1780474111-cb1f4ff3cbe6fe18e8d88cc59a1fb50c/screenshot-1.png","https://259765.apps.zdusercontent.com/259765/assets/1780474111-cb1f4ff3cbe6fe18e8d88cc59a1fb50c/screenshot-2.png"],"installation_count":2},{"id":260025,"name":"UJET Cloud Contact Center - Calls","state":"published","version":"1.5.0","framework_version":"2.0","parameters":[{"id":933816,"app_id":260025,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-27T13:46:02Z","updated_at":"2020-06-27T13:46:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":933814,"app_id":260025,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2020-06-27T13:46:02Z","updated_at":"2020-06-27T13:46:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":933815,"app_id":260025,"name":"ujetDomainName","kind":"text","required":false,"position":2,"created_at":"2020-06-27T13:46:02Z","updated_at":"2020-06-27T13:46:02Z","default_value":"ujet.co","secure":false,"scopes":null,"options":null}],"plans":[{"id":1636,"entity_id":260025,"app_id":260025,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-27T13:46:05.000Z","updated_at":"2020-06-27T13:46:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#454CE1","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-27T13:45:59Z","updated_at":"2026-07-07T21:44:16Z","terms_conditions_url":null,"app_organization":{"id":3190,"name":"UJET Inc.","email":"support@ujet.co","website":"https://www.ujet.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,1,3],"date_published":"2020-06-27T13:45:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ujet.cx/shop"},"location_names":["background","top_bar","ticket_sidebar"],"last_update_time":"2026-07-07T21:44:12Z","owner_id":269519,"author_name":"UJET, Inc.","author_email":"support@ujet.co","author_url":"https://ujet.co","short_description":"Agent call adapter for handling voice support sessions via UJET","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing/\"\u003ehttps://www.zendesk.com/talk/pricing/).**\u003c/a\u003e.\u003c/strong\u003e)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout UJET\u003c/strong\u003e\u003cbr\u003e\nUJET is propelling customer experience into the modern age. With its leading cloud contact center solutions, UJET empowers support organizations to create intelligent workflows, make data actionable, and create a modern business model where companies have the right tools and technology they to create an immersive, engaging, and one-of-a-kind experience for their customer.\u003c/p\u003e\n\n\u003cp\u003eUJET\u0026#39;s seamlessly integrated Call adapter enables agents to focus on a more efficient, effective and positive customer experience while taking full advantage of Zendesk’s CRM platform.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowerful Operational Controls\u003c/strong\u003e\u003cbr\u003e\nComprehensive configurations, include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced context based routing engine\u003c/strong\u003e: Intelligent, context based routing automatically directs customers to self-service solutions or the most appropriate live or virtual agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData flow\u003c/strong\u003e:  options for automated data flow and Zendesk interactions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWeb and mobile SDKs\u003c/strong\u003e:  out-of-the-box support center for websites and mobile apps\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCSAT\u003c/strong\u003e: track, display and report on CSAT for all channels\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKey metrics\u003c/strong\u003e:  key session metrics, eg. Call ID, Wait Time, Handle Time, etc., are stored in Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSession deflection\u003c/strong\u003e:  flexible options for after hours, overcapacity, or custom redirects, eg: call backs, to a different topic, voice mail, website, virtual agent, message\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent Call Adapter\u003c/strong\u003e\u003cbr\u003e\nUJET\u0026#39;s Call adapter is seamlessly integrated into Zendesk and provides a modern agent experience with a comprehensive set of features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent or auto answer call configuration\u003c/li\u003e\n\u003cli\u003eConfigurable session notifications\u003c/li\u003e\n\u003cli\u003eAutomatic account lookup and existing/new ticket pop\u003c/li\u003e\n\u003cli\u003eReal time diagnostic, user profile data added to ticket\u003c/li\u003e\n\u003cli\u003eUJET Smart Actions, e.g.:\n\n\u003cul\u003e\n\u003cli\u003eReal-time media sharing, eg. photo, video files\u003c/li\u003e\n\u003cli\u003eSMS messages\u003c/li\u003e\n\u003cli\u003eUser verification via default mobile device login\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eTransfers to agents or queues\u003c/li\u003e\n\u003cli\u003eSingle sign-on via various authentication service providers\u003c/li\u003e\n\u003cli\u003eOption for agents to set their ‘next’ status while on a call\u003c/li\u003e\n\u003cli\u003ePerformance metrics\u003c/li\u003e\n\u003cli\u003eAutomatic Call Distribution (ACD) - routs calls to the right agent based on user segment, session context, agent skill and utilization\u003c/li\u003e\n\u003cli\u003eInteractive Voice Response (IVR) - automated or consumer selected topic\u003c/li\u003e\n\u003cli\u003ePlace calls on hold\u003c/li\u003e\n\u003cli\u003eRedact portions of a call\u003c/li\u003e\n\u003cli\u003eConference - add multiple parties to the call\u003c/li\u003e\n\u003cli\u003eClick-to-dial\u003c/li\u003e\n\u003cli\u003eFlexible outbound calling options\u003c/li\u003e\n\u003cli\u003eIntegrated after-call-work (ACW) workflow\u003c/li\u003e\n\u003cli\u003eAccess to voicemails and one click customer call backs\u003c/li\u003e\n\u003cli\u003eAgents have access to their key performance metrics\u003c/li\u003e\n\u003cli\u003eCall recording, chat transcript and quality monitoring tools\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://externals.ujet.co/privacy-notice/zendesk-marketplace.html\"\u003ePrivacy Notice\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUJET’s Zendesk Call Package consists of the agent Call adapter and the associated back-end integration between the two platforms. Once the package is installed and configured in your Zendesk instance, the agent Call adapter will automatically be available for all agents within their Zendesk user interface.\u003c/p\u003e\n\n\u003cp\u003eNote: UJET’s Zendesk package does \u003cstrong\u003enot\u003c/strong\u003e require any installs on any agent devices.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLook for the UJET Package for Zendesk in the Zendesk Marketplace and install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContact \u003ca href=\"https://ujet.co/contact-sales/\"\u003eUJET Sales\u003c/a\u003e or your UJET Customer Service Manager and request the \u0026quot;UJET Zendesk Package Installation Guide\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA variety of support operations and configuration guides are also available via the \u003ca href=\"https://support.ujet.co/hc/en-us/sections/360005805173-Zendesk\"\u003eUJET Support Portal\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with \"Talk - Partner Edition\" seats (see [https://www.zendesk.com/talk/pricing/).**](https://www.zendesk.com/talk/pricing/).**)\n\n**About UJET**\nUJET is propelling customer experience into the modern age. With its leading cloud contact center solutions, UJET empowers support organizations to create intelligent workflows, make data actionable, and create a modern business model where companies have the right tools and technology they to create an immersive, engaging, and one-of-a-kind experience for their customer.\n\nUJET's seamlessly integrated Call adapter enables agents to focus on a more efficient, effective and positive customer experience while taking full advantage of Zendesk’s CRM platform.\n\n**Powerful Operational Controls**\nComprehensive configurations, include:\n\n - **Advanced context based routing engine**: Intelligent, context based routing automatically directs customers to self-service solutions or the most appropriate live or virtual agents.\n - **Data flow**:  options for automated data flow and Zendesk interactions\n - **Web and mobile SDKs**:  out-of-the-box support center for websites and mobile apps\n - **CSAT**: track, display and report on CSAT for all channels\n - **Key metrics**:  key session metrics, eg. Call ID, Wait Time, Handle Time, etc., are stored in Zendesk\n - **Session deflection**:  flexible options for after hours, overcapacity, or custom redirects, eg: call backs, to a different topic, voice mail, website, virtual agent, message\n\n**Agent Call Adapter**\nUJET's Call adapter is seamlessly integrated into Zendesk and provides a modern agent experience with a comprehensive set of features:\n\n - Agent or auto answer call configuration\n - Configurable session notifications\n - Automatic account lookup and existing/new ticket pop\n - Real time diagnostic, user profile data added to ticket\n - UJET Smart Actions, e.g.:\n   - Real-time media sharing, eg. photo, video files\n   - SMS messages\n   - User verification via default mobile device login\n - Transfers to agents or queues\n - Single sign-on via various authentication service providers\n - Option for agents to set their ‘next’ status while on a call\n - Performance metrics\n - Automatic Call Distribution (ACD) - routs calls to the right agent based on user segment, session context, agent skill and utilization\n - Interactive Voice Response (IVR) - automated or consumer selected topic\n - Place calls on hold\n - Redact portions of a call\n - Conference - add multiple parties to the call\n - Click-to-dial\n - Flexible outbound calling options\n - Integrated after-call-work (ACW) workflow\n - Access to voicemails and one click customer call backs\n - Agents have access to their key performance metrics\n - Call recording, chat transcript and quality monitoring tools\n\n[Privacy Notice](https://externals.ujet.co/privacy-notice/zendesk-marketplace.html)","raw_installation_instructions":"UJET’s Zendesk Call Package consists of the agent Call adapter and the associated back-end integration between the two platforms. Once the package is installed and configured in your Zendesk instance, the agent Call adapter will automatically be available for all agents within their Zendesk user interface.\n\nNote: UJET’s Zendesk package does **not** require any installs on any agent devices.\n\n- Look for the UJET Package for Zendesk in the Zendesk Marketplace and install.\n\n- Contact [UJET Sales](https://ujet.co/contact-sales/) or your UJET Customer Service Manager and request the \"UJET Zendesk Package Installation Guide\".\n\n- A variety of support operations and configuration guides are also available via the [UJET Support Portal](https://support.ujet.co/hc/en-us/sections/360005805173-Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://260025.apps.zdusercontent.com/260025/assets/1776350792-19e05e2bf144fe57713063cca06c4968/logo-small.png","large_icon":"https://260025.apps.zdusercontent.com/260025/assets/1776350792-19e05e2bf144fe57713063cca06c4968/logo.png","screenshots":["https://260025.apps.zdusercontent.com/260025/assets/1776350792-19e05e2bf144fe57713063cca06c4968/screenshot-0.png","https://260025.apps.zdusercontent.com/260025/assets/1776350792-19e05e2bf144fe57713063cca06c4968/screenshot-1.png","https://260025.apps.zdusercontent.com/260025/assets/1776350792-19e05e2bf144fe57713063cca06c4968/screenshot-2.png"],"installation_count":12},{"id":260106,"name":"xFind Search","state":"published","version":"1.72","framework_version":"2.0","parameters":[{"id":933959,"app_id":260106,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-28T16:52:24Z","updated_at":"2020-06-28T16:52:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":941285,"app_id":260106,"name":"secure_token","kind":"text","required":true,"position":1,"created_at":"2020-07-07T17:16:46Z","updated_at":"2020-07-07T17:16:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":933957,"app_id":260106,"name":"url","kind":"text","required":true,"position":2,"created_at":"2020-06-28T16:52:24Z","updated_at":"2021-04-05T21:54:22Z","default_value":"api.xfind.ai","secure":false,"scopes":null,"options":null},{"id":1239662,"app_id":260106,"name":"organization","kind":"text","required":false,"position":3,"created_at":"2021-04-05T21:54:22Z","updated_at":"2021-04-05T21:54:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1623349,"app_id":260106,"name":"field_blacklist","kind":"multiline","required":false,"position":4,"created_at":"2021-10-18T20:29:25Z","updated_at":"2021-10-18T20:29:25Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":1637,"entity_id":260106,"app_id":260106,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-28T16:52:27.000Z","updated_at":"2020-06-28T16:52:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#ffa105","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-28T16:52:22Z","updated_at":"2025-04-04T00:05:44Z","terms_conditions_url":null,"app_organization":{"id":2428,"name":"xFind","email":"aviv@xfind.ai","website":"xfind.ai","country_code":"IL","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2020-06-28T16:52:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.xfind.ai/contact-us"},"location_names":["ticket_sidebar"],"last_update_time":"2022-03-28T20:46:28Z","owner_id":269519,"author_name":"xFind","author_email":"support@xfind.ai","author_url":"https://www.xfind.ai","short_description":"Proactive Knowledge Retrieval for Customer Support Teams","long_description":"\u003ch4\u003e\u003cem\u003e\u0026#39;xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time\u0026#39;\u003c/em\u003e\u003c/h4\u003e\n\n\u003ch4\u003e\u003cem\u003e\u0026#39;In the 6 months we\u0026#39;ve used xFind, support ticket response times have decreased by 12%\u0026#39;\u003c/em\u003e\u003c/h4\u003e\n\n\u003cp\u003e(Keith De-Lin, Innovid Technical Support Manager)\u003c/p\u003e\n\n\u003ch3\u003eAutomatic Knowledge Retrieval\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eIs there knowledge that can help me solve this ticket?\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWith xFind, you’ll never have to ask that question ever again.\u003c/p\u003e\n\n\u003cp\u003exFind is a Zendesk app that offers next-generation knowledge access capabilities, changing the search paradigm from \u0026#39;pull\u0026#39; to \u0026#39;push\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003exFind boosts the productivity of customer support reps by proactively serving the relevant organizational knowledge into the ticket in real time. xFind bases its retrieval on the text and metadata of the ticket, no keywords needed.\u003c/p\u003e\n\n\u003cp\u003eWith xFind, instead of searching for information, information finds you.\u003c/p\u003e\n\n\u003ch4\u003eReal-time Notifications\u003c/h4\u003e\n\n\u003cp\u003exFind notifies the user once it has found relevant information for the ticket.\u003c/p\u003e\n\n\u003ch4\u003eData and Analytics\u003c/h4\u003e\n\n\u003cp\u003eEnjoy in depth analysis of the knowledge use per ticket and what knowledge sources assisted in solving the tickets.\u003c/p\u003e\n\n\u003ch4\u003eFast and Easy Integration\u003c/h4\u003e\n\n\u003cp\u003eYou don\u0026#39;t need to reorganize or tag your data for xFind to work, all we need is data access via API, and we\u0026#39;re good to go. And the app is a one-click install.\u003c/p\u003e\n\n\u003ch4\u003eData Security and Privacy\u003c/h4\u003e\n\n\u003cp\u003exFind is ISO27001 and GDPR compliant. All your data is encrypted and stored on secure AWS servers. All your customer data is anonymized.\u003c/p\u003e\n\n\u003cp\u003eSign up for a demo \u0026amp; trial \u003ca href=\"https://www.xfind.ai/demo\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eSigning Up\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eContact us via signup@xfind.ai or https://xfind.ai/demo to request a demo of the system\u003c/li\u003e\n\u003cli\u003eWe will contact you shortly to schedule a demo and offer a quote.\u003c/li\u003e\n\u003cli\u003exFind specialists will guide you trough the integration process.\u003c/li\u003e\n\u003cli\u003eInstall xFind on your Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eInstallation guide\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eTeam admin only - Type xFind in Title field, insert the token and url you received by email from info@xfind.ai to the secure_token and url fields, and click install. The app should be installed on your system.\u003c/li\u003e\n\u003cli\u003eOpen the ticket you are working on.\u003c/li\u003e\n\u003cli\u003eOpen the app sidebar and locate the xFind app.\u003c/li\u003e\n\u003cli\u003eOpen the xFind app, you will find a number of tabs, one for each knowledge source relevant to solving the ticket.\u003c/li\u003e\n\u003cli\u003eOpen one of the tabs - you will see a list of items, which you can open by clicking on their title, as well as upvote/downvote and copy the link to them.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"####*'xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time'*\n####*'In the 6 months we've used xFind, support ticket response times have decreased by 12%'*\n(Keith De-Lin, Innovid Technical Support Manager)\n\n### Automatic Knowledge Retrieval\n\n*Is there knowledge that can help me solve this ticket?*\n\nWith xFind, you’ll never have to ask that question ever again.\n\nxFind is a Zendesk app that offers next-generation knowledge access capabilities, changing the search paradigm from 'pull' to 'push'.\n\nxFind boosts the productivity of customer support reps by proactively serving the relevant organizational knowledge into the ticket in real time. xFind bases its retrieval on the text and metadata of the ticket, no keywords needed.\n\nWith xFind, instead of searching for information, information finds you.\n\n#### Real-time Notifications\nxFind notifies the user once it has found relevant information for the ticket.\n\n#### Data and Analytics\nEnjoy in depth analysis of the knowledge use per ticket and what knowledge sources assisted in solving the tickets.\n\n#### Fast and Easy Integration\nYou don't need to reorganize or tag your data for xFind to work, all we need is data access via API, and we're good to go. And the app is a one-click install.\n\n#### Data Security and Privacy\nxFind is ISO27001 and GDPR compliant. All your data is encrypted and stored on secure AWS servers. All your customer data is anonymized.\n\nSign up for a demo \u0026 trial [here](https://www.xfind.ai/demo)","raw_installation_instructions":"\n\n## Signing Up\n\n1. Contact us via signup@xfind.ai or https://xfind.ai/demo to request a demo of the system\n2. We will contact you shortly to schedule a demo and offer a quote.\n3. xFind specialists will guide you trough the integration process.\n4. Install xFind on your Zendesk.\n\n## Installation guide\n\n1. Team admin only - Type xFind in Title field, insert the token and url you received by email from info@xfind.ai to the secure_token and url fields, and click install. The app should be installed on your system.\n2. Open the ticket you are working on.\n3. Open the app sidebar and locate the xFind app.\n4. Open the xFind app, you will find a number of tabs, one for each knowledge source relevant to solving the ticket.\n5. Open one of the tabs - you will see a list of items, which you can open by clicking on their title, as well as upvote/downvote and copy the link to them.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://260106.apps.zdusercontent.com/260106/assets/1648461674-33191dabccdb404c4ca5c56a3c1ac55a/support/logo-small.png","large_icon":"https://260106.apps.zdusercontent.com/260106/assets/1648461674-33191dabccdb404c4ca5c56a3c1ac55a/support/logo.png","screenshots":["https://260106.apps.zdusercontent.com/260106/assets/1648461674-33191dabccdb404c4ca5c56a3c1ac55a/support/screenshot-0.png","https://260106.apps.zdusercontent.com/260106/assets/1648461674-33191dabccdb404c4ca5c56a3c1ac55a/support/screenshot-1.png","https://260106.apps.zdusercontent.com/260106/assets/1648461674-33191dabccdb404c4ca5c56a3c1ac55a/support/screenshot-2.png"],"installation_count":0},{"id":260457,"name":"RapidPro","state":"published","version":"0.1","framework_version":"2.0","parameters":[{"id":935355,"app_id":260457,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-30T16:18:22Z","updated_at":"2020-06-30T16:18:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1644,"entity_id":260457,"app_id":260457,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-30T16:18:24.000Z","updated_at":"2020-06-30T16:18:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-30T16:18:22Z","updated_at":"2025-04-04T00:05:45Z","terms_conditions_url":null,"app_organization":{"id":3218,"name":"Nyaruka","email":"support@textit.com","website":"https://nyaruka.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-06-30T16:18:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://app.rapidpro.io/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-07-01T16:56:25Z","owner_id":269519,"author_name":"Nyaruka","author_email":"code@nyaruka.com","author_url":"https://nyaruka.com","short_description":"Open tickets from RapidPro flows","long_description":"\u003cp\u003eAt the core of RapidPro lies our powerful flow engine. With flows you can..\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage and organize millions of contacts\u003c/li\u003e\n\u003cli\u003eInteract with them via SMS, chat apps and telephone calls\u003c/li\u003e\n\u003cli\u003eBuild powerful applications without writing a line of code\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your RapidPro flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t already have one, go to \u003ca href=\"https://app.rapidpro.io\"\u003eRapidPro\u003c/a\u003e and create an account. Signup is free!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you don\u0026#39;t already have one, go to \u003ca href=\"https://app.rapidpro.io\"\u003eRapidPro\u003c/a\u003e and create an account there. Signup is free! Once logged in there:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your account settings page.\u003c/li\u003e\n\u003cli\u003eFrom the menu at the top right, select \u003cem\u003eAdd Ticketing Service\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eSelect \u003cem\u003eZendesk\u003c/em\u003e and enter your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003eClick submit and follow the instructions provided.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou will now be able to add \u003cem\u003eOpen Ticket\u003c/em\u003e actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.\u003c/p\u003e\n","raw_long_description":"At the core of RapidPro lies our powerful flow engine. With flows you can..\n\n * Manage and organize millions of contacts\n * Interact with them via SMS, chat apps and telephone calls\n * Build powerful applications without writing a line of code\n\nFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your RapidPro flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.\n\nIf you don't already have one, go to [RapidPro](https://app.rapidpro.io) and create an account. Signup is free!","raw_installation_instructions":"If you don't already have one, go to [RapidPro](https://app.rapidpro.io) and create an account there. Signup is free! Once logged in there:\n\n1. Go to your account settings page.\n2. From the menu at the top right, select *Add Ticketing Service*.\n3. Select *Zendesk* and enter your Zendesk subdomain.\n4. Click submit and follow the instructions provided.\n\nYou will now be able to add *Open Ticket* actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://260457.apps.zdusercontent.com/260457/assets/1593554655-711ea24d78439226ee836c482d496059/logo-small.png","large_icon":"https://260457.apps.zdusercontent.com/260457/assets/1593554655-711ea24d78439226ee836c482d496059/logo.png","screenshots":["https://260457.apps.zdusercontent.com/260457/assets/1593554655-711ea24d78439226ee836c482d496059/screenshot-0.png","https://260457.apps.zdusercontent.com/260457/assets/1593554655-711ea24d78439226ee836c482d496059/screenshot-1.png","https://260457.apps.zdusercontent.com/260457/assets/1593554655-711ea24d78439226ee836c482d496059/screenshot-2.png"],"installation_count":1},{"id":260767,"name":"Holidays","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":936459,"app_id":260767,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-01T15:07:50Z","updated_at":"2020-07-01T15:07:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":936458,"app_id":260767,"name":"calenderificApiKey","kind":"hidden","required":false,"position":1,"created_at":"2020-07-01T15:07:50Z","updated_at":"2020-07-01T15:07:50Z","default_value":"fb7c4bf9a022e7f63e9b7ac47173e06ac61ec3bc9de65a874adb6219725f7814","secure":true,"scopes":null,"options":null}],"plans":[{"id":1646,"entity_id":260767,"app_id":260767,"amount":2500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0H05rVZTXynDoyqlCyOimu00","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":568,"cost_type":"CostStripe","active":true,"created_at":"2020-07-01T15:07:52.000Z","updated_at":"2020-07-01T15:07:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-01T15:07:49Z","updated_at":"2026-03-09T21:01:29Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[2,7],"date_published":"2020-07-01T15:07:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2026-03-09T21:01:25Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Import holidays based on country and calender type directly into your schedule","long_description":"\u003cp\u003eSave your SLA\u0026#39;s by never again forgetting to import a holiday in your schedule, these holidays can be directly imported from the app and can be specified depending on country (230 countries and 3000 states supported) and type of holiday calendar (national, local, religious and observance).\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSupport for holidays in 230 countries and 3000 states\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect what kind of holiday calender you want to use (national, local, religious and observance)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMultiple departments in different states/countries/regions, all with their own schedule\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNever mis a SLA because a holiday is forgotten or a mistake has been made by entering a wrong date\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData Disclosure\u003c/h4\u003e\n\n\u003cp\u003eAs required under the Zendesk Developer Terms, this section discloses the data accessed, used, and stored by the Holidays app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCurrent user information (name, locale, and role) - to display the app interface in the correct language and restrict access to administrators only\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBusiness hours schedules - to display available schedules and enable holiday imports\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccount language settings - to determine appropriate language options for holiday names\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Used:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCalendarific API key (configured during installation) - to retrieve holiday information from the Calendarific service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHoliday data (dates, names, and translations) - to display and import holidays for selected countries and regions\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Stored:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eNo personal or account data is stored outside of your Zendesk instance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHoliday information is imported directly into your Zendesk business hour schedules and stored according to Zendesk\u0026#39;s standard data retention policies\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eExternal Services:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThis app connects to Calendarific.com API to retrieve holiday calendar data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnly non-personal data is transmitted (country codes, year, and holiday type preferences)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAre you looking for ways to further optimize your Zendesk account? We are a Zendesk Master Partner and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace;\u003c/li\u003e\n\u003cli\u003eAs admin go to the Holiday sidebar notification;\u003c/li\u003e\n\u003cli\u003eChoose country, holiday type, whether it is this or next yea and select language;\u003c/li\u003e\n\u003cli\u003eChoose if you want to import all or just some holidays and choose in which schedule you want to import it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of this app or your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Zendesk Master Partner, we can help you get the most out of your Zendesk Workflows. Check our \u003ca href=\"https://help.pluscloud.nl/hc/sections/360004050820-Internal-Note\"\u003ehelpcenter\u003c/a\u003e with articles regarding this app or \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eget in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Save your SLA's by never again forgetting to import a holiday in your schedule, these holidays can be directly imported from the app and can be specified depending on country (230 countries and 3000 states supported) and type of holiday calendar (national, local, religious and observance).\n\n#### Key Features\n\n- Support for holidays in 230 countries and 3000 states\n\n- Select what kind of holiday calender you want to use (national, local, religious and observance)\n\n#### Use Cases\n\n- Multiple departments in different states/countries/regions, all with their own schedule\n\n- Never mis a SLA because a holiday is forgotten or a mistake has been made by entering a wrong date\n\n#### Data Disclosure\n\nAs required under the Zendesk Developer Terms, this section discloses the data accessed, used, and stored by the Holidays app.\n\n**Data Accessed:**\n\n- Current user information (name, locale, and role) - to display the app interface in the correct language and restrict access to administrators only\n\n- Business hours schedules - to display available schedules and enable holiday imports\n\n- Account language settings - to determine appropriate language options for holiday names\n\n**Data Used:**\n\n- Calendarific API key (configured during installation) - to retrieve holiday information from the Calendarific service\n\n- Holiday data (dates, names, and translations) - to display and import holidays for selected countries and regions\n\n**Data Stored:**\n\n- No personal or account data is stored outside of your Zendesk instance\n\n- Holiday information is imported directly into your Zendesk business hour schedules and stored according to Zendesk's standard data retention policies\n\n**External Services:**\n\n- This app connects to Calendarific.com API to retrieve holiday calendar data\n\n- Only non-personal data is transmitted (country codes, year, and holiday type preferences)\n\nAre you looking for ways to further optimize your Zendesk account? We are a Zendesk Master Partner and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n- Install the Zendesk App from the Zendesk App Marketplace;\n- As admin go to the Holiday sidebar notification;\n- Choose country, holiday type, whether it is this or next yea and select language;\n- Choose if you want to import all or just some holidays and choose in which schedule you want to import it.\n\n### Are you having trouble with getting the most out of this app or your workflows?\n\nAs a Zendesk Master Partner, we can help you get the most out of your Zendesk Workflows. Check our [helpcenter](https://help.pluscloud.nl/hc/sections/360004050820-Internal-Note) with articles regarding this app or [get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://260767.apps.zdusercontent.com/260767/assets/1771411484-fc26c20eee4a81f4cb6c0e091bbcd39b/logo-small.png","large_icon":"https://260767.apps.zdusercontent.com/260767/assets/1771411484-fc26c20eee4a81f4cb6c0e091bbcd39b/logo.png","screenshots":["https://260767.apps.zdusercontent.com/260767/assets/1771411484-fc26c20eee4a81f4cb6c0e091bbcd39b/screenshot-0.png","https://260767.apps.zdusercontent.com/260767/assets/1771411484-fc26c20eee4a81f4cb6c0e091bbcd39b/screenshot-1.png","https://260767.apps.zdusercontent.com/260767/assets/1771411484-fc26c20eee4a81f4cb6c0e091bbcd39b/screenshot-2.png"],"installation_count":3},{"id":261048,"name":"UJET Cloud Contact Center - Chats","state":"published","version":"1.5.0","framework_version":"2.0","parameters":[{"id":937436,"app_id":261048,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-03T02:28:52Z","updated_at":"2020-07-03T02:28:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":937434,"app_id":261048,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2020-07-03T02:28:51Z","updated_at":"2020-07-03T02:28:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":937435,"app_id":261048,"name":"ujetDomainName","kind":"text","required":false,"position":2,"created_at":"2020-07-03T02:28:51Z","updated_at":"2020-07-03T02:28:51Z","default_value":"ujet.co","secure":false,"scopes":null,"options":null}],"plans":[{"id":1653,"entity_id":261048,"app_id":261048,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-07-03T02:28:53.000Z","updated_at":"2020-07-03T02:28:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-03T02:28:50Z","updated_at":"2026-07-07T21:44:40Z","terms_conditions_url":null,"app_organization":{"id":3190,"name":"UJET Inc.","email":"support@ujet.co","website":"https://www.ujet.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,1],"date_published":"2020-07-03T02:28:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ujet.cx/shop"},"location_names":["background","top_bar"],"last_update_time":"2026-07-07T21:44:35Z","owner_id":269519,"author_name":"UJET, Inc.","author_email":"support@ujet.co","author_url":"https://ujet.co","short_description":"Agent chat adapter for handling chat and messaging support sessions via UJET","long_description":"\u003cp\u003e\u003cstrong\u003eAbout UJET\u003c/strong\u003e\u003cbr\u003e\nUJET is propelling customer experience into the modern age. With its leading cloud contact center solutions, UJET empowers support organizations to create intelligent workflows, make data actionable, and create a modern business model where companies have the right tools and technology they to create an immersive, engaging, and one-of-a-kind experience for their customer.\u003c/p\u003e\n\n\u003cp\u003eUJET\u0026#39;s seamlessly integrated Chat adapter enables agents to focus on a more efficient, effective and positive customer experience while taking full advantage of Zendesk’s CRM platform.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowerful Operational Controls\u003c/strong\u003e\u003cbr\u003e\nComprehensive configurations, include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced context based routing engine\u003c/strong\u003e: Intelligent, context based routing automatically directs customers to self-service solutions or the most appropriate live or virtual agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData flow\u003c/strong\u003e:  options for automated data flow and Zendesk interactions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWeb and mobile SDKs\u003c/strong\u003e:  out-of-the-box support center for websites and mobile apps\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCSAT\u003c/strong\u003e: track, display and report on CSAT for all channels\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKey metrics\u003c/strong\u003e:  key session metrics, eg. Call ID, Wait Time, Handle Time, etc., are stored in Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSession deflection\u003c/strong\u003e:  flexible options for after hours, overcapacity, or custom redirects, eg: call backs, to a different topic, voice mail, website, virtual agent, message\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent Chat Adapter\u003c/strong\u003e\u003cbr\u003e\nUJET\u0026#39;s Chat adapter is seamlessly integrated into Zendesk and provides a modern agent experience with a comprehensive set of features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupports web, mobile chats, and SMS and social messaging\u003c/li\u003e\n\u003cli\u003eConfigure maximum chat concurrency per agent\u003c/li\u003e\n\u003cli\u003eAgent or auto dismissal of unresponsive chats\u003c/li\u003e\n\u003cli\u003eConfigurable target agent response time with reminders\u003c/li\u003e\n\u003cli\u003eHierarchical chat shortcuts\u003c/li\u003e\n\u003cli\u003eAgent or auto answer chat configuration\u003c/li\u003e\n\u003cli\u003eConfigurable session notifications\u003c/li\u003e\n\u003cli\u003eAutomatic account lookup and existing/new ticket pop\u003c/li\u003e\n\u003cli\u003eReal time diagnostic, user profile data added to ticket\u003c/li\u003e\n\u003cli\u003eUJET Smart Actions, including:\n\n\u003cul\u003e\n\u003cli\u003eReal-time media sharing, eg. photo, video files\u003c/li\u003e\n\u003cli\u003eUser verification via default mobile device login\u003c/li\u003e\n\u003cli\u003eMobile screenshot feature\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eTransfers to agents or queues\u003c/li\u003e\n\u003cli\u003eSingle sign-on via various authentication service providers\u003c/li\u003e\n\u003cli\u003eOption for agents to set their ‘next’ status while \u0026#39;in chat\u0026#39; status\u003c/li\u003e\n\u003cli\u003eAgent specific performance metrics\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://externals.ujet.co/privacy-notice/zendesk-marketplace.html\"\u003ePrivacy Notice\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUJET’s Zendesk Chat Package consists of the agent Chat adapter and the associated back-end integration between the two platforms. Once the package is installed and configured in your Zendesk instance, the agent Chat adapter will automatically be available for all agents within their Zendesk user interface.\u003c/p\u003e\n\n\u003cp\u003eNote: UJET’s Zendesk package does \u003cstrong\u003enot\u003c/strong\u003e require any installs on any agent devices.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLook for the UJET Package for Zendesk in the Zendesk Marketplace and install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContact \u003ca href=\"https://ujet.co/contact-sales/\"\u003eUJET Sales\u003c/a\u003e or your UJET Customer Service Manager and request the \u0026quot;UJET Zendesk Package Installation Guide\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA variety of support operations and configuration guides are also available via the \u003ca href=\"https://support.ujet.co/hc/en-us/sections/360005805173-Zendesk\"\u003eUJET Support Portal\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**About UJET**\nUJET is propelling customer experience into the modern age. With its leading cloud contact center solutions, UJET empowers support organizations to create intelligent workflows, make data actionable, and create a modern business model where companies have the right tools and technology they to create an immersive, engaging, and one-of-a-kind experience for their customer.\n\nUJET's seamlessly integrated Chat adapter enables agents to focus on a more efficient, effective and positive customer experience while taking full advantage of Zendesk’s CRM platform.\n\n**Powerful Operational Controls**\nComprehensive configurations, include:\n\n - **Advanced context based routing engine**: Intelligent, context based routing automatically directs customers to self-service solutions or the most appropriate live or virtual agents.\n - **Data flow**:  options for automated data flow and Zendesk interactions\n - **Web and mobile SDKs**:  out-of-the-box support center for websites and mobile apps\n - **CSAT**: track, display and report on CSAT for all channels\n - **Key metrics**:  key session metrics, eg. Call ID, Wait Time, Handle Time, etc., are stored in Zendesk\n - **Session deflection**:  flexible options for after hours, overcapacity, or custom redirects, eg: call backs, to a different topic, voice mail, website, virtual agent, message\n\n**Agent Chat Adapter**\nUJET's Chat adapter is seamlessly integrated into Zendesk and provides a modern agent experience with a comprehensive set of features:\n\n - Supports web, mobile chats, and SMS and social messaging\n - Configure maximum chat concurrency per agent\n - Agent or auto dismissal of unresponsive chats\n - Configurable target agent response time with reminders\n - Hierarchical chat shortcuts\n - Agent or auto answer chat configuration\n - Configurable session notifications\n - Automatic account lookup and existing/new ticket pop\n - Real time diagnostic, user profile data added to ticket\n - UJET Smart Actions, including:\n   - Real-time media sharing, eg. photo, video files\n   - User verification via default mobile device login\n   - Mobile screenshot feature\n - Transfers to agents or queues\n - Single sign-on via various authentication service providers\n - Option for agents to set their ‘next’ status while 'in chat' status\n - Agent specific performance metrics\n\n[Privacy Notice](https://externals.ujet.co/privacy-notice/zendesk-marketplace.html)","raw_installation_instructions":"UJET’s Zendesk Chat Package consists of the agent Chat adapter and the associated back-end integration between the two platforms. Once the package is installed and configured in your Zendesk instance, the agent Chat adapter will automatically be available for all agents within their Zendesk user interface.\n\nNote: UJET’s Zendesk package does **not** require any installs on any agent devices.\n\n - Look for the UJET Package for Zendesk in the Zendesk Marketplace and install.\n\n - Contact [UJET Sales](https://ujet.co/contact-sales/) or your UJET Customer Service Manager and request the \"UJET Zendesk Package Installation Guide\".\n\n - A variety of support operations and configuration guides are also available via the [UJET Support Portal](https://support.ujet.co/hc/en-us/sections/360005805173-Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261048.apps.zdusercontent.com/261048/assets/1776350944-3099b803a259d7143183ec397c91a9ad/logo-small.png","large_icon":"https://261048.apps.zdusercontent.com/261048/assets/1776350944-3099b803a259d7143183ec397c91a9ad/logo.png","screenshots":["https://261048.apps.zdusercontent.com/261048/assets/1776350944-3099b803a259d7143183ec397c91a9ad/screenshot-0.png","https://261048.apps.zdusercontent.com/261048/assets/1776350944-3099b803a259d7143183ec397c91a9ad/screenshot-1.png","https://261048.apps.zdusercontent.com/261048/assets/1776350944-3099b803a259d7143183ec397c91a9ad/screenshot-2.png"],"installation_count":9},{"id":261155,"name":"Cronofy","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":937673,"app_id":261155,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-03T16:44:51Z","updated_at":"2020-07-03T16:44:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1656,"entity_id":261155,"app_id":261155,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-07-03T16:44:52.000Z","updated_at":"2020-07-03T16:44:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-03T16:44:50Z","updated_at":"2026-01-30T17:36:13Z","terms_conditions_url":null,"app_organization":{"id":684,"name":"Cronofy","email":"support@cronofy.com","website":"https://www.cronofy.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2020-07-03T16:44:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cronofy.com/pricing"},"location_names":["ticket_editor"],"last_update_time":"2026-01-30T17:36:08Z","owner_id":269519,"author_name":"Cronofy","author_email":"support@cronofy.com","author_url":"https://www.cronofy.com","short_description":"Embedded scheduling for Zendesk","long_description":"\u003cp\u003eCronofy helps you schedule support and success calls from within Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInsert personalized, one-time use booking links directly into your ticket responses.\u003c/li\u003e\n\u003cli\u003eOne-time use means you\u0026#39;re not sharing your calendar all the time.\u003c/li\u003e\n\u003cli\u003eFull conferencing support with Zoom, Teams, Meet and more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Cronofy Zendesk app automatically embeds all of the contact details for the customer in to the booking link. It gives your agents control over working hours, buffer times, which conferencing service to use and many more options. Meaning it just requires two clicks for the agent and two clicks for the customer to book a call.\u003c/p\u003e\n\n\u003cp\u003eStreamline your support operations whilst giving your customers a better support experience. Allow them to book in for calls as and when you need them to, at times that work for both of you.\u003c/p\u003e\n\n\u003cp\u003eDetails on Cronofy\u0026#39;s privacy, security, and compliance approach are available \u003ca href=\"https://www.cronofy.com/privacy\"\u003ehere\u003c/a\u003e, as well as in our \u003ca href=\"https://docs.cronofy.com/policies/privacy-notice/\"\u003ePrivacy Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick to install the Cronofy Zendesk application.\u003c/li\u003e\n\u003cli\u003eThe Cronofy button appears in ticket editor bar.\u003c/li\u003e\n\u003cli\u003eClick the button and login or sign up for a Cronofy account when prompted.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;re all set. Create links whenever you need them.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eMore information in our \u003ca href=\"https://docs.cronofy.com/scheduler/integrations/zendesk/\"\u003eZendesk support docs\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Cronofy helps you schedule support and success calls from within Zendesk.\n\n- Insert personalized, one-time use booking links directly into your ticket responses.\n- One-time use means you're not sharing your calendar all the time.\n- Full conferencing support with Zoom, Teams, Meet and more.\n\nThe Cronofy Zendesk app automatically embeds all of the contact details for the customer in to the booking link. It gives your agents control over working hours, buffer times, which conferencing service to use and many more options. Meaning it just requires two clicks for the agent and two clicks for the customer to book a call.\n\nStreamline your support operations whilst giving your customers a better support experience. Allow them to book in for calls as and when you need them to, at times that work for both of you.\n\nDetails on Cronofy's privacy, security, and compliance approach are available [here](https://www.cronofy.com/privacy), as well as in our [Privacy Notice](https://docs.cronofy.com/policies/privacy-notice/).","raw_installation_instructions":"1. Click to install the Cronofy Zendesk application.\n2. The Cronofy button appears in ticket editor bar.\n3. Click the button and login or sign up for a Cronofy account when prompted.\n4. You're all set. 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You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1L2CFXKz8ITnfragVjE61PcK","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J5TI5Kz8ITnfrag","cost_id":1155,"cost_type":"CostStripe","active":true,"created_at":"2023-08-15T15:55:47.000Z","updated_at":"2023-08-15T15:55:47.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"ua-86783160-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-05T06:51:56Z","updated_at":"2025-10-02T18:28:13Z","terms_conditions_url":"https://automate-my-store.com/terms-conditions/","app_organization":{"id":3301,"name":"Automate My Store","email":"support@automate-my-store.com","website":"https://automate-my-store.com","country_code":"HK","stripe_account_id":"acct_1J5TI5Kz8ITnfrag","state":"published"},"locations":[3,4,10],"date_published":"2023-08-15T15:55:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2025-10-02T18:28:09Z","owner_id":269519,"author_name":"Automate My Store","author_email":"support@automate-my-store.com","author_url":"https://automate-my-store.com","short_description":"Automatically apply the correct mail signature with just 1 click!","long_description":"\u003cp\u003eDon\u0026#39;t waste your time with applying the correct email signature! No matter how many signatures you have - Mail Signature for Zendesk Support allows you to \u003cstrong\u003eautomatically apply the correct mail signature with just 1 click\u003c/strong\u003e!  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-banner.png\" alt=\"Automate My Store Logo\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eTry the app for \u003cstrong\u003efree for 30 days\u003c/strong\u003e. You can cancel the subscription at any time by uninstalling the app.  \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically applies the mail signature\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSaves 15 seconds per ticket on average – \u003cstrong\u003ecost savings of 6 hours per month per agent\u003c/strong\u003e + \u003cstrong\u003eDetects the email address your customer is writing to\u003c/strong\u003e and applies the correct mail signature\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003emulti-email signatures\u003c/strong\u003e even in cheaper Zendesk plans, that do not support \u003cstrong\u003emulti-brand\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAllows you to have \u003cstrong\u003eindividual signatures for each email address and user\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAvoid agents applying the wrong macro as a signature, leading to customer confusion and a bad brand reputation\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-features.png\" alt=\"Automate My Store Features\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cp\u003eUsing Zendesk Mail Signature is easy - here\u0026#39;s how it works:\u003cbr\u003e\u003cbr\u003e\n+ Reply to the ticket \u0026amp; click on \u0026quot;Apply Signature\u0026quot;.\u003cbr\u003e\u003cbr\u003e\n+ The Zendesk Signature app automatically detects the email address your customer is writing to \u0026amp; applies it to your ticket.\u003cbr\u003e\u003cbr\u003e\n+ e.g. support@yourdomain.com and maria@yourdomain.com can have different signatures applied.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/zendesk-marketplace/zendesk-mail-signature-animated-video.webp\" alt=\"1-Click Mail Signature\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eData Handling\u003c/h3\u003e\n\n\u003cp\u003eWe do not transmit or store any of your customers\u0026#39; data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.\u003cbr\u003e\u003cbr\u003e\nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \u003c/p\u003e\n\n\u003ch3\u003eAbout Automate My Store\u003c/h3\u003e\n\n\u003cp\u003eWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \u003c/p\u003e\n\n\u003cp\u003eAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \u003c/p\u003e\n\n\u003cp\u003eToday, 10 000s of agents use the \u003ca href=\"https://www.zendesk.com/marketplace/partners/3301/automate-my-store/\"\u003eAutomate My Store Zendesk Apps\u003c/a\u003e every day.  \u003c/p\u003e\n\n\u003cp\u003eWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at \u003ca href=\"mailto:support@automate-my-store.com\"\u003esupport@automate-my-store.com\u003c/a\u003e so we can discuss implementation.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSimply click Install (on the top right of the Zendesk app store page of this app)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThen create a Zendesk macro for each mail signature - Important: Your \u0026#39;Macro name\u0026#39; needs to be the support address e.g. support@example.com, this signature should be used for\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Don't waste your time with applying the correct email signature! No matter how many signatures you have - Mail Signature for Zendesk Support allows you to **automatically apply the correct mail signature with just 1 click**!  \n  \n![Automate My Store Logo](https://automate-my-store.com/assets/static/automate-my-store-banner.png)  \n  \nTry the app for **free for 30 days**. You can cancel the subscription at any time by uninstalling the app.  \n  \n### Features  \n+ **Automatically applies the mail signature**  \n+ Saves 15 seconds per ticket on average – **cost savings of 6 hours per month per agent** + **Detects the email address your customer is writing to** and applies the correct mail signature  \n+ Use **multi-email signatures** even in cheaper Zendesk plans, that do not support **multi-brand**  \n+ Allows you to have **individual signatures for each email address and user**  \n+ Avoid agents applying the wrong macro as a signature, leading to customer confusion and a bad brand reputation  \n  \n![Automate My Store Features](https://automate-my-store.com/assets/static/automate-my-store-features.png)  \n  \n### How It Works  \nUsing Zendesk Mail Signature is easy - here's how it works:  \n+ Reply to the ticket \u0026 click on \"Apply Signature\".  \n+ The Zendesk Signature app automatically detects the email address your customer is writing to \u0026 applies it to your ticket.  \n+ e.g. support@yourdomain.com and maria@yourdomain.com can have different signatures applied.  \n  \n![1-Click Mail Signature](https://automate-my-store.com/assets/static/zendesk-marketplace/zendesk-mail-signature-animated-video.webp)  \n  \n### Data Handling  \nWe do not transmit or store any of your customers' data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.  \nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \n  \n### About Automate My Store  \nWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \n  \nAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \n  \nToday, 10 000s of agents use the [Automate My Store Zendesk Apps](https://www.zendesk.com/marketplace/partners/3301/automate-my-store/) every day.  \n  \nWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at [support@automate-my-store.com](mailto:support@automate-my-store.com) so we can discuss implementation.","raw_installation_instructions":"1. Simply click Install (on the top right of the Zendesk app store page of this app)  \n2. Then create a Zendesk macro for each mail signature - Important: Your 'Macro name' needs to be the support address e.g. support@example.com, this signature should be used for","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261268.apps.zdusercontent.com/261268/assets/1759391535-30472cb01c6b9b037079a80b460c200d/logo-small.png","large_icon":"https://261268.apps.zdusercontent.com/261268/assets/1759391535-30472cb01c6b9b037079a80b460c200d/logo.png","screenshots":["https://261268.apps.zdusercontent.com/261268/assets/1759391535-30472cb01c6b9b037079a80b460c200d/screenshot-0.png","https://261268.apps.zdusercontent.com/261268/assets/1759391535-30472cb01c6b9b037079a80b460c200d/screenshot-1.png","https://261268.apps.zdusercontent.com/261268/assets/1759391535-30472cb01c6b9b037079a80b460c200d/screenshot-2.png"],"installation_count":2},{"id":261269,"name":"Select Email Sender Address","state":"published","version":"2.4.8","framework_version":"2.0","parameters":[{"id":937973,"app_id":261269,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-05T06:52:17Z","updated_at":"2020-07-05T06:52:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":937969,"app_id":261269,"name":"senderTags","kind":"multiline","required":false,"position":1,"created_at":"2020-07-05T06:52:16Z","updated_at":"2020-07-05T06:52:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2197738,"app_id":261269,"name":"restrictedSendersByAgentGroup","kind":"multiline","required":false,"position":2,"created_at":"2022-10-05T21:59:12Z","updated_at":"2022-10-05T21:59:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2660887,"app_id":261269,"name":"ignoreTicketGroupForRestrictions","kind":"checkbox","required":false,"position":3,"created_at":"2023-08-07T22:14:38Z","updated_at":"2023-08-07T22:14:38Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":937972,"app_id":261269,"name":"excludeSenderEmail","kind":"text","required":false,"position":4,"created_at":"2020-07-05T06:52:17Z","updated_at":"2023-08-07T22:14:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2660888,"app_id":261269,"name":"requireManualSelectionOfSenderEmailForNewTicket","kind":"checkbox","required":false,"position":5,"created_at":"2023-08-07T22:14:38Z","updated_at":"2023-08-07T22:14:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3139,"entity_id":261269,"app_id":261269,"amount":195,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1L2C5wKz8ITnfrag3DqgRvFR","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J5TI5Kz8ITnfrag","cost_id":1070,"cost_type":"CostStripe","active":true,"created_at":"2022-10-12T15:36:34.000Z","updated_at":"2022-10-12T15:36:34.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"ua-86783160-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-05T06:52:14Z","updated_at":"2025-11-17T20:31:17Z","terms_conditions_url":"https://automate-my-store.com/terms-conditions/","app_organization":{"id":3301,"name":"Automate My Store","email":"support@automate-my-store.com","website":"https://automate-my-store.com","country_code":"HK","stripe_account_id":"acct_1J5TI5Kz8ITnfrag","state":"published"},"locations":[3,4],"date_published":"2022-10-12T15:36:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-11-17T20:31:11Z","owner_id":269519,"author_name":"Automate My Store","author_email":"support@automate-my-store.com","author_url":"https://automate-my-store.com","short_description":"Easily find the sender mail, auto-apply based on groups, restrict \u0026 add tags","long_description":"\u003cp\u003eNow you can easily \u003cstrong\u003esearch the support email address \u0026amp; automatically apply the right adress based on your group\u003c/strong\u003e when creating a new ticket!  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-banner.png\" alt=\"Automate My Store Logo\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eTry the app for \u003cstrong\u003efree for 30 days\u003c/strong\u003e. You can cancel the subscription at any time by uninstalling the app.  \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy and fast \u003cstrong\u003esearch instead of scrolling\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically apply the \u003cstrong\u003ecorrect sender address based on the agent\u0026#39;s user and ticket group\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate default address in real time\u003c/strong\u003e based on the assignee\u0026#39;s group\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict sender email\u003c/strong\u003e by agent or ticket groups\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExclude specific email addresses\u003c/strong\u003e from the sender address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWarn the user when submitting a ticket\u003c/strong\u003e with the default address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eApply \u003cstrong\u003especific Tags based on your sender address\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically apply a signature to new emails\u003c/strong\u003e – if you want this feature for replying too, check out our Zendesk Mail Signature app\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-features.png\" alt=\"Automate My Store Features\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cp\u003eUsing Select Email Address in Zendesk is easy - here\u0026#39;s how it works:\u003cbr\u003e\u003cbr\u003e\n+ Click on \u0026quot;Add a Ticket\u0026quot; \u0026amp; write your message.\u003cbr\u003e\u003cbr\u003e\n+ Search the support address associated with your ticket in the right sidebar (like macro search).\u003cbr\u003e\u003cbr\u003e\n+ The default address will update in real time based on the assignee\u0026#39;s group\u003cbr\u003e\u003cbr\u003e\n+ You are able to add specific tags to support addresses, so they \u003cstrong\u003eautomatically go in the right view\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e\n+ Click on Submit as \u0026quot;Pending\u0026quot; or \u0026quot;Solved\u0026quot;.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/zendesk-select-email-address-1.png\" alt=\"Select Email Address\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eData Handling\u003c/h3\u003e\n\n\u003cp\u003eWe do not transmit or store any of your customers\u0026#39; data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.\u003cbr\u003e\u003cbr\u003e\nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \u003c/p\u003e\n\n\u003ch3\u003eAbout Automate My Store\u003c/h3\u003e\n\n\u003cp\u003eWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \u003c/p\u003e\n\n\u003cp\u003eAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \u003c/p\u003e\n\n\u003cp\u003eToday, 10 000s of agents use the \u003ca href=\"https://www.zendesk.com/marketplace/partners/3301/automate-my-store/\"\u003eAutomate My Store Zendesk Apps\u003c/a\u003e every day.  \u003c/p\u003e\n\n\u003cp\u003eWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at \u003ca href=\"mailto:support@automate-my-store.com\"\u003esupport@automate-my-store.com\u003c/a\u003e so we can discuss implementation.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install (on the top right of the Zendesk app store page of this app).\u003cbr\u003e\u003cbr\u003e\nOptionally, go to the app settings to configure whether you want to automatically apply tags for specific email addresses, restrict emails by agent or ticket groups or disallow specific senders.\u003c/p\u003e\n","raw_long_description":"Now you can easily **search the support email address \u0026 automatically apply the right adress based on your group** when creating a new ticket!  \n  \n![Automate My Store Logo](https://automate-my-store.com/assets/static/automate-my-store-banner.png)  \n  \nTry the app for **free for 30 days**. You can cancel the subscription at any time by uninstalling the app.  \n  \n### Features  \n+ Easy and fast **search instead of scrolling**  \n+ Automatically apply the **correct sender address based on the agent's user and ticket group**  \n+ **Update default address in real time** based on the assignee's group  \n+ **Restrict sender email** by agent or ticket groups  \n+ **Exclude specific email addresses** from the sender address  \n+ **Warn the user when submitting a ticket** with the default address  \n+ Apply **specific Tags based on your sender address**  \n+ **Automatically apply a signature to new emails** – if you want this feature for replying too, check out our Zendesk Mail Signature app  \n  \n![Automate My Store Features](https://automate-my-store.com/assets/static/automate-my-store-features.png)  \n  \n### How It Works  \nUsing Select Email Address in Zendesk is easy - here's how it works:  \n+ Click on \"Add a Ticket\" \u0026 write your message.  \n+ Search the support address associated with your ticket in the right sidebar (like macro search).  \n+ The default address will update in real time based on the assignee's group  \n+ You are able to add specific tags to support addresses, so they **automatically go in the right view**.  \n+ Click on Submit as \"Pending\" or \"Solved\".  \n  \n![Select Email Address](https://automate-my-store.com/assets/static/zendesk-select-email-address-1.png)  \n  \n### Data Handling  \nWe do not transmit or store any of your customers' data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.  \nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \n  \n### About Automate My Store  \nWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \n  \nAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \n  \nToday, 10 000s of agents use the [Automate My Store Zendesk Apps](https://www.zendesk.com/marketplace/partners/3301/automate-my-store/) every day.  \n  \nWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at [support@automate-my-store.com](mailto:support@automate-my-store.com) so we can discuss implementation.","raw_installation_instructions":"Simply click Install (on the top right of the Zendesk app store page of this app).  \nOptionally, go to the app settings to configure whether you want to automatically apply tags for specific email addresses, restrict emails by agent or ticket groups or disallow specific senders.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261269.apps.zdusercontent.com/261269/assets/1762951086-005140180daa5395c2314fd5664498ce/logo-small.png","large_icon":"https://261269.apps.zdusercontent.com/261269/assets/1762951086-005140180daa5395c2314fd5664498ce/logo.png","screenshots":["https://261269.apps.zdusercontent.com/261269/assets/1762951086-005140180daa5395c2314fd5664498ce/screenshot-0.png","https://261269.apps.zdusercontent.com/261269/assets/1762951086-005140180daa5395c2314fd5664498ce/screenshot-1.png","https://261269.apps.zdusercontent.com/261269/assets/1762951086-005140180daa5395c2314fd5664498ce/screenshot-2.png"],"installation_count":30},{"id":261274,"name":"WooCommerce Integration Pro by 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customer order details!","long_description":"\u003cp\u003e\u003cstrong\u003eStop wasting your time with manually searching the customer order details!\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOpen a ticket and directly see the customer\u0026#39;s last order details and metrics at a glance.  \u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsing the WooCommerce® Integration for Zendesk is a piece of cake - here\u0026#39;s how it works:\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSimply open your customer\u0026#39;s ticket or user page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou will automatically see your customer\u0026#39;s last order details (based on his email address).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWith 1 click, you can see all his orders.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou can also see all important Metrics: e.g. Customer Lifetime Value (CLTV), Avg. Order Amount, Customer Since, Number of Reviews,….\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSave 41 seconds per ticket on average – this means \u003cstrong\u003ecost savings of 6-8 working hours per month per agent\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically view the \u003cstrong\u003elast order details\u003c/strong\u003e at a glance\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView \u003cstrong\u003eall orders of the current support ticket\u0026#39;s customer with 1 click\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTrack the \u003cstrong\u003ecustomer lifetime value (CLTV), avg. order amount, customer since, number of tickets, number of reviews\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBased on the metrics the calculated \u003cstrong\u003ecustomer\u0026#39;s score\u003c/strong\u003e shows your support how valuable the customer is for your business\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWorks with multiple WooCommerce stores – automatically matches the customer to the corresponding store\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you have problems with a customer you can block him from ordering again using an advanced algorithm (by name, email, address, IP-address) from your WooCommerce order backend\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCompatible with \u003ca href=\"https://automate-my-store.com/product/returns-exchanges-pro/%C2%A0\u0026#x27;Automate%20My%20Store%20Returns%20\u0026%20Exchanges%20Pro%20for%20WooCommerce\u0026#x27;\"\u003eAutomate My Store Returns \u0026amp; Exchanges Pro for WooCommerce\u003c/a\u003e - view the number of returns, the latest RMA cases \u0026amp; all past RMA cases of the current customer\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFully WPML (multi-language) compatible\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInstallation within a few minutes\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFull HTTPS encryption and GDPR compliance\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUnderstanding what the customer needs is the lifeblood for every successful business! We developed this app to streamline our own customer support workflow and have tested it with 100 000s of tickets.\u003cbr\u003e\u003cbr\u003e\nWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at \u003ca href=\"mailto:support@automate-my-store.com\" title=\"support@automate-my-store.com\"\u003esupport@automate-my-store.com\u003c/a\u003e so we can discuss implementation.  \u003c/p\u003e\n\n\u003cp\u003eThis app is also available for \u003ca href=\"https://automate-my-store.com/zendesk-chat-woocommerce-redirection/\" title=\"WooCommerce Integration for Zendesk Chat\"\u003eZendesk Chat\u003c/a\u003e and \u003ca href=\"https://automate-my-store.com/zendesk-sell-woocommerce-redirection/\" title=\"WooCommerce Integration for Zendesk Sell\"\u003eZendesk Sell\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install (on the top right of the Zendesk app store page of this app).\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://automate-my-store.com/product/woocommerce-zendesk-integration-pro\" title=\"WooCommerce Zendesk Integration Plugin\"\u003eDownload the WooCommerce Zendesk Integration Plugin for free (as it\u0026#39;s part of this app)\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nUpload the plugin to your WordPress site \u0026amp; activate it.\u003cbr\u003e\u003cbr\u003e\nGo to your site\u0026#39;s WooCommerce settings page (/wp-admin/admin.php?page=wc-settings) and copy the \u0026#39;Zendesk WooCommerce API Security Token\u0026#39;\u003cbr\u003e\u003cbr\u003e\nNow, paste this token into the Zendesk app settings \u0026#39;WooCommerce API Security Token\u0026#39; field.\u003cbr\u003e\u003cbr\u003e\nAdditionally, please fill in the URL(s) of your WooCommerce sites in the \u0026#39;Your webshop(s)\u0026#39; field.\u003cbr\u003e\u003cbr\u003e\nNow click \u0026#39;Update\u0026#39; in Zendesk app settings.\u003c/p\u003e\n","raw_long_description":"**Stop wasting your time with manually searching the customer order details!**  \nOpen a ticket and directly see the customer's last order details and metrics at a glance.  \n  \n### How It Works  \n+ Using the WooCommerce® Integration for Zendesk is a piece of cake - here's how it works:  \n+ Simply open your customer's ticket or user page.  \n+ You will automatically see your customer's last order details (based on his email address).  \n+ With 1 click, you can see all his orders.  \n+ You can also see all important Metrics: e.g. Customer Lifetime Value (CLTV), Avg. Order Amount, Customer Since, Number of Reviews,….  \n  \n### Features  \n+ Save 41 seconds per ticket on average – this means **cost savings of 6-8 working hours per month per agent**  \n+ Automatically view the **last order details** at a glance  \n+ View **all orders of the current support ticket's customer with 1 click**  \n+ Track the **customer lifetime value (CLTV), avg. order amount, customer since, number of tickets, number of reviews**  \n+ Based on the metrics the calculated **customer's score** shows your support how valuable the customer is for your business  \n+ Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store  \n+ If you have problems with a customer you can block him from ordering again using an advanced algorithm (by name, email, address, IP-address) from your WooCommerce order backend  \n+ Compatible with [Automate My Store Returns \u0026 Exchanges Pro for WooCommerce](https://automate-my-store.com/product/returns-exchanges-pro/ 'Automate My Store Returns \u0026 Exchanges Pro for WooCommerce') - view the number of returns, the latest RMA cases \u0026 all past RMA cases of the current customer  \n+ Fully WPML (multi-language) compatible  \n+ Installation within a few minutes  \n+ Full HTTPS encryption and GDPR compliance  \n  \nUnderstanding what the customer needs is the lifeblood for every successful business! We developed this app to streamline our own customer support workflow and have tested it with 100 000s of tickets.  \nWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at [support@automate-my-store.com](mailto:support@automate-my-store.com 'support@automate-my-store.com') so we can discuss implementation.  \n  \nThis app is also available for [Zendesk Chat](https://automate-my-store.com/zendesk-chat-woocommerce-redirection/ 'WooCommerce Integration for Zendesk Chat') and [Zendesk Sell](https://automate-my-store.com/zendesk-sell-woocommerce-redirection/ 'WooCommerce Integration for Zendesk Sell')","raw_installation_instructions":"Simply click Install (on the top right of the Zendesk app store page of this app).  \n[Download the WooCommerce Zendesk Integration Plugin for free (as it's part of this app)](https://automate-my-store.com/product/woocommerce-zendesk-integration-pro 'WooCommerce Zendesk Integration Plugin')  \nUpload the plugin to your WordPress site \u0026 activate it.  \nGo to your site's WooCommerce settings page (/wp-admin/admin.php?page=wc-settings) and copy the 'Zendesk 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settings.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261274.apps.zdusercontent.com/261274/assets/1665404054-4b01adf15e9f4e1860df5ae7515d424e/support/logo-small.png","large_icon":"https://261274.apps.zdusercontent.com/261274/assets/1665404054-4b01adf15e9f4e1860df5ae7515d424e/support/logo.png","screenshots":["https://261274.apps.zdusercontent.com/261274/assets/1665404054-4b01adf15e9f4e1860df5ae7515d424e/support/screenshot-0.png","https://261274.apps.zdusercontent.com/261274/assets/1665404054-4b01adf15e9f4e1860df5ae7515d424e/support/screenshot-1.png","https://261274.apps.zdusercontent.com/261274/assets/1665404054-4b01adf15e9f4e1860df5ae7515d424e/support/screenshot-2.png"],"installation_count":0},{"id":261275,"name":"Decision Tree for WooCommerce by 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My Store","email":"support@automate-my-store.com","website":"https://automate-my-store.com","country_code":"HK","stripe_account_id":"acct_1J5TI5Kz8ITnfrag","state":"published"},"locations":[3,4,10,8],"date_published":"2022-10-11T18:21:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2022-10-11T18:16:53Z","owner_id":269519,"author_name":"Automate My Store","author_email":"support@automate-my-store.com","author_url":"https://automate-my-store.com","short_description":"Provide high quality \u0026 consistent customer service with decision trees!","long_description":"\u003cp\u003e\u003cstrong\u003eProvide high quality \u0026amp; consistent customer service with the Customer Service Guide for WordPress/WooCommerce®!\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe decision tree will improve your one-touch resolution \u0026amp; reduce your handling time.  \u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cp\u003eUsing the Customer Service Guide for Zendesk is a piece of cake - here\u0026#39;s how it works:\u003cbr\u003e\u003cbr\u003e\n+ Create decision trees for your most common requests.\u003cbr\u003e\u003cbr\u003e\n+ When opening a ticket, the Customer Service Guide for Zendesk will automatically open.\u003cbr\u003e\u003cbr\u003e\n+ You can search for your current case, and click through the decision tree.\u003cbr\u003e\u003cbr\u003e\n+ Now your customer service will always be the same high quality \u0026amp; consistency, no matter who answers the tickets.  \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate decision trees\u003c/strong\u003e for your customer service\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically use the decision tree for every ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHelps you provide \u003cstrong\u003ehigh quality \u0026amp; consistent customer service\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved One-Touch Resolution\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduced Average Handling Time\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Satisfaction\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Experience\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWorks with multiple WooCommerce stores – automatically matches the customer to the corresponding store\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInstallation within a few minutes\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe have developed the WordPress Customer Service Guide for Zendesk for our own customer service. It helps us reduce complexity \u0026amp; keep our customer service at a consistently high level. Now, no matter who answers the tickets, we can provide the same quality in service.\u003cbr\u003e\u003cbr\u003e\nWe hope this app can help you improve your customer service as well! If you need a new feature or an adjustment, just shoot us an email at \u003ca href=\"mailto:support@automate-my-store.com\" title=\"support@automate-my-store.com\"\u003esupport@automate-my-store.com\u003c/a\u003e so we can discuss implementation.  \u003c/p\u003e\n\n\u003cp\u003eThis app is also available for \u003ca href=\"https://automate-my-store.com/zendesk-chat-customer-service-guide-redirection/\" title=\"Zendesk Chat Customer Service Guide\"\u003eZendesk Chat\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install, then input your stores domain in the app settings.\u003cbr\u003e\u003cbr\u003e\nAdditionally download our \u003ca href=\"https://automate-my-store.com/product/zendesk-chat-customer-service-guide/\" title=\"Customer Service Guide for Zendesk Chat Plugin\"\u003eCustomer Service Guide for Zendesk Chat Plugin\u003c/a\u003e \u003cstrong\u003efor free\u003c/strong\u003e \u0026amp; install it in your Wordpress/WooCommerce store.\u003c/p\u003e\n","raw_long_description":"**Provide high quality \u0026 consistent customer service with the Customer Service Guide for WordPress/WooCommerce®!**  \nThe decision tree will improve your one-touch resolution \u0026 reduce your handling time.  \n  \n### How It Works  \nUsing the Customer Service Guide for Zendesk is a piece of cake - here's how it works:  \n+ Create decision trees for your most common requests.  \n+ When opening a ticket, the Customer Service Guide for Zendesk will automatically open.  \n+ You can search for your current case, and click through the decision tree.  \n+ Now your customer service will always be the same high quality \u0026 consistency, no matter who answers the tickets.  \n  \n### Features  \n+ **Create decision trees** for your customer service  \n+ Automatically use the decision tree for every ticket  \n+ Helps you provide **high quality \u0026 consistent customer service**  \n+ **Improved One-Touch Resolution**  \n+ **Reduced Average Handling Time**  \n+ **Improved Customer Satisfaction**  \n+ **Improved Customer Experience**  \n+ Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store  \n+ Installation within a few minutes  \n  \nWe have developed the WordPress Customer Service Guide for Zendesk for our own customer service. It helps us reduce complexity \u0026 keep our customer service at a consistently high level. Now, no matter who answers the tickets, we can provide the same quality in service.  \nWe hope this app can help you improve your customer service as well! If you need a new feature or an adjustment, just shoot us an email at [support@automate-my-store.com](mailto:support@automate-my-store.com 'support@automate-my-store.com') so we can discuss implementation.  \n  \nThis app is also available for [Zendesk Chat](https://automate-my-store.com/zendesk-chat-customer-service-guide-redirection/ 'Zendesk Chat Customer Service Guide')","raw_installation_instructions":"Simply click install, then input your stores domain in the app settings.  \nAdditionally download our [Customer Service Guide for Zendesk Chat Plugin](https://automate-my-store.com/product/zendesk-chat-customer-service-guide/ 'Customer Service Guide for Zendesk Chat Plugin') **for free** \u0026 install it in your Wordpress/WooCommerce store.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261275.apps.zdusercontent.com/261275/assets/1665404147-8a69d241889288aa39306344e47cd050/support/logo-small.png","large_icon":"https://261275.apps.zdusercontent.com/261275/assets/1665404147-8a69d241889288aa39306344e47cd050/support/logo.png","screenshots":["https://261275.apps.zdusercontent.com/261275/assets/1665404147-8a69d241889288aa39306344e47cd050/support/screenshot-0.png","https://261275.apps.zdusercontent.com/261275/assets/1665404147-8a69d241889288aa39306344e47cd050/support/screenshot-1.png","https://261275.apps.zdusercontent.com/261275/assets/1665404147-8a69d241889288aa39306344e47cd050/support/screenshot-2.png"],"installation_count":0},{"id":261277,"name":"Auto Merge Duplicate Tickets","state":"published","version":"2.4.8","framework_version":"2.0","parameters":[{"id":938003,"app_id":261277,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-05T07:01:02Z","updated_at":"2020-07-05T07:01:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":938002,"app_id":261277,"name":"allowAgentSelect","kind":"checkbox","required":false,"position":1,"created_at":"2020-07-05T07:01:01Z","updated_at":"2020-07-05T07:01:01Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2666423,"app_id":261277,"name":"useNewestPrivateComment","kind":"checkbox","required":false,"position":2,"created_at":"2023-08-15T16:59:56Z","updated_at":"2023-08-15T16:59:56Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2666424,"app_id":261277,"name":"useDomainInsteadOfFullEmailOfCC","kind":"checkbox","required":false,"position":3,"created_at":"2023-08-15T16:59:56Z","updated_at":"2023-08-15T16:59:56Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2666425,"app_id":261277,"name":"mergeCommentInEnglish","kind":"checkbox","required":false,"position":4,"created_at":"2023-08-15T16:59:56Z","updated_at":"2023-08-15T16:59:56Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2703040,"app_id":261277,"name":"matchDuplicatesEmailSubjectRegex","kind":"multiline","required":false,"position":5,"created_at":"2023-09-22T16:43:05Z","updated_at":"2023-09-22T16:43:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3271307,"app_id":261277,"name":"hideAppNoDuplicateTickets","kind":"checkbox","required":false,"position":6,"created_at":"2025-06-30T16:54:28Z","updated_at":"2025-06-30T16:54:28Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3136,"entity_id":261277,"app_id":261277,"amount":195,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1L2C3GKz8ITnfragZTfNTPpc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J5TI5Kz8ITnfrag","cost_id":1067,"cost_type":"CostStripe","active":true,"created_at":"2022-10-11T18:08:33.000Z","updated_at":"2022-10-11T18:08:33.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"ua-86783160-1","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-05T07:01:00Z","updated_at":"2025-10-02T17:44:28Z","terms_conditions_url":"https://automate-my-store.com/terms-conditions/","app_organization":{"id":3301,"name":"Automate My Store","email":"support@automate-my-store.com","website":"https://automate-my-store.com","country_code":"HK","stripe_account_id":"acct_1J5TI5Kz8ITnfrag","state":"published"},"locations":[3],"date_published":"2022-10-11T18:08:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-02T17:44:22Z","owner_id":269519,"author_name":"Automate My Store","author_email":"support@automate-my-store.com","author_url":"https://automate-my-store.com","short_description":"See all open tickets from the same user \u0026 merge duplicates with 1 click.","long_description":"\u003cp\u003eTired of spending hours and hours identifying \u0026amp; merging duplicate tickets?\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eSee all open tickets from the same user in the sidebar - and merge duplicates with 1 click\u003c/strong\u003e!  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-banner.png\" alt=\"Automate My Store Logo\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eTry the app for \u003cstrong\u003efree for 30 days\u003c/strong\u003e. You can cancel the subscription at any time by uninstalling the app.  \u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf a customer writes multiple tickets, you will get notified in the sidebar.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBy clicking \u0026quot;Merge\u0026quot;, you will be able to automatically merge the duplicates.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll tickets are merged into 1 ticket \u0026amp; you can reply to all emails.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/zendesk-marketplace/zendesk-auto-merge-duplicate-tickets-animated-video.webp\" alt=\"Auto Merge Duplicate Tickets\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eManual searching \u0026amp; merging takes roughly 5 minutes. Automatic merging takes 2 seconds.\u003cbr\u003e\nTherefore, this app saves at least \u003cstrong\u003e8-10 hours per agent per month\u003c/strong\u003e on average\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGet a Duplicate Notification\u003c/strong\u003e when a customer has multiple open tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMerge tickets with 1 click\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSee \u0026amp; reply to all emails in 1 ticket\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull automation\u003c/strong\u003e of the native \u0026amp; manual Zendesk merging capability\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSimply click Install (on the top right of the Zendesk app store page of this app)\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/automate-my-store-features.png\" alt=\"Automate My Store Features\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eData Handling\u003c/h3\u003e\n\n\u003cp\u003eWe do not transmit or store any of your customers\u0026#39; data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.\u003cbr\u003e\u003cbr\u003e\nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \u003c/p\u003e\n\n\u003ch3\u003eAbout Automate My Store\u003c/h3\u003e\n\n\u003cp\u003eWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \u003c/p\u003e\n\n\u003cp\u003eAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \u003c/p\u003e\n\n\u003cp\u003eToday, 10 000s of agents use the \u003ca href=\"https://www.zendesk.com/marketplace/partners/3301/automate-my-store/\"\u003eAutomate My Store Zendesk Apps\u003c/a\u003e every day.  \u003c/p\u003e\n\n\u003cp\u003eWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at \u003ca href=\"mailto:support@automate-my-store.com\"\u003esupport@automate-my-store.com\u003c/a\u003e so we can discuss implementation.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://automate-my-store.com\"\u003e\u003cimg src=\"https://automate-my-store.com/assets/static/questions-banner.png\" alt=\"Chat with our experts\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install (on the top right of the Zendesk app store page of this app)\u003c/p\u003e\n","raw_long_description":"Tired of spending hours and hours identifying \u0026 merging duplicate tickets?  \n**See all open tickets from the same user in the sidebar - and merge duplicates with 1 click**!  \n  \n![Automate My Store Logo](https://automate-my-store.com/assets/static/automate-my-store-banner.png)  \n  \nTry the app for **free for 30 days**. You can cancel the subscription at any time by uninstalling the app.  \n  \n### How It Works  \n+ If a customer writes multiple tickets, you will get notified in the sidebar.  \n+ By clicking \"Merge\", you will be able to automatically merge the duplicates.  \n+ All tickets are merged into 1 ticket \u0026 you can reply to all emails.  \n  \n![Auto Merge Duplicate Tickets](https://automate-my-store.com/assets/static/zendesk-marketplace/zendesk-auto-merge-duplicate-tickets-animated-video.webp)  \n  \n### Features  \n+ Manual searching \u0026 merging takes roughly 5 minutes. Automatic merging takes 2 seconds.  \nTherefore, this app saves at least **8-10 hours per agent per month** on average  \n+ **Get a Duplicate Notification** when a customer has multiple open tickets  \n+ **Merge tickets with 1 click**  \n+ **See \u0026 reply to all emails in 1 ticket**  \n+ **Full automation** of the native \u0026 manual Zendesk merging capability  \n+ Simply click Install (on the top right of the Zendesk app store page of this app)  \n  \n![Automate My Store Features](https://automate-my-store.com/assets/static/automate-my-store-features.png)  \n  \n### Data Handling  \nWe do not transmit or store any of your customers' data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.  \nThe app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.  \n  \n### About Automate My Store  \nWe operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!  \n  \nAll our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.  \n  \nToday, 10 000s of agents use the [Automate My Store Zendesk Apps](https://www.zendesk.com/marketplace/partners/3301/automate-my-store/) every day.  \n  \nWe hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at [support@automate-my-store.com](mailto:support@automate-my-store.com) so we can discuss implementation.  \n  \n[![Chat with our experts](https://automate-my-store.com/assets/static/questions-banner.png)](https://automate-my-store.com)","raw_installation_instructions":"Simply click Install (on the top right of the Zendesk app store page of this app)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261277.apps.zdusercontent.com/261277/assets/1759391501-633d27ae052bc429c5df0ce6be7596c5/logo-small.png","large_icon":"https://261277.apps.zdusercontent.com/261277/assets/1759391501-633d27ae052bc429c5df0ce6be7596c5/logo.png","screenshots":["https://261277.apps.zdusercontent.com/261277/assets/1759391501-633d27ae052bc429c5df0ce6be7596c5/screenshot-0.png","https://261277.apps.zdusercontent.com/261277/assets/1759391501-633d27ae052bc429c5df0ce6be7596c5/screenshot-1.png","https://261277.apps.zdusercontent.com/261277/assets/1759391501-633d27ae052bc429c5df0ce6be7596c5/screenshot-2.png"],"installation_count":46},{"id":261773,"name":"SAP Sales Cloud by LEAFWORKS","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":941422,"app_id":261773,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-07T22:17:02Z","updated_at":"2020-07-07T22:17:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":941418,"app_id":261773,"name":"base_url","kind":"text","required":false,"position":1,"created_at":"2020-07-07T22:17:01Z","updated_at":"2023-01-12T17:03:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":941417,"app_id":261773,"name":"crm_type","kind":"hidden","required":false,"position":2,"created_at":"2020-07-07T22:17:01Z","updated_at":"2023-01-12T17:03:40Z","default_value":"c4c","secure":false,"scopes":null,"options":null},{"id":2349186,"app_id":261773,"name":"crm_username","kind":"text","required":false,"position":3,"created_at":"2023-01-12T17:03:40Z","updated_at":"2023-01-12T17:03:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2349187,"app_id":261773,"name":"crm_password","kind":"text","required":false,"position":4,"created_at":"2023-01-12T17:03:40Z","updated_at":"2023-01-12T17:03:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":941420,"app_id":261773,"name":"customer_id","kind":"text","required":false,"position":5,"created_at":"2020-07-07T22:17:02Z","updated_at":"2023-01-12T17:03:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1684,"entity_id":261773,"app_id":261773,"amount":800,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1H2P3hCcWxR53Gtmn7WEhDim","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":588,"cost_type":"CostStripe","active":true,"created_at":"2020-07-09T17:34:33.000Z","updated_at":"2020-07-09T17:34:33.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-07T22:16:58Z","updated_at":"2025-11-18T20:31:23Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[7,2,3,9],"date_published":"2020-07-07T22:16:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","modal"],"last_update_time":"2025-11-18T20:30:34Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://support.leafworks.de","short_description":"App will provide basic info for SAP Sales Cloud","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the SAP Sales Cloud C4C App works\u003c/h2\u003e\n\n\u003cp\u003eSAP is one of the most popular and largest erp-system-provider alongside Oracle, Sage, Salesforce and Xentral. Enterprise Ressource Planning (ERP)-systems enable businesses to keep track of their business processes across all departments and gather and analyze business data in one central solution. That means that all relevant business units, like sales, production, HR, accounting, customer service, and so on, should collaborate centralized in order to manage and optimize their workflows. Either with an on premise-, or more commonly, a cloud erp-system.\u003c/p\u003e\n\n\u003cp\u003eWhen it comes to customer service, you have to make sure that the customer support agents have all the relevant information they need, in order to solve customer requests fast and efficiently. To do so, the customer service agents oftentimes need backend information from the erp-systems, like order history, lead or account status and so on. This app connects your Zendesk instance with SAP Sales Cloud to exchange data.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe SAP Sales Cloud C4C app from Leafworks, enables you to connect your SAP Sales Cloud to Zendesk and helps your customer support agents to gather all relevant information from your SAP that are needed to solve customer requests.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eShow data from SAP entities \u003cstrong\u003eaccount, individual customer, contact, lead and opportunity\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eFully \u003cstrong\u003ecustomize screens\u003c/strong\u003e with fields from SAP. Use special field types and labels to structure data. Directly see the screens in the preview\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch SAP customers\u003c/strong\u003e and link to the Zendesk user permanently\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDisplay customer data\u003c/strong\u003e including leads and opportunities in the ticket view\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eSAP Sales Cloud instructions\u003c/h2\u003e\n\n\u003cp\u003eSimply click the install button and install the App in Zendesk. \u003c/p\u003e\n\n\u003cp\u003eHave any questions or suggestions related to this app or Zendesk in general? Please get in touch with us at \u003ca href=\"mailto:support@leafworks.de\"\u003esupport@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## How the SAP Sales Cloud C4C App works\r\n\r\nSAP is one of the most popular and largest erp-system-provider alongside Oracle, Sage, Salesforce and Xentral. Enterprise Ressource Planning (ERP)-systems enable businesses to keep track of their business processes across all departments and gather and analyze business data in one central solution. That means that all relevant business units, like sales, production, HR, accounting, customer service, and so on, should collaborate centralized in order to manage and optimize their workflows. Either with an on premise-, or more commonly, a cloud erp-system.\r\n\r\nWhen it comes to customer service, you have to make sure that the customer support agents have all the relevant information they need, in order to solve customer requests fast and efficiently. To do so, the customer service agents oftentimes need backend information from the erp-systems, like order history, lead or account status and so on. This app connects your Zendesk instance with SAP Sales Cloud to exchange data.\r\n\r\n## Overview\r\n\r\nThe SAP Sales Cloud C4C app from Leafworks, enables you to connect your SAP Sales Cloud to Zendesk and helps your customer support agents to gather all relevant information from your SAP that are needed to solve customer requests.\r\n\r\n## Features\r\n\r\n- Show data from SAP entities **account, individual customer, contact, lead and opportunity**\r\n- Fully **customize screens** with fields from SAP. Use special field types and labels to structure data. Directly see the screens in the preview\r\n- **Search SAP customers** and link to the Zendesk user permanently\r\n- **Display customer data** including leads and opportunities in the ticket view\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"## SAP Sales Cloud instructions \n\n Simply click the install button and install the App in Zendesk. \n\n Have any questions or suggestions related to this app or Zendesk in general? Please get in touch with us at [support@leafworks.de](mailto:support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://261773.apps.zdusercontent.com/261773/assets/1763377821-162cbc214155d52f8f832795d72fbd5f/logo-small.png","large_icon":"https://261773.apps.zdusercontent.com/261773/assets/1763377821-162cbc214155d52f8f832795d72fbd5f/logo.png","screenshots":["https://261773.apps.zdusercontent.com/261773/assets/1763377821-162cbc214155d52f8f832795d72fbd5f/screenshot-0.png","https://261773.apps.zdusercontent.com/261773/assets/1763377821-162cbc214155d52f8f832795d72fbd5f/screenshot-1.png","https://261773.apps.zdusercontent.com/261773/assets/1763377821-162cbc214155d52f8f832795d72fbd5f/screenshot-2.png"],"installation_count":1},{"id":262427,"name":"SentiSum For Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-10T15:38:02Z","updated_at":"2026-03-26T21:50:45Z","terms_conditions_url":null,"app_organization":{"id":3324,"name":"SentiSum","email":"support@sentisum.com","website":"www.sentisum.com","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-07-10T15:38:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sentisum.com/product/pricing"},"location_names":[],"last_update_time":"2023-09-06T19:51:34Z","owner_id":269519,"author_name":"SentiSum","author_email":"support@sentisum.com","author_url":"https://www.sentisum.com","short_description":"Real-time automated support ticket tagging and sentiment analysis.","long_description":"\u003cp\u003eCompanies like Gousto, Blackcircles, and James Villas are using SentiSum for its accurate, AI-enabled, and real-time topic tagging, sentiment analysis, and ticket categorization across all their voice of the customer (VOC) channels to gather granular insights and delight their customers.\u003c/p\u003e\n\n\u003ch1\u003eKey Features:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic tagging\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSentiment analysis\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCategorization of tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReal-time reporting\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAuto-prioritization \u0026amp; routing\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSpeech analytics\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSurvey analytics\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eVoice call analysis and summaries\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBespoke solution\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eQuick set up \u0026amp; easy to use\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eKey Benefits:\u003c/h1\u003e\n\n\u003ch2\u003eMake faster CX decision\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSentiSum automatically tags your Zendesk support tickets so you don’t have to worry about incorrect tags\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIts AI analyzes customer sentiment and intent for higher accuracy Zendesk ticket tagging\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSentiSum goes one step deeper to get you root-cause insights\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eImprove your customer lifetime value\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsing a powerful machine learning engine, SentiSum tells you exactly when a customer is at risk of churn\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSentiSum intelligently prioritizes Zendesk support tickets enabling you to reduce your first-response time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIt’s powerful ‘reason for contact’ Zendesk ticket tagging automatically creates alerts for important, urgent, or potentially harmful Zendesk support queries\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTurn your angry customers into loyal ones\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSentiSum monitors every customer review and social comment in real-time and automatically creates support tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIt brings all your channels under the same roof - from Facebook through Trustpilot\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSentiSum’s auto-detection enables you to attend to angry customers quickly and ensures that no customer is left unhappy\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCreate a single source of truth for everyone on your team\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSentiSum gets your entire team on the same page with an easy to use dashboard for everyone\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIt integrates seamlessly with 1000s of providers so you never have to switch between tabs\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSentiSum is easy to set up and simple to use, amplifying the voice of your customer across your organization\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eOur customers love us. So will you.\u003c/h1\u003e\n\n\u003cp\u003eWe know your team has unique goals and challenges, so will get a personalized AI custom built to your requirement.\u003c/p\u003e\n\n\u003cp\u003eAnd we don’t stop there, our Customer Success team continues to work with you, catering to newer needs as your business grows.\u003c/p\u003e\n\n\u003cp\u003e\u0026#39;It\u0026#39;s easy to set up and the insights are accurate. Every team has started using customer conversation insights!\u0026#39; Joe Quinlivan, Director of Customer Service, Gousto\u003c/p\u003e\n\n\u003ch1\u003eAny questions?\u003c/h1\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://www.sentisum.com/integrations/zendesk-sentiment-analysis\"\u003ewebsite\u003c/a\u003e where you’ll find tons of helpful resources along with a 4-minute product tour or mail us at contact@sentisum.com\u003c/p\u003e\n\n\u003ch1\u003eReady to give SentiSum a go?\u003c/h1\u003e\n\n\u003cp\u003eBook a demo with a member of our team \u003ca href=\"https://calendly.com/sharad-khandelwal/demo?utm_source=zendesk\"\u003ehere\u003c/a\u003e and let’s take it from there.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these instructions to connect your Zendesk data to your SentiSum account and if you have any questions, please reach out to us at contact@sentisum.com:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free trial \u003ca href=\"https://www.sentisum.com/\"\u003ehere\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen on your SentiSum dashboard, click Connect With Zendesk \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk details as prompted\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow SentiSum access to your Zendesk data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe data connection will then be complete\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Companies like Gousto, Blackcircles, and James Villas are using SentiSum for its accurate, AI-enabled, and real-time topic tagging, sentiment analysis, and ticket categorization across all their voice of the customer (VOC) channels to gather granular insights and delight their customers.\n\n# Key Features:  \n\n* Automatic tagging  \n* Sentiment analysis  \n* Categorization of tickets  \n* Real-time reporting  \n* Auto-prioritization \u0026 routing  \n* Speech analytics  \n* Survey analytics  \n* Voice call analysis and summaries  \n* Bespoke solution  \n* Quick set up \u0026 easy to use\n\n# Key Benefits:\n\n## Make faster CX decision\n\n* SentiSum automatically tags your Zendesk support tickets so you don’t have to worry about incorrect tags  \n* Its AI analyzes customer sentiment and intent for higher accuracy Zendesk ticket tagging  \n* SentiSum goes one step deeper to get you root-cause insights\n\n## Improve your customer lifetime value\n\n* Using a powerful machine learning engine, SentiSum tells you exactly when a customer is at risk of churn  \n* SentiSum intelligently prioritizes Zendesk support tickets enabling you to reduce your first-response time  \n* It’s powerful ‘reason for contact’ Zendesk ticket tagging automatically creates alerts for important, urgent, or potentially harmful Zendesk support queries\n\n## Turn your angry customers into loyal ones\n\n* SentiSum monitors every customer review and social comment in real-time and automatically creates support tickets  \n* It brings all your channels under the same roof - from Facebook through Trustpilot  \n* SentiSum’s auto-detection enables you to attend to angry customers quickly and ensures that no customer is left unhappy\n\n## Create a single source of truth for everyone on your team\n\n* SentiSum gets your entire team on the same page with an easy to use dashboard for everyone  \n* It integrates seamlessly with 1000s of providers so you never have to switch between tabs  \n* SentiSum is easy to set up and simple to use, amplifying the voice of your customer across your organization\n\n# Our customers love us. So will you.\n\nWe know your team has unique goals and challenges, so will get a personalized AI custom built to your requirement.\n\nAnd we don’t stop there, our Customer Success team continues to work with you, catering to newer needs as your business grows.\n\n'It's easy to set up and the insights are accurate. Every team has started using customer conversation insights!' Joe Quinlivan, Director of Customer Service, Gousto\n\n# Any questions?\nCheck out our [website](https://www.sentisum.com/integrations/zendesk-sentiment-analysis) where you’ll find tons of helpful resources along with a 4-minute product tour or mail us at contact@sentisum.com\n\n# Ready to give SentiSum a go?#\nBook a demo with a member of our team [here](https://calendly.com/sharad-khandelwal/demo?utm_source=zendesk) and let’s take it from there.","raw_installation_instructions":"Follow these instructions to connect your Zendesk data to your SentiSum account and if you have any questions, please reach out to us at contact@sentisum.com:\n\n1. Sign up for a free trial [here](https://www.sentisum.com/) \n\n2. When on your SentiSum dashboard, click Connect With Zendesk \n\n3. Enter your Zendesk details as prompted\n\n4. Allow SentiSum access to your Zendesk data\n\n5. The data connection will then be complete","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://262427.apps.zdusercontent.com/262427/assets/1693855073-c688f093d06cf50546ff25e0acc62153/support/logo-small.png","large_icon":"https://262427.apps.zdusercontent.com/262427/assets/1693855073-c688f093d06cf50546ff25e0acc62153/support/logo.png","screenshots":["https://262427.apps.zdusercontent.com/262427/assets/1693855073-c688f093d06cf50546ff25e0acc62153/support/screenshot-1.png","https://262427.apps.zdusercontent.com/262427/assets/1693855073-c688f093d06cf50546ff25e0acc62153/support/screenshot-2.png"],"installation_count":0},{"id":262720,"name":"Order Details","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":948575,"app_id":262720,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-13T09:55:29Z","updated_at":"2020-07-13T09:55:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":948566,"app_id":262720,"name":"autosearch","kind":"checkbox","required":false,"position":1,"created_at":"2020-07-13T09:55:27Z","updated_at":"2020-07-13T09:55:27Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":948567,"app_id":262720,"name":"autosearch_field","kind":"text","required":false,"position":2,"created_at":"2020-07-13T09:55:27Z","updated_at":"2020-07-13T09:55:27Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":948568,"app_id":262720,"name":"api_domain","kind":"text","required":true,"position":3,"created_at":"2020-07-13T09:55:27Z","updated_at":"2020-07-13T09:55:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":948569,"app_id":262720,"name":"search_url","kind":"url","required":true,"position":4,"created_at":"2020-07-13T09:55:27Z","updated_at":"2020-07-13T09:55:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":948570,"app_id":262720,"name":"service_token","kind":"text","required":true,"position":5,"created_at":"2020-07-13T09:55:28Z","updated_at":"2020-07-13T09:55:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":948571,"app_id":262720,"name":"service_headers","kind":"multiline","required":true,"position":6,"created_at":"2020-07-13T09:55:28Z","updated_at":"2020-07-13T09:55:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":948572,"app_id":262720,"name":"results_display_json","kind":"hidden","required":false,"position":7,"created_at":"2020-07-13T09:55:28Z","updated_at":"2020-11-23T23:27:35Z","default_value":"[{\"label\": \"\",\"value\": \"\"}]","secure":false,"scopes":null,"options":null},{"id":948573,"app_id":262720,"name":"products_mapping_key","kind":"hidden","required":false,"position":8,"created_at":"2020-07-13T09:55:28Z","updated_at":"2020-11-23T23:27:36Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":948574,"app_id":262720,"name":"products_display_json","kind":"hidden","required":false,"position":9,"created_at":"2020-07-13T09:55:28Z","updated_at":"2020-11-23T23:27:36Z","default_value":"[{\"label\": \"\",\"value\": 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Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-07-13T09:55:21Z","updated_at":"2026-03-24T17:43:35Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4,7,2],"date_published":"2020-07-13T09:55:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","background","nav_bar"],"last_update_time":"2026-03-24T17:43:27Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"View order details directly in Zendesk","long_description":"\u003cp\u003eOrder details brings the basic order details from your backend directly to Zendesk.\u003c/p\u003e\n\n\u003cp\u003eYour agents won\u0026#39;t need to switch between windows anymore in order to find the order information needed to provide quality support. Order Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\u003c/p\u003e\n\n\u003cp\u003eFlexible app configuration allows to plug in to any kind of backend - OMS, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you\u0026#39;d like to see in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your backend\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the domain hosting your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in the access token for your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Fill in the headers needed by your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\u003c/p\u003e\n\n\u003cp\u003eYou can also check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-order-details-app/\"\u003eour website\u003c/a\u003e or feel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"Order details brings the basic order details from your backend directly to Zendesk.\n\nYour agents won't need to switch between windows anymore in order to find the order information needed to provide quality support. Order Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\n\nFlexible app configuration allows to plug in to any kind of backend - OMS, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you'd like to see in Zendesk.\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your backend\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the domain hosting your webservice.\n\n__Step 3:__ Fill in the URL of your webservice.\n\n__Step 4:__ Fill in the access token for your webservice.\n\n__Step 5:__ Fill in the headers needed by your webservice.\n\n__Step 6:__ Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\n\nYou can also check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-order-details-app/) or feel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://262720.apps.zdusercontent.com/262720/assets/1772612643-8c58f852c95b3d2e342c4155df06c2ef/logo-small.png","large_icon":"https://262720.apps.zdusercontent.com/262720/assets/1772612643-8c58f852c95b3d2e342c4155df06c2ef/logo.png","screenshots":["https://262720.apps.zdusercontent.com/262720/assets/1772612643-8c58f852c95b3d2e342c4155df06c2ef/screenshot-0.png","https://262720.apps.zdusercontent.com/262720/assets/1772612643-8c58f852c95b3d2e342c4155df06c2ef/screenshot-1.png","https://262720.apps.zdusercontent.com/262720/assets/1772612643-8c58f852c95b3d2e342c4155df06c2ef/screenshot-2.png"],"installation_count":9},{"id":262992,"name":"unitQ","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#37d6a2","google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-14T14:48:39Z","updated_at":"2026-02-04T19:52:20Z","terms_conditions_url":"https://www.unitq.com/legal-terms","app_organization":{"id":3298,"name":"unitQ","email":"success@unitq.com","website":"unitq.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-07-14T14:48:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.unitq.com/request-demo/"},"location_names":[],"last_update_time":"2026-02-04T19:52:13Z","owner_id":269519,"author_name":"unitQ","author_email":"hello@unitq.com","author_url":"https://www.unitq.com","short_description":"Transform customer interactions into real-time actionable insights using AI","long_description":"\u003cp\u003eGet a complete view of the customer experience by augmenting  Zendesk support data with insights from chatbot interactions, support calls, user reviews, social media, surveys, and more. unitQ\u0026#39;s AI models centralize and analyze customer feedback from every channel in real-time to detect user friction, alert the right teams, and provide detailed root-cause analysis to help you address issues before they overwhelm your help desk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eElevate the customer experience with accurate, real-time customer insights from a single source of truth\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomate tagging of Zendesk interactions using AI and decrease resolution time with skill-based routing\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIdentify issues impacting the customer experience in real-time with anomaly detection alerts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide engineering all the context they need to fix issues faster with 1-click root cause analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate cross-functional alignment by prioritizing initiatives based on critical KPIs like CSAT, NPS, Churn, and more\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBenchmark your product across key competitors to find opportunities to increase market share\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e“The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.” said Shawn Slipy, Vice President of Global Renewals, Zendesk \u003cbr\u003e\nJoin category category leaders like Zendesk, PayPal, Pinterest and Uber in using unitQ to drive growth, reduce churn, and build loyalty.\u003cbr\u003e\nPrivacy Policy: https://www.unitq.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact the unitQ team for more information: https://www.unitq.com/request-demo\u003c/p\u003e\n","raw_long_description":"Get a complete view of the customer experience by augmenting  Zendesk support data with insights from chatbot interactions, support calls, user reviews, social media, surveys, and more. unitQ's AI models centralize and analyze customer feedback from every channel in real-time to detect user friction, alert the right teams, and provide detailed root-cause analysis to help you address issues before they overwhelm your help desk.\n\n* Elevate the customer experience with accurate, real-time customer insights from a single source of truth\n\n* Automate tagging of Zendesk interactions using AI and decrease resolution time with skill-based routing\n* Identify issues impacting the customer experience in real-time with anomaly detection alerts\n* Provide engineering all the context they need to fix issues faster with 1-click root cause analysis\n* Create cross-functional alignment by prioritizing initiatives based on critical KPIs like CSAT, NPS, Churn, and more\n* Benchmark your product across key competitors to find opportunities to increase market share\n\n“The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.” said Shawn Slipy, Vice President of Global Renewals, Zendesk \nJoin category category leaders like Zendesk, PayPal, Pinterest and Uber in using unitQ to drive growth, reduce churn, and build loyalty.\nPrivacy Policy: https://www.unitq.com/privacy-policy","raw_installation_instructions":"Contact the unitQ team for more information: https://www.unitq.com/request-demo","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://262992.apps.zdusercontent.com/262992/assets/1769079602-496a430099816aa8c9f7d6c5dc340533/support/logo-small.png","large_icon":"https://262992.apps.zdusercontent.com/262992/assets/1769079602-496a430099816aa8c9f7d6c5dc340533/support/logo.png","screenshots":["https://262992.apps.zdusercontent.com/262992/assets/1769079602-496a430099816aa8c9f7d6c5dc340533/support/screenshot-0.png","https://262992.apps.zdusercontent.com/262992/assets/1769079602-496a430099816aa8c9f7d6c5dc340533/support/screenshot-1.png","https://262992.apps.zdusercontent.com/262992/assets/1769079602-496a430099816aa8c9f7d6c5dc340533/support/screenshot-2.png"],"installation_count":0},{"id":263148,"name":"Channels","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":951939,"app_id":263148,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-15T13:55:35Z","updated_at":"2020-07-15T13:55:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1706,"entity_id":263148,"app_id":263148,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-07-15T13:55:37.000Z","updated_at":"2020-07-15T13:55:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-15T13:55:35Z","updated_at":"2025-04-04T00:05:47Z","terms_conditions_url":null,"app_organization":{"id":3248,"name":"Channels","email":"support@channels.app","website":"https://channels.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2020-07-15T13:55:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.channels.app/pricing"},"location_names":["top_bar","background"],"last_update_time":"2021-04-14T17:53:38Z","owner_id":269519,"author_name":"Channels","author_email":"support@channels.app","author_url":"https://channels.app","short_description":"Data-powered phone system to streamline your customer service.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eChannels is a customer service phone system that uses customer data to power up every conversation you have. \u003c/h1\u003e\n\n\u003cp\u003eWith all crucial information right at the beginning of every call, you’ll be able to provide excellent customer service in a matter of seconds.\u003c/p\u003e\n\n\u003ch2\u003eAnd by integrating your Zendesk account with Channels you get a couple of superpowers to your customer service stack.\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eNo more sorting through various apps as you’ll have a Click-to-Call widget right in your Zendesk account. This way you’ll be able to make one-click calls straight from your dashboard.\u003c/li\u003e\n\u003cli\u003eSolve customer problems faster than ever before. Using our Click-to-Call widget and Customer Card that you can access through it, you’ll see all customer details at the beginning of every call. No more interview-like customer support calls. Get straight to the point and increase customer satisfaction.\u003c/li\u003e\n\u003cli\u003eWith Channels, your customers don’t need your phone number anymore. They have Web Call, so they can call you with one click from your website. Design the widget however you like - choose the theme, color, and location. Make it the sign of your brand.\u003c/li\u003e\n\u003cli\u003eYou can handle customer support phone calls from anywhere you are thanks to our Mobile App. Don’t limit yourself to the office space and take your service with you, wherever you go.\u003c/li\u003e\n\u003cli\u003eForget about missing details or unsaved call records. Using Channels every call interaction you make will be saved and exchanged between both Channels and Zendesk. This way you’ll have all the details you need no matter where you’re logged in!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBy integrating Zendesk with Channels you get one (huge) step closer to streamlining your customer service experience.\u003c/p\u003e\n\n\u003cp\u003eLimiting the number of tools you have to navigate around and the number of futile tasks you have to do will save you tons of time on your and your customers’ side which will lead to better performance and an increase in customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eBesides the way enhance your Zendesk experience, you’ll get a full package of what’s inside Channels. \u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eIVR system\u003c/li\u003e\n\u003cli\u003eLive-listening\u003c/li\u003e\n\u003cli\u003eCall recordings\u003c/li\u003e\n\u003cli\u003eFree incoming calls\u003c/li\u003e\n\u003cli\u003eCall distribution rules\u003c/li\u003e\n\u003cli\u003eLocal and international phone numbers\u003c/li\u003e\n\u003cli\u003e24/7 support through the phone, email, live chat, and social media\u003c/li\u003e\n\u003cli\u003eVarious Integrations - Zendesk, HubSpot, Pipedrive, Magento, Shopify, LiveChat, and more\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo try out Channels and Zendesk Integration sign up \u003ca href=\"https://www.channels.app/\"\u003ehere\u003c/a\u003e for a 7-day free trial.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter that, you can choose between a \u003cstrong\u003eFree\u003c/strong\u003e plan and the paid one - \u003cstrong\u003ePlus\u003c/strong\u003e or \u003cstrong\u003eAdvanced\u003c/strong\u003e. Match the plan to the size of your business.\u003c/p\u003e\n\n\u003cp\u003eEnjoy the growth of your customer service!.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick the Install Now button. You’ll be redirected to Zendesk.\n\n\u003col\u003e\n\u003cli\u003eLog in to your account and click on the Channels icon that will appear in the top-right corner of your dashboard.\u003c/li\u003e\n\u003cli\u003eClick the Install Now button.\u003c/li\u003e\n\u003cli\u003eAll done! You should be redirected back to Channels and see the success message indicating that everything has gone right.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\n\nChannels is a customer service phone system that uses customer data to power up every conversation you have. \n===============================================================\n\nWith all crucial information right at the beginning of every call, you’ll be able to provide excellent customer service in a matter of seconds.\n\nAnd by integrating your Zendesk account with Channels you get a couple of superpowers to your customer service stack.\n--------------------------------------------------------------------------------------------------------------\n\n1. No more sorting through various apps as you’ll have a Click-to-Call widget right in your Zendesk account. This way you’ll be able to make one-click calls straight from your dashboard.\n2. Solve customer problems faster than ever before. Using our Click-to-Call widget and Customer Card that you can access through it, you’ll see all customer details at the beginning of every call. No more interview-like customer support calls. Get straight to the point and increase customer satisfaction.\n3. With Channels, your customers don’t need your phone number anymore. They have Web Call, so they can call you with one click from your website. Design the widget however you like - choose the theme, color, and location. Make it the sign of your brand.\n4. You can handle customer support phone calls from anywhere you are thanks to our Mobile App. Don’t limit yourself to the office space and take your service with you, wherever you go.\n5. Forget about missing details or unsaved call records. Using Channels every call interaction you make will be saved and exchanged between both Channels and Zendesk. This way you’ll have all the details you need no matter where you’re logged in!\n\nBy integrating Zendesk with Channels you get one (huge) step closer to streamlining your customer service experience.\n\nLimiting the number of tools you have to navigate around and the number of futile tasks you have to do will save you tons of time on your and your customers’ side which will lead to better performance and an increase in customer satisfaction.\n\nBesides the way enhance your Zendesk experience, you’ll get a full package of what’s inside Channels. \n--------------------------------------------------------------------------------------------------------------\n\n* IVR system\n* Live-listening\n* Call recordings\n* Free incoming calls\n* Call distribution rules\n* Local and international phone numbers\n* 24/7 support through the phone, email, live chat, and social media\n* Various Integrations - Zendesk, HubSpot, Pipedrive, Magento, Shopify, LiveChat, and more\n\n**To try out Channels and Zendesk Integration sign up [here](https://www.channels.app/) for a 7-day free trial.**\n\nAfter that, you can choose between a **Free** plan and the paid one - **Plus** or **Advanced**. Match the plan to the size of your business.\n\nEnjoy the growth of your customer service!.\n","raw_installation_instructions":"1. Click the Install Now button. You’ll be redirected to Zendesk.\n 2. Log in to your account and click on the Channels icon that will appear in the top-right corner of your dashboard.\n 3. Click the Install Now button.\n 4. All done! 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Proactive Ticket, Message and Campaign","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-video-image\" alt=\"Watch the Proactive Bulk Tickets app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch1\u003eAre you the kind of manager that likes to take responsibility? Then this app is definitely for you!\u003c/h1\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eProactive Messages\u003c/strong\u003e lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAudiences\u003c/strong\u003e is the feature to let you group people in Zendesk Support.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk’s Rich-text Editor\u003c/strong\u003e is used to write messages to your customers. No need to learn a new way to compose a message.  \u003c/p\u003e\n\n\u003ch2\u003e★ Usecases\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eE-commerce\u003c/strong\u003e — delayed orders, product faults and received returns  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIT Support \u0026amp; Services\u003c/strong\u003e — server maintenance, EAPs and service disruptions  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSubscription Businesses\u003c/strong\u003e — retention messages, churn recovery, proactive updates  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelivery\u003c/strong\u003e — delays, changes and delivery updates  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFinance\u003c/strong\u003e — recurring information preparations and payment issues  \u003c/p\u003e\n\n\u003ch2\u003e★ Audiences, find the people you need to reach\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-audience-image\" alt=\"Audiences, find the people you need to reach\"\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSearch Users\u003c/strong\u003e gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSearch Organizations\u003c/strong\u003e lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUpload Users\u003c/strong\u003e puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create \u003cem\u003eCampaign Placeholders\u003c/em\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSelect Segment\u003c/strong\u003e is a way to use pre-saved audiences of any the options available to find the users you want to reach.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-audiences\"\u003eLearn more about Audiences →\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003e★ Write\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-zendesk-rich-text-editor-image\" alt=\"Write, with Zendesk Rich Text editor\"\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk’s Rich-text Editor\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo need to learn a new editor. Use the ones you\u0026#39;re already familiar with. We even added a couple of extras like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eApply Macro\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAdd pre-written text, add custom values to your fields, set forms, set statuses, do everything you can do with Macros. Also integrates with other apps like \u003ca href=\"https://zendesk.com/apps/macro-assistant/\"\u003eMacro Assistant →\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse native ticket forms and fields\u003c/strong\u003e Choose the ticket properties for the Proactive Message. Also works with native conditionality in forms. Additionally Campaign Placeholders also work in custom fields.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMulti language (Enterprise only)\u003c/strong\u003e Inform people in their own language. Works with all audience types. Same language, then there\u0026#39;s the feature \u003cem\u003eCopy From\u003c/em\u003e other language.  \u003c/p\u003e\n\n\u003ch2\u003e★ Other\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eTemplates (Enterprise only - Zendesk Sunshine Required)\u003c/strong\u003e Repetitive Processes? Use Templates, and pre-configure an entire Proactive Message. Works with all Audiences, and even pre-configure columns for import.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReview Related Tickets (Enterprise only)\u003c/strong\u003e Improve speed and decrease workload. Find less than solved tickets from people you\u0026#39;ve informed with a Proactive Message. Review these tickets, and assess to solve them in bulk.  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/privacy-policy\"\u003e→ Privacy Policy\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/terms\"\u003e→ Terms \u0026amp; Conditions\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eProactive Bulk Tickets\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCheck if you have a trigger that sends out messages when created via API\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate your first Proactive Message\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy :)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOur \u003ca href=\"https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-hc-link\"\u003eHelp Center\u003c/a\u003e contains an extensive list of all possibilities and examples with this app.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-banner-image)](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-banner-link)  \n[![Watch the Proactive Bulk Tickets app video](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-video-image)](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-video-link)  \n  \n# Are you the kind of manager that likes to take responsibility? Then this app is definitely for you!  \n  \n## ★ Core Features  \n  \n**Proactive Messages** lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.  \n  \n**Audiences** is the feature to let you group people in Zendesk Support.  \n  \n**Zendesk’s Rich-text Editor** is used to write messages to your customers. No need to learn a new way to compose a message.  \n  \n## ★ Usecases  \n  \n**E-commerce** — delayed orders, product faults and received returns  \n  \n**IT Support \u0026 Services** — server maintenance, EAPs and service disruptions  \n  \n**Subscription Businesses** — retention messages, churn recovery, proactive updates  \n  \n**Delivery** — delays, changes and delivery updates  \n  \n**Finance** — recurring information preparations and payment issues  \n  \n## ★ Audiences, find the people you need to reach  \n  \n![Audiences, find the people you need to reach](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-audience-image)  \n  \n**Search Users** gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.  \n  \n**Search Organizations** lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.  \n  \n**Upload Users** puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create _Campaign Placeholders_.  \n  \n**Select Segment** is a way to use pre-saved audiences of any the options available to find the users you want to reach.  \n  \n[Learn more about Audiences →](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-audiences)  \n  \n## ★ Write  \n  \n![Write, with Zendesk Rich Text editor](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-zendesk-rich-text-editor-image)  \n  \n**Zendesk’s Rich-text Editor**  \nNo need to learn a new editor. Use the ones you're already familiar with. We even added a couple of extras like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.  \n  \n**Apply Macro**  \nAdd pre-written text, add custom values to your fields, set forms, set statuses, do everything you can do with Macros. Also integrates with other apps like [Macro Assistant →](https://zendesk.com/apps/macro-assistant/)  \n  \n**Use native ticket forms and fields** Choose the ticket properties for the Proactive Message. Also works with native conditionality in forms. Additionally Campaign Placeholders also work in custom fields.  \n  \n**Multi language (Enterprise only)** Inform people in their own language. Works with all audience types. Same language, then there's the feature _Copy From_ other language.  \n  \n## ★ Other  \n  \n**Templates (Enterprise only - Zendesk Sunshine Required)** Repetitive Processes? Use Templates, and pre-configure an entire Proactive Message. Works with all Audiences, and even pre-configure columns for import.  \n  \n**Review Related Tickets (Enterprise only)** Improve speed and decrease workload. Find less than solved tickets from people you've informed with a Proactive Message. Review these tickets, and assess to solve them in bulk.  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \n  \n[→ Privacy Policy](https://apps.sparkly.dev/privacy-policy)  \n[→ Terms \u0026 Conditions](https://apps.sparkly.dev/terms)  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-footer-image)](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Proactive Bulk Tickets  \n  \n1. Install the app  \n2. Check if you have a trigger that sends out messages when created via API  \n3. Create your first Proactive Message  \n4. Enjoy :)  \n  \nOur [Help Center](https://apps.sparkly.dev/marketplace-app-proactive-bulk-tickets-hc-link) contains an extensive list of all possibilities and examples with this app.  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://263885.apps.zdusercontent.com/263885/assets/1789384873-35ec32b3138cf908766d0bb20c320d4f/logo-small.png","large_icon":"https://263885.apps.zdusercontent.com/263885/assets/1789384873-35ec32b3138cf908766d0bb20c320d4f/logo.png","screenshots":["https://263885.apps.zdusercontent.com/263885/assets/1789384873-35ec32b3138cf908766d0bb20c320d4f/screenshot-0.png","https://263885.apps.zdusercontent.com/263885/assets/1789384873-35ec32b3138cf908766d0bb20c320d4f/screenshot-1.png","https://263885.apps.zdusercontent.com/263885/assets/1789384873-35ec32b3138cf908766d0bb20c320d4f/screenshot-2.png"],"installation_count":120},{"id":265972,"name":"MyLoop","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":964538,"app_id":265972,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-07-31T14:58:29Z","updated_at":"2020-07-31T14:58:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":964537,"app_id":265972,"name":"chave","kind":"text","required":true,"position":1,"created_at":"2020-07-31T14:58:28Z","updated_at":"2020-07-31T14:58:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1758,"entity_id":265972,"app_id":265972,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-07-31T14:58:30.000Z","updated_at":"2020-07-31T14:58:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-07-31T14:58:27Z","updated_at":"2025-04-04T00:05:50Z","terms_conditions_url":null,"app_organization":{"id":2730,"name":"MyLoop","email":"suporte@myloop.digital","website":"myloop.digital","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,1],"date_published":"2020-07-31T14:58:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.myloop.digital/"},"location_names":["ticket_sidebar","top_bar"],"last_update_time":"2024-02-02T17:23:22Z","owner_id":269519,"author_name":"MyLoop","author_email":"suporte@myloop.digital","author_url":"https://myloop.digital/","short_description":"MyLoop, a real omnichannel platform! Create your free account.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe are specialists in Customer Relationship and Engagement. And with our help, so can you.\u003c/p\u003e\n\n\u003cp\u003eWe offer technology, knowledge and end-to-end solutions for communication with customers, whatever the size of your need. Discover MyLoop solutions and discover what the technologies of the future can do for your business today.\u003c/p\u003e\n\n\u003cp\u003eOur omnichannel platform for managing customer relationships in the cloud integrates all service channels into a single portal. The solution improves the interaction between companies and consumers and serves small businesses to large operations.\u003c/p\u003e\n\n\u003cp\u003eCommunicate via WhatsApp Business, voice, email and chatbots without losing contact history and transform your customer\u0026#39;s experience.Use the PABX that delivers the best call\u0026#39;s quality on the market. Optimize your service using Whatsapp and other chat media in the same application, as well as trigger SMS. All activity logs and recordings are saved inside Zendesk tickets!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1)Request your demo account at https://www.myloop.digital or at suporte@myloop.digital.\u003c/p\u003e\n\n\u003cp\u003e2)Get your API-Key.\u003c/p\u003e\n\n\u003cp\u003e3)Install the app via Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003e4)Enter your API-Key in the Token field during the installation process.\u003c/p\u003e\n\n\u003cp\u003e5)Create a token for MyLoop access to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e6)Set up the Zendesk token, domain, and your users in MyLoop\u0026#39;s app.\u003c/p\u003e\n\n\u003cp\u003e7)If you need support please send e-mail to suporte@myloop.digital.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\nWe are specialists in Customer Relationship and Engagement. And with our help, so can you.\n\nWe offer technology, knowledge and end-to-end solutions for communication with customers, whatever the size of your need. Discover MyLoop solutions and discover what the technologies of the future can do for your business today.\n\nOur omnichannel platform for managing customer relationships in the cloud integrates all service channels into a single portal. The solution improves the interaction between companies and consumers and serves small businesses to large operations.\n\nCommunicate via WhatsApp Business, voice, email and chatbots without losing contact history and transform your customer's experience.Use the PABX that delivers the best call's quality on the market. Optimize your service using Whatsapp and other chat media in the same application, as well as trigger SMS. All activity logs and recordings are saved inside Zendesk tickets!","raw_installation_instructions":"\n\n1)Request your demo account at https://www.myloop.digital or at suporte@myloop.digital.\n\n2)Get your API-Key.\n\n3)Install the app via Zendesk Marketplace.\n\n4)Enter your API-Key in the Token field during the installation process.\n\n5)Create a token for MyLoop access to your Zendesk account.\n\n6)Set up the Zendesk token, domain, and your users in MyLoop's app.\n\n7)If you need support please send e-mail to suporte@myloop.digital.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://265972.apps.zdusercontent.com/265972/assets/1706794011-ba24e019c50b627362c01c07165626f6/logo-small.png","large_icon":"https://265972.apps.zdusercontent.com/265972/assets/1706794011-ba24e019c50b627362c01c07165626f6/logo.png","screenshots":["https://265972.apps.zdusercontent.com/265972/assets/1706794011-ba24e019c50b627362c01c07165626f6/screenshot-0.png","https://265972.apps.zdusercontent.com/265972/assets/1706794011-ba24e019c50b627362c01c07165626f6/screenshot-1.png","https://265972.apps.zdusercontent.com/265972/assets/1706794011-ba24e019c50b627362c01c07165626f6/screenshot-2.png"],"installation_count":0},{"id":266609,"name":"Height","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":967963,"app_id":266609,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-04T19:37:44Z","updated_at":"2020-08-04T19:37:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1767,"entity_id":266609,"app_id":266609,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-08-04T19:37:45.000Z","updated_at":"2020-08-04T19:37:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-04T19:37:43Z","updated_at":"2025-04-04T00:05:50Z","terms_conditions_url":null,"app_organization":{"id":3379,"name":"Height","email":"team@height.app","website":"https://height.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-08-04T19:37:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://height.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2020-08-25T23:09:00Z","owner_id":269519,"author_name":"Height","author_email":"team@height.app","author_url":"https://height.app","short_description":"Create, link, and comment on Height tasks from within Zendesk","long_description":"\u003cp\u003eBy connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.\u003c/p\u003e\n\n\u003ch1\u003eCreate \u0026amp; Link tasks from Zendesk tickets\u003c/h1\u003e\n\n\u003cp\u003eYou can create new Height tasks directly from a Zendesk ticket, making it easy to file bug reports or share feedback with the team.\u003c/p\u003e\n\n\u003cp\u003eYou can also link existing Height tasks to Zendesk tickets. For example, if there\u0026#39;s a support email about a known bug, you can link that ticket to the existing task in Height to keep track of it.\u003c/p\u003e\n\n\u003ch1\u003eGetting updates on progress\u003c/h1\u003e\n\n\u003cp\u003eOnce a ticket is linked to a Height task, the tasks will show up in the apps sidepanel with key info, including assignees and status. When there are new chat messages on the linked task, or its status changes, you\u0026#39;ll seem them on the Zendesk ticket.\u003c/p\u003e\n\n\u003ch1\u003eCross-team communication\u003c/h1\u003e\n\n\u003cp\u003eAnswer questions from your engineering coworkers or add additional details from the customer with internal notes that get cross-posted to the linked Height task.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBy connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.\u003c/p\u003e\n\n\u003cp\u003eYou must have Zendesk admin privileges to complete setup.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick \u0026quot;Install\u0026quot; from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Complete set-up\u0026quot; and after confirming that you want to proceed with installation, the Height app will automatically be added.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou should now see the Height app in your Apps sidepanel in Zendesk as an option.\u003cbr\u003e\n* Click \u0026quot;Connect Zendesk to Height\u0026quot; to log in to your Height account. Each of your Zendesk teammates will need to log in to their Height account from the Apps sidepanel too.\u003c/p\u003e\n\n\u003cp\u003eNow you should see the Height app in your Apps sidepanel with the options to create a new task or link an existing one. You\u0026#39;re all set!\u003c/p\u003e\n\n\u003cp\u003eNote: connecting your Zendesk account will create a Height bot user on your Zendesk account.\u003c/p\u003e\n","raw_long_description":"By connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.\n\n# Create \u0026 Link tasks from Zendesk tickets\nYou can create new Height tasks directly from a Zendesk ticket, making it easy to file bug reports or share feedback with the team.\n\nYou can also link existing Height tasks to Zendesk tickets. For example, if there's a support email about a known bug, you can link that ticket to the existing task in Height to keep track of it.\n\n# Getting updates on progress\nOnce a ticket is linked to a Height task, the tasks will show up in the apps sidepanel with key info, including assignees and status. When there are new chat messages on the linked task, or its status changes, you'll seem them on the Zendesk ticket.\n\n# Cross-team communication\nAnswer questions from your engineering coworkers or add additional details from the customer with internal notes that get cross-posted to the linked Height task.","raw_installation_instructions":"By connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.\n\nYou must have Zendesk admin privileges to complete setup.\n\n* Click \"Install\" from Zendesk Marketplace.\n* Click \"Complete set-up\" and after confirming that you want to proceed with installation, the Height app will automatically be added.\n\nYou should now see the Height app in your Apps sidepanel in Zendesk as an option.\n* Click \"Connect Zendesk to Height\" to log in to your Height account. Each of your Zendesk teammates will need to log in to their Height account from the Apps sidepanel too.\n\nNow you should see the Height app in your Apps sidepanel with the options to create a new task or link an existing one. You're all set!\n\nNote: connecting your Zendesk account will create a Height bot user on your Zendesk account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://266609.apps.zdusercontent.com/266609/assets/1598389485-985a73812cbbf28ec583aaa7c7e457f0/logo-small.png","large_icon":"https://266609.apps.zdusercontent.com/266609/assets/1598389485-985a73812cbbf28ec583aaa7c7e457f0/logo.png","screenshots":["https://266609.apps.zdusercontent.com/266609/assets/1598389485-985a73812cbbf28ec583aaa7c7e457f0/screenshot-0.png","https://266609.apps.zdusercontent.com/266609/assets/1598389485-985a73812cbbf28ec583aaa7c7e457f0/screenshot-1.png","https://266609.apps.zdusercontent.com/266609/assets/1598389485-985a73812cbbf28ec583aaa7c7e457f0/screenshot-2.png"],"installation_count":3},{"id":267539,"name":"YouTube Comments Pro by POM","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":972883,"app_id":267539,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-10T13:11:41Z","updated_at":"2020-08-10T13:11:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1779,"entity_id":267539,"app_id":267539,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2020-08-10T13:11:43.000Z","updated_at":"2020-08-10T13:11:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3043,"entity_id":267539,"app_id":267539,"amount":1999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LS3moEtB2yshDqPQHE5jdJC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Ky61DEtB2yshDqP","cost_id":1029,"cost_type":"CostStripe","active":true,"created_at":"2022-08-17T17:07:32.000Z","updated_at":"2022-08-17T17:07:32.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":4,"count":{"1":2,"5":5,"4":1,"2":1,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-08-10T13:11:40Z","updated_at":"2025-04-04T00:05:51Z","terms_conditions_url":"https://zendeskapplications.com/home/terms","app_organization":{"id":3042,"name":"Profound Online Marketing LLC","email":"support@zendeskapplications.com","website":"https://profoundom.com/","country_code":"US","stripe_account_id":"acct_1Ky61DEtB2yshDqP","state":null},"locations":[],"date_published":"2022-08-17T17:07:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2022-11-15T17:46:19Z","owner_id":269519,"author_name":"Profound Online Marketing","author_email":"support@zendeskapplications.com","author_url":"https://zendeskapplications.com","short_description":"YouTube Comments Pro allows Zendesk users to collect comments from YouTube platform","long_description":"\u003cp\u003e\u003cstrong\u003eYouTube channel integration for Zendesk\u003c/strong\u003e\u003cbr\u003e\nYouTube Comments Pro enables Zendesk users to integrate their YouTube channels by pulling video comments and converting them to Zendesk tickets. Agents can also reply to those tickets directly from Zendesk and their replies will show up on YouTube as comment replies. \u003c/p\u003e\n\n\u003cp\u003eWhen installing the application users will be asked to connect with their YouTube channel using their login credentials, after the successful integration the system will start to sync all new comments and import them as new Zendesk tickets that allow agents to reply to them directly through Zendesk.\u003c/p\u003e\n\n\u003cp\u003eYouTube Comments Pro App will include the video title and the first few words of the comment in the ticket subject line, to help agents track and group tickets based on their source to better understand the context of the comment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMultiple Channels\u003c/strong\u003e\u003cbr\u003e\nUsers can also connect several channels to Zendesk by adding several accounts.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDisclaimer\u003c/strong\u003e\u003cbr\u003e\nThis application doesn\u0026#39;t support YouTube live video comments or community posts comments.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application from the marketplace then follow the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAdd your YouTube channel by going to the Channel apps section under the Apps and Integrations tab and clicking on the Edit button for the Video Comments Application. \u003c/li\u003e\n\u003cli\u003eClick on the Accounts Tab and Add account Button \u003c/li\u003e\n\u003cli\u003eFill in your Name and Email Address and click on the \u0026quot;Sign in with Google\u0026quot; Button \u003c/li\u003e\n\u003cli\u003eChoose your Google Account that is associated with the YouTube channel you want to connect \u003c/li\u003e\n\u003cli\u003eIf you have multiple YouTube Channels or Brands, you will be asked to choose the Channel or Brand you want to connect with \u003c/li\u003e\n\u003cli\u003eAllow the application to access your channel by clicking on \u0026quot;Continue\u0026quot;\u003c/li\u003e\n\u003cli\u003eYour YouTube Channel should be connected now and it should show under the \u0026quot;Accounts\u0026quot; section in the application tab.\u003c/li\u003e\n\u003cli\u003eCreate a new View for YouTube tickets by adding the following condition, Integration Account is Video Comment Integration. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor a detailed walkthrough with screenshots, please click \u003ca href=\"https://dev-zendeskapplications-assets.s3.amazonaws.com/youtube/Video+Comments+Pro+Installation+Instructions.pdf\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**YouTube channel integration for Zendesk**\nYouTube Comments Pro enables Zendesk users to integrate their YouTube channels by pulling video comments and converting them to Zendesk tickets. Agents can also reply to those tickets directly from Zendesk and their replies will show up on YouTube as comment replies. \n\nWhen installing the application users will be asked to connect with their YouTube channel using their login credentials, after the successful integration the system will start to sync all new comments and import them as new Zendesk tickets that allow agents to reply to them directly through Zendesk.\n\nYouTube Comments Pro App will include the video title and the first few words of the comment in the ticket subject line, to help agents track and group tickets based on their source to better understand the context of the comment.\n\n**Multiple Channels**\nUsers can also connect several channels to Zendesk by adding several accounts.\n\n**Disclaimer**\nThis application doesn't support YouTube live video comments or community posts comments.","raw_installation_instructions":"Install the application from the marketplace then follow the following steps:\n\n  1. Add your YouTube channel by going to the Channel apps section under the Apps and Integrations tab and clicking on the Edit button for the Video Comments Application. \n  2. Click on the Accounts Tab and Add account Button \n  3. Fill in your Name and Email Address and click on the \"Sign in with Google\" Button \n  4. Choose your Google Account that is associated with the YouTube channel you want to connect \n  5. If you have multiple YouTube Channels or Brands, you will be asked to choose the Channel or Brand you want to connect with \n  6. Allow the application to access your channel by clicking on \"Continue\"\n  7. Your YouTube Channel should be connected now and it should show under the \"Accounts\" section in the application tab.\n  8. Create a new View for YouTube tickets by adding the following condition, Integration Account is Video Comment Integration. \n\n  For a detailed walkthrough with screenshots, please click [here](https://dev-zendeskapplications-assets.s3.amazonaws.com/youtube/Video+Comments+Pro+Installation+Instructions.pdf).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://267539.apps.zdusercontent.com/267539/assets/1668463551-950eb9ce11335ebec73d2ae665a8bbae/logo-small.png","large_icon":"https://267539.apps.zdusercontent.com/267539/assets/1668463551-950eb9ce11335ebec73d2ae665a8bbae/logo.png","screenshots":["https://267539.apps.zdusercontent.com/267539/assets/1668463551-950eb9ce11335ebec73d2ae665a8bbae/screenshot-0.png","https://267539.apps.zdusercontent.com/267539/assets/1668463551-950eb9ce11335ebec73d2ae665a8bbae/screenshot-1.png","https://267539.apps.zdusercontent.com/267539/assets/1668463551-950eb9ce11335ebec73d2ae665a8bbae/screenshot-2.png"],"installation_count":76},{"id":267825,"name":"Holiday Schedules","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":974068,"app_id":267825,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-11T10:52:13Z","updated_at":"2020-08-11T10:52:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":974066,"app_id":267825,"name":"google_oauth_client_id","kind":"text","required":true,"position":1,"created_at":"2020-08-11T10:52:13Z","updated_at":"2020-08-11T10:52:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":974067,"app_id":267825,"name":"google_oauth_api","kind":"text","required":true,"position":2,"created_at":"2020-08-11T10:52:13Z","updated_at":"2020-08-11T10:52:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1781,"entity_id":267825,"app_id":267825,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-08-11T10:52:14.000Z","updated_at":"2020-08-11T10:52:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-11T10:52:11Z","updated_at":"2025-04-04T00:05:51Z","terms_conditions_url":null,"app_organization":{"id":3386,"name":"Toru Takahashi","email":"torutakahashi.ayashi@gmail.com","website":"https://github.com/toru-takahashi/","country_code":"JP","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2020-08-11T10:52:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2020-08-13T17:00:25Z","owner_id":269519,"author_name":"Toru Takahashi","author_email":"torutakahashi.ayashi+zendesk@gmail.com","author_url":"https://github.com/toru-takahashi","short_description":"Import Holidays from your Google calendar to Holidays in Zendesk Schedules","long_description":"\u003cp\u003eManaging your holidays in Zendesk is useful for auto-response and KPI measurement.\u003cbr\u003e\nThis app assists to register Holidays from your Google calendar to Holidays in Zendesk Schedules automatically.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy to use\u003c/li\u003e\n\u003cli\u003eIntegrates with Google calendar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eI make it easy to configure Holiday Schedules to your Zendesk account.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eActivate the Google calendar API in your Google Developer Console.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Google account with your browser before you configure this app.\u003c/li\u003e\n\u003cli\u003eCreate a Google App Project with the Google calendar API enabled at \u003ca href=\"https://console.developers.google.com/henhouse/?pb=%5B%22hh-0%22%2C%22calendar%22%2Cnull%2C%5B%5D%2C%22https%3A%2F%2Fdevelopers.google.com%22%2Cnull%2C%5B%5D%2Cnull%2C%22Enable%20the%20Google%20Calendar%20API%22%2C1%2Cnull%2C%5B%5D%2Cfalse%2Cfalse%2Cnull%2Cnull%2Cnull%2Cnull%2Cfalse%2Cnull%2Cfalse%2Cfalse%2Cnull%2Cnull%2Cnull%2C%22WEB_BROWSER%22%2C%22http%3A%2F%2Flocalhost%3A8000%22%2C%22Quickstart%22%2Ctrue%2C%22Quickstart%22%2Cnull%2Cnull%2Cfalse%5D\u0026amp;authuser=1\"\u003eGoogle Calendar API\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eSet an arbitrary project name.\u003c/li\u003e\n\u003cli\u003eCopy the Client ID. Use it to set up this app.\u003c/li\u003e\n\u003cli\u003eAccess Google\u0026#39;s \u003ca href=\"https://console.cloud.google.com/apis/credentials\"\u003eDeveloper Console\u003c/a\u003e and select the project you created above.\u003c/li\u003e\n\u003cli\u003eSelect Create Credentials from Credentials and create an API key.\u003c/li\u003e\n\u003cli\u003eSave the created API key. This is also used in this app.\u003c/li\u003e\n\u003cli\u003eEnable the created API key to be used only by Google calendar API.\u003c/li\u003e\n\u003cli\u003eNow you are ready to configure the app. You have one more step after installation, so let\u0026#39;s bring up the configuration screen for the ID you just created in OAuth 2.0 Client ID in the Google Developer Console. You need to set the \u0026#39;approved source of JavaScript generation\u0026#39; setting after the app is launched.\u003c/li\u003e\n\u003cli\u003eset the Client ID and API key you saved during installation. When the first time you start the app, you will see the following message.\n\u0026#39;Not a valid origin for the client: https://xxxxx.apps.zdusercontent.com has not been whitelisted for client ID xxxxxx-xxxxx.apps. Please go to https://console.developers.google.com/ and whitelist this origin for your project\u0026#39;s client ID.\u0026#39;\u003c/li\u003e\n\u003cli\u003eOnce you have completed your settings and refreshed your browser, the message will disappear (it may take a while). Then press the Autherize button and specify the calendar account you want to import in Google SSO.\u003c/li\u003e\n\u003cli\u003eyou may see a Google Warning, but ignore it and go to zdusercontent.com (unsafe) to grant permission to load Google calendar.\u003c/li\u003e\n\u003cli\u003eAfter authentication, you can see the list of Schedules in Zendesk and the list of holidays you have added in the other calendars in Google calendar, set the calendars you want to import and the calendars you want to import, and click Import.\u003c/li\u003e\n\u003cli\u003eConfirm that the holiday has been added to Schedules.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can see the instructions with images at https://github.com/toru-takahashi/zendesk-holiday-schedules\u003c/p\u003e\n","raw_long_description":"Managing your holidays in Zendesk is useful for auto-response and KPI measurement.\nThis app assists to register Holidays from your Google calendar to Holidays in Zendesk Schedules automatically.\n\n- Easy to use\n- Integrates with Google calendar\n\nI make it easy to configure Holiday Schedules to your Zendesk account.\n","raw_installation_instructions":"Activate the Google calendar API in your Google Developer Console.\n\n0. Log in to your Google account with your browser before you configure this app.\n1. Create a Google App Project with the Google calendar API enabled at [Google Calendar API](https://console.developers.google.com/henhouse/?pb=%5B%22hh-0%22%2C%22calendar%22%2Cnull%2C%5B%5D%2C%22https%3A%2F%2Fdevelopers.google.com%22%2Cnull%2C%5B%5D%2Cnull%2C%22Enable%20the%20Google%20Calendar%20API%22%2C1%2Cnull%2C%5B%5D%2Cfalse%2Cfalse%2Cnull%2Cnull%2Cnull%2Cnull%2Cfalse%2Cnull%2Cfalse%2Cfalse%2Cnull%2Cnull%2Cnull%2C%22WEB_BROWSER%22%2C%22http%3A%2F%2Flocalhost%3A8000%22%2C%22Quickstart%22%2Ctrue%2C%22Quickstart%22%2Cnull%2Cnull%2Cfalse%5D\u0026amp;authuser=1).\n2. Set an arbitrary project name.\n3. Copy the Client ID. Use it to set up this app.\n4. Access Google's [Developer Console](https://console.cloud.google.com/apis/credentials) and select the project you created above.\n5. Select Create Credentials from Credentials and create an API key.\n6. Save the created API key. This is also used in this app.\n7. Enable the created API key to be used only by Google calendar API.\n8. Now you are ready to configure the app. You have one more step after installation, so let's bring up the configuration screen for the ID you just created in OAuth 2.0 Client ID in the Google Developer Console. You need to set the 'approved source of JavaScript generation' setting after the app is launched.\n9. set the Client ID and API key you saved during installation. When the first time you start the app, you will see the following message.\n'Not a valid origin for the client: https://xxxxx.apps.zdusercontent.com has not been whitelisted for client ID xxxxxx-xxxxx.apps. Please go to https://console.developers.google.com/ and whitelist this origin for your project's client ID.'\n10. Once you have completed your settings and refreshed your browser, the message will disappear (it may take a while). Then press the Autherize button and specify the calendar account you want to import in Google SSO.\n11. you may see a Google Warning, but ignore it and go to zdusercontent.com (unsafe) to grant permission to load Google calendar.\n12. After authentication, you can see the list of Schedules in Zendesk and the list of holidays you have added in the other calendars in Google calendar, set the calendars you want to import and the calendars you want to import, and click Import.\n13. Confirm that the holiday has been added to Schedules.\n\nYou can see the instructions with images at https://github.com/toru-takahashi/zendesk-holiday-schedules","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://267825.apps.zdusercontent.com/267825/assets/1597270533-39cdbbf2858e5c081cf6dfc853f9aef6/logo-small.png","large_icon":"https://267825.apps.zdusercontent.com/267825/assets/1597270533-39cdbbf2858e5c081cf6dfc853f9aef6/logo.png","screenshots":["https://267825.apps.zdusercontent.com/267825/assets/1597270533-39cdbbf2858e5c081cf6dfc853f9aef6/screenshot-0.png","https://267825.apps.zdusercontent.com/267825/assets/1597270533-39cdbbf2858e5c081cf6dfc853f9aef6/screenshot-1.png","https://267825.apps.zdusercontent.com/267825/assets/1597270533-39cdbbf2858e5c081cf6dfc853f9aef6/screenshot-2.png"],"installation_count":5},{"id":268939,"name":"PolyAI","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#716bff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-17T14:10:42Z","updated_at":"2025-10-28T16:14:35Z","terms_conditions_url":null,"app_organization":{"id":3409,"name":"PolyAI","email":"zendesk@poly-ai.com","website":"https://poly.ai/","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-08-17T14:10:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://poly.ai/request-a-demo/?utm_source=google\u0026utm_medium=website\u0026utm_campaign=zendesk\u0026utm_content=appmarketplace"},"location_names":[],"last_update_time":"2024-06-13T16:54:45Z","owner_id":269519,"author_name":"PolyAI","author_email":"partnerships@poly.ai","author_url":"http://www.poly.ai","short_description":"Customer-led voice assistants","long_description":"\u003cp\u003ePolyAI is a leading provider of AI-powered voice assistants for customer service over the phone. Our customer-led voice assistants are used across industries within global companies where B2C conversations are crucial.  \u003c/p\u003e\n\n\u003cp\u003eDeliver effortless CX at scale with a conversational platform that lets your customers speak naturally, interrupt, change topics — and always have a fantastic customer experience.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eResolve over 50% of calls with the most lifelike voice AI\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEliminate hold times and seasonal hiring with an 8x increase in call containment compared with an IVR\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHelp customers in 40+ languages\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEliminate missed calls to recover revenue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnlock new operational insights from the voice channel.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePolyAI has been recognized in the Gartner Market Guide for Conversational AI Solutions in addition to reports by Forbes, CB Insights and other industry bodies. \u003ca href=\"https://poly.ai/request-a-demo/?utm_source=google\u0026utm_medium=website\u0026utm_campaign=zendesk\u0026utm_content=appmarketplace\"\u003eRequest a demo\u003c/a\u003efor yourself.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can hear our voice assistants for yourself by \u003ca href=\"https://poly.ai/request-a-demo/?utm_source=google\u0026utm_medium=website\u0026utm_campaign=zendesk\u0026utm_content=appmarketplace\"\u003erequesting a demo\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eYou can also listen to our example \u003ca href=\"https://poly.ai/resources/?_resource_type=call-recording\"\u003ecall recordings here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"PolyAI is a leading provider of AI-powered voice assistants for customer service over the phone. Our customer-led voice assistants are used across industries within global companies where B2C conversations are crucial.  \n\nDeliver effortless CX at scale with a conversational platform that lets your customers speak naturally, interrupt, change topics — and always have a fantastic customer experience.  \n\n* Resolve over 50% of calls with the most lifelike voice AI  \n* Eliminate hold times and seasonal hiring with an 8x increase in call containment compared with an IVR  \n* Help customers in 40+ languages  \n* Eliminate missed calls to recover revenue   \n* Unlock new operational insights from the voice channel.  \n\nPolyAI has been recognized in the Gartner Market Guide for Conversational AI Solutions in addition to reports by Forbes, CB Insights and other industry bodies. [Request a demo](https://poly.ai/request-a-demo/?utm_source=google\u0026utm_medium=website\u0026utm_campaign=zendesk\u0026utm_content=appmarketplace)for yourself.","raw_installation_instructions":"You can hear our voice assistants for yourself by [requesting a demo](https://poly.ai/request-a-demo/?utm_source=google\u0026utm_medium=website\u0026utm_campaign=zendesk\u0026utm_content=appmarketplace).  \n\nYou can also listen to our example [call recordings here](https://poly.ai/resources/?_resource_type=call-recording).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://268939.apps.zdusercontent.com/268939/assets/1718246875-5b49f8163db164a7b6f655bac0345c0a/logo-small.png","large_icon":"https://268939.apps.zdusercontent.com/268939/assets/1718246875-5b49f8163db164a7b6f655bac0345c0a/logo.png","screenshots":["https://268939.apps.zdusercontent.com/268939/assets/1718246875-5b49f8163db164a7b6f655bac0345c0a/screenshot-0.png","https://268939.apps.zdusercontent.com/268939/assets/1718246875-5b49f8163db164a7b6f655bac0345c0a/screenshot-1.png","https://268939.apps.zdusercontent.com/268939/assets/1718246875-5b49f8163db164a7b6f655bac0345c0a/screenshot-2.png"],"installation_count":0},{"id":269338,"name":"MCM Telecom Symphony Softphone","state":"published","version":"1.1.6","framework_version":"2.0","parameters":[{"id":979142,"app_id":269338,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-19T01:50:00Z","updated_at":"2020-08-19T01:50:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1271250,"app_id":269338,"name":"assetone","kind":"text","required":false,"position":1,"created_at":"2021-04-23T16:20:35Z","updated_at":"2021-04-23T16:20:35Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1271251,"app_id":269338,"name":"assetTwo","kind":"text","required":false,"position":2,"created_at":"2021-04-23T16:20:35Z","updated_at":"2021-04-23T16:20:35Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1796,"entity_id":269338,"app_id":269338,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-08-19T01:50:02.000Z","updated_at":"2020-08-19T01:50:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"es","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-19T01:49:59Z","updated_at":"2025-04-04T00:05:52Z","terms_conditions_url":null,"app_organization":{"id":3400,"name":"MCM Telecom","email":"soluciones@mcmtelecom.com.mx","website":"www.mcmtelecom.com.mx","country_code":"MX","stripe_account_id":null,"state":"unpublished"},"locations":[1,7],"date_published":"2020-08-19T01:49:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mcmtelecom.com/symphony"},"location_names":["top_bar","background"],"last_update_time":"2022-01-04T17:04:02Z","owner_id":269519,"author_name":"MCM Telecom","author_email":"customerservice@mcmtelecom.com.mx","author_url":"https://www.mcmtelecom.com.mx/contacto/","short_description":"Softphone client for Symphony","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehttps://www.zendesk.com/pricing\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrate a communication platform to your Zendesk environment. Simply click to make or receive a call without leaving Zendesk. Symphony by MCM Telecom is a private cloud omni-channel communication platform that is easy to manage, install and use.\u003c/p\u003e\n\n\u003cp\u003eIt redefines the way of working with the most advanced omnichannel unified communications service in Mexico. With Symphony, you can streamline the collaboration flow inside your company with people joining from anywhere, using the device of their preference. Our solution will help your organization increase productivity and optimize every communication channel. Video, voice, chat, collaboration and Integration with multiple solutions. Symphony will become your one-stop omni channel communication platform.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive or make calls from a smartphone, tablet, PC or hard phone.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e*Seamlessly integrate other platforms like Zendesk. Make a call without leaving your environment.\u003c/p\u003e\n\n\u003cp\u003e*Multiple phone numbers for outcoming calls, select a number so it appears as local when you call a customer.\u003c/p\u003e\n\n\u003cp\u003e*Your own call center. \u003c/p\u003e\n\n\u003cp\u003e*Receive customer service calls directly in Zendesk; Symphony automates ticket content management and call recording.\u003c/p\u003e\n\n\u003cp\u003eManage and connect your company\u0026#39;s communication solution from a single, flexible and collaborative platform and complement them with the Symphony + Zendesk integration.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo complete the installation, it is necessary follow the following steps:\u003c/p\u003e\n\n\u003cp\u003e1) Get your account by sending an e-mail to info@mcmtelecom.com.mx, with your Name, Company name and number of seats for your team.\u003c/p\u003e\n\n\u003cp\u003e2) The Symphony team will get in touch to provide your credentials and installation settings.\u003c/p\u003e\n\n\u003cp\u003e3) Install Symphony Softphone on your Zendesk Site.\u003c/p\u003e\n\n\u003cp\u003e4) Provide the setting values, prompted when installing for the first time. The settings values will be provided by the Symphony Team. \u003c/p\u003e\n\n\u003cp\u003e5) Login using the assigned credentials by the Symphony Team via e-mail.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [https://www.zendesk.com/pricing](https://www.zendesk.com/pricing)**\n\nSeamlessly integrate a communication platform to your Zendesk environment. Simply click to make or receive a call without leaving Zendesk. Symphony by MCM Telecom is a private cloud omni-channel communication platform that is easy to manage, install and use.\n\nIt redefines the way of working with the most advanced omnichannel unified communications service in Mexico. With Symphony, you can streamline the collaboration flow inside your company with people joining from anywhere, using the device of their preference. Our solution will help your organization increase productivity and optimize every communication channel. Video, voice, chat, collaboration and Integration with multiple solutions. Symphony will become your one-stop omni channel communication platform.\n\n* Receive or make calls from a smartphone, tablet, PC or hard phone.\n\n*Seamlessly integrate other platforms like Zendesk. Make a call without leaving your environment.\n\n*Multiple phone numbers for outcoming calls, select a number so it appears as local when you call a customer.\n\n*Your own call center. \n\n*Receive customer service calls directly in Zendesk; Symphony automates ticket content management and call recording.\n\nManage and connect your company's communication solution from a single, flexible and collaborative platform and complement them with the Symphony + Zendesk integration.","raw_installation_instructions":"To complete the installation, it is necessary follow the following steps:\n\n1) Get your account by sending an e-mail to info@mcmtelecom.com.mx, with your Name, Company name and number of seats for your team.\n\n2) The Symphony team will get in touch to provide your credentials and installation settings.\n\n3) Install Symphony Softphone on your Zendesk Site.\n\n4) Provide the setting values, prompted when installing for the first time. 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We produce modern video conferencing and telephony applications for businesses.\u003c/p\u003e\n\n\u003cp\u003eRing4 Meeting is a free conferencing service integrated into Zendesk to support customers with Video calls and Screen sharing. It is designed to be dead simple 🧘‍♀️\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIt requires No Sign-up, No software install \n\n\u003cul\u003e\n\u003cli\u003eIt supports Voice + Video + Screen sharing \u0026amp; an Anonymous mode\u003c/li\u003e\n\u003cli\u003eIt works in the browser (desktop and mobile) with a simple link\u003c/li\u003e\n\u003cli\u003eSupports scheduling or instant meetings\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cp\u003ePress \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to the Zendesk agent dashboard\u003c/p\u003e\n\n\u003ch2\u003eUsing the app\u003c/h2\u003e\n\n\u003ch3\u003eStart a new meeting 🚀\u003c/h3\u003e\n\n\u003cp\u003ePress the \u003cstrong\u003eStart Meeting\u003c/strong\u003e button to generate a new Ring4 meeting link. You are optionally able to pick a later time and date.\u003c/p\u003e\n\n\u003ch3\u003eInvite customers or team member\u003c/h3\u003e\n\n\u003cp\u003eA message including the meeting link is ready to be sent to your customer. If you need to invite more people to join the conference, just copy and share the Ring4 meeting link.\u003c/p\u003e\n\n\u003ch3\u003eJoin a meeting\u003c/h3\u003e\n\n\u003cp\u003eTo join the meeting, just press the \u003cstrong\u003eJoin Meeting\u003c/strong\u003e button. You can also click the meeting link. It will open a Ring4 meeting web page. No software install is required to join a meeting. It all happens in the web browser.\u003c/p\u003e\n\n\u003ch3\u003eIn meeting experience 👨‍💻\u003c/h3\u003e\n\n\u003cp\u003eFeatures available during the video call:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShow/Hide your camera\n\n\u003cul\u003e\n\u003cli\u003eMute/Unmute your microphone\u003c/li\u003e\n\u003cli\u003eEnable screen sharing\u003c/li\u003e\n\u003cli\u003eSelect your microphone, speaker, camera\u003c/li\u003e\n\u003cli\u003eInvite participants\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBrowsers support\u003c/h3\u003e\n\n\u003cp\u003eRing4 Video meeting is tested on:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGoogle Chrome Desktop and mobile\n\n\u003cul\u003e\n\u003cli\u003eSafari Desktop and mobile\u003c/li\u003e\n\u003cli\u003eBrave Desktop \u003c/li\u003e\n\u003cli\u003eMozilla Firefox Desktop\u003c/li\u003e\n\u003cli\u003eMicrosoft Edge Desktop\u003c/li\u003e\n\u003cli\u003eOther browsers with webRTC support\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Ring4 is San Francisco based company offering communications services in the cloud. We produce modern video conferencing and telephony applications for businesses.\n\nRing4 Meeting is a free conferencing service integrated into Zendesk to support customers with Video calls and Screen sharing. It is designed to be dead simple 🧘‍♀️\n\n- It requires No Sign-up, No software install \n - It supports Voice + Video + Screen sharing \u0026 an Anonymous mode\n - It works in the browser (desktop and mobile) with a simple link\n - Supports scheduling or instant meetings","raw_installation_instructions":"## Setup \nPress **Install** to add the app to the Zendesk agent dashboard\n\n## Using the app\n\n### Start a new meeting 🚀\nPress the **Start Meeting** button to generate a new Ring4 meeting link. You are optionally able to pick a later time and date.\n\n### Invite customers or team member \nA message including the meeting link is ready to be sent to your customer. If you need to invite more people to join the conference, just copy and share the Ring4 meeting link.\n\n### Join a meeting \nTo join the meeting, just press the **Join Meeting** button. You can also click the meeting link. It will open a Ring4 meeting web page. No software install is required to join a meeting. It all happens in the web browser.\n\n### In meeting experience 👨‍💻\nFeatures available during the video call:\n\n- Show/Hide your camera\n - Mute/Unmute your microphone\n - Enable screen sharing\n - Select your microphone, speaker, camera\n - Invite participants\n \n### Browsers support\n Ring4 Video meeting is tested on:\n\n- Google Chrome Desktop and mobile\n - Safari Desktop and mobile\n - Brave Desktop \n - Mozilla Firefox Desktop\n - Microsoft Edge Desktop\n - Other browsers with webRTC support","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://269989.apps.zdusercontent.com/269989/assets/1598631366-24e662dfb18dd31c2587d385e32514ee/logo-small.png","large_icon":"https://269989.apps.zdusercontent.com/269989/assets/1598631366-24e662dfb18dd31c2587d385e32514ee/logo.png","screenshots":["https://269989.apps.zdusercontent.com/269989/assets/1598631366-24e662dfb18dd31c2587d385e32514ee/screenshot-0.png","https://269989.apps.zdusercontent.com/269989/assets/1598631366-24e662dfb18dd31c2587d385e32514ee/screenshot-1.png","https://269989.apps.zdusercontent.com/269989/assets/1598631366-24e662dfb18dd31c2587d385e32514ee/screenshot-2.png"],"installation_count":15},{"id":270376,"name":"Macros Reporting and Management","state":"published","version":"1.10.0","framework_version":"2.0","parameters":[{"id":982239,"app_id":270376,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-24T19:22:55Z","updated_at":"2020-08-24T19:22:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":982238,"app_id":270376,"name":"clientApiToken","kind":"text","required":false,"position":1,"created_at":"2020-08-24T19:22:55Z","updated_at":"2020-08-24T19:22:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1824,"entity_id":270376,"app_id":270376,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-08-24T19:22:57.000Z","updated_at":"2020-08-24T19:22:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-126212766-1","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-24T19:22:54Z","updated_at":"2026-08-04T07:03:03Z","terms_conditions_url":null,"app_organization":{"id":2683,"name":"Pythia AI Inc. ","email":"hello@pythia.cc","website":"https://pythia.cc","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2020-08-24T19:22:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pythia.cc/pricing/report"},"location_names":["nav_bar"],"last_update_time":"2026-08-04T07:02:58Z","owner_id":269519,"author_name":"Pythia","author_email":"hello@pythia.cc","author_url":"https://pythia.cc","short_description":"Manage, audit, optimize, and safely restore Zendesk macros at scale.","long_description":"\u003cp\u003e\u003ca href=\"https://pythia.cc\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png\" alt=\"Pythia\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eManage, audit, and improve your Zendesk macros\u003c/h3\u003e\n\n\u003cp\u003eMacros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes.\u003c/p\u003e\n\n\u003cp\u003eTurn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eManage your macro library at scale\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eMacros Management\u003c/strong\u003e, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFind and organize macros quickly\u003c/strong\u003e across brands, groups, categories, status, usage, labels, and other attributes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk edit macros\u003c/strong\u003e to update titles, access, status, and multiple macro actions in one controlled flow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk reorder macros across multiple pages\u003c/strong\u003e, with filters applied, instead of rearranging macros one at a time.\u003c/li\u003e\n\u003cli\u003eSave the current table setup as \u003cstrong\u003ecustom views\u003c/strong\u003e, or use \u003cstrong\u003epredefined views\u003c/strong\u003e to find unused, low-impact, outdated, or recently changed macros.\u003c/li\u003e\n\u003cli\u003eSee exactly \u003cstrong\u003ewhen each macro was last used\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003ecustom labels\u003c/strong\u003e to mark macros for review, cleanup, approval, or deprecation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActivate, deactivate, label, delete, and update macros in bulk\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExport macros\u003c/strong\u003e for audits, cleanup projects, backups, or large-scale reviews.\u003c/li\u003e\n\u003cli\u003eKeep deleted macros visible for review instead of losing their context immediately.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eTrack every change with macro history\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eSee how each macro has changed over time with a clear, readable history.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReview when a macro was \u003cstrong\u003ecreated, updated, reordered, deleted, restored, or rolled back\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSee \u003cstrong\u003ewho made the change\u003c/strong\u003e and whether it came from Zendesk or Macros Reporting and Management.\u003c/li\u003e\n\u003cli\u003eCompare changes to comments, tags, ticket fields, access rules, status, and other macro actions.\u003c/li\u003e\n\u003cli\u003eAdd an optional reason when making changes through the app.\u003c/li\u003e\n\u003cli\u003eKeep a reliable audit trail for governance, troubleshooting, and internal reviews.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eRecover deleted macros and roll back changes\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eFix mistakes without losing visibility into what happened.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRestore a deleted macro as a new Zendesk macro\u003c/strong\u003e, with validation and a preview before anything is created.\u003c/li\u003e\n\u003cli\u003eNavigate between the original deleted macro and its restored copies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRoll back an existing macro to any earlier version\u003c/strong\u003e while keeping the same Zendesk macro ID.\u003c/li\u003e\n\u003cli\u003ePreview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state.\u003c/li\u003e\n\u003cli\u003ePreserve the full history chain — rollback creates a new latest version instead of removing newer history.\u003c/li\u003e\n\u003cli\u003eBuilt-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eUnderstand macro performance and adoption\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eUse detailed reporting to identify productivity gaps and improve how agents work with macros.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDiscover usage trends and adoption patterns\u003c/strong\u003e across teams and agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpot cherry-picking\u003c/strong\u003e and identify knowledge gaps through agent-level macro usage.\u003c/li\u003e\n\u003cli\u003eFind unused or underused macros and prioritize cleanup.\u003c/li\u003e\n\u003cli\u003eIdentify high-impact macros that need attention based on \u003cstrong\u003eOne-Touch Rate\u003c/strong\u003e and \u003cstrong\u003eSatisfaction Rate\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eDrill into individual macros to understand their performance in more detail.\u003c/li\u003e\n\u003cli\u003eConnect reporting data directly to management actions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMacros Management, macro history, deleted-macro recovery, and rollback are available as part of the \u003cstrong\u003ePro plan\u003c/strong\u003e.\u003cbr\u003e\nReporting capabilities are available on other paid plans; advanced management and versioning features require Pro.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart with a \u003cstrong\u003efree 14-day trial\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eCancel by uninstalling the app.\u003c/li\u003e\n\u003cli\u003eGet \u003cstrong\u003e50% off your first month\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eRestrict access to specific Zendesk \u003cstrong\u003egroups or roles\u003c/strong\u003e (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMacros Reporting and Management uses pay-as-you-go billing.\u003cbr\u003e\u003cbr\u003e\nPricing details: https://pythia.cc/pricing/report\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://pythia.cc/privacy\"\u003ePrivacy Policy\u003c/a\u003e | \u003ca href=\"https://pythia.cc/tos\"\u003eTerms of Service\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen Macros Reporting and Management in Zendesk.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e to authorize the app through Zendesk OAuth.\u003c/li\u003e\n\u003cli\u003eOnce connected, the app will begin syncing your macro data.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo manual Zendesk credentials or API tokens are required.\u003c/p\u003e\n\n\u003cp\u003eDuring the trial, you will have Pro plan enabled by default. Once the trial ends, you will be prompted to purchase the subscription to continue using the app.\u003c/p\u003e\n\n\u003cp\u003eFor further assistance, please contact us via hello@pythia.cc or the Zendesk widget in the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant notes\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e to start the trial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCancel\u003c/strong\u003e the trial \u003cstrong\u003eanytime\u003c/strong\u003e by simply uninstalling the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict access\u003c/strong\u003e to the app by setting permissions for specific Group(s) or Role(s) (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![Pythia](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png)](https://pythia.cc)\n\n### Manage, audit, and improve your Zendesk macros\n\nMacros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes.\n\nTurn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts.\n\n### **Manage your macro library at scale**\n\nWith **Macros Management**, you can:\n\n* **Find and organize macros quickly** across brands, groups, categories, status, usage, labels, and other attributes.\n* **Bulk edit macros** to update titles, access, status, and multiple macro actions in one controlled flow.\n* **Bulk reorder macros across multiple pages**, with filters applied, instead of rearranging macros one at a time.\n* Save the current table setup as **custom views**, or use **predefined views** to find unused, low-impact, outdated, or recently changed macros.\n* See exactly **when each macro was last used**.\n* Use **custom labels** to mark macros for review, cleanup, approval, or deprecation.\n* **Activate, deactivate, label, delete, and update macros in bulk**.\n* **Export macros** for audits, cleanup projects, backups, or large-scale reviews.\n* Keep deleted macros visible for review instead of losing their context immediately.\n\n### **Track every change with macro history**\n\nSee how each macro has changed over time with a clear, readable history.\n\n* Review when a macro was **created, updated, reordered, deleted, restored, or rolled back**.\n* See **who made the change** and whether it came from Zendesk or Macros Reporting and Management.\n* Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions.\n* Add an optional reason when making changes through the app.\n* Keep a reliable audit trail for governance, troubleshooting, and internal reviews.\n\n### **Recover deleted macros and roll back changes**\n\nFix mistakes without losing visibility into what happened.\n\n* **Restore a deleted macro as a new Zendesk macro**, with validation and a preview before anything is created.\n* Navigate between the original deleted macro and its restored copies.\n* **Roll back an existing macro to any earlier version** while keeping the same Zendesk macro ID.\n* Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state.\n* Preserve the full history chain — rollback creates a new latest version instead of removing newer history.\n* Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries.\n\n### **Understand macro performance and adoption**\n\nUse detailed reporting to identify productivity gaps and improve how agents work with macros.\n\n* **Discover usage trends and adoption patterns** across teams and agents.\n* **Spot cherry-picking** and identify knowledge gaps through agent-level macro usage.\n* Find unused or underused macros and prioritize cleanup.\n* Identify high-impact macros that need attention based on **One-Touch Rate** and **Satisfaction Rate**.\n* Drill into individual macros to understand their performance in more detail.\n* Connect reporting data directly to management actions.\n\nMacros Management, macro history, deleted-macro recovery, and rollback are available as part of the **Pro plan**.\nReporting capabilities are available on other paid plans; advanced management and versioning features require Pro.\n\n---\n\n### **Getting started**\n\n* Start with a **free 14-day trial**.\n* **No credit card required**.\n* Cancel by uninstalling the app.\n* Get **50% off your first month**.\n* Restrict access to specific Zendesk **groups or roles** ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n\nMacros Reporting and Management uses pay-as-you-go billing.  \nPricing details: https://pythia.cc/pricing/report\n\n[Privacy Policy](https://pythia.cc/privacy) | [Terms of Service](https://pythia.cc/tos)\n","raw_installation_instructions":"### Installation\n\n1. Install the app from the Zendesk Marketplace.\n2. Open Macros Reporting and Management in Zendesk.\n3. Click **Connect to Zendesk** to authorize the app through Zendesk OAuth.\n4. Once connected, the app will begin syncing your macro data.\n\nNo manual Zendesk credentials or API tokens are required.\n\nDuring the trial, you will have Pro plan enabled by default. Once the trial ends, you will be prompted to purchase the subscription to continue using the app.\n\nFor further assistance, please contact us via hello@pythia.cc or the Zendesk widget in the app.\n\n**Important notes**:\n\n* **No credit card required** to start the trial.\n* **Cancel** the trial **anytime** by simply uninstalling the app.\n* **Restrict access** to the app by setting permissions for specific Group(s) or Role(s) ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://270376.apps.zdusercontent.com/270376/assets/1784749629-15beb89348b1ad48232be7c9540505ce/logo-small.png","large_icon":"https://270376.apps.zdusercontent.com/270376/assets/1784749629-15beb89348b1ad48232be7c9540505ce/logo.png","screenshots":["https://270376.apps.zdusercontent.com/270376/assets/1784749629-15beb89348b1ad48232be7c9540505ce/screenshot-0.png","https://270376.apps.zdusercontent.com/270376/assets/1784749629-15beb89348b1ad48232be7c9540505ce/screenshot-1.png","https://270376.apps.zdusercontent.com/270376/assets/1784749629-15beb89348b1ad48232be7c9540505ce/screenshot-2.png"],"installation_count":112},{"id":271114,"name":"AVOXI","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-27T15:58:33Z","updated_at":"2026-02-18T21:33:15Z","terms_conditions_url":null,"app_organization":{"id":3327,"name":"AVOXI","email":"zendesk@avoxi.com","website":"https://www.avoxi.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-08-27T15:58:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.avoxi.com/pricing/"},"location_names":[],"last_update_time":"2026-02-18T21:33:13Z","owner_id":269519,"author_name":"AVOXI","author_email":"zendesk@avoxi.com","author_url":"https://www.avoxi.com/","short_description":"Link AVOXI and Zendesk to unify call and customer data, insights, and workflows","long_description":"\u003cp\u003eAVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers.\u003c/p\u003e\n\n\u003cp\u003eWith unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI\u0026#39;s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach.\u003c/p\u003e\n\n\u003cp\u003eAVOXI\u0026#39;s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://www.iubenda.com/privacy-policy/8179510/full-legal\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1: Initiate the Connection\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your AVOXI platform as an admin.\u003c/li\u003e\n\u003cli\u003eNavigate to the Data Integrations page.\u003c/li\u003e\n\u003cli\u003eLocate Zendesk and click the Connect button.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eStep 2: Configure Your Domain\u003c/p\u003e\n\n\u003cp\u003eIn the Manage tab of the Zendesk integration page:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your Domain (subdomain).\u003c/li\u003e\n\u003cli\u003eClick Connect.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote on Domains: The Domain is the unique subdomain of your Zendesk account (the first portion of your login URL).\u003c/p\u003e\n\n\u003cp\u003eFormat: https://(subdomain).zendesk.com\u003c/p\u003e\n\n\u003cp\u003eExample: If your URL is https://orgname.zendesk.com/, enter orgname.\u003c/p\u003e\n\n\u003cp\u003eStep 3: Authorize and Login\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the domain is submitted, you will be redirected to a new window.\u003c/li\u003e\n\u003cli\u003eLog in to your Zendesk account to authorize the connection.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIntegration Complete!\u003c/p\u003e\n\n\u003cp\u003eCongratulations, your AVOXI and Zendesk integration is now set up.\u003c/p\u003e\n\n\u003cp\u003eActivation: Perform a test call to change the status to Active.\u003c/p\u003e\n\n\u003cp\u003eCustomization: To update additional settings, select the Configuration tab at the top of the integration page.\u003c/p\u003e\n","raw_long_description":"AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers.\n\nWith unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI's 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach.\n\nAVOXI's global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.\n\nPrivacy policy: https://www.iubenda.com/privacy-policy/8179510/full-legal","raw_installation_instructions":"Step 1: Initiate the Connection\n\n1. Log in to your AVOXI platform as an admin.\n2. Navigate to the Data Integrations page.\n3. Locate Zendesk and click the Connect button.\n\nStep 2: Configure Your Domain\n\nIn the Manage tab of the Zendesk integration page:\n\n1. Enter your Domain (subdomain).\n2. Click Connect.\n\nNote on Domains: The Domain is the unique subdomain of your Zendesk account (the first portion of your login URL).\n\nFormat: https://(subdomain).zendesk.com\n\nExample: If your URL is https://orgname.zendesk.com/, enter orgname.\n\nStep 3: Authorize and Login\n\n1. Once the domain is submitted, you will be redirected to a new window.\n2. Log in to your Zendesk account to authorize the connection.\n\nIntegration Complete!\n\nCongratulations, your AVOXI and Zendesk integration is now set up.\n\nActivation: Perform a test call to change the status to Active.\n\nCustomization: To update additional settings, select the Configuration tab at the top of the integration page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://271114.apps.zdusercontent.com/271114/assets/1770743605-10012f84c527d812b00f0b875487b333/logo-small.png","large_icon":"https://271114.apps.zdusercontent.com/271114/assets/1770743605-10012f84c527d812b00f0b875487b333/logo.png","screenshots":["https://271114.apps.zdusercontent.com/271114/assets/1770743605-10012f84c527d812b00f0b875487b333/screenshot-0.png","https://271114.apps.zdusercontent.com/271114/assets/1770743605-10012f84c527d812b00f0b875487b333/screenshot-1.png","https://271114.apps.zdusercontent.com/271114/assets/1770743605-10012f84c527d812b00f0b875487b333/screenshot-2.png"],"installation_count":0},{"id":272462,"name":"Lifesaver","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":992997,"app_id":272462,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-04T01:13:41Z","updated_at":"2020-09-04T01:13:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":992996,"app_id":272462,"name":"add_tags","kind":"checkbox","required":false,"position":1,"created_at":"2020-09-04T01:13:41Z","updated_at":"2020-09-04T01:13:41Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":1846,"entity_id":272462,"app_id":272462,"amount":50,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HKaVHEJDVs0D1sscvzp5HiF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":684,"cost_type":"CostStripe","active":true,"created_at":"2020-09-04T01:13:44.000Z","updated_at":"2020-09-04T01:13:44.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-2","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-09-04T01:13:40Z","updated_at":"2025-04-04T00:05:55Z","terms_conditions_url":"https://zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[3,5,1,7],"date_published":"2020-09-04T01:13:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","top_bar","background"],"last_update_time":"2021-02-02T18:05:05Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"A simple notification system allowing agents to request lifesaving advice","long_description":"\u003cp\u003eThe Lifesaver app provides a simple and intuitive interface for agents to request help from other agents.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRequest help on a ticket from one or more agents\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotify agents when their assistance is requested\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTrack ongoing, withdrawn and resolved help requests on each ticket\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSend a request\u003c/h2\u003e\n\n\u003cp\u003eTo request help from another agent in your Zendesk account, click on the app’s Ask for help button when viewing an existing ticket.  Select the agents that you would like to notify and enter a message describing the type of assistance that you need.\u003c/p\u003e\n\n\u003ch2\u003eView requests\u003c/h2\u003e\n\n\u003cp\u003eWhenever an agent requests assistance from you, a notification will appear in your notification list.  These are displayed within the Top Bar in Zendesk Support.  Click on a notification to be redirected to the associated ticket.\u003c/p\u003e\n\n\u003ch2\u003eAction a request\u003c/h2\u003e\n\n\u003cp\u003eOnce you’ve viewed the ticket and the agent’s help request message (which is displayed in the ticket sidebar), you can decide whether or not you’re able to help.  Let the agent know either in person or by updating the ticket (perhaps with an Internal Note).  If you don’t want to be notified about this request anymore, you can remove yourself from the request by clicking on the Remove button next to your name.\u003c/p\u003e\n\n\u003cp\u003eAs the agent that submitted the help request, you can withdraw or resolve the ticket at any time by clicking on the corresponding buttons in the app.  If all notified agents are removed from a help request, it can be withdrawn by anyone.  Whenever a help request is withdrawn or resolved, an Internal Note is added to the ticket recording the date, time and person that closed the request and all agent notifications are removed.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"mailto:contact@zenplates.co\"\u003econtact us\u003c/a\u003e as we value your feedback.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app through the Zendesk App Marketplace and it will be available for use immediately.\u003c/p\u003e\n\n\u003cp\u003eEnable the \u003cstrong\u003eAdd tags\u003c/strong\u003e settings to apply tags to the ticket when a help request is withdrawn or resolved.\u003c/p\u003e\n","raw_long_description":"The Lifesaver app provides a simple and intuitive interface for agents to request help from other agents.\n\n* Request help on a ticket from one or more agents\n\n* Notify agents when their assistance is requested\n\n* Track ongoing, withdrawn and resolved help requests on each ticket\n\n##Send a request\n\nTo request help from another agent in your Zendesk account, click on the app’s Ask for help button when viewing an existing ticket.  Select the agents that you would like to notify and enter a message describing the type of assistance that you need.\n\n##View requests\n\nWhenever an agent requests assistance from you, a notification will appear in your notification list.  These are displayed within the Top Bar in Zendesk Support.  Click on a notification to be redirected to the associated ticket.\n\n##Action a request\n\nOnce you’ve viewed the ticket and the agent’s help request message (which is displayed in the ticket sidebar), you can decide whether or not you’re able to help.  Let the agent know either in person or by updating the ticket (perhaps with an Internal Note).  If you don’t want to be notified about this request anymore, you can remove yourself from the request by clicking on the Remove button next to your name.\n\nAs the agent that submitted the help request, you can withdraw or resolve the ticket at any time by clicking on the corresponding buttons in the app.  If all notified agents are removed from a help request, it can be withdrawn by anyone.  Whenever a help request is withdrawn or resolved, an Internal Note is added to the ticket recording the date, time and person that closed the request and all agent notifications are removed.\n\nIf you have questions or thoughts about how to improve this app, please [contact us](mailto:contact@zenplates.co) as we value your feedback.","raw_installation_instructions":"Install the app through the Zendesk App Marketplace and it will be available for use immediately.\n\nEnable the **Add tags** settings to apply tags to the ticket when a help request is withdrawn or resolved.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://272462.apps.zdusercontent.com/272462/assets/1610339030-ff0c7d3fcaf0299ba86c3d142eacb1da/logo-small.png","large_icon":"https://272462.apps.zdusercontent.com/272462/assets/1610339030-ff0c7d3fcaf0299ba86c3d142eacb1da/logo.png","screenshots":["https://272462.apps.zdusercontent.com/272462/assets/1610339030-ff0c7d3fcaf0299ba86c3d142eacb1da/screenshot-0.png","https://272462.apps.zdusercontent.com/272462/assets/1610339030-ff0c7d3fcaf0299ba86c3d142eacb1da/screenshot-1.png","https://272462.apps.zdusercontent.com/272462/assets/1610339030-ff0c7d3fcaf0299ba86c3d142eacb1da/screenshot-2.png"],"installation_count":1},{"id":272464,"name":"Easy Digital Downloads by Zenplates","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":993009,"app_id":272464,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-04T01:17:24Z","updated_at":"2020-09-04T01:17:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":993004,"app_id":272464,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2020-09-04T01:17:23Z","updated_at":"2020-09-04T01:17:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":993005,"app_id":272464,"name":"key","kind":"text","required":true,"position":2,"created_at":"2020-09-04T01:17:23Z","updated_at":"2020-09-04T01:17:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":993006,"app_id":272464,"name":"token","kind":"text","required":true,"position":3,"created_at":"2020-09-04T01:17:23Z","updated_at":"2020-09-04T01:17:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":993007,"app_id":272464,"name":"https","kind":"checkbox","required":false,"position":4,"created_at":"2020-09-04T01:17:24Z","updated_at":"2020-09-04T01:17:24Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":993008,"app_id":272464,"name":"currency","kind":"text","required":true,"position":5,"created_at":"2020-09-04T01:17:24Z","updated_at":"2020-09-04T01:17:24Z","default_value":"$","secure":false,"scopes":null,"options":null}],"plans":[{"id":1848,"entity_id":272464,"app_id":272464,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HKaUKEJDVs0D1sscUn1eZmO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":686,"cost_type":"CostStripe","active":true,"created_at":"2020-09-04T01:17:27.000Z","updated_at":"2020-09-04T01:17:27.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-4","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-09-04T01:17:20Z","updated_at":"2025-04-04T00:05:55Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[3],"date_published":"2020-09-04T01:17:20Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2020-09-04T01:17:20Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://www.zenplates.co","short_description":"View customer and sale details from your Easy Digital Downloads store in Zendesk","long_description":"\u003cp\u003eThis Easy Digital Downloads integration app allows you to view customer, sale and product information from your Easy Digital Downloads store within the Zendesk Support ticket sidebar.\u003c/p\u003e\n\n\u003ch2\u003eView sales\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView all sales associated with a customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter the list of sales by a search term\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort the list of sales by ID, date or sale total\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eView sale details\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView details of all product line items for a given sale\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView sale payment history, including applicable taxes and discounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer details, including total downloads, purchases and spend\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to view customer, sale or product details within Easy Digital Downloads\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"mailto:contact@zenplates.co\"\u003econtact us\u003c/a\u003e as we value your feedback.\u003c/p\u003e\n\n\u003cp\u003eIf you need an app that supports any of the \u003ca href=\"https://easydigitaldownloads.com/downloads/\"\u003eofficial Easy Digital Downloads extensions\u003c/a\u003e or one custom-built to your requirements, feel free to submit a request to our \u003ca href=\"https://www.zenplates.co/services\"\u003eServices\u003c/a\u003e team.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up the Easy Digital Downloads app in your Zendesk instance:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGenerate a \u003ca href=\"https://docs.easydigitaldownloads.com/article/1131-edd-rest-api-introduction\"\u003eREST API key\u003c/a\u003e in your Easy Digital Downloads store, noting the Public Key and Token.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk App Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your store URL (e.g., https://www.mystore.com/) in the \u003cstrong\u003eStore URL\u003c/strong\u003e setting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Public Key from the first step in the \u003cstrong\u003ePublic Key\u003c/strong\u003e setting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Token from the first step in the \u003cstrong\u003eToken\u003c/strong\u003e setting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy the convenience of having Easy Digital Downloads customer and sale information at your fingertips in Zendesk Support!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This Easy Digital Downloads integration app allows you to view customer, sale and product information from your Easy Digital Downloads store within the Zendesk Support ticket sidebar.\n\n## View sales\n\n* View all sales associated with a customer\n\n* Filter the list of sales by a search term\n\n* Sort the list of sales by ID, date or sale total\n\n## View sale details\n\n* View details of all product line items for a given sale\n\n* View sale payment history, including applicable taxes and discounts\n\n* View customer details, including total downloads, purchases and spend\n\n* Click to view customer, sale or product details within Easy Digital Downloads\n\nIf you have questions or thoughts about how to improve this app, please [contact us](mailto:contact@zenplates.co) as we value your feedback.\n\nIf you need an app that supports any of the [official Easy Digital Downloads extensions](https://easydigitaldownloads.com/downloads/) or one custom-built to your requirements, feel free to submit a request to our [Services](https://www.zenplates.co/services) team.","raw_installation_instructions":"To set up the Easy Digital Downloads app in your Zendesk instance:\n\n1. Generate a [REST API key](https://docs.easydigitaldownloads.com/article/1131-edd-rest-api-introduction) in your Easy Digital Downloads store, noting the Public Key and Token.\n\n2. Install the app from the Zendesk App Marketplace.\n\n3. Enter your store URL (e.g., https://www.mystore.com/) in the **Store URL** setting.\n\n4. Enter the Public Key from the first step in the **Public Key** setting.\n\n5. Enter the Token from the first step in the **Token** setting.\n\n6. Enjoy the convenience of having Easy Digital Downloads customer and sale information at your fingertips in Zendesk Support!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://272464.apps.zdusercontent.com/272464/assets/1599182206-6968e6615868632518b7ecbe00dca92d/logo-small.png","large_icon":"https://272464.apps.zdusercontent.com/272464/assets/1599182206-6968e6615868632518b7ecbe00dca92d/logo.png","screenshots":["https://272464.apps.zdusercontent.com/272464/assets/1599182206-6968e6615868632518b7ecbe00dca92d/screenshot-0.png","https://272464.apps.zdusercontent.com/272464/assets/1599182206-6968e6615868632518b7ecbe00dca92d/screenshot-1.png","https://272464.apps.zdusercontent.com/272464/assets/1599182206-6968e6615868632518b7ecbe00dca92d/screenshot-2.png"],"installation_count":0},{"id":273938,"name":"WooCommerce by Zenplates","state":"published","version":"2.0.2","framework_version":"2.0","parameters":[{"id":997661,"app_id":273938,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-11T11:20:00Z","updated_at":"2020-09-11T11:20:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":997657,"app_id":273938,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2020-09-11T11:19:59Z","updated_at":"2020-09-11T11:19:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":997658,"app_id":273938,"name":"url","kind":"text","required":true,"position":2,"created_at":"2020-09-11T11:19:59Z","updated_at":"2020-09-11T11:19:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":997659,"app_id":273938,"name":"consumer_key","kind":"password","required":true,"position":3,"created_at":"2020-09-11T11:19:59Z","updated_at":"2020-09-11T11:19:59Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":997660,"app_id":273938,"name":"consumer_secret","kind":"password","required":true,"position":4,"created_at":"2020-09-11T11:20:00Z","updated_at":"2020-09-11T11:20:00Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2358072,"app_id":273938,"name":"editCustomer","kind":"checkbox","required":false,"position":5,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358073,"app_id":273938,"name":"editOrder","kind":"checkbox","required":false,"position":6,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358074,"app_id":273938,"name":"refundOrder","kind":"checkbox","required":false,"position":7,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358075,"app_id":273938,"name":"addOrderNotes","kind":"checkbox","required":false,"position":8,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358076,"app_id":273938,"name":"enableLinks","kind":"checkbox","required":false,"position":9,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358077,"app_id":273938,"name":"showCustomerMetrics","kind":"checkbox","required":false,"position":10,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2358078,"app_id":273938,"name":"addInternalNotes","kind":"checkbox","required":false,"position":11,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2358079,"app_id":273938,"name":"customFieldKeys","kind":"text","required":false,"position":12,"created_at":"2023-01-23T17:32:48Z","updated_at":"2023-01-23T17:32:48Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":1864,"entity_id":273938,"app_id":273938,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HKaTYEJDVs0D1ssYN65urXd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":690,"cost_type":"CostStripe","active":true,"created_at":"2020-09-11T11:20:02.000Z","updated_at":"2020-09-11T11:20:02.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-3","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-09-11T11:19:57Z","updated_at":"2026-04-07T13:56:05Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions#apps","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,5,18,16,17,15],"date_published":"2020-09-11T11:19:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-07T13:55:59Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"Manage customers and orders from your WooCommerce store in Zendesk Support","long_description":"\u003cp\u003eThis beautifully simple app gives you a comprehensive view of each customer and their order history, making it easy to provide personalized support and a better customer experience. You\u0026#39;ll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.\u003c/p\u003e\n\n\u003cp\u003eThere are no potentially risky plugins to install in your WordPress account and the app supports all native WooCommerce functionality and product types. Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your WooCommerce store.\u003c/p\u003e\n\n\u003ch4\u003eContextual information when it\u0026#39;s needed\u003c/h4\u003e\n\n\u003cp\u003eThe app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your WooCommerce store.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-3.png\" alt=\"View customers and their orders in WooCommerce\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eOn the Orders page you can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView all orders associated with the ticket requester\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for other customers and orders within WooCommerce\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter orders by ID or a search term\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort orders by ID or their created date\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-4.png\" alt=\"View order details\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eOn the Order page you can immediately access:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe order number, created date and status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll product line items in the order, including unit prices, quantities, subtotals and taxes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduct line item SKU and variation details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduct line item discounts and refunds\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll fee line items, including subtotals and applicable taxes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll shipping line items, including subtotals, taxes and the items contained in the shipment\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll refund lines associated with the order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDiscounts and coupons that have been applied to the order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe note left by the customer when placing the order, if present\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom meta data from the order (configurable through app settings)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder payment history, discounts, payments from the customer and any refunds\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhether the customer was a guest when then placed the order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer details including name, email address and billing/shipping information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer metrics including age of the account, lifetime value and average order value\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll notes associated with the order\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnterprise-grade features without the price tag\u003c/h4\u003e\n\n\u003cp\u003eBecause common actions can be performed within Zendesk without the need to switch tabs, you\u0026#39;ll be able to spend less time working on tickets and more time building better relationships with your customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-5.png\" alt=\"Update WooCommerce customers and orders from within Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eThis powerful app allows you to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate new customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit the details of an existing customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for and view the details of another customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChange the status of an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate the billing and shipping details of an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund an order (in part or in full)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApply coupons to an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd customer or private notes to an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink customers and orders to tickets in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick through to customers, orders and products within WooCommerce\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy order details to the ticket comment field or clipboard\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith much more on the way!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch4\u003eOne more thing\u003c/h4\u003e\n\n\u003cp\u003eDid you know that we can also improve your customers\u0026#39; ability to self-serve? If you\u0026#39;d like to reduce ticket volumes and increase overall after-sales customer satisfaction, check out our range of \u003ca href=\"https://www.zenplates.co/themes\"\u003eeasily configurable Zendesk Guide themes\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e as we value your feedback. We can also \u003ca href=\"https://www.zenplates.co/services\"\u003ebuild a custom Zendesk Support, Chat or Sell app\u003c/a\u003e that supports any of the \u003ca href=\"https://woocommerce.com/products/\"\u003eofficial WooCommerce extensions\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eData handling \u0026amp; privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to WooCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with WooCommerce’s API. No data passes through any other servers and there are not plugins to install. All data is encrypted in transit using HTTPS. Your WooCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and WooCommerce accounts. For more information, see the \u003ca href=\"https://www.zenplates.co/terms-and-conditions#apps\"\u003eZenplates Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up the WooCommerce app in your Zendesk account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGenerate a \u003ca href=\"https://docs.woocommerce.com/document/woocommerce-rest-api/\"\u003eREST API key\u003c/a\u003e in your WooCommerce store, noting the Consumer Key and Secret. Ensure you allow Read/Write permissions if you plan to allow customers and orders to be updated through the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app by starting a free 7 day trial through the Zendesk App Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the domain of your WooCommerce store, which is the URL \u003cem\u003ewithout\u003c/em\u003e the \u003ccode\u003ehttps://\u003c/code\u003e and trailing slash. For example, \u003ccode\u003ewww.mystore.com\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the full URL of your WooCommerce store. For example, \u003ccode\u003ehttps://www.mystore.com\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Consumer Key and Secret from the first step.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the features that you\u0026#39;d like to have available through the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave time and effort and deliver a better customer experience by unlocking the power of WooCommerce within Zendesk!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have trouble connecting to your WooCommerce store, please ensure that \u003ca href=\"https://woocommerce.github.io/woocommerce-rest-api-docs/#requirements\"\u003epretty permalinks are enabled\u003c/a\u003e or contact our Support team at \u003ca href=\"mailto:support@zenplates.co\"\u003esupport@zenplates.co\u003c/a\u003e for assistance.\u003c/p\u003e\n","raw_long_description":"This beautifully simple app gives you a comprehensive view of each customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.\n\nThere are no potentially risky plugins to install in your WordPress account and the app supports all native WooCommerce functionality and product types. Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your WooCommerce store.\n\n#### Contextual information when it's needed\n\nThe app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your WooCommerce store.\n\n![View customers and their orders in WooCommerce](https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-3.png)\n\n### On the Orders page you can:\n\n* View all orders associated with the ticket requester\n\n* Search for other customers and orders within WooCommerce\n\n* Filter orders by ID or a search term\n\n* Sort orders by ID or their created date\n\n![View order details](https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-4.png)\n\n### On the Order page you can immediately access:\n\n* The order number, created date and status\n\n* All product line items in the order, including unit prices, quantities, subtotals and taxes\n\n* Product line item SKU and variation details\n\n* Product line item discounts and refunds\n\n* All fee line items, including subtotals and applicable taxes\n\n* All shipping line items, including subtotals, taxes and the items contained in the shipment\n\n* All refund lines associated with the order\n\n* Discounts and coupons that have been applied to the order\n\n* The note left by the customer when placing the order, if present\n\n* Custom meta data from the order (configurable through app settings)\n\n* Order payment history, discounts, payments from the customer and any refunds\n\n* Whether the customer was a guest when then placed the order\n\n* Customer details including name, email address and billing/shipping information\n\n* Customer metrics including age of the account, lifetime value and average order value\n\n* All notes associated with the order\n\n#### Enterprise-grade features without the price tag\n\nBecause common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers.\n\n![Update WooCommerce customers and orders from within Zendesk](https://www.zenplates.co/assets/images/marketplace/woocommerce/screenshot-5.png)\n\n### This powerful app allows you to:\n\n* Create new customers\n\n* Edit the details of an existing customer\n\n* Search for and view the details of another customer\n\n* Change the status of an order\n\n* Update the billing and shipping details of an order\n\n* Refund an order (in part or in full)\n\n* Apply coupons to an order\n\n* Add customer or private notes to an order\n\n* Link customers and orders to tickets in Zendesk\n\n* Click through to customers, orders and products within WooCommerce\n\n* Copy order details to the ticket comment field or clipboard\n\n**With much more on the way!**\n\n#### One more thing\n\nDid you know that we can also improve your customers' ability to self-serve? If you'd like to reduce ticket volumes and increase overall after-sales customer satisfaction, check out our range of [easily configurable Zendesk Guide themes](https://www.zenplates.co/themes).\n\nIf you have questions or thoughts about how to improve this app, please [contact us](https://www.zenplates.co/contact-us) as we value your feedback. We can also [build a custom Zendesk Support, Chat or Sell app](https://www.zenplates.co/services) that supports any of the [official WooCommerce extensions](https://woocommerce.com/products/).\n\n#### Data handling \u0026 privacy\n\nThis app connects your Zendesk account to WooCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with WooCommerce’s API. No data passes through any other servers and there are not plugins to install. All data is encrypted in transit using HTTPS. Your WooCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and WooCommerce accounts. For more information, see the [Zenplates Terms and Conditions](https://www.zenplates.co/terms-and-conditions#apps).","raw_installation_instructions":"To set up the WooCommerce app in your Zendesk account:\n\n1. Generate a [REST API key](https://docs.woocommerce.com/document/woocommerce-rest-api/) in your WooCommerce store, noting the Consumer Key and Secret. Ensure you allow Read/Write permissions if you plan to allow customers and orders to be updated through the app.\n\n2. Install the app by starting a free 7 day trial through the Zendesk App Marketplace.\n\n3. Enter the domain of your WooCommerce store, which is the URL _without_ the `https://` and trailing slash. For example, `www.mystore.com`.\n\n4. Enter the full URL of your WooCommerce store. For example, `https://www.mystore.com`.\n\n5. Enter the Consumer Key and Secret from the first step.\n\n6. Enable the features that you'd like to have available through the app.\n\n7. 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See this article for further information about installing Zendesk apps: [Managing your installed apps](https://support.zendesk.com/hc/articles/203662486-Managing-your-installed-apps).\n- Once you have installed the app, you can find it by pressing the 'Apps' button on any Zendesk ticket view.\n- You can now log in to Todoist and start creating tasks for your tickets. If you don't already have a Todoist account you can sign up for free at: [https://todoist.com](https://todoist.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://275167.apps.zdusercontent.com/275167/assets/1600694854-3fe2a5ef8330d1bdfef5b608638609bd/logo-small.png","large_icon":"https://275167.apps.zdusercontent.com/275167/assets/1600694854-3fe2a5ef8330d1bdfef5b608638609bd/logo.png","screenshots":["https://275167.apps.zdusercontent.com/275167/assets/1600694854-3fe2a5ef8330d1bdfef5b608638609bd/screenshot-0.png","https://275167.apps.zdusercontent.com/275167/assets/1600694854-3fe2a5ef8330d1bdfef5b608638609bd/screenshot-1.png","https://275167.apps.zdusercontent.com/275167/assets/1600694854-3fe2a5ef8330d1bdfef5b608638609bd/screenshot-2.png"],"installation_count":143},{"id":275316,"name":"Smart End-Users 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You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":90,"cost_type":"CostOneOff","active":true,"created_at":"2020-12-08T03:42:45.000Z","updated_at":"2020-12-08T03:42:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1872,"entity_id":275742,"app_id":275742,"amount":50000,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":62,"cost_type":"CostOneOff","active":false,"created_at":"2020-09-21T11:40:08.000Z","updated_at":"2020-09-21T11:40:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-7","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-09-21T11:40:05Z","updated_at":"2026-04-06T21:51:50Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[2],"date_published":"2020-09-21T11:40:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-04-06T21:51:44Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"Import users, group, organizations and tickets into Zendesk Support.","long_description":"\u003ch2\u003eImports made easy\u003c/h2\u003e\n\n\u003cp\u003eNeed to import data into Zendesk but not sure where to begin? This app makes the process easy by providing you with an intuitive visual interface through which you can view, edit, sort and filter data safely \u003cem\u003ebefore\u003c/em\u003e importing a single record. The following object types can be \u003cstrong\u003ecreated or updated\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUsers (up to 50,000 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGroups (up to 100 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrganizations (up to 50,000 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets (up to 50,000 per import)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTicket comments and attachments are not currently supported but the app is flexible enough to support a variety of use-cases, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreating regular proactive ticket campaigns\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdating agent roles (or downgrading agents) in bulk due to seasonal staffing changes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFlagging tickets for inclusion in a business rule or report\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGeneral data imports\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnd much more!\u003c/p\u003e\n\n\u003ch2\u003eCreate\u003c/h2\u003e\n\n\u003cp\u003eThe first step is to create rows within the app using an interactive, editable table.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd individual rows manually or import many rows instantly from a CSV file\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit fields directly within the table\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive immediate visual feedback if a field value is invalid\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd, remove and reorder columns\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and delete rows in bulk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport selected columns and data to a CSV file, which can then be used as an import template\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eReview\u003c/h2\u003e\n\n\u003cp\u003eOnce you have populated the table with your data, you can review it before starting the actual import.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSort the table by any column\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter the table by keyword, against one or more columns\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToggle a view which shows only invalid rows\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eImport\u003c/h2\u003e\n\n\u003cp\u003eFinally, if you\u0026#39;re satisfied that the data is complete and accurate, you can import all rows with the click of a button.\u003c/p\u003e\n\n\u003cp\u003eA progress indicator will guide you through the import itself. When the import has finished you can download a completion report containing all data, the newly created record IDs and status information (created, updated or failed with details where necessary). After creating users you have the option of proceeding immediately to ticket creation.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.zenplates.co/zendesk-support-import-app\"\u003eMore detailed instructions\u003c/a\u003e are available, which include an overview of how to create CSV files for use with the app. Every purchase of the app also entitles you to premium support to help guide you through the process from start to finish.\u003c/p\u003e\n\n\u003cp\u003eIf you need to import categories, sections or articles into your Zendesk Guide Help Center consider using our \u003ca href=\"https://www.zendesk.com/apps/support/help-center-import/\"\u003eHelp Center Import App\u003c/a\u003e to speed up the process. We also offer an extensive collection of \u003ca href=\"https://www.zenplates.co/themes\"\u003ebeautiful and customizable Zendesk themes\u003c/a\u003e to take your customer self-service platform to the next level.\u003c/p\u003e\n\n\u003cp\u003eImporting data of all sorts into Zendesk doesn’t need to be complicated. Eliminate the guesswork and take control of your data today!\u003c/p\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the \u003ca href=\"https://www.zenplates.co/terms-and-conditions#apps\"\u003eZenplates Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app through the Zendesk App Marketplace and it will be available for use immediately.\u003c/p\u003e\n\n\u003cp\u003eThere are no settings to configure as everything is done through the app interface.  \u003ca href=\"https://apps.zenplates.co/zendesk-support-import-app\"\u003eInstructions for importing users, groups, organizations and tickets into Zendesk\u003c/a\u003e are available on our website and you can contact our \u003ca href=\"mailto:support@zenplates.co\"\u003eSupport team\u003c/a\u003e at any time if you require assistance.\u003c/p\u003e\n","raw_long_description":"## Imports made easy\n\nNeed to import data into Zendesk but not sure where to begin? This app makes the process easy by providing you with an intuitive visual interface through which you can view, edit, sort and filter data safely _before_ importing a single record. The following object types can be **created or updated**:\n\n* Users (up to 50,000 per import)\n\n* Groups (up to 100 per import)\n\n* Organizations (up to 50,000 per import)\n\n* Tickets (up to 50,000 per import)\n\nTicket comments and attachments are not currently supported but the app is flexible enough to support a variety of use-cases, including:\n\n* Creating regular proactive ticket campaigns\n\n* Updating agent roles (or downgrading agents) in bulk due to seasonal staffing changes\n\n* Flagging tickets for inclusion in a business rule or report\n\n* General data imports\n\nAnd much more!\n\n## Create\n\nThe first step is to create rows within the app using an interactive, editable table.\n\n* Add individual rows manually or import many rows instantly from a CSV file\n\n* Edit fields directly within the table\n\n* Receive immediate visual feedback if a field value is invalid\n\n* Add, remove and reorder columns\n\n* Select and delete rows in bulk\n\n* Export selected columns and data to a CSV file, which can then be used as an import template\n\n## Review\n\nOnce you have populated the table with your data, you can review it before starting the actual import.\n\n* Sort the table by any column\n\n* Filter the table by keyword, against one or more columns\n\n* Toggle a view which shows only invalid rows\n\n## Import\n\nFinally, if you're satisfied that the data is complete and accurate, you can import all rows with the click of a button.\n\nA progress indicator will guide you through the import itself. When the import has finished you can download a completion report containing all data, the newly created record IDs and status information (created, updated or failed with details where necessary). After creating users you have the option of proceeding immediately to ticket creation.\n\n[More detailed instructions](https://apps.zenplates.co/zendesk-support-import-app) are available, which include an overview of how to create CSV files for use with the app. Every purchase of the app also entitles you to premium support to help guide you through the process from start to finish.\n\nIf you need to import categories, sections or articles into your Zendesk Guide Help Center consider using our [Help Center Import App](https://www.zendesk.com/apps/support/help-center-import/) to speed up the process. We also offer an extensive collection of [beautiful and customizable Zendesk themes](https://www.zenplates.co/themes) to take your customer self-service platform to the next level.\n\nImporting data of all sorts into Zendesk doesn’t need to be complicated. Eliminate the guesswork and take control of your data today!\n\nThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the [Zenplates Terms and Conditions](https://www.zenplates.co/terms-and-conditions#apps).","raw_installation_instructions":"Install the app through the Zendesk App Marketplace and it will be available for use immediately.\n\nThere are no settings to configure as everything is done through the app interface.  [Instructions for importing users, groups, organizations and tickets into Zendesk](https://apps.zenplates.co/zendesk-support-import-app) are available on our website and you can contact our [Support team](mailto:support@zenplates.co) at any time if you require assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://275742.apps.zdusercontent.com/275742/assets/1774613300-34b520dbd1cc73d71aaf9656733ad58b/logo-small.png","large_icon":"https://275742.apps.zdusercontent.com/275742/assets/1774613300-34b520dbd1cc73d71aaf9656733ad58b/logo.png","screenshots":["https://275742.apps.zdusercontent.com/275742/assets/1774613300-34b520dbd1cc73d71aaf9656733ad58b/screenshot-0.png","https://275742.apps.zdusercontent.com/275742/assets/1774613300-34b520dbd1cc73d71aaf9656733ad58b/screenshot-1.png","https://275742.apps.zdusercontent.com/275742/assets/1774613300-34b520dbd1cc73d71aaf9656733ad58b/screenshot-2.png"],"installation_count":69},{"id":276098,"name":"Coveo Search","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1003881,"app_id":276098,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-22T18:54:55Z","updated_at":"2020-09-22T18:54:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1003878,"app_id":276098,"name":"organizationId","kind":"text","required":true,"position":1,"created_at":"2020-09-22T18:54:54Z","updated_at":"2020-09-22T18:54:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2094570,"app_id":276098,"name":"organizationSubdomain","kind":"text","required":true,"position":2,"created_at":"2022-07-29T16:45:19Z","updated_at":"2022-07-29T16:45:19Z","default_value":"search","secure":false,"scopes":null,"options":null},{"id":1003879,"app_id":276098,"name":"insightPanelFieldsAllowlist","kind":"text","required":false,"position":3,"created_at":"2020-09-22T18:54:54Z","updated_at":"2022-07-29T16:45:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1003880,"app_id":276098,"name":"insightPanelFieldsBlocklist","kind":"text","required":false,"position":4,"created_at":"2020-09-22T18:54:54Z","updated_at":"2022-07-29T16:45:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1874,"entity_id":276098,"app_id":276098,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-09-22T18:54:56.000Z","updated_at":"2020-09-22T18:54:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#004990","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-09-22T18:54:52Z","updated_at":"2026-02-02T17:59:09Z","terms_conditions_url":null,"app_organization":{"id":3484,"name":"Coveo","email":"coveoforzendesk@coveo.com","website":"www.coveo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,1],"date_published":"2020-09-22T18:54:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.coveo.com/en/integrations/zendesk-search"},"location_names":["ticket_sidebar","new_ticket_sidebar","top_bar"],"last_update_time":"2026-02-02T17:59:02Z","owner_id":269519,"author_name":"Coveo","author_email":"coveoforzendesk@coveo.com","author_url":"https://www.coveo.com/en/products/integrations/coveo-for-zendesk","short_description":"Coveo surfaces relevant content and recommendations from any source.","long_description":"\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eSurface relevant content and recommendations from any source to create a seamless Zendesk experience. Coveo\u0026#39;s Relevance Cloud™ combines connectivity, intelligent search, analytics and machine learning to deliver meaningful customer and employee experiences.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cp\u003eWith this integration, Coveo:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurely indexes content\u003c/strong\u003e from sources across your organization and delivers the most relevant results through AI-powered search and recommendations directly within Zendesk Support and Guide.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLeverages out-of-the-box machine learning\u003c/strong\u003e to recommend the most meaningful content to each person, in-context of where they interact, and at scale.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTracks complete user journeys\u003c/strong\u003e across interaction channels to fuel machine learning. This aggregated data provides insights into behavior, knowledge use, content gaps and other support KPIs.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eProven Results\u003c/h2\u003e\n\n\u003cp\u003eCoveo is proven to help companies like Medallia, RingCentral, and Informatica accelerate ROI through improvement of many service-related KPIs:\u003cbr\u003e\n- Case Deflection\u003cbr\u003e\n- Self-Service Success\u003cbr\u003e\n- Agent Productivity\u003cbr\u003e\n- First Call Resolution\u003cbr\u003e\n- Average Handling Time\u003c/p\u003e\n\n\u003cp\u003eCoveo is a leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search. Coveo has demonstrated enterprise scalability and results based on deployments at some of the largest leading and innovative technology customers.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eCoveo is committed to protecting your data. This app processes ticket and user information to provide contextual search results and recommendations. All data is transmitted securely using industry-standard encryption (TLS/SSL) and stored in accordance with SOC 2 Type II compliance standards.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling:\u003c/strong\u003e\u003cbr\u003e\n- Ticket metadata and custom fields are indexed to provide relevant search results\u003cbr\u003e\n- User interaction data is collected to improve machine learning models and search relevance\u003cbr\u003e\n- Data is processed and stored securely within Coveo\u0026#39;s cloud infrastructure\u003cbr\u003e\n- No customer data is shared with third parties for marketing purposes\u003cbr\u003e\n- Data retention policies align with your organization\u0026#39;s requirements\u003c/p\u003e\n\n\u003cp\u003eFor complete details on how we handle and protect your data, please review our \u003ca href=\"https://www.coveo.com/en/company/legal/privacy-and-security/privacy-notice\"\u003ePrivacy Notice\u003c/a\u003e. Visit our \u003ca href=\"https://trust.coveo.com/\"\u003eTrust Center\u003c/a\u003e for comprehensive information on compliance standards, security certifications, and whitepapers.\u003c/p\u003e\n\n\u003ch2\u003eHelpful Resources\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee what our customers are saying: \u003ca href=\"https://www.coveo.com/en/digital-heroes\"\u003eDigital Heroes\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eLearn more on \u003ca href=\"https://www.coveo.com\"\u003eCoveo\u0026#39;s home page\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eQuestions about the product or want to see it in action? Contact us at coveoforzendesk@coveo.com\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eContact a Coveo representative at coveoforzendesk@coveo.com to get started with your Coveo for Zendesk installation.\u003c/p\u003e\n","raw_long_description":"## Overview\n\nSurface relevant content and recommendations from any source to create a seamless Zendesk experience. Coveo's Relevance Cloud™ combines connectivity, intelligent search, analytics and machine learning to deliver meaningful customer and employee experiences.\n\n## Key Features\n\nWith this integration, Coveo:\n\n- **Securely indexes content** from sources across your organization and delivers the most relevant results through AI-powered search and recommendations directly within Zendesk Support and Guide.\n\n- **Leverages out-of-the-box machine learning** to recommend the most meaningful content to each person, in-context of where they interact, and at scale.\n\n- **Tracks complete user journeys** across interaction channels to fuel machine learning. This aggregated data provides insights into behavior, knowledge use, content gaps and other support KPIs.\n\n## Proven Results\n\nCoveo is proven to help companies like Medallia, RingCentral, and Informatica accelerate ROI through improvement of many service-related KPIs:\n- Case Deflection\n- Self-Service Success\n- Agent Productivity\n- First Call Resolution\n- Average Handling Time\n\nCoveo is a leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search. Coveo has demonstrated enterprise scalability and results based on deployments at some of the largest leading and innovative technology customers.\n\n## Data Privacy \u0026 Security\n\nCoveo is committed to protecting your data. This app processes ticket and user information to provide contextual search results and recommendations. All data is transmitted securely using industry-standard encryption (TLS/SSL) and stored in accordance with SOC 2 Type II compliance standards.\n\n**Data Handling:**\n- Ticket metadata and custom fields are indexed to provide relevant search results\n- User interaction data is collected to improve machine learning models and search relevance\n- Data is processed and stored securely within Coveo's cloud infrastructure\n- No customer data is shared with third parties for marketing purposes\n- Data retention policies align with your organization's requirements\n\nFor complete details on how we handle and protect your data, please review our [Privacy Notice](https://www.coveo.com/en/company/legal/privacy-and-security/privacy-notice). Visit our [Trust Center](https://trust.coveo.com/) for comprehensive information on compliance standards, security certifications, and whitepapers.\n\n## Helpful Resources\n\n- See what our customers are saying: [Digital Heroes](https://www.coveo.com/en/digital-heroes)\n- Learn more on [Coveo's home page](https://www.coveo.com)\n- Questions about the product or want to see it in action? Contact us at coveoforzendesk@coveo.com","raw_installation_instructions":"Contact a Coveo representative at coveoforzendesk@coveo.com to get started with your Coveo for Zendesk 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The developer team provides innovating applications.\u003c/p\u003e\n\n\u003cp\u003e“Synchronized by Synolia”, automatically synchronizes ticket fields information on the end-user record.\u003c/p\u003e\n\n\u003cp\u003eThis app collects useful information on the end-user view in a context broader than that of the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eExample:\u003c/em\u003e New phone number, postal address, Facebook account, Twitter account, preferred call-back time slot, title…\u003c/p\u003e\n\n\u003cp\u003eThe ticket information selected to be synchronized are immediately displayed on the end-user side after the ticket submission through the form or the web widget.\u003c/p\u003e\n\n\u003cp\u003eBenefits:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSaving of time in the data qualification on the end-user record (end of copy/paste)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eData quality\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch1\u003eYou just need to create the fields and manage which ones you want to synchronize in the administration view.\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate the user fields and the ticket fields you need to synchronize .Please see below the requirements to have a successful synchronization.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe synchronization works with all types of fields (dropdown, date, long text…)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBoth fields (ticket and end-user fields) must have the same type.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWarning: You must disable “Tags on users and organisations” (Admin/ Settings / Customers) to have the synchronization for dropdown fields. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe tickets tags can stay active. If “Tags on users and organisations” remains enabled, please do not synchronize dropdown fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo synchronize the standard user fields phone number, Twitter and Facebook accounts, you just need to create the ticket fields (you don’t need to duplicate them on the end-user record).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a check box named « Synchronized »: This field is required to launch the synchronization one time. You mustn’t display this field in any forms or put it as required for any of the agents or end-users.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet up the app\u0026#39;s name (such as « Synchronized ticket and user »)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf the check box « Show synchronized fields on the ticket view » : is enabled, the synchronized fields will be shown in read only, if not they will be hidden.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill the administration panel with the ticket ID field only for the synchronization of the standard fields: phone number, Twitter account, Facebook account. (the ticket field ID is a number)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill the administration panel with the ticket and user ID fields to synchronize your custom fields (the user id field is a string)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the « Update » button when finished\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA window in the sidebar automatically shows the information synchronized\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe synchronized tickets fields can’t be updated by the ticket, you can only update them on the end-user record.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Synolia and Zendesk have a very close partner relationship since 2015. \n\nThanks to its certified experts team and its strong experience, Synolia can manage every type of Zendesk clients' projects. The developer team provides innovating applications.\n\n“Synchronized by Synolia”, automatically synchronizes ticket fields information on the end-user record.\n\nThis app collects useful information on the end-user view in a context broader than that of the ticket.\n\n_Example:_ New phone number, postal address, Facebook account, Twitter account, preferred call-back time slot, title…\n\nThe ticket information selected to be synchronized are immediately displayed on the end-user side after the ticket submission through the form or the web widget.\n\nBenefits:\n\n- Saving of time in the data qualification on the end-user record (end of copy/paste)\n\n- Data quality","raw_installation_instructions":"# You just need to create the fields and manage which ones you want to synchronize in the administration view.\n\n- Create the user fields and the ticket fields you need to synchronize .Please see below the requirements to have a successful synchronization.\n\n- The synchronization works with all types of fields (dropdown, date, long text…)\n\n- Both fields (ticket and end-user fields) must have the same type.\n\n- Warning: You must disable “Tags on users and organisations” (Admin/ Settings / Customers) to have the synchronization for dropdown fields. \n\n- The tickets tags can stay active. If “Tags on users and organisations” remains enabled, please do not synchronize dropdown fields.\n\n- To synchronize the standard user fields phone number, Twitter and Facebook accounts, you just need to create the ticket fields (you don’t need to duplicate them on the end-user record).\n\n- Create a check box named « Synchronized »: This field is required to launch the synchronization one time. You mustn’t display this field in any forms or put it as required for any of the agents or end-users.\n\n- Install the app\n\n- Set up the app's name (such as « Synchronized ticket and user »)\n\n- If the check box « Show synchronized fields on the ticket view » : is enabled, the synchronized fields will be shown in read only, if not they will be hidden.\n\n- Fill the administration panel with the ticket ID field only for the synchronization of the standard fields: phone number, Twitter account, Facebook account. (the ticket field ID is a number)\n\n- Fill the administration panel with the ticket and user ID fields to synchronize your custom fields (the user id field is a string)\n\n- Click on the « Update » button when finished\n\n- A window in the sidebar automatically shows the information synchronized\n\n- The synchronized tickets fields can’t be updated by the ticket, you can only update them on the end-user record.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://276259.apps.zdusercontent.com/276259/assets/1608047392-22c61583ba871193793eb783b8393ee4/logo-small.png","large_icon":"https://276259.apps.zdusercontent.com/276259/assets/1608047392-22c61583ba871193793eb783b8393ee4/logo.png","screenshots":["https://276259.apps.zdusercontent.com/276259/assets/1608047392-22c61583ba871193793eb783b8393ee4/screenshot-0.png","https://276259.apps.zdusercontent.com/276259/assets/1608047392-22c61583ba871193793eb783b8393ee4/screenshot-1.png","https://276259.apps.zdusercontent.com/276259/assets/1608047392-22c61583ba871193793eb783b8393ee4/screenshot-2.png"],"installation_count":1},{"id":277149,"name":"Acefone VoIP Telephony","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1007276,"app_id":277149,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-28T07:09:44Z","updated_at":"2020-09-28T07:09:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1885,"entity_id":277149,"app_id":277149,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-09-28T07:09:46.000Z","updated_at":"2020-09-28T07:09:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-09-28T07:09:43Z","updated_at":"2025-04-04T00:05:58Z","terms_conditions_url":null,"app_organization":{"id":3468,"name":"Acefone","email":"support@acefone.com","website":"https://www.acefone.com/uk/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2020-09-28T07:09:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.acefone.com/plans-and-pricing/"},"location_names":["top_bar"],"last_update_time":"2021-05-12T20:32:14Z","owner_id":269519,"author_name":"Acefone","author_email":"contact@acefone.co.uk","author_url":"https://www.acefone.com/","short_description":"Add efficiency to your conversations with the Acefone extension for Zendesk \n\n","long_description":"\u003cp\u003e\u003cstrong\u003eDisclaimer: Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e. \u003c/p\u003e\n\n\u003cp\u003eAcefone offers hosted PBX solutions for modern organisations looking to have better conversations, build stronger relationships and streamline their processes. Our solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are. \u003c/p\u003e\n\n\u003cp\u003eWith the combined power of Acefone and Zendesk, get enhanced agent productivity and improved ticketing. All from a single screen. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSome of the benefits include:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWith one-click dial, eliminate manual dialling and get talking with just one click \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet instant pop-up alerts for incoming calls \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy auto-ticket generation for new leads; update it in real-time every call \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily create notes during live calls––keep them private or make them public and share with team members \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess detailed call records on an intuitive dashboard to see which calls were answered, call duration and more \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRecord all your calls and leverage these audio files for better training and dispute resolution \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse Zendesk’s extension for Acefone on any browser and any platform; no installation needed \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere’s what you get with the Acefone phone system:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe flexibility to scale up or down as and when you need it \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeep-data actionable insights that enable better business strategies \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e99.99% uptime and multiple backups so that your work never stops \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnd-to-end encryption and firewalls that keep your data safe always \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFeatures like call recording, monitoring and whispering for effective quality control \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn intuitive, user-friendly interface with all the important tabs on one screen \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFollow the instructions to install the app:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your \u003cstrong\u003eAcefone\u003c/strong\u003e account with your login details. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003eServices\u003c/strong\u003e tab from the left navigation pane. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose \u003cstrong\u003eIntegrations\u003c/strong\u003e from the sub-menu. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the \u003cstrong\u003eZendesk CRM\u003c/strong\u003e integration by toggling the switch. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce enabled, it appears in the \u003cstrong\u003eIntegrated Applications\u003c/strong\u003e section along with other enabled applications. Click on the \u003cstrong\u003eInstruction\u003c/strong\u003e button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIt opens up a new window displaying instructions to enable the integration. Click \u003cstrong\u003eEnable\u003c/strong\u003e button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThis opens up a dialogue box. Choose the user from the dropdown menu under \u003cstrong\u003eSelect User for Integration:\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow, install the Acefone VoIP Telephony application from the \u003cstrong\u003eZendesk\u003c/strong\u003e marketplace. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow, launch the app and click on the \u003cstrong\u003eSign In\u003c/strong\u003e button. Log in via the Acefone account for which the integration is enabled. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCongratulations! You have successfully integrated \u003cstrong\u003eZendesk CRM\u003c/strong\u003e with \u003cstrong\u003eAcefone\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":" **Disclaimer: Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**. \n\n Acefone offers hosted PBX solutions for modern organisations looking to have better conversations, build stronger relationships and streamline their processes. Our solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are. \n\n With the combined power of Acefone and Zendesk, get enhanced agent productivity and improved ticketing. All from a single screen. \n\n **Some of the benefits include:** \n\n * With one-click dial, eliminate manual dialling and get talking with just one click \n\n * Get instant pop-up alerts for incoming calls \n\n * Enjoy auto-ticket generation for new leads; update it in real-time every call \n\n * Easily create notes during live calls––keep them private or make them public and share with team members \n\n * Access detailed call records on an intuitive dashboard to see which calls were answered, call duration and more \n\n * Record all your calls and leverage these audio files for better training and dispute resolution \n\n * Use Zendesk’s extension for Acefone on any browser and any platform; no installation needed \n\n **Here’s what you get with the Acefone phone system:** \n\n * The flexibility to scale up or down as and when you need it \n\n * Deep-data actionable insights that enable better business strategies \n\n * 99.99% uptime and multiple backups so that your work never stops \n\n * End-to-end encryption and firewalls that keep your data safe always \n\n * Features like call recording, monitoring and whispering for effective quality control \n\n * An intuitive, user-friendly interface with all the important tabs on one screen \n\n","raw_installation_instructions":"**Follow the instructions to install the app:** \n\n 1. Log in to your **Acefone** account with your login details. \n\n 1. Click on the **Services** tab from the left navigation pane. \n\n 1. Choose **Integrations** from the sub-menu. \n\n 1. Enable the **Zendesk CRM** integration by toggling the switch. \n\n 1. Once enabled, it appears in the **Integrated Applications** section along with other enabled applications. Click on the **Instruction** button. \n\n 1. It opens up a new window displaying instructions to enable the integration. Click **Enable** button. \n\n 1. This opens up a dialogue box. Choose the user from the dropdown menu under **Select User for Integration:**.\n\n 1. Now, install the Acefone VoIP Telephony application from the **Zendesk** marketplace. \n\n 1. Now, launch the app and click on the **Sign In** button. Log in via the Acefone account for which the integration is enabled. \n\n Congratulations! You have successfully integrated **Zendesk CRM** with **Acefone**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://277149.apps.zdusercontent.com/277149/assets/1620719688-ea29a6602fce6b2ad4cea60bd0f9db26/logo-small.png","large_icon":"https://277149.apps.zdusercontent.com/277149/assets/1620719688-ea29a6602fce6b2ad4cea60bd0f9db26/logo.png","screenshots":["https://277149.apps.zdusercontent.com/277149/assets/1620719688-ea29a6602fce6b2ad4cea60bd0f9db26/screenshot-0.png","https://277149.apps.zdusercontent.com/277149/assets/1620719688-ea29a6602fce6b2ad4cea60bd0f9db26/screenshot-1.png","https://277149.apps.zdusercontent.com/277149/assets/1620719688-ea29a6602fce6b2ad4cea60bd0f9db26/screenshot-2.png"],"installation_count":4},{"id":277351,"name":"Auryc Session Replay","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1007883,"app_id":277351,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-29T03:14:41Z","updated_at":"2020-09-29T03:14:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1007880,"app_id":277351,"name":"siteid","kind":"text","required":true,"position":1,"created_at":"2020-09-29T03:14:40Z","updated_at":"2020-09-29T03:14:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1009457,"app_id":277351,"name":"apicode","kind":"text","required":true,"position":2,"created_at":"2020-09-30T22:57:17Z","updated_at":"2020-09-30T22:57:17Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1007882,"app_id":277351,"name":"sessionlimit","kind":"number","required":true,"position":3,"created_at":"2020-09-29T03:14:40Z","updated_at":"2020-09-29T03:14:40Z","default_value":"10","secure":false,"scopes":null,"options":null}],"plans":[{"id":1886,"entity_id":277351,"app_id":277351,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-09-29T03:14:42.000Z","updated_at":"2020-09-29T03:14:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-09-29T03:14:39Z","updated_at":"2025-04-04T00:05:58Z","terms_conditions_url":null,"app_organization":{"id":3498,"name":"Auryc Inc.","email":"jun.tong@auryc.com","website":"auryc.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-09-29T03:14:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.auryc.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-10-06T20:17:57Z","owner_id":269519,"author_name":"Auryc","author_email":"support@auryc.com","author_url":"https://www.auryc.com","short_description":"Easily watch sessions of the users submitting the tickets.","long_description":"\u003cp\u003eAuryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. \u003cbr\u003e\nWe are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. \u003c/p\u003e\n\n\u003cp\u003eAuryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.\u003c/p\u003e\n\n\u003cp\u003eThe Auryc App for Zendesk allows you to watch the sessions for the customer who submits a ticket, as long as their email address is sent as an identity or as the email user property to Auryc.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstructions\u003c/h1\u003e\n\n\u003ch2\u003eBefore Installation\u003c/h2\u003e\n\n\u003cp\u003ePrior to installation, please obtain your Site ID and API token from the Auryc portal -\u0026gt; Project Settings -\u0026gt; Installation Guide -\u0026gt; Integration.\u003c/p\u003e\n\n\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e Find the Auryc App in the Zendesk App store and install the Auryc widget to your Zendesk account.\u003c/li\u003e\n\u003cli\u003e Enter your Site ID and API token obtained from the Auryc Portal.\u003c/li\u003e\n\u003cli\u003e (Optional) Enter the maximum number of matching sessions that you would like to see in the Limit field.\u003c/li\u003e\n\u003cli\u003e Click Update to save these settings.\u003c/li\u003e\n\u003cli\u003e Make sure the user’s email is sent to Auryc either as an identity or as the ‘email’ user property:- auryc.identify(\u0026#39;abc@example.com\u0026#39;)- auryc.addUserProperties({\u0026#39;email\u0026#39;:\u0026#39;abc@example.com\u0026#39;});\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. \nWe are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. \n\nAuryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.\n\nThe Auryc App for Zendesk allows you to watch the sessions for the customer who submits a ticket, as long as their email address is sent as an identity or as the email user property to Auryc.","raw_installation_instructions":"# Instructions\n\n## Before Installation\nPrior to installation, please obtain your Site ID and API token from the Auryc portal -\u003e Project Settings -\u003e Installation Guide -\u003e Integration.\n\n## Installation\n1.  Find the Auryc App in the Zendesk App store and install the Auryc widget to your Zendesk account.\n2.  Enter your Site ID and API token obtained from the Auryc Portal.\n3.  (Optional) Enter the maximum number of matching sessions that you would like to see in the Limit field.\n4.  Click Update to save these settings.\n5.  Make sure the user’s email is sent to Auryc either as an identity or as the ‘email’ user property:- auryc.identify('abc@example.com')- auryc.addUserProperties({'email':'abc@example.com'});","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://277351.apps.zdusercontent.com/277351/assets/1602015181-55900baca7e3bb02723f23639ac8d4d8/logo-small.png","large_icon":"https://277351.apps.zdusercontent.com/277351/assets/1602015181-55900baca7e3bb02723f23639ac8d4d8/logo.png","screenshots":["https://277351.apps.zdusercontent.com/277351/assets/1602015181-55900baca7e3bb02723f23639ac8d4d8/screenshot-0.png","https://277351.apps.zdusercontent.com/277351/assets/1602015181-55900baca7e3bb02723f23639ac8d4d8/screenshot-1.png","https://277351.apps.zdusercontent.com/277351/assets/1602015181-55900baca7e3bb02723f23639ac8d4d8/screenshot-2.png"],"installation_count":0},{"id":277522,"name":"CallWe","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":1008585,"app_id":277522,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-29T14:40:54Z","updated_at":"2020-09-29T14:40:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1008584,"app_id":277522,"name":"callwe_url","kind":"text","required":true,"position":1,"created_at":"2020-09-29T14:40:53Z","updated_at":"2020-09-29T14:40:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1887,"entity_id":277522,"app_id":277522,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-09-29T14:40:55.000Z","updated_at":"2020-09-29T14:40:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-09-29T14:40:52Z","updated_at":"2025-04-04T00:05:58Z","terms_conditions_url":null,"app_organization":{"id":3506,"name":"Callwe.io","email":"atendimento@callwe.io","website":"www.callwe.io","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1,3],"date_published":"2020-09-29T14:40:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://callwe.io/"},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2022-02-18T17:56:35Z","owner_id":269519,"author_name":"CallWe","author_email":"operacional@callwe.io","author_url":"https://callwe.io","short_description":"CallWe Agent Panel widget for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing/\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e CallWe is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. CallWe offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from CallWe using this widget\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app, set up the CallWe app to be use:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to manage app screen\u003c/li\u003e\n\u003cli\u003eClick on CallWe Settings\u003c/li\u003e\n\u003cli\u003eClick on \u0026quot;Change settings\u0026quot;\u003c/li\u003e\n\u003cli\u003eUpdate the \u0026quot;CallWe URL\u0026quot;, example: https://example.callwe.io\u003c/li\u003e\n\u003cli\u003eClick on \u0026quot;Update\u0026quot; button\u003c/li\u003e\n\u003cli\u003eIn the top bar click on CallWe app and do login\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAfter these steps you be able to use the CallWe Phone.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with \"Talk - Partner Edition\" seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing/)).** CallWe is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. CallWe offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from CallWe using this widget","raw_installation_instructions":"After installing the app, set up the CallWe app to be use:\n\n* Go to manage app screen\n* Click on CallWe Settings\n* Click on \"Change settings\"\n* Update the \"CallWe URL\", example: https://example.callwe.io\n* Click on \"Update\" button\n* In the top bar click on CallWe app and do login\n\nAfter these steps you be able to use the CallWe Phone.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://277522.apps.zdusercontent.com/277522/assets/1645194116-fbe5ea649a8534f40a0a6fc413631f5d/logo-small.png","large_icon":"https://277522.apps.zdusercontent.com/277522/assets/1645194116-fbe5ea649a8534f40a0a6fc413631f5d/logo.png","screenshots":["https://277522.apps.zdusercontent.com/277522/assets/1645194116-fbe5ea649a8534f40a0a6fc413631f5d/screenshot-0.png","https://277522.apps.zdusercontent.com/277522/assets/1645194116-fbe5ea649a8534f40a0a6fc413631f5d/screenshot-1.png","https://277522.apps.zdusercontent.com/277522/assets/1645194116-fbe5ea649a8534f40a0a6fc413631f5d/screenshot-2.png"],"installation_count":50},{"id":277802,"name":"Macro Suggestions Orion","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1009422,"app_id":277802,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-09-30T18:59:56Z","updated_at":"2020-09-30T18:59:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1009421,"app_id":277802,"name":"orionDomain","kind":"text","required":true,"position":1,"created_at":"2020-09-30T18:59:56Z","updated_at":"2020-09-30T18:59:56Z","default_value":"https://macro-suggestions.orion-intelligence.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":1900,"entity_id":277802,"app_id":277802,"amount":395,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HUu14DhRBcLz3gdqkn93ebq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HUtiNDhRBcLz3gd","cost_id":694,"cost_type":"CostStripe","active":true,"created_at":"2020-09-30T18:59:58.000Z","updated_at":"2020-09-30T18:59:58.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-50713853-5","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-09-30T18:59:55Z","updated_at":"2025-04-04T00:05:58Z","terms_conditions_url":"https://www.orion-intelligence.com/legal","app_organization":{"id":2943,"name":"Orion","email":"info@orion-intelligence.com","website":"https://www.orion-intelligence.com/","country_code":"BE","stripe_account_id":"acct_1HUtiNDhRBcLz3gd","state":"unpublished"},"locations":[3],"date_published":"2020-09-30T18:59:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2020-10-23T16:32:04Z","owner_id":269519,"author_name":"Orion","author_email":"info@orion-intelligence.com","author_url":"https://macro-suggestions.orion-intelligence.com","short_description":"Power your CRM with Orion and reduce churn!","long_description":"\u003ch2\u003eHow does it work?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGet easy access to all your macros\u003c/strong\u003e\nThe app integrates in the sidebar next to your tickets and lets you search all your macros quickly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFaster response to tickets\u003c/strong\u003e\nNo more looking for the right macro. All your macros are right there where you need them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo configuration required\u003c/strong\u003e\nClick install and start using the app immediately. No configuration or extra steps needed before it’s operational.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick search through your macros\u003c/strong\u003e\nEasy search bar that lets you search all your macros quickly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePowered by Orion AI for maximal relevancy\u003c/strong\u003e\nYour searches are powered by Orion AI. This means that it learns from your interactions and helps you find relevant macros much easier.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePreview your macro\u003c/strong\u003e\nYou no longer need to memorise all your macros. Preview the contents of your macro right from the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eApply macro and finalise your ticket\u003c/strong\u003e\nClick to apply your macro, finalise your ticket and hit send!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy use the Macro Suggestions Orion app?\u003c/h2\u003e\n\n\u003cp\u003e\u003cem\u003eFor handling more customer questions ... faster\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKnow your customer\u003c/strong\u003e\nYou can only effectively reduce churn when you know the problems of your customers. Your customer service interactions are the ideal moment to capture this information!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the gates\u003c/strong\u003e\n75% of customers that have a problem never contact your customer service. These silent customers are responsible for the bulk of your customer churn. So motivate your customers to contact you and increase the number of interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient customer service\u003c/strong\u003e\nThe increase in customer interactions puts an extra load on your customer service center. Keep this load down by using tools to handle each question as efficient as possible. The \u003cem\u003eMacro Suggestions Orion\u003c/em\u003e app can help you with this by making your macros easily available.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstallation is easy:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app from the marketplace.\u003c/li\u003e\n\u003cli\u003eNo need to configure any parameters! You can leave the \u0026#39;Orion API endpoint\u0026#39; setting to the default value.\u003c/li\u003e\n\u003cli\u003eThe app is present in the ticket sidebar and you can start using it right away!\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## How does it work?\n- **Get easy access to all your macros**\nThe app integrates in the sidebar next to your tickets and lets you search all your macros quickly.\n- **Faster response to tickets**\nNo more looking for the right macro. All your macros are right there where you need them.\n- **No configuration required**\nClick install and start using the app immediately. No configuration or extra steps needed before it’s operational.\n- **Quick search through your macros**\nEasy search bar that lets you search all your macros quickly.\n- **Powered by Orion AI for maximal relevancy**\nYour searches are powered by Orion AI. This means that it learns from your interactions and helps you find relevant macros much easier.\n- **Preview your macro**\nYou no longer need to memorise all your macros. Preview the contents of your macro right from the app.\n- **Apply macro and finalise your ticket**\nClick to apply your macro, finalise your ticket and hit send!\n\n## Why use the Macro Suggestions Orion app?\n*For handling more customer questions ... faster*\n\n- **Know your customer**\nYou can only effectively reduce churn when you know the problems of your customers. Your customer service interactions are the ideal moment to capture this information!\n- **Open the gates**\n75% of customers that have a problem never contact your customer service. These silent customers are responsible for the bulk of your customer churn. So motivate your customers to contact you and increase the number of interactions.\n- **Efficient customer service**\nThe increase in customer interactions puts an extra load on your customer service center. Keep this load down by using tools to handle each question as efficient as possible. The *Macro Suggestions Orion* app can help you with this by making your macros easily available.","raw_installation_instructions":"Installation is easy:\n\n- Install the app from the marketplace.\n- No need to configure any parameters! You can leave the 'Orion API endpoint' setting to the default value.\n- The app is present in the ticket sidebar and you can start using it right away!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://277802.apps.zdusercontent.com/277802/assets/1603440407-03bbee7b3349c1c5d224434ae0069437/logo-small.png","large_icon":"https://277802.apps.zdusercontent.com/277802/assets/1603440407-03bbee7b3349c1c5d224434ae0069437/logo.png","screenshots":["https://277802.apps.zdusercontent.com/277802/assets/1603440407-03bbee7b3349c1c5d224434ae0069437/screenshot-0.png","https://277802.apps.zdusercontent.com/277802/assets/1603440407-03bbee7b3349c1c5d224434ae0069437/screenshot-1.png","https://277802.apps.zdusercontent.com/277802/assets/1603440407-03bbee7b3349c1c5d224434ae0069437/screenshot-2.png"],"installation_count":3},{"id":279849,"name":"Onna","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-10-09T23:54:50Z","updated_at":"2026-03-04T21:05:47Z","terms_conditions_url":null,"app_organization":{"id":3496,"name":"Onna","email":"support@onna.com","website":"https://onna.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-10-09T23:54:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://onna.com/pricing/"},"location_names":[],"last_update_time":"2022-05-26T17:03:58Z","owner_id":269519,"author_name":"Onna Team","author_email":"support@onna.com","author_url":"https://www.onna.com","short_description":"Onna is a Knowledge Integration Platform that unlocks enterprise knowledge.","long_description":"\u003cp\u003eOnna is a Knowledge Integration Platform that unlocks enterprise knowledge from today\u0026#39;s most popular workplace applications. We help businesses automate their enterprise needs such as eDiscovery, compliance, information governance, and more by centralizing and processing otherwise fragmented and unutilized knowledge from any number of our turnkey integrations. Organizations have total visibility and control over critical business knowledge from one place. \u003c/p\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnna acts as a central point of access for enterprise knowledge\u003c/li\u003e\n\u003cli\u003eOnna processes and indexes all tickets and attachments within Zendesk. Your environment will be fully searchable\u003c/li\u003e\n\u003cli\u003eReduces the time and effort taken to complete eDiscovery collections\u003c/li\u003e\n\u003cli\u003eThe platform can be deployed on the cloud or on-premise\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegration to over 25 different cloud applications, including enterprise sources, like Google Workspace, Office 365, and Slack. Additionally, users can collect from sources behind the firewall through a secure proxy or data directly from your desktop\u003c/li\u003e\n\u003cli\u003eAn advanced search that can be run across specific metadata fields in Zendesk such as ticket type, status, and labels\u003c/li\u003e\n\u003cli\u003eExport data in a defensible format for attorney review\u003c/li\u003e\n\u003cli\u003eOnna automatically processes data with natural language processing and OCR to make it fully searchable\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eThis integration requires access to Onna. You can learn more about Zendesk’s integration with Onna by visiting our Help Center (https://help.onna.com/hc/en-us/articles/4628427925148-How-to-collect-from-Zendesk)\u003c/p\u003e\n","raw_long_description":"Onna is a Knowledge Integration Platform that unlocks enterprise knowledge from today's most popular workplace applications. We help businesses automate their enterprise needs such as eDiscovery, compliance, information governance, and more by centralizing and processing otherwise fragmented and unutilized knowledge from any number of our turnkey integrations. Organizations have total visibility and control over critical business knowledge from one place. \n\n\n## Benefits\n\n- Onna acts as a central point of access for enterprise knowledge\n- Onna processes and indexes all tickets and attachments within Zendesk. Your environment will be fully searchable\n- Reduces the time and effort taken to complete eDiscovery collections\n- The platform can be deployed on the cloud or on-premise\n\n\n## Key features\n\n- Integration to over 25 different cloud applications, including enterprise sources, like Google Workspace, Office 365, and Slack. Additionally, users can collect from sources behind the firewall through a secure proxy or data directly from your desktop\n- An advanced search that can be run across specific metadata fields in Zendesk such as ticket type, status, and labels\n- Export data in a defensible format for attorney review\n- Onna automatically processes data with natural language processing and OCR to make it fully searchable\n","raw_installation_instructions":"This integration requires access to Onna. You can learn more about Zendesk’s integration with Onna by visiting our Help Center (https://help.onna.com/hc/en-us/articles/4628427925148-How-to-collect-from-Zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://279849.apps.zdusercontent.com/279849/assets/1653559000-3a585b4b0381a586d54224514c06a984/logo-small.png","large_icon":"https://279849.apps.zdusercontent.com/279849/assets/1653559000-3a585b4b0381a586d54224514c06a984/logo.png","screenshots":["https://279849.apps.zdusercontent.com/279849/assets/1653559000-3a585b4b0381a586d54224514c06a984/screenshot-0.png","https://279849.apps.zdusercontent.com/279849/assets/1653559000-3a585b4b0381a586d54224514c06a984/screenshot-1.png","https://279849.apps.zdusercontent.com/279849/assets/1653559000-3a585b4b0381a586d54224514c06a984/screenshot-2.png"],"installation_count":0},{"id":280579,"name":"Litlingo","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1016073,"app_id":280579,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-10-13T17:41:41Z","updated_at":"2020-10-13T17:41:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1908,"entity_id":280579,"app_id":280579,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-10-13T17:41:43.000Z","updated_at":"2020-10-13T17:41:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-10-13T17:41:40Z","updated_at":"2025-04-04T00:06:00Z","terms_conditions_url":null,"app_organization":{"id":3527,"name":"Litlingo","email":"blake@litlingo.com","website":"https://www.litlingo.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,3,4,9],"date_published":"2020-10-13T17:41:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.litlingo.com/"},"location_names":["background","ticket_sidebar","new_ticket_sidebar","modal"],"last_update_time":"2020-11-05T22:16:00Z","owner_id":269519,"author_name":"LitLingo Technologies","author_email":"support@litlingo.zendesk.com","author_url":"https://www.litlingo.com","short_description":"AI tools to automate workflows and improve the customer experience","long_description":"\u003cp\u003e\u003cstrong\u003eAbout LitLingo\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLitLingo is an AI and NLP technology platform that understands the nuance of language to provide businesses with automated workflows and real-time insights that inform decision making.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith LitLingo for Zendesk, support teams can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomate various Zendesk workflows (labeling, macros, ticket status, and more)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide context-relevant feedback to agents as they compose messages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd depth to reporting with sentiment analysis and other deep-learned models\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnsure consistency of messaging and brand voice across support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelp new agents with onboarding through active-training within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave thousands of dollars on your monthly support bill\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow Agents to focus on the most important problems that only a human can solve\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app in the Zendesk Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContact us at \u003ca href=\"support@litlingo.com\"\u003esupport@litlingo.com\u003c/a\u003e, or via \u003ca href=\"https://www.litlingo.com/ai-powered-zendesk/\"\u003eour website\u003c/a\u003e. We will get back to you soon with instructions to activate your free trial.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, navigate to any ticket. You should be able to see LitLingo under Apps.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**About LitLingo**\n\n LitLingo is an AI and NLP technology platform that understands the nuance of language to provide businesses with automated workflows and real-time insights that inform decision making.\n\n**With LitLingo for Zendesk, support teams can:**\n\n- Automate various Zendesk workflows (labeling, macros, ticket status, and more)\n\n- Provide context-relevant feedback to agents as they compose messages\n\n- Add depth to reporting with sentiment analysis and other deep-learned models\n\n- Ensure consistency of messaging and brand voice across support\n\n- Help new agents with onboarding through active-training within Zendesk\n\n- Save thousands of dollars on your monthly support bill\n\n- Allow Agents to focus on the most important problems that only a human can solve\n\n","raw_installation_instructions":"1. Install the app in the Zendesk Marketplace\n\n2. Contact us at [support@litlingo.com](support@litlingo.com), or via [our website](https://www.litlingo.com/ai-powered-zendesk/). We will get back to you soon with instructions to activate your free trial.\n\n3. Once installed, navigate to any ticket. You should be able to see LitLingo under Apps.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://280579.apps.zdusercontent.com/280579/assets/1604613862-427e177d38fbd4d6984671d64c1d3ec2/logo-small.png","large_icon":"https://280579.apps.zdusercontent.com/280579/assets/1604613862-427e177d38fbd4d6984671d64c1d3ec2/logo.png","screenshots":["https://280579.apps.zdusercontent.com/280579/assets/1604613862-427e177d38fbd4d6984671d64c1d3ec2/screenshot-0.png","https://280579.apps.zdusercontent.com/280579/assets/1604613862-427e177d38fbd4d6984671d64c1d3ec2/screenshot-1.png","https://280579.apps.zdusercontent.com/280579/assets/1604613862-427e177d38fbd4d6984671d64c1d3ec2/screenshot-2.png"],"installation_count":0},{"id":280695,"name":"CloudTalk for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1016282,"app_id":280695,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-10-14T09:03:55Z","updated_at":"2020-10-14T09:03:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1909,"entity_id":280695,"app_id":280695,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-10-14T09:03:56.000Z","updated_at":"2020-10-14T09:03:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":10,"average":5,"count":{"5":9,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-10-14T09:03:54Z","updated_at":"2026-05-29T20:10:54Z","terms_conditions_url":null,"app_organization":{"id":2461,"name":"CloudTalk","email":"support@cloudtalk.io","website":"https://www.cloudtalk.io/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,25],"date_published":"2020-10-14T09:03:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cloudtalk.io/pricing/"},"location_names":["top_bar"],"last_update_time":"2026-05-29T20:10:47Z","owner_id":269519,"author_name":"CloudTalk","author_email":"support@cloudtalk.io","author_url":"https://www.cloudtalk.io","short_description":"Auto-log every call, SMS \u0026 AI insights in your Zendesk tickets.","long_description":"\u003ch1\u003eCloudTalk for Support\u003c/h1\u003e\n\n\u003cp\u003eThis extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehere\u003c/a\u003e.  \u003c/p\u003e\n\n\u003ch2\u003eWhy Choose CloudTalk + Zendesk?\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnect with customers effortlessly.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nCloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks.  \u003c/p\u003e\n\n\u003cp\u003eEvery inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.cloudtalk.io/wp-content/uploads/2025/07/zendesk_marketplace_1.png\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eClick-to-Call from Any Ticket or Contact\u003c/h2\u003e\n\n\u003cp\u003eWith the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who\u0026#39;s calling before they pick up.  \u003c/p\u003e\n\n\u003ch2\u003eAI Insights in Every Zendesk Ticket\u003c/h2\u003e\n\n\u003cp\u003eWhen Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call.  \u003c/p\u003e\n\n\u003cp\u003eYour agents have full context before responding. Your support managers see trends across tickets without opening a separate tool.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cloudtalk.io/customer-stories/coachhub/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003eHow CoachHub increased productivity using CloudTalk and Zendesk\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eSMS in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eSend and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged.  \u003c/p\u003e\n\n\u003ch2\u003eVoiceAgent Calls\u003c/h2\u003e\n\n\u003cp\u003eTake automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.  \u003c/p\u003e\n\n\u003cp\u003eAI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cloudtalk.io/customer-stories/circle-gym/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003eHow Circle Gym Got 150% More Bookings with AI Voice Agents\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.cloudtalk.io/wp-content/uploads/2025/07/zendesk_marketplace_2.png\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eSave Time with Analytics and Automation\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorkflow Automation\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUse triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Analytics\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTrack metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Field Mapping for Zendesk Explore\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nCloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCall Flow Designer\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSet up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to get started?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSet up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required.  \u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://www.cloudtalk.io/demo-a/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003eSchedule a demo with our team\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eCloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our \u003ca href=\"https://www.cloudtalk.io/privacy-notice/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003ePrivacy Notice\u003c/a\u003e for full details.  \u003c/p\u003e\n\n\u003cp\u003eCheck out the video below for a quick tutorial:  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=VMiD7Mh8eVE\u0026utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003e\u003cimg src=\"https://img.youtube.com/vi/VMiD7Mh8eVE/maxresdefault.jpg\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eFirst, if you don\u0026#39;t have a CloudTalk account yet, create a 14-day free trial \u003ca href=\"https://www.cloudtalk.io/signup/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003ehere\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstalling the CTI\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall this app on your Zendesk instance.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the CloudTalk top bar icon and log in with CloudTalk credentials.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk Integration\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eFollow the steps described in our \u003ca href=\"https://help.cloudtalk.io/en/articles/3402805-how-do-i-configure-my-zendesk-integration?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003ehelp article\u003c/a\u003e to set up your data integration.  \u003c/p\u003e\n\n\u003cp\u003eTo learn more about how CloudTalk works with Zendesk, check out our \u003ca href=\"https://www.cloudtalk.io/zendesk-call-center-integration/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral\"\u003eintegration overview\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# CloudTalk for Support  \n\nThis extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more [here](https://www.zendesk.com/pricing).  \n\n## Why Choose CloudTalk + Zendesk?  \n\n**Connect with customers effortlessly.**  \nCloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks.  \n\nEvery inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions.  \n\n![](https://www.cloudtalk.io/wp-content/uploads/2025/07/zendesk_marketplace_1.png)  \n\n## Click-to-Call from Any Ticket or Contact  \n\nWith the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who's calling before they pick up.  \n\n## AI Insights in Every Zendesk Ticket  \n\nWhen Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call.  \n\nYour agents have full context before responding. Your support managers see trends across tickets without opening a separate tool.  \n\n[How CoachHub increased productivity using CloudTalk and Zendesk](https://www.cloudtalk.io/customer-stories/coachhub/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral)  \n\n## SMS in Zendesk  \n\nSend and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged.  \n\n## VoiceAgent Calls  \n\nTake automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.  \n\nAI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data.  \n\n[How Circle Gym Got 150% More Bookings with AI Voice Agents](https://www.cloudtalk.io/customer-stories/circle-gym/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral)  \n\n![](https://www.cloudtalk.io/wp-content/uploads/2025/07/zendesk_marketplace_2.png)  \n\n## Save Time with Analytics and Automation  \n\n**Workflow Automation**  \nUse triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk.  \n\n**Advanced Analytics**  \nTrack metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience.  \n\n**Custom Field Mapping for Zendesk Explore**  \nCloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place.  \n\n**Call Flow Designer**  \nSet up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk.  \n\n**Ready to get started?**  \nSet up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required.  \n\n👉 [Schedule a demo with our team](https://www.cloudtalk.io/demo-a/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral)  \n\n**Data Disclosure**  \n\nCloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our [Privacy Notice](https://www.cloudtalk.io/privacy-notice/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral) for full details.  \n\nCheck out the video below for a quick tutorial:  \n\n[![](https://img.youtube.com/vi/VMiD7Mh8eVE/maxresdefault.jpg)](https://www.youtube.com/watch?v=VMiD7Mh8eVE\u0026utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral)","raw_installation_instructions":"**Getting started**  \n\nFirst, if you don't have a CloudTalk account yet, create a 14-day free trial [here](https://www.cloudtalk.io/signup/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral).  \n\n**Installing the CTI**  \n\n1. Install this app on your Zendesk instance.  \n2. Navigate to the CloudTalk top bar icon and log in with CloudTalk credentials.  \n\n**Zendesk Integration**  \n\nFollow the steps described in our [help article](https://help.cloudtalk.io/en/articles/3402805-how-do-i-configure-my-zendesk-integration?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral) to set up your data integration.  \n\nTo learn more about how CloudTalk works with Zendesk, check out our [integration overview](https://www.cloudtalk.io/zendesk-call-center-integration/?utm_campaign=15782171-Zendesk%20Marketplace\u0026utm_source=zendesk_marketplace\u0026utm_medium=referral).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://280695.apps.zdusercontent.com/280695/assets/1776936401-5fe74c706ea30373a006124b3007de1d/support/logo-small.png","large_icon":"https://280695.apps.zdusercontent.com/280695/assets/1776936401-5fe74c706ea30373a006124b3007de1d/support/logo.png","screenshots":["https://280695.apps.zdusercontent.com/280695/assets/1776936401-5fe74c706ea30373a006124b3007de1d/support/screenshot-0.png","https://280695.apps.zdusercontent.com/280695/assets/1776936401-5fe74c706ea30373a006124b3007de1d/support/screenshot-1.png","https://280695.apps.zdusercontent.com/280695/assets/1776936401-5fe74c706ea30373a006124b3007de1d/support/screenshot-2.png"],"installation_count":110},{"id":283909,"name":"Trusted Returns","state":"published","version":"1.9","framework_version":"2.0","parameters":[{"id":1025674,"app_id":283909,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-10-28T20:34:03Z","updated_at":"2020-10-28T20:34:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1033151,"app_id":283909,"name":"subdomain","kind":"text","required":false,"position":1,"created_at":"2020-11-11T17:19:15Z","updated_at":"2025-03-19T15:43:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3193103,"app_id":283909,"name":"domain","kind":"text","required":false,"position":2,"created_at":"2025-03-19T15:43:11Z","updated_at":"2025-03-19T15:43:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1033152,"app_id":283909,"name":"graphqlApiKey","kind":"text","required":true,"position":3,"created_at":"2020-11-11T17:19:15Z","updated_at":"2025-03-19T15:43:11Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1033153,"app_id":283909,"name":"graphqlApiSecret","kind":"text","required":true,"position":4,"created_at":"2020-11-11T17:19:15Z","updated_at":"2026-06-17T00:05:42Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1930,"entity_id":283909,"app_id":283909,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-10-28T20:34:04.000Z","updated_at":"2020-10-28T20:34:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-10-28T20:34:00Z","updated_at":"2026-06-17T00:05:42Z","terms_conditions_url":null,"app_organization":{"id":3510,"name":"Trusted Returns","email":"support@trustedreturns.com","website":"https://trustedreturns.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-10-28T20:34:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://trustedreturns.com/en/contact"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-17T00:05:36Z","owner_id":269519,"author_name":"Trusted Returns GmbH","author_email":"support@returns.cloud","author_url":"https://trustedreturns.com","short_description":"Displays Returns Order details.","long_description":"\u003cp\u003eTrusted Returns is the IT platform which changes a negative return event into a positive consumer experience, whilst increasing revenue and creating savings for retailers.\u003c/p\u003e\n\n\u003cp\u003eThe platform is embedded into an ecosystem which offers one technical and commercial interface in order to consolidate all IT processes and operational aspects of returns handling.\u003c/p\u003e\n\n\u003cp\u003eTrusted Returns Zendesk integration helps your customer support team be more productive by showing the corresponding Return Order data - Sales Order number, chosen Return Option, list of Items to be returned, tracking numbers etc.\u003c/p\u003e\n\n\u003cp\u003eData Disclosure\u003c/p\u003e\n\n\u003cp\u003eThis application does not collect, sell, share, or permanently store personal data from Zendesk users or customers.\u003c/p\u003e\n\n\u003cp\u003eData Accessed\u003c/p\u003e\n\n\u003cp\u003eWhen the application is used within Zendesk, it may access the following information from the currently viewed Zendesk ticket:\u003c/p\u003e\n\n\u003cp\u003eZendesk ticket ID\u003cbr\u003e\nZendesk account/subdomain identifier\u003cbr\u003e\nInformation necessary to identify the current ticket context\u003cbr\u003e\nPurpose of Data Processing\u003c/p\u003e\n\n\u003cp\u003eThe accessed information is used solely to:\u003c/p\u003e\n\n\u003cp\u003eQuery the application\u0026#39;s backend API\u003cbr\u003e\nDetermine whether an external record exists that is associated with the current Zendesk ticket\u003cbr\u003e\nDisplay the matching information to the Zendesk agent within the app interface\u003cbr\u003e\nData Storage\u003c/p\u003e\n\n\u003cp\u003eThe application does not permanently store Zendesk ticket data, customer information, or agent information.\u003c/p\u003e\n\n\u003cp\u003eAny ticket-related information transmitted to the backend API is processed only for the purpose of fulfilling the request and returning the corresponding result.\u003c/p\u003e\n\n\u003cp\u003eThird-Party Sharing\u003c/p\u003e\n\n\u003cp\u003eThe application does not sell, rent, or share Zendesk data with third parties.\u003c/p\u003e\n\n\u003cp\u003eData Retention\u003c/p\u003e\n\n\u003cp\u003eNo Zendesk ticket or customer data is retained by the application beyond the time required to process the request and return a response.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these \u003cstrong\u003e3 simple steps\u003c/strong\u003e to configure \u003cstrong\u003eTrusted Returns\u003c/strong\u003e widget with Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall\u003c/strong\u003e the app\u003c/li\u003e\n\u003cli\u003eGo to Your Trusted Returns account and \u003cstrong\u003ecreate\u003c/strong\u003e a new Zendesk integration\u003c/li\u003e\n\u003cli\u003eCopy and paste the \u003cstrong\u003eAPI access credentials\u003c/strong\u003e (subdomain, key \u0026amp; secret) from Trusted Returns Zendesk integration widget page\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Trusted Returns is the IT platform which changes a negative return event into a positive consumer experience, whilst increasing revenue and creating savings for retailers.\n\nThe platform is embedded into an ecosystem which offers one technical and commercial interface in order to consolidate all IT processes and operational aspects of returns handling.\n\nTrusted Returns Zendesk integration helps your customer support team be more productive by showing the corresponding Return Order data - Sales Order number, chosen Return Option, list of Items to be returned, tracking numbers etc.\n\nData Disclosure\n\nThis application does not collect, sell, share, or permanently store personal data from Zendesk users or customers.\n\nData Accessed\n\nWhen the application is used within Zendesk, it may access the following information from the currently viewed Zendesk ticket:\n\nZendesk ticket ID\nZendesk account/subdomain identifier\nInformation necessary to identify the current ticket context\nPurpose of Data Processing\n\nThe accessed information is used solely to:\n\nQuery the application's backend API\nDetermine whether an external record exists that is associated with the current Zendesk ticket\nDisplay the matching information to the Zendesk agent within the app interface\nData Storage\n\nThe application does not permanently store Zendesk ticket data, customer information, or agent information.\n\nAny ticket-related information transmitted to the backend API is processed only for the purpose of fulfilling the request and returning the corresponding result.\n\nThird-Party Sharing\n\nThe application does not sell, rent, or share Zendesk data with third parties.\n\nData Retention\n\nNo Zendesk ticket or customer data is retained by the application beyond the time required to process the request and return a response.","raw_installation_instructions":"Follow these **3 simple steps** to configure **Trusted Returns** widget with Zendesk:\n\n1. **Install** the app\n2. Go to Your Trusted Returns account and **create** a new Zendesk integration\n3. 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So you can basically use the app for incoming comments translation out-of-the-box, free of charge, using your own generic engine API keys!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBlend can assign a different trained machine translation engine for each language pair. For details and pricing, talk with our localization experts!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can have a fully functional app - integrated with OHT - in 5-minute time, by creating a user at Blend, purchasing some credits \u003ca href=\"https://www.onehourtranslation.com/payment/quote\"\u003ehere\u003c/a\u003e and getting your API keys \u003ca href=\"https://www.onehourtranslation.com/translation/developers/general-instructions\"\u003ehere\u003c/a\u003e. Easy!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eOur customer support is at your service in case you have any issue. \u003ca href=\"https://www.onehourtranslation.com/translation/contact-us\"\u003eContact Us\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to use the app\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsing the App is super easy and intuitive. Contact us if you want OHT to train your support reps and your admin, or if you have additional questions.\u003c/li\u003e\n\u003cli\u003eIncoming comments are translated using generic engine, to save time and costs. The rep chooses his/her native language and the client’s, or clicks “Identify” when client’s language is unknown, then “Translate to my native language”. After MT is completed the result is added to the comments section as a private note.\u003c/li\u003e\n\u003cli\u003eOutgoing comment is translated using a private note, instead of a regular comment. The content to be translated and sent to the customer should be preceded with the hashtag #transbox. Then Submit as Open/Pending/Solved as usual, and continue to your next tickets. When the translation is completed it will be added to the comments feed as a regular comment, and will be automatically sent to the customer. \u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eCreate a Blend new account. If you need help just \u003ca href=\"https://www.onehourtranslation.com/translation/contact-us\"\u003elet us know\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eYou can have a fully functional app - integrated with OHT - in 5-minute time, by purchasing some credits \u003ca href=\"https://www.onehourtranslation.com/payment/quote\"\u003ehere\u003c/a\u003e and getting your OHT API keys \u003ca href=\"https://www.onehourtranslation.com/translation/developers/general-instructions\"\u003ehere\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eGoogle API keys for incoming comments can be purchased from us, or you can use your own.\u003c/li\u003e\n\u003cli\u003eZendesk API keys are created in Zendesk Admin Panel\u0026gt;Channels\u0026gt;API\u0026gt;Add API Token\u003c/li\u003e\n\u003cli\u003eConfiguration field and role/group restrictions fields are not mandatory\u003c/li\u003e\n\u003cli\u003eZendesk Admin should setup the approved language pairs and their translation types at OHT. Only pairs pre-approved can be used in your outgoing comment translation.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Blend for Zendesk Support\n----------------------------------------\n\n**Serve your customers in their native language, regardless of yours**\n\nSupporting customers in a multi-market environment is a complex challenge, especially considering the language barrier.\n\nYour customers are expecting you to speak their language.\n\nWith Blend you can leverage the latest advancements in Neural Machine Translation (NMT) technology, and serve your customers better.\n\nBy plugging into our network of 25,000 translation and localization experts worldwide, your company can efficiently produce consistent communications that resonate in the hearts and minds of local users around the globe.\n\nBlend services are trusted by 60% of the world’s Fortune 500 companies.\n\nTo learn more about us, check out [our website](https://www.onehourtranslation.com).\n\n**Features**\n\n- Outgoing comments: Zendesk Admin controls which translation type (MT Only/MTPE/Human Only) will be used in each language pair.\n\n- Instant Machine Translation for incoming tickets, using generic machine translation engine. So you can basically use the app for incoming comments translation out-of-the-box, free of charge, using your own generic engine API keys!\n\n- Blend can assign a different trained machine translation engine for each language pair. For details and pricing, talk with our localization experts!\n\n- You can have a fully functional app - integrated with OHT - in 5-minute time, by creating a user at Blend, purchasing some credits [here](https://www.onehourtranslation.com/payment/quote) and getting your API keys [here](https://www.onehourtranslation.com/translation/developers/general-instructions). Easy!\n\n**Our customer support is at your service in case you have any issue. [Contact Us](https://www.onehourtranslation.com/translation/contact-us)**\n\n**How to use the app**\n\n- Using the App is super easy and intuitive. Contact us if you want OHT to train your support reps and your admin, or if you have additional questions.\n- Incoming comments are translated using generic engine, to save time and costs. The rep chooses his/her native language and the client’s, or clicks “Identify” when client’s language is unknown, then “Translate to my native language”. After MT is completed the result is added to the comments section as a private note.\n- Outgoing comment is translated using a private note, instead of a regular comment. The content to be translated and sent to the customer should be preceded with the hashtag #transbox. Then Submit as Open/Pending/Solved as usual, and continue to your next tickets. When the translation is completed it will be added to the comments feed as a regular comment, and will be automatically sent to the customer. ","raw_installation_instructions":"- Install the app\n- Create a Blend new account. If you need help just [let us know](https://www.onehourtranslation.com/translation/contact-us).\n- You can have a fully functional app - integrated with OHT - in 5-minute time, by purchasing some credits [here](https://www.onehourtranslation.com/payment/quote) and getting your OHT API keys [here](https://www.onehourtranslation.com/translation/developers/general-instructions). \n- Google API keys for incoming comments can be purchased from us, or you can use your own.\n- Zendesk API keys are created in Zendesk Admin Panel\u003eChannels\u003eAPI\u003eAdd API Token\n- Configuration field and role/group restrictions fields are not mandatory\n- Zendesk Admin should setup the approved language pairs and their translation types at OHT. Only pairs pre-approved can be used in your outgoing comment translation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://284732.apps.zdusercontent.com/284732/assets/1699451635-c84c8b22a2a941c46890e0f4913494b7/logo-small.png","large_icon":"https://284732.apps.zdusercontent.com/284732/assets/1699451635-c84c8b22a2a941c46890e0f4913494b7/logo.png","screenshots":["https://284732.apps.zdusercontent.com/284732/assets/1699451635-c84c8b22a2a941c46890e0f4913494b7/screenshot-0.png","https://284732.apps.zdusercontent.com/284732/assets/1699451635-c84c8b22a2a941c46890e0f4913494b7/screenshot-1.png","https://284732.apps.zdusercontent.com/284732/assets/1699451635-c84c8b22a2a941c46890e0f4913494b7/screenshot-2.png"],"installation_count":5},{"id":285803,"name":"Help Center Import","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":1031080,"app_id":285803,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-08T11:02:40Z","updated_at":"2020-11-08T11:02:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2173,"entity_id":285803,"app_id":285803,"amount":9900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":139,"cost_type":"CostOneOff","active":true,"created_at":"2021-03-09T23:52:34.000Z","updated_at":"2021-03-09T23:52:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":1947,"entity_id":285803,"app_id":285803,"amount":14900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":81,"cost_type":"CostOneOff","active":false,"created_at":"2020-11-08T11:02:42.000Z","updated_at":"2020-11-08T11:02:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-8","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-11-08T11:02:39Z","updated_at":"2026-04-06T22:20:05Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[2],"date_published":"2020-11-08T11:02:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-04-06T22:20:01Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"Import categories, sections, articles and comments into Zendesk Guide.","long_description":"\u003cp\u003eThis app makes importing and exporting Zendesk Guide Help Center easy than ever.  A simple and intuitive visual interface guides you through the process and allows you to view, edit, sort and filter data safely \u003cem\u003ebefore\u003c/em\u003e importing a single record. The following content types are supported:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCategories (up to 500 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSections (up to 500 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eArticles (up to 1000 per import)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eArticle comments (up to 1000 per import)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e1. Create\u003c/h2\u003e\n\n\u003cp\u003eGet started by creating rows in the app using the interactive, editable table.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd rows manually\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport many rows instantly from a CSV file\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport many rows from \u003cstrong\u003eany\u003c/strong\u003e Zendesk subdomain with a public knowledge base\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit fields directly within the table\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and update rows in bulk (perfect for assigning categories or sections)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive immediate visual feedback if a field value is invalid\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd, remove and reorder columns\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and clone rows in bulk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and delete rows in bulk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e2. Review\u003c/h2\u003e\n\n\u003cp\u003eOnce you have populated the table with your data, you can review it before starting the actual import.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSort the table by any column\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter the table by keyword, against one or more columns\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter the table to show only invalid rows\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport rows to a CSV file for your records\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e3. Import\u003c/h2\u003e\n\n\u003cp\u003eFinally, if you\u0026#39;re satisfied that the data is complete and accurate, you can import all rows with the click of a button.\u003c/p\u003e\n\n\u003cp\u003eA progress indicator will guide you through the import itself and when the import has finished you can download a completion report which contains all rows and columns, status information and (where appropriate) the newly created record IDs.\u003c/p\u003e\n\n\u003cp\u003ePlease note:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eArticle attachments are not imported, only content.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink and image references within article content are not modified in any way.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAs a result of the point above, article links and inline images should be reviewed after the import.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelp Center content is imported into your primary subdomain or brand. A future release will allow you to specify which brand to import content into.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.zenplates.co/zendesk-guide-import-app\"\u003eMore detailed instructions\u003c/a\u003e are available, which include an overview of how to create CSV files for use with the app. Finally, if you’re interested in making your content \u003cem\u003elook\u003c/em\u003e as good as possible, consider using one of our \u003ca href=\"http://www.zenplates.co/themes\"\u003ebeautiful and customizable themes for Zendesk Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eData handling \u0026amp; privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the \u003ca href=\"https://www.zenplates.co/terms-and-conditions#apps\"\u003eZenplates Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app through the Zendesk App Marketplace and it will be available for use immediately.\u003c/p\u003e\n\n\u003cp\u003eThere are no settings to configure as everything is done through the app interface.  \u003ca href=\"https://apps.zenplates.co/zendesk-guide-import-app\"\u003eDetailed instructions\u003c/a\u003e are available for each object type and you can contact our \u003ca href=\"mailto:support@zenplates.co\"\u003eSupport team\u003c/a\u003e at any time if you require assistance.\u003c/p\u003e\n","raw_long_description":"This app makes importing and exporting Zendesk Guide Help Center easy than ever.  A simple and intuitive visual interface guides you through the process and allows you to view, edit, sort and filter data safely _before_ importing a single record. The following content types are supported:\n\n* Categories (up to 500 per import)\n\n* Sections (up to 500 per import)\n\n* Articles (up to 1000 per import)\n\n* Article comments (up to 1000 per import)\n\n## 1. Create\n\nGet started by creating rows in the app using the interactive, editable table.\n\n* Add rows manually\n\n* Import many rows instantly from a CSV file\n\n* Import many rows from **any** Zendesk subdomain with a public knowledge base\n\n* Edit fields directly within the table\n\n* Select and update rows in bulk (perfect for assigning categories or sections)\n\n* Receive immediate visual feedback if a field value is invalid\n\n* Add, remove and reorder columns\n\n* Select and clone rows in bulk\n\n* Select and delete rows in bulk\n\n## 2. Review\n\nOnce you have populated the table with your data, you can review it before starting the actual import.\n\n* Sort the table by any column\n\n* Filter the table by keyword, against one or more columns\n\n* Filter the table to show only invalid rows\n\n* Export rows to a CSV file for your records\n\n## 3. Import\n\nFinally, if you're satisfied that the data is complete and accurate, you can import all rows with the click of a button.\n\nA progress indicator will guide you through the import itself and when the import has finished you can download a completion report which contains all rows and columns, status information and (where appropriate) the newly created record IDs.\n\nPlease note:\n\n* Article attachments are not imported, only content.\n\n* Link and image references within article content are not modified in any way.\n\n* As a result of the point above, article links and inline images should be reviewed after the import.\n\n* Help Center content is imported into your primary subdomain or brand. A future release will allow you to specify which brand to import content into.\n\n[More detailed instructions](https://apps.zenplates.co/zendesk-guide-import-app) are available, which include an overview of how to create CSV files for use with the app. Finally, if you’re interested in making your content _look_ as good as possible, consider using one of our [beautiful and customizable themes for Zendesk Guide](http://www.zenplates.co/themes).\n\n#### Data handling \u0026 privacy\n\nThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the [Zenplates Terms and Conditions](https://www.zenplates.co/terms-and-conditions#apps).","raw_installation_instructions":"Install the app through the Zendesk App Marketplace and it will be available for use immediately.\n\nThere are no settings to configure as everything is done through the app interface.  [Detailed instructions](https://apps.zenplates.co/zendesk-guide-import-app) are available for each object type and you can contact our [Support team](mailto:support@zenplates.co) at any time if you require assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://285803.apps.zdusercontent.com/285803/assets/1774613379-1a49b47db1c1c312acce1754d8c9acfb/logo-small.png","large_icon":"https://285803.apps.zdusercontent.com/285803/assets/1774613379-1a49b47db1c1c312acce1754d8c9acfb/logo.png","screenshots":["https://285803.apps.zdusercontent.com/285803/assets/1774613379-1a49b47db1c1c312acce1754d8c9acfb/screenshot-0.png","https://285803.apps.zdusercontent.com/285803/assets/1774613379-1a49b47db1c1c312acce1754d8c9acfb/screenshot-1.png","https://285803.apps.zdusercontent.com/285803/assets/1774613379-1a49b47db1c1c312acce1754d8c9acfb/screenshot-2.png"],"installation_count":51},{"id":285952,"name":"Hubware Insights \u0026 Automation","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":1031394,"app_id":285952,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-09T12:01:42Z","updated_at":"2020-11-09T12:01:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1031391,"app_id":285952,"name":"api","kind":"hidden","required":false,"position":1,"created_at":"2020-11-09T12:01:41Z","updated_at":"2021-04-13T22:45:18Z","default_value":"https://api2.hubwa.re","secure":false,"scopes":null,"options":null},{"id":1031392,"app_id":285952,"name":"token","kind":"text","required":false,"position":2,"created_at":"2020-11-09T12:01:41Z","updated_at":"2020-11-09T12:01:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1031393,"app_id":285952,"name":"debug","kind":"hidden","required":false,"position":3,"created_at":"2020-11-09T12:01:41Z","updated_at":"2020-11-09T12:01:41Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1948,"entity_id":285952,"app_id":285952,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-11-09T12:01:44.000Z","updated_at":"2020-11-09T12:01:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-11-09T12:01:39Z","updated_at":"2025-04-04T00:06:04Z","terms_conditions_url":null,"app_organization":{"id":1032,"name":"Hubware","email":"alexis@hubwa.re","website":"http://www.hubwa.re","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-11-09T12:01:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://hubwa.re/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-04-13T22:45:17Z","owner_id":269519,"author_name":"Hubware","author_email":"help@hubwa.re","author_url":"https://hubwa.re","short_description":"Supercharge your Zendesk with automation and machine learning","long_description":"\u003ch1\u003e⚡️ Hubware Insights \u0026amp; Automation\u003c/h1\u003e\n\n\u003ch2\u003eSupercharge your Zendesk and boost of productivity!\u003c/h2\u003e\n\n\u003ch3\u003e🚀 Boost the performance\u003c/h3\u003e\n\n\u003cp\u003eAgents that use Hubware assess a major boost of productivity when replying to emails.\u003c/p\u003e\n\n\u003ch3\u003e🤖 Automate frequent questions\u003c/h3\u003e\n\n\u003cp\u003eOur solution can automate low value tasks and requests and maintain their pertinence in time.\u003c/p\u003e\n\n\u003ch3\u003e🧭 Drive your customer support\u003c/h3\u003e\n\n\u003cp\u003eWe provide you with an analytics platform to identify the levers for optimizing your customer care.\u003c/p\u003e\n\n\u003ch3\u003e💡 Be more reliable\u003c/h3\u003e\n\n\u003cp\u003eWe help your agents apply the right procedure and help managers monitor the compliance.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eOver 50 automation features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer identification\u003c/strong\u003e: We retrieve customer data to customize the answer\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReason for request detection\u003c/strong\u003e: We automatically detect the question category\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDraft Answers\u003c/strong\u003e: We pre-write the reply that just needs to be sent\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Routing\u003c/strong\u003e: We automatically prioritise/filter your tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer information display\u003c/strong\u003e: We display customer information on your helpdesk application\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-reply\u003c/strong\u003e: The request is treated automatically you can parameter the reply time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProcess management\u003c/strong\u003e: We identify new processes in real time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProcess automation\u003c/strong\u003e: We set buttons ordering actions to your Back-Office\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple suggestions\u003c/strong\u003e: We suggest one or several answers related to the customer\u0026#39;s request\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics Dashboard\u003c/strong\u003e: Overview of request patterns and applied answers\u003c/li\u003e\n\u003cli\u003eetc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch5\u003eConfidentiality\u003c/h5\u003e\n\n\u003cp\u003e\u003cem\u003eAll the data collected through our Application remains yours. It can be deleted from our servers at any time at your request, and can in no way be shared with 3rd parties.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch5\u003eContact\u003c/h5\u003e\n\n\u003cp\u003eShould you have any question, please contact us at the following email address: \u003cstrong\u003ehelp@hubwa.re\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eQuick and easy installation\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the \u003cstrong\u003eInstall\u003c/strong\u003e button\u003c/li\u003e\n\u003cli\u003eOpen any ticket\u003c/li\u003e\n\u003cli\u003eLet the application be your guide\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch5\u003eContact\u003c/h5\u003e\n\n\u003cp\u003eShould you have any question, please contact us at the following email address : \u003cstrong\u003ehelp@hubwa.re\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNote : You don\u0026#39;t have to fill in the optional \u0026quot;Authentification key\u0026quot; field during the application installation.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"# ⚡️ Hubware Insights \u0026 Automation\n\n## Supercharge your Zendesk and boost of productivity!\n\n### 🚀 Boost the performance\nAgents that use Hubware assess a major boost of productivity when replying to emails.\n\n### 🤖 Automate frequent questions\nOur solution can automate low value tasks and requests and maintain their pertinence in time.\n\n### 🧭 Drive your customer support\nWe provide you with an analytics platform to identify the levers for optimizing your customer care.\n\n### 💡 Be more reliable\nWe help your agents apply the right procedure and help managers monitor the compliance.\n\n___\n\n## Over 50 automation features\n\n- **Customer identification**: We retrieve customer data to customize the answer\n- **Reason for request detection**: We automatically detect the question category\n- **Draft Answers**: We pre-write the reply that just needs to be sent\n- **Ticket Routing**: We automatically prioritise/filter your tickets\n- **Customer information display**: We display customer information on your helpdesk application\n- **Auto-reply**: The request is treated automatically you can parameter the reply time\n- **Process management**: We identify new processes in real time.\n- **Process automation**: We set buttons ordering actions to your Back-Office\n- **Multiple suggestions**: We suggest one or several answers related to the customer's request\n- **Analytics Dashboard**: Overview of request patterns and applied answers\n- etc.\n\n___\n##### Confidentiality\n\n_All the data collected through our Application remains yours. It can be deleted from our servers at any time at your request, and can in no way be shared with 3rd parties._\n\n##### Contact\n\nShould you have any question, please contact us at the following email address: **help@hubwa.re**","raw_installation_instructions":"#### Quick and easy installation\n\n1. Click on the **Install** button\n2. Open any ticket\n3. Let the application be your guide\n\n\n##### Contact\n\nShould you have any question, please contact us at the following email address : **help@hubwa.re**\n\n_Note : You don't have to fill in the optional \"Authentification key\" field during the application installation._","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://285952.apps.zdusercontent.com/285952/assets/1617970849-0d2001203a8381742ff71e5d3864bf7b/logo-small.png","large_icon":"https://285952.apps.zdusercontent.com/285952/assets/1617970849-0d2001203a8381742ff71e5d3864bf7b/logo.png","screenshots":["https://285952.apps.zdusercontent.com/285952/assets/1617970849-0d2001203a8381742ff71e5d3864bf7b/screenshot-0.png","https://285952.apps.zdusercontent.com/285952/assets/1617970849-0d2001203a8381742ff71e5d3864bf7b/screenshot-1.png","https://285952.apps.zdusercontent.com/285952/assets/1617970849-0d2001203a8381742ff71e5d3864bf7b/screenshot-2.png"],"installation_count":5},{"id":286300,"name":"Shopify by 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Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,5,18,16,17,15],"date_published":"2020-11-10T21:43:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-06T21:43:46Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://www.zenplates.co/apps","short_description":"View and edit information from your Shopify store directly within Zendesk Support","long_description":"\u003cp\u003eThis app allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support. Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.\u003c/p\u003e\n\n\u003ch4\u003eEnterprise-grade features without the price tag\u003c/h4\u003e\n\n\u003cp\u003eThere are absolutely no hidden costs or services to sign up for. Simply install the app, authenticate with your Shopify store and instantly upgrade your customer service capability.\u003c/p\u003e\n\n\u003cp\u003eEvery subscription unlocks the following powerful functionality:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch for customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the order history of a customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for orders across the entire store\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort and filter the list of orders\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the details of an individual order, including product line items, order notes and tags\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView payment and fulfilment information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order notes made by the customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView custom order metafields\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer contact details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer lifetime value\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order comments and events\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an order to a ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to view customers, orders and product line items in Shopify\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRestock items within an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund an order based on line items\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund an order in full or by a custom, partial amount\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMark an order as paid\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCapture a payment on an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuplicate an order on behalf of a customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancel an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eArchive an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView draft orders\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith much more on the way.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOur simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you\u0026#39;ll benefit from all new features as they\u0026#39;re released. Start with a free 7 day trial to see how much more efficient you can be with Shopify and Zendesk working together seamlessly!\u003c/p\u003e\n\n\u003cp\u003eIf you are a large company with custom app requirements or multiple storefronts, \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e to find out how we can help.\u003c/p\u003e\n\n\u003ch4\u003eOne more thing...\u003c/h4\u003e\n\n\u003cp\u003eIf you\u0026#39;d like to increase the probability of repeat customers, consider using one of our \u003ca href=\"https://www.zenplates.co/themes?referer=marketplace\"\u003epremium Zendesk Guide themes\u003c/a\u003e to upgrade the self-service experience you provide to customers after their purchase. It\u0026#39;s been shown that in many cases customers prefer to self-serve and providing them with that ability can reduce the burden on your Support team. Our team or Zendesk experts are also available to \u003ca href=\"https://www.zenplates.co/services?referer=marketplace\"\u003ebuild custom themes, apps or provide general consulting services\u003c/a\u003e if you\u0026#39;re looking to get the most out of Zendesk!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need administrator permissions in both Shopify and Zendesk Support to set up the integration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button in the Zendesk App Marketplace to set up the Shopify app in your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the instructions on the screen and specify which app features you would like to enable for agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Shopify store subdomain and click the \u003cstrong\u003eSign in with Shopify\u003c/strong\u003e link\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the external service to allow the app to communicate with your Shopify store.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter you get back to the app settings page, click on the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy the benefits of having Shopify and Zendesk work seamlessly together.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This app allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support. Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.\n\n#### Enterprise-grade features without the price tag\n\n\nThere are absolutely no hidden costs or services to sign up for. Simply install the app, authenticate with your Shopify store and instantly upgrade your customer service capability.\n\nEvery subscription unlocks the following powerful functionality:\n\n* Search for customers\n\n* View the order history of a customer\n\n* Search for orders across the entire store\n\n* Sort and filter the list of orders\n\n* View the details of an individual order, including product line items, order notes and tags\n\n* View payment and fulfilment information\n\n* View order notes made by the customer\n\n* View custom order metafields\n\n* View customer contact details\n\n* View customer lifetime value\n\n* View order comments and events\n\n* Link an order to a ticket\n\n* Click to view customers, orders and product line items in Shopify\n\n* Restock items within an order\n\n* Refund an order based on line items\n\n* Refund an order in full or by a custom, partial amount\n\n* Mark an order as paid\n\n* Capture a payment on an order\n\n* Duplicate an order on behalf of a customer\n\n* Cancel an order\n\n* Archive an order\n\n* View draft orders\n\n**With much more on the way.**\n\nOur simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Shopify and Zendesk working together seamlessly!\n\nIf you are a large company with custom app requirements or multiple storefronts, [contact us](https://www.zenplates.co/contact-us) to find out how we can help.\n\n#### One more thing...\n\nIf you'd like to increase the probability of repeat customers, consider using one of our [premium Zendesk Guide themes](https://www.zenplates.co/themes?referer=marketplace) to upgrade the self-service experience you provide to customers after their purchase. It's been shown that in many cases customers prefer to self-serve and providing them with that ability can reduce the burden on your Support team. Our team or Zendesk experts are also available to [build custom themes, apps or provide general consulting services](https://www.zenplates.co/services?referer=marketplace) if you're looking to get the most out of Zendesk!","raw_installation_instructions":"You need administrator permissions in both Shopify and Zendesk Support to set up the integration.\n\n1. Click the **Install** button in the Zendesk App Marketplace to set up the Shopify app in your Zendesk Support account.\n\n2. Follow the instructions on the screen and specify which app features you would like to enable for agents.\n\n3. Enter your Shopify store subdomain and click the **Sign in with Shopify** link\n\n4. Authorize the external service to allow the app to communicate with your Shopify store.\n\n5. After you get back to the app settings page, click on the **Install** button.\n\n6. 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Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions. By combining the advanced CRM functionality and data exchange between Skylight and Zendesk, agents can handle interactions with customers based on their full history on any channel – or pivot seamlessly from one to another, as needed, to improve the customer experience. Skylight provides a seamless integration for LifeSize customers wanting to get the most out of their Zendesk platform.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to utilize the Skylight application, user needs to be a Lifesize customer. For more information on becoming a Lifesize customer please go to www.lifesize.com. If you are an existing Lifesize customer, simply download the application from the Zendesk Marketplace.\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).** Skylight is the agent application for Lifesize’s CXEngage platform. Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions. By combining the advanced CRM functionality and data exchange between Skylight and Zendesk, agents can handle interactions with customers based on their full history on any channel – or pivot seamlessly from one to another, as needed, to improve the customer experience. Skylight provides a seamless integration for LifeSize customers wanting to get the most out of their Zendesk platform.","raw_installation_instructions":"In order to utilize the Skylight application, user needs to be a Lifesize customer. For more information on becoming a Lifesize customer please go to www.lifesize.com. If you are an existing Lifesize customer, simply download the application from the Zendesk Marketplace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://287692.apps.zdusercontent.com/287692/assets/1610736228-80538a86cb0116fb0150cf95cc080fb5/logo-small.png","large_icon":"https://287692.apps.zdusercontent.com/287692/assets/1610736228-80538a86cb0116fb0150cf95cc080fb5/logo.png","screenshots":["https://287692.apps.zdusercontent.com/287692/assets/1610736228-80538a86cb0116fb0150cf95cc080fb5/screenshot-0.png","https://287692.apps.zdusercontent.com/287692/assets/1610736228-80538a86cb0116fb0150cf95cc080fb5/screenshot-1.png","https://287692.apps.zdusercontent.com/287692/assets/1610736228-80538a86cb0116fb0150cf95cc080fb5/screenshot-2.png"],"installation_count":1},{"id":288209,"name":"Sales Database App","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1037917,"app_id":288209,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-19T13:53:11Z","updated_at":"2020-11-19T13:53:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1975,"entity_id":288209,"app_id":288209,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-11-19T13:53:13.000Z","updated_at":"2020-11-19T13:53:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-11-19T13:53:10Z","updated_at":"2025-04-04T00:06:06Z","terms_conditions_url":null,"app_organization":{"id":3489,"name":"ROCA.WORK","email":"info@roca.work","website":"https://roca.work/?utm_source=zendesk\u0026utm_medium=zendesk\u0026utm_campaign=zendesk_website","country_code":"RO","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2020-11-19T13:53:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dominiccx.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2020-11-19T13:53:10Z","owner_id":269519,"author_name":"DominicCX","author_email":"hi@dominiccx.com","author_url":"https://www.dominiccx.com","short_description":"Make your sales database ready available to your agents","long_description":"\u003cp\u003e\u003cstrong\u003eIntegrate\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMake your external sales data base available to your agents on the right of your Zendesk Support Interface. 84% of CS professionals say a \u0026#39;unified view\u0026#39; of customer information is key to providing a great customer experience. The more information we have about our user base, the better we are able to support them. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrack orders\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSee what orders the client has with you along with their complete history. See status of orders, order details, payment details, complete with an order management tool and a way to sync the data directly in Zendesk for reporting purposes. Browse and search features included. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder management\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eA means for agents to extend management capabilities of client orders. With this modal, agents can: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTrack an order directly and see where it ended up \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a return label should the client want to return their order \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAsk for a refund \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe above actions are all connected to external services. Those actions don’t have any effect in Zendesk. The reason they’re there is to keep as much much functionality onto one platform and not have your team navigate between different systems as this is bound to create human error. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdd to Zendesk\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSync the data brought into Zendesk via the API with internal fields (user fields, organisational fields and ticket fields). This will help you create better reports and have your data live into one system. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRecently viewed articles\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThese are the articles that the user has last viewed. Imagine how much context an agent has when answering an inquiry if they even know what the user did in the Knowledge Base in Guide. The agent can pass relevant articles that the client has not had the patience to either find on their own or were not that visible. Not to mention how you can even set some articles to promoted based on what users browse and find answers to. The user has to be logged into the Guide for to be able to retrieve this data. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake it your own!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEvery system is different so depending on your framework or the technical stack of your product, you will need help in connecting the two systems which can be done either directly or via a web service. Server setup is also something we can provide consultancy on. Make the app your own with custom brand guidelines. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMade by Dominic the CX guy\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe app has been developed by dominiccx.com  I am your go to guy for anything CX around Zendesk. I don’t work alone, I have an amazing team I work with and I’d be happy to scope out whatever you might be looking for. Book a call with me https://calendly.com/dominiccx/letsmeet/\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eProvide us with the API end points of your Sales Database \u003c/li\u003e\n\u003cli\u003eReach out to hi@dominiccx.com \u003c/li\u003e\n\u003cli\u003eWe will get back to you with a quote within 24h\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Integrate** \n\n Make your external sales data base available to your agents on the right of your Zendesk Support Interface. 84% of CS professionals say a 'unified view' of customer information is key to providing a great customer experience. The more information we have about our user base, the better we are able to support them. \n\n \n\n **Track orders** \n\n See what orders the client has with you along with their complete history. See status of orders, order details, payment details, complete with an order management tool and a way to sync the data directly in Zendesk for reporting purposes. Browse and search features included. \n\n \n\n **Order management** \n\n A means for agents to extend management capabilities of client orders. With this modal, agents can: \n\n \n\n * Track an order directly and see where it ended up \n\n * Create a return label should the client want to return their order \n\n * Ask for a refund \n\n The above actions are all connected to external services. Those actions don’t have any effect in Zendesk. The reason they’re there is to keep as much much functionality onto one platform and not have your team navigate between different systems as this is bound to create human error. \n\n \n\n **Add to Zendesk** \n\n Sync the data brought into Zendesk via the API with internal fields (user fields, organisational fields and ticket fields). This will help you create better reports and have your data live into one system. \n\n \n\n \n\n **Recently viewed articles** \n\n These are the articles that the user has last viewed. Imagine how much context an agent has when answering an inquiry if they even know what the user did in the Knowledge Base in Guide. The agent can pass relevant articles that the client has not had the patience to either find on their own or were not that visible. Not to mention how you can even set some articles to promoted based on what users browse and find answers to. The user has to be logged into the Guide for to be able to retrieve this data. \n\n \n\n \n\n **Make it your own!** \n\n Every system is different so depending on your framework or the technical stack of your product, you will need help in connecting the two systems which can be done either directly or via a web service. Server setup is also something we can provide consultancy on. Make the app your own with custom brand guidelines. \n\n \n\n \n\n **Made by Dominic the CX guy** \n\n The app has been developed by dominiccx.com  I am your go to guy for anything CX around Zendesk. I don’t work alone, I have an amazing team I work with and I’d be happy to scope out whatever you might be looking for. Book a call with me https://calendly.com/dominiccx/letsmeet/","raw_installation_instructions":"1. Install the app \n\n 1. Provide us with the API end points of your Sales Database \n\n 1. Reach out to hi@dominiccx.com \n\n 1. We will get back to you with a quote within 24h","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://288209.apps.zdusercontent.com/288209/assets/1605793970-5663dbb36017ccacc9d881614d964f2e/logo-small.png","large_icon":"https://288209.apps.zdusercontent.com/288209/assets/1605793970-5663dbb36017ccacc9d881614d964f2e/logo.png","screenshots":["https://288209.apps.zdusercontent.com/288209/assets/1605793970-5663dbb36017ccacc9d881614d964f2e/screenshot-0.png","https://288209.apps.zdusercontent.com/288209/assets/1605793970-5663dbb36017ccacc9d881614d964f2e/screenshot-1.png","https://288209.apps.zdusercontent.com/288209/assets/1605793970-5663dbb36017ccacc9d881614d964f2e/screenshot-2.png"],"installation_count":2},{"id":288533,"name":"Svensk Bankidentifikation","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1038773,"app_id":288533,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-20T15:25:26Z","updated_at":"2020-11-20T15:25:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1079994,"app_id":288533,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2020-12-28T18:10:11Z","updated_at":"2020-12-28T18:10:11Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1038772,"app_id":288533,"name":"customField","kind":"text","required":false,"position":2,"created_at":"2020-11-20T15:25:26Z","updated_at":"2020-11-20T15:25:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1978,"entity_id":288533,"app_id":288533,"amount":3300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Hk9lnFoahkgeUKkedLfSJcA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HhA8MFoahkgeUKk","cost_id":738,"cost_type":"CostStripe","active":true,"created_at":"2020-11-20T15:25:28.000Z","updated_at":"2020-11-20T15:25:28.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-11-20T15:25:24Z","updated_at":"2025-04-04T00:06:06Z","terms_conditions_url":null,"app_organization":{"id":2369,"name":"TSC The Service Corporation AB","email":"per.ekvall@theservicecorporation.com","website":"www.theservicecorporation.com","country_code":"SE","stripe_account_id":"acct_1HhA8MFoahkgeUKk","state":"published"},"locations":[3],"date_published":"2020-11-20T15:25:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2021-01-07T17:43:42Z","owner_id":269519,"author_name":"The Service Corporation","author_email":"zendeskapp@theservicecorporation.com","author_url":"https://www.theservicecorporation.se","short_description":"Remote identification of users using BankID for the Swedish market","long_description":"\u003ch3\u003eSvensk Bankidentifikation - Remote identification for the Swedish market\u003c/h3\u003e\n\n\u003cp\u003eIn the event of customer contact at a distance via telephone and chat, there is a need for your administrator who works in Zendesk to identify the customer with whom the administrator has contact. This solves Svensk Bankidentifikation. \u003c/p\u003e\n\n\u003cp\u003eSvensk Bankidentifikation developed by TSC The Service Corporation and IDkollen, gives you the opportunity to communicate safely and securely with your customers with the help of BankID. \u003c/p\u003e\n\n\u003cp\u003eThe service includes its own BankID certificate, which means that your company name is displayed in the BankID app when the customer identifies himself.\u003c/p\u003e\n\n\u003cp\u003eFor Svensk Bankidentifikation to work, you as a company must have a valid BankID certificate. By filling in the form in \u003ca href=\"https://form.idkollen.se/idkollen/zendesk\"\u003ethis link\u003c/a\u003e you can apply for a BankID certificate. There are restrictions on which companies can obtain a BankID certificate. Normally, an application is processed in about a week.\u003c/p\u003e\n\n\u003ch3\u003eUsage areas\u003c/h3\u003e\n\n\u003cp\u003eDo your customers call and want to place orders or have support matters? With the help of Svensk Bankidentifikation, your company can easily verify customers\u0026#39; identities remotely, eg \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHandling orders by phone or chat\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManagement of new passwords or help with logins \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdministration of user accounts \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisclosure of sensitive information or personal data\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow does the app work?\u003c/h3\u003e\n\n\u003cp\u003eSvensk Bankidentifikation can be seen in the app sidebar on the right in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIt is simple and practical to use Zendesk\u0026#39;s new agent window \u0026#8220;Kundsammanhang\u0026#8220; (Customer Context) if you want to use Svensk Bankidentifikation also on Zendesk Chat. This means that the agent works in the same window, regardless of whether it is a case via email, chat, telephone or social media.\u003c/p\u003e\n\n\u003cp\u003eIf a customer contacts by phone or chat and a ticket is opened in Zendesk, the customer only needs to have a BankID in order for you to be able to make an identification.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe administrator asks the customer to open his BankID app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe administrator enters the customer\u0026#39;s “personnummer” (social security number) and clicks on the \u0026#8220;Skicka\u0026#8220; button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe customer identifies himself against the company using his BankID app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe result of the identification is entered in the ticket as an internal comment.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eAn approved identification gives the result \u0026#8220;Successful authentication or signing\u0026#8220; The app reacts if it is an incorrect \u0026#8220;personnummer\u0026#8220;. If the customer does not respond within 3 minutes, the request will not be approved.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eBehöver ni hjälp? Kontakta TSC support på zendeskapp@theservicecorporation.com\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eAdding Swedish Bankidentification to your account is easy: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eApply for a BankID certificate using the form available under Description \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter the application has been approved and the authorization code has been obtained, do the following: \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from Marketplace \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Ticket Field for text in your Zendesk. The ticket field does not have to be under any specific Brand or Ticket Form \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Ticket Field ID for the created Ticket Field in the box \u0026#8220;Customfield ID\u0026#8220; under settings in the app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the authorization code you received with the BankID certificate in the box \u0026#8220;API Key/Certificate provided by IDKollen\u0026#8220; under settings in the app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTap Update in the app \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDone! \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Svensk Bankidentifikation - Remote identification for the Swedish market \n\nIn the event of customer contact at a distance via telephone and chat, there is a need for your administrator who works in Zendesk to identify the customer with whom the administrator has contact. This solves Svensk Bankidentifikation. \n\nSvensk Bankidentifikation developed by TSC The Service Corporation and IDkollen, gives you the opportunity to communicate safely and securely with your customers with the help of BankID. \n\nThe service includes its own BankID certificate, which means that your company name is displayed in the BankID app when the customer identifies himself.\n\nFor Svensk Bankidentifikation to work, you as a company must have a valid BankID certificate. By filling in the form in [this link](https://form.idkollen.se/idkollen/zendesk) you can apply for a BankID certificate. There are restrictions on which companies can obtain a BankID certificate. Normally, an application is processed in about a week.\n\n### Usage areas\n\nDo your customers call and want to place orders or have support matters? With the help of Svensk Bankidentifikation, your company can easily verify customers' identities remotely, eg \n\n* Handling orders by phone or chat\n\n* Management of new passwords or help with logins \n\n* Administration of user accounts \n\n* Disclosure of sensitive information or personal data\n\n\n### How does the app work?\n\nSvensk Bankidentifikation can be seen in the app sidebar on the right in Zendesk.\n\nIt is simple and practical to use Zendesk's new agent window \u0026#8220;Kundsammanhang\u0026#8220; (Customer Context) if you want to use Svensk Bankidentifikation also on Zendesk Chat. This means that the agent works in the same window, regardless of whether it is a case via email, chat, telephone or social media.\n\nIf a customer contacts by phone or chat and a ticket is opened in Zendesk, the customer only needs to have a BankID in order for you to be able to make an identification.\n\n1. The administrator asks the customer to open his BankID app\n\n2. The administrator enters the customer's “personnummer” (social security number) and clicks on the \u0026#8220;Skicka\u0026#8220; button\n\n3. The customer identifies himself against the company using his BankID app\n\n4. The result of the identification is entered in the ticket as an internal comment.\n\n*An approved identification gives the result \u0026#8220;Successful authentication or signing\u0026#8220; The app reacts if it is an incorrect \u0026#8220;personnummer\u0026#8220;. If the customer does not respond within 3 minutes, the request will not be approved.*\n\n### Support\n\n Behöver ni hjälp? Kontakta TSC support på zendeskapp@theservicecorporation.com","raw_installation_instructions":"### How to install\n\n Adding Swedish Bankidentification to your account is easy: \n\n* Apply for a BankID certificate using the form available under Description \n\n* After the application has been approved and the authorization code has been obtained, do the following: \n\n* Install the app from Marketplace \n\n* Create a new Ticket Field for text in your Zendesk. The ticket field does not have to be under any specific Brand or Ticket Form \n\n* Enter Ticket Field ID for the created Ticket Field in the box \u0026#8220;Customfield ID\u0026#8220; under settings in the app. \n\n* Enter the authorization code you received with the BankID certificate in the box \u0026#8220;API Key/Certificate provided by IDKollen\u0026#8220; under settings in the app. \n\n* Tap Update in the app \n\n* Done! \n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://288533.apps.zdusercontent.com/288533/assets/1610032701-d55c91bff27d19ea36906120c9d9bc47/logo-small.png","large_icon":"https://288533.apps.zdusercontent.com/288533/assets/1610032701-d55c91bff27d19ea36906120c9d9bc47/logo.png","screenshots":["https://288533.apps.zdusercontent.com/288533/assets/1610032701-d55c91bff27d19ea36906120c9d9bc47/screenshot-0.png","https://288533.apps.zdusercontent.com/288533/assets/1610032701-d55c91bff27d19ea36906120c9d9bc47/screenshot-1.png","https://288533.apps.zdusercontent.com/288533/assets/1610032701-d55c91bff27d19ea36906120c9d9bc47/screenshot-2.png"],"installation_count":0},{"id":288590,"name":"eZSign DocuSign for Support","state":"published","version":"2.7","framework_version":"2.0","parameters":[{"id":1038947,"app_id":288590,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-20T20:00:43Z","updated_at":"2020-11-20T20:00:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1038946,"app_id":288590,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2020-11-20T20:00:42Z","updated_at":"2020-11-20T20:00:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1979,"entity_id":288590,"app_id":288590,"amount":8000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HRg6gJedBckQfrS4ANikwzw","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HQFdGJedBckQfrS","cost_id":740,"cost_type":"CostStripe","active":true,"created_at":"2020-11-20T20:00:45.000Z","updated_at":"2020-11-20T20:00:45.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-134540831-2","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-11-20T20:00:39Z","updated_at":"2025-07-29T18:32:07Z","terms_conditions_url":"https://www.eteg.com.br/terms-and-conditions-for-applications/","app_organization":{"id":2236,"name":"Eteg Technology","email":"comercial@eteg.com.br","website":"http://eteg.com.br/zendesk/","country_code":"BR","stripe_account_id":"acct_1HQFdGJedBckQfrS","state":"published"},"locations":[3,15,18,16,17],"date_published":"2020-11-20T20:00:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.docusign.com/plans-and-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-07-29T18:31:59Z","owner_id":269519,"author_name":"Eteg","author_email":"apps@eteg.com.br","author_url":"https://www.eteg.com.br/docusign-en/","short_description":"Send and keep track of documents you need to be e-signed.","long_description":"\u003cp\u003eThe eZSign app, developed by Eteg Technologies, directly integrates your account DocuSign into Zendesk Support environment to create and view documents without leaving the platform. Send envelopes directly and collect electronic signatures in a few minutes with this integration.\u003c/p\u003e\n\n\u003cp\u003eTo enable this integration you must have an Docusign account.\u003c/p\u003e\n\n\u003cp\u003eDocusign is a platform that allows the preparation, sending, management and signing of documents digitally, with the guarantee of their legal validity.\u003c/p\u003e\n\n\u003cp\u003eWhen integrated with Zendesk Support, through the \u003ca href=\"https://etegsuporte.zendesk.com/hc/en-us/articles/33216237248276-How-to-Use-eZSign\"\u003eeZSign app\u003c/a\u003e, you can send envelopes directly from the ticket in your Zendesk account by uploading documents you have (no prior configuration on Docusign is required) or using templates. Templates fields can be automatically filled with data saved in the ticket.\u003c/p\u003e\n\n\u003ch4\u003eKey features/characteristics of the Docusign integration for Zendesk:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend envelopes directly from Zendesk:\u003c/strong\u003e send documents for electronic signature directly from your Zendesk account. It is not necessary to interrupt the workflow for access to Docusign and submission through the platform.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTake advantage of templates already set up in Docusign:\u003c/strong\u003e use the templates that you already have set up on Docusign for direct submission by Zendesk. Previous creation or adaptation of templates on the Docusign platform is required. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatically fill data into documents with Zendesk data:\u003c/strong\u003e \u003ca href=\"https://etegsuporte.zendesk.com/hc/en-us/articles/33216416831764-How-to-Link-Zendesk-Fields-in-the-DocuSign-Platform\"\u003ecreate custom documents\u003c/a\u003e using the option to create Docusign templates and ticket details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSpeed up sending envelopes by uploading documents:\u003c/strong\u003e \u003ca href=\"https://etegsuporte.zendesk.com/hc/en-us/articles/33661780615444-Sending-Envelopes-Using-the-Documents-Option\"\u003esend envelopes from uploading documents\u003c/a\u003e. Little or no configuration is required on the document.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTrack the status of documents:\u003c/strong\u003e through the app it is possible to \u003ca href=\"https://etegsuporte.zendesk.com/hc/en-us/articles/33723042480404-Tracking-the-Status-of-Sent-Envelopes\"\u003etrack the status of the sent envelopes\u003c/a\u003e: stand-by, completed, etc. The registration of the sent envelopes is available in the app inside the ticket used to send that envelope, registering the shipments by ticket, as soon as the ticket is updated.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAs a Zendesk administrator, in Zendesk Marketplace, click the Install button to set up the eZSign application.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring the installation, click on the authentication link: you will be directed to the Docusign account and must authorize the connection between the platforms.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the app management you can enable role and group restrictions by defining which groups and roles can have access to the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinish installing the app by clicking the Install button.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information on how to use the app, \u003ca href=\"https://etegsuporte.zendesk.com/hc/en-us\"\u003eaccess our knowledge base\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"The eZSign app, developed by Eteg Technologies, directly integrates your account DocuSign into Zendesk Support environment to create and view documents without leaving the platform. Send envelopes directly and collect electronic signatures in a few minutes with this integration.\n\nTo enable this integration you must have an Docusign account.\n\nDocusign is a platform that allows the preparation, sending, management and signing of documents digitally, with the guarantee of their legal validity.\n\nWhen integrated with Zendesk Support, through the [eZSign app](https://etegsuporte.zendesk.com/hc/en-us/articles/33216237248276-How-to-Use-eZSign), you can send envelopes directly from the ticket in your Zendesk account by uploading documents you have (no prior configuration on Docusign is required) or using templates. Templates fields can be automatically filled with data saved in the ticket.\n\n#### Key features/characteristics of the Docusign integration for Zendesk: \n\n* **Send envelopes directly from Zendesk:** send documents for electronic signature directly from your Zendesk account. It is not necessary to interrupt the workflow for access to Docusign and submission through the platform.\n\n* **Take advantage of templates already set up in Docusign:** use the templates that you already have set up on Docusign for direct submission by Zendesk. Previous creation or adaptation of templates on the Docusign platform is required. \n\n* **Automatically fill data into documents with Zendesk data:** [create custom documents](https://etegsuporte.zendesk.com/hc/en-us/articles/33216416831764-How-to-Link-Zendesk-Fields-in-the-DocuSign-Platform) using the option to create Docusign templates and ticket details.\n\n* **Speed up sending envelopes by uploading documents:** [send envelopes from uploading documents](https://etegsuporte.zendesk.com/hc/en-us/articles/33661780615444-Sending-Envelopes-Using-the-Documents-Option). Little or no configuration is required on the document.\n\n* **Track the status of documents:** through the app it is possible to [track the status of the sent envelopes](https://etegsuporte.zendesk.com/hc/en-us/articles/33723042480404-Tracking-the-Status-of-Sent-Envelopes): stand-by, completed, etc. The registration of the sent envelopes is available in the app inside the ticket used to send that envelope, registering the shipments by ticket, as soon as the ticket is updated.","raw_installation_instructions":"* As a Zendesk administrator, in Zendesk Marketplace, click the Install button to set up the eZSign application.\n\n* During the installation, click on the authentication link: you will be directed to the Docusign account and must authorize the connection between the platforms.\n\n* In the app management you can enable role and group restrictions by defining which groups and roles can have access to the app.\n\n* Finish installing the app by clicking the Install button.\n\nFor more information on how to use the app, [access our knowledge base](https://etegsuporte.zendesk.com/hc/en-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://288590.apps.zdusercontent.com/288590/assets/1753361950-1d1e13724993fcbef149c1f9d4485a68/support/logo-small.png","large_icon":"https://288590.apps.zdusercontent.com/288590/assets/1753361950-1d1e13724993fcbef149c1f9d4485a68/support/logo.png","screenshots":["https://288590.apps.zdusercontent.com/288590/assets/1753361950-1d1e13724993fcbef149c1f9d4485a68/support/screenshot-0.png","https://288590.apps.zdusercontent.com/288590/assets/1753361950-1d1e13724993fcbef149c1f9d4485a68/support/screenshot-1.png","https://288590.apps.zdusercontent.com/288590/assets/1753361950-1d1e13724993fcbef149c1f9d4485a68/support/screenshot-2.png"],"installation_count":15},{"id":289749,"name":"Statuspage by Zenplates","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1042381,"app_id":289749,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-11-25T23:38:10Z","updated_at":"2020-11-25T23:38:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1042378,"app_id":289749,"name":"urls","kind":"text","required":true,"position":1,"created_at":"2020-11-25T23:38:09Z","updated_at":"2020-11-25T23:38:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1042379,"app_id":289749,"name":"enableSubscriptions","kind":"checkbox","required":false,"position":2,"created_at":"2020-11-25T23:38:09Z","updated_at":"2020-11-25T23:38:09Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1042380,"app_id":289749,"name":"token","kind":"password","required":false,"position":3,"created_at":"2020-11-25T23:38:10Z","updated_at":"2020-11-25T23:38:10Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":1987,"entity_id":289749,"app_id":289749,"amount":50,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HplE5EJDVs0D1ssTmbtympQ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":743,"cost_type":"CostStripe","active":true,"created_at":"2020-11-25T23:38:12.000Z","updated_at":"2020-11-25T23:38:12.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-10","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-11-25T23:38:07Z","updated_at":"2025-04-04T00:06:07Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,1,7],"date_published":"2020-11-25T23:38:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","top_bar","background"],"last_update_time":"2021-01-11T22:10:32Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"View Statuspage components, incidents and maintenance events in Zendesk Support","long_description":"\u003cp\u003eThis Atlassian Statuspage integration app ensures that agents have the latest information about incidents or service degradations at their fingertips.\u003c/p\u003e\n\n\u003cp\u003eSummary information is available at a glance and detailed information about components, incidents and maintenance events are just a click away. Agents can also send updates to customers from within a ticket by adding the current status of an issue or outage directly into a comment.\u003c/p\u003e\n\n\u003cp\u003eA list in the top bar allows agents to monitor critical outage information and proactively respond to service disruptions.\u003c/p\u003e\n\n\u003ch2\u003eFeature overview\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eManage one or more pages from your Statuspage account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView overall page status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView individual component and component group statuses\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the number of unresolved and upcoming incidents\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView and filter the 50 most recent incidents by keyword or status (including resolved and postmortem)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView and filter the 50 most recent maintenance events by keyword or status (including completed and postmortem)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick-through to pages and incidents on Statuspage\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd the latest incident information to a comment with the click of a button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSubscribe the ticket requester to email incident updates\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo use this app you must have a public Atlassian Statuspage.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk App Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the URL(s) of the pages in your Statuspage account that you would like to display within Zendesk, in a comma-separated list.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify whether you would like to allow agents to subscribe the ticket requester to email incident updates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the \u003ca href=\"https://developer.statuspage.io/#section/Authentication/api_key\"\u003eAPI key\u003c/a\u003e for your Statuspage account (only required if you would like to allow subscriptions through the app).\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This Atlassian Statuspage integration app ensures that agents have the latest information about incidents or service degradations at their fingertips.\n\nSummary information is available at a glance and detailed information about components, incidents and maintenance events are just a click away. Agents can also send updates to customers from within a ticket by adding the current status of an issue or outage directly into a comment.\n\nA list in the top bar allows agents to monitor critical outage information and proactively respond to service disruptions.\n\n## Feature overview\n\n* Manage one or more pages from your Statuspage account\n\n* View overall page status\n\n* View individual component and component group statuses\n\n* View the number of unresolved and upcoming incidents\n\n* View and filter the 50 most recent incidents by keyword or status (including resolved and postmortem)\n\n* View and filter the 50 most recent maintenance events by keyword or status (including completed and postmortem)\n\n* Click-through to pages and incidents on Statuspage\n\n* Add the latest incident information to a comment with the click of a button\n\n* Subscribe the ticket requester to email incident updates","raw_installation_instructions":"To use this app you must have a public Atlassian Statuspage.\n\n1. Install the app from the Zendesk App Marketplace\n\n2. Enter the URL(s) of the pages in your Statuspage account that you would like to display within Zendesk, in a comma-separated list.\n\n3. Specify whether you would like to allow agents to subscribe the ticket requester to email incident updates.\n\n4. Enter the [API key](https://developer.statuspage.io/#section/Authentication/api_key) for your Statuspage account (only required if you would like to allow subscriptions through the app).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://289749.apps.zdusercontent.com/289749/assets/1610338984-44a463b1a08f11180cbd95ae85b0ad02/logo-small.png","large_icon":"https://289749.apps.zdusercontent.com/289749/assets/1610338984-44a463b1a08f11180cbd95ae85b0ad02/logo.png","screenshots":["https://289749.apps.zdusercontent.com/289749/assets/1610338984-44a463b1a08f11180cbd95ae85b0ad02/screenshot-0.png","https://289749.apps.zdusercontent.com/289749/assets/1610338984-44a463b1a08f11180cbd95ae85b0ad02/screenshot-1.png","https://289749.apps.zdusercontent.com/289749/assets/1610338984-44a463b1a08f11180cbd95ae85b0ad02/screenshot-2.png"],"installation_count":1},{"id":292041,"name":"InMoment","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-02T21:53:51Z","updated_at":"2026-06-03T22:57:00Z","terms_conditions_url":null,"app_organization":{"id":3425,"name":"InMoment (formerly Wootric)","email":"support@wootric.com","website":"https://inmoment.com/digital-customer-experience-software/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-12-02T21:53:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://inmoment.com/digital-customer-experience-software/"},"location_names":[],"last_update_time":"2026-06-03T22:56:56Z","owner_id":269519,"author_name":"InMoment (formerly Wootric)","author_email":"support@wootric.com","author_url":"https://inmoment.com/digital-customer-experience-software/","short_description":"CSAT, CES \u0026 NPS surveys and support analytics for Zendesk.","long_description":"\u003cp\u003eInMoment (formerly Wootric) is the customer experience management platform for maximizing customer lifetime value. Measure NPS, CSAT and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrigger an email or SMS survey when a ticket closes in Zendesk using webhooks.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCustomize surveys by any customer property, such as language, and add properties such as ticket number or agent name to subject line or intro text.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnalyze metrics and filter feedback in real-time -- by agent, region, or any business driver -- right in your InMoment dashboard.\u003c/strong\u003e Every response in InMoment is enriched with customer data for meaningful context and follow up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTake action in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCSAT responses flow back to the ticket record, so you can follow up with the customer or trigger other action from within Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInMoment accesses your Zendesk data solely to deliver and sync survey responses. Specifically, we:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead ticket data (ticket ID, status) to confirm a ticket is solved before sending a survey\u003c/li\u003e\n\u003cli\u003eRead end-user data (email address, role, verified status) to route surveys to the correct recipient\u003c/li\u003e\n\u003cli\u003eWrite satisfaction ratings back to tickets based on survey responses submitted by your customers\u003c/li\u003e\n\u003cli\u003eStore OAuth access and refresh tokens to maintain the authorized connection between your Zendesk instance and InMoment\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe do not perform bulk exports of your Zendesk data, do not use your data to train AI or machine learning models, and do not share your data with third parties. Data accessed from Zendesk is used exclusively to operate this integration for your account and is retained only as long as the integration remains active.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review our Privacy Policy: https://inmoment.com/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to Set Up\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your InMoment account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to the Zendesk Integration. You will find it in Accounts Settings --\u0026gt; Integrations --\u0026gt; Trigger Surveys.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more details, please see \u003ca href=\"http://help.wootric.com/en/articles/4694516-zendesk-integration\"\u003eZendesk Integration Overview\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"InMoment (formerly Wootric) is the customer experience management platform for maximizing customer lifetime value. Measure NPS, CSAT and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience.\n\n**Trigger an email or SMS survey when a ticket closes in Zendesk using webhooks.**\n\nCustomize surveys by any customer property, such as language, and add properties such as ticket number or agent name to subject line or intro text.\n\n**Analyze metrics and filter feedback in real-time -- by agent, region, or any business driver -- right in your InMoment dashboard.** Every response in InMoment is enriched with customer data for meaningful context and follow up.\n\n**Take action in Zendesk**\n\nCSAT responses flow back to the ticket record, so you can follow up with the customer or trigger other action from within Zendesk\n\n**Data Handling \u0026 Privacy**\n\nInMoment accesses your Zendesk data solely to deliver and sync survey responses. Specifically, we:\n\n- Read ticket data (ticket ID, status) to confirm a ticket is solved before sending a survey\n- Read end-user data (email address, role, verified status) to route surveys to the correct recipient\n- Write satisfaction ratings back to tickets based on survey responses submitted by your customers\n- Store OAuth access and refresh tokens to maintain the authorized connection between your Zendesk instance and InMoment\n\nWe do not perform bulk exports of your Zendesk data, do not use your data to train AI or machine learning models, and do not share your data with third parties. Data accessed from Zendesk is used exclusively to operate this integration for your account and is retained only as long as the integration remains active.\n\nFor full details, please review our Privacy Policy: https://inmoment.com/privacy-policy/","raw_installation_instructions":"## How to Set Up\n\n1. Log into your InMoment account\n\n2. Navigate to the Zendesk Integration. You will find it in Accounts Settings --\u003e Integrations --\u003e Trigger Surveys.\n\nFor more details, please see [Zendesk Integration Overview](http://help.wootric.com/en/articles/4694516-zendesk-integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://292041.apps.zdusercontent.com/292041/assets/1778872322-cfbf17b1ff5b6dd589d1b4e03aa4e5f6/logo-small.png","large_icon":"https://292041.apps.zdusercontent.com/292041/assets/1778872322-cfbf17b1ff5b6dd589d1b4e03aa4e5f6/logo.png","screenshots":["https://292041.apps.zdusercontent.com/292041/assets/1778872322-cfbf17b1ff5b6dd589d1b4e03aa4e5f6/screenshot-0.png","https://292041.apps.zdusercontent.com/292041/assets/1778872322-cfbf17b1ff5b6dd589d1b4e03aa4e5f6/screenshot-1.png","https://292041.apps.zdusercontent.com/292041/assets/1778872322-cfbf17b1ff5b6dd589d1b4e03aa4e5f6/screenshot-2.png"],"installation_count":0},{"id":293093,"name":"Polymer DLP for Zendesk","state":"published","version":"1.7.4","framework_version":"2.0","parameters":[{"id":1048876,"app_id":293093,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-05T22:20:10Z","updated_at":"2020-12-05T22:20:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2002,"entity_id":293093,"app_id":293093,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-12-05T22:20:12.000Z","updated_at":"2020-12-05T22:20:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-05T22:20:09Z","updated_at":"2025-04-04T00:06:08Z","terms_conditions_url":null,"app_organization":{"id":3508,"name":"Predict Data","email":"support@polymerhq.io","website":"https://www.polymerhq.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-12-05T22:20:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.polymerhq.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-03-29T23:05:39Z","owner_id":269519,"author_name":"Polymer","author_email":"support@polymerhq.io","author_url":"https://www.polymerhq.io/","short_description":"Polymer automatically detects and protects sensitive data in Zendesk.","long_description":"\u003cp\u003ePolymer is smart data loss prevention (DLP) that goes beyond violation alerts to automate cloud data security and compliance. Use Polymer to automatically reduce the risk of data exposure and empower employees to make better data security decisions without disrupting workflows.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDetect data vulnerabilities\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClassify sensitive data automatically with NLP, NER, and REGEX \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScan and continuously monitor Zendesk for sensitive data shared in tickets and comments \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePinpoint data security risks based on context \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduce false alerts for your information security and compliance teams with unparalleled data detection accuracy \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRemediate policy violations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAlert employees of data policy violations in real time within Zendesk \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRedact or delete sensitive data in tickets and comments \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmpower employees to make better decisions about how they share data via automatic nudges \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOperationalize data security workflows \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eMitigate ongoing data security risks\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eQuantify risk and isolate patterns with user and platform risk scores \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse detailed analytics and reports to proactively address areas of vulnerability \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily configure your data policies and security settings per organizational need \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate with legacy DLP solutions for comprehensive coverage \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage DLP centrally by hosting on a single tenant with dedicated KMS keys \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCustom data protection: \u003c/p\u003e\n\n\u003cp\u003ePolymer is customizable to your organization. Configure your data policies, user settings, and DLP mode when you install the app for Zendesk and update them at any time in the Polymer Hub.\u003c/p\u003e\n\n\u003cp\u003eData policies: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUse a pre-built data policy (like HIPAA, PCI, GDPR, SOC 2) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize your detection rules using 150+ data elements, including: \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eStandard PII:\u003c/strong\u003e Name, Age, Location, Phone Number, Email \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIDs:\u003c/strong\u003e SSN, Taxpayer ID, Passport Number, Driver\u0026#39;s License Number, Vehicle ID \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFinance:\u003c/strong\u003e Credit Card Number, IBAN, SWIFT, CUSIP, Routing Numbers \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHealth:\u003c/strong\u003e ICD, FDA, DEA, NPI \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNetwork:\u003c/strong\u003e IP Address, Hardware ID, MAC Address \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom:\u003c/strong\u003e REGEX, API Keys, Application UUIDs, Secrets\u003c/p\u003e\n\n\u003cp\u003eUser settings: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDesignate what user groups or employees should have access to specific data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eDLP modes:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSilence: Generates data policy violation and suspicious activity reports \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAlert: Generates data policy violation and suspicious activity reports; warns users in real time when violations occur \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemediate: Generates data policy violation and suspicious activity reports; warns users and redacts/deletes sensitive data in real time when violations occur\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eScan and monitor 100+ file types including: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDOC(X), XLS(X), TXT, CSV \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHTML, JSON, XML \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eJPEG, PNG, GIF \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePPT(X), ODP, KEY \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZIP, JAR\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOther integrations: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSlack \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGoogle Drive \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMicrosoft OneDrive \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMicrosoft Teams \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBox \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGitHub \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBitbucket\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo learn more or to schedule a demo, \u003ca href=\"https://www.polymerhq.io\"\u003evisit the Polymer website\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Polymer DLP for Zendesk to detect and protect sensitive data in Zendesk. Installation is fast and free. Follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button in the top right corner of this window.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the dropdown in the pop-up window to select the Zendesk account where you would like to install Polymer DLP.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Allow button to allow Polymer DLP to access your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the Polymer DLP onboarding wizard to set your data policies and DLP mode.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou must be a Zendesk admin user to install the Polymer DLP for Zendesk app. For help with installation or Polymer DLP, please contact \u003ca href=\"mailto:support@polymerhq.io\"\u003esupport@polymerhq.io\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eTo customize your data policies or install the Polymer DLP for Zendesk enterprise app, please contact \u003ca href=\"mailto:sales@polymerhq.io\"\u003esales@polymerhq.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Polymer is smart data loss prevention (DLP) that goes beyond violation alerts to automate cloud data security and compliance. Use Polymer to automatically reduce the risk of data exposure and empower employees to make better data security decisions without disrupting workflows.\n\n **Detect data vulnerabilities** \n\n - Classify sensitive data automatically with NLP, NER, and REGEX \n\n - Scan and continuously monitor Zendesk for sensitive data shared in tickets and comments \n\n - Pinpoint data security risks based on context \n\n - Reduce false alerts for your information security and compliance teams with unparalleled data detection accuracy \n\n **Remediate policy violations** \n\n - Alert employees of data policy violations in real time within Zendesk \n\n - Redact or delete sensitive data in tickets and comments \n\n - Empower employees to make better decisions about how they share data via automatic nudges \n\n - Operationalize data security workflows \n\n **Mitigate ongoing data security risks** \n\n - Quantify risk and isolate patterns with user and platform risk scores \n\n - Use detailed analytics and reports to proactively address areas of vulnerability \n\n - Easily configure your data policies and security settings per organizational need \n\n - Integrate with legacy DLP solutions for comprehensive coverage \n\n - Manage DLP centrally by hosting on a single tenant with dedicated KMS keys \n\nCustom data protection: \n\n Polymer is customizable to your organization. Configure your data policies, user settings, and DLP mode when you install the app for Zendesk and update them at any time in the Polymer Hub.\n\nData policies: \n\n - Use a pre-built data policy (like HIPAA, PCI, GDPR, SOC 2) \n\n - Customize your detection rules using 150+ data elements, including: \n\n **Standard PII:** Name, Age, Location, Phone Number, Email \n\n **IDs:** SSN, Taxpayer ID, Passport Number, Driver's License Number, Vehicle ID \n\n **Finance:** Credit Card Number, IBAN, SWIFT, CUSIP, Routing Numbers \n\n **Health:** ICD, FDA, DEA, NPI \n\n **Network:** IP Address, Hardware ID, MAC Address \n\n **Custom:** REGEX, API Keys, Application UUIDs, Secrets\n\n User settings: \n\n - Designate what user groups or employees should have access to specific data\n\n **DLP modes:** \n\n - Silence: Generates data policy violation and suspicious activity reports \n\n - Alert: Generates data policy violation and suspicious activity reports; warns users in real time when violations occur \n\n - Remediate: Generates data policy violation and suspicious activity reports; warns users and redacts/deletes sensitive data in real time when violations occur\n\n  Scan and monitor 100+ file types including: \n\n - DOC(X), XLS(X), TXT, CSV \n\n - HTML, JSON, XML \n\n - JPEG, PNG, GIF \n\n - PPT(X), ODP, KEY \n\n - ZIP, JAR\n\n  Other integrations: \n\n - Slack \n\n - Google Drive \n\n - Microsoft OneDrive \n\n - Microsoft Teams \n\n - Box \n\n - GitHub \n\n - Bitbucket\n\n To learn more or to schedule a demo, [visit the Polymer website](https://www.polymerhq.io).","raw_installation_instructions":"Install Polymer DLP for Zendesk to detect and protect sensitive data in Zendesk. Installation is fast and free. Follow these steps:\n\n 1. Click the Install button in the top right corner of this window.\n\n 2. Use the dropdown in the pop-up window to select the Zendesk account where you would like to install Polymer DLP.\n\n 3. Click the Install button.\n\n 4. Click the Allow button to allow Polymer DLP to access your Zendesk account.\n\n 5. Complete the Polymer DLP onboarding wizard to set your data policies and DLP mode.\n\n You must be a Zendesk admin user to install the Polymer DLP for Zendesk app. For help with installation or Polymer DLP, please contact \u003csupport@polymerhq.io\u003e.\n\n To customize your data policies or install the Polymer DLP for Zendesk enterprise app, please contact \u003csales@polymerhq.io\u003e.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://293093.apps.zdusercontent.com/293093/assets/1680112342-0d94505423a726b6ae3ce517d4e76922/logo-small.png","large_icon":"https://293093.apps.zdusercontent.com/293093/assets/1680112342-0d94505423a726b6ae3ce517d4e76922/logo.png","screenshots":["https://293093.apps.zdusercontent.com/293093/assets/1680112342-0d94505423a726b6ae3ce517d4e76922/screenshot-0.png","https://293093.apps.zdusercontent.com/293093/assets/1680112342-0d94505423a726b6ae3ce517d4e76922/screenshot-1.png","https://293093.apps.zdusercontent.com/293093/assets/1680112342-0d94505423a726b6ae3ce517d4e76922/screenshot-2.png"],"installation_count":3},{"id":295051,"name":"Instant CRM Extensions","state":"published","version":"2.4.8","framework_version":"2.0","parameters":[{"id":1052442,"app_id":295051,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-10T15:23:22Z","updated_at":"2020-12-10T15:23:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2009,"entity_id":295051,"app_id":295051,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-12-10T15:23:24.000Z","updated_at":"2020-12-10T15:23:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-10T15:23:21Z","updated_at":"2025-04-04T00:06:09Z","terms_conditions_url":null,"app_organization":{"id":1718,"name":"Instant Solutions","email":"tickets@instant.com.br","website":"http://www.instant.com.br","country_code":"BR","stripe_account_id":null,"state":null},"locations":[7,1,3,5],"date_published":"2020-12-10T15:23:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://instant.com.br"},"location_names":["background","top_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2024-02-06T21:29:34Z","owner_id":269519,"author_name":"Instant Solutions","author_email":"comercial@instant.com.br","author_url":"https://instant.com.br","short_description":"Integração Total entre a Plataforma Instant e o Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eDisponível apenas para agentes com licenças “Talk - Partner Edition”, (ver \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e)\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstant CRM Extensions\u003c/strong\u003e é um ferramenta que \u003cstrong\u003eautomatiza\u003c/strong\u003e a integração entre a Plataforma multicanal de atendimento da Instant e o Zendesk CRM.\u003c/p\u003e\n\n\u003cp\u003ePara chamadas entrantes e saintes, tickets são criados automaticamente, contendo as informações de CTI da chamada e o link para a gravação de áudio. 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Os tickets também são atribuídos automaticamente ao agente que realizou/atendeu a chamada.\n\nO aplicativo também permite o 'click-to-dial' - chamadas podem ser feitas com 1 clique, adicionando automaticamente comentários aos tickets com a gravação de áudio da chamada.\n\n_________\n\n**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\n**Instant CRM Extensions** is a tool that **automates** the integration between the Instant omnichannel communication platform and the Zendesk CRM.\n\nFor inbound and outbound calls, tickets are automatically created, containing the call's CTI (computer telephony integration) information and the link to the audio recording. 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Storeden","long_description":"\u003cp\u003e\u003cstrong\u003eStoreden connector\u003c/strong\u003e will allow your agents to quickly get a better insight in relevant order data from Storeden Service Shop, boosting your support team\u0026#39;s performance and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMultilanguage App\u003c/strong\u003e supporting English, French, Deutch, Spanish and Italian.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutosearch by order ID from a ticket field.\u003c/li\u003e\n\u003cli\u003eAdvanced Search of orders by multiple parameters.\u003c/li\u003e\n\u003cli\u003eList orders matching given criteria.\u003c/li\u003e\n\u003cli\u003eDisplay order information and products details.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\u003cbr\u003e\nIf you have any questions please \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Storeden\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Storeden transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the domain hosting your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your Storeden webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in key string.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Fill in the exchange string.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"**Storeden connector** will allow your agents to quickly get a better insight in relevant order data from Storeden Service Shop, boosting your support team's performance and customer satisfaction.\r\n\r\n**Multilanguage App** supporting English, French, Deutch, Spanish and Italian.\r\n\r\n## Key Features:\r\n\r\n- Autosearch by order ID from a ticket field.\r\n- Advanced Search of orders by multiple parameters.\r\n- List orders matching given criteria.\r\n- Display order information and products details.\r\n\r\nVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\r\nIf you have any questions please [contact us](https://www.volvox.rs/en/kontakt/).\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Storeden\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Storeden transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the domain hosting your webservice.\n\n__Step 3:__ Fill in the URL of your Storeden webservice.\n\n__Step 4:__ Fill in key string.\n\n__Step 5:__ Fill in the exchange string.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any 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FNAC/Darty","long_description":"\u003cp\u003e\u003cstrong\u003eFNAC/Darty connector\u003c/strong\u003e will allow your agents to quickly get a better insight in relevant order data from FNAC/Darty Marketplace, boosting your support team\u0026#39;s performance and customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutosearch by order ID from a ticket field.\u003c/li\u003e\n\u003cli\u003eAdvanced Search of orders by multiple parameters.\u003c/li\u003e\n\u003cli\u003eList orders matching given criteria.\u003c/li\u003e\n\u003cli\u003eDisplay order information and products details.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\u003c/p\u003e\n\n\u003cp\u003eYou can also check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-fnac-connector-app/\"\u003eour website\u003c/a\u003e and if you have any questions please \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your FNAC/Darty\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from FNAC/Darty transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the domain hosting your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your FNAC webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in credentials (Partner ID, Shop ID and API Key).\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"**FNAC/Darty connector** will allow your agents to quickly get a better insight in relevant order data from FNAC/Darty Marketplace, boosting your support team's performance and customer satisfaction.\r\n\r\n## Key Features:\r\n\r\n- Autosearch by order ID from a ticket field.\r\n- Advanced Search of orders by multiple parameters.\r\n- List orders matching given criteria.\r\n- Display order information and products details.\r\n\r\nVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\r\n\r\nYou can also check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-fnac-connector-app/) and if you have any questions please [contact us](https://www.volvox.rs/en/kontakt/).\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your FNAC/Darty\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from FNAC/Darty transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the domain hosting your webservice.\n\n__Step 3:__ Fill in the URL of your FNAC webservice.\n\n__Step 4:__ Fill in credentials (Partner ID, Shop ID and API Key).\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://295955.apps.zdusercontent.com/295955/assets/1772629167-b545a25f7fbe8637dfca612c6f19572d/logo-small.png","large_icon":"https://295955.apps.zdusercontent.com/295955/assets/1772629167-b545a25f7fbe8637dfca612c6f19572d/logo.png","screenshots":["https://295955.apps.zdusercontent.com/295955/assets/1772629167-b545a25f7fbe8637dfca612c6f19572d/screenshot-0.png","https://295955.apps.zdusercontent.com/295955/assets/1772629167-b545a25f7fbe8637dfca612c6f19572d/screenshot-1.png","https://295955.apps.zdusercontent.com/295955/assets/1772629167-b545a25f7fbe8637dfca612c6f19572d/screenshot-2.png"],"installation_count":19},{"id":296124,"name":"Mirakl Connector by 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plan. For multiple instances or package with Marketplace channels, please contact us.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6niCKXyRslQ5NHTGOSMaWf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1658,"cost_type":"CostStripe","active":true,"created_at":"2026-04-20T18:07:36.000Z","updated_at":"2026-04-20T18:07:36.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-12-11T20:50:59Z","updated_at":"2026-04-20T18:07:41Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2020-12-11T20:50:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-20T18:07:34Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Mirakl","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Mirakl Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany Mirakl marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e🎯 \u003cstrong\u003eAdvanced Search Capabilities:\u003c/strong\u003e Filter orders by a range of parameters for precise results.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eEfficient Order Listing:\u003c/strong\u003e Instantly view orders that meet your specified criteria.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eDetailed Order and Product Information:\u003c/strong\u003e Access comprehensive order and product details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Mirakl marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-darty-connector-app/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Mirakl\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Mirakl transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your Mirakl marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in credentials (API Auth token).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e If you have multiple shops on the same Mirakl instance, specify the shop ID of the shop you want to connect.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Mirakl Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any Mirakl marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 🎯 **Advanced Search Capabilities:** Filter orders by a range of parameters for precise results.\r\n- 📋 **Efficient Order Listing:** Instantly view orders that meet your specified criteria.\r\n- 📦 **Detailed Order and Product Information:** Access comprehensive order and product details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Mirakl marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk/zendesk-darty-connector-app/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Mirakl\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Mirakl transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in the URL of your Mirakl marketplace.\n\n__Step 4:__ Fill in credentials (API Auth token).\n\n__Step 5:__ If you have multiple shops on the same Mirakl instance, specify the shop ID of the shop you want to connect.\n\n__Step 6:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://296124.apps.zdusercontent.com/296124/assets/1774512490-991173f7677a66e65e7cfeed02330ad5/logo-small.png","large_icon":"https://296124.apps.zdusercontent.com/296124/assets/1774512490-991173f7677a66e65e7cfeed02330ad5/logo.png","screenshots":["https://296124.apps.zdusercontent.com/296124/assets/1774512490-991173f7677a66e65e7cfeed02330ad5/screenshot-0.png","https://296124.apps.zdusercontent.com/296124/assets/1774512490-991173f7677a66e65e7cfeed02330ad5/screenshot-1.png","https://296124.apps.zdusercontent.com/296124/assets/1774512490-991173f7677a66e65e7cfeed02330ad5/screenshot-2.png"],"installation_count":194},{"id":298255,"name":"Trustpilot Reviews","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":1057213,"app_id":298255,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-14T16:10:52Z","updated_at":"2020-12-14T16:10:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2018,"entity_id":298255,"app_id":298255,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-12-14T16:10:52.000Z","updated_at":"2020-12-14T16:10:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":4,"count":{"3":1,"5":2,"1":0,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":"#E9AEBD","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":null,"created_at":"2020-12-14T16:10:51Z","updated_at":"2026-06-16T22:00:43Z","terms_conditions_url":null,"app_organization":{"id":793,"name":"Trustpilot Reviews","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2020-12-14T16:10:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://business.trustpilot.com/plans"},"location_names":[],"last_update_time":"2026-06-16T22:00:40Z","owner_id":269519,"author_name":"Trustpilot","author_email":"support@trustpilot.com","author_url":"https://www.trustpilot.com","short_description":"Manage and respond to Trustpilot reviews from Zendesk.","long_description":"\u003cp\u003eTrustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.\u003c/p\u003e\n\n\u003ch3\u003eCarry the conversation across channels\u003c/h3\u003e\n\n\u003cp\u003eWhen all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.\u003c/p\u003e\n\n\u003ch3\u003eIncrease brand loyalty\u003c/h3\u003e\n\n\u003cp\u003eRespond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (\u003ca href=\"https://business.trustpilot.com/reviews/6-ways-to-make-trust-your-essential-brand-differentiator\"\u003eTrustpilot Consumer Survey, 2019\u003c/a\u003e). \u003c/p\u003e\n\n\u003ch3\u003eDeliver a better customer experience\u003c/h3\u003e\n\n\u003cp\u003eLearn from your customers to find out what works, what doesn\u0026#39;t, and how you can improve your products and services.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThis integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, \u003ca href=\"https://business.trustpilot.com/plans?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=partner_partner-tracked-link_requestdemo_all_0519\"\u003eexplore our plans here to get started\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and review and ticket data. This data is used solely for the purpose of creating Zendesk tickets from Trustpilot reviews and enabling replies to those reviews directly from Zendesk. Data is processed and stored by Trustpilot in accordance with \u003ca href=\"https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms\"\u003eTrustpilot\u0026#39;s Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Trustpilot Reviews directly from the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/298255/trustpilot-reviews/\"\u003eZendesk Marketplace\u003c/a\u003e instead of uploading a private app package.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk, open \u003cstrong\u003eAdmin Center\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eZendesk Marketplace\u003c/strong\u003e, search for \u003cstrong\u003eTrustpilot Reviews\u003c/strong\u003e, and start the installation.\u003c/li\u003e\n\u003cli\u003eReview and confirm the app permissions, then complete the Marketplace install in Zendesk.\u003c/li\u003e\n\u003cli\u003eAfter installation, go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eChannel apps\u003c/strong\u003e and open \u003cstrong\u003eTrustpilot Reviews\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eUnder \u003cstrong\u003eAccounts\u003c/strong\u003e, click \u003cstrong\u003eAdd account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the domains you want to integrate with Zendesk. You can also choose whether to include product reviews, review tags, and unanswered review sync.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSubmit\u003c/strong\u003e, then click \u003cstrong\u003eAllow\u003c/strong\u003e in the Zendesk OAuth window to connect the account.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor setup details, account configuration, replies, and ongoing management, see \u003ca href=\"https://help.trustpilot.com/s/article/Trustpilots-Zendesk-integration?language=en_US\"\u003eTrustpilot\u0026#39;s Zendesk integration\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Trustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.\n\n### Carry the conversation across channels\n\nWhen all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.\n\n### Increase brand loyalty\n\nRespond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand ([Trustpilot Consumer Survey, 2019](https://business.trustpilot.com/reviews/6-ways-to-make-trust-your-essential-brand-differentiator)). \n\n### Deliver a better customer experience\n\nLearn from your customers to find out what works, what doesn't, and how you can improve your products and services.\n\n---\n\nThis integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, [explore our plans here to get started](https://business.trustpilot.com/plans?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=partner_partner-tracked-link_requestdemo_all_0519).\n\n---\n\n### Data \u0026 Privacy\n\nThis integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and review and ticket data. This data is used solely for the purpose of creating Zendesk tickets from Trustpilot reviews and enabling replies to those reviews directly from Zendesk. Data is processed and stored by Trustpilot in accordance with [Trustpilot's Privacy Policy](https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms).","raw_installation_instructions":"Install Trustpilot Reviews directly from the [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/298255/trustpilot-reviews/) instead of uploading a private app package.\n\n1. In Zendesk, open **Admin Center**.\n2. Go to **Apps and integrations** \u003e **Zendesk Support apps**.\n3. Open the **Zendesk Marketplace**, search for **Trustpilot Reviews**, and start the installation.\n4. Review and confirm the app permissions, then complete the Marketplace install in Zendesk.\n5. After installation, go to **Apps and integrations** \u003e **Channel apps** and open **Trustpilot Reviews**.\n6. Under **Accounts**, click **Add account**.\n7. Select the domains you want to integrate with Zendesk. You can also choose whether to include product reviews, review tags, and unanswered review sync.\n8. Click **Submit**, then click **Allow** in the Zendesk OAuth window to connect the account.\n\nFor setup details, account configuration, replies, and ongoing management, see [Trustpilot's Zendesk integration](https://help.trustpilot.com/s/article/Trustpilots-Zendesk-integration?language=en_US).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://298255.apps.zdusercontent.com/298255/assets/1781006972-efbe1beda9daebc9cc35781969d4da37/logo-small.png","large_icon":"https://298255.apps.zdusercontent.com/298255/assets/1781006972-efbe1beda9daebc9cc35781969d4da37/logo.png","screenshots":["https://298255.apps.zdusercontent.com/298255/assets/1781006972-efbe1beda9daebc9cc35781969d4da37/screenshot-0.png","https://298255.apps.zdusercontent.com/298255/assets/1781006972-efbe1beda9daebc9cc35781969d4da37/screenshot-1.png","https://298255.apps.zdusercontent.com/298255/assets/1781006972-efbe1beda9daebc9cc35781969d4da37/screenshot-2.png"],"installation_count":842},{"id":298372,"name":"Zendesk SDK for Unity","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#003333","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-14T19:25:26Z","updated_at":"2025-04-04T00:06:09Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-12-14T19:25:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2020-12-14T19:25:26Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Add seamless support experiences to your mobile games in just a few minutes.","long_description":"\u003cp\u003eThe Zendesk SDK for Unity lets you add seamless support experiences to your mobile games in just a few minutes. This lightweight, native SDK allows for easily integrating scalable support without worrying about underlying OS dependencies. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://assetstore.unity.com/packages/add-ons/zendesk-sdk-for-unity-184352\"\u003eDownload the SDK\u003c/a\u003e in the Unity Asset Store.\u003c/p\u003e\n\n\u003cp\u003eWith the Zendesk SDK, you can:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eProvide in-game support:\u003c/strong\u003e Allow players to create tickets and converse with agents\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eEnable in-game self-service:\u003c/strong\u003e Allow players to browse and read help center articles\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eGet up and running quickly:\u003c/strong\u003e a native SDK means you can integrate Zendesk in minutes with minimal coding\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eCreate branded support experiences:\u003c/strong\u003e the SDK can be customized to match the look and feel of your game.  \u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://assetstore.unity.com/packages/add-ons/zendesk-sdk-for-unity-184352\"\u003eDownload the SDK\u003c/a\u003e in the Unity Asset Store.  \u003c/p\u003e\n\n\u003cp\u003eFor instructions on how to get started, see our \u003ca href=\"https://developer.zendesk.com/embeddables/docs/unity-native-sdk/getting_started\"\u003edocumentation\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eYou’ll need a Zendesk account, you can sign up for that \u003ca href=\"https://www.zendesk.com/register/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The Zendesk SDK for Unity lets you add seamless support experiences to your mobile games in just a few minutes. This lightweight, native SDK allows for easily integrating scalable support without worrying about underlying OS dependencies. \n\n[Download the SDK](https://assetstore.unity.com/packages/add-ons/zendesk-sdk-for-unity-184352) in the Unity Asset Store.\n\nWith the Zendesk SDK, you can:  \n- **Provide in-game support:** Allow players to create tickets and converse with agents  \n- **Enable in-game self-service:** Allow players to browse and read help center articles  \n- **Get up and running quickly:** a native SDK means you can integrate Zendesk in minutes with minimal coding  \n- **Create branded support experiences:** the SDK can be customized to match the look and feel of your game.  \n\n By enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"[Download the SDK](https://assetstore.unity.com/packages/add-ons/zendesk-sdk-for-unity-184352) in the Unity Asset Store.  \n\nFor instructions on how to get started, see our [documentation](https://developer.zendesk.com/embeddables/docs/unity-native-sdk/getting_started).  \n\nYou’ll need a Zendesk account, you can sign up for that [here](https://www.zendesk.com/register/).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://298372.apps.zdusercontent.com/298372/assets/1607973909-22e19eaddd5e17c037afd01bad8ba6b4/logo-small.png","large_icon":"https://298372.apps.zdusercontent.com/298372/assets/1607973909-22e19eaddd5e17c037afd01bad8ba6b4/logo.png","screenshots":["https://298372.apps.zdusercontent.com/298372/assets/1607973909-22e19eaddd5e17c037afd01bad8ba6b4/screenshot-0.png","https://298372.apps.zdusercontent.com/298372/assets/1607973909-22e19eaddd5e17c037afd01bad8ba6b4/screenshot-1.png","https://298372.apps.zdusercontent.com/298372/assets/1607973909-22e19eaddd5e17c037afd01bad8ba6b4/screenshot-2.png"],"installation_count":0},{"id":300719,"name":"WeSupply","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":1061278,"app_id":300719,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-17T09:07:26Z","updated_at":"2020-12-17T09:07:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1161301,"app_id":300719,"name":"WesupplyApiToken","kind":"text","required":true,"position":1,"created_at":"2021-02-19T20:23:45Z","updated_at":"2021-02-19T20:23:45Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1161302,"app_id":300719,"name":"WesupplyPair","kind":"text","required":true,"position":2,"created_at":"2021-02-19T20:23:45Z","updated_at":"2021-02-19T20:23:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1061277,"app_id":300719,"name":"WesupplyDomain","kind":"text","required":true,"position":3,"created_at":"2020-12-17T09:07:25Z","updated_at":"2021-02-19T20:23:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2021,"entity_id":300719,"app_id":300719,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-12-17T09:07:27.000Z","updated_at":"2020-12-17T09:07:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-17T09:07:24Z","updated_at":"2025-04-04T00:06:10Z","terms_conditions_url":null,"app_organization":{"id":3814,"name":"WeSupply","email":"hello@wesupplylabs.com","website":"https://bit.ly/3CbWvNm","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-12-17T09:07:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://wesupplylabs.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-05-24T18:05:03Z","owner_id":269519,"author_name":"WeSupply","author_email":"hello@wesupplylabs.com","author_url":"https://wesupplylabs.com/","short_description":"Post Purchase Customer Experience Solution","long_description":"\u003ch1\u003e\u003cstrong\u003eWeSupply - Zendesk: Order Tracking \u0026amp; Returns Management.\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003eZendesk Support \u0026amp; WeSupply: create a frictionless post-purchase experience!\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003ePost-Purchase Success at your fingertips\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eWeSupply makes it more convenient for you to:\u003c/p\u003e\n\n\u003cp\u003e-Bring all of your data under one roof to save resources\u003c/p\u003e\n\n\u003cp\u003e-Create a frictionless self-service returns experience\u003c/p\u003e\n\n\u003cp\u003e-Reduce WISMO tickets with proactive notifications\u003c/p\u003e\n\n\u003cp\u003e-Streamline all your order delivery and return processes\u003c/p\u003e\n\n\u003cp\u003e-Set the appropriate expectations to boost your sales\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSay Goodbye to WISMO inquiries\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eReduce problematic WISMO \u0026quot;Where is my order?\u0026quot; contacts that keep support teams busy. Let customers know when their order has been shipped, delivered, or postponed with proactive notifications and real-time order status updates.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eTurn occasional shoppers into loyal customers\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eCreate an effortless customer experience that drives sales and customer loyalty using WeSupply— your one-stop app for order tracking, fast deployable branded tracking pages, and self-service returns that can now be integrated with Zendesk.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eUnify your ticket view \u0026amp; access information faster\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eCreate a unified ticket view \u0026amp; show relevant information for each order: customer name, order number, delivery status, tracking number \u0026amp; carrier, shipment label, associated returns, return shipping status, and more. Everything in one place! Your customer care reps can comment or tag each ticket for a better organization and fill in any relevant information regarding the order status without having to switch platforms.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eOne final piece to the Customer Experience Puzzle\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eElevate the post-purchase experience, boost customer satisfaction \u0026amp; become champions of customer service— whether the missing piece of the puzzle is an easy-to-implement tracking page, proactive shipping and return notifications, self-service returns \u0026amp; easy refunds, the availability of a good in-store pick-up flow, or insightful data about your sales performance.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eProcessing Returns in an instant\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eProcess returns quickly and protect your business from fraud. Add as many rules as you need, remove human errors, keep track of your returns \u0026amp; exchanges, and make sure all customers are satisfied— options that make managing Zendesk returns feel like a breeze!\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eGet Started Today!\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eAutomate post-purchase processes and enter the fold with Zendesk \u0026amp; WeSupply— the ticketing system and post-purchase customer relationship management tools you need for guaranteed success.\u003c/p\u003e\n\n\u003cp\u003eSign up for your \u003ca href=\"https://signup.labs.wesupply.xyz/new-account\"\u003e14-day trial!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFor more details, visit \u003ca href=\"https://wesupplylabs.com/\"\u003ewesupplylabs.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"http://wesupplylabs.com/wp-content/uploads/2021/04/WeSupply-Track-Shipments-and-Start-Returns-directly-from-Zendesk.png\" alt=\"WeSupply Track Shipments and Start Returns directly from Zendesk\"\u003eimages\u003c/p\u003e\n\n\u003cp\u003eMake sure you check out the complete procedure here, and contact us at hello@wesupplylabs.com if you have any questions!\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDownload the app from the \u003ca href=\"https://www.zendesk.com/apps/support/wesupply/\"\u003eZendesk Marketplace\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog into your WeSupply account \u0026amp; connect to the Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd your Zendesk domain name \u0026amp; generate your WeSupply PairId.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk Admin Panel, insert your WeSupply Admin Key and WeSupply PairId.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLastly, add your WeSupply Domain to the Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can find the complete procedure \u003ca href=\"https://support.wesupplylabs.com/hc/en-us/articles/360037959732-How-to-Connect-Zendesk-With-WeSupply-\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and then configure it as explained in our \u003ca href=\"https://wesupplylabs.zendesk.com/hc/en-us/articles/360037959732-How-to-Connect-Zendesk-With-WeSupply-\"\u003eknowledge base article\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# **WeSupply - Zendesk: Order Tracking \u0026 Returns Management.**\n\nZendesk Support \u0026 WeSupply: create a frictionless post-purchase experience!\n\n## **Post-Purchase Success at your fingertips**\n\nWeSupply makes it more convenient for you to:\n\n-Bring all of your data under one roof to save resources\n\n-Create a frictionless self-service returns experience\n\n-Reduce WISMO tickets with proactive notifications\n\n-Streamline all your order delivery and return processes\n\n-Set the appropriate expectations to boost your sales\n\n## **Say Goodbye to WISMO inquiries**\n\nReduce problematic WISMO \"Where is my order?\" contacts that keep support teams busy. Let customers know when their order has been shipped, delivered, or postponed with proactive notifications and real-time order status updates.\n\n## **Turn occasional shoppers into loyal customers**\n\nCreate an effortless customer experience that drives sales and customer loyalty using WeSupply— your one-stop app for order tracking, fast deployable branded tracking pages, and self-service returns that can now be integrated with Zendesk.\n\n## **Unify your ticket view \u0026 access information faster**\n\nCreate a unified ticket view \u0026 show relevant information for each order: customer name, order number, delivery status, tracking number \u0026 carrier, shipment label, associated returns, return shipping status, and more. Everything in one place! Your customer care reps can comment or tag each ticket for a better organization and fill in any relevant information regarding the order status without having to switch platforms.\n\n## **One final piece to the Customer Experience Puzzle**\n\nElevate the post-purchase experience, boost customer satisfaction \u0026 become champions of customer service— whether the missing piece of the puzzle is an easy-to-implement tracking page, proactive shipping and return notifications, self-service returns \u0026 easy refunds, the availability of a good in-store pick-up flow, or insightful data about your sales performance.\n\n## **Processing Returns in an instant**\n\nProcess returns quickly and protect your business from fraud. Add as many rules as you need, remove human errors, keep track of your returns \u0026 exchanges, and make sure all customers are satisfied— options that make managing Zendesk returns feel like a breeze!\n\n## **Get Started Today!**\n\nAutomate post-purchase processes and enter the fold with Zendesk \u0026 WeSupply— the ticketing system and post-purchase customer relationship management tools you need for guaranteed success.\n\nSign up for your [14-day trial!](https://signup.labs.wesupply.xyz/new-account)\n\nFor more details, visit [wesupplylabs.com](https://wesupplylabs.com/)\n\n![WeSupply Track Shipments and Start Returns directly from Zendesk](http://wesupplylabs.com/wp-content/uploads/2021/04/WeSupply-Track-Shipments-and-Start-Returns-directly-from-Zendesk.png)images\n\nMake sure you check out the complete procedure here, and contact us at hello@wesupplylabs.com if you have any questions!\n\n1. Download the app from the [Zendesk Marketplace](https://www.zendesk.com/apps/support/wesupply/).\n\n2. Log into your WeSupply account \u0026 connect to the Zendesk app.\n\n3. Add your Zendesk domain name \u0026 generate your WeSupply PairId.\n\n4. In the Zendesk Admin Panel, insert your WeSupply Admin Key and WeSupply PairId.\n\n5. Lastly, add your WeSupply Domain to the Zendesk app.\n\nYou can find the complete procedure [here](https://support.wesupplylabs.com/hc/en-us/articles/360037959732-How-to-Connect-Zendesk-With-WeSupply-).","raw_installation_instructions":"Install the app and then configure it as explained in our [knowledge base article](https://wesupplylabs.zendesk.com/hc/en-us/articles/360037959732-How-to-Connect-Zendesk-With-WeSupply-)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://300719.apps.zdusercontent.com/300719/assets/1653386943-a9e245fd3fae05765cfdade33638d751/logo-small.png","large_icon":"https://300719.apps.zdusercontent.com/300719/assets/1653386943-a9e245fd3fae05765cfdade33638d751/logo.png","screenshots":["https://300719.apps.zdusercontent.com/300719/assets/1653386943-a9e245fd3fae05765cfdade33638d751/screenshot-0.png","https://300719.apps.zdusercontent.com/300719/assets/1653386943-a9e245fd3fae05765cfdade33638d751/screenshot-1.png","https://300719.apps.zdusercontent.com/300719/assets/1653386943-a9e245fd3fae05765cfdade33638d751/screenshot-2.png"],"installation_count":7},{"id":310589,"name":"Auto Merge","state":"published","version":"3.11","framework_version":"2.0","parameters":[{"id":1078332,"app_id":310589,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-27T09:11:07Z","updated_at":"2020-12-27T09:11:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1078331,"app_id":310589,"name":"api_key","kind":"hidden","required":false,"position":1,"created_at":"2020-12-27T09:11:07Z","updated_at":"2026-04-29T16:56:41Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":1603400,"app_id":310589,"name":"token","kind":"hidden","required":false,"position":2,"created_at":"2021-10-06T17:56:04Z","updated_at":"2026-04-29T16:56:41Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5970,"entity_id":310589,"app_id":310589,"amount":9900,"name":"Lite","description":"\u003cp\u003eFor small support teams.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrigger-based auto merging\u003c/li\u003e\n\u003cli\u003eActivity dashboard\u003c/li\u003e\n\u003cli\u003e50 merge rules\u003c/li\u003e\n\u003cli\u003eUp to 500 tickets checked per day\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Li36FFvgvstJImSXsBxs4C1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":1713,"cost_type":"CostStripe","active":true,"created_at":"2026-07-14T23:06:03.000Z","updated_at":"2026-08-07T21:29:03.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2031,"entity_id":310589,"app_id":310589,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1I2oKSFvgvstJImStqVTHXz4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":758,"cost_type":"CostStripe","active":false,"created_at":"2020-12-27T09:11:09.000Z","updated_at":"2020-12-27T09:11:09.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5971,"entity_id":310589,"app_id":310589,"amount":19900,"name":"Pro","description":"\u003cp\u003eThe most popular plan for growing support teams.\u003c/p\u003e\n\n\u003cp\u003eEverything in Lite, plus:\u003cbr\u003e\n* Batch merging\u003cbr\u003e\n* Up to 5 scheduled jobs\u003cbr\u003e\n* Up to 10,000 tickets checked per day\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Li36ZFvgvstJImSHSZjLNaw","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":1714,"cost_type":"CostStripe","active":true,"created_at":"2026-07-14T23:06:03.000Z","updated_at":"2026-08-07T21:29:03.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2237,"entity_id":310589,"app_id":310589,"amount":20000,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IhewjFvgvstJImS01OZ4V2H","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":835,"cost_type":"CostStripe","active":false,"created_at":"2021-04-21T20:48:27.000Z","updated_at":"2026-04-29T16:56:39.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":396},{"id":5972,"entity_id":310589,"app_id":310589,"amount":99900,"name":"Enterprise","description":"\u003cp\u003eFor high-volume support teams.\u003c/p\u003e\n\n\u003cp\u003eEverything in Pro, plus:\u003cbr\u003e\n* Up to 10 scheduled jobs\u003cbr\u003e\n* More merges per scheduled run\u003cbr\u003e\n* Up to 40,000 tickets checked per day\u003cbr\u003e\n* Security review support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Li370FvgvstJImSvCgycQ1W","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1CEnFQFvgvstJImS","cost_id":1715,"cost_type":"CostStripe","active":true,"created_at":"2026-07-14T23:06:03.000Z","updated_at":"2026-08-07T21:29:03.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-117527564-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-12-27T09:11:06Z","updated_at":"2026-08-07T21:29:05Z","terms_conditions_url":"https://myplaylist.io/terms","app_organization":{"id":1610,"name":"Playlist","email":"support@myplaylist.io","website":"https://myplaylist.io","country_code":"US","stripe_account_id":"acct_1CEnFQFvgvstJImS","state":"published"},"locations":[7,2,9],"date_published":"2020-12-27T09:11:06Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","modal"],"last_update_time":"2026-08-07T21:28:59Z","owner_id":269519,"author_name":"Playlist","author_email":"support@myplaylist.io","author_url":"https://myplaylist.io","short_description":"Automatically merge duplicate tickets from the same requester","long_description":"\u003cp\u003eThe original self-serve auto merge app for Zendesk. No development work or implementation consultants required.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eMonitor every merge from the activity dashboard\u003c/li\u003e\n\u003cli\u003eMerge incoming tickets in real time with a trigger\u003c/li\u003e\n\u003cli\u003eMerge your backlog with scheduled jobs\u003c/li\u003e\n\u003cli\u003eConfigure multiple merge rules for different workflows\u003c/li\u003e\n\u003cli\u003eMatch on any ticket field to identify duplicates\u003c/li\u003e\n\u003cli\u003eMatch identifiers in the subject using regular expressions\u003c/li\u003e\n\u003cli\u003eSet a time window to limit merging to recent tickets\u003c/li\u003e\n\u003cli\u003eLimit merging to a configurable time window\u003c/li\u003e\n\u003cli\u003eRestrict merging to tickets that meet specific conditions\u003c/li\u003e\n\u003cli\u003eChoose whether to merge into the newer or older ticket\u003c/li\u003e\n\u003cli\u003eCustomize merge comments with placeholders\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTry it for free\u003c/h1\u003e\n\n\u003cp\u003eStart a 14-day free trial. Use code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e during signup. No credit card required. Cancel anytime. For a closer look before signing up, see the \u003ca href=\"https://help.myplaylist.io/hc/articles/360055095411\"\u003eSetup Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eData handling \u0026amp; privacy\u003c/h1\u003e\n\n\u003cp\u003eAuto Merge accesses only the Zendesk data required to identify and merge duplicate tickets, including requester ID, ticket status, subject, and last public comment. End-user data is never collected beyond what is required for merging. For a complete breakdown, see the \u003ca href=\"https://help.myplaylist.io/hc/en-us/articles/4416193394957\"\u003eTechnical Information\u003c/a\u003e page and \u003ca href=\"https://myplaylist.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFree for sandbox accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start your 14-day free trial, install the app directly from the Marketplace. Use code \u003cstrong\u003eTRIALWOCC\u003c/strong\u003e during checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\u003c/p\u003e\n\n\u003ch2\u003eOnly need it for specific admins?\u003c/h2\u003e\n\n\u003cp\u003eYou can limit Auto Merge to select admins by \u003ca href=\"https://help.myplaylist.io/hc/articles/360026253012\"\u003eenabling group restrictions\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cp\u003eOnce installed, go to Auto Merge Setup and click Authorize to get started.\u003c/p\u003e\n","raw_long_description":"The original self-serve auto merge app for Zendesk. No development work or implementation consultants required.\n\n# Features\n* Monitor every merge from the activity dashboard\n* Merge incoming tickets in real time with a trigger\n* Merge your backlog with scheduled jobs\n* Configure multiple merge rules for different workflows\n* Match on any ticket field to identify duplicates\n* Match identifiers in the subject using regular expressions\n* Set a time window to limit merging to recent tickets\n* Limit merging to a configurable time window\n* Restrict merging to tickets that meet specific conditions\n* Choose whether to merge into the newer or older ticket\n* Customize merge comments with placeholders\n\n# Try it for free\nStart a 14-day free trial. Use code **TRIALWOCC** during signup. No credit card required. Cancel anytime. For a closer look before signing up, see the [Setup Guide](https://help.myplaylist.io/hc/articles/360055095411).\n\n# Data handling \u0026 privacy\nAuto Merge accesses only the Zendesk data required to identify and merge duplicate tickets, including requester ID, ticket status, subject, and last public comment. End-user data is never collected beyond what is required for merging. For a complete breakdown, see the [Technical Information](https://help.myplaylist.io/hc/en-us/articles/4416193394957) page and [Privacy Policy](https://myplaylist.io/privacy).\n\n---\nFree for sandbox accounts.","raw_installation_instructions":"To start your 14-day free trial, install the app directly from the Marketplace. Use code **TRIALWOCC** during checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.\n\n## Only need it for specific admins?\nYou can limit Auto Merge to select admins by [enabling group restrictions](https://help.myplaylist.io/hc/articles/360026253012).\n\n## Setup\nOnce installed, go to Auto Merge Setup and click Authorize to get started.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://310589.apps.zdusercontent.com/310589/assets/1784891365-1e3711ce6eb1113f09e6ffc3b073b94f/logo-small.png","large_icon":"https://310589.apps.zdusercontent.com/310589/assets/1784891365-1e3711ce6eb1113f09e6ffc3b073b94f/logo.png","screenshots":["https://310589.apps.zdusercontent.com/310589/assets/1784891365-1e3711ce6eb1113f09e6ffc3b073b94f/screenshot-0.png","https://310589.apps.zdusercontent.com/310589/assets/1784891365-1e3711ce6eb1113f09e6ffc3b073b94f/screenshot-1.png","https://310589.apps.zdusercontent.com/310589/assets/1784891365-1e3711ce6eb1113f09e6ffc3b073b94f/screenshot-2.png"],"installation_count":163},{"id":310914,"name":"Shopify Macros","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1078661,"app_id":310914,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-27T17:50:42Z","updated_at":"2020-12-27T17:50:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1078659,"app_id":310914,"name":"API_KEY","kind":"text","required":false,"position":1,"created_at":"2020-12-27T17:50:42Z","updated_at":"2021-04-05T22:10:08Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":1078660,"app_id":310914,"name":"env","kind":"hidden","required":false,"position":2,"created_at":"2020-12-27T17:50:42Z","updated_at":"2020-12-27T17:50:42Z","default_value":"prod","secure":false,"scopes":null,"options":null}],"plans":[{"id":2032,"entity_id":310914,"app_id":310914,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-12-27T17:50:44.000Z","updated_at":"2020-12-27T17:50:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-164473605-5","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-12-27T17:50:41Z","updated_at":"2025-04-04T00:06:13Z","terms_conditions_url":null,"app_organization":{"id":3686,"name":"Sidr.io","email":"tongbo@usechaser.com","website":"https://sidr.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2020-12-27T17:50:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.shopify.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2021-04-05T22:10:04Z","owner_id":269519,"author_name":"Sidr","author_email":"founders@sidr.io","author_url":"https://www.sidr.io","short_description":"Use Shopify variables in your help desk messages and responses","long_description":"\u003cp\u003eWhen using Zendesk, you will often respond with references to details in the customer\u0026#39;s Shopify order. Details like:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOrder number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTotal paid\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer info (e-mail, phone, etc.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny line item info\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny payment details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAddress info\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipping info (method used, shipping paid, etc.)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe make those Shopify variables available directly in your macros, so you don\u0026#39;t have to jump into Shopify, dig out the order, and copy/paste them all the time.\u003c/p\u003e\n\n\u003cp\u003eWe also make it easy to build the macros that include Shopify variables, with an intuitive editor that is aware of all possible Shopify variables.\u003c/p\u003e\n\n\u003cp\u003eFinally, the Shopify Macros side app on Zendesk makes it simple to apply these macros when responding to customers.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app on Zendesk, then click authenticate and login button in app.\u003c/p\u003e\n","raw_long_description":"When using Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:\n\n* Order number\n\n* Order status\n\n* Total paid\n\n* Customer info (e-mail, phone, etc.)\n\n* Any line item info\n\n* Any payment details\n\n* Address info\n\n* Shipping info (method used, shipping paid, etc.)\n\nWe make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.\n\nWe also make it easy to build the macros that include Shopify variables, with an intuitive editor that is aware of all possible Shopify variables.\n\nFinally, the Shopify Macros side app on Zendesk makes it simple to apply these macros when responding to customers.","raw_installation_instructions":"Install the app on Zendesk, then click authenticate and login button in app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://310914.apps.zdusercontent.com/310914/assets/1617599009-c02d4145fa25dbc6ba4bfa4a32736799/logo-small.png","large_icon":"https://310914.apps.zdusercontent.com/310914/assets/1617599009-c02d4145fa25dbc6ba4bfa4a32736799/logo.png","screenshots":["https://310914.apps.zdusercontent.com/310914/assets/1617599009-c02d4145fa25dbc6ba4bfa4a32736799/screenshot-0.png","https://310914.apps.zdusercontent.com/310914/assets/1617599009-c02d4145fa25dbc6ba4bfa4a32736799/screenshot-1.png","https://310914.apps.zdusercontent.com/310914/assets/1617599009-c02d4145fa25dbc6ba4bfa4a32736799/screenshot-2.png"],"installation_count":39},{"id":312650,"name":"Marketplace Channels","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":1081104,"app_id":312650,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-29T15:30:56Z","updated_at":"2020-12-29T15:30:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2033,"entity_id":312650,"app_id":312650,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1I3jtdKXyRslQ5NHNGnI3SPe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":759,"cost_type":"CostStripe","active":true,"created_at":"2020-12-29T15:30:57.000Z","updated_at":"2020-12-29T15:30:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-28505696-2","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-12-29T15:30:56Z","updated_at":"2026-03-24T15:14:57Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[],"date_published":"2020-12-29T15:30:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-03-24T15:14:53Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs","short_description":"Bring the conversation with your marketplace customers to Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eMarketplace channels\u003c/strong\u003e connects your online marketplaces with Zendesk, bringing all customer messages directly into your Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003eYour agents can read and reply to marketplace messages without leaving Zendesk, eliminating the need to switch between multiple platforms.\u003c/p\u003e\n\n\u003ch2\u003eKey Benefits:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCentralize marketplace communication\u003c/strong\u003e in Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRespond faster\u003c/strong\u003e from a single workspace\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUse Zendesk features\u003c/strong\u003e like SLAs, triggers, and automations\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove agent productivity\u003c/strong\u003e and customer satisfaction\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor performance\u003c/strong\u003e with centralized reporting for all the marketplaces\nWith Marketplace Channels, you can manage marketplace conversations just like any other support channel — directly inside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupported marketplaces:\u003c/h2\u003e\n\n\u003cp\u003eThe list is constantly growing:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e##Mirakl## (BHV, Blokker, Boulanger, Campadre, Carrefour, CasaDelLibro, Conforama, Coppel, ElCorteIngles, Elkjop, Empik, Eprice, FeelUnique, FonQ, Galeries Lafayette, GPA, Ibs, Intermarché, Kleertjes, Leclerc, LDLC, Maisons du monde, Manor, Nature et découvertes, PC Componentes, Public, Showroom prive, Tradesquare, Ubaldi, Worten,...)\u003c/li\u003e\n\u003cli\u003e##Fnac## (Fnac/Darty)\u003c/li\u003e\n\u003cli\u003e##Octopia## (CDiscount, Bébé boutique, Europazon, Ramsay, Casino, Vert Body, Marjane,...)\u003c/li\u003e\n\u003cli\u003e##Rakuten##\u003c/li\u003e\n\u003cli\u003e##Kaufland##\u003c/li\u003e\n\u003cli\u003e##Backmarket##\u003c/li\u003e\n\u003cli\u003e##Allegro##\u003c/li\u003e\n\u003cli\u003e##Miravia## (Miravia, Aliexpress)\u003c/li\u003e\n\u003cli\u003e##Returnless##\n...\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003elet us know\u003c/a\u003e if you\u0026#39;d like to see other marketplaces enabled. \u003c/p\u003e\n\n\u003cp\u003eVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\u003c/p\u003e\n\n\u003cp\u003eYou can also check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-marketplace-channels/\"\u003eour website\u003c/a\u003e and if you have any questions please \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data retention\u003c/strong\u003e - our platform transforms the data transitionning between the marketplaces and Zendesk - there\u0026#39;s no data retention on our servers\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - all of the data is encrypted in transit\u003cbr\u003e\n- 🔑 \u003cstrong\u003eNo credentials stored\u003c/strong\u003e - all of your login credentials stay in Zendesk\u003cbr\u003e\n- 🛡️ \u003cstrong\u003eGDPR compliant\u003c/strong\u003e - our servers are EU - based and we adhere to strict data privacy regulations - check out our \u003ca href=\"https://www.volvox.rs/en/politika-privatnosti/\"\u003eprivacy policy\u003c/a\u003e for more details\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the steps below to connect to different marketplaces:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e Click on Admin \u0026gt; Channel Integrations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Choose Marketplace Channels.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Select the accounts tab.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Click Add account (do this for each marketplace you\u0026#39;d like to connect to).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Chose the marketplace from the list and fill all the requested information.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"**Marketplace channels** connects your online marketplaces with Zendesk, bringing all customer messages directly into your Zendesk tickets.\r\n\r\nYour agents can read and reply to marketplace messages without leaving Zendesk, eliminating the need to switch between multiple platforms.\r\n\r\n## Key Benefits:\r\n\r\n* **Centralize marketplace communication** in Zendesk\r\n* **Respond faster** from a single workspace\r\n* **Use Zendesk features** like SLAs, triggers, and automations\r\n* **Improve agent productivity** and customer satisfaction\r\n* **Monitor performance** with centralized reporting for all the marketplaces\r\nWith Marketplace Channels, you can manage marketplace conversations just like any other support channel — directly inside Zendesk.\r\n\r\n## Supported marketplaces:\r\n\r\nThe list is constantly growing:\r\n\r\n* ##Mirakl## (BHV, Blokker, Boulanger, Campadre, Carrefour, CasaDelLibro, Conforama, Coppel, ElCorteIngles, Elkjop, Empik, Eprice, FeelUnique, FonQ, Galeries Lafayette, GPA, Ibs, Intermarché, Kleertjes, Leclerc, LDLC, Maisons du monde, Manor, Nature et découvertes, PC Componentes, Public, Showroom prive, Tradesquare, Ubaldi, Worten,...)\r\n* ##Fnac## (Fnac/Darty)\r\n* ##Octopia## (CDiscount, Bébé boutique, Europazon, Ramsay, Casino, Vert Body, Marjane,...)\r\n* ##Rakuten##\r\n* ##Kaufland##\r\n* ##Backmarket##\r\n* ##Allegro##\r\n* ##Miravia## (Miravia, Aliexpress)\r\n* ##Returnless##\r\n...\r\n\r\nPlease [let us know](https://www.volvox.rs/en/kontakt/) if you'd like to see other marketplaces enabled. \r\n\r\nVolvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!\r\n\r\nYou can also check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-marketplace-channels/) and if you have any questions please [contact us](https://www.volvox.rs/en/kontakt/).\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data retention** - our platform transforms the data transitionning between the marketplaces and Zendesk - there's no data retention on our servers\r\n- 🔒 **Secure transfer** - all of the data is encrypted in transit\r\n- 🔑 **No credentials stored** - all of your login credentials stay in Zendesk\r\n- 🛡️ **GDPR compliant** - our servers are EU - based and we adhere to strict data privacy regulations - check out our [privacy policy](https://www.volvox.rs/en/politika-privatnosti/) for more details","raw_installation_instructions":"Simply install the app and follow the steps below to connect to different marketplaces:\n\n__Step 1:__ Click on Admin \u003e Channel Integrations.\n\n__Step 2:__ Choose Marketplace Channels.\n\n__Step 3:__ Select the accounts tab.\n\n__Step 4:__ Click Add account (do this for each marketplace you'd like to connect to).\n\n__Step 5:__ Chose the marketplace from the list and fill all the requested information.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://312650.apps.zdusercontent.com/312650/assets/1772783718-8345a6cd0b23234654fc80ac1ddcaf0e/logo-small.png","large_icon":"https://312650.apps.zdusercontent.com/312650/assets/1772783718-8345a6cd0b23234654fc80ac1ddcaf0e/logo.png","screenshots":["https://312650.apps.zdusercontent.com/312650/assets/1772783718-8345a6cd0b23234654fc80ac1ddcaf0e/screenshot-0.png","https://312650.apps.zdusercontent.com/312650/assets/1772783718-8345a6cd0b23234654fc80ac1ddcaf0e/screenshot-1.png","https://312650.apps.zdusercontent.com/312650/assets/1772783718-8345a6cd0b23234654fc80ac1ddcaf0e/screenshot-2.png"],"installation_count":55},{"id":313969,"name":"Squarespace by Zenplates","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1082662,"app_id":313969,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-12-31T03:01:35Z","updated_at":"2020-12-31T03:01:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1082661,"app_id":313969,"name":"token","kind":"password","required":true,"position":1,"created_at":"2020-12-31T03:01:35Z","updated_at":"2020-12-31T03:01:35Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2036,"entity_id":313969,"app_id":313969,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1I3gFoEJDVs0D1ssbIEDLPyW","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":761,"cost_type":"CostStripe","active":true,"created_at":"2020-12-31T03:01:38.000Z","updated_at":"2020-12-31T03:01:38.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-12","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2020-12-31T03:01:34Z","updated_at":"2025-04-04T00:06:13Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[3,5],"date_published":"2020-12-31T03:01:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2021-01-05T21:00:12Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"View customer and order details from your Squarespace store in Zendesk Support","long_description":"\u003cp\u003eThis \u003ca href=\"https://support.squarespace.com/hc/en-us/articles/206779077\"\u003eSquarespace Commerce\u003c/a\u003e integration app allows you to view customer, order and line item information from your Squarespace store within the Zendesk Support ticket sidebar.  Eliminate context switching and allow your agents to provide a better support experience to your customers.\u003c/p\u003e\n\n\u003ch2\u003eView orders\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView all orders from the last 30 days\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView orders associated with the current ticket requester\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView orders by search term\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort the list of orders by order number, created date or total\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter the list of orders by order or line item property\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink orders to tickets using tags\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eView order details\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView details of all line items in an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order payment history, including applicable taxes, discounts and refunds\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer details, including billing and shipping addresses\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView delivery details and tracking information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView all internal notes associated with an order\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"mailto:contact@zenplates.co\"\u003econtact us\u003c/a\u003e as we value your feedback.\u003c/p\u003e\n\n\u003cp\u003eFor companies that enhance their Squarespace stores with a Zendesk Help Center, we offer a range \u003ca href=\"https://www.zenplates.co/themes\"\u003ehighly customizable themes for Zendesk Guide\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up the Squarespace app in your Zendesk account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGenerate an \u003ca href=\"https://support.squarespace.com/hc/en-us/articles/236297987\"\u003eAPI key\u003c/a\u003e in your Squarespace account. Ensure that you check the Orders permission, as this is required for the app to function.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk App Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the API key from the first step on the Installation page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy the convenience of having Squarespace Commerce customer and order information at your fingertips in Zendesk Support!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This [Squarespace Commerce](https://support.squarespace.com/hc/en-us/articles/206779077) integration app allows you to view customer, order and line item information from your Squarespace store within the Zendesk Support ticket sidebar.  Eliminate context switching and allow your agents to provide a better support experience to your customers.\n\n## View orders\n\n* View all orders from the last 30 days\n\n* View orders associated with the current ticket requester\n\n* View orders by search term\n\n* Sort the list of orders by order number, created date or total\n\n* Filter the list of orders by order or line item property\n\n* Link orders to tickets using tags\n\n## View order details\n\n* View details of all line items in an order\n\n* View order payment history, including applicable taxes, discounts and refunds\n\n* View customer details, including billing and shipping addresses\n\n* View delivery details and tracking information\n\n* View all internal notes associated with an order\n\nIf you have questions or thoughts about how to improve this app, please [contact us](mailto:contact@zenplates.co) as we value your feedback.\n\nFor companies that enhance their Squarespace stores with a Zendesk Help Center, we offer a range [highly customizable themes for Zendesk Guide](https://www.zenplates.co/themes).","raw_installation_instructions":"To set up the Squarespace app in your Zendesk account:\n\n1. Generate an [API key](https://support.squarespace.com/hc/en-us/articles/236297987) in your Squarespace account. Ensure that you check the Orders permission, as this is required for the app to function.\n\n2. Install the app from the Zendesk App Marketplace.\n\n3. Enter the API key from the first step on the Installation page.\n\n4. Enjoy the convenience of having Squarespace Commerce customer and order information at your fingertips in Zendesk Support!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://313969.apps.zdusercontent.com/313969/assets/1609805548-380191ad46c46b895209eac42dcf41ce/logo-small.png","large_icon":"https://313969.apps.zdusercontent.com/313969/assets/1609805548-380191ad46c46b895209eac42dcf41ce/logo.png","screenshots":["https://313969.apps.zdusercontent.com/313969/assets/1609805548-380191ad46c46b895209eac42dcf41ce/screenshot-0.png","https://313969.apps.zdusercontent.com/313969/assets/1609805548-380191ad46c46b895209eac42dcf41ce/screenshot-1.png","https://313969.apps.zdusercontent.com/313969/assets/1609805548-380191ad46c46b895209eac42dcf41ce/screenshot-2.png"],"installation_count":1},{"id":320087,"name":"Cohere","state":"published","version":"2.3.0","framework_version":"2.0","parameters":[{"id":1090439,"app_id":320087,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-06T19:44:41Z","updated_at":"2021-01-06T19:44:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1090438,"app_id":320087,"name":"token","kind":"text","required":false,"position":1,"created_at":"2021-01-06T19:44:41Z","updated_at":"2021-01-06T19:44:41Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2041,"entity_id":320087,"app_id":320087,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-06T19:44:43.000Z","updated_at":"2021-01-06T19:44:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-06T19:44:39Z","updated_at":"2025-04-04T00:06:13Z","terms_conditions_url":null,"app_organization":{"id":3849,"name":"Cohere","email":"team@cohere.io","website":"https://cohere.io","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,8],"date_published":"2021-01-06T19:44:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://cardina.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-07-25T20:57:24Z","owner_id":269519,"author_name":"Cohere Support","author_email":"support@cohere.so","author_url":"https://cohere.so","short_description":"See what your customers are seeing and engage them with the right context.","long_description":"\u003cp\u003eCompanies use Cohere to instantly engage with customers on their digital properties by visually guiding them on their screen, even over audio or text channels like phone or chat. If customers need help with support or sales, agents can jump in and visually guide them by either drawing or taking control of their screen.\u003c/p\u003e\n\n\u003cp\u003eCohere\u0026#39;s app for Zendesk allows you to see all of your ticket/chat requesters\u0026#39; active sessions on your website in the sidebar of your Zendesk dashboard. All you need to do to see their screen and visually guide them is click into a session in the sidebar — no downloads or switching tabs required!\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee a list of your user\u0026#39;s open pages directly in the Zendesk Support or Chat sidebar\u003c/li\u003e\n\u003cli\u003eView a livestream of what they\u0026#39;re doing with just one click\u003c/li\u003e\n\u003cli\u003eGuide them by either drawing or taking control of their webpage, once they\u0026#39;ve given you permission.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo set up the Cohere integration for Zendesk,  \u003cstrong\u003eyou must be an admin in your Cohere team.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe following instructions will detail how to set up the integration. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Cohere app in the Zendesk marketplace \u003c/li\u003e\n\u003cli\u003eWhen prompted for a Token, visit \u003ca href=\"https://cohere.io/zendesk\"\u003ehttps://cohere.io/zendesk\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eClick Generate Token to generate a new token. \u003cimg src=\"https://cohere.io/img/zendesk-generate-token.png\" alt=\"https://cohere.io/img/zendesk-generate-token.png\"\u003e \u003c/li\u003e\n\u003cli\u003eCopy the token by clicking the copy icon to the right of the token value \u003cimg src=\"https://cohere.io/img/zendesk_copy_token.png\" alt=\"https://cohere.io/img/zendesk_copy_token.png\"\u003e \u003c/li\u003e\n\u003cli\u003eReturn to the Zendesk app installation page and paste the token in. \u003cimg src=\"https://cohere.io/img/zendesk-page-token.png\" alt=\"https://cohere.io/img/zendesk-page-token.png\"\u003e \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eIt\u0026#39;s that simple.\u003c/strong\u003e  Once integrated, Zendesk will automatically start fetching your users\u0026#39; sessions and displaying them in the Ticket or Chat window sidebar, like shown below: \u003cimg src=\"https://cohere.io/img/zendesk-sidebar-location.png\" alt=\"https://cohere.io/img/zendesk-sidebar-location.png\"\u003e \u003c/p\u003e\n\n\u003cp\u003eAll you need to do then is click a session you\u0026#39;re interested in viewing. A modal will pop up giving you full access to Cohere, right in your Zendesk dashboard. \u003cimg src=\"https://cohere.io/img/zendesk-app-example.png\" alt=\"https://cohere.io/img/zendesk-app-example.png\"\u003e \u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, email us at \u003ca href=\"mailto:support@cohere.io\"\u003esupport@cohere.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Companies use Cohere to instantly engage with customers on their digital properties by visually guiding them on their screen, even over audio or text channels like phone or chat. If customers need help with support or sales, agents can jump in and visually guide them by either drawing or taking control of their screen.\n\nCohere's app for Zendesk allows you to see all of your ticket/chat requesters' active sessions on your website in the sidebar of your Zendesk dashboard. All you need to do to see their screen and visually guide them is click into a session in the sidebar — no downloads or switching tabs required!\n\nFeatures:\n\n- See a list of your user's open pages directly in the Zendesk Support or Chat sidebar\n- View a livestream of what they're doing with just one click\n- Guide them by either drawing or taking control of their webpage, once they've given you permission.","raw_installation_instructions":"To set up the Cohere integration for Zendesk,  **you must be an admin in your Cohere team.** \n\nThe following instructions will detail how to set up the integration. \n\n1. Install the Cohere app in the Zendesk marketplace \n2. When prompted for a Token, visit [https://cohere.io/zendesk](https://cohere.io/zendesk) \n3. Click Generate Token to generate a new token. ![https://cohere.io/img/zendesk-generate-token.png](https://cohere.io/img/zendesk-generate-token.png) \n4. Copy the token by clicking the copy icon to the right of the token value ![https://cohere.io/img/zendesk_copy_token.png](https://cohere.io/img/zendesk_copy_token.png) \n5. Return to the Zendesk app installation page and paste the token in. ![https://cohere.io/img/zendesk-page-token.png](https://cohere.io/img/zendesk-page-token.png) \n\n**It's that simple.**  Once integrated, Zendesk will automatically start fetching your users' sessions and displaying them in the Ticket or Chat window sidebar, like shown below: ![https://cohere.io/img/zendesk-sidebar-location.png](https://cohere.io/img/zendesk-sidebar-location.png) \n\nAll you need to do then is click a session you're interested in viewing. A modal will pop up giving you full access to Cohere, right in your Zendesk dashboard. ![https://cohere.io/img/zendesk-app-example.png](https://cohere.io/img/zendesk-app-example.png) \n\nIf you have any questions, email us at [support@cohere.io](mailto:support@cohere.io).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://320087.apps.zdusercontent.com/320087/assets/1721887386-6973425ab21a860fa63d0011ee59e186/support/logo-small.png","large_icon":"https://320087.apps.zdusercontent.com/320087/assets/1721887386-6973425ab21a860fa63d0011ee59e186/support/logo.png","screenshots":["https://320087.apps.zdusercontent.com/320087/assets/1721887386-6973425ab21a860fa63d0011ee59e186/support/screenshot-0.png","https://320087.apps.zdusercontent.com/320087/assets/1721887386-6973425ab21a860fa63d0011ee59e186/support/screenshot-1.png","https://320087.apps.zdusercontent.com/320087/assets/1721887386-6973425ab21a860fa63d0011ee59e186/support/screenshot-2.png"],"installation_count":9},{"id":320979,"name":"Reply-To Email Selector","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1091680,"app_id":320979,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-07T17:27:04Z","updated_at":"2021-01-07T17:27:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1091679,"app_id":320979,"name":"groupMapping","kind":"hidden","required":false,"position":1,"created_at":"2021-01-07T17:27:04Z","updated_at":"2021-01-29T18:36:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2043,"entity_id":320979,"app_id":320979,"amount":900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1HwByBDY9zFFpkH2YAoVXzZv","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":764,"cost_type":"CostStripe","active":true,"created_at":"2021-01-07T17:27:06.000Z","updated_at":"2026-01-13T04:50:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":14}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-07T17:27:03Z","updated_at":"2026-01-13T04:50:17Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[3,4],"date_published":"2021-01-07T17:27:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-01-13T04:50:14Z","owner_id":269519,"author_name":"OAPPS","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/","short_description":"Automatically select the reply-to email address","long_description":"\u003cp\u003eDo you have multiple support email addresses configured in Zendesk — for example, separate emails for B2C, B2B, Partners, or Finance, across multiple brands?\u003c/p\u003e\n\n\u003cp\u003eWith this app, agents can easily choose the most appropriate reply-to email address for each ticket comment. In addition, admins can define rules that automatically map Zendesk groups to support email addresses. For example, the Finance team will always reply from \u003cem\u003efinance@yourbrand\u003c/em\u003e, while the Support team will initiate tickets from \u003cem\u003esupport@yourbrand\u003c/em\u003e.\u003c/p\u003e\n\n\u003ch3\u003eMain features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect from all configured support email addresses, conveniently grouped by brand, directly in the ticket sidebar\u003c/li\u003e\n\u003cli\u003eAutomatically select the correct reply-to email based on the ticket’s recipient group\u003c/li\u003e\n\u003cli\u003eSet the reply-to email for new tickets based on the agent’s default group\u003c/li\u003e\n\u003cli\u003eSimple configuration directly within Zendesk ticket sidebar app\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThe app does not collect, store, or transmit any personal or customer data.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003cp\u003eJust click \u003cstrong\u003eInstall\u003c/strong\u003e to get started.\u003cbr\u003e\u003cbr\u003e\nYou can use the promo code \u003cstrong\u003eFREEEMAILSELECTOR\u003c/strong\u003e to access the free version of the app — no credit card required.\u003c/p\u003e\n\n\u003ch3\u003eConfiguration options for administrators\u003c/h3\u003e\n\n\u003cp\u003eAs an administrator, open any ticket, find this app in the Zendesk ticket sidebar and click the gear icon in the top-right corner of the app.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect a Zendesk group to associate with a support email address\u003c/li\u003e\n\u003cli\u003eChoose a support email address for each group\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e to apply the changes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360005029539-Reply-to-Email-Selector\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!  \u003c/p\u003e\n","raw_long_description":"Do you have multiple support email addresses configured in Zendesk — for example, separate emails for B2C, B2B, Partners, or Finance, across multiple brands?\r\n\r\nWith this app, agents can easily choose the most appropriate reply-to email address for each ticket comment. In addition, admins can define rules that automatically map Zendesk groups to support email addresses. For example, the Finance team will always reply from *finance@yourbrand*, while the Support team will initiate tickets from *support@yourbrand*.\r\n\r\n### Main features\r\n\r\n- Select from all configured support email addresses, conveniently grouped by brand, directly in the ticket sidebar\r\n- Automatically select the correct reply-to email based on the ticket’s recipient group\r\n- Set the reply-to email for new tickets based on the agent’s default group\r\n- Simple configuration directly within Zendesk ticket sidebar app\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\nThe app does not collect, store, or transmit any personal or customer data.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---","raw_installation_instructions":"Just click **Install** to get started.  \r\nYou can use the promo code **FREEEMAILSELECTOR** to access the free version of the app — no credit card required.\r\n\r\n### Configuration options for administrators\r\n\r\nAs an administrator, open any ticket, find this app in the Zendesk ticket sidebar and click the gear icon in the top-right corner of the app.\r\n\r\n- Select a Zendesk group to associate with a support email address\r\n- Choose a support email address for each group\r\n- Click **Save** to apply the changes\r\n\r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/sections/360005029539-Reply-to-Email-Selector)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!  ","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://320979.apps.zdusercontent.com/320979/assets/1768232230-10d8c44176eb472a1e0495f762fe9ef3/logo-small.png","large_icon":"https://320979.apps.zdusercontent.com/320979/assets/1768232230-10d8c44176eb472a1e0495f762fe9ef3/logo.png","screenshots":["https://320979.apps.zdusercontent.com/320979/assets/1768232230-10d8c44176eb472a1e0495f762fe9ef3/screenshot-0.png","https://320979.apps.zdusercontent.com/320979/assets/1768232230-10d8c44176eb472a1e0495f762fe9ef3/screenshot-1.png","https://320979.apps.zdusercontent.com/320979/assets/1768232230-10d8c44176eb472a1e0495f762fe9ef3/screenshot-2.png"],"installation_count":73},{"id":321716,"name":"Ticket Field Entry Requirement","state":"published","version":"1.2.5","framework_version":"2.0","parameters":[{"id":1092706,"app_id":321716,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-08T11:51:47Z","updated_at":"2021-01-08T11:51:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092703,"app_id":321716,"name":"target_field_id","kind":"text","required":true,"position":1,"created_at":"2021-01-08T11:51:46Z","updated_at":"2026-07-23T23:33:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092704,"app_id":321716,"name":"target_field_value","kind":"text","required":true,"position":2,"created_at":"2021-01-08T11:51:46Z","updated_at":"2026-07-23T23:33:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092705,"app_id":321716,"name":"alert_message","kind":"text","required":true,"position":3,"created_at":"2021-01-08T11:51:47Z","updated_at":"2026-07-23T23:33:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2046,"entity_id":321716,"app_id":321716,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-01-08T11:51:49.000Z","updated_at":"2021-01-08T11:51:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6001,"entity_id":321716,"app_id":321716,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirjyEJGgThM6PnK3S1jOMy","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1721,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:05.000Z","updated_at":"2026-07-23T23:33:05.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-08T11:51:44Z","updated_at":"2026-07-29T05:17:19Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,4],"date_published":"2026-07-29T05:17:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T23:33:04Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"http://eclect.co.jp","short_description":"Place entry requirement on a ticket field","long_description":"\u003cp\u003ePublic replies are only allowed when a specified value is entered in a specified ticket field during ticket updates. If the target field is empty or contains an incorrect value, public replies will be disabled.\u003c/p\u003e\n\n\u003cp\u003eIf the target field does not meet its condition, an alert will pop up when the update button is clicked.\u003c/p\u003e\n\n\u003cp\u003eOnly one ticket field can be designated as required. You cannot specify multiple ticket fields.\u003c/p\u003e\n\n\u003cp\u003eSupported ticket field types include dropdown, multi-select, checkbox, single-line text, multi-line text, date, and regular expression. Numeric, decimal, and credit card field types are not supported.\u003c/p\u003e\n\n\u003ch4\u003eFeatures:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMake a ticket field required for public replies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDefine accepted field values to enable sending\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf the condition is not met, a popup alert is displayed and the public reply will be disabled.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eConfiguration:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn the [Field ID to control] setting, enter the field ID you want to require. Ticket fields without tags cannot be used.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the acceptable values for the field (multiple selections allowed).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet the alert message.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo apply restrictions to specific roles or groups, check the restriction box and select the role(s) or group(s). Public replies will be blocked for the selected users unless the correct value is entered. If no restriction is set, the rule will apply to all users in the environment.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter a ticket field ID which you want to restrict.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify value(s) of the ticket field which are allowed to be submitted.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter text on alert screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Public replies are only allowed when a specified value is entered in a specified ticket field during ticket updates. If the target field is empty or contains an incorrect value, public replies will be disabled.\n\nIf the target field does not meet its condition, an alert will pop up when the update button is clicked.\n\nOnly one ticket field can be designated as required. You cannot specify multiple ticket fields.\n\nSupported ticket field types include dropdown, multi-select, checkbox, single-line text, multi-line text, date, and regular expression. Numeric, decimal, and credit card field types are not supported.\n\n#### Features:\n\n- Make a ticket field required for public replies\n\n- Define accepted field values to enable sending\n\n- If the condition is not met, a popup alert is displayed and the public reply will be disabled.\n\n#### Configuration:\n\n1. In the [Field ID to control] setting, enter the field ID you want to require. Ticket fields without tags cannot be used.\n\n2. Select the acceptable values for the field (multiple selections allowed).\n\n3. Set the alert message.\n\n4. To apply restrictions to specific roles or groups, check the restriction box and select the role(s) or group(s). Public replies will be blocked for the selected users unless the correct value is entered. If no restriction is set, the rule will apply to all users in the environment.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Enter a ticket field ID which you want to restrict.\n\n3. Specify value(s) of the ticket field which are allowed to be submitted.\n\n4. Enter text on alert screen.\n\n5. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://321716.apps.zdusercontent.com/321716/assets/1784618244-c0eae1ac714593802bc7b16b05807066/logo-small.png","large_icon":"https://321716.apps.zdusercontent.com/321716/assets/1784618244-c0eae1ac714593802bc7b16b05807066/logo.png","screenshots":["https://321716.apps.zdusercontent.com/321716/assets/1784618244-c0eae1ac714593802bc7b16b05807066/screenshot-0.png","https://321716.apps.zdusercontent.com/321716/assets/1784618244-c0eae1ac714593802bc7b16b05807066/screenshot-1.png","https://321716.apps.zdusercontent.com/321716/assets/1784618244-c0eae1ac714593802bc7b16b05807066/screenshot-2.png"],"installation_count":15},{"id":321722,"name":"Magento 2 by Zenplates","state":"published","version":"1.2.5","framework_version":"2.0","parameters":[{"id":1092721,"app_id":321722,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-08T11:57:48Z","updated_at":"2021-01-08T11:57:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092712,"app_id":321722,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2021-01-08T11:57:47Z","updated_at":"2021-01-08T11:57:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092713,"app_id":321722,"name":"url","kind":"text","required":true,"position":2,"created_at":"2021-01-08T11:57:47Z","updated_at":"2021-01-08T11:57:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1401641,"app_id":321722,"name":"adminUrl","kind":"text","required":true,"position":3,"created_at":"2021-06-28T23:06:23Z","updated_at":"2021-06-28T23:06:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2306549,"app_id":321722,"name":"storeCode","kind":"text","required":false,"position":4,"created_at":"2022-12-20T17:49:49Z","updated_at":"2022-12-20T17:49:49Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1092714,"app_id":321722,"name":"token","kind":"password","required":true,"position":5,"created_at":"2021-01-08T11:57:47Z","updated_at":"2022-12-20T17:49:49Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2023613,"app_id":321722,"name":"fallbackSearch","kind":"text","required":false,"position":6,"created_at":"2022-06-13T18:21:53Z","updated_at":"2022-12-20T17:49:49Z","default_value":"name","secure":false,"scopes":null,"options":null},{"id":1401642,"app_id":321722,"name":"showTaxInclusivePrice","kind":"checkbox","required":false,"position":7,"created_at":"2021-06-28T23:06:23Z","updated_at":"2022-12-20T17:49:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1092715,"app_id":321722,"name":"showDetails","kind":"checkbox","required":false,"position":8,"created_at":"2021-01-08T11:57:47Z","updated_at":"2022-12-20T17:49:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1092716,"app_id":321722,"name":"enableHold","kind":"checkbox","required":false,"position":9,"created_at":"2021-01-08T11:57:47Z","updated_at":"2022-12-20T17:49:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1092717,"app_id":321722,"name":"enableCancellations","kind":"checkbox","required":false,"position":10,"created_at":"2021-01-08T11:57:48Z","updated_at":"2022-12-20T17:49:49Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1092718,"app_id":321722,"name":"enablePayments","kind":"checkbox","required":false,"position":11,"created_at":"2021-01-08T11:57:48Z","updated_at":"2022-12-20T17:49:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1092719,"app_id":321722,"name":"enableRefunds","kind":"checkbox","required":false,"position":12,"created_at":"2021-01-08T11:57:48Z","updated_at":"2022-12-20T17:49:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1092720,"app_id":321722,"name":"enableDuplications","kind":"checkbox","required":false,"position":13,"created_at":"2021-01-08T11:57:48Z","updated_at":"2022-12-20T17:49:49Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2047,"entity_id":321722,"app_id":321722,"amount":495,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1I6wm4EJDVs0D1ssZSqVkR8x","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":766,"cost_type":"CostStripe","active":true,"created_at":"2021-01-08T11:57:51.000Z","updated_at":"2021-01-08T11:57:51.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-JJTCKJYVWE","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-08T11:57:43Z","updated_at":"2026-04-09T14:47:53Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions?app=magento#apps","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,5,18,16,17,15],"date_published":"2021-01-08T11:57:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-09T14:47:47Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"View customer and order details from your Magento 2 store(s) in Zendesk Support","long_description":"\u003cp\u003eThis powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets.\u003c/p\u003e\n\n\u003ch2\u003eOne price, all features\u003c/h2\u003e\n\n\u003cp\u003eThere are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality:\u003c/p\u003e\n\n\u003ch2\u003eView orders and customers\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView the order history of the current customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for customers to view their order history\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for orders across the entire store\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order summary information, including increment IDs, created dates, totals and status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort and filter the list of orders\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAccess order details\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView detailed product line item information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order shipments and tracking details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView payment information, including refunds and discounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer contact details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView customer lifetime value\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView order comments\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePerform important actions\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLink orders to tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd comments to an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToggle an order’s on-hold status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancel an order\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSubscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate shipments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund an order (fully or partially)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRe-order on behalf of customers\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe take feedback and suggestions seriously, so if you would like to contribute to the app roadmap \u003ca href=\"mailto:contact@zenplates.co\"\u003econtact us\u003c/a\u003e with your suggestions!\u003c/p\u003e\n\n\u003cp\u003eFinally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of \u003ca href=\"https://www.zenplates.co/themes\"\u003ebeautiful and highly-customizable Zendesk Guide themes\u003c/a\u003e can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve.\u003c/p\u003e\n\n\u003ch4\u003eData handling \u0026amp; privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need administrator permissions in both Magento 2 (Open Source or Commerce) and Zendesk Support to set up the integration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate a \u003cstrong\u003enew integration\u003c/strong\u003e and \u003ca href=\"https://devdocs.magento.com/guides/v2.4/get-started/authentication/gs-authentication-token.html#integration-tokens\"\u003egenerate an Access Token\u003c/a\u003e in your Magento store.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen creating the integration, be sure to provide access to the \u003cstrong\u003eSales\u003c/strong\u003e, \u003cstrong\u003eCatalog\u003c/strong\u003e, \u003cstrong\u003eCustomers\u003c/strong\u003e and \u003cstrong\u003eStores\u003c/strong\u003e resources, all of which are required by the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eFree trial\u003c/strong\u003e button in the Zendesk App Marketplace to set up the Magento app in your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the domain of your Magento store, which is the URL \u003cem\u003ewithout\u003c/em\u003e the \u003ccode\u003ehttps://\u003c/code\u003e and trailing slash. For example, \u003ccode\u003ewww.mystore.com\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the full URL of your Magento store. For example, \u003ccode\u003ehttps://www.mystore.com\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Access Token from the first step.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect which app features you would like to enable for agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003eInstall\u003c/strong\u003e button to finalize the installation and enjoy the benefits of having Magento and Zendesk work seamlessly together.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need any assistance during or after installation, please don\u0026#39;t hesitate to \u003ca href=\"mailto:support@zenplates.co\"\u003econtact our Support team\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets.\n\n## One price, all features\n\nThere are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality:\n\n## View orders and customers\n\n* View the order history of the current customer\n\n* Search for customers to view their order history\n\n* Search for orders across the entire store\n\n* View order summary information, including increment IDs, created dates, totals and status\n\n* Sort and filter the list of orders\n\n## Access order details\n\n* View detailed product line item information\n\n* View order shipments and tracking details\n\n* View payment information, including refunds and discounts\n\n* View customer contact details\n\n* View customer lifetime value\n\n* View order comments\n\n## Perform important actions\n\n* Link orders to tickets\n\n* Add comments to an order\n\n* Toggle an order’s on-hold status\n\n* Cancel an order\n\nSubscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:\n\n* Create invoices\n\n* Create shipments\n\n* Refund an order (fully or partially)\n\n* Re-order on behalf of customers\n\nWe take feedback and suggestions seriously, so if you would like to contribute to the app roadmap [contact us](mailto:contact@zenplates.co) with your suggestions!\n\nFinally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of [beautiful and highly-customizable Zendesk Guide themes](https://www.zenplates.co/themes) can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve.\n\n#### Data handling \u0026 privacy\n\nThis app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.","raw_installation_instructions":"You need administrator permissions in both Magento 2 (Open Source or Commerce) and Zendesk Support to set up the integration.\n\n1. Create a **new integration** and [generate an Access Token](https://devdocs.magento.com/guides/v2.4/get-started/authentication/gs-authentication-token.html#integration-tokens) in your Magento store.\n\n2. When creating the integration, be sure to provide access to the **Sales**, **Catalog**, **Customers** and **Stores** resources, all of which are required by the app.\n\n3. Click the **Free trial** button in the Zendesk App Marketplace to set up the Magento app in your Zendesk Support account.\n\n4. Enter the domain of your Magento store, which is the URL _without_ the `https://` and trailing slash. For example, `www.mystore.com`.\n\n5. Enter the full URL of your Magento store. For example, `https://www.mystore.com`.\n\n6. Enter the Access Token from the first step.\n\n7. Select which app features you would like to enable for agents.\n\n8. Click on the **Install** button to finalize the installation and enjoy the benefits of having Magento and Zendesk work seamlessly together.\n\nIf you need any assistance during or after installation, please don't hesitate to [contact our Support team](mailto:support@zenplates.co)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://321722.apps.zdusercontent.com/321722/assets/1775737549-ad3f038fb137c6e4d7e19ce3a190f682/support/logo-small.png","large_icon":"https://321722.apps.zdusercontent.com/321722/assets/1775737549-ad3f038fb137c6e4d7e19ce3a190f682/support/logo.png","screenshots":["https://321722.apps.zdusercontent.com/321722/assets/1775737549-ad3f038fb137c6e4d7e19ce3a190f682/support/screenshot-0.png","https://321722.apps.zdusercontent.com/321722/assets/1775737549-ad3f038fb137c6e4d7e19ce3a190f682/support/screenshot-1.png","https://321722.apps.zdusercontent.com/321722/assets/1775737549-ad3f038fb137c6e4d7e19ce3a190f682/support/screenshot-2.png"],"installation_count":71},{"id":321787,"name":"Ticket Field Update Restriction","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1092814,"app_id":321787,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-08T13:02:05Z","updated_at":"2021-01-08T13:02:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1092813,"app_id":321787,"name":"ticket_field_ids","kind":"text","required":true,"position":1,"created_at":"2021-01-08T13:02:04Z","updated_at":"2021-01-08T13:02:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2049,"entity_id":321787,"app_id":321787,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-01-08T13:02:06.000Z","updated_at":"2021-01-08T13:02:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6003,"entity_id":321787,"app_id":321787,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirljEJGgThM6Pnd8v30p8s","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1723,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:13.000Z","updated_at":"2026-07-23T23:33:13.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-08T13:02:02Z","updated_at":"2026-07-29T05:17:04Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,4],"date_published":"2026-07-29T05:17:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T23:33:12Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"http://eclect.co.jp","short_description":"Restrict updates/modifications on ticket field","long_description":"\u003cp\u003eRestrict updates/modifications on ticket field. You can limit updates based on user roles and groups.\u003c/p\u003e\n\n\u003cp\u003eAn alert will appear in a popup window if restricted field(s) are edited. Changes will be discarded and fields will revert to their previous values.\u003c/p\u003e\n\n\u003ch4\u003eFeatures:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRestrict updates to selected ticket fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLimit access by user role and/or group.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplay alert in popup when unauthorized edits are made.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eSetting:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter ticket field IDs you want to restrict. For multiple fields, separate each ID with a comma.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo restrict specific users, check role/group restriction option and select roles or groups. Users assigned to these roles or groups will not be able to edit specified fields. If no roles or groups are selected, restriction will apply to all users.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter ticket field ID(s) you want to restrict. For multiple fields, separate each ID with a comma.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Restrict updates/modifications on ticket field. You can limit updates based on user roles and groups.\n\nAn alert will appear in a popup window if restricted field(s) are edited. Changes will be discarded and fields will revert to their previous values.\n\n#### Features:\n\n- Restrict updates to selected ticket fields.\n\n- Limit access by user role and/or group.\n\n- Display alert in popup when unauthorized edits are made.\n\n#### Setting:\n\n\n1. Enter ticket field IDs you want to restrict. For multiple fields, separate each ID with a comma.\n\n2. To restrict specific users, check role/group restriction option and select roles or groups. Users assigned to these roles or groups will not be able to edit specified fields. If no roles or groups are selected, restriction will apply to all users.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Enter ticket field ID(s) you want to restrict. For multiple fields, separate each ID with a comma.\n\n3. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://321787.apps.zdusercontent.com/321787/assets/1784618089-f167b55e187b8a699f8a11a04496f5d6/logo-small.png","large_icon":"https://321787.apps.zdusercontent.com/321787/assets/1784618089-f167b55e187b8a699f8a11a04496f5d6/logo.png","screenshots":["https://321787.apps.zdusercontent.com/321787/assets/1784618089-f167b55e187b8a699f8a11a04496f5d6/screenshot-0.png","https://321787.apps.zdusercontent.com/321787/assets/1784618089-f167b55e187b8a699f8a11a04496f5d6/screenshot-1.png","https://321787.apps.zdusercontent.com/321787/assets/1784618089-f167b55e187b8a699f8a11a04496f5d6/screenshot-2.png"],"installation_count":11},{"id":324337,"name":"Loyally Broadsoft Call Control Premium","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":1095709,"app_id":324337,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-11T10:01:59Z","updated_at":"2021-01-11T10:01:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1095705,"app_id":324337,"name":"appToken","kind":"text","required":true,"position":1,"created_at":"2021-01-11T10:01:58Z","updated_at":"2021-01-11T10:01:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1095706,"app_id":324337,"name":"broadsoftXSIAddress","kind":"text","required":true,"position":2,"created_at":"2021-01-11T10:01:59Z","updated_at":"2021-01-11T10:01:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1095707,"app_id":324337,"name":"broadsoftServiceproviderId","kind":"text","required":false,"position":3,"created_at":"2021-01-11T10:01:59Z","updated_at":"2021-01-11T10:01:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1095708,"app_id":324337,"name":"broadsoftEnterpriseId","kind":"text","required":false,"position":4,"created_at":"2021-01-11T10:01:59Z","updated_at":"2021-01-11T10:01:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2051,"entity_id":324337,"app_id":324337,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HwOCiGSVLImQjkJTJEOUT4Y","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HuK6AGSVLImQjkJ","cost_id":767,"cost_type":"CostStripe","active":true,"created_at":"2021-01-11T10:02:02.000Z","updated_at":"2021-01-11T10:02:02.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-11T10:01:56Z","updated_at":"2025-04-04T00:06:14Z","terms_conditions_url":"https://loyally.eu/terms-and-conditions/","app_organization":{"id":1577,"name":"Loyally","email":"info@loyally.eu","website":"https://loyally.eu","country_code":"NL","stripe_account_id":"acct_1HuK6AGSVLImQjkJ","state":null},"locations":[7,1,5,3],"date_published":"2021-01-11T10:01:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","top_bar","user_sidebar","ticket_sidebar"],"last_update_time":"2021-01-26T21:54:35Z","owner_id":269519,"author_name":"Loyally","author_email":"info@loyally.eu","author_url":"https://www.loyally.eu","short_description":"A more powerful, fully integrated Call Control for Broadsoft","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with \u0026#39;Talk - Partner Edition\u0026#39; seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn 2013, Jan started the company Loyally and decided to develop CTI applications for providers of telephony and CRM systems. The company then grew rapidly and set its focus on new innovative CTI functionalities for linking CRM and telephony systems together. The loyally team is flexible, transparent, down-to-earth and honest in our typically Dutch way and one of our favorite sayings is \u0026#39;If it ain\u0026#39;t Dutch, it ain\u0026#39;t much\u0026#39;. Our mission is to support helpdesk employees worldwide with all necessary customer information as soon as a customer calls. We want helpdesk employees te be able to help each customer quickly and easily by linking all their systems with CTIs. We want to combine the strengths of CRM and telephony systems by presenting customer information in one screen in one click. Easy, time-saving and cost-effective.\u003c/p\u003e\n\n\u003cp\u003eLoyally offers this CTI between Zendesk and Broadsoft as a premium app, using the possibilities of Zendesk for a richer, more efficient and more powerful integration.\u003c/p\u003e\n\n\u003cp\u003eThis means you will be able to use all the known features you want like:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket creation and appending\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk contact search for all calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBroadsoft contact search for all agents and queues\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to dial\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn-screen caller info\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCall and ticket Transfers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConference calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRecording calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSingle sign-on\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd more!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eExperience the power of the pemium app today and get started with a free trial.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease contact us to install the application swiftly and get you up and running. You can do this by,\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEmail: support@loyally.eu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePhone: +3113-7640530\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you want to get a headstart with the installation of the app you can do that by gathering the following information (We will ask for these during the installation process):\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eYour organisation\u0026#39;s Broadsoft enterprise id or Broadsoft serviceprovider id.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn API key of either a Superuser in your Zendesk environment or an API key genereted from the \u0026#39;API Settings\u0026#39; section of your Zendesk environment.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with 'Talk - Partner Edition' seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing)).**\n\nIn 2013, Jan started the company Loyally and decided to develop CTI applications for providers of telephony and CRM systems. The company then grew rapidly and set its focus on new innovative CTI functionalities for linking CRM and telephony systems together. The loyally team is flexible, transparent, down-to-earth and honest in our typically Dutch way and one of our favorite sayings is 'If it ain't Dutch, it ain't much'. Our mission is to support helpdesk employees worldwide with all necessary customer information as soon as a customer calls. We want helpdesk employees te be able to help each customer quickly and easily by linking all their systems with CTIs. We want to combine the strengths of CRM and telephony systems by presenting customer information in one screen in one click. Easy, time-saving and cost-effective.\n\nLoyally offers this CTI between Zendesk and Broadsoft as a premium app, using the possibilities of Zendesk for a richer, more efficient and more powerful integration.\n\nThis means you will be able to use all the known features you want like:\n\n- Ticket creation and appending\n\n- Zendesk contact search for all calls\n\n- Broadsoft contact search for all agents and queues\n\n- Click to dial\n\n- On-screen caller info\n\n- Call and ticket Transfers\n\n- Conference calls\n\n- Recording calls\n\n- Single sign-on\n\n- And more!\n\n\nExperience the power of the pemium app today and get started with a free trial.","raw_installation_instructions":"Please contact us to install the application swiftly and get you up and running. You can do this by,\n\n- Email: support@loyally.eu\n\n- Phone: +3113-7640530\n\nIf you want to get a headstart with the installation of the app you can do that by gathering the following information (We will ask for these during the installation process):\n\n- Your organisation's Broadsoft enterprise id or Broadsoft serviceprovider id.\n\n- An API key of either a Superuser in your Zendesk environment or an API key genereted from the 'API Settings' section of your Zendesk environment.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://324337.apps.zdusercontent.com/324337/assets/1611673286-6b83385c30f6b37f1f3def966ef71e09/logo-small.png","large_icon":"https://324337.apps.zdusercontent.com/324337/assets/1611673286-6b83385c30f6b37f1f3def966ef71e09/logo.png","screenshots":["https://324337.apps.zdusercontent.com/324337/assets/1611673286-6b83385c30f6b37f1f3def966ef71e09/screenshot-0.png","https://324337.apps.zdusercontent.com/324337/assets/1611673286-6b83385c30f6b37f1f3def966ef71e09/screenshot-1.png","https://324337.apps.zdusercontent.com/324337/assets/1611673286-6b83385c30f6b37f1f3def966ef71e09/screenshot-2.png"],"installation_count":0},{"id":324364,"name":"Email Template Builder","state":"published","version":"3.4.3","framework_version":"2.0","parameters":[{"id":1095750,"app_id":324364,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-11T10:45:12Z","updated_at":"2021-01-11T10:45:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2293,"entity_id":324364,"app_id":324364,"amount":24900,"name":"One Time Purchase","description":"\u003cp\u003eBy buying the app as a one time purchase you get the full app without paying a monthly subscription.\u003c/p\u003e\n\n\u003cp\u003eThis includes:\u003cbr\u003e\n* All our templates\u003cbr\u003e\n* Updates and support\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DQbkVG1SGl1Hnwr","cost_id":170,"cost_type":"CostOneOff","active":true,"created_at":"2021-05-25T23:23:38.000Z","updated_at":"2021-05-25T23:23:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2053,"entity_id":324364,"app_id":324364,"amount":999,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1I8Nd2G1SGl1HnwrHdrDUEE4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DQbkVG1SGl1Hnwr","cost_id":769,"cost_type":"CostStripe","active":false,"created_at":"2021-01-11T10:45:14.000Z","updated_at":"2021-01-11T10:45:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2788,"entity_id":324364,"app_id":324364,"amount":7900,"name":"Subscription","description":"\u003cp\u003eBy buying the app as a subscription at a lower monthly price:\u003c/p\u003e\n\n\u003cp\u003eThis includes:\u003cbr\u003e\n* All our templates\u003cbr\u003e\n* Updates and support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KoSPLG1SGl1HnwrCgLX3Xp1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DQbkVG1SGl1Hnwr","cost_id":931,"cost_type":"CostStripe","active":true,"created_at":"2022-04-21T17:43:24.000Z","updated_at":"2022-04-21T17:43:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":4,"count":{"5":5,"2":1,"3":1,"1":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-N3DJF3SLYT","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-11T10:45:11Z","updated_at":"2026-02-02T07:55:37Z","terms_conditions_url":"https://premiumplus.io/terms-conditions/","app_organization":{"id":1728,"name":"Premium Plus","email":"support@premiumplus.io","website":"https://premiumplus.io?utm_campaign=18910722-Zendesk_Marketplace_Listing\u0026utm_source=zendesk-marketplace-partner","country_code":"BE","stripe_account_id":"acct_1DQbkVG1SGl1Hnwr","state":"published"},"locations":[2],"date_published":"2021-01-11T10:45:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-07-21T19:33:19Z","owner_id":269519,"author_name":"Premium Plus","author_email":"support@premiumplus.io","author_url":"https://premiumplus.io","short_description":"Design fully custom HTML templates for your Zendesk emails.","long_description":"\u003ch1\u003eEmail Template Builder\u003c/h1\u003e\n\n\u003cp\u003eWhile Zendesk provides you with a basic email design, it’s not easy to customize it to reflect your brand. Email Template Builder solves this problem: this app contains a variety of modern email templates and an intuitive interface that lets you customise the look and feel of your Zendesk emails with ease. And, best of all: you don’t need any coding skills!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=WlA98aQClyU\"\u003e\u003cimg src=\"https://email.premiumplus.app/images/youtube.png\" alt=\"https://email.premiumplus.app/images/youtube.png\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eThis is what you get\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e10+ modern, zero-code email templates.\u003c/li\u003e\n\u003cli\u003eCustomization options to change the logo, colour, images and background.\u003c/li\u003e\n\u003cli\u003eAccess to all 10+ templates and their source code, so you can fully customize them if you wish. (You can even change your template to reflect seasons, promotions, etc.)\u003c/li\u003e\n\u003cli\u003eAn easy-to-use interface that lets you customize the templates with ease. To start using your customized template, just copy and paste the code directly into your Zendesk Admin Panel.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTemplates included in the app\u003c/h1\u003e\n\n\u003ch2\u003eClassic templates\u003c/h2\u003e\n\n\u003cp\u003eYou’ll find four “classic” templates in this app. These templates look and feel like the native Zendesk experience, but they’re fully responsive and let you add your logo and customise the footer text. These are the classic templates:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSimple:\u003c/strong\u003e this template is closest to the look and feel of the native Zendesk experience, but with the option to add your own logo in the header and custom text in the footer.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLogo Left:\u003c/strong\u003e  you can add a call-to-action section to this template that can link to a promotion, a help center article, or anything you like. You can also add up to two links in the header and your logo on the left.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLogo centered:\u003c/strong\u003e  this one is the same as the ‘Logo left’ template, with a call-to-action section, two links in the header and the option to add a custom logo. The only difference: the logo is centered.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStylish:\u003c/strong\u003e this template contains a header with a subtitle, a coloured footer (which you can customize to reflect your brand’s colours) and an option to add footer text.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://email.premiumplus.app/images/classic.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eBanner templates\u003c/h2\u003e\n\n\u003cp\u003eThese templates have a bold, coloured header and a call-to-action section at the bottom.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBanner Menu:\u003c/strong\u003e change the colours of the header to match your brand’s colours.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBanner Image:\u003c/strong\u003e upload your own image to display in the header.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://email.premiumplus.app/images/banner.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eBusiness and commerce templates\u003c/h2\u003e\n\n\u003cp\u003eThe business and commerce templates reflect the designs of our \u003ca href=\"https://premiumplus.io/themes/zendesk-help-center-themes/\"\u003eour Help Center themes\u003c/a\u003e so you can easily align your Zendesk emails with the look and feel of your help center.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCapetown:\u003c/strong\u003e with its playful style and exotic imagery, this is the perfect template for travel-related industries. Includes a big, customizable image header.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGotham:\u003c/strong\u003e a minimalist, dark template with a distinct look. A perfect match for truly unique brands. Includes the option to add an image in the footer.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eParis:\u003c/strong\u003e a feminine, tender template, perfect for organisations focused on female end-users. Includes the option to add line-art images.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStockholm:\u003c/strong\u003e a professional, minimalist template that suits a variety of industries. Includes the option to add an image in the footer.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSydney:\u003c/strong\u003e a modern and bold template designed for service-focussed businesses. Includes a coloured header and a banner image in the footer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://email.premiumplus.app/images/business.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eSports-themes templates\u003c/h2\u003e\n\n\u003cp\u003eThese sports-themed templates reflect the design of our \u003ca href=\"https://premiumplus.io/themes/zendesk-help-center-themes\"\u003eown ‘Sports Collection’ help center themes\u003c/a\u003e, enabling you to align your Zendesk emails with the look and feel of your help center. They all feature a banner header (to which you can to add two links), and a call-to-action section.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCrawl:\u003c/strong\u003e a swimming-inspired template with a big image header.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDribble:\u003c/strong\u003e a basketball-inspired template with rounded buttons.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEleven:\u003c/strong\u003e a football-inspired help center theme with far-reaching customisation options.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePunch:\u003c/strong\u003e a boxing-inspired template with coloured background.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://email.premiumplus.app/images/sport.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eImage Gallery\u003c/h1\u003e\n\n\u003cp\u003eThe application supports uploading images to use as logo, header or footer images within the application. Applications are hosted via Cloudflare Images \u003cstrong\u003efree\u003c/strong\u003e of charge. Or you can use your existing logo and header images from your website or help center.\u003c/p\u003e\n\n\u003ch1\u003eMultiple Templates\u003c/h1\u003e\n\n\u003cp\u003eNeed a new template for the holidays with a snowy header images and a custom call to action? Want a new email template to highlight your spring promotions or major product update?\u003cbr\u003e\n \u003cstrong\u003eOur App now supports multiple templates\u003c/strong\u003e. You can configure any template to your liking and save it for later use. Swap betweeen templates, test out a new design while keeping the old one active, all from within the app!.\u003c/p\u003e\n\n\u003ch1\u003eUpdates \u0026amp; support\u003c/h1\u003e\n\n\u003cp\u003eOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\u003cbr\u003e\nHave any questions about this app or any of the templates? \u003ca href=\"https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFeel free to contact us\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch1\u003eRelease Notes\u003c/h1\u003e\n\n\u003ch2\u003e2.0 Fall Release\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdded support for more styling and color options\u003c/li\u003e\n\u003cli\u003ebrand new UI and improved image uploader\u003c/li\u003e\n\u003cli\u003eAdded Newspaper, Code Monkey and Antwerp theme\n## 3.0 Winter Release\u003c/li\u003e\n\u003cli\u003eAdded support for social links\u003c/li\u003e\n\u003cli\u003ePlenty of bug fixes\n-Increased speed in (up)loading in image gallery\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact us for a custom email template\u003c/h2\u003e\n\n\u003cp\u003eIn need of a custom email template to meet a specific need? Just let us know your wishes and requirements and we’ll build it for you.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://premiumplus.io/themes/custom-zendesk-email-templates/?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFind out more →\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout Premium Plus\u003c/h1\u003e\n\n\u003cp\u003ePremium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://premiumplus.io?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFind out more on our website →\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHave any questions?\u003c/h2\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis application installs right into your Support environment and is available as a navbar app.\u003c/p\u003e\n\n\u003ch1\u003eCustomization\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect one of the available templates\n2.By default we already prefill your company name, logo, brand color and Help Center url automatically\n3.Use the customize panel on the left to tweak color, logo, text and design.\u003c/li\u003e\n\u003cli\u003eWe give you a live preview of the design on the right.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eRequirements\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogos and other image assets can be uploaded or hosted on your website. Check out our \u003ca href=\"https://guide.premiumplus.io/hc/en-us/sections/6727892560276-Email-Template-Builder\"\u003efull tutorial here\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eYou can change the footer by either using plain text, or you can use your own HTML syntax to add more complex features.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003cp\u003eThe application generates the necessary HTML automatically each time you change or update anything in the app. You can copy that code via the copy-button and paste it into the Admin settings of your Zendesk instance.\u003c/p\u003e\n","raw_long_description":"# Email Template Builder\nWhile Zendesk provides you with a basic email design, it’s not easy to customize it to reflect your brand. Email Template Builder solves this problem: this app contains a variety of modern email templates and an intuitive interface that lets you customise the look and feel of your Zendesk emails with ease. And, best of all: you don’t need any coding skills!\n\n[![https://email.premiumplus.app/images/youtube.png](https://email.premiumplus.app/images/youtube.png)](https://www.youtube.com/watch?v=WlA98aQClyU)\n\n## This is what you get\n- 10+ modern, zero-code email templates.\n- Customization options to change the logo, colour, images and background.\n- Access to all 10+ templates and their source code, so you can fully customize them if you wish. (You can even change your template to reflect seasons, promotions, etc.)\n- An easy-to-use interface that lets you customize the templates with ease. To start using your customized template, just copy and paste the code directly into your Zendesk Admin Panel.\n\n# Templates included in the app\n## Classic templates\nYou’ll find four “classic” templates in this app. These templates look and feel like the native Zendesk experience, but they’re fully responsive and let you add your logo and customise the footer text. These are the classic templates:\n\n- **Simple:** this template is closest to the look and feel of the native Zendesk experience, but with the option to add your own logo in the header and custom text in the footer.\n- **Logo Left:**  you can add a call-to-action section to this template that can link to a promotion, a help center article, or anything you like. You can also add up to two links in the header and your logo on the left.\n- **Logo centered:**  this one is the same as the ‘Logo left’ template, with a call-to-action section, two links in the header and the option to add a custom logo. The only difference: the logo is centered.\n- **Stylish:** this template contains a header with a subtitle, a coloured footer (which you can customize to reflect your brand’s colours) and an option to add footer text.\n\n![](https://email.premiumplus.app/images/classic.png)\n\n## Banner templates\nThese templates have a bold, coloured header and a call-to-action section at the bottom.\n\n- **Banner Menu:** change the colours of the header to match your brand’s colours.\n- **Banner Image:** upload your own image to display in the header.\n\n![](https://email.premiumplus.app/images/banner.png)\n\n## Business and commerce templates\nThe business and commerce templates reflect the designs of our [our Help Center themes](https://premiumplus.io/themes/zendesk-help-center-themes/) so you can easily align your Zendesk emails with the look and feel of your help center.\n\n- **Capetown:** with its playful style and exotic imagery, this is the perfect template for travel-related industries. Includes a big, customizable image header.\n- **Gotham:** a minimalist, dark template with a distinct look. A perfect match for truly unique brands. Includes the option to add an image in the footer.\n- **Paris:** a feminine, tender template, perfect for organisations focused on female end-users. Includes the option to add line-art images.\n- **Stockholm:** a professional, minimalist template that suits a variety of industries. Includes the option to add an image in the footer.\n- **Sydney:** a modern and bold template designed for service-focussed businesses. Includes a coloured header and a banner image in the footer.\n\n![](https://email.premiumplus.app/images/business.png)\n\n## Sports-themes templates\nThese sports-themed templates reflect the design of our [own ‘Sports Collection’ help center themes](https://premiumplus.io/themes/zendesk-help-center-themes), enabling you to align your Zendesk emails with the look and feel of your help center. They all feature a banner header (to which you can to add two links), and a call-to-action section.\n\n- **Crawl:** a swimming-inspired template with a big image header.\n- **Dribble:** a basketball-inspired template with rounded buttons.\n- **Eleven:** a football-inspired help center theme with far-reaching customisation options.\n- **Punch:** a boxing-inspired template with coloured background.\n\n![](https://email.premiumplus.app/images/sport.png)\n\n# Image Gallery\nThe application supports uploading images to use as logo, header or footer images within the application. Applications are hosted via Cloudflare Images **free** of charge. Or you can use your existing logo and header images from your website or help center.\n\n# Multiple Templates\nNeed a new template for the holidays with a snowy header images and a custom call to action? Want a new email template to highlight your spring promotions or major product update?\n **Our App now supports multiple templates**. You can configure any template to your liking and save it for later use. Swap betweeen templates, test out a new design while keeping the old one active, all from within the app!.\n\n# Updates \u0026 support\nOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\nHave any questions about this app or any of the templates? [Feel free to contact us](https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk). \n\n# Release Notes \n## 2.0 Fall Release\n - Added support for more styling and color options\n - brand new UI and improved image uploader\n - Added Newspaper, Code Monkey and Antwerp theme\n ## 3.0 Winter Release\n - Added support for social links\n - Plenty of bug fixes\n -Increased speed in (up)loading in image gallery\n\n##Contact us for a custom email template\nIn need of a custom email template to meet a specific need? Just let us know your wishes and requirements and we’ll build it for you.\n\n[Find out more →](https://premiumplus.io/themes/custom-zendesk-email-templates/?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk)\n\n# About Premium Plus\nPremium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.\n\n[Find out more on our website →](https://premiumplus.io?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk)\n\n---\n## Have any questions?\nFeel free to [contact us](https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk).","raw_installation_instructions":"This application installs right into your Support environment and is available as a navbar app.\n\n# Customization\n\n1. Select one of the available templates\n2.By default we already prefill your company name, logo, brand color and Help Center url automatically\n3.Use the customize panel on the left to tweak color, logo, text and design.\n4. We give you a live preview of the design on the right.\n\n# Requirements\n- Logos and other image assets can be uploaded or hosted on your website. Check out our [full tutorial here](https://guide.premiumplus.io/hc/en-us/sections/6727892560276-Email-Template-Builder).\n- You can change the footer by either using plain text, or you can use your own HTML syntax to add more complex features.\n\n# How to install\nThe application generates the necessary HTML automatically each time you change or update anything in the app. You can copy that code via the copy-button and paste it into the Admin settings of your Zendesk instance.","visibility":"public","promoted":false,"featured":true,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://324364.apps.zdusercontent.com/324364/assets/1752853247-c3ff58f477f815e69fec7f467cc3f6da/logo-small.png","large_icon":"https://324364.apps.zdusercontent.com/324364/assets/1752853247-c3ff58f477f815e69fec7f467cc3f6da/logo.png","screenshots":["https://324364.apps.zdusercontent.com/324364/assets/1752853247-c3ff58f477f815e69fec7f467cc3f6da/screenshot-0.png","https://324364.apps.zdusercontent.com/324364/assets/1752853247-c3ff58f477f815e69fec7f467cc3f6da/screenshot-1.png","https://324364.apps.zdusercontent.com/324364/assets/1752853247-c3ff58f477f815e69fec7f467cc3f6da/screenshot-2.png"],"installation_count":231},{"id":324938,"name":"Userback","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-11T22:57:42Z","updated_at":"2026-07-24T18:26:38Z","terms_conditions_url":"https://www.userback.io/terms","app_organization":{"id":3896,"name":"Userback","email":"support@userback.io","website":"https://www.userback.io","country_code":"AU","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-07-24T18:26:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.userback.io/pricing"},"location_names":[],"last_update_time":"2026-07-24T18:25:59Z","owner_id":269519,"author_name":"Userback","author_email":"support@userback.io","author_url":"https://www.userback.io","short_description":"Create Zendesk tickets with annotated screenshots, videos and browser info.","long_description":"\u003cp\u003eLet your customers give you visual feedback on any web page and automatically create Zendesk tickets with annotated screenshots, videos, browser information and more.\u003c/p\u003e\n\n\u003ch2\u003eCollect visual customer feedbackLet your customers give you visual feedback on any web page and automatically create Zendesk tickets with screenshots, videos, browser information and more.\u003c/h2\u003e\n\n\u003ch2\u003eImprove customer experienceGive your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.\u003c/h2\u003e\n\n\u003ch2\u003eStreamline your customer supportSave time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk. Userback automatically sends customer feedback straight into Zendesk\u003c/h2\u003e\n\n\u003cp\u003eOur privacy policy: https://userback.io/privacy/\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003e1. Create a Userback account\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.userback.io/signup/\"\u003eSign up\u003c/a\u003e for Userback and create your first project.\u003c/p\u003e\n\n\u003ch2\u003e2. Embed the feedback widget on your side / web app\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.userback.io/en/articles/5209216-connect-userback-with-zendesk\"\u003eInstall Userback\u003c/a\u003e on your website or use our \u003ca href=\"https://chromewebstore.google.com/detail/userback-visual-feedback/mpodoaaiifocfbchaphabldebijoilgp?hl=en\"\u003ebrowser extensions\u003c/a\u003e to receive visual feedback and bug reports.\u003c/p\u003e\n\n\u003ch2\u003e3. Connect Userback to your Zendesk account\u003c/h2\u003e\n\n\u003cp\u003eNew tickets will be created in \u003ca href=\"https://help.userback.io/hc/en-us/articles/360002656395-Connect-Userback-with-Zendesk\"\u003eZendesk\u003c/a\u003e every time you receive feedback with Userback.\u003c/p\u003e\n","raw_long_description":"Let your customers give you visual feedback on any web page and automatically create Zendesk tickets with annotated screenshots, videos, browser information and more.\n\n## Collect visual customer feedbackLet your customers give you visual feedback on any web page and automatically create Zendesk tickets with screenshots, videos, browser information and more.\n\n## Improve customer experienceGive your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.\n\n## Streamline your customer supportSave time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk. Userback automatically sends customer feedback straight into Zendesk\n\nOur privacy policy: https://userback.io/privacy/","raw_installation_instructions":"## 1. Create a Userback account\n[Sign up](https://app.userback.io/signup/) for Userback and create your first project.\n## 2. Embed the feedback widget on your side / web app\n[Install Userback](https://support.userback.io/en/articles/5209216-connect-userback-with-zendesk) on your website or use our [browser extensions](https://chromewebstore.google.com/detail/userback-visual-feedback/mpodoaaiifocfbchaphabldebijoilgp?hl=en) to receive visual feedback and bug reports.\n## 3. Connect Userback to your Zendesk account\nNew tickets will be created in [Zendesk](https://help.userback.io/hc/en-us/articles/360002656395-Connect-Userback-with-Zendesk) every time you receive feedback with Userback.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://324938.apps.zdusercontent.com/324938/assets/1784510166-8eface11f73b6cf8894016698c647a56/logo-small.png","large_icon":"https://324938.apps.zdusercontent.com/324938/assets/1784510166-8eface11f73b6cf8894016698c647a56/logo.png","screenshots":["https://324938.apps.zdusercontent.com/324938/assets/1784510166-8eface11f73b6cf8894016698c647a56/screenshot-0.png","https://324938.apps.zdusercontent.com/324938/assets/1784510166-8eface11f73b6cf8894016698c647a56/screenshot-1.png","https://324938.apps.zdusercontent.com/324938/assets/1784510166-8eface11f73b6cf8894016698c647a56/screenshot-2.png"],"installation_count":0},{"id":330757,"name":"IP Telecom","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1104783,"app_id":330757,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-17T21:58:21Z","updated_at":"2021-01-17T21:58:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2058,"entity_id":330757,"app_id":330757,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-17T21:58:23.000Z","updated_at":"2021-01-17T21:58:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-17T21:58:20Z","updated_at":"2025-04-04T00:06:15Z","terms_conditions_url":null,"app_organization":{"id":3953,"name":"IP Telecom","email":"support@iptelecom.ie","website":"https://www.iptelecom.ie","country_code":"IE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2021-01-17T21:58:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.iptelecom.ie/ipt-for-zendesk"},"location_names":["top_bar"],"last_update_time":"2022-10-20T16:36:41Z","owner_id":269519,"author_name":"IP Telecom","author_email":"support@iptelecom.ie","author_url":"https://www.iptelecom.ie/ipt-for-zendesk","short_description":"Integrate all phone calls in IP Telecom with Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIPT for Zendesk provides seamless integration between Zendesk and your IP Telecom Hosted Phone System enabling an exceptional service desk experience for your customers and at the same time empowering agents performance.  Unify your voice communications with Zendesk to produce seamless, impactful processes that revolutionise the way your company does business.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHosted PBX + Zendesk = Happy Customers\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake and receive calls directly from Zendesk\u003c/li\u003e\n\u003cli\u003eCalls automatically create and log tickets\u003c/li\u003e\n\u003cli\u003eCall pop-ups to show who\u0026#39;s calling \u003c/li\u003e\n\u003cli\u003eContextual Calling - know why an inbound call is calling before you answer\u003c/li\u003e\n\u003cli\u003eImproved analytics to help you get the most from your team\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eTo find out more about how IPT for Zendesk integrates with Zendesk - https://www.iptelecom.ie/ipt-for-zendesk\u003c/em\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to Zendesk as an admin, then click the \u0026quot;Admin\u0026quot; icon in the navigation panel.\u003c/li\u003e\n\u003cli\u003eSelect Marketplace section, then find the “Iptelecom” app and click it.\u003c/li\u003e\n\u003cli\u003eOn the IPTelecom app page, click Install in the upper-right corner. You will be presented with a web page.\u003c/li\u003e\n\u003cli\u003eThe next page requires you to fill in a URL of your Zendesk domain. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk page. The IPTelecom app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the IPTelecom app icon. The login screen opens.\u003c/li\u003e\n\u003cli\u003eLog in with your IPTelecom HostedPBX Account.\u003c/li\u003e\n\u003cli\u003eThe app is ready.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nIPT for Zendesk provides seamless integration between Zendesk and your IP Telecom Hosted Phone System enabling an exceptional service desk experience for your customers and at the same time empowering agents performance.  Unify your voice communications with Zendesk to produce seamless, impactful processes that revolutionise the way your company does business.\n\n**Hosted PBX + Zendesk = Happy Customers**\n \n* Make and receive calls directly from Zendesk\n* Calls automatically create and log tickets\n* Call pop-ups to show who's calling \n* Contextual Calling - know why an inbound call is calling before you answer\n* Improved analytics to help you get the most from your team\n\n*To find out more about how IPT for Zendesk integrates with Zendesk - https://www.iptelecom.ie/ipt-for-zendesk*.","raw_installation_instructions":"1. Log in to Zendesk as an admin, then click the \"Admin\" icon in the navigation panel.\n2. Select Marketplace section, then find the “Iptelecom” app and click it.\n3. On the IPTelecom app page, click Install in the upper-right corner. You will be presented with a web page.\n4. The next page requires you to fill in a URL of your Zendesk domain. \n5. Click Continue. The app installs to your Zendesk account.\n6. Refresh your Zendesk page. The IPTelecom app icon shows at the top right hand corner.\n7. Click the IPTelecom app icon. The login screen opens.\n8. Log in with your IPTelecom HostedPBX Account.\n9. The app is ready.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://330757.apps.zdusercontent.com/330757/assets/1666013580-bd68f1ede530b7852a02d9c840a80787/logo-small.png","large_icon":"https://330757.apps.zdusercontent.com/330757/assets/1666013580-bd68f1ede530b7852a02d9c840a80787/logo.png","screenshots":["https://330757.apps.zdusercontent.com/330757/assets/1666013580-bd68f1ede530b7852a02d9c840a80787/screenshot-0.png","https://330757.apps.zdusercontent.com/330757/assets/1666013580-bd68f1ede530b7852a02d9c840a80787/screenshot-1.png","https://330757.apps.zdusercontent.com/330757/assets/1666013580-bd68f1ede530b7852a02d9c840a80787/screenshot-2.png"],"installation_count":5},{"id":330935,"name":"Stripe by Zenplates","state":"published","version":"1.7.4","framework_version":"2.0","parameters":[{"id":1104986,"app_id":330935,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-18T02:50:26Z","updated_at":"2021-01-18T02:50:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1104983,"app_id":330935,"name":"token","kind":"password","required":true,"position":1,"created_at":"2021-01-18T02:50:25Z","updated_at":"2021-01-18T02:50:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1433846,"app_id":330935,"name":"apiVersion","kind":"text","required":true,"position":2,"created_at":"2021-07-12T20:06:20Z","updated_at":"2023-10-30T17:16:56Z","default_value":"2023-10-16","secure":false,"scopes":null,"options":null},{"id":2083382,"app_id":330935,"name":"fallbackSearch","kind":"text","required":false,"position":3,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-09-25T19:16:38Z","default_value":"phone","secure":false,"scopes":null,"options":null},{"id":2285469,"app_id":330935,"name":"enableCustomerCreation","kind":"checkbox","required":false,"position":4,"created_at":"2022-12-12T19:56:59Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2083386,"app_id":330935,"name":"enableCustomerEdit","kind":"checkbox","required":false,"position":5,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1104985,"app_id":330935,"name":"enableCancellations","kind":"checkbox","required":false,"position":6,"created_at":"2021-01-18T02:50:26Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2663812,"app_id":330935,"name":"enableSubscriptionEdit","kind":"checkbox","required":false,"position":7,"created_at":"2023-08-10T22:48:34Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2083383,"app_id":330935,"name":"enablePaymentCreation","kind":"checkbox","required":false,"position":8,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1104984,"app_id":330935,"name":"enableRefunds","kind":"checkbox","required":false,"position":9,"created_at":"2021-01-18T02:50:26Z","updated_at":"2023-09-25T19:16:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2083384,"app_id":330935,"name":"enablePaymentMethodCreation","kind":"checkbox","required":false,"position":10,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-09-25T19:16:39Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2704270,"app_id":330935,"name":"enablePaymentMethodCreationWithCheckout","kind":"checkbox","required":false,"position":11,"created_at":"2023-09-25T19:16:39Z","updated_at":"2023-09-25T19:16:39Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2083385,"app_id":330935,"name":"enableInvoiceCreation","kind":"checkbox","required":false,"position":12,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-08-10T22:48:34Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2520410,"app_id":330935,"name":"enableCreditBalanceAdjustments","kind":"checkbox","required":false,"position":13,"created_at":"2023-06-09T04:05:45Z","updated_at":"2023-08-10T22:48:34Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1433848,"app_id":330935,"name":"addInternalNotes","kind":"checkbox","required":false,"position":14,"created_at":"2021-07-12T20:06:20Z","updated_at":"2023-08-10T22:48:34Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2083387,"app_id":330935,"name":"enableLinks","kind":"checkbox","required":false,"position":15,"created_at":"2022-07-18T20:04:51Z","updated_at":"2023-08-10T22:48:34Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1433847,"app_id":330935,"name":"showCharges","kind":"checkbox","required":false,"position":16,"created_at":"2021-07-12T20:06:20Z","updated_at":"2023-08-10T22:48:34Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2358992,"app_id":330935,"name":"customerMetadata","kind":"text","required":false,"position":17,"created_at":"2023-01-24T17:41:01Z","updated_at":"2023-08-10T22:48:34Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2059,"entity_id":330935,"app_id":330935,"amount":495,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1IAksdEJDVs0D1ssnB09uXyW","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":770,"cost_type":"CostStripe","active":true,"created_at":"2021-01-18T02:50:28.000Z","updated_at":"2021-01-18T02:50:28.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-14","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-01-18T02:50:24Z","updated_at":"2026-03-27T17:48:39Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions?product=app\u0026app=stripe","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,5,18,16,17,15],"date_published":"2021-01-18T02:50:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-03-27T17:48:34Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://www.zenplates.co/apps","short_description":"Manage Stripe subscriptions, payments and invoices within Zendesk Support","long_description":"\u003cp\u003eThis beautifully simple app saves you time and money by providing a complete view of Stripe customers, subscriptions, payments and invoices within Zendesk Support. You can perform important actions without the need to juggle multiple platforms or perform manual searches, allowing you to resolve tickets quickly and provide an amazing experience to your customers.\u003c/p\u003e\n\n\u003cp\u003eSimply start a free 7 day trial to seamlessly integrate Zendesk with your Stripe account.\u003c/p\u003e\n\n\u003ch4\u003eContextual information when it\u0026#39;s needed\u003c/h4\u003e\n\n\u003cp\u003eThe app will present the customer associated with the ticket by default, but you can search for and view other customers at any time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/stripe/screenshot-3.png\" alt=\"Access contextual information from Stripe within your Zendesk account\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eThe app provides convenient access to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eActive and canceled subscriptions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePayments of all status types (payment intents or charges)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePayment methods\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInvoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePending invoice items\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer history, invoice credit balance and MRR\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOther customer records that match the Zendesk user information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer contact details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBilling details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipping details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer metadata, as identified in app settings\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTax status and IDs\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdditional details like refund amounts, discounts and links to hosted invoices are provided through tooltips and action menus throughout the app\u003c/p\u003e\n\n\u003ch4\u003eEnterprise-grade features without the price tag\u003c/h4\u003e\n\n\u003cp\u003eBecause common actions can be performed within Zendesk without the need to switch tabs, you\u0026#39;ll spend less time working on tickets, provide more valuable responses and save money.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/stripe/screenshot-4.png\" alt=\"Update customers, payments, invoices, subscriptions and more within Stripe\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eThis powerful app allows you to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate, authorize and capture payments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancel and refund payments, in part of in full\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate the trial period for subscription\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApply coupons to subscriptions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePause and resume payments on subscriptions (recurring payments)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancel subscriptions immediately or at the end of the current period\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReschedule subscription cancelation or prevent a cancelation from going ahead\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund the last subscription payment or a prorated amount\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate new invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDelete draft invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate the status of open invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdjust the invoice credit balance in a variety of currencies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend links to hosted invoice pages and downloadable PDF tax invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd and edit payment methods\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDelete payment methods\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChange the default payment method for customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate new customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate customer account information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate a customer tax statuses and IDs\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for customers within Stripe\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink a customer to a ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to view customers, subscriptions, payments and invoices in Stripe\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith much more on the way.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor complex invoicing workflows Zapier or another no-code automation tool can be used to update the ticket or user in Zendesk once an invoice has been paid using metadata passed to Stripe by our app.\u003c/p\u003e\n\n\u003cp\u003eOur simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you\u0026#39;ll benefit from all new features as they\u0026#39;re released. Start with a free 7 day trial to see how much more efficient you can be with Stripe and Zendesk working together seamlessly!\u003c/p\u003e\n\n\u003ch4\u003eOne more thing...\u003c/h4\u003e\n\n\u003cp\u003eIf your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and \u003ca href=\"https://www.zenplates.co/themes?referer=marketplace\"\u003ecustomizable Zendesk themes\u003c/a\u003e. They allow you to deliver the best possible customer experience across all channels and can help deflect unnecessary tickets, freeing up you and your team for more important activities.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e as we value your feedback. We can also \u003ca href=\"https://www.zenplates.co/services?referer=marketplace\"\u003ebuild custom apps and themes for Zendesk\u003c/a\u003e if you have special requirements.\u003c/p\u003e\n\n\u003ch4\u003eData handling \u0026amp; privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the \u003ca href=\"https://www.zenplates.co/terms-and-conditions#apps\"\u003eZenplates Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need administrator permissions in both Stripe and Zendesk Support in order to complete the installation of this app.\u003c/p\u003e\n\n\u003cp\u003eTo install the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://stripe.com/docs/keys#obtain-api-keys\"\u003eObtain the API secret key\u003c/a\u003e from your Stripe account, which should begin with \u003ccode\u003esk_test_\u003c/code\u003e (if you’re in test mode) or \u003ccode\u003esk_live_\u003c/code\u003e. Alternatively, you can \u003ca href=\"https://stripe.com/docs/keys#limit-access\"\u003ecreate a restricted key\u003c/a\u003e with read and possibly write access to the following resources: Balance, Charges, Customers, PaymentIntents, PaymentMethods, Products, Credit notes, Prices, Subscriptions, Invoices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eFree trial\u003c/strong\u003e button in the Zendesk App Marketplace to set up the Stripe app in your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the API secret key from the first step.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify a \u003ca href=\"https://stripe.com/docs/upgrades#api-changelog\"\u003eversion of the Stripe API\u003c/a\u003e to use. We recommend using \u003ccode\u003edefault\u003c/code\u003e if you\u0026#39;re unsure, but if you encounter an error please try specifying a recent version (for example: \u003ccode\u003e2022-11-15\u003c/code\u003e).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect which features you would like to enable for agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003eInstall\u003c/strong\u003e button to finalize the installation and enjoy the benefits of having Stripe and Zendesk work seamlessly together.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo avoid issues we recommend using the \u003ca href=\"https://stripe.com/docs/upgrades\"\u003elatest version of the Stripe API\u003c/a\u003e. If you need any assistance during or after installation, please don\u0026#39;t hesitate to \u003ca href=\"mailto:support@zenplates.co\"\u003econtact our Support team\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"This beautifully simple app saves you time and money by providing a complete view of Stripe customers, subscriptions, payments and invoices within Zendesk Support. You can perform important actions without the need to juggle multiple platforms or perform manual searches, allowing you to resolve tickets quickly and provide an amazing experience to your customers.\n\nSimply start a free 7 day trial to seamlessly integrate Zendesk with your Stripe account.\n\n#### Contextual information when it's needed\n\nThe app will present the customer associated with the ticket by default, but you can search for and view other customers at any time.\n\n![Access contextual information from Stripe within your Zendesk account](https://www.zenplates.co/assets/images/marketplace/stripe/screenshot-3.png)\n\n### The app provides convenient access to:\n\n* Active and canceled subscriptions\n\n* Payments of all status types (payment intents or charges)\n\n* Payment methods\n\n* Invoices\n\n* Pending invoice items\n\n* Customer history, invoice credit balance and MRR\n\n* Other customer records that match the Zendesk user information\n\n* Customer contact details\n\n* Billing details\n\n* Shipping details\n\n* Customer metadata, as identified in app settings\n\n* Tax status and IDs\n\nAdditional details like refund amounts, discounts and links to hosted invoices are provided through tooltips and action menus throughout the app\n\n#### Enterprise-grade features without the price tag\n\nBecause common actions can be performed within Zendesk without the need to switch tabs, you'll spend less time working on tickets, provide more valuable responses and save money.\n\n![Update customers, payments, invoices, subscriptions and more within Stripe](https://www.zenplates.co/assets/images/marketplace/stripe/screenshot-4.png)\n\n### This powerful app allows you to:\n\n* Create, authorize and capture payments\n\n* Cancel and refund payments, in part of in full\n\n* Update the trial period for subscription\n\n* Apply coupons to subscriptions\n\n* Pause and resume payments on subscriptions (recurring payments)\n\n* Cancel subscriptions immediately or at the end of the current period\n\n* Reschedule subscription cancelation or prevent a cancelation from going ahead\n\n* Refund the last subscription payment or a prorated amount\n\n* Create new invoices\n\n* Delete draft invoices\n\n* Update the status of open invoices\n\n* Adjust the invoice credit balance in a variety of currencies\n\n* Send links to hosted invoice pages and downloadable PDF tax invoices\n\n* And and edit payment methods\n\n* Delete payment methods\n\n* Change the default payment method for customers\n\n* Create new customers\n\n* Update customer account information\n\n* Update a customer tax statuses and IDs\n\n* Search for customers within Stripe\n\n* Link a customer to a ticket\n\n* Click to view customers, subscriptions, payments and invoices in Stripe\n\n* Link subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows\n\n**With much more on the way.**\n\nFor complex invoicing workflows Zapier or another no-code automation tool can be used to update the ticket or user in Zendesk once an invoice has been paid using metadata passed to Stripe by our app.\n\nOur simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Stripe and Zendesk working together seamlessly!\n\n#### One more thing...\n\nIf your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and [customizable Zendesk themes](https://www.zenplates.co/themes?referer=marketplace). They allow you to deliver the best possible customer experience across all channels and can help deflect unnecessary tickets, freeing up you and your team for more important activities.\n\nIf you have questions or thoughts about how to improve this app, please [contact us](https://www.zenplates.co/contact-us) as we value your feedback. We can also [build custom apps and themes for Zendesk](https://www.zenplates.co/services?referer=marketplace) if you have special requirements.\n\n#### Data handling \u0026 privacy\n\nThis app connects your Zendesk account to Stripe so you can view and manage customer payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Stripe’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Stripe API key is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Stripe accounts. For more information, see the [Zenplates Terms and Conditions](https://www.zenplates.co/terms-and-conditions#apps).","raw_installation_instructions":"You need administrator permissions in both Stripe and Zendesk Support in order to complete the installation of this app.\n\nTo install the app:\n\n1. [Obtain the API secret key](https://stripe.com/docs/keys#obtain-api-keys) from your Stripe account, which should begin with `sk_test_` (if you’re in test mode) or `sk_live_`. Alternatively, you can [create a restricted key](https://stripe.com/docs/keys#limit-access) with read and possibly write access to the following resources: Balance, Charges, Customers, PaymentIntents, PaymentMethods, Products, Credit notes, Prices, Subscriptions, Invoices\n\n2. Click the **Free trial** button in the Zendesk App Marketplace to set up the Stripe app in your Zendesk Support account.\n\n3. Enter the API secret key from the first step.\n\n4. Specify a [version of the Stripe API](https://stripe.com/docs/upgrades#api-changelog) to use. We recommend using `default` if you're unsure, but if you encounter an error please try specifying a recent version (for example: `2022-11-15`).\n\n5. Select which features you would like to enable for agents.\n\n6. Click on the **Install** button to finalize the installation and enjoy the benefits of having Stripe and Zendesk work seamlessly together.\n\nTo avoid issues we recommend using the [latest version of the Stripe API](https://stripe.com/docs/upgrades). If you need any assistance during or after installation, please don't hesitate to [contact our Support team](mailto:support@zenplates.co).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://330935.apps.zdusercontent.com/330935/assets/1774352424-60a683117be1aadb15c25853af126742/support/logo-small.png","large_icon":"https://330935.apps.zdusercontent.com/330935/assets/1774352424-60a683117be1aadb15c25853af126742/support/logo.png","screenshots":["https://330935.apps.zdusercontent.com/330935/assets/1774352424-60a683117be1aadb15c25853af126742/support/screenshot-0.png","https://330935.apps.zdusercontent.com/330935/assets/1774352424-60a683117be1aadb15c25853af126742/support/screenshot-1.png","https://330935.apps.zdusercontent.com/330935/assets/1774352424-60a683117be1aadb15c25853af126742/support/screenshot-2.png"],"installation_count":163},{"id":334558,"name":"TheLoops AI","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1109860,"app_id":334558,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-20T20:53:46Z","updated_at":"2021-01-20T20:53:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1109859,"app_id":334558,"name":"Token","kind":"text","required":false,"position":1,"created_at":"2021-01-20T20:53:46Z","updated_at":"2021-04-19T23:15:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2930682,"app_id":334558,"name":"Region","kind":"checkbox","required":false,"position":2,"created_at":"2024-05-07T17:14:38Z","updated_at":"2024-05-07T17:14:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2066,"entity_id":334558,"app_id":334558,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-20T20:53:48.000Z","updated_at":"2021-01-20T20:53:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-20T20:53:45Z","updated_at":"2026-01-19T15:54:19Z","terms_conditions_url":null,"app_organization":{"id":3970,"name":"TheLoops","email":"support@theloops.ai","website":"www.theloops.io","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2021-01-20T20:53:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://theloops.io/get-a-demo/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-07-23T16:00:11Z","owner_id":269519,"author_name":"TheLoops","author_email":"admin@theloops.ai","author_url":"https://theloops.ai","short_description":"Get real-time actionable insights from Zendesk tickets","long_description":"\u003cp\u003ePersonalized, predictive CX is a competitive advantage.\u003c/p\u003e\n\n\u003cp\u003eIt feels like magic to your customers. 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Enjoy \u0026#39;BaseLinker for Zendesk\u0026#39; completely free of charge.\u003cbr\u003e\n➤ The add-on is available free of charge in every variant of the BaseLinker offer.\u003cbr\u003e\n➤ Test all system integrations and functions completely free of charge for 14 days.\u003cbr\u003e\n➤ No user or message quantity limit.\u003cbr\u003e\n➤ No time frame imposed - use it as long as you need it\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall app from the marketplace.\u003c/li\u003e\n\u003cli\u003eTo show orders information from your BaseLinker account, this app needs authorization with API token.\nYou can find your API Token in BaseLinker panel, section \u0026quot;My account\u0026quot; \u0026gt; API. Copy your API Token.\u003c/li\u003e\n\u003cli\u003ePaste your API Token into the settings of the installed app.\u003c/li\u003e\n\u003cli\u003eGet started with this amazing app!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Everything is now at hand - combine your email accounts, marketplace platforms, online shops, couriers, accounting and other e-commerce tools in one BaseLinker panel.\n\nBaseLinker offers more than 300 e-commerce integrations and boosts the workflow of over 11,000 sellers worldwide.\n\nUpgrade your business to the next level\n----------------------------------------------------------------\n➤ List thousands of marketplace offers with just a few clicks.\n➤ Download orders from different sources (Amazon, eBay, Allegro, online shops) to one panel and automate their fulfillment process.\n➤ Get your packages ready in no time and flawlessly with the free Pick\u0026Pack Assistant.\n➤ Send shipments with various couriers in bulk - shipping documents and labels may be printed for you.\n➤ Automatically notify customers of each stage of the order fulfillment.\n\nDiscover the latest system feature designed to make the work of retailers even more efficient.\n\nBaseLinker for Zendesk\n-----------------------------------\n➤ This is a free BaseLinker add-on that shows the customer's orders related to a given email address directly in the Zendesk panel view and one click takes you to the correct order card in BaseLinker.\n➤ Save the time so far spent on switching between your inbox and order list.\n➤ Forget about the exhausting order database investigation - your customers will be answered sooner.\n➤ Useful option - directly from the 'BaseLinker for Zendesk' you can create a new order for a given customer.\n\nGood news\n-------------------\n➤ Already a BaseLinker user? Enjoy 'BaseLinker for Zendesk' completely free of charge.\n➤ The add-on is available free of charge in every variant of the BaseLinker offer.\n➤ Test all system integrations and functions completely free of charge for 14 days.\n➤ No user or message quantity limit.\n➤ No time frame imposed - use it as long as you need it","raw_installation_instructions":"1. Install app from the marketplace.\n2. To show orders information from your BaseLinker account, this app needs authorization with API token.\nYou can find your API Token in BaseLinker panel, section \"My account\" \u003e API. Copy your API Token.\n3. Paste your API Token into the settings of the installed app.\n4. Get started with this amazing app!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://338278.apps.zdusercontent.com/338278/assets/1625076477-6dd8f35c8da4e7c50ced8fc2ecfd7715/support/logo-small.png","large_icon":"https://338278.apps.zdusercontent.com/338278/assets/1625076477-6dd8f35c8da4e7c50ced8fc2ecfd7715/support/logo.png","screenshots":["https://338278.apps.zdusercontent.com/338278/assets/1625076477-6dd8f35c8da4e7c50ced8fc2ecfd7715/support/screenshot-0.png","https://338278.apps.zdusercontent.com/338278/assets/1625076477-6dd8f35c8da4e7c50ced8fc2ecfd7715/support/screenshot-1.png","https://338278.apps.zdusercontent.com/338278/assets/1625076477-6dd8f35c8da4e7c50ced8fc2ecfd7715/support/screenshot-2.png"],"installation_count":31},{"id":343686,"name":"Zonka Feedback","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-28T08:19:53Z","updated_at":"2026-07-30T05:31:23Z","terms_conditions_url":null,"app_organization":{"id":3889,"name":"Zonka Feedback","email":"hello@zonkafeedback.com","website":"www.zonkafeedback.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-01-28T08:19:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zonkafeedback.com/pricing"},"location_names":[],"last_update_time":"2026-07-30T05:31:19Z","owner_id":269519,"author_name":"Zonka Feedback","author_email":"hello@zonkafeedback.com","author_url":"https://www.zonkafeedback.com","short_description":"Fastest way to collect real-time customer feedback with CSAT, CES \u0026 NPS Surveys.","long_description":"\u003cp\u003eMeasure customer satisfaction and quality of your customer support with Zonka Feedback for Zendesk (\u003ca href=\"https://www.zonkafeedback.com/integrations/zendesk\"\u003ewww.zonkafeedback.com/integrations/zendesk\u003c/a\u003e). Analyze feedback, view detailed feedback reports and close the customer feedback loop - in minutes - without any technical knowledge.\u003c/p\u003e\n\n\u003cp\u003eThings you can do with the Zonka Feedback and Zendesk Integration\u003c/p\u003e\n\n\u003cp\u003e-Trigger Email Surveys after a Ticket is updated or solved\u003c/p\u003e\n\n\u003cp\u003e-Send Survey Question in every Email or Trigger sent via Zendesk\u003c/p\u003e\n\n\u003cp\u003e-Create Zendesk Tickets based on Survey Responses\u003c/p\u003e\n\n\u003cp\u003e-Sync Survey Response Data and CX Metrics to Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrigger Email Surveys after a ticket is updated or solved\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMeasure Customer Satisfaction by triggering automated Surveys after a ticket is updated or solved.Choose from measuring Customer Loyalty with \u003ca href=\"https://www.zonkafeedback.com/nps\"\u003eNPS Surveys\u003c/a\u003e, Customer Satisfaction with \u003ca href=\"https://www.zonkafeedback.com/csat\"\u003eCustomer Satisfaction Surveys\u003c/a\u003e and Customer\u0026#39;s Perceived Effort with \u003ca href=\"https://www.zonkafeedback.com/ces\"\u003eCES Surveys\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend Survey Questions in every Email or Trigger sent via Zendesk\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEvery time you talk to your customers, take their feedback. Insert your CSAT, NPS or CES question in every email signature or in email templates your Customer Service Agents use while communicating with your customers in Zendesk. Get feedback for every conversation in real-time from customers. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate Zendesk Tickets based on Survey Responses\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSet rules and conditions to automatically add tickets in Zendesk based on Survey Responses. Survey Responses get added as comments and custom fields in Zendesk. Your Customer Service Agents can take action based on new tickets added automatically after Survey is responded to. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSync Survey Response Data and CX Metrics to Zendesk\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eView all your Customer Responses and Feedback Data without leaving Zendesk. Survey Response Data and CX Metrics like NPS, CES and CSAT will automatically sync to Zendesk after a Survey completes.\u003c/p\u003e\n\n\u003cp\u003eReview our here -\u0026gt; \u003ca href=\"https://www.zonkafeedback.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo use Zonka Feedback and Zendesk integration, you need to have a Zonka Feedback account.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo create an account with Zonka Feedback, do as follows:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to \u003ca href=\"https://www.zonkafeedback.com/free-trial-signup\"\u003eZonka Feedback Sign Up\u003c/a\u003e page (\u003ca href=\"https://www.zonkafeedback.com/free-trial-signup\"\u003ewww.zonkafeedback.com/free-trial-signup\u003c/a\u003e) and create an account with Zonka Feedback. This will be a free trial account and does not require credit card and you can cancel it anytime.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce your account is set up, connect your Zonka Feedback Account to Zendesk for this integration to send real-time surveys, sync survey data to Zendesk and more. \u003ca href=\"https://help.zonkafeedback.com/en/articles/4621901-integrate-zendesk-with-zonka-feedback\"\u003eLearn how to connect Zendesk to Zonka Feedback\u003c/a\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo get started with the Zonka Feedback and Zendesk integration, do as follows:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://platform.zonkafeedback.com/login\"\u003eSign in to your Zonka Feedback account\u003c/a\u003e. Create a Survey with all the questions you\u0026#39;d like to ask - \u003ca href=\"https://www.zonkafeedback.com/nps\"\u003eNet Promoter Score\u003c/a\u003e, \u003ca href=\"https://www.zonkafeedback.com/ces\"\u003eCustomer Effort Score\u003c/a\u003e, \u003ca href=\"https://www.zonkafeedback.com/csat\"\u003eCustomer Satisfaction Score\u003c/a\u003e and more.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Surveys \u0026gt; Integrations \u0026gt; Zendesk \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk domain, connect to your account and sync your agents. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose from the integrations you\u0026#39;d like to turn on - Trigger Email Survey after a Ticket is Solved or Updated, Send Survey Question embedded in Zendesk Email, Sync Survey Responses to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd conditions as per the integration you\u0026#39;d like to set up.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave and that\u0026#39;s all.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce you start getting responses, you can view your responses and feedback reports in real-time in \u003ca href=\"https://www.zonkafeedback.com\"\u003eZonka Feedback\u003c/a\u003e. You can also sync back CX Metrics and Responses to Zendesk.\u003c/p\u003e\n","raw_long_description":"Measure customer satisfaction and quality of your customer support with Zonka Feedback for Zendesk ([www.zonkafeedback.com/integrations/zendesk](https://www.zonkafeedback.com/integrations/zendesk)). Analyze feedback, view detailed feedback reports and close the customer feedback loop - in minutes - without any technical knowledge.\n\nThings you can do with the Zonka Feedback and Zendesk Integration\n\n-Trigger Email Surveys after a Ticket is updated or solved\n\n-Send Survey Question in every Email or Trigger sent via Zendesk\n\n-Create Zendesk Tickets based on Survey Responses\n\n-Sync Survey Response Data and CX Metrics to Zendesk\n\n **Trigger Email Surveys after a ticket is updated or solved** \n\nMeasure Customer Satisfaction by triggering automated Surveys after a ticket is updated or solved.Choose from measuring Customer Loyalty with [NPS Surveys](https://www.zonkafeedback.com/nps), Customer Satisfaction with [Customer Satisfaction Surveys](https://www.zonkafeedback.com/csat) and Customer's Perceived Effort with [CES Surveys](https://www.zonkafeedback.com/ces). \n\n**Send Survey Questions in every Email or Trigger sent via Zendesk** \n\nEvery time you talk to your customers, take their feedback. Insert your CSAT, NPS or CES question in every email signature or in email templates your Customer Service Agents use while communicating with your customers in Zendesk. Get feedback for every conversation in real-time from customers. \n\n**Create Zendesk Tickets based on Survey Responses** \n\nSet rules and conditions to automatically add tickets in Zendesk based on Survey Responses. Survey Responses get added as comments and custom fields in Zendesk. Your Customer Service Agents can take action based on new tickets added automatically after Survey is responded to. \n\n**Sync Survey Response Data and CX Metrics to Zendesk** \n\nView all your Customer Responses and Feedback Data without leaving Zendesk. Survey Response Data and CX Metrics like NPS, CES and CSAT will automatically sync to Zendesk after a Survey completes.\n\nReview our here -\u003e [Privacy Policy](https://www.zonkafeedback.com/privacy-policy)","raw_installation_instructions":"**To use Zonka Feedback and Zendesk integration, you need to have a Zonka Feedback account.** \n\n**To create an account with Zonka Feedback, do as follows:** \n\n1. Go to [Zonka Feedback Sign Up](https://www.zonkafeedback.com/free-trial-signup) page ([www.zonkafeedback.com/free-trial-signup](https://www.zonkafeedback.com/free-trial-signup)) and create an account with Zonka Feedback. This will be a free trial account and does not require credit card and you can cancel it anytime.\n\n2. Once your account is set up, connect your Zonka Feedback Account to Zendesk for this integration to send real-time surveys, sync survey data to Zendesk and more. [Learn how to connect Zendesk to Zonka Feedback](https://help.zonkafeedback.com/en/articles/4621901-integrate-zendesk-with-zonka-feedback).  \n\n**To get started with the Zonka Feedback and Zendesk integration, do as follows:** \n\n1. [Sign in to your Zonka Feedback account](https://platform.zonkafeedback.com/login). Create a Survey with all the questions you'd like to ask - [Net Promoter Score](https://www.zonkafeedback.com/nps), [Customer Effort Score](https://www.zonkafeedback.com/ces), [Customer Satisfaction Score](https://www.zonkafeedback.com/csat) and more.\n\n2. Go to Surveys \u003e Integrations \u003e Zendesk \n\n3. Enter your Zendesk domain, connect to your account and sync your agents. \n\n4. Choose from the integrations you'd like to turn on - Trigger Email Survey after a Ticket is Solved or Updated, Send Survey Question embedded in Zendesk Email, Sync Survey Responses to Zendesk.\n\n5. Add conditions as per the integration you'd like to set up.\n\n6. Save and that's all.\n\nOnce you start getting responses, you can view your responses and feedback reports in real-time in [Zonka Feedback](https://www.zonkafeedback.com). You can also sync back CX Metrics and Responses to Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://343686.apps.zdusercontent.com/343686/assets/1784701838-52cca696dd3a403d40996052c5f76e14/logo-small.png","large_icon":"https://343686.apps.zdusercontent.com/343686/assets/1784701838-52cca696dd3a403d40996052c5f76e14/logo.png","screenshots":["https://343686.apps.zdusercontent.com/343686/assets/1784701838-52cca696dd3a403d40996052c5f76e14/screenshot-0.png","https://343686.apps.zdusercontent.com/343686/assets/1784701838-52cca696dd3a403d40996052c5f76e14/screenshot-1.png","https://343686.apps.zdusercontent.com/343686/assets/1784701838-52cca696dd3a403d40996052c5f76e14/screenshot-2.png"],"installation_count":0},{"id":347289,"name":"Loris for Support","state":"published","version":"1.9.6","framework_version":"2.0","parameters":[{"id":1126083,"app_id":347289,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-31T13:50:51Z","updated_at":"2021-01-31T13:50:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1126082,"app_id":347289,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-01-31T13:50:51Z","updated_at":"2021-01-31T13:50:51Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2080,"entity_id":347289,"app_id":347289,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-31T13:50:53.000Z","updated_at":"2021-01-31T13:50:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":52,"name":"Messaging"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-31T13:50:49Z","updated_at":"2025-04-04T00:06:17Z","terms_conditions_url":null,"app_organization":{"id":3209,"name":"Loris","email":"ron@loris.ai","website":"loris.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,7,8,14],"date_published":"2021-01-31T13:50:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://loris.ai/"},"location_names":["ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2022-03-14T17:41:38Z","owner_id":269519,"author_name":"Loris","author_email":"support@loris.ai","author_url":"https://www.loris.ai","short_description":"Real-time coaching to help customer care teams handle hard conversations","long_description":"\u003cp\u003eLoris CX software helps teams understand exactly where their customers are coming from and guides their conversations in real time — no additional training or soft skills required. We use machine learning to leverage empathy insights that make agents more human, not less. \u003c/p\u003e\n\n\u003cp\u003eIt’s not enough to analyze sentiment in text (others do it, too). We go further, helping CX teams and agents know exactly what to do next to better a conversation. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake Agents More Efficient\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOur real time coaching helps agents respond to tickets significantly faster in chat and messaging channels. On average, we make agents 25% more efficient. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove Quality\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eLoris ensures your agents are using language consistent with your brand voice without sounding robotic. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnalyze 100% of your Messages\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eLoris analyzes and provides insights on every message. Stop relying solely on a manual QA process and customer surveys.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eContact us to get set up by filling out \u003ca href=\"https://loris.ai/signup/\"\u003ethis form\u003c/a\u003e or calling us at 347-696-9802.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the \u003cem\u003eZendesk Marketplace\u003c/em\u003e install the Loris app using the ‘Install’ button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWe’ll reach out to help you complete the setup.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Loris CX software helps teams understand exactly where their customers are coming from and guides their conversations in real time — no additional training or soft skills required. We use machine learning to leverage empathy insights that make agents more human, not less. \n\n It’s not enough to analyze sentiment in text (others do it, too). We go further, helping CX teams and agents know exactly what to do next to better a conversation. \n\n **Make Agents More Efficient** \n\n Our real time coaching helps agents respond to tickets significantly faster in chat and messaging channels. On average, we make agents 25% more efficient. \n\n **Improve Quality** \n\n Loris ensures your agents are using language consistent with your brand voice without sounding robotic. \n\n **Analyze 100% of your Messages** \n\n Loris analyzes and provides insights on every message. Stop relying solely on a manual QA process and customer surveys.","raw_installation_instructions":"1. Contact us to get set up by filling out [this form](https://loris.ai/signup/) or calling us at 347-696-9802.\n\n2. From the *Zendesk Marketplace* install the Loris app using the ‘Install’ button.\n\n3. We’ll reach out to help you complete the setup.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://347289.apps.zdusercontent.com/347289/assets/1646925549-abacb8200f438af333c5a05e8b21e66a/support/logo-small.png","large_icon":"https://347289.apps.zdusercontent.com/347289/assets/1646925549-abacb8200f438af333c5a05e8b21e66a/support/logo.png","screenshots":["https://347289.apps.zdusercontent.com/347289/assets/1646925549-abacb8200f438af333c5a05e8b21e66a/support/screenshot-0.png","https://347289.apps.zdusercontent.com/347289/assets/1646925549-abacb8200f438af333c5a05e8b21e66a/support/screenshot-1.png","https://347289.apps.zdusercontent.com/347289/assets/1646925549-abacb8200f438af333c5a05e8b21e66a/support/screenshot-2.png"],"installation_count":3},{"id":350561,"name":"RemotePC HelpDesk","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1130206,"app_id":350561,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-02-03T05:23:52Z","updated_at":"2021-02-03T05:23:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1138185,"app_id":350561,"name":"apiKey","kind":"password","required":false,"position":1,"created_at":"2021-02-08T21:56:17Z","updated_at":"2021-03-11T17:33:55Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1130205,"app_id":350561,"name":"custom_comments","kind":"multiline","required":false,"position":2,"created_at":"2021-02-03T05:23:51Z","updated_at":"2021-02-03T05:23:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2085,"entity_id":350561,"app_id":350561,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-02-03T05:23:54.000Z","updated_at":"2021-02-03T05:23:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":53,"name":"Video"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2021-02-03T05:23:50Z","updated_at":"2025-04-04T00:06:18Z","terms_conditions_url":null,"app_organization":{"id":4048,"name":"IDrive Software Private limited","email":"support@remotepc.com","website":"https://www.remotepc.com/helpdesk","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-02-03T05:23:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.remotepc.com/helpdesk/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-03-11T17:33:50Z","owner_id":269519,"author_name":"HelpDesk","author_email":"support@remotepc.com","author_url":"https://www.remotepc.com/helpdesk/","short_description":"Simplify remote support by establishing remote session directly from a ticket","long_description":"\u003ch5\u003eDescription\u003c/h5\u003e\n\n\u003cp\u003eRemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine the power of Zendesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.\u003c/p\u003e\n\n\u003cp\u003eCreate a remote support session directly from within Zendesk tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.\u003c/p\u003e\n\n\u003ch5\u003eHelpDesk key features at a glance:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOn-demand attended remote support for your customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView or connect to their PC or Mac via the web over a secure session.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse remote access features like file transfer, multi-monitor support, remote sound and whiteboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch4\u003eHow to install\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSearch and install the RemotePC™ HelpDesk application from Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a custom comment template for your customers with the link for downloading HelpDesk  in the Custom ticket comments to customer section.E.g., Download the HelpDesk setup by clicking the link below: %%LINK%% RegardsThe RemotePC HelpDesk Team\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate an API key in HelpDesk for third party integration and insert the key in Zendesk tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch5\u003eHow to get started with HelpDesk\u003c/h5\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Create link to generate a link for your customers to download HelpDesk setup.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Insert download link into ticket comment, then update the ticket to share the link with the customer. \u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Alternatively, you can copy the link and share with the customer yourself via email or other messaging.\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the customer has downloaded and installed the HelpDesk setup on their computer you will see the Connect button. Click to connect to the customer’s computer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Close support request to end the support session.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"##### Description\n\nRemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine the power of Zendesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.\n\nCreate a remote support session directly from within Zendesk tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.\n\n##### HelpDesk key features at a glance:\n\n* On-demand attended remote support for your customers.\n\n* View or connect to their PC or Mac via the web over a secure session.\n\n* Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.\n\n* All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.","raw_installation_instructions":"#### How to install\n\n1. Search and install the RemotePC™ HelpDesk application from Zendesk Marketplace.\n\n2. Create a custom comment template for your customers with the link for downloading HelpDesk  in the Custom ticket comments to customer section.E.g., Download the HelpDesk setup by clicking the link below: %%LINK%% RegardsThe RemotePC HelpDesk Team\n\n3. Create an API key in HelpDesk for third party integration and insert the key in Zendesk tickets.\n\n4. Click Install!\n\n##### How to get started with HelpDesk\n\n1. Click Create link to generate a link for your customers to download HelpDesk setup.\n\n2. Click Insert download link into ticket comment, then update the ticket to share the link with the customer. _**Note:** Alternatively, you can copy the link and share with the customer yourself via email or other messaging._\n\n3. Once the customer has downloaded and installed the HelpDesk setup on their computer you will see the Connect button. Click to connect to the customer’s computer.\n\n4. Click Close support request to end the support session.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://350561.apps.zdusercontent.com/350561/assets/1615376602-a1bef9d0de1726b7b23246240d00ee91/logo-small.png","large_icon":"https://350561.apps.zdusercontent.com/350561/assets/1615376602-a1bef9d0de1726b7b23246240d00ee91/logo.png","screenshots":["https://350561.apps.zdusercontent.com/350561/assets/1615376602-a1bef9d0de1726b7b23246240d00ee91/screenshot-0.png","https://350561.apps.zdusercontent.com/350561/assets/1615376602-a1bef9d0de1726b7b23246240d00ee91/screenshot-1.png","https://350561.apps.zdusercontent.com/350561/assets/1615376602-a1bef9d0de1726b7b23246240d00ee91/screenshot-2.png"],"installation_count":16},{"id":353312,"name":"Asana","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1134021,"app_id":353312,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-02-05T17:26:55Z","updated_at":"2021-02-05T17:26:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2088,"entity_id":353312,"app_id":353312,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-02-05T17:26:56.000Z","updated_at":"2021-02-05T17:26:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#796eff","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[{"id":8,"name":"Collaboration Tools"}],"stripe_publishable_key":null,"created_at":"2021-02-05T17:26:54Z","updated_at":"2026-09-23T16:24:34Z","terms_conditions_url":null,"app_organization":{"id":4094,"name":"Asana","email":"support@asana.com","website":"www.asana.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-02-05T17:26:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://asana.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-23T16:24:32Z","owner_id":269519,"author_name":"Asana Support","author_email":"support@asana.com","author_url":"https://asana.com","short_description":"Resolve tickets faster and improve cross-functional collaboration with Asana","long_description":"\u003cp\u003eAsana is a leading work management platform that helps teams orchestrate work, from daily tasks to cross-functional strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.\u003c/p\u003e\n\n\u003cp\u003eHeadquartered in San Francisco, CA, Asana has over 107,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Under Armour rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.\u003c/p\u003e\n\n\u003cp\u003eAsana\u0026#39;s Zendesk integration helps teams escalate requests and complete the feedback loop between Zendesk and Asana. Whether your team is using Zendesk for custom support or internal requests, increase cross-functional visibility across tools with the Asana integration. Turn manual processes into automated workflows to save your teams time and reduce data duplication between Asana and Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWith the Asana integration, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate Asana tasks from within Zendesk to escalate requests\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink existing Asana tasks to a Zendesk ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInclude attachments when creating Asana tasks\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the Asana task status and owner without leaving Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView the Zendesk ticket Title, Number, and Assignee in Asana\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease refer to our \u003ca href=\"https://asana.com/terms/privacy-statement\"\u003ePrivacy Policy\u003c/a\u003e to learn about how we handle your data\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to set up the Asana integration\u003c/h3\u003e\n\n\u003cp\u003eThe integration must be installed in Zendesk and Asana. If you can’t find the integration, please make sure it’s installed on both platforms.\u003c/p\u003e\n\n\u003ch4\u003eInstall in Zendesk\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Install\u0026quot; at the top of this page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect your Zendesk account and click \u0026quot;Install.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to a ticket, open the \u0026quot;Apps\u0026quot; drawer on the right hand side, and find Asana.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Connect to Asana\u0026quot; to authorize your Asana account and complete installation!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNote that the integration must be installed in Zendesk and Asana. If you started in Zendesk, navigate to Asana to complete installation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eInstall in Asana\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eNavigate to a project where you would like to install the Asana integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Customize\u0026quot; at the the top right-hand corner of the project.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u0026quot;+Add app.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u0026quot;Zendesk.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;ll be prompted by a full screen installation wizard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize your Zendesk user account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe Zendesk integration is installed at the project level. Follow on-screen instructions to add the integration to all relevant projects.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNote that the integration must be installed in Asana and Zendesk. If you started in Asana, navigate to Zendesk to complete installation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Asana is a leading work management platform that helps teams orchestrate work, from daily tasks to cross-functional strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.\n\nHeadquartered in San Francisco, CA, Asana has over 107,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Under Armour rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.\n\nAsana's Zendesk integration helps teams escalate requests and complete the feedback loop between Zendesk and Asana. Whether your team is using Zendesk for custom support or internal requests, increase cross-functional visibility across tools with the Asana integration. Turn manual processes into automated workflows to save your teams time and reduce data duplication between Asana and Zendesk.\n\nWith the Asana integration, you can:\n\n* Create Asana tasks from within Zendesk to escalate requests\n\n* Link existing Asana tasks to a Zendesk ticket\n\n* Include attachments when creating Asana tasks\n\n* View the Asana task status and owner without leaving Zendesk\n\n* View the Zendesk ticket Title, Number, and Assignee in Asana\n\nPlease refer to our [Privacy Policy](https://asana.com/terms/privacy-statement) to learn about how we handle your data","raw_installation_instructions":"### How to set up the Asana integration\nThe integration must be installed in Zendesk and Asana. If you can’t find the integration, please make sure it’s installed on both platforms.\n\n#### Install in Zendesk\n\n1. Click \"Install\" at the top of this page.\n\n2. Select your Zendesk account and click \"Install.\"\n\n3. Navigate to a ticket, open the \"Apps\" drawer on the right hand side, and find Asana.\n\n4. Click \"Connect to Asana\" to authorize your Asana account and complete installation!\n\n5. Note that the integration must be installed in Zendesk and Asana. If you started in Zendesk, navigate to Asana to complete installation.\n\n#### Install in Asana\n\n1. Navigate to a project where you would like to install the Asana integration.\n\n2. Click \"Customize\" at the the top right-hand corner of the project.\n\n3. Select \"+Add app.\"\n\n4. Select \"Zendesk.\"\n\n5. You'll be prompted by a full screen installation wizard.\n\n6. Authorize your Zendesk user account.\n\n7. The Zendesk integration is installed at the project level. Follow on-screen instructions to add the integration to all relevant projects.\n\n8. Note that the integration must be installed in Asana and Zendesk. 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You\u0026#39;ll preserve your brand style and tone of voice across all languages, assigning tickets and chats based on agent expertise rather than language abilities. Our solution combines AI Agents with over 40 MT providers to meet your specific requirements while automatically storing translations for reuse—cutting costs by up to 80%.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey Benefits\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFaster ticket resolution:\u003c/strong\u003e Let your agents respond in any language right from the ticket interface, cutting resolution times while keeping their SLAs in check.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-time translation\u003c/strong\u003e: Watch your customer satisfaction improve as agents handle live conversations in multiple languages at once without tool-switching.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsistent CX across languages\u003c/strong\u003e: Keep your brand style consistent by using glossaries that preserve your tone, terminology, and specific phrasing in every interaction, regardless of language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent efficiency\u003c/strong\u003e: Free your best agents to help any customer, regardless of language—skill-based routing becomes your new standard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCost optimization:\u003c/strong\u003e Save up to 80% on translation costs by automatically storing and reusing translations—you\u0026#39;ll never pay to translate the same content twice.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMachine Translation of Tickets \u0026amp; Chats\u003c/strong\u003e – Provide real-time multilingual support in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsistent Brand Voice \u0026amp; Terminology\u003c/strong\u003e – Ensure accurate translations using historical translations, specific terminology, tone of voice, and the company style guide.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSupport for 650+ Languages\u003c/strong\u003e – Reach customers worldwide with high-quality translations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e40+ Machine Translation \u0026amp; Generative AI Providers\u003c/strong\u003e – Choose from Amazon, DeepL, Google, Microsoft, OpenAI GPT, and more.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTranslation Storage\u003c/strong\u003e – Automatically cache and reuse translations to maximize efficiency and cost savings.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://inten.to/privacy\"\u003eIntento Privacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease refer to \u003ca href=\"https://help.inten.to/hc/en-us/articles/360019442059\"\u003einstallation guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"With Intento Language Hub, your agents can respond to tickets and handle multiple chat conversations in any language right from their Zendesk workspace—cutting resolution times while keeping SLAs intact. 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Consolidate knowledge, minimize delays, and reduce training time.\n\nLevel AI agent assist is available across all channels: phone, chat, and email--and seamlessly integrates with all your existing applications.\n\nContact us to learn more about our solution at www.thelevel.ai or sales@thelevel.ai","raw_installation_instructions":"1. Sign up on our website and we will contact you to provide the  credentials. \n\n2.In the Zendesk Marketplace, click the Install button.\n\n 3. Once installed, you will see a form, fill out the form with the credentials provided by the us. 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and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-02-19T23:40:11Z","updated_at":"2025-04-04T00:06:22Z","terms_conditions_url":null,"app_organization":{"id":734,"name":"JVB TI","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3,5,4],"date_published":"2021-02-19T23:40:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.jvbti.net.br/app/index.php?app=Tray%20by%20JVBTI"},"location_names":["ticket_sidebar","user_sidebar","new_ticket_sidebar"],"last_update_time":"2022-12-20T17:56:04Z","owner_id":269519,"author_name":"JVBTI","author_email":"dev@jvbti.com.br","author_url":"https://www.jvbti.com.br/","short_description":"Integração com a plataforma Tray CORP","long_description":"\u003cp\u003eEsse APP foi criado exclusivamente para clientes que utilizam a Plataforma Tray CORP.\u003c/p\u003e\n\n\u003cp\u003eCom este APP você poderá consultar informações do pedido, informações do cliente, endereço, informações de pagamento.\u003cbr\u003e\nBem como Tracking do pedido do cliente com o link para acompanhar o rastreamento e pesquisar outros e-mails caso o cliente tenha mais de um e-mail cadastrado.\u003c/p\u003e\n\n\u003cp\u003eTodos estes dados, em uma mesma tela, a do ticket, para facilitar o dia-a-dia dos seus agentes.\u003cbr\u003e\nReduzindo o tempo dos seus agentes é possível tornar o atendimento mais ágil e aumentar a satisfação do seu cliente!\u003c/p\u003e\n\n\u003cp\u003eCrie o seu cadastro \u003ca href=\"https://www.jvbti.net.br/app/index.php?app=Tray%20by%20JVBTI\"\u003eaqui\u003c/a\u003e e faça um teste por 14 dias.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePré-Requisito: Ter contrato com \u003ca href=\"https://www.traycorp.com.br/\"\u003eTray CORP\u003c/a\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEfetuar o cadastro no \u003ca href=\"https://www.jvbti.net.br/app/index.php?app=Tray%20by%20JVBTI\"\u003elink\u003c/a\u003e para adquirir a licença por 14 dias.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopiar o token de acesso recebido por e-mail, caso não tenha recebido, entre em contato em \u003ca href=\"mailto:dev@jvbti.com.br\"\u003edev@jvbti.com.br\u003c/a\u003e .\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGerar o Token de acesso a API diretamente na plataforma e-commerce Tray \u003ca href=\"https://atendimento.tray.com.br/hc/pt-br/articles/360027777251-APIs-de-Autoriza%C3%A7%C3%A3o\"\u003elink do guia\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAo instalar o APP será solicitado o Token JVBTI e o Token Tray.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCrie um ticket ou entre em um ticket de cliente para apresentar os dados e compras efetuadas por ele.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Esse APP foi criado exclusivamente para clientes que utilizam a Plataforma Tray CORP.\n\nCom este APP você poderá consultar informações do pedido, informações do cliente, endereço, informações de pagamento.\nBem como Tracking do pedido do cliente com o link para acompanhar o rastreamento e pesquisar outros e-mails caso o cliente tenha mais de um e-mail cadastrado.\n\nTodos estes dados, em uma mesma tela, a do ticket, para facilitar o dia-a-dia dos seus agentes.\nReduzindo o tempo dos seus agentes é possível tornar o atendimento mais ágil e aumentar a satisfação do seu cliente!\n\nCrie o seu cadastro [aqui](https://www.jvbti.net.br/app/index.php?app=Tray%20by%20JVBTI) e faça um teste por 14 dias.","raw_installation_instructions":"Pré-Requisito: Ter contrato com [Tray CORP](https://www.traycorp.com.br/) \n\n1.  Efetuar o cadastro no [link](https://www.jvbti.net.br/app/index.php?app=Tray%20by%20JVBTI) para adquirir a licença por 14 dias.\n\n2.  Copiar o token de acesso recebido por e-mail, caso não tenha recebido, entre em contato em [dev@jvbti.com.br](mailto:dev@jvbti.com.br) .\n\n3.  Gerar o Token de acesso a API diretamente na plataforma e-commerce Tray [link do guia](https://atendimento.tray.com.br/hc/pt-br/articles/360027777251-APIs-de-Autoriza%C3%A7%C3%A3o).\n\n4.  Ao instalar o APP será solicitado o Token JVBTI e o Token Tray.\n\n5.  Crie um ticket ou entre em um ticket de cliente para apresentar os dados e compras efetuadas por ele.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://369360.apps.zdusercontent.com/369360/assets/1670942925-c29a12822313574fdd667707238ad107/logo-small.png","large_icon":"https://369360.apps.zdusercontent.com/369360/assets/1670942925-c29a12822313574fdd667707238ad107/logo.png","screenshots":["https://369360.apps.zdusercontent.com/369360/assets/1670942925-c29a12822313574fdd667707238ad107/screenshot-0.png","https://369360.apps.zdusercontent.com/369360/assets/1670942925-c29a12822313574fdd667707238ad107/screenshot-1.png","https://369360.apps.zdusercontent.com/369360/assets/1670942925-c29a12822313574fdd667707238ad107/screenshot-2.png"],"installation_count":1},{"id":381147,"name":"Level AI QA Assist","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1182411,"app_id":381147,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-02T08:05:00Z","updated_at":"2021-03-02T08:05:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1182410,"app_id":381147,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2021-03-02T08:05:00Z","updated_at":"2021-03-02T08:05:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2148,"entity_id":381147,"app_id":381147,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-02T08:05:03.000Z","updated_at":"2021-03-02T08:05:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-02T08:04:59Z","updated_at":"2025-04-04T00:06:26Z","terms_conditions_url":null,"app_organization":{"id":4205,"name":"Level AI","email":"support@thelevel.ai","website":"https://thelevel.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-03-02T08:04:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://thelevel.ai/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-03-04T18:23:32Z","owner_id":269519,"author_name":"Level AI","author_email":"support@thelevel.ai","author_url":"https://thelevel.ai","short_description":"Augment your QA team performance with custom scorecards","long_description":"\u003cp\u003eLevel AI’s QA intelligence solution supercharges your team’s \u003cstrong\u003ereview performance, audit coverage,\u003c/strong\u003e and \u003cstrong\u003eQA scoring processes\u003c/strong\u003e, so you can focus on supercharging your customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamline your QA program with AI-augmented custom scorecards\u003c/strong\u003e\u003cbr\u003e\nCreate, review, score and analyze agent performance with an integrated AI-driven QA flow. AI analytics automatically embed your business’ key QA outcomes into your interaction review screen.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance review performance by 5-10X\u003c/strong\u003e\u003cbr\u003e\nInstantly access key conversations and instances for review from up to 100% of agent interactions. Become up to 10x more productive and free your QA frontline from inefficient manual review processes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTransform your QA process from 1% to 100% of audit coverage\u003c/strong\u003e\u003cbr\u003e\nAccess live script compliance and QA for up to 100% of interactions. No more manually reviewing 1-2% of interactions and spot checking agent performance.\u003c/p\u003e\n\n\u003cp\u003eLevel AI’s QA assist is available across all channels: phone, chat, and email--and seamlessly integrates with all your existing applications.\u003cbr\u003e\nContact us to learn more about our solution at www.thelevel.ai or sales@thelevel.ai.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up on our website and we will contact you to provide the  credentials. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk Marketplace, click the Install button.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce installed, you will see a form, fill out the form with the credentials provided by the us. After that you\u0026#39;ll be able to go to any ticket and see the form in the Level QA widget.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Level AI’s QA intelligence solution supercharges your team’s **review performance, audit coverage,** and **QA scoring processes**, so you can focus on supercharging your customer experience.\n\n**Streamline your QA program with AI-augmented custom scorecards**\nCreate, review, score and analyze agent performance with an integrated AI-driven QA flow. AI analytics automatically embed your business’ key QA outcomes into your interaction review screen.\n\n**Enhance review performance by 5-10X**\nInstantly access key conversations and instances for review from up to 100% of agent interactions. Become up to 10x more productive and free your QA frontline from inefficient manual review processes.\n\n**Transform your QA process from 1% to 100% of audit coverage**\nAccess live script compliance and QA for up to 100% of interactions. No more manually reviewing 1-2% of interactions and spot checking agent performance.\n\nLevel AI’s QA assist is available across all channels: phone, chat, and email--and seamlessly integrates with all your existing applications.\nContact us to learn more about our solution at www.thelevel.ai or sales@thelevel.ai.","raw_installation_instructions":"1. Sign up on our website and we will contact you to provide the  credentials. \n\n2. In the Zendesk Marketplace, click the Install button.\n\n 3. Once installed, you will see a form, fill out the form with the credentials provided by the us. After that you'll be able to go to any ticket and see the form in the Level QA widget.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://381147.apps.zdusercontent.com/381147/assets/1614798594-2bbd9336244d78c970d40a8d3b2f6f72/logo-small.png","large_icon":"https://381147.apps.zdusercontent.com/381147/assets/1614798594-2bbd9336244d78c970d40a8d3b2f6f72/logo.png","screenshots":["https://381147.apps.zdusercontent.com/381147/assets/1614798594-2bbd9336244d78c970d40a8d3b2f6f72/screenshot-0.png","https://381147.apps.zdusercontent.com/381147/assets/1614798594-2bbd9336244d78c970d40a8d3b2f6f72/screenshot-1.png","https://381147.apps.zdusercontent.com/381147/assets/1614798594-2bbd9336244d78c970d40a8d3b2f6f72/screenshot-2.png"],"installation_count":3},{"id":387078,"name":"Transcend","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-09T03:27:29Z","updated_at":"2026-02-26T23:27:33Z","terms_conditions_url":null,"app_organization":{"id":1797,"name":"Transcend","email":"support@transcend.io","website":"https://transcend.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-03-09T03:27:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://transcend.io/pricing"},"location_names":[],"last_update_time":"2026-02-26T23:27:32Z","owner_id":269519,"author_name":"Transcend Inc.","author_email":"support@transcend.io","author_url":"https://transcend.io","short_description":"Transcend automates privacy requests by orchestrating customer data in Zendesk","long_description":"\u003cp\u003eTranscend is the data privacy infrastructure that makes it simple for companies to give their users control over their personal data. Personal data is disorganized, hard to spot, and stored across many systems. That makes offering data rights—like deleting your data—very hard for companies. Transcend automatically fulfills data subject requests inside companies, across all of their data systems and vendors. Transcend also provides their end-users with a control panel, or \u0026quot;Privacy Center\u0026quot;, hosted at privacy.company.com where users can manage their privacy preferences, export their data, or delete it. By making data subject requests painless for companies, Transcend is putting users everywhere in the driver\u0026#39;s seat of their personal data.\u003c/p\u003e\n\n\u003cp\u003eWe make it easy to stay compliant while supporting your customers with Zendesk. Here\u0026#39;s how:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomatically fulfill data privacy requests from your users in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRespond to access and erasure data privacy requests from your end-users in seconds, going beyond standard compliance to breakthrough user experiences.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZero trust security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTranscend integrates with Zendesk through a secure gateway. The gateway integrates with your existing key management systems so that your organization\u0026#39;s secrets and data are kept safe, and Transcend never sees them.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEngineered infrastructure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFix manual internal processes, ultimately conserving valuable legal and engineering resources and ensuring your privacy program can scale with increasing user demand.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit https://transcend.io/integration/zendesk\u003c/p\u003e\n","raw_long_description":"Transcend is the data privacy infrastructure that makes it simple for companies to give their users control over their personal data. Personal data is disorganized, hard to spot, and stored across many systems. That makes offering data rights—like deleting your data—very hard for companies. Transcend automatically fulfills data subject requests inside companies, across all of their data systems and vendors. Transcend also provides their end-users with a control panel, or \"Privacy Center\", hosted at privacy.company.com where users can manage their privacy preferences, export their data, or delete it. By making data subject requests painless for companies, Transcend is putting users everywhere in the driver's seat of their personal data.\n\nWe make it easy to stay compliant while supporting your customers with Zendesk. Here's how:\n\n**Automatically fulfill data privacy requests from your users in Zendesk**\n\nRespond to access and erasure data privacy requests from your end-users in seconds, going beyond standard compliance to breakthrough user experiences.\n\n**Zero trust security**\n\nTranscend integrates with Zendesk through a secure gateway. The gateway integrates with your existing key management systems so that your organization's secrets and data are kept safe, and Transcend never sees them.\n\n**Engineered infrastructure**\n\nFix manual internal processes, ultimately conserving valuable legal and engineering resources and ensuring your privacy program can scale with increasing user demand.","raw_installation_instructions":"Visit https://transcend.io/integration/zendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://387078.apps.zdusercontent.com/387078/assets/1771029208-3902156b0be41c9d44cff28c39620226/logo-small.png","large_icon":"https://387078.apps.zdusercontent.com/387078/assets/1771029208-3902156b0be41c9d44cff28c39620226/logo.png","screenshots":["https://387078.apps.zdusercontent.com/387078/assets/1771029208-3902156b0be41c9d44cff28c39620226/screenshot-0.png","https://387078.apps.zdusercontent.com/387078/assets/1771029208-3902156b0be41c9d44cff28c39620226/screenshot-1.png","https://387078.apps.zdusercontent.com/387078/assets/1771029208-3902156b0be41c9d44cff28c39620226/screenshot-2.png"],"installation_count":0},{"id":394508,"name":"Azure DevOps Integration","state":"published","version":"5.0","framework_version":"2.0","parameters":[{"id":1206537,"app_id":394508,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-17T10:34:12Z","updated_at":"2021-03-17T10:34:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2183,"entity_id":394508,"app_id":394508,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-17T10:34:13.000Z","updated_at":"2021-03-17T10:34:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":36,"average":5,"count":{"3":1,"5":34,"4":1,"1":0,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-17T10:34:11Z","updated_at":"2026-02-20T07:06:47Z","terms_conditions_url":null,"app_organization":{"id":4227,"name":"DevOps Integration","email":"support@devopsintegration.io","website":"devopsintegration.io","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-03-17T10:34:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://devopsintegration.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-20T07:06:44Z","owner_id":269519,"author_name":"DevOps Integration","author_email":"support@devopsintegration.io","author_url":"https://devopsintegration.io","short_description":"Simple Azure DevOps integration between Zendesk - Azure DevOps. Create, Notify.","long_description":"\u003cp\u003eAzure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/Create_Work_Item.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. \u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/App.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e.  \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps integration app comes with a huge number of Premium features.  \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk - Azure DevOps app provides huge number of features in the app like \u003cstrong\u003eCreate New Work Item\u003c/strong\u003e, \u003cstrong\u003eLink Existing Work Item\u003c/strong\u003e, \u003cstrong\u003eNotify linked work items\u003c/strong\u003e, \u003cstrong\u003eView History of Work Item\u003c/strong\u003e, \u003cstrong\u003eSearch Work Item\u003c/strong\u003e, \u003cstrong\u003eCustomize the view\u003c/strong\u003e, \u003cstrong\u003eConfigure App\u003c/strong\u003e and much more. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate New Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eCreate Work Item:\u003c/strong\u003e lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.    \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Link Existing Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Notify linked Work Items:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Work Item History:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Configure App:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSearch Work Item\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Search button allows the Zendesk agents to search existing work items. \u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/SearchWorkItem.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e. They can link existing work items to any Zendesk tickets. They can also send the notifications to work items without linking to the current ticket. They can search the work items based on a couple of parameters directly from Azure DevOps. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status,attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Zendesk - Azure DevOps Integration app is limited to One Project and upto 20 work items per month in free version.\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour data privacy is important to us. Please review our Privacy Policy at \u003ca href=\"https://devopsintegration.io/privacy\"\u003ehttps://devopsintegration.io/privacy\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, please visit our website at \u003ca href=\"https://devopsintegration.io/azure-devops-integration\"\u003ehttps://devopsintegration.io/azure-devops-integration\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Apps link and you will see the DevOps Integration Azure DevOps App. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNow you will see the app to start displaying buttons like Create, Notify etc buttons in your app. \u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/App.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you can Create new Azure DevOps work item from Zendesk - Azure DevOps app and you can start notifying your Azure DevOps work items from the app. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, please visit our website at \u003ca href=\"https://devopsintegration.io/docs/zendesk-devops\"\u003ehttps://devopsintegration.io/docs/zendesk-devops\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"Azure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. \n\n !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/Create_Work_Item.png 'Zendesk Azure DevOps Integration App') They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. \n\n Zendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. \n\n Zendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/App.png 'Zendesk Azure DevOps Integration App').  \n\n Zendesk - Azure DevOps integration app comes with a huge number of Premium features.  \n\n The Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! \n\n The Zendesk - Azure DevOps app provides huge number of features in the app like **Create New Work Item**, **Link Existing Work Item**, **Notify linked work items**, **View History of Work Item**, **Search Work Item**, **Customize the view**, **Configure App** and much more. \n\n **Create New Work Item:** \n\n The **Create Work Item:** lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.    \n\n **-Link Existing Work Item:** \n\n The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. \n\n **-Notify linked Work Items:** \n\n Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. \n\n **-Work Item History:** \n\n In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. \n\n **-Configure App:** \n\n In the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. \n\n **Search Work Item** \n\n The Search button allows the Zendesk agents to search existing work items. !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/SearchWorkItem.png 'Zendesk Azure DevOps Integration App'). They can link existing work items to any Zendesk tickets. They can also send the notifications to work items without linking to the current ticket. They can search the work items based on a couple of parameters directly from Azure DevOps. \n\n **Syncing of Comments and Status:** \n\n In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status,attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. \n\n *The Zendesk - Azure DevOps Integration app is limited to One Project and upto 20 work items per month in free version.*  \n\n **Privacy Policy:** \n\n Your data privacy is important to us. Please review our Privacy Policy at [https://devopsintegration.io/privacy](https://devopsintegration.io/privacy).  \n\n *For more information, please visit our website at [https://devopsintegration.io/azure-devops-integration](https://devopsintegration.io/azure-devops-integration)*","raw_installation_instructions":" \n\n 1. Click Install button to install the app to your Zendesk instance. \n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket. \n\n 3. Click on the Apps link and you will see the DevOps Integration Azure DevOps App. \n\n 4. Click on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.  \n\n  5. Now you will see the app to start displaying buttons like Create, Notify etc buttons in your app. !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/App.png 'Zendesk Azure DevOps Integration App').  \n\n 6. Now you can Create new Azure DevOps work item from Zendesk - Azure DevOps app and you can start notifying your Azure DevOps work items from the app. \n\n \n\n *For more information, please visit our website at [https://devopsintegration.io/docs/zendesk-devops](https://devopsintegration.io/docs/zendesk-devops)*","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://394508.apps.zdusercontent.com/394508/assets/1770893174-468029f7c226355ac0197ec0bd99b1bc/logo-small.png","large_icon":"https://394508.apps.zdusercontent.com/394508/assets/1770893174-468029f7c226355ac0197ec0bd99b1bc/logo.png","screenshots":["https://394508.apps.zdusercontent.com/394508/assets/1770893174-468029f7c226355ac0197ec0bd99b1bc/screenshot-0.png","https://394508.apps.zdusercontent.com/394508/assets/1770893174-468029f7c226355ac0197ec0bd99b1bc/screenshot-1.png","https://394508.apps.zdusercontent.com/394508/assets/1770893174-468029f7c226355ac0197ec0bd99b1bc/screenshot-2.png"],"installation_count":369},{"id":394742,"name":"Team Status","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1206874,"app_id":394742,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-17T15:31:37Z","updated_at":"2021-03-17T15:31:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1206872,"app_id":394742,"name":"Status_List","kind":"text","required":true,"position":1,"created_at":"2021-03-17T15:31:37Z","updated_at":"2021-03-17T15:31:37Z","default_value":"Chat, Email, Phone, Break, Lunch, Offline","secure":false,"scopes":null,"options":null},{"id":1206873,"app_id":394742,"name":"Active_Color","kind":"text","required":false,"position":2,"created_at":"2021-03-17T15:31:37Z","updated_at":"2021-03-17T15:31:37Z","default_value":"blue","secure":false,"scopes":null,"options":null}],"plans":[{"id":2185,"entity_id":394742,"app_id":394742,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1INpPVIfxHGyIHniFrPdkZMp","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GRiRcIfxHGyIHni","cost_id":821,"cost_type":"CostStripe","active":true,"created_at":"2021-03-17T15:31:40.000Z","updated_at":"2021-03-17T15:31:40.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-03-17T15:31:35Z","updated_at":"2025-04-04T00:06:30Z","terms_conditions_url":"https://cosmiccode.co/team-status/terms","app_organization":{"id":3064,"name":"Cosmic Code Company","email":"support@cosmiccode.co","website":"https://cosmiccode.co/","country_code":"US","stripe_account_id":"acct_1GRiRcIfxHGyIHni","state":null},"locations":[1],"date_published":"2021-03-17T15:31:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2021-03-23T15:59:48Z","owner_id":269519,"author_name":"Cosmic Code Company","author_email":"support@cosmiccode.co","author_url":"https://cosmiccode.co","short_description":"Quickly see the status of everyone on your team","long_description":"\u003ch1\u003eAgent status tracking right inside of Zendesk\u003c/h1\u003e\n\n\u003cp\u003eIn a world with more people working remotely, it can be hard for customer service agents and managers to keep track of who is available and who is not.\u003c/p\u003e\n\n\u003cp\u003eThe Team Status app gives you immediate insight into your teams status right inside of the tool that you\u0026#39;re already using.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003ch2\u003eSet a custom status list during installation\u003c/h2\u003e\n\n\u003cp\u003eEvery company works differently. Maybe you give you employees dedicated time for monthly pingpong tournaments? That\u0026#39;s Ok, you can create a custom status so you know who is trying to move up the ping pong ladder.\u003c/p\u003e\n\n\u003ch2\u003eAgents set their status with the click of a button\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/teamstatus/all.png\" alt=\"Main interface\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eEveryone gets immediate insight into their teams availability\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/teamstatus/group.png\" alt=\"Group interface\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAdmin users can set the status for other people\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cosmiccode.co/resources/teamstatus/admin.png\" alt=\"Admin interface\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eStored in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eStatus is stored in a custom field on your Zendesk profile. There\u0026#39;s no need to send anything to our servers. Your data never leaves Zendesk. You can access and modify the status from any other application using the Zendesk api.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eBasic installation\u003c/h2\u003e\n\n\u003cp\u003eJust click the Install button to get started.\u003c/p\u003e\n\n\u003ch2\u003eCreate a custom status list\u003c/h2\u003e\n\n\u003cp\u003eOnce the application is installed, you\u0026#39;ll be prompted to configure a custom Status list. The app comes preconfigured with popular status options.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNOTE\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSeparate each status option with a comma (eg: phone, email, chat). You can even use emojis (we love emojis!). It\u0026#39;s recommended to keep each status option short and clear to help with the user experience. Long status options may get truncated in the UI.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen the app is initially installed, all agents will be set to a status of \u0026quot;unknown\u0026quot;. This will be updated once agents set their status for the first time.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCustomize \u0026quot;Active\u0026quot; color\u003c/h2\u003e\n\n\u003cp\u003eWhen you have 1 or more agents in any particular status, we treat that status as \u0026quot;active\u0026quot;, meaning people are currently working (or playing) on that task.\u003c/p\u003e\n\n\u003cp\u003eYou can modify the active color using any of Zendesk\u0026#39;s theme colors (https://zendeskgarden.github.io/css-components/utilities/color/). The possible options are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003egrey\u003c/li\u003e\n\u003cli\u003eblue\u003c/li\u003e\n\u003cli\u003ekale\u003c/li\u003e\n\u003cli\u003ered\u003c/li\u003e\n\u003cli\u003egreen\u003c/li\u003e\n\u003cli\u003eyellow\u003c/li\u003e\n\u003cli\u003efuschia\u003c/li\u003e\n\u003cli\u003epink\u003c/li\u003e\n\u003cli\u003ecrimson\u003c/li\u003e\n\u003cli\u003eorange\u003c/li\u003e\n\u003cli\u003elemon\u003c/li\u003e\n\u003cli\u003elime\u003c/li\u003e\n\u003cli\u003emint\u003c/li\u003e\n\u003cli\u003eteal\u003c/li\u003e\n\u003cli\u003eazure\u003c/li\u003e\n\u003cli\u003eroyal\u003c/li\u003e\n\u003cli\u003epurple\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJust type the color in the \u0026quot;Active_Color\u0026quot; box on the app settings screen.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNOTES\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app will default to \u0026quot;blue\u0026quot; if an invalid option is supplied or no option is supplied.\u003c/li\u003e\n\u003cli\u003e\u0026quot;Offline\u0026quot; is a special status that will never show in the Active color\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eNeed help?\u003c/h2\u003e\n\n\u003cp\u003eFor suggestions, technical help or just to say hi, contact us at: support@cosmiccode.co.\u003c/p\u003e\n","raw_long_description":"# Agent status tracking right inside of Zendesk\n\nIn a world with more people working remotely, it can be hard for customer service agents and managers to keep track of who is available and who is not.\n\nThe Team Status app gives you immediate insight into your teams status right inside of the tool that you're already using.\n\n# Features\n\n## Set a custom status list during installation\n\nEvery company works differently. Maybe you give you employees dedicated time for monthly pingpong tournaments? That's Ok, you can create a custom status so you know who is trying to move up the ping pong ladder.\n\n## Agents set their status with the click of a button\n\n![Main interface](https://cosmiccode.co/resources/teamstatus/all.png)\n\n## Everyone gets immediate insight into their teams availability\n\n![Group interface](https://cosmiccode.co/resources/teamstatus/group.png)\n\n## Admin users can set the status for other people\n\n![Admin interface](https://cosmiccode.co/resources/teamstatus/admin.png)\n\n## Stored in Zendesk\n\nStatus is stored in a custom field on your Zendesk profile. There's no need to send anything to our servers. Your data never leaves Zendesk. You can access and modify the status from any other application using the Zendesk api.\n","raw_installation_instructions":"## Basic installation\n\nJust click the Install button to get started.\n\n## Create a custom status list\n\nOnce the application is installed, you'll be prompted to configure a custom Status list. The app comes preconfigured with popular status options.\n\n_NOTE_\n\n- Separate each status option with a comma (eg: phone, email, chat). You can even use emojis (we love emojis!). It's recommended to keep each status option short and clear to help with the user experience. Long status options may get truncated in the UI.\n\n- When the app is initially installed, all agents will be set to a status of \"unknown\". This will be updated once agents set their status for the first time.\n\n## Customize \"Active\" color\n\nWhen you have 1 or more agents in any particular status, we treat that status as \"active\", meaning people are currently working (or playing) on that task.\n\nYou can modify the active color using any of Zendesk's theme colors (https://zendeskgarden.github.io/css-components/utilities/color/). The possible options are:\n\n- grey\n- blue\n- kale\n- red\n- green\n- yellow\n- fuschia\n- pink\n- crimson\n- orange\n- lemon\n- lime\n- mint\n- teal\n- azure\n- royal\n- purple\n\nJust type the color in the \"Active_Color\" box on the app settings screen.\n\n_NOTES_\n\n- The app will default to \"blue\" if an invalid option is supplied or no option is supplied.\n- \"Offline\" is a special status that will never show in the Active color\n\n## Need help?\n\nFor suggestions, technical help or just to say hi, contact us at: support@cosmiccode.co.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://394742.apps.zdusercontent.com/394742/assets/1616465139-271d0a4c35842634920559428a79521d/logo-small.png","large_icon":"https://394742.apps.zdusercontent.com/394742/assets/1616465139-271d0a4c35842634920559428a79521d/logo.png","screenshots":["https://394742.apps.zdusercontent.com/394742/assets/1616465139-271d0a4c35842634920559428a79521d/screenshot-0.png","https://394742.apps.zdusercontent.com/394742/assets/1616465139-271d0a4c35842634920559428a79521d/screenshot-1.png","https://394742.apps.zdusercontent.com/394742/assets/1616465139-271d0a4c35842634920559428a79521d/screenshot-2.png"],"installation_count":2},{"id":398694,"name":"Quark.ai Assistant","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":1213037,"app_id":398694,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-22T16:04:21Z","updated_at":"2021-03-22T16:04:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1213029,"app_id":398694,"name":"recommendation_url","kind":"hidden","required":false,"position":1,"created_at":"2021-03-22T16:04:19Z","updated_at":"2021-03-22T16:04:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1213030,"app_id":398694,"name":"ds","kind":"hidden","required":false,"position":2,"created_at":"2021-03-22T16:04:19Z","updated_at":"2021-03-22T16:04:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1213031,"app_id":398694,"name":"api_key","kind":"hidden","required":false,"position":3,"created_at":"2021-03-22T16:04:19Z","updated_at":"2021-03-22T16:04:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1213032,"app_id":398694,"name":"app_name","kind":"hidden","required":false,"position":4,"created_at":"2021-03-22T16:04:20Z","updated_at":"2021-03-22T16:04:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1213033,"app_id":398694,"name":"api_secret","kind":"hidden","required":false,"position":5,"created_at":"2021-03-22T16:04:20Z","updated_at":"2021-03-22T16:04:20Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1332523,"app_id":398694,"name":"ticket_mode","kind":"hidden","required":false,"position":6,"created_at":"2021-05-20T17:12:55Z","updated_at":"2023-05-25T17:10:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2192,"entity_id":398694,"app_id":398694,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-22T16:04:22.000Z","updated_at":"2021-03-22T16:04:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-22T16:04:17Z","updated_at":"2025-04-04T00:06:31Z","terms_conditions_url":null,"app_organization":{"id":4411,"name":"Quark.ai","email":"support@quark.ai","website":"https://www.quark.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1,7],"date_published":"2021-03-22T16:04:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://quark.ai/"},"location_names":["ticket_sidebar","top_bar","background"],"last_update_time":"2023-05-25T17:10:05Z","owner_id":269519,"author_name":"Quark.ai","author_email":"sales@quark.ai","author_url":"https://www.quark.ai","short_description":"Interprets Tickets to provide Resolutions from Reference Documents","long_description":"\u003cp\u003eToday, with complex products, velocity of releases and fragmented reference data technical support has become a challenging and time consuming task.  The Quark.ai Assistant app can interpret support tickets to automatically pull up resolutions (answers) from your reference documents, thereby doing the research automatically on behalf of the support engineers.\u003c/p\u003e\n\n\u003cp\u003eReference data can be KB articles, product guides, user guides, data sheets, compatibility matrices, wiki and more. Quark.ai supports HTML, PDF, XML, CSV and  text formats.\u003c/p\u003e\n\n\u003cp\u003eWhen a Support Engineer opens a Ticket in Zendesk, the Quark.ai Assistant app shows the Resolutions next to the Ticket, so the support engineer doesn’t need to spend time reading documents.\u003c/p\u003e\n\n\u003cp\u003eThis saves support engineers a lot of time, increasing ESAT and reducing costs for your technical support.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eQuark.ai helps technical support teams in High Tech and Industrial companies resolve support tickets rapidly using AI/ML. Email us at demo@quark.ai to schedule a demo.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eDownload Quark.ai Assistant app from marketplace.\u003c/li\u003e\n\u003cli\u003eClick on the Quark.ai logo on the top right of the screen and click on contact form.\u003c/li\u003e\n\u003cli\u003eComplete the form. Once we receive the form data, we will set up a client key and send it to you.\u003c/li\u003e\n\u003cli\u003eOnce you receive your client key from us click on the Quark.ai icon again and provide your client key to the app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Today, with complex products, velocity of releases and fragmented reference data technical support has become a challenging and time consuming task.  The Quark.ai Assistant app can interpret support tickets to automatically pull up resolutions (answers) from your reference documents, thereby doing the research automatically on behalf of the support engineers.\n\nReference data can be KB articles, product guides, user guides, data sheets, compatibility matrices, wiki and more. Quark.ai supports HTML, PDF, XML, CSV and  text formats.\n\nWhen a Support Engineer opens a Ticket in Zendesk, the Quark.ai Assistant app shows the Resolutions next to the Ticket, so the support engineer doesn’t need to spend time reading documents.\n\nThis saves support engineers a lot of time, increasing ESAT and reducing costs for your technical support.\n\n---\n\nQuark.ai helps technical support teams in High Tech and Industrial companies resolve support tickets rapidly using AI/ML. Email us at demo@quark.ai to schedule a demo.","raw_installation_instructions":"1. Download Quark.ai Assistant app from marketplace.\n2. Click on the Quark.ai logo on the top right of the screen and click on contact form.\n3. Complete the form. Once we receive the form data, we will set up a client key and send it to you.\n4. Once you receive your client key from us click on the Quark.ai icon again and provide your client key to the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://398694.apps.zdusercontent.com/398694/assets/1683056076-1fda815159a531c2a2220ab80df3be8d/logo-small.png","large_icon":"https://398694.apps.zdusercontent.com/398694/assets/1683056076-1fda815159a531c2a2220ab80df3be8d/logo.png","screenshots":["https://398694.apps.zdusercontent.com/398694/assets/1683056076-1fda815159a531c2a2220ab80df3be8d/screenshot-0.png","https://398694.apps.zdusercontent.com/398694/assets/1683056076-1fda815159a531c2a2220ab80df3be8d/screenshot-1.png","https://398694.apps.zdusercontent.com/398694/assets/1683056076-1fda815159a531c2a2220ab80df3be8d/screenshot-2.png"],"installation_count":2},{"id":403098,"name":"Illation Agent App","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1223424,"app_id":403098,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-26T06:33:34Z","updated_at":"2021-03-26T06:33:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1223422,"app_id":403098,"name":"AgentApplicationUrl","kind":"text","required":true,"position":1,"created_at":"2021-03-26T06:33:33Z","updated_at":"2021-03-26T06:33:33Z","default_value":"https://youragentapplicationloginurl?realm","secure":false,"scopes":null,"options":null}],"plans":[{"id":2197,"entity_id":403098,"app_id":403098,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-26T06:33:36.000Z","updated_at":"2021-03-26T06:33:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-26T06:33:33Z","updated_at":"2025-04-04T00:06:33Z","terms_conditions_url":null,"app_organization":{"id":3649,"name":"Illation","email":"support@illation.co.za","website":"","country_code":"ZA","stripe_account_id":null,"state":"unpublished"},"locations":[7,1],"date_published":"2021-03-26T06:33:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://illation.co.za"},"location_names":["background","top_bar"],"last_update_time":"2021-07-21T16:01:21Z","owner_id":269519,"author_name":"Illation","author_email":"support@illation.co.za","author_url":"https://illation.co.za/","short_description":"Allows user to handle voice calls and link calls to ticket","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAt illation, we grow customer confidence. In everything we do, the customer’s experience comes first. This is a principle we apply with our customers and, in turn, we help them to do the same with their own customers. CCoD assists in facilitating effective customer service in contact centres with voice functionality.\u003c/p\u003e\n\n\u003cp\u003eThe CCoD Agent App is suitable for all contact centres that use voice, whether on-premise, hybrid or in the cloud.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCCOD APP FEATURES\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAssociate all calls with tickets. The system will automatically assign tickets for new calls, or associate calls with existing, unresolved tickets.\u003c/li\u003e\n\u003cli\u003eIncludes all voice functionalities, such as hold, mute, transfer, conference, hang up and manual dial.\u003c/li\u003e\n\u003cli\u003eUser can listen from the ticket to the call recording.\u003c/li\u003e\n\u003cli\u003eUsers can access call recordings associated with tickets.\u003c/li\u003e\n\u003cli\u003eAuto-generated call details, such as call length before an incoming call was distributed through to an agent, can be checked by users at any time.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCCoD offers a modern, versatile contact centre solution. With all features and functionality required – all in a convenient, on-demand model that’s billed monthly according to usage.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrior to installing the app, you need to get a cloud account with illation CCoD in order to complete the setup of the app. Upon account creation, you will be provided the following: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAll necessary documentation that is related to illation CCoD and how to configure Zendesk Integration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce the app is installed all you have to do is to enter the following:\u003cbr\u003e\n1. Title: It could be any short name used for the app.\u003cbr\u003e\n1. AgentApplicationURL: The URL provided earlier.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nAt illation, we grow customer confidence. In everything we do, the customer’s experience comes first. This is a principle we apply with our customers and, in turn, we help them to do the same with their own customers. CCoD assists in facilitating effective customer service in contact centres with voice functionality.\n\nThe CCoD Agent App is suitable for all contact centres that use voice, whether on-premise, hybrid or in the cloud.\n\n**CCOD APP FEATURES**\n\n1. Associate all calls with tickets. The system will automatically assign tickets for new calls, or associate calls with existing, unresolved tickets.\n1. Includes all voice functionalities, such as hold, mute, transfer, conference, hang up and manual dial.\n1. User can listen from the ticket to the call recording.\n1. Users can access call recordings associated with tickets.\n1. Auto-generated call details, such as call length before an incoming call was distributed through to an agent, can be checked by users at any time.\n\nCCoD offers a modern, versatile contact centre solution. With all features and functionality required – all in a convenient, on-demand model that’s billed monthly according to usage.","raw_installation_instructions":"Prior to installing the app, you need to get a cloud account with illation CCoD in order to complete the setup of the app. Upon account creation, you will be provided the following: \n\n1. All necessary documentation that is related to illation CCoD and how to configure Zendesk Integration.\n\nOnce the app is installed all you have to do is to enter the following:\n1. Title: It could be any short name used for the app.\n1. AgentApplicationURL: The URL provided earlier.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://403098.apps.zdusercontent.com/403098/assets/1626848326-a4157480f63e16f0bafe14c800e2536c/logo-small.png","large_icon":"https://403098.apps.zdusercontent.com/403098/assets/1626848326-a4157480f63e16f0bafe14c800e2536c/logo.png","screenshots":["https://403098.apps.zdusercontent.com/403098/assets/1626848326-a4157480f63e16f0bafe14c800e2536c/screenshot-0.png","https://403098.apps.zdusercontent.com/403098/assets/1626848326-a4157480f63e16f0bafe14c800e2536c/screenshot-1.png","https://403098.apps.zdusercontent.com/403098/assets/1626848326-a4157480f63e16f0bafe14c800e2536c/screenshot-2.png"],"installation_count":3},{"id":406490,"name":"Pre-fill ticket forms","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":1227895,"app_id":406490,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-29T13:44:56Z","updated_at":"2021-03-29T13:44:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2199,"entity_id":406490,"app_id":406490,"amount":3900,"name":"Subscription","description":"\u003cp\u003eBy buying the app as subscription you get the app at a lower monthly price.\u003c/p\u003e\n\n\u003cp\u003eThis includes:\u003cbr\u003e\n* Updates and support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IVw8oG1SGl1HnwrRUWx8D4D","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DQbkVG1SGl1Hnwr","cost_id":828,"cost_type":"CostStripe","active":true,"created_at":"2021-03-29T13:44:58.000Z","updated_at":"2021-03-29T13:44:58.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":4,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-66233079-2","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-03-29T13:44:55Z","updated_at":"2026-02-02T07:56:26Z","terms_conditions_url":"https://premiumplus.io/termsandconditions","app_organization":{"id":1728,"name":"Premium Plus","email":"support@premiumplus.io","website":"https://premiumplus.io?utm_campaign=18910722-Zendesk_Marketplace_Listing\u0026utm_source=zendesk-marketplace-partner","country_code":"BE","stripe_account_id":"acct_1DQbkVG1SGl1Hnwr","state":"published"},"locations":[2],"date_published":"2021-03-29T13:44:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-06-26T17:20:18Z","owner_id":269519,"author_name":"Premium Plus","author_email":"support@premiumplus.io","author_url":"https://premiumplus.io","short_description":"Automatically fill in Zendesk Guide webforms by scanning QR codes or clicking on pregenerated links.","long_description":"\u003cp\u003eThis QR Code app allows you to generate QR Codes and links for your Help Center. When a customer clicks on the link, or scans the printed QR Code they will be automatically redirected to your Help Center. \u003c/p\u003e\n\n\u003cp\u003eWith the custom sidebar app you can even generate codes that prefill form fields so that important fields in your forms are prefilled with the correct information. \u003c/p\u003e\n\n\u003cp\u003eYou can fill in serial numbers in IT support forms, customer account numbers for your clients, device IDs when logging issues for defect hardware,... \u003c/p\u003e\n\n\u003cp\u003eSee the full use case example on \u003ca href=\"https://premiumplus.io/integrations-apps/form-field-prefill/\"\u003ehttps://premiumplus.io/integrations-apps/form-field-prefill/\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003ePowered by Premium Plus.\u003c/h2\u003e\n\n\u003cp\u003eThe app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit \u003ca href=\"https://premiumplus.io\"\u003epremiumplus.io\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on \u003ca href=\"https://premiumplus.app\"\u003ehttps://premiumplus.app\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can create QR codes via a custom sidebar app that appears in the navbar of your Zendesk.\u003c/p\u003e\n\n\u003ch1\u003eShare\u003c/h1\u003e\n\n\u003cp\u003eOnce you create a QR code you can save the image and print it or email the link to your clients. You can open the QR Code in a new window for easy printing by clicking on it.\u003c/p\u003e\n","raw_long_description":"This QR Code app allows you to generate QR Codes and links for your Help Center. When a customer clicks on the link, or scans the printed QR Code they will be automatically redirected to your Help Center. \n\nWith the custom sidebar app you can even generate codes that prefill form fields so that important fields in your forms are prefilled with the correct information. \n\nYou can fill in serial numbers in IT support forms, customer account numbers for your clients, device IDs when logging issues for defect hardware,... \n\nSee the full use case example on [https://premiumplus.io/integrations-apps/form-field-prefill/](https://premiumplus.io/integrations-apps/form-field-prefill/)\n\n## Powered by Premium Plus.\n\n The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit [premiumplus.io](https://premiumplus.io) for more information.\n\nNeed a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on [https://premiumplus.app](https://premiumplus.app).","raw_installation_instructions":"You can create QR codes via a custom sidebar app that appears in the navbar of your Zendesk.\n\n#Share\nOnce you create a QR code you can save the image and print it or email the link to your clients. You can open the QR Code in a new window for easy printing by clicking on it.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://406490.apps.zdusercontent.com/406490/assets/1719319575-b0da1d6bd138e2d52c895765c11b3986/logo-small.png","large_icon":"https://406490.apps.zdusercontent.com/406490/assets/1719319575-b0da1d6bd138e2d52c895765c11b3986/logo.png","screenshots":["https://406490.apps.zdusercontent.com/406490/assets/1719319575-b0da1d6bd138e2d52c895765c11b3986/screenshot-0.png","https://406490.apps.zdusercontent.com/406490/assets/1719319575-b0da1d6bd138e2d52c895765c11b3986/screenshot-1.png","https://406490.apps.zdusercontent.com/406490/assets/1719319575-b0da1d6bd138e2d52c895765c11b3986/screenshot-2.png"],"installation_count":14},{"id":406796,"name":"SnapCall Visual AI","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":1228611,"app_id":406796,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-29T19:28:04Z","updated_at":"2021-03-29T19:28:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1228610,"app_id":406796,"name":"api_key","kind":"hidden","required":false,"position":1,"created_at":"2021-03-29T19:28:04Z","updated_at":"2021-03-29T19:28:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2200,"entity_id":406796,"app_id":406796,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-29T19:28:06.000Z","updated_at":"2021-03-29T19:28:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":43,"average":5,"count":{"5":43,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #004080","google_analytics_code":"UA-96079669-1","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-29T19:28:03Z","updated_at":"2025-12-11T17:56:54Z","terms_conditions_url":null,"app_organization":{"id":1296,"name":"SnapCall","email":"support@snapcall.io","website":"https://snapcall.io","country_code":"FR","stripe_account_id":null,"state":"published"},"locations":[7,1,2,10,3],"date_published":"2021-03-29T19:28:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.snapcall.io/pricing"},"location_names":["background","top_bar","nav_bar","ticket_editor","ticket_sidebar"],"last_update_time":"2025-12-11T17:56:48Z","owner_id":269519,"author_name":"SnapCall","author_email":"support@snapcall.io","author_url":"https://snapcall.io/?utm_source=Zendesk\u0026utm_medium=Marketplace","short_description":"Capture videos, images, PDFs and turn them into actionable evidence","long_description":"\u003cp\u003e\u003cstrong\u003eSnapCall in few words: Visual AI platform for resolution \u0026amp; Trust\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.\u003c/li\u003e\n\u003cli\u003eSnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.\u003c/li\u003e\n\u003cli\u003eSnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.\u003c/li\u003e\n\u003cli\u003eSnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.\u003c/li\u003e\n\u003cli\u003eSnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eProven KPI:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e46% reduction in resolution time\u003c/li\u003e\n\u003cli\u003e+16% increase in First-Contact Resolution (FCR)\u003c/li\u003e\n\u003cli\u003eSignificant improvement in CSAT scores\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake your existing customer’ attachments more powerful with AI (extract data)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/PDF.gif\" alt=\"Gif animation\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLet customers capture by their own new visual evidence through an AI guided experience\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBecause visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture \u003cstrong\u003enew media\u003c/strong\u003e, including videos, screen record (the preferred channel for end customers), images, and documents.\u003cbr\u003e\nThey follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/Clip.png\" alt=\"image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThis led to drive journey to more automated resolution\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLet customers escalate to an agent to capture visuals for complex situations\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent.\u003cbr\u003e\nTogether, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/Call.png\" alt=\"image\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSnapcall Medias viewer inside Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/Viewer.png\" alt=\"image\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSnapCall integrations\u003c/h3\u003e\n\n\u003cp\u003eSnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScheduling with Cal.com — fully embedded\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReal-time agent availability\u003c/li\u003e\n\u003cli\u003eOne-click booking from the ticket\u003c/li\u003e\n\u003cli\u003eAutomatic sync and updates in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/Cal.png\" alt=\"image\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKYC \u0026amp; Identity Verification — built in\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstant ID verification requests\u003c/li\u003e\n\u003cli\u003eSecure capture of video evidence or documents\u003c/li\u003e\n\u003cli\u003eFull validation without leaving Zendesk\u003c/li\u003e\n\u003cli\u003eReduced ticket time and lower fraud risk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.snapcall.io/zendesk/marketplace/KYC.png\" alt=\"image\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eOur best use cases\u003c/h3\u003e\n\n\u003cp\u003eFraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://snapcall.io\"\u003esnapcall.io\u003c/a\u003e to get started! Need help? Check out our \u003ca href=\"https://help.snapcall.io/en/collections/3675604-guide-for-zendesk-clients\"\u003esupport documentation\u003c/a\u003e or \u003ca href=\"https://calendly.com/d/cr5k-kf5-d63\"\u003ebook a demo with our team\u003c/a\u003e.\u003cbr\u003e\nLearn more about our privacy and security practices \u003ca href=\"https://app.drata.com/trust/dc9adf2a-12c7-44b9-a856-7858408fd045\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eQuick setup in 15 mn\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the Install button above.\u003c/li\u003e\n\u003cli\u003eThen create an account directly inside the app!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://help.snapcall.io/en/collections/3675604-guide-for-zendesk-clients\"\u003esupport documentation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**SnapCall in few words: Visual AI platform for resolution \u0026 Trust**\n\n* SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.\n* SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.\n* SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.\n* SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.\n* SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.\n\n**Proven KPI:**\n\n* 46% reduction in resolution time\n* +16% increase in First-Contact Resolution (FCR)\n* Significant improvement in CSAT scores\n\n### Key Features\n\n**Make your existing customer’ attachments more powerful with AI (extract data)**\n\nYour tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases.\n\n![Gif animation](https://cdn.snapcall.io/zendesk/marketplace/PDF.gif)\n\n**Let customers capture by their own new visual evidence through an AI guided experience**\n\nBecause visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture **new media**, including videos, screen record (the preferred channel for end customers), images, and documents.\nThey follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk\n\n![image](https://cdn.snapcall.io/zendesk/marketplace/Clip.png)\n\nThis led to drive journey to more automated resolution\n\n**Let customers escalate to an agent to capture visuals for complex situations**\n\nWhen a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent.\nTogether, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution.\n\n![image](https://cdn.snapcall.io/zendesk/marketplace/Call.png)\n\n**Snapcall Medias viewer inside Zendesk**\n\nSnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster.\n\n![image](https://cdn.snapcall.io/zendesk/marketplace/Viewer.png)\n\n### SnapCall integrations\n\nSnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers.\n\n**Scheduling with Cal.com — fully embedded**\n\n* Real-time agent availability\n* One-click booking from the ticket\n* Automatic sync and updates in Zendesk\n\n![image](https://cdn.snapcall.io/zendesk/marketplace/Cal.png)\n\n**KYC \u0026 Identity Verification — built in**\n\n* Instant ID verification requests\n* Secure capture of video evidence or documents\n* Full validation without leaving Zendesk\n* Reduced ticket time and lower fraud risk\n\n![image](https://cdn.snapcall.io/zendesk/marketplace/KYC.png)\n\n### Our best use cases\n\nFraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site\n\nVisit [snapcall.io](https://snapcall.io) to get started! Need help? Check out our [support documentation](https://help.snapcall.io/en/collections/3675604-guide-for-zendesk-clients) or [book a demo with our team](https://calendly.com/d/cr5k-kf5-d63).\nLearn more about our privacy and security practices [here](https://app.drata.com/trust/dc9adf2a-12c7-44b9-a856-7858408fd045)","raw_installation_instructions":"**Quick setup in 15 mn**\n\n1. Click on the Install button above.\n2. Then create an account directly inside the app!\n\nCheck out our [support documentation](https://help.snapcall.io/en/collections/3675604-guide-for-zendesk-clients)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://406796.apps.zdusercontent.com/406796/assets/1765475626-ee231ae646bd04dfe677a8c82ef241d2/logo-small.png","large_icon":"https://406796.apps.zdusercontent.com/406796/assets/1765475626-ee231ae646bd04dfe677a8c82ef241d2/logo.png","screenshots":["https://406796.apps.zdusercontent.com/406796/assets/1765475626-ee231ae646bd04dfe677a8c82ef241d2/screenshot-0.png","https://406796.apps.zdusercontent.com/406796/assets/1765475626-ee231ae646bd04dfe677a8c82ef241d2/screenshot-1.png","https://406796.apps.zdusercontent.com/406796/assets/1765475626-ee231ae646bd04dfe677a8c82ef241d2/screenshot-2.png"],"installation_count":435},{"id":421296,"name":"Related Tickets PLUS by LEAFWORKS","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":1249875,"app_id":421296,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-12T13:00:57Z","updated_at":"2021-04-12T13:00:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1249873,"app_id":421296,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2021-04-12T13:00:57Z","updated_at":"2021-04-12T13:00:57Z","default_value":"[]","secure":false,"scopes":null,"options":null},{"id":1424938,"app_id":421296,"name":"listMaxHeight","kind":"number","required":false,"position":2,"created_at":"2021-07-08T15:04:44Z","updated_at":"2021-07-08T15:04:44Z","default_value":"470","secure":false,"scopes":null,"options":null},{"id":1424939,"app_id":421296,"name":"commentsOnHover","kind":"checkbox","required":false,"position":3,"created_at":"2021-07-08T15:04:44Z","updated_at":"2021-07-08T15:04:44Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1424940,"app_id":421296,"name":"tabsViewInstead","kind":"checkbox","required":false,"position":4,"created_at":"2021-07-08T15:04:44Z","updated_at":"2021-07-08T15:04:44Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1424941,"app_id":421296,"name":"showDuplicates","kind":"checkbox","required":false,"position":5,"created_at":"2021-07-08T15:04:44Z","updated_at":"2021-07-08T15:04:44Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":2215,"entity_id":421296,"app_id":421296,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-04-12T13:00:59.000Z","updated_at":"2021-04-12T13:00:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2263,"entity_id":421296,"app_id":421296,"amount":2900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IiEWqCcWxR53GtmmN75Npi0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":837,"cost_type":"CostStripe","active":true,"created_at":"2021-05-04T15:42:48.000Z","updated_at":"2021-05-04T15:42:48.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-04-12T13:00:52Z","updated_at":"2025-11-18T20:31:20Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[7,2,3],"date_published":"2021-04-12T13:00:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2025-11-18T20:31:17Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://support.leafworks.de","short_description":"Related Tickets PLUS allows you to see related tickets based on custom fields.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the Related Tickets App works\u003c/h2\u003e\n\n\u003cp\u003eMany customer support teams have the need to see related tickets containing the same values, for example if another customer service agent already opened a Zendesk ticket for the same order. To search for related tickets manually costs time, that could have been more useful in solving more complex customer issues. The Related Tickets app is an easy way to address and solve this problem.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe Related Tickets app allows you to see related tickets based on the same custom field values of other tickets.\u003c/p\u003e\n\n\u003cp\u003eExample use cases:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTickets containing the same \u003cstrong\u003eOrderID\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eTickets with same \u003cstrong\u003eCustomerID\u003c/strong\u003e in ticket fields\u003c/li\u003e\n\u003cli\u003eTickets containing a \u003cstrong\u003eBackendID\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eTickets containing equal \u003cstrong\u003eReal-estate ID\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eTickets related to the same \u003cstrong\u003eAssets/SubscriptionIDs\u003c/strong\u003e etc.\u003c/li\u003e\n\u003cli\u003eMany more functions\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis is especially helpful when Zendesk tickets get created through Zendesk Guide Forms or via API, which come with prefilled custom fields by clients or backend processes. The app only shows data when matching tickets are found.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify additional fields\u003c/strong\u003e to show alongside with the tickets, like: Other custom field; Create-Date; Assignee; Status; Form; Tags\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure use cases\u003c/strong\u003e in the navigation sidebar\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify field values\u003c/strong\u003e that will be used in search for related tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eView related tickets based on field content\u003c/strong\u003e directly in the ticket sidebar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRelated Tickets PLUS instructions\u003c/h2\u003e\n\n\u003cp\u003eSimply click the install button and install the App in Zendesk. \u003c/p\u003e\n\n\u003cp\u003eConfigure fields and titles in the app editor.  \u003c/p\u003e\n\n\u003cp\u003eHave any questions or suggestions related to this app or Zendesk in general? Please get in touch with us at \u003ca href=\"mailto:support@leafworks.de\"\u003esupport@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## How the Related Tickets App works\r\n\r\nMany customer support teams have the need to see related tickets containing the same values, for example if another customer service agent already opened a Zendesk ticket for the same order. To search for related tickets manually costs time, that could have been more useful in solving more complex customer issues. The Related Tickets app is an easy way to address and solve this problem.\r\n\r\n## Overview\r\n\r\nThe Related Tickets app allows you to see related tickets based on the same custom field values of other tickets.\r\n\r\nExample use cases:\r\n\r\n- Tickets containing the same **OrderID**\r\n- Tickets with same **CustomerID** in ticket fields\r\n- Tickets containing a **BackendID**\r\n- Tickets containing equal **Real-estate ID**\r\n- Tickets related to the same **Assets/SubscriptionIDs** etc.\r\n- Many more functions\r\n\r\nThis is especially helpful when Zendesk tickets get created through Zendesk Guide Forms or via API, which come with prefilled custom fields by clients or backend processes. The app only shows data when matching tickets are found.\r\n\r\n## Features\r\n\r\n- **Specify additional fields** to show alongside with the tickets, like: Other custom field; Create-Date; Assignee; Status; Form; Tags\r\n- **Configure use cases** in the navigation sidebar\r\n- **Specify field values** that will be used in search for related tickets\r\n- **View related tickets based on field content** directly in the ticket sidebar\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"## Related Tickets PLUS instructions \n\n Simply click the install button and install the App in Zendesk. \n\n Configure fields and titles in the app editor.  \n\n Have any questions or suggestions related to this app or Zendesk in general? Please get in touch with us at [support@leafworks.de](mailto:support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://421296.apps.zdusercontent.com/421296/assets/1763374228-70f050f7088262d511a14f4acb7fe7ce/logo-small.png","large_icon":"https://421296.apps.zdusercontent.com/421296/assets/1763374228-70f050f7088262d511a14f4acb7fe7ce/logo.png","screenshots":["https://421296.apps.zdusercontent.com/421296/assets/1763374228-70f050f7088262d511a14f4acb7fe7ce/screenshot-0.png","https://421296.apps.zdusercontent.com/421296/assets/1763374228-70f050f7088262d511a14f4acb7fe7ce/screenshot-1.png","https://421296.apps.zdusercontent.com/421296/assets/1763374228-70f050f7088262d511a14f4acb7fe7ce/screenshot-2.png"],"installation_count":8},{"id":421540,"name":"La Poste - LETTRE RECOMMANDEE","state":"published","version":"1.5.4","framework_version":"2.0","parameters":[{"id":1250385,"app_id":421540,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-12T17:20:46Z","updated_at":"2021-04-12T17:20:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1387858,"app_id":421540,"name":"codeClient","kind":"text","required":true,"position":1,"created_at":"2021-06-21T18:23:26Z","updated_at":"2021-06-21T18:23:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1250383,"app_id":421540,"name":"contractCode","kind":"text","required":true,"position":2,"created_at":"2021-04-12T17:20:46Z","updated_at":"2021-04-12T17:20:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1250384,"app_id":421540,"name":"legalValidation","kind":"checkbox","required":true,"position":3,"created_at":"2021-04-12T17:20:46Z","updated_at":"2022-05-19T15:43:40Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":2216,"entity_id":421540,"app_id":421540,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-12T17:20:49.000Z","updated_at":"2021-04-12T17:20:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-228139022-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-12T17:20:44Z","updated_at":"2025-04-04T00:06:35Z","terms_conditions_url":null,"app_organization":{"id":4501,"name":"La Poste","email":"support.zendesk@laposte.fr","website":"https://www.laposte.fr/entreprise-collectivites","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,9],"date_published":"2021-04-12T17:20:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2023-09-01T15:26:21Z","owner_id":269519,"author_name":"La Poste","author_email":"support.zendesk@laposte.fr","author_url":"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk","short_description":"Envoyez et suivez vos Lettres recommandées depuis votre ticket Zendesk","long_description":"\u003cp\u003e\u003cem\u003eThis application is provided by La Poste, french postal services. The service is only available on French territories.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eGagnez du temps et gagnez en efficacité !\u003c/h2\u003e\n\n\u003ch3\u003eEnvoyez vos Lettres recommandées en ligne directement depuis Zendesk. Elles seront imprimées par La Poste et distribuées par le facteur.\u003c/h3\u003e\n\n\u003cp\u003eSans sortir de votre ticket et \u003cstrong\u003een quelques secondes\u003c/strong\u003e, confiez votre envoi à La Poste. Les lettres seront imprimées puis distribuées par un facteur comme une Lettre recommandée classique. Vos envois bénéficieront ainsi de l’impact et de la valeur juridique de la Lettre recommandée. \u003cstrong\u003eVous pourrez retrouver dans votre ticket la preuve de dépôt\u003c/strong\u003e et, le cas échéant, \u003cstrong\u003el’avis de réception\u003c/strong\u003e. Vous bénéficierez d’un service de qualité et des preuves juridiques nécessaires au bon suivi de vos tickets.\u003c/p\u003e\n\n\u003ch4\u003e\u003cem\u003eComment ça marche ?\u003c/em\u003e\u003c/h4\u003e\n\n\u003cp\u003eDans Zendesk, l’admnistrateur de la plateforme Zendesk installe l’application depuis la marketplace en quelques clics, et pilote l’envoi et le suivi de courriers recommandés directement depuis ses tickets. \u003c/p\u003e\n\n\u003cp\u003eL’application \u003cem\u003e« La Poste – Lettre recommandée »\u003c/em\u003e est directement intégrée dans votre écosystème. Pour activer la fonctionnalité, signez sans tarder votre contrat « La Lettre recommandée avec Zendesk » auprès de La Poste, \u003ca href=\"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-enlignedirectementdepuiszendesk\"\u003evia le canal chat de cette page\u003c/a\u003e. Une fois le contrat validé, il vous suffit de rentrer votre compte client (COCLICO) et le numéro de contrat dans les Paramètres d’installation de l’application et les agents habilités pourront alors envoyer des recommandés.\u003c/p\u003e\n\n\u003cp\u003eL’application \u003cem\u003e« La Poste – Lettre recommandée »\u003c/em\u003e est très pratique pour faire gagner du temps à vos équipes, et avoir un suivi de dossier centralisé directement dans Zendesk \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=dr2nHCcTbvk\"\u003e\u003cimg src=\"https://www.laposte.fr/var/laposte/storage/images/entreprise-collectivites/content/zendesk/ecrant-yt-presentation-app-lr/4739680-2-fre-FR/ecrant-yt-presentation-app-lr_large.png\" alt=\"Comment utiliser l’app\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cem\u003eCombien ça coûte ?\u003c/em\u003e\u003c/h4\u003e\n\n\u003cp\u003eL’application \u003cem\u003e« La Poste – Lettre recommandée »\u003c/em\u003e est gratuite.\u003c/p\u003e\n\n\u003cp\u003eElle propose l’envoi de Lettres recommandées en ligne pour toutes les destinations en France métropolitaine et vers l’Outre-mer.\u003c/p\u003e\n\n\u003cp\u003eLes Lettres recommandées sont facturées en fin de mois. Vous ne payerez ainsi que les Lettres recommandées envoyées au tarif standard de la Lettre recommandée en Ligne de La Poste.\u003c/p\u003e\n\n\u003ch4\u003e\u003cem\u003eComment mettre en place le service ?\u003c/em\u003e\u003c/h4\u003e\n\n\u003cp\u003eL’installation de l’application est très simple. Afin de pouvoir envoyer des courriers recommandés, vous devez préalablement disposer d’un contrat « La lettre recommandée avec Zendesk ». Pour activer ce service, rien de plus simple : munissez-vous du numéro SIRET de votre établissement, et \u003ca href=\"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk\"\u003econtactez nos équipes de téléconseillers via le site web\u003c/a\u003e via le chat en donnant votre numéro de SIRET.\u003c/p\u003e\n\n\u003ch4\u003e\u003cem\u003eLes fonctionnalités prévues par l’application\u003c/em\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eL’envoi de lettres recommandées se fait directement depuis l’interface, en ajoutant un fichier PDF à imprimer (maximum 30 pages) ;\u003c/li\u003e\n\u003cli\u003eL’agent Zendesk peut suivre les preuves de dépôt, mises à disposition automatiquement et électroniquement via l’application dès le dépôt en ligne des Lettres recommandées. Elles sont datées du jour, quelle que soit l’heure de dépôt. Elles sont consultables au niveau des tickets. ;\u003c/li\u003e\n\u003cli\u003eL’agent Zendesk peut enfin enrichir les tickets avec l’ajout des avis de réception, une fois mis à sa disposition en important le scan de l’avis de réception (PDF, JPEG).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cem\u003eNota bene\u003c/em\u003e :\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eLes tarifs de la Lettre recommandée en Ligne vous seront communiqués avec votre contrat\u003c/li\u003e\n\u003cli\u003eL’envoi de courrier recommandé concerne uniquement la France métropolitaine (y compris la Corse) et les DOM.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003eAvec l’application \u003cem\u003e« La Poste – Lettre recommandée »\u003c/em\u003e, l’installation est très simple :\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eVous contractualisez avec La Poste pour le service « Lettre recommandée avec Zendesk » \u003ca href=\"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk\"\u003evia le chat avec le téléconseiller ici avec votre numéro de SIRE\u003c/a\u003e.\u003cbr\u003e\nPour utiliser l’application d’envoi de courriers recommandés \u003cem\u003e« La Poste – Lettre Recommandée »\u003c/em\u003e, vous devez dans un premier temps contractualiser un contrat avec La Poste, afin de compléter le compte client (COCLICO) et le numéro de contrat lors de l’installation de l’App. Ces éléments vous sont communiqués à l’issue de la \u003ca href=\"https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk\"\u003econtractualisation avec le téléconseiller\u003c/a\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eVous installez l’application Zendesk, renseignez le numéro de contrat, la clé d’activation (COCLICO).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eC’est paramétré, vous pouvez envoyer des lettres recommandées ! \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=IqSdA82IRD4\"\u003e\u003cimg src=\"https://www.laposte.fr/var/laposte/storage/images/entreprise-collectivites/content/zendesk/ecran-yt-souscription-app-lr/4739687-1-fre-FR/ecran-yt-souscription-app-lr_large.png\" alt=\"Comment souscrire à l’app\"\u003e\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"*This application is provided by La Poste, french postal services. The service is only available on French territories.*\n\n## Gagnez du temps et gagnez en efficacité !\n### Envoyez vos Lettres recommandées en ligne directement depuis Zendesk. Elles seront imprimées par La Poste et distribuées par le facteur.\n\nSans sortir de votre ticket et **en quelques secondes**, confiez votre envoi à La Poste. Les lettres seront imprimées puis distribuées par un facteur comme une Lettre recommandée classique. Vos envois bénéficieront ainsi de l’impact et de la valeur juridique de la Lettre recommandée. **Vous pourrez retrouver dans votre ticket la preuve de dépôt** et, le cas échéant, **l’avis de réception**. Vous bénéficierez d’un service de qualité et des preuves juridiques nécessaires au bon suivi de vos tickets.\n\n#### *Comment ça marche ?*\n\nDans Zendesk, l’admnistrateur de la plateforme Zendesk installe l’application depuis la marketplace en quelques clics, et pilote l’envoi et le suivi de courriers recommandés directement depuis ses tickets. \n\nL’application *« La Poste – Lettre recommandée »* est directement intégrée dans votre écosystème. Pour activer la fonctionnalité, signez sans tarder votre contrat « La Lettre recommandée avec Zendesk » auprès de La Poste, [via le canal chat de cette page](https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-enlignedirectementdepuiszendesk). Une fois le contrat validé, il vous suffit de rentrer votre compte client (COCLICO) et le numéro de contrat dans les Paramètres d’installation de l’application et les agents habilités pourront alors envoyer des recommandés.\n\nL’application *« La Poste – Lettre recommandée »* est très pratique pour faire gagner du temps à vos équipes, et avoir un suivi de dossier centralisé directement dans Zendesk \n\n[![Comment utiliser l’app](https://www.laposte.fr/var/laposte/storage/images/entreprise-collectivites/content/zendesk/ecrant-yt-presentation-app-lr/4739680-2-fre-FR/ecrant-yt-presentation-app-lr_large.png)](https://www.youtube.com/watch?v=dr2nHCcTbvk)\n\n#### *Combien ça coûte ?*\n\nL’application *« La Poste – Lettre recommandée »* est gratuite.\n\nElle propose l’envoi de Lettres recommandées en ligne pour toutes les destinations en France métropolitaine et vers l’Outre-mer.\n\nLes Lettres recommandées sont facturées en fin de mois. Vous ne payerez ainsi que les Lettres recommandées envoyées au tarif standard de la Lettre recommandée en Ligne de La Poste.\n\n#### *Comment mettre en place le service ?*\n\nL’installation de l’application est très simple. Afin de pouvoir envoyer des courriers recommandés, vous devez préalablement disposer d’un contrat « La lettre recommandée avec Zendesk ». Pour activer ce service, rien de plus simple : munissez-vous du numéro SIRET de votre établissement, et [contactez nos équipes de téléconseillers via le site web](https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk) via le chat en donnant votre numéro de SIRET.\n\n#### *Les fonctionnalités prévues par l’application*\n\n- L’envoi de lettres recommandées se fait directement depuis l’interface, en ajoutant un fichier PDF à imprimer (maximum 30 pages) ;\n- L’agent Zendesk peut suivre les preuves de dépôt, mises à disposition automatiquement et électroniquement via l’application dès le dépôt en ligne des Lettres recommandées. Elles sont datées du jour, quelle que soit l’heure de dépôt. Elles sont consultables au niveau des tickets. ;\n- L’agent Zendesk peut enfin enrichir les tickets avec l’ajout des avis de réception, une fois mis à sa disposition en important le scan de l’avis de réception (PDF, JPEG).\n\n#### *Nota bene* :\n1. Les tarifs de la Lettre recommandée en Ligne vous seront communiqués avec votre contrat\n2. L’envoi de courrier recommandé concerne uniquement la France métropolitaine (y compris la Corse) et les DOM.","raw_installation_instructions":"Avec l’application *« La Poste – Lettre recommandée »*, l’installation est très simple :\n\n1. Vous contractualisez avec La Poste pour le service « Lettre recommandée avec Zendesk » [via le chat avec le téléconseiller ici avec votre numéro de SIRE](https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk).\nPour utiliser l’application d’envoi de courriers recommandés *« La Poste – Lettre Recommandée »*, vous devez dans un premier temps contractualiser un contrat avec La Poste, afin de compléter le compte client (COCLICO) et le numéro de contrat lors de l’installation de l’App. Ces éléments vous sont communiqués à l’issue de la [contractualisation avec le téléconseiller](https://www.laposte.fr/entreprise-collectivites/a-la-une/articles/envoyer-une-lettre-recommandee-en-ligne-directement-depuis-zendesk). \n\n2. Vous installez l’application Zendesk, renseignez le numéro de contrat, la clé d’activation (COCLICO).\n\n3. C’est paramétré, vous pouvez envoyer des lettres recommandées ! \n\n[![Comment souscrire à l’app](https://www.laposte.fr/var/laposte/storage/images/entreprise-collectivites/content/zendesk/ecran-yt-souscription-app-lr/4739687-1-fre-FR/ecran-yt-souscription-app-lr_large.png)](https://www.youtube.com/watch?v=IqSdA82IRD4)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://421540.apps.zdusercontent.com/421540/assets/1693326069-b7eea59b56f2de713cf3ecc0ff473536/logo-small.png","large_icon":"https://421540.apps.zdusercontent.com/421540/assets/1693326069-b7eea59b56f2de713cf3ecc0ff473536/logo.png","screenshots":["https://421540.apps.zdusercontent.com/421540/assets/1693326069-b7eea59b56f2de713cf3ecc0ff473536/screenshot-0.png","https://421540.apps.zdusercontent.com/421540/assets/1693326069-b7eea59b56f2de713cf3ecc0ff473536/screenshot-1.png","https://421540.apps.zdusercontent.com/421540/assets/1693326069-b7eea59b56f2de713cf3ecc0ff473536/screenshot-2.png"],"installation_count":0},{"id":421826,"name":"Aide AI Support Automation","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1250797,"app_id":421826,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-12T23:50:43Z","updated_at":"2021-04-12T23:50:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2218,"entity_id":421826,"app_id":421826,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-12T23:50:46.000Z","updated_at":"2021-04-12T23:50:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-12T23:50:42Z","updated_at":"2026-04-03T14:47:45Z","terms_conditions_url":null,"app_organization":{"id":3718,"name":"Aide Support Inc.","email":"support@aide.app","website":"https://aide.app","country_code":"CA","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2021-04-12T23:50:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aide.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-09T18:09:55Z","owner_id":269519,"author_name":"Aide","author_email":"support@aide.app","author_url":"https://aide.app","short_description":"Receive accurate AI suggestions for agents and automate tickets with 99% accuracy","long_description":"\u003cp\u003e\u003cstrong\u003eWhat is Aide?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAide is the simplest way to get accurate AI responses for agents to insert, automate repetitive macros, and use help articles to answer common customer questions with generative AI. It works out of the box with no configuration required. Aide analyzes customer messages to find possible automations and helps you configure AI to bring automation and efficiency to your support operations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does Aide work?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAide learns from past conversations to identify common topics and generate accurate AI drafts for agents to insert with one-click or auto-reply with macros or text to customers.\u003c/p\u003e\n\n\u003cp\u003eAide supports a gradual automation strategy to help you reliably deploy AI, by first drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you\u0026#39;ve decide which types of conversations to fully automate, Aide helps you create the most suitable strategy for each type of conversation.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTopic detection\u003c/strong\u003e: Put every incoming message into a bucket and then decide if you want to assist agents with drafts, automate it with a workflow to ensure that the right actions are taken, or use an AI bot to handle it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket automation:\u003c/strong\u003e Automate macros and collect ticket or user fields for every ticket based on business policy. Aide can combine different macros to answer all questions if the information exists.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRun on backlog:\u003c/strong\u003e If tickets pile up Aide can process the backlog to clear it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent panel (inside Zendesk)\u003c/strong\u003e: to generate accurate AI drafts for human agents to insert with one click, reducing handle times.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGenerative AI responses over chat and email:\u003c/strong\u003e Train Aide on macros, past tickets, with safety guardrails (only answers relevant questions and only provides accurate, meaningful answers). You can add specific LLM instructions for Aide to follow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd generative AI bots to your website or online portal:\u003c/strong\u003e Embed Aide on your website, with customizable brand tone, description or use them inside Zendesk for any type of ticket or channel in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull reports:\u003c/strong\u003e See Aide performance reports outlining most common topics detected, automations executed, drafts used, and bot handled conversations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy to Train:\u003c/strong\u003e train Aide with macros, past tickets, help articles, and add custom AI instructions to make sure it performs as expected and maintains 99% accuracy.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrated Feedback and QA reports:\u003c/strong\u003e You can thumbs up or down every action Aide takes to teach the model and improve accuracy on your data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSlack Alerts:\u003c/strong\u003e Monitor AI performance to ensure accuracy and coverage is maintained.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate with Shopify or CRM:\u003c/strong\u003e Connect Aide directly to Shopify or your CRM to read customer data to accurately personalize responses or perform actions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge import:\u003c/strong\u003e import your existing help articles or documentation for AI to draft or send responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport Multiple Brands:\u003c/strong\u003e Use one Aide account for every brand you have to simplify management. We understand the needs of advanced teams and Aide is designed to help scale AI into every aspect of your Zendesk approach regardless of complexity.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport Multiple Languages\u003c/strong\u003e: Aide is multilingual by default and supports common languages like English, French, German, Spanish, Portuguese, Dutch, Danish, Italian, and more!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I train Aide?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery bit of data you add helps improve Aide, including macros, help articles, examples of customer messages for every topic. You can provide specific LLM instructions for Aide to follow and improve accuracy. You can also thumbs up or down every action or suggestion that Aide makes to improve.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I speed up agent handle times?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAide presents consistently accurate AI drafts for agents to quickly insert, saving them time. Each response is fully personalized for each customer and their individual situation based on your business policy. When you consistently see Aide generate accurate responses, you can then set Aide to auto-reply to similar tickets in the future.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I setup automations?\u003c/strong\u003e\u003cbr\u003e\n\u003cstrong\u003e1 - Macro automation\u003c/strong\u003e:  When Aide identifies a topic, it can auto-run a macro on that ticket, including actions such as tagging, leaving a comment, or sending a response. If you are not ready to auto-reply to customers, Macro actions can be provided as a suggestion to agents in the Agent Panel (on the side inside Zendesk). You may use your existing macros, or create new ones. To make sure the right macros are used, you can create workflows based on Zendesk fields and if the conditions are true, then the macro is applied. You can also configure a custom greeting and signature. Responses can be multilingual.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2 - Fully generative AI\u003c/strong\u003e (with 99% accuracy) - use generative AI that is compliant with your business policies based on your macros, past conversations, and knowledge base.\u003c/p\u003e\n\n\u003ch2\u003eHow can I get started?\u003c/h2\u003e\n\n\u003cp\u003eAide works out of the box, we are happy to work with you and setup custom automation triggers based on ticket fields or user fields tailored to your business!\u003c/p\u003e\n\n\u003ch2\u003eWhere can I learn more?\u003c/h2\u003e\n\n\u003cp\u003eFeel free to install Aide now and try a free trial! You may also visit our \u003ca href=\"https://aide.com/\"\u003ewebsite\u003c/a\u003e or see our \u003ca href=\"https://aide.app/pricing\"\u003epricing\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://my.aide.app/register\"\u003eTry Aide now\u003c/a\u003e to see how a full range of AI capabilities can be uniquely useful to you.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eTo install Aide, simply click the \u0026#39;Install\u0026#39; button on this page.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen Zendesk, navigate to a ticket and click \u0026#39;Apps\u0026#39; on the right side.\u003c/li\u003e\n\u003cli\u003eYou will be prompted to sign up for or sign in to an Aide account.\u003c/li\u003e\n\u003cli\u003eAfter signing in, Aide is ready to use.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**What is Aide?**\n\nAide is the simplest way to get accurate AI responses for agents to insert, automate repetitive macros, and use help articles to answer common customer questions with generative AI. It works out of the box with no configuration required. Aide analyzes customer messages to find possible automations and helps you configure AI to bring automation and efficiency to your support operations.\n\n**How does Aide work?**\n\nAide learns from past conversations to identify common topics and generate accurate AI drafts for agents to insert with one-click or auto-reply with macros or text to customers.\n\nAide supports a gradual automation strategy to help you reliably deploy AI, by first drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you've decide which types of conversations to fully automate, Aide helps you create the most suitable strategy for each type of conversation.\n\n \n\n- **Topic detection**: Put every incoming message into a bucket and then decide if you want to assist agents with drafts, automate it with a workflow to ensure that the right actions are taken, or use an AI bot to handle it.\n- **Ticket automation:** Automate macros and collect ticket or user fields for every ticket based on business policy. Aide can combine different macros to answer all questions if the information exists.\n- **Run on backlog:** If tickets pile up Aide can process the backlog to clear it.\n- **Agent panel (inside Zendesk)**: to generate accurate AI drafts for human agents to insert with one click, reducing handle times.\n- **Generative AI responses over chat and email:** Train Aide on macros, past tickets, with safety guardrails (only answers relevant questions and only provides accurate, meaningful answers). You can add specific LLM instructions for Aide to follow.\n- **Add generative AI bots to your website or online portal:** Embed Aide on your website, with customizable brand tone, description or use them inside Zendesk for any type of ticket or channel in Zendesk.\n- **Full reports:** See Aide performance reports outlining most common topics detected, automations executed, drafts used, and bot handled conversations.\n- **Easy to Train:** train Aide with macros, past tickets, help articles, and add custom AI instructions to make sure it performs as expected and maintains 99% accuracy.\n- **Integrated Feedback and QA reports:** You can thumbs up or down every action Aide takes to teach the model and improve accuracy on your data.\n- **Slack Alerts:** Monitor AI performance to ensure accuracy and coverage is maintained.\n- **Integrate with Shopify or CRM:** Connect Aide directly to Shopify or your CRM to read customer data to accurately personalize responses or perform actions.\n- **Knowledge import:** import your existing help articles or documentation for AI to draft or send responses.\n- **Support Multiple Brands:** Use one Aide account for every brand you have to simplify management. We understand the needs of advanced teams and Aide is designed to help scale AI into every aspect of your Zendesk approach regardless of complexity.\n- **Support Multiple Languages**: Aide is multilingual by default and supports common languages like English, French, German, Spanish, Portuguese, Dutch, Danish, Italian, and more!\n\n**How do I train Aide?**\n\nEvery bit of data you add helps improve Aide, including macros, help articles, examples of customer messages for every topic. You can provide specific LLM instructions for Aide to follow and improve accuracy. You can also thumbs up or down every action or suggestion that Aide makes to improve.\n\n**How do I speed up agent handle times?**\n\nAide presents consistently accurate AI drafts for agents to quickly insert, saving them time. Each response is fully personalized for each customer and their individual situation based on your business policy. When you consistently see Aide generate accurate responses, you can then set Aide to auto-reply to similar tickets in the future.\n\n**How do I setup automations?**\n**1 - Macro automation**:  When Aide identifies a topic, it can auto-run a macro on that ticket, including actions such as tagging, leaving a comment, or sending a response. If you are not ready to auto-reply to customers, Macro actions can be provided as a suggestion to agents in the Agent Panel (on the side inside Zendesk). You may use your existing macros, or create new ones. To make sure the right macros are used, you can create workflows based on Zendesk fields and if the conditions are true, then the macro is applied. You can also configure a custom greeting and signature. Responses can be multilingual.\n\n**2 - Fully generative AI** (with 99% accuracy) - use generative AI that is compliant with your business policies based on your macros, past conversations, and knowledge base.\n\n## How can I get started?\n\nAide works out of the box, we are happy to work with you and setup custom automation triggers based on ticket fields or user fields tailored to your business!\n\n## Where can I learn more?\n\nFeel free to install Aide now and try a free trial! You may also visit our [website](https://aide.com/) or see our [pricing](https://aide.app/pricing).\n\n[Try Aide now](https://my.aide.app/register) to see how a full range of AI capabilities can be uniquely useful to you.","raw_installation_instructions":"## Installation instructions\n\n 1. To install Aide, simply click the 'Install' button on this page.\n\n2. Open Zendesk, navigate to a ticket and click 'Apps' on the right side.\n\n3. You will be prompted to sign up for or sign in to an Aide account.\n\n4. After signing in, Aide is ready to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://421826.apps.zdusercontent.com/421826/assets/1728477592-e4f426211847a1e1e9028785c984e8ce/logo-small.png","large_icon":"https://421826.apps.zdusercontent.com/421826/assets/1728477592-e4f426211847a1e1e9028785c984e8ce/logo.png","screenshots":["https://421826.apps.zdusercontent.com/421826/assets/1728477592-e4f426211847a1e1e9028785c984e8ce/screenshot-0.png","https://421826.apps.zdusercontent.com/421826/assets/1728477592-e4f426211847a1e1e9028785c984e8ce/screenshot-1.png","https://421826.apps.zdusercontent.com/421826/assets/1728477592-e4f426211847a1e1e9028785c984e8ce/screenshot-2.png"],"installation_count":15},{"id":423589,"name":"Translation by Lingpad","state":"published","version":"5.8.1","framework_version":"2.0","parameters":[{"id":1253464,"app_id":423589,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-14T09:08:27Z","updated_at":"2021-04-14T09:08:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2221,"entity_id":423589,"app_id":423589,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-14T09:08:29.000Z","updated_at":"2021-04-14T09:08:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":5,"count":{"4":1,"5":13,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-14T09:08:26Z","updated_at":"2026-09-28T22:27:37Z","terms_conditions_url":null,"app_organization":{"id":4135,"name":"Lingpad","email":"support@lingpad.com","website":"lingpad.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2021-04-14T09:08:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.lingpad.com/pricing/messaging/"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-09-28T22:27:33Z","owner_id":269519,"author_name":"Lingpad","author_email":"hello@lingpad.com","author_url":"https://www.lingpad.com/integrations/zendesk/","short_description":"#1 Human-like AI-powered localization tool for seamless multilingual support","long_description":"\u003cp\u003eLingpad is the only AI-powered messaging translation tool that can \u003cstrong\u003econtextualize your support ticket translations.\u003c/strong\u003e By adding your brand context, your agents can translate to-and-fro customer conversations and reply with contextually aware responses.\u003c/p\u003e\n\n\u003cp\u003eOur Zendesk translation app uses nuanced AI algorithms that offer human-accurate translation for faster ticket handling and first-contact resolution. Join the ranks of the top CX teams that are already using Lingpad and have rated us 5/5 stars.\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss out on the opportunity to deliver exceptional multilingual support and elevate your customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/logo/zd_review.png\" alt=\"ZD Review\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Features of Lingpad\u0026#39;s Zendesk Translation App\u003c/h3\u003e\n\n\u003cp\u003eLingpad offers the following features that fit your human-first support team:\u003c/p\u003e\n\n\u003cp\u003e🤖️ \u003cstrong\u003eAI-Powered Translation:\u003c/strong\u003e Lingpad AI keeps the human element at the center to ensure your translations are accurate and never lose their meaning or essence.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eContextualized Translation:\u003c/strong\u003e Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages.\u003c/p\u003e\n\n\u003cp\u003e💥 \u003cstrong\u003eAuto-langauge Detection:\u003c/strong\u003e Auto language detection will enable your agents with accurate message translation from source to the target language and respond to customers in their native language in real-time.\u003c/p\u003e\n\n\u003cp\u003e🎭 \u003cstrong\u003eSentiment Detection:\u003c/strong\u003e Our AI systems will \u003cstrong\u003eanalyze the sentiments\u003c/strong\u003e from email tickets you receive from customers, allowing you to respond appropriately.\u003c/p\u003e\n\n\u003cp\u003e🔌 \u003cstrong\u003eNo-code Integration \u0026amp; Intuitive UI:\u003c/strong\u003e Lingpad\u0026#39;s intuitive UI makes it easy to set up automation and seamlessly install and integrate it with Zendesk; NO CODING or technical expertise required.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eAdvanced Analytics:\u003c/strong\u003e Get detailed analytics about your multilingual interactions. Track important metrics, compare data, and make informed decisions about your multilingual customer support strategy.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/clients-v12x.png\" alt=\"clients-v12x\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits of Lingpad Translation App\u003c/h3\u003e\n\n\u003cp\u003eLingpad is one of the best translation apps that combines the power of human and artificial intelligence for translations. Here are some more benefits:\u003c/p\u003e\n\n\u003cp\u003e🎭 \u003cstrong\u003eRetain Cultural Nuances:\u003c/strong\u003e Our translation app for Zendesk offers glossary, tone-of-voice, translation memory, and brand context feature that help retain the human element and cultural nuances during the translation.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003ePay-as-You-Grow Pricing:\u003c/strong\u003e Our pricing plans are tailored to fit your needs. Select any plan and enjoy the flexibility of the “Pay As You Grow” model and scale your multilingual support as and when needed.\u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eBoost Agent Productivity:\u003c/strong\u003e Skip the manual translation and integrate Lingpad for automatic, human-first AI translation for faster ticket resolutions. You can also add known languages for your agents and take their productivity to the next level.\u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003ePII Protection:\u003c/strong\u003e Lingpad includes measures to curb the exposure of sensitive, personal identifiable information with the translation preview mode and helps you ensure it is kept safe.\u003c/p\u003e\n\n\u003cp\u003e💼 \u003cstrong\u003eGuaranteed Security and Privacy:\u003c/strong\u003e Ensuring the security and privacy of your clients is central for Lingpad. We are an ISO 27001 certified company and comply with GDPR\u0026#39;s international data security and privacy regulations.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/image.png\" alt=\"G2 Review\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eWant to Witness Lingpad in Action?\u003c/h3\u003e\n\n\u003cp\u003eImpressed with what Lingpad offers? Want to take next steps?\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eWatch this \u003ca href=\"https://youtu.be/Up3ArW-R7bI?si=N6SbyM-Leca-pkfh\"\u003edemo video\u003c/a\u003e for the step-by-step process to install, integrate, and translate your support tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can also read through the step-by-step process of \u003ca href=\"https://support.lingpad.com/portal/en/kb/lingpad/messaging-integrations/zendesk-support\"\u003egetting started with the Lingpad app for Zendesk.\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck out the product tour \u003ca href=\"https://www.lingpad.com/product-tour/zendesk-support/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_id=202401\"\u003ehere\u003c/a\u003e to see how the Lingpad app works within the Zendesk platform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow Lingpad App Works with Zendesk for Translation?\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Lingpad app for Zendesk and create an integration project on the Lingpad platform.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce done, open any multilingual ticket for Lingpad to auto-detect the language and instantly translate the message to the agent\u0026#39;s preferred language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can either use a public reply or the internal note to respond. Click the Lingpad icon when using a public reply or enter your response starting with an exclamation mark in an internal note and click on submit.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLingpad will localize your response from the public reply or internal note and send the translated message to the customer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can change the detected language from the settings or add known or preferred languages that your agents speak from the Lingpad dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eLingpad offers a 7-day free trial with 10,000 AI credits to translate your support messages. For more pricing information, \u003ca href=\"https://www.lingpad.com/pricing/messaging/\"\u003evisit here.\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eIf you still have any questions or need assistance with Lingpad\u0026#39;s Zendesk translation app, email us at \u003ca href=\"mailto:hello@lingpad.com\"\u003ehello@lingpad.com\u003c/a\u003e and we\u0026#39;ll get back to you as soon as possible.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install and get started with the Lingpad app for translation, follow the steps mentioned in our \u003ca href=\"https://support.lingpad.com/portal/en/kb/lingpad/messaging-integrations/zendesk-support\"\u003eLingpad-Zendesk integration\u003c/a\u003e knowledge base. For further assistance, \u003ca href=\"https://www.lingpad.com/contact-sales/\"\u003econtact our sales\u003c/a\u003e team or \u003ca href=\"https://calendly.com/lingpad/demo\"\u003erequest a demo.\u003c/a\u003e You can also send us an email at \u003ca href=\"mailto:hello@lingpad.com\"\u003ehello@lingpad.com\u003c/a\u003e and we\u0026#39;ll get back to you at the earliest.\u003c/p\u003e\n","raw_long_description":"\n\n Lingpad is the only AI-powered messaging translation tool that can **contextualize your support ticket translations.** By adding your brand context, your agents can translate to-and-fro customer conversations and reply with contextually aware responses.\n\n Our Zendesk translation app uses nuanced AI algorithms that offer human-accurate translation for faster ticket handling and first-contact resolution. Join the ranks of the top CX teams that are already using Lingpad and have rated us 5/5 stars.\n\n Don't miss out on the opportunity to deliver exceptional multilingual support and elevate your customer experience.\n\n![ZD Review](https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/logo/zd_review.png)\n\n### Key Features of Lingpad's Zendesk Translation App\n\n Lingpad offers the following features that fit your human-first support team:\n\n 🤖️ **AI-Powered Translation:** Lingpad AI keeps the human element at the center to ensure your translations are accurate and never lose their meaning or essence.\n\n 💡 **Contextualized Translation:** Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages.\n\n 💥 **Auto-langauge Detection:** Auto language detection will enable your agents with accurate message translation from source to the target language and respond to customers in their native language in real-time.\n\n 🎭 **Sentiment Detection:** Our AI systems will **analyze the sentiments** from email tickets you receive from customers, allowing you to respond appropriately.\n\n 🔌 **No-code Integration \u0026 Intuitive UI:** Lingpad's intuitive UI makes it easy to set up automation and seamlessly install and integrate it with Zendesk; NO CODING or technical expertise required.\n\n 📈 **Advanced Analytics:** Get detailed analytics about your multilingual interactions. Track important metrics, compare data, and make informed decisions about your multilingual customer support strategy.\n\n![clients-v12x](https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/clients-v12x.png)\n\n### Key Benefits of Lingpad Translation App\n\n Lingpad is one of the best translation apps that combines the power of human and artificial intelligence for translations. Here are some more benefits:\n\n 🎭 **Retain Cultural Nuances:** Our translation app for Zendesk offers glossary, tone-of-voice, translation memory, and brand context feature that help retain the human element and cultural nuances during the translation.\n\n 💰 **Pay-as-You-Grow Pricing:** Our pricing plans are tailored to fit your needs. Select any plan and enjoy the flexibility of the “Pay As You Grow” model and scale your multilingual support as and when needed.\n\n ⏱️ **Boost Agent Productivity:** Skip the manual translation and integrate Lingpad for automatic, human-first AI translation for faster ticket resolutions. You can also add known languages for your agents and take their productivity to the next level.\n\n 🤝 **PII Protection:** Lingpad includes measures to curb the exposure of sensitive, personal identifiable information with the translation preview mode and helps you ensure it is kept safe.\n\n 💼 **Guaranteed Security and Privacy:** Ensuring the security and privacy of your clients is central for Lingpad. We are an ISO 27001 certified company and comply with GDPR's international data security and privacy regulations.\n\n![G2 Review](https://s3.us-east-1.wasabisys.com/tbh-public/Zendesk/assets/images/image.png)\n\n### Want to Witness Lingpad in Action?\n\n Impressed with what Lingpad offers? Want to take next steps?\n\n 1. Watch this [demo video](https://youtu.be/Up3ArW-R7bI?si=N6SbyM-Leca-pkfh) for the step-by-step process to install, integrate, and translate your support tickets.\n\n 2. You can also read through the step-by-step process of [getting started with the Lingpad app for Zendesk.](https://support.lingpad.com/portal/en/kb/lingpad/messaging-integrations/zendesk-support)\n\n 3. Check out the product tour [here](https://www.lingpad.com/product-tour/zendesk-support/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_id=202401) to see how the Lingpad app works within the Zendesk platform.\n\n### How Lingpad App Works with Zendesk for Translation?\n\n 1. Install the Lingpad app for Zendesk and create an integration project on the Lingpad platform.\n\n 2. Once done, open any multilingual ticket for Lingpad to auto-detect the language and instantly translate the message to the agent's preferred language.\n\n 3. You can either use a public reply or the internal note to respond. Click the Lingpad icon when using a public reply or enter your response starting with an exclamation mark in an internal note and click on submit.\n\n 4. Lingpad will localize your response from the public reply or internal note and send the translated message to the customer.\n\n 5. You can change the detected language from the settings or add known or preferred languages that your agents speak from the Lingpad dashboard.\n\n### Pricing\n\n Lingpad offers a 7-day free trial with 10,000 AI credits to translate your support messages. For more pricing information, [visit here.](https://www.lingpad.com/pricing/messaging/)\n\n### Support\n\n If you still have any questions or need assistance with Lingpad's Zendesk translation app, email us at [hello@lingpad.com](mailto:hello@lingpad.com) and we'll get back to you as soon as possible.","raw_installation_instructions":"To install and get started with the Lingpad app for translation, follow the steps mentioned in our [Lingpad-Zendesk integration](https://support.lingpad.com/portal/en/kb/lingpad/messaging-integrations/zendesk-support) knowledge base. For further assistance, [contact our sales](https://www.lingpad.com/contact-sales/) team or [request a demo.](https://calendly.com/lingpad/demo) You can also send us an email at [hello@lingpad.com](mailto:hello@lingpad.com) and we'll get back to you at the earliest.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://423589.apps.zdusercontent.com/423589/assets/1789565363-cde3c390d26cb0cb3717d2c2b788f8d5/logo-small.png","large_icon":"https://423589.apps.zdusercontent.com/423589/assets/1789565363-cde3c390d26cb0cb3717d2c2b788f8d5/logo.png","screenshots":["https://423589.apps.zdusercontent.com/423589/assets/1789565363-cde3c390d26cb0cb3717d2c2b788f8d5/screenshot-0.png","https://423589.apps.zdusercontent.com/423589/assets/1789565363-cde3c390d26cb0cb3717d2c2b788f8d5/screenshot-1.png","https://423589.apps.zdusercontent.com/423589/assets/1789565363-cde3c390d26cb0cb3717d2c2b788f8d5/screenshot-2.png"],"installation_count":49},{"id":429937,"name":"PlentyOne App by Leafworks","state":"published","version":"1.6.4","framework_version":"2.0","parameters":[{"id":1265475,"app_id":429937,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-20T13:57:53Z","updated_at":"2021-04-20T13:57:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265463,"app_id":429937,"name":"Url","kind":"text","required":true,"position":1,"created_at":"2021-04-20T13:57:50Z","updated_at":"2021-04-20T13:57:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265464,"app_id":429937,"name":"plentyId","kind":"text","required":true,"position":2,"created_at":"2021-04-20T13:57:50Z","updated_at":"2021-04-20T13:57:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265465,"app_id":429937,"name":"orderIdField","kind":"text","required":true,"position":3,"created_at":"2021-04-20T13:57:50Z","updated_at":"2021-04-20T13:57:50Z","default_value":"360015098320","secure":false,"scopes":null,"options":null},{"id":1265466,"app_id":429937,"name":"externalOrderId","kind":"text","required":true,"position":4,"created_at":"2021-04-20T13:57:50Z","updated_at":"2021-04-20T13:57:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265467,"app_id":429937,"name":"User","kind":"text","required":true,"position":5,"created_at":"2021-04-20T13:57:51Z","updated_at":"2021-04-20T13:57:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265468,"app_id":429937,"name":"Pass","kind":"text","required":true,"position":6,"created_at":"2021-04-20T13:57:51Z","updated_at":"2021-04-20T13:57:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1265469,"app_id":429937,"name":"customerIdField","kind":"text","required":true,"position":7,"created_at":"2021-04-20T13:57:51Z","updated_at":"2021-04-20T13:57:51Z","default_value":"plentyid","secure":false,"scopes":null,"options":null},{"id":1265470,"app_id":429937,"name":"showDeepLinks","kind":"checkbox","required":false,"position":8,"created_at":"2021-04-20T13:57:51Z","updated_at":"2021-04-20T13:57:51Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2726073,"app_id":429937,"name":"customerDeepLink","kind":"text","required":false,"position":9,"created_at":"2023-10-19T15:43:15Z","updated_at":"2023-10-19T15:43:15Z","default_value":"https://plentymarkets-cloud-de.com/{{plentyId}}/plenty/terra/crm/contacts/overview/{{customerId}}/details","secure":false,"scopes":null,"options":null},{"id":1265471,"app_id":429937,"name":"changeOrderStatus","kind":"checkbox","required":false,"position":10,"created_at":"2021-04-20T13:57:52Z","updated_at":"2023-10-19T15:43:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1265472,"app_id":429937,"name":"showVariationInformation","kind":"checkbox","required":false,"position":11,"created_at":"2021-04-20T13:57:52Z","updated_at":"2023-10-19T15:43:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1265473,"app_id":429937,"name":"changeOnlyToZendeskCancellation","kind":"checkbox","required":false,"position":12,"created_at":"2021-04-20T13:57:52Z","updated_at":"2023-10-19T15:43:15Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1265474,"app_id":429937,"name":"cancellationStatusId","kind":"number","required":false,"position":13,"created_at":"2021-04-20T13:57:52Z","updated_at":"2023-10-19T15:43:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2049601,"app_id":429937,"name":"changeRatingFunctionality","kind":"checkbox","required":false,"position":14,"created_at":"2022-06-29T17:05:06Z","updated_at":"2023-10-19T15:43:15Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":5169,"entity_id":429937,"app_id":429937,"amount":5900,"name":"Pro","description":"\u003cp\u003eAll features 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Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-04-20T13:57:41Z","updated_at":"2026-06-02T16:52:03Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,4,5,9],"date_published":"2021-04-20T13:57:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","modal"],"last_update_time":"2026-06-02T16:51:56Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Link PlentyOne customers and their order history to your Zendesk tickets.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eCentralize customer \u0026amp; order data from all your marketplaces with the PlentyOne App by Leafworks\u003c/h2\u003e\n\n\u003cp\u003eManaging customer data across various e-commerce channels can quickly become a challenge, especially when working with multiple shops and platforms in a dynamic, multi-marketplace environment. Whether you’re using Shopify, Amazon, Linnworks, PlentyONE, Afterbuy, Shopware, WooCommerce, or others—having these systems connected via API doesn’t guarantee that customer data is unified in Zendesk.\u003cbr\u003e\nThat’s where the PlentyONE App by Leafworks steps in: a powerful integration that bridges the gap between fragmented marketplace data and streamlined customer support. Built for scale and designed with flexibility in mind, the app ensures that your support team always has the right context.\u003c/p\u003e\n\n\u003ch2\u003e🚀 Why the PlentyOne App is a game changer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eSeamless user recognition:\u003c/strong\u003e Automatically identifies and links PlentyOne customers, across all connected marketplaces, to incoming Zendesk tickets using their email address.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eInstant access to order history:\u003c/strong\u003e Provides support agents with immediate visibility into the customer’s full order history, streamlining issue resolution and boosting efficiency.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eFlexible manual linking:\u003c/strong\u003e Even when automatic matching isn\u0026#39;t possible, agents can easily search and connect PlentyOne users manually. \n💡 \u003cem\u003eReady to unify your marketplace operations in Zendesk?\u003c/em\u003e \u003cstrong\u003eTry the PlentyOne app now!\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCore features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e   Easily find customers or orders using \n\n\u003cul\u003e\n\u003cli\u003ename\u003c/li\u003e\n\u003cli\u003eemail address\u003c/li\u003e\n\u003cli\u003eexternal order ID\u003c/li\u003e\n\u003cli\u003eorder ID\u003c/li\u003e\n\u003cli\u003ephone number\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eView key customer details instantly while handling tickets.\u003c/li\u003e\n\u003cli\u003eConnect relevant orders to tickets for full context during support interactions.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccess shipping dates, number of parcels, invoice totals, delivery/billing addresses, order status (e.g., pending, cancelled), and more – all in one place.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCancel orders directly from Zendesk without extra steps.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLink the order ID to the corresponding ticket field\u003c/li\u003e\n\u003cli\u003eAdjust customer ratings and sync them directly to PlentyOne.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e Instantly view and access parcel numbers and shipment tracking info.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDesigned to support your daily tasks with smooth, intuitive processes.\u003c/li\u003e\n\u003cli\u003eWork directly within Zendesk without switching platforms.\u003cbr\u003e\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003cbr\u003e\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e | Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePlentyMarkets integration app installation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSimply click the install button to install the App in Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Plentymarkets credentials for the API user in the app config.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink custom fields for ID storage in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\n[book]: https://leafworks.de/en/sales-meeting-2/\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\n[![website][banner]][website]\n\n\n## Centralize customer \u0026 order data from all your marketplaces with the PlentyOne App by Leafworks\nManaging customer data across various e-commerce channels can quickly become a challenge, especially when working with multiple shops and platforms in a dynamic, multi-marketplace environment. Whether you’re using Shopify, Amazon, Linnworks, PlentyONE, Afterbuy, Shopware, WooCommerce, or others—having these systems connected via API doesn’t guarantee that customer data is unified in Zendesk.\nThat’s where the PlentyONE App by Leafworks steps in: a powerful integration that bridges the gap between fragmented marketplace data and streamlined customer support. Built for scale and designed with flexibility in mind, the app ensures that your support team always has the right context.\n\n\n## 🚀 Why the PlentyOne App is a game changer\n-   **Seamless user recognition:** Automatically identifies and links PlentyOne customers, across all connected marketplaces, to incoming Zendesk tickets using their email address.\n-   **Instant access to order history:** Provides support agents with immediate visibility into the customer’s full order history, streamlining issue resolution and boosting efficiency.\n-   **Flexible manual linking:** Even when automatic matching isn't possible, agents can easily search and connect PlentyOne users manually. \n💡 _Ready to unify your marketplace operations in Zendesk?_ **Try the PlentyOne app now!**\n\n\n## Core features\n-    Easily find customers or orders using \n      - name\n      - email address\n      - external order ID\n      - order ID\n      - phone number\n- View key customer details instantly while handling tickets.\n- Connect relevant orders to tickets for full context during support interactions.  \n- Access shipping dates, number of parcels, invoice totals, delivery/billing addresses, order status (e.g., pending, cancelled), and more – all in one place.  \n- Cancel orders directly from Zendesk without extra steps.  \n- Link the order ID to the corresponding ticket field\n- Adjust customer ratings and sync them directly to PlentyOne.  \n-  Instantly view and access parcel numbers and shipment tracking info.  \n- Designed to support your daily tasks with smooth, intuitive processes.\n- Work directly within Zendesk without switching platforms.  \nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\n[![website][banner]][website]\n\n\n## App inquiries\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\n\n\n## About Leafworks\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\n\n\n## More from Leafworks\n[![partners-web][apps]][partners-web]\n\n\n## Contact\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) | Web: [www.leafworks.de][website]\n[![website][banner]][website]\n\n","raw_installation_instructions":"## PlentyMarkets integration app installation \n\n 1. Simply click the install button to install the App in Zendesk. \n\n 2. Enter Plentymarkets credentials for the API user in the app config.\n \n 3. Link custom fields for ID storage in Zendesk\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://429937.apps.zdusercontent.com/429937/assets/1779865089-99d93d3ae6ba143ad53241ae4b5c06fd/logo-small.png","large_icon":"https://429937.apps.zdusercontent.com/429937/assets/1779865089-99d93d3ae6ba143ad53241ae4b5c06fd/logo.png","screenshots":["https://429937.apps.zdusercontent.com/429937/assets/1779865089-99d93d3ae6ba143ad53241ae4b5c06fd/screenshot-0.png","https://429937.apps.zdusercontent.com/429937/assets/1779865089-99d93d3ae6ba143ad53241ae4b5c06fd/screenshot-1.png","https://429937.apps.zdusercontent.com/429937/assets/1779865089-99d93d3ae6ba143ad53241ae4b5c06fd/screenshot-2.png"],"installation_count":4},{"id":430085,"name":"Canopy Servicing","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1265838,"app_id":430085,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-20T18:04:45Z","updated_at":"2021-04-20T18:04:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2369862,"app_id":430085,"name":"api_url","kind":"text","required":true,"position":1,"created_at":"2023-02-02T20:33:17Z","updated_at":"2023-02-02T20:33:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2369863,"app_id":430085,"name":"webapp_url","kind":"text","required":true,"position":2,"created_at":"2023-02-02T20:33:17Z","updated_at":"2023-02-02T20:33:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265835,"app_id":430085,"name":"client_id","kind":"text","required":true,"position":3,"created_at":"2021-04-20T18:04:45Z","updated_at":"2023-02-02T20:33:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1265836,"app_id":430085,"name":"client_secret","kind":"text","required":true,"position":4,"created_at":"2021-04-20T18:04:45Z","updated_at":"2023-02-02T20:33:17Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2235,"entity_id":430085,"app_id":430085,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-20T18:04:47.000Z","updated_at":"2021-04-20T18:04:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-20T18:04:43Z","updated_at":"2025-04-04T00:06:37Z","terms_conditions_url":null,"app_organization":{"id":4512,"name":"Canopy Technology Corp","email":"support@canopyservicing.com","website":"canopyservicing.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-04-20T18:04:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-02-02T20:33:15Z","owner_id":269519,"author_name":"Canopy Servicing","author_email":"support@canopyinc.zendesk.com","author_url":"https://canopyservicing.com/","short_description":"Display Canopy Servicing customer, account, and payment data","long_description":"\u003cp\u003eModern day servicing and support requires access to customer data no matter the system it resides in. With Canopy for Zendesk, you can streamline your agent\u0026#39;s workflow by automatically matching and surfacing the Canopy customer, account and payment information seamlessly within Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://canopyservicing.com/\"\u003eCanopy\u003c/a\u003e is a technology company that builds modern servicing infrastructure for scaling FinTechs. Canopy offers a plug and play system of record for companies who want to launch lending products quickly and reliably. We help financial technology companies service lending products through flexible, modern APIs and clean documentation. Our platform allows companies to easily make changes to products/accounts/policies/payments through the Canopy API or UI. We help companies lower operational cost and create servicing features that customers actually want. Our platform enables FinTechs to innovate on new financial products by allowing ultimate flexibility in account servicing.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the marketplace \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog into Canopy and retrieve your Client ID and Client Secret by navigating to \u003cem\u003e\u003cstrong\u003eAdmin\u0026gt;App Keys\u003c/strong\u003e\u003c/em\u003e. \u003c/li\u003e\n\u003cli\u003eBack in Zendesk, in the App installation screen, copy the Client ID and Client Secret in the corresponding fields. \u003c/li\u003e\n\u003cli\u003eIf you are integrating with a production Canopy environment, then check the box \u0026quot;Production Environment\u0026quot;.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Modern day servicing and support requires access to customer data no matter the system it resides in. With Canopy for Zendesk, you can streamline your agent's workflow by automatically matching and surfacing the Canopy customer, account and payment information seamlessly within Zendesk. \n\n[Canopy](https://canopyservicing.com/) is a technology company that builds modern servicing infrastructure for scaling FinTechs. Canopy offers a plug and play system of record for companies who want to launch lending products quickly and reliably. We help financial technology companies service lending products through flexible, modern APIs and clean documentation. Our platform allows companies to easily make changes to products/accounts/policies/payments through the Canopy API or UI. We help companies lower operational cost and create servicing features that customers actually want. Our platform enables FinTechs to innovate on new financial products by allowing ultimate flexibility in account servicing.","raw_installation_instructions":"1. Install the app from the marketplace \n\n 2. Log into Canopy and retrieve your Client ID and Client Secret by navigating to _**Admin\u003eApp Keys**_. \n\n 3. Back in Zendesk, in the App installation screen, copy the Client ID and Client Secret in the corresponding fields. \n\n 4. If you are integrating with a production Canopy environment, then check the box \"Production Environment\".","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://430085.apps.zdusercontent.com/430085/assets/1674578645-6096c20c7b4783c7a1259ed4a013e14d/logo-small.png","large_icon":"https://430085.apps.zdusercontent.com/430085/assets/1674578645-6096c20c7b4783c7a1259ed4a013e14d/logo.png","screenshots":["https://430085.apps.zdusercontent.com/430085/assets/1674578645-6096c20c7b4783c7a1259ed4a013e14d/screenshot-0.png","https://430085.apps.zdusercontent.com/430085/assets/1674578645-6096c20c7b4783c7a1259ed4a013e14d/screenshot-1.png","https://430085.apps.zdusercontent.com/430085/assets/1674578645-6096c20c7b4783c7a1259ed4a013e14d/screenshot-2.png"],"installation_count":0},{"id":431018,"name":"Linear","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1268131,"app_id":431018,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-21T23:10:42Z","updated_at":"2021-04-21T23:10:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2238,"entity_id":431018,"app_id":431018,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-21T23:10:45.000Z","updated_at":"2021-04-21T23:10:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":1,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-21T23:10:41Z","updated_at":"2026-03-09T13:45:39Z","terms_conditions_url":null,"app_organization":{"id":4054,"name":"Linear","email":"support@linear.app","website":"https://linear.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-04-21T23:10:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://linear.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-09T13:45:35Z","owner_id":269519,"author_name":"Linear","author_email":"support@linear.app","author_url":"https://linear.app","short_description":"Create and link your tickets with Linear.","long_description":"\u003cp\u003eLinear is an issue tracking tool you\u0026#39;ll enjoy using. Built for speed, it helps you streamline software projects, tasks, and bug tracking.\u003c/p\u003e\n\n\u003cp\u003eLinear\u0026#39;s Zendesk integration allows you to link your customer tickets to your Linear workspace and automate your workflow. It\u0026#39;s both faster and more effortless than copying information over manually and you\u0026#39;ll be able to respond to your customers\u0026#39; requests faster.\u003c/p\u003e\n\n\u003cp\u003eYou can quickly create Linear issues from within Zendesk, or link to existing issues. When the work on the issue has been completed, Linear will re-open the linked Zendesk ticket so it’s easy to reach out to your customers.\u003c/p\u003e\n\n\u003cp\u003eSee how Linear treats personal data in this \u003ca href=\"https://linear.app/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Linear integration, complete the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall this application to your Zendesk workspace\u003c/li\u003e\n\u003cli\u003eInstall Zendesk automation from \u003ca href=\"https://linear.app/settings/integrations/zendesk\"\u003eZendesk settings\u003c/a\u003e inside your Linear workspace to enable issue automation with Zendesk\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAfter you completed both steps, you\u0026#39;ll see Linear in your Zendesk ticket view from where you\u0026#39;ll be able to create and link Linear issues, and automate the workflow on issue close.\u003c/p\u003e\n","raw_long_description":"Linear is an issue tracking tool you'll enjoy using. Built for speed, it helps you streamline software projects, tasks, and bug tracking.\n\nLinear's Zendesk integration allows you to link your customer tickets to your Linear workspace and automate your workflow. It's both faster and more effortless than copying information over manually and you'll be able to respond to your customers' requests faster.\n\nYou can quickly create Linear issues from within Zendesk, or link to existing issues. When the work on the issue has been completed, Linear will re-open the linked Zendesk ticket so it’s easy to reach out to your customers.\n\nSee how Linear treats personal data in this [Privacy Policy](https://linear.app/privacy).","raw_installation_instructions":"To install Linear integration, complete the following steps:\n\n1. Install this application to your Zendesk workspace\n2. Install Zendesk automation from [Zendesk settings](https://linear.app/settings/integrations/zendesk) inside your Linear workspace to enable issue automation with Zendesk\n\nAfter you completed both steps, you'll see Linear in your Zendesk ticket view from where you'll be able to create and link Linear issues, and automate the workflow on issue close.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://431018.apps.zdusercontent.com/431018/assets/1772668676-8f6ba1540da32a4c637835aa1c3367a8/logo-small.png","large_icon":"https://431018.apps.zdusercontent.com/431018/assets/1772668676-8f6ba1540da32a4c637835aa1c3367a8/logo.png","screenshots":["https://431018.apps.zdusercontent.com/431018/assets/1772668676-8f6ba1540da32a4c637835aa1c3367a8/screenshot-0.png","https://431018.apps.zdusercontent.com/431018/assets/1772668676-8f6ba1540da32a4c637835aa1c3367a8/screenshot-1.png","https://431018.apps.zdusercontent.com/431018/assets/1772668676-8f6ba1540da32a4c637835aa1c3367a8/screenshot-2.png"],"installation_count":1150},{"id":431348,"name":"Data sync by HubSpot","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#01ADB4","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-22T12:42:33Z","updated_at":"2025-11-13T19:10:12Z","terms_conditions_url":null,"app_organization":{"id":4005,"name":"HubSpot","email":"appsupport@hubspot.com","website":"https://www.hubspot.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-04-22T12:42:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ecosystem.hubspot.com/marketplace/apps/customer-service/ticketing/zendesk-data-sync"},"location_names":[],"last_update_time":"2025-11-13T19:10:06Z","owner_id":269519,"author_name":"HubSpot","author_email":"support-integrations@hubspot.com","author_url":"https://www.hubspot.com/?utm_campaign=zendesksell\u0026utm_medium=referral\u0026utm_source=marketplace","short_description":"Data sync by HubSpot offers a bi-directional sync between HubSpot and Zendesk.","long_description":"\u003ch2\u003eAbout HubSpot:\u003c/h2\u003e\n\n\u003cp\u003eThe HubSpot CRM platform is a full suite of software built to power this inbound approach to help you — and your customers — grow better. \u003c/p\u003e\n\n\u003ch2\u003eAbout the integration:\u003c/h2\u003e\n\n\u003cp\u003eSync data between Zendesk and HubSpot without manual data entry or messy, time-consuming imports.\u003c/p\u003e\n\n\u003cp\u003eHere’s what you get with Data sync by HubSpot:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTwo-way sync: Data is shared between Zendesk and HubSpot in real time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDefault field mappings: Set-up is quick with out-of-the-box field mappings already created for you.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHistorical syncing: Your existing data will sync right away, and updates will sync as they happen\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://ecosystem.hubspot.com/marketplace/listing/zendesk-data-sync/?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace\"\u003eTry Data sync by HubSpot\u003c/a\u003e for free.\u003c/p\u003e\n\n\u003cp\u003eWe access \u0026amp; store all data of objects for which you set up a sync according to the process outlined \u003ca href=\"https://knowledge.hubspot.com/integrations/connect-and-use-hubspot-data-sync\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the instructions below.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eYou must be a  HubSpot Super Admin or have HubSpot App Marketplace permissions in your HubSpot account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet started by navigating to the \u003ca href=\"https://ecosystem.hubspot.com/marketplace/listing/zendesk-data-sync?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace\"\u003eHubSpot Marketplace listing\u003c/a\u003e, enter your Zendesk subdomain and click on “Authorize”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be prompted to enter your Zendesk credentials if you haven’t logged in.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the instructions on the screen to setup your sync between Zendesk and HubSpot.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect what data you would like to sync, review the sync settings and start syncing.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more details on how to connect both applications, please have a look at the \u003ca href=\"https://knowledge.hubspot.com/integrations/connect-and-use-hubspot-data-sync/?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace\"\u003edata sync help article\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## About HubSpot:\n\nThe HubSpot CRM platform is a full suite of software built to power this inbound approach to help you — and your customers — grow better. \n\n## About the integration:\n\nSync data between Zendesk and HubSpot without manual data entry or messy, time-consuming imports.\n\nHere’s what you get with Data sync by HubSpot:\n\n* Two-way sync: Data is shared between Zendesk and HubSpot in real time.\n\n* Default field mappings: Set-up is quick with out-of-the-box field mappings already created for you.\n\n* Historical syncing: Your existing data will sync right away, and updates will sync as they happen\n\n[Try Data sync by HubSpot](https://ecosystem.hubspot.com/marketplace/listing/zendesk-data-sync/?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace) for free.\n\nWe access \u0026 store all data of objects for which you set up a sync according to the process outlined [here](https://knowledge.hubspot.com/integrations/connect-and-use-hubspot-data-sync).","raw_installation_instructions":"Follow the instructions below.\n\n* You must be a  HubSpot Super Admin or have HubSpot App Marketplace permissions in your HubSpot account.\n\n* Get started by navigating to the [HubSpot Marketplace listing](https://ecosystem.hubspot.com/marketplace/listing/zendesk-data-sync?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace), enter your Zendesk subdomain and click on “Authorize”.\n\n* You will be prompted to enter your Zendesk credentials if you haven’t logged in.\n\n* Follow the instructions on the screen to setup your sync between Zendesk and HubSpot.\n\n* Select what data you would like to sync, review the sync settings and start syncing.\n\nFor more details on how to connect both applications, please have a look at the [data sync help article](https://knowledge.hubspot.com/integrations/connect-and-use-hubspot-data-sync/?utm_campaign=zendesk\u0026utm_medium=referral\u0026utm_source=marketplace)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://431348.apps.zdusercontent.com/431348/assets/1763022154-64f480e56cac6748ab305a7115298007/support/logo-small.png","large_icon":"https://431348.apps.zdusercontent.com/431348/assets/1763022154-64f480e56cac6748ab305a7115298007/support/logo.png","screenshots":["https://431348.apps.zdusercontent.com/431348/assets/1763022154-64f480e56cac6748ab305a7115298007/support/screenshot-0.png","https://431348.apps.zdusercontent.com/431348/assets/1763022154-64f480e56cac6748ab305a7115298007/support/screenshot-1.png","https://431348.apps.zdusercontent.com/431348/assets/1763022154-64f480e56cac6748ab305a7115298007/support/screenshot-2.png"],"installation_count":0},{"id":431390,"name":"Alert Wrong User by LEAFWORKS","state":"published","version":"1.0.8","framework_version":"2.0","parameters":[{"id":1269029,"app_id":431390,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-22T14:19:22Z","updated_at":"2021-04-22T14:19:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1269017,"app_id":431390,"name":"watchRequester","kind":"checkbox","required":false,"position":1,"created_at":"2021-04-22T14:19:19Z","updated_at":"2021-04-22T14:19:19Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1269018,"app_id":431390,"name":"watchAssignee","kind":"checkbox","required":false,"position":2,"created_at":"2021-04-22T14:19:19Z","updated_at":"2021-04-22T14:19:19Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1269019,"app_id":431390,"name":"ignoreGroups","kind":"checkbox","required":false,"position":3,"created_at":"2021-04-22T14:19:20Z","updated_at":"2021-04-22T14:19:20Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1269020,"app_id":431390,"name":"fallbackGroupId","kind":"number","required":true,"position":4,"created_at":"2021-04-22T14:19:20Z","updated_at":"2021-04-22T14:19:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1269021,"app_id":431390,"name":"pattern","kind":"text","required":false,"position":5,"created_at":"2021-04-22T14:19:20Z","updated_at":"2021-04-22T14:19:20Z","default_value":"^\\w+([\\.-]?\\w+)*@\\w+([\\.-]\\w+)?(\\.\\w{2,3})?$","secure":false,"scopes":null,"options":null},{"id":1269022,"app_id":431390,"name":"forbiddenPattern","kind":"text","required":false,"position":6,"created_at":"2021-04-22T14:19:20Z","updated_at":"2021-04-22T14:19:20Z","default_value":"^\\w+([\\.-]?\\w+)*@forbidden\\.domain$","secure":false,"scopes":null,"options":null},{"id":1269023,"app_id":431390,"name":"mainContentId","kind":"hidden","required":false,"position":7,"created_at":"2021-04-22T14:19:20Z","updated_at":"2021-04-22T14:19:20Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1269024,"app_id":431390,"name":"confirmContentId","kind":"hidden","required":false,"position":8,"created_at":"2021-04-22T14:19:21Z","updated_at":"2021-04-22T14:19:21Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1269025,"app_id":431390,"name":"config","kind":"hidden","required":false,"position":9,"created_at":"2021-04-22T14:19:21Z","updated_at":"2021-04-22T14:19:21Z","default_value":"[]","secure":false,"scopes":null,"options":null},{"id":1269026,"app_id":431390,"name":"mainText","kind":"multiline","required":true,"position":10,"created_at":"2021-04-22T14:19:21Z","updated_at":"2021-04-22T14:19:21Z","default_value":"Change user to #name# #email#?","secure":false,"scopes":null,"options":null},{"id":1269027,"app_id":431390,"name":"forbiddenText","kind":"multiline","required":true,"position":11,"created_at":"2021-04-22T14:19:21Z","updated_at":"2021-04-22T14:19:21Z","default_value":"Forbidden change to user #name# #email#","secure":false,"scopes":null,"options":null},{"id":1269028,"app_id":431390,"name":"confirmText","kind":"multiline","required":true,"position":12,"created_at":"2021-04-22T14:19:22Z","updated_at":"2021-04-22T14:19:22Z","default_value":"Confirm changes","secure":false,"scopes":null,"options":null}],"plans":[{"id":2262,"entity_id":431390,"app_id":431390,"amount":2900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1IlCo7CcWxR53Gtmd1Lbp3sM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":836,"cost_type":"CostStripe","active":false,"created_at":"2021-05-03T21:30:36.000Z","updated_at":"2021-05-03T21:30:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5202,"entity_id":431390,"app_id":431390,"amount":200,"name":"Standard Plan","description":"\u003cp\u003eNew pricing\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RiAbWCcWxR53GtmDztni1vP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1543,"cost_type":"CostStripe","active":true,"created_at":"2025-07-10T21:28:02.000Z","updated_at":"2025-07-10T21:28:02.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-04-22T14:19:14Z","updated_at":"2025-11-18T20:31:49Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[7,3,9],"date_published":"2021-04-22T14:19:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","ticket_sidebar","modal"],"last_update_time":"2025-11-18T20:31:43Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Alert your support agent from making mistake","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow Alert Wrong User App works\u003c/h2\u003e\n\n\u003cp\u003eWorking in dynamic Zendesk environment often brings unwanted mistakes from your customer service agents. Both small and large multi-tiered support teams can be affected by actions from a single agent. Large organizations are especially affected with daily Zendesk ticket changes between teams, often decreasing customer experience due to erroneous transfer. The Leafworks Alert Wrong User app provides more control of where and to whom customer tickets are being assigned to, or when requester changes occur.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe Alert Wrong User app allows you to \u003cstrong\u003ealert or prevent\u003c/strong\u003e your customer support agents from making requester and assignee changes into specific names or email domains.\u003c/p\u003e\n\n\u003cp\u003eExample use cases:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrevent customer support agents from transferring tickets inside Zendesk to wrong internal teams\u003c/li\u003e\n\u003cli\u003eAlert service agents from erroneously changing requester emails to incorrect domains (e.g. from _@gmail.com to _@gmal.com)\u003c/li\u003e\n\u003cli\u003eAlert agents when Zendesk tickets are transferred to a specific team member (e.g. shift supervisor)\u003c/li\u003e\n\u003cli\u003eAnd many more\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cp\u003eBy using js regex inside the app editor, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify email domains\u003c/strong\u003e to which assignees or requesters can\u0026#39;t be changed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify names\u003c/strong\u003e to which assignees or requesters can\u0026#39;t be changed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlert agents\u003c/strong\u003e of assignee or requester changes, or completely prevent them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize text\u003c/strong\u003e inside alerts seen by agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUse different language variants\u003c/strong\u003e in your alerts\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## How Alert Wrong User App works\r\n\r\nWorking in dynamic Zendesk environment often brings unwanted mistakes from your customer service agents. Both small and large multi-tiered support teams can be affected by actions from a single agent. Large organizations are especially affected with daily Zendesk ticket changes between teams, often decreasing customer experience due to erroneous transfer. The Leafworks Alert Wrong User app provides more control of where and to whom customer tickets are being assigned to, or when requester changes occur.\r\n\r\n## Overview\r\n\r\nThe Alert Wrong User app allows you to **alert or prevent** your customer support agents from making requester and assignee changes into specific names or email domains.\r\n\r\nExample use cases:\r\n\r\n- Prevent customer support agents from transferring tickets inside Zendesk to wrong internal teams\r\n- Alert service agents from erroneously changing requester emails to incorrect domains (e.g. from _@gmail.com to _@gmal.com)\r\n- Alert agents when Zendesk tickets are transferred to a specific team member (e.g. shift supervisor)\r\n- And many more\r\n\r\n## Features\r\n\r\nBy using js regex inside the app editor, you can:\r\n\r\n- **Specify email domains** to which assignees or requesters can't be changed.\r\n- **Specify names** to which assignees or requesters can't be changed.\r\n- **Alert agents** of assignee or requester changes, or completely prevent them.\r\n- **Customize text** inside alerts seen by agents.\r\n- **Use different language variants** in your alerts\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://431390.apps.zdusercontent.com/431390/assets/1763364037-5b506f2700d89a1b936c4a4e4d040076/logo-small.png","large_icon":"https://431390.apps.zdusercontent.com/431390/assets/1763364037-5b506f2700d89a1b936c4a4e4d040076/logo.png","screenshots":["https://431390.apps.zdusercontent.com/431390/assets/1763364037-5b506f2700d89a1b936c4a4e4d040076/screenshot-0.png","https://431390.apps.zdusercontent.com/431390/assets/1763364037-5b506f2700d89a1b936c4a4e4d040076/screenshot-1.png","https://431390.apps.zdusercontent.com/431390/assets/1763364037-5b506f2700d89a1b936c4a4e4d040076/screenshot-2.png"],"installation_count":1},{"id":431792,"name":"CoolRunner Widget","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1270306,"app_id":431792,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-23T07:24:24Z","updated_at":"2021-04-23T07:24:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1270305,"app_id":431792,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-04-23T07:24:23Z","updated_at":"2021-04-23T07:24:23Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2241,"entity_id":431792,"app_id":431792,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-23T07:24:26.000Z","updated_at":"2021-04-23T07:24:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-23T07:24:22Z","updated_at":"2025-04-04T00:06:38Z","terms_conditions_url":null,"app_organization":{"id":4066,"name":"CoolRunner","email":"support@coolrunner.dk","website":"https://coolrunner.dk","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-04-23T07:24:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://coolrunner.dk/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-10-20T16:55:12Z","owner_id":269519,"author_name":"CoolRunner Aps","author_email":"support@coolrunner.dk","author_url":"https://coolrunner.dk","short_description":"Automatically view your customers' shipping history.","long_description":"\u003ch1\u003eCoolRunner Widget\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eCoolRunner\u003c/strong\u003e helps you to manage all your customers orders and shipments. \u003c/p\u003e\n\n\u003cp\u003eInstall the plugin and get an easy to use, fully trackable and detailed overview of your customers journey. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomates customer servuce experience\u003c/li\u003e\n\u003cli\u003eTrack shipments\u003c/li\u003e\n\u003cli\u003eGet an order overview\u003c/li\u003e\n\u003cli\u003eAutomated customer details\u003c/li\u003e\n\u003cli\u003eLinks directly to your CoolRunner account\u003c/li\u003e\n\u003cli\u003eEasy to integrate\u003c/li\u003e\n\u003cli\u003eBe the first to obtain new updates from CoolRunners powerful platform\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe collects all the informations about an order, combines it with a shipments to give the full customer journey. \u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation instructions\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the plugin\u003c/li\u003e\n\u003cli\u003eGo to CoolRunner.dk\u003c/li\u003e\n\u003cli\u003eLog in to your account\u003c/li\u003e\n\u003cli\u003eNavigate to \u003cstrong\u003eIntegrations -\u0026gt; API keys\u003c/strong\u003e (https://account.coolrunner.dk/integrations/api)\u003c/li\u003e\n\u003cli\u003eCopy your credentials\u003c/li\u003e\n\u003cli\u003ePlace the credentials in the \u003cstrong\u003eE-mail\u003c/strong\u003e and \u003cstrong\u003eToken\u003c/strong\u003e fields. \u003c/li\u003e\n\u003cli\u003eClick install\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou are now ready to use CoolRunner Widget\u003c/p\u003e\n","raw_long_description":"# CoolRunner Widget \n\n**CoolRunner** helps you to manage all your customers orders and shipments. \n\nInstall the plugin and get an easy to use, fully trackable and detailed overview of your customers journey. \n\n\n\n- Automates customer servuce experience\n- Track shipments\n- Get an order overview\n- Automated customer details\n- Links directly to your CoolRunner account\n- Easy to integrate\n- Be the first to obtain new updates from CoolRunners powerful platform\n\n\n\nWe collects all the informations about an order, combines it with a shipments to give the full customer journey. \n","raw_installation_instructions":"# Installation instructions\n\n1. Install the plugin\n2. Go to CoolRunner.dk\n3. Log in to your account\n4. Navigate to **Integrations -\u003e API keys** (https://account.coolrunner.dk/integrations/api)\n5. Copy your credentials\n6. Place the credentials in the **E-mail** and **Token** fields. \n7. Click install\n\n\n \nYou are now ready to use CoolRunner Widget","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://431792.apps.zdusercontent.com/431792/assets/1634647700-d7803b1bd0acb313a685db658fc1ec9c/logo-small.png","large_icon":"https://431792.apps.zdusercontent.com/431792/assets/1634647700-d7803b1bd0acb313a685db658fc1ec9c/logo.png","screenshots":["https://431792.apps.zdusercontent.com/431792/assets/1634647700-d7803b1bd0acb313a685db658fc1ec9c/screenshot-0.png","https://431792.apps.zdusercontent.com/431792/assets/1634647700-d7803b1bd0acb313a685db658fc1ec9c/screenshot-1.png","https://431792.apps.zdusercontent.com/431792/assets/1634647700-d7803b1bd0acb313a685db658fc1ec9c/screenshot-2.png"],"installation_count":1},{"id":434358,"name":"Crowlingo","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1275653,"app_id":434358,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-26T18:48:15Z","updated_at":"2021-04-26T18:48:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1445513,"app_id":434358,"name":"crowlingo","kind":"hidden","required":false,"position":1,"created_at":"2021-07-16T18:56:10Z","updated_at":"2021-07-16T18:56:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2242,"entity_id":434358,"app_id":434358,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-26T18:48:17.000Z","updated_at":"2021-04-26T18:48:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-26T18:48:14Z","updated_at":"2025-04-04T00:06:38Z","terms_conditions_url":null,"app_organization":{"id":4645,"name":"Crowlingo","email":"contact@crowlingo.com","website":"https://crowlingo.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2021-04-26T18:48:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://crowlingo.com/pricing/"},"location_names":["nav_bar"],"last_update_time":"2021-08-19T17:32:39Z","owner_id":269519,"author_name":"Arnaud Henric","author_email":"contact@crowlingo.com","author_url":"https://crowlingo.com","short_description":"Crowlingo provides deep NLP services to find insights in texts of 100+ languages","long_description":"\u003cp\u003eCrowlingo is a Tech startup company located near Paris, France.\u003cbr\u003e\nWe provide natural language processing (NLP) services to find insights and relationships in texts.\u003c/p\u003e\n\n\u003cp\u003eCrowlingo offers Deep Learning NLP Services that users can leverage to :​\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind insights and relationships in texts​\u003c/li\u003e\n\u003cli\u003eUnify their processes with one universal and multilingual solution​\u003c/li\u003e\n\u003cli\u003eAnalyze documents in real-time through APIs​\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCrowlingo helps companies to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomate their Customer Support\u003c/li\u003e\n\u003cli\u003eDevelop a multilingual media monitoring service\u003c/li\u003e\n\u003cli\u003eCreate or upgrade chatbot to manage 100+ languages automatically. Starting from your own dataset (English only for instance), we will abstract the language and upgrade your model to manage 100+ language with no additional training data and no translations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCrowlingo App on Zendesk will make your support team more efficient by saving time processing new tickets and reducing first response times. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority or Sentiment.\u003c/p\u003e\n\n\u003cp\u003eCrowlingo\u0026#39;s multiple strengths: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnify your text analysis processes in one universal model\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGather documents from different languages according to their topics and semantic similarities.\u003cbr\u003e\nRoute support tickets to the right services and speed up your support desk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnderstand text meaning with in-depth analysis of semantics and syntax\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo more keywords! Extract multilingual concepts from ticket descriptions and handle alternative spellings.\u003cbr\u003e\nTake into consideration the context of the document (sentiment, topics,  entities, …).\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate or upgrade your system to handle 100+ languages automatically\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDon\u0026#39;t waste time and resources to create one new model for each language! Automatically upgrade your classification models to manage 100+ languages with no additional training data and no translation.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and then configure the settings within the app.\u003c/p\u003e\n\n\u003cp\u003eThe user will need to pick the models he wants to connect and the level of confidence to tag new incoming tickets\u003c/p\u003e\n\n\u003cp\u003eBut first of all, the user would need to create an account on \u003ca href=\"https://crowlingo.com\"\u003eCrowlingo website\u003c/a\u003e and then, provide his Crowlingo token on Zendesk Crowlingo App settings. Crowlingo token will be availaible in the navbar of Crowlingo Application (click to the token to copy automatically). In Zendesk Crowlingo App (on Zendesk platform), the token will be the first information (on the first page) you will need to enter to move forward in the settings process.\u003c/p\u003e\n","raw_long_description":"Crowlingo is a Tech startup company located near Paris, France.\nWe provide natural language processing (NLP) services to find insights and relationships in texts.\n\nCrowlingo offers Deep Learning NLP Services that users can leverage to :​\n\n- Find insights and relationships in texts​\n- Unify their processes with one universal and multilingual solution​\n- Analyze documents in real-time through APIs​\n\nCrowlingo helps companies to:\n\n- Automate their Customer Support\n- Develop a multilingual media monitoring service\n- Create or upgrade chatbot to manage 100+ languages automatically. Starting from your own dataset (English only for instance), we will abstract the language and upgrade your model to manage 100+ language with no additional training data and no translations.\n\n\nCrowlingo App on Zendesk will make your support team more efficient by saving time processing new tickets and reducing first response times. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority or Sentiment.\n\n\nCrowlingo's multiple strengths: \n\n- Unify your text analysis processes in one universal model\n\nGather documents from different languages according to their topics and semantic similarities.\nRoute support tickets to the right services and speed up your support desk.\n\n- Understand text meaning with in-depth analysis of semantics and syntax\n\nNo more keywords! Extract multilingual concepts from ticket descriptions and handle alternative spellings.\nTake into consideration the context of the document (sentiment, topics,  entities, …).\n\n- Create or upgrade your system to handle 100+ languages automatically\n\nDon't waste time and resources to create one new model for each language! Automatically upgrade your classification models to manage 100+ languages with no additional training data and no translation.","raw_installation_instructions":"Install the app and then configure the settings within the app.\n\nThe user will need to pick the models he wants to connect and the level of confidence to tag new incoming tickets\n\n But first of all, the user would need to create an account on [Crowlingo website](https://crowlingo.com) and then, provide his Crowlingo token on Zendesk Crowlingo App settings. Crowlingo token will be availaible in the navbar of Crowlingo Application (click to the token to copy automatically). In Zendesk Crowlingo App (on Zendesk platform), the token will be the first information (on the first page) you will need to enter to move forward in the settings process.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://434358.apps.zdusercontent.com/434358/assets/1629366067-c941713b0c67f487d6ce82d810bec1dd/logo-small.png","large_icon":"https://434358.apps.zdusercontent.com/434358/assets/1629366067-c941713b0c67f487d6ce82d810bec1dd/logo.png","screenshots":["https://434358.apps.zdusercontent.com/434358/assets/1629366067-c941713b0c67f487d6ce82d810bec1dd/screenshot-0.png","https://434358.apps.zdusercontent.com/434358/assets/1629366067-c941713b0c67f487d6ce82d810bec1dd/screenshot-1.png","https://434358.apps.zdusercontent.com/434358/assets/1629366067-c941713b0c67f487d6ce82d810bec1dd/screenshot-2.png"],"installation_count":0},{"id":438507,"name":"Twilio SMS, WhatsApp for Support","state":"published","version":"2","framework_version":"2.0","parameters":[{"id":1281910,"app_id":438507,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-29T05:21:08Z","updated_at":"2021-04-29T05:21:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1281908,"app_id":438507,"name":"twilio_sid","kind":"text","required":true,"position":1,"created_at":"2021-04-29T05:21:07Z","updated_at":"2021-04-29T05:21:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1281909,"app_id":438507,"name":"twilio_authtoken","kind":"password","required":true,"position":2,"created_at":"2021-04-29T05:21:08Z","updated_at":"2021-04-29T05:21:08Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2259,"entity_id":438507,"app_id":438507,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-29T05:21:10.000Z","updated_at":"2021-04-29T05:21:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-29T05:21:06Z","updated_at":"2026-07-15T04:38:17Z","terms_conditions_url":"https://apps.ulgebra.com/terms","app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,2,5,16,18,15,17,25],"date_published":"2021-04-29T05:21:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://store.ulgebra.com/?product_id=prod_J8eWZH0mcxqTOt"},"location_names":["ticket_sidebar","nav_bar","user_sidebar"],"last_update_time":"2022-08-30T16:49:58Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Send \u0026 Receive Bulk SMS, MMS, WhatsApp Messages from Zendesk Support","long_description":"\u003ch3\u003eTwilio SMS, MMS, WhatsApp for Zendesk Support\u003c/h3\u003e\n\n\u003cp\u003eSend \u0026amp; Receive SMS, MMS, WhatsApp messages from your customers in Zendesk support.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGet SMS, MMS, WhatsApp messages as tickets and reply to customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend Bulk SMS to many Zendesk contacts instantly\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMultiple agents can send messages using common WhatsApp number or separate numbers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInitiate SMS, MMS, WhatsApp message from Ticket View\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInitiate SMS, MMS, WhatsApp message from Contact View\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse ticket \u0026amp; contact placeholders for quickly constructing personalized message for contacts from Zendesk support.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRead our documentation \u003ca href=\"https://apps.ulgebra.com/zendesk/twilio-sms-mms-whatsapp-for-zendesk\"\u003eclick here\u003c/a\u003e to setup Twilio SMS, MMS, WhatsApp in Zendesk.\u003c/p\u003e\n","raw_long_description":"### Twilio SMS, MMS, WhatsApp for Zendesk Support\n\nSend \u0026 Receive SMS, MMS, WhatsApp messages from your customers in Zendesk support.\n\n#### Features\n\n- Get SMS, MMS, WhatsApp messages as tickets and reply to customers.\n\n- Send Bulk SMS to many Zendesk contacts instantly\n\n- Multiple agents can send messages using common WhatsApp number or separate numbers.\n\n- Initiate SMS, MMS, WhatsApp message from Ticket View\n\n- Initiate SMS, MMS, WhatsApp message from Contact View\n\n- Use ticket \u0026 contact placeholders for quickly constructing personalized message for contacts from Zendesk support.\n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Read our documentation [click here](https://apps.ulgebra.com/zendesk/twilio-sms-mms-whatsapp-for-zendesk) to setup Twilio SMS, MMS, WhatsApp in Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://438507.apps.zdusercontent.com/438507/assets/1660297514-9622c5a3c6eeebfb071ee8c4021d966e/support/logo-small.png","large_icon":"https://438507.apps.zdusercontent.com/438507/assets/1660297514-9622c5a3c6eeebfb071ee8c4021d966e/support/logo.png","screenshots":["https://438507.apps.zdusercontent.com/438507/assets/1660297514-9622c5a3c6eeebfb071ee8c4021d966e/support/screenshot-0.png","https://438507.apps.zdusercontent.com/438507/assets/1660297514-9622c5a3c6eeebfb071ee8c4021d966e/support/screenshot-1.png","https://438507.apps.zdusercontent.com/438507/assets/1660297514-9622c5a3c6eeebfb071ee8c4021d966e/support/screenshot-2.png"],"installation_count":96},{"id":450970,"name":"gominga Review Manager","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":1301131,"app_id":450970,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-06T15:47:35Z","updated_at":"2021-05-06T15:47:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2266,"entity_id":450970,"app_id":450970,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-06T15:47:38.000Z","updated_at":"2021-05-06T15:47:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-06T15:47:34Z","updated_at":"2026-03-19T17:58:52Z","terms_conditions_url":null,"app_organization":{"id":2279,"name":"gominga eServices GmbH","email":"support@gominga.com","website":"https://gominga.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-05-06T15:47:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://gominga.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-19T17:58:46Z","owner_id":269519,"author_name":"SaaS.group zenloop GmbH","author_email":"lisa.rentrop@zenloop.com","author_url":"https://gominga.com","short_description":"gominga simplifies the way you monitor \u0026 reply to all your reviews \u0026 questions","long_description":"\u003cp\u003e\u003cstrong\u003egominga (powered by zenloop) simplifies the way you monitor \u0026amp; reply to reviews \u0026amp; questions for your products, mobile apps, brand webshops and locations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWatch our company \u003ca href=\"https://youtu.be/QTgmx_Cjgmc\"\u003evideo\u003c/a\u003e to see what gominga and online review management is all about! \u003c/p\u003e\n\n\u003cp\u003eManage reviews and questions from +125 online platforms and review sites in one single application. As soon as your monitoring scope has been setup with gominga, you will start receiving reviews and questions from sources such as \u003cstrong\u003eAmazon\u003c/strong\u003e, \u003cstrong\u003eBazaarvoice\u003c/strong\u003e, \u003cstrong\u003eGoogle My Business\u003c/strong\u003e, \u003cstrong\u003eApple App Store\u003c/strong\u003e, \u003cstrong\u003eGoogle Play Store\u003c/strong\u003e, \u003cstrong\u003eTrustpilot\u003c/strong\u003e and many more. \u003c/p\u003e\n\n\u003cp\u003eYou can work from within the Zendesk interface and reply directly to your customer on Amazon, Google, etc.! Each review or question is automatically transformed into a Zendesk ticket, which customer service agents can work on. \u003c/p\u003e\n\n\u003cp\u003eWe deliver all relevant data points such as platform, star rating etc. as optional custom fields into Zendesk. This allows an efficient workflow management for your teams. \u003c/p\u003e\n\n\u003cp\u003eCheck it out on \u003ca href=\"https://gominga.com/review-manager/zendesk-integration/\"\u003eZendesk technical integration\u003c/a\u003e and contact us. \u003c/p\u003e\n\n\u003cp\u003eWith gominga your reply-to-review routine will be as efficient as never before. \u003c/p\u003e\n\n\u003cp\u003eZendesk app from \u003cstrong\u003egominga\u003c/strong\u003e helps you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive all new reviews directly into your Zendesk\u003c/li\u003e\n\u003cli\u003eReply to all new questions directly in your Zendesk\u003c/li\u003e\n\u003cli\u003eUse our custom fields: star rating, product, category, platform, location,...\u003c/li\u003e\n\u003cli\u003eAssign new tickets to the right people\u003c/li\u003e\n\u003cli\u003eReply to reviews and questions without leaving your Zendesk app\u003c/li\u003e\n\u003cli\u003eKeep the history of all the changes \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003egominga, your \u003cstrong\u003eone-stop-shop\u003c/strong\u003e for \u003cstrong\u003eratings\u003c/strong\u003e, \u003cstrong\u003ereviews\u003c/strong\u003e and \u003cstrong\u003equestions\u003c/strong\u003e across all relevant global online platforms: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eProduct\u003c/strong\u003e platforms such as \u003cstrong\u003eAmazon\u003c/strong\u003e but also retailers or brand webshops using \u003cstrong\u003eBazaarvoice\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMobile app\u003c/strong\u003e platforms such as \u003cstrong\u003eApple App Store\u003c/strong\u003e and \u003cstrong\u003eGoogle Play Store\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLocation\u003c/strong\u003e platforms such as \u003cstrong\u003eGoogle My Business\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWebsites\u003c/strong\u003e using \u003cstrong\u003eTrustpilot\u003c/strong\u003e or \u003cstrong\u003eTrusted Shops\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the following Zendesk data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTickets\u003c/strong\u003e: Creates and updates Zendesk tickets from reviews and questions imported via gominga.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Fields\u003c/strong\u003e: Creates optional custom ticket fields (e.g. star rating, platform, product, category, location) to enrich ticket data.\nAll data is transmitted securely over HTTPS. Zendesk API tokens are stored encrypted (AES-256) and are only used to sync review data between gominga and your Zendesk instance. No Zendesk data is shared with third parties.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor full details, see our \u003ca href=\"https://gominga.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSetup a monitoring account with gominga \u003ca href=\"https://gominga.com/review-manager/technical-integration/\"\u003ehere\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRequest your credentials from your gominga account manager \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall Zendesk gominga app \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd a new account in Admin / Channels / Channel Integrations and follow the instructions in the account setup dialog. Contact \u003ca href=\"https://gominga.com/contact/\"\u003eus\u003c/a\u003e in case of any questions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**gominga (powered by zenloop) simplifies the way you monitor \u0026 reply to reviews \u0026 questions for your products, mobile apps, brand webshops and locations** \n\nWatch our company [video](https://youtu.be/QTgmx_Cjgmc) to see what gominga and online review management is all about! \n\nManage reviews and questions from +125 online platforms and review sites in one single application. As soon as your monitoring scope has been setup with gominga, you will start receiving reviews and questions from sources such as **Amazon**, **Bazaarvoice**, **Google My Business**, **Apple App Store**, **Google Play Store**, **Trustpilot** and many more. \n\nYou can work from within the Zendesk interface and reply directly to your customer on Amazon, Google, etc.! Each review or question is automatically transformed into a Zendesk ticket, which customer service agents can work on. \n\nWe deliver all relevant data points such as platform, star rating etc. as optional custom fields into Zendesk. This allows an efficient workflow management for your teams. \n\nCheck it out on [Zendesk technical integration](https://gominga.com/review-manager/zendesk-integration/) and contact us. \n\nWith gominga your reply-to-review routine will be as efficient as never before. \n\nZendesk app from **gominga** helps you:\n\n- Receive all new reviews directly into your Zendesk\n- Reply to all new questions directly in your Zendesk\n- Use our custom fields: star rating, product, category, platform, location,...\n- Assign new tickets to the right people\n- Reply to reviews and questions without leaving your Zendesk app\n- Keep the history of all the changes \n\ngominga, your **one-stop-shop** for **ratings**, **reviews** and **questions** across all relevant global online platforms: \n\n- **Product** platforms such as **Amazon** but also retailers or brand webshops using **Bazaarvoice**\n- **Mobile app** platforms such as **Apple App Store** and **Google Play Store**\n- **Location** platforms such as **Google My Business**\n- **Websites** using **Trustpilot** or **Trusted Shops**\n\n### Data Handling \u0026 Privacy\n\nThis app accesses the following Zendesk data:\n\n- **Tickets**: Creates and updates Zendesk tickets from reviews and questions imported via gominga.\n- **Custom Fields**: Creates optional custom ticket fields (e.g. star rating, platform, product, category, location) to enrich ticket data.\nAll data is transmitted securely over HTTPS. Zendesk API tokens are stored encrypted (AES-256) and are only used to sync review data between gominga and your Zendesk instance. No Zendesk data is shared with third parties.\n\nFor full details, see our [Privacy Policy](https://gominga.com/privacy-policy/).\n\n","raw_installation_instructions":"1. Setup a monitoring account with gominga [here](https://gominga.com/review-manager/technical-integration/) \n\n1. Request your credentials from your gominga account manager \n\n1. Install Zendesk gominga app \n\n1. Add a new account in Admin / Channels / Channel Integrations and follow the instructions in the account setup dialog. Contact [us](https://gominga.com/contact/) in case of any questions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://450970.apps.zdusercontent.com/450970/assets/1773908120-22614982205b1f0305f533a42ac1139a/logo-small.png","large_icon":"https://450970.apps.zdusercontent.com/450970/assets/1773908120-22614982205b1f0305f533a42ac1139a/logo.png","screenshots":["https://450970.apps.zdusercontent.com/450970/assets/1773908120-22614982205b1f0305f533a42ac1139a/screenshot-0.png","https://450970.apps.zdusercontent.com/450970/assets/1773908120-22614982205b1f0305f533a42ac1139a/screenshot-1.png","https://450970.apps.zdusercontent.com/450970/assets/1773908120-22614982205b1f0305f533a42ac1139a/screenshot-2.png"],"installation_count":14},{"id":452045,"name":"Birdie Screen Recording","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":1302651,"app_id":452045,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-07T07:52:27Z","updated_at":"2021-05-07T07:52:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2267,"entity_id":452045,"app_id":452045,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-07T07:52:30.000Z","updated_at":"2021-05-07T07:52:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":50,"name":"AI and Bots"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-07T07:52:26Z","updated_at":"2026-08-26T03:33:51Z","terms_conditions_url":null,"app_organization":{"id":3795,"name":"Birdie","email":"support@birdie.so","website":"https://www.birdie.so","country_code":"FR","stripe_account_id":null,"state":"unpublished"},"locations":[3,10,8],"date_published":"2021-05-07T07:52:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.birdie.so/pricing"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-08-26T03:33:48Z","owner_id":269519,"author_name":"Birdie Team","author_email":"support@birdie.so","author_url":"https://www.birdie.so","short_description":"See issues clearly - resolve tickets faster with screen recordings","long_description":"\u003cp\u003eBirdie is trusted by 2,500+ leading support teams. \u003c/p\u003e\n\n\u003cp\u003eHelp customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how:\u003c/p\u003e\n\n\u003ch5\u003eSCREEN RECORDING\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequest Screen Recordings from Customers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSkip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCapture Console Logs and Network Requests\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAutomatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIntegrate Birdie into every Zendesk Workflow\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nFrom ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend Screen Recordings to Customers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nDeliver crystal-clear guidance by sharing screen recordings with your customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBirdie SDK\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEmbed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eWHY TEAMS LOVE BIRDIE\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003eNo Downloads Required\u003c/strong\u003e: Customers record instantly - no installs, no hassle.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eCustom Branding\u003c/strong\u003e: Ensure a polished, branded experience.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eHide Sensitive Data\u003c/strong\u003e: Automatically blur sensitive information for compliance and trust.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eEnterprise-Grade Security\u003c/strong\u003e: Includes SAML SSO, on-premise options, and customizable data retention policies.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eProven Results\u003c/strong\u003e: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003ePRIVACY \u0026amp; DATA HANDLING\u003c/h5\u003e\n\n\u003cp\u003eBirdie is designed with security and privacy in mind.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData Collected\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nBirdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePurpose of Processing\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThis data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess \u0026amp; Security\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nData is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData Control\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYou retain full control over your data, including the ability to manage retention policies and delete recordings when needed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy\u003c/p\u003e\n\n\u003cp\u003eBirdie makes ticket resolution easier, faster, and more efficient for both customers and agents.\u003c/p\u003e\n\n\u003cp\u003eLearn more at https://birdie.so.\u003cbr\u003e\n For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email support@birdie.so.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eWelcome to Birdie for Zendesk!\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to get Birdie up and running seamlessly in Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003e1. \u003cstrong\u003eInstall Birdie\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/452045/screen-recording--cobrowsing-by-birdie/\"\u003eClick here\u003c/a\u003e to install Birdie from the Zendesk Marketplace.  \u003c/p\u003e\n\n\u003cp\u003eOnce installed, remind your teammates to \u003cstrong\u003epin Birdie in their Zendesk sidebar\u003c/strong\u003e for quick access.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003e2. \u003cstrong\u003eOptimize Birdie for Your Workflow\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eBirdie integrates seamlessly into Zendesk workflows. Here are some advanced setups to unlock its full potential:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket Form:\u003c/strong\u003e Allow customers to attach a screen recording when submitting a ticket.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-form\"\u003eView Docs\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMacros:\u003c/strong\u003e Create Zendesk macros that include Birdie links for common workflows.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-macros\"\u003eView Docs\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-Replies:\u003c/strong\u003e Include a Birdie link in auto-replies (Zendesk Triggers) so customers can provide more detailed explanations via video.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-auto-reply\"\u003eView Docs\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent Signatures:\u003c/strong\u003e Add a Birdie link to agent email signatures to encourage screen recordings.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/agent-signature\"\u003eView Docs\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI Agents:\u003c/strong\u003e Enhance Zendesk AI bots with Birdie links. Example workflow:\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eIF\u003c/strong\u003e customer reports a bug, \u003cstrong\u003eTHEN\u003c/strong\u003e request a screen recording.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/ai-agents\"\u003eView Docs\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsole Logs \u0026amp; Network Activity:\u003c/strong\u003e Capture detailed logs alongside screen recordings for deeper insights.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://docs.birdie.so/birdie-docs/screen-recording/capture-console-logs-and-network-requests\"\u003eView Docs\u003c/a\u003e  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003e3. \u003cstrong\u003eNeed Help?\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eBirdie is quick and easy to set up, but we are here if you need assistance at any step.  \u003c/p\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows\"\u003eHelp Center\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n Contact us at \u003ca href=\"mailto:support@birdie.so\"\u003esupport@birdie.so\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Birdie is trusted by 2,500+ leading support teams. \n\n Help customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how:\n\n##### SCREEN RECORDING\n\n* **Request Screen Recordings from Customers**  \nSkip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.\n\n* **Capture Console Logs and Network Requests**  \nAutomatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.\n\n* **Integrate Birdie into every Zendesk Workflow**  \nFrom ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow.\n\n* **Send Screen Recordings to Customers**  \nDeliver crystal-clear guidance by sharing screen recordings with your customers.\n\n* **Birdie SDK**  \nEmbed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk.\n\n##### WHY TEAMS LOVE BIRDIE\n\n*  **No Downloads Required**: Customers record instantly - no installs, no hassle.\n*  **Custom Branding**: Ensure a polished, branded experience.\n*  **Hide Sensitive Data**: Automatically blur sensitive information for compliance and trust.\n*  **Enterprise-Grade Security**: Includes SAML SSO, on-premise options, and customizable data retention policies.\n*  **Proven Results**: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.\n\n##### PRIVACY \u0026 DATA HANDLING\n\nBirdie is designed with security and privacy in mind.\n\n* **Data Collected**  \nBirdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information).\n\n* **Purpose of Processing**  \nThis data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster.\n\n* **Access \u0026 Security**  \nData is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest.\n\n* **Data Control**  \nYou retain full control over your data, including the ability to manage retention policies and delete recordings when needed.\n\nFor more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy\n\nBirdie makes ticket resolution easier, faster, and more efficient for both customers and agents.\n\n Learn more at https://birdie.so.\n For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email support@birdie.so.","raw_installation_instructions":"### Welcome to Birdie for Zendesk!  \n\nFollow these steps to get Birdie up and running seamlessly in Zendesk.\n\n---\n\n#### 1. **Install Birdie**  \n[Click here](https://www.zendesk.com/marketplace/apps/support/452045/screen-recording--cobrowsing-by-birdie/) to install Birdie from the Zendesk Marketplace.  \n\nOnce installed, remind your teammates to **pin Birdie in their Zendesk sidebar** for quick access.\n\n---\n\n#### 2. **Optimize Birdie for Your Workflow**  \nBirdie integrates seamlessly into Zendesk workflows. Here are some advanced setups to unlock its full potential:\n\n- **Ticket Form:** Allow customers to attach a screen recording when submitting a ticket.  \n  [View Docs](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-form)\n\n- **Macros:** Create Zendesk macros that include Birdie links for common workflows.  \n  [View Docs](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-macros)\n\n- **Auto-Replies:** Include a Birdie link in auto-replies (Zendesk Triggers) so customers can provide more detailed explanations via video.  \n  [View Docs](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/zendesk-auto-reply)\n\n- **Agent Signatures:** Add a Birdie link to agent email signatures to encourage screen recordings.  \n  [View Docs](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/screen-recording/agent-signature)\n\n- **AI Agents:** Enhance Zendesk AI bots with Birdie links. Example workflow:  \n  **IF** customer reports a bug, **THEN** request a screen recording.  \n  [View Docs](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/ai-agents)\n\n- **Console Logs \u0026 Network Activity:** Capture detailed logs alongside screen recordings for deeper insights.  \n  [View Docs](https://docs.birdie.so/birdie-docs/screen-recording/capture-console-logs-and-network-requests)  \n\n---\n\n#### 3. **Need Help?**  \nBirdie is quick and easy to set up, but we are here if you need assistance at any step.  \n\n Check out our [Help Center](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows)  \n Contact us at [support@birdie.so](mailto:support@birdie.so)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://452045.apps.zdusercontent.com/452045/assets/1786959545-ea8770f132c7cc5cfc3d0b024b5bd0ce/support/logo-small.png","large_icon":"https://452045.apps.zdusercontent.com/452045/assets/1786959545-ea8770f132c7cc5cfc3d0b024b5bd0ce/support/logo.png","screenshots":["https://452045.apps.zdusercontent.com/452045/assets/1786959545-ea8770f132c7cc5cfc3d0b024b5bd0ce/support/screenshot-0.png","https://452045.apps.zdusercontent.com/452045/assets/1786959545-ea8770f132c7cc5cfc3d0b024b5bd0ce/support/screenshot-1.png","https://452045.apps.zdusercontent.com/452045/assets/1786959545-ea8770f132c7cc5cfc3d0b024b5bd0ce/support/screenshot-2.png"],"installation_count":174},{"id":456848,"name":"Help Center Export","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":17,"average":5,"count":{"5":17,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ZJPDRTDD43","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-10T09:14:56Z","updated_at":"2026-03-03T22:31:10Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2021-05-10T09:14:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/zendesk-kb-export?utm_medium=marketplace\u0026utm_source=help_center_export"},"location_names":[],"last_update_time":"2026-03-03T22:31:06Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-kb-export?utm_medium=marketplace\u0026utm_source=help_center_export","short_description":"Simple CSV export of help center articles with broken links and images","long_description":"\u003cp\u003e\u003cstrong\u003eHelp Center Export\u003c/strong\u003e by Swifteq is a free, user-friendly tool designed to streamline the management of your Zendesk Help Center. \u003c/p\u003e\n\n\u003cp\u003eThis app makes it effortless to export and share your Zendesk knowledge base (KB) content — saving you time and helping you deliver content anywhere, anytime. \u003c/p\u003e\n\n\u003cp\u003eWhether you’re creating backups, distributing guides, or archiving essential information, Help Center Export is your one-stop solution. \u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures: What Makes Help Center Export a Must-Have?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eComprehensive CSV Export\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSeamlessly export all your Zendesk Help Center articles, including metadata such as titles, sections, links, labels, and updated times, into a single CSV file for easy analysis. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eQuick and Easy Article Exports\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eExport your entire Knowledge Base in just a few clicks. Say goodbye to time-consuming manual processes! \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Export.jpg\" alt=\"Screenshot of Help Center Export\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBroken Link Detection\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomatically identify and export various types of broken links—including internal, external, images, and videos—ensuring your help center remains reliable and user-friendly. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSupport for Multiple Languages\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eManage and export articles across different languages within your Zendesk Help Center, catering to a diverse customer base. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eData Security Assurance\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour data is accessed securely via Zendesk\u0026#39;s API, with all information removed automatically after the export is generated, ensuring your content remains protected. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEffortless Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe app integrates directly with your Zendesk platform, allowing for secure and efficient data access without disrupting your existing workflows. \u003c/p\u003e\n\n\u003ch2\u003eBenefits: Why Choose Help Center Export?\u003c/h2\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eTime-Saving Efficiency\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eQuickly obtain a holistic view of your help center\u0026#39;s content, enabling you to plan audits, updates, or revamps without the need for manual data collection. \u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eImproved Content Quality\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy detecting and addressing broken links and images, you enhance the reliability and professionalism of your help center, leading to a better user experience.  \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eEnhanced Decision-Making\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAccess to detailed article metadata in one place allows you to make informed decisions regarding content updates, restructuring, or optimization strategies. \u003c/p\u003e\n\n\u003cp\u003e🌍 \u003cstrong\u003eIncreased Accessibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eProvide offline access to your Knowledge Base, enabling users to find the information they need anytime, anywhere. \u003c/p\u003e\n\n\u003cp\u003e🔄 \u003cstrong\u003eMaintain Workflow Efficiency\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIntegrate smoothly into your Zendesk workflow so your support teams can focus on what matters most—helping customers. \u003c/p\u003e\n\n\u003cp\u003e🔐 \u003cstrong\u003ePeace of Mind with Backups\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSafeguard your content with regular backups to ensure you never lose important knowledge base data. \u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003eBetter Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eExported data can be shared across teams, facilitating collaborative efforts in content management, quality assurance, and customer support. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost-Effective Solution\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAs a 100% free tool, Help Center Export provides valuable insights and functionalities without impacting your budget, making it an ideal choice for businesses of all sizes. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eSecure Data Management\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eRest easy knowing your exported data is handled with care, ensuring compliance with privacy and security standards. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet started in few easy steps\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-kb-export\"\u003eswifteq.com/zendesk-kb-export\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to load your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee or two ☕️\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet the export in your email inbox. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eStart your free export today and take the first step towards a more organized and reliable Help Center.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Help Center Export processes help center data only and does not store customer or ticket data. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-kb-export\"\u003e\u003cstrong\u003e👉 Start Using Help Center Export Today!\u003c/strong\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Export.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-kb-export\"\u003eswifteq.com/zendesk-kb-export\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to load your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee or two ☕️\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet the export in your email inbox.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Help Center Export** by Swifteq is a free, user-friendly tool designed to streamline the management of your Zendesk Help Center. \n\n This app makes it effortless to export and share your Zendesk knowledge base (KB) content — saving you time and helping you deliver content anywhere, anytime. \n\n Whether you’re creating backups, distributing guides, or archiving essential information, Help Center Export is your one-stop solution. \n\n## **Features: What Makes Help Center Export a Must-Have?** \n\n\n✅ **Comprehensive CSV Export** \n\n Seamlessly export all your Zendesk Help Center articles, including metadata such as titles, sections, links, labels, and updated times, into a single CSV file for easy analysis. \n\n✅ **Quick and Easy Article Exports** \n\n Export your entire Knowledge Base in just a few clicks. Say goodbye to time-consuming manual processes! \n\n![Screenshot of Help Center Export](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Export.jpg)\n\n✅ **Broken Link Detection** \n\n Automatically identify and export various types of broken links—including internal, external, images, and videos—ensuring your help center remains reliable and user-friendly. \n\n✅ **Support for Multiple Languages** \n\n Manage and export articles across different languages within your Zendesk Help Center, catering to a diverse customer base. \n\n✅ **Data Security Assurance** \n\n Your data is accessed securely via Zendesk's API, with all information removed automatically after the export is generated, ensuring your content remains protected. \n\n✅ **Effortless Integration** \n\n  The app integrates directly with your Zendesk platform, allowing for secure and efficient data access without disrupting your existing workflows. \n\n## Benefits: Why Choose Help Center Export? \n\n\n ⏱️ **Time-Saving Efficiency** \n\n Quickly obtain a holistic view of your help center's content, enabling you to plan audits, updates, or revamps without the need for manual data collection. \n\n 🔍 **Improved Content Quality** \n\n By detecting and addressing broken links and images, you enhance the reliability and professionalism of your help center, leading to a better user experience.  \n\n 📈 **Enhanced Decision-Making** \n\n Access to detailed article metadata in one place allows you to make informed decisions regarding content updates, restructuring, or optimization strategies. \n\n 🌍 **Increased Accessibility** \n\n  Provide offline access to your Knowledge Base, enabling users to find the information they need anytime, anywhere. \n\n 🔄 **Maintain Workflow Efficiency** \n\n Integrate smoothly into your Zendesk workflow so your support teams can focus on what matters most—helping customers. \n\n 🔐 **Peace of Mind with Backups** \n\n Safeguard your content with regular backups to ensure you never lose important knowledge base data. \n\n 🤝 **Better Team Collaboration** \n\n Exported data can be shared across teams, facilitating collaborative efforts in content management, quality assurance, and customer support. \n\n 💰 **Cost-Effective Solution** \n\n As a 100% free tool, Help Center Export provides valuable insights and functionalities without impacting your budget, making it an ideal choice for businesses of all sizes. \n\n 🔒 **Secure Data Management** \n\n Rest easy knowing your exported data is handled with care, ensuring compliance with privacy and security standards. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **Get started in few easy steps**\n\n1. Sign up for an account at [swifteq.com/zendesk-kb-export](https://www.swifteq.com/zendesk-kb-export)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to load your kb articles only.\n\n1. Go for a coffee or two ☕️\n\n1. Get the export in your email inbox. \n\n**Support and Resources:**\n\n For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Help Center Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Start your free export today and take the first step towards a more organized and reliable Help Center.\n\n**Data Privacy:** Help Center Export processes help center data only and does not store customer or ticket data. For more details, visit swifteq.com/data-zendesk-apps\n\n [**👉 Start Using Help Center Export Today!**](https://www.swifteq.com/zendesk-kb-export) \n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Export.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for an account at [swifteq.com/zendesk-kb-export](https://www.swifteq.com/zendesk-kb-export)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to load your kb articles only.\n\n1. Go for a coffee or two ☕️\n\n1. Get the export in your email inbox.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://456848.apps.zdusercontent.com/456848/assets/1772178192-b4202cc0b57f1817bb238e9feca15469/logo-small.png","large_icon":"https://456848.apps.zdusercontent.com/456848/assets/1772178192-b4202cc0b57f1817bb238e9feca15469/logo.png","screenshots":["https://456848.apps.zdusercontent.com/456848/assets/1772178192-b4202cc0b57f1817bb238e9feca15469/screenshot-0.png","https://456848.apps.zdusercontent.com/456848/assets/1772178192-b4202cc0b57f1817bb238e9feca15469/screenshot-1.png","https://456848.apps.zdusercontent.com/456848/assets/1772178192-b4202cc0b57f1817bb238e9feca15469/screenshot-2.png"],"installation_count":0},{"id":457551,"name":"Macro Manager by LEAFWORKS","state":"published","version":"2.3.1","framework_version":"2.0","parameters":[{"id":1310350,"app_id":457551,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-10T18:59:41Z","updated_at":"2021-05-10T18:59:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1990201,"app_id":457551,"name":"testTicketId","kind":"text","required":false,"position":1,"created_at":"2022-05-12T17:40:13Z","updated_at":"2022-05-12T17:40:13Z","default_value":"100","secure":false,"scopes":null,"options":null}],"plans":[{"id":2269,"entity_id":457551,"app_id":457551,"amount":19900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":164,"cost_type":"CostOneOff","active":true,"created_at":"2021-05-10T18:59:43.000Z","updated_at":"2021-05-10T18:59:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":4,"4":1,"1":0,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-10T18:59:40Z","updated_at":"2025-11-18T20:31:35Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[2,7],"date_published":"2021-05-10T18:59:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2025-11-18T20:31:29Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Macro Manager app to bulk import/export your macros and preview dynamic content","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eZendesk macros easily manageable with the Macro Manager app\u003c/h2\u003e\n\n\u003cp\u003eZendesk macros are very powerful when it comes to streamlining your Zendesk workflow. By creating macros in Zendesk for your recurring customer support requests, you can save your agents a lot of time. Macros eliminate the need to manually respond to different customers that have the same support request.\u003c/p\u003e\n\n\u003ch2\u003e🚀 Why the Macro Manager App is a Game Changer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOrganize macros efficiently:\u003c/strong\u003e Select and edit multiple Zendesk macros at the same time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage macros in bulk:\u003c/strong\u003e Activate, delete, import and export multiple macros simultaneously.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick content editing:\u003c/strong\u003e Edit, preview, and test your macro dynamic content in different languages on-the-fly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e💡 \u003cem\u003eReady to easily manage macros in Zendesk?\u003c/em\u003e \u003cstrong\u003eTry the Macro Manager app now!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy is managing macros in Zendesk easier with the app?\u003c/h2\u003e\n\n\u003cp\u003eThe Macro Manager app allows you to perform bulk imports or exports macros in Zendesk, bulk activate or delete macros and test your dynamic content on-the-fly in different languages. Whether you just started using Zendesk as your main ticketing software, or you need to transfer data from one Zendesk instance to another - the Macro Manager app saves your agents hours of manual work.\u003c/p\u003e\n\n\u003ch2\u003eCore features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExport macros\u003c/strong\u003e in Excel file format\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImport macros\u003c/strong\u003e from an Excel file\u003c/li\u003e\n\u003cli\u003ePreview macro comments and \u003cstrong\u003edebug dynamic content in multiple languages\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eReview \u003cstrong\u003edynamic content\u003c/strong\u003e placeholders used \u003cstrong\u003einside specific macros\u003c/strong\u003e and directly change the dynamic content on one page\u003c/li\u003e\n\u003cli\u003eEnhanced \u003cstrong\u003esearch\u003c/strong\u003e for macros via \u003cstrong\u003e\u0026#39;name\u0026#39; and \u0026#39;Dynamic Content\u0026#39;\u003c/strong\u003e values\u003c/li\u003e\n\u003cli\u003eExamine actions that macros will perform in tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eCheck out our short \u003cstrong\u003e\u003ca href=\"https://support.leafworks.de/hc/en-us/articles/4402865324562-How-to-import-your-macros\"\u003eGuide article\u003c/a\u003e\u003c/strong\u003e in order to import macros easily.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## Zendesk macros easily manageable with the Macro Manager app\r\n\r\nZendesk macros are very powerful when it comes to streamlining your Zendesk workflow. By creating macros in Zendesk for your recurring customer support requests, you can save your agents a lot of time. Macros eliminate the need to manually respond to different customers that have the same support request.\r\n\r\n## 🚀 Why the Macro Manager App is a Game Changer\r\n\r\n- **Organize macros efficiently:** Select and edit multiple Zendesk macros at the same time\r\n- **Manage macros in bulk:** Activate, delete, import and export multiple macros simultaneously.\r\n- **Quick content editing:** Edit, preview, and test your macro dynamic content in different languages on-the-fly.\r\n\r\n💡 _Ready to easily manage macros in Zendesk?_ **Try the Macro Manager app now!**\r\n\r\n## Why is managing macros in Zendesk easier with the app?\r\n\r\nThe Macro Manager app allows you to perform bulk imports or exports macros in Zendesk, bulk activate or delete macros and test your dynamic content on-the-fly in different languages. Whether you just started using Zendesk as your main ticketing software, or you need to transfer data from one Zendesk instance to another - the Macro Manager app saves your agents hours of manual work.\r\n\r\n## Core features\r\n\r\n- **Export macros** in Excel file format\r\n- **Import macros** from an Excel file\r\n- Preview macro comments and **debug dynamic content in multiple languages**\r\n- Review **dynamic content** placeholders used **inside specific macros** and directly change the dynamic content on one page\r\n- Enhanced **search** for macros via **'name' and 'Dynamic Content'** values\r\n- Examine actions that macros will perform in tickets\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nCheck out our short **[Guide article](https://support.leafworks.de/hc/en-us/articles/4402865324562-How-to-import-your-macros)** in order to import macros easily.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://457551.apps.zdusercontent.com/457551/assets/1763369393-216ef95a4dfc267d82bb52c2eaa4c50c/logo-small.png","large_icon":"https://457551.apps.zdusercontent.com/457551/assets/1763369393-216ef95a4dfc267d82bb52c2eaa4c50c/logo.png","screenshots":["https://457551.apps.zdusercontent.com/457551/assets/1763369393-216ef95a4dfc267d82bb52c2eaa4c50c/screenshot-0.png","https://457551.apps.zdusercontent.com/457551/assets/1763369393-216ef95a4dfc267d82bb52c2eaa4c50c/screenshot-1.png","https://457551.apps.zdusercontent.com/457551/assets/1763369393-216ef95a4dfc267d82bb52c2eaa4c50c/screenshot-2.png"],"installation_count":63},{"id":457680,"name":"Yext Search","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":1310544,"app_id":457680,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-10T21:02:13Z","updated_at":"2021-05-10T21:02:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1310543,"app_id":457680,"name":"Answers Experience Production URL","kind":"text","required":true,"position":1,"created_at":"2021-05-10T21:02:12Z","updated_at":"2021-05-10T21:02:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2049537,"app_id":457680,"name":"Auto Populate Search Bar","kind":"checkbox","required":false,"position":2,"created_at":"2022-06-29T16:37:13Z","updated_at":"2022-06-29T16:37:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2528446,"app_id":457680,"name":"authorizedSearch","kind":"checkbox","required":false,"position":3,"created_at":"2023-06-20T22:22:45Z","updated_at":"2023-06-20T22:22:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2528447,"app_id":457680,"name":"signingKey","kind":"text","required":false,"position":4,"created_at":"2023-06-20T22:22:45Z","updated_at":"2023-06-20T22:22:45Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2528448,"app_id":457680,"name":"signingKeyId","kind":"text","required":false,"position":5,"created_at":"2023-06-20T22:22:45Z","updated_at":"2023-06-20T22:22:45Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2528449,"app_id":457680,"name":"visitorAnalytics","kind":"checkbox","required":false,"position":6,"created_at":"2023-06-20T22:22:45Z","updated_at":"2023-06-20T22:22:45Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":2270,"entity_id":457680,"app_id":457680,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-10T21:02:15.000Z","updated_at":"2021-05-10T21:02:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#8BBDB1","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-10T21:02:11Z","updated_at":"2025-04-04T00:06:41Z","terms_conditions_url":null,"app_organization":{"id":1082,"name":"Yext","email":"support@yext.com","website":"www.yext.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,2],"date_published":"2021-05-10T21:02:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.yext.com/platform/answers"},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2023-06-20T22:22:41Z","owner_id":269519,"author_name":"Yext","author_email":"support@yext.com","author_url":"https://help.yext.com/hc/en-us?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing\u0026mktg=app\u0026utm_term=text","short_description":"Simplify self-service with a world-class search experience that delivers direct answers within Zendesk.","long_description":"\u003cp\u003eWith Yext Search, support leaders can empower their agents to drive faster case resolution that increases customer loyalty and satisfaction. By automatically populating the agent\u0026#39;s search experience with the ticket subject line, Yext Search uses natural language understanding to interpret customers\u0026#39; intent and deliver contextually relevant direct answers for agents to efficiently resolve cases. Get started here and supercharge your search in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWith just a few clicks, Yext Search (try it for free \u003ca href=\"https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text\"\u003ehere\u003c/a\u003e):\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eServes direct answers to agents instead of long-form articles or blue links, powered by Yext\u0026#39;s multiple search algorithms, including Extractive Question Answering (QA), which pulls exact answers from within a document or article and surfaces it as a rich snippet\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplays content in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbeds both search queries and FAQs in vector space and uses a Semantic Text Search algorithm to determine the most relevant FAQs—no synonyms required!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracks the savings associated with case deflection and identifies content gaps that need to be addressed. Automatically groups similar searches, even if they contain different query phrasings, to improve search at scale\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUses machine learning to automatically rerank results based on what has previously resolved cases before\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKey Benefits:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIncrease agent productivity\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease customer loyalty and satisfaction \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecrease average handles times\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduce agent attrition\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduce internal information silos\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Yext Search app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial \u003ca href=\"https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text\"\u003ehere\u003c/a\u003e and get started building your Answers experience!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor Zendesk users with an Answers experience, follow the guide for \u003ca href=\"https://hitchhikers.yext.com/guides/integrating-zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=Integrations\u0026utm_content=listing+\u0026mktg=app\u0026utm_term=text\"\u003eIntegrating Zendesk\u003c/a\u003e on our Hitchhikers site.\u003c/p\u003e\n\n\u003cp\u003eThe Yext Search app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial \u003ca href=\"https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text\"\u003ehere\u003c/a\u003e and get started building your Answers experience!\u003c/p\u003e\n","raw_long_description":"With Yext Search, support leaders can empower their agents to drive faster case resolution that increases customer loyalty and satisfaction. By automatically populating the agent's search experience with the ticket subject line, Yext Search uses natural language understanding to interpret customers' intent and deliver contextually relevant direct answers for agents to efficiently resolve cases. Get started here and supercharge your search in Zendesk.\n\nWith just a few clicks, Yext Search (try it for free [here](https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text)):\n\n* Serves direct answers to agents instead of long-form articles or blue links, powered by Yext's multiple search algorithms, including Extractive Question Answering (QA), which pulls exact answers from within a document or article and surfaces it as a rich snippet\n\n* Displays content in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval\n\n* Embeds both search queries and FAQs in vector space and uses a Semantic Text Search algorithm to determine the most relevant FAQs—no synonyms required!\n\n* Tracks the savings associated with case deflection and identifies content gaps that need to be addressed. Automatically groups similar searches, even if they contain different query phrasings, to improve search at scale\n\n* Uses machine learning to automatically rerank results based on what has previously resolved cases before\n\nKey Benefits:\n\n* Increase agent productivity\n\n* Increase customer loyalty and satisfaction \n\n* Decrease average handles times\n\n* Reduce agent attrition\n\n* Reduce internal information silos\n\nThe Yext Search app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial [here](https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing \u0026mktg=app\u0026utm_term=text) and get started building your Answers experience!","raw_installation_instructions":"For Zendesk users with an Answers experience, follow the guide for [Integrating Zendesk](https://hitchhikers.yext.com/guides/integrating-zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=Integrations\u0026utm_content=listing+\u0026mktg=app\u0026utm_term=text) on our Hitchhikers site.\n\nThe Yext Search app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial [here](https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text) and get started building your Answers experience!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://457680.apps.zdusercontent.com/457680/assets/1686873821-06e910f0482d423aa89e646f4cfb3639/logo-small.png","large_icon":"https://457680.apps.zdusercontent.com/457680/assets/1686873821-06e910f0482d423aa89e646f4cfb3639/logo.png","screenshots":["https://457680.apps.zdusercontent.com/457680/assets/1686873821-06e910f0482d423aa89e646f4cfb3639/screenshot-0.png","https://457680.apps.zdusercontent.com/457680/assets/1686873821-06e910f0482d423aa89e646f4cfb3639/screenshot-1.png","https://457680.apps.zdusercontent.com/457680/assets/1686873821-06e910f0482d423aa89e646f4cfb3639/screenshot-2.png"],"installation_count":11},{"id":465786,"name":"Article Import \u0026 Export ","state":"published","version":"1.6.1","framework_version":"2.0","parameters":[{"id":1326174,"app_id":465786,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-18T04:42:01Z","updated_at":"2021-05-18T04:42:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3696282,"app_id":465786,"name":"use_multi_brands","kind":"checkbox","required":false,"position":1,"created_at":"2026-06-26T04:48:37Z","updated_at":"2026-06-26T04:48:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2276,"entity_id":465786,"app_id":465786,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-05-18T04:42:02.000Z","updated_at":"2021-05-18T04:42:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6101,"entity_id":465786,"app_id":465786,"amount":6000,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RirrnEJGgThM6PnrNTFMkcg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1739,"cost_type":"CostStripe","active":true,"created_at":"2026-08-22T05:19:38.000Z","updated_at":"2026-08-22T05:19:38.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-18T04:41:58Z","updated_at":"2026-08-22T05:21:02Z","terms_conditions_url":null,"app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-22T05:21:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-22T05:19:36Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Import/Export Guide articles in CSV format.","long_description":"\u003cp\u003eAllows importing and exporting of multiple Guide articles at once. Exported article will be CSV format, which allows editing and sorting of multiple articles. Import allows creation of new article as well as overwriting on existing articles by using the same article IDs.\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003cbr\u003e\n- Export Guide Articles in CSV format.\u003cbr\u003e\n- Import Guide Articles to create new or overwrite with CSV.\u003cbr\u003e\n- Import can be done with exported CSV or designated template.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003cp\u003e1.Choose Keyword, Brand, Category, Section, and Label of the desired articles to export. If more than one articles meet the search criteria, they will be added as new lines in a CSV file. Blank template is also available in Import tab.\u003c/p\u003e\n\n\u003cp\u003e2.Edit CSV file as needed. Leave Article ID blank to add them as new articles. Otherwise, enter correct article ID to overwrite the  exisiting articles. Entering wrong article ID, selection of inconsistent or non-existing values, and/or leaving required parameters blank will result in failure of import.\u003c/p\u003e\n\n\u003cp\u003e3.Select the CSV file in Import tab and click Data Import. If the CSV file has incorrect entry, error message will be displayed and importing will be denied.\u003c/p\u003e\n\n\u003cp\u003eFor more information regarding each parameters in CSV or troubleshooting, please see the link below:\u003cbr\u003e\n\u003ccode class=\"html\"\u003e\u0026lt;link\u0026gt;\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eーー\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., as the one and only Master Implementation Partner in Japan/APAC, provides various services including License Sales, Consulting, Implementation Support, System Integration, App Development and many more.\u003c/p\u003e\n\n\u003cp\u003eーー\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e*The only language supported by this app is Japanese. Our apologies for the inconvenience. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking installation button in the Zendesk Marketplace.\u003c/p\u003e\n","raw_long_description":"Allows importing and exporting of multiple Guide articles at once. Exported article will be CSV format, which allows editing and sorting of multiple articles. Import allows creation of new article as well as overwriting on existing articles by using the same article IDs.\n\nFeatures:\n- Export Guide Articles in CSV format.\n- Import Guide Articles to create new or overwrite with CSV.\n- Import can be done with exported CSV or designated template.\n\nSetting:\n\n1.Choose Keyword, Brand, Category, Section, and Label of the desired articles to export. If more than one articles meet the search criteria, they will be added as new lines in a CSV file. Blank template is also available in Import tab.\n\n2.Edit CSV file as needed. Leave Article ID blank to add them as new articles. Otherwise, enter correct article ID to overwrite the  exisiting articles. Entering wrong article ID, selection of inconsistent or non-existing values, and/or leaving required parameters blank will result in failure of import.\n\n3.Select the CSV file in Import tab and click Data Import. If the CSV file has incorrect entry, error message will be displayed and importing will be denied.\n\nFor more information regarding each parameters in CSV or troubleshooting, please see the link below:\n\u003clink\u003e\n\n\nーー\n\neclect Inc., as the one and only Master Implementation Partner in Japan/APAC, provides various services including License Sales, Consulting, Implementation Support, System Integration, App Development and many more.\n\nーー\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of service below.\n\n[Terms of service(JPN)](https://eclect.co.jp/files/terms_for_zendesk.pdf)\n\n*The only language supported by this app is Japanese. Our apologies for the inconvenience. \n","raw_installation_instructions":"Install the application by clicking installation button in the Zendesk Marketplace.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://465786.apps.zdusercontent.com/465786/assets/1786584098-6672d9675a4d6e2fc96e1bfc7ea49531/logo-small.png","large_icon":"https://465786.apps.zdusercontent.com/465786/assets/1786584098-6672d9675a4d6e2fc96e1bfc7ea49531/logo.png","screenshots":["https://465786.apps.zdusercontent.com/465786/assets/1786584098-6672d9675a4d6e2fc96e1bfc7ea49531/screenshot-0.png","https://465786.apps.zdusercontent.com/465786/assets/1786584098-6672d9675a4d6e2fc96e1bfc7ea49531/screenshot-1.png","https://465786.apps.zdusercontent.com/465786/assets/1786584098-6672d9675a4d6e2fc96e1bfc7ea49531/screenshot-2.png"],"installation_count":103},{"id":465787,"name":"Macro Import \u0026 Export","state":"published","version":"1.2.3","framework_version":"2.0","parameters":[{"id":1326176,"app_id":465787,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-18T04:43:09Z","updated_at":"2021-05-18T04:43:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1326175,"app_id":465787,"name":"use_custom_field_name","kind":"checkbox","required":false,"position":1,"created_at":"2021-05-18T04:43:09Z","updated_at":"2021-05-18T04:43:09Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":2277,"entity_id":465787,"app_id":465787,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-05-18T04:43:11.000Z","updated_at":"2021-05-18T04:43:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6099,"entity_id":465787,"app_id":465787,"amount":6000,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RirbJEJGgThM6Pn60MISIkJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1737,"cost_type":"CostStripe","active":true,"created_at":"2026-08-22T05:19:28.000Z","updated_at":"2026-08-22T05:19:28.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-18T04:43:07Z","updated_at":"2026-08-22T05:25:07Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-22T05:25:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-22T05:19:26Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Import and export macros in CSV format.","long_description":"\u003cp\u003eThis app allows importing and exporting of multiple macros at once. Exported macros will be in CSV format, which allows editing and sorting of multiple macros. Import allows creation of new macros as well as making modifications to existing macros by using the same macro IDs.\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eExport Macros in CSV format.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport Macros to create new or overwrite with CSV.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport can be done with exported CSV or a designated template.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eYou may select parameters in the export tabs to filter which macros to export. Leave them blank to export all macros in the account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit the CSV file as needed. Leave Macro IDs blank to add them as new macros. Otherwise, enter the correct Macro IDs to overwrite the existing macros. Other parameters in the CSV file must be entered correctly. Entering wrong Macro IDs, selection of inconsistent or non-existing values, and/or leaving required parameters blank will result in failure of import.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the CSV file in the Import tab and click Data Import. If the CSV file has an incorrect entry, an error message will be displayed and importing will be denied.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet custom field title to be output on the first line of CSV file. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"This app allows importing and exporting of multiple macros at once. Exported macros will be in CSV format, which allows editing and sorting of multiple macros. Import allows creation of new macros as well as making modifications to existing macros by using the same macro IDs.\n\nFeatures:\n\n- Export Macros in CSV format.\n\n- Import Macros to create new or overwrite with CSV.\n\n- Import can be done with exported CSV or a designated template.\n\nSetting:\n\n\n1. You may select parameters in the export tabs to filter which macros to export. Leave them blank to export all macros in the account.\n\n2. Edit the CSV file as needed. Leave Macro IDs blank to add them as new macros. Otherwise, enter the correct Macro IDs to overwrite the existing macros. Other parameters in the CSV file must be entered correctly. Entering wrong Macro IDs, selection of inconsistent or non-existing values, and/or leaving required parameters blank will result in failure of import.\n\n3. Select the CSV file in the Import tab and click Data Import. If the CSV file has an incorrect entry, an error message will be displayed and importing will be denied.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set custom field title to be output on the first line of CSV file. (Optional)\n\n3. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://465787.apps.zdusercontent.com/465787/assets/1786584558-1458aa27f3d9606a88d52377b970116f/logo-small.png","large_icon":"https://465787.apps.zdusercontent.com/465787/assets/1786584558-1458aa27f3d9606a88d52377b970116f/logo.png","screenshots":["https://465787.apps.zdusercontent.com/465787/assets/1786584558-1458aa27f3d9606a88d52377b970116f/screenshot-0.png","https://465787.apps.zdusercontent.com/465787/assets/1786584558-1458aa27f3d9606a88d52377b970116f/screenshot-1.png","https://465787.apps.zdusercontent.com/465787/assets/1786584558-1458aa27f3d9606a88d52377b970116f/screenshot-2.png"],"installation_count":14},{"id":465788,"name":"Primary-From Address Swapper","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":1326177,"app_id":465788,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-18T04:44:04Z","updated_at":"2021-05-18T04:44:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2278,"entity_id":465788,"app_id":465788,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-05-18T04:44:05.000Z","updated_at":"2021-05-18T04:44:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5226,"entity_id":465788,"app_id":465788,"amount":300,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Rirj9EJGgThM6Pnwsy9UKkg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1551,"cost_type":"CostStripe","active":true,"created_at":"2025-07-31T20:11:01.000Z","updated_at":"2025-07-31T20:11:01.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-18T04:44:02Z","updated_at":"2026-06-27T19:54:10Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3],"date_published":"2025-09-22T18:25:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-27T19:54:06Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Change user's primary-address to from-address with this application.","long_description":"\u003cp\u003eSwap the main address of end-user with alternative address when replying to a message with an alternative address. Any response by the agent thereafter will be sent to the swapped, alternative address which will replace the main address in the member account information. The original main address will be stored as an alternative address.\u003c/p\u003e\n\n\u003cp\u003eAny potential alternative addresses should be registered for the same user beforehand in order for the app to function.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://eclect.co.jp/service/2785\"\u003eClick here for the app introduction page.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eSwap will be performed as public reply is being made. The email address will not change at the time of receiving.\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any personal information or other data from users.\u003c/p\u003e\n\n\u003cp\u003eIt is used solely for the purpose of reading the [User] information stored in Zendesk and modifying it when necessary.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace and select your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Swap the main address of end-user with alternative address when replying to a message with an alternative address. Any response by the agent thereafter will be sent to the swapped, alternative address which will replace the main address in the member account information. The original main address will be stored as an alternative address.\n\nAny potential alternative addresses should be registered for the same user beforehand in order for the app to function.\n\n[Click here for the app introduction page.](https://eclect.co.jp/service/2785)\n\nSwap will be performed as public reply is being made. The email address will not change at the time of receiving.\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\n--\n\nThis app does not collect any personal information or other data from users.\n\nIt is used solely for the purpose of reading the [User] information stored in Zendesk and modifying it when necessary.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace and select your Zendesk account.\n\nFrom Zendesk Admin Center, fill in the required fields and click 'Install'.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://465788.apps.zdusercontent.com/465788/assets/1782373195-e5a3cbba2ac68a21d3c5a4d20bdca9a6/logo-small.png","large_icon":"https://465788.apps.zdusercontent.com/465788/assets/1782373195-e5a3cbba2ac68a21d3c5a4d20bdca9a6/logo.png","screenshots":["https://465788.apps.zdusercontent.com/465788/assets/1782373195-e5a3cbba2ac68a21d3c5a4d20bdca9a6/screenshot-0.png","https://465788.apps.zdusercontent.com/465788/assets/1782373195-e5a3cbba2ac68a21d3c5a4d20bdca9a6/screenshot-1.png","https://465788.apps.zdusercontent.com/465788/assets/1782373195-e5a3cbba2ac68a21d3c5a4d20bdca9a6/screenshot-2.png"],"installation_count":14},{"id":465789,"name":"Clipboard","state":"published","version":"1.2.4","framework_version":"2.0","parameters":[{"id":1326178,"app_id":465789,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-18T04:44:39Z","updated_at":"2021-05-18T04:44:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1512159,"app_id":465789,"name":"use_ticket_sidebar","kind":"checkbox","required":false,"position":1,"created_at":"2021-08-18T16:29:58Z","updated_at":"2021-08-18T16:29:58Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1966892,"app_id":465789,"name":"clear_comment_after_save","kind":"checkbox","required":false,"position":2,"created_at":"2022-04-19T18:48:20Z","updated_at":"2022-04-19T18:48:20Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2279,"entity_id":465789,"app_id":465789,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-18T04:44:41.000Z","updated_at":"2021-05-18T04:44:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-18T04:44:38Z","updated_at":"2026-07-16T04:11:57Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[10,3,4],"date_published":"2022-09-08T16:32:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-16T04:11:52Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Temporarily save comments to a ticket field","long_description":"\u003cp\u003eTemporarily saves the content entered in the comment field to a dedicated ticket field.\u003c/p\u003e\n\n\u003cp\u003eClick the icon below the input field to save, paste, or delete the content.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace and select your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Enable \u0026quot;Show the app in the ticket sidebar\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Enable \u0026quot;Clear comment area after saving\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Temporarily saves the content entered in the comment field to a dedicated ticket field.\n\nClick the icon below the input field to save, paste, or delete the content.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace and select your Zendesk account.\n\nFrom Zendesk Admin Center, fill in the required fields and click 'Install'.\n\nSetting:\n\n\n1. (Optional) Enable \"Show the app in the ticket sidebar\".\n\n2. (Optional) Enable \"Clear comment area after saving\".\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://465789.apps.zdusercontent.com/465789/assets/1784098879-8e8f6534501bf9950e92b49cf70d821f/logo-small.png","large_icon":"https://465789.apps.zdusercontent.com/465789/assets/1784098879-8e8f6534501bf9950e92b49cf70d821f/logo.png","screenshots":["https://465789.apps.zdusercontent.com/465789/assets/1784098879-8e8f6534501bf9950e92b49cf70d821f/screenshot-0.png","https://465789.apps.zdusercontent.com/465789/assets/1784098879-8e8f6534501bf9950e92b49cf70d821f/screenshot-1.png","https://465789.apps.zdusercontent.com/465789/assets/1784098879-8e8f6534501bf9950e92b49cf70d821f/screenshot-2.png"],"installation_count":82},{"id":466822,"name":"Userwell","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1328939,"app_id":466822,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-19T07:45:27Z","updated_at":"2021-05-19T07:45:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1328938,"app_id":466822,"name":"userwellToken","kind":"text","required":true,"position":1,"created_at":"2021-05-19T07:45:27Z","updated_at":"2021-05-19T07:45:27Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2281,"entity_id":466822,"app_id":466822,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-19T07:45:31.000Z","updated_at":"2021-05-19T07:45:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-19T07:45:26Z","updated_at":"2025-04-04T00:06:43Z","terms_conditions_url":null,"app_organization":{"id":4821,"name":"userwell","email":"office@userwell.com","website":"https://userwell.com","country_code":"AT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-05-19T07:45:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://userwell.com/pricing-plans"},"location_names":["ticket_sidebar"],"last_update_time":"2021-05-28T17:49:57Z","owner_id":269519,"author_name":"Userwell","author_email":"office@userwell.com","author_url":"https://userwell.com","short_description":"Userwell enables teams to gather and organize feedback in one central place.","long_description":"\u003cp\u003eUserwell is a product feedback management tool that helps you and your team to organize and manage incoming feedback in one central place. \u003c/p\u003e\n\n\u003cp\u003eThe Userwell app for Zendesk will enable your support team to forward incoming support tickets that contain product feedback and link them directly to your Userwell projects. \u003c/p\u003e\n\n\u003cp\u003eThis saves valuable time for your customer-facing teams and prevents valuable feedback from getting lost between your software tools.\u003c/p\u003e\n\n\u003cp\u003eOnce a support ticket has been forwarded to Userwell, it is marked accordingly to avoid double submissions.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eNavigate to your integration settings in Userwell\u003c/li\u003e\n\u003cli\u003eNavigate to the Zendesk integration page\u003c/li\u003e\n\u003cli\u003eGenerate and copy an API token\u003c/li\u003e\n\u003cli\u003eUse the API token for the installation of the Userwell app.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Userwell is a product feedback management tool that helps you and your team to organize and manage incoming feedback in one central place. \n\nThe Userwell app for Zendesk will enable your support team to forward incoming support tickets that contain product feedback and link them directly to your Userwell projects. \n\nThis saves valuable time for your customer-facing teams and prevents valuable feedback from getting lost between your software tools.\n\nOnce a support ticket has been forwarded to Userwell, it is marked accordingly to avoid double submissions.","raw_installation_instructions":"* Navigate to your integration settings in Userwell\n* Navigate to the Zendesk integration page\n* Generate and copy an API token\n* Use the API token for the installation of the Userwell app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://466822.apps.zdusercontent.com/466822/assets/1622203828-c47e30a35f59cf722e7d37735104f755/logo-small.png","large_icon":"https://466822.apps.zdusercontent.com/466822/assets/1622203828-c47e30a35f59cf722e7d37735104f755/logo.png","screenshots":["https://466822.apps.zdusercontent.com/466822/assets/1622203828-c47e30a35f59cf722e7d37735104f755/screenshot-0.png","https://466822.apps.zdusercontent.com/466822/assets/1622203828-c47e30a35f59cf722e7d37735104f755/screenshot-1.png","https://466822.apps.zdusercontent.com/466822/assets/1622203828-c47e30a35f59cf722e7d37735104f755/screenshot-2.png"],"installation_count":1},{"id":468641,"name":"Euphoria Cloud Phone","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1333456,"app_id":468641,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-21T07:29:16Z","updated_at":"2021-05-21T07:29:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1422785,"app_id":468641,"name":"EuphoriaAPIKey","kind":"text","required":true,"position":1,"created_at":"2021-07-07T22:27:52Z","updated_at":"2021-07-08T17:52:58Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2283,"entity_id":468641,"app_id":468641,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-21T07:29:18.000Z","updated_at":"2021-05-21T07:29:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-21T07:29:15Z","updated_at":"2025-04-04T00:06:44Z","terms_conditions_url":null,"app_organization":{"id":4453,"name":"Euphoria Telecom","email":"support@euphoria.co.za","website":"","country_code":"ZA","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2021-05-21T07:29:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.evaluagent.com/pricing-plans"},"location_names":["top_bar"],"last_update_time":"2021-07-08T17:52:54Z","owner_id":269519,"author_name":"Euphoria Telecom","author_email":"support@euphoria.co.za","author_url":"https://euphoria.co.za","short_description":"It allows you to access your Euphoria phone within Zendesk platforms","long_description":"\u003cp\u003eEuphoria Telecom is an innovative business telephone service that offers it\u0026#39;s customers unprecedented control and automated operational efficiencies. By removing complexities associated with traditional analogue business telephone systems, Euphoria\u0026#39;s proprietary cloud-based system has decreased customer telephony costs and added massive business value.\u003c/p\u003e\n\n\u003cp\u003eThis app allows you to extend your Euphoria\u0026#39;s experience within Zendesk by being able to make and receive calls, without having to use another application. We also offer campaign dialing for all our Dialer Agent Extensions.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGet your Euphoria API key on https://tms.euphoria.co.za. by navigating to API \u0026amp; Integration\u0026gt;API Manager\n\n\u003col\u003e\n\u003cli\u003eGet each user\u0026#39;s SIP Username and password by navigating on the TMS to Extensions Manager\u0026gt;Extensions. This will be used once the application is installed on each user\u0026#39;s application. \u003c/li\u003e\n\u003cli\u003eGet your Zendesk API Key as per this guide: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token- \u003c/li\u003e\n\u003cli\u003eInstall the application. \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Euphoria Telecom is an innovative business telephone service that offers it's customers unprecedented control and automated operational efficiencies. By removing complexities associated with traditional analogue business telephone systems, Euphoria's proprietary cloud-based system has decreased customer telephony costs and added massive business value.\n\nThis app allows you to extend your Euphoria's experience within Zendesk by being able to make and receive calls, without having to use another application. We also offer campaign dialing for all our Dialer Agent Extensions.","raw_installation_instructions":"1. Get your Euphoria API key on https://tms.euphoria.co.za. by navigating to API \u0026 Integration\u003eAPI Manager\n 2. Get each user's SIP Username and password by navigating on the TMS to Extensions Manager\u003eExtensions. This will be used once the application is installed on each user's application. \n 3. Get your Zendesk API Key as per this guide: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token- \n 4. Install the application. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://468641.apps.zdusercontent.com/468641/assets/1625711109-51dde6ba8b8cf30b2747422248febfa5/logo-small.png","large_icon":"https://468641.apps.zdusercontent.com/468641/assets/1625711109-51dde6ba8b8cf30b2747422248febfa5/logo.png","screenshots":["https://468641.apps.zdusercontent.com/468641/assets/1625711109-51dde6ba8b8cf30b2747422248febfa5/screenshot-0.png","https://468641.apps.zdusercontent.com/468641/assets/1625711109-51dde6ba8b8cf30b2747422248febfa5/screenshot-1.png","https://468641.apps.zdusercontent.com/468641/assets/1625711109-51dde6ba8b8cf30b2747422248febfa5/screenshot-2.png"],"installation_count":15},{"id":468679,"name":"Ditto","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":1333527,"app_id":468679,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-21T08:29:54Z","updated_at":"2021-05-21T08:29:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1333522,"app_id":468679,"name":"clientkey","kind":"hidden","required":false,"position":1,"created_at":"2021-05-21T08:29:53Z","updated_at":"2021-05-21T08:29:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1333523,"app_id":468679,"name":"clientid","kind":"hidden","required":false,"position":2,"created_at":"2021-05-21T08:29:53Z","updated_at":"2021-05-21T08:29:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1333524,"app_id":468679,"name":"apikey","kind":"hidden","required":false,"position":3,"created_at":"2021-05-21T08:29:53Z","updated_at":"2021-05-21T08:29:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1333525,"app_id":468679,"name":"terms","kind":"checkbox","required":true,"position":4,"created_at":"2021-05-21T08:29:53Z","updated_at":"2021-05-21T08:29:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1333526,"app_id":468679,"name":"setup","kind":"hidden","required":false,"position":5,"created_at":"2021-05-21T08:29:54Z","updated_at":"2021-05-21T08:29:54Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":2284,"entity_id":468679,"app_id":468679,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-21T08:29:57.000Z","updated_at":"2021-05-21T08:29:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-2949348-23","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-21T08:29:50Z","updated_at":"2025-04-04T00:06:44Z","terms_conditions_url":"https://www.digite.com/ditto-terms-of-use/","app_organization":{"id":3816,"name":"Digite Inc.","email":"support@digite.com","website":"https://www.digite.com/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2021-05-21T08:29:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.digite.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2021-07-21T17:56:54Z","owner_id":269519,"author_name":"Digite","author_email":"dittosupport@digite.com","author_url":"https://www.digite.com/","short_description":"Ditto – AI-powered similarity engine","long_description":"\u003cp\u003eDigité provides AI-driven project delivery management solutions based on Agile, Kanban \u0026amp; SAFe® – Scaled Agile Framework. Ditto is one of several AI/ ML based products that Digité has developed.\u003c/p\u003e\n\n\u003cp\u003eDitto is an AI powered similarity engine. It uses various AI/ ML techniques to find similar tickets based on tickets that have been resolved historically. Users can search for similar tickets based on ticket subject or description. Ditto harnesses the power of natural language processing to perform semantic encoding and then uses this to identify tickets of similar meaning. This helps users apply solutions created from historical tickets to new tickets or problems. This helps users leverage collective experience to come to solutions.\u003c/p\u003e\n\n\u003cp\u003eWe provide contextually similar ticket search feature for up to 30000 recent tickets.\u003c/p\u003e\n\n\u003cp\u003eFor demo or queries Contact us at \u003ca href=\"mailto:dittosupport@digite.com\"\u003edittosupport@digite.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eTo know more about us visit us at \u003ca href=\"https://www.digite.com/\"\u003edigite.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/AUBopZ8y_84\"\u003e\u003cimg src=\"https://img.youtube.com/vi/AUBopZ8y_84/0.jpg\" alt=\"Ditto for Zendesk - What is it? \u0026amp; How it works?\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat\u0026#39;s new\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eDitto\u003c/strong\u003e: Capture user feedback on search similarity\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOverview\u003c/strong\u003e: Users can provide feedback ratings and comments over respective search similarity result. These feedbacks are further used in Training models to provide better results.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImpact\u003c/strong\u003e: This will open two way channel of communication between the user and Ditto.\u003c/p\u003e\n\n\u003ch2\u003eFAQ\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: How is Ditto different from a keyword search?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: Ditto builds a personalized model for your company which means that even if a few words are different, it understands you want to see tickets which mean the same thing\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ. How does Ditto help its users?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: Ditto automatically starts searching for similar tickets when you type in a description. This helps agents identify how others addressed similar tickets. This reduces their turnaround time for tickets\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Does Ditto  migrate data?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: Yes. Ditto is training deep learning models and requires data migration onto cloud servers. If you are specifically looking to use DItto but data migration is a concern please contact us at \u003ca href=\"mailto:dittosupport@digite.com\"\u003edittosupport@digite.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: What is on Ditto\u0026#39;s roadmap?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: Upcoming release features including sentiment analysis, operational analytics etc.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: How are you going to handle data deletion?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: We delete ticket data once the user uninstalls Ditto.We are also implementing an option for users to delete data after modelling is complete.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: I like Ditto\u0026#39;s solution but I want it customized to my needs?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA: We would love to hear from you. Drop us a mail at \u003ca href=\"mailto:dittosupport@digite.com\"\u003edittosupport@digite.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLogin as a Zendesk administrator,  Click on Admin Icon \u0026gt; Click on People inside Manage section \u0026gt; Click on any User\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter clicking on any User check the user side bar and follow the instructions to get the API token to start model training.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter model training is completed, admin will get the notification via email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUsers can start using Ditto to find similar tickets\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Digité provides AI-driven project delivery management solutions based on Agile, Kanban \u0026 SAFe® – Scaled Agile Framework. Ditto is one of several AI/ ML based products that Digité has developed.\n\nDitto is an AI powered similarity engine. It uses various AI/ ML techniques to find similar tickets based on tickets that have been resolved historically. Users can search for similar tickets based on ticket subject or description. Ditto harnesses the power of natural language processing to perform semantic encoding and then uses this to identify tickets of similar meaning. This helps users apply solutions created from historical tickets to new tickets or problems. This helps users leverage collective experience to come to solutions.\n\nWe provide contextually similar ticket search feature for up to 30000 recent tickets.\n\nFor demo or queries Contact us at \u003cdittosupport@digite.com\u003e\n\nTo know more about us visit us at [digite.com](https://www.digite.com/).\n\n[![Ditto for Zendesk - What is it? \u0026 How it works?](https://img.youtube.com/vi/AUBopZ8y_84/0.jpg)](https://youtu.be/AUBopZ8y_84)\n\n## What's new\n\n**Ditto**: Capture user feedback on search similarity\n\n**Overview**: Users can provide feedback ratings and comments over respective search similarity result. These feedbacks are further used in Training models to provide better results.\n\n**Impact**: This will open two way channel of communication between the user and Ditto.\n\n## FAQ\n\n**Q: How is Ditto different from a keyword search?**\n\nA: Ditto builds a personalized model for your company which means that even if a few words are different, it understands you want to see tickets which mean the same thing\n\n**Q. How does Ditto help its users?**\n\nA: Ditto automatically starts searching for similar tickets when you type in a description. This helps agents identify how others addressed similar tickets. This reduces their turnaround time for tickets\n\n**Q: Does Ditto  migrate data?**\n\nA: Yes. Ditto is training deep learning models and requires data migration onto cloud servers. If you are specifically looking to use DItto but data migration is a concern please contact us at \u003cdittosupport@digite.com\u003e\n\n**Q: What is on Ditto's roadmap?**\n\nA: Upcoming release features including sentiment analysis, operational analytics etc.\n\n**Q: How are you going to handle data deletion?**\n\nA: We delete ticket data once the user uninstalls Ditto.We are also implementing an option for users to delete data after modelling is complete.\n\n**Q: I like Ditto's solution but I want it customized to my needs?**\n\nA: We would love to hear from you. Drop us a mail at \u003cdittosupport@digite.com\u003e","raw_installation_instructions":"1. Login as a Zendesk administrator,  Click on Admin Icon \u003e Click on People inside Manage section \u003e Click on any User\n\n2. After clicking on any User check the user side bar and follow the instructions to get the API token to start model training.\n\n3. After model training is completed, admin will get the notification via email.\n\n4. Users can start using Ditto to find similar tickets","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://468679.apps.zdusercontent.com/468679/assets/1626880634-8c7996afc61b639a65ee74f38d87f566/logo-small.png","large_icon":"https://468679.apps.zdusercontent.com/468679/assets/1626880634-8c7996afc61b639a65ee74f38d87f566/logo.png","screenshots":["https://468679.apps.zdusercontent.com/468679/assets/1626880634-8c7996afc61b639a65ee74f38d87f566/screenshot-0.png","https://468679.apps.zdusercontent.com/468679/assets/1626880634-8c7996afc61b639a65ee74f38d87f566/screenshot-1.png","https://468679.apps.zdusercontent.com/468679/assets/1626880634-8c7996afc61b639a65ee74f38d87f566/screenshot-2.png"],"installation_count":5},{"id":468729,"name":"Parent Child Ticketing","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1333607,"app_id":468729,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-21T09:47:20Z","updated_at":"2021-05-21T09:47:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1333606,"app_id":468729,"name":"zendesk_api_token","kind":"text","required":false,"position":1,"created_at":"2021-05-21T09:47:19Z","updated_at":"2021-05-21T09:47:19Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2285,"entity_id":468729,"app_id":468729,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-21T09:47:22.000Z","updated_at":"2021-05-21T09:47:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"4":1,"1":1,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-21T09:47:18Z","updated_at":"2025-04-04T00:06:44Z","terms_conditions_url":"https://apps.ulgebra.com/terms","app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,2,9],"date_published":"2021-05-21T09:47:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.ulgebra.com/contact"},"location_names":["ticket_sidebar","nav_bar","modal"],"last_update_time":"2021-05-21T09:47:18Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Link \u0026 Update tickets with related tickets Quickly","long_description":"\u003ch3\u003eParent Child Ticketing for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eLink your tickets together in Zendesk support.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLink any ticket with Parent Tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink child tickets with any ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate parent ticket if Child Ticket fields updated\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate Child Ticket if Parent Ticket Updated\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a Child Ticket from any Ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRead our documentation \u003ca href=\"https://apps.ulgebra.com/zendesk/parent-child-ticket-for-zendesk-support\"\u003eclick here\u003c/a\u003e to setup Parent Child Ticketing in Zendesk.\u003c/p\u003e\n","raw_long_description":"### Parent Child Ticketing for Zendesk\n\nLink your tickets together in Zendesk support.\n\n#### Features\n\n- Link any ticket with Parent Tickets.\n\n- Link child tickets with any ticket.\n\n- Update parent ticket if Child Ticket fields updated\n\n- Update Child Ticket if Parent Ticket Updated\n\n- Create a Child Ticket from any Ticket.\n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Read our documentation [click here](https://apps.ulgebra.com/zendesk/parent-child-ticket-for-zendesk-support) to setup Parent Child Ticketing in Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://468729.apps.zdusercontent.com/468729/assets/1621590355-a0c047880f714e6c736f38d924297b2d/logo-small.png","large_icon":"https://468729.apps.zdusercontent.com/468729/assets/1621590355-a0c047880f714e6c736f38d924297b2d/logo.png","screenshots":["https://468729.apps.zdusercontent.com/468729/assets/1621590355-a0c047880f714e6c736f38d924297b2d/screenshot-0.png","https://468729.apps.zdusercontent.com/468729/assets/1621590355-a0c047880f714e6c736f38d924297b2d/screenshot-1.png","https://468729.apps.zdusercontent.com/468729/assets/1621590355-a0c047880f714e6c736f38d924297b2d/screenshot-2.png"],"installation_count":132},{"id":470124,"name":"Thank You AI 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This is a great way to boost your CSAT, Trustpilot, G2, Apple App Store, and Google Play ratings.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWall of Love:\u003c/strong\u003e Easily view the positive feedback your agents receive from customers in one consolidated view, no need to go ticket by ticket.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow to get started?\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eDownload the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eActivate your account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou’re done! No tech setup required - the app runs in the background.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eTrusted by great teams\u003c/h2\u003e\n\n\u003cp\u003eThe Thank You app is built by Adelante, a trusted Zendesk partner behind apps used by leading support teams worldwide. Our support is always here to help and quickly answer questions, ensuring you\u0026#39;re successful from day one.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/logocompanies\" alt=\"socialproof\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eRock-Solid Security\u003c/h2\u003e\n\n\u003cp\u003eWe take security seriously and built this app with enterprise-grade protections from day one.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e✅ HIPAA and GDPR compliant\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e✅ ISO 27001, SOC 2 Type II certified\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e✅ Hosted on AWS for unmatched reliability\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e✅ Data encrypted in transit using TLS 1.2+ protocols\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e✅ Zero long-term storage: Ticket data is processed in real time and immediately deleted\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e✅ EU data residency options available to meet your compliance requirements\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/security-image\" alt=\"socialproof\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eFAQ\u003c/h2\u003e\n\n\u003ch3\u003eHow many tickets can the app handle?\u003c/h3\u003e\n\n\u003cp\u003eThere is no limitation on the number of tickets that the app can process. It’s completely scalable! In the Unlimited Basic plan, there is a fair usage cap of 50,000 reopened tickets per month.\u003c/p\u003e\n\n\u003ch3\u003eHow long does setup take?\u003c/h3\u003e\n\n\u003cp\u003eLess than 30 seconds! Just download the app and create your account, and it’ll start working automatically. No IT or engineering support needed.\u003c/p\u003e\n\n\u003ch3\u003eIs the price per Zendesk account or per agent?\u003c/h3\u003e\n\n\u003cp\u003eThe price is per \u003cstrong\u003eZendesk account\u003c/strong\u003e, no matter how many agents you have.\u003c/p\u003e\n\n\u003ch3\u003eHow can I be sure that the app isn\u0026#39;t closing tickets it shouldn\u0026#39;t?\u003c/h3\u003e\n\n\u003cp\u003eThe Thank You app uses advanced AI to accurately identify messages that contain only a \u0026quot;thank you\u0026quot;. If there\u0026#39;s any uncertainty, the app leaves the ticket open for your agents. Our internal tests and user feedback show that mistakes are extremely rare (less than 0.01 %). If you ever notice an error, just let us know, and we’ll fine-tune the AI for you.\u003c/p\u003e\n\n\u003ch3\u003eCan I exclude certain tickets from being processed by the Thank You app?\u003c/h3\u003e\n\n\u003cp\u003eAbsolutely! You have full control over which tickets the app auto-solves when a “thank you” message arrives. You can exclude specific ticket groups and choose which ticket statuses the app monitors.\u003c/p\u003e\n\n\u003ch3\u003eI don’t want my customers to think I’m ignoring their thank you message! Can I still use this app?\u003c/h3\u003e\n\n\u003cp\u003eDefinitely! You can turn on the \u003cstrong\u003eFriendly Responder\u003c/strong\u003e and set up a custom response that will be sent to all users who send you a thank-you message.\u003c/p\u003e\n\n\u003ch3\u003eCan you sign an NDA or DPA?\u003c/h3\u003e\n\n\u003cp\u003eAbsolutely! Adelante regularly works with enterprise customers, and we\u0026#39;re happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.\u003c/p\u003e\n\n\u003ch3\u003eHow do I justify the cost?\u003c/h3\u003e\n\n\u003cp\u003eOur statistics show that, out of your re-opened tickets, 50-70 % are \u0026quot;thank you\u0026quot; messages. Consider the time and effort saved by reducing repetitive tasks, along with the improved enthusiasm of your support team.\u003c/p\u003e\n\n\u003ch3\u003eHow can we monitor which tickets are solved by the app?\u003c/h3\u003e\n\n\u003cp\u003eTickets solved by the app are tagged with \u003cstrong\u003e\u003ccode\u003esolved_by_thankyou_app\u003c/code\u003e\u003c/strong\u003e. You can also view the app’s solved tickets on your dashboard.\u003c/p\u003e\n\n\u003ch3\u003eHow do you keep our data secure?\u003c/h3\u003e\n\n\u003cp\u003eData security is top of mind for us. Here’s how the Thank You app keeps your data secure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHIPAA and GDPR compliant.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eISO 27001, SOC 2 Type II certified.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWe use Microsoft Azure OpenAI to analyze your \u0026quot;thank you\u0026quot; messages securely. Your messages are not used for training.\u003c/li\u003e\n\u003cli\u003eAfter processing, your customer\u0026#39;s data is immediately deleted, and no information is stored outside Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBuilt by Premier Zendesk Partners and connects to your Zendesk through a secured OAuth 2 integration.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFor any security concerns or to request an NDA or Enterprise security details, please contact us at \u003cstrong\u003ehelp@getadelante.com\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWho are we?\u003c/h2\u003e\n\n\u003cp\u003eThe Thank You app is powered by Adelante CX**, Premier Zendesk Partners. We have been creating integrations around Zendesk for the last six years and are a Premier Partner of Zendesk. Want to learn more? Schedule a call with us \u003ca href=\"https://cal.com/tamirbashkin/intro-call\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eWant to learn more?\u003c/h2\u003e\n\n\u003cp\u003eSchedule a call with us \u003ca href=\"https://cal.com/tamirbashkin/intro-call\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eReady to save time and money?\u003c/h2\u003e\n\n\u003cp\u003eSign up for a free trial now, or skip the trial with a \u003cstrong\u003e30-day money-back guarantee\u003c/strong\u003e!\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to set up:\u003c/h1\u003e\n\n\u003cp\u003eTo install and activate the app, please follow the instructions below:\u003c/p\u003e\n\n\u003ch1\u003eStep by step guide:\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace by clicking the Select Plan button on the top right corner of this page and selecting your plan option.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the app install process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to your standard Zendesk Support screen (Zendesk Agent Workspace). You will see the new Thank You app icon (Namaste) on the Navigation Bar to your left.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Admin email (Important: Do not enter your standard support email, but an Admin user email) and enter your company information. Then click on “Create An Account” and authorize the app access to your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the page and you\u0026#39;re done! The app is now working and your dashboard should show up with our onboarding instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eFAQ:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we ensure the installation was completed correctly?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRefresh the app’s page - on the top left corner, you should see a green check mark indicating the app is connected. You can also create a test ticket in the top right corner and see how the app works.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow do we exclude specific tickets from firing the app’s trigger?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn your Zendesk account, create a new trigger to add the tag: \u0026quot;exclude\u003cem\u003efrom\u003c/em\u003ethankyou_app\u0026quot; to tickets you don\u0026#39;t want the app to trigger. All of our app triggers include a condition to exclude tickets with this tag from processing automatically.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant\u003c/strong\u003e: Ensure your new trigger is placed above the Thank You GPT apps\u0026#39; triggers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHow can I track which tickets were solved by the app?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTickets solved by the app are tagged with solved\u003cem\u003eby\u003c/em\u003ethankyou_app.\u003c/p\u003e\n\n\u003cp\u003eFor any other questions, contact us at help@ty-gpt.com .\u003c/p\u003e\n","raw_long_description":"## Stop wasting valuable agent time on \"Thank You\" tickets!\n\nYou know those \"thank you\" messages customers send after a ticket is solved?\n\nAs nice as they may be, they reopen your Zendesk tickets, waste your agents’ time and skew your reporting! They create queues and hurt your team's performance.\n\nSimple automated rules don’t take into account the context and risk closing tickets that still need agent attention. There's no built-in Zendesk solution to identify whether a reply requires further action. All of this means support managers need a solution.\n\n## Introducing the Thank You app\n\nIf a previously solved ticket is reopened by a \"thank you\" message without any additional request, the Thank You app resolves the ticket before it returns to the agents’ queue. This helps reduce your ticket backlog, allowing you to focus on more important tasks.\n\n\n## AI that understands the context and can accurately close tickets that are just a Thank You.  \n\nIn the past, we had to rely on simple keywords and rules, but not in 2025. Our app relies on accurate AI to understand even the most complex messages and handles all types of customer messages.  \n\n### Here's how the app handles different customer messages:\n![example](https://www.getadelante.com/Customerstogether)\n\n\n## Key Benefits\n\n- **Massive Time \u0026 Cost Savings:** Drastically cut manual work and ticket resolution time. This app is extremely efficient and cost-effective.  \n- **Boost Agent Focus:** Free your agents to focus on complex issues, not \"thank yous\". Your agents can prioritize interactions that truly need human attention.  \n- **Reduce SLA Breaches:** Reduce SLA breaches from unnecessarily reopened tickets. Protect your team's performance goals and ensure accurate reporting. This includes preventing \"thank you\" replies from affecting your SLA reporting metrics.  \n- **Cleaner, Clutter-Free Inboxes:** Eliminate unnecessary reopened tickets, keeping your queues organized, manageable, and clutter-free.  \n\n## How does it work?\n\n1. The app reviews your re-opened tickets.  \n2. It uses AI to identify all the different ways customers say \"thank you\" in all languages.  \n3. If a ticket contains only a \"thank you\" message, with no additional customer requests or questions, it gets solved automatically.  \n\nHere’s what it looks like:  \n\n![tygif](https://www.getadelante.com/tygif)\n\n\n## The Thank You app can also help you improve your CSAT!\n\nBeyond closing tickets, the Thank You app identifies your most thankful and excited customers. You can create an automatic response that is only sent to that type of customers’ thank you messages, asking them to rate your agents and improve CSAT response rates and scores.\n\n## And there’s even more!\n\nOn top of auto-solving \"thank you\" tickets, you can also use:\n\n- **The Friendly Responder:** Send a customized and friendly response to the customers who just thanked you.  \n- **Smart Reviews:** Identify highly satisfied customers so you can send them a review request. This is a great way to boost your CSAT, Trustpilot, G2, Apple App Store, and Google Play ratings.  \n- **Wall of Love:** Easily view the positive feedback your agents receive from customers in one consolidated view, no need to go ticket by ticket.  \n\n## How to get started?\n\n1. Download the app  \n2. Activate your account  \n3. You’re done! No tech setup required - the app runs in the background.  \n\n## Trusted by great teams\n\nThe Thank You app is built by Adelante, a trusted Zendesk partner behind apps used by leading support teams worldwide. Our support is always here to help and quickly answer questions, ensuring you're successful from day one.\n\n![socialproof](https://getadelante.com/logocompanies)\n\n## Rock-Solid Security\n\nWe take security seriously and built this app with enterprise-grade protections from day one.\n\n- ✅ HIPAA and GDPR compliant  \n- ✅ ISO 27001, SOC 2 Type II certified  \n- ✅ Hosted on AWS for unmatched reliability  \n- ✅ Data encrypted in transit using TLS 1.2+ protocols  \n- ✅ Zero long-term storage: Ticket data is processed in real time and immediately deleted  \n- ✅ EU data residency options available to meet your compliance requirements  \n\n![socialproof](https://getadelante.com/security-image)\n\n## FAQ\n\n### How many tickets can the app handle?\n\nThere is no limitation on the number of tickets that the app can process. It’s completely scalable! In the Unlimited Basic plan, there is a fair usage cap of 50,000 reopened tickets per month.\n\n### How long does setup take?\n\nLess than 30 seconds! Just download the app and create your account, and it’ll start working automatically. No IT or engineering support needed.\n\n### Is the price per Zendesk account or per agent?\n\nThe price is per **Zendesk account**, no matter how many agents you have.\n\n### How can I be sure that the app isn't closing tickets it shouldn't?\n\nThe Thank You app uses advanced AI to accurately identify messages that contain only a \"thank you\". If there's any uncertainty, the app leaves the ticket open for your agents. Our internal tests and user feedback show that mistakes are extremely rare (less than 0.01 %). If you ever notice an error, just let us know, and we’ll fine-tune the AI for you.\n\n### Can I exclude certain tickets from being processed by the Thank You app?\n\nAbsolutely! You have full control over which tickets the app auto-solves when a “thank you” message arrives. You can exclude specific ticket groups and choose which ticket statuses the app monitors.\n\n### I don’t want my customers to think I’m ignoring their thank you message! Can I still use this app?\n\nDefinitely! You can turn on the **Friendly Responder** and set up a custom response that will be sent to all users who send you a thank-you message.\n\n### Can you sign an NDA or DPA?\n\nAbsolutely! Adelante regularly works with enterprise customers, and we're happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.\n\n### How do I justify the cost?\n\nOur statistics show that, out of your re-opened tickets, 50-70 % are \"thank you\" messages. Consider the time and effort saved by reducing repetitive tasks, along with the improved enthusiasm of your support team.\n\n### How can we monitor which tickets are solved by the app?\n\nTickets solved by the app are tagged with **`solved_by_thankyou_app`**. You can also view the app’s solved tickets on your dashboard.\n\n### How do you keep our data secure?\n\nData security is top of mind for us. Here’s how the Thank You app keeps your data secure:\n\n- HIPAA and GDPR compliant.  \n- ISO 27001, SOC 2 Type II certified.  \n- We use Microsoft Azure OpenAI to analyze your \"thank you\" messages securely. Your messages are not used for training.\n- After processing, your customer's data is immediately deleted, and no information is stored outside Zendesk.  \n- Built by Premier Zendesk Partners and connects to your Zendesk through a secured OAuth 2 integration.  \n- For any security concerns or to request an NDA or Enterprise security details, please contact us at **help@getadelante.com**.  \n\n## Who are we?\n\nThe Thank You app is powered by Adelante CX**, Premier Zendesk Partners. We have been creating integrations around Zendesk for the last six years and are a Premier Partner of Zendesk. Want to learn more? Schedule a call with us [here](https://cal.com/tamirbashkin/intro-call).\n\n## Want to learn more?\n\nSchedule a call with us [here](https://cal.com/tamirbashkin/intro-call).\n\n## Ready to save time and money?\n\nSign up for a free trial now, or skip the trial with a **30-day money-back guarantee**!","raw_installation_instructions":"# How to set up:\n\nTo install and activate the app, please follow the instructions below:\n\n# Step by step guide:\n\n1.  Install the app from the Zendesk Marketplace by clicking the Select Plan button on the top right corner of this page and selecting your plan option.\n\n    \n\n2.  Complete the app install process.\n\n3. Go to your standard Zendesk Support screen (Zendesk Agent Workspace). You will see the new Thank You app icon (Namaste) on the Navigation Bar to your left.\n\n    \n\n4.  Enter your Zendesk Admin email (Important: Do not enter your standard support email, but an Admin user email) and enter your company information. Then click on “Create An Account” and authorize the app access to your Zendesk.\n\n5. Refresh the page and you're done! The app is now working and your dashboard should show up with our onboarding instructions.\n\n# FAQ:\n\n- How do we ensure the installation was completed correctly?\n\nRefresh the app’s page - on the top left corner, you should see a green check mark indicating the app is connected. You can also create a test ticket in the top right corner and see how the app works.\n\n- How do we exclude specific tickets from firing the app’s trigger?\n\nIn your Zendesk account, create a new trigger to add the tag: \"exclude_from_thankyou_app\" to tickets you don't want the app to trigger. All of our app triggers include a condition to exclude tickets with this tag from processing automatically.\n\n**Important**: Ensure your new trigger is placed above the Thank You GPT apps' triggers.\n\n- How can I track which tickets were solved by the app?\n\nTickets solved by the app are tagged with solved_by_thankyou_app.\n\nFor any other questions, contact us at help@ty-gpt.com .","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://470124.apps.zdusercontent.com/470124/assets/1766165603-212bacbb3b9129a9d7b2b53c39528c33/logo-small.png","large_icon":"https://470124.apps.zdusercontent.com/470124/assets/1766165603-212bacbb3b9129a9d7b2b53c39528c33/logo.png","screenshots":["https://470124.apps.zdusercontent.com/470124/assets/1766165603-212bacbb3b9129a9d7b2b53c39528c33/screenshot-0.png","https://470124.apps.zdusercontent.com/470124/assets/1766165603-212bacbb3b9129a9d7b2b53c39528c33/screenshot-1.png","https://470124.apps.zdusercontent.com/470124/assets/1766165603-212bacbb3b9129a9d7b2b53c39528c33/screenshot-2.png"],"installation_count":213},{"id":471651,"name":"PayPlug","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":1339398,"app_id":471651,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-25T08:06:49Z","updated_at":"2021-05-25T08:06:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1339393,"app_id":471651,"name":"isProduction","kind":"hidden","required":false,"position":1,"created_at":"2021-05-25T08:06:48Z","updated_at":"2021-05-25T08:06:48Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1339394,"app_id":471651,"name":"liveMode","kind":"checkbox","required":false,"position":2,"created_at":"2021-05-25T08:06:49Z","updated_at":"2021-05-25T08:06:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1339395,"app_id":471651,"name":"payplugBaseUrl","kind":"url","required":true,"position":3,"created_at":"2021-05-25T08:06:49Z","updated_at":"2021-05-25T08:06:49Z","default_value":"https://api.payplug.com/v1","secure":false,"scopes":null,"options":null},{"id":1339396,"app_id":471651,"name":"payplugTestToken","kind":"text","required":true,"position":4,"created_at":"2021-05-25T08:06:49Z","updated_at":"2021-05-25T08:06:49Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1339397,"app_id":471651,"name":"payplugLiveToken","kind":"text","required":true,"position":5,"created_at":"2021-05-25T08:06:49Z","updated_at":"2021-05-25T08:06:49Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2292,"entity_id":471651,"app_id":471651,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-25T08:06:52.000Z","updated_at":"2021-05-25T08:06:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-25T08:06:43Z","updated_at":"2025-04-04T00:06:45Z","terms_conditions_url":"https://www.payplug.com/cgu","app_organization":{"id":4479,"name":"PayPlug","email":"support@payplug.com","website":"https://www.payplug.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,4,5],"date_published":"2021-05-25T08:06:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.payplug.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2021-06-17T18:34:04Z","owner_id":269519,"author_name":"PayPlug","author_email":"support@payplug.com","author_url":"https://www.payplug.com/","short_description":"Collect card payments directly from your Zendesk tickets","long_description":"\u003ch2\u003eWhat PayPlug does for you\u003c/h2\u003e\n\n\u003cp\u003eIssue a payment request directly from Zendesk or link a payment issued via PayPlug from your other tools (PayPlug\u0026#39;s back office, your CMS/ERP) to a Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIssue a payment request from the comfort of Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStep 1 : generate a payment link using the \u0026#39;Create\u0026#39; button\u003c/li\u003e\n\u003cli\u003eStep 2 : paste it in your Zendesk ticket\u003c/li\u003e\n\u003cli\u003eStep 3 : when clicking on the link, your client is redirected to a safe payment page. He enters his card payment details. Hourray, the payment is complete!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink a PayPlug payment to a Zendesk ticket:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStep 1 : Search for a payment linkg using it\u0026#39;s unique ID\u003c/li\u003e\n\u003cli\u003eStep 2 : Add the payment to your ticket\u003c/li\u003e\n\u003cli\u003eStep 3 : you can now keep a record of the payments linked to the Zendesk ticket !\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eMonitor your sales from Zendesk...or your PayPlug portal\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRefresh the ticket page to see the payments status changes\u003c/li\u003e\n\u003cli\u003eFind out why a payment failed or is cancelled in your PayPlug portal\u003c/li\u003e\n\u003cli\u003eDownload your accounting exports in a few clicks from your PayPlug portal.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSmile: it is all safe\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePayPlug is a registered payment agent\u003c/li\u003e\n\u003cli\u003ePayPlug has been PCI DSS certified since 2015 (highest level of security standards)\u003c/li\u003e\n\u003cli\u003ePayPlug is PSD2 compliant (The Revised Payment Services Directive). As a reminder, the objective of this europeen directive is to reinforce security online.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe PayPlug team is located in Paris and will be happy to assist you in your preferred language (French, English, Italian).\u003c/p\u003e\n\n\u003ch2\u003eAbout PayPlug\u003c/h2\u003e\n\n\u003cp\u003ePayPlug is a French omnichannel payment solution dedicated to merchants. It allows you to accept credit card payments both online and in-store.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e13 000 merchants trust PayPlug for their payments\u003c/li\u003e\n\u003cli\u003e800 partners recommend us daily\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePayPlug offers several plans to suit your needs and business requirements. No set-up fees and no commitment; you can change your offer whenever you want. More details: https://www.payplug.com/pricing.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eTo install the app:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eCopy the Live API secret key from your \u003ca href=\"https://portal.payplug.com/#/configuration/api\"\u003ePayplug portal\u003c/a\u003e, which should begin with \u003cstrong\u003esk*live\u003c/strong\u003e* for live mode.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button in the Zendesk App Marketplace to set up the PayPlug app in your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eCheck the box: \u003cstrong\u003eLive Mode Enabled\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eEnter the API Live secret key into the \u003cstrong\u003ePayPlug LIVE key\u003c/strong\u003e field.\u003c/li\u003e\n\u003cli\u003eSelect which group or role restrictions you would like to define.\u003c/li\u003e\n\u003cli\u003eClick on the Install button to finalize and enjoy the benefits of having Payplug and Zendesk working together.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you need any assistance during or after installation, please don\u0026#39;t hesitate to contact our \u003ca href=\"https://support.payplug.com/hc/requests/new\"\u003eSupport team\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## What PayPlug does for you\r\n\r\nIssue a payment request directly from Zendesk or link a payment issued via PayPlug from your other tools (PayPlug's back office, your CMS/ERP) to a Zendesk ticket.\r\n\r\n**Issue a payment request from the comfort of Zendesk:**\r\n\r\n- Step 1 : generate a payment link using the 'Create' button\r\n- Step 2 : paste it in your Zendesk ticket\r\n- Step 3 : when clicking on the link, your client is redirected to a safe payment page. He enters his card payment details. Hourray, the payment is complete!\r\n\r\n**Link a PayPlug payment to a Zendesk ticket:**\r\n\r\n- Step 1 : Search for a payment linkg using it's unique ID\r\n- Step 2 : Add the payment to your ticket\r\n- Step 3 : you can now keep a record of the payments linked to the Zendesk ticket !\r\n\r\n**Monitor your sales from Zendesk...or your PayPlug portal**\r\n\r\n- Refresh the ticket page to see the payments status changes\r\n- Find out why a payment failed or is cancelled in your PayPlug portal\r\n- Download your accounting exports in a few clicks from your PayPlug portal.\r\n\r\n**Smile: it is all safe**\r\n\r\n- PayPlug is a registered payment agent\r\n- PayPlug has been PCI DSS certified since 2015 (highest level of security standards)\r\n- PayPlug is PSD2 compliant (The Revised Payment Services Directive). As a reminder, the objective of this europeen directive is to reinforce security online.\r\n\r\nThe PayPlug team is located in Paris and will be happy to assist you in your preferred language (French, English, Italian).\r\n\r\n## About PayPlug\r\n\r\nPayPlug is a French omnichannel payment solution dedicated to merchants. It allows you to accept credit card payments both online and in-store.\r\n\r\n- 13 000 merchants trust PayPlug for their payments\r\n- 800 partners recommend us daily\r\n\r\nPayPlug offers several plans to suit your needs and business requirements. No set-up fees and no commitment; you can change your offer whenever you want. More details: https://www.payplug.com/pricing.\r\n","raw_installation_instructions":"## To install the app:\r\n\r\n- Copy the Live API secret key from your [Payplug portal](https://portal.payplug.com/#/configuration/api), which should begin with **sk*live*** for live mode.\r\n- Click the **Install** button in the Zendesk App Marketplace to set up the PayPlug app in your Zendesk Support account.\r\n- Check the box: **Live Mode Enabled**\r\n- Enter the API Live secret key into the **PayPlug LIVE key** field.\r\n- Select which group or role restrictions you would like to define.\r\n- Click on the Install button to finalize and enjoy the benefits of having Payplug and Zendesk working together.\r\n\r\nIf you need any assistance during or after installation, please don't hesitate to contact our [Support team](https://support.payplug.com/hc/requests/new).\r\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://471651.apps.zdusercontent.com/471651/assets/1623914951-ae65b5a13b49431cb6a78f431d7b9dd1/logo-small.png","large_icon":"https://471651.apps.zdusercontent.com/471651/assets/1623914951-ae65b5a13b49431cb6a78f431d7b9dd1/logo.png","screenshots":["https://471651.apps.zdusercontent.com/471651/assets/1623914951-ae65b5a13b49431cb6a78f431d7b9dd1/screenshot-0.png","https://471651.apps.zdusercontent.com/471651/assets/1623914951-ae65b5a13b49431cb6a78f431d7b9dd1/screenshot-1.png","https://471651.apps.zdusercontent.com/471651/assets/1623914951-ae65b5a13b49431cb6a78f431d7b9dd1/screenshot-2.png"],"installation_count":4},{"id":473160,"name":"URL Opener","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":1342503,"app_id":473160,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-27T01:58:49Z","updated_at":"2021-05-27T01:58:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1342499,"app_id":473160,"name":"label","kind":"text","required":true,"position":1,"created_at":"2021-05-27T01:58:48Z","updated_at":"2021-05-27T01:58:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1342500,"app_id":473160,"name":"href","kind":"text","required":true,"position":2,"created_at":"2021-05-27T01:58:48Z","updated_at":"2021-05-27T01:58:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1342501,"app_id":473160,"name":"label2","kind":"text","required":false,"position":3,"created_at":"2021-05-27T01:58:48Z","updated_at":"2021-05-27T01:58:48Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1342502,"app_id":473160,"name":"href2","kind":"text","required":false,"position":4,"created_at":"2021-05-27T01:58:48Z","updated_at":"2021-05-27T01:58:48Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198310,"app_id":473160,"name":"label3","kind":"text","required":false,"position":5,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198311,"app_id":473160,"name":"href3","kind":"text","required":false,"position":6,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198312,"app_id":473160,"name":"label4","kind":"text","required":false,"position":7,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198313,"app_id":473160,"name":"href4","kind":"text","required":false,"position":8,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198314,"app_id":473160,"name":"label5","kind":"text","required":false,"position":9,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2198315,"app_id":473160,"name":"href5","kind":"text","required":false,"position":10,"created_at":"2022-10-06T16:56:07Z","updated_at":"2022-10-06T16:56:07Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2297,"entity_id":473160,"app_id":473160,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-05-27T01:58:51.000Z","updated_at":"2021-05-27T01:58:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6096,"entity_id":473160,"app_id":473160,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirutEJGgThM6PnQIImKuBG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1734,"cost_type":"CostStripe","active":true,"created_at":"2026-08-22T05:19:11.000Z","updated_at":"2026-08-22T05:19:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-27T01:58:44Z","updated_at":"2026-08-22T05:22:24Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3],"date_published":"2026-08-22T05:22:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-22T05:19:08Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Add URL Link buttons to the ticket window.","long_description":"\u003cp\u003eAdd up to two URL Link buttons to the ticket window to increase the efficiency in ticket solving and other workflows.\u003c/p\u003e\n\n\u003cp\u003eAllows using placeholders to add ticket info and other customer info as URL variables, and may be utilized as access points to other systems or database.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eURL link buttons will be displayed on the left side of the ticket window, and open in new windows by clicking them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplayed text on the buttons can be edited in the app setting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSetting for the first button is required, and the second button will be omitted if no setting is entered.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter text to be displayed on the first button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter URL for the first button. You may add variables.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the setting for the second button in the same manner as needed. If nothing is entered, second button will be omitted.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Add up to two URL Link buttons to the ticket window to increase the efficiency in ticket solving and other workflows.\n\nAllows using placeholders to add ticket info and other customer info as URL variables, and may be utilized as access points to other systems or database.\n\n#### Features\n\n- URL link buttons will be displayed on the left side of the ticket window, and open in new windows by clicking them.\n\n- Displayed text on the buttons can be edited in the app setting.\n\n- Setting for the first button is required, and the second button will be omitted if no setting is entered.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter title of this app.\n\n2. Enter text to be displayed on the first button.\n\n3. Enter URL for the first button. You may add variables.\n\n4. Enter the setting for the second button in the same manner as needed. If nothing is entered, second button will be omitted.\n\n5. Set role and group restrictions. (Optional)\n\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://473160.apps.zdusercontent.com/473160/assets/1786584994-369094c554ff66474f25c7b8950fb083/logo-small.png","large_icon":"https://473160.apps.zdusercontent.com/473160/assets/1786584994-369094c554ff66474f25c7b8950fb083/logo.png","screenshots":["https://473160.apps.zdusercontent.com/473160/assets/1786584994-369094c554ff66474f25c7b8950fb083/screenshot-0.png","https://473160.apps.zdusercontent.com/473160/assets/1786584994-369094c554ff66474f25c7b8950fb083/screenshot-1.png","https://473160.apps.zdusercontent.com/473160/assets/1786584994-369094c554ff66474f25c7b8950fb083/screenshot-2.png"],"installation_count":40},{"id":473161,"name":"Internal Note Attacher","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":1342505,"app_id":473161,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-27T02:00:05Z","updated_at":"2021-05-27T02:00:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1342504,"app_id":473161,"name":"save_on_click","kind":"checkbox","required":false,"position":1,"created_at":"2021-05-27T02:00:05Z","updated_at":"2021-05-27T02:00:05Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2298,"entity_id":473161,"app_id":473161,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-05-27T02:00:07.000Z","updated_at":"2021-05-27T02:00:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6000,"entity_id":473161,"app_id":473161,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirkmEJGgThM6PnhmJEzgF5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1720,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:00.000Z","updated_at":"2026-07-23T23:33:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-05-27T02:00:02Z","updated_at":"2026-07-29T05:17:35Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,4],"date_published":"2026-07-29T05:17:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T23:32:59Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Display Internal Note field on sidebar.","long_description":"\u003cp\u003eDisplays an internal note field on the sidebar of the ticket screen to help prevent accidental public replies.\u003c/p\u003e\n\n\u003cp\u003ePress \u0026#39;Comment\u0026#39; to copy your input into the internal note.\u003c/p\u003e\n\n\u003cp\u003eYou can also configure the \u0026#39;Comment\u0026#39; button in settings to save input directly as an internal note.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can immediately save comments as an internal note when clicking \u0026#39;Comment\u0026#39;. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Displays an internal note field on the sidebar of the ticket screen to help prevent accidental public replies.\n\nPress 'Comment' to copy your input into the internal note.\n\nYou can also configure the 'Comment' button in settings to save input directly as an internal note.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. You can immediately save comments as an internal note when clicking 'Comment'. (Optional)\n\n3. Set role and group restrictions. (Optional)\n\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://473161.apps.zdusercontent.com/473161/assets/1784618326-cb61bc2d4249ee99941148bdf7ac2962/logo-small.png","large_icon":"https://473161.apps.zdusercontent.com/473161/assets/1784618326-cb61bc2d4249ee99941148bdf7ac2962/logo.png","screenshots":["https://473161.apps.zdusercontent.com/473161/assets/1784618326-cb61bc2d4249ee99941148bdf7ac2962/screenshot-0.png","https://473161.apps.zdusercontent.com/473161/assets/1784618326-cb61bc2d4249ee99941148bdf7ac2962/screenshot-1.png","https://473161.apps.zdusercontent.com/473161/assets/1784618326-cb61bc2d4249ee99941148bdf7ac2962/screenshot-2.png"],"installation_count":4},{"id":474434,"name":"Outvio","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":1345617,"app_id":474434,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-28T13:13:34Z","updated_at":"2021-05-28T13:13:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1371131,"app_id":474434,"name":"API_KEY","kind":"text","required":true,"position":1,"created_at":"2021-06-11T19:42:25Z","updated_at":"2021-06-11T19:42:25Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2303,"entity_id":474434,"app_id":474434,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-28T13:13:35.000Z","updated_at":"2021-05-28T13:13:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-28T13:13:33Z","updated_at":"2025-04-04T00:06:45Z","terms_conditions_url":null,"app_organization":{"id":4619,"name":"Outvio","email":"support@outvio.com","website":"https://outvio.com","country_code":"EE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-05-28T13:13:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://outvio.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-08-09T17:01:52Z","owner_id":269519,"author_name":"Outvio","author_email":"support@outvio.com","author_url":"https://outvio.com/","short_description":"Connect Outvio to Zendesk","long_description":"\u003cp\u003e\u003cem\u003eFree for 14 days.\u003c/em\u003e\u003cbr\u003e\nRequires an \u003ca href=\"https://outvio.com/\"\u003eOutvio\u003c/a\u003e account.\u003c/p\u003e\n\n\u003cp\u003eThe Outvio app for Zendesk Support displays all tracking information for all your orders directly inside each ticket. Super-power your customer support agents, with \u003cem\u003ereal-time information\u003c/em\u003e regarding incidents, order status, order location and more, directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eNo more time wasting time trying to get information from the courier\u0026#39;s website or switching between Zendesk and Outvio:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cem\u003eSolve issues faster.\u003c/em\u003e No need to switch between and and get real-time information on the order right when you open the ticket. Successfully close tickets in seconds not hours.\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eOffer a better customer experience.\u003c/em\u003e You will be able to give an accurate answer, faster\u003c/li\u003e\n\u003cli\u003e\u003cem\u003eSame high performance.\u003c/em\u003e Use the same incident identifier you are used to and familiar with Outvio, but directly in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eOver 25 couriers supported (and growing every month)\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eCarriers supported\u003c/em\u003e\u003cbr\u003e\nUPS, Fedex, DHL Express, DHL Parcel, DPD, TNT, DB Schenker, Transaher, Correos, Correos Express, Deutsche Post, Seur, Nacex, MRW, Envialia, Omniva, Smartpost, Posti, Venipak, Tipsa, MRW,...\u003c/p\u003e\n\n\u003cp\u003eNew carriers can be added on request.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need to create a Outvio account to use the Outvio app for Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t own one yet, please visit https://app.outvio.com/auth/signup. Once you signed up, you\u0026#39;ll need to connect your online store to Outvio. For the most popular CMS this takes less than 3 minutes.\u003c/p\u003e\n\n\u003cp\u003eWe offer a free trial.\u003c/p\u003e\n\n\u003ch4\u003eInstallation steps\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Outvio account.\u003c/li\u003e\n\u003cli\u003eGo to https://app.outvio.com/cms/settings/third-party, click the Zendesk logo and copy the API Key you will see there.\u003c/li\u003e\n\u003cli\u003eGo to the Outvio app for Zendesk Support configuration panel (Zendesk \u0026gt; Admin \u0026gt; Apps \u0026gt; Manage \u0026gt; Outvio \u0026gt; App Configuration).\u003c/li\u003e\n\u003cli\u003ePaste your API key and click Install.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"*Free for 14 days.*\nRequires an [Outvio](https://outvio.com/) account.\n\nThe Outvio app for Zendesk Support displays all tracking information for all your orders directly inside each ticket. Super-power your customer support agents, with *real-time information* regarding incidents, order status, order location and more, directly inside Zendesk.\n\nNo more time wasting time trying to get information from the courier's website or switching between Zendesk and Outvio:\n\n- *Solve issues faster.* No need to switch between and and get real-time information on the order right when you open the ticket. Successfully close tickets in seconds not hours.\n- *Offer a better customer experience.* You will be able to give an accurate answer, faster\n- *Same high performance.* Use the same incident identifier you are used to and familiar with Outvio, but directly in Zendesk.\n\n*Over 25 couriers supported (and growing every month)*\n\n*Carriers supported*\nUPS, Fedex, DHL Express, DHL Parcel, DPD, TNT, DB Schenker, Transaher, Correos, Correos Express, Deutsche Post, Seur, Nacex, MRW, Envialia, Omniva, Smartpost, Posti, Venipak, Tipsa, MRW,...\n\nNew carriers can be added on request.","raw_installation_instructions":"You need to create a Outvio account to use the Outvio app for Zendesk Support.\n\nIf you don't own one yet, please visit https://app.outvio.com/auth/signup. Once you signed up, you'll need to connect your online store to Outvio. For the most popular CMS this takes less than 3 minutes.\n\nWe offer a free trial.\n\n#### Installation steps\n1. Login to your Outvio account.\n2. Go to https://app.outvio.com/cms/settings/third-party, click the Zendesk logo and copy the API Key you will see there.\n3. Go to the Outvio app for Zendesk Support configuration panel (Zendesk \u003e Admin \u003e Apps \u003e Manage \u003e Outvio \u003e App Configuration).\n4. Paste your API key and click Install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://474434.apps.zdusercontent.com/474434/assets/1628147911-6df0f7cd7f3a3cc80f28bf005358d9a7/logo-small.png","large_icon":"https://474434.apps.zdusercontent.com/474434/assets/1628147911-6df0f7cd7f3a3cc80f28bf005358d9a7/logo.png","screenshots":["https://474434.apps.zdusercontent.com/474434/assets/1628147911-6df0f7cd7f3a3cc80f28bf005358d9a7/screenshot-0.png","https://474434.apps.zdusercontent.com/474434/assets/1628147911-6df0f7cd7f3a3cc80f28bf005358d9a7/screenshot-1.png","https://474434.apps.zdusercontent.com/474434/assets/1628147911-6df0f7cd7f3a3cc80f28bf005358d9a7/screenshot-2.png"],"installation_count":8},{"id":474556,"name":"LaunchDarkly","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":1345896,"app_id":474556,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-28T15:26:58Z","updated_at":"2021-05-28T15:26:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1345889,"app_id":474556,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2021-05-28T15:26:56Z","updated_at":"2021-05-28T15:26:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1345891,"app_id":474556,"name":"projectKey","kind":"text","required":true,"position":2,"created_at":"2021-05-28T15:26:57Z","updated_at":"2021-06-17T22:02:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1345892,"app_id":474556,"name":"environmentKey","kind":"text","required":true,"position":3,"created_at":"2021-05-28T15:26:57Z","updated_at":"2021-06-17T22:02:57Z","default_value":"production","secure":false,"scopes":null,"options":null},{"id":1345893,"app_id":474556,"name":"tag","kind":"text","required":false,"position":4,"created_at":"2021-05-28T15:26:57Z","updated_at":"2021-06-17T22:02:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1345894,"app_id":474556,"name":"userKeyOnOrganization","kind":"checkbox","required":false,"position":5,"created_at":"2021-05-28T15:26:57Z","updated_at":"2021-06-17T22:02:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1345895,"app_id":474556,"name":"userKeyField","kind":"text","required":true,"position":6,"created_at":"2021-05-28T15:26:58Z","updated_at":"2021-06-17T22:02:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2421182,"app_id":474556,"name":"contextKind","kind":"text","required":false,"position":7,"created_at":"2023-02-28T20:39:14Z","updated_at":"2023-02-28T20:39:14Z","default_value":"user","secure":false,"scopes":null,"options":null},{"id":3719743,"app_id":474556,"name":"enableSessionsByEmail","kind":"checkbox","required":false,"position":8,"created_at":"2026-07-16T21:55:01Z","updated_at":"2026-07-16T21:55:01Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2304,"entity_id":474556,"app_id":474556,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-28T15:27:00.000Z","updated_at":"2021-05-28T15:27:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-05-28T15:26:54Z","updated_at":"2026-07-16T21:55:01Z","terms_conditions_url":null,"app_organization":{"id":4884,"name":"LaunchDarkly","email":"support@launchdarkly.com","website":"https://launchdarkly.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,9],"date_published":"2022-04-21T16:10:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://launchdarkly.com/pricing/"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2026-07-16T21:54:57Z","owner_id":269519,"author_name":"LaunchDarkly","author_email":"support@launchdarkly.com","author_url":"https://launchdarkly.com","short_description":"View the LaunchDarkly feature flag variations being served to your customers.","long_description":"\u003cp\u003e\u003ca href=\"https://launchdarkly.com/\"\u003eLaunchDarkly\u003c/a\u003e is the world\u0026#39;s leading Feature Management Platform serving over 20 trillion feature flags daily to help software teams build better software, faster. Product and development teams often utilize LaunchDarkly feature flags to control feature entitlements for a designated segment or group of users, effectively gating access for betas, trials, custom features, and more.\u003c/p\u003e\n\n\u003cp\u003eThe LaunchDarkly app gives you and your team members a read-only view of your feature flags. Once installed, agents can see the flag variations LaunchDarkly serves to your customers without leaving Zendesk, thus dramatically shortening the time to close tickets. This app reduces administrative toil, boosts customer support productivity, and increases customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eData Handling \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eThe LaunchDarkly app accesses Zendesk data only as needed to display flag variations on the ticket sidebar. Specifically, the app reads the ticket requester\u0026#39;s User or Organization custom field that you configure as the LaunchDarkly context key, and uses that value to look up the corresponding feature flag variations from LaunchDarkly.\u003c/p\u003e\n\n\u003cp\u003eThe following data is transmitted between Zendesk and LaunchDarkly:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe configured context key value from the requester\u0026#39;s User or Organization field\u003c/li\u003e\n\u003cli\u003eThe LaunchDarkly project key, environment key, and optional tag filter you provide during installation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAll data is encrypted in transit using HTTPS. The app stores only the configuration settings and OAuth credentials required to connect to LaunchDarkly; no Zendesk ticket content, agent activity, or customer support data is stored outside of your Zendesk and LaunchDarkly accounts. The app does not transmit data to any third party other than LaunchDarkly.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in the \u003ca href=\"https://launchdarkly.com/policies/privacy/\"\u003eLaunchDarkly Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eAdmin\u003c/strong\u003e tab in Zendesk\u003c/li\u003e\n\u003cli\u003eUnder \u003cstrong\u003eApps\u003c/strong\u003e, select \u003cstrong\u003eManage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eLaunchDarkly\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter the LaunchDarkly project and environment keys that you would like to associate with customer tickets in Zendesk.\u003c/li\u003e\n\u003cli\u003eAdd an optional tag filter you would like to use to limit the feature flags displayed in the app.\u003c/li\u003e\n\u003cli\u003eIf your team targets features at the organization level, check the box next to \u0026#39;LaunchDarkly user key is an Organization field\u0026#39;.\u003c/li\u003e\n\u003cli\u003eEnter the custom User or Organization field that your team uses as the context key when evaluating feature flags.\u003c/li\u003e\n\u003cli\u003eSelect whether or not you would like to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eUnder \u0026#39;OAuth Authentication\u0026#39;, click \u003cstrong\u003eAuthorize with LaunchDarkly\u003c/strong\u003e. A new tab opens.\u003c/li\u003e\n\u003cli\u003eClick Authorize. You are returned to the integration configuration page.\u003c/li\u003e\n\u003cli\u003eTo save your settings, click Update.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[LaunchDarkly](https://launchdarkly.com/) is the world's leading Feature Management Platform serving over 20 trillion feature flags daily to help software teams build better software, faster. Product and development teams often utilize LaunchDarkly feature flags to control feature entitlements for a designated segment or group of users, effectively gating access for betas, trials, custom features, and more.\n\nThe LaunchDarkly app gives you and your team members a read-only view of your feature flags. Once installed, agents can see the flag variations LaunchDarkly serves to your customers without leaving Zendesk, thus dramatically shortening the time to close tickets. This app reduces administrative toil, boosts customer support productivity, and increases customer satisfaction.\n\n## Data Handling \u0026 Privacy\n\nThe LaunchDarkly app accesses Zendesk data only as needed to display flag variations on the ticket sidebar. Specifically, the app reads the ticket requester's User or Organization custom field that you configure as the LaunchDarkly context key, and uses that value to look up the corresponding feature flag variations from LaunchDarkly.\n\nThe following data is transmitted between Zendesk and LaunchDarkly:\n\n- The configured context key value from the requester's User or Organization field\n- The LaunchDarkly project key, environment key, and optional tag filter you provide during installation\n\nAll data is encrypted in transit using HTTPS. The app stores only the configuration settings and OAuth credentials required to connect to LaunchDarkly; no Zendesk ticket content, agent activity, or customer support data is stored outside of your Zendesk and LaunchDarkly accounts. The app does not transmit data to any third party other than LaunchDarkly.\n\nLearn how we handle your data in the [LaunchDarkly Privacy Policy](https://launchdarkly.com/policies/privacy/).","raw_installation_instructions":"1. Navigate to the **Admin** tab in Zendesk\n2. Under **Apps**, select **Manage**.\n3. Click on **LaunchDarkly**.\n4. Enter the LaunchDarkly project and environment keys that you would like to associate with customer tickets in Zendesk.\n4. Add an optional tag filter you would like to use to limit the feature flags displayed in the app.\n5. If your team targets features at the organization level, check the box next to 'LaunchDarkly user key is an Organization field'.\n6. Enter the custom User or Organization field that your team uses as the context key when evaluating feature flags.\n7. Select whether or not you would like to enable role or group restrictions.\n8. Under 'OAuth Authentication', click **Authorize with LaunchDarkly**. A new tab opens.\n9. Click Authorize. You are returned to the integration configuration page.\n10. To save your settings, click Update.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://474556.apps.zdusercontent.com/474556/assets/1782943944-9639ff325e12713b083297fa426aa5b9/logo-small.png","large_icon":"https://474556.apps.zdusercontent.com/474556/assets/1782943944-9639ff325e12713b083297fa426aa5b9/logo.png","screenshots":["https://474556.apps.zdusercontent.com/474556/assets/1782943944-9639ff325e12713b083297fa426aa5b9/screenshot-0.png","https://474556.apps.zdusercontent.com/474556/assets/1782943944-9639ff325e12713b083297fa426aa5b9/screenshot-1.png","https://474556.apps.zdusercontent.com/474556/assets/1782943944-9639ff325e12713b083297fa426aa5b9/screenshot-2.png"],"installation_count":6},{"id":476364,"name":"GitHub Integration by DevOpsIntegration","state":"published","version":"5.0","framework_version":"2.0","parameters":[{"id":1349733,"app_id":476364,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-05-31T04:56:16Z","updated_at":"2021-05-31T04:56:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2305,"entity_id":476364,"app_id":476364,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-05-31T04:56:18.000Z","updated_at":"2021-05-31T04:56:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2021-05-31T04:56:15Z","updated_at":"2026-02-26T16:30:53Z","terms_conditions_url":null,"app_organization":{"id":4227,"name":"DevOps Integration","email":"support@devopsintegration.io","website":"devopsintegration.io","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-05-31T04:56:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://devopsintegration.io/pricing-github"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-26T16:30:50Z","owner_id":269519,"author_name":"GitHub Integration","author_email":"support@devopsintegration.io","author_url":"https://devopsintegration.io","short_description":"GitHub is a simple integration between Zendesk - GitHub. Create, link, notify","long_description":"\u003cp\u003eGitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. \u003c/p\u003e\n\n\u003cp\u003eZendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. \u003c/p\u003e\n\n\u003cp\u003eWe also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk - GitHub app provides couple of options like \u003cstrong\u003eCreate Issue\u003c/strong\u003e, \u003cstrong\u003eLink Issue\u003c/strong\u003e, \u003cstrong\u003eNotify\u003c/strong\u003e, \u003cstrong\u003eIssue Log\u003c/strong\u003e \u0026amp; \u003cstrong\u003eConfigure App\u003c/strong\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Create Issue:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eCreate Issue:\u003c/strong\u003e lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app.    \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Link Issue:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUsing this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Notify:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Issue Log:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Configure App:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Zendesk - GitHub Integration app is limited to few Repositories in free version.\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWe value your privacy. Please review our Privacy Policy at \u003ca href=\"https://devopsintegration.io/privacy\"\u003ehttps://devopsintegration.io/privacy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Apps link and you will see the DevOps Integration GitHub App. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Authenticate button to authenticate your Zendesk and GitHub Credentials. In the popup fill the Zendesk URL, Zendesk API token and GitHub credentials like GitHub personal access token then click validate. Once the credentials are validated you are ready to use the app.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNow you will see the app to start displaying buttons like Create, Link etc buttons in your app.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you can Create new GitHub Issue from Zendesk - GitHub app or link existing Issue to your current Zendesk ticket #.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"GitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. \n\n Zendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. \n\n We also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! \n\n The Zendesk - GitHub app provides couple of options like **Create Issue**, **Link Issue**, **Notify**, **Issue Log** \u0026 **Configure App**. \n\n **-Create Issue:** \n\n The **Create Issue:** lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app.    \n\n **-Link Issue:** \n\n Using this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. \n\n **-Notify:** \n\n Notify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. \n\n **-Issue Log:** \n\n In the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. \n\n **-Configure App:** \n\n In the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. \n\n *The Zendesk - GitHub Integration app is limited to few Repositories in free version.*  \n\n **Privacy Policy:** \n\n We value your privacy. Please review our Privacy Policy at [https://devopsintegration.io/privacy](https://devopsintegration.io/privacy).","raw_installation_instructions":" \n\n 1. Click Install button to install the app to your Zendesk instance. \n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket. \n\n 3. Click on the Apps link and you will see the DevOps Integration GitHub App. \n\n 4. Click on Authenticate button to authenticate your Zendesk and GitHub Credentials. In the popup fill the Zendesk URL, Zendesk API token and GitHub credentials like GitHub personal access token then click validate. Once the credentials are validated you are ready to use the app.  \n\n  5. Now you will see the app to start displaying buttons like Create, Link etc buttons in your app.  \n\n 6. Now you can Create new GitHub Issue from Zendesk - GitHub app or link existing Issue to your current Zendesk ticket #.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://476364.apps.zdusercontent.com/476364/assets/1770893578-5bb1d666f2450448552650f7a3fd761f/logo-small.png","large_icon":"https://476364.apps.zdusercontent.com/476364/assets/1770893578-5bb1d666f2450448552650f7a3fd761f/logo.png","screenshots":["https://476364.apps.zdusercontent.com/476364/assets/1770893578-5bb1d666f2450448552650f7a3fd761f/screenshot-0.png","https://476364.apps.zdusercontent.com/476364/assets/1770893578-5bb1d666f2450448552650f7a3fd761f/screenshot-1.png","https://476364.apps.zdusercontent.com/476364/assets/1770893578-5bb1d666f2450448552650f7a3fd761f/screenshot-2.png"],"installation_count":43},{"id":479237,"name":"Customer Details Advanced","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1357103,"app_id":479237,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-03T12:21:54Z","updated_at":"2021-06-03T12:21:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1357095,"app_id":479237,"name":"autosearch","kind":"checkbox","required":false,"position":1,"created_at":"2021-06-03T12:21:52Z","updated_at":"2021-06-03T12:21:52Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1357096,"app_id":479237,"name":"api_domain","kind":"text","required":true,"position":2,"created_at":"2021-06-03T12:21:52Z","updated_at":"2021-06-03T12:21:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1357097,"app_id":479237,"name":"search_url","kind":"url","required":true,"position":3,"created_at":"2021-06-03T12:21:53Z","updated_at":"2021-06-03T12:21:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1357098,"app_id":479237,"name":"service_token","kind":"text","required":true,"position":4,"created_at":"2021-06-03T12:21:53Z","updated_at":"2021-06-03T12:21:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1357099,"app_id":479237,"name":"service_headers","kind":"multiline","required":true,"position":5,"created_at":"2021-06-03T12:21:53Z","updated_at":"2021-06-03T12:21:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1357100,"app_id":479237,"name":"search_fields_json","kind":"hidden","required":false,"position":6,"created_at":"2021-06-03T12:21:53Z","updated_at":"2023-05-29T17:13:44Z","default_value":"[{\"label\": \"\",\"value\": \"\",\"isBase\": false}]","secure":false,"scopes":null,"options":null},{"id":1357101,"app_id":479237,"name":"response_mapping_key","kind":"hidden","required":false,"position":7,"created_at":"2021-06-03T12:21:54Z","updated_at":"2021-06-03T12:21:54Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1357102,"app_id":479237,"name":"results_display_json","kind":"hidden","required":false,"position":8,"created_at":"2021-06-03T12:21:54Z","updated_at":"2023-05-29T17:13:44Z","default_value":"[{\"label\": \"\",\"value\": \"\",\"isBase\": false}]","secure":false,"scopes":null,"options":null}],"plans":[{"id":2309,"entity_id":479237,"app_id":479237,"amount":2900,"name":"Pay per instance","description":"\u003cp\u003eFor larger teams - 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Customer Details Advanced app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\u003c/p\u003e\n\n\u003cp\u003eFlexible app configuration allows to plug in to any kind of backend - CRM, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you\u0026#39;d like to see in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your backend\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the domain hosting your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in the URL of your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in the access token for your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Fill in the headers needed by your webservice.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\u003c/p\u003e\n\n\u003cp\u003eYou can also check the details on \u003ca href=\"https://www.volvox.rs/en/zendesk/zendesk-customer-details-app/\"\u003eour website\u003c/a\u003e or feel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"Customer Details Advanced brings all the crucial Customer Details Advanced from your backend directly to Zendesk.\n\nYour agents won't need to switch between windows anymore in order to find the customer information needed to provide quality support. Customer Details Advanced app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.\n\nFlexible app configuration allows to plug in to any kind of backend - CRM, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you'd like to see in Zendesk.\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your backend\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from your backend transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the domain hosting your webservice.\n\n__Step 3:__ Fill in the URL of your webservice.\n\n__Step 4:__ Fill in the access token for your webservice.\n\n__Step 5:__ Fill in the headers needed by your webservice.\n\n__Step 6:__ Go to the data mapping pannel in the nav-bar on the left and provide the way you want to map the service response on the screen.\n\nYou can also check the details on [our website](https://www.volvox.rs/en/zendesk/zendesk-customer-details-app/) or feel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://479237.apps.zdusercontent.com/479237/assets/1772612071-5fae1ee6529d0876211de5f8702a0790/logo-small.png","large_icon":"https://479237.apps.zdusercontent.com/479237/assets/1772612071-5fae1ee6529d0876211de5f8702a0790/logo.png","screenshots":["https://479237.apps.zdusercontent.com/479237/assets/1772612071-5fae1ee6529d0876211de5f8702a0790/screenshot-0.png","https://479237.apps.zdusercontent.com/479237/assets/1772612071-5fae1ee6529d0876211de5f8702a0790/screenshot-1.png","https://479237.apps.zdusercontent.com/479237/assets/1772612071-5fae1ee6529d0876211de5f8702a0790/screenshot-2.png"],"installation_count":1},{"id":481990,"name":"Calendly Events for 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-07T07:46:11Z","updated_at":"2026-07-15T04:38:17Z","terms_conditions_url":null,"app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,2,5,1,16,18,15,17,25],"date_published":"2021-06-07T07:46:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://calendly.com/pricing"},"location_names":["ticket_sidebar","nav_bar","user_sidebar","top_bar"],"last_update_time":"2021-12-08T16:35:33Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Create \u0026 View appointments right from Zendesk with Calendly","long_description":"\u003ch3\u003eCalendly Events for Support\u003c/h3\u003e\n\n\u003cp\u003eCreate \u0026amp; View appointments instantly with Calendly from Zendesk Support.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate an appointment instantly with Ticket request from Ticket View.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView Ticket requester\u0026#39;s upcoming and previous appointments inside Ticket View\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate an appointment instantly with any contact from Contact View.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView all of your Calendly appointments from Zendesk navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRead our documentation \u003ca href=\"https://apps.ulgebra.com/zendesk/calendly-integration-for-zendesk\"\u003eclick here\u003c/a\u003e to setup Calendly events in Zendesk Support.\u003c/p\u003e\n","raw_long_description":"### Calendly Events for Support\n\nCreate \u0026 View appointments instantly with Calendly from Zendesk Support.\n\n#### Features\n\n- Create an appointment instantly with Ticket request from Ticket View.\n\n- View Ticket requester's upcoming and previous appointments inside Ticket View\n\n- Create an appointment instantly with any contact from Contact View.\n\n- View all of your Calendly appointments from Zendesk navigation bar.\n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Read our documentation [click here](https://apps.ulgebra.com/zendesk/calendly-integration-for-zendesk) to setup Calendly events in Zendesk 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customers better. Zendesk Support tickets can be linked to work items in Zoho Sprints so that your teams can collaborate with context and resolve customer issues faster.\u003c/p\u003e\n\n\u003ch2\u003eServe your customers better\u003c/h2\u003e\n\n\u003cp\u003eSupport teams can collaborate with product teams on bugs that are hindering your customers’ experience and get updates on the issue’s resolution — all from within your Zendesk Support account.\u003c/p\u003e\n\n\u003ch2\u003eCollaborate with context\u003c/h2\u003e\n\n\u003cp\u003eIn Zoho Sprints, product teams will have a comprehensive view of customer conversations related to an issue. They can collaborate with your support team to resolve issues — without switching tabs. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEnsure you have an account in both Zoho Sprints and Zendesk. \u003c/p\u003e\n\n\u003ch2\u003eSteps to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFrom your Zoho Sprints account, click Setup and go to Marketplace \u0026gt; All \u0026gt; Zendesk for Zoho Sprints. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install on the top right corner. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose your Project and Accessibility preferences and click Install Now. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Sub-Domain and click Save\u0026amp;Next. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize your connections and triggers. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eZendesk extension will now be installed in your Zoho Sprints as well as in your Zendesk account. Visit your Zendesk tickets to start using this extension.\u003c/p\u003e\n","raw_long_description":"With Zendesk Support for Zoho Sprints, your support teams can collaborate with product teams and serve your customers better. Zendesk Support tickets can be linked to work items in Zoho Sprints so that your teams can collaborate with context and resolve customer issues faster.\n\n##Serve your customers better\n\nSupport teams can collaborate with product teams on bugs that are hindering your customers’ experience and get updates on the issue’s resolution — all from within your Zendesk Support account.\n\n##Collaborate with context\n\nIn Zoho Sprints, product teams will have a comprehensive view of customer conversations related to an issue. They can collaborate with your support team to resolve issues — without switching tabs. ","raw_installation_instructions":"Ensure you have an account in both Zoho Sprints and Zendesk. \n\n##Steps to install \n\n1. From your Zoho Sprints account, click Setup and go to Marketplace \u003e All \u003e Zendesk for Zoho Sprints. \n\n2. Click Install on the top right corner. \n\n3. Choose your Project and Accessibility preferences and click Install Now. \n\n4. Enter your Zendesk Sub-Domain and click Save\u0026Next. \n\n5. Authorize your connections and triggers. \n\nZendesk extension will now be installed in your Zoho Sprints as well as in your Zendesk account. Visit your Zendesk tickets to start using this extension.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://482800.apps.zdusercontent.com/482800/assets/1777295499-e0bcc227a9c71b5c385399523603f4c8/logo-small.png","large_icon":"https://482800.apps.zdusercontent.com/482800/assets/1777295499-e0bcc227a9c71b5c385399523603f4c8/logo.png","screenshots":["https://482800.apps.zdusercontent.com/482800/assets/1777295499-e0bcc227a9c71b5c385399523603f4c8/screenshot-0.png","https://482800.apps.zdusercontent.com/482800/assets/1777295499-e0bcc227a9c71b5c385399523603f4c8/screenshot-1.png","https://482800.apps.zdusercontent.com/482800/assets/1777295499-e0bcc227a9c71b5c385399523603f4c8/screenshot-2.png"],"installation_count":3},{"id":483079,"name":"Guide Importer by LEAFWORKS","state":"published","version":"2.6.1","framework_version":"2.0","parameters":[{"id":1365033,"app_id":483079,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-08T13:35:15Z","updated_at":"2021-06-08T13:35:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2320,"entity_id":483079,"app_id":483079,"amount":19900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":173,"cost_type":"CostOneOff","active":true,"created_at":"2021-06-08T13:35:17.000Z","updated_at":"2021-06-08T13:35:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-06-08T13:35:14Z","updated_at":"2026-04-17T14:43:07Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[2,7,9],"date_published":"2021-06-08T13:35:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background","modal"],"last_update_time":"2025-11-18T20:31:36Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Import/export Guide articles, sections and categories for different brands","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the Guide Importer works\u003c/h2\u003e\n\n\u003cp\u003eCustomer satisfaction and a good customer experience are critical for successful businesses. Happy customers are more likely to return and thus provide recurring revenue streams. As you probably know, it takes a lot of effort and work from your customer support team to fulfill those customer needs, especially when they have to deal with complex requests. In order to enable your customer support agents to focus on those more time consuming customer requests, easy and recurring requests should be deflected by offering self service solutions to end users.\u003c/p\u003e\n\n\u003cp\u003eWith Zendesk Guide you can create a help center with a knowledge base for publishing self-service content. By doing so, you enable customers to solve their problems by themselves without contacting you customer service agents. This works well, if your help center is up to date and complete. The Leafworks Guide Importer app helps you to organize your help center and lets you change and update articles in no time.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe Guide Importer app allows you to perform a bulk import and export of your Zendesk Guide articles, sections and categories, making it easy to update your help center without wasting time.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eImport or export articles\u003c/strong\u003e, sections and categories in Excel file format\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify\u003c/strong\u003e to which brands articles are connected to\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChoose for which permission groups\u003c/strong\u003e do articles apply\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdjust article visibility\u003c/strong\u003e with language and user group selection (e.g. signed-in users, agents and admins etc.)\u003c/li\u003e\n\u003cli\u003eIn your Excel files, choose which columns designate \u003cstrong\u003earticles, sections or categories\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify the article labels\u003c/strong\u003e delimiter\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## How the Guide Importer works\r\n\r\nCustomer satisfaction and a good customer experience are critical for successful businesses. Happy customers are more likely to return and thus provide recurring revenue streams. As you probably know, it takes a lot of effort and work from your customer support team to fulfill those customer needs, especially when they have to deal with complex requests. In order to enable your customer support agents to focus on those more time consuming customer requests, easy and recurring requests should be deflected by offering self service solutions to end users.\r\n\r\nWith Zendesk Guide you can create a help center with a knowledge base for publishing self-service content. By doing so, you enable customers to solve their problems by themselves without contacting you customer service agents. This works well, if your help center is up to date and complete. The Leafworks Guide Importer app helps you to organize your help center and lets you change and update articles in no time.\r\n\r\n## Overview\r\n\r\nThe Guide Importer app allows you to perform a bulk import and export of your Zendesk Guide articles, sections and categories, making it easy to update your help center without wasting time.\r\n\r\n## Features\r\n\r\n- **Import or export articles**, sections and categories in Excel file format\r\n- **Specify** to which brands articles are connected to\r\n- **Choose for which permission groups** do articles apply\r\n- **Adjust article visibility** with language and user group selection (e.g. signed-in users, agents and admins etc.)\r\n- In your Excel files, choose which columns designate **articles, sections or categories**\r\n- **Specify the article labels** delimiter\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://483079.apps.zdusercontent.com/483079/assets/1763369264-023e3abb9456ef0251590b45a62b49d4/logo-small.png","large_icon":"https://483079.apps.zdusercontent.com/483079/assets/1763369264-023e3abb9456ef0251590b45a62b49d4/logo.png","screenshots":["https://483079.apps.zdusercontent.com/483079/assets/1763369264-023e3abb9456ef0251590b45a62b49d4/screenshot-0.png","https://483079.apps.zdusercontent.com/483079/assets/1763369264-023e3abb9456ef0251590b45a62b49d4/screenshot-1.png","https://483079.apps.zdusercontent.com/483079/assets/1763369264-023e3abb9456ef0251590b45a62b49d4/screenshot-2.png"],"installation_count":21},{"id":483356,"name":"Stripe Connector","state":"published","version":"3.3","framework_version":"2.0","parameters":[{"id":1365564,"app_id":483356,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-08T20:41:11Z","updated_at":"2021-06-08T20:41:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1382283,"app_id":483356,"name":"AppToken","kind":"text","required":false,"position":1,"created_at":"2021-06-17T17:05:13Z","updated_at":"2026-03-30T15:15:00Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2723463,"app_id":483356,"name":"domain","kind":"text","required":true,"position":2,"created_at":"2023-10-16T19:42:54Z","updated_at":"2024-10-22T20:15:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2723464,"app_id":483356,"name":"ticketWidgetId","kind":"text","required":false,"position":3,"created_at":"2023-10-16T19:42:54Z","updated_at":"2024-10-22T20:15:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2723465,"app_id":483356,"name":"userWidgetId","kind":"text","required":false,"position":4,"created_at":"2023-10-16T19:42:54Z","updated_at":"2024-10-22T20:15:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2323,"entity_id":483356,"app_id":483356,"amount":700,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1IyNaC2SKDFaOYmeFIKNiEX4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_103Qh92SKDFaOYme","cost_id":849,"cost_type":"CostStripe","active":true,"created_at":"2021-06-08T20:41:13.000Z","updated_at":"2021-06-08T20:41:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-06-08T20:41:09Z","updated_at":"2026-03-30T15:15:00Z","terms_conditions_url":"https://www.eonesolutions.com/eone-cloud-terms-of-service/","app_organization":{"id":689,"name":"eOne Solutions","email":"support@eonesolutions.com","website":"https://www.eonesolutions.com/","country_code":"US","stripe_account_id":"acct_103Qh92SKDFaOYme","state":null},"locations":[3,4,5],"date_published":"2021-06-08T20:41:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2026-03-30T15:14:57Z","owner_id":269519,"author_name":"eOne Solutions","author_email":"zendesk@eonesolutions.com","author_url":"https://www.eonesolutions.com/app/stripe-connector-for-zendesk","short_description":"View and manage your Stripe data from within Zendesk","long_description":"\u003cp\u003eGive your agents the power to deal with Stripe queries from inside Zendesk. No need to log into a separate application.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuickly get the Stripe data you need\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDisplay the customer information captured by Stripe, including all contact, address, tax, and custom fields\u003c/li\u003e\n\u003cli\u003eSearch a list of all charges made to the customer\u003c/li\u003e\n\u003cli\u003eReturn a list of refunds that the customer has received\u003c/li\u003e\n\u003cli\u003eList all disputes that exist for the customer\u003c/li\u003e\n\u003cli\u003eShow invoices for the customer and drill down to get details from the invoice lines\u003c/li\u003e\n\u003cli\u003eGet a list of all subscriptions that the customer has and drill down to the subscription items\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTake action to provide faster resolutions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUpdate the customer record in Stripe with updated contact, address, tax, and custom fields\u003c/li\u003e\n\u003cli\u003eProcess refunds for a charge either partially or in full\u003c/li\u003e\n\u003cli\u003eCancel subscriptions with the option to charge immediately for the entire billing period or a partial amount based on the time remaining\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomize the solution to work for your business\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnly show the lists, tabs, and fields that you need\u003c/li\u003e\n\u003cli\u003eSelect to view from all the fields that are available in Stripe\u003c/li\u003e\n\u003cli\u003eAdd additional fields to your actions to capture the data you need\u003c/li\u003e\n\u003cli\u003eSet fields to be required to ensure data quality\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003epowered by Popdock\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://apps.popdock.com/Create/ZendeskStripe\"\u003eRegister your app here to receive your Widget IDs and complete setup.\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eGo to Admin-Manage and on the Stripe Connector, select Change Settings to configure\u003c/li\u003e\n\u003cli\u003eCopy the Widget ID\u0026#39;s from the installation wizard to both the Ticket Widget ID, User Widget ID and App Token. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app connects to Popdock\u0026#39;s secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Stripe data primarily). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.\u003c/p\u003e\n","raw_long_description":"Give your agents the power to deal with Stripe queries from inside Zendesk. No need to log into a separate application.\n\n**Quickly get the Stripe data you need**\n\n- Display the customer information captured by Stripe, including all contact, address, tax, and custom fields\n- Search a list of all charges made to the customer\n- Return a list of refunds that the customer has received\n- List all disputes that exist for the customer\n- Show invoices for the customer and drill down to get details from the invoice lines\n- Get a list of all subscriptions that the customer has and drill down to the subscription items\n\n**Take action to provide faster resolutions**\n\n- Update the customer record in Stripe with updated contact, address, tax, and custom fields\n- Process refunds for a charge either partially or in full\n- Cancel subscriptions with the option to charge immediately for the entire billing period or a partial amount based on the time remaining\n\n**Customize the solution to work for your business**\n\n- Only show the lists, tabs, and fields that you need\n- Select to view from all the fields that are available in Stripe\n- Add additional fields to your actions to capture the data you need\n- Set fields to be required to ensure data quality  \n\n **powered by Popdock**","raw_installation_instructions":"\n\n* [Register your app here to receive your Widget IDs and complete setup.](https://apps.popdock.com/Create/ZendeskStripe)\n* Go to Admin-Manage and on the Stripe Connector, select Change Settings to configure\n* Copy the Widget ID's from the installation wizard to both the Ticket Widget ID, User Widget ID and App Token. \n\n This app connects to Popdock's secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Stripe data primarily). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://483356.apps.zdusercontent.com/483356/assets/1773700031-b75efd271cc06d3151f6f9896970b0fa/logo-small.png","large_icon":"https://483356.apps.zdusercontent.com/483356/assets/1773700031-b75efd271cc06d3151f6f9896970b0fa/logo.png","screenshots":["https://483356.apps.zdusercontent.com/483356/assets/1773700031-b75efd271cc06d3151f6f9896970b0fa/screenshot-0.png","https://483356.apps.zdusercontent.com/483356/assets/1773700031-b75efd271cc06d3151f6f9896970b0fa/screenshot-1.png","https://483356.apps.zdusercontent.com/483356/assets/1773700031-b75efd271cc06d3151f6f9896970b0fa/screenshot-2.png"],"installation_count":0},{"id":485737,"name":"Import CSV App","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-VG0W8CL9XK","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-11T12:49:50Z","updated_at":"2026-08-04T05:45:23Z","terms_conditions_url":null,"app_organization":{"id":1065,"name":"Help Desk Migration by Relokia | Automated Data Migration to Zendesk | Consulting","email":"contact@help-desk-migration.com","website":"https://help-desk-migration.com?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk\u0026utm_content=author_block","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2021-06-11T12:49:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://help-desk-migration.com/pricing/?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=profile-info"},"location_names":[],"last_update_time":"2026-08-04T05:45:21Z","owner_id":269519,"author_name":"Help Desk Migration","author_email":"contact@help-desk-migration.com","author_url":"https://help-desk-migration.com/csv-to-zendesk-migration/?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=zendesk-import\u0026utm_content=website-link","short_description":"CSV import tool to bulk upload tickets, users, and knowledge base to Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=img\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2025/01/csv-to-zendesk-import-marketplace.png\" alt=\"Import CSV App\"\u003e\u003c/a\u003e Import CSV App makes it simple to \u003ca href=\"https://help-desk-migration.com/csv-to-zendesk-migration/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=description-header\"\u003eimport CSV to Zendesk\u003c/a\u003e—whether you\u0026#39;re migrating data, uploading contacts, or syncing archived tickets. With this CSV import tool, you get a seamless experience without writing a single line of code. \u003c/p\u003e\n\n\u003ch3\u003eWhy choose Import CSV app for Zendesk bulk data import?\u003c/h3\u003e\n\n\u003cp\u003eDesigned by \u003ca href=\"https://help-desk-migration.com/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=why-you-should-use-this-app\"\u003eHelp Desk Migration\u003c/a\u003e, this app simplifies bulk CSV import without disrupting your workflow. Whether onboarding hundreds of agents or migrating years of legacy tickets, our CSV importer ensures a smooth, reliable import from CSV to Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImport\u003c/strong\u003e – Try it as a ticket importer to bring in support data from other platforms. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBulk Upload\u003c/strong\u003e – Use it as a ticket bulk uploader to recover or consolidate historical ticket records. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTeam Onboarding\u003c/strong\u003e – Try a data importer tool to add users and organizations in phases, making it easier to scale your support team.\u003c/p\u003e\n\n\u003ch3\u003eWhat types of data can you import into Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eThis CSV Importer supports bulk data import for all your essential records:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eimport tickets \u003c/li\u003e\n\u003cli\u003eimport contacts \u003c/li\u003e\n\u003cli\u003eimport organizations \u003c/li\u003e\n\u003cli\u003eimport agents \u003c/li\u003e\n\u003cli\u003eimport comments \u003c/li\u003e\n\u003cli\u003eimport attachments \u003c/li\u003e\n\u003cli\u003eimport custom fields for contacts, organizations, and tickets \u003c/li\u003e\n\u003cli\u003eimport tags \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can also upload the knowledge base content like: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eArticles \u003c/li\u003e\n\u003cli\u003eFolders \u003c/li\u003e\n\u003cli\u003eCategories \u003c/li\u003e\n\u003cli\u003eAttachments \u003c/li\u003e\n\u003cli\u003eTags \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow to import CSV to Zendesk?\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eChoose CSV as your Source. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse our CSV import tool to migrate the following records. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomers  and companies \u003c/li\u003e\n\u003cli\u003eTickets (including agents, customers, and companies) \u003c/li\u003e\n\u003cli\u003eTicket comments (uploaded separately) \u003c/li\u003e\n\u003cli\u003eHelp Center content - articles, categories, and folders \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMake sure to prepare your CSV files using our templates. \u003c/p\u003e\n\n\u003ch3\u003eWhat are the benefits of our Import CSV App for Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eQuick setup – Start importing in minutes with an intuitive workflow and no steep learning curve. \u003c/p\u003e\n\n\u003cp\u003eFree Demo – Preview your import with 20 random records or specific IDs. Run unlimited tests to fine-tune mappings and settings. \u003c/p\u003e\n\n\u003cp\u003eAgent matching – Match agents by email, assign a default agent for inactive users, or create new agents automatically when needed. \u003c/p\u003e\n\n\u003cp\u003eField mapping – Align ticket, user, and organization fields with your Zendesk structure to keep relationships intact. \u003c/p\u003e\n\n\u003cp\u003eCustom fields – Import custom fields for tickets, contacts, and organizations to maintain your data model. \u003c/p\u003e\n\n\u003cp\u003eAutomated options – Adjust your CSV import with features like tagging imported tickets, migrating inline images as attachments, and skipping or filtering attachments. \u003c/p\u003e\n\n\u003cp\u003eExpert support – Get help from our support team at any stage of your CSV import. \u003c/p\u003e\n\n\u003ch3\u003eHow to secure your CSV to Zendesk import?\u003c/h3\u003e\n\n\u003cp\u003eThe Import CSV App meets top security standards—SOC 2 Type II, SOC 3, HIPAA-ready, and Google-verified. Your data is encrypted in transit, securely hosted on AWS, and only used for the migration process. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=gif\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2025/01/Zendesk-Import-marketplace.gif\" alt=\"Zendesk Import\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=button\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2024/06/Button-green.png\" alt=\"Zendesk Import\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=description-footer\"\u003eStart importing your CSV data\u003c/a\u003e today and experience hassle-free movement into Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eLet\u0026#39;s make sure your CSV files are all set to go. Check out our comprehensive guide that explains the \u003ca href=\"https://help-desk-migration.com/help/csv-migration-guides/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up\"\u003erequirements for CSV files\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003ePREPARE ZENDESK FOR THE DATA IMPORT \u003c/p\u003e\n\n\u003cp\u003eLet\u0026#39;s dive into optimizing your Zendesk setup for maximum efficiency: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLet’s set up custom fields for seamless mapping. \u003c/li\u003e\n\u003cli\u003eEnsure to activate your help center if you\u0026#39;re importing over the knowledge base. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePREPARE CSV FILES FOR ZENDESK IMPORT \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen importing tickets, you must import other objects (agents, contacts, etc.) since they’re tightly connected. \u003c/li\u003e\n\u003cli\u003eAt the bottom of the field mapping form, you can select the brand to which the tickets should be attributed. It\u0026#39;s important to verify this prior to starting the test Zendesk import. \u003c/li\u003e\n\u003cli\u003eFor more details on preparing data for importing, visit our \u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-help\u0026utm_content=prepare-csv\"\u003eguide\u003c/a\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSTART IMPORTING DATA INTO ZENDESK \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eWhen your files are ready, go to \u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up-header\"\u003eMigration Wizard\u003c/a\u003e and create your account. \u003c/li\u003e\n\u003cli\u003eSelect CSV from the list of available data sources \u003c/li\u003e\n\u003cli\u003eNext, you\u0026#39;ll be prompted to select the specific data to import. The options include the Help Desk and the Knowledge Base. If you want to import both, kindly note that you\u0026#39;ll need to run two separate Zendesk imports\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpload your CSV files and connect the Zendesk account \u003c/li\u003e\n\u003cli\u003eSelect the objects you want to migrate and map data fields \u003c/li\u003e\n\u003cli\u003eClick Continue as the Migration Wizard imports a small amount of data into Zendesk. Once the Demo Migration wraps up, a page displaying the migration results. Click “View 20 records,” and you will see a list of imported tickets. You can download a report with the IDs of imported data. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDouble-check the results. Consult our guide on how to check the \u003ca href=\"https://help-desk-migration.com/help/csv-migration-guides/#how-to-check-the-result-of-the-demo-migration-to-csv?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up\"\u003eresults of your Zendesk import\u003c/a\u003e. If any questions come up during this migration phase, our support reps are ready to help. \u003c/p\u003e\n\n\u003cp\u003eReady for Zendesk import? Just wrap up the payment and and begin importing all data to Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=gif\"\u003e\u003cimg src=\"https://help-desk-migration.com/wp-content/uploads/2025/01/Zendesk-Import-marketplace.gif\" alt=\"CSV to Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up-footer\"\u003eTry the Import CSV app for free\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"[![Import CSV App](https://help-desk-migration.com/wp-content/uploads/2025/01/csv-to-zendesk-import-marketplace.png)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=img) Import CSV App makes it simple to [import CSV to Zendesk](https://help-desk-migration.com/csv-to-zendesk-migration/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=description-header)—whether you're migrating data, uploading contacts, or syncing archived tickets. With this CSV import tool, you get a seamless experience without writing a single line of code. \n\n###Why choose Import CSV app for Zendesk bulk data import? \n\nDesigned by [Help Desk Migration](https://help-desk-migration.com/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=why-you-should-use-this-app), this app simplifies bulk CSV import without disrupting your workflow. Whether onboarding hundreds of agents or migrating years of legacy tickets, our CSV importer ensures a smooth, reliable import from CSV to Zendesk. \n\n**Import** – Try it as a ticket importer to bring in support data from other platforms. \n\n**Bulk Upload** – Use it as a ticket bulk uploader to recover or consolidate historical ticket records. \n\n**Team Onboarding** – Try a data importer tool to add users and organizations in phases, making it easier to scale your support team.\n\n###What types of data can you import into Zendesk? \n\nThis CSV Importer supports bulk data import for all your essential records:\n\n* import tickets \n* import contacts \n* import organizations \n* import agents \n* import comments \n* import attachments \n* import custom fields for contacts, organizations, and tickets \n* import tags \n\nYou can also upload the knowledge base content like: \n\n* Articles \n* Folders \n* Categories \n* Attachments \n* Tags \n\n###How to import CSV to Zendesk? \n\n 1. Choose CSV as your Source. \n\n 2. Use our CSV import tool to migrate the following records. \n\n* Customers  and companies \n* Tickets (including agents, customers, and companies) \n* Ticket comments (uploaded separately) \n* Help Center content - articles, categories, and folders \n\nMake sure to prepare your CSV files using our templates. \n\n### What are the benefits of our Import CSV App for Zendesk? \n\n Quick setup – Start importing in minutes with an intuitive workflow and no steep learning curve. \n\nFree Demo – Preview your import with 20 random records or specific IDs. Run unlimited tests to fine-tune mappings and settings. \n\nAgent matching – Match agents by email, assign a default agent for inactive users, or create new agents automatically when needed. \n\nField mapping – Align ticket, user, and organization fields with your Zendesk structure to keep relationships intact. \n\nCustom fields – Import custom fields for tickets, contacts, and organizations to maintain your data model. \n\nAutomated options – Adjust your CSV import with features like tagging imported tickets, migrating inline images as attachments, and skipping or filtering attachments. \n\nExpert support – Get help from our support team at any stage of your CSV import. \n\n###How to secure your CSV to Zendesk import? \n\nThe Import CSV App meets top security standards—SOC 2 Type II, SOC 3, HIPAA-ready, and Google-verified. Your data is encrypted in transit, securely hosted on AWS, and only used for the migration process. \n\n[![Zendesk Import](https://help-desk-migration.com/wp-content/uploads/2025/01/Zendesk-Import-marketplace.gif)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=gif) \n\n[![Zendesk Import](https://help-desk-migration.com/wp-content/uploads/2024/06/Button-green.png)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=button) \n\n[Start importing your CSV data](https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=description-footer) today and experience hassle-free movement into Zendesk.","raw_installation_instructions":"\n\nLet's make sure your CSV files are all set to go. Check out our comprehensive guide that explains the [requirements for CSV files](https://help-desk-migration.com/help/csv-migration-guides/?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up). \n\nPREPARE ZENDESK FOR THE DATA IMPORT \n\nLet's dive into optimizing your Zendesk setup for maximum efficiency: \n\n* Let’s set up custom fields for seamless mapping. \n* Ensure to activate your help center if you're importing over the knowledge base. \n\nPREPARE CSV FILES FOR ZENDESK IMPORT \n\n* When importing tickets, you must import other objects (agents, contacts, etc.) since they’re tightly connected. \n* At the bottom of the field mapping form, you can select the brand to which the tickets should be attributed. It's important to verify this prior to starting the test Zendesk import. \n* For more details on preparing data for importing, visit our [guide](https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-help\u0026utm_content=prepare-csv) \n\nSTART IMPORTING DATA INTO ZENDESK \n\n 1. When your files are ready, go to [Migration Wizard](https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up-header) and create your account. \n 2. Select CSV from the list of available data sources \n 3. Next, you'll be prompted to select the specific data to import. The options include the Help Desk and the Knowledge Base. If you want to import both, kindly note that you'll need to run two separate Zendesk imports  \n 4. Upload your CSV files and connect the Zendesk account \n 5. Select the objects you want to migrate and map data fields \n 6. Click Continue as the Migration Wizard imports a small amount of data into Zendesk. Once the Demo Migration wraps up, a page displaying the migration results. Click “View 20 records,” and you will see a list of imported tickets. You can download a report with the IDs of imported data. \n\n Double-check the results. Consult our guide on how to check the [results of your Zendesk import](https://help-desk-migration.com/help/csv-migration-guides/#how-to-check-the-result-of-the-demo-migration-to-csv?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up). If any questions come up during this migration phase, our support reps are ready to help. \n\nReady for Zendesk import? Just wrap up the payment and and begin importing all data to Zendesk. \n\n[![CSV to Zendesk](https://help-desk-migration.com/wp-content/uploads/2025/01/Zendesk-Import-marketplace.gif)](https://app.help-desk-migration.com/migration/create?utm_source=zendesk_mp\u0026utm_medium=referral\u0026utm_campaign=csv-to-zendesk\u0026utm_content=gif)\n\n[Try the Import CSV app for free](https://app.help-desk-migration.com/migration/create?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_campaign=csv-import-app\u0026utm_content=how-to-set-up-footer).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://485737.apps.zdusercontent.com/485737/assets/1784644717-d3c31e0cecf0d4b30a185bf8eea799dd/logo-small.png","large_icon":"https://485737.apps.zdusercontent.com/485737/assets/1784644717-d3c31e0cecf0d4b30a185bf8eea799dd/logo.png","screenshots":["https://485737.apps.zdusercontent.com/485737/assets/1784644717-d3c31e0cecf0d4b30a185bf8eea799dd/screenshot-0.png","https://485737.apps.zdusercontent.com/485737/assets/1784644717-d3c31e0cecf0d4b30a185bf8eea799dd/screenshot-1.png","https://485737.apps.zdusercontent.com/485737/assets/1784644717-d3c31e0cecf0d4b30a185bf8eea799dd/screenshot-2.png"],"installation_count":0},{"id":488632,"name":"TrackingMore","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1376064,"app_id":488632,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-15T07:01:13Z","updated_at":"2021-06-15T07:01:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1376063,"app_id":488632,"name":"tm-key","kind":"text","required":true,"position":1,"created_at":"2021-06-15T07:01:13Z","updated_at":"2021-06-15T07:01:13Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2330,"entity_id":488632,"app_id":488632,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-06-15T07:01:15.000Z","updated_at":"2021-06-15T07:01:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-15T07:01:12Z","updated_at":"2025-04-04T00:06:48Z","terms_conditions_url":null,"app_organization":{"id":4819,"name":"Trackingmore","email":"service@trackingmore.org","website":"https://www.trackingmore.com","country_code":"CN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-06-15T07:01:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.trackingmore.com/pricing.html"},"location_names":["ticket_sidebar"],"last_update_time":"2021-08-11T22:59:01Z","owner_id":269519,"author_name":"TrackingMore","author_email":"service@trackingmore.org","author_url":"https://www.trackingmore.com/","short_description":"Order package tracking management for Customer Service teams.","long_description":"\u003cp\u003eThis integration will help eCommerce brands to shorten the time of answering questions related to order delivery status (WISMO - where is my order)\u003c/p\u003e\n\n\u003cp\u003eWith our app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between applications.\u003c/p\u003e\n\n\u003cp\u003eAgents can easily copy and paste the latest results together.\u003c/p\u003e\n\n\u003cp\u003eTrackingmore app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTracking number \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCarrier name \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDelivery status \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder number \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDestination country \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDelivered date \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetailed event messages\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e1.Create a new Trackingmore account at \u003ca href=\"https://www.trackingmore.com/\"\u003eTrackingmore.com\u003c/a\u003e.If you run a Shopify store, you need to find the API key in TM shopify app \u0026quot;Intergration\u0026quot; section(no need to create an account at trackingmore.com).\u003c/p\u003e\n\n\u003cp\u003e2.Create a new API key\u003c/p\u003e\n\n\u003cp\u003e3.Copy and paste the newly created API key to Zendesk\u003c/p\u003e\n","raw_long_description":"This integration will help eCommerce brands to shorten the time of answering questions related to order delivery status (WISMO - where is my order)\n\nWith our app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between applications.\n\nAgents can easily copy and paste the latest results together.\n\nTrackingmore app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.\n\n* Tracking number \n\n* Carrier name \n\n* Delivery status \n\n* Order number \n\n* Destination country \n\n* Delivered date \n\n* Detailed event messages","raw_installation_instructions":"1.Create a new Trackingmore account at [Trackingmore.com](https://www.trackingmore.com/).If you run a Shopify store, you need to find the API key in TM shopify app \"Intergration\" section(no need to create an account at trackingmore.com).\n\n2.Create a new API key\n\n3.Copy and paste the newly created API key to Zendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://488632.apps.zdusercontent.com/488632/assets/1628677562-614cc4545180b3a8f4c665246cf0302d/logo-small.png","large_icon":"https://488632.apps.zdusercontent.com/488632/assets/1628677562-614cc4545180b3a8f4c665246cf0302d/logo.png","screenshots":["https://488632.apps.zdusercontent.com/488632/assets/1628677562-614cc4545180b3a8f4c665246cf0302d/screenshot-0.png","https://488632.apps.zdusercontent.com/488632/assets/1628677562-614cc4545180b3a8f4c665246cf0302d/screenshot-1.png","https://488632.apps.zdusercontent.com/488632/assets/1628677562-614cc4545180b3a8f4c665246cf0302d/screenshot-2.png"],"installation_count":5},{"id":489250,"name":"Ticket Classifier by Pythia","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":1377607,"app_id":489250,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-15T20:58:37Z","updated_at":"2021-06-15T20:58:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1377606,"app_id":489250,"name":"clientApiToken","kind":"text","required":false,"position":1,"created_at":"2021-06-15T20:58:37Z","updated_at":"2021-06-15T20:58:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2331,"entity_id":489250,"app_id":489250,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-06-15T20:58:39.000Z","updated_at":"2021-06-15T20:58:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-126212766-1","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-15T20:58:36Z","updated_at":"2025-12-04T17:09:06Z","terms_conditions_url":null,"app_organization":{"id":2683,"name":"Pythia AI Inc. ","email":"hello@pythia.cc","website":"https://pythia.cc","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2021-06-15T20:58:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pythia.cc/pricing/classify"},"location_names":["nav_bar"],"last_update_time":"2025-12-04T17:09:00Z","owner_id":269519,"author_name":"Pythia","author_email":"hello@pythia.cc","author_url":"https://pythia.cc","short_description":"Automate tagging and routing of tickets in your Zendesk.","long_description":"\u003cp\u003e\u003ca href=\"https://pythia.cc\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png\" alt=\"Pythia\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAdding categories (tags) to the incoming tickets allows to prioritize tickets by their business importance (via assigning Priority and SLAs). But automating this process is a big challenge for Zendesk owners. \u003c/p\u003e\n\n\u003cp\u003eWith our Pythia Classifier you receive an efficient and affordable tool for automatic tickets tagging. The Classifier uses comprehensive domain-sensitive taxonomies that cover most of your categorization needs. We provide solutions for Ecommerce, Subscriptions and Software companies. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey benefits\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtensive tags taxonomies\u003c/strong\u003e with one- or two-level categorization \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage agnostic solution\u003c/strong\u003e (more than 25 languages supported)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible implementation\u003c/strong\u003e via tickets forms or single dropdown ticket field\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced tickets prioritization\u003c/strong\u003e with Sentiment detection for incoming tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTest Classifier live\u003c/strong\u003e here: \u003ca href=\"https://pythia.cc/products/classify\"\u003ehttps://pythia.cc/products/classify\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eSee pricing plans and model your value here: \u003ca href=\"https://pythia.cc/pricing/classify\"\u003ehttps://pythia.cc/pricing/classify\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnjoy a \u003cstrong\u003efree 7-day trial\u003c/strong\u003e to evaluate Ticket Classifier in action.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e to start the trial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCancel\u003c/strong\u003e the trial \u003cstrong\u003eanytime\u003c/strong\u003e by simply uninstalling the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict access\u003c/strong\u003e to the app by setting permissions for specific Group(s) or Role(s) (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://pythia.cc/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003cbr\u003e\n | \u003ca href=\"https://pythia.cc/tos\"\u003eTerms of Service\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eExplore other Pythia apps for improving your Zendesk operations and productivity. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://pythia.cc/products\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-other-apps.png\" alt=\"Other Pythia apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eNEW! Meet Parnas - the full-stack Gen-AI solution for Zendesk.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://parnas.cx\"\u003e\u003cimg src=\"https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-parnas-promo.png\" alt=\"Parnas\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app you will have a \u003cstrong\u003efree 7-day trial\u003c/strong\u003e to evaluate Classifier in action.\u003c/p\u003e\n\n\u003cp\u003eTo install the Ticket Classifier by Pythia app in your Zendesk Support, please follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app.\u003c/li\u003e\n\u003cli\u003eAdd your Zendesk credentials (or add your existing Pythia API token if you already have another Pythia app installed) for authorizing access to classify new tickets.\u003c/li\u003e\n\u003cli\u003eFollow the step-by-step setup process: (1) select the plan, (2) implementation and (3) languages.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor further assistance, please contact us via \u003ca href=\"mailto:hello@pythia.cc\"\u003ehello@pythia.cc\u003c/a\u003e or the widget on https://pythia.cc/. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant notes\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e to start the trial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCancel\u003c/strong\u003e the trial \u003cstrong\u003eanytime\u003c/strong\u003e by simply uninstalling the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRestrict access\u003c/strong\u003e to the app by setting permissions for specific Group(s) or Role(s) (\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003esee how here\u003c/a\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![Pythia](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-banner-pythia.png)](https://pythia.cc)\n\nAdding categories (tags) to the incoming tickets allows to prioritize tickets by their business importance (via assigning Priority and SLAs). But automating this process is a big challenge for Zendesk owners. \n\nWith our Pythia Classifier you receive an efficient and affordable tool for automatic tickets tagging. The Classifier uses comprehensive domain-sensitive taxonomies that cover most of your categorization needs. We provide solutions for Ecommerce, Subscriptions and Software companies. \n\n\n---\n\n\n### **Key benefits**\n\n* **Extensive tags taxonomies** with one- or two-level categorization \n* **Language agnostic solution** (more than 25 languages supported)\n* **Flexible implementation** via tickets forms or single dropdown ticket field\n* **Enhanced tickets prioritization** with Sentiment detection for incoming tickets\n\n**Test Classifier live** here: [https://pythia.cc/products/classify](https://pythia.cc/products/classify).\n\nSee pricing plans and model your value here: [https://pythia.cc/pricing/classify](https://pythia.cc/pricing/classify).\n\n\n---\n\n\n### **Getting started**\n\n* Enjoy a **free 7-day trial** to evaluate Ticket Classifier in action.\n* **No credit card required** to start the trial.\n* **Cancel** the trial **anytime** by simply uninstalling the app.\n* **Restrict access** to the app by setting permissions for specific Group(s) or Role(s) ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n\n[Privacy Policy](https://pythia.cc/privacy)\n | [Terms of Service](https://pythia.cc/tos)\n\n---\n\nExplore other Pythia apps for improving your Zendesk operations and productivity. \n\n[![Other Pythia apps](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-other-apps.png)](https://pythia.cc/products)\n\n---\n\nNEW! Meet Parnas - the full-stack Gen-AI solution for Zendesk.  \n\n\n[![Parnas](https://pythia.nyc3.cdn.digitaloceanspaces.com/pythia-zendesk-report/app-parnas-promo.png)](https://parnas.cx)\n","raw_installation_instructions":"After installing the app you will have a **free 7-day trial** to evaluate Classifier in action.\n\nTo install the Ticket Classifier by Pythia app in your Zendesk Support, please follow these steps:\n\n1. Install the app.\n2. Add your Zendesk credentials (or add your existing Pythia API token if you already have another Pythia app installed) for authorizing access to classify new tickets.\n3. Follow the step-by-step setup process: (1) select the plan, (2) implementation and (3) languages.\n\nFor further assistance, please contact us via [hello@pythia.cc](mailto:hello@pythia.cc) or the widget on https://pythia.cc/. \n\n**Important notes**:\n\n* **No credit card required** to start the trial.\n* **Cancel** the trial **anytime** by simply uninstalling the app.\n* **Restrict access** to the app by setting permissions for specific Group(s) or Role(s) ([see how here](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps)).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://489250.apps.zdusercontent.com/489250/assets/1764172027-1dcbc5cb58085b44a6f66742efd26206/logo-small.png","large_icon":"https://489250.apps.zdusercontent.com/489250/assets/1764172027-1dcbc5cb58085b44a6f66742efd26206/logo.png","screenshots":["https://489250.apps.zdusercontent.com/489250/assets/1764172027-1dcbc5cb58085b44a6f66742efd26206/screenshot-0.png","https://489250.apps.zdusercontent.com/489250/assets/1764172027-1dcbc5cb58085b44a6f66742efd26206/screenshot-1.png","https://489250.apps.zdusercontent.com/489250/assets/1764172027-1dcbc5cb58085b44a6f66742efd26206/screenshot-2.png"],"installation_count":12},{"id":489698,"name":"Omnata Connect for 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Omnata\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://omnata.com/\"\u003eOmnata\u003c/a\u003e provide data integration for modern architectures. As data warehouses are now reliable, scalable, central repositories for all your company\u0026#39;s data, we make it easy for you to leverge them and overcome the traditional costs and limits of data integration.\u003c/p\u003e\n\n\u003ch2\u003eOmnata Connect\u003c/h2\u003e\n\n\u003cp\u003eOmnata Connect for Zendesk Support, you can display contextual information in the ticket sidebar, sourced directly from your data warehouse. We currently support \u003ca href=\"https://www.snowflake.com/\"\u003eSnowflake\u003c/a\u003e, with \u003ca href=\"https://cloud.google.com/bigquery\"\u003eBigQuery\u003c/a\u003e and \u003ca href=\"https://rockset.com/\"\u003eRockset\u003c/a\u003e available in private preview.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation and setup instructions are available at \u003ca href=\"https://docs.omnata.com/\"\u003edocs.omnata.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"About Omnata\n============\n[Omnata](https://omnata.com/) provide data integration for modern architectures. As data warehouses are now reliable, scalable, central repositories for all your company's data, we make it easy for you to leverge them and overcome the traditional costs and limits of data integration.\n\nOmnata Connect\n--------------\nOmnata Connect for Zendesk Support, you can display contextual information in the ticket sidebar, sourced directly from your data warehouse. We currently support [Snowflake](https://www.snowflake.com/), with [BigQuery](https://cloud.google.com/bigquery) and [Rockset](https://rockset.com/) available in private preview.","raw_installation_instructions":"Installation and setup instructions are available at [docs.omnata.com](https://docs.omnata.com/).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://489698.apps.zdusercontent.com/489698/assets/1644363996-fe501e59e714296e56712fa1f768868c/logo-small.png","large_icon":"https://489698.apps.zdusercontent.com/489698/assets/1644363996-fe501e59e714296e56712fa1f768868c/logo.png","screenshots":["https://489698.apps.zdusercontent.com/489698/assets/1644363996-fe501e59e714296e56712fa1f768868c/screenshot-0.png","https://489698.apps.zdusercontent.com/489698/assets/1644363996-fe501e59e714296e56712fa1f768868c/screenshot-1.png","https://489698.apps.zdusercontent.com/489698/assets/1644363996-fe501e59e714296e56712fa1f768868c/screenshot-2.png"],"installation_count":0},{"id":490738,"name":"Botfuel","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1381930,"app_id":490738,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-17T13:25:32Z","updated_at":"2021-06-17T13:25:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2337,"entity_id":490738,"app_id":490738,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-06-17T13:25:34.000Z","updated_at":"2021-06-17T13:25:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-17T13:25:31Z","updated_at":"2025-04-04T00:06:49Z","terms_conditions_url":null,"app_organization":{"id":2908,"name":"Botfuel","email":"support@botfuel.io","website":"https://www.botfuel.io","country_code":"FR","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-06-17T13:25:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.botfuel.io/pricing"},"location_names":[],"last_update_time":"2021-06-18T16:45:47Z","owner_id":269519,"author_name":"Botfuel","author_email":"contact@botfuel.io","author_url":"https://botfuel.io","short_description":"Sales enabling chatbot platform for E-commerce.","long_description":"\u003ch1\u003eSolve 80%+ of customer inquiries\u003c/h1\u003e\n\n\u003cp\u003eGenerate additional sales through your e-commerce website thanks to our AI-powered Shopping chatbot and transform your customer service into a profit-generating service.  \u003c/p\u003e\n\n\u003ch2\u003eWhat is Botfuel?\u003c/h2\u003e\n\n\u003cp\u003eBotfuel enables e-commerce teams to use chat as a conversion accelerator  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically answer frequent customer service requests  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBoost conversions, especially when your teams are offline, in the evening and over the weekend  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEngage hesitant visitors through personalised conversational campaigns  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable up-to-date product recommendations and guide visitors in buying the right product  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://vimeo.com/502212030\"\u003eWatch our video!\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eDoes Botfuel Require Code?\u003c/h2\u003e\n\n\u003cp\u003eBuilding and managing a shopping chatbot with Botfuel requires no-code and can be done in a matter of days.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.botfuel.io/en/contact\"\u003eGet a free demo today!\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eHow do Botfuel + Zendesk work together?\u003c/h2\u003e\n\n\u003cp\u003eBotfuels’s shopping chatbot acts as the first line of support, and can solve more than 80% of customer inquiries automatically.  \u003c/p\u003e\n\n\u003cp\u003eThis helps Zendesk agents to deal with those high-value moments that drive both CSAT and sales.  \u003c/p\u003e\n\n\u003cp\u003eBotfuel seamlessly integrates with Zendesk Support.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eBotfuel\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eContact our sales team (https://www.botfuel.io/en/contact) in order to create an account  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate a token from Botfuel Integrations page  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teams to use chat as a conversion accelerator  \n\n- Automatically answer frequent customer service requests  \n\n- Boost conversions, especially when your teams are offline, in the evening and over the weekend  \n\n- Engage hesitant visitors through personalised conversational campaigns  \n\n- Enable up-to-date product recommendations and guide visitors in buying the right product  \n\n[Watch our video!](https://vimeo.com/502212030)  \n\n## Does Botfuel Require Code?  \n\nBuilding and managing a shopping chatbot with Botfuel requires no-code and can be done in a matter of days.  \n\n[Get a free demo today!](https://www.botfuel.io/en/contact)  \n\n## How do Botfuel + Zendesk work together?  \n\nBotfuels’s shopping chatbot acts as the first line of support, and can solve more than 80% of customer inquiries automatically.  \n\nThis helps Zendesk agents to deal with those high-value moments that drive both CSAT and sales.  \n\nBotfuel seamlessly integrates with Zendesk 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copy / paste data from tickets manually.\u003c/strong\u003e \u003cbr\u003e\n Zafster allows you to manipulate your ticket data the way you need it. Simple click a button, and all the data you need and want is extracted to a Google Spreadsheet of your choice. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo need for complex 3rd party services.\u003c/strong\u003e\u003cbr\u003e\nNo need to register yourself in a 3rd party services in order to extract something small but on a regular basis. Start being flexible about the data you extract.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFlexible data extraction\u003c/strong\u003e\u003cbr\u003e\nZafster works based on rules - rules that you define. Rules are granular ways of extracting data. Only extract what you need, do not bother with the rest of the unused / not needed details. Extract only from the tickets you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOngoing development and maintaining\u003c/strong\u003e\u003cbr\u003e\nOur team is determined to maintain and develop Zafster further with your feedback. 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Simple click a button, and all the data you need and want is extracted to a Google Spreadsheet of your choice. \n\n**No need for complex 3rd party services.**\nNo need to register yourself in a 3rd party services in order to extract something small but on a regular basis. Start being flexible about the data you extract.\n\n**Flexible data extraction**\nZafster works based on rules - rules that you define. Rules are granular ways of extracting data. Only extract what you need, do not bother with the rest of the unused / not needed details. Extract only from the tickets you need.\n\n**Ongoing development and maintaining**\nOur team is determined to maintain and develop Zafster further with your feedback. We are always looking to introduce new types of data that you might need to extract from your tickets, even if it is custom and does not exist in your ticket.","raw_installation_instructions":"One step away from managing your spreadsheets - click 'Install' button above and that's it. No more additional steps required. You can now check your Ticket view. If you do need additional assistance with installation, please follow our article here \u003e https://app.gitbook.com/@oleggulevskyy/s/zafster/install-zafster","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://493920.apps.zdusercontent.com/493920/assets/1627402776-c23ce251354274e22b15632ba17e67b0/logo-small.png","large_icon":"https://493920.apps.zdusercontent.com/493920/assets/1627402776-c23ce251354274e22b15632ba17e67b0/logo.png","screenshots":["https://493920.apps.zdusercontent.com/493920/assets/1627402776-c23ce251354274e22b15632ba17e67b0/screenshot-0.png","https://493920.apps.zdusercontent.com/493920/assets/1627402776-c23ce251354274e22b15632ba17e67b0/screenshot-1.png","https://493920.apps.zdusercontent.com/493920/assets/1627402776-c23ce251354274e22b15632ba17e67b0/screenshot-2.png"],"installation_count":2},{"id":494245,"name":"tunuve","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":1390242,"app_id":494245,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-22T17:37:11Z","updated_at":"2021-06-22T17:37:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2342,"entity_id":494245,"app_id":494245,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-06-22T17:37:13.000Z","updated_at":"2021-06-22T17:37:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"es","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-22T17:37:10Z","updated_at":"2025-04-04T00:06:50Z","terms_conditions_url":null,"app_organization":{"id":5039,"name":"Tunuve","email":"soporte@tunuve.com","website":"https://tunuve.es","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-06-22T17:37:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tunuve.com/precios-pymes/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-08-12T19:34:58Z","owner_id":269519,"author_name":"Tunuve","author_email":"soporte@tunuve.com","author_url":"https://tunuve.es","short_description":"Show your agents invoices, budgets, payments and contact data stored in tunuve.","long_description":"\u003ch1\u003etunuve\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://tunuve.es\"\u003etunuve\u003c/a\u003e\u003c/strong\u003e is a profit oriented financial platform that helps small businesses imporove their cash flow by automating tasks and providing management tools small businesses.\u003c/p\u003e\n\n\u003cp\u003eIt is designed to make book keeping easier and help you generate profit.\u003c/p\u003e\n\n\u003cp\u003eThis apps lets your agents see accounting information stored in tunuve, like invoices, payments, due dates and contact data.\u003c/p\u003e\n\n\u003ch3\u003eAutomate, connect your banks, manage your cash flow\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003etunuve\u003c/strong\u003e helps you improve your cash flow by helping control your expenses, diagnosing your businesses and providing data for better decision making. \u003c/p\u003e\n\n\u003ch3\u003eUpload your invoices and receipts with a single click\u003c/h3\u003e\n\n\u003cp\u003eUpload all your documentation automatically, by using our web app, mobile app, or email.\u003c/p\u003e\n\n\u003ch3\u003eYour money under control\u003c/h3\u003e\n\n\u003cp\u003eKnow day by day what payments are due, and make projections so you never miss a payment.\u003c/p\u003e\n\n\u003ch3\u003eSave time by syncing your banks\u003c/h3\u003e\n\n\u003cp\u003etunuve connects directly to your bank, so your extracts are available instantly. tunuve then reads the data to find out what has been paid and what has not, so you don´t have to do it.\u003c/p\u003e\n\n\u003ch3\u003eSave time by automating tasks\u003c/h3\u003e\n\n\u003cp\u003etunuve can automate invoicing for your regular payments, so you have more time to generate value for your business.\u003c/p\u003e\n\n\u003ch3\u003eLearn how to run a profit oriented business\u003c/h3\u003e\n\n\u003cp\u003eWith tunuve you can learn and leverage a proven management system that focuses on profit.\u003c/p\u003e\n\n\u003ch3\u003eDeveloped by \u003ca href=\"https://respirainternet.com/en\"\u003eRespira Internet\u003c/a\u003e.\u003c/h3\u003e\n\n\u003cp\u003eHi there! We are \u003cstrong\u003e\u003ca href=\"https://respirainternet.com/en\"\u003eRespira Internet\u003c/a\u003e\u003c/strong\u003e, a small Spain Based Zendesk Partner.\u003c/p\u003e\n\n\u003cp\u003eWe help businesses of all sizes improve their Customer Support and other business processes by integrating Zendesk with the rest of their IT Systems.\u003c/p\u003e\n\n\u003cp\u003eWe are your goto Zendesk partner if you need a \u003cstrong\u003ecustomized Zendesk app\u003c/strong\u003e, a \u003cstrong\u003ecustomized Zendesk Guide theme\u003c/strong\u003e, or a quick and reliable \u003cstrong\u003e\u003ca href=\"https://zendeskonboarding.com\"\u003eZendesk Onboarding\u003c/a\u003e\u003c/strong\u003e service.\u003c/p\u003e\n\n\u003cp\u003ePlease \u003ca href=\"https://respirainternet.com/en/contactus\"\u003econtact us\u003c/a\u003e if you need an app, a theme, or consulting services.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to install the app, you have to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eVisit the Zendesk app directory, and look for our app. For example, you can search for \u0026quot;tunuve\u0026quot; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the app icon. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick install \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce installed, you will find a new tab with the tunuve logo at the right of your agent workspace when seeinga a ticket.\u003c/p\u003e\n\n\u003cp\u003eYou need to have a tunuve account for this app to work.\u003c/p\u003e\n","raw_long_description":"# tunuve\n\n **[tunuve](https://tunuve.es)** is a profit oriented financial platform that helps small businesses imporove their cash flow by automating tasks and providing management tools small businesses.\n\n It is designed to make book keeping easier and help you generate profit.\n\n This apps lets your agents see accounting information stored in tunuve, like invoices, payments, due dates and contact data.\n\n### Automate, connect your banks, manage your cash flow\n\n **tunuve** helps you improve your cash flow by helping control your expenses, diagnosing your businesses and providing data for better decision making. \n\n### Upload your invoices and receipts with a single click\n\n Upload all your documentation automatically, by using our web app, mobile app, or email.\n\n### Your money under control\n\n Know day by day what payments are due, and make projections so you never miss a payment.\n\n### Save time by syncing your banks\n\n tunuve connects directly to your bank, so your extracts are available instantly. tunuve then reads the data to find out what has been paid and what has not, so you don´t have to do it.\n\n### Save time by automating tasks\n\ntunuve can automate invoicing for your regular payments, so you have more time to generate value for your business.\n\n### Learn how to run a profit oriented business \n\n With tunuve you can learn and leverage a proven management system that focuses on profit.\n\n\n\n### Developed by [Respira Internet](https://respirainternet.com/en).\n\nHi there! We are **[Respira Internet](https://respirainternet.com/en)**, a small Spain Based Zendesk Partner.\n\nWe help businesses of all sizes improve their Customer Support and other business processes by integrating Zendesk with the rest of their IT Systems.\n\nWe are your goto Zendesk partner if you need a **customized Zendesk app**, a **customized Zendesk Guide theme**, or a quick and reliable **[Zendesk Onboarding](https://zendeskonboarding.com)** service.\n\nPlease [contact us](https://respirainternet.com/en/contactus) if you need an app, a theme, or consulting services.","raw_installation_instructions":"In order to install the app, you have to:\n\n* Visit the Zendesk app directory, and look for our app. For example, you can search for \"tunuve\" \n\n* Click on the app icon. \n\n* Click install \n\n Once installed, you will find a new tab with the tunuve logo at the right of your agent workspace when seeinga a ticket.\n\nYou need to have a tunuve account for this app to work.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://494245.apps.zdusercontent.com/494245/assets/1628795775-b1f568d3d907b6a0ccd3cefcc418b65e/logo-small.png","large_icon":"https://494245.apps.zdusercontent.com/494245/assets/1628795775-b1f568d3d907b6a0ccd3cefcc418b65e/logo.png","screenshots":["https://494245.apps.zdusercontent.com/494245/assets/1628795775-b1f568d3d907b6a0ccd3cefcc418b65e/screenshot-0.png","https://494245.apps.zdusercontent.com/494245/assets/1628795775-b1f568d3d907b6a0ccd3cefcc418b65e/screenshot-1.png","https://494245.apps.zdusercontent.com/494245/assets/1628795775-b1f568d3d907b6a0ccd3cefcc418b65e/screenshot-2.png"],"installation_count":0},{"id":503070,"name":"LiveSession","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1411746,"app_id":503070,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-07-02T08:17:49Z","updated_at":"2021-07-02T08:17:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1425112,"app_id":503070,"name":"livesession_personal_access_token","kind":"text","required":true,"position":1,"created_at":"2021-07-08T16:44:26Z","updated_at":"2021-07-08T16:44:26Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2355,"entity_id":503070,"app_id":503070,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-07-02T08:17:51.000Z","updated_at":"2021-07-02T08:17:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#ffcc00","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-07-02T08:17:48Z","updated_at":"2026-05-04T10:53:50Z","terms_conditions_url":"https://livesession.io/terms-of-service","app_organization":{"id":4731,"name":"LiveSession","email":"hello@livesession.io","website":"https://livesession.io","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-07-02T08:17:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://livesession.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-07-09T16:00:01Z","owner_id":269519,"author_name":"LiveSession","author_email":"hello@livesession.io","author_url":"https://www.livesession.io","short_description":"Add user’s session replay to every ticket and see the full context","long_description":"\u003cp\u003eLiveSession is an analytical tool that allows you to record and replay your website visitor’s sessions. You can recreate an exact, step-by-step recording of each visit: mouse movements, clicks, form submissions and more. This integration adds links to your identified user’s session replays.\u003c/p\u003e\n\n\u003ch3\u003eSee what your customer was doing on your website\u003c/h3\u003e\n\n\u003cp\u003eBy watching your visitors’ session replays, you will be able to recreate issues they encountered. It will let you provide more accurate support and speed up the whole process.\u003c/p\u003e\n\n\u003ch3\u003ePass some context to your dev team\u003c/h3\u003e\n\n\u003cp\u003eWith LiveSession DevTools, you get instant access to all console logs. It lets you identify JavaScript errors with ease. No more need to ask for a screenshot!\u003c/p\u003e\n\n\u003ch3\u003eSpot dead-ends on your customer’s journey\u003c/h3\u003e\n\n\u003cp\u003eUse LiveSession to identify places on your website where your users get stuck. Improve your website’s UI and boost conversions by knowing what happened that stopped them from making a purchase.\u003c/p\u003e\n\n\u003ch3\u003eEnhance your users’ experience\u003c/h3\u003e\n\n\u003cp\u003eUse a complete set of tools to improve your customer experience:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSession replays\u003c/li\u003e\n\u003cli\u003eClick \u0026amp; Heat Maps\u003c/li\u003e\n\u003cli\u003eInspect mode\u003c/li\u003e\n\u003cli\u003eEngagement Score\u003c/li\u003e\n\u003cli\u003eUser journey\u003c/li\u003e\n\u003cli\u003eDevTools\u003c/li\u003e\n\u003cli\u003eFunnels\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstallation instructions:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind the LiveSession app in the Zendesk \u003ca href=\"https://www.zendesk.com/apps/directory\"\u003emarketplace\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button to add our app to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eUpdate LiveSession’s \u0026quot;Personal Access Token\u0026quot; in the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps\"\u003emanage settings\u003c/a\u003e tab.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Update\u0026quot; to apply changes.\u003c/li\u003e\n\u003cli\u003eBe sure that you use the \u003ca href=\"https://livesession.io/help/user-identification-custom-properties\"\u003eidentify\u003c/a\u003e API along with the email property.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"LiveSession is an analytical tool that allows you to record and replay your website visitor’s sessions. You can recreate an exact, step-by-step recording of each visit: mouse movements, clicks, form submissions and more. This integration adds links to your identified user’s session replays.\n\n### See what your customer was doing on your website\n\nBy watching your visitors’ session replays, you will be able to recreate issues they encountered. It will let you provide more accurate support and speed up the whole process.\n\n### Pass some context to your dev team\n\nWith LiveSession DevTools, you get instant access to all console logs. It lets you identify JavaScript errors with ease. No more need to ask for a screenshot!\n\n### Spot dead-ends on your customer’s journey \n\nUse LiveSession to identify places on your website where your users get stuck. Improve your website’s UI and boost conversions by knowing what happened that stopped them from making a purchase.\n\n### Enhance your users’ experience \n\nUse a complete set of tools to improve your customer experience:\n\n* Session replays\n* Click \u0026 Heat Maps\n* Inspect mode\n* Engagement Score\n* User journey\n* DevTools\n* Funnels","raw_installation_instructions":"Installation instructions:\n\n* Find the LiveSession app in the Zendesk [marketplace](https://www.zendesk.com/apps/directory).\n* Click the \"Install\" button to add our app to your Zendesk account.\n* Update LiveSession’s \"Personal Access Token\" in the [manage settings](https://support.zendesk.com/hc/en-us/articles/203662486-Managing-your-installed-apps) tab.\n* Click \"Update\" to apply changes.\n* Be sure that you use the [identify](https://livesession.io/help/user-identification-custom-properties) API along with the email property.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://503070.apps.zdusercontent.com/503070/assets/1625815272-769a944d9039e763dc2c79613d55beb6/logo-small.png","large_icon":"https://503070.apps.zdusercontent.com/503070/assets/1625815272-769a944d9039e763dc2c79613d55beb6/logo.png","screenshots":["https://503070.apps.zdusercontent.com/503070/assets/1625815272-769a944d9039e763dc2c79613d55beb6/screenshot-0.png","https://503070.apps.zdusercontent.com/503070/assets/1625815272-769a944d9039e763dc2c79613d55beb6/screenshot-1.png","https://503070.apps.zdusercontent.com/503070/assets/1625815272-769a944d9039e763dc2c79613d55beb6/screenshot-2.png"],"installation_count":6},{"id":513754,"name":"AI Ticket Tagger by Labelf","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":1440699,"app_id":513754,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-07-14T17:22:59Z","updated_at":"2021-07-14T17:22:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1440698,"app_id":513754,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2021-07-14T17:22:59Z","updated_at":"2021-07-14T17:22:59Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2362,"entity_id":513754,"app_id":513754,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-07-14T17:23:02.000Z","updated_at":"2021-07-14T17:23:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-07-14T17:22:58Z","updated_at":"2026-09-03T20:25:06Z","terms_conditions_url":null,"app_organization":{"id":5000,"name":"Labelf AI","email":"support@labelf.ai","website":"labelf.ai","country_code":"SE","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2021-07-14T17:22:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.labelf.ai/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-09-03T20:25:02Z","owner_id":269519,"author_name":"Labelf AI","author_email":"support@labelf.ai","author_url":"https://labelf.ai","short_description":"AI ticket tagging in any language. Reply suggestions, live dashboards \u0026 deep insights.","long_description":"\u003cp\u003eAI Ticket Tagger by Labelf turns your Zendesk into a self-organizing, self-explaining support operation. Train AI models on your own historic tickets in minutes and let them set ticket fields and tags automatically - then use those consistent fields to power real-time dashboards, AI reply suggestions grounded in your own Help Center, FAQ gap detection and plain-language data investigations. Everything is managed from one place: the Labelf web app.\u003c/p\u003e\n\n\u003ch2\u003eReal-time dashboards for contact reasons, churn and sales\u003c/h2\u003e\n\n\u003cp\u003eWhen AI keeps your ticket fields consistent, your dashboards finally tell the truth. Build real-time dashboards in the Labelf web app on top of any combination of ticket fields - see your top contact reasons as they shift, spot churn signals while there is still time to act, and surface sales opportunities hiding in your support queue. Labelf also monitors your tickets with a combination of NLP models to discover emerging issues and show them as new dynamic categories, so rampant new problems are visible before they overwhelm your support.\u003c/p\u003e\n\n\u003ch2\u003eAI reply suggestions grounded in your own Help Center\u003c/h2\u003e\n\n\u003cp\u003eGet a suggested reply drafted directly on incoming tickets, posted as an internal note your agents can copy, tweak and send. Suggestions are grounded in your own FAQ and knowledge base plus similar previously solved tickets - not generic AI guesses - so answers sound like your team and match your policies. You can also set a custom role prompt to control the tone and role the AI takes.\u003c/p\u003e\n\n\u003ch2\u003eFind the gaps in your FAQ before your customers do\u003c/h2\u003e\n\n\u003cp\u003eLabelf continuously analyzes what customers actually ask and compares it against what your Help Center actually answers. The result is a prioritized list of missing FAQ articles - the questions that keep generating tickets because no article answers them. Write the handful of articles that matter, deflect the tickets, and watch the same dashboard confirm the drop.\u003c/p\u003e\n\n\u003ch2\u003eInvestigate anything with the Labelf Agent\u003c/h2\u003e\n\n\u003cp\u003eAsk questions about your support data in plain language: \u0026quot;Why did returns spike in July?\u0026quot;, \u0026quot;Which contact reasons drive churn for our enterprise customers?\u0026quot;, \u0026quot;What changed after the last release?\u0026quot;. The Labelf Agent digs through your Zendesk data, runs the analysis, builds the charts and comes back with an answer you can act on - a data analyst on demand for your support organization.\u003c/p\u003e\n\n\u003ch2\u003eTrain a ticket categorizing AI on an existing ticket field\u003c/h2\u003e\n\n\u003cp\u003eSay your support team categorizes tickets into \u0026#39;phone\u0026#39;, \u0026#39;internet\u0026#39;, \u0026#39;complaints\u0026#39;, \u0026#39;invoices\u0026#39; and \u0026#39;order\u0026#39; using a ticket field. Train an AI on the historic data for that field in minutes, then activate it so categorization and routing into views happens automatically - for all future tickets, and for your backlog if you want better insights on historic data too.\u003c/p\u003e\n\n\u003ch2\u003eTrain a ticket tagging AI on your historic ticket tags\u003c/h2\u003e\n\n\u003cp\u003eIf your agents have historically tagged tickets with labels like \u0026#39;urgent\u0026#39;, \u0026#39;angry\u0026#39; or \u0026#39;shipping accident\u0026#39;, train an AI on those historic tags and have incoming tickets tagged the same way - consistently, instantly, on every ticket.\u003c/p\u003e\n\n\u003ch2\u003eWorks for chat as well\u003c/h2\u003e\n\n\u003cp\u003eAutomatically tag your chats when they are closed or solved, to analyze your chat flows and save your agents time.\u003c/p\u003e\n\n\u003ch2\u003eWorks in any language\u003c/h2\u003e\n\n\u003cp\u003eThe AI models you train on Labelf\u0026#39;s platform work in any language, even if your historic data is in just one. Expand into new markets without changing a thing.\u003c/p\u003e\n\n\u003ch3\u003eAbout Labelf AI\u003c/h3\u003e\n\n\u003cp\u003eLabelf AI is a Swedish company based in Stockholm. We create AI heroes by removing the barriers for AI implementation.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Notice\u003c/h2\u003e\n\n\u003cp\u003eNo data is accessed by Labelf after installing the app unless the user first actively:\u003cbr\u003e\n1. Adds a dataset in app.labelf.ai\u003cbr\u003e\n2. Activates a model or reply suggestion trigger from Labelf\u0026#39;s trigger management\u003cbr\u003e\nTo provide ticket tagging and reply suggestions, this application accesses and processes ticket data, including:\u003cbr\u003e\n- Ticket subject and description\u003cbr\u003e\n- Conversation history (comments)\u003cbr\u003e\n- Ticket metadata (tags, status, custom fields)\u003cbr\u003e\nThis data is used to:\u003cbr\u003e\n1. Train and execute AI models for automatic ticket categorization.\u003cbr\u003e\n2. Generate AI reply suggestions using large language models and your own Help Center content (only if enabled).\u003cbr\u003e\nData is stored and processed securely by Labelf AI. For more information, please see our Terms of Service at https://app.labelf.ai/tos .\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIf you don\u0026#39;t already have a Labelf AI account, sign up at \u003ca href=\"https://labelf.ai/book-a-demo\"\u003elabelf.ai/book-a-demo\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eGenerate a new API token by visiting \u003ca href=\"https://app.labelf.ai/create-workspace-token\"\u003ethis page\u003c/a\u003e and clicking the workspace that you would like to connect.\u003c/li\u003e\n\u003cli\u003eInstall this Zendesk app and provide the API token you just created when prompted.\u003c/li\u003e\n\u003cli\u003eOpen the Labelf app from the Zendesk sidebar and click \u0026quot;Authorize Labelf\u0026quot; to connect your Zendesk account.\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it! All setup and management - model triggers, AI reply suggestions, dashboards, FAQ gap detection and the Labelf Agent - happens in the Labelf web app. The button in the Zendesk app takes you straight to the right page, or go to \u003ca href=\"https://app.labelf.ai\"\u003eapp.labelf.ai\u003c/a\u003e and open Settings \u0026gt; Integrations.\u003c/li\u003e\n\u003cli\u003eYou can find more detailed installation instructions \u003ca href=\"https://help.labelf.ai/en/articles/5447258-install-and-integrate-the-labelf-zendesk-app\"\u003ehere\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"AI Ticket Tagger by Labelf turns your Zendesk into a self-organizing, self-explaining support operation. Train AI models on your own historic tickets in minutes and let them set ticket fields and tags automatically - then use those consistent fields to power real-time dashboards, AI reply suggestions grounded in your own Help Center, FAQ gap detection and plain-language data investigations. Everything is managed from one place: the Labelf web app.\n## Real-time dashboards for contact reasons, churn and sales\nWhen AI keeps your ticket fields consistent, your dashboards finally tell the truth. Build real-time dashboards in the Labelf web app on top of any combination of ticket fields - see your top contact reasons as they shift, spot churn signals while there is still time to act, and surface sales opportunities hiding in your support queue. Labelf also monitors your tickets with a combination of NLP models to discover emerging issues and show them as new dynamic categories, so rampant new problems are visible before they overwhelm your support.\n## AI reply suggestions grounded in your own Help Center\nGet a suggested reply drafted directly on incoming tickets, posted as an internal note your agents can copy, tweak and send. Suggestions are grounded in your own FAQ and knowledge base plus similar previously solved tickets - not generic AI guesses - so answers sound like your team and match your policies. You can also set a custom role prompt to control the tone and role the AI takes.\n## Find the gaps in your FAQ before your customers do\nLabelf continuously analyzes what customers actually ask and compares it against what your Help Center actually answers. The result is a prioritized list of missing FAQ articles - the questions that keep generating tickets because no article answers them. Write the handful of articles that matter, deflect the tickets, and watch the same dashboard confirm the drop.\n## Investigate anything with the Labelf Agent\nAsk questions about your support data in plain language: \"Why did returns spike in July?\", \"Which contact reasons drive churn for our enterprise customers?\", \"What changed after the last release?\". The Labelf Agent digs through your Zendesk data, runs the analysis, builds the charts and comes back with an answer you can act on - a data analyst on demand for your support organization.\n## Train a ticket categorizing AI on an existing ticket field\nSay your support team categorizes tickets into 'phone', 'internet', 'complaints', 'invoices' and 'order' using a ticket field. Train an AI on the historic data for that field in minutes, then activate it so categorization and routing into views happens automatically - for all future tickets, and for your backlog if you want better insights on historic data too.\n## Train a ticket tagging AI on your historic ticket tags\nIf your agents have historically tagged tickets with labels like 'urgent', 'angry' or 'shipping accident', train an AI on those historic tags and have incoming tickets tagged the same way - consistently, instantly, on every ticket.\n## Works for chat as well\nAutomatically tag your chats when they are closed or solved, to analyze your chat flows and save your agents time.\n## Works in any language\nThe AI models you train on Labelf's platform work in any language, even if your historic data is in just one. Expand into new markets without changing a thing.\n### About Labelf AI\nLabelf AI is a Swedish company based in Stockholm. We create AI heroes by removing the barriers for AI implementation.\n## Privacy Notice\nNo data is accessed by Labelf after installing the app unless the user first actively:\n1. Adds a dataset in app.labelf.ai\n2. Activates a model or reply suggestion trigger from Labelf's trigger management\nTo provide ticket tagging and reply suggestions, this application accesses and processes ticket data, including:\n- Ticket subject and description\n- Conversation history (comments)\n- Ticket metadata (tags, status, custom fields)\nThis data is used to:\n1. Train and execute AI models for automatic ticket categorization.\n2. Generate AI reply suggestions using large language models and your own Help Center content (only if enabled).\nData is stored and processed securely by Labelf AI. For more information, please see our Terms of Service at https://app.labelf.ai/tos .","raw_installation_instructions":"1. If you don't already have a Labelf AI account, sign up at [labelf.ai/book-a-demo](https://labelf.ai/book-a-demo)\n2. Generate a new API token by visiting [this page](https://app.labelf.ai/create-workspace-token) and clicking the workspace that you would like to connect.\n3. Install this Zendesk app and provide the API token you just created when prompted.\n4. Open the Labelf app from the Zendesk sidebar and click \"Authorize Labelf\" to connect your Zendesk account.\n5. That's it! All setup and management - model triggers, AI reply suggestions, dashboards, FAQ gap detection and the Labelf Agent - happens in the Labelf web app. The button in the Zendesk app takes you straight to the right page, or go to [app.labelf.ai](https://app.labelf.ai) and open Settings \u003e Integrations.\n6. You can find more detailed installation instructions [here](https://help.labelf.ai/en/articles/5447258-install-and-integrate-the-labelf-zendesk-app)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://513754.apps.zdusercontent.com/513754/assets/1788439164-4032bbf80fcf0169adf301ef091ea8c8/logo-small.png","large_icon":"https://513754.apps.zdusercontent.com/513754/assets/1788439164-4032bbf80fcf0169adf301ef091ea8c8/logo.png","screenshots":["https://513754.apps.zdusercontent.com/513754/assets/1788439164-4032bbf80fcf0169adf301ef091ea8c8/screenshot-0.png","https://513754.apps.zdusercontent.com/513754/assets/1788439164-4032bbf80fcf0169adf301ef091ea8c8/screenshot-1.png","https://513754.apps.zdusercontent.com/513754/assets/1788439164-4032bbf80fcf0169adf301ef091ea8c8/screenshot-2.png"],"installation_count":14},{"id":514714,"name":"Unitalk Cloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1442925,"app_id":514714,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-07-15T14:34:08Z","updated_at":"2021-07-15T14:34:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2363,"entity_id":514714,"app_id":514714,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-07-15T14:34:12.000Z","updated_at":"2021-07-15T14:34:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-07-15T14:34:07Z","updated_at":"2025-04-04T00:06:55Z","terms_conditions_url":null,"app_organization":{"id":5012,"name":"UniTalk","email":"support@unitalk.cloud","website":"https://unitalk.cloud/","country_code":"UA","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2021-07-15T14:34:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background"],"last_update_time":"2022-11-14T21:41:50Z","owner_id":269519,"author_name":"UniTalk cloud","author_email":"support@unitalk.cloud","author_url":"https://unitalk.cloud/","short_description":"Cloud IP Telephony service","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCloud IP telephony ** Nextel Cloud ** will provide you the opportunity to automate the work with calls from clients, for businesses of any size in a couple of clicks!\u003c/p\u003e\n\n\u003ch3\u003eBenefits:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eEasy start - start using right now\u003c/li\u003e\n\u003cli\u003eAutomation creation of contacts and tickets\u003c/li\u003e\n\u003cli\u003eUpdating tickets\u003c/li\u003e\n\u003cli\u003eSave the recordings of conversations in tickets\u003c/li\u003e\n\u003cli\u003eTransfering a call to the assigned employee\u003c/li\u003e\n\u003cli\u003eDisplaying the customer\u0026#39;s name on the ip phone\u003c/li\u003e\n\u003cli\u003eCreating tickets for missed calls\u003c/li\u003e\n\u003cli\u003eCall directly from the customer card via click to call\u003c/li\u003e\n\u003cli\u003eAuto-open client card when you answering a call\u003c/li\u003e\n\u003cli\u003eAnalytics of the traffic source for which the client came\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eUpgrade your sales team today with \u003ca href=\"Https://unitalk.cloud/\"\u003e14 days free trial here!\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eGo to \u003ca href=\"https://my.unitalk.cloud/index.html#zendesk\"\u003eUnitalk personal account\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk domain name into \u0026quot;Account Name\u0026quot; field (for https://company.zendesk.com, the domain will be named \u0026quot;company\u0026quot;)\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Connect\u0026quot;\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDone, you can make calls now!\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nCloud IP telephony ** Nextel Cloud ** will provide you the opportunity to automate the work with calls from clients, for businesses of any size in a couple of clicks!\n\n### Benefits: \n1. Easy start - start using right now\n2. Automation creation of contacts and tickets\n3. Updating tickets\n4. Save the recordings of conversations in tickets\n5. Transfering a call to the assigned employee\n6. Displaying the customer's name on the ip phone\n7. Creating tickets for missed calls\n8. Call directly from the customer card via click to call\n9. Auto-open client card when you answering a call\n10. Analytics of the traffic source for which the client came\n\nUpgrade your sales team today with [14 days free trial here!] (Https://unitalk.cloud/)","raw_installation_instructions":"1. Install the app\n2. Go to [Unitalk personal account] (https://my.unitalk.cloud/index.html#zendesk)\n3. Enter your Zendesk domain name into \"Account Name\" field (for https://company.zendesk.com, the domain will be named \"company\")\n4. Click \"Connect\"\n\nDone, you can make calls now!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://514714.apps.zdusercontent.com/514714/assets/1668430415-b1533e7f1db89b05889aa0be3b9d3d01/logo-small.png","large_icon":"https://514714.apps.zdusercontent.com/514714/assets/1668430415-b1533e7f1db89b05889aa0be3b9d3d01/logo.png","screenshots":["https://514714.apps.zdusercontent.com/514714/assets/1668430415-b1533e7f1db89b05889aa0be3b9d3d01/screenshot-0.png","https://514714.apps.zdusercontent.com/514714/assets/1668430415-b1533e7f1db89b05889aa0be3b9d3d01/screenshot-1.png","https://514714.apps.zdusercontent.com/514714/assets/1668430415-b1533e7f1db89b05889aa0be3b9d3d01/screenshot-2.png"],"installation_count":2},{"id":526330,"name":"ReturnLogic","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1466924,"app_id":526330,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-07-27T17:08:22Z","updated_at":"2021-07-27T17:08:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1466923,"app_id":526330,"name":"token","kind":"password","required":true,"position":1,"created_at":"2021-07-27T17:08:21Z","updated_at":"2021-07-27T17:08:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2375,"entity_id":526330,"app_id":526330,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-07-27T17:08:25.000Z","updated_at":"2021-07-27T17:08:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-07-27T17:08:20Z","updated_at":"2025-04-04T00:06:57Z","terms_conditions_url":null,"app_organization":{"id":4998,"name":"ReturnLogic","email":"support@returnlogic.com","website":"returnlogic.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2021-07-27T17:08:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.returnlogic.com/pricing/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2021-08-24T19:38:04Z","owner_id":269519,"author_name":"ReturnLogic","author_email":"admin@returnlogic.com","author_url":"https://returnlogic.com","short_description":"Returns Management and Operations Software for Scaling E-commerce Brands.","long_description":"\u003cp\u003eReturnLogic\u0026#39;s platform provides scaling e-commerce merchants with an operationally-minded solution for returns management and optimization, while unlocking insights from key returns data to increase CLTV, reduce churn, and more.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSelf-service returns center\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport your returns policy—including warranties\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease customer lifetime value\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWith the integration, merchants can access customer returns information inside of Zendesk, embed a live chat to the returns center, and easily answer returns questions about sizing, recommendations, and other upsell opportunities.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo configure the ReturnLogic App with Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the App\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a private API key in ReturnLogic (Found on your RL settings page)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy and Paste ReturnLogic API key into the Zendesk-ReturnLogic Integration\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ReturnLogic's platform provides scaling e-commerce merchants with an operationally-minded solution for returns management and optimization, while unlocking insights from key returns data to increase CLTV, reduce churn, and more.\n\n1. Self-service returns center\n\n2. Support your returns policy—including warranties\n\n3. Increase customer lifetime value\n\nWith the integration, merchants can access customer returns information inside of Zendesk, embed a live chat to the returns center, and easily answer returns questions about sizing, recommendations, and other upsell opportunities.","raw_installation_instructions":"To configure the ReturnLogic App with Zendesk:\n\n1. Install the App\n\n2. Create a private API key in ReturnLogic (Found on your RL settings page)\n\n3. Copy and Paste ReturnLogic API key into the Zendesk-ReturnLogic Integration","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://526330.apps.zdusercontent.com/526330/assets/1629819860-f5b5c9457e4af21b3b9781d269570ba3/logo-small.png","large_icon":"https://526330.apps.zdusercontent.com/526330/assets/1629819860-f5b5c9457e4af21b3b9781d269570ba3/logo.png","screenshots":["https://526330.apps.zdusercontent.com/526330/assets/1629819860-f5b5c9457e4af21b3b9781d269570ba3/screenshot-0.png","https://526330.apps.zdusercontent.com/526330/assets/1629819860-f5b5c9457e4af21b3b9781d269570ba3/screenshot-1.png","https://526330.apps.zdusercontent.com/526330/assets/1629819860-f5b5c9457e4af21b3b9781d269570ba3/screenshot-2.png"],"installation_count":12},{"id":532222,"name":"featureOS","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":1483459,"app_id":532222,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-03T10:19:58Z","updated_at":"2021-08-03T10:19:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2382,"entity_id":532222,"app_id":532222,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-03T10:20:00.000Z","updated_at":"2021-08-03T10:20:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-03T10:19:57Z","updated_at":"2026-05-02T16:09:11Z","terms_conditions_url":null,"app_organization":{"id":5016,"name":"Skcript Technologies","email":"support@skcript.com","website":"https://www.skcript.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-08-03T10:19:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://featureos.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-02T15:58:09Z","owner_id":269519,"author_name":"Skcript Engineering","author_email":"developer@skcript.com","author_url":"https://featureOS.app","short_description":"Quickly capture user feedback with featureOS.","long_description":"\u003cp\u003efeatureOS is a customer feedback software that helps product and customer support teams make better product decisions. It lets your customers request new features, vote on existing requests, and keep them updated in one single platform.\u003c/p\u003e\n\n\u003cp\u003efeatureOS for Zendesk integration makes it easy to capture and manage user feedback right within Zendesk in a tidy way.\u003c/p\u003e\n\n\u003cp\u003eWhen there is a new update to the feature requests, featureOS automatically sends an update to related customers about the progress.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIntegrating featureOS (formerly Hellonext) with Zendesk is quite simple.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLogin into your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Gear icon on the sidebar and navigate to the Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Marketplace, search for featureOS\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect featureOS and click on the Install button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk URL to authenticate the integration and click on Sign in\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThis will take you to the page where featureOS is integrated into Zendesk. Now, click the Install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess your Admin Dashboard in featureOS\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Organization Settings from bottom left corner\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToggle to the Integrations tab\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScroll down to find Zendesk and enter your Zendesk subdomain\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow, click on the Connect button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Allow to grant access to featureOS\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThat\u0026#39;s it. You have now integrated featureOS with Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"featureOS is a customer feedback software that helps product and customer support teams make better product decisions. It lets your customers request new features, vote on existing requests, and keep them updated in one single platform.\n\n featureOS for Zendesk integration makes it easy to capture and manage user feedback right within Zendesk in a tidy way.\n\n When there is a new update to the feature requests, featureOS automatically sends an update to related customers about the progress.","raw_installation_instructions":"Integrating featureOS (formerly Hellonext) with Zendesk is quite simple.\n\n* Login into your Zendesk account\n\n* Click on the Gear icon on the sidebar and navigate to the Marketplace\n\n* In Zendesk Marketplace, search for featureOS\n\n* Select featureOS and click on the Install button\n\n* Enter your Zendesk URL to authenticate the integration and click on Sign in\n\n* This will take you to the page where featureOS is integrated into Zendesk. Now, click the Install button.\n\n* Access your Admin Dashboard in featureOS\n\n* Click on Organization Settings from bottom left corner\n\n* Toggle to the Integrations tab\n\n* Scroll down to find Zendesk and enter your Zendesk subdomain\n\n* Now, click on the Connect button\n\n* Click on Allow to grant access to featureOS\n\n* That's it. You have now integrated featureOS with Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://532222.apps.zdusercontent.com/532222/assets/1698905697-0c9522b07d28f8d623b85b2c8d20db0e/logo-small.png","large_icon":"https://532222.apps.zdusercontent.com/532222/assets/1698905697-0c9522b07d28f8d623b85b2c8d20db0e/logo.png","screenshots":["https://532222.apps.zdusercontent.com/532222/assets/1698905697-0c9522b07d28f8d623b85b2c8d20db0e/screenshot-0.png","https://532222.apps.zdusercontent.com/532222/assets/1698905697-0c9522b07d28f8d623b85b2c8d20db0e/screenshot-1.png","https://532222.apps.zdusercontent.com/532222/assets/1698905697-0c9522b07d28f8d623b85b2c8d20db0e/screenshot-2.png"],"installation_count":5},{"id":533148,"name":"CSV Ticket \u0026 User Exporter","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1485818,"app_id":533148,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-04T09:21:05Z","updated_at":"2021-08-04T09:21:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2385,"entity_id":533148,"app_id":533148,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-04T09:21:07.000Z","updated_at":"2021-08-04T09:21:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":3,"count":{"5":3,"2":2,"1":1,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-04T09:21:04Z","updated_at":"2025-04-04T00:06:58Z","terms_conditions_url":null,"app_organization":{"id":2381,"name":"Padah Solutions Pvt Ltd.","email":"sales@padahsolutions.com","website":"www.padahsolutions.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2021-08-04T09:21:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2021-10-18T20:46:31Z","owner_id":269519,"author_name":"padah solutions","author_email":"zendesk-app@padahsolutions.com","author_url":"https://www.padahsolutions.com","short_description":"Quickly Download tickets and Users in to CSV from Zendesk Support.","long_description":"\u003cp\u003eCSV Ticket \u0026amp; User Exporter allows you to download tickets and users as CSV. The exported CSV includes all the elements from the ticket.\u003c/p\u003e\n\n\u003cp\u003eThe application also allows the user to export custom Ticket fields.All processing is performed on the client side.\u003c/p\u003e\n\n\u003cp\u003eThis means that your information never leaves Zendesk while the CSV export is being built.\u003c/p\u003e\n\n\u003cp\u003eYou’ll be able to:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eExport Tickets and Users\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport filtered tickets depending on Ticket Create Date, Status, Type, Priority, Requester name and Assignee name\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to select the system fields to be exported\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to export tickets with all the custom fields\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e5.Export filtered users depending on User Create Date, Status, Organization name,Tags and User Types\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace, then find the Ticket export to CSV app and click the title.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Ticket export to CSV app page, click Install app in the upper-right corner.Configure the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install to complete the setup, then refresh your browser.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"CSV Ticket \u0026 User Exporter allows you to download tickets and users as CSV. The exported CSV includes all the elements from the ticket.\n\nThe application also allows the user to export custom Ticket fields.All processing is performed on the client side.\n\nThis means that your information never leaves Zendesk while the CSV export is being built.\n\nYou’ll be able to:\n\n1. Export Tickets and Users\n\n2. Export filtered tickets depending on Ticket Create Date, Status, Type, Priority, Requester name and Assignee name\n\n3. Ability to select the system fields to be exported\n\n4. Ability to export tickets with all the custom fields\n\n5.Export filtered users depending on User Create Date, Status, Organization name,Tags and User Types","raw_installation_instructions":"1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.\n\n2. Select Apps \u003e Marketplace, then find the Ticket export to CSV app and click the title.\n\n3. On the Ticket export to CSV app page, click Install app in the upper-right corner.Configure the app settings.\n\n4. Click Install to complete the setup, then refresh your browser.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://533148.apps.zdusercontent.com/533148/assets/1634487288-07e5141c9dc64d7715fc8a3db7871e50/logo-small.png","large_icon":"https://533148.apps.zdusercontent.com/533148/assets/1634487288-07e5141c9dc64d7715fc8a3db7871e50/logo.png","screenshots":["https://533148.apps.zdusercontent.com/533148/assets/1634487288-07e5141c9dc64d7715fc8a3db7871e50/screenshot-0.png","https://533148.apps.zdusercontent.com/533148/assets/1634487288-07e5141c9dc64d7715fc8a3db7871e50/screenshot-1.png","https://533148.apps.zdusercontent.com/533148/assets/1634487288-07e5141c9dc64d7715fc8a3db7871e50/screenshot-2.png"],"installation_count":268},{"id":534585,"name":"Vonage Contact Center","state":"published","version":"21.114","framework_version":"2.0","parameters":[{"id":1488622,"app_id":534585,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-05T15:23:02Z","updated_at":"2021-08-05T15:23:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1488613,"app_id":534585,"name":"internationalSearch","kind":"checkbox","required":false,"position":1,"created_at":"2021-08-05T15:23:00Z","updated_at":"2021-08-05T15:23:00Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488614,"app_id":534585,"name":"popContactpadAutomatically","kind":"checkbox","required":false,"position":2,"created_at":"2021-08-05T15:23:00Z","updated_at":"2021-08-05T15:23:00Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488615,"app_id":534585,"name":"createTicketOnInboundCall","kind":"checkbox","required":false,"position":3,"created_at":"2021-08-05T15:23:01Z","updated_at":"2021-08-05T15:23:01Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488616,"app_id":534585,"name":"createTicketOnOutboundCall","kind":"checkbox","required":false,"position":4,"created_at":"2021-08-05T15:23:01Z","updated_at":"2021-08-05T15:23:01Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488617,"app_id":534585,"name":"logErrors","kind":"checkbox","required":false,"position":5,"created_at":"2021-08-05T15:23:01Z","updated_at":"2021-08-05T15:23:01Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488618,"app_id":534585,"name":"linkToCurrentCase","kind":"checkbox","required":false,"position":6,"created_at":"2021-08-05T15:23:01Z","updated_at":"2021-08-05T15:23:01Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1488619,"app_id":534585,"name":"domain","kind":"text","required":true,"position":7,"created_at":"2021-08-05T15:23:02Z","updated_at":"2021-08-05T15:23:02Z","default_value":"xxx.newvoicemedia.com","secure":false,"scopes":null,"options":null},{"id":1488620,"app_id":534585,"name":"phoneFields","kind":"text","required":false,"position":8,"created_at":"2021-08-05T15:23:02Z","updated_at":"2021-08-05T15:23:02Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":1488621,"app_id":534585,"name":"ticketFormId","kind":"text","required":false,"position":9,"created_at":"2021-08-05T15:23:02Z","updated_at":"2021-08-05T15:23:02Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2223492,"app_id":534585,"name":"accountKey","kind":"text","required":false,"position":10,"created_at":"2022-11-03T21:11:58Z","updated_at":"2022-11-03T21:11:58Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2223493,"app_id":534585,"name":"authenticationToken","kind":"text","required":false,"position":11,"created_at":"2022-11-03T21:11:58Z","updated_at":"2022-11-03T21:11:58Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2223494,"app_id":534585,"name":"accountName","kind":"text","required":false,"position":12,"created_at":"2022-11-03T21:11:58Z","updated_at":"2022-11-03T21:11:58Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2391,"entity_id":534585,"app_id":534585,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-05T15:23:05.000Z","updated_at":"2021-08-05T15:23:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-05T15:22:58Z","updated_at":"2026-01-13T15:39:22Z","terms_conditions_url":null,"app_organization":{"id":1898,"name":"Vonage Business","email":"support@vonage.com","website":"Vonage.com/contact-centers","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,3,4,5,7],"date_published":"2021-08-05T15:22:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vonage.com.au/unified-communications/pricing/"},"location_names":["top_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","background"],"last_update_time":"2022-11-03T21:11:57Z","owner_id":269519,"author_name":"Vonage","author_email":"zendesk@vonage.com","author_url":"https://vonage.com","short_description":"Vonage Contact Center","long_description":"\u003cp\u003e\u003cstrong\u003e“Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing”\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive.\u003c/p\u003e\n\n\u003cp\u003eWith Vonage Contact Center for Zendesk, agents keep vital customer data at their fingertips without needing to open another app, personalizing customer experiences and building loyalty.\u003c/p\u003e\n\n\u003cp\u003eProviding agents with the tools they need boosts their satisfaction and retention, safeguarding your talent pool.\u003c/p\u003e\n\n\u003cp\u003eIn the rapidly changing world of customer service, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClick to dial directly from the ticket\u003c/strong\u003e, no need for the agent to jump around the screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScreen pop tickets based on information found in the IVR\u003c/strong\u003e, have the correct information in front of the agent at the start of the call.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatically create tickets for all calls\u003c/strong\u003e, allowing the agent to get stuck in with the customer as soon as they are connected.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eQuick create a user and ticket in one place\u003c/strong\u003e, less clicks for the agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatically route tickets created via external sources to agents\u003c/strong\u003e, routing the tickets created by email, facebook etc, no need for the agents to cherry pick.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting Started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eContact our Sales teams to discuss your requirements, they can be contacted \u003ca href=\"https://www.vonage.co.uk/contact-centers/?icmp=mainnav_products_contactcentres\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation Steps\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder Apps, select Marketplace, then find the Vonage app and click the tile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Vonage app page, click Install in the upper-right corner. You will be presented with a web page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe ensuing page requires you to select the correct account Zendesk to install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Continue. The app installs to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh your Zendesk session. The Vonage app icon will now appear in the top right hand corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Vonage app icon. The Vonage login screen opens.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Vonage username and password.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfiguration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFurther configuration steps and further instructions can be found \u003ca href=\"https://confluence.vonage.com/display/PD/Vonage+and+Zendesk+integration\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**“Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing”**\n\n\n\nThe integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive.\n\n\n\nWith Vonage Contact Center for Zendesk, agents keep vital customer data at their fingertips without needing to open another app, personalizing customer experiences and building loyalty.\n\n\n\nProviding agents with the tools they need boosts their satisfaction and retention, safeguarding your talent pool.\n\n\n\nIn the rapidly changing world of customer service, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.\n\n\n\n* **Click to dial directly from the ticket**, no need for the agent to jump around the screen.\n\n\n\n* **Screen pop tickets based on information found in the IVR**, have the correct information in front of the agent at the start of the call.\n\n\n\n* **Automatically create tickets for all calls**, allowing the agent to get stuck in with the customer as soon as they are connected.\n\n\n\n* **Quick create a user and ticket in one place**, less clicks for the agents.\n\n\n\n* **Automatically route tickets created via external sources to agents**, routing the tickets created by email, facebook etc, no need for the agents to cherry pick.","raw_installation_instructions":"**Getting Started**\n\n\n\nContact our Sales teams to discuss your requirements, they can be contacted [here](https://www.vonage.co.uk/contact-centers/?icmp=mainnav_products_contactcentres)\n\n\n\n**Installation Steps**\n\n\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n\n\n\n1. Under Apps, select Marketplace, then find the Vonage app and click the tile.\n\n\n\n1. On the Vonage app page, click Install in the upper-right corner. You will be presented with a web page.\n\n\n\n1. The ensuing page requires you to select the correct account Zendesk to install the app.\n\n\n\n1. Click Continue. The app installs to your Zendesk account.\n\n\n\n1. Refresh your Zendesk session. The Vonage app icon will now appear in the top right hand corner.\n\n\n\n1. Click the Vonage app icon. The Vonage login screen opens.\n\n\n\n1. 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As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.\u003c/p\u003e\n\n\u003ch3\u003eGet your team(s) involved in a flash\u003c/h3\u003e\n\n\u003cp\u003eGetting notified when tickets are created is critical for many organizations. 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To set up the PagerDuty integration, follow our \u003ca href=\"https://support.pagerduty.com/docs/zendesk-integration-guide\"\u003eintegration guide here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"PagerDuty's real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.\n\n### Get your team(s) involved in a flash\nGetting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty's rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.\n\n### Simple Integration\nThe PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!\n\nSign up for a free 14 day trial [here](https://www.pagerduty.com/sign-up/)!","raw_installation_instructions":"Try PagerDuty for free, or to get more information, visit [www.pagerduty.com](https://www.pagerduty.com). 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support for Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003eagnoStack™ BigCommerce Support\u003c/a\u003e is THE leading BigCommerce integration app for Zendesk. The only true enterprise integration for \u003cstrong\u003e\u003ca href=\"https://bigcommerce.com\"\u003eBigCommerce\u003c/a\u003e\u003c/strong\u003e - rated one of the \u003ca href=\"https://stackableapps.com/zendesk\"\u003eTop Zendesk Apps\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003eNo more shuffling between apps. agnoStack™ now makes it possible to \u003cstrong\u003eSearch, Modify and Create Orders\u003c/strong\u003e and \u003cstrong\u003eAccess Real-time Commerce, Shipping and Payment Data\u003c/strong\u003e directly inside Zendesk. NOW includes \u003cstrong\u003eAI for Commerce\u003c/strong\u003e making AI so simple it feels like magic!\u003c/p\u003e\n\n\u003cp\u003eNow offering \u003cstrong\u003eCartCollab(SM)\u003c/strong\u003e, an entirely new way for agents to share carts and collaborate with customers.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-animation-BigCommerce.gif\" alt=\"See agnoStack in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-big-commerce\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eCORE FEATURES\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eBigCommerce by agnoStack™\u003c/em\u003e is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer order history\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder basics/details\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder search/filter/sort/lookup\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePin ticket order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds Processing\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to process full, item-level and partial refunds (platform dependant).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Macros\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insights\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Capture/Rapid Re-Order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003ePerform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a fully PCI-compliant checkout flow.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e* Denotes Paid Features. Detailed pricing and tiers can be found at \u003ca href=\"https://agnostack.com/pricing\"\u003eagnostack.com/pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy: \u003ca href=\"https://agnostack.com/privacy\"\u003eagnostack.com/privacy\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eTerms: \u003ca href=\"https://agnostack.com/terms\"\u003eagnostack.com/terms\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eSupport: \u003ca href=\"mailto:support@agnostack.com\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eCustomers always first, including ours\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eAlways Optimizing\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe have a ton of features on our roadmap and look forward to continually improving your support experience!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about agnoStack™ at \u003ca href=\"https://agnostack.com\"\u003eagnostack.com\u003c/a\u003e. See all of our \u003ca href=\"https://www.zendesk.com/marketplace/partners/2383/agnostack/\"\u003eeCommerce apps\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eGive us 30 minutes and we\u0026#39;ll blow your business\u0026#39; mind. \u003ca href=\"https://agnostack.com/book-a-meeting\"\u003eSchedule a demo today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-footer.png\" alt=\"Platform agnostic to grow with you from day 1 to day 100\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;agnoStack™ Omni-Channel Commerce\u0026quot; now available for: \u003cstrong\u003eShopify\u003c/strong\u003e, \u003cstrong\u003eBigCommerce\u003c/strong\u003e, \u003cstrong\u003ecommercetools\u003c/strong\u003e, \u003cstrong\u003eMagento\u003c/strong\u003e 2/Adobe Commerce Cloud, Magento 1, \u003cstrong\u003eElastic Path\u003c/strong\u003e, and \u003cstrong\u003eWooCommerce\u003c/strong\u003e at: \u003ca href=\"https://www.zendesk.com/apps/support/agnostack-commerce/\"\u003eagnoStack Omni-Channel Commerce\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-big-commerce\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eBefore installation, you will first need to obtain your BigCommerce store code. Navigate to your BigCommerce admin panel and locate the URL of the page at the top of your browser screen. The BigCommerce store code will be the section of the URL after \u0026quot;store-\u0026quot; and before \u0026quot;.mybigcommerce.com\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003eOn the plugin installation screen, paste your BigCommerce store code as the \u0026quot;subdomain\u0026quot; in the OAuth Authentication section.\u003c/p\u003e\n\n\u003cp\u003eOnce your BigCommerce store code has been entered, click on the Sign in with \u0026quot;BigCommerce by agnoStack\u0026quot; link below the OAuth Authentication field.\u003c/p\u003e\n\n\u003cp\u003eIf you have an existing Zendesk field used to store Order IDs, please enter it in the Order ID Field (not required).\u003c/p\u003e\n\n\u003cp\u003eOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\u003c/p\u003e\n\n\u003cp\u003eYou will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\u003c/p\u003e\n\n\u003cp\u003eFinally, you will get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues/questions, please contact us at \u003cem\u003e\u003ca href=\"mailto:support@agnostack.com?subject=BigCommerce%20Plugin%20Inquiry\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","raw_long_description":"###BigCommerce support for Zendesk\n\n[agnoStack™ BigCommerce Support](https://agnostack.com) is THE leading BigCommerce integration app for Zendesk. The only true enterprise integration for **[BigCommerce](https://bigcommerce.com)** - rated one of the [Top Zendesk Apps](https://stackableapps.com/zendesk)!\n\nNo more shuffling between apps. agnoStack™ now makes it possible to **Search, Modify and Create Orders** and **Access Real-time Commerce, Shipping and Payment Data** directly inside Zendesk. NOW includes **AI for Commerce** making AI so simple it feels like magic!\n\nNow offering **CartCollab(SM)**, an entirely new way for agents to share carts and collaborate with customers.\n\n[![See agnoStack in action](http://agnostack.com/images/agnoStack-marketplace-animation-BigCommerce.gif)](https://agnostack.com)\n\n_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-big-commerce)._\n\n####CORE FEATURES\n\n_BigCommerce by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\n\n**Customer order history***\n\nAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\n\n**Order basics/details***\n\nGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\n\n**Order search/filter/sort/lookup***\n\nYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\n\n**Pin ticket order***\n\nAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\n\n**Refunds Processing***\n\nAllow agents to process full, item-level and partial refunds (platform dependant).\n\n**Advanced Macros***\n\nQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\n\n**Customer Insights***\n\nSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\n\n**Order Capture/Rapid Re-Order***\n\nPerform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a fully PCI-compliant checkout flow.\n\n_* Denotes Paid Features. Detailed pricing and tiers can be found at [agnostack.com/pricing](https://agnostack.com/pricing)._\n\n---\n\n_Privacy: [agnostack.com/privacy](https://agnostack.com/privacy)_\n_Terms: [agnostack.com/terms](https://agnostack.com/terms)_\n_Support: [support@agnostack.com](mailto:support@agnostack.com)_\n\n---\n\n####Customers always first, including ours\n\n_Always Optimizing_\n\nWe have a ton of features on our roadmap and look forward to continually improving your support experience!\n\n---\n\n**Learn More**\n\nLearn more about agnoStack™ at [agnostack.com](https://agnostack.com). See all of our [eCommerce apps](https://www.zendesk.com/marketplace/partners/2383/agnostack/).\n\nGive us 30 minutes and we'll blow your business' mind. [Schedule a demo today](https://agnostack.com/book-a-meeting).\n\n[![Platform agnostic to grow with you from day 1 to day 100](http://agnostack.com/images/agnoStack-marketplace-footer.png)](https://agnostack.com)\n\n\"agnoStack™ Omni-Channel Commerce\" now available for: **Shopify**, **BigCommerce**, **commercetools**, **Magento** 2/Adobe Commerce Cloud, Magento 1, **Elastic Path**, and **WooCommerce** at: [agnoStack Omni-Channel Commerce](https://www.zendesk.com/apps/support/agnostack-commerce/)!\n\n","raw_installation_instructions":"_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-big-commerce)._\n\nBefore installation, you will first need to obtain your BigCommerce store code. Navigate to your BigCommerce admin panel and locate the URL of the page at the top of your browser screen. The BigCommerce store code will be the section of the URL after \"store-\" and before \".mybigcommerce.com\".\n\nOn the plugin installation screen, paste your BigCommerce store code as the \"subdomain\" in the OAuth Authentication section.\n\nOnce your BigCommerce store code has been entered, click on the Sign in with \"BigCommerce by agnoStack\" link below the OAuth Authentication field.\n\nIf you have an existing Zendesk field used to store Order IDs, please enter it in the Order ID Field (not required).\n\nOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\n\nYou will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\n\nFinally, you will get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\n\n\n\nIf you have any issues/questions, please contact us at _[support@agnostack.com](mailto:support@agnostack.com?subject=BigCommerce%20Plugin%20Inquiry)_.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://545897.apps.zdusercontent.com/545897/assets/1783645501-059632c42532bd4d7158c40127d6ff5d/logo-small.png","large_icon":"https://545897.apps.zdusercontent.com/545897/assets/1783645501-059632c42532bd4d7158c40127d6ff5d/logo.png","screenshots":["https://545897.apps.zdusercontent.com/545897/assets/1783645501-059632c42532bd4d7158c40127d6ff5d/screenshot-0.png","https://545897.apps.zdusercontent.com/545897/assets/1783645501-059632c42532bd4d7158c40127d6ff5d/screenshot-1.png","https://545897.apps.zdusercontent.com/545897/assets/1783645501-059632c42532bd4d7158c40127d6ff5d/screenshot-2.png"],"installation_count":57},{"id":548008,"name":"Signatures","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1512686,"app_id":548008,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-18T22:07:00Z","updated_at":"2021-08-18T22:07:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2420,"entity_id":548008,"app_id":548008,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JOBAQGw1kvmhP5cuw1p1Dry","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J57U3Gw1kvmhP5c","cost_id":873,"cost_type":"CostStripe","active":true,"created_at":"2021-08-18T22:07:03.000Z","updated_at":"2021-08-18T22:07:03.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"3":1,"5":3,"1":0,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-08-18T22:06:59Z","updated_at":"2026-04-24T00:03:41Z","terms_conditions_url":"https://dizzyapps.com/terms","app_organization":{"id":4475,"name":"Dizzy Apps","email":"support@dizzyapps.com","website":"https://dizzyapps.com/","country_code":"US","stripe_account_id":"acct_1J57U3Gw1kvmhP5c","state":null},"locations":[2,3,4,7],"date_published":"2021-08-18T22:06:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2026-04-24T00:03:37Z","owner_id":269519,"author_name":"Dizzy Apps","author_email":"support@dizzyapps.com","author_url":"https://dizzyapps.com","short_description":"Create custom rule-based email signatures","long_description":"\u003ch1\u003eCustom Rule-Based Group E-mail Signatures\u003c/h1\u003e\n\n\u003cp\u003eGive every ticket response a personalized signature for consistent group and brand messaging.\u003c/p\u003e\n\n\u003cp\u003eSignatures allows you to create custom rule-based signatures that are automatically added to every ticket response when your conditions are met.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003ePerfect for adding compliance disclaimers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate unlimited signatures.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate signature rules and conditions for when to apply signature.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse priorities to control signature matching.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasy for agents to use with nothing for them to configure.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://dizzyapps.com\"\u003eDizzy Apps\u003c/a\u003e. Free 7-day trial included.\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://dizzyapps.com/privacy-signatures\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eStep 1\u003c/h2\u003e\n\n\u003cp\u003eInstall the app\u003c/p\u003e\n\n\u003ch2\u003eStep 2\u003c/h2\u003e\n\n\u003cp\u003eCreate your signatures\u003c/p\u003e\n\n\u003ch2\u003eStep 3\u003c/h2\u003e\n\n\u003cp\u003eRespond publicly to a ticket that matches your rules and see your new signature added to the comment.\u003c/p\u003e\n","raw_long_description":"# Custom Rule-Based Group E-mail Signatures\n\nGive every ticket response a personalized signature for consistent group and brand messaging.\n\nSignatures allows you to create custom rule-based signatures that are automatically added to every ticket response when your conditions are met.\n\n### Features\n\n- Perfect for adding compliance disclaimers.\n\n- Create unlimited signatures.\n\n- Create signature rules and conditions for when to apply signature.\n\n- Use priorities to control signature matching.\n\n- Easy for agents to use with nothing for them to configure.\n\nBuilt by [Dizzy Apps](https://dizzyapps.com). Free 7-day trial included.\n\nWe take data privacy very seriously, please see our [privacy policy](https://dizzyapps.com/privacy-signatures).","raw_installation_instructions":"## Step 1\n\nInstall the app\n\n## Step 2\n\nCreate your signatures\n\n## Step 3\n\nRespond publicly to a ticket that matches your rules and see your new signature added to the comment.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://548008.apps.zdusercontent.com/548008/assets/1776968633-670c03591f4cda782ff6056eaac2d132/logo-small.png","large_icon":"https://548008.apps.zdusercontent.com/548008/assets/1776968633-670c03591f4cda782ff6056eaac2d132/logo.png","screenshots":["https://548008.apps.zdusercontent.com/548008/assets/1776968633-670c03591f4cda782ff6056eaac2d132/screenshot-0.png","https://548008.apps.zdusercontent.com/548008/assets/1776968633-670c03591f4cda782ff6056eaac2d132/screenshot-1.png","https://548008.apps.zdusercontent.com/548008/assets/1776968633-670c03591f4cda782ff6056eaac2d132/screenshot-2.png"],"installation_count":85},{"id":555524,"name":"FF Confirm FREE","state":"published","version":"1.03","framework_version":"2.0","parameters":[{"id":1527351,"app_id":555524,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-27T02:38:59Z","updated_at":"2021-08-27T02:38:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2453,"entity_id":555524,"app_id":555524,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-27T02:39:02.000Z","updated_at":"2021-08-27T02:39:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-142772294-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-27T02:38:58Z","updated_at":"2026-05-26T17:58:22Z","terms_conditions_url":"https://zopimjp.com/agreement/ffapps-terms/","app_organization":{"id":2066,"name":"ZeQ","email":"contact@zeq.co.jp","website":"https://zeq.co.jp/","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2021-08-27T02:38:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-26T17:58:18Z","owner_id":269519,"author_name":"ZeQ,Inc.","author_email":"contact@zeq.co.jp","author_url":"https://zeq.co.jp/","short_description":"パブリック返信の際に確認のアラートが表示される『FF Confirm』の無償版アプリです。","long_description":"\u003cp\u003eチケットを［パブリック］で更新する直前に、メッセージボックスを表示するアプリです。\u003cbr\u003e\u003cbr\u003e\n無償版ではメッセージボックスが表示される際に広告が表示されます。\u003cbr\u003e\n有償版（$1/ID）では表示されません。有償版は\u003ca href=\"https://www.zendesk.com/apps/support/ff-confirm/\"\u003eこちら\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e［社内メモ］をうっかり［パブリック送信］してしまうのを、このワンクッションで防ぎます。\u003cbr\u003e\u003cbr\u003e\n日々のチケット処理がとても多い人は、流れ作業で混乱しないように。\u003cbr\u003e\u003cbr\u003e\nときどきしか処理をしない人でも、慣れない操作で間違えないように。  \u003c/p\u003e\n\n\u003cp\u003e社外秘や気軽なメモを外部に誤発信しないようにする、\u003cbr\u003e\u003cbr\u003e\nシンプルなアプリです。  \u003c/p\u003e\n\n\u003cp\u003e本アプリをインストールすると以下の利用規約に同意したものとみなします。\u003cbr\u003e\u003cbr\u003e\n \u003ca href=\"https://zopimjp.com/agreement/ffapps-terms/\"\u003e利用規約\u003c/a\u003e 　\u003cbr\u003e\n　This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment.　\u003cbr\u003e\nThe app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. Privacy Policy: https://zeq.co.jp/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eインストールするだけで自動的に有効になります。\u003c/p\u003e\n","raw_long_description":"チケットを［パブリック］で更新する直前に、メッセージボックスを表示するアプリです。  \n無償版ではメッセージボックスが表示される際に広告が表示されます。\n有償版（$1/ID）では表示されません。有償版は[こちら](https://www.zendesk.com/apps/support/ff-confirm/)  \n\n［社内メモ］をうっかり［パブリック送信］してしまうのを、このワンクッションで防ぎます。  \n日々のチケット処理がとても多い人は、流れ作業で混乱しないように。  \nときどきしか処理をしない人でも、慣れない操作で間違えないように。  \n\n社外秘や気軽なメモを外部に誤発信しないようにする、  \nシンプルなアプリです。  \n\n\n\n\n\n\n\n本アプリをインストールすると以下の利用規約に同意したものとみなします。  \n [利用規約](https://zopimjp.com/agreement/ffapps-terms/) 　\n　This app is built using the Zendesk App Framework (ZAF) and runs entirely within the Zendesk environment.　\nThe app does not transmit customer data to external servers and does not store any customer data outside of Zendesk. Any information accessed by the app is used solely to provide the functionality of the app within the active Zendesk session. ZeQ does not collect, retain, or share Zendesk customer data with third parties through this application. Privacy Policy: https://zeq.co.jp/privacy","raw_installation_instructions":"インストールするだけで自動的に有効になります。","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://555524.apps.zdusercontent.com/555524/assets/1778584029-44c738ea88c15307d725eeda3360f370/logo-small.png","large_icon":"https://555524.apps.zdusercontent.com/555524/assets/1778584029-44c738ea88c15307d725eeda3360f370/logo.png","screenshots":["https://555524.apps.zdusercontent.com/555524/assets/1778584029-44c738ea88c15307d725eeda3360f370/screenshot-0.png","https://555524.apps.zdusercontent.com/555524/assets/1778584029-44c738ea88c15307d725eeda3360f370/screenshot-1.png","https://555524.apps.zdusercontent.com/555524/assets/1778584029-44c738ea88c15307d725eeda3360f370/screenshot-2.png"],"installation_count":62},{"id":555829,"name":"Puzzel by helphouse.io","state":"published","version":"2.3.1","framework_version":"2.0","parameters":[{"id":1527949,"app_id":555829,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-27T11:15:58Z","updated_at":"2021-08-27T11:15:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2209449,"app_id":555829,"name":"oneTicketPerAgent","kind":"checkbox","required":false,"position":1,"created_at":"2022-10-17T17:19:49Z","updated_at":"2022-10-17T17:19:49Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2455,"entity_id":555829,"app_id":555829,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-27T11:16:01.000Z","updated_at":"2021-08-27T11:16:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WYFJ4L6EPL","remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-27T11:15:57Z","updated_at":"2025-04-04T00:07:02Z","terms_conditions_url":"https://helphouse.io/terms/","app_organization":{"id":1005,"name":"helphouse.io","email":"support@helphouse.io","website":"https://helphouse.io/","country_code":"DK","stripe_account_id":null,"state":"published"},"locations":[2,1,7],"date_published":"2021-08-27T11:15:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.puzzel.com/packages/"},"location_names":["nav_bar","top_bar","background"],"last_update_time":"2025-03-25T19:33:45Z","owner_id":269519,"author_name":"helphouse.io","author_email":"apps@helphouse.io","author_url":"https://helphouse.io/","short_description":"Manage your Puzzel calls in Zendesk Support.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003ePuzzel for Zendesk Support - made by helphouse.io\u003c/h2\u003e\n\n\u003cp\u003eThe Puzzel integration for Zendesk helps you merge the two systems, so you can handle all your inquiries in one place. You’ll be able to handle all your Puzzel calls in Zendesk Support while still getting all the useful data.\u003cbr\u003e\nWhenever you receive an inbound call or make an outbound call, a ticket is automatically created in Zendesk Support. \u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eWe’ve made a list of the core features below:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic ticket creation.\u003c/li\u003e\n\u003cli\u003eCan be used with landline, mobile phone, and softphone.\u003c/li\u003e\n\u003cli\u003eUpdate status via the status selector dropdown.\u003c/li\u003e\n\u003cli\u003eStart an outbound call by typing or clicking a number.\u003c/li\u003e\n\u003cli\u003eTransfer calls to queues, agents, catalog contacts and phone numbers. \u003c/li\u003e\n\u003cli\u003eConsult with agents, catalog contacts and phone numbers during a call (incl. option to transfer).\u003c/li\u003e\n\u003cli\u003eQueue, Team, and Individual overview.\u003c/li\u003e\n\u003cli\u003eAutomatic wrap-up timer.\u003c/li\u003e\n\u003cli\u003eReporting on both inbound and outbound calls.\n\n\u003cul\u003e\n\u003cli\u003eAmount of tickets measured by time created, per agent, and per group.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith the Puzzel app, you no longer have to go back and forth between the two software, and you’ll have all your tickets and data in one place. \u003c/p\u003e\n\n\u003ch5\u003eLimitations:\u003c/h5\u003e\n\n\u003cp\u003eBecause of limited access to APIs, there are some current limitations to the app that we’d like to disclose: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIt’s not possible to accept calls from within the Zendesk interface.\u003c/li\u003e\n\u003cli\u003eChoosing your outbound call number is not yet an option.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/360000758280-Puzzel/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by helphouse.io - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003cbr\u003e\nWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to \u003ca href=\"https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003ereach out to us if you have any questions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAvailable only to agents with \u0026quot;Talk - Partner Edition\u0026quot; seats\u003c/li\u003e\n\u003cli\u003eAccess to either a mobile phone, landline or Puzzel\u0026#39;s softphone\u003c/li\u003e\n\u003cli\u003eAgents must have rights to add, edit and delete users (this is based on the agents\u0026#39; role in Zendesk)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eAnd basically... That’s it! The app will then be available in the navigation bar to the left and in the top bar after you reload Zendesk Support.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eGetting started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the icon in the navigation bar to log into the application.\u003c/li\u003e\n\u003cli\u003eType in the credentials that you would normally use to log into the Puzzel Agent application.\u003c/li\u003e\n\u003cli\u003eYou are now logged in to Puzzel and ready to log on a profile to handle calls.\u003c/li\u003e\n\u003cli\u003eTo log on a profile, click the icon in the top bar.\u003c/li\u003e\n\u003cli\u003eSelect a profile, type in a phone number (or leave blank to use Softphone) and log on.\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it. You\u0026#39;re now ready to handle calls from within Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor a more detailed description of how to use this application, go to our guide on \u003ca href=\"https://support.helphouse.io/hc/en-us/articles/360017381879?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel\"\u003ehow to use the Puzzel integration for Zendesk Support\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n## Puzzel for Zendesk Support - made by helphouse.io\nThe Puzzel integration for Zendesk helps you merge the two systems, so you can handle all your inquiries in one place. You’ll be able to handle all your Puzzel calls in Zendesk Support while still getting all the useful data.\nWhenever you receive an inbound call or make an outbound call, a ticket is automatically created in Zendesk Support. \n\n### Core features\nWe’ve made a list of the core features below:\n\n* Automatic ticket creation.\n* Can be used with landline, mobile phone, and softphone.\n* Update status via the status selector dropdown.\n* Start an outbound call by typing or clicking a number.\n* Transfer calls to queues, agents, catalog contacts and phone numbers. \n* Consult with agents, catalog contacts and phone numbers during a call (incl. option to transfer).\n* Queue, Team, and Individual overview.\n* Automatic wrap-up timer.\n* Reporting on both inbound and outbound calls.\n    * Amount of tickets measured by time created, per agent, and per group.  \n\nWith the Puzzel app, you no longer have to go back and forth between the two software, and you’ll have all your tickets and data in one place. \n\n##### Limitations: \nBecause of limited access to APIs, there are some current limitations to the app that we’d like to disclose: \n\n* It’s not possible to accept calls from within the Zendesk interface.\n* Choosing your outbound call number is not yet an option.\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/360000758280-Puzzel/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel) and let us know.\n\n### Made by helphouse.io - Zendesk Master Partner\nThis app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel).","raw_installation_instructions":"## Requirements\n* Available only to agents with \"Talk - Partner Edition\" seats\n* Access to either a mobile phone, landline or Puzzel's softphone\n* Agents must have rights to add, edit and delete users (this is based on the agents' role in Zendesk)\n\n## How to install\n1. Install the app from Zendesk marketplace.\n2. And basically... That’s it! The app will then be available in the navigation bar to the left and in the top bar after you reload Zendesk Support.\n\n## Getting started\n1. Click the icon in the navigation bar to log into the application.\n2. Type in the credentials that you would normally use to log into the Puzzel Agent application.\n3. You are now logged in to Puzzel and ready to log on a profile to handle calls.\n4. To log on a profile, click the icon in the top bar.\n5. Select a profile, type in a phone number (or leave blank to use Softphone) and log on.\n6. That's it. You're now ready to handle calls from within Zendesk.\n\nFor a more detailed description of how to use this application, go to our guide on [how to use the Puzzel integration for Zendesk Support](https://support.helphouse.io/hc/en-us/articles/360017381879?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=Puzzel).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://555829.apps.zdusercontent.com/555829/assets/1742910503-745493e1c7fe04d52e19cf49d2688dc4/logo-small.png","large_icon":"https://555829.apps.zdusercontent.com/555829/assets/1742910503-745493e1c7fe04d52e19cf49d2688dc4/logo.png","screenshots":["https://555829.apps.zdusercontent.com/555829/assets/1742910503-745493e1c7fe04d52e19cf49d2688dc4/screenshot-0.png","https://555829.apps.zdusercontent.com/555829/assets/1742910503-745493e1c7fe04d52e19cf49d2688dc4/screenshot-1.png","https://555829.apps.zdusercontent.com/555829/assets/1742910503-745493e1c7fe04d52e19cf49d2688dc4/screenshot-2.png"],"installation_count":2},{"id":556662,"name":"S3 by Filestash","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1529694,"app_id":556662,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-28T14:04:27Z","updated_at":"2021-08-28T14:04:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2456,"entity_id":556662,"app_id":556662,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-28T14:04:30.000Z","updated_at":"2021-08-28T14:04:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-28T14:04:26Z","updated_at":"2025-04-04T00:07:02Z","terms_conditions_url":null,"app_organization":{"id":5055,"name":"MKConsulting","email":"mickael@kerjean.me","website":"http://www.filestash.app/","country_code":"AU","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2021-08-28T14:04:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.filestash.app/pricing/"},"location_names":["ticket_editor"],"last_update_time":"2021-12-02T17:20:35Z","owner_id":269519,"author_name":"Mickael Kerjean","author_email":"support@filestash.app","author_url":"https://www.filestash.app","short_description":"Attach files and folder from S3","long_description":"\u003cp\u003eWant to embed some documents from S3 onto Zendesk? Our \u003ca href=\"https://www.filestash.app/aws-s3-explorer.html\"\u003eS3 Explorer\u003c/a\u003e makes it easy to access and share any type of content from S3 directly from the Zendesk editor:\u003cbr\u003e\n\u003cimg src=\"https://downloads.filestash.app/plugins/assets/zendesk_editor.png\" alt=\"editor\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eS3 File Browser\u003c/h1\u003e\n\n\u003cp\u003eThe integrated file browser makes it easy to explore buckets and locate any file or folder you want to embed in your ticket\u003cbr\u003e\n\u003cimg src=\"https://downloads.filestash.app/plugins/assets/zendesk_filebrowser.png\" alt=\"file browser\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eS3 Viewer\u003c/h1\u003e\n\n\u003cp\u003eWe support a wide variety of documents. Images will be loaded directly from the ticket while PDF, txt, word, excel or PowerPoint will be embedded directly from the integrated S3 viewer. We also support embedding entire folders from S3 which will open through the integrated \u003ca href=\"https://www.filestash.app/aws-s3-explorer.html\"\u003eS3 Explorer\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eThe application works with AWS S3 compatible storage like Minio and Backblaze. For questions and support, head to the \u003ca href=\"http://support.filestash.app/\"\u003ededicated support portal\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the application from the Zendesk marketplace\u003c/li\u003e\n\u003cli\u003eFrom the editor, click on the bucket icon:\n\u003cimg src=\"https://downloads.filestash.app/plugins/assets/zendesk_editor.png\" alt=\"editor\"\u003e\u003c/li\u003e\n\u003cli\u003eThe config screen should open up. From there you can setup the account you want to use. For demo purpose, you can use the minio playground, an s3 compatible storage using the following settings: \u0026quot;Q3AM3UQ867SPQQA43P2F\u0026quot;, \u0026quot;zuf+tfteSlswRu7BJ86wekitnifILbZam1KYY3TG\u0026quot; and \u0026quot;https://play.minio.io:9000/\u0026quot;:\n\u003cimg src=\"https://downloads.filestash.app/plugins/assets/screenshot_config.png\" alt=\"config screen\"\u003e\u003c/li\u003e\n\u003cli\u003eFrom this screen you can setup as many accounts as you want and as many configuration you need. Whenever you have more than 1 accounts shown from the configurator, user will be shown the label:\n\u003cimg src=\"https://downloads.filestash.app/plugins/assets/zendesk_editor2.png\" alt=\"editor\"\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Want to embed some documents from S3 onto Zendesk? Our [S3 Explorer](https://www.filestash.app/aws-s3-explorer.html) makes it easy to access and share any type of content from S3 directly from the Zendesk editor:\n![editor](https://downloads.filestash.app/plugins/assets/zendesk_editor.png)\n# S3 File Browser\nThe integrated file browser makes it easy to explore buckets and locate any file or folder you want to embed in your ticket\n![file browser](https://downloads.filestash.app/plugins/assets/zendesk_filebrowser.png)\n# S3 Viewer\nWe support a wide variety of documents. Images will be loaded directly from the ticket while PDF, txt, word, excel or PowerPoint will be embedded directly from the integrated S3 viewer. We also support embedding entire folders from S3 which will open through the integrated [S3 Explorer](https://www.filestash.app/aws-s3-explorer.html)\n# Support\nThe application works with AWS S3 compatible storage like Minio and Backblaze. For questions and support, head to the [dedicated support portal](http://support.filestash.app/)","raw_installation_instructions":"1. Install the application from the Zendesk marketplace\n2. From the editor, click on the bucket icon:\n![editor](https://downloads.filestash.app/plugins/assets/zendesk_editor.png)\n3. The config screen should open up. From there you can setup the account you want to use. For demo purpose, you can use the minio playground, an s3 compatible storage using the following settings: \"Q3AM3UQ867SPQQA43P2F\", \"zuf+tfteSlswRu7BJ86wekitnifILbZam1KYY3TG\" and \"https://play.minio.io:9000/\":\n![config screen](https://downloads.filestash.app/plugins/assets/screenshot_config.png)\n4. From this screen you can setup as many accounts as you want and as many configuration you need. Whenever you have more than 1 accounts shown from the configurator, user will be shown the label:\n![editor](https://downloads.filestash.app/plugins/assets/zendesk_editor2.png)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://556662.apps.zdusercontent.com/556662/assets/1638424994-ded969d1d6e0895991ea501712440909/logo-small.png","large_icon":"https://556662.apps.zdusercontent.com/556662/assets/1638424994-ded969d1d6e0895991ea501712440909/logo.png","screenshots":["https://556662.apps.zdusercontent.com/556662/assets/1638424994-ded969d1d6e0895991ea501712440909/screenshot-0.png","https://556662.apps.zdusercontent.com/556662/assets/1638424994-ded969d1d6e0895991ea501712440909/screenshot-1.png","https://556662.apps.zdusercontent.com/556662/assets/1638424994-ded969d1d6e0895991ea501712440909/screenshot-2.png"],"installation_count":10},{"id":559775,"name":"Reftab","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1536495,"app_id":559775,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-01T12:12:32Z","updated_at":"2021-09-01T12:12:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1536493,"app_id":559775,"name":"Public Key","kind":"text","required":true,"position":1,"created_at":"2021-09-01T12:12:32Z","updated_at":"2021-09-01T12:12:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1536494,"app_id":559775,"name":"secret","kind":"text","required":true,"position":2,"created_at":"2021-09-01T12:12:32Z","updated_at":"2021-09-01T12:12:32Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2464,"entity_id":559775,"app_id":559775,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-01T12:12:35.000Z","updated_at":"2021-09-01T12:12:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-01T12:12:30Z","updated_at":"2026-06-01T20:31:38Z","terms_conditions_url":null,"app_organization":{"id":4635,"name":"Reftab","email":"info@reftab.com","website":"https://www.reftab.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-09-01T12:12:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.reftab.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-01T20:31:36Z","owner_id":269519,"author_name":"Robert Hoyt","author_email":"robert.hoyt@reftab.com","author_url":"https://www.reftab.com","short_description":"Asset management software with barcodes and qr-codes.","long_description":"\u003cp\u003eReftab helps you track assets and inventory by using barcodes and qr-codes to assign items to users.\u003c/p\u003e\n\n\u003cp\u003eAsset details display on Zendesk support tickets so you don\u0026#39;t have to move between multiple applications to see important information.\u003c/p\u003e\n\n\u003ch2\u003eExample Use Case\u003c/h2\u003e\n\n\u003cp\u003eWhen a new employee starts, they are assigned a laptop. This information is recorded easily in Reftab. If the user submits a ticket in Zendesk about the laptop being broken, the details of that laptop are displayed within the Zendesk ticket. This allows support staff to see important details such as warranty information, serial number, images, etc. without having to leave Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eScan barcodes with mobile apps (iOS and Android)\u003c/li\u003e\n\u003cli\u003eAlerts for low quantity\u003c/li\u003e\n\u003cli\u003eTrack warranty information\u003c/li\u003e\n\u003cli\u003eManage asset maintenance\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eThe Reftab Zendesk app accesses and uses only the Zendesk data needed to operate the integration. This may include ticket context, ticket identifiers, requester or user information such as name and email address when available, and the Reftab API public and secret keys entered during installation.\u003c/p\u003e\n\n\u003cp\u003eThis data is used to authenticate requests, look up assets assigned to the requester or related user, display Reftab asset details in Zendesk tickets, and attach or link Reftab assets to Zendesk tickets. When an asset is attached or linked to a Zendesk ticket, Reftab may store the association between the Zendesk ticket and the Reftab asset, along with related logs needed for security, troubleshooting, audit, and support.\u003c/p\u003e\n\n\u003cp\u003eThe app may display Reftab asset data in Zendesk, including asset names, asset IDs, serial numbers, barcode or QR code values, assigned users, locations, images, warranty information, maintenance information, and other asset fields configured in Reftab. Reftab uses integration data to provide, secure, troubleshoot, support, analyze, and improve the integration and related Reftab services, and as otherwise described in Reftab\u0026#39;s Terms of Service.\u003c/p\u003e\n\n\u003cp\u003eFor more information, see the \u003ca href=\"https://www.reftab.com/terms-service\"\u003eReftab Terms of Service\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eInterested in trying Reftab? \u003ca href=\"https://www.reftab.com/sign-up\"\u003eClick here to create a free account\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall app in Zendesk.\u003c/li\u003e\n\u003cli\u003eLog into Reftab.\u003c/li\u003e\n\u003cli\u003eGo to Settings, API Keys.\u003c/li\u003e\n\u003cli\u003eCreate API key.\u003c/li\u003e\n\u003cli\u003eCopy the public and private keys to your zendesk app.\u003c/li\u003e\n\u003cli\u003eYou can now attach assets to tickets in Zendesk!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Reftab helps you track assets and inventory by using barcodes and qr-codes to assign items to users.\n\nAsset details display on Zendesk support tickets so you don't have to move between multiple applications to see important information.\n\n## Example Use Case\nWhen a new employee starts, they are assigned a laptop. This information is recorded easily in Reftab. If the user submits a ticket in Zendesk about the laptop being broken, the details of that laptop are displayed within the Zendesk ticket. This allows support staff to see important details such as warranty information, serial number, images, etc. without having to leave Zendesk.\n\n## Key Features\n\n - Scan barcodes with mobile apps (iOS and Android)\n - Alerts for low quantity\n - Track warranty information\n - Manage asset maintenance\n\n## Data Disclosure\nThe Reftab Zendesk app accesses and uses only the Zendesk data needed to operate the integration. This may include ticket context, ticket identifiers, requester or user information such as name and email address when available, and the Reftab API public and secret keys entered during installation.\n\nThis data is used to authenticate requests, look up assets assigned to the requester or related user, display Reftab asset details in Zendesk tickets, and attach or link Reftab assets to Zendesk tickets. When an asset is attached or linked to a Zendesk ticket, Reftab may store the association between the Zendesk ticket and the Reftab asset, along with related logs needed for security, troubleshooting, audit, and support.\n\nThe app may display Reftab asset data in Zendesk, including asset names, asset IDs, serial numbers, barcode or QR code values, assigned users, locations, images, warranty information, maintenance information, and other asset fields configured in Reftab. Reftab uses integration data to provide, secure, troubleshoot, support, analyze, and improve the integration and related Reftab services, and as otherwise described in Reftab's Terms of Service.\n\nFor more information, see the [Reftab Terms of Service](https://www.reftab.com/terms-service).\n\nInterested in trying Reftab? [Click here to create a free account](https://www.reftab.com/sign-up)","raw_installation_instructions":"1. Install app in Zendesk.\n2. Log into Reftab.\n3. Go to Settings, API Keys.\n4. Create API key.\n5. Copy the public and private keys to your zendesk app.\n6. You can now attach assets to tickets in Zendesk!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://559775.apps.zdusercontent.com/559775/assets/1780321360-667593fb848f4cb7be747b11cba9fb7a/logo-small.png","large_icon":"https://559775.apps.zdusercontent.com/559775/assets/1780321360-667593fb848f4cb7be747b11cba9fb7a/logo.png","screenshots":["https://559775.apps.zdusercontent.com/559775/assets/1780321360-667593fb848f4cb7be747b11cba9fb7a/screenshot-0.png","https://559775.apps.zdusercontent.com/559775/assets/1780321360-667593fb848f4cb7be747b11cba9fb7a/screenshot-1.png","https://559775.apps.zdusercontent.com/559775/assets/1780321360-667593fb848f4cb7be747b11cba9fb7a/screenshot-2.png"],"installation_count":37},{"id":564810,"name":"Popdock Connector","state":"published","version":"3.3","framework_version":"2.0","parameters":[{"id":1548410,"app_id":564810,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-07T17:47:01Z","updated_at":"2021-09-07T17:47:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1548409,"app_id":564810,"name":"AppToken","kind":"text","required":false,"position":1,"created_at":"2021-09-07T17:47:01Z","updated_at":"2026-03-30T15:27:55Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2442630,"app_id":564810,"name":"domain","kind":"text","required":true,"position":2,"created_at":"2023-03-23T23:21:06Z","updated_at":"2023-08-02T01:54:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2442631,"app_id":564810,"name":"ticketWidgetId","kind":"text","required":false,"position":3,"created_at":"2023-03-23T23:21:06Z","updated_at":"2023-08-02T01:54:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2442632,"app_id":564810,"name":"userWidgetId","kind":"text","required":false,"position":4,"created_at":"2023-03-23T23:21:06Z","updated_at":"2023-08-02T01:54:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2442633,"app_id":564810,"name":"organizationWidgetId","kind":"text","required":false,"position":5,"created_at":"2023-03-23T23:21:06Z","updated_at":"2023-08-02T01:54:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2475,"entity_id":564810,"app_id":564810,"amount":1500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1IyP7C2SKDFaOYmeKP9Qvdlo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_103Qh92SKDFaOYme","cost_id":880,"cost_type":"CostStripe","active":true,"created_at":"2021-09-07T17:47:04.000Z","updated_at":"2021-09-07T17:47:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#17a2b8","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-09-07T17:46:58Z","updated_at":"2026-03-30T15:27:55Z","terms_conditions_url":"https://www.eonesolutions.com/eone-cloud-terms-of-service/","app_organization":{"id":689,"name":"eOne Solutions","email":"support@eonesolutions.com","website":"https://www.eonesolutions.com/","country_code":"US","stripe_account_id":"acct_103Qh92SKDFaOYme","state":null},"locations":[3,4,5,6],"date_published":"2021-09-07T17:46:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-03-30T15:27:49Z","owner_id":269519,"author_name":"eOne Solutions","author_email":"zendesk@eonesolutions.com","author_url":"https://www.eonesolutions.com/app/popdock-connector-for-zendesk","short_description":"View and manage your data from other systems within Zendesk","long_description":"\u003cp\u003eThis app will allow agents working on tickets to collaborate and view any cloud or on-premise data all from within Zendesk. That’s right – Popdock creates a virtual integration to any type of data without moving the data. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGreater visibility for faster resolutions and improved customer satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet more visibility on relevant customer data, on Zendesk ticket pages. \u003c/li\u003e\n\u003cli\u003eEnable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from their Zendesk view. \u003c/li\u003e\n\u003cli\u003eEasily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel. \u003c/li\u003e\n\u003cli\u003eStay up to date on the status of the account and customer with the ability to view, update and create tickets, with a live connection to Zendesk. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Views\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnections can be set up to view data from ‘any’ system, such as your ERP,eCommerce platform, payment gateway, shipping carriers, and more. \u003c/li\u003e\n\u003cli\u003eCustomizable views allow for showing data from a custom SQL database and from a cloud-based ERP system in one Sidebar. \u003c/li\u003e\n\u003cli\u003eRun actions on specific data, i.e., updating a CRM account, eCommerce Order or ERP system. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePopdock can help you easily connect to systems like Salesforce, HubSpot, Pipedrive, Dynamics Business Central, Dynamics GP, Dynamics NAV, Dynamics SL, NetSuite, Quickbooks, Acumatica, Dynamics 365 Customer Engagement, Zoho, SQL Server, MySQL, Xero, Azure Data Lake, Braintree, Stripe, Magento, Shopify or other REST based webservices. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003epowered by Popdock\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePopdock Setup\u003c/strong\u003e \u003cbr\u003e\n - \u003ca href=\"https://login.popdock.com\"\u003eLogin to Popdock\u003c/a\u003e \u003cbr\u003e\n -Create Lists, Widgets and Apps \u003cbr\u003e\n - Copy the Widget ID for use in configuring the Zendesk App \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk Setup\u003c/strong\u003e \u003cbr\u003e\n - Go to Admin-Manage and on the Popdock Connector, select Change Settings to configure \u003cbr\u003e\n - Copy the Widget ID\u0026#39;s from the Popdock setup to the Ticket Widget ID and User Widget ID \u003cbr\u003e\n - Copy the App Token from the App Settings area. \u003c/p\u003e\n\n\u003cp\u003eThis app connects to Popdock\u0026#39;s secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case it could be any system allowed). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.\u003c/p\u003e\n","raw_long_description":"This app will allow agents working on tickets to collaborate and view any cloud or on-premise data all from within Zendesk. That’s right – Popdock creates a virtual integration to any type of data without moving the data. \n\n **Greater visibility for faster resolutions and improved customer satisfaction** \n\n - Get more visibility on relevant customer data, on Zendesk ticket pages. \n - Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from their Zendesk view. \n - Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel. \n - Stay up to date on the status of the account and customer with the ability to view, update and create tickets, with a live connection to Zendesk. \n\n **Custom Views** \n\n - Connections can be set up to view data from ‘any’ system, such as your ERP,eCommerce platform, payment gateway, shipping carriers, and more. \n - Customizable views allow for showing data from a custom SQL database and from a cloud-based ERP system in one Sidebar. \n - Run actions on specific data, i.e., updating a CRM account, eCommerce Order or ERP system. \n\n Popdock can help you easily connect to systems like Salesforce, HubSpot, Pipedrive, Dynamics Business Central, Dynamics GP, Dynamics NAV, Dynamics SL, NetSuite, Quickbooks, Acumatica, Dynamics 365 Customer Engagement, Zoho, SQL Server, MySQL, Xero, Azure Data Lake, Braintree, Stripe, Magento, Shopify or other REST based webservices. \n\n **powered by Popdock**","raw_installation_instructions":" \n\n **Popdock Setup** \n - [Login to Popdock](https://login.popdock.com) \n -Create Lists, Widgets and Apps \n - Copy the Widget ID for use in configuring the Zendesk App \n\n **Zendesk Setup** \n - Go to Admin-Manage and on the Popdock Connector, select Change Settings to configure \n - Copy the Widget ID's from the Popdock setup to the Ticket Widget ID and User Widget ID \n - Copy the App Token from the App Settings area. \n\n This app connects to Popdock's secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case it could be any system allowed). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://564810.apps.zdusercontent.com/564810/assets/1773700114-33b4c7cd776ce6c08b8a25ddb4fa1625/logo-small.png","large_icon":"https://564810.apps.zdusercontent.com/564810/assets/1773700114-33b4c7cd776ce6c08b8a25ddb4fa1625/logo.png","screenshots":["https://564810.apps.zdusercontent.com/564810/assets/1773700114-33b4c7cd776ce6c08b8a25ddb4fa1625/screenshot-0.png","https://564810.apps.zdusercontent.com/564810/assets/1773700114-33b4c7cd776ce6c08b8a25ddb4fa1625/screenshot-1.png","https://564810.apps.zdusercontent.com/564810/assets/1773700114-33b4c7cd776ce6c08b8a25ddb4fa1625/screenshot-2.png"],"installation_count":28},{"id":566391,"name":"videosupport for support","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":1551917,"app_id":566391,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-09T14:06:36Z","updated_at":"2021-09-09T14:06:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3774562,"app_id":566391,"name":"backend_url","kind":"text","required":true,"position":1,"created_at":"2026-09-04T16:39:07Z","updated_at":"2026-09-04T16:39:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3774563,"app_id":566391,"name":"integration_key","kind":"text","required":true,"position":2,"created_at":"2026-09-04T16:39:07Z","updated_at":"2026-09-04T16:39:07Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":2479,"entity_id":566391,"app_id":566391,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-09T14:06:39.000Z","updated_at":"2021-09-09T14:06:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-09T14:06:35Z","updated_at":"2026-09-04T16:39:08Z","terms_conditions_url":null,"app_organization":{"id":4434,"name":"videosupport.io","email":"francis@videosupport.io","website":"https://videosupport.io","country_code":"BE","stripe_account_id":null,"state":null},"locations":[3,4,1,8],"date_published":"2021-09-09T14:06:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.videosupport.io/"},"location_names":["ticket_sidebar","new_ticket_sidebar","top_bar"],"last_update_time":"2026-09-04T16:39:01Z","owner_id":269519,"author_name":"videosupport.io","author_email":"support@videosupport.io","author_url":"https://videosupport.io","short_description":"Create recording links from Zendesk Support tickets","long_description":"\u003ch3\u003eAbout VideoSupport\u003c/h3\u003e\n\n\u003cp\u003eVideoSupport helps customer-facing teams resolve technical issues with clear, customer-recorded video. Our secure recording workflow gives support teams the visual context they need to understand an issue without lengthy back-and-forth.\u003c/p\u003e\n\n\u003ch3\u003eVideoSupport for Support\u003c/h3\u003e\n\n\u003cp\u003eVideoSupport adds a recording-link action to Zendesk Support tickets. Agents can create and share a secure link with a requester, then review the submitted recording from the ticket workflow.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCapture browser, device, and on-screen behavior that is difficult to describe in text\u003c/li\u003e\n\u003cli\u003eReduce follow-up questions by letting customers show the issue in context\u003c/li\u003e\n\u003cli\u003eKeep the recording request associated with the relevant ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eWhen an agent creates a recording link, VideoSupport receives the Zendesk subdomain, ticket ID, and the requester\u0026#39;s name and email. When a requester submits a recording, VideoSupport stores the recording and related request metadata solely to provide the recording workflow and make the result available to the authorized support team. Data is transmitted over encrypted connections and access is restricted to authorized VideoSupport and customer account users. VideoSupport does not sell customer data or use recordings for unrelated purposes.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your VideoSupport backend domain as the Backend URL.\u003c/li\u003e\n\u003cli\u003eEnter the integration key configured for your VideoSupport account.\u003c/li\u003e\n\u003cli\u003eOpen a Support ticket and use \u003cstrong\u003eCreate Recording Link\u003c/strong\u003e to request a customer recording.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About VideoSupport\n\nVideoSupport helps customer-facing teams resolve technical issues with clear, customer-recorded video. Our secure recording workflow gives support teams the visual context they need to understand an issue without lengthy back-and-forth.\n\n### VideoSupport for Support\n\nVideoSupport adds a recording-link action to Zendesk Support tickets. Agents can create and share a secure link with a requester, then review the submitted recording from the ticket workflow.\n\n* Capture browser, device, and on-screen behavior that is difficult to describe in text\n* Reduce follow-up questions by letting customers show the issue in context\n* Keep the recording request associated with the relevant ticket\n\n### Data handling\n\nWhen an agent creates a recording link, VideoSupport receives the Zendesk subdomain, ticket ID, and the requester's name and email. When a requester submits a recording, VideoSupport stores the recording and related request metadata solely to provide the recording workflow and make the result available to the authorized support team. Data is transmitted over encrypted connections and access is restricted to authorized VideoSupport and customer account users. VideoSupport does not sell customer data or use recordings for unrelated purposes.","raw_installation_instructions":"### Installation\n\n1. Enter your VideoSupport backend domain as the Backend URL.\n2. Enter the integration key configured for your VideoSupport account.\n3. Open a Support ticket and use **Create Recording Link** to request a customer recording.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://566391.apps.zdusercontent.com/566391/assets/1788466715-491eb8e577efb6508e6ca4ff5f518636/support/logo-small.png","large_icon":"https://566391.apps.zdusercontent.com/566391/assets/1788466715-491eb8e577efb6508e6ca4ff5f518636/support/logo.png","screenshots":["https://566391.apps.zdusercontent.com/566391/assets/1788466715-491eb8e577efb6508e6ca4ff5f518636/support/screenshot-0.png","https://566391.apps.zdusercontent.com/566391/assets/1788466715-491eb8e577efb6508e6ca4ff5f518636/support/screenshot-1.png","https://566391.apps.zdusercontent.com/566391/assets/1788466715-491eb8e577efb6508e6ca4ff5f518636/support/screenshot-2.png"],"installation_count":11},{"id":566761,"name":"TaskCall","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":1553179,"app_id":566761,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-09T22:20:43Z","updated_at":"2021-09-09T22:20:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2230655,"app_id":566761,"name":"Region","kind":"text","required":true,"position":1,"created_at":"2022-11-08T22:28:04Z","updated_at":"2022-11-08T22:28:04Z","default_value":"EU","secure":false,"scopes":null,"options":null}],"plans":[{"id":2480,"entity_id":566761,"app_id":566761,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-09T22:20:46.000Z","updated_at":"2021-09-09T22:20:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2021-09-09T22:20:42Z","updated_at":"2026-07-06T21:40:14Z","terms_conditions_url":null,"app_organization":{"id":5057,"name":"TaskCall Cloud Services, S.L.","email":"support@taskcallapp.com","website":"https://www.taskcallapp.com","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-09-09T22:20:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.taskcallapp.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-06T21:40:11Z","owner_id":269519,"author_name":"TaskCall Inc","author_email":"support@taskcallapp.com","author_url":"https://www.taskcallapp.com","short_description":"TaskCall is a real-time incident response service for IT-Ops.","long_description":"\u003cp\u003eTaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency. \u003c/p\u003e\n\n\u003cp\u003eThe TaskCall Zendesk app is designed to streamline the customer service process and enhance the capabilities of Zendesk. Customer support agents can be automatically notified when urgent tickets are raised by customers. Incidents can also be triggered manually on any TaskCall service. The content of the ticket can be converted into incidents that can be used to bring on IT-Ops and Dev-Ops teams into the response process. \u003c/p\u003e\n\n\u003cp\u003eIncidents can be acknowledged, resolved and reassigned from within the Zendesk console. Users can also add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress of addressing the raised ticket, and add notes to help the supporting teams get more context of the issue. \u003c/p\u003e\n\n\u003cp\u003eThe TaskCall Zendesk app accesses ticket data solely to trigger and manage incidents within the TaskCall platform. Data is transmitted securely over SSL/TLS and is never shared with unauthorized third parties. TaskCall applies administrative, technical, and physical security controls to protect your data from unauthorized access or disclosure. For full details, please refer to our \u003ca href=\"https://taskcallapp.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e or contact us at privacy@taskcallapp.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease follow the instructions in the \u003ca href=\"https://docs.taskcallapp.com/integrations/v1/zendesk-integration-guide\"\u003eZendesk Integration Guide\u003c/a\u003e in TaskCall Docs.\u003c/p\u003e\n","raw_long_description":"TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency. \n\n The TaskCall Zendesk app is designed to streamline the customer service process and enhance the capabilities of Zendesk. Customer support agents can be automatically notified when urgent tickets are raised by customers. Incidents can also be triggered manually on any TaskCall service. The content of the ticket can be converted into incidents that can be used to bring on IT-Ops and Dev-Ops teams into the response process. \n\n Incidents can be acknowledged, resolved and reassigned from within the Zendesk console. Users can also add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress of addressing the raised ticket, and add notes to help the supporting teams get more context of the issue. \n\n The TaskCall Zendesk app accesses ticket data solely to trigger and manage incidents within the TaskCall platform. Data is transmitted securely over SSL/TLS and is never shared with unauthorized third parties. TaskCall applies administrative, technical, and physical security controls to protect your data from unauthorized access or disclosure. For full details, please refer to our [Privacy Policy](https://taskcallapp.com/privacy-policy) or contact us at privacy@taskcallapp.com.","raw_installation_instructions":"Please follow the instructions in the [Zendesk Integration Guide](https://docs.taskcallapp.com/integrations/v1/zendesk-integration-guide) in TaskCall Docs.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://566761.apps.zdusercontent.com/566761/assets/1783234480-5bc88d71c45056cf76a85e73436948c8/logo-small.png","large_icon":"https://566761.apps.zdusercontent.com/566761/assets/1783234480-5bc88d71c45056cf76a85e73436948c8/logo.png","screenshots":["https://566761.apps.zdusercontent.com/566761/assets/1783234480-5bc88d71c45056cf76a85e73436948c8/screenshot-0.png","https://566761.apps.zdusercontent.com/566761/assets/1783234480-5bc88d71c45056cf76a85e73436948c8/screenshot-1.png","https://566761.apps.zdusercontent.com/566761/assets/1783234480-5bc88d71c45056cf76a85e73436948c8/screenshot-2.png"],"installation_count":1},{"id":567401,"name":"Lodago Scheduling","state":"published","version":"1.6.1","framework_version":"2.0","parameters":[{"id":1554793,"app_id":567401,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-10T16:43:12Z","updated_at":"2021-09-10T16:43:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1554792,"app_id":567401,"name":"signature","kind":"multiline","required":true,"position":1,"created_at":"2021-09-10T16:43:12Z","updated_at":"2021-09-29T16:22:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2484,"entity_id":567401,"app_id":567401,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-10T16:43:15.000Z","updated_at":"2021-09-10T16:43:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":50,"name":"AI and Bots"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-10T16:43:10Z","updated_at":"2026-05-28T23:37:17Z","terms_conditions_url":null,"app_organization":{"id":5061,"name":"RocketMail S.à.r.l","email":"support@lodago.com","website":"https://www.lodago.com/","country_code":"LU","stripe_account_id":null,"state":null},"locations":[3,17,16,15],"date_published":"2021-09-10T16:43:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://lodago.com/en/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-28T23:37:11Z","owner_id":269519,"author_name":"Customer care Lodago","author_email":"support@lodago.com","author_url":"https://lodago.com","short_description":"The AI Copilot for trade-show follow-ups: book meetings from any ticket or deal.","long_description":"\u003cp\u003e\u003cstrong\u003eThe AI Copilot for trade-show follow-ups, inside Zendesk.\u003c/strong\u003e\\n\\nLodago turns every Zendesk ticket and Sell deal into a one-click meeting booking. Whether the lead came from a trade show, a support conversation, or an inbound deal, your agent can send a calendar link the prospect books in real time, without leaving Zendesk.\\n\\n\u003cstrong\u003eBuilt for the follow-up.\u003c/strong\u003e Most trade-show ROI is lost in the days after the booth closes. Lodago fixes that. From a Zendesk ticket or Sell deal, send a personalized scheduling link that always shows live availability. Links never expire, even weeks later.\\n\\n\u003cstrong\u003eOne click inside the agent\u0026#39;s existing flow.\u003c/strong\u003e\\n- Open a Support ticket: the Lodago sidebar shows the requester\u0026#39;s contact card and a \u0026quot;Send scheduling email\u0026quot; action.\\n- Open a Sell deal, contact, or person card: same one-click action, prefilled from the deal context.\\n- Pick a meeting template, send. Done.\\n\\n\u003cstrong\u003eRound-robin assignment.\u003c/strong\u003e Auto-distribute meetings across reps using weights you configure. No manual routing, no double-bookings.\\n\\n\u003cstrong\u003eLive calendar sync.\u003c/strong\u003e Connect Google Calendar, Microsoft 365 / Outlook Calendar. Video conferencing with Microsoft Teams, Google Meet, Zoom, WebEx, or GoToMeeting.\\n\\n\u003cstrong\u003eTrade-show ready.\u003c/strong\u003e Scan a badge or business card on-site to capture details and schedule a follow-up on the spot. After the show, send bulk follow-up campaigns straight from your Lodago account, all tracked back to your Zendesk tickets and deals.\\n\\n\u003cstrong\u003eAI analytics.\u003c/strong\u003e Measure ROI per meeting, per rep, per event, and feed the insights back into your next campaign.\\n\\nSecure by design: all data exchanged with Zendesk uses Global OAuth (no API tokens stored). The app reads only the ticket / requester / contact data needed to send a scheduling email, and updates the ticket once the email is sent.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstallation \u0026amp; Onboarding\u003c/strong\u003e\\n\\nWe\u0026#39;ll handle setup for you end-to-end. Reach out to \u003cstrong\u003esupport@lodago.com\u003c/strong\u003e and our team will:\\n\\n1. \u003cstrong\u003eInstall the Lodago app\u003c/strong\u003e on your Zendesk Support and / or Sell account.\\n2. \u003cstrong\u003eProvision your Lodago account\u003c/strong\u003e in a few minutes.\\n3. \u003cstrong\u003eRun an onboarding session\u003c/strong\u003e with your team to get the first scheduling links sent the same day.\\n\\n\u003cstrong\u003eIntegrations included\u003c/strong\u003e\\n\\n- \u003cstrong\u003eCalendars:\u003c/strong\u003e Google Calendar, Microsoft 365 / Outlook Calendar\\n- \u003cstrong\u003eVideo conferencing:\u003c/strong\u003e Microsoft Teams, Google Meet, Zoom, WebEx, GoToMeeting\\n\\n\u003cstrong\u003eSupport\u003c/strong\u003e\\n\\nEmail \u003cstrong\u003esupport@lodago.com\u003c/strong\u003e anytime. Typical response within one business day.\u003c/p\u003e\n","raw_long_description":"**The AI Copilot for trade-show follow-ups, inside Zendesk.**\\n\\nLodago turns every Zendesk ticket and Sell deal into a one-click meeting booking. Whether the lead came from a trade show, a support conversation, or an inbound deal, your agent can send a calendar link the prospect books in real time, without leaving Zendesk.\\n\\n**Built for the follow-up.** Most trade-show ROI is lost in the days after the booth closes. Lodago fixes that. From a Zendesk ticket or Sell deal, send a personalized scheduling link that always shows live availability. Links never expire, even weeks later.\\n\\n**One click inside the agent's existing flow.**\\n- Open a Support ticket: the Lodago sidebar shows the requester's contact card and a \"Send scheduling email\" action.\\n- Open a Sell deal, contact, or person card: same one-click action, prefilled from the deal context.\\n- Pick a meeting template, send. Done.\\n\\n**Round-robin assignment.** Auto-distribute meetings across reps using weights you configure. No manual routing, no double-bookings.\\n\\n**Live calendar sync.** Connect Google Calendar, Microsoft 365 / Outlook Calendar. Video conferencing with Microsoft Teams, Google Meet, Zoom, WebEx, or GoToMeeting.\\n\\n**Trade-show ready.** Scan a badge or business card on-site to capture details and schedule a follow-up on the spot. After the show, send bulk follow-up campaigns straight from your Lodago account, all tracked back to your Zendesk tickets and deals.\\n\\n**AI analytics.** Measure ROI per meeting, per rep, per event, and feed the insights back into your next campaign.\\n\\nSecure by design: all data exchanged with Zendesk uses Global OAuth (no API tokens stored). The app reads only the ticket / requester / contact data needed to send a scheduling email, and updates the ticket once the email is sent.","raw_installation_instructions":"**Installation \u0026 Onboarding**\\n\\nWe'll handle setup for you end-to-end. Reach out to **support@lodago.com** and our team will:\\n\\n1. **Install the Lodago app** on your Zendesk Support and / or Sell account.\\n2. **Provision your Lodago account** in a few minutes.\\n3. **Run an onboarding session** with your team to get the first scheduling links sent the same day.\\n\\n**Integrations included**\\n\\n- **Calendars:** Google Calendar, Microsoft 365 / Outlook Calendar\\n- **Video conferencing:** Microsoft Teams, Google Meet, Zoom, WebEx, GoToMeeting\\n\\n**Support**\\n\\nEmail **support@lodago.com** anytime. Typical response within one business day.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://567401.apps.zdusercontent.com/567401/assets/1777815381-f55005f386164c44533ae3b368cce483/support/logo-small.png","large_icon":"https://567401.apps.zdusercontent.com/567401/assets/1777815381-f55005f386164c44533ae3b368cce483/support/logo.png","screenshots":["https://567401.apps.zdusercontent.com/567401/assets/1777815381-f55005f386164c44533ae3b368cce483/support/screenshot-0.png","https://567401.apps.zdusercontent.com/567401/assets/1777815381-f55005f386164c44533ae3b368cce483/support/screenshot-1.png","https://567401.apps.zdusercontent.com/567401/assets/1777815381-f55005f386164c44533ae3b368cce483/support/screenshot-2.png"],"installation_count":6},{"id":569878,"name":"Parcel Panel","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":1559547,"app_id":569878,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-14T04:43:48Z","updated_at":"2021-09-14T04:43:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1559546,"app_id":569878,"name":"pp-key","kind":"text","required":true,"position":1,"created_at":"2021-09-14T04:43:48Z","updated_at":"2021-09-14T04:43:48Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2492,"entity_id":569878,"app_id":569878,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-14T04:43:51.000Z","updated_at":"2021-09-14T04:43:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-14T04:43:47Z","updated_at":"2026-03-24T21:11:44Z","terms_conditions_url":null,"app_organization":{"id":5076,"name":"ParcelPanel","email":"parcelpanel@uppercommerce.com","website":"https://www.parcelpanel.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-09-14T04:43:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.shopify.com/parcelpanel"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-24T21:11:40Z","owner_id":269519,"author_name":"UpperCommerce","author_email":"parcelpanel@uppercommerce.com","author_url":"https://www.uppercommerce.com/","short_description":"The all-in-one order tracking system designed for customer support team.","long_description":"\u003cp\u003eParcelPanel and Zendesk integration helps eCommerce brands to shorten time of answering questions related to \u0026quot;Where is my order?\u0026quot;\u003c/p\u003e\n\n\u003cp\u003eAfter a smooth installation, your support team can check order status right from your Zendesk Ticketing System, so they can easily handle customer\u0026#39;s questions without clicking elsewhere for shipping details, a much more efficient and better post-puchase service.\u003c/p\u003e\n\n\u003cp\u003eParcelPanel is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and more sales by providing the best post-purchase experience. 800+ couriers supported worldwide, branded tracking page, proactive shipping notifications and much more… \u003ca href=\"https://apps.shopify.com/parcelpanel/\"\u003eGet started free today\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eParcelPanel app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOrder number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder date\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracking number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCourier\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipment status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTransit time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLast check point\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLast checkpoint time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracking details\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy notice: you can refer to \u003ca href=\"https://www.parcelwill.com/privacy-policy/\"\u003eParcelWILL Privacy Policy\u003c/a\u003e to get the details.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall ParcelPanel on Shopify app store at \u003ca href=\"https://apps.shopify.com/parcelpanel/\"\u003eParcelPanel Order Tracking\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Integration tab in your ParcelPanel admin, find and copy ParcelPanel API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the API key to connect ParcelPanel and Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ParcelPanel and Zendesk integration helps eCommerce brands to shorten time of answering questions related to \"Where is my order?\"\n\nAfter a smooth installation, your support team can check order status right from your Zendesk Ticketing System, so they can easily handle customer's questions without clicking elsewhere for shipping details, a much more efficient and better post-puchase service.\n\nParcelPanel is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and more sales by providing the best post-purchase experience. 800+ couriers supported worldwide, branded tracking page, proactive shipping notifications and much more… [Get started free today](https://apps.shopify.com/parcelpanel/)\n\nParcelPanel app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.\n\n* Order number\n\n* Order date\n\n* Tracking number\n\n* Courier\n\n* Shipment status\n\n* Transit time\n\n* Last check point\n\n* Last checkpoint time\n\n* Tracking details\n\nPrivacy notice: you can refer to [ParcelWILL Privacy Policy](https://www.parcelwill.com/privacy-policy/) to get the details.","raw_installation_instructions":"1. Install ParcelPanel on Shopify app store at [ParcelPanel Order Tracking](https://apps.shopify.com/parcelpanel/)\n\n2. Navigate to Integration tab in your ParcelPanel admin, find and copy ParcelPanel API key.\n\n3. Paste the API key to connect ParcelPanel and Zendesk.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://569878.apps.zdusercontent.com/569878/assets/1772607765-952f43ad6b8f1b0efa9461e18a9b3613/logo-small.png","large_icon":"https://569878.apps.zdusercontent.com/569878/assets/1772607765-952f43ad6b8f1b0efa9461e18a9b3613/logo.png","screenshots":["https://569878.apps.zdusercontent.com/569878/assets/1772607765-952f43ad6b8f1b0efa9461e18a9b3613/screenshot-0.png","https://569878.apps.zdusercontent.com/569878/assets/1772607765-952f43ad6b8f1b0efa9461e18a9b3613/screenshot-1.png","https://569878.apps.zdusercontent.com/569878/assets/1772607765-952f43ad6b8f1b0efa9461e18a9b3613/screenshot-2.png"],"installation_count":59},{"id":571789,"name":"External ID Editor","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":1565000,"app_id":571789,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-16T02:14:20Z","updated_at":"2021-09-16T02:14:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2497,"entity_id":571789,"app_id":571789,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2021-09-16T02:14:23.000Z","updated_at":"2021-09-16T02:14:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4712,"entity_id":571789,"app_id":571789,"amount":100,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QAj15EJGgThM6PnXYtMtwWH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1402,"cost_type":"CostStripe","active":true,"created_at":"2024-10-18T16:32:19.000Z","updated_at":"2024-10-18T16:32:19.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-09-16T02:14:19Z","updated_at":"2026-06-27T19:53:44Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,5,6],"date_published":"2024-10-18T16:35:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-06-27T19:53:41Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Edit external ID for tickets, users and organizations.","long_description":"\u003cp\u003eAdd an external ID editor to the app screen of ticket, user and organization editing page.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThe entered content is saved in the external_id field of the ticket, user, or organization in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk, either in [Tickets], [User], or [Organization].\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace and select your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the ticket and user sidebars.\u003c/p\u003e\n","raw_long_description":"Add an external ID editor to the app screen of ticket, user and organization editing page.\n\n--\n\nThe entered content is saved in the external_id field of the ticket, user, or organization in Zendesk.\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk, either in [Tickets], [User], or [Organization].\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace and select your Zendesk account.\n\nFrom Zendesk Admin Center, fill in the required fields and click 'Install'.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set role and group restrictions. (Optional)\n\nOnce installed, the app will be available on the ticket and user sidebars.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://571789.apps.zdusercontent.com/571789/assets/1782374460-a714ba814e0fc83a492b9d6df5460888/logo-small.png","large_icon":"https://571789.apps.zdusercontent.com/571789/assets/1782374460-a714ba814e0fc83a492b9d6df5460888/logo.png","screenshots":["https://571789.apps.zdusercontent.com/571789/assets/1782374460-a714ba814e0fc83a492b9d6df5460888/screenshot-0.png","https://571789.apps.zdusercontent.com/571789/assets/1782374460-a714ba814e0fc83a492b9d6df5460888/screenshot-1.png","https://571789.apps.zdusercontent.com/571789/assets/1782374460-a714ba814e0fc83a492b9d6df5460888/screenshot-2.png"],"installation_count":5},{"id":577330,"name":"Platform Governance For NetSuite","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":1577219,"app_id":577330,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-22T23:03:23Z","updated_at":"2021-09-22T23:03:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1577211,"app_id":577330,"name":"accountid","kind":"text","required":true,"position":1,"created_at":"2021-09-22T23:03:21Z","updated_at":"2021-09-22T23:03:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1577212,"app_id":577330,"name":"consumeri","kind":"text","required":true,"position":2,"created_at":"2021-09-22T23:03:22Z","updated_at":"2021-09-22T23:03:22Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1577213,"app_id":577330,"name":"consumers","kind":"text","required":true,"position":3,"created_at":"2021-09-22T23:03:22Z","updated_at":"2021-09-22T23:03:22Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1577214,"app_id":577330,"name":"tokeni","kind":"text","required":true,"position":4,"created_at":"2021-09-22T23:03:22Z","updated_at":"2021-09-22T23:03:22Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1577215,"app_id":577330,"name":"tokens","kind":"text","required":true,"position":5,"created_at":"2021-09-22T23:03:22Z","updated_at":"2021-09-22T23:03:22Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1577216,"app_id":577330,"name":"requestApproveGroups","kind":"hidden","required":false,"position":6,"created_at":"2021-09-22T23:03:23Z","updated_at":"2021-09-22T23:03:23Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":1577217,"app_id":577330,"name":"approveGroups","kind":"hidden","required":false,"position":7,"created_at":"2021-09-22T23:03:23Z","updated_at":"2021-09-22T23:03:23Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":1577218,"app_id":577330,"name":"approvalProcess","kind":"hidden","required":false,"position":8,"created_at":"2021-09-22T23:03:23Z","updated_at":"2021-09-22T23:03:23Z","default_value":"null","secure":false,"scopes":null,"options":null}],"plans":[{"id":2501,"entity_id":577330,"app_id":577330,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-22T23:03:26.000Z","updated_at":"2021-09-22T23:03:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-22T23:03:19Z","updated_at":"2026-02-17T22:24:17Z","terms_conditions_url":null,"app_organization":{"id":4678,"name":"Netwrix","email":"valerie.callahan@netwrix.com","website":"https://www.netwrix.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,9,2],"date_published":"2021-09-22T23:03:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://netwrix.com/en/products/platform-governance/netsuite/"},"location_names":["ticket_sidebar","modal","nav_bar"],"last_update_time":"2026-02-17T22:24:09Z","owner_id":269519,"author_name":"Netwrix","author_email":"techsupport@netwrix.com","author_url":"https://www.netwrix.com/support.html","short_description":"Customers push Zendesk tickets into a NetSuite Netwrix Platform Governance Change Request.","long_description":"\u003cp\u003eNetwrix Platform Governance makes heavily customized enterprise software easier to manage, with industry-leading, award-winning tools for system documentation, impact analysis, change management, deployment and compliance. With it, everything from changing a customization to preparing for an audit can be simple and stress-free.\u003c/p\u003e\n\n\u003ch2\u003eKey features:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eThe tool has three settings that allows for approvals to be done in Zendesk, approvals to be done in NetSuite or for approvals to be done by other apps in Zendesk\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e2.Group configuration. Create approval groups that can separate requesters from approvers\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eTickets can be approved in Zendesk using our approval feature\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated reconciliation of tickets in Zendesk and changes in NetSuite\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to pull customizations into Zendesk as the scope of changes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify Bundle ID as the scope of change\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated Impact Analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to synchronize with desired NetSuite account\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOur Netwrix Platform Governance integration for Zendesk helps customers to push Zendesk tickets into NetSuite as Netwrix Platform Governance Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eThis application collects and processes the following data to provide its functionality:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Collected:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk ticket information (ticket ID, subject, description, status, and associated metadata)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser information (agent names, email addresses, and group memberships within Zendesk)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNetSuite account credentials (Account ID, Consumer Key, Consumer Secret, Token ID, Token Secret) for authentication purposes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChange request data synchronized between Zendesk and NetSuite\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow We Handle Your Data:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecure Transmission:\u003c/strong\u003e All data transmitted between Zendesk, our integration service, and NetSuite is encrypted using industry-standard TLS/SSL protocols.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCredential Security:\u003c/strong\u003e Authentication credentials (Consumer Key, Consumer Secret, Token ID, Token Secret) are stored securely using Zendesk\u0026#39;s secure parameter storage and are never exposed in plain text or logged.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo Data Retention:\u003c/strong\u003e This application does not store customer data on external servers. Data is transmitted directly between Zendesk and your NetSuite account in real-time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess Control:\u003c/strong\u003e Only authorized users within your Zendesk instance who have been granted appropriate permissions can access the integration features.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird-Party Sharing:\u003c/strong\u003e We do not sell, share, or distribute your data to any third parties. Data is only transmitted to your designated NetSuite account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e This integration is designed to support your compliance requirements by maintaining audit trails and change logs within your own systems.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour Responsibilities:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnsure that NetSuite API credentials are kept confidential and rotated periodically.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure appropriate user groups and permissions within Zendesk to control access to the integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReview and comply with your organization\u0026#39;s data handling policies when using this integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor questions about data handling or to report security concerns, please contact techsupport@netwrix.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor step-by-step installation instructions, please refer to the Netwrix official documentation: \u003ca href=\"https://docs.netwrix.com/docs/platgovnetsuite/ticketingintegrations/zendeskintegration/zendesk_integration\"\u003eZendesk Integration Guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Netwrix Platform Governance makes heavily customized enterprise software easier to manage, with industry-leading, award-winning tools for system documentation, impact analysis, change management, deployment and compliance. With it, everything from changing a customization to preparing for an audit can be simple and stress-free.\n\n## Key features: \n\n1. The tool has three settings that allows for approvals to be done in Zendesk, approvals to be done in NetSuite or for approvals to be done by other apps in Zendesk\n\n2.Group configuration. Create approval groups that can separate requesters from approvers\n\n3. Tickets can be approved in Zendesk using our approval feature\n\n4. Automated reconciliation of tickets in Zendesk and changes in NetSuite\n\n5. Ability to pull customizations into Zendesk as the scope of changes\n\n6. Specify Bundle ID as the scope of change\n\n7. Automated Impact Analysis\n\n8. Ability to synchronize with desired NetSuite account\n\nOur Netwrix Platform Governance integration for Zendesk helps customers to push Zendesk tickets into NetSuite as Netwrix Platform Governance Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.\n\n## Data Disclosure\n\nThis application collects and processes the following data to provide its functionality:\n\n**Data Collected:**\n\n- Zendesk ticket information (ticket ID, subject, description, status, and associated metadata)\n\n- User information (agent names, email addresses, and group memberships within Zendesk)\n\n- NetSuite account credentials (Account ID, Consumer Key, Consumer Secret, Token ID, Token Secret) for authentication purposes\n\n- Change request data synchronized between Zendesk and NetSuite\n\n**How We Handle Your Data:**\n\n- **Secure Transmission:** All data transmitted between Zendesk, our integration service, and NetSuite is encrypted using industry-standard TLS/SSL protocols.\n\n- **Credential Security:** Authentication credentials (Consumer Key, Consumer Secret, Token ID, Token Secret) are stored securely using Zendesk's secure parameter storage and are never exposed in plain text or logged.\n\n- **No Data Retention:** This application does not store customer data on external servers. Data is transmitted directly between Zendesk and your NetSuite account in real-time.\n\n- **Access Control:** Only authorized users within your Zendesk instance who have been granted appropriate permissions can access the integration features.\n\n- **Third-Party Sharing:** We do not sell, share, or distribute your data to any third parties. Data is only transmitted to your designated NetSuite account.\n\n- **Compliance:** This integration is designed to support your compliance requirements by maintaining audit trails and change logs within your own systems.\n\n**Your Responsibilities:**\n\n- Ensure that NetSuite API credentials are kept confidential and rotated periodically.\n\n- Configure appropriate user groups and permissions within Zendesk to control access to the integration.\n\n- Review and comply with your organization's data handling policies when using this integration.\n\nFor questions about data handling or to report security concerns, please contact techsupport@netwrix.com.","raw_installation_instructions":"For step-by-step installation instructions, please refer to the Netwrix official documentation: [Zendesk Integration Guide](https://docs.netwrix.com/docs/platgovnetsuite/ticketingintegrations/zendeskintegration/zendesk_integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://577330.apps.zdusercontent.com/577330/assets/1770385698-be122edd776f3746340c5ec7eb7aaa78/logo-small.png","large_icon":"https://577330.apps.zdusercontent.com/577330/assets/1770385698-be122edd776f3746340c5ec7eb7aaa78/logo.png","screenshots":["https://577330.apps.zdusercontent.com/577330/assets/1770385698-be122edd776f3746340c5ec7eb7aaa78/screenshot-0.png","https://577330.apps.zdusercontent.com/577330/assets/1770385698-be122edd776f3746340c5ec7eb7aaa78/screenshot-1.png","https://577330.apps.zdusercontent.com/577330/assets/1770385698-be122edd776f3746340c5ec7eb7aaa78/screenshot-2.png"],"installation_count":8},{"id":578515,"name":"Smartflo","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1579637,"app_id":578515,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-24T06:24:37Z","updated_at":"2021-09-24T06:24:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2503,"entity_id":578515,"app_id":578515,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-24T06:24:40.000Z","updated_at":"2021-09-24T06:24:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-24T06:24:36Z","updated_at":"2025-04-04T00:07:08Z","terms_conditions_url":null,"app_organization":{"id":5085,"name":"Tata Tele Business Services","email":"1515@tatatel.co.in","website":"https://www.tatatelebusiness.com/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2021-09-24T06:24:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.tatatelebusiness.com/"},"location_names":["top_bar"],"last_update_time":"2022-01-13T21:05:24Z","owner_id":269519,"author_name":"Smartflo","author_email":"1515@tatatel.co.in","author_url":"https://www.tatatelebusiness.com/","short_description":"Add efficiency to your conversations with the Smartflo for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehttps://www.zendesk.com/pricing\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eSmartflo is a #1 Private TollFree Services Provider - empowering today\u0026#39;s businesses to communicate and connect with customers. Our solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are. With the combined power of Smartflo and Zendesk, get enhanced agent productivity and improved ticketing all from a single screen.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSome of the benefits include:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWith one-click dial, eliminate manual dialling and get talking with just one click\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet instant pop-up alerts for incoming calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy auto-ticket generation for new leads; update it in real-time every call\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily create notes during live calls––keep them private or make them public and share with team members\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess detailed call records on an intuitive dashboard to see which calls were answered, call duration and more\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRecord all your calls and leverage these audio files for better training and dispute resolution\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse Zendesk’s extension for Smartflo on any browser and any platform; no installation needed\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHere’s what you get with the Smartflo TataTeleservices:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe flexibility to scale up or down as and when you need it\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeep-data actionable insights that enable better business strategies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e99.99% uptime and multiple backups so that your work never stops\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnd-to-end encryption and firewalls that keep your data safe always\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFeatures like call recording, monitoring and whispering for effective quality control\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFollow the instructions to install the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e-Log in to your \u003cstrong\u003eSmartflo\u003c/strong\u003e portal with your login details.\u003c/p\u003e\n\n\u003cp\u003e-Click on the \u003cstrong\u003eServices\u003c/strong\u003e tab from the left navigation pane.\u003c/p\u003e\n\n\u003cp\u003e-Choose \u003cstrong\u003eIntegrations\u003c/strong\u003e from the sub-menu.\u003c/p\u003e\n\n\u003cp\u003e-Enable the \u003cstrong\u003eZendesk CRM\u003c/strong\u003e integration by toggling the switch.\u003c/p\u003e\n\n\u003cp\u003e-Once enabled, it appears in the \u003cstrong\u003eIntegrated Applications\u003c/strong\u003e section along with other enabled applications. Click on the \u003cstrong\u003eInstruction\u003c/strong\u003e button.\u003c/p\u003e\n\n\u003cp\u003e-It opens up a new window displaying instructions to enable the integration. Click \u003cstrong\u003eEnable\u003c/strong\u003e button.\u003c/p\u003e\n\n\u003cp\u003e-This opens up a dialogue box. Choose the user from the dropdown menu under \u003cstrong\u003eSelect User for Integration\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e-Now, install the \u003cstrong\u003eSmartflo\u003c/strong\u003e application from the \u003cstrong\u003eZendesk\u003c/strong\u003e marketplace.\u003c/p\u003e\n\n\u003cp\u003e-Now, launch the app and click on the \u003cstrong\u003eSign In\u003c/strong\u003e button. Log in via the Smartflo account for which the integration is enabled.\u003c/p\u003e\n\n\u003cp\u003e-Congratulations! You have successfully integrated \u003cstrong\u003eZendesk CRM\u003c/strong\u003e with \u003cstrong\u003eSmartflo\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [https://www.zendesk.com/pricing](https://www.zendesk.com/pricing)**.\n\nSmartflo is a #1 Private TollFree Services Provider - empowering today's businesses to communicate and connect with customers. Our solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are. With the combined power of Smartflo and Zendesk, get enhanced agent productivity and improved ticketing all from a single screen.\n\n**Some of the benefits include:**\n\n- With one-click dial, eliminate manual dialling and get talking with just one click\n\n- Get instant pop-up alerts for incoming calls\n\n- Enjoy auto-ticket generation for new leads; update it in real-time every call\n\n- Easily create notes during live calls––keep them private or make them public and share with team members\n\n- Access detailed call records on an intuitive dashboard to see which calls were answered, call duration and more\n\n- Record all your calls and leverage these audio files for better training and dispute resolution\n\n- Use Zendesk’s extension for Smartflo on any browser and any platform; no installation needed\n\n**Here’s what you get with the Smartflo TataTeleservices:**\n\n- The flexibility to scale up or down as and when you need it\n\n- Deep-data actionable insights that enable better business strategies\n\n- 99.99% uptime and multiple backups so that your work never stops\n\n- End-to-end encryption and firewalls that keep your data safe always\n\n- Features like call recording, monitoring and whispering for effective quality control","raw_installation_instructions":"**Follow the instructions to install the App:**\n\n-Log in to your **Smartflo** portal with your login details.\n\n-Click on the **Services** tab from the left navigation pane.\n\n-Choose **Integrations** from the sub-menu.\n\n-Enable the **Zendesk CRM** integration by toggling the switch.\n\n-Once enabled, it appears in the **Integrated Applications** section along with other enabled applications. Click on the **Instruction** button.\n\n-It opens up a new window displaying instructions to enable the integration. Click **Enable** button.\n\n-This opens up a dialogue box. Choose the user from the dropdown menu under **Select User for Integration**.\n\n-Now, install the **Smartflo** application from the **Zendesk** marketplace.\n\n-Now, launch the app and click on the **Sign In** button. Log in via the Smartflo account for which the integration is enabled.\n\n-Congratulations! 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Forms\u003cbr\u003e\u003cbr\u003e\n✔ Placeholders\u003cbr\u003e\u003cbr\u003e\n✔ Theming\u003cbr\u003e\u003cbr\u003e\n✔ Design control\u003cbr\u003e\u003cbr\u003e\n✔ Parse content (Regex)\u003cbr\u003e\u003cbr\u003e\n✔ Icons\u003cbr\u003e\u003cbr\u003e\n✔ Conditionality\u003cbr\u003e\u003cbr\u003e\n✔ Snippets\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Npu1FD7hJ3iTk1yQLKwztQh","stripe_plan_id":"price_1Npu1FD7hJ3iTk1yQLKwztQh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1209,"cost_type":"CostStripe","active":true,"created_at":"2023-11-06T17:53:31.000Z","updated_at":"2023-11-06T17:53:31.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":" #400080","google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-09-24T15:00:21Z","updated_at":"2025-05-12T20:29:52Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-shortcuts-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2,3,4,5,6,1],"date_published":"2021-09-24T15:00:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","top_bar"],"last_update_time":"2025-05-12T20:29:41Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-shortcuts-hc-link","short_description":"One click access to your business systems","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shortcuts-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shortcuts-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shortcuts-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shortcuts-video-image\" alt=\"Watch the Proactive Bulk Tickets app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch1\u003eAre you the kind of teamleader that likes efficiency? Then this app is definitely for you!\u003c/h1\u003e\n\n\u003ch2\u003e★ Core Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eShortcuts\u003c/strong\u003e lets you create quick links with contextual information to your internal systems.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContextual links\u003c/strong\u003e add contextual information like name, email address or order number to your link.  \u003c/p\u003e\n\n\u003ch2\u003e★ Usecases\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eE-commerce\u003c/strong\u003e — open OMS, WMS, PSP, straight to order pages  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIT Support \u0026amp; Services\u003c/strong\u003e — open client’s Software, service systems and search knowledge bases  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelivery\u003c/strong\u003e — open Tracking Management, Vehicle Pools, Asset Management  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFinance\u003c/strong\u003e — open Invoices, Payments, Billing systems  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-shortcuts-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-shortcuts-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eShortcuts\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate your very first Shortcut\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnjoy :)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-shortcuts-hc-link\"\u003eHelp Center\u003c/a\u003e for any questions, or talk to our support team.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-shortcuts-banner-image)](https://apps.sparkly.dev/marketplace-app-shortcuts-banner-link)  \n[![Watch the Proactive Bulk Tickets app video](https://apps.sparkly.dev/marketplace-app-shortcuts-video-image)](https://apps.sparkly.dev/marketplace-app-shortcuts-video-link)  \n  \n# Are you the kind of teamleader that likes efficiency? Then this app is definitely for you!  \n  \n## ★ Core Features  \n  \n**Shortcuts** lets you create quick links with contextual information to your internal systems.  \n  \n**Contextual links** add contextual information like name, email address or order number to your link.  \n  \n## ★ Usecases  \n  \n**E-commerce** — open OMS, WMS, PSP, straight to order pages  \n  \n**IT Support \u0026 Services** — open client’s Software, service systems and search knowledge bases  \n  \n**Delivery** — open Tracking Management, Vehicle Pools, Asset Management  \n  \n**Finance** — open Invoices, Payments, Billing systems  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly, Amsterdam, the Netherlands.  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-shortcuts-footer-image)](https://apps.sparkly.dev/marketplace-app-shortcuts-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Shortcuts  \n  \n1. Install the app  \n2. Create your very first Shortcut  \n3. Enjoy :)  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-shortcuts-hc-link) for any questions, or talk to our support team.  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://578893.apps.zdusercontent.com/578893/assets/1747061831-c3252f7cfb92004b0f38fb2129744481/logo-small.png","large_icon":"https://578893.apps.zdusercontent.com/578893/assets/1747061831-c3252f7cfb92004b0f38fb2129744481/logo.png","screenshots":["https://578893.apps.zdusercontent.com/578893/assets/1747061831-c3252f7cfb92004b0f38fb2129744481/screenshot-0.png","https://578893.apps.zdusercontent.com/578893/assets/1747061831-c3252f7cfb92004b0f38fb2129744481/screenshot-1.png","https://578893.apps.zdusercontent.com/578893/assets/1747061831-c3252f7cfb92004b0f38fb2129744481/screenshot-2.png"],"installation_count":106},{"id":582079,"name":"Holiday Import","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":1586148,"app_id":582079,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-28T03:44:01Z","updated_at":"2021-09-28T03:44:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1586147,"app_id":582079,"name":"ics_url","kind":"text","required":false,"position":1,"created_at":"2021-09-28T03:44:01Z","updated_at":"2021-09-28T03:44:01Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2519,"entity_id":582079,"app_id":582079,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-28T03:44:04.000Z","updated_at":"2021-09-28T03:44:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-28T03:44:00Z","updated_at":"2026-07-14T22:09:54Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2022-09-08T16:39:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-07-14T22:09:49Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"祝日をICSからスケジュールへ登録 Import holiday schedules from ICS","long_description":"\u003cp\u003eImport holidays to schedules in Zendesk from ICS.\u003c/p\u003e\n\n\u003cp\u003eYou may use ICS URL to import custom holidays or use default preloaded ICS (Japanese National holidays).\u003c/p\u003e\n\n\u003cp\u003eSupports importing holidays up to two years in advance.\u003c/p\u003e\n\n\u003cp\u003eNote: Any events scheduled in the same ICS (weekly meetings, personal events etc.) will be loaded to the import screen. It is recommended to create separate ICS for importing holidays. Otherwise, you may manually deselect those unwanted events from being imported.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking the installation button in the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Set the URL of the desired ICS. Leave blank to use the default Japanese holidays.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the app window and select the target schedule for import.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect holidays by year for all events in the year, or select them one by one.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePress \u0026#39;Register\u0026#39; to initiate import.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Import holidays to schedules in Zendesk from ICS.\n\nYou may use ICS URL to import custom holidays or use default preloaded ICS (Japanese National holidays).\n\nSupports importing holidays up to two years in advance.\n\nNote: Any events scheduled in the same ICS (weekly meetings, personal events etc.) will be loaded to the import screen. It is recommended to create separate ICS for importing holidays. Otherwise, you may manually deselect those unwanted events from being imported.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Install the application by clicking the installation button in the Zendesk Marketplace.\n\nSetting:\n\n\n1. (Optional) Set the URL of the desired ICS. Leave blank to use the default Japanese holidays.\n\n2. Go to the app window and select the target schedule for import.\n\n3. Select holidays by year for all events in the year, or select them one by one.\n\n4. Press 'Register' to initiate import.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://582079.apps.zdusercontent.com/582079/assets/1782973473-9ce7e23a55d6869321e4a2e1d1d4f6de/logo-small.png","large_icon":"https://582079.apps.zdusercontent.com/582079/assets/1782973473-9ce7e23a55d6869321e4a2e1d1d4f6de/logo.png","screenshots":["https://582079.apps.zdusercontent.com/582079/assets/1782973473-9ce7e23a55d6869321e4a2e1d1d4f6de/screenshot-0.png","https://582079.apps.zdusercontent.com/582079/assets/1782973473-9ce7e23a55d6869321e4a2e1d1d4f6de/screenshot-1.png","https://582079.apps.zdusercontent.com/582079/assets/1782973473-9ce7e23a55d6869321e4a2e1d1d4f6de/screenshot-2.png"],"installation_count":115},{"id":583513,"name":"Agillic","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1589404,"app_id":583513,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-29T10:49:00Z","updated_at":"2021-09-29T10:49:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589391,"app_id":583513,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-09-29T10:48:57Z","updated_at":"2021-09-29T10:48:57Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1589392,"app_id":583513,"name":"RecipientViewIsEnabled","kind":"checkbox","required":false,"position":2,"created_at":"2021-09-29T10:48:57Z","updated_at":"2021-09-29T10:48:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589393,"app_id":583513,"name":"EventViewIsEnabled","kind":"checkbox","required":false,"position":3,"created_at":"2021-09-29T10:48:58Z","updated_at":"2021-09-29T10:48:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589394,"app_id":583513,"name":"CommunicationHistoryViewIsEnabled","kind":"checkbox","required":false,"position":4,"created_at":"2021-09-29T10:48:58Z","updated_at":"2021-09-29T10:48:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1656423,"app_id":583513,"name":"RecipientCreationViewIsEnabled","kind":"checkbox","required":false,"position":5,"created_at":"2021-11-09T19:23:32Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589395,"app_id":583513,"name":"email","kind":"text","required":true,"position":6,"created_at":"2021-09-29T10:48:58Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589396,"app_id":583513,"name":"pd_comma_list","kind":"text","required":false,"position":7,"created_at":"2021-09-29T10:48:58Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1656424,"app_id":583513,"name":"DoubleOptInEvent","kind":"text","required":false,"position":8,"created_at":"2021-11-09T19:23:32Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589397,"app_id":583513,"name":"Event1","kind":"text","required":false,"position":9,"created_at":"2021-09-29T10:48:58Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589398,"app_id":583513,"name":"Event1Description","kind":"text","required":false,"position":10,"created_at":"2021-09-29T10:48:59Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589399,"app_id":583513,"name":"Event2","kind":"text","required":false,"position":11,"created_at":"2021-09-29T10:48:59Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589400,"app_id":583513,"name":"Event2Description","kind":"text","required":false,"position":12,"created_at":"2021-09-29T10:48:59Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589401,"app_id":583513,"name":"Event3","kind":"text","required":false,"position":13,"created_at":"2021-09-29T10:48:59Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1589402,"app_id":583513,"name":"Event3Description","kind":"text","required":false,"position":14,"created_at":"2021-09-29T10:48:59Z","updated_at":"2021-11-09T19:23:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2521,"entity_id":583513,"app_id":583513,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-29T10:49:03.000Z","updated_at":"2021-09-29T10:49:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-29T10:48:53Z","updated_at":"2025-04-04T00:07:08Z","terms_conditions_url":null,"app_organization":{"id":5043,"name":"Agillic","email":"support@agillic.com","website":"https://agillic.com","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-09-29T10:48:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://agillic.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2021-11-16T18:46:40Z","owner_id":269519,"author_name":"Agillic","author_email":"support@agillic.com","author_url":"https://support.agillic.com/hc/en-gb","short_description":"Connect your Agillic Instance to Zendesk","long_description":"\u003cp\u003eEnrich your Zendesk case view with data from your Agillic Instance. Use it to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView a recipient\u0026#39;s relevant data fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTrigger communications or Side-Effects\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView a recipient\u0026#39;s Agillic communication history and interactions \u003c/li\u003e\n\u003cli\u003eIf they aren\u0026#39;t in your Agillic database: with the customer\u0026#39;s consent, send their email to Agillic and execute a double opt-in flow\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis is all for a more complete view of your customers. \u003c/p\u003e\n\n\u003cp\u003eSee a full demo of the integration in action! \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://player.vimeo.com/video/630006882?h=9021e9e140\"\u003e\u003cimg src=\"https://agillic.com/wp-content/uploads/2021/10/video-cover.png\" alt=\"video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eLearn more about Agillic on our \u003ca href=\"https://agillic.com/\"\u003ewebsite\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo successfully use the app, you must have an \u003ca href=\"https://agillic.com/why-agillic/\"\u003eAgillic instance and license\u003c/a\u003e. Install the application, and configure the relevant fields with:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn authorization token\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eA selection of the views you want visible\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe Agillic data model fields you want to display\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDescriptions and names of Agillic Events (up to 3) available to trigger\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee the detailed end-to-end setup guide in our \u003ca href=\"https://support.agillic.com/hc/en-gb/articles/4407512823186\"\u003eAgillic Knowledge Base\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Enrich your Zendesk case view with data from your Agillic Instance. Use it to: \n\n* View a recipient's relevant data fields  \n* Trigger communications or Side-Effects  \n* View a recipient's Agillic communication history and interactions \n* If they aren't in your Agillic database: with the customer's consent, send their email to Agillic and execute a double opt-in flow  \n\n This is all for a more complete view of your customers. \n\n See a full demo of the integration in action! \n\n [![video](https://agillic.com/wp-content/uploads/2021/10/video-cover.png)](https://player.vimeo.com/video/630006882?h=9021e9e140) \n\n Learn more about Agillic on our [website](https://agillic.com/).","raw_installation_instructions":"To successfully use the app, you must have an [Agillic instance and license](https://agillic.com/why-agillic/). Install the application, and configure the relevant fields with:  \n\n* An authorization token  \n* A selection of the views you want visible  \n* The Agillic data model fields you want to display  \n* Descriptions and names of Agillic Events (up to 3) available to trigger  \n\n See the detailed end-to-end setup guide in our [Agillic Knowledge Base](https://support.agillic.com/hc/en-gb/articles/4407512823186).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://583513.apps.zdusercontent.com/583513/assets/1637050425-06a9359aaf328cc5e7f3b1463042e2f4/logo-small.png","large_icon":"https://583513.apps.zdusercontent.com/583513/assets/1637050425-06a9359aaf328cc5e7f3b1463042e2f4/logo.png","screenshots":["https://583513.apps.zdusercontent.com/583513/assets/1637050425-06a9359aaf328cc5e7f3b1463042e2f4/screenshot-0.png","https://583513.apps.zdusercontent.com/583513/assets/1637050425-06a9359aaf328cc5e7f3b1463042e2f4/screenshot-1.png","https://583513.apps.zdusercontent.com/583513/assets/1637050425-06a9359aaf328cc5e7f3b1463042e2f4/screenshot-2.png"],"installation_count":8},{"id":593083,"name":"Bokun Integration","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1608215,"app_id":593083,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-10-09T08:13:10Z","updated_at":"2021-10-09T08:13:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1608211,"app_id":593083,"name":"subdomain","kind":"text","required":false,"position":1,"created_at":"2021-10-09T08:13:09Z","updated_at":"2021-10-09T08:13:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1608212,"app_id":593083,"name":"accessKey","kind":"text","required":false,"position":2,"created_at":"2021-10-09T08:13:09Z","updated_at":"2021-10-09T08:13:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1608213,"app_id":593083,"name":"secretKey","kind":"text","required":false,"position":3,"created_at":"2021-10-09T08:13:10Z","updated_at":"2021-10-09T08:13:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1608214,"app_id":593083,"name":"settings","kind":"hidden","required":false,"position":4,"created_at":"2021-10-09T08:13:10Z","updated_at":"2021-10-09T08:13:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2528,"entity_id":593083,"app_id":593083,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JiabmLSWr4u7TbXrmG9oFvC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Go4P7LSWr4u7TbX","cost_id":888,"cost_type":"CostStripe","active":true,"created_at":"2021-10-09T08:13:14.000Z","updated_at":"2023-09-07T08:10:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-10-09T08:13:08Z","updated_at":"2025-11-13T09:49:46Z","terms_conditions_url":"https://www.rogist.com/terms-and-conditions","app_organization":{"id":2371,"name":"Reply From","email":"replyfromapp@gmail.com","website":"http://www.rogist.com/","country_code":"MT","stripe_account_id":"acct_1Go4P7LSWr4u7TbX","state":null},"locations":[3,2],"date_published":"2023-09-07T08:28:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2021-10-21T16:27:31Z","owner_id":269519,"author_name":"Davide Troise","author_email":"troisedavide4@gmail.com","author_url":"https://rogist.com/","short_description":"Integrate your Bokun account with Zendesk!","long_description":"\u003cp\u003eWith this application you will be able to bring your Bokun data directly into Zendesk. You will be able to search for your bookings, update the Bokun customer info with the data available in your Zendesk account, change the pick up locations or trip date/time to accomodate your customers\u0026#39; requests, and much more without leaving the Zendesk interface!   \u003c/p\u003e\n\n\u003cp\u003eYou will also be able to cancel a booking from Zendesk, but we designed an easy to use interface to configure who should be able to do that. By default only Zendesk admins will be able to do so, but you can choose a group of agents who will be able to cancel bookings so that new entries won\u0026#39;t cancel bookings by mistake.    \u003c/p\u003e\n\n\u003cp\u003eIf you have any feedback on this app, you would like some extra features added or you need a custom version of it, please feel free to reach out! \u003cbr\u003e\nWe are also always happy to create new apps that are blazing fast, incredibly light, and with an intuitive design.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app needs access to your Bokun, and to do so you will have to provide the app with your Bokun Access Key and Secret Key. To discover how to create a pair of Keys, you can visit \u003ca href=\"https://bokun-docs.netlify.app/docs/apps-and-the-bokun-app-store/developer-api-and-inventory-services/using-bokuns-api-and-web-services-pro/\"\u003ethis url\u003c/a\u003e.   \u003c/p\u003e\n\n\u003cp\u003eOnce you have both the keys, you\u0026#39;ll be able to set them in Zendesk in the Settings of this app.\u003c/p\u003e\n","raw_long_description":"With this application you will be able to bring your Bokun data directly into Zendesk. You will be able to search for your bookings, update the Bokun customer info with the data available in your Zendesk account, change the pick up locations or trip date/time to accomodate your customers' requests, and much more without leaving the Zendesk interface!   \n\nYou will also be able to cancel a booking from Zendesk, but we designed an easy to use interface to configure who should be able to do that. By default only Zendesk admins will be able to do so, but you can choose a group of agents who will be able to cancel bookings so that new entries won't cancel bookings by mistake.    \n\n If you have any feedback on this app, you would like some extra features added or you need a custom version of it, please feel free to reach out! \nWe are also always happy to create new apps that are blazing fast, incredibly light, and with an intuitive design.","raw_installation_instructions":"This app needs access to your Bokun, and to do so you will have to provide the app with your Bokun Access Key and Secret Key. To discover how to create a pair of Keys, you can visit [this url](https://bokun-docs.netlify.app/docs/apps-and-the-bokun-app-store/developer-api-and-inventory-services/using-bokuns-api-and-web-services-pro/).   \n\nOnce you have both the keys, you'll be able to set them in Zendesk in the Settings of this app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://593083.apps.zdusercontent.com/593083/assets/1634744796-b12f319cf907e9ce0829b995b1d21b2a/logo-small.png","large_icon":"https://593083.apps.zdusercontent.com/593083/assets/1634744796-b12f319cf907e9ce0829b995b1d21b2a/logo.png","screenshots":["https://593083.apps.zdusercontent.com/593083/assets/1634744796-b12f319cf907e9ce0829b995b1d21b2a/screenshot-0.png","https://593083.apps.zdusercontent.com/593083/assets/1634744796-b12f319cf907e9ce0829b995b1d21b2a/screenshot-1.png","https://593083.apps.zdusercontent.com/593083/assets/1634744796-b12f319cf907e9ce0829b995b1d21b2a/screenshot-2.png"],"installation_count":0},{"id":594492,"name":"3Scribe Transcription","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":1610471,"app_id":594492,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-10-10T23:27:20Z","updated_at":"2021-10-10T23:27:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610458,"app_id":594492,"name":"adminonly_recordings","kind":"checkbox","required":false,"position":1,"created_at":"2021-10-10T23:27:18Z","updated_at":"2021-10-10T23:27:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610459,"app_id":594492,"name":"adminonly_status","kind":"checkbox","required":false,"position":2,"created_at":"2021-10-10T23:27:18Z","updated_at":"2021-10-10T23:27:18Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1610460,"app_id":594492,"name":"token","kind":"oauth","required":false,"position":3,"created_at":"2021-10-10T23:27:18Z","updated_at":"2021-10-10T23:27:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610461,"app_id":594492,"name":"oauth_apikey","kind":"hidden","required":false,"position":4,"created_at":"2021-10-10T23:27:18Z","updated_at":"2021-10-10T23:27:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3788511,"app_id":594492,"name":"oauth_identitykey","kind":"hidden","required":false,"position":5,"created_at":"2026-09-17T19:48:47Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610462,"app_id":594492,"name":"initialised","kind":"hidden","required":false,"position":6,"created_at":"2021-10-10T23:27:19Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610463,"app_id":594492,"name":"showallrecordings","kind":"hidden","required":false,"position":7,"created_at":"2021-10-10T23:27:19Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2345658,"app_id":594492,"name":"detectlanguage","kind":"hidden","required":false,"position":8,"created_at":"2023-01-06T17:33:21Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610464,"app_id":594492,"name":"defaultlanguage","kind":"hidden","required":false,"position":9,"created_at":"2021-10-10T23:27:19Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3788512,"app_id":594492,"name":"defaultformat","kind":"hidden","required":false,"position":10,"created_at":"2026-09-17T19:48:47Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610465,"app_id":594492,"name":"voicemail_trigger","kind":"hidden","required":false,"position":11,"created_at":"2021-10-10T23:27:19Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610466,"app_id":594492,"name":"inbound_trigger","kind":"hidden","required":false,"position":12,"created_at":"2021-10-10T23:27:19Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610467,"app_id":594492,"name":"outbound_trigger","kind":"hidden","required":false,"position":13,"created_at":"2021-10-10T23:27:20Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610468,"app_id":594492,"name":"voicemail_cti_trigger","kind":"hidden","required":false,"position":14,"created_at":"2021-10-10T23:27:20Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610469,"app_id":594492,"name":"inbound_cti_trigger","kind":"hidden","required":false,"position":15,"created_at":"2021-10-10T23:27:20Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1610470,"app_id":594492,"name":"outbound_cti_trigger","kind":"hidden","required":false,"position":16,"created_at":"2021-10-10T23:27:20Z","updated_at":"2026-09-17T19:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2529,"entity_id":594492,"app_id":594492,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-10-10T23:27:23.000Z","updated_at":"2021-10-10T23:27:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"5":1,"2":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-EERH3XKJSZ","remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-10-10T23:27:13Z","updated_at":"2026-09-17T19:48:47Z","terms_conditions_url":null,"app_organization":{"id":4942,"name":"3Scribe","email":"support@3scri.be","website":"https://3scri.be","country_code":"IE","stripe_account_id":null,"state":null},"locations":[7,3],"date_published":"2021-10-10T23:27:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://3scri.be/pricing"},"location_names":["background","ticket_sidebar"],"last_update_time":"2026-09-17T19:48:41Z","owner_id":269519,"author_name":"3Scribe","author_email":"support@3scri.be","author_url":"https://3scri.be/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zendesk_integration","short_description":"Automatically transcribe Zendesk calls, voicemails and audio attachments","long_description":"\u003ch2\u003eTurn Zendesk conversations into searchable text\u003c/h2\u003e\n\n\u003cp\u003e3Scribe Transcriptions automatically converts calls, voicemails and audio attachments in Zendesk into accurate, readable transcripts.\u003c/p\u003e\n\n\u003cp\u003eCompleted transcripts are returned directly to the relevant Zendesk ticket, helping agents understand previous conversations without repeatedly listening to recordings and making spoken conversations searchable alongside the rest of your support history.\u003c/p\u003e\n\n\u003ch2\u003eWork automatically or on demand\u003c/h2\u003e\n\n\u003cp\u003eChoose which types of recordings should be transcribed automatically, or let agents request individual transcriptions directly from the ticket sidebar.\u003c/p\u003e\n\n\u003ch2\u003eSupported languages\u003c/h2\u003e\n\n\u003cp\u003e3Scribe currently supports transcription in 21 languages, with regional dialect support where available:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnglish\u003c/strong\u003e (United States and Great Britain), \u003cstrong\u003eBulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish\u003c/strong\u003e (United States and Spain), \u003cstrong\u003eSwedish\u003c/strong\u003e, and \u003cstrong\u003eTurkish\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can select the language for each transcription or use automatic language detection to let 3Scribe identify the spoken language automatically.\u003c/p\u003e\n\n\u003cp\u003eUse 3Scribe to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave agent time\u003c/strong\u003e – review a transcript instead of replaying an entire call or voicemail.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImprove handovers\u003c/strong\u003e – give the next agent immediate visibility into what was discussed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake conversations searchable\u003c/strong\u003e – add previously inaccessible spoken content to the ticket history.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomate transcription\u003c/strong\u003e – automatically process selected Zendesk call and voicemail events.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTranscribe on demand\u003c/strong\u003e – manually submit supported audio and video attachments from the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose your transcript format\u003c/strong\u003e – control how completed transcripts are formatted when returned to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWork across languages\u003c/strong\u003e – select a transcription language or allow 3Scribe to detect it automatically.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNew 3Scribe accounts include 30 minutes of transcription credit.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.3scri.be/register\"\u003eSign up for a free trial account\u003c/a\u003e and try the Zendesk integration with your own tickets.\u003c/p\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003eTo provide the integration, 3Scribe accesses and processes the Zendesk ticket, recording or attachment information required to retrieve supported media, create the transcription and return the completed transcript to the appropriate ticket.\u003c/p\u003e\n\n\u003cp\u003eFor full details of the Zendesk data accessed, how it is used, third-party processing and retention, please see our \u003ca href=\"https://helpcentre.3scri.be/knowledgebase/integrations/zendesk/data-privacy-disclosure/\"\u003e\u003cstrong\u003e3Scribe Zendesk Data \u0026amp; Privacy Disclosure\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install and use the 3Scribe app, you\u0026#39;ll need a 3Scribe account.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://app.3scri.be/register\"\u003eSign up for a free trial account\u003c/a\u003e and we\u0026#39;ll add 30 minutes of free transcription credit to your account when you register.\u003c/p\u003e\n\n\u003cp\u003eOnce your account has been created, click \u003cstrong\u003eInstall\u003c/strong\u003e on this Marketplace listing.\u003c/p\u003e\n\n\u003ch3\u003eInstallation settings\u003c/h3\u003e\n\n\u003cp\u003eDuring installation, you can configure the following options:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOnly allow admins to request transcriptions\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEnable this option if you want to restrict manual transcription requests from the Zendesk ticket sidebar to administrators only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOnly allow admins to view the status page and change settings\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEnable this option to restrict access to the 3Scribe Status and Settings page to Zendesk administrators.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Status and Settings page allows you to configure options including the default transcription language, which Zendesk events should be transcribed automatically, and the format used when completed transcripts are returned to tickets.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSign in with 3Scribe\u003c/strong\u003e\u003cbr\u003e\nSelect this option to securely connect your Zendesk account to your 3Scribe account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA new browser window will open where you can:\u003cbr\u003e\n  * Sign in to your 3Scribe account, if required.\u003cbr\u003e\n  * Authorise the connection between 3Scribe and Zendesk.\u003cbr\u003e\n  * Allow 3Scribe to access the Zendesk tickets and recordings required to provide transcription services and return completed transcripts to the appropriate ticket.\u003c/p\u003e\n\n\u003cp\u003eOnce authentication is complete, return to Zendesk and finish installing the app.\u003c/p\u003e\n\n\u003cp\u003eYou can change your 3Scribe transcription settings later from the app\u0026#39;s \u003cstrong\u003eStatus and Settings\u003c/strong\u003e page in the Zendesk ticket sidebar.\u003c/p\u003e\n","raw_long_description":"## Turn Zendesk conversations into searchable text\n\n3Scribe Transcriptions automatically converts calls, voicemails and audio attachments in Zendesk into accurate, readable transcripts.\n\nCompleted transcripts are returned directly to the relevant Zendesk ticket, helping agents understand previous conversations without repeatedly listening to recordings and making spoken conversations searchable alongside the rest of your support history.\n\n## Work automatically or on demand\n\nChoose which types of recordings should be transcribed automatically, or let agents request individual transcriptions directly from the ticket sidebar.\n\n## Supported languages\n\n3Scribe currently supports transcription in 21 languages, with regional dialect support where available:\n\n**English** (United States and Great Britain), **Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish** (United States and Spain), **Swedish**, and **Turkish**.\n\nYou can select the language for each transcription or use automatic language detection to let 3Scribe identify the spoken language automatically.\n\nUse 3Scribe to:\n\n* **Save agent time** – review a transcript instead of replaying an entire call or voicemail.\n\n* **Improve handovers** – give the next agent immediate visibility into what was discussed.\n\n* **Make conversations searchable** – add previously inaccessible spoken content to the ticket history.\n\n* **Automate transcription** – automatically process selected Zendesk call and voicemail events.\n\n* **Transcribe on demand** – manually submit supported audio and video attachments from the ticket sidebar.\n\n* **Choose your transcript format** – control how completed transcripts are formatted when returned to Zendesk.\n\n* **Work across languages** – select a transcription language or allow 3Scribe to detect it automatically.\n\nNew 3Scribe accounts include 30 minutes of transcription credit.\n\n[Sign up for a free trial account](https://app.3scri.be/register) and try the Zendesk integration with your own tickets.\n\n## Data and privacy\n\nTo provide the integration, 3Scribe accesses and processes the Zendesk ticket, recording or attachment information required to retrieve supported media, create the transcription and return the completed transcript to the appropriate ticket.\n\nFor full details of the Zendesk data accessed, how it is used, third-party processing and retention, please see our [**3Scribe Zendesk Data \u0026 Privacy Disclosure**](https://helpcentre.3scri.be/knowledgebase/integrations/zendesk/data-privacy-disclosure/).","raw_installation_instructions":"To install and use the 3Scribe app, you'll need a 3Scribe account.\n\n[Sign up for a free trial account](https://app.3scri.be/register) and we'll add 30 minutes of free transcription credit to your account when you register.\n\nOnce your account has been created, click **Install** on this Marketplace listing.\n\n### Installation settings\n\nDuring installation, you can configure the following options:\n\n* **Only allow admins to request transcriptions**  \n  Enable this option if you want to restrict manual transcription requests from the Zendesk ticket sidebar to administrators only.\n\n* **Only allow admins to view the status page and change settings**  \n  Enable this option to restrict access to the 3Scribe Status and Settings page to Zendesk administrators.\n\n  The Status and Settings page allows you to configure options including the default transcription language, which Zendesk events should be transcribed automatically, and the format used when completed transcripts are returned to tickets.\n\n* **Sign in with 3Scribe**  \n  Select this option to securely connect your Zendesk account to your 3Scribe account.\n\n  A new browser window will open where you can:\n  * Sign in to your 3Scribe account, if required.\n  * Authorise the connection between 3Scribe and Zendesk.\n  * Allow 3Scribe to access the Zendesk tickets and recordings required to provide transcription services and return completed transcripts to the appropriate ticket.\n\nOnce authentication is complete, return to Zendesk and finish installing the app.\n\nYou can change your 3Scribe transcription settings later from the app's **Status and Settings** page in the Zendesk ticket sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://594492.apps.zdusercontent.com/594492/assets/1789076540-baf355df94d18db395dcbd83d86887b4/logo-small.png","large_icon":"https://594492.apps.zdusercontent.com/594492/assets/1789076540-baf355df94d18db395dcbd83d86887b4/logo.png","screenshots":["https://594492.apps.zdusercontent.com/594492/assets/1789076540-baf355df94d18db395dcbd83d86887b4/screenshot-0.png","https://594492.apps.zdusercontent.com/594492/assets/1789076540-baf355df94d18db395dcbd83d86887b4/screenshot-1.png","https://594492.apps.zdusercontent.com/594492/assets/1789076540-baf355df94d18db395dcbd83d86887b4/screenshot-2.png"],"installation_count":34},{"id":608042,"name":"Salto","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2021-10-26T03:31:52Z","updated_at":"2026-05-13T21:57:32Z","terms_conditions_url":null,"app_organization":{"id":5110,"name":"Salto","email":"support@salto.io","website":"https://www.salto.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-10-26T03:31:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.salto.io/pricing"},"location_names":[],"last_update_time":"2026-05-13T21:57:30Z","owner_id":269519,"author_name":"Salto","author_email":"support@salto.io","author_url":"https://www.salto.io","short_description":"Manage your Zendesk configuration as-code, using DevOps best practices","long_description":"\u003cp\u003e\u003ca href=\"https://www.salto.io\"\u003eSalto\u003c/a\u003e is on a mission to change the way business applications are configured and managed.\u003cbr\u003e\nBy bringing concepts from the software development world, Salto empowers business applications\u0026#39; operators to automate and streamline the way they plan, build, deliver, track, debug and document configuration changes across their application stack.\u003c/p\u003e\n\n\u003cp\u003eTo that end, Salto built a platform that translates the applications\u0026#39; configurations into human readable code - giving their operators increased observability and control, saving them time, errors and agony. This helps you understand how changes in configurations affect your company\u0026#39;s entire integrated application suite, so you can later plan and deploy those changes with confidence, as well as audit them, and identify and address the root cause of issues.\u003c/p\u003e\n\n\u003cp\u003eWith its \u003cstrong\u003eZendesk\u003c/strong\u003e support, Salto enables you to create \u003cstrong\u003edeep visibility\u003c/strong\u003e into your Zendesk configuration, \u003cstrong\u003esearch it\u003c/strong\u003e, \u003cstrong\u003eversion control\u003c/strong\u003e it in Git, understand the \u003cstrong\u003eimpact of your configuration changes\u003c/strong\u003e (within Zendesk and across other business applications like Salesforce, NetSuite, Jira and Workato) and even enables \u003cstrong\u003ecompliance\u003c/strong\u003e requirements when dealing with Zendesk configuration changes.\u003c/p\u003e\n\n\u003cp\u003eMoreover, using Salto for Zendesk, you can \u003cstrong\u003ecompare\u003c/strong\u003e your sandbox and production accounts, \u003cstrong\u003emove changes\u003c/strong\u003e from sandbox to production and vica versa, \u003cstrong\u003erevert changes\u003c/strong\u003e and much more!\u003c/p\u003e\n\n\u003cp\u003eTo get started, go to \u003ca href=\"https://www.salto.io/\"\u003esalto.io\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e Salto accesses your Zendesk configuration data via the Zendesk REST API in order to represent it as code, detect changes, and deploy updates. For details on what data is accessed, how it is used, and how it is stored, see Salto\u0026#39;s \u003ca href=\"https://www.salto.io/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFor new Salto users, please go to \u003ca href=\"https://www.salto.io/\"\u003esalto.io\u003c/a\u003e and create a new Salto account. Then follow the instructions for existing users.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor existing Salto users, simply add a new Zendesk service to one of your environments within Salto, provide the required credentials, save the changes and fetch the latest configuration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[Salto](https://www.salto.io) is on a mission to change the way business applications are configured and managed.\nBy bringing concepts from the software development world, Salto empowers business applications' operators to automate and streamline the way they plan, build, deliver, track, debug and document configuration changes across their application stack.\n\nTo that end, Salto built a platform that translates the applications' configurations into human readable code - giving their operators increased observability and control, saving them time, errors and agony. This helps you understand how changes in configurations affect your company's entire integrated application suite, so you can later plan and deploy those changes with confidence, as well as audit them, and identify and address the root cause of issues.\n\n\n\nWith its **Zendesk** support, Salto enables you to create **deep visibility** into your Zendesk configuration, **search it**, **version control** it in Git, understand the **impact of your configuration changes** (within Zendesk and across other business applications like Salesforce, NetSuite, Jira and Workato) and even enables **compliance** requirements when dealing with Zendesk configuration changes.\n\n Moreover, using Salto for Zendesk, you can **compare** your sandbox and production accounts, **move changes** from sandbox to production and vica versa, **revert changes** and much more!\n\n To get started, go to [salto.io](https://www.salto.io/).\n\n**Data \u0026 Privacy:** Salto accesses your Zendesk configuration data via the Zendesk REST API in order to represent it as code, detect changes, and deploy updates. For details on what data is accessed, how it is used, and how it is stored, see Salto's [Privacy Policy](https://www.salto.io/privacy-policy).","raw_installation_instructions":"* For new Salto users, please go to [salto.io](https://www.salto.io/) and create a new Salto account. Then follow the instructions for existing users.\n\n* For existing Salto users, simply add a new Zendesk service to one of your environments within Salto, provide the required credentials, save the changes and fetch the latest configuration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://608042.apps.zdusercontent.com/608042/assets/1778682912-45391b5f65d5216cef4952f2e048fb99/logo-small.png","large_icon":"https://608042.apps.zdusercontent.com/608042/assets/1778682912-45391b5f65d5216cef4952f2e048fb99/logo.png","screenshots":["https://608042.apps.zdusercontent.com/608042/assets/1778682912-45391b5f65d5216cef4952f2e048fb99/screenshot-0.png","https://608042.apps.zdusercontent.com/608042/assets/1778682912-45391b5f65d5216cef4952f2e048fb99/screenshot-1.png","https://608042.apps.zdusercontent.com/608042/assets/1778682912-45391b5f65d5216cef4952f2e048fb99/screenshot-2.png"],"installation_count":0},{"id":618399,"name":"MobileForce CPQ for Support","state":"published","version":"1.6","framework_version":"2.0","parameters":[{"id":1654816,"app_id":618399,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-11-08T20:54:34Z","updated_at":"2021-11-08T20:54:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2568,"entity_id":618399,"app_id":618399,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-11-08T20:54:37.000Z","updated_at":"2021-11-08T20:54:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":"#00b9ff","google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-11-08T20:54:33Z","updated_at":"2025-04-04T00:07:18Z","terms_conditions_url":null,"app_organization":{"id":4240,"name":"MobileForce Software","email":"support@mobileforcesoftware.com","website":"www.mobileforcesoftware.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1,15,25],"date_published":"2021-11-08T20:54:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mobileforcesoftware.com/solutions/cx-cpq"},"location_names":["ticket_sidebar","top_bar"],"last_update_time":"2022-10-11T20:59:01Z","owner_id":269519,"author_name":"MobileForce Software Inc.","author_email":"support@mobileforcesoftware.com","author_url":"https://www.mobileforcesoftware.com","short_description":"Grow revenues with a fast, easy to use Configure, Price and Quote system.","long_description":"\u003cp\u003eGrow revenues with fast, easy to use configure, price and quote system\u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eFree trial, then USD $30/user/month (CPQ Professional Support Edition) or USD $65/user/month (CPQ Enterprise Support Edition)\u003c/p\u003e\n\n\u003cp\u003eHave questions? Please contact \u003ca href=\"mailto:sales@mobileforcesoftware.com\"\u003esales@mobileforcesoftware.com\u003c/a\u003e to setup a time to talk to one of our CPQ Specialists.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003ch3\u003eSupercharge Customer Service and Convert Tickets into Opportunities\u003c/h3\u003e\n\n\u003cp\u003eInstantly add consultation services or paid maintenance/repairs and convert support calls into ROI opportunities with integrated quoting.\u003c/p\u003e\n\n\u003ch3\u003eAutomatic Form, Document \u0026amp; Quote Generation\u003c/h3\u003e\n\n\u003cp\u003ePre-configured, customizable forms and document templates enable you to create fast quotes for additional services right during support calls for lightning-fast service and increased revenue.\u003c/p\u003e\n\n\u003ch3\u003eFlexible Upsell/Cross-sell Workflows\u003c/h3\u003e\n\n\u003cp\u003eInstantly add relevant products/ services in real-time with automatic prompts. Supports configurable and bundled products and services and features a validation engine to help ensure the correct products and services are added to quotes.\u003c/p\u003e\n\n\u003ch3\u003eProduct, Pricing, and Approval Rules\u003c/h3\u003e\n\n\u003cp\u003eStreamline quote approvals with configurable approval rules for automatic approvals, pre-defined discounts and approval routing to key stakeholders.\u003c/p\u003e\n\n\u003ch3\u003eZendesk Support and Optional Back Office Integration\u003c/h3\u003e\n\n\u003cp\u003eAutomatically fetch company and contact information from Support Ticket, and optionally, inventory, delivery estimates from back-office systems like ERP in real-time while quoting. Generated quotes and proposals are automatically sent to the customer and seamlessly saved into Zendesk Support. Also, integrates with DocuSign and PandaDoc.\u003c/p\u003e\n\n\u003ch3\u003eHave questions?\u003c/h3\u003e\n\n\u003cp\u003eWe\u0026#39;d love to hear from you! Feel free to reach out to us at \u003ca href=\"mailto:sales@mobileforcesoftware.com\"\u003esales@mobileforcesoftware.com\u003c/a\u003e to setup a time to talk to one of our CPQ Specialists.\u003c/p\u003e\n\n\u003cp\u003ePlease submit bug reports to \u003ca href=\"mailto:support@mobileforcesoftware.com\"\u003esupport@mobileforcesoftware.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zendesk Support account and go to Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button on the \u0026quot;MobileForce CPQ for Support\u0026quot; application page in the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Support, access the MobileForce CPQ application from any Ticket record.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHit the \u0026quot;Log In\u0026quot; button inside the MobileForce CPQ card.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate new or view existing quotes associated with the record in Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Grow revenues with fast, easy to use configure, price and quote system\n\n\n\n## Pricing\n\n\n\nFree trial, then USD $30/user/month (CPQ Professional Support Edition) or USD $65/user/month (CPQ Enterprise Support Edition)\n\nHave questions? Please contact [sales@mobileforcesoftware.com](mailto:sales@mobileforcesoftware.com) to setup a time to talk to one of our CPQ Specialists.\n\n### Features\n\n\n\n### Supercharge Customer Service and Convert Tickets into Opportunities\n\n\n\nInstantly add consultation services or paid maintenance/repairs and convert support calls into ROI opportunities with integrated quoting.\n\n### Automatic Form, Document \u0026 Quote Generation\n\n\n\nPre-configured, customizable forms and document templates enable you to create fast quotes for additional services right during support calls for lightning-fast service and increased revenue.\n\n\n\n### Flexible Upsell/Cross-sell Workflows\n\n\n\nInstantly add relevant products/ services in real-time with automatic prompts. Supports configurable and bundled products and services and features a validation engine to help ensure the correct products and services are added to quotes.\n\n\n\n### Product, Pricing, and Approval Rules\n\n\n\nStreamline quote approvals with configurable approval rules for automatic approvals, pre-defined discounts and approval routing to key stakeholders.\n\n\n\n### Zendesk Support and Optional Back Office Integration\n\n\n\nAutomatically fetch company and contact information from Support Ticket, and optionally, inventory, delivery estimates from back-office systems like ERP in real-time while quoting. Generated quotes and proposals are automatically sent to the customer and seamlessly saved into Zendesk Support. Also, integrates with DocuSign and PandaDoc.\n\n\n\n### Have questions?\n\n\n\nWe'd love to hear from you! Feel free to reach out to us at [sales@mobileforcesoftware.com](mailto:sales@mobileforcesoftware.com) to setup a time to talk to one of our CPQ Specialists.\n\n\n\nPlease submit bug reports to [support@mobileforcesoftware.com](mailto:support@mobileforcesoftware.com).","raw_installation_instructions":"1. Log in to your Zendesk Support account and go to Zendesk Marketplace.\n\n2. Click the \"Install\" button on the \"MobileForce CPQ for Support\" application page in the Zendesk Marketplace.\n\n3. In Zendesk Support, access the MobileForce CPQ application from any Ticket record.\n\n4. Hit the \"Log In\" button inside the MobileForce CPQ card.\n\n5. Create new or view existing quotes associated with the record in Zendesk Support.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://618399.apps.zdusercontent.com/618399/assets/1665507382-e5a921011666537313151a9de1d275a3/support/logo-small.png","large_icon":"https://618399.apps.zdusercontent.com/618399/assets/1665507382-e5a921011666537313151a9de1d275a3/support/logo.png","screenshots":["https://618399.apps.zdusercontent.com/618399/assets/1665507382-e5a921011666537313151a9de1d275a3/support/screenshot-0.png","https://618399.apps.zdusercontent.com/618399/assets/1665507382-e5a921011666537313151a9de1d275a3/support/screenshot-1.png","https://618399.apps.zdusercontent.com/618399/assets/1665507382-e5a921011666537313151a9de1d275a3/support/screenshot-2.png"],"installation_count":24},{"id":618676,"name":"Foqal","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-SPCRRD1Y6F","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":52,"name":"Messaging"}],"collections":[{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2021-11-09T08:14:38Z","updated_at":"2025-04-04T00:07:18Z","terms_conditions_url":null,"app_organization":{"id":1885,"name":"Foqal","email":"love@foqal.io","website":"foqal.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-11-09T08:14:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.foqal.io/#pricing"},"location_names":[],"last_update_time":"2024-03-13T19:42:12Z","owner_id":269519,"author_name":"Foqal","author_email":"love@foqal.io","author_url":"https://www.foqal.io/integrations/zendesk?utm_source=zendesk-store\u0026utm_medium=store\u0026utm_campaign=zendesk-slack\u0026utm_id=zendesk-slack","short_description":"Slack-MS Teams ticketing, workflows, automations, analytics","long_description":"\u003cp\u003e\u003cstrong\u003eMake Your Slack \u0026amp; Microsoft Teams Channels More Effective, More Efficient\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhether it\u0026#39;s for Customer Support, or IT/HR help desk, Foqal provides native service operations in Slack and Microsoft Teams to streamline agent work while improving CX.  Foqal  provides conversational ticketing, workflows, automations and reporting analytics that seamlessly integrate with Zendesk for an end-to-end experience that your users will love.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eModern Service Operations for Your Messaging Channels\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConversational Ticketing:\u003c/strong\u003e Foqal provides multiple super easy ways for users to raise a Zendesk ticket while in chat.  Minimal to no-training required of users.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChannel Communications Management:\u003c/strong\u003e Foqal aggregates conversations from multiple channels into a single Zendesk queue or route different channels to different teams.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWorkflow Automation:\u003c/strong\u003e Foqal automates tasks, processes and deflection within messaging channels to streamline customer experience. CSAT surveys live in chat, PW-ID reset procedure, presentation of most likely resolution article from your knowledgeable…\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAnalytics\u003c/strong\u003e: Foqal lets you create reports to understand your team and customers in Zendesk Explore or Google Data Studio.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo install Foqal, simply \u003ca href=\"https://www.foqal.io/try-foqal?utm_source=zendesk-store\u0026utm_medium=store\u0026utm_campaign=zendesk-slack\u0026utm_id=zendesk-slack-install\"\u003eclick here\u003c/a\u003e to install or book a meeting here \u003ca href=\"https://www.foqal.io/try-foqal?utm_source=zendesk-store\u0026utm_medium=store\u0026utm_campaign=zendesk-slack\u0026utm_id=zendesk-slack-install\"\u003ehttps://www.foqal.io/try-foqal\u003c/a\u003e for demo and set up meeting where we’ll walk you through configuration and installation.\u003c/p\u003e\n","raw_long_description":"**Make Your Slack \u0026 Microsoft Teams Channels More Effective, More Efficient**\n\nWhether it's for Customer Support, or IT/HR help desk, Foqal provides native service operations in Slack and Microsoft Teams to streamline agent work while improving CX.  Foqal  provides conversational ticketing, workflows, automations and reporting analytics that seamlessly integrate with Zendesk for an end-to-end experience that your users will love.\n\n**Modern Service Operations for Your Messaging Channels**\n\n - **Conversational Ticketing:** Foqal provides multiple super easy ways for users to raise a Zendesk ticket while in chat.  Minimal to no-training required of users.\n\n - **Channel Communications Management:** Foqal aggregates conversations from multiple channels into a single Zendesk queue or route different channels to different teams.\n\n - **Workflow Automation:** Foqal automates tasks, processes and deflection within messaging channels to streamline customer experience. CSAT surveys live in chat, PW-ID reset procedure, presentation of most likely resolution article from your knowledgeable…\n\n - **Analytics**: Foqal lets you create reports to understand your team and customers in Zendesk Explore or Google Data Studio.","raw_installation_instructions":"To install Foqal, simply [click here](https://www.foqal.io/try-foqal?utm_source=zendesk-store\u0026utm_medium=store\u0026utm_campaign=zendesk-slack\u0026utm_id=zendesk-slack-install) to install or book a meeting here [https://www.foqal.io/try-foqal](https://www.foqal.io/try-foqal?utm_source=zendesk-store\u0026utm_medium=store\u0026utm_campaign=zendesk-slack\u0026utm_id=zendesk-slack-install) for demo and set up meeting where we’ll walk you through configuration and installation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://618676.apps.zdusercontent.com/618676/assets/1710358200-8aa3db4ea12115078166c36872a2006b/logo-small.png","large_icon":"https://618676.apps.zdusercontent.com/618676/assets/1710358200-8aa3db4ea12115078166c36872a2006b/logo.png","screenshots":["https://618676.apps.zdusercontent.com/618676/assets/1710358200-8aa3db4ea12115078166c36872a2006b/screenshot-0.png","https://618676.apps.zdusercontent.com/618676/assets/1710358200-8aa3db4ea12115078166c36872a2006b/screenshot-1.png","https://618676.apps.zdusercontent.com/618676/assets/1710358200-8aa3db4ea12115078166c36872a2006b/screenshot-2.png"],"installation_count":0},{"id":623235,"name":"Pipedrive","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":1674757,"app_id":623235,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-11-12T09:27:20Z","updated_at":"2021-11-12T09:27:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2574,"entity_id":623235,"app_id":623235,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-11-12T09:27:23.000Z","updated_at":"2021-11-12T09:27:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2021-11-12T09:27:19Z","updated_at":"2026-06-10T18:40:26Z","terms_conditions_url":null,"app_organization":{"id":3716,"name":"Pipedrive","email":"support@pipedrive.com","website":"https://www.pipedrive.com/","country_code":"EE","stripe_account_id":null,"state":"unpublished"},"locations":[3,5,9],"date_published":"2021-11-12T09:27:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.pipedrive.com/en/pricing"},"location_names":["ticket_sidebar","user_sidebar","modal"],"last_update_time":"2026-06-10T18:40:23Z","owner_id":269519,"author_name":"Pipedrive","author_email":"support@pipedrive.com","author_url":"https://pipedrive.com","short_description":"Sync Zendesk and Pipedrive to know who to contact and quickly create tickets or deals.","long_description":"\u003cp\u003ePipedrive is a powerful sales CRM and pipeline management software. By integrating Zendesk with Pipedrive, sales and support reps can see the bigger picture and improve their customer communication.\u003cbr\u003e\nThe Pipedrive–Zendesk integration allows reps to access Pipedrive customer information from Zendesk and vice versa, seamlessly create tickets directly from Pipedrive and open new deals from Zendesk. This eliminates the need to switch between apps, enabling faster resolutions and a more efficient sales workflow.\u003cbr\u003e\nAfter installing this app, Pipedrive users can create tickets directly from deals and view the following information from Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket number, subject and status\u003c/li\u003e\n\u003cli\u003eTicket creation date and last update time\u003c/li\u003e\n\u003cli\u003eParticipants\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnd Zendesk users can create deals directly from support tickets and view the following information from Pipedrive:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePerson name\u003c/li\u003e\n\u003cli\u003eOrganization\u003c/li\u003e\n\u003cli\u003eDeal title and status\u003c/li\u003e\n\u003cli\u003eDeal value and currency\u003c/li\u003e\n\u003cli\u003eDeal creation date\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePipedrive is committed to safeguarding customer data. For more information, see our \u003ca href=\"https://www.pipedrive.com/en/terms-of-service\"\u003eTerms of Service\u003c/a\u003e, \u003ca href=\"https://www.pipedrive.com/en/privacy\"\u003ePrivacy Notice\u003c/a\u003e, and \u003ca href=\"https://www.pipedrive.com/en/trust-center\"\u003eTrust Centre\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall \u003ca href=\"https://www.pipedrive.com/en/marketplace/app/zendesk/9f4e9473a7310450\"\u003ethe Zendesk app on Pipedrive\u003c/a\u003e by following the setup instructions.\u003c/li\u003e\n\u003cli\u003eReturn to the Pipedrive app listing on Zendesk Marketplace (this page) and click “\u003cstrong\u003eInstall\u003c/strong\u003e” in the top-right corner.\u003c/li\u003e\n\u003cli\u003eA new window will open where you can choose which Zendesk account to install the app for. To proceed, click “\u003cstrong\u003eInstall\u003c/strong\u003e”. You will be directed to the app details page. To continue with the installation, click “\u003cstrong\u003eInstall\u003c/strong\u003e”.\u003c/li\u003e\n\u003cli\u003eTo finish the installation, open any ticket in Zendesk, and in the app panel on the right hand side click “\u003cstrong\u003eLogin to Pipedrive\u003c/strong\u003e”. On the new page, choose which Pipedrive account you wish to connect to. To proceed, click “\u003cstrong\u003eAllow and Install\u003c/strong\u003e”.\u003c/li\u003e\n\u003cli\u003eYou will be directed to a new page. There, enter your Zendesk domain and click “\u003cstrong\u003eAuthenticate with Zendesk\u003c/strong\u003e”. By clicking on this, you will be directed to a page that will allow Pipedrive to access your Zendesk account. Click “\u003cstrong\u003eAllow\u003c/strong\u003e”. Your account is now connected and verified by Pipedrive and Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Pipedrive is a powerful sales CRM and pipeline management software. By integrating Zendesk with Pipedrive, sales and support reps can see the bigger picture and improve their customer communication.\nThe Pipedrive–Zendesk integration allows reps to access Pipedrive customer information from Zendesk and vice versa, seamlessly create tickets directly from Pipedrive and open new deals from Zendesk. This eliminates the need to switch between apps, enabling faster resolutions and a more efficient sales workflow.\nAfter installing this app, Pipedrive users can create tickets directly from deals and view the following information from Zendesk:\n\n* Ticket number, subject and status\n* Ticket creation date and last update time\n* Participants\n\nAnd Zendesk users can create deals directly from support tickets and view the following information from Pipedrive:\n\n* Person name\n* Organization\n* Deal title and status\n* Deal value and currency\n* Deal creation date\n\nPipedrive is committed to safeguarding customer data. For more information, see our [Terms of Service](https://www.pipedrive.com/en/terms-of-service), [Privacy Notice](https://www.pipedrive.com/en/privacy), and [Trust Centre](https://www.pipedrive.com/en/trust-center).","raw_installation_instructions":"1. Install [the Zendesk app on Pipedrive](https://www.pipedrive.com/en/marketplace/app/zendesk/9f4e9473a7310450) by following the setup instructions.\n2. Return to the Pipedrive app listing on Zendesk Marketplace (this page) and click “**Install**” in the top-right corner.\n3. A new window will open where you can choose which Zendesk account to install the app for. To proceed, click “**Install**”. You will be directed to the app details page. To continue with the installation, click “**Install**”.\n4. To finish the installation, open any ticket in Zendesk, and in the app panel on the right hand side click “**Login to Pipedrive**”. On the new page, choose which Pipedrive account you wish to connect to. To proceed, click “**Allow and Install**”.\n5. You will be directed to a new page. There, enter your Zendesk domain and click “**Authenticate with Zendesk**”. By clicking on this, you will be directed to a page that will allow Pipedrive to access your Zendesk account. Click “**Allow**”. Your account is now connected and verified by Pipedrive and Zendesk.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://623235.apps.zdusercontent.com/623235/assets/1778756130-e4899c7e873d3bc262b648a40ab8f428/logo-small.png","large_icon":"https://623235.apps.zdusercontent.com/623235/assets/1778756130-e4899c7e873d3bc262b648a40ab8f428/logo.png","screenshots":["https://623235.apps.zdusercontent.com/623235/assets/1778756130-e4899c7e873d3bc262b648a40ab8f428/screenshot-0.png","https://623235.apps.zdusercontent.com/623235/assets/1778756130-e4899c7e873d3bc262b648a40ab8f428/screenshot-1.png","https://623235.apps.zdusercontent.com/623235/assets/1778756130-e4899c7e873d3bc262b648a40ab8f428/screenshot-2.png"],"installation_count":506},{"id":624764,"name":"Flow","state":"published","version":"3.6.5","framework_version":"2.0","parameters":[{"id":1679301,"app_id":624764,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-11-15T02:10:42Z","updated_at":"2021-11-15T02:10:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2575,"entity_id":624764,"app_id":624764,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-11-15T02:10:44.000Z","updated_at":"2021-11-15T02:10:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-11-15T02:10:41Z","updated_at":"2025-04-04T00:07:27Z","terms_conditions_url":null,"app_organization":{"id":1359,"name":"Telavox","email":"support@telavox.com","website":"www.telavox.com","country_code":"SE","stripe_account_id":null,"state":null},"locations":[7,1,4,3,5],"date_published":"2021-11-15T02:10:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.joinflow.com/"},"location_names":["background","top_bar","new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2023-02-01T17:59:03Z","owner_id":269519,"author_name":"Flow","author_email":"support@joinflow.com","author_url":"https://www.joinflow.com/","short_description":"Streamline your work environment, switch less between applications with Flow.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFlow for Zendesk increases your agents efficiency by integrating Flow services directly into Zendesk. Flow for Zendesk allows your agents to focus on the conversation and not the tools; get the features, information and automation you need inside Zendesk to be more productive and provide an excellent customer experience\u003c/p\u003e\n\n\u003ch3\u003eKey benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExcellent customer experience\u003c/strong\u003e. Flow for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFocus on the conversation\u003c/strong\u003e. With Flow for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient and empowered agents\u003c/strong\u003e. Flow for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive or make calls (including click to dial) inside Zendesk without having to install a separate app.\u003c/li\u003e\n\u003cli\u003eCreate a contact for a previously unknown caller with a click.\u003c/li\u003e\n\u003cli\u003eComplete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.\u003c/li\u003e\n\u003cli\u003eContact popup with related information displayed for all calls with a number matching a contact record in Zendesk.\u003c/li\u003e\n\u003cli\u003eNavigate to contact information and related information with a click.\u003c/li\u003e\n\u003cli\u003eSee colleagues line (presence) and profile status.\u003c/li\u003e\n\u003cli\u003eManage availability and queue membership.\u003c/li\u003e\n\u003cli\u003eView live queue statistics, monitor current queue calls and view queue call history.\u003c/li\u003e\n\u003cli\u003eView call history and listen to recorded calls and voicemails.\u003c/li\u003e\n\u003cli\u003eOther integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. Logging into the app is done with your Flow credentials.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant note\u003c/strong\u003e: In order for the Zendesk contacts to be mapped together with the call list and the incoming calls you need to have the \u003cstrong\u003eexact\u003c/strong\u003e same format on the number on your Zendesk contact as the incoming Flow call.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nFlow for Zendesk increases your agents efficiency by integrating Flow services directly into Zendesk. Flow for Zendesk allows your agents to focus on the conversation and not the tools; get the features, information and automation you need inside Zendesk to be more productive and provide an excellent customer experience\n\n### Key benefits:\n- **Excellent customer experience**. Flow for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.\n- **Focus on the conversation**. With Flow for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.\n- **Efficient and empowered agents**. Flow for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.\n\n### Key features:\n- Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.\n- Create a contact for a previously unknown caller with a click.\n- Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.\n- Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.\n- Navigate to contact information and related information with a click.\n- See colleagues line (presence) and profile status.\n- Manage availability and queue membership.\n- View live queue statistics, monitor current queue calls and view queue call history.\n- View call history and listen to recorded calls and voicemails.\n- Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.","raw_installation_instructions":"Simply click install. Logging into the app is done with your Flow credentials.\n\n**Important note**: In order for the Zendesk contacts to be mapped together with the call list and the incoming calls you need to have the **exact** same format on the number on your Zendesk contact as the incoming Flow call.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://624764.apps.zdusercontent.com/624764/assets/1675259982-da48b32f689d4a302d6b5492025452d3/logo-small.png","large_icon":"https://624764.apps.zdusercontent.com/624764/assets/1675259982-da48b32f689d4a302d6b5492025452d3/logo.png","screenshots":["https://624764.apps.zdusercontent.com/624764/assets/1675259982-da48b32f689d4a302d6b5492025452d3/screenshot-0.png","https://624764.apps.zdusercontent.com/624764/assets/1675259982-da48b32f689d4a302d6b5492025452d3/screenshot-1.png","https://624764.apps.zdusercontent.com/624764/assets/1675259982-da48b32f689d4a302d6b5492025452d3/screenshot-2.png"],"installation_count":1},{"id":624829,"name":"Square by ChargeDesk","state":"published","version":"8.1","framework_version":"2.0","parameters":[{"id":1679379,"app_id":624829,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-11-15T05:51:20Z","updated_at":"2021-11-15T05:51:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1679377,"app_id":624829,"name":"public_key","kind":"hidden","required":false,"position":1,"created_at":"2021-11-15T05:51:20Z","updated_at":"2026-02-24T06:27:44Z","default_value":null,"secure":true,"scopes":["header","body","url","jwt_claim","basic_auth_username"],"options":null},{"id":1679378,"app_id":624829,"name":"secret_key","kind":"hidden","required":false,"position":2,"created_at":"2021-11-15T05:51:20Z","updated_at":"2026-02-24T06:27:44Z","default_value":null,"secure":true,"scopes":["header","body","url","jwt_secret_key","jwt_claim","basic_auth_password"],"options":null}],"plans":[{"id":2576,"entity_id":624829,"app_id":624829,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-11-15T05:51:22.000Z","updated_at":"2021-11-15T05:51:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#009eca","google_analytics_code":"UA-33380683-5","remote_installation_url":null,"products":["support","chat","sell"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-11-15T05:51:17Z","updated_at":"2026-02-24T06:27:44Z","terms_conditions_url":"https://chargedesk.com/terms-of-service","app_organization":{"id":519,"name":"ChargeDesk","email":"contact@chargedesk.com","website":"https://chargedesk.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,5,4,6,8,17,15,18,16],"date_published":"2021-11-15T05:51:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://chargedesk.com/pricing"},"location_names":["ticket_sidebar","user_sidebar","new_ticket_sidebar","organization_sidebar"],"last_update_time":"2026-02-24T06:27:36Z","owner_id":269519,"author_name":"ChargeDesk","author_email":"contact@chargedesk.com","author_url":"https://chargedesk.com/square/zendesk","short_description":"Manage Square customers, orders and subscriptions without leaving Zendesk","long_description":"\u003cp\u003eChargeDesk is on a mission to improve billing support. Our bespoke Square integration is the most advanced and powerful solution for managing Square data right inside Zendesk Support tickets.\u003c/p\u003e\n\n\u003cp\u003eSquare by ChargeDesk lets you instantly view every customer\u0026#39;s billing history next to their support tickets, then perform key actions such as \u003cstrong\u003erefunding orders\u003c/strong\u003e and \u003cstrong\u003ecancelling subscriptions\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you \u003cstrong\u003elimit specific actions (such as refunds) to individuals or groups of agents\u003c/strong\u003e. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you \u003cstrong\u003esee the most common reasons for refunds and cancellations\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eZendesk Support Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage Square orders next to support tickets\u003c/li\u003e\n\u003cli\u003eChargeDesk\u0026#39;s powerful algorithm automatically matches customer data to support tickets instantly\u003c/li\u003e\n\u003cli\u003eSearch Square data inside Zendesk using customer names, email addresses, order descriptions and even the last 4 digits of a customer\u0026#39;s card\u003c/li\u003e\n\u003cli\u003eRefund Square orders\u003c/li\u003e\n\u003cli\u003eCancel Square subscriptions\u003c/li\u003e\n\u003cli\u003eRequest payments from new customers\u003c/li\u003e\n\u003cli\u003eSend automatic or manual payment reminders\u003c/li\u003e\n\u003cli\u003eEdit customer details including adding VAT numbers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBeautiful Notifications\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify customers when orders are refunded, subscription is cancelled and many, many more events\u003c/li\u003e\n\u003cli\u003eSend PDF invoices to your customers on successful payment\u003c/li\u003e\n\u003cli\u003eShow tax information based on your customer\u0026#39;s country (VAT \u0026amp; GST compliant)\u003c/li\u003e\n\u003cli\u003eCustomers can add their tax ID to their own invoices\u003c/li\u003e\n\u003cli\u003eReplies to receipts are sent to your helpdesk with billing details attached\u003c/li\u003e\n\u003cli\u003eUse our mobile app to be instantly notified of events in your account\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eDetailed Reports\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView and download activity reports on broken down by agent\u003c/li\u003e\n\u003cli\u003eLog reasons why refunds and cancellations were performed\u003c/li\u003e\n\u003cli\u003eView a graph of revenue including a breakdown by product\u003c/li\u003e\n\u003cli\u003eSee all outstanding and paid invoices\u003c/li\u003e\n\u003cli\u003eGenerate a Tax Summary for financial reporting\u003c/li\u003e\n\u003cli\u003eDownload historic invoices in bulk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFurther Information\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind out more about our \u003ca href=\"https://chargedesk.com/square/zendesk\"\u003eSquare integration with Zendesk\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://youtu.be/4XsH4y4WsPU\"\u003eWatch a video of our Zendesk support app in action\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eWorking with multiple gateways? \u003ca href=\"https://www.zendesk.com/apps/support/45471/chargedesk/\"\u003eUse our multiplatform Support app\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at \u003ca href=\"https://chargedesk.com/pricing\"\u003e$29/mo for 4 agents\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLaunched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We\u0026#39;d love for you to join us as well!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo coding or complex setup required! Simply install this app into your Zendesk Support account and follow the instructions shown inside the app.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll be prompted to connect your payment gateway and create a ChargeDesk account if you do not already have one. This process only takes a few minutes.\u003c/p\u003e\n","raw_long_description":"ChargeDesk is on a mission to improve billing support. Our bespoke Square integration is the most advanced and powerful solution for managing Square data right inside Zendesk Support tickets.\n\nSquare by ChargeDesk lets you instantly view every customer's billing history next to their support tickets, then perform key actions such as **refunding orders** and **cancelling subscriptions**.\n\nYou can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you **limit specific actions (such as refunds) to individuals or groups of agents**. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you **see the most common reasons for refunds and cancellations**.\n\n### Zendesk Support Features\n* Manage Square orders next to support tickets\n* ChargeDesk's powerful algorithm automatically matches customer data to support tickets instantly\n* Search Square data inside Zendesk using customer names, email addresses, order descriptions and even the last 4 digits of a customer's card\n* Refund Square orders\n* Cancel Square subscriptions\n* Request payments from new customers\n* Send automatic or manual payment reminders\n* Edit customer details including adding VAT numbers\n\n### Beautiful Notifications\n* Notify customers when orders are refunded, subscription is cancelled and many, many more events\n* Send PDF invoices to your customers on successful payment\n* Show tax information based on your customer's country (VAT \u0026 GST compliant)\n* Customers can add their tax ID to their own invoices\n* Replies to receipts are sent to your helpdesk with billing details attached\n* Use our mobile app to be instantly notified of events in your account\n\n### Detailed Reports\n* View and download activity reports on broken down by agent\n* Log reasons why refunds and cancellations were performed\n* View a graph of revenue including a breakdown by product\n* See all outstanding and paid invoices\n* Generate a Tax Summary for financial reporting\n* Download historic invoices in bulk\n\n### Further Information\n* Find out more about our [Square integration with Zendesk](https://chargedesk.com/square/zendesk).\n* [Watch a video of our Zendesk support app in action](https://youtu.be/4XsH4y4WsPU).\n* Working with multiple gateways? [Use our multiplatform Support app](https://www.zendesk.com/apps/support/45471/chargedesk/).\n* ChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at [$29/mo for 4 agents](https://chargedesk.com/pricing).\n\nLaunched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!","raw_installation_instructions":"No coding or complex setup required! Simply install this app into your Zendesk Support account and follow the instructions shown inside the app.\n\nYou'll be prompted to connect your payment gateway and create a ChargeDesk account if you do not already have one. This process only takes a few minutes.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://624829.apps.zdusercontent.com/624829/assets/1770786614-0148ea9dcfe83439f6a1cc0bde899f1e/support/logo-small.png","large_icon":"https://624829.apps.zdusercontent.com/624829/assets/1770786614-0148ea9dcfe83439f6a1cc0bde899f1e/support/logo.png","screenshots":["https://624829.apps.zdusercontent.com/624829/assets/1770786614-0148ea9dcfe83439f6a1cc0bde899f1e/support/screenshot-0.png","https://624829.apps.zdusercontent.com/624829/assets/1770786614-0148ea9dcfe83439f6a1cc0bde899f1e/support/screenshot-1.png","https://624829.apps.zdusercontent.com/624829/assets/1770786614-0148ea9dcfe83439f6a1cc0bde899f1e/support/screenshot-2.png"],"installation_count":8},{"id":632185,"name":"Restrict CC","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1695328,"app_id":632185,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-11-26T09:31:43Z","updated_at":"2021-11-26T09:31:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1695327,"app_id":632185,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2021-11-26T09:31:43Z","updated_at":"2021-11-26T09:31:43Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2590,"entity_id":632185,"app_id":632185,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1JzL0rC83bpwSmpPdDU0NtPm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JTdgnC83bpwSmpP","cost_id":896,"cost_type":"CostStripe","active":true,"created_at":"2021-11-26T09:31:46.000Z","updated_at":"2026-03-30T18:23:21.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-TT8KWN5Y3M","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-11-26T09:31:41Z","updated_at":"2026-03-30T18:23:23Z","terms_conditions_url":"https://cxapps.dev/legal/terms-of-service.html","app_organization":{"id":5143,"name":"CX Cloud Solutions Inc","email":"support@cxapps.zendesk.com","website":"https://cxapps.dev","country_code":"CA","stripe_account_id":"acct_1JTdgnC83bpwSmpP","state":null},"locations":[2,3,4,7],"date_published":"2021-11-26T09:31:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2026-03-30T18:23:19Z","owner_id":269519,"author_name":"CX Cloud Solutions Inc","author_email":"support@cxapps.zendesk.com","author_url":"https://cxapps.dev/restrictcc.html","short_description":"Protect your customers' confidential data from breaches via incorrect CC","long_description":"\u003cp\u003eEvery day your agents work hard and solve hundreds of tickets. It\u0026#39;s so easy to make a mistake and add an incorrect person to copy. Boom! Your customer\u0026#39;s confidential data is shared with third parties. The app allows to take it under control and reduce risks.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://cxapps.dev/restrictcc.html\"\u003e\u003cimg src=\"https://storage.googleapis.com/rcc-video/howitworks-poster-wp.jpg\" alt=\"How it works\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThree steps to reduce risks:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eStep 1. Restrict who can add CC or followers. Allow adding CC only to those who really need it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStep 2. Restrict who can be added as a CC or followers. It can be people from the requester`s organization domain, your company domain, or another domain you specified.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStep 3. Set the level of control suitable for your workflow. The app restricts adding a disallowed person or just warns the agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd the last. An agent can accidentally remove an important person from CC. Restrict who can remove CC or followers added by others and be sure that persons who should be notified are.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app runs in the Zendesk agent interface and does not transmit your customers\u0026#39; data anywhere else. So using the app you are still complying with all the security and privacy Zendesk complies with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnjoy a free 14-day trial.\u003c/li\u003e\n\u003cli\u003eCancel at anytime by simply uninstalling the app\u003c/li\u003e\n\u003cli\u003eInstall the app for the only agents who really need it and save the budget. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4409155972378#topic_xyf_wmw_qfb\"\u003e(learn how)\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from the marketplace and then configure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWho can add CC or followers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWho can remove CC or followers added by others\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWho can be added as a CC or followers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhat the app should do if an agent tries to add a disallowed person: block the attempt or just warn the agent.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Every day your agents work hard and solve hundreds of tickets. It's so easy to make a mistake and add an incorrect person to copy. Boom! Your customer's confidential data is shared with third parties. The app allows to take it under control and reduce risks.\n\n\n\n[![How it works](https://storage.googleapis.com/rcc-video/howitworks-poster-wp.jpg)](https://cxapps.dev/restrictcc.html)\n\n\n\n__Three steps to reduce risks:__\n\n* Step 1. Restrict who can add CC or followers. Allow adding CC only to those who really need it.\n\n* Step 2. Restrict who can be added as a CC or followers. It can be people from the requester`s organization domain, your company domain, or another domain you specified.\n\n* Step 3. Set the level of control suitable for your workflow. The app restricts adding a disallowed person or just warns the agent.\n\n* And the last. An agent can accidentally remove an important person from CC. Restrict who can remove CC or followers added by others and be sure that persons who should be notified are.\n\n\n\n__Security and privacy__\n\nThe app runs in the Zendesk agent interface and does not transmit your customers' data anywhere else. So using the app you are still complying with all the security and privacy Zendesk complies with.\n\n\n\n__Getting started__\n\n* Enjoy a free 14-day trial.\n* Cancel at anytime by simply uninstalling the app\n* Install the app for the only agents who really need it and save the budget. [(learn how)](https://support.zendesk.com/hc/en-us/articles/4409155972378#topic_xyf_wmw_qfb)","raw_installation_instructions":"Install the app from the marketplace and then configure:\n\n* Who can add CC or followers\n\n* Who can remove CC or followers added by others\n\n* Who can be added as a CC or followers\n\n* What the app should do if an agent tries to add a disallowed person: block the attempt or just warn the agent.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://632185.apps.zdusercontent.com/632185/assets/1773067907-bc95c142ce13b2e11b95aa44efcfe077/logo-small.png","large_icon":"https://632185.apps.zdusercontent.com/632185/assets/1773067907-bc95c142ce13b2e11b95aa44efcfe077/logo.png","screenshots":["https://632185.apps.zdusercontent.com/632185/assets/1773067907-bc95c142ce13b2e11b95aa44efcfe077/screenshot-0.png","https://632185.apps.zdusercontent.com/632185/assets/1773067907-bc95c142ce13b2e11b95aa44efcfe077/screenshot-1.png","https://632185.apps.zdusercontent.com/632185/assets/1773067907-bc95c142ce13b2e11b95aa44efcfe077/screenshot-2.png"],"installation_count":10},{"id":635637,"name":"SurveySparrow","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":1701549,"app_id":635637,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-02T06:15:37Z","updated_at":"2021-12-02T06:15:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1701548,"app_id":635637,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2021-12-02T06:15:37Z","updated_at":"2021-12-02T06:15:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2592,"entity_id":635637,"app_id":635637,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-02T06:15:41.000Z","updated_at":"2021-12-02T06:15:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-213357991-1","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-02T06:15:35Z","updated_at":"2026-08-12T10:23:58Z","terms_conditions_url":null,"app_organization":{"id":4308,"name":"SurveySparrow","email":"support@surveysparrow.com","website":"https://surveysparrow.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,7],"date_published":"2021-12-02T06:15:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://surveysparrow.com/pricing/"},"location_names":["nav_bar","background"],"last_update_time":"2025-04-01T18:08:55Z","owner_id":269519,"author_name":"SurveySparrow","author_email":"support@surveysparrow.com","author_url":"https://surveysparrow.com","short_description":"Collect Feedback and Enhance Customer Experience using SurveySparrow","long_description":"\u003cp\u003eSurveySparrow is an omnichannel experience management platform that lets you create conversational surveys. From creating surveys to collecting insights and later acting upon them, the platform lets you refine experiences the easier way. We have so far revolutionized the conversational experiences for over 1,00,000+ businesses across 149 countries. \u003c/p\u003e\n\n\u003cp\u003eOur conversational and intuitive UI makes it easy for the users to explore the platform and create highly personalized experiences that can increase the survey completion rates by a whopping 40%.SurveySparrow lets you collect meaningful insights that matter for your business. With robust reporting modules, you can analyze \u0026amp; visualize the survey data in the way you love. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e: \u003c/p\u003e\n\n\u003cp\u003eClassic Surveys \u003c/p\u003e\n\n\u003cp\u003eYou can build a survey questionnaire with 20+ advanced question types, polls, scores, expressions, logic, and more with Classic surveys. Collect any information you need by providing a personalized survey experience at every touchpoint. You can also conduct daily stand-ups to increase your employees\u0026#39; productivity and run CSAT surveys to understand your customers\u0026#39; satisfaction and more. \u003c/p\u003e\n\n\u003cp\u003eChat Surveys  \u003c/p\u003e\n\n\u003cp\u003eWith Chat surveys, you can create highly engaging, conversational surveys with better completion rates. They look more like a one-on-one friendly conversation, and that helps you collect more responses. You can switch from a static conversation to a dynamic, in just a few clicks, effortlessly. \u003c/p\u003e\n\n\u003cp\u003eNPS Surveys \u003c/p\u003e\n\n\u003cp\u003eWith NPS Surveys, you can uncover the loyalty insights of your customers with your brand. You can further measure customer sentiments at every touchpoint, identify promoters, passives, and detractors of your brand, grow your business significantly, all within a single question and a follow-up.  \u003c/p\u003e\n\n\u003cp\u003eOffline Surveys  \u003c/p\u003e\n\n\u003cp\u003eThe Offline Survey App serves as a kiosk for offline data collection, as they let you collect feedback even from the remotest of places, internet-free. Now is the time not to worry about survey submissions in times of no internet. Our offline surveys have got you all covered.  \u003c/p\u003e\n\n\u003cp\u003e360° assessments  \u003c/p\u003e\n\n\u003cp\u003eWith employee 360° assessments, you can evaluate the employees’ performance across various competencies and create personal development plans to become better at what they do. Get 360° feedback of your employees from their managers, peers, and leaders. Advise improvements, suggest solutions to achieve growth, and celebrate your organization\u0026#39;s overall success and growth together.  \u003c/p\u003e\n\n\u003cp\u003eApps and Integrations  \u003c/p\u003e\n\n\u003cp\u003eWith 1500+ integrations, you can stay connected to your existing apps, push/pull data through your favorite tools, and continue your conversations, seamlessly. From Salesforce, Zendesk, HubSpot to Slack, Microsoft Teams, get yourself connected to any app you need.  \u003c/p\u003e\n\n\u003cp\u003eFind all pricing details on https://surveysparrow.com/pricing/.  \u003c/p\u003e\n\n\u003cp\u003eFor any further queries visit our website at https://surveysparrow.com/ or email us at support@surveysparrow.com.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Settings on your Zendesk dashboard and click on Marketplace under Apps.  It will redirect to Zendesk Marketplace and search the SurveySparrow app in the search bar and install it. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSignup/login to your SurveySparrow account and create Surveys by clicking the New Survey button. \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-1.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOnce created the survey, navigate to the Share tab and configure an email share. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNext In your SurveySparrow App Dashboard Create a new trigger by clicking on the new trigger button. \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-2.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eConfigure the trigger details. Name the trigger and give a description for future references. Now, choose the survey type, the survey, and email share, from the dropdown. Optionally you can set a delay if your survey should trigger after x days. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce done, set the conditions for the trigger. Pass custom variables to the survey. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-3.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Submit to save all the details. Now, a new survey will be triggered to the customer\u0026#39;s email when they meet the configured conditions. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can disable, edit or delete the trigger from the Dashboard itself. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-4.png\" alt=\"\"\u003e \u003cbr\u003e\n 9. To uninstall the App, navigate to Settings → Apps→ Choose App and select Uninstall.\u003c/p\u003e\n","raw_long_description":"SurveySparrow is an omnichannel experience management platform that lets you create conversational surveys. From creating surveys to collecting insights and later acting upon them, the platform lets you refine experiences the easier way. We have so far revolutionized the conversational experiences for over 1,00,000+ businesses across 149 countries. \n\n Our conversational and intuitive UI makes it easy for the users to explore the platform and create highly personalized experiences that can increase the survey completion rates by a whopping 40%.SurveySparrow lets you collect meaningful insights that matter for your business. With robust reporting modules, you can analyze \u0026 visualize the survey data in the way you love. \n\n **Features**: \n\n Classic Surveys \n\n You can build a survey questionnaire with 20+ advanced question types, polls, scores, expressions, logic, and more with Classic surveys. Collect any information you need by providing a personalized survey experience at every touchpoint. You can also conduct daily stand-ups to increase your employees' productivity and run CSAT surveys to understand your customers' satisfaction and more. \n\n Chat Surveys  \n\n With Chat surveys, you can create highly engaging, conversational surveys with better completion rates. They look more like a one-on-one friendly conversation, and that helps you collect more responses. You can switch from a static conversation to a dynamic, in just a few clicks, effortlessly. \n\n NPS Surveys \n\n With NPS Surveys, you can uncover the loyalty insights of your customers with your brand. You can further measure customer sentiments at every touchpoint, identify promoters, passives, and detractors of your brand, grow your business significantly, all within a single question and a follow-up.  \n\n Offline Surveys  \n\n The Offline Survey App serves as a kiosk for offline data collection, as they let you collect feedback even from the remotest of places, internet-free. Now is the time not to worry about survey submissions in times of no internet. Our offline surveys have got you all covered.  \n\n 360° assessments  \n\n  With employee 360° assessments, you can evaluate the employees’ performance across various competencies and create personal development plans to become better at what they do. Get 360° feedback of your employees from their managers, peers, and leaders. Advise improvements, suggest solutions to achieve growth, and celebrate your organization's overall success and growth together.  \n\n Apps and Integrations  \n\n With 1500+ integrations, you can stay connected to your existing apps, push/pull data through your favorite tools, and continue your conversations, seamlessly. From Salesforce, Zendesk, HubSpot to Slack, Microsoft Teams, get yourself connected to any app you need.  \n\n Find all pricing details on https://surveysparrow.com/pricing/.  \n\n  For any further queries visit our website at https://surveysparrow.com/ or email us at support@surveysparrow.com.","raw_installation_instructions":"1. Navigate to Settings on your Zendesk dashboard and click on Marketplace under Apps.  It will redirect to Zendesk Marketplace and search the SurveySparrow app in the search bar and install it. \n\n  2. Signup/login to your SurveySparrow account and create Surveys by clicking the New Survey button. \n\n ![](https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-1.png) \n\n 3. Once created the survey, navigate to the Share tab and configure an email share. \n\n  4. Next In your SurveySparrow App Dashboard Create a new trigger by clicking on the new trigger button. \n\n ![](https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-2.png) \n\n 5. Configure the trigger details. Name the trigger and give a description for future references. Now, choose the survey type, the survey, and email share, from the dropdown. Optionally you can set a delay if your survey should trigger after x days. \n\n 6. Once done, set the conditions for the trigger. Pass custom variables to the survey. \n\n ![](https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-3.png) \n\n 7. Click Submit to save all the details. Now, a new survey will be triggered to the customer's email when they meet the configured conditions. \n\n 8. You can disable, edit or delete the trigger from the Dashboard itself. \n\n ![](https://s3.amazonaws.com/static.surveysparrow.com/application/images/integrations/zendesk-app-lisiting-image-4.png) \n 9. To uninstall the App, navigate to Settings → Apps→ Choose App and select Uninstall.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://635637.apps.zdusercontent.com/635637/assets/1743163240-59e30755dab77f830fde6979f1f3f6de/logo-small.png","large_icon":"https://635637.apps.zdusercontent.com/635637/assets/1743163240-59e30755dab77f830fde6979f1f3f6de/logo.png","screenshots":["https://635637.apps.zdusercontent.com/635637/assets/1743163240-59e30755dab77f830fde6979f1f3f6de/screenshot-0.png","https://635637.apps.zdusercontent.com/635637/assets/1743163240-59e30755dab77f830fde6979f1f3f6de/screenshot-1.png","https://635637.apps.zdusercontent.com/635637/assets/1743163240-59e30755dab77f830fde6979f1f3f6de/screenshot-2.png"],"installation_count":44},{"id":635775,"name":"Amazon Connect Connector by Arta","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1701797,"app_id":635775,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-02T10:57:27Z","updated_at":"2021-12-02T10:57:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3173196,"app_id":635775,"name":"ApiToken","kind":"text","required":false,"position":1,"created_at":"2025-02-19T16:33:57Z","updated_at":"2025-02-19T16:33:57Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3173197,"app_id":635775,"name":"AmazonConnectURL","kind":"text","required":false,"position":2,"created_at":"2025-02-19T16:33:57Z","updated_at":"2025-02-19T16:33:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2593,"entity_id":635775,"app_id":635775,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-02T10:57:29.000Z","updated_at":"2021-12-02T10:57:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-02T10:57:26Z","updated_at":"2025-04-04T00:07:30Z","terms_conditions_url":null,"app_organization":{"id":5026,"name":"Sandeza Inc","email":"connect@sandeza-inc.com","website":"https://www.sandeza.io","country_code":"IN","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2021-12-02T10:57:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2025-02-19T16:33:55Z","owner_id":269519,"author_name":"Sandeza","author_email":"connect@sandeza-inc.com","author_url":"https://www.sandeza.io","short_description":"Arta - Amazon Connect's Contact Control Panel Support for Zendesk","long_description":"\u003cp\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/p\u003e\n\n\u003ch3\u003eAbout Us\u003c/h3\u003e\n\n\u003ch3\u003eSandeza aims to play a key role in the technology revolution sweeping the global business world. We are a business-oriented, customer-centric Technology solutions company,founded by professionals experienced in technology delivery tailored to business outcomes.Leveraging our experience in cloud \u0026amp; data analytics technologies,we help businesses build intelligent analytics and communication systems.Let’s harness technology to power the end-user experience.\u003c/h3\u003e\n\n\u003cp\u003e### Amazon Connect Connector by Arta\u003c/p\u003e\n\n\u003ch3\u003eArta makes use of Amazon Connect\u0026#39;s contact center supports to be tightly integrated with Zendesk.Companies using Zendesk can make uses of Arta\u0026#39;s CCP for making call\u0026#39;s,listing callers open tickets,adding notes,creating new tickets along with the contact details.\u003c/h3\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMake Inbound and Outbound calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate Tickets from inside the Contact Control Panel\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView Callers Open Tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd End Call notes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet Callers Phone Number and other details from Amazon Connect.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eEnter the API Key and the Amazon Connect URL in the installation parameters.\u003c/h3\u003e\n\n\u003ch3\u003eTo obtain the API token and Amazon Connect URL, please refer to the link below for instructions:\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"http://amazonconnectzendeskdocs.arta.sandeza.io/\"\u003eAmazon Connect Zendesk Docs\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\n\n### About Us\n\n### Sandeza aims to play a key role in the technology revolution sweeping the global business world. We are a business-oriented, customer-centric Technology solutions company,founded by professionals experienced in technology delivery tailored to business outcomes.Leveraging our experience in cloud \u0026 data analytics technologies,we help businesses build intelligent analytics and communication systems.Let’s harness technology to power the end-user experience.\n\n ### Amazon Connect Connector by Arta\n\n### Arta makes use of Amazon Connect's contact center supports to be tightly integrated with Zendesk.Companies using Zendesk can make uses of Arta's CCP for making call's,listing callers open tickets,adding notes,creating new tickets along with the contact details.\n\n## Features\n\n- Make Inbound and Outbound calls\n\n- Create Tickets from inside the Contact Control Panel\n\n- View Callers Open Tickets\n\n- Add End Call notes\n\n- Get Callers Phone Number and other details from Amazon Connect.","raw_installation_instructions":"\n\n### Enter the API Key and the Amazon Connect URL in the installation parameters.\n\n### To obtain the API token and Amazon Connect URL, please refer to the link below for instructions:\n\n[Amazon Connect Zendesk Docs](http://amazonconnectzendeskdocs.arta.sandeza.io/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://635775.apps.zdusercontent.com/635775/assets/1739943538-43cedf6157d4cf7b87bc5380ac17c3d5/logo-small.png","large_icon":"https://635775.apps.zdusercontent.com/635775/assets/1739943538-43cedf6157d4cf7b87bc5380ac17c3d5/logo.png","screenshots":["https://635775.apps.zdusercontent.com/635775/assets/1739943538-43cedf6157d4cf7b87bc5380ac17c3d5/screenshot-0.png","https://635775.apps.zdusercontent.com/635775/assets/1739943538-43cedf6157d4cf7b87bc5380ac17c3d5/screenshot-1.png","https://635775.apps.zdusercontent.com/635775/assets/1739943538-43cedf6157d4cf7b87bc5380ac17c3d5/screenshot-2.png"],"installation_count":6},{"id":636871,"name":"Loop Returns","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1705214,"app_id":636871,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-03T21:40:18Z","updated_at":"2021-12-03T21:40:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3041847,"app_id":636871,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-08-26T20:34:34Z","updated_at":"2024-08-26T20:34:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2598,"entity_id":636871,"app_id":636871,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-03T21:40:20.000Z","updated_at":"2021-12-03T21:40:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-03T21:40:17Z","updated_at":"2026-07-22T17:06:08Z","terms_conditions_url":null,"app_organization":{"id":4684,"name":"Loop Returns","email":"support@loopreturns.com","website":"www.loopreturns.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,5],"date_published":"2022-07-07T16:06:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.shopify.com/loop-returns"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2026-07-22T17:06:04Z","owner_id":269519,"author_name":"Loop Returns","author_email":"support@loopreturns.com","author_url":"https://www.loopreturns.com","short_description":"The returns solution for Shopify's top brands","long_description":"\u003cp\u003eLoop is the post-purchase platform that enables Shopify\u0026#39;s biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Loop helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs.\u003c/p\u003e\n\n\u003cp\u003eThrough innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years. Learn more at \u003ca href=\"http://www.loopreturns.com/\"\u003ewww.loopreturns.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLoop’s integration with Zendesk brings our powerful returns and exchanges data directly into your Zendesk platform. With the post purchase experience mapped to your contact information, your support team now has a customer’s complete journey in a single click.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReturns and Exchange Data\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDate return was submitted\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStatus of the return\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipping data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eItems returned\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn reasons\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn type - refund, exchange, store credit\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer information\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDon’t see what you’re looking for? Follow a direct link back to your Loop portal for deeper insights. Save your team time while creating a memorable, positive returns experience with the Loop integration for Zendesk.\u003c/p\u003e\n\n\u003cp\u003eLearn more about how we handle your data in our \u003ca href=\"https://www.loopreturns.com/legal/privacy-notice/\"\u003ePrivacy Notice\u003c/a\u003e and \u003ca href=\"https://www.loopreturns.com/legal/dpa/\"\u003eData Processing Addendum\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start using Loop with Zendesk, first ensure you have access to Loop’s Add-On: Integrations plan. Then:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the app’s settings in Zendesk and complete the OAuth authorization for the Loop merchant account you want this help desk tied to.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a ticket sidebar where the app is enabled; returns load automatically for the requester’s email. Re-authorize from app settings if you change merchants.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Loop is the post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Loop helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs.\n\nThrough innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years. Learn more at [www.loopreturns.com](http://www.loopreturns.com/)\n\nLoop’s integration with Zendesk brings our powerful returns and exchanges data directly into your Zendesk platform. With the post purchase experience mapped to your contact information, your support team now has a customer’s complete journey in a single click.\n\n**Returns and Exchange Data**\n\n* Date return was submitted\n\n* Status of the return\n\n* Shipping data\n\n* Items returned\n\n* Return reasons\n\n* Return type - refund, exchange, store credit\n\n* Customer information\n\nDon’t see what you’re looking for? Follow a direct link back to your Loop portal for deeper insights. Save your team time while creating a memorable, positive returns experience with the Loop integration for Zendesk.\n\nLearn more about how we handle your data in our [Privacy Notice](https://www.loopreturns.com/legal/privacy-notice/) and [Data Processing Addendum](https://www.loopreturns.com/legal/dpa/).","raw_installation_instructions":"To start using Loop with Zendesk, first ensure you have access to Loop’s Add-On: Integrations plan. Then:\n\n1. Install the app from the Zendesk Marketplace.\n\n2. Open the app’s settings in Zendesk and complete the OAuth authorization for the Loop merchant account you want this help desk tied to.\n\n3. Open a ticket sidebar where the app is enabled; returns load automatically for the requester’s email. Re-authorize from app settings if you change merchants.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://636871.apps.zdusercontent.com/636871/assets/1782329920-30ecc8262dde22eb3e942a21135fe046/logo-small.png","large_icon":"https://636871.apps.zdusercontent.com/636871/assets/1782329920-30ecc8262dde22eb3e942a21135fe046/logo.png","screenshots":["https://636871.apps.zdusercontent.com/636871/assets/1782329920-30ecc8262dde22eb3e942a21135fe046/screenshot-0.png","https://636871.apps.zdusercontent.com/636871/assets/1782329920-30ecc8262dde22eb3e942a21135fe046/screenshot-1.png","https://636871.apps.zdusercontent.com/636871/assets/1782329920-30ecc8262dde22eb3e942a21135fe046/screenshot-2.png"],"installation_count":153},{"id":637959,"name":"Appbot","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1706418,"app_id":637959,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-06T04:05:23Z","updated_at":"2021-12-06T04:05:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2602,"entity_id":637959,"app_id":637959,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-06T04:05:24.000Z","updated_at":"2021-12-06T04:05:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-06T04:05:22Z","updated_at":"2026-02-26T17:31:47Z","terms_conditions_url":null,"app_organization":{"id":661,"name":"Appbot","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[],"date_published":"2021-12-06T04:05:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://appbot.co/plans/"},"location_names":[],"last_update_time":"2026-02-26T17:31:43Z","owner_id":269519,"author_name":"Appbot","author_email":"support@appbot.co","author_url":"https://appbot.co","short_description":"Reply to Apple App Store and Google Play reviews to Zendesk, with Appbot.","long_description":"\u003ch3\u003eYour Zendesk App Store Review Integration to Close the Customer Feedback Loop\u003c/h3\u003e\n\n\u003cp\u003eAppbot integrates reviews from the Google Play, iOS, Amazon, Windows Store and Mac App stores with Zendesk to help you reply to customers faster.\u003c/p\u003e\n\n\u003ch3\u003eReply to iOS \u0026amp; Google Play reviews from Zendesk\u003c/h3\u003e\n\n\u003cp\u003eReply to iOS and Google Play reviews quickly and conveniently from Zendesk, using Appbot\u0026#39;s \u003ca href=\"https://support.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/\"\u003eReply In Zendesk\u003c/a\u003e feature. Once your app store accounts are linked to your Appbot account, Appbot will send your reply to the app stores for you and you\u0026#39;ll be able to see the whole conversation right in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eSimple pricing. The first 2 weeks are on us.\u003c/h3\u003e\n\n\u003cp\u003eFor more information on pricing, please visit \u003ca href=\"https://appbot.co/plans/\"\u003eappbot.co/plans\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eConnecting Appbot \u0026amp; Zendesk allows you to:\u003c/h4\u003e\n\n\u003cp\u003e✔️ Post some or all of your app reviews into your Zendesk\u003c/p\u003e\n\n\u003cp\u003e✔️ Reply to Google Play and iOS reviews natively within Zendesk\u003c/p\u003e\n\n\u003cp\u003e✔️ Identify \u0026amp; respond to the most important reviews first using tags automatically added by Appbot, like star rating or version\u003c/p\u003e\n\n\u003cp\u003e✔️ Use Zendesk triggers to automatically assign reviews to the right people in your team\u003c/p\u003e\n\n\u003ch4\u003eOutside Zendesk, your Appbot account also gives you:\u003c/h4\u003e\n\n\u003cp\u003e✔️ Advanced sentiment analysis of your app reviews to help you track how users feel about your app over time\u003c/p\u003e\n\n\u003cp\u003e✔️ Topics analysis tools to show you what themes are appearing in your reviews and help you to keep your roadmap relevant\u003c/p\u003e\n\n\u003cp\u003e✔️ Appbot is trusted by the world\u0026#39;s top app developers, and used by over 35% of top charting apps\u003c/p\u003e\n\n\u003cp\u003eLearn more about the Appbot Zendesk integration here \u003ca href=\"https://appbot.co/features/integrations/zendesk/\"\u003eappbot.co/features/integrations/zendesk\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAppbot takes your privacy seriously. Learn more by reading the \u003ca href=\"https://appbot.co/privacy/\"\u003eAppbot Privacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eIntegrate Appbot with Zendesk in just a few clicks!\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"http://https://vimeo.com/155922971\"\u003eWatch the installation video\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eInstallation Instructions:\u003c/h4\u003e\n\n\u003cp\u003eIf you are not already an Appbot user you\u0026#39;ll need to sign up at \u003ca href=\"http://appbot.co\"\u003eappbot.co\u003c/a\u003e. You\u0026#39;ll be automatically given a 14-day free trial of the Large plan.\u003c/p\u003e\n\n\u003cp\u003eThen follow these steps - it takes less than 5 minutes:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1\u003c/strong\u003e - After sign up you\u0026#39;ll be guided through the process of tracking your apps in your Appbot account\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2\u003c/strong\u003e - Navigate to the integrations page \u003ca href=\"https://app.appbot.co/integrations\"\u003eapp.appbot.co/integrations\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3\u003c/strong\u003e - Ensure the app you want to integrate is selected in the filter bar on the right\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4\u003c/strong\u003e - Add a new Zendesk integration\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5\u003c/strong\u003e - Follow the configuration instructions shown after creating the integration to link your integration token into Zendesk\u003c/p\u003e\n\n\u003cp\u003eRepeat the process for any other apps you want to manage through Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFor more detailed guide follow the instructions outlined in the Appbot Support Centre here: \u003ca href=\"https://support.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/\"\u003esupport.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHave a question or suggestion?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease contact us at \u003ca href=\"https://appbot.co/contact/\"\u003eappbot.co/contact\u003c/a\u003e or check out our FAQ section here: \u003ca href=\"https://support.appbot.co/section/faq/\"\u003esupport.appbot.co/section/faq\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Your Zendesk App Store Review Integration to Close the Customer Feedback Loop\n\nAppbot integrates reviews from the Google Play, iOS, Amazon, Windows Store and Mac App stores with Zendesk to help you reply to customers faster.\n\n### Reply to iOS \u0026 Google Play reviews from Zendesk\n\nReply to iOS and Google Play reviews quickly and conveniently from Zendesk, using Appbot's [Reply In Zendesk](https://support.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/) feature. Once your app store accounts are linked to your Appbot account, Appbot will send your reply to the app stores for you and you'll be able to see the whole conversation right in Zendesk.\n\n### Simple pricing. The first 2 weeks are on us.\n\nFor more information on pricing, please visit [appbot.co/plans](https://appbot.co/plans/)\n\n---\n\n#### Connecting Appbot \u0026 Zendesk allows you to:\n\n✔️ Post some or all of your app reviews into your Zendesk\n\n✔️ Reply to Google Play and iOS reviews natively within Zendesk\n\n✔️ Identify \u0026 respond to the most important reviews first using tags automatically added by Appbot, like star rating or version\n\n✔️ Use Zendesk triggers to automatically assign reviews to the right people in your team\n\n\n#### Outside Zendesk, your Appbot account also gives you:\n\n✔️ Advanced sentiment analysis of your app reviews to help you track how users feel about your app over time\n\n✔️ Topics analysis tools to show you what themes are appearing in your reviews and help you to keep your roadmap relevant\n\n✔️ Appbot is trusted by the world's top app developers, and used by over 35% of top charting apps\n\nLearn more about the Appbot Zendesk integration here [appbot.co/features/integrations/zendesk](https://appbot.co/features/integrations/zendesk/)\n\nAppbot takes your privacy seriously. Learn more by reading the [Appbot Privacy Policy](https://appbot.co/privacy/)\n","raw_installation_instructions":"### Integrate Appbot with Zendesk in just a few clicks!\n\n[Watch the installation video](http://https://vimeo.com/155922971)\n\n#### Installation Instructions:\n\nIf you are not already an Appbot user you'll need to sign up at [appbot.co](http://appbot.co). You'll be automatically given a 14-day free trial of the Large plan.\n\nThen follow these steps - it takes less than 5 minutes:\n\n**Step 1** - After sign up you'll be guided through the process of tracking your apps in your Appbot account\n\n**Step 2** - Navigate to the integrations page [app.appbot.co/integrations](https://app.appbot.co/integrations)\n\n**Step 3** - Ensure the app you want to integrate is selected in the filter bar on the right\n\n**Step 4** - Add a new Zendesk integration\n\n**Step 5** - Follow the configuration instructions shown after creating the integration to link your integration token into Zendesk\n\nRepeat the process for any other apps you want to manage through Zendesk.\n\nFor more detailed guide follow the instructions outlined in the Appbot Support Centre here: [support.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/](https://support.appbot.co/help-docs/replying-to-reviews-from-within-zendesk/)\n\n**Have a question or suggestion?**\n\nPlease contact us at [appbot.co/contact](https://appbot.co/contact/) or check out our FAQ section here: [support.appbot.co/section/faq](https://support.appbot.co/section/faq/)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://637959.apps.zdusercontent.com/637959/assets/1771981053-61d6bb4a785b597dc3126187cfaafad0/logo-small.png","large_icon":"https://637959.apps.zdusercontent.com/637959/assets/1771981053-61d6bb4a785b597dc3126187cfaafad0/logo.png","screenshots":["https://637959.apps.zdusercontent.com/637959/assets/1771981053-61d6bb4a785b597dc3126187cfaafad0/screenshot-0.png","https://637959.apps.zdusercontent.com/637959/assets/1771981053-61d6bb4a785b597dc3126187cfaafad0/screenshot-1.png","https://637959.apps.zdusercontent.com/637959/assets/1771981053-61d6bb4a785b597dc3126187cfaafad0/screenshot-2.png"],"installation_count":144},{"id":638164,"name":"Azure DevOps Integration Pro","state":"published","version":"5.0","framework_version":"2.0","parameters":[{"id":1706804,"app_id":638164,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-06T11:43:03Z","updated_at":"2021-12-06T11:43:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2603,"entity_id":638164,"app_id":638164,"amount":1499,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1K2WBOSH5BT4XclH6GlBoM5m","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1K2VCkSH5BT4XclH","cost_id":897,"cost_type":"CostStripe","active":true,"created_at":"2021-12-06T11:43:11.000Z","updated_at":"2021-12-06T11:43:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-12-06T11:43:03Z","updated_at":"2026-02-23T23:11:03Z","terms_conditions_url":null,"app_organization":{"id":5154,"name":"Azure DevOps Integration","email":"support@devopsintegtration.io","website":"https://www.devopsintegration.io","country_code":"IN","stripe_account_id":"acct_1K2VCkSH5BT4XclH","state":null},"locations":[3],"date_published":"2021-12-06T11:43:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-23T23:10:58Z","owner_id":269519,"author_name":"DevOps Integration","author_email":"support@devopsintegration.io","author_url":"https://devopsintegration.io","short_description":"Simple Azure DevOps integration between Zendesk - Azure DevOps. Create, Notify.","long_description":"\u003cp\u003eAzure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/Create_Work_Item.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. \u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/App.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e.  \u003c/p\u003e\n\n\u003cp\u003eZendesk - Azure DevOps integration app comes with a huge number of Premium features.  \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! \u003c/p\u003e\n\n\u003cp\u003eThe Zendesk - Azure DevOps app provides huge number of features in the app like \u003cstrong\u003eCreate New Work Item\u003c/strong\u003e, \u003cstrong\u003eLink Existing Work Item\u003c/strong\u003e, \u003cstrong\u003eNotify linked work items\u003c/strong\u003e, \u003cstrong\u003eView History of Work Item\u003c/strong\u003e, \u003cstrong\u003eConfigure App\u003c/strong\u003e and much more. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate New Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eCreate Work Item:\u003c/strong\u003e lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.    \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Link Existing Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Notify linked Work Items:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Work Item History:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e-Configure App:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Zendesk - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in pro version.\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWe value your privacy. Please review our Privacy Policy at \u003ca href=\"https://devopsintegration.io/privacy\"\u003ehttps://devopsintegration.io/privacy\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, please visit our website at \u003ca href=\"https://devopsintegration.io/azure-devops-integration\"\u003ehttps://devopsintegration.io/azure-devops-integration\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Apps link and you will see the DevOps Integration Azure DevOps App. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNow you will see the app to start displaying buttons like Create, Notify etc buttons in your app. \u003cimg src=\"https://devopsintegration.io/assets/img/apps/zendesk/App.png\" alt=\"\u0026#39;Zendesk Azure DevOps Integration.\" title=\"Zendesk Azure DevOps Integration App\"\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you can Create new Azure DevOps work item from Zendesk - Azure DevOps app and you can start notifying your Azure DevOps work items from the app. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, please visit our website at \u003ca href=\"https://devopsintegration.io/docs/zendesk-devops\"\u003ehttps://devopsintegration.io/docs/zendesk-devops\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"Azure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. \n\n !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/Create_Work_Item.png 'Zendesk Azure DevOps Integration App') They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. \n\n Zendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. \n\n Zendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/App.png 'Zendesk Azure DevOps Integration App').  \n\n Zendesk - Azure DevOps integration app comes with a huge number of Premium features.  \n\n The Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! \n\n The Zendesk - Azure DevOps app provides huge number of features in the app like **Create New Work Item**, **Link Existing Work Item**, **Notify linked work items**, **View History of Work Item**, **Configure App** and much more. \n\n **Create New Work Item:** \n\n The **Create Work Item:** lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.    \n\n **-Link Existing Work Item:** \n\n The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. \n\n **-Notify linked Work Items:** \n\n Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. \n\n **-Work Item History:** \n\n In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. \n\n **-Configure App:** \n\n In the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. \n\n *The Zendesk - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in pro version.*  \n\n **Privacy Policy:** \n\n We value your privacy. Please review our Privacy Policy at [https://devopsintegration.io/privacy](https://devopsintegration.io/privacy).  \n\n *For more information, please visit our website at [https://devopsintegration.io/azure-devops-integration](https://devopsintegration.io/azure-devops-integration)*","raw_installation_instructions":" \n\n 1. Click Install button to install the app to your Zendesk instance. \n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket. \n\n 3. Click on the Apps link and you will see the DevOps Integration Azure DevOps App. \n\n 4. Click on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.  \n\n  5. Now you will see the app to start displaying buttons like Create, Notify etc buttons in your app. !['Zendesk Azure DevOps Integration.](https://devopsintegration.io/assets/img/apps/zendesk/App.png 'Zendesk Azure DevOps Integration App').  \n\n 6. Now you can Create new Azure DevOps work item from Zendesk - Azure DevOps app and you can start notifying your Azure DevOps work items from the app. \n\n \n\n *For more information, please visit our website at [https://devopsintegration.io/docs/zendesk-devops](https://devopsintegration.io/docs/zendesk-devops)*","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://638164.apps.zdusercontent.com/638164/assets/1771577721-77bbdf5fd0b52cc3ecf1899f60a811e8/logo-small.png","large_icon":"https://638164.apps.zdusercontent.com/638164/assets/1771577721-77bbdf5fd0b52cc3ecf1899f60a811e8/logo.png","screenshots":["https://638164.apps.zdusercontent.com/638164/assets/1771577721-77bbdf5fd0b52cc3ecf1899f60a811e8/screenshot-0.png","https://638164.apps.zdusercontent.com/638164/assets/1771577721-77bbdf5fd0b52cc3ecf1899f60a811e8/screenshot-1.png","https://638164.apps.zdusercontent.com/638164/assets/1771577721-77bbdf5fd0b52cc3ecf1899f60a811e8/screenshot-2.png"],"installation_count":4},{"id":642608,"name":"Zisson Interact","state":"published","version":"4.0.2026.02.10","framework_version":"2.0","parameters":[{"id":1715159,"app_id":642608,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-10T00:50:44Z","updated_at":"2021-12-10T00:50:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2745919,"app_id":642608,"name":"defaultTicketStatus","kind":"text","required":false,"position":1,"created_at":"2023-11-16T17:02:01Z","updated_at":"2023-11-16T17:02:01Z","default_value":"new","secure":false,"scopes":null,"options":null},{"id":1715158,"app_id":642608,"name":"zissonInteractUrl","kind":"url","required":false,"position":2,"created_at":"2021-12-10T00:50:44Z","updated_at":"2023-11-16T17:02:01Z","default_value":"https://zissoninteract.com","secure":false,"scopes":null,"options":null},{"id":3505801,"app_id":642608,"name":"width","kind":"number","required":false,"position":3,"created_at":"2026-02-12T21:49:54Z","updated_at":"2026-02-12T21:49:54Z","default_value":"480","secure":false,"scopes":null,"options":null},{"id":3505802,"app_id":642608,"name":"height","kind":"number","required":false,"position":4,"created_at":"2026-02-12T21:49:54Z","updated_at":"2026-02-12T21:49:54Z","default_value":"800","secure":false,"scopes":null,"options":null}],"plans":[{"id":2607,"entity_id":642608,"app_id":642608,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-10T00:50:46.000Z","updated_at":"2021-12-10T00:50:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-10T00:50:43Z","updated_at":"2026-02-12T21:49:54Z","terms_conditions_url":null,"app_organization":{"id":5159,"name":"Zisson AS","email":"support@zisson.com","website":"https://zisson.com","country_code":"NO","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2021-12-10T00:50:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zisson.com/about-us/"},"location_names":["top_bar","background"],"last_update_time":"2026-02-12T21:49:48Z","owner_id":269519,"author_name":"Zisson Interact","author_email":"support@zisson.com","author_url":"https://zisson.com","short_description":"Zisson Interact CTI, IVR, ACD, Telephony, Softphone, Chat.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZisson integrated with Zendesk Support helps your agents deliver a more efficient and optimized experience for your customers.\u003cbr\u003e\nThis app includes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSoftphone\u003c/li\u003e\n\u003cli\u003eClick-to-Call/Dial-to-call\u003c/li\u003e\n\u003cli\u003eAgent status control\u003c/li\u003e\n\u003cli\u003eIntelligent routing\u003c/li\u003e\n\u003cli\u003eCaller authentication\u003c/li\u003e\n\u003cli\u003eTicket creation on Inbound/outbound calls\u003c/li\u003e\n\u003cli\u003eStatistics on inquiries\u003c/li\u003e\n\u003cli\u003eOutbound SMS\u003c/li\u003e\n\u003cli\u003eZisson IP PBX\u003c/li\u003e\n\u003cli\u003eLocal presence – agents can easily change the number displayed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach.\u003c/p\u003e\n\n\u003cp\u003eGet started today!\u003c/p\u003e\n\n\u003ch2\u003eAbout Zisson:Zisson is an innovative IT company with offices in Oslo and Stockholm. We develop and operate contact center and switchboard solutions. Zisson was established in 2007 with the ambition to simplify and improve communication between companies and end-customers. Our vision is simple - to be the preferred solution for all businesses with a professional customer journey approach! Our dedicated colleagues are crucial to achieving our goal, and our most defining value is that we are one team.\u003c/h2\u003e\n\n\u003cp\u003ePrivacy policy: https://leaddesk.com/privacy-statement/\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition\n\n\u003cul\u003e\n\u003cli\u003eLearn more at https://www.zendesk.com/pricing**\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou will need a valid Zisson Interact account.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e### Prerequisites\u003cbr\u003e\n\u003cstrong\u003eBefore you can install this app, you must activate custom objects.\u003c/strong\u003e\u003cbr\u003e\n1. Open Admin Center\u003cbr\u003e\n2. Objects and rules -\u0026gt; Custom objects -\u0026gt; Objects\u003cbr\u003e\n3. Press Activate\u003c/p\u003e\n\n\u003cp\u003eAgents must have rights to add, edit and delete users. (this is based on the agents\u0026#39; role in Zendesk)\u003c/p\u003e\n\n\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eOpen settings and check if you have the correct url. Please contact Zisson support (support@zisson.com) for details.\nThe app will be available in the navigation bar in the top right and admin page to the left, after you reload Zendesk Support.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the icon on the top right hand corner to open the agent application\u003c/li\u003e\n\u003cli\u003eType in your Zisson username and password or use Microsoft SSO\u003c/li\u003e\n\u003cli\u003eYou will now be able to see queues, but you need to log on a queue profile to receive calls.\u003c/li\u003e\n\u003cli\u003eYou are now ready to do a great job.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nZisson integrated with Zendesk Support helps your agents deliver a more efficient and optimized experience for your customers.\nThis app includes:\n\n- Softphone\n- Click-to-Call/Dial-to-call\n- Agent status control\n- Intelligent routing\n- Caller authentication\n- Ticket creation on Inbound/outbound calls\n- Statistics on inquiries\n- Outbound SMS\n- Zisson IP PBX\n- Local presence – agents can easily change the number displayed\n\nReinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach.\n\n Get started today!\n\n## About Zisson:Zisson is an innovative IT company with offices in Oslo and Stockholm. We develop and operate contact center and switchboard solutions. Zisson was established in 2007 with the ambition to simplify and improve communication between companies and end-customers. Our vision is simple - to be the preferred solution for all businesses with a professional customer journey approach! Our dedicated colleagues are crucial to achieving our goal, and our most defining value is that we are one team.\n\n\nPrivacy policy: https://leaddesk.com/privacy-statement/","raw_installation_instructions":"### Requirements\n- **Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition\n - Learn more at https://www.zendesk.com/pricing**\n- **You will need a valid Zisson Interact account.**\n\n ### Prerequisites\n**Before you can install this app, you must activate custom objects.**\n1. Open Admin Center\n2. Objects and rules -\u003e Custom objects -\u003e Objects\n3. Press Activate\n\n\nAgents must have rights to add, edit and delete users. (this is based on the agents' role in Zendesk)\n\n### How to install\n1. Install the app from Zendesk marketplace.\n2. Open settings and check if you have the correct url. Please contact Zisson support (support@zisson.com) for details.\nThe app will be available in the navigation bar in the top right and admin page to the left, after you reload Zendesk Support.\n\n\n### Getting started\n1. Click the icon on the top right hand corner to open the agent application\n2. Type in your Zisson username and password or use Microsoft SSO\n3. You will now be able to see queues, but you need to log on a queue profile to receive calls.\n4. You are now ready to do a great job.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://642608.apps.zdusercontent.com/642608/assets/1770732244-27d4773aa548a5b89231b2cb5a1e2542/logo-small.png","large_icon":"https://642608.apps.zdusercontent.com/642608/assets/1770732244-27d4773aa548a5b89231b2cb5a1e2542/logo.png","screenshots":["https://642608.apps.zdusercontent.com/642608/assets/1770732244-27d4773aa548a5b89231b2cb5a1e2542/screenshot-0.png","https://642608.apps.zdusercontent.com/642608/assets/1770732244-27d4773aa548a5b89231b2cb5a1e2542/screenshot-1.png","https://642608.apps.zdusercontent.com/642608/assets/1770732244-27d4773aa548a5b89231b2cb5a1e2542/screenshot-2.png"],"installation_count":6},{"id":644237,"name":"Azure DevOps by IdentifYou","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1717993,"app_id":644237,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-11T06:10:47Z","updated_at":"2021-12-11T06:10:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1717988,"app_id":644237,"name":"Zendeskurl","kind":"url","required":true,"position":1,"created_at":"2021-12-11T06:10:46Z","updated_at":"2021-12-11T06:10:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1717989,"app_id":644237,"name":"Zendeskemail","kind":"text","required":true,"position":2,"created_at":"2021-12-11T06:10:46Z","updated_at":"2021-12-11T06:10:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1717990,"app_id":644237,"name":"Zendesktoken","kind":"password","required":true,"position":3,"created_at":"2021-12-11T06:10:47Z","updated_at":"2024-03-19T20:47:48Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1717991,"app_id":644237,"name":"Azuredevopsurl","kind":"url","required":true,"position":4,"created_at":"2021-12-11T06:10:47Z","updated_at":"2021-12-11T06:10:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1717992,"app_id":644237,"name":"Azuredevopstoken","kind":"password","required":true,"position":5,"created_at":"2021-12-11T06:10:47Z","updated_at":"2024-03-19T20:47:48Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2608,"entity_id":644237,"app_id":644237,"amount":7500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1JxbvvSEEhFaw3zzDh7MROto","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Jt46ISEEhFaw3zz","cost_id":898,"cost_type":"CostStripe","active":true,"created_at":"2021-12-11T06:10:54.000Z","updated_at":"2021-12-11T06:10:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-12-11T06:10:44Z","updated_at":"2026-01-27T12:21:17Z","terms_conditions_url":null,"app_organization":{"id":5131,"name":"IdentifYou Technologies","email":"support@identifyyou.in","website":"https://identifyyou.in/","country_code":"IN","stripe_account_id":"acct_1Jt46ISEEhFaw3zz","state":null},"locations":[3],"date_published":"2024-03-20T16:27:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-03-20T16:26:07Z","owner_id":269519,"author_name":"Identifyyou Technology","author_email":"support@identifyyou.in","author_url":"https://identifyyou.in","short_description":"Integrate Azure DevOps seamlessly. Create, link, comment, and view work items.","long_description":"\u003cp\u003eThe Azure DevOps by IdentifYou app empowers agents within their Zendesk interface to seamlessly execute various actions such as creating work items, linking them, notifying linked work items, and viewing and adding logs.\u003c/p\u003e\n\n\u003cp\u003e###APP Overview: \u003c/p\u003e\n\n\u003cp\u003eThe mobile-friendly app comprises three main tabs/modals: \u003c/p\u003e\n\n\u003cp\u003e1.Home: \u003c/p\u003e\n\n\u003cp\u003eThis serves as the primary page within the Azure DevOps connector app, featuring essential buttons and displaying linked work item names for easy navigation between tabs/modals. The \u0026#39;Home\u0026#39; button allows users to refresh the app and return to the home tab from the link tab. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate Work Item: \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIn this tab/modal, users are presented with options to directly create work items of different types such as Epic, Task, and Issue. Additionally, selecting \u0026#39;More\u0026#39; allows users to choose from a dropdown list of work types specific to selected projects. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLink Work Item: \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis tab/modal enables agents to link existing Azure DevOps Work Items to the current Zendesk ticket. The Zendesk-Azure DevOps app supports the creation or linking of multiple work items to a single Zendesk ticket.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNotify Work Item: \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eHere, users can notify or create comments on all linked Azure DevOps work items associated with the current Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003eWork Item Log: \u003c/p\u003e\n\n\u003cp\u003eWithin this modal, users can access to the comment history specific to the current Zendesk ticket. Clicking on the \u0026#39;View\u0026#39; link in the front/home page directs users to this modal, where they can view details of the work item and its logs, as well as add new comments to it\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eEnter the Zendesk URL\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor example if your Zendesk URL is https://xyz.Zendesk.com  \u003c/p\u003e\n\n\u003cp\u003eZendesk Domain Name: https://xyz.Zendesk.com \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the email id used to log into your Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Zendesk API key as generated as mentioned in the below URL.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eReference link: https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your Azure DevOps account URL \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor example https://dev.azure.com/test \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter the Azure DevOps Personal Access token. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eReference link: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops\u0026amp;tabs=preview-page \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick on the Install button to install the app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app is ready to use on your Zendesk Tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Azure DevOps by IdentifYou app empowers agents within their Zendesk interface to seamlessly execute various actions such as creating work items, linking them, notifying linked work items, and viewing and adding logs.\n\n ###APP Overview: \n\nThe mobile-friendly app comprises three main tabs/modals: \n\n1.Home: \n\nThis serves as the primary page within the Azure DevOps connector app, featuring essential buttons and displaying linked work item names for easy navigation between tabs/modals. The 'Home' button allows users to refresh the app and return to the home tab from the link tab. \n\n2. Create Work Item: \n\nIn this tab/modal, users are presented with options to directly create work items of different types such as Epic, Task, and Issue. Additionally, selecting 'More' allows users to choose from a dropdown list of work types specific to selected projects. \n\n3. Link Work Item: \n\nThis tab/modal enables agents to link existing Azure DevOps Work Items to the current Zendesk ticket. The Zendesk-Azure DevOps app supports the creation or linking of multiple work items to a single Zendesk ticket.\n\n4. Notify Work Item: \n\nHere, users can notify or create comments on all linked Azure DevOps work items associated with the current Zendesk ticket. \n\nWork Item Log: \n\nWithin this modal, users can access to the comment history specific to the current Zendesk ticket. Clicking on the 'View' link in the front/home page directs users to this modal, where they can view details of the work item and its logs, as well as add new comments to it","raw_installation_instructions":"1. Enter the Zendesk URL\n\n For example if your Zendesk URL is https://xyz.Zendesk.com  \n\nZendesk Domain Name: https://xyz.Zendesk.com \n\n2. Enter the email id used to log into your Zendesk. \n\n3. Enter the Zendesk API key as generated as mentioned in the below URL.\n\nReference link: https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token \n\n4. Enter your Azure DevOps account URL \n\nFor example https://dev.azure.com/test \n\n5. Enter the Azure DevOps Personal Access token. \n\nReference link: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops\u0026tabs=preview-page \n\n6. Click on the Install button to install the app. \n\n7. The app is ready to use on your Zendesk Tickets.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://644237.apps.zdusercontent.com/644237/assets/1710937658-37dc56ba2e822056b5eaa798ed5bb790/logo-small.png","large_icon":"https://644237.apps.zdusercontent.com/644237/assets/1710937658-37dc56ba2e822056b5eaa798ed5bb790/logo.png","screenshots":["https://644237.apps.zdusercontent.com/644237/assets/1710937658-37dc56ba2e822056b5eaa798ed5bb790/screenshot-0.png","https://644237.apps.zdusercontent.com/644237/assets/1710937658-37dc56ba2e822056b5eaa798ed5bb790/screenshot-1.png","https://644237.apps.zdusercontent.com/644237/assets/1710937658-37dc56ba2e822056b5eaa798ed5bb790/screenshot-2.png"],"installation_count":0},{"id":651210,"name":"ZIS Playground","state":"published","version":"1.9.1","framework_version":"2.0","parameters":[{"id":1728837,"app_id":651210,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-16T00:06:53Z","updated_at":"2021-12-16T00:06:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2612,"entity_id":651210,"app_id":651210,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-16T00:06:55.000Z","updated_at":"2021-12-16T00:06:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-16T00:06:52Z","updated_at":"2025-04-04T00:07:35Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-02-20T21:54:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-12-03T22:26:58Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/651210/zis-playground?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Learn how to use ZIS","long_description":"\u003cp\u003eZIS Playground is a tool for developers, so you can quickly learn to use Zendesk Integration Services capabilities, resources, and syntax.\u003cbr\u003e\n* Try out ZIS features and syntax by writing ZIS Flows (business logic) and ZIS Actions (API wrappers)\u003cbr\u003e\n* Easily generate and store a Zendesk OAuth token in a ZIS Connection, which can be used to authenticate API requests to Zendesk products\u003cbr\u003e\n* Register external OAuth Clients, and use them to create OAuth tokens that can be used to authenticate API requests to those external systems\u003cbr\u003e\n* Test flows by providing a mock input JSON payload\u003cbr\u003e\n* View test outputs\u003c/p\u003e\n\n\u003cp\u003eZIS Playground walks you through the setup process and comes with a simple default Flow, so you can run your first test in just a couple of minutes.\u003c/p\u003e\n\n\u003cp\u003eZIS Playground is currently in open Beta:\u003cbr\u003e\n* You may encounter minor layout issues in the UI\u003cbr\u003e\n* ZIS Playground only supports OAuth-based Connections: it does not allow you to create Basic Auth, Bearer token, or API key based Connections\u003cbr\u003e\n* There is no UI to set, change, or delete user settings in ZIS Configs\u003cbr\u003e\n* There is no UI to set, change, or delete object relationships in ZIS Links\u003cbr\u003e\n* There is only one pen to work in: if you wish to work on several different Flows you will need to store the JSON externally\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or feedback, please reach out to us via the \u003ca href=\"https://support.zendesk.com/hc/en-us/community/topics/5217746960538-Zendesk-Beta-ZIS-Playground-App\"\u003eZendesk Community here\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the install button above to install the app. Once the ZIS Playground app has installed, open it and follow the directions to complete the setup.\u003cbr\u003e\nPlease note: we recommend using role or group restrictions to limit access to Admin users.  Agents are unlikely to get value from using the ZIS Playground.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"ZIS Playground is a tool for developers, so you can quickly learn to use Zendesk Integration Services capabilities, resources, and syntax.\n* Try out ZIS features and syntax by writing ZIS Flows (business logic) and ZIS Actions (API wrappers)\n* Easily generate and store a Zendesk OAuth token in a ZIS Connection, which can be used to authenticate API requests to Zendesk products\n* Register external OAuth Clients, and use them to create OAuth tokens that can be used to authenticate API requests to those external systems\n* Test flows by providing a mock input JSON payload\n* View test outputs\n\nZIS Playground walks you through the setup process and comes with a simple default Flow, so you can run your first test in just a couple of minutes.\n\nZIS Playground is currently in open Beta:\n* You may encounter minor layout issues in the UI\n* ZIS Playground only supports OAuth-based Connections: it does not allow you to create Basic Auth, Bearer token, or API key based Connections\n* There is no UI to set, change, or delete user settings in ZIS Configs\n* There is no UI to set, change, or delete object relationships in ZIS Links\n* There is only one pen to work in: if you wish to work on several different Flows you will need to store the JSON externally\n\nIf you have questions or feedback, please reach out to us via the [Zendesk Community here](https://support.zendesk.com/hc/en-us/community/topics/5217746960538-Zendesk-Beta-ZIS-Playground-App).\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Click the install button above to install the app. Once the ZIS Playground app has installed, open it and follow the directions to complete the setup.\nPlease note: we recommend using role or group restrictions to limit access to Admin users.  Agents are unlikely to get value from using the ZIS Playground.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://651210.apps.zdusercontent.com/651210/assets/1733192618-f8ebb8df60d6d49da7ca562f29b81be6/logo-small.png","large_icon":"https://651210.apps.zdusercontent.com/651210/assets/1733192618-f8ebb8df60d6d49da7ca562f29b81be6/logo.png","screenshots":["https://651210.apps.zdusercontent.com/651210/assets/1733192618-f8ebb8df60d6d49da7ca562f29b81be6/screenshot-0.png","https://651210.apps.zdusercontent.com/651210/assets/1733192618-f8ebb8df60d6d49da7ca562f29b81be6/screenshot-1.png","https://651210.apps.zdusercontent.com/651210/assets/1733192618-f8ebb8df60d6d49da7ca562f29b81be6/screenshot-2.png"],"installation_count":292},{"id":659529,"name":"Savio","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1742767,"app_id":659529,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-20T23:32:09Z","updated_at":"2021-12-20T23:32:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1742766,"app_id":659529,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-12-20T23:32:08Z","updated_at":"2026-04-29T21:53:34Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":2614,"entity_id":659529,"app_id":659529,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-20T23:32:11.000Z","updated_at":"2021-12-20T23:32:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-20T23:32:08Z","updated_at":"2026-04-29T21:53:34Z","terms_conditions_url":"https://www.savio.io/terms/","app_organization":{"id":4138,"name":"Savio","email":"help@savio.io","website":"https://www.savio.io","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2021-12-20T23:32:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.savio.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-29T21:53:29Z","owner_id":269519,"author_name":"Savio","author_email":"help@savio.io","author_url":"https://www.savio.io","short_description":"Track customer feature requests.","long_description":"\u003cp\u003eSavio is a B2B SaaS product feedback management tool that helps product teams centralize, organize, and prioritize customer feedback to build better products.\u003c/p\u003e\n\n\u003cp\u003eThe Savio for Zendesk app seamlessly connects your Zendesk Support tickets with Savio\u0026#39;s feedback management system. Key features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSubmit customer feedback to Savio directly from Zendesk tickets without switching apps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically link feedback to the original ticket and requesting customer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGroup related feedback into feature requests to identify patterns and trends.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSegment feedback by customer attributes (plan, MRR, company size) to prioritize for key segments.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClose the loop with customers in a few clicks when features ship.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Privacy: Savio only accesses ticket and user data necessary to create feedback records. We do not store full ticket contents. For details, see our Privacy Policy (https://www.savio.io/privacy/) and Data Processing Agreement (https://www.savio.io/data-processing-agreement/).\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLogin to your Savio Vault.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Integrations (top right corner)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnabled the Zendesk integration in Savio\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter enabling the integration select Configure Savio for Zendesk App\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy your access token\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Savio for Zendesk App\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste your access token into the Savio for Zendesk settings screen\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Savio is a B2B SaaS product feedback management tool that helps product teams centralize, organize, and prioritize customer feedback to build better products.\n\nThe Savio for Zendesk app seamlessly connects your Zendesk Support tickets with Savio's feedback management system. Key features:\n\n* Submit customer feedback to Savio directly from Zendesk tickets without switching apps.\n\n* Automatically link feedback to the original ticket and requesting customer.\n\n* Group related feedback into feature requests to identify patterns and trends.\n\n* Segment feedback by customer attributes (plan, MRR, company size) to prioritize for key segments.\n\n* Close the loop with customers in a few clicks when features ship.\n\nData Privacy: Savio only accesses ticket and user data necessary to create feedback records. We do not store full ticket contents. For details, see our Privacy Policy (https://www.savio.io/privacy/) and Data Processing Agreement (https://www.savio.io/data-processing-agreement/).","raw_installation_instructions":"* Login to your Savio Vault.\n\n* Navigate to Integrations (top right corner)\n\n* Enabled the Zendesk integration in Savio\n\n* After enabling the integration select Configure Savio for Zendesk App\n\n* Copy your access token\n\n* Install the Savio for Zendesk App\n\n* Paste your access token into the Savio for Zendesk settings screen","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://659529.apps.zdusercontent.com/659529/assets/1770246453-4c55315260b0e4f75d3822b992f2a8d4/logo-small.png","large_icon":"https://659529.apps.zdusercontent.com/659529/assets/1770246453-4c55315260b0e4f75d3822b992f2a8d4/logo.png","screenshots":["https://659529.apps.zdusercontent.com/659529/assets/1770246453-4c55315260b0e4f75d3822b992f2a8d4/screenshot-0.png","https://659529.apps.zdusercontent.com/659529/assets/1770246453-4c55315260b0e4f75d3822b992f2a8d4/screenshot-1.png","https://659529.apps.zdusercontent.com/659529/assets/1770246453-4c55315260b0e4f75d3822b992f2a8d4/screenshot-2.png"],"installation_count":11},{"id":663402,"name":"SIGNL4","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":1747478,"app_id":663402,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-22T16:28:56Z","updated_at":"2021-12-22T16:28:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1777754,"app_id":663402,"name":"team_id","kind":"text","required":true,"position":1,"created_at":"2022-01-06T18:24:25Z","updated_at":"2022-01-06T18:24:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2619,"entity_id":663402,"app_id":663402,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-22T16:28:58.000Z","updated_at":"2021-12-22T16:28:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-22T16:28:55Z","updated_at":"2026-01-27T18:18:19Z","terms_conditions_url":null,"app_organization":{"id":5170,"name":"SIGNL4","email":"success@signl4.com","website":"https://www.signl4.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3],"date_published":"2021-12-22T16:28:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.signl4.com/pricing/"},"location_names":["background","ticket_sidebar"],"last_update_time":"2022-01-20T20:43:30Z","owner_id":269519,"author_name":"SIGNL4","author_email":"success@signl4.com","author_url":"https://www.signl4.com","short_description":"Mobile Alerting and Incident Response","long_description":"\u003cp\u003eSIGNL4, Derdack\u0026#39;s SaaS solution, re-invents critical alerting, incident response and service dispatching for operating critical infrastructure 24/7. It addresses the needs of people working in areas where swift response matters. SIGNL4 is designed to automate and optimize ticket and incident response and has strong emphasis on mobility.\u003c/p\u003e\n\n\u003cp\u003eWhen critical systems fail or incidents happen, SIGNL4 bridges the \u0026#39;last mile\u0026#39; to your staff, engineers, IT on-call staff and workers \u0026#39;in the field\u0026#39;. It adds real-time mobile alerting to your Zendesk in no time. SIGNL4 notifies through persistent mobile push, SMS text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensure the right people are alerted at the right time.\u003c/p\u003e\n\n\u003cp\u003eSIGNL4 adds the following to Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDesigned for 24/7 operations of critical systems and services\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvides for high responsiveness in after-business hours support scenarios\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntuitive mobile app for incident and ticket alerting and response\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePersistent and trackable alert notifications by mobile push, voice calls and text\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically escalates alerts based on target response times\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScheduled and ad-hoc on-call duty and shift management\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAlert notifications to your entire team or team members on duty\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom sounds for your critical alerts on your smartphone\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitors, tracks and reports your hours spend on duty\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete audit trails of all notifications and response\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd much more\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents, and urgent service requests.\u003c/p\u003e\n\n\u003cp\u003eLearn more and sign up for a free trial at \u003ca href=\"https://www.signl4.com\"\u003ehttps://www.signl4.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eGet your \u003ca href=\"https://www.signl4.com\"\u003eSIGNL4\u003c/a\u003e account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd the SIGNL4 app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the configuration add your SIGNL4 team secret.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTest the app by creating a new ticket or by sending a manual alert.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis is it and now your SIGNL4 team will receive alerts whenever a new ticket is created in Zendesk.\u003c/p\u003e\n","raw_long_description":"SIGNL4, Derdack's SaaS solution, re-invents critical alerting, incident response and service dispatching for operating critical infrastructure 24/7. It addresses the needs of people working in areas where swift response matters. SIGNL4 is designed to automate and optimize ticket and incident response and has strong emphasis on mobility.\n\nWhen critical systems fail or incidents happen, SIGNL4 bridges the 'last mile' to your staff, engineers, IT on-call staff and workers 'in the field'. It adds real-time mobile alerting to your Zendesk in no time. SIGNL4 notifies through persistent mobile push, SMS text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensure the right people are alerted at the right time.\n\nSIGNL4 adds the following to Zendesk:\n\n- Designed for 24/7 operations of critical systems and services\n\n- Provides for high responsiveness in after-business hours support scenarios\n\n- Intuitive mobile app for incident and ticket alerting and response\n\n- Persistent and trackable alert notifications by mobile push, voice calls and text\n\n- Automatically escalates alerts based on target response times\n\n- Scheduled and ad-hoc on-call duty and shift management\n\n- Alert notifications to your entire team or team members on duty\n\n- Custom sounds for your critical alerts on your smartphone\n\n- Monitors, tracks and reports your hours spend on duty\n\n- Complete audit trails of all notifications and response\n\n- And much more\n\nSIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents, and urgent service requests.\n\nLearn more and sign up for a free trial at [https://www.signl4.com](https://www.signl4.com).","raw_installation_instructions":"1. Get your [SIGNL4](https://www.signl4.com) account.\n\n2. Add the SIGNL4 app from the Zendesk Marketplace.\n\n3. In the configuration add your SIGNL4 team secret.\n\n4. Test the app by creating a new ticket or by sending a manual alert.\n\nThis is it and now your SIGNL4 team will receive alerts whenever a new ticket is created in Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://663402.apps.zdusercontent.com/663402/assets/1642678864-696dc2e07ea491f2ee6eb7d56bd2a0f4/logo-small.png","large_icon":"https://663402.apps.zdusercontent.com/663402/assets/1642678864-696dc2e07ea491f2ee6eb7d56bd2a0f4/logo.png","screenshots":["https://663402.apps.zdusercontent.com/663402/assets/1642678864-696dc2e07ea491f2ee6eb7d56bd2a0f4/screenshot-0.png","https://663402.apps.zdusercontent.com/663402/assets/1642678864-696dc2e07ea491f2ee6eb7d56bd2a0f4/screenshot-1.png","https://663402.apps.zdusercontent.com/663402/assets/1642678864-696dc2e07ea491f2ee6eb7d56bd2a0f4/screenshot-2.png"],"installation_count":6},{"id":671573,"name":"Threat Sight","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":1756800,"app_id":671573,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-27T06:42:26Z","updated_at":"2021-12-27T06:42:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3614703,"app_id":671573,"name":"risk_assessment_mode","kind":"text","required":false,"position":1,"created_at":"2026-04-27T14:17:30Z","updated_at":"2026-04-27T14:17:30Z","default_value":"8-Factor: IP, Email, User Agent, Content, Geographic, Behavioral, Account, Activity","secure":false,"scopes":null,"options":null}],"plans":[{"id":2622,"entity_id":671573,"app_id":671573,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-12-27T06:42:28.000Z","updated_at":"2021-12-27T06:42:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-12-27T06:42:25Z","updated_at":"2026-04-27T14:17:30Z","terms_conditions_url":null,"app_organization":{"id":5174,"name":"jad7r","email":"jad7r@protonmail.com","website":"github.com/jad7r","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4,5,6,8],"date_published":"2021-12-27T06:42:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-04-27T14:17:26Z","owner_id":269519,"author_name":"JAD7R","author_email":"jad7r@protonmail.com","author_url":"https://github.com/jad7r","short_description":"Threat Intelligence for Zendesk Tickets.","long_description":"\u003cp\u003eThreat Sight provides real-time threat intelligence and risk assessment for Zendesk tickets. The app performs 8-factor analysis including IP threat detection, disposable email verification, user agent analysis, content scanning, geographic risk assessment, behavioral patterns, account age, and activity monitoring. It integrates multiple open-source threat intelligence feeds (Binary Defense, Emerging Threats, Feodo Tracker, Blocklist.de, Spamhaus DROP, Cisco Talos, SSL Blacklist) and provides weighted risk scores from SAFE to CRITICAL.\u003c/p\u003e\n\n\u003cp\u003eDATA PRIVACY: Ticket, user, email, and IP data from Zendesk is processed client-side in the browser for local risk assessment. Threat intelligence matching occurs locally using JavaScript. User preferences are stored in browser localStorage, scoped to your Zendesk instance. The app downloads public open-source threat intelligence feeds through Zendesk\u0026#39;s secure proxy and uses them for local matching. The app requires no API keys or credentials, implements no analytics or tracking, and transmits no telemetry data.\u003c/p\u003e\n\n\u003cp\u003eFor privacy questions contact: jad7r@protonmail.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eNo configuration is required.\u003c/li\u003e\n\u003cli\u003eOpen a ticket, user, organization, or chat sidebar. Threat Sight will display a local risk assessment using enabled public threat intelligence feeds.\u003c/li\u003e\n\u003cli\u003eOptional: expand IOC Sources to choose which feeds are used for matching.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Threat Sight provides real-time threat intelligence and risk assessment for Zendesk tickets. The app performs 8-factor analysis including IP threat detection, disposable email verification, user agent analysis, content scanning, geographic risk assessment, behavioral patterns, account age, and activity monitoring. It integrates multiple open-source threat intelligence feeds (Binary Defense, Emerging Threats, Feodo Tracker, Blocklist.de, Spamhaus DROP, Cisco Talos, SSL Blacklist) and provides weighted risk scores from SAFE to CRITICAL.\n\nDATA PRIVACY: Ticket, user, email, and IP data from Zendesk is processed client-side in the browser for local risk assessment. Threat intelligence matching occurs locally using JavaScript. User preferences are stored in browser localStorage, scoped to your Zendesk instance. The app downloads public open-source threat intelligence feeds through Zendesk's secure proxy and uses them for local matching. The app requires no API keys or credentials, implements no analytics or tracking, and transmits no telemetry data.\n\nFor privacy questions contact: jad7r@protonmail.com","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. No configuration is required.\n3. Open a ticket, user, organization, or chat sidebar. Threat Sight will display a local risk assessment using enabled public threat intelligence feeds.\n4. Optional: expand IOC Sources to choose which feeds are used for matching.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://671573.apps.zdusercontent.com/671573/assets/1777053877-0c78e6f7cd7f14ead6bdf71a1680e6ff/support/logo-small.png","large_icon":"https://671573.apps.zdusercontent.com/671573/assets/1777053877-0c78e6f7cd7f14ead6bdf71a1680e6ff/support/logo.png","screenshots":["https://671573.apps.zdusercontent.com/671573/assets/1777053877-0c78e6f7cd7f14ead6bdf71a1680e6ff/support/screenshot-0.png","https://671573.apps.zdusercontent.com/671573/assets/1777053877-0c78e6f7cd7f14ead6bdf71a1680e6ff/support/screenshot-1.png","https://671573.apps.zdusercontent.com/671573/assets/1777053877-0c78e6f7cd7f14ead6bdf71a1680e6ff/support/screenshot-2.png"],"installation_count":13},{"id":675876,"name":"Reach","state":"published","version":"2.2.4","framework_version":"2.0","parameters":[{"id":1762957,"app_id":675876,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-12-30T01:13:54Z","updated_at":"2021-12-30T01:13:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1762953,"app_id":675876,"name":"appId","kind":"text","required":true,"position":1,"created_at":"2021-12-30T01:13:53Z","updated_at":"2021-12-30T01:13:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1762954,"app_id":675876,"name":"jwt","kind":"text","required":true,"position":2,"created_at":"2021-12-30T01:13:53Z","updated_at":"2021-12-30T01:13:53Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2631,"entity_id":675876,"app_id":675876,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1K8ZDTEDDMFHbVrkYxiiDYhL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1K8X9ZEDDMFHbVrk","cost_id":906,"cost_type":"CostStripe","active":true,"created_at":"2021-12-30T01:13:56.000Z","updated_at":"2021-12-30T01:13:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2021-12-30T01:13:51Z","updated_at":"2025-07-10T16:51:03Z","terms_conditions_url":"https://reach-app.ca/terms-and-conditions.html","app_organization":{"id":5168,"name":"Reach","email":"support@reach-app.ca","website":"","country_code":"CA","stripe_account_id":"acct_1K8X9ZEDDMFHbVrk","state":null},"locations":[2,3],"date_published":"2021-12-30T01:13:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-07-10T16:50:59Z","owner_id":269519,"author_name":"Reach","author_email":"support@reach-app.ca","author_url":"https://reach-app.ca/","short_description":"Send WhatsApp notifications to your customers.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Reach App allows you to select one of your approved WhatsApp templates and send either a single notification or notifications in bulk using a CSV file.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited usage — no hidden fees.\u003c/li\u003e\n\u003cli\u003eSupports multiple WhatsApp numbers.\u003c/li\u003e\n\u003cli\u003eAvailable to all agents.\u003c/li\u003e\n\u003cli\u003eSend a single notification [1:1].\u003c/li\u003e\n\u003cli\u003eSend notifications in bulk to a list of contacts on a CSV file [1:many].\u003c/li\u003e\n\u003cli\u003eFollow-up after 24hrs with ticket sidebar application.\u003c/li\u003e\n\u003cli\u003eSimple setup - zero coding required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eLimitations\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app does not support templates with media headers of type audio or sticker.\u003c/li\u003e\n\u003cli\u003eThe number of notifications per CSV file is limited to 500.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGo to \u003ca href=\"https://reach-app.ca/\"\u003ereach-app.ca\u003c/a\u003e for more information on how to use the app.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePre-requisites\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou will need to have an active Sunshine Conversations license.\u003c/li\u003e\n\u003cli\u003eYou will need to have at least one approved WhatsApp template.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003cp\u003eClick the \u0026quot;Install\u0026quot; button.\u003c/p\u003e\n\n\u003ch2\u003eConfiguration\u003c/h2\u003e\n\n\u003cp\u003eBelow are the information you will need to configuration the app.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eApp ID\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eApp Token\u003c/strong\u003e: Follow the instructions on how to generate a JWT \u003ca href=\"https://reach-app.ca/setup\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you need any assistance, please reach out to us at \u003cstrong\u003esupport@reach-app.ca\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.**\n\nThe Reach App allows you to select one of your approved WhatsApp templates and send either a single notification or notifications in bulk using a CSV file.\n\n## Features\n- Unlimited usage — no hidden fees.\n- Supports multiple WhatsApp numbers.\n- Available to all agents.\n- Send a single notification [1:1].\n- Send notifications in bulk to a list of contacts on a CSV file [1:many].\n- Follow-up after 24hrs with ticket sidebar application.\n- Simple setup - zero coding required.\n\n\n## Limitations\n- The app does not support templates with media headers of type audio or sticker.\n- The number of notifications per CSV file is limited to 500.\n\nGo to [reach-app.ca](https://reach-app.ca/) for more information on how to use the app.","raw_installation_instructions":"## Pre-requisites\n\n - You will need to have an active Sunshine Conversations license.\n - You will need to have at least one approved WhatsApp template.\n\n## Installation\n\n Click the \"Install\" button.\n\n## Configuration\n \n Below are the information you will need to configuration the app.\n  \n - **App ID**\n - **App Token**: Follow the instructions on how to generate a JWT [here](https://reach-app.ca/setup).\n\nIf you need any assistance, please reach out to us at **support@reach-app.ca**.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://675876.apps.zdusercontent.com/675876/assets/1751937424-774623d94d4b80264013a6d983592e3b/logo-small.png","large_icon":"https://675876.apps.zdusercontent.com/675876/assets/1751937424-774623d94d4b80264013a6d983592e3b/logo.png","screenshots":["https://675876.apps.zdusercontent.com/675876/assets/1751937424-774623d94d4b80264013a6d983592e3b/screenshot-0.png","https://675876.apps.zdusercontent.com/675876/assets/1751937424-774623d94d4b80264013a6d983592e3b/screenshot-1.png","https://675876.apps.zdusercontent.com/675876/assets/1751937424-774623d94d4b80264013a6d983592e3b/screenshot-2.png"],"installation_count":19},{"id":694788,"name":"CallHippo","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1785140,"app_id":694788,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-01-11T07:11:13Z","updated_at":"2022-01-11T07:11:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2642,"entity_id":694788,"app_id":694788,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-01-11T07:11:15.000Z","updated_at":"2022-01-11T07:11:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-01-11T07:11:13Z","updated_at":"2026-01-28T06:26:33Z","terms_conditions_url":null,"app_organization":{"id":1683,"name":"CallHippo","email":"support@callhippo.com","website":"https://callhippo.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2022-01-11T07:11:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://callhippo.com/pricing/"},"location_names":["top_bar","background"],"last_update_time":"2022-01-27T18:20:20Z","owner_id":269519,"author_name":"CallHippo","author_email":"support@callhippo.com","author_url":"https://www.callhippo.com","short_description":"Make phone calls to your worldwide customers in Zendesk with CallHippo app.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eCallHippo is a VoIP based Virtual Phone System which allows startups and businesses to get Local \u0026amp; Toll Free numbers instantly from over 50+ countries around the world. With easy to use interface and robust backend architecture, any business can set up their phone system within less than 3 minutes. It allows teams to collaborate on calls and seamlessly share information among them, allowing managers to make data-driven strategies.\u003c/p\u003e\n\n\u003cp\u003e#Features:#\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/power-dialer/\"\u003ePower Dialer\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/advanced-call-distribution-system/\"\u003eAutomatic Call Distribution\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/interactive-voice-response-ivr-system/\"\u003eIVR\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/call-analytics/\"\u003eAdvance Analytics\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/power-dialer/\"\u003eCall Monitoring\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/power-dialer/\"\u003eWarm Transfer\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/power-dialer/\"\u003eCall Recording\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://callhippo.com/power-dialer/\"\u003eSDAP - Patent Pending Technology\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCallHippo increases the productivity of your team and eliminates the complexities of setting up a Support Center.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePre-requirement:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCallHippo account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk account with admin\u0026#39;s permission.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e##Install CallHippo to Zendesk:##\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSign in as an administrator to your Zendesk, then click the Admin in the navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder Apps, select Marketplace, then find the CallHippo app and click the tile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the CallHippo app page, click Install in the upper-right corner. You will be presented with a web page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Continue. The app installs to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe CallHippo app icon shows at the top right hand corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the CallHippo app icon. The CallHippo login screen opens.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your CallHippo account email and password then click on login.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThat\u0026#39;s it, you can start calling from Zendesk by dialing a number, or directly clicking on the user\u0026#39;s phone number from Zendesk ticket detail page.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e##Connect Zendesk to Callhippo:##\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFrom the \u003ca href=\"https://web.callhippo.com\"\u003eCallHippo App\u003c/a\u003e navigate to the integrations on the CallHippo sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Zendesk and click on Connect button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk domain name and login credentials on respective steps, to complete integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCalls will now be logged into Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePlease refer \u003ca href=\"https://support.callhippo.com/support/solutions/articles/10000002973-how-to-integrate-callhippo-with-zendesk\"\u003eZendesk Setup Guide\u003c/a\u003e for detailed instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**.\n\n CallHippo is a VoIP based Virtual Phone System which allows startups and businesses to get Local \u0026 Toll Free numbers instantly from over 50+ countries around the world. With easy to use interface and robust backend architecture, any business can set up their phone system within less than 3 minutes. It allows teams to collaborate on calls and seamlessly share information among them, allowing managers to make data-driven strategies.\n\n #Features:#\n\n- [Power Dialer](https://callhippo.com/power-dialer/)\n\n- [Automatic Call Distribution](https://callhippo.com/advanced-call-distribution-system/)\n\n- [IVR](https://callhippo.com/interactive-voice-response-ivr-system/)\n\n- [Advance Analytics](https://callhippo.com/call-analytics/)\n\n- [Call Monitoring](https://callhippo.com/power-dialer/)\n\n- [Warm Transfer](https://callhippo.com/power-dialer/)\n\n- [Call Recording](https://callhippo.com/power-dialer/)\n\n- [SDAP - Patent Pending Technology](https://callhippo.com/power-dialer/)\n\nCallHippo increases the productivity of your team and eliminates the complexities of setting up a Support Center.","raw_installation_instructions":"##Pre-requirement:##\n\n1. CallHippo account.\n\n2. Zendesk account with admin's permission.\n\n ##Install CallHippo to Zendesk:##\n\n- Sign in as an administrator to your Zendesk, then click the Admin in the navigation bar.\n\n- Under Apps, select Marketplace, then find the CallHippo app and click the tile.\n\n- On the CallHippo app page, click Install in the upper-right corner. You will be presented with a web page.\n\n- The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.\n\n- Click Continue. The app installs to your Zendesk account.\n\n- The CallHippo app icon shows at the top right hand corner.\n\n- Click the CallHippo app icon. The CallHippo login screen opens.\n\n- Enter your CallHippo account email and password then click on login.\n\n- That's it, you can start calling from Zendesk by dialing a number, or directly clicking on the user's phone number from Zendesk ticket detail page.\n\n ##Connect Zendesk to Callhippo:##\n\n- From the [CallHippo App](https://web.callhippo.com) navigate to the integrations on the CallHippo sidebar.\n\n- Search for Zendesk and click on Connect button.\n\n- Enter your Zendesk domain name and login credentials on respective steps, to complete integration.\n\n- Calls will now be logged into Zendesk.\n\n- Please refer [Zendesk Setup Guide](https://support.callhippo.com/support/solutions/articles/10000002973-how-to-integrate-callhippo-with-zendesk) for detailed instructions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://694788.apps.zdusercontent.com/694788/assets/1643263282-6208a055d2a77b7ace2e7543b3cd0325/logo-small.png","large_icon":"https://694788.apps.zdusercontent.com/694788/assets/1643263282-6208a055d2a77b7ace2e7543b3cd0325/logo.png","screenshots":["https://694788.apps.zdusercontent.com/694788/assets/1643263282-6208a055d2a77b7ace2e7543b3cd0325/screenshot-0.png","https://694788.apps.zdusercontent.com/694788/assets/1643263282-6208a055d2a77b7ace2e7543b3cd0325/screenshot-1.png","https://694788.apps.zdusercontent.com/694788/assets/1643263282-6208a055d2a77b7ace2e7543b3cd0325/screenshot-2.png"],"installation_count":7},{"id":699564,"name":"Platform Governance for Salesforce","state":"published","version":"1.5.1","framework_version":"2.0","parameters":[{"id":1791403,"app_id":699564,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-01-14T15:54:07Z","updated_at":"2022-01-14T15:54:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1791397,"app_id":699564,"name":"consumeri","kind":"text","required":true,"position":1,"created_at":"2022-01-14T15:54:05Z","updated_at":"2022-01-14T15:54:05Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1791398,"app_id":699564,"name":"consumers","kind":"text","required":true,"position":2,"created_at":"2022-01-14T15:54:06Z","updated_at":"2022-01-14T15:54:06Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1791399,"app_id":699564,"name":"IsSandbox","kind":"checkbox","required":false,"position":3,"created_at":"2022-01-14T15:54:06Z","updated_at":"2022-01-14T15:54:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1791400,"app_id":699564,"name":"requestApproveGroups","kind":"hidden","required":false,"position":4,"created_at":"2022-01-14T15:54:06Z","updated_at":"2022-01-14T15:54:06Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":1791401,"app_id":699564,"name":"approveGroups","kind":"hidden","required":false,"position":5,"created_at":"2022-01-14T15:54:06Z","updated_at":"2022-01-14T15:54:06Z","default_value":"null","secure":false,"scopes":null,"options":null},{"id":1791402,"app_id":699564,"name":"approvalProcess","kind":"hidden","required":false,"position":6,"created_at":"2022-01-14T15:54:06Z","updated_at":"2022-01-14T15:54:06Z","default_value":"null","secure":false,"scopes":null,"options":null}],"plans":[{"id":2647,"entity_id":699564,"app_id":699564,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-01-14T15:54:08.000Z","updated_at":"2022-01-14T15:54:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-01-14T15:54:04Z","updated_at":"2026-05-22T15:13:36Z","terms_conditions_url":null,"app_organization":{"id":4678,"name":"Netwrix","email":"valerie.callahan@netwrix.com","website":"https://www.netwrix.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2022-01-14T15:54:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.netwrix.com/salesforce-platform-governance.html"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-05-22T15:13:27Z","owner_id":269519,"author_name":"Platform Governance for Salesforce","author_email":"sp.support@netwrix.com","author_url":"https://www.netwrix.com/support.html","short_description":"Customers push Zendesk tickets into a Salesforce Netwrix Change Request.","long_description":"\u003cp\u003eNetwrix Platform Governance makes heavily customized enterprise software easier to manage, with industry-leading, award-winning tools for system documentation, change management, deployment and compliance. With it, everything from changing a customization to preparing for an audit can be simple and stress-free.\u003c/p\u003e\n\n\u003ch2\u003eKey features:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe tool has three settings that allows for approvals to be done in Zendesk, approvals to be done in Salesforce or for approvals to be done by other apps in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWith the group configuration can create approval groups that can separate requesters from approvers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets can be approved in Zendesk using our approval feature\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated reconciliation of tickets in Zendesk and changes in Salesforce\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to pull customizations into Zendesk as the scope of changes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated Impact Analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to synchronize with desired Salesforce account\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOur Netwrix Platform Governance integration for Zendesk helps customers to push Zendesk tickets into Salesforce as Netwrix Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and Security:\u003c/h2\u003e\n\n\u003cp\u003eBY INSTALLING OR OTHERWISE USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ ALL OF THE TERMS AND CONDITIONS OF THE \u003ca href=\"https://www.netwrix.com/eula.html\"\u003eNETWRIX CORPORATION END USER LICENSE AGREEMENT\u003c/a\u003e (EULA) AND ANY APPLICABLE PRODUCT-SPECIFIC RIDER IDENTIFIED IN YOUR ORDER (AS SUCH TERM IS DEFINED IN THE EULA), UNDERSTAND THEM, AND AGREE TO BE LEGALLY BOUND BY THEM.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Netwrix Platform Governance for Salesforce Integration, please follow the step-by-step instructions provided in our official documentation: https://docs.netwrix.com/docs/platgovsalesforce/integrations/zendeskintegration/zendesk_integration\u003c/p\u003e\n","raw_long_description":"Netwrix Platform Governance makes heavily customized enterprise software easier to manage, with industry-leading, award-winning tools for system documentation, change management, deployment and compliance. With it, everything from changing a customization to preparing for an audit can be simple and stress-free.\n\n## Key features:\n\n1. The tool has three settings that allows for approvals to be done in Zendesk, approvals to be done in Salesforce or for approvals to be done by other apps in Zendesk\n\n2. With the group configuration can create approval groups that can separate requesters from approvers\n\n3. Tickets can be approved in Zendesk using our approval feature\n\n4. Automated reconciliation of tickets in Zendesk and changes in Salesforce\n\n5. Ability to pull customizations into Zendesk as the scope of changes\n\n6. Automated Impact Analysis\n\n7. Ability to synchronize with desired Salesforce account\n\nOur Netwrix Platform Governance integration for Zendesk helps customers to push Zendesk tickets into Salesforce as Netwrix Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.\n\n## Data Privacy and Security:\n\nBY INSTALLING OR OTHERWISE USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ ALL OF THE TERMS AND CONDITIONS OF THE [NETWRIX CORPORATION END USER LICENSE AGREEMENT](https://www.netwrix.com/eula.html) (EULA) AND ANY APPLICABLE PRODUCT-SPECIFIC RIDER IDENTIFIED IN YOUR ORDER (AS SUCH TERM IS DEFINED IN THE EULA), UNDERSTAND THEM, AND AGREE TO BE LEGALLY BOUND BY THEM.","raw_installation_instructions":"To install the Netwrix Platform Governance for Salesforce Integration, please follow the step-by-step instructions provided in our official documentation: https://docs.netwrix.com/docs/platgovsalesforce/integrations/zendeskintegration/zendesk_integration","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://699564.apps.zdusercontent.com/699564/assets/1777312693-56bc2fe4c2c2e9e2dabcbec715626ed9/logo-small.png","large_icon":"https://699564.apps.zdusercontent.com/699564/assets/1777312693-56bc2fe4c2c2e9e2dabcbec715626ed9/logo.png","screenshots":["https://699564.apps.zdusercontent.com/699564/assets/1777312693-56bc2fe4c2c2e9e2dabcbec715626ed9/screenshot-0.png","https://699564.apps.zdusercontent.com/699564/assets/1777312693-56bc2fe4c2c2e9e2dabcbec715626ed9/screenshot-1.png","https://699564.apps.zdusercontent.com/699564/assets/1777312693-56bc2fe4c2c2e9e2dabcbec715626ed9/screenshot-2.png"],"installation_count":1},{"id":723509,"name":"Airkit","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":1825335,"app_id":723509,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-02-01T00:20:27Z","updated_at":"2022-02-01T00:20:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2251521,"app_id":723509,"name":"apiUrl","kind":"text","required":false,"position":1,"created_at":"2022-11-17T19:29:19Z","updated_at":"2022-11-17T19:29:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1825334,"app_id":723509,"name":"height","kind":"number","required":false,"position":2,"created_at":"2022-02-01T00:20:27Z","updated_at":"2022-11-17T19:29:19Z","default_value":"120","secure":false,"scopes":null,"options":null}],"plans":[{"id":2660,"entity_id":723509,"app_id":723509,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-02-01T00:20:29.000Z","updated_at":"2022-02-01T00:20:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-02-01T00:20:25Z","updated_at":"2025-04-04T00:08:08Z","terms_conditions_url":null,"app_organization":{"id":3141,"name":"Airkit ","email":"support@airkit.com","website":"airkit.com ","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2022-04-20T18:36:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.airkit.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-11-29T22:42:31Z","owner_id":269519,"author_name":"Airkit Support","author_email":"support@airkit.com","author_url":"https://www.airkit.com","short_description":"Airkit's CX Automation lowers costs and drives revenue with self-service","long_description":"\u003cp\u003eExtend the power of your Zendesk investment and 2x your contact center efficiency by providing call deflection to digital self-service, digital appointment scheduling, automated enrollment, PCI-compliant payments, and more. Companies use Airkit to build and launch digital customer journeys 40x faster. By digitizing sales and customer care, companies unlock $MM in revenue, 2x connect rates, reduce AHT by 30-40%, all while boosting CSAT and customer retention. Trusted by Fortune 500.\u003c/p\u003e\n\n\u003cp\u003eThe Airkit difference:\u003cbr\u003e\n- \u003cstrong\u003eDrive customer action at the moment of intent\u003c/strong\u003e with personalized digital experiences.\u003cbr\u003e\n- \u003cstrong\u003ePowered by your existing systems.\u003c/strong\u003e Connect to anything - CRM, ERP, contact center, transaction systems, and more.\u003cbr\u003e\n- \u003cstrong\u003eOrchestrate end-to-end digital journeys across any channel -\u003c/strong\u003e SMS, voice, web, chat - that flow uninterrupted as customers swap across channels.\u003cbr\u003e\n- \u003cstrong\u003eFaster time to market.\u003c/strong\u003e Launch in weeks. vs. months. Airkit took the best digital experiences and converted them into powerful building blocks that snap quickly together and publish with 1-click. Build once, deploy anywhere. \u003cbr\u003e\n- \u003cstrong\u003eLower TCO with minimal technical debt.\u003c/strong\u003e No heavy professional services or engineering resources required. With Airkit, you don\u0026#39;t need to think about security, compliance, infrastructure, and maintenance. PCI-DSS, HIPAA, GDPR, SOC2 certified.\u003c/p\u003e\n\n\u003ch2\u003eDigital Deflection to Lower Cost to Serve\u003c/h2\u003e\n\n\u003cp\u003eSpeed up resolution with digital self-service for common requests, such as WISMO, FNOL, or account changes. Lower costs with channel swapping without losing context \u003c/p\u003e\n\n\u003ch3\u003eBusiness Benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e40% reduced cost to serve\u003c/li\u003e\n\u003cli\u003e2x call center efficiency\u003c/li\u003e\n\u003cli\u003e30-50% call deflection to self-service\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eDigital Scheduling to Improve Service Efficiency\u003c/h2\u003e\n\n\u003cp\u003eImprove connect rates by 2x with self-service scheduling and omnichannel reminders. Automate call scheduling to connect warm leads to sales for more conversion.\u003c/p\u003e\n\n\u003ch3\u003eBusiness Benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e2x connect rates\u003c/li\u003e\n\u003cli\u003e2x sales/service efficiency\u003c/li\u003e\n\u003cli\u003e50% digital intake for operational savings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAutomated Enrollment to Increase Revenue\u003c/h2\u003e\n\n\u003cp\u003eOnboard customers faster with digital self-service. Digitally collect customer information, documents, and payments. Trigger onboarding experiences from your systems.\u003c/p\u003e\n\n\u003ch3\u003eBusiness Benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e50% higher completion rates\u003c/li\u003e\n\u003cli\u003e3x faster time to revenue with fully automated, touchless experience\u003c/li\u003e\n\u003cli\u003e0% NIGO with reflexive, digital forms and omnichannel service\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAgent-Triggered Self-Service from Zendesk Console\u003c/h2\u003e\n\n\u003cp\u003eFor enterprises seeking relief from surging call center volumes, Airkit provides an agent toolbar to shorten call handling times by allowing digital experiences to be triggered from within a Zendesk console during a live call. The agent-triggered experiences can be used for authentication and secure collection of sensitive data such as signatures and payment.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install an Airkit Embed, you first need to create it on the Airkit Platform. Check out \u003ca href=\"https://www.airkit.com\"\u003eAirkit\u003c/a\u003e for details on creating embeds and getting an Airkit Account.\u003c/p\u003e\n\n\u003cp\u003eOnce you have created your Airkit App, published it and created an Embed, you can use the Embed Id and Org Id to put your App into a Zendesk flow. More details can be found on the (Airkit Support Site)[https://support.airkit.com/reference/zendesk].\u003c/p\u003e\n\n\u003cp\u003eThe height attribute determins how tall the embed is, width is defined by the container.\u003c/p\u003e\n","raw_long_description":"Extend the power of your Zendesk investment and 2x your contact center efficiency by providing call deflection to digital self-service, digital appointment scheduling, automated enrollment, PCI-compliant payments, and more. Companies use Airkit to build and launch digital customer journeys 40x faster. By digitizing sales and customer care, companies unlock $MM in revenue, 2x connect rates, reduce AHT by 30-40%, all while boosting CSAT and customer retention. Trusted by Fortune 500.\n\nThe Airkit difference:\n- **Drive customer action at the moment of intent** with personalized digital experiences.\n- **Powered by your existing systems.** Connect to anything - CRM, ERP, contact center, transaction systems, and more.\n- **Orchestrate end-to-end digital journeys across any channel -** SMS, voice, web, chat - that flow uninterrupted as customers swap across channels.\n- **Faster time to market.** Launch in weeks. vs. months. Airkit took the best digital experiences and converted them into powerful building blocks that snap quickly together and publish with 1-click. Build once, deploy anywhere. \n- **Lower TCO with minimal technical debt.** No heavy professional services or engineering resources required. With Airkit, you don't need to think about security, compliance, infrastructure, and maintenance. PCI-DSS, HIPAA, GDPR, SOC2 certified.\n\n## Digital Deflection to Lower Cost to Serve\nSpeed up resolution with digital self-service for common requests, such as WISMO, FNOL, or account changes. Lower costs with channel swapping without losing context \n\n### Business Benefits: \n- 40% reduced cost to serve\n- 2x call center efficiency\n- 30-50% call deflection to self-service\n\n## Digital Scheduling to Improve Service Efficiency\nImprove connect rates by 2x with self-service scheduling and omnichannel reminders. Automate call scheduling to connect warm leads to sales for more conversion.\n\n### Business Benefits: \n- 2x connect rates\n- 2x sales/service efficiency\n- 50% digital intake for operational savings\n\n## Automated Enrollment to Increase Revenue\nOnboard customers faster with digital self-service. Digitally collect customer information, documents, and payments. Trigger onboarding experiences from your systems.\n\n### Business Benefits: \n- 50% higher completion rates\n- 3x faster time to revenue with fully automated, touchless experience\n- 0% NIGO with reflexive, digital forms and omnichannel service\n\n## Agent-Triggered Self-Service from Zendesk Console\nFor enterprises seeking relief from surging call center volumes, Airkit provides an agent toolbar to shorten call handling times by allowing digital experiences to be triggered from within a Zendesk console during a live call. The agent-triggered experiences can be used for authentication and secure collection of sensitive data such as signatures and payment.","raw_installation_instructions":"To install an Airkit Embed, you first need to create it on the Airkit Platform. Check out [Airkit](https://www.airkit.com) for details on creating embeds and getting an Airkit Account.\n\nOnce you have created your Airkit App, published it and created an Embed, you can use the Embed Id and Org Id to put your App into a Zendesk flow. More details can be found on the (Airkit Support Site)[https://support.airkit.com/reference/zendesk].\n\nThe height attribute determins how tall the embed is, width is defined by the container.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://723509.apps.zdusercontent.com/723509/assets/1669746616-e8b4896804b1641c923756eb34732270/logo-small.png","large_icon":"https://723509.apps.zdusercontent.com/723509/assets/1669746616-e8b4896804b1641c923756eb34732270/logo.png","screenshots":["https://723509.apps.zdusercontent.com/723509/assets/1669746616-e8b4896804b1641c923756eb34732270/screenshot-0.png","https://723509.apps.zdusercontent.com/723509/assets/1669746616-e8b4896804b1641c923756eb34732270/screenshot-1.png","https://723509.apps.zdusercontent.com/723509/assets/1669746616-e8b4896804b1641c923756eb34732270/screenshot-2.png"],"installation_count":1},{"id":725231,"name":"Ortto","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-02-02T05:54:10Z","updated_at":"2026-04-16T00:03:58Z","terms_conditions_url":null,"app_organization":{"id":5162,"name":"Ortto","email":"help@ortto.com","website":"https://ortto.com/","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2022-02-02T05:54:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ortto.com/pricing/"},"location_names":[],"last_update_time":"2022-05-03T15:45:14Z","owner_id":269519,"author_name":"Ortto Support","author_email":"help@ortto.com","author_url":"https://ortto.com/","short_description":"Grow your brand faster with a unified customer journey platform designed.","long_description":"\u003cp\u003eOrtto is the unified customer journey platform for online business. Ortto empowers brands to grow, by enabling them to understand and make meaningful connections with their audiences at every step of the customer journey — creating easier, clearer, more rewarding experiences.\u003c/p\u003e\n\n\u003cp\u003eWith Ortto you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUnify your customer data - use no-code integrations to unlock data from marketing, finance, support, sales, and product into a single customer profile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTarget the right people - use powerful segmentation to target audiences based on any combination of demographic, firmographic, behavioral, event-based and transactional data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend the right message at the right time - connect with your audiences across the entire customer journey with hyper-personalized omnichannel experiences. It’s intelligent automation that feels human.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnalyze - empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhen you integrate Ortto with Zendesk, you’ll be able to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSee a single view of your customer. Combine all business tech stack data from all departments in a single customer profile, including marketing, sales, support, product and financial data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnderstand engagement. See how engaged your customers are by using engagement scores. You’ll be able to define a custom engagement model that aligns with your business goals.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTake action when there is a change in engagement. Trigger automated re-engagement messages when a user engagement drops below a level you’d like to see. If engagement lifts, you can connect with customers automatically to ask for reviews.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate custom activities. Track important behaviours and automate follow up actions, report on them or utilise these in your engagement model.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnderstand how your CS interactions impact customer retention, expansion, repeat business, churn and revenue. Report across multiple objects in the CDP. You’ll be able to see if a support interaction leads to higher sales or increased adoption.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse this data to personalise your marketing interactions and target your highest value audiences.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate journeys to automate repetitive tasks. Set up Slack notifications, or send emails when a ticket is created, status changes, or a priority is updated.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGather feedback. Implement pop ups for CSAT or NPS, trigger emails to alert your team when a response is received. Floor up on negative feedback, ask for an online review if the feedback is positive.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate dashboards and reports using all the data from Zendesk and the CDP combined to track performance and report the impact of support to your business outcomes.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith this integration Ortto will create a Zendesk schema in your CDP. You will see your customer data, assignee and requester information alongside fields such as ticket id, status, priority, type, satisfaction and more.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eIntegrating Zendesk with Ortto\u003c/h1\u003e\n\n\u003cp\u003eYou can integrate Zendesk with Ortto either:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eby signing up with a new Ortto account, or\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eusing an existing Ortto account\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSigning up with a new Ortto account\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAccess the \u003ca href=\"https://ortto.app/signup?ds=zendesk\"\u003eOrtto sign-up page\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the Ortto sign-up process to create and configure your Ortto account, as well as its \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e steps. If you are prompted to \u003cstrong\u003eAllow Ortto to access your Zendesk account\u003c/strong\u003e, click \u003cstrong\u003eAllow\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter Ortto has started syncing (or synced) your Zendesk data, complete the remaining Ortto account setup processes.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eLearn more about these processes in the \u003ca href=\"https://help.ortto.com/user/latest/getting-started/b2b-integrations/zendesk.html\"\u003eOrtto help documentation\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eUsing an existing Ortto account\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAccess the \u003ca href=\"https://ortto.app/u/select?ds=zendesk\"\u003eOrtto sign-in page\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf prompted to do so, sign in to Ortto.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Ortto \u003cstrong\u003eAccounts\u003c/strong\u003e page, choose the Ortto account to connect with Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e steps. If you are prompted to \u003cstrong\u003eAllow Ortto to access your Zendesk account\u003c/strong\u003e, click \u003cstrong\u003eAllow\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter Ortto has started syncing (or synced) your Zendesk data, your integration is complete.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eLearn more about this process in the \u003ca href=\"https://help.ortto.com/user/latest/data-sources/configuring-a-new-data-source/helpdesk/zendesk.html\"\u003eOrtto help documentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Ortto is the unified customer journey platform for online business. Ortto empowers brands to grow, by enabling them to understand and make meaningful connections with their audiences at every step of the customer journey — creating easier, clearer, more rewarding experiences.\n\nWith Ortto you can:\n\n* Unify your customer data - use no-code integrations to unlock data from marketing, finance, support, sales, and product into a single customer profile.\n\n* Target the right people - use powerful segmentation to target audiences based on any combination of demographic, firmographic, behavioral, event-based and transactional data.\n\n* Send the right message at the right time - connect with your audiences across the entire customer journey with hyper-personalized omnichannel experiences. It’s intelligent automation that feels human.\n\n* Analyze - empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.\n\nWhen you integrate Ortto with Zendesk, you’ll be able to:\n\n* See a single view of your customer. Combine all business tech stack data from all departments in a single customer profile, including marketing, sales, support, product and financial data.\n\n* Understand engagement. See how engaged your customers are by using engagement scores. You’ll be able to define a custom engagement model that aligns with your business goals.\n\n* Take action when there is a change in engagement. Trigger automated re-engagement messages when a user engagement drops below a level you’d like to see. If engagement lifts, you can connect with customers automatically to ask for reviews.\n\n* Create custom activities. Track important behaviours and automate follow up actions, report on them or utilise these in your engagement model.\n\n* Understand how your CS interactions impact customer retention, expansion, repeat business, churn and revenue. Report across multiple objects in the CDP. You’ll be able to see if a support interaction leads to higher sales or increased adoption.\n\n* Use this data to personalise your marketing interactions and target your highest value audiences.\n\n* Create journeys to automate repetitive tasks. Set up Slack notifications, or send emails when a ticket is created, status changes, or a priority is updated.\n\n* Gather feedback. Implement pop ups for CSAT or NPS, trigger emails to alert your team when a response is received. Floor up on negative feedback, ask for an online review if the feedback is positive.\n\n* Create dashboards and reports using all the data from Zendesk and the CDP combined to track performance and report the impact of support to your business outcomes.\n\nWith this integration Ortto will create a Zendesk schema in your CDP. You will see your customer data, assignee and requester information alongside fields such as ticket id, status, priority, type, satisfaction and more.","raw_installation_instructions":"# Integrating Zendesk with Ortto\n\nYou can integrate Zendesk with Ortto either:\n\n* by signing up with a new Ortto account, or\n\n* using an existing Ortto account\n\n## Signing up with a new Ortto account\n\n1. Access the [Ortto sign-up page](https://ortto.app/signup?ds=zendesk).\n\n2. Follow the Ortto sign-up process to create and configure your Ortto account, as well as its **Connect to Zendesk** steps. If you are prompted to **Allow Ortto to access your Zendesk account**, click **Allow**.\n\n3. After Ortto has started syncing (or synced) your Zendesk data, complete the remaining Ortto account setup processes.\n\nLearn more about these processes in the [Ortto help documentation](https://help.ortto.com/user/latest/getting-started/b2b-integrations/zendesk.html).\n\n## Using an existing Ortto account\n\n1. Access the [Ortto sign-in page](https://ortto.app/u/select?ds=zendesk).\n\n2. If prompted to do so, sign in to Ortto.\n\n3. On the Ortto **Accounts** page, choose the Ortto account to connect with Zendesk.\n\n4. Complete the **Connect to Zendesk** steps. If you are prompted to **Allow Ortto to access your Zendesk account**, click **Allow**.\n\n5. After Ortto has started syncing (or synced) your Zendesk data, your integration is complete.\n\nLearn more about this process in the [Ortto help documentation](https://help.ortto.com/user/latest/data-sources/configuring-a-new-data-source/helpdesk/zendesk.html).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://725231.apps.zdusercontent.com/725231/assets/1651562830-6f34ef902eea3637ef922aa1b76761b6/logo-small.png","large_icon":"https://725231.apps.zdusercontent.com/725231/assets/1651562830-6f34ef902eea3637ef922aa1b76761b6/logo.png","screenshots":["https://725231.apps.zdusercontent.com/725231/assets/1651562830-6f34ef902eea3637ef922aa1b76761b6/screenshot-0.png","https://725231.apps.zdusercontent.com/725231/assets/1651562830-6f34ef902eea3637ef922aa1b76761b6/screenshot-1.png","https://725231.apps.zdusercontent.com/725231/assets/1651562830-6f34ef902eea3637ef922aa1b76761b6/screenshot-2.png"],"installation_count":0},{"id":728879,"name":"Prenotare.app by Be-simple","state":"published","version":"2.10","framework_version":"2.0","parameters":[{"id":1835201,"app_id":728879,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-02-04T16:50:03Z","updated_at":"2022-02-04T16:50:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1859502,"app_id":728879,"name":"base_tenant_name","kind":"text","required":true,"position":1,"created_at":"2022-02-15T17:50:28Z","updated_at":"2022-02-15T17:50:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1859503,"app_id":728879,"name":"id_servizio_prenotazione","kind":"text","required":false,"position":2,"created_at":"2022-02-15T17:50:28Z","updated_at":"2022-02-15T17:50:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1966650,"app_id":728879,"name":"tag_fields","kind":"text","required":false,"position":3,"created_at":"2022-04-19T18:44:06Z","updated_at":"2022-04-19T18:44:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1835200,"app_id":728879,"name":"prenotazione_in_app","kind":"checkbox","required":false,"position":4,"created_at":"2022-02-04T16:50:02Z","updated_at":"2022-04-19T18:44:06Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":1966651,"app_id":728879,"name":"pagina_prenotazione_URL","kind":"text","required":false,"position":5,"created_at":"2022-04-19T18:44:06Z","updated_at":"2022-04-19T18:44:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1966652,"app_id":728879,"name":"sandbox","kind":"checkbox","required":false,"position":6,"created_at":"2022-04-19T18:44:06Z","updated_at":"2022-04-19T18:44:06Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2666,"entity_id":728879,"app_id":728879,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-02-04T16:50:05.000Z","updated_at":"2022-02-04T16:50:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-02-04T16:50:01Z","updated_at":"2025-04-04T00:08:09Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2022-02-04T16:50:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.be-simple.it/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-04-19T18:44:04Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"info@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Schedula i tuoi appuntamenti in Zendesk","long_description":"\u003ch4\u003e\u003cstrong\u003eCos’è\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003ePrenotare.app è un \u003cstrong\u003esistema di prenotazione online\u003c/strong\u003e realizzato da  \u003ca href=\"https://bit.ly/37MuvWI\"\u003eBe-Simple\u003c/a\u003e  che permette di \u003cstrong\u003eschedulare attività\u003c/strong\u003e (call, interventi, meeting, lezioni, etc.).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScaricando questa app per Zendesk\u003c/strong\u003e potrai \u003cstrong\u003eintegrare il sistema di prenotazione\u003c/strong\u003e che ti consentirà di \u003cstrong\u003elegare al ticket gli appuntamenti schedulati.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cimg src=\"https://bit.ly/3L7A7t2\" alt=\"img-descrizione00.png\"\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePrenotare.app mette anche a disposizione un \u003cstrong\u003ebackoffice\u003c/strong\u003e che ti consentirà di:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAggiungere la \u003cstrong\u003edisponibilità\u003c/strong\u003e ad appuntamenti di un collaboratore\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisualizzare\u003c/strong\u003e il calendario di un collaboratore selezionato\u003c/li\u003e\n\u003cli\u003eSegnare la \u003cstrong\u003epresenza\u003c/strong\u003e ad un appuntamento.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eCome fare?\u003c/strong\u003e\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScarica\u003c/strong\u003e l’app Prenotare.app per Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigurala\u003c/strong\u003e su Zendesk Support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCrea i tuoi appuntamenti\u003c/strong\u003e in maniera semplice e veloce!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePer maggiori dettagli sulle modalità di configurazione e installazione consulta la sezione \u003cstrong\u003e\u0026#39;How to install\u0026#39;\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eFunzionalità e utilizzo\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Aggiungi la prenotazione al ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTramite bottone, sul lato destro del ticket aperto, puoi \u003cstrong\u003eaggiungere\u003c/strong\u003e una prenotazione collegata a quel ticket:\u003cimg src=\"https://bit.ly/36qiS7F\" alt=\"img-descrizionea.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Seleziona le opzioni per prenotare uno slot\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeleziona uno slot\u003c/strong\u003e concordato con il cliente per prenotargli un appuntamento:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://bit.ly/3L8F5pt\" alt=\"img-descrizioneb.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLe opzioni selezionabili cambiano a seconda del \u003cstrong\u003eRUOLO\u003c/strong\u003e assegnato all’operatore che utilizza l’app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Vedi il riepilogo della prenotazione sul ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUna volta \u003cstrong\u003econfermata\u003c/strong\u003e la prenotazione, la finestra del ticket si \u003cstrong\u003eaggiorna automaticamente\u003c/strong\u003e con:\u003c/p\u003e\n\n\u003cp\u003eA. Un \u003cstrong\u003ePROMEMORIA\u003c/strong\u003e sul lato destro del ticket, con la possibilità di \u003cstrong\u003e\u003cem\u003emodificare\u003c/em\u003e\u003c/strong\u003e o \u003cstrong\u003e\u003cem\u003eannullare\u003c/em\u003e\u003c/strong\u003e l’appuntamento\u003c/p\u003e\n\n\u003cp\u003eB. Una \u003cstrong\u003eNOTA INTERNA\u003c/strong\u003e nella cronologia del ticket, per tracciare la prenotazione\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://bit.ly/3D77fhE\" alt=\"img-descrizionec.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Modifica la prenotazione\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eModifica la prenotazione cliccando sull’apposito bottone; la finestra del ticket si \u003cstrong\u003eaggiorna\u003c/strong\u003e in automatico con i \u003cstrong\u003enuovi dettagli della prenotazione\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://bit.ly/3unCukD\" alt=\"img-descrizioned.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. Annulla la prenotazione\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnnulla\u003c/strong\u003e la tua prenotazione in qualsiasi momento tramite l\u0026#39;apposito bottone:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://bit.ly/3tzT7dE\" alt=\"img-descrizionee.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003eApp creata da  \u003ca href=\"https://bit.ly/3tAw2Ys\"\u003eBe-Simple\u003c/a\u003e. Qualsiasi suggerimento o richiesta ci aiutano a migliorare, scrivici all’indirizzo  \u003ca href=\"mailto:info@be-simple.it\"\u003einfo@be-simple.it\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eAltre app da Be-Simple\u003c/strong\u003eAbbiamo sviluppato altre app interessanti da integrare a Zendesk. Vieni a trovarci  \u003ca href=\"https://bit.ly/3wD608O\"\u003esul Marketplace\u003c/a\u003e!\u003c/h4\u003e\n","installation_instructions":"\u003cp\u003ePer utilizzare Prenotare.app per Zendesk è necessario un \u003cstrong\u003eaccount Prenotare.app\u003c/strong\u003e e l\u0026#39;\u003cstrong\u003eintegrazione\u003c/strong\u003e con Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eSe non hai ancora un account su Prenotare.app, contattaci scrivendo a \u003ca href=\"mailto:sales@be-simple.it\"\u003esales@be-simple.it\u003c/a\u003e: creeremo il tuo account e configureremo la tua soluzione Prenotare.app personalizzata.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eCome installarla\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Scarica\u003c/strong\u003e l’app Prenotare.app per Zendesk\u003c/p\u003e\n\n\u003cp\u003eLa trovi nel marketplace al seguente link: \u003ca href=\"https://bit.ly/3tyN3Cq\"\u003ePrenotare.app by Be-simple\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Configurala\u003c/strong\u003e su Zendesk Support\u003c/p\u003e\n\n\u003cp\u003eIn fase di installazione vengono richiesti alcuni parametri da configurare. L\u0026#39;unico obbligatorio è il subdominio Prenotare.app che viene fornito in fase di creazione dell\u0026#39;account Prenotare.app.\u003c/p\u003e\n\n\u003cp\u003ePer tutti gli altri parametri verrai accuratamente assistito e seguito per configurare l\u0026#39;app in modo che si sposi al meglio con le tue esigenze.\u003c/p\u003e\n\n\u003cp\u003ePer esempio, l\u0026#39;app può essere configurata per la gestione della prenotazione direttamente in app, attraverso un calendario, oppure attraverso una finestra modale da poter implementare e disegnare su misura per ogni cliente.\u003c/p\u003e\n\n\u003cp\u003eÉ possibile inoltre definire un elenco di custom field del ticket Zendesk da riportare automaticamente come tag all\u0026#39;interno della prenotazione in Prenotare.app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Crea i tuoi appuntamenti\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDopo aver censito i collaboratori e averne definito le disponibilità attraverso l\u0026#39;area backoffice di Prenotare.app, è possibile fissare degli appuntamenti, interventi, call, direttamente da Zendesk attraverso l\u0026#39;app Prenotare.app.\u003c/p\u003e\n\n\u003cp\u003ePer maggiori dettagli sulle \u003cstrong\u003efunzionalità\u003c/strong\u003e consulta la sezione \u003cstrong\u003e\u0026#39;Description\u0026#39;\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eIl nostro team di supporto è sempre pronto a darti una mano per qualsiasi domanda tecnica: invia un\u0026#39;e-mail a \u003ca href=\"mailto:support@be-simple.it\"\u003esupport@be-simple.it\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"#### **Cos’è**\n\nPrenotare.app è un **sistema di prenotazione online** realizzato da  [Be-Simple](https://bit.ly/37MuvWI)  che permette di **schedulare attività** (call, interventi, meeting, lezioni, etc.).\n\n**Scaricando questa app per Zendesk** potrai **integrare il sistema di prenotazione** che ti consentirà di **legare al ticket gli appuntamenti schedulati.**\n\n**![img-descrizione00.png](https://bit.ly/3L7A7t2)**\n\nPrenotare.app mette anche a disposizione un **backoffice** che ti consentirà di:\n\n- Aggiungere la **disponibilità** ad appuntamenti di un collaboratore\n- **Visualizzare** il calendario di un collaboratore selezionato\n- Segnare la **presenza** ad un appuntamento.\n\n\n#### **Come fare?**\n\n1.  **Scarica** l’app Prenotare.app per Zendesk\n\n2.  **Configurala** su Zendesk Support\n\n3.  **Crea i tuoi appuntamenti** in maniera semplice e veloce!\n\n\nPer maggiori dettagli sulle modalità di configurazione e installazione consulta la sezione **'How to install'**.\n\n\n#### **Funzionalità e utilizzo**\n\n**1. Aggiungi la prenotazione al ticket**\n\nTramite bottone, sul lato destro del ticket aperto, puoi **aggiungere** una prenotazione collegata a quel ticket:![img-descrizionea.png](https://bit.ly/36qiS7F)\n\n\n**2. Seleziona le opzioni per prenotare uno slot**\n\n**Seleziona uno slot** concordato con il cliente per prenotargli un appuntamento:\n\n![img-descrizioneb.png](https://bit.ly/3L8F5pt)\n\nLe opzioni selezionabili cambiano a seconda del **RUOLO** assegnato all’operatore che utilizza l’app.\n\n\n**3. Vedi il riepilogo della prenotazione sul ticket**\n\nUna volta **confermata** la prenotazione, la finestra del ticket si **aggiorna automaticamente** con:\n\nA. Un **PROMEMORIA** sul lato destro del ticket, con la possibilità di **_modificare_** o **_annullare_** l’appuntamento\n\nB. Una **NOTA INTERNA** nella cronologia del ticket, per tracciare la prenotazione\n\n![img-descrizionec.png](https://bit.ly/3D77fhE)\n\n\n**4. Modifica la prenotazione**\n\nModifica la prenotazione cliccando sull’apposito bottone; la finestra del ticket si **aggiorna** in automatico con i **nuovi dettagli della prenotazione**.\n\n![img-descrizioned.png](https://bit.ly/3unCukD)\n\n\n**5. Annulla la prenotazione**\n\n**Annulla** la tua prenotazione in qualsiasi momento tramite l'apposito bottone:\n\n![img-descrizionee.png](https://bit.ly/3tzT7dE)\n\n\nApp creata da  [Be-Simple](https://bit.ly/3tAw2Ys). Qualsiasi suggerimento o richiesta ci aiutano a migliorare, scrivici all’indirizzo  [info@be-simple.it](mailto:info@be-simple.it).\n\n#### **Altre app da Be-Simple**Abbiamo sviluppato altre app interessanti da integrare a Zendesk. Vieni a trovarci  [sul Marketplace](https://bit.ly/3wD608O)!","raw_installation_instructions":"Per utilizzare Prenotare.app per Zendesk è necessario un **account Prenotare.app** e l'**integrazione** con Zendesk Support.\n\nSe non hai ancora un account su Prenotare.app, contattaci scrivendo a [sales@be-simple.it](mailto:sales@be-simple.it): creeremo il tuo account e configureremo la tua soluzione Prenotare.app personalizzata.\n\n\n#### **Come installarla**\n\n**1. Scarica** l’app Prenotare.app per Zendesk\n\nLa trovi nel marketplace al seguente link: [Prenotare.app by Be-simple](https://bit.ly/3tyN3Cq)\n\n**2. Configurala** su Zendesk Support\n\nIn fase di installazione vengono richiesti alcuni parametri da configurare. L'unico obbligatorio è il subdominio Prenotare.app che viene fornito in fase di creazione dell'account Prenotare.app.\n\nPer tutti gli altri parametri verrai accuratamente assistito e seguito per configurare l'app in modo che si sposi al meglio con le tue esigenze.\n\nPer esempio, l'app può essere configurata per la gestione della prenotazione direttamente in app, attraverso un calendario, oppure attraverso una finestra modale da poter implementare e disegnare su misura per ogni cliente.\n\nÉ possibile inoltre definire un elenco di custom field del ticket Zendesk da riportare automaticamente come tag all'interno della prenotazione in Prenotare.app.\n\n**3. Crea i tuoi appuntamenti**\n\nDopo aver censito i collaboratori e averne definito le disponibilità attraverso l'area backoffice di Prenotare.app, è possibile fissare degli appuntamenti, interventi, call, direttamente da Zendesk attraverso l'app Prenotare.app.\n\n\nPer maggiori dettagli sulle **funzionalità** consulta la sezione **'Description'**.\n\n\nIl nostro team di supporto è sempre pronto a darti una mano per qualsiasi domanda tecnica: invia un'e-mail a [support@be-simple.it](mailto:support@be-simple.it).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://728879.apps.zdusercontent.com/728879/assets/1650364537-c51ed6c467a13c8916cf5ab784467c19/logo-small.png","large_icon":"https://728879.apps.zdusercontent.com/728879/assets/1650364537-c51ed6c467a13c8916cf5ab784467c19/logo.png","screenshots":["https://728879.apps.zdusercontent.com/728879/assets/1650364537-c51ed6c467a13c8916cf5ab784467c19/screenshot-0.png","https://728879.apps.zdusercontent.com/728879/assets/1650364537-c51ed6c467a13c8916cf5ab784467c19/screenshot-1.png","https://728879.apps.zdusercontent.com/728879/assets/1650364537-c51ed6c467a13c8916cf5ab784467c19/screenshot-2.png"],"installation_count":0},{"id":729228,"name":"WeKall","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1835966,"app_id":729228,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-02-04T23:05:08Z","updated_at":"2022-02-04T23:05:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2667,"entity_id":729228,"app_id":729228,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-02-04T23:05:10.000Z","updated_at":"2022-02-04T23:05:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-02-04T23:05:07Z","updated_at":"2025-04-04T00:08:09Z","terms_conditions_url":"https://www.wekall.co/terminos-condiciones-wekall/","app_organization":{"id":5220,"name":"WE","email":"app@wekall.co","website":"https://www.wekall.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,3],"date_published":"2022-02-04T23:05:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://wekall.co/precios/"},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2022-02-22T23:02:28Z","owner_id":269519,"author_name":"WE","author_email":"app@wekall.co","author_url":"https://www.wekall.co","short_description":"¡Introducing WeKall! The business phone that integrates with your business","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e## Why choose Wekall + Zendesk? \u003c/p\u003e\n\n\u003cp\u003eWekall is a software factory obsessed with humanizing communications between businesses and customers; this is the reason why we have focussed our efforts on developing smarter telephony solutions. Our product incorporate PBX and Contact Centre features all in one easily to scale-up platform. We have developed features which allow better voice quality, data capturing and everything to improve the service level of our clients with their customers. \u003c/p\u003e\n\n\u003cp\u003eTo harness the full potential of Wekall as your voice solution for your Zendesk account, we have created a widget that will potentiate the management of calls and information directly  from the Zendesk interface.  Our solution offers 5 key features: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eManage calls directly from the Zendesk screen,  we improve your user experience, speeding up the process of managing (dialing, answering and ending) calls. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOur integration automatically creates tickets in your Zendesk account for existing and non existing contacts every time a call is received. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage (listen, play and stop) calls recordings directly on your Application section. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOur solution synchronizes the Wekall Contact Center Platform and Zendesk, allowing the user to categorize a call in Zendesk and automatically actualize the information in Wekall. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEvery call received or made with our widget on Zendesk platform,  is automatically registered on Wekall platform so the user can later check it out.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003cp\u003e1- We create the callid field in Administration \u0026gt; Organization fields. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://wekloud-recordings-local.s3.amazonaws.com/public/src/callerid_field_creation.gif\"\u003e\u003cimg src=\"CREATION\" alt=\"\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e2- We add the caller id assigned by the Contact Center Organizations \u0026gt; name_organization \u0026gt; Call ID \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://wekloud-recordings-local.s3.amazonaws.com/public/src/callerid_field_configuration.gif\"\u003e\u003cimg src=\"cg\" alt=\"\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e3- Ready. \u003c/p\u003e\n\n\u003cp\u003e### Any question? \u003c/p\u003e\n\n\u003cp\u003eRead our detailed guides on \u003ca href=\"https://support.wekall.co\" title=\"how to set up the Zendesk integration\"\u003ehow to set up the Zendesk integration\u003c/a\u003e and \u003ca href=\"https://support.wekall.co\" title=\"What can the WeKall-Zendesk integration do?\u0026#39;\"\u003eWhat can the WeKall-Zendesk integration do?\u003c/a\u003e or email us at ventas@wekall.co!\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing** \n\n ## Why choose Wekall + Zendesk? \n\n Wekall is a software factory obsessed with humanizing communications between businesses and customers; this is the reason why we have focussed our efforts on developing smarter telephony solutions. Our product incorporate PBX and Contact Centre features all in one easily to scale-up platform. We have developed features which allow better voice quality, data capturing and everything to improve the service level of our clients with their customers. \n\n To harness the full potential of Wekall as your voice solution for your Zendesk account, we have created a widget that will potentiate the management of calls and information directly  from the Zendesk interface.  Our solution offers 5 key features: \n\n - Manage calls directly from the Zendesk screen,  we improve your user experience, speeding up the process of managing (dialing, answering and ending) calls. \n\n - Our integration automatically creates tickets in your Zendesk account for existing and non existing contacts every time a call is received. \n\n - Manage (listen, play and stop) calls recordings directly on your Application section. \n\n - Our solution synchronizes the Wekall Contact Center Platform and Zendesk, allowing the user to categorize a call in Zendesk and automatically actualize the information in Wekall. \n\n - Every call received or made with our widget on Zendesk platform,  is automatically registered on Wekall platform so the user can later check it out.","raw_installation_instructions":"## Installation \n\n 1- We create the callid field in Administration \u003e Organization fields. \n\n [![](CREATION)](https://wekloud-recordings-local.s3.amazonaws.com/public/src/callerid_field_creation.gif) \n\n 2- We add the caller id assigned by the Contact Center Organizations \u003e name_organization \u003e Call ID \n\n [![](cg)](https://wekloud-recordings-local.s3.amazonaws.com/public/src/callerid_field_configuration.gif) \n\n 3- Ready. \n\n ### Any question? \n\n Read our detailed guides on [how to set up the Zendesk integration](https://support.wekall.co 'how to set up the Zendesk integration') and [What can the WeKall-Zendesk integration do?](https://support.wekall.co 'What can the WeKall-Zendesk integration do?'') or email us at 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Leveraging the latest conversational and generative AI technology, our Triage \u0026 Response Automation solution empowers brands to\n\n- Provide instant, 24/7 customer resolutions in 109 languages\n- Maximize productivity and minimize effort for support teams\n- Scale support capacity without scaling costs\n\n**What makes Ultimate different from other bot and automation providers?**\n\nOur seamless integration with Zendesk allows you to:\n\n- Retain all of your conversation data in Zendesk, not a third-party app\n-\n- Route and enrich Zendesk tickets\n-\n- Create smart escalations to human agents\n- Measure your bot's performance in Zendesk\n\nWe support custom integrations with your existing tech stack to:\n\n- Capture unique inputs like order numbers and tracking IDs to personalise each interaction\n- Provide your customers with real-time information from your data warehouse\n- Process API calls to enable end-to-end automation for workflows like returns and exchanges\n\nWith years of industry expertise:\n\n- We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology\n- Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution\n- We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant\n\nReady to start your automation journey?\n\nFind out your automation potential by scheduling a [**free consultation**](https://www.ultimate.ai/forms/contact?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplaceticket) with one of our AI Experts.","raw_installation_instructions":"Find out your automation potential by scheduling a [**free consultation**](https://www.ultimate.ai/forms/contact?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplaceticket) with one of our AI Experts.","visibility":"public","promoted":true,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://754131.apps.zdusercontent.com/754131/assets/1709118385-49acfc7e7432effa9eecc6591a5b486d/support/logo-small.png","large_icon":"https://754131.apps.zdusercontent.com/754131/assets/1709118385-49acfc7e7432effa9eecc6591a5b486d/support/logo.png","screenshots":["https://754131.apps.zdusercontent.com/754131/assets/1709118385-49acfc7e7432effa9eecc6591a5b486d/support/screenshot-0.png","https://754131.apps.zdusercontent.com/754131/assets/1709118385-49acfc7e7432effa9eecc6591a5b486d/support/screenshot-1.png","https://754131.apps.zdusercontent.com/754131/assets/1709118385-49acfc7e7432effa9eecc6591a5b486d/support/screenshot-2.png"],"installation_count":0},{"id":767198,"name":"Microsoft Teams for Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":8,"average":3,"count":{"5":2,"1":3,"3":2,"2":1,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":53,"name":"Video"}],"collections":[{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2022-03-03T06:17:34Z","updated_at":"2026-09-10T17:46:53Z","terms_conditions_url":null,"app_organization":{"id":5167,"name":"SoftServe Inc.","email":"ZendeskMSteamsIntegrationSupport@softserveinc.com","website":"https://www.softserveinc.com/en-us","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-06-30T23:10:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.microsoft.com/microsoft-teams/compare-microsoft-teams-options"},"location_names":[],"last_update_time":"2023-06-26T21:44:24Z","owner_id":269519,"author_name":"SoftServe inc.","author_email":"ZendeskMSteamsIntegrationSupport@softserveinc.com","author_url":"https://zendeskforteams.com/","short_description":"Boost team performance using the Zendesk for Microsoft Teams Integration","long_description":"\u003cp\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/Green_header_1.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eWith the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and  boost team performance\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView, create or update Zendesk tickets within Teams\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive real-time notifications on tickets within Teams\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeploy Answer Bot in Teams to enable self service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee a personalized view of ticket activity in Teams\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=pSRAvwLATzo\"\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/2_Demo_video.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSimplify support workflows and collaboration\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/1_create_ticket.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eStay up to date with current activity\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGet real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd internal notes and public replies, or update ticket fields\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/2_notifications.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eScale support with self-service\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eDeploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/3_Answer_bot.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eGain greater visibility of support activity\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSee personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport Zendesk ticket views for agents, organized by tabs\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/4_Views.gif\" alt=\"\"\u003e\u003ca href=\"https://zendeskforteams.com\"\u003e\u003cimg src=\"https://zendeskforteams.com/images/marketplace-listing/4_support_maintenance.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eMade in collaboration with Zendesk\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eThis integration is commissioned and funded by Zendesk and provided by SoftServe.\u003c/p\u003e\n\n\u003cp\u003eZendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.\u003c/p\u003e\n\n\u003cp\u003eSoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.\u003c/p\u003e\n\n\u003cp\u003ePlease contact SoftServe for any integration questions and support.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eSoftServe provides reliable ongoing customer support, following best practices and industry standards\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInfrastructure and cloud environment compliant with best security practices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApplication monitored 24/7/365\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e1 business day SLA for support responses\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eFeedback\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eWe’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. \u003ca href=\"https://zendeskinc.az1.qualtrics.com/jfe/form/SV_37YeGQNPH84Whhk\"\u003ePlease submit your feedback here.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eTo set up the integration, install the \u003ca href=\"https://appsource.microsoft.com/en-us/product/office/WA200003782?tab=Overview\"\u003e\u0026#39;Zendesk for Teams\u0026#39; app from the Microsoft marketplace.\u003c/a\u003e\u003c/h4\u003e\n\n\u003cp\u003eOnce the app is installed in your Microsoft Teams tenant you will need to provide permissions and connect to your Zendesk account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Microsoft Teams, click Chat, then click Zendesk. A welcome message is displayed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the bottom-left corner of the message, click Grant permissions. You will be redirected to the Azure AD consent page in your browser.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Accept. A “Permissions granted” page is displayed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo back to Microsoft Teams, select Chat, then select the Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the bottom-right corner of the message, click Connect subdomain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk subdomain, and then click Connect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the message displayed, check the subdomain that you entered is correct. Click Edit to revise your information, otherwise click Sign In.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Sign in dialog, enter your Zendesk admin credentials into the Email and Password fields, and then click Sign in. If the connection is successful you will see the ‘You´re all set’ message. We also advise you to install the app for all your Teams users to make it easy for your organization to start using the integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://zendeskforteams.com/installation-guide\"\u003eSee this installation guide\u003c/a\u003e for more details about how to install the integration.\u003c/p\u003e\n","raw_long_description":"![](https://zendeskforteams.com/images/marketplace-listing/Green_header_1.png)\n\n#### **With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and  boost team performance**\n\n- View, create or update Zendesk tickets within Teams\n\n- Receive real-time notifications on tickets within Teams\n\n- Deploy Answer Bot in Teams to enable self service\n\n- See a personalized view of ticket activity in Teams\n\n[![](https://zendeskforteams.com/images/marketplace-listing/2_Demo_video.png)](https://www.youtube.com/watch?v=pSRAvwLATzo)\n\n#### **Simplify support workflows and collaboration**\n\n- With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff\n\n![](https://zendeskforteams.com/images/marketplace-listing/1_create_ticket.gif)\n\n#### **Stay up to date with current activity**\n\n- Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM\n\n- Add internal notes and public replies, or update ticket fields\n\n![](https://zendeskforteams.com/images/marketplace-listing/2_notifications.gif)\n\n#### **Scale support with self-service**\n\n- Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue\n\n![](https://zendeskforteams.com/images/marketplace-listing/3_Answer_bot.gif)\n\n#### **Gain greater visibility of support activity**\n\n- See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users\n\n- Import Zendesk ticket views for agents, organized by tabs\n\n![](https://zendeskforteams.com/images/marketplace-listing/4_Views.gif)[![](https://zendeskforteams.com/images/marketplace-listing/4_support_maintenance.png)](https://zendeskforteams.com)\n\n#### **Made in collaboration with Zendesk**\n\nThis integration is commissioned and funded by Zendesk and provided by SoftServe.\n\nZendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.\n\n SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.\n\n Please contact SoftServe for any integration questions and support.\n\n####  **Security**\n\nSoftServe provides reliable ongoing customer support, following best practices and industry standards\n\n- Infrastructure and cloud environment compliant with best security practices\n\n- Application monitored 24/7/365\n\n- 1 business day SLA for support responses\n\n#### **Feedback**\n\n We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. [Please submit your feedback here.](https://zendeskinc.az1.qualtrics.com/jfe/form/SV_37YeGQNPH84Whhk)","raw_installation_instructions":"#### To set up the integration, install the ['Zendesk for Teams' app from the Microsoft marketplace.](https://appsource.microsoft.com/en-us/product/office/WA200003782?tab=Overview)\n\nOnce the app is installed in your Microsoft Teams tenant you will need to provide permissions and connect to your Zendesk account:\n\n1. In Microsoft Teams, click Chat, then click Zendesk. A welcome message is displayed.\n\n2. In the bottom-left corner of the message, click Grant permissions. You will be redirected to the Azure AD consent page in your browser.\n\n3. Click Accept. A “Permissions granted” page is displayed.\n\n4. Go back to Microsoft Teams, select Chat, then select the Zendesk app.\n\n5. In the bottom-right corner of the message, click Connect subdomain.\n\n6. Enter your Zendesk subdomain, and then click Connect.\n\n7. In the message displayed, check the subdomain that you entered is correct. Click Edit to revise your information, otherwise click Sign In.\n\n8. In the Sign in dialog, enter your Zendesk admin credentials into the Email and Password fields, and then click Sign in. If the connection is successful you will see the ‘You´re all set’ message. We also advise you to install the app for all your Teams users to make it easy for your organization to start using the integration.\n\n[See this installation guide](https://zendeskforteams.com/installation-guide) for more details about how to install the integration.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/logo-small.png","large_icon":"https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/logo.png","screenshots":["https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-0.png","https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-1.png","https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-2.png"],"installation_count":0},{"id":775703,"name":"Phedone","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1906618,"app_id":775703,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-03-08T10:53:05Z","updated_at":"2022-03-08T10:53:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2699,"entity_id":775703,"app_id":775703,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-03-08T10:53:08.000Z","updated_at":"2022-03-08T10:53:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-03-08T10:53:05Z","updated_at":"2025-04-04T00:08:14Z","terms_conditions_url":null,"app_organization":{"id":5259,"name":"Phedone","email":"support@phedone.com","website":"https://phedone.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2022-04-18T18:14:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://phedone.com/fr/pricing/"},"location_names":["nav_bar"],"last_update_time":"2022-04-18T18:03:36Z","owner_id":269519,"author_name":"Phedone","author_email":"support@phedone.com","author_url":"https://phedone.com","short_description":"AI based automation","long_description":"\u003cp\u003e\u003ca href=\"https://phedone.com/\"\u003e\u003cstrong\u003ePhedone\u003c/strong\u003e\u003c/a\u003e is an API based NLP solution that enables you to apply powerful models to incoming tickets leveraging Artificial Intelligence, automating prioritisation and routing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eImprove your support team efficiency, reduce bouncing and lower their reaction-time by automatically tagging incoming tickets with pre-made or custom made models (with our no-code builder, from your data).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse \u003cstrong\u003ePhedone auto-tagging\u003c/strong\u003e to automatically route your tickets to the proper agent/department with Zendesk routing rules\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake your support team more efficient by \u003cstrong\u003eautomatically extracting precious context informations\u003c/strong\u003e from tickets\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it Works\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePhedone leverage NLP Machine Learning models on demand and will fill your incoming ticket fields based on the results of the picked continuous analysis models such as products and touchpoints detection, priority, express review rating, summary, language detection and much more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick the Install button and follow the wizard, it requires a \u003ca href=\"https://phedone.com\"\u003ePhedone account\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eSimply click the install button, then follow the in-app installation wizard :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou will need a \u003cstrong\u003evalid \u003ca href=\"https://phedone.com/\"\u003e\u003cstrong\u003ePhedone\u003c/strong\u003e\u003c/a\u003e API key\u003c/strong\u003e that you can get by creating a free account.\u003c/p\u003e\n\n\u003cp\u003eTo \u003cstrong\u003eadd informations to you incoming tickets\u003c/strong\u003e, Phedone requires permission to read and write tickets informations to Zendesk, you will need to allow it by OAuth authentication.\u003c/p\u003e\n\n\u003cp\u003eFinally, you will need to \u003cstrong\u003echose which models you want to apply\u003c/strong\u003e, from which ticket input field to which ticket output field.\u003c/p\u003e\n","raw_long_description":"[**Phedone**](https://phedone.com/) is an API based NLP solution that enables you to apply powerful models to incoming tickets leveraging Artificial Intelligence, automating prioritisation and routing.\n\n**Benefits**\n\n- Improve your support team efficiency, reduce bouncing and lower their reaction-time by automatically tagging incoming tickets with pre-made or custom made models (with our no-code builder, from your data).\n\n- Use **Phedone auto-tagging** to automatically route your tickets to the proper agent/department with Zendesk routing rules\n\n- Make your support team more efficient by **automatically extracting precious context informations** from tickets\n\n**How it Works**\n\nPhedone leverage NLP Machine Learning models on demand and will fill your incoming ticket fields based on the results of the picked continuous analysis models such as products and touchpoints detection, priority, express review rating, summary, language detection and much more.\n\n**Installation**\n\nClick the Install button and follow the wizard, it requires a [Phedone account](https://phedone.com).","raw_installation_instructions":"**Simply click the install button, then follow the in-app installation wizard :**\n\nYou will need a **valid [**Phedone**](https://phedone.com/) API key** that you can get by creating a free account.\n\nTo **add informations to you incoming tickets**, Phedone requires permission to read and write tickets informations to Zendesk, you will need to allow it by OAuth authentication.\n\nFinally, you will need to **chose which models you want to apply**, from which ticket input field to which ticket output field.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://775703.apps.zdusercontent.com/775703/assets/1650039771-af5a3f386071879c3abd38620c898bd6/logo-small.png","large_icon":"https://775703.apps.zdusercontent.com/775703/assets/1650039771-af5a3f386071879c3abd38620c898bd6/logo.png","screenshots":["https://775703.apps.zdusercontent.com/775703/assets/1650039771-af5a3f386071879c3abd38620c898bd6/screenshot-0.png","https://775703.apps.zdusercontent.com/775703/assets/1650039771-af5a3f386071879c3abd38620c898bd6/screenshot-1.png","https://775703.apps.zdusercontent.com/775703/assets/1650039771-af5a3f386071879c3abd38620c898bd6/screenshot-2.png"],"installation_count":0},{"id":776000,"name":"API Connect 2.0 By 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Sunshine database.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuery your data by one or more columns inside your database.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the dataset reported by your custom Queries.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert Query results directly in Ticket fields\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch1\u003eHow to install:\u003c/h1\u003e\n\n\u003cp\u003eAPI Connect for Sunshine is a Plug and Play application! Follow the steps below and access it through your Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eScroll up and hit the \u0026#39;Install\u0026#39; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable \u0026#39;Role\u0026#39; and \u0026#39;Restrictions\u0026#39; if asked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026#39;Complete Instalation\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart managing your data!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# About BCR:\n\n# Resources:\n\nBe able to Query data in any connected database, and link your information directly to ticket fields as your wish.\n\n## Requirements:\n\n1. Connect your Zendesk to any Sunshine database.\n\n2. Query your data by one or more columns inside your database.\n\n3. Select the dataset reported by your custom Queries.\n\n4. Insert Query results directly in Ticket fields","raw_installation_instructions":"# How to install:\n\n API Connect for Sunshine is a Plug and Play application! Follow the steps below and access it through your Zendesk.\n\n1. Scroll up and hit the 'Install' button.\n\n2. Enable 'Role' and 'Restrictions' if asked.\n\n3. Click on 'Complete Instalation'.\n\n4. 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Using ToDo app you can create customized workflows to standardize repetitive processes. Try now and start controling your progress, as your ToDos and Dones.\u003c/p\u003e\n\n\u003ch2\u003eResources:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate tasks for each Ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProgress bar to follow up deliverables\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate standardized workflows to enhance productivity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage your task list, in order to keep it up with your daily routine.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e## Requirements: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eStack both ToDo and \u003ca href=\"https://www.zendesk.com.br/platform/features/\"\u003eZendesk Sunshine\u003c/a\u003e to obtain full access over the app features\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove productivity by creating or editing tasks automations, and save your personalized presets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003cp\u003eToDo is a Plug and Play application! Follow the steps below and access it through your Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eScroll up and hit the \u0026#39;Install\u0026#39; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable \u0026#39;Role\u0026#39; and \u0026#39;Restrictions\u0026#39; if asked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026#39;Complete Instalation\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart managing your tasks.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# About BCR.CX:\n\n BCR.CX is a Brazilian technology startup, specialized in both Business Processes Outsourcing (BPO) and Business Environment Outsourcing(BEO), mainly focused on demand generation, customer experience, communication, user support and satisfaction.\n\n# Description:\n\n The ToDo app was developed as a quick, safe, and user-friendly way to store the Agent's notes during the workdays.\n\n Be able to create and manage your own tasks, based on each individual ticket or customer.\n\n Create trails and customize your workflow\n\nEnhance productivity! Using ToDo app you can create customized workflows to standardize repetitive processes. Try now and start controling your progress, as your ToDos and Dones.\n\n## Resources:\n\n1. Create tasks for each Ticket\n\n2. Progress bar to follow up deliverables\n\n3. Create standardized workflows to enhance productivity.\n\n4. Manage your task list, in order to keep it up with your daily routine.\n\n ## Requirements: \n\n1. Stack both ToDo and [Zendesk Sunshine](https://www.zendesk.com.br/platform/features/) to obtain full access over the app features\n\n2. Improve productivity by creating or editing tasks automations, and save your personalized presets.\n\n","raw_installation_instructions":"# How to install \n\n  ToDo is a Plug and Play application! Follow the steps below and access it through your Zendesk.\n\n1. Scroll up and hit the 'Install' button.\n\n2. Enable 'Role' and 'Restrictions' if asked.\n\n3. Click on 'Complete Instalation'.\n\n4. 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This helps support and operations teams maintain visibility and efficiency while working in their daily environment.\u003c/p\u003e\n\n\u003cp\u003eData Usage and Privacy:\u003cbr\u003e\nKanban by BCR runs entirely inside the Zendesk platform and interacts with Zendesk data exclusively through the Zendesk App Framework (ZAF Client). The app does not use external server-side services to access Zendesk APIs.\u003c/p\u003e\n\n\u003cp\u003eThe app accesses only the minimum data required for its functionality, such as tickets, users, groups, and project-related information, in accordance with Zendesk policies and applicable data protection laws, including the LGPD. No customer data is sold, shared with third parties, or used for purposes other than providing the app’s functionality.\u003c/p\u003e\n\n\u003cp\u003eCustomer data is not stored outside of Zendesk. Limited non-sensitive configuration data (such as user interface preferences) may be stored locally in the user’s browser using localStorage.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy and Terms of Use:\u003cbr\u003e\nThe Kanban app includes a dedicated Terms of Use and Privacy section accessible directly within the application interface, where users can review detailed information about data handling, security practices, and usage conditions.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eAccess the Zendesk Marketplace and search for \u0026quot;Kanban by BCR\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Install\u0026quot; and select the Zendesk account where the app will be installed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReview the requested permissions. The app requires access to Zendesk data such as tickets, users, and groups in order to function correctly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen Zendesk Support and locate the Kanban by BCR app in the Zendesk interface (Apps section).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn first use, review and accept the Terms of Use and Privacy Policy presented inside the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce accepted, the app is ready to use. Users can immediately start creating and managing projects and tasks using the Kanban board directly within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Kanban by BCR is a Zendesk Support app developed by BCR, designed to help teams organize, prioritize, and track their work directly within the Zendesk interface.\n\nThe app provides an intuitive Kanban board that integrates seamlessly with Zendesk workflows, allowing users to create and manage tasks, update statuses, assign responsibilities, define due dates, and monitor progress without leaving Zendesk. This helps support and operations teams maintain visibility and efficiency while working in their daily environment.\n\nData Usage and Privacy:\nKanban by BCR runs entirely inside the Zendesk platform and interacts with Zendesk data exclusively through the Zendesk App Framework (ZAF Client). The app does not use external server-side services to access Zendesk APIs.\n\nThe app accesses only the minimum data required for its functionality, such as tickets, users, groups, and project-related information, in accordance with Zendesk policies and applicable data protection laws, including the LGPD. No customer data is sold, shared with third parties, or used for purposes other than providing the app’s functionality.\n\nCustomer data is not stored outside of Zendesk. Limited non-sensitive configuration data (such as user interface preferences) may be stored locally in the user’s browser using localStorage.\n\nPrivacy Policy and Terms of Use:\nThe Kanban app includes a dedicated Terms of Use and Privacy section accessible directly within the application interface, where users can review detailed information about data handling, security practices, and usage conditions.","raw_installation_instructions":"1. Access the Zendesk Marketplace and search for \"Kanban by BCR\".\n\n2. Click \"Install\" and select the Zendesk account where the app will be installed.\n\n3. Review the requested permissions. The app requires access to Zendesk data such as tickets, users, and groups in order to function correctly.\n\n4. Complete the installation process.\n\n5. Open Zendesk Support and locate the Kanban by BCR app in the Zendesk interface (Apps section).\n\n6. On first use, review and accept the Terms of Use and Privacy Policy presented inside the app.\n\n7. Once accepted, the app is ready to use. 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-03-08T15:26:34Z","updated_at":"2026-02-12T18:15:17Z","terms_conditions_url":null,"app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3,4,5,6],"date_published":"2022-04-18T20:37:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://bcrcx.com/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2023-04-05T20:37:43Z","owner_id":269519,"author_name":"BCR.CX","author_email":"contatos@bcrcx.com","author_url":"https://bcrcx.com","short_description":"BuscaCep facilita a interação da sua Zendesk para trabalhar com o endereço dos seus clientes.","long_description":"\u003ch2\u003eO que é o Busca-Cep? O BuscaCep 2.0 é um aplicativo desenvolvido pela BCR.CX para Zendesk que permite aos agentes de suporte pesquisar e preencher automaticamente informações de endereço com base no CEP do cliente. Com essa funcionalidade, os agentes podem economizar tempo e evitar erros de digitação ao preencher informações de endereço nos tickets de suporte.\u003cimg src=\"https://i.imgur.com/oJa0hR4.gif\" alt=\"\"\u003e\u003c/h2\u003e\n\n\u003ch2\u003eQuais os benefícios do Busca-Cep?\u003c/h2\u003e\n\n\u003cp\u003eOs benefícios incluem a redução do tempo de resposta aos clientes, a diminuição do número de erros de preenchimento de informações de endereço e o aumento da produtividade dos agentes de suporte.\u003c/p\u003e\n\n\u003ch2\u003ePor que escolher os apps da BCR.CX\u003c/h2\u003e\n\n\u003cp\u003eAo escolher os aplicativos da BCR.CX, os clientes podem contar com produtos de alta qualidade que ajudarão a melhorar a eficiência e a qualidade do atendimento ao cliente. A BCR.CX é especializada em Business Processes Outsourcing (BPO) e Business Environment Outsourcing (BEO) e tem como objetivo oferecer soluções inovadoras que atendam às necessidades específicas de seus clientes. Saiba mais sobre os serviços e produtos da BCR.CX em \u003ca href=\"https://bcrcx.com/\"\u003ehttps://bcrcx.com/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHow to install:\u003cbr\u003e\n A instalação é \u0026quot;Plug and Play\u0026quot;, siga o passo a passo simples e tenha acesso ao nosso aplicativo na sua Zendesk:\u003cbr\u003e\n 1. Entre no Marketplace de apps da Zendesk.\u003cbr\u003e\n 2. Busque pelo \u0026quot;To Do list by BCR\u0026quot; \u003cbr\u003e\n3. Clique na opção \u0026quot;Instalar\u0026quot; \u003cbr\u003e\n4. Defina se terá restrições. \u003cbr\u003e\nE pronto!\u003cbr\u003e\n Lembre-se que a sincronização dos campos de ticket com o app são realizadas na configuração dentro da interface dele.\u003c/p\u003e\n","raw_long_description":"## O que é o Busca-Cep? O BuscaCep 2.0 é um aplicativo desenvolvido pela BCR.CX para Zendesk que permite aos agentes de suporte pesquisar e preencher automaticamente informações de endereço com base no CEP do cliente. Com essa funcionalidade, os agentes podem economizar tempo e evitar erros de digitação ao preencher informações de endereço nos tickets de suporte.![](https://i.imgur.com/oJa0hR4.gif)\n\n## Quais os benefícios do Busca-Cep?\nOs benefícios incluem a redução do tempo de resposta aos clientes, a diminuição do número de erros de preenchimento de informações de endereço e o aumento da produtividade dos agentes de suporte.\n\n## Por que escolher os apps da BCR.CX \nAo escolher os aplicativos da BCR.CX, os clientes podem contar com produtos de alta qualidade que ajudarão a melhorar a eficiência e a qualidade do atendimento ao cliente. A BCR.CX é especializada em Business Processes Outsourcing (BPO) e Business Environment Outsourcing (BEO) e tem como objetivo oferecer soluções inovadoras que atendam às necessidades específicas de seus clientes. Saiba mais sobre os serviços e produtos da BCR.CX em [https://bcrcx.com/](https://bcrcx.com/).","raw_installation_instructions":"How to install:\n A instalação é \"Plug and Play\", siga o passo a passo simples e tenha acesso ao nosso aplicativo na sua Zendesk:\n 1. Entre no Marketplace de apps da Zendesk.\n 2. Busque pelo \"To Do list by BCR\" \n3. Clique na opção \"Instalar\" \n4. Defina se terá restrições. \nE pronto!\n Lembre-se que a sincronização dos campos de ticket com o app são realizadas na configuração dentro da interface dele.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://776044.apps.zdusercontent.com/776044/assets/1680527791-818083a1a3c49b831b03c49a29b43082/logo-small.png","large_icon":"https://776044.apps.zdusercontent.com/776044/assets/1680527791-818083a1a3c49b831b03c49a29b43082/logo.png","screenshots":["https://776044.apps.zdusercontent.com/776044/assets/1680527791-818083a1a3c49b831b03c49a29b43082/screenshot-0.png","https://776044.apps.zdusercontent.com/776044/assets/1680527791-818083a1a3c49b831b03c49a29b43082/screenshot-1.png","https://776044.apps.zdusercontent.com/776044/assets/1680527791-818083a1a3c49b831b03c49a29b43082/screenshot-2.png"],"installation_count":18},{"id":780142,"name":"Translation by Language IO - 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l}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-03-10T22:55:29Z","updated_at":"2026-02-27T22:08:03Z","terms_conditions_url":null,"app_organization":{"id":1725,"name":"Language 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Language I/O® does not store any content once the translation is pushed back.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonalized translation:\u003c/strong\u003e You decide what is the most important in your multilingual customer support journey—cost, quality, or turnaround time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImproves CSAT and NPS:\u003c/strong\u003e Companies that respond to customer requests within ten hours enjoy CSAT scores of more than 90%. When using LanguageI/O® integrations, companies see CSAT and NPS improvement across the board, including response time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThe best translation technology:\u003c/strong\u003e We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. 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For human translation, we use special tags to let linguists know the data type of the encrypted content, so they can properly translate the text around it. Personal data is decrypted before pushing it back into Zendesk. Language I/O® does not store any content once the translation is pushed back.\n\n* **Personalized translation:** You decide what is the most important in your multilingual customer support journey—cost, quality, or turnaround time.\n\n* **Improves CSAT and NPS:** Companies that respond to customer requests within ten hours enjoy CSAT scores of more than 90%. When using LanguageI/O® integrations, companies see CSAT and NPS improvement across the board, including response time\n\n* **The best translation technology:** We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. It allows accurate translation in real-time every time.\n\n* **Industry and product specific glossaries:** We personalize companies’ customer service experience by creating industry and company-specific glossaries. Product names, slogans and branding are correctly and quickly translated across all industries.\n\n* **Machine Translation Best Practices:** An optional disclaimer is available when machine translation is in place for the agent responses. 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Article Translation\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eHelp Center Analytics\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGain insights into your Help Center\u0026#39;s performance with analytics tools that help you understand user engagement and identify areas for improvement. \u003c/p\u003e\n\n\u003ch2\u003eBenefits That Set You Free\u003c/h2\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eSave Time and Resources\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support. \u003c/p\u003e\n\n\u003cp\u003e🌍 \u003cstrong\u003eReach a Global Audience and Enhance Accessibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSupport a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eBoost Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCreate a help center that’s easy to navigate, ensuring users find answers quickly and effectively. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eIncrease Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith automation and bulk actions, you’ll accomplish more in less time. \u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eMake Smarter Data-Driven Decisions\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center. \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eEnhance User Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain an up-to-date and error-free help center, providing your customers with reliable and accurate information. \u003c/p\u003e\n\n\u003cp\u003e👥 \u003cstrong\u003eImprove Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize task management features to assign and track help center projects, fostering better teamwork and productivity. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eReinforce Security\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eRole management ensures only the right people have access to sensitive tools and data. \u003c/p\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eHigher Content Accuracy\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets. \u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003eEasy to Use for Everyone\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYou don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eReduce the need for additional resources by streamlining processes and improving overall operational efficiency. \u003c/p\u003e\n\n\u003cp\u003e🔧 \u003cstrong\u003eNo Coding Required\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003ePerform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager. \u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eEffortless, efficient, and built for you!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eFree Trial Available\u003c/strong\u003e: Experience the power of automated tasks risk-free. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager\"\u003e👉 Install Now to Simplify Help Center Management!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Help Center Manager reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API to analyze content and enable features such as Find \u0026amp; Replace, Duplicate Articles, and Automatic Translation. No customer or ticket data is accessed, and write access applies only to Help Center content. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Manager.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager?utm_medium=marketplace\u0026utm_source=hcmanager\"\u003eswifteq.com/zendesk-help-center-manager\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee ☕️ while your articles are loaded and link-checked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp is ready.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Help Center Manager** by Swifteq makes it easy to manage your Zendesk knowledge base, helping you save time, stay organized, and boost your support team’s efficiency. \n\n With this app, you can export help articles, fix broken links and images, and find and replace text or HTML across your entire knowledge base. It also lets you perform bulk operations like duplicating articles or resetting votes, manage media files, and even automate translations with advanced machine translation technology. Plus, you can track your help center’s performance with built-in analytics, ensuring your content stays up-to-date and effective. \n\n [![Demo video of Help Center Manager](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Help+Center+Manager.jpg)](https://www.youtube.com/watch?v=wgwP3DjnHgs\u0026t=5s)\n\n## **Features of the Help Center Manager that will make you smile** \n\n✅ **Bulk Operations** \n\n Save hours by managing multiple articles at once. Move, update, or delete them with just a few clicks. Reset article votes in bulk to gain fresh insights into customer feedback.\n\n✅ **Effortless Content Export** \n\n Easily export help articles and their content in various formats, including CSV, HTML, Word, or PDF, facilitating audits and collaborations. \n\n✅ **Find and Replace Across Your Entire Knowledge Base** \n\n Quickly update outdated terminology or links across multiple articles with the find and replace feature, applicable to both text and HTML code. \n\n![Screenshot of Help Center Manager](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+1.jpg)\n\n✅ **Find Broken Links and Fix Them** \n\n Automatically detect and fix broken links across your Help Center, ensuring all references are valid and up-to-date. \n\n✅ **Generate and Edit Image Alt Text with AI** \n\n Automatically review, bulk-edit, and generate alt text across your Help Center to improve accessibility and SEO. \n\n✅ **Task Management** \n\n Assign tasks related to help center content to team members, track progress, and ensure timely updates and maintenance. \n\n✅ **Fix Broken Images** \n\n Auto-detect and replace images within your articles, ensuring a seamless user experience for your customers. \n\n✅ **Media File Management** \n\n Centralized view and management of all media files, including images and videos, used in the help center. Use AI to generate Alt text for images and update the articles instantly. \n\n![Screenshot of Help Center Manager - File Manager ](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+2.jpg)\n\n✅ **Comprehensive Search and Filter** \n\n Easily locate articles, links, and media within your Help Center using advanced search and filtering options, including match case and exact phrase searches. \n\n ✅ **Automatic Article Translation** \n\n Translate your articles into multiple languages automatically, expanding your reach to a global audience without the need for manual translation efforts. \n\n![Screenshot of Help Center Manager - Article Translation](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Manager+3.jpg) \n\n✅ **Help Center Analytics** \n\n Gain insights into your Help Center's performance with analytics tools that help you understand user engagement and identify areas for improvement. \n\n\n##  Benefits That Set You Free \n\n\n ⏱️ **Save Time and Resources** \n\n Automate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support. \n\n 🌍 **Reach a Global Audience and Enhance Accessibility** \n\n Support a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide. \n\n 📈 **Boost Customer Satisfaction** \n\n Create a help center that’s easy to navigate, ensuring users find answers quickly and effectively. \n\n 🚀 **Increase Productivity** \n\n With automation and bulk actions, you’ll accomplish more in less time. \n\n 📊 **Make Smarter Data-Driven Decisions** \n\n Utilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center. \n\n 🌟 **Enhance User Experience** \n\n Maintain an up-to-date and error-free help center, providing your customers with reliable and accurate information. \n\n 👥 **Improve Team Collaboration** \n\n Utilize task management features to assign and track help center projects, fostering better teamwork and productivity. \n\n 🔒 **Reinforce Security** \n\n Role management ensures only the right people have access to sensitive tools and data. \n\n ✔️ **Higher Content Accuracy** \n\n Maintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets. \n\n 🤝 **Easy to Use for Everyone** \n\n You don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all. \n\n 💰 **Cost Savings** \n\n Reduce the need for additional resources by streamlining processes and improving overall operational efficiency. \n\n 🔧 **No Coding Required** \n\n Perform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n**Support and Resources:**\n\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Help Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Don't miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager. \n\n ✨ **Effortless, efficient, and built for you!** \n\n 🌟 **Free Trial Available**: Experience the power of automated tasks risk-free. \n\n [👉 Install Now to Simplify Help Center Management!](https://www.swifteq.com/zendesk-help-center-manager)\n\n**Data Privacy:** Help Center Manager reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API to analyze content and enable features such as Find \u0026 Replace, Duplicate Articles, and Automatic Translation. No customer or ticket data is accessed, and write access applies only to Help Center content. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Manager.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for an account at [swifteq.com/zendesk-help-center-manager](https://www.swifteq.com/zendesk-help-center-manager?utm_medium=marketplace\u0026utm_source=hcmanager)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\n\n1. Go for a coffee ☕️ while your articles are loaded and link-checked.\n\n1. App is ready.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://792311.apps.zdusercontent.com/792311/assets/1772179364-bec3383d0f253bbdc07023ae9a58bd18/logo-small.png","large_icon":"https://792311.apps.zdusercontent.com/792311/assets/1772179364-bec3383d0f253bbdc07023ae9a58bd18/logo.png","screenshots":["https://792311.apps.zdusercontent.com/792311/assets/1772179364-bec3383d0f253bbdc07023ae9a58bd18/screenshot-0.png","https://792311.apps.zdusercontent.com/792311/assets/1772179364-bec3383d0f253bbdc07023ae9a58bd18/screenshot-1.png","https://792311.apps.zdusercontent.com/792311/assets/1772179364-bec3383d0f253bbdc07023ae9a58bd18/screenshot-2.png"],"installation_count":0},{"id":797108,"name":"AfterShip Returns Center","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":1941724,"app_id":797108,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-03-29T09:52:11Z","updated_at":"2022-03-29T09:52:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1964693,"app_id":797108,"name":"api_key","kind":"hidden","required":false,"position":1,"created_at":"2022-04-18T17:54:24Z","updated_at":"2026-07-28T20:10:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3730553,"app_id":797108,"name":"tokenSet","kind":"hidden","required":false,"position":2,"created_at":"2026-07-28T20:10:40Z","updated_at":"2026-07-28T20:10:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3303190,"app_id":797108,"name":"customFieldIdForLookup","kind":"text","required":false,"position":3,"created_at":"2025-08-06T17:54:17Z","updated_at":"2026-07-28T20:10:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2740,"entity_id":797108,"app_id":797108,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-03-29T09:52:13.000Z","updated_at":"2022-03-29T09:52:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-03-29T09:52:10Z","updated_at":"2026-07-28T20:10:40Z","terms_conditions_url":null,"app_organization":{"id":2220,"name":"AfterShip","email":"apps@aftership.com","website":"https://www.aftership.com","country_code":"SG","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2022-04-18T17:54:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.aftership.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-28T20:10:36Z","owner_id":269519,"author_name":"AfterShip","author_email":"support@aftership.com","author_url":"https://www.aftership.com","short_description":"Delight customers with the best returns experience.","long_description":"\u003cp\u003eAfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience.\u003c/p\u003e\n\n\u003cp\u003eIt helps you build brand loyalty and turn returns into repurchases.\u003c/p\u003e\n\n\u003cp\u003eAfterShip Returns Center is built with an intuitive interface for your customers to process a return from your online store.\u003c/p\u003e\n\n\u003cp\u003eEqually important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.\u003c/p\u003e\n\n\u003cp\u003eStreamline and automate the returns approval process in a few clicks\u003c/p\u003e\n\n\u003cp\u003eBuild Brand Loyalty with Branded Returns Page\u003c/p\u003e\n\n\u003cp\u003eManage All Returns Requests Efficiently\u003c/p\u003e\n\n\u003cp\u003eImprove Customer Satisfaction with Prepaid Shipping Labels\u003c/p\u003e\n\n\u003cp\u003eProcess Refunds Easily.\u003c/p\u003e\n\n\u003cp\u003ePrivacy notice: you can refer to \u003ca href=\"https://www.aftership.com/legal/privacy\"\u003eAfterShip Privacy Policy\u003c/a\u003e to get the details.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate a new AfterShip Returns Center account at \u003ca href=\"https://www.aftership.com\"\u003eAfterShip\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall \u003ca href=\"https://www.aftership.com/integrations/zendesk/returns?as_source=www.aftership.com%2Fintegrations%2Fzendesk\"\u003eZendesk on AfterShip\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the AfterShip API Key on the connection page and keep it aside for later use. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the newly created AfterShip Returns Center API key to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience.\n\nIt helps you build brand loyalty and turn returns into repurchases.\n\nAfterShip Returns Center is built with an intuitive interface for your customers to process a return from your online store.\n\nEqually important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.\n\nStreamline and automate the returns approval process in a few clicks\n\nBuild Brand Loyalty with Branded Returns Page\n\nManage All Returns Requests Efficiently\n\nImprove Customer Satisfaction with Prepaid Shipping Labels\n\nProcess Refunds Easily.\n\nPrivacy notice: you can refer to [AfterShip Privacy Policy](https://www.aftership.com/legal/privacy) to get the details.","raw_installation_instructions":"1. Create a new AfterShip Returns Center account at [AfterShip](https://www.aftership.com) \n\n2. Install [Zendesk on AfterShip](https://www.aftership.com/integrations/zendesk/returns?as_source=www.aftership.com%2Fintegrations%2Fzendesk) \n\n3. Copy the AfterShip API Key on the connection page and keep it aside for later use. \n\n4. 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features\u003c/h3\u003e\n\n\u003cp\u003eBy using \u003cem\u003eLime Integration\u003c/em\u003e it will allow a Zendesk agents to easily access basic user data from Lime CRM while managing tickets without having to jump between different tabs.\u003c/p\u003e\n\n\u003cp\u003eFor example the application allows you to access the following on Lime CRM from a Zendesk ticket:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTh end-user Overview in Lime\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeals associated with the end-user\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo Do list associated with the end-user\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDocuments associated with the end-user\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHistory associated with the end-user\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn addition, the app has some extra features such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIt could create a history note for Zendesk tickets in Lime CRM\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePin other Lime end-users than the requester to a Zendesk ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIt could make support related notes associated with the end-user in Zendesk e.g. account number\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTechnical notes\u003c/h3\u003e\n\n\u003cp\u003eTo resolve issues related Cross-Origin Resource Sharing (CORS) which prevents web browsers from communicating directly with Lime CRM, \u003cem\u003eLime Integration\u003c/em\u003e makes use of a proxy server. The proxy is only used as a gateway and no data is saved there.\u003c/p\u003e\n\n\u003ch3\u003ePersonal Data \u0026amp; GDPR\u003c/h3\u003e\n\n\u003cp\u003eAll data used by the \u003cem\u003eLime Integration\u003c/em\u003e app is fetched directly from Lime CRM. No personal data will be stored elsewhere apart from 2 exceptions:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eName and role for pinned users are stored within a ticket field inside Zendesk to reduce amount of API calls.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny data entered by a Zendesk Agent into the notes area is saved within a user field in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor additional support, contact TSC support via zendeskapp@theservicecorporation.com\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLime CRM Rest API should be reachable from the Internet\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLime CRM API Key (an API user need to be created in Lime Admin)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003e\u003cem\u003eLime Integration\u003c/em\u003e can be installed via Zendesk Marketplace.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall app from Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the URL for Lime CRM Rest API (https://companyx.lime-crm.com/companyx).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Lime CRM API Key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, the Zendesk Administrator can open a random ticket and then the app will create an additional Zendesk ticket field as well as an additional Zendesk user field. The user field is used for notes associated with the end-user done in the application e.g a customer number. The ticket field is used for notes associated with the ticket done in the application and to register if also another end-user in Lime is pinned to the Zendesk ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Lime Integration\n\n*Lime Integration* is an easy to use Zendesk app that integrates Zendesk with Lime CRM and allows a Zendesk agent to easily access user data from Lime while handling a ticket in Zendesk.\n\n### Usage areas \u0026 features\n\nBy using *Lime Integration* it will allow a Zendesk agents to easily access basic user data from Lime CRM while managing tickets without having to jump between different tabs.\n\nFor example the application allows you to access the following on Lime CRM from a Zendesk ticket:\n\n* Th end-user Overview in Lime\n\n* Deals associated with the end-user\n\n* To Do list associated with the end-user\n\n* Documents associated with the end-user\n\n* History associated with the end-user\n\n\nIn addition, the app has some extra features such as:\n\n* It could create a history note for Zendesk tickets in Lime CRM\n\n* Pin other Lime end-users than the requester to a Zendesk ticket\n\n* It could make support related notes associated with the end-user in Zendesk e.g. account number\n\n### Technical notes\n\nTo resolve issues related Cross-Origin Resource Sharing (CORS) which prevents web browsers from communicating directly with Lime CRM, *Lime Integration* makes use of a proxy server. The proxy is only used as a gateway and no data is saved there.\n\n### Personal Data \u0026 GDPR\n\nAll data used by the *Lime Integration* app is fetched directly from Lime CRM. No personal data will be stored elsewhere apart from 2 exceptions:\n\n* Name and role for pinned users are stored within a ticket field inside Zendesk to reduce amount of API calls.\n\n* Any data entered by a Zendesk Agent into the notes area is saved within a user field in Zendesk.\n\n### Support\n\nFor additional support, contact TSC support via zendeskapp@theservicecorporation.com\n\n","raw_installation_instructions":"### Requirements\n\n* Lime CRM Rest API should be reachable from the Internet\n\n* Lime CRM API Key (an API user need to be created in Lime Admin)\n\n### Installation\n\n*Lime Integration* can be installed via Zendesk Marketplace.\n\n1. Install app from Zendesk Marketplace.\n\n2. Enter the URL for Lime CRM Rest API (https://companyx.lime-crm.com/companyx).\n\n3. Enter the Lime CRM API Key.\n\n4. Click the install button.\n\n5. Once the app is installed, the Zendesk Administrator can open a random ticket and then the app will create an additional Zendesk ticket field as well as an additional Zendesk user field. The user field is used for notes associated with the end-user done in the application e.g a customer number. The ticket field is used for notes associated with the ticket done in the application and to register if also another end-user in Lime is pinned to the Zendesk ticket.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://797146.apps.zdusercontent.com/797146/assets/1654687561-4745aa8dbbb22bf0316ce43722891ca9/logo-small.png","large_icon":"https://797146.apps.zdusercontent.com/797146/assets/1654687561-4745aa8dbbb22bf0316ce43722891ca9/logo.png","screenshots":["https://797146.apps.zdusercontent.com/797146/assets/1654687561-4745aa8dbbb22bf0316ce43722891ca9/screenshot-0.png","https://797146.apps.zdusercontent.com/797146/assets/1654687561-4745aa8dbbb22bf0316ce43722891ca9/screenshot-1.png","https://797146.apps.zdusercontent.com/797146/assets/1654687561-4745aa8dbbb22bf0316ce43722891ca9/screenshot-2.png"],"installation_count":0},{"id":801012,"name":"Ticket Search \u0026 Export","state":"published","version":"1.20","framework_version":"2.0","parameters":[{"id":1952439,"app_id":801012,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-07T02:02:27Z","updated_at":"2022-04-07T02:02:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1952436,"app_id":801012,"name":"checked_columns","kind":"text","required":true,"position":1,"created_at":"2022-04-07T02:02:27Z","updated_at":"2022-04-07T02:02:27Z","default_value":"id,type,subject,group,assignee,requester,status,priority,created,updated","secure":false,"scopes":null,"options":null},{"id":1952437,"app_id":801012,"name":"use_input_organization","kind":"checkbox","required":false,"position":2,"created_at":"2022-04-07T02:02:27Z","updated_at":"2022-04-07T02:02:27Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3602350,"app_id":801012,"name":"use_custom_object_storage","kind":"checkbox","required":false,"position":3,"created_at":"2026-04-17T18:15:37Z","updated_at":"2026-04-17T18:15:37Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2725214,"app_id":801012,"name":"custom_object_name","kind":"text","required":false,"position":4,"created_at":"2023-10-18T16:52:17Z","updated_at":"2023-10-18T16:52:17Z","default_value":"ticketsearchexport","secure":false,"scopes":null,"options":null},{"id":2712210,"app_id":801012,"name":"export_comments_with_ticket","kind":"checkbox","required":false,"position":5,"created_at":"2023-10-04T21:43:14Z","updated_at":"2023-10-18T16:52:17Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2831057,"app_id":801012,"name":"export_role_in_comment","kind":"checkbox","required":false,"position":6,"created_at":"2024-02-15T17:12:49Z","updated_at":"2024-02-15T17:12:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2753076,"app_id":801012,"name":"use_export_log","kind":"checkbox","required":false,"position":7,"created_at":"2023-11-27T18:51:16Z","updated_at":"2024-02-15T17:12:49Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2753077,"app_id":801012,"name":"custom_object_log_name","kind":"text","required":false,"position":8,"created_at":"2023-11-27T18:51:16Z","updated_at":"2024-02-15T17:12:49Z","default_value":"ticketsearchexport_log","secure":false,"scopes":null,"options":null},{"id":2753078,"app_id":801012,"name":"role_list","kind":"text","required":false,"position":9,"created_at":"2023-11-27T18:51:16Z","updated_at":"2024-02-15T17:12:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2753079,"app_id":801012,"name":"group_list","kind":"text","required":false,"position":10,"created_at":"2023-11-27T18:51:16Z","updated_at":"2024-02-15T17:12:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2879244,"app_id":801012,"name":"use_search_by_time","kind":"checkbox","required":false,"position":11,"created_at":"2024-03-04T16:58:29Z","updated_at":"2024-03-04T16:58:29Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3308581,"app_id":801012,"name":"use_side_conversations","kind":"checkbox","required":false,"position":12,"created_at":"2025-08-13T22:08:18Z","updated_at":"2025-09-12T16:25:41Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2758,"entity_id":801012,"app_id":801012,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2022-04-07T02:02:29.000Z","updated_at":"2022-04-07T02:02:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6111,"entity_id":801012,"app_id":801012,"amount":12000,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RirqtEJGgThM6PnBuBugj43","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1742,"cost_type":"CostStripe","active":true,"created_at":"2026-08-25T19:27:58.000Z","updated_at":"2026-08-25T19:27:58.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"ja","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-04-07T02:02:24Z","updated_at":"2026-08-25T19:37:12Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-25T19:37:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-25T19:27:56Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Search tickets with multiple conditions","long_description":"\u003cp\u003eSearch tickets in Zendesk, and export the search result as a CSV file.\u003cbr\u003e\nAllows advanced search based on pre-selected categories, free words, or custom field contents\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003cbr\u003e\n・Search by keywords or custom field contents.\u003cbr\u003e\n・AdvancedSearch based on values on Ticket/Users/Organization field dropdown/Multiselect/check box and more.\u003cbr\u003e\n・Customize columns to display as export.\u003cbr\u003e\n・Export ticket data and comments as CSV file.\u003cbr\u003e\n・Export up to 10000 tickets\u003cbr\u003e\n・Toggle between saving search conditions and column settings in Custom Object or browser.\u003c/p\u003e\n\n\u003cp\u003eーー\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003cbr\u003e\nIf [Custom Objects] are available, the data entered by users will be stored in the [Custom Objects] within Zendesk.\u003cbr\u003e\nIf [Custom Objects] are not available, the data entered by users will be stored in the browser\u0026#39;s localStorage.\u003cbr\u003e\nAdditionally, if [Enable export log function] is turned ON, the user\u0026#39;s export history will be automatically saved to the [Custom Objects].\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003cbr\u003e\nFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003cbr\u003e\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please contact us from the email below.\u003cbr\u003e\nzendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003eーー\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., as the one and only Master Implementation Partner in Japan/APAC, provides various services including License Sales, Consulting, Implementation Support, System Integration, App Development and many more.\u003c/p\u003e\n\n\u003cp\u003eーー\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app will be available from Navigation Bar after installation.\u003c/p\u003e\n","raw_long_description":"Search tickets in Zendesk, and export the search result as a CSV file.\nAllows advanced search based on pre-selected categories, free words, or custom field contents\n\nFeatures:\n・Search by keywords or custom field contents.\n・AdvancedSearch based on values on Ticket/Users/Organization field dropdown/Multiselect/check box and more.\n・Customize columns to display as export.\n・Export ticket data and comments as CSV file.\n・Export up to 10000 tickets\n・Toggle between saving search conditions and column settings in Custom Object or browser.\n\nーー\n\nThis app does not collect any data entered by users.\nIf [Custom Objects] are available, the data entered by users will be stored in the [Custom Objects] within Zendesk.\nIf [Custom Objects] are not available, the data entered by users will be stored in the browser's localStorage.\nAdditionally, if [Enable export log function] is turned ON, the user's export history will be automatically saved to the [Custom Objects].\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please contact us from the email below.\nzendesk_support@eclect.co.jp\n\n\nーー\n\neclect Inc., as the one and only Master Implementation Partner in Japan/APAC, provides various services including License Sales, Consulting, Implementation Support, System Integration, App Development and many more.\n\nーー\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of service below.\n\n[Terms of service(JPN)](https://eclect.co.jp/files/terms_for_zendesk.pdf)","raw_installation_instructions":"The app will be available from Navigation Bar after installation.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://801012.apps.zdusercontent.com/801012/assets/1786584275-b98e2454705bbe62c5c4b317eaefada1/logo-small.png","large_icon":"https://801012.apps.zdusercontent.com/801012/assets/1786584275-b98e2454705bbe62c5c4b317eaefada1/logo.png","screenshots":["https://801012.apps.zdusercontent.com/801012/assets/1786584275-b98e2454705bbe62c5c4b317eaefada1/screenshot-0.png","https://801012.apps.zdusercontent.com/801012/assets/1786584275-b98e2454705bbe62c5c4b317eaefada1/screenshot-1.png","https://801012.apps.zdusercontent.com/801012/assets/1786584275-b98e2454705bbe62c5c4b317eaefada1/screenshot-2.png"],"installation_count":140},{"id":801181,"name":"Setmore for Support","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1952714,"app_id":801181,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-07T11:48:43Z","updated_at":"2022-04-07T11:48:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1952713,"app_id":801181,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2022-04-07T11:48:43Z","updated_at":"2022-04-07T11:48:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2760,"entity_id":801181,"app_id":801181,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-04-07T11:48:45.000Z","updated_at":"2022-04-07T11:48:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-1CZT71V6MQ","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-04-07T11:48:42Z","updated_at":"2026-08-27T19:42:12Z","terms_conditions_url":null,"app_organization":{"id":577,"name":"Setmore","email":"help@setmore.com","website":"https://www.setmore.com/start-now?utm_source=Zen%20Desk%20Website\u0026utm_medium=integrations\u0026utm_campaign=Zen%20Desk","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,4,10,5,2],"date_published":"2022-04-21T16:49:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.setmore.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor","user_sidebar","nav_bar"],"last_update_time":"2026-08-27T19:42:08Z","owner_id":269519,"author_name":"Setmore Inc","author_email":"help@setmore.com","author_url":"https://www.setmore.com","short_description":"Schedule appointments for your customers inside your Zendesk Support account.","long_description":"\u003cp\u003eSimplify scheduling with Setmore + Zendesk\u003c/p\u003e\n\n\u003cp\u003eEvery support conversation is a chance to show up, solve fast, and strengthen trust. With the Setmore integration for Zendesk Support, your team can book follow-up appointments straight from a ticket — no tab switching, no time wasted.\u003c/p\u003e\n\n\u003cp\u003eOnce booked, customers receive automatic email confirmations with everything they need — plus reminders to help them show up, cutting down your no-shows.\u003c/p\u003e\n\n\u003cp\u003eYour free Setmore account also includes:\u003c/p\u003e\n\n\u003cp\u003e• A customizable Booking Page for 24 hour self-scheduling\u003cbr\u003e\u003cbr\u003e\n• Team calendar management under one login\u003cbr\u003e\u003cbr\u003e\n• Download your Android or iOS app to book and manage on the go\u003cbr\u003e\u003cbr\u003e\n• Class booking to serve larger groups together\u003cbr\u003e\u003cbr\u003e\n• Online and in-person payments via Square, Stripe, or PayPal\u003cbr\u003e\u003cbr\u003e\n• Confirmations and notifications to keep your team updated\u003cbr\u003e\u003cbr\u003e\n• Calendar sync with Google and Office 365 for real-time alignment  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to unlock more?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWith Setmore Pro, your team can take it even further:\u003cbr\u003e\u003cbr\u003e\n• Text reminders that cut no-shows\u003cbr\u003e\u003cbr\u003e\n• Recurring appointments made easy\u003cbr\u003e\u003cbr\u003e\n• Auto request Google reviews to build trust  \u003c/p\u003e\n\n\u003cp\u003eAnd more tools built for lasting connection. \u003ca href=\"https://www.setmore.com/pricing?utm_source=listing\u0026utm_medium=hyperlink\u0026utm_campaign=zendesk\"\u003eLearn more.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Setmore handles your data:\u003c/strong\u003e This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn\u0026#39;t access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Open Zendesk and click the ‘Zendesk Products’ button (four squares), located next to your avatar in the top-right corner. Select ‘Admin Center’ from the dropdown menu. \u003c/p\u003e\n\n\u003cp\u003e2.Next, select ‘Apps and integrations’ from the left-side navigation bar, and then ‘Zendesk Support apps’. In the ‘My Apps’ screen, click the ‘Marketplace’ button. \u003c/p\u003e\n\n\u003cp\u003e3.Select the ‘Setmore for Support’ app and a list of options will appear. Choose ‘Install’. \u003c/p\u003e\n\n\u003cp\u003e4.Follow the instructions for authentication. You’ll need to sign into Setmore. \u003c/p\u003e\n\n\u003cp\u003e5.A green check will indicate that authentication is complete. You can then click the ‘Install’ button to finish. \u003c/p\u003e\n\n\u003cp\u003eAfter installation, you’ll be able to access your Setmore Booking Page while creating tickets and viewing existing ones. To confirm, open any ticket and locate Setmore in the ‘Apps’ panel to the right. The Booking Page will be that of the Setmore account you used during authentication.\u003c/p\u003e\n","raw_long_description":"Simplify scheduling with Setmore + Zendesk\n\nEvery support conversation is a chance to show up, solve fast, and strengthen trust. With the Setmore integration for Zendesk Support, your team can book follow-up appointments straight from a ticket — no tab switching, no time wasted.\n\nOnce booked, customers receive automatic email confirmations with everything they need — plus reminders to help them show up, cutting down your no-shows.\n\nYour free Setmore account also includes:\n\n• A customizable Booking Page for 24 hour self-scheduling  \n• Team calendar management under one login  \n• Download your Android or iOS app to book and manage on the go  \n• Class booking to serve larger groups together  \n• Online and in-person payments via Square, Stripe, or PayPal  \n• Confirmations and notifications to keep your team updated  \n• Calendar sync with Google and Office 365 for real-time alignment  \n\n**Ready to unlock more?**  \nWith Setmore Pro, your team can take it even further:  \n• Text reminders that cut no-shows  \n• Recurring appointments made easy  \n• Auto request Google reviews to build trust  \n\nAnd more tools built for lasting connection. [Learn more.](https://www.setmore.com/pricing?utm_source=listing\u0026utm_medium=hyperlink\u0026utm_campaign=zendesk)\n\n**How Setmore handles your data:** This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn't access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.","raw_installation_instructions":"1.Open Zendesk and click the ‘Zendesk Products’ button (four squares), located next to your avatar in the top-right corner. Select ‘Admin Center’ from the dropdown menu. \n\n 2.Next, select ‘Apps and integrations’ from the left-side navigation bar, and then ‘Zendesk Support apps’. In the ‘My Apps’ screen, click the ‘Marketplace’ button. \n\n 3.Select the ‘Setmore for Support’ app and a list of options will appear. Choose ‘Install’. \n\n 4.Follow the instructions for authentication. You’ll need to sign into Setmore. \n\n 5.A green check will indicate that authentication is complete. You can then click the ‘Install’ button to finish. \n\n After installation, you’ll be able to access your Setmore Booking Page while creating tickets and viewing existing ones. To confirm, open any ticket and locate Setmore in the ‘Apps’ panel to the right. The Booking Page will be that of the Setmore account you used during authentication.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://801181.apps.zdusercontent.com/801181/assets/1784711038-e1880e7d4d0cb3372b0fd40eebcbfcb9/logo-small.png","large_icon":"https://801181.apps.zdusercontent.com/801181/assets/1784711038-e1880e7d4d0cb3372b0fd40eebcbfcb9/logo.png","screenshots":["https://801181.apps.zdusercontent.com/801181/assets/1784711038-e1880e7d4d0cb3372b0fd40eebcbfcb9/screenshot-0.png","https://801181.apps.zdusercontent.com/801181/assets/1784711038-e1880e7d4d0cb3372b0fd40eebcbfcb9/screenshot-1.png","https://801181.apps.zdusercontent.com/801181/assets/1784711038-e1880e7d4d0cb3372b0fd40eebcbfcb9/screenshot-2.png"],"installation_count":36},{"id":803760,"name":"BuiltWith","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":1960168,"app_id":803760,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-13T06:20:56Z","updated_at":"2022-04-13T06:20:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2776,"entity_id":803760,"app_id":803760,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-04-13T06:20:58.000Z","updated_at":"2022-04-13T06:20:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-04-13T06:20:55Z","updated_at":"2025-04-04T00:08:22Z","terms_conditions_url":"https://builtwith.com/terms","app_organization":{"id":5314,"name":"BuiltWith","email":"support@builtwith.com","website":"https://builtwith.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-05-11T17:33:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://builtwith.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-05-11T17:32:03Z","owner_id":269519,"author_name":"BuiltWith Pty Ltd","author_email":"support@builtwith.com","author_url":"https://builtwith.com","short_description":"See web technologies used by your customers.","long_description":"\u003cp\u003eGet more information about the businesses you are dealing with by using the BuiltWith Zendesk app. View premium technologies, technology spend and more information.\u003c/p\u003e\n\n\u003ch3\u003eTechnology Usage\u003c/h3\u003e\n\n\u003cp\u003eUsing the extension you can see if your tickets are using premium technology tools such as AB Testing, eCommerce, Conversion Tracking and Marketing Automation tools to name a few.\u003c/p\u003e\n\n\u003ch3\u003eTechnology Spend\u003c/h3\u003e\n\n\u003cp\u003eWe provide a view of the average web technology spend of your tickets - find out if your tickets have low, medium or high technology budgets.\u003c/p\u003e\n\n\u003ch3\u003eEvidence Based\u003c/h3\u003e\n\n\u003cp\u003eAll of our data is based on actual evidence of technology usage across the entire website of a business and includes historical tracking of technology back to the year 2000.\u003c/p\u003e\n\n\u003ch3\u003eMore About Us\u003c/h3\u003e\n\n\u003cp\u003eBuiltWith is a website profiler, lead generation, competitive analysis and business intelligence tool providing technology adoption, ecommerce data and usage analytics for the internet.\u003c/p\u003e\n\n\u003cp\u003eBuiltWith technology tracking includes widgets, analytics, frameworks, content management systems, advertisers, content delivery networks, web standards and web servers to name some of the technology categories we cover.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the BuiltWith Zendesk app from the Marketplace\n\n\u003col\u003e\n\u003cli\u003eOpen tickets in Zendesk and view the BuiltWith integration in the apps sidebar\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Get more information about the businesses you are dealing with by using the BuiltWith Zendesk app. View premium technologies, technology spend and more information.\n\n### Technology Usage\nUsing the extension you can see if your tickets are using premium technology tools such as AB Testing, eCommerce, Conversion Tracking and Marketing Automation tools to name a few.\n\n### Technology Spend\nWe provide a view of the average web technology spend of your tickets - find out if your tickets have low, medium or high technology budgets.\n\n### Evidence Based\nAll of our data is based on actual evidence of technology usage across the entire website of a business and includes historical tracking of technology back to the year 2000.\n\n### More About Us\nBuiltWith is a website profiler, lead generation, competitive analysis and business intelligence tool providing technology adoption, ecommerce data and usage analytics for the internet.\n\nBuiltWith technology tracking includes widgets, analytics, frameworks, content management systems, advertisers, content delivery networks, web standards and web servers to name some of the technology categories we cover.","raw_installation_instructions":" 1. Install the BuiltWith Zendesk app from the Marketplace\n2. Open tickets in Zendesk and view the BuiltWith integration in the apps sidebar","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://803760.apps.zdusercontent.com/803760/assets/1652216380-45527585fd143fd9383573dd68397578/logo-small.png","large_icon":"https://803760.apps.zdusercontent.com/803760/assets/1652216380-45527585fd143fd9383573dd68397578/logo.png","screenshots":["https://803760.apps.zdusercontent.com/803760/assets/1652216380-45527585fd143fd9383573dd68397578/screenshot-0.png","https://803760.apps.zdusercontent.com/803760/assets/1652216380-45527585fd143fd9383573dd68397578/screenshot-1.png","https://803760.apps.zdusercontent.com/803760/assets/1652216380-45527585fd143fd9383573dd68397578/screenshot-2.png"],"installation_count":7},{"id":808046,"name":"Auto Assignment Reassign","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1971591,"app_id":808046,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-22T12:24:34Z","updated_at":"2022-04-22T12:24:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2791,"entity_id":808046,"app_id":808046,"amount":133,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1KrLQwDUHFttweP1hUsmjO4c","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GJzc7DUHFttweP1","cost_id":932,"cost_type":"CostStripe","active":true,"created_at":"2022-04-22T12:24:42.000Z","updated_at":"2022-04-22T12:24:42.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-04-22T12:24:33Z","updated_at":"2026-07-17T19:17:04Z","terms_conditions_url":null,"app_organization":{"id":3038,"name":"Techupy","email":"yash.agrawal1305@gmail.com","website":"","country_code":"IN","stripe_account_id":"acct_1GJzc7DUHFttweP1","state":null},"locations":[3],"date_published":"2022-04-22T17:14:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-17T19:16:56Z","owner_id":269519,"author_name":"Techupy","author_email":"support@techupy.com","author_url":"https://www.techupy.com","short_description":"Assign tickets to staff as soon as they open the ticket with Re-Assignment.","long_description":"\u003cp\u003eThis app is one of our two running versions.\u003cbr\u003e\nThis version assign tickets to staffs as soon as they open the ticket even if it is assigned to any other staff (Both Assignment and Re-assignment).\u003cbr\u003e\nWhereas, the other version assign tickets to staffs as soon as they open the ticket BUT only IF the ticket is unassigned (not assigned to any other staff).\u003c/p\u003e\n\n\u003cp\u003eWe have exempted Admins \u0026amp; Account Owner from this feature because a lot of times they have to audit tickets. We have also added a special feature which checks for any pre-assigned group on the ticket and assigns the ticket to the staff under that group itself (if the staff is part of that group).\u003c/p\u003e\n\n\u003cp\u003eThis app helps improve effeciency and TATs as admins can eventually privledge zendesk data to monitor how long staff takes to action tickets post assignment and also how many tickets are actioned by the staff. Currently there is no way for the admins to track if staffs open a ticket but do not action it as it is not recorded under events.\u003c/p\u003e\n\n\u003cp\u003eThe app also shows the assignment status in the right side app panel of the ticket. It mentions if the ticket is Already Assigned to the same user, Assignment skipped due to staff role, Assigned to staff successfully OR Assignment failed due to any error.\u003cbr\u003e\nIt works perfectly fine in the play mode as well.\u003c/p\u003e\n\n\u003cp\u003eData disclosure\u003cbr\u003e\nThis app accesses the currently viewed Zendesk ticket\u0026#39;s ID, assignee, and group, along with the viewing agent\u0026#39;s user ID, name, role, and group membership. It uses this information solely to determine and apply ticket assignment within Zendesk Support. The app does not transmit, store, or process Zendesk data outside Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app comes with a free 7 day trial and with a minimal cost afterwards.\u003c/p\u003e\n\n\u003cp\u003eNo additional actions required. Simply click install. For customization, Admin level asssignment functionality or any other issues write to us at support@techupy.com OR visit https://www.techupy.com\u003c/p\u003e\n","raw_long_description":"This app is one of our two running versions.\nThis version assign tickets to staffs as soon as they open the ticket even if it is assigned to any other staff (Both Assignment and Re-assignment).\nWhereas, the other version assign tickets to staffs as soon as they open the ticket BUT only IF the ticket is unassigned (not assigned to any other staff).\n\nWe have exempted Admins \u0026 Account Owner from this feature because a lot of times they have to audit tickets. We have also added a special feature which checks for any pre-assigned group on the ticket and assigns the ticket to the staff under that group itself (if the staff is part of that group).\n\nThis app helps improve effeciency and TATs as admins can eventually privledge zendesk data to monitor how long staff takes to action tickets post assignment and also how many tickets are actioned by the staff. Currently there is no way for the admins to track if staffs open a ticket but do not action it as it is not recorded under events.\n\nThe app also shows the assignment status in the right side app panel of the ticket. It mentions if the ticket is Already Assigned to the same user, Assignment skipped due to staff role, Assigned to staff successfully OR Assignment failed due to any error.\nIt works perfectly fine in the play mode as well.\n\nData disclosure\nThis app accesses the currently viewed Zendesk ticket's ID, assignee, and group, along with the viewing agent's user ID, name, role, and group membership. It uses this information solely to determine and apply ticket assignment within Zendesk Support. The app does not transmit, store, or process Zendesk data outside Zendesk.","raw_installation_instructions":"The app comes with a free 7 day trial and with a minimal cost afterwards.\n\nNo additional actions required. Simply click install. For customization, Admin level asssignment functionality or any other issues write to us at support@techupy.com OR visit https://www.techupy.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://808046.apps.zdusercontent.com/808046/assets/1784182759-998ebe3abd29fb516b3b5d7641b404d4/logo-small.png","large_icon":"https://808046.apps.zdusercontent.com/808046/assets/1784182759-998ebe3abd29fb516b3b5d7641b404d4/logo.png","screenshots":["https://808046.apps.zdusercontent.com/808046/assets/1784182759-998ebe3abd29fb516b3b5d7641b404d4/screenshot-0.png","https://808046.apps.zdusercontent.com/808046/assets/1784182759-998ebe3abd29fb516b3b5d7641b404d4/screenshot-1.png","https://808046.apps.zdusercontent.com/808046/assets/1784182759-998ebe3abd29fb516b3b5d7641b404d4/screenshot-2.png"],"installation_count":1},{"id":808047,"name":"Auto Assignment Unassigned","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1971592,"app_id":808047,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-22T12:26:30Z","updated_at":"2022-04-22T12:26:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2793,"entity_id":808047,"app_id":808047,"amount":133,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1KrLUIDUHFttweP1gmgviPP6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GJzc7DUHFttweP1","cost_id":934,"cost_type":"CostStripe","active":true,"created_at":"2022-04-22T12:26:44.000Z","updated_at":"2022-04-22T12:26:44.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-04-22T12:26:29Z","updated_at":"2026-07-17T19:16:56Z","terms_conditions_url":null,"app_organization":{"id":3038,"name":"Techupy","email":"yash.agrawal1305@gmail.com","website":"","country_code":"IN","stripe_account_id":"acct_1GJzc7DUHFttweP1","state":null},"locations":[3],"date_published":"2022-04-22T17:14:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-17T19:16:51Z","owner_id":269519,"author_name":"Techupy","author_email":"support@techupy.com","author_url":"https://www.techupy.com","short_description":"Assign tickets to staff as soon as they open ticket but only if it is unassigned","long_description":"\u003cp\u003eThis app is one of our two live versions.\u003cbr\u003e\nThis version assign tickets to staffs as soon as they open the ticket BUT only IF the ticket is unassigned (not assigned to any other staff).\u003cbr\u003e\nWhereas, the other version assign tickets to staffs as soon as they open the ticket even if it is assigned to any other staff (Both Assignment and Re-assignment).\u003c/p\u003e\n\n\u003cp\u003eWe have exempted Admins \u0026amp; Account Owner from this feature because a lot of times they have to audit tickets. We have also added a special feature which checks for any pre-assigned group on the ticket and assigns the ticket to the staff under that group itself (if the staff is part of that group).\u003c/p\u003e\n\n\u003cp\u003eThis app helps improve effeciency and TATs as admins can eventually privledge zendesk data to monitor how long staff takes to action tickets post assignment and also how many tickets are actioned by the staff. Currently there is no way for the admins to track if staffs open a ticket but do not action it as it is not recorded under events.\u003c/p\u003e\n\n\u003cp\u003eThe app also shows the assignment status in the right side app panel of the ticket. It mentions if the ticket is Already Assigned to the same user, Assignment skipped due to staff role, Assigned to staff successfully OR Assignment failed due to any error.\u003cbr\u003e\nIt works perfectly fine in the play mode as well.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the currently viewed Zendesk ticket\u0026#39;s ID, assignee, and group, along with the viewing agent\u0026#39;s user ID, name, role, and group membership. It uses this information solely to determine and apply ticket assignment within Zendesk Support. The app does not transmit, store, or process Zendesk data outside Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app comes with a free 7 day trial and with a minimal cost afterwards.\u003c/p\u003e\n\n\u003cp\u003eNo additional actions required. Simply click install. For customization, Admin level asssignment functionality or any other issues write to us at support@techupy.com OR visit https://www.techupy.com\u003c/p\u003e\n","raw_long_description":"This app is one of our two live versions.\nThis version assign tickets to staffs as soon as they open the ticket BUT only IF the ticket is unassigned (not assigned to any other staff).\nWhereas, the other version assign tickets to staffs as soon as they open the ticket even if it is assigned to any other staff (Both Assignment and Re-assignment).\n\nWe have exempted Admins \u0026 Account Owner from this feature because a lot of times they have to audit tickets. We have also added a special feature which checks for any pre-assigned group on the ticket and assigns the ticket to the staff under that group itself (if the staff is part of that group).\n\nThis app helps improve effeciency and TATs as admins can eventually privledge zendesk data to monitor how long staff takes to action tickets post assignment and also how many tickets are actioned by the staff. Currently there is no way for the admins to track if staffs open a ticket but do not action it as it is not recorded under events.\n\nThe app also shows the assignment status in the right side app panel of the ticket. It mentions if the ticket is Already Assigned to the same user, Assignment skipped due to staff role, Assigned to staff successfully OR Assignment failed due to any error.\nIt works perfectly fine in the play mode as well.\n\n### Data disclosure\nThis app accesses the currently viewed Zendesk ticket's ID, assignee, and group, along with the viewing agent's user ID, name, role, and group membership. It uses this information solely to determine and apply ticket assignment within Zendesk Support. The app does not transmit, store, or process Zendesk data outside Zendesk.","raw_installation_instructions":"The app comes with a free 7 day trial and with a minimal cost afterwards.\n\nNo additional actions required. Simply click install. For customization, Admin level asssignment functionality or any other issues write to us at support@techupy.com OR visit https://www.techupy.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://808047.apps.zdusercontent.com/808047/assets/1784182844-fef02bb3bb85cf5725672d582d9f968b/logo-small.png","large_icon":"https://808047.apps.zdusercontent.com/808047/assets/1784182844-fef02bb3bb85cf5725672d582d9f968b/logo.png","screenshots":["https://808047.apps.zdusercontent.com/808047/assets/1784182844-fef02bb3bb85cf5725672d582d9f968b/screenshot-0.png","https://808047.apps.zdusercontent.com/808047/assets/1784182844-fef02bb3bb85cf5725672d582d9f968b/screenshot-1.png","https://808047.apps.zdusercontent.com/808047/assets/1784182844-fef02bb3bb85cf5725672d582d9f968b/screenshot-2.png"],"installation_count":6},{"id":810637,"name":"Ticket Parser Extract Patterns by Knots","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":1977447,"app_id":810637,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-28T14:40:18Z","updated_at":"2022-04-28T14:40:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1977445,"app_id":810637,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2022-04-28T14:40:18Z","updated_at":"2022-04-28T14:40:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1977446,"app_id":810637,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2022-04-28T14:40:18Z","updated_at":"2022-04-28T14:40:18Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2736043,"app_id":810637,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-11-01T17:45:40Z","updated_at":"2023-11-01T17:45:40Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2736044,"app_id":810637,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-11-01T17:45:40Z","updated_at":"2023-11-01T17:45:40Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2795,"entity_id":810637,"app_id":810637,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-04-28T14:40:20.000Z","updated_at":"2022-04-28T14:40:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":10,"average":5,"count":{"5":10,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-04-28T14:40:16Z","updated_at":"2025-12-01T21:48:29Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7,9],"date_published":"2022-05-09T21:38:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background","modal"],"last_update_time":"2025-12-01T21:48:24Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically find important information from tickets and autofill fields","long_description":"\u003ch2\u003eExtract relevant information available in the ticket and store it in the ticket, user, and organization fields in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eThe Knots Ticket Parser for Zendesk works without any manual work or agent interaction. It automatically parses patterns found in the ticket and stores information in the ticket fields, making unstructured data easy to handle.\u003c/p\u003e\n\n\u003ch3\u003eParse Mail and Incoming Tickets - A Solution for Everyone\u003c/h3\u003e\n\n\u003cp\u003eThis process happens without the need to open the ticket.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticket Parsing\u003c/strong\u003e: Scans support tickets, detects patterns, finds important data, extracts unstructured information, and autofills relevant fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutofill text and number fields\u003c/strong\u003e: Identify any kind of pattern. Mix numbers, letters, and special characters to find:\n\n\u003cul\u003e\n\u003cli\u003eOrder or customer ID\u003c/li\u003e\n\u003cli\u003eVehicle license number\u003c/li\u003e\n\u003cli\u003eSerial number\u003c/li\u003e\n\u003cli\u003eIBAN\u003c/li\u003e\n\u003cli\u003eInvoice number\u003c/li\u003e\n\u003cli\u003eOffer number\u003c/li\u003e\n\u003cli\u003eAnything else you need\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically update users and organizations\u003c/strong\u003e: Look for a name, address, telephone number, or any other information and update the details of your users and organizations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically update dates in your ticket\u003c/strong\u003e: Store it with appropriate formatting according to your location and store it in Zendesk fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically change the ticket requester:\u003c/strong\u003e: Update the ticket requester as soon as the ticket is created.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2023/10/Ticket_Parser_animation.gif\" alt=\"Workflow\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eYour Ultimate Ticket Data Automation Solution\u003c/h3\u003e\n\n\u003cp\u003eWith advanced options that are simple to use, the Ticket Parser has stand-out features that offer smart automation to streamline the process in Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuto merge duplicated tickets\u003c/strong\u003e: Reduce ticket backlog.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet tag and auto route ticket\u003c/strong\u003e: Set tags when specific information (i.e., VIP customers so your team can respond faster) is found, allowing further automation in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple sources to look for information\u003c/strong\u003e: Find and autofill information from the title,  description, comments, etc.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Attachment Parsing\u003c/strong\u003e: Combine the power of Ticket Parser with \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/ocr-pdf-converter-by-knots/\"\u003eOCR for PDF and Scanned Documents by Knots\u003c/a\u003e to extract information from attachments into Ticket Fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch and Replace\u003c/strong\u003e: Keep your ticket fields standardized by replacing specific characters.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMain Benefits of Using the Ticket Parser App for Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: It only takes 2 minutes to start with the Ticket Parser.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Labor costs\u003c/strong\u003e: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e, and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Ticket Parser Extract Patterns by Knots\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Ticket Parser Extract Patterns by Knots icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us/articles/15594897250194-Ticket-Parser-Installation-and-Setup-Guide?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003evisit our FAQ\u003c/a\u003e or contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Extract relevant information available in the ticket and store it in the ticket, user, and organization fields in Zendesk\nThe Knots Ticket Parser for Zendesk works without any manual work or agent interaction. It automatically parses patterns found in the ticket and stores information in the ticket fields, making unstructured data easy to handle.\n\n### Parse Mail and Incoming Tickets - A Solution for Everyone\n\nThis process happens without the need to open the ticket.\n\n* **Automated Ticket Parsing**: Scans support tickets, detects patterns, finds important data, extracts unstructured information, and autofills relevant fields.\n* **Autofill text and number fields**: Identify any kind of pattern. Mix numbers, letters, and special characters to find:\n  * Order or customer ID\n  * Vehicle license number\n  * Serial number\n  * IBAN\n  * Invoice number\n  * Offer number\n  * Anything else you need\n* **Automatically update users and organizations**: Look for a name, address, telephone number, or any other information and update the details of your users and organizations.\n* **Automatically update dates in your ticket**: Store it with appropriate formatting according to your location and store it in Zendesk fields.\n* **Automatically change the ticket requester:**: Update the ticket requester as soon as the ticket is created.\n\n![Workflow](https://knots.io/wp-content/uploads/2023/10/Ticket_Parser_animation.gif)\n\n### Your Ultimate Ticket Data Automation Solution\n\nWith advanced options that are simple to use, the Ticket Parser has stand-out features that offer smart automation to streamline the process in Zendesk.\n\n* **Auto merge duplicated tickets**: Reduce ticket backlog.\n* **Set tag and auto route ticket**: Set tags when specific information (i.e., VIP customers so your team can respond faster) is found, allowing further automation in Zendesk.\n* **Multiple sources to look for information**: Find and autofill information from the title,  description, comments, etc.\n* **Advanced Attachment Parsing**: Combine the power of Ticket Parser with [OCR for PDF and Scanned Documents by Knots](https://www.zendesk.com/marketplace/apps/support/853204/ocr-pdf-converter-by-knots/) to extract information from attachments into Ticket Fields.\n* **Search and Replace**: Keep your ticket fields standardized by replacing specific characters.\n\n### Main Benefits of Using the Ticket Parser App for Zendesk\n1. **Quick Setup**: It only takes 2 minutes to start with the Ticket Parser.\n2. **Reduce Labor costs**: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\n3. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n4. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io), and we’ll schedule a time to help you. Free of charge.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Ticket Parser Extract Patterns by Knots\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Ticket Parser Extract Patterns by Knots icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\nIf you have any questions or suggestions regarding this application, please [visit our FAQ](https://support.knots.io/hc/en-us/articles/15594897250194-Ticket-Parser-Installation-and-Setup-Guide?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at [zendesk@knots.io](mailto:zendesk@knots.io).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://810637.apps.zdusercontent.com/810637/assets/1764153938-d416dbd3837db68809dd4797992b5765/logo-small.png","large_icon":"https://810637.apps.zdusercontent.com/810637/assets/1764153938-d416dbd3837db68809dd4797992b5765/logo.png","screenshots":["https://810637.apps.zdusercontent.com/810637/assets/1764153938-d416dbd3837db68809dd4797992b5765/screenshot-0.png","https://810637.apps.zdusercontent.com/810637/assets/1764153938-d416dbd3837db68809dd4797992b5765/screenshot-1.png","https://810637.apps.zdusercontent.com/810637/assets/1764153938-d416dbd3837db68809dd4797992b5765/screenshot-2.png"],"installation_count":167},{"id":812382,"name":"User Unassignment Manager","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1980717,"app_id":812382,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-05-02T19:05:28Z","updated_at":"2022-05-02T19:05:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2799,"entity_id":812382,"app_id":812382,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2022-05-02T19:05:31.000Z","updated_at":"2022-05-02T19:05:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3038,"entity_id":812382,"app_id":812382,"amount":166,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1LSjUMSEbZZQqPXl91DvTfWJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1LSirUSEbZZQqPXl","cost_id":1027,"cost_type":"CostStripe","active":true,"created_at":"2022-08-12T16:12:37.000Z","updated_at":"2022-08-12T16:12:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":2,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-05-02T19:05:28Z","updated_at":"2026-06-03T19:17:42Z","terms_conditions_url":null,"app_organization":{"id":5338,"name":"Zeeroot Labs","email":"zeerootlabs@gmail.com","website":"","country_code":"IN","stripe_account_id":"acct_1LSirUSEbZZQqPXl","state":null},"locations":[3],"date_published":"2022-08-12T16:13:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T19:17:38Z","owner_id":269519,"author_name":"Zeeroot","author_email":"zeerootlabs@gmail.com","author_url":"https://zeeroot.com/","short_description":"Auto assign tickets to current users when they open a ticket","long_description":"\u003cp\u003eWe at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.\u003c/p\u003e\n\n\u003cp\u003eUser Unassignment Manager help you with the following\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAssignment timestamps \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser level metrics \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSLAs \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNumber of user worked \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMultiteam metrics.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUUM assign tickets to user as soon as they view it. This app helps you to assign the current user for an unassigned case. This will also help reassign current user to a ticket which was assigned to another team member but will need save ticket manually. \u003c/p\u003e\n\n\u003cp\u003eAdmins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets. \u003c/p\u003e\n\n\u003cp\u003eApp have a UI to give you updates on assignment and reason from the exemption of assignment if any.\u003c/p\u003e\n\n\u003cp\u003eData \u0026amp; Privacy\u003c/p\u003e\n\n\u003cp\u003eThis app accesses the following Zendesk data solely to perform ticket assignment: the current agent\u0026#39;s user ID, name, role, and group memberships, and the ticket\u0026#39;s current assignee. No customer data is stored, transmitted, or shared outside of your Zendesk instance. All operations are performed in-browser using the Zendesk Apps Framework. For more information, see our privacy policy at https://zeeroot.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. Find out how UUM helps your metrics and audit, as well as improving the team efficiency.\u003c/p\u003e\n\n\u003cp\u003eWe provide 7 days free trial followed by lowest cost possible. Install the app and enjoy UUM.\u003c/p\u003e\n\n\u003cp\u003eFor any additional feature, customization of the app or any other queries, please contact zeerootlabs@gmail.com\u003c/p\u003e\n","raw_long_description":"We at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.\n\nUser Unassignment Manager help you with the following\n\n- Assignment timestamps \n\n- User level metrics \n\n- SLAs \n\n- Number of user worked \n\n- Multiteam metrics.\n\nUUM assign tickets to user as soon as they view it. This app helps you to assign the current user for an unassigned case. This will also help reassign current user to a ticket which was assigned to another team member but will need save ticket manually. \n\nAdmins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets. \n\nApp have a UI to give you updates on assignment and reason from the exemption of assignment if any.\n\nData \u0026 Privacy\n\nThis app accesses the following Zendesk data solely to perform ticket assignment: the current agent's user ID, name, role, and group memberships, and the ticket's current assignee. No customer data is stored, transmitted, or shared outside of your Zendesk instance. All operations are performed in-browser using the Zendesk Apps Framework. For more information, see our privacy policy at https://zeeroot.com/privacy","raw_installation_instructions":"Simply click install. Find out how UUM helps your metrics and audit, as well as improving the team efficiency.\n\nWe provide 7 days free trial followed by lowest cost possible. Install the app and enjoy UUM.\n\nFor any additional feature, customization of the app or any other queries, please contact zeerootlabs@gmail.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://812382.apps.zdusercontent.com/812382/assets/1780483122-805256977d1ba4bed4a5b93151c349c9/logo-small.png","large_icon":"https://812382.apps.zdusercontent.com/812382/assets/1780483122-805256977d1ba4bed4a5b93151c349c9/logo.png","screenshots":["https://812382.apps.zdusercontent.com/812382/assets/1780483122-805256977d1ba4bed4a5b93151c349c9/screenshot-0.png","https://812382.apps.zdusercontent.com/812382/assets/1780483122-805256977d1ba4bed4a5b93151c349c9/screenshot-1.png","https://812382.apps.zdusercontent.com/812382/assets/1780483122-805256977d1ba4bed4a5b93151c349c9/screenshot-2.png"],"installation_count":2},{"id":813236,"name":"VTEX by BCR.CX","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1982638,"app_id":813236,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-05-04T14:53:18Z","updated_at":"2022-05-04T14:53:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1982634,"app_id":813236,"name":"vtexAppKey","kind":"password","required":true,"position":1,"created_at":"2022-05-04T14:53:18Z","updated_at":"2022-05-04T14:53:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1982635,"app_id":813236,"name":"vtexAppToken","kind":"password","required":true,"position":2,"created_at":"2022-05-04T14:53:18Z","updated_at":"2022-05-04T14:53:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1982636,"app_id":813236,"name":"vtexAppSubdominio","kind":"text","required":true,"position":3,"created_at":"2022-05-04T14:53:18Z","updated_at":"2022-05-04T14:53:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1982637,"app_id":813236,"name":"orderIDField","kind":"text","required":false,"position":4,"created_at":"2022-05-04T14:53:18Z","updated_at":"2022-05-04T14:53:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2801,"entity_id":813236,"app_id":813236,"amount":499,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1KvjAyBtvl62WgxgHdsWE2XC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GbqlXBtvl62Wgxg","cost_id":936,"cost_type":"CostStripe","active":true,"created_at":"2022-05-04T14:53:21.000Z","updated_at":"2022-05-04T14:53:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-05-04T14:53:16Z","updated_at":"2026-02-12T18:20:04Z","terms_conditions_url":"https://bcrcx.com/politica-de-privacidade/","app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":"acct_1GbqlXBtvl62Wgxg","state":"published"},"locations":[3,2,4],"date_published":"2022-06-07T15:56:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","new_ticket_sidebar"],"last_update_time":"2023-05-10T23:46:20Z","owner_id":269519,"author_name":"BCR.CX","author_email":"contato@bcrcx.com","author_url":"https://bcrcx.com","short_description":"With the new VTEX, looking for your customers have never been so easy!","long_description":"\u003ch2\u003eWhat is VTEX app:\u003c/h2\u003e\n\n\u003cp\u003eVTEX is a new app designed to enhance your customer service experience within the Zendesk platform. It allows you to easily locate and apply customer orders based on the selected fields, create tickets based on their orders, and filter for unfactored orders. With VTEX, you no longer need to search through multiple systems to find the information you need. \u003c/p\u003e\n\n\u003ch2\u003eWhat are the benefits of VTEX:\u003c/h2\u003e\n\n\u003cp\u003eBy integrating VTEX with Zendesk, you can provide faster and more efficient service to your customers, increasing their satisfaction and loyalty to your brand. VTEX automates the process of generating tickets based on customer orders, saving you time and effort. Plus, the ability to filter for unfactored orders ensures that all customer orders are properly accounted for and invoiced, reducing errors and improving your company\u0026#39;s bottom line.\u003cimg src=\"https://i.imgur.com/X5JTZXs.gif\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003ch2\u003eWhy choose BCR.CX apps:\u003c/h2\u003e\n\n\u003cp\u003eAt BCR.CX, we are a Brazilian technology startup specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO). Our apps, like VTEX, are designed to help businesses streamline their processes and improve their customer service experience. By choosing BCR.CX apps, you can trust that you are getting quality products that will help your business grow and succeed. Visit our website at https://bcrcx.com/ to learn more about our products and services.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eBCR\u0026#39;s Vtex is a Plug and Play application! To install it on your Zendesk, simply follow these steps:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the VTEX app and then select \u0026#39;Install\u0026#39; to add it to your Zendesk account;\u003c/li\u003e\n\u003cli\u003eSelect \u0026#39;Role\u0026#39; and \u0026#39;Restrictions\u0026#39; settings, if necessary, and click \u0026#39;Complete Installation\u0026#39; to finish the installation;\u003c/li\u003e\n\u003cli\u003eAfter installation, the VTEX app will be available in the left sidebar of your Zendesk;\u003c/li\u003e\n\u003cli\u003eClick on the VTEX icon to open the app and start using it.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## What is VTEX app: \nVTEX is a new app designed to enhance your customer service experience within the Zendesk platform. It allows you to easily locate and apply customer orders based on the selected fields, create tickets based on their orders, and filter for unfactored orders. With VTEX, you no longer need to search through multiple systems to find the information you need. \n\n## What are the benefits of VTEX:\nBy integrating VTEX with Zendesk, you can provide faster and more efficient service to your customers, increasing their satisfaction and loyalty to your brand. VTEX automates the process of generating tickets based on customer orders, saving you time and effort. Plus, the ability to filter for unfactored orders ensures that all customer orders are properly accounted for and invoiced, reducing errors and improving your company's bottom line.![](https://i.imgur.com/X5JTZXs.gif) \n\n## Why choose BCR.CX apps: \nAt BCR.CX, we are a Brazilian technology startup specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO). Our apps, like VTEX, are designed to help businesses streamline their processes and improve their customer service experience. By choosing BCR.CX apps, you can trust that you are getting quality products that will help your business grow and succeed. Visit our website at https://bcrcx.com/ to learn more about our products and services.","raw_installation_instructions":"## BCR's Vtex is a Plug and Play application! To install it on your Zendesk, simply follow these steps: \n 1. Click on the VTEX app and then select 'Install' to add it to your Zendesk account;\n 2. Select 'Role' and 'Restrictions' settings, if necessary, and click 'Complete Installation' to finish the installation;\n 3. After installation, the VTEX app will be available in the left sidebar of your Zendesk;\n 4. Click on the VTEX icon to open the app and start using it.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://813236.apps.zdusercontent.com/813236/assets/1682612695-2a018fa9124518d29424bd8ea85a2140/logo-small.png","large_icon":"https://813236.apps.zdusercontent.com/813236/assets/1682612695-2a018fa9124518d29424bd8ea85a2140/logo.png","screenshots":["https://813236.apps.zdusercontent.com/813236/assets/1682612695-2a018fa9124518d29424bd8ea85a2140/screenshot-0.png","https://813236.apps.zdusercontent.com/813236/assets/1682612695-2a018fa9124518d29424bd8ea85a2140/screenshot-1.png","https://813236.apps.zdusercontent.com/813236/assets/1682612695-2a018fa9124518d29424bd8ea85a2140/screenshot-2.png"],"installation_count":2},{"id":816368,"name":"Bigblue","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1989070,"app_id":816368,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-05-11T18:12:14Z","updated_at":"2022-05-11T18:12:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1989069,"app_id":816368,"name":"token","kind":"text","required":true,"position":1,"created_at":"2022-05-11T18:12:14Z","updated_at":"2022-05-11T18:12:14Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2813,"entity_id":816368,"app_id":816368,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-05-11T18:12:16.000Z","updated_at":"2022-05-11T18:12:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-05-11T18:12:12Z","updated_at":"2026-07-05T10:21:22Z","terms_conditions_url":null,"app_organization":{"id":5221,"name":"Bigblue","email":"blandine@bigblue.io","website":"https://www.bigblue.co/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-05-17T15:45:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bigblue.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-05-11T18:12:12Z","owner_id":269519,"author_name":"Bigblue","author_email":"contact@bigblue.io","author_url":"https://www.bigblue.co/","short_description":"Track Bigblue orders in Zendesk","long_description":"\u003cp\u003eBigblue is a fulfillment solution for e-commerce brands.\u003cbr\u003e\nHundreds of brands leverage our warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales.\u003cbr\u003e\n\u003ca href=\"https://www.bigblue.co/contact\"\u003eContact our team\u003c/a\u003e to request a demo.\u003c/p\u003e\n\n\u003ch3\u003eGive superpowers to your support team\u003c/h3\u003e\n\n\u003cp\u003eWith the Bigblue App for Zendesk Support, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDisplay Bigblue data directly in your Zendesk sidebar\u003c/li\u003e\n\u003cli\u003eAutomatically create alerts for delivery issues and proactively solve them\u003c/li\u003e\n\u003cli\u003eEasily escalate an issue to Bigblue for carrier delays or lost parcels\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eYou need to have a Bigblue account to use the Bigblue app for Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t, please visit \u003ca href=\"https://bigblue.co\"\u003ebigblue.co\u003c/a\u003e or \u003ca href=\"https://www.bigblue.co/contact\"\u003erequest a demo\u003c/a\u003e of our application.\u003c/p\u003e\n\n\u003ch3\u003eInstallation steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on \u0026quot;Install\u0026quot; on this page and start adding the Bigblue App to Zendesk\u003c/li\u003e\n\u003cli\u003eThen, log in to your Bigblue account\u003c/li\u003e\n\u003cli\u003eGo to Settings in Bigblue, click on the Apps section, and follow the installation steps for Zendesk \u003ca href=\"https://app.bigblue.co/settings/apps/connect\"\u003ehttps://app.bigblue.co/settings/apps/connect\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eFinally, go to Zendesk, in the settings of the Bigblue App (Zendesk \u0026gt; Admin \u0026gt; Apps \u0026gt; Manage \u0026gt; Bigblue \u0026gt; App Configuration), paste your private token and click Install\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote: You can also start the installation from the Bigblue App.\u003c/p\u003e\n","raw_long_description":"Bigblue is a fulfillment solution for e-commerce brands.\nHundreds of brands leverage our warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales.\n[Contact our team](https://www.bigblue.co/contact) to request a demo.\n\n### Give superpowers to your support team\n\nWith the Bigblue App for Zendesk Support, you can:\n\n- Display Bigblue data directly in your Zendesk sidebar\n- Automatically create alerts for delivery issues and proactively solve them\n- Easily escalate an issue to Bigblue for carrier delays or lost parcels","raw_installation_instructions":"You need to have a Bigblue account to use the Bigblue app for Zendesk Support.\n\nIf you don't, please visit [bigblue.co](https://bigblue.co) or [request a demo](https://www.bigblue.co/contact) of our application.\n\n### Installation steps\n\n1. Click on \"Install\" on this page and start adding the Bigblue App to Zendesk\n2. Then, log in to your Bigblue account\n3. Go to Settings in Bigblue, click on the Apps section, and follow the installation steps for Zendesk [https://app.bigblue.co/settings/apps/connect](https://app.bigblue.co/settings/apps/connect)\n4. Finally, go to Zendesk, in the settings of the Bigblue App (Zendesk \u003e Admin \u003e Apps \u003e Manage \u003e Bigblue \u003e App Configuration), paste your private token and click Install\n\nNote: You can also start the installation from the Bigblue App.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://816368.apps.zdusercontent.com/816368/assets/1652292646-53615e00702fefb356c3807720118ba6/logo-small.png","large_icon":"https://816368.apps.zdusercontent.com/816368/assets/1652292646-53615e00702fefb356c3807720118ba6/logo.png","screenshots":["https://816368.apps.zdusercontent.com/816368/assets/1652292646-53615e00702fefb356c3807720118ba6/screenshot-0.png","https://816368.apps.zdusercontent.com/816368/assets/1652292646-53615e00702fefb356c3807720118ba6/screenshot-1.png","https://816368.apps.zdusercontent.com/816368/assets/1652292646-53615e00702fefb356c3807720118ba6/screenshot-2.png"],"installation_count":13},{"id":816420,"name":"Telegramio","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":1989167,"app_id":816420,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-05-11T21:11:11Z","updated_at":"2022-05-11T21:11:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2814,"entity_id":816420,"app_id":816420,"amount":699,"name":"Small","description":"\u003cp\u003eUp to 1000 tickets\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KyMmkKlm4VHnbEmuvzqWPUG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1KnNeaKlm4VHnbEm","cost_id":938,"cost_type":"CostStripe","active":true,"created_at":"2022-05-11T21:11:12.000Z","updated_at":"2022-05-11T21:11:12.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2820,"entity_id":816420,"app_id":816420,"amount":999,"name":"Medium","description":"\u003cp\u003eUp to 5000 tickets\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KnkeKKlm4VHnbEmLfGWOz57","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1KnNeaKlm4VHnbEm","cost_id":939,"cost_type":"CostStripe","active":true,"created_at":"2022-05-16T16:51:18.000Z","updated_at":"2022-05-16T16:51:18.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":2821,"entity_id":816420,"app_id":816420,"amount":1999,"name":"Large","description":"\u003cp\u003eUp to 10000 tickets\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KnkevKlm4VHnbEmYLqiPOlk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1KnNeaKlm4VHnbEm","cost_id":940,"cost_type":"CostStripe","active":true,"created_at":"2022-05-16T16:51:19.000Z","updated_at":"2022-05-16T16:51:19.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-05-11T21:11:10Z","updated_at":"2025-04-04T00:08:27Z","terms_conditions_url":"https://cloudfresh.com/en/telegramio-terms-of-use/","app_organization":{"id":3304,"name":"Cloudfresh","email":"s@cloudfresh.com","website":"https://cloudfresh.com/en/services/zendesk/?utm_campaign=Zendesk%20Partner%20Directory\u0026utm_source=zendesk","country_code":"CZ","stripe_account_id":"acct_1KnNeaKlm4VHnbEm","state":"published"},"locations":[],"date_published":"2022-05-16T16:52:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2022-05-16T16:51:11Z","owner_id":269519,"author_name":"Cloudfresh","author_email":"telegramio.support@cloudfresh.com","author_url":"https://cloudfresh.com","short_description":"Zendesk Support integration enables message \u0026 attachment exchange via Telegram.","long_description":"\u003ch3\u003eTelegramio\u003c/h3\u003e\n\n\u003cp\u003eIt is a secure and easy Telegram extension for Zendesk Support that allows the exchange of messages \u0026amp; attachments (audio, video, images) with your clients, making the process of ticket management fast and effective. \u003c/p\u003e\n\n\u003ch3\u003eFeature list:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eModern cloud-native integration\u003c/li\u003e\n\u003cli\u003eFlexible installation to serve your business security concerns\u003c/li\u003e\n\u003cli\u003eEasily scalable to your business demands\u003c/li\u003e\n\u003cli\u003eSeamless ticket communication as it is a chat (low latency of text messages)\u003c/li\u003e\n\u003cli\u003eSupports audio, video and image attachments\u003c/li\u003e\n\u003cli\u003eSecurity enabled (Encryption for the communication and all the security available in GCP for utilized services)\u003c/li\u003e\n\u003cli\u003eNo client text messages stored (we send attachment data through PubSub and text caption is a part of the message)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eWe have developed an optimal tariff plan for you, which is cheaper than other integrations with Telegram.\u003cbr\u003e\nFor only \u003cstrong\u003e$6.99\u003c/strong\u003e, you can process up to 1000 tickets per month received from the Telegram channel.\u003cbr\u003e\nIf this number of tickets is not enough for you, please contact us and we will create an individual plan for you that suits your needs.\u003cbr\u003e\nAnd of course, we propose you free 30-day trial, so you can evaluate the quality of our product.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions please contact us.\u003cbr\u003e\n* \u003ca href=\"mailto:telegramio.support@cloudfresh\"\u003eTelegramio Support Team Email\u003c/a\u003e \u003cbr\u003e\n* \u003ca href=\"https://cloudfresh.com/en/\"\u003eSupport Chat\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eCreate Telegram Bot\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFind @BotFather on Telegram\u003c/li\u003e\n\u003cli\u003eClick Start Button\u003c/li\u003e\n\u003cli\u003eSend /newbot command\u003c/li\u003e\n\u003cli\u003eEnter name and username\u003c/li\u003e\n\u003cli\u003eRemember bot token\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you already have a Telegram Bot, just use its token\u003c/p\u003e\n\n\u003ch3\u003eInstall Zendesk Application\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk product. Click the Zendesk Products icon in the top bar, then select Admin Center\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003e\u003cem\u003eApps and integrations\u003c/em\u003e\u003c/strong\u003e → \u003cstrong\u003e\u003cem\u003eZendesk Support apps\u003c/em\u003e\u003c/strong\u003e, click \u003cstrong\u003e\u003cem\u003eMarketplace\u003c/em\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eIn marketplace press on the search button and write “Telegramio” and click on the icon`\u003c/li\u003e\n\u003cli\u003ePress on the install button and choose your Zendesk subdomain\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eApplication setup\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect \u003cstrong\u003e\u003cem\u003eApps and integration\u003c/em\u003e\u003c/strong\u003e → \u003cstrong\u003e\u003cem\u003eChannel apps\u003c/em\u003e\u003c/strong\u003e → \u003cstrong\u003e\u003cem\u003etelegram application\u003c/em\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003e\u003cem\u003eAccounts\u003c/em\u003e\u003c/strong\u003e → click \u003cstrong\u003e\u003cem\u003eAdd account\u003c/em\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eIn the opening form, fill in the values of all the fields.\u003cbr\u003e\nTelegram token value you got the value from point \u003cstrong\u003e\u003cem\u003eCreate Telegram Bot\u003c/em\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003e\u003cem\u003eSave\u003c/em\u003e\u003c/strong\u003e button\u003c/li\u003e\n\u003cli\u003eWait for 2 notifications on the email. The first about registration, the second about account verification.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Telegramio\nIt is a secure and easy Telegram extension for Zendesk Support that allows the exchange of messages \u0026 attachments (audio, video, images) with your clients, making the process of ticket management fast and effective. \n\n### Feature list:\n1. Modern cloud-native integration\n1. Flexible installation to serve your business security concerns\n1. Easily scalable to your business demands\n1. Seamless ticket communication as it is a chat (low latency of text messages)\n1. Supports audio, video and image attachments\n1. Security enabled (Encryption for the communication and all the security available in GCP for utilized services)\n1. No client text messages stored (we send attachment data through PubSub and text caption is a part of the message)\n\n### Pricing\nWe have developed an optimal tariff plan for you, which is cheaper than other integrations with Telegram.\nFor only **$6.99**, you can process up to 1000 tickets per month received from the Telegram channel.\nIf this number of tickets is not enough for you, please contact us and we will create an individual plan for you that suits your needs.\nAnd of course, we propose you free 30-day trial, so you can evaluate the quality of our product.\n\nIf you have any questions please contact us.\n* [Telegramio Support Team Email](mailto:telegramio.support@cloudfresh) \n* [Support Chat](https://cloudfresh.com/en/)","raw_installation_instructions":"### Create Telegram Bot\n1. Find @BotFather on Telegram\n1. Click Start Button\n1. Send /newbot command\n1. Enter name and username\n1. Remember bot token\n\nIf you already have a Telegram Bot, just use its token\n### Install Zendesk Application\n \n1. Open any Zendesk product. Click the Zendesk Products icon in the top bar, then select Admin Center\n1. Select ***Apps and integrations*** → ***Zendesk Support apps***, click ***Marketplace***\n1. In marketplace press on the search button and write “Telegramio” and click on the icon`\n1. Press on the install button and choose your Zendesk subdomain\n\n### Application setup\n1. Select ***Apps and integration*** → ***Channel apps*** → ***telegram application***\n1. Select ***Accounts*** → click ***Add account***\n1. In the opening form, fill in the values of all the fields.  \nTelegram token value you got the value from point ***Create Telegram Bot***\n1. Click ***Save*** button\n1. Wait for 2 notifications on the email. The first about registration, the second about account verification.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://816420.apps.zdusercontent.com/816420/assets/1652461683-46f2067a4b3e5b147cf42d4b6482a6dc/logo-small.png","large_icon":"https://816420.apps.zdusercontent.com/816420/assets/1652461683-46f2067a4b3e5b147cf42d4b6482a6dc/logo.png","screenshots":["https://816420.apps.zdusercontent.com/816420/assets/1652461683-46f2067a4b3e5b147cf42d4b6482a6dc/screenshot-0.png","https://816420.apps.zdusercontent.com/816420/assets/1652461683-46f2067a4b3e5b147cf42d4b6482a6dc/screenshot-1.png","https://816420.apps.zdusercontent.com/816420/assets/1652461683-46f2067a4b3e5b147cf42d4b6482a6dc/screenshot-2.png"],"installation_count":6},{"id":819523,"name":"TriggerDoctor","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1996367,"app_id":819523,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-05-18T15:11:00Z","updated_at":"2022-05-18T15:11:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2835,"entity_id":819523,"app_id":819523,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-05-18T15:11:02.000Z","updated_at":"2022-05-18T15:11:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-05-18T15:10:59Z","updated_at":"2025-04-04T00:08:28Z","terms_conditions_url":null,"app_organization":{"id":3489,"name":"ROCA.WORK","email":"info@roca.work","website":"https://roca.work/?utm_source=zendesk\u0026utm_medium=zendesk\u0026utm_campaign=zendesk_website","country_code":"RO","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2022-05-31T17:50:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"undefined"},"location_names":["nav_bar"],"last_update_time":"2022-05-31T17:49:36Z","owner_id":269519,"author_name":"DominicCX","author_email":"hi@dominiccx.com","author_url":"https://www.dominiccx.com/contact","short_description":"Start your business rule cleanup. Keep Zendesk neat and clean!","long_description":"\u003cp\u003eOur philosophy is “Less is more” and to cater to this, we have create an app to help companies have a cleaner and less clogged Zendesk.\u003c/p\u003e\n\n\u003cp\u003eHaving to do trigger cleanup can be a big pain, especially if you have dozens of triggers and a large team.\u003c/p\u003e\n\n\u003cp\u003eWith TriggerDoctor you can easily identify broken triggers and see what exactly is wrong with them. Zendesk does not have this capability by default.\u003c/p\u003e\n\n\u003cp\u003eThis app helps you identify missing users, forms, brands, groups referenced in the triggers, by adding the “ERR” keyword followed by the name of the missing entry. 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SYSTRAN Translation for Support allows your team to read incoming messages from customers around the world instantly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport and communicate with customers in their own language using automatic, AI-based neural machine translation, enhancing native-language agents’ ability to support text-based ticket communications.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize multilingual communications using SYSTRAN’s custom linguistic profiles, which provide in-domain translations for specific industries and allow custom terminology to reflect the customer’s voice.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCommunicate with customers in real time in their own language while extending the reach of your native-language agents.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e##### Key features \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatic detection of agent’s language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically add translations to tickets when the ticket assigned to the agent is opened.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket subject and comments is translated into agent’s language and displayed side by side with the original content.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically detect customer language - Agents can write comments in their own language and translate their comment into the customer’s language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents can change the translation language to a specific language. When the agent language is changed, the ticket subject and all comments are translated into the new selected language.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e##### Privacy \u0026amp; Data Processing \u003c/p\u003e\n\n\u003cp\u003eSYSYRAN prioritizes the confidentiality and security of your customer support data. In compliance with the Zendesk Developer Terms, this integration follows a strict Privacy by Design approach to ensure that your data remains protected at all times.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData Access \u0026amp; Scope:\u003c/strong\u003e The application accesses ticket subjects and comment text only when a user explicitly requests a translation within the Zendesk interface. Limited technical metadata is used solely to maintain secure communication between Zendesk and the SYSTRAN Translate engine.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePurpose-Bound Processing:\u003c/strong\u003e All data is processed exclusively to deliver high-quality machine translation. Text is handled in real time and is not stored after the translation response is returned.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo AI Training:\u003c/strong\u003e our proprietary data is never used to train SYSTRAN’s public or shared machine translation models, nor is it shared with third-party AI providers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInfrastructure \u0026amp; Compliance:\u003c/strong\u003e All data in transit is secured using industry-standard TLS 1.2+ encryption. Processing is performed within secure, enterprise-grade infrastructure aligned with GDPR and international data protection standards. SYSTRAN also follows ISO 27001-certified security practices and supports flexible deployment models, including on-premise and private cloud environments, ensuring full control over sensitive data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePrivacy Links:\u003c/strong\u003e For further details, see our \u003ca href=\"https://www.systransoft.com/systran/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://www.systransoft.com/systran/terms-of-service-translate-pro\"\u003eTerms of Service\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eYou need an active Systran account with a subscription to use the Systran Translation app. Visit \u003ca href=\"https://www.systran.net/en/translate/\"\u003eour website\u003c/a\u003e to get started.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you’ve installed the Systran Translation for Support app from Marketplace, you need to enter the API Key for Zendesk App so it can work with Systran service.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter Installation is completed, you can open a ticket to use the Systran Translation App.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"##### Summary \n\n * Enable your agents to communicate instantly in multiple languages, with no changes to their workflow. SYSTRAN Translation for Support allows your team to read incoming messages from customers around the world instantly.\n\n * Support and communicate with customers in their own language using automatic, AI-based neural machine translation, enhancing native-language agents’ ability to support text-based ticket communications.\n\n * Customize multilingual communications using SYSTRAN’s custom linguistic profiles, which provide in-domain translations for specific industries and allow custom terminology to reflect the customer’s voice.\n\n * Communicate with customers in real time in their own language while extending the reach of your native-language agents.\n\n ##### Key features \n\n * Automatic detection of agent’s language.\n\n * Automatically add translations to tickets when the ticket assigned to the agent is opened.\n\n * Ticket subject and comments is translated into agent’s language and displayed side by side with the original content.\n\n * Automatically detect customer language - Agents can write comments in their own language and translate their comment into the customer’s language.\n\n * Agents can change the translation language to a specific language. When the agent language is changed, the ticket subject and all comments are translated into the new selected language.\n\n ##### Privacy \u0026 Data Processing \n\n SYSYRAN prioritizes the confidentiality and security of your customer support data. In compliance with the Zendesk Developer Terms, this integration follows a strict Privacy by Design approach to ensure that your data remains protected at all times.\n\n * **Data Access \u0026 Scope:** The application accesses ticket subjects and comment text only when a user explicitly requests a translation within the Zendesk interface. Limited technical metadata is used solely to maintain secure communication between Zendesk and the SYSTRAN Translate engine.\n\n * **Purpose-Bound Processing:** All data is processed exclusively to deliver high-quality machine translation. Text is handled in real time and is not stored after the translation response is returned.\n\n * **No AI Training:** our proprietary data is never used to train SYSTRAN’s public or shared machine translation models, nor is it shared with third-party AI providers.\n\n * **Infrastructure \u0026 Compliance:** All data in transit is secured using industry-standard TLS 1.2+ encryption. Processing is performed within secure, enterprise-grade infrastructure aligned with GDPR and international data protection standards. SYSTRAN also follows ISO 27001-certified security practices and supports flexible deployment models, including on-premise and private cloud environments, ensuring full control over sensitive data.\n\n * **Privacy Links:** For further details, see our [Privacy Policy](https://www.systransoft.com/systran/privacy-policy) and [Terms of Service](https://www.systransoft.com/systran/terms-of-service-translate-pro)","raw_installation_instructions":" * You need an active Systran account with a subscription to use the Systran Translation app. Visit [our website](https://www.systran.net/en/translate/) to get started.\n\n * Once you’ve installed the Systran Translation for Support app from Marketplace, you need to enter the API Key for Zendesk App so it can work with Systran service.\n\n * After Installation is completed, you can open a ticket to use the Systran Translation 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It also includes a ticket grid that can be deployed in Salesforce that allows users to view and update tickets from the Salesforce system.  Both views can be customized to display additional data, including custom fields.   \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove customer satisfaction with better conversations\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet more visibility on relevant customer data, such as customer account size or contract status, from Salesforce on Zendesk ticket pages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Salesforce in their Zendesk view.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSync your Sales and Support teams for faster resolutions\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Salesforce.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStay up to date on the status of the account and customer with the ability to view and update tickets in Salesforce, which syncs to Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Views\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncludes Popdock App Edition account to allow for customizations to the default Zendesk and Salesforce Lists.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConnections can be set up to view data from additional systems, such as your ERP, eCommerce platform, payment gateway, shipping carriers, and more.  Additional Connections require \u003ca href=\"https://www.eonesolutions.com/compare-popdock-pricing-and-plans/\"\u003ePopdock Business or Premium\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eActions\u003c/strong\u003e (available in Salesforce)  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd comment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChange priority\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChange status\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDelete ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen ticket in Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSet ticket as spam\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003epowered by Popdock\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstall the Salesforce Connector in Zendesk\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://apps.popdock.com/Create/ZendeskSalesforce\"\u003eRegister your app here to receive your Widget IDs and complete setup.\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the Zendesk App in Salesforce\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncluded with Subscription - contact zendesk@eonesolutions.com to complete Salesforce Installation.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app connects to Popdock\u0026#39;s secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Salesforce data primarily). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.\u003c/p\u003e\n","raw_long_description":"Deliver a complete view of your customers for your Sales and Support teams with a dynamic two-way integration between Zendesk ticket data and Salesforce customer data.  \n\n The Salesforce App allows Account, Contact, Opportunity, Quote, Order and Task data from Salesforce to be displayed when viewing a ticket within Zendesk. It also includes a ticket grid that can be deployed in Salesforce that allows users to view and update tickets from the Salesforce system.  Both views can be customized to display additional data, including custom fields.   \n\n **Improve customer satisfaction with better conversations**  \n\n * Get more visibility on relevant customer data, such as customer account size or contract status, from Salesforce on Zendesk ticket pages.  \n * Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Salesforce in their Zendesk view.  \n\n **Sync your Sales and Support teams for faster resolutions**  \n\n * Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Salesforce.  \n * Stay up to date on the status of the account and customer with the ability to view and update tickets in Salesforce, which syncs to Zendesk.  \n\n **Custom Views** \n\n * Includes Popdock App Edition account to allow for customizations to the default Zendesk and Salesforce Lists.  \n * Connections can be set up to view data from additional systems, such as your ERP, eCommerce platform, payment gateway, shipping carriers, and more.  Additional Connections require [Popdock Business or Premium](https://www.eonesolutions.com/compare-popdock-pricing-and-plans/)  \n\n **Actions** (available in Salesforce)  \n\n * Add ticket  \n * Add comment  \n * Change priority  \n * Change status  \n * Delete ticket  \n * Open ticket in Zendesk  \n * Set ticket as spam  \n\n **powered by Popdock**","raw_installation_instructions":"**Install the Salesforce Connector in Zendesk**  \n\n * [Register your app here to receive your Widget IDs and complete setup.](https://apps.popdock.com/Create/ZendeskSalesforce)  \n\n **Install the Zendesk App in Salesforce**  \n\n * Included with Subscription - contact zendesk@eonesolutions.com to complete Salesforce Installation.  \n\n This app connects to Popdock's secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case Salesforce data primarily). No data is stored by this app beyond your active session. For questions about data collection, contact support@eonesolutions.com.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://826068.apps.zdusercontent.com/826068/assets/1773700319-25f1effd82790c27215921d34f99ae2f/logo-small.png","large_icon":"https://826068.apps.zdusercontent.com/826068/assets/1773700319-25f1effd82790c27215921d34f99ae2f/logo.png","screenshots":["https://826068.apps.zdusercontent.com/826068/assets/1773700319-25f1effd82790c27215921d34f99ae2f/screenshot-0.png","https://826068.apps.zdusercontent.com/826068/assets/1773700319-25f1effd82790c27215921d34f99ae2f/screenshot-1.png","https://826068.apps.zdusercontent.com/826068/assets/1773700319-25f1effd82790c27215921d34f99ae2f/screenshot-2.png"],"installation_count":5},{"id":826486,"name":"Zero Friction","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2013270,"app_id":826486,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-03T10:31:15Z","updated_at":"2022-06-03T10:31:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3260668,"app_id":826486,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2025-06-17T18:00:20Z","updated_at":"2025-06-17T18:00:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2854,"entity_id":826486,"app_id":826486,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-03T10:31:17.000Z","updated_at":"2022-06-03T10:31:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-03T10:31:14Z","updated_at":"2026-05-18T07:40:58Z","terms_conditions_url":null,"app_organization":{"id":5379,"name":"Zero Friction","email":"support@zerofriction.co","website":"https://zerofriction.co","country_code":"BE","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2022-06-16T16:58:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zerofriction.co/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-06-17T18:00:17Z","owner_id":269519,"author_name":"Zero Friction","author_email":"support@zerofriction.co","author_url":"https://zerofriction.co","short_description":"Integrate Zendesk with Zero Friction","long_description":"\u003ch1\u003eZero Friction\u003c/h1\u003e\n\n\u003cp\u003eThe Zero Friction platform transforms the way collective heating and cooling suppliers engage with their end customers and supports the meter to cash processes by providing an innovative SAAS Cloud Platform.\u003c/p\u003e\n\n\u003cp\u003eThe Zero Friction APP for Zendesk is extremely useful for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHeating / Cooling Suppliers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProperty Managers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnergy Service Providers\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eZero Friction and Zendesk\u003c/h1\u003e\n\n\u003cp\u003eThe rich market-specific features of the Zero Friction cloud platform cover the core meter-reading to cash processes which are essential for any energy supplier. This data is now available within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eEngaging customer interaction such as contact centre functionality is added to the Zero Friction solution. You basically add what Zendesk stands for, \u0026#39;Zendesk makes customer service better\u0026#39; to the Zero Friction solution with a deep focus on the energy sector.\u003c/p\u003e\n\n\u003cp\u003eAs a Zendesk partner, we closely work together on ensuring business value by offering compelling digital transformation to support the challenges of the energy transition and create real impact towards \u0026#39;Net Zero\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eThe Zero Friction APP for the Zendesk platform uses the Zero Friction CRM integration framework and APIs to offer:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAn integrated customer databases\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA 360-degree view of the customer within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContextual Integration of both cloud platforms\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eZero Friction Functionalities\u003c/h1\u003e\n\n\u003cp\u003eZero Friction provides Heating / Cooling Suppliers, Property Managers and Energy Service Providers with the tools they need to digitally transform their business. Our solution and design criteria are straight forward:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEasy to implement and use\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdvanced customer interaction based on a solid process library\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBusiness Insights based on digital transformation base technologies such as Data and AI, Cloud, ML\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eControlled cost, focus on low cost to serve\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImpact - driving towards Net Zero.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zerofriction.co/wp-content/uploads/2022/06/Diagram.png\" alt=\"Zero Friction APP\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Core process functionalities are\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMeasurement and consumption Data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInterfacing with energy meters\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBilling\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePayment processing\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis is complemented by a number of supporting processes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustomer portal\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer management\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContract and product management\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eMore information\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eLearn more about Zero Friction - \u003ca href=\"http://www.zerofriction.co\" title=\"http://www.zerofriction.co\"\u003ehttp://www.zerofriction.co\u003c/a\u003e - register for our newsfeed!\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eInstallation instructions\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTo install the application open up applications and integrations on Zendesk admin\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Zero Friction application on marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the tokenId and tokenSecret provided by Zero Friction team\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf no tokenId and tokenSecret is provided please contact Zero Friction support before app installation\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Zero Friction\n\nThe Zero Friction platform transforms the way collective heating and cooling suppliers engage with their end customers and supports the meter to cash processes by providing an innovative SAAS Cloud Platform.\n\nThe Zero Friction APP for Zendesk is extremely useful for:\n\n- Heating / Cooling Suppliers\n\n- Property Managers\n\n- Energy Service Providers\n\n# Zero Friction and Zendesk\n\nThe rich market-specific features of the Zero Friction cloud platform cover the core meter-reading to cash processes which are essential for any energy supplier. This data is now available within Zendesk.\n\nEngaging customer interaction such as contact centre functionality is added to the Zero Friction solution. You basically add what Zendesk stands for, 'Zendesk makes customer service better' to the Zero Friction solution with a deep focus on the energy sector.\n\nAs a Zendesk partner, we closely work together on ensuring business value by offering compelling digital transformation to support the challenges of the energy transition and create real impact towards 'Net Zero'.\n\nThe Zero Friction APP for the Zendesk platform uses the Zero Friction CRM integration framework and APIs to offer:\n\n- An integrated customer databases\n\n- A 360-degree view of the customer within Zendesk\n\n- Contextual Integration of both cloud platforms\n\n# Zero Friction Functionalities\n\nZero Friction provides Heating / Cooling Suppliers, Property Managers and Energy Service Providers with the tools they need to digitally transform their business. Our solution and design criteria are straight forward:\n\n- Easy to implement and use\n\n- Advanced customer interaction based on a solid process library\n\n- Business Insights based on digital transformation base technologies such as Data and AI, Cloud, ML\n\n- Controlled cost, focus on low cost to serve\n\n- Impact - driving towards Net Zero.\n\n![Zero Friction APP](https://zerofriction.co/wp-content/uploads/2022/06/Diagram.png)\n\nThe Core process functionalities are\n\n- Measurement and consumption Data\n\n- Interfacing with energy meters\n\n- Billing\n\n- Payment processing\n\nThis is complemented by a number of supporting processes:\n\n- Customer portal\n\n- Customer management\n\n- Contract and product management\n\n# More information\n\n- Learn more about Zero Friction - [http://www.zerofriction.co](http://www.zerofriction.co 'http://www.zerofriction.co') - register for our newsfeed!","raw_installation_instructions":"Installation instructions\n\n* To install the application open up applications and integrations on Zendesk admin\n\n* Search for Zero Friction application on marketplace\n\n* Enter the tokenId and tokenSecret provided by Zero Friction team\n\n* If no tokenId and tokenSecret is provided please contact Zero Friction support before app installation","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://826486.apps.zdusercontent.com/826486/assets/1749123696-435f8a880022df83f30cfac880d2ed8a/logo-small.png","large_icon":"https://826486.apps.zdusercontent.com/826486/assets/1749123696-435f8a880022df83f30cfac880d2ed8a/logo.png","screenshots":["https://826486.apps.zdusercontent.com/826486/assets/1749123696-435f8a880022df83f30cfac880d2ed8a/screenshot-0.png","https://826486.apps.zdusercontent.com/826486/assets/1749123696-435f8a880022df83f30cfac880d2ed8a/screenshot-1.png","https://826486.apps.zdusercontent.com/826486/assets/1749123696-435f8a880022df83f30cfac880d2ed8a/screenshot-2.png"],"installation_count":4},{"id":826948,"name":"HolidayZ","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":2014217,"app_id":826948,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-06T00:41:53Z","updated_at":"2022-06-06T00:41:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2014214,"app_id":826948,"name":"apiHost","kind":"text","required":true,"position":1,"created_at":"2022-06-06T00:41:52Z","updated_at":"2025-01-23T16:27:19Z","default_value":"date.nager.at/api/v3/PublicHolidays","secure":false,"scopes":null,"options":null}],"plans":[{"id":2855,"entity_id":826948,"app_id":826948,"amount":2500,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1L6rfNKLdaXwEzWx","cost_id":368,"cost_type":"CostOneOff","active":true,"created_at":"2022-06-06T00:41:55.000Z","updated_at":"2022-06-06T00:41:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-06-06T00:41:51Z","updated_at":"2026-01-13T04:19:51Z","terms_conditions_url":"https://www.brandontidd.com/terms.html","app_organization":{"id":5380,"name":"Brandon Tidd","email":"Brandon.Tidd@gmail.com","website":"https://brandontidd.com","country_code":"US","stripe_account_id":"acct_1L6rfNKLdaXwEzWx","state":null},"locations":[2],"date_published":"2022-06-08T20:06:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-01-13T04:19:48Z","owner_id":269519,"author_name":"Brandon Tidd","author_email":"brandon.tidd@gmail.com","author_url":"https://www.brandontidd.com","short_description":"Bulk Update Your Zendesk Support Schedule(s) with Worldwide Holidays Instantly","long_description":"\u003cp\u003eHolidayZ lets Zendesk Admins bulk import holidays to their schedule(s) with the click of a button!\u003c/p\u003e\n\n\u003cp\u003eChoose Your Country; Choose Your Year (Up To 2 Years In Advance From Today\u0026#39;s Date); Choose Your Schedule(s) And Submit.\u003c/p\u003e\n\n\u003cp\u003eKnown limitation: A few holidays are duplicated from the source; Some small countries are not supported.\u003c/p\u003e\n\n\u003cp\u003eThe app has holidays well past the next two years and will automatically update as time moves forward.\u003c/p\u003e\n\n\u003cp\u003eThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security:\u003cbr\u003e\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent\u0026#39;s browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNOTE: You will need to register for a free account at rapidapi.com and search for the Public Holiday API to retrieve your own X-RapidAPI-key.\u003cbr\u003e\nChoose your subdomain and click install.\u003cbr\u003e\nInsert your free RapidAPi key in the token field, choose your role restrictions (to restrict access to just admins) and finish installation.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll find the app in the sidebar of your Support product just below the cog.\u003c/p\u003e\n","raw_long_description":"HolidayZ lets Zendesk Admins bulk import holidays to their schedule(s) with the click of a button!\n\nChoose Your Country; Choose Your Year (Up To 2 Years In Advance From Today's Date); Choose Your Schedule(s) And Submit.\n\nKnown limitation: A few holidays are duplicated from the source; Some small countries are not supported.\n\nThe app has holidays well past the next two years and will automatically update as time moves forward.\n\nThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\n\nData Privacy \u0026 Security:\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent's browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html","raw_installation_instructions":"NOTE: You will need to register for a free account at rapidapi.com and search for the Public Holiday API to retrieve your own X-RapidAPI-key.\nChoose your subdomain and click install.\nInsert your free RapidAPi key in the token field, choose your role restrictions (to restrict access to just admins) and finish installation.\n\nYou'll find the app in the sidebar of your Support product just below the cog.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://826948.apps.zdusercontent.com/826948/assets/1767908499-65f3ff37d45f4661e920688c0c122664/logo-small.png","large_icon":"https://826948.apps.zdusercontent.com/826948/assets/1767908499-65f3ff37d45f4661e920688c0c122664/logo.png","screenshots":["https://826948.apps.zdusercontent.com/826948/assets/1767908499-65f3ff37d45f4661e920688c0c122664/screenshot-0.png","https://826948.apps.zdusercontent.com/826948/assets/1767908499-65f3ff37d45f4661e920688c0c122664/screenshot-1.png","https://826948.apps.zdusercontent.com/826948/assets/1767908499-65f3ff37d45f4661e920688c0c122664/screenshot-2.png"],"installation_count":2},{"id":827226,"name":"Zalo by VIHAT","state":"published","version":"v1.0.0","framework_version":"2.0","parameters":[{"id":2014986,"app_id":827226,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-07T01:14:58Z","updated_at":"2022-06-07T01:14:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2857,"entity_id":827226,"app_id":827226,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-07T01:14:59.000Z","updated_at":"2022-06-07T01:14:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-07T01:14:57Z","updated_at":"2025-04-04T00:08:32Z","terms_conditions_url":"https://esms.vn/tin-tuc/chinh-sach-bao-mat-thong-tin?lang=en\u0026utm_source=zendesk","app_organization":{"id":5351,"name":"vihatgroup.com","email":"dinhthaiha@vihatgroup.com","website":"https://esms.vn","country_code":"VN","stripe_account_id":null,"state":null},"locations":[],"date_published":"2022-06-09T16:39:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://esms.vn/chinh-sach-gia"},"location_names":[],"last_update_time":"2022-06-09T16:37:26Z","owner_id":269519,"author_name":"vihatgroup.com","author_email":"dinhthaiha@vihatgroup.com","author_url":"https://esms.vn/?utm_source=zendesk","short_description":"Support sending and managing Zalo messages in the form of tickets","long_description":"\u003cp\u003eThis product can help you easily manage Zalo messages as tickets. Make it easier than ever to manage customer requests.\u003c/p\u003e\n\n\u003cp\u003eESMS provides a Mutli-Channel solution that helps businesses to send multi-channel interactive messaging with customers via Zalo -\u0026gt; Viber -\u0026gt; SMS, ensuring almost 99.9% interaction with customers\u003c/p\u003e\n\n\u003ch4\u003eDetails of services:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMessage Notice: Notifications about successful transactions, orders, renewals, system errors... with the brand supported by free registration before.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCall to action: Messages support button insert link, or reply button, two-way interaction.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate: Support integration of most systems and software for businesses.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisit https://www.esms.vn/ and you will enjoy other amazing features.\u003c/p\u003e\n\n\u003ch4\u003eeSMS is a service born with the desire to help stores, small and medium-sized businesses implement advertising and marketing programs in the most effective, time-saving and especially easy way.\u003c/h4\u003e\n","installation_instructions":"\u003cp\u003e1.Install app\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAuthenticate Zalo OA\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy the results.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"This product can help you easily manage Zalo messages as tickets. Make it easier than ever to manage customer requests.\n\nESMS provides a Mutli-Channel solution that helps businesses to send multi-channel interactive messaging with customers via Zalo -\u003e Viber -\u003e SMS, ensuring almost 99.9% interaction with customers\n\n#### Details of services:\n\n- Message Notice: Notifications about successful transactions, orders, renewals, system errors... with the brand supported by free registration before.\n\n- Call to action: Messages support button insert link, or reply button, two-way interaction.\n\n- Integrate: Support integration of most systems and software for businesses.\n\nVisit https://www.esms.vn/ and you will enjoy other amazing features.\n\n#### eSMS is a service born with the desire to help stores, small and medium-sized businesses implement advertising and marketing programs in the most effective, time-saving and especially easy way.","raw_installation_instructions":"1.Install app\n\n2. Authenticate Zalo OA\n\n3. Enjoy the results.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://827226.apps.zdusercontent.com/827226/assets/1654747288-12358bf70efe62b44f1b6955b0d978a9/logo-small.png","large_icon":"https://827226.apps.zdusercontent.com/827226/assets/1654747288-12358bf70efe62b44f1b6955b0d978a9/logo.png","screenshots":["https://827226.apps.zdusercontent.com/827226/assets/1654747288-12358bf70efe62b44f1b6955b0d978a9/screenshot-0.png","https://827226.apps.zdusercontent.com/827226/assets/1654747288-12358bf70efe62b44f1b6955b0d978a9/screenshot-1.png","https://827226.apps.zdusercontent.com/827226/assets/1654747288-12358bf70efe62b44f1b6955b0d978a9/screenshot-2.png"],"installation_count":6},{"id":827811,"name":"Customer View for Agents","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2017006,"app_id":827811,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-08T10:30:09Z","updated_at":"2022-06-08T10:30:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3231836,"app_id":827811,"name":"useCustomerView","kind":"checkbox","required":false,"position":1,"created_at":"2025-05-12T17:07:31Z","updated_at":"2025-05-12T17:07:31Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3231837,"app_id":827811,"name":"allowAgentsToChoose","kind":"checkbox","required":false,"position":2,"created_at":"2025-05-12T17:07:31Z","updated_at":"2025-05-12T17:07:31Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":2858,"entity_id":827811,"app_id":827811,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-08T10:30:11.000Z","updated_at":"2022-06-08T10:30:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":3,"count":{"2":1,"3":1,"5":1,"1":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-08T10:30:08Z","updated_at":"2026-04-20T05:02:36Z","terms_conditions_url":null,"app_organization":{"id":5383,"name":"Aidvisor","email":"contact@aidvisor.eu","website":"https://aidvisor.eu","country_code":"EE","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2022-06-22T16:06:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-05-12T17:07:26Z","owner_id":269519,"author_name":"Aidvisor","author_email":"contact@aidvisor.eu","author_url":"https://aidvisor.eu","short_description":"Let agents view the 'Title shown to customers' for easier ticket handling and better alignment.","long_description":"\u003cp\u003e\u003cstrong\u003eShow Customer-Friendly Field Titles to Agents\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp Overview\u003c/h2\u003e\n\n\u003cp\u003eAdmins often use \u003cstrong\u003e\u0026quot;Title shown to customers\u0026quot;\u003c/strong\u003e to simplify the end-user experience while keeping internal field names functional and descriptive. But what about your agents?\u003c/p\u003e\n\n\u003cp\u003eAs support teams grow, clarity for agents becomes just as important. This app brings the customer-facing field titles into the agent interface—giving your team a cleaner, more intuitive view of ticket fields.\u003c/p\u003e\n\n\u003ch2\u003eKey Benefits\u003c/h2\u003e\n\n\u003cp\u003e✅ Improves agent experience by hiding cryptic field names\u003cbr\u003e\u003cbr\u003e\n✅ Aligns agent and customer views for better understanding\u003cbr\u003e\u003cbr\u003e\n✅ Reduces onboarding and training time for new agents\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet a default view (customer title or internal title) for all agents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAllow agents to switch views from the ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFully compatible with Zendesk dark mode\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e⚠️ \u003cem\u003eNote: This only applies to fields visible/editable by end users.\u003c/em\u003e\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eNeed Something Custom?\u003c/h2\u003e\n\n\u003cp\u003eAidvisor builds smart solutions on the Zendesk platform, helping teams solve both common and custom support challenges.\u003cbr\u003e\u003cbr\u003e\nWe welcome feedback and feature requests. If your team has a unique use case, get in touch—\u003cstrong\u003eAidvisor is here to help.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the on-screen prompts. You can configure the default settings during or after installation.  \u003c/p\u003e\n\n\u003cp\u003eNeed help? Contact us at \u003ca href=\"mailto:support@aidvisor.eu\"\u003esupport@aidvisor.eu\u003c/a\u003e—we’re happy to assist.\u003c/p\u003e\n","raw_long_description":"**Show Customer-Friendly Field Titles to Agents**\n\n## App Overview  \nAdmins often use **\"Title shown to customers\"** to simplify the end-user experience while keeping internal field names functional and descriptive. But what about your agents?\n\nAs support teams grow, clarity for agents becomes just as important. This app brings the customer-facing field titles into the agent interface—giving your team a cleaner, more intuitive view of ticket fields.\n\n## Key Benefits  \n✅ Improves agent experience by hiding cryptic field names  \n✅ Aligns agent and customer views for better understanding  \n✅ Reduces onboarding and training time for new agents\n\n## Features  \n- Set a default view (customer title or internal title) for all agents  \n- Allow agents to switch views from the ticket sidebar  \n- Fully compatible with Zendesk dark mode  \n\n\u003e ⚠️ *Note: This only applies to fields visible/editable by end users.*\n\n## Need Something Custom?  \nAidvisor builds smart solutions on the Zendesk platform, helping teams solve both common and custom support challenges.  \nWe welcome feedback and feature requests. If your team has a unique use case, get in touch—**Aidvisor is here to help.**","raw_installation_instructions":"Click **Install** and follow the on-screen prompts. You can configure the default settings during or after installation.  \n  \nNeed help? Contact us at [support@aidvisor.eu](mailto:support@aidvisor.eu)—we’re happy to assist.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://827811.apps.zdusercontent.com/827811/assets/1746562232-511450bbf150c6788d7ae6af90287f8d/logo-small.png","large_icon":"https://827811.apps.zdusercontent.com/827811/assets/1746562232-511450bbf150c6788d7ae6af90287f8d/logo.png","screenshots":["https://827811.apps.zdusercontent.com/827811/assets/1746562232-511450bbf150c6788d7ae6af90287f8d/screenshot-0.png","https://827811.apps.zdusercontent.com/827811/assets/1746562232-511450bbf150c6788d7ae6af90287f8d/screenshot-1.png","https://827811.apps.zdusercontent.com/827811/assets/1746562232-511450bbf150c6788d7ae6af90287f8d/screenshot-2.png"],"installation_count":22},{"id":828679,"name":"Ometria","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2021295,"app_id":828679,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-10T11:11:00Z","updated_at":"2022-06-10T11:11:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2021293,"app_id":828679,"name":"webhook_url","kind":"url","required":true,"position":1,"created_at":"2022-06-10T11:10:59Z","updated_at":"2022-06-10T11:10:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2021294,"app_id":828679,"name":"token","kind":"password","required":true,"position":2,"created_at":"2022-06-10T11:11:00Z","updated_at":"2022-06-10T11:11:00Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2870,"entity_id":828679,"app_id":828679,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-10T11:11:02.000Z","updated_at":"2022-06-10T11:11:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-10T11:10:58Z","updated_at":"2025-04-04T00:08:33Z","terms_conditions_url":null,"app_organization":{"id":5388,"name":"Ometria","email":"dev-integrations@ometria.com","website":"https://ometria.com/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-06-14T16:45:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ometria.com/partners#book-a-demo"},"location_names":["ticket_sidebar"],"last_update_time":"2022-06-16T15:45:07Z","owner_id":269519,"author_name":"Ometria","author_email":"dev-integrations@ometria.com","author_url":"https://ometria.com/","short_description":"Customer data and marketing platform that helps retailers increase CRM revenue.","long_description":"\u003cp\u003e\u003ca href=\"https://ometria.com\"\u003eOmetria\u003c/a\u003e is a customer data and marketing platform that helps retailers increase CRM revenue. \u003c/p\u003e\n\n\u003cp\u003eOur solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. \u003c/p\u003e\n\n\u003cp\u003eThe intelligent core of the Ometria solution - The Co-Marketer™ - works to accelerate CRM performance by helping teams bring better experiences to their customers, faster. It helps teams unlock better CRM performance by surfacing deep customer insights, uncovering opportunities to optimize campaigns, and making it easier to personalize every marketing touchpoint. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance customer satisfaction experience with Ometria-Zendesk integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGive your support team enhanced context of each customer\u0026#39;s experience with Ometria data displayed alongside live support tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn easy-to-setup integration between your Zendesk support portal and Ometria.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eYou need to have a Ometria account to use the Ometria app for Zendesk support. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation Steps\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install on the Ometria page on Zendesk Marketplace \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign into your Zendesk account to configure your app installation \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Webhook URL and API key \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Install button to complete the setup \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information please visit our \u003ca href=\"https://ometria.com\"\u003ewebsite\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[Ometria](https://ometria.com) is a customer data and marketing platform that helps retailers increase CRM revenue. \n\n Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. \n\n The intelligent core of the Ometria solution - The Co-Marketer™ - works to accelerate CRM performance by helping teams bring better experiences to their customers, faster. It helps teams unlock better CRM performance by surfacing deep customer insights, uncovering opportunities to optimize campaigns, and making it easier to personalize every marketing touchpoint. \n\n **Enhance customer satisfaction experience with Ometria-Zendesk integration** \n\n * Give your support team enhanced context of each customer's experience with Ometria data displayed alongside live support tickets. \n\n * An easy-to-setup integration between your Zendesk support portal and Ometria.","raw_installation_instructions":"You need to have a Ometria account to use the Ometria app for Zendesk support. \n\n **Installation Steps** \n\n 1. Click Install on the Ometria page on Zendesk Marketplace \n\n 2. Sign into your Zendesk account to configure your app installation \n\n 3. Enter Webhook URL and API key \n\n 4. Click on the Install button to complete the setup \n\n For more information please visit our [website](https://ometria.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://828679.apps.zdusercontent.com/828679/assets/1655379124-0ad21eefe7025de43ce945f03b9d862e/logo-small.png","large_icon":"https://828679.apps.zdusercontent.com/828679/assets/1655379124-0ad21eefe7025de43ce945f03b9d862e/logo.png","screenshots":["https://828679.apps.zdusercontent.com/828679/assets/1655379124-0ad21eefe7025de43ce945f03b9d862e/screenshot-0.png","https://828679.apps.zdusercontent.com/828679/assets/1655379124-0ad21eefe7025de43ce945f03b9d862e/screenshot-1.png","https://828679.apps.zdusercontent.com/828679/assets/1655379124-0ad21eefe7025de43ce945f03b9d862e/screenshot-2.png"],"installation_count":28},{"id":829915,"name":"Bloomreach Engagement Sidebar","state":"published","version":"1.2.4","framework_version":"2.0","parameters":[{"id":2025262,"app_id":829915,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-15T12:17:10Z","updated_at":"2022-06-15T12:17:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2025258,"app_id":829915,"name":"ENGAGEMENT_HOSTNAME","kind":"url","required":true,"position":1,"created_at":"2022-06-15T12:17:09Z","updated_at":"2023-01-11T17:59:12Z","default_value":"app.exponea.com","secure":false,"scopes":null,"options":null},{"id":2150945,"app_id":829915,"name":"ENGAGEMENT_PROJECT_NAME","kind":"text","required":true,"position":2,"created_at":"2022-09-20T18:30:02Z","updated_at":"2022-09-20T18:30:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2025257,"app_id":829915,"name":"ENGAGEMENT_PROJECT","kind":"text","required":true,"position":3,"created_at":"2022-06-15T12:17:09Z","updated_at":"2023-01-11T17:59:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2025259,"app_id":829915,"name":"ENGAGEMENT_API_HOSTNAME","kind":"url","required":true,"position":4,"created_at":"2022-06-15T12:17:09Z","updated_at":"2022-09-23T16:29:10Z","default_value":"api.exponea.com","secure":false,"scopes":null,"options":null},{"id":2153672,"app_id":829915,"name":"ENGAGEMENT_KEY","kind":"text","required":true,"position":5,"created_at":"2022-09-23T16:29:10Z","updated_at":"2023-01-11T17:59:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2153673,"app_id":829915,"name":"ENGAGEMENT_SECRET","kind":"text","required":true,"position":6,"created_at":"2022-09-23T16:29:10Z","updated_at":"2023-01-11T17:59:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2153674,"app_id":829915,"name":"ENGAGEMENT_IDENTIFIER","kind":"text","required":true,"position":7,"created_at":"2022-09-23T16:29:10Z","updated_at":"2023-01-11T17:59:12Z","default_value":"registered","secure":false,"scopes":null,"options":null},{"id":2153675,"app_id":829915,"name":"ENGAGEMENT_MANAGED_API_URL","kind":"url","required":false,"position":8,"created_at":"2022-09-23T16:29:10Z","updated_at":"2023-01-11T17:59:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2025261,"app_id":829915,"name":"ENGAGEMENT_PAYLOAD","kind":"multiline","required":false,"position":9,"created_at":"2022-06-15T12:17:09Z","updated_at":"2023-01-11T17:59:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2874,"entity_id":829915,"app_id":829915,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-15T12:17:12.000Z","updated_at":"2022-06-15T12:17:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-15T12:17:06Z","updated_at":"2025-04-04T00:08:33Z","terms_conditions_url":null,"app_organization":{"id":5389,"name":"Bloomreach","email":"support@bloomreach.com","website":"https://www.bloomreach.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3,5],"date_published":"2022-06-21T17:47:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bloomreach.com/en/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2024-05-01T16:43:22Z","owner_id":269519,"author_name":"Bloomreach","author_email":"support@bloomreach.com","author_url":"https://www.bloomreach.com","short_description":"Bloomreach Engagement data in your Zendesk Ticket Sidebar.","long_description":"\u003ch1\u003eBloomreach Engagement\u003c/h1\u003e\n\n\u003cp\u003eA single platform that combines the power of a customer data platform, email, messaging, ads, artificial intelligence, marketing automation, and web personalization so you can create marketing campaigns across channels that drive revenue.\u003c/p\u003e\n\n\u003ch3\u003ePower Customer Experiences with Unified Data\u003c/h3\u003e\n\n\u003cp\u003eRemove data silos and unify customer data from any source into 360° customer profiles. Use this data to launch personalized campaigns in real-time through Bloomreach Engagement built-in channels.\u003c/p\u003e\n\n\u003ch3\u003eEasily Activate your Data Across Channels\u003c/h3\u003e\n\n\u003cp\u003ePick the channels you need to deliver remarkable and connected customer experiences. Select from our wide portfolio of built-in channels and orchestrate them into a meaningful journey.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eemail,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSMS,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eweb/mobile push, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ein-app messaging,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhatsApp,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdtech audiences,\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ewebhooks, or\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eEnjoy Powerful Integrations and Web hooks\u003c/h3\u003e\n\n\u003cp\u003eConnect to various 3rd-party services through our built-in integrations or use our API to enrich your data and ensure you have everything it takes to design highly personalized journeys your customers will love.\u003c/p\u003e\n\n\u003ch2\u003eBuild Unique Experiences Across All Channels and Devices\u003c/h2\u003e\n\n\u003ch3\u003eDrag-and-Drop Personalized Omnichannel Journeys\u003c/h3\u003e\n\n\u003cp\u003eGive your marketers total control over every aspect of the customer journey. Add real-time triggers, customer segments, conditions and channels, and design end-to-end automated omnichannel flows.\u003c/p\u003e\n\n\u003ch3\u003eRocket-fast Time-to-value With our Plug and Play Use Cases\u003c/h3\u003e\n\n\u003cp\u003eMaximize your ROI thanks to our out-of-the-box use cases enabling you to launch hyper-personalized marketing campaigns and advanced dashboards that follow best practices in no time. Capitalize on Bloomreach expert knowledge collected over years of working with top players on the market.\u003c/p\u003e\n\n\u003ch3\u003eRecommend the Right Products\u003c/h3\u003e\n\n\u003cp\u003eOffer the right products regardless of channel. Use any of our 12 out-of-the-box recommendation templates powered by advanced AI algorithms and deliver a consistent experience across all channels.\u003c/p\u003e\n\n\u003ch3\u003eAdvanced Predictions the Easy Way\u003c/h3\u003e\n\n\u003cp\u003ePredict customer behaviour, or find the best time to send an email with a few simple clicks. Our prediction templates powered by smart machine learning algorithms will help you create intelligent and highly-targeted campaigns.\u003c/p\u003e\n\n\u003ch2\u003eZendesk Integration\u003c/h2\u003e\n\n\u003cp\u003eAccess information stored in our Single View of the Customer from within the sidebar of a Zendesk ticket:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAggregates:\u003c/strong\u003e customer attributes that are calculated from already existing data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExpressions:\u003c/strong\u003e Formula that serves as a derived attribute.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProperties:\u003c/strong\u003e Data stored about a customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePredictions:\u003c/strong\u003e Ranking your customer with a different degree of probability to complete certain actions (e.g. purchase, visit, churn). Derive insights from the past, and present to predict future behaviour.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSegmentations:\u003c/strong\u003e These allow you to group \u003cstrong\u003ecustomers\u003c/strong\u003e based on their attributes and activities, and help you to understand how these groups differ from each other.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRecommendations:\u003c/strong\u003e We offer a wide selection of product recommendation models, enabling you to select from over 12 out‑of‑the‑box recommendation templates ready to be deployed on your website, emails or other available channels. For advanced users, we offer the possibility to create a custom recommendation model based on your specific business needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsents:\u003c/strong\u003e manage your subscription policies and track any changes to consents for every customer.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eTitle\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe headline of the sidebar widget - eg. \u003ccode\u003eCustomer Details\u003c/code\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEngagement Hostname\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe base URL part from \u003cstrong\u003eyour\u003c/strong\u003e project URL, eg. \u003ccode\u003ehttps://\u003c/code\u003e\u003cstrong\u003e\u003ccode\u003edemoapp.exponea.com\u003c/code\u003e\u003c/strong\u003e\u003ccode\u003e/p/clientproject/home\u003c/code\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEngagement Project Name\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe name of \u003cstrong\u003eyour\u003c/strong\u003e Engagement Project, part of the Project URL, \u003ccode\u003ehttps://demoapp.exponea.com/p/\u003c/code\u003e\u003cstrong\u003e\u003ccode\u003eclientproject\u003c/code\u003e\u003c/strong\u003e\u003ccode\u003e/home\u003c/code\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInput your Engagement Project Token\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInformation on your project token can be found \u003ca href=\"https://documentation.bloomreach.com/engagement/docs/project-settings-2\"\u003ehere\u003c/a\u003e. Looks like similar to \u003ccode\u003ecc7cc3c6-6b36-a11b-ffaa-52f58fe58f19\u003c/code\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInput your engagement API Base URL\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis is available at \u003ccode\u003eProject Settings\u003c/code\u003e -\u0026gt; \u003ccode\u003eApi Base URL\u003c/code\u003e. Looks like \u003cstrong\u003e\u003ccode\u003eapi-demoapp.exponea.com\u003c/code\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAPI Key ID and API Key Secret\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIn \u003ccode\u003eEngagement Settings\u003c/code\u003e \u0026gt; \u003ccode\u003eAccess Management\u003c/code\u003e \u0026gt; \u003ccode\u003eAPI\u003c/code\u003e, generate an API keypair for a \u003ccode\u003eprivate group\u003c/code\u003e that you create, with read-only access to \u003ccode\u003eManaged Endpoint API\u003c/code\u003e and all the data fields you are interested in. For more details, please see \u003ca href=\"https://documentation.bloomreach.com/engagement/reference/authentication\"\u003edocumentation on authentication\u003c/a\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe final thing to do is to configure the fields you would like to display.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eUse \u003ccode\u003eManaged Endpoint API\u003c/code\u003e - configured in \u003ca href=\"https://documentation.bloomreach.com/engagement/reference/managed-endpoints-api\"\u003eBR Engagement UI\u003c/a\u003e. Ensure the API group configured has access to this newly created \u003ccode\u003eManaged Endpoint API\u003c/code\u003e. Don\u0026#39;t forget to enable the Managed Endpoint API and copy the URL provided for this endpoint into the Engagement Managed Endpoint API URL field. \u003c/p\u003e\n\n\u003cp\u003eThe Managed API payload is fully custom and looks like this:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\n  {\u003cbr\u003e\n      \u0026quot;Name\u0026quot;: \u0026quot;{{ customer.first_name }} {{ customer.last_name }}\u0026quot;,\u003cbr\u003e\n      \u0026quot;Email engagement\u0026quot;: \u0026quot;{{ segmentations[\u0026#39;5fc3d611a59cf881d45b2ff6\u0026#39;] }}\u0026quot;,\u003cbr\u003e\n      \u0026quot;Last cart update\u0026quot;: \u0026quot;{{ expressions[\u0026#39;5f5776b57e8f28c9c93d2c90\u0026#39;] | from_timestamp(\u0026#39;US\u0026#39;)  }}\u0026quot;,\u003cbr\u003e\n      \u0026quot;html\u0026quot;: \u0026quot;\u0026lt;b\u0026gt;Recommendations:\u0026lt;/b\u0026gt;\u0026lt;table\u0026gt;{% for item in recommendations(\u0026#39;5f5b6aabd0ef9bf5633ea54b\u0026#39;, 8) %}\u0026lt;tr\u0026gt;\u0026lt;td\u0026gt;\u0026lt;a href=\u0026#39;{{ item.url }}\u0026#39; target=_blank\u0026gt;\u0026lt;img src=\u0026#39;{{ item.image }}\u0026#39; width=64\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/td\u0026gt;\u0026lt;td\u0026gt;\u0026lt;a href=\u0026#39;{{ item.url }}\u0026#39; target=_blank\u0026gt;{{ item.title }}\u0026lt;/a\u0026gt;\u0026lt;/td\u0026gt;\u0026lt;/tr\u0026gt;{% endfor %}\u0026lt;/table\u0026gt;\u0026quot;  \u003cbr\u003e\n    }\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want to send data and updates into Bloomreach Engagement, the Webhook configuration is already automatically created for you. Now you need to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886797466-Creating-triggers-for-automatic-ticket-updates-and-notifications\"\u003ecreate triggers in Zendesk\u003c/a\u003e that send Events to Bloomreach Engagement. To do this, go to \u003ccode\u003eAdmin\u003c/code\u003e -\u0026gt; \u003ccode\u003eObjects and rules\u003c/code\u003e -\u0026gt; \u003ccode\u003eBusiness Rules\u003c/code\u003e -\u0026gt; \u003ccode\u003eTriggers\u003c/code\u003e. Then create a new trigger, name it, and give it a description and category.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eUnder \u003ccode\u003eConditions\u003c/code\u003e you will need to specify the situations when the Trigger runs. If you want to notify Bloomreach Engagement of a ticket being created and then consequently closed/solved, you can use the logic below.\u003c/p\u003e\n\n\u003cp\u003eUnder \u003ccode\u003eActions\u003c/code\u003e, you will want to select \u003ccode\u003eNotify active webhook\u003c/code\u003e and select the Bloomreach webhook from the second dropdown.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfiguration of the \u003ccode\u003ePOST\u003c/code\u003e request body\u003c/strong\u003e, that will be sent when triggering the webhook, \u003cstrong\u003eis required\u003c/strong\u003e. It needs to adhere to the format of the Bloomreach Engagement Tracking API endpoint. This is a simple example of payload: \u003c/p\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\n  {\u003cbr\u003e\n    \u0026quot;customer_ids\u0026quot;: {\u003cbr\u003e\n        \u0026quot;registered\u0026quot;: \u0026quot;{{ticket.requester.email}}\u0026quot;\u003cbr\u003e\n    },\u003cbr\u003e\n    \u0026quot;properties\u0026quot;: {\u003cbr\u003e\n        \u0026quot;body\u0026quot;: \u0026quot;{{ticket.description}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;status\u0026quot;: \u0026quot;{{ticket.status}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;subject\u0026quot;: \u0026quot;{{ticket.title}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;type\u0026quot;: \u0026quot;{{ticket.ticket_type}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;ticket_id\u0026quot;: \u0026quot;{{ticket.id}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;priority\u0026quot;: \u0026quot;{{ticket.priority}}\u0026quot;,\u003cbr\u003e\n        \u0026quot;support_suite\u0026quot;: \u0026quot;Zendesk\u0026quot;\u003cbr\u003e\n    },\u003cbr\u003e\n    \u0026quot;event_type\u0026quot;: \u0026quot;support_ticket\u0026quot;\u003cbr\u003e\n    }\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n","raw_long_description":"# Bloomreach Engagement\n\nA single platform that combines the power of a customer data platform, email, messaging, ads, artificial intelligence, marketing automation, and web personalization so you can create marketing campaigns across channels that drive revenue.\n\n### Power Customer Experiences with Unified Data\n\nRemove data silos and unify customer data from any source into 360° customer profiles. Use this data to launch personalized campaigns in real-time through Bloomreach Engagement built-in channels.\n\n### Easily Activate your Data Across Channels\n\nPick the channels you need to deliver remarkable and connected customer experiences. Select from our wide portfolio of built-in channels and orchestrate them into a meaningful journey.\n\n* email,\n\n* SMS,\n\n* web/mobile push, \n\n* in-app messaging,\n\n* WhatsApp,\n\n* Adtech audiences,\n\n* webhooks, or\n\n* API.\n\n### Enjoy Powerful Integrations and Web hooks\n\nConnect to various 3rd-party services through our built-in integrations or use our API to enrich your data and ensure you have everything it takes to design highly personalized journeys your customers will love.\n\n## Build Unique Experiences Across All Channels and Devices\n\n### Drag-and-Drop Personalized Omnichannel Journeys\n\nGive your marketers total control over every aspect of the customer journey. Add real-time triggers, customer segments, conditions and channels, and design end-to-end automated omnichannel flows.\n\n### Rocket-fast Time-to-value With our Plug and Play Use Cases\n\nMaximize your ROI thanks to our out-of-the-box use cases enabling you to launch hyper-personalized marketing campaigns and advanced dashboards that follow best practices in no time. Capitalize on Bloomreach expert knowledge collected over years of working with top players on the market.\n\n### Recommend the Right Products\n\nOffer the right products regardless of channel. Use any of our 12 out-of-the-box recommendation templates powered by advanced AI algorithms and deliver a consistent experience across all channels.\n\n### Advanced Predictions the Easy Way\n\nPredict customer behaviour, or find the best time to send an email with a few simple clicks. Our prediction templates powered by smart machine learning algorithms will help you create intelligent and highly-targeted campaigns.\n\n## Zendesk Integration\n\nAccess information stored in our Single View of the Customer from within the sidebar of a Zendesk ticket:\n\n- **Aggregates:** customer attributes that are calculated from already existing data.\n\n- **Expressions:** Formula that serves as a derived attribute.\n\n- **Properties:** Data stored about a customer\n\n- **Predictions:** Ranking your customer with a different degree of probability to complete certain actions (e.g. purchase, visit, churn). Derive insights from the past, and present to predict future behaviour.\n\n- **Segmentations:** These allow you to group **customers** based on their attributes and activities, and help you to understand how these groups differ from each other.\n\n- **Recommendations:** We offer a wide selection of product recommendation models, enabling you to select from over 12 out‑of‑the‑box recommendation templates ready to be deployed on your website, emails or other available channels. For advanced users, we offer the possibility to create a custom recommendation model based on your specific business needs.\n\n- **Consents:** manage your subscription policies and track any changes to consents for every customer.","raw_installation_instructions":"\n 1. Title\n\n The headline of the sidebar widget - eg. `Customer Details`.\n\n 2. Engagement Hostname\n\n The base URL part from **your** project URL, eg. `https://`**`demoapp.exponea.com`**`/p/clientproject/home`.\n\n 3. Engagement Project Name\n\n The name of **your** Engagement Project, part of the Project URL, `https://demoapp.exponea.com/p/`**`clientproject`**`/home`.\n\n 4. Input your Engagement Project Token\n\n Information on your project token can be found [here](https://documentation.bloomreach.com/engagement/docs/project-settings-2). Looks like similar to `cc7cc3c6-6b36-a11b-ffaa-52f58fe58f19`.\n\n 5. Input your engagement API Base URL\n\n This is available at `Project Settings` -\u003e `Api Base URL`. Looks like **`api-demoapp.exponea.com`**\n\n6. API Key ID and API Key Secret\n\n In `Engagement Settings` \u003e `Access Management` \u003e `API`, generate an API keypair for a `private group` that you create, with read-only access to `Managed Endpoint API` and all the data fields you are interested in. For more details, please see [documentation on authentication](https://documentation.bloomreach.com/engagement/reference/authentication).\n\n 7. The final thing to do is to configure the fields you would like to display.\n\n  1. Use `Managed Endpoint API` - configured in [BR Engagement UI](https://documentation.bloomreach.com/engagement/reference/managed-endpoints-api). Ensure the API group configured has access to this newly created `Managed Endpoint API`. Don't forget to enable the Managed Endpoint API and copy the URL provided for this endpoint into the Engagement Managed Endpoint API URL field. \n\n        The Managed API payload is fully custom and looks like this:\n\n      ```\n      {\n          \"Name\": \"{{ customer.first_name }} {{ customer.last_name }}\",\n          \"Email engagement\": \"{{ segmentations['5fc3d611a59cf881d45b2ff6'] }}\",\n          \"Last cart update\": \"{{ expressions['5f5776b57e8f28c9c93d2c90'] | from_timestamp('US')  }}\",\n          \"html\": \"\u003cb\u003eRecommendations:\u003c/b\u003e\u003ctable\u003e{% for item in recommendations('5f5b6aabd0ef9bf5633ea54b', 8) %}\u003ctr\u003e\u003ctd\u003e\u003ca href='{{ item.url }}' target=_blank\u003e\u003cimg src='{{ item.image }}' width=64\u003e\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e\u003ca href='{{ item.url }}' target=_blank\u003e{{ item.title }}\u003c/a\u003e\u003c/td\u003e\u003c/tr\u003e{% endfor %}\u003c/table\u003e\"  \n        }\n      ```\n\n 8. If you want to send data and updates into Bloomreach Engagement, the Webhook configuration is already automatically created for you. Now you need to [create triggers in Zendesk](https://support.zendesk.com/hc/en-us/articles/4408886797466-Creating-triggers-for-automatic-ticket-updates-and-notifications) that send Events to Bloomreach Engagement. To do this, go to `Admin` -\u003e `Objects and rules` -\u003e `Business Rules` -\u003e `Triggers`. Then create a new trigger, name it, and give it a description and category.\n\n Under `Conditions` you will need to specify the situations when the Trigger runs. If you want to notify Bloomreach Engagement of a ticket being created and then consequently closed/solved, you can use the logic below.\n\n Under `Actions`, you will want to select `Notify active webhook` and select the Bloomreach webhook from the second dropdown.\n\n **Configuration of the `POST` request body**, that will be sent when triggering the webhook, **is required**. It needs to adhere to the format of the Bloomreach Engagement Tracking API endpoint. This is a simple example of payload: \n \n  ```\n  {\n    \"customer_ids\": {\n        \"registered\": \"{{ticket.requester.email}}\"\n    },\n    \"properties\": {\n        \"body\": \"{{ticket.description}}\",\n        \"status\": \"{{ticket.status}}\",\n        \"subject\": \"{{ticket.title}}\",\n        \"type\": \"{{ticket.ticket_type}}\",\n        \"ticket_id\": \"{{ticket.id}}\",\n        \"priority\": \"{{ticket.priority}}\",\n        \"support_suite\": \"Zendesk\"\n    },\n    \"event_type\": \"support_ticket\"\n\t}\n```\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://829915.apps.zdusercontent.com/829915/assets/1714500641-e9b0e1a4d795f30ace1984219168f925/logo-small.png","large_icon":"https://829915.apps.zdusercontent.com/829915/assets/1714500641-e9b0e1a4d795f30ace1984219168f925/logo.png","screenshots":["https://829915.apps.zdusercontent.com/829915/assets/1714500641-e9b0e1a4d795f30ace1984219168f925/screenshot-0.png","https://829915.apps.zdusercontent.com/829915/assets/1714500641-e9b0e1a4d795f30ace1984219168f925/screenshot-1.png","https://829915.apps.zdusercontent.com/829915/assets/1714500641-e9b0e1a4d795f30ace1984219168f925/screenshot-2.png"],"installation_count":42},{"id":831400,"name":"Frill.co","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2031194,"app_id":831400,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-20T16:35:33Z","updated_at":"2022-06-20T16:35:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2875,"entity_id":831400,"app_id":831400,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-20T16:35:36.000Z","updated_at":"2022-06-20T16:35:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-20T16:35:32Z","updated_at":"2025-04-04T00:08:35Z","terms_conditions_url":null,"app_organization":{"id":5391,"name":"Frill Group Pty Ltd","email":"support@frill.co","website":"https://frill.co","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-06-28T20:07:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://frill.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-07-06T22:29:13Z","owner_id":269519,"author_name":"Frill.co","author_email":"support@frill.co","author_url":"https://frill.co","short_description":"Frill.co is a better way to collect customer feedback","long_description":"\u003ch1\u003eFrill for Zendesk\u003c/h1\u003e\n\n\u003ch2\u003eA better way to collect customer feedback. Now with a native Zendesk Integration!\u003c/h2\u003e\n\n\u003cp\u003eCapture, organize, and announce product feedback in one place.\u003c/p\u003e\n\n\u003cp\u003eAvailable in 2 flavours: A standalone platform or embeddable widget.\u003c/p\u003e\n\n\u003cp\u003eAs a customer support rep you can now search through feedback and add ideas on behalf of the person you are talking to…. No need to leave Zenddesk.\u003c/p\u003e\n\n\u003ch1\u003eCapture Ideas and votes\u003c/h1\u003e\n\n\u003cp\u003eCustomer feedback is the lifeblood of your product. Capture ideas from your customers and let the most voted and commented on ideas surface to the top.\u003c/p\u003e\n\n\u003ch1\u003ePrioritize and plan ahead with a stunning Roadmap\u003c/h1\u003e\n\n\u003cp\u003eIntegrate the best ideas from customers into your roadmap. Show your customers how their ideas fit into the big picture.\u003c/p\u003e\n\n\u003ch1\u003eAnnounce new features\u003c/h1\u003e\n\n\u003cp\u003eKeep your customers informed as you ship new features. Announcements is our version of Changelog.\u003c/p\u003e\n\n\u003cp\u003eAnd we think you’ll love it.\u003c/p\u003e\n\n\u003ch3\u003eSSO Authentication\u003c/h3\u003e\n\n\u003cp\u003eIntegrate directly with your platform for a seamless user experience\u003c/p\u003e\n\n\u003ch3\u003eFull Translations\u003c/h3\u003e\n\n\u003cp\u003eEvery word is translatable into your own language\u003c/p\u003e\n\n\u003ch3\u003eThemes\u003c/h3\u003e\n\n\u003cp\u003eUpdate Frill with your own brand colours.\u003c/p\u003e\n\n\u003ch3\u003eInline Admin\u003c/h3\u003e\n\n\u003cp\u003eManage your entire board from within the same view\u003c/p\u003e\n\n\u003ch3\u003eUnlimited widgets\u003c/h3\u003e\n\n\u003cp\u003eCreate as many widget as you like on all plans.\u003c/p\u003e\n\n\u003ch3\u003eAutomatic status updates\u003c/h3\u003e\n\n\u003cp\u003eKeep customers updated with automated emails.\u003c/p\u003e\n\n\u003ch4\u003e5 Stars!\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003e“We recently moved from User Voice to Frill after evaluating 16 other options. Right from the start, Frill has been helpful and responsive and I highly recommend checking them out. I couldn’t ask for better service.“\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnnika Hubert. Product Ops, Agrimaster\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch4\u003e5 Stars!\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003e“I’ve tried all the competitor products before and Frill has by far the best UI\u003c/em\u003eUX. The team seem to be smashing out new features every week at an impressive speed.“/\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNizamudheen Valliyattu. Founder, Acadle\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch4\u003e5 Stars!\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003e“Frill is thoughtfully designed and simple to use while offering a complex and powerful level of customizability. It integrates seamlessly into our web app and has become a crucial part of the feedback loop with our customers.“\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSam Hulick. Co-Founder, ReelCrafter\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Frill App in Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eLog into your Frill account at \u003ca href=\"https://app.frill.co/login\"\u003eapp.frill.co\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGo to Settings \u0026gt; Integrations\u003c/p\u003e\n\n\u003cp\u003eClick the Zendesk integration and then click Connect Zendesk\u003c/p\u003e\n\n\u003cp\u003eEnter your Zendesk domain and click Submit\u003c/p\u003e\n\n\u003cp\u003eSign into Zendesk to connect your Zendesk account to your Frill account\u003c/p\u003e\n\n\u003cp\u003eReturn to Zendesk Support and your Frill app in the right sidebar will now be connected to your Frill account\u003c/p\u003e\n","raw_long_description":"# Frill for Zendesk\n\n## A better way to collect customer feedback. Now with a native Zendesk Integration!\n\nCapture, organize, and announce product feedback in one place.\n\nAvailable in 2 flavours: A standalone platform or embeddable widget.\n\nAs a customer support rep you can now search through feedback and add ideas on behalf of the person you are talking to…. No need to leave Zenddesk.\n\n# Capture Ideas and votes\n\nCustomer feedback is the lifeblood of your product. Capture ideas from your customers and let the most voted and commented on ideas surface to the top.\n\n# Prioritize and plan ahead with a stunning Roadmap\n\nIntegrate the best ideas from customers into your roadmap. Show your customers how their ideas fit into the big picture.\n\n# Announce new features\n\nKeep your customers informed as you ship new features. Announcements is our version of Changelog.\n\nAnd we think you’ll love it.\n\n### SSO Authentication\n\nIntegrate directly with your platform for a seamless user experience\n\n### Full Translations\n\nEvery word is translatable into your own language\n\n### Themes\n\nUpdate Frill with your own brand colours.\n\n### Inline Admin\n\nManage your entire board from within the same view\n\n### Unlimited widgets\n\nCreate as many widget as you like on all plans.\n\n### Automatic status updates\n\nKeep customers updated with automated emails.\n\n#### 5 Stars!\n\n_“We recently moved from User Voice to Frill after evaluating 16 other options. Right from the start, Frill has been helpful and responsive and I highly recommend checking them out. I couldn’t ask for better service.“_\n\n**Annika Hubert. Product Ops, Agrimaster**\n\n#### 5 Stars!\n\n_“I’ve tried all the competitor products before and Frill has by far the best UI_UX. The team seem to be smashing out new features every week at an impressive speed.“/\n\n**Nizamudheen Valliyattu. Founder, Acadle**\n\n#### 5 Stars!\n\n_“Frill is thoughtfully designed and simple to use while offering a complex and powerful level of customizability. It integrates seamlessly into our web app and has become a crucial part of the feedback loop with our customers.“_\n\n**Sam Hulick. Co-Founder, ReelCrafter**","raw_installation_instructions":"Install the Frill App in Zendesk Support.\n\nLog into your Frill account at [app.frill.co](https://app.frill.co/login)\n\nGo to Settings \u003e Integrations\n\nClick the Zendesk integration and then click Connect Zendesk\n\nEnter your Zendesk domain and click Submit\n\nSign into Zendesk to connect your Zendesk account to your Frill account\n\nReturn to Zendesk Support and your Frill app in the right sidebar will now be connected to your Frill account","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://831400.apps.zdusercontent.com/831400/assets/1656561790-52dbb1eb4d73c556059ce7cd7f0ffcbc/logo-small.png","large_icon":"https://831400.apps.zdusercontent.com/831400/assets/1656561790-52dbb1eb4d73c556059ce7cd7f0ffcbc/logo.png","screenshots":["https://831400.apps.zdusercontent.com/831400/assets/1656561790-52dbb1eb4d73c556059ce7cd7f0ffcbc/screenshot-0.png","https://831400.apps.zdusercontent.com/831400/assets/1656561790-52dbb1eb4d73c556059ce7cd7f0ffcbc/screenshot-1.png","https://831400.apps.zdusercontent.com/831400/assets/1656561790-52dbb1eb4d73c556059ce7cd7f0ffcbc/screenshot-2.png"],"installation_count":12},{"id":831602,"name":"Sift","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":2031752,"app_id":831602,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-21T11:24:08Z","updated_at":"2022-06-21T11:24:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2031750,"app_id":831602,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2022-06-21T11:24:08Z","updated_at":"2026-07-08T21:56:10Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2031751,"app_id":831602,"name":"accountId","kind":"text","required":true,"position":2,"created_at":"2022-06-21T11:24:08Z","updated_at":"2026-07-08T21:56:10Z","default_value":null,"secure":true,"scopes":["url"],"options":null}],"plans":[{"id":2876,"entity_id":831602,"app_id":831602,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-21T11:24:10.000Z","updated_at":"2022-06-21T11:24:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-21T11:24:07Z","updated_at":"2026-07-08T21:56:10Z","terms_conditions_url":null,"app_organization":{"id":5258,"name":"Sift","email":"support@sift.com","website":"https://sift.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-16T16:39:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sift.com/blog/pricing-changes"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-08T21:56:05Z","owner_id":269519,"author_name":"Sift","author_email":"sift@siftscience.com","author_url":"https://sift.com","short_description":"Prevent fraud, automate decisions \u0026 increase conversions with the Sift connector","long_description":"\u003cp\u003eSift is the leader in Digital Trust \u0026amp; Safety, empowering digital disruptors to Fortune 500 companies to unlock new revenue without risk. Sift dynamically prevents fraud and abuse through industry-leading technology and expertise, an unrivaled global data network of 35 billion events per month, and a commitment to long-term customer partnerships. Global brands such as Twitter, Airbnb, and DoorDash rely on Sift to gain competitive advantage in their markets.\u003c/p\u003e\n\n\u003cp\u003eThis integration will enable your fraud teams to leverage Sift’s fraud prevention scores to derive better insights and context, while staying in strong alignment with your customer service team.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContext where you need it\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly assess a fraud case with a fuller view of the customer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eQImproved collaboration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTransparency across Support Teams so you know exactly what is going on with your end-users.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless user experience\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess Sift within Zendesk, eliminating cross-referencing across multiple tabs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more about Sift \u003ca href=\"https://sift.com/products/digital-trust-safety-suite\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eQuestions or feedback? Contact us at \u003ca href=\"mailto:support@sift.com\"\u003esupport@sift.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://sift.com/authorization-to-connect-services\"\u003eSift’s Terms of Use\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app accesses the ticket requester’s email address from Zendesk and sends it to Sift’s API to retrieve fraud risk scores, decisions, and transaction history. No other Zendesk data is collected or stored. Data is transmitted securely using your Sift API key and is handled in accordance with Sift’s \u003ca href=\"https://sift.com/legal-and-compliance/service-privacy-notice\"\u003eService Privacy Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation\u003c/h1\u003e\n\n\u003cp\u003e## Credentials\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAccount ID\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI key\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e## Instruction\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick the install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be prompted to fill \u003ccode\u003eAccount ID\u003c/code\u003e and \u003ccode\u003eAPI key\u003c/code\u003e, both is mandatory fields. These fields you can find by visiting Sift console panel -\u0026gt; Developer -\u0026gt; API Keys.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWell done, you can view user details in Apps bar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Sift is the leader in Digital Trust \u0026 Safety, empowering digital disruptors to Fortune 500 companies to unlock new revenue without risk. Sift dynamically prevents fraud and abuse through industry-leading technology and expertise, an unrivaled global data network of 35 billion events per month, and a commitment to long-term customer partnerships. Global brands such as Twitter, Airbnb, and DoorDash rely on Sift to gain competitive advantage in their markets.\n\n This integration will enable your fraud teams to leverage Sift’s fraud prevention scores to derive better insights and context, while staying in strong alignment with your customer service team.\n\n **Context where you need it**\n\n - Quickly assess a fraud case with a fuller view of the customer.\n\n **QImproved collaboration**\n\n - Transparency across Support Teams so you know exactly what is going on with your end-users.\n\n **Seamless user experience**\n\n - Access Sift within Zendesk, eliminating cross-referencing across multiple tabs.\n\n Learn more about Sift [here](https://sift.com/products/digital-trust-safety-suite).\n\n Questions or feedback? Contact us at [support@sift.com](mailto:support@sift.com).\n\n By enabling this app, you agree to the [Sift’s Terms of Use](https://sift.com/authorization-to-connect-services).\n\n **Data \u0026 Privacy**\n\n This app accesses the ticket requester’s email address from Zendesk and sends it to Sift’s API to retrieve fraud risk scores, decisions, and transaction history. No other Zendesk data is collected or stored. Data is transmitted securely using your Sift API key and is handled in accordance with Sift’s [Service Privacy Notice](https://sift.com/legal-and-compliance/service-privacy-notice).\n\n","raw_installation_instructions":"# Installation\n\n ## Credentials\n\n - Account ID\n\n - API key\n\n ## Instruction\n\n - Click the install button.\n\n - You will be prompted to fill `Account ID` and `API key`, both is mandatory fields. These fields you can find by visiting Sift console panel -\u003e Developer -\u003e API Keys.\n\n - Well done, you can view user details in Apps bar.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://831602.apps.zdusercontent.com/831602/assets/1779893987-3e7ee4e02cfa262c4360aa650f9f7ce2/logo-small.png","large_icon":"https://831602.apps.zdusercontent.com/831602/assets/1779893987-3e7ee4e02cfa262c4360aa650f9f7ce2/logo.png","screenshots":["https://831602.apps.zdusercontent.com/831602/assets/1779893987-3e7ee4e02cfa262c4360aa650f9f7ce2/screenshot-0.png","https://831602.apps.zdusercontent.com/831602/assets/1779893987-3e7ee4e02cfa262c4360aa650f9f7ce2/screenshot-1.png","https://831602.apps.zdusercontent.com/831602/assets/1779893987-3e7ee4e02cfa262c4360aa650f9f7ce2/screenshot-2.png"],"installation_count":18},{"id":833704,"name":"Attentive","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-23T16:14:42Z","updated_at":"2026-08-03T20:58:40Z","terms_conditions_url":null,"app_organization":{"id":5329,"name":"Attentive","email":"support@attentivemobile.com","website":"https://www.attentivemobile.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-03T20:58:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.attentive.com/demo?utm_source=zendesk\u0026utm_medium=demo-request\u0026utm_campaign=app-listings"},"location_names":[],"last_update_time":"2026-08-03T20:58:08Z","owner_id":269519,"author_name":"Attentive","author_email":"support@attentivemobile.com","author_url":"https://www.attentive.com/?utm_source=zendesk\u0026utm_medium=homepage\u0026utm_campaign=app-listings","short_description":"Enable your customer support team to directly answer customers' text messages.","long_description":"\u003cp\u003eAttentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.\u003c/p\u003e\n\n\u003cp\u003eAttentive at a Glance\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eScale your list of SMS and email subscribers more effectively than any other solution using Attentive’s list growth tools.\u003c/li\u003e\n\u003cli\u003eTarget the right audience using data from across your tech stack and send personalized messages that inspire action.\u003c/li\u003e\n\u003cli\u003eConfidently build a revenue-generating SMS marketing program with compliance at the forefront.\u003c/li\u003e\n\u003cli\u003eReal-time dashboards for subscriber growth, message engagement, revenue attribution, and integrations \u003c/li\u003e\n\u003cli\u003eExtend the value of Attentive by connecting with the rest of your technology stack.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIntegration Overview\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDeliver a great customer experience. Respond to questions from SMS subscribers via SMS - directly from Zendesk.\u003c/li\u003e\n\u003cli\u003eStreamline your customer service. Attentive can automatically forward all questions or those related to a specific keyword, to your customer support team queue.\u003c/li\u003e\n\u003cli\u003eResolve issues more quickly with more context.  View up to 10 SMS messages from the prior 5 days for the customer you are helping.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData \u0026amp; Privacy\u003c/p\u003e\n\n\u003cp\u003eAttentive does not have access to any customer data in Zendesk as part of this integration. Our integration is simply a pass-through of our SMS infrastructure to your Zendesk instance. All data that goes through our SMS infrastructure follows our standard privacy policy: https://www.attentive.com/legal/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe Attentive with Zendesk integration is installable from the Attentive website. Follow \u003ca href=\"https://docs.attentivemobile.com/pages/developer-guides/third-party-integrations/customer-service-platforms/zendesk/?utm_source=zendesk\u0026utm_medium=attentive-zendesk-developer-guide\u0026utm_campaign=app-listings\"\u003ethese instructions\u003c/a\u003e to install the Attentive with Zendesk integration.\u003c/p\u003e\n","raw_long_description":"Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.\n\nAttentive at a Glance\n\n* Scale your list of SMS and email subscribers more effectively than any other solution using Attentive’s list growth tools.\n* Target the right audience using data from across your tech stack and send personalized messages that inspire action.\n* Confidently build a revenue-generating SMS marketing program with compliance at the forefront.\n* Real-time dashboards for subscriber growth, message engagement, revenue attribution, and integrations \n* Extend the value of Attentive by connecting with the rest of your technology stack.\n\nIntegration Overview\n\n* Deliver a great customer experience. Respond to questions from SMS subscribers via SMS - directly from Zendesk.\n* Streamline your customer service. Attentive can automatically forward all questions or those related to a specific keyword, to your customer support team queue.\n* Resolve issues more quickly with more context.  View up to 10 SMS messages from the prior 5 days for the customer you are helping.\n\nData \u0026 Privacy\n\nAttentive does not have access to any customer data in Zendesk as part of this integration. Our integration is simply a pass-through of our SMS infrastructure to your Zendesk instance. All data that goes through our SMS infrastructure follows our standard privacy policy: https://www.attentive.com/legal/privacy.\n","raw_installation_instructions":"The Attentive with Zendesk integration is installable from the Attentive website. Follow [these instructions](https://docs.attentivemobile.com/pages/developer-guides/third-party-integrations/customer-service-platforms/zendesk/?utm_source=zendesk\u0026utm_medium=attentive-zendesk-developer-guide\u0026utm_campaign=app-listings) to install the Attentive with Zendesk integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://833704.apps.zdusercontent.com/833704/assets/1779223047-b4d98c34de1ec1e4f1301c5d858df86e/logo-small.png","large_icon":"https://833704.apps.zdusercontent.com/833704/assets/1779223047-b4d98c34de1ec1e4f1301c5d858df86e/logo.png","screenshots":["https://833704.apps.zdusercontent.com/833704/assets/1779223047-b4d98c34de1ec1e4f1301c5d858df86e/screenshot-0.png","https://833704.apps.zdusercontent.com/833704/assets/1779223047-b4d98c34de1ec1e4f1301c5d858df86e/screenshot-1.png","https://833704.apps.zdusercontent.com/833704/assets/1779223047-b4d98c34de1ec1e4f1301c5d858df86e/screenshot-2.png"],"installation_count":0},{"id":834492,"name":"Helpshift Chat","state":"published","version":"0.1","framework_version":"2.0","parameters":[{"id":2046822,"app_id":834492,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-06-27T10:20:56Z","updated_at":"2022-06-27T10:20:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2046820,"app_id":834492,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2022-06-27T10:20:55Z","updated_at":"2022-06-27T10:20:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2083323,"app_id":834492,"name":"api_token","kind":"text","required":true,"position":2,"created_at":"2022-07-18T16:24:19Z","updated_at":"2022-07-18T16:24:19Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2884,"entity_id":834492,"app_id":834492,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-06-27T10:20:57.000Z","updated_at":"2022-06-27T10:20:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-06-27T10:20:54Z","updated_at":"2025-04-04T00:08:39Z","terms_conditions_url":null,"app_organization":{"id":5406,"name":"Helpshift.com","email":"support@helpshift.com","website":"helpshift.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[7,1],"date_published":"2022-07-18T16:24:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.helpshift.com/pricing/"},"location_names":["background","top_bar"],"last_update_time":"2022-07-19T15:58:34Z","owner_id":269519,"author_name":"Helpshift Technologies","author_email":"support@helpshift.com","author_url":"https://www.helpshift.com","short_description":"Chat with your mobile and web customers from Zendesk","long_description":"\u003cp\u003eWhat if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?\u003c/p\u003e\n\n\u003cp\u003eHelpshift makes it possible.\u003c/p\u003e\n\n\u003cp\u003eWorld-renowned brands like Target, Honeywell and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalized experience at scale.\u003c/p\u003e\n\n\u003cp\u003eAcross Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.\u003c/p\u003e\n\n\u003cp\u003eReady-to-go, Lightning-ready Salesforce Integration\u003c/p\u003e\n\n\u003cp\u003e• Easily integrate Helpshift by embedding our SDK into your website and mobile apps.\u003c/p\u003e\n\n\u003cp\u003e• Cases are automatically created and integrated into your existing workflows.\u003c/p\u003e\n\n\u003cp\u003e• Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.\u003c/p\u003e\n","installation_instructions":"\u003ch5\u003eGetting Started:\u003c/h5\u003e\n\n\u003cp\u003eBefore you install the Helpshift Chat App, make sure that the Zendesk Integration is set up in your Helpshift Account.\u003cbr\u003e\nFor detailed instructions, please review our \u003ca href=\"https://support.helpshift.com/kb/article/zendesk-integration-guide/\"\u003eZendesk Integration Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch5\u003eTo install the Helpshift Chat App:\u003c/h5\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button in the upper right corner of the app details page. This will take you to the installation page in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the installation page, enter your Helpshift domain name (example.helpshift.com).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNext, enter your Helpshift API key. You can find this from the Helpshift Dashboard under ‘Settings ⇢ APIs’. If you need help, please \u003ca href=\"https://support.helpshift.com/kb/article/how-do-i-access-my-helpshift-api-keys/\"\u003eread this support article\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can limit who sees this app by checking ‘Enable role restrictions’.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installation is complete, the Helpshift Chat App will be added in the top bar in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?\n\nHelpshift makes it possible.\n\nWorld-renowned brands like Target, Honeywell and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalized experience at scale.\n\nAcross Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.\n\nReady-to-go, Lightning-ready Salesforce Integration\n\n• Easily integrate Helpshift by embedding our SDK into your website and mobile apps.\n\n• Cases are automatically created and integrated into your existing workflows.\n\n• Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.","raw_installation_instructions":"##### Getting Started:\n\nBefore you install the Helpshift Chat App, make sure that the Zendesk Integration is set up in your Helpshift Account.\nFor detailed instructions, please review our [Zendesk Integration Guide](https://support.helpshift.com/kb/article/zendesk-integration-guide/).\n\n##### To install the Helpshift Chat App:\n\n1. Click the Install button in the upper right corner of the app details page. This will take you to the installation page in Zendesk.\n\n2. On the installation page, enter your Helpshift domain name (example.helpshift.com).\n\n3. Next, enter your Helpshift API key. You can find this from the Helpshift Dashboard under ‘Settings ⇢ APIs’. If you need help, please [read this support article](https://support.helpshift.com/kb/article/how-do-i-access-my-helpshift-api-keys/).\n\n4. You can limit who sees this app by checking ‘Enable role restrictions’.\n\n5. Click the Install button.\n\n6. 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support for Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003eagnoStack™ commercetools Support\u003c/a\u003e is THE leading commercetools integration app for Zendesk. The only true enterprise integration for \u003cstrong\u003e\u003ca href=\"https://commercetools.com\"\u003ecommercetools\u003c/a\u003e\u003c/strong\u003e - rated one of the \u003ca href=\"https://stackableapps.com/zendesk\"\u003eTop Zendesk Apps\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003eNo more shuffling between apps. agnoStack™ now makes it possible to \u003cstrong\u003eSearch, Modify and Create Orders\u003c/strong\u003e and \u003cstrong\u003eAccess Real-time Commerce, Shipping and Payment Data\u003c/strong\u003e directly inside Zendesk. NOW includes \u003cstrong\u003eAI for Commerce\u003c/strong\u003e making AI so simple it feels like magic!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-animation-CommerceTools.png\" alt=\"See agnoStack in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-commerce-tools\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eCORE FEATURES\u003c/h4\u003e\n\n\u003cp\u003ecommercetools by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer order history\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder basics/details\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder search/filter/sort/lookup\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePin ticket order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds Processing\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to process full, item-level and partial refunds (platform dependant).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Macros\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insights\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e* Denotes Paid Features. Detailed pricing and tiers can be found at \u003ca href=\"https://agnostack.com/pricing\"\u003eagnostack.com/pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy: \u003ca href=\"https://agnostack.com/privacy\"\u003eagnostack.com/privacy\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eTerms: \u003ca href=\"https://agnostack.com/terms\"\u003eagnostack.com/terms\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eSupport: \u003ca href=\"mailto:support@agnostack.com\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eCustomers always first, including ours\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eAlways Optimizing\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe have a ton of features on our roadmap and look forward to continually improving your support experience!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about agnoStack™ at \u003ca href=\"https://agnostack.com\"\u003eagnostack.com\u003c/a\u003e. See all of our \u003ca href=\"https://www.zendesk.com/marketplace/partners/2383/agnostack/\"\u003eeCommerce apps\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eGive us 30 minutes and we\u0026#39;ll blow your business\u0026#39; mind. \u003ca href=\"https://agnostack.com/book-a-meeting\"\u003eSchedule a demo today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-footer.png\" alt=\"Platform agnostic to grow with you from day 1 to day 100\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;agnoStack™ Omni-Channel Commerce\u0026quot; now available for: \u003cstrong\u003eShopify\u003c/strong\u003e, \u003cstrong\u003eBigCommerce\u003c/strong\u003e, \u003cstrong\u003ecommercetools\u003c/strong\u003e, \u003cstrong\u003eMagento\u003c/strong\u003e 2/Adobe Commerce Cloud, Magento 1, \u003cstrong\u003eElastic Path\u003c/strong\u003e, and \u003cstrong\u003eWooCommerce\u003c/strong\u003e at: \u003ca href=\"https://www.zendesk.com/apps/support/agnostack-commerce/\"\u003eagnoStack Omni-Channel Commerce\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-commercetools?listing=commercetools\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\u003c/p\u003e\n\n\u003cp\u003eOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\u003c/p\u003e\n\n\u003cp\u003eYou will first be prompted to enter corresponding commercetools configuration fields required for each platform.\u003c/p\u003e\n\n\u003cp\u003eAfter entering your configuration data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues/questions, please contact us at \u003cem\u003e\u003ca href=\"mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","raw_long_description":"###commercetools support for Zendesk\n\n[agnoStack™ commercetools Support](https://agnostack.com) is THE leading commercetools integration app for Zendesk. The only true enterprise integration for **[commercetools](https://commercetools.com)** - rated one of the [Top Zendesk Apps](https://stackableapps.com/zendesk)!\n\nNo more shuffling between apps. agnoStack™ now makes it possible to **Search, Modify and Create Orders** and **Access Real-time Commerce, Shipping and Payment Data** directly inside Zendesk. NOW includes **AI for Commerce** making AI so simple it feels like magic!\n\n[![See agnoStack in action](http://agnostack.com/images/agnoStack-marketplace-animation-CommerceTools.png)](https://agnostack.com)\n\n_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-commerce-tools)._\n\n####CORE FEATURES\n\ncommercetools by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\n\n**Customer order history***\n\nAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\n\n**Order basics/details***\n\nGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\n\n**Order search/filter/sort/lookup***\n\nYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\n\n**Pin ticket order***\n\nAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\n\n**Refunds Processing***\n\nAllow agents to process full, item-level and partial refunds (platform dependant).\n\n**Advanced Macros***\n\nQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\n\n**Customer Insights***\n\nSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\n\n_* Denotes Paid Features. Detailed pricing and tiers can be found at [agnostack.com/pricing](https://agnostack.com/pricing)._\n\n---\n\n_Privacy: [agnostack.com/privacy](https://agnostack.com/privacy)_\n_Terms: [agnostack.com/terms](https://agnostack.com/terms)_\n_Support: [support@agnostack.com](mailto:support@agnostack.com)_\n\n---\n\n####Customers always first, including ours\n\n_Always Optimizing_\n\nWe have a ton of features on our roadmap and look forward to continually improving your support experience!\n\n---\n\n**Learn More**\n\nLearn more about agnoStack™ at [agnostack.com](https://agnostack.com). See all of our [eCommerce apps](https://www.zendesk.com/marketplace/partners/2383/agnostack/).\n\nGive us 30 minutes and we'll blow your business' mind. [Schedule a demo today](https://agnostack.com/book-a-meeting).\n\n[![Platform agnostic to grow with you from day 1 to day 100](http://agnostack.com/images/agnoStack-marketplace-footer.png)](https://agnostack.com)\n\n\"agnoStack™ Omni-Channel Commerce\" now available for: **Shopify**, **BigCommerce**, **commercetools**, **Magento** 2/Adobe Commerce Cloud, Magento 1, **Elastic Path**, and **WooCommerce** at: [agnoStack Omni-Channel Commerce](https://www.zendesk.com/apps/support/agnostack-commerce/)!\n","raw_installation_instructions":"_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-commercetools?listing=commercetools)._\n\nIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\n\nOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\n\nYou will first be prompted to enter corresponding commercetools configuration fields required for each platform.\n\nAfter entering your configuration data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\n\nYou'll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\n\nIf you have any issues/questions, please contact us at _[support@agnostack.com](mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry)_.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://835629.apps.zdusercontent.com/835629/assets/1783645437-d885eef9116cc4d999aa4eaf67962a3b/logo-small.png","large_icon":"https://835629.apps.zdusercontent.com/835629/assets/1783645437-d885eef9116cc4d999aa4eaf67962a3b/logo.png","screenshots":["https://835629.apps.zdusercontent.com/835629/assets/1783645437-d885eef9116cc4d999aa4eaf67962a3b/screenshot-0.png","https://835629.apps.zdusercontent.com/835629/assets/1783645437-d885eef9116cc4d999aa4eaf67962a3b/screenshot-1.png","https://835629.apps.zdusercontent.com/835629/assets/1783645437-d885eef9116cc4d999aa4eaf67962a3b/screenshot-2.png"],"installation_count":12},{"id":837076,"name":"Voximplant Kit","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2054715,"app_id":837076,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-06T10:26:57Z","updated_at":"2022-07-06T10:26:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2893,"entity_id":837076,"app_id":837076,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-06T10:26:59.000Z","updated_at":"2022-07-06T10:26:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-06T10:26:56Z","updated_at":"2025-04-04T00:08:41Z","terms_conditions_url":null,"app_organization":{"id":4440,"name":"voximplant","email":"support@voximplant.com","website":"https://voximplant.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2022-07-22T15:40:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://voximplant.com/kit/pricing"},"location_names":["top_bar"],"last_update_time":"2023-03-23T20:33:51Z","owner_id":269519,"author_name":"Voximplant Kit","author_email":"support@voximplant.com","author_url":"http://voximplant.com/kit","short_description":"No-code easy-to-use omnichannel cloud contact center with intelligent automation.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003eZendesk Plans\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVoximplant Kit enables you to rapidly deploy and customize your intelligent cloud contact center with voice and messaging interactions.\u003c/p\u003e\n\n\u003cp\u003eYou can now add omnichannel capabilities of Voximplant Kit directly in Zendesk to provide agents with all the information they need to deliver engaging customer experiences.\u003c/p\u003e\n\n\u003cp\u003eAgents can make and receive calls, log call data and add context to Zendesk tickets. Set up automated tasks triggered by contact center events, such as ticket creation or contact updates to improve agent efficiency and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eWith the integration enabled, when clicking a contact\u0026#39;s Zendesk badge in Kit Softphone, it automatically opens the associated contact in Zendesk. It saves your time, increases your efficiency, and helps you prove the highest level of customer service.\u003c/p\u003e\n\n\u003cp\u003eYou can also launch the softphone to initiate a call to one of your contacts who has a phone number associated through a single click on that contact\u0026#39;s profile page in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick-to-call connection with any contact in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic display of Zendesk tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstant caller information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHigh quality call recording\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogging call data to Zendesk tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreating and updating Zendesk tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomizable outbound caller ID\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eVideo\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=xF-ypgrttbw\"\u003e\u003cimg src=\"https://github.com/voximplant/voximplant-kit-desktop-softphone/blob/main/assets/vox_with_button2.png?raw=true\" alt=\"Voximplant Kit \u0026amp; Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to install and configure Voximplant Kit and integrate it with your Zendesk account, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall Voximplant Kit softphone desktop app. If you have not done so yet, follow these \u003ca href=\"https://voximplant.com/kit/docs/contactcenter/desktopsoftphone\" title=\"instructions\"\u003einstructions\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eActivate the Voximplant Kit integration in Zendesk. Full instructions \u003ca href=\"https://voximplant.com/kit/docs/integrations/marketplace/kitforzendesk\" title=\"here\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eActivate the Zendesk Integration in Voximplant Kit. More details \u003ca href=\"https://voximplant.com/kit/docs/integrations/marketplace/zendesk\" title=\"here\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eContact our Sales team to discuss your requirements, they can be contacted \u003ca href=\"https://voximplant.com/kit\" title=\"here\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [Zendesk Plans](https://www.zendesk.com/pricing)**\n\n Voximplant Kit enables you to rapidly deploy and customize your intelligent cloud contact center with voice and messaging interactions.\n\nYou can now add omnichannel capabilities of Voximplant Kit directly in Zendesk to provide agents with all the information they need to deliver engaging customer experiences.\n\nAgents can make and receive calls, log call data and add context to Zendesk tickets. Set up automated tasks triggered by contact center events, such as ticket creation or contact updates to improve agent efficiency and customer satisfaction.\n\nWith the integration enabled, when clicking a contact's Zendesk badge in Kit Softphone, it automatically opens the associated contact in Zendesk. It saves your time, increases your efficiency, and helps you prove the highest level of customer service.\n\nYou can also launch the softphone to initiate a call to one of your contacts who has a phone number associated through a single click on that contact's profile page in Zendesk.\n\n### Features\n\n- Click-to-call connection with any contact in Zendesk\n\n- Automatic display of Zendesk tickets\n\n- Instant caller information\n\n- High quality call recording\n\n- Logging call data to Zendesk tickets\n\n- Creating and updating Zendesk tickets\n\n- Customizable outbound caller ID\n\n### Video\n\n[![Voximplant Kit \u0026 Zendesk](https://github.com/voximplant/voximplant-kit-desktop-softphone/blob/main/assets/vox_with_button2.png?raw=true)](https://www.youtube.com/watch?v=xF-ypgrttbw)","raw_installation_instructions":"In order to install and configure Voximplant Kit and integrate it with your Zendesk account, follow these steps:\n\n1. Install Voximplant Kit softphone desktop app. If you have not done so yet, follow these [instructions](https://voximplant.com/kit/docs/contactcenter/desktopsoftphone \"instructions\").\n\n2. Activate the Voximplant Kit integration in Zendesk. Full instructions [here](https://voximplant.com/kit/docs/integrations/marketplace/kitforzendesk \"here\").\n\n3. Activate the Zendesk Integration in Voximplant Kit. 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templates\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1LL1W0CcWxR53Gtm6Ci0SyHO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":967,"cost_type":"CostStripe","active":true,"created_at":"2022-07-18T16:44:13.000Z","updated_at":"2022-07-18T16:44:13.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4971,"entity_id":840504,"app_id":840504,"amount":500,"name":"Premium","description":"\u003ch3\u003ePremium Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003ePick \u0026amp; pack\u003c/strong\u003e: Share content between tickets\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eMulti Ticket creation\u003c/strong\u003e up to 20 side tickets simultaneously\u003c/li\u003e\n\u003cli\u003e  Integration with “Select an address app” → \u003cstrong\u003eAdd email\u003c/strong\u003e to Sideticket\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eClosed selection groups\u003c/strong\u003e for requesters and assignees in direct ticket menu\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QvxeuCcWxR53GtmyowVODSe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1479,"cost_type":"CostStripe","active":false,"created_at":"2025-02-27T21:35:32.000Z","updated_at":"2025-02-27T21:35:32.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4972,"entity_id":840504,"app_id":840504,"amount":500,"name":"Premium","description":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePick \u0026amp; pack\u003c/strong\u003e: Share content between tickets \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti Ticket creation\u003c/strong\u003e up to 20 side tickets simultaneously \u003c/li\u003e\n\u003cli\u003eIntegration with “Select an address app” → \u003cstrong\u003eAdd email\u003c/strong\u003e to Sideticket \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClosed selection groups\u003c/strong\u003e for requesters and assignees in direct ticket menu\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QvxeuCcWxR53GtmyowVODSe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1480,"cost_type":"CostStripe","active":true,"created_at":"2025-02-27T21:37:53.000Z","updated_at":"2025-02-27T21:37:53.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"4":1,"5":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-07-11T14:49:56Z","updated_at":"2026-09-10T19:49:01Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,4,9,2,7],"date_published":"2022-07-18T16:42:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","modal","nav_bar","background"],"last_update_time":"2026-09-10T19:48:41Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Create or link side tickets to main request and sync comments and attachments","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eEnhance Zendesk Side Conversations with the Side Ticket app\u003c/h2\u003e\n\n\u003cp\u003eThe Side Tickets app simplifies creating multiple child tickets and link them to a main ticket. You can easily link tickets, sync comments and attachments as public or private replies. Moreover, agents save time by accessing key information without searching through multiple tickets. Any agent can create side tickets in Zendesk, which are automatically linked to the original inquiry. \u003c/p\u003e\n\n\u003cp\u003e💡 Within the app, you can choose a plan (standard or premium). Your configuration will not be lost if you want to upgrade from standard version to premium. \u003c/p\u003e\n\n\u003ch2\u003eWhy the Side Ticket app is a game changer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eWork smarter, not harder\u003c/strong\u003e – Forward or copy content between tickets with editing options (aka Pick \u0026amp; Pack) \u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eSave valuable time\u003c/strong\u003e – Create multiple tickets at once and assign tickets to groups \u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStructured \u0026amp; consistent workflow\u003c/strong\u003e – Use predefined templates to save time with repeating side tickets \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2025/02/How-to-create-multiple-side-tickets.gif\" alt=\"Mein GIF\"\u003e \u003c/p\u003e\n\n\u003ch2\u003eWhat can the app do besides linking tickets and assigning tickets to groups?\u003c/h2\u003e\n\n\u003cp\u003eThe side ticket app organizes all conversations in a single, structured ticket thread. This streamlines the agent\u0026#39;s workflow, speeds up responses, and enhances customer satisfaction. You can also create a ticket template, which allows you to predefine ticket properties like priority and status, sync custom fields, and use placeholders to transfer data seamlessly. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2025/02/Pick-Pack.gif\" alt=\"Mein GIF\"\u003e \u003c/p\u003e\n\n\u003ch2\u003eImportant Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003ePick \u0026amp; pack:\u003c/strong\u003e Edit and share content between tickets \u003c/li\u003e\n\u003cli\u003e  Multi Ticket creation \u003cstrong\u003eup to 20 side tickets\u003c/strong\u003e simultaneously \u003c/li\u003e\n\u003cli\u003e  Create and \u003cstrong\u003euse Zendesk ticket templates\u003c/strong\u003e in your side tickets to save time with repeating side tickets. \u003c/li\u003e\n\u003cli\u003e  Template Groups: Group all templates together and create multiple side tickets with one click \u003c/li\u003e\n\u003cli\u003e  Define \u003cstrong\u003eticket properties in the ticket\u003c/strong\u003e templates (e.g. form, priority, status, etc.) \u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eUse placeholders\u003c/strong\u003e in your ticket templates \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app. \u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience. \u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you. \u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/ \n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks \n[book]: https://leafworks.de/en/sales-meeting-2/ \n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png \n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png \n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png \n\n[![website][banner]][website] \n\n## Enhance Zendesk Side Conversations with the Side Ticket app \n\nThe Side Tickets app simplifies creating multiple child tickets and link them to a main ticket. You can easily link tickets, sync comments and attachments as public or private replies. Moreover, agents save time by accessing key information without searching through multiple tickets. Any agent can create side tickets in Zendesk, which are automatically linked to the original inquiry. \n\n💡 Within the app, you can choose a plan (standard or premium). Your configuration will not be lost if you want to upgrade from standard version to premium. \n\n## Why the Side Ticket app is a game changer \n\n-   **Work smarter, not harder** – Forward or copy content between tickets with editing options (aka Pick \u0026 Pack) \n-   **Save valuable time** – Create multiple tickets at once and assign tickets to groups \n-   **Structured \u0026 consistent workflow** – Use predefined templates to save time with repeating side tickets \n\n![Mein GIF](https://leafworks.de/wp-content/uploads/2025/02/How-to-create-multiple-side-tickets.gif) \n\n## What can the app do besides linking tickets and assigning tickets to groups? \n\nThe side ticket app organizes all conversations in a single, structured ticket thread. This streamlines the agent's workflow, speeds up responses, and enhances customer satisfaction. You can also create a ticket template, which allows you to predefine ticket properties like priority and status, sync custom fields, and use placeholders to transfer data seamlessly. \n\n![Mein GIF](https://leafworks.de/wp-content/uploads/2025/02/Pick-Pack.gif) \n\n## Important Features \n\n-   **Pick \u0026 pack:** Edit and share content between tickets \n-   Multi Ticket creation **up to 20 side tickets** simultaneously \n-   Create and **use Zendesk ticket templates** in your side tickets to save time with repeating side tickets. \n-   Template Groups: Group all templates together and create multiple side tickets with one click \n-   Define **ticket properties in the ticket** templates (e.g. form, priority, status, etc.) \n-   **Use placeholders** in your ticket templates \n\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. \n\n[![partners-web][partners]][partners-web] \n\n[![website][banner]][website] \n\n## App inquiries \n\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app. \n\n## About Leafworks \n\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience. \n\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you. \n\n## More from Leafworks \n\n[![partners-web][apps]][partners-web] \n\n[![website][banner]][website] \n\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at 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Faye","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2081207,"app_id":841725,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-14T17:49:23Z","updated_at":"2022-07-14T17:49:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2081204,"app_id":841725,"name":"debug","kind":"hidden","required":false,"position":1,"created_at":"2022-07-14T17:49:23Z","updated_at":"2022-07-14T17:49:23Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2081205,"app_id":841725,"name":"isInstalled","kind":"hidden","required":false,"position":2,"created_at":"2022-07-14T17:49:23Z","updated_at":"2022-07-14T17:49:23Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2081206,"app_id":841725,"name":"environment","kind":"hidden","required":false,"position":3,"created_at":"2022-07-14T17:49:23Z","updated_at":"2022-07-14T17:49:23Z","default_value":"prod","secure":false,"scopes":null,"options":null}],"plans":[{"id":2920,"entity_id":841725,"app_id":841725,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-14T17:49:25.000Z","updated_at":"2022-07-14T17:49:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":2,"count":{"1":2,"4":1,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-14T17:49:22Z","updated_at":"2026-06-27T17:18:50Z","terms_conditions_url":"https://fayedigital.com/terms/end-user-license-agreement-for-fayebsg-software/","app_organization":{"id":2412,"name":"Faye","email":"suppport@fayebsg.com","website":"https://fayedigital.com/zendesk/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,4,7],"date_published":"2022-08-12T15:51:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2026-06-27T17:18:46Z","owner_id":269519,"author_name":"Faye Digital","author_email":"support@fayedigital.com","author_url":"https://fayedigital.com","short_description":"Deliver more personalized service with the Zoom for Zendesk integrations","long_description":"\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/1-1.png\" alt=\"Zoom Apps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eCheck out our other Zoom Integrations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://https://marketplace.zoom.us/apps/gWi6mcqjQcuQ7RPRCRuTsQ\"\u003eZoom app in the Zoom marketplace\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/2-3.png\" alt=\"Zoom Apps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the Zoom Meetings by Faye Integration, resolve customer inquiries faster, simplify workflows and deliver more personalized service.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSchedule and launch a Zoom meeting from within Zendesk\u003c/li\u003e\n\u003cli\u003eSave and access meeting recordings, notes and key details in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eFunctionality\u003c/h1\u003e\n\n\u003ch1\u003eOffer more personalized face-to-face service\u003c/h1\u003e\n\n\u003cp\u003eCertain support inquiries may require a more personal experience such as helping the customer  with a physical set-up, recommending a product or taking a look at their environment. In such cases an agent can easily schedule a Zoom Meeting right from within Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn agent workspace schedule an upcoming zoom meeting and send it to the customer via a calendar invite.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/3-2.png\" alt=\"Schedule Meeting\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eSimplify agent workflows\u003c/h1\u003e\n\n\u003cp\u003eHaving to login to multiple systems is cumbersome and a waste of time for agents. With this integration, instantly launch a new or schedule Zoom meeting right from within Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLaunch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/4-1.png\" alt=\"Launch Meetings\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eEliminate data silos\u003c/h1\u003e\n\n\u003cp\u003eIt\u0026#39;s frustrating for agents to not have key context from previous customer interactions as it impacts their ability to help resolve an inquiry. With this integration access all relevant context anytime within Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note. Easily access them anytime for future context or quality assurance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/5-1.png\" alt=\"Eliminate Silos\"\u003e\u003cbr\u003e\n\u003ca href=\"https://portal.productboard.com/5yydzds35ppcgak412tgv4cd/tabs/54-under-consideration\"\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/6-1.png\" alt=\"Roadmap\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eSecurity and data handling\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eData utilized by the Zendesk/Zoom applications includes account identifiers and profile data (Zoom User ID, Zendesk User ID, Zendesk Domain, Zoom Domain, name, email), plus ticket information, signatures (Zoom App), and meeting recordings.\u003c/li\u003e\n\u003cli\u003eData is encrypted at rest and in transit using strong standards (AES-GCM 256 at rest; AES 256 with SHA 384 or better in transit).\u003c/li\u003e\n\u003cli\u003eData is stored in secure US-based cloud data centers.\u003c/li\u003e\n\u003cli\u003eData is retained only as long as needed while the applications are in use, and geographic/location data is not retained.\u003c/li\u003e\n\u003cli\u003eAccess is limited to necessary members of Faye\u0026#39;s development and infrastructure teams.\u003c/li\u003e\n\u003cli\u003eFaye does not transfer or process application data outside of supporting the integrations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more details, see: \u003ca href=\"https://pdi-fayebsg.zendesk.com/hc/en-us/articles/11397567978388-Zendesk-Zoom-Applications-Security-FAQs\"\u003eZendesk/Zoom Applications Security FAQs\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eThis integration is commissioned and funded by Zendesk and provided by Faye\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFaye built, maintains, and supports this integration and your use is governed by the agreement provided by Faye.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePlease contact Faye for any integration questions and support.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eInstallation:\u003c/h1\u003e\n\n\u003cp\u003eThis integration requires a two part installation:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the integration from this listing by clicking \u0026#39;Install\u0026#39; at the top of this page. \u003c/li\u003e\n\u003cli\u003eThen, select this listing on the Zoom marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://pdi-fayebsg.zendesk.com/hc/en-us\"\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/7-1.png\" alt=\"Product Support\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://pdi-fayebsg.zendesk.com/hc/en-us\"\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2022/06/8.png\" alt=\"Got Feedback\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis integration requires a two part installation:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the integration from this listing by clicking \u0026#39;Install\u0026#39; at the top of this page. \u003c/li\u003e\n\u003cli\u003eThen, select this listing on the \u003ca href=\"https://marketplace.zoom.us/apps/4HV9RBoMR2ORKNKeMeXesw\"\u003eZoom marketplace\u003c/a\u003e and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"![Zoom Apps](https://fayedigital.com/wp-content/uploads/2022/06/1-1.png)\n\nCheck out our other Zoom Integrations\n\n* [Zoom app in the Zoom marketplace](https://https://marketplace.zoom.us/apps/gWi6mcqjQcuQ7RPRCRuTsQ)\n\n\n![Zoom Apps](https://fayedigital.com/wp-content/uploads/2022/06/2-3.png)\n\n With the Zoom Meetings by Faye Integration, resolve customer inquiries faster, simplify workflows and deliver more personalized service.\n\n* Schedule and launch a Zoom meeting from within Zendesk\n* Save and access meeting recordings, notes and key details in Zendesk\n\n\n# Functionality\n\n# Offer more personalized face-to-face service\n\nCertain support inquiries may require a more personal experience such as helping the customer  with a physical set-up, recommending a product or taking a look at their environment. In such cases an agent can easily schedule a Zoom Meeting right from within Zendesk.\n\n* In agent workspace schedule an upcoming zoom meeting and send it to the customer via a calendar invite.\n\n![Schedule Meeting](https://fayedigital.com/wp-content/uploads/2022/06/3-2.png)\n\n\n# Simplify agent workflows\n\nHaving to login to multiple systems is cumbersome and a waste of time for agents. With this integration, instantly launch a new or schedule Zoom meeting right from within Zendesk.\n\n* Launch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom\n\n![Launch Meetings](https://fayedigital.com/wp-content/uploads/2022/06/4-1.png)\n\n\n# Eliminate data silos\n\nIt's frustrating for agents to not have key context from previous customer interactions as it impacts their ability to help resolve an inquiry. With this integration access all relevant context anytime within Zendesk.\n\n* The Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note. Easily access them anytime for future context or quality assurance.\n\n![Eliminate Silos](https://fayedigital.com/wp-content/uploads/2022/06/5-1.png)\n[![Roadmap](https://fayedigital.com/wp-content/uploads/2022/06/6-1.png)](https://portal.productboard.com/5yydzds35ppcgak412tgv4cd/tabs/54-under-consideration)\n\n\n# Security and data handling\n\n* Data utilized by the Zendesk/Zoom applications includes account identifiers and profile data (Zoom User ID, Zendesk User ID, Zendesk Domain, Zoom Domain, name, email), plus ticket information, signatures (Zoom App), and meeting recordings.\n* Data is encrypted at rest and in transit using strong standards (AES-GCM 256 at rest; AES 256 with SHA 384 or better in transit).\n* Data is stored in secure US-based cloud data centers.\n* Data is retained only as long as needed while the applications are in use, and geographic/location data is not retained.\n* Access is limited to necessary members of Faye's development and infrastructure teams.\n* Faye does not transfer or process application data outside of supporting the integrations.\n\nFor more details, see: [Zendesk/Zoom Applications Security FAQs](https://pdi-fayebsg.zendesk.com/hc/en-us/articles/11397567978388-Zendesk-Zoom-Applications-Security-FAQs)\n\n# This integration is commissioned and funded by Zendesk and provided by Faye\n\n* Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.\n\n* Faye built, maintains, and supports this integration and your use is governed by the agreement provided by Faye.\n* Please contact Faye for any integration questions and support.\n\n\n# Installation:\n\nThis integration requires a two part installation:\n\n1. Install the integration from this listing by clicking 'Install' at the top of this page. \n2. Then, select this listing on the Zoom marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.\n\n\n[![Product Support](https://fayedigital.com/wp-content/uploads/2022/06/7-1.png)](https://pdi-fayebsg.zendesk.com/hc/en-us)\n\n[![Got Feedback](https://fayedigital.com/wp-content/uploads/2022/06/8.png)](https://pdi-fayebsg.zendesk.com/hc/en-us)","raw_installation_instructions":"This integration requires a two part installation:\n\n1. Install the integration from this listing by clicking 'Install' at the top of this page. \n2. Then, select this listing on the [Zoom marketplace](https://marketplace.zoom.us/apps/4HV9RBoMR2ORKNKeMeXesw) and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://841725.apps.zdusercontent.com/841725/assets/1776266354-ad99e9c95afae1ea844c2823b2fba46e/logo-small.png","large_icon":"https://841725.apps.zdusercontent.com/841725/assets/1776266354-ad99e9c95afae1ea844c2823b2fba46e/logo.png","screenshots":["https://841725.apps.zdusercontent.com/841725/assets/1776266354-ad99e9c95afae1ea844c2823b2fba46e/screenshot-0.png","https://841725.apps.zdusercontent.com/841725/assets/1776266354-ad99e9c95afae1ea844c2823b2fba46e/screenshot-1.png","https://841725.apps.zdusercontent.com/841725/assets/1776266354-ad99e9c95afae1ea844c2823b2fba46e/screenshot-2.png"],"installation_count":469},{"id":842493,"name":"Nummerplade Opslag af Proventic","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":2082946,"app_id":842493,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-18T07:09:21Z","updated_at":"2022-07-18T07:09:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2082945,"app_id":842493,"name":"token","kind":"text","required":true,"position":1,"created_at":"2022-07-18T07:09:21Z","updated_at":"2022-07-18T07:09:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2924,"entity_id":842493,"app_id":842493,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1LMD12C03ov54Rcn4YHzJ0q2","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":966,"cost_type":"CostStripe","active":true,"created_at":"2022-07-18T07:09:24.000Z","updated_at":"2022-07-18T07:09:24.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"da","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-07-18T07:09:18Z","updated_at":"2026-06-02T08:11:50Z","terms_conditions_url":"https://www.proventic.io/terms-conditions","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[3,4],"date_published":"2022-07-21T20:01:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.motorapi.dk/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-02-27T21:49:02Z","owner_id":269519,"author_name":"Proventic","author_email":"support@proventic.dk","author_url":"https://www.proventic.dk/","short_description":"Quick and automatic lookup of Danish number plates / license plates.","long_description":"\u003cp\u003e\u003cstrong\u003eDK number plate lookup by Proventic\u003c/strong\u003e can automatically look up a Danish number plate / license plate, written in the ticket conversation and subject, and display the car information in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eThe app can even recognize if several number plates have been written in the conversation and let you look them up with just a single click. A search field for manual lookup of both number plate / registration number and VIN is of course available as well.\u003c/p\u003e\n\n\u003ch3\u003eCar details include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e Manufacturer\u003c/li\u003e\n\u003cli\u003e Model, type and variant\u003c/li\u003e\n\u003cli\u003e Chassis type\u003c/li\u003e\n\u003cli\u003e Model year\u003c/li\u003e\n\u003cli\u003e First registration date\u003c/li\u003e\n\u003cli\u003e Current status and date of change\u003c/li\u003e\n\u003cli\u003e VIN\u003c/li\u003e\n\u003cli\u003e The approved use of the car\u003c/li\u003e\n\u003cli\u003e Color\u003c/li\u003e\n\u003cli\u003e Fuel type\u003c/li\u003e\n\u003cli\u003e Engine horsepower (HP)\u003c/li\u003e\n\u003cli\u003e Engine cylinders\u003c/li\u003e\n\u003cli\u003e Engine volume\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe app makes use of MotorAPI. Please read the \u0026quot;How to install\u0026quot; instructions on how to obtain your API key. The app is optimized to minimize API requests. Each lookup is saved in the browser. MotorAPI allows 100 free lookups per day. If you have more than 100 lookups, MotorAPI offers volume based pricing. See their price list here: \u003ca href=\"https://www.motorapi.dk\"\u003emotorapi.dk\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eAny questions or feedback?\u003c/h2\u003e\n\n\u003cp\u003ePlease feel free to contact us on \u003ca href=\"mailto:support@proventic.dk\"\u003esupport@proventic.dk\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app makes use of MotorAPI and you will need to register your email on their website to receive your own API key in order for you to use the app.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to \u003ca href=\"https://www.motorapi.dk\"\u003emotorapi.dk\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eScroll down to \u0026quot;Få adgang nu\u0026quot;, type your email address and click \u0026quot;Send API-nøgle\u0026quot;\u003c/li\u003e\n\u003cli\u003eYou should now receive an email with your unique API key.\u003c/li\u003e\n\u003cli\u003eClick Free trial to install the app.\u003c/li\u003e\n\u003cli\u003eCopy and paste your API key into the text field.\u003c/li\u003e\n\u003cli\u003eDecide whether or not to limit access for this app for specific roles and groups.\u003c/li\u003e\n\u003cli\u003e Finally click on the Install button and enjoy the benefits of having easy access to number plate information in Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eProventic is not affiliated with MotorAPI.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"**DK number plate lookup by Proventic** can automatically look up a Danish number plate / license plate, written in the ticket conversation and subject, and display the car information in the ticket sidebar.\n\nThe app can even recognize if several number plates have been written in the conversation and let you look them up with just a single click. A search field for manual lookup of both number plate / registration number and VIN is of course available as well.\n\n### Car details include:\n\n-  Manufacturer\n-  Model, type and variant\n-  Chassis type\n-  Model year\n-  First registration date\n-  Current status and date of change\n-  VIN\n-  The approved use of the car\n-  Color\n-  Fuel type\n-  Engine horsepower (HP)\n-  Engine cylinders\n-  Engine volume\n\n## Requirements\n\nThe app makes use of MotorAPI. Please read the \"How to install\" instructions on how to obtain your API key. The app is optimized to minimize API requests. Each lookup is saved in the browser. MotorAPI allows 100 free lookups per day. If you have more than 100 lookups, MotorAPI offers volume based pricing. See their price list here: [motorapi.dk](https://www.motorapi.dk).\n\n## Any questions or feedback?\n\nPlease feel free to contact us on [support@proventic.dk](mailto:support@proventic.dk).","raw_installation_instructions":"The app makes use of MotorAPI and you will need to register your email on their website to receive your own API key in order for you to use the app.\n\n1. Go to [motorapi.dk](https://www.motorapi.dk)\n2. Scroll down to \"Få adgang nu\", type your email address and click \"Send API-nøgle\"\n3. You should now receive an email with your unique API key.\n4. Click Free trial to install the app.\n5. Copy and paste your API key into the text field.\n6. Decide whether or not to limit access for this app for specific roles and groups.\n7.  Finally click on the Install button and enjoy the benefits of having easy access to number plate information in Zendesk.\n\n*Proventic is not affiliated with MotorAPI.*","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://842493.apps.zdusercontent.com/842493/assets/1677510412-88b757543c6c430bfed877f42b689068/logo-small.png","large_icon":"https://842493.apps.zdusercontent.com/842493/assets/1677510412-88b757543c6c430bfed877f42b689068/logo.png","screenshots":["https://842493.apps.zdusercontent.com/842493/assets/1677510412-88b757543c6c430bfed877f42b689068/screenshot-0.png","https://842493.apps.zdusercontent.com/842493/assets/1677510412-88b757543c6c430bfed877f42b689068/screenshot-1.png","https://842493.apps.zdusercontent.com/842493/assets/1677510412-88b757543c6c430bfed877f42b689068/screenshot-2.png"],"installation_count":1},{"id":843290,"name":"Character Limit and Attachment Restrict","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":2085723,"app_id":843290,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-20T02:19:58Z","updated_at":"2022-07-20T02:19:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2085715,"app_id":843290,"name":"display_text_length","kind":"checkbox","required":false,"position":1,"created_at":"2022-07-20T02:19:56Z","updated_at":"2022-07-20T02:19:56Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2085716,"app_id":843290,"name":"text_max_length","kind":"number","required":false,"position":2,"created_at":"2022-07-20T02:19:57Z","updated_at":"2022-07-20T02:19:57Z","default_value":"2000","secure":false,"scopes":null,"options":null},{"id":2085717,"app_id":843290,"name":"count_linebreak_as","kind":"number","required":false,"position":3,"created_at":"2022-07-20T02:19:57Z","updated_at":"2022-07-20T02:19:57Z","default_value":"0","secure":false,"scopes":null,"options":null},{"id":2085718,"app_id":843290,"name":"ticket_channels_for_text_max_length","kind":"multiline","required":false,"position":4,"created_at":"2022-07-20T02:19:57Z","updated_at":"2022-07-20T02:19:57Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2085719,"app_id":843290,"name":"checkbox_field_ids_for_text_max_length","kind":"text","required":false,"position":5,"created_at":"2022-07-20T02:19:57Z","updated_at":"2022-07-20T02:19:57Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2889729,"app_id":843290,"name":"tags_for_text_max_length","kind":"text","required":false,"position":6,"created_at":"2024-03-15T17:54:52Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2085720,"app_id":843290,"name":"prohibit_attachment","kind":"checkbox","required":false,"position":7,"created_at":"2022-07-20T02:19:57Z","updated_at":"2024-03-15T17:54:52Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2085721,"app_id":843290,"name":"ticket_channels_for_prohibit_attachment","kind":"multiline","required":false,"position":8,"created_at":"2022-07-20T02:19:58Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2085722,"app_id":843290,"name":"checkbox_field_ids_for_prohibit_attachment","kind":"text","required":false,"position":9,"created_at":"2022-07-20T02:19:58Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2889730,"app_id":843290,"name":"tags_for_prohibit_attachment","kind":"text","required":false,"position":10,"created_at":"2024-03-15T17:54:52Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2147971,"app_id":843290,"name":"prohibit_attachment_private","kind":"checkbox","required":false,"position":11,"created_at":"2022-09-15T19:32:38Z","updated_at":"2024-03-15T17:54:52Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2147972,"app_id":843290,"name":"ticket_channels_for_prohibit_attachment_private","kind":"multiline","required":false,"position":12,"created_at":"2022-09-15T19:32:38Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2147973,"app_id":843290,"name":"checkbox_field_ids_for_prohibit_attachment_private","kind":"text","required":false,"position":13,"created_at":"2022-09-15T19:32:38Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2889731,"app_id":843290,"name":"tags_for_prohibit_attachment_private","kind":"text","required":false,"position":14,"created_at":"2024-03-15T17:54:52Z","updated_at":"2024-03-15T17:54:52Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":2930,"entity_id":843290,"app_id":843290,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2022-07-20T02:20:00.000Z","updated_at":"2022-07-20T02:20:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5424,"entity_id":843290,"app_id":843290,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RirUOEJGgThM6PnmPxJmi32","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1584,"cost_type":"CostStripe","active":true,"created_at":"2025-11-21T16:55:58.000Z","updated_at":"2025-11-21T16:55:58.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-07-20T02:19:51Z","updated_at":"2026-06-27T19:53:52Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3,4],"date_published":"2025-11-25T17:42:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-06-27T19:53:47Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Regulate public comments based on character count and/or attachments.","long_description":"\u003cp\u003eDisplays an alert and prevents sending public comments when the character count in a public reply exceeds the specified limit.\u003c/p\u003e\n\n\u003cp\u003eIf \u0026quot;Disable file attachments\u0026quot; is enabled, tickets cannot be saved or publicly submitted if a file is attached. An alert will appear either when uploading files or attempting to submit tickets.\u003c/p\u003e\n\n\u003cp\u003eYou can also apply restrictions only when a designated checkbox in the ticket form is selected.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any personal information or other data from users.\u003c/p\u003e\n\n\u003cp\u003eIt is used solely for the purpose of reading the [ticket] information stored in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application constitutes your agreement to, and acceptance of, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on the Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom the Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet the maximum character count for public replies.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the channels where the restriction should apply.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Enter the field ID(s) of the checkbox(es), separated by commas, if using checkbox-based control. Ensure these checkboxes are also added to the ticket form.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Enter tags, separated by commas, if using tag-based control.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Enable \u0026quot;Disable file attachments\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) If the attachment restriction is enabled, configure target channels and checkbox/tag control as needed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Set role and group restrictions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available in the sidebar.\u003c/p\u003e\n","raw_long_description":"Displays an alert and prevents sending public comments when the character count in a public reply exceeds the specified limit.\n\nIf \"Disable file attachments\" is enabled, tickets cannot be saved or publicly submitted if a file is attached. An alert will appear either when uploading files or attempting to submit tickets.\n\nYou can also apply restrictions only when a designated checkbox in the ticket form is selected.\n\n--\n\nThis app does not collect any personal information or other data from users.\n\nIt is used solely for the purpose of reading the [ticket] information stored in Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application constitutes your agreement to, and acceptance of, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on the Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom the Zendesk Admin Center, fill in the required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set the maximum character count for public replies.\n\n3. Select the channels where the restriction should apply.\n\n4. (Optional) Enter the field ID(s) of the checkbox(es), separated by commas, if using checkbox-based control. Ensure these checkboxes are also added to the ticket form.\n\n5. (Optional) Enter tags, separated by commas, if using tag-based control.\n\n6. (Optional) Enable \"Disable file attachments\".\n\n7. (Optional) If the attachment restriction is enabled, configure target channels and checkbox/tag control as needed.\n\n8. (Optional) Set role and group restrictions.\n\nOnce installed, the app will be available in the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://843290.apps.zdusercontent.com/843290/assets/1782374439-57f4ac444e8178597d28ef4fa94fa9db/logo-small.png","large_icon":"https://843290.apps.zdusercontent.com/843290/assets/1782374439-57f4ac444e8178597d28ef4fa94fa9db/logo.png","screenshots":["https://843290.apps.zdusercontent.com/843290/assets/1782374439-57f4ac444e8178597d28ef4fa94fa9db/screenshot-0.png","https://843290.apps.zdusercontent.com/843290/assets/1782374439-57f4ac444e8178597d28ef4fa94fa9db/screenshot-1.png","https://843290.apps.zdusercontent.com/843290/assets/1782374439-57f4ac444e8178597d28ef4fa94fa9db/screenshot-2.png"],"installation_count":5},{"id":843430,"name":"KMS AI","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2086173,"app_id":843430,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-20T12:08:53Z","updated_at":"2022-07-20T12:08:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2932,"entity_id":843430,"app_id":843430,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-20T12:08:55.000Z","updated_at":"2022-07-20T12:08:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-20T12:08:52Z","updated_at":"2025-04-04T00:08:49Z","terms_conditions_url":null,"app_organization":{"id":2266,"name":"KMS Lighthouse","email":"support@kmslh.com","website":"https://www.kmslh.com","country_code":"IL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-09-07T19:40:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.kmslh.com/request-a-demo/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-09-07T19:39:25Z","owner_id":269519,"author_name":"KMS Lighthouse","author_email":"support@kmslh.com","author_url":"https://kmslh.com","short_description":"Power your customer care","long_description":"\u003cp\u003eKMS Lighthouse is a leading provider of cutting-edge knowledge management solutions and automation tools.\u003c/p\u003e\n\n\u003cp\u003eThe KMS Lighthouse Automation functionality leverages AI to help organizations to reuse accurate responses and automate standard processes. The technology analyzes your data to find the answers that make your customers happy.\u003c/p\u003e\n\n\u003cp\u003eThis solution enables the automation of support categories in 2 stages: empower the team with smart suggestions, and fully automated mode providing direct responses to customers with no human involvement. The KMS Lighthouse Automation (Reps AI) functionality lets you cut your SLA by at least 50%, increases accuracy and provides a great customer and employee experience.\u003c/p\u003e\n\n\u003cp\u003eKMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.\u003c/p\u003e\n\n\u003cp\u003eFor more information, visit https://www.kmslh.com/products/automate-interactions/\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eContact KMS Lighthouse support to request a demo and add AI model to your KMS Lighthouse portal.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter installation to your Zendesk environment app is ready to go and doesn\u0026#39;t require additional setup\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions and automation tools.\n\n The KMS Lighthouse Automation functionality leverages AI to help organizations to reuse accurate responses and automate standard processes. The technology analyzes your data to find the answers that make your customers happy.\n\n This solution enables the automation of support categories in 2 stages: empower the team with smart suggestions, and fully automated mode providing direct responses to customers with no human involvement. The KMS Lighthouse Automation (Reps AI) functionality lets you cut your SLA by at least 50%, increases accuracy and provides a great customer and employee experience.\n\n KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.\n\n For more information, visit https://www.kmslh.com/products/automate-interactions/","raw_installation_instructions":"1. Contact KMS Lighthouse support to request a demo and add AI model to your KMS Lighthouse portal.\n\n 2. After installation to your Zendesk environment app is ready to go and doesn't require additional setup","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://843430.apps.zdusercontent.com/843430/assets/1662039762-b1557faec9e90221a166f5d367e62997/logo-small.png","large_icon":"https://843430.apps.zdusercontent.com/843430/assets/1662039762-b1557faec9e90221a166f5d367e62997/logo.png","screenshots":["https://843430.apps.zdusercontent.com/843430/assets/1662039762-b1557faec9e90221a166f5d367e62997/screenshot-0.png","https://843430.apps.zdusercontent.com/843430/assets/1662039762-b1557faec9e90221a166f5d367e62997/screenshot-1.png","https://843430.apps.zdusercontent.com/843430/assets/1662039762-b1557faec9e90221a166f5d367e62997/screenshot-2.png"],"installation_count":2},{"id":843534,"name":"Rdentify","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2086441,"app_id":843534,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-20T16:38:35Z","updated_at":"2022-07-20T16:38:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2940,"entity_id":843534,"app_id":843534,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-20T16:38:37.000Z","updated_at":"2022-07-20T16:38:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-20T16:38:33Z","updated_at":"2025-04-04T00:08:49Z","terms_conditions_url":null,"app_organization":{"id":5432,"name":"Rdentify","email":"hello@rdentify.com","website":"https://www.rdentify.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2022-07-25T21:21:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.rdentify.com/contact/free-demo/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-07-25T21:18:17Z","owner_id":269519,"author_name":"Rdentify Limited","author_email":"support@rdentify.com","author_url":"https://www.rdentify.com","short_description":"Rdentify uses machine learning to identify signs of vulnerable customers","long_description":"\u003cp\u003eFrom gaming to law, and financial services to utilities, it is imperative that businesses do everything they can to ensure consumers are protected from financial and contractual harm, whilst maintaining commercial success and happy customers. \u003c/p\u003e\n\n\u003cp\u003eRdentify brings together state-of-the-art machine learning, and linguistics technology to provide customer protection by identifying signs of vulnerable customers during customer interactions and flagging them to Customer Support agents in real time within Zendesk. \u003c/p\u003e\n\n\u003cp\u003eRdentify also analyses customer sentiment, our Customer Frustration score, together with our conversation tagging system assists businesses to properly understand the source of customer frustration and allows for more informed QA of Customer Support Agents. \u003c/p\u003e\n\n\u003cp\u003eBreakdown customer conversations by types and set your own tags such as litigation threat, debt, financial harm, closure requests, deposit issues etc and view all this information within your existing Zendesk integration. \u003c/p\u003e\n\n\u003cp\u003eCustomers also gain access to the Rdentify User interface which allows for real time monitoring of all Live Chat, bot, or email conversations on one screen, so Customer Support management and Compliance teams can stay on top of the risk. \u003c/p\u003e\n\n\u003cp\u003eAll customer conversations and scores are viewable within the customer dashboard as are all Customer Agent conversations and scores. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo integrate Rdentify with your Zendesk account, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eProvide your Rdentify account manager with your Zendesk account ID (this is your Zendesk sub-domain).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate an OAuth Client within your Zendesk Admin Center under \u0026quot;Zendesk API\u0026quot; option menu.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGive your client a recognisable name and description.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the URL https://app.rdentify.com/oauth/zendesk/chatcallback as the Redirect URLs option and click save.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall and activate the Rdentify Zendesk App from the marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn your Rdentify application Wordspace Admin Integrations Zendesk settings click Connect next to \u0026quot;Support API Key\u0026quot; and validate the connection.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour integration should now be complete and Rdentify will begin monitoring your support conversations.\u003c/p\u003e\n","raw_long_description":"From gaming to law, and financial services to utilities, it is imperative that businesses do everything they can to ensure consumers are protected from financial and contractual harm, whilst maintaining commercial success and happy customers. \n\nRdentify brings together state-of-the-art machine learning, and linguistics technology to provide customer protection by identifying signs of vulnerable customers during customer interactions and flagging them to Customer Support agents in real time within Zendesk. \n\nRdentify also analyses customer sentiment, our Customer Frustration score, together with our conversation tagging system assists businesses to properly understand the source of customer frustration and allows for more informed QA of Customer Support Agents. \n\nBreakdown customer conversations by types and set your own tags such as litigation threat, debt, financial harm, closure requests, deposit issues etc and view all this information within your existing Zendesk integration. \n\n Customers also gain access to the Rdentify User interface which allows for real time monitoring of all Live Chat, bot, or email conversations on one screen, so Customer Support management and Compliance teams can stay on top of the risk. \n\nAll customer conversations and scores are viewable within the customer dashboard as are all Customer Agent conversations and scores. ","raw_installation_instructions":"To integrate Rdentify with your Zendesk account, follow these simple steps:\n\n1. Provide your Rdentify account manager with your Zendesk account ID (this is your Zendesk sub-domain).\n\n2. Create an OAuth Client within your Zendesk Admin Center under \"Zendesk API\" option menu.\n\n3. Give your client a recognisable name and description.\n\n4. Use the URL https://app.rdentify.com/oauth/zendesk/chatcallback as the Redirect URLs option and click save.\n\n5. Install and activate the Rdentify Zendesk App from the marketplace.\n\n6. In your Rdentify application Wordspace Admin Integrations Zendesk settings click Connect next to \"Support API Key\" and validate the connection.\n\nYour integration should now be complete and Rdentify will begin monitoring your support conversations.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://843534.apps.zdusercontent.com/843534/assets/1658781541-455cad86349fe2c2374df90ba86ac73e/support/logo-small.png","large_icon":"https://843534.apps.zdusercontent.com/843534/assets/1658781541-455cad86349fe2c2374df90ba86ac73e/support/logo.png","screenshots":["https://843534.apps.zdusercontent.com/843534/assets/1658781541-455cad86349fe2c2374df90ba86ac73e/support/screenshot-0.png","https://843534.apps.zdusercontent.com/843534/assets/1658781541-455cad86349fe2c2374df90ba86ac73e/support/screenshot-1.png","https://843534.apps.zdusercontent.com/843534/assets/1658781541-455cad86349fe2c2374df90ba86ac73e/support/screenshot-2.png"],"installation_count":4},{"id":843956,"name":"Roadmap","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2088480,"app_id":843956,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-21T23:26:34Z","updated_at":"2022-07-21T23:26:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2088479,"app_id":843956,"name":"roadmapId","kind":"text","required":true,"position":1,"created_at":"2022-07-21T23:26:34Z","updated_at":"2022-07-21T23:26:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2943,"entity_id":843956,"app_id":843956,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-21T23:26:36.000Z","updated_at":"2022-07-21T23:26:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-21T23:26:33Z","updated_at":"2025-04-04T00:08:49Z","terms_conditions_url":null,"app_organization":{"id":5434,"name":"Roadmap","email":"support@roadmap.space","website":"https://roadmap.space","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-08T17:56:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://roadmap.space/plans-pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-08-05T16:12:00Z","owner_id":269519,"author_name":"Roadmap","author_email":"support@roadmap.space","author_url":"https://roadmap.space","short_description":"Submit product feedback to Roadmap directly from Zendesk.","long_description":"\u003cp\u003eRoadmap is a feedback-driven product management software that helps you build the right product based on your customers\u0026#39; needs.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOrganize your feedback\u003c/li\u003e\n\u003cli\u003eCommunicate your vision\u003c/li\u003e\n\u003cli\u003eClose the feedback loop\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeedback and feature requests come in from all channels, especially Zendesk. Send user feedback from Zendesk tickets directly to Roadmap to track feedback. With the Roadmap and Zendesk integration, ideas, feedback, and follow-ups don’t fall through the cracks and you don’t have to worry about endlessly tagging tickets in Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe ability to submit feedback from Zendesk is available for any Roadmap users on the Pro plan or above.\u003c/p\u003e\n\n\u003cp\u003eIf you are not a Roadmap user yet, sign up for a free trial at \u003ca href=\"https://roadmap.space\"\u003ewww.roadmap.space\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started:\u003c/h3\u003e\n\n\u003cp\u003eTo install the Roadmap app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFind your Roadmap ID under Options \u0026gt; Widgets \u0026gt; Feedback, under the Embedding tab.\u003c/li\u003e\n\u003cli\u003eOn the installation page, paste in the Roadmap ID, and click Install.\u003c/li\u003e\n\u003cli\u003eWhen the installation is complete, refresh your Zendesk Support account to see the Roadmap icon in the ticket sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Roadmap is a feedback-driven product management software that helps you build the right product based on your customers' needs.\n\n* Organize your feedback\n* Communicate your vision\n* Close the feedback loop\n\nFeedback and feature requests come in from all channels, especially Zendesk. Send user feedback from Zendesk tickets directly to Roadmap to track feedback. With the Roadmap and Zendesk integration, ideas, feedback, and follow-ups don’t fall through the cracks and you don’t have to worry about endlessly tagging tickets in Zendesk.","raw_installation_instructions":"The ability to submit feedback from Zendesk is available for any Roadmap users on the Pro plan or above.\n\nIf you are not a Roadmap user yet, sign up for a free trial at [www.roadmap.space](https://roadmap.space).\n\n### Getting Started:\nTo install the Roadmap app:\n\n1. Find your Roadmap ID under Options \u003e Widgets \u003e Feedback, under the Embedding tab.\n2. On the installation page, paste in the Roadmap ID, and click Install.\n3. When the installation is complete, refresh your Zendesk Support account to see the Roadmap icon in the ticket sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://843956.apps.zdusercontent.com/843956/assets/1659661495-acb0f378457ad8839f12c97c8845fb48/logo-small.png","large_icon":"https://843956.apps.zdusercontent.com/843956/assets/1659661495-acb0f378457ad8839f12c97c8845fb48/logo.png","screenshots":["https://843956.apps.zdusercontent.com/843956/assets/1659661495-acb0f378457ad8839f12c97c8845fb48/screenshot-0.png","https://843956.apps.zdusercontent.com/843956/assets/1659661495-acb0f378457ad8839f12c97c8845fb48/screenshot-1.png","https://843956.apps.zdusercontent.com/843956/assets/1659661495-acb0f378457ad8839f12c97c8845fb48/screenshot-2.png"],"installation_count":2},{"id":845153,"name":"Top Bar Bulletin","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":2091908,"app_id":845153,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-26T16:53:59Z","updated_at":"2022-07-26T16:53:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2091906,"app_id":845153,"name":"role_list","kind":"text","required":false,"position":1,"created_at":"2022-07-26T16:53:59Z","updated_at":"2022-07-26T16:53:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2091907,"app_id":845153,"name":"group_list","kind":"text","required":false,"position":2,"created_at":"2022-07-26T16:53:59Z","updated_at":"2022-07-26T16:53:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2726844,"app_id":845153,"name":"custom_object_name","kind":"text","required":false,"position":3,"created_at":"2023-10-20T17:03:08Z","updated_at":"2023-10-20T17:03:08Z","default_value":"notification_html","secure":false,"scopes":null,"options":null},{"id":3100374,"app_id":845153,"name":"notify_update","kind":"checkbox","required":false,"position":4,"created_at":"2024-11-11T22:04:13Z","updated_at":"2024-11-11T22:04:13Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":2947,"entity_id":845153,"app_id":845153,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-26T16:54:01.000Z","updated_at":"2022-07-26T16:54:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-26T16:53:57Z","updated_at":"2026-07-14T22:10:04Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[1,2,7],"date_published":"2022-08-24T17:30:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","nav_bar","background"],"last_update_time":"2026-07-14T22:09:57Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp/","short_description":"Add a bulletin board to the top bar.","long_description":"\u003cp\u003eAdd a bulletin board to post notifications and announcements to all users on the top bar. Links may be pasted to allow quick access to frequently used websites.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking the installation button in the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAllow editing of the bulletin to certain roles or groups as needed.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e*Custom objects are required in order to use the app.\u003c/p\u003e\n","raw_long_description":"Add a bulletin board to post notifications and announcements to all users on the top bar. Links may be pasted to allow quick access to frequently used websites.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Install the application by clicking the installation button in the Zendesk Marketplace.\n\nSetting:\n\n\n1. Allow editing of the bulletin to certain roles or groups as needed.\n\n*Custom objects are required in order to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://845153.apps.zdusercontent.com/845153/assets/1782973429-dd7d9ea59a8c555df323de048b45940b/logo-small.png","large_icon":"https://845153.apps.zdusercontent.com/845153/assets/1782973429-dd7d9ea59a8c555df323de048b45940b/logo.png","screenshots":["https://845153.apps.zdusercontent.com/845153/assets/1782973429-dd7d9ea59a8c555df323de048b45940b/screenshot-0.png","https://845153.apps.zdusercontent.com/845153/assets/1782973429-dd7d9ea59a8c555df323de048b45940b/screenshot-1.png","https://845153.apps.zdusercontent.com/845153/assets/1782973429-dd7d9ea59a8c555df323de048b45940b/screenshot-2.png"],"installation_count":53},{"id":847359,"name":"Help Center Analytics","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":15,"average":5,"count":{"5":15,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-0WZR02W8DL","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-03T11:24:44Z","updated_at":"2026-03-04T21:24:57Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2022-08-08T18:09:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/help-center-analytics-pricing"},"location_names":[],"last_update_time":"2026-03-04T21:24:56Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-help-center-analytics?utm_medium=marketplace\u0026utm_source=hca_listing","short_description":"Build and grow your Zendesk knowledge base with Analytics.","long_description":"\u003cp\u003eA help center enables your customers to find answers and solve problems on their own, reducing the need to contact support. \u003c/p\u003e\n\n\u003cp\u003eHowever, managing a large help center with hundreds or thousands of articles can be a daunting task. Questions like “Which articles need improvement?” or “What topics are missing?” often arise. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSwifteq’s Help Center Analytics\u003c/strong\u003e provides insights into how your knowledge base is performing and indicates areas for improvement. This ensures you focus on the right updates, making it easier for customers to find the help they need without reaching out to your support team. \u003c/p\u003e\n\n\u003cp\u003eNo more guessing. No more blind spots. With our analytics tool, you’re in control of your help center\u0026#39;s success. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=YgRmVMDTpMI\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+HElp+Center+Analytics.jpg\" alt=\"Demo video of Help Center Analytics\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures that Make Help Center Analytics stand out\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAll the Essential Metrics with a Help Center Twist\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMonitor total and unique views by article, section, or category, with options to group or separate data by language. Distinguish between staff vs. customer and mobile vs. desktop traffic. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eContent Performance Metrics\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTrack how well your articles perform, including views, helpful votes, and customer feedback, so you can fine-tune your content. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+1.jpg\" alt=\"Screenshot of Help Center Analytics\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSearch Analytics\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDiscover what your users are searching for. Identify popular search terms, track unsuccessful searches, and close knowledge gaps quickly. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTrends \u0026amp; Reports\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSpot emerging trends in customer interactions and generate reports that help you stay ahead of your users\u0026#39; needs. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMeasure Self-Service Performance\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEvaluate how well your Help Center deflects tickets by measuring the conversion rate of article views to ticket creations. Track new tickets alongside Help Center metrics and calculate the Self-Service Score—the number of visitors per new ticket opened. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTrack Helpfulness\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUnderstand how helpful your content is through direct feedback from customers. Track and measure helpfulness by article, section, or category to identify areas for improvement. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+2.jpg\" alt=\"Screenshot of Help Center Analytics - Helpfulness Score\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eUser Behavior Insights\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUnderstand user behavior by tracking actions taken after reading an article, including subsequent searches, additional articles visited, and tickets created. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible Data Filtering\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize rich and adaptable filters to segment your data by time period, user type, device, and more, allowing for detailed analysis tailored to your needs. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+3.jpg\" alt=\"Screenshot of Help Center Analytics - Data Filtering\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eDirect Feedback Collection\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eImplement customizable feedback forms on each article to gather visitor input on unhelpful content. Feedback is aggregated and displayed in the analytics dashboard for each article. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEasy Integration with Zendesk\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSeamlessly connect Help Center Analytics with your Zendesk account in minutes. No complicated setup required! \u003c/p\u003e\n\n\u003ch2\u003eBenefits You Can’t Ignore\u003c/h2\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eMake Smarter Decisions\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eArmed with actionable insights, you can confidently make changes to your help center that drive real results. \u003c/p\u003e\n\n\u003cp\u003e📥 \u003cstrong\u003eIncrease Self-Service Success\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eHelp your customers find the answers they need quickly, minimizing frustration and improving their experience. \u003c/p\u003e\n\n\u003cp\u003e⏳ \u003cstrong\u003eReduced Support Ticket Volume\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy identifying and enhancing articles that effectively deflect tickets, you can decrease the overall volume of support requests, leading to a more efficient support process. \u003c/p\u003e\n\n\u003cp\u003e🕵️‍♂️ \u003cstrong\u003eImproved User Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUnderstanding the customer journey allows you to optimize navigation and content structure, ensuring users find the information they need with ease. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eEnhanced Content Effectiveness\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGain clear insights into which articles are truly assisting your users, enabling you to focus on and improve the most impactful content. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eBoost Help Center ROI\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTurn your Help Center into a powerful self-service engine that reduces support tickets and scales with your business. \u003c/p\u003e\n\n\u003cp\u003e🎛️ \u003cstrong\u003eCustomized Data Analysis\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe flexible filtering system empowers you to analyze data in ways that are most relevant to your business objectives, facilitating informed decision-making. \u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eEasy Installation and Privacy-Focused\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith a simple script addition to your Help Center theme, setup is straightforward. The tool is designed with privacy in mind, ensuring all data is anonymized and encrypted, without storing any personally identifiable information. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet started in few easy steps\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-help-center-analytics?utm_medium=marketplace\u0026utm_source=hcanalytics\"\u003eswifteq.com/zendesk-help-center-analytics\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the script in your help center theme.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee ☕️ while some traffic is being captured.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp is ready.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Analytics App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eReady to See the Difference? \u003c/p\u003e\n\n\u003cp\u003eStop guessing and start knowing. With Swifteq Analytics, you’ll uncover hidden insights, make data-driven improvements, and provide a Help Center experience your customers will rave about. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-help-center-analytics\"\u003e\u003cstrong\u003e👉 Try Help Center Analytics Today and take the guesswork out of managing your Zendesk Help Center!\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Help Center Analytics collects Help Center traffic data (e.g., page views, searches, device type, timestamps, article ID) when the analytics script is enabled. All user identifiers, including email addresses, are stored only as anonymized hashes, and no raw email addresses, names, or personal data are stored on our servers. If Integrated Analytics is enabled, the app reads and stores limited non-sensitive Zendesk ticket fields (e.g., Ticket ID, User ID, anonymized email hash) to calculate metrics such as the Self Service Score. No personal data from tickets or users is stored. For more details, visit https://swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Analytics.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-help-center-analytics?utm_medium=marketplace\u0026utm_source=hcanalytics\"\u003eswifteq.com/zendesk-help-center-analytics\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the script in your help center theme.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo for a coffee ☕️ while some traffic is being captured.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp is ready.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"A help center enables your customers to find answers and solve problems on their own, reducing the need to contact support. \n\n  However, managing a large help center with hundreds or thousands of articles can be a daunting task. Questions like “Which articles need improvement?” or “What topics are missing?” often arise. \n\n **Swifteq’s Help Center Analytics** provides insights into how your knowledge base is performing and indicates areas for improvement. This ensures you focus on the right updates, making it easier for customers to find the help they need without reaching out to your support team. \n\n No more guessing. No more blind spots. With our analytics tool, you’re in control of your help center's success. \n\n [![Demo video of Help Center Analytics](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+HElp+Center+Analytics.jpg)](https://www.youtube.com/watch?v=YgRmVMDTpMI)\n\n## **Features that Make Help Center Analytics stand out** \n\n\n✅ **All the Essential Metrics with a Help Center Twist** \n\n Monitor total and unique views by article, section, or category, with options to group or separate data by language. Distinguish between staff vs. customer and mobile vs. desktop traffic. \n\n✅ **Content Performance Metrics** \n\n Track how well your articles perform, including views, helpful votes, and customer feedback, so you can fine-tune your content. \n\n![Screenshot of Help Center Analytics](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+1.jpg)\n\n✅ **Search Analytics** \n\n Discover what your users are searching for. Identify popular search terms, track unsuccessful searches, and close knowledge gaps quickly. \n\n✅ **Trends \u0026 Reports** \n\n Spot emerging trends in customer interactions and generate reports that help you stay ahead of your users' needs. \n\n✅ **Measure Self-Service Performance** \n\n Evaluate how well your Help Center deflects tickets by measuring the conversion rate of article views to ticket creations. Track new tickets alongside Help Center metrics and calculate the Self-Service Score—the number of visitors per new ticket opened. \n\n✅ **Track Helpfulness** \n\n Understand how helpful your content is through direct feedback from customers. Track and measure helpfulness by article, section, or category to identify areas for improvement. \n\n![Screenshot of Help Center Analytics - Helpfulness Score](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+2.jpg) \n\n✅ **User Behavior Insights** \n\n Understand user behavior by tracking actions taken after reading an article, including subsequent searches, additional articles visited, and tickets created. \n\n✅ **Flexible Data Filtering** \n\n Utilize rich and adaptable filters to segment your data by time period, user type, device, and more, allowing for detailed analysis tailored to your needs. \n\n![Screenshot of Help Center Analytics - Data Filtering](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Analytics+3.jpg) \n\n✅ **Direct Feedback Collection** \n\n Implement customizable feedback forms on each article to gather visitor input on unhelpful content. Feedback is aggregated and displayed in the analytics dashboard for each article. \n\n✅ **Easy Integration with Zendesk** \n\n Seamlessly connect Help Center Analytics with your Zendesk account in minutes. No complicated setup required! \n\n\n## Benefits You Can’t Ignore \n\n\n 💡 **Make Smarter Decisions** \n\n Armed with actionable insights, you can confidently make changes to your help center that drive real results. \n\n 📥 **Increase Self-Service Success** \n\n Help your customers find the answers they need quickly, minimizing frustration and improving their experience. \n\n ⏳ **Reduced Support Ticket Volume** \n\n  By identifying and enhancing articles that effectively deflect tickets, you can decrease the overall volume of support requests, leading to a more efficient support process. \n\n 🕵️‍♂️ **Improved User Experience** \n\n Understanding the customer journey allows you to optimize navigation and content structure, ensuring users find the information they need with ease. \n\n 🚀 **Enhanced Content Effectiveness** \n\n Gain clear insights into which articles are truly assisting your users, enabling you to focus on and improve the most impactful content. \n\n 📈 **Boost Help Center ROI** \n\n Turn your Help Center into a powerful self-service engine that reduces support tickets and scales with your business. \n\n 🎛️ **Customized Data Analysis** \n\n The flexible filtering system empowers you to analyze data in ways that are most relevant to your business objectives, facilitating informed decision-making. \n\n 🛠️ **Easy Installation and Privacy-Focused** \n\n  With a simple script addition to your Help Center theme, setup is straightforward. The tool is designed with privacy in mind, ensuring all data is anonymized and encrypted, without storing any personally identifiable information. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **Get started in few easy steps**\n\n1. Sign up for an account at [swifteq.com/zendesk-help-center-analytics](https://www.swifteq.com/zendesk-help-center-analytics?utm_medium=marketplace\u0026utm_source=hcanalytics)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\n\n1. Install the script in your help center theme.\n\n1. Go for a coffee ☕️ while some traffic is being captured.\n\n1. App is ready.\"\n\n**Support and Resources:**\n\n For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Help Center Analytics App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Ready to See the Difference? \n\n Stop guessing and start knowing. With Swifteq Analytics, you’ll uncover hidden insights, make data-driven improvements, and provide a Help Center experience your customers will rave about. \n\n [**👉 Try Help Center Analytics Today and take the guesswork out of managing your Zendesk Help Center!**](https://www.swifteq.com/zendesk-help-center-analytics)\n\n**Data Privacy:** Help Center Analytics collects Help Center traffic data (e.g., page views, searches, device type, timestamps, article ID) when the analytics script is enabled. All user identifiers, including email addresses, are stored only as anonymized hashes, and no raw email addresses, names, or personal data are stored on our servers. If Integrated Analytics is enabled, the app reads and stores limited non-sensitive Zendesk ticket fields (e.g., Ticket ID, User ID, anonymized email hash) to calculate metrics such as the Self Service Score. No personal data from tickets or users is stored. For more details, visit https://swifteq.com/data-zendesk-apps\n\n ![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Help+Center+Analytics.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for an account at [swifteq.com/zendesk-help-center-analytics](https://www.swifteq.com/zendesk-help-center-analytics?utm_medium=marketplace\u0026utm_source=hcanalytics)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to read your kb articles only.\n\n1. Install the script in your help center theme.\n\n1. Go for a coffee ☕️ while some traffic is being captured.\n\n1. App is ready.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://847359.apps.zdusercontent.com/847359/assets/1772179332-ae0c7f0b1b67c02f45c2dc4e15a3a638/logo-small.png","large_icon":"https://847359.apps.zdusercontent.com/847359/assets/1772179332-ae0c7f0b1b67c02f45c2dc4e15a3a638/logo.png","screenshots":["https://847359.apps.zdusercontent.com/847359/assets/1772179332-ae0c7f0b1b67c02f45c2dc4e15a3a638/screenshot-0.png","https://847359.apps.zdusercontent.com/847359/assets/1772179332-ae0c7f0b1b67c02f45c2dc4e15a3a638/screenshot-1.png","https://847359.apps.zdusercontent.com/847359/assets/1772179332-ae0c7f0b1b67c02f45c2dc4e15a3a638/screenshot-2.png"],"installation_count":0},{"id":847883,"name":"Yext User History","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2108896,"app_id":847883,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-04T21:01:29Z","updated_at":"2022-08-04T21:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2108895,"app_id":847883,"name":"logsApiKey","kind":"text","required":true,"position":1,"created_at":"2022-08-04T21:01:29Z","updated_at":"2022-08-04T21:01:29Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2979,"entity_id":847883,"app_id":847883,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-04T21:01:30.000Z","updated_at":"2022-08-04T21:01:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-04T21:01:28Z","updated_at":"2025-04-04T00:08:52Z","terms_conditions_url":null,"app_organization":{"id":1082,"name":"Yext","email":"support@yext.com","website":"www.yext.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2022-08-18T18:14:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.yext.com/campaigns/zendesk"},"location_names":["ticket_sidebar"],"last_update_time":"2022-08-18T18:12:23Z","owner_id":269519,"author_name":"Yext","author_email":"support@yext.com","author_url":"https://help.yext.com/hc/en-us?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing\u0026mktg=app\u0026utm_term=text","short_description":"Reveal the complete customer journey","long_description":"\u003cp\u003eThe Yext User History component reveals a requester’s journey through your Yext Search experiences, up until and after case creation. Arm your agents with this data so they can provide more relevant answers.\u003c/p\u003e\n\n\u003cp\u003eThe component displays all of the actions a customer has taken in Yext search. With this visibility your agents can both communicate more efficiently with customers, as well as identify gaps in documentation that haven’t effectively answered the customer’s questions.\u003c/p\u003e\n\n\u003cp\u003eThe app is dependent on configuring your portal to identify your visitors where possible. Be sure to follow the steps in our \u003ca href=\"https://hitchhikers.yext.com/guides/integrating-zendesk/\"\u003eintegration guide\u003c/a\u003e to configure your portal and get Yext User History up and running in no time!\u003c/p\u003e\n\n\u003cp\u003eThe Yext User History widget is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial \u003ca href=\"https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text\"\u003ehere\u003c/a\u003e and get started building your Search experience!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor Zendesk users with an Answers experience, follow the guide for \u003ca href=\"https://hitchhikers.yext.com/guides/integrating-zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=Integrations\u0026utm_content=listing+\u0026mktg=app\u0026utm_term=text\"\u003eIntegrating Zendesk\u003c/a\u003e on our Hitchhikers site.\u003c/p\u003e\n\n\u003cp\u003eThe Yext User History app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial \u003ca href=\"https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text\"\u003ehere\u003c/a\u003e and get started building your Answers experience!\u003c/p\u003e\n","raw_long_description":"The Yext User History component reveals a requester’s journey through your Yext Search experiences, up until and after case creation. Arm your agents with this data so they can provide more relevant answers.\n\nThe component displays all of the actions a customer has taken in Yext search. With this visibility your agents can both communicate more efficiently with customers, as well as identify gaps in documentation that haven’t effectively answered the customer’s questions.\n\nThe app is dependent on configuring your portal to identify your visitors where possible. Be sure to follow the steps in our [integration guide](https://hitchhikers.yext.com/guides/integrating-zendesk/) to configure your portal and get Yext User History up and running in no time!\n\nThe Yext User History widget is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial [here](https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text) and get started building your Search experience!","raw_installation_instructions":"For Zendesk users with an Answers experience, follow the guide for [Integrating Zendesk](https://hitchhikers.yext.com/guides/integrating-zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=Integrations\u0026utm_content=listing+\u0026mktg=app\u0026utm_term=text) on our Hitchhikers site.\n\nThe Yext User History app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial [here](https://www.yext.com/try/zendesk/?utm_source=Zendesk\u0026utm_medium=Partner\u0026utm_campaign=integrations\u0026utm_content=listing%20\u0026mktg=app\u0026utm_term=text) and get started building your Answers experience!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://847883.apps.zdusercontent.com/847883/assets/1660789620-409a60fd4b82cc094c88d139ea9faebc/logo-small.png","large_icon":"https://847883.apps.zdusercontent.com/847883/assets/1660789620-409a60fd4b82cc094c88d139ea9faebc/logo.png","screenshots":["https://847883.apps.zdusercontent.com/847883/assets/1660789620-409a60fd4b82cc094c88d139ea9faebc/screenshot-0.png","https://847883.apps.zdusercontent.com/847883/assets/1660789620-409a60fd4b82cc094c88d139ea9faebc/screenshot-1.png","https://847883.apps.zdusercontent.com/847883/assets/1660789620-409a60fd4b82cc094c88d139ea9faebc/screenshot-2.png"],"installation_count":1},{"id":848031,"name":"SimPRO by SyncEzy","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2109703,"app_id":848031,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-05T08:16:15Z","updated_at":"2022-08-05T08:16:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109694,"app_id":848031,"name":"Admin Email","kind":"text","required":true,"position":1,"created_at":"2022-08-05T08:16:13Z","updated_at":"2022-08-05T08:16:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109695,"app_id":848031,"name":"Default Site Id","kind":"text","required":true,"position":2,"created_at":"2022-08-05T08:16:14Z","updated_at":"2022-08-05T08:16:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2136342,"app_id":848031,"name":"subdomain","kind":"text","required":true,"position":3,"created_at":"2022-08-31T17:38:03Z","updated_at":"2022-08-31T17:38:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109697,"app_id":848031,"name":"Multi-Company","kind":"text","required":true,"position":4,"created_at":"2022-08-05T08:16:14Z","updated_at":"2022-08-05T08:16:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109698,"app_id":848031,"name":"SimPRO Companies","kind":"text","required":true,"position":5,"created_at":"2022-08-05T08:16:14Z","updated_at":"2022-08-05T08:16:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2136343,"app_id":848031,"name":"simproaccesstoken","kind":"text","required":false,"position":6,"created_at":"2022-08-31T17:38:03Z","updated_at":"2022-08-31T17:38:03Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2109700,"app_id":848031,"name":"Default Customer Type","kind":"text","required":true,"position":7,"created_at":"2022-08-05T08:16:15Z","updated_at":"2022-08-05T08:16:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109701,"app_id":848031,"name":"Default Project Type","kind":"text","required":true,"position":8,"created_at":"2022-08-05T08:16:15Z","updated_at":"2022-08-05T08:16:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2229410,"app_id":848031,"name":"Create Customer in simPRO if email not found","kind":"checkbox","required":false,"position":9,"created_at":"2022-11-07T17:29:28Z","updated_at":"2022-11-07T17:29:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2229411,"app_id":848031,"name":"Default Customer Id","kind":"text","required":true,"position":10,"created_at":"2022-11-07T17:29:28Z","updated_at":"2022-11-07T17:29:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2109702,"app_id":848031,"name":"Description","kind":"multiline","required":false,"position":11,"created_at":"2022-08-05T08:16:15Z","updated_at":"2022-11-07T17:29:28Z","default_value":"Demo Setting :-                                                        Default simPRO Site ID: 2405,3269                                            simPRO Domain Prefix: ___________.simprosuite.com                                           Multi Company-[Yes/No]                                            Multicompany (ID - Names) exp [2 - Sydney, 3 - Melbourne]=\u003e6 - Zoho SimPRO, 13 - Zoho Dev                                            SimPRO API Key -\u003esimPRO-\u003eSetup-\u003eAPI-\u003eApplication xxxxyyyy123xxxyyy                                                    Default Customer Type [Companies/Individuals]                                        Default Project Type [Service/Project]                                        Default Customer Id=\u003e4182,4246","secure":false,"scopes":null,"options":null}],"plans":[{"id":2996,"entity_id":848031,"app_id":848031,"amount":6900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LTLebFgV976G9QspBWf9JCq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BIXD1FgV976G9Qs","cost_id":1001,"cost_type":"CostStripe","active":true,"created_at":"2022-08-05T08:16:18.000Z","updated_at":"2022-08-05T08:16:18.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-08-05T08:16:13Z","updated_at":"2025-04-04T00:08:52Z","terms_conditions_url":"https://syncezy.com/privacy","app_organization":{"id":5435,"name":"SyncEzy","email":"support@syncezy.com","website":"https://syncezy.com/","country_code":"AU","stripe_account_id":"acct_1BIXD1FgV976G9Qs","state":null},"locations":[3],"date_published":"2022-09-06T17:53:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://syncezy.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-12-29T18:10:53Z","owner_id":269519,"author_name":"Syncezy","author_email":"support@syncezy.com","author_url":"https://syncezy.com","short_description":"Send Quotes and Jobs to simPRO.","long_description":"\u003cp\u003eSimPRO is a very popular field service management application. SimPRO has the ability to manage customers, generate quotations, manage jobs, save customer\u0026#39;s site info and more. \u003c/p\u003e\n\n\u003cp\u003eThis app is used to send ticket information from your Zendesk account to simPRO quickly - to Quotes or Jobs.\u003c/p\u003e\n\n\u003cp\u003eCustomers are searched using the email in the Zendesk ticket on the Customers module in simPRO. \u003c/p\u003e\n\n\u003cp\u003eThe app will also check for sites linked to the customer. If the site is not found, a default site will be linked in the Quote or Job. \u003c/p\u003e\n\n\u003cp\u003eIf the customer email is not found in simPRO customer module, then the app will create a new customer in simPRO. \u003c/p\u003e\n\n\u003cp\u003eThe information carried over to simPRO includes-customer information, site information , Zendesk ticket ID, ticket information as description. \u003c/p\u003e\n\n\u003cp\u003eThe app will also link new or existing Quote or Job numbers in Zendesk. The Zendesk ticket URL and ID will appear in the Activity Timeline of the Quote or Job. \u003c/p\u003e\n\n\u003cp\u003eSign up for a 15-day free trial and integrate Zendesk with your SimPRO account.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from the Zendesk Marketplace. \u003c/p\u003e\n\n\u003cp\u003eYou will need to setup some settings from SimPRO. A detailed guide can be found here: https://help.syncezy.com/portal/en/kb/articles/zendesk-simpro-installation-overview-guide\u003c/p\u003e\n","raw_long_description":"SimPRO is a very popular field service management application. SimPRO has the ability to manage customers, generate quotations, manage jobs, save customer's site info and more. \n\nThis app is used to send ticket information from your Zendesk account to simPRO quickly - to Quotes or Jobs.\n\n Customers are searched using the email in the Zendesk ticket on the Customers module in simPRO. \n\n The app will also check for sites linked to the customer. If the site is not found, a default site will be linked in the Quote or Job. \n\n If the customer email is not found in simPRO customer module, then the app will create a new customer in simPRO. \n\n The information carried over to simPRO includes-customer information, site information , Zendesk ticket ID, ticket information as description. \n\n The app will also link new or existing Quote or Job numbers in Zendesk. The Zendesk ticket URL and ID will appear in the Activity Timeline of the Quote or Job. \n\n Sign up for a 15-day free trial and integrate Zendesk with your SimPRO account.","raw_installation_instructions":"Install the app from the Zendesk Marketplace. \n\n You will need to setup some settings from SimPRO. A detailed guide can be found here: https://help.syncezy.com/portal/en/kb/articles/zendesk-simpro-installation-overview-guide","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://848031.apps.zdusercontent.com/848031/assets/1672297670-edcc7b2dfaf351d9cf9613fcc16f082b/logo-small.png","large_icon":"https://848031.apps.zdusercontent.com/848031/assets/1672297670-edcc7b2dfaf351d9cf9613fcc16f082b/logo.png","screenshots":["https://848031.apps.zdusercontent.com/848031/assets/1672297670-edcc7b2dfaf351d9cf9613fcc16f082b/screenshot-0.png","https://848031.apps.zdusercontent.com/848031/assets/1672297670-edcc7b2dfaf351d9cf9613fcc16f082b/screenshot-1.png","https://848031.apps.zdusercontent.com/848031/assets/1672297670-edcc7b2dfaf351d9cf9613fcc16f082b/screenshot-2.png"],"installation_count":0},{"id":848096,"name":"Hark","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2109888,"app_id":848096,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-05T11:40:18Z","updated_at":"2022-08-05T11:40:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3328471,"app_id":848096,"name":"apiToken","kind":"text","required":false,"position":1,"created_at":"2025-09-09T16:38:17Z","updated_at":"2026-04-07T22:12:36Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":2999,"entity_id":848096,"app_id":848096,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-05T11:40:20.000Z","updated_at":"2022-08-05T11:40:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-05T11:40:17Z","updated_at":"2026-04-07T22:12:36Z","terms_conditions_url":null,"app_organization":{"id":5442,"name":"Hark Technologies","email":"fran@sendhark.com","website":"https://sendhark.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-10-03T17:40:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sendhark.com/zd-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-07T22:12:30Z","owner_id":269519,"author_name":"Hark Technologies","author_email":"contact@sendhark.com","author_url":"https://www.sendhark.com","short_description":"Hark enhances customer experience while increasing agent efficiency.","long_description":"\u003cp\u003eHark prompts your customers to get in touch using asynchronous video so they can show you what they need help with from their point of view.\u003c/p\u003e\n\n\u003cp\u003eWe package up their submission into the \u0026quot;perfect ticket\u0026quot; which includes contact details, sentiment, and preferred contact method and submit it to your Zendesk via API.\u003c/p\u003e\n\n\u003ch3\u003eHow much effort is required for implementation?\u003c/h3\u003e\n\n\u003cp\u003eSimply download Hark for free through the Zendesk marketplace and Hark will follow up with code that you can place on your website, in your chatbot flow, or even on order confirmation emails.\u003c/p\u003e\n\n\u003cp\u003eWant to learn more? Reach out here! \u003ca href=\"https://www.sendhark.com/contact\"\u003ehttps://www.sendhark.com/contact\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow does Hark work on Zendesk?\u003c/h3\u003e\n\n\u003cp\u003eHark will become your preferred channel of communication as cost per ticket will go down and one-touch resolution will go up! We help your agents process more effectively by providing everything they need up front to thoughtfully solve tickets and help customers in the most effective way.\u003c/p\u003e\n\n\u003cp\u003eHark integrates directly into Zendesk and no training is required!\u003c/p\u003e\n\n\u003ch3\u003eData Access and Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and processes the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e Ticket IDs, ticket tags, external IDs, and your Zendesk instance URL to identify and retrieve Hark submissions associated with support tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Usage:\u003c/strong\u003e The app retrieves customer video/audio recordings and attachments submitted through Hark from our secure servers and displays them within your Zendesk ticket interface for agent review. This enables your support team to view customer submissions directly in their workflow.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e No data is stored locally by this app. Data is retrieved on-demand from Zendesk and Hark servers when agents view tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e For complete details on how Hark processes and protects your data, please review our privacy notice at \u003ca href=\"https://www.sendhark.com/legal/privacy-notice\"\u003ehttps://www.sendhark.com/legal/privacy-notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install Hark for free through the Zendesk marketplace and Hark will follow up with a token, and script that you can place on your website, in your chatbot flow, or even on order confirmation emails.\u003c/p\u003e\n\n\u003cp\u003eHark will also be automatically added to your support ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eIn the app settings page after installation, look for the authToken parameter.\u003c/p\u003e\n\n\u003cp\u003ePaste the token that will be provided by the Hark team, into the authToken field.\u003c/p\u003e\n\n\u003cp\u003eSave your changes.\u003c/p\u003e\n","raw_long_description":"Hark prompts your customers to get in touch using asynchronous video so they can show you what they need help with from their point of view.\n\nWe package up their submission into the \"perfect ticket\" which includes contact details, sentiment, and preferred contact method and submit it to your Zendesk via API.\n\n### How much effort is required for implementation?\n\nSimply download Hark for free through the Zendesk marketplace and Hark will follow up with code that you can place on your website, in your chatbot flow, or even on order confirmation emails.\n\nWant to learn more? Reach out here! [https://www.sendhark.com/contact](https://www.sendhark.com/contact)\n\n### How does Hark work on Zendesk?\n\nHark will become your preferred channel of communication as cost per ticket will go down and one-touch resolution will go up! We help your agents process more effectively by providing everything they need up front to thoughtfully solve tickets and help customers in the most effective way.\n\nHark integrates directly into Zendesk and no training is required!\n\n### Data Access and Privacy\n\nThis app accesses and processes the following data from your Zendesk account:\n\n**Data Accessed:** Ticket IDs, ticket tags, external IDs, and your Zendesk instance URL to identify and retrieve Hark submissions associated with support tickets.\n\n**Data Usage:** The app retrieves customer video/audio recordings and attachments submitted through Hark from our secure servers and displays them within your Zendesk ticket interface for agent review. This enables your support team to view customer submissions directly in their workflow.\n\n**Data Storage:** No data is stored locally by this app. Data is retrieved on-demand from Zendesk and Hark servers when agents view tickets.\n\n**Privacy Policy:** For complete details on how Hark processes and protects your data, please review our privacy notice at [https://www.sendhark.com/legal/privacy-notice](https://www.sendhark.com/legal/privacy-notice).","raw_installation_instructions":"Simply install Hark for free through the Zendesk marketplace and Hark will follow up with a token, and script that you can place on your website, in your chatbot flow, or even on order confirmation emails.\n\nHark will also be automatically added to your support ticket sidebar.\n\nIn the app settings page after installation, look for the authToken parameter.\n\nPaste the token that will be provided by the Hark team, into the authToken field.\n\nSave your changes.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://848096.apps.zdusercontent.com/848096/assets/1774267779-ad4b12e720206dacdb818a50d587cc81/logo-small.png","large_icon":"https://848096.apps.zdusercontent.com/848096/assets/1774267779-ad4b12e720206dacdb818a50d587cc81/logo.png","screenshots":["https://848096.apps.zdusercontent.com/848096/assets/1774267779-ad4b12e720206dacdb818a50d587cc81/screenshot-0.png","https://848096.apps.zdusercontent.com/848096/assets/1774267779-ad4b12e720206dacdb818a50d587cc81/screenshot-1.png","https://848096.apps.zdusercontent.com/848096/assets/1774267779-ad4b12e720206dacdb818a50d587cc81/screenshot-2.png"],"installation_count":13},{"id":849231,"name":"Stylo Assist","state":"published","version":"3.6.2","framework_version":"2.0","parameters":[{"id":2117720,"app_id":849231,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-09T23:47:53Z","updated_at":"2022-08-09T23:47:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2961788,"app_id":849231,"name":"restrict_agent_nav_access","kind":"checkbox","required":false,"position":1,"created_at":"2024-06-19T16:54:31Z","updated_at":"2024-06-19T16:54:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3530905,"app_id":849231,"name":"platform_shared_secret","kind":"hidden","required":false,"position":2,"created_at":"2026-03-04T20:09:05Z","updated_at":"2026-03-04T20:09:05Z","default_value":"assist-platform-shared-secret","secure":true,"scopes":null,"options":null}],"plans":[{"id":3010,"entity_id":849231,"app_id":849231,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-09T23:47:55.000Z","updated_at":"2022-08-09T23:47:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":93,"average":5,"count":{"5":91,"4":2,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q82X6CKRSQ","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-09T23:47:52Z","updated_at":"2026-03-04T20:09:05Z","terms_conditions_url":"https://www.askstylo.com/terms-of-service","app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,2,3,10,1],"date_published":"2022-09-27T20:44:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.askstylo.com/pricing"},"location_names":["background","nav_bar","ticket_sidebar","ticket_editor","top_bar"],"last_update_time":"2026-03-04T20:09:01Z","owner_id":269519,"author_name":"Stylo","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"Empower your agents. Automate the repetitive.","long_description":"\u003cp\u003e\u003cimg src=\"https://tinyurl.com/2n944pex\" alt=\"Stylo AI Assistant\"\u003e  \u003c/p\u003e\n\n\u003ch1\u003eTry the Copilot trusted by 200+ Zendesk Customers\u003c/h1\u003e\n\n\u003cp\u003eStart your free 14‑day trial today — no credit card required!  \u003c/p\u003e\n\n\u003ch3\u003eWhat Can Stylo Assist Do?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSmart Reply Drafts:\u003c/strong\u003e Generate replies based on your Knowledge Base content, or provide a simple input and Stylo will turn it into a complete, polished response.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInfo Gathering:\u003c/strong\u003e Surface relevant articles, past tickets, and macros to help agents efficiently solve customer inquiries.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket Summaries:\u003c/strong\u003e Quickly grasp lengthy issues at a glance.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsistent Tone Management:\u003c/strong\u003e Ensure responses match your brand voice, follow custom rules, and align with your communication preferences.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal‑Time Translations:\u003c/strong\u003e Communicate effortlessly with translation for incoming and outgoing messages in any language.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eE‑Commerce Integrations:\u003c/strong\u003e Pull in customer order details from Shopify and other platforms.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto‑Resolve Follow‑ups:\u003c/strong\u003e Automatically close tickets that were re‑opened by a “thank you” when nothing further is needed. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStylo Workflows: AI‑Powered Replies for Any Scenario\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://tinyurl.com/5n93f86a\" alt=\"Stylo Workflows\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eBuild dynamic templates that match the moment — whether that\u0026#39;s automating public replies, suggesting AI‑generated drafts, posting internal notes, or giving agents the flexibility to choose the workflow that fits.  \u003c/p\u003e\n\n\u003cp\u003eUse any combination of fixed text, AI prompts, conditional logic, and Zendesk placeholders. Stylo Workflows are flexible enough to handle repetitive questions, policy nuances, and even edge cases with confidence.  \u003c/p\u003e\n\n\u003cp\u003eWorkflows can be shared with all agents, limited to specific groups, or kept personal — giving every team the setup that suits their style.  \u003c/p\u003e\n\n\u003cp\u003eThey reduce friction at every step, so your team can move faster and focus on what matters most. \u003c/p\u003e\n\n\u003ch3\u003eStylo Analytics\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://tinyurl.com/bdhv5n2p\" alt=\"Stylo Analytics\"\u003e \u003c/p\u003e\n\n\u003cp\u003eGet deep visibility into how your team is using Stylo Assist.  \u003c/p\u003e\n\n\u003cp\u003eTrack usage by ticket and by agent, monitor paste rates, and measure how many tickets are being automatically resolved.  \u003c/p\u003e\n\n\u003cp\u003eMeasure adoption across your team, surface patterns in agent feedback, and understand how Stylo Assist is transforming day‑to‑day support operations.  \u003c/p\u003e\n\n\u003cp\u003eWith clear trends and exportable data, it’s easy to share insights, spot opportunities, and prove impact across the org.  \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.askstylo.com\"\u003easkstylo.com\u003c/a\u003e or contact us with questions.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/apps\"\u003e\u003cimg src=\"https://tinyurl.com/4u5re39y\" alt=\"Stylo App Suite\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://tinyurl.com/22yrdwpt\" alt=\"Trusted by Customers\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://askstylo.com/privacy-policy\" alt=\"Privacy Policy\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install\u003c/h3\u003e\n\n\u003cp\u003eAfter clicking \u0026#39;Install\u0026#39; above, you\u0026#39;ll be guided through a quick onboarding process (we promise, it\u0026#39;s less than 3 minutes!), where we\u0026#39;ll introduce you to Stylo and have you review our terms and conditions. You\u0026#39;ll also need to grant Stylo API access to enable sentiment analysis and reporting features.   \u003c/p\u003e\n\n\u003ch3\u003eHow does it work?\u003c/h3\u003e\n\n\u003cp\u003eStylo is a pre-trained AI that reads and understands every customer interaction to identify problems and their answers. With the power of foundational and proprietary machine-learning models we generate responses to dramatically reduce the time spent on tickets.  \u003c/p\u003e\n\n\u003ch3\u003eHow long does setup take?\u003c/h3\u003e\n\n\u003cp\u003eStylo comes pre-trained so there\u0026#39;s no need for any additional training or adjustments. It works out of the box and adapts to your business on its own. The moment you install our app, Stylo starts analyzing your tickets, providing immediate feedback on how your customers feel, when those feelings start to change, and what they are talking about. Stylo works seamlessly for any business type - B2B, B2C, E-commerce, Education, and more.  \u003c/p\u003e\n\n\u003ch3\u003eIs my ticket data secure?\u003c/h3\u003e\n\n\u003cp\u003eYour data security is our top priority, and we\u0026#39;ve designed our ChatGPT integration to keep your ticket data safe and sound. With our founders\u0026#39; deep cybersecurity backgrounds, we take protecting customer information seriously and have the expertise to back it up. See more about our comprehensive security program \u003ca href=\"https://www.askstylo.com/security\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch3\u003eHow much does this cost?\u003c/h3\u003e\n\n\u003cp\u003eBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at \u003ca href=\"https://www.askstylo.com/pricing\"\u003easkstylo.com/pricing\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"www.askstylo.com\"\u003ehttps://www.askstylo.com\u003c/a\u003e and reach out to us with any questions!  \u003c/p\u003e\n","raw_long_description":"![Stylo AI Assistant](https://tinyurl.com/2n944pex)  \n\n# Try the Copilot trusted by 200+ Zendesk Customers  \n\nStart your free 14‑day trial today — no credit card required!  \n\n### What Can Stylo Assist Do?  \n\n- **Smart Reply Drafts:** Generate replies based on your Knowledge Base content, or provide a simple input and Stylo will turn it into a complete, polished response.  \n\n- **Info Gathering:** Surface relevant articles, past tickets, and macros to help agents efficiently solve customer inquiries.  \n\n- **Ticket Summaries:** Quickly grasp lengthy issues at a glance.  \n\n- **Consistent Tone Management:** Ensure responses match your brand voice, follow custom rules, and align with your communication preferences.  \n\n- **Real‑Time Translations:** Communicate effortlessly with translation for incoming and outgoing messages in any language.  \n\n- **E‑Commerce Integrations:** Pull in customer order details from Shopify and other platforms.  \n\n- **Auto‑Resolve Follow‑ups:** Automatically close tickets that were re‑opened by a “thank you” when nothing further is needed. \n\n### Stylo Workflows: AI‑Powered Replies for Any Scenario \n\n![Stylo Workflows](https://tinyurl.com/5n93f86a)  \n\nBuild dynamic templates that match the moment — whether that's automating public replies, suggesting AI‑generated drafts, posting internal notes, or giving agents the flexibility to choose the workflow that fits.  \n\nUse any combination of fixed text, AI prompts, conditional logic, and Zendesk placeholders. Stylo Workflows are flexible enough to handle repetitive questions, policy nuances, and even edge cases with confidence.  \n\nWorkflows can be shared with all agents, limited to specific groups, or kept personal — giving every team the setup that suits their style.  \n\nThey reduce friction at every step, so your team can move faster and focus on what matters most. \n\n### Stylo Analytics \n\n ![Stylo Analytics](https://tinyurl.com/bdhv5n2p) \n\nGet deep visibility into how your team is using Stylo Assist.  \n\nTrack usage by ticket and by agent, monitor paste rates, and measure how many tickets are being automatically resolved.  \n\nMeasure adoption across your team, surface patterns in agent feedback, and understand how Stylo Assist is transforming day‑to‑day support operations.  \n\nWith clear trends and exportable data, it’s easy to share insights, spot opportunities, and prove impact across the org.  \n\nLearn more at [askstylo.com](https://www.askstylo.com) or contact us with questions.  \n\n[![Stylo App Suite](https://tinyurl.com/4u5re39y)](https://askstylo.com/apps)  \n\n![Trusted by Customers](https://tinyurl.com/22yrdwpt) \n\n![Privacy Policy](https://askstylo.com/privacy-policy)","raw_installation_instructions":"### How to Install   \n\nAfter clicking 'Install' above, you'll be guided through a quick onboarding process (we promise, it's less than 3 minutes!), where we'll introduce you to Stylo and have you review our terms and conditions. You'll also need to grant Stylo API access to enable sentiment analysis and reporting features.   \n\n### How does it work?  \n\nStylo is a pre-trained AI that reads and understands every customer interaction to identify problems and their answers. With the power of foundational and proprietary machine-learning models we generate responses to dramatically reduce the time spent on tickets.  \n\n### How long does setup take?  \n\nStylo comes pre-trained so there's no need for any additional training or adjustments. It works out of the box and adapts to your business on its own. The moment you install our app, Stylo starts analyzing your tickets, providing immediate feedback on how your customers feel, when those feelings start to change, and what they are talking about. Stylo works seamlessly for any business type - B2B, B2C, E-commerce, Education, and more.  \n\n### Is my ticket data secure?  \n\nYour data security is our top priority, and we've designed our ChatGPT integration to keep your ticket data safe and sound. With our founders' deep cybersecurity backgrounds, we take protecting customer information seriously and have the expertise to back it up. See more about our comprehensive security program [here](https://www.askstylo.com/security). \n\n### How much does this cost?  \n\nBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at [askstylo.com/pricing](https://www.askstylo.com/pricing). \n\nLearn more at [https://www.askstylo.com](www.askstylo.com) and reach out to us with any questions!  \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://849231.apps.zdusercontent.com/849231/assets/1772654332-1fa955fbf680183c142de94a60e189fe/logo-small.png","large_icon":"https://849231.apps.zdusercontent.com/849231/assets/1772654332-1fa955fbf680183c142de94a60e189fe/logo.png","screenshots":["https://849231.apps.zdusercontent.com/849231/assets/1772654332-1fa955fbf680183c142de94a60e189fe/screenshot-0.png","https://849231.apps.zdusercontent.com/849231/assets/1772654332-1fa955fbf680183c142de94a60e189fe/screenshot-1.png","https://849231.apps.zdusercontent.com/849231/assets/1772654332-1fa955fbf680183c142de94a60e189fe/screenshot-2.png"],"installation_count":287},{"id":849563,"name":"WhatsApp Connector by Respira","state":"published","version":"3.3.1","framework_version":"2.0","parameters":[{"id":2118806,"app_id":849563,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-10T22:00:36Z","updated_at":"2022-08-10T22:00:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3021,"entity_id":849563,"app_id":849563,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-10T22:00:38.000Z","updated_at":"2022-08-10T22:00:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":21,"average":5,"count":{"5":19,"3":2,"1":0,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-10T22:00:35Z","updated_at":"2026-06-16T21:55:27Z","terms_conditions_url":null,"app_organization":{"id":4603,"name":"Respira Internet","email":"cesar@respirainternet.com","website":"https://respirainternet.com","country_code":"ES","stripe_account_id":null,"state":null},"locations":[2,1,3,5,25,15,18,16],"date_published":"2022-11-08T17:05:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://wcr.es/en/pricing/"},"location_names":["nav_bar","top_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-06-16T21:55:16Z","owner_id":269519,"author_name":"Respira Internet","author_email":"info@respirainternet.com","author_url":"https://wcr.es","short_description":"Send, automate and track proactive WhatsApp messages","long_description":"\u003cblockquote\u003e\n\u003cp\u003eYou need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eThis enterprise class app:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSends \u003cstrong\u003eimmediate and scheduled\u003c/strong\u003e WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotifies you instantly\u003c/strong\u003e if your message does not reach the recipient.\u003c/li\u003e\n\u003cli\u003eSupports \u003cstrong\u003emultiple phone lines\u003c/strong\u003e and users.\u003c/li\u003e\n\u003cli\u003eSends \u003cstrong\u003ebulk WhatsApp messages\u003c/strong\u003e using Excel and .csv files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSolves the Facebook 24h response limit\u003c/strong\u003e issue.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrates seamlessly\u003c/strong\u003e with Zendesk Support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSee how it works:\u003c/h2\u003e\n\n\u003ch4\u003eTicket sidebar app\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://wcr.es/video/black_friday_sidebar_wcr.mp4\"\u003e\u003cimg src=\"https://wcr.es/video/covers/sidebar_preview.png\" alt=\"Sending WhatsApp by using the sidebar app\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eBulk messages from file\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://wcr.es/video/SendingWhatsappByUploadingExcelFiles2.mp4\"\u003e\u003cimg src=\"https://wcr.es/video/covers/excel_preview.png\" alt=\"Sending WhatsApp by uploading Excel files\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eAdd WhatsApp Proactive Messaging into your workflows\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStart WhatsApp conversations\u003c/strong\u003e, track them, and act automatically on customer´s responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAvoid the 24h response limit\u003c/strong\u003e from Facebook.\u003c/li\u003e\n\u003cli\u003eSend messages with \u003cstrong\u003evideos, documents, images, action buttons\u003c/strong\u003e, etc.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd Proactive WhatsApp messages\u003c/strong\u003e to new or existing conversations and to \u003cstrong\u003edifferent recipients\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSend messages programmatically \u003cstrong\u003eusing our \u003ca href=\"https://wcr.es/developer\"\u003eAPI\u003c/a\u003e\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable macros, triggers and automations\u003c/strong\u003e to send WhatsApp messages.\u003c/li\u003e\n\u003cli\u003eSend \u003cstrong\u003eBulk WhatsApp messages\u003c/strong\u003e from excel or csv files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSchedule\u003c/strong\u003e deliveries and \u003cstrong\u003emanage WhatsApp templates\u003c/strong\u003e without accessing the WhatsApp administrator.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAll \u003cstrong\u003ewith zero coding\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003eTrack your conversations and add automatic flows\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor messaging activity\u003c/strong\u003e using Zendesk Support Views and Zendesk Explore Reports.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGet notified instantly\u003c/strong\u003e if a message cannot be delivered.\u003c/li\u003e\n\u003cli\u003eGet \u003cstrong\u003etickets updated\u003c/strong\u003e with internal notes and tags about delivery results.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate the ticket automatically\u003c/strong\u003e when your customer responds in a certain way.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eExtensive documentation\u003c/h2\u003e\n\n\u003cp\u003eVisit our \u003ca href=\"https://whatsappconnector.zendesk.com/hc/en-gb\"\u003ehelp center\u003c/a\u003e and \u003ca href=\"https://wcr.es/en\"\u003eour website\u003c/a\u003e for more information on installation, use cases, error management, and more.\u003c/p\u003e\n\n\u003ch2\u003eData management\u003c/h2\u003e\n\n\u003cp\u003eAt Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in \u003ca href=\"https://wcr.es\"\u003eour website\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003ch4\u003eData Collection and Usage\u003c/h4\u003e\n\n\u003cp\u003eThis app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer phone number\u003c/li\u003e\n\u003cli\u003eCustomer name (if available in the Zendesk ticket)\u003c/li\u003e\n\u003cli\u003eCustomer email (if entered in excel and csv files)\u003c/li\u003e\n\u003cli\u003eMessage parameters entered by the Zendesk agent\u003c/li\u003e\n\u003cli\u003eTicket identifier and related metadata\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePurpose of Data Processing\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSending WhatsApp messages to customers from within Zendesk\u003c/li\u003e\n\u003cli\u003eAssociating sent messages with the relevant Zendesk ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eThird-Party Data Sharing\u003c/h4\u003e\n\n\u003cp\u003eThe application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies.\u003c/p\u003e\n\n\u003ch4\u003eData Storage\u003c/h4\u003e\n\n\u003cp\u003ePersonal data is stored in a dedicated server in Spain (EU) for 90 days.\u003c/p\u003e\n\n\u003ch4\u003eData Security\u003c/h4\u003e\n\n\u003cp\u003eAll communications are transmitted over secure HTTPS connections.\u003c/p\u003e\n\n\u003ch4\u003eUser Control\u003c/h4\u003e\n\n\u003cp\u003eAgents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator.\u003c/p\u003e\n\n\u003ch5\u003eDeveloped by \u003ca href=\"https://respirainternet.com/en/home\"\u003eRespira Internet\u003c/a\u003e.\u003c/h5\u003e\n","installation_instructions":"\u003cp\u003eIn order to install this app, you need to:\u003cbr\u003e\n* Visit the \u003ca href=\"https://www.zendesk.es/marketplace/apps/?query=respira\"\u003eZendesk Marketplace\u003c/a\u003e, \u003cbr\u003e\n* Look for our app, WhatsApp Connector by Respira. You can search for \u0026quot;Respira\u0026quot; \u003cbr\u003e\n* Click install\u003c/p\u003e\n\n\u003cp\u003eYou will see asked to enter a Connection API Key. If you install the App for the first time, leave it blank.\u003cbr\u003e\nIf everything goes well, you will find a new icon in the left bar of your Zendesk Workspace. \u003c/p\u003e\n\n\u003cp\u003eOnce you have done that, please follow the instructions \u003ca href=\"https://whatsappconnector.zendesk.com/hc/en-gb/articles/6700666583443-How-to-install-the-Whatsapp-Connector-by-Respira-in-Zendesk\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://respirainternet.com/en/contactus\"\u003eContact us\u003c/a\u003e if you need support.\u003c/p\u003e\n","raw_long_description":"\u003e You need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help.\n\n## This enterprise class app:\n* Sends **immediate and scheduled** WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace.\n* **Notifies you instantly** if your message does not reach the recipient.\n* Supports **multiple phone lines** and users.\n* Sends **bulk WhatsApp messages** using Excel and .csv files.\n* **Solves the Facebook 24h response limit** issue.\n* **Integrates seamlessly** with Zendesk Support.\n\n## See how it works:\n#### Ticket sidebar app\n[![Sending WhatsApp by using the sidebar app](https://wcr.es/video/covers/sidebar_preview.png)](https://wcr.es/video/black_friday_sidebar_wcr.mp4)\n#### Bulk messages from file\n[![Sending WhatsApp by uploading Excel files](https://wcr.es/video/covers/excel_preview.png)](https://wcr.es/video/SendingWhatsappByUploadingExcelFiles2.mp4)\n\n## Add WhatsApp Proactive Messaging into your workflows\n* **Start WhatsApp conversations**, track them, and act automatically on customer´s responses.\n* **Avoid the 24h response limit** from Facebook.\n* Send messages with **videos, documents, images, action buttons**, etc.\n* **Add Proactive WhatsApp messages** to new or existing conversations and to **different recipients**.\n* Send messages programmatically **using our [API](https://wcr.es/developer)**.\n* **Enable macros, triggers and automations** to send WhatsApp messages.\n* Send **Bulk WhatsApp messages** from excel or csv files.\n* **Schedule** deliveries and **manage WhatsApp templates** without accessing the WhatsApp administrator.\n\nAll **with zero coding**.\n\n## Track your conversations and add automatic flows\n* **Monitor messaging activity** using Zendesk Support Views and Zendesk Explore Reports.\n* **Get notified instantly** if a message cannot be delivered.\n* Get **tickets updated** with internal notes and tags about delivery results.\n* **Update the ticket automatically** when your customer responds in a certain way.\n\n## Extensive documentation\nVisit our [help center](https://whatsappconnector.zendesk.com/hc/en-gb) and [our website](https://wcr.es/en) for more information on installation, use cases, error management, and more.\n\n## Data management\nAt Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in [our website](https://wcr.es).\n\n## Data disclosure\n#### Data Collection and Usage\n\nThis app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents:\n\n- Customer phone number\n- Customer name (if available in the Zendesk ticket)\n- Customer email (if entered in excel and csv files)\n- Message parameters entered by the Zendesk agent\n- Ticket identifier and related metadata\n\n#### Purpose of Data Processing\n- Sending WhatsApp messages to customers from within Zendesk\n- Associating sent messages with the relevant Zendesk ticket\n\n#### Third-Party Data Sharing\n\nThe application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies.\n\n#### Data Storage\nPersonal data is stored in a dedicated server in Spain (EU) for 90 days.\n\n#### Data Security\nAll communications are transmitted over secure HTTPS connections.\n\n#### User Control\nAgents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator.\n\n##### Developed by [Respira Internet](https://respirainternet.com/en/home).","raw_installation_instructions":"In order to install this app, you need to:\n* Visit the [Zendesk Marketplace](https://www.zendesk.es/marketplace/apps/?query=respira), \n* Look for our app, WhatsApp Connector by Respira. You can search for \"Respira\" \n* Click install\n\nYou will see asked to enter a Connection API Key. If you install the App for the first time, leave it blank.\nIf everything goes well, you will find a new icon in the left bar of your Zendesk Workspace. \n\nOnce you have done that, please follow the instructions [here](https://whatsappconnector.zendesk.com/hc/en-gb/articles/6700666583443-How-to-install-the-Whatsapp-Connector-by-Respira-in-Zendesk). \n\n[Contact us](https://respirainternet.com/en/contactus) if you need support.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://849563.apps.zdusercontent.com/849563/assets/1780393799-a32af4366f6ad9f4cc3121c6bc5c2779/support/logo-small.png","large_icon":"https://849563.apps.zdusercontent.com/849563/assets/1780393799-a32af4366f6ad9f4cc3121c6bc5c2779/support/logo.png","screenshots":["https://849563.apps.zdusercontent.com/849563/assets/1780393799-a32af4366f6ad9f4cc3121c6bc5c2779/support/screenshot-0.png","https://849563.apps.zdusercontent.com/849563/assets/1780393799-a32af4366f6ad9f4cc3121c6bc5c2779/support/screenshot-1.png","https://849563.apps.zdusercontent.com/849563/assets/1780393799-a32af4366f6ad9f4cc3121c6bc5c2779/support/screenshot-2.png"],"installation_count":382},{"id":850653,"name":"incident.io","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2121804,"app_id":850653,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-15T17:28:38Z","updated_at":"2022-08-15T17:28:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2121803,"app_id":850653,"name":"token","kind":"text","required":false,"position":1,"created_at":"2022-08-15T17:28:38Z","updated_at":"2022-08-15T17:28:38Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3039,"entity_id":850653,"app_id":850653,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-15T17:28:40.000Z","updated_at":"2022-08-15T17:28:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-15T17:28:37Z","updated_at":"2026-02-24T06:37:43Z","terms_conditions_url":null,"app_organization":{"id":5447,"name":"incident.io","email":"help@incident.io","website":"https://incident.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-29T14:57:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://incident.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-24T06:37:41Z","owner_id":269519,"author_name":"incident-io","author_email":"shared-accounts@incident.io","author_url":"https://www.incident.io","short_description":"Give Support teams real-time incident visibility and consistent updates.","long_description":"\u003cp\u003e\u003cstrong\u003eincident.io helps support teams stay informed, aligned, and confident when incidents impact customers.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration brings real-time incident context directly into Zendesk, so agents always know what\u0026#39;s happening, without chasing updates from Engineering.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat you can do with incident.io in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eView live incident context inside Zendesk tickets:\u003c/strong\u003e Surface incident status, severity, and updates directly where agents work, so responses stay accurate and consistent.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeep customer communication aligned:\u003c/strong\u003e Ensure Support teams share the latest, approved messaging during incidents, reducing confusion and duplicate escalations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove coordination between Support and Engineering:\u003c/strong\u003e Link tickets to incidents so Engineering understands customer impact, while Support stays fully informed without switching tools or missing context.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce resolution time and internal noise:\u003c/strong\u003e Fewer Slack pings, fewer internal escalations, and faster, more confident responses to customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLearn from incidents after the fact:\u003c/strong\u003e Understand how incidents impacted customers and Support workload, helping teams improve processes over time.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; privacy:\u003c/strong\u003e To power this integration, incident.io accesses Zendesk ticket metadata (e.g., ticket ID, status, subject) and user identifiers to link tickets to incidents and display incident context in Zendesk. We store the minimum needed to maintain these links and do not sell Zendesk data. Read our privacy policy \u003ca href=\"https://incident.io/legal/privacy\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAdding Zendesk to incident.io is simple. Just log into your incident.io web app, go to \u003ca href=\"https://app.incident.io/settings/integrations\"\u003eSettings \u0026gt; Integrations\u003c/a\u003e and hit Connect next to Zendesk. Log into your Zendesk account to set up the sync between incident.io and Zendesk.\u003c/p\u003e\n","raw_long_description":"**incident.io helps support teams stay informed, aligned, and confident when incidents impact customers.**\n\nThis integration brings real-time incident context directly into Zendesk, so agents always know what's happening, without chasing updates from Engineering.\n\n**What you can do with incident.io in Zendesk**\n\n- **View live incident context inside Zendesk tickets:** Surface incident status, severity, and updates directly where agents work, so responses stay accurate and consistent.\n- **Keep customer communication aligned:** Ensure Support teams share the latest, approved messaging during incidents, reducing confusion and duplicate escalations.\n- **Improve coordination between Support and Engineering:** Link tickets to incidents so Engineering understands customer impact, while Support stays fully informed without switching tools or missing context.\n- **Reduce resolution time and internal noise:** Fewer Slack pings, fewer internal escalations, and faster, more confident responses to customers.\n- **Learn from incidents after the fact:** Understand how incidents impacted customers and Support workload, helping teams improve processes over time.\n\n**Data \u0026 privacy:** To power this integration, incident.io accesses Zendesk ticket metadata (e.g., ticket ID, status, subject) and user identifiers to link tickets to incidents and display incident context in Zendesk. We store the minimum needed to maintain these links and do not sell Zendesk data. Read our privacy policy [here](https://incident.io/legal/privacy).","raw_installation_instructions":"Adding Zendesk to incident.io is simple. Just log into your incident.io web app, go to [Settings \u003e Integrations](https://app.incident.io/settings/integrations) and hit Connect next to Zendesk. Log into your Zendesk account to set up the sync between incident.io and Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://850653.apps.zdusercontent.com/850653/assets/1770895339-3d11262e3afb9e71ee44cafa26f0c62f/logo-small.png","large_icon":"https://850653.apps.zdusercontent.com/850653/assets/1770895339-3d11262e3afb9e71ee44cafa26f0c62f/logo.png","screenshots":["https://850653.apps.zdusercontent.com/850653/assets/1770895339-3d11262e3afb9e71ee44cafa26f0c62f/screenshot-0.png","https://850653.apps.zdusercontent.com/850653/assets/1770895339-3d11262e3afb9e71ee44cafa26f0c62f/screenshot-1.png","https://850653.apps.zdusercontent.com/850653/assets/1770895339-3d11262e3afb9e71ee44cafa26f0c62f/screenshot-2.png"],"installation_count":172},{"id":851007,"name":"Tweet Preview","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2122939,"app_id":851007,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-16T17:25:58Z","updated_at":"2022-08-16T17:25:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3040,"entity_id":851007,"app_id":851007,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-16T17:26:00.000Z","updated_at":"2022-08-16T17:26:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-16T17:25:58Z","updated_at":"2026-01-03T00:26:06Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2022-08-26T16:48:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-03T00:26:03Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"View Tweet details directly in the ticket sidebar","long_description":"\u003cp\u003eX (formerly Twitter) is where conversations happen in real time and where customers can engage publicly with your brand.\u003c/p\u003e\n\n\u003cp\u003eThe Tweet Preview app extends Zendesk’s X integration by allowing agents to do more without leaving the Zendesk Agent Workspace. It helps agents better understand the context of X conversations and respond more efficiently.\u003c/p\u003e\n\n\u003ch3\u003eWith this app, agents can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee which post a reply refers to\u003c/li\u003e\n\u003cli\u003eView and play attached videos and audio files directly in Zendesk, without opening a new window\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThe app does not collect, store, or transmit any personal or customer data.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eX, TWEET, RETWEET, and the X or Twitter bird logos are trademarks of X Corp or its affiliates.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e — Click \u003cstrong\u003eInstall\u003c/strong\u003e in the Zendesk Marketplace and use the \u003cem\u003eNOCC\u003c/em\u003e coupon to install without a credit card.\u003c/p\u003e\n\n\u003ch3\u003eSee how the app works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen any ticket created from an X (formerly Twitter) mention. You can find these tickets by searching for the keyword \u003cem\u003evia:twitter\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eApps and integrations\u003c/strong\u003e icon in the right sidebar to open the apps panel. If you have multiple apps installed, you may need to scroll to find the app. The Tweet content will be displayed there.\u003c/li\u003e\n\u003cli\u003e\u003cem\u003e(Optional)\u003c/em\u003e You can change the order of your apps in \u003cstrong\u003eAdmin Center\u003c/strong\u003e → \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e → \u003cstrong\u003eReorder apps\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIf you are on the Zendesk Enterprise plan, you can create a \u003cstrong\u003eConditional Workspace\u003c/strong\u003e for X mentions so the app opens first in the right sidebar for X-related tickets.\u003c/h2\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist! \u003c/p\u003e\n","raw_long_description":"X (formerly Twitter) is where conversations happen in real time and where customers can engage publicly with your brand.\r\n\r\nThe Tweet Preview app extends Zendesk’s X integration by allowing agents to do more without leaving the Zendesk Agent Workspace. It helps agents better understand the context of X conversations and respond more efficiently.\r\n\r\n### With this app, agents can:\r\n\r\n- See which post a reply refers to\r\n- View and play attached videos and audio files directly in Zendesk, without opening a new window\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\nThe app does not collect, store, or transmit any personal or customer data.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---\r\n_X, TWEET, RETWEET, and the X or Twitter bird logos are trademarks of X Corp or its affiliates._","raw_installation_instructions":"**Install the app** — Click **Install** in the Zendesk Marketplace and use the *NOCC* coupon to install without a credit card.\r\n\r\n### See how the app works\r\n\r\n- Open any ticket created from an X (formerly Twitter) mention. You can find these tickets by searching for the keyword _via:twitter_.\r\n- Click the **Apps and integrations** icon in the right sidebar to open the apps panel. If you have multiple apps installed, you may need to scroll to find the app. The Tweet content will be displayed there.\r\n- *(Optional)* You can change the order of your apps in **Admin Center** → **Zendesk Support apps** → **Reorder apps**.\r\n\r\nIf you are on the Zendesk Enterprise plan, you can create a **Conditional Workspace** for X mentions so the app opens first in the right sidebar for X-related tickets.\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist! ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://851007.apps.zdusercontent.com/851007/assets/1766769099-de2385dca01905e5e16dc96bc3ca0d57/logo-small.png","large_icon":"https://851007.apps.zdusercontent.com/851007/assets/1766769099-de2385dca01905e5e16dc96bc3ca0d57/logo.png","screenshots":["https://851007.apps.zdusercontent.com/851007/assets/1766769099-de2385dca01905e5e16dc96bc3ca0d57/screenshot-0.png","https://851007.apps.zdusercontent.com/851007/assets/1766769099-de2385dca01905e5e16dc96bc3ca0d57/screenshot-1.png","https://851007.apps.zdusercontent.com/851007/assets/1766769099-de2385dca01905e5e16dc96bc3ca0d57/screenshot-2.png"],"installation_count":29},{"id":851223,"name":"TethrIt Now","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2123697,"app_id":851223,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-17T09:42:38Z","updated_at":"2022-08-17T09:42:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3042,"entity_id":851223,"app_id":851223,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-17T09:42:40.000Z","updated_at":"2022-08-17T09:42:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-17T09:42:37Z","updated_at":"2025-04-04T00:08:54Z","terms_conditions_url":null,"app_organization":{"id":5464,"name":"VizaLogix","email":"support@vizalogix.com","website":null,"country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-29T16:38:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vizalogix.com/tethr-it-now/pricing/."},"location_names":["ticket_sidebar"],"last_update_time":"2022-08-26T17:43:42Z","owner_id":269519,"author_name":"Vizalogix","author_email":"support@vizalogix.com","author_url":"https://www.vizalogix.com/","short_description":"TethrItNow is a realtime tech support.","long_description":"\u003ch2\u003eTethrIt Now\u003c/h2\u003e\n\n\u003cpre\u003e\u003ccode\u003eInstant Augmented Reality Video Calls. No App or Password Needed. Any Device.\n\nTethr It Now is a real-time, video-calling platform connecting experts and users to troubleshoot technical problems. Virtual support gives teams eyes and ears around the globe allowing companies to serve a global customer base seamlessly. Tethr It Now’s web-based platform requires no app, log-in, or meeting notice and supports iOS and Android devices. Simple architecture allows instant connection with no complications. Integrate Tethr It Now into current workflows including Salesforce, Genesys, Vuzix, Realwear, and CDK Global.\n### Features\n\n* AR Annotation and Live Pointer\n* Inbound Call Rolling and Skills Routing\n* Multi-Party Conference Calling\n* Call Recording\n* ERP, CRM, SDK, and API Integration\n* Optimized Streaming Quality\n* Take and Save Photos\n* Content and Media Sharing\n* Geolocation\n* Hands-Free Device Compatible\n* Customizable White Label Options\n\n### Tethr It Insights (Add-on Option)\nTethr It Insights captures and analyzes human conversations with your customers and employees for your company to continuously learn from past conversations.  Using Natural Language Processing, Insights creates patterns proven to lead to quicker efficiencies with operational processes, augmenting that data by understanding the contextual conversations between people will elevate insights into business processes and lead to greater loyalty with your brand.  Tethr It Insights enables customers to enhance augmented reality experiences, improve technical support network, organize your asset management hub, support users through self-service, standardize job workflows, and enhance capabilities and efficiency.\n\u003c/code\u003e\u003c/pre\u003e\n","installation_instructions":"\u003ch3\u003eTethrIt Now installation instruction\u003c/h3\u003e\n\n\u003cpre\u003e\u003ccode\u003eTethrit now integration will allow you to connect with your customer virtually. \n\n### Getting started\nTethrIt Now App will be automatically installed and configured when installing the Zendesk Support. You just need to send an email to [support@vizalogix.com](mailto:support@vizalogix.com) with the detail of your expert/support agent. So TethrIt team will verify it and activate your accounts on the TethrIt platform\n\n### How to use \n[Check out this video for the feature instruction and use](https://player.vimeo.com/video/553329697)\n\u003c/code\u003e\u003c/pre\u003e\n","raw_long_description":"## TethrIt Now\r\n\r\n    Instant Augmented Reality Video Calls. No App or Password Needed. Any Device.\r\n    \r\n    Tethr It Now is a real-time, video-calling platform connecting experts and users to troubleshoot technical problems. Virtual support gives teams eyes and ears around the globe allowing companies to serve a global customer base seamlessly. Tethr It Now’s web-based platform requires no app, log-in, or meeting notice and supports iOS and Android devices. Simple architecture allows instant connection with no complications. Integrate Tethr It Now into current workflows including Salesforce, Genesys, Vuzix, Realwear, and CDK Global.\r\n    ### Features\r\n    \r\n    * AR Annotation and Live Pointer\r\n    * Inbound Call Rolling and Skills Routing\r\n    * Multi-Party Conference Calling\r\n    * Call Recording\r\n    * ERP, CRM, SDK, and API Integration\r\n    * Optimized Streaming Quality\r\n    * Take and Save Photos\r\n    * Content and Media Sharing\r\n    * Geolocation\r\n    * Hands-Free Device Compatible\r\n    * Customizable White Label Options\r\n    \r\n    ### Tethr It Insights (Add-on Option)\r\n    Tethr It Insights captures and analyzes human conversations with your customers and employees for your company to continuously learn from past conversations.  Using Natural Language Processing, Insights creates patterns proven to lead to quicker efficiencies with operational processes, augmenting that data by understanding the contextual conversations between people will elevate insights into business processes and lead to greater loyalty with your brand.  Tethr It Insights enables customers to enhance augmented reality experiences, improve technical support network, organize your asset management hub, support users through self-service, standardize job workflows, and enhance capabilities and efficiency.","raw_installation_instructions":"### TethrIt Now installation instruction\r\n\r\n    Tethrit now integration will allow you to connect with your customer virtually. \r\n    \r\n    ### Getting started\r\n    TethrIt Now App will be automatically installed and configured when installing the Zendesk Support. You just need to send an email to [support@vizalogix.com](mailto:support@vizalogix.com) with the detail of your expert/support agent. So TethrIt team will verify it and activate your accounts on the TethrIt platform\r\n    \r\n    ### How to use \r\n    [Check out this video for the feature instruction and use](https://player.vimeo.com/video/553329697)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://851223.apps.zdusercontent.com/851223/assets/1661348255-010bd77e6ace9c635b7dc07066f3cab5/logo-small.png","large_icon":"https://851223.apps.zdusercontent.com/851223/assets/1661348255-010bd77e6ace9c635b7dc07066f3cab5/logo.png","screenshots":["https://851223.apps.zdusercontent.com/851223/assets/1661348255-010bd77e6ace9c635b7dc07066f3cab5/screenshot-0.png","https://851223.apps.zdusercontent.com/851223/assets/1661348255-010bd77e6ace9c635b7dc07066f3cab5/screenshot-1.png","https://851223.apps.zdusercontent.com/851223/assets/1661348255-010bd77e6ace9c635b7dc07066f3cab5/screenshot-2.png"],"installation_count":1},{"id":851395,"name":"Ticket Fields to User Fields 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Our parcelLab app automatically displays the most up to date information, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustomer name, recipient address, and carrier\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder and tracking numbers with the latest delivery status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMultiple shipments sorted with the most critical deliveries and disruptions first\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduct details + see what’s in each box for multi-package shipments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetailed view of earlier shipping activity and estimated delivery date\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasy access to additional carrier data like delivery location\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll customer communication (email, SMS etc.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch by order or customer email to see full buying history\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eKey benefits\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReducing workload:\u003c/strong\u003e access all necessary tracking and delivery information in one view within the parcelLab Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eResolve inquiries faster:\u003c/strong\u003e no switching between platforms to try and find the right answers for customer questions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBetter customer experience:\u003c/strong\u003e give accurate answers faster, have better conversations with your customers to build trust and loyalty.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eWhy other brands choose parcelLab\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://parcellab.com/\"\u003eparcelLab\u003c/a\u003e is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond. We enable 550+ brands, online retailers and B2B distributors to regain control over their end-to-end customer journey. Rather than relying on third parties like DHL, FedEx and DPD to manage customer communication, brands can control all touch points within their own ecosystem.\u003c/p\u003e\n\n\u003cp\u003eFor pricing and more information \u003ca href=\"https://parcellab.com/contact/\"\u003econtact us online\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eData disclosure\u003c/h1\u003e\n\n\u003cp\u003eFor full details on how parcelLab collects, uses, and protects your data, please review our \u003ca href=\"https://parcellab.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you\u0026#39;re not a parcelLab customer and you\u0026#39;re interested in finding out more on how parcelLab can benefit your business, please visit \u003ca href=\"https://www.parcellab.com/\"\u003eparcellab.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eGetting started\u003c/h1\u003e\n\n\u003cp\u003eFor a more in-depth installation and configuration instruction, please visit \u003ca href=\"https://how.parcellab.works/docs/third-party-app-integrations/parcellab-zendesk-app\"\u003ehow pl works\u003c/a\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button above (on this page) to install the parcelLab Zendesk app in your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your parcelLab API user in the installation configuration field: Ask your parcelLab Account Manager to receive the user id.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your parcelLab API token: Ask your parcelLab Account Manager to receive the token.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your parcelLab portal email and password: determine one user of your parcelLab account whose credentials need to be entered and are then used for all service agents working with the app. \u003cem\u003eNote: If your company uses SSO for parcelLab, leave the email address and password fields blank\u003c/em\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optionally) Enter the ticket field ID of a Zendesk ticket field that the parcelLab Zendesk app should use to automatically retrieve the order status when you open a support ticket. You can find all available ticket fields and their corresponding unique ticket field IDs under \u003cstrong\u003eAdmin / Admin Center / Objects and rules / Tickets / Fields\u003c/strong\u003e. \u003cem\u003eNote: You can also configure this at a later point\u003c/em\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eUpdate\u003c/strong\u003e to save the configuration and complete the parcelLab Zendesk app installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optionally) Multi-country setup: If you have multiple parcelLab accounts for different countries and/or brands, select the \u003cstrong\u003eEnable multi account feature\u003c/strong\u003e checkbox within the app configuration. Then navigate to your Agent Dashboard in Zendesk Support and click on the parcelLab logo at the bottom of the navigation panel on the left-hand side so that the multi account configuration page will display. Here you can add the credentials of all your accounts.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! You\u0026#39;ll now find the parcelLab Zendesk app in your Zendesk sidebar when you open a ticket. Have fun using it!\u003c/p\u003e\n","raw_long_description":"The parcelLab Zendesk app helps brands increase customer service productivity by empowering agents to answer order delivery questions faster. \n\n parcelLab enables brands to own their end-to-end customer experience during all operational processes. We bring data and systems together so customers can receive relevant, reliable, personalized and branded communications that turn everyday operational matters like delivery, repair, warranty and returns into moments of joy.\n\n With our Zendesk app there’s no need to switch between Zendesk and parcelLab! *All relevant tracking information is available in real-time for every single order in one view*, alongside the customer ticket. Shipping disruptions are highlighted so customer service agents can quickly see what went wrong and when it happened, improving the customer experience while reducing call handle times and repeat call-backs.\n\n This app is free to download but requires an existing parcelLab account with tracking data enabled prior to installation. [Contact us online](https://parcellab.com/contact) or reach out to your parcelLab Account Manager for more information and pricing.\n\n# Answer WISMO questions faster, and more accurately\n\n Say goodbye to manually searching for tracking updates. Our parcelLab app automatically displays the most up to date information, including:\n\n * Customer name, recipient address, and carrier\n\n * Order and tracking numbers with the latest delivery status\n\n * Multiple shipments sorted with the most critical deliveries and disruptions first\n\n * Product details + see what’s in each box for multi-package shipments\n\n * Detailed view of earlier shipping activity and estimated delivery date\n\n * Easy access to additional carrier data like delivery location\n\n * All customer communication (email, SMS etc.)\n\n * Search by order or customer email to see full buying history\n\n# Key benefits\n\n * **Reducing workload:** access all necessary tracking and delivery information in one view within the parcelLab Zendesk app.\n\n * **Resolve inquiries faster:** no switching between platforms to try and find the right answers for customer questions.\n\n * **Better customer experience:** give accurate answers faster, have better conversations with your customers to build trust and loyalty.\n\n# Why other brands choose parcelLab\n\n [parcelLab](https://parcellab.com/) is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond. We enable 550+ brands, online retailers and B2B distributors to regain control over their end-to-end customer journey. Rather than relying on third parties like DHL, FedEx and DPD to manage customer communication, brands can control all touch points within their own ecosystem.\n\n For pricing and more information [contact us online](https://parcellab.com/contact/).\n\n# Data disclosure\n\n For full details on how parcelLab collects, uses, and protects your data, please review our [Privacy Policy](https://parcellab.com/privacy-policy/).","raw_installation_instructions":"If you're not a parcelLab customer and you're interested in finding out more on how parcelLab can benefit your business, please visit [parcellab.com](https://www.parcellab.com/).\n\n# Getting started\n\n For a more in-depth installation and configuration instruction, please visit [how pl works](https://how.parcellab.works/docs/third-party-app-integrations/parcellab-zendesk-app).\n\n 1. Click the **Install** button above (on this page) to install the parcelLab Zendesk app in your Zendesk account.\n\n 2. Enter your parcelLab API user in the installation configuration field: Ask your parcelLab Account Manager to receive the user id.\n\n 3. Enter your parcelLab API token: Ask your parcelLab Account Manager to receive the token.\n\n 4. Enter your parcelLab portal email and password: determine one user of your parcelLab account whose credentials need to be entered and are then used for all service agents working with the app. *Note: If your company uses SSO for parcelLab, leave the email address and password fields blank*.\n\n 5. (Optionally) Enter the ticket field ID of a Zendesk ticket field that the parcelLab Zendesk app should use to automatically retrieve the order status when you open a support ticket. You can find all available ticket fields and their corresponding unique ticket field IDs under **Admin / Admin Center / Objects and rules / Tickets / Fields**. *Note: You can also configure this at a later point*.\n\n 6. Click **Update** to save the configuration and complete the parcelLab Zendesk app installation.\n\n 7. (Optionally) Multi-country setup: If you have multiple parcelLab accounts for different countries and/or brands, select the **Enable multi account feature** checkbox within the app configuration. Then navigate to your Agent Dashboard in Zendesk Support and click on the parcelLab logo at the bottom of the navigation panel on the left-hand side so that the multi account configuration page will display. Here you can add the credentials of all your accounts.\n\n That’s it! You'll now find the parcelLab Zendesk app in your Zendesk sidebar when you open a ticket. Have fun using it!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://852035.apps.zdusercontent.com/852035/assets/1784219562-a80da775a72af98548c87fc3e4ac0684/logo-small.png","large_icon":"https://852035.apps.zdusercontent.com/852035/assets/1784219562-a80da775a72af98548c87fc3e4ac0684/logo.png","screenshots":["https://852035.apps.zdusercontent.com/852035/assets/1784219562-a80da775a72af98548c87fc3e4ac0684/screenshot-0.png","https://852035.apps.zdusercontent.com/852035/assets/1784219562-a80da775a72af98548c87fc3e4ac0684/screenshot-1.png","https://852035.apps.zdusercontent.com/852035/assets/1784219562-a80da775a72af98548c87fc3e4ac0684/screenshot-2.png"],"installation_count":23},{"id":852571,"name":"Primary Phone Picker","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2127166,"app_id":852571,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-22T04:37:13Z","updated_at":"2022-08-22T04:37:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3048,"entity_id":852571,"app_id":852571,"amount":1000,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1L6rfNKLdaXwEzWx","cost_id":390,"cost_type":"CostOneOff","active":true,"created_at":"2022-08-22T04:37:15.000Z","updated_at":"2022-08-22T04:37:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-08-22T04:37:12Z","updated_at":"2026-01-13T04:19:40Z","terms_conditions_url":"https://www.brandontidd.com/terms.html","app_organization":{"id":5380,"name":"Brandon Tidd","email":"Brandon.Tidd@gmail.com","website":"https://brandontidd.com","country_code":"US","stripe_account_id":"acct_1L6rfNKLdaXwEzWx","state":null},"locations":[3],"date_published":"2022-08-23T19:27:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-13T04:19:36Z","owner_id":269519,"author_name":"Brandon Tidd","author_email":"brandon.tidd@gmail.com","author_url":"https://www.brandontidd.com","short_description":"Select a user's primary phone record from the ticket sidebar to allow SMS messages to be sent.","long_description":"\u003cp\u003ePrimary Phone Picker allows Zendesk Agents to update a requester\u0026#39;s primary phone number.\u003cbr\u003e\nIf an end-user has multiple phone numbers listed, only the \u0026#39;first number\u0026#39; can be sent SMS.\u003cbr\u003e\nThis app displays all phone numbers associated with a requester in the right-hand side of a ticket. Selecting a number and submitting temporarily removes and then restores your phone numbers in the correct order, placing the chosen number first.\u003c/p\u003e\n\n\u003cp\u003eThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security:\u003cbr\u003e\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent\u0026#39;s browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eChoose your subdomain and click install.\u003cbr\u003e\nChoose your role restrictions if necessary and finish installation.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll find the app in the sidebar of any tickets with an assigned requester.\u003c/p\u003e\n","raw_long_description":"Primary Phone Picker allows Zendesk Agents to update a requester's primary phone number.\nIf an end-user has multiple phone numbers listed, only the 'first number' can be sent SMS.\nThis app displays all phone numbers associated with a requester in the right-hand side of a ticket. Selecting a number and submitting temporarily removes and then restores your phone numbers in the correct order, placing the chosen number first.\n\nThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\n\nData Privacy \u0026 Security:\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent's browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html","raw_installation_instructions":"Choose your subdomain and click install.\nChoose your role restrictions if necessary and finish installation.\n\nYou'll find the app in the sidebar of any tickets with an assigned requester.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://852571.apps.zdusercontent.com/852571/assets/1767908563-0a0dc47ee4a3acfad46b12d329e5b180/logo-small.png","large_icon":"https://852571.apps.zdusercontent.com/852571/assets/1767908563-0a0dc47ee4a3acfad46b12d329e5b180/logo.png","screenshots":["https://852571.apps.zdusercontent.com/852571/assets/1767908563-0a0dc47ee4a3acfad46b12d329e5b180/screenshot-0.png","https://852571.apps.zdusercontent.com/852571/assets/1767908563-0a0dc47ee4a3acfad46b12d329e5b180/screenshot-1.png","https://852571.apps.zdusercontent.com/852571/assets/1767908563-0a0dc47ee4a3acfad46b12d329e5b180/screenshot-2.png"],"installation_count":1},{"id":853204,"name":"Convert PDFs, Scans + Images to Text","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2128821,"app_id":853204,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-23T20:47:59Z","updated_at":"2022-08-23T20:47:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2128819,"app_id":853204,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2022-08-23T20:47:59Z","updated_at":"2022-08-23T20:47:59Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2128820,"app_id":853204,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2022-08-23T20:47:59Z","updated_at":"2022-08-23T20:47:59Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2736045,"app_id":853204,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-11-01T17:49:16Z","updated_at":"2023-11-01T17:49:16Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2736046,"app_id":853204,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-11-01T17:49:16Z","updated_at":"2023-11-01T17:49:16Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":3050,"entity_id":853204,"app_id":853204,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-23T20:48:01.000Z","updated_at":"2022-08-23T20:48:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-23T20:47:58Z","updated_at":"2025-12-02T19:04:11Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2022-08-24T20:30:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-02T19:04:08Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Use OCR to extract actionable text from attachments and images – no more copy \u0026 paste!","long_description":"\u003ch2\u003eThe problem: Manual document processing\u003c/h2\u003e\n\n\u003cp\u003eWhen critical information such as order numbers, invoice details or any other customer information is trapped in PDFs, scans, and images, support teams waste valuable time:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDownloading and opening attachments\u003c/li\u003e\n\u003cli\u003eManually searching for key details\u003c/li\u003e\n\u003cli\u003eCopy-pasting or typing information into systems\u003c/li\u003e\n\u003cli\u003eDealing with errors and delays from manual handling\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e... all while customers wait. This is not only inefficient, repetitive and error-prone – it also severely limits your scalability.\u003c/p\u003e\n\n\u003ch2\u003eThe solution: Automated text extraction\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eConvert PDFs, Scans + Images to Text\u003c/strong\u003e solves this problem by using Optical Character Recognition to automatically extract text from image-based documents and turn it into actionable data. The app works silently in the background, turning images into machine-readable text before an agent even sees the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2025/06/Uberschrift2-min.png\" alt=\"Screenshot: Text extracted directly from attachment into ticket\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eProcesses PDFs, scanned documents, and images (\u003cstrong\u003ePDF, JPG, JPEG, PNG, HEIC\u003c/strong\u003e)\u003c/li\u003e\n\u003cli\u003eHandles both machine-generated and image-based documents\u003c/li\u003e\n\u003cli\u003eEven reads handwritten notes with impressive accuracy\u003c/li\u003e\n\u003cli\u003eSupports over 150 languages, including Arabic, Norwegian, and Japanese\u003c/li\u003e\n\u003cli\u003ePlaces extracted text directly into tickets, comments, tags, or custom fields\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo complex configuration needed – once installed, OCR works automatically without any agent intervention. See for yourself with the \u003cstrong\u003e14-day free trial\u003c/strong\u003e!\u003c/p\u003e\n\n\u003ch2\u003eTurning images to text: Key Benefits\u003c/h2\u003e\n\n\u003ch3\u003e📈 Improved efficiency\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEliminate manual copy-paste and typing tasks\u003c/li\u003e\n\u003cli\u003eProcess high volumes of documents effortlessly\u003c/li\u003e\n\u003cli\u003eReduce errors and improve accuracy\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e⚡ Faster response times\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMassively improve First Response Time with instant data extraction\u003c/li\u003e\n\u003cli\u003eAvoid customer back-and-forth for clarifying information\u003c/li\u003e\n\u003cli\u003eEnable immediate action on ticket content\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e🔍 Instant indexing \u0026amp; searchability\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEvery word and number extracted is indexed and searchable within Zendesk\u003c/li\u003e\n\u003cli\u003eEasily find order IDs, offer numbers, IBANs, invoice numbers, license plates\u003c/li\u003e\n\u003cli\u003eTurn unstructured documents into structured, actionable data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=iOdYw-FwKzE\u0026t=82s\"\u003e\u003cimg src=\"https://img.youtube.com/vi/iOdYw-FwKzE/0.jpg\" alt=\"Watch the video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eReal Impact\u003c/h2\u003e\n\n\u003cp\u003eTeams extract order numbers from receipts, pull contract details from scanned agreements, digitize handwritten notes, and trigger automated responses based on document content.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro Tip:\u003c/strong\u003e Combine with \u003cstrong\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/\"\u003eAI Autofill\u003c/a\u003e\u003c/strong\u003e  for complete automation!\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOCR extracts text\u003c/li\u003e\n\u003cli\u003eAI Autofill populates fields\u003c/li\u003e\n\u003cli\u003eWorkflows trigger automatically.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2025/06/Uberschrift4.png\" alt=\"Screenshot: From image to text to fields via AI Autofill\"\u003e\u003c/p\u003e\n\n\u003ch2\u003ePreprocess everything\u003c/h2\u003e\n\n\u003cp\u003eTo take your document handling workflow further and pre-process even more data, also see these Knots apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1101369/process-csv/\"\u003eProcess CSV\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1118498/process-docx/\"\u003eProcess DOCX\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1110146/process-excel/\"\u003eProcess Excel\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eReady to eliminate document busywork?\u003c/h2\u003e\n\n\u003cp\u003eYour agents have better things to do than wrestle with PDFs. Let intelligent automation handle document processing while your team focuses on exceptional customer support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall now, start your 14-day free trial and reclaim your team\u0026#39;s productivity.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the app.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eConvert PDFs, Scans + Images to Text\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the app icon to the left after the settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"## The problem: Manual document processing\n\nWhen critical information such as order numbers, invoice details or any other customer information is trapped in PDFs, scans, and images, support teams waste valuable time:\n\n\n* Downloading and opening attachments\n* Manually searching for key details\n* Copy-pasting or typing information into systems\n* Dealing with errors and delays from manual handling\n\n\n... all while customers wait. This is not only inefficient, repetitive and error-prone – it also severely limits your scalability.\n\n\n## The solution: Automated text extraction\n\n\n**Convert PDFs, Scans + Images to Text** solves this problem by using Optical Character Recognition to automatically extract text from image-based documents and turn it into actionable data. The app works silently in the background, turning images into machine-readable text before an agent even sees the ticket.\n\n\n![Screenshot: Text extracted directly from attachment into ticket](https://knots.io/wp-content/uploads/2025/06/Uberschrift2-min.png)\n\n\n### How it works\n\n\n* Processes PDFs, scanned documents, and images (**PDF, JPG, JPEG, PNG, HEIC**)\n* Handles both machine-generated and image-based documents\n* Even reads handwritten notes with impressive accuracy\n* Supports over 150 languages, including Arabic, Norwegian, and Japanese\n* Places extracted text directly into tickets, comments, tags, or custom fields\n\n\nNo complex configuration needed – once installed, OCR works automatically without any agent intervention. See for yourself with the **14-day free trial**!\n\n## Turning images to text: Key Benefits\n\n### 📈 Improved efficiency\n\n\n* Eliminate manual copy-paste and typing tasks\n* Process high volumes of documents effortlessly\n* Reduce errors and improve accuracy\n\n\n### ⚡ Faster response times\n\n\n* Massively improve First Response Time with instant data extraction\n* Avoid customer back-and-forth for clarifying information\n* Enable immediate action on ticket content\n\n\n### 🔍 Instant indexing \u0026 searchability\n\n\n* Every word and number extracted is indexed and searchable within Zendesk\n* Easily find order IDs, offer numbers, IBANs, invoice numbers, license plates\n* Turn unstructured documents into structured, actionable data\n\n\n[![Watch the video](https://img.youtube.com/vi/iOdYw-FwKzE/0.jpg)](https://www.youtube.com/watch?v=iOdYw-FwKzE\u0026t=82s)\n\n\n## Real Impact\n\n\nTeams extract order numbers from receipts, pull contract details from scanned agreements, digitize handwritten notes, and trigger automated responses based on document content.\n\n\n**Pro Tip:** Combine with **[AI Autofill](https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/)**  for complete automation!\n\n\n1. OCR extracts text\n2. AI Autofill populates fields\n3. Workflows trigger automatically.\n\n\n![Screenshot: From image to text to fields via AI Autofill](https://knots.io/wp-content/uploads/2025/06/Uberschrift4.png)\n\n## Preprocess everything\n\nTo take your document handling workflow further and pre-process even more data, also see these Knots apps:\n\n* [Process CSV](https://www.zendesk.com/marketplace/apps/support/1101369/process-csv/)\n* [Process DOCX](https://www.zendesk.com/marketplace/apps/support/1118498/process-docx/)\n* [Process Excel](https://www.zendesk.com/marketplace/apps/support/1110146/process-excel/)\n\n## Ready to eliminate document busywork?\n\nYour agents have better things to do than wrestle with PDFs. Let intelligent automation handle document processing while your team focuses on exceptional customer support.\n\n**Install now, start your 14-day free trial and reclaim your team's productivity.**\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install the app.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Convert PDFs, Scans + Images to Text**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the app icon to the left after the settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://853204.apps.zdusercontent.com/853204/assets/1764153880-5ff1776c945543db9b284633a51f4e02/logo-small.png","large_icon":"https://853204.apps.zdusercontent.com/853204/assets/1764153880-5ff1776c945543db9b284633a51f4e02/logo.png","screenshots":["https://853204.apps.zdusercontent.com/853204/assets/1764153880-5ff1776c945543db9b284633a51f4e02/screenshot-0.png","https://853204.apps.zdusercontent.com/853204/assets/1764153880-5ff1776c945543db9b284633a51f4e02/screenshot-1.png","https://853204.apps.zdusercontent.com/853204/assets/1764153880-5ff1776c945543db9b284633a51f4e02/screenshot-2.png"],"installation_count":149},{"id":853426,"name":"Azure DevOps by IntegrateCloud Free","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2129379,"app_id":853426,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-24T12:35:27Z","updated_at":"2022-08-24T12:35:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3051,"entity_id":853426,"app_id":853426,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-24T12:35:29.000Z","updated_at":"2022-08-24T12:35:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":120,"average":5,"count":{"4":26,"3":3,"5":90,"1":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-24T12:35:26Z","updated_at":"2025-04-04T00:08:55Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-31T18:15:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-21T18:21:59Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Seamless Azure DevOps integration between Zendesk - Azure DevOps. Create, Notify","long_description":"\u003cp\u003eAzure DevOps integration app by IntegrateCloud is seamless integration between Zendesk and Azure DevOps.\u003c/p\u003e\n\n\u003cp\u003eAzure DevOps integration app allows agents to create DevOps work items from Zendesk tickets easily to Create Bug, Epic, Feature, User Story, and Product Backlog work item right from the app.\u003c/p\u003e\n\n\u003cp\u003eThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app,you can also collaborate with your support team. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609129944103/1-y-419-nz-vvmfu-8-i-wi.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eZedesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\u003c/p\u003e\n\n\u003cp\u003eZendesk  Azure DevOps app by IntegrateCloud also allows syncing of comments,status and other custom fields from Zendesk to Azure DevOps and from Azure DevOps to Zendesk This will help you in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130177890/10-e-pc-3-f-pv-9-z-gq-q-2-sd.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Azure DevOps app by IntegrateCloud is easy to setup and use. The Zendesk - Azure DevOps app provides a number of features  like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\u003c/p\u003e\n\n\u003cp\u003e** Create New Work Item ** \u003c/p\u003e\n\n\u003cp\u003eThe Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support Agent can select a different typeof fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form work item will be create instantly in the Azure DevOps and  created work item details will be displayed in the Azure DevOps integration app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify linked Work Items\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure DevOps while notifying.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWork Item History\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\u003c/p\u003e\n\n\u003cp\u003eThis Zendesk - Azure DevOps integration app is available with all Azure DevOps projects and limited support.\u003c/p\u003e\n\n\u003cp\u003eAdvanced features like custom fields and comments syncing are not supported in this free edition and create workitems limited to 250 workitems per year.\u003c/p\u003e\n\n\u003cp\u003eFor advanced features please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit our support website \u003ca href=\"https://support.integratecloud.com/zendesk-azure-devops-connector\"\u003ehttps://support.integratecloud.com/zendesk-azure-devops-connector\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket.\u003c/li\u003e\n\u003cli\u003eClick on the Apps link and you will see the DevOps Integration Azure DevOps App.\u003c/li\u003e\n\u003cli\u003eClick on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Azure DevOps integration app by IntegrateCloud is seamless integration between Zendesk and Azure DevOps.\n\n Azure DevOps integration app allows agents to create DevOps work items from Zendesk tickets easily to Create Bug, Epic, Feature, User Story, and Product Backlog work item right from the app.\n\n  They can use this app to search, link existing work items and notify Azure DevOps work items. Using this app,you can also collaborate with your support team. \n\n![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609129944103/1-y-419-nz-vvmfu-8-i-wi.png)\n\n Zedesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\n\n Zendesk  Azure DevOps app by IntegrateCloud also allows syncing of comments,status and other custom fields from Zendesk to Azure DevOps and from Azure DevOps to Zendesk This will help you in increasing the productivity of your team.\n\n![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/wxlxk9bb53/1609130177890/10-e-pc-3-f-pv-9-z-gq-q-2-sd.png)\n\n The Zendesk Azure DevOps app by IntegrateCloud is easy to setup and use. The Zendesk - Azure DevOps app provides a number of features  like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\n\n ** Create New Work Item ** \n\n The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support Agent can select a different typeof fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form work item will be create instantly in the Azure DevOps and  created work item details will be displayed in the Azure DevOps integration app.\n\n **Link Existing Work Item:** \n\nThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\n\n **Notify linked Work Items** \n\n Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure DevOps while notifying.\n\n **Work Item History**\n\nIn the Zendesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\n\n This Zendesk - Azure DevOps integration app is available with all Azure DevOps projects and limited support.\n\n Advanced features like custom fields and comments syncing are not supported in this free edition and create workitems limited to 250 workitems per year.\n\n For advanced features please visit our website at \u003chttps://integratecloud.com\u003e\n\n for any help related to setup, please visit our support website \u003chttps://support.integratecloud.com/zendesk-azure-devops-connector\u003e","raw_installation_instructions":" \n   1. Click Install button to install the app to your Zendesk instance.\n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket.\n\n 3. Click on the Apps link and you will see the DevOps Integration Azure DevOps App.\n4. Click on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://853426.apps.zdusercontent.com/853426/assets/1700563786-032f4251d4310aa7f050a286805cbbca/logo-small.png","large_icon":"https://853426.apps.zdusercontent.com/853426/assets/1700563786-032f4251d4310aa7f050a286805cbbca/logo.png","screenshots":["https://853426.apps.zdusercontent.com/853426/assets/1700563786-032f4251d4310aa7f050a286805cbbca/screenshot-0.png","https://853426.apps.zdusercontent.com/853426/assets/1700563786-032f4251d4310aa7f050a286805cbbca/screenshot-1.png","https://853426.apps.zdusercontent.com/853426/assets/1700563786-032f4251d4310aa7f050a286805cbbca/screenshot-2.png"],"installation_count":250},{"id":853815,"name":"Screenjar Screen Recorder","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2130182,"app_id":853815,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-25T10:45:59Z","updated_at":"2022-08-25T10:45:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3054,"entity_id":853815,"app_id":853815,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-25T10:46:01.000Z","updated_at":"2022-08-25T10:46:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-25T10:45:58Z","updated_at":"2025-04-04T00:08:56Z","terms_conditions_url":null,"app_organization":{"id":5465,"name":"Amoeboids Technologies Pvt Ltd","email":"screenjar@amoeboids.com","website":"www.amoeboids.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2022-09-14T18:07:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://screenjar.com/pricing/"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2022-11-02T17:55:53Z","owner_id":269519,"author_name":"Amoeboids Technologies Pvt Ltd","author_email":"screenjar@amoeboids.com","author_url":"https://www.screenjar.com/","short_description":"Allow customers to record screen and share directly with support team","long_description":"\u003ch1\u003eSkip the customer support back-and-forth\u003c/h1\u003e\n\n\u003cp\u003eMake it ridiculously easy for customers to send you video recordings of their screen.\u003cbr\u003e\nScreenjar helps you to understand and resolve customer issues quickly.\u003c/p\u003e\n\n\u003ch5\u003eRequest a screen recording from your customer\u003c/h5\u003e\n\n\u003cp\u003eUnderstanding the issue customer facing can be time consuming sometimes. You can generate a video request link using Screenjar and share it with the customer\u003c/p\u003e\n\n\u003ch5\u003eNo download/install required on customer system\u003c/h5\u003e\n\n\u003cp\u003eCustomer can simply click on link and start recording. No software download/installation required. \u003cstrong\u003eWorks with all latest versions of modern browsers\u003c/strong\u003e (e.g. Chrome, Firefox, Safari, MS Edge) except on mobile devices.\u003c/p\u003e\n\n\u003ch5\u003eAutomatically receive the recorded video\u003c/h5\u003e\n\n\u003cp\u003eRecorded video will automatically appear in your ticket\u003c/p\u003e\n\n\u003ch5\u003eCustomize recording screen\u003c/h5\u003e\n\n\u003cp\u003eYou can customize the look and feel of recording screen and also customize messages that will appear on recording screen.\u003c/p\u003e\n\n\u003ch5\u003eNo user management overhead\u003c/h5\u003e\n\n\u003cp\u003eEveryone using zendesk can use Screenjar\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce installed, follow below steps to connect to Screenjar account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to any ticket and click on \u003cstrong\u003eScreenjar Screen recorder\u003c/strong\u003e icon\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eLogin to Screenjar\u003c/strong\u003e It will open Screenjar login page in new window\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin or create new account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be taken to authorization page, click on \u003cstrong\u003eAllow\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou are all set! Refresh the ticket window and start sending recording requests\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Skip the customer support back-and-forth\nMake it ridiculously easy for customers to send you video recordings of their screen.\nScreenjar helps you to understand and resolve customer issues quickly.\n##### Request a screen recording from your customer\nUnderstanding the issue customer facing can be time consuming sometimes. You can generate a video request link using Screenjar and share it with the customer\n##### No download/install required on customer system\nCustomer can simply click on link and start recording. No software download/installation required. **Works with all latest versions of modern browsers** (e.g. Chrome, Firefox, Safari, MS Edge) except on mobile devices.\n##### Automatically receive the recorded video\nRecorded video will automatically appear in your ticket\n##### Customize recording screen\nYou can customize the look and feel of recording screen and also customize messages that will appear on recording screen.\n##### No user management overhead\nEveryone using zendesk can use Screenjar","raw_installation_instructions":"Once installed, follow below steps to connect to Screenjar account.\n\n1. Go to any ticket and click on **Screenjar Screen recorder** icon\n\n2. Click on **Login to Screenjar** It will open Screenjar login page in new window\n\n3. Login or create new account\n\n4. You will be taken to authorization page, click on **Allow**\n\n5. You are all set! Refresh the ticket window and start sending recording requests","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://853815.apps.zdusercontent.com/853815/assets/1667372849-2322b6a2035ad193ad72d8f18d8051cc/logo-small.png","large_icon":"https://853815.apps.zdusercontent.com/853815/assets/1667372849-2322b6a2035ad193ad72d8f18d8051cc/logo.png","screenshots":["https://853815.apps.zdusercontent.com/853815/assets/1667372849-2322b6a2035ad193ad72d8f18d8051cc/screenshot-0.png","https://853815.apps.zdusercontent.com/853815/assets/1667372849-2322b6a2035ad193ad72d8f18d8051cc/screenshot-1.png","https://853815.apps.zdusercontent.com/853815/assets/1667372849-2322b6a2035ad193ad72d8f18d8051cc/screenshot-2.png"],"installation_count":4},{"id":854375,"name":"FireHydrant","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":2132791,"app_id":854375,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-26T23:27:12Z","updated_at":"2022-08-26T23:27:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2132790,"app_id":854375,"name":"token","kind":"text","required":true,"position":1,"created_at":"2022-08-26T23:27:11Z","updated_at":"2022-08-26T23:27:11Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3067,"entity_id":854375,"app_id":854375,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-26T23:27:13.000Z","updated_at":"2022-08-26T23:27:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-26T23:27:11Z","updated_at":"2025-10-20T18:51:39Z","terms_conditions_url":null,"app_organization":{"id":5402,"name":"FireHydrant","email":"support@firehydrant.com","website":"https://firehydrant.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-08-30T20:48:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://firehydrant.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-20T18:51:34Z","owner_id":269519,"author_name":"FireHydrant","author_email":"support@firehydrant.com","author_url":"https://firehydrant.com/","short_description":"Create incidents and receive incident status updates within Zendesk","long_description":"\u003ch1\u003eFireHydrant\u0026#39;s Zendesk Integration\u003c/h1\u003e\n\n\u003cp\u003eSupport teams are often the first line for identifying and managing customer communications for customers impacted by an incident. FireHydrant\u0026#39;s Zendesk integration allows support staff to create FireHydrant incidents and link existing incidents to support tickets directly from Zendesk. FireHydrant incident status updates are automatically posted back to linked Zendesk support tickets as internal notes, streamlining incident communications.\u003c/p\u003e\n\n\u003cp\u003eFireHydrant\u0026#39;s Zendesk integration requires a FireHydrant Enterprise tier account. For details on installation, please refer to the following FireHydrant knowledgebase articles:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://support.firehydrant.com/hc/en-us/articles/6922091840916\"\u003eIntegrating with Zendesk\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.firehydrant.com/hc/en-us/articles/7789489908116\"\u003eLinking Customer Support Issues to an Incident\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout FireHydrant\u003c/h2\u003e\n\n\u003cp\u003eFireHydrant is an incident management platform that provides automation, process compliance, and traceability, integrating the tools you already use today, like Zendesk. Learn more about the platform \u003ca href=\"https://firehydrant.com/\"\u003eon our website\u003c/a\u003e.\u003cbr\u003e\nFor more information on how FireHydrant uses your data, please view our \u003ca href=\"https://app.firehydrant.io/legal/privacy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you\u0026#39;re not a FireHydrant customer and you\u0026#39;re interested in finding out more on how FireHydrant can benefit your business, please visit \u003ca href=\"https://firehydrant.com/\"\u003efirehydrant.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eGetting started\u003c/h1\u003e\n\n\u003cp\u003eFor a more in-depth installation and configuration instruction, please visit \u003ca href=\"https://support.firehydrant.com/hc/en-us/articles/6922091840916-Integrating-with-Zendesk\"\u003eIntegrating with Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button above (on this page) to install the FireHydrant Zendesk app in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eAs an owner of your FireHydrant Organization go to \u003ca href=\"https://app.firehydrant.io/organizations/bots\"\u003eBots Page\u003c/a\u003e and setup a bot token for use with the app.\u003c/li\u003e\n\u003cli\u003eEnter your FireHydrant Bot token in the Bot token field.\u003c/li\u003e\n\u003cli\u003eProceed to a ticket and view the sidebar FireHydrant app. If you greeted with a screen to install the integration please click the link and do so.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! You\u0026#39;ll now find the FireHydrant Zendesk app in your Zendesk sidebar when you open a ticket.\u003c/p\u003e\n","raw_long_description":"\n# FireHydrant's Zendesk Integration\n\nSupport teams are often the first line for identifying and managing customer communications for customers impacted by an incident. FireHydrant's Zendesk integration allows support staff to create FireHydrant incidents and link existing incidents to support tickets directly from Zendesk. FireHydrant incident status updates are automatically posted back to linked Zendesk support tickets as internal notes, streamlining incident communications.\n\nFireHydrant's Zendesk integration requires a FireHydrant Enterprise tier account. For details on installation, please refer to the following FireHydrant knowledgebase articles:\n\n- [Integrating with Zendesk](https://support.firehydrant.com/hc/en-us/articles/6922091840916)\n- [Linking Customer Support Issues to an Incident](https://support.firehydrant.com/hc/en-us/articles/7789489908116)\n\n## About FireHydrant\nFireHydrant is an incident management platform that provides automation, process compliance, and traceability, integrating the tools you already use today, like Zendesk. Learn more about the platform [on our website](https://firehydrant.com/).\nFor more information on how FireHydrant uses your data, please view our [privacy policy](https://app.firehydrant.io/legal/privacy).","raw_installation_instructions":"\nIf you're not a FireHydrant customer and you're interested in finding out more on how FireHydrant can benefit your business, please visit [firehydrant.com](https://firehydrant.com/).\n\n# Getting started\nFor a more in-depth installation and configuration instruction, please visit [Integrating with Zendesk](https://support.firehydrant.com/hc/en-us/articles/6922091840916-Integrating-with-Zendesk).\n\n1. Click the Install button above (on this page) to install the FireHydrant Zendesk app in your Zendesk account.\n2. As an owner of your FireHydrant Organization go to [Bots Page](https://app.firehydrant.io/organizations/bots) and setup a bot token for use with the app.\n3. Enter your FireHydrant Bot token in the Bot token field.\n4. Proceed to a ticket and view the sidebar FireHydrant app. If you greeted with a screen to install the integration please click the link and do so.\n\nThat’s it! You'll now find the FireHydrant Zendesk app in your Zendesk sidebar when you open a ticket.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://854375.apps.zdusercontent.com/854375/assets/1760984129-b7dd0f795dd7c004443b2a0fb146aa90/logo-small.png","large_icon":"https://854375.apps.zdusercontent.com/854375/assets/1760984129-b7dd0f795dd7c004443b2a0fb146aa90/logo.png","screenshots":["https://854375.apps.zdusercontent.com/854375/assets/1760984129-b7dd0f795dd7c004443b2a0fb146aa90/screenshot-0.png","https://854375.apps.zdusercontent.com/854375/assets/1760984129-b7dd0f795dd7c004443b2a0fb146aa90/screenshot-1.png","https://854375.apps.zdusercontent.com/854375/assets/1760984129-b7dd0f795dd7c004443b2a0fb146aa90/screenshot-2.png"],"installation_count":18},{"id":855413,"name":"Due Date Alert","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2134963,"app_id":855413,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-30T18:23:02Z","updated_at":"2022-08-30T18:23:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2134958,"app_id":855413,"name":"custom_field_id","kind":"text","required":true,"position":1,"created_at":"2022-08-30T18:23:01Z","updated_at":"2022-08-30T18:23:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2134959,"app_id":855413,"name":"condition_of_number","kind":"number","required":true,"position":2,"created_at":"2022-08-30T18:23:01Z","updated_at":"2022-08-30T18:23:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2134960,"app_id":855413,"name":"confirm_message","kind":"multiline","required":true,"position":3,"created_at":"2022-08-30T18:23:01Z","updated_at":"2022-08-30T18:23:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2134961,"app_id":855413,"name":"schedule_id","kind":"number","required":false,"position":4,"created_at":"2022-08-30T18:23:01Z","updated_at":"2022-08-30T18:23:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2134962,"app_id":855413,"name":"trigger_only_public_comment_mode","kind":"checkbox","required":false,"position":5,"created_at":"2022-08-30T18:23:02Z","updated_at":"2022-09-29T19:58:04Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3069,"entity_id":855413,"app_id":855413,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-30T18:23:04.000Z","updated_at":"2022-08-30T18:23:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-30T18:22:59Z","updated_at":"2026-07-14T22:09:32Z","terms_conditions_url":null,"app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2022-09-29T20:40:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-14T22:09:29Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"指定日までの営業日数を計算しアラートを表示します。 Count business days and show alert.","long_description":"\u003cp\u003eCalculate number of business days up to the due date in the custom field upon opening the ticket, and show alert if calculated days are less than or equal to the number entered in settings.\u003c/p\u003e\n\n\u003cp\u003eBy default, calculation is based on regular calendar with weekends and holidays. Custom schedule can be used by entering Schedule ID in the setting.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking the installation button in the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the field ID of the Date custom field.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet the number of days for triggering the alert.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the text to be displayed in the alert.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Schedule ID. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck the checkbox to show the alert only when the comment is public. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Calculate number of business days up to the due date in the custom field upon opening the ticket, and show alert if calculated days are less than or equal to the number entered in settings.\n\nBy default, calculation is based on regular calendar with weekends and holidays. Custom schedule can be used by entering Schedule ID in the setting.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Install the application by clicking the installation button in the Zendesk Marketplace.\n\nSetting:\n\n\n1. Enter the field ID of the Date custom field.\n\n2. Set the number of days for triggering the alert.\n\n3. Enter the text to be displayed in the alert.\n\n4. Enter Schedule ID. (Optional)\n\n5. Check the checkbox to show the alert only when the comment is public. (Optional)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://855413.apps.zdusercontent.com/855413/assets/1782973636-4bbfc32c7636513cc9a6e220b0b57688/logo-small.png","large_icon":"https://855413.apps.zdusercontent.com/855413/assets/1782973636-4bbfc32c7636513cc9a6e220b0b57688/logo.png","screenshots":["https://855413.apps.zdusercontent.com/855413/assets/1782973636-4bbfc32c7636513cc9a6e220b0b57688/screenshot-0.png","https://855413.apps.zdusercontent.com/855413/assets/1782973636-4bbfc32c7636513cc9a6e220b0b57688/screenshot-1.png","https://855413.apps.zdusercontent.com/855413/assets/1782973636-4bbfc32c7636513cc9a6e220b0b57688/screenshot-2.png"],"installation_count":4},{"id":855925,"name":"Flexfone by Proventic","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":2136541,"app_id":855925,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-31T21:59:38Z","updated_at":"2022-08-31T21:59:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2136539,"app_id":855925,"name":"accountId","kind":"text","required":true,"position":1,"created_at":"2022-08-31T21:59:37Z","updated_at":"2022-08-31T21:59:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2360301,"app_id":855925,"name":"apiKey","kind":"text","required":false,"position":2,"created_at":"2023-01-25T19:11:51Z","updated_at":"2023-01-25T19:11:51Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3073,"entity_id":855925,"app_id":855925,"amount":399,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1LckeCC03ov54RcnTT9Fzl2m","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":1045,"cost_type":"CostStripe","active":true,"created_at":"2022-08-31T21:59:40.000Z","updated_at":"2022-08-31T21:59:40.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-08-31T21:59:36Z","updated_at":"2026-06-02T08:12:05Z","terms_conditions_url":"https://www.proventic.io/terms-conditions","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[1,7],"date_published":"2022-09-08T18:14:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.flexfone.dk/priser"},"location_names":["top_bar","background"],"last_update_time":"2023-02-08T17:13:26Z","owner_id":269519,"author_name":"Proventic","author_email":"support@proventic.dk","author_url":"https://www.proventic.dk/","short_description":"Must-have app for Flexfone users! Automatically shows caller details and tickets","long_description":"\u003cp\u003e\u003cem\u003eAvailable to all Flexfone users on a Zendesk Suite plan or Flexfone users with Support + Talk Partner Edition. \u003ca href=\"https://www.flexfone.dk/\"\u003eLearn more about Flexfone here\u003c/a\u003e and \u003ca href=\"https://www.zendesk.com/pricing/#everyone\"\u003eZendesk plans here\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eIntegrate your Flexfone calls with Zendesk and improve agent response time!\u003c/h2\u003e\n\n\u003cp\u003eWith the Flexfone app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.\u003c/p\u003e\n\n\u003cp\u003eThe top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number, call duration and a \u0026quot;flexfone\u0026quot;-tag. Or create a new ticket and profile for new customers with a single click!\u003c/p\u003e\n\n\u003ch2\u003eKey features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically finds a customer based on the phone number\u003c/li\u003e\n\u003cli\u003eName and organisation at a glance\u003c/li\u003e\n\u003cli\u003eQuick access to customer profile by clicking their name\u003c/li\u003e\n\u003cli\u003eOne click to create a new ticket with call details\u003c/li\u003e\n\u003cli\u003eOne click to add call details to an existing ticket\u003c/li\u003e\n\u003cli\u003eCall a customer by clicking their phone number in the Zendesk user sidebar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe app requires a Flexfone account and a Zendesk Suite plan or Support + Talk Partner Edition. Please read \u0026quot;How to install\u0026quot; and follow the steps to enable the integration.\u003c/p\u003e\n\n\u003ch2\u003eAny questions or feedback?\u003c/h2\u003e\n\n\u003cp\u003ePlease feel free to contact us on \u003ca href=\"mailto:support@proventic.dk\"\u003esupport@proventic.dk\u003c/a\u003e. You can make feature requests on our \u003ca href=\"https://support.proventic.dk/hc/en-us/community/topics/8769549843345-FlexFone-App-feature-requests\"\u003ecommunity pages here\u003c/a\u003e. Any feedback is greatly appreciated.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore installing the app you need to enable the integration in your Flexfone account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Flexfone \u003ca href=\"https://kunde.flexfone.dk/login\"\u003e\u0026quot;Kundelogin\u0026quot;\u003c/a\u003e and click \u0026quot;\u003cstrong\u003eRedigér løsningen\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u0026quot;\u003cstrong\u003eIntegration\u003c/strong\u003e\u0026quot; and then \u0026quot;\u003cstrong\u003eMedarbejder integration\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;\u003cstrong\u003eIndstillinger for medarbejder integration\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor \u0026quot;HTTP Metode\u0026quot; choose \u0026quot;\u003cstrong\u003ePOST\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy and paste this link for our web service into the four text fields:\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ehttps://europe-west1-flexfone-18df4.cloudfunctions.net/webservice\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;\u003cstrong\u003eGem\u003c/strong\u003e\u0026quot; and then click \u0026quot;\u003cstrong\u003eOPDATER SYSTEM\u003c/strong\u003e\u0026quot; in the top right corner\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotice your \u0026quot;\u003cstrong\u003ePBX id\u003c/strong\u003e\u0026quot; in the top left corner\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo get the API key for outgoing calls follow these steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026quot;API\u0026quot; just below \u0026quot;\u003cstrong\u003eMedarbejder integration\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Generer Ny Nøgle\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the private key and click \u0026quot;OPDATER SYSTEM\u0026quot; in the top right corner\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNow you are ready to click \u0026quot;Free trial\u0026quot; to install this app.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn the app installation settings: Fill in your \u0026quot;\u003cstrong\u003eFlexfone PBX id\u003c/strong\u003e\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the API key\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecide whether or not to limit access for this app for specific roles and groups\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinally click on the Install button and enjoy the benefits of integrating Flexfone calls with Zendesk Support!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eProventic is not affiliated with Flexfone.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"_Available to all Flexfone users on a Zendesk Suite plan or Flexfone users with Support + Talk Partner Edition. [Learn more about Flexfone here](\u003chttps://www.flexfone.dk/\u003e) and [Zendesk plans here](\u003chttps://www.zendesk.com/pricing/#everyone\u003e)._\n\n## Integrate your Flexfone calls with Zendesk and improve agent response time!\nWith the Flexfone app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.\n\nThe top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number, call duration and a \"flexfone\"-tag. Or create a new ticket and profile for new customers with a single click!\n\n## Key features:\n- Automatically finds a customer based on the phone number\n- Name and organisation at a glance\n- Quick access to customer profile by clicking their name\n- One click to create a new ticket with call details\n- One click to add call details to an existing ticket\n- Call a customer by clicking their phone number in the Zendesk user sidebar\n\n## Requirements\nThe app requires a Flexfone account and a Zendesk Suite plan or Support + Talk Partner Edition. Please read \"How to install\" and follow the steps to enable the integration.\n\n## Any questions or feedback?\nPlease feel free to contact us on \u003csupport@proventic.dk\u003e. You can make feature requests on our [community pages here](https://support.proventic.dk/hc/en-us/community/topics/8769549843345-FlexFone-App-feature-requests). Any feedback is greatly appreciated.","raw_installation_instructions":"Before installing the app you need to enable the integration in your Flexfone account.\n\n1. Log in to your Flexfone [\"Kundelogin\"](https://kunde.flexfone.dk/login) and click \"**Redigér løsningen**\"\n\n2. Navigate to \"**Integration**\" and then \"**Medarbejder integration**\"\n\n3. Click \"**Indstillinger for medarbejder integration**\"\n\n4. For \"HTTP Metode\" choose \"**POST**\"\n\n5. Copy and paste this link for our web service into the four text fields:\n\n6. https://europe-west1-flexfone-18df4.cloudfunctions.net/webservice\n\n7. Click \"**Gem**\" and then click \"**OPDATER SYSTEM**\" in the top right corner\n\n8. Notice your \"**PBX id**\" in the top left corner\n\nTo get the API key for outgoing calls follow these steps:\n\n- Click on \"API\" just below \"**Medarbejder integration**\"\n\n- Click \"Generer Ny Nøgle\"\n\n- Copy the private key and click \"OPDATER SYSTEM\" in the top right corner\n\nNow you are ready to click \"Free trial\" to install this app.\n\n- In the app installation settings: Fill in your \"**Flexfone PBX id**\"\n\n- Paste the API key\n\n- Decide whether or not to limit access for this app for specific roles and groups\n\n- Finally click on the Install button and enjoy the benefits of integrating Flexfone calls with Zendesk Support!\n\n_Proventic is not affiliated with Flexfone._","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://855925.apps.zdusercontent.com/855925/assets/1675869700-180a4493af408d707cf518b02483698a/logo-small.png","large_icon":"https://855925.apps.zdusercontent.com/855925/assets/1675869700-180a4493af408d707cf518b02483698a/logo.png","screenshots":["https://855925.apps.zdusercontent.com/855925/assets/1675869700-180a4493af408d707cf518b02483698a/screenshot-0.png","https://855925.apps.zdusercontent.com/855925/assets/1675869700-180a4493af408d707cf518b02483698a/screenshot-1.png","https://855925.apps.zdusercontent.com/855925/assets/1675869700-180a4493af408d707cf518b02483698a/screenshot-2.png"],"installation_count":4},{"id":857186,"name":"Enhanced Organization Attributes","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2140135,"app_id":857186,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-05T17:30:49Z","updated_at":"2022-09-05T17:30:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2140132,"app_id":857186,"name":"force_show_appbar","kind":"checkbox","required":false,"position":1,"created_at":"2022-09-05T17:30:48Z","updated_at":"2022-09-05T17:30:48Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2140133,"app_id":857186,"name":"store_in_notes_field","kind":"checkbox","required":false,"position":2,"created_at":"2022-09-05T17:30:48Z","updated_at":"2022-09-05T17:30:48Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2140134,"app_id":857186,"name":"config_data","kind":"multiline","required":false,"position":3,"created_at":"2022-09-05T17:30:49Z","updated_at":"2022-09-05T17:30:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3074,"entity_id":857186,"app_id":857186,"amount":2500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LehxYFDPrDeazfWaMQ3U4kN","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":1046,"cost_type":"CostStripe","active":true,"created_at":"2022-09-05T17:30:51.000Z","updated_at":"2022-09-05T17:30:51.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-09-05T17:30:47Z","updated_at":"2025-04-04T00:08:58Z","terms_conditions_url":null,"app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[3,4],"date_published":"2022-09-12T17:33:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2022-09-08T17:39:36Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.com","author_url":"https://apps.schreindawg.com","short_description":"App that allows for quickly surfacing critical information about a company.","long_description":"\u003cp\u003eThe Enhanced Organization Attributes app allows you to store and show organization attributes directly within the ticket app sidebar location. It allows you to surface information from the organization quickly without having to chnage context by displaying attributes as buttons as well as giving the ability to display HTML friendly notes which can contain images, links, and html markup. Buttons allow for a prefix to denote what attribute is displayed and special organization field types allow for navingating to other organizations, tickets, or users by clicking on the button.\u003c/p\u003e\n\n\u003cp\u003eThe app also allows an admin to force the display of the app sidebar so you can control if you want the agents to be allowed to hide valuable information!\u003c/p\u003e\n\n\u003cp\u003eFor the notes, you can use either the out of the box note field to store data, or the app installed html_notes field if you want to house the information separately.\u003c/p\u003e\n\n\u003cp\u003eNote that some areas require a reload of the app in order for property changes to take effect. When changing attributes of the organization for example, once the app reloads or you navigate to another organization and back you should see the updates. When changing which attributes are displayed as an admin users must refresh their app to see the new changes. This can be done easily by changing the app visibility in the settings and re-enabling it.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSelect setup options for\u003c/p\u003e\n\n\u003cp\u003e1)Force Show Appbar\u003cbr\u003e\n2)Store In Notes Field\u003c/p\u003e\n\n\u003cp\u003e. These parameters are not required to be changed. Leave the Configuration Data setting blank as it will be populated by the app.\u003c/p\u003e\n\n\u003cp\u003eWhen done, click install.\u003c/p\u003e\n","raw_long_description":"The Enhanced Organization Attributes app allows you to store and show organization attributes directly within the ticket app sidebar location. It allows you to surface information from the organization quickly without having to chnage context by displaying attributes as buttons as well as giving the ability to display HTML friendly notes which can contain images, links, and html markup. Buttons allow for a prefix to denote what attribute is displayed and special organization field types allow for navingating to other organizations, tickets, or users by clicking on the button.\n\nThe app also allows an admin to force the display of the app sidebar so you can control if you want the agents to be allowed to hide valuable information!\n\nFor the notes, you can use either the out of the box note field to store data, or the app installed html_notes field if you want to house the information separately.\n\nNote that some areas require a reload of the app in order for property changes to take effect. When changing attributes of the organization for example, once the app reloads or you navigate to another organization and back you should see the updates. When changing which attributes are displayed as an admin users must refresh their app to see the new changes. This can be done easily by changing the app visibility in the settings and re-enabling it.","raw_installation_instructions":"Select setup options for\n\n1)Force Show Appbar\n2)Store In Notes Field\n\n. These parameters are not required to be changed. Leave the Configuration Data setting blank as it will be populated by the app.\n\nWhen done, click install.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://857186.apps.zdusercontent.com/857186/assets/1662589977-5c535007e032696ce9c3d881fa013b74/logo-small.png","large_icon":"https://857186.apps.zdusercontent.com/857186/assets/1662589977-5c535007e032696ce9c3d881fa013b74/logo.png","screenshots":["https://857186.apps.zdusercontent.com/857186/assets/1662589977-5c535007e032696ce9c3d881fa013b74/screenshot-0.png","https://857186.apps.zdusercontent.com/857186/assets/1662589977-5c535007e032696ce9c3d881fa013b74/screenshot-1.png","https://857186.apps.zdusercontent.com/857186/assets/1662589977-5c535007e032696ce9c3d881fa013b74/screenshot-2.png"],"installation_count":2},{"id":858065,"name":"Embed","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2142488,"app_id":858065,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-08T14:19:12Z","updated_at":"2022-09-08T14:19:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2142487,"app_id":858065,"name":"api_key","kind":"hidden","required":false,"position":1,"created_at":"2022-09-08T14:19:12Z","updated_at":"2022-09-08T14:19:12Z","default_value":"3a59fac0-c8df-40db-b1cf-0f2bb91706da","secure":true,"scopes":null,"options":null}],"plans":[{"id":3079,"entity_id":858065,"app_id":858065,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0LflYfZTXynDoyqlmhcSnbSM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":1047,"cost_type":"CostStripe","active":true,"created_at":"2022-09-08T14:19:14.000Z","updated_at":"2022-09-08T14:19:14.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-09-08T14:19:11Z","updated_at":"2026-03-09T21:04:09Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[10],"date_published":"2022-09-22T18:17:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-03-09T21:04:05Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Send video, image links and any other Open Graph enabled link as a thumbnail!","long_description":"\u003cp\u003eWith Embed, you can easily create a thumbnail with the link embedded. You can choose to add the full description or use only the image. The button is added to the composer for easy access while you are drafting a message.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a rich clickable image from Open Graph enabled links such as YouTube, Vimeo, Wista, CleanShot, Cloud App and many more.\u003c/li\u003e\n\u003cli\u003eChoose to add the image or video description below the image.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWant to send a YouTube link with some sauce? With Embed, you can create an appealing clickable thumbnail, with optionally the video’s description added.\u003c/li\u003e\n\u003cli\u003eMade a screenshot using CleanShot, Cloud App or any other service that allows you to upload screenshots or screen recordings to the cloud? With Embed, you can send the screenshot or screen recording with the image as a preview.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing, your free 7-day trial will start, so you can try out this application without any worries.\u003c/p\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data Disclosure\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses, uses, and stores the following data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eURL Links\u003c/strong\u003e: URLs entered by agents in the composer are accessed to retrieve Open Graph metadata (title, description, images, video information).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen Graph Metadata\u003c/strong\u003e: Retrieved metadata from third-party services (YouTube, Vimeo, etc.) is temporarily processed to generate rich preview thumbnails.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Comments\u003c/strong\u003e: The app inserts formatted HTML content with embedded images and links into ticket comments.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData is used solely for the purpose of generating rich link previews within Zendesk tickets. No personal information is stored or transmitted to external servers beyond the Open Graph API service used to retrieve link metadata. All data processing occurs in real-time and is not retained after the preview is generated.\u003c/p\u003e\n\n\u003cp\u003e—-\u003cbr\u003e\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https:%20//www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\u003c/li\u003e\n\u003cli\u003eNo further configuration needed. The button will be available in the composer, at the bottom of the public reply field.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows? As a Zendesk Premier Partner, we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https:%20//www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/h3\u003e\n","raw_long_description":"With Embed, you can easily create a thumbnail with the link embedded. You can choose to add the full description or use only the image. The button is added to the composer for easy access while you are drafting a message.\n\n####Key Features\n\n- Create a rich clickable image from Open Graph enabled links such as YouTube, Vimeo, Wista, CleanShot, Cloud App and many more.\n- Choose to add the image or video description below the image.\n\n####Use Case\n\n- Want to send a YouTube link with some sauce? With Embed, you can create an appealing clickable thumbnail, with optionally the video’s description added.\n- Made a screenshot using CleanShot, Cloud App or any other service that allows you to upload screenshots or screen recordings to the cloud? With Embed, you can send the screenshot or screen recording with the image as a preview.\n\n**The first week is on us!** After installing, your free 7-day trial will start, so you can try out this application without any worries.\n\n####Privacy \u0026 Data Disclosure\n\nThis app accesses, uses, and stores the following data:\n\n- **URL Links**: URLs entered by agents in the composer are accessed to retrieve Open Graph metadata (title, description, images, video information).\n- **Open Graph Metadata**: Retrieved metadata from third-party services (YouTube, Vimeo, etc.) is temporarily processed to generate rich preview thumbnails.\n- **Ticket Comments**: The app inserts formatted HTML content with embedded images and links into ticket comments.\n\nData is used solely for the purpose of generating rich link previews within Zendesk tickets. No personal information is stored or transmitted to external servers beyond the Open Graph API service used to retrieve link metadata. All data processing occurs in real-time and is not retained after the preview is generated.\n\n—-\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. [Get in touch]( https: //www.pluscloud.nl/zendesk/) with us.","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\n2. No further configuration needed. The button will be available in the composer, at the bottom of the public reply field.\n\n### Are you having trouble with getting the most out of your workflows? As a Zendesk Premier Partner, we can help you get the most out of your Zendesk Workflows. [Get in touch](https: //www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://858065.apps.zdusercontent.com/858065/assets/1770891513-7e8490c5044b36812cce8e6be2735523/logo-small.png","large_icon":"https://858065.apps.zdusercontent.com/858065/assets/1770891513-7e8490c5044b36812cce8e6be2735523/logo.png","screenshots":["https://858065.apps.zdusercontent.com/858065/assets/1770891513-7e8490c5044b36812cce8e6be2735523/screenshot-0.png","https://858065.apps.zdusercontent.com/858065/assets/1770891513-7e8490c5044b36812cce8e6be2735523/screenshot-1.png","https://858065.apps.zdusercontent.com/858065/assets/1770891513-7e8490c5044b36812cce8e6be2735523/screenshot-2.png"],"installation_count":2},{"id":858307,"name":"Toolbox","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2143361,"app_id":858307,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-09T14:49:50Z","updated_at":"2022-09-09T14:49:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2154853,"app_id":858307,"name":"accessToken","kind":"hidden","required":false,"position":1,"created_at":"2022-09-23T20:01:27Z","updated_at":"2022-09-23T20:01:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2154854,"app_id":858307,"name":"accessName","kind":"hidden","required":false,"position":2,"created_at":"2022-09-23T20:01:27Z","updated_at":"2022-09-23T20:01:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2143359,"app_id":858307,"name":"id","kind":"hidden","required":false,"position":3,"created_at":"2022-09-09T14:49:50Z","updated_at":"2022-09-09T14:49:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2144384,"app_id":858307,"name":"productTag","kind":"hidden","required":false,"position":4,"created_at":"2022-09-12T20:33:03Z","updated_at":"2022-09-12T20:33:03Z","default_value":"zendesk__app_marketplace__toolbox","secure":false,"scopes":null,"options":null}],"plans":[{"id":3081,"entity_id":858307,"app_id":858307,"amount":5000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0Lg8WFZTXynDoyql9I6YIZG3","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","cost_id":1049,"cost_type":"CostStripe","active":true,"created_at":"2022-09-09T14:49:53.000Z","updated_at":"2022-09-09T14:49:53.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-09-09T14:49:48Z","updated_at":"2026-03-09T21:04:47Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":"ZTXynDoyqlnVb1ujeavHTwCNbt61Fsah","state":"published"},"locations":[2,7],"date_published":"2022-09-26T16:14:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2026-03-09T21:04:43Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://pluscloud.nl","short_description":"Add Toolbox to your Zendesk to gain an assortment of new tools!","long_description":"\u003cp\u003eUse Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification.\u003cbr\u003e\nUse Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations.\u003cbr\u003e\nA webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.\u003c/p\u003e\n\n\u003ch4\u003eKey Features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eConfigure notification messages based on Triggers or Automations. Single time notifications are also possible.\u003c/li\u003e\n\u003cli\u003eNotifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification.\nConfigure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUse Case\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eBring an important ticket under the attention of a specific agent.\u003c/li\u003e\n\u003cli\u003eInform your agents of an important event in your third-party application.\u003c/li\u003e\n\u003cli\u003eAutomatically pop open tickets that meet specific criteria, such as tickets with an expired due date.\u003c/li\u003e\n\u003cli\u003eOpen a specific ticket, user or organization based on an event in a third-party application or phone call.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first week is on us!\u003c/strong\u003e After installing, your free 7-day trial will start, so you can try out this application without any worries.\u003c/p\u003e\n\n\u003cp\u003e—-\u003cbr\u003e\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us.\u003c/p\u003e\n\n\u003ch4\u003eData Disclosure\u003c/h4\u003e\n\n\u003cp\u003eThis app accesses, uses, and stores the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003cbr\u003e\n- Current user information (agent name, email, role) to display notifications and determine which items to open\u003cbr\u003e\n- Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets\u003cbr\u003e\n- User and organization data (ID, name) to enable automatic opening of user and organization records\u003cbr\u003e\n- View and app references to enable automatic opening of views and apps\u003cbr\u003e\n- Webhook configuration data for integration with Triggers and Automations\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Data is Used:\u003c/strong\u003e\u003cbr\u003e\n- User information is used to personalize notifications and target specific agents\u003cbr\u003e\n- Ticket, user, and organization data is used to automatically open relevant records based on your configured rules\u003cbr\u003e\n- Webhook data is processed to trigger notifications and automated actions\u003cbr\u003e\n- All data is used solely to provide the app\u0026#39;s core functionality of displaying notifications and automatically opening Zendesk items\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e\u003cbr\u003e\n- Access tokens and webhook configuration are stored securely within your Zendesk instance\u003cbr\u003e\n- Notification preferences and automation rules are stored locally in your browser and Zendesk account settings\u003cbr\u003e\n- No data is transmitted to external servers or third-party services\u003cbr\u003e\n- No personal or ticket data is stored permanently outside your Zendesk instance\u003c/p\u003e\n\n\u003cp\u003eFor questions about data handling, please contact us at \u003ca href=\"mailto:support@pluscloud.nl\"\u003esupport@pluscloud.nl\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguration of this Zendesk App is a simple process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\u003c/li\u003e\n\u003cli\u003eWhen opening the Zendesk App from the left navigation bar you will be prompted to create a webhook once. After this the Zendesk App is ready to be used.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAdditional information and ready to be used blueprints can be found on \u003ca href=\"https://help.pluscloud.nl/hc/en-us/sections/5222343486994-Toolbox\"\u003eour Help Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eAre you having trouble with getting the most out of your workflows?\u003c/h3\u003e\n\n\u003cp\u003eAs a Zendesk Premier Partner, we can help you get the most out of your Zendesk Workflows. \u003ca href=\"https://www.pluscloud.nl/zendesk/\"\u003eGet in touch\u003c/a\u003e with us if you need help.\u003c/p\u003e\n","raw_long_description":"Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification.\nUse Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations.\nA webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.\n\n####Key Features\n\n- Configure notification messages based on Triggers or Automations. Single time notifications are also possible.\n- Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification.\nConfigure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.\n\n####Use Case\n\n- Bring an important ticket under the attention of a specific agent.\n- Inform your agents of an important event in your third-party application.\n- Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.\n- Open a specific ticket, user or organization based on an event in a third-party application or phone call.\n\n**The first week is on us!** After installing, your free 7-day trial will start, so you can try out this application without any worries.\n\n—-\nAre you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. [Get in touch](https://www.pluscloud.nl/zendesk/) with us.\n\n####Data Disclosure\n\nThis app accesses, uses, and stores the following data from your Zendesk account:\n\n**Data Accessed:**\n- Current user information (agent name, email, role) to display notifications and determine which items to open\n- Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets\n- User and organization data (ID, name) to enable automatic opening of user and organization records\n- View and app references to enable automatic opening of views and apps\n- Webhook configuration data for integration with Triggers and Automations\n\n**How Data is Used:**\n- User information is used to personalize notifications and target specific agents\n- Ticket, user, and organization data is used to automatically open relevant records based on your configured rules\n- Webhook data is processed to trigger notifications and automated actions\n- All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items\n\n**Data Storage:**\n- Access tokens and webhook configuration are stored securely within your Zendesk instance\n- Notification preferences and automation rules are stored locally in your browser and Zendesk account settings\n- No data is transmitted to external servers or third-party services\n- No personal or ticket data is stored permanently outside your Zendesk instance\n\nFor questions about data handling, please contact us at [support@pluscloud.nl](mailto:support@pluscloud.nl).","raw_installation_instructions":"Configuration of this Zendesk App is a simple process.\n\n1. Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.\n2. When opening the Zendesk App from the left navigation bar you will be prompted to create a webhook once. After this the Zendesk App is ready to be used.\n\nAdditional information and ready to be used blueprints can be found on [our Help Center](https://help.pluscloud.nl/hc/en-us/sections/5222343486994-Toolbox).\n\n###Are you having trouble with getting the most out of your workflows?\nAs a Zendesk Premier Partner, we can help you get the most out of your Zendesk Workflows. [Get in touch](https://www.pluscloud.nl/zendesk/) with us if you need help.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://858307.apps.zdusercontent.com/858307/assets/1770890174-0c913e0619eb5d8710ec782d8ab8db60/logo-small.png","large_icon":"https://858307.apps.zdusercontent.com/858307/assets/1770890174-0c913e0619eb5d8710ec782d8ab8db60/logo.png","screenshots":["https://858307.apps.zdusercontent.com/858307/assets/1770890174-0c913e0619eb5d8710ec782d8ab8db60/screenshot-0.png","https://858307.apps.zdusercontent.com/858307/assets/1770890174-0c913e0619eb5d8710ec782d8ab8db60/screenshot-1.png","https://858307.apps.zdusercontent.com/858307/assets/1770890174-0c913e0619eb5d8710ec782d8ab8db60/screenshot-2.png"],"installation_count":0},{"id":858721,"name":"Zoom Contact Center","state":"published","version":"3.0.0","framework_version":"2.0","parameters":[{"id":2144612,"app_id":858721,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-13T05:20:07Z","updated_at":"2022-09-13T05:20:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3045402,"app_id":858721,"name":"Domain","kind":"text","required":true,"position":1,"created_at":"2024-08-29T22:01:57Z","updated_at":"2024-08-29T22:01:57Z","default_value":"zoom.us","secure":false,"scopes":null,"options":null}],"plans":[{"id":3087,"entity_id":858721,"app_id":858721,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-09-13T05:20:09.000Z","updated_at":"2022-09-13T05:20:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-09-13T05:20:06Z","updated_at":"2026-04-27T05:46:02Z","terms_conditions_url":null,"app_organization":{"id":1054,"name":"Zoom","email":"edison.xing@zoom.us","website":"www.zoom.us","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2022-10-06T19:29:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zoom.us/pricing/zoom-contact-center"},"location_names":["top_bar","background"],"last_update_time":"2024-08-29T22:01:54Z","owner_id":269519,"author_name":"Zoom Video Communications, Inc.","author_email":"zcc-integrations@zoom.us","author_url":"https://zoom.us","short_description":"Zoom Contact Center for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate and personalized responses to their customers over a variety of channels. The solution’s intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7. \u003c/p\u003e\n\n\u003cp\u003eZoom Contact Center’s open, secure,and  reliable platform enables it to easily  integrate with business applications such as Zendesk. Available only to agents with \u0026#39;Talk - Partner Edition\u0026#39; seats (see zendesk.com/talk/pricing).\u003c/p\u003e\n\n\u003cp\u003eBy Integrating Zoom Contact Center with Zendesk, agents have access to contact center functionality within the Zendesk application, providing them with an efficient and unified experience in a single place without switching between the two applications. \u003c/p\u003e\n\n\u003ch2\u003eBenefits:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eImproves agent efficiency and productivity \u003c/li\u003e\n\u003cli\u003eReduces effort and handle time with automatic logging and association with customer record for each interaction \u003c/li\u003e\n\u003cli\u003eProvides customers with a more personalized experience regardless of the channel they use.\u003c/li\u003e\n\u003cli\u003eStreamlines workflows and improves the agent-customer interaction\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInbound Call and Outbound Call: Supports both inbound and outbound calling \u003c/li\u003e\n\u003cli\u003eCustomer Match and Screen Pop: Identifies the caller via phone number match and displays a screen pop with relevant customer information within Zendesk for both inbound and outbound calls.\u003c/li\u003e\n\u003cli\u003eClick-to-dial: Supports click-to-dial functionality that allows agents to dial out by clicking any phone number within Zendesk and thereby eliminating the need for manual dialing.\u003c/li\u003e\n\u003cli\u003eTicket Creation \u0026amp; Ticket Update: Agents can create or update tickets.\u003c/li\u003e\n\u003cli\u003eNotes \u0026amp; Disposition Code: Agents can take notes during and after the call within the Softphone. It also allows agents to capture call disposition/outcomes.\u003c/li\u003e\n\u003cli\u003eAutomatic Call Logging: Automatically captures and stores all the call-related information in addition to notes and disposition inside Zendesk without the need for manual entry.\u003c/li\u003e\n\u003cli\u003eAdvanced Call controls: Supports advanced call handling functionalities such as Call Transfer, Call Hold, Auto Call recordings, etc.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisites Zoom Contact Center Zendesk integration\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZoom web portal account owner or admin privileges\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZoom Contact Center license\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTalk Partner Edition for Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eObjects enabled in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow to install and set up Zoom Contact Center\u003c/h2\u003e\n\n\u003ch3\u003eInstall the Zoom Contact Center for Zendesk app\u003c/h3\u003e\n\n\u003cp\u003eThe first step is to install Zoom Contact Center using the marketplace listing.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFrom Zendesk, navigate to the Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps and integrations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAt the top of the screen will be a button that says “Marketplace”, click it to visit the Zendesk Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the page for Zoom Contact Center\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThere is a large button in the top right which says “Install”, click it\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the installation confirmation page click “Install”\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app is now installed! \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eEnable Zoom integration and add the Zendesk Connection\u003c/h3\u003e\n\n\u003cp\u003eA Zoom admin must authorize the Zoom Contact Center service with the Zendesk application. This will enable the Zoom agent experience within Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Before starting, you must contact Zoom Support to enable the integrations menu in the Zoom web portal.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in to the Zoom web portal.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the navigation menu, click \u003cstrong\u003eContact Center Management\u003c/strong\u003e then \u003cstrong\u003eIntegrations\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the \u003cstrong\u003eApplications\u003c/strong\u003e tab, click \u003cstrong\u003eAdd\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the \u003cstrong\u003eSelect application\u003c/strong\u003e page, specify the following:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose the external application you would like to connect with:\u003c/strong\u003e Select \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSelect connection method:\u003c/strong\u003e select \u003cstrong\u003eOAuth\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eNext\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the \u003cstrong\u003eSetup your external application page\u003c/strong\u003e, specify the following:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eName your connection:\u003c/strong\u003e This name will be used to represents this connection inside Zoom Contact Center.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSubdomain\u003c/strong\u003e: Enter the subdomain for your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave \u0026amp; Connect\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn the Zoom web portal, you will see the message \u003cstrong\u003eZoom Contact Center has successfully connected to Zendesk\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the navigation menu click \u003cstrong\u003eContact Center Management\u003c/strong\u003e then \u003cstrong\u003eIntegrations\u003c/strong\u003e. You will see the \u003cstrong\u003eZendesk\u003c/strong\u003e application with a \u003cstrong\u003eConnected\u003c/strong\u003e status.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSet client integration for Contact Center users\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in to the Zoom web portal.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the navigation menu click \u003cstrong\u003eContact Center Management\u003c/strong\u003e then \u003cstrong\u003eUsers\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind a user to enable the Zendesk integration for.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the last column, click the ellipses icon (...), then click \u003cstrong\u003eEdit\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNext to \u003cstrong\u003eClient Integration\u003c/strong\u003e, select \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHow to edit the Zendesk integration settings\u003c/h2\u003e\n\n\u003cp\u003eOnce established, you cannot edit the Zendesk integration connection. You can delete the connection if needed and re-create it in the event that your Zendesk subdomain changes.\u003c/p\u003e\n\n\u003ch2\u003ePost Install\u003c/h2\u003e\n\n\u003cp\u003eDuring the first call, a one time configuration is performed which requires the user to have Zendesk administrator permissions, please perform a test call to verify the functionality with an admin user.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nZoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate and personalized responses to their customers over a variety of channels. The solution’s intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7. \n\nZoom Contact Center’s open, secure,and  reliable platform enables it to easily  integrate with business applications such as Zendesk. Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).\n\nBy Integrating Zoom Contact Center with Zendesk, agents have access to contact center functionality within the Zendesk application, providing them with an efficient and unified experience in a single place without switching between the two applications. \n\n## Benefits: \n* Improves agent efficiency and productivity \n* Reduces effort and handle time with automatic logging and association with customer record for each interaction \n* Provides customers with a more personalized experience regardless of the channel they use.\n* Streamlines workflows and improves the agent-customer interaction\n\n## Key features:  \n* Inbound Call and Outbound Call: Supports both inbound and outbound calling \n* Customer Match and Screen Pop: Identifies the caller via phone number match and displays a screen pop with relevant customer information within Zendesk for both inbound and outbound calls.\n* Click-to-dial: Supports click-to-dial functionality that allows agents to dial out by clicking any phone number within Zendesk and thereby eliminating the need for manual dialing.\n* Ticket Creation \u0026 Ticket Update: Agents can create or update tickets.\n* Notes \u0026 Disposition Code: Agents can take notes during and after the call within the Softphone. It also allows agents to capture call disposition/outcomes.\n* Automatic Call Logging: Automatically captures and stores all the call-related information in addition to notes and disposition inside Zendesk without the need for manual entry.\n* Advanced Call controls: Supports advanced call handling functionalities such as Call Transfer, Call Hold, Auto Call recordings, etc.\n\n","raw_installation_instructions":"## Prerequisites Zoom Contact Center Zendesk integration\n\n* Zoom web portal account owner or admin privileges\n\n* Zoom Contact Center license\n\n* Talk Partner Edition for Zendesk\n\n* Objects enabled in Zendesk\n\n## How to install and set up Zoom Contact Center\n\n### Install the Zoom Contact Center for Zendesk app\n\nThe first step is to install Zoom Contact Center using the marketplace listing.\n\n1. From Zendesk, navigate to the Admin Center\n\n2. Select Apps and integrations\n\n3. At the top of the screen will be a button that says “Marketplace”, click it to visit the Zendesk Marketplace\n\n4. Locate the page for Zoom Contact Center\n\n5. There is a large button in the top right which says “Install”, click it\n\n6. On the installation confirmation page click “Install”\n\n7. The app is now installed! \n\n### Enable Zoom integration and add the Zendesk Connection\n\nA Zoom admin must authorize the Zoom Contact Center service with the Zendesk application. This will enable the Zoom agent experience within Zendesk.\n\n**Note:** Before starting, you must contact Zoom Support to enable the integrations menu in the Zoom web portal.\n\n1. Sign in to the Zoom web portal.\n\n2. In the navigation menu, click **Contact Center Management** then **Integrations**.\n\n3. In the **Applications** tab, click **Add**.\n\n4. On the **Select application** page, specify the following:\n\n * **Choose the external application you would like to connect with:** Select **Zendesk**.\n\n * **Select connection method:** select **OAuth**.\n\n5. Click **Next**.\n\n6. On the **Setup your external application page**, specify the following:\n\n * **Name your connection:** This name will be used to represents this connection inside Zoom Contact Center.\n\n * **Subdomain**: Enter the subdomain for your Zendesk instance.\n\n7. Click **Save \u0026 Connect**.\n\n * In the Zoom web portal, you will see the message **Zoom Contact Center has successfully connected to Zendesk**.\n\n8. In the navigation menu click **Contact Center Management** then **Integrations**. You will see the **Zendesk** application with a **Connected** status.\n\n### Set client integration for Contact Center users\n\n1. Sign in to the Zoom web portal.\n\n2. In the navigation menu click **Contact Center Management** then **Users**.\n\n3. Find a user to enable the Zendesk integration for.\n\n4. In the last column, click the ellipses icon (...), then click **Edit**.\n\n5. Next to **Client Integration**, select **Zendesk**.\n\n6. Click **Save**.\n\n## How to edit the Zendesk integration settings\n\nOnce established, you cannot edit the Zendesk integration connection. You can delete the connection if needed and re-create it in the event that your Zendesk subdomain changes.\n\n## Post Install\n\nDuring the first call, a one time configuration is performed which requires the user to have Zendesk administrator permissions, please perform a test call to verify the functionality with an admin user.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://858721.apps.zdusercontent.com/858721/assets/1724792288-a26b5485f8ba22f3106ba70884daa403/logo-small.png","large_icon":"https://858721.apps.zdusercontent.com/858721/assets/1724792288-a26b5485f8ba22f3106ba70884daa403/logo.png","screenshots":["https://858721.apps.zdusercontent.com/858721/assets/1724792288-a26b5485f8ba22f3106ba70884daa403/screenshot-0.png","https://858721.apps.zdusercontent.com/858721/assets/1724792288-a26b5485f8ba22f3106ba70884daa403/screenshot-1.png","https://858721.apps.zdusercontent.com/858721/assets/1724792288-a26b5485f8ba22f3106ba70884daa403/screenshot-2.png"],"installation_count":381},{"id":859074,"name":"Weni Platform","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2146654,"app_id":859074,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-14T13:39:25Z","updated_at":"2022-09-14T13:39:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3088,"entity_id":859074,"app_id":859074,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-09-14T13:39:27.000Z","updated_at":"2022-09-14T13:39:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-09-14T13:39:24Z","updated_at":"2026-04-30T21:21:58Z","terms_conditions_url":null,"app_organization":{"id":3480,"name":"Ilhasoft","email":"support@ilhasoft.com.br","website":"https://ilhasoft.com.br","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-09-14T20:28:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://weni.ai/"},"location_names":["ticket_sidebar"],"last_update_time":"2022-09-15T19:43:37Z","owner_id":269519,"author_name":"Ilhasoft","author_email":"contato@ilhasoft.com.br","author_url":"https://ilhasoft.com.br","short_description":"Open tickets from Weni Platform flows","long_description":"\u003cp\u003eWeni Platform is a complete, intelligent, and omnichannel tool for organizations to communicate with the public and automate repetitive processes. Our solution gives users autonomy so they can build conversation flows and easily integrate them with systems in different countries. We have our own NLP system, which is global, collaborative, and open-source. It also includes languages unexplored by the biggest players in the market.\u003c/p\u003e\n\n\u003cp\u003eAt the core of Weni Platform lies our powerful flow engine. With flows you can..\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage and organize millions of contacts\u003c/li\u003e\n\u003cli\u003eInteract with them via SMS, chat apps and telephone calls\u003c/li\u003e\n\u003cli\u003eBuild powerful applications without writing a line of code\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your Weni Platform flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t already have one, go to \u003ca href=\"https://flows.weni.ai\"\u003eWeni Platform\u003c/a\u003e and create an account. Signup is free!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you don\u0026#39;t already have one, go to \u003ca href=\"https://flows.weni.ai\"\u003eWeni Platform\u003c/a\u003e and create an account there. Signup is free! Once logged in there:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your account settings page.\u003c/li\u003e\n\u003cli\u003eFrom the menu at the top right, select \u003cem\u003eAdd Ticketing Service\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eSelect \u003cem\u003eZendesk\u003c/em\u003e and enter your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003eClick submit and follow the instructions provided.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou will now be able to add \u003cem\u003eOpen Ticket\u003c/em\u003e actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.\u003c/p\u003e\n","raw_long_description":"Weni Platform is a complete, intelligent, and omnichannel tool for organizations to communicate with the public and automate repetitive processes. Our solution gives users autonomy so they can build conversation flows and easily integrate them with systems in different countries. We have our own NLP system, which is global, collaborative, and open-source. It also includes languages unexplored by the biggest players in the market.\n\nAt the core of Weni Platform lies our powerful flow engine. With flows you can..\n\n * Manage and organize millions of contacts\n * Interact with them via SMS, chat apps and telephone calls\n * Build powerful applications without writing a line of code\n\nFlows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your Weni Platform flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.\n\nIf you don't already have one, go to [Weni Platform](https://flows.weni.ai) and create an account. Signup is free!","raw_installation_instructions":"If you don't already have one, go to [Weni Platform](https://flows.weni.ai) and create an account there. Signup is free! Once logged in there:\n\n1. Go to your account settings page.\n2. From the menu at the top right, select *Add Ticketing Service*.\n3. Select *Zendesk* and enter your Zendesk subdomain.\n4. Click submit and follow the instructions provided.\n\nYou will now be able to add *Open Ticket* actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://859074.apps.zdusercontent.com/859074/assets/1663268790-d7873520b31eed16eb20bd5e109110cc/logo-small.png","large_icon":"https://859074.apps.zdusercontent.com/859074/assets/1663268790-d7873520b31eed16eb20bd5e109110cc/logo.png","screenshots":["https://859074.apps.zdusercontent.com/859074/assets/1663268790-d7873520b31eed16eb20bd5e109110cc/screenshot-0.png","https://859074.apps.zdusercontent.com/859074/assets/1663268790-d7873520b31eed16eb20bd5e109110cc/screenshot-1.png","https://859074.apps.zdusercontent.com/859074/assets/1663268790-d7873520b31eed16eb20bd5e109110cc/screenshot-2.png"],"installation_count":15},{"id":859533,"name":"Tencent Cloud IM","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2148376,"app_id":859533,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-16T07:14:02Z","updated_at":"2022-09-16T07:14:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2148375,"app_id":859533,"name":"sdkappid","kind":"text","required":true,"position":1,"created_at":"2022-09-16T07:14:01Z","updated_at":"2022-09-16T07:14:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3089,"entity_id":859533,"app_id":859533,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-09-16T07:14:04.000Z","updated_at":"2022-09-16T07:14:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-09-16T07:14:01Z","updated_at":"2025-04-04T00:09:00Z","terms_conditions_url":null,"app_organization":{"id":5504,"name":"Tencent Cloud IM","email":"tencentcloud_im@tencent.com","website":"https://www.tencentcloud.com/products/im","country_code":"CN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-09-27T20:50:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.tencentcloud.com/document/product/1047/34350?from=zendesk"},"location_names":["ticket_sidebar"],"last_update_time":"2022-09-27T20:49:48Z","owner_id":269519,"author_name":"TencentCloudIM","author_email":"tencentcloud_im@tencent.com","author_url":"https://www.tencentcloud.com/products/im","short_description":"Deliver real-time communication with Tencent Cloud IM for Zendesk integration","long_description":"\u003cp\u003eTencent Cloud Instant Messaging (IM) provides globally interconnected chat APIs, multi-platform SDKs, and UIKit components to help you quickly bring messaging capabilities such as one-to-one chat, group chat, chat rooms, and system notifications to your applications and websites.\u003c/p\u003e\n\n\u003cp\u003eWith Tencent Cloud IM for Zendesk integration, ticket assignees are able to communicate with clients outside Zendesk by using Tencent Cloud IM services. Including features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eListen to the ticket assignment and invite corresponding agents to the conversation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide affluent chatting features.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInclude profile management, group management and conversation management.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn case you haven\u0026#39;t registered for Tencent Cloud IM, click \u003ca href=\"https://www.tencentcloud.com/document/product/1047/34577?from=zendesk\"\u003ehere\u003c/a\u003e to signup an account and start a free app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up Tencent Cloud IM for Zendesk, you need to have client side Tencent Cloud IM installed on your server and have registered for Tencent Cloud IM and created a SDKAppID, which identifies an Tencent Cloud app.\u003c/p\u003e\n\n\u003cp\u003eInstall client side Tencent Cloud IM on your server:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFollow the \u003ca href=\"https://www.tencentcloud.com/document/product/1047/50318?from=zendesk\"\u003einstructions\u003c/a\u003e to create the service.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill out the SDKAppID and the Secret.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart the service. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInstall Tencent Cloud IM for Zendesk: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;Install\u0026#39; at the top of this page\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill out \u0026#39;sdkappid\u0026#39; with your Tencent Cloud IM SDKAppID. Click \u003ca href=\"https://www.tencentcloud.com/document/product/1047/34577?from=zendesk\"\u003ehere\u003c/a\u003e to see how to get your SDKAppID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSignin the app by the \u003ca href=\"https://www.tencentcloud.com/document/product/1047/33517?from=zendesk\"\u003eUserSig\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Tencent Cloud Instant Messaging (IM) provides globally interconnected chat APIs, multi-platform SDKs, and UIKit components to help you quickly bring messaging capabilities such as one-to-one chat, group chat, chat rooms, and system notifications to your applications and websites.\n\nWith Tencent Cloud IM for Zendesk integration, ticket assignees are able to communicate with clients outside Zendesk by using Tencent Cloud IM services. 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Click 'Install' at the top of this page\n\n 2. Fill out 'sdkappid' with your Tencent Cloud IM SDKAppID. Click [here](https://www.tencentcloud.com/document/product/1047/34577?from=zendesk) to see how to get your SDKAppID.\n\n 3. 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and Project 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easy way to hide ticket fields and values from your agents.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHide and display ticket fields dynamically with the Conditional Fields app\u003c/h2\u003e\n\n\u003cp\u003eThe Conditional Field app is your silent guardian behind the scenes. Like a ninja, it hides unnecessary fields across Tickets, Users, Organizations, and Help Center forms, displaying only what matters to your agents and customers. You have full control over when and where fields appear by setting conditions for each one.\u003c/p\u003e\n\n\u003ch2\u003eWhy Conditional Fields is a game changer\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrganized ticket view\u003c/strong\u003e  – Hide ticket fields in Zendesk to reduce clutter\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull control over ticket fields\u003c/strong\u003e – Customize views at the Ticket, User, and Organization levels\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced customization\u003c/strong\u003e – Set conditions to any ticket fields and display only relevant information\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cem\u003eDo you want to better manage ticket fields in Zendesk?\u003c/em\u003e \u003cstrong\u003eTry the app now!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eUpgrade the way you manage ticket fields\u003c/h2\u003e\n\n\u003cp\u003eThis app enables you to hide ticket fields in Zendesk based on conditions. You can define rules to tailor the view for specific agent roles, making navigation easier and improving user experience.\u003c/p\u003e\n\n\u003ch2\u003eImportant features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e“Is empty / is not empty” conditions\u003c/strong\u003e (also: \u003cem\u003epresent / not present\u003c/em\u003e) can be applied to fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMulti-select fields\u003c/strong\u003e can be used as conditions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInteger and text fields\u003c/strong\u003e can be selected as drivers for \u003cem\u003epresent / not present\u003c/em\u003e conditions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHide forms\u003c/strong\u003e from the Help Center dropdown if conditions from end-user or organization tags are not met. Multiple configurations can be applied to a single field.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet remaining option as default\u003c/strong\u003e: if only one option remains after conditions are applied, that option will automatically be preselected (instead of showing “-”).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize the \u003cstrong\u003eticket, user, and organization pages\u003c/strong\u003e with flexible conditions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCore Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eConfiguration\u003c/strong\u003e possible in \u003cstrong\u003ethree levels\u003c/strong\u003e\n\n\u003col\u003e\n\u003cli\u003e Forms\u003c/li\u003e\n\u003cli\u003e Fields\u003c/li\u003e\n\u003cli\u003e Options\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e Get a \u003cstrong\u003eclear overview\u003c/strong\u003e of \u003cstrong\u003eall created fields\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eSet\u003c/strong\u003e fields in bulk as \u003cstrong\u003edisabled, hidden, mandatory, or condition-based\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eCustomize dropdown\u003c/strong\u003e options by disabling, hiding, or applying conditions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet up\u003c/strong\u003e shared conditions to show or hide fields for \u003cstrong\u003especific groups or all users\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button \u003c/p\u003e\n\n\u003cp\u003eThere will be a new menu button in the main navigation to configure the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect the form you want to configure\u003c/li\u003e\n\u003cli\u003eSelect the drop-down field you want to hide or disable fields in\u003c/li\u003e\n\u003cli\u003eHide or disable (will be shown as grey text) the fields that should not be shown on the form\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\n[book]: https://leafworks.de/en/sales-meeting-2/\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\n\n[![website][banner]][website]\n## Hide and display ticket fields dynamically with the Conditional Fields app\n\nThe Conditional Field app is your silent guardian behind the scenes. Like a ninja, it hides unnecessary fields across Tickets, Users, Organizations, and Help Center forms, displaying only what matters to your agents and customers. You have full control over when and where fields appear by setting conditions for each one.\n\n## Why Conditional Fields is a game changer\n\n**Organized ticket view**  – Hide ticket fields in Zendesk to reduce clutter\n\n**Full control over ticket fields** – Customize views at the Ticket, User, and Organization levels\n\n**Advanced customization** – Set conditions to any ticket fields and display only relevant information\n  \n💡 _Do you want to better manage ticket fields in Zendesk?_ **Try the app now!**\n\n\n## Upgrade the way you manage ticket fields\n\nThis app enables you to hide ticket fields in Zendesk based on conditions. You can define rules to tailor the view for specific agent roles, making navigation easier and improving user experience.\n\n\n## Important features\n \n-   **“Is empty / is not empty” conditions** (also: _present / not present_) can be applied to fields.\n    \n-   **Multi-select fields** can be used as conditions.\n    \n-   **Integer and text fields** can be selected as drivers for _present / not present_ conditions.\n    \n-   **Hide forms** from the Help Center dropdown if conditions from end-user or organization tags are not met. Multiple configurations can be applied to a single field.\n\n-   **Set remaining option as default**: if only one option remains after conditions are applied, that option will automatically be preselected (instead of showing “-”).\n\n-   Customize the **ticket, user, and organization pages** with flexible conditions.\n    \n\n## Core Features\n\n\n-   **Configuration** possible in **three levels**\n    1.  Forms\n    2.  Fields\n    3.  Options\n-  Get a **clear overview** of **all created fields**\n-  **Set** fields in bulk as **disabled, hidden, mandatory, or condition-based**\n-  **Customize dropdown** options by disabling, hiding, or applying conditions\n- **Set up** shared conditions to show or hide fields for **specific groups or all users**.\n\n\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\n\n[![partners-web][partners]][partners-web]\n\n[![website][banner]][website]\n\n## App inquiries\n\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\n\n## About Leafworks\n\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\n\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\n\n\n[![website][banner]][website]\n","raw_installation_instructions":"Simply click the install button \n\nThere will be a new menu button in the main navigation to configure the app:\n\n1. Select the form you want to configure\n2. Select the drop-down field you want to hide or disable fields in\n3. Hide or disable (will be shown as grey text) the fields that should not be shown on the form","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://861234.apps.zdusercontent.com/861234/assets/1788940412-72cfda18dc8b7f1f47404890d0802b1f/logo-small.png","large_icon":"https://861234.apps.zdusercontent.com/861234/assets/1788940412-72cfda18dc8b7f1f47404890d0802b1f/logo.png","screenshots":["https://861234.apps.zdusercontent.com/861234/assets/1788940412-72cfda18dc8b7f1f47404890d0802b1f/screenshot-0.png","https://861234.apps.zdusercontent.com/861234/assets/1788940412-72cfda18dc8b7f1f47404890d0802b1f/screenshot-1.png","https://861234.apps.zdusercontent.com/861234/assets/1788940412-72cfda18dc8b7f1f47404890d0802b1f/screenshot-2.png"],"installation_count":23},{"id":863641,"name":"Support Change Assistant","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2187358,"app_id":863641,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-30T12:53:46Z","updated_at":"2022-09-30T12:53:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3104,"entity_id":863641,"app_id":863641,"amount":8000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LniiDEJDVs0D1ss9ByS48sL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":1054,"cost_type":"CostStripe","active":true,"created_at":"2022-09-30T12:53:48.000Z","updated_at":"2022-09-30T12:53:48.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-16","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-09-30T12:53:45Z","updated_at":"2025-04-04T00:09:04Z","terms_conditions_url":"https://zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[2],"date_published":"2022-11-15T22:32:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2023-06-23T20:49:26Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://zenplates.co/","short_description":"Detect and fix broken Triggers, Automations, Views, Macros and SLAs","long_description":"\u003cp\u003eThis app enables Zendesk administrators to quickly detect and fix broken references in Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) - an important companion to any effective change management process that provides peace of mind that your Zendesk instance is working the way it should.\u003c/p\u003e\n\n\u003ch2\u003eLearn to love change\u003c/h2\u003e\n\n\u003cp\u003eUpdates to the way your Zendesk instance is configured are an important part of adapting and growing your customer service strategy over time, but as your environment becomes increasingly more complex, they can also represent significant risk if not managed properly.\u003c/p\u003e\n\n\u003cp\u003eWithout a systematic way to detect issues, these changes can unintentionally break existing workflows and go undetected for long periods of time.\u003c/p\u003e\n\n\u003ch2\u003eFeature-rich, for the time-poor\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAudit Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) for broken references\u003c/li\u003e\n\u003cli\u003eView a quick summary to show what needs your attention the most\u003c/li\u003e\n\u003cli\u003eView a detailed line-by-line breakdown of each issue\u003c/li\u003e\n\u003cli\u003eNavigate directly to the problem with a single click\u003c/li\u003e\n\u003cli\u003eFilter results quickly isolate areas of interest\u003c/li\u003e\n\u003cli\u003eExport results to easily get input from other stakeholders\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhen should I use this app?\u003c/h2\u003e\n\n\u003cp\u003eThis app should be run as part of the change management process after implementing any significant changes.\u003c/p\u003e\n\n\u003cp\u003eFor true peace of mind, we also recommend revisiting this process on a regular schedule to catch any issues that can result from the day-to-day optimization of your instance.\u003c/p\u003e\n\n\u003ch2\u003eLooking for more?\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zenplates.co/\"\u003eZenplates\u003c/a\u003e is a Zendesk partner specializing in themes, apps, migrations and consulting services for the Zendesk Suite. For more information, please visit \u003ca href=\"https://www.zenplates.co/\"\u003eour website\u003c/a\u003e or \u003ca href=\"mailto:support@zenplates.co\"\u003eemail us\u003c/a\u003e directly.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and you\u0026#39;re ready to go!\u003c/p\u003e\n","raw_long_description":"This app enables Zendesk administrators to quickly detect and fix broken references in Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) - an important companion to any effective change management process that provides peace of mind that your Zendesk instance is working the way it should.\n\n## Learn to love change\nUpdates to the way your Zendesk instance is configured are an important part of adapting and growing your customer service strategy over time, but as your environment becomes increasingly more complex, they can also represent significant risk if not managed properly.\n\nWithout a systematic way to detect issues, these changes can unintentionally break existing workflows and go undetected for long periods of time.\n\n## Feature-rich, for the time-poor\n* Audit Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) for broken references\n* View a quick summary to show what needs your attention the most\n* View a detailed line-by-line breakdown of each issue\n* Navigate directly to the problem with a single click\n* Filter results quickly isolate areas of interest\n* Export results to easily get input from other stakeholders\n\n## When should I use this app?\nThis app should be run as part of the change management process after implementing any significant changes.\n\nFor true peace of mind, we also recommend revisiting this process on a regular schedule to catch any issues that can result from the day-to-day optimization of your instance.\n\n## Looking for more?\n[Zenplates](https://www.zenplates.co/) is a Zendesk partner specializing in themes, apps, migrations and consulting services for the Zendesk Suite. For more information, please visit [our website](https://www.zenplates.co/) or [email us](mailto:support@zenplates.co) directly.","raw_installation_instructions":"Simply install the app and you're ready to go!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://863641.apps.zdusercontent.com/863641/assets/1687266133-e7982afdf2a1fdea19cfad62088ea2d4/logo-small.png","large_icon":"https://863641.apps.zdusercontent.com/863641/assets/1687266133-e7982afdf2a1fdea19cfad62088ea2d4/logo.png","screenshots":["https://863641.apps.zdusercontent.com/863641/assets/1687266133-e7982afdf2a1fdea19cfad62088ea2d4/screenshot-0.png","https://863641.apps.zdusercontent.com/863641/assets/1687266133-e7982afdf2a1fdea19cfad62088ea2d4/screenshot-1.png","https://863641.apps.zdusercontent.com/863641/assets/1687266133-e7982afdf2a1fdea19cfad62088ea2d4/screenshot-2.png"],"installation_count":3},{"id":863767,"name":"Sweito","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2188121,"app_id":863767,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-09-30T22:08:36Z","updated_at":"2022-09-30T22:08:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2188120,"app_id":863767,"name":"token","kind":"text","required":true,"position":1,"created_at":"2022-09-30T22:08:36Z","updated_at":"2022-09-30T22:08:36Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3105,"entity_id":863767,"app_id":863767,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-09-30T22:08:38.000Z","updated_at":"2022-09-30T22:08:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-09-30T22:08:35Z","updated_at":"2025-04-04T00:09:04Z","terms_conditions_url":null,"app_organization":{"id":5498,"name":"Sweito Limited","email":"Captajo@yahoo.com","website":"https://sweito.com","country_code":"NG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-10-04T20:08:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sweito.com/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-10-04T20:08:09Z","owner_id":269519,"author_name":"Sweito","author_email":"support@sweito.com","author_url":"https://sweito.com","short_description":"Connect your marketplace (eBay, Catch.com.au and others) to your Zendesk account","long_description":"\u003cp\u003eSweito let\u0026#39;s you manage your various marketplaces (eBay, Catch.com.au and others) tickets from your favourite helpdesk (Zendesk) and also allows you take action from your Zendesk account. It does this by synchronizing the messages from your store with your Zendesk account, allowing your replies to be sent back to your store automatically.\u003c/p\u003e\n\n\u003cp\u003eSweito also let you take different types of actions from your Zendesk account, without having to log back in your different stores to do so. Some of the actions that can be taken includes uploading of proof of shipping, update refund decision, etc. depending on the store the ticket is received from.\u003c/p\u003e\n\n\u003cp\u003eThis Sweito integration allows you view the full ticket information and take action from your Zendesk account, alongside each ticket view.\u003c/p\u003e\n\n\u003ch2\u003eView Ticket Full Information\u003c/h2\u003e\n\n\u003cp\u003eAccess each ticket full information directly from your Zendesk account. This helps you properly identify each ticket opened and gives added information when making responses.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://sweito.com/wp-content/uploads/2022/10/preview-1.png\" alt=\"View Ticket Preview\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAction on Opened Tickets\u003c/h2\u003e\n\n\u003cp\u003eTake action on tickets directly from your Zendesk account. All actions taken are sent back directly to your store, saving you the time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://sweito.com/wp-content/uploads/2022/10/preview-2.png\" alt=\"Take Action Preview\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eStart using Sweito today, visit \u003ca href=\"https://app.sweito.com/#/auth/register\"\u003ehttps://app.sweito.com/#/auth/register\u003c/a\u003e to create an account for FREE! or visit \u003ca href=\"https://sweito.com\"\u003eSweito Website\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Sweito from Zendesk marketplace. Once installed, enter your Sweito App Token in the setting field shown and start using immediately. \u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t have a token? \u003ca href=\"https://sweito.com/how-to-generate-app-token\"\u003eVisit here to learn how to generate one now\u003c/a\u003e \u003c/p\u003e\n","raw_long_description":"Sweito let's you manage your various marketplaces (eBay, Catch.com.au and others) tickets from your favourite helpdesk (Zendesk) and also allows you take action from your Zendesk account. It does this by synchronizing the messages from your store with your Zendesk account, allowing your replies to be sent back to your store automatically.\n\nSweito also let you take different types of actions from your Zendesk account, without having to log back in your different stores to do so. Some of the actions that can be taken includes uploading of proof of shipping, update refund decision, etc. depending on the store the ticket is received from.\n\nThis Sweito integration allows you view the full ticket information and take action from your Zendesk account, alongside each ticket view.\n\n## View Ticket Full Information\n\nAccess each ticket full information directly from your Zendesk account. This helps you properly identify each ticket opened and gives added information when making responses.\n\n![View Ticket Preview](https://sweito.com/wp-content/uploads/2022/10/preview-1.png)\n\n## Action on Opened Tickets\n\nTake action on tickets directly from your Zendesk account. All actions taken are sent back directly to your store, saving you the time.\n\n![Take Action Preview](https://sweito.com/wp-content/uploads/2022/10/preview-2.png)\n\n## Get Started\n\nStart using Sweito today, visit [https://app.sweito.com/#/auth/register](https://app.sweito.com/#/auth/register) to create an account for FREE! or visit [Sweito Website](https://sweito.com) for more information.","raw_installation_instructions":"Install Sweito from Zendesk marketplace. Once installed, enter your Sweito App Token in the setting field shown and start using immediately. \n \n Don't have a token? [Visit here to learn how to generate one now](https://sweito.com/how-to-generate-app-token) ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://863767.apps.zdusercontent.com/863767/assets/1664913716-aed0be5f045761eb1eb0d509262b64e5/logo-small.png","large_icon":"https://863767.apps.zdusercontent.com/863767/assets/1664913716-aed0be5f045761eb1eb0d509262b64e5/logo.png","screenshots":["https://863767.apps.zdusercontent.com/863767/assets/1664913716-aed0be5f045761eb1eb0d509262b64e5/screenshot-0.png","https://863767.apps.zdusercontent.com/863767/assets/1664913716-aed0be5f045761eb1eb0d509262b64e5/screenshot-1.png","https://863767.apps.zdusercontent.com/863767/assets/1664913716-aed0be5f045761eb1eb0d509262b64e5/screenshot-2.png"],"installation_count":2},{"id":865393,"name":"Record","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2198293,"app_id":865393,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-06T16:36:33Z","updated_at":"2022-10-06T16:36:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3116,"entity_id":865393,"app_id":865393,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-10-06T16:36:35.000Z","updated_at":"2022-10-06T16:36:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":1,"count":{"1":2,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-06T16:36:32Z","updated_at":"2025-04-04T00:09:05Z","terms_conditions_url":null,"app_organization":{"id":5525,"name":"Record","email":"support@torecord.it","website":"https://torecord.it","country_code":"IL","stripe_account_id":null,"state":null},"locations":[10,3],"date_published":"2022-10-12T17:23:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2023-05-31T21:57:03Z","owner_id":269519,"author_name":"Record By Tuto","author_email":"team@torecord.it","author_url":"https://torecord.it/","short_description":"Stop wasting time. Let your users record their issues with all the data included","long_description":"\u003cp\u003eRecord is the first support communication tool for support teams and their users. \u003c/p\u003e\n\n\u003cp\u003eWith Record, you can let your users share their problems visually with all the data needed like console logs and networks, to reduce the average handle time per ticket, and increase overall user satisfaction. It will help you understand your users better, and it will help your user to communicate better.\u003c/p\u003e\n\n\u003cp\u003eThe Record-Zendesk integration unlocks a whole new world of possibilities that power-up both platforms. Now you can ask your users to create a record directly from the Zendesk ticket, and get the recording back to the ticket without leaving your main support OS.  More than that, users can start the support journey by recording their issues using Record and it will automatically open a new ticket in your Zendesk account.\u003c/p\u003e\n\n\u003ch1\u003eWhy Using Record?\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eReduce ticket handle time - Stop corresponding back and forth to get what you need to start investigating the issue. Let your user expressing themselfs with better expiriance, and get all you need to start solving their issues.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShare \u0026amp; Collaborate - you can share any user record internally with your R\u0026amp;D and Product teams, for better conversation and resolution of what your user is experiencing.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecurity and Privacy first  - you can control what has been recorded. Use our special security and privacy feature to mask or block elements from your product from being recorded.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRecord Tickets - let your customers record issues with voice and with a visual representation of the issue. The record, console log and network data will come directly into the agents account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eHow to get started?\u003c/h1\u003e\n\n\u003cp\u003eGetting started is simple. Just click install.\u003c/p\u003e\n\n\u003ch1\u003eNeed help?\u003c/h1\u003e\n\n\u003cp\u003eVisit our \u003ca href=\"https://torecord.it/docs?utm_source=zen_app_fulldesc\"\u003eHelp Center\u003c/a\u003e or contact us at \u003ca href=\"mailto:support@torecord.it\"\u003esupport@torecord.it\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install at the right corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket and you will see the record app icon - click on it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eon Record Zendesk application, click on login to login into your account, if you are a new user just sign up.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh your Zendesk page - you\u0026#39;re now connected!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNotice: in order Record to fully works, you need to complete the setup process for your record account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEmbed your Record snippet into your web product\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eActivate your domain on your dashboard settings.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce you are done with these steps, you will be ready to start Recording.\u003c/p\u003e\n\n\u003cp\u003eWe will guide you through your journey. but if you have any questions don\u0026#39;t hesitate to reach out.\u003c/p\u003e\n\n\u003cp\u003evisit our \u003ca href=\"https://torecord.it/docs?utm_source=zen_app_install\"\u003eHelp Center\u003c/a\u003e or contact us at \u003ca href=\"mailto:support@torecord.it\"\u003esupport@torecord.it\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Record is the first support communication tool for support teams and their users. \n\n With Record, you can let your users share their problems visually with all the data needed like console logs and networks, to reduce the average handle time per ticket, and increase overall user satisfaction. It will help you understand your users better, and it will help your user to communicate better.\n\nThe Record-Zendesk integration unlocks a whole new world of possibilities that power-up both platforms. Now you can ask your users to create a record directly from the Zendesk ticket, and get the recording back to the ticket without leaving your main support OS.  More than that, users can start the support journey by recording their issues using Record and it will automatically open a new ticket in your Zendesk account.\n\n# Why Using Record?\n\n1. Reduce ticket handle time - Stop corresponding back and forth to get what you need to start investigating the issue. Let your user expressing themselfs with better expiriance, and get all you need to start solving their issues.\n\n2. Share \u0026 Collaborate - you can share any user record internally with your R\u0026D and Product teams, for better conversation and resolution of what your user is experiencing.\n\n3. Security and Privacy first  - you can control what has been recorded. Use our special security and privacy feature to mask or block elements from your product from being recorded.\n\n4. Record Tickets - let your customers record issues with voice and with a visual representation of the issue. The record, console log and network data will come directly into the agents account.\n\n# How to get started?\n\nGetting started is simple. Just click install.\n\n# Need help?\nVisit our [Help Center](https://torecord.it/docs?utm_source=zen_app_fulldesc) or contact us at [support@torecord.it](mailto:support@torecord.it).","raw_installation_instructions":"1.  Click Install at the right corner.\n\n2.  Open any ticket and you will see the record app icon - click on it.\n\n3.  on Record Zendesk application, click on login to login into your account, if you are a new user just sign up.\n\n4.  Refresh your Zendesk page - you're now connected!\n\nNotice: in order Record to fully works, you need to complete the setup process for your record account.\n\n1.  Embed your Record snippet into your web product\n\n2.  Activate your domain on your dashboard settings.\n\nOnce you are done with these steps, you will be ready to start Recording.\n\nWe will guide you through your journey. but if you have any questions don't hesitate to reach out.\n\nvisit our [Help Center](https://torecord.it/docs?utm_source=zen_app_install) or contact us at [support@torecord.it](mailto:support@torecord.it)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://865393.apps.zdusercontent.com/865393/assets/1685451225-5f559b2db1fc5a456d4aa52f6310cd85/logo-small.png","large_icon":"https://865393.apps.zdusercontent.com/865393/assets/1685451225-5f559b2db1fc5a456d4aa52f6310cd85/logo.png","screenshots":["https://865393.apps.zdusercontent.com/865393/assets/1685451225-5f559b2db1fc5a456d4aa52f6310cd85/screenshot-0.png","https://865393.apps.zdusercontent.com/865393/assets/1685451225-5f559b2db1fc5a456d4aa52f6310cd85/screenshot-1.png","https://865393.apps.zdusercontent.com/865393/assets/1685451225-5f559b2db1fc5a456d4aa52f6310cd85/screenshot-2.png"],"installation_count":10},{"id":865778,"name":"Fullview","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2200804,"app_id":865778,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-07T09:05:06Z","updated_at":"2022-10-07T09:05:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2684127,"app_id":865778,"name":"region","kind":"text","required":false,"position":1,"created_at":"2023-08-29T21:59:15Z","updated_at":"2023-08-29T21:59:15Z","default_value":"EU","secure":false,"scopes":null,"options":null},{"id":3129767,"app_id":865778,"name":"ssoDomain","kind":"text","required":false,"position":2,"created_at":"2024-12-19T18:12:48Z","updated_at":"2024-12-19T18:12:48Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":3120,"entity_id":865778,"app_id":865778,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-10-07T09:05:07.000Z","updated_at":"2022-10-07T09:05:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-07T09:05:05Z","updated_at":"2026-05-19T15:27:20Z","terms_conditions_url":null,"app_organization":{"id":5489,"name":"Fullview","email":"dev@fullview.io","website":"fullview.io","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2022-10-17T16:46:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fullview.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-19T15:27:16Z","owner_id":269519,"author_name":"Fullview","author_email":"dorin@fullview.io","author_url":"https://fullview.io","short_description":"Cut support time in half with co-browsing and session replays.","long_description":"\u003cp\u003eFullview helps you cut support time in half and get context on customer issues with cobrowsing and session replays. \u003c/p\u003e\n\n\u003cp\u003eAnd you can now bring that functionality straight into Zendesk with this integration. \u003c/p\u003e\n\n\u003cp\u003eInitiate a cobrowsing call with your users in the channels you already use to communicate with them. Solve issues collaboratively without having to leave your app or download anything. Gain control of a user’s screen, navigate within your app, complete steps and submit forms on their behalf. \u003c/p\u003e\n\n\u003cp\u003eWant to understand what a user experienced in-app before they reached out to you? Watch recordings of their latest user sessions directly in Zendesk to see exactly what they did in your product and if they encountered any bugs or issues. \u003c/p\u003e\n\n\u003cp\u003eNeed to troubleshoot? No need to ask your users to explain or send screenshots. With Fullview, you can see real-time console information like user steps, errors and warnings during a cobrowsing call or while watching a session replay. \u003c/p\u003e\n\n\u003cp\u003eInstallation only takes a few minutes and your users won’t have to download anything.\u003c/p\u003e\n\n\u003cp\u003eFullview is fully GDPR compliant and all user data is stored within the EU, so you can ensure maximum safety and compliance while solving support tickets. \u003c/p\u003e\n\n\u003cp\u003eData handling: Fullview does not store any Zendesk user data. When you click the Start Cobrowse button from the Zendesk app, we only use the customer’s email or externalId from Zendesk to initiate the cobrowse session in Fullview. For tickets, we store the ticket id when a cobrowse starts so that we can post a note in the ticket when the cobrowse ends. \u003c/p\u003e\n\n\u003cp\u003eFullview can also use the Zendesk API to send notes in tickets related to cobrowse recordings or sessions. This only happens after a customer authorizes the app. \u003c/p\u003e\n\n\u003cp\u003eGet started today to solve issues faster and more efficiently. \u003ca href=\"https://support.fullview.io/en/articles/6583808-zendesk-fullview-integration\"\u003eLearn how\u003c/a\u003e to install Fullview. \u003c/p\u003e\n\n\u003cp\u003eNeed help? Contact us at support@fullview.io\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app from the Zendesk Marketplace as a Zendesk admin. \u003c/p\u003e\n\n\u003cp\u003e2) Configure the installation parameters. If your Fullview organization is in a region other than EU, set the Region field accordingly (for example: us-1 or eu-2). If you use an SSO domain in Fullview, update the SSO Domain field (for example: org.sso.fullview.io). \u003c/p\u003e\n\n\u003cp\u003eHow to update these fields? Go to Admin Center → Apps and integrations → Zendesk Support Apps, find Fullview for Support, and update the fields under the Installation title. \u003c/p\u003e\n\n\u003cp\u003e3) Open any ticket and click the Apps sidebar menu. You will see the Fullview for Support app there. \u003c/p\u003e\n\n\u003cp\u003e4) Click Authorize Fullview and you will be redirected to the OAuth consent screen to grant access. \u003c/p\u003e\n\n\u003cp\u003eWhy do we need a token? We use it to send notes to your tickets containing session replays and cobrowse recordings.\u003c/p\u003e\n","raw_long_description":"Fullview helps you cut support time in half and get context on customer issues with cobrowsing and session replays. \n\n And you can now bring that functionality straight into Zendesk with this integration. \n\n Initiate a cobrowsing call with your users in the channels you already use to communicate with them. Solve issues collaboratively without having to leave your app or download anything. Gain control of a user’s screen, navigate within your app, complete steps and submit forms on their behalf. \n\n Want to understand what a user experienced in-app before they reached out to you? Watch recordings of their latest user sessions directly in Zendesk to see exactly what they did in your product and if they encountered any bugs or issues. \n\n Need to troubleshoot? No need to ask your users to explain or send screenshots. With Fullview, you can see real-time console information like user steps, errors and warnings during a cobrowsing call or while watching a session replay. \n\n Installation only takes a few minutes and your users won’t have to download anything.\n\n Fullview is fully GDPR compliant and all user data is stored within the EU, so you can ensure maximum safety and compliance while solving support tickets. \n\n Data handling: Fullview does not store any Zendesk user data. When you click the Start Cobrowse button from the Zendesk app, we only use the customer’s email or externalId from Zendesk to initiate the cobrowse session in Fullview. For tickets, we store the ticket id when a cobrowse starts so that we can post a note in the ticket when the cobrowse ends. \n\n Fullview can also use the Zendesk API to send notes in tickets related to cobrowse recordings or sessions. This only happens after a customer authorizes the app. \n\n Get started today to solve issues faster and more efficiently. [Learn how](https://support.fullview.io/en/articles/6583808-zendesk-fullview-integration) to install Fullview. \n\n Need help? Contact us at support@fullview.io","raw_installation_instructions":"1) Install the app from the Zendesk Marketplace as a Zendesk admin. \n\n 2) Configure the installation parameters. If your Fullview organization is in a region other than EU, set the Region field accordingly (for example: us-1 or eu-2). 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Payments"}],"collections":[{"id":7,"name":"Retail/Ecommerce"}],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-10-13T23:24:05Z","updated_at":"2026-07-10T17:20:03Z","terms_conditions_url":"https://agnostack.com/terms","app_organization":{"id":2383,"name":"agnoStack","email":"support@agnostack.com","website":"https://agnostack.com","country_code":"US","stripe_account_id":"acct_1LdCplFza3zSMBof","state":"published"},"locations":[7,5,6,2,10,3,4,1,9],"date_published":"2022-10-17T16:06:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","user_sidebar","organization_sidebar","nav_bar","ticket_editor","ticket_sidebar","new_ticket_sidebar","top_bar","modal"],"last_update_time":"2026-07-10T17:19:56Z","owner_id":269519,"author_name":"agnoStack","author_email":"info@agnostack.com","author_url":"https://agnostack.com","short_description":"REAL Commerce support - View/modify order, shipping, payment data (+more) across stores.","long_description":"\u003ch3\u003eShopify Premium for Zendesk Support\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://premium.stackableapps.com/shop-zendesk\"\u003eShopify Premium for Zendesk\u003c/a\u003e is THE leading Shopify integration app for Zendesk. The only true enterprise integration for \u003cstrong\u003e\u003ca href=\"https://shopify.com\"\u003eShopify\u003c/a\u003e\u003c/strong\u003e - rated one of the \u003ca href=\"https://stackableapps.com/zendesk\"\u003eTop Zendesk Apps\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003eNo more shuffling between apps. \u003ca href=\"https://agnostack.com\"\u003eagnoStack™\u003c/a\u003e now makes it possible to \u003cstrong\u003eSearch, Modify and Create Orders\u003c/strong\u003e and \u003cstrong\u003eAccess Real-time Commerce, Shipping and Payment Data\u003c/strong\u003e directly inside Zendesk. NOW includes \u003cstrong\u003eAI for Commerce\u003c/strong\u003e making AI so simple it feels like magic!\u003c/p\u003e\n\n\u003cp\u003eNow offering \u003cstrong\u003eCartCollab(SM)\u003c/strong\u003e, an entirely new way for agents to share carts and collaborate with customers.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-animation-Shopify.gif\" alt=\"See agnoStack™ in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-shopify\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eCORE FEATURES\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eShopify Premium for Zendesk\u003c/em\u003e is THE app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer order history\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder basics/details\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder search/filter/sort/lookup\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePin ticket order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds Processing\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to process full, item-level and partial refunds (platform dependant).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Macros\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insights\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Capture/Rapid Re-Order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003ePerform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a our simple CartCollab(SM) checkout flow.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMultiple Provider Configurations\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eConnect multiple platforms and/or storefronts into a single, unified view of your customer\u0026#39;s orders.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e* Denotes Paid Features. Detailed pricing and tiers can be found at \u003ca href=\"https://agnostack.com/pricing\"\u003eagnostack.com/pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy: \u003ca href=\"https://agnostack.com/privacy\"\u003eagnostack.com/privacy\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eTerms: \u003ca href=\"https://agnostack.com/terms\"\u003eagnostack.com/terms\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eSupport: \u003ca href=\"mailto:support@agnostack.com\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eCustomers always first, including ours\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eAlways Optimizing\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe have a ton of features on our roadmap and look forward to continually improving your support experience!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about agnoStack™ at \u003ca href=\"https://agnostack.com\"\u003eagnostack.com\u003c/a\u003e. See all of our \u003ca href=\"https://www.zendesk.com/marketplace/partners/2383/agnostack/\"\u003eeCommerce apps\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eGive us 30 minutes and we\u0026#39;ll blow your business\u0026#39; mind. \u003ca href=\"https://agnostack.com/book-a-meeting\"\u003eSchedule a demo today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-footer.png\" alt=\"Platform agnostic to grow with you from day 1 to day 100\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;agnoStack™ Omni-Channel Commerce\u0026quot; is also available for: \u003cstrong\u003eBigCommerce\u003c/strong\u003e, \u003cstrong\u003ecommercetools\u003c/strong\u003e, \u003cstrong\u003eMagento\u003c/strong\u003e 2/Adobe Commerce Cloud, Magento 1, \u003cstrong\u003eElastic Path\u003c/strong\u003e, and \u003cstrong\u003eWooCommerce\u003c/strong\u003e at: \u003ca href=\"https://www.zendesk.com/apps/support/agnostack-commerce/\"\u003eagnoStack Omni-Channel Commerce\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-shopify\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\u003c/p\u003e\n\n\u003cp\u003eOnce you install the application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\u003c/p\u003e\n\n\u003cp\u003eYou will be prompted to enter corresponding configuration fields required for each Shopify storefront.\u003c/p\u003e\n\n\u003cp\u003eAfter entering your Provider data, you will be able to select any additional options.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues/questions, please contact us at \u003cem\u003e\u003ca href=\"mailto:support@agnostack.com?subject=Shopify%20Plugin%20Inquiry\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","raw_long_description":"###Shopify Premium for Zendesk Support\n\n[Shopify Premium for Zendesk](https://premium.stackableapps.com/shop-zendesk) is THE leading Shopify integration app for Zendesk. The only true enterprise integration for **[Shopify](https://shopify.com)** - rated one of the [Top Zendesk Apps](https://stackableapps.com/zendesk)!\n\nNo more shuffling between apps. [agnoStack™](https://agnostack.com) now makes it possible to **Search, Modify and Create Orders** and **Access Real-time Commerce, Shipping and Payment Data** directly inside Zendesk. NOW includes **AI for Commerce** making AI so simple it feels like magic!\n\nNow offering **CartCollab(SM)**, an entirely new way for agents to share carts and collaborate with customers.\n\n[![See agnoStack™ in action](http://agnostack.com/images/agnoStack-marketplace-animation-Shopify.gif)](https://agnostack.com)\n\n_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-shopify)._\n\n####CORE FEATURES\n\n_Shopify Premium for Zendesk_ is THE app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\n\n**Customer order history***\n\nAllow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.\n\n**Order basics/details***\n\nGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\n\n**Order search/filter/sort/lookup***\n\nYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\n\n**Pin ticket order***\n\nAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\n\n**Refunds Processing***\n\nAllow agents to process full, item-level and partial refunds (platform dependant).\n\n**Advanced Macros***\n\nQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\n\n**Customer Insights***\n\nSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\n\n**Order Capture/Rapid Re-Order***\n\nPerform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a our simple CartCollab(SM) checkout flow.\n\n**Multiple Provider Configurations***\n\nConnect multiple platforms and/or storefronts into a single, unified view of your customer's orders.\n\n_* Denotes Paid Features. Detailed pricing and tiers can be found at [agnostack.com/pricing](https://agnostack.com/pricing)._\n\n---\n\n_Privacy: [agnostack.com/privacy](https://agnostack.com/privacy)_\n_Terms: [agnostack.com/terms](https://agnostack.com/terms)_\n_Support: [support@agnostack.com](mailto:support@agnostack.com)_\n\n---\n\n####Customers always first, including ours\n\n_Always Optimizing_\n\nWe have a ton of features on our roadmap and look forward to continually improving your support experience!\n\n---\n\n**Learn More**\n\nLearn more about agnoStack™ at [agnostack.com](https://agnostack.com). See all of our [eCommerce apps](https://www.zendesk.com/marketplace/partners/2383/agnostack/).\n\nGive us 30 minutes and we'll blow your business' mind. [Schedule a demo today](https://agnostack.com/book-a-meeting).\n\n[![Platform agnostic to grow with you from day 1 to day 100](http://agnostack.com/images/agnoStack-marketplace-footer.png)](https://agnostack.com)\n\n\"agnoStack™ Omni-Channel Commerce\" is also available for: **BigCommerce**, **commercetools**, **Magento** 2/Adobe Commerce Cloud, Magento 1, **Elastic Path**, and **WooCommerce** at: [agnoStack Omni-Channel Commerce](https://www.zendesk.com/apps/support/agnostack-commerce/)!\n","raw_installation_instructions":"_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-shopify)._\n\nIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\n\nOnce you install the application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\n\nYou will be prompted to enter corresponding configuration fields required for each Shopify storefront.\n\nAfter entering your Provider data, you will be able to select any additional options.\n\nYou'll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\n\nIf you have any issues/questions, please contact us at _[support@agnostack.com](mailto:support@agnostack.com?subject=Shopify%20Plugin%20Inquiry)_.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://867416.apps.zdusercontent.com/867416/assets/1783645458-2f99a797eab4f277632cbcb1c8e92ae9/logo-small.png","large_icon":"https://867416.apps.zdusercontent.com/867416/assets/1783645458-2f99a797eab4f277632cbcb1c8e92ae9/logo.png","screenshots":["https://867416.apps.zdusercontent.com/867416/assets/1783645458-2f99a797eab4f277632cbcb1c8e92ae9/screenshot-0.png","https://867416.apps.zdusercontent.com/867416/assets/1783645458-2f99a797eab4f277632cbcb1c8e92ae9/screenshot-1.png","https://867416.apps.zdusercontent.com/867416/assets/1783645458-2f99a797eab4f277632cbcb1c8e92ae9/screenshot-2.png"],"installation_count":76},{"id":868438,"name":"Jitsi Meeting for Support","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2210177,"app_id":868438,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-18T14:28:42Z","updated_at":"2022-10-18T14:28:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3144,"entity_id":868438,"app_id":868438,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-10-18T14:28:43.000Z","updated_at":"2022-10-18T14:28:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-18T14:28:41Z","updated_at":"2025-04-04T00:09:07Z","terms_conditions_url":null,"app_organization":{"id":5536,"name":"Jitsi.org","email":"support@jitsi.org","website":"https://jitsi.org/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2022-10-21T16:11:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2022-10-28T17:52:13Z","owner_id":269519,"author_name":"Jitsi Support","author_email":"team@jitsi.org","author_url":"https://community.jitsi.org/","short_description":"Start \u0026 join meetings for free","long_description":"\u003cp\u003eImprove your customer experience by adding video conferencing to your app. Go ahead, video chat with the customer, showcase your product, and elevate your interaction with clear video call. Jitsi Meet is a fully encrypted, 100% open source video conferencing solution that you can use all day, every day, for free — with no account needed. \u003cbr\u003e\n Jitsi Meet is an open source JavaScript WebRTC application used primarily for video conferencing. In addition to audio and video, screen sharing is available, and new members can be invited via a generated link. The interface is accessible via web browser or with a mobile app. Jitsi owner 8x8 maintains a free public-use server for up to 100 participants at \u003ca href=\"http://meet.jit.si/\"\u003emeet.jit.si\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, no configurations and settings needed within the app.\u003c/p\u003e\n","raw_long_description":"Improve your customer experience by adding video conferencing to your app. Go ahead, video chat with the customer, showcase your product, and elevate your interaction with clear video call. Jitsi Meet is a fully encrypted, 100% open source video conferencing solution that you can use all day, every day, for free — with no account needed. \n Jitsi Meet is an open source JavaScript WebRTC application used primarily for video conferencing. In addition to audio and video, screen sharing is available, and new members can be invited via a generated link. The interface is accessible via web browser or with a mobile app. Jitsi owner 8x8 maintains a free public-use server for up to 100 participants at [meet.jit.si](http://meet.jit.si/)","raw_installation_instructions":"Install the app, no configurations and settings needed within the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://868438.apps.zdusercontent.com/868438/assets/1666955857-e13efb3e3dd83470d47422f743f70a56/support/logo-small.png","large_icon":"https://868438.apps.zdusercontent.com/868438/assets/1666955857-e13efb3e3dd83470d47422f743f70a56/support/logo.png","screenshots":["https://868438.apps.zdusercontent.com/868438/assets/1666955857-e13efb3e3dd83470d47422f743f70a56/support/screenshot-0.png","https://868438.apps.zdusercontent.com/868438/assets/1666955857-e13efb3e3dd83470d47422f743f70a56/support/screenshot-1.png","https://868438.apps.zdusercontent.com/868438/assets/1666955857-e13efb3e3dd83470d47422f743f70a56/support/screenshot-2.png"],"installation_count":19},{"id":868456,"name":"Sunshine Conversations Campaigns Lite by Centribal","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":2210207,"app_id":868456,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-18T15:31:12Z","updated_at":"2022-10-18T15:31:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2210204,"app_id":868456,"name":"App ID","kind":"text","required":true,"position":1,"created_at":"2022-10-18T15:31:11Z","updated_at":"2022-11-04T18:47:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2210203,"app_id":868456,"name":"apiToken","kind":"text","required":true,"position":2,"created_at":"2022-10-18T15:31:11Z","updated_at":"2022-11-04T18:47:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2210205,"app_id":868456,"name":"WhatsApp Integration ID","kind":"text","required":true,"position":3,"created_at":"2022-10-18T15:31:12Z","updated_at":"2022-10-18T15:31:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2210206,"app_id":868456,"name":"WhatsApp Namespace","kind":"text","required":true,"position":4,"created_at":"2022-10-18T15:31:12Z","updated_at":"2022-10-18T15:31:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3146,"entity_id":868456,"app_id":868456,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1LuHcAAXlY8UupXQ5OL2Igze","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1LuHPIAXlY8UupXQ","cost_id":1073,"cost_type":"CostStripe","active":true,"created_at":"2022-10-18T15:31:14.000Z","updated_at":"2022-10-18T15:31:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-10-18T15:31:10Z","updated_at":"2026-07-02T18:46:12Z","terms_conditions_url":null,"app_organization":{"id":3954,"name":"Centribal AMERICA","email":"ciriarte@centribal.com","website":"www.centribal.com","country_code":"US","stripe_account_id":"acct_1LuHPIAXlY8UupXQ","state":"unpublished"},"locations":[2,3],"date_published":"2022-11-07T17:59:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-07-02T18:46:05Z","owner_id":269519,"author_name":"Centribal","author_email":"help@centribal.com","author_url":"https://centribal.com","short_description":"Send WhatsApp notifications individually or to a group of people.","long_description":"\u003cp\u003e\u003cstrong\u003eThis app will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eWhat is Sunshine Conversations Campaigns Lite?\u003c/h1\u003e\n\n\u003cp\u003eCentribal helps companies automate customer service and messaging workflows with omnichannel technology and AI-enabled solutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSunshine Conversations Campaigns Lite\u003c/strong\u003e is an intuitive app for WhatsApp campaigns. It allows you to select one of your approved WhatsApp templates and send messages individually or to a group of people.\u003c/p\u003e\n\n\u003cp\u003eYou can use all kind of templates accepted by WhatsApp: text, parameters, buttons, documents or images.\u003c/p\u003e\n\n\u003ch1\u003eRequirements\u003c/h1\u003e\n\n\u003cp\u003eIt is necessary for \u003cstrong\u003eSunshine Conversations Campaigns Lite\u003c/strong\u003e that you have:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA valid and active Sunshine Conversations license.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn approved WhatsApp number.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny approved WhatsApp template.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eApplication capabilities\u003c/h1\u003e\n\n\u003cp\u003eYou will be able to use a WhatsApp phone number configured within Sunshine Conversations.\u003c/p\u003e\n\n\u003cp\u003eYou will be able to send up to 1000 identified contacts using a CSV file.\u003c/p\u003e\n\n\u003cp\u003eIf you need to enhance the features and move from \u003cstrong\u003eSunshine Conversations Campaigns Lite\u003c/strong\u003e to \u003cstrong\u003eSunshine Conversations Campaigns Pro\u003c/strong\u003e, please contact \u003ca href=\"mailto:help@centribal.com\"\u003ehelp@centribal.com\u003c/a\u003e and learn more about Sunshine Conversations Campaigns Pro.\u003c/p\u003e\n\n\u003cp\u003eSunshine Conversations Campaigns Pro is an application connected to Centribal Platform that will allow you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnhance aforementioned capabilities.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess performance statistics providing output for WhatsApp notification delivery.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpgrading possibility by connecting a chatbot in order to attend your users\u0026#39; responses.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData disclosure and privacy\u003c/h1\u003e\n\n\u003cp\u003eThe app accesses the Sunshine Conversations configuration values entered during setup, approved WhatsApp template data, campaign names, recipient phone numbers, CSV recipient lists uploaded by admins, template variables, message content and media URLs supplied for notifications, selected Zendesk end-user fields, and delivery or statistics data returned by Sunshine Conversations.\u003c/p\u003e\n\n\u003cp\u003eThis data is used only to display approved templates, send WhatsApp notifications requested by authorized Zendesk users, create optional internal ticket notes, and provide campaign delivery information. Centribal does not sell this data or use it for unrelated marketing. Customer data is handled with access controls and technical and organizational safeguards intended to prevent misuse, unauthorized access, or exposure.\u003c/p\u003e\n\n\u003cp\u003eFor more information, see Centribal\u0026#39;s \u003ca href=\"https://centribal.com/politica-de-privacidad/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003ePromotion\u003c/h1\u003e\n\n\u003cp\u003eWith the installation of the application is included:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOne month free\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnboarding\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo request it, contact by sending an email to \u003ca href=\"mailto:help@centribal.com\"\u003ehelp@centribal.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eRequirements\u003c/h1\u003e\n\n\u003cp\u003eIt is necessary for Sunshine \u003cstrong\u003eConversations Campaigns Lite\u003c/strong\u003e that you have:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA valid and active Sunshine Conversations license.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn approved WhatsApp number.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny approved WhatsApp template.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eInstallation\u003c/h1\u003e\n\n\u003cp\u003eClick Install\u003c/p\u003e\n\n\u003ch1\u003eSetup\u003c/h1\u003e\n\n\u003cp\u003eYou need to know the following data in order to configure Sunshine Conversations.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eApp ID: Sunshine Conversations application identifier.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApp Token: the application token is generated from two keys (id, secret) which will be provided by Sunshine Conversations. Please, use this \u003ca href=\"https://docs.smooch.io/guide/jwt/#time-based-expiration-of-credentials\"\u003elink\u003c/a\u003e and follow the instructions to get the JWT.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhatsApp Integration ID: Identifier of the WhatsApp integration within Sunshine Conversations.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhatsApp Namespace: Identifier provided by Sunshine Conversations via email when the WhatsApp channel integration is created to be able to send notifications using templates.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eShould you need further assistance, please, contact \u003ca href=\"mailto:%20help@centribal.com\"\u003ehelp@centribal.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This app will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.**\n\n# What is Sunshine Conversations Campaigns Lite?\n\nCentribal helps companies automate customer service and messaging workflows with omnichannel technology and AI-enabled solutions.\n\n**Sunshine Conversations Campaigns Lite** is an intuitive app for WhatsApp campaigns. It allows you to select one of your approved WhatsApp templates and send messages individually or to a group of people.\n\nYou can use all kind of templates accepted by WhatsApp: text, parameters, buttons, documents or images.\n\n# Requirements\n\nIt is necessary for **Sunshine Conversations Campaigns Lite** that you have:\n\n* A valid and active Sunshine Conversations license.\n\n* An approved WhatsApp number.\n\n* Any approved WhatsApp template.\n\n# Application capabilities\n\nYou will be able to use a WhatsApp phone number configured within Sunshine Conversations.\n\nYou will be able to send up to 1000 identified contacts using a CSV file.\n\nIf you need to enhance the features and move from **Sunshine Conversations Campaigns Lite** to **Sunshine Conversations Campaigns Pro**, please contact [help@centribal.com](mailto:help@centribal.com) and learn more about Sunshine Conversations Campaigns Pro.\n\nSunshine Conversations Campaigns Pro is an application connected to Centribal Platform that will allow you to:\n\n* Enhance aforementioned capabilities.\n\n* Access performance statistics providing output for WhatsApp notification delivery.\n\n* Upgrading possibility by connecting a chatbot in order to attend your users' responses.\n\n# Data disclosure and privacy\n\nThe app accesses the Sunshine Conversations configuration values entered during setup, approved WhatsApp template data, campaign names, recipient phone numbers, CSV recipient lists uploaded by admins, template variables, message content and media URLs supplied for notifications, selected Zendesk end-user fields, and delivery or statistics data returned by Sunshine Conversations.\n\nThis data is used only to display approved templates, send WhatsApp notifications requested by authorized Zendesk users, create optional internal ticket notes, and provide campaign delivery information. Centribal does not sell this data or use it for unrelated marketing. Customer data is handled with access controls and technical and organizational safeguards intended to prevent misuse, unauthorized access, or exposure.\n\nFor more information, see Centribal's [Privacy Policy](https://centribal.com/politica-de-privacidad/).\n\n# Promotion\n\nWith the installation of the application is included:\n\n* One month free\n\n* Onboarding\n\nTo request it, contact by sending an email to [help@centribal.com](mailto:help@centribal.com)","raw_installation_instructions":"# Requirements\n\nIt is necessary for Sunshine **Conversations Campaigns Lite** that you have:\n\n* A valid and active Sunshine Conversations license.\n\n* An approved WhatsApp number.\n\n* Any approved WhatsApp template.\n\n# Installation\n\n Click Install\n\n# Setup\n\nYou need to know the following data in order to configure Sunshine Conversations.\n\n* App ID: Sunshine Conversations application identifier.\n\n* App Token: the application token is generated from two keys (id, secret) which will be provided by Sunshine Conversations. Please, use this [link](https://docs.smooch.io/guide/jwt/#time-based-expiration-of-credentials) and follow the instructions to get the JWT.\n\n * WhatsApp Integration ID: Identifier of the WhatsApp integration within Sunshine Conversations.\n\n* WhatsApp Namespace: Identifier provided by Sunshine Conversations via email when the WhatsApp channel integration is created to be able to send notifications using templates.\n\n# Support\n\nShould you need further assistance, please, contact [help@centribal.com](mailto: help@centribal.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://868456.apps.zdusercontent.com/868456/assets/1781005793-e7cf75e28d92b0be50fc731a4e893419/logo-small.png","large_icon":"https://868456.apps.zdusercontent.com/868456/assets/1781005793-e7cf75e28d92b0be50fc731a4e893419/logo.png","screenshots":["https://868456.apps.zdusercontent.com/868456/assets/1781005793-e7cf75e28d92b0be50fc731a4e893419/screenshot-0.png","https://868456.apps.zdusercontent.com/868456/assets/1781005793-e7cf75e28d92b0be50fc731a4e893419/screenshot-1.png","https://868456.apps.zdusercontent.com/868456/assets/1781005793-e7cf75e28d92b0be50fc731a4e893419/screenshot-2.png"],"installation_count":12},{"id":868508,"name":"Chatdesk Teams","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-8TC94C2DPH","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-18T18:17:57Z","updated_at":"2026-01-07T11:10:45Z","terms_conditions_url":null,"app_organization":{"id":2744,"name":"Chatdesk","email":"support@chatdesk.com","website":"https://www.chatdesk.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2022-11-08T19:44:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chatdesk.com/pricing"},"location_names":[],"last_update_time":"2022-10-18T18:17:57Z","owner_id":269519,"author_name":"Chatdesk","author_email":"info@chatdesk.com","author_url":"https://www.chatdesk.com","short_description":"Your 24/7 support team of CX experts.","long_description":"\u003cp\u003eCompanies who integrate Chatdesk Teams with Zendesk see the following impact:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e90+ NPS score for Chatdesk Teams\u003c/li\u003e\n\u003cli\u003e15%+ Increase in conversion on social media\u003c/li\u003e\n\u003cli\u003eResponse times in under 90 minutes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eFluent in your brand response from day one.\u003c/h1\u003e\n\n\u003cp\u003eChatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels.\u003cbr\u003e\nYour CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand.\u003c/p\u003e\n\n\u003ch1\u003eOn-Demand US-based experts to Coverage for When You Need it Most\u003c/h1\u003e\n\n\u003cp\u003eEnjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing.\u003c/p\u003e\n\n\u003ch1\u003eConsistent Coverage, Pay per ticket pricing\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eNo annual contract needed\u003c/li\u003e\n\u003cli\u003eScale up or down monthly\u003c/li\u003e\n\u003cli\u003eDepending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFully managed service - no onboarding or training time needed\u003c/h2\u003e\n\n\u003cp\u003eAllow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc.\u003c/p\u003e\n\n\u003ch2\u003eFeatures you\u0026#39;ll love:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e24/7 Coverage\u003c/li\u003e\n\u003cli\u003eOne-click onboarding\u003c/li\u003e\n\u003cli\u003eSecure, private, and always compliant\u003c/li\u003e\n\u003cli\u003eModeration of spam and negative comments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=5_pfAG41VQk\"\u003e \u003cimg src=\"https://hlp.chat/cxk/zendesk/vimeo_thumbnail.png\" alt=\"Click to see a demo.\" title=\"Demo video thumbnail\"\u003e \u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eLaunch a FREE TRIAL in minutes. No dev work or pre-work needed.\u003c/p\u003e\n\n\u003cp\u003eCreate an account at \u003ca href=\"https://www.chatdesk.com/teams\"\u003ewww.chatdesk.com/teams\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, please reach out to us at \u003ca href=\"mailto:info@chatdesk.com\"\u003einfo@chatdesk.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Companies who integrate Chatdesk Teams with Zendesk see the following impact:\n\n* 90+ NPS score for Chatdesk Teams\n* 15%+ Increase in conversion on social media\n* Response times in under 90 minutes\n\n# Fluent in your brand response from day one. #\nChatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels.\nYour CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand.\n# On-Demand US-based experts to Coverage for When You Need it Most #\nEnjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing.\n# Consistent Coverage, Pay per ticket pricing #\n* No annual contract needed\n* Scale up or down monthly\n* Depending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket.\n\n## Fully managed service - no onboarding or training time needed ##\nAllow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc.\n## Features you'll love: ##\n* 24/7 Coverage\n* One-click onboarding\n* Secure, private, and always compliant\n* Moderation of spam and negative comments\n\n[ ![Click to see a demo.](https://hlp.chat/cxk/zendesk/vimeo_thumbnail.png 'Demo video thumbnail') ](https://www.youtube.com/watch?v=5_pfAG41VQk)","raw_installation_instructions":"Launch a FREE TRIAL in minutes. No dev work or pre-work needed.\n\n\nCreate an account at [www.chatdesk.com/teams](https://www.chatdesk.com/teams)\n\n\nIf you have any questions, please reach out to us at [info@chatdesk.com](mailto:info@chatdesk.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://868508.apps.zdusercontent.com/868508/assets/1666117046-97184173ba03782d1362e11a83a9fda2/support/logo-small.png","large_icon":"https://868508.apps.zdusercontent.com/868508/assets/1666117046-97184173ba03782d1362e11a83a9fda2/support/logo.png","screenshots":["https://868508.apps.zdusercontent.com/868508/assets/1666117046-97184173ba03782d1362e11a83a9fda2/support/screenshot-0.png","https://868508.apps.zdusercontent.com/868508/assets/1666117046-97184173ba03782d1362e11a83a9fda2/support/screenshot-1.png","https://868508.apps.zdusercontent.com/868508/assets/1666117046-97184173ba03782d1362e11a83a9fda2/support/screenshot-2.png"],"installation_count":0},{"id":868843,"name":"OAPPS Comments for 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Reviews"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-10-19T16:10:33Z","updated_at":"2025-12-10T21:11:18Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[],"date_published":"2022-10-21T15:59:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2025-12-10T21:11:15Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"Connect YouTube Channels and reply to videos and shorts comments","long_description":"\u003cp\u003eIf you post product descriptions or tutorials on YouTube, you know that comments often contain valuable customer feedback.\u003cbr\u003e\nThis app helps you bring that feedback into your regular customer-service workflow. \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCollect customer feedback from your YouTube video content\u003c/li\u003e\n\u003cli\u003eRoute feedback to the appropriate support or marketing teams so they can categorise it, respond, or escalate if needed\u003c/li\u003e\n\u003cli\u003eBuild analytical dashboards that include YouTube comment data using Zendesk Analytics\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eThe app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.  \u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers video comments between YouTube and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: YouTube user identifiers (username, ID, avatar) and messages.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace. Use \u003cem\u003eNOCC\u003c/em\u003e coupon to avoid entering credit card. \u003c/li\u003e\n\u003cli\u003eGo to Admin Center -\u0026gt; Channel apps -\u0026gt; OAPPS Comments for YouTube.\u003c/li\u003e\n\u003cli\u003eClick Add Account on the Accounts tab. \u003c/li\u003e\n\u003cli\u003ePress Continue With Google.\u003c/li\u003e\n\u003cli\u003eSelect your Google account (if you have multiple).\u003c/li\u003e\n\u003cli\u003eGrant permissions. All of the permissions are required to get access to read and post back Youtube comments. \u003c/li\u003e\n\u003cli\u003eSelect the YouTube channel you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel.\u003c/li\u003e\n\u003cli\u003eOptionally open advanced settings. There you can:\n\n\u003cul\u003e\n\u003cli\u003eConfigure tags that will be added to tickets created from YouTube Comments.\u003c/li\u003e\n\u003cli\u003eConfigure ticket subject prefix for YouTube tickets.\u003c/li\u003e\n\u003cli\u003eYou can also select the calendar date if you need to pull comments that were posted some time ago. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick Save to complete.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/7502050255506\"\u003eFollow the full guide\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist! \u003c/p\u003e\n","raw_long_description":"If you post product descriptions or tutorials on YouTube, you know that comments often contain valuable customer feedback.\r\nThis app helps you bring that feedback into your regular customer-service workflow. \r\n\r\n### Features\r\n* Collect customer feedback from your YouTube video content\r\n* Route feedback to the appropriate support or marketing teams so they can categorise it, respond, or escalate if needed\r\n* Build analytical dashboards that include YouTube comment data using Zendesk Analytics\r\n\r\n### How it works \r\nThe app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.  \r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n-\tTransfers video comments between YouTube and Zendesk; no other Zendesk data accessed.\r\n- Data stored: YouTube user identifiers (username, ID, avatar) and messages.\r\n-\tRetention: messages 30 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n[Privacy policy](https://oapps.io/en/terms/privacy)","raw_installation_instructions":"* Install the app from Zendesk Marketplace. Use *NOCC* coupon to avoid entering credit card. \r\n* Go to Admin Center -\u003e Channel apps -\u003e OAPPS Comments for YouTube.\r\n* Click Add Account on the Accounts tab. \r\n* Press Continue With Google.\r\n* Select your Google account (if you have multiple).\r\n* Grant permissions. All of the permissions are required to get access to read and post back Youtube comments. \r\n* Select the YouTube channel you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel.\r\n* Optionally open advanced settings. There you can:\r\n  * Configure tags that will be added to tickets created from YouTube Comments.\r\n  * Configure ticket subject prefix for YouTube tickets.\r\n  * You can also select the calendar date if you need to pull comments that were posted some time ago. \r\n* Click Save to complete.\r\n\r\n[Follow the full guide](https://zendesk.oapps.io/hc/en-us/articles/7502050255506)\r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist! ","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://868843.apps.zdusercontent.com/868843/assets/1765368923-e33825c5dd2a7a0ec13862de2b635967/logo-small.png","large_icon":"https://868843.apps.zdusercontent.com/868843/assets/1765368923-e33825c5dd2a7a0ec13862de2b635967/logo.png","screenshots":["https://868843.apps.zdusercontent.com/868843/assets/1765368923-e33825c5dd2a7a0ec13862de2b635967/screenshot-0.png","https://868843.apps.zdusercontent.com/868843/assets/1765368923-e33825c5dd2a7a0ec13862de2b635967/screenshot-1.png","https://868843.apps.zdusercontent.com/868843/assets/1765368923-e33825c5dd2a7a0ec13862de2b635967/screenshot-2.png"],"installation_count":40},{"id":870118,"name":"AptEdge","state":"published","version":"0.1.0","framework_version":"2.0","parameters":[{"id":2215294,"app_id":870118,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-24T22:46:30Z","updated_at":"2022-10-24T22:46:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2215292,"app_id":870118,"name":"token","kind":"text","required":true,"position":1,"created_at":"2022-10-24T22:46:30Z","updated_at":"2026-04-13T18:21:48Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2215293,"app_id":870118,"name":"aptedge_base_url","kind":"text","required":true,"position":2,"created_at":"2022-10-24T22:46:30Z","updated_at":"2022-10-24T22:46:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3152,"entity_id":870118,"app_id":870118,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-10-24T22:46:32.000Z","updated_at":"2022-10-24T22:46:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-24T22:46:29Z","updated_at":"2026-04-13T18:21:48Z","terms_conditions_url":null,"app_organization":{"id":5239,"name":"AptEdge.io","email":"support@aptedge.io","website":"https://aptedge.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-01-10T17:54:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.aptedge.io/get-started/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-13T18:21:47Z","owner_id":269519,"author_name":"AptEdge Engineering","author_email":"support@aptedge.io","author_url":"https://www.aptedge.io","short_description":"Agentic Technical Support for B2B Enterprises","long_description":"\u003ch3\u003eAptEdge: Agentic Technical Support for B2B Enterprises\u003c/h3\u003e\n\n\u003cp\u003eAptEdge is an AI-powered Answer Engine designed to help customer support teams resolve issues faster and more efficiently. Trusted by industry leaders like Hexagon, Cisco, Everbridge, and CloudBees, AptEdge enables support organizations to deliver accurate, real-time responses at scale.  \u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReal-time AI-generated answers for customer issues\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eContext-aware and personalized response generation\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReduced average handle time (AHT) and improved agent productivity\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnhanced customer experience through faster resolutions\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAptEdge understands and interprets customer inquiries, allowing it to generate relevant and actionable responses for agents. This reduces time spent researching answers and enables agents to focus on delivering high-quality customer experiences.  \u003c/p\u003e\n\n\u003ch3\u003eBusiness Impact\u003c/h3\u003e\n\n\u003cp\u003eBy improving response speed and accuracy, AptEdge helps organizations reduce support costs, optimize team size, and scale operations efficiently.  \u003c/p\u003e\n\n\u003ch3\u003eData Usage \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and processes Zendesk ticket data, including ticket content and metadata, to generate AI-powered responses. The data is used solely for providing answer suggestions, knowledge creation, and improving support workflows.  \u003c/p\u003e\n\n\u003cp\u003eFor more details, please review our privacy policy: https://aptedge.io/privacy-policy  \u003c/p\u003e\n\n\u003cp\u003eVisit us at https://www.aptedge.io/\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your AptEdge Base URL in the format: orgName.aptedge.io\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter your AptEdge support token used to authenticate your Zendesk Client with AptEdge (Contact your AptEdge representative to configure your App Token)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Install to complete setup\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### AptEdge: Agentic Technical Support for B2B Enterprises  \n\nAptEdge is an AI-powered Answer Engine designed to help customer support teams resolve issues faster and more efficiently. Trusted by industry leaders like Hexagon, Cisco, Everbridge, and CloudBees, AptEdge enables support organizations to deliver accurate, real-time responses at scale.  \n\n### Key Features  \n\n* Real-time AI-generated answers for customer issues  \n* Context-aware and personalized response generation  \n* Reduced average handle time (AHT) and improved agent productivity  \n* Enhanced customer experience through faster resolutions  \n\nAptEdge understands and interprets customer inquiries, allowing it to generate relevant and actionable responses for agents. This reduces time spent researching answers and enables agents to focus on delivering high-quality customer experiences.  \n\n### Business Impact  \n\nBy improving response speed and accuracy, AptEdge helps organizations reduce support costs, optimize team size, and scale operations efficiently.  \n\n### Data Usage \u0026 Privacy  \n\nThis app accesses and processes Zendesk ticket data, including ticket content and metadata, to generate AI-powered responses. The data is used solely for providing answer suggestions, knowledge creation, and improving support workflows.  \n\nFor more details, please review our privacy policy: https://aptedge.io/privacy-policy  \n\nVisit us at https://www.aptedge.io/","raw_installation_instructions":"### Installation Steps  \n\n1. Enter your AptEdge Base URL in the format: orgName.aptedge.io  \n2. Enter your AptEdge support token used to authenticate your Zendesk Client with AptEdge (Contact your AptEdge representative to configure your App Token)  \n3. 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refunds\u003cbr\u003e\u003cbr\u003e\n✔ Smart recognition of values\u003cbr\u003e\u003cbr\u003e\n✔ Sample verification rules\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email Support\u003c/p\u003e\n\n\u003cp\u003e¹ Custom Objects required\u003c/p\u003e\n","plan_type":"per_account","plan_feature":"price_1Lppw4D7hJ3iTk1yFaLblcu9","stripe_plan_id":"price_1Lppw4D7hJ3iTk1yFaLblcu9","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17vOeLD7hJ3iTk1y","cost_id":1078,"cost_type":"CostStripe","active":false,"created_at":"2022-10-25T07:49:38.000Z","updated_at":"2023-11-06T18:05:20.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3962,"entity_id":870211,"app_id":870211,"amount":34900,"name":"Enterprise","description":"\u003cp\u003eUp to 5k Refunds history\u003c/p\u003e\n\n\u003cp\u003eIncludes\u003cbr\u003e\u003cbr\u003e\n✔ SEPA XML Export\u003cbr\u003e\u003cbr\u003e\n✔ Order ID in payment description\u003cbr\u003e\u003cbr\u003e\n✔ IBAN Check\u003cbr\u003e\u003cbr\u003e\n✔ Agent guidance flow\u003cbr\u003e\u003cbr\u003e\n✔ History of refunds\u003cbr\u003e\u003cbr\u003e\n✔ Smart recognition of values\u003cbr\u003e\u003cbr\u003e\n✔ Sample verification rules\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\u003cbr\u003e\n• Access to Help Center\u003cbr\u003e\u003cbr\u003e\n• Email 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Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-10-25T07:49:32Z","updated_at":"2025-04-04T00:09:08Z","terms_conditions_url":"https://apps.sparkly.dev/manifest-app-refunds-tc-link","app_organization":{"id":768,"name":"Sparkly ★","email":"support@sparkly.zendesk.com","website":"https://sparkly.dev","country_code":"NL","stripe_account_id":"acct_17vOeLD7hJ3iTk1y","state":"published"},"locations":[7,2,3],"date_published":"2022-10-27T20:48:06Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2024-10-10T17:48:27Z","owner_id":269519,"author_name":"Sparkly","author_email":"support@sparkly.zendesk.com","author_url":"https://apps.sparkly.dev/manifest-app-refunds-hc-link","short_description":"Collaboration between Finance and Customer Service teams","long_description":"\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-refunds-banner-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-refunds-banner-image\" alt=\"Banner\"\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://apps.sparkly.dev/marketplace-app-refunds-video-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-refunds-video-image\" alt=\"Watch the Refunds app video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch1\u003eNeed to refund your customer and you\u0026#39;re waiting on the finance team? Then this app is for you\u003c/h1\u003e\n\n\u003ch2\u003e★ Core Features¹\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefund request\u003c/strong\u003e let’s agents make a refund request on behalf of a customer. Ask a refund thru bank transfer, when you’re no longer able to do a refund via your PSP (Adyen, Paypal, Creditcard or other).  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eApprove/Reject and Export process\u003c/strong\u003e gives your finance team the control to go in there and see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnti-fraud and max refund limit warnings\u003c/strong\u003e help you prevent fraud and duplicate requests by the same customer with the same bank account.  \u003c/p\u003e\n\n\u003ch2\u003e★ Other Features\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eExport templates\u003c/strong\u003e let you configure any export file needed. A SEPA XML (ISO 20022 XML - PAIN - EU bank format for IBAN bank transfers) is included. Other formats are possible too, simply reach out to our team.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMultiple bank accounts\u003c/strong\u003e provides flexiblity to use multiple bank accounts, designed for when you have a separate bank account for brands, market or currency.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMulti currency support\u003c/strong\u003e is there when your bank supports multiple currencies in a single payout  \u003c/p\u003e\n\n\u003cp\u003eBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.\u003cbr\u003e\u003cbr\u003e\nSparkly, Amsterdam, the Netherlands.  \u003c/p\u003e\n\n\u003cp\u003e¹ Custom Objects required  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.sparkly.dev/marketplace-app-refunds-footer-link\"\u003e\u003cimg src=\"https://apps.sparkly.dev/marketplace-app-refunds-footer-image\" alt=\"Check out our website too\"\u003e\u003c/a\u003e  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo activate your 7 day free trial, install the app and enter your payment information. We won\u0026#39;t charge your card until the end of your trial.  \u003c/p\u003e\n\n\u003ch2\u003eRefunds\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview the settings\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd a currency\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd a bank account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure triggers based on the internal notes from settings\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to a ticket and create a new refund\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the app in the menu on the left\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eApprove/reject the refund and see what happens :)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://apps.sparkly.dev/marketplace-app-refunds-hc-link\"\u003eHelp Center\u003c/a\u003e for any questions, or talk to our support team.  \u003c/p\u003e\n","raw_long_description":"[![Banner](https://apps.sparkly.dev/marketplace-app-refunds-banner-image)](https://apps.sparkly.dev/marketplace-app-refunds-banner-link)  \n[![Watch the Refunds app video](https://apps.sparkly.dev/marketplace-app-refunds-video-image)](https://apps.sparkly.dev/marketplace-app-refunds-video-link)  \n  \n# Need to refund your customer and you're waiting on the finance team? Then this app is for you  \n  \n## ★ Core Features¹  \n  \n**Refund request** let’s agents make a refund request on behalf of a customer. Ask a refund thru bank transfer, when you’re no longer able to do a refund via your PSP (Adyen, Paypal, Creditcard or other).  \n  \n**Approve/Reject and Export process** gives your finance team the control to go in there and see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes.  \n  \n**Anti-fraud and max refund limit warnings** help you prevent fraud and duplicate requests by the same customer with the same bank account.  \n  \n## ★ Other Features  \n  \n**Export templates** let you configure any export file needed. A SEPA XML (ISO 20022 XML - PAIN - EU bank format for IBAN bank transfers) is included. Other formats are possible too, simply reach out to our team.  \n  \n**Multiple bank accounts** provides flexiblity to use multiple bank accounts, designed for when you have a separate bank account for brands, market or currency.  \n  \n**Multi currency support** is there when your bank supports multiple currencies in a single payout  \n  \nBuilt by Sparkly. 7 day free trial included. Free for sandbox accounts.  \nSparkly, Amsterdam, the Netherlands.  \n  \n¹ Custom Objects required  \n  \n[![Check out our website too](https://apps.sparkly.dev/marketplace-app-refunds-footer-image)](https://apps.sparkly.dev/marketplace-app-refunds-footer-link)  \n","raw_installation_instructions":"To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.  \n  \n## Refunds  \n  \n1. Install the app  \n2. Review the settings  \n3. Add a currency  \n4. Add a bank account  \n5. Configure triggers based on the internal notes from settings  \n6. Go to a ticket and create a new refund  \n7. Open the app in the menu on the left  \n8. Approve/reject the refund and see what happens :)  \n  \nCheck out our [Help Center](https://apps.sparkly.dev/marketplace-app-refunds-hc-link) for any questions, or talk to our support team.  \n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://870211.apps.zdusercontent.com/870211/assets/1728581232-f13c3297d71ce2c6b83f58eced8430a4/logo-small.png","large_icon":"https://870211.apps.zdusercontent.com/870211/assets/1728581232-f13c3297d71ce2c6b83f58eced8430a4/logo.png","screenshots":["https://870211.apps.zdusercontent.com/870211/assets/1728581232-f13c3297d71ce2c6b83f58eced8430a4/screenshot-0.png","https://870211.apps.zdusercontent.com/870211/assets/1728581232-f13c3297d71ce2c6b83f58eced8430a4/screenshot-1.png","https://870211.apps.zdusercontent.com/870211/assets/1728581232-f13c3297d71ce2c6b83f58eced8430a4/screenshot-2.png"],"installation_count":4},{"id":871460,"name":"Procon by MOL","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2219789,"app_id":871460,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-10-28T18:59:49Z","updated_at":"2022-10-28T18:59:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2219787,"app_id":871460,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2022-10-28T18:59:48Z","updated_at":"2022-10-28T18:59:48Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2219788,"app_id":871460,"name":"uniquetoken","kind":"text","required":true,"position":2,"created_at":"2022-10-28T18:59:48Z","updated_at":"2022-10-28T18:59:48Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3158,"entity_id":871460,"app_id":871460,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-10-28T18:59:50.000Z","updated_at":"2022-10-28T18:59:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-10-28T18:59:47Z","updated_at":"2026-04-08T13:38:54Z","terms_conditions_url":"https://www.mediacaonline.com/politica-de-privacidade","app_organization":{"id":5232,"name":"Mediação Online","email":"suporte.crawler@mediacaonline.com","website":"https://www.mediacaonline.com/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-05-19T20:17:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mol.legal/gestao-reclamacoes"},"location_names":["ticket_sidebar"],"last_update_time":"2023-07-14T06:54:34Z","owner_id":269519,"author_name":"Mediação Online","author_email":"suporte.crawler@mediacaonline.com","author_url":"https://www.mediacaonline.com","short_description":"Agora, com a MOL, você vai ter as demandas dos sistemas Procon dentro do Zendesk.","long_description":"\u003cp\u003eA MOL tem a solução tecnológica completa para obter, gerir e tratar conflitos de maneira online integrada com os serviços que você já utiliza.\u003c/p\u003e\n\n\u003cp\u003eAtravés desta integração, a MOL leva para o seu Zendesk Support as demandas dos sistemas Procon de Campinas, eProcon, Goiás Web, Proconsumidor, Sindec, SP Digital e São José dos Campos. Centralize o seu fluxo de atendimento em uma única plataforma.\u003c/p\u003e\n\n\u003cp\u003eFuncionalidades\u003c/p\u003e\n\n\u003cp\u003eResponder, Interagir, Recusar, Listar ações agendadas e Ajuda\u003c/p\u003e\n\n\u003cp\u003eEm caso de dúvidas sobre a utilização do aplicativo acesse a ícone de ajuda dentro do próprio para acessar o manual de instruções.\u003c/p\u003e\n\n\u003cp\u003eNota: este é um aplicativo de instalação gratuita no Zendesk Support, todavia, para sua utilização se faz necessária a contratação e configuração dos dados. 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Since 2008, Grazitti\u0026#39;s marketing automation and cloud innovation services, as well as its enterprise search platform, have helped many businesses grow and succeed. With our presence in the U.S., Canada, India, Australia, and Singapore, we are proud to say that we have worked for Fortune 100 companies, non-profits, government agencies, and mid-to small-sized businesses.\u003c/p\u003e\n\n\u003cp\u003eSinergify is a native connector that enables a free flow of information and silo-free interactions amongst various teams using the Zendesk and Jira ecosystems.\u003c/p\u003e\n\n\u003cp\u003eClick on release notes of \u003ca href=\"https://docs.sinergify.com/zendesk-jira-2.0-release-notes.htm\"\u003eVersion 2.0\u003c/a\u003e\u003cbr\u003e\nBelow are some of the Major Use Cases that can be achieved with Sinergify.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate Jira Issues directly from Zendesk.\u003c/li\u003e\n\u003cli\u003eView Details of Jira Issues directly from Zendesk.\u003c/li\u003e\n\u003cli\u003eSearch \u0026amp; link existing Jira Issues directly from Zendesk.\u003c/li\u003e\n\u003cli\u003eBi-Directional Data Syncing between the two platforms.\u003c/li\u003e\n\u003cli\u003eSync Comments \u0026amp; Attachments between Zendesk \u0026amp; Jira.\u003c/li\u003e\n\u003cli\u003eMultiple zendesk Instance Linking.\u003c/li\u003e\n\u003cli\u003eInstance-Specific Ticket Viewing.\u003c/li\u003e\n\u003cli\u003eProject-Specific Jira Field Mapping.\u003c/li\u003e\n\u003cli\u003ePicklist Option Mapping.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e\u003cstrong\u003eTeam-wise benefits of Sinergify:\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eSupport: Improved service experience with effective ticket management\u003cbr\u003e\nProduct: Customer-centric product road mapping using customer feedback\u003cbr\u003e\nEngineering: Aligned goals with the product team with a closed feedback loop\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eData disclosure \u0026amp; privacy\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eSinergify processes customer data solely to provide the Zendesk–Jira integration. We do not store any ticket data, comments, attachments, or other actual customer content on our systems. We only store metadata (such as ticket field mappings, configuration, and linkage information) that is necessary to operate the integration. Data in transit is protected with industry-standard encryption, and access to metadata is restricted to authorized personnel only. Customer data is not misused or exposed to unauthorized access. For full details on data handling and your rights, please see our \u003ca href=\"https://www.grazitti.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Sinergify from the marketplace. Here is the step to step guide to configure the app.\u003c/p\u003e\n\n\u003cp\u003eClick on \u003ca href=\"https://docs.sinergify.com/zendesk-jira-connector.htm\"\u003ethis link\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Grazitti Interactive is a global provider of SaaS products and digital services that use the cloud, mobile, and social media technologies to change the way you do business. Since 2008, Grazitti's marketing automation and cloud innovation services, as well as its enterprise search platform, have helped many businesses grow and succeed. With our presence in the U.S., Canada, India, Australia, and Singapore, we are proud to say that we have worked for Fortune 100 companies, non-profits, government agencies, and mid-to small-sized businesses.\n\nSinergify is a native connector that enables a free flow of information and silo-free interactions amongst various teams using the Zendesk and Jira ecosystems.\n\nClick on release notes of [Version 2.0](https://docs.sinergify.com/zendesk-jira-2.0-release-notes.htm)\nBelow are some of the Major Use Cases that can be achieved with Sinergify.\n\n\n1. Create Jira Issues directly from Zendesk.\n2. View Details of Jira Issues directly from Zendesk.\n3. Search \u0026 link existing Jira Issues directly from Zendesk.\n4. Bi-Directional Data Syncing between the two platforms.\n5. Sync Comments \u0026 Attachments between Zendesk \u0026 Jira.\n6. Multiple zendesk Instance Linking.\n7. Instance-Specific Ticket Viewing.\n8. Project-Specific Jira Field Mapping.\n8. 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For full details on data handling and your rights, please see our [Privacy Policy](https://www.grazitti.com/privacy-policy).","raw_installation_instructions":"Install Sinergify from the marketplace. Here is the step to step guide to configure the app.\n\nClick on [this link](https://docs.sinergify.com/zendesk-jira-connector.htm)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://873039.apps.zdusercontent.com/873039/assets/1769678905-dee94443e77d393acc9cdf90c3305c44/logo-small.png","large_icon":"https://873039.apps.zdusercontent.com/873039/assets/1769678905-dee94443e77d393acc9cdf90c3305c44/logo.png","screenshots":["https://873039.apps.zdusercontent.com/873039/assets/1769678905-dee94443e77d393acc9cdf90c3305c44/screenshot-0.png","https://873039.apps.zdusercontent.com/873039/assets/1769678905-dee94443e77d393acc9cdf90c3305c44/screenshot-1.png","https://873039.apps.zdusercontent.com/873039/assets/1769678905-dee94443e77d393acc9cdf90c3305c44/screenshot-2.png"],"installation_count":28},{"id":873614,"name":"Suptask","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2224863,"app_id":873614,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-06T20:46:22Z","updated_at":"2022-11-06T20:46:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3179,"entity_id":873614,"app_id":873614,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-06T20:46:24.000Z","updated_at":"2022-11-06T20:46:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-06T20:46:22Z","updated_at":"2025-04-04T00:09:10Z","terms_conditions_url":null,"app_organization":{"id":5565,"name":"Suptask","email":"support@suptask.com","website":"https://www.suptask.com","country_code":"SE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-11-29T21:35:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.suptask.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-11-29T21:34:42Z","owner_id":269519,"author_name":"Suptask","author_email":"hello@suptask.com","author_url":"https://www.suptask.com/","short_description":"Create related linked tickets to any team using Suptask in Slack","long_description":"\u003cp\u003eSuptask is the next-generation solution of working with tickets, where your conversations on Slack are turned in to a full blown ticketing system - \u003cstrong\u003ewithout leaving Slack\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eSuptask will let you move your teams closer to each other, enabling faster resolution times and better co-operation in your organization.\u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s free, lightweight and easy to get started with, where it enables you to have your ticket system all integrated in your existing Slack workspace.\u003c/p\u003e\n\n\u003cp\u003eWith top reviews and hundreds of happy customers, we look forward to having you join our community of companies that have discovered Slack native ticketing with Suptask.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate: Users in your Slack workspace can submit and track tickets without leaving your Slack workspace.\u003c/li\u003e\n\u003cli\u003eRespond: Cooperate on tickets, empowering you and your team to discuss and troubleshoot any tickets together.\u003c/li\u003e\n\u003cli\u003eCustomize: Set up workflows that fit your needs with custom ticket forms and adopted routing for different teams.\u003c/li\u003e\n\u003cli\u003eOverview: Review and find all relevant tickets directly within Slack using the Suptask App Home.\u003c/li\u003e\n\u003cli\u003eBusiness Reports: Track your KPIs and have a continuous overview of your activity and status of your tickets.\u003c/li\u003e\n\u003cli\u003eIntegrations: Complete the ticket lifecycle across teams by integrating with systems like Zendesk, Github and Gitlab - to really optimize your workflow.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSuptask integration with Zendesk allows you to easily escalate and create related tickets from Zendesk directly to any team using Suptask in Slack.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to get started:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up for an account at \u003ca href=\"https://www.suptask.com/account/get-started\"\u003eSuptask.com\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eWhen signed in, follow through the Setup Wizard to setup your account.\u003c/li\u003e\n\u003cli\u003eNext, navigate to configure \u003ca href=\"https://app.suptask.com/integrations\"\u003eIntegrations\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eEdit the Zendesk integration and mark it as Enabled.\u003c/li\u003e\n\u003cli\u003eSelect what Ticket Forms to enable the Zendesk integration for.\u003c/li\u003e\n\u003cli\u003ePress Update.\u003c/li\u003e\n\u003cli\u003eDone! The integration app is now ready and available in  the right app menu when a ticket is opened in Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Suptask is the next-generation solution of working with tickets, where your conversations on Slack are turned in to a full blown ticketing system - **without leaving Slack**.\n\nSuptask will let you move your teams closer to each other, enabling faster resolution times and better co-operation in your organization.\n\nIt's free, lightweight and easy to get started with, where it enables you to have your ticket system all integrated in your existing Slack workspace.\n\nWith top reviews and hundreds of happy customers, we look forward to having you join our community of companies that have discovered Slack native ticketing with Suptask.\n\n* Create: Users in your Slack workspace can submit and track tickets without leaving your Slack workspace.\n* Respond: Cooperate on tickets, empowering you and your team to discuss and troubleshoot any tickets together.\n* Customize: Set up workflows that fit your needs with custom ticket forms and adopted routing for different teams.\n* Overview: Review and find all relevant tickets directly within Slack using the Suptask App Home.\n* Business Reports: Track your KPIs and have a continuous overview of your activity and status of your tickets.\n* Integrations: Complete the ticket lifecycle across teams by integrating with systems like Zendesk, Github and Gitlab - to really optimize your workflow.\n\nSuptask integration with Zendesk allows you to easily escalate and create related tickets from Zendesk directly to any team using Suptask in Slack.","raw_installation_instructions":"Follow these steps to get started:\n\n1. Sign up for an account at [Suptask.com](https://www.suptask.com/account/get-started)\n2. When signed in, follow through the Setup Wizard to setup your account.\n3. Next, navigate to configure [Integrations](https://app.suptask.com/integrations)\n3. Edit the Zendesk integration and mark it as Enabled.\n4. Select what Ticket Forms to enable the Zendesk integration for.\n5. Press Update.\n6. Done! The integration app is now ready and available in  the right app menu when a ticket is opened in Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://873614.apps.zdusercontent.com/873614/assets/1668627029-a23ebfe69e4e65a0a789b869baff5dfd/logo-small.png","large_icon":"https://873614.apps.zdusercontent.com/873614/assets/1668627029-a23ebfe69e4e65a0a789b869baff5dfd/logo.png","screenshots":["https://873614.apps.zdusercontent.com/873614/assets/1668627029-a23ebfe69e4e65a0a789b869baff5dfd/screenshot-0.png","https://873614.apps.zdusercontent.com/873614/assets/1668627029-a23ebfe69e4e65a0a789b869baff5dfd/screenshot-1.png","https://873614.apps.zdusercontent.com/873614/assets/1668627029-a23ebfe69e4e65a0a789b869baff5dfd/screenshot-2.png"],"installation_count":1},{"id":875072,"name":"Virtru Secure Share","state":"published","version":"1.90","framework_version":"2.0","parameters":[{"id":2231274,"app_id":875072,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-09T16:21:36Z","updated_at":"2022-11-09T16:21:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3182,"entity_id":875072,"app_id":875072,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-09T16:21:37.000Z","updated_at":"2022-11-09T16:21:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-09T16:21:35Z","updated_at":"2026-08-11T11:17:07Z","terms_conditions_url":null,"app_organization":{"id":5566,"name":"Virtru","email":"support@virtru.com","website":" https://www.virtru.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[10],"date_published":"2022-12-21T18:25:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.virtru.com/products/integrations/virtru-secure-share-for-zendesk"},"location_names":["ticket_editor"],"last_update_time":"2024-08-29T15:54:16Z","owner_id":269519,"author_name":"Virtru, Corp","author_email":"support@virtru.com","author_url":"https://www.virtru.com/","short_description":"Close tickets faster by easily and securely exchanging sensitive customer info.","long_description":"\u003cp\u003eClose support tickets faster by making it easier to securely exchange sensitive information with customers - without ever leaving Zendesk. Virtru Secure Share for Zendesk delivers easy to use file encryption for Zendesk users while also creating a safe space for your customers to submit confidential information to you, encrypted and linked directly to their ticket. Everyone maintains control over their own data - with the ability to revoke access at any time - so information can flow freely. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rDuG05mFjPM?feature=shared\" title=\"Virtru Secure Share for Zendesk Overview Video\"\u003e\u003cimg src=\"https://cdn.virtru.com/app-resources/delivery-channel-service/ss-zendesk-overview-video.png\" alt=\"Alternate Text\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCompletely Zendesk native...use it the same way you use Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeliver a better customer experience by giving customers the confidence to share sensitive information with you\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduce bottlenecks and delays in workflows by linking encrypted data directly to tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMaintain control of shared sensitive data, even if it leaves Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSOC2\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHIPAA\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFEDRAMP\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ehttps://trust.virtru.com/\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeedback\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re actively collecting and incorporating feedback on the product and would welcome your views about anything that\u0026#39;s working well or could be improved. Please submit your \u003ca href=\"https://docs.google.com/forms/d/e/1FAIpQLSdjZkRdU4NsRZWr6RI6DkH0yQ4NdsbxXSyYY82GE_srIwuAMg/viewform\"\u003efeedback here\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eZendesk App Install\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install above and select the Zendesk tenant you wish to install to.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter install, select if you want to restrict this app to any user/group/role within your organization.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow let\u0026#39;s move on to enable their ability to securely collect sensitive text\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAPI Authorization\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token\"\u003ehere\u003c/a\u003e to view instructions for creating an API Token. First, go to your Zendesk API admin section. From here you will first need to make sure “Token access” is enabled.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow, you need to click \u003cem\u003eAdd API Token\u003c/em\u003e, give it a description of “Virtru Secure Share” and click \u003cem\u003eCopy\u003c/em\u003e to store that token in your clipboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinish the API Authorization step by clicking \u003cem\u003eSave\u003c/em\u003e and then click this \u003ca href=\"https://secure.virtru.com/secure-share/sharing/zendesk-developer@virtru.com\"\u003elink\u003c/a\u003e to securely share this token with the Virtru Secure Share team.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rDuG05mFjPM?feature=shared\" title=\"Virtru Secure Share for Zendesk Overview Video\"\u003e\u003cimg src=\"https://cdn.virtru.com/app-resources/delivery-channel-service/ss-zendesk-overview-video.png\" alt=\"Alternate Text\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the “Encrypted Message” section of this link be sure to include the following information:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe \u003cstrong\u003eAPI token\u003c/strong\u003e you just created.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe \u003cstrong\u003eemail address associated with your Zendesk Full Admin account.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe \u003cstrong\u003eZendesk tenant\u003c/strong\u003e you wish to enable this for. Your tenant is your Zendesk subdomain. For help determining your subdomain, please view this \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain-\"\u003earticle\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOur staff is now going to process your request and you will receive an email with confirmation or additional tasks. This can take anywhere from 1-2 business days.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYour users are now all set to both securely share and request sensitive information from anyone without ever leaving Zendesk!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDon\u0026#39;t forget to send out the following training documentation to your users!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.virtru.com/hc/en-us/articles/6605921514135\"\u003eTraining Documentation\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you encounter any trouble during this process, please email us at: \u003ca href=\"mailto:support@virtru.com\"\u003esupport@virtru.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Close support tickets faster by making it easier to securely exchange sensitive information with customers - without ever leaving Zendesk. Virtru Secure Share for Zendesk delivers easy to use file encryption for Zendesk users while also creating a safe space for your customers to submit confidential information to you, encrypted and linked directly to their ticket. Everyone maintains control over their own data - with the ability to revoke access at any time - so information can flow freely. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.\n\n[![Alternate Text](https://cdn.virtru.com/app-resources/delivery-channel-service/ss-zendesk-overview-video.png)](https://youtu.be/rDuG05mFjPM?feature=shared 'Virtru Secure Share for Zendesk Overview Video')\n\n* Completely Zendesk native...use it the same way you use Zendesk\n\n* Deliver a better customer experience by giving customers the confidence to share sensitive information with you\n\n* Reduce bottlenecks and delays in workflows by linking encrypted data directly to tickets\n\n* Maintain control of shared sensitive data, even if it leaves Zendesk\n\n**Security**\n\n* SOC2\n\n* HIPAA\n\n* FEDRAMP\n\nhttps://trust.virtru.com/\n\n**Feedback**\n\nWe're actively collecting and incorporating feedback on the product and would welcome your views about anything that's working well or could be improved. Please submit your [feedback here](https://docs.google.com/forms/d/e/1FAIpQLSdjZkRdU4NsRZWr6RI6DkH0yQ4NdsbxXSyYY82GE_srIwuAMg/viewform).","raw_installation_instructions":"**Zendesk App Install**\n\n1. Click Install above and select the Zendesk tenant you wish to install to.\n\n2. After install, select if you want to restrict this app to any user/group/role within your organization.\n\n3. Now let's move on to enable their ability to securely collect sensitive text\n\n**API Authorization**\n\n4. Click [here](https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token) to view instructions for creating an API Token. First, go to your Zendesk API admin section. From here you will first need to make sure “Token access” is enabled.\n\n5. Now, you need to click *Add API Token*, give it a description of “Virtru Secure Share” and click *Copy* to store that token in your clipboard.\n\n6. Finish the API Authorization step by clicking *Save* and then click this [link](https://secure.virtru.com/secure-share/sharing/zendesk-developer@virtru.com) to securely share this token with the Virtru Secure Share team.\n\n[![Alternate Text](https://cdn.virtru.com/app-resources/delivery-channel-service/ss-zendesk-overview-video.png)](https://youtu.be/rDuG05mFjPM?feature=shared 'Virtru Secure Share for Zendesk Overview Video')\n\nIn the “Encrypted Message” section of this link be sure to include the following information:\n\n- The **API token** you just created.\n\n- The **email address associated with your Zendesk Full Admin account.**\n\n- The **Zendesk tenant** you wish to enable this for. Your tenant is your Zendesk subdomain. For help determining your subdomain, please view this [article](https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain-).\n\n7. Our staff is now going to process your request and you will receive an email with confirmation or additional tasks. This can take anywhere from 1-2 business days.\n\n8. Your users are now all set to both securely share and request sensitive information from anyone without ever leaving Zendesk!\n\nDon't forget to send out the following training documentation to your users!\n\n[Training Documentation](https://support.virtru.com/hc/en-us/articles/6605921514135)\n\nIf you encounter any trouble during this process, please email us at: [support@virtru.com](mailto:support@virtru.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://875072.apps.zdusercontent.com/875072/assets/1724441613-a8696f91eb9329625ae0a771bfcff069/logo-small.png","large_icon":"https://875072.apps.zdusercontent.com/875072/assets/1724441613-a8696f91eb9329625ae0a771bfcff069/logo.png","screenshots":["https://875072.apps.zdusercontent.com/875072/assets/1724441613-a8696f91eb9329625ae0a771bfcff069/screenshot-0.png","https://875072.apps.zdusercontent.com/875072/assets/1724441613-a8696f91eb9329625ae0a771bfcff069/screenshot-1.png","https://875072.apps.zdusercontent.com/875072/assets/1724441613-a8696f91eb9329625ae0a771bfcff069/screenshot-2.png"],"installation_count":51},{"id":875313,"name":"Screen Recording \u0026 Live Video Calls by Screendesk","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2232303,"app_id":875313,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-10T11:08:11Z","updated_at":"2022-11-10T11:08:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3185,"entity_id":875313,"app_id":875313,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-10T11:08:13.000Z","updated_at":"2022-11-10T11:08:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-10T11:08:10Z","updated_at":"2026-05-29T15:55:47Z","terms_conditions_url":null,"app_organization":{"id":5569,"name":"Screendesk SAS","email":"support@screendesk.io","website":"https://screendesk.io","country_code":"FR","stripe_account_id":null,"state":"unpublished"},"locations":[3,10,7],"date_published":"2022-11-16T16:58:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://screendesk.io/pricing"},"location_names":["ticket_sidebar","ticket_editor","background"],"last_update_time":"2026-05-29T15:55:42Z","owner_id":269519,"author_name":"Screendesk Team","author_email":"support@screendesk.io","author_url":"https://screendesk.io","short_description":"Screen recordings \u0026 live screen sharing for faster ticket resolution.","long_description":"\u003cp\u003eScreendesk is the all-in-one video solution trusted by customer-facing teams at startups and enterprises worldwide.\u003c/p\u003e\n\n\u003ch3\u003eSCREEN RECORDING\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequest screen recordings from your customers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\ninstead of making users explain an issue via text or live call, give them the option to record their screens.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend how-to videos to your customers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nmake it easy for customers to understand a product or concept using video to share information and demonstrate next steps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCollect browser metadata \u0026amp; Console logs\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nrecordings also come with console logs and additional metadata such as operating system, hardware, and browser details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI Solver\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nanalyze ticket details, system information, and documentation to resolve tickets faster.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatically receive the recorded videos\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nrecorded videos will be added as new reply in your tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo download or installs\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nworks on any desktop browser. Your customers simply click on the link and start recording.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch and reply with existing videos\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nin your helpdesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI Video summaries\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\ntranscribe and summarize screen recordings with AI to help your team triage issues faster.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLIVE SCREEN SHARING \u0026amp; VIDEO CALLS\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-time screen sharing with your customers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nsupport agents can use screen sharing on video calls to walk customers through solutions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart video calls from Zendesk\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nsupport agents can jump on live calls without switching tools.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRecord your video calls\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\ntrain new support agents by sharing recordings of your video calls, or escalate issues internally for faster resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo downloads required\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\njump on a video call with your customers without requiring them or your agents to download anything.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eZENDESK INTEGRATION\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAction buttons inside Zendesk\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nrequest recordings, start video calls, send recordings, and access past videos directly from Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConnected to Zendesk forms\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nlet customers record their screens when submitting requests, linking recordings automatically to tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTags for reporting\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nuse tags for insights and analysis in Zendesk Explore.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSECURITY \u0026amp; COMPLIANCE\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGDPR \u0026amp; CCPA compliant\u003c/li\u003e\n\u003cli\u003eRestricted recording access\u003c/li\u003e\n\u003cli\u003eAutomatic data deletion\u003c/li\u003e\n\u003cli\u003eSensitive data masking\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSAML SSO\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisit our \u003ca href=\"https://docs.screendesk.io\"\u003eHelp Desk\u003c/a\u003e or contact support@screendesk.io for support.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. \u003c/p\u003e\n\n\u003cp\u003eOnce installed, you will need to connect with your Screendesk account: this is a one-time operation to do with a Zendesk admin profile: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003evisit any ticket and click on the sign in button in the sidebar, or open the Screendesk app from the ticket editor. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003esign in to your Screendesk account or create a Screendesk account. (Make sure you sign in or register with the same email address as your Zendesk account). \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ethen accept the connection between Screendesk and Zendesk when proposed. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003esimply refresh your Zendesk page and your Screendesk app will be ready.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Screendesk is the all-in-one video solution trusted by customer-facing teams at startups and enterprises worldwide.\n\n### SCREEN RECORDING\n\n* **Request screen recordings from your customers**  \ninstead of making users explain an issue via text or live call, give them the option to record their screens.\n\n* **Send how-to videos to your customers**  \nmake it easy for customers to understand a product or concept using video to share information and demonstrate next steps.\n\n* **Collect browser metadata \u0026 Console logs**  \nrecordings also come with console logs and additional metadata such as operating system, hardware, and browser details.\n\n* **AI Solver**  \nanalyze ticket details, system information, and documentation to resolve tickets faster.\n\n* **Automatically receive the recorded videos**  \nrecorded videos will be added as new reply in your tickets.\n\n* **No download or installs**  \nworks on any desktop browser. Your customers simply click on the link and start recording.\n\n* **Search and reply with existing videos**  \nin your helpdesk.\n\n* **AI Video summaries**  \ntranscribe and summarize screen recordings with AI to help your team triage issues faster.\n\n### LIVE SCREEN SHARING \u0026 VIDEO CALLS\n\n* **Real-time screen sharing with your customers**  \nsupport agents can use screen sharing on video calls to walk customers through solutions.\n\n* **Start video calls from Zendesk**  \nsupport agents can jump on live calls without switching tools.\n\n* **Record your video calls**  \ntrain new support agents by sharing recordings of your video calls, or escalate issues internally for faster resolution.\n\n* **No downloads required**  \njump on a video call with your customers without requiring them or your agents to download anything.\n\n### ZENDESK INTEGRATION\n\n* **Action buttons inside Zendesk**  \nrequest recordings, start video calls, send recordings, and access past videos directly from Zendesk.\n\n* **Connected to Zendesk forms**  \nlet customers record their screens when submitting requests, linking recordings automatically to tickets.\n\n* **Tags for reporting**  \nuse tags for insights and analysis in Zendesk Explore.\n\n### SECURITY \u0026 COMPLIANCE\n\n* GDPR \u0026 CCPA compliant\n* Restricted recording access\n* Automatic data deletion\n* Sensitive data masking\n* **SAML SSO**\n\nVisit our [Help Desk](https://docs.screendesk.io) or contact support@screendesk.io for support.","raw_installation_instructions":"Simply click install. \n\n Once installed, you will need to connect with your Screendesk account: this is a one-time operation to do with a Zendesk admin profile: \n\n - visit any ticket and click on the sign in button in the sidebar, or open the Screendesk app from the ticket editor. \n\n - sign in to your Screendesk account or create a Screendesk account. (Make sure you sign in or register with the same email address as your Zendesk account). \n\n - then accept the connection between Screendesk and Zendesk when proposed. \n\n - simply refresh your Zendesk page and your Screendesk app will be ready.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://875313.apps.zdusercontent.com/875313/assets/1777878185-b302f474cfbca8377ec85cc96001297b/logo-small.png","large_icon":"https://875313.apps.zdusercontent.com/875313/assets/1777878185-b302f474cfbca8377ec85cc96001297b/logo.png","screenshots":["https://875313.apps.zdusercontent.com/875313/assets/1777878185-b302f474cfbca8377ec85cc96001297b/screenshot-0.png","https://875313.apps.zdusercontent.com/875313/assets/1777878185-b302f474cfbca8377ec85cc96001297b/screenshot-1.png","https://875313.apps.zdusercontent.com/875313/assets/1777878185-b302f474cfbca8377ec85cc96001297b/screenshot-2.png"],"installation_count":72},{"id":876276,"name":"Teqtivity IT Asset Management","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2239903,"app_id":876276,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-11T17:59:42Z","updated_at":"2022-11-11T17:59:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2239901,"app_id":876276,"name":"Teqtivity_APP_URL","kind":"url","required":true,"position":1,"created_at":"2022-11-11T17:59:42Z","updated_at":"2022-11-11T17:59:42Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":3581930,"app_id":876276,"name":"Teqtivity_CLIENT_ID","kind":"text","required":true,"position":2,"created_at":"2026-04-06T18:57:19Z","updated_at":"2026-04-06T18:57:19Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":3581931,"app_id":876276,"name":"Teqtivity_CLIENT_SECRET","kind":"text","required":true,"position":3,"created_at":"2026-04-06T18:57:19Z","updated_at":"2026-04-06T18:57:19Z","default_value":"","secure":true,"scopes":null,"options":null}],"plans":[{"id":3190,"entity_id":876276,"app_id":876276,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-11T17:59:44.000Z","updated_at":"2022-11-11T17:59:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2022-11-11T17:59:41Z","updated_at":"2026-05-01T16:03:12Z","terms_conditions_url":null,"app_organization":{"id":5563,"name":"Teqtivity","email":"hello@teqtivity.com","website":"www.teqtivity.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-01-18T21:24:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.teqtivity.com/get-started/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-01T16:03:08Z","owner_id":269519,"author_name":"Teqtivity Support","author_email":"hello@teqtivity.com","author_url":"https://www.teqtivity.com","short_description":"IT asset management inside Zendesk. View and manage assets from tickets.","long_description":"\u003ch3\u003eAbout Teqtivity\u003c/h3\u003e\n\n\u003cp\u003eTeqtivity is an IT Asset Management platform that helps organizations maintain accurate, real-time visibility into their devices across the full asset lifecycle. IT teams use Teqtivity to track ownership, manage assignments, and maintain reliable inventory records as environments grow and change.\u003c/p\u003e\n\n\u003ch4\u003eWhat the integration does\u003c/h4\u003e\n\n\u003cp\u003eThe Teqtivity Zendesk integration brings asset visibility directly into the Zendesk ticket interface. When a ticket is opened, support agents can immediately view the assets assigned or loaned to the requester.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgents can perform key asset actions without leaving Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eView assets assigned or loaned to the ticket requester\u003c/li\u003e\n\u003cli\u003eUpdate asset status directly from the ticket\u003c/li\u003e\n\u003cli\u003eAssign assets using a serial number or asset tag\u003c/li\u003e\n\u003cli\u003eOpen the requester’s full profile in Teqtivity for additional details\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis allows IT teams to keep asset records accurate while resolving support requests, without switching between systems.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy notice\u003c/h3\u003e\n\n\u003cp\u003eThe integration uses the ticket reporter’s email address to retrieve asset information associated with that user from the Teqtivity platform. Asset data is displayed within the Zendesk ticket to provide context for support agents and enable asset updates from the ticket interface.\u003c/p\u003e\n\n\u003cp\u003eThe integration accesses Teqtivity through an API token configured during installation. Data retrieved through the integration is not shared with other applications.\u003c/p\u003e\n\n\u003cp\u003eFor more information, see the \u003ca href=\"https://www.teqtivity.com/software-privacy-policy\"\u003eTeqtivity Software Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eConnect Zendesk and Teqtivity in a Few Simple Steps\u003c/h3\u003e\n\n\u003cp\u003eFollow the steps below to install the Teqtivity integration and start viewing asset information directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTEP 1: Install the Teqtivity Integration in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Zendesk admin account.\u003c/li\u003e\n\u003cli\u003eGo to Admin → Apps → Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for Teqtivity IT Asset Management.\u003c/li\u003e\n\u003cli\u003eSelect the app from the results.\u003c/li\u003e\n\u003cli\u003eClick Install App.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, Zendesk will prompt you to configure the integration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTEP 2: Generate Your Teqtivity API Credentials\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Teqtivity account.\u003c/li\u003e\n\u003cli\u003eNavigate to Toolbox → API Users.\u003c/li\u003e\n\u003cli\u003eClick Generate New API Token.\u003c/li\u003e\n\u003cli\u003eEnter a Title and Description for the token (for example: Zendesk Integration).\u003c/li\u003e\n\u003cli\u003eCopy the Client ID and Client Secret.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTEP 3: Complete the Zendesk App Configuration\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eReturn to the Zendesk app settings for the Teqtivity integration.\u003c/li\u003e\n\u003cli\u003ePaste the Client ID and Client Secret.\u003c/li\u003e\n\u003cli\u003eClick Save to complete the setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce saved, Zendesk will immediately begin connecting with Teqtivity so you can view asset details and related device information directly within your Zendesk workspace.\u003c/p\u003e\n","raw_long_description":"### About Teqtivity\n\nTeqtivity is an IT Asset Management platform that helps organizations maintain accurate, real-time visibility into their devices across the full asset lifecycle. IT teams use Teqtivity to track ownership, manage assignments, and maintain reliable inventory records as environments grow and change.\n\n#### What the integration does\n\nThe Teqtivity Zendesk integration brings asset visibility directly into the Zendesk ticket interface. When a ticket is opened, support agents can immediately view the assets assigned or loaned to the requester.\n\n**Agents can perform key asset actions without leaving Zendesk:**\n\n1. View assets assigned or loaned to the ticket requester\n2. Update asset status directly from the ticket\n3. Assign assets using a serial number or asset tag\n4. Open the requester’s full profile in Teqtivity for additional details\n\nThis allows IT teams to keep asset records accurate while resolving support requests, without switching between systems.\n\n### Data and privacy notice\n\nThe integration uses the ticket reporter’s email address to retrieve asset information associated with that user from the Teqtivity platform. Asset data is displayed within the Zendesk ticket to provide context for support agents and enable asset updates from the ticket interface.\n\nThe integration accesses Teqtivity through an API token configured during installation. Data retrieved through the integration is not shared with other applications.\n\nFor more information, see the [Teqtivity Software Privacy Policy](https://www.teqtivity.com/software-privacy-policy).","raw_installation_instructions":"### Connect Zendesk and Teqtivity in a Few Simple Steps\n\nFollow the steps below to install the Teqtivity integration and start viewing asset information directly inside Zendesk.\n\n**STEP 1: Install the Teqtivity Integration in Zendesk**\n\n1. Log in to your Zendesk admin account.\n2. Go to Admin → Apps → Marketplace.\n3. Search for Teqtivity IT Asset Management.\n4. Select the app from the results.\n5. Click Install App.\n\nOnce installed, Zendesk will prompt you to configure the integration.\n\n**STEP 2: Generate Your Teqtivity API Credentials**\n\n1. Log in to your Teqtivity account.\n2. Navigate to Toolbox → API Users.\n3. Click Generate New API Token.\n4. Enter a Title and Description for the token (for example: Zendesk Integration).\n5. Copy the Client ID and Client Secret.\n\n**STEP 3: Complete the Zendesk App Configuration**\n\n1. Return to the Zendesk app settings for the Teqtivity integration.\n2. Paste the Client ID and Client Secret.\n3. Click Save to complete the setup.\n\nOnce saved, Zendesk will immediately begin connecting with Teqtivity so you can view asset details and related device information directly within your Zendesk workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://876276.apps.zdusercontent.com/876276/assets/1775638081-53eea0324b2064cd1289e41cdd3bea85/logo-small.png","large_icon":"https://876276.apps.zdusercontent.com/876276/assets/1775638081-53eea0324b2064cd1289e41cdd3bea85/logo.png","screenshots":["https://876276.apps.zdusercontent.com/876276/assets/1775638081-53eea0324b2064cd1289e41cdd3bea85/screenshot-0.png","https://876276.apps.zdusercontent.com/876276/assets/1775638081-53eea0324b2064cd1289e41cdd3bea85/screenshot-1.png","https://876276.apps.zdusercontent.com/876276/assets/1775638081-53eea0324b2064cd1289e41cdd3bea85/screenshot-2.png"],"installation_count":4},{"id":877301,"name":"Bugpilot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2246504,"app_id":877301,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-14T12:23:21Z","updated_at":"2022-11-14T12:23:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3192,"entity_id":877301,"app_id":877301,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-14T12:23:22.000Z","updated_at":"2022-11-14T12:23:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-14T12:23:20Z","updated_at":"2025-04-04T00:09:16Z","terms_conditions_url":"https://bugpilot.io/terms","app_organization":{"id":5571,"name":"Bugpilot","email":"s@bugpilot.io","website":"https://bugpilot.io","country_code":"IT","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2022-11-29T18:10:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bugpilot.io/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2022-11-29T18:05:19Z","owner_id":269519,"author_name":"Bugpilot","author_email":"support@bugpilot.io","author_url":"https://bugpilot.io","short_description":"Get screenshots and technical info from users – without asking questions","long_description":"\u003cp\u003e\u003cstrong\u003eGet high-quality bug reports from your users regardless of whether they\u0026#39;re technical or not, without asking!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBugpilot helps customer support agents get all the details they need to understand the problems that end-users report. Bugpilot generates detailed technical bug reports without asking the users for any details.\u003c/p\u003e\n\n\u003cp\u003eWith the Bugpilot app for Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAccess your Bugpilot reports directly in your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet comprehensive details about what the user is experiencing, including video recordings, screenshots, console logs, and much more technical data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShare bug reports with other team members.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConnect your Bugpilot account with Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake sure that you complete the onboarding – including the script installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the setup is completed, open the Zendesk Chat Widget (as a customer) and start a conversation. Inside Zendesk Support for the same conversation, you will see an automatically generated report in your Bugpilot app. Please make sure that the Bugpilot app is expanded and visible inside the “Apps” menu.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Get high-quality bug reports from your users regardless of whether they're technical or not, without asking!**\n\nBugpilot helps customer support agents get all the details they need to understand the problems that end-users report. Bugpilot generates detailed technical bug reports without asking the users for any details.\n\nWith the Bugpilot app for Zendesk:\n\n* Access your Bugpilot reports directly in your Zendesk.\n\n* Get comprehensive details about what the user is experiencing, including video recordings, screenshots, console logs, and much more technical data.\n\n* Share bug reports with other team members.","raw_installation_instructions":"- Connect your Bugpilot account with Zendesk.\n\n- Make sure that you complete the onboarding – including the script installation.\n\n- Once the setup is completed, open the Zendesk Chat Widget (as a customer) and start a conversation. Inside Zendesk Support for the same conversation, you will see an automatically generated report in your Bugpilot app. Please make sure that the Bugpilot app is expanded and visible inside the “Apps” menu.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://877301.apps.zdusercontent.com/877301/assets/1669675558-f80c4c5b9b6c69ae431b8c8b589256d6/logo-small.png","large_icon":"https://877301.apps.zdusercontent.com/877301/assets/1669675558-f80c4c5b9b6c69ae431b8c8b589256d6/logo.png","screenshots":["https://877301.apps.zdusercontent.com/877301/assets/1669675558-f80c4c5b9b6c69ae431b8c8b589256d6/screenshot-0.png","https://877301.apps.zdusercontent.com/877301/assets/1669675558-f80c4c5b9b6c69ae431b8c8b589256d6/screenshot-1.png","https://877301.apps.zdusercontent.com/877301/assets/1669675558-f80c4c5b9b6c69ae431b8c8b589256d6/screenshot-2.png"],"installation_count":2},{"id":877626,"name":"Attachments Downloader By IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2248434,"app_id":877626,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-11-15T10:57:57Z","updated_at":"2022-11-15T10:57:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3194,"entity_id":877626,"app_id":877626,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-11-15T10:57:59.000Z","updated_at":"2022-11-15T10:57:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-15T10:57:56Z","updated_at":"2025-04-04T00:09:17Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-12-22T17:43:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2022-12-22T17:43:07Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"By Using Attachments Downloader By IntegrateCloud app Easily download all attachments as a zip file","long_description":"\u003cp\u003eBy Using Attachments Downloader By IntegrateCloud  Easily zip all attachments from Zendesk Ticket\u003c/p\u003e\n\n\u003cp\u003eZendesk ticket attachments can be downloaded by default using app \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZIP file download\u003c/strong\u003e Either download as seperate files, or download as a ZIP archive. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011887584/screenshot-0.png\" alt=\"Attachments Downloader\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Attachments Downloader app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/\"\u003ehttps://support.integratecloud.com/\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011904377/screenshot-1.png\" alt=\"Attachments Downloader\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011915121/screenshot-2.png\" alt=\"Attachments Downloader\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Install the app \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eActivate the app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a ticket with attachments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload all attachments\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"By Using Attachments Downloader By IntegrateCloud  Easily zip all attachments from Zendesk Ticket\n\n Zendesk ticket attachments can be downloaded by default using app \n\n **ZIP file download** Either download as seperate files, or download as a ZIP archive. \n\n ![Attachments Downloader](https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011887584/screenshot-0.png)\n\n**Note:** The Attachments Downloader app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/\u003e \n\n\n\n ![Attachments Downloader](https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011904377/screenshot-1.png)\n\n \n\n ![Attachments Downloader](https://files.helpdocs.io/4eyz2q3b1t/articles/7z7hptzh4n/1671011915121/screenshot-2.png)","raw_installation_instructions":"1.Install the app \n\n2. Activate the app\n\n3. Open a ticket with attachments\n\n4. Download all attachments","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://877626.apps.zdusercontent.com/877626/assets/1671606753-3b5a9d3da9ba63bf06faaeb30e8d2d1c/logo-small.png","large_icon":"https://877626.apps.zdusercontent.com/877626/assets/1671606753-3b5a9d3da9ba63bf06faaeb30e8d2d1c/logo.png","screenshots":["https://877626.apps.zdusercontent.com/877626/assets/1671606753-3b5a9d3da9ba63bf06faaeb30e8d2d1c/screenshot-0.png","https://877626.apps.zdusercontent.com/877626/assets/1671606753-3b5a9d3da9ba63bf06faaeb30e8d2d1c/screenshot-1.png","https://877626.apps.zdusercontent.com/877626/assets/1671606753-3b5a9d3da9ba63bf06faaeb30e8d2d1c/screenshot-2.png"],"installation_count":67},{"id":878853,"name":"Predize","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-18T16:16:17Z","updated_at":"2026-08-04T07:06:28Z","terms_conditions_url":null,"app_organization":{"id":5491,"name":"Predize","email":"integracoes@predize.com","website":"https://predize.com/zendesk/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-04T07:06:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://predize.com/zendesk/"},"location_names":[],"last_update_time":"2026-08-04T07:06:25Z","owner_id":269519,"author_name":"Predize","author_email":"comercial@predize.com.br","author_url":"https://predize.com","short_description":"Integra sua conta do Mercado Livre e +7 marketplaces com Zendesk","long_description":"\u003cp\u003eCom o Predize, você centraliza tudo e garante a eficiência do time!\u003c/p\u003e\n\n\u003cp\u003eCentralize os tickets na Zendesk automaticamente: Suas mensagens, perguntas e reclamações de 7 marketplaces chegam organizadas, com detalhes completos dos pedidos e publicações. Marketplaces integrados: Mercado Livre, Shopee, Magalu, Americanas, Carrefour, Amazon e Via.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRealize reembolsos e mediações direto na Zendesk: Sem trocar de painel, sua equipe resolve tudo em um só lugar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProdutividade e eficiência na prática: Menos processos manuais e mais tempo para focar no cliente.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNão confie apenas em palavras. Veja como funciona na prática com quem reduziu o esforço e aumentou a performance!\u003c/p\u003e\n\n\u003cp\u003eBelmicro, uma das maiores vendedoras do Brasil, reduziu em 50% o esforço da equipe e acelerou o atendimento com o Predize.\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;Deixamos de nos preocupar com processos manuais e passamos a atender nossos clientes com agilidade e eficiência.\u0026quot;\u003c/p\u003e\n\n\u003cp\u003eCom o Predize, você elimina o retrabalho e leva sua operação ao próximo nível:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCentralize o atendimento de todos os seus marketplaces em uma única ferramenta.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTenha visibilidade completa para monitorar e gerenciar os tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduza os erros causados por processos manuais e inconsistências.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eConheça todos os recursos avançados do Predize para ter uma gestão de atendimento dos marketplaces muito mais eficiente.\u003c/p\u003e\n\n\u003cp\u003ePronto para transformar sua operação de atendimento?\u003c/p\u003e\n\n\u003cp\u003eAcesse nosso site \u0026gt; www.predize.com/zendesk/\u003c/p\u003e\n\n\u003cp\u003eDados acessados e finalidade: para realizar essa integração, o Predize acessa, via API do Zendesk, dados de tickets (assunto, status, tags, campos customizados e comentários) e dados de usuários/agentes da sua conta Zendesk. Esses dados são usados exclusivamente para criar e atualizar tickets, sincronizar status e publicar respostas entre os marketplaces integrados e a Zendesk. Nenhum dado é compartilhado com terceiros além do necessário para o funcionamento dessa integração.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSiga estes passos para começar:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCrie uma conta em app.predize.com.br\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuando estiver logado, siga o guia de configuração do Predize para configurar sua conta.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEm seguida, navegue até a seção Integrações.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdite a integração com o Zendesk e marque-a como Ativada.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnvie um email para comercial@predize.com para validar sua integração.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Com o Predize, você centraliza tudo e garante a eficiência do time!\n\nCentralize os tickets na Zendesk automaticamente: Suas mensagens, perguntas e reclamações de 7 marketplaces chegam organizadas, com detalhes completos dos pedidos e publicações. Marketplaces integrados: Mercado Livre, Shopee, Magalu, Americanas, Carrefour, Amazon e Via.\n\n- Realize reembolsos e mediações direto na Zendesk: Sem trocar de painel, sua equipe resolve tudo em um só lugar.\n\n- Produtividade e eficiência na prática: Menos processos manuais e mais tempo para focar no cliente.\n\nNão confie apenas em palavras. Veja como funciona na prática com quem reduziu o esforço e aumentou a performance!\n\nBelmicro, uma das maiores vendedoras do Brasil, reduziu em 50% o esforço da equipe e acelerou o atendimento com o Predize.\n\n\"Deixamos de nos preocupar com processos manuais e passamos a atender nossos clientes com agilidade e eficiência.\"\n\nCom o Predize, você elimina o retrabalho e leva sua operação ao próximo nível:\n\n- Centralize o atendimento de todos os seus marketplaces em uma única ferramenta.\n\n- Tenha visibilidade completa para monitorar e gerenciar os tickets.\n\n- Reduza os erros causados por processos manuais e inconsistências.\n\nConheça todos os recursos avançados do Predize para ter uma gestão de atendimento dos marketplaces muito mais eficiente.\n\nPronto para transformar sua operação de atendimento?\n\nAcesse nosso site \u003e www.predize.com/zendesk/\n\nDados acessados e finalidade: para realizar essa integração, o Predize acessa, via API do Zendesk, dados de tickets (assunto, status, tags, campos customizados e comentários) e dados de usuários/agentes da sua conta Zendesk. Esses dados são usados exclusivamente para criar e atualizar tickets, sincronizar status e publicar respostas entre os marketplaces integrados e a Zendesk. Nenhum dado é compartilhado com terceiros além do necessário para o funcionamento dessa integração.","raw_installation_instructions":"Siga estes passos para começar:\n\n1. Crie uma conta em app.predize.com.br\n\n2. Quando estiver logado, siga o guia de configuração do Predize para configurar sua conta.\n\n3. Em seguida, navegue até a seção Integrações.\n\n4. Edite a integração com o Zendesk e marque-a como Ativada.\n\n5. Envie um email para comercial@predize.com para validar sua integração.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://878853.apps.zdusercontent.com/878853/assets/1785355160-30284dbe9d8b6d29cc21ac88ba840881/logo-small.png","large_icon":"https://878853.apps.zdusercontent.com/878853/assets/1785355160-30284dbe9d8b6d29cc21ac88ba840881/logo.png","screenshots":["https://878853.apps.zdusercontent.com/878853/assets/1785355160-30284dbe9d8b6d29cc21ac88ba840881/screenshot-0.png","https://878853.apps.zdusercontent.com/878853/assets/1785355160-30284dbe9d8b6d29cc21ac88ba840881/screenshot-1.png","https://878853.apps.zdusercontent.com/878853/assets/1785355160-30284dbe9d8b6d29cc21ac88ba840881/screenshot-2.png"],"installation_count":0},{"id":879885,"name":"Merge","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-11-22T23:50:09Z","updated_at":"2026-01-14T16:00:10Z","terms_conditions_url":null,"app_organization":{"id":5575,"name":"Merge","email":"support@merge.dev","website":"https://merge.dev/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2022-12-02T17:50:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://merge.dev/pricing"},"location_names":[],"last_update_time":"2022-12-02T17:48:28Z","owner_id":269519,"author_name":"Merge","author_email":"hello@merge.dev","author_url":"https://merge.dev/","short_description":"Add Ticketing integrations to your platform within a day","long_description":"\u003cp\u003eMerge is a developer tool to embed hundreds of customer-facing API integrations in your product right out of the box, without the need to configure each integration separately. With Merge\u0026#39;s Unified API, developers access one standardized data model to pull and post data across any of the platforms we offer connections with, in categories like HRIS/Payroll, ATS, Accounting, CRM, Ticketing, Directory, and more.\u003c/p\u003e\n\n\u003cp\u003eMerge also provides tools to manage integrations, with a robust dashboard that allows users to control the scope of data being synced through Merge, configure webhooks, troubleshoot and resolve issues such as expired API keys, and more, without the use of engineering resources.\u003c/p\u003e\n\n\u003cp\u003eSpare your developers hundreds of hours for each integration they build and maintain — your product team will thank you.\u003c/p\u003e\n\n\u003ch3\u003eHow it Works\u003c/h3\u003e\n\n\u003cp\u003eOur platform allows developers to add a Zendesk integration to their product much more quickly and cost-effectively than if they were to build the integration themselves. Merge normalizes the data synced from Zendesk\u0026#39;s API and gives developers a full suite of tools (logs, issue detection, etc.) to manage the integration.\u003c/p\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEasy Onboarding\u003c/strong\u003e: Your users authorize integrations via a drop-in component, Merge Link, in your app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContinuous syncing\u003c/strong\u003e: Build in-app functionality powered by data continuously synced for each integration and connected customer account.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBi-directional flow\u003c/strong\u003e: Merge supports read and write.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne data model\u003c/strong\u003e: Common Models provide normalized, constantly synced data for each category of integrations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClose more deals\u003c/strong\u003e: Your customers expect integrations as a tablestakes feature. Merge allows you to offer integrations out of the box — which means deals won\u0026#39;t be blocked because an integration isn\u0026#39;t on the roadmap.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSave engineering hours\u003c/strong\u003e: Engineering resources are expensive. Merge provides SDKs, clear documentation, and pre-built components to save development time and allow you to offer integrations in days — not quarters.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmpower customer success\u003c/strong\u003e: Customer success because of Merge\u0026#39;s Issues and Logs, which flag common end-user issues and reduces the amount of engineering troubleshooting needed.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eFollow our Get Started guide \u003ca href=\"https://docs.merge.dev/get-started/introduction/\"\u003ehere\u003c/a\u003e to install the Merge app.\u003c/p\u003e\n","raw_long_description":"Merge is a developer tool to embed hundreds of customer-facing API integrations in your product right out of the box, without the need to configure each integration separately. With Merge's Unified API, developers access one standardized data model to pull and post data across any of the platforms we offer connections with, in categories like HRIS/Payroll, ATS, Accounting, CRM, Ticketing, Directory, and more.\n\nMerge also provides tools to manage integrations, with a robust dashboard that allows users to control the scope of data being synced through Merge, configure webhooks, troubleshoot and resolve issues such as expired API keys, and more, without the use of engineering resources.\n\nSpare your developers hundreds of hours for each integration they build and maintain — your product team will thank you.\n\n### How it Works\nOur platform allows developers to add a Zendesk integration to their product much more quickly and cost-effectively than if they were to build the integration themselves. Merge normalizes the data synced from Zendesk's API and gives developers a full suite of tools (logs, issue detection, etc.) to manage the integration.\n\n### Key features\n- **Easy Onboarding**: Your users authorize integrations via a drop-in component, Merge Link, in your app.\n- **Continuous syncing**: Build in-app functionality powered by data continuously synced for each integration and connected customer account.\n- **Bi-directional flow**: Merge supports read and write.\n- **One data model**: Common Models provide normalized, constantly synced data for each category of integrations.\n\n### Key benefits\n- **Close more deals**: Your customers expect integrations as a tablestakes feature. Merge allows you to offer integrations out of the box — which means deals won't be blocked because an integration isn't on the roadmap.\n- **Save engineering hours**: Engineering resources are expensive. Merge provides SDKs, clear documentation, and pre-built components to save development time and allow you to offer integrations in days — not quarters.\n- **Empower customer success**: Customer success because of Merge's Issues and Logs, which flag common end-user issues and reduces the amount of engineering troubleshooting needed.","raw_installation_instructions":"Follow our Get Started guide [here](https://docs.merge.dev/get-started/introduction/) to install the Merge app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://879885.apps.zdusercontent.com/879885/assets/1669931317-b6b86832591cc9ffb737239bb1d9a80b/support/logo-small.png","large_icon":"https://879885.apps.zdusercontent.com/879885/assets/1669931317-b6b86832591cc9ffb737239bb1d9a80b/support/logo.png","screenshots":["https://879885.apps.zdusercontent.com/879885/assets/1669931317-b6b86832591cc9ffb737239bb1d9a80b/support/screenshot-0.png","https://879885.apps.zdusercontent.com/879885/assets/1669931317-b6b86832591cc9ffb737239bb1d9a80b/support/screenshot-1.png","https://879885.apps.zdusercontent.com/879885/assets/1669931317-b6b86832591cc9ffb737239bb1d9a80b/support/screenshot-2.png"],"installation_count":0},{"id":885192,"name":"Olvy","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2277111,"app_id":885192,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-08T12:58:50Z","updated_at":"2022-12-08T12:58:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3264,"entity_id":885192,"app_id":885192,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-12-08T12:58:52.000Z","updated_at":"2022-12-08T12:58:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-08T12:58:49Z","updated_at":"2025-04-04T00:09:22Z","terms_conditions_url":null,"app_organization":{"id":5601,"name":"Olvy","email":"support@olvy.co","website":"https://olvy.co/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-12-27T18:26:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://olvy.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-12-27T18:24:29Z","owner_id":269519,"author_name":"Olvy","author_email":"support@olvy.co","author_url":"https://olvy.co","short_description":"Stay on top user feedback you receive on Zendesk, and close the loop","long_description":"\u003cp\u003eOlvy is an app for product teams that brings all your user feedback in one place to help you do your magic better and keep your users happy. With Olvy, you can quickly push customer feedback you receive to your product team to help them understand your users better, and ship things your users are asking for.\u003c/p\u003e\n\n\u003cp\u003eHow it Works\u003c/p\u003e\n\n\u003cp\u003eOlvy\u0026#39;s Zendesk App allows you to organise feedback you receive in your support tickets. You can then analyse all feedback you\u0026#39;ve received close the loop when something your users.\u003c/p\u003e\n\n\u003cp\u003eYou can tag any ticket with the tag \u003ccode\u003eolvy\u003c/code\u003e (or your own one you can configure in Olvy settings) and it will automatically get added to your Olvy workspace.\u003c/p\u003e\n\n\u003cp\u003eIf you have the sidebar app you can log a feedback into Olvy right from Zendesk and all details about who gave you the feedback are automatically captured.\u003c/p\u003e\n\n\u003cp\u003eYou can also reply to the feedback you\u0026#39;ve received right from Olvy and your users automatically get notified in the same Zendesk ticket they gave you the feedback in.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to the Zendesk Apps Marketplace. \u003c/p\u003e\n\n\u003cp\u003eFind Olvy app in the support apps and click the Install button. \u003c/p\u003e\n\n\u003cp\u003eAfter installation you can push feedback to your organisation on olvy where the Zendesk integration is setup. If the integration is not setup then you have to setup it by referring the Zendesk integration documentation on https://olvy.co/docs/integrations/zendesk-integration/\u003c/p\u003e\n","raw_long_description":"Olvy is an app for product teams that brings all your user feedback in one place to help you do your magic better and keep your users happy. With Olvy, you can quickly push customer feedback you receive to your product team to help them understand your users better, and ship things your users are asking for.\n\nHow it Works\n\nOlvy's Zendesk App allows you to organise feedback you receive in your support tickets. You can then analyse all feedback you've received close the loop when something your users.\n\nYou can tag any ticket with the tag `olvy` (or your own one you can configure in Olvy settings) and it will automatically get added to your Olvy workspace.\n\nIf you have the sidebar app you can log a feedback into Olvy right from Zendesk and all details about who gave you the feedback are automatically captured.\n\nYou can also reply to the feedback you've received right from Olvy and your users automatically get notified in the same Zendesk ticket they gave you the feedback in.","raw_installation_instructions":"Go to the Zendesk Apps Marketplace. \n\nFind Olvy app in the support apps and click the Install button. \n\nAfter installation you can push feedback to your organisation on olvy where the Zendesk integration is setup. If the integration is not setup then you have to setup it by referring the Zendesk integration documentation on https://olvy.co/docs/integrations/zendesk-integration/","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://885192.apps.zdusercontent.com/885192/assets/1671784189-cb2faeaa64453e90f72c009df63763bc/logo-small.png","large_icon":"https://885192.apps.zdusercontent.com/885192/assets/1671784189-cb2faeaa64453e90f72c009df63763bc/logo.png","screenshots":["https://885192.apps.zdusercontent.com/885192/assets/1671784189-cb2faeaa64453e90f72c009df63763bc/screenshot-0.png","https://885192.apps.zdusercontent.com/885192/assets/1671784189-cb2faeaa64453e90f72c009df63763bc/screenshot-1.png","https://885192.apps.zdusercontent.com/885192/assets/1671784189-cb2faeaa64453e90f72c009df63763bc/screenshot-2.png"],"installation_count":3},{"id":885366,"name":"Arboria","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2277790,"app_id":885366,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-08T16:24:08Z","updated_at":"2022-12-08T16:24:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3265,"entity_id":885366,"app_id":885366,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-12-08T16:24:10.000Z","updated_at":"2022-12-08T16:24:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-08T16:24:08Z","updated_at":"2025-04-04T00:09:23Z","terms_conditions_url":null,"app_organization":{"id":5599,"name":"Arboria Technical Solutions","email":"info@arboriats.com","website":"https://arboria-solutions.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2022-12-27T17:57:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://arboria-solutions.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-01-09T17:51:17Z","owner_id":269519,"author_name":"Arboria Technical Solutions","author_email":"Support@arboriats.com","author_url":"https://arboria-solutions.com/","short_description":"Communicate processes and procedures with clarity, improving efficiency and compliance.","long_description":"\u003ch1\u003eReplace your antiquated process and procedure documentation\u003c/h1\u003e\n\n\u003cp\u003eArboria is an innovative solution that liberates teams from antiquated documentation efforts by combining  process and procedure with step-by-step instructions. We use visual logic diagrams to drive complex troubleshooting instructions, and standard operating procedure documentation. This approach allows you to better analyze the big picture, and your support workflows, yet deliver information to your techs in a clear and concise manner.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry Arboria\u003c/strong\u003e now by requesting a \u003cstrong\u003efree trial\u003c/strong\u003e \u003ca href=\"https://arboria-solutions.com\"\u003ehere!\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eStandard Operating Procedures\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://arboria-solutions.com/images/HostedImages/interface_SOP.jpg\" alt=\"SOP Interface Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eArboria offers a checklist for every procedure, that is always up to date with the documentation. The best part is accountability for process compliance with evidence collection required by ISO, SOC2, NIST, etc! Sign and send the completed checklist, along with evidence of completion back to the ticket in a single swoop.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://arboria-solutions.com/images/HostedImages/three_SOP.jpg\" alt=\"SOP Interface Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSeasoned staff run through the checklist quickly, with just the information they need to avoid inadvertantly skipping steps. Newer staff, or those that havent done the task in a while, can get details on each step in a fly-out. Signature, and evidence collection provides added accountability and allows newer staff to work more independantly right from the start!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOnboard new talent faster\u003c/strong\u003e than you ever thought possible with a \u003ca href=\"https://arboria-solutions.com\"\u003efree trial\u003c/a\u003e of Arboria\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting Flows\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://arboria-solutions.com/images/HostedImages/interface_Troubleshooting.jpg\" alt=\"Troubleshooting Interface Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eVisual Logic Diagram which is navigated by simple step by step instructions enabling rapid understanding and execution. This allows you to design the most effective workflows for your team and deliver them in an efficient and easy to use dialog.\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;ve ever been frustrated by how long it takes to onboard and train new talent, you\u0026#39;ll find our solution to provide significantly faster onboarding for call center / support team members.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDo More With Less\u003c/strong\u003e by streamlining your support workflows. \u003ca href=\"https://arboria-solutions.com\"\u003eSign up for a trial\u003c/a\u003e of Arboria today.\u003c/p\u003e\n\n\u003ch2\u003eAvailable in your Zendesk Sidebar, or mobile device.\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://arboria-solutions.com/images/HostedImages/interface_Zendesk.jpg\" alt=\"Zendesk Interface Image\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAll the information you need, with no waste\u003c/h2\u003e\n\n\u003cp\u003eYour techs are not aspiring authors, get your team back to doing what they love... \u003cstrong\u003emaking things work\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eClick to install in your Zendesk instance.\u003c/h1\u003e\n\n\u003ch2\u003eLogin to your Arboria Company Account\u003c/h2\u003e\n\n\u003ch3\u003eGo to the configurations tab and add:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003ean API token\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk subdomain\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk admin account email address\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://arboria-solutions.com/images/HostedImages/connect.jpg\" alt=\"Connection Interface Image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you do not have an Arboria license, visit \u003ca href=\"https://arboria-solutions.com\"\u003eArboria Solutions\u003c/a\u003e and request a \u003cstrong\u003efree trial license\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eClear and simple pricing is available on the \u003ca href=\"https://arboria-solutions.com/products\"\u003eproducts page\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor more information on generating API tokens for your Zendesk instance visit: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token\"\u003eZendesk API Token Documentation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Replace your antiquated process and procedure documentation\n\nArboria is an innovative solution that liberates teams from antiquated documentation efforts by combining  process and procedure with step-by-step instructions. We use visual logic diagrams to drive complex troubleshooting instructions, and standard operating procedure documentation. This approach allows you to better analyze the big picture, and your support workflows, yet deliver information to your techs in a clear and concise manner.\n\n\n\n**Try Arboria** now by requesting a **free trial** [here!](https://arboria-solutions.com)\n\n\n\n### Standard Operating Procedures\n\n![SOP Interface Image](https://arboria-solutions.com/images/HostedImages/interface_SOP.jpg)\n\nArboria offers a checklist for every procedure, that is always up to date with the documentation. The best part is accountability for process compliance with evidence collection required by ISO, SOC2, NIST, etc! Sign and send the completed checklist, along with evidence of completion back to the ticket in a single swoop.\n\n![SOP Interface Image](https://arboria-solutions.com/images/HostedImages/three_SOP.jpg)\n\nSeasoned staff run through the checklist quickly, with just the information they need to avoid inadvertantly skipping steps. Newer staff, or those that havent done the task in a while, can get details on each step in a fly-out. Signature, and evidence collection provides added accountability and allows newer staff to work more independantly right from the start!\n\n\n\n**Onboard new talent faster** than you ever thought possible with a [free trial](https://arboria-solutions.com) of Arboria\n\n\n\n### Troubleshooting Flows\n\n![Troubleshooting Interface Image](https://arboria-solutions.com/images/HostedImages/interface_Troubleshooting.jpg)\n\nVisual Logic Diagram which is navigated by simple step by step instructions enabling rapid understanding and execution. This allows you to design the most effective workflows for your team and deliver them in an efficient and easy to use dialog.\n\nIf you've ever been frustrated by how long it takes to onboard and train new talent, you'll find our solution to provide significantly faster onboarding for call center / support team members.\n\n\n\n**Do More With Less** by streamlining your support workflows. [Sign up for a trial](https://arboria-solutions.com) of Arboria today.\n\n\n\n## Available in your Zendesk Sidebar, or mobile device.\n\n![Zendesk Interface Image](https://arboria-solutions.com/images/HostedImages/interface_Zendesk.jpg)\n\n## All the information you need, with no waste\n\nYour techs are not aspiring authors, get your team back to doing what they love... **making things work**.\n\n","raw_installation_instructions":"# Click to install in your Zendesk instance.\n\n## Login to your Arboria Company Account\n\n### Go to the configurations tab and add:\n\n* an API token\n\n* Zendesk subdomain\n\n* Zendesk admin account email address\n\n![Connection Interface Image](https://arboria-solutions.com/images/HostedImages/connect.jpg)\n\n\n\nIf you do not have an Arboria license, visit [Arboria Solutions](https://arboria-solutions.com) and request a **free trial license**.\n\n Clear and simple pricing is available on the [products page](https://arboria-solutions.com/products).\n\nFor more information on generating API tokens for your Zendesk instance visit: [Zendesk API Token Documentation](https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://885366.apps.zdusercontent.com/885366/assets/1673037505-0524fc3e5e97d8b3f7e47c53e8e35ee7/logo-small.png","large_icon":"https://885366.apps.zdusercontent.com/885366/assets/1673037505-0524fc3e5e97d8b3f7e47c53e8e35ee7/logo.png","screenshots":["https://885366.apps.zdusercontent.com/885366/assets/1673037505-0524fc3e5e97d8b3f7e47c53e8e35ee7/screenshot-0.png","https://885366.apps.zdusercontent.com/885366/assets/1673037505-0524fc3e5e97d8b3f7e47c53e8e35ee7/screenshot-1.png","https://885366.apps.zdusercontent.com/885366/assets/1673037505-0524fc3e5e97d8b3f7e47c53e8e35ee7/screenshot-2.png"],"installation_count":2},{"id":886777,"name":"Copper by Fifty4","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2285465,"app_id":886777,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-12T19:50:59Z","updated_at":"2022-12-12T19:50:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2285462,"app_id":886777,"name":"email","kind":"text","required":true,"position":1,"created_at":"2022-12-12T19:50:59Z","updated_at":"2022-12-12T19:50:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2285463,"app_id":886777,"name":"company_id","kind":"text","required":true,"position":2,"created_at":"2022-12-12T19:50:59Z","updated_at":"2022-12-12T19:50:59Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2285464,"app_id":886777,"name":"api_key","kind":"text","required":true,"position":3,"created_at":"2022-12-12T19:50:59Z","updated_at":"2022-12-12T19:50:59Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3285,"entity_id":886777,"app_id":886777,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MEI0SDl5U5HvKsOJwuglFTc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JALYjDl5U5HvKsO","cost_id":1085,"cost_type":"CostStripe","active":true,"created_at":"2022-12-12T19:51:02.000Z","updated_at":"2022-12-12T19:51:02.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2022-12-12T19:50:58Z","updated_at":"2025-04-04T00:09:24Z","terms_conditions_url":"https://copper-by-maxihost-app.s3-sa-east-1.amazonaws.com/TermsAndConditions.txt","app_organization":{"id":5605,"name":"Fifty4","email":"hello@fifty4.io","website":"https://fifty4.io","country_code":"BR","stripe_account_id":"acct_1JALYjDl5U5HvKsO","state":null},"locations":[3],"date_published":"2022-12-30T17:48:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.copper.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2022-12-30T17:45:10Z","owner_id":269519,"author_name":"Fifty4","author_email":"hello@fifty4.io","author_url":"https://www.fifty4.io","short_description":"View and create leads from your Copper CRM in Zendesk Support","long_description":"\u003ch3\u003eWhat is Fifty4 and Copper\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://fifty4.io\"\u003eFifty4\u003c/a\u003e is a development studio building productivity apps and integrations to help individuals and businesses improve their workflows.\u003c/p\u003e\n\n\u003cp\u003eCopper is the CRM for G Suite users. With Copper you can manage sales, customer relationships and get email tracking inside Gmail.\u003c/p\u003e\n\n\u003ch3\u003eThe integration\u003c/h3\u003e\n\n\u003cp\u003eThe Copper by Fifty4 integration lets you view and add people to your Copper account, making it easy for sales reps to manage your CRM from the Zendesk Support ticket page.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd people to your CRM without leaving Zendesk, based on ticket data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd additional information, such as address, phone, etc.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee if the ticket requester exists in your Copper account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eAfter installing the app in your Zendesk account, navigate to Admin \u0026gt; Manage and select the Copper CRM app.\u003c/li\u003e\n\u003cli\u003eGo to your Copper account, click on Settings \u0026gt; API Keys and generate an API key.\u003c/li\u003e\n\u003cli\u003eGo back to Zendesk and insert your recently generated API key in the API Key field and your email in the Email field under App Configuration.\u003c/li\u003e\n\u003cli\u003eGo to any ticket. You should now see contact information from Copper directly in Support.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### What is Fifty4 and Copper\n[Fifty4](https://fifty4.io) is a development studio building productivity apps and integrations to help individuals and businesses improve their workflows.\n\nCopper is the CRM for G Suite users. With Copper you can manage sales, customer relationships and get email tracking inside Gmail.\n\n### The integration\nThe Copper by Fifty4 integration lets you view and add people to your Copper account, making it easy for sales reps to manage your CRM from the Zendesk Support ticket page.\n\n- Add people to your CRM without leaving Zendesk, based on ticket data.\n\n- Add additional information, such as address, phone, etc.\n\n- See if the ticket requester exists in your Copper account.","raw_installation_instructions":"1. After installing the app in your Zendesk account, navigate to Admin \u003e Manage and select the Copper CRM app.\n2. Go to your Copper account, click on Settings \u003e API Keys and generate an API key.\n3. Go back to Zendesk and insert your recently generated API key in the API Key field and your email in the Email field under App Configuration.\n4. Go to any ticket. You should now see contact information from Copper directly in Support.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://886777.apps.zdusercontent.com/886777/assets/1672342422-155e7e44914d66168c8876b19b0ec49c/logo-small.png","large_icon":"https://886777.apps.zdusercontent.com/886777/assets/1672342422-155e7e44914d66168c8876b19b0ec49c/logo.png","screenshots":["https://886777.apps.zdusercontent.com/886777/assets/1672342422-155e7e44914d66168c8876b19b0ec49c/screenshot-0.png","https://886777.apps.zdusercontent.com/886777/assets/1672342422-155e7e44914d66168c8876b19b0ec49c/screenshot-1.png","https://886777.apps.zdusercontent.com/886777/assets/1672342422-155e7e44914d66168c8876b19b0ec49c/screenshot-2.png"],"installation_count":1},{"id":887304,"name":"API Data Sync by Knots","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2287462,"app_id":887304,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-14T10:00:06Z","updated_at":"2022-12-14T10:00:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2287460,"app_id":887304,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2022-12-14T10:00:06Z","updated_at":"2022-12-14T10:00:06Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2287461,"app_id":887304,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2022-12-14T10:00:06Z","updated_at":"2022-12-14T10:00:06Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2743345,"app_id":887304,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-11-13T19:20:28Z","updated_at":"2023-11-13T19:20:28Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2743346,"app_id":887304,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-11-13T19:20:28Z","updated_at":"2023-11-13T19:20:28Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":3288,"entity_id":887304,"app_id":887304,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-12-14T10:00:08.000Z","updated_at":"2022-12-14T10:00:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-14T10:00:05Z","updated_at":"2025-12-01T21:50:37Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2022-12-22T17:01:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-01T21:50:34Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Integrate with other systems and automatically send and get data","long_description":"\u003ch2\u003eEnrich Tickets with Real-Time Data via API in Zendesk Automatically\u003c/h2\u003e\n\n\u003cp\u003eThe Knots API Data Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from other systems and auto-fills the most essential ticket fields. It also updates your backend based on Zendesk ticket data.\u003c/p\u003e\n\n\u003ch3\u003eEnhance Your Customer Support: Universal API Integration for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eThis process happens without the need to open the ticket.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically Retrieve Data from Any System\u003c/strong\u003e: Effortlessly access customer details, order statuses, and product information from any ERP, CRM, or system with a public API directly within Zendesk. Enjoy the convenience of auto-filling ticket fields with the most relevant and up-to-date information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Data Update Across Platforms\u003c/strong\u003e: Directly update customer and order information in your backend system from your Zendesk tickets, ensuring consistent and accurate data across all platforms.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Synchronization and Ticket Enrichment\u003c/strong\u003e: Automatically generate or update Zendesk tickets in response to specific triggers and events across various systems, such as changes in order status or new customer registrations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntelligent Ticket Tagging and Routing\u003c/strong\u003e: Implement smart rules to tag and route tickets based on specific criteria, such as revenue thresholds or customer requests, ensuring efficient and prioritized ticket handling.\n\u003cimg src=\"https://knots.io/wp-content/uploads/2023/10/Gif-OCR.gif\" alt=\"Knots Workflow\"\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAPI Data Sync: Streamlining Customer Support Across Industries\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Ticket Information\u003c/strong\u003e: Select specific data types for synchronization, such as order details, subscription number, license plate, or customer history, customizing the sync to your business needs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIndustry-Agnostic Solution\u003c/strong\u003e: Our API Data Sync is designed to be universally applicable, seamlessly serving various industries, from e-commerce and subscription services to gambling and manufacturing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Responses\u003c/strong\u003e: Fetch critical information like delivery details automatically, enabling quick, accurate responses to customer inquiries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorkflow Efficiency\u003c/strong\u003e: Combine with Ticket Parser to auto-fill ticket fields with relevant data, reducing manual tasks and enhancing support efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk Integration\u003c/strong\u003e: The integration works with all REST APIs. For example, with the following systems:\n\n\u003cul\u003e\n\u003cli\u003eSalesforce\u003c/li\u003e\n\u003cli\u003ePipedrive\u003c/li\u003e\n\u003cli\u003eSAP\u003c/li\u003e\n\u003cli\u003eMicrosoft Dynamics\u003c/li\u003e\n\u003cli\u003eAzure\u003c/li\u003e\n\u003cli\u003eShopify\u003c/li\u003e\n\u003cli\u003eSunshine Data\u003c/li\u003e\n\u003cli\u003eIntercom\u003c/li\u003e\n\u003cli\u003eFreshdesk\u003c/li\u003e\n\u003cli\u003eShopware\u003c/li\u003e\n\u003cli\u003eMany more\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eMain Benefits of Using the API Data Sync App for Zendesk\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: it only takes 2 minutes to start with the API Data Sync.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Labor costs and turnover\u003c/strong\u003e: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;API Data Sync by Knots\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the API Data Sync by Knots icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us/sections/16354678884626--API-Data-Sync?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003e\u003cstrong\u003evisit our FAQ\u003c/strong\u003e\u003c/a\u003e or contact us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"## Enrich Tickets with Real-Time Data via API in Zendesk Automatically\nThe Knots API Data Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from other systems and auto-fills the most essential ticket fields. It also updates your backend based on Zendesk ticket data.\n### Enhance Your Customer Support: Universal API Integration for Zendesk\n\nThis process happens without the need to open the ticket.\n\n* **Automatically Retrieve Data from Any System**: Effortlessly access customer details, order statuses, and product information from any ERP, CRM, or system with a public API directly within Zendesk. Enjoy the convenience of auto-filling ticket fields with the most relevant and up-to-date information.\n* **Seamless Data Update Across Platforms**: Directly update customer and order information in your backend system from your Zendesk tickets, ensuring consistent and accurate data across all platforms.\n* **Real-Time Synchronization and Ticket Enrichment**: Automatically generate or update Zendesk tickets in response to specific triggers and events across various systems, such as changes in order status or new customer registrations.\n* **Intelligent Ticket Tagging and Routing**: Implement smart rules to tag and route tickets based on specific criteria, such as revenue thresholds or customer requests, ensuring efficient and prioritized ticket handling.\n  ![Knots Workflow](https://knots.io/wp-content/uploads/2023/10/Gif-OCR.gif)\n\n## API Data Sync: Streamlining Customer Support Across Industries\n* **Enhanced Ticket Information**: Select specific data types for synchronization, such as order details, subscription number, license plate, or customer history, customizing the sync to your business needs.\n* **Industry-Agnostic Solution**: Our API Data Sync is designed to be universally applicable, seamlessly serving various industries, from e-commerce and subscription services to gambling and manufacturing.\n* **Automated Responses**: Fetch critical information like delivery details automatically, enabling quick, accurate responses to customer inquiries.\n* **Workflow Efficiency**: Combine with Ticket Parser to auto-fill ticket fields with relevant data, reducing manual tasks and enhancing support efficiency.\n* **Zendesk Integration**: The integration works with all REST APIs. For example, with the following systems:\n  * Salesforce\n  * Pipedrive\n  * SAP\n  * Microsoft Dynamics\n  * Azure\n  * Shopify\n  * Sunshine Data\n  * Intercom\n  * Freshdesk\n  * Shopware\n  * Many more\n\n# Main Benefits of Using the API Data Sync App for Zendesk\n\n1. **Quick Setup**: it only takes 2 minutes to start with the API Data Sync.\n2. **Reduce Labor costs and turnover**: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\n3. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n4. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io) and we’ll schedule a time to help you. Free of charge.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"API Data Sync by Knots\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the API Data Sync by Knots icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\nIf you have any questions or suggestions regarding this application, please [**visit our FAQ**](https://support.knots.io/hc/en-us/sections/16354678884626--API-Data-Sync?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://887304.apps.zdusercontent.com/887304/assets/1764153547-749e7ea67894147946b9f029976887fc/logo-small.png","large_icon":"https://887304.apps.zdusercontent.com/887304/assets/1764153547-749e7ea67894147946b9f029976887fc/logo.png","screenshots":["https://887304.apps.zdusercontent.com/887304/assets/1764153547-749e7ea67894147946b9f029976887fc/screenshot-0.png","https://887304.apps.zdusercontent.com/887304/assets/1764153547-749e7ea67894147946b9f029976887fc/screenshot-1.png","https://887304.apps.zdusercontent.com/887304/assets/1764153547-749e7ea67894147946b9f029976887fc/screenshot-2.png"],"installation_count":37},{"id":888008,"name":"Undo App By IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2290836,"app_id":888008,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-15T15:55:43Z","updated_at":"2022-12-15T15:55:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3291,"entity_id":888008,"app_id":888008,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-12-15T15:55:45.000Z","updated_at":"2022-12-15T15:55:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-46256222-1","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-15T15:55:42Z","updated_at":"2025-04-04T00:09:25Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-01-09T16:45:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-01-09T16:45:10Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://integratecloud.com","short_description":"Using Undo App users can quickly undo and redo changes from Zendesk ticket","long_description":"\u003cp\u003eIn this app We are providing two buttons like \u003cstrong\u003eUndo\u003c/strong\u003e and \u003cstrong\u003eRedo\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUndo\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy using Undo button in the app agents can Quickly revert those changes (custom filed values and comments) before update the Zendesk ticket. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671113792181/screenshot-1.png\" alt=\"Undo App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRedo\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy using Redo button in the app agents can Quickly Restore those values which you are undo using undo button either it is ticket fileds or comments before updating the Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671113805639/screenshot-2.png\" alt=\"Undo App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671112602445/undo-app.gif\" alt=\"Undo App\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Undo App By IntegrateCloud is available for free need more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Install the app \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eActivate the app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any of the ticket and use it\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":" In this app We are providing two buttons like **Undo** and **Redo** \n\n **Undo** \n\n By using Undo button in the app agents can Quickly revert those changes (custom filed values and comments) before update the Zendesk ticket. \n\n \n\n  ![Undo App](https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671113792181/screenshot-1.png)\n\n **Redo** \n\n By using Redo button in the app agents can Quickly Restore those values which you are undo using undo button either it is ticket fileds or comments before updating the Zendesk ticket.\n\n \n\n  ![Undo App](https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671113805639/screenshot-2.png)\n\n ![Undo App](https://files.helpdocs.io/4eyz2q3b1t/articles/2e2zcsqgia/1671112602445/undo-app.gif) \n\n **Note:** The Undo App By IntegrateCloud is available for free need more information, please visit our website at \u003chttps://integratecloud.com\u003e","raw_installation_instructions":"1.Install the app \n\n2. Activate the app\n\n3. Open any of the ticket and use it","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://888008.apps.zdusercontent.com/888008/assets/1673242269-86de54187bbfb7c2ff85632eb63f228a/logo-small.png","large_icon":"https://888008.apps.zdusercontent.com/888008/assets/1673242269-86de54187bbfb7c2ff85632eb63f228a/logo.png","screenshots":["https://888008.apps.zdusercontent.com/888008/assets/1673242269-86de54187bbfb7c2ff85632eb63f228a/screenshot-0.png","https://888008.apps.zdusercontent.com/888008/assets/1673242269-86de54187bbfb7c2ff85632eb63f228a/screenshot-1.png","https://888008.apps.zdusercontent.com/888008/assets/1673242269-86de54187bbfb7c2ff85632eb63f228a/screenshot-2.png"],"installation_count":1},{"id":888434,"name":"Nightfall DLP","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2292147,"app_id":888434,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-16T21:41:28Z","updated_at":"2022-12-16T21:41:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3293,"entity_id":888434,"app_id":888434,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-12-16T21:41:29.000Z","updated_at":"2022-12-16T21:41:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-16T21:41:28Z","updated_at":"2026-04-22T21:12:14Z","terms_conditions_url":"https://nightfall.ai/terms","app_organization":{"id":4002,"name":"Nightfall AI","email":"support@nightfall.ai","website":"http://nightfall.ai/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2023-03-16T20:41:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nightfall.ai/solutions/product/zendesk"},"location_names":[],"last_update_time":"2026-04-22T21:12:10Z","owner_id":269519,"author_name":"Nightfall AI","author_email":"support@nightfall.ai","author_url":"https://nightfall.ai","short_description":"Scan and redact all tickets, comments, and file attachments with high accuracy.","long_description":"\u003cp\u003eNightfall™ is a data security and compliance platform that helps find and protect your most sensitive data (PII, PHI, Secrets and Keys, etc.) and build customer trust. Stay continuously compliant with leading standards such as HIPAA, SOC 2, ISO 27001, and much more. It is the easiest to use and most accurate data leak prevention (DLP) platform for SaaS \u0026amp; cloud apps, powered by machine learning.\u003c/p\u003e\n\n\u003cp\u003eIntegrate in minutes with all your cloud apps, including Zendesk to instantly protect your data and prevent breaches. Save time with real-time alerts, remediation actions, and pre-built detection templates to ensure you spend less time managing security alerts.\u003c/p\u003e\n\n\u003cp\u003eJoin hundreds of leading companies that trust Nightfall to protect their most sensitive data. Learn more about our customers \u003ca href=\"https://nightfall.ai\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Nightfall:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFastest implementation\u003c/strong\u003e: Integrate in minutes to detect sensitive data in 100+ file types, including images.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasiest to use \u0026amp; manage:\u003c/strong\u003e Real-time alerts and automated ticket remediation actions - redact, delete an attachment, and mark ticket comments as private - to reduce compliance workload.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMost accurate detection:\u003c/strong\u003e ML-based detectors identify sensitive data with market-leading accuracy.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComprehensive coverage:\u003c/strong\u003e Coverage for all users even if users are on BYOD devices and unmanaged networks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmployee friendly:\u003c/strong\u003e No agents, no proxies. Notify end-users to self-heal and improve data security hygiene.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProactive protection:\u003c/strong\u003e Get actionable context and insights in the Nightfall Dashboard, SIEM, email or Slack.\u003c/p\u003e\n\n\u003cp\u003eTo learn more, visit \u003ca href=\"https://www.nightfall.ai/integrations/zendesk\"\u003eNightfall for Zendesk\u003c/a\u003e or email us at: sales@nightfall.ai\u003c/p\u003e\n\n\u003ch3\u003eData Practices\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses Zendesk ticket content, comments, tags, user and group information, and file attachments. This data is transmitted to Nightfall\u0026#39;s cloud platform for sensitive data detection and classification. Scan results and policy violation findings are stored by Nightfall to power alerts, dashboards, and remediation workflows. No Zendesk data is sold or shared with third parties. For full details, see our \u003ca href=\"https://nightfall.ai/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Nightfall DLP for Zendesk visit \u003ca href=\"https://www.nightfall.ai/integrations/zendesk\"\u003eNightfall for Zendesk\u003c/a\u003e or email us at: sales@nightfall.ai to book a meeting with our team who can get you set up.\u003c/p\u003e\n","raw_long_description":"Nightfall™ is a data security and compliance platform that helps find and protect your most sensitive data (PII, PHI, Secrets and Keys, etc.) and build customer trust. Stay continuously compliant with leading standards such as HIPAA, SOC 2, ISO 27001, and much more. It is the easiest to use and most accurate data leak prevention (DLP) platform for SaaS \u0026 cloud apps, powered by machine learning.\n\nIntegrate in minutes with all your cloud apps, including Zendesk to instantly protect your data and prevent breaches. Save time with real-time alerts, remediation actions, and pre-built detection templates to ensure you spend less time managing security alerts.\n\nJoin hundreds of leading companies that trust Nightfall to protect their most sensitive data. Learn more about our customers [here](https://nightfall.ai).\n\n**Why Nightfall:**\n\n**Fastest implementation**: Integrate in minutes to detect sensitive data in 100+ file types, including images.\n\n**Easiest to use \u0026 manage:** Real-time alerts and automated ticket remediation actions - redact, delete an attachment, and mark ticket comments as private - to reduce compliance workload.\n\n**Most accurate detection:** ML-based detectors identify sensitive data with market-leading accuracy.\n\n**Comprehensive coverage:** Coverage for all users even if users are on BYOD devices and unmanaged networks.\n\n**Employee friendly:** No agents, no proxies. Notify end-users to self-heal and improve data security hygiene.\n\n**Proactive protection:** Get actionable context and insights in the Nightfall Dashboard, SIEM, email or Slack.\n\nTo learn more, visit [Nightfall for Zendesk](https://www.nightfall.ai/integrations/zendesk) or email us at: sales@nightfall.ai\n\n### Data Practices  \n\nThis app accesses Zendesk ticket content, comments, tags, user and group information, and file attachments. This data is transmitted to Nightfall's cloud platform for sensitive data detection and classification. Scan results and policy violation findings are stored by Nightfall to power alerts, dashboards, and remediation workflows. No Zendesk data is sold or shared with third parties. For full details, see our [Privacy Policy](https://nightfall.ai/privacy).","raw_installation_instructions":"To install Nightfall DLP for Zendesk visit [Nightfall for Zendesk](https://www.nightfall.ai/integrations/zendesk) or email us at: sales@nightfall.ai to book a meeting with our team who can get you set up.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://888434.apps.zdusercontent.com/888434/assets/1772429190-a4848179c4c6fd31e0d96f4169600f50/logo-small.png","large_icon":"https://888434.apps.zdusercontent.com/888434/assets/1772429190-a4848179c4c6fd31e0d96f4169600f50/logo.png","screenshots":["https://888434.apps.zdusercontent.com/888434/assets/1772429190-a4848179c4c6fd31e0d96f4169600f50/screenshot-0.png","https://888434.apps.zdusercontent.com/888434/assets/1772429190-a4848179c4c6fd31e0d96f4169600f50/screenshot-1.png","https://888434.apps.zdusercontent.com/888434/assets/1772429190-a4848179c4c6fd31e0d96f4169600f50/screenshot-2.png"],"installation_count":73},{"id":888600,"name":"Macro: Find \u0026 Replace","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2292643,"app_id":888600,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-12-17T18:49:01Z","updated_at":"2022-12-17T18:49:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3294,"entity_id":888600,"app_id":888600,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2022-12-17T18:49:03.000Z","updated_at":"2022-12-17T18:49:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3360,"entity_id":888600,"app_id":888600,"amount":499,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1MYcPzAolsNfjbuAOcgdGKFb","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MSgdBAolsNfjbuA","cost_id":1094,"cost_type":"CostStripe","active":false,"created_at":"2023-02-07T16:46:21.000Z","updated_at":"2023-02-07T16:46:21.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3567,"entity_id":888600,"app_id":888600,"amount":1999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1N3cKjAolsNfjbuAPzC1pESg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MSgdBAolsNfjbuA","cost_id":1121,"cost_type":"CostStripe","active":false,"created_at":"2023-05-10T19:56:39.000Z","updated_at":"2023-05-10T19:56:39.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4146,"entity_id":888600,"app_id":888600,"amount":2900,"name":"Macro: Find \u0026 Replace","description":"\u003cul\u003e\n\u003cli\u003eUnlimited updates to Macros content and titles\u003c/li\u003e\n\u003cli\u003eUnlimited support, with the option for monthly check-ins\u003c/li\u003e\n\u003cli\u003eAlternative payment methods, security audit also available on request\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Oa2mMAolsNfjbuA3Gscm9z0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MSgdBAolsNfjbuA","cost_id":1259,"cost_type":"CostStripe","active":true,"created_at":"2024-01-22T21:29:52.000Z","updated_at":"2024-01-22T21:29:52.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4587,"entity_id":888600,"app_id":888600,"amount":7900,"name":"Enterprise","description":"\u003cul\u003e\n\u003cli\u003eUnlimited updates to Macros content and titles\u003c/li\u003e\n\u003cli\u003eUnlimited support, with the option for monthly check-ins\u003c/li\u003e\n\u003cli\u003eAlternative payment methods, security audit also available on request\u003c/li\u003e\n\u003cli\u003eSecurity review \u0026amp; 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It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.\u003c/p\u003e\n\n\u003cp\u003eWith TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: \u003ca href=\"https://www.teamviewer.com/en/integrations/Zendesk/\"\u003ehttps://www.teamviewer.com/en/integrations/Zendesk/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTeamViewer benefits at a glance\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e*\u003cem\u003eMulti Platform: *\u003c/em\u003eSupport for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeature rich:\u003c/strong\u003e Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo configuration required:\u003c/strong\u003e Works instantly behind any firewall and proxy.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHigh performance:\u003c/strong\u003e Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHigh security:\u003c/strong\u003e TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.\u003c/p\u003e\n\n\u003cp\u003ePlease note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.\u003c/p\u003e\n\n\u003cp\u003eFor information on data handling and security please have a look at our \u003ca href=\"https://www.teamviewer.com/en/legal/privacy-and-cookies/\"\u003eprivacy policy:\u003c/a\u003e and \u003ca href=\"https://www.teamviewer.com/en/resources/trust-center/\"\u003etrust center:\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo get started with the TeamViewer app for Zendesk follow these steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to Admin settings \u0026gt; Ticket Fields \u0026gt; add custom field\u003c/li\u003e\n\u003cli\u003eSelect \u003cem\u003etext\u003c/em\u003e as field type\u003c/li\u003e\n\u003cli\u003eIn the next screen, give a descriptive field title, such as \u003cem\u003eTeamViewer Session ID\u003c/em\u003e, leave the checkboxes \u003cem\u003erequired\u003c/em\u003e and \u003cem\u003evisible\u003c/em\u003e unchecked and click \u003cem\u003eAdd field\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eYou are taken back to the list of ticket fields. Find your new field here, click \u003cem\u003eedit\u003c/em\u003e and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)\u003c/li\u003e\n\u003cli\u003eInstall the app from the Zendesk App listing page.\u003c/li\u003e\n\u003cli\u003eEnter the custom field ID you noted down earlier into \u003cem\u003eTeamViewer Custom Ticket Field\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cem\u003eInstall\u003c/em\u003e and you are good to go!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFurther options in the app settings:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eCustomer waiting message\u003cbr\u003e\n The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session.\u003c/em\u003e Customer link text\u003cbr\u003e\nChoose which text is inserted into your ticket by the \u003cem\u003eInsert link into ticket\u003c/em\u003e button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions\u003cbr\u003e\nHere you can restrict availability of the app to certain roles.\u003c/p\u003e\n","raw_long_description":"In 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.\n\nWith TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: [https://www.teamviewer.com/en/integrations/Zendesk/](https://www.teamviewer.com/en/integrations/Zendesk/)\n\n **TeamViewer benefits at a glance** \n\n **Multi Platform: **Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.\n\n**Feature rich:** Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.\n\n **No configuration required:** Works instantly behind any firewall and proxy.\n\n**High performance:** Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.\n\n**High security:** TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.\n\nPlease note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.\n\n For information on data handling and security please have a look at our [privacy policy:](https://www.teamviewer.com/en/legal/privacy-and-cookies/) and [trust center:](https://www.teamviewer.com/en/resources/trust-center/)","raw_installation_instructions":"**To get started with the TeamViewer app for Zendesk follow these steps:**\n\n* Go to Admin settings \u003e Ticket Fields \u003e add custom field\n* Select *text* as field type\n* In the next screen, give a descriptive field title, such as *TeamViewer Session ID*, leave the checkboxes *required* and *visible* unchecked and click *Add field*.\n* You are taken back to the list of ticket fields. Find your new field here, click *edit* and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)\n* Install the app from the Zendesk App listing page.\n* Enter the custom field ID you noted down earlier into *TeamViewer Custom Ticket Field*\n* Click *Install* and you are good to go!\n \n\n **Further options in the app settings:**\n\n*Customer waiting message\n The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session.* Customer link text\nChoose which text is inserted into your ticket by the *Insert link into ticket* button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions\nHere you can restrict availability of the app to certain roles.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://890070.apps.zdusercontent.com/890070/assets/1775055663-d992891c000c81180eb9931ff6ef376d/support/logo-small.png","large_icon":"https://890070.apps.zdusercontent.com/890070/assets/1775055663-d992891c000c81180eb9931ff6ef376d/support/logo.png","screenshots":["https://890070.apps.zdusercontent.com/890070/assets/1775055663-d992891c000c81180eb9931ff6ef376d/support/screenshot-0.png","https://890070.apps.zdusercontent.com/890070/assets/1775055663-d992891c000c81180eb9931ff6ef376d/support/screenshot-1.png","https://890070.apps.zdusercontent.com/890070/assets/1775055663-d992891c000c81180eb9931ff6ef376d/support/screenshot-2.png"],"installation_count":37},{"id":890145,"name":"airfocus","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-12-20T16:11:10Z","updated_at":"2026-08-07T18:48:12Z","terms_conditions_url":null,"app_organization":{"id":5592,"name":"airfocus","email":"contact@airfocus.com","website":"https://airfocus.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-07T18:48:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://airfocus.com/pricing"},"location_names":[],"last_update_time":"2026-08-07T18:47:06Z","owner_id":269519,"author_name":"airfocus GmbH","author_email":"support@airfocus.com","author_url":"https://www.airfocus.com","short_description":"Gather product feedback directly from Zendesk","long_description":"\u003cp\u003eairfocus is a platform built for the new way of doing product management. It provides a complete solution for product teams to manage and communicate their product strategy, prioritize with confidence, build collaborative roadmaps and translate feedback into insights to solve the right problems.\u003c/p\u003e\n\n\u003cp\u003eOur Zendesk integration allows you to gather feedback directly from your Zendesk tickets. Easily import and centralize inputs from Zendesk to airfocus and inform product discovery.\u003c/p\u003e\n\n\u003cp\u003eYou can import feedback from Zendesk, create insights and link them directly to your feature ideas or any other work item in airfocus. In essence:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSync Zendesk tickets with airfocus items.\u003c/li\u003e\n\u003cli\u003eMap Zendesk fields with airfocus custom fields. All fields are synced one way (from Zendesk to airfocus).\u003c/li\u003e\n\u003cli\u003eAbility to select specific dates to import past conversations from Zendesk to airfocus. Ensure you add any tags you are using as filters to these conversations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe world\u0026#39;s biggest and best product organizations trust airfocus \u0026amp; Lucid.\u003c/p\u003e\n\n\u003cp\u003eLearn more at airfocus.com/integrations/zendesk and book a trial today.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003eWhen you connect airfocus to Zendesk, airfocus accesses and imports the following data from your Zendesk account, based on the filters you configure: ticket content (subject, description, and comments), ticket fields and custom field values, ticket status, requester name and email address, groups, and related account metadata (custom statuses). This data is transferred one way, from Zendesk to airfocus, and stored in airfocus as items.\u003c/p\u003e\n\n\u003cp\u003eThis data is used to centralize your Zendesk conversations within airfocus so that your product teams can review feedback and inform product discovery and prioritization. For more information on how airfocus treats customer content and how airfocus collects, uses and discloses personal information, see our Terms of Service at https://lucid.co/tos and Privacy Policy at https://lucid.co/privacy.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to set up\u003c/h2\u003e\n\n\u003cp\u003eUse airfocus’ Zendesk integration to import and centralize inputs from your Zendesk conversations to airfocus, where your product teams can use them to inform their backlogs and product discovery.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow to get this integration up and running\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eThe integration is set up and authorized from your airfocus workspace.\u003c/p\u003e\n\n\u003cp\u003eTo set up the integration, you’ll need a ‘Full access’ permissions to a workspace to set up a Zendesk integration, and you also have to be an admin on Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eWithin your airfocus workspace, go to \u0026#39;Extensions\u0026#39;, and \u0026#39;Add integrations\u0026#39;. Navigate to the \u0026#39;Feedback tool integrations\u0026#39; section at the bottom of the screen and click on \u0026#39;Connect\u003cstrong\u003e\u003cem\u003e\u0026#39;\u003c/em\u003e\u003c/strong\u003e for Zendesk.\u003c/li\u003e\n\u003cli\u003eProvide your Zendesk domain and proceed with the authorization to connect your account to the airfocus workspace.\u003c/li\u003e\n\u003cli\u003eConfigure the integration filter. Select one or multiple Zendesk conversation tags. Once you sync your Zendesk integration, airfocus will import conversations with any of the tags specified within the ‘Zendesk tags to import’ field.\u003c/li\u003e\n\u003cli\u003eYou have the ability to select specific dates to import past conversations from Zendesk to airfocus. \u003c/li\u003e\n\u003cli\u003eWithin the \u0026#39;Mapping\u0026#39; section, you can import additional data from Zendesk to airfocus. The name and description field is mapped by default. If the conversation on Zendesk does not contain a subject, then the name and email of the contact will be taken as the default. All fields are synced one way from Zendesk to airfocus. \u003c/li\u003e\n\u003cli\u003eOnce you’ve gone through all the steps above, you can ‘Update and synchronize’ the integration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTake a look at airfocus’ \u003ca href=\"https://help.airfocus.com/en/articles/6751773-integrate-with-zendesk\"\u003eZendesk integration help center article\u003c/a\u003e for complete details.\u003c/p\u003e\n","raw_long_description":"airfocus is a platform built for the new way of doing product management. It provides a complete solution for product teams to manage and communicate their product strategy, prioritize with confidence, build collaborative roadmaps and translate feedback into insights to solve the right problems.\n\nOur Zendesk integration allows you to gather feedback directly from your Zendesk tickets. Easily import and centralize inputs from Zendesk to airfocus and inform product discovery.\n\nYou can import feedback from Zendesk, create insights and link them directly to your feature ideas or any other work item in airfocus. In essence:\n\n- Sync Zendesk tickets with airfocus items.\n- Map Zendesk fields with airfocus custom fields. All fields are synced one way (from Zendesk to airfocus).\n- Ability to select specific dates to import past conversations from Zendesk to airfocus. Ensure you add any tags you are using as filters to these conversations.\n\nThe world's biggest and best product organizations trust airfocus \u0026 Lucid.\n\nLearn more at airfocus.com/integrations/zendesk and book a trial today.\n\n## Data disclosure\n\nWhen you connect airfocus to Zendesk, airfocus accesses and imports the following data from your Zendesk account, based on the filters you configure: ticket content (subject, description, and comments), ticket fields and custom field values, ticket status, requester name and email address, groups, and related account metadata (custom statuses). This data is transferred one way, from Zendesk to airfocus, and stored in airfocus as items.\n\nThis data is used to centralize your Zendesk conversations within airfocus so that your product teams can review feedback and inform product discovery and prioritization. For more information on how airfocus treats customer content and how airfocus collects, uses and discloses personal information, see our Terms of Service at https://lucid.co/tos and Privacy Policy at https://lucid.co/privacy.","raw_installation_instructions":"## How to set up\n\nUse airfocus’ Zendesk integration to import and centralize inputs from your Zendesk conversations to airfocus, where your product teams can use them to inform their backlogs and product discovery.\n\n### **How to get this integration up and running**\n\nThe integration is set up and authorized from your airfocus workspace.\n\nTo set up the integration, you’ll need a ‘Full access’ permissions to a workspace to set up a Zendesk integration, and you also have to be an admin on Zendesk.\n\n1. Within your airfocus workspace, go to 'Extensions', and 'Add integrations'. Navigate to the 'Feedback tool integrations' section at the bottom of the screen and click on 'Connect***'*** for Zendesk.\n2. Provide your Zendesk domain and proceed with the authorization to connect your account to the airfocus workspace.\n3. Configure the integration filter. Select one or multiple Zendesk conversation tags. Once you sync your Zendesk integration, airfocus will import conversations with any of the tags specified within the ‘Zendesk tags to import’ field.\n4. You have the ability to select specific dates to import past conversations from Zendesk to airfocus. \n5. Within the 'Mapping' section, you can import additional data from Zendesk to airfocus. The name and description field is mapped by default. If the conversation on Zendesk does not contain a subject, then the name and email of the contact will be taken as the default. All fields are synced one way from Zendesk to airfocus. \n6. Once you’ve gone through all the steps above, you can ‘Update and synchronize’ the integration.\n\nTake a look at airfocus’ [Zendesk integration help center article](https://help.airfocus.com/en/articles/6751773-integrate-with-zendesk) for complete details.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://890145.apps.zdusercontent.com/890145/assets/1784055378-e65bf8b9612c0080e7bfce8b77142411/logo-small.png","large_icon":"https://890145.apps.zdusercontent.com/890145/assets/1784055378-e65bf8b9612c0080e7bfce8b77142411/logo.png","screenshots":["https://890145.apps.zdusercontent.com/890145/assets/1784055378-e65bf8b9612c0080e7bfce8b77142411/screenshot-0.png","https://890145.apps.zdusercontent.com/890145/assets/1784055378-e65bf8b9612c0080e7bfce8b77142411/screenshot-1.png","https://890145.apps.zdusercontent.com/890145/assets/1784055378-e65bf8b9612c0080e7bfce8b77142411/screenshot-2.png"],"installation_count":0},{"id":895376,"name":"RemSupp","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2342522,"app_id":895376,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-02T18:22:59Z","updated_at":"2023-01-02T18:22:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3309,"entity_id":895376,"app_id":895376,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-01-02T18:23:01.000Z","updated_at":"2023-01-02T18:23:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-02T18:22:58Z","updated_at":"2025-04-04T00:09:36Z","terms_conditions_url":null,"app_organization":{"id":5626,"name":"RemSupp.com","email":"help@remsupp.com","website":"https://remsupp.com","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-01-17T22:23:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://remsupp.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-01-17T22:10:31Z","owner_id":269519,"author_name":"RemSupp","author_email":"help@remsupp.com","author_url":"https://remsupp.com","short_description":"Powerful remote access and remote control directly from your tickets!","long_description":"\u003cp\u003eRemSupp Remote Desktop enables you to connect to a remote computer over the Internet using a secure connection. \u003c/p\u003e\n\n\u003cp\u003eWith RemSupp integration you can easily create a remote support session directly in Zendesk. Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your RemSupp app and you can instantly connect with a single click. \u003cbr\u003e\n\u003ca href=\"https://www.youtube.com/watch?v=3sxNy-oD6UY\"\u003eSee how it works here\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIncrease your productivity with quick errors and bug fixing. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo more communication problems as you can easily access your customer\u0026#39;s computer and take control over their mouse and keyboard. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSafely send and receive files; RemSupp provides you with drag \u0026amp; drop support on both sides. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemSupp covers the seamless cross-compatibility between machines on a variety of operating systems (Windows, Mac, and Linux). \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://remsupp.com/user/sign-up/\"\u003eSign up for a free trial here\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall RemSupp from the marketplace. There are currently no settings to configure.\u003c/p\u003e\n","raw_long_description":"RemSupp Remote Desktop enables you to connect to a remote computer over the Internet using a secure connection. \n\nWith RemSupp integration you can easily create a remote support session directly in Zendesk. Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your RemSupp app and you can instantly connect with a single click. \n[See how it works here](https://www.youtube.com/watch?v=3sxNy-oD6UY) \n\n__Benefits__ \n\n* Increase your productivity with quick errors and bug fixing. \n\n* No more communication problems as you can easily access your customer's computer and take control over their mouse and keyboard. \n\n* Safely send and receive files; RemSupp provides you with drag \u0026 drop support on both sides. \n\n* RemSupp covers the seamless cross-compatibility between machines on a variety of operating systems (Windows, Mac, and Linux). \n\n[Sign up for a free trial here](https://remsupp.com/user/sign-up/)","raw_installation_instructions":"Install RemSupp from the marketplace. There are currently no settings to configure.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://895376.apps.zdusercontent.com/895376/assets/1673800000-a7e162869b18ebbc0aa09da9d12057a1/logo-small.png","large_icon":"https://895376.apps.zdusercontent.com/895376/assets/1673800000-a7e162869b18ebbc0aa09da9d12057a1/logo.png","screenshots":["https://895376.apps.zdusercontent.com/895376/assets/1673800000-a7e162869b18ebbc0aa09da9d12057a1/screenshot-0.png","https://895376.apps.zdusercontent.com/895376/assets/1673800000-a7e162869b18ebbc0aa09da9d12057a1/screenshot-1.png","https://895376.apps.zdusercontent.com/895376/assets/1673800000-a7e162869b18ebbc0aa09da9d12057a1/screenshot-2.png"],"installation_count":1},{"id":897775,"name":"Corso","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2348681,"app_id":897775,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-11T23:20:10Z","updated_at":"2023-01-11T23:20:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3315,"entity_id":897775,"app_id":897775,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-01-11T23:20:12.000Z","updated_at":"2023-01-11T23:20:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-11T23:20:09Z","updated_at":"2026-03-03T21:09:51Z","terms_conditions_url":"https://corso.com/terms","app_organization":{"id":5639,"name":"Corso","email":"support@corso.com","website":"https://www.corso.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-01-23T22:22:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://help.corso.com/app-subscription-bill"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-03T21:09:48Z","owner_id":269519,"author_name":"Corso","author_email":"support@corso.com","author_url":"https://corso.com","short_description":"Making good on all you ship.","long_description":"\u003cp\u003eCorso helps e-commerce brands deliver a faster, more confident post-purchase support experience directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eBy unifying returns, exchanges, warranties, registrations, and shipping protection into a single platform, Corso gives support teams everything they need to resolve customer issues without jumping between tools. Agents get real-time visibility into orders and claims, the ability to take action on behalf of customers, and the context needed to respond accurately and efficiently.\u003c/p\u003e\n\n\u003cp\u003eThis Zendesk app is designed to reduce friction for both agents and customers, turning post-purchase support into a seamless extension of your brand experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat you can do with Corso in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCentralized Claim Management\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate, view, and manage returns, exchanges, warranty, registration, and shipping protection claims directly within Zendesk tickets. Agents can take action during live conversations without leaving the Zendesk workspace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull Order \u0026amp; Claim Context\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInstantly view customer orders, protected items, and claim history inside the ticket. Corso surfaces the context agents need to resolve issues quickly and confidently.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Customers Proactively\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate claims on behalf of customers, update claim statuses, and manage outcomes without requiring customers to navigate external portals.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMulti-Store Friendly\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSupport customers who shop across multiple Shopify storefronts with ease. Quickly search and switch between connected stores when managing orders and claims.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReal-Time Sync \u0026amp; Visibility\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChanges made in Corso are reflected immediately in Zendesk, keeping support teams aligned and enabling consistent workflows around claim updates and resolution.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the Corso \u003ca href=\"https://corso.com/terms\"\u003eTerms of Use\u003c/a\u003e and \u003ca href=\"https://corso.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFirst install \u003ca href=\"https://apps.shopify.com/corso-crew\"\u003eCorso\u003c/a\u003e from the Shopify app store.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHave an admin user login to Corso.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThen, have them simply click install, open the app in the support sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom there, you can finish linking your Zendesk subdomain to Corso.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfterwards, you should be able to use the app to manage and create claims from customer orders.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you need any help, you can review our \u003ca href=\"https://help.corso.com/integrations/customer-service/zendesk/\"\u003eZendesk guide\u003c/a\u003e or reach out to our team.\u003c/p\u003e\n","raw_long_description":"Corso helps e-commerce brands deliver a faster, more confident post-purchase support experience directly inside Zendesk.\n\nBy unifying returns, exchanges, warranties, registrations, and shipping protection into a single platform, Corso gives support teams everything they need to resolve customer issues without jumping between tools. Agents get real-time visibility into orders and claims, the ability to take action on behalf of customers, and the context needed to respond accurately and efficiently.\n\nThis Zendesk app is designed to reduce friction for both agents and customers, turning post-purchase support into a seamless extension of your brand experience.\n\n**What you can do with Corso in Zendesk**\n\n**Centralized Claim Management**\n\nCreate, view, and manage returns, exchanges, warranty, registration, and shipping protection claims directly within Zendesk tickets. Agents can take action during live conversations without leaving the Zendesk workspace.\n\n**Full Order \u0026 Claim Context**\n\nInstantly view customer orders, protected items, and claim history inside the ticket. Corso surfaces the context agents need to resolve issues quickly and confidently.\n\n**Support Customers Proactively**\n\nCreate claims on behalf of customers, update claim statuses, and manage outcomes without requiring customers to navigate external portals.\n\n**Multi-Store Friendly**\n\nSupport customers who shop across multiple Shopify storefronts with ease. Quickly search and switch between connected stores when managing orders and claims.\n\n**Real-Time Sync \u0026amp; Visibility**\n\nChanges made in Corso are reflected immediately in Zendesk, keeping support teams aligned and enabling consistent workflows around claim updates and resolution.\n\nBy enabling this app, you agree to the Corso [Terms of Use](https://corso.com/terms) and [Privacy Policy](https://corso.com/privacy-policy).","raw_installation_instructions":"- First install [Corso](https://apps.shopify.com/corso-crew) from the Shopify app store.\n\n- Have an admin user login to Corso.\n\n- Then, have them simply click install, open the app in the support sidebar.\n\n- From there, you can finish linking your Zendesk subdomain to Corso.\n\n- Afterwards, you should be able to use the app to manage and create claims from customer orders.\n\nIf you need any help, you can review our [Zendesk guide](https://help.corso.com/integrations/customer-service/zendesk/) or reach out to our team.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://897775.apps.zdusercontent.com/897775/assets/1772232648-4b0502066c673c98bb6d40b4317cf032/logo-small.png","large_icon":"https://897775.apps.zdusercontent.com/897775/assets/1772232648-4b0502066c673c98bb6d40b4317cf032/logo.png","screenshots":["https://897775.apps.zdusercontent.com/897775/assets/1772232648-4b0502066c673c98bb6d40b4317cf032/screenshot-0.png","https://897775.apps.zdusercontent.com/897775/assets/1772232648-4b0502066c673c98bb6d40b4317cf032/screenshot-1.png","https://897775.apps.zdusercontent.com/897775/assets/1772232648-4b0502066c673c98bb6d40b4317cf032/screenshot-2.png"],"installation_count":6},{"id":898343,"name":"CloudPBX Connector","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2350774,"app_id":898343,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-13T11:16:34Z","updated_at":"2023-01-13T11:16:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2350771,"app_id":898343,"name":"cloudpbxApiServer","kind":"text","required":true,"position":1,"created_at":"2023-01-13T11:16:33Z","updated_at":"2023-01-13T11:16:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2350772,"app_id":898343,"name":"cloudpbxPbxName","kind":"text","required":true,"position":2,"created_at":"2023-01-13T11:16:33Z","updated_at":"2023-01-13T11:16:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2358226,"app_id":898343,"name":"cloudpbxApiToken","kind":"text","required":true,"position":3,"created_at":"2023-01-23T20:00:49Z","updated_at":"2023-01-23T20:00:49Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3321,"entity_id":898343,"app_id":898343,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-01-13T11:16:36.000Z","updated_at":"2023-01-13T11:16:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pl","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-13T11:16:31Z","updated_at":"2025-04-04T00:09:38Z","terms_conditions_url":null,"app_organization":{"id":5641,"name":"Poziom7 Sp. z o.o.","email":"support@cloudpbx.pl","website":"https://www.cloudpbx.pl","country_code":"PL","stripe_account_id":null,"state":null},"locations":[1,7,3],"date_published":"2023-01-23T20:01:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cloudpbx.pl/info.html#pricelist"},"location_names":["top_bar","background","ticket_sidebar"],"last_update_time":"2023-02-01T16:48:21Z","owner_id":269519,"author_name":"Poziom7 Development Team","author_email":"support@poziom7.pl","author_url":"https://www.poziom7.pl","short_description":"Connect your CloudPBX instance with Zendesk.","long_description":"\u003cp\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/p\u003e\n\n\u003ch2\u003eCloudPBX Extension for Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cloudpbx.pl\"\u003eCloudPBX\u003c/a\u003e is a Polish telephony operator providing advanced VoIP services for Polish companies. Solution to integrate your \u003cstrong\u003eCloudPBX\u003c/strong\u003e phone system with the Zendesk platform, helping your support teams handle more calls effectively. Users can manage all call-related activities inside Zendesk and enrich customer interactions through call notifications and click-to-dial integration features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe ability to make calls directly from the Zendesk application\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePresentation of outgoing calls in the Zendesk application\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic registration and presentation of incoming calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess to dial recording directly form support ticket\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMore information about CloudPBX you can find \u003ca href=\"https://www.cloudpbx.pl\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTo use CloudPBX extension you need an active PBX instance in \u003ca href=\"https://www.cloudpbx.pl\"\u003eCloudPBX\u003c/a\u003e system.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall extension and configure required fields. You need CloudPBX API server address, your PBX name and API key. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll required configuration parameters you can get from CloudPBX suport. Just send an email to support@cloudpbx.pl\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\n\n## CloudPBX Extension for Zendesk\n\n[CloudPBX](https://www.cloudpbx.pl) is a Polish telephony operator providing advanced VoIP services for Polish companies. Solution to integrate your **CloudPBX** phone system with the Zendesk platform, helping your support teams handle more calls effectively. Users can manage all call-related activities inside Zendesk and enrich customer interactions through call notifications and click-to-dial integration features:\n\n- The ability to make calls directly from the Zendesk application\n\n- Presentation of outgoing calls in the Zendesk application\n\n- Automatic registration and presentation of incoming calls\n\n- Access to dial recording directly form support ticket\n\n\n\nMore information about CloudPBX you can find [here](https://www.cloudpbx.pl)","raw_installation_instructions":"- To use CloudPBX extension you need an active PBX instance in [CloudPBX](https://www.cloudpbx.pl) system.\n\n- Install extension and configure required fields. You need CloudPBX API server address, your PBX name and API key. \n\n- All required configuration parameters you can get from CloudPBX suport. Just send an email to support@cloudpbx.pl","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://898343.apps.zdusercontent.com/898343/assets/1675188448-d90171676b0c1d238869ab2e8607044a/logo-small.png","large_icon":"https://898343.apps.zdusercontent.com/898343/assets/1675188448-d90171676b0c1d238869ab2e8607044a/logo.png","screenshots":["https://898343.apps.zdusercontent.com/898343/assets/1675188448-d90171676b0c1d238869ab2e8607044a/screenshot-0.png","https://898343.apps.zdusercontent.com/898343/assets/1675188448-d90171676b0c1d238869ab2e8607044a/screenshot-1.png","https://898343.apps.zdusercontent.com/898343/assets/1675188448-d90171676b0c1d238869ab2e8607044a/screenshot-2.png"],"installation_count":2},{"id":900165,"name":"Language Weaver Translation","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":2355745,"app_id":900165,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-19T18:00:39Z","updated_at":"2023-01-19T18:00:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3101419,"app_id":900165,"name":"Zendesk_UserName","kind":"text","required":false,"position":1,"created_at":"2024-11-12T17:46:23Z","updated_at":"2024-11-12T17:46:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3101422,"app_id":900165,"name":"Zendesk_Webhook_Url","kind":"text","required":false,"position":2,"created_at":"2024-11-12T17:46:23Z","updated_at":"2026-04-17T17:45:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366450,"app_id":900165,"name":"Language_Weaver_Cloud","kind":"checkbox","required":false,"position":3,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2366451,"app_id":900165,"name":"Cloud_Base_URL","kind":"text","required":false,"position":4,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366452,"app_id":900165,"name":"Cloud_API_credentials","kind":"checkbox","required":false,"position":5,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2366453,"app_id":900165,"name":"Cloud_User_credentials","kind":"checkbox","required":false,"position":6,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2366454,"app_id":900165,"name":"Cloud_Username_or_Client_ID","kind":"text","required":false,"position":7,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366455,"app_id":900165,"name":"Cloud_Password_or_Client_Secret","kind":"text","required":false,"position":8,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2369812,"app_id":900165,"name":"Use_a_default_model_in_Cloud. Provide a model name in the field below to set a default model. If the model name doesn’t exist for the language pair, a generic model will be used, if available.","kind":"checkbox","required":false,"position":9,"created_at":"2023-02-02T19:09:24Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366457,"app_id":900165,"name":"Default_model_name_(Cloud_only)","kind":"text","required":false,"position":10,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366458,"app_id":900165,"name":"Language_Weaver_Edge","kind":"checkbox","required":false,"position":11,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2366459,"app_id":900165,"name":"Edge_Base_Url","kind":"url","required":false,"position":12,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366460,"app_id":900165,"name":"Edge_Port","kind":"number","required":false,"position":13,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366461,"app_id":900165,"name":"Edge_Username","kind":"text","required":false,"position":14,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2366462,"app_id":900165,"name":"Edge_Password","kind":"text","required":false,"position":15,"created_at":"2023-02-01T18:13:34Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2540430,"app_id":900165,"name":"Ignore_lines_from_start","kind":"checkbox","required":false,"position":16,"created_at":"2023-07-04T14:50:13Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2540431,"app_id":900165,"name":"Ignore_lines_from_end","kind":"checkbox","required":false,"position":17,"created_at":"2023-07-04T14:50:13Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2540432,"app_id":900165,"name":"Number_of_lines_to_ignore_from_language_detection","kind":"number","required":false,"position":18,"created_at":"2023-07-04T14:50:13Z","updated_at":"2026-07-14T23:34:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3325,"entity_id":900165,"app_id":900165,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-01-19T18:00:40.000Z","updated_at":"2023-01-19T18:00:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-19T18:00:35Z","updated_at":"2026-07-14T23:34:18Z","terms_conditions_url":null,"app_organization":{"id":5609,"name":"Language Weaver","email":"support@languageweaver.com","website":"https://www.rws.com/language-weaver/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2023-02-02T19:09:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://portal.languageweaver.com"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-07-14T23:34:12Z","owner_id":269519,"author_name":"Language Weaver","author_email":"support@languageweaver.com","author_url":"https://www.rws.com/language-weaver","short_description":"Enable multilingual customer support in Zendesk with Language Weaver","long_description":"\u003cp\u003eEnterprise-grade machine translation for global businesses and public-sector organizations. Language Weaver enables secure, real-time multilingual communication at scale. The Language Weaver Zendesk app allows agents to translate customer messages and replies directly within Zendesk Support tickets.\u003c/p\u003e\n\n\u003ch2\u003eAbout RWS and Language Weaver\u003c/h2\u003e\n\n\u003cp\u003eRWS is a global provider of language, content, and AI-driven solutions. Language Weaver combines advanced AI with linguistic expertise to deliver secure, high-quality machine translation for enterprise use.\u003c/p\u003e\n\n\u003ch2\u003eWhat This App Does\u003c/h2\u003e\n\n\u003cp\u003eLanguage Weaver for Zendesk brings machine translation directly into the agent workflow.\u003c/p\u003e\n\n\u003ch3\u003eKey capabilities:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTranslate incoming customer messages\u003c/li\u003e\n\u003cli\u003eTranslate agent responses before sending\u003c/li\u003e\n\u003cli\u003eUse Language Weaver Cloud or Edge for consistent, secure output\u003c/li\u003e\n\u003cli\u003eReduce handling time for multilingual tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Use \u0026amp; Privacy Disclosure\u003c/h2\u003e\n\n\u003cp\u003eThe app processes only the text selected by agents for translation.\u003c/p\u003e\n\n\u003ch3\u003eData accessed:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket messages and comments chosen for translation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePurpose of use:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate machine translations requested by the user\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData storage:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContent is not stored after translation\u003c/li\u003e\n\u003cli\u003eData is not reused for training unless explicitly enabled by the customer\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Compliance\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eDesigned with strict security and access controls\u003c/li\u003e\n\u003cli\u003eSupports secure development practices and SSDLC processes\u003c/li\u003e\n\u003cli\u003eCustomers retain control over models and training data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor full details, visit: https://www.languageweaver.com/security-and-privacy\u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eRequires a separate Language Weaver subscription. Contact sales@languageweaver.com for pricing.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and integrations → Zendesk Support apps\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eUpload private app\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eEnter the App name\u003c/li\u003e\n\u003cli\u003eUpload the app zip file\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eConfigure the App\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eSet the \u003cstrong\u003eTitle\u003c/strong\u003e shown to agents\u003c/li\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eZendesk Username\u003c/strong\u003e (admin)\u003c/li\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eZendesk Webhook URL\u003c/strong\u003e (provided by RWS)\u003c/li\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eZendesk Subdomain\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eLanguage Weaver Cloud\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect Cloud if registered (only one service can be used)\u003c/li\u003e\n\u003cli\u003eEnter the Cloud Base URL\u003c/li\u003e\n\u003cli\u003eChoose login type: API or User Credentials\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAPI Login\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClient ID\u003c/li\u003e\n\u003cli\u003eClient Secret\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUser Credential Login\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUser email\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser password\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Set a default model name for all agents\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eLanguage Weaver Edge\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect Edge if registered (Cloud and Edge are mutually exclusive)\u003c/li\u003e\n\u003cli\u003eEnter Edge Base URL and Port\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Edge username and password\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to complete setup\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eAuthentication and App Initiation\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any ticket in Zendesk Support\u003c/li\u003e\n\u003cli\u003eClick the Language Weaver app in the sidebar\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eConnect Zendesk Account\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eApprove permissions\u003c/li\u003e\n\u003cli\u003eConfirm successful OAuth connection\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf settings are incorrect, the app will display an error with guidance at https://docs.rws.com.\u003c/p\u003e\n","raw_long_description":"Enterprise-grade machine translation for global businesses and public-sector organizations. Language Weaver enables secure, real-time multilingual communication at scale. The Language Weaver Zendesk app allows agents to translate customer messages and replies directly within Zendesk Support tickets.\n\n## About RWS and Language Weaver\n\nRWS is a global provider of language, content, and AI-driven solutions. Language Weaver combines advanced AI with linguistic expertise to deliver secure, high-quality machine translation for enterprise use.\n\n## What This App Does\n\nLanguage Weaver for Zendesk brings machine translation directly into the agent workflow.\n\n### Key capabilities:\n\n* Translate incoming customer messages\n* Translate agent responses before sending\n* Use Language Weaver Cloud or Edge for consistent, secure output\n* Reduce handling time for multilingual tickets\n\n## Data Use \u0026 Privacy Disclosure\n\nThe app processes only the text selected by agents for translation.\n\n### Data accessed:\n\n* Ticket messages and comments chosen for translation\n\n### Purpose of use:\n\n* Generate machine translations requested by the user\n\n### Data storage:\n\n* Content is not stored after translation\n* Data is not reused for training unless explicitly enabled by the customer\n\n## Security \u0026 Compliance\n\n* Designed with strict security and access controls\n* Supports secure development practices and SSDLC processes\n* Customers retain control over models and training data\n\nFor full details, visit: https://www.languageweaver.com/security-and-privacy\n\n## Pricing\n\nRequires a separate Language Weaver subscription. Contact sales@languageweaver.com for pricing.","raw_installation_instructions":"# Installation\n\n1. In Zendesk Admin Center, go to **Apps and integrations → Zendesk Support apps**\n1. Select **Upload private app**\n1. Enter the App name\n1. Upload the app zip file\n\n# Configure the App\n\n1. Set the **Title** shown to agents\n1. Enter the **Zendesk Username** (admin)\n1. Enter the **Zendesk Webhook URL** (provided by RWS)\n1. Enter the **Zendesk Subdomain**\n\n## Language Weaver Cloud\n\n* Select Cloud if registered (only one service can be used)\n* Enter the Cloud Base URL\n* Choose login type: API or User Credentials\n\n### API Login\n\n* Client ID\n* Client Secret\n\n### User Credential Login\n\n* User email\n* User password\n\n* (Optional) Set a default model name for all agents\n\n## Language Weaver Edge\n\n* Select Edge if registered (Cloud and Edge are mutually exclusive)\n* Enter Edge Base URL and Port\n* Enter Edge username and password\n\n* Click **Install** to complete setup\n\n#Authentication and App Initiation#\n\n1. Open any ticket in Zendesk Support\n1. Click the Language Weaver app in the sidebar\n1. Select **Connect Zendesk Account**\n1. Approve permissions\n1. Confirm successful OAuth connection\n\nIf settings are incorrect, the app will display an error with guidance at https://docs.rws.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://900165.apps.zdusercontent.com/900165/assets/1783409327-719c5026171bd5f5d7dd89089279e832/logo-small.png","large_icon":"https://900165.apps.zdusercontent.com/900165/assets/1783409327-719c5026171bd5f5d7dd89089279e832/logo.png","screenshots":["https://900165.apps.zdusercontent.com/900165/assets/1783409327-719c5026171bd5f5d7dd89089279e832/screenshot-0.png","https://900165.apps.zdusercontent.com/900165/assets/1783409327-719c5026171bd5f5d7dd89089279e832/screenshot-1.png","https://900165.apps.zdusercontent.com/900165/assets/1783409327-719c5026171bd5f5d7dd89089279e832/screenshot-2.png"],"installation_count":1},{"id":900210,"name":"Button App","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2356034,"app_id":900210,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-19T21:36:21Z","updated_at":"2023-01-19T21:36:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3326,"entity_id":900210,"app_id":900210,"amount":49,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Lf8mxDu9hQzvvLJ90vrCKIK","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JulVpDu9hQzvvLJ","cost_id":1089,"cost_type":"CostStripe","active":true,"created_at":"2023-01-19T21:36:23.000Z","updated_at":"2023-01-19T21:36:23.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-01-19T21:36:20Z","updated_at":"2025-06-06T16:31:12Z","terms_conditions_url":"https://www.greyspaceconsulting.co/terms","app_organization":{"id":5140,"name":"Grey Space","email":"help@greyspaceapps.com","website":"greyspace.co","country_code":"US","stripe_account_id":"acct_1JulVpDu9hQzvvLJ","state":null},"locations":[2,3],"date_published":"2023-01-26T22:13:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-06-06T16:31:08Z","owner_id":269519,"author_name":"Grey Space Apps","author_email":"jake@greyspaceconsulting.co","author_url":"https://greyspaceapps.zendesk.com/hc/en-us","short_description":"An app enables buttons in a ticket using placeholders to link to external sites.","long_description":"\u003ch1\u003eWhat is Grey Space?\u003c/h1\u003e\n\n\u003cp\u003eGrey Space releases apps that help fill in the gaps left by existing platforms. We manage these platforms all day, every day and through that experience we see where there is room for growth. The Button App helps fill in the gap of utilizing Zendesk data in your other platforms. \u003c/p\u003e\n\n\u003cp\u003e# What does the Button App do? \u003c/p\u003e\n\n\u003cp\u003eThe Button App creates buttons that live in the ticket window. These buttons allow you to link out to any website, and you can use \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference\"\u003eZendesk Placeholders\u003c/a\u003e in your links. This pairs incredibly well with query parameters in a url. \u003c/p\u003e\n\n\u003cp\u003eLet’s say you have your internal tool and the url is \u003cem\u003einternaltool.com\u003c/em\u003e, and you are on a ticket where the requester is \u003cem\u003ebuttonapp@greyspaceapps.com\u003c/em\u003e. If you have query parameters created that allow you to search a user by their email the Button App will allow you to link directly to that profile. Create a button that links to \u003cem\u003einternaltool.com/?email={{ticket.requestor.email}}\u003c/em\u003e. This will pull the email from the ticket, and direct you to \u003cem\u003einternaltool.com/?email=buttonapp@greyspaceapps.com\u003c/em\u003e. \u003c/p\u003e\n\n\u003cp\u003eWe are excited for you to use the Button App! Welcome to Grey Space Apps and enjoy!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us using our \u003ca href=\"https://greyspaceapps.zendesk.com/hc/en-us\"\u003eHelp Center\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eTo install the Button App, please follow the below instructions. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cem\u003eInstall\u003c/em\u003e in the top-right corner of this screen. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScroll down and select either your \u003cem\u003eGroup Permissions\u003c/em\u003e or \u003cem\u003eRole Permissions\u003c/em\u003e. Click \u003cem\u003eInstall\u003c/em\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave the Admin Center and go into Zendesk Support. In the left-nav you will see The Button App. Click on that to create your links. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want a button enabled, click the \u003cem\u003eEnabled?\u003c/em\u003e checkbox. Then configure each of your buttons’ Name, Link, and Color. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Save and you will see the buttons in the Ticket window! \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnjoy the efficiency across all your agents.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# What is Grey Space? \n\n Grey Space releases apps that help fill in the gaps left by existing platforms. We manage these platforms all day, every day and through that experience we see where there is room for growth. The Button App helps fill in the gap of utilizing Zendesk data in your other platforms. \n\n # What does the Button App do? \n\n The Button App creates buttons that live in the ticket window. These buttons allow you to link out to any website, and you can use [Zendesk Placeholders](https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference) in your links. This pairs incredibly well with query parameters in a url. \n\n \n\n Let’s say you have your internal tool and the url is *internaltool.com*, and you are on a ticket where the requester is *buttonapp@greyspaceapps.com*. If you have query parameters created that allow you to search a user by their email the Button App will allow you to link directly to that profile. Create a button that links to *internaltool.com/?email={{ticket.requestor.email}}*. This will pull the email from the ticket, and direct you to *internaltool.com/?email=buttonapp@greyspaceapps.com*. \n\n We are excited for you to use the Button App! Welcome to Grey Space Apps and enjoy!","raw_installation_instructions":"If you have issues installing the app please contact us using our [Help Center](https://greyspaceapps.zendesk.com/hc/en-us). \n\n \n\n To install the Button App, please follow the below instructions. \n\n 1. Click *Install* in the top-right corner of this screen. \n\n 1. Scroll down and select either your *Group Permissions* or *Role Permissions*. Click *Install*. \n\n 1. Leave the Admin Center and go into Zendesk Support. In the left-nav you will see The Button App. Click on that to create your links. \n\n 1. If you want a button enabled, click the *Enabled?* checkbox. Then configure each of your buttons’ Name, Link, and Color. \n\n 1. Click Save and you will see the buttons in the Ticket window! \n\n 1. Enjoy the efficiency across all your agents.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://900210.apps.zdusercontent.com/900210/assets/1749141369-7d5cba596c79177ae1f0c879f8dc24f9/logo-small.png","large_icon":"https://900210.apps.zdusercontent.com/900210/assets/1749141369-7d5cba596c79177ae1f0c879f8dc24f9/logo.png","screenshots":["https://900210.apps.zdusercontent.com/900210/assets/1749141369-7d5cba596c79177ae1f0c879f8dc24f9/screenshot-0.png","https://900210.apps.zdusercontent.com/900210/assets/1749141369-7d5cba596c79177ae1f0c879f8dc24f9/screenshot-1.png","https://900210.apps.zdusercontent.com/900210/assets/1749141369-7d5cba596c79177ae1f0c879f8dc24f9/screenshot-2.png"],"installation_count":3},{"id":900505,"name":"PDF Document and Image OCR by UpBrains","state":"published","version":"1.6","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-20T16:58:17Z","updated_at":"2026-01-13T03:45:56Z","terms_conditions_url":null,"app_organization":{"id":5618,"name":"UpBrains AI Inc.","email":"support@upbrains.ai","website":"https://upbrainsai.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-01-24T17:10:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://upbrains.ai/pricing"},"location_names":[],"last_update_time":"2025-04-17T18:33:29Z","owner_id":269519,"author_name":"UpBrains AI","author_email":"support@upbrains.ai","author_url":"https://upbrains.ai/","short_description":"PDF Document and Image OCR (Optical Character Recognition) by UpBrains AI for Zendesk","long_description":"\u003ch4\u003eDocument OCR and Ticket Parsing for Zendesk\u003c/h4\u003e\n\n\u003cp\u003eTransform how your support team handles attachments, cut response times, and keep data flawless—all by connecting Zendesk to UpBrains AI’s \u003cstrong\u003eDocument OCR \u0026amp; Ticket Parsing\u003c/strong\u003e integration. The AI reads PDFs, images, and spreadsheets, extracts the exact information you need, and writes it directly into ticket comments, custom fields, or external systems.\u003c/p\u003e\n\n\u003ch4\u003eWhy support leaders choose UpBrains AI\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate manual work\u003c/strong\u003e – Eliminate the drudgery of opening files in new tabs and re‑typing text.\n– Surface key details instantly so agents can respond faster.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce costly errors\u003c/strong\u003e – AI‑powered extraction delivers reliable, structured data every time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCost‑effective at scale\u003c/strong\u003e – Slash processing costs compared to manual entry or fragmented point solutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScale effortlessly\u003c/strong\u003e – Handle rising ticket volumes without adding headcount.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eKey capabilities\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMulti‑format OCR\u003c/strong\u003e – Reads PDF, PNG, JPEG, TIFF, BMP, WEBP, and Excel files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScanned \u0026amp; low‑quality PDF support\u003c/strong\u003e – High‑accuracy recognition—even on rotated, blurry, or skewed documents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHandwriting transcription\u003c/strong\u003e – Converts handwritten notes, forms, and signatures into editable text.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e70+ languages\u003c/strong\u003e – Serve global customers without language barriers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLayout‑preserving output\u003c/strong\u003e – Keeps the layout of tables, columns, and visual structure intact—ideal for documents with structured text.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEntity \u0026amp; PII detection\u003c/strong\u003e – Automatically captures names, dates, amounts, addresses, and other critical fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePre‑built document extractors\u003c/strong\u003e – Prebuilt extractors for invoices, sales orders, bills of lading, customs docs, ID cards, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom extractors in minutes\u003c/strong\u003e – Build your own extractors with a no‑code editor—no data‑science team required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWrite‑back \u0026amp; integrations\u003c/strong\u003e – Map extracted data to Zendesk custom fields or push it to CRMs, ERPs, and spreadsheets with drag‑and‑drop flows.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePopular use cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInvoice \u0026amp; PO processing\u003c/strong\u003e – Pull totals, dates, and line items into ticket fields for faster approvals.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRMA \u0026amp; warranty claims\u003c/strong\u003e – Extract serial numbers and proof‑of‑purchase details automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShipping \u0026amp; customs support\u003c/strong\u003e – Parse bills of lading, airway bills, and certificates of analysis to speed border clearance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentity verification\u003c/strong\u003e – Capture ID numbers and expiration dates from passports or driver’s licenses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom documents\u003c/strong\u003e – Process industry‑specific documents from finance, healthcare, supply chain, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExtract text from any image or PDF\u003c/strong\u003e – Capture text from attachments and surface it inside the ticket.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eNeed help or want a demo?\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eBook a time with us: \u003ca href=\"https://upbrains.ai/book\"\u003eBook\u003c/a\u003e\u003c/strong\u003e, or email us at \u003cstrong\u003e\u003ca href=\"mailto:info@upbrains.ai\"\u003einfo@upbrains.ai\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStop copying and pasting. Start delighting customers. Connect UpBrains AI today.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGet started in 3 easy steps:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSign up for a free 14‑day trial\u003c/strong\u003e on the \u003ca href=\"https://workspace.upbrains.ai/\"\u003eUpBrains AI workspace\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect the Document OCR agent template\u003c/strong\u003e and \u003cstrong\u003econnect your Zendesk account\u003c/strong\u003e when prompted.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure the agent workflow\u003c/strong\u003e to:\n\n\u003cul\u003e\n\u003cli\u003einsert OCR output as an internal comment,\u003c/li\u003e\n\u003cli\u003ewrite values to Zendesk custom fields, or\u003c/li\u003e\n\u003cli\u003epush data to third‑party apps—no code required.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eNeed custom extraction?\u003c/h4\u003e\n\n\u003cp\u003eAfter signup you can create a \u003cstrong\u003ecustom extractor\u003c/strong\u003e in minutes. Our team offers free onboarding—just reach out via our \u003ca href=\"https://upbrains.ai/contact#form\"\u003econtact form\u003c/a\u003e or \u003ca href=\"https://upbrains.ai/book\"\u003ebook a time\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"#### Document OCR and Ticket Parsing for Zendesk\n\nTransform how your support team handles attachments, cut response times, and keep data flawless—all by connecting Zendesk to UpBrains AI’s **Document OCR \u0026 Ticket Parsing** integration. The AI reads PDFs, images, and spreadsheets, extracts the exact information you need, and writes it directly into ticket comments, custom fields, or external systems.\n\n#### Why support leaders choose UpBrains AI\n\n- **Automate manual work** – Eliminate the drudgery of opening files in new tabs and re‑typing text.\n– Surface key details instantly so agents can respond faster.\n- **Reduce costly errors** – AI‑powered extraction delivers reliable, structured data every time.\n- **Cost‑effective at scale** – Slash processing costs compared to manual entry or fragmented point solutions.\n- **Scale effortlessly** – Handle rising ticket volumes without adding headcount.\n\n#### Key capabilities\n\n- **Multi‑format OCR** – Reads PDF, PNG, JPEG, TIFF, BMP, WEBP, and Excel files.\n- **Scanned \u0026 low‑quality PDF support** – High‑accuracy recognition—even on rotated, blurry, or skewed documents.\n- **Handwriting transcription** – Converts handwritten notes, forms, and signatures into editable text.\n- **70+ languages** – Serve global customers without language barriers.\n- **Layout‑preserving output** – Keeps the layout of tables, columns, and visual structure intact—ideal for documents with structured text.\n- **Entity \u0026 PII detection** – Automatically captures names, dates, amounts, addresses, and other critical fields.\n- **Pre‑built document extractors** – Prebuilt extractors for invoices, sales orders, bills of lading, customs docs, ID cards, and more.\n- **Custom extractors in minutes** – Build your own extractors with a no‑code editor—no data‑science team required.\n- **Write‑back \u0026 integrations** – Map extracted data to Zendesk custom fields or push it to CRMs, ERPs, and spreadsheets with drag‑and‑drop flows.\n\n#### Popular use cases\n\n- **Invoice \u0026 PO processing** – Pull totals, dates, and line items into ticket fields for faster approvals.\n- **RMA \u0026 warranty claims** – Extract serial numbers and proof‑of‑purchase details automatically.\n- **Shipping \u0026 customs support** – Parse bills of lading, airway bills, and certificates of analysis to speed border clearance.\n- **Identity verification** – Capture ID numbers and expiration dates from passports or driver’s licenses.\n- **Custom documents** – Process industry‑specific documents from finance, healthcare, supply chain, and more.\n- **Extract text from any image or PDF** – Capture text from attachments and surface it inside the ticket.\n\n### Need help or want a demo?\n\n**Book a time with us: [Book](https://upbrains.ai/book)**, or email us at **[info@upbrains.ai](mailto:info@upbrains.ai)**.\n\n**Stop copying and pasting. Start delighting customers. Connect UpBrains AI today.**\n\n","raw_installation_instructions":"### Get started in 3 easy steps: \n\n 1. **Sign up for a free 14‑day trial** on the [UpBrains AI workspace](https://workspace.upbrains.ai/).\n 2. **Select the Document OCR agent template** and **connect your Zendesk account** when prompted.\n 3. **Configure the agent workflow** to:\n   - insert OCR output as an internal comment,\n   - write values to Zendesk custom fields, or\n   - push data to third‑party apps—no code required.\n\n#### Need custom extraction?\n\nAfter signup you can create a **custom extractor** in minutes. Our team offers free onboarding—just reach out via our [contact form](https://upbrains.ai/contact#form) or [book a time](https://upbrains.ai/book).\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://900505.apps.zdusercontent.com/900505/assets/1744913106-51c8a2b709d21ebd8f2f41a1d8b9c0de/logo-small.png","large_icon":"https://900505.apps.zdusercontent.com/900505/assets/1744913106-51c8a2b709d21ebd8f2f41a1d8b9c0de/logo.png","screenshots":["https://900505.apps.zdusercontent.com/900505/assets/1744913106-51c8a2b709d21ebd8f2f41a1d8b9c0de/screenshot-0.png","https://900505.apps.zdusercontent.com/900505/assets/1744913106-51c8a2b709d21ebd8f2f41a1d8b9c0de/screenshot-1.png","https://900505.apps.zdusercontent.com/900505/assets/1744913106-51c8a2b709d21ebd8f2f41a1d8b9c0de/screenshot-2.png"],"installation_count":0},{"id":900516,"name":"User Search \u0026 Export","state":"published","version":"1.5.1","framework_version":"2.0","parameters":[{"id":2357005,"app_id":900516,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-20T18:15:17Z","updated_at":"2023-01-20T18:15:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2357004,"app_id":900516,"name":"checked_columns","kind":"text","required":true,"position":1,"created_at":"2023-01-20T18:15:17Z","updated_at":"2023-01-20T18:15:17Z","default_value":"id,name,role,email,phone,notes,organization,tags,created,updated","secure":false,"scopes":null,"options":null},{"id":3602346,"app_id":900516,"name":"use_custom_object_storage","kind":"checkbox","required":false,"position":2,"created_at":"2026-04-17T18:07:51Z","updated_at":"2026-04-17T18:07:51Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2725218,"app_id":900516,"name":"custom_object_name","kind":"text","required":false,"position":3,"created_at":"2023-10-18T16:59:31Z","updated_at":"2023-10-18T16:59:31Z","default_value":"usersearchexport","secure":false,"scopes":null,"options":null},{"id":3685627,"app_id":900516,"name":"use_export_log","kind":"checkbox","required":false,"position":4,"created_at":"2026-06-17T17:50:28Z","updated_at":"2026-06-17T17:50:28Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3685628,"app_id":900516,"name":"custom_object_log_name","kind":"text","required":false,"position":5,"created_at":"2026-06-17T17:50:28Z","updated_at":"2026-06-17T17:50:28Z","default_value":"usersearchexport_log","secure":false,"scopes":null,"options":null}],"plans":[{"id":3328,"entity_id":900516,"app_id":900516,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2023-01-20T18:15:19.000Z","updated_at":"2023-01-20T18:15:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6110,"entity_id":900516,"app_id":900516,"amount":6000,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RirsSEJGgThM6PnkXt6KaRr","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1741,"cost_type":"CostStripe","active":true,"created_at":"2026-08-25T19:27:35.000Z","updated_at":"2026-08-25T19:27:35.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-01-20T18:15:16Z","updated_at":"2026-09-17T19:51:27Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-25T20:07:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-09-17T19:51:23Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Search and export users and information based on multiple conditions.","long_description":"\u003cp\u003eEnables multiple user search and export based on keywords and other conditions.\u003cbr\u003e\nExported file will be CSV format.\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003cbr\u003e\n- Search users by keywords, user info, and/or tags. \u003cbr\u003e\n- Select and sort information to be displayed in the search result.\u003cbr\u003e\n- Export the search result in CSV format.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter keywords, user info, and/or tags.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and sort user information to be displayed in the search result.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the search button at the top of the app window.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch result will be displayed at the very bottom of the window.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick export button to export and save the result in CSV format.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any personal information or other data from users.\u003cbr\u003e\nIt is used solely for the purpose of reading the [user] and [organization]information stored in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003cbr\u003e\nFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003cbr\u003e\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please contact us from the email below.\u003cbr\u003e\nzendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking installation button in the Zendesk Marketplace.\u003c/p\u003e\n","raw_long_description":"Enables multiple user search and export based on keywords and other conditions.\nExported file will be CSV format.\n\nFeatures:\n- Search users by keywords, user info, and/or tags. \n- Select and sort information to be displayed in the search result.\n- Export the search result in CSV format.\n\nSetting:\n\n\n1. Enter keywords, user info, and/or tags.\n\n2. Select and sort user information to be displayed in the search result.\n\n3. Click the search button at the top of the app window.\n\n4. Search result will be displayed at the very bottom of the window.\n\n5. Click export button to export and save the result in CSV format.\n\n--\n\nThis app does not collect any personal information or other data from users.\nIt is used solely for the purpose of reading the [user] and [organization]information stored in Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please contact us from the email below.\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Install the application by clicking installation button in the Zendesk Marketplace.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://900516.apps.zdusercontent.com/900516/assets/1788844462-25dba72ae52454374300c540e6c4a13e/logo-small.png","large_icon":"https://900516.apps.zdusercontent.com/900516/assets/1788844462-25dba72ae52454374300c540e6c4a13e/logo.png","screenshots":["https://900516.apps.zdusercontent.com/900516/assets/1788844462-25dba72ae52454374300c540e6c4a13e/screenshot-0.png","https://900516.apps.zdusercontent.com/900516/assets/1788844462-25dba72ae52454374300c540e6c4a13e/screenshot-1.png","https://900516.apps.zdusercontent.com/900516/assets/1788844462-25dba72ae52454374300c540e6c4a13e/screenshot-2.png"],"installation_count":12},{"id":900517,"name":"Organization Search \u0026 Export","state":"published","version":"1.4.1","framework_version":"2.0","parameters":[{"id":2357007,"app_id":900517,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-20T18:16:13Z","updated_at":"2023-01-20T18:16:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2357006,"app_id":900517,"name":"checked_columns","kind":"text","required":true,"position":1,"created_at":"2023-01-20T18:16:13Z","updated_at":"2023-01-20T18:16:13Z","default_value":"id,name,created,updated,domain_names,details,notes,group,shared_tickets,shared_comments,tags","secure":false,"scopes":null,"options":null},{"id":3598586,"app_id":900517,"name":"use_custom_object_storage","kind":"checkbox","required":false,"position":2,"created_at":"2026-04-15T21:27:14Z","updated_at":"2026-04-15T21:27:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2725216,"app_id":900517,"name":"custom_object_name","kind":"text","required":false,"position":3,"created_at":"2023-10-18T16:56:33Z","updated_at":"2023-10-18T16:56:33Z","default_value":"organizationsearchexport","secure":false,"scopes":null,"options":null}],"plans":[{"id":3329,"entity_id":900517,"app_id":900517,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2023-01-20T18:16:14.000Z","updated_at":"2023-01-20T18:16:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6004,"entity_id":900517,"app_id":900517,"amount":6000,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RircaEJGgThM6PnQDyMxKzU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1724,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:19.000Z","updated_at":"2026-07-23T23:33:19.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-01-20T18:16:12Z","updated_at":"2026-08-13T21:05:25Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[2],"date_published":"2026-08-13T21:05:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-07-23T23:33:17Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Search and export organizations and information based on multiple conditions.","long_description":"\u003cp\u003eEnables multiple organization search and export based on keywords and other conditions.\u003c/p\u003e\n\n\u003cp\u003eExported file will be in CSV format.\u003c/p\u003e\n\n\u003cp\u003eFeatures:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch organizations by keywords, organization info, and/or tags.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and sort information to be displayed in the search result.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport the search result in CSV format.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport up to 10,000 users.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter keywords, organization info, and/or tags.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect and sort organization information to be displayed in the search result.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the search button at the top of the app window.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch result will be displayed at the very bottom of the window.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the export button to export and save the result in CSV format.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n","raw_long_description":"Enables multiple organization search and export based on keywords and other conditions.\n\nExported file will be in CSV format.\n\nFeatures:\n\n- Search organizations by keywords, organization info, and/or tags.\n\n- Select and sort information to be displayed in the search result.\n\n- Export the search result in CSV format.\n\n- Export up to 10,000 users.\n\nSetting:\n\n\n1. Enter keywords, organization info, and/or tags.\n\n2. Select and sort organization information to be displayed in the search result.\n\n3. Click the search button at the top of the app window.\n\n4. Search result will be displayed at the very bottom of the window.\n\n5. Click the export button to export and save the result in CSV format.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in the required fields and click 'Install' to complete the setup.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://900517.apps.zdusercontent.com/900517/assets/1784618010-49928b73f16397dc1b984f2bdea485eb/logo-small.png","large_icon":"https://900517.apps.zdusercontent.com/900517/assets/1784618010-49928b73f16397dc1b984f2bdea485eb/logo.png","screenshots":["https://900517.apps.zdusercontent.com/900517/assets/1784618010-49928b73f16397dc1b984f2bdea485eb/screenshot-0.png","https://900517.apps.zdusercontent.com/900517/assets/1784618010-49928b73f16397dc1b984f2bdea485eb/screenshot-1.png","https://900517.apps.zdusercontent.com/900517/assets/1784618010-49928b73f16397dc1b984f2bdea485eb/screenshot-2.png"],"installation_count":5},{"id":902517,"name":"Bilstatistik Lookup by Proventic","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":2362011,"app_id":902517,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-27T13:54:50Z","updated_at":"2023-01-27T13:54:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2362009,"app_id":902517,"name":"username","kind":"text","required":true,"position":1,"created_at":"2023-01-27T13:54:50Z","updated_at":"2023-01-27T13:54:50Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2362010,"app_id":902517,"name":"password","kind":"password","required":true,"position":2,"created_at":"2023-01-27T13:54:50Z","updated_at":"2023-01-27T13:54:50Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3344,"entity_id":902517,"app_id":902517,"amount":149,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MUn0AC03ov54RcnIWu9JayY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":1091,"cost_type":"CostStripe","active":true,"created_at":"2023-01-27T13:54:52.000Z","updated_at":"2023-01-27T13:54:52.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-01-27T13:54:48Z","updated_at":"2026-06-02T08:11:45Z","terms_conditions_url":"https://www.proventic.io/terms-conditions","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[3,4],"date_published":"2023-01-30T17:02:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bilstatistik.dk/public/Om.aspx#contactinfo"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-03-27T22:37:25Z","owner_id":269519,"author_name":"Proventic","author_email":"support@proventic.dk","author_url":"https://www.proventic.dk/","short_description":"Quick automatic lookup of Danish number/license plates \u0026 VIN with leasing info","long_description":"\u003cp\u003e\u003cstrong\u003eBilstatistik Lookup by Proventic\u003c/strong\u003e can automatically look up a Danish number / license plate, written in the ticket conversation, and display the car and leasing information in the ticket sidebar. The app can even recognize if several number plates have been written in the conversation and let you look them up with just a single click.\u003c/p\u003e\n\n\u003cp\u003eA search field for manual lookup of both number plate / registration numbers and VIN is available as well.\u003c/p\u003e\n\n\u003ch3\u003eCar details include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eManufacturer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eModel, variant and type\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eModel year\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFuel type\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEngine cylinders, capacity, max power\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWheel configurations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRegistration number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eVIN\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFirst registration date\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNext inspection date\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCurrent status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeasing type\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeasing expiration date\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOwner and user information\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cp\u003eThe app makes use of \u003ca href=\"https://www.bilstatistik.dk\"\u003eBilstatistik.dk\u003c/a\u003e. Please read the \u0026quot;How to install\u0026quot; instructions.\u003c/p\u003e\n\n\u003ch3\u003eAny questions or feedback?\u003c/h3\u003e\n\n\u003cp\u003ePlease feel free to contact us on \u003ca href=\"mailto:support@proventic.dk\"\u003esupport@proventic.dk\u003c/a\u003e. You can make feature requests on our \u003ca href=\"https://support.proventic.dk/hc/da/community/topics\"\u003ecommunity pages\u003c/a\u003e. Any feedback is greatly appreciated.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app makes use of \u003ca href=\"https://www.bilstatistik.dk\"\u003eBilstatistik.dk\u003c/a\u003e so you will need an account and username and password for their integration API. If you don\u0026#39;t already have a login for Bilstatistik or their integration API you can \u003ca href=\"https://www.bilstatistik.dk/public/Om.aspx#contactinfo\"\u003econtact them here.\u003c/a\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Free trial to install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert your Bilstatistik integration API username and password into the text fields. They will be securely stored in Zendesk servers and not visible by anyone.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecide whether or not to limit access for the app for specific roles and groups.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinally click on the Install button and enjoy the benefits of having easy access to number plate information in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eProventic is not affiliated with Bilstatistik.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"**Bilstatistik Lookup by Proventic** can automatically look up a Danish number / license plate, written in the ticket conversation, and display the car and leasing information in the ticket sidebar. The app can even recognize if several number plates have been written in the conversation and let you look them up with just a single click.\n\nA search field for manual lookup of both number plate / registration numbers and VIN is available as well.\n\n### Car details include:\n\n- Manufacturer\n\n- Model, variant and type\n\n- Model year\n\n- Fuel type\n\n- Engine cylinders, capacity, max power\n\n- Wheel configurations\n\n- Registration number\n\n- VIN\n\n- First registration date\n\n- Next inspection date\n\n- Current status\n\n- Leasing type\n\n- Leasing expiration date\n\n- Owner and user information\n\n### Requirements\n\nThe app makes use of [Bilstatistik.dk](https://www.bilstatistik.dk). Please read the \"How to install\" instructions.\n\n### Any questions or feedback?\n\nPlease feel free to contact us on [support@proventic.dk](mailto:support@proventic.dk). You can make feature requests on our [community pages](https://support.proventic.dk/hc/da/community/topics). Any feedback is greatly appreciated.","raw_installation_instructions":"The app makes use of [Bilstatistik.dk](https://www.bilstatistik.dk) so you will need an account and username and password for their integration API. If you don't already have a login for Bilstatistik or their integration API you can [contact them here.](https://www.bilstatistik.dk/public/Om.aspx#contactinfo)\n\n1. Click Free trial to install the app.\n\n2. Insert your Bilstatistik integration API username and password into the text fields. They will be securely stored in Zendesk servers and not visible by anyone.\n\n3. Decide whether or not to limit access for the app for specific roles and groups.\n\n4. Finally click on the Install button and enjoy the benefits of having easy access to number plate information in Zendesk.\n\n_Proventic is not affiliated with Bilstatistik._","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://902517.apps.zdusercontent.com/902517/assets/1679657910-57772be9a8f85892759e427012ecf6b1/logo-small.png","large_icon":"https://902517.apps.zdusercontent.com/902517/assets/1679657910-57772be9a8f85892759e427012ecf6b1/logo.png","screenshots":["https://902517.apps.zdusercontent.com/902517/assets/1679657910-57772be9a8f85892759e427012ecf6b1/screenshot-0.png","https://902517.apps.zdusercontent.com/902517/assets/1679657910-57772be9a8f85892759e427012ecf6b1/screenshot-1.png","https://902517.apps.zdusercontent.com/902517/assets/1679657910-57772be9a8f85892759e427012ecf6b1/screenshot-2.png"],"installation_count":0},{"id":903114,"name":"RewordMaster","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2363379,"app_id":903114,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-01-30T14:42:20Z","updated_at":"2023-01-30T14:42:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3345,"entity_id":903114,"app_id":903114,"amount":2490,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1MUsI3HQLG49AT70uaD1JOf2","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MTuQ1HQLG49AT70","cost_id":1092,"cost_type":"CostStripe","active":true,"created_at":"2023-01-30T14:42:23.000Z","updated_at":"2023-01-30T14:42:23.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-01-30T14:42:20Z","updated_at":"2025-04-04T00:09:40Z","terms_conditions_url":"https://rewordmaster.com/zendesk-termsconditions","app_organization":{"id":3539,"name":"ENN HOLDING","email":"cyril.bareme@gmail.com","website":"https://rewordmaster.com","country_code":"FR","stripe_account_id":"acct_1MTuQ1HQLG49AT70","state":null},"locations":[10],"date_published":"2023-02-01T18:25:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://rewordmaster.com/pricing"},"location_names":["ticket_editor"],"last_update_time":"2023-02-01T18:24:41Z","owner_id":269519,"author_name":"rewordmaster","author_email":"contact@rewordmaster.com","author_url":"https://rewordmaster.com","short_description":"AI rephraser. Make your support agents sound professional - Instantly!","long_description":"\u003ch2\u003eRewordMaster: Say Goodbye to Clunky Conversations\u003c/h2\u003e\n\n\u003cp\u003eEnsure that your \u003cstrong\u003ecustomer service agents\u003c/strong\u003e are able to effectively communicate with customers \u003cstrong\u003ein a professional manner\u003c/strong\u003e that reflects your company\u0026#39;s voice and \u003cstrong\u003ein impeccable English\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003eThe next generation of spell checkers 🪄\u003c/h2\u003e\n\n\u003cp\u003eAI rephraser. Make your support agents sound professional - Instantly!\u003c/p\u003e\n\n\u003cp\u003eWorks in 25+ languages.\u003c/p\u003e\n\n\u003cp\u003eEnsure that your customer service agents are able to effectively communicate with customers in a professional manner that reflects your company\u0026#39;s voice and in impeccable English (or any suported language).\u003c/p\u003e\n\n\u003ch2\u003eExemples:\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eOriginal agent answer :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eHi,\u003cbr\u003e\nWe have no request with the following email: XXX@gmail.com. Do you participated with a different email?\u003cbr\u003e\nKind regards.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003e\u003cstrong\u003eAnswer reworded by our AI :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eHello,\u003cbr\u003e\nWe apologize for the inconvenience, but we do not have any record of a request from the email address XXX@gmail.com. Are you sure you used this address when submitting the request?\u003cbr\u003e\nWe would be more than happy to look into this further for you. Please provide any additional information you may have regarding your request.\u003cbr\u003e\nThank you for your cooperation.\u003cbr\u003e\nBest regards.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eWith the RewordMaster Zendesk app you can:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eStop feeling uneasy when you open support tickets from your agents! All of their tickets, even those redacted without macro, will be perfectly written and polite.\u003c/li\u003e\n\u003cli\u003eImprove agents\u0026#39; efficiency: Be clear and direct in your communications and let AI automate the insertion of polite boilerplate.\u003c/li\u003e\n\u003cli\u003eWrite directly in the Zendesk editor; there is no need to use another software or a Chrome extension.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLimit : 200 messages reworded per day. \u003ca href=\"mailto:contact@rewordmaster.com\"\u003eContact us\u003c/a\u003e if you need more credits.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please \u003ca href=\"mailto:contact@rewordmaster.com\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eTo install the RewordMaster App, please follow the below instructions.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner of this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScroll down and select either your Group Permissions or Role Permissions. Click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave the Admin Center and go into Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a ticket you want to answer and write your reply as usual\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the small RewordMaster icon in the bottom bar of the rich text editor\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA popup should appear. Click on the -🪄 Reword my message- button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWait a few seconds and the reworded message will appear.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e👏 Congratulation you have now a world class support!\u003c/p\u003e\n","raw_long_description":"## RewordMaster: Say Goodbye to Clunky Conversations\n\nEnsure that your **customer service agents** are able to effectively communicate with customers **in a professional manner** that reflects your company's voice and **in impeccable English**.\n\n## The next generation of spell checkers 🪄\nAI rephraser. Make your support agents sound professional - Instantly!\n\nWorks in 25+ languages.\n\nEnsure that your customer service agents are able to effectively communicate with customers in a professional manner that reflects your company's voice and in impeccable English (or any suported language).\n\n## Exemples:\n\n**Original agent answer :**\n\n\u003eHi,\n\u003eWe have no request with the following email: XXX@gmail.com. Do you participated with a different email?\n\u003eKind regards.\n\n**Answer reworded by our AI :**\n\n\u003eHello,\n\u003eWe apologize for the inconvenience, but we do not have any record of a request from the email address XXX@gmail.com. Are you sure you used this address when submitting the request?\n\u003eWe would be more than happy to look into this further for you. Please provide any additional information you may have regarding your request.\n\u003eThank you for your cooperation.\n\u003eBest regards.\n\n## With the RewordMaster Zendesk app you can:\n- Stop feeling uneasy when you open support tickets from your agents! All of their tickets, even those redacted without macro, will be perfectly written and polite.\n- Improve agents' efficiency: Be clear and direct in your communications and let AI automate the insertion of polite boilerplate.\n- Write directly in the Zendesk editor; there is no need to use another software or a Chrome extension.\n\nLimit : 200 messages reworded per day. [Contact us](mailto:contact@rewordmaster.com) if you need more credits.","raw_installation_instructions":"If you have issues installing the app please [contact us](mailto:contact@rewordmaster.com).\n\n## To install the RewordMaster App, please follow the below instructions.\n- Click Install in the top-right corner of this screen.\n\n- Scroll down and select either your Group Permissions or Role Permissions. Click Install.\n\n- Leave the Admin Center and go into Zendesk Support.\n\n- Open a ticket you want to answer and write your reply as usual\n\n- Click on the small RewordMaster icon in the bottom bar of the rich text editor\n\n- A popup should appear. Click on the -🪄 Reword my message- button\n\n- Wait a few seconds and the reworded message will appear.\n\n👏 Congratulation you have now a world class support!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://903114.apps.zdusercontent.com/903114/assets/1675181204-e69fafd28932b7fe5e059a860b7c051d/logo-small.png","large_icon":"https://903114.apps.zdusercontent.com/903114/assets/1675181204-e69fafd28932b7fe5e059a860b7c051d/logo.png","screenshots":["https://903114.apps.zdusercontent.com/903114/assets/1675181204-e69fafd28932b7fe5e059a860b7c051d/screenshot-0.png","https://903114.apps.zdusercontent.com/903114/assets/1675181204-e69fafd28932b7fe5e059a860b7c051d/screenshot-1.png","https://903114.apps.zdusercontent.com/903114/assets/1675181204-e69fafd28932b7fe5e059a860b7c051d/screenshot-2.png"],"installation_count":1},{"id":903149,"name":"Macro Export","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-L8S4BQP230","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-01-30T17:02:58Z","updated_at":"2026-03-04T17:05:49Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2023-01-30T21:32:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-03-04T17:05:43Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-export-macros?utm_medium=marketplace\u0026utm_source=macro_export","short_description":"Simple CSV export of your macros, actions and dynamic content","long_description":"\u003cp\u003eTired of wrestling with manual processes to manage your Zendesk macros? Introducing \u003cstrong\u003eSwifteq’s Macro Export\u003c/strong\u003e, your go-to app for quickly and efficiently exporting all your Zendesk macros.  \u003c/p\u003e\n\n\u003cp\u003eWhether you’re reorganizing, backing up, or sharing macros with your team, this app saves you time and effort, all while keeping your workflows seamless.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Make Macro Export Your Go-To Solution\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eExport All Macros in One Go\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSave time by exporting all your Zendesk macros with a single click. No more manual copy-pasting or tedious workflows. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Macro+Export+1.jpg\" alt=\"Screenshot of Macro Export\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eOrganized File Formats\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eExport macros into neatly structured formats like CSV, making them easy to review, edit, and share. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMaintain Macro Structure\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour exported macros retain their structure, including titles, descriptions, conditions, and actions, so nothing is lost in the process. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFully integrated into Zendesk Support, the app works within your existing workflow to make exporting macros a seamless experience. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMulti-Language Support\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eExport macros with dynamic content in various languages to serve your global audience effectively. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Macro+Export+2.jpg\" alt=\"Screenshot of Macro Export Languages\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eClean and Intuitive Interface\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEnjoy an easy-to-navigate interface that lets you focus on what matters most—managing, exporting, and sharing macros effortlessly. \u003c/p\u003e\n\n\u003ch2\u003eBenefits You Can’t Afford to Miss\u003c/h2\u003e\n\n\u003cp\u003e⏱ \u003cstrong\u003eSave Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEliminate the manual hassle of exporting macros. Automate the process and focus on more critical tasks. \u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eAnalyze and Improve Processes\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUse exported macros to analyze your team\u0026#39;s workflows, spot inefficiencies, and make data-driven improvements to your support process. \u003c/p\u003e\n\n\u003cp\u003e👥 \u003cstrong\u003eEasy Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eShare macro exports with your team or stakeholders effortlessly, ensuring everyone has access to the tools they need. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eReliable Backup Solution\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSafeguard your macros with reliable exports for backups or audits, ensuring no valuable information is ever lost. \u003c/p\u003e\n\n\u003cp\u003e📦 \u003cstrong\u003eStreamline Updates and Migrations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eExport and edit macros for bulk updates or to migrate them to another Zendesk instance with ease. \u003c/p\u003e\n\n\u003cp\u003e🤝 \u003cstrong\u003eReduce Errors\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eKeep your workflows clean and error-free by maintaining an up-to-date export of your macros. \u003c/p\u003e\n\n\u003cp\u003e🎨 \u003cstrong\u003eProfessional Organization\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith well-structured exports, you can deliver polished, professional reports or training materials for your team. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet started in few easy steps\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eRegister at \u003ca href=\"https://www.swifteq.com/zendesk-export-macros\"\u003eswifteq.com/zendesk-export-macros\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart the export\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive your files in your Inbox. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMacro Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Macro Export processes macros data only and does not store customer or ticket data. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003eMacro Export is here to simplify your workflows, boost efficiency, and give your team the tools they need to succeed. Don’t miss out on the opportunity to save time and take control of your macro management.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-export-macros\"\u003e\u003cstrong\u003e👉 Start Using It Today!!\u003c/strong\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Macro+Export.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eRegister at \u003ca href=\"https://www.swifteq.com/zendesk-export-macros\"\u003eswifteq.com/zendesk-export-macros\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart the export\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive your files in your Inbox.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Tired of wrestling with manual processes to manage your Zendesk macros? Introducing **Swifteq’s Macro Export**, your go-to app for quickly and efficiently exporting all your Zendesk macros.  \n\n Whether you’re reorganizing, backing up, or sharing macros with your team, this app saves you time and effort, all while keeping your workflows seamless.\n\n## **Features That Make Macro Export Your Go-To Solution** \n\n\n✅ **Export All Macros in One Go** \n\n Save time by exporting all your Zendesk macros with a single click. No more manual copy-pasting or tedious workflows. \n\n![Screenshot of Macro Export](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Macro+Export+1.jpg)\n\n✅ **Organized File Formats** \n\n Export macros into neatly structured formats like CSV, making them easy to review, edit, and share. \n\n✅ **Maintain Macro Structure** \n\n Your exported macros retain their structure, including titles, descriptions, conditions, and actions, so nothing is lost in the process. \n\n✅ **Seamless Zendesk Integration** \n\n Fully integrated into Zendesk Support, the app works within your existing workflow to make exporting macros a seamless experience. \n\n✅ **Multi-Language Support** \n\n Export macros with dynamic content in various languages to serve your global audience effectively. \n\n![Screenshot of Macro Export Languages](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Macro+Export+2.jpg) \n\n✅ **Clean and Intuitive Interface** \n\n  Enjoy an easy-to-navigate interface that lets you focus on what matters most—managing, exporting, and sharing macros effortlessly. \n\n## Benefits You Can’t Afford to Miss \n\n ⏱ **Save Time** \n\n Eliminate the manual hassle of exporting macros. Automate the process and focus on more critical tasks. \n\n 📊 **Analyze and Improve Processes** \n\n Use exported macros to analyze your team's workflows, spot inefficiencies, and make data-driven improvements to your support process. \n\n 👥 **Easy Team Collaboration** \n\n Share macro exports with your team or stakeholders effortlessly, ensuring everyone has access to the tools they need. \n\n 🔒 **Reliable Backup Solution** \n\n  Safeguard your macros with reliable exports for backups or audits, ensuring no valuable information is ever lost. \n\n 📦 **Streamline Updates and Migrations** \n\n Export and edit macros for bulk updates or to migrate them to another Zendesk instance with ease. \n\n 🤝 **Reduce Errors** \n\n Keep your workflows clean and error-free by maintaining an up-to-date export of your macros. \n\n 🎨 **Professional Organization** \n\n With well-structured exports, you can deliver polished, professional reports or training materials for your team. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **Get started in few easy steps**\n\n1. Register at [swifteq.com/zendesk-export-macros](https://www.swifteq.com/zendesk-export-macros)\n\n1. Connect Swifteq to Zendesk Support\n\n1. Start the export\n\n1. Receive your files in your Inbox. \n\n**Support and Resources:**\n\n For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Macro Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\n\n**Data Privacy:** Macro Export processes macros data only and does not store customer or ticket data. For more details, visit swifteq.com/data-zendesk-apps\n\n Macro Export is here to simplify your workflows, boost efficiency, and give your team the tools they need to succeed. Don’t miss out on the opportunity to save time and take control of your macro management.\n\n [**👉 Start Using It Today!!**](https://www.swifteq.com/zendesk-export-macros) \n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Macro+Export.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Register at [swifteq.com/zendesk-export-macros](https://www.swifteq.com/zendesk-export-macros)\n\n1. Connect Swifteq to Zendesk Support\n\n1. Start the export\n\n1. Receive your files in your Inbox.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://903149.apps.zdusercontent.com/903149/assets/1772178307-a2c96e5307c2ca679ba50847ce6ae2db/logo-small.png","large_icon":"https://903149.apps.zdusercontent.com/903149/assets/1772178307-a2c96e5307c2ca679ba50847ce6ae2db/logo.png","screenshots":["https://903149.apps.zdusercontent.com/903149/assets/1772178307-a2c96e5307c2ca679ba50847ce6ae2db/screenshot-0.png","https://903149.apps.zdusercontent.com/903149/assets/1772178307-a2c96e5307c2ca679ba50847ce6ae2db/screenshot-1.png","https://903149.apps.zdusercontent.com/903149/assets/1772178307-a2c96e5307c2ca679ba50847ce6ae2db/screenshot-2.png"],"installation_count":0},{"id":904313,"name":"Google Sheets Connector by Coefficient","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":7,"average":5,"count":{"5":6,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-02T17:17:04Z","updated_at":"2026-05-05T11:17:14Z","terms_conditions_url":null,"app_organization":{"id":5121,"name":"Coefficient","email":"support@coefficient.io","website":"https://coefficient.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-02-13T19:15:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://coefficient.io/pricing"},"location_names":[],"last_update_time":"2023-02-16T19:32:39Z","owner_id":269519,"author_name":"Coefficient","author_email":"support@coefficient.io","author_url":"https://coefficient.io/","short_description":"Sync Google Sheets to your Zendesk data and accelerate your work","long_description":"\u003cp\u003eCoefficient Integration Overview\u003c/p\u003e\n\n\u003cp\u003e================================\u003c/p\u003e\n\n\u003cp\u003eStreamline your reporting for free by connecting Google Sheets to your Zendesk data. Build automated ad hoc analysis, reports and dashboards using your live Zendesk data in the fastest, most flexible way in a tool you\u0026#39;re already familiar with - your good old fashioned spreadsheet.\u003c/p\u003e\n\n\u003cp\u003eCustomer-facing teams use Coefficient to increase productivity. Teams take ad hoc analysis to the next level by speeding up their reporting across all tickets, making it easy to view and analyze key information about your customers, and your support resources. Using the Coefficient UI, teams can build unlimited custom reports without ever leaving Google Sheets.\u003c/p\u003e\n\n\u003cp\u003eGo beyond manual imports by creating custom alerts for Slack / email and automating your operational reports that are built in spreadsheets, removing the need to copy/paste or manually enter data.\u003c/p\u003e\n\n\u003cp\u003e## Integration Features\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Report Builder\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeep your spreadsheets performant and clean by creating imports with only the data you need.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFull flexibility to work with any of your ticket data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize any report by adding/removing columns and preserve formulas when new data is added.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd new fields to an existing report without creating a new data import\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImport pre-existing Zendesk views to simplify your workflow \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated Updates\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeep your data up to date on any schedule and say goodbye to stale data.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOne-click refresh any time you need the latest data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSchedule updates hourly, daily or weekly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBuild your analysis once and power your spreadsheet with always-live data. Make any of your ad hoc or operational reports reusable without leaving your spreadsheet.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom Notifications\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatically notify your team when critical changes happen in your business, delivering only the relevant data that has changed.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTrigger a Slack or email notification when data changes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate your team when new data is added to your Sheet, such as a new NPS submission\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend a daily or weekly digest of the changes you care about\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e➡️ Go to \u003ca href=\"https://coefficient.io/integrations-google-sheets/zendesk\"\u003ecoefficient.io/integrations-google-sheets/zendesk\u003c/a\u003e to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install and connect Coefficient to your Zendesk account, please follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIf you don\u0026#39;t have a Coefficient account, sign up for free at \u003ca href=\"https://coefficient.io/get-started\"\u003ecoefficient.io/get-started\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA new Google Sheet will be created for you, accessible by the email you provided in step 1. Once the Google Sheet is fully loaded, click the blue \u0026#39;Install Coefficient\u0026#39; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the popup window, click the \u0026#39;INSTALL\u0026#39; button, then click \u0026#39;Continue\u0026#39; to accept permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLaunch Coefficient by clicking on the Extensions menu in the top navigation of your Google Sheet. Then, hover your mouse over Coefficient and click \u0026#39;Launch\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen the sidebar app is launched, click \u0026#39;Import From\u0026#39; and select Zendesk as your data source.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom there, follow along with the prompts in your sidebar app to create your first Zendesk import into Google Sheets. For a detailed walkthrough check out the video on our \u003ca href=\"https://coefficient.io/integrations-google-sheets/zendesk\"\u003eZendesk integrations page\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDuring your trial, you will have the Pro plan enabled by default. Once your trial ends, you will have the opportunity to purchase a plan or be moved down to our Free plan. For help along the way, please contact us via \u003ca href=\"mailto:support@coefficient.cc\"\u003esupport@coefficient.cc\u003c/a\u003e or directly from your sidebar app by clicking on the chat icon in the top right. We\u0026#39;re happy to help!\u003c/p\u003e\n\n\u003cp\u003eImportant notes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eNo credit card required to start using Coefficient\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancel your trial anytime by simply uninstalling the app\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Coefficient Integration Overview\n\n ================================\n\n Streamline your reporting for free by connecting Google Sheets to your Zendesk data. Build automated ad hoc analysis, reports and dashboards using your live Zendesk data in the fastest, most flexible way in a tool you're already familiar with - your good old fashioned spreadsheet.\n\n Customer-facing teams use Coefficient to increase productivity. Teams take ad hoc analysis to the next level by speeding up their reporting across all tickets, making it easy to view and analyze key information about your customers, and your support resources. Using the Coefficient UI, teams can build unlimited custom reports without ever leaving Google Sheets.\n\n Go beyond manual imports by creating custom alerts for Slack / email and automating your operational reports that are built in spreadsheets, removing the need to copy/paste or manually enter data.\n\n ## Integration Features\n\n --------------------\n\n **Custom Report Builder**\n\n Keep your spreadsheets performant and clean by creating imports with only the data you need.\n\n - Full flexibility to work with any of your ticket data\n\n - Customize any report by adding/removing columns and preserve formulas when new data is added.\n\n - Add new fields to an existing report without creating a new data import\n\n - Import pre-existing Zendesk views to simplify your workflow \n\n **Automated Updates**\n\n Keep your data up to date on any schedule and say goodbye to stale data.\n\n - One-click refresh any time you need the latest data.\n\n - Schedule updates hourly, daily or weekly.\n\n - Build your analysis once and power your spreadsheet with always-live data. Make any of your ad hoc or operational reports reusable without leaving your spreadsheet.\n\n **Custom Notifications**\n\n Automatically notify your team when critical changes happen in your business, delivering only the relevant data that has changed.\n\n - Trigger a Slack or email notification when data changes\n\n - Update your team when new data is added to your Sheet, such as a new NPS submission\n\n - Send a daily or weekly digest of the changes you care about\n\n ➡️ Go to [coefficient.io/integrations-google-sheets/zendesk](https://coefficient.io/integrations-google-sheets/zendesk) to learn more.\n\n","raw_installation_instructions":"To install and connect Coefficient to your Zendesk account, please follow these steps:\n\n 1. If you don't have a Coefficient account, sign up for free at [coefficient.io/get-started](https://coefficient.io/get-started).\n\n 2. A new Google Sheet will be created for you, accessible by the email you provided in step 1. Once the Google Sheet is fully loaded, click the blue 'Install Coefficient' button.\n\n 3. In the popup window, click the 'INSTALL' button, then click 'Continue' to accept permissions.\n\n 4. Launch Coefficient by clicking on the Extensions menu in the top navigation of your Google Sheet. Then, hover your mouse over Coefficient and click 'Launch'.\n\n 5. When the sidebar app is launched, click 'Import From' and select Zendesk as your data source.\n\n 6. From there, follow along with the prompts in your sidebar app to create your first Zendesk import into Google Sheets. For a detailed walkthrough check out the video on our [Zendesk integrations page](https://coefficient.io/integrations-google-sheets/zendesk).\n\n During your trial, you will have the Pro plan enabled by default. Once your trial ends, you will have the opportunity to purchase a plan or be moved down to our Free plan. For help along the way, please contact us via [support@coefficient.cc](mailto:support@coefficient.cc) or directly from your sidebar app by clicking on the chat icon in the top right. We're happy to help!\n\n Important notes:\n\n - No credit card required to start using Coefficient\n\n - Cancel your trial anytime by simply uninstalling the app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://904313.apps.zdusercontent.com/904313/assets/1676572513-9d7403dfc22596277d8079a4512c6e84/logo-small.png","large_icon":"https://904313.apps.zdusercontent.com/904313/assets/1676572513-9d7403dfc22596277d8079a4512c6e84/logo.png","screenshots":["https://904313.apps.zdusercontent.com/904313/assets/1676572513-9d7403dfc22596277d8079a4512c6e84/screenshot-0.png","https://904313.apps.zdusercontent.com/904313/assets/1676572513-9d7403dfc22596277d8079a4512c6e84/screenshot-1.png","https://904313.apps.zdusercontent.com/904313/assets/1676572513-9d7403dfc22596277d8079a4512c6e84/screenshot-2.png"],"installation_count":0},{"id":905302,"name":"Fav! Bookmarks Tickets","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":2373307,"app_id":905302,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-06T23:56:54Z","updated_at":"2023-02-06T23:56:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3356,"entity_id":905302,"app_id":905302,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-06T23:56:55.000Z","updated_at":"2023-02-06T23:56:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":1,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-XGRZ41YL1N","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-06T23:56:53Z","updated_at":"2025-04-04T00:09:42Z","terms_conditions_url":null,"app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1,3],"date_published":"2023-02-09T19:19:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","ticket_sidebar"],"last_update_time":"2024-04-02T19:56:15Z","owner_id":269519,"author_name":"2app.pro","author_email":"contact@2app.pro","author_url":"https://2app.pro","short_description":"Display your bookmarks tickets on the top bar.","long_description":"\u003cp\u003eFav! Bookmarks Tickets is an efficient bookmarking application that can greatly improve the productivity of your support team. By bookmarking important support tickets, your agents can quickly access information from Zendesk, leading to faster response times for customers and improved customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eFeatures include\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdding and removing Zendesk tickets to your bookmarks\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccessing your bookmarked tickets from anywhere within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeyword search for easy ticket retrieval, and tracking the status of your bookmarked tickets\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe 2app.pro team has extensive experience with Zendesk and other applications, offering customizations, integrations, and support services. With over 7 years of experience in this field, the team has a strong understanding of these applications and uses their expertise to help companies streamline operations, increase efficiency, and enhance customer satisfaction. The company\u0026#39;s agile approach ensures that projects are completed quickly, effectively, and with efficiency.\u003c/p\u003e\n\n\u003ch3\u003eQuestions and suggestions please contact support@2app.pro\u003c/h3\u003e\n\n\u003ch3\u003eVisit us www.2app.pro\u003c/h3\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/p\u003e\n\n\u003cp\u003eTo install the Fav! Bookmark Tickets, please follow the below instructions.\u003cbr\u003e\n1. Click Install in the top-right corner of this screen.\u003cbr\u003e\n2. Choose your Zendesk instance.\u003cbr\u003e\n3. If you want to restrict the use of the app ,scroll down and select either your Group Permissions or Role Permissions.\u003cbr\u003e\n4. Click Install.\u003c/p\u003e\n\n\u003cp\u003eEnjoy the efficiency across all your agents.\u003c/p\u003e\n","raw_long_description":"Fav! Bookmarks Tickets is an efficient bookmarking application that can greatly improve the productivity of your support team. By bookmarking important support tickets, your agents can quickly access information from Zendesk, leading to faster response times for customers and improved customer satisfaction.\n\n\n\n## Features include\n\n- Adding and removing Zendesk tickets to your bookmarks\n\n- Accessing your bookmarked tickets from anywhere within Zendesk\n\n- Keyword search for easy ticket retrieval, and tracking the status of your bookmarked tickets\n\n\n\nThe 2app.pro team has extensive experience with Zendesk and other applications, offering customizations, integrations, and support services. With over 7 years of experience in this field, the team has a strong understanding of these applications and uses their expertise to help companies streamline operations, increase efficiency, and enhance customer satisfaction. The company's agile approach ensures that projects are completed quickly, effectively, and with efficiency.\n\n\n\n### Questions and suggestions please contact support@2app.pro\n\n### Visit us www.2app.pro","raw_installation_instructions":"If you have issues installing the app please contact us: support@2app.pro\n\nTo install the Fav! Bookmark Tickets, please follow the below instructions.\n1. Click Install in the top-right corner of this screen.\n2. Choose your Zendesk instance.\n3. If you want to restrict the use of the app ,scroll down and select either your Group Permissions or Role Permissions.\n4. Click Install.\n\nEnjoy the efficiency across all your agents.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://905302.apps.zdusercontent.com/905302/assets/1711586606-3aacc275a4d6ae3c59dec3b1a2e57ef8/logo-small.png","large_icon":"https://905302.apps.zdusercontent.com/905302/assets/1711586606-3aacc275a4d6ae3c59dec3b1a2e57ef8/logo.png","screenshots":["https://905302.apps.zdusercontent.com/905302/assets/1711586606-3aacc275a4d6ae3c59dec3b1a2e57ef8/screenshot-0.png","https://905302.apps.zdusercontent.com/905302/assets/1711586606-3aacc275a4d6ae3c59dec3b1a2e57ef8/screenshot-1.png","https://905302.apps.zdusercontent.com/905302/assets/1711586606-3aacc275a4d6ae3c59dec3b1a2e57ef8/screenshot-2.png"],"installation_count":140},{"id":905382,"name":"Custom Objects CSV Importer","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2373676,"app_id":905382,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-07T06:47:09Z","updated_at":"2023-02-07T06:47:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2373675,"app_id":905382,"name":"activationKey","kind":"password","required":false,"position":1,"created_at":"2023-02-07T06:47:09Z","updated_at":"2023-02-07T06:47:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3358,"entity_id":905382,"app_id":905382,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-07T06:47:11.000Z","updated_at":"2023-02-07T06:47:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-07T06:47:08Z","updated_at":"2025-04-04T00:09:42Z","terms_conditions_url":"https://roca.work/terms-of-service","app_organization":{"id":3489,"name":"ROCA.WORK","email":"info@roca.work","website":"https://roca.work/?utm_source=zendesk\u0026utm_medium=zendesk\u0026utm_campaign=zendesk_website","country_code":"RO","stripe_account_id":null,"state":"published"},"locations":[7,2],"date_published":"2023-02-08T16:36:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2023-05-04T21:06:49Z","owner_id":269519,"author_name":"ROCA","author_email":"info@roca.work","author_url":"https://roca.work","short_description":"Import your Custom Objects via CSV. FREE.","long_description":"\u003cp\u003eImport your Custom Objects via CSV to save time. This feature used to be available with difficult API commands. Well, now it\u0026#39;s available to be done in bulk. For FREE. We want you to be empowered and use Zendesk to its full capacity so you can get the most of it. Keep your data into one place and kick start managing your assets directly in Zendesk. No need for third parties and security concerns.\u003c/p\u003e\n\n\u003cp\u003eThis app is just a small part of \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/896261/asset-management-with-custom-objects/\"\u003eAsset Management App with Custom Objects\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the full app, you can: assign objects to your customers so agents have a better context to solve tickets, have an SKU to keep data organised directly in Zendesk without 3rd parties, have reports for your objects to see who owns what.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAssign objects to users to get 360 view of customer data\u003c/li\u003e\n\u003cli\u003eSKU to keep data organised directly in Zendesk\u003c/li\u003e\n\u003cli\u003eReports for visibility for business decisions\u003c/li\u003e\n\u003cli\u003eGroup objects by properties to overview of my assigned objects vs unassigned\u003c/li\u003e\n\u003cli\u003eCSV import of custom objects data\u003c/li\u003e\n\u003cli\u003eProvide faster resolutions! Keep customers with you longer\u003c/li\u003e\n\u003cli\u003eSingle source of truth - easier data management\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eHere is a \u003ca href=\"https://www.youtube.com/watch?v=lGCgO0OFUoU\u0026t=3s\u0026ab_channel=ROCA%28byDominicCX%29\"\u003evideo demo\u003c/a\u003e of what the full app can do. Hope you like it.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHere is how to get started:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app\u003c/li\u003e\n\u003cli\u003eGo to \u003ca href=\"https://roca.work/get-secret-code\"\u003eregistration page\u003c/a\u003e and leave contact details\u003c/li\u003e\n\u003cli\u003eYou will be redirected to a page to get your activation code. We will also email you that same code. It takes about 3-5 min to arrive.\u003c/li\u003e\n\u003cli\u003eEnter the activation code and click install\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://developer.zendesk.com/documentation/custom-data/custom-objects/getting-started-with-custom-objects/\"\u003eGet started with custom objects\u003c/a\u003e through \u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/custom-objects-api/\"\u003eAPI\u003c/a\u003e or through our \u003ca href=\"/marketplace/apps/support/896261/asset-management-with-custom-objects/\"\u003eSunshine Asset Management App\u003c/a\u003e (optional)\u003c/li\u003e\n\u003cli\u003eRun the app from the nav bar and enjoy!\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Import your Custom Objects via CSV to save time. This feature used to be available with difficult API commands. Well, now it's available to be done in bulk. For FREE. We want you to be empowered and use Zendesk to its full capacity so you can get the most of it. Keep your data into one place and kick start managing your assets directly in Zendesk. No need for third parties and security concerns.\n\nThis app is just a small part of [Asset Management App with Custom Objects](https://www.zendesk.com/marketplace/apps/support/896261/asset-management-with-custom-objects/)\n\nWith the full app, you can: assign objects to your customers so agents have a better context to solve tickets, have an SKU to keep data organised directly in Zendesk without 3rd parties, have reports for your objects to see who owns what.\n\n* Assign objects to users to get 360 view of customer data\n* SKU to keep data organised directly in Zendesk\n* Reports for visibility for business decisions\n* Group objects by properties to overview of my assigned objects vs unassigned\n* CSV import of custom objects data\n* Provide faster resolutions! Keep customers with you longer\n* Single source of truth - easier data management\n\nHere is a [video demo](https://www.youtube.com/watch?v=lGCgO0OFUoU\u0026t=3s\u0026ab_channel=ROCA%28byDominicCX%29) of what the full app can do. Hope you like it.\n","raw_installation_instructions":"# Here is how to get started:\n* Install the app\n* Go to [registration page](https://roca.work/get-secret-code) and leave contact details\n* You will be redirected to a page to get your activation code. We will also email you that same code. It takes about 3-5 min to arrive.\n* Enter the activation code and click install\n* [Get started with custom objects](https://developer.zendesk.com/documentation/custom-data/custom-objects/getting-started-with-custom-objects/) through [API](https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/custom-objects-api/) or through our [Sunshine Asset Management App](/marketplace/apps/support/896261/asset-management-with-custom-objects/) (optional)\n* Run the app from the nav bar and enjoy!\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://905382.apps.zdusercontent.com/905382/assets/1682515597-93c851378714c8ed14bddefd71a24bf0/logo-small.png","large_icon":"https://905382.apps.zdusercontent.com/905382/assets/1682515597-93c851378714c8ed14bddefd71a24bf0/logo.png","screenshots":["https://905382.apps.zdusercontent.com/905382/assets/1682515597-93c851378714c8ed14bddefd71a24bf0/screenshot-0.png","https://905382.apps.zdusercontent.com/905382/assets/1682515597-93c851378714c8ed14bddefd71a24bf0/screenshot-1.png","https://905382.apps.zdusercontent.com/905382/assets/1682515597-93c851378714c8ed14bddefd71a24bf0/screenshot-2.png"],"installation_count":23},{"id":906115,"name":"Shelf for Support","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2375592,"app_id":906115,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-09T11:37:48Z","updated_at":"2023-02-09T11:37:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2375590,"app_id":906115,"name":"configurationId","kind":"text","required":false,"position":1,"created_at":"2023-02-09T11:37:47Z","updated_at":"2023-02-09T11:37:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2375591,"app_id":906115,"name":"shelfDomain","kind":"url","required":true,"position":2,"created_at":"2023-02-09T11:37:48Z","updated_at":"2023-02-09T11:37:48Z","default_value":"shelf.io","secure":false,"scopes":null,"options":null}],"plans":[{"id":3363,"entity_id":906115,"app_id":906115,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-09T11:37:49.000Z","updated_at":"2023-02-09T11:37:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-09T11:37:46Z","updated_at":"2025-10-06T22:34:58Z","terms_conditions_url":null,"app_organization":{"id":5476,"name":"Shelf","email":"support@shelf.io","website":"https://www.shelf.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,3,1,8],"date_published":"2023-03-20T21:14:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://shelf.io/pricing/"},"location_names":["nav_bar","ticket_sidebar","top_bar"],"last_update_time":"2025-10-06T22:34:53Z","owner_id":269519,"author_name":"Shelf","author_email":"support@shelf.io","author_url":"https://shelf.io/partners/integrations/zendesk/","short_description":"Shelf Answer Assist is the difference in agent efficiency.","long_description":"\u003cp\u003eShelf\u0026#39;s platform modular design is easily adaptable to enterprise content and workflows. Shelf\u0026#39;s multifaceted findability components, based on library science best practices, deliver relevant information and discover insights hidden within long-form content to optimize the information.\u003c/p\u003e\n\n\u003cp\u003eAnswer Assist works as an on-demand and AI interactive guide to help agents quickly access the information and content created by knowledge managers to help customers resolve their issues. Featuring Shelf\u0026#39;s patented AI engine, MerlinAI, Shelf’s Answer Assist provides agents with the right information at the right time, everywhere the customer needs.\u003c/p\u003e\n\n\u003cp\u003eBoost agent efficiency and productivity:\u003cbr\u003e\u003cbr\u003e\nCentralize and integrate knowledge within platforms like Salesforce to decrease average handle times and avoid context switching, reinforcing trust by providing the right answer at the right time.\u003c/p\u003e\n\n\u003cp\u003eMaximize the effectiveness of content administrators:\u003cbr\u003e\u003cbr\u003e\nEquip knowledge managers with the ability to organize and categorize content into reusable, easily understandable Shelf Gems, such as FAQs, dynamic decision trees, wikis, images, and videos.\u003c/p\u003e\n\n\u003cp\u003eGuarantee customer satisfaction through content analytics:\u003cbr\u003e\u003cbr\u003e\nUtilize integrated feedback, analytics, and insights to continuously manage, optimize, and improve the agent and customer experience by filling gaps between questions and responses.\u003c/p\u003e\n\n\u003cp\u003eGemShelf Inc. dba Shelf (“Shelf” or “we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. Please read \u003ca href=\"https://shelf.io/privacy/\"\u003ethis\u003c/a\u003e privacy policy carefully.\u003cbr\u003e\nShelf is committed to meet all European Union (EU) General Data Protection Regulation (GDPR) and California Consumer Protection Act (CCPA or CaCPA) requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to start using Shelf Answer Assist and provide your customers with fast and precise answers to their questions, you need to install the Shelf App. To do so, perform the below steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAfter logging into your Zendesk account, accessing the Zendesk Marketplace, finding the Shelf App and visiting the page you see now, click the Install button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the prompts you see on your screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWait for the installation process to complete. The respective notification will be displayed and the Install button will change to the Installed label.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow go to Zendesk’s Admin Center \u0026gt; Apps and integrations \u0026gt; My Apps and find the newly installed Shelf App there.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Shelf App card to open the App page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Configuration ID field enter the Answer Assist Configuration ID (you can find it when you open the needed Answer Assist configuration in the Answer Assist Configurator of your Shelf instance’s Admin Panel).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Update button to finish the setup.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce the above steps are completed, you have successfully installed the Shelf App and performed its initial setup. Further configuration of the Zendesk Shelf App is described in the Shelf Integrations with Zendesk: Installation and Configuration Guide document.\u003c/p\u003e\n","raw_long_description":"Shelf's platform modular design is easily adaptable to enterprise content and workflows. Shelf's multifaceted findability components, based on library science best practices, deliver relevant information and discover insights hidden within long-form content to optimize the information.\n\nAnswer Assist works as an on-demand and AI interactive guide to help agents quickly access the information and content created by knowledge managers to help customers resolve their issues. Featuring Shelf's patented AI engine, MerlinAI, Shelf’s Answer Assist provides agents with the right information at the right time, everywhere the customer needs.\n\nBoost agent efficiency and productivity:  \nCentralize and integrate knowledge within platforms like Salesforce to decrease average handle times and avoid context switching, reinforcing trust by providing the right answer at the right time.\n\nMaximize the effectiveness of content administrators:  \nEquip knowledge managers with the ability to organize and categorize content into reusable, easily understandable Shelf Gems, such as FAQs, dynamic decision trees, wikis, images, and videos.\n\nGuarantee customer satisfaction through content analytics:  \nUtilize integrated feedback, analytics, and insights to continuously manage, optimize, and improve the agent and customer experience by filling gaps between questions and responses.\n\nGemShelf Inc. dba Shelf (“Shelf” or “we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. Please read [this](https://shelf.io/privacy/) privacy policy carefully.\nShelf is committed to meet all European Union (EU) General Data Protection Regulation (GDPR) and California Consumer Protection Act (CCPA or CaCPA) requirements.","raw_installation_instructions":"In order to start using Shelf Answer Assist and provide your customers with fast and precise answers to their questions, you need to install the Shelf App. To do so, perform the below steps:\n\n1. After logging into your Zendesk account, accessing the Zendesk Marketplace, finding the Shelf App and visiting the page you see now, click the Install button.\n\n2. Follow the prompts you see on your screen.\n\n3. Wait for the installation process to complete. The respective notification will be displayed and the Install button will change to the Installed label.\n\n4. Now go to Zendesk’s Admin Center \u003e Apps and integrations \u003e My Apps and find the newly installed Shelf App there.\n\n5. Click the Shelf App card to open the App page.\n\n6. In the Configuration ID field enter the Answer Assist Configuration ID (you can find it when you open the needed Answer Assist configuration in the Answer Assist Configurator of your Shelf instance’s Admin Panel).\n\n7. Click the Update button to finish the setup.\n\nOnce the above steps are completed, you have successfully installed the Shelf App and performed its initial setup. Further configuration of the Zendesk Shelf App is described in the Shelf Integrations with Zendesk: Installation and Configuration Guide document.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://906115.apps.zdusercontent.com/906115/assets/1759742190-dd0700f992e55fae41bd9905aa089424/support/logo-small.png","large_icon":"https://906115.apps.zdusercontent.com/906115/assets/1759742190-dd0700f992e55fae41bd9905aa089424/support/logo.png","screenshots":["https://906115.apps.zdusercontent.com/906115/assets/1759742190-dd0700f992e55fae41bd9905aa089424/support/screenshot-0.png","https://906115.apps.zdusercontent.com/906115/assets/1759742190-dd0700f992e55fae41bd9905aa089424/support/screenshot-1.png","https://906115.apps.zdusercontent.com/906115/assets/1759742190-dd0700f992e55fae41bd9905aa089424/support/screenshot-2.png"],"installation_count":11},{"id":906537,"name":"Reminder App","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2376925,"app_id":906537,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-10T22:25:08Z","updated_at":"2023-02-10T22:25:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3376,"entity_id":906537,"app_id":906537,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-10T22:25:10.000Z","updated_at":"2023-02-10T22:25:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":3,"count":{"5":1,"3":2,"4":1,"1":1,"2":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-10T22:25:07Z","updated_at":"2025-07-15T18:22:14Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-02-17T17:02:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-07-15T18:22:09Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"IntegrateCloud creates ticket reminders, and get notified through Email or sms.","long_description":"\u003cp\u003eIntegrateCloud creates an easy way to create ticket reminders, and get notified through email or sms.Support teams can easily create and edit ticket reminders,right within the zendesk platform.\u003c/p\u003e\n\n\u003cp\u003eApp is displayed in the Zendesk sidebar, next to a ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-0.png\" alt=\"Reminder App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eEasily create new ticket reminders by clicking on the Add reminder button .\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-1.png\" alt=\"Reminder App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eList all your ticket reminders.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-3.png\" alt=\"Reminder App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eSet the timezone for the proper notification time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-2.png\" alt=\"Reminder App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eNote: The Zendesk reminder app is available for free! However under the free plan, you are limited to 10 sms/month.For more information, please visit our website at https://integratecloud.com \u003c/p\u003e\n\n\u003cp\u003eor any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-reminder-connector\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Log into your Zendesk account and navigate to Admin.\u003c/p\u003e\n\n\u003cp\u003e2.Locate the Marketplace under Apps , and look for IntegrateCloud Zendesk App Reminder App then click Install.\u003c/p\u003e\n\n\u003cp\u003e3.Navigate to any of the existing tickets.\u003c/p\u003e\n\n\u003cp\u003e4.Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.\u003c/p\u003e\n\n\u003cp\u003e5.Once the app is installed, open the app, in order to configure the timezone.\u003c/p\u003e\n\n\u003cp\u003e6.A screen will be displayed where you need to enter your prefered timezone.\u003c/p\u003e\n\n\u003cp\u003e7.Once you entered the desired configuration, click on the save button, in order to start using the app.\u003c/p\u003e\n\n\u003cp\u003e8.Once Zendesk credentials are authenticated you will be presented with JIRA page where you will enter the JIRA user name, password and sub domain.\u003c/p\u003e\n","raw_long_description":"IntegrateCloud creates an easy way to create ticket reminders, and get notified through email or sms.Support teams can easily create and edit ticket reminders,right within the zendesk platform.\n\n\n\nApp is displayed in the Zendesk sidebar, next to a ticket.\n\n![Reminder App](https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-0.png) \n\n\n\nEasily create new ticket reminders by clicking on the Add reminder button .\n\n![Reminder App](https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-1.png) \n\n\n\nList all your ticket reminders.\n\n![Reminder App](https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-3.png) \n\n\n\nSet the timezone for the proper notification time.\n\n![Reminder App](https://helpdeskapps.eastus.cloudapp.azure.com/content/marketplace-screenshots/screenshot-2.png) \n\nNote: The Zendesk reminder app is available for free! However under the free plan, you are limited to 10 sms/month.For more information, please visit our website at https://integratecloud.com \n\nor any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-reminder-connector","raw_installation_instructions":"1.Log into your Zendesk account and navigate to Admin.\n\n2.Locate the Marketplace under Apps , and look for IntegrateCloud Zendesk App Reminder App then click Install.\n\n3.Navigate to any of the existing tickets.\n\n4.Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.\n\n5.Once the app is installed, open the app, in order to configure the timezone.\n\n6.A screen will be displayed where you need to enter your prefered timezone.\n\n7.Once you entered the desired configuration, click on the save button, in order to start using the app.\n\n8.Once Zendesk credentials are authenticated you will be presented with JIRA page where you will enter the JIRA user name, password and sub domain.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://906537.apps.zdusercontent.com/906537/assets/1751467075-ed6fdeefb7285066e37b23cb6f432196/logo-small.png","large_icon":"https://906537.apps.zdusercontent.com/906537/assets/1751467075-ed6fdeefb7285066e37b23cb6f432196/logo.png","screenshots":["https://906537.apps.zdusercontent.com/906537/assets/1751467075-ed6fdeefb7285066e37b23cb6f432196/screenshot-0.png","https://906537.apps.zdusercontent.com/906537/assets/1751467075-ed6fdeefb7285066e37b23cb6f432196/screenshot-1.png","https://906537.apps.zdusercontent.com/906537/assets/1751467075-ed6fdeefb7285066e37b23cb6f432196/screenshot-2.png"],"installation_count":115},{"id":908888,"name":"ZenViews","state":"published","version":"1.12","framework_version":"2.0","parameters":[{"id":2389530,"app_id":908888,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-16T16:14:40Z","updated_at":"2023-02-16T16:14:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3422,"entity_id":908888,"app_id":908888,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-16T16:14:41.000Z","updated_at":"2023-02-16T16:14:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-16T16:14:39Z","updated_at":"2026-08-12T23:52:17Z","terms_conditions_url":null,"app_organization":{"id":6679,"name":"ZenAppsFactory","email":"contact@zenappsfactory.com","website":"zenappsfactory.com","country_code":"IL","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2023-02-23T18:43:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-08-12T23:52:14Z","owner_id":269519,"author_name":"ZenAppsFactory","author_email":"contact@zenappsfactory.com","author_url":"https://www.zenappsfactory.com/","short_description":"Find any Zendesk view instantly.","long_description":"\u003ch1\u003eZenViews by ZenAppsFactory: Find any view, instantly\u003c/h1\u003e\n\n\u003cp\u003e\u003cem\u003eZenViews\u003c/em\u003e gives agents a faster way to access their Zendesk views.\u003c/p\u003e\n\n\u003cp\u003eWhether your account contains dozens of views, nested folders, or both, ZenViews lets you instantly find the view you\u0026#39;re looking for without scrolling through long lists.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSearch all of your shared and personal views from a single interface\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind any view instantly by name or browse views by group\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eZenViews\u003c/em\u003e is easy to install and use, making it a simple way to improve your daily workflow.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eBest of all, it\u0026#39;s completely free!\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eData Handling \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eZenViews accesses the Zendesk Views and Groups APIs only to display your views within the app. No Zendesk data is transmitted to external servers or stored by ZenAppsFactory. The app does not use cookies or collect personal information.\u003c/p\u003e\n\n\u003cp\u003eLearn more in our \u003ca href=\"https://www.zenappsfactory.com/privacy-policy#zenviews\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:contact@zenappsfactory.com\"\u003eContact us\u003c/a\u003e if you have any questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/vg5IBb1.gif\" alt=\"ZenViews by ZenAppsFactory\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eZenViews is 100% free. Install the app, refresh Zendesk, then click the V icon in the top-right corner to instantly search and access all your views.\u003c/p\u003e\n","raw_long_description":"# ZenViews by ZenAppsFactory: Find any view, instantly\n\n*ZenViews* gives agents a faster way to access their Zendesk views.\n\nWhether your account contains dozens of views, nested folders, or both, ZenViews lets you instantly find the view you're looking for without scrolling through long lists.\n\n## Features\n\n1. Search all of your shared and personal views from a single interface\n\n2. Find any view instantly by name or browse views by group\n\n*ZenViews* is easy to install and use, making it a simple way to improve your daily workflow.\n\n*Best of all, it's completely free!*\n\n## Data Handling \u0026 Privacy\n\nZenViews accesses the Zendesk Views and Groups APIs only to display your views within the app. No Zendesk data is transmitted to external servers or stored by ZenAppsFactory. The app does not use cookies or collect personal information.\n\nLearn more in our [Privacy Policy](https://www.zenappsfactory.com/privacy-policy#zenviews).\n\n[Contact us](mailto:contact@zenappsfactory.com) if you have any questions.\n\n![ZenViews by ZenAppsFactory](https://i.imgur.com/vg5IBb1.gif)","raw_installation_instructions":"ZenViews is 100% free. Install the app, refresh Zendesk, then click the V icon in the top-right corner to instantly search and access all your views.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://908888.apps.zdusercontent.com/908888/assets/1785351198-6592d7f5596cdc26012d5a2af79338f1/logo-small.png","large_icon":"https://908888.apps.zdusercontent.com/908888/assets/1785351198-6592d7f5596cdc26012d5a2af79338f1/logo.png","screenshots":["https://908888.apps.zdusercontent.com/908888/assets/1785351198-6592d7f5596cdc26012d5a2af79338f1/screenshot-0.png","https://908888.apps.zdusercontent.com/908888/assets/1785351198-6592d7f5596cdc26012d5a2af79338f1/screenshot-1.png","https://908888.apps.zdusercontent.com/908888/assets/1785351198-6592d7f5596cdc26012d5a2af79338f1/screenshot-2.png"],"installation_count":299},{"id":911349,"name":"Training Ticket","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2413501,"app_id":911349,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-17T20:18:35Z","updated_at":"2023-02-17T20:18:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2413499,"app_id":911349,"name":"settings","kind":"hidden","required":false,"position":1,"created_at":"2023-02-17T20:18:35Z","updated_at":"2023-02-17T20:18:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2413500,"app_id":911349,"name":"ttId","kind":"number","required":false,"position":2,"created_at":"2023-02-17T20:18:35Z","updated_at":"2023-02-17T20:18:35Z","default_value":"1","secure":false,"scopes":null,"options":null}],"plans":[{"id":3423,"entity_id":911349,"app_id":911349,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1M3OA7FEo5HSTIURiO2XAYuM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1M3NpSFEo5HSTIUR","cost_id":1095,"cost_type":"CostStripe","active":true,"created_at":"2023-02-17T20:18:37.000Z","updated_at":"2023-02-17T20:18:37.000Z","trial_days":21,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-02-17T20:18:34Z","updated_at":"2026-05-13T03:51:05Z","terms_conditions_url":"https://www.brighterhelp.com/terms-conditions","app_organization":{"id":5576,"name":"Brighter Help","email":"support@brighterhelp.com","website":"www.brighterhelp.com","country_code":"US","stripe_account_id":"acct_1M3NpSFEo5HSTIUR","state":"unpublished"},"locations":[3,2],"date_published":"2023-03-08T21:27:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-06-20T18:05:49Z","owner_id":269519,"author_name":"Brighter Help Support","author_email":"support@brighterhelp.com","author_url":"https://www.brighterhelp.com/","short_description":"Create practice tickets and courses for your agents to hone their skills.","long_description":"\u003cp\u003eTraining Tickets allows managers to create training, or \u0026#39;mock\u0026#39; tickets for their agents to practice and hone their support and operations skills. Managers can create a training ticket quickly from real tickets they encounter. Training Tickets can be organized into Courses and assigned in bulk--perfect for onboarding new agents, leveling up knowledge, training your team on new processes, or calibrating responses among large teams.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/5f29c9_4a5efc27a6b740f79010709cf2354a87%7Emv2.png/v1/fill/w_600,h_337,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_40_49%20AM.png\" alt=\"Create a Training Ticket screenshot\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eCreate a Training Ticket\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nCreating a Training Ticket aka a \u0026#39;blueprint\u0026#39; ticket (a template ticket that can be duplicated and assigned to agents as needed) is simple. Say you come across a customer ticket that is perfect for training purposes. You can quickly create a Training Ticket from the first message in the ticket from the App sidebar. If you\u0026#39;re already created at least one Course, you can quickly add this new Training Ticket to an existing Course.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/5f29c9_ee31790f03ba428f880678eb1601bf36%7Emv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_27_37%20AM.png\" alt=\"Create a Course Screenshot\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eCreate a Course\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nManagers can arrange Training (blueprint) Tickets as Courses. Adding or removing Training Tickets from Courses is simple and intuitive. Courses can be used for many different purposes: a series of advanced tickets for calibrating/retraining your seasoned team members; onboarding Courses organized by subject area or difficulty; training agents on new processes, macros, or custom ticket fields.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/5f29c9_61635254837d4c39894cac010a354337%7Emv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_46_06%20AM.png\" alt=\"Assign a Course Screenshot\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eAssign a Course\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAfter you\u0026#39;ve created some Training Tickets and a Course, you can navigate to the Assign function. From here, you can assign a Course (full of Training Tickets) to your agents. You can also pick and choose individual Training Tickets to assign to agents.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/5f29c9_ff55892b34d14357b096786a8a0f98d5%7Emv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_53_39%20AM.png\" alt=\"Review Results Screenshot\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eReview Results\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n The review page lets you check on the progress of agents with their assigned Training Tickets. Here, you can look at each individual agent\u0026#39;s progress (Agent View) through a Course, or you can use Course View to see how all agents have progressed through a Course.  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Training Tickets, click \u003cstrong\u003eInstall\u003c/strong\u003e from the Zendesk Marketplace and follow the prompts.\u003cbr\u003e\nOnce installed, be sure to use the \u003cstrong\u003ePreferences\u003c/strong\u003e page of the Training Tickets App to customize your experience.\u003cbr\u003e\u003cbr\u003e\n Please contact \u003cstrong\u003esupport@brighterhelp.com\u003c/strong\u003e with any questions.\u003c/p\u003e\n","raw_long_description":"Training Tickets allows managers to create training, or 'mock' tickets for their agents to practice and hone their support and operations skills. Managers can create a training ticket quickly from real tickets they encounter. Training Tickets can be organized into Courses and assigned in bulk--perfect for onboarding new agents, leveling up knowledge, training your team on new processes, or calibrating responses among large teams.  \n  \n![Create a Training Ticket screenshot](https://static.wixstatic.com/media/5f29c9_4a5efc27a6b740f79010709cf2354a87~mv2.png/v1/fill/w_600,h_337,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_40_49%20AM.png)  \n**Create a Training Ticket**  \nCreating a Training Ticket aka a 'blueprint' ticket (a template ticket that can be duplicated and assigned to agents as needed) is simple. Say you come across a customer ticket that is perfect for training purposes. You can quickly create a Training Ticket from the first message in the ticket from the App sidebar. If you're already created at least one Course, you can quickly add this new Training Ticket to an existing Course.  \n  \n![Create a Course Screenshot](https://static.wixstatic.com/media/5f29c9_ee31790f03ba428f880678eb1601bf36~mv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_27_37%20AM.png)  \n**Create a Course**  \nManagers can arrange Training (blueprint) Tickets as Courses. Adding or removing Training Tickets from Courses is simple and intuitive. Courses can be used for many different purposes: a series of advanced tickets for calibrating/retraining your seasoned team members; onboarding Courses organized by subject area or difficulty; training agents on new processes, macros, or custom ticket fields.  \n  \n![Assign a Course Screenshot](https://static.wixstatic.com/media/5f29c9_61635254837d4c39894cac010a354337~mv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_46_06%20AM.png)  \n**Assign a Course**  \nAfter you've created some Training Tickets and a Course, you can navigate to the Assign function. From here, you can assign a Course (full of Training Tickets) to your agents. You can also pick and choose individual Training Tickets to assign to agents.  \n  \n![Review Results Screenshot](https://static.wixstatic.com/media/5f29c9_ff55892b34d14357b096786a8a0f98d5~mv2.png/v1/fill/w_750,h_421,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Screenshot%202023-01-18%206_53_39%20AM.png)  \n**Review Results**  \n The review page lets you check on the progress of agents with their assigned Training Tickets. Here, you can look at each individual agent's progress (Agent View) through a Course, or you can use Course View to see how all agents have progressed through a Course.  \n","raw_installation_instructions":"To install Training Tickets, click **Install** from the Zendesk Marketplace and follow the prompts.\nOnce installed, be sure to use the **Preferences** page of the Training Tickets App to customize your experience.  \n Please contact **support@brighterhelp.com** with any questions.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://911349.apps.zdusercontent.com/911349/assets/1718906527-a2280a5fd39288507a99824180ab5564/logo-small.png","large_icon":"https://911349.apps.zdusercontent.com/911349/assets/1718906527-a2280a5fd39288507a99824180ab5564/logo.png","screenshots":["https://911349.apps.zdusercontent.com/911349/assets/1718906527-a2280a5fd39288507a99824180ab5564/screenshot-0.png","https://911349.apps.zdusercontent.com/911349/assets/1718906527-a2280a5fd39288507a99824180ab5564/screenshot-1.png","https://911349.apps.zdusercontent.com/911349/assets/1718906527-a2280a5fd39288507a99824180ab5564/screenshot-2.png"],"installation_count":2},{"id":911530,"name":"AI Agent Assist","state":"published","version":"2.0.4","framework_version":"2.0","parameters":[{"id":2413716,"app_id":911530,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-19T02:48:41Z","updated_at":"2023-02-19T02:48:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2413715,"app_id":911530,"name":"chatGptApiKey","kind":"text","required":true,"position":1,"created_at":"2023-02-19T02:48:41Z","updated_at":"2023-02-19T02:48:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2478598,"app_id":911530,"name":"showOnSidebar","kind":"checkbox","required":false,"position":2,"created_at":"2023-04-24T21:45:55Z","updated_at":"2023-07-06T21:45:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563614,"app_id":911530,"name":"prompt","kind":"hidden","required":false,"position":3,"created_at":"2023-07-06T21:45:06Z","updated_at":"2023-07-06T21:45:06Z","default_value":"{\"name\":\"Sample Prompt - List Solutions\",\"prompt\":\"List solutions to the question below:\\n{{QUESTION}}\"}","secure":false,"scopes":null,"options":null},{"id":2563615,"app_id":911530,"name":"speeddial","kind":"hidden","required":false,"position":4,"created_at":"2023-07-06T21:45:06Z","updated_at":"2023-07-06T21:45:06Z","default_value":"{\"name\":\"Act as Support Analysts and Rewrite a Response\",\"speeddial\":\"Act as Support Analysts. You will need to review and rewrite the following text using a professional tone: {{pro.replyEditor}}\"}","secure":false,"scopes":null,"options":null},{"id":2563616,"app_id":911530,"name":"chatGPTModelData","kind":"hidden","required":false,"position":5,"created_at":"2023-07-06T21:45:06Z","updated_at":"2024-07-23T17:34:35Z","default_value":"{\"name\":\"gpt-4o-mini\",\"maxtokens\":16384,\"mode\":\"chat\", \"origin\": \"preset\"}","secure":false,"scopes":null,"options":null}],"plans":[{"id":3425,"entity_id":911530,"app_id":911530,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-19T02:48:43.000Z","updated_at":"2023-02-19T02:48:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"5":1,"2":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-SC3WSGTK4V","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-19T02:48:40Z","updated_at":"2025-04-04T00:09:52Z","terms_conditions_url":null,"app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":null,"state":null},"locations":[10,3],"date_published":"2023-02-22T17:20:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2024-07-23T17:34:33Z","owner_id":269519,"author_name":"2app.pro","author_email":"support@2app.pro","author_url":"https://2app.pro","short_description":"Revolutionize customer support with ChatGPT integration on Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eImportant: The application uses the ChatGPT API to make requests. Therefore, you need to have an API key from OpenAI.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe are excited to introduce to you the latest innovation in customer service: the AI Agent Assist application. By combining Zendesk\u0026#39;s powerful customer support platform with the advanced technology of ChatGPT, now you can take your support to the next level.\u003c/p\u003e\n\n\u003cp\u003eWith the power of ChatGPT, your support teams can focus on what they do best: solving problems and assisting customers. ChatGPT can perform simple and routine tasks, such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAnswering factual questions:\u003c/strong\u003e ChatGPT can provide information about facts and publicly available content from the internet.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage task assistance\u003c/strong\u003e: It can help with text composition by providing suggestions for words, phrases, or additional paragraphs. Additionally, it can help correct grammatical and spelling errors.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTranslation\u003c/strong\u003e: ChatGPT can translate text from one language to another.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContent generation\u003c/strong\u003e: It can assist in creating content such as articles, contexts, scripts, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eText summarization\u003c/strong\u003e: ChatGPT can read a long text and provide a concise summary of the main ideas contained within it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnswering broad context questions\u003c/strong\u003e: The model can provide answers and information based on its training across a wide range of topics and general public knowledge.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUtilization of custom prompts\u003c/strong\u003e: ChatGPT in Zendesk offers the ability to create custom prompts, allowing your agents to have consistent and brand-aligned responses. With a library of predefined prompts, your agents will have access to ready and reliable answers for a wide variety of customer service scenarios. This ensures standardized and quality service, while enabling a faster and more accurate response.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePro Version\u003c/h2\u003e\n\n\u003cp\u003eDiscover a universe of possibilities with the Pro version of our free app! Unlock advanced features, unparalleled customization, and priority support, taking your experience to a whole new level. By opting for the Pro version, you not only enjoy exclusive benefits but also contribute to the continuous development and enhancement of the app. Don\u0026#39;t miss the opportunity to explore the extraordinary and take the next step in your digital journey!\u003cbr\u003e\nVisit the APP page on marketplace: \u003ca href=\"https://www.zendesk.com.br/marketplace/apps/support/967372/ai-agent-assist-pro/\"\u003ehttps://www.zendesk.com.br/marketplace/apps/support/967372/ai-agent-assist-pro/\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor questions, suggestions, and improvements, please contact us via email at \u003ca href=\"mailto:support@2app.pro\"\u003esupport@2app.pro\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eTerms of Use, Documentation, and Release Notes\u003c/h2\u003e\n\n\u003cp\u003eVisit the APP page on our website: \u003ca href=\"https://2app.pro/service/ai-agent-assistent-chatgpt-on-zendesk/\"\u003ehttps://2app.pro/service/ai-agent-assistent-chatgpt-on-zendesk/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eTo install the AI Agent Assist, please follow the below instructions.\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner of this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert your secret API key\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplay App on Ticket Side Bar. By checking this field, the application will be displayed in the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy!\u003c/p\u003e\n","raw_long_description":"**Important: The application uses the ChatGPT API to make requests. Therefore, you need to have an API key from OpenAI.**\n\nWe are excited to introduce to you the latest innovation in customer service: the AI Agent Assist application. By combining Zendesk's powerful customer support platform with the advanced technology of ChatGPT, now you can take your support to the next level.\n\nWith the power of ChatGPT, your support teams can focus on what they do best: solving problems and assisting customers. ChatGPT can perform simple and routine tasks, such as:\n\n- **Answering factual questions:** ChatGPT can provide information about facts and publicly available content from the internet.\n- **Language task assistance**: It can help with text composition by providing suggestions for words, phrases, or additional paragraphs. Additionally, it can help correct grammatical and spelling errors.\n- **Translation**: ChatGPT can translate text from one language to another.\n- **Content generation**: It can assist in creating content such as articles, contexts, scripts, and more.\n- **Text summarization**: ChatGPT can read a long text and provide a concise summary of the main ideas contained within it.\n- **Answering broad context questions**: The model can provide answers and information based on its training across a wide range of topics and general public knowledge.\n- **Utilization of custom prompts**: ChatGPT in Zendesk offers the ability to create custom prompts, allowing your agents to have consistent and brand-aligned responses. With a library of predefined prompts, your agents will have access to ready and reliable answers for a wide variety of customer service scenarios. This ensures standardized and quality service, while enabling a faster and more accurate response.\n\n## Pro Version\n\nDiscover a universe of possibilities with the Pro version of our free app! Unlock advanced features, unparalleled customization, and priority support, taking your experience to a whole new level. By opting for the Pro version, you not only enjoy exclusive benefits but also contribute to the continuous development and enhancement of the app. Don't miss the opportunity to explore the extraordinary and take the next step in your digital journey!\nVisit the APP page on marketplace: [https://www.zendesk.com.br/marketplace/apps/support/967372/ai-agent-assist-pro/](https://www.zendesk.com.br/marketplace/apps/support/967372/ai-agent-assist-pro/)\n\n## Support\n\nFor questions, suggestions, and improvements, please contact us via email at [support@2app.pro](mailto:support@2app.pro).\n\n## Terms of Use, Documentation, and Release Notes\n\nVisit the APP page on our website: [https://2app.pro/service/ai-agent-assistent-chatgpt-on-zendesk/](https://2app.pro/service/ai-agent-assistent-chatgpt-on-zendesk/)\n","raw_installation_instructions":"**If you have issues installing the app please contact us: support@2app.pro**\n\n### To install the AI Agent Assist, please follow the below instructions.\n\n1. 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You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2023-02-20T17:26:48.000Z","updated_at":"2023-02-20T17:26:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5347,"entity_id":911861,"app_id":911861,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RiroCEJGgThM6Pn3sJI1gzC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1571,"cost_type":"CostStripe","active":true,"created_at":"2025-10-13T16:56:45.000Z","updated_at":"2025-10-13T16:56:45.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-02-20T17:26:37Z","updated_at":"2026-06-27T19:53:56Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3],"date_published":"2025-10-13T17:01:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-27T19:53:52Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Link multiple tickets","long_description":"\u003cp\u003eCreate multiple child and grandchild tickets for a single parent ticket. Their ID, title and status information will be linked.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThe entered content will be used to create a new ticket or user in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk, either in [Tickets] or [User].\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace and select your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in the required fields and click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpecify the ticket field ID to store ticket information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose one or both of \u0026#39;Add requester to recipient list\u0026#39; and \u0026#39;Add current user to recipient list\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure other optional settings as needed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Create multiple child and grandchild tickets for a single parent ticket. 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Enter the title of this app.\n\n2. Specify the ticket field ID to store ticket information.\n\n3. Choose one or both of 'Add requester to recipient list' and 'Add current user to recipient list'.\n\n4. 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atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\u003c/p\u003e\n\n\u003cp\u003eEste aplicativo permitirá a interação com as reclamações registradas no sistema RDR do Banco Central do Brasil sem a necessidade de abrir a tela do sistema, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\u003c/p\u003e\n\n\u003cp\u003eCom este aplicativo você poderá:\u003c/p\u003e\n\n\u003cp\u003eCadastrar múltiplas empresas do RDR Bacen em uma única conta Zendesk;\u003c/p\u003e\n\n\u003cp\u003eIntegrar reclamações já existentes e represadas;\u003c/p\u003e\n\n\u003cp\u003eGerenciamento os tickets do RDR Bacen da mesma maneira que os tickets de outros canais;\u003c/p\u003e\n\n\u003cp\u003eEnviar mensagens privadas;\u003c/p\u003e\n\n\u003cp\u003eSolicitar Contestação;\u003c/p\u003e\n\n\u003cp\u003eCriar ticket de acompanhamento.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalação\u003c/h3\u003e\n\n\u003cp\u003eRequisitos necessários para instalação do aplicativo RDR Bacen:\u003c/p\u003e\n\n\u003cp\u003eUnidade, Dependência, Usuário e Senha (adquiridos junto ao SISBACEN);\u003c/p\u003e\n\n\u003cp\u003eCriar campos, formulários e gatilhos;\u003c/p\u003e\n\n\u003cp\u003eEntrar em contato com a Zxperience para liberação do acesso;\u003c/p\u003e\n\n\u003cp\u003eEnvie um e-mail para abarbosa@zxperience.com.\u003c/p\u003e\n","raw_long_description":"A Zxperience é uma consultoria que busca trazer soluções e plataformas, que aceleram a transformação digital dos canais de atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\n\n Este aplicativo permitirá a interação com as reclamações registradas no sistema RDR do Banco Central do Brasil sem a necessidade de abrir a tela do sistema, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\n\n Com este aplicativo você poderá:\n\n Cadastrar múltiplas empresas do RDR Bacen em uma única conta Zendesk;\n\n Integrar reclamações já existentes e represadas;\n\n Gerenciamento os tickets do RDR Bacen da mesma maneira que os tickets de outros canais;\n\n Enviar mensagens privadas;\n\n Solicitar Contestação;\n\n Criar ticket de acompanhamento.","raw_installation_instructions":"### Instalação\n\n Requisitos necessários para instalação do aplicativo RDR Bacen:\n\n Unidade, Dependência, Usuário e Senha (adquiridos junto ao SISBACEN);\n\n Criar campos, formulários e gatilhos;\n\n Entrar em contato com a Zxperience para liberação do acesso;\n\n Envie um e-mail para abarbosa@zxperience.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://912136.apps.zdusercontent.com/912136/assets/1677878632-94740554811d595a860724a76dd9e8b6/logo-small.png","large_icon":"https://912136.apps.zdusercontent.com/912136/assets/1677878632-94740554811d595a860724a76dd9e8b6/logo.png","screenshots":["https://912136.apps.zdusercontent.com/912136/assets/1677878632-94740554811d595a860724a76dd9e8b6/screenshot-0.png","https://912136.apps.zdusercontent.com/912136/assets/1677878632-94740554811d595a860724a76dd9e8b6/screenshot-1.png","https://912136.apps.zdusercontent.com/912136/assets/1677878632-94740554811d595a860724a76dd9e8b6/screenshot-2.png"],"installation_count":3},{"id":912163,"name":"Reclame Aqui by Zxperience","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2415068,"app_id":912163,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-21T17:49:11Z","updated_at":"2023-02-21T17:49:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3431,"entity_id":912163,"app_id":912163,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-21T17:49:12.000Z","updated_at":"2023-02-21T17:49:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-21T17:49:10Z","updated_at":"2025-04-04T00:09:52Z","terms_conditions_url":null,"app_organization":{"id":5686,"name":"Zxperience Brasil Tecnologia","email":"mmeyer@zxperience.com","website":"https://zxperience.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2023-03-09T22:42:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zxperience.com.br/solucoes/integracoes"},"location_names":[],"last_update_time":"2023-03-06T21:49:19Z","owner_id":269519,"author_name":"Zxperience","author_email":"suporte@zxperience.com","author_url":"https://www.zxperience.com.br","short_description":"Responda as reclamações do Reclame Aqui na tela do agente Zendesk.","long_description":"\u003cp\u003eA Zxperience é uma consultoria que busca trazer soluções e plataformas, que aceleram a transformação digital dos canais de atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\u003c/p\u003e\n\n\u003cp\u003eEste aplicativo permitirá a interação com as reclamações registradas no Reclame Aqui sem a necessidade de abrir a tela do sistema Hugme, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\u003c/p\u003e\n\n\u003cp\u003eCom este aplicativo você poderá:\u003c/p\u003e\n\n\u003cp\u003eCadastrar múltiplas empresas do RA em uma única conta Zendesk;\u003c/p\u003e\n\n\u003cp\u003eIntegrar reclamações já existentes e represadas;\u003c/p\u003e\n\n\u003cp\u003eGerenciar os tickets do RA da mesma maneira que os tickets de outros canais;\u003c/p\u003e\n\n\u003cp\u003eEnviar mensagens privadas;\u003c/p\u003e\n\n\u003cp\u003eSolicitar Moderação e Avaliação;\u003c/p\u003e\n\n\u003cp\u003eCriar ticket de acompanhamento.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalação\u003c/h3\u003e\n\n\u003cp\u003eRequisitos necessários para instalação do aplicativo Reclame Aqui:\u003c/p\u003e\n\n\u003cp\u003eUsuário e Token (adquiridos junto ao Reclame Aqui);\u003c/p\u003e\n\n\u003cp\u003eCriar campos, formulários e gatilhos;\u003c/p\u003e\n\n\u003cp\u003eEntrar em contato com a Zxperience para liberação do acesso;\u003c/p\u003e\n\n\u003cp\u003eEnvie um e-mail para abarbosa@zxperience.com.\u003c/p\u003e\n","raw_long_description":"A Zxperience é uma consultoria que busca trazer soluções e plataformas, que aceleram a transformação digital dos canais de atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\n\n Este aplicativo permitirá a interação com as reclamações registradas no Reclame Aqui sem a necessidade de abrir a tela do sistema Hugme, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\n\n Com este aplicativo você poderá:\n\n Cadastrar múltiplas empresas do RA em uma única conta Zendesk;\n\n Integrar reclamações já existentes e represadas;\n\n Gerenciar os tickets do RA da mesma maneira que os tickets de outros canais;\n\n Enviar mensagens privadas;\n\n Solicitar Moderação e Avaliação;\n\n Criar ticket de acompanhamento.","raw_installation_instructions":"### Instalação\n\n Requisitos necessários para instalação do aplicativo Reclame Aqui:\n\n Usuário e Token (adquiridos junto ao Reclame Aqui);\n\n Criar campos, formulários e gatilhos;\n\n Entrar em contato com a Zxperience para liberação do acesso;\n\n Envie um e-mail para abarbosa@zxperience.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://912163.apps.zdusercontent.com/912163/assets/1677878607-c6dab16f53c270bfa684050e54c46fc7/logo-small.png","large_icon":"https://912163.apps.zdusercontent.com/912163/assets/1677878607-c6dab16f53c270bfa684050e54c46fc7/logo.png","screenshots":["https://912163.apps.zdusercontent.com/912163/assets/1677878607-c6dab16f53c270bfa684050e54c46fc7/screenshot-0.png","https://912163.apps.zdusercontent.com/912163/assets/1677878607-c6dab16f53c270bfa684050e54c46fc7/screenshot-1.png","https://912163.apps.zdusercontent.com/912163/assets/1677878607-c6dab16f53c270bfa684050e54c46fc7/screenshot-2.png"],"installation_count":8},{"id":912168,"name":"Consumidor.gov by Zxperience","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2415073,"app_id":912168,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-21T18:06:57Z","updated_at":"2023-02-21T18:06:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3432,"entity_id":912168,"app_id":912168,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-21T18:06:58.000Z","updated_at":"2023-02-21T18:06:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-21T18:06:56Z","updated_at":"2025-04-04T00:09:52Z","terms_conditions_url":null,"app_organization":{"id":5686,"name":"Zxperience Brasil Tecnologia","email":"mmeyer@zxperience.com","website":"https://zxperience.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2023-03-09T22:44:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zxperience.com.br/solucoes/integracoes"},"location_names":[],"last_update_time":"2023-03-06T21:47:12Z","owner_id":269519,"author_name":"Zxperience","author_email":"suporte@zxperience.com","author_url":"https://zxperience.com.br","short_description":"Responda as reclamações do site Consumidor.gov na tela do agente Zendesk.","long_description":"\u003cp\u003eA Zxperience é uma consultoria que busca trazer soluções e plataformas, que aceleram a transformação digital dos canais de atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\u003c/p\u003e\n\n\u003cp\u003eEste aplicativo permitirá a interação com as reclamações registradas no site Consumidor.gov do Brasil sem a necessidade de logar no sistema, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\u003c/p\u003e\n\n\u003cp\u003eCom este aplicativo você poderá:\u003c/p\u003e\n\n\u003cp\u003eCadastrar múltiplas empresas do Consumidor.gov em uma única conta Zendesk;\u003c/p\u003e\n\n\u003cp\u003eIntegrar reclamações já existentes e represadas;\u003c/p\u003e\n\n\u003cp\u003eGerenciamento os tickets do Consumidor.gov da mesma maneira que os tickets de outros canais;\u003c/p\u003e\n\n\u003cp\u003eEnviar mensagens privadas;\u003c/p\u003e\n\n\u003cp\u003eSolicitar Contestação;\u003c/p\u003e\n\n\u003cp\u003eCriar ticket de acompanhamento.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalação\u003c/h3\u003e\n\n\u003cp\u003eRequisitos necessários para instalação do aplicativo Consumidor.gov: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCliente ID,  Código e Senha de autenticação (Cosumidor.gov) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCriar campos, formulários e gatilhos \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEntrar em contato com a Zxperience para liberação do acesso \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnvie um e-mail para abarbosa@zxperience.com.\u003c/p\u003e\n","raw_long_description":"A Zxperience é uma consultoria que busca trazer soluções e plataformas, que aceleram a transformação digital dos canais de atendimento e vendas tornando as empresas mais relevantes na consideração dos clientes.\n\n Este aplicativo permitirá a interação com as reclamações registradas no site Consumidor.gov do Brasil sem a necessidade de logar no sistema, as reclamações poderão ser respondidas diretamente na tela do agente Zendesk.\n\n Com este aplicativo você poderá:\n\n Cadastrar múltiplas empresas do Consumidor.gov em uma única conta Zendesk;\n\n Integrar reclamações já existentes e represadas;\n\n Gerenciamento os tickets do Consumidor.gov da mesma maneira que os tickets de outros canais;\n\n Enviar mensagens privadas;\n\n Solicitar Contestação;\n\n Criar ticket de acompanhamento.","raw_installation_instructions":"### Instalação\n\n Requisitos necessários para instalação do aplicativo Consumidor.gov: \n\n * Cliente ID,  Código e Senha de autenticação (Cosumidor.gov) \n\n * Criar campos, formulários e gatilhos \n\n * Entrar em contato com a Zxperience para liberação do acesso \n\n Envie um e-mail para abarbosa@zxperience.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://912168.apps.zdusercontent.com/912168/assets/1677878530-8714d221684088aafa1b2e0dadddd696/logo-small.png","large_icon":"https://912168.apps.zdusercontent.com/912168/assets/1677878530-8714d221684088aafa1b2e0dadddd696/logo.png","screenshots":["https://912168.apps.zdusercontent.com/912168/assets/1677878530-8714d221684088aafa1b2e0dadddd696/screenshot-0.png","https://912168.apps.zdusercontent.com/912168/assets/1677878530-8714d221684088aafa1b2e0dadddd696/screenshot-1.png","https://912168.apps.zdusercontent.com/912168/assets/1677878530-8714d221684088aafa1b2e0dadddd696/screenshot-2.png"],"installation_count":1},{"id":912645,"name":"BoloForms Approvals for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2417041,"app_id":912645,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-23T06:47:37Z","updated_at":"2023-02-23T06:47:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3439,"entity_id":912645,"app_id":912645,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-23T06:47:39.000Z","updated_at":"2023-02-23T06:47:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-23T06:47:36Z","updated_at":"2025-04-04T00:09:53Z","terms_conditions_url":null,"app_organization":{"id":5669,"name":"BoloForms","email":"support@boloforms.com","website":"https://www.boloforms.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-03-02T17:44:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.boloforms.com/form-approval/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-03-02T17:43:45Z","owner_id":269519,"author_name":"boloforms","author_email":"support@boloforms.com","author_url":"https://www.boloforms.com","short_description":"Make approval process easier inside Zendesk Support","long_description":"\u003cp\u003e1) Have a single approval workflow. Here, a manager can create a simple Google™ form for an approval process that they want. Now, they have to open Boloforms and turn the Google™ form into an approval workflow and share the link of Boloforms Approvals to their applicants.  The applicants can fill the form, the manager gets a request via email for every approval that comes through, they approve or reject the application and the recipients are further notified of the status of their application via an email. A detailed view of all the statuses of applications and their links are show in the Google™ sheet attached to their form. \u003c/p\u003e\n\n\u003cp\u003e2) Add multi-level workflow Convert a Google™ form into a multi level workflow using this system.\u003c/p\u003e\n\n\u003cp\u003e3) Email notifications Receive notifications when limits are reached. \u003c/p\u003e\n\n\u003cp\u003e4) Automate approval workflow like invoice with form approvals \u0026amp; convert Form to PDF via Boloforms Approvals.\u003c/p\u003e\n\n\u003cp\u003e5) Form Publisher \u0026amp; Approvals Flow - Boloforms is an all-in-one add-on that lets you automate approval workflow with any request (e.g. purchase request request) despite working from home amidst COVID-19. Plus, publish Forms to PDF / Google™ Docs \u0026amp; send to others. \u003c/p\u003e\n\n\u003cp\u003e6) Conditional Statements- Add conditional statement to automatically approve a particular form submission. \u003c/p\u003e\n\n\u003cp\u003e7) Multiple Approvers - Select more than one approvers, any one of the approvers can approve the request for it to be considered approved. \u003c/p\u003e\n\n\u003cp\u003e8) Send PDF- Send PDF notifications in the email to approvers, other stakeholders inside the organization. \u003c/p\u003e\n\n\u003cp\u003e9) Add collaborators to your account so that multiple stakeholders from the company can use your BoloForms Approvals Dashboard. \u003c/p\u003e\n\n\u003cp\u003e10) Custom Branding- Brand your BoloForms Approvals PDF and the emails being sent according to your organization logo and name. Simplify all the processes your organisation needs using Boloforms’ Approvals.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to https://approval-dashboard.boloforms.com/ and sign up for a free account. Once you have signed up, you will be able to create a form and convert it into an approval workflow. You will see forms created inside Zendesk Support\u003c/p\u003e\n","raw_long_description":"1) Have a single approval workflow. Here, a manager can create a simple Google™ form for an approval process that they want. Now, they have to open Boloforms and turn the Google™ form into an approval workflow and share the link of Boloforms Approvals to their applicants.  The applicants can fill the form, the manager gets a request via email for every approval that comes through, they approve or reject the application and the recipients are further notified of the status of their application via an email. A detailed view of all the statuses of applications and their links are show in the Google™ sheet attached to their form. \n\n2) Add multi-level workflow Convert a Google™ form into a multi level workflow using this system.\n\n3) Email notifications Receive notifications when limits are reached. \n\n4) Automate approval workflow like invoice with form approvals \u0026 convert Form to PDF via Boloforms Approvals.\n\n 5) Form Publisher \u0026 Approvals Flow - Boloforms is an all-in-one add-on that lets you automate approval workflow with any request (e.g. purchase request request) despite working from home amidst COVID-19. Plus, publish Forms to PDF / Google™ Docs \u0026 send to others. \n\n6) Conditional Statements- Add conditional statement to automatically approve a particular form submission. \n\n7) Multiple Approvers - Select more than one approvers, any one of the approvers can approve the request for it to be considered approved. \n\n8) Send PDF- Send PDF notifications in the email to approvers, other stakeholders inside the organization. \n\n9) Add collaborators to your account so that multiple stakeholders from the company can use your BoloForms Approvals Dashboard. \n\n10) Custom Branding- Brand your BoloForms Approvals PDF and the emails being sent according to your organization logo and name. Simplify all the processes your organisation needs using Boloforms’ Approvals.","raw_installation_instructions":"Go to https://approval-dashboard.boloforms.com/ and sign up for a free account. Once you have signed up, you will be able to create a form and convert it into an approval workflow. You will see forms created inside Zendesk Support","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://912645.apps.zdusercontent.com/912645/assets/1677741855-6e2b3e24d129d3329e342031698046fc/logo-small.png","large_icon":"https://912645.apps.zdusercontent.com/912645/assets/1677741855-6e2b3e24d129d3329e342031698046fc/logo.png","screenshots":["https://912645.apps.zdusercontent.com/912645/assets/1677741855-6e2b3e24d129d3329e342031698046fc/screenshot-0.png","https://912645.apps.zdusercontent.com/912645/assets/1677741855-6e2b3e24d129d3329e342031698046fc/screenshot-1.png","https://912645.apps.zdusercontent.com/912645/assets/1677741855-6e2b3e24d129d3329e342031698046fc/screenshot-2.png"],"installation_count":3},{"id":913132,"name":"Clone Parent Ticket Data","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2418552,"app_id":913132,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-02-24T18:31:09Z","updated_at":"2023-02-24T18:31:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3445,"entity_id":913132,"app_id":913132,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-02-24T18:31:11.000Z","updated_at":"2023-02-24T18:31:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-24T18:31:08Z","updated_at":"2025-04-04T00:09:53Z","terms_conditions_url":"https://support.integratecloud.com/","app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-02-27T22:15:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-03-06T22:12:35Z","owner_id":269519,"author_name":"Integrate Cloud","author_email":"support@integratecloud.com","author_url":"https://support.integratecloud.com/","short_description":"Clone current ticket and create a new ticket","long_description":"\u003cp\u003eIntegrateCloud creates an easy way to clone any opened ticket, and create a new ticket with the cloned data. The new ticket can be created as an incident  ticket by simply selecting the \u003cstrong\u003eIs Incident?\u003c/strong\u003e checkbox. All the custom fields and all the comments from the opened ticket can be copied to the new ticket by simply selecting \u003cstrong\u003eInclude Comments\u003c/strong\u003e and \u003cstrong\u003eInclude Custom Fields\u003c/strong\u003e checkboxes. For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-and-jira-integration\"\u003ehttps://support.integratecloud.com/zendesk-and-jira-integration\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your Zendesk account and navigate to \u003cstrong\u003eAdmin\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eMarketplace\u003c/strong\u003e under \u003cstrong\u003eApps\u003c/strong\u003e , and look for \u003cstrong\u003eClone Parent Ticket Data\u003c/strong\u003e App then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to any of the existing tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"IntegrateCloud creates an easy way to clone any opened ticket, and create a new ticket with the cloned data. The new ticket can be created as an incident  ticket by simply selecting the **Is Incident?** checkbox. All the custom fields and all the comments from the opened ticket can be copied to the new ticket by simply selecting **Include Comments** and **Include Custom Fields** checkboxes. For more information, please visit our website at \u003chttps://integratecloud.com\u003e\n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-and-jira-integration\u003e","raw_installation_instructions":"\n\n 1. Log into your Zendesk account and navigate to **Admin**.\n\n 2. Locate the **Marketplace** under **Apps** , and look for **Clone Parent Ticket Data** App then click **Install**.\n\n 3. Navigate to any of the existing tickets.\n\n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://913132.apps.zdusercontent.com/913132/assets/1677963680-250895a2e8393f1ad886474ae78a61a8/logo-small.png","large_icon":"https://913132.apps.zdusercontent.com/913132/assets/1677963680-250895a2e8393f1ad886474ae78a61a8/logo.png","screenshots":["https://913132.apps.zdusercontent.com/913132/assets/1677963680-250895a2e8393f1ad886474ae78a61a8/screenshot-0.png","https://913132.apps.zdusercontent.com/913132/assets/1677963680-250895a2e8393f1ad886474ae78a61a8/screenshot-1.png","https://913132.apps.zdusercontent.com/913132/assets/1677963680-250895a2e8393f1ad886474ae78a61a8/screenshot-2.png"],"installation_count":28},{"id":913140,"name":"Zendesk for Google Chat","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":4,"average":1,"count":{"1":4,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-02-24T19:15:09Z","updated_at":"2026-02-23T19:52:10Z","terms_conditions_url":null,"app_organization":{"id":4704,"name":"Google","email":"cpe-ti-jira-developer@google.com","website":"www.google.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-03-02T20:48:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2023-03-06T21:41:23Z","owner_id":269519,"author_name":"Google","author_email":"workspace-apps-feedback+zendesk-bot@googlegroups.com","author_url":"https://workspace.google.com/products/chat/","short_description":"Get updates and take action on your Zendesk tickets in Google Chat","long_description":"\u003cp\u003eZendesk for Google Chat allows you to get notified and take quick actions on Zendesk tickets right from Google Chat. By installing this app and connecting to your Zendesk account, you can do the following:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGet notifications about relevant Zendesk tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTake quick actions to update tickets, such as assigning the ticket or adding a comment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate new tickets without leaving Google Chat\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTry Zendesk for Google Chat today and simplify your customer service workflows!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Zendesk for Google Chat, please see the instructions here: \u003ca href=\"https://support.google.com/chat/answer/9632209\"\u003ehttps://support.google.com/chat/answer/9632209\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Zendesk for Google Chat allows you to get notified and take quick actions on Zendesk tickets right from Google Chat. By installing this app and connecting to your Zendesk account, you can do the following:  \n\n- Get notifications about relevant Zendesk tickets  \n- Take quick actions to update tickets, such as assigning the ticket or adding a comment  \n- Create new tickets without leaving Google Chat  \n\nTry Zendesk for Google Chat today and simplify your customer service workflows!","raw_installation_instructions":"To install Zendesk for Google Chat, please see the instructions here: [https://support.google.com/chat/answer/9632209](https://support.google.com/chat/answer/9632209)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://913140.apps.zdusercontent.com/913140/assets/1677874200-7b4bd7173ed3777d2b4fc0d27da08546/logo-small.png","large_icon":"https://913140.apps.zdusercontent.com/913140/assets/1677874200-7b4bd7173ed3777d2b4fc0d27da08546/logo.png","screenshots":["https://913140.apps.zdusercontent.com/913140/assets/1677874200-7b4bd7173ed3777d2b4fc0d27da08546/screenshot-0.png","https://913140.apps.zdusercontent.com/913140/assets/1677874200-7b4bd7173ed3777d2b4fc0d27da08546/screenshot-1.png","https://913140.apps.zdusercontent.com/913140/assets/1677874200-7b4bd7173ed3777d2b4fc0d27da08546/screenshot-2.png"],"installation_count":0},{"id":914359,"name":"babelConnect","state":"published","version":"2.8.0","framework_version":"2.0","parameters":[{"id":2421873,"app_id":914359,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-01T15:32:06Z","updated_at":"2023-03-01T15:32:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2421871,"app_id":914359,"name":"environment","kind":"url","required":true,"position":1,"created_at":"2023-03-01T15:32:06Z","updated_at":"2023-03-01T15:32:06Z","default_value":"https://apps.babelforce.com","secure":false,"scopes":null,"options":null},{"id":3233765,"app_id":914359,"name":"open babelconnect on incoming call","kind":"checkbox","required":false,"position":2,"created_at":"2025-05-14T17:30:12Z","updated_at":"2025-05-14T17:30:12Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3233766,"app_id":914359,"name":"show chat message button","kind":"checkbox","required":false,"position":3,"created_at":"2025-05-14T17:30:12Z","updated_at":"2025-05-14T17:30:12Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3233767,"app_id":914359,"name":"SMS Body Template","kind":"multiline","required":false,"position":4,"created_at":"2025-05-14T17:30:12Z","updated_at":"2025-05-14T17:30:12Z","default_value":"Hi, regarding your ticket {ticket_url}, ...","secure":false,"scopes":null,"options":null}],"plans":[{"id":3450,"entity_id":914359,"app_id":914359,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-01T15:32:08.000Z","updated_at":"2023-03-01T15:32:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-01T15:32:05Z","updated_at":"2025-05-14T17:30:12Z","terms_conditions_url":null,"app_organization":{"id":612,"name":"babelforce GmbH","email":"support@babelforce.com","website":"https://www.babelforce.com/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[1,7,3,5],"date_published":"2023-03-31T17:13:20Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background","ticket_sidebar","user_sidebar"],"last_update_time":"2025-05-14T17:30:08Z","owner_id":269519,"author_name":"babelforce GmbH","author_email":"support@babelforce.com","author_url":"https://www.babelforce.com/","short_description":"Powerful inbound and outbound telephony from within your Zendesk","long_description":"\u003cp\u003e\u003ca href=\"https://download.babelforce.com/media/4_Strategies_to_boost_your_zendesk.pdf\"\u003e\u003cstrong\u003eRead “4 Strategies to Boost Your Zendesk”\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.babelforce.com/integration-with-zendesk/\"\u003e\u003cstrong\u003eGet more info at babelforce.com\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat if you could automate 90% of customer service tasks?\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003e\u003cem\u003eAbout babelConnect\u003c/em\u003e\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003ebabelConnect provides powerful, integrated inbound and outbound telephony within the Zendesk interface.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCombine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks and you have… well, you have the solution to a lot of pressing problems. \u003c/p\u003e\n\n\u003cp\u003eYou’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomating the first 45 seconds of the average call\u003c/li\u003e\n\u003cli\u003eSaving €0.5 million per 150K calls per month\u003c/li\u003e\n\u003cli\u003eAchieving time to value of 4 months or less \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eHere’s the core functionality we add to your Zendesk: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAuto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call. \u003c/li\u003e\n\u003cli\u003eMatch callers to their Zendesk profiles automatically, or generate new profiles if they don’t exist.\u003c/li\u003e\n\u003cli\u003eDynamically update the attributes of new or existing conversations and messages. \u003c/li\u003e\n\u003cli\u003eLink conversations with end-users, and assign them to agents and Zendesk queues. \u003c/li\u003e\n\u003cli\u003eAuto-open the babelConnect phone widget for new inbound calls or outbound click-to-call.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app requires an active babelforce license.\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003e\u003cstrong\u003eIn babelforce:\u003c/strong\u003e\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eYou will need an active babelforce license to use this app. If you do not yet have a babelforce license, contact \u003ca href=\"mailto:support@babelforce.com\"\u003esupport@babelforce.com\u003c/a\u003e. If you do have an account, log in. \u003c/li\u003e\n\u003cli\u003eOnce you have access to your babelforce account, add the Zendesk integration within babelforce. Give the integration a name, then enter the subdomain of your Zendesk account, the username (email address) of the admin owner and add an API token that the admin gets from Zendesk.\u003c/li\u003e\n\u003cli\u003eThen just sync the agents from your Zendesk to babelforce by selecting the agents who will work on calls and SMS.\u003c/li\u003e\n\u003cli\u003eYou are ready to create IVR, call-flows, integration process flows and lots more.\n#### \u003cstrong\u003eIn Zendesk:\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eInstall the babelConnect app from the marketplace in Zendesk.\u003c/li\u003e\n\u003cli\u003eEach agent can request a password for the primary email address that they have in Zendesk, assuming you have sync’d that agent from Zendesk to babelforce as noted above.\u003c/li\u003e\n\u003cli\u003eEach agent now can make use of the babelforce services.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can find a complete overview of the installation process on our \u003ca href=\"https://help.babelforce.com/hc/en-us/articles/14614081407764-Installing-babelConnect-from-Zendesk-Marketplace\"\u003e\u003cstrong\u003ehelp center\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, just contact us at \u003ca href=\"mailto:support@babelforce.com\"\u003esupport@babelforce.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[**Read “4 Strategies to Boost Your Zendesk”**](https://download.babelforce.com/media/4_Strategies_to_boost_your_zendesk.pdf)\n\n[**Get more info at babelforce.com**](https://www.babelforce.com/integration-with-zendesk/)\n\n**What if you could automate 90% of customer service tasks?**\n## ***About babelConnect***\n**babelConnect provides powerful, integrated inbound and outbound telephony within the Zendesk interface.** \n\nCombine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks and you have… well, you have the solution to a lot of pressing problems. \n\nYou’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including:\n\n- Automating the first 45 seconds of the average call\n- Saving €0.5 million per 150K calls per month\n- Achieving time to value of 4 months or less \n\nHere’s the core functionality we add to your Zendesk: \n\n- Auto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call. \n- Match callers to their Zendesk profiles automatically, or generate new profiles if they don’t exist.\n- Dynamically update the attributes of new or existing conversations and messages. \n- Link conversations with end-users, and assign them to agents and Zendesk queues. \n- Auto-open the babelConnect phone widget for new inbound calls or outbound click-to-call.\n\nThis app requires an active babelforce license.","raw_installation_instructions":"#### **In babelforce:**\n1. You will need an active babelforce license to use this app. If you do not yet have a babelforce license, contact \u003csupport@babelforce.com\u003e. If you do have an account, log in. \n1. Once you have access to your babelforce account, add the Zendesk integration within babelforce. Give the integration a name, then enter the subdomain of your Zendesk account, the username (email address) of the admin owner and add an API token that the admin gets from Zendesk.\n1. Then just sync the agents from your Zendesk to babelforce by selecting the agents who will work on calls and SMS.\n1. You are ready to create IVR, call-flows, integration process flows and lots more.\n#### **In Zendesk:**\n1. Install the babelConnect app from the marketplace in Zendesk.\n1. Each agent can request a password for the primary email address that they have in Zendesk, assuming you have sync’d that agent from Zendesk to babelforce as noted above.\n1. Each agent now can make use of the babelforce services.\n\nYou can find a complete overview of the installation process on our [**help center**](https://help.babelforce.com/hc/en-us/articles/14614081407764-Installing-babelConnect-from-Zendesk-Marketplace). \n\nIf you have any questions, just contact us at [support@babelforce.com](mailto:support@babelforce.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://914359.apps.zdusercontent.com/914359/assets/1747136777-967b634e1ac1e048912f74bc7cb5c428/logo-small.png","large_icon":"https://914359.apps.zdusercontent.com/914359/assets/1747136777-967b634e1ac1e048912f74bc7cb5c428/logo.png","screenshots":["https://914359.apps.zdusercontent.com/914359/assets/1747136777-967b634e1ac1e048912f74bc7cb5c428/screenshot-0.png","https://914359.apps.zdusercontent.com/914359/assets/1747136777-967b634e1ac1e048912f74bc7cb5c428/screenshot-1.png","https://914359.apps.zdusercontent.com/914359/assets/1747136777-967b634e1ac1e048912f74bc7cb5c428/screenshot-2.png"],"installation_count":48},{"id":914469,"name":"Opinew Product Reviews","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2422340,"app_id":914469,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-02T01:32:53Z","updated_at":"2023-03-02T01:32:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3451,"entity_id":914469,"app_id":914469,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-02T01:32:55.000Z","updated_at":"2023-03-02T01:32:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-02T01:32:52Z","updated_at":"2025-04-04T00:09:54Z","terms_conditions_url":null,"app_organization":{"id":5709,"name":"Opinew","email":"tomasz@opinew.com","website":"www.opinew.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-03-07T18:04:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-03-07T17:40:29Z","owner_id":269519,"author_name":"Opinew","author_email":"support@opinew.com","author_url":"http://apps.shopify.com/photo-reviews?utm_source=app\u0026utm_medium=partner\u0026utm_campaign=zendesk","short_description":"Collect \u0026 Display Reviews on Shopify","long_description":"\u003cp\u003eThe all in one app to import, collect and display beautiful reviews. If you are selling via multiple channels and want to sync your reviews to Shopify, Opinew is the tool for you.\u003c/p\u003e\n\n\u003cp\u003eOpinew will help you import and sync reviews from Amazon, AliExpress, and eBay. It will also allow you to collect 2x more reviews on autopilot from existing Shopify customers via SMS \u0026amp; Email flows. We make sure you never miss a chance to collect reviews from your happy customers!\u003c/p\u003e\n\n\u003cp\u003eFinally, convert more visitors by displaying 8+ beautiful customizable widgets on your homepage, collection and product pages, and display rich snippets on Google \u0026amp; on your Facebook page to build trust on channels where customers are looking for you.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eImport reviews in minutes from Amazon, eBay, AliExpress. Automatic sync.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage and display reviews and Q\u0026amp;A on-site with 8 highly-customisable widgets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet more reviews with automated email \u0026amp; SMS review requests, and include coupons.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically show your best reviews to maximise conversions with Smart Reviews.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate reviews with Google Shopping, Klaviyo, Zendesk, Smile, LoyaltyLion.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eClick on install to connect Opinew with Zendesk, and whenever a ticket is created by Opinew, this app will let you reply to that review directly from Zendesk.\u003c/p\u003e\n","raw_long_description":"The all in one app to import, collect and display beautiful reviews. If you are selling via multiple channels and want to sync your reviews to Shopify, Opinew is the tool for you.\n\nOpinew will help you import and sync reviews from Amazon, AliExpress, and eBay. It will also allow you to collect 2x more reviews on autopilot from existing Shopify customers via SMS \u0026 Email flows. We make sure you never miss a chance to collect reviews from your happy customers!\n\nFinally, convert more visitors by displaying 8+ beautiful customizable widgets on your homepage, collection and product pages, and display rich snippets on Google \u0026 on your Facebook page to build trust on channels where customers are looking for you.\n\n* Import reviews in minutes from Amazon, eBay, AliExpress. Automatic sync.\n\n* Manage and display reviews and Q\u0026A on-site with 8 highly-customisable widgets.\n\n* Get more reviews with automated email \u0026 SMS review requests, and include coupons.\n\n* Automatically show your best reviews to maximise conversions with Smart Reviews.\n\n* Integrate reviews with Google Shopping, Klaviyo, Zendesk, Smile, LoyaltyLion.","raw_installation_instructions":"Click on install to connect Opinew with Zendesk, and whenever a ticket is created by Opinew, this app will let you reply to that review directly from Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://914469.apps.zdusercontent.com/914469/assets/1677875024-4ce4e29e4de9538bf93186adb38f8c5c/logo-small.png","large_icon":"https://914469.apps.zdusercontent.com/914469/assets/1677875024-4ce4e29e4de9538bf93186adb38f8c5c/logo.png","screenshots":["https://914469.apps.zdusercontent.com/914469/assets/1677875024-4ce4e29e4de9538bf93186adb38f8c5c/screenshot-0.png","https://914469.apps.zdusercontent.com/914469/assets/1677875024-4ce4e29e4de9538bf93186adb38f8c5c/screenshot-1.png","https://914469.apps.zdusercontent.com/914469/assets/1677875024-4ce4e29e4de9538bf93186adb38f8c5c/screenshot-2.png"],"installation_count":3},{"id":914747,"name":"Nametag","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2423171,"app_id":914747,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-02T19:06:00Z","updated_at":"2023-03-02T19:06:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2423169,"app_id":914747,"name":"envID","kind":"text","required":true,"position":1,"created_at":"2023-03-02T19:06:00Z","updated_at":"2023-03-02T19:06:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2423170,"app_id":914747,"name":"nametagApiKey","kind":"text","required":true,"position":2,"created_at":"2023-03-02T19:06:00Z","updated_at":"2023-03-02T19:06:00Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3454,"entity_id":914747,"app_id":914747,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-02T19:06:02.000Z","updated_at":"2023-03-02T19:06:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-02T19:05:59Z","updated_at":"2025-04-04T00:09:54Z","terms_conditions_url":null,"app_organization":{"id":5713,"name":"Nametag, Inc","email":"help@nametag.co","website":"getnametag.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-05-24T15:57:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nametag-2022.webflow.io/request"},"location_names":["ticket_sidebar"],"last_update_time":"2023-05-23T20:30:55Z","owner_id":269519,"author_name":"Nametag","author_email":"help@nametag.co","author_url":"https://www.getnametag.com","short_description":"Stop fraud, catch impersonators. ID anyone in one click.","long_description":"\u003cp\u003eNametag Copilot is an AI-powered fraud stopper. Use it to detect impersonators and ensure you’re chatting with the true account owner before granting account access, resolving account lockouts, or authorizing transactions.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend them an ID check with one click.\u003c/li\u003e\n\u003cli\u003eFind out whether they’re the real account owner in 30 seconds.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBehind the scenes, Nametag checks their ID in a secure scanning environment and does a quick face check to ensure the person holding the ID matches the one on it. We can verify age, phone number, email, and any other details you need in order to authenticate them. Want to equip your agents with Nametag Copilot? Email hello@nametag.co to schedule a demo and learn more.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eTo get started, visit https://console.nametag.co, enter your email address, and scan the QR code with your mobile phone. You authenticate to the Nametag console using Nametag itself, so you will go through the same ID verification flow as your users will.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you have logged into the Nametag console, click the \u003ccode\u003eConfigure\u003c/code\u003e link in the top right. Then click the \u003ccode\u003eRequest templates\u003c/code\u003e link in the menu on the left side. You\u0026#39;ll see a \u003ccode\u003eCustomer support request\u003c/code\u003e template ready for you. Click the 3 dots on the right side of that template to open up the actions menu, and then click \u003ccode\u003eEdit\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom here, you can configure the scopes and expiration time for your requests. Scopes are the specific data points that people are asked to provide during verification. Expiration time represents the amount of time that you will retain access to a user’s data after a request has been completed. Once you\u0026#39;re done making edits, click \u003ccode\u003eSave template\u003c/code\u003e in the top right to save your changes. Different types of requests may ask for different sets of scopes or use different expiration times, so you can create as many request templates as you need.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNext, you\u0026#39;ll need to create an API key. Click on the \u003ccode\u003eAPI keys\u003c/code\u003e menu item in the bottom left. Click \u003ccode\u003eCreate new API key\u003c/code\u003e in the top right. In the dialog that pops up, enter \u0026quot;Zendesk integration\u0026quot; into the name field. Make sure you copy the API key before dismissing the dialog and save it somewhere; you will not be able to see it again.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003ccode\u003eCustomization\u003c/code\u003e link in the left menu. Here you\u0026#39;ll find your Environment ID. You\u0026#39;ll need to store this value as well, which you\u0026#39;ll need in step 8.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you\u0026#39;re ready to set up the Zendesk app. If you haven\u0026#39;t already, install the app from the Zendesk marketplace by clicking the \u003ccode\u003eInstall\u003c/code\u003e button on this page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to the Zendesk admin center, and then expand the \u003ccode\u003eApps and Integrations\u003c/code\u003e item in the left side menu. Click \u003ccode\u003eZendesk support apps\u003c/code\u003e. You should see a tile for the Nametag app you just installed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Nametag tile to configure your installation. From here, fill out the \u003ccode\u003eenvID\u003c/code\u003e and \u003ccode\u003enametagApiKey\u003c/code\u003e fields with the values obtained from steps 4 and 5. Then click \u003ccode\u003eUpdate\u003c/code\u003e to save your changes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;re all set! Your agents should now be able to access the Nametag app in the apps sidebar for any ticket. If you need any help or have questions, you can reach us at help@nametag.co.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Nametag Copilot is an AI-powered fraud stopper. Use it to detect impersonators and ensure you’re chatting with the true account owner before granting account access, resolving account lockouts, or authorizing transactions.\n\n- Send them an ID check with one click.\n- Find out whether they’re the real account owner in 30 seconds.\n\nBehind the scenes, Nametag checks their ID in a secure scanning environment and does a quick face check to ensure the person holding the ID matches the one on it. We can verify age, phone number, email, and any other details you need in order to authenticate them. Want to equip your agents with Nametag Copilot? Email hello@nametag.co to schedule a demo and learn more.","raw_installation_instructions":"1. To get started, visit https://console.nametag.co, enter your email address, and scan the QR code with your mobile phone. You authenticate to the Nametag console using Nametag itself, so you will go through the same ID verification flow as your users will.\n\n2. Once you have logged into the Nametag console, click the `Configure` link in the top right. Then click the `Request templates` link in the menu on the left side. You'll see a `Customer support request` template ready for you. Click the 3 dots on the right side of that template to open up the actions menu, and then click `Edit`.\n\n3. From here, you can configure the scopes and expiration time for your requests. Scopes are the specific data points that people are asked to provide during verification. Expiration time represents the amount of time that you will retain access to a user’s data after a request has been completed. Once you're done making edits, click `Save template` in the top right to save your changes. Different types of requests may ask for different sets of scopes or use different expiration times, so you can create as many request templates as you need.\n\n4. Next, you'll need to create an API key. Click on the `API keys` menu item in the bottom left. Click `Create new API key` in the top right. In the dialog that pops up, enter \"Zendesk integration\" into the name field. Make sure you copy the API key before dismissing the dialog and save it somewhere; you will not be able to see it again.\n\n5. Click on the `Customization` link in the left menu. Here you'll find your Environment ID. You'll need to store this value as well, which you'll need in step 8.\n\n6. Now you're ready to set up the Zendesk app. If you haven't already, install the app from the Zendesk marketplace by clicking the `Install` button on this page.\n\n7. Navigate to the Zendesk admin center, and then expand the `Apps and Integrations` item in the left side menu. Click `Zendesk support apps`. You should see a tile for the Nametag app you just installed.\n\n8. Click the Nametag tile to configure your installation. From here, fill out the `envID` and `nametagApiKey` fields with the values obtained from steps 4 and 5. Then click `Update` to save your changes.\n\n9. You're all set! Your agents should now be able to access the Nametag app in the apps sidebar for any ticket. If you need any help or have questions, you can reach us at help@nametag.co.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://914747.apps.zdusercontent.com/914747/assets/1684852828-27eaad939fb014cd523ecc485d5af116/logo-small.png","large_icon":"https://914747.apps.zdusercontent.com/914747/assets/1684852828-27eaad939fb014cd523ecc485d5af116/logo.png","screenshots":["https://914747.apps.zdusercontent.com/914747/assets/1684852828-27eaad939fb014cd523ecc485d5af116/screenshot-0.png","https://914747.apps.zdusercontent.com/914747/assets/1684852828-27eaad939fb014cd523ecc485d5af116/screenshot-1.png","https://914747.apps.zdusercontent.com/914747/assets/1684852828-27eaad939fb014cd523ecc485d5af116/screenshot-2.png"],"installation_count":0},{"id":914985,"name":"B3Works CTI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2423685,"app_id":914985,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-03T06:33:37Z","updated_at":"2023-03-03T06:33:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3530918,"app_id":914985,"name":"cti_enabled","kind":"hidden","required":false,"position":1,"created_at":"2026-03-04T20:21:11Z","updated_at":"2026-03-04T20:21:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3455,"entity_id":914985,"app_id":914985,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-03T06:33:39.000Z","updated_at":"2023-03-03T06:33:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-03T06:33:36Z","updated_at":"2026-03-04T20:21:11Z","terms_conditions_url":null,"app_organization":{"id":5696,"name":"B3Works","email":"helpdesk@b3works.com","website":"https://www.b3networks.com","country_code":"SG","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2023-04-20T20:27:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://bit.ly/B3Works-Pricing-Zendesk"},"location_names":["top_bar","background"],"last_update_time":"2026-03-04T20:21:06Z","owner_id":269519,"author_name":"B3works","author_email":"support@b3networks.com","author_url":"https://b3networks.com","short_description":"Simplify the contact center by integrating CTI B3Works and Zendesk.","long_description":"\u003ch3\u003eAbout this app\u003c/h3\u003e\n\n\u003cp\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/p\u003e\n\n\u003cp\u003eB3Works is a softphone application based on Desktop, Mobile, and Web Browser applications that end users can use to carry out communication activities, such as making phone calls, and chatting.\u003c/p\u003e\n\n\u003ch3\u003eWhat This Integration Does\u003c/h3\u003e\n\n\u003cp\u003eB3Works CTI simplifies call management and provides Contact Center access to relevant information about callers. This information can enable your business to personalize the Customer Experience, increase efficiency and streamline Contact Center operations for customers and agents. B3Works CTI offers several features, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Management\u003c/strong\u003e: Generate tickets automatically when making outgoing calls, and renew tickets automatically after outgoing and incoming calls end.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Status\u003c/strong\u003e: Each Agent has a different situation, Agent can adjust the status (Available/Busy/Away/Offline).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Call Routing\u003c/strong\u003e: With this feature, you can use Ring All / Round Robin / Skill Based / Sticky Agent Routing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommunications Hub\u003c/strong\u003e: Monitor your call center data while an agent is on the call to make quick decisions and increase your operating efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupervisor Tools\u003c/strong\u003e: With dedicated tools, supervisors can access active call monitoring (call barges, call spies, whispers), and queue management, with detailed agent performance history.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy and Security\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses and stores the following data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk ticket data\u003c/strong\u003e: Used to display relevant customer information during calls and to automatically log call activities\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall logs and recordings\u003c/strong\u003e: Stored securely on B3Networks servers and linked to corresponding Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser information\u003c/strong\u003e: Agent names and settings to enable personalized CTI features\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAll data is encrypted in transit and at rest. We do not share your data with third parties. For complete details, please review our Privacy Policy at https://b3networks.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate an organizational account on the B3Works portal.\u003c/li\u003e\n\u003cli\u003eRegister users in organization accounts.\u003c/li\u003e\n\u003cli\u003ePurchase License as per user requirement.\u003c/li\u003e\n\u003cli\u003eManage Queue Management, Auto Attendant, and Programmable Flows as needed.\u003c/li\u003e\n\u003cli\u003eIntegrate organizational accounts with Zendesk accounts in the Provisioning portal.\u003c/li\u003e\n\u003cli\u003eOnce the user has account credentials and the integration is complete, the user can use B3Works CTI by: Click Install B3Works application and Login with registered account credentials.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eIf you need assistance, please contact our support team at support@b3networks.com\u003c/p\u003e\n","raw_long_description":"### About this app\n\nAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\n\nB3Works is a softphone application based on Desktop, Mobile, and Web Browser applications that end users can use to carry out communication activities, such as making phone calls, and chatting.\n\n### What This Integration Does\n\nB3Works CTI simplifies call management and provides Contact Center access to relevant information about callers. This information can enable your business to personalize the Customer Experience, increase efficiency and streamline Contact Center operations for customers and agents. B3Works CTI offers several features, including:\n\n* **Ticket Management**: Generate tickets automatically when making outgoing calls, and renew tickets automatically after outgoing and incoming calls end.\n* **Agent Status**: Each Agent has a different situation, Agent can adjust the status (Available/Busy/Away/Offline).\n* **Advanced Call Routing**: With this feature, you can use Ring All / Round Robin / Skill Based / Sticky Agent Routing.\n* **Communications Hub**: Monitor your call center data while an agent is on the call to make quick decisions and increase your operating efficiency.\n* **Supervisor Tools**: With dedicated tools, supervisors can access active call monitoring (call barges, call spies, whispers), and queue management, with detailed agent performance history.\n\n### Data Privacy and Security\n\nThis integration accesses and stores the following data:\n\n* **Zendesk ticket data**: Used to display relevant customer information during calls and to automatically log call activities\n* **Call logs and recordings**: Stored securely on B3Networks servers and linked to corresponding Zendesk tickets\n* **User information**: Agent names and settings to enable personalized CTI features\n\nAll data is encrypted in transit and at rest. We do not share your data with third parties. For complete details, please review our Privacy Policy at https://b3networks.com/privacy-policy","raw_installation_instructions":"### Installation Steps\n\n1. Create an organizational account on the B3Works portal.\n2. Register users in organization accounts.\n3. Purchase License as per user requirement.\n4. Manage Queue Management, Auto Attendant, and Programmable Flows as needed.\n5. Integrate organizational accounts with Zendesk accounts in the Provisioning portal.\n6. Once the user has account credentials and the integration is complete, the user can use B3Works CTI by: Click Install B3Works application and Login with registered account credentials.\n\n### Support\n\nIf you need assistance, please contact our support team at support@b3networks.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://914985.apps.zdusercontent.com/914985/assets/1772181462-a56c53c017f8f3a5c5b456b69c4eecda/logo-small.png","large_icon":"https://914985.apps.zdusercontent.com/914985/assets/1772181462-a56c53c017f8f3a5c5b456b69c4eecda/logo.png","screenshots":["https://914985.apps.zdusercontent.com/914985/assets/1772181462-a56c53c017f8f3a5c5b456b69c4eecda/screenshot-0.png","https://914985.apps.zdusercontent.com/914985/assets/1772181462-a56c53c017f8f3a5c5b456b69c4eecda/screenshot-1.png","https://914985.apps.zdusercontent.com/914985/assets/1772181462-a56c53c017f8f3a5c5b456b69c4eecda/screenshot-2.png"],"installation_count":2},{"id":915167,"name":"Merge Duplicate Tickets","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":2424265,"app_id":915167,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-03T18:40:27Z","updated_at":"2023-03-03T18:40:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3456,"entity_id":915167,"app_id":915167,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-03T18:40:29.000Z","updated_at":"2023-03-03T18:40:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":23,"average":5,"count":{"5":23,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-DR8GBDJ89W","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-03T18:40:27Z","updated_at":"2026-03-04T20:13:20Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-03-16T21:46:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/merge-duplicates-pricing"},"location_names":["nav_bar"],"last_update_time":"2026-03-04T20:13:17Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-merge-tickets?utm_medium=marketplace\u0026utm_source=merge_duplicate_tickets","short_description":"Merge tickets automatically using your own criteria.","long_description":"\u003cp\u003eManaging multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team\u0026#39;s productivity and your customer satisfaction. \u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s where \u003cstrong\u003eSwifteq\u003c/strong\u003e comes in. Our app lets you \u003cstrong\u003emerge tickets automatically\u003c/strong\u003e, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! \u003c/p\u003e\n\n\u003cp\u003eNo more hunting down related tickets or dealing with messy customer conversations. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=c7mdyv4I10k\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Duplicate+Tickets+-+merge+tickets+app+cover.jpg\" alt=\"Demo video of Merge Duplicate Tickets\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Simplify Your Support Process\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEffortless Ticket Merging\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Tickets+App+1.jpg\" alt=\"Screenshot of Merge Duplicate Tickets\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePreserve Ticket History\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWhen you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustomizable Merge Rules\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSet up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFilter Which Zendesk Tickets to Merge\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eConfigure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Duplicates+Tickets+2.jpg\" alt=\"Screenshot of Merge Tickets App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMerge Entire Backlog\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIf you need to merge multiple backlogs, our team can provide this as an add-on. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eIntuitive User Interface\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOur clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFull Zendesk Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOur merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. \u003c/p\u003e\n\n\u003ch2\u003eBenefits That Boost Your Team’s Performance\u003c/h2\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eSave Valuable Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFree up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eImprove Team Collaboration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGive your agents a clear picture of each customer issue so they can work together more effectively. \u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eDeliver Better Customer Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNo more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eIncrease Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eA more efficient workflow means your team can handle more tickets without feeling overwhelmed. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eFaster Response Times\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSave on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. \u003c/p\u003e\n\n\u003cp\u003e😌 \u003cstrong\u003eReduced Stress\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTake the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. \u003c/p\u003e\n\n\u003cp\u003e🧠 \u003cstrong\u003eSimplify Workflows\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEliminate confusion caused by duplicate tickets and create a more organized support system.   \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow Does the Merge Duplicate Tickets App Work?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe app uses a Zendesk trigger \u0026amp; webhook pair to get notified of new tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChecks if a new ticket is a duplicate according to your configured criteria.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically merges the ticket so your agents don\u0026#39;t have to.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can also merge and reduce your entire backlog of tickets as a once-off service.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed a custom setup?\u003c/strong\u003e You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMerge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \u003c/p\u003e\n\n\u003cp\u003eReady to Bring Your Zendesk Workflow to the Next Level? \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-merge-tickets\"\u003e\u003cstrong\u003eTry the Merge Duplicate Tickets App Today and Experience the Difference!\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Merge+tickets+app.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account, from the app or by signing up at \u003ca href=\"https://www.swifteq.com/zendesk-merge-tickets?utm_medium=marketplace\u0026utm_source=mergedup\"\u003ewww.swifteq.com/zendesk-merge-tickets\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the auto-merging criteria \u0026amp; filters\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWatch as the magic happens\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. \n\n  That's where **Swifteq** comes in. Our app lets you **merge tickets automatically**, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! \n\n No more hunting down related tickets or dealing with messy customer conversations. \n\n [![Demo video of Merge Duplicate Tickets](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Duplicate+Tickets+-+merge+tickets+app+cover.jpg)](https://www.youtube.com/watch?v=c7mdyv4I10k)\n\n## **Features That Simplify Your Support Process** \n\n\n✅ **Effortless Ticket Merging** \n\n Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. \n\n![Screenshot of Merge Duplicate Tickets](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Tickets+App+1.jpg)\n\n✅ **Preserve Ticket History** \n\n When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. \n\n✅ **Customizable Merge Rules** \n\n Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs \n\n✅ **Filter Which Zendesk Tickets to Merge** \n\n Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. \n\n![Screenshot of Merge Tickets App](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Merge+Duplicates+Tickets+2.jpg)\n\n✅ **Merge Entire Backlog** \n\n If you need to merge multiple backlogs, our team can provide this as an add-on. \n\n✅ **Intuitive User Interface** \n\n Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. \n\n✅ **Full Zendesk Integration** \n\n Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. \n\n\n## Benefits That Boost Your Team’s Performance \n\n\n 💡 **Save Valuable Time** \n\n Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. \n\n 📈 **Improve Team Collaboration** \n\n Give your agents a clear picture of each customer issue so they can work together more effectively. \n\n 💡 **Deliver Better Customer Experience** \n\n No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care.\n\n 📈 **Increase Productivity** \n\n A more efficient workflow means your team can handle more tickets without feeling overwhelmed. \n\n 🚀 **Faster Response Times** \n\n By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. \n\n 💰 **Cost Savings** \n\n Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. \n\n 😌 **Reduced Stress** \n\n Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. \n\n 🧠 **Simplify Workflows** \n\n Eliminate confusion caused by duplicate tickets and create a more organized support system.   \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **How Does the Merge Duplicate Tickets App Work?**\n\n- The app uses a Zendesk trigger \u0026 webhook pair to get notified of new tickets.\n\n- Checks if a new ticket is a duplicate according to your configured criteria.\n\n- Automatically merges the ticket so your agents don't have to.\n\n- You can also merge and reduce your entire backlog of tickets as a once-off service.\n\n**Need a custom setup?** You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase)\n\n**Support and Resources:**\n\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\n\n**Data Privacy:** Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \n\n Ready to Bring Your Zendesk Workflow to the Next Level? \n\n [**Try the Merge Duplicate Tickets App Today and Experience the Difference!**](https://www.swifteq.com/zendesk-merge-tickets)\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Merge+tickets+app.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu\n\n1. Create a new Swifteq account, from the app or by signing up at [www.swifteq.com/zendesk-merge-tickets](https://www.swifteq.com/zendesk-merge-tickets?utm_medium=marketplace\u0026utm_source=mergedup)\n\n1. Connect Swifteq to Zendesk Support\n\n1. Configure the auto-merging criteria \u0026 filters\n\n1. Watch as the magic happens","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://915167.apps.zdusercontent.com/915167/assets/1772178348-03c71e963136aa1e788367bdecf6ed7c/logo-small.png","large_icon":"https://915167.apps.zdusercontent.com/915167/assets/1772178348-03c71e963136aa1e788367bdecf6ed7c/logo.png","screenshots":["https://915167.apps.zdusercontent.com/915167/assets/1772178348-03c71e963136aa1e788367bdecf6ed7c/screenshot-0.png","https://915167.apps.zdusercontent.com/915167/assets/1772178348-03c71e963136aa1e788367bdecf6ed7c/screenshot-1.png","https://915167.apps.zdusercontent.com/915167/assets/1772178348-03c71e963136aa1e788367bdecf6ed7c/screenshot-2.png"],"installation_count":228},{"id":915389,"name":"Supervisor","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2424798,"app_id":915389,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-05T02:19:17Z","updated_at":"2023-03-05T02:19:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3458,"entity_id":915389,"app_id":915389,"amount":3900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Mi6vMIuFrQZUkgLiigOa5xY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1099,"cost_type":"CostStripe","active":true,"created_at":"2023-03-05T02:19:19.000Z","updated_at":"2023-03-05T02:19:19.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-03-05T02:19:17Z","updated_at":"2025-04-04T00:09:55Z","terms_conditions_url":null,"app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":"acct_1MYeLYIuFrQZUkgL","state":null},"locations":[2],"date_published":"2023-04-03T22:26:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2023-04-03T22:23:34Z","owner_id":269519,"author_name":"2app.pro","author_email":"contact@2app.pro","author_url":"https://2app.pro","short_description":"An easy way to add and remove agents from bulk or individual support groups","long_description":"\u003cp\u003eSupervisor is a powerful app for Zendesk that streamlines the process of managing support groups. With Supervisor, administrators can easily \u003cstrong\u003eadd or remove multiple agents from various support groups\u003c/strong\u003e, making it easy to organize and assign agents to different groups.\u003c/p\u003e\n\n\u003cp\u003eOne of the key benefits of Supervisor is its ability to help administrators quickly and easily reassign agents from one group to another. This feature is especially useful when dealing with a large volume of customer inquiries, as it allows administrators to quickly move agents to the areas where they are most needed, ensuring that inquiries are handled promptly and efficiently.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd or remove agents from support groups\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReassign agents from one group to another\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChange agents default groups\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eList with administrators, agents and light agents allowing you to easily consult their respective groups\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eStreamline support team management\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove efficiency and effectiveness of customer support\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuick and easy reassignment of agents to areas of need\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupervisor is a valuable tool for any Zendesk user looking to improve their support team management. Try it now to see the benefits for yourself!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eComing Soon\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDelegate to other roles (eg team leader, supervisor, coordinator or whatever) to the add and remove of agents in the support groups for which the role is responsible\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBulk import or export (agents, groups and membership)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTerms of use and other information are available on the app page: \u003ca href=\"https://2app.pro/supervisor-on-zendesk/\" title=\"App\"\u003ehttps://2app.pro/supervisor-on-zendesk/\u003c/a\u003e\u003c/h4\u003e\n\n\u003ch4\u003eQuestions and suggestions please contact support@2app.pro\u003c/h4\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eTo install the Supervisor, please follow the below instructions.\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner of this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRestrict the use of the app for Admin Role.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy!\u003c/p\u003e\n","raw_long_description":"Supervisor is a powerful app for Zendesk that streamlines the process of managing support groups. With Supervisor, administrators can easily **add or remove multiple agents from various support groups**, making it easy to organize and assign agents to different groups.\n\n\n\n\n\n\n\nOne of the key benefits of Supervisor is its ability to help administrators quickly and easily reassign agents from one group to another. This feature is especially useful when dealing with a large volume of customer inquiries, as it allows administrators to quickly move agents to the areas where they are most needed, ensuring that inquiries are handled promptly and efficiently.\n\n\n\n\n\n\n\n## Features\n\n- Add or remove agents from support groups\n\n- Reassign agents from one group to another\n\n- Change agents default groups\n\n- List with administrators, agents and light agents allowing you to easily consult their respective groups\n\n\n\n\n\n\n\n## Benefits\n\n- Streamline support team management\n\n- Improve efficiency and effectiveness of customer support\n\n- Quick and easy reassignment of agents to areas of need\n\n- Supervisor is a valuable tool for any Zendesk user looking to improve their support team management. Try it now to see the benefits for yourself!\n\n\n\n\n\n\n\n## Coming Soon\n\n- Delegate to other roles (eg team leader, supervisor, coordinator or whatever) to the add and remove of agents in the support groups for which the role is responsible\n\n- Bulk import or export (agents, groups and membership)\n\n\n\n\n\n\n\n#### Terms of use and other information are available on the app page: [https://2app.pro/supervisor-on-zendesk/](https://2app.pro/supervisor-on-zendesk/ 'App')\n\n#### Questions and suggestions please contact support@2app.pro","raw_installation_instructions":"**If you have issues installing the app please contact us: support@2app.pro**\n\n### To install the Supervisor, please follow the below instructions.\n\n1. Click Install in the top-right corner of this screen.\n\n2. Choose your Zendesk instance.\n\n3. Restrict the use of the app for Admin Role.\n\n5. Click Install.\n\nEnjoy!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://915389.apps.zdusercontent.com/915389/assets/1680222122-024c57687f7d3e41689ad206661b6e17/logo-small.png","large_icon":"https://915389.apps.zdusercontent.com/915389/assets/1680222122-024c57687f7d3e41689ad206661b6e17/logo.png","screenshots":["https://915389.apps.zdusercontent.com/915389/assets/1680222122-024c57687f7d3e41689ad206661b6e17/screenshot-0.png","https://915389.apps.zdusercontent.com/915389/assets/1680222122-024c57687f7d3e41689ad206661b6e17/screenshot-1.png","https://915389.apps.zdusercontent.com/915389/assets/1680222122-024c57687f7d3e41689ad206661b6e17/screenshot-2.png"],"installation_count":0},{"id":916500,"name":"LogMeIn Resolve","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":2428634,"app_id":916500,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-08T17:45:06Z","updated_at":"2023-03-08T17:45:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2428632,"app_id":916500,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2023-03-08T17:45:06Z","updated_at":"2023-03-08T17:45:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2428633,"app_id":916500,"name":"SessionInvite","kind":"text","required":false,"position":2,"created_at":"2023-03-08T17:45:06Z","updated_at":"2024-03-08T18:05:45Z","default_value":"Please join my remote session at: \u003ca href='%link%'\u003e%link%\u003ca\u003e\u003cbr/\u003eSupport key: %sessionid%\u003cbr/\u003e ","secure":false,"scopes":null,"options":null},{"id":2883033,"app_id":916500,"name":"AmplitudeKey","kind":"hidden","required":false,"position":3,"created_at":"2024-03-08T18:05:45Z","updated_at":"2024-03-08T18:05:45Z","default_value":"Up85rMucJAumu1doVq0Av42JwVgkvAEF","secure":false,"scopes":null,"options":null},{"id":2883034,"app_id":916500,"name":"AmplitudeUrl","kind":"hidden","required":false,"position":4,"created_at":"2024-03-08T18:05:45Z","updated_at":"2024-03-08T18:05:45Z","default_value":"https://api.segment.io/v1/track","secure":false,"scopes":null,"options":null}],"plans":[{"id":3463,"entity_id":916500,"app_id":916500,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-08T17:45:08.000Z","updated_at":"2023-03-08T17:45:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-08T17:45:02Z","updated_at":"2025-04-04T00:09:56Z","terms_conditions_url":null,"app_organization":{"id":5649,"name":"GoTo Technologies Germany GmbH","email":"gtre-integrations@goto.com","website":"https://www.goto.com/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-03-27T20:45:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.logmein.com/it-management/pricing/resolve"},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-18T21:55:23Z","owner_id":269519,"author_name":"gtre-integrations","author_email":"gtre-integrations@goto.com","author_url":"https://www.logmein.com/","short_description":"Start a remote support session right from a Zendesk ticket.","long_description":"\u003cp\u003eEver wondered how your agents could start a fast and secure remote support session directly from a Zendesk ticket? Look no further: LogMeIn Resolve is now available in Zendesk to do just that.\u003cbr\u003e\u003cbr\u003e\nDazzle your customers by how fast your agents can resolve their problems during an instant screen-sharing session. Use the LogMeIn Resolve App in Zendesk to start a one-click support session that makes all your customers happy. When the support session ends, notes and recordings are automatically pulled into the Zendesk ticket for record-keeping purposes. No need to use yet another system to manage remote support sessions. Mind-blowing, right?\u003cbr\u003e\u003cbr\u003e\nNot a LogMeIn Resolve customer yet? \u003ca href=\"https://www.logmein.com/products/resolve/trial\"\u003e\u003cstrong\u003eSign up for a free trial.\u003c/strong\u003e\u003c/a\u003e From a Zendesk ticket, your agents can initiate an instant online support session with a single click to access and control a customer\u0026#39;s PC, Mac, Android, or iOS device.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProvide Integrated Remote Support\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRaise Productivity and Revenue\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eLogMeIn Resolve for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue. Way to make a good ticketing system great.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove Customer Satisfaction\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eA quick glimpse into your customer\u0026#39;s issue during a remote support session makes your agents superheroes. Tackling issues quickly increases first-contact resolution rates and enhances customer satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Agents must have a valid LogMeIn Resolve account to use this App as well as a locally running desktop PC or Mac LogMeIn Resolve application.\u003c/p\u003e\n\n\u003cp\u003eThe App allows you to easily initiate and manage LogMeIn Resolve remote support sessions from a Zendesk ticket. Here\u0026#39;s how your agents can use this app in Zendesk:\u003cbr\u003e\u003cbr\u003e\n1. Install this App from the Zendesk App Marketplace (as a Zendesk Administrator).\u003cbr\u003e\u003cbr\u003e\n2. \u003cstrong\u003eImportant\u003c/strong\u003e: You need to set the field \u0026#39;Enter your subdomain:\u0026#39; with the value\u003cbr\u003e\u003cbr\u003e\n   * \u0026#39;2\u0026#39; - when not using MFA  (2 without quotes)\u003cbr\u003e\u003cbr\u003e\n   * \u0026#39;3\u0026#39; - when using MFA  (3 without quotes)  \u003c/p\u003e\n\n\u003cp\u003eYou can look up your MFA setting under LogMeIn Resolve \u0026gt; Admin Center \u0026gt; Capabilities \u0026gt; Remote support \u0026gt; Multi-factor authentication.\u003cbr\u003e\u003cbr\u003e\n   Then authorize/reauthorize with LogMeIn Resolve (Zendesk \u0026gt; Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps).\u003cbr\u003e\u003cbr\u003e\n   In case of authentication problems, please delete all \u0026#39;logmeininc\u0026#39; and \u0026#39;gotoresolve\u0026#39; browser cookies and Reauthorize.\u003cbr\u003e\u003cbr\u003e\n3. Agents must sign in to LogMeIn Resolve (Single Sign On is available).\u003cbr\u003e\u003cbr\u003e\n4. Agents can start using the App.  \u003c/p\u003e\n\n\u003cp\u003eThe App install process only requires you to confirm the title of the App. With the Zendesk access management options, you can restrict certain roles. To start a remote support session in the App as an agent, do the following:\u003cbr\u003e\u003cbr\u003e\n1. From an existing Zendesk ticket, select \u003cstrong\u003eStart a session\u003c/strong\u003e to initiate your LogMeIn Resolve application.\u003cbr\u003e\u003cbr\u003e\n   Once ready, the App will display the unique \u003cstrong\u003eGenerated Session ID\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e\n1. Click \u003cstrong\u003eShare invite ticket\u003c/strong\u003e to send the support session link to the customer.\u003cbr\u003e\u003cbr\u003e\n2. Click \u003cstrong\u003eJoin my session\u003c/strong\u003e to enter the support session as an agent.  \u003c/p\u003e\n\n\u003cp\u003eWhen the Session is underway, the App will indicate \u003cstrong\u003eIn Session\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e\n1. Once you close the support session, key details of the session are copied to the ticket.\u003cbr\u003e\u003cbr\u003e\n2. You should save the ticket to ensure session details are retained.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e When you sign in for the first time use, or when updates are available, clicking \u003cstrong\u003eStart Session\u003c/strong\u003e will manage the appropriate downloads for both the agent and the invited party. Different browsers will have slightly different methods to enable pops-up\u0026#39;s for companyname.zendesk.com to launch the LogMeIn Resolve session.\u003c/p\u003e\n","raw_long_description":"Ever wondered how your agents could start a fast and secure remote support session directly from a Zendesk ticket? Look no further: LogMeIn Resolve is now available in Zendesk to do just that.  \nDazzle your customers by how fast your agents can resolve their problems during an instant screen-sharing session. Use the LogMeIn Resolve App in Zendesk to start a one-click support session that makes all your customers happy. When the support session ends, notes and recordings are automatically pulled into the Zendesk ticket for record-keeping purposes. No need to use yet another system to manage remote support sessions. Mind-blowing, right?  \nNot a LogMeIn Resolve customer yet? [**Sign up for a free trial.**](https://www.logmein.com/products/resolve/trial) From a Zendesk ticket, your agents can initiate an instant online support session with a single click to access and control a customer's PC, Mac, Android, or iOS device.  \n\n**Provide Integrated Remote Support**  \n\n**Raise Productivity and Revenue**  \n\nLogMeIn Resolve for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue. Way to make a good ticketing system great.  \n\n**Improve Customer Satisfaction**  \n\nA quick glimpse into your customer's issue during a remote support session makes your agents superheroes. Tackling issues quickly increases first-contact resolution rates and enhances customer satisfaction.","raw_installation_instructions":"**Note:** Agents must have a valid LogMeIn Resolve account to use this App as well as a locally running desktop PC or Mac LogMeIn Resolve application.\n  \nThe App allows you to easily initiate and manage LogMeIn Resolve remote support sessions from a Zendesk ticket. Here's how your agents can use this app in Zendesk:  \n1. Install this App from the Zendesk App Marketplace (as a Zendesk Administrator).  \n2. **Important**: You need to set the field 'Enter your subdomain:' with the value  \n   * '2' - when not using MFA  (2 without quotes)  \n   * '3' - when using MFA  (3 without quotes)  \n\n   You can look up your MFA setting under LogMeIn Resolve \u003e Admin Center \u003e Capabilities \u003e Remote support \u003e Multi-factor authentication.  \n   Then authorize/reauthorize with LogMeIn Resolve (Zendesk \u003e Admin Center \u003e Apps and integrations \u003e Zendesk Support apps).  \n   In case of authentication problems, please delete all 'logmeininc' and 'gotoresolve' browser cookies and Reauthorize.  \n3. Agents must sign in to LogMeIn Resolve (Single Sign On is available).  \n4. Agents can start using the App.  \n\nThe App install process only requires you to confirm the title of the App. With the Zendesk access management options, you can restrict certain roles. To start a remote support session in the App as an agent, do the following:  \n1. From an existing Zendesk ticket, select **Start a session** to initiate your LogMeIn Resolve application.  \n   Once ready, the App will display the unique **Generated Session ID**.  \n1. Click **Share invite ticket** to send the support session link to the customer.  \n2. Click **Join my session** to enter the support session as an agent.  \n\nWhen the Session is underway, the App will indicate **In Session**.  \n1. Once you close the support session, key details of the session are copied to the ticket.  \n2. You should save the ticket to ensure session details are retained.  \n\n**Note:** When you sign in for the first time use, or when updates are available, clicking **Start Session** will manage the appropriate downloads for both the agent and the invited party. 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But if your agents do a lot of work \u003cem\u003eoutside\u003c/em\u003e of Zendesk, the tickets they\u0026#39;re viewing will be sent to another agent automatically.\u003cbr\u003e\nFor companies and teams with sophisticated workflows this can lead to tickets being sent to multiple agents at a time.\u003c/p\u003e\n\n\u003cp\u003eThis app solves that problem by assigning the ticket directly to the agent on view. No more duplication of effort!\u003cbr\u003e\nSimply set which Ticket Groups should be auto-assigned and the app will do the rest. As soon as an agent in that group(s) views a ticket from that group(s), it will assign to them.\u003c/p\u003e\n\n\u003cp\u003eThis unobtrusive application will sit in the ticket sidebar and display the result of its \u0026quot;decision\u0026quot; (to assign, or not and why). Please review the installation instructions for a list of available configuration options.\u003c/p\u003e\n\n\u003cp\u003eIf you like this app, but it is missing a feature critical to your workflow: \u003ca href=\"https://support.3sigmatechnologies.com/hc/en-us/requests/new?ticket_form_id=13806449792525\"\u003eLet us know!\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: You need administrator permissions in Zendesk to set up the app.\u003cbr\u003e\n * Click the Install button above on this page.\u003cbr\u003e\n * Set up the app configuration according to your needs (see below for configurable parameters).\u003cbr\u003e\n * That\u0026#39;s it! You\u0026#39;re ready to start saving clicks.\u003c/p\u003e\n\n\u003ch2\u003eConfiguration Options\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-Assign Groups\u003c/strong\u003e: Comma-separated list of group names and/or ids that will auto-assign a ticket when viewed by an agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-Assign all groups\u003c/strong\u003e: If true, the app will run on all tickets. Use the below role/group restrictions to control which users are effected. (This setting will prevent \u0026#39;Match all user groups\u0026#39; from working properly and will ignore the setting above.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMatch all user groups\u003c/strong\u003e: If true, tickets will only auto-assign if all of the user\u0026#39;s groups are in Auto-Assign Groups above. (Useful to avoid assigning tickets to non-agent users such as QA or Training.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMatch user groups exactly\u003c/strong\u003e: If true, tickets will only auto-assign if the ticket group matches the user\u0026#39;s one and only group. (This is helpful if you\u0026#39;re installing the app for one user group.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTags\u003c/strong\u003e: Set this to a non-blank value to apply tags to each ticket when auto-assigned. Enter multiple tags as comma separated list.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n","raw_long_description":"Zendesk's Guided Mode is a fantastic means of delivering work to agents. But if your agents do a lot of work *outside* of Zendesk, the tickets they're viewing will be sent to another agent automatically.\nFor companies and teams with sophisticated workflows this can lead to tickets being sent to multiple agents at a time.\n\nThis app solves that problem by assigning the ticket directly to the agent on view. No more duplication of effort!\nSimply set which Ticket Groups should be auto-assigned and the app will do the rest. As soon as an agent in that group(s) views a ticket from that group(s), it will assign to them.\n\nThis unobtrusive application will sit in the ticket sidebar and display the result of its \"decision\" (to assign, or not and why). Please review the installation instructions for a list of available configuration options.\n\nIf you like this app, but it is missing a feature critical to your workflow: [Let us know!](https://support.3sigmatechnologies.com/hc/en-us/requests/new?ticket_form_id=13806449792525)","raw_installation_instructions":"**Note**: You need administrator permissions in Zendesk to set up the app.\n * Click the Install button above on this page.\n * Set up the app configuration according to your needs (see below for configurable parameters).\n * That's it! You're ready to start saving clicks.\n\n## Configuration Options\n\n\n* **Auto-Assign Groups**: Comma-separated list of group names and/or ids that will auto-assign a ticket when viewed by an agent.\n\n* **Auto-Assign all groups**: If true, the app will run on all tickets. Use the below role/group restrictions to control which users are effected. (This setting will prevent 'Match all user groups' from working properly and will ignore the setting above.)\n\n* **Match all user groups**: If true, tickets will only auto-assign if all of the user's groups are in Auto-Assign Groups above. (Useful to avoid assigning tickets to non-agent users such as QA or Training.)\n\n* **Match user groups exactly**: If true, tickets will only auto-assign if the ticket group matches the user's one and only group. (This is helpful if you're installing the app for one user group.)\n\n* **Tags**: Set this to a non-blank value to apply tags to each ticket when auto-assigned. Enter multiple tags as comma separated list.\n\n---------------------------------------","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://916557.apps.zdusercontent.com/916557/assets/1679505189-26b90f439e944f455850e8edb8e8698b/logo-small.png","large_icon":"https://916557.apps.zdusercontent.com/916557/assets/1679505189-26b90f439e944f455850e8edb8e8698b/logo.png","screenshots":["https://916557.apps.zdusercontent.com/916557/assets/1679505189-26b90f439e944f455850e8edb8e8698b/screenshot-0.png","https://916557.apps.zdusercontent.com/916557/assets/1679505189-26b90f439e944f455850e8edb8e8698b/screenshot-1.png","https://916557.apps.zdusercontent.com/916557/assets/1679505189-26b90f439e944f455850e8edb8e8698b/screenshot-2.png"],"installation_count":0},{"id":917813,"name":"WhatsApp Broadcast by Chat Inc","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":2433648,"app_id":917813,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-13T07:54:10Z","updated_at":"2023-03-13T07:54:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2433644,"app_id":917813,"name":"email","kind":"text","required":true,"position":1,"created_at":"2023-03-13T07:54:09Z","updated_at":"2023-03-13T07:54:09Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2433647,"app_id":917813,"name":"job_title","kind":"text","required":false,"position":2,"created_at":"2023-03-13T07:54:10Z","updated_at":"2023-10-23T16:43:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2433645,"app_id":917813,"name":"token","kind":"text","required":true,"position":3,"created_at":"2023-03-13T07:54:09Z","updated_at":"2023-10-23T16:43:11Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3466,"entity_id":917813,"app_id":917813,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-13T07:54:12.000Z","updated_at":"2023-03-13T07:54:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":3,"4":1,"1":2,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-7Y9KHDRGKF","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-13T07:54:08Z","updated_at":"2025-04-04T00:09:57Z","terms_conditions_url":null,"app_organization":{"id":4591,"name":"Chat Inc","email":"support@chatinc.com","website":"www.chatinc.com","country_code":"ZA","stripe_account_id":null,"state":"published"},"locations":[2,5,3,1,4],"date_published":"2023-04-05T18:27:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://grow.chatinc.com/proactive-pricelist"},"location_names":["nav_bar","user_sidebar","ticket_sidebar","top_bar","new_ticket_sidebar"],"last_update_time":"2023-10-23T16:43:10Z","owner_id":269519,"author_name":"Chat Inc","author_email":"zendesk@chatinc.com","author_url":"https://www.chatinc.com","short_description":"Send and track single or bulk WhatsApp notifications (via tags)","long_description":"\u003ch2\u003eChat Inc - Proactive WhatsApp Push Messaging\u003c/h2\u003e\n\n\u003cp\u003eChat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace!  \u003c/p\u003e\n\n\u003cp\u003eAvailable for one-to-one WhatsApp conversations and blast WhatsApp push messaging.\u003c/p\u003e\n\n\u003ch3\u003eOne-to-One add-on for Zendesk can help you \u0026amp; your team to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily re-open WhatsApp tickets that have closed due to the 24 hour window\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLet’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSend WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAllows agents to see a preview of the WhatsApp template they want to send\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView sent template message(s) in the agent conversation thread with the customer\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically create tickets when users reply to WhatsApp template messages sent by agents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupport for multiple language Template Messages\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e** Note: ** \u003c/p\u003e\n\n\u003cp\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/screenshot-0.png\" alt=\"Start a WhatsApp conversation with a new contact\"\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/screenshot-1.png\" alt=\"Reopen the Whatsapp 24-hr window with an existing contact\"\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/screenshot-2.png\" alt=\"View your Whatsapp conversation in the customer ticket\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eHow does this help me?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen updating a customer on a support issue via WhatsApp a few days later\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWhen opening a new ticket for a customer by sending them a WhatsApp\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you want to see sent WhatsApp messages in the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you want to send WhatsApp templates easily from within the agent workspace\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBlast add-on for Zendesk can help you to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eProactively send out mass WhatsApp templates to tagged contacts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSend WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically create tickets when users reply to WhatsApp template messages sent by agents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupport for multiple language Template Messages\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/screenshot-3.jpg\" alt=\"Broadcast bulk WhatsApp Campaigns directly to your Zendesk contacts.\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eHow does this help me?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen you want to send the same template to multiple contacts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWhen you want to open new tickets for multiple customers by sending them a WhatsApp\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you want to send mass WhatsApp templates easily from within the agent workspace \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTrack your messages:\u003c/h3\u003e\n\n\u003cp\u003eView and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/Tracking.gif\" alt=\"View proactive message tracking information\"\u003e \u003c/p\u003e\n\n\u003ch3\u003eSee how Chat Inc Proactive works \u003ca href=\"https://www.youtube.com/playlist?list=PLI5gwarUD_TibmtGsT45mrsrBI4Od8V-D\"\u003ehere\u003c/a\u003e\u003c/h3\u003e\n\n\u003ch3\u003eWhat do you need to use this tool?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdmin access to Zendesk Support\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdmin access to Sunshine Conversations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eZendesk Chat Messaging enabled\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eZendesk Chat enabled\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWho is Chat Inc?\u003c/h3\u003e\n\n\u003cp\u003eChat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.  \u003c/p\u003e\n\n\u003cp\u003eFor pricing and demos, contact sales@chatinc.com\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet Started in 10 minutes to Start sending Proactive WhatsApp Messages from the agent workspace.\u003c/h2\u003e\n\n\u003ch3\u003eWhat you need:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAdmin access to your Zendesk Account  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA WhatsApp channel linked to your Zendesk account. You can check and add one here:  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdmin Center \u0026gt; Channels \u0026gt; Messaging \u0026gt; Add Channel \u0026gt; WhatsApp\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA \u003cstrong\u003eSunshine Conversations\u003c/strong\u003e account. Sunshine Conversations is included in the Zendesk Suite Professional plans or above. See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5514406080538-About-Sunshine-Conversations-in-Zendesk-Suite\"\u003ehere\u003c/a\u003e for more info on how to activate. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to Install:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick on the Install Button  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the information on the installation page  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnsure that the email used is an email for a user with the Zendesk role “\u003cstrong\u003eadmin\u003c/strong\u003e”, and that the API token is valid. Your Sunshine Conversation API details will be automatically added, so you don’t need to change anything.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/app-setup.png\" alt=\"app-setting\"\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eChat Inc Proactive will appear in the App Sidebar for you to complete your set-up  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the following steps:  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSelect the channel you’d like to use and fill in the corresponding Sunshine Conversations Namespace details for that channel:  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/zendesk_app/SignUp.gif\" alt=\"channel-setting\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eOnce you’ve successfully saved your channel details, you should have a default channel set and you can optionally select a default language. Your agents will now be able to use the ChatInc Sidebar for sending messages.  \u003c/p\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eWatch the video on how to install Chat Inc Proactive \u003ca href=\"https://app.arcade.software/share/Ov859tsJ5bVkQCLbBGzl\"\u003ehere\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eNot sure what your Sunshine Conversations Namespace is? Please reach out to conversations-support@zendesk.com\u003c/p\u003e\n","raw_long_description":"##Chat Inc - Proactive WhatsApp Push Messaging  \n  \nChat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace!  \n  \nAvailable for one-to-one WhatsApp conversations and blast WhatsApp push messaging.\n  \n###One-to-One add-on for Zendesk can help you \u0026 your team to:  \n  \n* Easily re-open WhatsApp tickets that have closed due to the 24 hour window  \n* Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket  \n* Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account  \n* Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders  \n* Allows agents to see a preview of the WhatsApp template they want to send  \n* View sent template message(s) in the agent conversation thread with the customer  \n* Automatically create tickets when users reply to WhatsApp template messages sent by agents  \n* Support for multiple language Template Messages\n  \n** Note: ** \n  \nThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. \n  \n![Start a WhatsApp conversation with a new contact](https://storage.googleapis.com/zendesk_app/screenshot-0.png)  \n  \n![Reopen the Whatsapp 24-hr window with an existing contact](https://storage.googleapis.com/zendesk_app/screenshot-1.png)  \n  \n![View your Whatsapp conversation in the customer ticket](https://storage.googleapis.com/zendesk_app/screenshot-2.png)  \n  \n###How does this help me?  \n  \n* When updating a customer on a support issue via WhatsApp a few days later  \n* When opening a new ticket for a customer by sending them a WhatsApp  \n* If you want to see sent WhatsApp messages in the ticket  \n* If you want to send WhatsApp templates easily from within the agent workspace  \n  \n###Blast add-on for Zendesk can help you to:  \n  \n* Proactively send out mass WhatsApp templates to tagged contacts  \n* Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders  \n* Automatically create tickets when users reply to WhatsApp template messages sent by agents  \n* Support for multiple language Template Messages  \n  \n![Broadcast bulk WhatsApp Campaigns directly to your Zendesk contacts.](https://storage.googleapis.com/zendesk_app/screenshot-3.jpg)  \n  \n###How does this help me?  \n  \n* When you want to send the same template to multiple contacts  \n* When you want to open new tickets for multiple customers by sending them a WhatsApp  \n* If you want to send mass WhatsApp templates easily from within the agent workspace \n  \n###Track your messages:  \n  \nView and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details. \n  \n![View proactive message tracking information](https://storage.googleapis.com/zendesk_app/Tracking.gif) \n \n###See how Chat Inc Proactive works [here](https://www.youtube.com/playlist?list=PLI5gwarUD_TibmtGsT45mrsrBI4Od8V-D)  \n  \n###What do you need to use this tool?  \n  \n* Admin access to Zendesk Support  \n* Admin access to Sunshine Conversations  \n* Zendesk Chat Messaging enabled  \n* Zendesk Chat enabled  \n  \n###Who is Chat Inc?  \n  \nChat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.  \n  \nFor pricing and demos, contact sales@chatinc.com","raw_installation_instructions":"##Get Started in 10 minutes to Start sending Proactive WhatsApp Messages from the agent workspace.  \n  \n###What you need:  \n  \n1. Admin access to your Zendesk Account  \n  \n2. A WhatsApp channel linked to your Zendesk account. You can check and add one here:  \n  \n**Admin Center \u003e Channels \u003e Messaging \u003e Add Channel \u003e WhatsApp**  \n  \n3. A **Sunshine Conversations** account. Sunshine Conversations is included in the Zendesk Suite Professional plans or above. See [here](https://support.zendesk.com/hc/en-us/articles/5514406080538-About-Sunshine-Conversations-in-Zendesk-Suite) for more info on how to activate. \n  \n###How to Install:  \n  \n1. Click on the Install Button  \n  \n2. Complete the information on the installation page  \n  \nEnsure that the email used is an email for a user with the Zendesk role “**admin**”, and that the API token is valid. Your Sunshine Conversation API details will be automatically added, so you don’t need to change anything.  \n  \n![app-setting](https://storage.googleapis.com/zendesk_app/app-setup.png)  \n  \n3. Chat Inc Proactive will appear in the App Sidebar for you to complete your set-up  \n  \n4. Complete the following steps:  \n  \nSelect the channel you’d like to use and fill in the corresponding Sunshine Conversations Namespace details for that channel:  \n  \n![channel-setting](https://storage.googleapis.com/zendesk_app/SignUp.gif)  \n  \nOnce you’ve successfully saved your channel details, you should have a default channel set and you can optionally select a default language. Your agents will now be able to use the ChatInc Sidebar for sending messages.  \n  \n###Need Help?  \n  \nWatch the video on how to install Chat Inc Proactive [here](https://app.arcade.software/share/Ov859tsJ5bVkQCLbBGzl)  \n  \nNot sure what your Sunshine Conversations Namespace is? Please reach out to conversations-support@zendesk.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://917813.apps.zdusercontent.com/917813/assets/1697800342-c78a2702515ef5204861a1a41e73f6d8/logo-small.png","large_icon":"https://917813.apps.zdusercontent.com/917813/assets/1697800342-c78a2702515ef5204861a1a41e73f6d8/logo.png","screenshots":["https://917813.apps.zdusercontent.com/917813/assets/1697800342-c78a2702515ef5204861a1a41e73f6d8/screenshot-0.png","https://917813.apps.zdusercontent.com/917813/assets/1697800342-c78a2702515ef5204861a1a41e73f6d8/screenshot-1.png","https://917813.apps.zdusercontent.com/917813/assets/1697800342-c78a2702515ef5204861a1a41e73f6d8/screenshot-2.png"],"installation_count":50},{"id":918339,"name":"Sign Solver","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":2435313,"app_id":918339,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-14T14:55:37Z","updated_at":"2023-03-14T14:55:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2435311,"app_id":918339,"name":"app_color","kind":"text","required":true,"position":1,"created_at":"2023-03-14T14:55:36Z","updated_at":"2023-03-14T14:55:36Z","default_value":"#739BC8","secure":false,"scopes":null,"options":null},{"id":2435312,"app_id":918339,"name":"secondary_app_color","kind":"text","required":true,"position":2,"created_at":"2023-03-14T14:55:36Z","updated_at":"2023-03-14T14:55:36Z","default_value":"#3C6EA5","secure":false,"scopes":null,"options":null}],"plans":[{"id":3467,"entity_id":918339,"app_id":918339,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MegviBAwDyPyCCYRjw8bjjn","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JT22RBAwDyPyCCY","cost_id":1101,"cost_type":"CostStripe","active":true,"created_at":"2023-03-14T14:55:39.000Z","updated_at":"2023-03-14T14:55:39.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-03-14T14:55:35Z","updated_at":"2026-04-01T16:37:02Z","terms_conditions_url":"https://www.seif-consult.com/en/legal-notice","app_organization":{"id":2495,"name":"SEIF - FRANCE (Nantes - Paris )","email":"help@seif-consult.com","website":"www.seif-consult.com","country_code":"FR","stripe_account_id":"acct_1JT22RBAwDyPyCCY","state":"published"},"locations":[3,4,2],"date_published":"2023-04-05T22:02:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-04-01T16:36:58Z","owner_id":269519,"author_name":"SEIF","author_email":"product@seif-consult.com","author_url":"https://www.seif-consult.com/en/","short_description":"The smartest way to manage Admin, Agent \u0026 Brand custom signatures.","long_description":"\u003cp\u003eSign Solver is an app that allows Admin to configure a custom signature through an accessible user interface. Besides setting-up a personal signature, Sign Solver has a Brand feature, making the deployment to all Agents an easy task.\u003cbr\u003e\nMaking every signature clear and optimised for your marketing is now a reality.\u003cbr\u003e\nYou will find theses options through the sidebar app :\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eBrand / Agent signature selector\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTeam name / Job title field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmail address field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePhone number field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom banner (GIF compatible)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData and privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app runs entirely within the Zendesk App Framework (ZAF) in your agents\u0026#39; browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk\u0026#39;s official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app\u0026#39;s features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our \u003ca href=\"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice\"\u003eLegal \u0026amp; Data Protection Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and then choose to setup Brand or Agent signature. You can use Zendesk placeholders where you need them. 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Caso você ainda não possua a plataforma Botmaker, entre em contato conosco.\u003c/strong\u003e    \u003c/p\u003e\n\n\u003cp\u003eO app \u003cstrong\u003eBotmaker WhatsApp Notification\u003c/strong\u003e foi desenvolvido para que o seu agente de atendimento consiga realizar disparos ativos no WhatsApp de seu cliente, de forma individual, sem sair da interface da Zendesk Support para isso.\u003c/p\u003e\n\n\u003cp\u003eDesta forma para toda nova conversa ou conversa existente que o seu agente desejar iniciar/reabrir a janela de 24 horas pelo canal do WhatsApp \u003cstrong\u003e(integração Botmaker \u0026lt;\u0026gt; Zendesk [WhatsApp by Botmaker])\u003c/strong\u003e, basta através do app informar o número de telefone do cliente, selecionar o template message desejado, preencher as váriaveis do template (caso exista) e escolher se o ticket que será gerado deverá ser direcionado para a fila de alguma agente especifico na Zendesk.\u003c/p\u003e\n\n\u003cp\u003eUma vez instalado o app o seu agente de atendimento não precisará mais sair da interface da Zendesk para realizar disparos de notificações no WhatsApp de forma individual.\u003c/p\u003e\n\n\u003cp\u003eApoiando-se em seu simples design, que o torna muito intuitivo, o app garante uma navegação simples e fácil de ser executada, otimizando assim, o tempo e a eficácia de seus agentes de atendimento.\u003cbr\u003e\n* Para toda conversa iniciada ou reabertura de janela de conversa pelo WhatsApp, \u003cstrong\u003eum ticket será gerado\u003c/strong\u003e para que o seu agente siga com o atendimento sem precisar sair da interface da Zendesk;* Trabalhe com regras de negócio \u003cstrong\u003e[Gatilhos e Automações]\u003c/strong\u003e para melhorar a performance de seus agentes no trabalho dos tickets que serão gerados devido notificação ativa no WhatsApp;* Navegação simples e intuitiva.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eObservação\u003c/strong\u003e: Para total utilização deste app se faz necessário a contratação de um pacote de horas para configuração e estruturação dentro do painel Botmaker para correta integração com a plataforma Zendesk. Contate-nos através do e-mail: comercial@infocuscx.com.br.\u003c/p\u003e\n\n\u003ch2\u003eLimitações* Não é possível o envio de notificações em massa;* Não é possível o envio de notificações de templates message com header e/ou footer.\u003c/h2\u003e\n","installation_instructions":"\u003ch1\u003ePre-requisites\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eVocê precisa ter contratado a plataforma Botmaker* Você precisa ter contratado pacote de horas para setup de integração entre as plataformas Botmaker \u0026lt;\u0026gt; Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eInstalação\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eClicar no botão instalar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eConfiguração\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003ePreencher o campo \u0026#39;chatChannelNumber\u0026#39; com o número do telefone registrado no canal WhatsApp na Botmaker;* Preencher o campo \u0026#39;botmakerAccessToken\u0026#39; com a chave da API da Botmaker.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Para o correto funcionamento deste app é necessário que você tenha contratado a plataforma Botmaker. Caso você ainda não possua a plataforma Botmaker, entre em contato conosco.**    \n\nO app **Botmaker WhatsApp Notification** foi desenvolvido para que o seu agente de atendimento consiga realizar disparos ativos no WhatsApp de seu cliente, de forma individual, sem sair da interface da Zendesk Support para isso.\n\nDesta forma para toda nova conversa ou conversa existente que o seu agente desejar iniciar/reabrir a janela de 24 horas pelo canal do WhatsApp **(integração Botmaker \u003c\u003e Zendesk [WhatsApp by Botmaker])**, basta através do app informar o número de telefone do cliente, selecionar o template message desejado, preencher as váriaveis do template (caso exista) e escolher se o ticket que será gerado deverá ser direcionado para a fila de alguma agente especifico na Zendesk.\n\nUma vez instalado o app o seu agente de atendimento não precisará mais sair da interface da Zendesk para realizar disparos de notificações no WhatsApp de forma individual.\n\nApoiando-se em seu simples design, que o torna muito intuitivo, o app garante uma navegação simples e fácil de ser executada, otimizando assim, o tempo e a eficácia de seus agentes de atendimento.\n* Para toda conversa iniciada ou reabertura de janela de conversa pelo WhatsApp, **um ticket será gerado** para que o seu agente siga com o atendimento sem precisar sair da interface da Zendesk;* Trabalhe com regras de negócio **[Gatilhos e Automações]** para melhorar a performance de seus agentes no trabalho dos tickets que serão gerados devido notificação ativa no WhatsApp;* Navegação simples e intuitiva.\n\n**Observação**: Para total utilização deste app se faz necessário a contratação de um pacote de horas para configuração e estruturação dentro do painel Botmaker para correta integração com a plataforma Zendesk. Contate-nos através do e-mail: comercial@infocuscx.com.br.\n\n## Limitações* Não é possível o envio de notificações em massa;* Não é possível o envio de notificações de templates message com header e/ou footer.","raw_installation_instructions":"# Pre-requisites\n* Você precisa ter contratado a plataforma Botmaker* Você precisa ter contratado pacote de horas para setup de integração entre as plataformas Botmaker \u003c\u003e Zendesk\n\n# Instalação\n* Clicar no botão instalar\n\n# Configuração\n* Preencher o campo 'chatChannelNumber' com o número do telefone registrado no canal WhatsApp na Botmaker;* Preencher o campo 'botmakerAccessToken' com a chave da API da Botmaker.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://918456.apps.zdusercontent.com/918456/assets/1684447464-bce627c18f66b53a0b57d877c2bff6c1/logo-small.png","large_icon":"https://918456.apps.zdusercontent.com/918456/assets/1684447464-bce627c18f66b53a0b57d877c2bff6c1/logo.png","screenshots":["https://918456.apps.zdusercontent.com/918456/assets/1684447464-bce627c18f66b53a0b57d877c2bff6c1/screenshot-0.png","https://918456.apps.zdusercontent.com/918456/assets/1684447464-bce627c18f66b53a0b57d877c2bff6c1/screenshot-1.png","https://918456.apps.zdusercontent.com/918456/assets/1684447464-bce627c18f66b53a0b57d877c2bff6c1/screenshot-2.png"],"installation_count":0},{"id":919025,"name":"Yuma AI","state":"published","version":"2.3.2","framework_version":"2.0","parameters":[{"id":2437202,"app_id":919025,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-16T20:30:13Z","updated_at":"2023-03-16T20:30:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3470,"entity_id":919025,"app_id":919025,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-16T20:30:15.000Z","updated_at":"2023-03-16T20:30:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-16T20:30:13Z","updated_at":"2026-05-16T03:15:05Z","terms_conditions_url":null,"app_organization":{"id":5726,"name":"Yuma AI","email":"hello@yuma.ai","website":"https://yuma.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2026-05-16T03:15:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://yuma.ai/pricing"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-05-16T03:14:35Z","owner_id":269519,"author_name":"Yuma AI","author_email":"help@yuma.ai","author_url":"https://yuma.ai","short_description":"AI that resolves ecommerce support tickets end-to-end","long_description":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://yuma.ai/\"\u003eYuma AI\u003c/a\u003e is the AI agent layer for ecommerce customer support. Founded in 2022 by 3x \u003ca href=\"https://www.ycombinator.com/\"\u003eY Combinator\u003c/a\u003e founder Guillaume Luccisano, Yuma\u0026#39;s AI agents autonomously handle customer conversations for 100+ commerce brands across North America, Europe, and beyond, with automation rates reaching 93% for top merchants. The platform integrates with major helpdesks including Zendesk, Gorgias, Kustomer, Gladly, Freshdesk, Front, Re:amaze, and Salesforce, as well as commerce platforms like Shopify, BigCommerce, Magento, and WShop, plus a wide variety of custom CRM/ERP setups and 50+ third-party tools.\u003c/p\u003e\n\n\u003ch3\u003eWhat Makes Yuma AI Different\u003c/h3\u003e\n\n\u003cp\u003eMost AI support tools generate draft replies. Yuma resolves tickets on its own and closes tickets without any humans required. Yuma uses a proprietary multi-agent architecture. Each ticket type gets a dedicated AI agent with its own SOP and guardrails, rather than one general AI handling everything. This keeps accuracy high on each individual task and means adding new use cases doesn\u0026#39;t degrade performance on existing ones.\u003c/p\u003e\n\n\u003cp\u003eThe platform also self-improves. Yuma identifies what\u0026#39;s broken in your automation, proposes a fix, tests it in a sandbox, and applies the change with your approval - continuously, without your team doing manual work. 3 capabilities that set Yuma apart:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAsk Yuma\u003c/strong\u003e - Paste any SOP, get a ready-to-deploy automation. Ask where to automate next, get recommendations ranked by impact with links to real tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFlows\u003c/strong\u003e - Drag-and-drop builder with if/then logic, ordered API calls, and step-by-step audit trails for compliance-critical processes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDeep Search\u003c/strong\u003e - Ask any question about your Zendesk ticket history in plain English, get answers backed by real ticket snippets you can click into.\u003c/p\u003e\n\n\u003ch3\u003eTop Features Built for Enterprise\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI Agents and Auto-Pilots\u003c/strong\u003e - Specialist agents per use case, each with its own SOP, triggers, decision tree, and guardrails\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAsk Yuma\u003c/strong\u003e - Build, diagnose, query, and optimize automations just by talking to Yuma\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlows Builder\u003c/strong\u003e - Visual, deterministic automation builder with guaranteed execution paths\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeep Search\u003c/strong\u003e - Conversational search across your entire ticket history\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge base\u003c/strong\u003e - Unified knowledge base with facts, guidelines, macros, and visual processing of images, PDFs, documents, and video\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisual Processing\u003c/strong\u003e - Understands photos of damaged products, receipts, packaging, and even matches skin tones to cosmetic shades or hair color to extensions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrand Voice Controls\u003c/strong\u003e - Per-channel and per-store voice profiles, auto-translation, regional dialect support, formatting and signature controls\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Functions\u003c/strong\u003e - Webhooks, Google Sheets lookups, Shopify GraphQL, Salesforce SOQL queries\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSafety Controls\u003c/strong\u003e - Daily limits, refund caps, destructive action protection, gradual rollout, draft mode\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlayground\u003c/strong\u003e - Simulate automations and replay past tickets before going live\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Store Support\u003c/strong\u003e - Separate knowledge bases, brand voices, integrations, and helpdesk connections per store\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTop Use Cases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWISMO (where is my order)\u003c/strong\u003e - Looks up tracking and carrier status, responds with delivery details\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrder cancellations\u003c/strong\u003e - Verifies the order, processes it, confirms with the customer\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReturn requests\u003c/strong\u003e - Creates labels, communicates policy, closes the loop\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSubscription management\u003c/strong\u003e - Pauses, skips, cancels, or resumes through \u003ca href=\"https://rechargepayments.com/\"\u003eRecharge\u003c/a\u003e, \u003ca href=\"https://skio.com/\"\u003eSkio\u003c/a\u003e, and other connected tools\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePre-sales questions\u003c/strong\u003e - Answers sizing, compatibility, and availability questions from your product catalog in real time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSocial engagement\u003c/strong\u003e - Responds to comments on Facebook posts, Instagram ads, and review platforms\u003c/li\u003e\n\u003cli\u003eand many more ecommerce-focused use cases...\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSetup\u003c/h3\u003e\n\n\u003cp\u003eYuma\u0026#39;s team handles the heavy lifting. You get a dedicated account manager and a direct Slack channel.\u003c/p\u003e\n\n\u003ch3\u003eData and Privacy\u003c/h3\u003e\n\n\u003cp\u003eYuma accesses Zendesk ticket data, customer information, and conversation history to classify intent, generate responses, and take actions on behalf of your support team. Data is processed in accordance with \u003ca href=\"https://yuma.ai/privacy-policy\"\u003eYuma\u0026#39;s privacy policy\u003c/a\u003e. Yuma is SOC 2 Type II certified.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact \u003ca href=\"https://yuma.ai/contact-us\"\u003eYuma AI\u003c/a\u003e to set up your account. Yuma\u0026#39;s team handles the full integration with your Zendesk helpdesk.\u003c/p\u003e\n","raw_long_description":"### Overview\n\n[Yuma AI](https://yuma.ai/) is the AI agent layer for ecommerce customer support. Founded in 2022 by 3x [Y Combinator](https://www.ycombinator.com/) founder Guillaume Luccisano, Yuma's AI agents autonomously handle customer conversations for 100+ commerce brands across North America, Europe, and beyond, with automation rates reaching 93% for top merchants. The platform integrates with major helpdesks including Zendesk, Gorgias, Kustomer, Gladly, Freshdesk, Front, Re:amaze, and Salesforce, as well as commerce platforms like Shopify, BigCommerce, Magento, and WShop, plus a wide variety of custom CRM/ERP setups and 50+ third-party tools.\n\n### What Makes Yuma AI Different\n\nMost AI support tools generate draft replies. Yuma resolves tickets on its own and closes tickets without any humans required. Yuma uses a proprietary multi-agent architecture. Each ticket type gets a dedicated AI agent with its own SOP and guardrails, rather than one general AI handling everything. This keeps accuracy high on each individual task and means adding new use cases doesn't degrade performance on existing ones.\n\nThe platform also self-improves. Yuma identifies what's broken in your automation, proposes a fix, tests it in a sandbox, and applies the change with your approval - continuously, without your team doing manual work. 3 capabilities that set Yuma apart:\n\n**Ask Yuma** - Paste any SOP, get a ready-to-deploy automation. Ask where to automate next, get recommendations ranked by impact with links to real tickets.\n\n**Flows** - Drag-and-drop builder with if/then logic, ordered API calls, and step-by-step audit trails for compliance-critical processes.\n\n**Deep Search** - Ask any question about your Zendesk ticket history in plain English, get answers backed by real ticket snippets you can click into.\n\n### Top Features Built for Enterprise\n\n- **AI Agents and Auto-Pilots** - Specialist agents per use case, each with its own SOP, triggers, decision tree, and guardrails\n- **Ask Yuma** - Build, diagnose, query, and optimize automations just by talking to Yuma\n- **Flows Builder** - Visual, deterministic automation builder with guaranteed execution paths\n- **Deep Search** - Conversational search across your entire ticket history\n- **Knowledge base** - Unified knowledge base with facts, guidelines, macros, and visual processing of images, PDFs, documents, and video\n- **Visual Processing** - Understands photos of damaged products, receipts, packaging, and even matches skin tones to cosmetic shades or hair color to extensions\n- **Brand Voice Controls** - Per-channel and per-store voice profiles, auto-translation, regional dialect support, formatting and signature controls\n- **Custom Functions** - Webhooks, Google Sheets lookups, Shopify GraphQL, Salesforce SOQL queries\n- **Safety Controls** - Daily limits, refund caps, destructive action protection, gradual rollout, draft mode\n- **Playground** - Simulate automations and replay past tickets before going live\n- **Multi-Store Support** - Separate knowledge bases, brand voices, integrations, and helpdesk connections per store\n\n### Top Use Cases\n\n- **WISMO (where is my order)** - Looks up tracking and carrier status, responds with delivery details\n- **Order cancellations** - Verifies the order, processes it, confirms with the customer\n- **Return requests** - Creates labels, communicates policy, closes the loop\n- **Subscription management** - Pauses, skips, cancels, or resumes through [Recharge](https://rechargepayments.com/), [Skio](https://skio.com/), and other connected tools\n- **Pre-sales questions** - Answers sizing, compatibility, and availability questions from your product catalog in real time\n- **Social engagement** - Responds to comments on Facebook posts, Instagram ads, and review platforms\n- and many more ecommerce-focused use cases...\n\n### Setup\n\nYuma's team handles the heavy lifting. You get a dedicated account manager and a direct Slack channel.\n\n### Data and Privacy\n\nYuma accesses Zendesk ticket data, customer information, and conversation history to classify intent, generate responses, and take actions on behalf of your support team. Data is processed in accordance with [Yuma's privacy policy](https://yuma.ai/privacy-policy). Yuma is SOC 2 Type II certified.","raw_installation_instructions":"Contact [Yuma AI](https://yuma.ai/contact-us) to set up your account. Yuma's team handles the full integration with your Zendesk helpdesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://919025.apps.zdusercontent.com/919025/assets/1776177327-c6b7dfb021c4c3eff478b938bcc6d66d/logo-small.png","large_icon":"https://919025.apps.zdusercontent.com/919025/assets/1776177327-c6b7dfb021c4c3eff478b938bcc6d66d/logo.png","screenshots":["https://919025.apps.zdusercontent.com/919025/assets/1776177327-c6b7dfb021c4c3eff478b938bcc6d66d/screenshot-0.png","https://919025.apps.zdusercontent.com/919025/assets/1776177327-c6b7dfb021c4c3eff478b938bcc6d66d/screenshot-1.png","https://919025.apps.zdusercontent.com/919025/assets/1776177327-c6b7dfb021c4c3eff478b938bcc6d66d/screenshot-2.png"],"installation_count":12},{"id":920324,"name":"Nautilus Talk","state":"published","version":"1.3.1","framework_version":"2.0","parameters":[{"id":2440985,"app_id":920324,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-22T05:49:02Z","updated_at":"2023-03-22T05:49:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440979,"app_id":920324,"name":"pbxServerUrl","kind":"text","required":true,"position":1,"created_at":"2023-03-22T05:49:01Z","updated_at":"2023-03-22T05:49:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2616837,"app_id":920324,"name":"pbxSubDomain","kind":"text","required":true,"position":2,"created_at":"2023-07-26T16:02:34Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440980,"app_id":920324,"name":"ticketGroupId","kind":"text","required":true,"position":3,"created_at":"2023-03-22T05:49:01Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440981,"app_id":920324,"name":"BrandId","kind":"text","required":true,"position":4,"created_at":"2023-03-22T05:49:01Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440982,"app_id":920324,"name":"TicketFormId","kind":"text","required":true,"position":5,"created_at":"2023-03-22T05:49:01Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440983,"app_id":920324,"name":"CreateTicketForEveryCall","kind":"checkbox","required":false,"position":6,"created_at":"2023-03-22T05:49:01Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2440984,"app_id":920324,"name":"token","kind":"text","required":true,"position":7,"created_at":"2023-03-22T05:49:02Z","updated_at":"2023-07-26T16:02:34Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3027360,"app_id":920324,"name":"TicketFieldId","kind":"text","required":false,"position":8,"created_at":"2024-08-13T16:24:54Z","updated_at":"2024-08-13T16:24:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3475,"entity_id":920324,"app_id":920324,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-22T05:49:04.000Z","updated_at":"2023-03-22T05:49:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-22T05:48:59Z","updated_at":"2025-04-04T00:10:00Z","terms_conditions_url":null,"app_organization":{"id":2478,"name":"Nautilus SIP Pte Ltd","email":"support@nautilus-network.com","website":"www.nautilus-network.com","country_code":"SG","stripe_account_id":null,"state":"published"},"locations":[1,10,7],"date_published":"2023-04-06T21:44:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nautilus-network.com/nautilus-talk-plan"},"location_names":["top_bar","ticket_editor","background"],"last_update_time":"2024-08-13T16:24:52Z","owner_id":269519,"author_name":"Nautilus SIP PTE Limited","author_email":"support@nautilus-network.com","author_url":"https://nautilus-network.com","short_description":"Complete the omnichannel experience with Nautilus Talk, a cloud phone that embeds onto your agent dashboard.","long_description":"\u003cp\u003e\u0026quot;Available to all customers on Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u0026quot;. Nautilus Talk is a powerful phone integration that adds the calling part into the customer journey.\u003cbr\u003e\nLearn more at https://nautilus-network.com/plans/nautilus-talk/\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eMANAGE CALLS AND TICKETS IN ONE PLACE\u003c/em\u003e\u003cbr\u003e\nPlace and receive calls using Nautilus’ feature rich contact center solution while you manage tickets on the same page. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eUSE YOUR MAINLINE ON ZENDESK\u003c/em\u003e\u003cbr\u003e\nWith Nautilus Talk, you can either port your existing number to be used on Zendesk or get a new portable number from us. Only applicable to Singapore and Australian numbers. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eCALL RECORDINGS\u003c/em\u003e\u003cbr\u003e\nView call details and playback recordings on the ticket, while keeping team members in the loop without losing context. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eCUSTOMER JOURNEY INSIGHTS\u003c/em\u003e\u003cbr\u003e\nChoose to work on open tickets or trigger a new ticket when a call comes in. After the call ends, the interaction history automatically updates.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation Guide\u003c/p\u003e\n\n\u003cp\u003eFirst, we will input the reporting portal URL into Nautilus PBX Server URL\u003cbr\u003e\nThen, key in the default group ID into your Zendesk Ticket group ID. \u003cbr\u003e\nAfter that’s done, enter the default brand ID into your Zendesk Brand ID.\u003cbr\u003e\nNext, type the default form ID into Zendesk Ticket Form ID.\u003cbr\u003e\nFinally, click “Install” to begin the installation process. \u003c/p\u003e\n\n\u003cp\u003eTo allow agent to enter auth token : \u003cbr\u003e\n1. on admin center go to People \u0026gt; configuration \u0026gt; user field\u003cbr\u003e\n2. add \u0026#39;text\u0026#39; field\u003cbr\u003e\n3. Display name - Nautilus User Auth Token\u003cbr\u003e\n4. field key - nautilus\u003cem\u003euser\u003c/em\u003eauth_token\u003cbr\u003e\n5. save\u003c/p\u003e\n","raw_long_description":"\"Available to all customers on Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\". Nautilus Talk is a powerful phone integration that adds the calling part into the customer journey.\nLearn more at https://nautilus-network.com/plans/nautilus-talk/\n\n*MANAGE CALLS AND TICKETS IN ONE PLACE*\nPlace and receive calls using Nautilus’ feature rich contact center solution while you manage tickets on the same page. \n\n*USE YOUR MAINLINE ON ZENDESK*\nWith Nautilus Talk, you can either port your existing number to be used on Zendesk or get a new portable number from us. Only applicable to Singapore and Australian numbers. \n\n*CALL RECORDINGS*\nView call details and playback recordings on the ticket, while keeping team members in the loop without losing context. \n\n*CUSTOMER JOURNEY INSIGHTS*\nChoose to work on open tickets or trigger a new ticket when a call comes in. After the call ends, the interaction history automatically updates.","raw_installation_instructions":"Installation Guide\n\nFirst, we will input the reporting portal URL into Nautilus PBX Server URL\nThen, key in the default group ID into your Zendesk Ticket group ID. \nAfter that’s done, enter the default brand ID into your Zendesk Brand ID.\nNext, type the default form ID into Zendesk Ticket Form ID.\nFinally, click “Install” to begin the installation process. \n\nTo allow agent to enter auth token : \n1. on admin center go to People \u003e configuration \u003e user field\n2. add 'text' field\n3. Display name - Nautilus User Auth Token\n4. field key - nautilus_user_auth_token\n5. save\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://920324.apps.zdusercontent.com/920324/assets/1723448158-9a16e76ab1b173b042a22bcc31c192c2/logo-small.png","large_icon":"https://920324.apps.zdusercontent.com/920324/assets/1723448158-9a16e76ab1b173b042a22bcc31c192c2/logo.png","screenshots":["https://920324.apps.zdusercontent.com/920324/assets/1723448158-9a16e76ab1b173b042a22bcc31c192c2/screenshot-0.png","https://920324.apps.zdusercontent.com/920324/assets/1723448158-9a16e76ab1b173b042a22bcc31c192c2/screenshot-1.png","https://920324.apps.zdusercontent.com/920324/assets/1723448158-9a16e76ab1b173b042a22bcc31c192c2/screenshot-2.png"],"installation_count":2},{"id":920638,"name":"Classic Widget Configurator","state":"published","version":"4.0","framework_version":"2.0","parameters":[{"id":2442012,"app_id":920638,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-23T08:03:57Z","updated_at":"2023-03-23T08:03:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3477,"entity_id":920638,"app_id":920638,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-23T08:03:59.000Z","updated_at":"2023-03-23T08:03:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-66233079-2","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-23T08:03:57Z","updated_at":"2026-02-02T07:56:38Z","terms_conditions_url":"https://premiumplus.io/terms-and-conditions/","app_organization":{"id":1728,"name":"Premium Plus","email":"support@premiumplus.io","website":"https://premiumplus.io?utm_campaign=18910722-Zendesk_Marketplace_Listing\u0026utm_source=zendesk-marketplace-partner","country_code":"BE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-03-28T20:47:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2023-03-23T08:03:57Z","owner_id":269519,"author_name":"Premium Plus","author_email":"support@premiumplus.io","author_url":"https://premiumplus.io","short_description":"Configure and customize your Classic Zendesk widget.","long_description":"\u003ch1\u003eAbout\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://widget.premiumplus.app\"\u003eThe widget configurator\u003c/a\u003e generates configuration code based on the Classic Web Widget API.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIF YOU USE ZENDESK MESSAGING AND THE NEW WEB WIDGET THIS APP WILL NOT WORK FOR YOU!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis tool allows you to change colors, text and buttons. You can show or hide specific interface elements, fill in form fields, translate the interface or rebrand the widget to match your brand and style. \u003c/p\u003e\n\n\u003ch1\u003eSupported changes.\u003c/h1\u003e\n\n\u003cp\u003eYou can find a full list of supported changes on \u003ca href=\"https://widget.premiumplus.app#features\"\u003eZendesk Widget Configurator\u003c/a\u003e. We support\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eColor, location\u003c/li\u003e\n\u003cli\u003eChange labels and button text\u003c/li\u003e\n\u003cli\u003ePrefilling form fields\u003c/li\u003e\n\u003cli\u003eHide Channels\u003c/li\u003e\n\u003cli\u003eFilter Guide search to specific categories or sections\u003c/li\u003e\n\u003cli\u003eShow or hide Chat, Talk, Answer Bot, Guide, Support\u003c/li\u003e\n\u003cli\u003eTranslate the widget\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://widget.premiumplus.app/images/promo2.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eHow to use the tool\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your Zendesk domain to start\u003c/li\u003e\n\u003cli\u003eUse the wizard to change button text, colors, position\u003c/li\u003e\n\u003cli\u003eYou can make changes to any Zendesk channel, or hide a channel completely if you want to offer a different experience to the customer.\u003c/li\u003e\n\u003cli\u003eWhen you\u0026#39;re happy about your setup, you can get the necessary code to embed the custom widget on your website.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eUse case examples\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eChange the button text from Support to Contact on Sales pages.\u003c/li\u003e\n\u003cli\u003eShow both Chat, Talk and Contact Form buttons when a user clicks \u0026#39;contact us\u0026#39;.\u003c/li\u003e\n\u003cli\u003eHide the Guide Search function when loading the widget on an FAQ page.\u003c/li\u003e\n\u003cli\u003eOffer Chat on a sales page, but hide it on the support page.\u003c/li\u003e\n\u003cli\u003eTranslate the widget dynamically based on the language of the page loaded.\u003c/li\u003e\n\u003cli\u003eNudge the widget a bit to the left so it doesn\u0026#39;t overlap with a \u0026#39;back to top\u0026#39; page.\u003c/li\u003e\n\u003cli\u003eShow Answer Bot on your homepage, but a classic contact form on the Support pages.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eHow does it work\u003c/h1\u003e\n\n\u003cp\u003eThe Widget uses the \u003ca href=\"https://developer.zendesk.com/embeddables/docs/widget/introduction\"\u003eZendesk Web Widget API\u003c/a\u003e to generate the code. Every option available there is configurable, but instead of writing code, you can play around in a wizard and see what happens.\u003c/p\u003e\n\n\u003cp\u003eSince we still use the official API the tool is compatible with any future changes Zendesk will make.\u003c/p\u003e\n\n\u003ch2\u003ePowered by Premium Plus.\u003c/h2\u003e\n\n\u003cp\u003eThe app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit \u003ca href=\"https://premiumplus.io\"\u003epremiumplus.io\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on \u003ca href=\"https://premiumplus.io\"\u003ehttps://premiumplus.io\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstalling the app\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eYou can find Zendesk Widget Configurator in the left sidebar\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (or the subdomain of one of your brands when using Support Enterprise)\u003c/li\u003e\n\u003cli\u003eUse the configuration wizard to make changes to your Zendesk widget. \u003c/li\u003e\n\u003cli\u003eYou can see al changes happen live in the Zendesk environment.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eInstalling the widget on your website\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce you\u0026#39;re happy with your setup, use the \u003cstrong\u003eGet Code\u003c/strong\u003e button to get your custom HTML code. \u003c/li\u003e\n\u003cli\u003eOpen the source code of your website and paste the code within the HEAD section of your code.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can use \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/115009522787\"\u003ethis support article from Zendesk\u003c/a\u003e for full guidance.\u003c/p\u003e\n","raw_long_description":"# About\n[The widget configurator](https://widget.premiumplus.app) generates configuration code based on the Classic Web Widget API.\n\n**IF YOU USE ZENDESK MESSAGING AND THE NEW WEB WIDGET THIS APP WILL NOT WORK FOR YOU!**\n\nThis tool allows you to change colors, text and buttons. You can show or hide specific interface elements, fill in form fields, translate the interface or rebrand the widget to match your brand and style. \n\n# Supported changes.\nYou can find a full list of supported changes on [Zendesk Widget Configurator](https://widget.premiumplus.app#features). We support\n\n- Color, location\n- Change labels and button text\n- Prefilling form fields\n- Hide Channels\n- Filter Guide search to specific categories or sections\n- Show or hide Chat, Talk, Answer Bot, Guide, Support\n- Translate the widget\n\n![](https://widget.premiumplus.app/images/promo2.png)\n\n# How to use the tool\n1. Enter your Zendesk domain to start\n2. Use the wizard to change button text, colors, position\n3. You can make changes to any Zendesk channel, or hide a channel completely if you want to offer a different experience to the customer.\n4. When you're happy about your setup, you can get the necessary code to embed the custom widget on your website.\n\n# Use case examples\n1. Change the button text from Support to Contact on Sales pages.\n2. Show both Chat, Talk and Contact Form buttons when a user clicks 'contact us'.\n3. Hide the Guide Search function when loading the widget on an FAQ page.\n4. Offer Chat on a sales page, but hide it on the support page.\n5. Translate the widget dynamically based on the language of the page loaded.\n6. Nudge the widget a bit to the left so it doesn't overlap with a 'back to top' page.\n7. Show Answer Bot on your homepage, but a classic contact form on the Support pages.\n\n# How does it work\nThe Widget uses the [Zendesk Web Widget API](https://developer.zendesk.com/embeddables/docs/widget/introduction) to generate the code. Every option available there is configurable, but instead of writing code, you can play around in a wizard and see what happens.\n\nSince we still use the official API the tool is compatible with any future changes Zendesk will make.\n\n\n\n## Powered by Premium Plus.\n\n The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit [premiumplus.io](https://premiumplus.io) for more information.\n\nNeed a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on [https://premiumplus.io](https://premiumplus.io).","raw_installation_instructions":"# Installing the app\n1. Install the app from Zendesk Marketplace in your Zendesk instance\n2. You can find Zendesk Widget Configurator in the left sidebar\n3. Enter your Zendesk subdomain (or the subdomain of one of your brands when using Support Enterprise)\n4. Use the configuration wizard to make changes to your Zendesk widget. \n5. You can see al changes happen live in the Zendesk environment.\n\n# Installing the widget on your website\n- Once you're happy with your setup, use the **Get Code** button to get your custom HTML code. \n- Open the source code of your website and paste the code within the HEAD section of your code.\n\nYou can use [this support article from Zendesk](https://support.zendesk.com/hc/en-us/articles/115009522787) for full guidance.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://920638.apps.zdusercontent.com/920638/assets/1679558606-5b4cf1b662922cb5da3506fa9e93bc11/logo-small.png","large_icon":"https://920638.apps.zdusercontent.com/920638/assets/1679558606-5b4cf1b662922cb5da3506fa9e93bc11/logo.png","screenshots":["https://920638.apps.zdusercontent.com/920638/assets/1679558606-5b4cf1b662922cb5da3506fa9e93bc11/screenshot-0.png","https://920638.apps.zdusercontent.com/920638/assets/1679558606-5b4cf1b662922cb5da3506fa9e93bc11/screenshot-1.png","https://920638.apps.zdusercontent.com/920638/assets/1679558606-5b4cf1b662922cb5da3506fa9e93bc11/screenshot-2.png"],"installation_count":122},{"id":921677,"name":"Auto Remove Attachments","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":2445058,"app_id":921677,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-27T16:04:57Z","updated_at":"2023-03-27T16:04:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3482,"entity_id":921677,"app_id":921677,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-27T16:04:59.000Z","updated_at":"2023-03-27T16:04:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":32,"average":5,"count":{"5":32,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-140KYW1XJH","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-27T16:04:56Z","updated_at":"2026-03-04T20:37:30Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-04-07T22:31:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/zendesk-redact-attachments-pricing?utm_medium=marketplace\u0026utm_source=redact"},"location_names":["nav_bar"],"last_update_time":"2026-03-04T20:37:24Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-remove-attachments","short_description":"Automatically delete attachments from tickets","long_description":"\u003cp\u003eAre attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSwifteq’s Auto Remove Attachments\u003c/strong\u003e app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. \u003c/p\u003e\n\n\u003cp\u003eBy automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=SGviEtNakwM\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Auto+Remove+Attachments+-+delete+attachment.jpg\" alt=\"Demo video of Auto Remove Attachments\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Improve Your Activity\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk Attachment Removal\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eQuickly delete attachments of multiple tickets at once, saving you time and effort. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Auto+Remove+Attachments+1+.jpg\" alt=\"Screenshot of Auto Remove Attachments\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSelective Deletion\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNeed to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomated Redaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSet up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Auto+delete+attachments+2.jpg\" alt=\"Screenshot of Auto Remove Attachments - Redaction\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTop-Tier Security\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour data is safe with us. All operations follow strict security protocols to protect sensitive information. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomated Cleanup Options\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSet up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eOne-Click Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSetting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. \u003c/p\u003e\n\n\u003ch3\u003eYou have two options to work with Auto Remove Attachments:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eSetup automation to delete attachments from tickets\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRedact tickets automatically and remove their attachments moving forward.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRedact attachments after the tickets are closed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRedact files from tickets in your backlog: new, open, pending, or solved tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet up your own list of file extensions allowed. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRun tasks to bulk delete attachments from open or closed tickets\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInclude or exclude from removal based on ticket status, creation period, and ticket tags. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemove based on attachment file types. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRun deletion tasks in the background without affecting your current work in Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits You’ll Highly Appreciate\u003c/h2\u003e\n\n\u003cp\u003e📂 \u003cstrong\u003eSave Storage Space\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUnnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. \u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eBoost Team Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eStreamline your team’s workflow by eliminating time spent managing attachments manually. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eBetter Ticket Organization\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDecluttered tickets make it easier for your team to stay organized and streamline communication. \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eEnhance Customer Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFaster, cleaner ticket management means quicker resolutions and happier customers. \u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eGDPR Compliance\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eComply with data protection regulations in force without extra work and supplementary costs. \u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eSafe Digital Environment\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eKeep your organization safe from malicious files. \u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEliminates manual tasks, saving you precious resources and reducing operational costs.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet started in few easy steps. Check out \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/21986668718481\"\u003eour help center\u003c/a\u003e for more guidance.\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, open it from the left-side navigation menu in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate a new Swifteq account\u003c/strong\u003e from the app\u0026#39;s page: \u003cstrong\u003e\u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944344198289\"\u003elearn how\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the auto-redact criteria \u0026amp; filters or run attachment removal tasks: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21991728637713\"\u003elearn how\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAuto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon’t let unnecessary attachments slow your business down! \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-chatgpt-app\"\u003e\u003cstrong\u003e👉 Get started with Auto Remove Attachments\u003c/strong\u003e\u003c/a\u003e and experience the difference for yourself. \u003c/p\u003e\n\n\u003cp\u003eClean, simple, and effective attachments management is just a click away! \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Auto+Remove+Attachments.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps. Check out \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/21986668718481\"\u003eour help center\u003c/a\u003e for more guidance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, open it from the left-side navigation menu in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate a new Swifteq account\u003c/strong\u003e from the app\u0026#39;s page: \u003cstrong\u003e\u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944344198289\"\u003elearn how\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the auto-redact criteria \u0026amp; filters or run attachment removal tasks: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21991728637713\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? \n\n **Swifteq’s Auto Remove Attachments** app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. \n\n By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. \n\n [![Demo video of Auto Remove Attachments](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Auto+Remove+Attachments+-+delete+attachment.jpg)](https://www.youtube.com/watch?v=SGviEtNakwM)\n\n## **Features That Improve Your Activity** \n\n\n✅ **Bulk Attachment Removal** \n\n Quickly delete attachments of multiple tickets at once, saving you time and effort. \n\n![Screenshot of Auto Remove Attachments](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Auto+Remove+Attachments+1+.jpg)\n\n✅ **Selective Deletion** \n\n Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. \n\n✅ **Automated Redaction** \n\n Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. \n\n![Screenshot of Auto Remove Attachments - Redaction](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Auto+delete+attachments+2.jpg)\n\n✅ **Top-Tier Security** \n\n Your data is safe with us. All operations follow strict security protocols to protect sensitive information. \n\n✅ **Automated Cleanup Options** \n\n Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. \n\n✅ **One-Click Integration** \n\n  Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. \n\n### You have two options to work with Auto Remove Attachments: \n\n **Setup automation to delete attachments from tickets** \n\n- Redact tickets automatically and remove their attachments moving forward.\n\n- Redact attachments after the tickets are closed.\n\n- Redact files from tickets in your backlog: new, open, pending, or solved tickets. \n\n- Set up your own list of file extensions allowed. \n\n **Run tasks to bulk delete attachments from open or closed tickets** \n\n- Include or exclude from removal based on ticket status, creation period, and ticket tags. \n\n- Remove based on attachment file types. \n\n- Run deletion tasks in the background without affecting your current work in Zendesk. \n\n\n## Benefits You’ll Highly Appreciate \n\n\n 📂 **Save Storage Space** \n\n Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. \n\n 🚀 **Boost Team Productivity** \n\n Streamline your team’s workflow by eliminating time spent managing attachments manually. \n\n 📈 **Better Ticket Organization** \n\n Decluttered tickets make it easier for your team to stay organized and streamline communication. \n\n 🌟 **Enhance Customer Experience** \n\n  Faster, cleaner ticket management means quicker resolutions and happier customers. \n\n ✨ **GDPR Compliance** \n\n Comply with data protection regulations in force without extra work and supplementary costs. \n\n 🔍 **Safe Digital Environment** \n\n Keep your organization safe from malicious files. \n\n 💰 **Cost Savings** \n\n Eliminates manual tasks, saving you precious resources and reducing operational costs.  \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **Get started in few easy steps. Check out [our help center](https://support.swifteq.com/hc/en-us/categories/21986668718481) for more guidance.**\n\n1. Click the **Install** button to install the application in Zendesk.\n\n1. Once the app is installed, open it from the left-side navigation menu in Zendesk.\n\n1. **Create a new Swifteq account** from the app's page: **[learn how](https://support.swifteq.com/hc/en-us/articles/21944344198289)**\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209)\n\n1. Configure the auto-redact criteria \u0026 filters or run attachment removal tasks: [learn how](https://support.swifteq.com/hc/en-us/articles/21991728637713) \n\n**Support and Resources:**\n\n For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Don’t let unnecessary attachments slow your business down! \n\n [**👉 Get started with Auto Remove Attachments**](https://www.swifteq.com/zendesk-chatgpt-app) and experience the difference for yourself. \n\n Clean, simple, and effective attachments management is just a click away! \n\n**Data Privacy:** Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \n\n ![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Auto+Remove+Attachments.jpg)","raw_installation_instructions":"Get started in few easy steps. Check out [our help center](https://support.swifteq.com/hc/en-us/categories/21986668718481) for more guidance.\n\n1. Click the **Install** button to install the application in Zendesk.\n\n1. Once the app is installed, open it from the left-side navigation menu in Zendesk.\n\n1. **Create a new Swifteq account** from the app's page: **[learn how](https://support.swifteq.com/hc/en-us/articles/21944344198289)**\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209)\n\n1. Configure the auto-redact criteria \u0026 filters or run attachment removal tasks: [learn how](https://support.swifteq.com/hc/en-us/articles/21991728637713)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://921677.apps.zdusercontent.com/921677/assets/1772178391-9f0982f4eee111b3240b582b5551ddf4/logo-small.png","large_icon":"https://921677.apps.zdusercontent.com/921677/assets/1772178391-9f0982f4eee111b3240b582b5551ddf4/logo.png","screenshots":["https://921677.apps.zdusercontent.com/921677/assets/1772178391-9f0982f4eee111b3240b582b5551ddf4/screenshot-0.png","https://921677.apps.zdusercontent.com/921677/assets/1772178391-9f0982f4eee111b3240b582b5551ddf4/screenshot-1.png","https://921677.apps.zdusercontent.com/921677/assets/1772178391-9f0982f4eee111b3240b582b5551ddf4/screenshot-2.png"],"installation_count":281},{"id":921870,"name":"Stax Bill Connect","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2445550,"app_id":921870,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-28T09:36:41Z","updated_at":"2023-03-28T09:36:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2445549,"app_id":921870,"name":"staxbill_api_key","kind":"text","required":true,"position":1,"created_at":"2023-03-28T09:36:41Z","updated_at":"2023-03-28T09:36:41Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3483,"entity_id":921870,"app_id":921870,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MaXdwFxtlqGHYutiuykHy94","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1LilPGFxtlqGHYut","cost_id":1103,"cost_type":"CostStripe","active":true,"created_at":"2023-03-28T09:36:43.000Z","updated_at":"2023-03-28T09:36:43.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WEXWMXVLBH","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-03-28T09:36:38Z","updated_at":"2025-12-01T18:27:21Z","terms_conditions_url":"https://bluegem.dev/terms-and-conditions","app_organization":{"id":5461,"name":"Blue Gem Development","email":"support@bluegem.dev","website":"bluegem.dev","country_code":"US","stripe_account_id":"acct_1LilPGFxtlqGHYut","state":null},"locations":[3],"date_published":"2023-04-13T20:52:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-01T18:27:15Z","owner_id":269519,"author_name":"Blue Gem Development","author_email":"support@bluegem.dev","author_url":"https://bluegem.dev","short_description":"Manage your Stax Bill customers, their subscriptions and charges, seamlessly.","long_description":"\u003ch1\u003eAbout Blue Gem Development\u003c/h1\u003e\n\n\u003cp\u003eWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eManage all your customer payments and subscriptions seamlessly within Zendesk Support using Stax Bill Connect. You can easily view customers and orders, process refunds, and cancel subscriptions. Our efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically search customers based on ticket information\u003c/li\u003e\n\u003cli\u003eManually search for customers by email, name, or phone number\u003c/li\u003e\n\u003cli\u003eIssue subscription cancellations\u003c/li\u003e\n\u003cli\u003eIssue payment refunds\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Handling and Privacy\u003c/h2\u003e\n\n\u003cp\u003eIn compliance with Zendesk\u0026#39;s data disclosure requirements and Developer Terms, this app handles customer data responsibly to prevent misuse or unauthorized access. The app accesses limited personal information from Zendesk tickets, including email addresses, names, and phone numbers, solely for the purpose of querying Stax Bill\u0026#39;s API to locate and display matching customer accounts, subscriptions, and orders. This data is not stored persistently by the app; it is processed in real-time during agent sessions and discarded afterward.\u003c/p\u003e\n\n\u003cp\u003eAll communications between Zendesk, the app, and Stax Bill occur over secure, encrypted HTTPS connections to protect data in transit. Access to Stax Bill features is restricted to authenticated Zendesk users with appropriate roles, ensuring only authorized personnel can view or modify customer information. The app does not share, sell, or expose data to any third parties beyond the necessary integration with Stax Bill for the specified functions. We adhere to industry-standard security practices and relevant data protection regulations (e.g., GDPR and CCPA where applicable) to safeguard privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHead on over to \u003cstrong\u003eStax Bill\u0026#39;s\u003c/strong\u003e \u003ca href=\"https://staxbill.com/schedule-demo/\"\u003e\u0026#39;Schedule a Demo\u0026#39; page\u003c/a\u003e in order to schedule a demo and get your account created.\u003c/p\u003e\n\n\u003cp\u003eAfter you\u0026#39;ve gained entry into your \u003cstrong\u003eStax Bill\u003c/strong\u003e account, you need to create API credentials to connect to the \u003cstrong\u003eStax Bill Connect\u003c/strong\u003e app.\u003c/p\u003e\n\n\u003cp\u003eGo to the \u003cstrong\u003eStax Bill\u003c/strong\u003e Dashboard, then:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;\u003cstrong\u003eSettings\u003c/strong\u003e\u0026#39; from the sidebar menu\u003c/li\u003e\n\u003cli\u003eOn the \u0026#39;\u003cstrong\u003eSettings\u003c/strong\u003e\u0026#39; page, click \u0026#39;\u003cstrong\u003eIntegrations\u003c/strong\u003e\u0026#39; from the sidebar menu\u003c/li\u003e\n\u003cli\u003eUpon loading the next page, click on \u0026#39;\u003cstrong\u003eAPI Key\u003c/strong\u003e\u0026#39; from the list of integrations\u003c/li\u003e\n\u003cli\u003eThen click the \u0026#39;\u003cstrong\u003eCREATE KEY\u003c/strong\u003e\u0026#39; button to generate an API key.\u003c/li\u003e\n\u003cli\u003eCopy the \u0026#39;\u003cstrong\u003eAPI key\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003eStax Bill Connect\u0026#39;s\u003c/strong\u003e app settings and paste the API key into the \u0026#39;\u003cstrong\u003e\u003ccode\u003estaxbill_api_key\u003c/code\u003e\u003c/strong\u003e\u0026#39; field\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;\u003cstrong\u003eUpdate\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You should be all set!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues connecting with \u003cstrong\u003eStax Bill Connect\u003c/strong\u003e, please let us know by \u003ca href=\"https://bluegem.dev/#contact-us\"\u003econtacting us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"About Blue Gem Development\n======\n\nWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\n\nManage all your customer payments and subscriptions seamlessly within Zendesk Support using Stax Bill Connect. You can easily view customers and orders, process refunds, and cancel subscriptions. Our efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution.\n\n* Automatically search customers based on ticket information\n* Manually search for customers by email, name, or phone number\n* Issue subscription cancellations\n* Issue payment refunds\n\nData Handling and Privacy\n--------\nIn compliance with Zendesk's data disclosure requirements and Developer Terms, this app handles customer data responsibly to prevent misuse or unauthorized access. The app accesses limited personal information from Zendesk tickets, including email addresses, names, and phone numbers, solely for the purpose of querying Stax Bill's API to locate and display matching customer accounts, subscriptions, and orders. This data is not stored persistently by the app; it is processed in real-time during agent sessions and discarded afterward.\n\nAll communications between Zendesk, the app, and Stax Bill occur over secure, encrypted HTTPS connections to protect data in transit. Access to Stax Bill features is restricted to authenticated Zendesk users with appropriate roles, ensuring only authorized personnel can view or modify customer information. The app does not share, sell, or expose data to any third parties beyond the necessary integration with Stax Bill for the specified functions. We adhere to industry-standard security practices and relevant data protection regulations (e.g., GDPR and CCPA where applicable) to safeguard privacy.","raw_installation_instructions":"Head on over to __Stax Bill's__ ['Schedule a Demo' page](https://staxbill.com/schedule-demo/) in order to schedule a demo and get your account created.\n\nAfter you've gained entry into your __Stax Bill__ account, you need to create API credentials to connect to the __Stax Bill Connect__ app.\n\nGo to the __Stax Bill__ Dashboard, then:\n\n1. Click '__Settings__' from the sidebar menu\n2. On the '__Settings__' page, click '__Integrations__' from the sidebar menu\n3. Upon loading the next page, click on '__API Key__' from the list of integrations\n4. Then click the '__CREATE KEY__' button to generate an API key.\n5. Copy the '__API key__'\n6. Go to the __Stax Bill Connect's__ app settings and paste the API key into the '__`staxbill_api_key`__' field\n7. Click the '__Update__' button\n\nThat's it! You should be all set!\n\nIf you have any issues connecting with __Stax Bill Connect__, please let us know by [contacting us](https://bluegem.dev/#contact-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://921870.apps.zdusercontent.com/921870/assets/1764196751-1be23b2a3e6e7d3680599757e5347412/logo-small.png","large_icon":"https://921870.apps.zdusercontent.com/921870/assets/1764196751-1be23b2a3e6e7d3680599757e5347412/logo.png","screenshots":["https://921870.apps.zdusercontent.com/921870/assets/1764196751-1be23b2a3e6e7d3680599757e5347412/screenshot-0.png","https://921870.apps.zdusercontent.com/921870/assets/1764196751-1be23b2a3e6e7d3680599757e5347412/screenshot-1.png","https://921870.apps.zdusercontent.com/921870/assets/1764196751-1be23b2a3e6e7d3680599757e5347412/screenshot-2.png"],"installation_count":1},{"id":921919,"name":"BigCommerce by Zenplates","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":2445721,"app_id":921919,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-28T12:25:52Z","updated_at":"2023-03-28T12:25:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2445712,"app_id":921919,"name":"store_code","kind":"text","required":true,"position":1,"created_at":"2023-03-28T12:25:51Z","updated_at":"2023-03-28T12:25:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2445713,"app_id":921919,"name":"access_token","kind":"password","required":true,"position":2,"created_at":"2023-03-28T12:25:51Z","updated_at":"2023-03-28T12:25:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2445714,"app_id":921919,"name":"editCustomers","kind":"checkbox","required":false,"position":3,"created_at":"2023-03-28T12:25:51Z","updated_at":"2023-03-28T12:25:51Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445715,"app_id":921919,"name":"editOrders","kind":"checkbox","required":false,"position":4,"created_at":"2023-03-28T12:25:51Z","updated_at":"2023-03-28T12:25:51Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445716,"app_id":921919,"name":"editNotes","kind":"checkbox","required":false,"position":5,"created_at":"2023-03-28T12:25:51Z","updated_at":"2023-03-28T12:25:51Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445717,"app_id":921919,"name":"refundOrders","kind":"checkbox","required":false,"position":6,"created_at":"2023-03-28T12:25:52Z","updated_at":"2023-03-28T12:25:52Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445718,"app_id":921919,"name":"enableCustomerMetrics","kind":"checkbox","required":false,"position":7,"created_at":"2023-03-28T12:25:52Z","updated_at":"2023-03-28T12:25:52Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445719,"app_id":921919,"name":"addInternalNotes","kind":"checkbox","required":false,"position":8,"created_at":"2023-03-28T12:25:52Z","updated_at":"2023-03-28T12:25:52Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2445720,"app_id":921919,"name":"enableLinks","kind":"checkbox","required":false,"position":9,"created_at":"2023-03-28T12:25:52Z","updated_at":"2023-03-28T12:25:52Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":3484,"entity_id":921919,"app_id":921919,"amount":495,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MqDUMEJDVs0D1ssUo10DMff","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":1104,"cost_type":"CostStripe","active":true,"created_at":"2023-03-28T12:25:54.000Z","updated_at":"2023-03-28T12:25:54.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-169307286-17","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-03-28T12:25:47Z","updated_at":"2026-04-07T13:51:18Z","terms_conditions_url":"https://www.zenplates.co/terms-and-conditions?product=app\u0026app=bigcommerce","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[4,3,5,18,16,17,15],"date_published":"2023-04-20T20:42:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-07T13:51:11Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://apps.zenplates.co","short_description":"Manage customers and orders from your BigCommerce store in Zendesk Support","long_description":"\u003cp\u003eThis beautifully simple app gives you a comprehensive view of each BigCommerce customer and their order history, making it easy to provide personalized support and a better customer experience. You\u0026#39;ll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.\u003c/p\u003e\n\n\u003cp\u003eSimply start a free 7 day trial to seamlessly integrate Zendesk Support with your BigCommerce store.\u003c/p\u003e\n\n\u003ch4\u003eContextual information when it\u0026#39;s needed\u003c/h4\u003e\n\n\u003cp\u003eThe app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your BigCommerce store.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.zenplates.co/assets/images/marketplace/bigcommerce/screenshot-3.png\" alt=\"View customers and their orders in BigCommerce\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eOn the Orders page you can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView all orders associated with the ticket requester\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for other customers and orders within BigCommerce\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter orders by ID or a search term\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSort orders by order number, created date or status\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eOn the Order page you can immediately access:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe order number, created date and status\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll product line items in the order, including unit prices, quantities and subtotals\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduct line item SKU and variation details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll shipping and shipment information, which includes shipping methods, costs, tracking information, comments and items in the shipments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDiscounts that have been applied to the order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe note left by the customer when placing the order and staff notes, if present\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder payment history, discounts, payments from the customer and any refunds\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhether the customer was a guest when then placed the order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer details including name, email address and billing/shipping information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer metrics including age of the account, lifetime value and average order value\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll notes associated with the order\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnterprise-grade features without the price tag\u003c/h4\u003e\n\n\u003cp\u003eBecause common actions can be performed within Zendesk without the need to switch tabs, you\u0026#39;ll be able to spend less time working on tickets and more time building better relationships with your customers.\u003c/p\u003e\n\n\u003ch3\u003eThis powerful app allows you to:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate new customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit the details of an existing customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for and view the details of another customer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChange the status of an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefund an order (item based or order level, with override functionality)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd customer or private notes to an order\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate customer details and billing information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink customers and orders to tickets in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick through to customers, orders and products within BigCommerce\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith much more on the way!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch4\u003eOne more thing\u003c/h4\u003e\n\n\u003cp\u003eThere\u0026#39;s a lot that goes into providing a great customer experience and making sure your customers are happy after before and after they purchase from you is more important than ever. In addition to building beautiful apps for Zendesk, we provide \u003ca href=\"https://www.zenplates.co/\"\u003ehighly customizable Zendesk help center themes\u003c/a\u003e so that your self-service channel is both engaging and useful for your customers.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions or thoughts about how to improve this app, please \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e as we value your feedback!\u003c/p\u003e\n\n\u003ch4\u003eData handling \u0026amp; privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to BigCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with BigCommerce’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your BigCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and BigCommerce accounts. For more information, see the \u003ca href=\"https://www.zenplates.co/terms-and-conditions#apps\"\u003eZenplates Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo set up the BigCommerce app in your Zendesk account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate a new \u003ca href=\"https://support.bigcommerce.com/s/article/Store-API-Accounts?language=en_US\"\u003eAPI Account\u003c/a\u003e with a token type of \u003ccode\u003eV2/V3 API token\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnsure you allow the following permissions: Customers (modify), Information \u0026amp; settings (read-only), Orders (modify), Order transactions (modify), Create payments (create), Get payment methods (read-only), Stored payment instructions (read-only), Products (modify), Channel settings (read-only), Channel listings (read-only), Store inventory (modify).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNote the API path, which includes your Store Code, for example \u003ccode\u003estores/XXXX\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app by starting a free 7 day trial through the Zendesk App Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Store Code noted earlier along with the Access Token provided after you created the API Account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the features that you\u0026#39;d like to have available through the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave time and effort and win more deals by unlocking the power of BigCommerce within Zendesk!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have trouble connecting to your BigCommerce store or using the app, please contact our Support team at \u003ca href=\"mailto:support@zenplates.co\"\u003esupport@zenplates.co\u003c/a\u003e for assistance.\u003c/p\u003e\n","raw_long_description":"This beautifully simple app gives you a comprehensive view of each BigCommerce customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.\n\nSimply start a free 7 day trial to seamlessly integrate Zendesk Support with your BigCommerce store.\n\n#### Contextual information when it's needed\n\nThe app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your BigCommerce store.\n\n![View customers and their orders in BigCommerce](https://www.zenplates.co/assets/images/marketplace/bigcommerce/screenshot-3.png)\n\n### On the Orders page you can:\n\n* View all orders associated with the ticket requester\n\n* Search for other customers and orders within BigCommerce\n\n* Filter orders by ID or a search term\n\n* Sort orders by order number, created date or status\n\n### On the Order page you can immediately access:\n\n* The order number, created date and status\n\n* All product line items in the order, including unit prices, quantities and subtotals\n\n* Product line item SKU and variation details\n\n* All shipping and shipment information, which includes shipping methods, costs, tracking information, comments and items in the shipments\n\n* Discounts that have been applied to the order\n\n* The note left by the customer when placing the order and staff notes, if present\n\n* Order payment history, discounts, payments from the customer and any refunds\n\n* Whether the customer was a guest when then placed the order\n\n* Customer details including name, email address and billing/shipping information\n\n* Customer metrics including age of the account, lifetime value and average order value\n\n* All notes associated with the order\n\n#### Enterprise-grade features without the price tag\n\nBecause common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers.\n\n### This powerful app allows you to:\n\n* Create new customers\n\n* Edit the details of an existing customer\n\n* Search for and view the details of another customer\n\n* Change the status of an order\n\n* Refund an order (item based or order level, with override functionality)\n\n* Add customer or private notes to an order\n\n* Update customer details and billing information\n\n* Link customers and orders to tickets in Zendesk\n\n* Click through to customers, orders and products within BigCommerce\n\n**With much more on the way!**\n\n#### One more thing\n\nThere's a lot that goes into providing a great customer experience and making sure your customers are happy after before and after they purchase from you is more important than ever. In addition to building beautiful apps for Zendesk, we provide [highly customizable Zendesk help center themes](https://www.zenplates.co/) so that your self-service channel is both engaging and useful for your customers.\n\nIf you have questions or thoughts about how to improve this app, please [contact us](https://www.zenplates.co/contact-us) as we value your feedback!\n\n#### Data handling \u0026 privacy\n\nThis app connects your Zendesk account to BigCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with BigCommerce’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your BigCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and BigCommerce accounts. For more information, see the [Zenplates Terms and Conditions](https://www.zenplates.co/terms-and-conditions#apps).","raw_installation_instructions":"To set up the BigCommerce app in your Zendesk account:\n\n1. Create a new [API Account](https://support.bigcommerce.com/s/article/Store-API-Accounts?language=en_US) with a token type of `V2/V3 API token`.\n\n2. Ensure you allow the following permissions: Customers (modify), Information \u0026 settings (read-only), Orders (modify), Order transactions (modify), Create payments (create), Get payment methods (read-only), Stored payment instructions (read-only), Products (modify), Channel settings (read-only), Channel listings (read-only), Store inventory (modify).\n\n3. Note the API path, which includes your Store Code, for example `stores/XXXX`.\n\n4. Install the app by starting a free 7 day trial through the Zendesk App Marketplace.\n\n5. Enter your Store Code noted earlier along with the Access Token provided after you created the API Account.\n\n6. Enable the features that you'd like to have available through the app.\n\n7. Save time and effort and win more deals by unlocking the power of BigCommerce within Zendesk!\n\nIf you have trouble connecting to your BigCommerce store or using the app, please contact our Support team at [support@zenplates.co](mailto:support@zenplates.co) for assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://921919.apps.zdusercontent.com/921919/assets/1774962213-cc0a1226ef8581e90beeb02781517bae/support/logo-small.png","large_icon":"https://921919.apps.zdusercontent.com/921919/assets/1774962213-cc0a1226ef8581e90beeb02781517bae/support/logo.png","screenshots":["https://921919.apps.zdusercontent.com/921919/assets/1774962213-cc0a1226ef8581e90beeb02781517bae/support/screenshot-0.png","https://921919.apps.zdusercontent.com/921919/assets/1774962213-cc0a1226ef8581e90beeb02781517bae/support/screenshot-1.png","https://921919.apps.zdusercontent.com/921919/assets/1774962213-cc0a1226ef8581e90beeb02781517bae/support/screenshot-2.png"],"installation_count":7},{"id":921964,"name":"Whatsapp Sender","state":"published","version":"7.0","framework_version":"2.0","parameters":[{"id":2446024,"app_id":921964,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-28T14:46:27Z","updated_at":"2023-03-28T14:46:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446020,"app_id":921964,"name":"SMOOCH_APP_ID","kind":"text","required":true,"position":1,"created_at":"2023-03-28T14:46:26Z","updated_at":"2023-03-28T14:46:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446021,"app_id":921964,"name":"SMOOCH_USERNAME","kind":"text","required":true,"position":2,"created_at":"2023-03-28T14:46:26Z","updated_at":"2023-03-28T14:46:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446022,"app_id":921964,"name":"SMOOCH_PASSWORD","kind":"text","required":true,"position":3,"created_at":"2023-03-28T14:46:26Z","updated_at":"2023-03-28T14:46:26Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2446023,"app_id":921964,"name":"SMOOCH_INTEGRATION_ID","kind":"text","required":true,"position":4,"created_at":"2023-03-28T14:46:27Z","updated_at":"2023-03-28T14:46:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3485,"entity_id":921964,"app_id":921964,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1MqbzoE4qPA1Ef4inuQXsxbl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JD8L8E4qPA1Ef4i","cost_id":1105,"cost_type":"CostStripe","active":true,"created_at":"2023-03-28T14:46:29.000Z","updated_at":"2023-03-28T14:46:29.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-03-28T14:46:25Z","updated_at":"2025-04-04T00:10:01Z","terms_conditions_url":"https://www.be-simple.it/informativa-clienti","app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":"acct_1JD8L8E4qPA1Ef4i","state":"published"},"locations":[3,2],"date_published":"2023-05-01T21:58:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-11-21T20:08:16Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"software@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Invia proattivamente i tuoi messaggi whatsapp","long_description":"\u003cp\u003e\u003cstrong\u003eQuesta app richiede una licenza attiva per Sunshine Conversations, acquistata o inclusa nel tuo piano. Se desideri saperne di più sull\u0026#39;acquisto di una licenza Sunshine Conversations, rivolgiti al tuo rappresentante Zendesk che sarà lieto di aiutarti.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEstendi le potenzialità del tuo Zendesk Support  tramite \u003cstrong\u003eWhatsapp Sender di Be-Simple\u003c/strong\u003e, potrai \u003cstrong\u003einviare\u003c/strong\u003e messaggi \u003cstrong\u003ewhatsapp\u003c/strong\u003e in maniera \u003cstrong\u003eproattiva\u003c/strong\u003e direttamente dal vostro Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFunzionalità\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInviare \u003cstrong\u003efacilmente notifiche WhatsApp\u003c/strong\u003e tramite template autorizzati.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAggiungere \u003cstrong\u003enotifiche WhatsApp proattive\u003c/strong\u003e ai vostri \u003cstrong\u003etrigger\u003c/strong\u003e e alle vostre \u003cstrong\u003eautomazioni\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInviare \u003cstrong\u003enotifiche WhatsApp\u003c/strong\u003e quando si verificano eventi specifici.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInviare \u003cstrong\u003epromemoria proattivi\u003c/strong\u003e, \u003cstrong\u003eincentivi\u003c/strong\u003e o informazioni educative per attirare i clienti e \u003cstrong\u003eaumentare le vendite\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreare campagne\u003c/strong\u003e di \u003cstrong\u003emarketing WhatsApp\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInviare messaggi massivi su  WhatsApp\u003c/strong\u003e tramite \u003cstrong\u003ericerca\u003c/strong\u003e per nome, organizzazione, tag e molto altro.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRispondere a ticket su whatsapp \u003cstrong\u003eevitando il limite di risposta di 24 ore\u003c/strong\u003e imposto da Meta.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePer poterlo utilizzare è necessario avere una licenza di \u003cstrong\u003eSunCo\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIl processo di download richiede meno di 2 minuti:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFare clic su Installa nella pagina di \u003cstrong\u003eWhatsapp Sender\u003c/strong\u003e sul marketplace di Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccedere al proprio account Zendesk per finalizzare l\u0026#39;installazione dell\u0026#39;applicazione.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeguire \u003ca href=\"https://support.be-simple.it/hc/it/articles/10724662078482#h_01GXZG92KMMD1Z57BF17YCGM98\"\u003ele istruzioni\u003c/a\u003e per \u003cstrong\u003econfigurare la tua app\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUna volta installata l\u0026#39;app, \u003cstrong\u003eaccedi\u003c/strong\u003e a Whatsapp Sender \u003cstrong\u003edalla barra dei menu a sinistra\u003c/strong\u003e nell\u0026#39;ambiente Zendesk \u003cstrong\u003eo\u003c/strong\u003e direttamente \u003cstrong\u003edal ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGodetevi\u003c/strong\u003e la nostra app e iniziate a \u003cstrong\u003emandare Whatsapp\u003c/strong\u003e!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePer ulteriori informazioni, visitate il nostro \u003ca href=\"https://support.be-simple.it/hc/it\"\u003ecentro assistenza\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Questa app richiede una licenza attiva per Sunshine Conversations, acquistata o inclusa nel tuo piano. Se desideri saperne di più sull'acquisto di una licenza Sunshine Conversations, rivolgiti al tuo rappresentante Zendesk che sarà lieto di aiutarti.**\n\n\n\nEstendi le potenzialità del tuo Zendesk Support  tramite **Whatsapp Sender di Be-Simple**, potrai **inviare** messaggi **whatsapp** in maniera **proattiva** direttamente dal vostro Zendesk.\n\n\n\n**Funzionalità**\n\n\n\n* Inviare **facilmente notifiche WhatsApp** tramite template autorizzati.\n\n* Aggiungere **notifiche WhatsApp proattive** ai vostri **trigger** e alle vostre **automazioni**.\n\n* Inviare **notifiche WhatsApp** quando si verificano eventi specifici.\n\n* Inviare **promemoria proattivi**, **incentivi** o informazioni educative per attirare i clienti e **aumentare le vendite**.\n\n* **Creare campagne** di **marketing WhatsApp**.\n\n* **Inviare messaggi massivi su  WhatsApp** tramite **ricerca** per nome, organizzazione, tag e molto altro.\n\n* Rispondere a ticket su whatsapp **evitando il limite di risposta di 24 ore** imposto da Meta.\n\n\n\nPer poterlo utilizzare è necessario avere una licenza di **SunCo**.","raw_installation_instructions":"Il processo di download richiede meno di 2 minuti:\n\n\n\n1.  Fare clic su Installa nella pagina di **Whatsapp Sender** sul marketplace di Zendesk.\n\n2.  Accedere al proprio account Zendesk per finalizzare l'installazione dell'applicazione.\n\n3.  Seguire [le istruzioni](https://support.be-simple.it/hc/it/articles/10724662078482#h_01GXZG92KMMD1Z57BF17YCGM98) per **configurare la tua app**.\n\n4.  Una volta installata l'app, **accedi** a Whatsapp Sender **dalla barra dei menu a sinistra** nell'ambiente Zendesk **o** direttamente **dal ticket**.\n\n5.  **Godetevi** la nostra app e iniziate a **mandare Whatsapp**!\n\nPer ulteriori informazioni, visitate il nostro [centro assistenza](https://support.be-simple.it/hc/it).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://921964.apps.zdusercontent.com/921964/assets/1732195819-59a2619a02b8c2c281a0ada660f3ee6f/logo-small.png","large_icon":"https://921964.apps.zdusercontent.com/921964/assets/1732195819-59a2619a02b8c2c281a0ada660f3ee6f/logo.png","screenshots":["https://921964.apps.zdusercontent.com/921964/assets/1732195819-59a2619a02b8c2c281a0ada660f3ee6f/screenshot-0.png","https://921964.apps.zdusercontent.com/921964/assets/1732195819-59a2619a02b8c2c281a0ada660f3ee6f/screenshot-1.png","https://921964.apps.zdusercontent.com/921964/assets/1732195819-59a2619a02b8c2c281a0ada660f3ee6f/screenshot-2.png"],"installation_count":28},{"id":922191,"name":"Glean","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2446791,"app_id":922191,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-03-29T09:52:26Z","updated_at":"2023-03-29T09:52:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2446790,"app_id":922191,"name":"backendDomain","kind":"text","required":true,"position":1,"created_at":"2023-03-29T09:52:26Z","updated_at":"2023-03-29T09:52:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2506837,"app_id":922191,"name":"webAppUrl","kind":"url","required":true,"position":2,"created_at":"2023-05-23T21:15:00Z","updated_at":"2023-05-23T21:15:00Z","default_value":"https://app.glean.com","secure":false,"scopes":null,"options":null},{"id":2536423,"app_id":922191,"name":"enableActivityLogging","kind":"checkbox","required":false,"position":3,"created_at":"2023-06-28T15:58:27Z","updated_at":"2024-12-05T18:49:03Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2536424,"app_id":922191,"name":"webhookTargetURL","kind":"hidden","required":false,"position":4,"created_at":"2023-06-28T15:58:27Z","updated_at":"2024-12-05T18:49:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2536425,"app_id":922191,"name":"webhookSecret","kind":"hidden","required":false,"position":5,"created_at":"2023-06-28T15:58:27Z","updated_at":"2024-12-05T18:49:03Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3487,"entity_id":922191,"app_id":922191,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-03-29T09:52:27.000Z","updated_at":"2023-03-29T09:52:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-03-29T09:52:25Z","updated_at":"2026-03-02T22:01:48Z","terms_conditions_url":null,"app_organization":{"id":5248,"name":"Glean","email":"support@glean.com","website":"Glean.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10,4,1],"date_published":"2023-06-01T21:13:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://glean.com/get-a-demo"},"location_names":["ticket_sidebar","ticket_editor","new_ticket_sidebar","top_bar"],"last_update_time":"2026-03-02T22:01:43Z","owner_id":269519,"author_name":"Glean Work","author_email":"team@glean.com","author_url":"https://www.glean.com","short_description":"AI-powered enterprise search and knowledge discovery for today’s teams.","long_description":"\u003cp\u003e\u003ca href=\"https://www.glean.com\"\u003eGlean\u003c/a\u003e connects to and understands all your company\u0026#39;s knowledge to bring you the answers you need while working in Zendesk. With Glean, teams improve customer experience with faster response times using state-of-the-art enterprise search and RAG technology to retrieve the most relevant, up-to-date information. Whether it is accessing ticket context, product experts, or customer information to respond to questions and unblock issues quickly, Glean generates highly personalized answers grounded in your company\u0026#39;s unique enterprise knowledge graph.\u003c/p\u003e\n\n\u003cp\u003eWith this integration:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess your entire company\u0026#39;s knowledge from within Zendesk:\u003c/strong\u003e Quickly find answers outside of Zendesk with access to experts, related documents, and tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHave all customer context upon first interaction:\u003c/strong\u003e Be prepared to answer unknown questions when picking up a ticket. Support agents will have access to summaries and suggested next steps when they open a ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend personalized replies in seconds:\u003c/strong\u003e Efficiently craft and refine customer responses, including adjusting tone and conciseness.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustomize your team\u0026#39;s experience:\u003c/strong\u003e Rearrange or swap the Glean agents powering the Home tab. Build new AI agents and add them inside the Agents tab.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOur customers love Glean and can\u0026#39;t imagine living without it:\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eGlean is a game changer. Everyone, everywhere has wasted countless hours reinventing the wheel because they couldn\u0026#39;t find what they were looking for or didn\u0026#39;t know it even existed. Glean solves that very fundamental problem. It is the connective tissue used by Confluent employees across the globe. As a rapidly growing organization with people spread across geographies and content across dozens of systems, Confluent relies on Glean to help us bridge gaps and reduce silos and drive efficiency.\u003c/em\u003e — Manu Narayan, Sr. Director of IT @ Confluent\u003c/p\u003e\n\n\u003ch3\u003eData Disclosures\u003c/h3\u003e\n\n\u003cp\u003eFor details on how Glean handles customer data, see \u003ca href=\"https://www.glean.com/privacy-policy\"\u003eGlean\u0026#39;s Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can install the app from Zendesk Marketplace. For additional assistance, please reach out to us at support@glean.com.\u003c/p\u003e\n","raw_long_description":"[Glean](https://www.glean.com) connects to and understands all your company's knowledge to bring you the answers you need while working in Zendesk. With Glean, teams improve customer experience with faster response times using state-of-the-art enterprise search and RAG technology to retrieve the most relevant, up-to-date information. Whether it is accessing ticket context, product experts, or customer information to respond to questions and unblock issues quickly, Glean generates highly personalized answers grounded in your company's unique enterprise knowledge graph.\n\nWith this integration:\n\n- **Access your entire company's knowledge from within Zendesk:** Quickly find answers outside of Zendesk with access to experts, related documents, and tickets.\n\n- **Have all customer context upon first interaction:** Be prepared to answer unknown questions when picking up a ticket. Support agents will have access to summaries and suggested next steps when they open a ticket.\n\n- **Send personalized replies in seconds:** Efficiently craft and refine customer responses, including adjusting tone and conciseness.\n\n- **Customize your team's experience:** Rearrange or swap the Glean agents powering the Home tab. Build new AI agents and add them inside the Agents tab.\n\nOur customers love Glean and can't imagine living without it:\n\n*Glean is a game changer. Everyone, everywhere has wasted countless hours reinventing the wheel because they couldn't find what they were looking for or didn't know it even existed. Glean solves that very fundamental problem. It is the connective tissue used by Confluent employees across the globe. As a rapidly growing organization with people spread across geographies and content across dozens of systems, Confluent relies on Glean to help us bridge gaps and reduce silos and drive efficiency.* — Manu Narayan, Sr. Director of IT @ Confluent\n\n### Data Disclosures\n\nFor details on how Glean handles customer data, see [Glean's Privacy Policy](https://www.glean.com/privacy-policy).","raw_installation_instructions":"You can install the app from Zendesk Marketplace. 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By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eWith \u003cstrong\u003ePabbly Connect\u003c/strong\u003e, you can seamlessly handle all customer payments and subscriptions directly within Zendesk Support. You\u0026#39;ll have a clear view of customer orders and details, and be able to process refunds and cancel subscriptions with ease. Our advanced algorithm ensures that payment data is instantly linked to the relevant support tickets, making issue resolution quick and efficient. No more time-consuming payment management - say hello to streamlined support ticket resolution.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically search customers based on ticket information\u003c/li\u003e\n\u003cli\u003eManually search for customers by email\u003c/li\u003e\n\u003cli\u003eIssue subscription cancellations\u003c/li\u003e\n\u003cli\u003eIssue payment refunds\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eHead on over to \u003cstrong\u003ePabbly\u0026#39;s\u003c/strong\u003e \u003ca href=\"https://accounts.pabbly.com/signup/\"\u003e\u0026#39;Sign Up\u0026#39; page\u003c/a\u003e in order to create an account.\u003c/p\u003e\n\n\u003cp\u003eAfter you\u0026#39;ve gained entry into your \u003cstrong\u003ePabbly\u003c/strong\u003e account, you need to create API credentials to connect to the \u003cstrong\u003ePabbly Connect\u003c/strong\u003e app.\u003c/p\u003e\n\n\u003cp\u003eGo to the \u003cstrong\u003ePabbly\u0026#39;s Subscription Billing\u003c/strong\u003e Dashboard, then:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;\u003cstrong\u003eSettings\u003c/strong\u003e\u0026#39; from the left sidebar menu\u003c/li\u003e\n\u003cli\u003eUpon loading the next page, click the \u0026#39;\u003cstrong\u003eAPI Settings\u003c/strong\u003e\u0026#39; link under the \u0026#39;\u003cstrong\u003eAll Settings\u003c/strong\u003e\u0026#39; heading\u003c/li\u003e\n\u003cli\u003eIf you haven\u0026#39;t already generated an \u0026#39;\u003cstrong\u003eAPI Key\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret Key\u003c/strong\u003e\u0026#39;, then click the \u0026#39;\u003cstrong\u003eGenerate API\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003cli\u003eSave the \u0026#39;\u003cstrong\u003eAPI Key\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret Key\u003c/strong\u003e\u0026#39; temporarily somewhere\u003c/li\u003e\n\u003cli\u003ePer Zendesk\u0026#39;s rules, the \u0026#39;\u003cstrong\u003eAPI Key\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret Key\u003c/strong\u003e\u0026#39; needs to be \u0026#39;encoded\u0026#39;, this can be done by doing the following:\n\n\u003col\u003e\n\u003cli\u003eGo to our \u003ca href=\"https://bluegem.dev/api-credential-encoder/?payment-processor=pabbly\"\u003e\u003cstrong\u003eAPI Credential Encoder page\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eEnter your \u0026#39;\u003cstrong\u003eAPI Key\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret Key\u003c/strong\u003e\u0026#39; into their respective fields\u003c/li\u003e\n\u003cli\u003eYour API credentials will be automatically encoded and you can copy it from the \u0026#39;\u003cstrong\u003eAPI Token\u003c/strong\u003e\u0026#39; field\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003ePabbly Connect\u0026#39;s\u003c/strong\u003e app settings and paste the encoded API token into the \u0026#39;\u003cstrong\u003epabbly_secret\u003c/strong\u003e\u0026#39; field\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;\u003cstrong\u003eUpdate\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You should be all set!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues connecting with \u003cstrong\u003ePabbly Connect\u003c/strong\u003e, please let us know by \u003ca href=\"https://bluegem.dev/#contact-us\"\u003econtacting us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"About Blue Gem Development\n======\n\nWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\n\nWith __Pabbly Connect__, you can seamlessly handle all customer payments and subscriptions directly within Zendesk Support. You'll have a clear view of customer orders and details, and be able to process refunds and cancel subscriptions with ease. Our advanced algorithm ensures that payment data is instantly linked to the relevant support tickets, making issue resolution quick and efficient. No more time-consuming payment management - say hello to streamlined support ticket resolution.\n\n* Automatically search customers based on ticket information\n* Manually search for customers by email\n* Issue subscription cancellations\n* Issue payment refunds","raw_installation_instructions":"Head on over to __Pabbly's__ ['Sign Up' page](https://accounts.pabbly.com/signup/) in order to create an account.\n\nAfter you've gained entry into your __Pabbly__ account, you need to create API credentials to connect to the __Pabbly Connect__ app.\n\nGo to the __Pabbly's Subscription Billing__ Dashboard, then:\n\n1. Click '__Settings__' from the left sidebar menu\n3. Upon loading the next page, click the '__API Settings__' link under the '__All Settings__' heading\n4. If you haven't already generated an '__API Key__' and '__Secret Key__', then click the '__Generate API__' button\n7. Save the '__API Key__' and '__Secret Key__' temporarily somewhere\n8. Per Zendesk's rules, the '__API Key__' and '__Secret Key__' needs to be 'encoded', this can be done by doing the following:\n   1. Go to our [__API Credential Encoder page__](https://bluegem.dev/api-credential-encoder/?payment-processor=pabbly)\n   2. Enter your '__API Key__' and '__Secret Key__' into their respective fields\n   3. Your API credentials will be automatically encoded and you can copy it from the '__API Token__' field\n9. Go to the __Pabbly Connect's__ app settings and paste the encoded API token into the '__pabbly_secret__' field\n10. Click the '__Update__' button\n\nThat's it! You should be all set!\n\nIf you have any issues connecting with __Pabbly Connect__, please let us know by [contacting us](https://bluegem.dev/#contact-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://923021.apps.zdusercontent.com/923021/assets/1680293335-86179830afdad0199cd920a4e1f89092/logo-small.png","large_icon":"https://923021.apps.zdusercontent.com/923021/assets/1680293335-86179830afdad0199cd920a4e1f89092/logo.png","screenshots":["https://923021.apps.zdusercontent.com/923021/assets/1680293335-86179830afdad0199cd920a4e1f89092/screenshot-0.png","https://923021.apps.zdusercontent.com/923021/assets/1680293335-86179830afdad0199cd920a4e1f89092/screenshot-1.png","https://923021.apps.zdusercontent.com/923021/assets/1680293335-86179830afdad0199cd920a4e1f89092/screenshot-2.png"],"installation_count":0},{"id":923055,"name":"List Links","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2449937,"app_id":923055,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-01T01:54:00Z","updated_at":"2023-04-01T01:54:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2449936,"app_id":923055,"name":"categories","kind":"text","required":false,"position":1,"created_at":"2023-04-01T01:54:00Z","updated_at":"2023-04-01T01:54:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3495,"entity_id":923055,"app_id":923055,"amount":10,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MrtbxIuFrQZUkgLi4n1fH5D","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1108,"cost_type":"CostStripe","active":true,"created_at":"2023-04-01T01:54:02.000Z","updated_at":"2023-04-01T01:54:02.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-01T01:53:59Z","updated_at":"2025-04-04T00:10:02Z","terms_conditions_url":"https://2app.pro/service/app-zendesk-list-links-index/#terms-of-use","app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":"acct_1MYeLYIuFrQZUkgL","state":null},"locations":[3],"date_published":"2023-04-28T20:11:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-04-28T20:09:03Z","owner_id":269519,"author_name":"2app.pro","author_email":"support@2app.pro","author_url":"https://2app.pro","short_description":"An easy way to view and categorize your ticket comment links","long_description":"\u003cp\u003e\u003cstrong\u003eWith Link List, you can easily list and categorize all the links included in your ticket comments.\u003c/strong\u003e This means you can have a clear and organized view of all the links being shared with you, without wasting time searching through a large number of comments.\u003c/p\u003e\n\n\u003ch3\u003eThe advantages of Link List include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTime savings: Link List allows you to quickly find all links shared\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ein your ticket comments without wasting time searching for them.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOrganization: With Link List, you can categorize links according to\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eyour needs, which means you can easily find the links you need at a\u003c/p\u003e\n\n\u003cp\u003elater time.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImproved quality of service: With a clear and organized view of links\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eshared with you, you can respond to tickets more efficiently,\u003c/p\u003e\n\n\u003cp\u003eproviding accurate and relevant information to your customers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImproved efficiency: Link List helps optimize Zendesk ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003emanagement, allowing you to respond to tickets more quickly and\u003c/p\u003e\n\n\u003cp\u003eaccurately.\u003c/p\u003e\n\n\u003cp\u003eWith all these advantages, Link List is an essential tool for anyone looking to improve Zendesk ticket management. Try it out today and see how it can transform your work routine!\u003c/p\u003e\n\n\u003ch4\u003eTerms of use and other information are available on the app page: \u003ca href=\"https://2app.pro/service/app-zendesk-list-links-index/\" title=\"App\"\u003ehttps://2app.pro/service/app-zendesk-list-links-index/\u003c/a\u003e\u003c/h4\u003e\n\n\u003ch4\u003eQuestions and suggestions please contact support@2app.pro\u003c/h4\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/p\u003e\n\n\u003cp\u003eTo install the List Links, please follow the below instructions.\u003cbr\u003e\n1. Click Install in the top-right corner of this screen.\u003cbr\u003e\n2. Choose your Zendesk instance.\u003cbr\u003e\n3. If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\u003cbr\u003e\n4. Click Install.\u003cbr\u003e\n5. Visit a ticket. in the sidebar locate the List Link application.\u003cbr\u003e\n6. Click on the configuration button. Add one or more categories, providing a name and the links or part of a link that will be categorized.\u003cbr\u003e\n7. Only administrators user can configure link categories.\u003c/p\u003e\n\n\u003cp\u003eEnjoy the app!\u003c/p\u003e\n","raw_long_description":"**With Link List, you can easily list and categorize all the links included in your ticket comments.** This means you can have a clear and organized view of all the links being shared with you, without wasting time searching through a large number of comments.\n\n\n\n### The advantages of Link List include:\n\n- Time savings: Link List allows you to quickly find all links shared\n\nin your ticket comments without wasting time searching for them.\n\n- Organization: With Link List, you can categorize links according to\n\nyour needs, which means you can easily find the links you need at a\n\nlater time.\n\n- Improved quality of service: With a clear and organized view of links\n\nshared with you, you can respond to tickets more efficiently,\n\nproviding accurate and relevant information to your customers.\n\n- Improved efficiency: Link List helps optimize Zendesk ticket\n\nmanagement, allowing you to respond to tickets more quickly and\n\naccurately.\n\n\n\nWith all these advantages, Link List is an essential tool for anyone looking to improve Zendesk ticket management. Try it out today and see how it can transform your work routine!\n\n\n\n\n\n\n\n#### Terms of use and other information are available on the app page: [https://2app.pro/service/app-zendesk-list-links-index/](https://2app.pro/service/app-zendesk-list-links-index/ 'App')\n\n#### Questions and suggestions please contact support@2app.pro","raw_installation_instructions":"If you have issues installing the app please contact us: support@2app.pro\n\nTo install the List Links, please follow the below instructions.\n1. Click Install in the top-right corner of this screen.\n2. Choose your Zendesk instance.\n3. If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\n4. Click Install.\n5. Visit a ticket. in the sidebar locate the List Link application.\n6. Click on the configuration button. Add one or more categories, providing a name and the links or part of a link that will be categorized.\n7. 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By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eKeep all your customer payments and subscriptions working smoothly with PayWhirl Connect in Zendesk Support. You\u0026#39;ll have an easy view of customers and their invoices, and be able to refund and cancel subs hassle-free. Our slick algorithm hooks up payment data with the right support tickets pronto, so you can solve issues lickety-split. So long to tedious payment management, and welcome to speedy support ticket fixing.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically search customers based on ticket information\u003c/li\u003e\n\u003cli\u003eManually search for customers by email\u003c/li\u003e\n\u003cli\u003eIssue subscription cancellations\u003c/li\u003e\n\u003cli\u003eIssue payment refunds\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eHead on over to \u003cstrong\u003ePayWhirls\u0026#39;s\u003c/strong\u003e \u003ca href=\"https://app.paywhirl.com/signup?plan=starter\"\u003e\u0026#39;Sign up\u0026#39; page\u003c/a\u003e in order to get your account created.\u003c/p\u003e\n\n\u003cp\u003eAfter you\u0026#39;ve gained entry into your \u003cstrong\u003ePayWhirl\u003c/strong\u003e account, you need to create API credentials to connect to the \u003cstrong\u003ePayWhirl Connect\u003c/strong\u003e app.\u003c/p\u003e\n\n\u003cp\u003eGo to the \u003cstrong\u003ePayWhirl\u003c/strong\u003e Dashboard, then:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;\u003cstrong\u003eDeveloper\u003c/strong\u003e\u0026#39; from the left-hand sidebar menu\u003c/li\u003e\n\u003cli\u003eThen click on \u0026#39;\u003cstrong\u003eAPI Keys\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eUpon loading the next page, find where it says \u0026#39;\u003cstrong\u003eAPI Key Name\u003c/strong\u003e\u0026#39;\n\n\u003cul\u003e\n\u003cli\u003eType in \u0026#39;\u003cstrong\u003ePayWhirl Connect\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;\u003cstrong\u003eGenerate Key\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eYou should then see the \u0026#39;\u003cstrong\u003eKey\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret\u003c/strong\u003e\u0026#39; listed\u003c/li\u003e\n\u003cli\u003eCopy the API\u0026#39;s \u0026#39;\u003cstrong\u003eKey\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret\u003c/strong\u003e\u0026#39; values\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003ePayWhirl Connect\u0026#39;s\u003c/strong\u003e app settings and paste the \u0026#39;\u003cstrong\u003eKey\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003eSecret\u003c/strong\u003e\u0026#39; values into the \u0026#39;\u003cstrong\u003e\u003ccode\u003epaywhirl_api_key\u003c/code\u003e\u003c/strong\u003e\u0026#39; and \u0026#39;\u003cstrong\u003e\u003ccode\u003epaywhirl_api_secret\u003c/code\u003e\u003c/strong\u003e\u0026#39; fields\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;\u003cstrong\u003eUpdate\u003c/strong\u003e\u0026#39;button\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You should be all set!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues connecting with \u003cstrong\u003ePayWhirl Connect\u003c/strong\u003e, please let us know by \u003ca href=\"https://bluegem.dev/#contact-us\"\u003econtacting us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"About Blue Gem Development\n======\n\nWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\n\nKeep all your customer payments and subscriptions working smoothly with PayWhirl Connect in Zendesk Support. You'll have an easy view of customers and their invoices, and be able to refund and cancel subs hassle-free. Our slick algorithm hooks up payment data with the right support tickets pronto, so you can solve issues lickety-split. So long to tedious payment management, and welcome to speedy support ticket fixing.\n\n* Automatically search customers based on ticket information\n* Manually search for customers by email\n* Issue subscription cancellations\n* Issue payment refunds","raw_installation_instructions":"Head on over to __PayWhirls's__ ['Sign up' page](https://app.paywhirl.com/signup?plan=starter) in order to get your account created.\n\nAfter you've gained entry into your __PayWhirl__ account, you need to create API credentials to connect to the __PayWhirl Connect__ app.\n\nGo to the __PayWhirl__ Dashboard, then:\n\n1. Click '__Developer__' from the left-hand sidebar menu\n2. Then click on '__API Keys__'\n3. Upon loading the next page, find where it says '__API Key Name__'\n   * Type in '__PayWhirl Connect__'\n   * Click the '__Generate Key__' button\n4. You should then see the '__Key__' and '__Secret__' listed\n5. Copy the API's '__Key__' and '__Secret__' values\n6. Go to the __PayWhirl Connect's__ app settings and paste the '__Key__' and '__Secret__' values into the '__`paywhirl_api_key`__' and '__`paywhirl_api_secret`__' fields\n7. Click the '__Update__'button\n\nThat's it! You should be all set!\n\nIf you have any issues connecting with __PayWhirl Connect__, please let us know by [contacting us](https://bluegem.dev/#contact-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://923306.apps.zdusercontent.com/923306/assets/1681231566-e76da42420c8e2d2496d6d45699e1853/logo-small.png","large_icon":"https://923306.apps.zdusercontent.com/923306/assets/1681231566-e76da42420c8e2d2496d6d45699e1853/logo.png","screenshots":["https://923306.apps.zdusercontent.com/923306/assets/1681231566-e76da42420c8e2d2496d6d45699e1853/screenshot-0.png","https://923306.apps.zdusercontent.com/923306/assets/1681231566-e76da42420c8e2d2496d6d45699e1853/screenshot-1.png","https://923306.apps.zdusercontent.com/923306/assets/1681231566-e76da42420c8e2d2496d6d45699e1853/screenshot-2.png"],"installation_count":0},{"id":923793,"name":"Organization Notes","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2451450,"app_id":923793,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-04T09:31:47Z","updated_at":"2023-04-04T09:31:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2451449,"app_id":923793,"name":"on-token","kind":"oauth","required":false,"position":1,"created_at":"2023-04-04T09:31:47Z","updated_at":"2023-04-04T09:31:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3503,"entity_id":923793,"app_id":923793,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Mt61mKRyRxBkVw74HCvbtLA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Mt5Q5KRyRxBkVw7","cost_id":1110,"cost_type":"CostStripe","active":true,"created_at":"2023-04-04T09:31:49.000Z","updated_at":"2023-04-04T09:31:49.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-04T09:31:45Z","updated_at":"2026-05-14T14:52:45Z","terms_conditions_url":"https://djmartins88.github.io/organization_notes/terms","app_organization":{"id":5411,"name":"David Martins","email":"djmartins.dev@gmail.com","website":"","country_code":"PT","stripe_account_id":"acct_1Mt5Q5KRyRxBkVw7","state":null},"locations":[3,6],"date_published":"2023-09-25T15:26:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","organization_sidebar"],"last_update_time":"2024-06-05T16:55:17Z","owner_id":269519,"author_name":"David","author_email":"djmartins.dev@gmail.com","author_url":"https://djmartins88.github.io/organization_notes","short_description":"Quickly display your Organization Notes.","long_description":"\u003cp\u003eWrite your Organization Notes using markdown. Then that information is readily available on each ticket. The main goal is to improve your agents efficiency by avoiding having to make multiple clicks to reach basic information to handle the ticket.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall then register/login with OAuth2. This is required to guarantee your data privacy. Please save these credentials in case you need to install this application again.\u003c/p\u003e\n","raw_long_description":"Write your Organization Notes using markdown. Then that information is readily available on each ticket. The main goal is to improve your agents efficiency by avoiding having to make multiple clicks to reach basic information to handle the ticket.","raw_installation_instructions":"Install then register/login with OAuth2. This is required to guarantee your data privacy. Please save these credentials in case you need to install this application again.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://923793.apps.zdusercontent.com/923793/assets/1717606080-58c45726bcce42f67d794d2b45ac0b80/logo-small.png","large_icon":"https://923793.apps.zdusercontent.com/923793/assets/1717606080-58c45726bcce42f67d794d2b45ac0b80/logo.png","screenshots":["https://923793.apps.zdusercontent.com/923793/assets/1717606080-58c45726bcce42f67d794d2b45ac0b80/screenshot-0.png","https://923793.apps.zdusercontent.com/923793/assets/1717606080-58c45726bcce42f67d794d2b45ac0b80/screenshot-1.png","https://923793.apps.zdusercontent.com/923793/assets/1717606080-58c45726bcce42f67d794d2b45ac0b80/screenshot-2.png"],"installation_count":3},{"id":923863,"name":"Knowbler","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2451671,"app_id":923863,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-04T13:50:58Z","updated_at":"2023-04-04T13:50:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2490170,"app_id":923863,"name":"UID","kind":"text","required":true,"position":1,"created_at":"2023-05-10T23:49:40Z","updated_at":"2023-05-10T23:49:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2490171,"app_id":923863,"name":"InstanceURL","kind":"text","required":true,"position":2,"created_at":"2023-05-10T23:49:40Z","updated_at":"2023-05-10T23:49:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3504,"entity_id":923863,"app_id":923863,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-04T13:51:00.000Z","updated_at":"2023-04-04T13:51:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-04T13:50:58Z","updated_at":"2026-07-23T11:31:52Z","terms_conditions_url":null,"app_organization":{"id":5513,"name":"Grazitti Interactive","email":"support@sinergify.com","website":"www.grazitti.com","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2023-05-17T20:11:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-05-17T20:09:31Z","owner_id":269519,"author_name":"SearchUnify","author_email":"partnersupport@searchunify.com","author_url":"https://www.searchunify.com/products/knowbler/","short_description":"Accelerate Knowledge Creation, Optimization, \u0026 Consumption with Machine Learning","long_description":"\u003cp\u003eKnowbler leverages machine learning for auto-populating knowledge articles on a pre-defined template, while your support agent resolves a case. This empowers support agents to create knowledge articles at the same time a resolution is proposed.\u003c/p\u003e\n\n\u003cp\u003eKnowbler lets agents attach resolution articles to cases so that when a similar issue arrives in the future, the solution is easier to discover. It identifies the KB articles that failed to leave their mark so that the support coaches can review them and share feedback.\u003c/p\u003e\n\n\u003cp\u003eMonitoring the usage of knowledge base articles is as important as creating them. ‘Support Effectiveness’ analytics gives the ratio of cases where Knowbler-generated articles were shared or attached to cases. \u0026#39;Contributor Analytics\u0026#39; reveals the number of articles\u0026#39; support agents\u0026#39; authored and how many times they were linked to cases.\u003c/p\u003e\n\n\u003cp\u003eLeading global enterprises including CornerstoneOnDemand, Namely, Geotab, Syntellis, Natterbox and Qlik leverage Knowbler for optimizing and accelerating support knowledge creation for their teams, in their workflow.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo Install Knowbler, please follow the below mentioned steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eYou must have a valid Knowbler subscription. In case you don\u0026#39;t, please contact us at \u003ca href=\"mailto:sales@searchunify.com\"\u003esales@searchunify.com\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePlease configure \u003cstrong\u003eKnowbler Zendesk\u003c/strong\u003e from the Knowbler admin panel. You can refer the following document and perform the steps mentioned -  \u003ca href=\"https://docs.knowbler.com/Content/Marketplace/Knowbler/Zendesk-SU.htm\"\u003eConfigure Knowbler For Zendesk\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Marketplace, click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will see a form requesting the following information:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstance Url:\u003c/strong\u003e This is the Knowbler admin base url (domain with https://)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUID:\u003c/strong\u003e Service Desk UId. This can be found in Knowbler admin panel under \u003cstrong\u003eClients \u0026gt; Service Desk\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eInstall\u003c/strong\u003e after providing the above details.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Knowbler leverages machine learning for auto-populating knowledge articles on a pre-defined template, while your support agent resolves a case. This empowers support agents to create knowledge articles at the same time a resolution is proposed.\n\nKnowbler lets agents attach resolution articles to cases so that when a similar issue arrives in the future, the solution is easier to discover. It identifies the KB articles that failed to leave their mark so that the support coaches can review them and share feedback.\n\nMonitoring the usage of knowledge base articles is as important as creating them. ‘Support Effectiveness’ analytics gives the ratio of cases where Knowbler-generated articles were shared or attached to cases. 'Contributor Analytics' reveals the number of articles' support agents' authored and how many times they were linked to cases.\n\nLeading global enterprises including CornerstoneOnDemand, Namely, Geotab, Syntellis, Natterbox and Qlik leverage Knowbler for optimizing and accelerating support knowledge creation for their teams, in their workflow.","raw_installation_instructions":"To Install Knowbler, please follow the below mentioned steps:\n\n* You must have a valid Knowbler subscription. In case you don't, please contact us at [sales@searchunify.com](mailto:sales@searchunify.com)\n\n* Please configure **Knowbler Zendesk** from the Knowbler admin panel. You can refer the following document and perform the steps mentioned -  [Configure Knowbler For Zendesk](https://docs.knowbler.com/Content/Marketplace/Knowbler/Zendesk-SU.htm)\n\n* In Zendesk Marketplace, click **Install**.\n\n* You will see a form requesting the following information:\n\n    * **Instance Url:** This is the Knowbler admin base url (domain with https://)\n\n    * **UID:** Service Desk UId. This can be found in Knowbler admin panel under **Clients \u003e Service Desk**\n\n* Click on **Install** after providing the above details.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://923863.apps.zdusercontent.com/923863/assets/1683891630-f10e4253c4b076fc55e1dfefd9ffdb5d/logo-small.png","large_icon":"https://923863.apps.zdusercontent.com/923863/assets/1683891630-f10e4253c4b076fc55e1dfefd9ffdb5d/logo.png","screenshots":["https://923863.apps.zdusercontent.com/923863/assets/1683891630-f10e4253c4b076fc55e1dfefd9ffdb5d/screenshot-0.png","https://923863.apps.zdusercontent.com/923863/assets/1683891630-f10e4253c4b076fc55e1dfefd9ffdb5d/screenshot-1.png","https://923863.apps.zdusercontent.com/923863/assets/1683891630-f10e4253c4b076fc55e1dfefd9ffdb5d/screenshot-2.png"],"installation_count":2},{"id":925463,"name":"LoudHippo","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2457098,"app_id":925463,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-10T21:21:32Z","updated_at":"2023-04-10T21:21:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3509,"entity_id":925463,"app_id":925463,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-10T21:21:34.000Z","updated_at":"2023-04-10T21:21:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-10T21:21:31Z","updated_at":"2025-04-04T00:10:03Z","terms_conditions_url":null,"app_organization":{"id":5766,"name":"LoudHippo","email":"support@loudhippo.io","website":"https://loudhippo.io","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-06-05T18:28:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.loudhippo.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-06-05T18:19:58Z","owner_id":269519,"author_name":"LoudHippo","author_email":"developers@loudhippo.io","author_url":"https://loudhippo.io","short_description":"See customers survey data right within Zendesk.","long_description":"\u003cp\u003eAllows agents to see customers last survey response to help give conversation more context.\u003c/p\u003e\n\n\u003cp\u003eLoudHippo - Post-purchase Surveys \u003c/p\u003e\n\n\u003cp\u003eBuild a complete picture of attribution and understand exactly where/who each order is coming from. Using pixels alone for marketing attribution is only telling half-truths. Fill in the gaps with analytics fuelled by ground truth—your customers. With HDYHAU post-purchase attribution surveys, you can confidently invest in hard-to-track channels like TikTok, Facebook, Instagram and influencer marketing.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eView help and install instructions \u003ca href=\"https://help.loudhippo.io/en/articles/7245369-zendesk-integration\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Allows agents to see customers last survey response to help give conversation more context.\n\nLoudHippo - Post-purchase Surveys \n\nBuild a complete picture of attribution and understand exactly where/who each order is coming from. Using pixels alone for marketing attribution is only telling half-truths. Fill in the gaps with analytics fuelled by ground truth—your customers. With HDYHAU post-purchase attribution surveys, you can confidently invest in hard-to-track channels like TikTok, Facebook, Instagram and influencer marketing.","raw_installation_instructions":"View help and install instructions [here](https://help.loudhippo.io/en/articles/7245369-zendesk-integration).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://925463.apps.zdusercontent.com/925463/assets/1685782721-695fbf97dcc81b77870602bb6a21572a/logo-small.png","large_icon":"https://925463.apps.zdusercontent.com/925463/assets/1685782721-695fbf97dcc81b77870602bb6a21572a/logo.png","screenshots":["https://925463.apps.zdusercontent.com/925463/assets/1685782721-695fbf97dcc81b77870602bb6a21572a/screenshot-0.png","https://925463.apps.zdusercontent.com/925463/assets/1685782721-695fbf97dcc81b77870602bb6a21572a/screenshot-1.png","https://925463.apps.zdusercontent.com/925463/assets/1685782721-695fbf97dcc81b77870602bb6a21572a/screenshot-2.png"],"installation_count":0},{"id":926186,"name":"Review Management by AppTweak","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2459453,"app_id":926186,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-13T08:46:07Z","updated_at":"2023-04-13T08:46:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3517,"entity_id":926186,"app_id":926186,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-13T08:46:08.000Z","updated_at":"2023-04-13T08:46:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-13T08:46:06Z","updated_at":"2025-04-04T00:10:04Z","terms_conditions_url":null,"app_organization":{"id":5738,"name":"AppTweak","email":"zendesk@apptweak.com","website":"https://www.apptweak.com/","country_code":"BE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-05-02T20:58:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.apptweak.com/en/pricing?currency=usd"},"location_names":["ticket_sidebar"],"last_update_time":"2023-05-16T21:43:46Z","owner_id":269519,"author_name":"AppTweak","author_email":"zendesk@apptweak.com","author_url":"https://help.apptweak.com/en/articles/7836222-integrate-your-apptweak-account-to-zendesk","short_description":"Manage your app store reviews without leaving your Zendesk account.","long_description":"\u003cp\u003eIntegrate AppTweak with your Zendesk account to start replying to app store reviews directly from Zendesk. This integration is available for all App Store and Google Play apps. Number of replies per month depends on your AppTweak plan. \u003ca href=\"https://help.apptweak.com/en/articles/7836222-integrate-your-apptweak-account-to-zendesk\"\u003eLearn more\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWhy integrate AppTweak with Zendesk?\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive all your App Store and Google Play reviews directly in your Zendesk Support Agent Workspace.\u003c/li\u003e\n\u003cli\u003eTurn all your app store reviews into Zendesk tickets and manage them alongside your other support\nchannels.\u003c/li\u003e\n\u003cli\u003eBetter engage with your users \u0026amp; reply to reviews directly from Zendesk.\u003c/li\u003e\n\u003cli\u003eFilter the reviews you want to receive in Zendesk by country, language, or star rating.\u003c/li\u003e\n\u003cli\u003eTranslate app reviews into your preferred language.\u003c/li\u003e\n\u003cli\u003eMake sure each review finds the right agent by combining AppTweak\u0026#39;s automated tags with Zendeskfeatures.\u003c/li\u003e\n\u003cli\u003eChange the reviews you want to receive in Zendesk without ever leaving the Zendesk interface.\u003c/li\u003e\n\u003cli\u003eEasy setup in minutes.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis integration is only available to AppTweak Review Management users. Interested? Start your free trial or get a demo at \u003ca href=\"https://www.apptweak.com/en\"\u003ehttps://www.apptweak.com/en\u003c/a\u003e to learn more about this powerful integration.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003e“How to install” AppTweak Reviews integration in Zendesk:\u003c/h2\u003e\n\n\u003cp\u003eThis integration is only available to AppTweak Review Management users. Interested? Start your free trial or get a demo at \u003ca href=\"https://www.apptweak.com/en\"\u003ehttps://www.apptweak.com/en\u003c/a\u003e to learn more about this powerful integration.\u003c/p\u003e\n\n\u003cp\u003eInstall your AppTweak/Zendesk integration by following these simple steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the Zendesk Marketplace and install the \u003cstrong\u003eReview Management app by AppTweak\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSign in to your AppTweak account at \u003ca href=\"https://www.apptweak.com/en\"\u003ehttps://www.apptweak.com/en\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the Review Management tool using the sidebar on the left\u003c/li\u003e\n\u003cli\u003eClick “Connect my console” or “Connect my apps” (if you haven\u0026#39;t already)\u003c/li\u003e\n\u003cli\u003eAfter connecting your store consoles with AppTweak, select the “Integrations” section from the expanded menu of the Review Management sidebar\u003c/li\u003e\n\u003cli\u003eClick “Add Integration” to the right of the Zendesk bar\u003c/li\u003e\n\u003cli\u003eChoose the app store reviews you want to be sent to Zendesk\u003c/li\u003e\n\u003cli\u003eSelect the filters (language, country, etc) you want to apply to reviews sent to Zendesk\u003c/li\u003e\n\u003cli\u003eAfter clicking “Set Integration”, a token will be displayed in the Zendesk integrations section on AppTweak\u003c/li\u003e\n\u003cli\u003eIn Zendesk, visit the “Zendesk Admin Center” \u0026gt; “Review Management by AppTweak”\u003c/li\u003e\n\u003cli\u003eAdd your account and paste the token into the displayed box\u003c/li\u003e\n\u003cli\u003eYou will now start to receive your app store reviews in the Zendesk Support Agent Workspace!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor questions regarding this integration, visit our \u003ca href=\"https://help.apptweak.com/en/articles/7836222-integrate-your-apptweak-account-to-zendesk\"\u003eHelp Center\u003c/a\u003e or reach out to our team at \u003ca href=\"mailto:zendesk@apptweak.com\"\u003ezendesk@apptweak.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Integrate AppTweak with your Zendesk account to start replying to app store reviews directly from Zendesk. This integration is available for all App Store and Google Play apps. Number of replies per month depends on your AppTweak plan. [Learn more](https://help.apptweak.com/en/articles/7836222-integrate-your-apptweak-account-to-zendesk).\n\nWhy integrate AppTweak with Zendesk?\n\n* Receive all your App Store and Google Play reviews directly in your Zendesk Support Agent Workspace.\n* Turn all your app store reviews into Zendesk tickets and manage them alongside your other support\n channels.\n* Better engage with your users \u0026 reply to reviews directly from Zendesk.\n* Filter the reviews you want to receive in Zendesk by country, language, or star rating.\n* Translate app reviews into your preferred language.\n* Make sure each review finds the right agent by combining AppTweak's automated tags with Zendeskfeatures.\n* Change the reviews you want to receive in Zendesk without ever leaving the Zendesk interface.\n* Easy setup in minutes.\n\nThis integration is only available to AppTweak Review Management users. Interested? Start your free trial or get a demo at [https://www.apptweak.com/en](https://www.apptweak.com/en) to learn more about this powerful integration.","raw_installation_instructions":"## “How to install” AppTweak Reviews integration in Zendesk:\n\nThis integration is only available to AppTweak Review Management users. Interested? Start your free trial or get a demo at [https://www.apptweak.com/en](https://www.apptweak.com/en) to learn more about this powerful integration.\n\nInstall your AppTweak/Zendesk integration by following these simple steps:\n\n* Go to the Zendesk Marketplace and install the **Review Management app by AppTweak**\n* Sign in to your AppTweak account at [https://www.apptweak.com/en](https://www.apptweak.com/en)\n* Navigate to the Review Management tool using the sidebar on the left\n* Click “Connect my console” or “Connect my apps” (if you haven't already)\n* After connecting your store consoles with AppTweak, select the “Integrations” section from the expanded menu of the Review Management sidebar\n* Click “Add Integration” to the right of the Zendesk bar\n* Choose the app store reviews you want to be sent to Zendesk\n* Select the filters (language, country, etc) you want to apply to reviews sent to Zendesk\n* After clicking “Set Integration”, a token will be displayed in the Zendesk integrations section on AppTweak\n* In Zendesk, visit the “Zendesk Admin Center” \u003e “Review Management by AppTweak”\n* Add your account and paste the token into the displayed box\n* You will now start to receive your app store reviews in the Zendesk Support Agent Workspace!\n\nFor questions regarding this integration, visit our [Help Center](https://help.apptweak.com/en/articles/7836222-integrate-your-apptweak-account-to-zendesk) or reach out to our team at \u003czendesk@apptweak.com\u003e","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://926186.apps.zdusercontent.com/926186/assets/1683621103-ef2f0bc99a077976067da77d8765bfb7/logo-small.png","large_icon":"https://926186.apps.zdusercontent.com/926186/assets/1683621103-ef2f0bc99a077976067da77d8765bfb7/logo.png","screenshots":["https://926186.apps.zdusercontent.com/926186/assets/1683621103-ef2f0bc99a077976067da77d8765bfb7/screenshot-0.png","https://926186.apps.zdusercontent.com/926186/assets/1683621103-ef2f0bc99a077976067da77d8765bfb7/screenshot-1.png","https://926186.apps.zdusercontent.com/926186/assets/1683621103-ef2f0bc99a077976067da77d8765bfb7/screenshot-2.png"],"installation_count":24},{"id":926745,"name":"Custom Links","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":2464863,"app_id":926745,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-15T02:28:50Z","updated_at":"2023-04-15T02:28:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2464862,"app_id":926745,"name":"categories","kind":"text","required":false,"position":1,"created_at":"2023-04-15T02:28:50Z","updated_at":"2023-04-15T02:28:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3524,"entity_id":926745,"app_id":926745,"amount":10,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MwyqTIuFrQZUkgLYYP3iWCc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1111,"cost_type":"CostStripe","active":true,"created_at":"2023-04-15T02:28:52.000Z","updated_at":"2023-04-15T02:28:52.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-15T02:28:49Z","updated_at":"2025-04-04T00:10:05Z","terms_conditions_url":"https://2app.pro/service/app-zendesk-custom-links/#terms-of-use","app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":"acct_1MYeLYIuFrQZUkgL","state":null},"locations":[3],"date_published":"2023-05-10T23:09:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-11-07T19:26:27Z","owner_id":269519,"author_name":"2app.pro","author_email":"support@2app.pro","author_url":"https://2app.pro","short_description":"Create and visit quick links using placeholders.","long_description":"\u003cp\u003e\u003cstrong\u003eWith Custom Links you can create and visit quick links using placeholders.\u003c/strong\u003e An application that allows creating and sharing access links can be a useful tool for support agents, helping to improve efficiency, quality of service, and customer satisfaction.\u003c/p\u003e\n\n\u003ch3\u003eThe advantages of Custom Links include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGreater efficiency: the application can help improve the efficiency of the agents\u0026#39; work, allowing them to quickly access the links necessary to solve customers\u0026#39; problems.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduced response time: support agents can use the application to quickly provide links to useful information to customers, which can help reduce response time and improve customer satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBetter quality of service: with easy and quick access to relevant information, agents can provide better and more efficient customer service.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReduced workload: the use of access links can help reduce the workload of agents, as many common questions can be answered with the help of links, freeing up more time for more complex and personalized tasks.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBetter tracking of interactions: with the application, agents can better track interactions with customers and provide more accurate and updated information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllows you to use Zendesk placeholders to create custom links, depending on the ticket being handled.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTerms of use and other information are available on the app page: \u003ca href=\"https://2app.pro/service/app-zendesk-custom-links/\" title=\"App\"\u003ehttps://2app.pro/service/app-zendesk-custom-links/\u003c/a\u003e\u003c/h4\u003e\n\n\u003ch4\u003eQuestions and suggestions please contact support@2app.pro\u003c/h4\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/p\u003e\n\n\u003cp\u003eTo install the Custom Links, please follow the below instructions.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner of this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eVisit a ticket. in the sidebar locate the Custom Links application.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the configuration button. Add one or more categories, providing a name and the links or part of a link that will be categorized.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnly administrators user can configure link categories.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy the app!\u003c/p\u003e\n","raw_long_description":"**With Custom Links you can create and visit quick links using placeholders.** An application that allows creating and sharing access links can be a useful tool for support agents, helping to improve efficiency, quality of service, and customer satisfaction.\n\n\n\n### The advantages of Custom Links include:\n\n\n\n- Greater efficiency: the application can help improve the efficiency of the agents' work, allowing them to quickly access the links necessary to solve customers' problems.\n\n- Reduced response time: support agents can use the application to quickly provide links to useful information to customers, which can help reduce response time and improve customer satisfaction.\n\n- Better quality of service: with easy and quick access to relevant information, agents can provide better and more efficient customer service.\n\n- Reduced workload: the use of access links can help reduce the workload of agents, as many common questions can be answered with the help of links, freeing up more time for more complex and personalized tasks.\n\n- Better tracking of interactions: with the application, agents can better track interactions with customers and provide more accurate and updated information.\n\n- Allows you to use Zendesk placeholders to create custom links, depending on the ticket being handled.\n\n\n\n\n\n\n\n#### Terms of use and other information are available on the app page: [https://2app.pro/service/app-zendesk-custom-links/](https://2app.pro/service/app-zendesk-custom-links/ 'App')\n\n#### Questions and suggestions please contact support@2app.pro","raw_installation_instructions":"If you have issues installing the app please contact us: support@2app.pro\n\nTo install the Custom Links, please follow the below instructions.\n\n1. Click Install in the top-right corner of this screen.\n\n2. Choose your Zendesk instance.\n\n3. If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\n\n4. Click Install.\n\n5. Visit a ticket. in the sidebar locate the Custom Links application.\n\n6. Click on the configuration button. Add one or more categories, providing a name and the links or part of a link that will be categorized.\n\n7. Only administrators user can configure link categories.\n\nEnjoy the app!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://926745.apps.zdusercontent.com/926745/assets/1730851687-0dff4e7aa4e6c894f0a200e26a39edb5/logo-small.png","large_icon":"https://926745.apps.zdusercontent.com/926745/assets/1730851687-0dff4e7aa4e6c894f0a200e26a39edb5/logo.png","screenshots":["https://926745.apps.zdusercontent.com/926745/assets/1730851687-0dff4e7aa4e6c894f0a200e26a39edb5/screenshot-0.png","https://926745.apps.zdusercontent.com/926745/assets/1730851687-0dff4e7aa4e6c894f0a200e26a39edb5/screenshot-1.png","https://926745.apps.zdusercontent.com/926745/assets/1730851687-0dff4e7aa4e6c894f0a200e26a39edb5/screenshot-2.png"],"installation_count":12},{"id":927175,"name":"EZO CMMS","state":"published","version":"3.3","framework_version":"2.0","parameters":[{"id":2465689,"app_id":927175,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-17T10:58:35Z","updated_at":"2023-04-17T10:58:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2465686,"app_id":927175,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2023-04-17T10:58:34Z","updated_at":"2023-04-17T10:58:34Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2465687,"app_id":927175,"name":"ez_subdomain","kind":"text","required":true,"position":2,"created_at":"2023-04-17T10:58:34Z","updated_at":"2023-04-17T10:58:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2465688,"app_id":927175,"name":"admin_email","kind":"text","required":true,"position":3,"created_at":"2023-04-17T10:58:35Z","updated_at":"2023-04-17T10:58:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2822056,"app_id":927175,"name":"activity_logs","kind":"checkbox","required":false,"position":4,"created_at":"2024-02-07T16:43:42Z","updated_at":"2024-02-07T16:43:42Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3525,"entity_id":927175,"app_id":927175,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-17T10:58:37.000Z","updated_at":"2023-04-17T10:58:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2023-04-17T10:58:33Z","updated_at":"2026-07-14T20:29:26Z","terms_conditions_url":null,"app_organization":{"id":688,"name":"EZOfficeInventory","email":"support@ezofficeinventory.com","website":"http://www.ezofficeinventory.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2023-05-09T21:59:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ezo.io/ezo-cmms/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-14T20:29:21Z","owner_id":269519,"author_name":"EZO CMMS","author_email":"support@ezo.io","author_url":"https://ezo.io/ezo-cmms/?r=zendesk_marketplace","short_description":"Maintenance management solution for maximum productivity \u0026 equipment reliability","long_description":"\u003cp\u003eEZO CMMS offers instant access to your assets and their maintenance details from within Zendesk. Leverage the only maintenance management solution that gives you complete visibility across your asset and inventory landscape – including purchasing, reservations, assignment, auditing and maintenance schedules. Try it free for 15 days!\u003c/p\u003e\n\n\u003cp\u003eEZO CMMS’ Zendesk integration provides best-in-class work management experience and boosts agent efficiency by consolidating your assets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZO CMMS alerts in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe systems interact seamlessly with each other, offering agents unprecedented levels of control and context when working on incidents. Access all your assets from EZO CMMS and link them with individuals and tickets within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eOur integration with Zendesk enables you to: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming work in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate Zendesk tickets straight from the asset details page in EZO CMMS\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFlag and quickly identify assets for maintenance, track an asset’s incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eHere are some common scenarios where EZO CMMS’ Zendesk integration streamlines work management and communications:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA technician requests repairs for a broken laptop and reserves a loaner during the service. EZO CMMS manages asset-related details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of check-ins, checkouts and overdue reservations. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA staff user in the field requires help troubleshooting a power drill and submits a ticket. From within Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn engineering company pulls a report in EZO CMMS showing all of the Zendesk tickets associated with their equipment, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse EZO CMMS’ powerful maintenance tracking ability to track custody, location, and upkeep of all your assets. Streamline your work management workflows while strengthening both security and accountability with a comprehensive cloud maintenance management platform. \u003c/p\u003e\n\n\u003cp\u003eReach out to us at \u003ca href=\"mailto:support@ezo.io\"\u003esupport@ezo.io\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eDon’t have an EZO CMMS Account?\u003c/h3\u003e\n\n\u003cp\u003eGo to \u003ca href=\"https://ezo.io/ezo-cmms/\"\u003ehttps://ezo.io/ezo-cmms/\u003c/a\u003e and hit the Free Trial button. You can take EZO CMMS for a 15-day free trial. No credit card is required for signing up.\u003c/p\u003e\n\n\u003ch3\u003eAlready have an Account?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk portal\u003c/li\u003e\n\u003cli\u003eSign in to your EZO CMMS account\u003c/li\u003e\n\u003cli\u003eIn EZO CMMS, go to Settings → Add Ons → Zendesk Integration\u003c/li\u003e\n\u003cli\u003eTap the Get App On Zendesk button\u003c/li\u003e\n\u003cli\u003eYou’ll be asked for your Zendesk subdomain\u003c/li\u003e\n\u003cli\u003eOnce you’ve entered the subdomain here, we’ll take care of the rest\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOpen any Zendesk ticket and look for the EZO CMMS app on the right. If the Apps Pane is collapsed, tap the Apps button on top right to view connected apps\u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eHere are the first few steps that you can do:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a technician in EZO CMMS, say, emma@example.com\u003c/li\u003e\n\u003cli\u003eCheck out a few assets to Emily\u003c/li\u003e\n\u003cli\u003eGo to Zendesk and create a ticket for emma@example.com\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe assets checked out to Emma are shown in the right pane on this ticket. You can also see her EZO CMMS profile details.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLink an asset to the ticket by tapping the black link button\u003c/li\u003e\n\u003cli\u003eGo to the linked asset in EZO CMMS and explore the Zendesk Tickets tab on this asset\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"EZO CMMS offers instant access to your assets and their maintenance details from within Zendesk. Leverage the only maintenance management solution that gives you complete visibility across your asset and inventory landscape – including purchasing, reservations, assignment, auditing and maintenance schedules. Try it free for 15 days!\n\n EZO CMMS’ Zendesk integration provides best-in-class work management experience and boosts agent efficiency by consolidating your assets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZO CMMS alerts in Zendesk.\n\n The systems interact seamlessly with each other, offering agents unprecedented levels of control and context when working on incidents. Access all your assets from EZO CMMS and link them with individuals and tickets within Zendesk.\n\n Our integration with Zendesk enables you to: \n\n + Search for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming work in Zendesk\n\n + Create Zendesk tickets straight from the asset details page in EZO CMMS\n\n + Flag and quickly identify assets for maintenance, track an asset’s incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume \n\n Here are some common scenarios where EZO CMMS’ Zendesk integration streamlines work management and communications:\n\n + A technician requests repairs for a broken laptop and reserves a loaner during the service. EZO CMMS manages asset-related details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of check-ins, checkouts and overdue reservations. \n\n + A staff user in the field requires help troubleshooting a power drill and submits a ticket. From within Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine \n\n + An engineering company pulls a report in EZO CMMS showing all of the Zendesk tickets associated with their equipment, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets.\n\n Use EZO CMMS’ powerful maintenance tracking ability to track custody, location, and upkeep of all your assets. Streamline your work management workflows while strengthening both security and accountability with a comprehensive cloud maintenance management platform. \n\n Reach out to us at [support@ezo.io](mailto:support@ezo.io).","raw_installation_instructions":"### Don’t have an EZO CMMS Account?\n\nGo to [https://ezo.io/ezo-cmms/](https://ezo.io/ezo-cmms/) and hit the Free Trial button. You can take EZO CMMS for a 15-day free trial. No credit card is required for signing up.\n\n### Already have an Account?\n\n+ Sign in to your Zendesk portal\n+ Sign in to your EZO CMMS account\n+ In EZO CMMS, go to Settings → Add Ons → Zendesk Integration\n+ Tap the Get App On Zendesk button\n+ You’ll be asked for your Zendesk subdomain\n+ Once you’ve entered the subdomain here, we’ll take care of the rest\n\nOpen any Zendesk ticket and look for the EZO CMMS app on the right. If the Apps Pane is collapsed, tap the Apps button on top right to view connected apps\n### Getting Started\n\nHere are the first few steps that you can do:\n\n+ Create a technician in EZO CMMS, say, emma@example.com\n+ Check out a few assets to Emily\n+ Go to Zendesk and create a ticket for emma@example.com\n\nThe assets checked out to Emma are shown in the right pane on this ticket. You can also see her EZO CMMS profile details.\n\n+ Link an asset to the ticket by tapping the black link button\n+ Go to the linked asset in EZO CMMS and explore the Zendesk Tickets tab on this asset","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://927175.apps.zdusercontent.com/927175/assets/1783419945-113375a3270ec1fe0e4eb8076518dcef/logo-small.png","large_icon":"https://927175.apps.zdusercontent.com/927175/assets/1783419945-113375a3270ec1fe0e4eb8076518dcef/logo.png","screenshots":["https://927175.apps.zdusercontent.com/927175/assets/1783419945-113375a3270ec1fe0e4eb8076518dcef/screenshot-0.png","https://927175.apps.zdusercontent.com/927175/assets/1783419945-113375a3270ec1fe0e4eb8076518dcef/screenshot-1.png","https://927175.apps.zdusercontent.com/927175/assets/1783419945-113375a3270ec1fe0e4eb8076518dcef/screenshot-2.png"],"installation_count":8},{"id":927247,"name":"Draft Proofreading OpenAI Assist","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2465929,"app_id":927247,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-17T15:20:33Z","updated_at":"2023-04-17T15:20:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2465928,"app_id":927247,"name":"openAiApiToken","kind":"text","required":false,"position":1,"created_at":"2023-04-17T15:20:33Z","updated_at":"2023-04-17T15:20:33Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3528,"entity_id":927247,"app_id":927247,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-17T15:20:35.000Z","updated_at":"2023-04-17T15:20:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-17T15:20:33Z","updated_at":"2025-04-04T00:10:05Z","terms_conditions_url":null,"app_organization":{"id":3386,"name":"Toru Takahashi","email":"torutakahashi.ayashi@gmail.com","website":"https://github.com/toru-takahashi/","country_code":"JP","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2023-06-14T22:08:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_editor"],"last_update_time":"2023-06-14T22:05:20Z","owner_id":269519,"author_name":"Toru Takahashi","author_email":"torutakahashi.ayashi@gmail.com","author_url":"https://github.com/toru-takahashi","short_description":"Use OpenAI's ChatGPT to make and profread your ticket response.","long_description":"\u003cp\u003eDraft Proofreading OpenAI Assist is a powerful application leveraging OpenAI\u0026#39;s ChatGPT to streamline your customer support workflow.\u003c/p\u003e\n\n\u003cp\u003ethis app simplifies your support tasks:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDraft (Japanese): Generate draft responses in Japanese. Utilize ChatGPT to read the ticket conversation and generate a base response for you.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDraft (English): Generate draft responses in English, following the same process as the Japanese draft.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProofread (Japanese): Polish your in-progress Japanese responses. Let ChatGPT review and enhance your draft, updating it to ensure accuracy and effectiveness.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProofread (English): Perform the same proofreading function as above but for English responses.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003eAdd your OpenAI API key and click install.\u003c/p\u003e\n\n\u003cp\u003eTo gain access to OpenAI\u0026#39;s API,\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eVisit the OpenAI website (https://www.openai.com/) and navigate to the API section\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate an OpenAI account if you don\u0026#39;t already have one. This may involve providing necessary information\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFamiliarize yourself with the OpenAI Developer Dashboard, which is where you will manage your API access and obtain necessary credentials.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Draft Proofreading OpenAI Assist is a powerful application leveraging OpenAI's ChatGPT to streamline your customer support workflow.\n\nthis app simplifies your support tasks:\n\n1. Draft (Japanese): Generate draft responses in Japanese. Utilize ChatGPT to read the ticket conversation and generate a base response for you.\n\n2. Draft (English): Generate draft responses in English, following the same process as the Japanese draft.\n\n3. Proofread (Japanese): Polish your in-progress Japanese responses. Let ChatGPT review and enhance your draft, updating it to ensure accuracy and effectiveness.\n\n4. Proofread (English): Perform the same proofreading function as above but for English responses.","raw_installation_instructions":"Add your OpenAI API key and click install.\n\nTo gain access to OpenAI's API,\n\n1. Visit the OpenAI website (https://www.openai.com/) and navigate to the API section\n\n2. Create an OpenAI account if you don't already have one. This may involve providing necessary information\n\n3. Familiarize yourself with the OpenAI Developer Dashboard, which is where you will manage your API access and obtain necessary credentials.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://927247.apps.zdusercontent.com/927247/assets/1686709886-04772af1a20c2ab0550891cbff78eb52/logo-small.png","large_icon":"https://927247.apps.zdusercontent.com/927247/assets/1686709886-04772af1a20c2ab0550891cbff78eb52/logo.png","screenshots":["https://927247.apps.zdusercontent.com/927247/assets/1686709886-04772af1a20c2ab0550891cbff78eb52/screenshot-0.png","https://927247.apps.zdusercontent.com/927247/assets/1686709886-04772af1a20c2ab0550891cbff78eb52/screenshot-1.png","https://927247.apps.zdusercontent.com/927247/assets/1686709886-04772af1a20c2ab0550891cbff78eb52/screenshot-2.png"],"installation_count":11},{"id":927516,"name":"Enreach Omnichannel Contact Center","state":"published","version":"3.1","framework_version":"2.0","parameters":[{"id":2466910,"app_id":927516,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-18T11:59:30Z","updated_at":"2023-04-18T11:59:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2466907,"app_id":927516,"name":"login_secure","kind":"text","required":false,"position":1,"created_at":"2023-04-18T11:59:29Z","updated_at":"2025-11-05T23:03:13Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2466908,"app_id":927516,"name":"password_secure","kind":"password","required":false,"position":2,"created_at":"2023-04-18T11:59:30Z","updated_at":"2025-11-05T23:03:13Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2466909,"app_id":927516,"name":"token_access","kind":"checkbox","required":false,"position":3,"created_at":"2023-04-18T11:59:30Z","updated_at":"2023-04-18T11:59:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3529,"entity_id":927516,"app_id":927516,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-18T11:59:32.000Z","updated_at":"2023-04-18T11:59:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"es","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-18T11:59:27Z","updated_at":"2025-11-07T22:00:00Z","terms_conditions_url":null,"app_organization":{"id":2413,"name":"Enreach","email":"atencion.cliente@enreach.com","website":"https://enreach.es","country_code":"ES","stripe_account_id":null,"state":null},"locations":[1,3,5,6,10,4],"date_published":"2023-05-10T22:56:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","ticket_sidebar","user_sidebar","organization_sidebar","ticket_editor","new_ticket_sidebar"],"last_update_time":"2025-11-07T21:59:56Z","owner_id":269519,"author_name":"Enreach","author_email":"crm@enreach.com","author_url":"https://www.enreach.es","short_description":"Make and receive calls from Zendesk and centralize all the information","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see http://zendesk.com/talk/pricing)\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eOmnichannel Contact Center integrated with Zendesk\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eEverything you need, in one place\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily integrate your phone system directly from the Zendesk control panel.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake and receive your calls from your CRM, automate ticket creation, and record call information.\u003cbr\u003e\n\u003cimg src=\"https://enreach.es/wp-content/uploads/2022/09/enreach_captura.png\" alt=\"Enreach Zendesk Scrennshoot example\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eYour customer information always at hand\u003c/strong\u003e\u003c/h3\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave time, increase agent productivity, and reduce human error by automating processes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess all call information including agent information, phone number, date/time, recording, custom labels; allowing the creation of a report in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eEstablish logics and workflows\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomize the flow of calls in your Enreach agent module: call routing, voice recognition, selection menu, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWe are leaders in converged contact solutions\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnreach is the market leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe, according to the annual Frost Radar report. We defend a style of open collaboration that makes contact between companies and clients magical. Putting the right technology within reach of every type of business, no matter the size, is what we do every day for enterprises, distributors, and service providers.\u003c/li\u003e\n\u003cli\u003eWe offer a complete portfolio of collaborative technologies and convergent telecommunications services (Unified Communications, Omnichannel Contact Center, collaboration, Virtual PBX, SIP Trunk…), integrated into business systems of all shapes and sizes to meet your contact needs. We make enterprise technology integration, connectivity, and productivity easy for growing organizations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWhy Enreach?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMarket leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe\u003c/li\u003e\n\u003cli\u003eMore than 2.3 million users\u003c/li\u003e\n\u003cli\u003eMore than 500,000 managed conversations per day\u003c/li\u003e\n\u003cli\u003ePresence in more than 25 countries\u003c/li\u003e\n\u003cli\u003eMore than 1,200 professionals\u003c/li\u003e\n\u003cli\u003eMore than 20 years of experience\u003c/li\u003e\n\u003cli\u003e24/7 service\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003ca href=\"https://enreach.es/en/contacto/\"\u003e\u003cstrong\u003eGET A DEMO\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure / Privacy Notice\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eaccesses and processes user and customer data only as required to enable its intended functionality within Zendesk. The data handled may include user identifiers and contact details. This information is used solely to synchronize and display communication data between Enreach and Zendesk, and is not shared with third parties except as necessary to provide the service.\u003cbr\u003e\nFor full details on how Enreach collects, uses, and protects personal data, please see our \u003ca href=\"https://www.enreach.com/en/security-privacy/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePlease note that a valid Enreach subscription is required to use the service.\u003c/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eShould you have any queries, please contact: crm@enreach.com or call +34931228285\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eCredentials\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eoAuth Authentication\u003c/h3\u003e\n\n\u003cp\u003eOmnichannel Contact Center uses oAuth authentication, so agents only need to have a role assigned with all these permissions enabled:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead and write users\u003c/li\u003e\n\u003cli\u003eSearch users by phone\u003c/li\u003e\n\u003cli\u003eRead organization\u003c/li\u003e\n\u003cli\u003eRead and write tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003e(Keep in mind that in system roles, such as Light Agent, permissions cannot be modified and they may not have the ability to create new users.)\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eAPI Token Authentication\u003c/h3\u003e\n\n\u003cp\u003eOmnichannel Contact Center also supports access with an API Token instead of oAuth. Although its use is not recommended, Zendesk will stop supporting this system starting January 19, 2026, with oAuth being the only authentication method after that date.\u003c/p\u003e\n\n\u003cp\u003eTo configure the application, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom Administrator/Applications/My Applications select the application (Omnichannel Contact Center).\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk credentials in the fields \u0026quot;Zendesk user login\u0026quot; and \u0026quot;Zendesk API Token\u0026quot;\u003c/li\u003e\n\u003cli\u003eSelect the checkbox “Access with Zendesk API Token”\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Update\u0026quot; to save the changes.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAPI tokens are managed by an admin in the Admin Center interface at Apps and integrations \u0026gt; APIs \u0026gt; Zendesk API.\u003cbr\u003e\nThe page allows you to view, add, or delete tokens. Deleting a token permanently deactivates it.\u003c/p\u003e\n\n\u003cp\u003eOptionally, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eModify the name displayed at the top of the app window.\u003c/li\u003e\n\u003cli\u003eDefine role- and group-based access restrictions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eOmnichannel Contact Center basic instructions\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the app window by clicking on its icon.\u003c/li\u003e\n\u003cli\u003eInput your Enreach user credentials.\u003c/li\u003e\n\u003cli\u003eAllow access to app, if needed.\u003c/li\u003e\n\u003cli\u003eAllow microphone access if your browser requests it.\u003c/li\u003e\n\u003cli\u003eMake and receive calls using your Omnichannel Contact Center.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eTicket management\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eEach call made or received will automatically create a Zendesk ticket reflecting the call information.\u003cbr\u003e\nWhen the call ends the ticket will be updated to include the call recording.\u003c/p\u003e\n\n\u003ch2\u003eSide Panel\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThe side panel will display a list of numbers related to the ticket or contact that is open.\u003cbr\u003e\nClicking the “Call” button will generate an outgoing call to the number selected from the list.\u003c/p\u003e\n\n\u003ch2\u003eOmnichannel Contact Center features\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cul\u003e\n\u003cli\u003eFor an active call service, contact and duration are displayed\u003c/li\u003e\n\u003cli\u003eAutomatic answer\u003c/li\u003e\n\u003cli\u003eSearch for a contact and make a call from the contact list\u003c/li\u003e\n\u003cli\u003eOn-screen phone keypad\u003c/li\u003e\n\u003cli\u003eStart call recording\u003c/li\u003e\n\u003cli\u003eCall transfer: blind and assisted\u003c/li\u003e\n\u003cli\u003eCall on-hold\u003c/li\u003e\n\u003cli\u003eOn/off switch for microphone and audio output\u003c/li\u003e\n\u003cli\u003eAudio output volume control\u003c/li\u003e\n\u003cli\u003eCLI selector\u003c/li\u003e\n\u003cli\u003eAgent state selection\u003c/li\u003e\n\u003cli\u003ePhone extension selection\u003c/li\u003e\n\u003cli\u003eEnreach session login/logout\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see http://zendesk.com/talk/pricing)**\n\n## Omnichannel Contact Center integrated with Zendesk\n***\n### **Everything you need, in one place**\n\n- Easily integrate your phone system directly from the Zendesk control panel.\n- Make and receive your calls from your CRM, automate ticket creation, and record call information.\n  ![Enreach Zendesk Scrennshoot example](https://enreach.es/wp-content/uploads/2022/09/enreach_captura.png)\n### **Your customer information always at hand**\n\n- Save time, increase agent productivity, and reduce human error by automating processes.\n- Access all call information including agent information, phone number, date/time, recording, custom labels; allowing the creation of a report in Zendesk\n\n### **Establish logics and workflows**\n- Customize the flow of calls in your Enreach agent module: call routing, voice recognition, selection menu, etc.\n\n### **We are leaders in converged contact solutions**\n- Enreach is the market leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe, according to the annual Frost Radar report. We defend a style of open collaboration that makes contact between companies and clients magical. Putting the right technology within reach of every type of business, no matter the size, is what we do every day for enterprises, distributors, and service providers.\n- We offer a complete portfolio of collaborative technologies and convergent telecommunications services (Unified Communications, Omnichannel Contact Center, collaboration, Virtual PBX, SIP Trunk…), integrated into business systems of all shapes and sizes to meet your contact needs. We make enterprise technology integration, connectivity, and productivity easy for growing organizations.\n\n### **Why Enreach?**\n- Market leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe\n- More than 2.3 million users\n- More than 500,000 managed conversations per day\n- Presence in more than 25 countries\n- More than 1,200 professionals\n- More than 20 years of experience\n- 24/7 service\n\n***\n[**GET A DEMO**](https://enreach.es/en/contacto/)\n***\n##\n\n**Data Disclosure / Privacy Notice**\n\naccesses and processes user and customer data only as required to enable its intended functionality within Zendesk. The data handled may include user identifiers and contact details. This information is used solely to synchronize and display communication data between Enreach and Zendesk, and is not shared with third parties except as necessary to provide the service.\nFor full details on how Enreach collects, uses, and protects personal data, please see our [Privacy Policy](https://www.enreach.com/en/security-privacy/privacy)","raw_installation_instructions":"**Please note that a valid Enreach subscription is required to use the service.**\n**Should you have any queries, please contact: crm@enreach.com or call +34931228285**\n\n## Credentials\n***\n### oAuth Authentication\nOmnichannel Contact Center uses oAuth authentication, so agents only need to have a role assigned with all these permissions enabled:\n\n* Read and write users\n* Search users by phone\n* Read organization\n* Read and write tickets\n\n_(Keep in mind that in system roles, such as Light Agent, permissions cannot be modified and they may not have the ability to create new users.)_\n\n### API Token Authentication\nOmnichannel Contact Center also supports access with an API Token instead of oAuth. Although its use is not recommended, Zendesk will stop supporting this system starting January 19, 2026, with oAuth being the only authentication method after that date.\n\nTo configure the application, follow these steps:\n\n1. From Administrator/Applications/My Applications select the application (Omnichannel Contact Center).\n2. Enter your Zendesk credentials in the fields \"Zendesk user login\" and \"Zendesk API Token\"\n3. Select the checkbox “Access with Zendesk API Token”\n4. Click \"Update\" to save the changes.\n\nAPI tokens are managed by an admin in the Admin Center interface at Apps and integrations \u003e APIs \u003e Zendesk API.\nThe page allows you to view, add, or delete tokens. Deleting a token permanently deactivates it.\n\nOptionally, you can:\n\n* Modify the name displayed at the top of the app window.\n* Define role- and group-based access restrictions.\n\n## Omnichannel Contact Center basic instructions\n\n***\n1. Open the app window by clicking on its icon.\n2. Input your Enreach user credentials.\n3. Allow access to app, if needed.\n4. Allow microphone access if your browser requests it.\n5. Make and receive calls using your Omnichannel Contact Center.\n\n## Ticket management\n\n***\nEach call made or received will automatically create a Zendesk ticket reflecting the call information.\nWhen the call ends the ticket will be updated to include the call recording.\n\n## Side Panel\n\n***\nThe side panel will display a list of numbers related to the ticket or contact that is open.\nClicking the “Call” button will generate an outgoing call to the number selected from the list.\n\n## Omnichannel Contact Center features\n\n***\n* For an active call service, contact and duration are displayed\n* Automatic answer\n* Search for a contact and make a call from the contact list\n* On-screen phone keypad\n* Start call recording\n* Call transfer: blind and assisted\n* Call on-hold\n* On/off switch for microphone and audio output\n* Audio output volume control\n* CLI selector\n* Agent state selection\n* Phone extension selection\n* Enreach session login/logout\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://927516.apps.zdusercontent.com/927516/assets/1762506891-ab7c5acde23b4670531ccf82729fd3ed/logo-small.png","large_icon":"https://927516.apps.zdusercontent.com/927516/assets/1762506891-ab7c5acde23b4670531ccf82729fd3ed/logo.png","screenshots":["https://927516.apps.zdusercontent.com/927516/assets/1762506891-ab7c5acde23b4670531ccf82729fd3ed/screenshot-0.png","https://927516.apps.zdusercontent.com/927516/assets/1762506891-ab7c5acde23b4670531ccf82729fd3ed/screenshot-1.png","https://927516.apps.zdusercontent.com/927516/assets/1762506891-ab7c5acde23b4670531ccf82729fd3ed/screenshot-2.png"],"installation_count":10},{"id":927550,"name":"nps.today","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2467000,"app_id":927550,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-18T13:10:33Z","updated_at":"2023-04-18T13:10:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2466999,"app_id":927550,"name":"npstoday_api_key","kind":"hidden","required":false,"position":1,"created_at":"2023-04-18T13:10:33Z","updated_at":"2023-04-18T13:10:33Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3530,"entity_id":927550,"app_id":927550,"amount":19900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1MyEGuHhcCul1Op2jLVx0BKo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IIb0bHhcCul1Op2","cost_id":1112,"cost_type":"CostStripe","active":true,"created_at":"2023-04-18T13:10:35.000Z","updated_at":"2023-04-18T13:10:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-18T13:10:32Z","updated_at":"2026-04-16T14:34:02Z","terms_conditions_url":"https://www.cloudhuset.dk/zendesk/marketplace-app-terms","app_organization":{"id":1078,"name":"Cloudhuset A/S","email":"appsupport@cloudhuset.dk","website":"https://www.cloudhuset.dk","country_code":"DK","stripe_account_id":"acct_1IIb0bHhcCul1Op2","state":"published"},"locations":[7,4,3,2],"date_published":"2023-04-25T16:47:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nps.today/pricing/"},"location_names":["background","new_ticket_sidebar","ticket_sidebar","nav_bar"],"last_update_time":"2023-05-16T17:44:27Z","owner_id":269519,"author_name":"Cloudhuset","author_email":"appsupport@cloudhuset.dk","author_url":"https://cloudhuset.dk","short_description":"Integrate your Zendesk account with nps.today","long_description":"\u003cp\u003eThis app allows you to setup different nps.today campaigns for different types of tickets. It also lets you decide, when and how to deliver your NPS surveys. For example you can choose to send a survey when a ticket is solved, or to send a survey 48 hours after a ticket has been solved. You can also choose whether you want to send the survey as an integrated part of your \u0026quot;ticket solved\u0026quot; notifications, or you want to send it separately, either from Zendesk or directly from nps.today.\u003c/p\u003e\n\n\u003cp\u003eIt also lets you see what ratings you have previously received from a customer, when viewing one of their tickets.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the app from the marketplace. \u003c/li\u003e\n\u003cli\u003eGo to the nps.today app settings page and enter your nps.today API key. You can find your API key in your nps.today account settings. \u003c/li\u003e\n\u003cli\u003eFrom the nps.today settings page, follow the instructions to setup triggers and automations.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"This app allows you to setup different nps.today campaigns for different types of tickets. It also lets you decide, when and how to deliver your NPS surveys. For example you can choose to send a survey when a ticket is solved, or to send a survey 48 hours after a ticket has been solved. You can also choose whether you want to send the survey as an integrated part of your \"ticket solved\" notifications, or you want to send it separately, either from Zendesk or directly from nps.today.\n\nIt also lets you see what ratings you have previously received from a customer, when viewing one of their tickets.","raw_installation_instructions":"* Install the app from the marketplace. \n* Go to the nps.today app settings page and enter your nps.today API key. 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See \u003ca href=\"https://platform.openai.com/account/api-keys\"\u003ethis page\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003ch1\u003eUpdates \u0026amp; support\u003c/h1\u003e\n\n\u003cp\u003eOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\u003cbr\u003e\nHave any questions about this app? \u003ca href=\"https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFeel free to contact us\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch1\u003eAbout Premium Plus\u003c/h1\u003e\n\n\u003cp\u003ePremium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. 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See [this page](https://platform.openai.com/account/api-keys) for more information.\n\n# Updates \u0026 support\nOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\nHave any questions about this app? [Feel free to contact us](https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk). \n\n# About Premium Plus\nPremium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. 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With an intuitive user interface, agents can get the information they need quickly and eliminate the need to switch between screens. This helps \u003cstrong\u003eensure\u003c/strong\u003e that customers receive \u003cstrong\u003etimely and accurate responses\u003c/strong\u003e to their tickets, thereby \u003cstrong\u003eimproving\u003c/strong\u003e their overall \u003cstrong\u003eexperience\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically \u003cstrong\u003eassociate\u003c/strong\u003e the \u003cstrong\u003ecustomer\u003c/strong\u003e and \u003cstrong\u003eorder\u003c/strong\u003e with the \u003cstrong\u003eticket\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasily \u003cstrong\u003esearch\u003c/strong\u003e and view \u003cstrong\u003ecustomers\u003c/strong\u003e and \u003cstrong\u003eorders\u003c/strong\u003e in \u003cstrong\u003eMagento\u003c/strong\u003e from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManually associate tickets to orders or customers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView order\u003c/strong\u003e data: number, status, creation, customer, billing, shipping, payment, detailed products\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView customer\u003c/strong\u003e data: account, group, email, billing\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch products\u003c/strong\u003e directly from ticket editor to speed up support response and include \u003cstrong\u003eproduct link\u003c/strong\u003e directly in ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIntuitive app\u003c/strong\u003e to see key information directly from app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInclude order data in tags for reporting in \u003cstrong\u003eZendesk Explore\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIl processo di download richiede meno di 2 minuti:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFare clic su Installa nella pagina di \u003cstrong\u003eSimple Magento\u003c/strong\u003e sul marketplace di Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccedere al proprio account Zendesk per finalizzare l\u0026#39;installazione dell\u0026#39;applicazione.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeguire \u003ca href=\"https://support.be-simple.it/hc/it/articles/6368715210002-Simple-Magento-Installazione\"\u003ele istruzioni\u003c/a\u003e per \u003cstrong\u003econfigurare la tua app\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUna volta installata l\u0026#39;app, \u003cstrong\u003eutilizzala\u003c/strong\u003e direttamente \u003cstrong\u003edal ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePer ulteriori informazioni, visitate il nostro \u003ca href=\"https://support.be-simple.it/hc/it\"\u003ecentro assistenza\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThe download process takes less than 2 minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install on the \u003cstrong\u003eSimple Magento\u003c/strong\u003e page on the Zendesk marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zendesk account to finalize the installation of the application.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow \u003ca href=\"https://support.be-simple.it/hc/it/articles/6368715210002-Simple-Magento-Installazione\"\u003ethe instructions\u003c/a\u003e to \u003cstrong\u003econfigure your app\u003c/strong\u003e.4.  Once the app is installed, you can \u003cstrong\u003euse\u003c/strong\u003e Simple Magento directly \u003cstrong\u003efrom the ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information, please visit our \u003ca href=\"https://support.be-simple.it/hc/it\"\u003esupport center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**Collega** il tuo e-commerce basato su **Magento 2** ed estendi le potenzialità del tuo **Zendesk Support** tramite Simple Magento, **migliorando l'assistenza clienti** dei vostri agenti grazie ad una **interfaccia unica** e **semplice**.\n\n\n\nL'applicazione di **integrazione** tra Magento 2 e Zendesk Support **permette** ai vostri agenti di **accedere alle informazioni sui clienti e gli ordini** in modo efficiente. Grazie a un'interfaccia utente intuitiva, gli agenti possono ottenere le informazioni necessarie in modo rapido ed eliminare la necessità di passare da una schermata all'altra. Questo aiuta ad **assicurare** che i clienti ricevano **risposte tempestive e precise** ai loro ticket, **migliorando** così la loro **esperienza** complessiva.\n\n\n\n**Funzionalità**\n\n\n\n* **Associare** automaticamente il **cliente** e **ordine** al **ticket**\n\n* **Ricercare** e visualizzare facilmente **clienti** ed **ordini** in **Magento** da Zendesk\n\n* Associare manualmente ticket ad ordini o clienti\n\n* **Visualizzare** dati **ordine** : numero, stato, creazione, cliente, fatturazione, spedizione, pagamento, prodotti dettagliati\n\n* **Visualizzare** dati **cliente**: account, gruppo, email, fatturazione\n\n* **Ricercare prodotti** direttamente da ticket editor per velocizzare la risposta dell'assistenza e inclusione **link prodotto** direttamente nel ticket\n\n* **App intuitiva** per vedere le informazioni principali direttamente da app\n\n* Inclusione dati ordine in tag per reportistica in **Zendesk Explore**\n\n\n\n\n\n\n\n**Connect** your **Magento 2** e-commerce and extend the power of your **Zendesk Support** through Simple Magento, **improving** your agents' **customer service** through a single and **simple interface**.\n\n\n\nThe **integration** application between Magento and Zendesk Support **allows** your agents **to access customer** and **order** information efficiently. With an intuitive user interface, agents can get the information they need quickly and eliminate the need to switch between screens. This helps **ensure** that customers receive **timely and accurate responses** to their tickets, thereby **improving** their overall **experience**.\n\n\n\n**Features**\n\n\n\n* Automatically **associate** the **customer** and **order** with the **ticket**\n\n* Easily **search** and view **customers** and **orders** in **Magento** from Zendesk\n\n* Manually associate tickets to orders or customers\n\n* **View order** data: number, status, creation, customer, billing, shipping, payment, detailed products\n\n* **View customer** data: account, group, email, billing\n\n* **Search products** directly from ticket editor to speed up support response and include **product link** directly in ticket\n\n* **Intuitive app** to see key information directly from app\n\n* Include order data in tags for reporting in **Zendesk Explore**","raw_installation_instructions":"Il processo di download richiede meno di 2 minuti:\n\n\n\n1.  Fare clic su Installa nella pagina di **Simple Magento** sul marketplace di Zendesk.\n\n2.  Accedere al proprio account Zendesk per finalizzare l'installazione dell'applicazione.\n\n3.  Seguire [le istruzioni](https://support.be-simple.it/hc/it/articles/6368715210002-Simple-Magento-Installazione) per **configurare la tua app**.\n\n4.  Una volta installata l'app, **utilizzala** direttamente **dal ticket**.\n\n\n\nPer ulteriori informazioni, visitate il nostro [centro assistenza](https://support.be-simple.it/hc/it).\n\n\n\n\n\n\n\nThe download process takes less than 2 minutes:\n\n\n\n1.  Click Install on the **Simple Magento** page on the Zendesk marketplace.\n\n2.  Log in to your Zendesk account to finalize the installation of the application.\n\n3.  Follow [the instructions](https://support.be-simple.it/hc/it/articles/6368715210002-Simple-Magento-Installazione) to **configure your app**.4.  Once the app is installed, you can **use** Simple Magento directly **from the ticket**.\n\n\n\nFor more information, please visit our [support center](https://support.be-simple.it/hc/it).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://927979.apps.zdusercontent.com/927979/assets/1721977680-3f976a73db666f5b0695a974ee6a5bbd/logo-small.png","large_icon":"https://927979.apps.zdusercontent.com/927979/assets/1721977680-3f976a73db666f5b0695a974ee6a5bbd/logo.png","screenshots":["https://927979.apps.zdusercontent.com/927979/assets/1721977680-3f976a73db666f5b0695a974ee6a5bbd/screenshot-0.png","https://927979.apps.zdusercontent.com/927979/assets/1721977680-3f976a73db666f5b0695a974ee6a5bbd/screenshot-1.png","https://927979.apps.zdusercontent.com/927979/assets/1721977680-3f976a73db666f5b0695a974ee6a5bbd/screenshot-2.png"],"installation_count":4},{"id":928747,"name":"Unleash","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2476211,"app_id":928747,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-20T13:01:25Z","updated_at":"2023-04-20T13:01:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2926293,"app_id":928747,"name":"Tenant","kind":"text","required":false,"position":1,"created_at":"2024-04-29T18:24:17Z","updated_at":"2024-04-29T18:24:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2926294,"app_id":928747,"name":"Ticket Assistant Id","kind":"text","required":false,"position":2,"created_at":"2024-04-29T18:24:17Z","updated_at":"2024-04-29T18:24:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2926295,"app_id":928747,"name":"Search Assistant Id","kind":"text","required":false,"position":3,"created_at":"2024-04-29T18:24:17Z","updated_at":"2024-04-29T18:24:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3535,"entity_id":928747,"app_id":928747,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-20T13:01:27.000Z","updated_at":"2023-04-20T13:01:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-20T13:01:24Z","updated_at":"2026-01-21T17:16:13Z","terms_conditions_url":null,"app_organization":{"id":5759,"name":"Unleash","email":"support@unleash.so","website":"https://www.unleash.so","country_code":"IL","stripe_account_id":null,"state":"unpublished"},"locations":[7,9,3,2,1],"date_published":"2023-04-28T21:14:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.unleash.so/pricing"},"location_names":["background","modal","ticket_sidebar","nav_bar","top_bar"],"last_update_time":"2024-04-29T18:24:14Z","owner_id":269519,"author_name":"Unleash","author_email":"contact@unleash.so","author_url":"https://www.unleash.so","short_description":"AI-Powered Assistant for solving tickets faster with instant recommendations","long_description":"\u003cp\u003eUnleash is an AI-driven search tool that integrates your organization’s knowledge base, delivers relevant answers, and empowers your support, sales, and success teams to respond to queries confidently and swiftly.\u003c/p\u003e\n\n\u003cp\u003eWith Unleash’s AI-powered integration, your agents can access the necessary information and receive real-time coaching within the Zendesk Suite, leading to improved first call resolution rates and reduced handling times. As you continue to use Unleash, its AI technology gets smarter.\u003c/p\u003e\n\n\u003cp\u003eIntegrate Zendesk Guide into Unleash’s search tool to create a singular source of truth across all knowledge sources, documents, and teams. Search and receive suggestions in real-time generated from the knowledge stored across all your enterprise applications and with its built-in Q\u0026amp;A feature, Unleash recommends articles based on the context of the ticket.\u003c/p\u003e\n\n\u003cp\u003eYour agents will love the speed at which they can learn, respond and become well-equipped to handle every ticket with reliable, accessible, and consistent information. With Unleash, the knowledge you require to perform at your best comes to you precisely when and where you need it.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Unleash App\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin in to your Zendesk support web app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou should see a new button with the Unleash logo within your navigation menu on the left side of the screen\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on this button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou should a welcome message on the screen with Get Started button \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on this button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ea new popup browser window will be opened asking you to login to Unleash (if you are not already logged in) \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ethe popup will be closed and your Zendesk instance will be now registered with the associated Unleash Account \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eyou are now ready to use the Unleash Search and Ticket assistant within your Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll the other agent users will have Unleash ready for them as well with no further action required\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Unleash is an AI-driven search tool that integrates your organization’s knowledge base, delivers relevant answers, and empowers your support, sales, and success teams to respond to queries confidently and swiftly.\n\nWith Unleash’s AI-powered integration, your agents can access the necessary information and receive real-time coaching within the Zendesk Suite, leading to improved first call resolution rates and reduced handling times. As you continue to use Unleash, its AI technology gets smarter.\n\nIntegrate Zendesk Guide into Unleash’s search tool to create a singular source of truth across all knowledge sources, documents, and teams. Search and receive suggestions in real-time generated from the knowledge stored across all your enterprise applications and with its built-in Q\u0026A feature, Unleash recommends articles based on the context of the ticket.\n\nYour agents will love the speed at which they can learn, respond and become well-equipped to handle every ticket with reliable, accessible, and consistent information. With Unleash, the knowledge you require to perform at your best comes to you precisely when and where you need it.","raw_installation_instructions":"1. Install the Unleash App\n\n2. Login in to your Zendesk support web app\n\n3. You should see a new button with the Unleash logo within your navigation menu on the left side of the screen\n\n4. Click on this button\n\n5. You should a welcome message on the screen with Get Started button \n\n6. Click on this button\n\n7. a new popup browser window will be opened asking you to login to Unleash (if you are not already logged in) \n\n8. the popup will be closed and your Zendesk instance will be now registered with the associated Unleash Account \n\n9. you are now ready to use the Unleash Search and Ticket assistant within your Zendesk\n\n10. All the other agent users will have Unleash ready for them as well with no further action required","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://928747.apps.zdusercontent.com/928747/assets/1714294972-3c09e4e8a6fa34f0eed8a776f2b6c7ec/logo-small.png","large_icon":"https://928747.apps.zdusercontent.com/928747/assets/1714294972-3c09e4e8a6fa34f0eed8a776f2b6c7ec/logo.png","screenshots":["https://928747.apps.zdusercontent.com/928747/assets/1714294972-3c09e4e8a6fa34f0eed8a776f2b6c7ec/screenshot-0.png","https://928747.apps.zdusercontent.com/928747/assets/1714294972-3c09e4e8a6fa34f0eed8a776f2b6c7ec/screenshot-1.png","https://928747.apps.zdusercontent.com/928747/assets/1714294972-3c09e4e8a6fa34f0eed8a776f2b6c7ec/screenshot-2.png"],"installation_count":36},{"id":929555,"name":"FastBill App by LEAFWORKS","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2478175,"app_id":929555,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-24T12:13:31Z","updated_at":"2023-04-24T12:13:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2478171,"app_id":929555,"name":"runAutoSearch","kind":"checkbox","required":false,"position":1,"created_at":"2023-04-24T12:13:30Z","updated_at":"2023-04-24T12:13:30Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2478172,"app_id":929555,"name":"fastbillBaseUrl","kind":"url","required":true,"position":2,"created_at":"2023-04-24T12:13:30Z","updated_at":"2023-04-24T12:13:30Z","default_value":"https://my.fastbill.com/api/1.0/api.php","secure":false,"scopes":null,"options":null},{"id":2478173,"app_id":929555,"name":"fastbillAuthToken","kind":"text","required":true,"position":3,"created_at":"2023-04-24T12:13:31Z","updated_at":"2023-04-24T12:13:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2478174,"app_id":929555,"name":"fastbill_user_field_id","kind":"text","required":true,"position":4,"created_at":"2023-04-24T12:13:31Z","updated_at":"2023-04-24T12:13:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3536,"entity_id":929555,"app_id":929555,"amount":5000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1N0OBACcWxR53Gtmn1wSczNh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1115,"cost_type":"CostStripe","active":true,"created_at":"2023-04-24T12:13:33.000Z","updated_at":"2023-04-24T12:13:33.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-24T12:13:28Z","updated_at":"2025-11-18T20:31:09Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3],"date_published":"2023-06-05T21:16:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-18T20:30:59Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de/en/","short_description":"App for providing customer and invoice details","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the FastBill App works\u003c/h2\u003e\n\n\u003cp\u003eIn order to work with tickets in Zendesk efficiently, it is important to have all necessary information in one place. Short and simple processes allow for fast response times based on relevant data. The FastBill app from Leafworks gives you a plugin to keep an overview of your customers’ contact info, invoices and estimates.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe FastBill app automatically checks and links clients directly to Zendesk tickets. For each new ticket, a search by user\u0026#39;s backend ID, name, phone number and email is performed automatically. In cases where no data has been found, agents can connect customers manually via search. Previews of invoices and estimates can be viewed and linked to a ticket without having to download.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cp\u003eThe data of the customer will be shown in the ticket sidebar with the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch\u003c/strong\u003e for customers via \u003cstrong\u003ename, email or backend ID\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShow detailed information\u003c/strong\u003e about customers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePreview documents\u003c/strong\u003e or \u003cstrong\u003esave them as pdf\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttach invoices and estimates\u003c/strong\u003e to the ticket \u003cstrong\u003ewithout downloading\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink tickets\u003c/strong\u003e to existing customers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions.\u003cbr\u003e\n 1. Locate your Fastbill API key on \u003ca href=\"https://my.fastbill.com/\"\u003efastbill\u003c/a\u003e portal under Einstellungen/ Ideas tab on account details in top right corner.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTake your Fastbill username(email) and APIkey from Step 1 and combine them like you have a new value that looks like this email:APIkey\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor example, if your user name is UserEmail and your Fastbill API key is asdiou1345135sdfx#2 then your value would be UserEmail:asdiou1345135sdfx#2\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eTake the value you have from step 2 and base64 encode the value. There are various websites/tools that can assist with this, like this \u003ca href=\"https://www.base64encode.org/\"\u003eone\u003c/a\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## How the FastBill App works\r\n\r\nIn order to work with tickets in Zendesk efficiently, it is important to have all necessary information in one place. Short and simple processes allow for fast response times based on relevant data. The FastBill app from Leafworks gives you a plugin to keep an overview of your customers’ contact info, invoices and estimates.\r\n\r\n## Overview\r\n\r\nThe FastBill app automatically checks and links clients directly to Zendesk tickets. For each new ticket, a search by user's backend ID, name, phone number and email is performed automatically. In cases where no data has been found, agents can connect customers manually via search. Previews of invoices and estimates can be viewed and linked to a ticket without having to download.\r\n\r\n## Features\r\n\r\nThe data of the customer will be shown in the ticket sidebar with the following features:\r\n\r\n- **Search** for customers via **name, email or backend ID**\r\n- **Show detailed information** about customers\r\n- **Preview documents** or **save them as pdf**\r\n- **Attach invoices and estimates** to the ticket **without downloading**\r\n- **Link tickets** to existing customers\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply install the app and follow the configuration instructions.\r\n 1. Locate your Fastbill API key on [fastbill](https://my.fastbill.com/) portal under Einstellungen/ Ideas tab on account details in top right corner.\r\n\r\n2. Take your Fastbill username(email) and APIkey from Step 1 and combine them like you have a new value that looks like this email:APIkey\r\n\r\nFor example, if your user name is UserEmail and your Fastbill API key is asdiou1345135sdfx#2 then your value would be UserEmail:asdiou1345135sdfx#2\r\n\r\n3. Take the value you have from step 2 and base64 encode the value. There are various websites/tools that can assist with this, like this [one](https://www.base64encode.org/).\r\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://929555.apps.zdusercontent.com/929555/assets/1763374608-c74997f5f6894186ed8c617a4aca0948/logo-small.png","large_icon":"https://929555.apps.zdusercontent.com/929555/assets/1763374608-c74997f5f6894186ed8c617a4aca0948/logo.png","screenshots":["https://929555.apps.zdusercontent.com/929555/assets/1763374608-c74997f5f6894186ed8c617a4aca0948/screenshot-0.png","https://929555.apps.zdusercontent.com/929555/assets/1763374608-c74997f5f6894186ed8c617a4aca0948/screenshot-1.png","https://929555.apps.zdusercontent.com/929555/assets/1763374608-c74997f5f6894186ed8c617a4aca0948/screenshot-2.png"],"installation_count":0},{"id":930228,"name":"VoIPstudio","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2479992,"app_id":930228,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-26T13:38:53Z","updated_at":"2023-04-26T13:38:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3538,"entity_id":930228,"app_id":930228,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-26T13:38:55.000Z","updated_at":"2023-04-26T13:38:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-26T13:38:52Z","updated_at":"2026-07-14T22:38:44Z","terms_conditions_url":null,"app_organization":{"id":5789,"name":"VoIPstudio","email":"support@voipstudio.com","website":"https://voipstudio.com/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[7,1,3],"date_published":"2023-05-22T18:31:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://voipstudio.com/pricing/"},"location_names":["background","top_bar","ticket_sidebar"],"last_update_time":"2026-07-14T22:38:40Z","owner_id":269519,"author_name":"VoIPstudio","author_email":"support@level7.systems","author_url":"https://voipstudio.com/support/","short_description":"Streamline sales and support with our call management integration for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eVoIPstudio + Zendesk for streamlined sales \u0026amp; support\u003c/h1\u003e\n\n\u003cp\u003eVoIPstudio is a cloud-based business telephone system created for organizations that require \u003cstrong\u003eprofessional communications features\u003c/strong\u003e without the hassle and expense of owning and managing on-site PBX equipment. With thousands of systems installed worldwide, VoIPstudio is the first choice for companies when selecting a VoIP solution. \u003c/p\u003e\n\n\u003cp\u003eWith VoIPstudio, you get an \u003cstrong\u003eall-in-one business VoIP solution with no contracts and no hidden costs\u003c/strong\u003e, available at consumer-level pricing. All our clients get all our features from day one, including a virtual switchboard, virtual numbers, conference calling, call center, call recording, and much more. VoIPstudio also includes advanced communication tools like videoconferencing, screen sharing, or integration with many CRM and other business tools. \u003c/p\u003e\n\n\u003cp\u003eIt offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVoIPstudio is a global company that serves more than 15 million minutes of daily talk time to more than 75 countries worldwide.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eMore than 40 advanced services and features in all our plans\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eVirtual switchboard\u003c/li\u003e\n\u003cli\u003eFull call center functionality\u003c/li\u003e\n\u003cli\u003eUnlimited call recording\u003c/li\u003e\n\u003cli\u003eCollaboration: \n\n\u003cul\u003e\n\u003cli\u003eChat.\u003c/li\u003e\n\u003cli\u003eConference calls.\u003c/li\u003e\n\u003cli\u003eVideo calls and video conferences.\u003c/li\u003e\n\u003cli\u003eScreen and file sharing\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eVoicemail \u003c/li\u003e\n\u003cli\u003eIVR Auto attendant\u003c/li\u003e\n\u003cli\u003eCall routing\u003c/li\u003e\n\u003cli\u003eCRM and web hook integration\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee the full features list \u003ca href=\"https://voipstudio.com/features/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eWhy choose VoIPstudio + Zendesk\u003c/h2\u003e\n\n\u003cp\u003eIn addition to these features, our Zendesk integration enables businesses to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMake or receive calls through the VoIPstudio phone system\u003c/strong\u003e directly from their Zendesk account.\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003eClick2Call\u003c/strong\u003e to make calls with just one click from the Zendesk CRM.\u003c/li\u003e\n\u003cli\u003eAutomatically \u003cstrong\u003ematch incoming callers to existing client records\u003c/strong\u003e, which are then displayed in a popup window.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate new client records automatically\u003c/strong\u003e if a match cannot be found.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis integration makes it easy for businesses to manage customer interactions and improve their overall customer experience. With VoIPstudio, businesses can use a powerful and reliable phone system backed by exceptional customer support.\u003c/p\u003e\n\n\u003ch2\u003eSimple, straightforward pricing\u003c/h2\u003e\n\n\u003cp\u003eNo contracts, no hidden upgrades, and no support fees. Clear and simple pricing based on the sort of calls you make. Cancel at any time!\u003c/p\u003e\n\n\u003cp\u003eVoIPstudio offers two simple price plans based on the number of calls you make.\u003c/p\u003e\n\n\u003ch3\u003ePAY AS YOU GO ($6 user/month)\u003c/h3\u003e\n\n\u003cp\u003eIf you have mainly inbound calls, the Pay as you go plan offers a low monthly fee, and then pay for the calls you make at our competitive per-minute rate. Inbound numbers from $4.99/month. Outbound calls from 1p/min.\u003c/p\u003e\n\n\u003ch3\u003e2K BUNDLE ($20 user/month)\u003c/h3\u003e\n\n\u003cp\u003eIf you make a lot of outbound calls to different places, the 2K Bundle gives you one inbound number per user and 2,000 outbound minutes per user/month, and covers more than 45 countries.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eALL PLANS INCLUDE:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e30-day free trial, all VoIPstudio features and integrations, 24/7 technical support, unlimited inbound calls, and free number porting. No hidden upgrade costs, and no support fees.\u003c/p\u003e\n\n\u003ch2\u003eTry it for 30 days\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart your 30-day free trial today!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMake your first VoIP call in minutes. All the features plus 1 inbound number and 200 minutes are included for free!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://voipstudio.com/register/\"\u003eRegister here\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://voipstudio.com/terms-and-conditions/\"\u003eTerms and Conditions\u003c/a\u003e | \u003ca href=\"https://voipstudio.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eGetting started\u003c/em\u003e\u003cbr\u003e\nIf you don\u0026#39;t have VoIPstudio account yet, create a 30-day free trial \u003ca href=\"https://voipstudio.com/register/\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eInstalling the web softphone\u003c/em\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the VoIPstudio app and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the VoIPstudio app page, click Install in the upper-right corner. \u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk app. The VoIPstudio app icon shows at the top right hand corner.\u003c/li\u003e\n\u003cli\u003eClick the VoIPstudio app icon. The VoIPstudio login screen opens.\u003c/li\u003e\n\u003cli\u003eEnter your Account credentials and click login button.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n# VoIPstudio + Zendesk for streamlined sales \u0026 support\n\nVoIPstudio is a cloud-based business telephone system created for organizations that require **professional communications features** without the hassle and expense of owning and managing on-site PBX equipment. With thousands of systems installed worldwide, VoIPstudio is the first choice for companies when selecting a VoIP solution. \n\nWith VoIPstudio, you get an **all-in-one business VoIP solution with no contracts and no hidden costs**, available at consumer-level pricing. All our clients get all our features from day one, including a virtual switchboard, virtual numbers, conference calling, call center, call recording, and much more. VoIPstudio also includes advanced communication tools like videoconferencing, screen sharing, or integration with many CRM and other business tools. \n\nIt offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service.\n\n**VoIPstudio is a global company that serves more than 15 million minutes of daily talk time to more than 75 countries worldwide.**\n\n## More than 40 advanced services and features in all our plans\n\n1. Virtual switchboard\n2. Full call center functionality\n3. Unlimited call recording\n4. Collaboration: \n   * Chat.\n   * Conference calls.\n   * Video calls and video conferences.\n   * Screen and file sharing\n5. Voicemail \n6. IVR Auto attendant\n7. Call routing\n8. CRM and web hook integration\n\nSee the full features list [here](https://voipstudio.com/features/).\n\n## Why choose VoIPstudio + Zendesk\n\nIn addition to these features, our Zendesk integration enables businesses to:\n\n* **Make or receive calls through the VoIPstudio phone system** directly from their Zendesk account.\n* Use **Click2Call** to make calls with just one click from the Zendesk CRM.\n* Automatically **match incoming callers to existing client records**, which are then displayed in a popup window.\n* **Create new client records automatically** if a match cannot be found.\n\nThis integration makes it easy for businesses to manage customer interactions and improve their overall customer experience. With VoIPstudio, businesses can use a powerful and reliable phone system backed by exceptional customer support.\n\n## Simple, straightforward pricing\n\nNo contracts, no hidden upgrades, and no support fees. Clear and simple pricing based on the sort of calls you make. Cancel at any time!\n\nVoIPstudio offers two simple price plans based on the number of calls you make.\n\n### PAY AS YOU GO ($6 user/month)\n\nIf you have mainly inbound calls, the Pay as you go plan offers a low monthly fee, and then pay for the calls you make at our competitive per-minute rate. Inbound numbers from $4.99/month. Outbound calls from 1p/min.\n\n### 2K BUNDLE ($20 user/month)\n\nIf you make a lot of outbound calls to different places, the 2K Bundle gives you one inbound number per user and 2,000 outbound minutes per user/month, and covers more than 45 countries.\n\n**ALL PLANS INCLUDE:** \n  \n30-day free trial, all VoIPstudio features and integrations, 24/7 technical support, unlimited inbound calls, and free number porting. No hidden upgrade costs, and no support fees.\n\n## Try it for 30 days\n\n**Start your 30-day free trial today!**\n\nMake your first VoIP call in minutes. All the features plus 1 inbound number and 200 minutes are included for free!\n\n[Register here](https://voipstudio.com/register/)\n\n[Terms and Conditions](https://voipstudio.com/terms-and-conditions/) | [Privacy Policy](https://voipstudio.com/privacy-policy/)","raw_installation_instructions":"*Getting started*\nIf you don't have VoIPstudio account yet, create a 30-day free trial [here](https://voipstudio.com/register/)\n\n*Installing the web softphone*\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n2. Under Apps, select Marketplace, then find the VoIPstudio app and click the tile.\n3. On the VoIPstudio app page, click Install in the upper-right corner. \n4. Click Continue. The app installs to your Zendesk account.\n5. Refresh your Zendesk app. The VoIPstudio app icon shows at the top right hand corner.\n6. Click the VoIPstudio app icon. The VoIPstudio login screen opens.\n7. Enter your Account credentials and click login button.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930228.apps.zdusercontent.com/930228/assets/1782993940-747e34deff2f5dff7322a70f1bdb8d41/logo-small.png","large_icon":"https://930228.apps.zdusercontent.com/930228/assets/1782993940-747e34deff2f5dff7322a70f1bdb8d41/logo.png","screenshots":["https://930228.apps.zdusercontent.com/930228/assets/1782993940-747e34deff2f5dff7322a70f1bdb8d41/screenshot-0.png","https://930228.apps.zdusercontent.com/930228/assets/1782993940-747e34deff2f5dff7322a70f1bdb8d41/screenshot-1.png","https://930228.apps.zdusercontent.com/930228/assets/1782993940-747e34deff2f5dff7322a70f1bdb8d41/screenshot-2.png"],"installation_count":7},{"id":930314,"name":"Qvasa","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":2480170,"app_id":930314,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-26T18:15:20Z","updated_at":"2023-04-26T18:15:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3539,"entity_id":930314,"app_id":930314,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-26T18:15:22.000Z","updated_at":"2023-04-26T18:15:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":17,"average":5,"count":{"5":17,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-26T18:15:20Z","updated_at":"2026-10-02T03:04:24Z","terms_conditions_url":null,"app_organization":{"id":5790,"name":"Qvasa","email":"contact@qvasa.com","website":"qvasa.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,2],"date_published":"2023-07-31T18:11:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2026-10-02T03:04:22Z","owner_id":269519,"author_name":"Qvasa Support","author_email":"contact@qvasa.com","author_url":"https://www.qvasa.com","short_description":"Live Dashboards, Threshold Alerts, AI Analytics, Agent Performance, \u0026 more.","long_description":"\u003cp\u003e\u003ca href=\"https://qvasa.com/demo_video?source=zapp_header\"\u003e\u003cimg src=\"https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_header.png\" alt=\"Qvasa Header\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eElevate Your Customer Support with Qvasa\u0026#39;s Live Analytics\u003c/h1\u003e\n\n\u003cp\u003eQvasa transforms Zendesk analytics, offering an integrated platform that connects all aspects of customer support. From live dashboards to AI-driven insights, Qvasa brings unprecedented visibility and control over your Zendesk operations. Explore the powerful features Qvasa offers to revolutionize your support experience and enhance your operation with key features like Live Dashboards, Threshold Alerting, AI Analytics, and much more\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://qvasa.com/demo_video?source=zapp_demo_button\"\u003e\u003cimg src=\"http://www.qvasa.com/zapp_images/zapp_demo_button.png\" alt=\"Demo Button\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLive Dashboards:\u003c/strong\u003e Real-time monitoring with customizable dashboards for messaging, chat, and talk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlerting \u0026amp; Monitoring:\u003c/strong\u003e Proactive alerting with customizable thresholds for demand, wait times, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Analytics:\u003c/strong\u003e AI-driven insights, auto-tagging, inferred CSAT, trend analysis, DSAT reasons and more for deep customer understanding.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMessaging Integration:\u003c/strong\u003e Complete visibility into messaging operations, with detailed chat metrics and KPIs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Performance Monitoring:\u003c/strong\u003e In-depth agent metrics to optimize performance and improve customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSunco Integration:\u003c/strong\u003e Seamless integration with Sunco API for complete visibility into bot interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBot Analytics:\u003c/strong\u003e Advanced analytics for tracking and improving bot performance, including deflection rate and self-serve rate improvements.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Alerts:\u003c/strong\u003e Set up configurable alerts for important thresholds, including organization-based alerts and brand alerts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStaffing Projections:\u003c/strong\u003e Accurate staffing forecasts powered by machine learning.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSlack \u0026amp; SMS Integration:\u003c/strong\u003e Real-time alerts delivered directly to Slack or via SMS.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Tagging:\u003c/strong\u003e Sophisticated auto-tagging with generative and fixed response capabilities.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://qvasa.com/demo_video?source=zapp_brands\"\u003e\u003cimg src=\"https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_brands.png\" alt=\"Qvasa Brands\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e1. Live Dashboards\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor Support Demand\u003c/strong\u003e: Real-time views of chat metrics and ticket volumes to proactively manage spikes in demand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Productivity Tracking\u003c/strong\u003e: Track agent performance metrics live, allowing for immediate response to any drop in efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeep Data Analysis\u003c/strong\u003e: Use AI-generated filters to uncover trends and patterns in customer interactions across channels.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCross-Channel Insights\u003c/strong\u003e: Integrate with Zendesk Messaging and Talk to monitor conversations across all customer touchpoints.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e2. Alerting \u0026amp; Monitoring\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eProactive Issue Identification\u003c/strong\u003e: Set alerts for ticket volume surges or wait times to prevent service delays.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTargeted Notifications\u003c/strong\u003e: Customize alerts for specific teams or organizations, ensuring relevant stakeholders are promptly informed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChannel-Based Notifications\u003c/strong\u003e: Get alerts via email, Slack, or SMS, making it easy to stay updated on support dynamics anytime, anywhere.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHistorical Alert Analysis\u003c/strong\u003e: Use alert history to understand recurring issues and improve operational response times.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e3. AI Analytics\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-Tagging Contact Reasons\u003c/strong\u003e: Automatically categorize tickets based on the reason for contact, allowing efficient triage and prioritization.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmerging Issue Detection\u003c/strong\u003e: Identify new customer concerns in real-time to address potential product or service issues swiftly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInferred CSAT Analysis\u003c/strong\u003e: Predict customer satisfaction (CSAT) levels based on ticket content without explicit customer feedback. This inferred CSAT provides insight into customer sentiment across interactions, helping you to understand and improve service quality even when CSAT scores are unavailable.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Issue Insights\u003c/strong\u003e: Leverage AI summaries to gain a snapshot of prevalent issues and track shifts in customer contact reasons.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrategic Trend Analysis\u003c/strong\u003e: Use AI to forecast potential support needs and refine support strategies based on customer behavior patterns.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e4. Messaging Integration\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Chat Monitoring\u003c/strong\u003e: Track conversation quality and agent performance in live chats, identifying areas for improvement.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMessaging Efficiency Insights\u003c/strong\u003e: Assess KPIs such as response times and customer satisfaction specific to live chat to boost operational efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Channel Messaging View\u003c/strong\u003e: Monitor all messaging platforms from a unified dashboard to streamline and manage omnichannel support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Satisfaction Tracking\u003c/strong\u003e: Analyze customer feedback in live chats to improve the quality of service in real time.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e5. Agent Performance Monitoring\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMeasure Individual Agent Impact\u003c/strong\u003e: Monitor key metrics like message quality and resolution times to identify top and underperforming agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalyze Work Patterns\u003c/strong\u003e: Gain insights into agent activity, including break times and ticket handling rates, for improved resource planning.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Experience Impact\u003c/strong\u003e: Link agent performance data to customer satisfaction metrics, enhancing support strategies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIn-Depth KPI Analysis\u003c/strong\u003e: Track detailed live chat KPIs to understand how each agent influences overall team performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e6. Sunco Integration\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eComplete Bot Interaction Tracking\u003c/strong\u003e: Capture data on bot conversations, including those that don\u0026#39;t escalate, to improve self-serve rates.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeflection Rate Measurement\u003c/strong\u003e: Track bot effectiveness in resolving issues without human intervention, enhancing bot quality.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Self-Service Optimization\u003c/strong\u003e: Use insights from bot interactions to identify common inquiries and create efficient self-serve options.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBot Conversation Analytics\u003c/strong\u003e: Review historical bot interactions to refine responses and increase bot efficiency over time.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e7. Bot Analytics\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDeflection Efficiency Analysis\u003c/strong\u003e: Understand both deflected and undeflected bot conversations to maximize bot effectiveness.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBot Performance Optimization\u003c/strong\u003e: Leverage real-time insights into bot interactions to continually improve response accuracy.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelf-Serve Improvement\u003c/strong\u003e: Measure and boost self-serve rates by addressing customer inquiries through bots before they escalate to tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFeedback Loop for Bots\u003c/strong\u003e: Create a continuous feedback loop using analytics to refine and enhance bot responses based on customer interactions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eQvasa: Your Comprehensive Support Solution\u003c/h2\u003e\n\n\u003cp\u003eQvasa is more than a tool; it\u0026#39;s a strategic asset for transforming customer support. With live dashboards, AI-powered insights, Sunco integration, and comprehensive analytics, empower your team to deliver exceptional service backed by data-driven decisions. Utilize our volume forecasts and staffing forecast capabilities to manage your workforce efficiently and reduce costs.\u003c/p\u003e\n\n\u003cp\u003eTransform your support operations with our advanced analytics and insights. Install now to experience a new level of efficiency and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eFor information on how Qvasa handles and protects your data, please visit our \u003ca href=\"https://trust.qvasa.com\"\u003eTrust Center\u003c/a\u003e. See our \u003ca href=\"https://qvasa.com/terms_and_conditions\"\u003eTerms and Conditions\u003c/a\u003e for usage policies.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://qvasa.com/demo_video?source=zapp_footer\"\u003e\u003cimg src=\"https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_demo_video.png\" alt=\"Demo Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAdmin privileges are required for installation. Once installed, Qvasa will automatically configure a trigger and webhook to stream event data. There\u0026#39;s no need for manual adjustments; updates are managed directly by Qvasa, ensuring your setup is always current.\u003c/p\u003e\n","raw_long_description":"[![Qvasa Header](https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_header.png)](https://qvasa.com/demo_video?source=zapp_header)\n# Elevate Your Customer Support with Qvasa's Live Analytics\n\nQvasa transforms Zendesk analytics, offering an integrated platform that connects all aspects of customer support. From live dashboards to AI-driven insights, Qvasa brings unprecedented visibility and control over your Zendesk operations. Explore the powerful features Qvasa offers to revolutionize your support experience and enhance your operation with key features like Live Dashboards, Threshold Alerting, AI Analytics, and much more\n\n[![Demo Button](http://www.qvasa.com/zapp_images/zapp_demo_button.png)](https://qvasa.com/demo_video?source=zapp_demo_button)\n\n### Key Features:\n\n- **Live Dashboards:** Real-time monitoring with customizable dashboards for messaging, chat, and talk.\n- **Alerting \u0026 Monitoring:** Proactive alerting with customizable thresholds for demand, wait times, and more.\n- **AI Analytics:** AI-driven insights, auto-tagging, inferred CSAT, trend analysis, DSAT reasons and more for deep customer understanding.\n- **Messaging Integration:** Complete visibility into messaging operations, with detailed chat metrics and KPIs.\n- **Agent Performance Monitoring:** In-depth agent metrics to optimize performance and improve customer satisfaction.\n- **Sunco Integration:** Seamless integration with Sunco API for complete visibility into bot interactions.\n- **Bot Analytics:** Advanced analytics for tracking and improving bot performance, including deflection rate and self-serve rate improvements.\n- **Custom Alerts:** Set up configurable alerts for important thresholds, including organization-based alerts and brand alerts.\n- **Staffing Projections:** Accurate staffing forecasts powered by machine learning.\n- **Slack \u0026 SMS Integration:** Real-time alerts delivered directly to Slack or via SMS.\n- **AI Tagging:** Sophisticated auto-tagging with generative and fixed response capabilities.\n\n[![Qvasa Brands](https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_brands.png)](https://qvasa.com/demo_video?source=zapp_brands)\n\n## 1. Live Dashboards\n- **Monitor Support Demand**: Real-time views of chat metrics and ticket volumes to proactively manage spikes in demand.\n- **Agent Productivity Tracking**: Track agent performance metrics live, allowing for immediate response to any drop in efficiency.\n- **Deep Data Analysis**: Use AI-generated filters to uncover trends and patterns in customer interactions across channels.\n- **Cross-Channel Insights**: Integrate with Zendesk Messaging and Talk to monitor conversations across all customer touchpoints.\n\n## 2. Alerting \u0026 Monitoring\n- **Proactive Issue Identification**: Set alerts for ticket volume surges or wait times to prevent service delays.\n- **Targeted Notifications**: Customize alerts for specific teams or organizations, ensuring relevant stakeholders are promptly informed.\n- **Channel-Based Notifications**: Get alerts via email, Slack, or SMS, making it easy to stay updated on support dynamics anytime, anywhere.\n- **Historical Alert Analysis**: Use alert history to understand recurring issues and improve operational response times.\n\n## 3. AI Analytics\n- **Auto-Tagging Contact Reasons**: Automatically categorize tickets based on the reason for contact, allowing efficient triage and prioritization.\n- **Emerging Issue Detection**: Identify new customer concerns in real-time to address potential product or service issues swiftly.\n- **Inferred CSAT Analysis**: Predict customer satisfaction (CSAT) levels based on ticket content without explicit customer feedback. This inferred CSAT provides insight into customer sentiment across interactions, helping you to understand and improve service quality even when CSAT scores are unavailable.\n- **Comprehensive Issue Insights**: Leverage AI summaries to gain a snapshot of prevalent issues and track shifts in customer contact reasons.\n- **Strategic Trend Analysis**: Use AI to forecast potential support needs and refine support strategies based on customer behavior patterns.\n\n## 4. Messaging Integration\n- **Real-Time Chat Monitoring**: Track conversation quality and agent performance in live chats, identifying areas for improvement.\n- **Messaging Efficiency Insights**: Assess KPIs such as response times and customer satisfaction specific to live chat to boost operational efficiency.\n- **Multi-Channel Messaging View**: Monitor all messaging platforms from a unified dashboard to streamline and manage omnichannel support.\n- **Customer Satisfaction Tracking**: Analyze customer feedback in live chats to improve the quality of service in real time.\n\n## 5. Agent Performance Monitoring\n- **Measure Individual Agent Impact**: Monitor key metrics like message quality and resolution times to identify top and underperforming agents.\n- **Analyze Work Patterns**: Gain insights into agent activity, including break times and ticket handling rates, for improved resource planning.\n- **Customer Experience Impact**: Link agent performance data to customer satisfaction metrics, enhancing support strategies.\n- **In-Depth KPI Analysis**: Track detailed live chat KPIs to understand how each agent influences overall team performance.\n\n## 6. Sunco Integration\n- **Complete Bot Interaction Tracking**: Capture data on bot conversations, including those that don't escalate, to improve self-serve rates.\n- **Deflection Rate Measurement**: Track bot effectiveness in resolving issues without human intervention, enhancing bot quality.\n- **Customer Self-Service Optimization**: Use insights from bot interactions to identify common inquiries and create efficient self-serve options.\n- **Bot Conversation Analytics**: Review historical bot interactions to refine responses and increase bot efficiency over time.\n\n## 7. Bot Analytics\n- **Deflection Efficiency Analysis**: Understand both deflected and undeflected bot conversations to maximize bot effectiveness.\n- **Bot Performance Optimization**: Leverage real-time insights into bot interactions to continually improve response accuracy.\n- **Self-Serve Improvement**: Measure and boost self-serve rates by addressing customer inquiries through bots before they escalate to tickets.\n- **Feedback Loop for Bots**: Create a continuous feedback loop using analytics to refine and enhance bot responses based on customer interactions.\n\n## Qvasa: Your Comprehensive Support Solution\n\nQvasa is more than a tool; it's a strategic asset for transforming customer support. With live dashboards, AI-powered insights, Sunco integration, and comprehensive analytics, empower your team to deliver exceptional service backed by data-driven decisions. Utilize our volume forecasts and staffing forecast capabilities to manage your workforce efficiently and reduce costs.\n\nTransform your support operations with our advanced analytics and insights. Install now to experience a new level of efficiency and customer satisfaction.\n\nFor information on how Qvasa handles and protects your data, please visit our [Trust Center](https://trust.qvasa.com). See our [Terms and Conditions](https://qvasa.com/terms_and_conditions) for usage policies.\n\n[![Demo Video](https://qvasa-marketing-images.s3.us-east-2.amazonaws.com/zapp_demo_video.png)](https://qvasa.com/demo_video?source=zapp_footer)","raw_installation_instructions":"Admin privileges are required for installation. Once installed, Qvasa will automatically configure a trigger and webhook to stream event data. There's no need for manual adjustments; updates are managed directly by Qvasa, ensuring your setup is always current.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930314.apps.zdusercontent.com/930314/assets/1790306640-4ffd33f5884080300ac0a6289f2c22e9/logo-small.png","large_icon":"https://930314.apps.zdusercontent.com/930314/assets/1790306640-4ffd33f5884080300ac0a6289f2c22e9/logo.png","screenshots":["https://930314.apps.zdusercontent.com/930314/assets/1790306640-4ffd33f5884080300ac0a6289f2c22e9/screenshot-0.png","https://930314.apps.zdusercontent.com/930314/assets/1790306640-4ffd33f5884080300ac0a6289f2c22e9/screenshot-1.png","https://930314.apps.zdusercontent.com/930314/assets/1790306640-4ffd33f5884080300ac0a6289f2c22e9/screenshot-2.png"],"installation_count":97},{"id":930480,"name":"ChatGPT Helper by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2480643,"app_id":930480,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-27T10:02:23Z","updated_at":"2023-04-27T10:02:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2480642,"app_id":930480,"name":"token","kind":"text","required":true,"position":1,"created_at":"2023-04-27T10:02:22Z","updated_at":"2023-04-27T10:02:22Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3540,"entity_id":930480,"app_id":930480,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0N1QwWfjIUomyPBpNWDFDnIA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1116,"cost_type":"CostStripe","active":true,"created_at":"2023-04-27T10:02:25.000Z","updated_at":"2023-04-27T10:02:25.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-04-27T10:02:22Z","updated_at":"2025-04-04T00:10:09Z","terms_conditions_url":"https://www.spritle.com/terms-conditions","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2023-06-05T21:29:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-02T16:59:49Z","owner_id":269519,"author_name":"Spritle Software","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Streamline customer support with AI-powered response templates.","long_description":"\u003ch1\u003eChatGPT Helper by Saasly\u003c/h1\u003e\n\n\u003cp\u003eStreamline your customer support with AI-powered response templates using ChatGPT Helper. This marketplace application integrates with your existing customer support system, providing your agents with quick access to AI-generated response templates. With ChatGPT Helper, your team can efficiently respond to customer inquiries while improving response times. \u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSelect predefined prompt messages or create your own. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd placeholders for ticket info and conversation info for personalized responses. \u003c/li\u003e\n\u003cli\u003eChoose to send the response as a public reply or add it as an internal note. \u003c/li\u003e\n\u003cli\u003eCopy the response to the clipboard for further use.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:people@saasly.in\"\u003epeople@saasly.in\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-chat-gpt-helper-in-zohodesk\"\u003eClick\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# ChatGPT Helper by Saasly \n\nStreamline your customer support with AI-powered response templates using ChatGPT Helper. This marketplace application integrates with your existing customer support system, providing your agents with quick access to AI-generated response templates. With ChatGPT Helper, your team can efficiently respond to customer inquiries while improving response times. \n\n## Features \n\n - Select predefined prompt messages or create your own. \n\n- Add placeholders for ticket info and conversation info for personalized responses. \n\n- Choose to send the response as a public reply or add it as an internal note. \n\n- Copy the response to the clipboard for further use.\n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [people@saasly.in](mailto:people@saasly.in)","raw_installation_instructions":"Go to this URL for deatialed installation guide: [Click](https://saasly.in/apps/userguide/how-to-install-chat-gpt-helper-in-zohodesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930480.apps.zdusercontent.com/930480/assets/1706853321-650e6417137967d258c2cfd0f6fc555e/logo-small.png","large_icon":"https://930480.apps.zdusercontent.com/930480/assets/1706853321-650e6417137967d258c2cfd0f6fc555e/logo.png","screenshots":["https://930480.apps.zdusercontent.com/930480/assets/1706853321-650e6417137967d258c2cfd0f6fc555e/screenshot-0.png","https://930480.apps.zdusercontent.com/930480/assets/1706853321-650e6417137967d258c2cfd0f6fc555e/screenshot-1.png","https://930480.apps.zdusercontent.com/930480/assets/1706853321-650e6417137967d258c2cfd0f6fc555e/screenshot-2.png"],"installation_count":0},{"id":930722,"name":"ChatGPT Word WandAI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2481660,"app_id":930722,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-28T05:13:35Z","updated_at":"2023-04-28T05:13:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2541076,"app_id":930722,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2023-07-05T13:23:57Z","updated_at":"2023-07-05T13:23:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3547,"entity_id":930722,"app_id":930722,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-28T05:13:36.000Z","updated_at":"2023-04-28T05:13:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":7,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-28T05:13:34Z","updated_at":"2026-06-08T23:01:03Z","terms_conditions_url":null,"app_organization":{"id":5773,"name":"Word WandAI","email":"contact@wordwandai.com","website":"www.wordwandai.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[10,2],"date_published":"2023-07-05T20:25:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.wordwandai.com/pricing"},"location_names":["ticket_editor","nav_bar"],"last_update_time":"2026-06-08T23:00:56Z","owner_id":269519,"author_name":"ChatGPT Word WandAI","author_email":"contact@wordwandai.com","author_url":"https://www.wordwandai.com/","short_description":"The AI Copilot agents trust – a cost-effective alternative to Zendesk’s Advanced AI!","long_description":"\u003cp\u003e\u003cimg src=\"https://portal.wordwandai.com/static/imgs/main-header-v1.png\" alt=\"Alt text\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e😍 What can Word WandAI do?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce the amount of time agents spend working on tickets\u003c/li\u003e\n\u003cli\u003en- Translate messages to and from any language\u003c/li\u003e\n\u003cli\u003eStandardize agent tone to your brand when communicating with customers\u003c/li\u003e\n\u003cli\u003eIncrease professionalism and communication accuracy (remove spelling and grammar errors)\u003c/li\u003e\n\u003cli\u003eImprove CSAT by decreasing response, increasing communication quality and overall resolution times\u003c/li\u003e\n\u003cli\u003eReduce new agent training cost and time to productivity\u003c/li\u003e\n\u003cli\u003eIncrease agent productivity with AI assistance on every ticket!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eAsk DHL - Use generative AI to automatically write a response based on the real-time tracking information from DHL.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e🎥Quick demo\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://portal.wordwandai.com/static/imgs/ask-ai.gif\" alt=\"Alt text\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e🎉Key features\u003c/em\u003e* \u003c/p\u003e\n\n\u003cp\u003eWord WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. adjust language, text limit and/or tone). \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://portal.wordwandai.com/static/imgs/app_view.png\" alt=\"Alt Text\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTLDR -\u003c/strong\u003e Analyze the customer\u0026#39;s message and provide a Too Long; Didn\u0026#39;t Read summary.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eABC -\u003c/strong\u003e Fix any Grammar or Spelling mistakes\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReword -\u003c/strong\u003e Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYes -\u003c/strong\u003e Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo -\u003c/strong\u003e Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuestions -\u003c/strong\u003e Analyzes the customer\u0026#39;s mn- \u003cstrong\u003eAsk AI -\u003c/strong\u003e Craft a personalized response based on the information in your Zendesk Help Center.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstruct -\u003c/strong\u003e (Most powerful feature with endless usercases!), and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTranslate  -\u003c/strong\u003e Analyze the customer\u0026#39;s or agent’s message and translate it into a different language.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e123 - Text Limit Setting -\u003c/strong\u003eAdjust the text length of the response from the AI.n- \u003cstrong\u003eWorld - Language Settings -\u003c/strong\u003e  Adjust the language that the AI will use with its response.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk - Message Source Setting -\u003c/strong\u003e  Adjust the source of the customer message - from Zendesk or \u003cstrong\u003e💳 How much does this cost?\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStart with a free trial for 7 days.Our Growth plan starts around the same price as ChatGPT Plus.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e✅Get started by clicking \u0026#39;install\u0026#39;\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.wordwandai.com/\"\u003ewww.wordwandai.com\u003c/a\u003e and feel free to reach out to us with any questions via contact@wordwandai.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us at contact@wordwandai.com\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo install the Word WandAI, please follow the below instructions.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick “Install” in the top-right corner of this screen.\u003c/li\u003e\n\u003cli\u003eEnable the OAuth Authentication (if prompted) and install the application \u003c/li\u003e\n\u003cli\u003eLeave the Admin Center and go into Zendesk Support\u003c/li\u003e\n\u003cli\u003eComplete a hard refresh of your web browser (CTRL+SHIFT+R) and log out/in of your Zendesk account\u003c/li\u003e\n\u003cli\u003eAfter installation, the Word WandAI icon will be available in the ticket and chat views for agents \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo use Word Wand AI, please follow the below instructions.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen a ticket you want to answer \u003c/li\u003e\n\u003cli\u003eClick on the small Word WandAI icon in the bottom bar of the rich text editor\u003c/li\u003e\n\u003cli\u003eA popup will appear. Click on the function you wish to perform.\u003c/li\u003e\n\u003cli\u003eWait 2-5 seconds and the AI-generated message will appear.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTip: If you want to enhance the AI’s response when using the Reword function, adjust the sentiment and tone conditions, and then click Reword My Reply.\u003c/p\u003e\n","raw_long_description":"![Alt text](https://portal.wordwandai.com/static/imgs/main-header-v1.png)\n\n\n**😍 What can Word WandAI do?**\n\n- Reduce the amount of time agents spend working on tickets\n- n- Translate messages to and from any language\n- Standardize agent tone to your brand when communicating with customers\n- Increase professionalism and communication accuracy (remove spelling and grammar errors)\n- Improve CSAT by decreasing response, increasing communication quality and overall resolution times\n- Reduce new agent training cost and time to productivity\n- Increase agent productivity with AI assistance on every ticket!\n\n*Ask DHL - Use generative AI to automatically write a response based on the real-time tracking information from DHL.*\n\n**🎥Quick demo**\n\n![Alt text](https://portal.wordwandai.com/static/imgs/ask-ai.gif)\n\n*🎉Key features** \n\nWord WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. adjust language, text limit and/or tone). \n\n![Alt Text](https://portal.wordwandai.com/static/imgs/app_view.png)\n\n- **TLDR -** Analyze the customer's message and provide a Too Long; Didn't Read summary.\n- **ABC -** Fix any Grammar or Spelling mistakes\n- **Reword -** Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized.\n- **Yes -** Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”.\n- **No -** Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”.\n- **Questions -** Analyzes the customer's mn- **Ask AI -** Craft a personalized response based on the information in your Zendesk Help Center.\n- **Instruct -** (Most powerful feature with endless usercases!), and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates.\n- **Translate  -** Analyze the customer's or agent’s message and translate it into a different language.\n- **123 - Text Limit Setting -**Adjust the text length of the response from the AI.n- **World - Language Settings -**  Adjust the language that the AI will use with its response.\n- **Zendesk - Message Source Setting -**  Adjust the source of the customer message - from Zendesk or **💳 How much does this cost?** \n\nStart with a free trial for 7 days.Our Growth plan starts around the same price as ChatGPT Plus.\n\n**✅Get started by clicking 'install'** \n\nLearn more at [www.wordwandai.com](https://www.wordwandai.com/) and feel free to reach out to us with any questions via contact@wordwandai.com","raw_installation_instructions":"If you have issues installing the app please contact us at contact@wordwandai.com\n\n**To install the Word WandAI, please follow the below instructions.** \n\n- Click “Install” in the top-right corner of this screen.\n- Enable the OAuth Authentication (if prompted) and install the application \n- Leave the Admin Center and go into Zendesk Support\n- Complete a hard refresh of your web browser (CTRL+SHIFT+R) and log out/in of your Zendesk account\n- After installation, the Word WandAI icon will be available in the ticket and chat views for agents \n\n**To use Word Wand AI, please follow the below instructions.** \n\n- Open a ticket you want to answer \n- Click on the small Word WandAI icon in the bottom bar of the rich text editor\n- A popup will appear. Click on the function you wish to perform.\n- Wait 2-5 seconds and the AI-generated message will appear.\n\nTip: If you want to enhance the AI’s response when using the Reword function, adjust the sentiment and tone conditions, and then click Reword My Reply.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930722.apps.zdusercontent.com/930722/assets/1780120480-c08065fad2fe7cdb3fcaa2e97a1870c7/logo-small.png","large_icon":"https://930722.apps.zdusercontent.com/930722/assets/1780120480-c08065fad2fe7cdb3fcaa2e97a1870c7/logo.png","screenshots":["https://930722.apps.zdusercontent.com/930722/assets/1780120480-c08065fad2fe7cdb3fcaa2e97a1870c7/screenshot-0.png","https://930722.apps.zdusercontent.com/930722/assets/1780120480-c08065fad2fe7cdb3fcaa2e97a1870c7/screenshot-1.png","https://930722.apps.zdusercontent.com/930722/assets/1780120480-c08065fad2fe7cdb3fcaa2e97a1870c7/screenshot-2.png"],"installation_count":40},{"id":930777,"name":"ChatGPT Suggested Reply by Premium 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Plus","author_email":"support@premiumplus.io","author_url":"https://premiumplus.io","short_description":"Generate replies to customer tickets","long_description":"\u003cp\u003eThe ChatGPT Suggested Reply App generates meaningful replies for agents to send to your customers.\u003cbr\u003e\nThe App uses ChatGPT to generate a comprehensive answer based on the context of the ticket, or on your Help Center articles.\u003c/p\u003e\n\n\u003ch3\u003eHow to use:\u003c/h3\u003e\n\n\u003cp\u003eUpon installation, a new button will appear in your ticket comment editor. 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You have the option to select a specific word or sentence and ask to rephrase it.\u003c/p\u003e\n\n\u003cp\u003eIf you are interested in more custom reply types, reach out to \u003ca href=\"mailto:sales@premiumplus.io\"\u003ePremium Plus\u003c/a\u003e and inquire about our Custom Built apps.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy\u003c/h3\u003e\n\n\u003cp\u003eThis application makes use of ChatGPT and OpenAI\u0026#39;s APIs to generate the replies.\u003cbr\u003e\nYou have to enter your own API key upon installation. See \u003ca href=\"https://platform.openai.com/account/api-keys\"\u003eOpenAI\u0026#39;s website\u003c/a\u003e for more information.\u003cbr\u003e\nCheck out \u003ca href=\"https://guide.premiumplus.io/hc/en-us/articles/15016915407636-How-to-use-the-ChatGPT-Suggested-Reply-App\"\u003eour Help Center\u003c/a\u003e for the full Privacy Log.\u003cbr\u003e\n Premium Plus does not log, store, read or capture the content sent during or after processing the queries but the message content is sent to a Cloudflare Worker managed by us!\u003c/p\u003e\n\n\u003ch1\u003eUpdates \u0026amp; support\u003c/h1\u003e\n\n\u003cp\u003eOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\u003cbr\u003e\nHave any questions about this app? \u003ca href=\"https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFeel free to contact us\u003c/a\u003e. \u003c/p\u003e\n\n\u003ch1\u003eAbout Premium Plus\u003c/h1\u003e\n\n\u003cp\u003ePremium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://premiumplus.io?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003eFind out more on our website →\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHave any questions?\u003c/h2\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk\"\u003econtact us\u003c/a\u003e or \u003ca href=\"https://calendly.com/verschoren\"\u003ebook a meeting with our experts\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eChatGPT and OpenAI are copyrighted and owned by their respective owners. Premium Plus is not affiliated or does not own these brands or trademarks\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAdd your OpenAI API key and click install. Please refer to our \u003ca href=\"https://guide.premiumplus.io/hc/sections/15016410376468\"\u003eHelp Center\u003c/a\u003e for more details\u003c/p\u003e\n","raw_long_description":"The ChatGPT Suggested Reply App generates meaningful replies for agents to send to your customers.\nThe App uses ChatGPT to generate a comprehensive answer based on the context of the ticket, or on your Help Center articles.\n\n### How to use:\n\nUpon installation, a new button will appear in your ticket comment editor. See [our Help Center](https://guide.premiumplus.io/hc/en-us/articles/15016915407636) for more information\n\nBy selecting:\n- Yes, ChatGPT will suggest a reply with a positive outcome\n- No, ChatGPT will formulate a reply with a negative outcome\n- More Info, ChatGPT will create a reply asking the client for more details\n- Docs, ChatGPT will check your Help Center for relevant articles to create a reply. (Note that this concerns only articles that are open to all visitors of your Help Center)\n- Rephrase, ChatGPT will rephrase the current reply. You have the option to select a specific word or sentence and ask to rephrase it.\n\nIf you are interested in more custom reply types, reach out to [Premium Plus](mailto:sales@premiumplus.io) and inquire about our Custom Built apps.\n### Privacy\nThis application makes use of ChatGPT and OpenAI's APIs to generate the replies.\nYou have to enter your own API key upon installation. See [OpenAI's website](https://platform.openai.com/account/api-keys) for more information.\nCheck out [our Help Center](https://guide.premiumplus.io/hc/en-us/articles/15016915407636-How-to-use-the-ChatGPT-Suggested-Reply-App) for the full Privacy Log.\n Premium Plus does not log, store, read or capture the content sent during or after processing the queries but the message content is sent to a Cloudflare Worker managed by us!\n\n# Updates \u0026 support\nOur apps and email templates are updated regularly to support new Zendesk features and capabilities.\nHave any questions about this app? [Feel free to contact us](https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk). \n\n# About Premium Plus\nPremium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.\n\n[Find out more on our website →](https://premiumplus.io?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk)\n\n---\n## Have any questions?\nFeel free to [contact us](https://premiumplus.io/contact?utm_source=partner\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_partner=zendesk) or [book a meeting with our experts](https://calendly.com/verschoren).\n\n_ChatGPT and OpenAI are copyrighted and owned by their respective owners. Premium Plus is not affiliated or does not own these brands or trademarks_","raw_installation_instructions":"Add your OpenAI API key and click install. Please refer to our [Help Center](https://guide.premiumplus.io/hc/sections/15016410376468) for more details","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930777.apps.zdusercontent.com/930777/assets/1752731316-c0e8433fec9c66e82d5053564c4a324e/logo-small.png","large_icon":"https://930777.apps.zdusercontent.com/930777/assets/1752731316-c0e8433fec9c66e82d5053564c4a324e/logo.png","screenshots":["https://930777.apps.zdusercontent.com/930777/assets/1752731316-c0e8433fec9c66e82d5053564c4a324e/screenshot-0.png","https://930777.apps.zdusercontent.com/930777/assets/1752731316-c0e8433fec9c66e82d5053564c4a324e/screenshot-1.png","https://930777.apps.zdusercontent.com/930777/assets/1752731316-c0e8433fec9c66e82d5053564c4a324e/screenshot-2.png"],"installation_count":8},{"id":930965,"name":"Consulta CEP Endereço Brasil","state":"published","version":"1.5.0","framework_version":"2.0","parameters":[{"id":2482412,"app_id":930965,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-04-28T19:48:42Z","updated_at":"2023-04-28T19:48:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2482408,"app_id":930965,"name":"field_cep","kind":"text","required":true,"position":1,"created_at":"2023-04-28T19:48:41Z","updated_at":"2023-04-28T19:48:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2482409,"app_id":930965,"name":"field_uf","kind":"text","required":true,"position":2,"created_at":"2023-04-28T19:48:41Z","updated_at":"2023-04-28T19:48:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2482410,"app_id":930965,"name":"field_cidade","kind":"text","required":true,"position":3,"created_at":"2023-04-28T19:48:41Z","updated_at":"2023-04-28T19:48:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2482411,"app_id":930965,"name":"field_logradouro","kind":"text","required":true,"position":4,"created_at":"2023-04-28T19:48:42Z","updated_at":"2023-04-28T19:48:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3553,"entity_id":930965,"app_id":930965,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-04-28T19:48:43.000Z","updated_at":"2023-04-28T19:48:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-04-28T19:48:40Z","updated_at":"2026-02-12T22:51:10Z","terms_conditions_url":null,"app_organization":{"id":5792,"name":"ATVEZA Technology","email":"athos@atveza.com","website":"https://atveza.com","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-06-06T16:13:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-06-05T22:44:18Z","owner_id":269519,"author_name":"Athos Alves De Souza","author_email":"athos@atveza.com","author_url":"https://atveza.com","short_description":"Efficient ZIP code lookup tool for Zendesk Support agents.","long_description":"\u003cp\u003eThe \u0026#39;ZIP Code Lookup for Zendesk Support\u0026#39; app is a powerful tool that allows Zendesk Support agents to easily retrieve address information based on ZIP codes. With seamless integration with the viacep.com.br API, this app provides an efficient solution to streamline customer support.\u003c/p\u003e\n\n\u003cp\u003eBy using the \u0026#39;ZIP Code Lookup for Zendesk Support\u0026#39; app, agents can simply enter a ZIP code and instantly retrieve the complete address data associated with it. No more manual searches or switching between multiple windows to find accurate address information.\u003c/p\u003e\n\n\u003cp\u003eMoreover, the \u0026#39;ZIP Code Lookup for Zendesk Support\u0026#39; app offers an intuitive and user-friendly experience. With just a few clicks, agents can look up the ZIP code and provide detailed address information to customers, enhancing support efficiency and ensuring high-quality assistance.\u003c/p\u003e\n\n\u003cp\u003eKey Features of the app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSwift address lookup from ZIP codes\u003c/li\u003e\n\u003cli\u003eSeamless integration with the reliable viacep.com.br API\u003c/li\u003e\n\u003cli\u003eDisplay of comprehensive address information\u003c/li\u003e\n\u003cli\u003eImproved customer support efficiency\u003c/li\u003e\n\u003cli\u003eIntuitive and user-friendly experience\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBoost your agents\u0026#39; productivity and deliver exceptional support to your customers with the \u0026#39;ZIP Code Lookup for Zendesk Support\u0026#39; app. Try it now!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these simple steps to install and configure the \u0026#39;ZIP Code Lookup for Zendesk Support\u0026#39; app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the \u0026#39;Install\u0026#39; button to initiate the installation process.\u003c/li\u003e\n\u003cli\u003eOnce installed, navigate to the Zendesk Support admin panel.\u003c/li\u003e\n\u003cli\u003eGo to the \u0026#39;App Settings\u0026#39; section and locate the \u0026#39;ZIP Code Lookup\u0026#39; app.\u003c/li\u003e\n\u003cli\u003eClick on \u0026#39;Configure\u0026#39; to access the settings.\u003c/li\u003e\n\u003cli\u003eIn the settings page, enter the IDs of the address fields that you want to populate with the retrieved information.\u003c/li\u003e\n\u003cli\u003eSave the settings and you\u0026#39;re ready to use the app!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eStart enhancing your support workflow by effortlessly retrieving accurate address information based on ZIP codes.\u003c/p\u003e\n","raw_long_description":"The 'ZIP Code Lookup for Zendesk Support' app is a powerful tool that allows Zendesk Support agents to easily retrieve address information based on ZIP codes. With seamless integration with the viacep.com.br API, this app provides an efficient solution to streamline customer support.\n\nBy using the 'ZIP Code Lookup for Zendesk Support' app, agents can simply enter a ZIP code and instantly retrieve the complete address data associated with it. No more manual searches or switching between multiple windows to find accurate address information.\n\nMoreover, the 'ZIP Code Lookup for Zendesk Support' app offers an intuitive and user-friendly experience. With just a few clicks, agents can look up the ZIP code and provide detailed address information to customers, enhancing support efficiency and ensuring high-quality assistance.\n\nKey Features of the app:\n\n- Swift address lookup from ZIP codes\n- Seamless integration with the reliable viacep.com.br API\n- Display of comprehensive address information\n- Improved customer support efficiency\n- Intuitive and user-friendly experience\n\nBoost your agents' productivity and deliver exceptional support to your customers with the 'ZIP Code Lookup for Zendesk Support' app. Try it now!","raw_installation_instructions":"Follow these simple steps to install and configure the 'ZIP Code Lookup for Zendesk Support' app:\n\n1. Click on the 'Install' button to initiate the installation process.\n2. Once installed, navigate to the Zendesk Support admin panel.\n3. Go to the 'App Settings' section and locate the 'ZIP Code Lookup' app.\n4. Click on 'Configure' to access the settings.\n5. In the settings page, enter the IDs of the address fields that you want to populate with the retrieved information.\n6. Save the settings and you're ready to use the app!\n\nStart enhancing your support workflow by effortlessly retrieving accurate address information based on ZIP codes.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://930965.apps.zdusercontent.com/930965/assets/1686003798-068dcafdf06b1727061abe856305127c/logo-small.png","large_icon":"https://930965.apps.zdusercontent.com/930965/assets/1686003798-068dcafdf06b1727061abe856305127c/logo.png","screenshots":["https://930965.apps.zdusercontent.com/930965/assets/1686003798-068dcafdf06b1727061abe856305127c/screenshot-0.png","https://930965.apps.zdusercontent.com/930965/assets/1686003798-068dcafdf06b1727061abe856305127c/screenshot-1.png","https://930965.apps.zdusercontent.com/930965/assets/1686003798-068dcafdf06b1727061abe856305127c/screenshot-2.png"],"installation_count":1},{"id":931890,"name":"Sticky.io Connect","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2484491,"app_id":931890,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-03T07:40:54Z","updated_at":"2023-05-03T07:40:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2484489,"app_id":931890,"name":"sticky_appKey","kind":"text","required":true,"position":1,"created_at":"2023-05-03T07:40:54Z","updated_at":"2023-05-03T07:40:54Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2484490,"app_id":931890,"name":"StickyIO_token","kind":"text","required":true,"position":2,"created_at":"2023-05-03T07:40:54Z","updated_at":"2023-05-03T07:40:54Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3556,"entity_id":931890,"app_id":931890,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1MaXdwFxtlqGHYutiuykHy94","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1LilPGFxtlqGHYut","cost_id":1119,"cost_type":"CostStripe","active":true,"created_at":"2023-05-03T07:40:56.000Z","updated_at":"2023-05-03T07:40:56.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-NFRHRCVDL1","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-05-03T07:40:51Z","updated_at":"2025-04-04T00:10:10Z","terms_conditions_url":"https://bluegem.dev/terms-and-conditions","app_organization":{"id":5461,"name":"Blue Gem Development","email":"support@bluegem.dev","website":"bluegem.dev","country_code":"US","stripe_account_id":"acct_1LilPGFxtlqGHYut","state":null},"locations":[3],"date_published":"2023-05-26T17:39:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-01-31T18:04:28Z","owner_id":269519,"author_name":"Blue Gem Development","author_email":"support@bluegem.dev","author_url":"https://bluegem.dev","short_description":"Efficiently handle all aspects of your Sticky.io customers.","long_description":"\u003ch1\u003eAbout Blue Gem Development\u003c/h1\u003e\n\n\u003cp\u003eWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eManage all your customer payments and subscriptions seamlessly within Zendesk Support using Sticky.io Connect. You can easily view customers and orders, process refunds, and cancel subscriptions. Our efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically search customers based on ticket information\u003c/li\u003e\n\u003cli\u003eManually search for customers by email, name, or phone number\u003c/li\u003e\n\u003cli\u003eIssue subscription cancellations\u003c/li\u003e\n\u003cli\u003eIssue payment refunds\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eHead on over to \u003cstrong\u003eSticky.io\u0026#39;s\u003c/strong\u003e \u003ca href=\"https://www.sticky.io/get-started\"\u003e\u0026#39;Get Started\u0026#39; page\u003c/a\u003e in order to schedule a demo and get your account created.\u003c/p\u003e\n\n\u003cp\u003eAfter you\u0026#39;ve gained entry into your \u003cstrong\u003eSticky.io\u003c/strong\u003e account, you need to create API credentials to connect to the \u003cstrong\u003eSticky.io Connect\u003c/strong\u003e app.\u003c/p\u003e\n\n\u003cp\u003eGo to the \u003cstrong\u003eSticky.io\u003c/strong\u003e Dashboard, then:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;\u003cstrong\u003eSETTINGS\u003c/strong\u003e\u0026#39; from the main menu\u003c/li\u003e\n\u003cli\u003eFrom the dropdown, click \u0026#39;\u003cstrong\u003eACCOUNTS \u0026amp; PERMISSIONS\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eUpon loading the next page, click the \u0026#39;\u003cstrong\u003eAPI Accounts\u003c/strong\u003e\u0026#39; tab, find the \u0026#39;\u003cstrong\u003eACTIONS\u003c/strong\u003e\u0026#39; button below that and click the arrow button to the right of it\u003c/li\u003e\n\u003cli\u003eFrom the dropdown, click \u0026#39;\u003cstrong\u003eAdd API User\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eUpon loading the popup, enter these details:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUsername\u003c/strong\u003e: Sticky.io Connect App\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompany Contact\u003c/strong\u003e: The name of a point of contact from your company\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmail\u003c/strong\u003e: Email address of a point of contact from your company\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePhone\u003c/strong\u003e: Phone number of a point of contact from your company\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDepartment\u003c/strong\u003e: Select \u0026#39;External API User\u0026#39;\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick on the \u0026#39;\u003cstrong\u003eSAVE\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003cli\u003eSave the API username/password temporarily somewhere\u003c/li\u003e\n\u003cli\u003ePer Zendesk\u0026#39;s rules, the username and password needs to be \u0026#39;encoded\u0026#39;, this can be done by doing the following:\n\n\u003col\u003e\n\u003cli\u003eGo to our \u003ca href=\"https://bluegem.dev/api-credential-encoder/?payment-processor=sticky.io\"\u003e\u003cstrong\u003eAPI Credential Encoder page\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eEnter your API username and password into their respective fields\u003c/li\u003e\n\u003cli\u003eYour API credentials will be automatically encoded and you can copy it from the \u0026#39;\u003cstrong\u003eAPI Token\u003c/strong\u003e\u0026#39; field and temporarily save it\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eFrom your \u003cstrong\u003eSticky.io\u003c/strong\u003e Dashboard, look at the URL, for example: https://\u003cstrong\u003ebluegemdemo\u003c/strong\u003e.sticky.io/admin\n\n\u003col\u003e\n\u003cli\u003e\u0026#39;\u003cstrong\u003ebluegemdemo\u003c/strong\u003e\u0026#39;, in this example, is our \u0026#39;\u003cstrong\u003eSticky.io appKey\u003c/strong\u003e\u0026#39;\u003c/li\u003e\n\u003cli\u003eWhatever value that is for your account, copy that value and save it temporarily somewhere\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003eSticky.io Connect\u0026#39;s\u003c/strong\u003e app settings and:\n\n\u003col\u003e\n\u003cli\u003ePaste the encoded \u0026#39;\u003cstrong\u003eAPI token\u003c/strong\u003e\u0026#39; into the \u0026#39;\u003cstrong\u003e\u003ccode\u003esticky_token\u003c/code\u003e\u003c/strong\u003e\u0026#39; field\u003c/li\u003e\n\u003cli\u003ePaste your \u0026#39;\u003cstrong\u003eappKey\u003c/strong\u003e\u0026#39; into the \u0026#39;\u003cstrong\u003e\u003ccode\u003esticky_appKey\u003c/code\u003e\u003c/strong\u003e\u0026#39; field\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;\u003cstrong\u003eUpdate\u003c/strong\u003e\u0026#39; button\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You should be all set!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues connecting with \u003cstrong\u003eSticky.io Connect\u003c/strong\u003e, please let us know by \u003ca href=\"https://bluegem.dev/#contact-us\"\u003econtacting us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"About Blue Gem Development\n======\n\nWe specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.\n\nManage all your customer payments and subscriptions seamlessly within Zendesk Support using Sticky.io Connect. You can easily view customers and orders, process refunds, and cancel subscriptions. Our efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution.\n\n* Automatically search customers based on ticket information\n* Manually search for customers by email, name, or phone number\n* Issue subscription cancellations\n* Issue payment refunds","raw_installation_instructions":"Head on over to __Sticky.io's__ ['Get Started' page](https://www.sticky.io/get-started) in order to schedule a demo and get your account created.\n\nAfter you've gained entry into your __Sticky.io__ account, you need to create API credentials to connect to the __Sticky.io Connect__ app.\n\nGo to the __Sticky.io__ Dashboard, then:\n\n1. Click '__SETTINGS__' from the main menu\n2. From the dropdown, click '__ACCOUNTS \u0026 PERMISSIONS__'\n3. Upon loading the next page, click the '__API Accounts__' tab, find the '__ACTIONS__' button below that and click the arrow button to the right of it\n4. From the dropdown, click '__Add API User__'\n5. Upon loading the popup, enter these details:\n   * __Username__: Sticky.io Connect App\n   * __Company Contact__: The name of a point of contact from your company\n   * __Email__: Email address of a point of contact from your company\n   * __Phone__: Phone number of a point of contact from your company\n   * __Department__: Select 'External API User'\n6. Click on the '__SAVE__' button\n7. Save the API username/password temporarily somewhere\n8. Per Zendesk's rules, the username and password needs to be 'encoded', this can be done by doing the following:\n   1. Go to our [__API Credential Encoder page__](https://bluegem.dev/api-credential-encoder/?payment-processor=sticky.io)\n   2. Enter your API username and password into their respective fields\n   3. Your API credentials will be automatically encoded and you can copy it from the '__API Token__' field and temporarily save it\n9. From your __Sticky.io__ Dashboard, look at the URL, for example: https://__bluegemdemo__.sticky.io/admin\n   1. '__bluegemdemo__', in this example, is our '__Sticky.io appKey__'\n   2. Whatever value that is for your account, copy that value and save it temporarily somewhere\n10. Go to the __Sticky.io Connect's__ app settings and:\n   1. Paste the encoded '__API token__' into the '__`sticky_token`__' field\n   2. Paste your '__appKey__' into the '__`sticky_appKey`__' field\n11. Click the '__Update__' button\n\nThat's it! You should be all set!\n\nIf you have any issues connecting with __Sticky.io Connect__, please let us know by [contacting us](https://bluegem.dev/#contact-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://931890.apps.zdusercontent.com/931890/assets/1706667412-903bf309d63ef99108cdaa091809ffe5/logo-small.png","large_icon":"https://931890.apps.zdusercontent.com/931890/assets/1706667412-903bf309d63ef99108cdaa091809ffe5/logo.png","screenshots":["https://931890.apps.zdusercontent.com/931890/assets/1706667412-903bf309d63ef99108cdaa091809ffe5/screenshot-0.png","https://931890.apps.zdusercontent.com/931890/assets/1706667412-903bf309d63ef99108cdaa091809ffe5/screenshot-1.png","https://931890.apps.zdusercontent.com/931890/assets/1706667412-903bf309d63ef99108cdaa091809ffe5/screenshot-2.png"],"installation_count":2},{"id":931995,"name":"Process Shepherd","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2484734,"app_id":931995,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-03T14:04:35Z","updated_at":"2023-05-03T14:04:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2484733,"app_id":931995,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2023-05-03T14:04:35Z","updated_at":"2023-07-11T16:45:12Z","default_value":"https://","secure":false,"scopes":null,"options":null}],"plans":[{"id":3558,"entity_id":931995,"app_id":931995,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-05-03T14:04:38.000Z","updated_at":"2023-05-03T14:04:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":15,"average":5,"count":{"5":15,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-05-03T14:04:34Z","updated_at":"2026-07-30T08:43:23Z","terms_conditions_url":null,"app_organization":{"id":5723,"name":"Process Shepherd","email":"support@processshepherd.com","website":"www.processshepherd.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-05-30T22:50:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-16T17:31:48Z","owner_id":269519,"author_name":"Process Shepherd","author_email":"sales@processshepherd.com","author_url":"https://www.processshepherd.com/?utm=zendesk","short_description":"Interactive Discussion Trees and automation to Make Every Agent An Expert","long_description":"\u003ch2\u003eDiscussion Trees\u003c/h2\u003e\n\n\u003cp\u003eEmpower your agents with real-time, step-by-step guidance to master complex workflows and troubleshooting tasks quickly and flawlessly. Effortlessly integrate data from external services and execute automation activities through a no-code workflow. The Discussion Trees within \u003ca href=\"https://www.processshepherd.com/?utm=zendesk\"\u003eProcess Shepherd\u003c/a\u003e are transformative tools for any helpdesk, redefining efficiency and effectiveness.\u003c/p\u003e\n\n\u003cp\u003eTraditional training methods often fail to fully prepare new staff in many companies, leaving gaps in their operational knowledge. \u003ca href=\"https://www.processshepherd.com/?utm=zendesk\"\u003eProcess Shepherd\u003c/a\u003e fills this void by providing a sophisticated Discussion Tree solution that seamlessly integrates with your existing systems. This not only simplifies complex tasks but also shortens average handling times and significantly improves the quality of interactions, streamlining your helpdesk operations like never before.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.processshepherd.com/zendesk/?utm=zendesk\"\u003e\u003cimg src=\"https://s3.amazonaws.com/public.processshepherd.com/Decision-Trees-for-Zendesk.png\" alt=\"This is an alt text.\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eDrastically Reduce Onboarding Time\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.processshepherd.com/?utm=zendesk\"\u003eProcess Shepherd\u003c/a\u003e slashes onboarding times by up to 80%, propelling new agents from novices to experts at an unprecedented pace. By navigating through Discussion Trees, agents acquire the finesse of handling even the most intricate processes without the intensive training traditionally required. If the agent gets stuck and needs more information, there is a built-in knowledge management system. Updating business processes becomes easier than ever.\u003c/p\u003e\n\n\u003ch2\u003eAccelerate Agent Ramp-Up\u003c/h2\u003e\n\n\u003cp\u003eCut ramp-up periods by 40% with \u003ca href=\"https://www.processshepherd.com/?utm=zendesk\"\u003eProcess Shepherd\u003c/a\u003e. Agents gain confidence and knowledge rapidly, as they\u0026#39;re guided through each customer interaction step-by-step. It\u0026#39;s like having an expert sit with your agents every step of the way. This results in quicker proficiency and a workforce ready to deliver outstanding service sooner.\u003c/p\u003e\n\n\u003ch2\u003eReduce Average Handling Time\u003c/h2\u003e\n\n\u003cp\u003eShave average handling times by 30%. \u003ca href=\"https://www.processshepherd.com/?utm=zendesk\"\u003eProcess Shepherd\u003c/a\u003e\u0026#39;s integration with CRMs and help desks automates data collection and step completion, freeing agents from the hassle of manual entries and information searches. Our solution ensures a more efficient, error-free process flow.\u003c/p\u003e\n\n\u003ch2\u003eNo Workflow is Too Complex\u003c/h2\u003e\n\n\u003cp\u003eEach step is intelligently determined by taking into account prior responses, ticket details, and customer information from your CRM. Workflows can be designed to consider every situation to ensure the best outcome every time. The no-code workflow designer is user-friendly and intended for non-technical staff, while also catering to advanced users.\u003c/p\u003e\n\n\u003ch2\u003eEnable Self service\u003c/h2\u003e\n\n\u003cp\u003eEmbed decision trees right within your website or send via email so that customers can self service with integrated knowledge documentation.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet Process Shepherd\u003c/h2\u003e\n\n\u003cp\u003eBefore you can install the Zendesk app you first need to have a Process Shepherd account. A Free account can be created by clicking on the link below. Some points to note.\u003cbr\u003e\n* Free for ever tier\u003cbr\u003e\n* No credit card required\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.processshepherd.com/signup/?utm=zendesk\"\u003eGet started now by clicking here\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eZendesk Installation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003ePress \u003cstrong\u003eInstall\u003c/strong\u003e within the Zendesk Marketplace. \u003c/li\u003e\n\u003cli\u003eEnter your Process Shepherd url in the Domain field.\u003c/li\u003e\n\u003cli\u003eWithin Process Shepherd, create your first workflow and publish it.\u003c/li\u003e\n\u003cli\u003eOpen a Zendesk ticket and press the Process Shepherd app icon on the right hand side of the page.\n### Support\nWe are here to help you if there are any issues, please reach out to us.\u003c/li\u003e\n\u003cli\u003eEmail \u003ca href=\"mailto:support@processshepherd.com\"\u003esupport@processshepherd.com\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.processshepherd.com/\"\u003eSupport Portal\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Discussion Trees\nEmpower your agents with real-time, step-by-step guidance to master complex workflows and troubleshooting tasks quickly and flawlessly. Effortlessly integrate data from external services and execute automation activities through a no-code workflow. The Discussion Trees within [Process Shepherd](https://www.processshepherd.com/?utm=zendesk) are transformative tools for any helpdesk, redefining efficiency and effectiveness.\n\nTraditional training methods often fail to fully prepare new staff in many companies, leaving gaps in their operational knowledge. [Process Shepherd](https://www.processshepherd.com/?utm=zendesk) fills this void by providing a sophisticated Discussion Tree solution that seamlessly integrates with your existing systems. This not only simplifies complex tasks but also shortens average handling times and significantly improves the quality of interactions, streamlining your helpdesk operations like never before.\n\n[![This is an alt text.](https://s3.amazonaws.com/public.processshepherd.com/Decision-Trees-for-Zendesk.png)](https://www.processshepherd.com/zendesk/?utm=zendesk)\n## Drastically Reduce Onboarding Time\n[Process Shepherd](https://www.processshepherd.com/?utm=zendesk) slashes onboarding times by up to 80%, propelling new agents from novices to experts at an unprecedented pace. By navigating through Discussion Trees, agents acquire the finesse of handling even the most intricate processes without the intensive training traditionally required. If the agent gets stuck and needs more information, there is a built-in knowledge management system. Updating business processes becomes easier than ever.\n\n## Accelerate Agent Ramp-Up\nCut ramp-up periods by 40% with [Process Shepherd](https://www.processshepherd.com/?utm=zendesk). Agents gain confidence and knowledge rapidly, as they're guided through each customer interaction step-by-step. It's like having an expert sit with your agents every step of the way. This results in quicker proficiency and a workforce ready to deliver outstanding service sooner.\n\n## Reduce Average Handling Time\nShave average handling times by 30%. [Process Shepherd](https://www.processshepherd.com/?utm=zendesk)'s integration with CRMs and help desks automates data collection and step completion, freeing agents from the hassle of manual entries and information searches. Our solution ensures a more efficient, error-free process flow.\n\n## No Workflow is Too Complex\nEach step is intelligently determined by taking into account prior responses, ticket details, and customer information from your CRM. Workflows can be designed to consider every situation to ensure the best outcome every time. The no-code workflow designer is user-friendly and intended for non-technical staff, while also catering to advanced users.\n\n## Enable Self service\nEmbed decision trees right within your website or send via email so that customers can self service with integrated knowledge documentation.","raw_installation_instructions":"## Get Process Shepherd\nBefore you can install the Zendesk app you first need to have a Process Shepherd account. A Free account can be created by clicking on the link below. Some points to note.\n* Free for ever tier\n* No credit card required\n\n[Get started now by clicking here](https://www.processshepherd.com/signup/?utm=zendesk)\n## Zendesk Installation\n1. Press **Install** within the Zendesk Marketplace. \n2. Enter your Process Shepherd url in the Domain field.\n3. Within Process Shepherd, create your first workflow and publish it.\n4. Open a Zendesk ticket and press the Process Shepherd app icon on the right hand side of the page.\n### Support\nWe are here to help you if there are any issues, please reach out to us.\n* Email [support@processshepherd.com](mailto:support@processshepherd.com)\n* [Support Portal](https://support.processshepherd.com/)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://931995.apps.zdusercontent.com/931995/assets/1700132862-ef6b16a01e262e456bbbf3a4ec51f243/logo-small.png","large_icon":"https://931995.apps.zdusercontent.com/931995/assets/1700132862-ef6b16a01e262e456bbbf3a4ec51f243/logo.png","screenshots":["https://931995.apps.zdusercontent.com/931995/assets/1700132862-ef6b16a01e262e456bbbf3a4ec51f243/screenshot-0.png","https://931995.apps.zdusercontent.com/931995/assets/1700132862-ef6b16a01e262e456bbbf3a4ec51f243/screenshot-1.png","https://931995.apps.zdusercontent.com/931995/assets/1700132862-ef6b16a01e262e456bbbf3a4ec51f243/screenshot-2.png"],"installation_count":16},{"id":932171,"name":"Zendesk for TikTok Shop","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":2485316,"app_id":932171,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-04T07:59:52Z","updated_at":"2023-05-04T07:59:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3561,"entity_id":932171,"app_id":932171,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-05-04T07:59:54.000Z","updated_at":"2023-05-04T07:59:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2023-05-04T07:59:51Z","updated_at":"2026-03-17T22:11:13Z","terms_conditions_url":null,"app_organization":{"id":5647,"name":"TikTok Shop","email":"openplatform@bytedance.com","website":"https://shop.tiktok.com/business/en","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-06-12T21:19:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-18T21:09:35Z","owner_id":269519,"author_name":"TikTok Shop","author_email":"tts.partner.product@tiktok.com","author_url":"https://shop.tiktok.com/","short_description":"Connect your TikTok Shop with Zendesk Support. ","long_description":"\u003cp\u003eConnect your TikTok Shop with Zendesk Support.  \u003c/p\u003e\n\n\u003cp\u003eTikTok Shop is a one-stop e-commerce solution for driving brand growth and sales directly on TikTok. With TikTok Shop, merchants can tap into a full commerce experience with the capability to upload products and manage everything from shipping to fulfillment and point of purchase.  \u003c/p\u003e\n\n\u003cp\u003eZendesk Integration with TikTok Shop\u003cbr\u003e\u003cbr\u003e\n The customer service connector lets you connect your TikTok Shop account to your Zendesk Support, so you’ll receive and be able to reply to TikTok Shop chat messages from Zendesk Support.\u003cbr\u003e\u003cbr\u003e\n -Solve customer inquiries faster with access to relevant information from TikTok Shop, such as order, shipping, payment, and return information—all without leaving Zendesk.\u003cbr\u003e\u003cbr\u003e\n -All conversations from a buyer will be kept in one ticket. You can see the full context before answering. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRequirements\u003cbr\u003e\u003cbr\u003e\n Zendesk for TikTok Shop app requires you to have a TikTok Shop seller account.  \u003c/p\u003e\n\n\u003cp\u003eHow to install\u003cbr\u003e\u003cbr\u003e\n 1. Install the Customer Service Connector by TikTok Shop from Zendesk Marketplace.\u003cbr\u003e\u003cbr\u003e\n 2. Open any ticket on Zendesk, you should see the Customer Service Connector app on the right. If not, click \u0026ldquo;Apps\u0026rdquo; on the upper right corner.\u003cbr\u003e\u003cbr\u003e\n 3. Open the Customer Service Connector app and complete setup. Zendesk will ask you to authorize the app. After that, the app will prompt you to log into your TikTok Shop seller account to authorize the app.  \u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s it! Enjoy your new app.\u003c/p\u003e\n","raw_long_description":"Connect your TikTok Shop with Zendesk Support.  \n   \n TikTok Shop is a one-stop e-commerce solution for driving brand growth and sales directly on TikTok. With TikTok Shop, merchants can tap into a full commerce experience with the capability to upload products and manage everything from shipping to fulfillment and point of purchase.  \n  \n Zendesk Integration with TikTok Shop  \n The customer service connector lets you connect your TikTok Shop account to your Zendesk Support, so you’ll receive and be able to reply to TikTok Shop chat messages from Zendesk Support.  \n -Solve customer inquiries faster with access to relevant information from TikTok Shop, such as order, shipping, payment, and return information—all without leaving Zendesk.  \n -All conversations from a buyer will be kept in one ticket. You can see the full context before answering. ","raw_installation_instructions":"Requirements  \n Zendesk for TikTok Shop app requires you to have a TikTok Shop seller account.  \n  \n How to install  \n 1. Install the Customer Service Connector by TikTok Shop from Zendesk Marketplace.  \n 2. Open any ticket on Zendesk, you should see the Customer Service Connector app on the right. If not, click \u0026ldquo;Apps\u0026rdquo; on the upper right corner.  \n 3. Open the Customer Service Connector app and complete setup. Zendesk will ask you to authorize the app. After that, the app will prompt you to log into your TikTok Shop seller account to authorize the app.  \n  \n That's it! Enjoy your new app.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://932171.apps.zdusercontent.com/932171/assets/1739521963-d06787ca41fdcf90528f20a76155cd9a/logo-small.png","large_icon":"https://932171.apps.zdusercontent.com/932171/assets/1739521963-d06787ca41fdcf90528f20a76155cd9a/logo.png","screenshots":["https://932171.apps.zdusercontent.com/932171/assets/1739521963-d06787ca41fdcf90528f20a76155cd9a/screenshot-0.png","https://932171.apps.zdusercontent.com/932171/assets/1739521963-d06787ca41fdcf90528f20a76155cd9a/screenshot-1.png","https://932171.apps.zdusercontent.com/932171/assets/1739521963-d06787ca41fdcf90528f20a76155cd9a/screenshot-2.png"],"installation_count":568},{"id":932711,"name":"Cavalry AI","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2487014,"app_id":932711,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-05T22:12:10Z","updated_at":"2023-05-05T22:12:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3563,"entity_id":932711,"app_id":932711,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-05-05T22:12:11.000Z","updated_at":"2023-05-05T22:12:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-XC1QS9L1E3","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-05-05T22:12:09Z","updated_at":"2026-04-23T17:08:06Z","terms_conditions_url":null,"app_organization":{"id":5748,"name":"Invisible Commerce","email":"support@invisiblecommerce.com","website":"https://www.invisiblecommerce.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-06-06T20:53:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-23T17:08:03Z","owner_id":269519,"author_name":"Invisible Commerce","author_email":"support@invisiblecommerce.com","author_url":"https://www.invisiblecommerce.com","short_description":"AI-powered customer experience, shipping protection, and carbon offset","long_description":"\u003cp\u003eCavalry AI makes it easy for any merchant to offer AI-driven customer support, shipping protection, and carbon offset — increasing profit, purchase conversion, and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eConnect your Cavalry AI account with Zendesk to streamline the customer support workflow for faster issue resolutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee all the information you need in one place.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI-powered CX agent for automated customer support\u003c/li\u003e\n\u003cli\u003eIf the order is protected by Shipped Shield or has Shipped Green carbon offset\u003c/li\u003e\n\u003cli\u003eAny shipment issues reported by the customer and their statuses\u003c/li\u003e\n\u003cli\u003eAny carbon credit purchases and their verified certificates\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTools and useful links at your fingertips.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReady to use macro to easily provide shipment issue reporting instructions to your customers\u003c/li\u003e\n\u003cli\u003eLoop support team for assistance in a single click\u003c/li\u003e\n\u003cli\u003eLink to your branded Shield Center for self-service shipment issue reporting\u003c/li\u003e\n\u003cli\u003eLink to the Shipped Shield Assurance Guarantee for full details on package protection\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional details, see the \u003ca href=\"https://support.shippedsuite.com/content/zendesk-app-integration\"\u003eZendesk App Integration\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy and Security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app accesses Zendesk ticket and customer data (such as customer name, email, order details, and support interactions) to power Cavalry AI\u0026#39;s AI-driven customer experience, shipping protection, and carbon offset features. Data is transmitted securely via encrypted connections (HTTPS/TLS). Payment information is processed and stored by Stripe and is never directly handled by this app.\u003c/p\u003e\n\n\u003cp\u003eWe do not sell your personal data. Information may be shared with service providers who assist in delivering our services, but only as necessary to operate the app. Users may request data deletion by contacting service@invisiblecommerce.com.\u003c/p\u003e\n\n\u003cp\u003eFor full details on how we collect, use, store, and protect your data, please see our \u003ca href=\"https://cavalry.ai/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Cavalry AI from the marketplace. \u003c/p\u003e\n\n\u003cp\u003eIf you have a customer field ID for the order number, please enter it in the \u003ca href=\"https://admin.shippedsuite.com/integrations/zendesk\"\u003eSettings\u003c/a\u003e page.\u003c/p\u003e\n","raw_long_description":"Cavalry AI makes it easy for any merchant to offer AI-driven customer support, shipping protection, and carbon offset — increasing profit, purchase conversion, and customer satisfaction.\n\nConnect your Cavalry AI account with Zendesk to streamline the customer support workflow for faster issue resolutions.\n\n**See all the information you need in one place.**\n\n\n\n* AI-powered CX agent for automated customer support\n* If the order is protected by Shipped Shield or has Shipped Green carbon offset\n* Any shipment issues reported by the customer and their statuses\n* Any carbon credit purchases and their verified certificates\n\n**Tools and useful links at your fingertips.**\n\n\n\n* Ready to use macro to easily provide shipment issue reporting instructions to your customers\n* Loop support team for assistance in a single click\n* Link to your branded Shield Center for self-service shipment issue reporting\n* Link to the Shipped Shield Assurance Guarantee for full details on package protection\n\nFor additional details, see the [Zendesk App Integration](https://support.shippedsuite.com/content/zendesk-app-integration).\n\n**Data Privacy and Security**\n\nThis app accesses Zendesk ticket and customer data (such as customer name, email, order details, and support interactions) to power Cavalry AI's AI-driven customer experience, shipping protection, and carbon offset features. Data is transmitted securely via encrypted connections (HTTPS/TLS). Payment information is processed and stored by Stripe and is never directly handled by this app.\n\nWe do not sell your personal data. Information may be shared with service providers who assist in delivering our services, but only as necessary to operate the app. Users may request data deletion by contacting service@invisiblecommerce.com.\n\nFor full details on how we collect, use, store, and protect your data, please see our [Privacy Policy](https://cavalry.ai/privacy-policy/).","raw_installation_instructions":"Install Cavalry AI from the marketplace. \n\nIf you have a customer field ID for the order number, please enter it in the [Settings](https://admin.shippedsuite.com/integrations/zendesk) page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://932711.apps.zdusercontent.com/932711/assets/1774036399-d25b8f977a651cf0fb9d880e0cd51d58/logo-small.png","large_icon":"https://932711.apps.zdusercontent.com/932711/assets/1774036399-d25b8f977a651cf0fb9d880e0cd51d58/logo.png","screenshots":["https://932711.apps.zdusercontent.com/932711/assets/1774036399-d25b8f977a651cf0fb9d880e0cd51d58/screenshot-0.png","https://932711.apps.zdusercontent.com/932711/assets/1774036399-d25b8f977a651cf0fb9d880e0cd51d58/screenshot-1.png","https://932711.apps.zdusercontent.com/932711/assets/1774036399-d25b8f977a651cf0fb9d880e0cd51d58/screenshot-2.png"],"installation_count":4},{"id":933555,"name":"Mirakl","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":2488719,"app_id":933555,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-09T20:35:00Z","updated_at":"2023-05-09T20:35:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2712119,"app_id":933555,"name":"api_token","kind":"text","required":false,"position":1,"created_at":"2023-10-04T17:02:51Z","updated_at":"2023-10-04T17:02:51Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3566,"entity_id":933555,"app_id":933555,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1N5x2FBNx3j9VjBLPUtm4tBa","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GhMDrBNx3j9VjBL","cost_id":1120,"cost_type":"CostStripe","active":true,"created_at":"2023-05-09T20:35:02.000Z","updated_at":"2023-05-09T20:35:02.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-09E8H1MKT6","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-05-09T20:34:59Z","updated_at":"2026-01-08T19:40:52Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":"acct_1GhMDrBNx3j9VjBL","state":null},"locations":[3,4],"date_published":"2023-06-08T22:36:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-01-08T19:40:46Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Mirakl customer support with Zendesk.","long_description":"\u003ch1\u003eMirakl by Juble.io\u003c/h1\u003e\n\n\u003cp\u003eThe Mirakl app by Juble.io is a powerful integration solution that brings the functionality of multiple Mirakl marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your Mirakl marketplace customers.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRetrieve Customer Messages\u003c/strong\u003e: Effortlessly retrieve customer messages and inquiries from multiple Mirakl marketplaces directly into Zendesk Support. Stay on top of customer interactions and respond promptly to address their needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView Order Details\u003c/strong\u003e: Gain comprehensive visibility into order details and information for each Mirakl marketplace. Access order status, product details, delivery information, and more, all within your Zendesk Support interface.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake Informed Decisions\u003c/strong\u003e: Empower your support agents to make informed decisions by having all the necessary information at their fingertips. With the Mirakl app, they can view relevant order details and customer information to provide personalized and effective support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Navigation\u003c/strong\u003e: Enable click-through actions to navigate directly from Zendesk Support to the Mirakl platform. Access the specific marketplace and order information you need with just a few clicks, enhancing efficiency and productivity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnlimited Marketplace Accounts\u003c/strong\u003e: Manage an unlimited number of Mirakl marketplace accounts within your Zendesk environment. Effortlessly handle customer support for multiple marketplaces, providing a consistent and unified experience to your customers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the Mirakl app and start integrating your Mirakl marketplaces with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on the Mirakl app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/zendesk/mirakl/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e for instructions on adding Mirakl marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your Mirakl integration and deliver exceptional customer support.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eDisclaimer: Mirakl is a registered trademark of Mirakl Inc. This application is developed by Juble.io and is not affiliated with or endorsed by Mirakl Inc.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the Mirakl app for Zendesk integration, please follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo add a Mirakl account, please refer to our \u003ca href=\"https://docs.juble.io/zendesk/mirakl/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help!\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re thrilled to have you onboard with the Mirakl app by Juble.io and look forward to helping you streamline your Mirakl integration with Zendesk!\u003c/p\u003e\n","raw_long_description":"# Mirakl by Juble.io\n\nThe Mirakl app by Juble.io is a powerful integration solution that brings the functionality of multiple Mirakl marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your Mirakl marketplace customers.\n\n## Key Features\n\n- **Retrieve Customer Messages**: Effortlessly retrieve customer messages and inquiries from multiple Mirakl marketplaces directly into Zendesk Support. Stay on top of customer interactions and respond promptly to address their needs.\n\n- **View Order Details**: Gain comprehensive visibility into order details and information for each Mirakl marketplace. Access order status, product details, delivery information, and more, all within your Zendesk Support interface.\n\n- **Make Informed Decisions**: Empower your support agents to make informed decisions by having all the necessary information at their fingertips. With the Mirakl app, they can view relevant order details and customer information to provide personalized and effective support.\n\n- **Seamless Navigation**: Enable click-through actions to navigate directly from Zendesk Support to the Mirakl platform. Access the specific marketplace and order information you need with just a few clicks, enhancing efficiency and productivity.\n\n- **Unlimited Marketplace Accounts**: Manage an unlimited number of Mirakl marketplace accounts within your Zendesk environment. Effortlessly handle customer support for multiple marketplaces, providing a consistent and unified experience to your customers.\n\n## Get Started\n\nTo install the Mirakl app and start integrating your Mirakl marketplaces with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on the Mirakl app page.\n2. Refer to our [Add Account Guide](https://docs.juble.io/zendesk/mirakl/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc) for instructions on adding Mirakl marketplace accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your Mirakl integration and deliver exceptional customer support.\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n\n*Disclaimer: Mirakl is a registered trademark of Mirakl Inc. This application is developed by Juble.io and is not affiliated with or endorsed by Mirakl Inc.*","raw_installation_instructions":"# Installation Instructions\n\nTo install the Mirakl app for Zendesk integration, please follow these simple steps:\n\n1. Click the \"Install\" button.\n\n2. To add a Mirakl account, please refer to our [Add Account Guide](https://docs.juble.io/zendesk/mirakl/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc).\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help!\n\nWe're thrilled to have you onboard with the Mirakl app by Juble.io and look forward to helping you streamline your Mirakl integration with Zendesk!\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://933555.apps.zdusercontent.com/933555/assets/1767661715-71adb0cdcce3aae1c15b5c5b598da39b/logo-small.png","large_icon":"https://933555.apps.zdusercontent.com/933555/assets/1767661715-71adb0cdcce3aae1c15b5c5b598da39b/logo.png","screenshots":["https://933555.apps.zdusercontent.com/933555/assets/1767661715-71adb0cdcce3aae1c15b5c5b598da39b/screenshot-0.png","https://933555.apps.zdusercontent.com/933555/assets/1767661715-71adb0cdcce3aae1c15b5c5b598da39b/screenshot-1.png","https://933555.apps.zdusercontent.com/933555/assets/1767661715-71adb0cdcce3aae1c15b5c5b598da39b/screenshot-2.png"],"installation_count":53},{"id":934785,"name":"SuperSupport.ai","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2492893,"app_id":934785,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-13T18:36:51Z","updated_at":"2023-05-13T18:36:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3579,"entity_id":934785,"app_id":934785,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1N7LmvKH08z6nb9RtOSUtGQO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1N7LNIKH08z6nb9R","cost_id":1122,"cost_type":"CostStripe","active":true,"created_at":"2023-05-13T18:36:53.000Z","updated_at":"2023-05-13T18:36:53.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-05-13T18:36:50Z","updated_at":"2025-04-04T00:10:12Z","terms_conditions_url":"https://supersupport.ai/terms","app_organization":{"id":5816,"name":"Ben Robertson","email":"help@supersupport.ai","website":"https://supersupport.ai","country_code":"US","stripe_account_id":"acct_1N7LNIKH08z6nb9R","state":null},"locations":[10],"date_published":"2023-06-15T20:26:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_editor"],"last_update_time":"2023-06-15T20:23:17Z","owner_id":269519,"author_name":"SuperSupport.ai","author_email":"help@supersupport.ai","author_url":"https://supersupport.ai","short_description":"Boost agent efficiency with AI-powered support.","long_description":"\u003cp\u003eSuperpowers for your support team.\u003c/p\u003e\n\n\u003cp\u003eBringing the power of ChatGPT to Zendesk to increase efficiency and customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eSuperSupport.ai offers a range of powerful AI features that enable your support team to handle tickets more efficiently.\u003c/p\u003e\n\n\u003ch2\u003eRewrite Messages with Ease\u003c/h2\u003e\n\n\u003cp\u003eSuperSupport.ai\u0026#39;s message rewriting feature can quickly and easily transform messages to sound more professional or friendly.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eImprove the quality of your support interactions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave time by avoiding rewrites from scratch\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnsure consistent messaging across your team\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSummarize tickets in seconds\u003c/h2\u003e\n\n\u003cp\u003eSuperSupport.ai\u0026#39;s summarize feature uses advanced AI technology to extract key information from entire ticket threads in seconds.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSave time and streamline your workflow\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSimplify the escalation process with easy-to-digest summaries\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide faster, more effective resolutions for your customers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRev up your support team\u0026#39;s performance with SuperSupport.ai\u0026#39;s AI-driven tools for streamlined ticket handling, effortless message rewriting, and rapid ticket summarization, delivering lightning-fast, effective resolutions that boost customer satisfaction. Click now to supercharge your team\u0026#39;s growth!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOne click install!\u003c/p\u003e\n\n\u003cp\u003eOnce the app is installed, agents can use the tools via the icon in the ticket editor.\u003c/p\u003e\n","raw_long_description":"Superpowers for your support team.\n\nBringing the power of ChatGPT to Zendesk to increase efficiency and customer satisfaction.\n\nSuperSupport.ai offers a range of powerful AI features that enable your support team to handle tickets more efficiently.\n\n##Rewrite Messages with Ease\n\nSuperSupport.ai's message rewriting feature can quickly and easily transform messages to sound more professional or friendly.\n\n\n\n * Improve the quality of your support interactions\n\n * Save time by avoiding rewrites from scratch\n\n * Ensure consistent messaging across your team\n\n## Summarize tickets in seconds\n\nSuperSupport.ai's summarize feature uses advanced AI technology to extract key information from entire ticket threads in seconds.\n\n* Save time and streamline your workflow\n\n* Simplify the escalation process with easy-to-digest summaries\n\n* Provide faster, more effective resolutions for your customers.\n\nRev up your support team's performance with SuperSupport.ai's AI-driven tools for streamlined ticket handling, effortless message rewriting, and rapid ticket summarization, delivering lightning-fast, effective resolutions that boost customer satisfaction. Click now to supercharge your team's growth!","raw_installation_instructions":"One click install!\n\nOnce the app is installed, agents can use the tools via the icon in the ticket editor.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://934785.apps.zdusercontent.com/934785/assets/1686858527-4d03a69e00e91149022b0806a95f9849/logo-small.png","large_icon":"https://934785.apps.zdusercontent.com/934785/assets/1686858527-4d03a69e00e91149022b0806a95f9849/logo.png","screenshots":["https://934785.apps.zdusercontent.com/934785/assets/1686858527-4d03a69e00e91149022b0806a95f9849/screenshot-0.png","https://934785.apps.zdusercontent.com/934785/assets/1686858527-4d03a69e00e91149022b0806a95f9849/screenshot-1.png","https://934785.apps.zdusercontent.com/934785/assets/1686858527-4d03a69e00e91149022b0806a95f9849/screenshot-2.png"],"installation_count":0},{"id":935225,"name":"Everlaw","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-05-15T21:35:03Z","updated_at":"2026-06-03T20:34:19Z","terms_conditions_url":null,"app_organization":{"id":5753,"name":"Everlaw","email":"support@everlaw.com","website":"everlaw.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-06-22T21:55:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.everlaw.com/pricing/"},"location_names":[],"last_update_time":"2026-06-03T20:34:17Z","owner_id":269519,"author_name":"Everlaw","author_email":"support@everlaw.com","author_url":"https://www.everlaw.com","short_description":"Jumpstart discovery and investigations in Everlaw with Zendesk data ingestion.","long_description":"\u003cp\u003eEverlaw helps legal teams navigate the increasingly complex ediscovery landscape to chart a straighter path to the truth. Everlaw’s cloud-based discovery and investigations platform unlocks the collaborative power of litigation and investigative teams, so they can make sense out of growing data sets quickly and intuitively.\u003c/p\u003e\n\n\u003cp\u003eEverlaw provides a streamlined way to ingest data directly from Zendesk and other popular enterprise applications and data sources. With Everlaw, key context, such as individuals on a Zendesk ticket, historical actions, and any attachments, are compiled so users have all the information they need.\u003c/p\u003e\n\n\u003cp\u003eBy keeping these components together, Everlaw preserves the meaning and context around the data for review teams. In addition, all Zendesk tickets and their attachments are automatically processed so they are instantaneously ready for search, review, redactions or production in Everlaw.\u003c/p\u003e\n\n\u003cp\u003eEverlaw’s Zendesk Cloud Connector allows you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSecure your data by ingesting Zendesk data straight from the source and directly into an encrypted platform backed by the highest security and compliance standards, including FedRAMP authorization, SOC 2 Type 2 certification, and more.\u003c/li\u003e\n\u003cli\u003eAvoid the costs of overcollection and accidental production by targeting your collections to just the data you need from Zendesk and other leading cloud apps.\u003c/li\u003e\n\u003cli\u003eAccelerate your review of Zendesk tickets with meaningful context around the data, designed to make it easy for review teams to find important details. Key ticket information is kept together, containing things like conversations, historical actions on tickets, attachments, and even navigable links between tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView Everlaw\u0026#39;s \u003ca href=\"https://www.everlaw.com/legal/privacy-notice/\"\u003eprivacy notice\u003c/a\u003e to learn how we handle your data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou will first be prompted to enter the relevant Zendesk subdomain you wish to collect from. You can find the subdomain by logging into your Zendesk admin account and copying the URL from the address bar. The subdomain must be specified, since a single user can have multiple accounts across Zendesk subdomains. \u003c/p\u003e\n\n\u003cp\u003eYou will be prompted to sign into Zendesk before choosing the user(s) and date range of the tickets you would like to collect. On the first Zendesk upload per user and subdomain, you will be prompted to allow the Everlaw application to access Zendesk data. \u003c/p\u003e\n\n\u003cp\u003eWhen a Zendesk user is selected, tickets will be collected in which they are currently either assignees, requesters, or CC’ed. \u003c/p\u003e\n\n\u003cp\u003eNote that tickets in which the Zendesk user participated in the form of a comment but was not  also the assignee/requester/CC on a ticket will not be included in the upload. When a date range is selected, only tickets created within the selected date range will be uploaded. You will be able to filter the list of users to collect from by typing in the search box in the top right corner to search for the Zendesk users that they want to collect tickets from. Matching names, emails and roles will be filtered. For example, searching for \u0026quot;customer\u0026quot; brings up both users and email addresses that match the search term. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.everlaw.com/hc/en-us/articles/16583383860763\"\u003eLearn more about Everlaw\u0026#39;s Zendesk connector.\u003c/a\u003e \u003c/p\u003e\n","raw_long_description":"Everlaw helps legal teams navigate the increasingly complex ediscovery landscape to chart a straighter path to the truth. Everlaw’s cloud-based discovery and investigations platform unlocks the collaborative power of litigation and investigative teams, so they can make sense out of growing data sets quickly and intuitively.\n\nEverlaw provides a streamlined way to ingest data directly from Zendesk and other popular enterprise applications and data sources. With Everlaw, key context, such as individuals on a Zendesk ticket, historical actions, and any attachments, are compiled so users have all the information they need.\n\nBy keeping these components together, Everlaw preserves the meaning and context around the data for review teams. In addition, all Zendesk tickets and their attachments are automatically processed so they are instantaneously ready for search, review, redactions or production in Everlaw.\n\nEverlaw’s Zendesk Cloud Connector allows you to:\n\n* Secure your data by ingesting Zendesk data straight from the source and directly into an encrypted platform backed by the highest security and compliance standards, including FedRAMP authorization, SOC 2 Type 2 certification, and more.\n* Avoid the costs of overcollection and accidental production by targeting your collections to just the data you need from Zendesk and other leading cloud apps.\n* Accelerate your review of Zendesk tickets with meaningful context around the data, designed to make it easy for review teams to find important details. Key ticket information is kept together, containing things like conversations, historical actions on tickets, attachments, and even navigable links between tickets.\n\nView Everlaw's [privacy notice](https://www.everlaw.com/legal/privacy-notice/) to learn how we handle your data.\n ","raw_installation_instructions":"You will first be prompted to enter the relevant Zendesk subdomain you wish to collect from. You can find the subdomain by logging into your Zendesk admin account and copying the URL from the address bar. The subdomain must be specified, since a single user can have multiple accounts across Zendesk subdomains. \n\nYou will be prompted to sign into Zendesk before choosing the user(s) and date range of the tickets you would like to collect. On the first Zendesk upload per user and subdomain, you will be prompted to allow the Everlaw application to access Zendesk data. \n\nWhen a Zendesk user is selected, tickets will be collected in which they are currently either assignees, requesters, or CC’ed. \n\nNote that tickets in which the Zendesk user participated in the form of a comment but was not  also the assignee/requester/CC on a ticket will not be included in the upload. When a date range is selected, only tickets created within the selected date range will be uploaded. You will be able to filter the list of users to collect from by typing in the search box in the top right corner to search for the Zendesk users that they want to collect tickets from. Matching names, emails and roles will be filtered. For example, searching for \"customer\" brings up both users and email addresses that match the search term. \n\n[Learn more about Everlaw's Zendesk connector.](https://support.everlaw.com/hc/en-us/articles/16583383860763) ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://935225.apps.zdusercontent.com/935225/assets/1777932037-b18f59db2677853e0aa084506ef2d967/logo-small.png","large_icon":"https://935225.apps.zdusercontent.com/935225/assets/1777932037-b18f59db2677853e0aa084506ef2d967/logo.png","screenshots":["https://935225.apps.zdusercontent.com/935225/assets/1777932037-b18f59db2677853e0aa084506ef2d967/screenshot-0.png","https://935225.apps.zdusercontent.com/935225/assets/1777932037-b18f59db2677853e0aa084506ef2d967/screenshot-1.png","https://935225.apps.zdusercontent.com/935225/assets/1777932037-b18f59db2677853e0aa084506ef2d967/screenshot-2.png"],"installation_count":0},{"id":937445,"name":"CXone Agent","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2505984,"app_id":937445,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-23T09:59:18Z","updated_at":"2023-05-23T09:59:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2505981,"app_id":937445,"name":"url","kind":"url","required":true,"position":1,"created_at":"2023-05-23T09:59:17Z","updated_at":"2023-05-23T09:59:17Z","default_value":"https://cxagent.nicecxone.com/home?app=cxa_zd","secure":false,"scopes":null,"options":null},{"id":2505982,"app_id":937445,"name":"height","kind":"text","required":true,"position":2,"created_at":"2023-05-23T09:59:17Z","updated_at":"2023-06-13T21:47:21Z","default_value":"500px","secure":false,"scopes":null,"options":null},{"id":2505983,"app_id":937445,"name":"width","kind":"text","required":true,"position":3,"created_at":"2023-05-23T09:59:17Z","updated_at":"2023-05-23T09:59:17Z","default_value":"420px","secure":false,"scopes":null,"options":null}],"plans":[{"id":3592,"entity_id":937445,"app_id":937445,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-05-23T09:59:20.000Z","updated_at":"2023-05-23T09:59:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-05-23T09:59:16Z","updated_at":"2025-04-04T00:10:14Z","terms_conditions_url":null,"app_organization":{"id":2624,"name":"NICE CXone","email":"customerservice@niceincontact.com","website":"www.niceincontact.com. 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With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Zendesk CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. 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Go to https://get.nice.com/get-quote to submit a request for a quote. \n2. One of our specialists will contact you with quote.\n3. Place your order.\n4. Download the CXone Agent for Zendesk application from this site.\n5. 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This app will help you in overcoming on the two main issues of the Zendesk interface with views which are \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn the left sidebar of the support interface, Zendesk supports to have only 12 views. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnly 10 columns can be added in the view to be shown in the results. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow you can use this application to select and run any view from interface. Also you can select as many fields which you would like to be shown in the results if they are having some data from the ticket. Some of the common features of the app are listed below \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick on any view and run it within the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd additional fields to be shown in the results.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect tickets from the results in bulk and apply a macro to all of the selected tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your Zendesk account and navigate to \u003cstrong\u003eAdmin\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eMarketplace\u003c/strong\u003e under \u003cstrong\u003eApps\u003c/strong\u003e , and look for \u003cstrong\u003eAdvanced Views\u003c/strong\u003e App then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app will be installed, it will be displayed in the nav bar location of the interface\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Integrate cloud creates an easy way to navigate and run any views. This app will help you in overcoming on the two main issues of the Zendesk interface with views which are \n\n 1. In the left sidebar of the support interface, Zendesk supports to have only 12 views. \n\n 2. Only 10 columns can be added in the view to be shown in the results. \n\n Now you can use this application to select and run any view from interface. Also you can select as many fields which you would like to be shown in the results if they are having some data from the ticket. Some of the common features of the app are listed below \n\n 1. Click on any view and run it within the app.\n\n 2. Add additional fields to be shown in the results.\n\n 3. Select tickets from the results in bulk and apply a macro to all of the selected tickets.","raw_installation_instructions":"\n\n 1. Log into your Zendesk account and navigate to **Admin**.\n\n 2. Locate the **Marketplace** under **Apps** , and look for **Advanced Views** App then click **Install**.\n\n 4. Once the app will be installed, it will be displayed in the nav bar location of the interface","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://937864.apps.zdusercontent.com/937864/assets/1692373174-d649d770504ebc892edf5f6e47001220/logo-small.png","large_icon":"https://937864.apps.zdusercontent.com/937864/assets/1692373174-d649d770504ebc892edf5f6e47001220/logo.png","screenshots":["https://937864.apps.zdusercontent.com/937864/assets/1692373174-d649d770504ebc892edf5f6e47001220/screenshot-0.png","https://937864.apps.zdusercontent.com/937864/assets/1692373174-d649d770504ebc892edf5f6e47001220/screenshot-1.png","https://937864.apps.zdusercontent.com/937864/assets/1692373174-d649d770504ebc892edf5f6e47001220/screenshot-2.png"],"installation_count":17},{"id":938289,"name":"Tasks and Subtickets","state":"published","version":"6.1","framework_version":"2.0","parameters":[{"id":2508380,"app_id":938289,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-26T03:37:11Z","updated_at":"2023-05-26T03:37:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551775,"app_id":938289,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:56Z","updated_at":"2026-03-16T20:36:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5674,"entity_id":938289,"app_id":938289,"amount":400,"name":"Basic","description":"\u003cul\u003e\n\u003cli\u003eReusable task lists\u003c/li\u003e\n\u003cli\u003eTurn tasks into subtickets\u003c/li\u003e\n\u003cli\u003eTicket updates based on task completion\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TCUh5AZDoXLnkLx4QpzOmYo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1643,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T20:57:27.000Z","updated_at":"2026-04-02T20:57:27.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3600,"entity_id":938289,"app_id":938289,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NBq7FAZDoXLnkLxhMUEkVZD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1125,"cost_type":"CostStripe","active":false,"created_at":"2023-05-26T03:37:14.000Z","updated_at":"2023-05-26T03:37:14.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4860,"entity_id":938289,"app_id":938289,"amount":600,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QepGVAZDoXLnkLxSOOkULDF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1445,"cost_type":"CostStripe","active":false,"created_at":"2025-01-08T18:30:37.000Z","updated_at":"2025-01-08T18:30:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5675,"entity_id":938289,"app_id":938289,"amount":600,"name":"Core","description":"\u003cp\u003eEverything in Basic, plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically add task lists to tickets\u003c/li\u003e\n\u003cli\u003eDefine subtickets to be instantly created on task lists\u003c/li\u003e\n\u003cli\u003eTranslate task lists into any language\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QepGVAZDoXLnkLxSOOkULDF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1644,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T20:57:27.000Z","updated_at":"2026-04-02T20:57:27.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5676,"entity_id":938289,"app_id":938289,"amount":800,"name":"Pro","description":"\u003cp\u003eEverything in Core, plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMulti-phase task lists\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TCUhJAZDoXLnkLx11BNwtQ1","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1645,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T20:57:27.000Z","updated_at":"2026-04-02T20:57:27.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":665,"average":4,"count":{"5":452,"4":70,"3":47,"1":49,"2":47}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-05-26T03:37:10Z","updated_at":"2026-04-24T06:45:19Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3,4],"date_published":"2024-05-28T21:52:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-24T06:45:15Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Checklists for tickets. Child-parent ticket workflows. Manage projects.","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eThe best way to manage subtickets!\u003c/h1\u003e\n\n\u003cp\u003eJoin 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=tasks_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/tasks_for_zendesk_video.png\" alt=\"Play Tasks video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/data.sweethawk.com/readme_images/readme_gold_5stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them\u0026quot;\u003c/em\u003e\u003cbr\u003e\u003cbr\u003e\n\u0026mdash; Craig Willis, Senior Director Customer Support, Host Analytics\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/tasks_readme_1.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/tasks_readme_2.png\" alt=\"*****\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/readme_gold_5stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail.\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd\u003c/p\u003e\n\n\u003cp\u003eWhen you first start using the Tasks and Subtickets app, you\u0026#39;ll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!\u003c/p\u003e\n\n\u003cp\u003eBut that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task\u0026#39;s completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there\u0026#39;s more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/readme_gold_5stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Very nice and useful app, especially with use of triggers, it can do miracles!\u0026quot;\u003c/em\u003e\u003cbr\u003e\n\u0026mdash; Viktor Hristovski, IT Support Analyst, Accolade, Inc.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate, reorder and complete ad-hoc tasks on any ticket.\u003c/li\u003e\n\u003cli\u003eConvert tasks to new tickets, or link existing tickets to tasks.\u003c/li\u003e\n\u003cli\u003eSave task lists for re-use.\u003c/li\u003e\n\u003cli\u003eDefine subtickets to be created automatically in task lists.\u003c/li\u003e\n\u003cli\u003eCreate ticket templates for tickets you need more often.\u003c/li\u003e\n\u003cli\u003eAutomatically add task lists to tickets using Triggers.\u003c/li\u003e\n\u003cli\u003eTag the ticket, add comments and/or set ticket field values when tasks become completed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/readme_gold_5stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.\u0026quot;\u003c/em\u003e\u003cbr\u003e\u003cbr\u003e\n\u0026mdash; Steve May, Director of IT, Clean\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# The best way to manage subtickets! #\n\nJoin 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:\n\n[![Play Tasks video](https://data.sweethawk.com/video_images/tasks_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=tasks_app\u0026utm_content=video_button)\n\n![*****](https://storage.googleapis.com/data.sweethawk.com/readme_images/readme_gold_5stars.png) *\"We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them\"*  \n\u0026mdash; Craig Willis, Senior Director Customer Support, Host Analytics\n\n![*****](https://data.sweethawk.com/readme_images/tasks_readme_1.png)\n\n![*****](https://data.sweethawk.com/readme_images/tasks_readme_2.png)\n\n![*****](https://data.sweethawk.com/readme_images/readme_gold_5stars.png) *\"The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail.\"*\n\u0026mdash; Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd\n\nWhen you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!\n\nBut that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!\n\n![*****](https://data.sweethawk.com/readme_images/readme_gold_5stars.png) *\"Very nice and useful app, especially with use of triggers, it can do miracles!\"*\n\u0026mdash; Viktor Hristovski, IT Support Analyst, Accolade, Inc.\n\n### Features ###\n\n* Create, reorder and complete ad-hoc tasks on any ticket.\n* Convert tasks to new tickets, or link existing tickets to tasks.\n* Save task lists for re-use.\n* Define subtickets to be created automatically in task lists.\n* Create ticket templates for tickets you need more often.\n* Automatically add task lists to tickets using Triggers.\n* Tag the ticket, add comments and/or set ticket field values when tasks become completed.\n\n![*****](https://data.sweethawk.com/readme_images/readme_gold_5stars.png) *\"Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.\"*  \n\u0026mdash; Steve May, Director of IT, Clean\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://938289.apps.zdusercontent.com/938289/assets/1776848310-ba29f2aef3d88fb0516e6453c15ae588/logo-small.png","large_icon":"https://938289.apps.zdusercontent.com/938289/assets/1776848310-ba29f2aef3d88fb0516e6453c15ae588/logo.png","screenshots":["https://938289.apps.zdusercontent.com/938289/assets/1776848310-ba29f2aef3d88fb0516e6453c15ae588/screenshot-0.png","https://938289.apps.zdusercontent.com/938289/assets/1776848310-ba29f2aef3d88fb0516e6453c15ae588/screenshot-1.png","https://938289.apps.zdusercontent.com/938289/assets/1776848310-ba29f2aef3d88fb0516e6453c15ae588/screenshot-2.png"],"installation_count":667},{"id":939106,"name":"Box Integration by Reva Solutions","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2510039,"app_id":939106,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-05-29T18:49:30Z","updated_at":"2023-05-29T18:49:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2980836,"app_id":939106,"name":"client_id","kind":"text","required":true,"position":1,"created_at":"2024-07-12T17:03:55Z","updated_at":"2024-07-12T17:03:55Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2980837,"app_id":939106,"name":"client_secret","kind":"text","required":true,"position":2,"created_at":"2024-07-12T17:03:55Z","updated_at":"2024-07-12T17:03:55Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2980838,"app_id":939106,"name":"box_subject_id","kind":"text","required":true,"position":3,"created_at":"2024-07-12T17:03:55Z","updated_at":"2024-07-12T17:03:55Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3601,"entity_id":939106,"app_id":939106,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-05-29T18:49:32.000Z","updated_at":"2023-05-29T18:49:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-05-29T18:49:29Z","updated_at":"2025-04-04T00:10:16Z","terms_conditions_url":null,"app_organization":{"id":5841,"name":"Reva Solutions","email":"tmullally@revasolutions.com","website":"https://www.revasolutions.com/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-09-06T15:49:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.box.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-07-12T17:03:52Z","owner_id":269519,"author_name":"Reva Solutions","author_email":"contact@revasolutions.com","author_url":"https://revasolutions.com","short_description":"Integrate your agent and customer workspaces seamlessly with Box","long_description":"\u003cp\u003eBox is a cloud native collaboration and content management application that simplifies how people store, find, and share information. It helps people to collaborate effectively by having secure access to documents and information that they require to make business decisions. The Zendesk and Box integration enables customers to store and manage documents on Box in the context of a Zendesk ticket. The content in the Box adheres to the Zendesk ticket security and permissions while allowing agents seamless access to related attachments. Agents can upload, download, view, sort the documents by size, upload date etc. Any uploads to Box are tracked in the ticket comments. Agents can preview and annotate the ticket attachments in Box using Box Preview without having to download the attachments.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into your Zendesk account and navigate to Admin.\n\n\u003col\u003e\n\u003cli\u003eLocate the Marketplace under Apps, look for Box Integration by Reva Solutions App then click Install.\u003c/li\u003e\n\u003cli\u003eEnter the Box credentials to finish the installation.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBox Credentials Instructions:\u003cbr\u003e\n Step 1: Login into Box and open the Dev Console.\u003c/p\u003e\n\n\u003cp\u003eStep 2: Click the Create New App button to create a new application.\u003c/p\u003e\n\n\u003cp\u003eStep 3: Choose Custom App for the app type.\u003c/p\u003e\n\n\u003cp\u003eStep 4: Put it in any name, description and purpose, and click Next.\u003c/p\u003e\n\n\u003cp\u003eStep 5: Make sure Server Authentication is selected, then click Create App.\u003c/p\u003e\n\n\u003cp\u003eStep 6: You should now be on the configuration page. Scroll down till you see App Access Level, and click on App + Enterprise access, then press Save Changes.\u003c/p\u003e\n\n\u003cp\u003eStep 7: Scroll down till you see Add and Manage Public Keys, then click Generate a Public/Private Keypair. If prompted, fill in the code sent to your email, and click on the generate button again. This should cause the download of a JSON file. We will need it later so keep it safe for now.\u003c/p\u003e\n\n\u003cp\u003eStep 8: Scroll some more till you see CORS Domains and put it in the full domain of your Zendesk instance, then click Save Changes. We will revisit this field later once our Zendesk app is done being set up.\u003c/p\u003e\n\n\u003cp\u003eDomain\u003cbr\u003e\n Usage\u003cbr\u003e\n https://\u0026lt;...\u0026gt;.zendesk.com\u003cbr\u003e\n For the Zendesk client to make requests to the box API\u003cbr\u003e\n https://*.apps.zdusercontent.com\u003cbr\u003e\n For the app to make requests to the box API\u003c/p\u003e\n\n\u003cp\u003eAdd these links in the CORS Domains box separated by commas.\u003c/p\u003e\n\n\u003cp\u003eStep 9: Switch over to the Authorization tab, and click the Review and Submit button. Enter a brief description then click Submit.\u003c/p\u003e\n\n\u003cp\u003eStep 10: Authorize the Box app. Depending on how Box is set up, this step may differ, but in our case, the Admin is the same user as the Dev. So go back to your account (by clicking Back To My Account, or by opening Box in a new tab) and open the Admin console.\u003c/p\u003e\n\n\u003cp\u003eStep 11: In the Admin Console, switch to the Apps section in the sidebar, and choose the Custom Apps Manager tab. You should see your app here. Click the three-dot menu next to it, and click Authorize. Review all the information and click Authorize in the popup.\u003c/p\u003e\n\n\u003cp\u003eStep 12: The JSON File we downloaded earlier will have the keys needed while installing the app, which are the Client ID, the Client Secret, and the Enterprise ID. Copy those values over while installing the app.  \u003c/p\u003e\n","raw_long_description":"Box is a cloud native collaboration and content management application that simplifies how people store, find, and share information. It helps people to collaborate effectively by having secure access to documents and information that they require to make business decisions. The Zendesk and Box integration enables customers to store and manage documents on Box in the context of a Zendesk ticket. The content in the Box adheres to the Zendesk ticket security and permissions while allowing agents seamless access to related attachments. Agents can upload, download, view, sort the documents by size, upload date etc. Any uploads to Box are tracked in the ticket comments. Agents can preview and annotate the ticket attachments in Box using Box Preview without having to download the attachments.","raw_installation_instructions":"1. Log into your Zendesk account and navigate to Admin.\n 2. Locate the Marketplace under Apps, look for Box Integration by Reva Solutions App then click Install.\n 3. Enter the Box credentials to finish the installation.\n\n Box Credentials Instructions:\n Step 1: Login into Box and open the Dev Console.\n\n Step 2: Click the Create New App button to create a new application.\n\n Step 3: Choose Custom App for the app type.\n\n Step 4: Put it in any name, description and purpose, and click Next.\n\n Step 5: Make sure Server Authentication is selected, then click Create App.\n\n Step 6: You should now be on the configuration page. Scroll down till you see App Access Level, and click on App + Enterprise access, then press Save Changes.\n\n Step 7: Scroll down till you see Add and Manage Public Keys, then click Generate a Public/Private Keypair. If prompted, fill in the code sent to your email, and click on the generate button again. This should cause the download of a JSON file. We will need it later so keep it safe for now.\n\n Step 8: Scroll some more till you see CORS Domains and put it in the full domain of your Zendesk instance, then click Save Changes. We will revisit this field later once our Zendesk app is done being set up.\n\n Domain\n Usage\n https://\u003c...\u003e.zendesk.com\n For the Zendesk client to make requests to the box API\n https://*.apps.zdusercontent.com\n For the app to make requests to the box API\n\n\n Add these links in the CORS Domains box separated by commas.\n\n Step 9: Switch over to the Authorization tab, and click the Review and Submit button. Enter a brief description then click Submit.\n\n Step 10: Authorize the Box app. Depending on how Box is set up, this step may differ, but in our case, the Admin is the same user as the Dev. So go back to your account (by clicking Back To My Account, or by opening Box in a new tab) and open the Admin console.\n\n Step 11: In the Admin Console, switch to the Apps section in the sidebar, and choose the Custom Apps Manager tab. You should see your app here. Click the three-dot menu next to it, and click Authorize. Review all the information and click Authorize in the popup.\n\n Step 12: The JSON File we downloaded earlier will have the keys needed while installing the app, which are the Client ID, the Client Secret, and the Enterprise ID. Copy those values over while installing the app.  ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://939106.apps.zdusercontent.com/939106/assets/1720765990-3ca8a8a9ca3f26f9d45976c70ec13561/logo-small.png","large_icon":"https://939106.apps.zdusercontent.com/939106/assets/1720765990-3ca8a8a9ca3f26f9d45976c70ec13561/logo.png","screenshots":["https://939106.apps.zdusercontent.com/939106/assets/1720765990-3ca8a8a9ca3f26f9d45976c70ec13561/screenshot-0.png","https://939106.apps.zdusercontent.com/939106/assets/1720765990-3ca8a8a9ca3f26f9d45976c70ec13561/screenshot-1.png","https://939106.apps.zdusercontent.com/939106/assets/1720765990-3ca8a8a9ca3f26f9d45976c70ec13561/screenshot-2.png"],"installation_count":0},{"id":940828,"name":"Be My Eyes","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2514308,"app_id":940828,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-05T14:11:23Z","updated_at":"2023-06-05T14:11:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3607,"entity_id":940828,"app_id":940828,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-05T14:11:25.000Z","updated_at":"2023-06-05T14:11:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-05T14:11:22Z","updated_at":"2026-04-30T10:15:26Z","terms_conditions_url":null,"app_organization":{"id":5854,"name":"Be My Eyes","email":"customersupport@bemyeyes.com","website":"https://www.bemyeyes.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2023-07-06T16:48:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bemyeyes.com/specialized-help"},"location_names":["top_bar","background"],"last_update_time":"2023-07-06T16:06:45Z","owner_id":269519,"author_name":"Be My Eyes","author_email":"customersupport@bemyeyes.com","author_url":"https://www.bemyeyes.com/solutions","short_description":"Interact with the largest blind and low-vision community in the world","long_description":"\u003cp\u003eWith a Be My Eyes integration, your company can interact with the largest blind and low-vision community in the world.\u003c/p\u003e\n\n\u003cp\u003eBe My Eyes is a free iOS and Android app made up of a global community that connects 500,000+ blind or low-vision with 6.5M sighted volunteers and company agents through a live video call.\u003c/p\u003e\n\n\u003cp\u003eBe My Eyes is a one-way video, two-way audio support channel that allows your agents to see through the rear-facing camera of a customer’s mobile device, to help them resolve visually challenging issues in a remote support environment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePave the Way for Accessibility\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWith the integration, your company profile will be listed in the Be My Eyes app. The placement of your brand within app is a unique, inclusion and accessibility initiative that positions you as a leader in the disability support space.\u003c/p\u003e\n\n\u003cp\u003eLeading global companies currently use Be My Eyes for accessible support, including Microsoft, Google, Sony, Procter \u0026amp; Gamble, as well as many of the largest blindness nonprofits in the world.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse cases\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe app is perfect for supporting customer interactions that require visual guidance, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWebsite navigation and purchasing support\u003c/li\u003e\n\u003cli\u003eConfirming a product was delivered correctly\u003c/li\u003e\n\u003cli\u003eReading important documents\u003c/li\u003e\n\u003cli\u003eIdentifying accessibility issues with existing products or gaining usability insights\u003c/li\u003e\n\u003cli\u003eSetting up or troubleshooting equipment and technology\u003c/li\u003e\n\u003cli\u003eSelecting products or services online or in-person, including clothing, consumer goods, kitchenware and tech\u003c/li\u003e\n\u003cli\u003eTravel booking and in-room navigation at hotels or rental properties\u003c/li\u003e\n\u003cli\u003ePrescription and medical device identification\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Does it Work?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIf a customer needs sighted assistance from your support team, they\u0026#39;ll locate your profile in the Specialized Help menu in the Be My Eyes app and place a video call to your organization.\u003cbr\u003e\u003cbr\u003e\nYour agent(s) will then be notified in Zendesk of an incoming Be My Eyes call.\u003cbr\u003e\u003cbr\u003e\nUpon answering the call, a ticket will be automatically created with the details of the call.\u003cbr\u003e\u003cbr\u003e\nThe support agent will be connected to the customer through a one-way video and two-way audio connection meaning that both parties can hear and talk to each other, but only the agent will have access to the camera feed from the caller.\u003cbr\u003e\u003cbr\u003e\nWe have added features such as Snapshot and Flashlight to equip you with the tools to provide the best possible support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet Started Today\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://www.bemyeyes.com/solutions#schedule-demo\"\u003eSchedule a consultation with our solutions team\u003c/a\u003e to discuss our solutions tailored to your needs.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the Zendesk app and your agents will have access to the Be My Eyes app through their top bar. Through the app, they can log in with their Be My Eyes credentials, set their availability to receive calls. When a call is incoming, your agents will see a notification and hear the ringtone. They can then take the video calls from Be My Eyes users directly in Zendesk. A ticket is automatically created for each new call. Contact our solutions team for more help getting started.\u003c/p\u003e\n","raw_long_description":"With a Be My Eyes integration, your company can interact with the largest blind and low-vision community in the world.\n\nBe My Eyes is a free iOS and Android app made up of a global community that connects 500,000+ blind or low-vision with 6.5M sighted volunteers and company agents through a live video call.\n\nBe My Eyes is a one-way video, two-way audio support channel that allows your agents to see through the rear-facing camera of a customer’s mobile device, to help them resolve visually challenging issues in a remote support environment.\n\n**Pave the Way for Accessibility**  \nWith the integration, your company profile will be listed in the Be My Eyes app. The placement of your brand within app is a unique, inclusion and accessibility initiative that positions you as a leader in the disability support space.\n\nLeading global companies currently use Be My Eyes for accessible support, including Microsoft, Google, Sony, Procter \u0026 Gamble, as well as many of the largest blindness nonprofits in the world.\n\n**Use cases**  \nThe app is perfect for supporting customer interactions that require visual guidance, including:\n\n- Website navigation and purchasing support\n- Confirming a product was delivered correctly\n- Reading important documents\n- Identifying accessibility issues with existing products or gaining usability insights\n- Setting up or troubleshooting equipment and technology\n- Selecting products or services online or in-person, including clothing, consumer goods, kitchenware and tech\n- Travel booking and in-room navigation at hotels or rental properties\n- Prescription and medical device identification\n\n**How Does it Work?**  \nIf a customer needs sighted assistance from your support team, they'll locate your profile in the Specialized Help menu in the Be My Eyes app and place a video call to your organization.  \nYour agent(s) will then be notified in Zendesk of an incoming Be My Eyes call.  \nUpon answering the call, a ticket will be automatically created with the details of the call.  \nThe support agent will be connected to the customer through a one-way video and two-way audio connection meaning that both parties can hear and talk to each other, but only the agent will have access to the camera feed from the caller.  \nWe have added features such as Snapshot and Flashlight to equip you with the tools to provide the best possible support.\n\n**Get Started Today**  \n[Schedule a consultation with our solutions team](https://www.bemyeyes.com/solutions#schedule-demo) to discuss our solutions tailored to your needs.","raw_installation_instructions":"Simply install the Zendesk app and your agents will have access to the Be My Eyes app through their top bar. Through the app, they can log in with their Be My Eyes credentials, set their availability to receive calls. When a call is incoming, your agents will see a notification and hear the ringtone. They can then take the video calls from Be My Eyes users directly in Zendesk. A ticket is automatically created for each new call. Contact our solutions team for more help getting started.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://940828.apps.zdusercontent.com/940828/assets/1688648059-3b1356381ad9ae1fe3a8bff1fbf7c13a/logo-small.png","large_icon":"https://940828.apps.zdusercontent.com/940828/assets/1688648059-3b1356381ad9ae1fe3a8bff1fbf7c13a/logo.png","screenshots":["https://940828.apps.zdusercontent.com/940828/assets/1688648059-3b1356381ad9ae1fe3a8bff1fbf7c13a/screenshot-0.png","https://940828.apps.zdusercontent.com/940828/assets/1688648059-3b1356381ad9ae1fe3a8bff1fbf7c13a/screenshot-1.png","https://940828.apps.zdusercontent.com/940828/assets/1688648059-3b1356381ad9ae1fe3a8bff1fbf7c13a/screenshot-2.png"],"installation_count":7},{"id":941363,"name":"Yonyx Interactive Decision Trees","state":"published","version":"7.5","framework_version":"2.0","parameters":[{"id":2517677,"app_id":941363,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-06T15:15:30Z","updated_at":"2023-06-06T15:15:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517661,"app_id":941363,"name":"installationGuide","kind":"url","required":true,"position":1,"created_at":"2023-06-06T15:15:27Z","updated_at":"2023-06-06T15:15:27Z","default_value":"https://corp.yonyx.com/zendesk-app/","secure":false,"scopes":null,"options":null},{"id":2517662,"app_id":941363,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2023-06-06T15:15:27Z","updated_at":"2023-06-06T15:15:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517663,"app_id":941363,"name":"lobId","kind":"text","required":true,"position":3,"created_at":"2023-06-06T15:15:27Z","updated_at":"2023-06-06T15:15:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517664,"app_id":941363,"name":"startGuideId","kind":"text","required":false,"position":4,"created_at":"2023-06-06T15:15:27Z","updated_at":"2023-06-06T15:15:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517665,"app_id":941363,"name":"readFields","kind":"text","required":false,"position":5,"created_at":"2023-06-06T15:15:27Z","updated_at":"2023-06-06T15:15:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517666,"app_id":941363,"name":"readPlaceholders","kind":"text","required":false,"position":6,"created_at":"2023-06-06T15:15:28Z","updated_at":"2023-06-06T15:15:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517667,"app_id":941363,"name":"skipWriteFields","kind":"text","required":false,"position":7,"created_at":"2023-06-06T15:15:28Z","updated_at":"2023-06-06T15:15:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517668,"app_id":941363,"name":"tagSearchFields","kind":"text","required":false,"position":8,"created_at":"2023-06-06T15:15:28Z","updated_at":"2023-06-06T15:15:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517669,"app_id":941363,"name":"apiKey","kind":"text","required":false,"position":9,"created_at":"2023-06-06T15:15:28Z","updated_at":"2023-12-08T17:15:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3481292,"app_id":941363,"name":"apiSecret","kind":"text","required":false,"position":10,"created_at":"2026-01-23T19:07:31Z","updated_at":"2026-01-23T19:07:31Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2517671,"app_id":941363,"name":"saveStepField","kind":"text","required":false,"position":11,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517672,"app_id":941363,"name":"includeTranscriptUrl","kind":"checkbox","required":false,"position":12,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":2517673,"app_id":941363,"name":"includeTranscriptSummary","kind":"checkbox","required":false,"position":13,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":"true","secure":false,"scopes":null,"options":null},{"id":2517674,"app_id":941363,"name":"height","kind":"text","required":true,"position":14,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":"850px","secure":false,"scopes":null,"options":null},{"id":2517675,"app_id":941363,"name":"lang","kind":"text","required":false,"position":15,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":"en","secure":false,"scopes":null,"options":null},{"id":2517676,"app_id":941363,"name":"enableDebug","kind":"checkbox","required":false,"position":16,"created_at":"2023-06-06T15:15:29Z","updated_at":"2026-01-23T19:07:31Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":3608,"entity_id":941363,"app_id":941363,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-06T15:15:31.000Z","updated_at":"2023-06-06T15:15:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-06T15:15:24Z","updated_at":"2026-01-23T19:07:31Z","terms_conditions_url":null,"app_organization":{"id":645,"name":"Yonyx","email":"support@yonyx.com","website":"https://corp.yonyx.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[4,3,7],"date_published":"2023-06-20T21:22:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://corp.yonyx.com"},"location_names":["new_ticket_sidebar","ticket_sidebar","background"],"last_update_time":"2026-01-23T19:07:27Z","owner_id":269519,"author_name":"Yonyx Inc","author_email":"sales@yonyx.com","author_url":"https://corp.yonyx.com","short_description":"Create Interactive Decision Trees for Technical Support with Zendesk.","long_description":"\u003cp\u003eYonyx is the leading platform for \u003ca href=\"https://corp.yonyx.com\"\u003einteractive decision trees\u003c/a\u003e that are used to guide customer support agents or self-service customers. Yonyx platform is used to map a business process (e.g., troubleshooting steps) as a tree structure. Customer support agents go through such decision trees interactively within Zendesk, using this App.\u003c/p\u003e\n\n\u003cp\u003eDerive insights from deep analytics data, improve your first call resolution (FCR) and increase customer satisfaction (CSAT) using Yonyx \u003ca href=\"https://corp.yonyx.com\"\u003eInteractive Decision Trees!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWhat does this app offer?\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEmbedded Yonyx Landing page (with multiple decision trees) in Zendesk\u003c/li\u003e\n\u003cli\u003eAccess Control: Who should have access to this app within Zendesk?\u003c/li\u003e\n\u003cli\u003eAgent may choose a decision tree from Yonyx Landing page or from a filtered list, based on ticket category / subcategory in Zendesk\u003c/li\u003e\n\u003cli\u003eYonyx / Zendesk Data Connector enables each decision tree to read/write data from standard/custom fields in Zendesk Forms.\u003c/li\u003e\n\u003cli\u003eAgents can view images included in decision tree steps in full screen view.\u003c/li\u003e\n\u003cli\u003eA comprehensive log of steps traversed through a decision tree, also called an Incident, is saved in Zendesk ticket automatically.\u003c/li\u003e\n\u003cli\u003eZendesk ticket number is cross referenced in Yonyx Incident.\u003c/li\u003e\n\u003cli\u003eAll Yonyx Incidents related to a Zendesk ticket are available within the ticket.\u003c/li\u003e\n\u003cli\u003eAn Agent can start traversing a decision tree from scratch, or “Resume” from any step of a previous Incident related to the same Zendesk ticket.\u003c/li\u003e\n\u003cli\u003eCapture agent compliments and feedback from any step in the decision tree traversal.\u003c/li\u003e\n\u003cli\u003eCall Zendesk Macros from any step in the decision tree.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://vimeo.com/823595776\"\u003e\u003cimg src=\"https://corp.yonyx.com/wp-content/uploads/zendesk-video-thumbnail.png\" alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://corp.yonyx.com/zendesk-integration/\"\u003eLearn More\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWe treat customer data responsibly and describe our practices in the \u003ca href=\"https://corp.yonyx.com/privacy-policy\"\u003eYonyx Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://corp.yonyx.com/zendesk-app/\"\u003eClick here \u003c/a\u003e\u003c/strong\u003e -- for complete Installation Instructions.\u003c/p\u003e\n","raw_long_description":"Yonyx is the leading platform for [interactive decision trees](https://corp.yonyx.com) that are used to guide customer support agents or self-service customers. Yonyx platform is used to map a business process (e.g., troubleshooting steps) as a tree structure. Customer support agents go through such decision trees interactively within Zendesk, using this App.\n\nDerive insights from deep analytics data, improve your first call resolution (FCR) and increase customer satisfaction (CSAT) using Yonyx [Interactive Decision Trees!](https://corp.yonyx.com)\n\nWhat does this app offer?\n\n1. Embedded Yonyx Landing page (with multiple decision trees) in Zendesk\n2. Access Control: Who should have access to this app within Zendesk?\n3. Agent may choose a decision tree from Yonyx Landing page or from a filtered list, based on ticket category / subcategory in Zendesk\n4. Yonyx / Zendesk Data Connector enables each decision tree to read/write data from standard/custom fields in Zendesk Forms.\n5. Agents can view images included in decision tree steps in full screen view.\n6. A comprehensive log of steps traversed through a decision tree, also called an Incident, is saved in Zendesk ticket automatically.\n7. Zendesk ticket number is cross referenced in Yonyx Incident.\n8. All Yonyx Incidents related to a Zendesk ticket are available within the ticket.\n9. An Agent can start traversing a decision tree from scratch, or “Resume” from any step of a previous Incident related to the same Zendesk ticket.\n10. Capture agent compliments and feedback from any step in the decision tree traversal.\n11. Call Zendesk Macros from any step in the decision tree.\n\n[![](https://corp.yonyx.com/wp-content/uploads/zendesk-video-thumbnail.png)](https://vimeo.com/823595776)\n\n**[Learn More](https://corp.yonyx.com/zendesk-integration/)**\n\n**Privacy**  \nWe treat customer data responsibly and describe our practices in the [Yonyx Privacy Policy](https://corp.yonyx.com/privacy-policy).","raw_installation_instructions":"**[Click here ](https://corp.yonyx.com/zendesk-app/)** -- for complete Installation Instructions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://941363.apps.zdusercontent.com/941363/assets/1769065302-25f8d90ed5c6bd0ca8c71301d04f4a63/logo-small.png","large_icon":"https://941363.apps.zdusercontent.com/941363/assets/1769065302-25f8d90ed5c6bd0ca8c71301d04f4a63/logo.png","screenshots":["https://941363.apps.zdusercontent.com/941363/assets/1769065302-25f8d90ed5c6bd0ca8c71301d04f4a63/screenshot-0.png","https://941363.apps.zdusercontent.com/941363/assets/1769065302-25f8d90ed5c6bd0ca8c71301d04f4a63/screenshot-1.png","https://941363.apps.zdusercontent.com/941363/assets/1769065302-25f8d90ed5c6bd0ca8c71301d04f4a63/screenshot-2.png"],"installation_count":6},{"id":941379,"name":"RightPage","state":"published","version":"1.5.8","framework_version":"2.0","parameters":[{"id":2517731,"app_id":941379,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-06T16:53:02Z","updated_at":"2023-06-06T16:53:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2517730,"app_id":941379,"name":"RightPageApiKey","kind":"text","required":false,"position":1,"created_at":"2023-06-06T16:53:02Z","updated_at":"2023-06-06T16:53:02Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3609,"entity_id":941379,"app_id":941379,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-06T16:53:04.000Z","updated_at":"2023-06-06T16:53:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-06T16:53:01Z","updated_at":"2025-04-04T00:10:18Z","terms_conditions_url":null,"app_organization":{"id":5862,"name":"RightPage","email":"help@rightpage.ai","website":"https://www.rightpage.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-06-20T16:29:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.rightpage.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-08-31T18:38:28Z","owner_id":269519,"author_name":"RightPage Inc.","author_email":"help@rightpage.com","author_url":"https://www.rightpage.com","short_description":"AI-assisted ticket response drafts/edits based on help center and ticket context","long_description":"\u003cp\u003eThe RightPage app is a powerful agent assistant tool designed to help agents resolve tickets with accuracy, quality, and speed. Harness ChatGPT-like functionality, but specific to your customer support needs.\u003c/p\u003e\n\n\u003cp\u003eFeatures include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGenerate Draft Ticket Responses: In one click, well-formatted answers are instantly drafted based on ticket context, articles in your knowledge base, and optionally your ticket history.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLinks to Relevant KB Articles and Prior Tickets: Direct links to the most relevant articles in your knowledge base and past tickets are provided alongside every draft response.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSuggested Macros and Tags: RightPage can automatically suggest the most relevant tags and macros for a given ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMulti-Brand and Multi-Product Support: RightPage’s proprietary algorithms seamlessly parse sources to avoid confusing your brands and products when answering questions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMulti-lingual Support: RightPage intelligently routes requests to content sources that most closely match the requester’s language. This enables RightPage to deliver high-quality, native-like, responses in over 100 languages.- Revision and Question Answering: Integrated ability for agents to request updates to drafts and ask questions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically up-to-date: RightPage automatically stays up-to-date with your knowledge base articles and ticket history. No additional work is needed to maintain RightPage.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGrammar and Clarity Check: One click to verify the grammatical correctness and overall clarity of a draft response in the agent ticket editor.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe benefits of RightPage include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFaster first-response time: With RightPage, agents spend less time searching and writing boilerplate.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease first-contact resolution: RightPage’s detailed answers help agents provide comprehensive answers to customers, resulting in higher first-contact resolution rates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFaster agent onboarding: The ability to surface relevant reference material and drafts helps new agents quickly ramp up to speed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImproved customer satisfaction: Your customers will love the increased ticket response quality and speed that your team can deliver with the help of RightPage.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRightPage is a technology company that builds solutions that help support teams provide delightful support to their customers.\u003c/p\u003e\n\n\u003cp\u003eExperience the benefits for yourself, powered by GPT-4. Try out the RightPage app today, with a free proof of concept.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk Marketplace, click the install button. Confirm the app\u0026#39;s permissions if required.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Zendesk Admin Center under \u0026#39;Apps and Integrations\u0026#39; view your \u0026#39;Zendesk Support Apps\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the RightPage application and click \u0026#39;Change settings\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your RightPageAPIKey which you can obtain from the \u0026#39;agent dashboard\u0026#39; within the RightPage web application. RightPage offers a free proof of concept period, email help@rightpage.com to obtain a free account and API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026#39;update\u0026#39; button to finish linking your RightPage account to the RightPage Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen the ticket view in Zendesk Support is loaded the app will now appear in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRightPage offers a free proof of concept period so please don\u0026#39;t hesitate to test-drive the application. Please reach out to help@rightpage.com to obtain a initiate a free evaluation period to validate RightPage\u0026#39;s ability to positively impact your support operations.\u003c/p\u003e\n","raw_long_description":"The RightPage app is a powerful agent assistant tool designed to help agents resolve tickets with accuracy, quality, and speed. Harness ChatGPT-like functionality, but specific to your customer support needs.\n\nFeatures include:\n\n- Generate Draft Ticket Responses: In one click, well-formatted answers are instantly drafted based on ticket context, articles in your knowledge base, and optionally your ticket history.\n\n- Links to Relevant KB Articles and Prior Tickets: Direct links to the most relevant articles in your knowledge base and past tickets are provided alongside every draft response.\n\n- Suggested Macros and Tags: RightPage can automatically suggest the most relevant tags and macros for a given ticket.\n\n- Multi-Brand and Multi-Product Support: RightPage’s proprietary algorithms seamlessly parse sources to avoid confusing your brands and products when answering questions.\n\n- Multi-lingual Support: RightPage intelligently routes requests to content sources that most closely match the requester’s language. This enables RightPage to deliver high-quality, native-like, responses in over 100 languages.- Revision and Question Answering: Integrated ability for agents to request updates to drafts and ask questions.\n\n- Automatically up-to-date: RightPage automatically stays up-to-date with your knowledge base articles and ticket history. No additional work is needed to maintain RightPage.\n\n- Grammar and Clarity Check: One click to verify the grammatical correctness and overall clarity of a draft response in the agent ticket editor.\n\nThe benefits of RightPage include:\n\n- Faster first-response time: With RightPage, agents spend less time searching and writing boilerplate.\n\n- Increase first-contact resolution: RightPage’s detailed answers help agents provide comprehensive answers to customers, resulting in higher first-contact resolution rates.\n\n- Faster agent onboarding: The ability to surface relevant reference material and drafts helps new agents quickly ramp up to speed.\n\n- Improved customer satisfaction: Your customers will love the increased ticket response quality and speed that your team can deliver with the help of RightPage.\n\nRightPage is a technology company that builds solutions that help support teams provide delightful support to their customers.\n\nExperience the benefits for yourself, powered by GPT-4. Try out the RightPage app today, with a free proof of concept.","raw_installation_instructions":"1. In the Zendesk Marketplace, click the install button. Confirm the app's permissions if required.\n\n2. In the Zendesk Admin Center under 'Apps and Integrations' view your 'Zendesk Support Apps'.\n\n3. Select the RightPage application and click 'Change settings'.\n\n4. Enter your RightPageAPIKey which you can obtain from the 'agent dashboard' within the RightPage web application. RightPage offers a free proof of concept period, email help@rightpage.com to obtain a free account and API key.\n\n5. Click the 'update' button to finish linking your RightPage account to the RightPage Zendesk app.\n\n6. When the ticket view in Zendesk Support is loaded the app will now appear in the sidebar.\n\nRightPage offers a free proof of concept period so please don't hesitate to test-drive the application. Please reach out to help@rightpage.com to obtain a initiate a free evaluation period to validate RightPage's ability to positively impact your support operations.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://941379.apps.zdusercontent.com/941379/assets/1693266108-9a669c0d9571f2f83b3ba9da3e739099/logo-small.png","large_icon":"https://941379.apps.zdusercontent.com/941379/assets/1693266108-9a669c0d9571f2f83b3ba9da3e739099/logo.png","screenshots":["https://941379.apps.zdusercontent.com/941379/assets/1693266108-9a669c0d9571f2f83b3ba9da3e739099/screenshot-0.png","https://941379.apps.zdusercontent.com/941379/assets/1693266108-9a669c0d9571f2f83b3ba9da3e739099/screenshot-1.png","https://941379.apps.zdusercontent.com/941379/assets/1693266108-9a669c0d9571f2f83b3ba9da3e739099/screenshot-2.png"],"installation_count":7},{"id":941602,"name":"Email crafter","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":2518552,"app_id":941602,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-07T10:20:49Z","updated_at":"2023-06-07T10:20:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2518551,"app_id":941602,"name":"json_form_data","kind":"hidden","required":false,"position":1,"created_at":"2023-06-07T10:20:49Z","updated_at":"2023-06-07T10:20:49Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":3610,"entity_id":941602,"app_id":941602,"amount":9900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JT22RBAwDyPyCCY","cost_id":614,"cost_type":"CostOneOff","active":true,"created_at":"2023-06-07T10:20:50.000Z","updated_at":"2023-06-07T10:20:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-06-07T10:20:48Z","updated_at":"2026-04-01T16:41:06Z","terms_conditions_url":"https://www.seif-consult.com/en/legal-notice","app_organization":{"id":2495,"name":"SEIF - FRANCE (Nantes - Paris )","email":"help@seif-consult.com","website":"www.seif-consult.com","country_code":"FR","stripe_account_id":"acct_1JT22RBAwDyPyCCY","state":"published"},"locations":[2],"date_published":"2023-06-23T15:59:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-04-01T16:41:00Z","owner_id":269519,"author_name":"SEIF","author_email":"product@seif-consult.com","author_url":"https://seif-consult.com","short_description":"Create personalized HTML templates for your Zendesk email templates.","long_description":"\u003ch2\u003e\u003cstrong\u003eEmail Crafter\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eAlthough Zendesk offers a default email design, it can be challenging to personalize it to align with your brand. Email Crafter addresses this issue by providing a user-friendly and no code interface. With this app, you can effortlessly customize the appearance of your Zendesk emails \u003cstrong\u003ewithout requiring any coding expertise.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.loom.com/share/e9ebb03953154697bd8808976c99003d\"\u003e\u003cimg src=\"https://www.seif-consult.com/hubfs/Produit%20SEIF/email_crafter_video.png\" alt=\"https://www.loom.com/share/e9ebb03953154697bd8808976c99003d\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCompany banner (best result with a 3:1 ratio)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eColors that reflects your brand\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBlockmark / links in the footer\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy and paste the code directly into your Zendesk Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eUpdates \u0026amp; support\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eOur apps are updated regularly to support new Zendesk features. Any questions about this app ? Feel free to \u003ca href=\"https://www.seif-consult.com\"\u003ereach us\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eAbout SEIF\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eSEIF is a company that runs with a simple motto : Simplify your customer relationship.\u003c/p\u003e\n\n\u003cp\u003eWith 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.\u003c/p\u003e\n\n\u003cp\u003eWe want to enhance every Zendesk user\u0026#39;s daily life by offering a various set of Apps and Themes.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.seif-consult.com\"\u003ereach us\u003c/a\u003e so we can offer you a dedicated and indiviual support on Zendesk products.\u003c/p\u003e\n\n\u003ch4\u003eData and privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app runs entirely within the Zendesk App Framework (ZAF) in your agents\u0026#39; browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk\u0026#39;s official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app\u0026#39;s features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our \u003ca href=\"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice\"\u003eLegal \u0026amp; Data Protection Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, add your header picture, choose your template colors and personnalize your footer with text / links. Finally, copy and paste the provided code in the Admin center/Channels/Email/Email templates \u003c/p\u003e\n","raw_long_description":"## **Email Crafter**\n\nAlthough Zendesk offers a default email design, it can be challenging to personalize it to align with your brand. Email Crafter addresses this issue by providing a user-friendly and no code interface. With this app, you can effortlessly customize the appearance of your Zendesk emails **without requiring any coding expertise.** \n\n [![https://www.loom.com/share/e9ebb03953154697bd8808976c99003d](https://www.seif-consult.com/hubfs/Produit%20SEIF/email_crafter_video.png)](https://www.loom.com/share/e9ebb03953154697bd8808976c99003d) \n\n* Company banner (best result with a 3:1 ratio)\n\n* Colors that reflects your brand\n\n* Blockmark / links in the footer\n\n* Copy and paste the code directly into your Zendesk Admin Center\n\n#### **Updates \u0026 support**\n\nOur apps are updated regularly to support new Zendesk features. Any questions about this app ? Feel free to [reach us](https://www.seif-consult.com)\n\n#### **About SEIF**\n\nSEIF is a company that runs with a simple motto : Simplify your customer relationship.\n\nWith 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.\n\nWe want to enhance every Zendesk user's daily life by offering a various set of Apps and Themes.\n\nFeel free to [reach us](https://www.seif-consult.com) so we can offer you a dedicated and indiviual support on Zendesk products.\n\n#### Data and privacy\n\nThis app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our [Legal \u0026 Data Protection Notice](https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice).","raw_installation_instructions":"Install the app, add your header picture, choose your template colors and personnalize your footer with text / links. 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Effortlessly provide excellent customer service 🥇 \u0026amp; boost your business growth. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://canadesk.ca/zen-chatgpt-gen-sm.gif\" alt=\"ChatGPT for Zendesk - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003eLeverage AI directly from any Zendesk ticket, and: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCapture the key topic \u003c/li\u003e\n\u003cli\u003eAdapt to your customer\u0026#39;s attitude (sentiment, frustration, urgency) \u003c/li\u003e\n\u003cli\u003eSummarize the full conversation \u003c/li\u003e\n\u003cli\u003eSuggest what your next reply can be (or set one of your macros) \u003c/li\u003e\n\u003cli\u003eRephrase your own replies on-the-fly from the Text editor \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith the Custom Edition plan, subscribers have the flexibility to personalize their prompts. For instance, users can opt to replace the Suggested Reply feature with Ticket auto-tagging or explore any other use case they prefer. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://canadesk.ca/zen-chatgpt-rephrase.gif\" alt=\"ChatGPT for Zendesk - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003eWe make it easy to exceed customer\u0026#39;s expectations and take it one step further than your typical canned response. We do not store your data. \u003c/p\u003e\n\n\u003cp\u003eThe app is available in 🚩 English, French, Dutch, Spanish, Italian, German, Portuguese, Arabic, Chinese, Japanese, Korean, Russian and Swedish! \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e#ChatGPT #Zendesk #CustomerService\u003c/strong\u003e \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eLooking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@canadesk.ca!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAI Models available: text-davinci-003, gpt-3.5-turbo, \u003ca href=\"https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4-gpt-4-turbo-and-gpt-4o\"\u003egpt-4\u003c/a\u003e, gpt-4-turbo, gpt-4o, fine-tuned. \u003c/p\u003e\n\n\u003cp\u003eCreate your account with OpenAI, add a payment method and provide \u003ca href=\"https://platform.openai.com/account/api-keys\"\u003eyour API Key to the app\u003c/a\u003e. Rate limiting applies to trial users - not recommended for production. You may encounter the error Request denied from the app for up to 48 hours until OpenAI updates your account! \u003c/p\u003e\n\n\u003cp\u003eThen fill out the installation fields with their recommended value. \u003c/p\u003e\n\n\u003cp\u003eYou will find detailed instructions in our \u003ca href=\"https://zencohereai.xbpmn.com/knowledgebase.php?article=2\"\u003eDocumentation\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eImportant! If you choose to enable the Autorun option, make sure to set the Restricted channels option as well. Otherwise every chat message will send a request to OpenAI. \u003c/p\u003e\n\n\u003cp\u003eContact our support if you have further questions.\u003c/p\u003e\n","raw_long_description":"**Save time \u0026 improve customer satisfaction with AI! 🤖** \n\n ChatGPT's integration with Zendesk summarizes customer messages, analyses sentiment \u0026 recommends replies/macros to your agents with your own prompt. Effortlessly provide excellent customer service 🥇 \u0026 boost your business growth. \n\n ![ChatGPT for Zendesk - Features](https://canadesk.ca/zen-chatgpt-gen-sm.gif) \n\n Leverage AI directly from any Zendesk ticket, and: \n\n* Capture the key topic \n* Adapt to your customer's attitude (sentiment, frustration, urgency) \n* Summarize the full conversation \n* Suggest what your next reply can be (or set one of your macros) \n* Rephrase your own replies on-the-fly from the Text editor \n\n With the Custom Edition plan, subscribers have the flexibility to personalize their prompts. For instance, users can opt to replace the Suggested Reply feature with Ticket auto-tagging or explore any other use case they prefer. \n\n ![ChatGPT for Zendesk - Features](https://canadesk.ca/zen-chatgpt-rephrase.gif) \n\n We make it easy to exceed customer's expectations and take it one step further than your typical canned response. We do not store your data. \n\n The app is available in 🚩 English, French, Dutch, Spanish, Italian, German, Portuguese, Arabic, Chinese, Japanese, Korean, Russian and Swedish! \n\n **#ChatGPT #Zendesk #CustomerService** \n\n ------------------------------ \n\n Looking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@canadesk.ca!","raw_installation_instructions":"AI Models available: text-davinci-003, gpt-3.5-turbo, [gpt-4](https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4-gpt-4-turbo-and-gpt-4o), gpt-4-turbo, gpt-4o, fine-tuned. \n\n Create your account with OpenAI, add a payment method and provide [your API Key to the app](https://platform.openai.com/account/api-keys). Rate limiting applies to trial users - not recommended for production. You may encounter the error Request denied from the app for up to 48 hours until OpenAI updates your account! \n\n Then fill out the installation fields with their recommended value. \n\n You will find detailed instructions in our [Documentation](https://zencohereai.xbpmn.com/knowledgebase.php?article=2). \n\n Important! If you choose to enable the Autorun option, make sure to set the Restricted channels option as well. Otherwise every chat message will send a request to OpenAI. \n\n Contact our support if you have further questions.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943234.apps.zdusercontent.com/943234/assets/1716220613-0efd281684855f4d2f1ef4b3ce5617c3/logo-small.png","large_icon":"https://943234.apps.zdusercontent.com/943234/assets/1716220613-0efd281684855f4d2f1ef4b3ce5617c3/logo.png","screenshots":["https://943234.apps.zdusercontent.com/943234/assets/1716220613-0efd281684855f4d2f1ef4b3ce5617c3/screenshot-0.png","https://943234.apps.zdusercontent.com/943234/assets/1716220613-0efd281684855f4d2f1ef4b3ce5617c3/screenshot-1.png","https://943234.apps.zdusercontent.com/943234/assets/1716220613-0efd281684855f4d2f1ef4b3ce5617c3/screenshot-2.png"],"installation_count":18},{"id":943248,"name":"WhatsApp by Conciex.Messaging","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":2523697,"app_id":943248,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-14T00:41:22Z","updated_at":"2023-06-14T00:41:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2523693,"app_id":943248,"name":"app-name","kind":"text","required":false,"position":1,"created_at":"2023-06-14T00:41:21Z","updated_at":"2023-06-14T00:41:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2523696,"app_id":943248,"name":"optional-flags","kind":"text","required":false,"position":2,"created_at":"2023-06-14T00:41:22Z","updated_at":"2025-05-28T19:55:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3617,"entity_id":943248,"app_id":943248,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-14T00:41:24.000Z","updated_at":"2023-06-14T00:41:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-14T00:41:20Z","updated_at":"2025-12-15T16:53:59Z","terms_conditions_url":null,"app_organization":{"id":674,"name":"BCR.CX - Business \u0026 Customer Relationship","email":"suporte.consultoria@bcrcx.com","website":"https://www.bcrcx.com","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[2,3,10],"date_published":"2023-07-13T22:13:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://commacx.com/prices"},"location_names":["nav_bar","ticket_sidebar","ticket_editor"],"last_update_time":"2025-05-28T19:55:22Z","owner_id":269519,"author_name":"BCR.CX","author_email":"contato@bcrcx.com","author_url":"https://bcrcx.com","short_description":"Simplify WhatsApp \u0026 SMS messaging through Zendesk | Boost CX \u0026 EX strategies.","long_description":"\u003ch1\u003eConciex.Messaging - Zendesk Integrated Whatsapp/SMS\u003c/h1\u003e\n\n\u003cp\u003eConciex.Messaging is a communication APP developed with the intent of simplifying messaging and campaign management inside Zendesk. It offers a user-friendly platform designed to streamline communication processes and enhance customer and employee engagement. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimplified Messaging\u003c/strong\u003e: Enjoy a simple and intuitive interface that allows for effortless messaging within Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCampaign Management\u003c/strong\u003e: Effectively manage and organize your campaigns, ensuring smooth execution of CX and EX strategies. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTemplate Assistance\u003c/strong\u003e: Build meaningful messages with the help of Conciex.Messaging\u0026#39;s template management feature. Submitted templates are automatically reviewed by META, ensuring quality and effectiveness. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e: Conciex.Messaging is fully integrated with Zendesk, providing a seamless experience and enabling customizable actions and complex communication flows. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Choose Conciex.Messaging?\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhatsaApp/SMS Integrated\u003c/strong\u003e: Integrate WhatsaApp and SMS messaging all through your Zendesk. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Customer Experience\u003c/strong\u003e: Execute your CX strategies with ease, providing seamless communication and personalized interactions. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStreamlined Employee Experience\u003c/strong\u003e: Simplify internal communication, ensuring employees can effectively engage and collaborate. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEfficient Campaign Management\u003c/strong\u003e: Manage your campaigns effortlessly, saving time and resources while ensuring consistent messaging. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFocus on Core Objectives\u003c/strong\u003e: With Conciex.Messaging\u0026#39;s user-friendly platform, your team can focus on your main objectives without getting overwhelmed by complex communication processes. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eChoose Conciex.Messaging for effortless messaging, efficient campaign management, and seamless integration with Zendesk. Simplify your communication strategies and empower both your customers and employees for enhanced experiences.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalation\u003c/h3\u003e\n\n\u003cp\u003eThe Conciex.Messaging basic installation is \u0026quot;not Plug and Play\u0026quot;, follow the step by step from the \u0026#39;Initial Setup\u0026#39; and get in touch with us. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAccess the Conciex.Messaging Zendesk Marketplace page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the option \u0026quot;Install\u0026quot; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDefine the Zendesk installation rules and restrictions, and your installation is ready. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen selecting the option \u0026quot;Install\u0026quot;, you will find some \u0026quot;Parameters\u0026quot; called \u0026#39;app-name\u0026#39; and \u0026#39;optional-flags\u0026#39;. These fields can be ignored and our team will contact you if they need to be completed. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInitial Setup\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTo start your Conciex.Messaging setup, please contact us at BCR.CX by accessing \u003ca href=\"https://bcrcx.com\"\u003ebcrcx.com\u003c/a\u003e or via WhatsApp using the following URL: \u003ca href=\"https://api.whatsapp.com/send/?phone=551128530082\"\u003eWhatsApp\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eOur team will guide you through the installation process and provide you with the necessary steps to get started with Conciex.Messaging. \u003c/p\u003e\n\n\u003cp\u003eThe installation of this application on your Zendesk automatically creates triggers for email notification using the tag \u0026quot;bcr-comma-notify\u0026quot;. When using the application\u0026#39;s WhatsApp/SMS messaging, please review your Zendesk rules to avoid any complications in operational journey\u003c/p\u003e\n","raw_long_description":"# Conciex.Messaging - Zendesk Integrated Whatsapp/SMS \n\n Conciex.Messaging is a communication APP developed with the intent of simplifying messaging and campaign management inside Zendesk. It offers a user-friendly platform designed to streamline communication processes and enhance customer and employee engagement. \n\n **Key Features** \n\n- **Simplified Messaging**: Enjoy a simple and intuitive interface that allows for effortless messaging within Zendesk. \n\n- **Campaign Management**: Effectively manage and organize your campaigns, ensuring smooth execution of CX and EX strategies. \n\n- **Template Assistance**: Build meaningful messages with the help of Conciex.Messaging's template management feature. Submitted templates are automatically reviewed by META, ensuring quality and effectiveness. \n\n- **Seamless Zendesk Integration**: Conciex.Messaging is fully integrated with Zendesk, providing a seamless experience and enabling customizable actions and complex communication flows. \n\n **Why Choose Conciex.Messaging?** \n\n **WhatsaApp/SMS Integrated**: Integrate WhatsaApp and SMS messaging all through your Zendesk. \n\n- **Enhanced Customer Experience**: Execute your CX strategies with ease, providing seamless communication and personalized interactions. \n\n- **Streamlined Employee Experience**: Simplify internal communication, ensuring employees can effectively engage and collaborate. \n\n- **Efficient Campaign Management**: Manage your campaigns effortlessly, saving time and resources while ensuring consistent messaging. \n\n- **Focus on Core Objectives**: With Conciex.Messaging's user-friendly platform, your team can focus on your main objectives without getting overwhelmed by complex communication processes. \n\n Choose Conciex.Messaging for effortless messaging, efficient campaign management, and seamless integration with Zendesk. Simplify your communication strategies and empower both your customers and employees for enhanced experiences.","raw_installation_instructions":"### Instalation \n\n The Conciex.Messaging basic installation is \"not Plug and Play\", follow the step by step from the 'Initial Setup' and get in touch with us. \n\n 1. Access the Conciex.Messaging Zendesk Marketplace page.\n\n 2. Select the option \"Install\" \n\n 3. Define the Zendesk installation rules and restrictions, and your installation is ready. \n\n 4. When selecting the option \"Install\", you will find some \"Parameters\" called 'app-name' and 'optional-flags'. These fields can be ignored and our team will contact you if they need to be completed. \n\n **Initial Setup** \n\n To start your Conciex.Messaging setup, please contact us at BCR.CX by accessing [bcrcx.com](https://bcrcx.com) or via WhatsApp using the following URL: [WhatsApp](https://api.whatsapp.com/send/?phone=551128530082) \n\n Our team will guide you through the installation process and provide you with the necessary steps to get started with Conciex.Messaging. \n\n The installation of this application on your Zendesk automatically creates triggers for email notification using the tag \"bcr-comma-notify\". When using the application's WhatsApp/SMS messaging, please review your Zendesk rules to avoid any complications in operational journey","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943248.apps.zdusercontent.com/943248/assets/1748371944-88b88654ed4272dee66b7b9d5a0fdff8/logo-small.png","large_icon":"https://943248.apps.zdusercontent.com/943248/assets/1748371944-88b88654ed4272dee66b7b9d5a0fdff8/logo.png","screenshots":["https://943248.apps.zdusercontent.com/943248/assets/1748371944-88b88654ed4272dee66b7b9d5a0fdff8/screenshot-0.png","https://943248.apps.zdusercontent.com/943248/assets/1748371944-88b88654ed4272dee66b7b9d5a0fdff8/screenshot-1.png","https://943248.apps.zdusercontent.com/943248/assets/1748371944-88b88654ed4272dee66b7b9d5a0fdff8/screenshot-2.png"],"installation_count":91},{"id":943454,"name":"Unthread","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2524256,"app_id":943454,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-14T14:32:18Z","updated_at":"2023-06-14T14:32:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3618,"entity_id":943454,"app_id":943454,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-14T14:32:20.000Z","updated_at":"2023-06-14T14:32:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-14T14:32:17Z","updated_at":"2026-03-30T15:29:04Z","terms_conditions_url":null,"app_organization":{"id":5859,"name":"Get Turnout, Inc","email":"support@unthread.io","website":"https://unthread.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-07-05T21:13:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://unthread.io/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-07-06T21:20:44Z","owner_id":269519,"author_name":"Unthread","author_email":"support@unthread.io","author_url":"https://unthread.io","short_description":"Create tickets in Zendesk from Slack conversations.","long_description":"\u003ch3\u003eSupport customers using Slack Connect\u003c/h3\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThe Unthread integration for Zendesk allows you to create Zendesk tickets from Slack conversations, allowing you to track and manage issues and questions your customers report in your Slack Connect channels. With our integration you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate Zendesk tickets from Slack conversations.\u003c/li\u003e\n\u003cli\u003ePost replies from Zendesk back to the thread in Slack.\u003c/li\u003e\n\u003cli\u003eSupport employees submitting internal requests over Slack.\u003c/li\u003e\n\u003cli\u003eTake advantage of AI based features such as ticket title generation and auto-summarization.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eUnthread\u003c/h4\u003e\n\n\u003cp\u003eUnthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFull instructions on how to install the Unthread integration for Zendesk are available in the \u003ca href=\"https://docs.unthread.io/integrations/zendesk\"\u003eUnthread documentation\u003c/a\u003e. You must have an Unthread account to install the integration. Visit our website at \u003ca href=\"https://unthread.io\"\u003ehttps://unthread.io\u003c/a\u003e to sign up or reach out to us via email at \u003ca href=\"hello@unthread.io\"\u003ehello@unthread.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Support customers using Slack Connect\n\n---\n\nThe Unthread integration for Zendesk allows you to create Zendesk tickets from Slack conversations, allowing you to track and manage issues and questions your customers report in your Slack Connect channels. With our integration you can:\n\n- Create Zendesk tickets from Slack conversations.\n- Post replies from Zendesk back to the thread in Slack.\n- Support employees submitting internal requests over Slack.\n- Take advantage of AI based features such as ticket title generation and auto-summarization.\n\n#### Unthread\n\nUnthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.","raw_installation_instructions":"Full instructions on how to install the Unthread integration for Zendesk are available in the [Unthread documentation](https://docs.unthread.io/integrations/zendesk). You must have an Unthread account to install the integration. Visit our website at [https://unthread.io](https://unthread.io) to sign up or reach out to us via email at [hello@unthread.io](hello@unthread.io).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943454.apps.zdusercontent.com/943454/assets/1688677570-623c1645b558ac1d3a8e87859caee3c2/logo-small.png","large_icon":"https://943454.apps.zdusercontent.com/943454/assets/1688677570-623c1645b558ac1d3a8e87859caee3c2/logo.png","screenshots":["https://943454.apps.zdusercontent.com/943454/assets/1688677570-623c1645b558ac1d3a8e87859caee3c2/screenshot-0.png","https://943454.apps.zdusercontent.com/943454/assets/1688677570-623c1645b558ac1d3a8e87859caee3c2/screenshot-1.png","https://943454.apps.zdusercontent.com/943454/assets/1688677570-623c1645b558ac1d3a8e87859caee3c2/screenshot-2.png"],"installation_count":9},{"id":943522,"name":"OAPPS for WhatsApp Support","state":"published","version":"4.0.1","framework_version":"2.0","parameters":[{"id":2524656,"app_id":943522,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-14T19:42:55Z","updated_at":"2023-06-14T19:42:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3619,"entity_id":943522,"app_id":943522,"amount":2900,"name":"Beginner","description":"\u003cul\u003e\n\u003cli\u003e1 WA number \u003c/li\u003e\n\u003cli\u003e2000 messages per month\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KCOfADY9zFFpkH2w65jTdZ9","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1128,"cost_type":"CostStripe","active":true,"created_at":"2023-06-14T19:42:57.000Z","updated_at":"2025-12-02T20:43:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":3620,"entity_id":943522,"app_id":943522,"amount":5900,"name":"Professional","description":"\u003cul\u003e\n\u003cli\u003e2 WA lines \u003c/li\u003e\n\u003cli\u003e20K messages per month\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KCOiODY9zFFpkH2BlsaYPjP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1129,"cost_type":"CostStripe","active":true,"created_at":"2023-06-14T19:42:58.000Z","updated_at":"2025-12-02T20:43:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30},{"id":3621,"entity_id":943522,"app_id":943522,"amount":9900,"name":"Leader","description":"\u003cp\u003e*5 WA lines \u003cbr\u003e\n* 50 K messages per month\u003cbr\u003e\n* Additional accounts option\u003cbr\u003e\n* Unlimited messages option\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1KCOjYDY9zFFpkH2n9xQVyJV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1130,"cost_type":"CostStripe","active":true,"created_at":"2023-06-14T19:42:58.000Z","updated_at":"2025-12-02T20:43:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-06-14T19:42:55Z","updated_at":"2025-12-08T21:48:25Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[1],"date_published":"2023-06-29T18:05:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2025-12-08T21:48:18Z","owner_id":269519,"author_name":"OAPPS","author_email":"zendesk@oapps.io","author_url":"https://zendesk.oapps.io","short_description":"Manage all WhatsApp Business conversations inside Zendesk Support.","long_description":"\u003cp\u003eLink multiple WhatsApp Business numbers to Zendesk Support.\u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect using the Cloud WhatsApp API or a QR code.\u003c/li\u003e\n\u003cli\u003eReply to your customers WhatsApp requests within Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMultiple agents can serve customers simultaneously.\u003c/li\u003e\n\u003cli\u003eCustomers will be able to send you Text, Voice, Photos, Videos, Documents and locations.\u003c/li\u003e\n\u003cli\u003eAgents can send back pictures and documents. \u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse macros, triggers, and ticket assignments the same way you used to work with e-mails\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhatsApp group chats are supported *\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProactive 1:1 messaging for groups and contacts *\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport for shopping messages (orders and products) *\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e(\u003cem\u003eNote:\u003c/em\u003e Only works for WA Business connected via QR code.)\u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Whatsapp and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: Whatsapp user identifiers (phone number, name, ID, avatar), messages, and attachments.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days, attachments 180 days, (or 1 hour if attachments are stored in Zendesk).\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003ePlease rate the app below or visit our \u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360004181440\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor legacy QR connection option:\u003cbr\u003e\n* Admin Center → Channel apps → OAPPS for WhatsApp Support → Accounts tab → [Add account]\u003cbr\u003e\n* Scan QR code with WA Business app.\u003cbr\u003e\n* Press Save button.\u003c/p\u003e\n\n\u003cp\u003eTo connect using Cloud API, follow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/360014508499\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!\u003c/p\u003e\n","raw_long_description":"Link multiple WhatsApp Business numbers to Zendesk Support.\r\n\r\n### Key features:\r\n\r\n* Connect using the Cloud WhatsApp API or a QR code.\r\n* Reply to your customers WhatsApp requests within Zendesk.  \r\n* Multiple agents can serve customers simultaneously.\r\n* Customers will be able to send you Text, Voice, Photos, Videos, Documents and locations.\r\n* Agents can send back pictures and documents. \r\n* Use macros, triggers, and ticket assignments the same way you used to work with e-mails\r\n\r\n* WhatsApp group chats are supported *\r\n* Proactive 1:1 messaging for groups and contacts *\r\n* Support for shopping messages (orders and products) *\r\n\r\n(*Note:* Only works for WA Business connected via QR code.)\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n-\tTransfers messages between Whatsapp and Zendesk; no other Zendesk data accessed.\r\n- Data stored: Whatsapp user identifiers (phone number, name, ID, avatar), messages, and attachments.\r\n-\tRetention: messages 30 days, attachments 180 days, (or 1 hour if attachments are stored in Zendesk).\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---\r\nPlease rate the app below or visit our [help center](https://zendesk.oapps.io/hc/en-us/sections/360004181440).","raw_installation_instructions":"For legacy QR connection option:\r\n* Admin Center → Channel apps → OAPPS for WhatsApp Support → Accounts tab → [Add account]\r\n* Scan QR code with WA Business app.\r\n* Press Save button.\r\n\r\nTo connect using Cloud API, follow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/articles/360014508499)**\r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943522.apps.zdusercontent.com/943522/assets/1764838438-0ec76e84f11b435f51efb10512520740/logo-small.png","large_icon":"https://943522.apps.zdusercontent.com/943522/assets/1764838438-0ec76e84f11b435f51efb10512520740/logo.png","screenshots":["https://943522.apps.zdusercontent.com/943522/assets/1764838438-0ec76e84f11b435f51efb10512520740/screenshot-0.png","https://943522.apps.zdusercontent.com/943522/assets/1764838438-0ec76e84f11b435f51efb10512520740/screenshot-1.png","https://943522.apps.zdusercontent.com/943522/assets/1764838438-0ec76e84f11b435f51efb10512520740/screenshot-2.png"],"installation_count":65},{"id":943708,"name":"OneCockpit","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2525023,"app_id":943708,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-15T12:25:56Z","updated_at":"2023-06-15T12:25:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2525022,"app_id":943708,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2023-06-15T12:25:56Z","updated_at":"2023-06-15T12:25:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3624,"entity_id":943708,"app_id":943708,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-15T12:25:58.000Z","updated_at":"2023-06-15T12:25:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-15T12:25:55Z","updated_at":"2025-04-04T00:10:19Z","terms_conditions_url":null,"app_organization":{"id":5823,"name":"eBusiness Pfeil GmbH","email":"support@onecockpit.de","website":"https://www.onecockpit.de","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,4,7],"date_published":"2023-07-19T18:54:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.onecockpit.de/preise"},"location_names":["ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2023-07-19T18:41:11Z","owner_id":269519,"author_name":"eBusiness Pfeil GmbH","author_email":"support@onecockpit.de","author_url":"https://www.onecockpit.de","short_description":"Display data from your OneCockpit Installation in your Zendesk ticket sidebar.","long_description":"\u003cp\u003eOneCockpit is a software for customer management and CRM. It concisely displays customer data from different tools. Leads can be easily managed with the integrated CRM tool. This simplifies workflows. \u003cbr\u003e\nThis app has the following functions: \u003cbr\u003e\n+ In the OneCockpit customer overview, Zendesk tickets are listed and displayed. \u003cbr\u003e\n+ From within OneCockpit, you can create a new Zendesk ticket. \u003cbr\u003e\n+ In Zendesk, the customer data from OneCockpit is displayed next to a ticket. \u003cbr\u003e\n\u003cem\u003eThis app can only be used with an active OneCockpit account.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app is installed by activating the Zendesk integration from within a OneCockpit installation. Inside OneCockpit,\u003cbr\u003e\n* go to \u003cem\u003eSettings\u003c/em\u003e, \u003cem\u003eIntegrations\u003c/em\u003e and click on the button to add a new integration.\u003cbr\u003e\n* Select Zendesk and enter your Zendesk-subdomain.\u003cbr\u003e\n* After clicking on \u003cem\u003eConnect\u003c/em\u003e, authenticate in Zendesk and allow your OneCockpit installation to access your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eThe app will then be installed automatically.\u003cbr\u003e\n Please do not change the settings set during that process, or something may not work as expected.\u003c/p\u003e\n","raw_long_description":"OneCockpit is a software for customer management and CRM. It concisely displays customer data from different tools. Leads can be easily managed with the integrated CRM tool. This simplifies workflows. \nThis app has the following functions: \n+ In the OneCockpit customer overview, Zendesk tickets are listed and displayed. \n+ From within OneCockpit, you can create a new Zendesk ticket. \n+ In Zendesk, the customer data from OneCockpit is displayed next to a ticket. \n*This app can only be used with an active OneCockpit account.*","raw_installation_instructions":"This app is installed by activating the Zendesk integration from within a OneCockpit installation. Inside OneCockpit,\n* go to *Settings*, *Integrations* and click on the button to add a new integration.\n* Select Zendesk and enter your Zendesk-subdomain.\n* After clicking on *Connect*, authenticate in Zendesk and allow your OneCockpit installation to access your Zendesk account.\n\n The app will then be installed automatically.\n Please do not change the settings set during that process, or something may not work as expected.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943708.apps.zdusercontent.com/943708/assets/1689771148-dcfd177a4794ad474de6e5a119627750/logo-small.png","large_icon":"https://943708.apps.zdusercontent.com/943708/assets/1689771148-dcfd177a4794ad474de6e5a119627750/logo.png","screenshots":["https://943708.apps.zdusercontent.com/943708/assets/1689771148-dcfd177a4794ad474de6e5a119627750/screenshot-0.png","https://943708.apps.zdusercontent.com/943708/assets/1689771148-dcfd177a4794ad474de6e5a119627750/screenshot-1.png","https://943708.apps.zdusercontent.com/943708/assets/1689771148-dcfd177a4794ad474de6e5a119627750/screenshot-2.png"],"installation_count":0},{"id":943718,"name":"HelpCenter.io","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2525054,"app_id":943718,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-15T12:48:48Z","updated_at":"2023-06-15T12:48:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2525052,"app_id":943718,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2023-06-15T12:48:48Z","updated_at":"2023-06-15T12:48:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2525053,"app_id":943718,"name":"token","kind":"text","required":true,"position":2,"created_at":"2023-06-15T12:48:48Z","updated_at":"2026-05-11T19:49:11Z","default_value":null,"secure":true,"scopes":["url","body"],"options":null}],"plans":[{"id":3625,"entity_id":943718,"app_id":943718,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-15T12:48:50.000Z","updated_at":"2023-06-15T12:48:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-15T12:48:47Z","updated_at":"2026-05-11T19:49:11Z","terms_conditions_url":null,"app_organization":{"id":5875,"name":"HelpCenter Solutions Ltd.","email":"apps@helpcenter.io","website":"https://helpcenter.io","country_code":"BG","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-07-12T19:45:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helpcenter.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-11T19:49:07Z","owner_id":269519,"author_name":"HelpCenter.io","author_email":"apps@helpcenter.io","author_url":"https://helpcenter.io","short_description":"Bring together your HelpCenter.io knowledge base and your help ticketing","long_description":"\u003cp\u003eHelpCenter.io allows you to create a great-looking and fully customizable external or internal knowledge base.\u003c/p\u003e\n\n\u003cp\u003eWith this app, you can access all the information from your HelpCenter.io knowledge base while solving customer support tickets in Zendesk. Easily insert links and content right into the ticket reply editor. Get smart suggestions for relevant articles from your HelpCenter.io knowledge base.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eWhat data is accessed:\u003c/em\u003e This app accesses Zendesk ticket data (ticket subject, description, and comments) as well as agent and end-user identity information (name and email) solely to display relevant knowledge base articles in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eWhere data is stored and transmitted:\u003c/em\u003e All data is transmitted securely over HTTPS to HelpCenter.io servers hosted on Amazon Web Services (AWS). Data is encrypted both in transit (TLS) and at rest (AES-256). The app authenticates with HelpCenter.io using a secure, per-installation integration token generated in the HelpCenter.io dashboard. This token is stored as a secure parameter by Zendesk and is never exposed to the client side — all API requests are proxied through Zendesk\u0026#39;s server-side request infrastructure.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eThird-party sharing:\u003c/em\u003e Customer data is never sold, shared with third parties, or used to train machine learning models.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eData retention and deletion:\u003c/em\u003e HelpCenter.io does not permanently store Zendesk ticket data. Ticket content is processed in real time to surface relevant articles and is not retained after the session ends. You may request deletion of any account-level data by contacting support@helpcenter.io.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy policy:\u003c/em\u003e \u003ca href=\"https://helpcenter.io/legal/privacy\"\u003ehttps://helpcenter.io/legal/privacy\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFor more information on Zendesk\u0026#39;s enhanced security guidelines for third-party apps, see: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/9590471542170\"\u003ehttps://support.zendesk.com/hc/en-us/articles/9590471542170\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your help center dashboard on \u003ca href=\"https://helpcenter.io/app/signin\"\u003ehttps://helpcenter.io/app/signin\u003c/a\u003e and select the help center you want to connect to your Zendesk workspace.\u003c/li\u003e\n\u003cli\u003eIn your help center dashboard, go to \u003cstrong\u003eSettings\u003c/strong\u003e -\u0026gt; \u003cstrong\u003eIntegrations\u003c/strong\u003e:\u003cimg src=\"https://helpcenter-io.s3.amazonaws.com/uploads/self/elCPHymRcnaYF03ZGzdrESgo6UUNmhpTXi8gc0QZ.pngpng\" alt=\"Help Center Settings Menu\"\u003e\nand toggle the Zendesk integration on.\u003c/li\u003e\n\u003cli\u003eOnce the integration has been enabled you will see the subdomain of your current help center together with a Zendesk token.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eYou will need both of these in the next step, so please note them down or keep this page open so you can easily copy and paste on the next step.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpcenter-io.s3.amazonaws.com/uploads/self/PVD3bPFBoiOOFLvEOZ8Jg3uffFcjuQuzINvTS08Q.pngpng\" alt=\"Zendesk Integration Enable\"\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the HelpCenter.io app in Zendesk. When prompted for a token and subdomain, copy and paste these from the HelpCenter.io dashboard - you should have noted these in the previous step.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://helpcenter-io.s3.amazonaws.com/uploads/self/llxcNBpT2oRH08xvxpNCIdriNi6hVyWa8dTkXfzF.pngpng\" alt=\"HelpCenter.io app for Zendesk installation\"\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to confirm.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eYou will now see the HelpCenter.io app in the sidebar of your Zendesk ticket view. You can use it to search for articles in your help center and insert them into your ticket replies.\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"HelpCenter.io allows you to create a great-looking and fully customizable external or internal knowledge base.\n\nWith this app, you can access all the information from your HelpCenter.io knowledge base while solving customer support tickets in Zendesk. Easily insert links and content right into the ticket reply editor. Get smart suggestions for relevant articles from your HelpCenter.io knowledge base.\n\n---\n\n**Data \u0026 Privacy**\n\n*What data is accessed:* This app accesses Zendesk ticket data (ticket subject, description, and comments) as well as agent and end-user identity information (name and email) solely to display relevant knowledge base articles in the ticket sidebar.\n\n*Where data is stored and transmitted:* All data is transmitted securely over HTTPS to HelpCenter.io servers hosted on Amazon Web Services (AWS). Data is encrypted both in transit (TLS) and at rest (AES-256). The app authenticates with HelpCenter.io using a secure, per-installation integration token generated in the HelpCenter.io dashboard. This token is stored as a secure parameter by Zendesk and is never exposed to the client side — all API requests are proxied through Zendesk's server-side request infrastructure.\n\n*Third-party sharing:* Customer data is never sold, shared with third parties, or used to train machine learning models.\n\n*Data retention and deletion:* HelpCenter.io does not permanently store Zendesk ticket data. Ticket content is processed in real time to surface relevant articles and is not retained after the session ends. You may request deletion of any account-level data by contacting support@helpcenter.io.\n\n*Privacy policy:* [https://helpcenter.io/legal/privacy](https://helpcenter.io/legal/privacy)\n\nFor more information on Zendesk's enhanced security guidelines for third-party apps, see: [https://support.zendesk.com/hc/en-us/articles/9590471542170](https://support.zendesk.com/hc/en-us/articles/9590471542170)","raw_installation_instructions":"1. Log in to your help center dashboard on [https://helpcenter.io/app/signin](https://helpcenter.io/app/signin) and select the help center you want to connect to your Zendesk workspace.\n2. In your help center dashboard, go to **Settings** -\u003e **Integrations**:![Help Center Settings Menu](https://helpcenter-io.s3.amazonaws.com/uploads/self/elCPHymRcnaYF03ZGzdrESgo6UUNmhpTXi8gc0QZ.pngpng)\n and toggle the Zendesk integration on.\n3. Once the integration has been enabled you will see the subdomain of your current help center together with a Zendesk token.\n\n*You will need both of these in the next step, so please note them down or keep this page open so you can easily copy and paste on the next step.*\n\n![Zendesk Integration Enable](https://helpcenter-io.s3.amazonaws.com/uploads/self/PVD3bPFBoiOOFLvEOZ8Jg3uffFcjuQuzINvTS08Q.pngpng)\n\n4. Install the HelpCenter.io app in Zendesk. When prompted for a token and subdomain, copy and paste these from the HelpCenter.io dashboard - you should have noted these in the previous step.\n\n![HelpCenter.io app for Zendesk installation](https://helpcenter-io.s3.amazonaws.com/uploads/self/llxcNBpT2oRH08xvxpNCIdriNi6hVyWa8dTkXfzF.pngpng)\n\n5. Click **Install** to confirm.\n\n*You will now see the HelpCenter.io app in the sidebar of your Zendesk ticket view. You can use it to search for articles in your help center and insert them into your ticket replies.*","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://943718.apps.zdusercontent.com/943718/assets/1777994738-e7866ed449fdd25d6c55bb342c37c239/logo-small.png","large_icon":"https://943718.apps.zdusercontent.com/943718/assets/1777994738-e7866ed449fdd25d6c55bb342c37c239/logo.png","screenshots":["https://943718.apps.zdusercontent.com/943718/assets/1777994738-e7866ed449fdd25d6c55bb342c37c239/screenshot-0.png","https://943718.apps.zdusercontent.com/943718/assets/1777994738-e7866ed449fdd25d6c55bb342c37c239/screenshot-1.png","https://943718.apps.zdusercontent.com/943718/assets/1777994738-e7866ed449fdd25d6c55bb342c37c239/screenshot-2.png"],"installation_count":2},{"id":944081,"name":"Shopify Event Sync by Knots","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2526014,"app_id":944081,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-16T12:24:53Z","updated_at":"2023-06-16T12:24:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2526012,"app_id":944081,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2023-06-16T12:24:53Z","updated_at":"2023-06-16T12:24:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2526013,"app_id":944081,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2023-06-16T12:24:53Z","updated_at":"2023-06-16T12:24:53Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2741082,"app_id":944081,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-11-09T18:54:08Z","updated_at":"2023-11-09T18:54:08Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2741083,"app_id":944081,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-11-09T18:54:08Z","updated_at":"2023-11-09T18:54:08Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":3626,"entity_id":944081,"app_id":944081,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-16T12:24:55.000Z","updated_at":"2023-06-16T12:24:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-16T12:24:52Z","updated_at":"2025-12-05T16:55:57Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2023-07-11T22:49:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:55:55Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically sync data from Shopify and interact with it directly in the ticket","long_description":"\u003ch2\u003eEnrich Tickets with Real-Time Shopify Data in Zendesk Automatically\u003c/h2\u003e\n\n\u003cp\u003eThe Knots Shopify Event Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from Shopify and auto-fills the most important ticket fields.\u003c/p\u003e\n\n\u003ch3\u003eSeamless Integrate Shopify and Zendesk - No More Switching Between Platforms\u003c/h3\u003e\n\n\u003cp\u003eThis process happens without the need to open the ticket.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically retrieve data from Shopify\u003c/strong\u003e: Access customer details, order statuses, and product information from Shopify without ever leaving Zendesk. Auto-fill ticket fields with the most relevant information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSend data from Zendesk to Shopify\u003c/strong\u003e: Update customer and order status in Shopify directly from your Zendesk ticket and keep your Shopify with the most updated information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Sync and Enrichment\u003c/strong\u003e: Auto-generate or update tickets in Zendesk based on specific actions and events. A change in order status? A new customer sign-up?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet Tag and auto route tickets\u003c/strong\u003e: Set conditions based on criteria to prioritize the ticket. E.g.: if revenues are higher than 1000 or if customer requests to cancel an order that has been dispatched, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2023/10/Gif-OCR.gif\" alt=\"Knots Workflow\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat information can be integrated between Zendesk \u0026amp; Shopify?\u003c/h3\u003e\n\n\u003cp\u003eAs soon as a ticket is created, it gets populated with vital information from Shopify. From order history to customer preferences, agents have everything they need.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eYou are in control\u003c/strong\u003e: Select which kind of information you want to sync via API: order information, customer historical data, product information or any other data available in your Shopify account.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate or update tickets\u003c/strong\u003e: Combine the power of Shopify Event Sync with smart automation to create an advanced workflow. Create or update a Zendesk Ticket when a new abandoned cart is create in Shopify, when a payment is declined, etc\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate Response\u003c/strong\u003e: Fetch delivery information from Shopify and auto reply customer inquiries about order status, product availability, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMain Benefits of Using the Shopify Event Sync App for Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: it only takes 2 minutes to start with the Shopify Event Sync.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Labor costs and turnover\u003c/strong\u003e: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your data sync service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Enrich Tickets with Real-Time Shopify Data in Zendesk Automatically\n\nThe Knots Shopify Event Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from Shopify and auto-fills the most important ticket fields.\n\n### Seamless Integrate Shopify and Zendesk - No More Switching Between Platforms\n\nThis process happens without the need to open the ticket.\n\n* **Automatically retrieve data from Shopify**: Access customer details, order statuses, and product information from Shopify without ever leaving Zendesk. Auto-fill ticket fields with the most relevant information.\n* **Send data from Zendesk to Shopify**: Update customer and order status in Shopify directly from your Zendesk ticket and keep your Shopify with the most updated information.\n* **Real-Time Sync and Enrichment**: Auto-generate or update tickets in Zendesk based on specific actions and events. A change in order status? A new customer sign-up?\n* **Set Tag and auto route tickets**: Set conditions based on criteria to prioritize the ticket. E.g.: if revenues are higher than 1000 or if customer requests to cancel an order that has been dispatched, etc.\n\n  ![Knots Workflow](https://knots.io/wp-content/uploads/2023/10/Gif-OCR.gif)\n### What information can be integrated between Zendesk \u0026 Shopify?\n\nAs soon as a ticket is created, it gets populated with vital information from Shopify. From order history to customer preferences, agents have everything they need.\n\n* **You are in control**: Select which kind of information you want to sync via API: order information, customer historical data, product information or any other data available in your Shopify account.\n* **Create or update tickets**: Combine the power of Shopify Event Sync with smart automation to create an advanced workflow. Create or update a Zendesk Ticket when a new abandoned cart is create in Shopify, when a payment is declined, etc\n* **Automate Response**: Fetch delivery information from Shopify and auto reply customer inquiries about order status, product availability, etc.\n\n### Main Benefits of Using the Shopify Event Sync App for Zendesk\n\n1. **Quick Setup**: it only takes 2 minutes to start with the Shopify Event Sync.\n2. **Reduce Labor costs and turnover**: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\n3. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n4. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io) and we’ll schedule a time to help you. Free of charge.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your data sync service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://944081.apps.zdusercontent.com/944081/assets/1764154258-402f7487d244e1664430508983853f58/logo-small.png","large_icon":"https://944081.apps.zdusercontent.com/944081/assets/1764154258-402f7487d244e1664430508983853f58/logo.png","screenshots":["https://944081.apps.zdusercontent.com/944081/assets/1764154258-402f7487d244e1664430508983853f58/screenshot-0.png","https://944081.apps.zdusercontent.com/944081/assets/1764154258-402f7487d244e1664430508983853f58/screenshot-1.png","https://944081.apps.zdusercontent.com/944081/assets/1764154258-402f7487d244e1664430508983853f58/screenshot-2.png"],"installation_count":12},{"id":945015,"name":"Onoff Business","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-20T13:06:35Z","updated_at":"2026-01-06T19:56:42Z","terms_conditions_url":null,"app_organization":{"id":5747,"name":"Onoff Telecom","email":"support@onoffapp.com","website":"https://www.onoffbusiness.com/en/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-09-06T16:27:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.onoffbusiness.com/en/plans/"},"location_names":[],"last_update_time":"2026-01-06T19:56:39Z","owner_id":269519,"author_name":"Onoff Telecom","author_email":"support@onoffapp.com","author_url":"https://www.onoffbusiness.com","short_description":"Boost customer service and simplify your process via Onoff Business Integration.","long_description":"\u003ch3\u003eOnoff Business Integration for Zendesk Support\u003c/h3\u003e\n\n\u003cp\u003eOnoff Business provides professional mobile communication for companies of all sizes without the need for a second device, SIM card, or additional mobile contract. Integrate your Onoff Business account with Zendesk Support to streamline communication and support operations.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically create support tickets for calls, voicemails, and SMS messages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccess customer information from Zendesk Support directly on your Onoff Business contact page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport and export contacts between Zendesk Support and Onoff Business to keep customer data up to date.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpdate ticket fields, user profiles, and organization records directly through the integration.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate users (contacts) in Zendesk Support when needed for proper ticket association.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Access, Use, and Privacy Notice\u003c/h3\u003e\n\n\u003cp\u003eThe Onoff Business integration accesses and processes Zendesk Support ticket, user, and organization data strictly to provide the app\u0026#39;s functionality. The integration may access, use, store, and update this data only as required for operations.  \u003c/p\u003e\n\n\u003cp\u003eWe do not use Zendesk data for AI model training or share it with third parties beyond what is necessary to operate the service and as disclosed in our privacy notice. All API data is handled according to industry-standard privacy and security practices and retained only for the minimum time necessary.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHere is the quick installation process. You will need administrative rights for Zendesk Support.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Onoff Business admin account and find the Integrations tab in the top bar menu.\u003c/li\u003e\n\u003cli\u003eFind Zendesk Support on the dashboard and click it. Ensure you’re logged in to your Zendesk Support admin account before you start the installation.\u003c/li\u003e\n\u003cli\u003eGo to your Zendesk Support account and copy the \u0026#39;Subdomain\u0026#39; link. You can copy the link from the website URL. Put the link in the Subdomain field and click the \u0026#39;Integrate\u0026#39; button under the Zendesk Support logo.\u003c/li\u003e\n\u003cli\u003eGrant the permissions to Onoff to be able to sync with your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eYou will be redirected back to the Onoff Business admin account on the Zendesk Support integration page, where you can select the numbers you wish to integrate.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Onoff Business Integration for Zendesk Support  \n\nOnoff Business provides professional mobile communication for companies of all sizes without the need for a second device, SIM card, or additional mobile contract. Integrate your Onoff Business account with Zendesk Support to streamline communication and support operations.  \n\n* Automatically create support tickets for calls, voicemails, and SMS messages.  \n* Access customer information from Zendesk Support directly on your Onoff Business contact page.  \n* Import and export contacts between Zendesk Support and Onoff Business to keep customer data up to date.  \n* Update ticket fields, user profiles, and organization records directly through the integration.  \n* Create users (contacts) in Zendesk Support when needed for proper ticket association.  \n\n### Data Access, Use, and Privacy Notice  \n\nThe Onoff Business integration accesses and processes Zendesk Support ticket, user, and organization data strictly to provide the app's functionality. The integration may access, use, store, and update this data only as required for operations.  \n\nWe do not use Zendesk data for AI model training or share it with third parties beyond what is necessary to operate the service and as disclosed in our privacy notice. All API data is handled according to industry-standard privacy and security practices and retained only for the minimum time necessary.","raw_installation_instructions":"Here is the quick installation process. You will need administrative rights for Zendesk Support.\n\n* Go to your Onoff Business admin account and find the Integrations tab in the top bar menu.\n* Find Zendesk Support on the dashboard and click it. Ensure you’re logged in to your Zendesk Support admin account before you start the installation.\n* Go to your Zendesk Support account and copy the 'Subdomain' link. You can copy the link from the website URL. Put the link in the Subdomain field and click the 'Integrate' button under the Zendesk Support logo.\n* Grant the permissions to Onoff to be able to sync with your Zendesk Support account.\n* You will be redirected back to the Onoff Business admin account on the Zendesk Support integration page, where you can select the numbers you wish to integrate.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://945015.apps.zdusercontent.com/945015/assets/1766406150-dc3f6fd5ceb27ea96e686ff224f71058/logo-small.png","large_icon":"https://945015.apps.zdusercontent.com/945015/assets/1766406150-dc3f6fd5ceb27ea96e686ff224f71058/logo.png","screenshots":["https://945015.apps.zdusercontent.com/945015/assets/1766406150-dc3f6fd5ceb27ea96e686ff224f71058/screenshot-0.png","https://945015.apps.zdusercontent.com/945015/assets/1766406150-dc3f6fd5ceb27ea96e686ff224f71058/screenshot-1.png","https://945015.apps.zdusercontent.com/945015/assets/1766406150-dc3f6fd5ceb27ea96e686ff224f71058/screenshot-2.png"],"installation_count":0},{"id":945369,"name":"Easy Ticket AI","state":"published","version":"1.7.7","framework_version":"2.0","parameters":[{"id":2529113,"app_id":945369,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-21T18:15:16Z","updated_at":"2023-06-21T18:15:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3631,"entity_id":945369,"app_id":945369,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-06-21T18:15:18.000Z","updated_at":"2023-06-21T18:15:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":5,"count":{"5":11,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-VM9VGTFYWH","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-06-21T18:15:16Z","updated_at":"2026-01-26T19:36:06Z","terms_conditions_url":"https://easyticket.ai/terms-of-use","app_organization":{"id":5880,"name":"TechnoQuest Ltd","email":"support@technoquest.co.uk","website":"https://technoquest.co.uk","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,10,9,2,7],"date_published":"2023-07-19T20:40:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://easyticket.ai/pricing"},"location_names":["ticket_sidebar","ticket_editor","modal","nav_bar","background"],"last_update_time":"2026-01-26T19:36:02Z","owner_id":269519,"author_name":"TechnoQuest Ltd","author_email":"support@easyticket.ai","author_url":"https://easyticket.ai","short_description":"Solve tickets in record speed with AI reply drafts \u0026 agent assistance","long_description":"\u003cp\u003e\u003cimg src=\"https://easyticket.ai/images/zdapp/topBanner.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWorld\u0026#39;s best customer service teams use Easy Ticket AI to slash average handling time, promote a consistent brand tone and delight their customers at scale.\u003c/p\u003e\n\n\u003ch3\u003eInstant AI-generated reply drafts\u003c/h3\u003e\n\n\u003cp\u003eSpend less time typing and more time delighting your customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easyticket.ai/images/zdapp/draftdemo.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAI assistant that teaches itself\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet relevant knowledge at your fingertips.\u003c/strong\u003e Easy Ticket AI recommends relevant articles and macros, and answers your agents\u0026#39; questions like ChatGPT. Say goodbye to tab-switching and frantic searches.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUnderstand the customer instantly.\u003c/strong\u003e Get to the heart of the issue with an AI-powered summary and sentiment analysis. No more digging through lengthy threads.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easyticket.ai/images/zdapp/demoAll.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eEasy Ticket AI automatically trains on your help articles and documentation. It also picks up your on-brand tone, language and formatting from your macros and past tickets. And it easily handles \u003ca href=\"https://easyticket.ai/support/which-languages-do-you-support\"\u003e40+ supported languages\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSeamless Zendesk integration\u003c/h3\u003e\n\n\u003cp\u003eFind Easy Ticket AI in Zendesk\u0026#39;s \u003ca href=\"https://easyticket.ai/support/i-have-too-many-apps-in-the-sidebar-and-i-don-t-want-to-scroll-is-there-a-way-to-access-easy-ticket-ai-more-quickly\"\u003esidebar (apps section)\u003c/a\u003e and reply editor area.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easyticket.ai/images/zdapp/allFeatures.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTrusted by world\u0026#39;s best support teams\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easyticket.ai/images/zdapp/logos.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eFAQs\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I try it for free?\u003c/strong\u003e\u003cbr\u003e\nYes! we offer a free 14 day trial with no commitment required. Simply click \u003cstrong\u003eInstall\u003c/strong\u003e at the top of this page and you\u0026#39;ll be up and running in a few minutes. After your trial, \u003ca href=\"https://easyticket.ai/#pricing\"\u003epricing\u003c/a\u003e starts as low as $8/agent.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWill Easy Ticket AI fit with my custom needs and workflows?\u003c/strong\u003e \u003cbr\u003e\nIf you need extra functionality or integrations on top of our standard package, we can augment Easy Ticket AI to fit your requirements. \u003ca href=\"https://easyticket.ai/sales\"\u003eContact us\u003c/a\u003e to discuss your specific needs!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs my data secure?\u003c/strong\u003e\u003cbr\u003e\nData security is our top priority. See details \u003ca href=\"https://easyticket.ai/security/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhich languages are supported?\u003c/strong\u003e\u003cbr\u003e\nEasy Ticket AI works with 40+ languages, see details \u003ca href=\"https://easyticket.ai/support/which-languages-do-you-support\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk Support, scroll until you find Easy Ticket AI in the \u003cstrong\u003eApps\u003c/strong\u003e sidebar and click \u003cstrong\u003eGrant access now\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePro tip: if your Zendesk Apps tab is getting too crowded, pin Easy Ticket AI to your sidebar! \u003ca href=\"https://easyticket.ai/support/i-have-too-many-apps-in-the-sidebar-and-i-don-t-want-to-scroll-is-there-a-way-to-access-easy-ticket-ai-more-quickly\"\u003eHere is how\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions, please refer to \u003ca href=\"https://easyticket.ai/support/what-is-the-setup-process-in-zendesk-how-do-i-get-started\"\u003eour guide\u003c/a\u003e from our help center or contact support@easyticket.ai.\u003c/p\u003e\n","raw_long_description":"![](https://easyticket.ai/images/zdapp/topBanner.png)\n\nWorld's best customer service teams use Easy Ticket AI to slash average handling time, promote a consistent brand tone and delight their customers at scale.\n\n### Instant AI-generated reply drafts\n\nSpend less time typing and more time delighting your customers.\n\n![](https://easyticket.ai/images/zdapp/draftdemo.gif)\n\n### AI assistant that teaches itself\n\n**Get relevant knowledge at your fingertips.** Easy Ticket AI recommends relevant articles and macros, and answers your agents' questions like ChatGPT. Say goodbye to tab-switching and frantic searches.\n\n**Understand the customer instantly.** Get to the heart of the issue with an AI-powered summary and sentiment analysis. No more digging through lengthy threads.\n\n![](https://easyticket.ai/images/zdapp/demoAll.png)\n\nEasy Ticket AI automatically trains on your help articles and documentation. It also picks up your on-brand tone, language and formatting from your macros and past tickets. And it easily handles [40+ supported languages](https://easyticket.ai/support/which-languages-do-you-support).\n\n### Seamless Zendesk integration\n\nFind Easy Ticket AI in Zendesk's [sidebar (apps section)](https://easyticket.ai/support/i-have-too-many-apps-in-the-sidebar-and-i-don-t-want-to-scroll-is-there-a-way-to-access-easy-ticket-ai-more-quickly) and reply editor area.\n\n![](https://easyticket.ai/images/zdapp/allFeatures.png)\n\n### Trusted by world's best support teams\n\n![](https://easyticket.ai/images/zdapp/logos.png)\n\n### FAQs\n\n**Can I try it for free?**\nYes! we offer a free 14 day trial with no commitment required. Simply click **Install** at the top of this page and you'll be up and running in a few minutes. After your trial, [pricing](https://easyticket.ai/#pricing) starts as low as $8/agent.\n\n**Will Easy Ticket AI fit with my custom needs and workflows?** \nIf you need extra functionality or integrations on top of our standard package, we can augment Easy Ticket AI to fit your requirements. [Contact us](https://easyticket.ai/sales) to discuss your specific needs!\n\n**Is my data secure?**\nData security is our top priority. See details [here](https://easyticket.ai/security/).\n\n**Which languages are supported?**\nEasy Ticket AI works with 40+ languages, see details [here](https://easyticket.ai/support/which-languages-do-you-support).","raw_installation_instructions":"1. Click **Install** and follow the prompts.\n\n2. Open any ticket in Zendesk Support, scroll until you find Easy Ticket AI in the **Apps** sidebar and click **Grant access now**.\n\n3. Pro tip: if your Zendesk Apps tab is getting too crowded, pin Easy Ticket AI to your sidebar! [Here is how](https://easyticket.ai/support/i-have-too-many-apps-in-the-sidebar-and-i-don-t-want-to-scroll-is-there-a-way-to-access-easy-ticket-ai-more-quickly).\n\nIf you have any questions, please refer to [our guide](https://easyticket.ai/support/what-is-the-setup-process-in-zendesk-how-do-i-get-started) from our help center or contact support@easyticket.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://945369.apps.zdusercontent.com/945369/assets/1768441802-26e905acb7e15b9c67d1f86c52e3a8e8/logo-small.png","large_icon":"https://945369.apps.zdusercontent.com/945369/assets/1768441802-26e905acb7e15b9c67d1f86c52e3a8e8/logo.png","screenshots":["https://945369.apps.zdusercontent.com/945369/assets/1768441802-26e905acb7e15b9c67d1f86c52e3a8e8/screenshot-0.png","https://945369.apps.zdusercontent.com/945369/assets/1768441802-26e905acb7e15b9c67d1f86c52e3a8e8/screenshot-1.png","https://945369.apps.zdusercontent.com/945369/assets/1768441802-26e905acb7e15b9c67d1f86c52e3a8e8/screenshot-2.png"],"installation_count":48},{"id":946441,"name":"Attachments Manager by LEAFWORKS","state":"published","version":"1.4.8","framework_version":"2.0","parameters":[{"id":2532485,"app_id":946441,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-06-26T12:11:38Z","updated_at":"2023-06-26T12:11:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3165613,"app_id":946441,"name":"categories_json","kind":"multiline","required":false,"position":1,"created_at":"2025-02-07T18:57:31Z","updated_at":"2025-02-07T18:57:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3632179,"app_id":946441,"name":"zendesk_redirect_oauth","kind":"hidden","required":false,"position":2,"created_at":"2026-05-08T14:15:10Z","updated_at":"2026-05-08T14:15:10Z","default_value":"https://api.knots.io/codeapp/r/lpwnetp/75vv7j21","secure":false,"scopes":null,"options":null},{"id":3632180,"app_id":946441,"name":"knots_fetch_auth_token","kind":"hidden","required":false,"position":3,"created_at":"2026-05-08T14:15:10Z","updated_at":"2026-05-08T14:15:10Z","default_value":"api.knots.io/codeapp/r/lpwnetp/40p90k18","secure":true,"scopes":null,"options":null},{"id":3632181,"app_id":946441,"name":"knots_attachment_url","kind":"hidden","required":false,"position":4,"created_at":"2026-05-08T14:15:10Z","updated_at":"2026-05-08T14:15:10Z","default_value":"https://api.knots.io/codeapp/r/lpwnetp/ppuskwg0","secure":false,"scopes":null,"options":null}],"plans":[{"id":3638,"entity_id":946441,"app_id":946441,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NNEEoCcWxR53Gtmq4BGvue4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1135,"cost_type":"CostStripe","active":true,"created_at":"2023-06-26T12:11:40.000Z","updated_at":"2023-06-26T12:11:40.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-06-26T12:11:37Z","updated_at":"2026-09-15T21:47:23Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,9,4],"date_published":"2023-07-31T18:27:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","modal","new_ticket_sidebar"],"last_update_time":"2026-09-15T21:47:17Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"App for managing ticket attachments.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eHandle Zendesk attachments effortlessly with the Attachments Manager by Leafworks\u003c/h2\u003e\n\n\u003cp\u003eKeeping track of all attached files in a ticket can be tedious. Downloading files just to view their content is time-consuming, requires extra effort, and might cause data security issues. \u003c/p\u003e\n\n\u003ch2\u003e🚀 Why the Attachments Manager is a game changer\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSave time \u0026amp; effort\u003c/strong\u003e – Download all attachments and avoid manual searching \u003cbr\u003e\n\u003cstrong\u003eBetter organization\u003c/strong\u003e – Categorize and archive attachments for a clear overview \u003cbr\u003e\n\u003cstrong\u003eInstant access\u003c/strong\u003e – Preview files in a Gallery view directly in Zendesk without downloading \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2025/02/Attachment-Manager_test-gif.gif\" alt=\"Mein GIF\"\u003e \u003c/p\u003e\n\n\u003cp\u003e💡 \u003cem\u003eReady to make Zendesk attachments handling effortless?\u003c/em\u003e \u003cstrong\u003eTry it now!\u003c/strong\u003e \u003c/p\u003e\n\n\u003ch2\u003eWhy is the handling of ticket attachments easier with the app?\u003c/h2\u003e\n\n\u003cp\u003eOur Attachments Manager app automatically scans and lists all documents attached to a ticket and its Side Conversations in the sidebar. You can easily filter attachments by type and choose to download them individually or in bulk. Plus, the app lets you preview documents instantly—no downloads required. But if you want to download, you can download all attachments at once. \u003c/p\u003e\n\n\u003ch2\u003eImproved Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eArchive\u003c/strong\u003e unnecessary attachments \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRename\u003c/strong\u003e attachments and \u003cstrong\u003eupdate\u003c/strong\u003e them within the ticket \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eView\u003c/strong\u003e attachments in a \u003cstrong\u003eGallery view with a Slider\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCategorize\u003c/strong\u003e attachments \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShow\u003c/strong\u003e attachments \u003cstrong\u003efrom Zendesk Side Conversations\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCore features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch\u003c/strong\u003e for attachments \u003cstrong\u003ein the sidebar\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResults can be filtered\u003c/strong\u003e by type \u003cstrong\u003eor sorted\u003c/strong\u003e by name or date \u003c/li\u003e\n\u003cli\u003eAttachments can be \u003cstrong\u003epreviewed in Zendesk without downloading\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownload single attachments\u003c/strong\u003e or \u003cstrong\u003eall at once\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAll regular formats are supported\u003c/strong\u003e: xlsx, pdf, docx, etc. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e \u003cbr\u003e\n\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app. \u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience. \u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you. \u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e | Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/ \n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks \n[book]: https://leafworks.de/en/sales-meeting-2/ \n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png \n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png \n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png \n\n[![website][banner]][website] \n\n## Handle Zendesk attachments effortlessly with the Attachments Manager by Leafworks \n\nKeeping track of all attached files in a ticket can be tedious. Downloading files just to view their content is time-consuming, requires extra effort, and might cause data security issues. \n\n## 🚀 Why the Attachments Manager is a game changer \n\n**Save time \u0026 effort** – Download all attachments and avoid manual searching \n**Better organization** – Categorize and archive attachments for a clear overview \n**Instant access** – Preview files in a Gallery view directly in Zendesk without downloading \n\n![Mein GIF](https://leafworks.de/wp-content/uploads/2025/02/Attachment-Manager_test-gif.gif) \n\n💡 _Ready to make Zendesk attachments handling effortless?_ **Try it now!** \n\n## Why is the handling of ticket attachments easier with the app? \n\nOur Attachments Manager app automatically scans and lists all documents attached to a ticket and its Side Conversations in the sidebar. You can easily filter attachments by type and choose to download them individually or in bulk. Plus, the app lets you preview documents instantly—no downloads required. But if you want to download, you can download all attachments at once. \n\n## Improved Features \n\n- **Archive** unnecessary attachments \n- **Rename** attachments and **update** them within the ticket \n- **View** attachments in a **Gallery view with a Slider** \n- **Categorize** attachments \n- **Show** attachments **from Zendesk Side Conversations** \n\n## Core features \n\n- **Search** for attachments **in the sidebar** \n- **Results can be filtered** by type **or sorted** by name or date \n- Attachments can be **previewed in Zendesk without downloading** \n- **Download single attachments** or **all at once** \n- **All regular formats are supported**: xlsx, pdf, docx, etc. \n\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. \n\n[![partners-web][partners]][partners-web] \n[![website][banner]][website] \n\n## App inquiries \n\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app. \n\n## About Leafworks \n\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience. \n\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you. \n\n## More from Leafworks \n\n[![partners-web][apps]][partners-web] \n\n## Contact \n\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) | Web: [www.leafworks.de][website] \n\n[![website][banner]][website]\n\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at 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back-and-forth.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePer-Conversation Search\u003c/strong\u003e: Quickly find what was said earlier without scrolling through history.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDark Mode\u003c/strong\u003e: Match Zendesk\u0026#39;s appearance — light during the day, easy on the eyes at night.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Agent Chat?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMonthly updates\u003c/strong\u003e — We are dedicated to improving your experience. That\u0026#39;s why we roll out monthly updates, enhancing features and addressing any issues reported by our valued users.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData handling \u0026amp; disclosure\u003c/strong\u003e — To operate the service, Agent Chat stores a limited set of data on its own secure backend: agent profile information (name, email address, Zendesk user ID, role, and profile photo) and the content agents create in the app (messages, file attachments, emoji reactions, and ticket references). This data is segregated by your Zendesk subdomain and protected with row-level security. File attachments are automatically deleted after 7 days. Agent Chat does not access, read, or store your end users\u0026#39; (customers\u0026#39;) ticket data or personal information, and we never sell your data or share it with other third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo setup hassles\u003c/strong\u003e — Agent Chat is a ready-to-use solution with a quick 2-min installation \u0026amp; full Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003eWe welcome your feedback and suggestions to make improvements and fix any bugs. Contact our dedicated Agent Chat team and be part of shaping the future of seamless collaboration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent Chat — Changelog (May 2026, v2.0.0)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMajor rewrite focused on security, performance, and a refreshed Zendesk Garden-aligned interface. Highlights: modern OAuth for all platform API requests (meeting 2025 Marketplace requirements); stronger per-subdomain tenancy enforced at the database level; emoji reactions; typing indicators; per-conversation search; dark mode; inline image previews; optimistic sending; and keyboard shortcuts.\u003c/p\u003e\n\n\u003cp\u003eIMPORTANT: Existing conversations from v1.x are NOT carried over to v2.0.0. Take a screenshot of any history you want to keep before updating.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe download process will take less than 2 minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on the Agent Chat page on Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSign into your Zendesk account to finalize your app installation.\u003c/li\u003e\n\u003cli\u003eOnce the app is installed, you can access Agent Chat on the left menu bar in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eEnjoy your onboarding and start communicating!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Agent Chat is an internal communication app that promotes seamless collaboration while empowering your team to deliver exceptional support to your customers.\n\n![Image](https://framerusercontent.com/images/FLPSvkDVgqXJVvCBTTyudbrDemo.png?scale-down-to=4096)\n\nHere are some of the features you can enjoy with our app:\n\n- **Quick install**: No separate accounts to create or manage — your identity is tied to your Zendesk agent profile automatically.\n- **Group Creation**: Assemble agent groups and invite others to group chats, encouraging effective **communication and teamwork**.\n- **File Attachment**: Supplement your messages with file attachments for a more comprehensive exchange of information.\n- **GIFs**: Break the monotony and **bring in some fun** — agents can send gifs to each other, making internal communications engaging.\n- **Ticket Referencing**: Reference tickets in your messages for more contextual and **informed discussions**.\n- **Message Notifications**: Stay updated with new message alerts within Zendesk — **never miss out on important information**.\n- **Reactions**: React to messages with emoji to keep conversations expressive and quick to scan.\n- **Typing Indicators**: See when teammates are typing for more natural back-and-forth.\n- **Per-Conversation Search**: Quickly find what was said earlier without scrolling through history.\n- **Dark Mode**: Match Zendesk's appearance — light during the day, easy on the eyes at night.\n\n**Why Agent Chat?**\n\n**Monthly updates** — We are dedicated to improving your experience. That's why we roll out monthly updates, enhancing features and addressing any issues reported by our valued users.\n\n**Data handling \u0026 disclosure** — To operate the service, Agent Chat stores a limited set of data on its own secure backend: agent profile information (name, email address, Zendesk user ID, role, and profile photo) and the content agents create in the app (messages, file attachments, emoji reactions, and ticket references). This data is segregated by your Zendesk subdomain and protected with row-level security. File attachments are automatically deleted after 7 days. Agent Chat does not access, read, or store your end users' (customers') ticket data or personal information, and we never sell your data or share it with other third parties.\n\n**No setup hassles** — Agent Chat is a ready-to-use solution with a quick 2-min installation \u0026 full Zendesk integration.\n\nWe welcome your feedback and suggestions to make improvements and fix any bugs. Contact our dedicated Agent Chat team and be part of shaping the future of seamless collaboration.\n\n**Agent Chat — Changelog (May 2026, v2.0.0)**\n\nMajor rewrite focused on security, performance, and a refreshed Zendesk Garden-aligned interface. Highlights: modern OAuth for all platform API requests (meeting 2025 Marketplace requirements); stronger per-subdomain tenancy enforced at the database level; emoji reactions; typing indicators; per-conversation search; dark mode; inline image previews; optimistic sending; and keyboard shortcuts.\n\nIMPORTANT: Existing conversations from v1.x are NOT carried over to v2.0.0. Take a screenshot of any history you want to keep before updating.","raw_installation_instructions":"The download process will take less than 2 minutes:\n\n1. Click **Install** on the Agent Chat page on Zendesk Marketplace.\n2. Sign into your Zendesk account to finalize your app installation.\n3. 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Simply select the data you want to delete and easily initiate the bulk process!\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to hours of monotonous manual deletion of contacts or tickets one by one, and save your time for more critical tasks.\u003c/p\u003e\n\n\u003cp\u003eUse Purge My Zendesk to permanently delete:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsers\u003c/li\u003e\n\u003cli\u003eTickets\u003c/li\u003e\n\u003cli\u003eOrganizations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTry Purge My Zendesk and follow the stages to completely remove data from Zendesk or choose one or two needed options\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/07/First-page-start.png\" alt=\"Start process\"\u003e\u003c/p\u003e\n\n\u003cp\u003eUse Purge My Zendesk to deal with the following cases:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasily erase all data from Zendesk after migrating to a new platform.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;ve switched to a different platform and need to completely delete customer data from Zendesk, you can do it manually or save time using Purge My Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnsure compliance with privacy and safety standards by removing customer data from Zendesk.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you need to entirely delete customer data to meet privacy and safety regulations, Purge My Zendesk can help you address security concerns.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHandle support closure when shutting down your business or a specific project.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re closing your company or a specific project and no longer require Zendesk, Purge My Zendesk can assist you in closing your support instances.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamline data related to your previous business activity when making a significant business change.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour target audience may change when you shift to a new business area. Purge My Zendesk can help you clean up unnecessary data associated with your previous activities.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart fresh with Zendesk after changing your support strategy.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re facing problems with Zendesk implementation, disorganized tickets, or changes in your support strategy, it may be necessary to restart your support and clear all client data. Our app can be helpful in such cases.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2023/06/End-Purge-Process.png\" alt=\"End process\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTry Purge My Zendesk without any doubt, as you pay only once to completely clean up your Zendesk. Easy to use and install! One-time payment! No hidden fees!\u003c/p\u003e\n\n\u003cp\u003eProduced by experienced GrowthDot app developers only for Zendesk. Try our other apps and \u003ca href=\"https://calendly.com/growthdot/30min\"\u003ebook a call\u003c/a\u003e  with our support rep if you have any questions.\u003c/p\u003e\n\n\u003ch3\u003eHow we handle your data\u003c/h3\u003e\n\n\u003cp\u003ePurge My Zendesk accesses data only to perform requested deletion and cleanup actions, in full compliance with Zendesk guidelines. The app does not store, retain, or reuse your data in any form. All actions are executed within your Zendesk account, and no information is shared with third parties.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 1:\u003c/strong\u003e  Install the Purge My Zendesk from the marketplace.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 2:\u003c/strong\u003e  Choose the exact account where you want to use an app (if you have multiple accounts).\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 3:\u003c/strong\u003e  Enable the plugin in  \u003cstrong\u003eAdmin -\u0026gt; Admin Center -\u0026gt; Apps and integrations\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 4:\u003c/strong\u003e  Log in. You need to sign in to your account to activate the app.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 5:\u003c/strong\u003e  Start your work with Purge My Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Purge My Zendesk app\n\n## Streamline your Zendesk data cleanup with just one click!\n\nBy installing the Purge My Zendesk app, you can quickly eliminate unnecessary tickets, users, and organizations in a comprehensive manner. Simply select the data you want to delete and easily initiate the bulk process!\n\nSay goodbye to hours of monotonous manual deletion of contacts or tickets one by one, and save your time for more critical tasks.\n\nUse Purge My Zendesk to permanently delete:\n\n- Users\n- Tickets\n- Organizations\n\nTry Purge My Zendesk and follow the stages to completely remove data from Zendesk or choose one or two needed options\n\n![Start process](https://growthdot.com/wp-content/uploads/sites/14/2023/07/First-page-start.png)\n\nUse Purge My Zendesk to deal with the following cases:\n\n**Easily erase all data from Zendesk after migrating to a new platform.**\n\nIf you've switched to a different platform and need to completely delete customer data from Zendesk, you can do it manually or save time using Purge My Zendesk.\n\n**Ensure compliance with privacy and safety standards by removing customer data from Zendesk.**\n\nIf you need to entirely delete customer data to meet privacy and safety regulations, Purge My Zendesk can help you address security concerns.\n\n**Handle support closure when shutting down your business or a specific project.**\n\nIf you're closing your company or a specific project and no longer require Zendesk, Purge My Zendesk can assist you in closing your support instances.\n\n**Streamline data related to your previous business activity when making a significant business change.**\n\nYour target audience may change when you shift to a new business area. Purge My Zendesk can help you clean up unnecessary data associated with your previous activities.\n\n**Start fresh with Zendesk after changing your support strategy.**\n\nIf you're facing problems with Zendesk implementation, disorganized tickets, or changes in your support strategy, it may be necessary to restart your support and clear all client data. Our app can be helpful in such cases.\n\n![End process](https://growthdot.com/wp-content/uploads/sites/14/2023/06/End-Purge-Process.png)\n\nTry Purge My Zendesk without any doubt, as you pay only once to completely clean up your Zendesk. Easy to use and install! One-time payment! No hidden fees!\n\nProduced by experienced GrowthDot app developers only for Zendesk. Try our other apps and [book a call](https://calendly.com/growthdot/30min)  with our support rep if you have any questions.\n\n### How we handle your data\n\nPurge My Zendesk accesses data only to perform requested deletion and cleanup actions, in full compliance with Zendesk guidelines. The app does not store, retain, or reuse your data in any form. All actions are executed within your Zendesk account, and no information is shared with third parties.\n","raw_installation_instructions":"-   **Step 1:**  Install the Purge My Zendesk from the marketplace.\n-   **Step 2:**  Choose the exact account where you want to use an app (if you have multiple accounts).\n-   **Step 3:**  Enable the plugin in  **Admin -\u003e Admin Center -\u003e Apps and integrations**\n-   **Step 4:**  Log in. You need to sign in to your account to activate the app.\n-   **Step 5:**  Start your work with Purge My Zendesk\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://947176.apps.zdusercontent.com/947176/assets/1771257643-1a7cab67befebb0858e99181b457edc6/logo-small.png","large_icon":"https://947176.apps.zdusercontent.com/947176/assets/1771257643-1a7cab67befebb0858e99181b457edc6/logo.png","screenshots":["https://947176.apps.zdusercontent.com/947176/assets/1771257643-1a7cab67befebb0858e99181b457edc6/screenshot-0.png","https://947176.apps.zdusercontent.com/947176/assets/1771257643-1a7cab67befebb0858e99181b457edc6/screenshot-1.png","https://947176.apps.zdusercontent.com/947176/assets/1771257643-1a7cab67befebb0858e99181b457edc6/screenshot-2.png"],"installation_count":41},{"id":949184,"name":"Swarmica","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2556033,"app_id":949184,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-06T05:57:41Z","updated_at":"2023-07-06T05:57:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3712,"entity_id":949184,"app_id":949184,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-06T05:57:43.000Z","updated_at":"2023-07-06T05:57:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-06T05:57:40Z","updated_at":"2025-04-04T00:10:23Z","terms_conditions_url":null,"app_organization":{"id":5578,"name":"Swarmica EOOD","email":"support@swarmica.com","website":"https://swarmica.com","country_code":"BG","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2023-08-30T21:14:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://swarmica.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2023-08-30T21:11:07Z","owner_id":269519,"author_name":"Swarmica","author_email":"contact@swarmica.com","author_url":"https://swarmica.com","short_description":"A KCS Enablement Platform designed to help you implementing KCS workflow","long_description":"\u003cp\u003eSwarmica revolutionizes your support organization, empowering you to launch and effortlessly navigate the dynamic world of KCS workflows right within your trusted Zendesk Support suite. Brace yourself for an exciting journey as we equip your Knowledge Workers and Managers with an extraordinary toolkit that will leave you awestruck:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrepare for an immersive experience with our captivating, step-by-step gamified manual that flawlessly guides you through the implementation of KCS processes. Get ready to level up your support game like never before!\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnleash the power of knowledge across your entire organization with our state-of-the-art dashboard. Witness the magic as global KCS metric values and improvement trends come to life, empowering you to make data-driven decisions and drive exceptional customer satisfaction.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAmplify your team\u0026#39;s performance with personalized scorecards, providing a thrilling daily routine that keeps everyone motivated and engaged. Watch as your agents strive for excellence, achieving new heights with every interaction.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDive into the depths of article quality and link accuracy with our cutting-edge evaluation tools. Unleash your potential by effortlessly measuring and enhancing the effectiveness of your knowledge base, ensuring every piece of information is top-notch.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSeamlessly integrate with Help Center and take control of your Knowledge Metrics like never before. Experience the ultimate synergy as your support ecosystem thrives, with Swarmica effortlessly managing the pulse of your organization.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrepare for an exhilarating ride as Swarmica transforms your support organization into an unstoppable force, leaving a trail of delighted customers in its wake. Get ready to embark on a game-changing adventure that will redefine the way you deliver support!\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install app.\u003c/li\u003e\n\u003cli\u003eIf you\u0026#39;d like to allow only Admins access the reports, click \u0026#39;Enable role restrictions\u0026#39; and choose appropriate roles.\u003c/li\u003e\n\u003cli\u003eOnce done, click Swarmica icon in the Main Navigation sidebar.\u003c/li\u003e\n\u003cli\u003eFollow wizard steps to configure preferences and get your own dedicated personalized Swarmica instance\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Swarmica revolutionizes your support organization, empowering you to launch and effortlessly navigate the dynamic world of KCS workflows right within your trusted Zendesk Support suite. Brace yourself for an exciting journey as we equip your Knowledge Workers and Managers with an extraordinary toolkit that will leave you awestruck:  \n\n- Prepare for an immersive experience with our captivating, step-by-step gamified manual that flawlessly guides you through the implementation of KCS processes. Get ready to level up your support game like never before!  \n- Unleash the power of knowledge across your entire organization with our state-of-the-art dashboard. Witness the magic as global KCS metric values and improvement trends come to life, empowering you to make data-driven decisions and drive exceptional customer satisfaction.  \n- Amplify your team's performance with personalized scorecards, providing a thrilling daily routine that keeps everyone motivated and engaged. Watch as your agents strive for excellence, achieving new heights with every interaction.  \n- Dive into the depths of article quality and link accuracy with our cutting-edge evaluation tools. Unleash your potential by effortlessly measuring and enhancing the effectiveness of your knowledge base, ensuring every piece of information is top-notch.  \n- Seamlessly integrate with Help Center and take control of your Knowledge Metrics like never before. Experience the ultimate synergy as your support ecosystem thrives, with Swarmica effortlessly managing the pulse of your organization.  \n\nPrepare for an exhilarating ride as Swarmica transforms your support organization into an unstoppable force, leaving a trail of delighted customers in its wake. Get ready to embark on a game-changing adventure that will redefine the way you deliver support!","raw_installation_instructions":"1. Click Install app.\n2. If you'd like to allow only Admins access the reports, click 'Enable role restrictions' and choose appropriate roles.\n3. Once done, click Swarmica icon in the Main Navigation sidebar.\n4. Follow wizard steps to configure preferences and get your own dedicated personalized Swarmica instance","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://949184.apps.zdusercontent.com/949184/assets/1693285728-2f6dd1000ad3cfac7b3f6a3be01d08c5/logo-small.png","large_icon":"https://949184.apps.zdusercontent.com/949184/assets/1693285728-2f6dd1000ad3cfac7b3f6a3be01d08c5/logo.png","screenshots":["https://949184.apps.zdusercontent.com/949184/assets/1693285728-2f6dd1000ad3cfac7b3f6a3be01d08c5/screenshot-0.png","https://949184.apps.zdusercontent.com/949184/assets/1693285728-2f6dd1000ad3cfac7b3f6a3be01d08c5/screenshot-1.png","https://949184.apps.zdusercontent.com/949184/assets/1693285728-2f6dd1000ad3cfac7b3f6a3be01d08c5/screenshot-2.png"],"installation_count":1},{"id":949416,"name":"Bazaarvoice","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2563597,"app_id":949416,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-06T21:24:40Z","updated_at":"2023-07-06T21:24:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563586,"app_id":949416,"name":"ratingMaximumStarsToReceive","kind":"number","required":true,"position":1,"created_at":"2023-07-06T21:24:37Z","updated_at":"2026-07-14T21:16:10Z","default_value":"5","secure":false,"scopes":null,"options":null},{"id":2563587,"app_id":949416,"name":"daysForRetroactiveTicketsCreation","kind":"text","required":false,"position":2,"created_at":"2023-07-06T21:24:38Z","updated_at":"2026-07-14T21:16:10Z","default_value":"25","secure":false,"scopes":null,"options":null},{"id":2563588,"app_id":949416,"name":"bvClientName","kind":"text","required":true,"position":3,"created_at":"2023-07-06T21:24:38Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563589,"app_id":949416,"name":"bvConversationsApiPassKey","kind":"text","required":true,"position":4,"created_at":"2023-07-06T21:24:38Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2563590,"app_id":949416,"name":"bvResponseApiPassKey","kind":"text","required":true,"position":5,"created_at":"2023-07-06T21:24:38Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2563591,"app_id":949416,"name":"bvSharedSecretKey","kind":"text","required":true,"position":6,"created_at":"2023-07-06T21:24:38Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2563592,"app_id":949416,"name":"bvDepartmentForReviewResponse","kind":"text","required":true,"position":7,"created_at":"2023-07-06T21:24:39Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563593,"app_id":949416,"name":"bvResponderNameForReviewResponse","kind":"text","required":true,"position":8,"created_at":"2023-07-06T21:24:39Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563594,"app_id":949416,"name":"bvUserNicknameForQuestionAnswer","kind":"text","required":true,"position":9,"created_at":"2023-07-06T21:24:39Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563595,"app_id":949416,"name":"bvUserIdForQuestionAnswer","kind":"text","required":true,"position":10,"created_at":"2023-07-06T21:24:39Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2563596,"app_id":949416,"name":"oauthToken","kind":"oauth","required":true,"position":11,"created_at":"2023-07-06T21:24:39Z","updated_at":"2026-07-14T21:16:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3713,"entity_id":949416,"app_id":949416,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-06T21:24:41.000Z","updated_at":"2023-07-06T21:24:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-06T21:24:35Z","updated_at":"2026-07-14T21:16:10Z","terms_conditions_url":null,"app_organization":{"id":5824,"name":"Bazaarvoice","email":"support@bazaarvoice.com","website":"bazaarvoice.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[7,3,4,9],"date_published":"2023-07-17T21:14:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://resources.bazaarvoice.com/zendesk-referral.html"},"location_names":["background","ticket_sidebar","new_ticket_sidebar","modal"],"last_update_time":"2026-07-14T21:16:04Z","owner_id":269519,"author_name":"Bazaarvoice","author_email":"support@bazaarvoice.com","author_url":"https://support.bazaarvoice.com","short_description":"Easily respond to Bazaarvoice customer reviews and questions from Zendesk.","long_description":"\u003cp\u003eThousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. \u003ca href=\"https://www.bazaarvoice.com/\"\u003ewww.bazaarvoice.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Bazaarvoice + Zendesk integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improve customer service across the shopping journey.\u003c/p\u003e\n\n\u003cp\u003eYou’re easily able to integrate your Bazaarvoice Ratings \u0026amp; Reviews and Questions \u0026amp; Answers data into the Zendesk platform. Here’s how the Bazaarvoice + Zendesk integration can help you improve workflows, enhance your brand reputation, and improve customer service:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBuild robust customer profiles\u003c/strong\u003e: The UGC you collect helps you keep tabs on what consumers are saying about you and your products. You can also discover new customer profiles that aren’t already in your CRM\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage brand reputation at scale\u003c/strong\u003e: Whenever a shopper leaves feedback or asks a question, thousands more are paying attention. You can prioritize high-impact reviews and questions with alerts and deploy a response interface that your team already knows well\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncrease productivity\u003c/strong\u003e: The integration lets you centralize customer interaction through your Zendesk platform. This helps maximize the workflow management your response team has already built, which drives efficiency and saves valuable time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLearn about your customers\u003c/strong\u003e: Reviews (negative and positive) provide a wealth of information about your shoppers. You can learn about their pain points, where customer service is lagging, and any issues they’re having with your products. You can also identify gaps in the market, where you could innovate and improve\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrive top-notch customer experiences and retention\u003c/strong\u003e: Leverage your UGC to create informed, personalized customer support and increase the lifetime value of your customers. Improve customer satisfaction by responding to reviews and questions quickly and seamlessly tracking consumer correspondence in the Zendesk platform\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGive consumer voices a boost\u003c/strong\u003e: UGC is a true asset. Consumers who interact with UGC are 2x more likely to convert. Bazaarvoice’s Ratings \u0026amp; Reviews tools let you collect authentic ratings, reviews, photos, and videos from consumers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReady to boost your UGC strategy, build smarter shopping experiences, and take your customer service to the next level? Learn more about the \u003ca href=\"https://resources.bazaarvoice.com/zendesk-referral.html\"\u003eBazaarvoice + Zendesk integration here\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eThis integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and ticket data. This data is used for the purpose of creating Zendesk tickets from Bazaarvoice reviews and questions and allowing responses to that content directly from Zendesk. Data is processed and stored by Bazaarvoice in accordance with \u003ca href=\"https://www.bazaarvoice.com/legal/privacy-policy/\"\u003eBazaarvoice\u0026#39;s Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003ePrerequisites\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact your Bazaarvoice account team to request the required credentials for this integration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eInstructions\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInput the required credentials and display names\u003c/li\u003e\n\u003cli\u003eComplete the Bazaarvoice OAuth authentication by clicking the link and signing in with your Bazaarvoice Portal account credentials\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eAfter installation, an authorization prompt will appear as a pop-up in the ticket queue and must be completed by an admin before the integration is fully active.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBe sure to check out the full installation guide for detailed instructions, as well as common automations and FAQs. \u003ca href=\"https://support.bazaarvoice.com/\"\u003eYou can find the full installation guide on the Bazaarvoice Support Community.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. [www.bazaarvoice.com](https://www.bazaarvoice.com/)\n\nThe Bazaarvoice + Zendesk integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improve customer service across the shopping journey.\n\nYou’re easily able to integrate your Bazaarvoice Ratings \u0026 Reviews and Questions \u0026 Answers data into the Zendesk platform. Here’s how the Bazaarvoice + Zendesk integration can help you improve workflows, enhance your brand reputation, and improve customer service:\n\n* **Build robust customer profiles**: The UGC you collect helps you keep tabs on what consumers are saying about you and your products. You can also discover new customer profiles that aren’t already in your CRM\n* **Manage brand reputation at scale**: Whenever a shopper leaves feedback or asks a question, thousands more are paying attention. You can prioritize high-impact reviews and questions with alerts and deploy a response interface that your team already knows well\n* **Increase productivity**: The integration lets you centralize customer interaction through your Zendesk platform. This helps maximize the workflow management your response team has already built, which drives efficiency and saves valuable time\n* **Learn about your customers**: Reviews (negative and positive) provide a wealth of information about your shoppers. You can learn about their pain points, where customer service is lagging, and any issues they’re having with your products. You can also identify gaps in the market, where you could innovate and improve\n* **Drive top-notch customer experiences and retention**: Leverage your UGC to create informed, personalized customer support and increase the lifetime value of your customers. Improve customer satisfaction by responding to reviews and questions quickly and seamlessly tracking consumer correspondence in the Zendesk platform\n* **Give consumer voices a boost**: UGC is a true asset. Consumers who interact with UGC are 2x more likely to convert. Bazaarvoice’s Ratings \u0026 Reviews tools let you collect authentic ratings, reviews, photos, and videos from consumers\n\nReady to boost your UGC strategy, build smarter shopping experiences, and take your customer service to the next level? Learn more about the [Bazaarvoice + Zendesk integration here](https://resources.bazaarvoice.com/zendesk-referral.html).\n\n## Data \u0026 Privacy\nThis integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and ticket data. This data is used for the purpose of creating Zendesk tickets from Bazaarvoice reviews and questions and allowing responses to that content directly from Zendesk. Data is processed and stored by Bazaarvoice in accordance with [Bazaarvoice's Privacy Policy](https://www.bazaarvoice.com/legal/privacy-policy/).","raw_installation_instructions":"# Prerequisites\n* Contact your Bazaarvoice account team to request the required credentials for this integration.\n\n# Instructions\n1. Input the required credentials and display names\n2. Complete the Bazaarvoice OAuth authentication by clicking the link and signing in with your Bazaarvoice Portal account credentials\n3. Click **Install**\n4. After installation, an authorization prompt will appear as a pop-up in the ticket queue and must be completed by an admin before the integration is fully active.\n\nBe sure to check out the full installation guide for detailed instructions, as well as common automations and FAQs. [You can find the full installation guide on the Bazaarvoice Support Community.](https://support.bazaarvoice.com/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://949416.apps.zdusercontent.com/949416/assets/1784038060-19b22f373c18b65270998d1f87de995b/logo-small.png","large_icon":"https://949416.apps.zdusercontent.com/949416/assets/1784038060-19b22f373c18b65270998d1f87de995b/logo.png","screenshots":["https://949416.apps.zdusercontent.com/949416/assets/1784038060-19b22f373c18b65270998d1f87de995b/screenshot-0.png","https://949416.apps.zdusercontent.com/949416/assets/1784038060-19b22f373c18b65270998d1f87de995b/screenshot-1.png","https://949416.apps.zdusercontent.com/949416/assets/1784038060-19b22f373c18b65270998d1f87de995b/screenshot-2.png"],"installation_count":82},{"id":950162,"name":"Zappr.AI","state":"published","version":"0.3","framework_version":"2.0","parameters":[{"id":2592326,"app_id":950162,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-10T08:56:08Z","updated_at":"2023-07-10T08:56:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2820268,"app_id":950162,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2024-02-05T17:35:00Z","updated_at":"2024-02-05T17:35:00Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2820269,"app_id":950162,"name":"appToken","kind":"text","required":true,"position":2,"created_at":"2024-02-05T17:35:00Z","updated_at":"2024-02-05T17:35:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3716,"entity_id":950162,"app_id":950162,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-10T08:56:10.000Z","updated_at":"2023-07-10T08:56:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-10T08:56:06Z","updated_at":"2025-04-04T00:10:24Z","terms_conditions_url":null,"app_organization":{"id":5910,"name":"Zappr.AI","email":"hello@zappr.ai","website":"Zappr.AI","country_code":"GB","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2023-07-26T17:14:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zappr.ai"},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-05T17:34:58Z","owner_id":269519,"author_name":"Zappr.AI","author_email":"support@zappr.ai","author_url":"https://zappr.ai","short_description":"Empower your ticketing system with our Zappr.AI integration.","long_description":"\u003ch1\u003eZappr.AI\u003c/h1\u003e\n\n\u003cp\u003eZappr.AI is a revolutionary tool designed to supercharge your ticketing system with the power of advanced AI, specifically with GPT-technology. Built for integration with ticketing platforms like ZenDesk, Zappr.AI leverages machine learning to provide intelligent, automated responses, making your service operations more efficient than ever before.\u003c/p\u003e\n\n\u003cp\u003eThe core of our technology is the GPT-powered response system. By analyzing ticket history and a vast knowledge base of similar tickets, Zappr.AI generates relevant responses with just a click of a button. This ensures not only rapid resolution of customer queries but also reduces the workload on your support team, freeing them to focus on tasks that require human touch and expertise.\u003c/p\u003e\n\n\u003cp\u003eThe integration process is simple and seamless, providing a streamlined workflow. Zappr.AI enhances your data management by sifting through vast amounts of ticket data, extracting valuable insights, and making them easily accessible to your support team. This is a boon for service operations, offering the ability to handle customer interactions in a much more efficient, accurate, and personalized manner.\u003c/p\u003e\n\n\u003cp\u003eWith Zappr.AI, you\u0026#39;re not just incorporating an AI response tool into your service. You\u0026#39;re investing in a more responsive, efficient, and customer-friendly service operation. We believe in transforming the way businesses interact with their customers, and with Zappr.AI, you\u0026#39;re always one step ahead.\u003c/p\u003e\n\n\u003cp\u003eExperience the efficiency of AI-powered responses. Sign up for a free trial today and get started with Zappr.AI.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSetup\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eRegister on \u003ca href=\"https://zappr.ai\"\u003eZappr.AI\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eUpgrade your subscription to the Premium plan.\u003c/li\u003e\n\u003cli\u003eCopy the API key from the \u003ca href=\"https://zappr.ai/profile-settings/api-key\"\u003eprofile settings\u003c/a\u003e and paste into \u003ccode\u003eZappr.AI Api Key\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eCreate a new project.\u003c/li\u003e\n\u003cli\u003eInstall the Zendesk plugin. Provide the necessary parameters and click Save changes.\u003c/li\u003e\n\u003cli\u003eTrain you assistant. See below how.\u003c/li\u003e\n\u003cli\u003eIf necessary, adjust prompts on the \u003ccode\u003eAdvanced\u003c/code\u003e tab in the project settings.\u003c/li\u003e\n\u003cli\u003eCopy and paste App Token from Zendesk Plugin settings into \u003ccode\u003eApp Token\u003c/code\u003e field.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to train your assistant\u003c/h3\u003e\n\n\u003cp\u003eThere are two ways to train your assistant: using your custom dataset or using your existing tickets via Zappr.AI plugins. You can also combine both methods.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom dataset:\u003c/strong\u003e\u003cbr\u003e\nIn your project settings, navigate to the Knowledge tab and upload any number of files that contain your data. The training time depends on the number of files and their size.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk Tickets:\u003c/strong\u003e\u003cbr\u003e\nIn Zendesk plugin settings, enable \u0026quot;Use tickets as knowledge\u0026quot; parameter. Voila! Your tickets are being processed, and your assistant is being trained. The training time depends on the number of tickets. You can check the status in the Knowledge tab.\u003c/p\u003e\n","raw_long_description":"# Zappr.AI\n\nZappr.AI is a revolutionary tool designed to supercharge your ticketing system with the power of advanced AI, specifically with GPT-technology. Built for integration with ticketing platforms like ZenDesk, Zappr.AI leverages machine learning to provide intelligent, automated responses, making your service operations more efficient than ever before.\n\nThe core of our technology is the GPT-powered response system. By analyzing ticket history and a vast knowledge base of similar tickets, Zappr.AI generates relevant responses with just a click of a button. This ensures not only rapid resolution of customer queries but also reduces the workload on your support team, freeing them to focus on tasks that require human touch and expertise.\n\nThe integration process is simple and seamless, providing a streamlined workflow. Zappr.AI enhances your data management by sifting through vast amounts of ticket data, extracting valuable insights, and making them easily accessible to your support team. This is a boon for service operations, offering the ability to handle customer interactions in a much more efficient, accurate, and personalized manner.\n\nWith Zappr.AI, you're not just incorporating an AI response tool into your service. You're investing in a more responsive, efficient, and customer-friendly service operation. We believe in transforming the way businesses interact with their customers, and with Zappr.AI, you're always one step ahead.\n\nExperience the efficiency of AI-powered responses. Sign up for a free trial today and get started with Zappr.AI.","raw_installation_instructions":"### Setup\n\n1. Register on [Zappr.AI](https://zappr.ai).\n2. Upgrade your subscription to the Premium plan.\n3. Copy the API key from the [profile settings](https://zappr.ai/profile-settings/api-key) and paste into `Zappr.AI Api Key` field.\n4. Create a new project.\n5. Install the Zendesk plugin. Provide the necessary parameters and click Save changes.\n6. Train you assistant. See below how.\n7. If necessary, adjust prompts on the `Advanced` tab in the project settings.\n8. Copy and paste App Token from Zendesk Plugin settings into `App Token` field.\n\n### How to train your assistant\n\nThere are two ways to train your assistant: using your custom dataset or using your existing tickets via Zappr.AI plugins. You can also combine both methods.\n\n**Custom dataset:**\nIn your project settings, navigate to the Knowledge tab and upload any number of files that contain your data. The training time depends on the number of files and their size.\n\n**Zendesk Tickets:**\nIn Zendesk plugin settings, enable \"Use tickets as knowledge\" parameter. Voila! Your tickets are being processed, and your assistant is being trained. The training time depends on the number of tickets. You can check the status in the Knowledge tab.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950162.apps.zdusercontent.com/950162/assets/1706886018-93dd24ff2a6ac3b64d46f14dba56c9e4/logo-small.png","large_icon":"https://950162.apps.zdusercontent.com/950162/assets/1706886018-93dd24ff2a6ac3b64d46f14dba56c9e4/logo.png","screenshots":["https://950162.apps.zdusercontent.com/950162/assets/1706886018-93dd24ff2a6ac3b64d46f14dba56c9e4/screenshot-0.png","https://950162.apps.zdusercontent.com/950162/assets/1706886018-93dd24ff2a6ac3b64d46f14dba56c9e4/screenshot-1.png","https://950162.apps.zdusercontent.com/950162/assets/1706886018-93dd24ff2a6ac3b64d46f14dba56c9e4/screenshot-2.png"],"installation_count":0},{"id":950257,"name":"Language Translator","state":"published","version":"1.9.17","framework_version":"2.0","parameters":[{"id":2592663,"app_id":950257,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-10T14:27:12Z","updated_at":"2023-07-10T14:27:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3717,"entity_id":950257,"app_id":950257,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-10T14:27:14.000Z","updated_at":"2023-07-10T14:27:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"1":1,"5":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-10T14:27:11Z","updated_at":"2026-03-25T08:53:23Z","terms_conditions_url":null,"app_organization":{"id":5858,"name":"Telus International","email":"mohit.gupta@telusinternational.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-07-27T17:07:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-05T21:40:29Z","owner_id":269519,"author_name":"Telus Digital","author_email":"LTSupport@telusdigital.com","author_url":"https://translation.tisa.ai/support","short_description":"Realtime language translation plugin for Zendesk chat and email.","long_description":"\u003cp\u003eTelus Digital Language Translator is a groundbreaking Zendesk plugin designed to revolutionize multilingual customer support interactions. With seamless integration into Zendesk, this powerful app empowers support agents to communicate effortlessly with customers in over 100 languages across all e-support channels. Say goodbye to language barriers and hello to efficient effective, and personalized customer interactions.\u003c/p\u003e\n\n\u003cp\u003eKey Features: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMulti-API Support: Language Translator harnesses the capabilities of top-tier translation APIs. This unique multi-API approach ensures unparalleled accuracy and performance in language translation, enabling businesses to provide exceptional customer service on a global scale. \u003c/li\u003e\n\u003cli\u003eReal-time Translation: Time is of the essence in customer support. Language Translator facilitates real-time translation, enabling agents to respond promptly and efficiently to customer queries. Say goodbye to delays and language-related bottlenecks, and provide swift, reliable solutions to customers, regardless of their language preferences. \u003c/li\u003e\n\u003cli\u003eOur app is built with enterprise-grade security and full GDPR compliance. Customer data is processed only through trusted providers (DeepL Pro and Microsoft Azure AI Services), both of which are GDPR-compliant. All data is transmitted securely via encrypted channels and is not stored after processing. We also offer PII masking, which automatically detects and masks sensitive information before translation or AI processing, ensuring that personal data never leaves your Zendesk environment in readable form. You remain in full control of your data at all times. Neither we nor our providers use your data for model training or any secondary purpose. \u003c/li\u003e\n\u003cli\u003eImproved CSAT and NPS: Customer satisfaction (CSAT) and Net Promoter Score (NPS) are key metrics for measuring customer support success. Timely responses play a vital role in enhancing these scores. Businesses using Language Translator witness significant improvements in CSAT and NPS across the board, emphasizing the plugin\u0026#39;s positive impact on customer relationships.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eContact \u003cstrong\u003eLTSupport@telusdigital.com\u003c/strong\u003e for installation as we need to create an account for you on our side first.\u003c/p\u003e\n","raw_long_description":"Telus Digital Language Translator is a groundbreaking Zendesk plugin designed to revolutionize multilingual customer support interactions. With seamless integration into Zendesk, this powerful app empowers support agents to communicate effortlessly with customers in over 100 languages across all e-support channels. Say goodbye to language barriers and hello to efficient effective, and personalized customer interactions.\n\n Key Features: \n\n* Multi-API Support: Language Translator harnesses the capabilities of top-tier translation APIs. This unique multi-API approach ensures unparalleled accuracy and performance in language translation, enabling businesses to provide exceptional customer service on a global scale. \n* Real-time Translation: Time is of the essence in customer support. Language Translator facilitates real-time translation, enabling agents to respond promptly and efficiently to customer queries. Say goodbye to delays and language-related bottlenecks, and provide swift, reliable solutions to customers, regardless of their language preferences. \n* Our app is built with enterprise-grade security and full GDPR compliance. Customer data is processed only through trusted providers (DeepL Pro and Microsoft Azure AI Services), both of which are GDPR-compliant. All data is transmitted securely via encrypted channels and is not stored after processing. We also offer PII masking, which automatically detects and masks sensitive information before translation or AI processing, ensuring that personal data never leaves your Zendesk environment in readable form. You remain in full control of your data at all times. Neither we nor our providers use your data for model training or any secondary purpose. \n* Improved CSAT and NPS: Customer satisfaction (CSAT) and Net Promoter Score (NPS) are key metrics for measuring customer support success. Timely responses play a vital role in enhancing these scores. Businesses using Language Translator witness significant improvements in CSAT and NPS across the board, emphasizing the plugin's positive impact on customer relationships.\n\n","raw_installation_instructions":"Contact **LTSupport@telusdigital.com** for installation as we need to create an account for you on our side first.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950257.apps.zdusercontent.com/950257/assets/1770735678-764e43d99675b3aeb941e8edea18532f/logo-small.png","large_icon":"https://950257.apps.zdusercontent.com/950257/assets/1770735678-764e43d99675b3aeb941e8edea18532f/logo.png","screenshots":["https://950257.apps.zdusercontent.com/950257/assets/1770735678-764e43d99675b3aeb941e8edea18532f/screenshot-0.png","https://950257.apps.zdusercontent.com/950257/assets/1770735678-764e43d99675b3aeb941e8edea18532f/screenshot-1.png","https://950257.apps.zdusercontent.com/950257/assets/1770735678-764e43d99675b3aeb941e8edea18532f/screenshot-2.png"],"installation_count":45},{"id":950331,"name":"2clix for Support","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2592947,"app_id":950331,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-10T19:59:24Z","updated_at":"2023-07-10T19:59:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3718,"entity_id":950331,"app_id":950331,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-10T19:59:26.000Z","updated_at":"2023-07-10T19:59:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-10T19:59:24Z","updated_at":"2025-04-04T00:10:24Z","terms_conditions_url":null,"app_organization":{"id":5914,"name":"2clix LLC","email":"suporte@2clix.com.br","website":"https://2clix.com.br","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-10-12T22:01:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-04-26T16:33:54Z","owner_id":269519,"author_name":"2clix LLC","author_email":"support@2clix.cx","author_url":"https://2clix.com.br","short_description":"Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports.","long_description":"\u003cp\u003eIn the market since 2012, adding value to our clients\u0026#39; businesses, 2clix aims to develop solutions that promote automated, monitorable, accurate, and agile processes, entirely eliminating the need for spreadsheets and forms.\u003c/p\u003e\n\n\u003cp\u003eWe are a Brazilian company specialized in service provision and technological solutions development for management, quality auditing, and platform integration. Leveraging our experience in process automation, we provide real-time information to managers and employees, boosting productivity, and reducing costs. Our SaaS (Solution as a Service) business model allows for swift implementations without significant investments in hardware or software, providing immediate gains and cost reductions for our clients.\u003c/p\u003e\n\n\u003cp\u003eFor over a decade, we have been delivering innovative and effective solutions to address our clients\u0026#39; business challenges.\u003c/p\u003e\n\n\u003cp\u003eUse 2clix\u0026#39;s integration with Zendesk to track the quality of your support tickets in Zendesk. Quickly check the rating, concept, evaluation status, and key issues. Moreover, directly from the Zendesk support ticket, access the complete evaluation details available on the Quality Portal with just one click. This way, you can audit specific assessments and enhance your operational efficiency.\u003c/p\u003e\n\n\u003ch1\u003eWhy 2clix?\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eGain valuable insights\u003c/strong\u003e. Instantly access evaluation and evaluator details for your tickets, empowering you with actionable information to optimize your workflow and deliver exceptional customer experiences.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eFor new users\u003c/strong\u003e: Sign up for a \u003ca href=\"https://www2.2clix.com.br/cadastro-ambiente?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zd-mktplace\"\u003edemo\u003c/a\u003e and discover how 2clix can boost your business efficiency. Let 2clix assist you in automating processes, monitoring real-time metrics, gaining valuable insights, and enhancing your team\u0026#39;s productivity.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor existing users\u003c/strong\u003e: Follow this \u003ca href=\"https://docs.google.com/document/d/1LMqDCtS30-tlhyLA8aTXHRPo8YE0ydce3Ab0_CSs7nQ/edit\"\u003euser guide\u003c/a\u003e to allow your agents to view their evaluations.\u003c/p\u003e\n","raw_long_description":"In the market since 2012, adding value to our clients' businesses, 2clix aims to develop solutions that promote automated, monitorable, accurate, and agile processes, entirely eliminating the need for spreadsheets and forms.\n\nWe are a Brazilian company specialized in service provision and technological solutions development for management, quality auditing, and platform integration. Leveraging our experience in process automation, we provide real-time information to managers and employees, boosting productivity, and reducing costs. Our SaaS (Solution as a Service) business model allows for swift implementations without significant investments in hardware or software, providing immediate gains and cost reductions for our clients.\n\nFor over a decade, we have been delivering innovative and effective solutions to address our clients' business challenges.\n\nUse 2clix's integration with Zendesk to track the quality of your support tickets in Zendesk. Quickly check the rating, concept, evaluation status, and key issues. Moreover, directly from the Zendesk support ticket, access the complete evaluation details available on the Quality Portal with just one click. This way, you can audit specific assessments and enhance your operational efficiency.\n\n# Why 2clix?\n\n**Gain valuable insights**. Instantly access evaluation and evaluator details for your tickets, empowering you with actionable information to optimize your workflow and deliver exceptional customer experiences.","raw_installation_instructions":"**For new users**: Sign up for a [demo](https://www2.2clix.com.br/cadastro-ambiente?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=zd-mktplace) and discover how 2clix can boost your business efficiency. Let 2clix assist you in automating processes, monitoring real-time metrics, gaining valuable insights, and enhancing your team's productivity.\n\n**For existing users**: Follow this [user guide](https://docs.google.com/document/d/1LMqDCtS30-tlhyLA8aTXHRPo8YE0ydce3Ab0_CSs7nQ/edit) to allow your agents to view their evaluations.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950331.apps.zdusercontent.com/950331/assets/1713982251-2ebd158bc3c8ef18602ada42b3eedc63/logo-small.png","large_icon":"https://950331.apps.zdusercontent.com/950331/assets/1713982251-2ebd158bc3c8ef18602ada42b3eedc63/logo.png","screenshots":["https://950331.apps.zdusercontent.com/950331/assets/1713982251-2ebd158bc3c8ef18602ada42b3eedc63/screenshot-0.png","https://950331.apps.zdusercontent.com/950331/assets/1713982251-2ebd158bc3c8ef18602ada42b3eedc63/screenshot-1.png","https://950331.apps.zdusercontent.com/950331/assets/1713982251-2ebd158bc3c8ef18602ada42b3eedc63/screenshot-2.png"],"installation_count":7},{"id":950431,"name":"Starshipit Order Tracker","state":"published","version":"1.2.6","framework_version":"2.0","parameters":[{"id":2593621,"app_id":950431,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-11T04:35:28Z","updated_at":"2023-07-11T04:35:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2593619,"app_id":950431,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2023-07-11T04:35:27Z","updated_at":"2023-07-11T04:35:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2593620,"app_id":950431,"name":"subscriptionKey","kind":"text","required":true,"position":2,"created_at":"2023-07-11T04:35:27Z","updated_at":"2023-07-11T04:35:27Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3720,"entity_id":950431,"app_id":950431,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-11T04:35:29.000Z","updated_at":"2023-07-11T04:35:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-11T04:35:26Z","updated_at":"2025-09-10T18:14:25Z","terms_conditions_url":null,"app_organization":{"id":5886,"name":"Starshipit","email":"support@starshipit.com","website":"https://starshipit.com/","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-07-20T17:43:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://starshipit.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-10T18:14:23Z","owner_id":269519,"author_name":"Starshipit","author_email":"support@starshipit.com","author_url":"https://starshipit.com/","short_description":"Streamline order tracking in Zendesk with Starshipit's Order Tracker.","long_description":"\u003cp\u003eDiscover the power of Starshipit, the best practice shipping and fulfilment platform trusted by retailers worldwide. Now, with the Starshipit Order Tracker, effortlessly track your orders and provide exceptional support to your customers, all from one seamless Zendesk app.\u003c/p\u003e\n\n\u003cp\u003eEffortlessly handle \u0026quot;Wheres My Order?\u0026quot; inquiries with the Starshipit Order Tracker for Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSimplify order tracking across systems and web pages.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly search for order tracking info in Zendesk.\u003c/li\u003e\n\u003cli\u003eCopy the order number, get the current status and tracking details.\u003c/li\u003e\n\u003cli\u003eKeep customers informed and happy!\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eInstall now to streamline your tracking process. Don\u0026#39;t have an account? \u003ca href=\"https://app.starshipit.com/Dashboard/Wizard.aspx?utm_campaign=zendesk_appstore\u0026utm_source=zendesk\u0026utm_medium=listing\"\u003eSign up now\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security:\u003c/strong\u003e Starshipit is committed to protecting your data. This app securely processes order tracking information to provide customer support functionality within Zendesk. Customer data is handled in accordance with industry-standard security practices, transmitted over encrypted connections, and is never shared with unauthorized third parties. Data is only used for the purpose of order tracking and customer support services. For more information about our data handling practices, please visit our privacy policy at starshipit.com/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo begin using the Starshipit Order Tracker app, follow these simple steps:\u003c/p\u003e\n\n\u003cp\u003eClick the Install button.\u003c/p\u003e\n\n\u003cp\u003eOpen a separate browser page and log in to your Starshipit account: \u003c/p\u003e\n\n\u003cp\u003eIf you already have a Starshipit account, \u003ca href=\"https://app.starshipit.com/Account/MemberLogin.aspx\"\u003elog in using your credentials\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t have an account yet, \u003ca href=\"https://app.starshipit.com/Dashboard/Wizard.aspx?utm_campaign=zendesk_appstore\u0026utm_source=zendesk\u0026utm_medium=listing\"\u003esign up for a free account to get started\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eRetrieve your API key and Subscription key: \u003c/p\u003e\n\n\u003cp\u003eOnce logged in, navigate to your Starshipit account settings and retrieve your subscription and API key.\u003c/p\u003e\n\n\u003cp\u003eCopy your API key and Subscription key to Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk installation page, locate the fields for API key and Subscription key. Paste the respective keys that you retrieved from your Starshipit account in Step 3.\u003c/p\u003e\n\n\u003cp\u003eClick Save and you\u0026#39;re ready to go!\u003c/p\u003e\n\n\u003cp\u003eCongratulations! You have successfully installed the Starshipit Order Tracker app in Zendesk. You can now begin utilizing its powerful features to streamline order tracking and enhance customer support.\u003c/p\u003e\n\n\u003cp\u003eIf you encounter any difficulties during the installation or have any questions, our friendly support team is ready to assist you. Please reach out to us at support@starshipit.com, and we\u0026#39;ll be happy to help.\u003c/p\u003e\n","raw_long_description":"Discover the power of Starshipit, the best practice shipping and fulfilment platform trusted by retailers worldwide. Now, with the Starshipit Order Tracker, effortlessly track your orders and provide exceptional support to your customers, all from one seamless Zendesk app.\n\n Effortlessly handle \"Wheres My Order?\" inquiries with the Starshipit Order Tracker for Zendesk:\n\n- Simplify order tracking across systems and web pages.\n\n - Quickly search for order tracking info in Zendesk.\n\n - Copy the order number, get the current status and tracking details.\n\n - Keep customers informed and happy!\n\nInstall now to streamline your tracking process. Don't have an account? [Sign up now](https://app.starshipit.com/Dashboard/Wizard.aspx?utm_campaign=zendesk_appstore\u0026utm_source=zendesk\u0026utm_medium=listing)\n\n**Data Privacy \u0026 Security:** Starshipit is committed to protecting your data. This app securely processes order tracking information to provide customer support functionality within Zendesk. Customer data is handled in accordance with industry-standard security practices, transmitted over encrypted connections, and is never shared with unauthorized third parties. Data is only used for the purpose of order tracking and customer support services. For more information about our data handling practices, please visit our privacy policy at starshipit.com/privacy-policy.","raw_installation_instructions":"To begin using the Starshipit Order Tracker app, follow these simple steps:\n\n Click the Install button.\n\n Open a separate browser page and log in to your Starshipit account: \n\n If you already have a Starshipit account, [log in using your credentials](https://app.starshipit.com/Account/MemberLogin.aspx).\n\n If you don't have an account yet, [sign up for a free account to get started](https://app.starshipit.com/Dashboard/Wizard.aspx?utm_campaign=zendesk_appstore\u0026utm_source=zendesk\u0026utm_medium=listing).\n\n Retrieve your API key and Subscription key: \n\n Once logged in, navigate to your Starshipit account settings and retrieve your subscription and API key.\n\n Copy your API key and Subscription key to Zendesk.\n\n In the Zendesk installation page, locate the fields for API key and Subscription key. Paste the respective keys that you retrieved from your Starshipit account in Step 3.\n\n Click Save and you're ready to go!\n\nCongratulations! You have successfully installed the Starshipit Order Tracker app in Zendesk. You can now begin utilizing its powerful features to streamline order tracking and enhance customer support.\n\nIf you encounter any difficulties during the installation or have any questions, our friendly support team is ready to assist you. Please reach out to us at support@starshipit.com, and we'll be happy to help.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950431.apps.zdusercontent.com/950431/assets/1757474486-f57b75b7f54c0910d7f3a693f198620e/logo-small.png","large_icon":"https://950431.apps.zdusercontent.com/950431/assets/1757474486-f57b75b7f54c0910d7f3a693f198620e/logo.png","screenshots":["https://950431.apps.zdusercontent.com/950431/assets/1757474486-f57b75b7f54c0910d7f3a693f198620e/screenshot-0.png","https://950431.apps.zdusercontent.com/950431/assets/1757474486-f57b75b7f54c0910d7f3a693f198620e/screenshot-1.png","https://950431.apps.zdusercontent.com/950431/assets/1757474486-f57b75b7f54c0910d7f3a693f198620e/screenshot-2.png"],"installation_count":22},{"id":950671,"name":"Walmart by Juble.io","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2594359,"app_id":950671,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-11T20:22:37Z","updated_at":"2023-07-11T20:22:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3723,"entity_id":950671,"app_id":950671,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NSgNwBNx3j9VjBLXXJiwFgX","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1GhMDrBNx3j9VjBL","cost_id":1139,"cost_type":"CostStripe","active":true,"created_at":"2023-07-11T20:22:39.000Z","updated_at":"2023-07-11T20:22:39.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-BTJS7KXFEH","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-11T20:22:37Z","updated_at":"2026-01-13T06:04:56Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":"acct_1GhMDrBNx3j9VjBL","state":null},"locations":[3],"date_published":"2023-07-25T22:00:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-13T06:04:53Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Walmart support in Zendesk","long_description":"\u003ch1\u003eWalmart\u003c/h1\u003e\n\n\u003cp\u003eThe Walmart Integration App for Zendesk seamlessly integrates Walmart customer messages into your Zendesk support system, empowering businesses to provide exceptional customer support and streamline order management. With real-time message integration, efficient ticket management, and order-related actions within Zendesk, this app enhances your support capabilities and centralizes customer communication for improved efficiency and customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Customer Message Integration\u003c/strong\u003e: Receive and view Walmart customer messages in Zendesk in real-time, ensuring prompt response and efficient ticket management.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient Customer Support\u003c/strong\u003e: Leverage Zendesk\u0026#39;s powerful ticket management features to handle and prioritize customer inquiries, providing a unified support experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrder Management Functionality\u003c/strong\u003e: Process order-related actions, such as refunds and cancellations, directly within Zendesk, simplifying your workflow and enhancing customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Communication\u003c/strong\u003e: Integrate Walmart customer messages into Zendesk to centralize customer communication channels for better tracking and management.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomation and Workflow Customization\u003c/strong\u003e: Automate actions and customize workflows to align with your unique support processes and optimize efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple Walmart Account Support\u003c/strong\u003e: Seamlessly add and manage an unlimited number of Walmart accounts within the app, enabling efficient handling of customer messages from multiple Walmart channels.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Support\u003c/strong\u003e: Provide timely and efficient support to Walmart customers, improving customer satisfaction and loyalty.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamlined Order Management\u003c/strong\u003e: Handle refunds and cancellations seamlessly within Zendesk, saving time and effort for support agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Communication Management\u003c/strong\u003e: Manage and track all customer interactions in one place, gaining insights for better reporting and analysis.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable and Scalable\u003c/strong\u003e: Tailor the app to your business needs, configure automation rules, and scale as your support capacity grows.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the Walmart app for Zendesk integration, please follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo add a Walmart account, please refer to our \u003ca href=\"https://docs.juble.io/zendesk/walmart/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help!\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eDisclaimer: Walmart is a registered trademark owned by their respective company. This app is not affiliated with or endorsed by Walmart.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the Walmart app for Zendesk integration, please follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo add a Walmart account, please refer to our \u003ca href=\"https://docs.juble.io/zendesk/walmart/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help!\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re thrilled to have you onboard with the Walmart app by Juble.io and look forward to helping you streamline your Walmart integration with Zendesk!\u003c/p\u003e\n","raw_long_description":"# Walmart\n\nThe Walmart Integration App for Zendesk seamlessly integrates Walmart customer messages into your Zendesk support system, empowering businesses to provide exceptional customer support and streamline order management. With real-time message integration, efficient ticket management, and order-related actions within Zendesk, this app enhances your support capabilities and centralizes customer communication for improved efficiency and customer satisfaction.\n\n## Features\n- **Real-time Customer Message Integration**: Receive and view Walmart customer messages in Zendesk in real-time, ensuring prompt response and efficient ticket management.\n- **Efficient Customer Support**: Leverage Zendesk's powerful ticket management features to handle and prioritize customer inquiries, providing a unified support experience.\n- **Order Management Functionality**: Process order-related actions, such as refunds and cancellations, directly within Zendesk, simplifying your workflow and enhancing customer satisfaction.\n- **Centralized Communication**: Integrate Walmart customer messages into Zendesk to centralize customer communication channels for better tracking and management.\n- **Automation and Workflow Customization**: Automate actions and customize workflows to align with your unique support processes and optimize efficiency.\n- **Multiple Walmart Account Support**: Seamlessly add and manage an unlimited number of Walmart accounts within the app, enabling efficient handling of customer messages from multiple Walmart channels.\n\n## Benefits\n- **Enhanced Customer Support**: Provide timely and efficient support to Walmart customers, improving customer satisfaction and loyalty.\n- **Streamlined Order Management**: Handle refunds and cancellations seamlessly within Zendesk, saving time and effort for support agents.\n- **Centralized Communication Management**: Manage and track all customer interactions in one place, gaining insights for better reporting and analysis.\n- **Customizable and Scalable**: Tailor the app to your business needs, configure automation rules, and scale as your support capacity grows.\n\n## Get Started\nTo install the Walmart app for Zendesk integration, please follow these simple steps:\n\n1. Click the \"Install\" button.\n\n2. To add a Walmart account, please refer to our [Add Account Guide](https://docs.juble.io/zendesk/walmart/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc).\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help!\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n\n*Disclaimer: Walmart is a registered trademark owned by their respective company. This app is not affiliated with or endorsed by Walmart.*\n","raw_installation_instructions":"# Installation Instructions\n\nTo install the Walmart app for Zendesk integration, please follow these simple steps:\n\n1. Click the \"Install\" button.\n\n2. To add a Walmart account, please refer to our [Add Account Guide](https://docs.juble.io/zendesk/walmart/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc).\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help!\n\nWe're thrilled to have you onboard with the Walmart app by Juble.io and look forward to helping you streamline your Walmart integration with Zendesk!\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950671.apps.zdusercontent.com/950671/assets/1767661453-03571f3ca2cc86b1a6ef4f4ead100ca4/logo-small.png","large_icon":"https://950671.apps.zdusercontent.com/950671/assets/1767661453-03571f3ca2cc86b1a6ef4f4ead100ca4/logo.png","screenshots":["https://950671.apps.zdusercontent.com/950671/assets/1767661453-03571f3ca2cc86b1a6ef4f4ead100ca4/screenshot-0.png","https://950671.apps.zdusercontent.com/950671/assets/1767661453-03571f3ca2cc86b1a6ef4f4ead100ca4/screenshot-1.png","https://950671.apps.zdusercontent.com/950671/assets/1767661453-03571f3ca2cc86b1a6ef4f4ead100ca4/screenshot-2.png"],"installation_count":3},{"id":950849,"name":"Ticket Manager Plus App by LEAFWORKS","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":2594734,"app_id":950849,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-12T12:15:57Z","updated_at":"2023-07-12T12:15:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2594732,"app_id":950849,"name":"default_tab","kind":"text","required":false,"position":1,"created_at":"2023-07-12T12:15:56Z","updated_at":"2023-07-12T12:15:56Z","default_value":"2","secure":false,"scopes":null,"options":null},{"id":2594733,"app_id":950849,"name":"enableCloneSplit","kind":"checkbox","required":false,"position":2,"created_at":"2023-07-12T12:15:57Z","updated_at":"2023-07-12T12:15:57Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3725,"entity_id":950849,"app_id":950849,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NSzVDCcWxR53GtmcGMGBN06","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1140,"cost_type":"CostStripe","active":true,"created_at":"2023-07-12T12:15:59.000Z","updated_at":"2023-07-12T12:15:59.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-12T12:15:55Z","updated_at":"2025-11-18T20:31:14Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,4],"date_published":"2023-07-20T16:05:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-11-18T20:31:07Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de/en/","short_description":"Multifunctional app for agent superpowers","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eEffective ticket management in Zendesk with the Ticket Manager Plus app\u003c/h2\u003e\n\n\u003cp\u003eThe Ticket Manager Plus app is your smart companion for keeping a structured ticket management for the same requesters. Whether you\u0026#39;re splitting requesters comments into new tickets or merging several tickets from the same requester into a single view, this app helps you stay organized and efficient, even with high ticket volumes.\u003c/p\u003e\n\n\u003ch2\u003e🚀 Why Ticket Manager Plus is a game changer\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFocused ticket splitting\u003c/strong\u003e - Create new tickets from individual comments and forward them to relevant teams.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eClean ticket queues\u003c/strong\u003e - Merge related tickets from the same requester into one to consolidate communication.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated data transfer\u003c/strong\u003e - Key ticket fields are automatically carried over when new tickets are created.\u003c/p\u003e\n\n\u003cp\u003e💡\u003cem\u003eWant to consolidate conversations and keep your ticket queue clean?\u003c/em\u003e \u003cstrong\u003eTry the Ticket Manager Plus app today!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eTake control of your tickets directly in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eTicket Manager Plus integrates seamlessly with your Zendesk workspace, making it easier than ever to manage ticket threads, delegate work, and maintain visibility across requests.\u003c/p\u003e\n\n\u003ch2\u003eCore Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView ticket comments in organized tabs\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnsolved\u003c/strong\u003e - Shows all active comments from the requester.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSolved\u003c/strong\u003e - Displays all resolved tickets for the requester.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSplit Tab\u003c/strong\u003e - A combined view where you can create new tickets from specific comments.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate new tickets from public comments\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClone\u003c/strong\u003e - Creates a new ticket using the original comment as-is.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew Split\u003c/strong\u003e - Allows you to edit the message, apply macros, or customize before sending.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMerge tickets into main ticket\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe requester\u0026#39;s comment will be added as an internal note in the main ticket.\u003c/li\u003e\n\u003cli\u003eMerged tickets are automatically marked as Solved to keep your queue clean.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic transfer of ticket fields - When using Clone or New Split, the app automatically transfers key ticket details such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTags\u003c/li\u003e\n\u003cli\u003eOrder numbers\u003c/li\u003e\n\u003cli\u003eAny custom or pre-filled fields\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## Effective ticket management in Zendesk with the Ticket Manager Plus app\r\n\r\nThe Ticket Manager Plus app is your smart companion for keeping a structured ticket management for the same requesters. Whether you're splitting requesters comments into new tickets or merging several tickets from the same requester into a single view, this app helps you stay organized and efficient, even with high ticket volumes.\r\n\r\n## 🚀 Why Ticket Manager Plus is a game changer\r\n\r\n**Focused ticket splitting** - Create new tickets from individual comments and forward them to relevant teams.\r\n\r\n**Clean ticket queues** - Merge related tickets from the same requester into one to consolidate communication.\r\n\r\n**Automated data transfer** - Key ticket fields are automatically carried over when new tickets are created.\r\n\r\n💡*Want to consolidate conversations and keep your ticket queue clean?* **Try the Ticket Manager Plus app today!**\r\n\r\n## Take control of your tickets directly in Zendesk\r\n\r\nTicket Manager Plus integrates seamlessly with your Zendesk workspace, making it easier than ever to manage ticket threads, delegate work, and maintain visibility across requests.\r\n\r\n## Core Features\r\n\r\n- View ticket comments in organized tabs\r\n\r\n  - **Unsolved** - Shows all active comments from the requester.\r\n  - **Solved** - Displays all resolved tickets for the requester.\r\n  - **Split Tab** - A combined view where you can create new tickets from specific comments.\r\n\r\n- Create new tickets from public comments\r\n\r\n  - **Clone** - Creates a new ticket using the original comment as-is.\r\n  - **New Split** - Allows you to edit the message, apply macros, or customize before sending.\r\n\r\n- Merge tickets into main ticket\r\n\r\n  - The requester's comment will be added as an internal note in the main ticket.\r\n  - Merged tickets are automatically marked as Solved to keep your queue clean.\r\n\r\n- Automatic transfer of ticket fields - When using Clone or New Split, the app automatically transfers key ticket details such as:\r\n  - Tags\r\n  - Order numbers\r\n  - Any custom or pre-filled fields\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://950849.apps.zdusercontent.com/950849/assets/1763374384-e2dc4c2d310f224f38b8dfc5b50d0979/logo-small.png","large_icon":"https://950849.apps.zdusercontent.com/950849/assets/1763374384-e2dc4c2d310f224f38b8dfc5b50d0979/logo.png","screenshots":["https://950849.apps.zdusercontent.com/950849/assets/1763374384-e2dc4c2d310f224f38b8dfc5b50d0979/screenshot-0.png","https://950849.apps.zdusercontent.com/950849/assets/1763374384-e2dc4c2d310f224f38b8dfc5b50d0979/screenshot-1.png","https://950849.apps.zdusercontent.com/950849/assets/1763374384-e2dc4c2d310f224f38b8dfc5b50d0979/screenshot-2.png"],"installation_count":2},{"id":951308,"name":"Relatel af Available","state":"published","version":"1.2.7","framework_version":"2.0","parameters":[{"id":2596247,"app_id":951308,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-13T14:57:11Z","updated_at":"2023-07-13T14:57:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3316269,"app_id":951308,"name":"auto_create_ticket","kind":"checkbox","required":false,"position":1,"created_at":"2025-08-26T18:59:48Z","updated_at":"2025-08-26T18:59:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3335568,"app_id":951308,"name":"auto_create_ticket_outgoing","kind":"checkbox","required":false,"position":2,"created_at":"2025-09-12T16:08:35Z","updated_at":"2025-09-12T16:08:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3726,"entity_id":951308,"app_id":951308,"amount":399,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1LrzHZC03ov54RcnZENJMKub","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":1141,"cost_type":"CostStripe","active":true,"created_at":"2023-07-13T14:57:13.000Z","updated_at":"2023-07-13T14:57:13.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"da","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-13T14:57:10Z","updated_at":"2026-06-02T08:11:13Z","terms_conditions_url":"https://mit.available.dk/terms","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[1,7,3,4],"date_published":"2023-07-27T17:43:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.relatel.dk/"},"location_names":["top_bar","background","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-09-12T16:08:28Z","owner_id":269519,"author_name":"Available","author_email":"support@available.dk","author_url":"https://available.dk/","short_description":"Must-have app for Relatel users! Automatically shows caller details and tickets","long_description":"\u003cp\u003e\u003cem\u003eAvailable to all Relatel users on a Zendesk Suite plan or Relatel users with Support + Talk Partner Edition. \u003ca href=\"https://www.relatel.dk/\"\u003eLearn more about Relatel here\u003c/a\u003e and \u003ca href=\"https://www.zendesk.com/pricing/#everyone\"\u003eZendesk plans here\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eIntegrate your Relatel calls with Zendesk and improve agent response time!\u003c/h3\u003e\n\n\u003cp\u003eWith the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.\u003c/p\u003e\n\n\u003cp\u003eThe top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a \u0026quot;Relatel\u0026quot;-tag. Or create a new ticket and profile for new customers with a single click!\u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically finds a customer based on the phone number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eName and organisation at a glance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuick access to customer profile by clicking their name\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOne click to create a new ticket with call details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOne click to add call details to an existing ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCall a customer by clicking their phone number in the user sidebar or ticket editor\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Security and Privacy\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling and Security:\u003c/strong\u003e This app processes customer data to provide call integration functionality between Relatel and Zendesk. We are committed to protecting your data and maintaining the highest security standards:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Processing:\u003c/strong\u003e Customer data (phone numbers, names, emails, call timestamps, call duration, employee information) is processed solely for call integration and ticket management functionality\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Storage:\u003c/strong\u003e The app frontend is hosted on Firebase Hosting, while backend services run on Google Cloud Run. Customer data is primarily stored within your Zendesk instance\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExternal API Integration:\u003c/strong\u003e The app integrates with Relatel API (for call data) and Proventic API (for authentication) using OAuth tokens. All API communications use secure HTTPS protocols\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess Control:\u003c/strong\u003e Data access is restricted to authorized Zendesk users within your organization through Zendesk\u0026#39;s built-in authentication system\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Encryption:\u003c/strong\u003e All data transmission uses industry-standard encryption protocols (HTTPS/TLS)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e We adhere to Zendesk\u0026#39;s Developer Terms and maintain compliance with applicable data protection regulations including GDPR\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo Data Misuse:\u003c/strong\u003e Customer data is never used for purposes other than the intended app functionality and is never shared with unauthorized third parties\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Retention:\u003c/strong\u003e Data is retained only as long as necessary for the app\u0026#39;s functionality and in accordance with your Zendesk data retention policies\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThird-Party Services:\u003c/strong\u003e The app uses Firebase Hosting for frontend delivery and Google Cloud Run for backend services, both of which maintain enterprise-grade security standards\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information about our data handling practices, please refer to the \u003ca href=\"https://www.zendesk.com/company/agreements-and-terms/zendesk-developer-terms/\"\u003eZendesk Developer Terms\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eAny questions or feedback?\u003c/h3\u003e\n\n\u003cp\u003ePlease feel free to contact us at \u003ca href=\"https://support.available.dk/\"\u003ehttps://support.available.dk/\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can make feature requests on \u003ca href=\"https://support.available.dk/hc/en-us/community/topics/38388306550417-Relatel-App-Feature-Requests\"\u003eour support site\u003c/a\u003e. Any feedback is greatly appreciated.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click \u0026quot;Free trial\u0026quot; to install this app.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDecide whether to limit access for the app for specific roles and groups\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinally click on the Install button and enjoy the benefits of integrating Relatel calls with Zendesk Support!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAvailable is not affiliated with Relatel.\u003c/p\u003e\n","raw_long_description":"_Available to all Relatel users on a Zendesk Suite plan or Relatel users with Support + Talk Partner Edition. [Learn more about Relatel here](https://www.relatel.dk/) and [Zendesk plans here](https://www.zendesk.com/pricing/#everyone)._\n\n### Integrate your Relatel calls with Zendesk and improve agent response time!\n\nWith the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.\n\nThe top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a \"Relatel\"-tag. Or create a new ticket and profile for new customers with a single click!\n\n### Key features:\n\n- Automatically finds a customer based on the phone number\n\n- Name and organisation at a glance\n\n- Quick access to customer profile by clicking their name\n\n- One click to create a new ticket with call details\n\n- One click to add call details to an existing ticket\n\n- Call a customer by clicking their phone number in the user sidebar or ticket editor\n\n### Data Security and Privacy\n\n**Data Handling and Security:** This app processes customer data to provide call integration functionality between Relatel and Zendesk. We are committed to protecting your data and maintaining the highest security standards:\n\n- **Data Processing:** Customer data (phone numbers, names, emails, call timestamps, call duration, employee information) is processed solely for call integration and ticket management functionality\n- **Data Storage:** The app frontend is hosted on Firebase Hosting, while backend services run on Google Cloud Run. Customer data is primarily stored within your Zendesk instance\n- **External API Integration:** The app integrates with Relatel API (for call data) and Proventic API (for authentication) using OAuth tokens. All API communications use secure HTTPS protocols\n- **Access Control:** Data access is restricted to authorized Zendesk users within your organization through Zendesk's built-in authentication system\n- **Data Encryption:** All data transmission uses industry-standard encryption protocols (HTTPS/TLS)\n- **Compliance:** We adhere to Zendesk's Developer Terms and maintain compliance with applicable data protection regulations including GDPR\n- **No Data Misuse:** Customer data is never used for purposes other than the intended app functionality and is never shared with unauthorized third parties\n- **Data Retention:** Data is retained only as long as necessary for the app's functionality and in accordance with your Zendesk data retention policies\n- **Third-Party Services:** The app uses Firebase Hosting for frontend delivery and Google Cloud Run for backend services, both of which maintain enterprise-grade security standards\n\nFor more information about our data handling practices, please refer to the [Zendesk Developer Terms](https://www.zendesk.com/company/agreements-and-terms/zendesk-developer-terms/).\n\n### Any questions or feedback?\n\nPlease feel free to contact us at \u003chttps://support.available.dk/\u003e.\n\nYou can make feature requests on [our support site](https://support.available.dk/hc/en-us/community/topics/38388306550417-Relatel-App-Feature-Requests). Any feedback is greatly appreciated.","raw_installation_instructions":"Simply click \"Free trial\" to install this app.\n\n2. Decide whether to limit access for the app for specific roles and groups\n\n1. Finally click on the Install button and enjoy the benefits of integrating Relatel calls with Zendesk Support!\n\nAvailable is not affiliated with Relatel.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://951308.apps.zdusercontent.com/951308/assets/1757535629-d2bd85bf09b938b6511d41e891005f1f/logo-small.png","large_icon":"https://951308.apps.zdusercontent.com/951308/assets/1757535629-d2bd85bf09b938b6511d41e891005f1f/logo.png","screenshots":["https://951308.apps.zdusercontent.com/951308/assets/1757535629-d2bd85bf09b938b6511d41e891005f1f/screenshot-0.png","https://951308.apps.zdusercontent.com/951308/assets/1757535629-d2bd85bf09b938b6511d41e891005f1f/screenshot-1.png","https://951308.apps.zdusercontent.com/951308/assets/1757535629-d2bd85bf09b938b6511d41e891005f1f/screenshot-2.png"],"installation_count":0},{"id":951507,"name":"Prestashop Multistore ","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2596747,"app_id":951507,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-14T03:53:54Z","updated_at":"2023-07-14T03:53:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2596745,"app_id":951507,"name":"shopURL","kind":"text","required":true,"position":1,"created_at":"2023-07-14T03:53:54Z","updated_at":"2023-07-14T03:53:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2596746,"app_id":951507,"name":"token","kind":"text","required":true,"position":2,"created_at":"2023-07-14T03:53:54Z","updated_at":"2023-07-14T03:53:54Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3727,"entity_id":951507,"app_id":951507,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0NTcz2fjIUomyPBpcgnCzntn","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1142,"cost_type":"CostStripe","active":true,"created_at":"2023-07-14T03:53:57.000Z","updated_at":"2023-07-14T03:53:57.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-14T03:53:53Z","updated_at":"2025-04-04T00:10:25Z","terms_conditions_url":"https://www.spritle.com/terms-conditions","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2023-07-27T20:50:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-04-30T16:26:47Z","owner_id":269519,"author_name":"Spritle Software","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Retrieve recent orders from multiple Prestashop stores within Zendesk.","long_description":"\u003ch1\u003ePrestashop Multistore  by Saasly\u003c/h1\u003e\n\n\u003cp\u003eIt enables users to efficiently retrieve recent order information from multiple Prestashop stores directly within Zendesk. This integration streamlines the customer support process, allowing agents to access up-to-date order details and provide personalized assistance. With seamless integration and easy access to order data, support agents can enhance efficiency and deliver a seamless user experience. \u003c/p\u003e\n\n\u003cp\u003eTo use this app, you will only need to type your Prestashop URL and Encoded API Key in Zendesk Apps section. \u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMulti-Store Filter. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder Information Retrieval. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduct Information Retrieval. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShipping and Billing Information Retrieval. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:people@saasly.in\"\u003epeople@saasly.in\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDetailed installation information can be found at the following URL: \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://saasly.in/apps/userguide/how-to-install-prestashop-multi-store-in-zendesk\"\u003eInstall Guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Prestashop Multistore  by Saasly \n\nIt enables users to efficiently retrieve recent order information from multiple Prestashop stores directly within Zendesk. This integration streamlines the customer support process, allowing agents to access up-to-date order details and provide personalized assistance. With seamless integration and easy access to order data, support agents can enhance efficiency and deliver a seamless user experience. \n\nTo use this app, you will only need to type your Prestashop URL and Encoded API Key in Zendesk Apps section. \n\n## Features \n\n- Multi-Store Filter. \n\n- Order Information Retrieval. \n\n- Product Information Retrieval. \n\n- Shipping and Billing Information Retrieval. \n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [people@saasly.in](mailto:people@saasly.in)","raw_installation_instructions":"Detailed installation information can be found at the following URL: \n\n[Install Guide](https://saasly.in/apps/userguide/how-to-install-prestashop-multi-store-in-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://951507.apps.zdusercontent.com/951507/assets/1714114418-7a1445c0d26ed9ca8957fcddda102cc6/logo-small.png","large_icon":"https://951507.apps.zdusercontent.com/951507/assets/1714114418-7a1445c0d26ed9ca8957fcddda102cc6/logo.png","screenshots":["https://951507.apps.zdusercontent.com/951507/assets/1714114418-7a1445c0d26ed9ca8957fcddda102cc6/screenshot-0.png","https://951507.apps.zdusercontent.com/951507/assets/1714114418-7a1445c0d26ed9ca8957fcddda102cc6/screenshot-1.png","https://951507.apps.zdusercontent.com/951507/assets/1714114418-7a1445c0d26ed9ca8957fcddda102cc6/screenshot-2.png"],"installation_count":2},{"id":951666,"name":"Attachment Preview \u0026 Export","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":2597237,"app_id":951666,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-14T17:32:41Z","updated_at":"2023-07-14T17:32:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3728,"entity_id":951666,"app_id":951666,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2023-07-14T17:32:43.000Z","updated_at":"2023-07-14T17:32:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6005,"entity_id":951666,"app_id":951666,"amount":200,"name":"Subscription","description":"\u003cp\u003eMonthly Plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RiroyEJGgThM6Pnr5ZqQUeq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JfFJVEJGgThM6Pn","cost_id":1725,"cost_type":"CostStripe","active":true,"created_at":"2026-07-23T23:33:23.000Z","updated_at":"2026-07-23T23:33:23.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-14T17:32:40Z","updated_at":"2026-07-29T05:16:49Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":"acct_1JfFJVEJGgThM6Pn","state":"published"},"locations":[3],"date_published":"2026-07-29T05:16:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-23T23:33:21Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Preview attachments in tickets and export them.","long_description":"\u003cp\u003ePreview attached images, PDFs, and other files directly from the ticket in list view.\u003c/p\u003e\n\n\u003cp\u003eFiles can be previewed in a modal or a separate tab, and downloaded individually or in bulk.\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u0026#39;Install\u0026#39; on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\u003c/p\u003e\n\n\u003cp\u003eFrom Zendesk Admin Center, fill in required fields and click \u0026#39;Install\u0026#39; to complete the setup.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eEnter the title of this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet role and group restrictions. (Optional)\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, the app will be available on the sidebar.\u003c/p\u003e\n","raw_long_description":"Preview attached images, PDFs, and other files directly from the ticket in list view.\n\nFiles can be previewed in a modal or a separate tab, and downloaded individually or in bulk.\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.\n\nFrom Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.\n\nSetting:\n\n\n1. Enter the title of this app.\n\n2. Set role and group restrictions. (Optional)\n\n\nOnce installed, the app will be available on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://951666.apps.zdusercontent.com/951666/assets/1784617756-530818b1b42f1d5d1050c61fa3aa7935/logo-small.png","large_icon":"https://951666.apps.zdusercontent.com/951666/assets/1784617756-530818b1b42f1d5d1050c61fa3aa7935/logo.png","screenshots":["https://951666.apps.zdusercontent.com/951666/assets/1784617756-530818b1b42f1d5d1050c61fa3aa7935/screenshot-0.png","https://951666.apps.zdusercontent.com/951666/assets/1784617756-530818b1b42f1d5d1050c61fa3aa7935/screenshot-1.png","https://951666.apps.zdusercontent.com/951666/assets/1784617756-530818b1b42f1d5d1050c61fa3aa7935/screenshot-2.png"],"installation_count":4},{"id":951697,"name":"Pressone Africa","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2597317,"app_id":951697,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-14T20:19:01Z","updated_at":"2023-07-14T20:19:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3729,"entity_id":951697,"app_id":951697,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-14T20:19:02.000Z","updated_at":"2023-07-14T20:19:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-14T20:19:00Z","updated_at":"2025-04-04T00:10:25Z","terms_conditions_url":null,"app_organization":{"id":5925,"name":"PressOne Africa","email":"hello@pressone.africa","website":"https://pressone.africa/","country_code":"NG","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2023-08-04T21:51:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://web.pressone.africa/pricing"},"location_names":["top_bar"],"last_update_time":"2023-08-07T23:11:47Z","owner_id":269519,"author_name":"Pressone Africa","author_email":"product@pressone.co","author_url":"https://pressone.africa","short_description":"We give you a better business number, in an app, instantly.","long_description":"\u003cp\u003ePressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Zendesk. It allows you to take notes, and mute and unmute calls while on a call, too.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInbound/outbound calls.\u003c/li\u003e\n\u003cli\u003eAccess to call logs, recordings, and notes.\u003c/li\u003e\n\u003cli\u003eAccess to all CDR Reports and recordings.\u003c/li\u003e\n\u003cli\u003eFull call control (mute, unmute, hang up, etc.)\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003e-Click Install in the upper-right corner. You will be presented with a web page.\u003cbr\u003e\n- The ensuing page requires you to fill in a URL or may show you your existing Zendesk subdomain. Enter your subdomain if necessary.\u003cbr\u003e\n- Click Continue. The app installs to your Zendesk account.\u003cbr\u003e\n- Refresh your Zendesk login session. The PressOne App icon shows at the top right hand corner.\u003cbr\u003e\n- Click the PressOne app icon. The PressOne login screen opens.\u003cbr\u003e\n- Enter your PressOne Account and your PressOne password.\u003c/p\u003e\n","raw_long_description":"PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Zendesk. It allows you to take notes, and mute and unmute calls while on a call, too.\n\n### Key Features: \n\n1. Inbound/outbound calls.\n2. Access to call logs, recordings, and notes.\n3. Access to all CDR Reports and recordings.\n4. Full call control (mute, unmute, hang up, etc.)","raw_installation_instructions":"### Getting Started\n\n-Click Install in the upper-right corner. You will be presented with a web page.\n- The ensuing page requires you to fill in a URL or may show you your existing Zendesk subdomain. Enter your subdomain if necessary.\n- Click Continue. The app installs to your Zendesk account.\n- Refresh your Zendesk login session. The PressOne App icon shows at the top right hand corner.\n- Click the PressOne app icon. The PressOne login screen opens.\n- Enter your PressOne Account and your PressOne password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://951697.apps.zdusercontent.com/951697/assets/1691393976-99c5be9cddc0d09e6cc684bb1e7885b2/logo-small.png","large_icon":"https://951697.apps.zdusercontent.com/951697/assets/1691393976-99c5be9cddc0d09e6cc684bb1e7885b2/logo.png","screenshots":["https://951697.apps.zdusercontent.com/951697/assets/1691393976-99c5be9cddc0d09e6cc684bb1e7885b2/screenshot-0.png","https://951697.apps.zdusercontent.com/951697/assets/1691393976-99c5be9cddc0d09e6cc684bb1e7885b2/screenshot-1.png","https://951697.apps.zdusercontent.com/951697/assets/1691393976-99c5be9cddc0d09e6cc684bb1e7885b2/screenshot-2.png"],"installation_count":0},{"id":952483,"name":"SwiftCX Agent Assist","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":2599265,"app_id":952483,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-18T14:38:48Z","updated_at":"2023-07-18T14:38:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2599263,"app_id":952483,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2023-07-18T14:38:48Z","updated_at":"2023-07-18T14:38:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3750,"entity_id":952483,"app_id":952483,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-18T14:38:50.000Z","updated_at":"2023-07-18T14:38:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-18T14:38:46Z","updated_at":"2026-08-07T18:42:36Z","terms_conditions_url":null,"app_organization":{"id":4634,"name":"SwiftCX","email":"prem@swiftcx.com","website":"www.swiftcx.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10,4],"date_published":"2026-08-07T18:42:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","ticket_editor","new_ticket_sidebar"],"last_update_time":"2026-06-15T22:24:57Z","owner_id":269519,"author_name":"SwiftCX","author_email":"support@swiftcx.com","author_url":"https://www.swiftcx.com/agent-assist","short_description":"AI replies, summaries, and guidance—built by real support leaders","long_description":"\u003cp\u003e\u003ca href=\"https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002\"\u003e\u003cimg src=\"https://d2yizv4ispshcv.cloudfront.net/images/Banner-0.png\" alt=\"SwiftCX logo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt by support leaders. For support leaders.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSwiftCX Agent Assist lives in the Zendesk agent workspace as a sidebar app. It reads the full ticket thread and leverages your knowledge base to deliver the right assistance—instantly.\u003c/p\u003e\n\n\u003ch2\u003eDraft Once. Send Confidently.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate accurate, on-brand replies using ticket context + KB articles + playbooks\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeliver consistent, high-quality responses across every agent\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAgents review, edit, and send — your team stays in control\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e40 Messages. 4 Seconds.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstantly summarize any ticket into: issue, steps taken, current status\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate wrap-up notes in seconds\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure for handoffs, escalations, or QA reviews — no copy-pasting\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eYour Best Agent. For Every Agent.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSurface clear next steps from your KB and playbooks automatically\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGive new agents instant access to institutional knowledge\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProvide experienced agents with a reliable second opinion\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eYour KB, Actually Used.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnified search across articles and playbooks in one query\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse @mentions to reference content — AI retrieves the right docs instantly\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo tab-switching, no digging\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Privacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eSwiftCX takes security and privacy seriously.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d2yizv4ispshcv.cloudfront.net/images/soc-2-medium.png\" alt=\"SOC II Type 2 compliant\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://d2yizv4ispshcv.cloudfront.net/images/hipaa-compliance.png\" alt=\"HIPAA compliant\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSOC 2 Type II Certified\u003c/strong\u003e — Independently audited for security and reliability\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHIPAA Compliant\u003c/strong\u003e — Safeguards for protected health information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEncryption\u003c/strong\u003e — Data encrypted in transit (TLS/HTTPS) and at rest\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo Data Sharing\u003c/strong\u003e — Never used to train models or shared externally\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Minimization\u003c/strong\u003e — Only accesses active ticket context; no unnecessary storage\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRead our \u003ca href=\"https://www.swiftcx.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eAbout SwiftCX\u003c/h2\u003e\n\n\u003cp\u003eSwiftCX is a customer experience platform built for modern support teams. We believe support software should be created by people who understand the realities of running support.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002\"\u003eswiftcx.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002\"\u003e\u003cimg src=\"https://d2yizv4ispshcv.cloudfront.net/images/Footer-Banner-1.png\" alt=\"SwiftCX logo\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003ch4\u003eStep 1: Create your SwiftCX account\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign up at app.swiftcx.com/signup\u003c/li\u003e\n\u003cli\u003eOur team will provision your account and notify you as soon as it\u0026#39;s ready\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eStep 2: Connect Zendesk\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to SwiftCX and go to the Connections page\u003c/li\u003e\n\u003cli\u003eConnect your Zendesk instance\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eCreate Webhook\u003c/strong\u003e — this automatically sets up real-time ticket syncing (no technical setup required)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eStep 3: Enable SwiftCX Agent Assist in Zendesk\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen Zendesk Admin Center and locate the SwiftCX Agent Assist app\u003c/li\u003e\n\u003cli\u003eClick Authenticate and log in with your SwiftCX account\u003c/li\u003e\n\u003cli\u003eThe Copilot will appear directly in the ticket sidebar once connected\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou\u0026#39;re all set — your agents can start using AI Copilot right away.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Visit \u003ca href=\"https://www.swiftcx.com/\"\u003eswiftcx.com\u003c/a\u003e to schedule a quick setup call.\u003c/p\u003e\n","raw_long_description":"[![SwiftCX logo](https://d2yizv4ispshcv.cloudfront.net/images/Banner-0.png)](https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002)\n\n**Built by support leaders. For support leaders.**\n\nSwiftCX Agent Assist lives in the Zendesk agent workspace as a sidebar app. It reads the full ticket thread and leverages your knowledge base to deliver the right assistance—instantly.\n\n## Draft Once. Send Confidently.\n- Generate accurate, on-brand replies using ticket context + KB articles + playbooks  \n- Deliver consistent, high-quality responses across every agent  \n- Agents review, edit, and send — your team stays in control  \n\n## 40 Messages. 4 Seconds.\n- Instantly summarize any ticket into: issue, steps taken, current status  \n- Create wrap-up notes in seconds  \n- Configure for handoffs, escalations, or QA reviews — no copy-pasting  \n\n## Your Best Agent. For Every Agent.\n- Surface clear next steps from your KB and playbooks automatically  \n- Give new agents instant access to institutional knowledge  \n- Provide experienced agents with a reliable second opinion  \n\n## Your KB, Actually Used.\n- Unified search across articles and playbooks in one query  \n- Use @mentions to reference content — AI retrieves the right docs instantly  \n- No tab-switching, no digging  \n\n## Data Privacy \u0026 Security\nSwiftCX takes security and privacy seriously.\n\n![SOC II Type 2 compliant](https://d2yizv4ispshcv.cloudfront.net/images/soc-2-medium.png)\n![HIPAA compliant](https://d2yizv4ispshcv.cloudfront.net/images/hipaa-compliance.png)\n\n- **SOC 2 Type II Certified** — Independently audited for security and reliability  \n- **HIPAA Compliant** — Safeguards for protected health information  \n- **Encryption** — Data encrypted in transit (TLS/HTTPS) and at rest  \n- **No Data Sharing** — Never used to train models or shared externally  \n- **Data Minimization** — Only accesses active ticket context; no unnecessary storage  \n\nRead our [Privacy Policy](https://www.swiftcx.com/privacy)\n\n---\n\n## About SwiftCX\nSwiftCX is a customer experience platform built for modern support teams. We believe support software should be created by people who understand the realities of running support.\n\nLearn more at [swiftcx.com](https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002)\n\n[![SwiftCX logo](https://d2yizv4ispshcv.cloudfront.net/images/Footer-Banner-1.png)](https://www.swiftcx.com/?utm_source=Zendesk+Marketplace\u0026utm_medium=App+marketplace+listing\u0026utm_campaign=Zendesk_Copilot\u0026utm_id=zdm.002)","raw_installation_instructions":"### Getting Started\n\n#### Step 1: Create your SwiftCX account\n- Sign up at app.swiftcx.com/signup\n- Our team will provision your account and notify you as soon as it's ready\n\n#### Step 2: Connect Zendesk\n- Log in to SwiftCX and go to the Connections page\n- Connect your Zendesk instance\n- Click **Create Webhook** — this automatically sets up real-time ticket syncing (no technical setup required)\n\n#### Step 3: Enable SwiftCX Agent Assist in Zendesk\n- Open Zendesk Admin Center and locate the SwiftCX Agent Assist app\n- Click Authenticate and log in with your SwiftCX account\n- The Copilot will appear directly in the ticket sidebar once connected\n\nYou're all set — your agents can start using AI Copilot right away.\n\nNeed help? Visit [swiftcx.com](https://www.swiftcx.com/) to schedule a quick setup call.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://952483.apps.zdusercontent.com/952483/assets/1776108456-402800bee4a2069a73d4b35667cea516/logo-small.png","large_icon":"https://952483.apps.zdusercontent.com/952483/assets/1776108456-402800bee4a2069a73d4b35667cea516/logo.png","screenshots":["https://952483.apps.zdusercontent.com/952483/assets/1776108456-402800bee4a2069a73d4b35667cea516/screenshot-0.png","https://952483.apps.zdusercontent.com/952483/assets/1776108456-402800bee4a2069a73d4b35667cea516/screenshot-1.png","https://952483.apps.zdusercontent.com/952483/assets/1776108456-402800bee4a2069a73d4b35667cea516/screenshot-2.png"],"installation_count":17},{"id":952678,"name":"PDF Attachment Viewer","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2599926,"app_id":952678,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-18T23:01:44Z","updated_at":"2023-07-18T23:01:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3752,"entity_id":952678,"app_id":952678,"amount":275,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NVMoyAjGHwCFZpl9SvQMnot","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NHVwLAjGHwCFZpl","cost_id":1143,"cost_type":"CostStripe","active":true,"created_at":"2023-07-18T23:01:46.000Z","updated_at":"2023-07-18T23:01:46.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"5":2,"4":1,"1":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-18T23:01:44Z","updated_at":"2025-04-04T00:10:25Z","terms_conditions_url":null,"app_organization":{"id":5865,"name":"Canary Apps LLC","email":"support+zendesk@canary-apps.com","website":"https://canary-apps.com","country_code":"US","stripe_account_id":"acct_1NHVwLAjGHwCFZpl","state":null},"locations":[3],"date_published":"2023-07-28T21:29:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-12-13T17:53:17Z","owner_id":269519,"author_name":"Canary Apps LLC","author_email":"dev+zendesk@canary-apps.com","author_url":"https://canary-apps.com","short_description":"View PDF attachments within your Zendesk Support Tickets","long_description":"\u003cul\u003e\n\u003cli\u003eOpen and view \u003cstrong\u003ePDF\u003c/strong\u003e attachments right within your ticket \u003c/li\u003e\n\u003cli\u003eEasily search your PDF documents for relevant information from the PDF attachment viewer \u003c/li\u003e\n\u003cli\u003eNo more downloading PDF attachments to your file system before viewing them \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis app does not involve third party servers to provide the PDF viewing experience - your data stays with you alone.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIf you have any questions don\u0026#39;t hesitate to reach out to \u003ca href=\"mailto:support+zendesk@canary-apps.com\"\u003esupport+zendesk@canary-apps.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick install. \u003c/li\u003e\n\u003cli\u003eOpen a ticket that contains PDF attachments \u003c/li\u003e\n\u003cli\u003eOpen the app and you should see the names of your PDF attachments \u003c/li\u003e\n\u003cli\u003eClick on a PDF\u0026#39;s name \u003c/li\u003e\n\u003cli\u003eEnjoy the view\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions feel free to reach out to \u003ca href=\"mailto:support+zendesk@canary-apps.com\"\u003esupport+zendesk@canary-apps.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"- Open and view **PDF** attachments right within your ticket \n- Easily search your PDF documents for relevant information from the PDF attachment viewer \n- No more downloading PDF attachments to your file system before viewing them \n\n **This app does not involve third party servers to provide the PDF viewing experience - your data stays with you alone.** \n\n\nIf you have any questions don't hesitate to reach out to [support+zendesk@canary-apps.com](mailto:support+zendesk@canary-apps.com)","raw_installation_instructions":"- Click install. \n- Open a ticket that contains PDF attachments \n- Open the app and you should see the names of your PDF attachments \n- Click on a PDF's name \n- Enjoy the view\n\nIf you have any questions feel free to reach out to [support+zendesk@canary-apps.com](mailto:support+zendesk@canary-apps.com)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://952678.apps.zdusercontent.com/952678/assets/1702403408-a0432abcced34c9949be4ce2fa46c6fd/logo-small.png","large_icon":"https://952678.apps.zdusercontent.com/952678/assets/1702403408-a0432abcced34c9949be4ce2fa46c6fd/logo.png","screenshots":["https://952678.apps.zdusercontent.com/952678/assets/1702403408-a0432abcced34c9949be4ce2fa46c6fd/screenshot-0.png","https://952678.apps.zdusercontent.com/952678/assets/1702403408-a0432abcced34c9949be4ce2fa46c6fd/screenshot-1.png","https://952678.apps.zdusercontent.com/952678/assets/1702403408-a0432abcced34c9949be4ce2fa46c6fd/screenshot-2.png"],"installation_count":19},{"id":952928,"name":"Better Attachments","state":"published","version":"1.5.2","framework_version":"2.0","parameters":[{"id":2601809,"app_id":952928,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-19T15:43:37Z","updated_at":"2023-07-19T15:43:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3753,"entity_id":952928,"app_id":952928,"amount":1299,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NVWp9LYRpWiomgW","cost_id":693,"cost_type":"CostOneOff","active":true,"created_at":"2023-07-19T15:43:39.000Z","updated_at":"2023-07-19T15:43:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":4,"1":2,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-19T15:43:37Z","updated_at":"2025-06-23T15:49:23Z","terms_conditions_url":null,"app_organization":{"id":5930,"name":"Than Desk","email":"support@d3v-thanhelp.zendesk.com","website":"https://thandesk.com","country_code":"DE","stripe_account_id":"acct_1NVWp9LYRpWiomgW","state":null},"locations":[3,2],"date_published":"2023-07-28T21:47:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-06-23T15:49:19Z","owner_id":269519,"author_name":"Marc Köhler","author_email":"support@d3v-thanhelp.zendesk.com","author_url":"https://www.thandesk.com/?app=better-attachments","short_description":"Find attachments across all tickets. Easy deletion to free up storage space.","long_description":"\u003ch1\u003eBetter control over ticket attachments\u003c/h1\u003e\n\n\u003cp\u003eYou can view and manage attachments in two separate views: The ticket sidebar and the left-hand navigation bar. You will receive access to both apps without additional payment. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://than-dev.wistia.com/medias/oxk8i0q2pw\"\u003e\u003cimg src=\"https://www.marckohler.dev/media/better-attachment-demo-thumbnail.webp\" alt=\"Better Attachment Demo\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch2\u003eInside ticket sidebar\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCategorized attachments:\u003c/strong\u003e Break down ticket attachments by images, links, and files\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImage previews\u003c/strong\u003e: Simply click on an image thumbnail to open within Zendesk. No need to download or leave the tab. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFile previews\u003c/strong\u003e: Better Attachment also supports file previews for PDFs, Word documents, spreadsheets, PowerPoint slides and more. Right within Zendesk and nowhere else!\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click downloads\u003c/strong\u003e: Download single attachments or all attachments in a .ZIP file\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.postimg.cc/2S88BP5w/sidebar-preview.png\" alt=\"ticket sidebar pdf preview\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eInside navigation bar\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGlobal search\u003c/strong\u003e: Search for attachments throughout your entire Zendesk workspace\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree up storage space\u003c/strong\u003e: Quickly delete large attachments to save on Zendesk storage space\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttachment filters\u003c/strong\u003e: Filter attachments by file name, file size or file type \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket filters\u003c/strong\u003e: Search attachments in tickets based on its creation or update date, ticket status, tags, or custom field values. Find attachments in exactly the type of tickets you need. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy download\u003c/strong\u003e: Find specific attachments and download them with a single click\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket access\u003c/strong\u003e: Open the original ticket in a new Zendesk tab\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.postimg.cc/jdkkzFQT/navbar-view.png\" alt=\"navigation bar view\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and immediately keep track of your attachments.\u003c/p\u003e\n","raw_long_description":"# Better control over ticket attachments  \n\nYou can view and manage attachments in two separate views: The ticket sidebar and the left-hand navigation bar. You will receive access to both apps without additional payment. \n\n [![Better Attachment Demo](https://www.marckohler.dev/media/better-attachment-demo-thumbnail.webp)](https://than-dev.wistia.com/medias/oxk8i0q2pw) \n\n## Inside ticket sidebar  \n\n* **Categorized attachments:** Break down ticket attachments by images, links, and files  \n* **Image previews**: Simply click on an image thumbnail to open within Zendesk. No need to download or leave the tab. \n* **File previews**: Better Attachment also supports file previews for PDFs, Word documents, spreadsheets, PowerPoint slides and more. Right within Zendesk and nowhere else!  \n* **One-click downloads**: Download single attachments or all attachments in a .ZIP file  \n\n![ticket sidebar pdf preview](https://i.postimg.cc/2S88BP5w/sidebar-preview.png)  \n\n## Inside navigation bar  \n\n* **Global search**: Search for attachments throughout your entire Zendesk workspace  \n* **Free up storage space**: Quickly delete large attachments to save on Zendesk storage space  \n* **Attachment filters**: Filter attachments by file name, file size or file type \n* **Ticket filters**: Search attachments in tickets based on its creation or update date, ticket status, tags, or custom field values. 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The only true enterprise integration for \u003cstrong\u003e\u003ca href=\"https://business.adobe.com/products/magento/magento-commerce.html\"\u003eAdobe Commerce\u003c/a\u003e\u003c/strong\u003e - rated one of the \u003ca href=\"https://stackableapps.com/zendesk\"\u003eTop Zendesk Apps\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003eNo more shuffling between apps. agnoStack™ now makes it possible to \u003cstrong\u003eSearch, Modify and Create Orders\u003c/strong\u003e and \u003cstrong\u003eAccess Real-time Commerce, Shipping and Payment Data\u003c/strong\u003e directly inside Zendesk. NOW includes \u003cstrong\u003eAI for Commerce\u003c/strong\u003e making AI so simple it feels like magic!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-animation-Magento2.png\" alt=\"See agnoStack in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-2?listing=magento2\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eCORE FEATURES\u003c/h4\u003e\n\n\u003cp\u003eMagento 2 by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder basics/details\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder search/filter/sort/lookup\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePin ticket order\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds Processing\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAllow agents to process full, item-level and partial refunds (platform dependant).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Timeline\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eAccess a single, chronological view of an Order, bringing in a variety of useful details about an order\u0026#39;s history and purchase lifecycle directly into Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Macros\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Insights\u003c/strong\u003e*\u003c/p\u003e\n\n\u003cp\u003eSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e* Denotes Paid Features. Detailed pricing and tiers can be found at \u003ca href=\"https://agnostack.com/pricing\"\u003eagnostack.com/pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003ePrivacy: \u003ca href=\"https://agnostack.com/privacy\"\u003eagnostack.com/privacy\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eTerms: \u003ca href=\"https://agnostack.com/terms\"\u003eagnostack.com/terms\u003c/a\u003e\u003c/em\u003e\u003cbr\u003e\n\u003cem\u003eSupport: \u003ca href=\"mailto:support@agnostack.com\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eCustomers always first, including ours\u003c/h4\u003e\n\n\u003cp\u003e\u003cem\u003eAlways Optimizing\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe have a ton of features on our roadmap and look forward to continually improving your support experience!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about agnoStack™ at \u003ca href=\"https://agnostack.com\"\u003eagnostack.com\u003c/a\u003e. See all of our \u003ca href=\"https://www.zendesk.com/marketplace/partners/2383/agnostack/\"\u003eeCommerce apps\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eGive us 30 minutes and we\u0026#39;ll blow your business\u0026#39; mind. \u003ca href=\"https://agnostack.com/book-a-meeting\"\u003eSchedule a demo today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agnostack.com\"\u003e\u003cimg src=\"http://agnostack.com/images/agnoStack-marketplace-footer.png\" alt=\"Platform agnostic to grow with you from day 1 to day 100\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;agnoStack™ Omni-Channel Commerce\u0026quot; now available for: \u003cstrong\u003eShopify\u003c/strong\u003e, \u003cstrong\u003eBigCommerce\u003c/strong\u003e, \u003cstrong\u003ecommercetools\u003c/strong\u003e, \u003cstrong\u003eMagento\u003c/strong\u003e 2/Adobe Commerce Cloud, Magento 1, \u003cstrong\u003eElastic Path\u003c/strong\u003e, and \u003cstrong\u003eWooCommerce\u003c/strong\u003e at: \u003ca href=\"https://www.zendesk.com/apps/support/agnostack-commerce/\"\u003eagnoStack Omni-Channel Commerce\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eFor step-by-step instructions on how to configure the application, please see our \u003ca href=\"https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-2?listing=magento2\"\u003eOnboarding FAQs\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\u003c/p\u003e\n\n\u003cp\u003eOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\u003c/p\u003e\n\n\u003cp\u003eYou will first be prompted to enter corresponding commercetools configuration fields required for each platform.\u003c/p\u003e\n\n\u003cp\u003eAfter entering your configuration data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues/questions, please contact us at \u003cem\u003e\u003ca href=\"mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry\"\u003esupport@agnostack.com\u003c/a\u003e\u003c/em\u003e.\u003c/p\u003e\n","raw_long_description":"###Magento 2 support for Zendesk\n\n[agnoStack™ Magento 2 Support](https://agnostack.com) is THE leading Magento 2/Adobe Commerce integration app for Zendesk. The only true enterprise integration for **[Adobe Commerce](https://business.adobe.com/products/magento/magento-commerce.html)** - rated one of the [Top Zendesk Apps](https://stackableapps.com/zendesk)!\n\nNo more shuffling between apps. agnoStack™ now makes it possible to **Search, Modify and Create Orders** and **Access Real-time Commerce, Shipping and Payment Data** directly inside Zendesk. NOW includes **AI for Commerce** making AI so simple it feels like magic!\n\n[![See agnoStack in action](http://agnostack.com/images/agnoStack-marketplace-animation-Magento2.png)](https://agnostack.com)\n\n_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-2?listing=magento2)._\n\n####CORE FEATURES\n\nMagento 2 by agnoStack™_ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.\n\n**Order basics/details***\n\nGet basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.\n\n**Order search/filter/sort/lookup***\n\nYour agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.\n\n**Pin ticket order***\n\nAgents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.\n\n**Refunds Processing***\n\nAllow agents to process full, item-level and partial refunds (platform dependant).\n\n**Order Timeline***\n\nAccess a single, chronological view of an Order, bringing in a variety of useful details about an order's history and purchase lifecycle directly into Zendesk.\n\n**Advanced Macros***\n\nQuickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.\n\n**Customer Insights***\n\nSurface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.\n\n_* Denotes Paid Features. Detailed pricing and tiers can be found at [agnostack.com/pricing](https://agnostack.com/pricing)._\n\n---\n\n_Privacy: [agnostack.com/privacy](https://agnostack.com/privacy)_\n_Terms: [agnostack.com/terms](https://agnostack.com/terms)_\n_Support: [support@agnostack.com](mailto:support@agnostack.com)_\n\n---\n\n####Customers always first, including ours\n\n_Always Optimizing_\n\nWe have a ton of features on our roadmap and look forward to continually improving your support experience!\n\n---\n\n**Learn More**\n\nLearn more about agnoStack™ at [agnostack.com](https://agnostack.com). See all of our [eCommerce apps](https://www.zendesk.com/marketplace/partners/2383/agnostack/).\n\nGive us 30 minutes and we'll blow your business' mind. [Schedule a demo today](https://agnostack.com/book-a-meeting).\n\n[![Platform agnostic to grow with you from day 1 to day 100](http://agnostack.com/images/agnoStack-marketplace-footer.png)](https://agnostack.com)\n\n\"agnoStack™ Omni-Channel Commerce\" now available for: **Shopify**, **BigCommerce**, **commercetools**, **Magento** 2/Adobe Commerce Cloud, Magento 1, **Elastic Path**, and **WooCommerce** at: [agnoStack Omni-Channel Commerce](https://www.zendesk.com/apps/support/agnostack-commerce/)!\n","raw_installation_instructions":"_For step-by-step instructions on how to configure the application, please see our [Onboarding FAQs](https://agnostack.com/faqs/setup-onboarding/install-configure-your-app/configuring-magento-2?listing=magento2)._\n\nIf you have an existing Zendesk custom field used to store Order IDs, please enter it in the Order ID Field (not required).\n\nOnce you install the base application, open any new or existing ticket and you will then go through several screens to complete and activate your Configuration.\n\nYou will first be prompted to enter corresponding commercetools configuration fields required for each platform.\n\nAfter entering your configuration data, you will be able to select your Subscription Tier and any additional options. As an Administrator, you can upgrade/downgrade your tier any time.\n\nYou'll get a confirmation screen before you Activate and then should be all set (please note, activation can take a few moments)!\n\nIf you have any issues/questions, please contact us at _[support@agnostack.com](mailto:support@agnostack.com?subject=agnoStack%20Plugin%20Inquiry)_.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://952955.apps.zdusercontent.com/952955/assets/1783645481-80e80f6e9aad7ae0fc3dbeb8728de59c/logo-small.png","large_icon":"https://952955.apps.zdusercontent.com/952955/assets/1783645481-80e80f6e9aad7ae0fc3dbeb8728de59c/logo.png","screenshots":["https://952955.apps.zdusercontent.com/952955/assets/1783645481-80e80f6e9aad7ae0fc3dbeb8728de59c/screenshot-0.png","https://952955.apps.zdusercontent.com/952955/assets/1783645481-80e80f6e9aad7ae0fc3dbeb8728de59c/screenshot-1.png","https://952955.apps.zdusercontent.com/952955/assets/1783645481-80e80f6e9aad7ae0fc3dbeb8728de59c/screenshot-2.png"],"installation_count":32},{"id":954091,"name":"Shopware 5 Event Sync by Knots","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2613039,"app_id":954091,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-20T19:55:33Z","updated_at":"2023-07-20T19:55:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2613037,"app_id":954091,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2023-07-20T19:55:32Z","updated_at":"2023-07-20T19:55:32Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2613038,"app_id":954091,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2023-07-20T19:55:32Z","updated_at":"2023-07-20T19:55:32Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2741084,"app_id":954091,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-11-09T18:58:06Z","updated_at":"2023-11-09T18:58:06Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2741085,"app_id":954091,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-11-09T18:58:06Z","updated_at":"2023-11-09T18:58:06Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":3758,"entity_id":954091,"app_id":954091,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-20T19:55:34.000Z","updated_at":"2023-07-20T19:55:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-20T19:55:31Z","updated_at":"2025-12-05T16:55:54Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2023-08-08T16:38:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:55:50Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Access and integrate data from Shopware 5 to enhance your tickets automatically","long_description":"\u003ch1\u003eShopware 5 Event Sync by Knots\u003c/h1\u003e\n\n\u003cp\u003eThe Shopware 5 Event Sync app, developed by Knots, empowers support agents with the ability to fetch and leverage Shopware 5 data directly within Zendesk tickets. No need to transition between platforms as you deliver superior support aided by real-time visibility into your Shopware 5 data.\u003c/p\u003e\n\n\u003ch2\u003eKey Features of Shopware 5 Event Sync for Zendesk:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eRetrieve Shopware 5 Data\u003c/strong\u003e: Access customer details, order information, and product data from Shopware 5 without leaving Zendesk. Retrieve and display essential information within Zendesk tickets to provide informed support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Sync\u003c/strong\u003e:  Enjoy real-time synchronization between Shopware 5 and Zendesk. Ensure the latest information is always available to your support agents, such as order status or customer data, which are automatically reflected within Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Automation\u003c/strong\u003e: Automate ticket creation or updates based on Shopware 5 data. Streamline your support process by automatically generating or updating Zendesk tickets when specific conditions are met, saving time and improving efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrder Tracking and Updates\u003c/strong\u003e: Keep track of order status and provide accurate information to customers. Support agents can retrieve real-time order information, tracking numbers, and shipment details directly within Zendesk, allowing for quick and precise responses.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHow Lookup Data Sync Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eA new incoming customer support ticket via Email or any other channel like chat, social media, or ticket form is created in Zendesk.\u003c/li\u003e\n\u003cli\u003eKnots middleware immediately fetches additional information from your Shopware 5 system via API.\u003c/li\u003e\n\u003cli\u003eYou can extract any value from the JSON data retrieved. The information needed is stored inside Zendesk in ticket fields. \u003c/li\u003e\n\u003cli\u003eBased on this data, you can prioritize, route the ticket or trigger any other automation. With placeholders, the info can also be added to macros.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIt works best if combined with the \u003cstrong\u003e\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/\"\u003eTicket Parser\u003c/a\u003e\u003c/strong\u003e to extract IDs in first place, e.g. Order-ID or Customer-ID.\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@knots.io\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots offers you ready-to-go \u003cstrong\u003eevent-driven automation\u003c/strong\u003e modules for Zendesk like \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket parser via Regular Expressions\u003c/li\u003e\n\u003cli\u003eNLP Ticket classification for contact reasons\u003c/li\u003e\n\u003cli\u003eOCR text recognition from PDFs\u003c/li\u003e\n\u003cli\u003eWebhook based telephony integration\u003c/li\u003e\n\u003cli\u003eGDPR anonymization by keeping reporting data\u003c/li\u003e\n\u003cli\u003eSend ticket data to backend systems with an authentication layer e.g. OAuth2\u003c/li\u003e\n\u003cli\u003eRetrieve data from backend systems via API and store\u003c/li\u003e\n\u003cli\u003eetc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your Shopware 5 event sync app.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Shopware 5 Event Sync by Knots\n\nThe Shopware 5 Event Sync app, developed by Knots, empowers support agents with the ability to fetch and leverage Shopware 5 data directly within Zendesk tickets. No need to transition between platforms as you deliver superior support aided by real-time visibility into your Shopware 5 data.\n\n## Key Features of Shopware 5 Event Sync for Zendesk:\n\n1. **Retrieve Shopware 5 Data**: Access customer details, order information, and product data from Shopware 5 without leaving Zendesk. Retrieve and display essential information within Zendesk tickets to provide informed support.\n2. **Real-Time Sync**:  Enjoy real-time synchronization between Shopware 5 and Zendesk. Ensure the latest information is always available to your support agents, such as order status or customer data, which are automatically reflected within Zendesk.\n3. **Ticket Automation**: Automate ticket creation or updates based on Shopware 5 data. Streamline your support process by automatically generating or updating Zendesk tickets when specific conditions are met, saving time and improving efficiency.\n4. **Order Tracking and Updates**: Keep track of order status and provide accurate information to customers. Support agents can retrieve real-time order information, tracking numbers, and shipment details directly within Zendesk, allowing for quick and precise responses.\n\n\n\n## How Lookup Data Sync Works\n\n1. A new incoming customer support ticket via Email or any other channel like chat, social media, or ticket form is created in Zendesk.\n2. Knots middleware immediately fetches additional information from your Shopware 5 system via API.\n3. You can extract any value from the JSON data retrieved. The information needed is stored inside Zendesk in ticket fields. \n4. Based on this data, you can prioritize, route the ticket or trigger any other automation. With placeholders, the info can also be added to macros.\n\nIt works best if combined with the **[Ticket Parser](https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/)** to extract IDs in first place, e.g. Order-ID or Customer-ID.\n\n\n## App inquiries\n\n[Contact us](mailto:zendesk@knots.io) if you have any questions, comments, or feature requests regarding this app.\n\n## About Knots\n\nKnots offers you ready-to-go **event-driven automation** modules for Zendesk like \n\n- Ticket parser via Regular Expressions\n- NLP Ticket classification for contact reasons\n- OCR text recognition from PDFs\n- Webhook based telephony integration\n- GDPR anonymization by keeping reporting data\n- Send ticket data to backend systems with an authentication layer e.g. OAuth2\n- Retrieve data from backend systems via API and store\n- etc.\n\n## Contact\n\nMail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your Shopware 5 event sync app.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://954091.apps.zdusercontent.com/954091/assets/1764154333-d81b3fd16bc3ad186264116367080848/logo-small.png","large_icon":"https://954091.apps.zdusercontent.com/954091/assets/1764154333-d81b3fd16bc3ad186264116367080848/logo.png","screenshots":["https://954091.apps.zdusercontent.com/954091/assets/1764154333-d81b3fd16bc3ad186264116367080848/screenshot-0.png","https://954091.apps.zdusercontent.com/954091/assets/1764154333-d81b3fd16bc3ad186264116367080848/screenshot-1.png","https://954091.apps.zdusercontent.com/954091/assets/1764154333-d81b3fd16bc3ad186264116367080848/screenshot-2.png"],"installation_count":3},{"id":954285,"name":"Sunshine Conversations Campaigns PRO by Centribal","state":"published","version":"1.2.6","framework_version":"2.0","parameters":[{"id":2613541,"app_id":954285,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-21T10:36:15Z","updated_at":"2023-07-21T10:36:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2658571,"app_id":954285,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2023-08-03T22:21:43Z","updated_at":"2023-08-03T22:21:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2613534,"app_id":954285,"name":"App ID","kind":"text","required":true,"position":2,"created_at":"2023-07-21T10:36:14Z","updated_at":"2023-07-21T10:36:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2613535,"app_id":954285,"name":"WhatsApp Namespace","kind":"text","required":true,"position":3,"created_at":"2023-07-21T10:36:14Z","updated_at":"2023-07-21T10:36:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2613536,"app_id":954285,"name":"show_ticket_app","kind":"checkbox","required":false,"position":4,"created_at":"2023-07-21T10:36:14Z","updated_at":"2023-07-21T10:36:14Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2613537,"app_id":954285,"name":"show_user_app","kind":"checkbox","required":false,"position":5,"created_at":"2023-07-21T10:36:14Z","updated_at":"2023-07-21T10:36:14Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2613538,"app_id":954285,"name":"show_create_ticket","kind":"checkbox","required":false,"position":6,"created_at":"2023-07-21T10:36:15Z","updated_at":"2023-07-21T10:36:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2613539,"app_id":954285,"name":"show_assignee_ticket","kind":"checkbox","required":false,"position":7,"created_at":"2023-07-21T10:36:15Z","updated_at":"2023-07-21T10:36:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2613540,"app_id":954285,"name":"assignee_ticket","kind":"checkbox","required":false,"position":8,"created_at":"2023-07-21T10:36:15Z","updated_at":"2023-07-21T10:36:15Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":3759,"entity_id":954285,"app_id":954285,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-21T10:36:17.000Z","updated_at":"2023-07-21T10:36:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-21T10:36:09Z","updated_at":"2026-09-17T18:14:45Z","terms_conditions_url":null,"app_organization":{"id":3954,"name":"Centribal AMERICA","email":"ciriarte@centribal.com","website":"www.centribal.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[2,3,5],"date_published":"2023-08-03T22:27:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://centribal.com/us/centribal-platform/pricing/"},"location_names":["nav_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-09-17T18:14:38Z","owner_id":269519,"author_name":"Centribal","author_email":"help@centribal.com","author_url":"https://centribal.com","short_description":"Send WhatsApp notifications individually or to a group of people.","long_description":"\u003cp\u003e\u003cstrong\u003eThis app requires Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eWhat is Sunshine Conversations Campaigns Pro?\u003c/h1\u003e\n\n\u003cp\u003eCentribal helps companies automate customer service and messaging workflows with omnichannel technology and AI-enabled solutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSunshine Conversations Campaigns Pro\u003c/strong\u003e is an intuitive Zendesk app for WhatsApp campaigns, connected to Centribal Platform. It allows you to use WhatsApp phone numbers configured in Sunshine Conversations, select approved WhatsApp templates, and send notifications individually or at scale.\u003c/p\u003e\n\n\u003ch1\u003eApplication capabilities\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUse text, parameter, button, document, image, and other WhatsApp-approved templates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend unlimited contacts using a CSV file for bulk or individual message delivery.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess campaign performance statistics and WhatsApp notification delivery information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect a chatbot to handle users\u0026#39; responses.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eRequirements\u003c/h1\u003e\n\n\u003cp\u003eIt is necessary for \u003cstrong\u003eSunshine Conversations Campaigns Pro\u003c/strong\u003e that you have:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA valid and active Sunshine Conversations license.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn approved WhatsApp number.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn approved WhatsApp template.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn active Centribal Platform license with a Sunshine Conversations plan.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData disclosure and privacy\u003c/h1\u003e\n\n\u003cp\u003eThe app accesses the Sunshine Conversations configuration values entered during setup, approved WhatsApp template data, campaign names, recipient phone numbers, CSV recipient lists uploaded by admins, template variables, message content and media URLs supplied for notifications, selected Zendesk end-user fields, and delivery or statistics data returned by Sunshine Conversations.\u003c/p\u003e\n\n\u003cp\u003eThis data is used only to display approved templates, send WhatsApp notifications requested by authorized Zendesk users, create optional internal ticket notes, and provide campaign delivery information. Centribal does not sell this data or use it for unrelated marketing. Customer data is handled with access controls and technical and organizational safeguards intended to prevent misuse, unauthorized access, or exposure.\u003c/p\u003e\n\n\u003cp\u003eFor more information, see Centribal\u0026#39;s \u003ca href=\"https://centribal.com/politica-de-privacidad/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eRequirements\u003c/h1\u003e\n\n\u003cp\u003eIt is necessary for \u003cstrong\u003eSunshine Conversations Campaigns Pro\u003c/strong\u003e that you have: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA valid and active Sunshine Conversations license.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAn approved WhatsApp number.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAny approved WhatsApp template.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAn active Centribal Platform license with Sunshine Conversation plan.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eInstallation.\u003c/h1\u003e\n\n\u003cp\u003eClick Install. \u003c/p\u003e\n\n\u003ch1\u003eSetup.\u003c/h1\u003e\n\n\u003cp\u003eYou need to know the following data in order to configure Sunshine Conversations.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCentribal Platform token: Centribal Platform application Token related with the Sunshine Conversation application.\u003c/li\u003e\n\u003cli\u003eApp ID: Sunshine Conversations application identifier.\u003c/li\u003e\n\u003cli\u003eWhatsApp Namespace: Identifier provided by Sunshine Conversations. It is located where WhatsApp templates are registered.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eSupport.\u003c/h1\u003e\n\n\u003cp\u003eShould you need further assistance, please, contact \u003ca href=\"mailto:%20help@centribal.com\"\u003ehelp@centribal.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This app requires Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative.**\n\n# What is Sunshine Conversations Campaigns Pro?\n\nCentribal helps companies automate customer service and messaging workflows with omnichannel technology and AI-enabled solutions.\n\n**Sunshine Conversations Campaigns Pro** is an intuitive Zendesk app for WhatsApp campaigns, connected to Centribal Platform. It allows you to use WhatsApp phone numbers configured in Sunshine Conversations, select approved WhatsApp templates, and send notifications individually or at scale.\n\n# Application capabilities\n\n* Use text, parameter, button, document, image, and other WhatsApp-approved templates.\n\n* Send unlimited contacts using a CSV file for bulk or individual message delivery.\n\n* Access campaign performance statistics and WhatsApp notification delivery information.\n\n* Connect a chatbot to handle users' responses.\n\n# Requirements\n\nIt is necessary for **Sunshine Conversations Campaigns Pro** that you have:\n\n* A valid and active Sunshine Conversations license.\n\n* An approved WhatsApp number.\n\n* An approved WhatsApp template.\n\n* An active Centribal Platform license with a Sunshine Conversations plan.\n\n# Data disclosure and privacy\n\nThe app accesses the Sunshine Conversations configuration values entered during setup, approved WhatsApp template data, campaign names, recipient phone numbers, CSV recipient lists uploaded by admins, template variables, message content and media URLs supplied for notifications, selected Zendesk end-user fields, and delivery or statistics data returned by Sunshine Conversations.\n\nThis data is used only to display approved templates, send WhatsApp notifications requested by authorized Zendesk users, create optional internal ticket notes, and provide campaign delivery information. Centribal does not sell this data or use it for unrelated marketing. Customer data is handled with access controls and technical and organizational safeguards intended to prevent misuse, unauthorized access, or exposure.\n\nFor more information, see Centribal's [Privacy Policy](https://centribal.com/politica-de-privacidad/).","raw_installation_instructions":"# Requirements \n\nIt is necessary for **Sunshine Conversations Campaigns Pro** that you have: \n\n* A valid and active Sunshine Conversations license.  \n* An approved WhatsApp number.  \n* Any approved WhatsApp template.  \n* An active Centribal Platform license with Sunshine Conversation plan.  \n\n# Installation. \n\n Click Install. \n\n# Setup. \n\nYou need to know the following data in order to configure Sunshine Conversations.  \n\n* Centribal Platform token: Centribal Platform application Token related with the Sunshine Conversation application.\n* App ID: Sunshine Conversations application identifier.\n* WhatsApp Namespace: Identifier provided by Sunshine Conversations. It is located where WhatsApp templates are registered.  \n\n# Support. \n\nShould you need further assistance, please, contact [help@centribal.com](mailto: help@centribal.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://954285.apps.zdusercontent.com/954285/assets/1789600576-a4d3e91660ebf3015e5ddf40e5ac2ad0/logo-small.png","large_icon":"https://954285.apps.zdusercontent.com/954285/assets/1789600576-a4d3e91660ebf3015e5ddf40e5ac2ad0/logo.png","screenshots":["https://954285.apps.zdusercontent.com/954285/assets/1789600576-a4d3e91660ebf3015e5ddf40e5ac2ad0/screenshot-0.png","https://954285.apps.zdusercontent.com/954285/assets/1789600576-a4d3e91660ebf3015e5ddf40e5ac2ad0/screenshot-1.png","https://954285.apps.zdusercontent.com/954285/assets/1789600576-a4d3e91660ebf3015e5ddf40e5ac2ad0/screenshot-2.png"],"installation_count":31},{"id":954339,"name":"Bacen RDR by MOL","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2613670,"app_id":954339,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-21T14:18:47Z","updated_at":"2023-07-21T14:18:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2613668,"app_id":954339,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2023-07-21T14:18:46Z","updated_at":"2023-07-21T14:18:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2613669,"app_id":954339,"name":"uniquetoken","kind":"text","required":true,"position":2,"created_at":"2023-07-21T14:18:47Z","updated_at":"2023-07-21T14:18:47Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3760,"entity_id":954339,"app_id":954339,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-21T14:18:48.000Z","updated_at":"2023-07-21T14:18:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-21T14:18:46Z","updated_at":"2026-04-08T13:41:03Z","terms_conditions_url":"https://www.mol.legal/politica-de-privacidade","app_organization":{"id":5232,"name":"Mediação Online","email":"suporte.crawler@mediacaonline.com","website":"https://www.mediacaonline.com/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-05-19T20:17:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mol.legal/gestao-reclamacoes"},"location_names":["ticket_sidebar"],"last_update_time":"2023-08-03T16:34:22Z","owner_id":269519,"author_name":"Mediação Online","author_email":"suporte.crawler@mediacaonline.com","author_url":"https://www.mediacaonline.com","short_description":"Agora, com a MOL, você vai ter as demandas do Bacen RDR dentro do Zendesk","long_description":"\u003cp\u003eA MOL tem a solução tecnológica completa para obter, gerir e tratar conflitos de maneira online integrada com os serviços que você já utiliza.\u003c/p\u003e\n\n\u003cp\u003eAtravés desta integração, a MOL leva para o seu Zendesk Support as demandas do Bacen RDR. Centralize o seu fluxo de atendimento em uma única plataforma.\u003c/p\u003e\n\n\u003cp\u003eFuncionalidades\u003c/p\u003e\n\n\u003cp\u003eResponder, Prorrogar prazo, Marcar como lida e Ajuda.\u003c/p\u003e\n\n\u003cp\u003eEm caso de dúvidas sobre a utilização do aplicativo acesse o ícone de ajuda dentro do próprio para acessar o manual de instruções.\u003c/p\u003e\n\n\u003cp\u003eNota: este é um aplicativo de instalação gratuita no Zendesk Support, todavia, para sua utilização se faz necessária a contratação e configuração dos dados. Para tal nos contate através do e-mail \u003ca href=\"mailto:salesb2b@mediacaonline.com\"\u003esalesb2b@mediacaonline.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSiga os seguintes passos para você começar a usar nosso app:\u003c/p\u003e\n\n\u003cp\u003eInstale o app na conta Zendesk Support\u003c/p\u003e\n\n\u003cp\u003eInforme os dados para conectar com sua conta na Mediação Online\u003c/p\u003e\n\n\u003cp\u003eEntre nos tickets criados e gerencie as reclamações.\u003c/p\u003e\n","raw_long_description":"A MOL tem a solução tecnológica completa para obter, gerir e tratar conflitos de maneira online integrada com os serviços que você já utiliza.\n\nAtravés desta integração, a MOL leva para o seu Zendesk Support as demandas do Bacen RDR. Centralize o seu fluxo de atendimento em uma única plataforma.\n\nFuncionalidades\n\nResponder, Prorrogar prazo, Marcar como lida e Ajuda.\n\nEm caso de dúvidas sobre a utilização do aplicativo acesse o ícone de ajuda dentro do próprio para acessar o manual de instruções.\n\nNota: este é um aplicativo de instalação gratuita no Zendesk Support, todavia, para sua utilização se faz necessária a contratação e configuração dos dados. Para tal nos contate através do e-mail \u003csalesb2b@mediacaonline.com\u003e.","raw_installation_instructions":"Siga os seguintes passos para você começar a usar nosso app:\n\nInstale o app na conta Zendesk Support\n\nInforme os dados para conectar com sua conta na Mediação Online\n\nEntre nos tickets criados e gerencie as reclamações.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://954339.apps.zdusercontent.com/954339/assets/1690806444-6c8142943c82e3c5f683ca5d20ee0a8d/logo-small.png","large_icon":"https://954339.apps.zdusercontent.com/954339/assets/1690806444-6c8142943c82e3c5f683ca5d20ee0a8d/logo.png","screenshots":["https://954339.apps.zdusercontent.com/954339/assets/1690806444-6c8142943c82e3c5f683ca5d20ee0a8d/screenshot-0.png","https://954339.apps.zdusercontent.com/954339/assets/1690806444-6c8142943c82e3c5f683ca5d20ee0a8d/screenshot-1.png","https://954339.apps.zdusercontent.com/954339/assets/1690806444-6c8142943c82e3c5f683ca5d20ee0a8d/screenshot-2.png"],"installation_count":7},{"id":954378,"name":"Zoom Phone","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2613814,"app_id":954378,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-21T17:52:07Z","updated_at":"2023-07-21T17:52:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3761,"entity_id":954378,"app_id":954378,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-21T17:52:08.000Z","updated_at":"2023-07-21T17:52:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":1,"count":{"1":2,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-21T17:52:06Z","updated_at":"2026-09-23T16:41:08Z","terms_conditions_url":null,"app_organization":{"id":1054,"name":"Zoom","email":"edison.xing@zoom.us","website":"www.zoom.us","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2023-11-06T15:55:13Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-09-23T16:41:03Z","owner_id":269519,"author_name":"Zoom Video Communications, Inc.","author_email":"zoom-integrations@zoom.us","author_url":"https://zoom.us","short_description":"Make and receive Zoom Phone calls inside Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZoom helps organizations connect, collaborate, and deliver better customer experiences through its AI-first work platform for human connection.\u003cbr\u003e\n Zoom Phone for Zendesk helps teams streamline support workflows by bringing Zoom Phone calling capabilities into Zendesk. Agents can click to call phone numbers in Zendesk, manually dial from the embedded softphone, and automatically log call activity to Zendesk.\u003cbr\u003e\n Key capabilities include click-to-call, manual dialing, automatic call logging, access to voicemails and recordings within call logs, access to call history, SMS support, Zoom call quality and security, and access to additional Zoom Client features.  \u003c/p\u003e\n\n\u003ch2\u003eData Disclosure:\u003c/h2\u003e\n\n\u003cp\u003eThis integration accesses, uses, and stores Zendesk and Zoom data as needed to enable calling, SMS, and call logging workflows, including user/account identifiers, customer/contact information, phone numbers, ticket information, call metadata, SMS metadata/content where applicable, voicemail and recording references where enabled, and call history. This data is used to place and receive calls, associate activity with Zendesk records, and log interaction details in Zendesk. For more information, see the \u003ca href=\"https://www.zoom.com/en/trust/privacy/privacy-statement/\"\u003ezoom privacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation and setup resources\u003c/h2\u003e\n\n\u003cp\u003eThis integration requires a two part installation: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the integration from this listing by clicking ‘Install’ at the top of this page. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eThen, select this listing on the \u003ca href=\"https://marketplace.zoom.us/apps/WA7BD2H5Q26FizQ6H412Pw\"\u003eZoom marketplace\u003c/a\u003e and install the integration from that \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can review the installation process \u003ca href=\"https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0057601\"\u003ehere\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you are a user you can review using Zoom Phone for Zendesk \u003ca href=\"https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0057719\"\u003ehere\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImportant Note:\u003c/strong\u003e Please ensure that your Zoom Admin has enabled  \u003ca href=\"https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0070147\"\u003ethis setting\u003c/a\u003e for you to use Zoom Phone Calling from Zendesk. While on a call, you will see the dialog box Allow Zoom Phone for Zendesk to manage call control actions on your behalf, asking you to make the selection of “Always”, “Now”, “Never” to manage your call control: You can change your selections at any time.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nZoom helps organizations connect, collaborate, and deliver better customer experiences through its AI-first work platform for human connection.\n Zoom Phone for Zendesk helps teams streamline support workflows by bringing Zoom Phone calling capabilities into Zendesk. Agents can click to call phone numbers in Zendesk, manually dial from the embedded softphone, and automatically log call activity to Zendesk.\n Key capabilities include click-to-call, manual dialing, automatic call logging, access to voicemails and recordings within call logs, access to call history, SMS support, Zoom call quality and security, and access to additional Zoom Client features.  \n\n \n\n## Data Disclosure: \n This integration accesses, uses, and stores Zendesk and Zoom data as needed to enable calling, SMS, and call logging workflows, including user/account identifiers, customer/contact information, phone numbers, ticket information, call metadata, SMS metadata/content where applicable, voicemail and recording references where enabled, and call history. This data is used to place and receive calls, associate activity with Zendesk records, and log interaction details in Zendesk. For more information, see the [zoom privacy policy] (https://www.zoom.com/en/trust/privacy/privacy-statement/)","raw_installation_instructions":"## Installation and setup resources \n This integration requires a two part installation: \n\n 1. Install the integration from this listing by clicking ‘Install’ at the top of this page. \n\n  2. Then, select this listing on the [Zoom marketplace](https://marketplace.zoom.us/apps/WA7BD2H5Q26FizQ6H412Pw) and install the integration from that \n\n 3. You can review the installation process [here](https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0057601) \n\n 4. If you are a user you can review using Zoom Phone for Zendesk [here](https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0057719) \n\n 5. **Important Note:** Please ensure that your Zoom Admin has enabled  [this setting](https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0070147) for you to use Zoom Phone Calling from Zendesk. While on a call, you will see the dialog box Allow Zoom Phone for Zendesk to manage call control actions on your behalf, asking you to make the selection of “Always”, “Now”, “Never” to manage your call control: You can change your selections at any time.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://954378.apps.zdusercontent.com/954378/assets/1778228502-cd3f6bfcc6f86e408a292f231f757949/logo-small.png","large_icon":"https://954378.apps.zdusercontent.com/954378/assets/1778228502-cd3f6bfcc6f86e408a292f231f757949/logo.png","screenshots":["https://954378.apps.zdusercontent.com/954378/assets/1778228502-cd3f6bfcc6f86e408a292f231f757949/screenshot-0.png","https://954378.apps.zdusercontent.com/954378/assets/1778228502-cd3f6bfcc6f86e408a292f231f757949/screenshot-1.png","https://954378.apps.zdusercontent.com/954378/assets/1778228502-cd3f6bfcc6f86e408a292f231f757949/screenshot-2.png"],"installation_count":311},{"id":954388,"name":"Instagram Channel by AssureSoft","state":"published","version":"1.2.2","framework_version":"2.0","parameters":[{"id":2613839,"app_id":954388,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-21T18:41:03Z","updated_at":"2023-07-21T18:41:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3762,"entity_id":954388,"app_id":954388,"amount":2000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NVhB1C9L0eMQ4Xe8kJoXXAJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DMY7yC9L0eMQ4Xe","cost_id":1144,"cost_type":"CostStripe","active":false,"created_at":"2023-07-21T18:41:04.000Z","updated_at":"2023-07-21T18:41:04.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6183,"entity_id":954388,"app_id":954388,"amount":4000,"name":"Single plan","description":"\u003cp\u003e\u003cstrong\u003eFree 30 day trial\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFree 30-day trial, then $40.00 per month\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1U4MOPC9L0eMQ4XenR7yOYMk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DMY7yC9L0eMQ4Xe","cost_id":1760,"cost_type":"CostStripe","active":true,"created_at":"2026-09-10T19:58:28.000Z","updated_at":"2026-09-10T19:58:28.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-07-21T18:41:02Z","updated_at":"2026-09-10T19:58:28Z","terms_conditions_url":"https://www.assuresoft.com/zendesk/terms","app_organization":{"id":1688,"name":"assuresoft","email":"zendesk@assuresoft.com","website":"www.assuresoft.com","country_code":"US","stripe_account_id":"acct_1DMY7yC9L0eMQ4Xe","state":"unpublished"},"locations":[],"date_published":"2024-01-17T17:16:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-09-10T19:58:26Z","owner_id":269519,"author_name":"AssureSoft","author_email":"zendesk@assuresoft.com","author_url":"https://www.assuresoft.com","short_description":"Channel integration to connect an Instagram Business Account into Zendesk Support.","long_description":"\u003ch1\u003eInstagram Channel\u003c/h1\u003e\n\n\u003cp\u003eInstagram is a photo and video-sharing social networking service owned by Facebook, Inc. The app allows users to upload photos and videos to the service, which can be edited with various filters, and organized with tags and location information.  \u003c/p\u003e\n\n\u003cp\u003eInstagram Channel Integration for Zendesk offers the opportunity to expand your customer service experience through photo and video-sharing between Instagram and Zendesk Support.  \u003c/p\u003e\n\n\u003cp\u003eThis new Channel Integration allows you to connect your company’s Instagram Business Account to your Zendesk Support subdomain and helps you creating and handling Instagram posts into your Zendesk workflow.  \u003c/p\u003e\n\n\u003cp\u003eWith this Instagram Channel Integration you will be able to:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport Instagram Posts through the traditional tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupport Videos and Photos on tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupport Instagram Carousel Posts for your Business.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReply from Zendesk Support straight to Instagram posts.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGet notified when a Post’s comment is replied from Instagram.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGet notified when a Post’s comment is edited from Instagram.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate your Old Instagram Posts as tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDefine a Ticket Type, Ticket Priority and Tags for your coming Instagram Tickets.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eNote: Your Zendesk Support workflow will not be modified by this Channel Integration.\u003c/p\u003e\n\u003c/blockquote\u003e\n","installation_instructions":"\u003ch2\u003eHow to Install Instagram Channel:\u003c/h2\u003e\n\n\u003ch4\u003eThe Instagram Channel Integration needs:\u003c/h4\u003e\n\n\u003cp\u003eAn active Instagram Business Account linked to an active Facebook Page. To know how to change to an Instagram Business Account and link it to a Facebook Page follow these steps.  \u003c/p\u003e\n\n\u003cp\u003eNote: Please follow these steps using the Instagram mobile app especially when linking it to a Facebook page.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFrom your existing profile in the mobile app, tap on \u003cstrong\u003eSettings\u003c/strong\u003e. (If you don’t have a profile yet, install Instagram on your device and follow the prompts to create a personal profile).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose the \u003cstrong\u003eSwitch to Business Account\u003c/strong\u003e option.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the \u003cstrong\u003eSet Up Your Business Account\u003c/strong\u003e page, review your business’s contact information, make any changes and tap Continue.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the Connect to Facebook page, choose the Facebook page you will link to your Instagram Business Account and tap \u003cstrong\u003eDone\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePreparation  - Adding an Instagram Business Account to Zendesk:\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Instagram Channel Integration app from the Zendesk Marketplace.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eChannels Integrations\u003c/strong\u003e in your Zendesk Support settings.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eInstagram Channel\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview the \u003cstrong\u003eGeneral Information\u003c/strong\u003e tab and make changes if applicable.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eAccounts\u003c/strong\u003e tab and press \u003cstrong\u003eAdd Account\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the pop-up page, set the Instagram integration name for your company.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the \u003cstrong\u003eConnect to Facebook\u003c/strong\u003e button.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLogin to the Facebook account that has the Facebook page you will use if applicable.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the next pop-up page, select the Facebook page which has a linked Instagram Business account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePress \u003cstrong\u003eSubmit\u003c/strong\u003e button\u003c/li\u003e\n\u003cli\u003eThat’s it! Start receiving your Instagram posts on tickets once someone comments your post.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e This Instagram Channel integration does not support Instagram Direct Messages.\u003c/p\u003e\n\u003c/blockquote\u003e\n","raw_long_description":"# Instagram Channel  \n\nInstagram is a photo and video-sharing social networking service owned by Facebook, Inc. The app allows users to upload photos and videos to the service, which can be edited with various filters, and organized with tags and location information.  \n\nInstagram Channel Integration for Zendesk offers the opportunity to expand your customer service experience through photo and video-sharing between Instagram and Zendesk Support.  \n\nThis new Channel Integration allows you to connect your company’s Instagram Business Account to your Zendesk Support subdomain and helps you creating and handling Instagram posts into your Zendesk workflow.  \n\nWith this Instagram Channel Integration you will be able to:  \n\n- Support Instagram Posts through the traditional tickets.  \n- Support Videos and Photos on tickets.  \n- Support Instagram Carousel Posts for your Business.  \n- Reply from Zendesk Support straight to Instagram posts.  \n- Get notified when a Post’s comment is replied from Instagram.  \n- Get notified when a Post’s comment is edited from Instagram.  \n- Create your Old Instagram Posts as tickets.  \n- Define a Ticket Type, Ticket Priority and Tags for your coming Instagram Tickets.  \n\n\u003eNote: Your Zendesk Support workflow will not be modified by this Channel Integration.","raw_installation_instructions":"## How to Install Instagram Channel:  \n\n#### The Instagram Channel Integration needs:  \n\nAn active Instagram Business Account linked to an active Facebook Page. To know how to change to an Instagram Business Account and link it to a Facebook Page follow these steps.  \n\nNote: Please follow these steps using the Instagram mobile app especially when linking it to a Facebook page.  \n\n- From your existing profile in the mobile app, tap on **Settings**. (If you don’t have a profile yet, install Instagram on your device and follow the prompts to create a personal profile).  \n- Choose the **Switch to Business Account** option.  \n- On the **Set Up Your Business Account** page, review your business’s contact information, make any changes and tap Continue.  \n- On the Connect to Facebook page, choose the Facebook page you will link to your Instagram Business Account and tap **Done**.  \n\n## Preparation  - Adding an Instagram Business Account to Zendesk:  \n\n1. Install the Instagram Channel Integration app from the Zendesk Marketplace.  \n2. Go to **Channels Integrations** in your Zendesk Support settings.  \n3. Select **Instagram Channel**.  \n4. Review the **General Information** tab and make changes if applicable.  \n5. Select **Accounts** tab and press **Add Account**.  \n6. In the pop-up page, set the Instagram integration name for your company.  \n7. Select the **Connect to Facebook** button.  \n8. Login to the Facebook account that has the Facebook page you will use if applicable.  \n9. In the next pop-up page, select the Facebook page which has a linked Instagram Business account.  \n10. Press **Submit** button\n11. That’s it! Start receiving your Instagram posts on tickets once someone comments your post.  \n\n\u003e**Note:** This Instagram Channel integration does not support Instagram Direct Messages.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://954388.apps.zdusercontent.com/954388/assets/1787754680-9822ad7eadd929fd1becbd0d5fb1ca2b/logo-small.png","large_icon":"https://954388.apps.zdusercontent.com/954388/assets/1787754680-9822ad7eadd929fd1becbd0d5fb1ca2b/logo.png","screenshots":["https://954388.apps.zdusercontent.com/954388/assets/1787754680-9822ad7eadd929fd1becbd0d5fb1ca2b/screenshot-0.png","https://954388.apps.zdusercontent.com/954388/assets/1787754680-9822ad7eadd929fd1becbd0d5fb1ca2b/screenshot-1.png","https://954388.apps.zdusercontent.com/954388/assets/1787754680-9822ad7eadd929fd1becbd0d5fb1ca2b/screenshot-2.png"],"installation_count":8},{"id":957668,"name":"Jochem.ai","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":2640385,"app_id":957668,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-28T10:45:23Z","updated_at":"2023-07-28T10:45:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3079245,"app_id":957668,"name":"jochem_ai_api_key","kind":"text","required":true,"position":1,"created_at":"2024-10-14T16:44:22Z","updated_at":"2024-10-14T16:44:22Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3775,"entity_id":957668,"app_id":957668,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-28T10:45:25.000Z","updated_at":"2023-07-28T10:45:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-28T10:45:22Z","updated_at":"2025-04-04T00:10:34Z","terms_conditions_url":null,"app_organization":{"id":5937,"name":"Jochem.ai","email":"michael@jochem.ai","website":"https://jochem.ai","country_code":"NL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-31T17:00:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://jochem.ai/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-05T19:33:44Z","owner_id":269519,"author_name":"Jochem Support","author_email":"support@jochem.ai","author_url":"https://jochem.ai","short_description":"An AI assistant for your customer support agents. Get ready-to-use answers for your customer tickets.","long_description":"\u003ch2\u003eJochem.ai: The AI Assistant for Customer and Employee Support\u003c/h2\u003e\n\n\u003cp\u003eJochem.ai is a leading AI-powered assistant dedicated to transforming customer and employee support interactions. Our mission is to empower support teams with real-time, precise answers, actionable insights, and a streamlined workflow that makes complex customer service operations both efficient and effective.\u003c/p\u003e\n\n\u003ch3\u003eSeamless Zendesk Integration\u003c/h3\u003e\n\n\u003cp\u003eWith Jochem.ai, your team can leverage a powerful \u003cstrong\u003eZendesk plugin\u003c/strong\u003e that integrates seamlessly into your existing support tools, enabling agents to retrieve responses directly within Zendesk. Skip the hunt through documents or articles—Jochem delivers ready-to-use answers, summaries and tagging straight to your Zendesk dashboard, keeping customer interactions fast, reliable, and in line with your brand’s unique voice.\u003c/p\u003e\n\n\u003ch3\u003eContinuous Knowledge Evolution\u003c/h3\u003e\n\n\u003cp\u003eDesigned to go beyond answering questions, Jochem captures and stores new knowledge with every expert interaction, ensuring your knowledge base is continuously evolving. With features like automated response logging, categorization, and expert-matching, Jochem streamlines communication and minimizes dependence on specific team members, improving performance at every level.\u003c/p\u003e\n\n\u003ch3\u003eMultilingual Support Across Channels\u003c/h3\u003e\n\n\u003cp\u003eWhether it’s customer or employee queries, Jochem provides tailored responses across \u003cstrong\u003echat, email, and voice\u003c/strong\u003e, with multilingual support for global teams. The platform also delivers real-time insights, identifying trends, knowledge gaps, and hot topics that can inform training and FAQ updates.\u003c/p\u003e\n\n\u003ch3\u003eEnterprise-Ready Security\u003c/h3\u003e\n\n\u003cp\u003eFor enterprises, Jochem.ai offers \u003cstrong\u003eISO 27001 certification\u003c/strong\u003e and \u003cstrong\u003eGDPR compliance\u003c/strong\u003e, ensuring your data remains protected.\u003c/p\u003e\n\n\u003cp\u003eTransform your support team’s productivity and customer satisfaction with Jochem.ai—a solution built for excellence in every customer interaction.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up for an account through \u003ca href=\"https://app.jochem.ai/register\"\u003eapp.jochem.ai/register\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eDuring setup, choose \u003cstrong\u003eSupport Customers\u003c/strong\u003e and select the \u003cstrong\u003eZendesk\u003c/strong\u003e integration.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain as prompted.\u003c/li\u003e\n\u003cli\u003eComplete the OAuth authentication to connect Jochem.ai with Zendesk.\u003c/li\u003e\n\u003cli\u003eOnce connected, you will receive a \u003cstrong\u003eJochem.ai API key\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eInstall the Jochem.ai Zendesk plugin, and enter the provided API key in the app settings.\u003c/li\u003e\n\u003cli\u003ePin the Jochem.ai application to your Zendesk sidebar for quick access.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;re all set! Start using Jochem.ai within Zendesk to streamline support interactions.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Jochem.ai: The AI Assistant for Customer and Employee Support\n\nJochem.ai is a leading AI-powered assistant dedicated to transforming customer and employee support interactions. Our mission is to empower support teams with real-time, precise answers, actionable insights, and a streamlined workflow that makes complex customer service operations both efficient and effective.\n\n### Seamless Zendesk Integration\nWith Jochem.ai, your team can leverage a powerful **Zendesk plugin** that integrates seamlessly into your existing support tools, enabling agents to retrieve responses directly within Zendesk. Skip the hunt through documents or articles—Jochem delivers ready-to-use answers, summaries and tagging straight to your Zendesk dashboard, keeping customer interactions fast, reliable, and in line with your brand’s unique voice.\n\n### Continuous Knowledge Evolution\nDesigned to go beyond answering questions, Jochem captures and stores new knowledge with every expert interaction, ensuring your knowledge base is continuously evolving. With features like automated response logging, categorization, and expert-matching, Jochem streamlines communication and minimizes dependence on specific team members, improving performance at every level.\n\n### Multilingual Support Across Channels\nWhether it’s customer or employee queries, Jochem provides tailored responses across **chat, email, and voice**, with multilingual support for global teams. The platform also delivers real-time insights, identifying trends, knowledge gaps, and hot topics that can inform training and FAQ updates.\n\n### Enterprise-Ready Security\nFor enterprises, Jochem.ai offers **ISO 27001 certification** and **GDPR compliance**, ensuring your data remains protected.\n\nTransform your support team’s productivity and customer satisfaction with Jochem.ai—a solution built for excellence in every customer interaction.","raw_installation_instructions":"### Installation Instructions\n\n1. Sign up for an account through [app.jochem.ai/register](https://app.jochem.ai/register).\n2. During setup, choose **Support Customers** and select the **Zendesk** integration.\n3. Enter your Zendesk subdomain as prompted.\n4. Complete the OAuth authentication to connect Jochem.ai with Zendesk.\n5. Once connected, you will receive a **Jochem.ai API key**.\n6. Install the Jochem.ai Zendesk plugin, and enter the provided API key in the app settings.\n7. Pin the Jochem.ai application to your Zendesk sidebar for quick access.\n8. You're all set! Start using Jochem.ai within Zendesk to streamline support interactions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://957668.apps.zdusercontent.com/957668/assets/1741085291-ba87d9bebadb987972c13a6641ce24cd/logo-small.png","large_icon":"https://957668.apps.zdusercontent.com/957668/assets/1741085291-ba87d9bebadb987972c13a6641ce24cd/logo.png","screenshots":["https://957668.apps.zdusercontent.com/957668/assets/1741085291-ba87d9bebadb987972c13a6641ce24cd/screenshot-0.png","https://957668.apps.zdusercontent.com/957668/assets/1741085291-ba87d9bebadb987972c13a6641ce24cd/screenshot-1.png","https://957668.apps.zdusercontent.com/957668/assets/1741085291-ba87d9bebadb987972c13a6641ce24cd/screenshot-2.png"],"installation_count":0},{"id":959307,"name":"Translate.com by Machine","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2655382,"app_id":959307,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-07-31T09:47:04Z","updated_at":"2023-07-31T09:47:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3779,"entity_id":959307,"app_id":959307,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-07-31T09:47:05.000Z","updated_at":"2023-07-31T09:47:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-31T09:47:03Z","updated_at":"2025-04-04T00:10:37Z","terms_conditions_url":null,"app_organization":{"id":696,"name":"Student Media LLC","email":"support@student-media.com","website":"https://student-media.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2023-09-27T19:11:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.translate.com/zendesk-translation-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-01-02T17:20:26Z","owner_id":269519,"author_name":"Translate.com","author_email":"integration@translate.com","author_url":"https://www.translate.com","short_description":"Go global with Translate.com. A multilingual support ticket translation tool","long_description":"\u003ch1\u003eTranslate.com for Zendesk Support\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.translate.com/images/homepage/zendesk-marketplace-preview.png\" alt=\"\" title=\"Zendesk App for Tickets translation\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eMake your business global with the Zendesk Translation App. With our high-quality customer support ticket translations from the Zendesk user interface, you will meet international customers’ needs and achieve your business goals.\u003c/h2\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e3 clicks to install and start using;\u003c/li\u003e\n\u003cli\u003e110+ language pairs for human translation and 5,900+ for machine translation;\u003c/li\u003e\n\u003cli\u003eMachine translation by default and human translation on demand;\u003c/li\u003e\n\u003cli\u003eFree machine translation of incoming messages;\u003c/li\u003e\n\u003cli\u003eMultilingual Support;\u003c/li\u003e\n\u003cli\u003ePost-editing by an expert human translator;\u003c/li\u003e\n\u003cli\u003eChecking the order details and tracking the order status;\u003c/li\u003e\n\u003cli\u003eSupport tickets translation;\u003c/li\u003e\n\u003cli\u003eGlossary and Translation Memory;\u003c/li\u003e\n\u003cli\u003eSaved internal communication with customers;\u003c/li\u003e\n\u003cli\u003eExpert translations by a chosen language guru;\u003c/li\u003e\n\u003cli\u003eData privacy and confidentiality.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eMain Benefits\u003c/h2\u003e\n\n\u003cp\u003eOur Zendesk integration enables you to improve the customer satisfaction rate and boost your revenues. Learn more about how you can take advantage of our services:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll-in-one solution (fast turnaround time and automated translation sending option);\u003c/li\u003e\n\u003cli\u003eChoose Professional Human Translation (110+ language pairs available) or Instant Machine Translation (more than 5,900 language pairs) right at the moment of translation;\u003c/li\u003e\n\u003cli\u003eMore than 17,000 expert translators are available to handle your incoming and outgoing tickets;\u003c/li\u003e\n\u003cli\u003eFast ticket resolution and copy-paste elimination. Do not waste time on multiple tabs to translate inbound and outbound messages, as these processes are automated;\u003c/li\u003e\n\u003cli\u003eTake advantage of Translation Glossary \u0026amp; Memory and the option to create your own personalized glossary of field-specific terminology;\u003c/li\u003e\n\u003cli\u003eCommunicate with your customers like a native and increase your CSAT score;\u003c/li\u003e\n\u003cli\u003eBe sure that your private information will be safe and secure thanks to advanced HTTPS security and a personal data encryption guarantee. Also, you can hide personal or confidential information from translators;\u003c/li\u003e\n\u003cli\u003eNo limits for seeds and the number of characters/words.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall “Translate.com by Machine” Zendesk App;\u003c/li\u003e\n\u003cli\u003eReceive a customer inquiry in your Zendesk in any of 110+ languages;\u003c/li\u003e\n\u003cli\u003eAutomatically receive a translation to your native language in real time;\u003c/li\u003e\n\u003cli\u003eType in an answer in your native language;\u003c/li\u003e\n\u003cli\u003eTranslate your response from the native language into the source language in real-time, and send your response out;\u003c/li\u003e\n\u003cli\u003eIf machine translation hasn’t met your requirements, forward your response to our human translators, who will quickly translate your text and immediately push your answer to your customer;\u003c/li\u003e\n\u003cli\u003eJob done! Thousands of dollars per agent are saved every month.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstall “Translate.com by Machine” Zendesk App and get 50 human translation words and 10 outgoing tickets for fast and effective communication with customers. It’s free of charge, so you can test the benefits of instant machine translation right now!\u003c/h2\u003e\n\n\u003cp\u003eFacts and numbers\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSince 2011, we have been providing human and machine translation and localization services;\u003c/li\u003e\n\u003cli\u003e1500+ satisfied clients are currently using Zendesk Translation Integration, and this number is continuing to grow;\u003c/li\u003e\n\u003cli\u003e56% of customers claim that searching brand information or service details in their native language does matter, even though the price is higher;\u003c/li\u003e\n\u003cli\u003eCommon Sense Advisory found that 72% of clients are likely to buy products and services in their language.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWant to see how it works?\u003cbr\u003e\n\u003ca href=\"https://www.translate.com/lead?zendesk\" title=\"https://www.translate.com/lead?zendesk\"\u003eBook a demo\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFeel free to reach out to our support team if you need help or have any questions: integration@translate.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start using the Translate.com Zendesk app, follow a few steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStep 1. Authorize at the Zendesk Portal. \u003c/li\u003e\n\u003cli\u003eStep 2. Navigate to the Zendesk Marketplace and search for the \nTranslate.com by Machine plugin. \u003c/li\u003e\n\u003cli\u003eStep 3. Install the plugin and refresh the app by clicking the icon in the upper right. \u003c/li\u003e\n\u003cli\u003eStep 4. Log in to your personal account or create a new one at \u003ca href=\"https://www.translate.com/users/customer_create\"\u003eTranslate.com\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eStep 5. Set the source language of your tickets. \u003c/li\u003e\n\u003cli\u003eStep 6. Now, your account is ready to use. Mark the incoming tickets for translation.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# Translate.com for Zendesk Support \n![](https://www.translate.com/images/homepage/zendesk-marketplace-preview.png \"Zendesk App for Tickets translation\")\n## Make your business global with the Zendesk Translation App. With our high-quality customer support ticket translations from the Zendesk user interface, you will meet international customers’ needs and achieve your business goals.\n\n## Features\n\n- 3 clicks to install and start using;\n- 110+ language pairs for human translation and 5,900+ for machine translation;\n- Machine translation by default and human translation on demand;\n- Free machine translation of incoming messages;\n- Multilingual Support;\n- Post-editing by an expert human translator;\n- Checking the order details and tracking the order status;\n- Support tickets translation;\n- Glossary and Translation Memory;\n- Saved internal communication with customers;\n- Expert translations by a chosen language guru;\n- Data privacy and confidentiality.\n\n## Main Benefits\nOur Zendesk integration enables you to improve the customer satisfaction rate and boost your revenues. Learn more about how you can take advantage of our services:\n\n- All-in-one solution (fast turnaround time and automated translation sending option);\n- Choose Professional Human Translation (110+ language pairs available) or Instant Machine Translation (more than 5,900 language pairs) right at the moment of translation;\n- More than 17,000 expert translators are available to handle your incoming and outgoing tickets;\n- Fast ticket resolution and copy-paste elimination. Do not waste time on multiple tabs to translate inbound and outbound messages, as these processes are automated;\n- Take advantage of Translation Glossary \u0026 Memory and the option to create your own personalized glossary of field-specific terminology;\n- Communicate with your customers like a native and increase your CSAT score;\n- Be sure that your private information will be safe and secure thanks to advanced HTTPS security and a personal data encryption guarantee. Also, you can hide personal or confidential information from translators;\n- No limits for seeds and the number of characters/words.\n\n## How it works\n\n- Install “Translate.com by Machine” Zendesk App;\n- Receive a customer inquiry in your Zendesk in any of 110+ languages;\n- Automatically receive a translation to your native language in real time;\n- Type in an answer in your native language;\n- Translate your response from the native language into the source language in real-time, and send your response out;\n- If machine translation hasn’t met your requirements, forward your response to our human translators, who will quickly translate your text and immediately push your answer to your customer;\n- Job done! Thousands of dollars per agent are saved every month.\n\n##Install “Translate.com by Machine” Zendesk App and get 50 human translation words and 10 outgoing tickets for fast and effective communication with customers. It’s free of charge, so you can test the benefits of instant machine translation right now!\n\n Facts and numbers\n\n- Since 2011, we have been providing human and machine translation and localization services;\n- 1500+ satisfied clients are currently using Zendesk Translation Integration, and this number is continuing to grow;\n- 56% of customers claim that searching brand information or service details in their native language does matter, even though the price is higher;\n- Common Sense Advisory found that 72% of clients are likely to buy products and services in their language.\n\nWant to see how it works?\n[Book a demo](https://www.translate.com/lead?zendesk \"https://www.translate.com/lead?zendesk\").\n\nFeel free to reach out to our support team if you need help or have any questions: integration@translate.com\n","raw_installation_instructions":"To start using the Translate.com Zendesk app, follow a few steps:\n\n- Step 1. Authorize at the Zendesk Portal. \n- Step 2. Navigate to the Zendesk Marketplace and search for the \nTranslate.com by Machine plugin. \n- Step 3. Install the plugin and refresh the app by clicking the icon in the upper right. \n- Step 4. Log in to your personal account or create a new one at [Translate.com](https://www.translate.com/users/customer_create). \n- Step 5. Set the source language of your tickets. \n- Step 6. Now, your account is ready to use. Mark the incoming tickets for translation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://959307.apps.zdusercontent.com/959307/assets/1702647529-ba83e1a598ccbc831e3694828b418589/logo-small.png","large_icon":"https://959307.apps.zdusercontent.com/959307/assets/1702647529-ba83e1a598ccbc831e3694828b418589/logo.png","screenshots":["https://959307.apps.zdusercontent.com/959307/assets/1702647529-ba83e1a598ccbc831e3694828b418589/screenshot-0.png","https://959307.apps.zdusercontent.com/959307/assets/1702647529-ba83e1a598ccbc831e3694828b418589/screenshot-1.png","https://959307.apps.zdusercontent.com/959307/assets/1702647529-ba83e1a598ccbc831e3694828b418589/screenshot-2.png"],"installation_count":7},{"id":959977,"name":"HubSpot CRM Connect","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2657114,"app_id":959977,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-02T12:25:09Z","updated_at":"2023-08-02T12:25:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4957,"entity_id":959977,"app_id":959977,"amount":8900,"name":"Account-Based Plan","description":"\u003cp\u003eA fixed pricing model applied at the account level, regardless of the number of agents, offering predictable costs.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0QtPB8fjIUomyPBpQg3REBmg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1478,"cost_type":"CostStripe","active":true,"created_at":"2025-02-24T20:36:53.000Z","updated_at":"2025-02-24T20:36:53.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3781,"entity_id":959977,"app_id":959977,"amount":500,"name":"Agent-Based Plan","description":"\u003cp\u003ePricing is determined based on the number of agents using the application, ensuring costs scale with team size.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0NadRufjIUomyPBppBN1dFGK","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1152,"cost_type":"CostStripe","active":true,"created_at":"2023-08-02T12:25:12.000Z","updated_at":"2023-08-02T12:25:12.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-02T12:25:09Z","updated_at":"2025-04-04T00:10:38Z","terms_conditions_url":"https://www.spritle.com/terms-conditions","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2023-08-18T17:50:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-02-24T20:36:50Z","owner_id":269519,"author_name":"Spritle Software","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Zendesk and Hubspot integration, helps your support team and sales team on sync.","long_description":"\u003ch2\u003eOverview :\u003c/h2\u003e\n\n\u003cp\u003eIntegrating HubSpot and Zendesk lets your support team access and generate HubSpot events directly from Zendesk tickets. This ensures accurate customer responses without leaving Zendesk or involving the sales team.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eContact Sync:\u003c/em\u003e\u003c/strong\u003e Automatically update contacts when a new Zendesk ticket is created (By clicking of Sync Button).\u003cbr\u003e\n\u003cstrong\u003e\u003cem\u003eHubSpot Activities:\u003c/em\u003e\u003c/strong\u003e Get ticket updates in HubSpot for seamless support and sales communication.\u003cbr\u003e\n\u003cstrong\u003e\u003cem\u003eDeal Creation:\u003c/em\u003e\u003c/strong\u003e Create HubSpot deals from Zendesk inquiries.\u003cbr\u003e\n\u003cstrong\u003e\u003cem\u003eContact Details:\u003c/em\u003e\u003c/strong\u003e Access HubSpot contact info within Zendesk.\u003cbr\u003e\n\u003cstrong\u003e\u003cem\u003eContact List:\u003c/em\u003e\u003c/strong\u003e View HubSpot contacts in Zendesk for better customer insights.\u003cbr\u003e\n\u003cstrong\u003e\u003cem\u003eIntegration Benefits:\u003c/em\u003e\u003c/strong\u003e Enhance workflows, customer interactions, and efficiency by integrating HubSpot and Zendesk.\u003c/p\u003e\n\n\u003cp\u003e| S No | Features | Hubspot CRM Connect | \u003ca href=\"https://www.zendesk.com/in/marketplace/apps/support/1025913/hubspot-crm-connect-pro-by-saasly/?queryID=8de2b0cef1d14c5ab62a9ab80e0228bf\"\u003eLink text\u003c/a\u003e  |\u003cbr\u003e\n|------|----------------------------------------------|----------------------|------|\u003cbr\u003e\n| 1    | Contact Creation (Auto Create during Ticket Creation) | ✅ | ✅ |\u003cbr\u003e\n| 2    | Sync Control | ✅ | ✅ |\u003cbr\u003e\n| 3    | Activity | ✅ | ✅ |\u003cbr\u003e\n| 4    | Deal Creation | ✅ |  |\u003cbr\u003e\n| 5    | Company Creation | ❌ | ✅ |\u003cbr\u003e\n| 6    | Engagement Creation | ❌ | ✅ |\u003cbr\u003e\n| 7    | Field Mapping | ❌ | ✅ |\u003cbr\u003e\n| 8    | Field | ❌ | ✅ |\u003cbr\u003e\n| 9    | User Access Control | ❌ | ✅ |\u003cbr\u003e\n| 10   | CSAT Report (Coming Soon) | ❌ | ✅ |\u003cbr\u003e\n| 11   | Sorting Field | ❌ | ✅ |\u003cbr\u003e\n|    | Hubspot APP Ticket Viewer | ❌ | ✅ |\u003cbr\u003e\n|    13  | \u003cstrong\u003eAgent Pricing\u003c/strong\u003e | 💲 5 | 💲 7 |\u003cbr\u003e\n|     14 | *\u003cem\u003eAccount *\u003c/em\u003e | 💲 89   | 💲 199|\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the below steps to install the application.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurchase and Access HubSpot CRM Connect Application:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter purchasing the HubSpot CRM Connect Application, navigate to your ticket details.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess HubSpot CRM Connect Settings:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the HubSpot CRM Connect settings gear icon on the top-right corner.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigure Credential Details:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIt will take you to the Credential Details page, which includes the following information:\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk admin E-mail.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk Subdomain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk API Key.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGenerate Zendesk API Key:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eNavidate to Zendesk admin centre\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026quot;Apps and Integration\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026quot;Zendesk API\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Add API Token\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide a description, copy the generated API key, and click \u0026quot;Save\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdd Zendesk API Key to HubSpot CRM Connect:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInsert the Zendesk API key into the Credential Details page of HubSpot CRM Connect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026quot;Submit\u0026quot; to save the information.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026quot;Install\u0026quot; to authenticate HubSpot.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApplication will redirect to HubSpot page.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eLog in to HubSpot Account:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick and login to your HubSpot account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect HubSpot Account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter logging in, choose your specific HubSpot account for the integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will see a successful message.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Overview :\n\nIntegrating HubSpot and Zendesk lets your support team access and generate HubSpot events directly from Zendesk tickets. This ensures accurate customer responses without leaving Zendesk or involving the sales team.\n\n**Features :**\n\n***Contact Sync:*** Automatically update contacts when a new Zendesk ticket is created (By clicking of Sync Button).\n***HubSpot Activities:*** Get ticket updates in HubSpot for seamless support and sales communication.\n***Deal Creation:*** Create HubSpot deals from Zendesk inquiries.\n***Contact Details:*** Access HubSpot contact info within Zendesk.\n***Contact List:*** View HubSpot contacts in Zendesk for better customer insights.\n***Integration Benefits:*** Enhance workflows, customer interactions, and efficiency by integrating HubSpot and Zendesk.\n\n| S No | Features | Hubspot CRM Connect | [Link text](https://www.zendesk.com/in/marketplace/apps/support/1025913/hubspot-crm-connect-pro-by-saasly/?queryID=8de2b0cef1d14c5ab62a9ab80e0228bf)  |\n|------|----------------------------------------------|----------------------|------|\n| 1    | Contact Creation (Auto Create during Ticket Creation) | ✅ | ✅ |\n| 2    | Sync Control | ✅ | ✅ |\n| 3    | Activity | ✅ | ✅ |\n| 4    | Deal Creation | ✅ |  |\n| 5    | Company Creation | ❌ | ✅ |\n| 6    | Engagement Creation | ❌ | ✅ |\n| 7    | Field Mapping | ❌ | ✅ |\n| 8    | Field | ❌ | ✅ |\n| 9    | User Access Control | ❌ | ✅ |\n| 10   | CSAT Report (Coming Soon) | ❌ | ✅ |\n| 11   | Sorting Field | ❌ | ✅ |\n|    | Hubspot APP Ticket Viewer | ❌ | ✅ |\n|    13  | **Agent Pricing** | 💲 5 | 💲 7 |\n|     14 | **Account ** | 💲 89   | 💲 199|","raw_installation_instructions":"Follow the below steps to install the application.\n\n**Purchase and Access HubSpot CRM Connect Application:**\n\n1. After purchasing the HubSpot CRM Connect Application, navigate to your ticket details.\n\n**Access HubSpot CRM Connect Settings:**\n\n1. Click on the HubSpot CRM Connect settings gear icon on the top-right corner.\n\n**Configure Credential Details:**\n\n1. It will take you to the Credential Details page, which includes the following information:\n\n- Zendesk admin E-mail.\n\n- Zendesk Subdomain.\n\n- Zendesk API Key.\n\n**Generate Zendesk API Key:**\n\n1. Navidate to Zendesk admin centre\n\n2. Click on \"Apps and Integration\".\n\n3. Click on \"Zendesk API\".\n\n4. Click \"Add API Token\".\n\n5. Provide a description, copy the generated API key, and click \"Save\".\n\n**Add Zendesk API Key to HubSpot CRM Connect:**\n\n1. Insert the Zendesk API key into the Credential Details page of HubSpot CRM Connect.\n\n2. Click \"Submit\" to save the information.\n\n3. Click on \"Install\" to authenticate HubSpot.\n\n4. Application will redirect to HubSpot page.\n\n**Log in to HubSpot Account:**\n\n1. Click and login to your HubSpot account.\n\n2. Select HubSpot Account.\n\n3. After logging in, choose your specific HubSpot account for the integration.\n\n4. You will see a successful message.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://959977.apps.zdusercontent.com/959977/assets/1739785545-7f324be5a44efb9eaaf115c530fbbd31/logo-small.png","large_icon":"https://959977.apps.zdusercontent.com/959977/assets/1739785545-7f324be5a44efb9eaaf115c530fbbd31/logo.png","screenshots":["https://959977.apps.zdusercontent.com/959977/assets/1739785545-7f324be5a44efb9eaaf115c530fbbd31/screenshot-0.png","https://959977.apps.zdusercontent.com/959977/assets/1739785545-7f324be5a44efb9eaaf115c530fbbd31/screenshot-1.png","https://959977.apps.zdusercontent.com/959977/assets/1739785545-7f324be5a44efb9eaaf115c530fbbd31/screenshot-2.png"],"installation_count":5},{"id":960060,"name":"Triggers+ChatGPT","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":2657293,"app_id":960060,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-02T16:19:54Z","updated_at":"2023-08-02T16:19:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3782,"entity_id":960060,"app_id":960060,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-08-02T16:19:56.000Z","updated_at":"2023-08-02T16:19:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-8EX36Z9669","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-02T16:19:54Z","updated_at":"2026-03-04T21:00:43Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2023-08-10T22:00:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/triggers-chatgpt-pricing-plans?utm_medium=marketplace\u0026utm_source=triggers_gpt"},"location_names":["nav_bar"],"last_update_time":"2026-03-04T21:00:37Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-chatgpt-app?utm_medium=marketplace\u0026utm_source=triggers_gpt","short_description":"Use ChatGPT to automate repetitive ticket tasks","long_description":"\u003cp\u003eBring the power of AI into your Zendesk support! Check out Swifteq’s Triggers+ChatGPT app — a ChatGPT integration with Zendesk triggers that helps your team by handling repetitive tasks automatically. \u003c/p\u003e\n\n\u003cp\u003eIt can help lighten the workload for agents and make customer support quicker and smarter. ChatGPT’s AI connects directly to Zendesk triggers, making everything run smoothly. \u003c/p\u003e\n\n\u003cp\u003eNo more boring, repetitive work or overwhelmed support teams. With this app, you can give fast, personal, and scalable support like never before! \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=VqFrtAJV3eo\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+ChatGPT%2BTriggers.jpg\" alt=\"Demo video of Triggers+ChatGPT\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Make Triggers+ChatGPT a Must-Have\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomated Ticket Categorization\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize AI to tag tickets with contact reasons and detect customer emotions, enabling more personalized and efficient responses. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePrecise Data Extraction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomatically extract key information from ticket comments and populate relevant fields, minimizing manual data entry and errors. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAuto-Resolution of Thank-You Messages\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDetect and close tickets reopened with simple \u0026quot;thank you\u0026quot; messages, reducing unnecessary workload and keeping your queue manageable. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic Ticket Routing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize AI-driven tags to route tickets to the appropriate teams or agents, enhancing workflow efficiency and reducing response times. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/ChatGPT+Automation+2.jpg\" alt=\"Screenshot of ChatGPT Automation\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustomizable ChatGPT Prompts\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize predefined prompts for common support scenarios or create custom prompts to fine-tune AI responses, ensuring alignment with your company\u0026#39;s voice and specific needs. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePrecise Data Parsing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eConvert unstructured ticket comments into structured data, automatically populating ticket fields with essential information. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Triggers%2BChatGPT%203.jpg\" alt=\"Screenshot of Triggers+ChatGPT - Data Parsing\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEasily embed ChatGPT into your Zendesk workflows with no technical hassle. It’s plug-and-play! \u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Swifteq’s Triggers+ChatGPT Automation App?\u003c/h2\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eFocused Agent Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomate repetitive tasks and let your agents focus on complex, value-driven interactions. \u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eReduce Ticket Handling Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy automating routine tasks, your support team can resolve tickets more quickly, improving overall efficiency. \u003c/p\u003e\n\n\u003cp\u003e🤩 \u003cstrong\u003eHappier Customers\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDeliver personalized, timely, and effective solutions that leave your customers impressed.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eEmpower Your Support Team\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFree your agents from repetitive tasks, enabling them to focus on complex customer interactions and deliver exceptional service. \u003c/p\u003e\n\n\u003cp\u003e💼 \u003cstrong\u003eOperational Efficiency\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eStreamline workflows with AI-driven automation, reducing manual interventions and accelerating ticket resolution times. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eImproved Accuracy and Consistency\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMinimize human errors in data entry and ensure consistent ticket handling across your support team. \u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eEasy No-Code Setup\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith a no-code setup, integrate the app into your Zendesk environment and go live in under 5 minutes. \u003c/p\u003e\n\n\u003cp\u003e📉 \u003cstrong\u003eLower Operational Costs\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOptimize resources by automating routine queries and reducing the load on your support team.  \u003c/p\u003e\n\n\u003cp\u003e💼 \u003cstrong\u003eStrengthen Your Brand\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain consistent, on-brand messaging with customizable AI prompts and responses. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eStay Ahead of the Curve\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eLeverage cutting-edge AI technology to outpace competitors and stay ahead in customer support excellence.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet started in few easy steps. Check out our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/22208132992529?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003ehelp center\u003c/a\u003e for more guidance.\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account from the app\u0026#39;s page: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944344198289?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eObtain your OpenAI API key. You can get one from \u003ca href=\"https://platform.openai.com/api-keys\"\u003ehere\u003c/a\u003e. You will need a paid OpenAI account with a credit card added to it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and configure your ChatGPT workflows to categorize, translate, parse, or do anything else with tickets. When prompted, enter your OpenAI API key\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the ChatGPT automation on your Zendesk account, and watch your support process transform.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTriggers+ChatGPT App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eReady to transform your Zendesk support with AI? \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-chatgpt-app\"\u003e\u003cstrong\u003e👉 Start your free trial now and experience the future of customer service.\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Triggers+ChatGPT processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+Triggers%2BChatGPT.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps. Check out our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/22208132992529?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003ehelp center\u003c/a\u003e for more guidance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account from the app\u0026#39;s page: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944344198289?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=triggers_gpt\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eObtain your OpenAI API key. You can get one from \u003ca href=\"https://platform.openai.com/api-keys\"\u003ehere\u003c/a\u003e. You will need a paid OpenAI account with a credit card added to it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and configure your ChatGPT workflows to categorize, translate, parse, or do anything else with tickets. When prompted, enter your OpenAI API key\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the ChatGPT automation on your Zendesk account, and watch your support process transform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Bring the power of AI into your Zendesk support! Check out Swifteq’s Triggers+ChatGPT app — a ChatGPT integration with Zendesk triggers that helps your team by handling repetitive tasks automatically. \n\n  It can help lighten the workload for agents and make customer support quicker and smarter. ChatGPT’s AI connects directly to Zendesk triggers, making everything run smoothly. \n\n No more boring, repetitive work or overwhelmed support teams. With this app, you can give fast, personal, and scalable support like never before! \n\n [![Demo video of Triggers+ChatGPT](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+ChatGPT%2BTriggers.jpg)](https://www.youtube.com/watch?v=VqFrtAJV3eo)\n\n## **Features That Make Triggers+ChatGPT a Must-Have** \n\n✅ **Automated Ticket Categorization** \n\n Utilize AI to tag tickets with contact reasons and detect customer emotions, enabling more personalized and efficient responses. \n\n✅ **Precise Data Extraction** \n\n Automatically extract key information from ticket comments and populate relevant fields, minimizing manual data entry and errors. \n\n✅ **Auto-Resolution of Thank-You Messages** \n\n Detect and close tickets reopened with simple \"thank you\" messages, reducing unnecessary workload and keeping your queue manageable. \n\n✅ **Automatic Ticket Routing** \n\n Utilize AI-driven tags to route tickets to the appropriate teams or agents, enhancing workflow efficiency and reducing response times. \n\n![Screenshot of ChatGPT Automation](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/ChatGPT+Automation+2.jpg)\n\n✅ **Customizable ChatGPT Prompts** \n\n Utilize predefined prompts for common support scenarios or create custom prompts to fine-tune AI responses, ensuring alignment with your company's voice and specific needs. \n\n✅ **Precise Data Parsing** \n\n Convert unstructured ticket comments into structured data, automatically populating ticket fields with essential information. \n\n![Screenshot of Triggers+ChatGPT - Data Parsing](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Triggers%2BChatGPT%203.jpg) \n\n✅ **Seamless Zendesk Integration** \n\n Easily embed ChatGPT into your Zendesk workflows with no technical hassle. It’s plug-and-play! \n\n\n## Why Choose Swifteq’s Triggers+ChatGPT Automation App? \n\n 🎯 **Focused Agent Productivity** \n\n Automate repetitive tasks and let your agents focus on complex, value-driven interactions. \n\n ⏱️ **Reduce Ticket Handling Time** \n\n By automating routine tasks, your support team can resolve tickets more quickly, improving overall efficiency. \n\n 🤩 **Happier Customers** \n\n Deliver personalized, timely, and effective solutions that leave your customers impressed.\n\n 💡 **Empower Your Support Team** \n\n  Free your agents from repetitive tasks, enabling them to focus on complex customer interactions and deliver exceptional service. \n\n 💼 **Operational Efficiency** \n\n Streamline workflows with AI-driven automation, reducing manual interventions and accelerating ticket resolution times. \n\n 🔒 **Improved Accuracy and Consistency** \n\n Minimize human errors in data entry and ensure consistent ticket handling across your support team. \n\n 🛠️ **Easy No-Code Setup** \n\n With a no-code setup, integrate the app into your Zendesk environment and go live in under 5 minutes. \n\n 📉 **Lower Operational Costs** \n\n Optimize resources by automating routine queries and reducing the load on your support team.  \n\n 💼 **Strengthen Your Brand** \n\n Maintain consistent, on-brand messaging with customizable AI prompts and responses. \n\n 📈 **Stay Ahead of the Curve** \n\n Leverage cutting-edge AI technology to outpace competitors and stay ahead in customer support excellence.  \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### **Get started in few easy steps. Check out our [help center](https://support.swifteq.com/hc/en-us/categories/22208132992529?utm_medium=marketplace\u0026utm_source=triggers_gpt) for more guidance.**\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu\n\n1. Create a new Swifteq account from the app's page: [learn how](https://support.swifteq.com/hc/en-us/articles/21944344198289?utm_medium=marketplace\u0026utm_source=triggers_gpt)\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=triggers_gpt)\n\n1. Obtain your OpenAI API key. You can get one from [here](https://platform.openai.com/api-keys). You will need a paid OpenAI account with a credit card added to it.\n\n1. Create and configure your ChatGPT workflows to categorize, translate, parse, or do anything else with tickets. When prompted, enter your OpenAI API key\n\n1. Enable the ChatGPT automation on your Zendesk account, and watch your support process transform.\"\n\n**Support and Resources:**\n\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Triggers+ChatGPT App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Ready to transform your Zendesk support with AI? \n\n [**👉 Start your free trial now and experience the future of customer service.**](https://www.swifteq.com/zendesk-chatgpt-app)\n\n**Data Privacy:** Triggers+ChatGPT processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps \n\n ![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+Triggers%2BChatGPT.jpg)","raw_installation_instructions":"Get started in few easy steps. Check out our [help center](https://support.swifteq.com/hc/en-us/categories/22208132992529?utm_medium=marketplace\u0026utm_source=triggers_gpt) for more guidance.\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu\n\n1. Create a new Swifteq account from the app's page: [learn how](https://support.swifteq.com/hc/en-us/articles/21944344198289?utm_medium=marketplace\u0026utm_source=triggers_gpt)\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=triggers_gpt)\n\n1. Obtain your OpenAI API key. You can get one from [here](https://platform.openai.com/api-keys). You will need a paid OpenAI account with a credit card added to it.\n\n1. Create and configure your ChatGPT workflows to categorize, translate, parse, or do anything else with tickets. When prompted, enter your OpenAI API key\n\n1. Enable the ChatGPT automation on your Zendesk account, and watch your support process transform.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://960060.apps.zdusercontent.com/960060/assets/1772178433-e5d1d34b7a5897326ad6896e12cbada8/logo-small.png","large_icon":"https://960060.apps.zdusercontent.com/960060/assets/1772178433-e5d1d34b7a5897326ad6896e12cbada8/logo.png","screenshots":["https://960060.apps.zdusercontent.com/960060/assets/1772178433-e5d1d34b7a5897326ad6896e12cbada8/screenshot-0.png","https://960060.apps.zdusercontent.com/960060/assets/1772178433-e5d1d34b7a5897326ad6896e12cbada8/screenshot-1.png","https://960060.apps.zdusercontent.com/960060/assets/1772178433-e5d1d34b7a5897326ad6896e12cbada8/screenshot-2.png"],"installation_count":51},{"id":961199,"name":"Checkout Champ","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2660222,"app_id":961199,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-07T12:57:41Z","updated_at":"2023-08-07T12:57:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2660220,"app_id":961199,"name":"loginId","kind":"text","required":true,"position":1,"created_at":"2023-08-07T12:57:40Z","updated_at":"2023-08-07T12:57:40Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2660221,"app_id":961199,"name":"password","kind":"text","required":true,"position":2,"created_at":"2023-08-07T12:57:40Z","updated_at":"2023-08-07T12:57:40Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3789,"entity_id":961199,"app_id":961199,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-08-07T12:57:43.000Z","updated_at":"2023-08-07T12:57:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-07T12:57:40Z","updated_at":"2025-04-04T00:10:38Z","terms_conditions_url":null,"app_organization":{"id":5901,"name":"Checkout Champ","email":"cameron.w@checkoutchamp.com","website":"https://checkoutchamp.com","country_code":"PR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-08-07T16:10:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-08-07T12:57:40Z","owner_id":269519,"author_name":"Cameron Wilson","author_email":"info@konnektive.com","author_url":"https://checkoutchamp.com","short_description":"Control your CRM from Zendesk.","long_description":"\u003cp\u003eAllow customer service agents to manage orders and customer relationships from within Zendesk. Checkout Champ’s Zendesk integration allows:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy access to customer information and relationship history\u003c/li\u003e\n\u003cli\u003eManagement of existing orders from within Zendesk, including changing order information\u003c/li\u003e\n\u003cli\u003eEditing customer information without going to the Customer Service screen in Checkout Champ.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo enable Zendesk integration for your Checkout Champ account, please follow the instructions \u003ca href=\"https://konnektive.atlassian.net/wiki/spaces/CC/pages/2646016001/Zendesk\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Allow customer service agents to manage orders and customer relationships from within Zendesk. Checkout Champ’s Zendesk integration allows:\n\n* Easy access to customer information and relationship history\n* Management of existing orders from within Zendesk, including changing order information\n* Editing customer information without going to the Customer Service screen in Checkout Champ.","raw_installation_instructions":"To enable Zendesk integration for your Checkout Champ account, please follow the instructions [here](https://konnektive.atlassian.net/wiki/spaces/CC/pages/2646016001/Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://961199.apps.zdusercontent.com/961199/assets/1691412992-2de65e2bb15fab79be83cc3eea6e42d2/logo-small.png","large_icon":"https://961199.apps.zdusercontent.com/961199/assets/1691412992-2de65e2bb15fab79be83cc3eea6e42d2/logo.png","screenshots":["https://961199.apps.zdusercontent.com/961199/assets/1691412992-2de65e2bb15fab79be83cc3eea6e42d2/screenshot-0.png","https://961199.apps.zdusercontent.com/961199/assets/1691412992-2de65e2bb15fab79be83cc3eea6e42d2/screenshot-1.png","https://961199.apps.zdusercontent.com/961199/assets/1691412992-2de65e2bb15fab79be83cc3eea6e42d2/screenshot-2.png"],"installation_count":31},{"id":962593,"name":"Auto Video Player","state":"published","version":"3.1","framework_version":"2.0","parameters":[{"id":2664775,"app_id":962593,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-11T20:45:04Z","updated_at":"2023-08-11T20:45:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3795,"entity_id":962593,"app_id":962593,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2023-08-11T20:45:06.000Z","updated_at":"2023-08-11T20:45:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4086,"entity_id":962593,"app_id":962593,"amount":199,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OFMRGKaAfKUgTIOpwptHQEL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OFKQoKaAfKUgTIO","cost_id":1241,"cost_type":"CostStripe","active":true,"created_at":"2023-12-04T21:39:26.000Z","updated_at":"2023-12-04T21:39:26.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":2,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-11T20:45:03Z","updated_at":"2025-04-04T00:10:40Z","terms_conditions_url":null,"app_organization":{"id":5954,"name":"Fusion Leap","email":"fusionleapllc@gmail.com","website":"https://www.linkedin.com/company/fusion-leap-llc/about","country_code":"US","stripe_account_id":"acct_1OFKQoKaAfKUgTIO","state":null},"locations":[3],"date_published":"2023-12-04T21:39:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-01-17T19:01:10Z","owner_id":269519,"author_name":"Fusion Leap L.L.C.","author_email":"fusionleapllc@gmail.com","author_url":"https://www.linkedin.com/company/fusion-leap-llc/","short_description":"Streamline Zendesk video reviews: WhatsApp support, auto-play, speed control.","long_description":"\u003cp\u003eWelcome to \u003cstrong\u003eAuto Video Player (AVP)\u003c/strong\u003e, your new partner in video content review. Seamlessly integrated into your Zendesk workflow, AVP is designed to enhance and streamline your video review process. Agents no longer need to download and play videos locally, a process that can be time-consuming and pose security risks. AVP auto-plays videos directly within your tickets.\u003c/p\u003e\n\n\u003ch1\u003eKey Features:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtensive Video Compatibility:\u003c/strong\u003e AVP allows playback of Zendesk video attachments, direct link URLs, and content from streaming platforms such as YouTube and Wistia. Additionally, AVP facilitates the review of video content shared in Zendesk via \u003cstrong\u003eWhatsApp Channel tickets\u003c/strong\u003e, broadening the scope of your customer interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-video support:\u003c/strong\u003e AVP manages multiple videos within a single ticket, maintaining a smooth workflow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-play toggle:\u003c/strong\u003e Agents can decide if videos should auto-play, giving them control over their video reviewing experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVideo Shader:\u003c/strong\u003e This feature darkens NSFW content, making it more comfortable for agents to review potentially sensitive material.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdjustable playback speed:\u003c/strong\u003e Agents can tailor video playback speed to review content efficiently, according to their needs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTry it for Free\u003c/h1\u003e\n\n\u003cp\u003eSign up today for a 14-day free trial. Apply coupon code \u003cstrong\u003eTRIALNOCC\u003c/strong\u003e to try without a credit card. Cancel anytime by simply uninstalling the app.\u003c/p\u003e\n\n\u003cp\u003eChoose Auto Video Player for a more efficient, safer, and faster video review process in your Zendesk environment. Enhance your content review workflow with AVP today.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start your 14-day free trial, install the app and enter your payment information. Your credit card won\u0026#39;t be charged until your trial is over.\u003c/p\u003e\n\n\u003ch2\u003eNeed invoiced billing?\u003c/h2\u003e\n\n\u003cp\u003eUse coupon code \u003cstrong\u003eTRIALNOCC\u003c/strong\u003e during checkout to bypass the credit card form.\u003c/p\u003e\n\n\u003ch2\u003eEnable for only specific agents\u003c/h2\u003e\n\n\u003cp\u003eYou can install Auto Video Player for only agents that need it by \u003cstrong\u003eEnabling Group Restrictions\u003c/strong\u003e:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIf you are installing the app for the first time, you\u0026#39;ll see the app settings page during checkout. Otherwise, go to \u003cstrong\u003eZendesk Admin\u003c/strong\u003e \u0026gt; \u003cstrong\u003eManage\u003c/strong\u003e \u0026gt; \u003cstrong\u003eAuto Video Player\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck \u003cstrong\u003eEnable group restrictions?\u003c/strong\u003e and select the group(s) that should have access to the app. As the admin, make sure you are also a member of at least one of the selected groups. Otherwise, you won\u0026#39;t be able to configure the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e*Tags: WhatsApp video playback, WhatsApp video support, WhatsApp integration for video, Video player with WhatsApp, WhatsApp compatible video player, Zendesk WhatsApp video integration, WhatsApp video streaming, Customer support video via WhatsApp, WhatsApp video for helpdesk, WhatsApp video management system, video player, auto-play, NSFW video shading, video review, streaming video integration, multi-video management, adjustable speed, video shader, video player for support teams, safe video reviewing, multi-source video playback, video content management system, speed control, video app free trial, video player for customer support\u003c/p\u003e\n","raw_long_description":"Welcome to **Auto Video Player (AVP)**, your new partner in video content review. Seamlessly integrated into your Zendesk workflow, AVP is designed to enhance and streamline your video review process. Agents no longer need to download and play videos locally, a process that can be time-consuming and pose security risks. AVP auto-plays videos directly within your tickets.\n\n# Key Features:\n- **Extensive Video Compatibility:** AVP allows playback of Zendesk video attachments, direct link URLs, and content from streaming platforms such as YouTube and Wistia. Additionally, AVP facilitates the review of video content shared in Zendesk via **WhatsApp Channel tickets**, broadening the scope of your customer interactions.\n- **Multi-video support:** AVP manages multiple videos within a single ticket, maintaining a smooth workflow.\n- **Auto-play toggle:** Agents can decide if videos should auto-play, giving them control over their video reviewing experience.\n- **Video Shader:** This feature darkens NSFW content, making it more comfortable for agents to review potentially sensitive material.\n- **Adjustable playback speed:** Agents can tailor video playback speed to review content efficiently, according to their needs.\n\n# Try it for Free\nSign up today for a 14-day free trial. Apply coupon code **TRIALNOCC** to try without a credit card. Cancel anytime by simply uninstalling the app.\n\nChoose Auto Video Player for a more efficient, safer, and faster video review process in your Zendesk environment. Enhance your content review workflow with AVP today.","raw_installation_instructions":"To start your 14-day free trial, install the app and enter your payment information. Your credit card won't be charged until your trial is over.\n\n## Need invoiced billing?\n\nUse coupon code **TRIALNOCC** during checkout to bypass the credit card form.\n\n## Enable for only specific agents\n\nYou can install Auto Video Player for only agents that need it by **Enabling Group Restrictions**:\n\n1. If you are installing the app for the first time, you'll see the app settings page during checkout. Otherwise, go to **Zendesk Admin** \u003e **Manage** \u003e **Auto Video Player**\n\n2. Check **Enable group restrictions?** and select the group(s) that should have access to the app. As the admin, make sure you are also a member of at least one of the selected groups. Otherwise, you won't be able to configure the app.\n\n*Tags: WhatsApp video playback, WhatsApp video support, WhatsApp integration for video, Video player with WhatsApp, WhatsApp compatible video player, Zendesk WhatsApp video integration, WhatsApp video streaming, Customer support video via WhatsApp, WhatsApp video for helpdesk, WhatsApp video management system, video player, auto-play, NSFW video shading, video review, streaming video integration, multi-video management, adjustable speed, video shader, video player for support teams, safe video reviewing, multi-source video playback, video content management system, speed control, video app free trial, video player for customer support","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://962593.apps.zdusercontent.com/962593/assets/1705437508-35a81010edfaeb0f458e0cad6f2e7701/logo-small.png","large_icon":"https://962593.apps.zdusercontent.com/962593/assets/1705437508-35a81010edfaeb0f458e0cad6f2e7701/logo.png","screenshots":["https://962593.apps.zdusercontent.com/962593/assets/1705437508-35a81010edfaeb0f458e0cad6f2e7701/screenshot-0.png","https://962593.apps.zdusercontent.com/962593/assets/1705437508-35a81010edfaeb0f458e0cad6f2e7701/screenshot-1.png","https://962593.apps.zdusercontent.com/962593/assets/1705437508-35a81010edfaeb0f458e0cad6f2e7701/screenshot-2.png"],"installation_count":12},{"id":963590,"name":"Shipmondo by Available","state":"published","version":"1.0.13","framework_version":"2.0","parameters":[{"id":2667189,"app_id":963590,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-16T13:00:37Z","updated_at":"2023-08-16T13:00:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2667187,"app_id":963590,"name":"user","kind":"text","required":true,"position":1,"created_at":"2023-08-16T13:00:36Z","updated_at":"2026-05-29T21:26:25Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":2667188,"app_id":963590,"name":"key","kind":"text","required":true,"position":2,"created_at":"2023-08-16T13:00:36Z","updated_at":"2026-05-29T21:26:25Z","default_value":null,"secure":true,"scopes":["body"],"options":null}],"plans":[{"id":3801,"entity_id":963590,"app_id":963590,"amount":399,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NfjKFC03ov54RcnoHQkn0TH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":1157,"cost_type":"CostStripe","active":true,"created_at":"2023-08-16T13:00:39.000Z","updated_at":"2023-08-16T13:00:39.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-16T13:00:35Z","updated_at":"2026-07-01T19:49:35Z","terms_conditions_url":"https://www.available.dk/terms","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[3,4],"date_published":"2023-08-28T22:04:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://shipmondo.com/dk/priser/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-01T19:49:31Z","owner_id":269519,"author_name":"Available","author_email":"support@available.dk","author_url":"https://www.available.dk/","short_description":"Look up Shipmondo orders and shipments in Zendesk tickets","long_description":"\u003cp\u003eAvailable builds apps and integrations that help support teams work faster in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipmondo by Available\u003c/strong\u003e lets your agents look up Shipmondo sales orders and shipments directly in the Zendesk ticket sidebar, so they can answer delivery and order questions without switching tools. The app can search by the ticket requester’s phone number or email, or you can search manually by order/shipment IDs and package/tracking numbers.\u003c/p\u003e\n\n\u003ch3\u003eKey benefits \u0026amp; features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFaster agent response time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic search using the ticket requester’s phone or email\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuick access to order and shipment details (including track \u0026amp; trace)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen or copy the shipment tracking link with a single click\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cp\u003eYou need a Shipmondo API user and API key. Please read the \u0026quot;How to install\u0026quot; instructions.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app reads the ticket requester’s email address and phone number from Zendesk Support to power search and search suggestions.\u003c/p\u003e\n\n\u003cp\u003eWhen you perform a search, the search value (for example email/phone/order ID) and your Shipmondo API credentials (stored as Zendesk secure settings) are sent to Available’s proxy service (\u003ccode\u003eeurope-west1-proventic-internal.cloudfunctions.net\u003c/code\u003e) to perform the Shipmondo API request, and the resulting data is displayed in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSee our \u003ca href=\"https://www.available.dk/terms\"\u003eterms\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eAny questions or feedback?\u003c/h3\u003e\n\n\u003cp\u003ePlease feel free to contact us at \u003ca href=\"mailto:support@available.dk\"\u003esupport@available.dk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eAvailable is not affiliated with Shipmondo.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe app uses the Shipmondo API and Available’s proxy service. You need two values during installation:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAPI user and API key\u003c/strong\u003e — Your Shipmondo API credentials. These are not provided by Available.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Free trial to install this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003ca href=\"https://app.shipmondo.com\"\u003eapp.shipmondo.com\u003c/a\u003e in a new tab and log in.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the top menu bar navigate to Settings \u0026gt; API \u0026gt; Access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf the user and key fields are empty, click Generate API keys.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy and paste the API user and API key into the Zendesk app installation settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecide whether to limit access for this app for specific roles and groups.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill out the billing details form and click Proceed to payment (you are only billed after the 7-day trial ends).\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBoth values are stored as secure settings in Zendesk and are not visible to agents.\u003c/p\u003e\n","raw_long_description":"Available builds apps and integrations that help support teams work faster in Zendesk.\n\n**Shipmondo by Available** lets your agents look up Shipmondo sales orders and shipments directly in the Zendesk ticket sidebar, so they can answer delivery and order questions without switching tools. The app can search by the ticket requester’s phone number or email, or you can search manually by order/shipment IDs and package/tracking numbers.\n\n### Key benefits \u0026 features\n\n- Faster agent response time\n\n- Automatic search using the ticket requester’s phone or email\n\n- Quick access to order and shipment details (including track \u0026 trace)\n\n- Open or copy the shipment tracking link with a single click\n\n### Requirements\n\nYou need a Shipmondo API user and API key. Please read the \"How to install\" instructions.\n\n### Data and privacy\n\nThis app reads the ticket requester’s email address and phone number from Zendesk Support to power search and search suggestions.\n\nWhen you perform a search, the search value (for example email/phone/order ID) and your Shipmondo API credentials (stored as Zendesk secure settings) are sent to Available’s proxy service (`europe-west1-proventic-internal.cloudfunctions.net`) to perform the Shipmondo API request, and the resulting data is displayed in Zendesk.\n\nSee our [terms](https://www.available.dk/terms).\n\n### Any questions or feedback?\n\nPlease feel free to contact us at [support@available.dk](mailto:support@available.dk).\n\n_Available is not affiliated with Shipmondo._","raw_installation_instructions":"The app uses the Shipmondo API and Available’s proxy service. You need two values during installation:\n\n**API user and API key** — Your Shipmondo API credentials. These are not provided by Available.\n\n1. Click Free trial to install this app.\n\n2. Open [app.shipmondo.com](https://app.shipmondo.com) in a new tab and log in.\n\n3. In the top menu bar navigate to Settings \u003e API \u003e Access.\n\n4. If the user and key fields are empty, click Generate API keys.\n\n5. Copy and paste the API user and API key into the Zendesk app installation settings.\n\n6. Decide whether to limit access for this app for specific roles and groups.\n\n7. Fill out the billing details form and click Proceed to payment (you are only billed after the 7-day trial ends).\n\nBoth values are stored as secure settings in Zendesk and are not visible to agents.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://963590.apps.zdusercontent.com/963590/assets/1780957325-eed54097a2187761eb0f8e4595957fa7/logo-small.png","large_icon":"https://963590.apps.zdusercontent.com/963590/assets/1780957325-eed54097a2187761eb0f8e4595957fa7/logo.png","screenshots":["https://963590.apps.zdusercontent.com/963590/assets/1780957325-eed54097a2187761eb0f8e4595957fa7/screenshot-0.png","https://963590.apps.zdusercontent.com/963590/assets/1780957325-eed54097a2187761eb0f8e4595957fa7/screenshot-1.png","https://963590.apps.zdusercontent.com/963590/assets/1780957325-eed54097a2187761eb0f8e4595957fa7/screenshot-2.png"],"installation_count":1},{"id":964371,"name":"Data Assembler","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2670214,"app_id":964371,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-18T09:52:03Z","updated_at":"2023-08-18T09:52:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2670212,"app_id":964371,"name":"custom_field_name","kind":"hidden","required":false,"position":1,"created_at":"2023-08-18T09:52:03Z","updated_at":"2023-08-18T09:52:03Z","default_value":"test_json","secure":false,"scopes":null,"options":null},{"id":2670213,"app_id":964371,"name":"data_assembler_json_data","kind":"hidden","required":false,"position":2,"created_at":"2023-08-18T09:52:03Z","updated_at":"2023-08-18T09:52:03Z","default_value":"{\"data\"=\u003e[]}","secure":false,"scopes":null,"options":null}],"plans":[{"id":3804,"entity_id":964371,"app_id":964371,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NgOb9BAwDyPyCCYgf28d6ms","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JT22RBAwDyPyCCY","cost_id":1159,"cost_type":"CostStripe","active":true,"created_at":"2023-08-18T09:52:05.000Z","updated_at":"2023-08-18T09:52:05.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-18T09:52:02Z","updated_at":"2026-04-01T16:32:36Z","terms_conditions_url":"https://www.seif-consult.com/en/legal-notice","app_organization":{"id":2495,"name":"SEIF - FRANCE (Nantes - Paris )","email":"help@seif-consult.com","website":"www.seif-consult.com","country_code":"FR","stripe_account_id":"acct_1JT22RBAwDyPyCCY","state":"published"},"locations":[3,2],"date_published":"2023-09-05T21:43:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-04-01T16:32:32Z","owner_id":269519,"author_name":"SEIF","author_email":"product@seif-consult.com","author_url":"https://seif-consult.com","short_description":"Boost agent efficiency and customers satisfaction with our app's data overview.","long_description":"\u003ch2\u003e\u003cstrong\u003eData Assembler\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eImprove the efficiency and productivity of your agents by providing an instant overview of relevant data, making it easier to process tickets and ensuring greater customer satisfaction. Unlike the Zendesk Essentials Card (only available with Enterprise and Enterprise plus), our app lets you also pick and choose elements from your organization fields.\u003c/p\u003e\n\n\u003cp\u003eChoose / rename / organise your Zendesk fields in the administration area in just a few clicks:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://seif-consult.com/hubfs/Produit%20SEIF/BO_data_assembler.gif\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003eEnable your agents to quickly retrieve essential information without having to open each ticket, user profile or organisation page individually.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://seif-consult.com/hubfs/Produit%20SEIF/Data-Assembler_-Front-Office-video.gif\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout SEIF\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSEIF is a company that runs with a simple motto : Simplify your customer relationship.\u003cbr\u003e\nWith 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.\u003cbr\u003e\nWe want to enhance every Zendesk user\u0026#39;s daily life by offering a various set of Apps and Themes.\u003cbr\u003e\nFeel free to \u003ca href=\"https://www.seif-consult.com\"\u003ereach us\u003c/a\u003e so we can offer you a dedicated and indiviual support on Zendesk products.\u003c/p\u003e\n\n\u003ch4\u003eData and privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app runs entirely within the Zendesk App Framework (ZAF) in your agents\u0026#39; browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk\u0026#39;s official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app\u0026#39;s features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our \u003ca href=\"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice\"\u003eLegal \u0026amp; Data Protection Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, choose the fields you wish to display by using the + Button then Field. Once the field is created, select the ticket/organization/users field you wish to display and give it a name.\u003c/p\u003e\n\n\u003cp\u003eYou could also create Section to organize / separate your fields. Finally, You can use the preview or go directly in a ticket / application to double check the result\u003c/p\u003e\n","raw_long_description":"## **Data Assembler**\n\nImprove the efficiency and productivity of your agents by providing an instant overview of relevant data, making it easier to process tickets and ensuring greater customer satisfaction. Unlike the Zendesk Essentials Card (only available with Enterprise and Enterprise plus), our app lets you also pick and choose elements from your organization fields.\n\nChoose / rename / organise your Zendesk fields in the administration area in just a few clicks:\n\n ![](https://seif-consult.com/hubfs/Produit%20SEIF/BO_data_assembler.gif) \n\nEnable your agents to quickly retrieve essential information without having to open each ticket, user profile or organisation page individually.\n\n ![](https://seif-consult.com/hubfs/Produit%20SEIF/Data-Assembler_-Front-Office-video.gif) \n\n**About SEIF**\n\nSEIF is a company that runs with a simple motto : Simplify your customer relationship.\nWith 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.\nWe want to enhance every Zendesk user's daily life by offering a various set of Apps and Themes.\nFeel free to [reach us](https://www.seif-consult.com) so we can offer you a dedicated and indiviual support on Zendesk products.\n\n#### Data and privacy\n\nThis app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our [Legal \u0026 Data Protection Notice](https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice).","raw_installation_instructions":"Install the app, choose the fields you wish to display by using the + Button then Field. Once the field is created, select the ticket/organization/users field you wish to display and give it a name.\n\n You could also create Section to organize / separate your fields. Finally, You can use the preview or go directly in a ticket / application to double check the result","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://964371.apps.zdusercontent.com/964371/assets/1773410573-9d14666be925412d7975fc29b7589146/logo-small.png","large_icon":"https://964371.apps.zdusercontent.com/964371/assets/1773410573-9d14666be925412d7975fc29b7589146/logo.png","screenshots":["https://964371.apps.zdusercontent.com/964371/assets/1773410573-9d14666be925412d7975fc29b7589146/screenshot-0.png","https://964371.apps.zdusercontent.com/964371/assets/1773410573-9d14666be925412d7975fc29b7589146/screenshot-1.png","https://964371.apps.zdusercontent.com/964371/assets/1773410573-9d14666be925412d7975fc29b7589146/screenshot-2.png"],"installation_count":0},{"id":965349,"name":"Readyly GPT Agent Assist","state":"published","version":"2.35","framework_version":"2.0","parameters":[{"id":2673202,"app_id":965349,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-22T13:48:24Z","updated_at":"2023-08-22T13:48:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2673198,"app_id":965349,"name":"entityId","kind":"text","required":false,"position":1,"created_at":"2023-08-22T13:48:23Z","updated_at":"2023-08-22T13:48:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2673199,"app_id":965349,"name":"BearerToken","kind":"text","required":false,"position":2,"created_at":"2023-08-22T13:48:23Z","updated_at":"2023-08-22T13:48:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2673200,"app_id":965349,"name":"zendeskToken","kind":"text","required":false,"position":3,"created_at":"2023-08-22T13:48:24Z","updated_at":"2023-08-22T13:48:24Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2673201,"app_id":965349,"name":"applyMacrosEnabled","kind":"checkbox","required":false,"position":4,"created_at":"2023-08-22T13:48:24Z","updated_at":"2025-12-09T18:05:33Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2921387,"app_id":965349,"name":"autoTranslate","kind":"checkbox","required":false,"position":5,"created_at":"2024-04-24T19:57:38Z","updated_at":"2025-12-09T18:05:33Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2971683,"app_id":965349,"name":"correlationNoOfTickets","kind":"text","required":false,"position":6,"created_at":"2024-07-01T22:12:21Z","updated_at":"2024-07-01T22:12:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2971684,"app_id":965349,"name":"correlationByDate","kind":"text","required":false,"position":7,"created_at":"2024-07-01T22:12:21Z","updated_at":"2024-07-01T22:12:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2985839,"app_id":965349,"name":"agentLanguage","kind":"text","required":false,"position":8,"created_at":"2024-07-19T15:44:53Z","updated_at":"2024-07-19T15:44:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3118920,"app_id":965349,"name":"exclusiveAutoTranslateLanguages","kind":"text","required":false,"position":9,"created_at":"2024-12-05T18:28:22Z","updated_at":"2024-12-05T18:28:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3152584,"app_id":965349,"name":"autoTranslateGroups","kind":"text","required":false,"position":10,"created_at":"2025-01-22T00:00:46Z","updated_at":"2025-01-22T00:00:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3216206,"app_id":965349,"name":"defaultTab","kind":"text","required":false,"position":11,"created_at":"2025-04-21T20:59:15Z","updated_at":"2025-05-12T18:29:42Z","default_value":"GPT","secure":false,"scopes":null,"options":null},{"id":3441850,"app_id":965349,"name":"inferInternalNotes","kind":"checkbox","required":false,"position":12,"created_at":"2025-12-09T18:05:33Z","updated_at":"2025-12-09T18:05:33Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3441851,"app_id":965349,"name":"readCustomerAttachments","kind":"checkbox","required":false,"position":13,"created_at":"2025-12-09T18:05:33Z","updated_at":"2025-12-09T18:05:33Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3850,"entity_id":965349,"app_id":965349,"amount":900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NmwfwItbVrblMh8giOuQAbG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NDqLwItbVrblMh8","cost_id":1177,"cost_type":"CostStripe","active":true,"created_at":"2023-09-11T21:47:33.000Z","updated_at":"2023-09-11T21:47:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3808,"entity_id":965349,"app_id":965349,"amount":3600,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NfqrzItbVrblMh8Bi8Mc3mU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NDqLwItbVrblMh8","cost_id":1162,"cost_type":"CostStripe","active":false,"created_at":"2023-08-22T13:48:27.000Z","updated_at":"2023-08-22T13:48:27.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-22T13:48:22Z","updated_at":"2025-12-12T19:37:56Z","terms_conditions_url":"https://www.readyly.com/terms","app_organization":{"id":5894,"name":"Readyly","email":"support@readyly.com","website":"https://www.readyly.com","country_code":"US","stripe_account_id":"acct_1NDqLwItbVrblMh8","state":"unpublished"},"locations":[3,4,10],"date_published":"2023-08-24T20:49:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.readyly.com/pricing"},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2025-12-12T19:37:52Z","owner_id":269519,"author_name":"Readyly","author_email":"support@readyly.com","author_url":"https://www.readyly.com/","short_description":"NEW! Ultimate GPT AI Agent with Auto Answer, Auto Translate, Auto Tag, and More!","long_description":"\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/7ce469_17905e8448724fc7b4de820dcd675460%7Emv2.png\" alt=\"Zendesk Banner\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eA turnkey Agent Assist that self-installs. Readyly uses AI, powered by the latest GPT, to deliver:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGPT Answers and Improvements in one click\u003c/li\u003e\n\u003cli\u003eGPT Auto Translate in over 200+ languages\u003c/li\u003e\n\u003cli\u003eGPT Conversation Summary\u003c/li\u003e\n\u003cli\u003eGPT Customer Analysis\u003c/li\u003e\n\u003cli\u003eGPT Sentiment Analysis\u003c/li\u003e\n\u003cli\u003eCustomized AI Personality\u003c/li\u003e\n\u003cli\u003eAuto Research: AI-suggested macros, articles, and tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/7ce469_0591c6d10e9345fc8a944289eba64692%7Emv2.png\" alt=\"Zendesk Performance\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWHY READYLY?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDigitize (and accelerate) your customer support.\u003c/strong\u003e Manual responses are so Web 2.0. Harness the power of AI with Readyly and embrace automation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTurn every agent into a Multi-Lingual Super Agent.\u003c/strong\u003e Let any agent handle 10X the support volume and sound like a native speaker in any language, with the click of a button.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLower your costs (and rev your profits).\u003c/strong\u003e Stop hiring new agents and, instead, fuel your current team with the speed of Readyly’s AI engine.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess turnkey generative AI capabilities.\u003c/strong\u003e Easy to install, trained on models based on billions of data points; Readyly is smart AND fast, so your agents can be too.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigure your AI personality.\u003c/strong\u003e Let your brand shine in all of your AI interactions and answers. Readyly puts YOU in the driver seat of your AI voice with easy-to-use settings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccelerate your performance (without blowing a gasket)!\u003c/strong\u003e Readyly harnesses the latest in AI and integrates them into your Zendesk system on any plan level.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDeliver top-of-the-line service (in a snap).\u003c/strong\u003e If they’ve got questions, get the right answer, common ticket responses, and more in a click!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://vimeo.com/853811530/c753210e47?share=copy\"\u003e\u003cimg src=\"https://static.wixstatic.com/media/7ce469_4afff90f4dce40c08fca2c3527b90ee8%7Emv2.png\" alt=\"Promo Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eREADYLY IS SECURE, SERIOUSLY.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour customer data is safe.\u003c/strong\u003e\u003cbr\u003e\nReadyly removes any Personal Identifiable Information (PII) before applying AI.\u003cbr\u003e\nWe reinstall PII for final output; we never store it.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo setup required\u003c/strong\u003e\u003cbr\u003e\nReadyly’s Agent Assist is an out-of-the-box solution with a 2-minute install and full Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.wixstatic.com/media/7ce469_e2e0854ebd804e33ab9c42159623365a%7Emv2.png\" alt=\"Zendesk Testimonial\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://vimeo.com/888820666?share=copy\"\u003e\u003cimg src=\"https://static.wixstatic.com/media/7ce469_4afff90f4dce40c08fca2c3527b90ee8%7Emv2.png\" alt=\"Demo Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eThe installation process will take less than 2 minutes:\u003c/strong\u003e\u003cbr\u003e\n-  Click \u0026quot;\u003cstrong\u003eInstall\u003c/strong\u003e\u0026quot; on the Readyly page on Zendesk Marketplace.\u003cbr\u003e\n- Sign into your Zendesk account to finalize your app installation.\u003cbr\u003e\n-  Once the app is installed, click “\u003cstrong\u003ePair\u003c/strong\u003e” to connect the Readyly AI Engine.\u003cbr\u003e\n-  Click “\u003cstrong\u003eAllow\u003c/strong\u003e” to enable Readyly to connect with your Zendesk. (Expand your Apps space if needed.)\u003cbr\u003e\n-  Refresh your Apps to start powering your agents with GPT!\u003cbr\u003e\nView our demo video to see how agents can use the app, and also how to use as an admin to get analytics, import your resources, and set your AI personality.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe uninstallation process cancels the subscription to the app that was installed\u003c/strong\u003e. To \u0026quot;uninstall\u0026quot;:\u003cbr\u003e\n- Log into your Zendesk account and navigate to to the Admin Center.\u003cbr\u003e\n- In the Admin Center, navigate to “Apps and Integrations” then “Zendesk Support Apps”\u003cbr\u003e\n- Find the Readyly GPT Agent Assist app and click “Uninstall” under the gear icon dropdown.\u003c/p\u003e\n\n\u003cp\u003eFor more information or help, please contact us at \u003ca href=\"mailto:support@readyly.com\"\u003esupport@readyly.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Zendesk Banner](https://static.wixstatic.com/media/7ce469_17905e8448724fc7b4de820dcd675460~mv2.png)\n\n\n**A turnkey Agent Assist that self-installs. Readyly uses AI, powered by the latest GPT, to deliver:** \n\n- GPT Answers and Improvements in one click\n- GPT Auto Translate in over 200+ languages\n- GPT Conversation Summary\n- GPT Customer Analysis\n- GPT Sentiment Analysis\n- Customized AI Personality\n- Auto Research: AI-suggested macros, articles, and tickets\n\n![Zendesk Performance](https://static.wixstatic.com/media/7ce469_0591c6d10e9345fc8a944289eba64692~mv2.png)\n\n**WHY READYLY?**\n\n**Digitize (and accelerate) your customer support.** Manual responses are so Web 2.0. Harness the power of AI with Readyly and embrace automation.\n\n**Turn every agent into a Multi-Lingual Super Agent.** Let any agent handle 10X the support volume and sound like a native speaker in any language, with the click of a button.\n\n**Lower your costs (and rev your profits).** Stop hiring new agents and, instead, fuel your current team with the speed of Readyly’s AI engine.\n\n**Access turnkey generative AI capabilities.** Easy to install, trained on models based on billions of data points; Readyly is smart AND fast, so your agents can be too.\n\n**Configure your AI personality.** Let your brand shine in all of your AI interactions and answers. Readyly puts YOU in the driver seat of your AI voice with easy-to-use settings.\n\n**Accelerate your performance (without blowing a gasket)!** Readyly harnesses the latest in AI and integrates them into your Zendesk system on any plan level.\n\n**Deliver top-of-the-line service (in a snap).** If they’ve got questions, get the right answer, common ticket responses, and more in a click!\n\n\n[![Promo Video](https://static.wixstatic.com/media/7ce469_4afff90f4dce40c08fca2c3527b90ee8~mv2.png)](https://vimeo.com/853811530/c753210e47?share=copy)\n\n**READYLY IS SECURE, SERIOUSLY.**\n\n**Your customer data is safe.**\nReadyly removes any Personal Identifiable Information (PII) before applying AI.\nWe reinstall PII for final output; we never store it.\n\n**No setup required**\nReadyly’s Agent Assist is an out-of-the-box solution with a 2-minute install and full Zendesk integration.\n\n![Zendesk Testimonial](https://static.wixstatic.com/media/7ce469_e2e0854ebd804e33ab9c42159623365a~mv2.png)\n\n[![Demo Video](https://static.wixstatic.com/media/7ce469_4afff90f4dce40c08fca2c3527b90ee8~mv2.png)](https://vimeo.com/888820666?share=copy)","raw_installation_instructions":"**The installation process will take less than 2 minutes:**\n-  Click \"**Install**\" on the Readyly page on Zendesk Marketplace.\n- Sign into your Zendesk account to finalize your app installation.\n-  Once the app is installed, click “**Pair**” to connect the Readyly AI Engine.\n-  Click “**Allow**” to enable Readyly to connect with your Zendesk. (Expand your Apps space if needed.)\n-  Refresh your Apps to start powering your agents with GPT!\nView our demo video to see how agents can use the app, and also how to use as an admin to get analytics, import your resources, and set your AI personality.\n\n\n**The uninstallation process cancels the subscription to the app that was installed**. To \"uninstall\":\n- Log into your Zendesk account and navigate to to the Admin Center.\n- In the Admin Center, navigate to “Apps and Integrations” then “Zendesk Support Apps”\n- Find the Readyly GPT Agent Assist app and click “Uninstall” under the gear icon dropdown.\n\n\nFor more information or help, please contact us at [support@readyly.com](mailto:support@readyly.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://965349.apps.zdusercontent.com/965349/assets/1765473277-29873ddbb2f389198bdf56075cb7c188/logo-small.png","large_icon":"https://965349.apps.zdusercontent.com/965349/assets/1765473277-29873ddbb2f389198bdf56075cb7c188/logo.png","screenshots":["https://965349.apps.zdusercontent.com/965349/assets/1765473277-29873ddbb2f389198bdf56075cb7c188/screenshot-0.png","https://965349.apps.zdusercontent.com/965349/assets/1765473277-29873ddbb2f389198bdf56075cb7c188/screenshot-1.png","https://965349.apps.zdusercontent.com/965349/assets/1765473277-29873ddbb2f389198bdf56075cb7c188/screenshot-2.png"],"installation_count":6},{"id":965503,"name":"Deltapath Talk","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2673608,"app_id":965503,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-23T01:43:51Z","updated_at":"2023-08-23T01:43:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2673604,"app_id":965503,"name":"serverUrl","kind":"text","required":true,"position":1,"created_at":"2023-08-23T01:43:51Z","updated_at":"2023-08-23T01:43:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2673605,"app_id":965503,"name":"https","kind":"text","required":true,"position":2,"created_at":"2023-08-23T01:43:51Z","updated_at":"2023-08-23T01:43:51Z","default_value":"443","secure":false,"scopes":null,"options":null},{"id":2673606,"app_id":965503,"name":"wss","kind":"text","required":true,"position":3,"created_at":"2023-08-23T01:43:51Z","updated_at":"2023-08-23T01:43:51Z","default_value":"12122","secure":false,"scopes":null,"options":null},{"id":2673607,"app_id":965503,"name":"xmppwss","kind":"text","required":true,"position":4,"created_at":"2023-08-23T01:43:51Z","updated_at":"2023-08-23T01:43:51Z","default_value":"5281","secure":false,"scopes":null,"options":null}],"plans":[{"id":3810,"entity_id":965503,"app_id":965503,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-08-23T01:43:54.000Z","updated_at":"2023-08-23T01:43:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-23T01:43:49Z","updated_at":"2026-02-05T00:02:06Z","terms_conditions_url":null,"app_organization":{"id":5963,"name":"Deltapath, Inc","email":"tracking@deltapath.com","website":"https://www.deltapath.com/deltapath-talk-for-zendesk/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7,25,19],"date_published":"2023-09-25T18:00:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.deltapath.com/deltapath-uc-platform/"},"location_names":["top_bar","background"],"last_update_time":"2024-04-02T20:10:08Z","owner_id":269519,"author_name":"Deltapath","author_email":"solutions@deltapath.com","author_url":"https://www.deltapath.com","short_description":"Make, receive, and transfer calls within Zendesk using Deltapath CTI.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntroducing the Deltapath Computer Telephone Integration (CTI) - Your Ultimate Solution for Revolutionizing Business Communication!\u003c/p\u003e\n\n\u003cp\u003eDeltapath CTI is designed to streamline workflows and supercharge access to top-tier telephone services within Zendesk. Say goodbye to communication hassles and welcome heightened agent productivity and an unparalleled customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eUnveiling the Power of Deltapath CTI:\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEmpower Zendesk Interactions: Transform the way you connect with the world. Effortlessly make, receive, and transfer calls within Zendesk on any device you have the app installed. The app\u0026#39;s flexibility is your new secret weapon.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstant Access to Customer Records: Existing customer accounts automatically pop up on agents\u0026#39; screens with incoming calls. This dynamic feature sets the stage for successful interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick, Connect, Conquer: Wave goodbye to dialing and dialing incorrect numbers. The click-to-dial function is integrated seamlessly into Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEffortless Record Keeping: Every conversation counts. Nothing slips through the cracks. A ticket is created for every call and voicemail, making meticulous record-keeping a breeze.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eYour Pass to Excellence: Requirements -\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eThe path to superior communication runs through the Deltapath UC Platform or Deltapath UC Cloud. A subscription is your golden ticket to embracing the future of business communication. If you do not have a phone set, install Deltapath Engage or Deltapath Mobile, which are included with your subscription.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting Started\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in as an administrator to Zendesk and then click the admin icon in the navigation bar.\u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, find the Deltapath app, and click the tile.\u003c/li\u003e\n\u003cli\u003eOn the Deltapath app page, click Install in the right corner.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account in the dropdown you want the Deltapath app installed on.\u003c/li\u003e\n\u003cli\u003eClick Install. The app installs to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk login session. The Deltapath app icon is displayed in the top right corner of the screen.\u003c/li\u003e\n\u003cli\u003eClick the Deltapath icon.\u003c/li\u003e\n\u003cli\u003eEnter your Deltapath Login credentials.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nIntroducing the Deltapath Computer Telephone Integration (CTI) - Your Ultimate Solution for Revolutionizing Business Communication!\n\nDeltapath CTI is designed to streamline workflows and supercharge access to top-tier telephone services within Zendesk. Say goodbye to communication hassles and welcome heightened agent productivity and an unparalleled customer experience.\n\n*Unveiling the Power of Deltapath CTI:*\n\n* Empower Zendesk Interactions: Transform the way you connect with the world. Effortlessly make, receive, and transfer calls within Zendesk on any device you have the app installed. The app's flexibility is your new secret weapon.\n\n* Instant Access to Customer Records: Existing customer accounts automatically pop up on agents' screens with incoming calls. This dynamic feature sets the stage for successful interactions.\n\n* Click, Connect, Conquer: Wave goodbye to dialing and dialing incorrect numbers. The click-to-dial function is integrated seamlessly into Zendesk.\n\n* Effortless Record Keeping: Every conversation counts. Nothing slips through the cracks. A ticket is created for every call and voicemail, making meticulous record-keeping a breeze.\n\n*Your Pass to Excellence: Requirements -*\n\nThe path to superior communication runs through the Deltapath UC Platform or Deltapath UC Cloud. A subscription is your golden ticket to embracing the future of business communication. If you do not have a phone set, install Deltapath Engage or Deltapath Mobile, which are included with your subscription.\n","raw_installation_instructions":"Getting Started\n\n* Sign in as an administrator to Zendesk and then click the admin icon in the navigation bar.\n* Under Apps, select Marketplace, find the Deltapath app, and click the tile.\n* On the Deltapath app page, click Install in the right corner.\n* Select the Zendesk account in the dropdown you want the Deltapath app installed on.\n* Click Install. The app installs to your Zendesk account.\n* Refresh your Zendesk login session. The Deltapath app icon is displayed in the top right corner of the screen.\n* Click the Deltapath icon.\n* Enter your Deltapath Login credentials.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://965503.apps.zdusercontent.com/965503/assets/1711597494-2f25e8bbd869af4fe8eb2d8cd62d821c/support/logo-small.png","large_icon":"https://965503.apps.zdusercontent.com/965503/assets/1711597494-2f25e8bbd869af4fe8eb2d8cd62d821c/support/logo.png","screenshots":["https://965503.apps.zdusercontent.com/965503/assets/1711597494-2f25e8bbd869af4fe8eb2d8cd62d821c/support/screenshot-0.png","https://965503.apps.zdusercontent.com/965503/assets/1711597494-2f25e8bbd869af4fe8eb2d8cd62d821c/support/screenshot-1.png","https://965503.apps.zdusercontent.com/965503/assets/1711597494-2f25e8bbd869af4fe8eb2d8cd62d821c/support/screenshot-2.png"],"installation_count":3},{"id":965648,"name":"PlentyONE 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and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-23T11:01:01Z","updated_at":"2026-04-07T11:24:35Z","terms_conditions_url":null,"app_organization":{"id":5968,"name":"apoio GmbH","email":"developer@apoio-digital.com","website":"www.apoio-digital.com","country_code":"DE","stripe_account_id":"acct_1NeYrME5ghqAhAcv","state":null},"locations":[3],"date_published":"2023-09-15T16:17:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.plentymarkets.com/product/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-11T16:08:08Z","owner_id":269519,"author_name":"apoio GmbH","author_email":"developer@apoio-digital.com","author_url":"https://apoio-digital.com","short_description":"Access PlentyONE order and customer details","long_description":"\u003cp\u003e\u003cstrong\u003ePlentyONE Connector: The bridge between Zendesk and PlentyONE\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou know the challenges of customer service: Tickets related to orders, manual searches to find order details, and constantly switching between different platforms. Thanks to apoio\u0026#39;s PlentyONE Connector, this becomes a problem of the past.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDirect integration with PlentyONE\u003c/strong\u003e: No more switching between platforms! Work seamlessly without interruptions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatic order number detection\u003c/strong\u003e: You receive a ticket, and the associated order number is instantly recognized.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eZendesk macros\u003c/strong\u003e: Save order details in Zendesk custom fields to be used in makros.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEasy order search\u003c/strong\u003e: Simply search for order numbers or customer data. All relevant details are just a click away.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInteraction with comments\u003c/strong\u003e: View existing comments and add new ones if necessary.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple shipment tracking\u003c/strong\u003e: Package numbers and shipment tracking.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOrder overview in PlentyONE\u003c/strong\u003e: Want more details? Open the entire order or item directly in PlentyONE.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOverview of all order types\u003c/strong\u003e: Whether it\u0026#39;s orders, returns, credits, or delivery orders, you have everything in sight.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChange order status\u003c/strong\u003e: No more lengthy processes. Change the status of an order directly from Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAll order details at a glance\u003c/strong\u003e: Find out everything you need to know without any extra steps.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOptimize your customer service with the PlentyONE Connector. Start now with a 21-day free trial.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions for PlentyONE Connector\u003c/h2\u003e\n\n\u003cp\u003eWelcome to the PlentyONE Connector, the bridge between Zendesk and PlentyONE. Let\u0026#39;s get you started with the installation and configuration.\u003c/p\u003e\n\n\u003ch3\u003eStep-by-Step Guide\u003c/h3\u003e\n\n\u003ch4\u003e1. Install the App\u003c/h4\u003e\n\n\u003cp\u003eBegin by installing the PlentyONE Connector app in your Zendesk account.\u003c/p\u003e\n\n\u003ch4\u003e2. Configure API Access\u003c/h4\u003e\n\n\u003cp\u003eNavigate to the app\u0026#39;s settings to configure the PlentyONE API access. You\u0026#39;ll need the following details:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUsername\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePassword\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlenty system URL\u003c/strong\u003e (Settings -\u0026gt; Client -\u0026gt; Default-Shop -\u0026gt; Settings)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlenty system ID\u003c/strong\u003e (Top right corner in your PlentyONE backend)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnsure you have the correct credentials at hand.\u003c/p\u003e\n\n\u003ch4\u003e3. Select Allowed Order Statuses\u003c/h4\u003e\n\n\u003cp\u003eFor agents to modify order statuses, you must specify which statuses are permitted. Input these in the format of \u0026quot;1;2.1;3;7.4\u0026quot;.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStatuses are separated by \u003cstrong\u003esemicolons\u003c/strong\u003e (\u003ccode\u003e;\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003eUse a \u003cstrong\u003edot\u003c/strong\u003e (\u003ccode\u003e.\u003c/code\u003e) to denote specific status IDs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor instance, if you input \u0026quot;1;2.1\u0026quot;, it means agents can changes orders to the status \u0026quot;1\u0026quot; and \u0026quot;2.1\u0026quot;.\u003c/p\u003e\n\n\u003ch4\u003e4. Link ticket fields (optional)\u003c/h4\u003e\n\n\u003cp\u003eZendesk ticket fields (type: text) can be filled with relevant order information. The information from the ticket fields can be used in Zendesk macros. When linking an order to a ticket, the stored fields are filled. If the link is removed, the fields are emptied again. To link the ticket fields, please enter the field IDs that were created in the Zendesk settings beforehand.\u003c/p\u003e\n\n\u003ch4\u003e5. Open a Ticket\u003c/h4\u003e\n\n\u003cp\u003eOnce the installation is complete, open a ticket in Zendesk. You\u0026#39;ll now find the PlentyONE Connector app visible in the sidebar.\u003c/p\u003e\n","raw_long_description":"**PlentyONE Connector: The bridge between Zendesk and PlentyONE**\n\nYou know the challenges of customer service: Tickets related to orders, manual searches to find order details, and constantly switching between different platforms. Thanks to apoio's PlentyONE Connector, this becomes a problem of the past.\n\n**Features:**\n\n- **Direct integration with PlentyONE**: No more switching between platforms! Work seamlessly without interruptions.\n\n- **Automatic order number detection**: You receive a ticket, and the associated order number is instantly recognized.\n\n- **Zendesk macros**: Save order details in Zendesk custom fields to be used in makros.\n\n- **Easy order search**: Simply search for order numbers or customer data. All relevant details are just a click away.\n\n- **Interaction with comments**: View existing comments and add new ones if necessary.\n\n- **Simple shipment tracking**: Package numbers and shipment tracking.\n\n- **Order overview in PlentyONE**: Want more details? Open the entire order or item directly in PlentyONE.\n\n- **Overview of all order types**: Whether it's orders, returns, credits, or delivery orders, you have everything in sight.\n\n- **Change order status**: No more lengthy processes. Change the status of an order directly from Zendesk.\n\n- **All order details at a glance**: Find out everything you need to know without any extra steps.\n\nOptimize your customer service with the PlentyONE Connector. Start now with a 21-day free trial.","raw_installation_instructions":"## Installation Instructions for PlentyONE Connector\n\nWelcome to the PlentyONE Connector, the bridge between Zendesk and PlentyONE. Let's get you started with the installation and configuration.\n\n### Step-by-Step Guide\n\n#### 1. Install the App\n\nBegin by installing the PlentyONE Connector app in your Zendesk account.\n\n#### 2. Configure API Access\n\nNavigate to the app's settings to configure the PlentyONE API access. You'll need the following details:\n\n- **Username**\n- **Password**\n- **Plenty system URL** (Settings -\u003e Client -\u003e Default-Shop -\u003e Settings)\n- **Plenty system ID** (Top right corner in your PlentyONE backend)\n\nEnsure you have the correct credentials at hand.\n\n#### 3. Select Allowed Order Statuses\n\nFor agents to modify order statuses, you must specify which statuses are permitted. Input these in the format of \"1;2.1;3;7.4\".\n\n- Statuses are separated by **semicolons** (`;`).\n- Use a **dot** (`.`) to denote specific status IDs.\n\nFor instance, if you input \"1;2.1\", it means agents can changes orders to the status \"1\" and \"2.1\".\n\n#### 4. Link ticket fields (optional)\n\n Zendesk ticket fields (type: text) can be filled with relevant order information. The information from the ticket fields can be used in Zendesk macros. When linking an order to a ticket, the stored fields are filled. If the link is removed, the fields are emptied again. To link the ticket fields, please enter the field IDs that were created in the Zendesk settings beforehand.\n\n#### 5. Open a Ticket\n\nOnce the installation is complete, open a ticket in Zendesk. You'll now find the PlentyONE Connector app visible in the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://965648.apps.zdusercontent.com/965648/assets/1744271559-21f196b880f5a47e51ee4884a63de0fe/logo-small.png","large_icon":"https://965648.apps.zdusercontent.com/965648/assets/1744271559-21f196b880f5a47e51ee4884a63de0fe/logo.png","screenshots":["https://965648.apps.zdusercontent.com/965648/assets/1744271559-21f196b880f5a47e51ee4884a63de0fe/screenshot-0.png","https://965648.apps.zdusercontent.com/965648/assets/1744271559-21f196b880f5a47e51ee4884a63de0fe/screenshot-1.png","https://965648.apps.zdusercontent.com/965648/assets/1744271559-21f196b880f5a47e51ee4884a63de0fe/screenshot-2.png"],"installation_count":12},{"id":965889,"name":"CXBOX Commerce and Recommendation","state":"published","version":"2.4","framework_version":"2.0","parameters":[{"id":2674879,"app_id":965889,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-24T04:32:30Z","updated_at":"2023-08-24T04:32:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3812,"entity_id":965889,"app_id":965889,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-08-24T04:32:32.000Z","updated_at":"2023-08-24T04:32:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-24T04:32:29Z","updated_at":"2026-08-31T19:08:05Z","terms_conditions_url":null,"app_organization":{"id":4039,"name":"DEMETER ICT","email":"zendesk@dmit.co.th","website":"www.dmit.co.th","country_code":"TH","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2023-09-21T17:12:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cxbox.io/cxbox-commerce-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-31T19:08:03Z","owner_id":269519,"author_name":"Demeter ICT","author_email":"support@cxbox.io","author_url":"https://www.cxbox.io","short_description":"Seamless integration with eCommerce and personalized recommendation products.","long_description":"\u003ch1\u003eCXBOX Commerce\u003c/h1\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eCXBOX Commerce by Demeter ICT is a comprehensive solution that centralizes customer interactions across leading eCommerce platforms, including Amazon, Lazada, Shopee, Shopify and TikTok. By integrating seamlessly with Zendesk, CXBOX Commerce allows businesses to manage eCommerce inquiries efficiently, offer tailored product recommendations based on the customer data and provide exceptional customer service.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Platform Integration:\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnects with major eCommerce platforms.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Customer Support:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConsolidates all eCommerce inquiries into a single interface.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManage tickets efficiently from multiple channels without leaving Zendesk.\u003cbr\u003e\n\u003cimg src=\"https://console.cxbox.io/assets/img/description1.png\" alt=\"Customer Support\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Order Lookup:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuickly retrieve order details and delivery status within Zendesk.\u003cbr\u003e\n\u003cimg src=\"https://console.cxbox.io/assets/img/description2.png\" alt=\"Order Lookup\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Web Widgets for Shopify:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbed customizable chat functionalities directly into Shopify websites.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFacilitate direct customer engagement.\u003cbr\u003e\n\u003cimg src=\"https://console.cxbox.io/assets/img/description3.png\" alt=\"Web Widgets\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Reporting and Insights:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitor ticket resolution times and customer engagement metrics in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse actionable insights to enhance customer service strategies.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStreamlined Setup and Scalability:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEasy to configure for businesses of all sizes, from startups to enterprises.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScales effortlessly to accommodate growing customer bases and additional shops.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Driven Product Suggestions:\u003c/strong\u003e Utilizes machine learning algorithms to analyze customer behavior and purchasing history, providing personalized product recommendations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration with Zendesk:\u003c/strong\u003e Integrates effortlessly with Zendesk, allowing support agents to access and deliver product recommendations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Customer Data Integration:\u003c/strong\u003e Aggregates real-time customer information and purchasing activities from your e-commerce platforms, enabling accurate recommendations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Analytics:\u003c/strong\u003e Offers insightful reports on sales performance, recommendation effectiveness, and customer engagement, aiding in strategic decision-making.\n\u003cimg src=\"https://console.cxbox.io/assets/img/description4.png\" alt=\"AI-Driven Features\"\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.cxbox.io/privacy-policy/\"\u003ehttps://www.cxbox.io/privacy-policy/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChangelog:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.cxbox.io/hc/en-us/articles/61054510154137-Version-2-4\"\u003ehttps://support.cxbox.io/hc/en-us/articles/61054510154137-Version-2-4\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003e1. Install CXBOX Commerce in Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisit the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/965889/cxbox-commerce-and-recommendation\"\u003eZendesk Marketplace\u003c/a\u003e.\n\u003cimg src=\"https://console.cxbox.io/assets/img/install1.png\" alt=\"Step 1 Image\"\u003e\u003c/li\u003e\n\u003cli\u003eLog in to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eClick Install and follow the on-screen prompts to select the Zendesk account for integration.\n\u003cimg src=\"https://console.cxbox.io/assets/img/install2.png\" alt=\"Step 2 Image\"\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Link eCommerce Platforms:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to the \u003ca href=\"https://portal.cxbox.io/\"\u003eCXBOX Console\u003c/a\u003e.\n\u003cimg src=\"https://console.cxbox.io/assets/img/install3.png\" alt=\"Step 3 Image\"\u003e\n\u003cimg src=\"https://console.cxbox.io/assets/img/install4.png\" alt=\"Step 4 Image\"\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to Account \u0026gt; Add Shop and select the desired eCommerce platform (Shopify, Lazada, or Shopee).\n\u003cimg src=\"https://console.cxbox.io/assets/img/install5.png\" alt=\"Step 5 Image\"\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Verify and Test Integration:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse the Order Information feature in Zendesk to test order lookup for each connected platform.\n\u003cimg src=\"https://console.cxbox.io/assets/img/install6.png\" alt=\"Step 6 Image\"\u003e\n\u003cimg src=\"https://console.cxbox.io/assets/img/install7.png\" alt=\"Step 7 Image\"\u003e\u003c/li\u003e\n\u003cli\u003eEnsure tickets are created and resolved automatically where applicable.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor a more detailed instructions, please refer to the user guide link given below:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.cxbox.io/hc/en-us/articles/39129238450073-CXBOX-Commerce-User-Guide\"\u003ehttps://support.cxbox.io/hc/en-us/articles/39129238450073-CXBOX-Commerce-User-Guide\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport:\u003c/strong\u003e For further assistance, contact support@cxbox.io or visit the \u003ca href=\"https://support.cxbox.io/hc/en-us/requests/new\"\u003eCXBOX Support Portal\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# CXBOX Commerce\n\n---\n\nCXBOX Commerce by Demeter ICT is a comprehensive solution that centralizes customer interactions across leading eCommerce platforms, including Amazon, Lazada, Shopee, Shopify and TikTok. By integrating seamlessly with Zendesk, CXBOX Commerce allows businesses to manage eCommerce inquiries efficiently, offer tailored product recommendations based on the customer data and provide exceptional customer service.\n\n**Key Features:**\n\n  - **Multi-Platform Integration:**\n  - Connects with major eCommerce platforms.\n\n- **Centralized Customer Support:**\n  - Consolidates all eCommerce inquiries into a single interface.\n  - Manage tickets efficiently from multiple channels without leaving Zendesk.\n  ![Customer Support](https://console.cxbox.io/assets/img/description1.png)\n\n- **Real-Time Order Lookup:**\n  - Quickly retrieve order details and delivery status within Zendesk.\n  ![Order Lookup](https://console.cxbox.io/assets/img/description2.png)\n\n- **Custom Web Widgets for Shopify:**\n  - Embed customizable chat functionalities directly into Shopify websites.\n  - Facilitate direct customer engagement.\n  ![Web Widgets](https://console.cxbox.io/assets/img/description3.png)\n\n- **Enhanced Reporting and Insights:**\n  - Monitor ticket resolution times and customer engagement metrics in Zendesk.\n  - Use actionable insights to enhance customer service strategies.\n\n- **Streamlined Setup and Scalability:**\n  - Easy to configure for businesses of all sizes, from startups to enterprises.\n  - Scales effortlessly to accommodate growing customer bases and additional shops.\n\n- **AI-Driven Product Suggestions:** Utilizes machine learning algorithms to analyze customer behavior and purchasing history, providing personalized product recommendations.\n\n- **Seamless Integration with Zendesk:** Integrates effortlessly with Zendesk, allowing support agents to access and deliver product recommendations.\n\n- **Real-Time Customer Data Integration:** Aggregates real-time customer information and purchasing activities from your e-commerce platforms, enabling accurate recommendations.\n\n- **Performance Analytics:** Offers insightful reports on sales performance, recommendation effectiveness, and customer engagement, aiding in strategic decision-making.\n ![AI-Driven Features](https://console.cxbox.io/assets/img/description4.png)\n\n**Privacy Policy:**\n\n [https://www.cxbox.io/privacy-policy/](https://www.cxbox.io/privacy-policy/)\n\n**Changelog:**\n\n [https://support.cxbox.io/hc/en-us/articles/61054510154137-Version-2-4](https://support.cxbox.io/hc/en-us/articles/61054510154137-Version-2-4)","raw_installation_instructions":"**1. Install CXBOX Commerce in Zendesk:**\n\n  - Visit the [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/965889/cxbox-commerce-and-recommendation).\n  ![Step 1 Image](https://console.cxbox.io/assets/img/install1.png)\n  - Log in to your Zendesk account.\n  - Click Install and follow the on-screen prompts to select the Zendesk account for integration.\n  ![Step 2 Image](https://console.cxbox.io/assets/img/install2.png)\n\n  **2. Link eCommerce Platforms:**\n\n  - Log in to the [CXBOX Console](https://portal.cxbox.io/).\n  ![Step 3 Image](https://console.cxbox.io/assets/img/install3.png)\n  ![Step 4 Image](https://console.cxbox.io/assets/img/install4.png)\n  - Navigate to Account \u003e Add Shop and select the desired eCommerce platform (Shopify, Lazada, or Shopee).\n  ![Step 5 Image](https://console.cxbox.io/assets/img/install5.png)\n\n  **3. Verify and Test Integration:**\n\n  - Use the Order Information feature in Zendesk to test order lookup for each connected platform.\n  ![Step 6 Image](https://console.cxbox.io/assets/img/install6.png)\n  ![Step 7 Image](https://console.cxbox.io/assets/img/install7.png)\n  - Ensure tickets are created and resolved automatically where applicable.\n\n  **For a more detailed instructions, please refer to the user guide link given below:**\n\n  [https://support.cxbox.io/hc/en-us/articles/39129238450073-CXBOX-Commerce-User-Guide](https://support.cxbox.io/hc/en-us/articles/39129238450073-CXBOX-Commerce-User-Guide)\n\n  **Support:** For further assistance, contact support@cxbox.io or visit the [CXBOX Support Portal](https://support.cxbox.io/hc/en-us/requests/new).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://965889.apps.zdusercontent.com/965889/assets/1786677291-9fd8038080d16303101f3f19a54e5411/logo-small.png","large_icon":"https://965889.apps.zdusercontent.com/965889/assets/1786677291-9fd8038080d16303101f3f19a54e5411/logo.png","screenshots":["https://965889.apps.zdusercontent.com/965889/assets/1786677291-9fd8038080d16303101f3f19a54e5411/screenshot-0.png","https://965889.apps.zdusercontent.com/965889/assets/1786677291-9fd8038080d16303101f3f19a54e5411/screenshot-1.png","https://965889.apps.zdusercontent.com/965889/assets/1786677291-9fd8038080d16303101f3f19a54e5411/screenshot-2.png"],"installation_count":16},{"id":966065,"name":"GCF Softphone","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2675544,"app_id":966065,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-24T15:28:51Z","updated_at":"2023-08-24T15:28:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3813,"entity_id":966065,"app_id":966065,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-08-24T15:28:53.000Z","updated_at":"2023-08-24T15:28:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-24T15:28:51Z","updated_at":"2026-03-16T18:28:45Z","terms_conditions_url":null,"app_organization":{"id":5980,"name":"Global Call Forwarding","email":"zendesk@unitedworldtelecom.com","website":"https://www.globalcallforwarding.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2023-11-02T20:39:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.globalcallforwarding.com/integrations/zendesk-details/"},"location_names":["top_bar"],"last_update_time":"2026-03-16T18:28:26Z","owner_id":269519,"author_name":"Global Call Forwarding","author_email":"zendesk@unitedworldtelecom.com","author_url":"https://www.globalcallforwarding.com/","short_description":"Allows users to make and receive calls in Zendesk CRM through our Softphone","long_description":"\u003cp\u003eGlobal Call Forwarding is a cloud phone service provider offering international phone numbers, international call forwarding, outbound calling, and advanced call management features. Our voice service is designed to help your business connect with local and global customers efficiently and cost-effectively.  \u003c/p\u003e\n\n\u003cp\u003eGCF Softphone for Zendesk allows users to:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake and receive calls directly from Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSave calls history in CRM\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStart calls to customers from their page in CRM\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView voicemail\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse a variety of numbers provided for incoming and outgoing calls, including numbers from over 150 countries\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe are committed to providing reliable solutions with excellent call quality. Our top priorities are responsive customer service, reliability, and call quality. All corporate clients have access to a dedicated account manager, a customer success manager, and 24/7 live technical support. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy Notice:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTo provide our softphone integration, this app accesses and uses your Zendesk data (such as user details and contact numbers) exclusively to enable making and receiving calls directly within the CRM. It stores call history logs (including timestamps and durations) within your Zendesk account to keep a record of your interactions. We limit access to the minimum data necessary for these features and do not use your Zendesk data for any other purposes, such as training AI models or creating independent data archives. Your privacy and data security are managed in accordance with industry-standard measures.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eImportant:\u003c/em\u003e This \u003cstrong\u003eZendesk CRM extension\u003c/strong\u003e only works If you are an existing customer of Global Call Forwarding and has activated the option for \u003cstrong\u003eZendesk CRM Softphone integration\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eWith the Zendesk CRM Softphone extension you can use your Global Call Forwarding Softphone within your Zendesk CRM pages to make and receive phone calls.  \u003c/p\u003e\n\n\u003cp\u003eTo activate the option for Zendesk CRM Softphone integration follow the steps 1 to 4:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to \u003ca href=\"https://newcp.globalcallforwarding.com/login\"\u003eyour Global Call Forwarding account\u003c/a\u003e with your e-mail and password.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn your control panel, in the “services” menu you will see the \u003cstrong\u003e“integration”\u003c/strong\u003e option, click on it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on “Integrate“ option corresponding to Zendesk CRM Softphone integration\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou must choose the PINs (User IDs) you would like to activate the extension and click “Continue”.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eNow, each user selected must go to their Zendesk CRM and install the GCF Softphone extension:\u003c/em\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to Zendesk CRM marketplace and install the GCF Softphone app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce the credentials are entered, a Global Call Forwarding icon at the top right corner should appear, Click on it. A menu will open your softphone app or simply click on the phone number on every customer\u0026#39;s page to instantly place a call to that number using your softphone extension.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Global Call Forwarding is a cloud phone service provider offering international phone numbers, international call forwarding, outbound calling, and advanced call management features. Our voice service is designed to help your business connect with local and global customers efficiently and cost-effectively.  \n\nGCF Softphone for Zendesk allows users to:  \n\n* Make and receive calls directly from Zendesk  \n* Save calls history in CRM  \n* Start calls to customers from their page in CRM  \n* View voicemail  \n* Use a variety of numbers provided for incoming and outgoing calls, including numbers from over 150 countries  \n\n We are committed to providing reliable solutions with excellent call quality. Our top priorities are responsive customer service, reliability, and call quality. All corporate clients have access to a dedicated account manager, a customer success manager, and 24/7 live technical support. \n\n**Data Privacy Notice:**  \nTo provide our softphone integration, this app accesses and uses your Zendesk data (such as user details and contact numbers) exclusively to enable making and receiving calls directly within the CRM. It stores call history logs (including timestamps and durations) within your Zendesk account to keep a record of your interactions. We limit access to the minimum data necessary for these features and do not use your Zendesk data for any other purposes, such as training AI models or creating independent data archives. 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You must choose the PINs (User IDs) you would like to activate the extension and click “Continue”.  \n\n _Now, each user selected must go to their Zendesk CRM and install the GCF Softphone extension:_  \n\n1. Go to Zendesk CRM marketplace and install the GCF Softphone app.  \n2. Once the credentials are entered, a Global Call Forwarding icon at the top right corner should appear, Click on it. 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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-25T13:22:58Z","updated_at":"2025-04-04T00:10:43Z","terms_conditions_url":"https://zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[2,3],"date_published":"2023-09-18T17:40:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2024-11-21T16:06:02Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://zenplates.co/","short_description":"Enable agents to send interactive message types in Messaging","long_description":"\u003ch2\u003eUnlock the power of interactive messages\u003c/h2\u003e\n\n\u003cp\u003eInteractive message structures like quick replies, carousels, and other visual message types have increasingly become an expectation when crafting engaging and effortless interactions with bots. Until now however, once the user is connected to a support agent these powerful message components have no longer been available, replaced instead by plain-text conversation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis app enables the creation and management of \u0026#39;Messaging Templates\u0026#39; that unlock the ability for agents to harness the power of these interactive and engaging media types in human-to-human messaging conversations\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e This app will require you to have an active Sunshine Conversations license (included in Suite Professional plans and above). If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/p\u003e\n\n\u003ch2\u003eA template says a thousand words\u003c/h2\u003e\n\n\u003cp\u003eFlexible template options include:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt-in messaging types\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCarousel\u003c/strong\u003e - display up to 10 items, each consisting of an image, content (title and description) and a button link - displayed in a horizontally scrollable element.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImage\u003c/strong\u003e - display an image or gif above a message and up to 10 clickable button links.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReplies\u003c/strong\u003e - a message with up to 10 clickable reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink List\u003c/strong\u003e - a message and up to 10 clickable button links.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFile\u003c/strong\u003e - clickable attachment\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eApple Messages for Business types\u003c/strong\u003e (must be activated for you account)\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eQuick Replies\u003c/strong\u003e - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRich Links\u003c/strong\u003e - send \u003ca href=\"https://developer.apple.com/app-clips\"\u003eApple App Clips\u003c/a\u003e, or a message with an inline image or video.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eList Pickers\u003c/strong\u003e - lists of selectable items for the user to chose from.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTime Pickers\u003c/strong\u003e - list of selectable time slots for a user to choose from.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eForm Messages\u003c/strong\u003e - multipage interactive flows to collect information from the user\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthentication Requests\u003c/strong\u003e - built-in authentication flow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom iMessage Apps\u003c/strong\u003e - powerful custom iMessage app\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupercharge your CX\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncrease sales conversions\u003c/strong\u003e by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eElevate your customer experience\u003c/strong\u003e through interactive and visually pleasing media types that keep your customers engaged\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave end-users and agents time\u003c/strong\u003e. Like Zendesk\u0026#39;s built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFeature rich - but you get the message!\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor administrators\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate and manage \u0026#39;Messaging Templates\u0026#39; via the Admin Panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRestrict template usage by ticket group\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDefine tags to be added to the ticket when a template is used - perfect for reporting!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate \u003ca href=\"https://docs.smooch.io/guide/shorthand\"\u003etemplate shortcodes\u003c/a\u003e to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor agents\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eView available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePreview a template to ensure you know exactly what the end-user will see - no surprises!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApply a template to the conversation at the press of a button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWho can use this app?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://www.zendesk.com/pricing/\"\u003eZendesk Suite Professional plan or higher\u003c/a\u003e (requires access to Sunshine Conversations and Sunshine Custom Objects)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408827701530\"\u003eMessaging is enabled\u003c/a\u003e for the account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo make use of Apple Message for Business it must be enabled for the account, but is not required to use this app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWant to know more?\u003c/h2\u003e\n\n\u003cp\u003eZenplates is a leading Zendesk partner specializing in \u003ca href=\"https://www.zenplates.co/apps\"\u003eapps for Zendesk Support\u003c/a\u003e and \u003ca href=\"https://www.zenplates.co/themes\"\u003eready-to-use themes for Zendesk Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eAs Zendesk experts, we also offer a range of other services including \u003ca href=\"https://www.zenplates.co/services\"\u003eoptimization, data migration and general consulting\u003c/a\u003e for the Zendesk Suite. For more information, please \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e via our website - we\u0026#39;d love to hear your feedback or suggestions!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app through the Zendesk App Marketplace and follow these quick and easy steps to get up and running:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eProvide authentication credentials for the app to use securely\u003c/li\u003e\n\u003cli\u003eHave an admin create at least one messaging template for your support agents to use\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAgents can now search, preview and use the templates you\u0026#39;ve created in their messaging conversations through the companion app located in the ticket sidebar.\u003c/p\u003e\n\n\u003ch3\u003eProvide authentication credentials for the app to use securely\u003c/h3\u003e\n\n\u003cp\u003eThis app uses Sunshine Conversations (Zendesk\u0026#39;s Messaging platform). In order for the app to interact with this platform you\u0026#39;ll need to take the following steps to generate a special value that needs to be included in the secure \u003cstrong\u003eEncoded credentials\u003c/strong\u003e setting when installing the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate a Sunshine Conversations API Key\u003c/strong\u003e. You can create a Conversations API Key in the Admin Center of your Zendesk instance (\u003cem\u003eAdmin Center \u0026gt; Apps and integrations \u0026gt; APIs \u0026gt; Conversations API \u0026gt; Create API Key\u003c/em\u003e). Once created, you will be supplied with values for \u003cem\u003eKey ID\u003c/em\u003e and \u003cem\u003eKey Secret\u003c/em\u003e which you will use in the next step.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate a new value by separating the Key ID and Key Secret with a colon\u003c/strong\u003e. This value should take the format: \u003cem\u003eYOUR\u003c/em\u003eKEY\u003cem\u003eID:YOUR\u003c/em\u003eKEY\u003cem\u003eSECRET\u003c/em\u003e. For example, if the Key ID generated in step 1 was \u003cem\u003eapp\u003c/em\u003e605465_ and the Key Secret was \u003cem\u003e7qQ2R0RpWbM5muEr56\u003c/em\u003e, the output would be \u003cem\u003eapp\u003c/em\u003e605465:7qQ2R0RpWbM5muEr56_\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBase64 encode the value you created in step 2\u003c/strong\u003e. Base64 encoding is simply the process of transforming a value into a long string of plain text (known as an exchange format). This can be done with any number of free online utilities (for example, \u003ca href=\"https://www.utilities-online.info/base64\"\u003ethis website\u003c/a\u003e). In the example above, \u003cem\u003eapp\u003c/em\u003e605465:7qQ2R0RpWbM5muEr56_ becomes \u003cem\u003eYXBwXzYwNTQ2NTo3cVEyUjBScFdiTTVtdUVyNTY=\u003c/em\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd the result to the secure **Encoded credentials\u003c/strong\u003e app setting**. You\u0026#39;ll be prompted to add this value when you install the app from the marketplace.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHave an admin create at least one messaging template for your support agents to use\u003c/h3\u003e\n\n\u003cp\u003eCreate your first template! You can create and manage templates for your agents to use by navigating to the Interactive Messaging Templates app in the Navbar on the far left side of the Support interface.\u003c/p\u003e\n","raw_long_description":"## Unlock the power of interactive messages\n\nInteractive message structures like quick replies, carousels, and other visual message types have increasingly become an expectation when crafting engaging and effortless interactions with bots. Until now however, once the user is connected to a support agent these powerful message components have no longer been available, replaced instead by plain-text conversation.\n\n**This app enables the creation and management of 'Messaging Templates' that unlock the ability for agents to harness the power of these interactive and engaging media types in human-to-human messaging conversations**\n\n**Note:** This app will require you to have an active Sunshine Conversations license (included in Suite Professional plans and above). If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\n\n## A template says a thousand words\n\nFlexible template options include:\n\n**Built-in messaging types**\n\n* **Carousel** - display up to 10 items, each consisting of an image, content (title and description) and a button link - displayed in a horizontally scrollable element.\n\n* **Image** - display an image or gif above a message and up to 10 clickable button links.\n\n* **Replies** - a message with up to 10 clickable reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers.\n\n* **Link List** - a message and up to 10 clickable button links.\n\n* **File** - clickable attachment\n\n**Apple Messages for Business types** (must be activated for you account)\n\n* **Quick Replies** - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business.\n\n* **Rich Links** - send [Apple App Clips](https://developer.apple.com/app-clips), or a message with an inline image or video.\n\n* **List Pickers** - lists of selectable items for the user to chose from.\n\n* **Time Pickers** - list of selectable time slots for a user to choose from.\n\n* **Form Messages** - multipage interactive flows to collect information from the user\n\n* **Authentication Requests** - built-in authentication flow.\n\n* **Custom iMessage Apps** - powerful custom iMessage app\n\n## Supercharge your CX\n\n* **Increase sales conversions** by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless!\n\n* **Elevate your customer experience** through interactive and visually pleasing media types that keep your customers engaged\n\n* **Save end-users and agents time**. Like Zendesk's built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response.\n\n## Feature rich - but you get the message!\n\n**For administrators**\n\n* Create and manage 'Messaging Templates' via the Admin Panel.\n\n* Restrict template usage by ticket group\n\n* Define tags to be added to the ticket when a template is used - perfect for reporting!\n\n* Generate [template shortcodes](https://docs.smooch.io/guide/shorthand) to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template\n\n**For agents**\n\n* View available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly.\n\n* Preview a template to ensure you know exactly what the end-user will see - no surprises!\n\n* Apply a template to the conversation at the press of a button.\n\n* Create templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message\n\n## Who can use this app?\n\n* [Zendesk Suite Professional plan or higher](https://www.zendesk.com/pricing/) (requires access to Sunshine Conversations and Sunshine Custom Objects)\n\n* [Messaging is enabled](https://support.zendesk.com/hc/en-us/articles/4408827701530) for the account\n\n* To make use of Apple Message for Business it must be enabled for the account, but is not required to use this app.\n\n## Want to know more?\n\nZenplates is a leading Zendesk partner specializing in [apps for Zendesk Support](https://www.zenplates.co/apps) and [ready-to-use themes for Zendesk Guide](https://www.zenplates.co/themes).\n\nAs Zendesk experts, we also offer a range of other services including [optimization, data migration and general consulting](https://www.zenplates.co/services) for the Zendesk Suite. For more information, please [contact us](https://www.zenplates.co/contact-us) via our website - we'd love to hear your feedback or suggestions!","raw_installation_instructions":"Install the app through the Zendesk App Marketplace and follow these quick and easy steps to get up and running:\n\n1. Provide authentication credentials for the app to use securely\n2. Have an admin create at least one messaging template for your support agents to use\n\nAgents can now search, preview and use the templates you've created in their messaging conversations through the companion app located in the ticket sidebar.\n\n### Provide authentication credentials for the app to use securely\n\nThis app uses Sunshine Conversations (Zendesk's Messaging platform). In order for the app to interact with this platform you'll need to take the following steps to generate a special value that needs to be included in the secure **Encoded credentials** setting when installing the app:\n\n1. **Create a Sunshine Conversations API Key**. You can create a Conversations API Key in the Admin Center of your Zendesk instance (_Admin Center \u003e Apps and integrations \u003e APIs \u003e Conversations API \u003e Create API Key_). Once created, you will be supplied with values for _Key ID_ and _Key Secret_ which you will use in the next step.\n2. **Create a new value by separating the Key ID and Key Secret with a colon**. This value should take the format: _YOUR_KEY_ID:YOUR_KEY_SECRET_. For example, if the Key ID generated in step 1 was _app_605465_ and the Key Secret was _7qQ2R0RpWbM5muEr56_, the output would be _app_605465:7qQ2R0RpWbM5muEr56_\n3. **Base64 encode the value you created in step 2**. Base64 encoding is simply the process of transforming a value into a long string of plain text (known as an exchange format). This can be done with any number of free online utilities (for example, [this website](https://www.utilities-online.info/base64)). In the example above, _app_605465:7qQ2R0RpWbM5muEr56_ becomes _YXBwXzYwNTQ2NTo3cVEyUjBScFdiTTVtdUVyNTY=_ \n4. **Add the result to the secure **Encoded credentials** app setting**. You'll be prompted to add this value when you install the app from the marketplace.\n\n### Have an admin create at least one messaging template for your support agents to use\n\nCreate your first template! You can create and manage templates for your agents to use by navigating to the Interactive Messaging Templates app in the Navbar on the far left side of the Support interface.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://966326.apps.zdusercontent.com/966326/assets/1732181666-8857e800e06f2167993615ca6a2bb3c0/logo-small.png","large_icon":"https://966326.apps.zdusercontent.com/966326/assets/1732181666-8857e800e06f2167993615ca6a2bb3c0/logo.png","screenshots":["https://966326.apps.zdusercontent.com/966326/assets/1732181666-8857e800e06f2167993615ca6a2bb3c0/screenshot-0.png","https://966326.apps.zdusercontent.com/966326/assets/1732181666-8857e800e06f2167993615ca6a2bb3c0/screenshot-1.png","https://966326.apps.zdusercontent.com/966326/assets/1732181666-8857e800e06f2167993615ca6a2bb3c0/screenshot-2.png"],"installation_count":24},{"id":967372,"name":"AI Agent Assist Pro","state":"published","version":"2.0.11","framework_version":"2.0","parameters":[{"id":2683225,"app_id":967372,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-08-29T00:15:14Z","updated_at":"2023-08-29T00:15:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2683219,"app_id":967372,"name":"chatGptApiKey","kind":"text","required":true,"position":1,"created_at":"2023-08-29T00:15:13Z","updated_at":"2023-08-29T00:15:13Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3072004,"app_id":967372,"name":"subDomain","kind":"hidden","required":false,"position":2,"created_at":"2024-10-07T16:58:25Z","updated_at":"2024-10-07T16:58:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2683220,"app_id":967372,"name":"showOnSidebar","kind":"checkbox","required":false,"position":3,"created_at":"2023-08-29T00:15:13Z","updated_at":"2024-10-07T16:58:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2683221,"app_id":967372,"name":"showAiInfo","kind":"checkbox","required":false,"position":4,"created_at":"2023-08-29T00:15:13Z","updated_at":"2024-10-07T16:58:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2976883,"app_id":967372,"name":"trackerTag","kind":"checkbox","required":false,"position":5,"created_at":"2024-07-08T16:37:08Z","updated_at":"2024-10-07T16:58:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2683222,"app_id":967372,"name":"prompt","kind":"hidden","required":false,"position":6,"created_at":"2023-08-29T00:15:13Z","updated_at":"2024-10-07T16:58:25Z","default_value":"[{\"name\":\"Sample Prompt - List Solutions\",\"prompt\":\"List solutions to the question below:\\n{{QUESTION}}\"}]","secure":false,"scopes":null,"options":null},{"id":2683223,"app_id":967372,"name":"speeddial","kind":"hidden","required":false,"position":7,"created_at":"2023-08-29T00:15:14Z","updated_at":"2024-10-07T16:58:25Z","default_value":"[{\"name\":\"Use first comment to ask the question\",\"speeddial\":\"{{pro.firstComment}}\"},{\"name\":\"Use last comment to ask the question\",\"speeddial\":\"{{pro.lastComment}}\"},{\"name\":\"Act as Support Analysts and Rewrite a Response\",\"speeddial\":\"Act as Support Analysts. You will need to review and rewrite the following text using a professional tone: {{pro.replyEditor}}\"},{\"name\":\"Reply as Yes\",\"speeddial\":\"You will receive a message delimited by triple quotes. You agree with the content of the message and must respond positively. You need to create the answer in the same original language as the question. Use a formal and professional tone.\\n\\\"\\\"\\\"{{pro.lastComment}}\\\"\\\"\\\"\\n\"},{\"name\":\"Reply as No\",\"speeddial\":\"You will receive a message delimited by triple quotes. You not agree with the content of the message and must respond negatively. You need to create the answer in the same original language as the question. Use a formal and professional tone.\\n\\\"\\\"\\\"{{pro.firstComment}}\\\"\\\"\\\"\"},{\"name\":\"Request More Info\",\"speeddial\":\"You will receive a message delimited by triple quotes. You need to request more information about the content of the delimited message. You need to create the answer in the same original language as the question. Use a formal, professional tone.\\n\\\"\\\"\\\"{{pro.firstComment}}\\\"\\\"\\\"\"}]","secure":false,"scopes":null,"options":null},{"id":2683224,"app_id":967372,"name":"chatGPTModelData","kind":"hidden","required":false,"position":8,"created_at":"2023-08-29T00:15:14Z","updated_at":"2024-10-07T16:58:25Z","default_value":"{\"name\":\"gpt-4o-mini\",\"maxtokens\":16384,\"mode\":\"chat\", \"origin\": \"preset\"}","secure":false,"scopes":null,"options":null}],"plans":[{"id":3817,"entity_id":967372,"app_id":967372,"amount":7900,"name":"Instance Based","description":"\u003cp\u003eMake a monthly payment of a set amount for your instance.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NiROWIuFrQZUkgLrJ48Y2w5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1165,"cost_type":"CostStripe","active":true,"created_at":"2023-08-29T00:15:17.000Z","updated_at":"2023-08-29T00:15:17.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3818,"entity_id":967372,"app_id":967372,"amount":250,"name":"Agent Based","description":"\u003cp\u003eMake a monthly payment based on the number of agents.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NiRN7IuFrQZUkgLh2mVkMy7","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1166,"cost_type":"CostStripe","active":true,"created_at":"2023-08-29T00:15:17.000Z","updated_at":"2023-08-29T00:15:17.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":2,"count":{"2":1,"1":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-LPDK94PJFJ","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-08-29T00:15:12Z","updated_at":"2025-04-04T00:10:44Z","terms_conditions_url":"https://2app.pro/service/app-zendesk-zenai-chatgpt/#terms-of-use","app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":"acct_1MYeLYIuFrQZUkgL","state":null},"locations":[10,3],"date_published":"2023-09-05T20:51:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2024-10-07T16:58:23Z","owner_id":269519,"author_name":"2app.pro","author_email":"support@2app.pro","author_url":"https://2app.pro","short_description":"No limits to revolutionize Customer Support with ChatGPT Integration in Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eImportant: The application uses the OpenAI ChatGPT API or Azure OpenAI API. You need an API key from OpenAI or Azure OpenAI.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntroducing the AI Agent Assist application, merging Zendesk\u0026#39;s support platform with ChatGPT\u0026#39;s advanced technology to elevate your customer support.\u003c/p\u003e\n\n\u003cp\u003eChatGPT handles routine tasks, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAnswering factual questions:\u003c/strong\u003e Provides information on facts and publicly available content.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage assistance:\u003c/strong\u003e Offers suggestions for text composition, and corrects grammar and spelling.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTranslation:\u003c/strong\u003e Translates text between languages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContent generation:\u003c/strong\u003e Helps create articles, scripts, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eText summarization:\u003c/strong\u003e Summarizes long texts concisely.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBroad context questions:\u003c/strong\u003e Answers questions based on general knowledge.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom prompts:\u003c/strong\u003e Create custom prompts for consistent, brand-aligned responses with predefined options for reliable answers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eNew features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSummary, Solution, Feels, Intention, and Language:\u003c/strong\u003e Get insights and information with one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize Speed Dial:\u003c/strong\u003e Add shortcuts for recurring tasks with placeholders for ticket data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize ChatGPT Prompts:\u003c/strong\u003e Use predefined prompts for consistent, brand-aligned responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFine-tuned models:\u003c/strong\u003e Allows the use of previously fine-tuned models.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAzure OpenAI:\u003c/strong\u003e Allows the use of private models available on Azure.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAI Agent Assist vs AI Agent Assist Pro\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePro version:\u003c/strong\u003e Unlimited Speed Dials and Prompts; access to fine-tuned models; priority for suggesting app improvements.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor questions and suggestions, email \u003ca href=\"mailto:support@2app.pro\"\u003esupport@2app.pro\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eTerms of Use, Documentation, and Release Notes\u003c/h2\u003e\n\n\u003cp\u003eVisit our APP page: \u003ca href=\"https://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/\"\u003ehttps://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eTo install the AI Agent Assist Pro, please follow the below instructions.\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install in the top-right corner of this screen.\u003c/li\u003e\n\u003cli\u003eChoose your Zendesk instance.\u003c/li\u003e\n\u003cli\u003eInsert your secret API key\u003c/li\u003e\n\u003cli\u003eDisplay App on Ticket Sidebar. By checking this field, the application will be displayed in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eDisplay Insights on Ticket Sidebar. When checked, options to generate a summary, solution, intents and feels will be enabled in the app.\u003c/li\u003e\n\u003cli\u003eIf you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy!\u003c/p\u003e\n","raw_long_description":"**Important: The application uses the OpenAI ChatGPT API or Azure OpenAI API. You need an API key from OpenAI or Azure OpenAI.**\n\nIntroducing the AI Agent Assist application, merging Zendesk's support platform with ChatGPT's advanced technology to elevate your customer support.\n\nChatGPT handles routine tasks, including:\n\n- **Answering factual questions:** Provides information on facts and publicly available content.\n- **Language assistance:** Offers suggestions for text composition, and corrects grammar and spelling.\n- **Translation:** Translates text between languages.\n- **Content generation:** Helps create articles, scripts, and more.\n- **Text summarization:** Summarizes long texts concisely.\n- **Broad context questions:** Answers questions based on general knowledge.\n- **Custom prompts:** Create custom prompts for consistent, brand-aligned responses with predefined options for reliable answers.\n\n## New features\n- **Summary, Solution, Feels, Intention, and Language:** Get insights and information with one click.\n- **Customize Speed Dial:** Add shortcuts for recurring tasks with placeholders for ticket data.\n- **Customize ChatGPT Prompts:** Use predefined prompts for consistent, brand-aligned responses.\n- **Fine-tuned models:** Allows the use of previously fine-tuned models.\n- **Azure OpenAI:** Allows the use of private models available on Azure.\n\n## AI Agent Assist vs AI Agent Assist Pro\n- **Pro version:** Unlimited Speed Dials and Prompts; access to fine-tuned models; priority for suggesting app improvements.\n\n## Support\nFor questions and suggestions, email [support@2app.pro](mailto:support@2app.pro).\n\n## Terms of Use, Documentation, and Release Notes\nVisit our APP page: [https://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/](https://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/)\n","raw_installation_instructions":"**If you have issues installing the app please contact us: support@2app.pro**\n\n### To install the AI Agent Assist Pro, please follow the below instructions.\n\n1. Click Install in the top-right corner of this screen.\n2. Choose your Zendesk instance.\n3. Insert your secret API key\n4. Display App on Ticket Sidebar. By checking this field, the application will be displayed in the ticket sidebar.\n5. Display Insights on Ticket Sidebar. When checked, options to generate a summary, solution, intents and feels will be enabled in the app.\n6. If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\n7. Click Install.\n\nEnjoy!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://967372.apps.zdusercontent.com/967372/assets/1728089300-5f3731f65050b97bc30cf8e49712a2bf/logo-small.png","large_icon":"https://967372.apps.zdusercontent.com/967372/assets/1728089300-5f3731f65050b97bc30cf8e49712a2bf/logo.png","screenshots":["https://967372.apps.zdusercontent.com/967372/assets/1728089300-5f3731f65050b97bc30cf8e49712a2bf/screenshot-0.png","https://967372.apps.zdusercontent.com/967372/assets/1728089300-5f3731f65050b97bc30cf8e49712a2bf/screenshot-1.png","https://967372.apps.zdusercontent.com/967372/assets/1728089300-5f3731f65050b97bc30cf8e49712a2bf/screenshot-2.png"],"installation_count":2},{"id":967901,"name":"Notion","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":7,"average":2,"count":{"3":2,"1":5,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-30T21:44:05Z","updated_at":"2026-03-31T07:09:40Z","terms_conditions_url":null,"app_organization":{"id":5962,"name":"Notion","email":"team@makenotion.com","website":"https://www.notion.so/product","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2023-09-27T21:16:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2023-09-26T16:35:31Z","owner_id":269519,"author_name":"Notion","author_email":"integrations@makenotion.com","author_url":"https://notion.so","short_description":"Connect your support teams with the rest of your organization in Notion","long_description":"\u003cp\u003eNotion is the connected workspace where better, faster work happens. Notion powers world’s best teams – from next-generation startups to innovative enterprises - and helps them:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and share docs\u003c/li\u003e\n\u003cli\u003eManage projects\u003c/li\u003e\n\u003cli\u003eOrganize knowledge—all in one place\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.notion.so/signup\"\u003eGet started with Notion for free\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the Notion integration with Zendesk, you can connect your support workflows with the rest of your organization and help your teams collaborate in one place. You can preview live Zendesk tickets, their status and other key properties in Notion – and use database filters, views, rollups, and relations to create custom views of your projects.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to set up the integration\u003c/h3\u003e\n\n\u003cp\u003eThis integration must be installed and connected in Notion. If you don\u0026#39;t have a Notion account yet, \u003ca href=\"https://www.notion.so/signup\"\u003eget started with Notion for free here\u003c/a\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn your Notion workspace sidebar, select \u003ccode\u003eSettings \u0026amp; members\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eHead into \u003ccode\u003eMy connections\u003c/code\u003e → \u003ccode\u003eDiscover new connections\u003c/code\u003e → select \u003ccode\u003eZendesk\u003c/code\u003e and \u003ccode\u003eConnect\u003c/code\u003e \u003c/li\u003e\n\u003cli\u003eOn the \u003ccode\u003eConnect to Zendesk\u003c/code\u003e screen, insert your Zendesk subdomain\u003c/li\u003e\n\u003cli\u003eFollow the prompts to complete the sign-in and authentication process\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to use the integration\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTo create a preview of Zendesk tickets in Notion pages\u003c/strong\u003e, copy the link of any Zendesk ticket link, paste it into Notion and select \u003ccode\u003ePaste as preview\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTo link Zendesk tickets to items in your Notion database\u003c/strong\u003e, add a new property to your database using the \u003ccode\u003e+\u003c/code\u003e button at the top right of your database and select \u003ccode\u003eZendesk Ticket\u003c/code\u003e\n\u003cem\u003e\u003cstrong\u003eIf it’s your first time using Zendesk with Notion\u003c/strong\u003e, you will be prompted to authenticate the integration following the steps outlined above in the *\u003c/em\u003eHow to set up the integration** section. Once connected, you will see a detailed preview of the linked content in Notion\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Notion is the connected workspace where better, faster work happens. Notion powers world’s best teams – from next-generation startups to innovative enterprises - and helps them:\n\n* Create and share docs\n* Manage projects\n* Organize knowledge—all in one place\n\n[Get started with Notion for free](https://www.notion.so/signup)\n\nWith the Notion integration with Zendesk, you can connect your support workflows with the rest of your organization and help your teams collaborate in one place. You can preview live Zendesk tickets, their status and other key properties in Notion – and use database filters, views, rollups, and relations to create custom views of your projects.","raw_installation_instructions":"### How to set up the integration\n\nThis integration must be installed and connected in Notion. If you don't have a Notion account yet, [get started with Notion for free here](https://www.notion.so/signup).\n\n1. In your Notion workspace sidebar, select `Settings \u0026 members`\n2. Head into `My connections` → `Discover new connections` → select `Zendesk` and `Connect` \n3. On the `Connect to Zendesk` screen, insert your Zendesk subdomain\n4. Follow the prompts to complete the sign-in and authentication process\n\n### How to use the integration\n* __To create a preview of Zendesk tickets in Notion pages__, copy the link of any Zendesk ticket link, paste it into Notion and select `Paste as preview`\n* __To link Zendesk tickets to items in your Notion database__, add a new property to your database using the `+` button at the top right of your database and select `Zendesk Ticket`\n*__If it’s your first time using Zendesk with Notion__, you will be prompted to authenticate the integration following the steps outlined above in the **How to set up the integration** section. Once connected, you will see a detailed preview of the linked content in Notion","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://967901.apps.zdusercontent.com/967901/assets/1695679125-3df1831e311d51f0e615939b2d31b632/logo-small.png","large_icon":"https://967901.apps.zdusercontent.com/967901/assets/1695679125-3df1831e311d51f0e615939b2d31b632/logo.png","screenshots":["https://967901.apps.zdusercontent.com/967901/assets/1695679125-3df1831e311d51f0e615939b2d31b632/screenshot-0.png","https://967901.apps.zdusercontent.com/967901/assets/1695679125-3df1831e311d51f0e615939b2d31b632/screenshot-1.png","https://967901.apps.zdusercontent.com/967901/assets/1695679125-3df1831e311d51f0e615939b2d31b632/screenshot-2.png"],"installation_count":0},{"id":968550,"name":"TimeLog by Proventic","state":"published","version":"2.5.38","framework_version":"2.0","parameters":[{"id":2686862,"app_id":968550,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-02T19:50:33Z","updated_at":"2023-09-02T19:50:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2686857,"app_id":968550,"name":"timelog_app","kind":"text","required":false,"position":1,"created_at":"2023-09-02T19:50:32Z","updated_at":"2023-09-02T19:50:32Z","default_value":"app1","secure":false,"scopes":null,"options":null},{"id":2686858,"app_id":968550,"name":"timelog_account","kind":"text","required":true,"position":2,"created_at":"2023-09-02T19:50:32Z","updated_at":"2023-09-02T19:50:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2686859,"app_id":968550,"name":"timelog_username","kind":"text","required":true,"position":3,"created_at":"2023-09-02T19:50:32Z","updated_at":"2023-09-02T19:50:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2696252,"app_id":968550,"name":"timelog_key","kind":"password","required":true,"position":4,"created_at":"2023-09-14T17:08:41Z","updated_at":"2023-09-14T17:08:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2831084,"app_id":968550,"name":"timelog_billable_toggle","kind":"checkbox","required":false,"position":5,"created_at":"2024-02-15T17:57:18Z","updated_at":"2024-02-15T17:57:18Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2796404,"app_id":968550,"name":"timelog_billable_default","kind":"checkbox","required":false,"position":6,"created_at":"2024-01-17T17:39:44Z","updated_at":"2024-02-15T17:57:18Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2796401,"app_id":968550,"name":"timelog_rest_key","kind":"password","required":false,"position":7,"created_at":"2024-01-17T17:39:44Z","updated_at":"2024-02-15T17:57:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2831085,"app_id":968550,"name":"timelog_default_comment_subject","kind":"checkbox","required":false,"position":8,"created_at":"2024-02-15T17:57:18Z","updated_at":"2024-02-15T17:57:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2796403,"app_id":968550,"name":"timelog_decimal_time","kind":"checkbox","required":false,"position":9,"created_at":"2024-01-17T17:39:44Z","updated_at":"2024-02-15T17:57:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2796402,"app_id":968550,"name":"timelog_default_time","kind":"text","required":false,"position":10,"created_at":"2024-01-17T17:39:44Z","updated_at":"2024-02-15T17:57:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2686861,"app_id":968550,"name":"timelog_requireTimeRegistrationOnSendTicket","kind":"checkbox","required":false,"position":11,"created_at":"2023-09-02T19:50:32Z","updated_at":"2024-02-15T17:57:18Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3828,"entity_id":968550,"app_id":968550,"amount":399,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlUvxC03ov54RcnPKsG3rB4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1G0SZJC03ov54Rcn","cost_id":1169,"cost_type":"CostStripe","active":true,"created_at":"2023-09-02T19:50:35.000Z","updated_at":"2023-09-02T19:50:35.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-09-02T19:50:30Z","updated_at":"2026-06-02T08:11:24Z","terms_conditions_url":"https://proventic.io/terms-and-conditions/","app_organization":{"id":5189,"name":"Available ApS","email":"support@available.dk","website":"https://available.dk","country_code":"DK","stripe_account_id":"acct_1G0SZJC03ov54Rcn","state":"published"},"locations":[3,4],"date_published":"2023-09-14T17:09:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.timelog.com/en/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-04-23T17:33:50Z","owner_id":269519,"author_name":"Proventic","author_email":"support@proventic.dk","author_url":"https://proventic.dk/","short_description":"Effortless time tracking with TimeLog in Zendesk","long_description":"\u003cp\u003e\u003cem\u003eThe app requires a TimeLog account. For more information about TimeLog, go to \u003ca href=\"https://www.timelog.com\"\u003etimelog.com\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eSimplify time tracking with our Zendesk-integrated TimeLog app. Streamline your workflow by seamlessly logging time spent on support tickets without leaving Zendesk. Our app lets support agents select customers, projects, and tasks directly from their TimeLog account. After adding a comment and time spent, the entry is automatically saved in TimeLog when the support ticket reply is submitted.\u003c/p\u003e\n\n\u003cp\u003eEnhance productivity by seamlessly integrating TimeLog with Zendesk!\u003c/p\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cp\u003eThe app requires a TimeLog admin account and other details. Please read the \u0026quot;How to install\u0026quot; section to learn how to find these details.\u003c/p\u003e\n\n\u003ch3\u003eAny questions or feedback?\u003c/h3\u003e\n\n\u003cp\u003ePlease feel free to contact us on \u003ca href=\"mailto:support@proventic.dk\"\u003esupport@proventic.dk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can make feature requests on \u003ca href=\"https://support.proventic.dk/hc/en-us/community/topics/18101689593361-TimeLog-App-Feature-Requests\"\u003eour community page\u003c/a\u003e. Any feedback is greatly appreciated.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eProventic is not affiliated with TimeLog.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Free trial to install this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow you need to enter your TimeLog app server, account name, username and password.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo find your \u003cstrong\u003eTimeLog app server\u003c/strong\u003e follow the instructions under the section \u0026quot;Get URL\u0026quot; here: \u003ca href=\"https://api.timelog.com/transactional/gettingstarted\"\u003ehttps://api.timelog.com/transactional/gettingstarted\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTimeLog Account is the [account name] described in the link above.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUsername and password should be for a user with admin privileges. We recommend that you create a dedicated service user in TimeLog with full access and use this user for the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the app settings, you can also check the option \u0026quot;Require time registration on send ticket\u0026quot;. This will block Zendesk agents from sending a response to a ticket if no time registration is entered in the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecide whether to limit access for this app for specific roles and groups.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill out the billing details form and click on Proceed to payment (you are only billed after the 7-day trial ends).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNB! The app will use the admin account only for connecting to TimeLog. When a support agent uses the app, by default their email is used as the TimeLog username for logging the time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo change the individual username: The app adds a TimeLog username custom field on each agent profile. Each agent can change their own username. Click on the profile icon in the upper right corner and click \u0026quot;View profile\u0026quot;. Scroll down to the bottom of the left sidebar to find the \u0026quot;Timelog username\u0026quot; field. Enter the username and click anywhere outside the field to save it. The app will now use this username instead of the email.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"_The app requires a TimeLog account. For more information about TimeLog, go to [timelog.com](https://www.timelog.com)._\n\nSimplify time tracking with our Zendesk-integrated TimeLog app. Streamline your workflow by seamlessly logging time spent on support tickets without leaving Zendesk. Our app lets support agents select customers, projects, and tasks directly from their TimeLog account. After adding a comment and time spent, the entry is automatically saved in TimeLog when the support ticket reply is submitted.\n\nEnhance productivity by seamlessly integrating TimeLog with Zendesk!\n\n### Requirements\nThe app requires a TimeLog admin account and other details. Please read the \"How to install\" section to learn how to find these details.\n\n### Any questions or feedback?\nPlease feel free to contact us on \u003csupport@proventic.dk\u003e.\n\nYou can make feature requests on [our community page](https://support.proventic.dk/hc/en-us/community/topics/18101689593361-TimeLog-App-Feature-Requests). Any feedback is greatly appreciated.\n\n_Proventic is not affiliated with TimeLog._","raw_installation_instructions":"1. Click Free trial to install this app.\n\n2. Now you need to enter your TimeLog app server, account name, username and password.\n\n3. To find your **TimeLog app server** follow the instructions under the section \"Get URL\" here: \u003chttps://api.timelog.com/transactional/gettingstarted\u003e\n\n4. TimeLog Account is the [account name] described in the link above.\n\n5. Username and password should be for a user with admin privileges. We recommend that you create a dedicated service user in TimeLog with full access and use this user for the app.\n\n6. In the app settings, you can also check the option \"Require time registration on send ticket\". This will block Zendesk agents from sending a response to a ticket if no time registration is entered in the app.\n\n7. Decide whether to limit access for this app for specific roles and groups.\n\n8. Fill out the billing details form and click on Proceed to payment (you are only billed after the 7-day trial ends).\n\n9. NB! The app will use the admin account only for connecting to TimeLog. When a support agent uses the app, by default their email is used as the TimeLog username for logging the time.\n\n10. To change the individual username: The app adds a TimeLog username custom field on each agent profile. Each agent can change their own username. Click on the profile icon in the upper right corner and click \"View profile\". Scroll down to the bottom of the left sidebar to find the \"Timelog username\" field. Enter the username and click anywhere outside the field to save it. The app will now use this username instead of the email.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://968550.apps.zdusercontent.com/968550/assets/1712760618-319a9df4c0aec9469f779057f51872b2/logo-small.png","large_icon":"https://968550.apps.zdusercontent.com/968550/assets/1712760618-319a9df4c0aec9469f779057f51872b2/logo.png","screenshots":["https://968550.apps.zdusercontent.com/968550/assets/1712760618-319a9df4c0aec9469f779057f51872b2/screenshot-0.png","https://968550.apps.zdusercontent.com/968550/assets/1712760618-319a9df4c0aec9469f779057f51872b2/screenshot-1.png","https://968550.apps.zdusercontent.com/968550/assets/1712760618-319a9df4c0aec9469f779057f51872b2/screenshot-2.png"],"installation_count":1},{"id":969437,"name":"D3x AI Agent","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2689133,"app_id":969437,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-06T11:21:09Z","updated_at":"2023-09-06T11:21:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3831,"entity_id":969437,"app_id":969437,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-06T11:21:11.000Z","updated_at":"2023-09-06T11:21:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-06T11:21:08Z","updated_at":"2026-03-17T21:20:16Z","terms_conditions_url":null,"app_organization":{"id":6001,"name":"akin","email":"support@akin.community","website":"","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2023-09-12T16:07:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.d3x.ai/pricing"},"location_names":["ticket_editor"],"last_update_time":"2026-03-17T21:20:11Z","owner_id":269519,"author_name":"D3x","author_email":"support@d3x.ai","author_url":"https://d3x.ai","short_description":"D3x AI Agent drafts customer service communications for your hospitality business","long_description":"\u003cp\u003eD3x is an AI-powered hospitality platform that helps hotels automate guest communication and drive direct bookings. Trusted by hospitality businesses worldwide, D3x combines property-specific knowledge with advanced AI to deliver accurate, on-brand responses. Learn more at \u003ca href=\"https://www.d3x.ai/\"\u003ed3x.ai\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eThe D3x AI Agent integrates directly into the Zendesk ticket editor. A button appears in the Zendesk ticket editor. When clicked, the app reads the guest\u0026#39;s latest message and conversation history, then generates a context-aware draft reply using your property\u0026#39;s own knowledge base — trained on your specific business data, policies, and brand voice. The generated draft is inserted into the ticket reply editor for the agent to review, edit, and send.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFaster response times\u003c/strong\u003e — AI-generated draft replies reduce agent workload\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonalized responses\u003c/strong\u003e — Replies are based on your hospitality business data and brand voice\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImproved guest satisfaction\u003c/strong\u003e — Consistent, accurate, and professional communications\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEasy onboarding\u003c/strong\u003e — No complex setup required beyond a D3x platform subscription\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the following data from your Zendesk account to generate AI-powered draft responses:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket subject and comments (including full conversation history)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket requester email address\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk account subdomain\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCurrent agent\u0026#39;s signature (if configured)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis data is sent to D3x\u0026#39;s secure API for processing and is stored to improve response quality and for analytics purposes. Customer data is not shared with unauthorized third parties. For full details on how we handle and protect your data, see our \u003ca href=\"https://www.d3x.ai/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cp\u003eYou need an active D3x platform subscription. Sign up at \u003ca href=\"https://www.d3x.ai/\"\u003ed3x.ai\u003c/a\u003e if you don\u0026#39;t have one.\u003c/p\u003e\n\n\u003ch3\u003eSetup Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure your property in D3x\u003c/strong\u003e — Log in to the D3x platform at \u003ca href=\"https://www.d3x.ai/\"\u003ed3x.ai\u003c/a\u003e and set up your hospitality property. Upload your knowledge base (FAQs, policies, property details) so the AI can generate accurate responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRegister your Zendesk support email\u003c/strong\u003e — contact D3x support at support@d3x.ai.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e — Install the D3x AI Agent from the Zendesk Marketplace. No additional configuration is needed within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVerify the integration\u003c/strong\u003e — Open any support ticket in Zendesk. Click the D3x AI Agent button in the ticket editor to generate a draft reply.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIf you see \u0026quot;Provider email not configured,\u0026quot; or \u0026quot;Provider email disabled,\u0026quot; contact D3x support at support@d3x.ai to configure or re-enable your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor additional help, visit \u003ca href=\"https://www.d3x.ai/\"\u003ed3x.ai\u003c/a\u003e or email support@d3x.ai.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"D3x is an AI-powered hospitality platform that helps hotels automate guest communication and drive direct bookings. Trusted by hospitality businesses worldwide, D3x combines property-specific knowledge with advanced AI to deliver accurate, on-brand responses. Learn more at [d3x.ai](https://www.d3x.ai/).\n\n### What This App Does\n\nThe D3x AI Agent integrates directly into the Zendesk ticket editor. A button appears in the Zendesk ticket editor. When clicked, the app reads the guest's latest message and conversation history, then generates a context-aware draft reply using your property's own knowledge base — trained on your specific business data, policies, and brand voice. The generated draft is inserted into the ticket reply editor for the agent to review, edit, and send.\n\n### Key Benefits\n\n- **Faster response times** — AI-generated draft replies reduce agent workload\n\n- **Personalized responses** — Replies are based on your hospitality business data and brand voice\n\n- **Improved guest satisfaction** — Consistent, accurate, and professional communications\n\n- **Easy onboarding** — No complex setup required beyond a D3x platform subscription\n\n### Data Handling \u0026 Privacy\n\nThis app accesses the following data from your Zendesk account to generate AI-powered draft responses:\n\n- Ticket subject and comments (including full conversation history)\n\n- Ticket requester email address\n\n- Zendesk account subdomain\n\n- Current agent's signature (if configured)\n\nThis data is sent to D3x's secure API for processing and is stored to improve response quality and for analytics purposes. Customer data is not shared with unauthorized third parties. For full details on how we handle and protect your data, see our [Privacy Policy](https://www.d3x.ai/privacy).","raw_installation_instructions":"### Prerequisites\n\nYou need an active D3x platform subscription. Sign up at [d3x.ai](https://www.d3x.ai/) if you don't have one.\n\n### Setup Steps\n\n1. **Configure your property in D3x** — Log in to the D3x platform at [d3x.ai](https://www.d3x.ai/) and set up your hospitality property. Upload your knowledge base (FAQs, policies, property details) so the AI can generate accurate responses.\n\n2. **Register your Zendesk support email** — contact D3x support at support@d3x.ai.\n\n3. **Install the app** — Install the D3x AI Agent from the Zendesk Marketplace. No additional configuration is needed within Zendesk.\n\n4. **Verify the integration** — Open any support ticket in Zendesk. Click the D3x AI Agent button in the ticket editor to generate a draft reply.\n\n### Troubleshooting\n\n- If you see \"Provider email not configured,\" or \"Provider email disabled,\" contact D3x support at support@d3x.ai to configure or re-enable your account.\n\n- For additional help, visit [d3x.ai](https://www.d3x.ai/) or email support@d3x.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://969437.apps.zdusercontent.com/969437/assets/1773381319-4f9852ce3d95c36ae862e624da17b707/logo-small.png","large_icon":"https://969437.apps.zdusercontent.com/969437/assets/1773381319-4f9852ce3d95c36ae862e624da17b707/logo.png","screenshots":["https://969437.apps.zdusercontent.com/969437/assets/1773381319-4f9852ce3d95c36ae862e624da17b707/screenshot-0.png","https://969437.apps.zdusercontent.com/969437/assets/1773381319-4f9852ce3d95c36ae862e624da17b707/screenshot-1.png","https://969437.apps.zdusercontent.com/969437/assets/1773381319-4f9852ce3d95c36ae862e624da17b707/screenshot-2.png"],"installation_count":2},{"id":969472,"name":"Ginzi MacroCraft","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2689221,"app_id":969472,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-06T13:22:02Z","updated_at":"2023-09-06T13:22:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3833,"entity_id":969472,"app_id":969472,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-06T13:22:04.000Z","updated_at":"2023-09-06T13:22:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":3,"count":{"5":2,"1":2,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-06T13:22:01Z","updated_at":"2025-04-04T00:10:46Z","terms_conditions_url":null,"app_organization":{"id":5256,"name":"Ginzi","email":"support@ginzi.io","website":"https://www.ginzi.io/","country_code":"IL","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2023-09-11T21:18:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-09-06T13:22:01Z","owner_id":269519,"author_name":"Ginzi","author_email":"support@ginzi.io","author_url":"https://ginzi.io/","short_description":"Turn generic macros into personal answers using GPT-4.","long_description":"\u003cp\u003e\u003cimg src=\"https://ginzi-public.s3.eu-west-1.amazonaws.com/image1.png\" alt=\"alt_text\"\u003e\u003c/p\u003e\n\n\u003ch4\u003eTurn your macros into personal answers in seconds using GPT-4!\u003c/h4\u003e\n\n\u003cp\u003eAgents spend hours every day:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMaking macros sound personal and fit in with the flow of the conversation.\u003c/li\u003e\n\u003cli\u003eCombining multiple macros into a single and clear answer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDespite this, answers continue to sound robotic and often result in negative reactions from customers.  \u003c/p\u003e\n\n\u003cp\u003eGinzi\u0026#39;s Macro Craft resolves this by enabling agents to choose and craft macros to fit in with the conversation with the click of a button.\u003c/p\u003e\n\n\u003ch4\u003eWith Ginzi it becomes a quick and easy task:\u003c/h4\u003e\n\n\u003cp\u003e\u003cimg src=\"https://ginzi-public.s3.eu-west-1.amazonaws.com/image2.gif\" alt=\"alt_text\"\u003e\u003c/p\u003e\n\n\u003ch4\u003eLeverage the power of GPT-4\u003c/h4\u003e\n\n\u003cp\u003eUse additional GPT-4 capabilities to boost answer quality in a secure environment. These capabilities include:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFlavoring answers to sound friendly, informative and more.\u003c/li\u003e\n\u003cli\u003eBoost and rephrase answers to sound professional,\u003c/li\u003e\n\u003cli\u003eCorrect typo\u0026#39;s, punctuation and grammar mistakes.\u003c/li\u003e\n\u003cli\u003eContextualize your answers to the conversation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eIs my customer\u0026#39;s data safe?\u003c/h4\u003e\n\n\u003cp\u003eData privacy and security are our top priority. We are ISO 27001 \u003ca href=\"https://ginzi-public.s3.eu-west-1.amazonaws.com/Ginzi_ISO_27001.pdf\"\u003ecertified\u003c/a\u003e and don\u0026#39;t store user data, meeting the highest standards.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://ginzi-public.s3.eu-west-1.amazonaws.com/image3.png\" alt=\"alt_text\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install and follow the prompts. Please contact support@ginzi.io if need anything.\u003c/p\u003e\n","raw_long_description":"![alt_text](https://ginzi-public.s3.eu-west-1.amazonaws.com/image1.png)\n\n#### Turn your macros into personal answers in seconds using GPT-4!\n\nAgents spend hours every day:  \n\n* Making macros sound personal and fit in with the flow of the conversation.\n* Combining multiple macros into a single and clear answer.\n\nDespite this, answers continue to sound robotic and often result in negative reactions from customers.  \n\nGinzi's Macro Craft resolves this by enabling agents to choose and craft macros to fit in with the conversation with the click of a button.\n\n#### With Ginzi it becomes a quick and easy task:\n\n![alt_text](https://ginzi-public.s3.eu-west-1.amazonaws.com/image2.gif)\n\n#### Leverage the power of GPT-4\n\nUse additional GPT-4 capabilities to boost answer quality in a secure environment. These capabilities include:  \n\n* Flavoring answers to sound friendly, informative and more.\n* Boost and rephrase answers to sound professional,\n* Correct typo's, punctuation and grammar mistakes.\n* Contextualize your answers to the conversation\n\n#### Is my customer's data safe?\n\nData privacy and security are our top priority. We are ISO 27001 [certified](https://ginzi-public.s3.eu-west-1.amazonaws.com/Ginzi_ISO_27001.pdf) and don't store user data, meeting the highest standards.  \n\n![alt_text](https://ginzi-public.s3.eu-west-1.amazonaws.com/image3.png)","raw_installation_instructions":"Click Install and follow the prompts. Please contact support@ginzi.io if need anything.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://969472.apps.zdusercontent.com/969472/assets/1694006435-6c229fc574da80e1b7a3a28936c8abcf/logo-small.png","large_icon":"https://969472.apps.zdusercontent.com/969472/assets/1694006435-6c229fc574da80e1b7a3a28936c8abcf/logo.png","screenshots":["https://969472.apps.zdusercontent.com/969472/assets/1694006435-6c229fc574da80e1b7a3a28936c8abcf/screenshot-0.png","https://969472.apps.zdusercontent.com/969472/assets/1694006435-6c229fc574da80e1b7a3a28936c8abcf/screenshot-1.png","https://969472.apps.zdusercontent.com/969472/assets/1694006435-6c229fc574da80e1b7a3a28936c8abcf/screenshot-2.png"],"installation_count":17},{"id":969726,"name":"TechSee Live Intelligent Visual 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Launch Live Session (Popup)\",\"button_description\":\"Invite customer to share photo's or live video of their issue\",\"button_url\":\"https://{{settings.domain}}/invite?r={{ticket.id_normalized}}\u0026p={{ticket.requester.phone_without_country_code}}\u0026c={{ticket.requester.country_code}}\",\"button_inline_styles\":\"\",\"button_show_external_icon\":true,\"button_is_secondary\":true,\"sso_url\":\"https://{{settings.domain}}\",\"can_be_pressed_once\":false,\"when_pressed_open_in\":\"popup\",\"when_pressed_update_ticket\":{\"comment\":{\"body\":\"Visual assistance: Ticket requester was invited to share photo's or live video.\",\"public\":false},\"additional_tags\":[\"visual_assistance_used\"]},\"when_pressed_inject_macro_id\":\"\"},{\"button_title\":\"⏮️ Visual History (New tab)\",\"button_description\":\"View customer issue's 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:["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-07T10:13:22Z","updated_at":"2025-04-04T00:10:46Z","terms_conditions_url":null,"app_organization":{"id":2751,"name":"TechSee Augmented Vision ","email":"support@techsee.me","website":"https://www.techsee.me","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1],"date_published":"2023-11-01T18:11:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://techsee.me/pricing/"},"location_names":["ticket_sidebar","top_bar"],"last_update_time":"2023-11-01T18:11:20Z","owner_id":269519,"author_name":"TechSee Live Support","author_email":"support@techsee.me","author_url":"https://techsee.me/","short_description":"TechSee empowers your users with live visuals, AI and AR for faster resolution.","long_description":"\u003cp\u003eTechSee’s remote visual assistance is now available right in Zendesk, bringing computer vision AI and Augmented Reality technology to drive your customer experience. With TechSee, Zendesk customers can turn a phone call into a live video session instantly, without the need to download an app. Agents can see their customers’ environment directly through their mobile devices and visually guide them to resolutions step by step. Integrated AR guidance allows agents to visually guide customers and field technicians as if they were right in the room with them, unlocking a world of engagement possibilities.\u003c/p\u003e\n\n\u003cp\u003eDeliver a seamless and efficient agent experience with our pre-configured action buttons. This makes it easy to launch TechSee, either right inside Zendesk Support, or in a new browser tab. Bring visual clarity to any service ticket with our seamless integration into the ticket screen and the top bar locations within Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eWhether you want to reduce field site visits, decrease repeat calls, and solve customer issues faster, TechSee’s visual clarity will boost your agents’ performance. Increase customer satisfaction and loyalty with unparalleled customer engagement by integrating visual assistance solutions into Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eHarness the potential of visual engagement with TechSee\u0026#39;s remote visual assistance solution with AI-powered insights and Augmented Reality guidance.\u003c/p\u003e\n\n\u003cp\u003eTechSee solutions have driven billions of dollars in savings for leading organizations across the globe including Verizon, Vodafone, Heineken, and Whirlpool.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eComputer Vision AI:\u003c/strong\u003e automatically recognizes customer devices and diagnose their issues while guiding the customer to resolutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVision Enabled Automation:\u003c/strong\u003e TechSee delivers automated visual guidance over mobile screens for visual self-service. These visual workflows empower customers to better self-serve whenever and wherever they want.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOne-Click Launch\u003c/strong\u003e right from Zendesk Support. Timestamp records are instantly added to ticket notes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePatented Web-Based Technology:\u003c/strong\u003e No application or download needed for consumers to use TechSee.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVisual Customer History:\u003c/strong\u003e Enable experts to review previous customer visits right inside the customer record or case file.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull Integration into CRM:\u003c/strong\u003e Single Sign On with your Zendesk account is natively supported.\u003c/p\u003e\n\n\u003ch3\u003eWhy Install TechSee for Zendesk Support?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd video support to any contact center call. Give customers and agents the ability to collaborate as if they were in person, using just their mobile phone.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomate high volume interactions like product unboxing, technical support, and visual guidance with TechSee’s proprietary AI automation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhance Customer Service across all channels, reducing time to resolution and greatly reducing escalations.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn More at \u003ca href=\"https://techsee.me/integrations/techsee-zendesk/\"\u003eTechSee.me/integrations/techsee-zendesk\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eStep 1\u003c/h1\u003e\n\n\u003cp\u003eInstall TechSee Live App\u003c/p\u003e\n\n\u003ch1\u003eStep 2 - TechSee account domain*\u003c/h1\u003e\n\n\u003cp\u003eProvide your TechSee Account \u003cstrong\u003edomain\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch1\u003eStep 3 - Advanced JSON configuration (optional)\u003c/h1\u003e\n\n\u003cp\u003eDefine behavior and look and feel of the buttons by modifying the JSON that contains an array of objects. Each object represents a button.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eObject structure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003ebutton_title\u003c/code\u003e - button title\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebutton_description\u003c/code\u003e - button tooltip text\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebutton_url\u003c/code\u003e - absolute URL to open\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebutton_inline_styles\u003c/code\u003e - inline CSS styles for a button\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebutton_show_external_icon\u003c/code\u003e - if \u0026#39;true\u0026#39; the button will show the \u0026#39;external\u0026#39; icon\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebutton_is_secondary\u003c/code\u003e - if \u0026#39;true\u0026#39; the button will be styled as a secondary button\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esso_url\u003c/code\u003e - if SSO is enabled this will be the Login URL and will be called before opening the session invite URL\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ewhen_pressed_open_in\u003c/code\u003e - takes values \u0026#39;zendesk\u0026#39;, \u0026#39;tab\u0026#39;, and \u0026#39;popup\u0026#39;. Defines where to open the session invite URL\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ewhen_pressed_update_ticket\u003c/code\u003e - this JSON will be used as a value for \u003ccode\u003e{\u0026quot;ticket\u0026quot;: { when_pressed_update_ticket }}\u003c/code\u003e payload in \u003ccode\u003eupdate_many.json\u003c/code\u003e PUT request\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupported placeholders\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ccode\u003ebutton_title\u003c/code\u003e, \u003ccode\u003ebutton_description\u003c/code\u003e, \u003ccode\u003ebutton_url\u003c/code\u003e and \u003ccode\u003ewhen_pressed_update_ticket\u003c/code\u003e attributes support \u003ccode\u003e{{placeholders}}\u003c/code\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{{currentAccount.NN}}\u003c/code\u003e NN: planName, subdomain\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{currentUser.NN}}\u003c/code\u003e NN: alias, email, id, name, role\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.assignee.NN}}\u003c/code\u003e NN: group.name, user.email, user.id, user.name, user.role\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.NN}}\u003c/code\u003e NN: createdAt, description, id, priority, status, subject, type, brand.id, brand.name, brand.subdomain\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.id_normalized}}\u003c/code\u003e - if a ticket id is less than 3 digits it will be a string with the leading zeros\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.NN}}\u003c/code\u003e NN: email, id, name, role\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.phone}}\u003c/code\u003e - requester phone with \u003ccode\u003e+\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.phone_formatted}}\u003c/code\u003e - requester phone without \u003ccode\u003e+\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.country_code}}\u003c/code\u003e - the country code with the \u003ccode\u003e+\u003c/code\u003e sign\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.country_code_unfromatted}}\u003c/code\u003e - the country code without the \u003ccode\u003e+\u003c/code\u003e sign\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.phone_without_country_code}}\u003c/code\u003e - requester phone without the country code. If country code is missing, will return \u003ccode\u003e{{ticket.requester.phone_formatted}}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{custom_field_NN}}\u003c/code\u003e - Custom ticket field. Where \u003ccode\u003eNN\u003c/code\u003e is the ticket field ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{settings.NN}}\u003c/code\u003e - NN: domain, title\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eStep 4 - Is SSO enabled? (optional)\u003c/h1\u003e\n\n\u003cp\u003eIf checked the buttons will follow the SSO flow. It starts  with an authentication popup. For setting up SSO follow in-app instructions and send an email to \u003ccode\u003esupport@techsee.me\u003c/code\u003e.\u003c/p\u003e\n\n\u003ch1\u003eStep 5 - Show additional buttons (optional)\u003c/h1\u003e\n\n\u003cp\u003eIf checked the App will reveal additional buttons that will allow opening TechSee application in a new tab or in a pop up window.\u003c/p\u003e\n\n\u003ch1\u003eStep 6 - Width of the Top bar window in pixels (optional)\u003c/h1\u003e\n\n\u003cp\u003eThe width (in pixels) of Zendesk Top Bar App popover window. The height will be calculated to ensure a \u003ccode\u003e4:3\u003c/code\u003e ratio.\u003c/p\u003e\n\n\u003ch1\u003eStep 7*\u003c/h1\u003e\n\n\u003cp\u003eSave, refresh the page, and enjoy.\u003c/p\u003e\n","raw_long_description":"TechSee’s remote visual assistance is now available right in Zendesk, bringing computer vision AI and Augmented Reality technology to drive your customer experience. With TechSee, Zendesk customers can turn a phone call into a live video session instantly, without the need to download an app. Agents can see their customers’ environment directly through their mobile devices and visually guide them to resolutions step by step. Integrated AR guidance allows agents to visually guide customers and field technicians as if they were right in the room with them, unlocking a world of engagement possibilities.\n\nDeliver a seamless and efficient agent experience with our pre-configured action buttons. This makes it easy to launch TechSee, either right inside Zendesk Support, or in a new browser tab. Bring visual clarity to any service ticket with our seamless integration into the ticket screen and the top bar locations within Zendesk Support.\n\nWhether you want to reduce field site visits, decrease repeat calls, and solve customer issues faster, TechSee’s visual clarity will boost your agents’ performance. Increase customer satisfaction and loyalty with unparalleled customer engagement by integrating visual assistance solutions into Zendesk Support.\n\nHarness the potential of visual engagement with TechSee's remote visual assistance solution with AI-powered insights and Augmented Reality guidance.\n\nTechSee solutions have driven billions of dollars in savings for leading organizations across the globe including Verizon, Vodafone, Heineken, and Whirlpool.\n\n### Key Features:\n\n**Computer Vision AI:** automatically recognizes customer devices and diagnose their issues while guiding the customer to resolutions.\n\n**Vision Enabled Automation:** TechSee delivers automated visual guidance over mobile screens for visual self-service. These visual workflows empower customers to better self-serve whenever and wherever they want.\n\n**One-Click Launch** right from Zendesk Support. Timestamp records are instantly added to ticket notes.\n\n**Patented Web-Based Technology:** No application or download needed for consumers to use TechSee.\n\n**Visual Customer History:** Enable experts to review previous customer visits right inside the customer record or case file.\n\n**Full Integration into CRM:** Single Sign On with your Zendesk account is natively supported.\n\n### Why Install TechSee for Zendesk Support?\n\n* Add video support to any contact center call. Give customers and agents the ability to collaborate as if they were in person, using just their mobile phone.\n\n* Automate high volume interactions like product unboxing, technical support, and visual guidance with TechSee’s proprietary AI automation.\n\n* Enhance Customer Service across all channels, reducing time to resolution and greatly reducing escalations.\n\nLearn More at [TechSee.me/integrations/techsee-zendesk](https://techsee.me/integrations/techsee-zendesk/)","raw_installation_instructions":"# Step 1\n\nInstall TechSee Live App\n\n\n# Step 2 - TechSee account domain*\n\nProvide your TechSee Account **domain**.\n\n\n# Step 3 - Advanced JSON configuration (optional)\n\nDefine behavior and look and feel of the buttons by modifying the JSON that contains an array of objects. Each object represents a button.\n\n**Object structure**\n\n* `button_title` - button title\n* `button_description` - button tooltip text\n* `button_url` - absolute URL to open\n* `button_inline_styles` - inline CSS styles for a button\n* `button_show_external_icon` - if 'true' the button will show the 'external' icon\n* `button_is_secondary` - if 'true' the button will be styled as a secondary button\n* `sso_url` - if SSO is enabled this will be the Login URL and will be called before opening the session invite URL\n* `when_pressed_open_in` - takes values 'zendesk', 'tab', and 'popup'. Defines where to open the session invite URL\n* `when_pressed_update_ticket` - this JSON will be used as a value for `{\"ticket\": { when_pressed_update_ticket }}` payload in `update_many.json` PUT request\n\n**Supported placeholders**\n\n`button_title`, `button_description`, `button_url` and `when_pressed_update_ticket` attributes support `{{placeholders}}`:\n\n\n* `{{currentAccount.NN}}` NN: planName, subdomain\n* `{{currentUser.NN}}` NN: alias, email, id, name, role\n* `{{ticket.assignee.NN}}` NN: group.name, user.email, user.id, user.name, user.role\n* `{{ticket.NN}}` NN: createdAt, description, id, priority, status, subject, type, brand.id, brand.name, brand.subdomain\n* `{{ticket.id_normalized}}` - if a ticket id is less than 3 digits it will be a string with the leading zeros\n* `{{ticket.requester.NN}}` NN: email, id, name, role\n* `{{ticket.requester.phone}}` - requester phone with `+`\n* `{{ticket.requester.phone_formatted}}` - requester phone without `+`\n* `{{ticket.requester.country_code}}` - the country code with the `+` sign\n* `{{ticket.requester.country_code_unfromatted}}` - the country code without the `+` sign\n* `{{ticket.requester.phone_without_country_code}}` - requester phone without the country code. If country code is missing, will return `{{ticket.requester.phone_formatted}}`\n* `{{custom_field_NN}}` - Custom ticket field. Where `NN` is the ticket field ID\n* `{{settings.NN}}` - NN: domain, title\n\n\n# Step 4 - Is SSO enabled? (optional)\n\nIf checked the buttons will follow the SSO flow. It starts  with an authentication popup. For setting up SSO follow in-app instructions and send an email to `support@techsee.me`.\n\n\n# Step 5 - Show additional buttons (optional)\n\nIf checked the App will reveal additional buttons that will allow opening TechSee application in a new tab or in a pop up window.\n\n\n# Step 6 - Width of the Top bar window in pixels (optional)\n\nThe width (in pixels) of Zendesk Top Bar App popover window. The height will be calculated to ensure a `4:3` ratio.\n\n\n# Step 7*\n\nSave, refresh the page, and enjoy.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://969726.apps.zdusercontent.com/969726/assets/1698836575-9fceeeb733b7ce6f39b49622d4dcbc3f/logo-small.png","large_icon":"https://969726.apps.zdusercontent.com/969726/assets/1698836575-9fceeeb733b7ce6f39b49622d4dcbc3f/logo.png","screenshots":["https://969726.apps.zdusercontent.com/969726/assets/1698836575-9fceeeb733b7ce6f39b49622d4dcbc3f/screenshot-0.png","https://969726.apps.zdusercontent.com/969726/assets/1698836575-9fceeeb733b7ce6f39b49622d4dcbc3f/screenshot-1.png","https://969726.apps.zdusercontent.com/969726/assets/1698836575-9fceeeb733b7ce6f39b49622d4dcbc3f/screenshot-2.png"],"installation_count":4},{"id":969738,"name":"NPS and Survey","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2690035,"app_id":969738,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-07T11:02:21Z","updated_at":"2023-09-07T11:02:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3837,"entity_id":969738,"app_id":969738,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-07T11:02:24.000Z","updated_at":"2023-09-07T11:02:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"1":1,"5":3,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-XG5ENTJ7S2","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-07T11:02:20Z","updated_at":"2026-09-15T20:52:55Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2,5],"date_published":"2023-09-13T15:57:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/nps-and-survey/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=nps-pricing#pricing"},"location_names":["nav_bar","user_sidebar"],"last_update_time":"2026-09-15T20:52:51Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/nps-and-survey/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=nps-manifest","short_description":"Empower your sales \u0026 support team’s performance with the NPS \u0026 CSAT surveys.","long_description":"\u003ch1\u003eMulti-Question CSAT, NPS \u0026amp; Custom Surveys for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eMost survey tools and Zendesk’s built-in rating system limit you to a single question or simple rating. Our Zendesk NPS and Survey app goes further, capturing structured, multi-question, AI-ready feedback that helps you truly understand the customer experience behind every interaction.\u003c/p\u003e\n\n\u003cp\u003eBuild multi-format surveys that mix NPS, 5-star CSAT, Yes/No, and open text in a single flow. You can automatically send them after key support events using Zendesk triggers, and see responses directly inside tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/04/NPS_main_GIF.gif\" alt=\"Zendesk NPS CSAT Survey Integration\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e💡 Start your 14-day free trial — install with one click.\u003c/h3\u003e\n\n\u003cp\u003eWant to get a personalized app setup? \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a 15-minute demo\u003c/a\u003e to customize NPS and Survey for your team and get started faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eThis Zendesk survey integration runs on triggers. Set it up once — surveys are sent automatically, and all responses link directly to tickets in Zendesk. No code required.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy teams choose NPS and Survey app for Zendesk?\u003c/h2\u003e\n\n\u003ch3\u003eMixed-format surveys (New)\u003c/h3\u003e\n\n\u003cp\u003eMost survey tools support only one question type per survey. We let you combine them. Mix NPS + CSAT, Yes/No + open text, or ratings + follow-up questions in one survey flow to capture richer, more actionable feedback.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/04/nps-mixed-question-types-GIF.gif\" alt=\"Zendesk Mixed Survey Types\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSurvey types you can combine:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e⭐ 5-Star CSAT\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCapture nuanced customer satisfaction levels that Zendesk\u0026#39;s binary Good/Bad simply can\u0026#39;t measure. Make targeted improvements based on real customer sentiment.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/05/Five-Star-Rating.png\" alt=\"Zendesk CSAT 5 star rating\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e📊 Net Promoter Score (NPS)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMeasure customer loyalty on a 0–10 scale. Identify your Promoters, Passives, and Detractors — and track how that balance shifts over time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/05/0-10-rating.png\" alt=\"Zendesk NPS score\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e✔️ Yes/No surveys\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAsk straightforward questions and get clear, unambiguous answers. Perfect for quick pulse checks.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/05/Yes-No.png\" alt=\"Yes-No Zendesk survey app\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e💬 Open text feedback\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLet customers share detailed feedback in their own words. Especially powerful when combined with a rating question.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/05/Text-Feedback.png\" alt=\"Feedback Text Form\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eFollow-up messages for low scores\u003c/h3\u003e\n\n\u003cp\u003eAutomatically prompt customers when a score falls below your threshold: \u003cem\u003e\u0026quot;Please let us know what went wrong.\u0026quot;\u003c/em\u003e Get the context behind every low rating and turn feedback into actionable insights.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/03/NPS-Customizable-text.png\" alt=\"Survey Follow up message\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eBranded surveys\u003c/h3\u003e\n\n\u003cp\u003ePersonalize every survey with your logo and color scheme. So each interaction becomes a seamless extension of your brand, not a generic feedback form.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/03/NPS-Branded-surveys.png\" alt=\"NPS CSAT Survey Branding\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eControl over how often surveys are sent\u003c/h3\u003e\n\n\u003cp\u003eSet a frequency limit for each survey so the same customer isn\u0026#39;t asked twice within your chosen window. This helps prevent repeated requests and survey fatigue, while keeping automated feedback collection running.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/09/NPS-Frequency-Limit.png\" alt=\"Zendesk Survey Limits\"\u003e\u003c/p\u003e\n\n\u003ch3\u003ePerformance reporting \u0026amp; exports\u003c/h3\u003e\n\n\u003cp\u003eUse built-in statistics to analyze team and agent performance. Filter by agent, group, or date range. Export all responses to generate custom reports, share insights across teams, or run further analysis outside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2024/10/NPS-Export-Responses.gif\" alt=\"Zendesk NPS CSAT and Survey Reports\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey features of Zendesk NPS and Survey app\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic survey sending via Zendesk triggers\u003c/li\u003e\n\u003cli\u003eMulti-question, mixed-format surveys\u003c/li\u003e\n\u003cli\u003e4 survey types: NPS, CSAT (5-star), Yes/No, open text\u003c/li\u003e\n\u003cli\u003eFollow-up messages for low scores\u003c/li\u003e\n\u003cli\u003eControlled survey frequency\u003c/li\u003e\n\u003cli\u003eAgent and team reports with filters\u003c/li\u003e\n\u003cli\u003eFull customization: logo, colors, text\u003c/li\u003e\n\u003cli\u003eResponses linked directly to tickets\u003c/li\u003e\n\u003cli\u003eMulti-language surveys\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTry it free now - no credit card required\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e14-day free trial\u003c/strong\u003e. One-click install. Cancel anytime. Have questions? Ask us at contact@growthdot.com.\u003c/p\u003e\n\n\u003ch3\u003eHow we handle your data\u003c/h3\u003e\n\n\u003cp\u003eNPS and Survey integration accesses only the minimum data needed to collect feedback and display results, fully aligned with Zendesk guidelines. All surveys and responses are processed securely within your Zendesk account. Your data is encrypted, stored on AWS, and never shared with third parties.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the NPS and Survey plugin from Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 1\u003c/strong\u003e:  Install the app from the marketplace by simply clicking the ‘Install’ button in the top left corner.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 2\u003c/strong\u003e:  Select your Zendesk Support instance.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 3\u003c/strong\u003e:  Enable the app in  \u003cstrong\u003eAdmin -\u0026gt; Apps -\u0026gt; Manage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eStep 4\u003c/strong\u003e: Start using the NPS and Survey app to capture customers\u0026#39; insights.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"\n# Multi-Question CSAT, NPS \u0026 Custom Surveys for Zendesk\n\nMost survey tools and Zendesk’s built-in rating system limit you to a single question or simple rating. Our Zendesk NPS and Survey app goes further, capturing structured, multi-question, AI-ready feedback that helps you truly understand the customer experience behind every interaction.\n\nBuild multi-format surveys that mix NPS, 5-star CSAT, Yes/No, and open text in a single flow. You can automatically send them after key support events using Zendesk triggers, and see responses directly inside tickets.\n\n![Zendesk NPS CSAT Survey Integration](https://growthdot.com/wp-content/uploads/sites/14/2026/04/NPS_main_GIF.gif)\n\n### 💡 Start your 14-day free trial — install with one click.\n\nWant to get a personalized app setup? [Book a 15-minute demo](https://calendly.com/growthdot/30min) to customize NPS and Survey for your team and get started faster.\n\n*This Zendesk survey integration runs on triggers. Set it up once — surveys are sent automatically, and all responses link directly to tickets in Zendesk. No code required.*\n\n## Why teams choose NPS and Survey app for Zendesk?\n\n### Mixed-format surveys (New)\n\nMost survey tools support only one question type per survey. We let you combine them. Mix NPS + CSAT, Yes/No + open text, or ratings + follow-up questions in one survey flow to capture richer, more actionable feedback.\n\n![Zendesk Mixed Survey Types](https://growthdot.com/wp-content/uploads/sites/14/2026/04/nps-mixed-question-types-GIF.gif)\n\n### Survey types you can combine:\n\n**⭐ 5-Star CSAT**\n\nCapture nuanced customer satisfaction levels that Zendesk's binary Good/Bad simply can't measure. Make targeted improvements based on real customer sentiment.\n\n![Zendesk CSAT 5 star rating](https://growthdot.com/wp-content/uploads/sites/14/2024/05/Five-Star-Rating.png)\n\n**📊 Net Promoter Score (NPS)**\n\nMeasure customer loyalty on a 0–10 scale. Identify your Promoters, Passives, and Detractors — and track how that balance shifts over time.\n\n![Zendesk NPS score](https://growthdot.com/wp-content/uploads/sites/14/2024/05/0-10-rating.png)\n\n**✔️ Yes/No surveys**\n\nAsk straightforward questions and get clear, unambiguous answers. Perfect for quick pulse checks.\n\n![Yes-No Zendesk survey app](https://growthdot.com/wp-content/uploads/sites/14/2024/05/Yes-No.png)\n\n**💬 Open text feedback**\n\nLet customers share detailed feedback in their own words. Especially powerful when combined with a rating question.\n\n![Feedback Text Form](https://growthdot.com/wp-content/uploads/sites/14/2024/05/Text-Feedback.png)\n\n### Follow-up messages for low scores\n\nAutomatically prompt customers when a score falls below your threshold: *\"Please let us know what went wrong.\"* Get the context behind every low rating and turn feedback into actionable insights.\n\n![Survey Follow up message](https://growthdot.com/wp-content/uploads/sites/14/2026/03/NPS-Customizable-text.png)\n\n### Branded surveys\n\nPersonalize every survey with your logo and color scheme. So each interaction becomes a seamless extension of your brand, not a generic feedback form.\n\n![NPS CSAT Survey Branding](https://growthdot.com/wp-content/uploads/sites/14/2026/03/NPS-Branded-surveys.png)\n\n### Control over how often surveys are sent\n\nSet a frequency limit for each survey so the same customer isn't asked twice within your chosen window. This helps prevent repeated requests and survey fatigue, while keeping automated feedback collection running.\n\n![Zendesk Survey Limits](https://growthdot.com/wp-content/uploads/sites/14/2026/09/NPS-Frequency-Limit.png)\n\n### Performance reporting \u0026 exports\n\nUse built-in statistics to analyze team and agent performance. Filter by agent, group, or date range. Export all responses to generate custom reports, share insights across teams, or run further analysis outside Zendesk.\n\n![Zendesk NPS CSAT and Survey Reports](https://growthdot.com/wp-content/uploads/sites/14/2024/10/NPS-Export-Responses.gif)\n\n## Key features of Zendesk NPS and Survey app\n\n- Automatic survey sending via Zendesk triggers\n- Multi-question, mixed-format surveys\n- 4 survey types: NPS, CSAT (5-star), Yes/No, open text\n- Follow-up messages for low scores\n- Controlled survey frequency\n- Agent and team reports with filters\n- Full customization: logo, colors, text\n- Responses linked directly to tickets\n- Multi-language surveys\n\n### Try it free now - no credit card required\n\n**14-day free trial**. One-click install. Cancel anytime. Have questions? Ask us at contact@growthdot.com.\n\n### How we handle your data\n\nNPS and Survey integration accesses only the minimum data needed to collect feedback and display results, fully aligned with Zendesk guidelines. All surveys and responses are processed securely within your Zendesk account. Your data is encrypted, stored on AWS, and never shared with third parties.\n","raw_installation_instructions":"To install the NPS and Survey plugin from Zendesk:\n\n-   **Step 1**:  Install the app from the marketplace by simply clicking the ‘Install’ button in the top left corner.\n-   **Step 2**:  Select your Zendesk Support instance.\n-   **Step 3**:  Enable the app in  **Admin -\u003e Apps -\u003e Manage**.\n-   **Step 4**: Start using the NPS and Survey app to capture customers' insights.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://969738.apps.zdusercontent.com/969738/assets/1788955347-1cc9ad86662c43688a1fce37ca647b5f/logo-small.png","large_icon":"https://969738.apps.zdusercontent.com/969738/assets/1788955347-1cc9ad86662c43688a1fce37ca647b5f/logo.png","screenshots":["https://969738.apps.zdusercontent.com/969738/assets/1788955347-1cc9ad86662c43688a1fce37ca647b5f/screenshot-0.png","https://969738.apps.zdusercontent.com/969738/assets/1788955347-1cc9ad86662c43688a1fce37ca647b5f/screenshot-1.png","https://969738.apps.zdusercontent.com/969738/assets/1788955347-1cc9ad86662c43688a1fce37ca647b5f/screenshot-2.png"],"installation_count":54},{"id":970112,"name":"TaskGPT by TaskUs","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":2691207,"app_id":970112,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-08T18:07:32Z","updated_at":"2023-09-08T18:07:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2707414,"app_id":970112,"name":"TaskUsAPIToken","kind":"text","required":true,"position":1,"created_at":"2023-09-28T20:49:31Z","updated_at":"2023-09-28T20:49:31Z","default_value":"ABCD1234","secure":true,"scopes":null,"options":null},{"id":2707415,"app_id":970112,"name":"TaskUsAPIKey","kind":"text","required":true,"position":2,"created_at":"2023-09-28T20:49:31Z","updated_at":"2023-09-28T20:49:31Z","default_value":"EFGH5678","secure":true,"scopes":null,"options":null}],"plans":[{"id":3842,"entity_id":970112,"app_id":970112,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-08T18:07:34.000Z","updated_at":"2023-09-08T18:07:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-08T18:07:31Z","updated_at":"2025-06-03T20:12:24Z","terms_conditions_url":null,"app_organization":{"id":5889,"name":"TaskUs Inc.","email":"aravind.ramesh@taskus.com","website":"https://www.taskus.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-10-10T20:27:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.taskus.com/contact-us/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-06-03T20:12:19Z","owner_id":269519,"author_name":"TaskUs","author_email":"TaskGPT@taskus.com","author_url":"https://www.taskus.com/","short_description":"TaskGPT is a Generative AI powered suite of products with GPT technology","long_description":"\u003cp\u003eTaskGPT is a proprietary, secure GenAI platform powering a range of tools to help customer service teams deliver superior customer experiences. Its key real-time features enhance operational efficiency, decrease Average Handling Time (AHT), reduce human errors, boost accuracy and quality and increase consistency.\u003cbr\u003e\nTaskGPT does not store users\u0026#39; personal data, sensitive information or any other confidential data.\u003c/p\u003e\n\n\u003ch3\u003eTools:\u003c/h3\u003e\n\n\u003ch3\u003eAssistAI\u003c/h3\u003e\n\n\u003ch3\u003eA way to drive next-level CX, securely\u003c/h3\u003e\n\n\u003cp\u003eFormerly known as “TaskGPT KnowledgeAssist,” AssistAI digitizes and automates the customer experience through customized, contextually relevant responses tailored to your organization’s data and historical customer interaction.\u003cbr\u003e\nPowered by the TaskGPT platform, \u003cstrong\u003eAssistAI\u003c/strong\u003e is trained only on your existing knowledge base—documents such as FAQs, product manuals, policies, and any other information a teammate might need to answer customer queries or complete tasks.\u003c/p\u003e\n\n\u003ch3\u003eEmpower teams with instant knowledge and confidence\u003c/h3\u003e\n\n\u003cp\u003eWhen a representative sends a query, the tool analyzes it and then dives into the knowledge library to find the right answer. By understanding language context and recognizing intent, AssistAI provides concise responses, quickly.\u003cbr\u003e\nWhether interacting through email, chat, voice calls, in-app messaging, or SMS, AssistAI maintains consistency and quality in every customer exchange. It augments human capabilities, allowing your teams to tackle customer queries with the confidence that comes from having an AI-powered chatbot at their side.\u003c/p\u003e\n\n\u003ch3\u003eTop benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eDecrease AHT\u003c/li\u003e\n\u003cli\u003eImprove interaction quality\u003c/li\u003e\n\u003cli\u003eIncrease productivity\u003c/li\u003e\n\u003cli\u003eIncrease efficiency\u003c/li\u003e\n\u003cli\u003eBoost CSAT\u003c/li\u003e\n\u003cli\u003eBoost ESAT\u003c/li\u003e\n\u003cli\u003eDecrease ACW\u003c/li\u003e\n\u003cli\u003eEnsure data security\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSeamless integration\u003c/h3\u003e\n\n\u003cp\u003eAssistAI is compatible with our current infrastructure because it can work in any web environment, integrate smoothly with top CRMs like Zendesk, Salesforce and HubSpot, and mask sensitive information (PII).\u003c/p\u003e\n\n\u003ch3\u003ePromptAI\u003c/h3\u003e\n\n\u003ch3\u003eChat excellence with precise response suggestions\u003c/h3\u003e\n\n\u003cp\u003ePromptAI is a tool that suggests chat responses in real-time, eliminating the traditional time-consuming process of manually searching knowledge bases and free-writing responses.\u003c/p\u003e\n\n\u003cp\u003eWhen a customer asks a question, PromptAI automatically searches for relevant information and suggests three responses with a corresponding confidence score. Teammates can quickly choose and modify as needed. The tool also measures response rate (how often a teammate picks a response) to enable constant response improvement.\u003c/p\u003e\n\n\u003ch3\u003eTop benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncreased efficiency\u003c/li\u003e\n\u003cli\u003eDecreased AHT\u003c/li\u003e\n\u003cli\u003eHigher CSAT\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAuthorAI\u003c/h3\u003e\n\n\u003ch3\u003eWrite or refine content with ease\u003c/h3\u003e\n\n\u003cp\u003eAuthorAI powered by TaskGPT,  boosts writing proficiency. It helps craft content from scratch or edit drafts by making spelling and grammar corrections as well as revisions for style and clarity.\u003c/p\u003e\n\n\u003cp\u003eThe tool’s grammar check, content summarization and tone analysis features ensure clear, professional messages. It helps teammates write and improve customer responses, articles or emails faster while adhering to your brand guidelines.\u003c/p\u003e\n\n\u003ch3\u003eTop benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUp to 48% reduction in cost per writing task via automation\u003c/li\u003e\n\u003cli\u003eDecreased response times\u003c/li\u003e\n\u003cli\u003eGreater language accuracy\u003c/li\u003e\n\u003cli\u003eAlignment with brand and tone guidelines\u003c/li\u003e\n\u003cli\u003eUpskilled teammates\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo install the TaskGPT App by TaskUs, please follow the below steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e Install the TaskGPT app through the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e To register your account, please contact us at \u003ca href=\"mailto:TaskGPT@taskus.com\"\u003eTaskGPT@taskus.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e After registering your account, you will receive the API token and key in your registered email.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e In the installation wizard, provide your API token and key.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Once the installation is complete, the app will be available in your Zendesk Support dashboard.\u003c/p\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process, please contact our support team at \u003ca href=\"mailto:TaskGPT@taskus.com\"\u003eTaskGPT@taskus.com\u003c/a\u003e for assistance.\u003c/p\u003e\n","raw_long_description":"TaskGPT is a proprietary, secure GenAI platform powering a range of tools to help customer service teams deliver superior customer experiences. Its key real-time features enhance operational efficiency, decrease Average Handling Time (AHT), reduce human errors, boost accuracy and quality and increase consistency.\nTaskGPT does not store users' personal data, sensitive information or any other confidential data.\n\n### Tools:\n\n### AssistAI\n\n### A way to drive next-level CX, securely\nFormerly known as “TaskGPT KnowledgeAssist,” AssistAI digitizes and automates the customer experience through customized, contextually relevant responses tailored to your organization’s data and historical customer interaction.\nPowered by the TaskGPT platform, **AssistAI** is trained only on your existing knowledge base—documents such as FAQs, product manuals, policies, and any other information a teammate might need to answer customer queries or complete tasks.\n\n### Empower teams with instant knowledge and confidence\nWhen a representative sends a query, the tool analyzes it and then dives into the knowledge library to find the right answer. By understanding language context and recognizing intent, AssistAI provides concise responses, quickly.\nWhether interacting through email, chat, voice calls, in-app messaging, or SMS, AssistAI maintains consistency and quality in every customer exchange. It augments human capabilities, allowing your teams to tackle customer queries with the confidence that comes from having an AI-powered chatbot at their side.\n\n### Top benefits:\n* Decrease AHT\n* Improve interaction quality\n* Increase productivity\n* Increase efficiency\n* Boost CSAT\n* Boost ESAT\n* Decrease ACW\n* Ensure data security\n\n### Seamless integration\nAssistAI is compatible with our current infrastructure because it can work in any web environment, integrate smoothly with top CRMs like Zendesk, Salesforce and HubSpot, and mask sensitive information (PII).\n\n### PromptAI\n### Chat excellence with precise response suggestions\nPromptAI is a tool that suggests chat responses in real-time, eliminating the traditional time-consuming process of manually searching knowledge bases and free-writing responses.\n\nWhen a customer asks a question, PromptAI automatically searches for relevant information and suggests three responses with a corresponding confidence score. Teammates can quickly choose and modify as needed. The tool also measures response rate (how often a teammate picks a response) to enable constant response improvement.\n\n### Top benefits:\n\n* Increased efficiency\n* Decreased AHT\n* Higher CSAT\n\n### AuthorAI\n### Write or refine content with ease\nAuthorAI powered by TaskGPT,  boosts writing proficiency. It helps craft content from scratch or edit drafts by making spelling and grammar corrections as well as revisions for style and clarity.\n\nThe tool’s grammar check, content summarization and tone analysis features ensure clear, professional messages. It helps teammates write and improve customer responses, articles or emails faster while adhering to your brand guidelines.\n\n### Top benefits:\n\n* Up to 48% reduction in cost per writing task via automation\n* Decreased response times\n* Greater language accuracy\n* Alignment with brand and tone guidelines\n* Upskilled teammates","raw_installation_instructions":"**To install the TaskGPT App by TaskUs, please follow the below steps:**\n\n**Step 1:** Install the TaskGPT app through the Zendesk Marketplace.\n\n**Step 2:** To register your account, please contact us at [TaskGPT@taskus.com](mailto:TaskGPT@taskus.com).\n\n**Step 3:** After registering your account, you will receive the API token and key in your registered email.\n\n**Step 4:** In the installation wizard, provide your API token and key.\n\n**Step 5:** Once the installation is complete, the app will be available in your Zendesk Support dashboard.\n\nIf you encounter any issues during the installation process, please contact our support team at [TaskGPT@taskus.com](mailto:TaskGPT@taskus.com) for assistance.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://970112.apps.zdusercontent.com/970112/assets/1748605800-5ebf43c967ef2714508cca1eb6bda977/logo-small.png","large_icon":"https://970112.apps.zdusercontent.com/970112/assets/1748605800-5ebf43c967ef2714508cca1eb6bda977/logo.png","screenshots":["https://970112.apps.zdusercontent.com/970112/assets/1748605800-5ebf43c967ef2714508cca1eb6bda977/screenshot-0.png","https://970112.apps.zdusercontent.com/970112/assets/1748605800-5ebf43c967ef2714508cca1eb6bda977/screenshot-1.png","https://970112.apps.zdusercontent.com/970112/assets/1748605800-5ebf43c967ef2714508cca1eb6bda977/screenshot-2.png"],"installation_count":4},{"id":970656,"name":"PEC Connector by Be-Simple","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2692580,"app_id":970656,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-11T16:00:25Z","updated_at":"2023-09-11T16:00:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3849,"entity_id":970656,"app_id":970656,"amount":11000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NpBxfE4qPA1Ef4iwfCRcYWF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JD8L8E4qPA1Ef4i","cost_id":1176,"cost_type":"CostStripe","active":true,"created_at":"2023-09-11T16:00:29.000Z","updated_at":"2023-09-11T16:00:29.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-09-11T16:00:25Z","updated_at":"2026-04-14T06:54:38Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":"acct_1JD8L8E4qPA1Ef4i","state":"published"},"locations":[3,4],"date_published":"2023-09-14T17:56:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2023-12-29T21:48:57Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"software@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Ricevi le tue PEC direttamente in Zendesk","long_description":"\u003cp\u003eEstendi le potenzialità del tuo Zendesk Support tramite il connettore per le PEC di Be-Simple.\u003c/p\u003e\n\n\u003cp\u003ePotrai \u003cstrong\u003ericevere e mandare messaggi PEC\u003c/strong\u003e direttamente dal tuo Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFunzionalità\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRicevi\u003c/strong\u003e facilmente \u003cstrong\u003ele PEC\u003c/strong\u003e come ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRiassegna\u003c/strong\u003e ticket \u003cstrong\u003ePEC\u003c/strong\u003e ad altri tuoi colleghi\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUsa\u003c/strong\u003e le funzionalità di \u003cstrong\u003eZedesk\u003c/strong\u003e anche \u003cstrong\u003econ\u003c/strong\u003e il canale \u003cstrong\u003ePEC\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIl processo di download richiede meno di 2 minuti:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFare clic su Installa nella pagina di \u003cstrong\u003ePEC Connector\u003c/strong\u003e sul marketplace di Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccedere al proprio account Zendesk per finalizzare l\u0026#39;installazione dell\u0026#39;applicazione.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeguire \u003ca href=\"https://support.be-simple.it/hc/it/articles/7060374384786\"\u003ele istruzioni\u003c/a\u003e per \u003cstrong\u003econfigurare la tua app\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUna volta installata l\u0026#39;app, tutti i \u003cstrong\u003enuovi messaggi PEC\u003c/strong\u003e diventeranno dei \u003cstrong\u003eticket\u003c/strong\u003e nel tuo \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePer ulteriori informazioni, visitate il nostro \u003ca href=\"https://support.be-simple.it/hc/it\"\u003ecentro assistenza\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Estendi le potenzialità del tuo Zendesk Support tramite il connettore per le PEC di Be-Simple.\n\nPotrai **ricevere e mandare messaggi PEC** direttamente dal tuo Zendesk.\n\n\n\n**Funzionalità**\n\n\n\n* **Ricevi** facilmente **le PEC** come ticket\n\n* **Riassegna** ticket **PEC** ad altri tuoi colleghi\n\n* **Usa** le funzionalità di **Zedesk** anche **con** il canale **PEC**","raw_installation_instructions":"Il processo di download richiede meno di 2 minuti:\n\n\n\n1. Fare clic su Installa nella pagina di **PEC Connector** sul marketplace di Zendesk.\n\n2. Accedere al proprio account Zendesk per finalizzare l'installazione dell'applicazione.\n\n3. Seguire [le istruzioni](https://support.be-simple.it/hc/it/articles/7060374384786) per **configurare la tua app**.\n\n4. Una volta installata l'app, tutti i **nuovi messaggi PEC** diventeranno dei **ticket** nel tuo **Zendesk**.\n\nPer ulteriori informazioni, visitate il nostro [centro assistenza](https://support.be-simple.it/hc/it).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://970656.apps.zdusercontent.com/970656/assets/1703167304-60ddac25870b89539f0377cdf725c231/logo-small.png","large_icon":"https://970656.apps.zdusercontent.com/970656/assets/1703167304-60ddac25870b89539f0377cdf725c231/logo.png","screenshots":["https://970656.apps.zdusercontent.com/970656/assets/1703167304-60ddac25870b89539f0377cdf725c231/screenshot-0.png","https://970656.apps.zdusercontent.com/970656/assets/1703167304-60ddac25870b89539f0377cdf725c231/screenshot-1.png","https://970656.apps.zdusercontent.com/970656/assets/1703167304-60ddac25870b89539f0377cdf725c231/screenshot-2.png"],"installation_count":14},{"id":971131,"name":"Konnectify","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2694007,"app_id":971131,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-13T08:10:08Z","updated_at":"2023-09-13T08:10:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3853,"entity_id":971131,"app_id":971131,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-13T08:10:11.000Z","updated_at":"2023-09-13T08:10:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-13T08:10:08Z","updated_at":"2025-04-04T00:10:48Z","terms_conditions_url":null,"app_organization":{"id":6000,"name":"Konnectify Limited","email":"support@konnectify.co","website":"https://www.konnectify.co","country_code":"GB","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2023-09-25T17:07:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.konnectify.co/pricing"},"location_names":["nav_bar"],"last_update_time":"2023-09-27T16:31:59Z","owner_id":269519,"author_name":"Konnectify Support Team","author_email":"support@konnectify.co","author_url":"https://www.konnectify.co/integrations/zendesk","short_description":"Konnectify: Integrate Zendesk \u0026 essential tools for efficient support.","long_description":"\u003ch2\u003eIntroducing Konnectify\u003c/h2\u003e\n\n\u003cp\u003eThe ultimate integration solution tailored for Zendesk users. In today’s digital landscape, a unified customer support strategy is crucial, and Konnectify stands out in this arena. Taking cues from how Zapier transformed task automation across a plethora of tools, Konnectify ensures your Zendesk experience is interconnected with other essential business systems.\u003c/p\u003e\n\n\u003cp\u003eOur platform empowers businesses to effortlessly access customer data, oversee support interactions, and even automate standard processes, all from within the familiar confines of the Zendesk environment. The outcome? Quicker solutions, amplified agent efficiency, and soaring customer satisfaction levels. Boasting an intuitive setup and a myriad of integrations, Konnectify is the indispensable ally for every Zendesk-centric support crew. Whether the aim is to streamline ticketing, bolster CRM functionalities, or harness the full power of Zendesk, Konnectify is the linchpin for peak efficiency.\u003c/p\u003e\n\n\u003ch3\u003eDive into Some of Our Popular Use Cases:\u003c/h3\u003e\n\n\u003ch4\u003eTicket Generation \u0026amp; Management:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAuto-generate Zendesk tickets from Typeform entries.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConvert new HubSpot form submissions into Zendesk tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate Zendesk tickets from new Google Sheets rows.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMorph Ninja Forms submissions into Zendesk tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInitiate Zendesk tickets from Intercom conversations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTurn Gmail messages into actionable Zendesk tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTicket Transformation into Tasks \u0026amp; Alerts:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIncorporate new Zendesk tickets as tasks within Asana.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTransform Zendesk tickets into Trello cards.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConvert Zendesk tickets into tasks for Wrike.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRelay Zendesk ticket notifications to Slack channels.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEnhanced Integrations \u0026amp; Workflows:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIntegrate Zendesk tickets directly into Google Sheets for analytics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate SalesforceIQ events directly from Zendesk tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog Zendesk tickets as issues within GitHub for developer teams.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eElevate Your Processes:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eChain multiple actions post a trigger with our Multi-Step Integration Process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApply filters to your integrations, ensuring they run only under specific conditions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse search actions to find or generate tickets based on data from other applications.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eSimplify, Automate, Excel:\u003c/h4\u003e\n\n\u003cp\u003eAt its core, Konnectify is designed to integrate seamlessly with tools you already employ, such as Wufoo, Unbounce, Typeform, Slack, Trello, Google Sheets, HubSpot, Google Calendar, and many more. Elevate your workflow, amplify efficiency, and let Konnectify handle the integrations\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and then configure the settings within the app.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHead over to \u003ca href=\"https://app.konnectify.co\"\u003eKonnectify\u003c/a\u003e and start your 7 day free trial.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBe sure to reach out to \u003ca href=\"https://www.konnectify.co/contact-us\"\u003eKonnectify support\u003c/a\u003e if you have any issues connecting your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Introducing Konnectify\n\nThe ultimate integration solution tailored for Zendesk users. In today’s digital landscape, a unified customer support strategy is crucial, and Konnectify stands out in this arena. Taking cues from how Zapier transformed task automation across a plethora of tools, Konnectify ensures your Zendesk experience is interconnected with other essential business systems.\n\nOur platform empowers businesses to effortlessly access customer data, oversee support interactions, and even automate standard processes, all from within the familiar confines of the Zendesk environment. The outcome? Quicker solutions, amplified agent efficiency, and soaring customer satisfaction levels. Boasting an intuitive setup and a myriad of integrations, Konnectify is the indispensable ally for every Zendesk-centric support crew. Whether the aim is to streamline ticketing, bolster CRM functionalities, or harness the full power of Zendesk, Konnectify is the linchpin for peak efficiency.\n\n### Dive into Some of Our Popular Use Cases:\n\n#### Ticket Generation \u0026 Management:\n\n* Auto-generate Zendesk tickets from Typeform entries.\n\n* Convert new HubSpot form submissions into Zendesk tickets.\n\n* Create Zendesk tickets from new Google Sheets rows.\n\n* Morph Ninja Forms submissions into Zendesk tickets.\n\n* Initiate Zendesk tickets from Intercom conversations.\n\n* Turn Gmail messages into actionable Zendesk tickets.\n\n#### Ticket Transformation into Tasks \u0026 Alerts:\n\n* Incorporate new Zendesk tickets as tasks within Asana.\n\n* Transform Zendesk tickets into Trello cards.\n\n* Convert Zendesk tickets into tasks for Wrike.\n\n* Relay Zendesk ticket notifications to Slack channels.\n\n#### Enhanced Integrations \u0026 Workflows:\n\n* Integrate Zendesk tickets directly into Google Sheets for analytics.\n\n* Create SalesforceIQ events directly from Zendesk tickets.\n\n* Log Zendesk tickets as issues within GitHub for developer teams.\n\n#### Elevate Your Processes:\n\n* Chain multiple actions post a trigger with our Multi-Step Integration Process.\n\n* Apply filters to your integrations, ensuring they run only under specific conditions.\n\n* Use search actions to find or generate tickets based on data from other applications.\n\n#### Simplify, Automate, Excel:\n\nAt its core, Konnectify is designed to integrate seamlessly with tools you already employ, such as Wufoo, Unbounce, Typeform, Slack, Trello, Google Sheets, HubSpot, Google Calendar, and many more. Elevate your workflow, amplify efficiency, and let Konnectify handle the integrations","raw_installation_instructions":"Install the app and then configure the settings within the app.\n\n* Head over to [Konnectify](https://app.konnectify.co) and start your 7 day free trial.\n\n* Be sure to reach out to [Konnectify support](https://www.konnectify.co/contact-us) if you have any issues connecting your Zendesk account","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971131.apps.zdusercontent.com/971131/assets/1695797600-34083a7a9d0775863dc00dff151ac365/logo-small.png","large_icon":"https://971131.apps.zdusercontent.com/971131/assets/1695797600-34083a7a9d0775863dc00dff151ac365/logo.png","screenshots":["https://971131.apps.zdusercontent.com/971131/assets/1695797600-34083a7a9d0775863dc00dff151ac365/screenshot-0.png","https://971131.apps.zdusercontent.com/971131/assets/1695797600-34083a7a9d0775863dc00dff151ac365/screenshot-1.png","https://971131.apps.zdusercontent.com/971131/assets/1695797600-34083a7a9d0775863dc00dff151ac365/screenshot-2.png"],"installation_count":1},{"id":971367,"name":"Whatsapp Audio Player by Zenital","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":2695371,"app_id":971367,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-14T00:04:38Z","updated_at":"2023-09-14T00:04:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3856,"entity_id":971367,"app_id":971367,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-14T00:04:41.000Z","updated_at":"2023-09-14T00:04:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"5":4,"4":1,"1":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-14T00:04:38Z","updated_at":"2025-04-04T00:10:48Z","terms_conditions_url":null,"app_organization":{"id":5473,"name":"Zenital","email":"support@zenital.co","website":"https://zenital.co/?utm_source=zendesk_marketplace\u0026utm_medium=listing\u0026utm_campaign=organic_partnership","country_code":"UY","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2023-09-21T16:01:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-11-08T17:44:31Z","owner_id":269519,"author_name":"Zenital","author_email":"info+apps@zenital.co","author_url":"https://zenital.co","short_description":"Listen to Whatsapp Voice Notes without leaving the ticket!","long_description":"\u003ch1\u003eWhatsapp Audio Player by Zenital\u003c/h1\u003e\n\n\u003cp\u003eNow you can listen to Whatsapp Voice Notes without leaving the ticket!\u003c/p\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSave your agent\u0026#39;s time: Avoid downloading files and context-switching.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMinimize security issues: Your agents won\u0026#39;t need to install or store potentially dangerous files or software on their computers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCompletely free: This app is completely free to use for the entire Zendesk community :)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout us\u003c/h2\u003e\n\n\u003cp\u003eWe drive change that empowers organizations.\u003c/p\u003e\n\n\u003cp\u003eAt Zenital, we tackle customer service, consumer experience, and sales challenges with the world\u0026#39;s best technology. We are Zendesk\u0026#39;s ideal partner in Latin America. \u003c/p\u003e\n\n\u003cp\u003eWe combine flexible methodologies, thorough dedication, and extensive experience in the world of organizations to provide agile, lasting, and high-quality solutions.\u003c/p\u003e\n\n\u003cp\u003eYour processes, more agile. Your customers, closer.\u003c/p\u003e\n\n\u003ch2\u003eFeedback and comments\u003c/h2\u003e\n\n\u003cp\u003eFeel free to leave your feedback at our \u003ca href=\"https://zenital.co/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=wpp_audio_player#contact\"\u003ewebsite\u003c/a\u003e!\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick Install and follow the prompts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the configuration page inside Zendesk, there\u0026#39;s no special settings to follow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce finished, you\u0026#39;ll see the app in the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to any WhatsApp ticket with received voice notes, and you\u0026#39;ll see them in the sidebar as shown in the pictures.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease contact us at our \u003ca href=\"https://zenital.co/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=wpp_audio_player#contact\"\u003ewebsite\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n","raw_long_description":"# Whatsapp Audio Player by Zenital\n\nNow you can listen to Whatsapp Voice Notes without leaving the ticket!\n\n## Benefits\n\n* Save your agent's time: Avoid downloading files and context-switching.\n\n* Minimize security issues: Your agents won't need to install or store potentially dangerous files or software on their computers.\n\n* Completely free: This app is completely free to use for the entire Zendesk community :)\n\n## About us\n\nWe drive change that empowers organizations.\n\nAt Zenital, we tackle customer service, consumer experience, and sales challenges with the world's best technology. We are Zendesk's ideal partner in Latin America. \n\nWe combine flexible methodologies, thorough dedication, and extensive experience in the world of organizations to provide agile, lasting, and high-quality solutions.\n\nYour processes, more agile. Your customers, closer.\n\n## Feedback and comments\n\nFeel free to leave your feedback at our [website](https://zenital.co/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=wpp_audio_player#contact)!","raw_installation_instructions":"# How to install\n\n* Click Install and follow the prompts.\n\n* In the configuration page inside Zendesk, there's no special settings to follow.\n\n* Once finished, you'll see the app in the ticket sidebar.\n\n* Go to any WhatsApp ticket with received voice notes, and you'll see them in the sidebar as shown in the pictures.\n\nPlease contact us at our [website](https://zenital.co/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=wpp_audio_player#contact) if you have any trouble at all.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971367.apps.zdusercontent.com/971367/assets/1731071429-d895e44d705bb2df7515599400c21f7a/logo-small.png","large_icon":"https://971367.apps.zdusercontent.com/971367/assets/1731071429-d895e44d705bb2df7515599400c21f7a/logo.png","screenshots":["https://971367.apps.zdusercontent.com/971367/assets/1731071429-d895e44d705bb2df7515599400c21f7a/screenshot-0.png","https://971367.apps.zdusercontent.com/971367/assets/1731071429-d895e44d705bb2df7515599400c21f7a/screenshot-1.png","https://971367.apps.zdusercontent.com/971367/assets/1731071429-d895e44d705bb2df7515599400c21f7a/screenshot-2.png"],"installation_count":303},{"id":971648,"name":"Auto Ticket Merge","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2696326,"app_id":971648,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-14T18:38:35Z","updated_at":"2023-09-14T18:38:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3857,"entity_id":971648,"app_id":971648,"amount":15000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NpdqOG4aFPG5AB40Wzn3NFI","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NpdgFG4aFPG5AB4","cost_id":1179,"cost_type":"CostStripe","active":true,"created_at":"2023-09-14T18:38:37.000Z","updated_at":"2023-09-14T18:38:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-09-14T18:38:34Z","updated_at":"2025-04-04T00:10:48Z","terms_conditions_url":"http://zendeskautomerge.com/terms.html","app_organization":{"id":5640,"name":"Zendesk Auto Merge","email":"support@zendeskautomerge.com","website":"","country_code":"US","stripe_account_id":"acct_1NpdgFG4aFPG5AB4","state":null},"locations":[2],"date_published":"2023-10-25T16:11:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2023-10-26T20:37:43Z","owner_id":269519,"author_name":"Auto Merge","author_email":"support@zendeskautomerge.com","author_url":"http://zendeskautomerge.com","short_description":"Automatically merge tickets to save time and effort.","long_description":"\u003cp\u003eExperience a clutter-free Zendesk with Auto Merge!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Auto Merge consolidates multiple tickets from the same customer sent within a close timeframe, making your ticket handling swift and efficient.\u003c/li\u003e\n\u003cli\u003eUpon a new ticket arrival, Auto Merge searches through your recent open tickets, merging relevant ones seamlessly.\u003c/li\u003e\n\u003cli\u003eGot a backlog of mergeable tickets? Fret not! With Auto Merge\u0026#39;s bulk-merge interface, streamline your tickets effortlessly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGet Auto Merge and elevate your Zendesk efficiency today!\u003c/p\u003e\n\n\u003cp\u003eHave custom needs or requirements?\u003cbr\u003e\n- Let us know within the app or email us at support@zendeskautomerge.com! The Zendesk Auto Merge wants to make sure we help your team be as most effective as possible.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install - that\u0026#39;s all! The app starts to run automatically, no further configuration is required.\u003c/p\u003e\n","raw_long_description":"Experience a clutter-free Zendesk with Auto Merge!\n\n- Zendesk Auto Merge consolidates multiple tickets from the same customer sent within a close timeframe, making your ticket handling swift and efficient.\n- Upon a new ticket arrival, Auto Merge searches through your recent open tickets, merging relevant ones seamlessly.\n- Got a backlog of mergeable tickets? Fret not! With Auto Merge's bulk-merge interface, streamline your tickets effortlessly.\n\nGet Auto Merge and elevate your Zendesk efficiency today!\n\nHave custom needs or requirements?\n- Let us know within the app or email us at support@zendeskautomerge.com! The Zendesk Auto Merge wants to make sure we help your team be as most effective as possible.","raw_installation_instructions":"Simply click install - that's all! The app starts to run automatically, no further configuration is required.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971648.apps.zdusercontent.com/971648/assets/1698348540-05ad655b8abe9acc29531ad25b3af116/logo-small.png","large_icon":"https://971648.apps.zdusercontent.com/971648/assets/1698348540-05ad655b8abe9acc29531ad25b3af116/logo.png","screenshots":["https://971648.apps.zdusercontent.com/971648/assets/1698348540-05ad655b8abe9acc29531ad25b3af116/screenshot-0.png","https://971648.apps.zdusercontent.com/971648/assets/1698348540-05ad655b8abe9acc29531ad25b3af116/screenshot-1.png","https://971648.apps.zdusercontent.com/971648/assets/1698348540-05ad655b8abe9acc29531ad25b3af116/screenshot-2.png"],"installation_count":1},{"id":971708,"name":"Profanity Checker","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2696549,"app_id":971708,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-15T01:42:31Z","updated_at":"2023-09-15T01:42:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2696547,"app_id":971708,"name":"profanity_words_phrase","kind":"text","required":false,"position":1,"created_at":"2023-09-15T01:42:31Z","updated_at":"2023-09-15T01:42:31Z","default_value":"not good, bad, wrong","secure":false,"scopes":null,"options":null},{"id":2696548,"app_id":971708,"name":"profanity_error_response","kind":"text","required":false,"position":2,"created_at":"2023-09-15T01:42:31Z","updated_at":"2023-09-15T01:42:31Z","default_value":"We've detective some profanity in your comment, for your reference here are the words we've blocked: {{BLOCKED_WORDS}}","secure":false,"scopes":null,"options":null}],"plans":[{"id":3859,"entity_id":971708,"app_id":971708,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NqR2fHgiHkMfOsvAN249cNs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NCadtHgiHkMfOsv","cost_id":1180,"cost_type":"CostStripe","active":true,"created_at":"2023-09-15T01:42:34.000Z","updated_at":"2023-09-15T01:42:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-09-15T01:42:30Z","updated_at":"2025-04-04T00:10:48Z","terms_conditions_url":"https://datafox-labs.github.io/user-guide/terms-of-use.html","app_organization":{"id":5845,"name":"Datafox Labs","email":"datafox000@gmail.com","website":"","country_code":"SG","stripe_account_id":"acct_1NCadtHgiHkMfOsv","state":"unpublished"},"locations":[3],"date_published":"2023-10-25T17:36:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-07T17:30:38Z","owner_id":269519,"author_name":"DataFox Labs","author_email":"help.datafox@gmail.com","author_url":"https://github.com/Datafox-Labs","short_description":"App promotes respectful responses, blocks profanity-matching agent replies.","long_description":"\u003cp\u003eAngry and unhappy customers may also result in disgruntled and unhappy customer service agents. This might cause some of the agents\u0026#39; replies to be less professional and contains profanity that will affect your reputation as a business.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntroducing the Anti-Profanity App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eHow It Works\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eUsing the Anti-Profanity app is super easy - here\u0026#39;s how it works:\u003c/p\u003e\n\n\u003cp\u003e❌ In the app setup, input words/phrases that you want to prevent your agents from using and the notification message when these words / phrases are used\u003c/p\u003e\n\n\u003cp\u003e🔔 If the agent use the blocked words or phrases, a pop up will notify them that the word/phrase is blocked. The response will not be allowed to be sent until the blocked work or phrase is removed.\u003c/p\u003e\n\n\u003cp\u003eFor any feedback on how to improve the app, please email \u003ca href=\"mailto:help.datafox@gmail.com\"\u003ehelp.datafox@gmail.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/profanity-checker/screenshot-01.png\" alt=\"Screenshot 01\" title=\"Screenshot 01\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/profanity-checker/screenshot-02.png\" alt=\"Screenshot 02\" title=\"Screenshot 02\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eGet and install the app\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the installation process\u003c/li\u003e\n\u003cli\u003eBefore finalizing the installation, update \u003cstrong\u003eprofanity\u003cem\u003ewords\u003c/em\u003ephrase\u003c/strong\u003e (separated by comma) and \u003cstrong\u003eprofanity\u003cem\u003eerror\u003c/em\u003eresponse\u003c/strong\u003e (you can put \u003cem\u003e{{BLOCKED_WORDS}}\u003c/em\u003e anyware in the error message template, this will be automatically replaced with the words/phrases being blocked) depending on your setup\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more details on how to use the app you can \u003ca href=\"https://datafox-labs.github.io/user-guide/how-to-use-anti-profanity-app.html\"\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Angry and unhappy customers may also result in disgruntled and unhappy customer service agents. This might cause some of the agents' replies to be less professional and contains profanity that will affect your reputation as a business.\n\n**Introducing the Anti-Profanity App:**\n\n*How It Works*\n\nUsing the Anti-Profanity app is super easy - here's how it works:\n\n❌ In the app setup, input words/phrases that you want to prevent your agents from using and the notification message when these words / phrases are used\n\n🔔 If the agent use the blocked words or phrases, a pop up will notify them that the word/phrase is blocked. The response will not be allowed to be sent until the blocked work or phrase is removed.\n\nFor any feedback on how to improve the app, please email [help.datafox@gmail.com](mailto:help.datafox@gmail.com)\n\n![Screenshot 01](https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/profanity-checker/screenshot-01.png \"Screenshot 01\")\n\n![Screenshot 02](https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/profanity-checker/screenshot-02.png \"Screenshot 02\")","raw_installation_instructions":"* Get and install the app\n* Follow the instructions on the installation process\n* Before finalizing the installation, update **profanity_words_phrase** (separated by comma) and **profanity_error_response** (you can put *{{BLOCKED_WORDS}}* anyware in the error message template, this will be automatically replaced with the words/phrases being blocked) depending on your setup\n\nFor more details on how to use the app you can [click here](https://datafox-labs.github.io/user-guide/how-to-use-anti-profanity-app.html).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971708.apps.zdusercontent.com/971708/assets/1707314023-ba8213fd59a7d3a46b92c3eefddf4822/logo-small.png","large_icon":"https://971708.apps.zdusercontent.com/971708/assets/1707314023-ba8213fd59a7d3a46b92c3eefddf4822/logo.png","screenshots":["https://971708.apps.zdusercontent.com/971708/assets/1707314023-ba8213fd59a7d3a46b92c3eefddf4822/screenshot-0.png","https://971708.apps.zdusercontent.com/971708/assets/1707314023-ba8213fd59a7d3a46b92c3eefddf4822/screenshot-1.png","https://971708.apps.zdusercontent.com/971708/assets/1707314023-ba8213fd59a7d3a46b92c3eefddf4822/screenshot-2.png"],"installation_count":1},{"id":971847,"name":"Opencart Multistore","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2696971,"app_id":971847,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-15T13:32:30Z","updated_at":"2023-09-15T13:32:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2696968,"app_id":971847,"name":"shopURL","kind":"text","required":true,"position":1,"created_at":"2023-09-15T13:32:30Z","updated_at":"2023-09-15T13:32:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2696969,"app_id":971847,"name":"Username","kind":"text","required":true,"position":2,"created_at":"2023-09-15T13:32:30Z","updated_at":"2023-09-15T13:32:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2745011,"app_id":971847,"name":"apiKey","kind":"text","required":true,"position":3,"created_at":"2023-11-15T16:43:28Z","updated_at":"2023-11-15T16:43:28Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3861,"entity_id":971847,"app_id":971847,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0NqayLfjIUomyPBpBaX3JR8e","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1181,"cost_type":"CostStripe","active":true,"created_at":"2023-09-15T13:32:33.000Z","updated_at":"2023-09-15T13:32:33.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-09-15T13:32:29Z","updated_at":"2025-04-04T00:10:48Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2023-11-15T16:44:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-15T16:43:24Z","owner_id":269519,"author_name":"Spritle Software","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Integrate OpenCart \u0026 Zendesk for seamless connection.","long_description":"\u003ch1\u003eOpencart Multistore by Saasly\u003c/h1\u003e\n\n\u003cp\u003eThe OpenCart Connector for Zendesk seamlessly integrates your OpenCart store with Zendesk, enhancing the accessibility of customer information within the Zendesk platform. This integration simplifies the process of searching and verifying customer data, leading to improved support efficiency.\u003c/p\u003e\n\n\u003cp\u003eBy default, the application employs the ticket requester\u0026#39;s email to locate pertinent information within the OpenCart store. It consolidates comprehensive customer details, encompassing their name, registration date, total sales, rewards, group, country, and addresses. Additionally, it offers a comprehensive breakdown of all customer orders, including order numbers, statuses, creation dates, and a detailed financial summary comprising subtotal, tax, shipping, discounts, and grand total.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMulti-Store Filter.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccessing customer information within the ticket page is straightforward.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can connect multiple stores in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThis connection allows you to retrieve extensive order and customer details directly in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe integration streamlines customer support processes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;ll have all essential information readily available when addressing inquiries and assisting customers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEstablish the endpoints for your OpenCart setup by getting in touch with the Saasly team via email at people@saasly.in. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a fresh API Key for your application by navigating to OpenCart\u0026gt; System \u0026gt; Users \u0026gt; Api \u0026gt; Add New. \u003c/li\u003e\n\u003cli\u003eTake note of the ShopURL, Username, and API Key and input them into their respective fields within the App settings. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eInstallation guide: https://saasly.in/apps/opencart-for-zendesk\u003c/p\u003e\n","raw_long_description":"# Opencart Multistore by Saasly\n\nThe OpenCart Connector for Zendesk seamlessly integrates your OpenCart store with Zendesk, enhancing the accessibility of customer information within the Zendesk platform. This integration simplifies the process of searching and verifying customer data, leading to improved support efficiency.\n\nBy default, the application employs the ticket requester's email to locate pertinent information within the OpenCart store. It consolidates comprehensive customer details, encompassing their name, registration date, total sales, rewards, group, country, and addresses. Additionally, it offers a comprehensive breakdown of all customer orders, including order numbers, statuses, creation dates, and a detailed financial summary comprising subtotal, tax, shipping, discounts, and grand total.\n\n## Features\n\n- Multi-Store Filter.\n\n- Accessing customer information within the ticket page is straightforward.\n\n- You can connect multiple stores in Zendesk.\n\n- This connection allows you to retrieve extensive order and customer details directly in Zendesk.\n\n- The integration streamlines customer support processes.\n\n- You'll have all essential information readily available when addressing inquiries and assisting customers.","raw_installation_instructions":"- Establish the endpoints for your OpenCart setup by getting in touch with the Saasly team via email at people@saasly.in. \n\n - Create a fresh API Key for your application by navigating to OpenCart\u003e System \u003e Users \u003e Api \u003e Add New. \n\n - Take note of the ShopURL, Username, and API Key and input them into their respective fields within the App settings. \n\n Installation guide: https://saasly.in/apps/opencart-for-zendesk","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971847.apps.zdusercontent.com/971847/assets/1700036619-2fb8630edb8d17def5c87f9085e640d1/logo-small.png","large_icon":"https://971847.apps.zdusercontent.com/971847/assets/1700036619-2fb8630edb8d17def5c87f9085e640d1/logo.png","screenshots":["https://971847.apps.zdusercontent.com/971847/assets/1700036619-2fb8630edb8d17def5c87f9085e640d1/screenshot-0.png","https://971847.apps.zdusercontent.com/971847/assets/1700036619-2fb8630edb8d17def5c87f9085e640d1/screenshot-1.png","https://971847.apps.zdusercontent.com/971847/assets/1700036619-2fb8630edb8d17def5c87f9085e640d1/screenshot-2.png"],"installation_count":0},{"id":971904,"name":"PrestaShop Connector by MorfDev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2697148,"app_id":971904,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-15T18:21:04Z","updated_at":"2023-09-15T18:21:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697144,"app_id":971904,"name":"site_base_path","kind":"multiline","required":true,"position":1,"created_at":"2023-09-15T18:21:03Z","updated_at":"2023-09-15T18:21:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697145,"app_id":971904,"name":"token","kind":"text","required":true,"position":2,"created_at":"2023-09-15T18:21:04Z","updated_at":"2023-09-15T18:21:04Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2697146,"app_id":971904,"name":"store_name","kind":"multiline","required":true,"position":3,"created_at":"2023-09-15T18:21:04Z","updated_at":"2023-09-15T18:21:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697147,"app_id":971904,"name":"order_increment_number","kind":"number","required":false,"position":4,"created_at":"2023-09-15T18:21:04Z","updated_at":"2023-09-15T18:21:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3053818,"app_id":971904,"name":"collapse_tabs","kind":"checkbox","required":false,"position":5,"created_at":"2024-09-11T16:41:31Z","updated_at":"2024-09-11T16:41:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3862,"entity_id":971904,"app_id":971904,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-15T18:21:06.000Z","updated_at":"2023-09-15T18:21:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-92261806-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-15T18:21:02Z","updated_at":"2025-04-04T00:10:49Z","terms_conditions_url":null,"app_organization":{"id":5620,"name":"MorfDev","email":"morfdevelopment@gmail.com","website":"","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2023-09-15T20:55:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://morfdev.com/zendesk/prestashop-zendesk-support.html"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2025-01-21T23:11:02Z","owner_id":269519,"author_name":"MorfDev","author_email":"morfdevhelp@gmail.com","author_url":"https://morfdev.com","short_description":"Connect your Zendesk account with PrestaShop store.","long_description":"\u003cp\u003eThe PrestaShop Connector for Zendesk Support and Chat will allow you to connect your PrestaShop stores and display customer information on the Zendesk side. \u003c/p\u003e\n\n\u003cp\u003eThis will help to better search and verify information, as well as provide more effective support.\u003c/p\u003e\n\n\u003cp\u003eThe application by default uses the ticket requester email for searching and looks for information on the PrestaShop store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several PrestaShop stores at the same time and display information for each store.\u003c/p\u003e\n\n\u003cp\u003eMain features of the application:\u003c/p\u003e\n\n\u003cp\u003e1.Providing information about the customer and orders directly in the ticket page\u003c/p\u003e\n\n\u003cp\u003e2.Ability to connect multiple stores at the same time and search across all stores\u003c/p\u003e\n\n\u003cp\u003e3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\u003c/p\u003e\n\n\u003cp\u003e4.Filtering orders. Helps to find the right order if there are too many of them.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLinks to the customer, order and product pages on your PrestaShop admin panel (you should be authenticated).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u0026#39;Watch Order\u0026#39; feature. You can pin order to ticket and see order info in additional block.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app. \u003c/p\u003e\n\n\u003cp\u003e2) Find and install MorfDev PrestaShop Connector extension on \u003ca href=\"https://morfdev.com/zendesk/prestashop-zendesk-support.html\"\u003eMorfDev Store\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e3) Generate API Token on your PrestaShop Admin panel (Modules \u0026gt; Module Manager \u0026gt; MorfDev Freshdesk Connector \u0026gt; Configure \u0026gt; API Key)\u003c/p\u003e\n\n\u003cp\u003e4) Copy token and place it on \u0026#39;Secure Token\u0026#39; field in App settings\u003c/p\u003e\n","raw_long_description":"The PrestaShop Connector for Zendesk Support and Chat will allow you to connect your PrestaShop stores and display customer information on the Zendesk side. \n\nThis will help to better search and verify information, as well as provide more effective support.\n\nThe application by default uses the ticket requester email for searching and looks for information on the PrestaShop store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several PrestaShop stores at the same time and display information for each store.\n\nMain features of the application:\n\n1.Providing information about the customer and orders directly in the ticket page\n\n2.Ability to connect multiple stores at the same time and search across all stores\n\n3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\n\n4.Filtering orders. Helps to find the right order if there are too many of them.\n\n5. Links to the customer, order and product pages on your PrestaShop admin panel (you should be authenticated).\n\n6. 'Watch Order' feature. You can pin order to ticket and see order info in additional block.","raw_installation_instructions":"1) Install the app. \n\n2) Find and install MorfDev PrestaShop Connector extension on [MorfDev Store](https://morfdev.com/zendesk/prestashop-zendesk-support.html).\n\n3) Generate API Token on your PrestaShop Admin panel (Modules \u003e Module Manager \u003e MorfDev Freshdesk Connector \u003e Configure \u003e API Key)\n\n4) Copy token and place it on 'Secure Token' field in App settings","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971904.apps.zdusercontent.com/971904/assets/1737022164-33baffad6ec5e51354ae79eca55d45bc/support/logo-small.png","large_icon":"https://971904.apps.zdusercontent.com/971904/assets/1737022164-33baffad6ec5e51354ae79eca55d45bc/support/logo.png","screenshots":["https://971904.apps.zdusercontent.com/971904/assets/1737022164-33baffad6ec5e51354ae79eca55d45bc/support/screenshot-0.png","https://971904.apps.zdusercontent.com/971904/assets/1737022164-33baffad6ec5e51354ae79eca55d45bc/support/screenshot-1.png","https://971904.apps.zdusercontent.com/971904/assets/1737022164-33baffad6ec5e51354ae79eca55d45bc/support/screenshot-2.png"],"installation_count":14},{"id":971905,"name":"Magento 2 Connector by MorfDev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2697153,"app_id":971905,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-15T18:22:20Z","updated_at":"2023-09-15T18:22:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697149,"app_id":971905,"name":"site_base_path","kind":"multiline","required":true,"position":1,"created_at":"2023-09-15T18:22:20Z","updated_at":"2023-09-15T18:22:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697150,"app_id":971905,"name":"token","kind":"text","required":true,"position":2,"created_at":"2023-09-15T18:22:20Z","updated_at":"2023-09-15T18:22:20Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2697151,"app_id":971905,"name":"store_name","kind":"multiline","required":true,"position":3,"created_at":"2023-09-15T18:22:20Z","updated_at":"2023-09-15T18:22:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697152,"app_id":971905,"name":"order_increment_number","kind":"number","required":false,"position":4,"created_at":"2023-09-15T18:22:20Z","updated_at":"2023-09-15T18:22:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3863,"entity_id":971905,"app_id":971905,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-15T18:22:22.000Z","updated_at":"2023-09-15T18:22:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-92261806-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-15T18:22:18Z","updated_at":"2025-04-04T00:10:49Z","terms_conditions_url":null,"app_organization":{"id":5620,"name":"MorfDev","email":"morfdevelopment@gmail.com","website":"","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2023-09-15T21:05:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://morfdev.com/zendesk/magento2-zendesk-support.html"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2024-01-10T16:50:45Z","owner_id":269519,"author_name":"MorfDev","author_email":"morfdevhelp@gmail.com","author_url":"https://morfdev.com/","short_description":"Connect your Zendesk account with Magento 2 stores.","long_description":"\u003cp\u003eThe Magento 2 Connector for Zendesk Support and Chat will allow you to connect your Magento 2 stores and display customer information on the Zendesk side. \u003c/p\u003e\n\n\u003cp\u003eThis will help to better search and verify information, as well as provide more effective support.\u003c/p\u003e\n\n\u003cp\u003eThe application by default uses the ticket requester email for searching and looks for information on the Magento 2 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store.\u003c/p\u003e\n\n\u003cp\u003eMain features of the application:\u003c/p\u003e\n\n\u003cp\u003e1.Providing information about the customer and orders directly in the ticket page\u003c/p\u003e\n\n\u003cp\u003e2.Ability to connect multiple stores at the same time and search across all stores\u003c/p\u003e\n\n\u003cp\u003e3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\u003c/p\u003e\n\n\u003cp\u003e4.Filtering orders. Helps to find the right order if there are too many of them.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLinks to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u0026#39;Watch Order\u0026#39; feature. You can pin order to ticket and see order info in additional block.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app. \u003c/p\u003e\n\n\u003cp\u003e2) Find and install MorfDev Magento 2 Connector extension on \u003ca href=\"https://morfdev.com/zendesk/magento2-zendesk-support.html\"\u003eMorfDev Store\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e3) Generate API Token on your Magento 2 Admin panel (Stores \u0026gt; Configuration \u0026gt; Morfdev \u0026gt; Zendesk \u0026gt; click on \u0026#39;Generate new token\u0026#39; button)\u003c/p\u003e\n\n\u003cp\u003e4) Copy token and place it on \u0026#39;Secure Token\u0026#39; field in App settings\u003c/p\u003e\n","raw_long_description":"The Magento 2 Connector for Zendesk Support and Chat will allow you to connect your Magento 2 stores and display customer information on the Zendesk side. \n\nThis will help to better search and verify information, as well as provide more effective support.\n\nThe application by default uses the ticket requester email for searching and looks for information on the Magento 2 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store.\n\nMain features of the application:\n\n1.Providing information about the customer and orders directly in the ticket page\n\n2.Ability to connect multiple stores at the same time and search across all stores\n\n3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\n\n4.Filtering orders. Helps to find the right order if there are too many of them.\n\n5. Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).\n\n6. 'Watch Order' feature. You can pin order to ticket and see order info in additional block.","raw_installation_instructions":"1) Install the app. \n\n2) Find and install MorfDev Magento 2 Connector extension on [MorfDev Store](https://morfdev.com/zendesk/magento2-zendesk-support.html).\n\n3) Generate API Token on your Magento 2 Admin panel (Stores \u003e Configuration \u003e Morfdev \u003e Zendesk \u003e click on 'Generate new token' button)\n\n4) Copy token and place it on 'Secure Token' field in App settings","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971905.apps.zdusercontent.com/971905/assets/1704903936-7e028583f26eb2aaf1f887a048086660/support/logo-small.png","large_icon":"https://971905.apps.zdusercontent.com/971905/assets/1704903936-7e028583f26eb2aaf1f887a048086660/support/logo.png","screenshots":["https://971905.apps.zdusercontent.com/971905/assets/1704903936-7e028583f26eb2aaf1f887a048086660/support/screenshot-0.png","https://971905.apps.zdusercontent.com/971905/assets/1704903936-7e028583f26eb2aaf1f887a048086660/support/screenshot-1.png","https://971905.apps.zdusercontent.com/971905/assets/1704903936-7e028583f26eb2aaf1f887a048086660/support/screenshot-2.png"],"installation_count":7},{"id":971907,"name":"WooCommerce Connector by MorfDev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2697161,"app_id":971907,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-15T18:23:17Z","updated_at":"2023-09-15T18:23:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697157,"app_id":971907,"name":"site_base_path","kind":"multiline","required":true,"position":1,"created_at":"2023-09-15T18:23:16Z","updated_at":"2023-09-15T18:23:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697158,"app_id":971907,"name":"token","kind":"text","required":true,"position":2,"created_at":"2023-09-15T18:23:16Z","updated_at":"2023-09-15T18:23:16Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2697159,"app_id":971907,"name":"store_name","kind":"multiline","required":true,"position":3,"created_at":"2023-09-15T18:23:16Z","updated_at":"2023-09-15T18:23:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2697160,"app_id":971907,"name":"order_increment_number","kind":"number","required":false,"position":4,"created_at":"2023-09-15T18:23:16Z","updated_at":"2023-09-15T18:23:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3864,"entity_id":971907,"app_id":971907,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-15T18:23:19.000Z","updated_at":"2023-09-15T18:23:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-92261806-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-15T18:23:14Z","updated_at":"2025-10-01T21:15:38Z","terms_conditions_url":null,"app_organization":{"id":5620,"name":"MorfDev","email":"morfdevelopment@gmail.com","website":"","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2023-09-15T20:52:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://woocommerce.com/products/zendesk-ticket-manager/"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2025-10-01T21:15:33Z","owner_id":269519,"author_name":"MorfDev","author_email":"morfdevhelp@gmail.com","author_url":"https://morfdev.com","short_description":"Connect your Zendesk account with WooCommerce store.","long_description":"\u003cp\u003eThe WooCommerce Connector for Zendesk Support and Chat will allow you to connect your WooCommerce stores and display customer information on the Zendesk side. \u003c/p\u003e\n\n\u003cp\u003eThis will help to better search and verify information, as well as provide more effective support.\u003c/p\u003e\n\n\u003cp\u003eThe application by default uses the ticket requester email for searching and looks for information on the WooCommerce store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several WooCommerce stores at the same time and display information for each store.\u003c/p\u003e\n\n\u003cp\u003eMain features of the application:\u003c/p\u003e\n\n\u003cp\u003e1.Providing information about the customer and orders directly in the ticket page\u003c/p\u003e\n\n\u003cp\u003e2.Ability to connect multiple stores at the same time and search across all stores\u003c/p\u003e\n\n\u003cp\u003e3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\u003c/p\u003e\n\n\u003cp\u003e4.Filtering orders. Helps to find the right order if there are too many of them.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLinks to the customer, order and product pages on your WooCommerce admin panel (you should be authenticated).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u0026#39;Watch Order\u0026#39; feature. You can pin order to ticket and see order info in additional block.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app. \u003c/p\u003e\n\n\u003cp\u003e2) Find and install MorfDev Zendesk Support Connector plugin on \u003ca href=\"https://morfdev.com/zendesk/woocommerce-zendesk-support.html\"\u003eMorfDev Store\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e3) Generate and copy Auth Token from plugin setting page.\u003c/p\u003e\n","raw_long_description":"The WooCommerce Connector for Zendesk Support and Chat will allow you to connect your WooCommerce stores and display customer information on the Zendesk side. \n\nThis will help to better search and verify information, as well as provide more effective support.\n\nThe application by default uses the ticket requester email for searching and looks for information on the WooCommerce store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several WooCommerce stores at the same time and display information for each store.\n\nMain features of the application:\n\n1.Providing information about the customer and orders directly in the ticket page\n\n2.Ability to connect multiple stores at the same time and search across all stores\n\n3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\n\n4.Filtering orders. Helps to find the right order if there are too many of them.\n\n5. Links to the customer, order and product pages on your WooCommerce admin panel (you should be authenticated).\n\n6. 'Watch Order' feature. You can pin order to ticket and see order info in additional block.","raw_installation_instructions":"1) Install the app. \n\n2) Find and install MorfDev Zendesk Support Connector plugin on [MorfDev Store](https://morfdev.com/zendesk/woocommerce-zendesk-support.html).\n\n3) Generate and copy Auth Token from plugin setting page.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://971907.apps.zdusercontent.com/971907/assets/1759335265-aa7bff92ccef0a6ad82db5d9dab018bc/support/logo-small.png","large_icon":"https://971907.apps.zdusercontent.com/971907/assets/1759335265-aa7bff92ccef0a6ad82db5d9dab018bc/support/logo.png","screenshots":["https://971907.apps.zdusercontent.com/971907/assets/1759335265-aa7bff92ccef0a6ad82db5d9dab018bc/support/screenshot-0.png","https://971907.apps.zdusercontent.com/971907/assets/1759335265-aa7bff92ccef0a6ad82db5d9dab018bc/support/screenshot-1.png","https://971907.apps.zdusercontent.com/971907/assets/1759335265-aa7bff92ccef0a6ad82db5d9dab018bc/support/screenshot-2.png"],"installation_count":2},{"id":972305,"name":"Slack","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[{"id":8,"name":"Collaboration Tools"},{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2023-09-18T05:35:45Z","updated_at":"2026-05-13T10:51:51Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2023-09-26T23:07:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2024-06-26T17:32:01Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/support/156097/slack/?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"View, create, and take action on support tickets from any Slack channel","long_description":"\u003cp\u003e\u003cimg src=\"https://i.imgur.com/yMLll6Z.png\" alt=\"new slack to zendesk integration\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eThe Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer and employee service a team sport\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate or Update Zendesk tickets within Slack\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive real-time notifications on Zendesk tickets within Slack\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRespond to approval requests within Slack\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeploy Answer Bot in Slack to enable self service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect agents to experts with Side Conversations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSimplify support workflows and collaboration\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith this integration, Slack users can create or update Zendesk tickets directly from within Slack\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/lwea9qn.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003ePut approvals in the flow of work\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eApprovers can take action on a request directly in Slack, and the decision will be recorded in the ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/dCUM7B5.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStay up to date with current activity\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNotify Slack Channels in real-time from Zendesk triggers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://imgur.com/BVLGzSY.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eScale support with self-service\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eDeploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/BHAg67a.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eConnect Agents with Experts\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnable Agents to connect with experts in Slack from within Zendesk via Side Conversations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://imgur.com/djUnb4H.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit our \u003ca href=\"https://integrations.zendesk.com/integrations/slack/install\"\u003einstall\u003c/a\u003e page to get started.\u003c/p\u003e\n\n\u003cp\u003eYou must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360001280448\"\u003eUnderstanding and installing the Slack for Zendesk Support integration\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408843621530-Using-the-Slack-for-Zendesk-Support-integration\"\u003eUsing the Slack for Zendesk Support integration\u003c/a\u003e article.\u003c/p\u003e\n","raw_long_description":"![new slack to zendesk integration](https://i.imgur.com/yMLll6Z.png)\n\n#### **The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer and employee service a team sport**\n\n- Create or Update Zendesk tickets within Slack\n\n- Receive real-time notifications on Zendesk tickets within Slack\n\n- Respond to approval requests within Slack\n\n- Deploy Answer Bot in Slack to enable self service\n\n- Connect agents to experts with Side Conversations\n\n#### **Simplify support workflows and collaboration**\n\n- With this integration, Slack users can create or update Zendesk tickets directly from within Slack\n\n![](https://i.imgur.com/lwea9qn.gif)\n\n#### **Put approvals in the flow of work**####\n\n- Approvers can take action on a request directly in Slack, and the decision will be recorded in the ticket\n\n![](https://i.imgur.com/dCUM7B5.gif)\n\n**Stay up to date with current activity**\n\n- Notify Slack Channels in real-time from Zendesk triggers\n\n![](https://imgur.com/BVLGzSY.gif)\n\n#### **Scale support with self-service**\n\n- Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue\n\n![](https://i.imgur.com/BHAg67a.gif)\n\n#### **Connect Agents with Experts**\n\n- Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations\n\n![](https://imgur.com/djUnb4H.gif)\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/)","raw_installation_instructions":"Visit our [install](https://integrations.zendesk.com/integrations/slack/install) page to get started.\n\nYou must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the [Understanding and installing the Slack for Zendesk Support integration](https://support.zendesk.com/hc/en-us/articles/360001280448)\n\nThat's it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the [Using the Slack for Zendesk Support integration](https://support.zendesk.com/hc/en-us/articles/4408843621530-Using-the-Slack-for-Zendesk-Support-integration) article.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://972305.apps.zdusercontent.com/972305/assets/1778669502-8eb7b44e967d456968804f98541d392e/logo-small.png","large_icon":"https://972305.apps.zdusercontent.com/972305/assets/1778669502-8eb7b44e967d456968804f98541d392e/logo.png","screenshots":["https://972305.apps.zdusercontent.com/972305/assets/1778669502-8eb7b44e967d456968804f98541d392e/screenshot-0.png","https://972305.apps.zdusercontent.com/972305/assets/1778669502-8eb7b44e967d456968804f98541d392e/screenshot-1.png","https://972305.apps.zdusercontent.com/972305/assets/1778669502-8eb7b44e967d456968804f98541d392e/screenshot-2.png"],"installation_count":0},{"id":972765,"name":"Worknet AI ChatGPT Copilot","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2699397,"app_id":972765,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-19T14:20:17Z","updated_at":"2023-09-19T14:20:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3869,"entity_id":972765,"app_id":972765,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-19T14:20:19.000Z","updated_at":"2023-09-19T14:20:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-19T14:20:16Z","updated_at":"2026-03-17T16:09:46Z","terms_conditions_url":null,"app_organization":{"id":5161,"name":"Worknet","email":"support@worknet.ai","website":"https://worknet.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-11-07T16:39:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.worknet.ai/zendesk-chatgpt-integration"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-07T18:33:38Z","owner_id":269519,"author_name":"WorknetAI","author_email":"support@worknet.ai","author_url":"https://worknet.ai","short_description":"AI copilot for customer teams boosting productivity by more than 20%","long_description":"\u003ch1\u003eComprehensive Support for Service and Customer Success Teams\u003c/h1\u003e\n\n\u003cp\u003eLeverage a conversational user experience, akin to ChatGPT, integrated to all of your relevant data sources: Zendesk Guide, Confluence, Jira tickets, and more. Seamlessly integrated with both Zendesk and Slack for native functionality.\u003c/p\u003e\n\n\u003ch2\u003eSupported Features Include:\u003c/h2\u003e\n\n\u003ch3\u003e1. Rephrasing and Expansion\u003c/h3\u003e\n\n\u003cp\u003eEnsure proper grammar and maintain a consistent tone.\u003c/p\u003e\n\n\u003ch3\u003e2. Response Suggestions\u003c/h3\u003e\n\n\u003cp\u003eRecommendations are based on:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCurated knowledge base articles\u003c/li\u003e\n\u003cli\u003eSlack conversations\u003c/li\u003e\n\u003cli\u003ePrevious Zendesk tickets\u003c/li\u003e\n\u003cli\u003eBug reports and feature requests from platforms like Jira or Linear\u003c/li\u003e\n\u003cli\u003eInternal troubleshooting documentation from Notion or Confluence\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e3. Customer Data Retrieval\u003c/h3\u003e\n\n\u003cp\u003eFetch specific information about your customers from systems such as Stripe, Netsuite, and Salesforce.\u003c/p\u003e\n\n\u003ch3\u003e4.Triage Assistance and Expert Finder\u003c/h3\u003e\n\n\u003cp\u003eFacilitate the identification of specialists and collaborate efficiently to resolve intricate issues as a team.\u003c/p\u003e\n\n\u003ch3\u003e5.Ticket Summarization\u003c/h3\u003e\n\n\u003cp\u003eAid in the ticket closure process and ensure smooth shift handoffs.\u003c/p\u003e\n\n\u003ch3\u003e6.Help Article Generation\u003c/h3\u003e\n\n\u003cp\u003eStreamline the creation of informative articles for support purposes.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall into your account\u003c/h3\u003e\n\n\u003cp\u003eClick the install button located on the top-right of the marketplace app\u0026#39;s detailed view.\u003c/p\u003e\n\n\u003cp\u003eSelect the account to install to and approve by clicking install.\u003c/p\u003e\n\n\u003ch3\u003eConfigure Optional App Settings including:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTitle (optional)\u003c/li\u003e\n\u003cli\u003eRole restrictions (optional)\u003c/li\u003e\n\u003cli\u003eGroup restrictions (optional)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAuthorize the app\u003c/h3\u003e\n\n\u003cp\u003eThis is required.\u003c/p\u003e\n\n\u003cp\u003eClick on the \u003cstrong\u003eAuthorize with WorknetAI\u003c/strong\u003e link in the settings screen.\u003c/p\u003e\n\n\u003cp\u003eComplete the OAuth process using the email associated with the account you selected.\u003c/p\u003e\n\n\u003ch3\u003eFinalize install\u003c/h3\u003e\n\n\u003cp\u003eClick the Install button at the button of the settings screen.\u003c/p\u003e\n\n\u003ch3\u003eReorder App\u003c/h3\u003e\n\n\u003cp\u003eYou can now use the My apps experience to reorder the app and place it at the right order. This is optional.\u003c/p\u003e\n\n\u003cp\u003eNow navigate to your ticket experience and check the way that they app looks at the right pane\u003c/p\u003e\n\n\u003cp\u003eIf you run into any issue please reach out to us at support@worknet.ai\u003c/p\u003e\n","raw_long_description":"# Comprehensive Support for Service and Customer Success Teams\n\nLeverage a conversational user experience, akin to ChatGPT, integrated to all of your relevant data sources: Zendesk Guide, Confluence, Jira tickets, and more. Seamlessly integrated with both Zendesk and Slack for native functionality.\n\n## Supported Features Include:\n\n### 1. Rephrasing and Expansion\n\nEnsure proper grammar and maintain a consistent tone.\n\n### 2. Response Suggestions\n\nRecommendations are based on:\n\n- Curated knowledge base articles\n- Slack conversations\n- Previous Zendesk tickets\n- Bug reports and feature requests from platforms like Jira or Linear\n- Internal troubleshooting documentation from Notion or Confluence\n\n### 3. Customer Data Retrieval\n\nFetch specific information about your customers from systems such as Stripe, Netsuite, and Salesforce.\n\n### 4.Triage Assistance and Expert Finder\n\nFacilitate the identification of specialists and collaborate efficiently to resolve intricate issues as a team.\n\n### 5.Ticket Summarization\n\nAid in the ticket closure process and ensure smooth shift handoffs.\n\n### 6.Help Article Generation\n\nStreamline the creation of informative articles for support purposes.\n","raw_installation_instructions":"### Install into your account\n\nClick the install button located on the top-right of the marketplace app's detailed view.\n\nSelect the account to install to and approve by clicking install.\n\n### Configure Optional App Settings including:\n\n- Title (optional)\n- Role restrictions (optional)\n- Group restrictions (optional)\n\n### Authorize the app\n\nThis is required.\n\nClick on the **Authorize with WorknetAI** link in the settings screen.\n\nComplete the OAuth process using the email associated with the account you selected.\n\n### Finalize install\n\nClick the Install button at the button of the settings screen.\n\n### Reorder App\n\nYou can now use the My apps experience to reorder the app and place it at the right order. This is optional.\n\nNow navigate to your ticket experience and check the way that they app looks at the right pane\n\nIf you run into any issue please reach out to us at support@worknet.ai\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://972765.apps.zdusercontent.com/972765/assets/1727968273-bf618f89599a06b0aeadd9232cb7e164/logo-small.png","large_icon":"https://972765.apps.zdusercontent.com/972765/assets/1727968273-bf618f89599a06b0aeadd9232cb7e164/logo.png","screenshots":["https://972765.apps.zdusercontent.com/972765/assets/1727968273-bf618f89599a06b0aeadd9232cb7e164/screenshot-0.png","https://972765.apps.zdusercontent.com/972765/assets/1727968273-bf618f89599a06b0aeadd9232cb7e164/screenshot-1.png","https://972765.apps.zdusercontent.com/972765/assets/1727968273-bf618f89599a06b0aeadd9232cb7e164/screenshot-2.png"],"installation_count":8},{"id":973249,"name":"Simplesat for Support","state":"published","version":"2.4.4","framework_version":"2.0","parameters":[{"id":2701488,"app_id":973249,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-21T04:59:59Z","updated_at":"2023-09-21T04:59:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3873,"entity_id":973249,"app_id":973249,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-21T05:00:01.000Z","updated_at":"2023-09-21T05:00:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":28,"average":5,"count":{"4":3,"5":25,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-NZ3H45B9EY","remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-21T04:59:58Z","updated_at":"2026-01-07T17:44:32Z","terms_conditions_url":null,"app_organization":{"id":1696,"name":"SimpleSat App","email":"support@simplesat.io","website":"https://www.simplesat.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5,2],"date_published":"2023-09-25T15:21:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.simplesat.io/pricing/"},"location_names":["ticket_sidebar","user_sidebar","nav_bar"],"last_update_time":"2026-01-07T17:44:25Z","owner_id":269519,"author_name":"Simplesat","author_email":"support@simplesat.io","author_url":"https://www.simplesat.io/?utm_source=zendesk\u0026utm_medium=marketplace","short_description":"CSAT, CES, NPS, and custom surveys in top multichannel integration.","long_description":"\u003cp\u003eAdd one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rFreqJ2ihpg\"\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png\" alt=\"Simplesat Zendesk Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSimplesat offers:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFun and visually engaging surveys\u003c/li\u003e\n\u003cli\u003eMore versatile delivery options\u003c/li\u003e\n\u003cli\u003eMulti-question surveys with conditional logic\u003c/li\u003e\n\u003cli\u003eAutomated sharing of 5-star reviews\u003c/li\u003e\n\u003cli\u003eRating and ticket info synced both ways \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdd CSAT, CES, 5-Star, or NPS surveys to solved ticket emails\u003c/h3\u003e\n\n\u003cp\u003eEmbed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!\u003c/p\u003e\n\n\u003cp\u003eWorks with Zendesk\u0026#39;s event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png\" alt=\"Email Notification\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEnhance Zendesk with Simplesat\u0026#39;s deep integrations\u003c/h3\u003e\n\n\u003cp\u003eTake your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk\u0026#39;s interface, making feedback management even more transparent and convenient.\u003c/p\u003e\n\n\u003ch4\u003eKey features of the Simplesat Zendesk App:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEasy accessibility:\u003c/strong\u003e Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page.\n\u003cimg src=\"https://cdn.simplesat.io/ui/Zendesk1.png\" alt=\"Integration in Zendesk\"\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive user feedback:\u003c/strong\u003e The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user.\n\u003cimg src=\"https://cdn.simplesat.io/ui/Zendesk2.png\" alt=\"User Feedback Sidebar\"\u003e\nTo learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.simplesat.io/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you haven\u0026#39;t already, create a Simplesat account and start a free 14-day trial \u003ca href=\"https://app.simplesat.io/signup/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eEmbedding a survey in a trigger or automation notification email\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and build a new survey\u003c/li\u003e\n\u003cli\u003eFor the delivery option, choose External email embed, and then Zendesk\u003c/li\u003e\n\u003cli\u003eCopy the survey code\u003c/li\u003e\n\u003cli\u003ePaste the survey in the notification email (we recommend using the existing email that gets sent when tickets are solved)\u003c/li\u003e\n\u003cli\u003eRead the full documentation on embedding Simplesat surveys in Zendesk \u003ca href=\"https://help.simplesat.io/en/articles/955487-add-a-simplesat-survey-to-zendesk/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTo install the Simplesat app for Zendesk Support and embed Simplesat in your tickets, users and navigation bar\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the install button at the top of this page to install the app in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eGo to your Zendesk dashboard and click the Simplesat icon in the left navigation bar.\u003c/li\u003e\n\u003cli\u003eLog in with your Simplesat credentials.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions at all, please don\u0026#39;t hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team \u003ca href=\"https://www.simplesat.io/demo/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.\n\n[![Simplesat Zendesk Video](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png)](https://youtu.be/rFreqJ2ihpg)\n\n### Simplesat offers:\n\n- Fun and visually engaging surveys\n- More versatile delivery options\n- Multi-question surveys with conditional logic\n- Automated sharing of 5-star reviews\n- Rating and ticket info synced both ways \n\n### Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails\nEmbed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!\n\nWorks with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.\n\n![Email Notification](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png)\n\n### Enhance Zendesk with Simplesat's deep integrations\n\nTake your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making feedback management even more transparent and convenient.\n\n#### Key features of the Simplesat Zendesk App:\n\n- **Easy accessibility:** Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page.\n  ![Integration in Zendesk](https://cdn.simplesat.io/ui/Zendesk1.png)\n- **Comprehensive user feedback:** The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user.\n   ![User Feedback Sidebar](https://cdn.simplesat.io/ui/Zendesk2.png)\nTo learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page.\n\nLearn how we handle your data in our [privacy policy](https://www.simplesat.io/privacy/).","raw_installation_instructions":"If you haven't already, create a Simplesat account and start a free 14-day trial [here](https://app.simplesat.io/signup/).\n\n### Embedding a survey in a trigger or automation notification email\n\n- Create and build a new survey\n- For the delivery option, choose External email embed, and then Zendesk\n- Copy the survey code\n- Paste the survey in the notification email (we recommend using the existing email that gets sent when tickets are solved)\n- Read the full documentation on embedding Simplesat surveys in Zendesk [here](https://help.simplesat.io/en/articles/955487-add-a-simplesat-survey-to-zendesk/).\n\n### To install the Simplesat app for Zendesk Support and embed Simplesat in your tickets, users and navigation bar\n\n- Click the install button at the top of this page to install the app in your Zendesk environment.\n- Go to your Zendesk dashboard and click the Simplesat icon in the left navigation bar.\n- Log in with your Simplesat credentials.\n\nIf you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team [here](https://www.simplesat.io/demo/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://973249.apps.zdusercontent.com/973249/assets/1767779617-7d0ef7d493b5d01fc03d6a51c6bd38e7/logo-small.png","large_icon":"https://973249.apps.zdusercontent.com/973249/assets/1767779617-7d0ef7d493b5d01fc03d6a51c6bd38e7/logo.png","screenshots":["https://973249.apps.zdusercontent.com/973249/assets/1767779617-7d0ef7d493b5d01fc03d6a51c6bd38e7/screenshot-0.png","https://973249.apps.zdusercontent.com/973249/assets/1767779617-7d0ef7d493b5d01fc03d6a51c6bd38e7/screenshot-1.png","https://973249.apps.zdusercontent.com/973249/assets/1767779617-7d0ef7d493b5d01fc03d6a51c6bd38e7/screenshot-2.png"],"installation_count":124},{"id":973439,"name":"Advanced Order Manager","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":2702124,"app_id":973439,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-21T16:13:33Z","updated_at":"2023-09-21T16:13:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3874,"entity_id":973439,"app_id":973439,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-21T16:13:35.000Z","updated_at":"2023-09-21T16:13:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-21T16:13:33Z","updated_at":"2025-04-04T00:10:50Z","terms_conditions_url":null,"app_organization":{"id":5498,"name":"Sweito Limited","email":"Captajo@yahoo.com","website":"https://sweito.com","country_code":"NG","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2023-10-09T22:21:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sweito.com/pricing-oms/"},"location_names":["nav_bar"],"last_update_time":"2023-10-09T22:15:17Z","owner_id":269519,"author_name":"Sweito","author_email":"dev@sweito.com","author_url":"https://sweito.com","short_description":"Order management made easy. Connect to eBay, Shopify, WooCommerce and more","long_description":"\u003cp\u003eThis is a simple to use order management solution, that let\u0026#39;s you connect to your different stores (like eBay, WooCommerce, Shopify and others) and manage your orders from within your Zendesk account. Setup of stores can be done in under 2 mins, while having full control over connections at any time.\u003c/p\u003e\n\n\u003cp\u003eProcess orders quickly and speed up your delivery process and ticket response time with this app by having the information you need at your finger tip. Easily carry out actions like fulfilments or refunds from your Zendesk dashboard and save the time of having to login into your different stores.\u003c/p\u003e\n\n\u003cp\u003eStart your 7 days free trials, with no credit card details needed and start managing your orders from within Zendesk today!. \u003c/p\u003e\n\n\u003ch2\u003ePreview Full Information On Orders\u003c/h2\u003e\n\n\u003cp\u003eGet full information on all orders received from within Zendesk and never have to login to your different stores again, just to preview a received order.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://sweito.com/wp-content/uploads/2023/09/oms-order-preview.png\" alt=\"Preview Order Details\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e[Action] Send Order Fulfilment\u003c/h2\u003e\n\n\u003cp\u003eEasily send order fulfilments using the Advanced Order Manager with just the click of a button. Each store type has different criteria to be fulfilled before fulfilling an order and you can speed up this process using this plugin, as we prefil the major information giving you the room to just customize before sending.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://sweito.com/wp-content/uploads/2023/09/oms-order-fulfilment.png\" alt=\"Send Order Fulfilment\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e[Action] Send Order Refund\u003c/h2\u003e\n\n\u003cp\u003eHave orders refunded quickly from within your Zendesk dashboard. Issue out order refunds with just the click of a button and have then sent out..\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://sweito.com/wp-content/uploads/2023/09/oms-order-refund.png\" alt=\"Send Order Refund\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003cp\u003eGet started with a 7-day free trial using the Advanced Order Manager, with no credit card information needed. Click on the \u0026#39;Install\u0026#39; button to install the application in your Zendesk or visit \u003ca href=\"https://sweito.com\"\u003eSweito Website\u003c/a\u003e to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eKindly follow the instructions below to install the app: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the \u0026#39;Advanced Order Manager\u0026#39; app from the Zendesk App Store by clicking on the \u0026#39;Install\u0026#39; Button. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e2.Once installed, complete the signup form and submit. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOn submitting, an OTP is sent to your registered email address, copy the OTP and use to complete your registration. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn completion of the OTP verification, you would be redirected to the orders page. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eHow to connect stores like eBay, Shopify and others\u003c/h2\u003e\n\n\u003cp\u003eOnce you have completed the setup stage above, click on \u0026#39;Channels\u0026#39; in the side menu and select the store you wish to connect.\u003c/p\u003e\n","raw_long_description":"This is a simple to use order management solution, that let's you connect to your different stores (like eBay, WooCommerce, Shopify and others) and manage your orders from within your Zendesk account. Setup of stores can be done in under 2 mins, while having full control over connections at any time.\n\nProcess orders quickly and speed up your delivery process and ticket response time with this app by having the information you need at your finger tip. Easily carry out actions like fulfilments or refunds from your Zendesk dashboard and save the time of having to login into your different stores.\n\nStart your 7 days free trials, with no credit card details needed and start managing your orders from within Zendesk today!. \n\n## Preview Full Information On Orders \n\nGet full information on all orders received from within Zendesk and never have to login to your different stores again, just to preview a received order.\n\n![Preview Order Details](https://sweito.com/wp-content/uploads/2023/09/oms-order-preview.png)\n\n## [Action] Send Order Fulfilment \n\nEasily send order fulfilments using the Advanced Order Manager with just the click of a button. Each store type has different criteria to be fulfilled before fulfilling an order and you can speed up this process using this plugin, as we prefil the major information giving you the room to just customize before sending.\n\n![Send Order Fulfilment](https://sweito.com/wp-content/uploads/2023/09/oms-order-fulfilment.png)\n\n## [Action] Send Order Refund \n\nHave orders refunded quickly from within your Zendesk dashboard. Issue out order refunds with just the click of a button and have then sent out..\n\n![Send Order Refund](https://sweito.com/wp-content/uploads/2023/09/oms-order-refund.png)\n\n## Getting Started \n\nGet started with a 7-day free trial using the Advanced Order Manager, with no credit card information needed. Click on the 'Install' button to install the application in your Zendesk or visit [Sweito Website](https://sweito.com) to learn more.","raw_installation_instructions":"Kindly follow the instructions below to install the app: \n\n1. Install the 'Advanced Order Manager' app from the Zendesk App Store by clicking on the 'Install' Button. \n\n2.Once installed, complete the signup form and submit. \n\n3. On submitting, an OTP is sent to your registered email address, copy the OTP and use to complete your registration. \n\n4. On completion of the OTP verification, you would be redirected to the orders page. \n\n## How to connect stores like eBay, Shopify and others \n\nOnce you have completed the setup stage above, click on 'Channels' in the side menu and select the store you wish to connect.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://973439.apps.zdusercontent.com/973439/assets/1696503755-2ca2f94f5cda124931c0389b85ffc7e4/logo-small.png","large_icon":"https://973439.apps.zdusercontent.com/973439/assets/1696503755-2ca2f94f5cda124931c0389b85ffc7e4/logo.png","screenshots":["https://973439.apps.zdusercontent.com/973439/assets/1696503755-2ca2f94f5cda124931c0389b85ffc7e4/screenshot-0.png","https://973439.apps.zdusercontent.com/973439/assets/1696503755-2ca2f94f5cda124931c0389b85ffc7e4/screenshot-1.png","https://973439.apps.zdusercontent.com/973439/assets/1696503755-2ca2f94f5cda124931c0389b85ffc7e4/screenshot-2.png"],"installation_count":1},{"id":973443,"name":"Anecdote for Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-21T16:18:10Z","updated_at":"2026-05-04T05:25:34Z","terms_conditions_url":null,"app_organization":{"id":6034,"name":"Anecdote AI","email":"hello@anec.app","website":"https://www.anecdoteai.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-11-27T17:53:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.anecdoteai.com/"},"location_names":[],"last_update_time":"2024-01-17T19:05:06Z","owner_id":269519,"author_name":"Anecdote","author_email":"support@anec.app","author_url":"https://www.anecdoteai.com/","short_description":"Customer understanding and research platform","long_description":"\u003cp\u003eUnearth the insights buried within your customer feedback using Anecdote, the AI-powered analytics platform purpose-built to reveal the underlying reasons behind customer churn and to identify valuable feature requests. Integrate your qualitative feedback tickets directly from Zendesk to gain a comprehensive view via an insightful dashboard. \u003cbr\u003e\nAnecdote can assist you with:\u003c/p\u003e\n\n\u003cp\u003eCentralizing your Zendesk customer feedback for a unified, easily accessible repository.\u003c/p\u003e\n\n\u003cp\u003ePinpointing the key factors contributing to customer churn so you can take targeted action.\u003cbr\u003e\nIdentifying and prioritizing feature requests to enhance your product roadmap.\u003cbr\u003e\nCreating advanced, customizable reporting dashboards to help you make data-driven decisions.\u003c/p\u003e\n\n\u003cp\u003eAutomating tasks such as flagging high-importance topics or sending alerts for notable shifts in customer sentiment.\u003c/p\u003e\n\n\u003cp\u003eUtilizing advanced anomaly detection to alert you of unexpected changes in feedback topics or sentiment.\u003c/p\u003e\n\n\u003cp\u003eJoin leading enterprises who trust Anecdote to sift through their Zendesk data, delivering actionable insights that help reduce customer churn and enrich your product offering.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConnect Anecdote with your Zendesk account via https://app.anecdoteai.com/sources\u003c/p\u003e\n","raw_long_description":"Unearth the insights buried within your customer feedback using Anecdote, the AI-powered analytics platform purpose-built to reveal the underlying reasons behind customer churn and to identify valuable feature requests. Integrate your qualitative feedback tickets directly from Zendesk to gain a comprehensive view via an insightful dashboard. \nAnecdote can assist you with:\n\nCentralizing your Zendesk customer feedback for a unified, easily accessible repository.\n\nPinpointing the key factors contributing to customer churn so you can take targeted action.\nIdentifying and prioritizing feature requests to enhance your product roadmap.\nCreating advanced, customizable reporting dashboards to help you make data-driven decisions.\n\nAutomating tasks such as flagging high-importance topics or sending alerts for notable shifts in customer sentiment.\n\nUtilizing advanced anomaly detection to alert you of unexpected changes in feedback topics or sentiment.\n\nJoin leading enterprises who trust Anecdote to sift through their Zendesk data, delivering actionable insights that help reduce customer churn and enrich your product offering.","raw_installation_instructions":"Connect Anecdote with your Zendesk account via https://app.anecdoteai.com/sources","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://973443.apps.zdusercontent.com/973443/assets/1705466887-a5c17cae4036e63017dd42e52e581c25/support/logo-small.png","large_icon":"https://973443.apps.zdusercontent.com/973443/assets/1705466887-a5c17cae4036e63017dd42e52e581c25/support/logo.png","screenshots":["https://973443.apps.zdusercontent.com/973443/assets/1705466887-a5c17cae4036e63017dd42e52e581c25/support/screenshot-0.png","https://973443.apps.zdusercontent.com/973443/assets/1705466887-a5c17cae4036e63017dd42e52e581c25/support/screenshot-1.png","https://973443.apps.zdusercontent.com/973443/assets/1705466887-a5c17cae4036e63017dd42e52e581c25/support/screenshot-2.png"],"installation_count":0},{"id":974209,"name":"Markprompt AI Agent Assist","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":2704154,"app_id":974209,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-25T16:13:47Z","updated_at":"2023-09-25T16:13:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2902840,"app_id":974209,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-04-05T18:10:16Z","updated_at":"2024-04-05T18:10:16Z","default_value":"","secure":true,"scopes":null,"options":null},{"id":3031477,"app_id":974209,"name":"iterativeDraftReplies","kind":"checkbox","required":false,"position":2,"created_at":"2024-08-19T16:42:06Z","updated_at":"2024-08-19T16:42:06Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":3876,"entity_id":974209,"app_id":974209,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-25T16:13:50.000Z","updated_at":"2023-09-25T16:13:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-25T16:13:46Z","updated_at":"2025-04-04T00:10:50Z","terms_conditions_url":null,"app_organization":{"id":6038,"name":"Markprompt","email":"support@markprompt.com","website":"https://markprompt.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[10,3,9],"date_published":"2023-11-16T18:03:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://markprompt.com/ "},"location_names":["ticket_editor","ticket_sidebar","modal"],"last_update_time":"2024-08-19T16:42:03Z","owner_id":269519,"author_name":"Markprompt","author_email":"support@markprompt.com","author_url":"https://markprompt.com","short_description":"Increase agent productivity with the help of AI.","long_description":"\u003ch1\u003eMarkprompt\u003c/h1\u003e\n\n\u003cp\u003eMarkprompt is a suite of tools to scale your mighty customer support team. It allows you to handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey.\u003c/p\u003e\n\n\u003ch2\u003ePull in expert knowledge from anywhere\u003c/h2\u003e\n\n\u003cp\u003eWith Markprompt, you can generate answers based on all knowledge available, internal and external. With auto-sync, it is always up to date.\u003c/p\u003e\n\n\u003ch2\u003eMarkprompt AI Agent Assist\u003c/h2\u003e\n\n\u003cp\u003eMarkprompt AI Agent Assist increases agent productivity by summarizing tickets, suggesting tags, analyzing tickets for sentiment and urgency, providing related content from your knowledgebase, and drafting ticket responses based on the ticket content and previous tickets.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app by clicking the Install button  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to your Markprompt dashboard and install the Zendesk Agent Assist integration, making sure to pass the same Zendesk workspace URL.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Markprompt API Token in the Zendesk app settings. You can find the token in your Markprompt project settings under Tokens.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Markprompt\n\nMarkprompt is a suite of tools to scale your mighty customer support team. It allows you to handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey.\n\n## Pull in expert knowledge from anywhere\n\nWith Markprompt, you can generate answers based on all knowledge available, internal and external. With auto-sync, it is always up to date.\n\n## Markprompt AI Agent Assist\n\nMarkprompt AI Agent Assist increases agent productivity by summarizing tickets, suggesting tags, analyzing tickets for sentiment and urgency, providing related content from your knowledgebase, and drafting ticket responses based on the ticket content and previous tickets.\n","raw_installation_instructions":"1. Install the app by clicking the Install button  \n\n2. Navigate to your Markprompt dashboard and install the Zendesk Agent Assist integration, making sure to pass the same Zendesk workspace URL.  \n\n3. Enter your Markprompt API Token in the Zendesk app settings. You can find the token in your Markprompt project settings under Tokens.  \n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://974209.apps.zdusercontent.com/974209/assets/1723889260-55a5f64256104273ca6b707cc8bd45b0/logo-small.png","large_icon":"https://974209.apps.zdusercontent.com/974209/assets/1723889260-55a5f64256104273ca6b707cc8bd45b0/logo.png","screenshots":["https://974209.apps.zdusercontent.com/974209/assets/1723889260-55a5f64256104273ca6b707cc8bd45b0/screenshot-0.png","https://974209.apps.zdusercontent.com/974209/assets/1723889260-55a5f64256104273ca6b707cc8bd45b0/screenshot-1.png","https://974209.apps.zdusercontent.com/974209/assets/1723889260-55a5f64256104273ca6b707cc8bd45b0/screenshot-2.png"],"installation_count":0},{"id":974416,"name":"PRDCT Customer Data","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2704734,"app_id":974416,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-09-26T10:54:51Z","updated_at":"2023-09-26T10:54:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2704733,"app_id":974416,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2023-09-26T10:54:50Z","updated_at":"2023-09-26T10:54:50Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3877,"entity_id":974416,"app_id":974416,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-09-26T10:54:53.000Z","updated_at":"2023-09-26T10:54:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-26T10:54:50Z","updated_at":"2026-06-18T21:21:09Z","terms_conditions_url":null,"app_organization":{"id":5836,"name":"PRDCT","email":"support@prdct.nl","website":"prdct.nl","country_code":"NL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-09-26T16:06:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-18T21:21:07Z","owner_id":269519,"author_name":"PRDCT","author_email":"support@prdct.nl","author_url":"https://www.prdct.nl","short_description":"Empower support with real-time insights about customers from the PRDCT Data Platform","long_description":"\u003ch3\u003ePRDCT for Zendesk Support\u003c/h3\u003e\n\n\u003cp\u003eThis app enables a seamless integration between Zendesk Support and your PRDCT Data Platform. By pulling real-time insights from the PRDCT Customer Data Platform, the app provides agents with a comprehensive view of ticket requesters directly within their workspace. ### Why PRDCT? \u003c/p\u003e\n\n\u003cp\u003eThe PRDCT Customer Data Platform centralizes all your client, prospect and lead data into a single, GDPR-compliant source of truth. Our apps are designed to enhance customer interactions throughout the entire journey, providing value to every team that relies on customer data, including Marketing, Sales and Support. ### Getting Started \u003c/p\u003e\n\n\u003cp\u003e*Install the app from the Zendesk Marketplace.\u003cbr\u003e\n*Configure your PRDCT API credentials (provided by our support team) in the app settings.\u003cbr\u003e\n*Access Data: The PRDCT Data Platform tab will appear within your tickets. Simply open a ticket to automatically retrieve and display the defined customer profile.\u003c/p\u003e\n\n\u003cp\u003e### Security \u0026amp; Privacy \u003c/p\u003e\n\n\u003cp\u003e*Data Integrity: This app synchronizes relevant customer information directly to Zendesk. \u003cbr\u003e\n*Privacy First: No data is stored outside of your secure Zendesk and PRDCT environments. \u003cbr\u003e\n*Compliance: Learn more about how we handle your information in our \u003ca href=\"https://prdct.nl/privacybeleid/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfigure the API token setting, then click Install. To obtain an API token, contact your administrator or support@prdct.nl.\u003c/p\u003e\n","raw_long_description":"### PRDCT for Zendesk Support \n\nThis app enables a seamless integration between Zendesk Support and your PRDCT Data Platform. By pulling real-time insights from the PRDCT Customer Data Platform, the app provides agents with a comprehensive view of ticket requesters directly within their workspace. ### Why PRDCT? \n\nThe PRDCT Customer Data Platform centralizes all your client, prospect and lead data into a single, GDPR-compliant source of truth. Our apps are designed to enhance customer interactions throughout the entire journey, providing value to every team that relies on customer data, including Marketing, Sales and Support. ### Getting Started \n\n \n\n*Install the app from the Zendesk Marketplace.\n*Configure your PRDCT API credentials (provided by our support team) in the app settings.\n*Access Data: The PRDCT Data Platform tab will appear within your tickets. Simply open a ticket to automatically retrieve and display the defined customer profile.\n\n ### Security \u0026 Privacy \n\n \n\n*Data Integrity: This app synchronizes relevant customer information directly to Zendesk. \n*Privacy First: No data is stored outside of your secure Zendesk and PRDCT environments. \n*Compliance: Learn more about how we handle your information in our [Privacy Policy](https://prdct.nl/privacybeleid/).\n\n","raw_installation_instructions":"Configure the API token setting, then click Install. To obtain an API token, contact your administrator or support@prdct.nl.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://974416.apps.zdusercontent.com/974416/assets/1781680809-2ce4006917dae96e1b5b246d69d42c22/logo-small.png","large_icon":"https://974416.apps.zdusercontent.com/974416/assets/1781680809-2ce4006917dae96e1b5b246d69d42c22/logo.png","screenshots":["https://974416.apps.zdusercontent.com/974416/assets/1781680809-2ce4006917dae96e1b5b246d69d42c22/screenshot-1.png","https://974416.apps.zdusercontent.com/974416/assets/1781680809-2ce4006917dae96e1b5b246d69d42c22/screenshot-2.png"],"installation_count":2},{"id":974589,"name":"Flip CX","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-09-26T20:53:09Z","updated_at":"2026-08-20T19:12:54Z","terms_conditions_url":null,"app_organization":{"id":5972,"name":"Flip","email":"support@flipcx.com","website":"https://flipcx.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-20T19:12:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://flipcx.com/pricing/"},"location_names":[],"last_update_time":"2026-08-19T17:15:42Z","owner_id":269519,"author_name":"Flip CX","author_email":"support@flipcx.com","author_url":"https://www.flipcx.com","short_description":"Alexa-like Voice AI for Commerce \u0026 Retail Brands","long_description":"\u003cp\u003e\u003cstrong\u003eFlip Overview\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cp\u003eFlip automates 50%+ of customer service calls, including WISMO, returns, subscriptions, etc. This allows your agents to focus on handling more complex conversations and building deep relationships with customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFlip Zendesk Integration:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Flip Zendesk integration allows users to quickly integrate Flip\u0026#39;s Voice Assistant into Zendesk for integrated customer support. Brands using Zendesk will have easy access to Voice automation with Flip. Once the integration is set up, Flip will automatically create tickets in Zendesk for resolved calls and tickets for open calls so your team can effectively follow up to resolve caller requests. To provide additional context, we can include information such as summary descriptions, are able to auto-tag tickets, and offer options for uploading recordings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMajor benefits from using Flip:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess 200+ Intents Out of the Box:\u003c/strong\u003e We automatically handle 200+ Commerce/Retail call types, and you can adjust the tone to fit your brand. So, when your customers call, they know they’re getting you 24-7.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eYou Win + We Win Pricing Model:\u003c/strong\u003e You only pay for the calls Flip successfully automates at $1.50 per automatically resolved call for Commerce/Retail. If Flip transfers a caller to an agent, you don’t pay us.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e30 Minute Implementation:\u003c/strong\u003e We can get you started with your first intent in 30 minutes, so you can start fully automating in a day. Unless you’re a large enterprise brand in which case it might take us a few days over the weekend.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eResults On Day One:\u003c/strong\u003e You’ll see reduced call volume and a significant decrease in missed calls, as well as improvement in: hold times, AHT, cost per call, CSAT, NPS, CLTV, and more.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Disclosure:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFlip authenticates to Zendesk through Zendesk\u0026#39;s global OAuth flow, and a customer can revoke Flip\u0026#39;s access at any time from their Zendesk account. Through OAuth-authorized API access, Flip accesses, uses, and stores the following Zendesk data solely to deliver the Services: end-user contact records (name, email, phone number), ticket data, call summaries and notes, tags, and—where the customer enables it—call recordings and attachments. This data is used only to create and update tickets for calls Flip handles and to power related customer-support automation. Flip does not sell this data and does not use it for any purpose other than providing the Services. Data is encrypted in transit and at rest, access is restricted to authorized personnel and systems, and data is shared only with trusted service providers (for example, audio transcription and secure hosting) as needed to deliver the Services. For full details on the data Flip accesses, uses, stores, and shares, see Flip\u0026#39;s Privacy Policy at https://flipcx.com/privacy-policy/. Privacy questions can be directed to compliance@flipcx.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started with the integration follow the instructions: \u003ca href=\"https://7825174.fs1.hubspotusercontent-na1.net/hubfs/7825174/Zendesk%20Marketplace%20Listing/20230925%20-%20Flip%20-%20Zendesk%20Oauth.pdf\"\u003eHere\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Flip Overview**:\n\nFlip automates 50%+ of customer service calls, including WISMO, returns, subscriptions, etc. This allows your agents to focus on handling more complex conversations and building deep relationships with customers.\n\n**Flip Zendesk Integration:**\n\nThe Flip Zendesk integration allows users to quickly integrate Flip's Voice Assistant into Zendesk for integrated customer support. Brands using Zendesk will have easy access to Voice automation with Flip. Once the integration is set up, Flip will automatically create tickets in Zendesk for resolved calls and tickets for open calls so your team can effectively follow up to resolve caller requests. To provide additional context, we can include information such as summary descriptions, are able to auto-tag tickets, and offer options for uploading recordings.\n\n**Major benefits from using Flip:**\n\n- **Access 200+ Intents Out of the Box:** We automatically handle 200+ Commerce/Retail call types, and you can adjust the tone to fit your brand. So, when your customers call, they know they’re getting you 24-7.\n\n- **You Win + We Win Pricing Model:** You only pay for the calls Flip successfully automates at $1.50 per automatically resolved call for Commerce/Retail. If Flip transfers a caller to an agent, you don’t pay us.\n\n- **30 Minute Implementation:** We can get you started with your first intent in 30 minutes, so you can start fully automating in a day. Unless you’re a large enterprise brand in which case it might take us a few days over the weekend.\n\n- **Results On Day One:** You’ll see reduced call volume and a significant decrease in missed calls, as well as improvement in: hold times, AHT, cost per call, CSAT, NPS, CLTV, and more.\n\n**Data Privacy \u0026 Disclosure:**\n\nFlip authenticates to Zendesk through Zendesk's global OAuth flow, and a customer can revoke Flip's access at any time from their Zendesk account. Through OAuth-authorized API access, Flip accesses, uses, and stores the following Zendesk data solely to deliver the Services: end-user contact records (name, email, phone number), ticket data, call summaries and notes, tags, and—where the customer enables it—call recordings and attachments. This data is used only to create and update tickets for calls Flip handles and to power related customer-support automation. Flip does not sell this data and does not use it for any purpose other than providing the Services. Data is encrypted in transit and at rest, access is restricted to authorized personnel and systems, and data is shared only with trusted service providers (for example, audio transcription and secure hosting) as needed to deliver the Services. For full details on the data Flip accesses, uses, stores, and shares, see Flip's Privacy Policy at https://flipcx.com/privacy-policy/. Privacy questions can be directed to compliance@flipcx.com.","raw_installation_instructions":"To get started with the integration follow the instructions: [Here](https://7825174.fs1.hubspotusercontent-na1.net/hubfs/7825174/Zendesk%20Marketplace%20Listing/20230925%20-%20Flip%20-%20Zendesk%20Oauth.pdf)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://974589.apps.zdusercontent.com/974589/assets/1782514011-3230d86bc3b09340e2151b272285af3c/logo-small.png","large_icon":"https://974589.apps.zdusercontent.com/974589/assets/1782514011-3230d86bc3b09340e2151b272285af3c/logo.png","screenshots":["https://974589.apps.zdusercontent.com/974589/assets/1782514011-3230d86bc3b09340e2151b272285af3c/screenshot-0.png","https://974589.apps.zdusercontent.com/974589/assets/1782514011-3230d86bc3b09340e2151b272285af3c/screenshot-1.png","https://974589.apps.zdusercontent.com/974589/assets/1782514011-3230d86bc3b09340e2151b272285af3c/screenshot-2.png"],"installation_count":0},{"id":976379,"name":"Intelly Agent Status","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2710946,"app_id":976379,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-03T16:23:46Z","updated_at":"2023-10-03T16:23:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3887,"entity_id":976379,"app_id":976379,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-03T16:23:48.000Z","updated_at":"2023-10-03T16:23:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-03T16:23:45Z","updated_at":"2025-08-05T22:07:11Z","terms_conditions_url":null,"app_organization":{"id":6027,"name":"Intelly Solutions AB","email":"info@intelly.solutions","website":"intelly.solutions","country_code":"SE","stripe_account_id":null,"state":null},"locations":[7,3,4],"date_published":"2023-10-03T16:51:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://intelly.solutions/#pricing"},"location_names":["background","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-08-05T22:07:05Z","owner_id":269519,"author_name":"Intelly Solutions AB","author_email":"info@intelly.solutions","author_url":"https://intelly.solutions","short_description":"Track your agents support status in the Intelly app.","long_description":"\u003ch2\u003eIntelly: Revolutionizing Customer Service with Gamified Dashboards\u003c/h2\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eTrack your team\u0026#39;s performance \u003cstrong\u003eAnytime\u003c/strong\u003e,\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eAnywhere\u003c/strong\u003e.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eWith our powerful dashboards for Customer Service, you can easily monitor and analyze your team\u0026#39;s performance in real-time, from anywhere, at any time. Stay informed, make data-driven decisions, and optimize your customer service operations with Intelly\u0026#39;s intuitive and user-friendly platform.\u003c/p\u003e\n\n\u003cp\u003eThis installable app is an add-on to our Zendesk integration listing giving you the ability to track your team members status in near real-time.\u003c/p\u003e\n\n\u003cp\u003eNo need to require your agents to set their status, this app tracks their status in the background so your agents can focus on what they do best, giving exceptional service!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started today by visiting \u003ca href=\"intelly.solutions\"\u003eintelly.solutions\u003c/a\u003e and sign up for our complimentary 14-day trial (no credit card needed).\u003c/p\u003e\n\n\u003cp\u003eTo get started with the Intelly Agent Status app, simply click install.\u003c/p\u003e\n","raw_long_description":"## Intelly: Revolutionizing Customer Service with Gamified Dashboards\n\n\u003e Track your team's performance **Anytime**,  \n\u003e **Anywhere**.\n\nWith our powerful dashboards for Customer Service, you can easily monitor and analyze your team's performance in real-time, from anywhere, at any time. Stay informed, make data-driven decisions, and optimize your customer service operations with Intelly's intuitive and user-friendly platform.\n\nThis installable app is an add-on to our Zendesk integration listing giving you the ability to track your team members status in near real-time.\n\nNo need to require your agents to set their status, this app tracks their status in the background so your agents can focus on what they do best, giving exceptional service!","raw_installation_instructions":"Get started today by visiting [intelly.solutions](intelly.solutions) and sign up for our complimentary 14-day trial (no credit card needed).\n\nTo get started with the Intelly Agent Status app, simply click install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976379.apps.zdusercontent.com/976379/assets/1754062831-5599b22930e8a65c0d0f592b40e8060b/logo-small.png","large_icon":"https://976379.apps.zdusercontent.com/976379/assets/1754062831-5599b22930e8a65c0d0f592b40e8060b/logo.png","screenshots":["https://976379.apps.zdusercontent.com/976379/assets/1754062831-5599b22930e8a65c0d0f592b40e8060b/screenshot-0.png","https://976379.apps.zdusercontent.com/976379/assets/1754062831-5599b22930e8a65c0d0f592b40e8060b/screenshot-1.png","https://976379.apps.zdusercontent.com/976379/assets/1754062831-5599b22930e8a65c0d0f592b40e8060b/screenshot-2.png"],"installation_count":13},{"id":976799,"name":"Approve","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":2712315,"app_id":976799,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:41:51Z","updated_at":"2023-10-05T03:41:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551771,"app_id":976799,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:29Z","updated_at":"2026-03-16T20:36:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3888,"entity_id":976799,"app_id":976799,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NxiC2AZDoXLnkLxcOhdu9Vq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1186,"cost_type":"CostStripe","active":false,"created_at":"2023-10-05T03:41:53.000Z","updated_at":"2023-10-05T03:41:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5672,"entity_id":976799,"app_id":976799,"amount":500,"name":"Core","description":"\u003cul\u003e\n\u003cli\u003eAny number of approval definitions\u003c/li\u003e\n\u003cli\u003eAny number of approvers\u003c/li\u003e\n\u003cli\u003eSlack integration\u003c/li\u003e\n\u003cli\u003eTicket updates based on approval outcome\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NxiC2AZDoXLnkLxcOhdu9Vq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1641,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T20:56:35.000Z","updated_at":"2026-04-02T20:56:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4546,"entity_id":976799,"app_id":976799,"amount":800,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pd4ohAZDoXLnkLxYgg36hsz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1346,"cost_type":"CostStripe","active":false,"created_at":"2024-07-24T16:05:25.000Z","updated_at":"2024-07-24T16:05:25.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5673,"entity_id":976799,"app_id":976799,"amount":800,"name":"Pro","description":"\u003cp\u003eEverything in Core, plus:\u003cbr\u003e\n* Multi-step approvals\u003cbr\u003e\n* Escalation steps\u003cbr\u003e\n* Determine approvers in custom fields (eg: for manager escalation)\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pd4ohAZDoXLnkLxYgg36hsz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1642,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T20:56:35.000Z","updated_at":"2026-04-02T20:56:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":5,"count":{"5":9,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T03:41:50Z","updated_at":"2026-08-07T21:23:20Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,1,3],"date_published":"2024-07-24T16:05:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar","ticket_sidebar"],"last_update_time":"2026-08-07T21:23:16Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Powerful approval workflow processes for your tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003ePerform ticket approvals the right way\u003c/h1\u003e\n\n\u003cp\u003eHaving already processed over a million ticket approvals, SweetHawk\u0026#39;s next-generation approval app now offers even more powerful workflows, including direct integration with \u003cstrong\u003eSlack\u003c/strong\u003e, making it easier than ever to manage approvals from where your teams are already working.  \u003c/p\u003e\n\n\u003cp\u003eWith full translations available in \u003cstrong\u003eSpanish, Portuguese, French, German, Japanese and more\u003c/strong\u003e, Approve ensures a seamless experience for global teams.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=approve_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/approve_for_zendesk_video.png\" alt=\"Play Approve video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eApprovers don’t need to be agents in Zendesk\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSlack integration\u003c/strong\u003e: receive, approve, or decline requests right where you work if email is just too last century.\u003c/li\u003e\n\u003cli\u003eFlexible approval workflows that are simple to set up.\u003c/li\u003e\n\u003cli\u003eVisual timelines to see exactly where an approvals is up to (and who is holding it up).\u003c/li\u003e\n\u003cli\u003eApprovals can be initiated by agents or automatically via triggers.\u003c/li\u003e\n\u003cli\u003eApprovers can be anyone and do not need to be agents in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eApproval emails and the approval portal can be custom branded.\u003c/li\u003e\n\u003cli\u003eFlexible approval types like multi-step approvals with escalation paths or reminders after set times.\u003c/li\u003e\n\u003cli\u003eApprovals can be configured to go to:\n\n\u003cul\u003e\n\u003cli\u003eany users or groups\u003c/li\u003e\n\u003cli\u003eanyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields\u003c/li\u003e\n\u003cli\u003eto people specified in custom fields of related users or organizations on the ticket (eg someone\u0026#39;s manager or an organization main contact)\u003c/li\u003e\n\u003cli\u003eit\u0026#39;s even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person\u0026#39;s manager, the manager\u0026#39;s manager, the manager\u0026#39;s manager\u0026#39;s manager, you get the point :)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eSet approval thresholds to define the minimum number of approvers required until an approval is granted.\u003c/li\u003e\n\u003cli\u003eSpecify the labels and colors of the \u0026#39;approve\u0026#39;, \u0026#39;decline\u0026#39; and \u0026#39;abstain\u0026#39; options.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Perform ticket approvals the right way #\n\nHaving already processed over a million ticket approvals, SweetHawk's next-generation approval app now offers even more powerful workflows, including direct integration with **Slack**, making it easier than ever to manage approvals from where your teams are already working.  \n\nWith full translations available in **Spanish, Portuguese, French, German, Japanese and more**, Approve ensures a seamless experience for global teams.  \n\n[![Play Approve video](https://data.sweethawk.com/video_images/approve_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=approve_app\u0026utm_content=video_button)\n\n# Features #\n\n* **Approvers don’t need to be agents in Zendesk**  \n* **Slack integration**: receive, approve, or decline requests right where you work if email is just too last century.\n* Flexible approval workflows that are simple to set up.\n* Visual timelines to see exactly where an approvals is up to (and who is holding it up).\n* Approvals can be initiated by agents or automatically via triggers.\n* Approvers can be anyone and do not need to be agents in Zendesk Support.\n* Approval emails and the approval portal can be custom branded.\n* Flexible approval types like multi-step approvals with escalation paths or reminders after set times.\n* Approvals can be configured to go to:\n  - any users or groups\n  - anyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields\n  - to people specified in custom fields of related users or organizations on the ticket (eg someone's manager or an organization main contact)\n  - it's even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person's manager, the manager's manager, the manager's manager's manager, you get the point :)\n* Set approval thresholds to define the minimum number of approvers required until an approval is granted.\n* Specify the labels and colors of the 'approve', 'decline' and 'abstain' options.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976799.apps.zdusercontent.com/976799/assets/1784852629-eb9abd14d20533c2389a4971a877bd2f/logo-small.png","large_icon":"https://976799.apps.zdusercontent.com/976799/assets/1784852629-eb9abd14d20533c2389a4971a877bd2f/logo.png","screenshots":["https://976799.apps.zdusercontent.com/976799/assets/1784852629-eb9abd14d20533c2389a4971a877bd2f/screenshot-0.png","https://976799.apps.zdusercontent.com/976799/assets/1784852629-eb9abd14d20533c2389a4971a877bd2f/screenshot-1.png","https://976799.apps.zdusercontent.com/976799/assets/1784852629-eb9abd14d20533c2389a4971a877bd2f/screenshot-2.png"],"installation_count":495},{"id":976801,"name":"Field Rules","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2712317,"app_id":976801,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:46:07Z","updated_at":"2023-10-05T03:46:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551776,"app_id":976801,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:37:02Z","updated_at":"2026-03-16T20:37:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3889,"entity_id":976801,"app_id":976801,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NmmWsAZDoXLnkLxyRIVbWyz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1187,"cost_type":"CostStripe","active":true,"created_at":"2023-10-05T03:46:09.000Z","updated_at":"2023-10-05T03:46:09.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":4,"count":{"5":4,"1":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T03:46:07Z","updated_at":"2026-03-16T20:37:02Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3,4],"date_published":"2024-01-25T16:59:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-16T20:36:58Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Live control of your agent ticket forms","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eBring your agent ticket forms to life\u003c/h1\u003e\n\n\u003cp\u003eUsing a rule-based way of controlling ticket fields for agents, managing ticket forms is now easier than ever before! Reduce agent training time and confusion by not distracting them with ticket fields that do not apply to certain types of tickets. So much functionality is packed in, it\u0026#39;s like having live triggers on your forms!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/field-rules\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=field_rules_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/field_rules_for_zendesk_video.png\" alt=\"Play Field Rules video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cp\u003eThe Field Rules app can do the following, based on conditions you define:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHide ticket fields\u003c/li\u003e\n\u003cli\u003eMake ticket fields mandatory\u003c/li\u003e\n\u003cli\u003eSet ticket fields as read-only\u003c/li\u003e\n\u003cli\u003eApply macros\u003c/li\u003e\n\u003cli\u003eSet ticket field values\u003c/li\u003e\n\u003cli\u003eOther app actions*\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith each rule you create, specify under which conditions it should apply. For example when a ticket has a certain tag, a checkbox is checked, or a dropdown has any value, or a combination of these. You can also define to which agents the rule should apply to. All this gives you the control you need over your forms and what your agents see and when!\u003c/p\u003e\n\n\u003ch3\u003eSimple example\u003c/h3\u003e\n\n\u003cp\u003eCreating rules is as simple as your requirements. Imagine the following example, where you do not want to show the field Priority to your agents when it concerns an internal ticket, identified by the tag “internal”. In this case, create a rule with the following properties:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnder Field behavior “Hidden”, specify your ticket field “Priority”\u003c/li\u003e\n\u003cli\u003eUnder “When”, click “Add condition”\u003c/li\u003e\n\u003cli\u003eSelect “Tags”, then “contains”, then type “internal”.\u003c/li\u003e\n\u003cli\u003eSave your rule\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYour rule is instantly active and the “Priority” field will be hidden immediately for tickets that may have already had the “internal” tag. Add the “internal” tag to a sample ticket to see what happens…! Of course, this is just a simple rule.\u003c/p\u003e\n\n\u003cp\u003eYou can create as many rules as you want and can control who it applies to, make them conditional on any combination of factors and you can even create live actions such as applying macros.\u003cbr\u003e\nTo manage large sets of rules, give them a good name and you can find them quickly with the search bar at the top.\u003c/p\u003e\n\n\u003ch3\u003eTicket field mapping\u003c/h3\u003e\n\n\u003cp\u003eUsing the above features of Field Rules, you can map ticket fields. The key to this is the ability to set ticket field values. You can even set field values of fields that you have hidden. So if you wanted to create your own Ticket Type field, you can hide the built-in field and still map some values in your new ticket type field so that if you want to retain for example the \u0026quot;Incident\u0026quot; value, you can set it on the hidden field, meaning the \u0026quot;Problem ID\u0026quot; field still appears as per Zendesk\u0026#39;s built-in behavior.\u003c/p\u003e\n\n\u003ch3\u003e*Other app actions\u003c/h3\u003e\n\n\u003cp\u003eIf you use other SweetHawk apps, make things happen in those apps based on live changes on the ticket. For example, if you have the \u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=field_rules_app\u0026utm_content=link\"\u003eTasks and Subtickets\u003c/a\u003e app, you can have task lists added instantly.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Bring your agent ticket forms to life #\n\nUsing a rule-based way of controlling ticket fields for agents, managing ticket forms is now easier than ever before! Reduce agent training time and confusion by not distracting them with ticket fields that do not apply to certain types of tickets. So much functionality is packed in, it's like having live triggers on your forms!\n\n[![Play Field Rules video](https://data.sweethawk.com/video_images/field_rules_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/field-rules\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=field_rules_app\u0026utm_content=video_button)\n\n### Features ###\n\nThe Field Rules app can do the following, based on conditions you define:\n\n* Hide ticket fields\n* Make ticket fields mandatory\n* Set ticket fields as read-only\n* Apply macros\n* Set ticket field values\n* Other app actions*\n\nWith each rule you create, specify under which conditions it should apply. For example when a ticket has a certain tag, a checkbox is checked, or a dropdown has any value, or a combination of these. You can also define to which agents the rule should apply to. All this gives you the control you need over your forms and what your agents see and when!\n\n### Simple example ###\n\nCreating rules is as simple as your requirements. Imagine the following example, where you do not want to show the field Priority to your agents when it concerns an internal ticket, identified by the tag “internal”. In this case, create a rule with the following properties:\n\n* Under Field behavior “Hidden”, specify your ticket field “Priority”\n* Under “When”, click “Add condition”\n* Select “Tags”, then “contains”, then type “internal”.\n* Save your rule\n\nYour rule is instantly active and the “Priority” field will be hidden immediately for tickets that may have already had the “internal” tag. Add the “internal” tag to a sample ticket to see what happens…! Of course, this is just a simple rule.\n\nYou can create as many rules as you want and can control who it applies to, make them conditional on any combination of factors and you can even create live actions such as applying macros.\nTo manage large sets of rules, give them a good name and you can find them quickly with the search bar at the top.\n\n### Ticket field mapping ###\n\nUsing the above features of Field Rules, you can map ticket fields. The key to this is the ability to set ticket field values. You can even set field values of fields that you have hidden. So if you wanted to create your own Ticket Type field, you can hide the built-in field and still map some values in your new ticket type field so that if you want to retain for example the \"Incident\" value, you can set it on the hidden field, meaning the \"Problem ID\" field still appears as per Zendesk's built-in behavior.\n\n### *Other app actions ###\n\nIf you use other SweetHawk apps, make things happen in those apps based on live changes on the ticket. For example, if you have the [Tasks and Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=field_rules_app\u0026utm_content=link) app, you can have task lists added instantly.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976801.apps.zdusercontent.com/976801/assets/1772330879-f6c99be8d4a554da5c8eea40064c3005/logo-small.png","large_icon":"https://976801.apps.zdusercontent.com/976801/assets/1772330879-f6c99be8d4a554da5c8eea40064c3005/logo.png","screenshots":["https://976801.apps.zdusercontent.com/976801/assets/1772330879-f6c99be8d4a554da5c8eea40064c3005/screenshot-0.png","https://976801.apps.zdusercontent.com/976801/assets/1772330879-f6c99be8d4a554da5c8eea40064c3005/screenshot-1.png","https://976801.apps.zdusercontent.com/976801/assets/1772330879-f6c99be8d4a554da5c8eea40064c3005/screenshot-2.png"],"installation_count":484},{"id":976802,"name":"Future Tickets","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2712318,"app_id":976802,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:48:47Z","updated_at":"2023-10-05T03:48:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551767,"app_id":976802,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:35:46Z","updated_at":"2026-03-16T20:35:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3890,"entity_id":976802,"app_id":976802,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlRBlAZDoXLnkLxIzhVJBIr","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1188,"cost_type":"CostStripe","active":true,"created_at":"2023-10-05T03:48:49.000Z","updated_at":"2023-10-05T03:48:49.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T03:48:46Z","updated_at":"2026-03-16T20:35:46Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3],"date_published":"2024-01-31T22:00:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2026-03-16T20:35:42Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Allow agents to schedule any number of follow-up tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eMake your tickets time travel!\u003c/h1\u003e\n\n\u003cp\u003eHave you ever needed to create a ticket for something in the future, but didn’t want it cluttering your views and workflows today? \u003cstrong\u003eFuture Tickets\u003c/strong\u003e solves this by letting you schedule tickets to be created exactly when you need them.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/future-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=future_tickets_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/future_tickets_for_zendesk_video.png\" alt=\"Play Future Tickets Video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003eFrom any ticket, simply open the Future Tickets app in the right-hand apps pane.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePick a date and time\u003c/strong\u003e for your future ticket to be created.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd a note\u003c/strong\u003e for your future self explaining why you scheduled it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect a ticket template\u003c/strong\u003e to pre-fill all the details — including the ability to copy any fields from the original ticket.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCreating a ticket template is just like creating a standard Zendesk ticket: give it a name, set the details, and optionally choose which fields will copy from the original.  \u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePrecise scheduling\u003c/strong\u003e — Set the exact date and time for a follow-up ticket to be automatically created.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotes to your future self\u003c/strong\u003e — Add context so you remember why you scheduled it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnlimited ticket templates\u003c/strong\u003e — Define exactly what the new ticket will contain.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart field copying\u003c/strong\u003e — Copy any field values from the original ticket into the new one.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized tracking\u003c/strong\u003e — View all past and upcoming scheduled tickets in one place.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGranular access control\u003c/strong\u003e — Decide which team members can create templates and schedules.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Use Future Tickets?\u003c/h2\u003e\n\n\u003cp\u003eWhether it’s following up with a customer, scheduling a task for contract renewal, or planning a post-project review, Future Tickets ensures your follow-ups happen exactly when needed — without adding noise to today’s workload.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Make your tickets time travel!\n\nHave you ever needed to create a ticket for something in the future, but didn’t want it cluttering your views and workflows today? **Future Tickets** solves this by letting you schedule tickets to be created exactly when you need them.  \n\n[![Play Future Tickets Video](https://data.sweethawk.com/video_images/future_tickets_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/future-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=future_tickets_app\u0026utm_content=video_button)  \n\n## How It Works\n\nFrom any ticket, simply open the Future Tickets app in the right-hand apps pane.  \n\n- **Pick a date and time** for your future ticket to be created.  \n- **Add a note** for your future self explaining why you scheduled it.  \n- **Select a ticket template** to pre-fill all the details — including the ability to copy any fields from the original ticket.  \n\nCreating a ticket template is just like creating a standard Zendesk ticket: give it a name, set the details, and optionally choose which fields will copy from the original.  \n\n## Features\n\n- **Precise scheduling** — Set the exact date and time for a follow-up ticket to be automatically created.  \n- **Notes to your future self** — Add context so you remember why you scheduled it.  \n- **Unlimited ticket templates** — Define exactly what the new ticket will contain.  \n- **Smart field copying** — Copy any field values from the original ticket into the new one.  \n- **Centralized tracking** — View all past and upcoming scheduled tickets in one place.  \n- **Granular access control** — Decide which team members can create templates and schedules.\n\n## Why Use Future Tickets?\n\nWhether it’s following up with a customer, scheduling a task for contract renewal, or planning a post-project review, Future Tickets ensures your follow-ups happen exactly when needed — without adding noise to today’s workload.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976802.apps.zdusercontent.com/976802/assets/1772414884-43c72ace0537952aa197743556685d4e/logo-small.png","large_icon":"https://976802.apps.zdusercontent.com/976802/assets/1772414884-43c72ace0537952aa197743556685d4e/logo.png","screenshots":["https://976802.apps.zdusercontent.com/976802/assets/1772414884-43c72ace0537952aa197743556685d4e/screenshot-0.png","https://976802.apps.zdusercontent.com/976802/assets/1772414884-43c72ace0537952aa197743556685d4e/screenshot-1.png","https://976802.apps.zdusercontent.com/976802/assets/1772414884-43c72ace0537952aa197743556685d4e/screenshot-2.png"],"installation_count":301},{"id":976803,"name":"Hide Ticket Fields","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2712319,"app_id":976803,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:50:13Z","updated_at":"2023-10-05T03:50:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551768,"app_id":976803,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:08Z","updated_at":"2026-03-16T20:36:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3891,"entity_id":976803,"app_id":976803,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-05T03:50:15.000Z","updated_at":"2023-10-05T03:50:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":865,"average":5,"count":{"5":860,"4":3,"2":2,"1":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-05T03:50:12Z","updated_at":"2026-03-16T20:36:08Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2,4,3,7],"date_published":"2024-05-28T21:53:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","new_ticket_sidebar","ticket_sidebar","background"],"last_update_time":"2026-03-16T20:36:04Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Simply choose which ticket fields to hide from agents","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eHide ticket fields you don\u0026#39;t want agents to see\u003c/h1\u003e\n\n\u003cp\u003eThis simple and straight forward app hides ticket fields you select in the agent interface for all agents.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/hide-ticket-fields?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=hide_ticket_fields_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/hide_ticket_fields_for_zendesk_video.png\" alt=\"Play Future Tickets Video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch3\u003eNeed more functionality?\u003c/h3\u003e\n\n\u003cp\u003eShould you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful \u003ca href=\"https://sweethawk.com/zendesk-apps/field-rules\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=hide_ticket_fields_app\u0026utm_content=link\"\u003eField Rules\u003c/a\u003e app.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Hide ticket fields you don't want agents to see #\n\nThis simple and straight forward app hides ticket fields you select in the agent interface for all agents.\n\n[![Play Future Tickets Video](https://data.sweethawk.com/video_images/hide_ticket_fields_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/hide-ticket-fields?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=hide_ticket_fields_app\u0026utm_content=video_button)  \n\n### Need more functionality? ###\n\nShould you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful [Field Rules](https://sweethawk.com/zendesk-apps/field-rules\u0026utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=hide_ticket_fields_app\u0026utm_content=link) app.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976803.apps.zdusercontent.com/976803/assets/1772411225-e6f496c5239e7c72b037dc613c24cda6/logo-small.png","large_icon":"https://976803.apps.zdusercontent.com/976803/assets/1772411225-e6f496c5239e7c72b037dc613c24cda6/logo.png","screenshots":["https://976803.apps.zdusercontent.com/976803/assets/1772411225-e6f496c5239e7c72b037dc613c24cda6/screenshot-0.png","https://976803.apps.zdusercontent.com/976803/assets/1772411225-e6f496c5239e7c72b037dc613c24cda6/screenshot-1.png","https://976803.apps.zdusercontent.com/976803/assets/1772411225-e6f496c5239e7c72b037dc613c24cda6/screenshot-2.png"],"installation_count":1541},{"id":976804,"name":"Liquid Placeholders","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2712320,"app_id":976804,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:51:48Z","updated_at":"2023-10-05T03:51:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3892,"entity_id":976804,"app_id":976804,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-05T03:51:50.000Z","updated_at":"2023-10-05T03:51:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-05T03:51:47Z","updated_at":"2026-03-16T20:35:53Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[1],"date_published":"2024-02-22T17:37:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-03-16T20:35:50Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Test your trigger or macro placeholders on tickets instantly","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eThe fastest way to use Zendesk placeholders\u003c/h1\u003e\n\n\u003cp\u003eNo more jumping into admin pages to find field IDs!\u003cbr\u003e\u003cbr\u003e\nLiquid Placeholders is a simple yet powerful tool for Zendesk administrators to \u003cstrong\u003econstruct and test double-brace placeholders\u003c/strong\u003e in triggers, macros, or tickets.\u003c/p\u003e\n\n\u003cp\u003eEnter an example Ticket ID and use our Liquid markup editor to \u003cstrong\u003esearch for any placeholders\u003c/strong\u003e (including custom ticket fields). Click \u003cstrong\u003eTest\u003c/strong\u003e to instantly see what the placeholders translate to on the ticket provided.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/liquid-placeholders?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=placeholders_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/liquid_placeholder_for_zendesk_video.png\" alt=\"Play Liquid Placeholders video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMakes admins faster\u003c/strong\u003e – Quickly look up placeholders for ticket, user, or organisation fields.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy copy \u0026amp; paste\u003c/strong\u003e – Drop them straight into tickets, macros, triggers, automations, dynamic content, or anywhere you need Liquid placeholders.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest custom Liquid markup\u003c/strong\u003e – Manipulate placeholder data to:\n\n\u003cul\u003e\n\u003cli\u003eChange formatting of date fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCalculate ticket fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate dynamic text output\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant search for placeholders\u003c/strong\u003e – Includes custom ticket fields without needing to check field IDs manually.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy use Liquid Placeholders?\u003c/h2\u003e\n\n\u003cp\u003eZendesk placeholders already let you pull dynamic ticket data into macros, triggers, automations, and apps. Liquid Placeholders takes that power further — giving you instant access to any placeholder, plus the ability to transform and format that data on the fly.\u003c/p\u003e\n\n\u003cp\u003eWhether it’s personalizing customer messages, formatting dates, calculating values, or building advanced ticket logic, Liquid Placeholders makes it faster, easier, and more flexible than ever before.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# The fastest way to use Zendesk placeholders #\n\nNo more jumping into admin pages to find field IDs!  \nLiquid Placeholders is a simple yet powerful tool for Zendesk administrators to **construct and test double-brace placeholders** in triggers, macros, or tickets.\n\nEnter an example Ticket ID and use our Liquid markup editor to **search for any placeholders** (including custom ticket fields). Click **Test** to instantly see what the placeholders translate to on the ticket provided.\n\n[![Play Liquid Placeholders video](https://data.sweethawk.com/video_images/liquid_placeholder_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/liquid-placeholders?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=placeholders_app\u0026utm_content=video_button)\n\n## Key Features\n\n- **Makes admins faster** – Quickly look up placeholders for ticket, user, or organisation fields.  \n- **Easy copy \u0026 paste** – Drop them straight into tickets, macros, triggers, automations, dynamic content, or anywhere you need Liquid placeholders.  \n- **Test custom Liquid markup** – Manipulate placeholder data to:\n  - Change formatting of date fields  \n  - Calculate ticket fields  \n  - Create dynamic text output  \n- **Instant search for placeholders** – Includes custom ticket fields without needing to check field IDs manually.  \n\n## Why use Liquid Placeholders?\n\nZendesk placeholders already let you pull dynamic ticket data into macros, triggers, automations, and apps. Liquid Placeholders takes that power further — giving you instant access to any placeholder, plus the ability to transform and format that data on the fly.\n\nWhether it’s personalizing customer messages, formatting dates, calculating values, or building advanced ticket logic, Liquid Placeholders makes it faster, easier, and more flexible than ever before.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976804.apps.zdusercontent.com/976804/assets/1772412590-ac3de7a602f85ef0217c4206716713db/logo-small.png","large_icon":"https://976804.apps.zdusercontent.com/976804/assets/1772412590-ac3de7a602f85ef0217c4206716713db/logo.png","screenshots":["https://976804.apps.zdusercontent.com/976804/assets/1772412590-ac3de7a602f85ef0217c4206716713db/screenshot-0.png","https://976804.apps.zdusercontent.com/976804/assets/1772412590-ac3de7a602f85ef0217c4206716713db/screenshot-1.png","https://976804.apps.zdusercontent.com/976804/assets/1772412590-ac3de7a602f85ef0217c4206716713db/screenshot-2.png"],"installation_count":372},{"id":976805,"name":"Notify","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2712321,"app_id":976805,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:56:27Z","updated_at":"2023-10-05T03:56:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551772,"app_id":976805,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:35Z","updated_at":"2026-03-16T20:36:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3893,"entity_id":976805,"app_id":976805,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlQz4AZDoXLnkLxv2IaMDDV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1189,"cost_type":"CostStripe","active":true,"created_at":"2023-10-05T03:56:30.000Z","updated_at":"2023-10-05T03:56:30.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":191,"average":5,"count":{"5":191,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T03:56:27Z","updated_at":"2026-03-16T20:36:35Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,1],"date_published":"2024-07-24T16:10:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar"],"last_update_time":"2026-03-16T20:36:31Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Pop-up notification feed for ticket events inside the agent interface","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eDeliver notifications right where agents work\u003c/h1\u003e\n\n\u003cp\u003eStop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/notify?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=notifications_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/notify_for_zendesk_video.png\" alt=\"Play Notify video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.\u003c/p\u003e\n\n\u003cp\u003eNotifications could be for anything really but have proven extremely useful for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNew tickets that need to be triaged\u003c/li\u003e\n\u003cli\u003eWhen a ticket is assigned to an agent\u003c/li\u003e\n\u003cli\u003eRe-opened tickets and customer messages for the assignee\u003c/li\u003e\n\u003cli\u003eWhen SLA deadlines are approaching\u003c/li\u003e\n\u003cli\u003eWhen negative (or a positive) customer satisfaction survey is received\u003c/li\u003e\n\u003cli\u003eA ticket is given a high or urgent priority\u003c/li\u003e\n\u003cli\u003eWhen someone in your team created a response\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents receive popup notifications generated from triggers in the top right corner of Zendesk Support.\u003c/li\u003e\n\u003cli\u003eAgents can track the history of their notifications, and if desired, dismiss them once actioned.\u003c/li\u003e\n\u003cli\u003eNotifications can be targeted to specific group(s) and/or agent(s).\u003c/li\u003e\n\u003cli\u003eChoose the appearance such as icon, text and level (notice, alert or error)\u003c/li\u003e\n\u003cli\u003eSee a history of activity in your account and see who has dismissed the notification\u003c/li\u003e\n\u003cli\u003eSuper easy interface for admin to add notifications to new or existing triggers/automations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eMinimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Deliver notifications right where agents work #\n\nStop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! \n\n[![Play Notify video](https://data.sweethawk.com/video_images/notify_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/notify?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=notifications_app\u0026utm_content=video_button)\n\nThe Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.\n\nNotifications could be for anything really but have proven extremely useful for:\n\n* New tickets that need to be triaged\n* When a ticket is assigned to an agent\n* Re-opened tickets and customer messages for the assignee\n* When SLA deadlines are approaching\n* When negative (or a positive) customer satisfaction survey is received\n* A ticket is given a high or urgent priority\n* When someone in your team created a response\n\n## Features ##\n\n* Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support.\n* Agents can track the history of their notifications, and if desired, dismiss them once actioned.\n* Notifications can be targeted to specific group(s) and/or agent(s).\n* Choose the appearance such as icon, text and level (notice, alert or error)\n* See a history of activity in your account and see who has dismissed the notification\n* Super easy interface for admin to add notifications to new or existing triggers/automations.\n\n## Data handling ##\n\nMinimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976805.apps.zdusercontent.com/976805/assets/1772331053-f9dd39dfcb717b2aa801d8bff2a072db/logo-small.png","large_icon":"https://976805.apps.zdusercontent.com/976805/assets/1772331053-f9dd39dfcb717b2aa801d8bff2a072db/logo.png","screenshots":["https://976805.apps.zdusercontent.com/976805/assets/1772331053-f9dd39dfcb717b2aa801d8bff2a072db/screenshot-0.png","https://976805.apps.zdusercontent.com/976805/assets/1772331053-f9dd39dfcb717b2aa801d8bff2a072db/screenshot-1.png","https://976805.apps.zdusercontent.com/976805/assets/1772331053-f9dd39dfcb717b2aa801d8bff2a072db/screenshot-2.png"],"installation_count":401},{"id":976806,"name":"Recurring Tickets","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2712322,"app_id":976806,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T03:57:52Z","updated_at":"2023-10-05T03:57:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551766,"app_id":976806,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:35:38Z","updated_at":"2026-03-16T20:35:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3894,"entity_id":976806,"app_id":976806,"amount":12000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NlQooAZDoXLnkLxRMS61vQt","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1190,"cost_type":"CostStripe","active":true,"created_at":"2023-10-05T03:57:55.000Z","updated_at":"2023-10-05T03:57:55.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T03:57:52Z","updated_at":"2026-03-16T20:35:38Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2],"date_published":"2024-02-20T20:55:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2026-03-16T20:35:35Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Easily manage an unlimited number of schedules to create tickets automatically","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eTake control of routine tasks! #\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eRecurring Tickets\u003c/strong\u003e is the smarter way to schedule work in Zendesk. Instead of relying on calendar reminders that can be dismissed or forgotten, recurring tickets are embedded directly into your ticket workflows — making them visible, actionable, and trackable from start to finish. This app helps our customers collectively run thousands of schedules for business-critical processes like customer check-ins, contract renewals, and compliance audits — ensuring important tasks never slip through the cracks.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/readme_gold_5stars.png\" alt=\"*****\"\u003e \u003cem\u003e\u0026quot;Our previous method of managing recurring tickets using a custom integration with calendar events was limiting and error prone. We now manage our proactive services reliably with Recurring Tickets.\u0026quot;\u003c/em\u003e\u003cbr\u003e\u003cbr\u003e\n— Melanie Hobman, Service Delivery Manager at Star21  \u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=recurring_tickets_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/recurring_tickets_for_zendesk_video.png\" alt=\"Play Recurring Tickets Video\"\u003e\u003c/a\u003e  \u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Scheduling\u003c/strong\u003e — Specify tickets to be created at any interval, at an exact time.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAny Interval You Need\u003c/strong\u003e — Choose from hourly to every few decades, and everything in between.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull Ticket Control\u003c/strong\u003e — Define the exact values of any field on the tickets to be created.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInvoiced Billing\u003c/strong\u003e — Pay via invoice if needed; SweetHawk apps are always free on Sandbox accounts.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Use Recurring Tickets?\u003c/h2\u003e\n\n\u003cp\u003eMany business processes are repetitive but critical. Recurring Tickets automates ticket creation so you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnsure consistency in workflows.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMaintain a clear audit trail of recurring tasks.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReduce human error from manual scheduling.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFree up team time for higher-value work.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Take control of routine tasks! # \n\n**Recurring Tickets** is the smarter way to schedule work in Zendesk. Instead of relying on calendar reminders that can be dismissed or forgotten, recurring tickets are embedded directly into your ticket workflows — making them visible, actionable, and trackable from start to finish. This app helps our customers collectively run thousands of schedules for business-critical processes like customer check-ins, contract renewals, and compliance audits — ensuring important tasks never slip through the cracks.\n\n\u003e ![*****](https://data.sweethawk.com/readme_images/readme_gold_5stars.png) *\"Our previous method of managing recurring tickets using a custom integration with calendar events was limiting and error prone. We now manage our proactive services reliably with Recurring Tickets.\"*  \n\u003e — Melanie Hobman, Service Delivery Manager at Star21  \n\n[![Play Recurring Tickets Video](https://data.sweethawk.com/video_images/recurring_tickets_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=recurring_tickets_app\u0026utm_content=video_button)  \n\n## Features  \n\n- **Flexible Scheduling** — Specify tickets to be created at any interval, at an exact time.  \n- **Any Interval You Need** — Choose from hourly to every few decades, and everything in between.  \n- **Full Ticket Control** — Define the exact values of any field on the tickets to be created.  \n- **Invoiced Billing** — Pay via invoice if needed; SweetHawk apps are always free on Sandbox accounts.  \n\n## Why Use Recurring Tickets?  \n\nMany business processes are repetitive but critical. Recurring Tickets automates ticket creation so you can:  \n\n- Ensure consistency in workflows.  \n- Maintain a clear audit trail of recurring tasks.  \n- Reduce human error from manual scheduling.  \n- Free up team time for higher-value work.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976806.apps.zdusercontent.com/976806/assets/1772414916-704bebc747c7233c88e0b80cd2fe1e11/logo-small.png","large_icon":"https://976806.apps.zdusercontent.com/976806/assets/1772414916-704bebc747c7233c88e0b80cd2fe1e11/logo.png","screenshots":["https://976806.apps.zdusercontent.com/976806/assets/1772414916-704bebc747c7233c88e0b80cd2fe1e11/screenshot-0.png","https://976806.apps.zdusercontent.com/976806/assets/1772414916-704bebc747c7233c88e0b80cd2fe1e11/screenshot-1.png","https://976806.apps.zdusercontent.com/976806/assets/1772414916-704bebc747c7233c88e0b80cd2fe1e11/screenshot-2.png"],"installation_count":379},{"id":976808,"name":"Reminders","state":"published","version":"4.0","framework_version":"2.0","parameters":[{"id":2712324,"app_id":976808,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T04:01:02Z","updated_at":"2023-10-05T04:01:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551777,"app_id":976808,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:37:10Z","updated_at":"2026-03-16T20:37:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3895,"entity_id":976808,"app_id":976808,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlQwBAZDoXLnkLxnl2lMZN3","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1191,"cost_type":"CostStripe","active":false,"created_at":"2023-10-05T04:01:04.000Z","updated_at":"2023-10-05T04:01:04.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4696,"entity_id":976808,"app_id":976808,"amount":200,"name":"Core","description":"\u003cul\u003e\n\u003cli\u003eCreate one reminder per ticket\u003c/li\u003e\n\u003cli\u003eReminder overview screen for agents and admins\u003c/li\u003e\n\u003cli\u003eAutomatic timezone support\u003c/li\u003e\n\u003cli\u003eWorkflow allowing ticket updates relative to reminder ending\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlQwBAZDoXLnkLxnl2lMZN3","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1393,"cost_type":"CostStripe","active":true,"created_at":"2024-10-10T16:23:32.000Z","updated_at":"2024-10-10T16:23:32.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4547,"entity_id":976808,"app_id":976808,"amount":400,"name":"Pro","description":"\u003cul\u003e\n\u003cli\u003eEverything in Core, plus:\u003c/li\u003e\n\u003cli\u003eUnlimited reminders per ticket\u003c/li\u003e\n\u003cli\u003eBusiness hours schedules\u003c/li\u003e\n\u003cli\u003eAdvanced timezone control\u003c/li\u003e\n\u003cli\u003eCreate reminders via trigger and webhook\u003c/li\u003e\n\u003cli\u003eMultiple workflow configurations\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlQwBAZDoXLnkLxUtf6HvB7","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1347,"cost_type":"CostStripe","active":true,"created_at":"2024-07-24T16:17:37.000Z","updated_at":"2024-07-24T16:17:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":369,"average":4,"count":{"5":270,"2":17,"3":26,"4":20,"1":36}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T04:01:01Z","updated_at":"2026-03-16T20:37:10Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3,1],"date_published":"2024-07-24T16:16:20Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","top_bar"],"last_update_time":"2026-03-16T20:37:06Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Set reminders on tickets and control them like tasks with deadlines","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eGet reminders for anything on any ticket\u003c/h1\u003e\n\n\u003cp\u003eAlready having processed millions of reminders for customers, this next generation Reminders app takes your agent\u0026#39;s productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it\u0026#39;s not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/reminders?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=reminders_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/reminders_for_zendesk_video.png\" alt=\"Play Reminders video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet an unlimited number of reminders on a ticket.\u003c/li\u003e\n\u003cli\u003eAgents can include other team members in each reminder they create\u003c/li\u003e\n\u003cli\u003eAgents can opt in and out of reminders with a single click\u003c/li\u003e\n\u003cli\u003eGet popup notifications and/or emails when reminders hit\u003c/li\u003e\n\u003cli\u003eCheck reminders off like checklist items\u003c/li\u003e\n\u003cli\u003eAgents keep track of their own reminders in the top bar location\u003c/li\u003e\n\u003cli\u003eKeep track of your entire team\u0026#39;s reminders in your account in the nav bar location\u003c/li\u003e\n\u003cli\u003eFilter reminders by date range, ticket, status, assignee or description\u003c/li\u003e\n\u003cli\u003eAgents can each choose if they want reminder notifications by email and/or banners\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Get reminders for anything on any ticket #\n\nAlready having processed millions of reminders for customers, this next generation Reminders app takes your agent's productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it's not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style.\n\n[![Play Reminders video](https://data.sweethawk.com/video_images/reminders_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/reminders?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=reminders_app\u0026utm_content=video_button)\n\n# Features #\n\n* Set an unlimited number of reminders on a ticket.\n* Agents can include other team members in each reminder they create\n* Agents can opt in and out of reminders with a single click\n* Get popup notifications and/or emails when reminders hit\n* Check reminders off like checklist items\n* Agents keep track of their own reminders in the top bar location\n* Keep track of your entire team's reminders in your account in the nav bar location\n* Filter reminders by date range, ticket, status, assignee or description\n* Agents can each choose if they want reminder notifications by email and/or banners\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976808.apps.zdusercontent.com/976808/assets/1772330848-2779c7fa15fa78390011e649fccefac6/logo-small.png","large_icon":"https://976808.apps.zdusercontent.com/976808/assets/1772330848-2779c7fa15fa78390011e649fccefac6/logo.png","screenshots":["https://976808.apps.zdusercontent.com/976808/assets/1772330848-2779c7fa15fa78390011e649fccefac6/screenshot-0.png","https://976808.apps.zdusercontent.com/976808/assets/1772330848-2779c7fa15fa78390011e649fccefac6/screenshot-1.png","https://976808.apps.zdusercontent.com/976808/assets/1772330848-2779c7fa15fa78390011e649fccefac6/screenshot-2.png"],"installation_count":376},{"id":976809,"name":"Survey","state":"published","version":"2.2","framework_version":"2.0","parameters":[{"id":2712325,"app_id":976809,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T04:03:04Z","updated_at":"2023-10-05T04:03:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551770,"app_id":976809,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:21Z","updated_at":"2026-03-16T20:36:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5099,"entity_id":976809,"app_id":976809,"amount":10000,"name":"Core","description":"\u003cul\u003e\n\u003cli\u003eUnlimited surveys\u003c/li\u003e\n\u003cli\u003eAll rating types\u003c/li\u003e\n\u003cli\u003eEmail delivery\u003c/li\u003e\n\u003cli\u003eBasic analytics\u003c/li\u003e\n\u003cli\u003eTrigger automation\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RJOyyAZDoXLnkLxKSJ1nv3g","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1518,"cost_type":"CostStripe","active":true,"created_at":"2025-05-01T17:12:40.000Z","updated_at":"2025-05-01T17:12:40.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4046,"entity_id":976809,"app_id":976809,"amount":18000,"name":"Core","description":"\u003cp\u003eThe most powerful customer satisfaction surveys!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited surveys\u003c/li\u003e\n\u003cli\u003eUnlimited questions\u003c/li\u003e\n\u003cli\u003eTranslations\u003c/li\u003e\n\u003cli\u003eBranding\u003c/li\u003e\n\u003cli\u003eAll CSAT question types\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NlROpAZDoXLnkLxmFue7W7Q","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1226,"cost_type":"CostStripe","active":false,"created_at":"2023-11-14T23:02:59.000Z","updated_at":"2023-11-14T23:02:59.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5096,"entity_id":976809,"app_id":976809,"amount":18000,"name":"Pro","description":"\u003cp\u003eEverything in Core, plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSingle select questions\u003c/li\u003e\n\u003cli\u003eMultiple selection questions\u003c/li\u003e\n\u003cli\u003eFree text questions\u003c/li\u003e\n\u003cli\u003eSunshine conversations integration\u003c/li\u003e\n\u003cli\u003eUp to 5,000 tickets per month\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NlROpAZDoXLnkLxmFue7W7Q","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1517,"cost_type":"CostStripe","active":true,"created_at":"2025-04-30T17:34:41.000Z","updated_at":"2025-04-30T17:34:41.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5727,"entity_id":976809,"app_id":976809,"amount":30000,"name":"Enterprise","description":"\u003cp\u003eEverything in Pro, plus:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMulti-brand support\u003c/li\u003e\n\u003cli\u003eCustom landing page based on ticket brand\u003c/li\u003e\n\u003cli\u003eUnlimited tickets\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TCSsfAZDoXLnkLxOQ7D69I6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1659,"cost_type":"CostStripe","active":true,"created_at":"2026-04-24T06:50:54.000Z","updated_at":"2026-04-24T06:50:54.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":3896,"entity_id":976809,"app_id":976809,"amount":18000,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1NlROpAZDoXLnkLxmFue7W7Q","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1192,"cost_type":"CostStripe","active":false,"created_at":"2023-10-05T04:03:06.000Z","updated_at":"2023-10-05T04:03:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5671,"entity_id":976809,"app_id":976809,"amount":30000,"name":"Enterprise","description":"\u003cp\u003eEverything in Pro, plus:\u003cbr\u003e\n* Multi-brand support\u003cbr\u003e\n* Custom landing page based on ticket brand\u003cbr\u003e\n* Unlimited tickets\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TCSsfAZDoXLnkLxOQ7D69I6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1640,"cost_type":"CostStripe","active":false,"created_at":"2026-04-02T20:55:31.000Z","updated_at":"2026-04-02T20:55:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":49,"average":5,"count":{"5":49,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-05T04:03:03Z","updated_at":"2026-04-24T06:50:56Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3,4],"date_published":"2024-12-10T16:23:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-24T06:50:51Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Custom survey forms that seamlessly integrate with tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eCustom survey forms that seamlessly integrate into tickets\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/survey?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=survey_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/survey_for_zendesk_video.png\" alt=\"Play Survey video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.\u003c/p\u003e\n\n\u003ch3\u003eUnlimited surveys\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate as many surveys as you need.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUnlimited questions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAsk any number of questions per survey.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSeamless integration\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eInclude surveys in customer emails going out from Zendesk.\u003c/li\u003e\n\u003cli\u003eSend surveys in Sunshine Conversations.\u003c/li\u003e\n\u003cli\u003eStore responses directly in ticket fields for easy reporting.\u003c/li\u003e\n\u003cli\u003eTrigger workflows, actions or other surveys based on survey responses.\u003c/li\u003e\n\u003cli\u003eSynchronize with Zendesk\u0026#39;s built-in satisfaction rating.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMulti-brand\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport for branded survey pages, based on the ticket brand.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMultilingual\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach a global audience with surveys in \u003cstrong\u003eany\u003c/strong\u003e of your customer\u0026#39;s languages.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMany question types\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGood/Bad\u003c/li\u003e\n\u003cli\u003eHappy/Indifferent/Sad\u003c/li\u003e\n\u003cli\u003e1-5 star rating\u003c/li\u003e\n\u003cli\u003e0-10 NPS style rating\u003c/li\u003e\n\u003cli\u003eSingle select\u003c/li\u003e\n\u003cli\u003eMultiple choice\u003c/li\u003e\n\u003cli\u003eFree text\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eQuestion conditions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnly show questions based on whether satisfaction is good or bad.\u003c/li\u003e\n\u003cli\u003eDo not repeat questions to same customer if already asked within the last X days.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReporting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ePowerful built-in reporting.\u003c/li\u003e\n\u003cli\u003eEase of integration with Zendesk explore by syncing survey answers into custom ticket fields.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Custom survey forms that seamlessly integrate into tickets #\n\n[![Play Survey video](https://data.sweethawk.com/video_images/survey_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/survey?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=survey_app\u0026utm_content=video_button)\n\nThe Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.\n\n### Unlimited surveys ###\n* Create as many surveys as you need.\n\n### Unlimited questions ###\n* Ask any number of questions per survey.\n\n### Seamless integration ###\n* Include surveys in customer emails going out from Zendesk.\n* Send surveys in Sunshine Conversations.\n* Store responses directly in ticket fields for easy reporting.\n* Trigger workflows, actions or other surveys based on survey responses.\n* Synchronize with Zendesk's built-in satisfaction rating.\n\n### Multi-brand ###\n* Support for branded survey pages, based on the ticket brand.\n\n### Multilingual ###\n* Reach a global audience with surveys in **any** of your customer's languages.\n\n### Many question types ###\n* Good/Bad\n* Happy/Indifferent/Sad\n* 1-5 star rating\n* 0-10 NPS style rating\n* Single select\n* Multiple choice\n* Free text\n\n### Question conditions ###\n* Only show questions based on whether satisfaction is good or bad.\n* Do not repeat questions to same customer if already asked within the last X days.\n\n### Reporting ###\n* Powerful built-in reporting.\n* Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976809.apps.zdusercontent.com/976809/assets/1776848648-7e0a5711285ae3adb1021237123ff615/logo-small.png","large_icon":"https://976809.apps.zdusercontent.com/976809/assets/1776848648-7e0a5711285ae3adb1021237123ff615/logo.png","screenshots":["https://976809.apps.zdusercontent.com/976809/assets/1776848648-7e0a5711285ae3adb1021237123ff615/screenshot-0.png","https://976809.apps.zdusercontent.com/976809/assets/1776848648-7e0a5711285ae3adb1021237123ff615/screenshot-1.png","https://976809.apps.zdusercontent.com/976809/assets/1776848648-7e0a5711285ae3adb1021237123ff615/screenshot-2.png"],"installation_count":220},{"id":976811,"name":"Undo","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2712327,"app_id":976811,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-05T04:04:14Z","updated_at":"2023-10-05T04:04:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3897,"entity_id":976811,"app_id":976811,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-05T04:04:15.000Z","updated_at":"2023-10-05T04:04:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-05T04:04:13Z","updated_at":"2026-03-16T20:35:58Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[7,4,3],"date_published":"2024-02-26T18:42:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2026-03-16T20:35:56Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Undo and redo live changes on a ticket form","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eHave you ever accidentally applied the wrong macro to a Zendesk ticket?\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eUndo\u003c/strong\u003e is a free Zendesk app that allows you to undo unsubmitted\u003cbr\u003e\nchanges on a ticket.\u003c/p\u003e\n\n\u003cp\u003eThis app is especially useful if you have lots of ticket fields and\u003cbr\u003e\nregularly use macros to populate those fields. If you accidentally apply\u003cbr\u003e\nthe wrong macro, it can make multiple changes to your ticket and\u003cbr\u003e\nthere\u0026#39;s no easy way to see exactly what was changed.\u003c/p\u003e\n\n\u003cp\u003eIn the past, the only way to remove an incorrectly applied macro was to\u003cbr\u003e\nrefresh the screen. But refreshing meant losing \u003cem\u003eall\u003c/em\u003e of the other\u003cbr\u003e\nchanges you had made.\u003c/p\u003e\n\n\u003cp\u003eWith Undo, you can reverse those changes one by one without\u003cbr\u003e\nrefreshing the page and without losing your other edits.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Have you ever accidentally applied the wrong macro to a Zendesk ticket?\n\n**Undo** is a free Zendesk app that allows you to undo unsubmitted\nchanges on a ticket.\n\nThis app is especially useful if you have lots of ticket fields and\nregularly use macros to populate those fields. If you accidentally apply\nthe wrong macro, it can make multiple changes to your ticket and\nthere's no easy way to see exactly what was changed.\n\nIn the past, the only way to remove an incorrectly applied macro was to\nrefresh the screen. But refreshing meant losing *all* of the other\nchanges you had made.\n\nWith Undo, you can reverse those changes one by one without\nrefreshing the page and without losing your other edits.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://976811.apps.zdusercontent.com/976811/assets/1772411724-9ab067bb060ee7b09ed5a10d6eb7a3eb/logo-small.png","large_icon":"https://976811.apps.zdusercontent.com/976811/assets/1772411724-9ab067bb060ee7b09ed5a10d6eb7a3eb/logo.png","screenshots":["https://976811.apps.zdusercontent.com/976811/assets/1772411724-9ab067bb060ee7b09ed5a10d6eb7a3eb/screenshot-0.png","https://976811.apps.zdusercontent.com/976811/assets/1772411724-9ab067bb060ee7b09ed5a10d6eb7a3eb/screenshot-1.png","https://976811.apps.zdusercontent.com/976811/assets/1772411724-9ab067bb060ee7b09ed5a10d6eb7a3eb/screenshot-2.png"],"installation_count":240},{"id":977307,"name":"ChatGPT Assistant by Adiacent","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2714073,"app_id":977307,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-06T15:29:07Z","updated_at":"2023-10-06T15:29:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2726860,"app_id":977307,"name":"ChatGPTAPIKEY","kind":"text","required":true,"position":1,"created_at":"2023-10-20T17:57:58Z","updated_at":"2023-10-20T17:57:58Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2714071,"app_id":977307,"name":"Basic dashboard","kind":"checkbox","required":false,"position":2,"created_at":"2023-10-06T15:29:07Z","updated_at":"2023-10-06T15:29:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2714072,"app_id":977307,"name":"Advanced dashboard","kind":"checkbox","required":false,"position":3,"created_at":"2023-10-06T15:29:07Z","updated_at":"2023-10-06T15:29:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3899,"entity_id":977307,"app_id":977307,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-06T15:29:09.000Z","updated_at":"2023-10-06T15:29:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"5":1,"3":1,"1":0,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-06T15:29:06Z","updated_at":"2026-01-14T15:06:52Z","terms_conditions_url":null,"app_organization":{"id":5090,"name":"Adiacent srl","email":"info@adiacent.com","website":"https://www.adiacent.com/","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2023-10-24T15:58:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://openai.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-09-25T15:54:13Z","owner_id":269519,"author_name":"Stefano Stirati","author_email":"s.stirati@adiacent.com","author_url":"https://www.adiacent.com/partner-zendesk","short_description":"Capture conversation essence, analyze tone, suggest responses with touch.","long_description":"\u003ch1\u003eMultilingual Support 🌐\u003c/h1\u003e\n\n\u003cp\u003eChatGPT Assistant offers support in multiple languages: Italian (it), English (en), Spanish (es), French (fr), German (de), Japanese (ja), Russian (ru), Portuguese (pt), Arabic (ar), Dutch (nl)\u003c/p\u003e\n\n\u003ch2\u003eBasic and advanced Modes for Enhanced Support 🛠️\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBasic Mode\u003c/strong\u003e: We provide an overview of the open ticket, allowing agents to quickly understand the subject of the request. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155223946257\" alt=\"ChatGPT Assistant - Features\"\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Mode\u003c/strong\u003e: This mode offers complete control over the selection of comments within the ticket. Agents can choose to use all comments or specific ones, providing a more detailed context. With the advanced version of ChatGPT Assistant, the following actions are possible:\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e1️⃣ \u003cstrong\u003eSummarize the ticket\u003c/strong\u003e: Agents can extract a concise summary of the selected ticket\u0026#39;s content. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155237646609\" alt=\"ChatGPT Assistant - Features\"\u003e\u003cbr\u003e\n2️⃣ \u003cstrong\u003eSuggest a ready-made response to the agent for the customer\u003c/strong\u003e: Based on the ticket\u0026#39;s context, ChatGPT can suggest predefined and suitable responses for the customer. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155208108177\" alt=\"ChatGPT Assistant - Features\"\u003e\u003cbr\u003e\n3️⃣ \u003cstrong\u003eCheck the sentiment\u003c/strong\u003e: The AI can analyze the sentiment of selected comments, providing information about the emotional tone. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155230019345\" alt=\"ChatGPT Assistant - Features\"\u003e\u003cbr\u003e\n4️⃣ \u003cstrong\u003eText-based commands to ChatGPT\u003c/strong\u003e: Agents can communicate with ChatGPT through free text, guiding it to obtain specific responses or perform certain actions. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155193127953\" alt=\"ChatGPT Assistant - Features\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eComments widget 📊\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe comments widget\u003c/strong\u003e is always present in both modes. It provides the following features:\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e1️⃣ \u003cstrong\u003eSentiment check of the comment\u003c/strong\u003e: Analyzes and displays the sentiment associated with comment.\u003c/p\u003e\n\n\u003cp\u003e2️⃣ \u003cstrong\u003eSummarize comment\u003c/strong\u003e: Summarizes the comment for quick understanding.\u003c/p\u003e\n\n\u003cp\u003e3️⃣ \u003cstrong\u003eSpelling check of the comment\u003c/strong\u003e: Detects and corrects any spelling errors.\u003c/p\u003e\n\n\u003cp\u003e4️⃣ \u003cstrong\u003eRephrase comment\u003c/strong\u003e: Reformulate the comment making sure to maintain an appropriate tone. \u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155217443217\" alt=\"ChatGPT Assistant - Features\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWith ChatGPT Assistant, we provide agents with the tools to efficiently and personalized manage customer support 🚀\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the ChatGPT Assistant app, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eObtain your OpenAI API key by visiting platform.openai.com.\u003c/li\u003e\n\u003cli\u003eIn the installation wizard, provide your OpenAI API key when prompted.\u003c/li\u003e\n\u003cli\u003eChoose the desired mode, either advanced or basic.\n\u003cimg src=\"https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155208094353\" alt=\"ChatGPT Assistant - Features\"\u003e\u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to complete the installation.\u003c/li\u003e\n\u003cli\u003eOnce the installation is complete, the app will be available in your Zendesk Support dashboard.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Multilingual Support 🌐\n\nChatGPT Assistant offers support in multiple languages: Italian (it), English (en), Spanish (es), French (fr), German (de), Japanese (ja), Russian (ru), Portuguese (pt), Arabic (ar), Dutch (nl)\n\n## Basic and advanced Modes for Enhanced Support 🛠️\n\n- **Basic Mode**: We provide an overview of the open ticket, allowing agents to quickly understand the subject of the request. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155223946257)\n- **Advanced Mode**: This mode offers complete control over the selection of comments within the ticket. Agents can choose to use all comments or specific ones, providing a more detailed context. With the advanced version of ChatGPT Assistant, the following actions are possible:\n\n1️⃣ **Summarize the ticket**: Agents can extract a concise summary of the selected ticket's content. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155237646609)\n2️⃣ **Suggest a ready-made response to the agent for the customer**: Based on the ticket's context, ChatGPT can suggest predefined and suitable responses for the customer. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155208108177)\n3️⃣ **Check the sentiment**: The AI can analyze the sentiment of selected comments, providing information about the emotional tone. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155230019345)\n4️⃣ **Text-based commands to ChatGPT**: Agents can communicate with ChatGPT through free text, guiding it to obtain specific responses or perform certain actions. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155193127953)\n## Comments widget 📊\n- **The comments widget** is always present in both modes. It provides the following features:\n\n1️⃣ **Sentiment check of the comment**: Analyzes and displays the sentiment associated with comment.\n\n2️⃣ **Summarize comment**: Summarizes the comment for quick understanding.\n\n3️⃣ **Spelling check of the comment**: Detects and corrects any spelling errors.\n\n4️⃣ **Rephrase comment**: Reformulate the comment making sure to maintain an appropriate tone. ![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155217443217)\n\nWith ChatGPT Assistant, we provide agents with the tools to efficiently and personalized manage customer support 🚀","raw_installation_instructions":"To install the ChatGPT Assistant app, follow these steps:\n\n1. Obtain your OpenAI API key by visiting platform.openai.com.\n2. In the installation wizard, provide your OpenAI API key when prompted.\n3. Choose the desired mode, either advanced or basic.\n![ChatGPT Assistant - Features](https://vargroup-adiacent.zendesk.com/hc/it/article_attachments/19155208094353)\n4. Follow the on-screen instructions to complete the installation.\n5. Once the installation is complete, the app will be available in your Zendesk Support dashboard.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://977307.apps.zdusercontent.com/977307/assets/1727180703-7ce2f460a761460d21e479b68995938b/logo-small.png","large_icon":"https://977307.apps.zdusercontent.com/977307/assets/1727180703-7ce2f460a761460d21e479b68995938b/logo.png","screenshots":["https://977307.apps.zdusercontent.com/977307/assets/1727180703-7ce2f460a761460d21e479b68995938b/screenshot-0.png","https://977307.apps.zdusercontent.com/977307/assets/1727180703-7ce2f460a761460d21e479b68995938b/screenshot-1.png","https://977307.apps.zdusercontent.com/977307/assets/1727180703-7ce2f460a761460d21e479b68995938b/screenshot-2.png"],"installation_count":2},{"id":977755,"name":"Apple + ChatGPT AI assistant By Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2715224,"app_id":977755,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-09T05:36:17Z","updated_at":"2023-10-09T05:36:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3902,"entity_id":977755,"app_id":977755,"amount":2500,"name":"Lite","description":"\u003cp\u003eThe Lite plan allows you to connect one app per account  Apple + ChatGPT, the Pro Plan expands this to multiple app users. E.G if the user has two apps in the Apple store. It can support 1 app not more than that.  If you want to link numerous apps. Please select the Pro Plan.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0NzBTqfjIUomyPBpzhgWh17x","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1193,"cost_type":"CostStripe","active":true,"created_at":"2023-10-09T05:36:20.000Z","updated_at":"2023-10-09T05:36:20.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4039,"entity_id":977755,"app_id":977755,"amount":5000,"name":"Pro","description":"\u003cp\u003eThe Pro plan allows you to connect 2 or more app per account  Apple + ChatGPT,. E.G if the user has more than two apps in the Apple store. If the user has more than two Apps in the Apple Store, the user can integrate more than two Apps and receive reviews and ratings from the integrated apps.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0NzBTqfjIUomyPBp4bGK7DVw","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1225,"cost_type":"CostStripe","active":true,"created_at":"2023-11-09T17:20:20.000Z","updated_at":"2023-11-09T17:20:20.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-09T05:36:16Z","updated_at":"2025-04-04T00:10:54Z","terms_conditions_url":null,"app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2023-11-06T16:50:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2024-02-02T16:50:47Z","owner_id":269519,"author_name":"Saasly","author_email":"saas@spritle.com","author_url":"https://saasly.in","short_description":"Boost agent productivity and customer support with Apple + ChatGPT.","long_description":"\u003cp\u003eSaasly is an iPaaS integration organisation and we specialise in creating custom and marketplace apps for help desk, chat, and much more. This Apple + ChatGPT AI assistant is Saasly developed to handle your multiple apps for Apple Store reviews and ratings within Zendesk and it helps you to streamline your customer support process by seamlessly converting all customer inquiries from the Apple Store into Zendesk tickets, ensuring efficient management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at people@saasly.in\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eApple AI feature\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Multiple apps from the App Store can be managed within a Zendesk account.\u003c/li\u003e\n\u003cli\u003eAgents and administrators can configure settings to handle customer reviews and star ratings effectively.\u003c/li\u003e\n\u003cli\u003eAdministrators have the flexibility to enable or disable specific apps and  choose the rating range (1-5 stars) for which tickets should be generated.\u003c/li\u003e\n\u003cli\u003eTransform every customer review and rating into a Zendesk ticket.\u003c/li\u003e\n\u003cli\u003eAgents to respond to them directly from Zendesk. This streamlines  agent productivity, eliminating the need to navigate outside of Zendesk.\u003c/li\u003e\n\u003cli\u003eAutomatic and efficient ticket assignment to various groups or roles is based on the configurations set by administrators within Zendesk.\u003c/li\u003e\n\u003cli\u003eA single-view dashboard offers analytical data, including the total number of reviews, the overall count of apps listed in app stores, and month-wise graphical representations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eChatGPT enables users to:\u003c/strong\u003e- Provide personalized responses to customers based on ticket descriptions, and conversations.\u003cbr\u003e\n- Generate responses from ticket summaries in a matter of seconds.\u003cbr\u003e\n- Deliver error-free responses with correct grammar and spelling.\u003cbr\u003e\n- Respond to customers in a formal or casual tone.\u003cbr\u003e\n- Utilize the Playground option to create flexible prompt responses.\u003cbr\u003e\n- Choose to send responses as public replies or add them as internal notes.\u003cbr\u003e\n- Copy responses to the clipboard for future use.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these clear and concise steps to set up your application:\u003c/p\u003e\n\n\u003cp\u003eStep 1: Admin Installation and Authentication\u003cbr\u003e\n- Installation: Just click to install the application.\u003cbr\u003e\n- View Application: Launch the app.\u003cbr\u003e\n- Authentication: Click the authentication button in the First tab, to do the OAuth.\u003c/p\u003e\n\n\u003cp\u003eStep 2: Apple Credentials Setup\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSecond Tab: Switch to the second tab.\u003c/li\u003e\n\u003cli\u003eProvide Credentials: Input your P-8 file, issuer ID, and key ID.\u003c/li\u003e\n\u003cli\u003eAuthentication: Click to authenticate your Apple credentials.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStep 3: Application Integration\u003cbr\u003e\n- Third Tab: Navigate to the third tab.\u003cbr\u003e\n- Select Application: Choose an app from the list.\u003cbr\u003e\n- Enable Integration: Enable integration and set star rating criteria.\u003c/p\u003e\n\n\u003cp\u003eStep 4: ChatGPT Integration\u003cbr\u003e\n- Fourth Tab: Access the fourth tab.\u003cbr\u003e\n- API Key: Provide your ChatGPT API key.\u003cbr\u003e\n- Prompt Content: Customize content for ChatGPT prompt.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003cbr\u003e\nApple with ChatGPT AI is ready to use for seamless integration and review management. For support, contact our team. Thank you for choosing us!\u003c/p\u003e\n","raw_long_description":"Saasly is an iPaaS integration organisation and we specialise in creating custom and marketplace apps for help desk, chat, and much more. This Apple + ChatGPT AI assistant is Saasly developed to handle your multiple apps for Apple Store reviews and ratings within Zendesk and it helps you to streamline your customer support process by seamlessly converting all customer inquiries from the Apple Store into Zendesk tickets, ensuring efficient management. \n\n**Feel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at people@saasly.in**\n\n. \n\n**Apple AI feature**\n\n-  Multiple apps from the App Store can be managed within a Zendesk account.\n- Agents and administrators can configure settings to handle customer reviews and star ratings effectively.\n- Administrators have the flexibility to enable or disable specific apps and  choose the rating range (1-5 stars) for which tickets should be generated.\n- Transform every customer review and rating into a Zendesk ticket.\n- Agents to respond to them directly from Zendesk. This streamlines  agent productivity, eliminating the need to navigate outside of Zendesk.\n- Automatic and efficient ticket assignment to various groups or roles is based on the configurations set by administrators within Zendesk.\n- A single-view dashboard offers analytical data, including the total number of reviews, the overall count of apps listed in app stores, and month-wise graphical representations.\n\n**ChatGPT enables users to:**- Provide personalized responses to customers based on ticket descriptions, and conversations.\n- Generate responses from ticket summaries in a matter of seconds.\n- Deliver error-free responses with correct grammar and spelling.\n- Respond to customers in a formal or casual tone.\n- Utilize the Playground option to create flexible prompt responses.\n- Choose to send responses as public replies or add them as internal notes.\n- Copy responses to the clipboard for future use.\n","raw_installation_instructions":"Follow these clear and concise steps to set up your application:\n\nStep 1: Admin Installation and Authentication\n- Installation: Just click to install the application.\n- View Application: Launch the app.\n- Authentication: Click the authentication button in the First tab, to do the OAuth.\n\nStep 2: Apple Credentials Setup\n\n- Second Tab: Switch to the second tab.\n- Provide Credentials: Input your P-8 file, issuer ID, and key ID.\n- Authentication: Click to authenticate your Apple credentials.\n\nStep 3: Application Integration\n- Third Tab: Navigate to the third tab.\n- Select Application: Choose an app from the list.\n- Enable Integration: Enable integration and set star rating criteria.\n\nStep 4: ChatGPT Integration\n- Fourth Tab: Access the fourth tab.\n- API Key: Provide your ChatGPT API key.\n- Prompt Content: Customize content for ChatGPT prompt.\n\nYou're all set!\nApple with ChatGPT AI is ready to use for seamless integration and review management. For support, contact our team. Thank you for choosing us!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://977755.apps.zdusercontent.com/977755/assets/1706767863-d99f5e734223e364f58ea54f4efa22e3/logo-small.png","large_icon":"https://977755.apps.zdusercontent.com/977755/assets/1706767863-d99f5e734223e364f58ea54f4efa22e3/logo.png","screenshots":["https://977755.apps.zdusercontent.com/977755/assets/1706767863-d99f5e734223e364f58ea54f4efa22e3/screenshot-0.png","https://977755.apps.zdusercontent.com/977755/assets/1706767863-d99f5e734223e364f58ea54f4efa22e3/screenshot-1.png","https://977755.apps.zdusercontent.com/977755/assets/1706767863-d99f5e734223e364f58ea54f4efa22e3/screenshot-2.png"],"installation_count":0},{"id":977872,"name":"Cely","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":2715534,"app_id":977872,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-09T13:19:45Z","updated_at":"2023-10-09T13:19:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3903,"entity_id":977872,"app_id":977872,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-09T13:19:48.000Z","updated_at":"2023-10-09T13:19:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"fr","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-09T13:19:44Z","updated_at":"2026-03-04T15:46:27Z","terms_conditions_url":null,"app_organization":{"id":6047,"name":"Networth Telecom","email":"support@netw.fr","website":"https://networthtelecom.fr/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[7,1,19,25],"date_published":"2023-10-26T16:06:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://networthtelecom.fr/contact-form/"},"location_names":["background","top_bar"],"last_update_time":"2026-03-04T15:46:20Z","owner_id":269519,"author_name":"Networth Telecom","author_email":"contact@netw.fr","author_url":"https://networthtelecom.fr","short_description":"Cely integration allow you to use your Cely account with Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003e🚀 Networth Telecom expands its capabilities by integrating Zendesk Sales and Zendesk Support, now available to all Cely customers at no additional cost.\u003c/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eWhat can you achieve with Zendesk and Cely?\u003c/strong\u003e\u003cbr\u003e\nWith over \u003cstrong\u003e40 features\u003c/strong\u003e, \u003ca href=\"https://networthtelecom.fr/telephonie-ip/\"\u003eNetworth Telecom\u0026#39;s Cely call solution\u003c/a\u003e allows you to manage all your calls directly from your Zendesk application with just one click!\u003cbr\u003e\n\u003cstrong\u003eWhy choose Cely + Zendesk?\u003c/strong\u003e\u003cbr\u003e\n* Control your calls from Zendesk\u003cbr\u003e\n* Open the contact\u0026#39;s page on Zendesk\u003cbr\u003e\n* Identify your clients through the Cely interface\u003cbr\u003e\nAll these features are provided by Networth Telecom, ensuring carrier-grade \u003cstrong\u003ereliability\u003c/strong\u003e. Customize your experience with our professional call solutions. \u003cstrong\u003eOrganize\u003c/strong\u003e and \u003cstrong\u003eschedule\u003c/strong\u003e your meetings via chat, call, or video with just one click. Check your contacts\u0026#39; availability in real-time. \u003cstrong\u003eManage your call center\u003c/strong\u003e and \u003cstrong\u003ecomplex call scenarios\u003c/strong\u003e within one simple solution.\u003cbr\u003e\n\u003cstrong\u003eSpecifically, what features are available?\u003c/strong\u003e\u003cbr\u003e\n* Call transfer to conferences and your colleagues\u003cbr\u003e\n* International calls at reduced rates\u003cbr\u003e\n* Conference rooms\u003cbr\u003e\n* Real-time call status\u003cbr\u003e\n* Click-to-call\u003cbr\u003e\n* Callback\u003cbr\u003e\n* Chat\u003cbr\u003e\n* Unified messaging\u003cbr\u003e\n* Virtual and shared voicemail\u003cbr\u003e\n* Interactive voice menus\u003cbr\u003e\n* Forwarding to external and internal numbers\u003cbr\u003e\n* Same number for landline and mobile calls\u003cbr\u003e\n* ACD call distribution\u003cbr\u003e\n* Real-time statistics\u003cbr\u003e\n* Agent management\u003cbr\u003e\n* Call center solution\u003cbr\u003e\n\u003cstrong\u003eLet\u0026#39;s take this new step towards progress and simplicity together.\u003c/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eAny questions?\u003c/strong\u003e\u003cbr\u003e\nFeel free to contact us at \u003ca href=\"mailto:contact@netw.fr\"\u003econtact@netw.fr\u003c/a\u003e.\u003cbr\u003e\nYour data is safe with us and treated according to our \u003ca href=\"https://networthtelecom.fr/cely-privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter receiveing your Cely account you need to follow this steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eInstall Cely application by clicking on \u003cstrong\u003eInstall\u003c/strong\u003e button\u003c/li\u003e\n\u003cli\u003eTo finish the integration each user need to open his Cely application integration section at Settings \u0026gt; Integrations and click on \u003cstrong\u003eConnect\u003c/strong\u003e button for desired integration and follow the instructions on screen\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions please email us at \u003ca href=\"mailto:contact@netw.fr\"\u003econtact@netw.fr\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**🚀 Networth Telecom expands its capabilities by integrating Zendesk Sales and Zendesk Support, now available to all Cely customers at no additional cost.**\n**What can you achieve with Zendesk and Cely?**\nWith over **40 features**, [Networth Telecom's Cely call solution](https://networthtelecom.fr/telephonie-ip/) allows you to manage all your calls directly from your Zendesk application with just one click!\n**Why choose Cely + Zendesk?**\n* Control your calls from Zendesk\n* Open the contact's page on Zendesk\n* Identify your clients through the Cely interface\nAll these features are provided by Networth Telecom, ensuring carrier-grade **reliability**. Customize your experience with our professional call solutions. **Organize** and **schedule** your meetings via chat, call, or video with just one click. Check your contacts' availability in real-time. **Manage your call center** and **complex call scenarios** within one simple solution.\n**Specifically, what features are available?**\n* Call transfer to conferences and your colleagues\n* International calls at reduced rates\n* Conference rooms\n* Real-time call status\n* Click-to-call\n* Callback\n* Chat\n* Unified messaging\n* Virtual and shared voicemail\n* Interactive voice menus\n* Forwarding to external and internal numbers\n* Same number for landline and mobile calls\n* ACD call distribution\n* Real-time statistics\n* Agent management\n* Call center solution\n**Let's take this new step towards progress and simplicity together.**\n**Any questions?**\nFeel free to contact us at [contact@netw.fr](mailto:contact@netw.fr).\nYour data is safe with us and treated according to our [Privacy policy](https://networthtelecom.fr/cely-privacy-policy/)","raw_installation_instructions":"**Getting started**\n\nAfter receiveing your Cely account you need to follow this steps:\n\n1. Open Zendesk Marketplace\n2. Install Cely application by clicking on **Install** button\n3. To finish the integration each user need to open his Cely application integration section at Settings \u003e Integrations and click on **Connect** button for desired integration and follow the instructions on screen\n\nIf you have any questions please email us at [contact@netw.fr](mailto:contact@netw.fr)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://977872.apps.zdusercontent.com/977872/assets/1772638619-2298bec9ccaf96cda1a4cbeb34458853/support/logo-small.png","large_icon":"https://977872.apps.zdusercontent.com/977872/assets/1772638619-2298bec9ccaf96cda1a4cbeb34458853/support/logo.png","screenshots":["https://977872.apps.zdusercontent.com/977872/assets/1772638619-2298bec9ccaf96cda1a4cbeb34458853/support/screenshot-0.png","https://977872.apps.zdusercontent.com/977872/assets/1772638619-2298bec9ccaf96cda1a4cbeb34458853/support/screenshot-1.png","https://977872.apps.zdusercontent.com/977872/assets/1772638619-2298bec9ccaf96cda1a4cbeb34458853/support/screenshot-2.png"],"installation_count":3},{"id":978211,"name":"Messaging for Viber by Datafox","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2718568,"app_id":978211,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-10T01:07:28Z","updated_at":"2023-10-10T01:07:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2718563,"app_id":978211,"name":"suncoAppId","kind":"hidden","required":false,"position":1,"created_at":"2023-10-10T01:07:27Z","updated_at":"2023-10-10T01:07:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2718564,"app_id":978211,"name":"suncoKeyId","kind":"hidden","required":false,"position":2,"created_at":"2023-10-10T01:07:27Z","updated_at":"2023-10-10T01:07:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2718565,"app_id":978211,"name":"suncoSecretKey","kind":"hidden","required":false,"position":3,"created_at":"2023-10-10T01:07:27Z","updated_at":"2023-10-10T01:07:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2718566,"app_id":978211,"name":"viberAPIKey","kind":"hidden","required":false,"position":4,"created_at":"2023-10-10T01:07:28Z","updated_at":"2023-10-10T01:07:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2718567,"app_id":978211,"name":"suncoInteg","kind":"hidden","required":false,"position":5,"created_at":"2023-10-10T01:07:28Z","updated_at":"2023-10-10T01:07:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3904,"entity_id":978211,"app_id":978211,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1NxTphHgiHkMfOsvao3whKfY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NCadtHgiHkMfOsv","cost_id":1194,"cost_type":"CostStripe","active":true,"created_at":"2023-10-10T01:07:31.000Z","updated_at":"2023-10-10T01:07:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-10T01:07:26Z","updated_at":"2025-04-04T00:10:54Z","terms_conditions_url":"https://datafox-labs.github.io/user-guide/terms-of-use.html","app_organization":{"id":5845,"name":"Datafox Labs","email":"datafox000@gmail.com","website":"","country_code":"SG","stripe_account_id":"acct_1NCadtHgiHkMfOsv","state":"unpublished"},"locations":[2],"date_published":"2023-10-25T16:31:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2023-10-25T16:30:36Z","owner_id":269519,"author_name":"DataFox","author_email":"help.datafox@gmail.com","author_url":"https://github.com/Datafox-Labs","short_description":"Engage with your Viber™ users via Zendesk Sunshine Conversations","long_description":"\u003cp\u003e\u003cstrong\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEngage with your Viber™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more! \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits of using Messaging for Viber:\u003c/strong\u003e \u003cbr\u003e\n * ⚡Quick no-code installation \u003cbr\u003e\n * ✉️ Send text, files and images back to Viber users \u003cbr\u003e\n * 🏷️ Add macros, triggers, tags to Viber tickets \u003cbr\u003e\n * 📊 Create custom reports in Explore on tickets from Viber \u003cbr\u003e\n * 📈 Monitor Viber tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above) \u003c/p\u003e\n\n\u003cp\u003eFor any feedback on how to improve the app, please email \u003ca href=\"mailto:help.datafox@gmail.com\"\u003ehelp.datafox@gmail.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall your app to start. For more details on setup, please follow the instructions \u003ca href=\"https://datafox-labs.github.io/user-guide/how-to-install-messaging-for-viber.html\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.** \n\n Engage with your Viber™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more! \n\n **Benefits of using Messaging for Viber:** \n * ⚡Quick no-code installation \n * ✉️ Send text, files and images back to Viber users \n * 🏷️ Add macros, triggers, tags to Viber tickets \n * 📊 Create custom reports in Explore on tickets from Viber \n * 📈 Monitor Viber tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above) \n\n For any feedback on how to improve the app, please email [help.datafox@gmail.com](mailto:help.datafox@gmail.com)","raw_installation_instructions":"Install your app to start. For more details on setup, please follow the instructions [here](https://datafox-labs.github.io/user-guide/how-to-install-messaging-for-viber.html).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://978211.apps.zdusercontent.com/978211/assets/1698156298-02c1566aefc2b1461c088f85b2e50c0f/logo-small.png","large_icon":"https://978211.apps.zdusercontent.com/978211/assets/1698156298-02c1566aefc2b1461c088f85b2e50c0f/logo.png","screenshots":["https://978211.apps.zdusercontent.com/978211/assets/1698156298-02c1566aefc2b1461c088f85b2e50c0f/screenshot-0.png","https://978211.apps.zdusercontent.com/978211/assets/1698156298-02c1566aefc2b1461c088f85b2e50c0f/screenshot-1.png","https://978211.apps.zdusercontent.com/978211/assets/1698156298-02c1566aefc2b1461c088f85b2e50c0f/screenshot-2.png"],"installation_count":3},{"id":978319,"name":"Postcall","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-10T10:51:35Z","updated_at":"2026-06-02T18:40:30Z","terms_conditions_url":null,"app_organization":{"id":4375,"name":"Postcall","email":"support@postcall.io","website":"https://postcall.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-10-23T16:19:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://postcall.io/pricing"},"location_names":[],"last_update_time":"2026-06-02T18:40:28Z","owner_id":269519,"author_name":"Postcall","author_email":"support@postcall.io","author_url":"https://postcall.io","short_description":"Automatically send CSAT surveys by SMS, after your Zendesk Talk calls","long_description":"\u003cp\u003ePostcall integrates with Zendesk Talk to automatically send customer satisfaction surveys by SMS.\u003c/p\u003e\n\n\u003cp\u003eCreate your surveys in Postcall, and then use information about each call to create different scenarios for when a survey will be sent.\u003c/p\u003e\n\n\u003cp\u003eA common example would be:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIf it\u0026#39;s an inbound call\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn our support phone line\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd the call was handled by our Support Team\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThen send our survey\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse Postcall\u0026#39;s form builder to customize the questions, and choose from any type of rating you need (CSAT, NPS, Star rating, etc).\u003c/p\u003e\n\n\u003cp\u003ePostcall also works with Zendesk Support, to add survey information to the corresponding tickets from the calls.\u003c/p\u003e\n\n\u003cp\u003eIn Postcall\u0026#39;s dashboard, you can review and analyze all the survey responses, see how the scores change over time, and also see a leaderboard of all your agents, so you can see the overall performance of the team.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://postcall.io/privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou\u0026#39;ll need to sign up for a Postcall account, and then connect your Zendesk account (it will need to be an administrator of the Zendesk account who enables the integration). Follow the instruction on Zendesk to authorize Postcall to access your account, and then you\u0026#39;ll be redirected back to Postcall. After that, simply create your survey, configure the scenario for sending surveys, and we\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"Postcall integrates with Zendesk Talk to automatically send customer satisfaction surveys by SMS.\n\nCreate your surveys in Postcall, and then use information about each call to create different scenarios for when a survey will be sent.\n\nA common example would be:\n\n* If it's an inbound call\n\n* On our support phone line\n\n* And the call was handled by our Support Team\n\n* Then send our survey\n\nUse Postcall's form builder to customize the questions, and choose from any type of rating you need (CSAT, NPS, Star rating, etc).\n\nPostcall also works with Zendesk Support, to add survey information to the corresponding tickets from the calls.\n\nIn Postcall's dashboard, you can review and analyze all the survey responses, see how the scores change over time, and also see a leaderboard of all your agents, so you can see the overall performance of the team.\n\nLearn how we handle your data in our [privacy policy](https://postcall.io/privacy-policy).","raw_installation_instructions":"You'll need to sign up for a Postcall account, and then connect your Zendesk account (it will need to be an administrator of the Zendesk account who enables the integration). Follow the instruction on Zendesk to authorize Postcall to access your account, and then you'll be redirected back to Postcall. After that, simply create your survey, configure the scenario for sending surveys, and we're all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://978319.apps.zdusercontent.com/978319/assets/1778244558-68babaa0f9eb7213c4e5fb602da74379/logo-small.png","large_icon":"https://978319.apps.zdusercontent.com/978319/assets/1778244558-68babaa0f9eb7213c4e5fb602da74379/logo.png","screenshots":["https://978319.apps.zdusercontent.com/978319/assets/1778244558-68babaa0f9eb7213c4e5fb602da74379/screenshot-0.png","https://978319.apps.zdusercontent.com/978319/assets/1778244558-68babaa0f9eb7213c4e5fb602da74379/screenshot-1.png","https://978319.apps.zdusercontent.com/978319/assets/1778244558-68babaa0f9eb7213c4e5fb602da74379/screenshot-2.png"],"installation_count":0},{"id":978934,"name":"Setyl","state":"published","version":"1.2.6","framework_version":"2.0","parameters":[{"id":2720695,"app_id":978934,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-12T13:09:05Z","updated_at":"2023-10-12T13:09:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2720693,"app_id":978934,"name":"API_KEY","kind":"text","required":true,"position":1,"created_at":"2023-10-12T13:09:04Z","updated_at":"2023-10-12T13:09:04Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2720694,"app_id":978934,"name":"CONSUMER_ID","kind":"text","required":true,"position":2,"created_at":"2023-10-12T13:09:04Z","updated_at":"2023-10-12T13:09:04Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2744095,"app_id":978934,"name":"PRIVATE_CONVERSATIONS","kind":"checkbox","required":false,"position":3,"created_at":"2023-11-14T16:23:26Z","updated_at":"2023-11-14T16:23:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3909,"entity_id":978934,"app_id":978934,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-12T13:09:07.000Z","updated_at":"2023-10-12T13:09:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2023-10-12T13:09:04Z","updated_at":"2026-08-31T21:35:54Z","terms_conditions_url":null,"app_organization":{"id":6069,"name":"Setyl","email":"hello@setyl.com","website":"setyl.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-10-26T22:02:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://setyl.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-31T21:35:50Z","owner_id":269519,"author_name":"SetylTeam","author_email":"hello@setyl.com","author_url":"https://setyl.com","short_description":"IT Asset and License Management Platform","long_description":"\u003ch3\u003eGain full visibility over your IT assets, licenses, usage, and spend with Setyl.\u003c/h3\u003e\n\n\u003cp\u003eSetyl is a cloud-based IT Asset and License Management (ITAM) Platform, which connects to your existing systems with 100+ native integrations.\u003cbr\u003e\nUse Setyl to manage all your hardware assets and equipment, software applications and licenses, vendors, users and spend in one place — helping you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomate and scale daily IT operations\u003c/strong\u003e, including inventory management and user onboarding and offboarding.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIdentify and cut wasted IT spend\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBe audit-ready and stay compliant\u003c/strong\u003e, including with ISO 27001 and SOC 2.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith its intuitive interface, 100+ native integrations, and dedicated support at every step, the Setyl platform is fast to implement, easy to use, and built for collaboration.\u003c/p\u003e\n\n\u003ch3\u003eSetyl features include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIT asset and software license inventory\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFull asset lifecycle management\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSaaS subscription and software renewal tracking\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLicense rightsizing\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmployee onboarding and offboarding workflows\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eVendor audits\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSOC 2 and ISO 27001 compliance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIT spend management and reporting\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e100+ integrations with MDM, RMM, helpdesk, HR, SSO, IAM and more systems, plus API access\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://setyl.com\"\u003esetyl.com\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSetyl + Zendesk integration\u003c/h3\u003e\n\n\u003cp\u003eUse Setyl\u0026#39;s Zendesk integration to provide context to your support tickets in Zendesk and record the information in Setyl.\u003cbr\u003e\nThe integration enables you to link Zendesk tickets to assets, people, software applications and other records in Setyl. This allows you to view relevant Setyl record details directly within Zendesk tickets, while automatically keeping a history of associated tickets in the corresponding records in Setyl — ensuring all asset and application lifecycle information is accessible in one, centralized platform.\u003cbr\u003e\nSee it in action: \u003cstrong\u003eBook your demo at\u003c/strong\u003e \u003ca href=\"https://setyl.com/demo\"\u003esetyl.com/demo\u003c/a\u003e\u003cbr\u003e\nRead our \u003ca href=\"https://setyl.com/legal/privacy-notice\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://setyl.com/legal/terms-of-use\"\u003eTerms of Use\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to Setyl.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Settings \u0026gt; Integrations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePress Connect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWithin Setyl, create a new API key to use for the Zendesk connection - you can do this from Settings \u0026gt; Company Settings \u0026gt; API Keys.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Setyl App from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the API key and Consumer ID from Setyl to connect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable Private Conversations toggle if you don\u0026#39;t want Setyl to fetch ticket subject and description.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Gain full visibility over your IT assets, licenses, usage, and spend with Setyl.\n\nSetyl is a cloud-based IT Asset and License Management (ITAM) Platform, which connects to your existing systems with 100+ native integrations.\nUse Setyl to manage all your hardware assets and equipment, software applications and licenses, vendors, users and spend in one place — helping you to:\n\n* **Automate and scale daily IT operations**, including inventory management and user onboarding and offboarding.\n\n* **Identify and cut wasted IT spend**.\n\n* **Be audit-ready and stay compliant**, including with ISO 27001 and SOC 2.\n\nWith its intuitive interface, 100+ native integrations, and dedicated support at every step, the Setyl platform is fast to implement, easy to use, and built for collaboration.\n\n### Setyl features include:\n\n* IT asset and software license inventory\n\n* Full asset lifecycle management\n\n* SaaS subscription and software renewal tracking\n\n* License rightsizing\n\n* Employee onboarding and offboarding workflows\n\n* Vendor audits\n\n* SOC 2 and ISO 27001 compliance\n\n* IT spend management and reporting\n\n* 100+ integrations with MDM, RMM, helpdesk, HR, SSO, IAM and more systems, plus API access\n\nLearn more at [setyl.com](https://setyl.com)\n\n### Setyl + Zendesk integration\n\nUse Setyl's Zendesk integration to provide context to your support tickets in Zendesk and record the information in Setyl.\nThe integration enables you to link Zendesk tickets to assets, people, software applications and other records in Setyl. This allows you to view relevant Setyl record details directly within Zendesk tickets, while automatically keeping a history of associated tickets in the corresponding records in Setyl — ensuring all asset and application lifecycle information is accessible in one, centralized platform.\nSee it in action: **Book your demo at** [setyl.com/demo](https://setyl.com/demo)\nRead our [Privacy Policy](https://setyl.com/legal/privacy-notice) and [Terms of Use](https://setyl.com/legal/terms-of-use)","raw_installation_instructions":"1. Log in to Setyl.\n\n2. Go to Settings \u003e Integrations.\n\n3. Search for Zendesk.\n\n4. Press Connect.\n\n5. Within Setyl, create a new API key to use for the Zendesk connection - you can do this from Settings \u003e Company Settings \u003e API Keys.\n\n6. Install the Setyl App from the Zendesk Marketplace.\n\n7. Use the API key and Consumer ID from Setyl to connect.\n\n8. Enable Private Conversations toggle if you don't want Setyl to fetch ticket subject and description.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://978934.apps.zdusercontent.com/978934/assets/1783444621-b7440bcc416852665d48d5e2b142c15f/logo-small.png","large_icon":"https://978934.apps.zdusercontent.com/978934/assets/1783444621-b7440bcc416852665d48d5e2b142c15f/logo.png","screenshots":["https://978934.apps.zdusercontent.com/978934/assets/1783444621-b7440bcc416852665d48d5e2b142c15f/screenshot-0.png","https://978934.apps.zdusercontent.com/978934/assets/1783444621-b7440bcc416852665d48d5e2b142c15f/screenshot-1.png","https://978934.apps.zdusercontent.com/978934/assets/1783444621-b7440bcc416852665d48d5e2b142c15f/screenshot-2.png"],"installation_count":11},{"id":978969,"name":"Sellcustbridge","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2720763,"app_id":978969,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-12T16:26:51Z","updated_at":"2023-10-12T16:26:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3910,"entity_id":978969,"app_id":978969,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-12T16:26:53.000Z","updated_at":"2023-10-12T16:26:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-12T16:26:50Z","updated_at":"2025-04-04T00:10:55Z","terms_conditions_url":null,"app_organization":{"id":6035,"name":"BBK Codes Sp. z o. o.","email":"team@bbkcodes.com","website":"bbkcodes.com","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-11-03T15:38:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sc.bridgecentrum.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-03T15:37:08Z","owner_id":269519,"author_name":"bbkcodes support","author_email":"team@bbkcodes.com","author_url":"https://bbkcodes.com/","short_description":"Sellcustbridge - Amazon and eBay messages centralized","long_description":"\u003cp\u003eSellcustbridge revolutionizes the way marketplace sellers manage customer interactions.\u003cbr\u003e\nDesigned for efficiency, our tool seamlessly aggregates all buyer messages from multiple Amazon and eBay seller accounts, regardless of how many seller accounts you manage. With robust integrations for industry-leading helpdesk, your support process is elevated, ensuring you always have a pulse on customer communications. App Features: \u003c/p\u003e\n\n\u003cp\u003eCollect all messages from multiple Amazon and eBay seller accounts in a single helpdesk. \u003c/p\u003e\n\n\u003cp\u003eSee all relevant order details next to a customer message. \u003c/p\u003e\n\n\u003cp\u003eFill custom fields automatically by order related data. \u003c/p\u003e\n\n\u003cp\u003eCollaborate with Your support team in Sellcustbridge organisations\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eFirstly, it is necessary to register in Bridge Manager platform https://manager.bridgecentrum.com/. \n\n\u003col\u003e\n\u003cli\u003eCreate an account with subscription and then user will be able to enter http://sc.bridgecentrum.com/. \u003c/li\u003e\n\u003cli\u003eIn a separate browser tab, log in to your Zendesk account as an administrator. \u003c/li\u003e\n\u003cli\u003eOn the Sellcustbridge site user can start connecting Zendesk integration in the Helpdesk section. Once onboarding is started user has to install Zendesk App.\u003c/li\u003e\n\u003cli\u003eFind the Sellcustbridge App in Zendesk marketplace. \u003c/li\u003e\n\u003cli\u003eInstall the App. App doesn\u0026#39;t require any settings. \u003c/li\u003e\n\u003cli\u003eGo to any ticket opened after installation. If you don\u0026#39;t already have the apps sidebar opened, click the \u003ccode\u003eApps\u003c/code\u003e button in the upper right. Depending on when you created your Zendesk account, this may be an icon made of nine squares, or a button that actually says \u003ccode\u003eApps\u003c/code\u003e. \u003c/li\u003e\n\u003cli\u003eThe Zendesk integration connecting process is completed! \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Sellcustbridge revolutionizes the way marketplace sellers manage customer interactions.\nDesigned for efficiency, our tool seamlessly aggregates all buyer messages from multiple Amazon and eBay seller accounts, regardless of how many seller accounts you manage. With robust integrations for industry-leading helpdesk, your support process is elevated, ensuring you always have a pulse on customer communications. App Features: \n\n Collect all messages from multiple Amazon and eBay seller accounts in a single helpdesk. \n\n See all relevant order details next to a customer message. \n\n Fill custom fields automatically by order related data. \n\n Collaborate with Your support team in Sellcustbridge organisations","raw_installation_instructions":"1. Firstly, it is necessary to register in Bridge Manager platform https://manager.bridgecentrum.com/. \n 2. Create an account with subscription and then user will be able to enter http://sc.bridgecentrum.com/. \n 3. In a separate browser tab, log in to your Zendesk account as an administrator. \n 4. On the Sellcustbridge site user can start connecting Zendesk integration in the Helpdesk section. Once onboarding is started user has to install Zendesk App.\n 5. Find the Sellcustbridge App in Zendesk marketplace. \n 6. Install the App. App doesn't require any settings. \n 7. Go to any ticket opened after installation. If you don't already have the apps sidebar opened, click the `Apps` button in the upper right. Depending on when you created your Zendesk account, this may be an icon made of nine squares, or a button that actually says `Apps`. \n 8. The Zendesk integration connecting process is completed! \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://978969.apps.zdusercontent.com/978969/assets/1699006361-b9d419d105e75d9ecb7c9df909917d96/logo-small.png","large_icon":"https://978969.apps.zdusercontent.com/978969/assets/1699006361-b9d419d105e75d9ecb7c9df909917d96/logo.png","screenshots":["https://978969.apps.zdusercontent.com/978969/assets/1699006361-b9d419d105e75d9ecb7c9df909917d96/screenshot-0.png","https://978969.apps.zdusercontent.com/978969/assets/1699006361-b9d419d105e75d9ecb7c9df909917d96/screenshot-1.png","https://978969.apps.zdusercontent.com/978969/assets/1699006361-b9d419d105e75d9ecb7c9df909917d96/screenshot-2.png"],"installation_count":3},{"id":980386,"name":"PDF Print Export for Guide","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2724714,"app_id":980386,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-18T06:49:26Z","updated_at":"2023-10-18T06:49:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2724711,"app_id":980386,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2023-10-18T06:49:25Z","updated_at":"2023-10-18T06:49:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2724712,"app_id":980386,"name":"email","kind":"text","required":true,"position":2,"created_at":"2023-10-18T06:49:25Z","updated_at":"2023-10-18T06:49:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2724713,"app_id":980386,"name":"token","kind":"password","required":true,"position":3,"created_at":"2023-10-18T06:49:26Z","updated_at":"2023-10-18T06:49:26Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3915,"entity_id":980386,"app_id":980386,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-18T06:49:28.000Z","updated_at":"2023-10-18T06:49:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-18T06:49:24Z","updated_at":"2025-04-04T00:10:56Z","terms_conditions_url":"https://canaryapps.atlassian.net/servicedesk/customer/kb/view/78118913","app_organization":{"id":5865,"name":"Canary Apps LLC","email":"support+zendesk@canary-apps.com","website":"https://canary-apps.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2023-10-20T16:04:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pdfexport.canary-apps.com/pay/"},"location_names":["nav_bar"],"last_update_time":"2023-10-20T16:03:38Z","owner_id":269519,"author_name":"Canary Apps LLC","author_email":"dev+zendesk@canary-apps.com","author_url":"https://canary-apps.com","short_description":"Create PDFs from your knowledge base articles","long_description":"\u003cp\u003ePDF Print Export for Guide allows your agents to easily create beautiful print-ready PDFs based on your knowledge base articles with only a few clicks.\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eConfigure the app \u003c/li\u003e\n\u003cli\u003eSelect articles to export \u003c/li\u003e\n\u003cli\u003eCustomize your PDF \u003c/li\u003e\n\u003cli\u003eDownload! \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e## Contact \u003cbr\u003e\nIf you have any questions feel free to reach out to \u003ca href=\"mailto:support+zendesk@canary-apps.com\"\u003esupport+zendesk@canary-apps.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick install. \u003c/li\u003e\n\u003cli\u003eConfigure our app by providing an API token and an agent e-mail address \u003c/li\u003e\n\u003cli\u003eOpen the app by clicking our icon in the left sidebar \u003c/li\u003e\n\u003cli\u003eStart exporting your knowledge base articles \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions feel free to reach out to \u003ca href=\"mailto:support+zendesk@canary-apps.com\"\u003esupport+zendesk@canary-apps.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"PDF Print Export for Guide allows your agents to easily create beautiful print-ready PDFs based on your knowledge base articles with only a few clicks.\n\n## How it works \n- Configure the app \n- Select articles to export \n- Customize your PDF \n- Download! \n\n ## Contact \nIf you have any questions feel free to reach out to [support+zendesk@canary-apps.com](mailto:support+zendesk@canary-apps.com)","raw_installation_instructions":"- Click install. \n- Configure our app by providing an API token and an agent e-mail address \n- Open the app by clicking our icon in the left sidebar \n- Start exporting your knowledge base articles \n\nIf you have any questions feel free to reach out to [support+zendesk@canary-apps.com](mailto:support+zendesk@canary-apps.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://980386.apps.zdusercontent.com/980386/assets/1697777406-b5c0262d0bd9bfd10b938054967cf5e7/logo-small.png","large_icon":"https://980386.apps.zdusercontent.com/980386/assets/1697777406-b5c0262d0bd9bfd10b938054967cf5e7/logo.png","screenshots":["https://980386.apps.zdusercontent.com/980386/assets/1697777406-b5c0262d0bd9bfd10b938054967cf5e7/screenshot-0.png","https://980386.apps.zdusercontent.com/980386/assets/1697777406-b5c0262d0bd9bfd10b938054967cf5e7/screenshot-1.png","https://980386.apps.zdusercontent.com/980386/assets/1697777406-b5c0262d0bd9bfd10b938054967cf5e7/screenshot-2.png"],"installation_count":171},{"id":980832,"name":"ClientZen","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-19T15:52:35Z","updated_at":"2026-01-20T19:27:17Z","terms_conditions_url":null,"app_organization":{"id":5551,"name":"ClientZen","email":"support@clientzen.io","website":"https://clientzen.io","country_code":"RO","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-07-29T19:39:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.clientzen.io/pricing"},"location_names":[],"last_update_time":"2026-01-20T19:27:10Z","owner_id":269519,"author_name":"ClientZen","author_email":"support@clientzen.io","author_url":"https://www.clientzen.io","short_description":"Automated ticket tagging, sentiment analysis \u0026 real-time insights by Mantra AI","long_description":"\u003cp\u003eClientZen \u003cstrong\u003eautomates feedback analysis\u003c/strong\u003e and gives you \u003cstrong\u003eaccurate insights\u003c/strong\u003e, \u003cstrong\u003einstant answers\u003c/strong\u003e with Mantra AI and \u003cstrong\u003ereal-time monitoring\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSmart tagging applied automatically to every feedback (tickets, reviews, calls \u0026amp; more)\u003c/li\u003e\n\u003cli\u003eAccurate insights: contact reasons, recurring issues, main questions, and top feature requests\u003c/li\u003e\n\u003cli\u003eReal-time monitoring: feedback trends, anomalies (feedback spikes), personalized notifications\u003c/li\u003e\n\u003cli\u003eQuick answers on specific customer experience topics with Mantra AI\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo find out how ClientZen can help you, \u003ca href=\"https://www.clientzen.io/book-a-demo?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_content=book_a_demo\"\u003ebook a personalized demo\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Security at ClientZen\u003c/h3\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEncrypt data in transit so intercepted or stolen data cannot be read without keys\u003c/li\u003e\n\u003cli\u003eRestrict access using authentication so only authorized staff/systems can see specific data\u003c/li\u003e\n\u003cli\u003eMinimize and retain data only as long as necessary, collecting the least amount needed for clear, specific purposes\u003c/li\u003e\n\u003cli\u003eKeep systems patched, use firewalls/endpoint protection, and monitor for suspicious activity or breaches\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can review our \u003ca href=\"https://www.clientzen.io/privacy-policy\"\u003eprivacy policy\u003c/a\u003e, \u003ca href=\"https://www.clientzen.io/terms-and-conditions\"\u003eterms and conditions\u003c/a\u003e and \u003ca href=\"https://www.clientzen.io/cookies-policy\"\u003ecookie policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these instructions to connect your Zendesk data to your ClientZen account and if you have any questions, please reach out to us at support@clientzen.io\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up for a free trial \u003ca href=\"https://www.clientzen.io\"\u003ehere\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eAfter you add your name, email \u0026amp; password, click next and select: Connect With Zendesk\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk details as prompted\u003c/li\u003e\n\u003cli\u003eAllow ClientZen access to your Zendesk data\u003c/li\u003e\n\u003cli\u003eThe data connection will then be complete\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ClientZen **automates feedback analysis** and gives you **accurate insights**, **instant answers** with Mantra AI and **real-time monitoring**.\n\nKey Features:\n\n* Smart tagging applied automatically to every feedback (tickets, reviews, calls \u0026 more)\n* Accurate insights: contact reasons, recurring issues, main questions, and top feature requests\n* Real-time monitoring: feedback trends, anomalies (feedback spikes), personalized notifications\n* Quick answers on specific customer experience topics with Mantra AI\n\nTo find out how ClientZen can help you, [book a personalized demo](https://www.clientzen.io/book-a-demo?utm_source=Zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_marketplace\u0026utm_content=book_a_demo).\n\n### Data Security at ClientZen\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* Encrypt data in transit so intercepted or stolen data cannot be read without keys\n* Restrict access using authentication so only authorized staff/systems can see specific data\n* Minimize and retain data only as long as necessary, collecting the least amount needed for clear, specific purposes\n* Keep systems patched, use firewalls/endpoint protection, and monitor for suspicious activity or breaches\n\nYou can review our [privacy policy](https://www.clientzen.io/privacy-policy), [terms and conditions](https://www.clientzen.io/terms-and-conditions) and [cookie policy](https://www.clientzen.io/cookies-policy).","raw_installation_instructions":"Follow these instructions to connect your Zendesk data to your ClientZen account and if you have any questions, please reach out to us at support@clientzen.io\n\n1. Sign up for a free trial [here](https://www.clientzen.io)\n2. After you add your name, email \u0026 password, click next and select: Connect With Zendesk\n3. Enter your Zendesk details as prompted\n4. Allow ClientZen access to your Zendesk data\n5. The data connection will then be complete","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://980832.apps.zdusercontent.com/980832/assets/1768392185-9682f0193ebb7ff997bc9270170014d4/logo-small.png","large_icon":"https://980832.apps.zdusercontent.com/980832/assets/1768392185-9682f0193ebb7ff997bc9270170014d4/logo.png","screenshots":["https://980832.apps.zdusercontent.com/980832/assets/1768392185-9682f0193ebb7ff997bc9270170014d4/screenshot-0.png","https://980832.apps.zdusercontent.com/980832/assets/1768392185-9682f0193ebb7ff997bc9270170014d4/screenshot-1.png","https://980832.apps.zdusercontent.com/980832/assets/1768392185-9682f0193ebb7ff997bc9270170014d4/screenshot-2.png"],"installation_count":0},{"id":980951,"name":"Casas Bahia by menze","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2726389,"app_id":980951,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-20T03:34:31Z","updated_at":"2023-10-20T03:34:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3920,"entity_id":980951,"app_id":980951,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1O39R4AmrAhr80s8fZFY0NzA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C5hbZAmrAhr80s8","cost_id":1197,"cost_type":"CostStripe","active":true,"created_at":"2023-10-20T03:34:33.000Z","updated_at":"2023-10-20T03:34:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-RFB8RR0VZ8","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-10-20T03:34:30Z","updated_at":"2026-04-02T21:13:23Z","terms_conditions_url":"https://menze.la/terms-and-conditions.html","app_organization":{"id":1581,"name":"menze","email":"soporte@menze.la","website":"menze.la","country_code":"US","stripe_account_id":"acct_1C5hbZAmrAhr80s8","state":"published"},"locations":[3],"date_published":"2023-10-27T16:21:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-02T21:13:15Z","owner_id":269519,"author_name":"menze","author_email":"soporte@menze.la","author_url":"https://menze.la","short_description":"Managing incidents and customer service requests in Zendesk.","long_description":"\u003cp\u003eCasas Bahia on Zendesk is an innovative tool that allows users to integrate their Casas Bahia accounts with Zendesk, thus facilitating the management of incidents and customer service requests more efficiently. This application currently has the following features: Integration of Casas Bahia Accounts to Zendesk. \u003c/p\u003e\n\n\u003cp\u003eUsers can connect their Casas Bahia accounts to their Zendesk instances, allowing them to centrally manage all customer interactions and provide more effective support. \u003c/p\u003e\n\n\u003cp\u003eIncident Reception and Response: \u003c/p\u003e\n\n\u003cp\u003eUsers can receive incident notifications directly in Zendesk and respond to them quickly and efficiently, ensuring fluid communication and effective problem resolution. \u003c/p\u003e\n\n\u003cp\u003eIncident Creation from Zendesk: (Coming Soon) \u003c/p\u003e\n\n\u003cp\u003eUsers will be able to create incidents or requests directly from Zendesk, further simplifying the process of tracking and managing issues.\u003c/p\u003e\n\n\u003cp\u003eBy using this application, you accept our \u003ca href=\"https://menze.la/terms-and-conditions.html\"\u003eterms and conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1: Click on Free trial. \u003c/p\u003e\n\n\u003cp\u003eStep 2: A window will open where you must click on Install. \u003c/p\u003e\n\n\u003cp\u003eStep 3: On the next screen where Installation / Title appears, you can enter, if you wish, a name for the application, for example, Casas Bahia. Then, click on Proceed to payment. \u003c/p\u003e\n\n\u003cp\u003eStep 4: Complete the credit card information, check the box to accept the terms and conditions. Finally click on Start Test. \u003c/p\u003e\n\n\u003cp\u003eStep 5: If the payment was processed correctly, you will see on the screen under Activated Applications that it is now active. \u003c/p\u003e\n\n\u003cp\u003eStep 6: Go to Channel Apps. \u003c/p\u003e\n\n\u003cp\u003eStep 7: Select Grupo Casas Bahia and go to Accounts. \u003c/p\u003e\n\n\u003cp\u003eStep 8: Click Add, complete the client ID and Access Token data for the account in question and click Save account. \u003c/p\u003e\n","raw_long_description":"Casas Bahia on Zendesk is an innovative tool that allows users to integrate their Casas Bahia accounts with Zendesk, thus facilitating the management of incidents and customer service requests more efficiently. This application currently has the following features: Integration of Casas Bahia Accounts to Zendesk. \n\nUsers can connect their Casas Bahia accounts to their Zendesk instances, allowing them to centrally manage all customer interactions and provide more effective support. \n\n Incident Reception and Response: \n\n Users can receive incident notifications directly in Zendesk and respond to them quickly and efficiently, ensuring fluid communication and effective problem resolution. \n\n Incident Creation from Zendesk: (Coming Soon) \n\n Users will be able to create incidents or requests directly from Zendesk, further simplifying the process of tracking and managing issues.\n\nBy using this application, you accept our [terms and conditions](https://menze.la/terms-and-conditions.html).","raw_installation_instructions":"Step 1: Click on Free trial. \n\n Step 2: A window will open where you must click on Install. \n\n Step 3: On the next screen where Installation / Title appears, you can enter, if you wish, a name for the application, for example, Casas Bahia. Then, click on Proceed to payment. \n\n Step 4: Complete the credit card information, check the box to accept the terms and conditions. Finally click on Start Test. \n\n Step 5: If the payment was processed correctly, you will see on the screen under Activated Applications that it is now active. \n\nStep 6: Go to Channel Apps. \n\n Step 7: Select Grupo Casas Bahia and go to Accounts. \n\n Step 8: Click Add, complete the client ID and Access Token data for the account in question and click Save account. \n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://980951.apps.zdusercontent.com/980951/assets/1773145436-4224c133faea60d35dee547fb07ca05d/logo-small.png","large_icon":"https://980951.apps.zdusercontent.com/980951/assets/1773145436-4224c133faea60d35dee547fb07ca05d/logo.png","screenshots":["https://980951.apps.zdusercontent.com/980951/assets/1773145436-4224c133faea60d35dee547fb07ca05d/screenshot-0.png","https://980951.apps.zdusercontent.com/980951/assets/1773145436-4224c133faea60d35dee547fb07ca05d/screenshot-1.png","https://980951.apps.zdusercontent.com/980951/assets/1773145436-4224c133faea60d35dee547fb07ca05d/screenshot-2.png"],"installation_count":2},{"id":980969,"name":"ChatGPT AI By IntegrateCloud","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2726418,"app_id":980969,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-20T05:51:55Z","updated_at":"2023-10-20T05:51:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3921,"entity_id":980969,"app_id":980969,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-20T05:51:57.000Z","updated_at":"2023-10-20T05:51:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-20T05:51:54Z","updated_at":"2025-04-04T00:10:57Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-10-30T16:13:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-11-21T19:27:08Z","owner_id":269519,"author_name":"Integratecloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Instantly answer queries with ChatGPT AI bot trained on your Zendesk Help Center","long_description":"\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697714850072/chat-bot.gif\" alt=\"ChatGPT\"\u003e \u003c/p\u003e\n\n\u003cp\u003eInstantly answer your customer\u0026#39;s queries with a personalized ChatGPT AI bot trained on your Zendesk Help Center.\u003c/p\u003e\n\n\u003cp\u003eThe ChatGPT AI integration with Zendesk enables you to automate customer interactions and provide instant, personalized support, all within the Zendesk platform. Here are the key features of integrating a ChatGPT AI with IntegrateCloud: \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated responses:\u003c/strong\u003e The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102891600/image.png\" alt=\"ChatGPT\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102976683/image.png\" alt=\"ChatGPT AI App\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless handoff to agents:\u003c/strong\u003e When a customer query requires human intervention or if the ChatGPT AI cannot address the issue effectively, it can seamlessly transfer the conversation to a live agent within Zendesk. This ensures a smooth transition and prevents customers from having to repeat their concerns. This enables your support team to track and manage the issue effectively and provide timely resolution.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKnowledge base integration:\u003c/strong\u003e You can integrate the ChatGPT AI with Zendesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReal-time customer data:\u003c/strong\u003e The ChatGPT AI integration with Zendesk allows you to access customer data from Zendesk within the ChatGPT AI conversation. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReporting and analytics:\u003c/strong\u003e The integration provides valuable insights into ChatGPT AI performance, customer satisfaction, and agent productivity. This data helps you optimize your ChatGPT AI strategy and improve the overall customer experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697714850072/chat-bot.gif\" alt=\"ChatGPT AI App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eInstantly answer your customer\u0026#39;s queries with a personalized ChatGPT AI bot trained on your Zendesk Help Center.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated responses:\u003c/strong\u003e The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102891600/image.png\" alt=\"ChatGPT AI App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102976683/image.png\" alt=\"ChatGPT AI App\"\u003e \u003c/p\u003e\n\n\u003cp\u003eThis ensures a smooth transition and prevents customers from having to repeat their concerns.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKnowledge base integration:\u003c/strong\u003e You can integrate the ChatGPT AI with Zendesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention\u003c/p\u003e\n\n\u003cp\u003e. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\u003c/p\u003e\n\n\u003cp\u003eBy integrating a ChatGPT AI with Zendesk, you can automate customer interactions, improve response times, enhance self-service options, and provide a seamless customer support experience across channels.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into your Zendesk account and navigate to \u003cstrong\u003e\u0026#39;Admin\u0026#39;\u003c/strong\u003e. \u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003e\u0026#39;Marketplace\u0026#39;\u003c/strong\u003e under \u003cstrong\u003e\u0026#39;Apps\u0026#39;\u003c/strong\u003e , and look for \u003cstrong\u003e\u0026#39;IntegrateCloud ChatGPT AI App\u0026#39;\u003c/strong\u003e then click \u003cstrong\u003e\u0026#39;Install\u0026#39;\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to any of the existing tickets or create a new one. \u003c/li\u003e\n\u003cli\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"![ChatGPT](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697714850072/chat-bot.gif) \n\n Instantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Zendesk Help Center.\n\n   The ChatGPT AI integration with Zendesk enables you to automate customer interactions and provide instant, personalized support, all within the Zendesk platform. Here are the key features of integrating a ChatGPT AI with IntegrateCloud: \n\n **Automated responses:** The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\n\n ![ChatGPT](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102891600/image.png)\n\n ![ChatGPT AI App](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102976683/image.png) \n\n**Seamless handoff to agents:** When a customer query requires human intervention or if the ChatGPT AI cannot address the issue effectively, it can seamlessly transfer the conversation to a live agent within Zendesk. This ensures a smooth transition and prevents customers from having to repeat their concerns. This enables your support team to track and manage the issue effectively and provide timely resolution.\n\n **Knowledge base integration:** You can integrate the ChatGPT AI with Zendesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention.\n\n **Real-time customer data:** The ChatGPT AI integration with Zendesk allows you to access customer data from Zendesk within the ChatGPT AI conversation. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\n\n **Reporting and analytics:** The integration provides valuable insights into ChatGPT AI performance, customer satisfaction, and agent productivity. This data helps you optimize your ChatGPT AI strategy and improve the overall customer experience.\n\n![ChatGPT AI App](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697714850072/chat-bot.gif) \n\n Instantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Zendesk Help Center.\n\n **Automated responses:** The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\n\n ![ChatGPT AI App](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102891600/image.png)\n\n ![ChatGPT AI App](https://files.helpdocs.io/4eyz2q3b1t/articles/wep8fz1yqj/1697102976683/image.png) \n\nThis ensures a smooth transition and prevents customers from having to repeat their concerns.\n\n **Knowledge base integration:** You can integrate the ChatGPT AI with Zendesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention\n\n. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\n\n By integrating a ChatGPT AI with Zendesk, you can automate customer interactions, improve response times, enhance self-service options, and provide a seamless customer support experience across channels.","raw_installation_instructions":" \n 1. Log into your Zendesk account and navigate to **'Admin'**. \n 2. Locate the **'Marketplace'** under **'Apps'** , and look for **'IntegrateCloud ChatGPT AI App'** then click **'Install'**.  \n 3. Navigate to any of the existing tickets or create a new one. \n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://980969.apps.zdusercontent.com/980969/assets/1700580400-a7ca1aa5a24625a92036370b551078ab/logo-small.png","large_icon":"https://980969.apps.zdusercontent.com/980969/assets/1700580400-a7ca1aa5a24625a92036370b551078ab/logo.png","screenshots":["https://980969.apps.zdusercontent.com/980969/assets/1700580400-a7ca1aa5a24625a92036370b551078ab/screenshot-0.png","https://980969.apps.zdusercontent.com/980969/assets/1700580400-a7ca1aa5a24625a92036370b551078ab/screenshot-1.png","https://980969.apps.zdusercontent.com/980969/assets/1700580400-a7ca1aa5a24625a92036370b551078ab/screenshot-2.png"],"installation_count":19},{"id":982121,"name":"SIRP SOAR","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2730625,"app_id":982121,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-25T12:51:57Z","updated_at":"2023-10-25T12:51:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2764103,"app_id":982121,"name":"SIRP_Instance_Identifier","kind":"text","required":true,"position":1,"created_at":"2023-12-11T21:49:18Z","updated_at":"2023-12-11T21:49:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2755021,"app_id":982121,"name":"SIRP_APIToken","kind":"text","required":true,"position":2,"created_at":"2023-11-29T16:42:45Z","updated_at":"2023-11-29T16:42:45Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2730624,"app_id":982121,"name":"AutoCloseStatus","kind":"checkbox","required":false,"position":3,"created_at":"2023-10-25T12:51:56Z","updated_at":"2023-10-25T12:51:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3926,"entity_id":982121,"app_id":982121,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-25T12:51:59.000Z","updated_at":"2023-10-25T12:51:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-25T12:51:55Z","updated_at":"2025-04-04T00:10:57Z","terms_conditions_url":null,"app_organization":{"id":6086,"name":"SIRP SOAR","email":"support@sirp.io","website":"https://sirp.io","country_code":"PK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-11-30T18:51:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2023-12-11T21:49:17Z","owner_id":269519,"author_name":"SIRP","author_email":"info@sirp.io","author_url":"https://sirp.io","short_description":"An App to push the Zendesk ticket closure status to SIRP and Close Incident","long_description":"\u003cp\u003eSIRP is a risk-based Security Orchestration Automation and Response (SOAR) platform. SIRP makes it easy for security teams to quickly realize value through our free integrations and automation playbooks that let you take your security investigations from manual to lightning speed in no time.\u003c/p\u003e\n\n\u003cp\u003eSIRP provides a powerful yet simple solution that applies risk scoring and context to accelerate your investigation and incident response time, instantly increase your team’s efficiency, and gain invaluable metrics to manage and continually improve your security operations performance.\u003c/p\u003e\n\n\u003cp\u003eUnlike other SOAR solutions, our platform removes the complexities and makes your life easier with a fully supported, white glove experience. Our team empowers you to stop wasting time building integrations and spend more time stopping threats by providing unlimited integrations and playbook automations—at no extra cost. That’s our peace of mind commitment to you.\u003c/p\u003e\n\n\u003cp\u003eThis SIRP Zendesk App allows users to push the Zendesk ticket closure status to SIRP i.e. Close an Incident on SIRP\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install to to install the app. Then on the configuration page, add following details:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTitle: SIRP SOAR\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSIRP URL: Your SIRP instance URL\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSIRP API Key: API Key from your SIRP profile\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManual/Automated: Option to either close Incident automatically on Ticket Status Change or manually by clicking a button\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBased on the configuration, there are two options available for Incident closure on SIRP:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUsers can either close the Incident manually by clicking on a button displayed on right hand side of tickets screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOr the incident can be closed automatically as soon as the Zendesk ticket status changes to Closed\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNote: You can only close those Incidents in SIRP which were pushed from SIRP into Zendesk as Tickets. Each ticket received from SIRP contains ID of the Incident in SIRP. If the ID is not present then there is no link between the Zendesk Ticket and SIRP Incident.\u003c/p\u003e\n","raw_long_description":"SIRP is a risk-based Security Orchestration Automation and Response (SOAR) platform. SIRP makes it easy for security teams to quickly realize value through our free integrations and automation playbooks that let you take your security investigations from manual to lightning speed in no time.\n\nSIRP provides a powerful yet simple solution that applies risk scoring and context to accelerate your investigation and incident response time, instantly increase your team’s efficiency, and gain invaluable metrics to manage and continually improve your security operations performance.\n\nUnlike other SOAR solutions, our platform removes the complexities and makes your life easier with a fully supported, white glove experience. Our team empowers you to stop wasting time building integrations and spend more time stopping threats by providing unlimited integrations and playbook automations—at no extra cost. That’s our peace of mind commitment to you.\n\nThis SIRP Zendesk App allows users to push the Zendesk ticket closure status to SIRP i.e. Close an Incident on SIRP","raw_installation_instructions":"Click Install to to install the app. Then on the configuration page, add following details:\n\n* Title: SIRP SOAR\n\n* SIRP URL: Your SIRP instance URL\n\n* SIRP API Key: API Key from your SIRP profile\n\n* Manual/Automated: Option to either close Incident automatically on Ticket Status Change or manually by clicking a button\n\nBased on the configuration, there are two options available for Incident closure on SIRP:\n\n* Users can either close the Incident manually by clicking on a button displayed on right hand side of tickets screen.\n\n* Or the incident can be closed automatically as soon as the Zendesk ticket status changes to Closed\n\nNote: You can only close those Incidents in SIRP which were pushed from SIRP into Zendesk as Tickets. Each ticket received from SIRP contains ID of the Incident in SIRP. If the ID is not present then there is no link between the Zendesk Ticket and SIRP Incident.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://982121.apps.zdusercontent.com/982121/assets/1702284042-7c042bec4e7ba834f24812155ca89662/logo-small.png","large_icon":"https://982121.apps.zdusercontent.com/982121/assets/1702284042-7c042bec4e7ba834f24812155ca89662/logo.png","screenshots":["https://982121.apps.zdusercontent.com/982121/assets/1702284042-7c042bec4e7ba834f24812155ca89662/screenshot-0.png","https://982121.apps.zdusercontent.com/982121/assets/1702284042-7c042bec4e7ba834f24812155ca89662/screenshot-1.png","https://982121.apps.zdusercontent.com/982121/assets/1702284042-7c042bec4e7ba834f24812155ca89662/screenshot-2.png"],"installation_count":0},{"id":982742,"name":"Avenue","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2733092,"app_id":982742,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-27T16:03:18Z","updated_at":"2023-10-27T16:03:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3929,"entity_id":982742,"app_id":982742,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-27T16:03:20.000Z","updated_at":"2023-10-27T16:03:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-27T16:03:17Z","updated_at":"2025-04-04T00:10:58Z","terms_conditions_url":null,"app_organization":{"id":6082,"name":"Avenue","email":"support@useavenue.com","website":"https://avenue.app/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,9],"date_published":"2023-11-02T20:00:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://avenue.app/pricing"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2023-11-02T19:59:16Z","owner_id":269519,"author_name":"Avenue Technologies, Inc.","author_email":"support@useavenue.com","author_url":"https://avenue.app/","short_description":"Monitor business data in real-time and create Zendesk tickets based on data-driven triggers","long_description":"\u003cp\u003eAvenue is an alerting and playbooking tool for high-growth startups and enterprises. Avenue helps centralize business monitoring systems, ensure the right person is alerted at the right time and holds your team accountable for each follow-up all the way through resolution. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrates with dozens of messaging and ticketing tools, including Zendesk, Slack, SMS, Email, Linear, Asana, and more! \u003c/li\u003e\n\u003cli\u003eGet started with any data source, including PostgreSQL, Snowflake, BigQuery, MongoDB, MySQL, Databricks, PrestoDB, Google Sheets, Notion, and more!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse this Zendesk application to view the Avenue data associated with each Zendesk ticket and submit Avenue forms directly from Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall this application in your Zendesk workspace.\u003c/p\u003e\n\n\u003cp\u003eTo get started using Avenue in Zendesk:\u003cbr\u003e\n* Step 1: Navigate to Settings \u0026gt; Integrations in Avenue. Click on the Zendesk tile, and authenticate Zendesk with Avenue if you haven\u0026#39;t already done so. \u003cbr\u003e\n* Step 2: Once successfully integrated, add Zendesk as a Subscriber to any of your monitors to start automatically creating Zendesk tickets from your Avenue data. \u003cbr\u003e\n* Step 3: Go to your Zendesk workspace. You should see the tickets that Avenue created in your workspace. Click on any ticket, and you will see the Avenue data associated with that ticket in the sidebar. \u003cbr\u003e\n* Step 4: Click on \u0026quot;Submit a form\u0026quot; to submit an Avenue form. \u003c/p\u003e\n\n\u003cp\u003eContact support@useavenue.com if you have any issues.\u003c/p\u003e\n","raw_long_description":"Avenue is an alerting and playbooking tool for high-growth startups and enterprises. Avenue helps centralize business monitoring systems, ensure the right person is alerted at the right time and holds your team accountable for each follow-up all the way through resolution. \n\n* Integrates with dozens of messaging and ticketing tools, including Zendesk, Slack, SMS, Email, Linear, Asana, and more! \n* Get started with any data source, including PostgreSQL, Snowflake, BigQuery, MongoDB, MySQL, Databricks, PrestoDB, Google Sheets, Notion, and more!\n\nUse this Zendesk application to view the Avenue data associated with each Zendesk ticket and submit Avenue forms directly from Zendesk.","raw_installation_instructions":"Install this application in your Zendesk workspace.\n\nTo get started using Avenue in Zendesk:\n* Step 1: Navigate to Settings \u003e Integrations in Avenue. Click on the Zendesk tile, and authenticate Zendesk with Avenue if you haven't already done so. \n* Step 2: Once successfully integrated, add Zendesk as a Subscriber to any of your monitors to start automatically creating Zendesk tickets from your Avenue data. \n* Step 3: Go to your Zendesk workspace. You should see the tickets that Avenue created in your workspace. Click on any ticket, and you will see the Avenue data associated with that ticket in the sidebar. \n* Step 4: Click on \"Submit a form\" to submit an Avenue form. \n\n Contact support@useavenue.com if you have any issues.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://982742.apps.zdusercontent.com/982742/assets/1698951321-665e67318ac6a6381bcd14d76506a68f/logo-small.png","large_icon":"https://982742.apps.zdusercontent.com/982742/assets/1698951321-665e67318ac6a6381bcd14d76506a68f/logo.png","screenshots":["https://982742.apps.zdusercontent.com/982742/assets/1698951321-665e67318ac6a6381bcd14d76506a68f/screenshot-0.png","https://982742.apps.zdusercontent.com/982742/assets/1698951321-665e67318ac6a6381bcd14d76506a68f/screenshot-1.png","https://982742.apps.zdusercontent.com/982742/assets/1698951321-665e67318ac6a6381bcd14d76506a68f/screenshot-2.png"],"installation_count":1},{"id":982764,"name":"Macorva","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-27T18:01:15Z","updated_at":"2026-07-22T14:41:37Z","terms_conditions_url":null,"app_organization":{"id":6084,"name":"Macorva","email":"Support@macorva.com","website":"www.macorva.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-11-02T20:31:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.macorva.com/contact"},"location_names":[],"last_update_time":"2023-11-02T20:23:35Z","owner_id":269519,"author_name":"Macorva","author_email":"support@macorva.com","author_url":"https://www.macorva.com","short_description":"Seamless customer feedback collection with AI insights and personalized surveys","long_description":"\u003cp\u003eMacorva seamlessly integrates with Zendesk to provide a comprehensive customer feedback experience. With Macorva, you can automatically trigger customer surveys at key stages of the resolution process, allowing you to gather real-time feedback and gauge customer sentiment. Customize our mobile-first survey templates to match your branding and goals, and gain valuable insights through real-time analytics and reporting. Macorva also monitors agent performance, tracks customer satisfaction scores, and promotes enhanced customer engagement, resulting in increased loyalty and positive referrals.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cp\u003eSeamless Integration: Macorva seamlessly fits into your existing Zendesk ticketing system and workflows. Our technology adapts to your environment, minimizing disruption to your operations.\u003c/p\u003e\n\n\u003cp\u003eAutomated Survey Trigger: Macorva automatically sends out customer satisfaction surveys when a support ticket changes. This real-time feedback loop allows organizations to gauge customer sentiment at critical touchpoints.\u003c/p\u003e\n\n\u003cp\u003eCustomizable Survey Templates: Tailor your surveys to match your branding and tone, and automatically generate specific questions that matter most to your organization with Radiant AI. Whether you want to measure response time, agent performance, or overall customer experience, Macorva provides the flexibility to create surveys that align with your goals.\u003c/p\u003e\n\n\u003cp\u003eRadiant AI® Action Planning: For every survey, Radiant AI automatically generates a unique response plan, addressing customer concerns efficiently and aiding in the refinement of your customer experience strategy.Cn\u003cbr\u003e\n Real-time Analytics: Macorva doesn\u0026#39;t just collect feedback; it also provides real-time analytics and reporting that can be delivered automatically to your manager’s inbox. Use this data to spot customer satisfaction trends, find areas to improve, and  track the impact of changes to your support process.\u003c/p\u003e\n\n\u003cp\u003eWeekly AI Performance Reports: Get weekly AI summaries that analyze customer comments and nuanced feedback. These reports link customer feedback to employee development plans, enabling targeted improvement.Stay informed on agent performance and developmental areas, all delivered directly to your inbox.\u003c/p\u003e\n\n\u003cp\u003eEnhanced Customer Engagement: Macorva\u0026#39;s automatic surveys make customers feel heard and valued when it matters most. This timely engagement can lead to more loyalty and positive referrals.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact us at support@macorva.com to begin installation process\u003c/p\u003e\n","raw_long_description":"Macorva seamlessly integrates with Zendesk to provide a comprehensive customer feedback experience. With Macorva, you can automatically trigger customer surveys at key stages of the resolution process, allowing you to gather real-time feedback and gauge customer sentiment. Customize our mobile-first survey templates to match your branding and goals, and gain valuable insights through real-time analytics and reporting. Macorva also monitors agent performance, tracks customer satisfaction scores, and promotes enhanced customer engagement, resulting in increased loyalty and positive referrals.\n\n Key Features:\n\n Seamless Integration: Macorva seamlessly fits into your existing Zendesk ticketing system and workflows. Our technology adapts to your environment, minimizing disruption to your operations.\n\n Automated Survey Trigger: Macorva automatically sends out customer satisfaction surveys when a support ticket changes. This real-time feedback loop allows organizations to gauge customer sentiment at critical touchpoints.\n\n Customizable Survey Templates: Tailor your surveys to match your branding and tone, and automatically generate specific questions that matter most to your organization with Radiant AI. Whether you want to measure response time, agent performance, or overall customer experience, Macorva provides the flexibility to create surveys that align with your goals.\n\n Radiant AI® Action Planning: For every survey, Radiant AI automatically generates a unique response plan, addressing customer concerns efficiently and aiding in the refinement of your customer experience strategy.Cn\n Real-time Analytics: Macorva doesn't just collect feedback; it also provides real-time analytics and reporting that can be delivered automatically to your manager’s inbox. Use this data to spot customer satisfaction trends, find areas to improve, and  track the impact of changes to your support process.\n\n Weekly AI Performance Reports: Get weekly AI summaries that analyze customer comments and nuanced feedback. These reports link customer feedback to employee development plans, enabling targeted improvement.Stay informed on agent performance and developmental areas, all delivered directly to your inbox.\n\n Enhanced Customer Engagement: Macorva's automatic surveys make customers feel heard and valued when it matters most. This timely engagement can lead to more loyalty and positive referrals.","raw_installation_instructions":"Contact us at support@macorva.com to begin installation process","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://982764.apps.zdusercontent.com/982764/assets/1698935716-908834e3f5dd850497d19eee044d26ea/logo-small.png","large_icon":"https://982764.apps.zdusercontent.com/982764/assets/1698935716-908834e3f5dd850497d19eee044d26ea/logo.png","screenshots":["https://982764.apps.zdusercontent.com/982764/assets/1698935716-908834e3f5dd850497d19eee044d26ea/screenshot-0.png","https://982764.apps.zdusercontent.com/982764/assets/1698935716-908834e3f5dd850497d19eee044d26ea/screenshot-1.png","https://982764.apps.zdusercontent.com/982764/assets/1698935716-908834e3f5dd850497d19eee044d26ea/screenshot-2.png"],"installation_count":0},{"id":984070,"name":"Extract Text From Image","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2736532,"app_id":984070,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-02T16:12:55Z","updated_at":"2023-11-02T16:12:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3936,"entity_id":984070,"app_id":984070,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1O7OySHx3fTavT7Qa6VpwvNS","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1O56G7Hx3fTavT7Q","cost_id":1199,"cost_type":"CostStripe","active":true,"created_at":"2023-11-02T16:12:57.000Z","updated_at":"2023-11-02T16:12:57.000Z","trial_days":1,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-02T16:12:54Z","updated_at":"2026-09-04T16:35:28Z","terms_conditions_url":"https://www.ocrly.biz/new-tosa.htm","app_organization":{"id":6112,"name":"OCR.Ly","email":"help@ocrly.biz","website":"https://ocrly.biz/","country_code":"CA","stripe_account_id":"acct_1O56G7Hx3fTavT7Q","state":"unpublished"},"locations":[10],"date_published":"2023-11-02T20:13:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-09-04T16:35:26Z","owner_id":269519,"author_name":"OCRly","author_email":"help@OCRly.biz","author_url":"https://www.OCRly.biz","short_description":"Converts images to searchable text as a private note in just one click.","long_description":"\u003cp\u003eExtract text from images with our OCR app. We created this app to help support agents find related tickets fast by OCR. Having the text in a private note makes it easier to find similar issues. \u003c/p\u003e\n\n\u003cp\u003eIt converts screenshots and images into searchable text with one click then places the text inside your ticket as a private note. \u003c/p\u003e\n\n\u003cp\u003eUses optical character recognition (OCR) to help you type up searchable text in tickets quickly. At the moment, we  just support images that are in the comments (in-line or attachments). Externally hosted images or PDF files are ignored unless you first paste the image from the PDF file into a private comment. \u003c/p\u003e\n\n\u003cp\u003eData disclosure: Will not sell or disclose the information submitted nor the images. We do not permanently store images submitted for OCR processing or the OCR text output generated from those images. OCR output is returned to the Zendesk ticket and is stored only within the Customer\u0026#39;s own system. Full Policy is here https://www.ocrly.biz/new-tosa.htm\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click to add it from the marketplace then go to your manage apps page to install. You will be prompted to connect the OAuth on the first time you click the icon. The app will appear in your ticket editor as a small icon. Click connect, then Allow OCRLY to access your Zendesk account? Read all ticket data. Click Allow, then you will see confirmation message and close the window then refresh your Zendesk support page. Now, you can select the number of images to see from the drop down menu in the app and click convert next to each image.\u003c/p\u003e\n","raw_long_description":"Extract text from images with our OCR app. We created this app to help support agents find related tickets fast by OCR. Having the text in a private note makes it easier to find similar issues. \n\n It converts screenshots and images into searchable text with one click then places the text inside your ticket as a private note. \n\n Uses optical character recognition (OCR) to help you type up searchable text in tickets quickly. At the moment, we  just support images that are in the comments (in-line or attachments). Externally hosted images or PDF files are ignored unless you first paste the image from the PDF file into a private comment. \n\n Data disclosure: Will not sell or disclose the information submitted nor the images. We do not permanently store images submitted for OCR processing or the OCR text output generated from those images. OCR output is returned to the Zendesk ticket and is stored only within the Customer's own system. Full Policy is here https://www.ocrly.biz/new-tosa.htm","raw_installation_instructions":"Simply click to add it from the marketplace then go to your manage apps page to install. You will be prompted to connect the OAuth on the first time you click the icon. The app will appear in your ticket editor as a small icon. Click connect, then Allow OCRLY to access your Zendesk account? Read all ticket data. Click Allow, then you will see confirmation message and close the window then refresh your Zendesk support page. Now, you can select the number of images to see from the drop down menu in the app and click convert next to each image.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://984070.apps.zdusercontent.com/984070/assets/1787418024-c9e5f2609fbc1bfb0f18427d0a724528/logo-small.png","large_icon":"https://984070.apps.zdusercontent.com/984070/assets/1787418024-c9e5f2609fbc1bfb0f18427d0a724528/logo.png","screenshots":["https://984070.apps.zdusercontent.com/984070/assets/1787418024-c9e5f2609fbc1bfb0f18427d0a724528/screenshot-0.png","https://984070.apps.zdusercontent.com/984070/assets/1787418024-c9e5f2609fbc1bfb0f18427d0a724528/screenshot-1.png","https://984070.apps.zdusercontent.com/984070/assets/1787418024-c9e5f2609fbc1bfb0f18427d0a724528/screenshot-2.png"],"installation_count":4},{"id":984121,"name":"Stylo Voice AI","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":2736723,"app_id":984121,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-02T20:40:48Z","updated_at":"2023-11-02T20:40:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2736721,"app_id":984121,"name":"oai_api_key","kind":"password","required":false,"position":1,"created_at":"2023-11-02T20:40:48Z","updated_at":"2023-11-02T20:40:48Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2736722,"app_id":984121,"name":"authorize_oai_usage","kind":"checkbox","required":false,"position":2,"created_at":"2023-11-02T20:40:48Z","updated_at":"2023-11-02T20:40:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3531024,"app_id":984121,"name":"platform_shared_secret","kind":"hidden","required":false,"position":3,"created_at":"2026-03-04T20:44:09Z","updated_at":"2026-03-04T20:44:09Z","default_value":"voice-platform-shared-secret","secure":true,"scopes":null,"options":null}],"plans":[{"id":3938,"entity_id":984121,"app_id":984121,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-11-02T20:40:51.000Z","updated_at":"2023-11-02T20:40:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-02T20:40:47Z","updated_at":"2026-03-04T20:44:09Z","terms_conditions_url":"https://www.askstylo.com/terms-of-service","app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2023-11-09T17:49:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-03-04T20:44:06Z","owner_id":269519,"author_name":"Stylo","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"Generate accurate transcriptions, translations, and summaries with a single click.","long_description":"\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/stylo-voice-marketplace/banner.png\" alt=\"Stylo Voice Banner\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eStylo Voice AI: Instant Call Summaries, Transcriptions \u0026amp; Translations\u003c/h1\u003e\n\n\u003cp\u003eEvery call holds critical context your team shouldn\u0026#39;t have to dig for. Stylo Voice AI automatically summarizes, transcribes, and translates calls and voicemails - giving agents the full picture the moment they open a ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/stylo-voice-marketplace/ui.png\" alt=\"UI Screenshot\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat You Get\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCall Summaries \u0026amp; Transcriptions\u003c/strong\u003e — Get a clear, actionable summary of every call in seconds. Full transcriptions included so nothing gets lost.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultilingual Translation\u003c/strong\u003e — Calls and voicemails in any language, translated instantly. Your team stays in the loop regardless of what language the customer speaks.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/stylo-voice-marketplace/translation.png\" alt=\"Voicemail Translation Screenshot\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVoicemail Transcription\u003c/strong\u003e — Read instead of listen. Every voicemail is transcribed and ready to scan at a glance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eUse Stylo Voice AI \u003cstrong\u003efor free\u003c/strong\u003e with your own OpenAI API key, or get full access bundled with \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/849231\"\u003eStylo Assist\u003c/a\u003e or \u003ca href=\"https://www.zendesk.com/au/marketplace/apps/support/1002827\"\u003eStylo Scores\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eComing Soon\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSpeaker Recognition\u003c/strong\u003e — Automatically distinguish between agent and customer in transcriptions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/apps-by-stylo.png\" alt=\"Meet the Stylo app suite\"\u003e\u003c/p\u003e\n\n\u003cp\u003eJoin the teams already using Stylo Voice AI to work smarter and resolve faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png\" alt=\"Companies using Stylo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://askstylo.com\"\u003easkstylo.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. If you\u0026#39;d like to use your OpenAI key, please provide it in the app settings and authorize usage of your key.\u003c/p\u003e\n","raw_long_description":"![Stylo Voice Banner](https://assets.askstylo.services/img/stylo-voice-marketplace/banner.png)\n\n# Stylo Voice AI: Instant Call Summaries, Transcriptions \u0026 Translations\n\nEvery call holds critical context your team shouldn't have to dig for. Stylo Voice AI automatically summarizes, transcribes, and translates calls and voicemails - giving agents the full picture the moment they open a ticket.\n\n![UI Screenshot](https://assets.askstylo.services/img/stylo-voice-marketplace/ui.png)\n\n---\n\n### What You Get\n\n- **Call Summaries \u0026 Transcriptions** — Get a clear, actionable summary of every call in seconds. Full transcriptions included so nothing gets lost.\n\n- **Multilingual Translation** — Calls and voicemails in any language, translated instantly. Your team stays in the loop regardless of what language the customer speaks.\n\n![Voicemail Translation Screenshot](https://assets.askstylo.services/img/stylo-voice-marketplace/translation.png)\n\n- **Voicemail Transcription** — Read instead of listen. Every voicemail is transcribed and ready to scan at a glance.\n\n---\n\n### Pricing\n\nUse Stylo Voice AI **for free** with your own OpenAI API key, or get full access bundled with [Stylo Assist](https://www.zendesk.com/marketplace/apps/support/849231) or [Stylo Scores](https://www.zendesk.com/au/marketplace/apps/support/1002827).\n\n---\n\n### Coming Soon\n\n- **Speaker Recognition** — Automatically distinguish between agent and customer in transcriptions.\n\n---\n\n![Meet the Stylo app suite](https://assets.askstylo.services/img/marketplace-scores/apps-by-stylo.png)\n\nJoin the teams already using Stylo Voice AI to work smarter and resolve faster.\n\n![Companies using Stylo](https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png)\n\nLearn more at [askstylo.com](https://askstylo.com)\n\n[Privacy Policy](https://askstylo.com/privacy-policy)","raw_installation_instructions":"Simply click install. If you'd like to use your OpenAI key, please provide it in the app settings and authorize usage of your key.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://984121.apps.zdusercontent.com/984121/assets/1772656417-6b1bbc9deec3efd7f374b3b84ffef2ca/logo-small.png","large_icon":"https://984121.apps.zdusercontent.com/984121/assets/1772656417-6b1bbc9deec3efd7f374b3b84ffef2ca/logo.png","screenshots":["https://984121.apps.zdusercontent.com/984121/assets/1772656417-6b1bbc9deec3efd7f374b3b84ffef2ca/screenshot-0.png","https://984121.apps.zdusercontent.com/984121/assets/1772656417-6b1bbc9deec3efd7f374b3b84ffef2ca/screenshot-1.png","https://984121.apps.zdusercontent.com/984121/assets/1772656417-6b1bbc9deec3efd7f374b3b84ffef2ca/screenshot-2.png"],"installation_count":63},{"id":984308,"name":"Out-Of-Office by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2737223,"app_id":984308,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-03T13:12:27Z","updated_at":"2023-11-03T13:12:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3940,"entity_id":984308,"app_id":984308,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0O8Mm2fjIUomyPBpEmhNu6h6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1200,"cost_type":"CostStripe","active":true,"created_at":"2023-11-03T13:12:30.000Z","updated_at":"2023-11-03T13:12:30.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-03T13:12:27Z","updated_at":"2025-04-04T00:10:59Z","terms_conditions_url":"https://www.spritle.com/terms-conditions","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2023-11-16T19:17:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2023-11-16T19:15:38Z","owner_id":269519,"author_name":"Saasly","author_email":"saas@spritle.com","author_url":"https://saasly.in","short_description":"Enhance agents and customer support by activating the out-of-office.","long_description":"\u003cp\u003eFacing challenges handling customer queries with unavailable support agents?\u003c/p\u003e\n\n\u003cp\u003eSaasly offers an automation-driven application for streamlined customer support, providing comprehensive assistance and advanced agent availability monitoring via group and individual filters.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTop Features :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAgents have the capability to set Out-of-Office (OOO) status for future dates, enabling them to plan ahead.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents can define a customized response Automation rule for their Out-of-Office status. During the agent\u0026#39;s absence, ticket assignments are restricted until their return.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo streamline administrative processes, a clear and comprehensive view is provided, ensuring a simplified experience for administrators.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u0026quot;Settings\u0026quot; tab in your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to the \u0026quot;Admin Center\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Admin Center, find and select \u0026quot;Apps and Integrations\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the Apps and Integrations menu, choose \u0026quot;Zendesk Support Apps.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026quot;Marketplace\u0026quot; to access the Zendesk App Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Marketplace, use the search function to find the \u0026quot;Out Of Office by Saasly\u0026quot; app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the \u0026quot;Out Of Office by Saasly\u0026quot; app from the search results.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose the \u0026quot;Free Trial\u0026quot; option.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect your Zendesk domain from the options provided.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide a title for the installation if required.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button to begin the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the installation is complete, the application will be displayed in the left-side column menu of your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Facing challenges handling customer queries with unavailable support agents?\n\nSaasly offers an automation-driven application for streamlined customer support, providing comprehensive assistance and advanced agent availability monitoring via group and individual filters.\n\n**Top Features :**\n\n- Agents have the capability to set Out-of-Office (OOO) status for future dates, enabling them to plan ahead.\n\n- Agents can define a customized response Automation rule for their Out-of-Office status. During the agent's absence, ticket assignments are restricted until their return.\n\n- To streamline administrative processes, a clear and comprehensive view is provided, ensuring a simplified experience for administrators.","raw_installation_instructions":"- Click on the \"Settings\" tab in your Zendesk Support account.\n\n- Navigate to the \"Admin Center\".\n\n- In the Admin Center, find and select \"Apps and Integrations\".\n\n- From the Apps and Integrations menu, choose \"Zendesk Support Apps.\"\n\n- Click on \"Marketplace\" to access the Zendesk App Marketplace.\n\n- In the Marketplace, use the search function to find the \"Out Of Office by Saasly\" app.\n\n- Select the \"Out Of Office by Saasly\" app from the search results.\n\n- Choose the \"Free Trial\" option.\n\n- Select your Zendesk domain from the options provided.\n\n- Provide a title for the installation if required.\n\n- Click the \"Install\" button to begin the installation process.\n\n- Once the installation is complete, the application will be displayed in the left-side column menu of your Zendesk Support account.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://984308.apps.zdusercontent.com/984308/assets/1700157637-b41c794e5a74a46f3479675f842c7313/logo-small.png","large_icon":"https://984308.apps.zdusercontent.com/984308/assets/1700157637-b41c794e5a74a46f3479675f842c7313/logo.png","screenshots":["https://984308.apps.zdusercontent.com/984308/assets/1700157637-b41c794e5a74a46f3479675f842c7313/screenshot-0.png","https://984308.apps.zdusercontent.com/984308/assets/1700157637-b41c794e5a74a46f3479675f842c7313/screenshot-1.png","https://984308.apps.zdusercontent.com/984308/assets/1700157637-b41c794e5a74a46f3479675f842c7313/screenshot-2.png"],"installation_count":0},{"id":984378,"name":"Mercado Pago by menze","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2737583,"app_id":984378,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-03T17:46:13Z","updated_at":"2023-11-03T17:46:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3945,"entity_id":984378,"app_id":984378,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1O8RP3AmrAhr80s8f6FnXfzh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C5hbZAmrAhr80s8","cost_id":1204,"cost_type":"CostStripe","active":true,"created_at":"2023-11-03T17:46:15.000Z","updated_at":"2023-11-03T17:46:15.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-J1J152B6CX","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-03T17:46:12Z","updated_at":"2026-03-11T21:34:43Z","terms_conditions_url":"https://menze.la/terms-and-conditions.html","app_organization":{"id":1581,"name":"menze","email":"soporte@menze.la","website":"menze.la","country_code":"US","stripe_account_id":"acct_1C5hbZAmrAhr80s8","state":"published"},"locations":[3,2],"date_published":"2023-11-22T16:58:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-03-11T21:34:37Z","owner_id":269519,"author_name":"menze, Inc","author_email":"soporte@menze.la","author_url":"https://menze.la","short_description":"Mercado Pago integration, create and send payment links from your Zendesk tickets.","long_description":"\u003cp\u003eWith this plugin you will be able to integrate Mercado Pago to Zendesk to be able to create and send payment links directly within your Zendesk Support tickets. Offer a faster and easier payment method to your customers. \u003c/p\u003e\n\n\u003cp\u003ePayment link is a practical and fast collection solution that allows you to sell and charge whatever you want and through any channel, without having to have the product published on Mercado Libre. \u003c/p\u003e\n\n\u003cp\u003eWith Mercado Pago in Zendesk, you will be able to: \u003c/p\u003e\n\n\u003cp\u003eOptimize your agents time. \u003c/p\u003e\n\n\u003cp\u003eIntegrate Mercado Pago accounts to Zendesk. \u003c/p\u003e\n\n\u003cp\u003eCreate Mercado Pago payment links within Zendesk Support. \u003c/p\u003e\n\n\u003cp\u003eConsult the Ticket Activity. That is, display a list of Mercado Pago payment links created in different tickets.\u003c/p\u003e\n\n\u003cp\u003eAny questions? Feel free to contact us at \u003ca href=\"http://menze.la/\"\u003emenze.la\u003c/a\u003e and we will be happy to help you.\u003c/p\u003e\n\n\u003cp\u003eBy using this application, you accept our \u003ca href=\"https://menze.la/terms-and-conditions.html\"\u003eterms and conditions\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003cp\u003eStep 1: Click Buy. \u003c/p\u003e\n\n\u003cp\u003eStep 2: A window will open where you must click on Install. \u003c/p\u003e\n\n\u003cp\u003eStep 3: A new window will open and in the Installation section, if applicable, you can choose the option Do you want to activate group restrictions? to manage access only to specific agents instead of the entire team. You can add groups that must have permissions to use the application, which means that only designated agents will be charged. Make sure you complete this process according to the team\u0026#39;s needs. You must then complete the Billing Details form. Finally, click on Continue to payment. \u003c/p\u003e\n\n\u003cp\u003eStep 4: Complete the credit card information, check the box to accept the terms and conditions. Finally click on Continue to payment. \u003c/p\u003e\n\n\u003cp\u003eStep 5: If the payment was processed correctly, you will see on the screen under Activated Applications that it is now active. \u003c/p\u003e\n\n\u003cp\u003eStep 6: Within your Zendesk instance, go to the Zendesk Products menu, located in the upper right corner, and click on Support. \u003c/p\u003e\n\n\u003cp\u003eStep 7: In the main navigation bar located on the left, click on Mercado Pago \u003c/p\u003e\n\n\u003cp\u003eStep 8: In Mercado Pago by menze you must go to Associated accounts, and click on Add account. \u003c/p\u003e\n\n\u003cp\u003eStep 9: A new Mercado Pago window will open where you must select the country, click on Continue. \u003c/p\u003e\n\n\u003cp\u003eStep 10: Next, you must authorize the application to connect with Mercado Pago, click on I understand the scope and implications of connecting with applications from third-party developers and I agree, and then click on Continue. \u003c/p\u003e\n\n\u003cp\u003eStep 11: Finally on the next screen click on Authorize this application to complete the process.\u003c/p\u003e\n","raw_long_description":"With this plugin you will be able to integrate Mercado Pago to Zendesk to be able to create and send payment links directly within your Zendesk Support tickets. Offer a faster and easier payment method to your customers. \n\n Payment link is a practical and fast collection solution that allows you to sell and charge whatever you want and through any channel, without having to have the product published on Mercado Libre. \n\n With Mercado Pago in Zendesk, you will be able to: \n\n Optimize your agents time. \n\n Integrate Mercado Pago accounts to Zendesk. \n\n Create Mercado Pago payment links within Zendesk Support. \n\n Consult the Ticket Activity. That is, display a list of Mercado Pago payment links created in different tickets.\n\nAny questions? Feel free to contact us at [menze.la](http://menze.la/) and we will be happy to help you.\n\nBy using this application, you accept our [terms and conditions](https://menze.la/terms-and-conditions.html).\n\n***\n\n","raw_installation_instructions":"Step 1: Click Buy. \n\n Step 2: A window will open where you must click on Install. \n\nStep 3: A new window will open and in the Installation section, if applicable, you can choose the option Do you want to activate group restrictions? to manage access only to specific agents instead of the entire team. You can add groups that must have permissions to use the application, which means that only designated agents will be charged. Make sure you complete this process according to the team's needs. You must then complete the Billing Details form. Finally, click on Continue to payment. \n\n Step 4: Complete the credit card information, check the box to accept the terms and conditions. Finally click on Continue to payment. \n\n Step 5: If the payment was processed correctly, you will see on the screen under Activated Applications that it is now active. \n\n Step 6: Within your Zendesk instance, go to the Zendesk Products menu, located in the upper right corner, and click on Support. \n\n Step 7: In the main navigation bar located on the left, click on Mercado Pago \n\n Step 8: In Mercado Pago by menze you must go to Associated accounts, and click on Add account. \n\n Step 9: A new Mercado Pago window will open where you must select the country, click on Continue. \n\n Step 10: Next, you must authorize the application to connect with Mercado Pago, click on I understand the scope and implications of connecting with applications from third-party developers and I agree, and then click on Continue. \n\n Step 11: Finally on the next screen click on Authorize this application to complete the process.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://984378.apps.zdusercontent.com/984378/assets/1772056132-7f4fbff1480b1bbb4847734aff0920c9/logo-small.png","large_icon":"https://984378.apps.zdusercontent.com/984378/assets/1772056132-7f4fbff1480b1bbb4847734aff0920c9/logo.png","screenshots":["https://984378.apps.zdusercontent.com/984378/assets/1772056132-7f4fbff1480b1bbb4847734aff0920c9/screenshot-0.png","https://984378.apps.zdusercontent.com/984378/assets/1772056132-7f4fbff1480b1bbb4847734aff0920c9/screenshot-1.png","https://984378.apps.zdusercontent.com/984378/assets/1772056132-7f4fbff1480b1bbb4847734aff0920c9/screenshot-2.png"],"installation_count":1},{"id":984999,"name":"Impulsis Notifications and Campaigns","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2738876,"app_id":984999,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-07T01:47:36Z","updated_at":"2023-11-07T01:47:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3730513,"app_id":984999,"name":"licenseKey","kind":"text","required":true,"position":1,"created_at":"2026-07-28T19:44:31Z","updated_at":"2026-07-28T19:44:31Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":3969,"entity_id":984999,"app_id":984999,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-11-07T01:47:38.000Z","updated_at":"2023-11-07T01:47:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-07T01:47:35Z","updated_at":"2026-07-28T19:44:31Z","terms_conditions_url":"https://appimpulsis.zendesk.com/hc/pt-br/articles/16268840006036-TERMOS-E-CONDI%C3%87%C3%95ES-GERAIS-DE-USO-DO-APLICATIVO-IMPULSIS","app_organization":{"id":7173,"name":"Clever Development","email":"support@cleverdevelopment.io","website":"https://cleverdevelopment.io/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2023-11-17T16:27:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://impulsis.app"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-07-28T19:44:26Z","owner_id":269519,"author_name":"Clever Development","author_email":"contact@cleverdevelopment.io","author_url":"https://impulsis.app/","short_description":"Turn Zendesk into a WhatsApp, Email and SMS revenue engine — campaigns, automations, and proactive outreach, fully embedded in your agent workflow.","long_description":"\u003cp\u003e\u003cstrong\u003eWHY IMPULSIS\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eMost Zendesk teams still treat WhatsApp as a reactive channel - waiting for customers to write first. Impulsis flips that: your team can launch campaigns, send proactive notifications, and respond to conversations, all without leaving Zendesk. No extra tabs. No lost context. Full traceability.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3 THINGS IMPULSIS DOES BETTER\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e| \u003cstrong\u003e📣 Mass Campaigns\u003c/strong\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003eSend segmented WhatsApp broadcasts at scale - collections, marketing, NPS, reactivation - all tracked inside Zendesk. | \u003cstrong\u003e💬 Sidebar Messaging\u003c/strong\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003eSend personalized WhatsApp messages directly from any ticket, using dynamic templates, without leaving the agent workspace. | \u003cstrong\u003e⚡ Native Zendesk\u003c/strong\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003e\u003ccode class=\"html\"\u003e\u0026lt;br\u0026gt;\u003c/code\u003eEvery conversation auto-logged as a ticket, tagged, and noted. Zero context switching. Full audit trail. |\u003cbr\u003e\u003cbr\u003e\n| -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFULL FEATURE SET\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCampaigns\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSegmented broadcasts to any contact list\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eScheduled messaging - set it and forget it\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCentralized template management\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReal-time delivery status tracking\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eComplete execution history and audit logs\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBest used for:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCollections \u0026amp; payment reminders\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMarketing campaigns\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTransactional notifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePost-sale follow-up\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCSAT / NPS surveys\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustomer reactivation\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSidebar - Ticket-Level Messaging\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend WhatsApp messages directly from any Zendesk ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eQuick-access template library with dynamic variables\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFull conversation history visible inside the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFully embedded - no new tabs or external apps\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNative Zendesk Integration\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic ticket creation for every WhatsApp conversation\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAuto-tagging for routing and reporting\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInternal notes for team collaboration\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eComplete operational tracking and audit trail\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eScalability \u0026amp; Reliability\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eQueue-based processing - handles high message volumes without drops\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRate limit control to comply with WhatsApp Business policies\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic retries on delivery failures\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReal-time monitoring dashboard\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFull logs for compliance and debugging\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWHAT YOUR TEAM GAINS\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e| \u003cstrong\u003eCentralized comms\u003c/strong\u003e   | All WhatsApp interactions live inside Zendesk - no channel fragmentation  |\u003cbr\u003e\u003cbr\u003e\n| ----------------------- | ------------------------------------------------------------------------- |\u003cbr\u003e\u003cbr\u003e\n| \u003cstrong\u003eLess manual work\u003c/strong\u003e    | Automate repetitive outreach: reminders, notifications, follow-ups        |\u003cbr\u003e\u003cbr\u003e\n| \u003cstrong\u003eHigher productivity\u003c/strong\u003e | Agents send and receive WhatsApp without switching context                |\u003cbr\u003e\u003cbr\u003e\n| \u003cstrong\u003eSecure scale\u003c/strong\u003e        | Campaign infrastructure built for high volumes with rate limit compliance |\u003cbr\u003e\u003cbr\u003e\n| \u003cstrong\u003eBetter engagement\u003c/strong\u003e   | Reach customers on their preferred channel, at the right moment           |  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBUILT FOR\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eCustomer success, collections, marketing, and support teams at mid-to-large companies that rely on Zendesk and need WhatsApp to be a first-class channel - not an afterthought.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall Impulsis today and start reaching your customers where they already are.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://impulsis.app\"\u003eMore details on our page!\u003c/a\u003e\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://impulsis.app/privacy-policy\"\u003eOur Privacy Policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eImpulsis installation step by step:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install in the top-right corner of the app page in the Marketplace. \u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account where you want to install it and confirm Install again. \u003c/li\u003e\n\u003cli\u003eComplete your registration to obtain your \u003cstrong\u003eImpulsis Key\u003c/strong\u003e \u003ca href=\"https://impulsis.app\"\u003eClick here\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eIn the app configuration modal, enter your Impulsis Key and confirm. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us by \u003ca href=\"mailto:support@cleverdevelopment.app\"\u003eemail\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**WHY IMPULSIS**  \n\nMost Zendesk teams still treat WhatsApp as a reactive channel - waiting for customers to write first. Impulsis flips that: your team can launch campaigns, send proactive notifications, and respond to conversations, all without leaving Zendesk. No extra tabs. No lost context. Full traceability.  \n\n**3 THINGS IMPULSIS DOES BETTER**  \n\n| **📣 Mass Campaigns**\u003cbr\u003e\u003cbr\u003eSend segmented WhatsApp broadcasts at scale - collections, marketing, NPS, reactivation - all tracked inside Zendesk. | **💬 Sidebar Messaging**\u003cbr\u003e\u003cbr\u003eSend personalized WhatsApp messages directly from any ticket, using dynamic templates, without leaving the agent workspace. | **⚡ Native Zendesk**\u003cbr\u003e\u003cbr\u003eEvery conversation auto-logged as a ticket, tagged, and noted. Zero context switching. Full audit trail. |  \n| -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |  \n\n**FULL FEATURE SET**  \n\n**Campaigns**  \n\n- Segmented broadcasts to any contact list  \n- Scheduled messaging - set it and forget it  \n- Centralized template management  \n- Real-time delivery status tracking  \n- Complete execution history and audit logs  \n\n**Best used for:**  \n\n- Collections \u0026 payment reminders  \n- Marketing campaigns  \n- Transactional notifications  \n- Post-sale follow-up  \n- CSAT / NPS surveys  \n- Customer reactivation  \n\n**Sidebar - Ticket-Level Messaging**  \n\n- Send WhatsApp messages directly from any Zendesk ticket  \n- Quick-access template library with dynamic variables  \n- Full conversation history visible inside the ticket  \n- Fully embedded - no new tabs or external apps  \n\n**Native Zendesk Integration**  \n\n- Automatic ticket creation for every WhatsApp conversation  \n- Auto-tagging for routing and reporting  \n- Internal notes for team collaboration  \n- Complete operational tracking and audit trail  \n\n**Scalability \u0026 Reliability**  \n\n- Queue-based processing - handles high message volumes without drops  \n- Rate limit control to comply with WhatsApp Business policies  \n- Automatic retries on delivery failures  \n- Real-time monitoring dashboard  \n- Full logs for compliance and debugging  \n\n**WHAT YOUR TEAM GAINS**  \n\n| **Centralized comms**   | All WhatsApp interactions live inside Zendesk - no channel fragmentation  |  \n| ----------------------- | ------------------------------------------------------------------------- |  \n| **Less manual work**    | Automate repetitive outreach: reminders, notifications, follow-ups        |  \n| **Higher productivity** | Agents send and receive WhatsApp without switching context                |  \n| **Secure scale**        | Campaign infrastructure built for high volumes with rate limit compliance |  \n| **Better engagement**   | Reach customers on their preferred channel, at the right moment           |  \n\n**BUILT FOR**  \n\nCustomer success, collections, marketing, and support teams at mid-to-large companies that rely on Zendesk and need WhatsApp to be a first-class channel - not an afterthought.  \n\n**Install Impulsis today and start reaching your customers where they already are.**  \n\n**[More details on our page!](https://impulsis.app)**  \n\n**[Our Privacy Policy](https://impulsis.app/privacy-policy)**","raw_installation_instructions":"**Impulsis installation step by step:** \n\n1. Click Install in the top-right corner of the app page in the Marketplace. \n2. Select the Zendesk account where you want to install it and confirm Install again. \n3. Complete your registration to obtain your **Impulsis Key** [Click here](https://impulsis.app) \n4. In the app configuration modal, enter your Impulsis Key and confirm. \n\n**Need help?** Contact us by [email](mailto:support@cleverdevelopment.app)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://984999.apps.zdusercontent.com/984999/assets/1782868669-ab66878b808219a562da480e0cd62469/logo-small.png","large_icon":"https://984999.apps.zdusercontent.com/984999/assets/1782868669-ab66878b808219a562da480e0cd62469/logo.png","screenshots":["https://984999.apps.zdusercontent.com/984999/assets/1782868669-ab66878b808219a562da480e0cd62469/screenshot-0.png","https://984999.apps.zdusercontent.com/984999/assets/1782868669-ab66878b808219a562da480e0cd62469/screenshot-1.png","https://984999.apps.zdusercontent.com/984999/assets/1782868669-ab66878b808219a562da480e0cd62469/screenshot-2.png"],"installation_count":28},{"id":985025,"name":"Yellow.ai Agent Assist","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2738921,"app_id":985025,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-07T05:00:53Z","updated_at":"2023-11-07T05:00:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2758497,"app_id":985025,"name":"bot","kind":"text","required":true,"position":1,"created_at":"2023-12-04T17:28:46Z","updated_at":"2023-12-04T17:28:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2738919,"app_id":985025,"name":"baseUrl","kind":"text","required":true,"position":2,"created_at":"2023-11-07T05:00:53Z","updated_at":"2023-11-07T05:00:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2738920,"app_id":985025,"name":"apiKey","kind":"text","required":true,"position":3,"created_at":"2023-11-07T05:00:53Z","updated_at":"2023-11-07T05:00:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2758498,"app_id":985025,"name":"siteUrl","kind":"text","required":true,"position":4,"created_at":"2023-12-04T17:28:46Z","updated_at":"2023-12-04T17:28:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3970,"entity_id":985025,"app_id":985025,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-11-07T05:00:55.000Z","updated_at":"2023-11-07T05:00:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-07T05:00:51Z","updated_at":"2025-05-27T18:42:00Z","terms_conditions_url":null,"app_organization":{"id":4279,"name":"Yellow.ai","email":"ritrisha.baruah@yellow.ai","website":"https://yellow.ai/","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2023-11-21T18:53:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://yellow.ai/chatbot-pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-05-27T18:41:55Z","owner_id":269519,"author_name":"Yellow.ai","author_email":"integrations@yellow.ai","author_url":"https://yellow.ai","short_description":"AI-first Automation for better customer experiences using XO Platform.","long_description":"\u003ch2\u003eYellow.ai\u0026#39;s Agent Assist System Overview\u003c/h2\u003e\n\n\u003cp\u003eYellow.ai Agent Assist connects with Zendesk to enable support agents with Generative AI-powered tools aimed at increasing their performance and productivity. Agents can leverage these features in the Zendesk interface, without leaving the chat session.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChat Summarizer\u003c/strong\u003e: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eYellow.ai Agent Assist generates concise summaries of chat sessions, enabling agents to quickly understand context and resolve queries effectively.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent Suggestions\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmpower agents with AI-powered reply suggestions for on-going conversations to help them provide accurate resolutions consistent with company policies.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIntelligent Search\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnable agents with Intelligent Search, a powerful search tool for agents to swiftly search for relevant information related to the conversation in documents, manuals and additional resources.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLive Sentimen\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIdentify the customer\u0026#39;s sentiment based on chat responses, which allows agents to tailor the tone of their responses in real time.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eBenefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHigh agent productivity\u003c/strong\u003e: Enable agents to answer more queries in lesser time with AI-powered tools like chat summarizer and intelligent search\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccurate and consistent responses\u003c/strong\u003e: Advanced response suggestions by Agent Assist helps agents provide effective and consistent resolutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved user experiences\u003c/strong\u003e: Contextual conversations based on user sentiment and past chats enable a better user experience.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYellow.ai Agent Assist is a valuable addition to your support toolkit, empowering agents to deliver exceptional service with greater ease and effectiveness.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe Yellow.ai AgentAssist package is available on the Zendesk marketplace. After logging into the Zendesk account, you can install the package from the marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePre-requisites\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBefore you begin the installation, make sure you have the following information:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign up on \u003ca href=\"https://cloud.yellow.ai/\"\u003eyellow.ai\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eComplete the onboarding journey\u003c/li\u003e\n\u003cli\u003eLogin credentials for your Zendesk account.\u003c/li\u003e\n\u003cli\u003eStart installation from Zendesk marketplace\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstalling yellow.ai AgentAssist in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your Zendesk account, find the yellow.ai AgentAssist for Zendesk package from the marketplace and click Install. The following Installation dialog is displayed.\u003c/li\u003e\n\u003cli\u003eOnce you click the install button, you will find the following fields:\n\n\u003cul\u003e\n\u003cli\u003eBotID: You will find the bot ID from yellow.ai’s\u003c/li\u003e\n\u003cli\u003eAPI base URL: Use the webhook URL specific to based on bot’s region (\u003ca href=\"https://cloud.yellow.ai/\"\u003ehttps://cloud.yellow.ai/\u003c/a\u003e) r1- (\u003ca href=\"https://r1.cloud.yellow.ai/\"\u003ehttps://r1.cloud.yellow.ai/\u003c/a\u003e)\u003c/li\u003e\n\u003cli\u003eX-API key: X-API key\u003c/li\u003e\n\u003cli\u003eSite Url: Access support and guidance for your website by visiting the provided site help URL like (nike.com/help)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Yellow.ai's Agent Assist System Overview\n\nYellow.ai Agent Assist connects with Zendesk to enable support agents with Generative AI-powered tools aimed at increasing their performance and productivity. Agents can leverage these features in the Zendesk interface, without leaving the chat session.\n\n### Key Features:\n\n1. **Chat Summarizer**: \n - Yellow.ai Agent Assist generates concise summaries of chat sessions, enabling agents to quickly understand context and resolve queries effectively.\n\n2. **Agent Suggestions**:\n   - Empower agents with AI-powered reply suggestions for on-going conversations to help them provide accurate resolutions consistent with company policies.\n\n3. **Intelligent Search**:\n   - Enable agents with Intelligent Search, a powerful search tool for agents to swiftly search for relevant information related to the conversation in documents, manuals and additional resources.\n\n4. **Live Sentimen**:\n   - Identify the customer's sentiment based on chat responses, which allows agents to tailor the tone of their responses in real time.\n\n### Benefits:\n- **High agent productivity**: Enable agents to answer more queries in lesser time with AI-powered tools like chat summarizer and intelligent search\n- **Accurate and consistent responses**: Advanced response suggestions by Agent Assist helps agents provide effective and consistent resolutions.\n- **Improved user experiences**: Contextual conversations based on user sentiment and past chats enable a better user experience.\n\nYellow.ai Agent Assist is a valuable addition to your support toolkit, empowering agents to deliver exceptional service with greater ease and effectiveness.","raw_installation_instructions":"The Yellow.ai AgentAssist package is available on the Zendesk marketplace. After logging into the Zendesk account, you can install the package from the marketplace.\n\n**Pre-requisites**\n\nBefore you begin the installation, make sure you have the following information:\n\n- Sign up on [yellow.ai](https://cloud.yellow.ai/)\n- Complete the onboarding journey\n- Login credentials for your Zendesk account.\n- Start installation from Zendesk marketplace\n\n**Installing yellow.ai AgentAssist in Zendesk**\n\n1. Log in to your Zendesk account, find the yellow.ai AgentAssist for Zendesk package from the marketplace and click Install. The following Installation dialog is displayed.\n2. Once you click the install button, you will find the following fields:\n   - BotID: You will find the bot ID from yellow.ai’s\n   - API base URL: Use the webhook URL specific to based on bot’s region ([https://cloud.yellow.ai/](https://cloud.yellow.ai/)) r1- ([https://r1.cloud.yellow.ai/](https://r1.cloud.yellow.ai/))\n   - X-API key: X-API key\n   - Site Url: Access support and guidance for your website by visiting the provided site help URL like (nike.com/help)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://985025.apps.zdusercontent.com/985025/assets/1748236050-5d475df16225936a0c99c3e5d64a19f3/logo-small.png","large_icon":"https://985025.apps.zdusercontent.com/985025/assets/1748236050-5d475df16225936a0c99c3e5d64a19f3/logo.png","screenshots":["https://985025.apps.zdusercontent.com/985025/assets/1748236050-5d475df16225936a0c99c3e5d64a19f3/screenshot-0.png","https://985025.apps.zdusercontent.com/985025/assets/1748236050-5d475df16225936a0c99c3e5d64a19f3/screenshot-1.png","https://985025.apps.zdusercontent.com/985025/assets/1748236050-5d475df16225936a0c99c3e5d64a19f3/screenshot-2.png"],"installation_count":2},{"id":985169,"name":"Help Center Translate","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":20,"average":5,"count":{"5":19,"2":1,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-J4NVFC1MMH","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-07T13:22:56Z","updated_at":"2026-03-05T14:31:16Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2023-11-08T21:38:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/help-center-translate-pricing?utm_medium=marketplace\u0026utm_source=hctranslate"},"location_names":[],"last_update_time":"2026-03-05T14:31:14Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-help-center-translate?utm_medium=marketplace\u0026utm_source=hct_listing","short_description":"Automatically Translate your Zendesk Guide Articles.","long_description":"\u003cp\u003eDoes your business serve a global audience? Then your Help Center should, too! \u003c/p\u003e\n\n\u003cp\u003eMeet Swifteq’s \u003cstrong\u003eHelp Center Translate\u003c/strong\u003e,  an AI-powered translation app designed specifically to make your Help Center multilingual—quickly, accurately, and effortlessly.\u003c/p\u003e\n\n\u003cp\u003eNo more juggling between platforms, hiring expensive translators, or losing potential customers due to language barriers. With our app, you can unlock a truly global customer support experience and make every customer feel at home.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=WtZR994VCzU\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Help+Center+Translate.jpg\" alt=\"Demo video of Help Center Translate\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eFeatures that make Help Center Translate a must-have\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic and Accurate Translations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSupport your customers in their native language by translating articles to and from any modern language.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMulti-Language Support\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTranslate into over 50 languages, from Spanish to Japanese, and cater to a truly global audience.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk Translate Multiple Articles\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAccelerate your localization process by translating multiple articles into one or more languages simultaneously. With just a few clicks, you can manage even the largest translation projects efficiently. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+1.jpg\" alt=\"Screenshot of Help Center Translate\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMaintain Formatting\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOur translations preserve the original HTML formatting of your articles, including links, images, and headings, ensuring consistency across all languages. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePartial Translation for Updates\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEfficiently translate only the newly changed sections of your articles, avoiding the need to re-translate entire content for minor updates. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+2.jpg\" alt=\"Screenshot of Help Center Translate - Partial Translation\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustom Glossary Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUpload your own glossary to incorporate specialized terminology consistently throughout your help center, ensuring translations align with your brand\u0026#39;s language. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+3.jpg\" alt=\"Screenshot of Help Center Translate - Glossary\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-Time Updates\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomatically sync new content and updates, ensuring your translated Help Center is always up to date. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eOne-Click Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eConnect Swifteq to your Zendesk Help Center with just one click. No coding or technical setup required! \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecure and Reliable\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour data is safe with us, we use robust encryption to keep your content secure. \u003c/p\u003e\n\n\u003ch2\u003eBenefits Your Support Team Can’t Afford to Miss\u003c/h2\u003e\n\n\u003cp\u003e🌐 \u003cstrong\u003eExpand Your Global Reach\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSupport your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities.\u003c/p\u003e\n\n\u003cp\u003e💸 \u003cstrong\u003eCost-Effective Localization\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDeliver professional-quality translations without the high costs of hiring multiple translators or agencies.\u003c/p\u003e\n\n\u003cp\u003e💼 \u003cstrong\u003eProfessional Quality\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMake use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base. \u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eSave Time and Resources with Automation\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomate the translation process to reduce manual effort, allowing your team to focus on more critical tasks. \u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eEnsure Consistency Across Content\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain uniform terminology and style across all translated articles, reinforcing your brand\u0026#39;s voice and message. \u003c/p\u003e\n\n\u003cp\u003e⚙️ \u003cstrong\u003eSimplify Multilingual Management\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eManaging multiple languages can be overwhelming, but Swifteq simplifies everything with an intuitive interface and automated workflows.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eImprove Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eHelp your customers find the answers they need—in their own language. A localized Help Center means happier, more loyal customers. \u003c/p\u003e\n\n\u003cp\u003e👩‍💻 \u003cstrong\u003eEmpower Your Support Team\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith translations ready in minutes, your support team can focus on resolving issues rather than worrying about language challenges. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow Does Help Center Translate Work?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e: Add Swifteq to your Zendesk Help Center with just a few clicks. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose the Articles\u003c/strong\u003e: Select which articles to translate in bulk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose Your Languages\u003c/strong\u003e: Select the languages you want to support. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLet the Magic Happen\u003c/strong\u003e: Swifteq translates your help articles automatically. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFine-tune as Needed\u003c/strong\u003e: Customize translations to align with your brand’s tone and style by adding a Glossary or changing the translation prompt. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDeliver Seamless Support\u003c/strong\u003e: Provide a localized help center experience to customers worldwide.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Translate is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss out on the opportunity to connect with your global audience more effectively. Transform your Zendesk Help Center into a multilingual powerhouse with Help Center Translate. \u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eEffortless, efficient, and built for you!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e🌟 \u003cstrong\u003eFree Trial Available\u003c/strong\u003e: Experience the power of automated translations risk-free. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://https://www.swifteq.com/zendesk-help-center-translate\"\u003e👉 Get Started Now!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Help Center Translate reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API solely to enable article translation. Write access is required only to create and update translated Help Center content. No customer or ticket data is accessed. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+Help+Center+Translate.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for an account at \u003ca href=\"https://www.swifteq.com/zendesk-help-center-translate?utm_medium=marketplace\u0026utm_source=hctranslate\"\u003eswifteq.com/zendesk-help-center-translate\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect Swifteq to Zendesk Support. This will allow us to read and write your kb articles.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart translating articles.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Does your business serve a global audience? Then your Help Center should, too! \n\n  Meet Swifteq’s **Help Center Translate**,  an AI-powered translation app designed specifically to make your Help Center multilingual—quickly, accurately, and effortlessly.\n\n No more juggling between platforms, hiring expensive translators, or losing potential customers due to language barriers. With our app, you can unlock a truly global customer support experience and make every customer feel at home.\n\n[![Demo video of Help Center Translate](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Cover+Youtube+Help+Center+Translate.jpg)](https://www.youtube.com/watch?v=WtZR994VCzU)\n\n## Features that make Help Center Translate a must-have\n\n\n✅ **Automatic and Accurate Translations** \n\nSupport your customers in their native language by translating articles to and from any modern language.\n\n✅ **Multi-Language Support** \n\nTranslate into over 50 languages, from Spanish to Japanese, and cater to a truly global audience.\n\n✅ **Bulk Translate Multiple Articles** \n\nAccelerate your localization process by translating multiple articles into one or more languages simultaneously. With just a few clicks, you can manage even the largest translation projects efficiently. \n\n![Screenshot of Help Center Translate](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+1.jpg)\n\n✅ **Maintain Formatting** \n\n Our translations preserve the original HTML formatting of your articles, including links, images, and headings, ensuring consistency across all languages. \n\n✅ **Partial Translation for Updates** \n\n Efficiently translate only the newly changed sections of your articles, avoiding the need to re-translate entire content for minor updates. \n\n![Screenshot of Help Center Translate - Partial Translation](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+2.jpg)\n\n✅ **Custom Glossary Integration** \n\n Upload your own glossary to incorporate specialized terminology consistently throughout your help center, ensuring translations align with your brand's language. \n\n![Screenshot of Help Center Translate - Glossary](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Help+Center+Translate+3.jpg) \n\n✅ **Real-Time Updates** \n\n Automatically sync new content and updates, ensuring your translated Help Center is always up to date. \n\n✅ **One-Click Integration** \n\n Connect Swifteq to your Zendesk Help Center with just one click. No coding or technical setup required! \n\n **Secure and Reliable** \n\n Your data is safe with us, we use robust encryption to keep your content secure. \n\n\n## Benefits Your Support Team Can’t Afford to Miss \n\n\n 🌐 **Expand Your Global Reach** \n\n Support your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities.\n\n 💸 **Cost-Effective Localization** \n\n Deliver professional-quality translations without the high costs of hiring multiple translators or agencies.\n\n 💼 **Professional Quality** \n\n Make use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base. \n\n ⏱️ **Save Time and Resources with Automation** \n\n Automate the translation process to reduce manual effort, allowing your team to focus on more critical tasks. \n\n 🔍 **Ensure Consistency Across Content** \n\n Maintain uniform terminology and style across all translated articles, reinforcing your brand's voice and message. \n\n ⚙️ **Simplify Multilingual Management** \n\n Managing multiple languages can be overwhelming, but Swifteq simplifies everything with an intuitive interface and automated workflows.\n\n 📈 **Improve Customer Satisfaction** \n\n Help your customers find the answers they need—in their own language. A localized Help Center means happier, more loyal customers. \n\n 👩‍💻 **Empower Your Support Team** \n\n With translations ready in minutes, your support team can focus on resolving issues rather than worrying about language challenges. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n## **How Does Help Center Translate Work?** \n\n1.  **Install the App**: Add Swifteq to your Zendesk Help Center with just a few clicks. \n\n1. **Choose the Articles**: Select which articles to translate in bulk. \n\n1. **Choose Your Languages**: Select the languages you want to support. \n\n1. **Let the Magic Happen**: Swifteq translates your help articles automatically. \n\n1. **Fine-tune as Needed**: Customize translations to align with your brand’s tone and style by adding a Glossary or changing the translation prompt. \n\n1. **Deliver Seamless Support**: Provide a localized help center experience to customers worldwide.\n\n**Support and Resources:**\n\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Help Center Translate is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Don't miss out on the opportunity to connect with your global audience more effectively. Transform your Zendesk Help Center into a multilingual powerhouse with Help Center Translate. \n\n ✨ **Effortless, efficient, and built for you!** \n\n 🌟 **Free Trial Available**: Experience the power of automated translations risk-free. \n\n [👉 Get Started Now!](https://https://www.swifteq.com/zendesk-help-center-translate)\n\n**Data Privacy:** Help Center Translate reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API solely to enable article translation. Write access is required only to create and update translated Help Center content. No customer or ticket data is accessed. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+Help+Center+Translate.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for an account at [swifteq.com/zendesk-help-center-translate](https://www.swifteq.com/zendesk-help-center-translate?utm_medium=marketplace\u0026utm_source=hctranslate)\n\n1. Connect Swifteq to Zendesk Support. This will allow us to read and write your kb articles.\n\n1. Start translating articles.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://985169.apps.zdusercontent.com/985169/assets/1772179413-2802dbdb8f3bc1970e3f8b6bbddc1135/logo-small.png","large_icon":"https://985169.apps.zdusercontent.com/985169/assets/1772179413-2802dbdb8f3bc1970e3f8b6bbddc1135/logo.png","screenshots":["https://985169.apps.zdusercontent.com/985169/assets/1772179413-2802dbdb8f3bc1970e3f8b6bbddc1135/screenshot-0.png","https://985169.apps.zdusercontent.com/985169/assets/1772179413-2802dbdb8f3bc1970e3f8b6bbddc1135/screenshot-1.png","https://985169.apps.zdusercontent.com/985169/assets/1772179413-2802dbdb8f3bc1970e3f8b6bbddc1135/screenshot-2.png"],"installation_count":0},{"id":985462,"name":"Click to Dial","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2740134,"app_id":985462,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-08T12:35:55Z","updated_at":"2023-11-08T12:35:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2740127,"app_id":985462,"name":"app_identification","kind":"hidden","required":false,"position":1,"created_at":"2023-11-08T12:35:54Z","updated_at":"2026-02-06T17:13:45Z","default_value":"5bc3cefe-39b1-4173-8626-2cf302784a9b","secure":true,"scopes":null,"options":null},{"id":2740128,"app_id":985462,"name":"generatedApp","kind":"hidden","required":false,"position":2,"created_at":"2023-11-08T12:35:54Z","updated_at":"2026-02-06T17:13:45Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2740130,"app_id":985462,"name":"versions","kind":"hidden","required":false,"position":3,"created_at":"2023-11-08T12:35:55Z","updated_at":"2026-02-06T17:13:45Z","default_value":"{\"ticket\":\"163c27e5-3197-4af3-bf50-cf597bb0e5bc\"}","secure":false,"scopes":null,"options":null}],"plans":[{"id":4032,"entity_id":985462,"app_id":985462,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-11-08T12:35:58.000Z","updated_at":"2023-11-08T12:35:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-08T12:35:53Z","updated_at":"2026-02-11T19:07:41Z","terms_conditions_url":"https://pluscloud.nl/algemene-voorwaarden/","app_organization":{"id":780,"name":"pluscloud","email":"help@pluscloud.nl","website":"http://www.pluscloud.nl","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2023-12-14T21:15:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-11T19:07:38Z","owner_id":269519,"author_name":"Pluscloud","author_email":"help@pluscloud.nl","author_url":"https://help.pluscloud.nl","short_description":"Effortlessly Dial your user directly from Zendesk Using Your Preferred SIP App!","long_description":"\u003cp\u003e\u003cstrong\u003eSeamlessly Dial with Click to Dial!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith Click to Dial, effortlessly dial directly from Zendesk using any SIP app on your device, even when your phone platform isn\u0026#39;t integrated with Zendesk Talk Partner Edition. Benefit from the plug-and-play nature of Click to Dial – it\u0026#39;s ready to transform your dialing experience right from the moment of installation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstant Integration:\u003c/strong\u003e No long setups or configurations. Click to Dial is plug-and-play.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUniversal Compatibility:\u003c/strong\u003e Integrate and use with any SIP app on your device that supports the tel URL handler.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEfficiency at Your Fingertips:\u003c/strong\u003e Reduce manual dialing errors and speed up your calling process directly from Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Case:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Calling Experience:\u003c/strong\u003e Say goodbye to the constraints of platforms that don\u0026#39;t support Zendesk Talk Partner Edition.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent Productivity:\u003c/strong\u003e Empower agents to directly click and dial any phone number within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnified Communication:\u003c/strong\u003e Streamline your calling process without juggling between platforms or apps.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Disclosure:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app accesses requester information and phone numbers through the Zendesk Client SDK solely to display a click‑to‑dial button within the ticket interface. No data is processed, stored, or transmitted to any third‑party services. All information remains within your Zendesk environment and is used exclusively to enable the click‑to‑dial functionality.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComplimentary from pluscloud\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eExperience the difference with Click to Dial. Install now and enjoy the free App. Dive into a smoother, more efficient calling process without any additional costs.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOptimizing Zendesk? We\u0026#39;ve Got Your Back!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAs a Premier Partner of Zendesk, we don\u0026#39;t just create powerful apps, we shape experiences. Whether you\u0026#39;re looking to enhance your Zendesk implementation with our pluscloud Care Managed Service or need custom‑built Zendesk Apps and integrations, we\u0026#39;re here to assist. Let\u0026#39;s elevate your Zendesk journey together.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.pluscloud.nl/zendesk\"\u003eReach out to us now!\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003e1. Click on Install:\u003c/strong\u003e Begin the installation process.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Follow the On‑Screen Prompts:\u003c/strong\u003e Click to Dial is designed for easy setup. Simply follow the provided instructions, and you\u0026#39;ll be ready to dial in no time.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Start Dialing:\u003c/strong\u003e Once installed, just click on any phone number in the Ticket Sidebar app. Click to Dial will integrate seamlessly with your preferred SIP app using the tel URL handler.\u003cbr\u003e\n\\nFor any assistance or questions, don\u0026#39;t hesitate to contact our support team. We\u0026#39;re always here to help!\u003c/p\u003e\n","raw_long_description":"**Seamlessly Dial with Click to Dial!**\n\nWith Click to Dial, effortlessly dial directly from Zendesk using any SIP app on your device, even when your phone platform isn't integrated with Zendesk Talk Partner Edition. Benefit from the plug-and-play nature of Click to Dial – it's ready to transform your dialing experience right from the moment of installation.\n\n**Key Features:**\n\n1. **Instant Integration:** No long setups or configurations. Click to Dial is plug-and-play.\n\n2. **Universal Compatibility:** Integrate and use with any SIP app on your device that supports the tel URL handler.\n\n3. **Efficiency at Your Fingertips:** Reduce manual dialing errors and speed up your calling process directly from Zendesk.\n\n**Use Case:**\n\n1. **Enhanced Calling Experience:** Say goodbye to the constraints of platforms that don't support Zendesk Talk Partner Edition.\n\n2. **Agent Productivity:** Empower agents to directly click and dial any phone number within Zendesk.\n\n3. **Unified Communication:** Streamline your calling process without juggling between platforms or apps.\n\n**Data Privacy \u0026 Disclosure:**\n\nThis app accesses requester information and phone numbers through the Zendesk Client SDK solely to display a click‑to‑dial button within the ticket interface. No data is processed, stored, or transmitted to any third‑party services. All information remains within your Zendesk environment and is used exclusively to enable the click‑to‑dial functionality.\n\n**Complimentary from pluscloud**\n\nExperience the difference with Click to Dial. Install now and enjoy the free App. Dive into a smoother, more efficient calling process without any additional costs.\n\n**Optimizing Zendesk? We've Got Your Back!**\n\nAs a Premier Partner of Zendesk, we don't just create powerful apps, we shape experiences. Whether you're looking to enhance your Zendesk implementation with our pluscloud Care Managed Service or need custom‑built Zendesk Apps and integrations, we're here to assist. Let's elevate your Zendesk journey together.\n\n[Reach out to us now!](https://www.pluscloud.nl/zendesk)","raw_installation_instructions":"**1. Click on Install:** Begin the installation process.\n\n**2. Follow the On‑Screen Prompts:** Click to Dial is designed for easy setup. Simply follow the provided instructions, and you'll be ready to dial in no time.\n\n**3. Start Dialing:** Once installed, just click on any phone number in the Ticket Sidebar app. Click to Dial will integrate seamlessly with your preferred SIP app using the tel URL handler.\n\\nFor any assistance or questions, don't hesitate to contact our support team. 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With a suite of services including licensed shipping insurance, swift issue resolution, comprehensive package tracking, carbon-neutral shipping options, and targeted remarketing strategies, Route is dedicated to elevating brand value while simultaneously diminishing operational costs and significantly enriching the customer experience. This comprehensive approach not only empowers customers with the ability to track all their orders in a single, convenient location but also ensures the safe and timely arrival of their purchases.\u003c/p\u003e\n\n\u003ch2\u003eTransforming Challenges into Opportunities\u003c/h2\u003e\n\n\u003cp\u003eSince its inception in 2019, Route has rapidly evolved into a pivotal player within the ecommerce ecosystem, amassing a network of over 13,000 brands and engaging more than 3 million active app users. To date, customers have placed their trust in Route to safeguard nearly 150 million orders. Route excels in converting potential negative incidents, such as lost, stolen, or damaged packages, into opportunities for positive engagement, thereby fostering loyalty and encouraging repeat business.\u003c/p\u003e\n\n\u003ch2\u003eSeamless Integration with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eRoute\u0026#39;s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface. This integration offers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComprehensive Visibility\u003c/strong\u003e: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDirect Communication\u003c/strong\u003e: The ability to effortlessly communicate vital claim information to customers, including status updates, shipping details, and resolution preferences.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEfficient Claim Initiation\u003c/strong\u003e: The capability to lodge claims for compromised packages directly within Zendesk, linking them back to Route for prompt and automated resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnified Workflow\u003c/strong\u003e: A streamlined process that consolidates all Route claim information within the Zendesk platform, enhancing efficiency and coherence.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen the Zendesk marketplace (https://www.zendesk.com/marketplace/)\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eType \u0026#39;Route\u0026#39; in the search bar.\u003c/li\u003e\n\u003cli\u003eClick the install button.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Route: Revolutionizing the Post-Purchase Experience\n\nRoute is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With a suite of services including licensed shipping insurance, swift issue resolution, comprehensive package tracking, carbon-neutral shipping options, and targeted remarketing strategies, Route is dedicated to elevating brand value while simultaneously diminishing operational costs and significantly enriching the customer experience. This comprehensive approach not only empowers customers with the ability to track all their orders in a single, convenient location but also ensures the safe and timely arrival of their purchases.\n\n## Transforming Challenges into Opportunities\n\nSince its inception in 2019, Route has rapidly evolved into a pivotal player within the ecommerce ecosystem, amassing a network of over 13,000 brands and engaging more than 3 million active app users. To date, customers have placed their trust in Route to safeguard nearly 150 million orders. Route excels in converting potential negative incidents, such as lost, stolen, or damaged packages, into opportunities for positive engagement, thereby fostering loyalty and encouraging repeat business.\n\n## Seamless Integration with Zendesk\n\nRoute's strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface. This integration offers:\n\n- **Comprehensive Visibility**: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues.\n\n- **Direct Communication**: The ability to effortlessly communicate vital claim information to customers, including status updates, shipping details, and resolution preferences.\n\n- **Efficient Claim Initiation**: The capability to lodge claims for compromised packages directly within Zendesk, linking them back to Route for prompt and automated resolution.\n\n- **Unified Workflow**: A streamlined process that consolidates all Route claim information within the Zendesk platform, enhancing efficiency and coherence.\n\nThis integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.","raw_installation_instructions":"1. Open the Zendesk marketplace (https://www.zendesk.com/marketplace/)\n\n 2. Type 'Route' in the search bar.\n\n 3. 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Chat with Agent Copilot to solve tickets faster — right inside Zendesk.","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/HERO-01.jpg\" alt=\"Macha AI for Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAI Agents for Your Zendesk Workflow\u003c/h1\u003e\n\n\u003cp\u003eMacha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eOur \u003cstrong\u003eAutonomous Agents\u003c/strong\u003e can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...).\u003c/p\u003e\n\n\u003cp\u003eOur \u003cstrong\u003eAgent Copilot\u003c/strong\u003e helps your agents solve tickets faster — through the Macha widget right inside Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔧 Build any AI agent — in minutes\u003c/h1\u003e\n\n\u003cp\u003eWrite instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs.\u003c/p\u003e\n\n\u003cp\u003eAnd yes — we\u0026#39;ve built an AI agent that helps you build AI agents.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/BUILDER-01.jpg\" alt=\"Build any AI agent\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e⚡ Automate any Zendesk workflow\u003c/h1\u003e\n\n\u003cp\u003eDecide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it\u0026#39;s been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer…\u003c/p\u003e\n\n\u003cp\u003eWhat part of the workflow you want to automate is yours to define.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/AUTO-01.jpg\" alt=\"Automate any Zendesk workflow\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔌 Your full support stack, connected\u003c/h1\u003e\n\n\u003cp\u003eMacha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/INTEGRATIONS-01.jpg\" alt=\"Your full support stack, connected\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔗 Connect your niche tools and APIs\u003c/h1\u003e\n\n\u003cp\u003eGot an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly.\u003c/p\u003e\n\n\u003cp\u003eBuild it yourself with our AI tool builder, or have your dev team wire it up in minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo consulting contract. No multi-month implementation.\u003c/strong\u003e Get your agent running fast.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/TOOLS-01.jpg\" alt=\"Connect your niche tools and APIs\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e👩‍✈️ 🤖 Two ways to work\u003c/h1\u003e\n\n\u003cp\u003e👩‍✈️ \u003cstrong\u003eZendesk Copilot\u003c/strong\u003e — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster.\u003c/p\u003e\n\n\u003cp\u003e🤖 \u003cstrong\u003eAutonomous Agents\u003c/strong\u003e — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/MODES-01.jpg\" alt=\"Two ways to work\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/PRICING-01.jpg\" alt=\"Pricing\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/customer-logos.png\" alt=\"Trusted by support teams globally\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eGot questions? Learn more at \u003ca href=\"https://www.getmacha.com/?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=zendesk_app_listing\"\u003egetmacha.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBook a demo or onboarding session: \u003ca href=\"https://www.getmacha.com/book-demo\"\u003eBook a quick slot\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eData Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential — AI-generated content — while excluding customer details and tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. Learn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e. Learn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e3 Steps to Go-Live\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the Macha icon in the sidebar and connect your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the dashboard and build your first agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the Copilot from the sidebar to chat with your agents and see how it works.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? \u003ca href=\"https://www.getmacha.com/book-demo\"\u003eBook a quick onboarding session\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Macha AI for Zendesk](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/HERO-01.jpg)\n\n# AI Agents for Your Zendesk Workflow\n\nMacha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk.\n\nOur **Autonomous Agents** can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...).\n\nOur **Agent Copilot** helps your agents solve tickets faster — through the Macha widget right inside Zendesk.\n\n---\n\n# 🔧 Build any AI agent — in minutes\n\nWrite instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs.\n\nAnd yes — we've built an AI agent that helps you build AI agents.\n\n![Build any AI agent](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/BUILDER-01.jpg)\n\n---\n\n# ⚡ Automate any Zendesk workflow\n\nDecide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer…\n\nWhat part of the workflow you want to automate is yours to define.\n\n![Automate any Zendesk workflow](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/AUTO-01.jpg)\n\n---\n\n# 🔌 Your full support stack, connected\n\nMacha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow.\n\n![Your full support stack, connected](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/INTEGRATIONS-01.jpg)\n\n---\n\n# 🔗 Connect your niche tools and APIs\n\nGot an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly.\n\nBuild it yourself with our AI tool builder, or have your dev team wire it up in minutes.\n\n**No consulting contract. No multi-month implementation.** Get your agent running fast.\n\n![Connect your niche tools and APIs](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/TOOLS-01.jpg)\n\n---\n\n# 👩‍✈️ 🤖 Two ways to work\n\n👩‍✈️ **Zendesk Copilot** — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster.\n\n🤖 **Autonomous Agents** — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets.\n\n![Two ways to work](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/MODES-01.jpg)\n\n---\n\n![Pricing](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/PRICING-01.jpg)\n\n---\n\n![Trusted by support teams globally](https://macha.fra1.digitaloceanspaces.com/assets/zendesk/marketplace/copilot-v2/customer-logos.png)\n\n---\n\nGot questions? Learn more at [getmacha.com](https://www.getmacha.com/?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=zendesk_app_listing).\n\nBook a demo or onboarding session: [Book a quick slot](https://www.getmacha.com/book-demo)\n\n---\n\n# Data Security at Macha AI\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* **Minimal Data Storage:** We only save what's essential — AI-generated content — while excluding customer details and tickets.\n\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security.\n\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored.\n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy). Learn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf). Learn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement).","raw_installation_instructions":"# 3 Steps to Go-Live\n\n1. Click the Macha icon in the sidebar and connect your Zendesk.\n\n2. Go to the dashboard and build your first agent.\n\n3. Use the Copilot from the sidebar to chat with your agents and see how it works.\n\nNeed help? [Book a quick onboarding session](https://www.getmacha.com/book-demo).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://986669.apps.zdusercontent.com/986669/assets/1781776803-8ef29466191c5a33a8d4fe1fab750afb/logo-small.png","large_icon":"https://986669.apps.zdusercontent.com/986669/assets/1781776803-8ef29466191c5a33a8d4fe1fab750afb/logo.png","screenshots":["https://986669.apps.zdusercontent.com/986669/assets/1781776803-8ef29466191c5a33a8d4fe1fab750afb/screenshot-0.png","https://986669.apps.zdusercontent.com/986669/assets/1781776803-8ef29466191c5a33a8d4fe1fab750afb/screenshot-1.png","https://986669.apps.zdusercontent.com/986669/assets/1781776803-8ef29466191c5a33a8d4fe1fab750afb/screenshot-2.png"],"installation_count":156},{"id":987746,"name":"Custom Object Commentator","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2747093,"app_id":987746,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-18T13:11:55Z","updated_at":"2023-11-18T13:11:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3165506,"app_id":987746,"name":"ObjectField","kind":"text","required":true,"position":1,"created_at":"2025-02-07T17:12:22Z","updated_at":"2025-02-07T17:12:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2747092,"app_id":987746,"name":"ObjectFieldID","kind":"number","required":true,"position":2,"created_at":"2023-11-18T13:11:55Z","updated_at":"2023-11-18T13:11:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4905,"entity_id":987746,"app_id":987746,"amount":500,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Qls8MDjRCw5U00WtrH7BucZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E37MADjRCw5U00W","cost_id":1460,"cost_type":"CostStripe","active":true,"created_at":"2025-01-29T22:07:34.000Z","updated_at":"2025-01-29T22:07:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4052,"entity_id":987746,"app_id":987746,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1ODoI8DjRCw5U00WK3Kanvlr","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E37MADjRCw5U00W","cost_id":1227,"cost_type":"CostStripe","active":false,"created_at":"2023-11-18T13:11:58.000Z","updated_at":"2023-11-18T13:11:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-18T13:11:54Z","updated_at":"2025-04-04T00:11:02Z","terms_conditions_url":"https://avhtech.com/terms","app_organization":{"id":2197,"name":"AVH Technologies LLC","email":"support@avhtech.com","website":"https://avhtech.com","country_code":"US","stripe_account_id":"acct_1E37MADjRCw5U00W","state":"unpublished"},"locations":[3],"date_published":"2025-01-29T22:06:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-07T17:12:19Z","owner_id":269519,"author_name":"SaaS Guyz","author_email":"support@avhtech.com","author_url":"https://avhtech.com","short_description":"Add Zendesk Custom Objects detail to ticket comments.","long_description":"\u003cp\u003eAVH Technologies offers innovative solutions to boost productivity and efficiency. One powerful feature within Zendesk is Custom Objects, which allows you to capture additional data related to tickets. However, there currently isn\u0026#39;t an easy way to bring that data directly into ticket comments. \u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s where the Custom Object Commentator Sidebar App comes in. This app lets you add data from a custom object lookup field (as well as related data from linked lookup objects) directly into Zendesk ticket comments. Whether as an internal or public comment, agents can seamlessly include this object-related data, which can then be shared via notifications or side conversations. \u003c/p\u003e\n\n\u003cp\u003eAt present, the app supports a single lookup relationship field, which links to one of the Custom Objects you\u0026#39;ve created. When installing the app, you\u0026#39;ll capture the custom field ID and object key in the settings for easy integration. \u003c/p\u003e\n\n\u003cp\u003ePlease note, the app relies on Zendesk\u0026#39;s Custom Objects feature, so your account must have this feature enabled. While Custom Objects are available on all Zendesk Suite plans, some limitations may apply based on your plan. \u003c/p\u003e\n\n\u003cp\u003eVisit our product page \u003ca href=\"https://avhtec.com/zd-object-comments\"\u003eavhtech.com\u003c/a\u003e for more detailed instructions and examples.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need access to the new Zendesk Custom Objects as this is where all the data is stored and this application will not work without it. All Zendesk Suite plans have access to Custom Objects but there are limitations based on the plan used. Please refer to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5914453843994-Understanding-custom-objects?partner_contact=0031E00002T2XA1QAN\u0026partner_account=0011E00001nSGdfQAG\u0026utm_campaign=partners_support_suite_trial\u0026utm_medium=partner_email\u0026utm_source=AVH%20Technologies%20LLC\"\u003ethis Zendesk product page\u003c/a\u003efor more information. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://avhtech.com/zd-object-comments\"\u003eInstallation instructions can be found here\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eInstallation steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnable Custom Objects. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate all required objects. At the moment this app functionality only allows for one lookup relationship object field to be used as the object record source. Other objects can be used as related lookup fields linked to the primary object. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a custom lookup relationship ticket field linked to the primary object. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the application. Capture the custom field ID and linked object key in the relevant fields.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"AVH Technologies offers innovative solutions to boost productivity and efficiency. One powerful feature within Zendesk is Custom Objects, which allows you to capture additional data related to tickets. However, there currently isn't an easy way to bring that data directly into ticket comments. \n\n That's where the Custom Object Commentator Sidebar App comes in. This app lets you add data from a custom object lookup field (as well as related data from linked lookup objects) directly into Zendesk ticket comments. Whether as an internal or public comment, agents can seamlessly include this object-related data, which can then be shared via notifications or side conversations. \n\n At present, the app supports a single lookup relationship field, which links to one of the Custom Objects you've created. When installing the app, you'll capture the custom field ID and object key in the settings for easy integration. \n\n Please note, the app relies on Zendesk's Custom Objects feature, so your account must have this feature enabled. While Custom Objects are available on all Zendesk Suite plans, some limitations may apply based on your plan. \n\n Visit our product page [avhtech.com](https://avhtec.com/zd-object-comments) for more detailed instructions and examples.","raw_installation_instructions":"You need access to the new Zendesk Custom Objects as this is where all the data is stored and this application will not work without it. All Zendesk Suite plans have access to Custom Objects but there are limitations based on the plan used. Please refer to [this Zendesk product page] (https://support.zendesk.com/hc/en-us/articles/5914453843994-Understanding-custom-objects?partner_contact=0031E00002T2XA1QAN\u0026partner_account=0011E00001nSGdfQAG\u0026utm_campaign=partners_support_suite_trial\u0026utm_medium=partner_email\u0026utm_source=AVH%20Technologies%20LLC)for more information. \n\n [Installation instructions can be found here] (https://avhtech.com/zd-object-comments) \n\n Installation steps:\n\n - Enable Custom Objects. \n\n - Create all required objects. At the moment this app functionality only allows for one lookup relationship object field to be used as the object record source. Other objects can be used as related lookup fields linked to the primary object. \n\n - Create a custom lookup relationship ticket field linked to the primary object. \n\n - Install the application. 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messages\u003c/li\u003e\n\u003cli\u003eReply in the customer’s language instantly\u003c/li\u003e\n\u003cli\u003eAI co-writer: up to 200 replies generated per month\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePerfect for teams focusing on multilingual support with occasional AI assistance\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Otpw3EnBfbTVKDSeU4KydmQ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HAE2CEnBfbTVKDS","cost_id":1287,"cost_type":"CostStripe","active":true,"created_at":"2024-03-13T19:56:21.000Z","updated_at":"2024-03-13T19:56:21.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4068,"entity_id":989146,"app_id":989146,"amount":900,"name":"Unlimited","description":"\u003cp\u003eUnlimited translations for each 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translate your replies\u003c/li\u003e\n\u003cli\u003eCraft perfect responses using predefined or custom instructions\u003c/li\u003e\n\u003cli\u003eFully context aware: uses the full conversation and relevant Help content\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDesigned for teams that want AI to accelerate every customer interaction\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1SKxdCEnBfbTVKDSmghNTAFY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HAE2CEnBfbTVKDS","cost_id":1576,"cost_type":"CostStripe","active":true,"created_at":"2025-10-22T22:38:20.000Z","updated_at":"2025-10-22T22:38:20.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":5,"count":{"5":16,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-P520D75CK1","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-23T17:34:49Z","updated_at":"2026-09-04T17:21:13Z","terms_conditions_url":"https://www.swifteq.com/service-agreement","app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":"acct_1HAE2CEnBfbTVKDS","state":"published"},"locations":[3,4,10,9],"date_published":"2023-11-28T21:59:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor","modal"],"last_update_time":"2026-09-04T17:21:07Z","owner_id":269519,"author_name":"Swifteq","author_email":"support@swifteq.com","author_url":"https://www.swifteq.com/zendesk-translate-tickets?utm_medium=marketplace\u0026utm_source=conversations_translate","short_description":"Instant AI translation of customer tickets to provide stellar global support","long_description":"\u003cp\u003e\u003cstrong\u003eTranslate Conversations\u003c/strong\u003e makes it easy for support teams to write, improve, and translate messages directly inside Zendesk.\u003cbr\u003e\nAgents can compose polished, high-quality replies in any language — without leaving the ticket view.\u003c/p\u003e\n\n\u003cp\u003eWhether you’re communicating with a customer in their native language or crafting a quick, professional response in your own, Translate Conversations helps every agent reply faster, more clearly, and more consistently.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/F0P4CrTAr2U\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Translation%20-%20Translate%20Conversations%20cover.jpg\" alt=\"Demo video of Translate Conversations\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey Features of Swifteq’s App for Ticket Translation\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInstant Ticket Translation\u003c/strong\u003e: Automatically translates customer messages into the agent’s language for easy understanding and fast replies.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAI Reply Generation\u003c/strong\u003e: Write complete, polished customer replies from just a few words. The AI enhances tone, clarity, and structure so agents can communicate faster and more effectively.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBidirectional AI-Powered Translation\u003c/strong\u003e: Allows agents to reply in their own language, with responses auto-translated back into the customer\u0026#39;s language, supporting smooth two-way communication.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/conv_translate_example.png\" alt=\"Screenshot of Translate Conversations\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eDictate your reply\u003c/strong\u003e: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eHelp Center Resource Integration\u003c/strong\u003e: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTeam Writing Guidelines\u003c/strong\u003e: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e: Works directly within the Zendesk Agent Workspace, enabling easy translations without disrupting your workflow.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustom Glossary\u003c/strong\u003e: Define specific terms to ensure consistent translations and maintain your brand voice in customer communications.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/glossary_translate.jpg\" alt=\"Translation Glossary\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAuto-Translate Toggle\u003c/strong\u003e: Turn automatic translation on or off for incoming messages, giving you control over communication.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eOriginal Message as Internal Comment\u003c/strong\u003e: Allows to add the original message as an internal comment when translating outgoing messages, maintaining context for the team.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eLanguage Exclusion\u003c/strong\u003e: Choose specific languages to exclude from translation for better control over multilingual interactions.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAI Writing Guidelines\u003c/strong\u003e: Set team-wide writing preferences to ensure messages follow your brand’s tone, style, and service standards.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-Time Translation\u003c/strong\u003e: Instantly translates messages to reduce response times and improve customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCowriter\u003c/strong\u003e: Compose a full reply in customer\u0026#39;s language in seconds, starting from a reply draft.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eUser-Friendly Interface\u003c/strong\u003e: Features an intuitive design aligned with Zendesk, allowing agents to manage translations effortlessly without interrupting their workflow.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible Pricing\u003c/strong\u003e: Offers a free plan with up to 100 translations per month and unlimited plans starting at $7.00 per agent per month, catering to varying organizational needs. Easily adjust usage by limiting the app to certain team members.\u003c/p\u003e\n\n\u003ch2\u003eMajor Benefits of Using Translate Conversations\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e🚀 \u003cstrong\u003eEnhanced Agent Productivity\u003c/strong\u003e: By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🌍 \u003cstrong\u003eExpanded Global Reach\u003c/strong\u003e: Supports communication with customers worldwide, breaking language barriers and enabling businesses to tap into new markets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e😊 \u003cstrong\u003eImproved Customer Satisfaction\u003c/strong\u003e: Providing support in a customer\u0026#39;s native language leads to a more personalized experience, fostering trust and satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e: Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🕒 \u003cstrong\u003eReduced Response Times\u003c/strong\u003e: Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🛡️ \u003cstrong\u003eConsistent Brand Voice\u003c/strong\u003e: Custom glossary ensures that translations align with brand terminology and tone, preserving consistency across all customer interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🔧 \u003cstrong\u003eOperational Efficiency\u003c/strong\u003e: Streamlined workflows within Zendesk reduce the complexity of managing multilingual support, allowing agents to focus on resolving customer issues.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Swifteq%20translate%20clients-BW.jpg\" alt=\"Swifteq translation customers\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eGet started with ticket translation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://agenthelper.swifteq.com/auth/translate\"\u003eCreate a new Swifteq account\u003c/a\u003e. If you have one already, \u003ca href=\"https://agenthelper.swifteq.com/auth/login\"\u003elogin\u003c/a\u003e and select the Translate Conversations app from the apps menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy to clipboard the API key provided in your account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on this page to install the app in your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the installed app with the API key copied in step 2\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will be available in the ticket sidebar of the agent workspace\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree 7-day trial, then starts at $7/agent/month.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChoose the \u003cstrong\u003eFree\u003c/strong\u003e option to start your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our \u003ca href=\"https://www.swifteq.com/data-zendesk-apps\"\u003eData Processing Policy\u003c/a\u003e gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Translate Conversations section to learn how we handle data specifically for this app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTranslate Conversations is developed by Swifteq, a trusted name in creating innovative solutions for customer support platforms. With a focus on enhancing communication and efficiency, Swifteq is dedicated to helping businesses succeed in a global marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall now to start supporting customers globally!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients%20also%20use%20-%20TRanslate%20Conversations.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free 7-day trial at \u003ca href=\"https://www.swifteq.com/zendesk-translate-tickets?utm_medium=marketplace\u0026utm_source=conversations_translate\"\u003eswifteq.com/zendesk-translate-tickets\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy to clipboard the API key provided.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Translate Conversations app in your Zendesk Support instance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the installed app with the API key copied in the second step\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Translate Conversations** makes it easy for support teams to write, improve, and translate messages directly inside Zendesk.\nAgents can compose polished, high-quality replies in any language — without leaving the ticket view.\n\nWhether you’re communicating with a customer in their native language or crafting a quick, professional response in your own, Translate Conversations helps every agent reply faster, more clearly, and more consistently.\n\n[![Demo video of Translate Conversations](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Translation%20-%20Translate%20Conversations%20cover.jpg)](https://youtu.be/F0P4CrTAr2U)\n\n## Key Features of Swifteq’s App for Ticket Translation\n\n✅ **Instant Ticket Translation**: Automatically translates customer messages into the agent’s language for easy understanding and fast replies.\n\n✅ **AI Reply Generation**: Write complete, polished customer replies from just a few words. The AI enhances tone, clarity, and structure so agents can communicate faster and more effectively.\n\n✅ **Bidirectional AI-Powered Translation**: Allows agents to reply in their own language, with responses auto-translated back into the customer's language, supporting smooth two-way communication.\n\n![Screenshot of Translate Conversations](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/conv_translate_example.png)\n\n✅ **Dictate your reply**: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response.\n\n✅ **Help Center Resource Integration**: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies.\n\n✅ **Team Writing Guidelines**: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards.\n\n✅ **Seamless Zendesk Integration**: Works directly within the Zendesk Agent Workspace, enabling easy translations without disrupting your workflow.\n\n✅ **Custom Glossary**: Define specific terms to ensure consistent translations and maintain your brand voice in customer communications.\n\n![Translation Glossary](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/glossary_translate.jpg)\n\n✅ **Auto-Translate Toggle**: Turn automatic translation on or off for incoming messages, giving you control over communication.\n\n✅ **Original Message as Internal Comment**: Allows to add the original message as an internal comment when translating outgoing messages, maintaining context for the team.\n\n✅ **Language Exclusion**: Choose specific languages to exclude from translation for better control over multilingual interactions.\n\n✅ **AI Writing Guidelines**: Set team-wide writing preferences to ensure messages follow your brand’s tone, style, and service standards.\n\n✅ **Real-Time Translation**: Instantly translates messages to reduce response times and improve customer satisfaction.\n\n✅ **Cowriter**: Compose a full reply in customer's language in seconds, starting from a reply draft.\n\n✅ **User-Friendly Interface**: Features an intuitive design aligned with Zendesk, allowing agents to manage translations effortlessly without interrupting their workflow.\n\n✅ **Flexible Pricing**: Offers a free plan with up to 100 translations per month and unlimited plans starting at $7.00 per agent per month, catering to varying organizational needs. Easily adjust usage by limiting the app to certain team members.\n\n## Major Benefits of Using Translate Conversations\n\n- 🚀 **Enhanced Agent Productivity**: By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency.\n\n- 🌍 **Expanded Global Reach**: Supports communication with customers worldwide, breaking language barriers and enabling businesses to tap into new markets.\n\n- 😊 **Improved Customer Satisfaction**: Providing support in a customer's native language leads to a more personalized experience, fostering trust and satisfaction.\n\n- 💰 **Cost Savings**: Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base.\n\n- 🕒 **Reduced Response Times**: Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency.\n\n- 🛡️ **Consistent Brand Voice**: Custom glossary ensures that translations align with brand terminology and tone, preserving consistency across all customer interactions.\n\n- 🔧 **Operational Efficiency**: Streamlined workflows within Zendesk reduce the complexity of managing multilingual support, allowing agents to focus on resolving customer issues.\n\n![Swifteq translation customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Swifteq%20translate%20clients-BW.jpg)\n\n## Get started with ticket translation\n\n1. [Create a new Swifteq account](https://agenthelper.swifteq.com/auth/translate). If you have one already, [login](https://agenthelper.swifteq.com/auth/login) and select the Translate Conversations app from the apps menu\n\n1. Copy to clipboard the API key provided in your account\n\n1. Click the **Install** button on this page to install the app in your Zendesk account\n\n1. Configure the installed app with the API key copied in step 2\n\n1. The app will be available in the ticket sidebar of the agent workspace\n\n**Free 7-day trial, then starts at $7/agent/month.**\n\nChoose the **Free** option to start your trial.\n\n**Support and Resources:**\n\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**Data Privacy**: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our [Data Processing Policy](https://www.swifteq.com/data-zendesk-apps) gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Translate Conversations section to learn how we handle data specifically for this app.\n\n**About the Developer:**\n\nTranslate Conversations is developed by Swifteq, a trusted name in creating innovative solutions for customer support platforms. With a focus on enhancing communication and efficiency, Swifteq is dedicated to helping businesses succeed in a global marketplace.\n\n**Install now to start supporting customers globally!**\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients%20also%20use%20-%20TRanslate%20Conversations.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for a free 7-day trial at [swifteq.com/zendesk-translate-tickets](https://www.swifteq.com/zendesk-translate-tickets?utm_medium=marketplace\u0026utm_source=conversations_translate)\n\n1. Copy to clipboard the API key provided.\n\n1. Install the Translate Conversations app in your Zendesk Support instance\n\n1. Configure the installed app with the API key copied in the second step","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://989146.apps.zdusercontent.com/989146/assets/1787913696-f07b8a4036db06fff7392616b3609739/logo-small.png","large_icon":"https://989146.apps.zdusercontent.com/989146/assets/1787913696-f07b8a4036db06fff7392616b3609739/logo.png","screenshots":["https://989146.apps.zdusercontent.com/989146/assets/1787913696-f07b8a4036db06fff7392616b3609739/screenshot-0.png","https://989146.apps.zdusercontent.com/989146/assets/1787913696-f07b8a4036db06fff7392616b3609739/screenshot-1.png","https://989146.apps.zdusercontent.com/989146/assets/1787913696-f07b8a4036db06fff7392616b3609739/screenshot-2.png"],"installation_count":152},{"id":989988,"name":"Discorder","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":2753011,"app_id":989988,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-27T17:58:12Z","updated_at":"2023-11-27T17:58:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4070,"entity_id":989988,"app_id":989988,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Nx7pDDY9zFFpkH22kJwA3W3","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1233,"cost_type":"CostStripe","active":true,"created_at":"2023-11-27T17:58:14.000Z","updated_at":"2025-12-09T20:13:04.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":2,"average":3,"count":{"1":1,"5":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-GX8GREK9HB","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-27T17:58:12Z","updated_at":"2025-12-09T20:13:05Z","terms_conditions_url":"https://oapps.io/en/terms/msa","app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[],"date_published":"2023-11-28T19:21:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2025-12-09T20:13:03Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/discord","short_description":"Connect your Discord server to Zendesk","long_description":"\u003cp\u003eDiscord is a dynamic platform for customer interactions, and we understand the significance of these conversations. \u003cbr\u003e\nWith our app, you can receive and manage Discord discussion threads within your customer support processes in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnd-users can maintain multiple open conversation threads.\u003c/li\u003e\n\u003cli\u003eReceive Discord messages in Zendesk.\u003c/li\u003e\n\u003cli\u003eReply to your Discord users via Zendesk in private threads.\u003c/li\u003e\n\u003cli\u003eAdd tags to Discord tickets.\u003c/li\u003e\n\u003cli\u003eMessages synchronize in near real-time, typically within seconds.\u003c/li\u003e\n\u003cli\u003eUse standard Zendesk Explore reporting.\u003c/li\u003e\n\u003cli\u003eConnect multiple Discord servers you own.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFind out more details and videos on our website\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://oapps.io/discord\"\u003e\u003cimg src=\"https://ch.ocdn.cloud/assets/img/Discord_Video_Preview.png\" alt=\"OAPPS website and video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between Discorder and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: user id, username, nickname, email, public messages, server id and name.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eFirstly, install OAPPS for Discord. You can use the coupon \u003cem\u003eNOCC\u003c/em\u003e to bypass entering card details.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Zendesk Admin Center \u0026gt; Channel apps \u0026gt; OAPPS for Discord\u003c/li\u003e\n\u003cli\u003eClick on Accounts tab \u0026gt; Add account\u003c/li\u003e\n\u003cli\u003eEnter an Account name and go through \u003cem\u003eContinue with Discord\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eSelect the server you\u0026#39;d like to connect \u0026gt; \u003cem\u003eGrant permissions\u003c/em\u003e on the next step\u003c/li\u003e\n\u003cli\u003eClick on Create\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can find a detailed \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/14135565956498-How-to-create-a-Discord-integration-with-Zendesk-\"\u003einstallation guide here\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003ePlease \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003econtact\u003c/a\u003e\u003c/strong\u003e us if you face any issues.\u003cbr\u003e\nYou can report bugs and request new features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"Discord is a dynamic platform for customer interactions, and we understand the significance of these conversations. \r\nWith our app, you can receive and manage Discord discussion threads within your customer support processes in Zendesk.\r\n\r\n### Features\r\n\r\n- End-users can maintain multiple open conversation threads.\r\n- Receive Discord messages in Zendesk.\r\n- Reply to your Discord users via Zendesk in private threads.\r\n- Add tags to Discord tickets.\r\n- Messages synchronize in near real-time, typically within seconds.\r\n- Use standard Zendesk Explore reporting.\r\n- Connect multiple Discord servers you own.\r\n\r\n**Find out more details and videos on our website**\r\n\r\n[![OAPPS website and video](https://ch.ocdn.cloud/assets/img/Discord_Video_Preview.png)](https://oapps.io/discord)\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n-\tTransfers messages between Discorder and Zendesk; no other Zendesk data accessed.\r\n- Data stored: user id, username, nickname, email, public messages, server id and name.\r\n-\tRetention: messages 30 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**","raw_installation_instructions":"### Installation\r\n\r\nFirstly, install OAPPS for Discord. You can use the coupon *NOCC* to bypass entering card details.\r\n\r\n- Go to your Zendesk Admin Center \u003e Channel apps \u003e OAPPS for Discord\r\n- Click on Accounts tab \u003e Add account\r\n- Enter an Account name and go through _Continue with Discord_\r\n- Select the server you'd like to connect \u003e _Grant permissions_ on the next step\r\n- Click on Create\r\n\r\nYou can find a detailed [installation guide here](https://zendesk.oapps.io/hc/en-us/articles/14135565956498-How-to-create-a-Discord-integration-with-Zendesk-)\r\n\r\n---\r\n### Support\r\n\r\nPlease **[contact](mailto:zendesk@oapps.io)** us if you face any issues.\r\nYou can report bugs and request new features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://989988.apps.zdusercontent.com/989988/assets/1765210132-b052ec1fe845785455beb7ac5a24b02f/logo-small.png","large_icon":"https://989988.apps.zdusercontent.com/989988/assets/1765210132-b052ec1fe845785455beb7ac5a24b02f/logo.png","screenshots":["https://989988.apps.zdusercontent.com/989988/assets/1765210132-b052ec1fe845785455beb7ac5a24b02f/screenshot-0.png","https://989988.apps.zdusercontent.com/989988/assets/1765210132-b052ec1fe845785455beb7ac5a24b02f/screenshot-1.png","https://989988.apps.zdusercontent.com/989988/assets/1765210132-b052ec1fe845785455beb7ac5a24b02f/screenshot-2.png"],"installation_count":56},{"id":990141,"name":"Places","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2753526,"app_id":990141,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-28T07:16:34Z","updated_at":"2023-11-28T07:16:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4073,"entity_id":990141,"app_id":990141,"amount":2999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OBx3eI9CHCWJxdxcJLON1D7","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1C42KqI9CHCWJxdx","cost_id":1234,"cost_type":"CostStripe","active":true,"created_at":"2023-11-28T07:16:37.000Z","updated_at":"2023-11-28T07:16:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-28T07:16:33Z","updated_at":"2025-04-04T00:11:04Z","terms_conditions_url":"https://places-zendesk.fly.dev/terms-conditions","app_organization":{"id":6139,"name":"Marios Antonoudiou","email":"mariosant@sent.com","website":"https://mariosant.dev","country_code":"GR","stripe_account_id":"acct_1C42KqI9CHCWJxdx","state":null},"locations":[10,2],"date_published":"2023-12-04T19:13:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor","nav_bar"],"last_update_time":"2023-12-18T18:35:17Z","owner_id":269519,"author_name":"Marios Antonoudiou","author_email":"hello@getplaces.co","author_url":"https://getplaces.co","short_description":"Drive leads and customers straight to your business","long_description":"\u003cp\u003ePlaces is all about letting people know where your business is. Increase your walk-ins by sharing your business\u0026#39; physical locations in a way your leads \u0026amp; customers can use.\u003c/p\u003e\n\n\u003cp\u003eShare the location of your office or store along with a Google Map link - useful for directions, sharing with others, and bookmarking for future reference.\u003c/p\u003e\n\n\u003cp\u003eAll these are set up easily through an immersive and well-designed process, where the agents have minimal error margin. The Places app makes sure agents communicate locations the way it\u0026#39;s meant to.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features \u0026amp; Benefits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlaces works right where the action happens.\u003c/strong\u003e Agents will not lose focus or switch context. Places is a message box application - works exactly where chats takes place.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan work with tons of locations.\u003c/strong\u003e Integrated quick search can get your agent what they are looking for, instantly. No more searching in long wikis!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncrease walk-ins to your stores.\u003c/strong\u003e Places can help you increase walk-ins to your stores. More people equals more value!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHelp your agents respond more efficient.\u003c/strong\u003e Agents get more productive by having a direct way to access and share your business\u0026#39; physical locations. This minimizes error margin, responds come quicker and full information is always shared!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEasy to setup.\u003c/strong\u003e Just visit your settings page and quickly add your business\u0026#39; physical locations. You will be up and running in no time!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstalling Places\u003c/strong\u003e Installing Places is super easy. You can purchase it via the Zendesk marketplace.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, you can immediately start adding places via the application\u0026#39;s main screen.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdding a Place\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo add a place, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the application main screen.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eAdd place\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eFill in the details in the form.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAdd\u003c/strong\u003e when you\u0026#39;re ready.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor Agents\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAgents can use the application immediately by following these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eView an open ticket.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003ePlaces\u003c/strong\u003e app icon.\u003c/li\u003e\n\u003cli\u003eDirectly click on a place entry or search for one.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce a place entry is clicked, a link will be added to the reply text editor.\u003c/p\u003e\n","raw_long_description":"Places is all about letting people know where your business is. Increase your walk-ins by sharing your business' physical locations in a way your leads \u0026 customers can use.\n\nShare the location of your office or store along with a Google Map link - useful for directions, sharing with others, and bookmarking for future reference.\n\nAll these are set up easily through an immersive and well-designed process, where the agents have minimal error margin. The Places app makes sure agents communicate locations the way it's meant to.\n\n**Key features \u0026 Benefits**\n\n**Places works right where the action happens.** Agents will not lose focus or switch context. Places is a message box application - works exactly where chats takes place.\n\n**Can work with tons of locations.** Integrated quick search can get your agent what they are looking for, instantly. No more searching in long wikis!\n\n**Increase walk-ins to your stores.** Places can help you increase walk-ins to your stores. More people equals more value!\n\n**Help your agents respond more efficient.** Agents get more productive by having a direct way to access and share your business' physical locations. This minimizes error margin, responds come quicker and full information is always shared!\n\n**Easy to setup.** Just visit your settings page and quickly add your business' physical locations. You will be up and running in no time!","raw_installation_instructions":"**Installing Places** Installing Places is super easy. You can purchase it via the Zendesk marketplace.\n\n Once installed, you can immediately start adding places via the application's main screen.\n\n **Adding a Place**\n\n To add a place, follow these steps:\n\n 1. Open the application main screen.\n 2. Click the **Add place** button.\n 3. Fill in the details in the form.\n 4. Click **Add** when you're ready.\n\n **For Agents**\n\n Agents can use the application immediately by following these steps:\n\n 1. View an open ticket.\n 2. Click the **Places** app icon.\n 3. Directly click on a place entry or search for one.\n\n Once a place entry is clicked, a link will be added to the reply text editor.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://990141.apps.zdusercontent.com/990141/assets/1702625689-7c55f28f38b05c442c5a00b74574556c/logo-small.png","large_icon":"https://990141.apps.zdusercontent.com/990141/assets/1702625689-7c55f28f38b05c442c5a00b74574556c/logo.png","screenshots":["https://990141.apps.zdusercontent.com/990141/assets/1702625689-7c55f28f38b05c442c5a00b74574556c/screenshot-0.png","https://990141.apps.zdusercontent.com/990141/assets/1702625689-7c55f28f38b05c442c5a00b74574556c/screenshot-1.png","https://990141.apps.zdusercontent.com/990141/assets/1702625689-7c55f28f38b05c442c5a00b74574556c/screenshot-2.png"],"installation_count":0},{"id":990228,"name":"Youtube + ChatGPT AI Assistance","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2753921,"app_id":990228,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-28T12:53:21Z","updated_at":"2023-11-28T12:53:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4074,"entity_id":990228,"app_id":990228,"amount":800,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0OHPlwfjIUomyPBpWSri82yd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1235,"cost_type":"CostStripe","active":true,"created_at":"2023-11-28T12:53:24.000Z","updated_at":"2023-11-28T12:53:24.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-28T12:53:20Z","updated_at":"2025-04-04T00:11:04Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2023-12-06T17:52:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-02T16:56:24Z","owner_id":269519,"author_name":"Spritle Software","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Transform YouTube comments into tickets and generate AI responds using ChatGPT","long_description":"\u003cp\u003e\u003ca href=\"https://saasly.in\"\u003eSaaSly.in\u003c/a\u003e offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox. This integration facilitates the efficient handling of YouTube comments as tickets, with ChatGPT support ensuring prompt and accurate customer responses.\u003c/p\u003e\n\n\u003cp\u003eAI boosts your agents\u0026#39; productivity and efficiency!\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a ticket for each customer comment, regardless of the channels, video, or shorts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents can efficiently respond \u0026amp; manage YouTube comments directly within the Zendesk app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUsers can configure videos or channels by enabling or disabling buttons in the settings to create tickets for specific channels or videos.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUsers should be able to configure roles and groups to assign tickets to specific roles or groups within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, total shorts and comment counts, and total video counts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChannel-wise analytics in tables and graphs are available on the dashboard for comments created over the course of a month.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eChatGPT enables users to:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eProvide personalized responses to customers based on ticket descriptions, and conversations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate responses from ticket summaries in a matter of seconds.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeliver error-free responses with correct grammar and spelling.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRespond to customers in a formal or casual tone.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUtilize the Playground option to create flexible prompt responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose to send responses as public replies or add them as internal notes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy responses to the clipboard for future use.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:people@saasly.in\"\u003epeople@saasly.in\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-youtube-integration-in-zendesk\"\u003ehttps://saasly.in/apps/userguide/how-to-install-youtube-integration-in-zendesk\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[SaaSly.in](https://saasly.in) offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox. This integration facilitates the efficient handling of YouTube comments as tickets, with ChatGPT support ensuring prompt and accurate customer responses.\n\nAI boosts your agents' productivity and efficiency!\n\n## Features:\n\n- Create a ticket for each customer comment, regardless of the channels, video, or shorts.\n\n- Agents can efficiently respond \u0026 manage YouTube comments directly within the Zendesk app\n\n- Users can configure videos or channels by enabling or disabling buttons in the settings to create tickets for specific channels or videos.\n\n- Users should be able to configure roles and groups to assign tickets to specific roles or groups within Zendesk.\n\n- A single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, total shorts and comment counts, and total video counts.\n\n- Channel-wise analytics in tables and graphs are available on the dashboard for comments created over the course of a month.\n\n## ChatGPT enables users to:\n\n- Provide personalized responses to customers based on ticket descriptions, and conversations.\n\n- Generate responses from ticket summaries in a matter of seconds.\n\n- Deliver error-free responses with correct grammar and spelling.\n\n- Respond to customers in a formal or casual tone.\n\n- Utilize the Playground option to create flexible prompt responses.\n\n- Choose to send responses as public replies or add them as internal notes.\n\n- Copy responses to the clipboard for future use.\n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [people@saasly.in](mailto:people@saasly.in)","raw_installation_instructions":"Go to this URL for deatialed installation guide: [https://saasly.in/apps/userguide/how-to-install-youtube-integration-in-zendesk](https://saasly.in/apps/userguide/how-to-install-youtube-integration-in-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://990228.apps.zdusercontent.com/990228/assets/1706785513-2d305248f1cf286bd70ec960aa02e5c5/logo-small.png","large_icon":"https://990228.apps.zdusercontent.com/990228/assets/1706785513-2d305248f1cf286bd70ec960aa02e5c5/logo.png","screenshots":["https://990228.apps.zdusercontent.com/990228/assets/1706785513-2d305248f1cf286bd70ec960aa02e5c5/screenshot-0.png","https://990228.apps.zdusercontent.com/990228/assets/1706785513-2d305248f1cf286bd70ec960aa02e5c5/screenshot-1.png","https://990228.apps.zdusercontent.com/990228/assets/1706785513-2d305248f1cf286bd70ec960aa02e5c5/screenshot-2.png"],"installation_count":0},{"id":990902,"name":"HelpTree","state":"published","version":"1.1.0.0","framework_version":"2.0","parameters":[{"id":2755951,"app_id":990902,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-11-30T14:17:34Z","updated_at":"2023-11-30T14:17:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2787272,"app_id":990902,"name":"HelptreeDomain","kind":"url","required":true,"position":1,"created_at":"2024-01-09T18:27:45Z","updated_at":"2024-01-09T18:27:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2787273,"app_id":990902,"name":"ApiCode","kind":"text","required":true,"position":2,"created_at":"2024-01-09T18:27:45Z","updated_at":"2024-01-09T18:27:45Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2755949,"app_id":990902,"name":"ActivationKey","kind":"text","required":true,"position":3,"created_at":"2023-11-30T14:17:33Z","updated_at":"2024-01-09T18:27:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2755950,"app_id":990902,"name":"HelptreeCode","kind":"text","required":true,"position":4,"created_at":"2023-11-30T14:17:34Z","updated_at":"2024-01-09T18:27:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4079,"entity_id":990902,"app_id":990902,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-11-30T14:17:36.000Z","updated_at":"2023-11-30T14:17:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-11-30T14:17:33Z","updated_at":"2025-04-04T00:11:05Z","terms_conditions_url":null,"app_organization":{"id":3549,"name":"Sutherland Global Services","email":"info@sutherlandglobal.com","website":"www.sutherlandglobal.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2024-01-09T18:29:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sutherlandglobal.com/contact-us"},"location_names":["ticket_sidebar"],"last_update_time":"2024-07-11T17:14:01Z","owner_id":269519,"author_name":"Sutherland","author_email":"HelpTree.Support@sutherlandglobal.com","author_url":"https://www.sutherlandglobal.com/products-x-platforms/smartleap-helptree/","short_description":"Enhance your customer service experience with HelpTree, right within Zendesk","long_description":"\u003cp\u003eHelpTree, an advanced Knowledge Management Platform, is here to streamline your customer support process. It arms your team with easy-to-follow instructions and quick access to key information, ensuring you respond to customer inquiries with both speed and accuracy. This integration boosts your customer service quality while making interactions more straightforward.\u003c/p\u003e\n\n\u003cp\u003eEnjoy the ease of HelpTree in the familiar Zendesk environment. No more switching between multiple windows — everything you need for efficient customer support is right where you want it.\u003c/p\u003e\n\n\u003cp\u003eWith this integration, your team can: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSearch for Solutions Efficiently\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCognitive Search:\u003c/strong\u003e Find relevant solutions quickly, right at your fingertips.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFrequently Used Solutions:\u003c/strong\u003e Accelerate your support process with immediate access to the most used solutions.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCategory-Based Search:\u003c/strong\u003e Efficiently categorize and retrieve solutions, allowing your team to find them even without using keyword searches. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove Efficiency and Compliance with Decision Trees   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNavigation:\u003c/strong\u003e Allow your team to get step-by-step instructions for each customer scenario, assuring accuracy and effectiveness in issue resolution.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMore Help Section:\u003c/strong\u003e Access extensive guidelines for each step, reinforcing your team\u0026#39;s understanding and ability to manage tricky customer inquiries.   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTraversal Summary:\u003c/strong\u003e Empower your team to know their workflow progress through the decision tree, enabling them to navigate the solution more efficiently. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhance Team\u0026#39;s Knowledge with Comprehensive Articles   \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRich Content:\u003c/strong\u003e Gain in-depth insights using articles, with the help of diverse media including text and visuals for a complete understanding of diverse topics.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eHelpTree for Zendesk provides you with: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration:\u003c/strong\u003e Merges smoothly with your existing Zendesk environment, providing a united workspace while leveraging HelpTree\u0026#39;s solutions. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTime Efficiency:\u003c/strong\u003e Minimizes the time spent toggling between HelpTree and Zendesk, leading to quicker responses and heightened customer satisfaction. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Friendly Interface:\u003c/strong\u003e Specially designed for ease of use, ensuring a seamless and stress-free experience for your support team. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalability:\u003c/strong\u003e Tailored to accommodate your evolving needs, making it a perfect fit for businesses of all sizes.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:helptree.support@sutherlandglobal.com\"\u003eSign up with HelpTree to get started\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these easy steps to install HelpTree for Zendesk: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContact for Activation Codes\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend an email to \u003ca href=\"mailto:helptree.support@sutherlandglobal.com\"\u003ehelptree.support@sutherlandglobal.com\u003c/a\u003e to request your activation codes. These codes are necessary for the installation process. \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProvide Account Information\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you already have an account with us, simply provide your account information in the email. This will help us link your existing account with the new installation.\u003c/li\u003e\n\u003cli\u003eIf you don’t have an account yet, don’t worry! Let us know in the email, and we\u0026#39;ll assist you with the sign-up process to get you started with HelpTree.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstallation Process\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce you receive your activation codes, you can proceed with the installation process. Detailed instructions will be provided along with the activation codes.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnjoy HelpTree\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter successful installation, you\u0026#39;re all set to enjoy the benefits of HelpTree in enhancing your customer support experience.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or need assistance during the installation process, our support team is here to help. Just reach out to us at the same email address. We’re excited to hear from you!\u003c/p\u003e\n","raw_long_description":"HelpTree, an advanced Knowledge Management Platform, is here to streamline your customer support process. It arms your team with easy-to-follow instructions and quick access to key information, ensuring you respond to customer inquiries with both speed and accuracy. This integration boosts your customer service quality while making interactions more straightforward.\n\n Enjoy the ease of HelpTree in the familiar Zendesk environment. No more switching between multiple windows — everything you need for efficient customer support is right where you want it.\n\nWith this integration, your team can: \n\n1. Search for Solutions Efficiently   \n- **Cognitive Search:** Find relevant solutions quickly, right at your fingertips.   \n- **Frequently Used Solutions:** Accelerate your support process with immediate access to the most used solutions.   \n- **Category-Based Search:** Efficiently categorize and retrieve solutions, allowing your team to find them even without using keyword searches. \n\n2. Improve Efficiency and Compliance with Decision Trees   \n- **Navigation:** Allow your team to get step-by-step instructions for each customer scenario, assuring accuracy and effectiveness in issue resolution.   \n- **More Help Section:** Access extensive guidelines for each step, reinforcing your team's understanding and ability to manage tricky customer inquiries.   \n- **Traversal Summary:** Empower your team to know their workflow progress through the decision tree, enabling them to navigate the solution more efficiently. \n\n3. 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These codes are necessary for the installation process. \n\n2. **Provide Account Information**\n   - If you already have an account with us, simply provide your account information in the email. This will help us link your existing account with the new installation.\n   - If you don’t have an account yet, don’t worry! Let us know in the email, and we'll assist you with the sign-up process to get you started with HelpTree.\n\n3. **Installation Process**\n   - Once you receive your activation codes, you can proceed with the installation process. Detailed instructions will be provided along with the activation codes.\n\n4. **Enjoy HelpTree**\n   - After successful installation, you're all set to enjoy the benefits of HelpTree in enhancing your customer support experience.\n\nIf you have any questions or need assistance during the installation process, our support team is here to help. Just reach out to us at the same email address. We’re excited to hear from you!\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://990902.apps.zdusercontent.com/990902/assets/1720526109-a8dfb972c72f831aa11b5b1836003aeb/logo-small.png","large_icon":"https://990902.apps.zdusercontent.com/990902/assets/1720526109-a8dfb972c72f831aa11b5b1836003aeb/logo.png","screenshots":["https://990902.apps.zdusercontent.com/990902/assets/1720526109-a8dfb972c72f831aa11b5b1836003aeb/screenshot-0.png","https://990902.apps.zdusercontent.com/990902/assets/1720526109-a8dfb972c72f831aa11b5b1836003aeb/screenshot-1.png","https://990902.apps.zdusercontent.com/990902/assets/1720526109-a8dfb972c72f831aa11b5b1836003aeb/screenshot-2.png"],"installation_count":0},{"id":990905,"name":"Notify \u0026 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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-11-30T14:22:59Z","updated_at":"2025-04-04T00:11:05Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[7,2,1],"date_published":"2023-12-11T17:55:06Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","nav_bar","top_bar"],"last_update_time":"2023-12-11T17:54:30Z","owner_id":269519,"author_name":"Saasly","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Get immediate broadcast notifications within Zendesk's user interface","long_description":"\u003cp\u003eElevate your Zendesk Support experience with Notify \u0026amp; Pin, a powerful app designed for seamless communication and enhanced efficiency.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cp\u003ePop-up Notifications: Receive instant alerts in the top right corner of Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eHistory Tracking: Keep tabs on notification history and dismiss items once actioned.\u003c/p\u003e\n\n\u003cp\u003eTargeted Notifications: Direct messages to specific groups or individual agents for personalized communication.\u003c/p\u003e\n\n\u003cp\u003eBroadcast Custom Messages: Communicate important updates by broadcasting custom messages to your team.\u003c/p\u003e\n\n\u003cp\u003ePin Notifications: Pin essential information for quick reference and easy access.\u003c/p\u003e\n\n\u003cp\u003eNotification Templates: Create reusable templates for efficient communication in recurring scenarios.\u003c/p\u003e\n\n\u003cp\u003eUpcoming Feature: Triggers Event Handler, Push Notifications in Outside Desktop\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDetailed installation information can be found at the following URL:\u003c/p\u003e\n\n\u003cp\u003ehttps://saasly.in/apps/userguide/how-to-install-notify-and-pin-integration-in-zendesk\u003c/p\u003e\n","raw_long_description":"Elevate your Zendesk Support experience with Notify \u0026 Pin, a powerful app designed for seamless communication and enhanced efficiency.\n\n##Features\n\nPop-up Notifications: Receive instant alerts in the top right corner of Zendesk Support.\n\nHistory Tracking: Keep tabs on notification history and dismiss items once actioned.\n\nTargeted Notifications: Direct messages to specific groups or individual agents for personalized communication.\n\nBroadcast Custom Messages: Communicate important updates by broadcasting custom messages to your team.\n\nPin Notifications: Pin essential information for quick reference and easy access.\n\nNotification Templates: Create reusable templates for efficient communication in recurring scenarios.\n\n\nUpcoming Feature: Triggers Event Handler, Push Notifications in Outside Desktop","raw_installation_instructions":"Detailed installation information can be found at the following URL:\n\nhttps://saasly.in/apps/userguide/how-to-install-notify-and-pin-integration-in-zendesk","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://990905.apps.zdusercontent.com/990905/assets/1702220336-fe3fe468052fefd343c23d23ddce540a/logo-small.png","large_icon":"https://990905.apps.zdusercontent.com/990905/assets/1702220336-fe3fe468052fefd343c23d23ddce540a/logo.png","screenshots":["https://990905.apps.zdusercontent.com/990905/assets/1702220336-fe3fe468052fefd343c23d23ddce540a/screenshot-0.png","https://990905.apps.zdusercontent.com/990905/assets/1702220336-fe3fe468052fefd343c23d23ddce540a/screenshot-1.png","https://990905.apps.zdusercontent.com/990905/assets/1702220336-fe3fe468052fefd343c23d23ddce540a/screenshot-2.png"],"installation_count":1},{"id":991543,"name":"Reminder App by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2757538,"app_id":991543,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-03T11:52:14Z","updated_at":"2023-12-03T11:52:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4084,"entity_id":991543,"app_id":991543,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0OI7YzfjIUomyPBpwUqxoVqD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1240,"cost_type":"CostStripe","active":true,"created_at":"2023-12-03T11:52:17.000Z","updated_at":"2023-12-03T11:52:17.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-12-03T11:52:13Z","updated_at":"2025-04-04T00:11:05Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[7,2,3],"date_published":"2024-09-16T22:32:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2024-02-02T17:04:10Z","owner_id":269519,"author_name":"Sassly","author_email":"people@sassly.in","author_url":"https://saasly.in","short_description":"Display pop-up, receive alerts via diverse channels for effective communication","long_description":"\u003cp\u003eNotifications play a crucial role in keeping individuals informed, connected, and up-to-date in today\u0026#39;s fast-paced world. These messages serve as instant alerts, delivering important information, reminders, updates, and announcements across various communication channels. Whether it\u0026#39;s a pop-up message on a device, an email, SMS, or push notification, the goal remains the same: To efficiently communicate valuable information\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConfigure an infinite count of reminders for a ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow agents to involve other team members in each reminder they establish.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable reminders to function seamlessly on closed tickets, ensuring ongoing prompts for future actions, even after ticket resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, totaReceive popup notifications and emails upon reminders becoming due.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMark reminders as completed, akin to checklist items.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:people@saasly.in\"\u003epeople@saasly.in\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-reminder-app-by-saasly\"\u003ehttps://saasly.in/apps/userguide/how-to-install-reminder-app-by-saasly\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Notifications play a crucial role in keeping individuals informed, connected, and up-to-date in today's fast-paced world. These messages serve as instant alerts, delivering important information, reminders, updates, and announcements across various communication channels. Whether it's a pop-up message on a device, an email, SMS, or push notification, the goal remains the same: To efficiently communicate valuable information\n\n## Features:\n\n- Configure an infinite count of reminders for a ticket.\n\n- Allow agents to involve other team members in each reminder they establish.\n\n- Enable reminders to function seamlessly on closed tickets, ensuring ongoing prompts for future actions, even after ticket resolution.\n\n- A single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, totaReceive popup notifications and emails upon reminders becoming due.\n\n- Mark reminders as completed, akin to checklist items.\n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [people@saasly.in](mailto:people@saasly.in)","raw_installation_instructions":"Go to this URL for deatialed installation guide: [https://saasly.in/apps/userguide/how-to-install-reminder-app-by-saasly](https://saasly.in/apps/userguide/how-to-install-reminder-app-by-saasly)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://991543.apps.zdusercontent.com/991543/assets/1706853871-1265eadeaf2a79529fccb5639d4dd360/logo-small.png","large_icon":"https://991543.apps.zdusercontent.com/991543/assets/1706853871-1265eadeaf2a79529fccb5639d4dd360/logo.png","screenshots":["https://991543.apps.zdusercontent.com/991543/assets/1706853871-1265eadeaf2a79529fccb5639d4dd360/screenshot-0.png","https://991543.apps.zdusercontent.com/991543/assets/1706853871-1265eadeaf2a79529fccb5639d4dd360/screenshot-1.png","https://991543.apps.zdusercontent.com/991543/assets/1706853871-1265eadeaf2a79529fccb5639d4dd360/screenshot-2.png"],"installation_count":0},{"id":992085,"name":"Next Matter","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2759582,"app_id":992085,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-05T09:07:37Z","updated_at":"2023-12-05T09:07:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4087,"entity_id":992085,"app_id":992085,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-05T09:07:40.000Z","updated_at":"2023-12-05T09:07:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-05T09:07:37Z","updated_at":"2026-04-23T15:09:53Z","terms_conditions_url":null,"app_organization":{"id":6180,"name":"Next Matter","email":"support@nextmatter.com","website":"https://www.nextmatter.com/customer-service?utm_source=zendeskmarketplace","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2024-02-01T17:46:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.nextmatter.com/pricing?utm_source=zendeskmarketplace"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2024-05-22T20:57:54Z","owner_id":269519,"author_name":"Next Matter GmbH","author_email":"support@nextmatter.com","author_url":"https://www.nextmatter.com?utm_source=zendeskmarketplace","short_description":"Transform complex tickets into automated, trackable workflows – without leaving Zendesk","long_description":"\u003cp\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855908/zendesk-marketplace/2024-05-16/vjpej19bmowklxog8adq.svg\" alt=\"Complexity is a fact. Deal with it.\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/z3ehwz52glwokjs0teqf.svg\" alt=\"Icon\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResolve complex tickets faster \u0026amp; easier using workflow automation\u003c/strong\u003e\u003cbr\u003e\nDesign workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855907/zendesk-marketplace/2024-05-16/pyhji6tgn7jdyrhvgqjh.svg\" alt=\"Icon\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrigger, track, \u0026amp; resolve workflows without leaving Zendesk\u003c/strong\u003e\u003cbr\u003e\nEnable frontline agents to run, track, and resolve complex support tickets without leaving Zendesk, using the Next Matter sidebar app.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/mx6p2dvofckkg5sdq4um.svg\" alt=\"Icon\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomate SLAs for consistently amazing CX\u003c/strong\u003e\u003cbr\u003e\nGive workflows granular deadlines, include service benchmarks, and automate notifications to keep customers \u0026amp; stakeholders informed at every step.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/ch07rcyibgtbrrjzrzk3.svg\" alt=\"Icon\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMaintain compliance \u0026amp; keep customer data secure\u003c/strong\u003e\u003cbr\u003e\nProtect your customers\u0026#39; data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. \u003ca href=\"https://www.nextmatter.com/privacy-security\"\u003eLearn More\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eEverything you need to deal with complex tickets\u003c/h4\u003e\n\n\u003cp\u003eNext Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Tasks and Orchestration\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Reviews, Decisions, Approvals\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Forms \u0026amp; Surveys\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Conditional fields and actions\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e AI-parsing \u0026amp; email auto-creation\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Granular Deadlines\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Internal or External Notifications (email, SMS, chat)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Self-Service Portals (Customers, Suppliers, Partners)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Database integration\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e 100s of app integrations\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e+\u003c/strong\u003e Much more (see product features)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to learn more? Plenty of ways to get started:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.nextmatter.com/try-next-matter\"\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/ixuj9k4dnprrnbzw8pgw.svg\" alt=\"Book a Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=FH9XqNzmYQQ\"\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/zbdzuubmjfbjplcaewrd.svg\" alt=\"Watch Demo Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eFeatured complex resolution workflows\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.nextmatter.com/departments/customer-service-operations\"\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715929154/zendesk-marketplace/2024-05-16/bekobizfpw6logjp9ow0.svg\" alt=\"Cards displaying Customer Service use cases fit for Next Matter\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eSee Zendesk \u0026amp; Next Matter in action\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=FH9XqNzmYQQ\"\u003e\u003cimg src=\"https://res.cloudinary.com/dplewyxwx/image/upload/v1715855908/zendesk-marketplace/2024-05-16/eekyjjhhuvyhot8wc8mj.svg\" alt=\"Video walkthrough of the Next Matter sidebar integration for Zendesk in action\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and start using the app.\u003c/p\u003e\n\n\u003cp\u003eAn active Next Matter user account is required.\u003c/p\u003e\n\n\u003cp\u003ePlease contact your Next Matter workspace administrators if you do not yet have a Next Matter user account. You can also start with a \u003ca href=\"https://app.nextmatter.com/signup?utm_source=zendeskmarketplace\"\u003efree trial\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Complexity is a fact. Deal with it.](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855908/zendesk-marketplace/2024-05-16/vjpej19bmowklxog8adq.svg)\n\n![Icon](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/z3ehwz52glwokjs0teqf.svg)\n\n**Resolve complex tickets faster \u0026 easier using workflow automation**\nDesign workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.\n\n![Icon](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855907/zendesk-marketplace/2024-05-16/pyhji6tgn7jdyrhvgqjh.svg)\n\n**Trigger, track, \u0026 resolve workflows without leaving Zendesk**\nEnable frontline agents to run, track, and resolve complex support tickets without leaving Zendesk, using the Next Matter sidebar app.\n\n![Icon](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/mx6p2dvofckkg5sdq4um.svg)\n\n**Automate SLAs for consistently amazing CX**\nGive workflows granular deadlines, include service benchmarks, and automate notifications to keep customers \u0026 stakeholders informed at every step.\n\n![Icon](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/ch07rcyibgtbrrjzrzk3.svg)\n\n**Maintain compliance \u0026 keep customer data secure**\nProtect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. [Learn More](https://www.nextmatter.com/privacy-security)\n\n#### Everything you need to deal with complex tickets\n\nNext Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:\n\n**+** Tasks and Orchestration\n\n**+** Reviews, Decisions, Approvals\n\n**+** Forms \u0026 Surveys\n\n**+** Conditional fields and actions\n\n**+** AI-parsing \u0026 email auto-creation\n\n**+** Granular Deadlines\n\n**+** Internal or External Notifications (email, SMS, chat)\n\n**+** Self-Service Portals (Customers, Suppliers, Partners)\n\n**+** Database integration\n\n**+** 100s of app integrations\n\n**+** Much more (see product features)\n\n**Want to learn more? Plenty of ways to get started:**\n\n[![Book a Demo](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/ixuj9k4dnprrnbzw8pgw.svg)](https://www.nextmatter.com/try-next-matter)\n\n[![Watch Demo Video](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855906/zendesk-marketplace/2024-05-16/zbdzuubmjfbjplcaewrd.svg)](https://www.youtube.com/watch?v=FH9XqNzmYQQ)\n\n#### Featured complex resolution workflows\n\n[![Cards displaying Customer Service use cases fit for Next Matter](https://res.cloudinary.com/dplewyxwx/image/upload/v1715929154/zendesk-marketplace/2024-05-16/bekobizfpw6logjp9ow0.svg)](https://www.nextmatter.com/departments/customer-service-operations)\n\n#### See Zendesk \u0026 Next Matter in action\n\n[![Video walkthrough of the Next Matter sidebar integration for Zendesk in action](https://res.cloudinary.com/dplewyxwx/image/upload/v1715855908/zendesk-marketplace/2024-05-16/eekyjjhhuvyhot8wc8mj.svg)](https://www.youtube.com/watch?v=FH9XqNzmYQQ)","raw_installation_instructions":"Simply click install and start using the app.\n\nAn active Next Matter user account is required.\n\nPlease contact your Next Matter workspace administrators if you do not yet have a Next Matter user account. You can also start with a [free trial](https://app.nextmatter.com/signup?utm_source=zendeskmarketplace).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992085.apps.zdusercontent.com/992085/assets/1716357272-58a010f7f181542c319af0fc80bf380c/logo-small.png","large_icon":"https://992085.apps.zdusercontent.com/992085/assets/1716357272-58a010f7f181542c319af0fc80bf380c/logo.png","screenshots":["https://992085.apps.zdusercontent.com/992085/assets/1716357272-58a010f7f181542c319af0fc80bf380c/screenshot-0.png","https://992085.apps.zdusercontent.com/992085/assets/1716357272-58a010f7f181542c319af0fc80bf380c/screenshot-1.png","https://992085.apps.zdusercontent.com/992085/assets/1716357272-58a010f7f181542c319af0fc80bf380c/screenshot-2.png"],"installation_count":18},{"id":992152,"name":"Round Robin Assignment by Knots","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2759834,"app_id":992152,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-05T13:51:11Z","updated_at":"2023-12-05T13:51:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2759830,"app_id":992152,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2023-12-05T13:51:10Z","updated_at":"2023-12-05T13:51:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2759831,"app_id":992152,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2023-12-05T13:51:11Z","updated_at":"2023-12-05T13:51:11Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2759832,"app_id":992152,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-12-05T13:51:11Z","updated_at":"2023-12-05T13:51:11Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2759833,"app_id":992152,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-12-05T13:51:11Z","updated_at":"2023-12-05T13:51:11Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4089,"entity_id":992152,"app_id":992152,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-05T13:51:13.000Z","updated_at":"2023-12-05T13:51:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-05T13:51:09Z","updated_at":"2025-12-01T21:56:02Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2023-12-12T18:29:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-01T21:55:57Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Effortlessly distribute tickets among agents with smart Round Robin technology","long_description":"\u003ch2\u003eEffortlessly Distribute Tickets Among Agents with Smart Round Robin Technology\u003c/h2\u003e\n\n\u003cp\u003eThe Knots Round Robin Allocation for Zendesk ensures a fair and efficient distribution of tickets among your support team. Without any manual intervention or agent interaction, this app intelligently assigns incoming tickets to available agents, balancing workload and enhancing response times.\u003c/p\u003e\n\n\u003ch1\u003eFeatures and Functionalities\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticket Distribution\u003c/strong\u003e: Seamlessly allocate tickets based on agent availability, expertise, or other custom criteria. Ensure an equitable distribution of work and prevent agent overload.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Rules and Conditions\u003c/strong\u003e: Tailor the ticket allocation process to fit your team\u0026#39;s unique needs. Set rules based on agent skill level, language proficiency, or specific ticket categories.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Workload Balancing\u003c/strong\u003e: Dynamically adjust ticket allocation in real-time, considering sudden changes in ticket volume or agent availability.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegration with Existing Workflow\u003c/strong\u003e: Works in harmony with your current Zendesk setup, enhancing your support operations without disrupting established processes.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTransform Your Customer Support Experience\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Agent Productivity\u003c/strong\u003e: By evenly distributing tickets, agents can focus on providing quality support rather than managing excessive workloads.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Response Times\u003c/strong\u003e: Quicker ticket allocation leads to faster responses, boosting customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics and Reporting\u003c/strong\u003e: Gain insights into ticket distribution patterns and agent performance, enabling data-driven improvements.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eMain Benefits of Using Round Robin Allocation App for Zendesk\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: Get started with the Round Robin Allocation in just a few minutes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Labor Costs and Turnover\u003c/strong\u003e: Automated distribution means less time managing tickets manually, decreasing labor costs and reducing agent burnout.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Like every Knots App, the Round Robin Allocation offers a 14-day free trial to experience its benefits risk-free.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eRound Robin Assignment\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your Round Robin Assignment service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Effortlessly Distribute Tickets Among Agents with Smart Round Robin Technology\n\nThe Knots Round Robin Allocation for Zendesk ensures a fair and efficient distribution of tickets among your support team. Without any manual intervention or agent interaction, this app intelligently assigns incoming tickets to available agents, balancing workload and enhancing response times.\n\n# Features and Functionalities\n\n* **Automated Ticket Distribution**: Seamlessly allocate tickets based on agent availability, expertise, or other custom criteria. Ensure an equitable distribution of work and prevent agent overload.\n* **Customizable Rules and Conditions**: Tailor the ticket allocation process to fit your team's unique needs. Set rules based on agent skill level, language proficiency, or specific ticket categories.\n* **Real-Time Workload Balancing**: Dynamically adjust ticket allocation in real-time, considering sudden changes in ticket volume or agent availability.\n* **Integration with Existing Workflow**: Works in harmony with your current Zendesk setup, enhancing your support operations without disrupting established processes.\n\n# Transform Your Customer Support Experience\n* **Enhanced Agent Productivity**: By evenly distributing tickets, agents can focus on providing quality support rather than managing excessive workloads.\n* **Improved Response Times**: Quicker ticket allocation leads to faster responses, boosting customer satisfaction.\n* **Analytics and Reporting**: Gain insights into ticket distribution patterns and agent performance, enabling data-driven improvements.\n\n\n# Main Benefits of Using Round Robin Allocation App for Zendesk\n\n1. **Quick Setup**: Get started with the Round Robin Allocation in just a few minutes.\n2. **Reduce Labor Costs and Turnover**: Automated distribution means less time managing tickets manually, decreasing labor costs and reducing agent burnout.\n3. **Test it for free**: Like every Knots App, the Round Robin Allocation offers a 14-day free trial to experience its benefits risk-free.\n4. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io) and we’ll schedule a time to help you. Free of charge.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Round Robin Assignment\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your Round Robin Assignment service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992152.apps.zdusercontent.com/992152/assets/1764154128-524dd82b3e267d0ed580f81cd3a610b5/logo-small.png","large_icon":"https://992152.apps.zdusercontent.com/992152/assets/1764154128-524dd82b3e267d0ed580f81cd3a610b5/logo.png","screenshots":["https://992152.apps.zdusercontent.com/992152/assets/1764154128-524dd82b3e267d0ed580f81cd3a610b5/screenshot-0.png","https://992152.apps.zdusercontent.com/992152/assets/1764154128-524dd82b3e267d0ed580f81cd3a610b5/screenshot-1.png","https://992152.apps.zdusercontent.com/992152/assets/1764154128-524dd82b3e267d0ed580f81cd3a610b5/screenshot-2.png"],"installation_count":37},{"id":992189,"name":"Apizee","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2759909,"app_id":992189,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-05T15:35:50Z","updated_at":"2023-12-05T15:35:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2759905,"app_id":992189,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2023-12-05T15:35:50Z","updated_at":"2023-12-05T15:35:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2759906,"app_id":992189,"name":"cloudUrl","kind":"hidden","required":false,"position":2,"created_at":"2023-12-05T15:35:50Z","updated_at":"2023-12-05T15:35:50Z","default_value":"https://cloud.apizee.com","secure":false,"scopes":null,"options":null},{"id":2759907,"app_id":992189,"name":"appUrl","kind":"hidden","required":false,"position":3,"created_at":"2023-12-05T15:35:50Z","updated_at":"2023-12-05T15:35:50Z","default_value":"https://libs.beta.apizee.com/app/guest","secure":false,"scopes":null,"options":null},{"id":2759908,"app_id":992189,"name":"logLevel","kind":"text","required":false,"position":4,"created_at":"2023-12-05T15:35:50Z","updated_at":"2023-12-05T15:35:50Z","default_value":"warn","secure":false,"scopes":null,"options":null}],"plans":[{"id":4090,"entity_id":992189,"app_id":992189,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-05T15:35:53.000Z","updated_at":"2023-12-05T15:35:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-05T15:35:49Z","updated_at":"2025-04-04T00:11:06Z","terms_conditions_url":null,"app_organization":{"id":5407,"name":"Apizee","email":"support@apizee.com","website":"https://www.apizee.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-12-05T17:30:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.apizee.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2023-12-05T15:35:49Z","owner_id":269519,"author_name":"Apizee Support","author_email":"support@apizee.com","author_url":"https://www.apizee.com","short_description":"The video chat, screen sharing and co-browsing solution for remote assistance.","long_description":"\u003cp\u003eApizee is a remote assistance video chat that enables customer service teams to increase customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eApizee enhances sales and support performance, allowing for streamlined resolutions, even in intricate scenarios. This platform amplifies human connections, fostering clearer understanding and leading to heightened customer satisfaction.\u003c/p\u003e\n\n\u003ch2\u003eHow does Apizee revolutionize customer service?\u003c/h2\u003e\n\n\u003cp\u003eTraditional text or phone support can be challenging, particularly when agents need to deeply comprehend the customer\u0026#39;s situation.\u003c/p\u003e\n\n\u003cp\u003eIn tense circumstances, such as emergencies or high frustrations, customers can be so emotionally charged that verbal communication becomes inadequate, leading to subpar customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003eLeveraging digital technology can significantly cut operational costs by minimizing physical visits and facilitating remote assistance from the service center.\u003c/p\u003e\n\n\u003cp\u003eWith Apizee, customer service representatives can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAchieve clarity and efficiency\u003c/strong\u003e: Engage with the customer\u0026#39;s setting directly, enabling more focused interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMinimize physical visits\u003c/strong\u003e: Offer remote examinations, assessments, and aid, even in complex scenarios.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePersonalize interactions\u003c/strong\u003e: Through empathy, agents can provide superior customer service, even under high-pressure situations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShowcase brand identity\u003c/strong\u003e: Video interactions reflect the brand\u0026#39;s visual essence.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eImpressive Outcomes Our Clients Experience\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e97% customer satisfaction for video-assisted support calls.\u003c/li\u003e\n\u003cli\u003e+15% rise in resolving issues on the first call.\u003c/li\u003e\n\u003cli\u003e-40% reduction in service calls, replaced by remote assistance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUse Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer support\u003c/strong\u003e: Offer instant remote assistance to customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRemote Troubleshooting\u003c/strong\u003e: Detect and fix issues remotely and avoid truck roll.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRemote Expertise\u003c/strong\u003e: provide advice or assess damages remotely.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eField Service prep\u003c/strong\u003e: Prepare technician dispatch and maximize success.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUser-friendly\u003c/strong\u003e: No app installation is required. Fully compatible with Zendesk (for agents) and any web browser (for customers).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Video Integration\u003c/strong\u003e: Initiate a video call straight from a Zendesk ticket (via SMS or comment).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVersatile Calling Options\u003c/strong\u003e: Choose between Audio+Video, Audio-only, or Video-only calls.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCamera Flexibility\u003c/strong\u003e: Switch between front and rear cameras.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInteractive Sharing\u003c/strong\u003e: Share screens from both agent and customer ends.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHigh-quality Captures\u003c/strong\u003e: Take HD snapshots and save them in the Zendesk ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Guidance Tools\u003c/strong\u003e: Zoom, pinpoint, and annotate images to guide customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrated History\u003c/strong\u003e: Document all video interactions within the Zendesk ticket history.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eApizee operates on a robust, EU-based software and infrastructure, ensuring the delivery of premium HD video calls.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eZendesk edition support\u003c/strong\u003e\u003cbr\u003e\nThe Apizee for Zendesk integration is available for Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation notes\u003c/strong\u003e\u003cbr\u003e\nThere are two parts of this integration. To view Salesforce data in Zendesk Support:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the Apizee app for Zendesk Support.\u003c/li\u003e\n\u003cli\u003eSign in to the Apizee console with your account on \u003ca href=\"https://cloud.apizee.com\"\u003ehttps://cloud.apizee.com\u003c/a\u003e or contact sales team at contact[at]apizee.com\u003c/li\u003e\n\u003cli\u003eGet your API key from the Apizee console on \u003ca href=\"https://cloud.apizee.com/enterprise/api\"\u003ehttps://cloud.apizee.com/enterprise/api\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNow you can start a video call with your clients in one click, directly from a ticket.\u003c/p\u003e\n","raw_long_description":"Apizee is a remote assistance video chat that enables customer service teams to increase customer satisfaction.\n\nApizee enhances sales and support performance, allowing for streamlined resolutions, even in intricate scenarios. This platform amplifies human connections, fostering clearer understanding and leading to heightened customer satisfaction.\n\n## How does Apizee revolutionize customer service?\n\nTraditional text or phone support can be challenging, particularly when agents need to deeply comprehend the customer's situation.\n\nIn tense circumstances, such as emergencies or high frustrations, customers can be so emotionally charged that verbal communication becomes inadequate, leading to subpar customer satisfaction.\n\nLeveraging digital technology can significantly cut operational costs by minimizing physical visits and facilitating remote assistance from the service center.\n\nWith Apizee, customer service representatives can:\n\n- **Achieve clarity and efficiency**: Engage with the customer's setting directly, enabling more focused interactions.\n- **Minimize physical visits**: Offer remote examinations, assessments, and aid, even in complex scenarios.\n- **Personalize interactions**: Through empathy, agents can provide superior customer service, even under high-pressure situations.\n- **Showcase brand identity**: Video interactions reflect the brand's visual essence.\n\n## Impressive Outcomes Our Clients Experience\n\n- 97% customer satisfaction for video-assisted support calls.\n- +15% rise in resolving issues on the first call.\n- -40% reduction in service calls, replaced by remote assistance.\n\n## Use Cases\n\n- **Customer support**: Offer instant remote assistance to customers.\n- **Remote Troubleshooting**: Detect and fix issues remotely and avoid truck roll.\n- **Remote Expertise**: provide advice or assess damages remotely.\n- **Field Service prep**: Prepare technician dispatch and maximize success.\n\n## Key Features\n\n- **User-friendly**: No app installation is required. Fully compatible with Zendesk (for agents) and any web browser (for customers).\n- **Seamless Video Integration**: Initiate a video call straight from a Zendesk ticket (via SMS or comment).\n- **Versatile Calling Options**: Choose between Audio+Video, Audio-only, or Video-only calls.\n- **Camera Flexibility**: Switch between front and rear cameras.\n- **Interactive Sharing**: Share screens from both agent and customer ends.\n- **High-quality Captures**: Take HD snapshots and save them in the Zendesk ticket.\n- **Enhanced Guidance Tools**: Zoom, pinpoint, and annotate images to guide customers.\n- **Integrated History**: Document all video interactions within the Zendesk ticket history.\n\nApizee operates on a robust, EU-based software and infrastructure, ensuring the delivery of premium HD video calls.\n","raw_installation_instructions":"**Zendesk edition support**\nThe Apizee for Zendesk integration is available for Zendesk Support.\n\n**Installation notes**\nThere are two parts of this integration. To view Salesforce data in Zendesk Support:\n\n- Install the Apizee app for Zendesk Support.\n- Sign in to the Apizee console with your account on [https://cloud.apizee.com](https://cloud.apizee.com) or contact sales team at contact[at]apizee.com\n- Get your API key from the Apizee console on [https://cloud.apizee.com/enterprise/api](https://cloud.apizee.com/enterprise/api)\n\nNow you can start a video call with your clients in one click, directly from a ticket.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992189.apps.zdusercontent.com/992189/assets/1701790509-61a36607188d30d45b5b30bebc91efbf/logo-small.png","large_icon":"https://992189.apps.zdusercontent.com/992189/assets/1701790509-61a36607188d30d45b5b30bebc91efbf/logo.png","screenshots":["https://992189.apps.zdusercontent.com/992189/assets/1701790509-61a36607188d30d45b5b30bebc91efbf/screenshot-0.png","https://992189.apps.zdusercontent.com/992189/assets/1701790509-61a36607188d30d45b5b30bebc91efbf/screenshot-1.png","https://992189.apps.zdusercontent.com/992189/assets/1701790509-61a36607188d30d45b5b30bebc91efbf/screenshot-2.png"],"installation_count":1},{"id":992190,"name":"Contract Manager","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":2759915,"app_id":992190,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-05T15:36:26Z","updated_at":"2023-12-05T15:36:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2759912,"app_id":992190,"name":"contractManagerConsumedTimeFieldId","kind":"hidden","required":false,"position":1,"created_at":"2023-12-05T15:36:26Z","updated_at":"2025-04-22T17:18:09Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3217417,"app_id":992190,"name":"contractManagerContractLookupFieldId","kind":"hidden","required":false,"position":2,"created_at":"2025-04-22T17:18:09Z","updated_at":"2025-04-22T17:18:09Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2759913,"app_id":992190,"name":"availableHoursAlertThreshold","kind":"number","required":true,"position":3,"created_at":"2023-12-05T15:36:26Z","updated_at":"2025-04-22T17:18:09Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":2759914,"app_id":992190,"name":"dateAlertThreshold","kind":"number","required":true,"position":4,"created_at":"2023-12-05T15:36:26Z","updated_at":"2025-04-22T17:18:09Z","default_value":"10","secure":false,"scopes":null,"options":null}],"plans":[{"id":4091,"entity_id":992190,"app_id":992190,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OJzWlBAwDyPyCCY48wpJUhm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JT22RBAwDyPyCCY","cost_id":1242,"cost_type":"CostStripe","active":true,"created_at":"2023-12-05T15:36:28.000Z","updated_at":"2023-12-05T15:36:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-12-05T15:36:24Z","updated_at":"2026-04-01T16:23:56Z","terms_conditions_url":"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice","app_organization":{"id":2495,"name":"SEIF - FRANCE (Nantes - Paris )","email":"help@seif-consult.com","website":"www.seif-consult.com","country_code":"FR","stripe_account_id":"acct_1JT22RBAwDyPyCCY","state":"published"},"locations":[3,4,2,7],"date_published":"2024-01-09T17:05:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","background"],"last_update_time":"2026-04-01T16:23:49Z","owner_id":269519,"author_name":"SEIF","author_email":"dev@seif-consult.com","author_url":"https://seif-consult.com","short_description":"Manage your contracts and track their time credits and deadlines","long_description":"\u003cp\u003e\u003cstrong\u003eContract Manager\u003c/strong\u003e application lets you manage contracts within Zendesk. Each contract is associated with a \u003cstrong\u003etime credit\u003c/strong\u003e and a \u003cstrong\u003edeadline\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eAgents can assign tickets to a contract and enter the time they spend handling customer requests. The processing time is then deducted from the hour credit of the selected contract.\u003c/p\u003e\n\n\u003cp\u003eA dashboard is available to view all contracts, including the time remaining on each.\u003c/p\u003e\n\n\u003cp\u003eOnly administrators can create, modify and delete contracts.\u003c/p\u003e\n\n\u003cp\u003eContracts are associated with Zendesk users and/or organizations, so in the ticket view, agents can only select contracts linked to the ticket requester or organization.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreation, edition and deletion of contracts (by administrators only)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePreventive alerts when a contract is approaching its deadline or has few hours remaining\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePossibility of selecting a contract and entering the processing time in the ticket application\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter, sort and search contracts in the dashboard\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMass import of contracts from a \u003ccode\u003eCSV\u003c/code\u003e file\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport contracts to \u003ccode\u003eCSV\u003c/code\u003e file\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport tickets linked to contracts as \u003ccode\u003eCSV\u003c/code\u003e file\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelection of contracts, then mass actions on the selection (e.g. export of selected contracts)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAbility to close contracts (without deleting them)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePossibility of defining a preferred contact and/or a personalized message for each contract. This information is visible from the ticket application.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout \u003ca href=\"https://www.seif-consult.com/\"\u003eSEIF\u003c/a\u003e\u003c/h3\u003e\n\n\u003cp\u003eSEIF is a company with a simple motto: simplify your customer relationships. We help you improve your customer experience and implement the best solutions for your team.\u003c/p\u003e\n\n\u003cp\u003eWith over 10 years\u0026#39; experience in customer relations, our experts can help you optimize customer satisfaction and improve your performance by creating lasting relationships.\u003c/p\u003e\n\n\u003cp\u003eWith a team of customer service specialists, we help you integrate Zendesk, analyze your process and train your team to develop their skills to improve the quality of your services.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.fr/marketplace/partners/2495/seif---france-nantes---paris-/\"\u003e\u003cimg src=\"../assets/marketplace_link_en.png\" alt=\"SEIF\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eData and privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app runs entirely within the Zendesk App Framework (ZAF) in your agents\u0026#39; browser. Customer data (tickets, users, organizations, custom objects, and related fields) is only accessed through Zendesk\u0026#39;s official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app\u0026#39;s features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our \u003ca href=\"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice\"\u003eLegal \u0026amp; Data Protection Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUsing the application requires the creation of a dedicated custom object.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zendesk Support account, then click the \u003cstrong\u003eAdmin\u003c/strong\u003e icon in the navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder \u003cstrong\u003eApps\u003c/strong\u003e, select \u003cstrong\u003eMarketplace\u003c/strong\u003e, search for the \u003cstrong\u003eContract Manager\u003c/strong\u003e application, then click on it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the \u003cstrong\u003eContract Manager\u003c/strong\u003e application page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the top-right corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn to Zendesk Support — the application will automatically initialize, including the creation of a custom object.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the admin panel, under the \u0026quot;Custom Objects\u0026quot; tab, ensure that all agents have read and write permissions on the \u0026quot;Contract\u0026quot; object records.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Contract Manager** application lets you manage contracts within Zendesk. Each contract is associated with a **time credit** and a **deadline**.\n\nAgents can assign tickets to a contract and enter the time they spend handling customer requests. The processing time is then deducted from the hour credit of the selected contract.\n\nA dashboard is available to view all contracts, including the time remaining on each.\n\nOnly administrators can create, modify and delete contracts.\n\nContracts are associated with Zendesk users and/or organizations, so in the ticket view, agents can only select contracts linked to the ticket requester or organization.\n\n### Features\n\n- Creation, edition and deletion of contracts (by administrators only)\n\n- Preventive alerts when a contract is approaching its deadline or has few hours remaining\n\n- Possibility of selecting a contract and entering the processing time in the ticket application\n\n- Filter, sort and search contracts in the dashboard\n\n- Mass import of contracts from a `CSV` file\n\n- Export contracts to `CSV` file\n\n- Export tickets linked to contracts as `CSV` file\n\n- Selection of contracts, then mass actions on the selection (e.g. export of selected contracts)\n\n- Ability to close contracts (without deleting them)\n\n- Possibility of defining a preferred contact and/or a personalized message for each contract. This information is visible from the ticket application.\n\n### About [SEIF](https://www.seif-consult.com/)\n\nSEIF is a company with a simple motto: simplify your customer relationships. We help you improve your customer experience and implement the best solutions for your team.\n\nWith over 10 years' experience in customer relations, our experts can help you optimize customer satisfaction and improve your performance by creating lasting relationships.\n\nWith a team of customer service specialists, we help you integrate Zendesk, analyze your process and train your team to develop their skills to improve the quality of your services.\n\n[![SEIF's Zendesk apps](../assets/marketplace_link_en.png)](https://www.zendesk.fr/marketplace/partners/2495/seif---france-nantes---paris-/)\n\n#### Data and privacy\n\nThis app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, custom objects, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our [Legal \u0026 Data Protection Notice](https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice).","raw_installation_instructions":"Using the application requires the creation of a dedicated custom object.\n\n1. Log in to your Zendesk Support account, then click the **Admin** icon in the navigation bar.\n\n2. Under **Apps**, select **Marketplace**, search for the **Contract Manager** application, then click on it.\n\n3. On the **Contract Manager** application page, click **Install app** in the top-right corner.\n\n4. Click **Install**.\n\n5. Return to Zendesk Support — the application will automatically initialize, including the creation of a custom object.\n\n6. From the admin panel, under the \"Custom Objects\" tab, ensure that all agents have read and write permissions on the \"Contract\" object records.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992190.apps.zdusercontent.com/992190/assets/1773410492-755e1fc41d3d0a5c5ae2147a3d10d2a8/logo-small.png","large_icon":"https://992190.apps.zdusercontent.com/992190/assets/1773410492-755e1fc41d3d0a5c5ae2147a3d10d2a8/logo.png","screenshots":["https://992190.apps.zdusercontent.com/992190/assets/1773410492-755e1fc41d3d0a5c5ae2147a3d10d2a8/screenshot-0.png","https://992190.apps.zdusercontent.com/992190/assets/1773410492-755e1fc41d3d0a5c5ae2147a3d10d2a8/screenshot-1.png","https://992190.apps.zdusercontent.com/992190/assets/1773410492-755e1fc41d3d0a5c5ae2147a3d10d2a8/screenshot-2.png"],"installation_count":2},{"id":992391,"name":"Studio by Knots","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2760761,"app_id":992391,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-06T10:31:03Z","updated_at":"2023-12-06T10:31:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4092,"entity_id":992391,"app_id":992391,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-06T10:31:05.000Z","updated_at":"2023-12-06T10:31:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":5,"count":{"5":9,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-06T10:31:02Z","updated_at":"2025-12-01T21:46:13Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2023-12-13T19:34:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-01T21:46:08Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Easy integration and workflow automation for the modern enterprise","long_description":"\u003ch3\u003eComprehensive System Integration\u003c/h3\u003e\n\n\u003cp\u003eKnots Studio is engineered to provide robust integration capabilities,\u003cbr\u003e\nseamlessly connecting Zendesk with various systems. This includes CRM platforms,\u003cbr\u003e\nERP systems, e-commerce sites, and other business-critical applications. By\u003cbr\u003e\nenabling a two-way flow of data and actions, Knots Studio ensures that all\u003cbr\u003e\nsystems are in sync, providing up-to-date information across all platforms.\u003c/p\u003e\n\n\u003ch3\u003eIntelligent Automation for Workflow Management\u003c/h3\u003e\n\n\u003cp\u003eSpecializing in workflow automation, Knots Studio streamlines complex business\u003cbr\u003e\nprocesses. From automated ticket handling and customer support workflows to\u003cbr\u003e\nadvanced data processing and task management, Knots Studio reduces manual\u003cbr\u003e\nefforts and enhances operational efficiency.\u003c/p\u003e\n\n\u003cp\u003eKnots Studio is designed to automate routine tasks, such as verifying customer\u003cbr\u003e\ninformation, updating order statuses, and managing customer interactions. This\u003cbr\u003e\nreduces the need for manual intervention, allowing teams to focus on strategic\u003cbr\u003e\nactivities.\u003c/p\u003e\n\n\u003ch3\u003eCustomizable Workflows for Various Use Cases\u003c/h3\u003e\n\n\u003cp\u003eKnots Studio offers unparalleled customization for optimizing a diverse range of\u003cbr\u003e\nadvanced Zendesk workflows tailored to meet the unique needs of any\u003cbr\u003e\norganization. Here are just a few illustrations of its adaptable functionality:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOrder Management\u003c/strong\u003e: Automate the verification of order IDs against customer\nemails and integrate real-time status updates from logistics to customer\nsupport.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Synchronization\u003c/strong\u003e: Sync information between Zendesk ticket fields and\nbackend systems, ensuring accuracy and efficiency in customer support and\ninternal operations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSales and Marketing Enablement\u003c/strong\u003e: Leverage data from abandoned carts to\ncreate proactive customer engagement opportunities, integrating with\nZendesk Talk for immediate follow-up.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalable and Secure\u003c/strong\u003e: Designed for enterprises of all sizes, Knots Studio\noffers sc lability to handle growing data volumes and complexity. Our\ncommitment to security ensures that your data is always protected, meeting\nthe highest industry standards.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamlined User Experience\u003c/strong\u003e: Knots Studio offers a user-friendly interface,\nmaking it easy for team members to create and manage workflows without extensive\ntechnical knowledge, yet robust enough for advanced users to customize deeply.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKnots Studio is not just a software solution; it\u0026#39;s a strategic asset for\u003cbr\u003e\nautomating and optimizing customer service and internal processes. It\u0026#39;s the\u003cbr\u003e\nideal tool for those looking to elevate their Zendesk experience and drive\u003cbr\u003e\nbusiness efficiency.\u003c/p\u003e\n\n\u003ch3\u003eMain Benefits of Using the Knots Studio App for Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: It only takes 2 minutes to start with the Knots studio.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Labor costs\u003c/strong\u003e: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e, and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Studio by Knots\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Studio by Knots icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us/sections/16355238133522-Knots-Studio?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003e\u003cstrong\u003evisit our FAQ\u003c/strong\u003e\u003c/a\u003e or contact us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"### Comprehensive System Integration\n\nKnots Studio is engineered to provide robust integration capabilities,\nseamlessly connecting Zendesk with various systems. This includes CRM platforms,\nERP systems, e-commerce sites, and other business-critical applications. By\nenabling a two-way flow of data and actions, Knots Studio ensures that all\nsystems are in sync, providing up-to-date information across all platforms.\n\n### Intelligent Automation for Workflow Management\n\nSpecializing in workflow automation, Knots Studio streamlines complex business\nprocesses. From automated ticket handling and customer support workflows to\nadvanced data processing and task management, Knots Studio reduces manual\nefforts and enhances operational efficiency.\n\nKnots Studio is designed to automate routine tasks, such as verifying customer\ninformation, updating order statuses, and managing customer interactions. This\nreduces the need for manual intervention, allowing teams to focus on strategic\nactivities.\n\n### Customizable Workflows for Various Use Cases\n\nKnots Studio offers unparalleled customization for optimizing a diverse range of\nadvanced Zendesk workflows tailored to meet the unique needs of any\norganization. Here are just a few illustrations of its adaptable functionality:\n\n- **Order Management**: Automate the verification of order IDs against customer\n  emails and integrate real-time status updates from logistics to customer\n  support.\n- **Data Synchronization**: Sync information between Zendesk ticket fields and\n  backend systems, ensuring accuracy and efficiency in customer support and\n  internal operations.\n- **Sales and Marketing Enablement**: Leverage data from abandoned carts to\n  create proactive customer engagement opportunities, integrating with\n  Zendesk Talk for immediate follow-up.\n- **Scalable and Secure**: Designed for enterprises of all sizes, Knots Studio\n  offers sc lability to handle growing data volumes and complexity. Our\n  commitment to security ensures that your data is always protected, meeting\n  the highest industry standards.\n- **Streamlined User Experience**: Knots Studio offers a user-friendly interface,\nmaking it easy for team members to create and manage workflows without extensive\ntechnical knowledge, yet robust enough for advanced users to customize deeply.\n\nKnots Studio is not just a software solution; it's a strategic asset for\nautomating and optimizing customer service and internal processes. It's the\nideal tool for those looking to elevate their Zendesk experience and drive\nbusiness efficiency.\n\n### Main Benefits of Using the Knots Studio App for Zendesk\n1. **Quick Setup**: It only takes 2 minutes to start with the Knots studio.\n2. **Reduce Labor costs**: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.\n3. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n4. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io), and we’ll schedule a time to help you. Free of charge.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Studio by Knots\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Studio by Knots icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\nIf you have any questions or suggestions regarding this application, please [**visit our FAQ**](https://support.knots.io/hc/en-us/sections/16355238133522-Knots-Studio?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992391.apps.zdusercontent.com/992391/assets/1764154538-492468d72ccc002c60b5cf40542742df/logo-small.png","large_icon":"https://992391.apps.zdusercontent.com/992391/assets/1764154538-492468d72ccc002c60b5cf40542742df/logo.png","screenshots":["https://992391.apps.zdusercontent.com/992391/assets/1764154538-492468d72ccc002c60b5cf40542742df/screenshot-0.png","https://992391.apps.zdusercontent.com/992391/assets/1764154538-492468d72ccc002c60b5cf40542742df/screenshot-1.png","https://992391.apps.zdusercontent.com/992391/assets/1764154538-492468d72ccc002c60b5cf40542742df/screenshot-2.png"],"installation_count":68},{"id":992911,"name":"docsie.io","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2762374,"app_id":992911,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-07T20:54:30Z","updated_at":"2023-12-07T20:54:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2762371,"app_id":992911,"name":"token","kind":"text","required":true,"position":1,"created_at":"2023-12-07T20:54:29Z","updated_at":"2023-12-07T20:54:29Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762372,"app_id":992911,"name":"baseUrl","kind":"text","required":true,"position":2,"created_at":"2023-12-07T20:54:30Z","updated_at":"2023-12-07T20:54:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2762373,"app_id":992911,"name":"deploymentId","kind":"text","required":true,"position":3,"created_at":"2023-12-07T20:54:30Z","updated_at":"2023-12-07T20:54:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4098,"entity_id":992911,"app_id":992911,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-07T20:54:32.000Z","updated_at":"2023-12-07T20:54:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-07T20:54:29Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":null,"app_organization":{"id":6166,"name":"Docsie Inc.","email":"hello@docsie.io","website":"https://www.docsie.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-04T16:50:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.docsie.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-04-04T16:50:03Z","owner_id":269519,"author_name":"Docsie.io","author_email":"hello@docsie.io","author_url":"https://www.docsie.io/","short_description":"Transform your support by integrating knowledge seamlessly within Zendesk.","long_description":"\u003cp\u003eDocsie redefines the way you create a comprehensive online Self-Service Knowledge Base, a secure Private Team Knowledge Base, and detailed Standard Operating Procedures (SOPs). Empower your customers with an intuitive knowledge base, enabling them to resolve issues swiftly and independently.\u003c/p\u003e\n\n\u003ch2\u003eDOCSIE + ZENDESK\u003c/h2\u003e\n\n\u003cp\u003eTransform your support experience by integrating knowledge seamlessly within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe innovative Docsie app lets your support team effortlessly navigate the knowledge base, share insightful article links or content, and even craft article drafts directly within Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e→ Rapid Search Capabilities\u003c/strong\u003e\u003cbr\u003e\n\u003cem\u003eEasily open articles.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegrate the Docsie knowledge base with your Zendesk tickets, offering the ability to search and disseminate articles to your customers in just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e→ Effortless Sharing\u003c/strong\u003e\u003cbr\u003e\n\u003cem\u003eQuickly insert links.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eEnhance your ticket responses by utilizing the relevant article, opting to insert the link, embed the article content, or craft a custom reply leveraging the article\u0026#39;s insights.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDuring the installation process of the application, you will be required to input three critical parameters: an API key, a base URL, and a deployment ID. To assist you with this procedure, please refer to the accompanying article, which offers comprehensive guidance: /n/n \u003ca href=\"https://help.docsie.io/external-integrations-and-api-usage/how-to-manage-integrations/integrate-with-zendesk/\"\u003eHow to install the Docsie App in Zendesk\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Docsie redefines the way you create a comprehensive online Self-Service Knowledge Base, a secure Private Team Knowledge Base, and detailed Standard Operating Procedures (SOPs). Empower your customers with an intuitive knowledge base, enabling them to resolve issues swiftly and independently.\n\n## DOCSIE + ZENDESK\n\nTransform your support experience by integrating knowledge seamlessly within Zendesk.\n\nThe innovative Docsie app lets your support team effortlessly navigate the knowledge base, share insightful article links or content, and even craft article drafts directly within Zendesk.\n\n**→ Rapid Search Capabilities**\n*Easily open articles.*\n\nIntegrate the Docsie knowledge base with your Zendesk tickets, offering the ability to search and disseminate articles to your customers in just a few clicks.\n\n**→ Effortless Sharing**\n*Quickly insert links.*\n\nEnhance your ticket responses by utilizing the relevant article, opting to insert the link, embed the article content, or craft a custom reply leveraging the article's insights.","raw_installation_instructions":"During the installation process of the application, you will be required to input three critical parameters: an API key, a base URL, and a deployment ID. To assist you with this procedure, please refer to the accompanying article, which offers comprehensive guidance: /n/n [How to install the Docsie App in Zendesk](https://help.docsie.io/external-integrations-and-api-usage/how-to-manage-integrations/integrate-with-zendesk/)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992911.apps.zdusercontent.com/992911/assets/1712167910-4d9ffa998512a9aea60390bb7e89ec9b/logo-small.png","large_icon":"https://992911.apps.zdusercontent.com/992911/assets/1712167910-4d9ffa998512a9aea60390bb7e89ec9b/logo.png","screenshots":["https://992911.apps.zdusercontent.com/992911/assets/1712167910-4d9ffa998512a9aea60390bb7e89ec9b/screenshot-0.png","https://992911.apps.zdusercontent.com/992911/assets/1712167910-4d9ffa998512a9aea60390bb7e89ec9b/screenshot-1.png","https://992911.apps.zdusercontent.com/992911/assets/1712167910-4d9ffa998512a9aea60390bb7e89ec9b/screenshot-2.png"],"installation_count":0},{"id":992921,"name":"ShipInsure","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2762442,"app_id":992921,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-07T21:16:56Z","updated_at":"2023-12-07T21:16:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2783163,"app_id":992921,"name":"secretToken","kind":"text","required":false,"position":1,"created_at":"2024-01-02T21:49:00Z","updated_at":"2024-01-02T21:49:00Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762441,"app_id":992921,"name":"domainName","kind":"text","required":false,"position":2,"created_at":"2023-12-07T21:16:56Z","updated_at":"2023-12-07T21:16:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4099,"entity_id":992921,"app_id":992921,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-07T21:16:59.000Z","updated_at":"2023-12-07T21:16:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-07T21:16:56Z","updated_at":"2026-08-05T01:55:24Z","terms_conditions_url":null,"app_organization":{"id":6021,"name":"ShipInsure","email":"support@shipinsure.io","website":"https://shipinsure.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-01-22T21:39:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://shipinsure.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-01-22T20:58:29Z","owner_id":269519,"author_name":"ShipInsure","author_email":"dev@shipinsure.io","author_url":"https://shipinsure.io","short_description":"We simplify post purchase issues","long_description":"\u003ch1\u003eShipInsure: Your Partner in Seamless Customer Satisfaction\u003c/h1\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipInsure\u003c/strong\u003e redefines merchant services, transforming hassle and frustration into confidence and ease. Our suite, beginning with parcel protection and carbon offsets, is more than just services - it\u0026#39;s a commitment to headache-free, peace-of-mind experiences. We handle the nitty-gritty, so our customers can focus on what they do best.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003eParcel Protection\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHassle-Free Claims\u003c/strong\u003e: Create claims effortlessly on the behalf of customers, ensuring your customers are always protected.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Order Insights\u003c/strong\u003e: View detailed information about customer orders.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eIntuitive Order Management\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient Search Capabilities\u003c/strong\u003e: Quickly locate orders using customer email addresses, streamlining your customer service process.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProtected Orders at a Glance\u003c/strong\u003e: Easily identify which orders are covered under ShipInsure\u0026#39;s protection plan, ensuring you\u0026#39;re always informed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Choose ShipInsure?\u003c/h2\u003e\n\n\u003ch3\u003eFor Mindful Merchants\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration\u003c/strong\u003e: Effortlessly integrate ShipInsure with your existing workflow, enhancing your efficiency without the need for complex setups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer-First Approach\u003c/strong\u003e: Our tools are designed to put your customer\u0026#39;s needs first, ensuring their satisfaction and your peace of mind.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFor Conscious Consumers\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReliability and Trust\u003c/strong\u003e: When your customers choose ShipInsure, they\u0026#39;re choosing a service that\u0026#39;s more than just coverage; it\u0026#39;s a promise of reliability and trust.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eThe ShipInsure Experience\u003c/h2\u003e\n\n\u003cp\u003eShipInsure is where consciousness meets charisma. Our team of experienced and motivated professionals is dedicated to making a positive impact in the world. We infuse fun and enthusiasm into every aspect of our service, believing that business can be both enjoyable and impactful.\u003c/p\u003e\n\n\u003ch2\u003eJoin the ShipInsure Family\u003c/h2\u003e\n\n\u003cp\u003eEmbrace a world where shipping is synonymous with simplicity and satisfaction. With ShipInsure, you\u0026#39;re not just choosing a service; you\u0026#39;re choosing a partner dedicated to your success and your customer\u0026#39;s happiness.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information or to get started with ShipInsure, visit \u003ca href=\"https://shipinsure.io?utm_source=zendesk\u0026utm_medium=app_description\u0026utm_campaign=launch\"\u003eOur Website\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation is quick and easy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFirst install \u003ca href=\"https://apps.shopify.com/shipinsure-order-protection?utm_source=zendesk\u0026utm_medium=app_description\u0026utm_campaign=launch\"\u003eShipInsure Order Protection\u003c/a\u003e (if you haven\u0026#39;t done so) from the Shopify app store.\u003c/li\u003e\n\u003cli\u003eYou will need your ShipInsure App Secret which can be obtained \u003ca href=\"https://merchants.shipinsure.io/oauth/secret\"\u003ehere\u003c/a\u003e or from our support team.\u003c/li\u003e\n\u003cli\u003eThen simply click install and enter the ShipInsure App Secret and domain name.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAfter install, all support members should be able to see the ShipInsure app in the support sidebar.\u003c/p\u003e\n\n\u003cp\u003eIf you have any issues, please contact us at \u003ca href=\"mailto:support@shipinsure.io\"\u003esupport@shipinsure.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# ShipInsure: Your Partner in Seamless Customer Satisfaction\n\n## Overview\n**ShipInsure** redefines merchant services, transforming hassle and frustration into confidence and ease. Our suite, beginning with parcel protection and carbon offsets, is more than just services - it's a commitment to headache-free, peace-of-mind experiences. We handle the nitty-gritty, so our customers can focus on what they do best.\n\n## Key Features\n\n### Parcel Protection\n- **Hassle-Free Claims**: Create claims effortlessly on the behalf of customers, ensuring your customers are always protected.\n- **Automated Order Insights**: View detailed information about customer orders.\n\n### Intuitive Order Management\n- **Efficient Search Capabilities**: Quickly locate orders using customer email addresses, streamlining your customer service process.\n- **Protected Orders at a Glance**: Easily identify which orders are covered under ShipInsure's protection plan, ensuring you're always informed.\n\n## Why Choose ShipInsure?\n\n### For Mindful Merchants\n- **Seamless Integration**: Effortlessly integrate ShipInsure with your existing workflow, enhancing your efficiency without the need for complex setups.\n- **Customer-First Approach**: Our tools are designed to put your customer's needs first, ensuring their satisfaction and your peace of mind.\n\n### For Conscious Consumers\n- **Reliability and Trust**: When your customers choose ShipInsure, they're choosing a service that's more than just coverage; it's a promise of reliability and trust.\n\n## The ShipInsure Experience\nShipInsure is where consciousness meets charisma. Our team of experienced and motivated professionals is dedicated to making a positive impact in the world. We infuse fun and enthusiasm into every aspect of our service, believing that business can be both enjoyable and impactful.\n\n## Join the ShipInsure Family\nEmbrace a world where shipping is synonymous with simplicity and satisfaction. With ShipInsure, you're not just choosing a service; you're choosing a partner dedicated to your success and your customer's happiness.\n\n*For more information or to get started with ShipInsure, visit [Our Website](https://shipinsure.io?utm_source=zendesk\u0026utm_medium=app_description\u0026utm_campaign=launch).*","raw_installation_instructions":"### Installation is quick and easy\n\n- First install [ShipInsure Order Protection](https://apps.shopify.com/shipinsure-order-protection?utm_source=zendesk\u0026utm_medium=app_description\u0026utm_campaign=launch) (if you haven't done so) from the Shopify app store.\n- You will need your ShipInsure App Secret which can be obtained [here](https://merchants.shipinsure.io/oauth/secret) or from our support team.\n- Then simply click install and enter the ShipInsure App Secret and domain name.\n\nAfter install, all support members should be able to see the ShipInsure app in the support sidebar.\n\nIf you have any issues, please contact us at [support@shipinsure.io](mailto:support@shipinsure.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992921.apps.zdusercontent.com/992921/assets/1705942790-ca69331c687e02082ad3de434a1a7b19/logo-small.png","large_icon":"https://992921.apps.zdusercontent.com/992921/assets/1705942790-ca69331c687e02082ad3de434a1a7b19/logo.png","screenshots":["https://992921.apps.zdusercontent.com/992921/assets/1705942790-ca69331c687e02082ad3de434a1a7b19/screenshot-0.png","https://992921.apps.zdusercontent.com/992921/assets/1705942790-ca69331c687e02082ad3de434a1a7b19/screenshot-1.png","https://992921.apps.zdusercontent.com/992921/assets/1705942790-ca69331c687e02082ad3de434a1a7b19/screenshot-2.png"],"installation_count":16},{"id":993013,"name":"Pisano CX Management Platform","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2762593,"app_id":993013,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-08T09:03:05Z","updated_at":"2023-12-08T09:03:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2900321,"app_id":993013,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-04-02T18:13:12Z","updated_at":"2024-04-02T18:13:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762591,"app_id":993013,"name":"message","kind":"text","required":true,"position":2,"created_at":"2023-12-08T09:03:04Z","updated_at":"2023-12-08T09:03:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2762592,"app_id":993013,"name":"domain","kind":"text","required":true,"position":3,"created_at":"2023-12-08T09:03:05Z","updated_at":"2023-12-08T09:03:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4101,"entity_id":993013,"app_id":993013,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-08T09:03:07.000Z","updated_at":"2023-12-08T09:03:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-08T09:03:03Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":null,"app_organization":{"id":6189,"name":"Pisano","email":"dev@pisano.com","website":"https:/www.pisano.com","country_code":"TR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-02T18:16:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.pisano.com/en/partners/zendesk/get-started-on-customer-experience-management-with-pisano"},"location_names":["ticket_sidebar"],"last_update_time":"2024-04-02T18:13:09Z","owner_id":269519,"author_name":"Pisano Customer Success Team","author_email":"support@pisano.com","author_url":"https://www.pisano.com/","short_description":"A VoC Platform Fully Integrated with Zendesk","long_description":"\u003cp\u003eUnify and optimize omnichannel feedback collection, report in detail, deeply analyze metrics that matter, and enhance touchpoints effortlessly.Unlock unparalleled insight across the customer journey in digital and offline touch-points.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDeliver Exceptional Experiences Everywhere\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cp\u003eSince 2015, Pisano has been spreading the feedback-centric business culture worldwide by empowering businesses to gain their superpower: Listening and understanding their customers and employees. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOmnichannel Experience Management\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eManage customer experience seamlessly across SMS, email, mobile, web, physical stores, and more on a single platform. Pisano ensures a unified approach to collecting feedback, providing you with a holistic view of your customer interactions.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLimitless Flexibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFrom NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events, Pisano offers unlimited flexibility. You\u0026#39;ll have all the tools you need to ask the right questions at the right time, capturing the data that enables you to gain the deepest insights and fuel your company\u0026#39;s growth.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProactive Feedback Monitoring\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cp\u003eWith seamless integration into Zendesk, Pisano enables you to instantly view all customer feedback, overall satisfaction scores, CSAT, and NPS. Stay ahead with proactive feedback monitoring and respond effectively to customer needs.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomated Workflows\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEffortlessly visualize customer feedback, strategically map out customer journeys, and delight your customers through meticulously crafted automated workflows. Pisano empowers you to enhance customer experience through streamlined processes, making the entire experience smoother and more efficient.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless Customer Journeys\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eExplore customer insights, map out their journeys with precision, seamlessly implement automated workflows, and delight customers at each interaction. With Pisano, turn pain-points into pleasure-points across the entire customer journey, creating a consistently exceptional experience.   \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.pisano.com/en/partners/zendesk/get-started-on-customer-experience-management-with-pisano\"\u003eGet Started on Customer Experience Management with Pisano\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo facilitate the integration of the Pisano CX application with Zendesk, kindly adhere to the following procedures:  \u003c/p\u003e\n\n\u003cp\u003e1.Select the \u003cem\u003eInstall\u003c/em\u003e option.\u003c/p\u003e\n\n\u003cp\u003e2.On the configuration interface, input the integration \u003cem\u003etoken\u003c/em\u003e, \u003cem\u003edomain\u003c/em\u003e, and \u003cem\u003esurvey text\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003eShould you experience any difficulties throughout the installation phase or require further support, do not hesitate to contact our customer service team via support@pisano.com. Our team is eager to assist you.\u003c/p\u003e\n\n\u003cp\u003eWe are delighted to welcome you to the Pisano community and are enthusiastic about supporting your integration of Pisano CX with Zendesk.\u003c/p\u003e\n","raw_long_description":"Unify and optimize omnichannel feedback collection, report in detail, deeply analyze metrics that matter, and enhance touchpoints effortlessly.Unlock unparalleled insight across the customer journey in digital and offline touch-points.  \n\n**Deliver Exceptional Experiences Everywhere**   \n\nSince 2015, Pisano has been spreading the feedback-centric business culture worldwide by empowering businesses to gain their superpower: Listening and understanding their customers and employees. \n\n**Omnichannel Experience Management**  \n\nManage customer experience seamlessly across SMS, email, mobile, web, physical stores, and more on a single platform. Pisano ensures a unified approach to collecting feedback, providing you with a holistic view of your customer interactions.  \n\n**Limitless Flexibility** \n\nFrom NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events, Pisano offers unlimited flexibility. You'll have all the tools you need to ask the right questions at the right time, capturing the data that enables you to gain the deepest insights and fuel your company's growth.  \n\n**Proactive Feedback Monitoring**   \n\nWith seamless integration into Zendesk, Pisano enables you to instantly view all customer feedback, overall satisfaction scores, CSAT, and NPS. Stay ahead with proactive feedback monitoring and respond effectively to customer needs.  \n\n**Automated Workflows** \n\nEffortlessly visualize customer feedback, strategically map out customer journeys, and delight your customers through meticulously crafted automated workflows. Pisano empowers you to enhance customer experience through streamlined processes, making the entire experience smoother and more efficient.  \n\n**Seamless Customer Journeys**  \n\nExplore customer insights, map out their journeys with precision, seamlessly implement automated workflows, and delight customers at each interaction. With Pisano, turn pain-points into pleasure-points across the entire customer journey, creating a consistently exceptional experience.   \n\n[Get Started on Customer Experience Management with Pisano](https://www.pisano.com/en/partners/zendesk/get-started-on-customer-experience-management-with-pisano)","raw_installation_instructions":"To facilitate the integration of the Pisano CX application with Zendesk, kindly adhere to the following procedures:  \n\n1.Select the *Install* option.\n\n2.On the configuration interface, input the integration *token*, *domain*, and *survey text*.\n\nShould you experience any difficulties throughout the installation phase or require further support, do not hesitate to contact our customer service team via support@pisano.com. Our team is eager to assist you.\n\nWe are delighted to welcome you to the Pisano community and are enthusiastic about supporting your integration of Pisano CX with Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://993013.apps.zdusercontent.com/993013/assets/1711666202-b05058f45b3b5f81891d3a8856e31128/logo-small.png","large_icon":"https://993013.apps.zdusercontent.com/993013/assets/1711666202-b05058f45b3b5f81891d3a8856e31128/logo.png","screenshots":["https://993013.apps.zdusercontent.com/993013/assets/1711666202-b05058f45b3b5f81891d3a8856e31128/screenshot-0.png","https://993013.apps.zdusercontent.com/993013/assets/1711666202-b05058f45b3b5f81891d3a8856e31128/screenshot-1.png","https://993013.apps.zdusercontent.com/993013/assets/1711666202-b05058f45b3b5f81891d3a8856e31128/screenshot-2.png"],"installation_count":2},{"id":993133,"name":"HolidayZ VM Swapper","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2762868,"app_id":993133,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-08T19:23:06Z","updated_at":"2023-12-08T19:23:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4107,"entity_id":993133,"app_id":993133,"amount":2500,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1L6rfNKLdaXwEzWx","cost_id":774,"cost_type":"CostOneOff","active":true,"created_at":"2023-12-08T19:23:09.000Z","updated_at":"2023-12-08T19:23:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-12-08T19:23:06Z","updated_at":"2026-01-13T04:19:47Z","terms_conditions_url":"https://www.brandontidd.com/terms.html","app_organization":{"id":5380,"name":"Brandon Tidd","email":"Brandon.Tidd@gmail.com","website":"https://brandontidd.com","country_code":"US","stripe_account_id":"acct_1L6rfNKLdaXwEzWx","state":null},"locations":[2],"date_published":"2023-12-11T22:15:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-01-13T04:19:41Z","owner_id":269519,"author_name":"Brandon Tidd","author_email":"brandon.tidd@gmail.com","author_url":"https://www.brandontidd.com","short_description":"Bulk Update Your Out Of Office Voicemail with your Holiday Greeting Instantly","long_description":"\u003cp\u003eHolidayZ VM Swapper lets Zendesk Admins bulk update your out of office voicemail across all Zendesk talk lines with the click of a button!\u003c/p\u003e\n\n\u003cp\u003eChoose Your lines; Choose Greetings And Submit.\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t Forget To Switch Them Back!\u003c/p\u003e\n\n\u003cp\u003eThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security:\u003cbr\u003e\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent\u0026#39;s browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eChoose your role restrictions (to restrict access to just admins) and finish installation.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll find the app in the sidebar of your Support product just below the cog.\u003c/p\u003e\n","raw_long_description":"HolidayZ VM Swapper lets Zendesk Admins bulk update your out of office voicemail across all Zendesk talk lines with the click of a button!\n\nChoose Your lines; Choose Greetings And Submit.\n\nDon't Forget To Switch Them Back!\n\n\n\nThe cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!\n\nData Privacy \u0026 Security:\nThis application runs entirely within your Zendesk instance. It does not transmit, store, or process customer data on any external or third-party servers. All data transformations occur locally in the agent's browser to ensure your data remains secure and compliant. For more details, please visit: https://www.brandontidd.com/terms.html","raw_installation_instructions":"Choose your role restrictions (to restrict access to just admins) and finish installation.\n\nYou'll find the app in the sidebar of your Support product just below the cog.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://993133.apps.zdusercontent.com/993133/assets/1767908546-ded4ac0083cb38b82e60e94bc48c1214/logo-small.png","large_icon":"https://993133.apps.zdusercontent.com/993133/assets/1767908546-ded4ac0083cb38b82e60e94bc48c1214/logo.png","screenshots":["https://993133.apps.zdusercontent.com/993133/assets/1767908546-ded4ac0083cb38b82e60e94bc48c1214/screenshot-0.png","https://993133.apps.zdusercontent.com/993133/assets/1767908546-ded4ac0083cb38b82e60e94bc48c1214/screenshot-1.png","https://993133.apps.zdusercontent.com/993133/assets/1767908546-ded4ac0083cb38b82e60e94bc48c1214/screenshot-2.png"],"installation_count":2},{"id":993138,"name":"Datadog RUM","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":2762888,"app_id":993138,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-08T19:46:38Z","updated_at":"2023-12-08T19:46:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2762884,"app_id":993138,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2023-12-08T19:46:37Z","updated_at":"2026-06-15T16:05:30Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762885,"app_id":993138,"name":"appKey","kind":"text","required":true,"position":2,"created_at":"2023-12-08T19:46:37Z","updated_at":"2026-06-15T16:05:30Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762886,"app_id":993138,"name":"jwtSigningKey","kind":"text","required":true,"position":3,"created_at":"2023-12-08T19:46:37Z","updated_at":"2026-06-15T16:05:30Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2762887,"app_id":993138,"name":"datacenter","kind":"text","required":true,"position":4,"created_at":"2023-12-08T19:46:37Z","updated_at":"2023-12-08T19:46:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4108,"entity_id":993138,"app_id":993138,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-08T19:46:40.000Z","updated_at":"2023-12-08T19:46:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2023-12-08T19:46:35Z","updated_at":"2026-07-16T04:08:29Z","terms_conditions_url":null,"app_organization":{"id":5981,"name":"Datadog","email":"support@datadoghq.com","website":"https://www.datadoghq.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-12-18T21:57:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.datadoghq.com/pricing/?product=real-user-monitoring--session-replay#products"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-16T04:08:25Z","owner_id":269519,"author_name":"Datadog","author_email":"support@datadoghq.com","author_url":"https://datadoghq.com","short_description":"View recent Datadog RUM sessions in Zendesk","long_description":"\u003ch1\u003eOverview\u003c/h1\u003e\n\n\u003cp\u003eDatadog is a cloud-native SaaS platform that offers monitoring for infrastructure, application performance, logs, and more. By unifying multiple pillars of observability, Datadog helps dev and ops teams collaborate and troubleshoot more effectively. Datadog Real User Monitoring allows you to view user sessions for your app to understand the performance and errors for the end users, identify bottlenecks, and analyze user analytics trends over time.\u003c/p\u003e\n\n\u003ch1\u003eDetails\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe Datadog RUM integration lets your support staff watch Session Replays, from native apps and web browsers, to aid in visual reproduction of the issue in the ticket\u003cbr\u003e\n\u003cimg src=\"https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_1.gif\" alt=\"Datadog RUM App demo\"\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWatch exactly what the user on the support ticket did; it’s as if you’re standing over their shoulder when they went through the issue\u003cbr\u003e\n\u003cimg src=\"https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_2.gif\" alt=\"Datadog session replay\"\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCorrelate what you saw on the frontend in the Session Replay to telemetry metrics: backend APM traces, browser debugging tools, and performance data\u003cbr\u003e\n\u003cimg src=\"https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_3.png\" alt=\"Datadog APM trace\"\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate playlists of all sessions where a user was affected by a bug or recurring support ticket to help group and prioritize the same issue\u003cbr\u003e\n\u003cimg src=\"https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_4.png\" alt=\"Datadog save session playlist\"\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter for all sessions by specific users, like a user who recently filed multiple support tickets or perhaps top tier users, and watch their Session Replays back-to-back\u003cbr\u003e\n\u003cimg src=\"https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_5.png\" alt=\"Datadog filter sessions\"\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData Handling \u0026amp; Privacy\u003c/h1\u003e\n\n\u003cp\u003eThis app transmits ticket requester attributes (user ID, email, name, external ID, and role) from Zendesk to Datadog to retrieve matching RUM sessions. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Datadog accounts. For more information, see the \u003ca href=\"https://www.datadoghq.com/legal/privacy/\"\u003eDatadog Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eFollow the \u003ca href=\"https://docs.datadoghq.com/integrations/zendesk/#installation\"\u003einstallation instructions\u003c/a\u003e for the Zendesk integration to connect your Zendesk account to Datadog.\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/993138/datadog/\"\u003eDatadog RUM App\u003c/a\u003e in the Zendesk Marketplace and click \u003ccode\u003eInstall\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eConfigure the installation settings for the app:\n\n\u003col\u003e\n\u003cli\u003eDatadog API keys can be found in your \u003ca href=\"https://app.datadoghq.com/organization-settings/api-keys\"\u003eorganization settings\u003c/a\u003e. Paste this key under the \u003ccode\u003eAPI Key\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eDatadog Service Account Application Keys can be found in your \u003ca href=\"https://app.datadoghq.com/organization-settings/service-accounts\"\u003eorganization settings\u003c/a\u003e. Paste this key under the \u003ccode\u003eService Account Application Key\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003ca href=\"https://app.datadoghq.com/integrations/zendesk\"\u003eZendesk integration tile\u003c/a\u003e and copy the \u003ccode\u003eSecret Key\u003c/code\u003e under the RUM App Settings tab. Paste this key under the \u003ccode\u003eSecret Key\u003c/code\u003e setting for the app.\u003c/li\u003e\n\u003cli\u003eEnter your \u003ca href=\"https://docs.datadoghq.com/getting_started/site/\"\u003eDatadog site\u003c/a\u003e. For example, \u003ccode\u003eus1\u003c/code\u003e, \u003ccode\u003eeu1\u003c/code\u003e, \u003ccode\u003eus3\u003c/code\u003e, \u003ccode\u003eus5\u003c/code\u003e, \u003ccode\u003eap1\u003c/code\u003e, \u003ccode\u003eap2\u003c/code\u003e, \u003ccode\u003euk1\u003c/code\u003e or \u003ccode\u003efed\u003c/code\u003e.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003ca href=\"https://app.datadoghq.com/integrations/zendesk\"\u003eZendesk integration tile\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eUnder the \u003ccode\u003eRUM App Settings\u003c/code\u003e tab, pick a value for the user binding from the dropdown list. This is the user attribute that the app uses to query the Datadog RUM sessions from the Zendesk ticket requester.\u003c/li\u003e\n\u003cli\u003eClick \u003ccode\u003eSave\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eNavigate to a Zendesk ticket on your account and click on the Datadog RUM sidebar app to view the user\u0026#39;s RUM sessions.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information visit our \u003ca href=\"https://docs.datadoghq.com/integrations/zendesk/\"\u003edocumentation page\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# Overview\nDatadog is a cloud-native SaaS platform that offers monitoring for infrastructure, application performance, logs, and more. By unifying multiple pillars of observability, Datadog helps dev and ops teams collaborate and troubleshoot more effectively. Datadog Real User Monitoring allows you to view user sessions for your app to understand the performance and errors for the end users, identify bottlenecks, and analyze user analytics trends over time.\n\n# Details\n- The Datadog RUM integration lets your support staff watch Session Replays, from native apps and web browsers, to aid in visual reproduction of the issue in the ticket\n  ![Datadog RUM App demo](https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_1.gif)\n\n- Watch exactly what the user on the support ticket did; it’s as if you’re standing over their shoulder when they went through the issue\n  ![Datadog session replay](https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_2.gif)\n\n- Correlate what you saw on the frontend in the Session Replay to telemetry metrics: backend APM traces, browser debugging tools, and performance data\n  ![Datadog APM trace](https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_3.png)\n\n- Create playlists of all sessions where a user was affected by a bug or recurring support ticket to help group and prioritize the same issue\n  ![Datadog save session playlist](https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_4.png)\n\n- Filter for all sessions by specific users, like a user who recently filed multiple support tickets or perhaps top tier users, and watch their Session Replays back-to-back\n  ![Datadog filter sessions](https://d2vkkssgv4gcap.cloudfront.net/documentation/datadog_rum_5.png)\n\n# Data Handling \u0026 Privacy\nThis app transmits ticket requester attributes (user ID, email, name, external ID, and role) from Zendesk to Datadog to retrieve matching RUM sessions. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Datadog accounts. For more information, see the [Datadog Privacy Policy](https://www.datadoghq.com/legal/privacy/).\n","raw_installation_instructions":"1. Follow the [installation instructions](https://docs.datadoghq.com/integrations/zendesk/#installation) for the Zendesk integration to connect your Zendesk account to Datadog.\n2. Navigate to the [Datadog RUM App](https://www.zendesk.com/marketplace/apps/support/993138/datadog/) in the Zendesk Marketplace and click `Install`.\n3. Configure the installation settings for the app:\n    1. Datadog API keys can be found in your [organization settings](https://app.datadoghq.com/organization-settings/api-keys). Paste this key under the `API Key` field.\n    2. Datadog Service Account Application Keys can be found in your [organization settings](https://app.datadoghq.com/organization-settings/service-accounts). Paste this key under the `Service Account Application Key` field.\n    3. Navigate to the [Zendesk integration tile](https://app.datadoghq.com/integrations/zendesk) and copy the `Secret Key` under the RUM App Settings tab. Paste this key under the `Secret Key` setting for the app.\n    4. Enter your [Datadog site](https://docs.datadoghq.com/getting_started/site/). For example, `us1`, `eu1`, `us3`, `us5`, `ap1`, `ap2`, `uk1` or `fed`.\n4. Navigate to the [Zendesk integration tile](https://app.datadoghq.com/integrations/zendesk).\n5. Under the `RUM App Settings` tab, pick a value for the user binding from the dropdown list. This is the user attribute that the app uses to query the Datadog RUM sessions from the Zendesk ticket requester.\n6. Click `Save`.\n7. Navigate to a Zendesk ticket on your account and click on the Datadog RUM sidebar app to view the user's RUM sessions.\n\nFor more information visit our [documentation page](https://docs.datadoghq.com/integrations/zendesk/).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://993138.apps.zdusercontent.com/993138/assets/1784064788-591ceab46d201f7f2c9a308b817e13aa/logo-small.png","large_icon":"https://993138.apps.zdusercontent.com/993138/assets/1784064788-591ceab46d201f7f2c9a308b817e13aa/logo.png","screenshots":["https://993138.apps.zdusercontent.com/993138/assets/1784064788-591ceab46d201f7f2c9a308b817e13aa/screenshot-0.png","https://993138.apps.zdusercontent.com/993138/assets/1784064788-591ceab46d201f7f2c9a308b817e13aa/screenshot-1.png","https://993138.apps.zdusercontent.com/993138/assets/1784064788-591ceab46d201f7f2c9a308b817e13aa/screenshot-2.png"],"installation_count":41},{"id":993624,"name":"SentioCX","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2763782,"app_id":993624,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-11T13:00:23Z","updated_at":"2023-12-11T13:00:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2763780,"app_id":993624,"name":"domain","kind":"text","required":true,"position":1,"created_at":"2023-12-11T13:00:23Z","updated_at":"2023-12-11T13:00:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2763781,"app_id":993624,"name":"tenant","kind":"text","required":true,"position":2,"created_at":"2023-12-11T13:00:23Z","updated_at":"2023-12-11T13:00:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4110,"entity_id":993624,"app_id":993624,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-11T13:00:25.000Z","updated_at":"2023-12-11T13:00:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-11T13:00:22Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":null,"app_organization":{"id":6123,"name":"SENTIOCX B.V.","email":"info@sentiocx.com","website":"https://www.sentiocx.com","country_code":"NL","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2024-01-02T22:20:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sentiocx.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2024-01-12T18:03:12Z","owner_id":269519,"author_name":"SentioCX B.V.","author_email":"info@sentiocx.com","author_url":"https://www.sentiocx.com","short_description":"Conversation Orchestration for a better experience.","long_description":"\u003cp\u003eSentioCX delivers an orchestrating platform to integrate any conversational AI (bot) platform with the Zendesk application suite by ensuring an effortless Human-In-The-Loop. \u003c/p\u003e\n\n\u003cp\u003eIt provides Intelligent Pairing through automated self-adjusting service levels to ensure the best match between the user, through real time recognition of intents, and the right agent with the right skills and proficiency levels. \u003c/p\u003e\n\n\u003cp\u003eThe net effect is a positive impact on business KPIs and an optimum of chatbot usage and live agent interactions. \u003c/p\u003e\n\n\u003cp\u003eFeatures provided through the app: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIntent based Intelligent Routing \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdvanced handoff orchestration between chatbots and Zendesk Agent Workspace \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEffective reporting and analytics \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport for third party chatbots\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eWhile installing SentioCX app in your Zendesk workspace, you are required to connect your SentioCX account. \u003c/p\u003e\n\n\u003cp\u003ePlease visit us at \u003ca href=\"http://www.sentiocx.com\"\u003ewww.sentiocx.com\u003c/a\u003e to find out how to become a SentioCX customer in case you are not one yet. \u003c/p\u003e\n\n\u003cp\u003eThe details you need to provide during the installation: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003edomain\u003c/strong\u003e: the SentioCX domain for your account. You can find this in Sentio Manager application, in the Tenant Settings section. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003etenant name\u003c/strong\u003e: the name of your SentioCX tenant. You can find this in Sentio Manager application, in the Tenant Settings section. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIt is recommended that you restrict the SentioCX app to the users that will actually use it. \u003c/p\u003e\n\n\u003cp\u003eThis is possible in two ways: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGroup restrictions: create a dedicated group in Zendesk and assign users to it. There is the option to use an existing group if it fits the purpose. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRoles restrictions: create a dedicated role in Zendesk and assign it to users. There is the option to use an existing role if it fits the purpose. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce the app is installed and configured, you can start using SentioCX from the Zendesk workspace.\u003c/p\u003e\n","raw_long_description":"SentioCX delivers an orchestrating platform to integrate any conversational AI (bot) platform with the Zendesk application suite by ensuring an effortless Human-In-The-Loop. \n\n It provides Intelligent Pairing through automated self-adjusting service levels to ensure the best match between the user, through real time recognition of intents, and the right agent with the right skills and proficiency levels. \n\n The net effect is a positive impact on business KPIs and an optimum of chatbot usage and live agent interactions. \n\n Features provided through the app: \n\n - Intent based Intelligent Routing \n\n - Advanced handoff orchestration between chatbots and Zendesk Agent Workspace \n\n - Effective reporting and analytics \n\n - Support for third party chatbots","raw_installation_instructions":"While installing SentioCX app in your Zendesk workspace, you are required to connect your SentioCX account. \n\n Please visit us at [www.sentiocx.com](http://www.sentiocx.com) to find out how to become a SentioCX customer in case you are not one yet. \n\n The details you need to provide during the installation: \n\n - **domain**: the SentioCX domain for your account. You can find this in Sentio Manager application, in the Tenant Settings section. \n\n - **tenant name**: the name of your SentioCX tenant. You can find this in Sentio Manager application, in the Tenant Settings section. \n\n It is recommended that you restrict the SentioCX app to the users that will actually use it. \n\n This is possible in two ways: \n\n - Group restrictions: create a dedicated group in Zendesk and assign users to it. There is the option to use an existing group if it fits the purpose. \n\n - Roles restrictions: create a dedicated role in Zendesk and assign it to users. There is the option to use an existing role if it fits the purpose. \n\n Once the app is installed and configured, you can start using SentioCX from the Zendesk workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://993624.apps.zdusercontent.com/993624/assets/1705054713-c5eb71ad0562472be1e2663679cf383f/logo-small.png","large_icon":"https://993624.apps.zdusercontent.com/993624/assets/1705054713-c5eb71ad0562472be1e2663679cf383f/logo.png","screenshots":["https://993624.apps.zdusercontent.com/993624/assets/1705054713-c5eb71ad0562472be1e2663679cf383f/screenshot-0.png","https://993624.apps.zdusercontent.com/993624/assets/1705054713-c5eb71ad0562472be1e2663679cf383f/screenshot-1.png","https://993624.apps.zdusercontent.com/993624/assets/1705054713-c5eb71ad0562472be1e2663679cf383f/screenshot-2.png"],"installation_count":2},{"id":993715,"name":"Savoir Ticket History","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2764039,"app_id":993715,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-11T19:39:57Z","updated_at":"2023-12-11T19:39:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2764038,"app_id":993715,"name":"listLength","kind":"number","required":false,"position":1,"created_at":"2023-12-11T19:39:57Z","updated_at":"2023-12-11T19:39:57Z","default_value":"4","secure":false,"scopes":null,"options":null}],"plans":[{"id":4111,"entity_id":993715,"app_id":993715,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-11T19:39:59.000Z","updated_at":"2023-12-11T19:39:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-11T19:39:56Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":null,"app_organization":{"id":6197,"name":"Savoir Tecnologia","email":"atendimento@savoir.com.br","website":"https://savoir.com.br/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2023-12-13T17:33:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2023-12-13T17:31:13Z","owner_id":269519,"author_name":"Savoir Tec.","author_email":"atendimento@savoir.com.br","author_url":"https://savoir.com.br","short_description":"Displays recent tickets in the ticket sidebar","long_description":"\u003cp\u003eSavoir Tecnologia - Ticket History\u003c/p\u003e\n\n\u003cp\u003eThis application features the Ticket History functionality, providing operators with a quick and efficient view of the most recent tickets associated with a particular user.\u003c/p\u003e\n\n\u003cp\u003eThis convenience is offered directly in the ticket sidebar, where crucial information such as status, creation date, currently assigned user, and relevant tags are readily available.\u003c/p\u003e\n\n\u003cp\u003eClicking on a specific ticket will display a detailed preview of the ticket, along with a direct redirection link to the respective ticket, further simplifying access to detailed information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is simple. Simply search for the Savoir Ticket History app in the Zendesk Apps Marketplace and click Install.\u003c/p\u003e\n\n\u003cp\u003eOn the app settings screen, select the ticket list size and click Install\u003c/p\u003e\n","raw_long_description":"Savoir Tecnologia - Ticket History\n\nThis application features the Ticket History functionality, providing operators with a quick and efficient view of the most recent tickets associated with a particular user.\n\nThis convenience is offered directly in the ticket sidebar, where crucial information such as status, creation date, currently assigned user, and relevant tags are readily available.\n\nClicking on a specific ticket will display a detailed preview of the ticket, along with a direct redirection link to the respective ticket, further simplifying access to detailed information.","raw_installation_instructions":"Installation is simple. Simply search for the Savoir Ticket History app in the Zendesk Apps Marketplace and click Install.\n\nOn the app settings screen, select the ticket list size and click Install","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://993715.apps.zdusercontent.com/993715/assets/1702412133-1389d724cf9df7510260df5ab6d90476/logo-small.png","large_icon":"https://993715.apps.zdusercontent.com/993715/assets/1702412133-1389d724cf9df7510260df5ab6d90476/logo.png","screenshots":["https://993715.apps.zdusercontent.com/993715/assets/1702412133-1389d724cf9df7510260df5ab6d90476/screenshot-0.png","https://993715.apps.zdusercontent.com/993715/assets/1702412133-1389d724cf9df7510260df5ab6d90476/screenshot-1.png","https://993715.apps.zdusercontent.com/993715/assets/1702412133-1389d724cf9df7510260df5ab6d90476/screenshot-2.png"],"installation_count":9},{"id":993770,"name":"SLA Pro","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2764168,"app_id":993770,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-12T01:20:40Z","updated_at":"2023-12-12T01:20:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4112,"entity_id":993770,"app_id":993770,"amount":29900,"name":"Instance Based","description":"\u003cp\u003eMake a monthly payment of a set amount for your instance.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OMKTdIuFrQZUkgLarG5FBEy","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1249,"cost_type":"CostStripe","active":true,"created_at":"2023-12-12T01:20:43.000Z","updated_at":"2023-12-12T01:20:43.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4113,"entity_id":993770,"app_id":993770,"amount":49,"name":"Agent Based","description":"\u003cp\u003eMake a monthly payment based on the number of agents.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OHyp6IuFrQZUkgLIAf0bSQG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MYeLYIuFrQZUkgL","cost_id":1250,"cost_type":"CostStripe","active":true,"created_at":"2023-12-12T01:20:43.000Z","updated_at":"2023-12-12T01:20:43.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-FGWFK158WR","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-12-12T01:20:40Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":"https://2app.pro/service/sla-pro-on-zendesk/#terms-of-use","app_organization":{"id":5678,"name":"2app.pro","email":"support@2app.pro","website":"https://2app.pro","country_code":"BR","stripe_account_id":"acct_1MYeLYIuFrQZUkgL","state":null},"locations":[2],"date_published":"2023-12-13T19:19:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-04-26T16:59:16Z","owner_id":269519,"author_name":"2app.pro","author_email":"contact@2app.pro","author_url":"https://2app.pro","short_description":"Boost Productivity: Reorder, Export \u0026 Visualize SLAs Smoothly","long_description":"\u003ch2\u003eWelcome to SLA Pro, the ultimate solution for mastering Service Level Agreement (SLA) management!\u003c/h2\u003e\n\n\u003cp\u003eSLA Pro redefines how you handle SLAs, offering an intuitive platform that simplifies and streamlines every aspect of your SLA administration.\u003c/p\u003e\n\n\u003ch3\u003eBoost Productivity with Ease\u003c/h3\u003e\n\n\u003cp\u003eSLA Pro puts productivity at your fingertips. Effortlessly organize, reorder, export, and visualize your SLAs within a single, user-friendly interface. Our intuitive tools empower you to efficiently manage SLAs, allowing you to focus on delivering exceptional service.\u003c/p\u003e\n\n\u003ch3\u003eEfficient Reordering\u003c/h3\u003e\n\n\u003cp\u003eFlexibility is key, and SLA Pro delivers. Seamlessly reorder SLAs to align with your evolving priorities. No more hassle—simply drag and drop to tailor your SLAs according to your needs.\u003c/p\u003e\n\n\u003ch3\u003eSimplified Export and Viewing\u003c/h3\u003e\n\n\u003cp\u003eExporting and viewing SLAs is now straightforward. SLA Pro provides an easy-to-use export feature, allowing you to extract data effortlessly. Visualize SLAs in a clear format for quick analysis and decision-making.\u003c/p\u003e\n\n\u003ch3\u003eRename your policies in bulk and save time efficiently.\u003c/h3\u003e\n\n\u003cp\u003eSimplifying SLAs administration, we now provide an exclusive feature that allows for the simultaneous renaming of multiple policies. Imagine the positive impact on your productivity by eliminating the need to rename each policy individually.\u003c/p\u003e\n\n\u003ch3\u003eComprehensive Visibility of SLA Policies, Conditions, and Response Targets\u003c/h3\u003e\n\n\u003cp\u003eSLA Pro goes beyond conventional SLA management by offering a comprehensive view of your SLA policies, conditions, and response targets. Visualizing the intricate relationship between these elements is key to efficient SLA administration.\u003c/p\u003e\n\n\u003ch3\u003eTechnical Restriction\u003c/h3\u003e\n\n\u003cp\u003eThe Zendesk API that enables viewing SLA data is only available to administrators, which means that only they have permission to access this information within the application.\u003c/p\u003e\n\n\u003ch2\u003eUpcoming Features: Enhancing SLA Management Further\u003c/h2\u003e\n\n\u003ch4\u003eGroup SLA Visualization, Export, and Reordering\u003c/h4\u003e\n\n\u003cp\u003eGet ready to manage SLAs at a group level effortlessly. Soon, SLA Pro will introduce advanced features allowing you to visualize, export, and reorder SLAs within groups, enabling even more streamlined management.\u003c/p\u003e\n\n\u003ch4\u003eStay Updated and Get in Touch\u003c/h4\u003e\n\n\u003cp\u003eKeep an eye out for these exciting updates coming soon to SLA Pro! For more information or early access to these upcoming features, reach out to us at support@2app.pro. We\u0026#39;d love to hear from you and discuss how these enhancements can benefit your SLA management.\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor questions, suggestions, and improvements, please contact us via email at \u003ca href=\"mailto:support@2app.pro\"\u003esupport@2app.pro\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eTerms of Use, Release Notes and more\u003c/h2\u003e\n\n\u003cp\u003eVisit the APP page on our website: \u003ca href=\"https://2app.pro/service/sla-pro-on-zendesk/\"\u003ehttps://2app.pro/service/sla-pro-on-zendesk/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us: support@2app.pro\u003c/p\u003e\n\n\u003cp\u003eTo install the SLA Pro, please follow the below instructions.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner of this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy!\u003c/p\u003e\n","raw_long_description":"## Welcome to SLA Pro, the ultimate solution for mastering Service Level Agreement (SLA) management!\n\nSLA Pro redefines how you handle SLAs, offering an intuitive platform that simplifies and streamlines every aspect of your SLA administration.\n\n### Boost Productivity with Ease\n\nSLA Pro puts productivity at your fingertips. Effortlessly organize, reorder, export, and visualize your SLAs within a single, user-friendly interface. Our intuitive tools empower you to efficiently manage SLAs, allowing you to focus on delivering exceptional service.\n\n### Efficient Reordering\n\nFlexibility is key, and SLA Pro delivers. Seamlessly reorder SLAs to align with your evolving priorities. No more hassle—simply drag and drop to tailor your SLAs according to your needs.\n\n### Simplified Export and Viewing\n\nExporting and viewing SLAs is now straightforward. SLA Pro provides an easy-to-use export feature, allowing you to extract data effortlessly. Visualize SLAs in a clear format for quick analysis and decision-making.\n\n### Rename your policies in bulk and save time efficiently.\n\nSimplifying SLAs administration, we now provide an exclusive feature that allows for the simultaneous renaming of multiple policies. Imagine the positive impact on your productivity by eliminating the need to rename each policy individually.\n\n### Comprehensive Visibility of SLA Policies, Conditions, and Response Targets\n\nSLA Pro goes beyond conventional SLA management by offering a comprehensive view of your SLA policies, conditions, and response targets. Visualizing the intricate relationship between these elements is key to efficient SLA administration.\n\n### Technical Restriction\n\nThe Zendesk API that enables viewing SLA data is only available to administrators, which means that only they have permission to access this information within the application.\n\n## Upcoming Features: Enhancing SLA Management Further\n\n#### Group SLA Visualization, Export, and Reordering\n\nGet ready to manage SLAs at a group level effortlessly. Soon, SLA Pro will introduce advanced features allowing you to visualize, export, and reorder SLAs within groups, enabling even more streamlined management.\n\n#### Stay Updated and Get in Touch\n\nKeep an eye out for these exciting updates coming soon to SLA Pro! For more information or early access to these upcoming features, reach out to us at support@2app.pro. We'd love to hear from you and discuss how these enhancements can benefit your SLA management.\n\n## Support\n\nFor questions, suggestions, and improvements, please contact us via email at [support@2app.pro](mailto:support@2app.pro).\n\n## Terms of Use, Release Notes and more\n\nVisit the APP page on our website: [https://2app.pro/service/sla-pro-on-zendesk/](https://2app.pro/service/sla-pro-on-zendesk/)","raw_installation_instructions":"If you have issues installing the app please contact us: support@2app.pro\n\nTo install the SLA Pro, please follow the below instructions.\n\n1. Click Install in the top-right corner of this screen.\n\n2. Choose your Zendesk instance.\n\n3. If you want to restrict the use of the app, scroll down and select either your Group Permissions or Role Permissions.\n\n4. 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Our Saas is also plugged to Zendesk in order to automatically create tickets as meeting booking notifications.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn Zendesk Marketplace and click the \u0026#39;Install\u0026#39; option to install the \u0026#39;Calizy for Support\u0026#39; app in the Zendesk account.\n\n\u003col\u003e\n\u003cli\u003eSelect the Zendesk account in which you want to install the app and then click, \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eThen you will be redirected to the app details page where you need to enter Calizy credentails and app\u0026#39;s urls.\u003c/li\u003e\n\u003cli\u003eYou must have Calizy account set up before installing \u0026#39;Calizy for Support\u0026#39; app. Once the account is available follow the additional installation steps.\u003c/li\u003e\n\u003cli\u003eIn Calizy app navigate to Settings menu.\u003c/li\u003e\n\u003cli\u003eIn Settings click on Integrations sub menu.\u003c/li\u003e\n\u003cli\u003eIn Integrations select Apps then Zendesk.\u003c/li\u003e\n\u003cli\u003eAfter clicking in Zendesk you will be presented with Calizy credentials and urls. Copy them to a clipboard and then paste in an installation \u0026#39;Calizy for Support\u0026#39; interface.\u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Calizy for Zendesk Integration brings a whole new level of customer support interactions into a single place by helping you book appointments within the ticket flow.\n\n**Ticket View**\n-Instantly book an appointment for your client\n- Visualize your team’s availabilities and book the best time\n- Display incoming appointments linked to a ticket\n- Quickly update or cancel a booked appointments\n\n**Meeting Index**\n- Visualize and manage your team’s appointments in one spot\n- Query, filter and export your appointment data\n\n**Integrations**\n- Office 365 Calendar integration\n- Google Calendar integration\n\n**Calizy Saas**\nCalizy is an intelligent online appointment scheduling and shared calendar solution. Our Saas is also plugged to Zendesk in order to automatically create tickets as meeting booking notifications.","raw_installation_instructions":"\n\n 1. In Zendesk Marketplace and click the 'Install' option to install the 'Calizy for Support' app in the Zendesk account.\n2. Select the Zendesk account in which you want to install the app and then click, 'Install'.\n3. Then you will be redirected to the app details page where you need to enter Calizy credentails and app's urls.\n4. You must have Calizy account set up before installing 'Calizy for Support' app. Once the account is available follow the additional installation steps.\n5. In Calizy app navigate to Settings menu.\n6. In Settings click on Integrations sub menu.\n7. In Integrations select Apps then Zendesk.\n8. After clicking in Zendesk you will be presented with Calizy credentials and urls. Copy them to a clipboard and then paste in an installation 'Calizy for Support' interface.\n9. 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This app allows for the efficient transfer of crucial information from one ticket to another, providing greater convenience and effectiveness in the process.\u003c/p\u003e\n\n\u003cp\u003eWith Ticket Copier, you can easily select source and destination tickets, quickly and accurately copying essential data such as external_id, status, type, priority, subject, description, tags, and more. Streamline your support routine, improve information consistency, and optimize the user experience with this powerful tool from Savoir Tecnologia. Transform ticket management into a simple and effective task with Ticket Copier.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is simple. Simply search for the Savoir Ticket Copier app in the Zendesk Apps Marketplace and click Install.\u003c/p\u003e\n\n\u003cp\u003eYou already be able to use the app in your Zendesk.\u003c/p\u003e\n","raw_long_description":"Savoir Tecnologia - Ticket Copier\n\nSimplify ticket management in Zendesk with our Ticket Copier application. This app allows for the efficient transfer of crucial information from one ticket to another, providing greater convenience and effectiveness in the process.\n\nWith Ticket Copier, you can easily select source and destination tickets, quickly and accurately copying essential data such as external_id, status, type, priority, subject, description, tags, and more. Streamline your support routine, improve information consistency, and optimize the user experience with this powerful tool from Savoir Tecnologia. Transform ticket management into a simple and effective task with Ticket Copier.","raw_installation_instructions":"Installation is simple. Simply search for the Savoir Ticket Copier app in the Zendesk Apps Marketplace and click Install.\n\nYou already be able to use the app in your Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://994288.apps.zdusercontent.com/994288/assets/1704978198-e680875676d3fcfe76b0fed416b8f2ef/logo-small.png","large_icon":"https://994288.apps.zdusercontent.com/994288/assets/1704978198-e680875676d3fcfe76b0fed416b8f2ef/logo.png","screenshots":["https://994288.apps.zdusercontent.com/994288/assets/1704978198-e680875676d3fcfe76b0fed416b8f2ef/screenshot-0.png","https://994288.apps.zdusercontent.com/994288/assets/1704978198-e680875676d3fcfe76b0fed416b8f2ef/screenshot-1.png","https://994288.apps.zdusercontent.com/994288/assets/1704978198-e680875676d3fcfe76b0fed416b8f2ef/screenshot-2.png"],"installation_count":11},{"id":994289,"name":"Savoir Import","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2765938,"app_id":994289,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-13T19:38:59Z","updated_at":"2023-12-13T19:38:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4116,"entity_id":994289,"app_id":994289,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-13T19:39:01.000Z","updated_at":"2023-12-13T19:39:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-13T19:38:59Z","updated_at":"2025-04-04T00:11:07Z","terms_conditions_url":null,"app_organization":{"id":6197,"name":"Savoir Tecnologia","email":"atendimento@savoir.com.br","website":"https://savoir.com.br/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-01-11T17:46:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar"],"last_update_time":"2024-01-11T17:42:37Z","owner_id":269519,"author_name":"Savoir Tec.","author_email":"atendimento@savoir.com.br","author_url":"https://savoir.com.br","short_description":"Fast Import data from CSV files into your Zendesk account.","long_description":"\u003cp\u003eSavoir Technology - Data Import\u003c/p\u003e\n\n\u003cp\u003eThe Savoir Technology - Data Import application provides an efficient solution for importing data directly from the top bar. With this tool, you can easily bring relevant information into the system, including Tickets, Users, Groups, and Organizations.\u003c/p\u003e\n\n\u003cp\u003eConcerning Tickets, you can import a variety of information such as status, priority, description, and details related to the submission. Regarding Users, the import covers data such as alias, email, phone, role, and various other details essential for effective management. As for Groups, the import process includes name, description, and specific settings, such as whether it is public or not. Finally, Organizations can be imported with details such as name, notes, tags, and other information relevant to your operation.\u003c/p\u003e\n\n\u003cp\u003eThis streamlined import functionality provides a more agile and efficient integration of data, contributing to the optimization of processes and overall system performance improvement.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is simple. Simply search for the Savoir Import app in the Zendesk Apps Marketplace and click Install.\u003c/p\u003e\n\n\u003cp\u003eYou already be able to use the app in your Zendesk.\u003c/p\u003e\n","raw_long_description":"Savoir Technology - Data Import\n\nThe Savoir Technology - Data Import application provides an efficient solution for importing data directly from the top bar. With this tool, you can easily bring relevant information into the system, including Tickets, Users, Groups, and Organizations.\n\nConcerning Tickets, you can import a variety of information such as status, priority, description, and details related to the submission. Regarding Users, the import covers data such as alias, email, phone, role, and various other details essential for effective management. As for Groups, the import process includes name, description, and specific settings, such as whether it is public or not. Finally, Organizations can be imported with details such as name, notes, tags, and other information relevant to your operation.\n\nThis streamlined import functionality provides a more agile and efficient integration of data, contributing to the optimization of processes and overall system performance improvement.","raw_installation_instructions":"Installation is simple. 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We utilize real-time sentiment analysis to measure and improve service quality.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReal-time customer satisfaction tracking.\u003c/li\u003e\n\u003cli\u003eScans 100% of the tickets across all communication channels.\u003c/li\u003e\n\u003cli\u003eFocus only on tickets that require QA.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduces QA time by 70%.\u003c/li\u003e\n\u003cli\u003eDetects through 100% of the tickets.\u003c/li\u003e\n\u003cli\u003eBoosts CSAT scores by up to 21%.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdditional Capabilities:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePerformance drill-ins and underperformer detection for targeted coaching.\u003c/li\u003e\n\u003cli\u003eQuick, accurate reporting and data-driven roadmaps.\u003c/li\u003e\n\u003cli\u003eAI-driven continuous feedback loop.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eApp is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe download process will take less than 2 minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on the Service QA page on Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSign into your Zendesk account to finalize your app installation.\u003c/li\u003e\n\u003cli\u003eOnce the app is installed, you can access Service QA via the Service QA logo on the left menu bar in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eEnjoy your onboarding and start playing!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Equip QA team with the AI tool that evaluates service management, setting True Resolution Score™ and Auto CSAT for every ticket. We utilize real-time sentiment analysis to measure and improve service quality.\n\n**Key Features:**\n\n- Real-time customer satisfaction tracking.\n- Scans 100% of the tickets across all communication channels.\n- Focus only on tickets that require QA.\n\n**Benefits:**\n\n- Reduces QA time by 70%.\n- Detects through 100% of the tickets.\n- Boosts CSAT scores by up to 21%.\n\n**Additional Capabilities:**\n\n- Performance drill-ins and underperformer detection for targeted coaching.\n- Quick, accurate reporting and data-driven roadmaps.\n- AI-driven continuous feedback loop.\n\nApp is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.","raw_installation_instructions":"The download process will take less than 2 minutes:\n\n1. Click **Install** on the Service QA page on Zendesk Marketplace.\n2. Sign into your Zendesk account to finalize your app installation.\n3. Once the app is installed, you can access Service QA via the Service QA logo on the left menu bar in your Zendesk environment.\n4. Enjoy your onboarding and start playing!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995124.apps.zdusercontent.com/995124/assets/1705338463-7b1446fa50ad7e058728c10b2bc96783/logo-small.png","large_icon":"https://995124.apps.zdusercontent.com/995124/assets/1705338463-7b1446fa50ad7e058728c10b2bc96783/logo.png","screenshots":["https://995124.apps.zdusercontent.com/995124/assets/1705338463-7b1446fa50ad7e058728c10b2bc96783/screenshot-0.png","https://995124.apps.zdusercontent.com/995124/assets/1705338463-7b1446fa50ad7e058728c10b2bc96783/screenshot-1.png","https://995124.apps.zdusercontent.com/995124/assets/1705338463-7b1446fa50ad7e058728c10b2bc96783/screenshot-2.png"],"installation_count":8},{"id":995136,"name":"Aissist.io","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2773197,"app_id":995136,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-15T02:55:26Z","updated_at":"2023-12-15T02:55:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4122,"entity_id":995136,"app_id":995136,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-15T02:55:28.000Z","updated_at":"2023-12-15T02:55:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":32,"average":5,"count":{"5":32,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-15T02:55:26Z","updated_at":"2026-04-24T17:06:31Z","terms_conditions_url":null,"app_organization":{"id":6154,"name":"Aissistant","email":"support@aissist.io","website":"www.aissist.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-01-11T18:07:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aissist.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-24T17:06:28Z","owner_id":269519,"author_name":"Aissist.io","author_email":"sales@aissist.io","author_url":"https://www.aissist.io","short_description":"Agentic AI for Zendesk","long_description":"\u003cp\u003eAgentMesh (powered by Multi-Agent Plafrom from \u003ca href=\"https://aissist.io\"\u003eAissist.io\u003c/a\u003e) is the Agentic AI workforce that automates service and sales end-to-end, achieving an average 83% resolution rate and 4.8/5 CSAT. It resolves, not just responds, complex workflows like diagnostics and sales, executing tasks across systems and generating outputs — responses, tags, summaries, analysis, and system updates — just like a human agent to deliver true end-to-end automation. \u003c/p\u003e\n\n\u003cp\u003eWatch \u003ca href=\"https://youtu.be/uYNGK2njn8Y\"\u003evideo\u003c/a\u003e\u003cbr\u003e\nVisit \u003ca href=\"https://aissist.io\"\u003eaissist.io\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eHighlights: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e83% average automation rate (up to 98%) \u003c/li\u003e\n\u003cli\u003e4.8 out of 5.0 CSAT - super human-like \u003c/li\u003e\n\u003cli\u003eEnd-to-end automation - resolves, not just replies \u003c/li\u003e\n\u003cli\u003eAI goernance to ensure quality and reliability on every output \u003c/li\u003e\n\u003cli\u003eSupport Multimedia (Video, Image, Voice and Text), Omni-channels (WhatsApp, SMS, WebChat, Email, Social) and 65+ languages \u003c/li\u003e\n\u003cli\u003eDeploy inside your team and workflow, not outside \u003c/li\u003e\n\u003cli\u003eAccomplishes nearly any task \u003c/li\u003e\n\u003cli\u003eGo live in 10 minutes \u003c/li\u003e\n\u003cli\u003eConnects to any systems \u003c/li\u003e\n\u003cli\u003eand more ... \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-01-agent-mesh.png\" alt=\"AgentMesh\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-02-high-resolution.png\" alt=\"High Resolution\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-03-high-csat.png\" alt=\"High CSAT\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-05-one-system-for-all.png\" alt=\"One System For All\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-06-ai-governance.png\" alt=\"AI Governance\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-08-deep-insight.png\" alt=\"Deep Insight\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://www.aissist.io/images/product/partner/v2/aissist-09-deploy-like-human.png\" alt=\"Deploy Like Human\"\u003e\u003c/p\u003e\n\n\u003cp\u003e3,000 Free AI interactions every month.\u003c/p\u003e\n\n\u003cp\u003eCustomer retains full ownership of all data. Aissist.io uses the data solely within the platform to provide the contracted services and strictly commits not to use or transfer the data for any other purpose. Details are governed by the \u003ca href=\"https://console.aissist.io/md/dpa\"\u003eData Processing Agreement\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling and deploying AgentMesh is super easy. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate AI in our console: https://console.aissist.io \u003c/li\u003e\n\u003cli\u003eTest, evalaute and fine-tune within the console \u003c/li\u003e\n\u003cli\u003eDeploy, by several clicks, a gateway that natively integrate with your Zendesk. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eLearn more on \u003ca href=\"https://doc.aissist.io/gateways/zendesk\"\u003edoc.aissist.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"AgentMesh (powered by Multi-Agent Plafrom from [Aissist.io](https://aissist.io)) is the Agentic AI workforce that automates service and sales end-to-end, achieving an average 83% resolution rate and 4.8/5 CSAT. It resolves, not just responds, complex workflows like diagnostics and sales, executing tasks across systems and generating outputs — responses, tags, summaries, analysis, and system updates — just like a human agent to deliver true end-to-end automation. \n\nWatch [video](https://youtu.be/uYNGK2njn8Y)\nVisit [aissist.io](https://aissist.io) \n\nHighlights: \n\n* 83% average automation rate (up to 98%) \n* 4.8 out of 5.0 CSAT - super human-like \n* End-to-end automation - resolves, not just replies \n* AI goernance to ensure quality and reliability on every output \n* Support Multimedia (Video, Image, Voice and Text), Omni-channels (WhatsApp, SMS, WebChat, Email, Social) and 65+ languages \n* Deploy inside your team and workflow, not outside \n* Accomplishes nearly any task \n* Go live in 10 minutes \n* Connects to any systems \n* and more ... \n\n\n![AgentMesh](https://www.aissist.io/images/product/partner/v2/aissist-01-agent-mesh.png)\n![High Resolution](https://www.aissist.io/images/product/partner/v2/aissist-02-high-resolution.png)\n![High CSAT](https://www.aissist.io/images/product/partner/v2/aissist-03-high-csat.png)\n![One System For All](https://www.aissist.io/images/product/partner/v2/aissist-05-one-system-for-all.png)\n![AI Governance](https://www.aissist.io/images/product/partner/v2/aissist-06-ai-governance.png)\n![Deep Insight](https://www.aissist.io/images/product/partner/v2/aissist-08-deep-insight.png)\n![Deploy Like Human](https://www.aissist.io/images/product/partner/v2/aissist-09-deploy-like-human.png)\n\n\n3,000 Free AI interactions every month.\n\nCustomer retains full ownership of all data. Aissist.io uses the data solely within the platform to provide the contracted services and strictly commits not to use or transfer the data for any other purpose. Details are governed by the [Data Processing Agreement](https://console.aissist.io/md/dpa)","raw_installation_instructions":"Installing and deploying AgentMesh is super easy. \n\n1. Create AI in our console: https://console.aissist.io \n2. Test, evalaute and fine-tune within the console \n3. Deploy, by several clicks, a gateway that natively integrate with your Zendesk. \n\nLearn more on [doc.aissist.io](https://doc.aissist.io/gateways/zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995136.apps.zdusercontent.com/995136/assets/1776829415-9d74c9a4676a3a7e0877f649d9bdb899/logo-small.png","large_icon":"https://995136.apps.zdusercontent.com/995136/assets/1776829415-9d74c9a4676a3a7e0877f649d9bdb899/logo.png","screenshots":["https://995136.apps.zdusercontent.com/995136/assets/1776829415-9d74c9a4676a3a7e0877f649d9bdb899/screenshot-0.png","https://995136.apps.zdusercontent.com/995136/assets/1776829415-9d74c9a4676a3a7e0877f649d9bdb899/screenshot-1.png","https://995136.apps.zdusercontent.com/995136/assets/1776829415-9d74c9a4676a3a7e0877f649d9bdb899/screenshot-2.png"],"installation_count":16},{"id":995421,"name":"Phone by HelloDuty","state":"published","version":"1.0.0-2","framework_version":"2.0","parameters":[{"id":2773974,"app_id":995421,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-16T03:52:21Z","updated_at":"2023-12-16T03:52:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2783730,"app_id":995421,"name":"publicKey","kind":"password","required":true,"position":1,"created_at":"2024-01-03T17:37:37Z","updated_at":"2024-01-03T17:37:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2773970,"app_id":995421,"name":"autoCreateAgents","kind":"checkbox","required":false,"position":2,"created_at":"2023-12-16T03:52:20Z","updated_at":"2023-12-16T03:52:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2773971,"app_id":995421,"name":"automaticallyCreateCustomers","kind":"checkbox","required":false,"position":3,"created_at":"2023-12-16T03:52:20Z","updated_at":"2023-12-16T03:52:20Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2773972,"app_id":995421,"name":"automaticallyCreateTickets","kind":"checkbox","required":false,"position":4,"created_at":"2023-12-16T03:52:21Z","updated_at":"2023-12-16T03:52:21Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2773973,"app_id":995421,"name":"automaticallyCreateNotes","kind":"checkbox","required":false,"position":5,"created_at":"2023-12-16T03:52:21Z","updated_at":"2023-12-16T03:52:21Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":4123,"entity_id":995421,"app_id":995421,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-16T03:52:23.000Z","updated_at":"2023-12-16T03:52:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-16T03:52:19Z","updated_at":"2025-04-04T00:11:09Z","terms_conditions_url":null,"app_organization":{"id":6103,"name":"HelloDuty","email":"support@helloduty.com","website":"https://helloduty.com","country_code":"KE","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2024-01-04T19:13:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helloduty.com/interactive-voice-response-virtual-phone"},"location_names":["top_bar","background"],"last_update_time":"2024-09-06T16:34:36Z","owner_id":269519,"author_name":"HelloDuty","author_email":"support@helloduty.com","author_url":"https://helloduty.com","short_description":"HelloDuty's computer telephony integration for Zendesk — For Afica","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelloDuty revolutionizes customer service by seamlessly integrating phone and computer systems. Focused on simplifying workflows, HelloDuty enhances efficiency. The company is committed to providing personalized and effective customer experiences for businesses globally.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHelloDuty\u0026#39;s CTI integration with Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelloDuty\u0026#39;s CTI integration with Zendesk empowers your customer service team with a dynamic tool that seamlessly merges phone and computer systems. Imagine working in customer service without the hassle of juggling various devices and screens – everything you require appears on your computer as soon as a customer makes a call.\u003c/p\u003e\n\n\u003cp\u003eAs an agent\u0026#39;s phone rings, their computer screen instantaneously reveals the caller\u0026#39;s identity and their historical issues, functioning like a readily available cheat sheet. Moreover, agents can initiate calls directly from the Zendesk CRM with a simple button click, eliminating the need to manually dial numbers on a phone. Think of it as the convenience of instant messaging, but tailored for actual phone conversations.\u003c/p\u003e\n\n\u003cp\u003eThis integration stands out as a significant advantage for businesses in Kenya, Nigeria, Uganda, Tanzania, and beyond. It enables your team to assist customers more promptly and efficiently, resulting in reduced wait times and an overall enhancement in service quality. Streamlining many time-consuming tasks, it ensures a smoother workflow even during busy days.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features include:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eClick-to-Call:\u003c/em\u003e Agents can initiate calls directly from the Zendesk interface, saving time and ensuring precision in dialing.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eScreen Pops:\u003c/em\u003e A pop-up window appears on the agent\u0026#39;s screen when a customer calls, displaying the customer\u0026#39;s profile, past interactions, and ticket history for contextual and personalized service.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAutomatic Call Logging:\u003c/em\u003e Each call is automatically logged in the customer\u0026#39;s ticket within Zendesk, creating a comprehensive record of interactions that\u0026#39;s easy to track and reference.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eCall Control Features:\u003c/em\u003e The integration provides essential call functions such as transfer, hold, and mute, giving agents greater control during calls right from their computer.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eVoicemail Integration:\u003c/em\u003e Agents can access, review, and respond to voicemails directly through the Zendesk platform.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eInteractive Voice Response (IVR) System:\u003c/em\u003e An IVR guides callers to the appropriate department or provides information through automated responses, streamlining the process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAdvanced Analytics and Reporting:\u003c/em\u003e The integration offers detailed insights on call volumes, wait times, call outcomes, and agent performance, facilitating data-driven decision-making.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eLocal Presence:\u003c/em\u003e Especially beneficial for businesses in regions like Kenya, Nigeria, Uganda, and Tanzania, having a local number for customers to call can foster trust and reduce calling costs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eIntegration with Zendesk CRM:\u003c/em\u003e Ensuring synchronized customer data across platforms.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eCustomizable Workflows:\u003c/em\u003e HelloDuty\u0026#39;s CTI allows the creation of custom workflows tailored to each business\u0026#39;s needs, enhancing efficiency and consistency in handling customer inquiries.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGet Started with HelloDuty!\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free 5-day trial \u003ca href=\"https://helloduty.com\"\u003ehere\u003c/a\u003e (credit card required).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow these steps:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eNavigate to the \u0026quot;Organisation\u0026quot; tab.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u0026quot;Team\u0026quot; tab and select \u0026quot;Add a new Member.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose user type: API.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eName: Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eType: Admin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave the changes and copy the generated token.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026quot;Install\u0026quot; to integrate the application, and use the copied token to configure.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eHave any questions? Check our detailed guides on setting up the Zendesk integration and understanding HelloDuty-Zendesk capabilities. Alternatively, reach out to us at support@helloduty.com!\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nHelloDuty revolutionizes customer service by seamlessly integrating phone and computer systems. Focused on simplifying workflows, HelloDuty enhances efficiency. The company is committed to providing personalized and effective customer experiences for businesses globally.\n\n**HelloDuty's CTI integration with Zendesk**\n\nHelloDuty's CTI integration with Zendesk empowers your customer service team with a dynamic tool that seamlessly merges phone and computer systems. Imagine working in customer service without the hassle of juggling various devices and screens – everything you require appears on your computer as soon as a customer makes a call.\n\nAs an agent's phone rings, their computer screen instantaneously reveals the caller's identity and their historical issues, functioning like a readily available cheat sheet. Moreover, agents can initiate calls directly from the Zendesk CRM with a simple button click, eliminating the need to manually dial numbers on a phone. Think of it as the convenience of instant messaging, but tailored for actual phone conversations.\n\nThis integration stands out as a significant advantage for businesses in Kenya, Nigeria, Uganda, Tanzania, and beyond. It enables your team to assist customers more promptly and efficiently, resulting in reduced wait times and an overall enhancement in service quality. Streamlining many time-consuming tasks, it ensures a smoother workflow even during busy days.\n\n**Key features include:**\n\n1. *Click-to-Call:* Agents can initiate calls directly from the Zendesk interface, saving time and ensuring precision in dialing.\n\n2. *Screen Pops:* A pop-up window appears on the agent's screen when a customer calls, displaying the customer's profile, past interactions, and ticket history for contextual and personalized service.\n\n3. *Automatic Call Logging:* Each call is automatically logged in the customer's ticket within Zendesk, creating a comprehensive record of interactions that's easy to track and reference.\n\n4. *Call Control Features:* The integration provides essential call functions such as transfer, hold, and mute, giving agents greater control during calls right from their computer.\n\n5. *Voicemail Integration:* Agents can access, review, and respond to voicemails directly through the Zendesk platform.\n\n6. *Interactive Voice Response (IVR) System:* An IVR guides callers to the appropriate department or provides information through automated responses, streamlining the process.\n\n7. *Advanced Analytics and Reporting:* The integration offers detailed insights on call volumes, wait times, call outcomes, and agent performance, facilitating data-driven decision-making.\n\n8. *Local Presence:* Especially beneficial for businesses in regions like Kenya, Nigeria, Uganda, and Tanzania, having a local number for customers to call can foster trust and reduce calling costs.\n\n9. *Integration with Zendesk CRM:* Ensuring synchronized customer data across platforms.\n\n10. *Customizable Workflows:* HelloDuty's CTI allows the creation of custom workflows tailored to each business's needs, enhancing efficiency and consistency in handling customer inquiries.","raw_installation_instructions":"**Get Started with HelloDuty!**\n\n1. Sign up for a free 5-day trial [here](https://helloduty.com) (credit card required).\n\n2. Follow these steps:\n\n- Navigate to the \"Organisation\" tab.\n\n- Click on the \"Team\" tab and select \"Add a new Member.\"\n\n- Choose user type: API.\n\n- Name: Zendesk.\n\n- Type: Admin.\n\n- Save the changes and copy the generated token.\n\n3. Click \"Install\" to integrate the application, and use the copied token to configure.\n\nHave any questions? Check our detailed guides on setting up the Zendesk integration and understanding HelloDuty-Zendesk capabilities. Alternatively, reach out to us at support@helloduty.com!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995421.apps.zdusercontent.com/995421/assets/1725586632-367bcfc7d1ccb4d68f46c1afc914f0f0/logo-small.png","large_icon":"https://995421.apps.zdusercontent.com/995421/assets/1725586632-367bcfc7d1ccb4d68f46c1afc914f0f0/logo.png","screenshots":["https://995421.apps.zdusercontent.com/995421/assets/1725586632-367bcfc7d1ccb4d68f46c1afc914f0f0/screenshot-0.png","https://995421.apps.zdusercontent.com/995421/assets/1725586632-367bcfc7d1ccb4d68f46c1afc914f0f0/screenshot-1.png","https://995421.apps.zdusercontent.com/995421/assets/1725586632-367bcfc7d1ccb4d68f46c1afc914f0f0/screenshot-2.png"],"installation_count":1},{"id":995423,"name":"Rootly","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":2773978,"app_id":995423,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-16T04:07:06Z","updated_at":"2023-12-16T04:07:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2773976,"app_id":995423,"name":"apiUrl","kind":"hidden","required":false,"position":1,"created_at":"2023-12-16T04:07:06Z","updated_at":"2023-12-16T04:07:06Z","default_value":"https://api.rootly.com/v1","secure":false,"scopes":null,"options":null},{"id":2773977,"app_id":995423,"name":"apiKey","kind":"text","required":true,"position":2,"created_at":"2023-12-16T04:07:06Z","updated_at":"2023-12-16T04:07:06Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4124,"entity_id":995423,"app_id":995423,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-16T04:07:09.000Z","updated_at":"2023-12-16T04:07:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-16T04:07:05Z","updated_at":"2026-03-23T15:22:01Z","terms_conditions_url":null,"app_organization":{"id":3759,"name":"Rootly","email":"support@rootly.com","website":"https://rootly.com/","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2024-01-08T17:23:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://rootly.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-23T15:21:57Z","owner_id":269519,"author_name":"Rootly","author_email":"support@rootly.com","author_url":"https://rootly.com/","short_description":"View Rootly incidents and attach tickets","long_description":"\u003ch3\u003eDeclare Rootly incidents from Zendesk\u003c/h3\u003e\n\n\u003cp\u003eConnect support agents to Rootly with a view of recent and related incidents inside Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAttach tickets to new or existing incidents\u003c/li\u003e\n\u003cli\u003eView recent incidents\u003c/li\u003e\n\u003cli\u003eCreate new incidents\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information refer to \u003ca href=\"https://docs.rootly.com/integrations/zendesk\"\u003eRootly\u0026#39;s Zendesk integration documentation\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eAbout Rootly\u003c/h3\u003e\n\n\u003cp\u003eRootly is the #1 ranked incident management platform used by 100s of fast-growing companies. Manage incidents directly from Slack. Automate tedious processes. Integrates with PagerDuty, Opsgenie, Jira, Google Docs, 30+ tools.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app transmits the following data to Rootly\u0026#39;s servers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk ticket ID and URL\u003c/strong\u003e — used to link tickets to Rootly incidents\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent name and email\u003c/strong\u003e — used to attribute incident actions to the correct user\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo ticket content, customer PII, or attachment data is sent to Rootly. All communication occurs over HTTPS using a secure API key stored in Zendesk\u0026#39;s encrypted settings. Data is processed and stored in accordance with Rootly\u0026#39;s privacy policy.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please see \u003ca href=\"https://rootly.com/privacy\"\u003eRootly\u0026#39;s Privacy Policy\u003c/a\u003e and \u003ca href=\"https://rootly.com/terms\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you\u0026#39;re not a Rootly customer and you\u0026#39;re interested in learning more about how Rootly can streamline your incident management, please visit \u003ca href=\"https://rootly.com\"\u003erootly.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFirst generate a Rootly API key by going to \u003ca href=\"https://rootly.com/account/api-keys\"\u003eUser Settings → API Keys\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eClick the Install button above (on this page) to install the Rootly app in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eEnter your Rootly API key generated in step 1 in the API key field.\u003c/li\u003e\n\u003cli\u003eNavigate to a support ticket and view the Rootly app in the sidebar. If you\u0026#39;re asked to install the integration please do so.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://rootly.com/help\"\u003erootly.com/help\u003c/a\u003e for help and support using the Rootly Zendesk app.\u003c/p\u003e\n","raw_long_description":"### Declare Rootly incidents from Zendesk\n\nConnect support agents to Rootly with a view of recent and related incidents inside Zendesk.\n\n* Attach tickets to new or existing incidents\n* View recent incidents\n* Create new incidents\n\nFor more information refer to [Rootly's Zendesk integration documentation](https://docs.rootly.com/integrations/zendesk).\n\n### About Rootly\n\nRootly is the #1 ranked incident management platform used by 100s of fast-growing companies. Manage incidents directly from Slack. Automate tedious processes. Integrates with PagerDuty, Opsgenie, Jira, Google Docs, 30+ tools.\n\n### Data Handling \u0026 Privacy\n\nThis app transmits the following data to Rootly's servers:\n\n* **Zendesk ticket ID and URL** — used to link tickets to Rootly incidents\n* **Agent name and email** — used to attribute incident actions to the correct user\n\nNo ticket content, customer PII, or attachment data is sent to Rootly. All communication occurs over HTTPS using a secure API key stored in Zendesk's encrypted settings. Data is processed and stored in accordance with Rootly's privacy policy.\n\nFor full details, please see [Rootly's Privacy Policy](https://rootly.com/privacy) and [Terms of Service](https://rootly.com/terms).","raw_installation_instructions":"If you're not a Rootly customer and you're interested in learning more about how Rootly can streamline your incident management, please visit [rootly.com](https://rootly.com).\n\n### Getting Started\n\n1. First generate a Rootly API key by going to [User Settings → API Keys](https://rootly.com/account/api-keys).\n2. Click the Install button above (on this page) to install the Rootly app in your Zendesk account.\n3. Enter your Rootly API key generated in step 1 in the API key field.\n4. Navigate to a support ticket and view the Rootly app in the sidebar. If you're asked to install the integration please do so.\n\n### Support\n\nVisit [rootly.com/help](https://rootly.com/help) for help and support using the Rootly Zendesk app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995423.apps.zdusercontent.com/995423/assets/1773979106-a485ecf8baf5c3152c6b4858d424a55b/logo-small.png","large_icon":"https://995423.apps.zdusercontent.com/995423/assets/1773979106-a485ecf8baf5c3152c6b4858d424a55b/logo.png","screenshots":["https://995423.apps.zdusercontent.com/995423/assets/1773979106-a485ecf8baf5c3152c6b4858d424a55b/screenshot-0.png","https://995423.apps.zdusercontent.com/995423/assets/1773979106-a485ecf8baf5c3152c6b4858d424a55b/screenshot-1.png","https://995423.apps.zdusercontent.com/995423/assets/1773979106-a485ecf8baf5c3152c6b4858d424a55b/screenshot-2.png"],"installation_count":22},{"id":995618,"name":"Attachments Pro","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":2774180,"app_id":995618,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-17T14:13:21Z","updated_at":"2023-12-17T14:13:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4126,"entity_id":995618,"app_id":995618,"amount":999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OOKZLF4QKLRIB8xjLYAXNuo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BspzgF4QKLRIB8x","cost_id":1252,"cost_type":"CostStripe","active":true,"created_at":"2023-12-17T14:13:24.000Z","updated_at":"2025-11-25T18:31:13.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":14}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2023-12-17T14:13:21Z","updated_at":"2025-11-25T18:31:16Z","terms_conditions_url":"https://lotusthemes.zendesk.com/hc/en-us/articles/16378919269010","app_organization":{"id":917,"name":"Lotus Themes, Zendesk partner","email":"hello@lotusthemes.com","website":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","country_code":"US","stripe_account_id":"acct_1BspzgF4QKLRIB8x","state":"published"},"locations":[3,5,6,9],"date_published":"2024-01-16T17:30:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar","modal"],"last_update_time":"2025-11-25T18:31:10Z","owner_id":269519,"author_name":"Lotus Themes","author_email":"hello@lotusthemes.com","author_url":"https://www.lotusthemes.com","short_description":"The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization.","long_description":"\u003cp\u003eThe successor of the popular Attachments Plus app with more benefits. The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization. It consists of the three tabs (Images, Files, Links), the search field and sorting filters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link.\u003c/p\u003e\n\n\u003cp\u003eOn the Images tab, you\u0026#39;ll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image.\u003c/p\u003e\n\n\u003cp\u003eOn the Files tab, you\u0026#39;ll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately.\u003c/p\u003e\n\n\u003cp\u003eThe Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window.\u003c/p\u003e\n\n\u003cp\u003eThe app doesn\u0026#39;t send any sensitive data to third-party servers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSort images, files, and links by date added, name, and author\u0026#39;s name\u003c/li\u003e\n\u003cli\u003eDistinguish different types of files by icons\u003c/li\u003e\n\u003cli\u003ePreview and download images in a pop-up window\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePro version features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearches and filters using advanced options\u003c/li\u003e\n\u003cli\u003eSupports side conversations\u003c/li\u003e\n\u003cli\u003eSettings for your default tab preference (All/Images/Files/Links)\u003c/li\u003e\n\u003cli\u003eWorks on the ticket, user, organization pages\u003c/li\u003e\n\u003cli\u003eDownloads all or selected attachments\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLogin to your Zendesk Support account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Admin Center, then select Apps and integration in the sidebar. Click Zendesk Support apps, and click the Marketplace button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eScroll through the list of available Apps until you locate the Attachments Pro app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePlace your mouse cursor over the Attachments Pro app then click Install. The app is now ready for use when viewing a ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote: the app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to restrict the app based on the agent\u0026#39;s role.\u003c/p\u003e\n","raw_long_description":"The successor of the popular Attachments Plus app with more benefits. The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization. It consists of the three tabs (Images, Files, Links), the search field and sorting filters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link.\n\nOn the Images tab, you'll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image.\n\nOn the Files tab, you'll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately.\n\nThe Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window.\n\nThe app doesn't send any sensitive data to third-party servers.\n\n* Sort images, files, and links by date added, name, and author's name\n* Distinguish different types of files by icons\n* Preview and download images in a pop-up window\n\n## Pro version features\n\n* Searches and filters using advanced options\n* Supports side conversations\n* Settings for your default tab preference (All/Images/Files/Links)\n* Works on the ticket, user, organization pages\n* Downloads all or selected attachments\n","raw_installation_instructions":"1. Login to your Zendesk Support account. \n\n2. Open the Admin Center, then select Apps and integration in the sidebar. Click Zendesk Support apps, and click the Marketplace button. \n\n3. Scroll through the list of available Apps until you locate the Attachments Pro app. \n\n4. Place your mouse cursor over the Attachments Pro app then click Install. The app is now ready for use when viewing a ticket.\n\nNote: the app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to restrict the app based on the agent's role.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995618.apps.zdusercontent.com/995618/assets/1760034055-4fb580ba3b798df9c16e9cb073b9a1df/logo-small.png","large_icon":"https://995618.apps.zdusercontent.com/995618/assets/1760034055-4fb580ba3b798df9c16e9cb073b9a1df/logo.png","screenshots":["https://995618.apps.zdusercontent.com/995618/assets/1760034055-4fb580ba3b798df9c16e9cb073b9a1df/screenshot-0.png","https://995618.apps.zdusercontent.com/995618/assets/1760034055-4fb580ba3b798df9c16e9cb073b9a1df/screenshot-1.png","https://995618.apps.zdusercontent.com/995618/assets/1760034055-4fb580ba3b798df9c16e9cb073b9a1df/screenshot-2.png"],"installation_count":5},{"id":995808,"name":"Change Ticket Requester by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2774608,"app_id":995808,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-18T11:54:09Z","updated_at":"2023-12-18T11:54:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2774604,"app_id":995808,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2023-12-18T11:54:08Z","updated_at":"2023-12-18T11:54:08Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2774605,"app_id":995808,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2023-12-18T11:54:08Z","updated_at":"2023-12-18T11:54:08Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2774606,"app_id":995808,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2023-12-18T11:54:08Z","updated_at":"2023-12-18T11:54:08Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2774607,"app_id":995808,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2023-12-18T11:54:08Z","updated_at":"2023-12-18T11:54:08Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4127,"entity_id":995808,"app_id":995808,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-18T11:54:11.000Z","updated_at":"2023-12-18T11:54:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-18T11:54:07Z","updated_at":"2026-01-13T04:38:26Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7,9],"date_published":"2024-01-05T16:48:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background","modal"],"last_update_time":"2026-01-13T04:38:21Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically find contact information and change the ticket requester.","long_description":"\u003ch2\u003eFix Tickets Created with the Wrong Requester in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eTickets from forwarded emails or external systems often have the wrong requester. Change Ticket Requester automatically detects the correct end user and updates the requester field when tickets are created, before an agent ever opens the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2023/12/Change-Ticket-Requester-1.gif\" alt=\"Change Ticket Requester\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow Change Ticket Requester Works\u003c/h2\u003e\n\n\u003cp\u003eWhen a new ticket is created, the app scans the ticket content and looks for identifying information such as email addresses, names, or other contact details. Based on the patterns you define, it updates the requester field automatically so the ticket is linked to the correct customer from the start.\u003c/p\u003e\n\n\u003cp\u003eThis happens instantly and requires no manual work from agents.\u003c/p\u003e\n\n\u003cp\u003eIf the correct requester information is contained in an attachment, such as a scanned document or PDF, the app can be combined with \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/\"\u003eKnots OCR for PDF and Scanned Documents\u003c/a\u003e to extract and apply that data automatically.\u003c/p\u003e\n\n\u003ch2\u003eKey Features and Benefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically update the requester field on ticket creation\u003c/li\u003e\n\u003cli\u003eDetect requester data from emails, forwarded messages, and ticket text\u003c/li\u003e\n\u003cli\u003eOptional extraction from scanned documents and PDFs via OCR\u003c/li\u003e\n\u003cli\u003eSend automated replies to the correct end user immediately\u003c/li\u003e\n\u003cli\u003ePrevent replies going to the wrong person\u003c/li\u003e\n\u003cli\u003eReduce manual cleanup and preserve accurate ticket history\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2023/10/Knots_benefits.jpg\" alt=\"Knots benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eGet Started for Free\u003c/h2\u003e\n\n\u003cp\u003eTry Change Ticket Requester by Knots free for 14 days. Set up takes just a few minutes. Complimentary assistance is available.\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.\u003c/p\u003e\n\n\u003cp\u003eOther Knots apps include Ticket Parser, OCR for PDF and Scanned Documents, Ticket Language Detection, Merge Duplicate Tickets, and more.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Policy\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your parsing service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Fix Tickets Created with the Wrong Requester in Zendesk\n\nTickets from forwarded emails or external systems often have the wrong requester. Change Ticket Requester automatically detects the correct end user and updates the requester field when tickets are created, before an agent ever opens the ticket.\n\n![Change Ticket Requester](https://knots.io/wp-content/uploads/2023/12/Change-Ticket-Requester-1.gif)\n\n## How Change Ticket Requester Works\n\nWhen a new ticket is created, the app scans the ticket content and looks for identifying information such as email addresses, names, or other contact details. Based on the patterns you define, it updates the requester field automatically so the ticket is linked to the correct customer from the start.\n\nThis happens instantly and requires no manual work from agents.\n\nIf the correct requester information is contained in an attachment, such as a scanned document or PDF, the app can be combined with [Knots OCR for PDF and Scanned Documents](https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/) to extract and apply that data automatically.\n\n## Key Features and Benefits\n\n* Automatically update the requester field on ticket creation\n* Detect requester data from emails, forwarded messages, and ticket text\n* Optional extraction from scanned documents and PDFs via OCR\n* Send automated replies to the correct end user immediately\n* Prevent replies going to the wrong person\n* Reduce manual cleanup and preserve accurate ticket history\n\n![Knots benefits](https://knots.io/wp-content/uploads/2023/10/Knots_benefits.jpg)\n\n## Get Started for Free\n\nTry Change Ticket Requester by Knots free for 14 days. Set up takes just a few minutes. Complimentary assistance is available.\n\n## About Knots\n\nKnots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.\n\nOther Knots apps include Ticket Parser, OCR for PDF and Scanned Documents, Ticket Language Detection, Merge Duplicate Tickets, and more.\n\n## Privacy Policy\n\n[Privacy Policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your parsing service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://995808.apps.zdusercontent.com/995808/assets/1767976932-fd0edf1592b0e7d0658fa4887ca16eb4/logo-small.png","large_icon":"https://995808.apps.zdusercontent.com/995808/assets/1767976932-fd0edf1592b0e7d0658fa4887ca16eb4/logo.png","screenshots":["https://995808.apps.zdusercontent.com/995808/assets/1767976932-fd0edf1592b0e7d0658fa4887ca16eb4/screenshot-0.png","https://995808.apps.zdusercontent.com/995808/assets/1767976932-fd0edf1592b0e7d0658fa4887ca16eb4/screenshot-1.png","https://995808.apps.zdusercontent.com/995808/assets/1767976932-fd0edf1592b0e7d0658fa4887ca16eb4/screenshot-2.png"],"installation_count":20},{"id":996440,"name":"Conditional Fields Lite by Leafworks","state":"published","version":"2.9.16","framework_version":"2.0","parameters":[{"id":2776485,"app_id":996440,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-20T10:30:14Z","updated_at":"2023-12-20T10:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2776476,"app_id":996440,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2023-12-20T10:30:12Z","updated_at":"2023-12-20T10:30:12Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":2776477,"app_id":996440,"name":"config1","kind":"hidden","required":false,"position":2,"created_at":"2023-12-20T10:30:12Z","updated_at":"2023-12-20T10:30:12Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776478,"app_id":996440,"name":"config2","kind":"hidden","required":false,"position":3,"created_at":"2023-12-20T10:30:12Z","updated_at":"2023-12-20T10:30:12Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776479,"app_id":996440,"name":"config3","kind":"hidden","required":false,"position":4,"created_at":"2023-12-20T10:30:13Z","updated_at":"2023-12-20T10:30:13Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2930125,"app_id":996440,"name":"config4","kind":"hidden","required":false,"position":5,"created_at":"2024-05-06T19:40:31Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2930126,"app_id":996440,"name":"config5","kind":"hidden","required":false,"position":6,"created_at":"2024-05-06T19:40:31Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2930127,"app_id":996440,"name":"config6","kind":"hidden","required":false,"position":7,"created_at":"2024-05-06T19:40:31Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776480,"app_id":996440,"name":"hc_config","kind":"hidden","required":false,"position":8,"created_at":"2023-12-20T10:30:13Z","updated_at":"2024-05-06T19:40:31Z","default_value":"{}","secure":false,"scopes":null,"options":null},{"id":2776481,"app_id":996440,"name":"hc_config1","kind":"hidden","required":false,"position":9,"created_at":"2023-12-20T10:30:13Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776482,"app_id":996440,"name":"hc_config2","kind":"hidden","required":false,"position":10,"created_at":"2023-12-20T10:30:13Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776483,"app_id":996440,"name":"hc_config3","kind":"hidden","required":false,"position":11,"created_at":"2023-12-20T10:30:13Z","updated_at":"2024-05-06T19:40:31Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3262951,"app_id":996440,"name":"hc_config4","kind":"hidden","required":false,"position":12,"created_at":"2025-06-20T03:39:15Z","updated_at":"2025-06-20T03:39:15Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3262952,"app_id":996440,"name":"hc_config5","kind":"hidden","required":false,"position":13,"created_at":"2025-06-20T03:39:15Z","updated_at":"2025-06-20T03:39:15Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3262953,"app_id":996440,"name":"hc_config6","kind":"hidden","required":false,"position":14,"created_at":"2025-06-20T03:39:15Z","updated_at":"2025-06-20T03:39:15Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":2776484,"app_id":996440,"name":"clearHiddenAndDisabledFields","kind":"checkbox","required":false,"position":15,"created_at":"2023-12-20T10:30:14Z","updated_at":"2025-06-20T03:39:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3262954,"app_id":996440,"name":"onTicketFormChangeDelay","kind":"text","required":false,"position":16,"created_at":"2025-06-20T03:39:15Z","updated_at":"2025-06-20T03:39:15Z","default_value":"500","secure":false,"scopes":null,"options":null}],"plans":[{"id":4128,"entity_id":996440,"app_id":996440,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-20T10:30:16.000Z","updated_at":"2023-12-20T10:30:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-20T10:30:11Z","updated_at":"2025-11-18T20:31:01Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,3,4,7],"date_published":"2024-01-04T21:59:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2025-11-18T20:30:53Z","owner_id":269519,"author_name":"LEAFWORKS","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"An easy way to hide ticket fields from your agents.","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the Conditional Fields Lite by works\u003c/h2\u003e\n\n\u003cp\u003eWhen working in a complex Zendesk environment, there can be a lot of custom Zendesk ticket fields. As the complexicity grows, it can be difficult for your agents to keep oversight on all the different ticket fields. Certain roles or groups might need just a fraction of those fields. To make life easier and more efficient for your agents, it makes sense to limit those Zendesk ticket fields to those, which they really need. The Conditional Fields Lite by Leafworks is an easy way to achieve this.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThis app makes your agents life easier by hiding selected fields in tickets for your agents. With the use of conditions for ticket fields, you generate a clearly structured and relevant overview of all the information for your different groups and roles.\u003cbr\u003e\nA big advantage is the option to even customize drop-down menus with conditions.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eConfiguration works in gradations:\n\n\u003col\u003e\n\u003cli\u003eForms\u003c/li\u003e\n\u003cli\u003eFields\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003eChoose the form that you want to edit\u003c/li\u003e\n\u003cli\u003eYou have an overview of all fields that you have created\u003c/li\u003e\n\u003cli\u003eFields can be disabled, hidden or you can create a condition\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003e​\u003cbr\u003e\nMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e | Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e​\u003cbr\u003e\n\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button \u003c/p\u003e\n\n\u003cp\u003eThere will be a new menu button in the main navigation to configure the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect the form you want to configure\u003c/li\u003e\n\u003cli\u003eSelect the drop-down field you want to hide or disable fields in\u003c/li\u003e\n\u003cli\u003eHide or disable (will be shown as grey text) the fields that should not be shown on the form\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\n[book]: https://leafworks.de/en/sales-meeting-2/\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\n\n[![website][banner]][website]\n\n## How the Conditional Fields Lite by works\n\nWhen working in a complex Zendesk environment, there can be a lot of custom Zendesk ticket fields. As the complexicity grows, it can be difficult for your agents to keep oversight on all the different ticket fields. Certain roles or groups might need just a fraction of those fields. To make life easier and more efficient for your agents, it makes sense to limit those Zendesk ticket fields to those, which they really need. The Conditional Fields Lite by Leafworks is an easy way to achieve this.\n\n## Overview\n\nThis app makes your agents life easier by hiding selected fields in tickets for your agents. With the use of conditions for ticket fields, you generate a clearly structured and relevant overview of all the information for your different groups and roles.\nA big advantage is the option to even customize drop-down menus with conditions.\n\n## Features\n\n- Configuration works in gradations:\n    1. Forms\n    2. Fields\n- Choose the form that you want to edit\n- You have an overview of all fields that you have created\n- Fields can be disabled, hidden or you can create a condition\n\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\n\n[![website][banner]][website]\n\n## App inquiries\n\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\n\n## About Leafworks\n\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\n\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\n\n## More from Leafworks\n\n[![partners-web][apps]][partners-web]\n\n## Contact\n\n​\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) | Web: [www.leafworks.de][website]\n\n​\n[![website][banner]][website]\n","raw_installation_instructions":"Simply click the install button \n\nThere will be a new menu button in the main navigation to configure the app:\n\n1. Select the form you want to configure\n2. Select the drop-down field you want to hide or disable fields in\n3. Hide or disable (will be shown as grey text) the fields that should not be shown on the form","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://996440.apps.zdusercontent.com/996440/assets/1763374956-d7e178dde844714148f9dc94e218c4b6/logo-small.png","large_icon":"https://996440.apps.zdusercontent.com/996440/assets/1763374956-d7e178dde844714148f9dc94e218c4b6/logo.png","screenshots":["https://996440.apps.zdusercontent.com/996440/assets/1763374956-d7e178dde844714148f9dc94e218c4b6/screenshot-0.png","https://996440.apps.zdusercontent.com/996440/assets/1763374956-d7e178dde844714148f9dc94e218c4b6/screenshot-1.png","https://996440.apps.zdusercontent.com/996440/assets/1763374956-d7e178dde844714148f9dc94e218c4b6/screenshot-2.png"],"installation_count":141},{"id":996765,"name":"Slack Connector for Workflow Builder","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-21T15:29:42Z","updated_at":"2026-05-01T21:05:33Z","terms_conditions_url":null,"app_organization":{"id":6032,"name":"Slack Technologies, LLC","email":"feedback@slack.com","website":"https://slack.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-01-04T18:59:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://slack.com/pricing"},"location_names":[],"last_update_time":"2024-01-04T18:57:57Z","owner_id":269519,"author_name":"Slack","author_email":"feedback@slack.com","author_url":"https://slack.com/features/workflow-automation","short_description":"Instantly bring Zendesk into your no-code workflows in Slack","long_description":"\u003cp\u003eSlack is the productivity platform that helps you unlock your organization\u0026#39;s full potential—empowering users with automation, AI-powered search across organizational knowledge, and tools for modern work that keep everyone connected and engaged.\u003c/p\u003e\n\n\u003cp\u003eWith Workflow Builder, an automation tool built into Slack, it\u0026#39;s easy for anyone to create time-saving workflows using clicks, code, or a mix of both. Pre-built connectors allow you to instantly bring your favorite apps and services into your workflows with drag-and-drop simplicity.\u003c/p\u003e\n\n\u003cp\u003eUsing this connector, you can bring key actions from Zendesk into your workflows:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a ticket\u003c/li\u003e\n\u003cli\u003eUpdate a ticket\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd tags\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemove tags\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCombine these Zendesk steps with the numerous built-in steps offered natively in Workflow Builder, to keep work flowing across all your automations, all in one place. Send workflows in messages, embed them in canvases, bookmark them in a channel, and more. Workflow Builder seamlessly integrates into the way you work in Slack, making it simple for the entire team to get on board.\u003c/p\u003e\n\n\u003cp\u003eBecause Workflow Builder is so flexible, workflows can be created for a wide range of tasks. Many people create workflows for things like sharing info with new teammates, submitting time-off requests for approval, filing Zendesk support tickets, asking for feedback from coworkers, facilitating Q\u0026amp;A sessions, and more! The possibilities are practically endless.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://slack.com/help/articles/17542172840595\"\u003eLearn how\u003c/a\u003e to create a new workflow in Slack that uses the Zendesk connector.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eWorkflow Builder is a paid feature included in the Slack Pro, Business+ and Enterprise subscriptions. To explore free and paid subscriptions, take a look at our \u003ca href=\"https://slack.com/pricing\"\u003epricing page\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, open Workflow Builder and select the Zendesk connector from the step library. Slack will prompt you to authenticate with Zendesk from the Slack. Once you\u0026#39;re authenticated, anyone with permission to create workflows can add steps that interact with Zendesk.\u003c/p\u003e\n","raw_long_description":"Slack is the productivity platform that helps you unlock your organization's full potential—empowering users with automation, AI-powered search across organizational knowledge, and tools for modern work that keep everyone connected and engaged.\n\nWith Workflow Builder, an automation tool built into Slack, it's easy for anyone to create time-saving workflows using clicks, code, or a mix of both. Pre-built connectors allow you to instantly bring your favorite apps and services into your workflows with drag-and-drop simplicity.\n\nUsing this connector, you can bring key actions from Zendesk into your workflows:\n\n- Create a ticket\n- Update a ticket\n- Add tags\n\n- Remove tags\n\nCombine these Zendesk steps with the numerous built-in steps offered natively in Workflow Builder, to keep work flowing across all your automations, all in one place. Send workflows in messages, embed them in canvases, bookmark them in a channel, and more. Workflow Builder seamlessly integrates into the way you work in Slack, making it simple for the entire team to get on board.\n\nBecause Workflow Builder is so flexible, workflows can be created for a wide range of tasks. Many people create workflows for things like sharing info with new teammates, submitting time-off requests for approval, filing Zendesk support tickets, asking for feedback from coworkers, facilitating Q\u0026A sessions, and more! The possibilities are practically endless.\n\n[Learn how](https://slack.com/help/articles/17542172840595) to create a new workflow in Slack that uses the Zendesk connector.\n\n_Workflow Builder is a paid feature included in the Slack Pro, Business+ and Enterprise subscriptions. To explore free and paid subscriptions, take a look at our [pricing page](https://slack.com/pricing)._","raw_installation_instructions":"To get started, open Workflow Builder and select the Zendesk connector from the step library. Slack will prompt you to authenticate with Zendesk from the Slack. Once you're authenticated, anyone with permission to create workflows can add steps that interact with Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://996765.apps.zdusercontent.com/996765/assets/1704320409-25181669a65658327e1aedd60926fd7a/logo-small.png","large_icon":"https://996765.apps.zdusercontent.com/996765/assets/1704320409-25181669a65658327e1aedd60926fd7a/logo.png","screenshots":["https://996765.apps.zdusercontent.com/996765/assets/1704320409-25181669a65658327e1aedd60926fd7a/screenshot-0.png","https://996765.apps.zdusercontent.com/996765/assets/1704320409-25181669a65658327e1aedd60926fd7a/screenshot-1.png","https://996765.apps.zdusercontent.com/996765/assets/1704320409-25181669a65658327e1aedd60926fd7a/screenshot-2.png"],"installation_count":0},{"id":999294,"name":"TranslateBuddy by TaskUs","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":2783540,"app_id":999294,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-03T11:55:28Z","updated_at":"2024-01-03T11:55:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2783538,"app_id":999294,"name":"TBYAPIToken","kind":"text","required":true,"position":1,"created_at":"2024-01-03T11:55:28Z","updated_at":"2026-06-03T13:38:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2783539,"app_id":999294,"name":"TBYAPIKey","kind":"text","required":true,"position":2,"created_at":"2024-01-03T11:55:28Z","updated_at":"2026-06-03T13:38:18Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4140,"entity_id":999294,"app_id":999294,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-03T11:55:30.000Z","updated_at":"2024-01-03T11:55:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-03T11:55:27Z","updated_at":"2026-06-03T13:38:18Z","terms_conditions_url":null,"app_organization":{"id":5889,"name":"TaskUs Inc.","email":"aravind.ramesh@taskus.com","website":"https://www.taskus.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-01-25T17:01:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.taskus.com/contact-us/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T13:38:13Z","owner_id":269519,"author_name":"TaskUs","author_email":"TaskGPT@taskus.com","author_url":"https://www.taskus.com/","short_description":"This app helps support agents to communicate to users in multiple languages.","long_description":"\u003ch3\u003eTranslateBuddy\u003c/h3\u003e\n\n\u003ch3\u003eAn AI-powered assistant for instant, accurate language translations\u003c/h3\u003e\n\n\u003cp\u003eTranslateBuddy is designed to help you work faster and smarter when translating web content.\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eTranslateBuddy instantly translates customer messages from any language into English. It\u0026#39;s that easy.\u003c/p\u003e\n\n\u003ch3\u003eWhat sets TranslateBuddy apart\u003c/h3\u003e\n\n\u003cp\u003eTranslateBuddy\u0026#39;s Custom Terminology feature ensures precise multilingual translation of brand names, character names, model names and other unique content every time.\u003c/p\u003e\n\n\u003ch3\u003eKey benefits for your team\u003c/h3\u003e\n\n\u003cp\u003eMultilingual support: Empower representatives to communicate with customers across the globe.\u003cbr\u003e\nReduced Average Handling Time (AHT): Spend less time on each task by automating manual work.\u003cbr\u003e\nProductivity boost: Translate text in real time.\u003c/p\u003e\n\n\u003ch3\u003eWhy TranslateBuddy?\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSimpler workflows: It\u0026#39;s designed to fit seamlessly into your existing processes.\u003c/li\u003e\n\u003cli\u003eImproved communication: Engage customers in their preferred language with accuracy and confidence.\u003c/li\u003e\n\u003cli\u003eScalability: Manage volumes and support multiple languages with ease.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eAt TaskUs, protecting your data is a top priority. Here\u0026#39;s how TranslateBuddy handles customer data:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData minimization:\u003c/strong\u003e Only the text submitted for translation is processed. No personally identifiable information (PII) is stored beyond what is required to fulfill the translation request.\u003cbr\u003e\n* \u003cstrong\u003eEncryption in transit:\u003c/strong\u003e All data transmitted between your Zendesk instance and TranslateBuddy\u0026#39;s servers is encrypted using industry-standard TLS (Transport Layer Security).\u003cbr\u003e\n* \u003cstrong\u003eNo unauthorized access:\u003c/strong\u003e Customer data is never shared with, sold to, or accessed by unauthorized third parties. Access is strictly limited to authenticated services within TaskUs\u0026#39;s secure infrastructure.\u003cbr\u003e\n* \u003cstrong\u003eNo data retention:\u003c/strong\u003e Translated content is not stored or logged after the translation response is delivered. Data is processed ephemerally and discarded immediately.\u003cbr\u003e\n* \u003cstrong\u003eCompliance:\u003c/strong\u003e TranslateBuddy is designed in alignment with applicable data protection regulations, including GDPR. TaskUs maintains strict internal controls and conducts regular security reviews to ensure ongoing compliance.\u003c/p\u003e\n\n\u003cp\u003eFor full details on how your data is handled, please review our \u003ca href=\"https://www.taskus.com/privacy-statement/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003cp\u003eSimply follow our step-by-step guide through the Zendesk Marketplace. Register your account, receive the API token and key via email and input them into the installation wizard. Once complete, the app seamlessly integrates into your Zendesk Support dashboard.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"YOUR_APP_URL_HERE\"\u003eGet Started with TranslateBuddy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo install the TranslateBuddy App by TaskUs, please follow the below steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e Install the TranslateBuddy app through the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e To register your account, please contact us at \u003ca href=\"mailto:TaskGPT@taskus.com\"\u003eTaskGPT@taskus.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e After registering your account, you will receive the API token and key in your registered email.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e In the installation wizard, provide your API token and key.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Once the installation is complete, the app will be available in your Zendesk Support dashboard.\u003c/p\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process, please contact our support team at \u003ca href=\"mailto:TaskGPT@taskus.com\"\u003eTaskGPT@taskus.com\u003c/a\u003e for assistance.\u003c/p\u003e\n","raw_long_description":"### TranslateBuddy\n\n### An AI-powered assistant for instant, accurate language translations\n\nTranslateBuddy is designed to help you work faster and smarter when translating web content.\n\n### How it works\nTranslateBuddy instantly translates customer messages from any language into English. It's that easy.\n\n### What sets TranslateBuddy apart\nTranslateBuddy's Custom Terminology feature ensures precise multilingual translation of brand names, character names, model names and other unique content every time.\n\n### Key benefits for your team\nMultilingual support: Empower representatives to communicate with customers across the globe.\nReduced Average Handling Time (AHT): Spend less time on each task by automating manual work.\nProductivity boost: Translate text in real time.\n\n### Why TranslateBuddy?\n1. Simpler workflows: It's designed to fit seamlessly into your existing processes.\n2. Improved communication: Engage customers in their preferred language with accuracy and confidence.\n3. Scalability: Manage volumes and support multiple languages with ease.\n\n### Data Privacy \u0026 Security\nAt TaskUs, protecting your data is a top priority. Here's how TranslateBuddy handles customer data:\n\n **Data minimization:** Only the text submitted for translation is processed. No personally identifiable information (PII) is stored beyond what is required to fulfill the translation request.\n* **Encryption in transit:** All data transmitted between your Zendesk instance and TranslateBuddy's servers is encrypted using industry-standard TLS (Transport Layer Security).\n* **No unauthorized access:** Customer data is never shared with, sold to, or accessed by unauthorized third parties. Access is strictly limited to authenticated services within TaskUs's secure infrastructure.\n* **No data retention:** Translated content is not stored or logged after the translation response is delivered. Data is processed ephemerally and discarded immediately.\n* **Compliance:** TranslateBuddy is designed in alignment with applicable data protection regulations, including GDPR. TaskUs maintains strict internal controls and conducts regular security reviews to ensure ongoing compliance.\n\nFor full details on how your data is handled, please review our [Privacy Policy](\u003chttps://www.taskus.com/privacy-statement/\u003e).\n\n### Getting started\nSimply follow our step-by-step guide through the Zendesk Marketplace. Register your account, receive the API token and key via email and input them into the installation wizard. Once complete, the app seamlessly integrates into your Zendesk Support dashboard.\n\n[Get Started with TranslateBuddy](\u003cYOUR_APP_URL_HERE\u003e)","raw_installation_instructions":"**To install the TranslateBuddy App by TaskUs, please follow the below steps:**\n\n**Step 1:** Install the TranslateBuddy app through the Zendesk Marketplace.\n\n**Step 2:** To register your account, please contact us at [TaskGPT@taskus.com](mailto:TaskGPT@taskus.com).\n\n**Step 3:** After registering your account, you will receive the API token and key in your registered email.\n\n**Step 4:** In the installation wizard, provide your API token and key.\n\n**Step 5:** Once the installation is complete, the app will be available in your Zendesk Support dashboard.\n\nIf you encounter any issues during the installation process, please contact our support team at [TaskGPT@taskus.com](mailto:TaskGPT@taskus.com) for assistance.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://999294.apps.zdusercontent.com/999294/assets/1777465986-fb49028bb567c2aae9bdfe46d622cf7b/logo-small.png","large_icon":"https://999294.apps.zdusercontent.com/999294/assets/1777465986-fb49028bb567c2aae9bdfe46d622cf7b/logo.png","screenshots":["https://999294.apps.zdusercontent.com/999294/assets/1777465986-fb49028bb567c2aae9bdfe46d622cf7b/screenshot-0.png","https://999294.apps.zdusercontent.com/999294/assets/1777465986-fb49028bb567c2aae9bdfe46d622cf7b/screenshot-1.png","https://999294.apps.zdusercontent.com/999294/assets/1777465986-fb49028bb567c2aae9bdfe46d622cf7b/screenshot-2.png"],"installation_count":5},{"id":999894,"name":"Dimensions Connect for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2785411,"app_id":999894,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-05T16:59:55Z","updated_at":"2024-01-05T16:59:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2785409,"app_id":999894,"name":"logCallsAsComments","kind":"checkbox","required":false,"position":1,"created_at":"2024-01-05T16:59:54Z","updated_at":"2024-01-05T16:59:54Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2785410,"app_id":999894,"name":"region","kind":"text","required":true,"position":2,"created_at":"2024-01-05T16:59:55Z","updated_at":"2026-02-11T19:17:24Z","default_value":"na","secure":false,"scopes":null,"options":null}],"plans":[{"id":4153,"entity_id":999894,"app_id":999894,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:36.000Z","updated_at":"2024-01-25T02:50:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-05T16:59:53Z","updated_at":"2026-02-12T17:11:10Z","terms_conditions_url":"https://www.dimensionstechnologies.com/terms-of-service/","app_organization":{"id":6211,"name":"Dimensions Technologies","email":"it.support@dimensionstechnologies.com","website":"www,dimensionstechnologies.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1,4,7],"date_published":"2024-01-25T18:54:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","new_ticket_sidebar","background"],"last_update_time":"2026-02-12T17:11:07Z","owner_id":269519,"author_name":"Dimensions Technologies","author_email":"support@dimensionstechnologies.com","author_url":"https://www.dimensionstechnologies.com","short_description":"Click to dial, call history, contact matching \u0026 notes – for Zendesk Support.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e#### Dimensions Connect for Zendesk Support\u003c/p\u003e\n\n\u003cp\u003eDimensions Technologies is an independent software vendor specializing in communications applications for SMB, SME \u0026amp; Large Enterprises. Dimensions Technologies design, develop \u0026amp; supply a range of solutions designed to enhance the functionality and usability of communication systems, helping to drive performance and efficiency for our customers.\u003c/p\u003e\n\n\u003cp\u003eDimensions Connect integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\u003c/p\u003e\n\n\u003ch4\u003eCTI or Softphone\u003c/h4\u003e\n\n\u003cp\u003eDimensions Connect can be used as a CTI client in conjunction with your existing deskphone or as a standalone softphone where all telephone/audio is provided directly through the browser.\u003c/p\u003e\n\n\u003ch4\u003eKey Benefits\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEmbedded Communications\u003c/strong\u003e – Avoid context switching by having a client embedded within Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick-to-dial\u003c/strong\u003e – Simplify call setup and minimize mis-dials using click-to-dial links\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContact Matching\u003c/strong\u003e – Auto identify contacts based on Caller ID to save time on calls\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotes\u003c/strong\u003e – Call details and recording playback links get automatically added to Tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall History\u003c/strong\u003e – Simple visibility of previous calls and missed calls with easy redial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Notifications\u003c/strong\u003e – Bowser incoming call notifications with details on caller and support number called\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Tab Support\u003c/strong\u003e – View and control calls on any Zendesk tab you have open\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eCall Recording Playback\u003c/h4\u003e\n\n\u003cp\u003eIf call recording is a feature of your telephony solution, Connect can provide links to call information and access to recording playback from directly within the notes added to a ticket.\u003c/p\u003e\n\n\u003ch4\u003eSupported Systems\u003c/h4\u003e\n\n\u003cp\u003eDimensions Connect is currently supported on Kazoo communication systems. For more information please contact your Kazoo reseller or contact Dimensions for more information.\u003c/p\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data\u003c/h4\u003e\n\n\u003cp\u003eFor information on how we handle your data, please view our \u003ca href=\"https://www.dimensionstechnologies.com/privacy/\"\u003eprivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo use Connect, you must already have a Dimensions solution configured. Contact your communications supplier or \u003ca href=\"https://www.dimensionstechnologies.com/\"\u003eDimensions Technologies\u003c/a\u003e for more information\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eConnect is a Softphone client available for users of Dimensions. To enable Connect, configuration within both Dimensions and Zendesk is required.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e For information on the full features of Connect, please refer to the \u003ca href=\"https://docs.na.xarios.cloud/crm/\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003ePrerequisites\u003c/h4\u003e\n\n\u003cp\u003eTo install Connect, the following user accounts will be required:\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cul\u003e\n\u003cli\u003eDimensions user with \u003cem\u003e\u0026#39;Manage Users\u0026#39;\u003c/em\u003e \u0026amp; \u003cem\u003e\u0026#39;Manage Billable Items\u0026#39;\u003c/em\u003e permissions.* Zendesk user with permissions to install and manage applications\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eInstallation Steps\u003c/h4\u003e\n\n\u003cp\u003ePlease follow the steps below to deploy Connect:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOn Dimensions, ensure all users have the following permissions:    * \u003cem\u003e\u0026#39;Website Access\u0026#39;\u003c/em\u003e    * \u003cem\u003e\u0026#39;CRM User\u0026#39;\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eOn Zendesk, install Connect from the Marketplace\u003c/li\u003e\n\u003cli\u003eComplete the Connect Settings as per the information below.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e Only users who have an Essential User role on Dimensions can be given the \u0026#39;CRM User\u0026#39; role.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003eConnect Settings\u003c/h4\u003e\n\n\u003cp\u003ePlease configure the settings below to complete the installation.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/app_settings.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eTitle\u003c/h5\u003e\n\n\u003cp\u003eIf required, the default name of \u0026#39;Connect\u0026#39; can be overridden. This appears on the Title bar of the application within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eLog calls as comments on tickets\u003c/h5\u003e\n\n\u003cp\u003eControls whether Connect adds a \u003cem\u003e\u0026#39;Note\u0026#39;\u003c/em\u003e automatically to tickets with call details. If \u0026#39;Call Recording\u0026#39; is enabled on your communications platform, this includes a link which provides playback features.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e Users will only be able to play recordings if they have specific permission to do so within Dimensions.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch5\u003eDimensions region\u003c/h5\u003e\n\n\u003cp\u003eEnter the region code for your Dimensions instance:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAustralia -\u0026gt; au\u003c/li\u003e\n\u003cli\u003eEurope -\u0026gt; eu\u003c/li\u003e\n\u003cli\u003eNorth America -\u0026gt; na\u003c/li\u003e\n\u003cli\u003eUnitedKingdom -\u0026gt; uk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e If you are not sure of the region, please contact your communications system provider.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch5\u003eEnable role restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific roles within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eEnable group restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific groups within Zendesk.\u003c/p\u003e\n\n\u003ch4\u003eLogging In\u003c/h4\u003e\n\n\u003cp\u003eThe installation should now be complete and the Connect client should be visible within the Zendesk interface:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/panel.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTo sign in, click the \u003cem\u003e\u0026#39;Log In\u0026#39;\u003c/em\u003e button. You should be presented with a Dimensions login window:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/signin.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou now need to authenticate with Dimensions. Enter you Dimensions credentials or use Single Sign-On. Once authenticated, you should be presented with the Connect idle screen:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/idle.png\" alt=\"\"\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n #### Dimensions Connect for Zendesk Support\n\nDimensions Technologies is an independent software vendor specializing in communications applications for SMB, SME \u0026 Large Enterprises. Dimensions Technologies design, develop \u0026 supply a range of solutions designed to enhance the functionality and usability of communication systems, helping to drive performance and efficiency for our customers.\n\nDimensions Connect integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\n\n#### CTI or Softphone\nDimensions Connect can be used as a CTI client in conjunction with your existing deskphone or as a standalone softphone where all telephone/audio is provided directly through the browser.\n\n#### Key Benefits\n\n* **Embedded Communications** – Avoid context switching by having a client embedded within Zendesk\n* **Click-to-dial** – Simplify call setup and minimize mis-dials using click-to-dial links\n* **Contact Matching** – Auto identify contacts based on Caller ID to save time on calls\n* **Notes** – Call details and recording playback links get automatically added to Tickets\n* **Call History** – Simple visibility of previous calls and missed calls with easy redial.\n* **Call Notifications** – Bowser incoming call notifications with details on caller and support number called\n* **Multi-Tab Support** – View and control calls on any Zendesk tab you have open\n\n#### Call Recording Playback\nIf call recording is a feature of your telephony solution, Connect can provide links to call information and access to recording playback from directly within the notes added to a ticket.\n\n#### Supported Systems\nDimensions Connect is currently supported on Kazoo communication systems. For more information please contact your Kazoo reseller or contact Dimensions for more information.\n\n#### Privacy \u0026 Data\nFor information on how we handle your data, please view our [privacy policy](https://www.dimensionstechnologies.com/privacy/)","raw_installation_instructions":"**To use Connect, you must already have a Dimensions solution configured. Contact your communications supplier or [Dimensions Technologies](https://www.dimensionstechnologies.com/) for more information**\n\n### Installation\nConnect is a Softphone client available for users of Dimensions. To enable Connect, configuration within both Dimensions and Zendesk is required.\n\n\u003e **_NOTE:__** For information on the full features of Connect, please refer to the [documentation](https://docs.na.xarios.cloud/crm/).\n#### Prerequisites\nTo install Connect, the following user accounts will be required:\n\n* Dimensions user with *'Manage Users'* \u0026 *'Manage Billable Items'* permissions.* Zendesk user with permissions to install and manage applications\n\n#### Installation Steps\nPlease follow the steps below to deploy Connect:\n\n1. On Dimensions, ensure all users have the following permissions:    * *'Website Access'*    * *'CRM User'*\n1. On Zendesk, install Connect from the Marketplace\n1. Complete the Connect Settings as per the information below.\n\n\u003e **_NOTE:__** Only users who have an Essential User role on Dimensions can be given the 'CRM User' role.\n\n#### Connect Settings\nPlease configure the settings below to complete the installation.\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/app_settings.png)\n\n##### Title\nIf required, the default name of 'Connect' can be overridden. This appears on the Title bar of the application within Zendesk.\n\n##### Log calls as comments on tickets\nControls whether Connect adds a *'Note'* automatically to tickets with call details. If 'Call Recording' is enabled on your communications platform, this includes a link which provides playback features.\n\n\u003e **_NOTE:__** Users will only be able to play recordings if they have specific permission to do so within Dimensions.\n\n##### Dimensions region\nEnter the region code for your Dimensions instance:\n\n* Australia -\u003e au\n* Europe -\u003e eu\n* North America -\u003e na\n* UnitedKingdom -\u003e uk\n\n\u003e **_NOTE:__** If you are not sure of the region, please contact your communications system provider.\n\n##### Enable role restrictions\nIf required, restrict access to the app to specific roles within Zendesk.\n\n##### Enable group restrictions\nIf required, restrict access to the app to specific groups within Zendesk.\n\n#### Logging In\nThe installation should now be complete and the Connect client should be visible within the Zendesk interface:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/panel.png)\n\nTo sign in, click the *'Log In'* button. You should be presented with a Dimensions login window:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/signin.png)\n\nYou now need to authenticate with Dimensions. Enter you Dimensions credentials or use Single Sign-On. Once authenticated, you should be presented with the Connect idle screen:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/idle.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://999894.apps.zdusercontent.com/999894/assets/1770888056-f2631e8d2a502fc6324b397f7144a130/logo-small.png","large_icon":"https://999894.apps.zdusercontent.com/999894/assets/1770888056-f2631e8d2a502fc6324b397f7144a130/logo.png","screenshots":["https://999894.apps.zdusercontent.com/999894/assets/1770888056-f2631e8d2a502fc6324b397f7144a130/screenshot-0.png","https://999894.apps.zdusercontent.com/999894/assets/1770888056-f2631e8d2a502fc6324b397f7144a130/screenshot-1.png","https://999894.apps.zdusercontent.com/999894/assets/1770888056-f2631e8d2a502fc6324b397f7144a130/screenshot-2.png"],"installation_count":2},{"id":1000658,"name":"Smartling for Support","state":"published","version":"2.3.0","framework_version":"2.0","parameters":[{"id":2787120,"app_id":1000658,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-09T13:28:19Z","updated_at":"2024-01-09T13:28:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2802335,"app_id":1000658,"name":"userIdentifier","kind":"text","required":false,"position":1,"created_at":"2024-01-22T19:01:46Z","updated_at":"2024-01-22T19:01:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2802336,"app_id":1000658,"name":"userSecret","kind":"text","required":false,"position":2,"created_at":"2024-01-22T19:01:46Z","updated_at":"2025-12-11T23:01:24Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2787118,"app_id":1000658,"name":"projectId","kind":"text","required":false,"position":3,"created_at":"2024-01-09T13:28:19Z","updated_at":"2024-01-22T19:01:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4155,"entity_id":1000658,"app_id":1000658,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:36.000Z","updated_at":"2024-01-25T02:50:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-09T13:28:18Z","updated_at":"2025-12-11T23:01:24Z","terms_conditions_url":null,"app_organization":{"id":721,"name":"Smartling","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-01-25T17:02:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.smartling.com/plans/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-11T23:01:21Z","owner_id":269519,"author_name":"Smartling","author_email":"connectors@smartling.com","author_url":"https://smartling.com","short_description":"Unlock the potential of seamless multilingual customer support.","long_description":"\u003cp\u003eSmartling provides an enterprise-class LanguageAI™ platform for translating and localizing all forms of digital content. Smartling uses an AI and data-driven approach to localization, which enables its customers to achieve higher-quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands.\u003c/p\u003e\n\n\u003cp\u003eEmpower your customer support teams with Smartling\u0026#39;s Machine Translation (MT) Hub designed for enterprises. Our solution enables 24/7 customer assistance in their native language. Kickstart seamless and high-quality translations for your customer support tickets in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.smartling.com/plans/\"\u003eGet started today!\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eSmartling and Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cem\u003eUnlock the benefits of Smartling for Zendesk Support Tickets\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImprove CSAT\u003c/strong\u003e: 65% of customers prefer content in their native language. Surprise and delight audiences around the world with multilingual customer support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncrease productivity\u003c/strong\u003e: Allow automation to handle repetitive tasks, liberating your team\u0026#39;s precious time to concentrate on delivering exceptional support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMaximize Quality\u003c/strong\u003e: Our multi-machine translation engine approach delivers up to 350% higher quality than a single engine.\u003c/p\u003e\n\n\u003cp\u003eFor details on how we collect, use, and protect your data, please review our \u003ca href=\"https://www.smartling.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to connect to your Smartling account, you will need to provide the following parameters. Additional information can be found at https://help.smartling.com/hc/en-us/articles/1260804036109-Zendesk-Support-Plugin-Overview.\u003c/p\u003e\n","raw_long_description":"Smartling provides an enterprise-class LanguageAI™ platform for translating and localizing all forms of digital content. Smartling uses an AI and data-driven approach to localization, which enables its customers to achieve higher-quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands.\n\nEmpower your customer support teams with Smartling's Machine Translation (MT) Hub designed for enterprises. Our solution enables 24/7 customer assistance in their native language. Kickstart seamless and high-quality translations for your customer support tickets in Zendesk.\n\n[Get started today!](https://www.smartling.com/plans/)\n\n## Smartling and Zendesk\n\n_Unlock the benefits of Smartling for Zendesk Support Tickets_\n\n**Improve CSAT**: 65% of customers prefer content in their native language. Surprise and delight audiences around the world with multilingual customer support.\n\n**Increase productivity**: Allow automation to handle repetitive tasks, liberating your team's precious time to concentrate on delivering exceptional support.\n\n**Maximize Quality**: Our multi-machine translation engine approach delivers up to 350% higher quality than a single engine.\n\nFor details on how we collect, use, and protect your data, please review our [Privacy Policy](https://www.smartling.com/privacy).","raw_installation_instructions":"In order to connect to your Smartling account, you will need to provide the following parameters. Additional information can be found at https://help.smartling.com/hc/en-us/articles/1260804036109-Zendesk-Support-Plugin-Overview.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1000658.apps.zdusercontent.com/1000658/assets/1765274949-4975509796043aaa99918e4fc026a288/logo-small.png","large_icon":"https://1000658.apps.zdusercontent.com/1000658/assets/1765274949-4975509796043aaa99918e4fc026a288/logo.png","screenshots":["https://1000658.apps.zdusercontent.com/1000658/assets/1765274949-4975509796043aaa99918e4fc026a288/screenshot-0.png","https://1000658.apps.zdusercontent.com/1000658/assets/1765274949-4975509796043aaa99918e4fc026a288/screenshot-1.png","https://1000658.apps.zdusercontent.com/1000658/assets/1765274949-4975509796043aaa99918e4fc026a288/screenshot-2.png"],"installation_count":11},{"id":1000990,"name":"Shopware 5 Connector by MorfDev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2788357,"app_id":1000990,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-10T19:54:32Z","updated_at":"2024-01-10T19:54:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2788353,"app_id":1000990,"name":"site_base_path","kind":"url","required":true,"position":1,"created_at":"2024-01-10T19:54:31Z","updated_at":"2024-01-29T22:02:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2811243,"app_id":1000990,"name":"sub_base_path","kind":"text","required":false,"position":2,"created_at":"2024-01-29T22:02:06Z","updated_at":"2024-01-29T22:02:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2788354,"app_id":1000990,"name":"token","kind":"text","required":true,"position":3,"created_at":"2024-01-10T19:54:31Z","updated_at":"2024-01-29T22:02:06Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2788356,"app_id":1000990,"name":"order_increment_number","kind":"number","required":false,"position":4,"created_at":"2024-01-10T19:54:32Z","updated_at":"2024-01-10T19:54:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4157,"entity_id":1000990,"app_id":1000990,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:37.000Z","updated_at":"2024-01-25T02:50:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-92261806-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-10T19:54:29Z","updated_at":"2025-04-04T00:11:13Z","terms_conditions_url":null,"app_organization":{"id":5620,"name":"MorfDev","email":"morfdevelopment@gmail.com","website":"","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2024-01-29T22:02:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://morfdev.com/zendesk/shopware5-zendesk-support.html"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2024-01-29T22:02:02Z","owner_id":269519,"author_name":"MorfDev","author_email":"morfdevhelp@gmail.com","author_url":"https://morfdev.com","short_description":"Connect your Zendesk account with Shopware 5 store.","long_description":"\u003cp\u003eThe Shopware 5 Connector for Zendesk Support and Chat will allow you to connect your Shopware 5 stores and display customer information on the Zendesk side. \u003c/p\u003e\n\n\u003cp\u003eThis will help to better search and verify information, as well as provide more effective support.\u003c/p\u003e\n\n\u003cp\u003eThe application by default uses the ticket requester email for searching and looks for information on the Shopware 5 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 5 stores at the same time and display information for each store.\u003c/p\u003e\n\n\u003cp\u003eMain features of the application:\u003c/p\u003e\n\n\u003cp\u003e1.Providing information about the customer and orders directly in the ticket page\u003c/p\u003e\n\n\u003cp\u003e2.Ability to connect multiple stores at the same time and search across all stores (by request, need \u0026#39;Upload Private App\u0026#39; ability)\u003c/p\u003e\n\n\u003cp\u003e3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\u003c/p\u003e\n\n\u003cp\u003e4.Filtering orders. Helps to find the right order if there are too many of them.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u0026#39;Watch Order\u0026#39; feature. You can pin order to ticket and see order info in additional block.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app. \u003c/p\u003e\n\n\u003cp\u003e2) Find and install MorfDev Shopware 5 Connector extension on \u003ca href=\"https://morfdev.com/zendesk/shopware5-zendesk-support.html\"\u003eMorfDev Store\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e3) Go to Shopware admin panel \u0026gt; Configuration \u0026gt; Plugin Manager \u0026gt; Installed \u0026gt; Zendesk Connector. \u003c/p\u003e\n\n\u003cp\u003e4) Open Plugin configuration. \u003c/p\u003e\n\n\u003cp\u003e5) Set and copy API token and place data on \u0026#39;Secure Token\u0026#39; field in App settings \u003c/p\u003e\n\n\u003cp\u003e6) Copy your Shopware url and place it on \u0026#39;Shopware Store Url\u0026#39; field in App settings. Your Shopware store must have SSL certificate and configured for https requests\u003c/p\u003e\n","raw_long_description":"The Shopware 5 Connector for Zendesk Support and Chat will allow you to connect your Shopware 5 stores and display customer information on the Zendesk side. \n\nThis will help to better search and verify information, as well as provide more effective support.\n\nThe application by default uses the ticket requester email for searching and looks for information on the Shopware 5 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 5 stores at the same time and display information for each store.\n\nMain features of the application:\n\n1.Providing information about the customer and orders directly in the ticket page\n\n2.Ability to connect multiple stores at the same time and search across all stores (by request, need 'Upload Private App' ability)\n\n3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\n\n4.Filtering orders. Helps to find the right order if there are too many of them.\n\n5. 'Watch Order' feature. You can pin order to ticket and see order info in additional block.","raw_installation_instructions":"1) Install the app. \n\n2) Find and install MorfDev Shopware 5 Connector extension on [MorfDev Store](https://morfdev.com/zendesk/shopware5-zendesk-support.html).\n\n3) Go to Shopware admin panel \u003e Configuration \u003e Plugin Manager \u003e Installed \u003e Zendesk Connector. \n\n4) Open Plugin configuration. \n\n5) Set and copy API token and place data on 'Secure Token' field in App settings \n\n6) Copy your Shopware url and place it on 'Shopware Store Url' field in App settings. Your Shopware store must have SSL certificate and configured for https requests","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1000990.apps.zdusercontent.com/1000990/assets/1706556881-b2839d896e03e242f558bc766f1b6c6b/support/logo-small.png","large_icon":"https://1000990.apps.zdusercontent.com/1000990/assets/1706556881-b2839d896e03e242f558bc766f1b6c6b/support/logo.png","screenshots":["https://1000990.apps.zdusercontent.com/1000990/assets/1706556881-b2839d896e03e242f558bc766f1b6c6b/support/screenshot-0.png","https://1000990.apps.zdusercontent.com/1000990/assets/1706556881-b2839d896e03e242f558bc766f1b6c6b/support/screenshot-1.png","https://1000990.apps.zdusercontent.com/1000990/assets/1706556881-b2839d896e03e242f558bc766f1b6c6b/support/screenshot-2.png"],"installation_count":0},{"id":1001453,"name":"Arrivy Field Service Management","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":2790135,"app_id":1001453,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-11T11:38:31Z","updated_at":"2024-01-11T11:38:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2790134,"app_id":1001453,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-01-11T11:38:31Z","updated_at":"2024-01-11T11:38:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4147,"entity_id":1001453,"app_id":1001453,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-23T04:57:41.000Z","updated_at":"2024-01-23T04:57:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-11T11:38:30Z","updated_at":"2026-09-04T17:27:54Z","terms_conditions_url":null,"app_organization":{"id":6216,"name":"Arrivy, Inc","email":"support@arrivy.com","website":"https://www.arrivy.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2024-01-17T17:53:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-04T17:27:49Z","owner_id":269519,"author_name":"Arrivy Field Service Management","author_email":"support@arrivy.com","author_url":"https://www.arrivy.com/?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=marketplace","short_description":"Convert Zendesk tickets to dispatch-ready field tasks with two-way sync.","long_description":"\u003cp\u003e\u003ca href=\"https://www.arrivy.com/field-service-management-software/?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=marketplace\"\u003eArrivy\u003c/a\u003e is a field service management platform that helps businesses connect office and field teams, coordinate work efficiently, and deliver better customer experiences through scheduling, dispatch, customer communication, digital forms, crew management, and real-time field task visibility.\u003c/p\u003e\n\n\u003cp\u003eThe Arrivy and Zendesk integration connects Zendesk tickets with Arrivy tasks. Based on configured Zendesk ticket-status triggers, the integration can automatically create or update Arrivy tasks and synchronize selected task information back to Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eAutomate ticket-to-task workflows.\u003c/h3\u003e\n\n\u003cp\u003eTurn selected Zendesk tickets into Arrivy field-service tasks automatically, reducing manual data entry and helping support teams move customer requests into field operations.\u003c/p\u003e\n\n\u003ch3\u003eView field activity from Zendesk.\u003c/h3\u003e\n\n\u003cp\u003eSee associated Arrivy tasks and their progress from the Zendesk Activity Panel, giving support teams better visibility into work happening in the field.\u003c/p\u003e\n\n\u003ch3\u003eConnect support requests with scheduling and booking.\u003c/h3\u003e\n\n\u003cp\u003eOpen the relevant Arrivy task or booking workflow from Zendesk when additional scheduling or field-service action is needed.\u003c/p\u003e\n\n\u003ch3\u003eKeep Zendesk and Arrivy updated.\u003c/h3\u003e\n\n\u003cp\u003eSynchronize configured ticket statuses, task updates, and selected fields between both platforms so support and operations teams work with consistent information.\u003c/p\u003e\n\n\u003ch3\u003eAdapt the integration to your workflow.\u003c/h3\u003e\n\n\u003cp\u003eConfigure how Zendesk ticket information is transferred to Arrivy tasks, including the fields and ticket statuses used by your business.\u003c/p\u003e\n\n\u003ch3\u003eKeep support and field operations aligned.\u003c/h3\u003e\n\n\u003cp\u003eConnect customer-service tickets with field execution so teams can follow requests from initial support contact through field-service progress.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eArrivy accesses the Zendesk ticket data and configured fields needed to create, update, and display related Arrivy tasks. Depending on your setup, this may include ticket details, requester contact information, statuses, tags, priorities, and mapped fields.\u003c/p\u003e\n\n\u003cp\u003eThis data is used to synchronize configured ticket and task updates between Zendesk and Arrivy.\u003c/p\u003e\n\n\u003cp\u003eFor details on data storage, retention, and protection, see Arrivy’s \u003ca href=\"https://www.arrivy.com/privacy/\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://www.arrivy.com/terms/\"\u003eTerms of Service Agreement\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Arrivy app from the Zendesk Marketplace and grant the requested permissions.\u003c/p\u003e\n\n\u003cp\u003eNext, sign in to Arrivy and go to \u003cstrong\u003eSettings \u0026gt; Apps \u0026amp; Integrations \u0026gt; Zendesk\u003c/strong\u003e. Connect your Zendesk account, sign in to Zendesk, and authorize the connection through OAuth.\u003c/p\u003e\n\n\u003cp\u003eAfter authorization, return to the Zendesk integration settings in Arrivy and complete the configuration for ticket-status triggers, task creation, field mapping, panel buttons, and reverse synchronization.\u003c/p\u003e\n\n\u003cp\u003eFor complete setup instructions, see the \u003ca href=\"https://help.arrivy.com/integrations/zendesk/\"\u003eArrivy Zendesk integration documentation\u003c/a\u003e. For any further assistance, \u003ca href=\"https://www.arrivy.com/contact-us/?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=marketplace\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"[Arrivy](https://www.arrivy.com/field-service-management-software/?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=marketplace) is a field service management platform that helps businesses connect office and field teams, coordinate work efficiently, and deliver better customer experiences through scheduling, dispatch, customer communication, digital forms, crew management, and real-time field task visibility.\n\nThe Arrivy and Zendesk integration connects Zendesk tickets with Arrivy tasks. Based on configured Zendesk ticket-status triggers, the integration can automatically create or update Arrivy tasks and synchronize selected task information back to Zendesk.\n\n### Automate ticket-to-task workflows.\n\nTurn selected Zendesk tickets into Arrivy field-service tasks automatically, reducing manual data entry and helping support teams move customer requests into field operations.\n\n### View field activity from Zendesk.\n\nSee associated Arrivy tasks and their progress from the Zendesk Activity Panel, giving support teams better visibility into work happening in the field.\n\n### Connect support requests with scheduling and booking.\n\nOpen the relevant Arrivy task or booking workflow from Zendesk when additional scheduling or field-service action is needed.\n\n### Keep Zendesk and Arrivy updated.\n\nSynchronize configured ticket statuses, task updates, and selected fields between both platforms so support and operations teams work with consistent information.\n\n### Adapt the integration to your workflow.\n\nConfigure how Zendesk ticket information is transferred to Arrivy tasks, including the fields and ticket statuses used by your business.\n\n### Keep support and field operations aligned.\n\nConnect customer-service tickets with field execution so teams can follow requests from initial support contact through field-service progress.\n\n### Data and privacy\n\nArrivy accesses the Zendesk ticket data and configured fields needed to create, update, and display related Arrivy tasks. Depending on your setup, this may include ticket details, requester contact information, statuses, tags, priorities, and mapped fields.\n\nThis data is used to synchronize configured ticket and task updates between Zendesk and Arrivy.\n\nFor details on data storage, retention, and protection, see Arrivy’s [Privacy Policy](https://www.arrivy.com/privacy/) and [Terms of Service Agreement](https://www.arrivy.com/terms/).","raw_installation_instructions":"Install the Arrivy app from the Zendesk Marketplace and grant the requested permissions.\n\nNext, sign in to Arrivy and go to **Settings \u003e Apps \u0026 Integrations \u003e Zendesk**. Connect your Zendesk account, sign in to Zendesk, and authorize the connection through OAuth.\n\nAfter authorization, return to the Zendesk integration settings in Arrivy and complete the configuration for ticket-status triggers, task creation, field mapping, panel buttons, and reverse synchronization.\n\nFor complete setup instructions, see the [Arrivy Zendesk integration documentation](https://help.arrivy.com/integrations/zendesk/). For any further assistance, [contact us](https://www.arrivy.com/contact-us/?utm_source=zendesk\u0026utm_medium=partner\u0026utm_campaign=marketplace).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1001453.apps.zdusercontent.com/1001453/assets/1787922914-47e89bd8d7b762a1030c5dc9ce9135f2/logo-small.png","large_icon":"https://1001453.apps.zdusercontent.com/1001453/assets/1787922914-47e89bd8d7b762a1030c5dc9ce9135f2/logo.png","screenshots":["https://1001453.apps.zdusercontent.com/1001453/assets/1787922914-47e89bd8d7b762a1030c5dc9ce9135f2/screenshot-0.png","https://1001453.apps.zdusercontent.com/1001453/assets/1787922914-47e89bd8d7b762a1030c5dc9ce9135f2/screenshot-1.png","https://1001453.apps.zdusercontent.com/1001453/assets/1787922914-47e89bd8d7b762a1030c5dc9ce9135f2/screenshot-2.png"],"installation_count":1},{"id":1002546,"name":"Attachment Storage Offload","state":"published","version":"1.2.6","framework_version":"2.0","parameters":[{"id":2794604,"app_id":1002546,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-15T23:42:08Z","updated_at":"2024-01-15T23:42:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2794603,"app_id":1002546,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-01-15T23:42:07Z","updated_at":"2024-02-01T17:57:12Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4158,"entity_id":1002546,"app_id":1002546,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:37.000Z","updated_at":"2024-01-25T02:50:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-PPVJ20YKN8","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-15T23:42:07Z","updated_at":"2026-06-02T23:19:31Z","terms_conditions_url":null,"app_organization":{"id":6207,"name":"EH7P","email":"support@eh7p.com","website":"https://eh7p.com/zd-offload/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-01T18:00:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://eh7p.com/zd-offload/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-02T23:19:28Z","owner_id":269519,"author_name":"EH7P","author_email":"support@eh7p.com","author_url":"https://eh7p.com/zd-offload","short_description":"Cut Zendesk storage costs by offloading attachments to secure external storage.","long_description":"\u003cp\u003e\u003cstrong\u003eAttachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAs your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk\u0026#39;s costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis app solves the problem automatically.\u003c/strong\u003e\u003cbr\u003e\nAttachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before.\u003c/p\u003e\n\n\u003cp\u003eNo disruptions. No workflow changes. Just instant, ongoing savings.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWho this app is for\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eHigh-volume Zendesk support teams\u003c/li\u003e\n\u003cli\u003eE-commerce \u0026amp; retail brands handling customer photos, return labels or receipts\u003c/li\u003e\n\u003cli\u003eSaaS / IT teams processing logs or diagnostic files\u003c/li\u003e\n\u003cli\u003eEnterprises needing control over data residency and compliance\u003c/li\u003e\n\u003cli\u003eAnyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🚀 \u003cstrong\u003eKey Benefits\u003c/strong\u003e\u003c/h1\u003e\n\n\u003ch3\u003e\u003cstrong\u003e💰 Cut storage costs by 70–90%\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eStop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003e🔄 Zero workflow changes\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eAgents access offloaded attachments through a sidebar, just like native Zendesk attachments.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003e⚡ Faster Zendesk performance\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eRemoving heavy attachments improves ticket load times and overall workspace responsiveness.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003e🔐 Secure by default\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eAll data is encrypted in transit and at rest. Use your own cloud storage for full control if needed.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003e🛠 Fully automated\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eChoose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003e🌍 Use any storage location\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFully managed storage (quickest setup)\u003c/li\u003e\n\u003cli\u003eAWS S3\u003c/li\u003e\n\u003cli\u003eGoogle Cloud\u003c/li\u003e\n\u003cli\u003eAzure Blob Storage\u003c/li\u003e\n\u003cli\u003eSharePoint\u003c/li\u003e\n\u003cli\u003eSFTP\u003c/li\u003e\n\u003cli\u003eCustom storage options\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003e📦 First 3 GB free\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eStart reducing your Zendesk storage immediately with no risk and no credit card needed.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔒 \u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003eSecurity is built in from day one:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll files are encrypted in transit (HTTPS)\u003c/li\u003e\n\u003cli\u003eAll storage destinations support encryption at rest\u003c/li\u003e\n\u003cli\u003eNo attachments are viewable by anyone except your Zendesk agents\u003c/li\u003e\n\u003cli\u003eOption to use your own private cloud storage for full control\u003c/li\u003e\n\u003cli\u003eSidebar access protected through API token\u003c/li\u003e\n\u003cli\u003eSupports customer-configured deletion \u0026amp; retention rules\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFind more documentation at \u003ca href=\"https://eh7p.com/zd-offload-docs/\"\u003ehttps://eh7p.com/zd-offload-docs/\u003c/a\u003e or reach out for a chat at \u003cem\u003ehello@eh7p.com\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eRead our blog and case studies at \u003ca href=\"https://eh7p.com/zd-offload/blog\"\u003ehttps://eh7p.com/zd-offload/blog\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more and get started today at \u003ca href=\"https://eh7p.com/zd-offload/\"\u003ehttps://eh7p.com/zd-offload/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e🧰 \u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSignup and link your Zendesk instance\u003c/strong\u003e at \u003ca href=\"https://eh7p.com/zd-offload/\"\u003ehttps://eh7p.com/zd-offload/\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect your storage\u003c/strong\u003e (or use our managed storage)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChoose your offload rules\u003c/strong\u003e (e.g., attachments older than 30 days, files larger than 2 MB, image/video files only)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttachments are offloaded automatically\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003e⚙️ \u003cstrong\u003eSidebar Installation\u003c/strong\u003e\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall sidebar app\u003c/strong\u003e right here on Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink sidebar app to the solution\u003c/strong\u003e using the provided security API key\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgents view files via the ticket sidebar panel\u003c/strong\u003e — simple, fast, and fully integrated\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🧩 \u003cstrong\u003eWhat’s Included\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eAttachment offload automation\u003c/li\u003e\n\u003cli\u003eStorage usage dashboard\u003c/li\u003e\n\u003cli\u003eFull access for agents via sidebar app\u003c/li\u003e\n\u003cli\u003eBring-your-own storage or use managed storage\u003c/li\u003e\n\u003cli\u003ePriority support by email\u003c/li\u003e\n\u003cli\u003eFirst 3 GB free\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e❓ \u003cstrong\u003eFrequently Asked Questions\u003c/strong\u003e\u003c/h1\u003e\n\n\u003ch3\u003e\u003cstrong\u003eCan agents still access the offloaded attachments?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eYes — attachments appear inside the sidebar exactly like normal. No training needed.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eDoes this free up storage in Zendesk?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eYes, \u003cem\u003eafter\u003c/em\u003e attachments are securely copied to storage the original copy is deleted from Zendesk. Your ticket still shows them as available via the sidebar app.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eDo I need technical skills to set this up?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eNo. The managed storage option requires zero configuration and can be done in a few minutes.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eCan I keep the newest attachments in Zendesk but offload older ones?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eYes — rules are fully customizable.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eIs there a free tier?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eYes — your first 3 GB offloaded are free.\u003c/p\u003e\n","raw_long_description":"**Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work.**\n\nAs your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming.\n\n**This app solves the problem automatically.**\nAttachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before.\n\nNo disruptions. No workflow changes. Just instant, ongoing savings.\n\n### **Who this app is for**\n\n* High-volume Zendesk support teams\n* E-commerce \u0026 retail brands handling customer photos, return labels or receipts\n* SaaS / IT teams processing logs or diagnostic files\n* Enterprises needing control over data residency and compliance\n* Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks\n\n---\n\n# 🚀 **Key Benefits**\n\n### **💰 Cut storage costs by 70–90%**\n\nStop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store.\n\n### **🔄 Zero workflow changes**\n\nAgents access offloaded attachments through a sidebar, just like native Zendesk attachments.\n\n### **⚡ Faster Zendesk performance**\n\nRemoving heavy attachments improves ticket load times and overall workspace responsiveness.\n\n### **🔐 Secure by default**\n\nAll data is encrypted in transit and at rest. Use your own cloud storage for full control if needed.\n\n### **🛠 Fully automated**\n\nChoose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background.\n\n### **🌍 Use any storage location**\n\n* Fully managed storage (quickest setup)\n* AWS S3\n* Google Cloud\n* Azure Blob Storage\n* SharePoint\n* SFTP\n* Custom storage options\n\n### **📦 First 3 GB free**\n\nStart reducing your Zendesk storage immediately with no risk and no credit card needed.\n\n---\n\n# 🔒 **Security \u0026 Compliance**\n\nSecurity is built in from day one:\n\n* All files are encrypted in transit (HTTPS)\n* All storage destinations support encryption at rest\n* No attachments are viewable by anyone except your Zendesk agents\n* Option to use your own private cloud storage for full control\n* Sidebar access protected through API token\n* Supports customer-configured deletion \u0026 retention rules\n\n---\n\nFind more documentation at [https://eh7p.com/zd-offload-docs/](https://eh7p.com/zd-offload-docs/) or reach out for a chat at *hello@eh7p.com*\n\nRead our blog and case studies at [https://eh7p.com/zd-offload/blog](https://eh7p.com/zd-offload/blog)\n\nLearn more and get started today at [https://eh7p.com/zd-offload/](https://eh7p.com/zd-offload/)","raw_installation_instructions":"# 🧰 **How It Works**\n\n1. **Signup and link your Zendesk instance** at [https://eh7p.com/zd-offload/](https://eh7p.com/zd-offload/)\n2. **Connect your storage** (or use our managed storage)\n3. **Choose your offload rules** (e.g., attachments older than 30 days, files larger than 2 MB, image/video files only)\n4. **Attachments are offloaded automatically**\n\n# ⚙️ **Sidebar Installation**\n1. **Install sidebar app** right here on Zendesk\n2. **Link sidebar app to the solution** using the provided security API key\n3. **Agents view files via the ticket sidebar panel** — simple, fast, and fully integrated\n\n---\n\n# 🧩 **What’s Included**\n\n* Attachment offload automation\n* Storage usage dashboard\n* Full access for agents via sidebar app\n* Bring-your-own storage or use managed storage\n* Priority support by email\n* First 3 GB free\n\n---\n\n# ❓ **Frequently Asked Questions**\n\n### **Can agents still access the offloaded attachments?**\n\nYes — attachments appear inside the sidebar exactly like normal. No training needed.\n\n### **Does this free up storage in Zendesk?**\n\nYes, *after* attachments are securely copied to storage the original copy is deleted from Zendesk. Your ticket still shows them as available via the sidebar app.\n\n### **Do I need technical skills to set this up?**\n\nNo. The managed storage option requires zero configuration and can be done in a few minutes.\n\n### **Can I keep the newest attachments in Zendesk but offload older ones?**\n\nYes — rules are fully customizable.\n\n### **Is there a free tier?**\n\nYes — your first 3 GB offloaded are free.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1002546.apps.zdusercontent.com/1002546/assets/1780049687-1d854d1b39076c1c0b71bfd38c0ff259/logo-small.png","large_icon":"https://1002546.apps.zdusercontent.com/1002546/assets/1780049687-1d854d1b39076c1c0b71bfd38c0ff259/logo.png","screenshots":["https://1002546.apps.zdusercontent.com/1002546/assets/1780049687-1d854d1b39076c1c0b71bfd38c0ff259/screenshot-0.png","https://1002546.apps.zdusercontent.com/1002546/assets/1780049687-1d854d1b39076c1c0b71bfd38c0ff259/screenshot-1.png","https://1002546.apps.zdusercontent.com/1002546/assets/1780049687-1d854d1b39076c1c0b71bfd38c0ff259/screenshot-2.png"],"installation_count":40},{"id":1002751,"name":"Shopware 6 Connector by MorfDev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2795258,"app_id":1002751,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-16T16:30:57Z","updated_at":"2024-01-16T16:30:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2795253,"app_id":1002751,"name":"site_base_path","kind":"url","required":true,"position":1,"created_at":"2024-01-16T16:30:56Z","updated_at":"2024-01-29T21:55:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2811237,"app_id":1002751,"name":"sub_base_path","kind":"text","required":false,"position":2,"created_at":"2024-01-29T21:55:23Z","updated_at":"2024-01-29T21:55:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2795254,"app_id":1002751,"name":"token","kind":"text","required":true,"position":3,"created_at":"2024-01-16T16:30:56Z","updated_at":"2024-01-29T21:55:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2795255,"app_id":1002751,"name":"admin_path","kind":"text","required":true,"position":4,"created_at":"2024-01-16T16:30:56Z","updated_at":"2024-01-29T21:55:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2795257,"app_id":1002751,"name":"order_increment_number","kind":"number","required":false,"position":5,"created_at":"2024-01-16T16:30:57Z","updated_at":"2024-01-16T16:30:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4161,"entity_id":1002751,"app_id":1002751,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:37.000Z","updated_at":"2024-01-25T02:50:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-92261806-1","remote_installation_url":null,"products":["support","chat"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-16T16:30:53Z","updated_at":"2025-04-04T00:11:14Z","terms_conditions_url":null,"app_organization":{"id":5620,"name":"MorfDev","email":"morfdevelopment@gmail.com","website":"","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,4,5,8],"date_published":"2024-01-29T22:02:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://morfdev.com/zendesk/shopware6-zendesk-support.html"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar"],"last_update_time":"2024-01-29T21:55:21Z","owner_id":269519,"author_name":"MorfDev","author_email":"morfdevhelp@gmail.com","author_url":"https://morfdev.com/","short_description":"Connect your Zendesk account with Shopware 6 stores.","long_description":"\u003cp\u003eThe Shopware 6 Connector for Zendesk Support and Chat will allow you to connect your Shopware 6 stores and display customer information on the Zendesk side. \u003c/p\u003e\n\n\u003cp\u003eThis will help to better search and verify information, as well as provide more effective support.\u003c/p\u003e\n\n\u003cp\u003eThe application by default uses the ticket requester email for searching and looks for information on the Shopware 6 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 6 stores at the same time and display information for each store.\u003c/p\u003e\n\n\u003cp\u003eMain features of the application:\u003c/p\u003e\n\n\u003cp\u003e1.Providing information about the customer and orders directly in the ticket page\u003c/p\u003e\n\n\u003cp\u003e2.Ability to connect multiple stores at the same time and search across all stores (by request, need \u0026#39;Upload Private App\u0026#39; ability)\u003c/p\u003e\n\n\u003cp\u003e3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\u003c/p\u003e\n\n\u003cp\u003e4.Filtering orders. Helps to find the right order if there are too many of them.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLinks to the customer, order and product pages on your Shopware 6 admin panel (you should be authenticated).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u0026#39;Watch Order\u0026#39; feature. You can pin order to ticket and see order info in additional block.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003e1) Install the app. \u003c/p\u003e\n\n\u003cp\u003e2) Find and install MorfDev Shopware 6 Connector extension on \u003ca href=\"https://morfdev.com/zendesk/shopware6-zendesk-support.html\"\u003eMorfDev Store\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e3) Generate API Token on your Shopware 6 Admin panel (Settings \u0026gt; System \u0026gt; Plugins \u0026gt; MorfDev Zendesk Connector \u0026gt; Config \u0026gt; API Token)\u003c/p\u003e\n\n\u003cp\u003e4) Copy token and place it on \u0026#39;Secure Token\u0026#39; field in App settings\u003c/p\u003e\n","raw_long_description":"The Shopware 6 Connector for Zendesk Support and Chat will allow you to connect your Shopware 6 stores and display customer information on the Zendesk side. \n\nThis will help to better search and verify information, as well as provide more effective support.\n\nThe application by default uses the ticket requester email for searching and looks for information on the Shopware 6 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 6 stores at the same time and display information for each store.\n\nMain features of the application:\n\n1.Providing information about the customer and orders directly in the ticket page\n\n2.Ability to connect multiple stores at the same time and search across all stores (by request, need 'Upload Private App' ability)\n\n3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order\n\n4.Filtering orders. Helps to find the right order if there are too many of them.\n\n5. Links to the customer, order and product pages on your Shopware 6 admin panel (you should be authenticated).\n\n6. 'Watch Order' feature. You can pin order to ticket and see order info in additional block.","raw_installation_instructions":"1) Install the app. \n\n2) Find and install MorfDev Shopware 6 Connector extension on [MorfDev Store](https://morfdev.com/zendesk/shopware6-zendesk-support.html).\n\n3) Generate API Token on your Shopware 6 Admin panel (Settings \u003e System \u003e Plugins \u003e MorfDev Zendesk Connector \u003e Config \u003e API Token)\n\n4) Copy token and place it on 'Secure Token' field in App settings","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1002751.apps.zdusercontent.com/1002751/assets/1706555713-a7e0860899b7856bfd1a4b04a61ad7cd/support/logo-small.png","large_icon":"https://1002751.apps.zdusercontent.com/1002751/assets/1706555713-a7e0860899b7856bfd1a4b04a61ad7cd/support/logo.png","screenshots":["https://1002751.apps.zdusercontent.com/1002751/assets/1706555713-a7e0860899b7856bfd1a4b04a61ad7cd/support/screenshot-0.png","https://1002751.apps.zdusercontent.com/1002751/assets/1706555713-a7e0860899b7856bfd1a4b04a61ad7cd/support/screenshot-1.png","https://1002751.apps.zdusercontent.com/1002751/assets/1706555713-a7e0860899b7856bfd1a4b04a61ad7cd/support/screenshot-2.png"],"installation_count":3},{"id":1002827,"name":"Stylo Sentiment Scores","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":2795567,"app_id":1002827,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-17T00:59:36Z","updated_at":"2024-01-17T00:59:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2965467,"app_id":1002827,"name":"restrict_agent_nav_access","kind":"checkbox","required":false,"position":1,"created_at":"2024-06-24T17:04:41Z","updated_at":"2024-06-24T17:04:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3529380,"app_id":1002827,"name":"platform_shared_secret","kind":"hidden","required":false,"position":2,"created_at":"2026-03-03T21:04:14Z","updated_at":"2026-03-03T21:04:14Z","default_value":"scores-platform-shared-secret","secure":true,"scopes":null,"options":null}],"plans":[{"id":4162,"entity_id":1002827,"app_id":1002827,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:37.000Z","updated_at":"2024-01-25T02:50:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":5,"count":{"5":11,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q82X6CKRSQ","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-17T00:59:35Z","updated_at":"2026-03-03T21:04:14Z","terms_conditions_url":"https://www.askstylo.com/terms-of-service","app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,7,3],"date_published":"2024-02-07T17:55:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.askstylo.com/pricing"},"location_names":["nav_bar","background","ticket_sidebar"],"last_update_time":"2026-03-03T21:04:10Z","owner_id":269519,"author_name":"Stylo","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"Predictive CSAT and Sentiment Scoring for Zendesk tickets powered by ChatGPT","long_description":"\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/header-with-tagline.png\" alt=\"Sentiment Scoring that actually works\"\u003e\u003c/p\u003e\n\n\u003ch3\u003ePowered by OpenAI\u0026#39;s GPT-4o, our AI offers sentiment scoring, categorization, ticket automation, and advanced reporting.\u003c/h3\u003e\n\n\u003cp\u003eTry Stylo Scores for free for the first 14 days! No credit card required.\u003c/p\u003e\n\n\u003ch3\u003eWhat Can Stylo Scores Do?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Identify and prioritize important tickets before customers escalate\u003c/li\u003e\n\u003cli\u003e  Automatically categorize and tag tickets for powerful reporting\u003c/li\u003e\n\u003cli\u003e  Unlock product insights with sentiment trends\u003c/li\u003e\n\u003cli\u003e  Track agent performance trends\u003c/li\u003e\n\u003cli\u003e  Enhance customer care by identifying which accounts need attention sooner\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStylo Sentiment Scores + Automations\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/score-with-key-points.png\" alt=\"Scores App Preview\"\u003e\u003c/p\u003e\n\n\u003cp\u003eStylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary.\u003c/p\u003e\n\n\u003cp\u003eUse Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team\u0026#39;s needs. Automatically boost a ticket\u0026#39;s priority in the queue, or even send a Slack message to a channel when a high value customer reaches out.\u003c/p\u003e\n\n\u003ch3\u003eStylo Categorization\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/categorization.png\" alt=\"Preview Categorization\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFor an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they\u0026#39;re experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you\u0026#39;re already familiar with in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eStylo Reporting\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/reporting-preview.png\" alt=\"Preview of reporting\"\u003e\u003c/p\u003e\n\n\u003cp\u003eGet powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We\u0026#39;ll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"http://askstylo.com\"\u003easkstylo.com\u003c/a\u003e and reach out to us with any questions!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/apps\"\u003e\u003cimg src=\"https://tinyurl.com/mrxam2mu\" alt=\"Stylo App Suite\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png\" alt=\"Companies using Stylo\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter clicking \u0026quot;Install\u0026quot; above, you\u0026#39;ll be guided through a quick onboarding process (we promise, it\u0026#39;s less than 3 minutes!), where we\u0026#39;ll introduce you to Stylo and have you review our terms and conditions. You\u0026#39;ll also need to grant Stylo API access to enable sentiment analysis and reporting features.\u003c/p\u003e\n\n\u003ch3\u003eHow does it work?\u003c/h3\u003e\n\n\u003cp\u003eStylo is a pre-trained AI that reads and understands every customer interaction to identify problems and their answers. With our proprietary machine-learning models we generate responses to dramatically reduce the time spent on tickets.\u003c/p\u003e\n\n\u003ch3\u003eHow long does setup take?\u003c/h3\u003e\n\n\u003cp\u003eStylo comes pre-trained so there\u0026#39;s no need for any additional training or adjustments. It works out of the box and adapts to your business on its own. The moment you install our app, Stylo starts analyzing your tickets, providing immediate feedback on how your customers feel, when those feelings start to change, and what they are talking about. Stylo works seamlessly for any business type—B2B, B2C, E-commerce, Education, and more.\u003c/p\u003e\n\n\u003ch3\u003eIs my ticket data secure?\u003c/h3\u003e\n\n\u003cp\u003eYour data security is our top priority. With our founders\u0026#39; deep cybersecurity backgrounds, we take protecting customer information seriously and have the expertise to back it up. See more about our comprehensive security program \u003ca href=\"https://www.askstylo.com/security\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eHow much does this cost?\u003c/h3\u003e\n\n\u003cp\u003eBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at \u003ca href=\"https://www.askstylo.com/pricing\"\u003easkstylo.com/pricing\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"http://askstylo.com\"\u003easkstylo.com\u003c/a\u003e and reach out to us with any questions!\u003c/p\u003e\n","raw_long_description":"![Sentiment Scoring that actually works](https://assets.askstylo.services/img/marketplace-scores/header-with-tagline.png)\n\n### Powered by OpenAI's GPT-4o, our AI offers sentiment scoring, categorization, ticket automation, and advanced reporting.\n\nTry Stylo Scores for free for the first 14 days! No credit card required.\n\n### What Can Stylo Scores Do?\n\n-   Identify and prioritize important tickets before customers escalate\n-   Automatically categorize and tag tickets for powerful reporting\n-   Unlock product insights with sentiment trends\n-   Track agent performance trends\n-   Enhance customer care by identifying which accounts need attention sooner\n\n### Stylo Sentiment Scores + Automations\n\n![Scores App Preview](https://assets.askstylo.services/img/marketplace-scores/score-with-key-points.png)\n\nStylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary.\n\nUse Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team's needs. Automatically boost a ticket's priority in the queue, or even send a Slack message to a channel when a high value customer reaches out.\n\n### Stylo Categorization\n\n![Preview Categorization](https://assets.askstylo.services/img/marketplace-scores/categorization.png)\n\nFor an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they're experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you're already familiar with in Zendesk.\n\n### Stylo Reporting\n\n![Preview of reporting](https://assets.askstylo.services/img/marketplace-scores/reporting-preview.png)\n\nGet powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We'll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization.\n\nLearn more at [askstylo.com](http://askstylo.com) and reach out to us with any questions!\n\n[![Stylo App Suite](https://tinyurl.com/mrxam2mu)](https://askstylo.com/apps)\n\n![Companies using Stylo](https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png)","raw_installation_instructions":"After clicking \"Install\" above, you'll be guided through a quick onboarding process (we promise, it's less than 3 minutes!), where we'll introduce you to Stylo and have you review our terms and conditions. You'll also need to grant Stylo API access to enable sentiment analysis and reporting features.\n\n### How does it work?\nStylo is a pre-trained AI that reads and understands every customer interaction to identify problems and their answers. With our proprietary machine-learning models we generate responses to dramatically reduce the time spent on tickets.\n\n### How long does setup take?\nStylo comes pre-trained so there's no need for any additional training or adjustments. It works out of the box and adapts to your business on its own. The moment you install our app, Stylo starts analyzing your tickets, providing immediate feedback on how your customers feel, when those feelings start to change, and what they are talking about. Stylo works seamlessly for any business type—B2B, B2C, E-commerce, Education, and more.\n\n### Is my ticket data secure?\nYour data security is our top priority. With our founders' deep cybersecurity backgrounds, we take protecting customer information seriously and have the expertise to back it up. See more about our comprehensive security program [here](https://www.askstylo.com/security).\n\n### How much does this cost?\nBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at [askstylo.com/pricing](https://www.askstylo.com/pricing) \n\n\nLearn more at [askstylo.com](http://askstylo.com) and reach out to us with any questions!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1002827.apps.zdusercontent.com/1002827/assets/1772485378-744d3b4ee5c503c15c1c4285ea09b591/logo-small.png","large_icon":"https://1002827.apps.zdusercontent.com/1002827/assets/1772485378-744d3b4ee5c503c15c1c4285ea09b591/logo.png","screenshots":["https://1002827.apps.zdusercontent.com/1002827/assets/1772485378-744d3b4ee5c503c15c1c4285ea09b591/screenshot-0.png","https://1002827.apps.zdusercontent.com/1002827/assets/1772485378-744d3b4ee5c503c15c1c4285ea09b591/screenshot-1.png","https://1002827.apps.zdusercontent.com/1002827/assets/1772485378-744d3b4ee5c503c15c1c4285ea09b591/screenshot-2.png"],"installation_count":58},{"id":1003052,"name":"Octopia","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2796364,"app_id":1003052,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-17T16:20:26Z","updated_at":"2024-01-17T16:20:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2796361,"app_id":1003052,"name":"sellerId","kind":"text","required":true,"position":1,"created_at":"2024-01-17T16:20:25Z","updated_at":"2024-01-17T16:20:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2796362,"app_id":1003052,"name":"octopiaClientId","kind":"text","required":true,"position":2,"created_at":"2024-01-17T16:20:25Z","updated_at":"2024-01-17T16:20:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2796363,"app_id":1003052,"name":"octopiaClientSecret","kind":"text","required":true,"position":3,"created_at":"2024-01-17T16:20:25Z","updated_at":"2024-01-17T16:20:25Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4144,"entity_id":1003052,"app_id":1003052,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OYbqUH2Nagmi077LgLcCidT","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1O2jj6H2Nagmi077","cost_id":1257,"cost_type":"CostStripe","active":true,"created_at":"2024-01-17T16:20:29.000Z","updated_at":"2024-01-17T16:20:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-01-17T16:20:24Z","updated_at":"2025-04-04T00:11:14Z","terms_conditions_url":null,"app_organization":{"id":6247,"name":"Digital Maverick","email":"support@apps.digitalmvrk.com","website":"https://apps.digitalmvrk.com","country_code":"FR","stripe_account_id":"acct_1O2jj6H2Nagmi077","state":null},"locations":[3],"date_published":"2024-01-25T17:03:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-01-24T19:22:20Z","owner_id":269519,"author_name":"Digital Maverick","author_email":"support@apps.digitalmvrk.com","author_url":"https://apps.digitalmvrk.com/zendesk-octopia","short_description":"Effortless Marketplace Integration: Boost efficiency, save time on support.","long_description":"\u003ch3\u003eOctopia by Digital Maverick: Elevate Your E-commerce Game\u003c/h3\u003e\n\n\u003cp\u003eIntroducing Octopia App – the game-changer for seamless marketplace communication and efficient order management. With an easy installation process, Octopia consolidates messages from various marketplaces from Octopia, providing a centralized hub for swift responses. Gain comprehensive insights into orders, ensuring informed customer interactions.  \u003c/p\u003e\n\n\u003ch4\u003eKey Features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEffortless Installation:\u003c/strong\u003e Quick and user-friendly setup.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Messaging:\u003c/strong\u003e Aggregates messages for efficient response.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Order Details:\u003c/strong\u003e View ordered items, status, and customer information in one place.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSwift Responses:\u003c/strong\u003e Respond directly from Zendesk for prompt customer engagement.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Experience:\u003c/strong\u003e Elevate customer satisfaction with streamlined operations.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTime-Saving Automation:\u003c/strong\u003e Automate repetitive tasks for increased efficiency.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Integration:\u003c/strong\u003e Adapts to your unique business needs across platforms.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure and Reliable:\u003c/strong\u003e Prioritizes security to protect customer data.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJoin the Octopia by Digital Maverick community and transform your e-commerce experience. Elevate your business with efficient communication, informed responses, and a streamlined workflow. Choose Octopia App – where innovation meets seamless integration.  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eDisclaimer: This application is developed and maintained by Digital Maverick. Please note that Digital Maverick is an independent entity and is not affiliated with, endorsed by, or in any way officially connected to Octopia. The name Octopia is used for identification and reference purposes only and does not imply any association or relationship with Octopia. All trademarks and registered trademarks mentioned in this application are the property of their respective owners. The use of these names, logos, and brands does not imply endorsement.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install Octopia\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the \u0026quot;\u003cem\u003eInstall\u003c/em\u003e\u0026quot; button.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the complete installation guide on the following URL: \u003ca href=\"https://apps.digitalmvrk.com/zendesk-octopia/installation\"\u003eInstallation Guide\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://apps.digitalmvrk.com/zendesk-octopia\"\u003econtact us\u003c/a\u003e for any assistance !\u003c/p\u003e\n","raw_long_description":"### Octopia by Digital Maverick: Elevate Your E-commerce Game  \n\nIntroducing Octopia App – the game-changer for seamless marketplace communication and efficient order management. With an easy installation process, Octopia consolidates messages from various marketplaces from Octopia, providing a centralized hub for swift responses. Gain comprehensive insights into orders, ensuring informed customer interactions.  \n#### Key Features:  \n\n+ **Effortless Installation:** Quick and user-friendly setup.  \n+ **Centralized Messaging:** Aggregates messages for efficient response.  \n+ **Comprehensive Order Details:** View ordered items, status, and customer information in one place.  \n+ **Swift Responses:** Respond directly from Zendesk for prompt customer engagement.  \n+ **Enhanced Customer Experience:** Elevate customer satisfaction with streamlined operations.  \n+ **Time-Saving Automation:** Automate repetitive tasks for increased efficiency.  \n+ **Flexible Integration:** Adapts to your unique business needs across platforms.  \n+ **Secure and Reliable:** Prioritizes security to protect customer data.  \n\nJoin the Octopia by Digital Maverick community and transform your e-commerce experience. Elevate your business with efficient communication, informed responses, and a streamlined workflow. Choose Octopia App – where innovation meets seamless integration.  \n\n*Disclaimer: This application is developed and maintained by Digital Maverick. Please note that Digital Maverick is an independent entity and is not affiliated with, endorsed by, or in any way officially connected to Octopia. The name Octopia is used for identification and reference purposes only and does not imply any association or relationship with Octopia. All trademarks and registered trademarks mentioned in this application are the property of their respective owners. The use of these names, logos, and brands does not imply endorsement.*","raw_installation_instructions":"### How to install Octopia  \n\n1. Click on the \"*Install*\" button.  \n2. Follow the complete installation guide on the following URL: [Installation Guide](https://apps.digitalmvrk.com/zendesk-octopia/installation)  \n\nFeel free to [contact us](https://apps.digitalmvrk.com/zendesk-octopia) for any assistance !","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1003052.apps.zdusercontent.com/1003052/assets/1706044151-e803d01db7af8f2dfb5bb8166eb4f78c/logo-small.png","large_icon":"https://1003052.apps.zdusercontent.com/1003052/assets/1706044151-e803d01db7af8f2dfb5bb8166eb4f78c/logo.png","screenshots":["https://1003052.apps.zdusercontent.com/1003052/assets/1706044151-e803d01db7af8f2dfb5bb8166eb4f78c/screenshot-0.png","https://1003052.apps.zdusercontent.com/1003052/assets/1706044151-e803d01db7af8f2dfb5bb8166eb4f78c/screenshot-1.png","https://1003052.apps.zdusercontent.com/1003052/assets/1706044151-e803d01db7af8f2dfb5bb8166eb4f78c/screenshot-2.png"],"installation_count":0},{"id":1003590,"name":"Language Detection by Knots","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2798517,"app_id":1003590,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-19T12:40:33Z","updated_at":"2024-01-19T12:40:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2798513,"app_id":1003590,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-01-19T12:40:33Z","updated_at":"2024-01-19T12:40:33Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2798514,"app_id":1003590,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-01-19T12:40:33Z","updated_at":"2024-01-19T12:40:33Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2798515,"app_id":1003590,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-01-19T12:40:33Z","updated_at":"2024-01-19T12:40:33Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2798516,"app_id":1003590,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-01-19T12:40:33Z","updated_at":"2024-01-19T12:40:33Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4164,"entity_id":1003590,"app_id":1003590,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:38.000Z","updated_at":"2024-01-25T02:50:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-19T12:40:32Z","updated_at":"2025-12-02T18:54:29Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-01-25T17:04:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-02T18:54:23Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Dynamically identify the language of the ticket in Zendesk for multi-language support.","long_description":"\u003ch2\u003eYour solution to manage multilingual ticket submissions in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eThe Knots Ticket Language Detection app quickly identifies the language of each incoming ticket before any agent opens it. Tag or save the language in a field for routing and reporting.\u003c/p\u003e\n\n\u003ch2\u003eA quick reply in Any Language\u003c/h2\u003e\n\n\u003cp\u003eReduce the time spent on manual language identification, streamlining ticket processing.\\\u003cbr\u003e\nThis feature works with any language. This is why you need to identify the language of incoming tickets:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDynamic Language Recognition:\u003c/strong\u003e Automatically detects and assigns languages for each ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRoute to agents groups based on Language:\u003c/strong\u003e Saves detected languages as tags to combine with powerful Zendesk triggers to route the ticket to specific agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdaptable to User Profiles:\u003c/strong\u003e Potential to update the language settings for the requester\u0026#39;s profile, catering to future demands.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFocus on Individual Tickets\u003c/strong\u003e: Prioritise accurate language detection on a per-ticket basis, enhancing support accuracy.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eDetect Language and Translate Tickets for Maximum Support\u003c/h2\u003e\n\n\u003cp\u003eIf you receive tickets in languages not spoken by any of your agents, you can automate them by combining the Ticket Language Detection with the Knots Ticket Translator app.\u003c/p\u003e\n\n\u003cp\u003eIt is ideal for businesses handling a multilingual customer base seeking to improve response accuracy and operational efficiency in their Zendesk support system.\u003c/p\u003e\n\n\u003ch2\u003eMain Benefits of Using the Language Detection App for Zendesk\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUser-Friendly Interface\u003c/strong\u003e: Easy to integrate and use within your existing Zendesk environment.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eQuick Setup:\u003c/strong\u003e It only takes 2 minutes to start with the Ticket Parser.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalable Solution:\u003c/strong\u003e Adapts to your customer base\u0026#39;s diverse and evolving linguistic needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFree setup with our consultants:\u003c/strong\u003e Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e, and we’ll schedule a time to help you. Free of charge. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003c/p\u003e\n\n\u003cp\u003eEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your Language Detection service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Your solution to manage multilingual ticket submissions in Zendesk\n\nThe Knots Ticket Language Detection app quickly identifies the language of each incoming ticket before any agent opens it. Tag or save the language in a field for routing and reporting.\n\n## A quick reply in Any Language\nReduce the time spent on manual language identification, streamlining ticket processing.\\\nThis feature works with any language. This is why you need to identify the language of incoming tickets:\n\n- **Dynamic Language Recognition:** Automatically detects and assigns languages for each ticket.\n\n- **Route to agents groups based on Language:** Saves detected languages as tags to combine with powerful Zendesk triggers to route the ticket to specific agents.\n\n- **Adaptable to User Profiles:** Potential to update the language settings for the requester's profile, catering to future demands.\n\n- **Focus on Individual Tickets**: Prioritise accurate language detection on a per-ticket basis, enhancing support accuracy.\n\n## Detect Language and Translate Tickets for Maximum Support\n\nIf you receive tickets in languages not spoken by any of your agents, you can automate them by combining the Ticket Language Detection with the Knots Ticket Translator app.\n\nIt is ideal for businesses handling a multilingual customer base seeking to improve response accuracy and operational efficiency in their Zendesk support system.\n\n## Main Benefits of Using the Language Detection App for Zendesk\n\n1. **User-Friendly Interface**: Easy to integrate and use within your existing Zendesk environment.\n\n2. **Quick Setup:** It only takes 2 minutes to start with the Ticket Parser.\n\n3. **Scalable Solution:** Adapts to your customer base's diverse and evolving linguistic needs.\n\n4. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n\n5. **Free setup with our consultants:** Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io), and we’ll schedule a time to help you. Free of charge. \n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n\n## Contact\n\nFor more information or any inquiries:\n\nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your Language Detection service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1003590.apps.zdusercontent.com/1003590/assets/1764153824-353fc5599f9dca760c2de15effd86b64/logo-small.png","large_icon":"https://1003590.apps.zdusercontent.com/1003590/assets/1764153824-353fc5599f9dca760c2de15effd86b64/logo.png","screenshots":["https://1003590.apps.zdusercontent.com/1003590/assets/1764153824-353fc5599f9dca760c2de15effd86b64/screenshot-0.png","https://1003590.apps.zdusercontent.com/1003590/assets/1764153824-353fc5599f9dca760c2de15effd86b64/screenshot-1.png","https://1003590.apps.zdusercontent.com/1003590/assets/1764153824-353fc5599f9dca760c2de15effd86b64/screenshot-2.png"],"installation_count":8},{"id":1003732,"name":"Telephony Integration by Knots","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2799225,"app_id":1003732,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-19T23:34:49Z","updated_at":"2024-01-19T23:34:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2799221,"app_id":1003732,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-01-19T23:34:49Z","updated_at":"2024-01-19T23:34:49Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2799222,"app_id":1003732,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-01-19T23:34:49Z","updated_at":"2024-01-19T23:34:49Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2799223,"app_id":1003732,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-01-19T23:34:49Z","updated_at":"2024-01-19T23:34:49Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2799224,"app_id":1003732,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-01-19T23:34:49Z","updated_at":"2024-01-19T23:34:49Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4166,"entity_id":1003732,"app_id":1003732,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T02:50:38.000Z","updated_at":"2024-01-25T02:50:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-19T23:34:48Z","updated_at":"2026-06-02T22:03:15Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7,1],"date_published":"2024-02-02T16:31:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background","top_bar"],"last_update_time":"2026-06-02T22:03:12Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Seamless phone system integration for enhanced Zendesk support","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eIntegrate your legacy telephony system with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eThe Knots Telephony Integration is a simple solution that works with old telephone systems to transform your customer support by offering insights into usage, performance, and customer service on a single platform.\u003c/p\u003e\n\n\u003cp\u003eSimplify your operations and enhance security with our flexible, scalable system. To benefit from:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Ticket Generation\u003c/strong\u003e: Creates a ticket as soon as an agent takes a call, providing comprehensive customer information upfront.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompatible with various telephony systems\u003c/strong\u003e: seamlessly integrates with old systems, including Placetel, Alcatel, Cisco, Swyx, Avaya, etc.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Data Insights\u003c/strong\u003e: Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Visibility\u003c/strong\u003e: Offers managers a comprehensive view of all channel performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImprove Customer Interaction with the Telephony System App for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eMatch the telephone numbers of your customers with their emails to access customers\u0026#39; order history, past support interactions, account information, and other relevant data.\u003c/p\u003e\n\n\u003ch3\u003eMain Benefits of Integrating your Legacy Telephony System with Zendesk:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eOptimized Customer Service\u003c/strong\u003e: Increases first-call resolution rates and improves customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCost Reduction\u003c/strong\u003e: Reduces the need for expensive hardware and lowers IT expenses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Setup\u003c/strong\u003e: It only takes 2 minutes to start with the Telephony Integration.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActionable Insights\u003c/strong\u003e: Enables continual enhancement of phone support efficiency.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eRound Robin Assignment\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your Telephony Integration service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n## Integrate your legacy telephony system with Zendesk\n\nThe Knots Telephony Integration is a simple solution that works with old telephone systems to transform your customer support by offering insights into usage, performance, and customer service on a single platform.\n\nSimplify your operations and enhance security with our flexible, scalable system. To benefit from:\n\n* **Automatic Ticket Generation**: Creates a ticket as soon as an agent takes a call, providing comprehensive customer information upfront.\n* **Compatible with various telephony systems**: seamlessly integrates with old systems, including Placetel, Alcatel, Cisco, Swyx, Avaya, etc.\n* **Enhanced Data Insights**: Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.\n* **Increased Visibility**: Offers managers a comprehensive view of all channel performance.\n\n### Improve Customer Interaction with the Telephony System App for Zendesk\nMatch the telephone numbers of your customers with their emails to access customers' order history, past support interactions, account information, and other relevant data.\n\n### Main Benefits of Integrating your Legacy Telephony System with Zendesk:\n\n1. **Optimized Customer Service**: Increases first-call resolution rates and improves customer satisfaction.\n2. **Cost Reduction**: Reduces the need for expensive hardware and lowers IT expenses.\n3. **Quick Setup**: It only takes 2 minutes to start with the Telephony Integration.\n4. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n5. **Free setup with our consultants**: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.\n6. **Actionable Insights**: Enables continual enhancement of phone support efficiency.\n\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Round Robin Assignment\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your Telephony Integration service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1003732.apps.zdusercontent.com/1003732/assets/1779291745-5d9794087260980dd975781d945980dd/logo-small.png","large_icon":"https://1003732.apps.zdusercontent.com/1003732/assets/1779291745-5d9794087260980dd975781d945980dd/logo.png","screenshots":["https://1003732.apps.zdusercontent.com/1003732/assets/1779291745-5d9794087260980dd975781d945980dd/screenshot-0.png","https://1003732.apps.zdusercontent.com/1003732/assets/1779291745-5d9794087260980dd975781d945980dd/screenshot-1.png","https://1003732.apps.zdusercontent.com/1003732/assets/1779291745-5d9794087260980dd975781d945980dd/screenshot-2.png"],"installation_count":9},{"id":1003867,"name":"Voiceflow Connector by 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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-01-20T05:00:30Z","updated_at":"2025-04-04T00:11:15Z","terms_conditions_url":null,"app_organization":{"id":6173,"name":"Support Launchpad","email":"bart@supportlaunchpad.com","website":"www.supportlaunchpad.com","country_code":"AU","stripe_account_id":"acct_1NtX2PF1pnnJ6coL","state":"unpublished"},"locations":[3,4,10],"date_published":"2024-01-22T21:41:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://supportlaunchpad.com/zenflow/"},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2024-05-22T20:42:40Z","owner_id":269519,"author_name":"Support Launchpad","author_email":"support@supportlaunchpad.com","author_url":"https://supportlaunchpad.com/zenflow/","short_description":"Connect your Voiceflow assistants to Zendesk!","long_description":"\u003ch3\u003eZenflow lets you connect your \u003ca href=\"%22https://www.voiceflow.com/%22\"\u003eVoiceflow\u003c/a\u003e assistants to Zendesk.\u003c/h3\u003e\n\n\u003cp\u003eThe Zenflow app is integrated into the \u003cstrong\u003eticket sidebar\u003c/strong\u003e and \u003cstrong\u003eticket editor\u003c/strong\u003e, making it visible within the Zendesk agent workspace.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"%22https://www.youtube.com/embed/_BTNa2w7idU?si=Jc0E5KBFuWs_zBxq%22\"\u003eWatch this video\u003c/a\u003e for a detailed explanation of how Zenflow works.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cp\u003eWith Zenflow, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect up to four Voiceflow assistants to the Sidebar.\u003c/li\u003e\n\u003cli\u003eConnect up to four Voiceflow assistants to the Editor.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"%22https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2277-1.png?w=1024\u0026ssl=1%22\" alt=\"Zenflow Assistants\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eCustomization\u003c/h3\u003e\n\n\u003cp\u003eIn the Zenflow app settings within Zendesk, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter the Voiceflow Dialogue API and Version ID for each assistant.\u003c/li\u003e\n\u003cli\u003eShow or hide buttons depending on your needs.\u003c/li\u003e\n\u003cli\u003eChange button names for clarity and ease of use.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"%22https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2279-2.png?w=1024\u0026ssl=1%22\" alt=\"Zenflow Settings\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eInteraction\u003c/h3\u003e\n\n\u003cp\u003eClicking a button activates a Voiceflow Assistant. The response will appear in the sidebar textbox or the ticket editor box.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZenflow sends essential ticket details as variables to your Voiceflow assistant. These include \u003cstrong\u003eTicket ID\u003c/strong\u003e, \u003cstrong\u003eTicket Subject\u003c/strong\u003e, \u003cstrong\u003eAll Public Comments on the Ticket\u003c/strong\u003e, and the \u003cstrong\u003eCustomer\u0026#39;s Last Public Comment\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eCustomize your Voiceflow assistant by using these variables: {ticketId}, {ticketSubject}, {allPublicComments}, {lastCustomerComment}.\u003c/li\u003e\n\u003cli\u003eYou can opt to exclude any variables if they are not needed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"%22https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2278-1.png?w=1024\u0026ssl=1%22\" alt=\"Zenflow Settings Sidebar\"\u003e\u003cbr\u003e\n\u003cimg src=\"%22https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2279-1.png?w=1024\u0026ssl=1%22\" alt=\"Zenflow Settings Editor\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eReporting\u003c/h3\u003e\n\n\u003cp\u003eZenflow enhances ticket tracking by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdding a custom tag (\u003ccode\u003ezenflow_ticket_editor\u003c/code\u003e or \u003ccode\u003ezenflow_ticket_sidebar\u003c/code\u003e) each time a button is clicked and a response is received.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn active Voiceflow account is necessary to utilize this app.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"%22https://supportlaunchpad.com/contact/%22\"\u003eContact us\u003c/a\u003e for help with building custom Voiceflow assistants tailored to your needs.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install and add your Voiceflow Dialogue API and Version ID into the settings window. You must have a Voiceflow account to use this app. Contact \u003ca href=\"%22mailto:support@supportlaunchpad.com%22\"\u003esupport@supportlaunchpad.com\u003c/a\u003e for any questions.\u003c/p\u003e\n","raw_long_description":"### Zenflow lets you connect your [Voiceflow](\"https://www.voiceflow.com/\") assistants to Zendesk.\n\nThe Zenflow app is integrated into the **ticket sidebar** and **ticket editor**, making it visible within the Zendesk agent workspace.\n\n[Watch this video](\"https://www.youtube.com/embed/_BTNa2w7idU?si=Jc0E5KBFuWs_zBxq\") for a detailed explanation of how Zenflow works.\n\n---\n\n### Features\n\nWith Zenflow, you can:\n\n* Connect up to four Voiceflow assistants to the Sidebar.\n* Connect up to four Voiceflow assistants to the Editor.\n\n![Zenflow Assistants](\"https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2277-1.png?w=1024\u0026ssl=1\")\n\n### Customization\n\nIn the Zenflow app settings within Zendesk, you can:\n\n* Enter the Voiceflow Dialogue API and Version ID for each assistant.\n* Show or hide buttons depending on your needs.\n* Change button names for clarity and ease of use.\n\n![Zenflow Settings](\"https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2279-2.png?w=1024\u0026ssl=1\")\n\n### Interaction\n\nClicking a button activates a Voiceflow Assistant. The response will appear in the sidebar textbox or the ticket editor box.\n\n* Zenflow sends essential ticket details as variables to your Voiceflow assistant. These include **Ticket ID**, **Ticket Subject**, **All Public Comments on the Ticket**, and the **Customer's Last Public Comment**.\n* Customize your Voiceflow assistant by using these variables: {ticketId}, {ticketSubject}, {allPublicComments}, {lastCustomerComment}.\n* You can opt to exclude any variables if they are not needed.\n\n![Zenflow Settings Sidebar](\"https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2278-1.png?w=1024\u0026ssl=1\")\n![Zenflow Settings Editor](\"https://i0.wp.com/supportlaunchpad.com/wp-content/uploads/2024/05/Group-2279-1.png?w=1024\u0026ssl=1\")\n\n### Reporting\n\nZenflow enhances ticket tracking by:\n\n* Adding a custom tag (`zenflow_ticket_editor` or `zenflow_ticket_sidebar`) each time a button is clicked and a response is received.\n\n###Requirements\n\n* An active Voiceflow account is necessary to utilize this app.\n\n---\n\n### Support\n\n[Contact us](\"https://supportlaunchpad.com/contact/\") for help with building custom Voiceflow assistants tailored to your needs.\n\n","raw_installation_instructions":"Click Install and add your Voiceflow Dialogue API and Version ID into the settings window. You must have a Voiceflow account to use this app. Contact [support@supportlaunchpad.com](\"mailto:support@supportlaunchpad.com\") for any questions.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1003867.apps.zdusercontent.com/1003867/assets/1716284849-ab667184a48b70a7d4ae0cc4a70430a2/logo-small.png","large_icon":"https://1003867.apps.zdusercontent.com/1003867/assets/1716284849-ab667184a48b70a7d4ae0cc4a70430a2/logo.png","screenshots":["https://1003867.apps.zdusercontent.com/1003867/assets/1716284849-ab667184a48b70a7d4ae0cc4a70430a2/screenshot-0.png","https://1003867.apps.zdusercontent.com/1003867/assets/1716284849-ab667184a48b70a7d4ae0cc4a70430a2/screenshot-1.png","https://1003867.apps.zdusercontent.com/1003867/assets/1716284849-ab667184a48b70a7d4ae0cc4a70430a2/screenshot-2.png"],"installation_count":0},{"id":1004768,"name":"eZVoice","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2803470,"app_id":1004768,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-23T22:09:05Z","updated_at":"2024-01-23T22:09:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2803469,"app_id":1004768,"name":"apiKey","kind":"password","required":true,"position":1,"created_at":"2024-01-23T22:09:05Z","updated_at":"2024-01-23T22:09:05Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4149,"entity_id":1004768,"app_id":1004768,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OZzznJedBckQfrSVqlecT8Z","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HQFdGJedBckQfrS","cost_id":1261,"cost_type":"CostStripe","active":false,"created_at":"2024-01-23T22:09:08.000Z","updated_at":"2024-01-23T22:09:08.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4280,"entity_id":1004768,"app_id":1004768,"amount":11900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Oqx9rJedBckQfrSUBXRr9So","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HQFdGJedBckQfrS","cost_id":1282,"cost_type":"CostStripe","active":true,"created_at":"2024-03-05T22:59:27.000Z","updated_at":"2024-03-05T22:59:27.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-01-23T22:09:05Z","updated_at":"2025-04-04T00:11:16Z","terms_conditions_url":"https://www.eteg.com.br/terms-and-conditions-for-applications/","app_organization":{"id":2236,"name":"Eteg Technology","email":"comercial@eteg.com.br","website":"http://eteg.com.br/zendesk/","country_code":"BR","stripe_account_id":"acct_1HQFdGJedBckQfrS","state":"published"},"locations":[10],"date_published":"2024-03-07T17:45:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2025-01-24T16:30:27Z","owner_id":269519,"author_name":"Eteg","author_email":"ezvoice@etegsuporte.zendesk.com","author_url":"https://www.eteg.com.br/produtos-ez/","short_description":"Whatsapp audios: send and listen to them effortlessly!","long_description":"\u003cp\u003e\u003cstrong\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSend and listen to WhatsApp audios directly within Zendesk tickets! \u003c/p\u003e\n\n\u003cp\u003eeZVoice is the only app in the market that enables agent-to-customer communication through WhatsApp audios within Zendesk tickets. You can listen to received audios using a user-friendly player on the customer interaction screen, as well as send audios to your customers whenever needed! \u003c/p\u003e\n\n\u003cp\u003eRequirements: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Suite + Sunshine Conversations Account. \u003c/li\u003e\n\u003cli\u003eAdministrator access for integration. \u003c/li\u003e\n\u003cli\u003ePage permissions configured to allow microphone usage. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits of eZVoice:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eEstablish a humanized and seamless communication.\u003c/strong\u003e Avoid friction in your conversations by responding with audio messages to customer chats, maintaining the same audio communication initiated by them. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamline your conversations with customers\u003c/strong\u003e by eliminating the need for other tools to convert and listen to received audio messages. This offers a significant advantage compared to other market options. \u003c/p\u003e\n\n\u003ch3\u003eWhere to access eZVoice:\u003c/h3\u003e\n\n\u003cp\u003eYou can access the eZVoice app within the context of messaging with the customer in the Zendesk ticket editor. \u003c/p\u003e\n\n\u003cp\u003eTo use it, simply click on the \u0026quot;microphone\u0026quot; icon, and you can start recording your audio messages. Once recorded, you can do whatever you like: download, listen, send, or even delete them. \u003c/p\u003e\n\n\u003cp\u003eTo listen to received audio messages, use the player provided on the screen right after the audio file from WhatsApp has been received and converted.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eAuthorize your Zendesk account on our \u003ca href=\"https://ezvoice.eteg.app\"\u003ewebsite\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eFollow the step-by-step process to obtain the API key. \u003c/li\u003e\n\u003cli\u003eCopy your API key. \u003c/li\u003e\n\u003cli\u003eAdd the API key to the application configuration. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDone! After that, you can send and receive audio messages effortlessly! \u003c/p\u003e\n\n\u003cp\u003eLearn more about other products of the eZ Line on Eteg’s \u003ca href=\"https://www.eteg.com.br/products-ez/\"\u003ewebsite\u003c/a\u003e. \u003cbr\u003e\nNeed assistance? \u003ca href=\"https://etegsuporte.zendesk.com/hc/pt-br\"\u003eContact us.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.** \n\nSend and listen to WhatsApp audios directly within Zendesk tickets! \n\neZVoice is the only app in the market that enables agent-to-customer communication through WhatsApp audios within Zendesk tickets. You can listen to received audios using a user-friendly player on the customer interaction screen, as well as send audios to your customers whenever needed! \n\nRequirements: \n\n* Zendesk Suite + Sunshine Conversations Account. \n* Administrator access for integration. \n* Page permissions configured to allow microphone usage. \n\n### Benefits of eZVoice: \n\n**Establish a humanized and seamless communication.** Avoid friction in your conversations by responding with audio messages to customer chats, maintaining the same audio communication initiated by them. \n\n**Streamline your conversations with customers** by eliminating the need for other tools to convert and listen to received audio messages. This offers a significant advantage compared to other market options. \n\n\n### Where to access eZVoice: \n\nYou can access the eZVoice app within the context of messaging with the customer in the Zendesk ticket editor. \n\nTo use it, simply click on the \"microphone\" icon, and you can start recording your audio messages. Once recorded, you can do whatever you like: download, listen, send, or even delete them. \n\nTo listen to received audio messages, use the player provided on the screen right after the audio file from WhatsApp has been received and converted.","raw_installation_instructions":"1. Authorize your Zendesk account on our [website](https://ezvoice.eteg.app). \n2. Follow the step-by-step process to obtain the API key. \n3. Copy your API key. \n4. Add the API key to the application configuration. \n\nDone! After that, you can send and receive audio messages effortlessly! \n\nLearn more about other products of the eZ Line on Eteg’s [website](https://www.eteg.com.br/products-ez/). \nNeed assistance? [Contact us.](https://etegsuporte.zendesk.com/hc/pt-br)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1004768.apps.zdusercontent.com/1004768/assets/1737548999-78321d4e6002162cd56211b95bcbde43/logo-small.png","large_icon":"https://1004768.apps.zdusercontent.com/1004768/assets/1737548999-78321d4e6002162cd56211b95bcbde43/logo.png","screenshots":["https://1004768.apps.zdusercontent.com/1004768/assets/1737548999-78321d4e6002162cd56211b95bcbde43/screenshot-0.png","https://1004768.apps.zdusercontent.com/1004768/assets/1737548999-78321d4e6002162cd56211b95bcbde43/screenshot-1.png","https://1004768.apps.zdusercontent.com/1004768/assets/1737548999-78321d4e6002162cd56211b95bcbde43/screenshot-2.png"],"installation_count":14},{"id":1004892,"name":"GrowthDot Suite Pro","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2804138,"app_id":1004892,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-24T09:12:01Z","updated_at":"2024-01-24T09:12:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4150,"entity_id":1004892,"app_id":1004892,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-24T09:12:03.000Z","updated_at":"2024-01-24T09:12:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-B6QKXHH305","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-24T09:12:00Z","updated_at":"2026-03-18T22:19:00Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-02-14T18:57:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/suite-pro/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=suite-pricing#pricing"},"location_names":["nav_bar"],"last_update_time":"2026-03-18T22:18:57Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/suite-pro/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=suite-manifest","short_description":"Zendesk Power Pack: one price, three leading apps.","long_description":"\u003ch1\u003eProactive Campaigns - Email Tracking - GDPR Compliance: All-in-One Suite for Your Support Needs\u003c/h1\u003e\n\n\u003cp\u003eGet the most out of Zendesk with the remarkable GrowthDot Suite Pro at an exceptionally low price!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://calendly.com/growthdot/30min\"\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/02/GrowthDot-Suite-Banner.png\" alt=\"GrowthDot Suite Pro Banner\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e💡 Start your 7-day free trial today — install with one click.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eThree powerful apps bundled for the best customer support:\u003c/h2\u003e\n\n\u003ch3\u003eProactive Campaigns\u003c/h3\u003e\n\n\u003cp\u003eBoost your email marketing efforts with the \u003ca href=\"https://growthdot.com/proactive-campaigns/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description\"\u003eProactive Campaigns app\u003c/a\u003e. Send emails in bulk, track their opens, and gain insights about customer engagement.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/02/Proactive-Campaigns-App.png\" alt=\"Proactive Campaigns\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEmail Tracking\u003c/h3\u003e\n\n\u003cp\u003eMonitor email opens, discover optimal response times, and track link clicks. Receive read receipts promptly and elevate your team\u0026#39;s performance with the \u003ca href=\"https://growthdot.com/zendesk-email-tracking/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description\"\u003eEmail Tracking app for Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/02/Email-Tracking-App.png\" alt=\"Email Tracking\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eGDPR Compliance\u003c/h3\u003e\n\n\u003cp\u003eSimplify GDPR adherence by swiftly handling user data in Zendesk with our \u003ca href=\"https://growthdot.com/gdpr-compliance-for-zendesk/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description\"\u003eGDPR Compliance app\u003c/a\u003e. Filter contacts by specific criteria, schedule processes, and easily delete, anonymize or modify data.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/02/GDPR-Compliance-App.png\" alt=\"GDPR Compliance\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can get all these apps for one incredible price: \u003cstrong\u003ejust $9.99 per agent per month!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEnhance your Zendesk experience with the GrowthDot Suite Pro. It\u0026#39;s your all-in-one solution for email marketing and privacy compliance. Provide exceptional customer support and engage with your customers more effectively with the combined power of these apps.\u003c/p\u003e\n\n\u003ch3\u003eData handling and privacy\u003c/h3\u003e\n\n\u003cp\u003eGrowthDot Suite Pro apps access only the data required to deliver their features, fully aligned with Zendesk guidelines. All actions are performed within your Zendesk account. Your data is processed securely, stored on AWS, and is never shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eReady to begin your journey? Try the GrowthDot Suite Pro today and boost your Zendesk experience. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1\u003c/strong\u003e: Install the GrowthDot Suite Pro from the Zendesk marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2\u003c/strong\u003e: Select your Zendesk Support instance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4\u003c/strong\u003e: Enable the plugin in \u003cstrong\u003eAdmin -\u0026gt; Admin Center -\u0026gt; Apps and integrations\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4\u003c/strong\u003e: Open Zendesk Support and install all four apps directly from GrowthDot Suite to start using them.\u003c/p\u003e\n","raw_long_description":"# Proactive Campaigns - Email Tracking - GDPR Compliance: All-in-One Suite for Your Support Needs\n\nGet the most out of Zendesk with the remarkable GrowthDot Suite Pro at an exceptionally low price!\n\n[![GrowthDot Suite Pro Banner](https://growthdot.com/wp-content/uploads/sites/14/2026/02/GrowthDot-Suite-Banner.png)](https://calendly.com/growthdot/30min)\n\n**💡 Start your 7-day free trial today — install with one click.**\n\n## Three powerful apps bundled for the best customer support:\n\n### Proactive Campaigns\n\nBoost your email marketing efforts with the [Proactive Campaigns app](https://growthdot.com/proactive-campaigns/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description). Send emails in bulk, track their opens, and gain insights about customer engagement.\n\n![Proactive Campaigns](https://growthdot.com/wp-content/uploads/sites/14/2025/02/Proactive-Campaigns-App.png)\n\n### Email Tracking\n\nMonitor email opens, discover optimal response times, and track link clicks. Receive read receipts promptly and elevate your team's performance with the [Email Tracking app for Zendesk](https://growthdot.com/zendesk-email-tracking/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description).\n\n![Email Tracking](https://growthdot.com/wp-content/uploads/sites/14/2025/02/Email-Tracking-App.png)\n\n### GDPR Compliance\n\nSimplify GDPR adherence by swiftly handling user data in Zendesk with our [GDPR Compliance app](https://growthdot.com/gdpr-compliance-for-zendesk/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=suite-description). Filter contacts by specific criteria, schedule processes, and easily delete, anonymize or modify data.\n\n![GDPR Compliance](https://growthdot.com/wp-content/uploads/sites/14/2025/02/GDPR-Compliance-App.png)\n\nYou can get all these apps for one incredible price: **just $9.99 per agent per month!**\n\nEnhance your Zendesk experience with the GrowthDot Suite Pro. It's your all-in-one solution for email marketing and privacy compliance. Provide exceptional customer support and engage with your customers more effectively with the combined power of these apps.\n\n### Data handling and privacy\n\nGrowthDot Suite Pro apps access only the data required to deliver their features, fully aligned with Zendesk guidelines. All actions are performed within your Zendesk account. Your data is processed securely, stored on AWS, and is never shared with third parties.\n\nReady to begin your journey? Try the GrowthDot Suite Pro today and boost your Zendesk experience. \n","raw_installation_instructions":"**Step 1**: Install the GrowthDot Suite Pro from the Zendesk marketplace.\n\n**Step 2**: Select your Zendesk Support instance.\n\n**Step 4**: Enable the plugin in **Admin -\u003e Admin Center -\u003e Apps and integrations**.\n\n**Step 4**: Open Zendesk Support and install all four apps directly from GrowthDot Suite to start using them.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1004892.apps.zdusercontent.com/1004892/assets/1771257731-5dc4f7d637c72f723597e26b8a85b6c6/logo-small.png","large_icon":"https://1004892.apps.zdusercontent.com/1004892/assets/1771257731-5dc4f7d637c72f723597e26b8a85b6c6/logo.png","screenshots":["https://1004892.apps.zdusercontent.com/1004892/assets/1771257731-5dc4f7d637c72f723597e26b8a85b6c6/screenshot-0.png","https://1004892.apps.zdusercontent.com/1004892/assets/1771257731-5dc4f7d637c72f723597e26b8a85b6c6/screenshot-1.png","https://1004892.apps.zdusercontent.com/1004892/assets/1771257731-5dc4f7d637c72f723597e26b8a85b6c6/screenshot-2.png"],"installation_count":8},{"id":1005039,"name":"eGain Knowledge Hub","state":"published","version":"1.0.8","framework_version":"2.0","parameters":[{"id":2804550,"app_id":1005039,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-24T18:57:46Z","updated_at":"2024-01-24T18:57:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2804548,"app_id":1005039,"name":"kbURL","kind":"text","required":true,"position":1,"created_at":"2024-01-24T18:57:46Z","updated_at":"2024-03-05T17:53:48Z","default_value":"https://egainr21demo.egain.cloud/kb/zendeskDemo/home","secure":false,"scopes":null,"options":null},{"id":2804549,"app_id":1005039,"name":"searchTerm","kind":"text","required":true,"position":2,"created_at":"2024-01-24T18:57:46Z","updated_at":"2024-03-05T17:53:48Z","default_value":"ticket.subject","secure":false,"scopes":null,"options":null}],"plans":[{"id":4151,"entity_id":1005039,"app_id":1005039,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-24T18:57:49.000Z","updated_at":"2024-01-24T18:57:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-24T18:57:45Z","updated_at":"2025-11-20T22:59:06Z","terms_conditions_url":null,"app_organization":{"id":6258,"name":"eGain","email":"support@egain.com","website":"https://www.egain.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1,2],"date_published":"2024-03-14T16:56:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.egain.com/contact-us/"},"location_names":["ticket_sidebar","top_bar","nav_bar"],"last_update_time":"2025-11-20T22:59:01Z","owner_id":269519,"author_name":"eGain Corporation","author_email":"support@egain.com","author_url":"https://www.egain.com","short_description":"Ensures fast, consistent, and accurate answers to customer queries.","long_description":"\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eCut agent training time by up to 50%. Boost FCR up to 37%, NPS up to 30 points\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n84% of agents hate their desktop tools (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). eGain Knowledge Hub guides agents to fast, accurate answers and through processes, boosting CX, AX (agent experience) and operational metrics.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eDeflect agent-assisted service requests by up to 60%\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\neGain Knowledge Hub helps deliver hyper-relevant self-service across omnichannel touchpoints. Consumers on the IVR and those requesting assisted service through digital channels can be sent a link to hyper-relevant self-service, resulting in up to 60% deflection of requests for agent-assisted service.  \u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eGen AI-assisted content management\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEffective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consistency, quality, and speed. Extensive reporting and management features enable continuous improvement of knowledge content and AI guidance.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eEasy knowledge access: instant answers, guided, federated, and faceted search\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nPowered by ML, generative and conversational AI, trusted content, and analytics, the solution offers multiple ways to quickly find answers to customer queries, including instant answers, powered by Generative AI, guided search, federated search through pre-built connectors, and faceted search, and conversational AI guidance for problem resolution and product advice.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003ePersonalized knowledge\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTenured agents are more knowledgeable than novice agents. Accordingly, they need less step-by-step guidance. eGain Knowledge Hub personalizes content and guidance that is tailored to the interaction context, agent’s role and experience level, region, and language. Multiskilled agents can have multiple profiles and easily switch between them. Relevant, trusted knowledge can also be exposed to end-customers for self-service.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eMultilingual scalable platform\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAuthors can create, curate, and manage rich multilingual content. The Knowledge Hub supports localized interfaces in multiple languages and scales to handle several thousand concurrent agents in a distributed configuration.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eEmbedded best practices\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe solution benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers.  \u003c/p\u003e\n\n\u003ch3\u003eUsing Generative AI technologies such as eGain Instant Answers, agents find relevant solution snippets from enterprise knowledge bases without needing to guess the right keywords.\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dev-apps.egeng.info/zendesk/marketplace/instant-answer.gif\" alt=\"eGain Instant Answers\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eeGain Virtual Assistant for Agents continuously monitors conversations to provide relevant proactive guidance and knowledge to agents.\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dev-apps.egeng.info/zendesk/marketplace/va-agent.gif\" alt=\"eGain Virtual Assistant\"\u003e  \u003c/p\u003e\n\n\u003ch3\u003eWith the help of AI and eGain’s process guidance, leading the agent step-by-step through a business process, a novice agent can handle complex customer issues as skillfully as an expert agent.\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dev-apps.egeng.info/zendesk/marketplace/guided-help.gif\" alt=\"eGain Process Guidance\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eBy installing, you agree to the storage, processing and deletion of your personal data by eGain as outlined in its \u003ca href=\"https://www.egain.com/privacy-policies/\"\u003eData Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eBegin by installing the application onto your device.\u003c/li\u003e\n\u003cli\u003eNext, set up the following attributes:\n\n\u003cul\u003e\n\u003cli\u003eKnowledge portal short URL: Enter the eGain Knowledge Portal\u0026#39;s short URL. For detailed instructions on configuring the short URL, refer to \u003ca href=\"https://help.egain.com/help/knowledge/obtaining_portal_urls.htm\"\u003eUsing Short Portal URLs\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eSearch attribute: Specify the ticket attribute to initiate automated search.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo dive into the eGain Knowledge Hub firsthand, it comes pre-configured with default settings for the knowledge portal URL and search attribute.\u003c/p\u003e\n","raw_long_description":"## Benefits  \n\n**Cut agent training time by up to 50%. Boost FCR up to 37%, NPS up to 30 points**  \n84% of agents hate their desktop tools (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). eGain Knowledge Hub guides agents to fast, accurate answers and through processes, boosting CX, AX (agent experience) and operational metrics.  \n**Deflect agent-assisted service requests by up to 60%**  \neGain Knowledge Hub helps deliver hyper-relevant self-service across omnichannel touchpoints. Consumers on the IVR and those requesting assisted service through digital channels can be sent a link to hyper-relevant self-service, resulting in up to 60% deflection of requests for agent-assisted service.  \n## Features  \n\n**Gen AI-assisted content management**  \nEffective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consistency, quality, and speed. Extensive reporting and management features enable continuous improvement of knowledge content and AI guidance.  \n**Easy knowledge access: instant answers, guided, federated, and faceted search**  \nPowered by ML, generative and conversational AI, trusted content, and analytics, the solution offers multiple ways to quickly find answers to customer queries, including instant answers, powered by Generative AI, guided search, federated search through pre-built connectors, and faceted search, and conversational AI guidance for problem resolution and product advice.  \n**Personalized knowledge**  \nTenured agents are more knowledgeable than novice agents. Accordingly, they need less step-by-step guidance. eGain Knowledge Hub personalizes content and guidance that is tailored to the interaction context, agent’s role and experience level, region, and language. Multiskilled agents can have multiple profiles and easily switch between them. Relevant, trusted knowledge can also be exposed to end-customers for self-service.  \n**Multilingual scalable platform**  \nAuthors can create, curate, and manage rich multilingual content. The Knowledge Hub supports localized interfaces in multiple languages and scales to handle several thousand concurrent agents in a distributed configuration.  \n**Embedded best practices**  \nThe solution benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers.  \n### Using Generative AI technologies such as eGain Instant Answers, agents find relevant solution snippets from enterprise knowledge bases without needing to guess the right keywords.  \n\n![eGain Instant Answers](https://dev-apps.egeng.info/zendesk/marketplace/instant-answer.gif)  \n### eGain Virtual Assistant for Agents continuously monitors conversations to provide relevant proactive guidance and knowledge to agents.  \n\n![eGain Virtual Assistant](https://dev-apps.egeng.info/zendesk/marketplace/va-agent.gif)  \n### With the help of AI and eGain’s process guidance, leading the agent step-by-step through a business process, a novice agent can handle complex customer issues as skillfully as an expert agent.  \n\n![eGain Process Guidance](https://dev-apps.egeng.info/zendesk/marketplace/guided-help.gif)  \n\nBy installing, you agree to the storage, processing and deletion of your personal data by eGain as outlined in its [Data Privacy Policy](https://www.egain.com/privacy-policies/).","raw_installation_instructions":"1. Begin by installing the application onto your device.\n2. Next, set up the following attributes:\n    - Knowledge portal short URL: Enter the eGain Knowledge Portal's short URL. For detailed instructions on configuring the short URL, refer to [Using Short Portal URLs](https://help.egain.com/help/knowledge/obtaining_portal_urls.htm)\n    - Search attribute: Specify the ticket attribute to initiate automated search.  \n\nTo dive into the eGain Knowledge Hub firsthand, it comes pre-configured with default settings for the knowledge portal URL and search attribute.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1005039.apps.zdusercontent.com/1005039/assets/1763639978-1b217767832c23cfd864a987eb536b98/logo-small.png","large_icon":"https://1005039.apps.zdusercontent.com/1005039/assets/1763639978-1b217767832c23cfd864a987eb536b98/logo.png","screenshots":["https://1005039.apps.zdusercontent.com/1005039/assets/1763639978-1b217767832c23cfd864a987eb536b98/screenshot-0.png","https://1005039.apps.zdusercontent.com/1005039/assets/1763639978-1b217767832c23cfd864a987eb536b98/screenshot-1.png","https://1005039.apps.zdusercontent.com/1005039/assets/1763639978-1b217767832c23cfd864a987eb536b98/screenshot-2.png"],"installation_count":4},{"id":1005414,"name":"Auralis Smart Assist","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2807126,"app_id":1005414,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-25T15:45:18Z","updated_at":"2024-01-25T15:45:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4169,"entity_id":1005414,"app_id":1005414,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-25T15:45:20.000Z","updated_at":"2024-01-25T15:45:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-25T15:45:17Z","updated_at":"2025-04-08T18:07:49Z","terms_conditions_url":null,"app_organization":{"id":6260,"name":"Zuro AI Inc","email":"dev@askzuro.com","website":"https://auralis.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-06T17:03:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://auralis.ai"},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-08T18:07:45Z","owner_id":269519,"author_name":"Zuro","author_email":"dev@askzuro.com","author_url":"https://auralis.ai","short_description":"Save 5 mins per ticket with our advanced AI for Support teams","long_description":"\u003cp\u003e\u003cimg src=\"https://public.assets.auralis.ai/auralis-assets/marketplace-assets/banner.jpg\" alt=\"Banner\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eBoost Your Agents\u0026#39; Productivity with Auralis Agent Assist\u003c/h1\u003e\n\n\u003cp\u003eSave up to 10 hours per week per agent with Auralis Agent Assist—effortlessly integrated into Zendesk to enhance your team\u0026#39;s efficiency by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Reply Drafting:\u003c/strong\u003e Auralis generates contextually relevant and personalized responses, allowing agents to handle more tickets in less time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticket Triage:\u003c/strong\u003e Prioritize and categorize tickets with AI assistance, ensuring faster and more accurate routing to the right agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMacro Suggestions:\u003c/strong\u003e Get AI-driven recommendations for macros to streamline your support process and eliminate repetitive tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCRM Sync \u0026amp; Summarization:\u003c/strong\u003e Auralis syncs ticket summaries with your CRM, keeping customer data up to date and easily accessible.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContextual Intelligence:\u003c/strong\u003e Leverage existing Zendesk data, including past tickets, to make smarter, more informed decisions when responding to customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-Close \u0026quot;Thank You\u0026quot; Tickets:\u003c/strong\u003e Automatically close tickets that require no further action, saving time and reducing manual workload.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto Triage Tickets:\u003c/strong\u003e Auralis also Prioritizes and categorizes tickets with AI assistance, ensuring faster and more accurate routing to the right agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIndustries We Serve\u003c/h2\u003e\n\n\u003cp\u003eAt Auralis AI, our intelligent solutions cater to a wide range of industries, helping businesses streamline operations and enhance customer experiences. Here are some of the key sectors we serve:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Slide-10.png\" alt=\"Industries\"\u003e\u003c/p\u003e\n\n\u003ch2\u003ePrivacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eAt Auralis AI, protecting your data is our top priority. We are committed to ensuring the privacy and security of all the information you entrust to us. With industry-leading security practices and compliance with key regulations, you can trust that your data is safe with us every step of the way.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Compliance.png\" alt=\"Privacy\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYour data privacy and security are our top priority, and we ensure that every interaction with Auralis AI is secure, compliant, and trustworthy.\u003c/p\u003e\n\n\u003ch2\u003eAbout Auralis AI\u003c/h2\u003e\n\n\u003cp\u003eAt Auralis, we\u0026#39;re redefining customer experience. Our AI-powered solution is designed to automate customer support through intelligent AI Agents, enabling businesses to offer exceptional service while boosting efficiency.\u003c/p\u003e\n\n\u003cp\u003eWe believe customer support shouldn\u0026#39;t be seen as a cost center or something to be cut, offshored, or outsourced. Instead, we see it as a vital part of business success. By leveraging advanced AI technology, we empower companies to turn customer support into a competitive advantage.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Trusted-by.jpg\" alt=\"About\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eTransform Your Support Experience Today\u003c/h2\u003e\n\n\u003cp\u003eDiscover how Auralis AI Agent Assist can elevate your team\u0026#39;s productivity today.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Landing-button.png\" alt=\"Trusted By\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eJust 3 Simple Steps to Go-Live\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Auralis Smart Assist app on your Zendesk\u003c/li\u003e\n\u003cli\u003eBook a 15 minute onboarding session with our team\u003c/li\u003e\n\u003cli\u003eWatch the magic as AI gives your whole team super powers\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDone, the Auralis widget is now active on your Zendesk instance.\u003c/p\u003e\n\n\u003ch2\u003eStart Using Instantly\u003c/h2\u003e\n\n\u003cp\u003eYou can start using Auralis Smart Assist as soon as you install and connect it. The whole process of installing the app, connecting it and starting using it takes less than one hour.\u003c/p\u003e\n\n\u003ch2\u003eData Security at Auralis Smart Assist\u003c/h2\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential—AI-generated answers and analysis—while excluding customer details and tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhat it costs\u003c/h2\u003e\n\n\u003cp\u003eView our pricing plans at \u003ca href=\"https://auralis.ai/pricing\"\u003eauralis.ai/pricing\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eNeed support? Just write to us at \u003ca href=\"mailto:cs@auralis.ai\"\u003ecs@auralis.ai\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Banner](https://public.assets.auralis.ai/auralis-assets/marketplace-assets/banner.jpg)\n# Boost Your Agents' Productivity with Auralis Agent Assist\n\nSave up to 10 hours per week per agent with Auralis Agent Assist—effortlessly integrated into Zendesk to enhance your team's efficiency by:\n\n* **Smart Reply Drafting:** Auralis generates contextually relevant and personalized responses, allowing agents to handle more tickets in less time.\n* **Automated Ticket Triage:** Prioritize and categorize tickets with AI assistance, ensuring faster and more accurate routing to the right agents.\n* **Macro Suggestions:** Get AI-driven recommendations for macros to streamline your support process and eliminate repetitive tasks.\n* **CRM Sync \u0026 Summarization:** Auralis syncs ticket summaries with your CRM, keeping customer data up to date and easily accessible.\n* **Contextual Intelligence:** Leverage existing Zendesk data, including past tickets, to make smarter, more informed decisions when responding to customers.\n* **Auto-Close \"Thank You\" Tickets:** Automatically close tickets that require no further action, saving time and reducing manual workload.\n* **Auto Triage Tickets:** Auralis also Prioritizes and categorizes tickets with AI assistance, ensuring faster and more accurate routing to the right agents.\n \n\n## Industries We Serve\nAt Auralis AI, our intelligent solutions cater to a wide range of industries, helping businesses streamline operations and enhance customer experiences. Here are some of the key sectors we serve:\n\n![Industries](https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Slide-10.png)\n\n## Privacy \u0026 Security\n\nAt Auralis AI, protecting your data is our top priority. We are committed to ensuring the privacy and security of all the information you entrust to us. With industry-leading security practices and compliance with key regulations, you can trust that your data is safe with us every step of the way.\n\n![Privacy](https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Compliance.png)\n\nYour data privacy and security are our top priority, and we ensure that every interaction with Auralis AI is secure, compliant, and trustworthy.\n\n## About Auralis AI\n\nAt Auralis, we're redefining customer experience. Our AI-powered solution is designed to automate customer support through intelligent AI Agents, enabling businesses to offer exceptional service while boosting efficiency.\n\nWe believe customer support shouldn't be seen as a cost center or something to be cut, offshored, or outsourced. Instead, we see it as a vital part of business success. By leveraging advanced AI technology, we empower companies to turn customer support into a competitive advantage.\n\n![About](https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Trusted-by.jpg)\n\n\n\n## Transform Your Support Experience Today\nDiscover how Auralis AI Agent Assist can elevate your team's productivity today.\n\n![Trusted By](https://public.assets.auralis.ai/auralis-assets/marketplace-assets/Landing-button.png)","raw_installation_instructions":"## Just 3 Simple Steps to Go-Live\n\n1. Install the Auralis Smart Assist app on your Zendesk\n2. Book a 15 minute onboarding session with our team\n3. Watch the magic as AI gives your whole team super powers\n\nDone, the Auralis widget is now active on your Zendesk instance.\n\n## Start Using Instantly\n\nYou can start using Auralis Smart Assist as soon as you install and connect it. The whole process of installing the app, connecting it and starting using it takes less than one hour.\n\n## Data Security at Auralis Smart Assist\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* **Minimal Data Storage:** We only save what's essential—AI-generated answers and analysis—while excluding customer details and tickets.\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security.\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored.\n\n## What it costs\n\nView our pricing plans at [auralis.ai/pricing](https://auralis.ai/pricing)\n\nNeed support? Just write to us at [cs@auralis.ai](mailto:cs@auralis.ai)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1005414.apps.zdusercontent.com/1005414/assets/1744028629-071fae97933cdcff571d8fc1b68402b4/logo-small.png","large_icon":"https://1005414.apps.zdusercontent.com/1005414/assets/1744028629-071fae97933cdcff571d8fc1b68402b4/logo.png","screenshots":["https://1005414.apps.zdusercontent.com/1005414/assets/1744028629-071fae97933cdcff571d8fc1b68402b4/screenshot-0.png","https://1005414.apps.zdusercontent.com/1005414/assets/1744028629-071fae97933cdcff571d8fc1b68402b4/screenshot-1.png","https://1005414.apps.zdusercontent.com/1005414/assets/1744028629-071fae97933cdcff571d8fc1b68402b4/screenshot-2.png"],"installation_count":8},{"id":1006081,"name":"Multiple JIRA Instance By IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2809952,"app_id":1006081,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-28T22:45:36Z","updated_at":"2024-01-28T22:45:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4223,"entity_id":1006081,"app_id":1006081,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-28T22:45:38.000Z","updated_at":"2024-01-28T22:45:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-28T22:45:35Z","updated_at":"2025-04-04T00:11:18Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-08T17:24:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helpdeskapps.integratecloud.com/jira-integration-plans"},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-08T17:23:41Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Zendesk-Multiple JIRA Integration using IntegrateCloud. Quickly integrate single Zendesk to Multiple JIRA's.","long_description":"\u003cp\u003eIntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer\u0026#39;s experience and get updates on the issue\u0026#39;s resolution—all from within Zendesk\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLink one or more Zendesk tickets to existing Jira issues. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Jira issue from within Zendesk with all the info your engineering team needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotify a Jira user through a comment in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTags from Zendesk to Jira are shared allowing you to power your workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\u003c/p\u003e\n\n\u003cp\u003eZendesk - Multiple JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003eZendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk -Multiple JIRA app provides huge number of features in the app like \u003cstrong\u003eCreate New JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eLink Existing JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eNotify linked JIRA Issues\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e** Create JIRA Issue ** \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706097762534/screenshot-1.png\" alt=\"Create JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098253930/image.png\" alt=\"Create JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing JIRA Issues\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098026686/image.png\" alt=\"Link JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e** Notify linked JIRA Issues ** \u003c/p\u003e\n\n\u003cp\u003eThis button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098449812/screenshot-3.png\" alt=\"Notify JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-multiple-jira-instances-integration/zendesk-multiple-jira-instance-integration\"\u003ehttps://support.integratecloud.com/zendesk-multiple-jira-instances-integration/zendesk-multiple-jira-instance-integration\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE JIRA INSTANCES With single Zendesk instances.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your Zendesk account and navigate to \u003cstrong\u003eAdmin\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eMarketplace\u003c/strong\u003e under \u003cstrong\u003eApps\u003c/strong\u003e , and look for \u003cstrong\u003eMultiple JIRA Instance By IntegrateCloud\u003c/strong\u003e App then click \u003cstrong\u003eInstall\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to any of the existing tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, click on Begin Configuration button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA screen will be displayed where you need to enter your Zendesk API Token and JIRA credentials. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you entered the credentials click on the submit button. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on submit button (Once credentials are verified) then a message is displayed as \u003cstrong\u003eSetup is successful\u003c/strong\u003e. \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the close button and now you can start creating JIRA Issues. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk\n\n* Link one or more Zendesk tickets to existing Jira issues. \n\n* Create a new Jira issue from within Zendesk with all the info your engineering team needs.\n\n* Notify a Jira user through a comment in Zendesk.\n\n* Tags from Zendesk to Jira are shared allowing you to power your workflows.\n\n JIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\n\n Zendesk - Multiple JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\n\n Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk -Multiple JIRA app provides huge number of features in the app like **Create New JIRA Issue**, **Link Existing JIRA Issue**, **Notify linked JIRA Issues** \n\n ** Create JIRA Issue ** \n\n When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \n\n ![Create JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706097762534/screenshot-1.png) \n\n ![Create JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098253930/image.png) \n\n **Link Existing JIRA Issues**\n\n The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.\n\n\n\n ![Link JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098026686/image.png) \n\n ** Notify linked JIRA Issues ** \n\n This button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.\n\n ![Notify JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098449812/screenshot-3.png) \n\n **Syncing of Comments and Status** \n\n In the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.\n\n **Note:** The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at \u003chttps://integratecloud.com\u003e \n\n for any help related to setup, please visit to our support website \u003chttps://support.integratecloud.com/zendesk-multiple-jira-instances-integration/zendesk-multiple-jira-instance-integration\u003e \n\n **THIS APP SUPPORTS MULTIPLE JIRA INSTANCES With single Zendesk instances.**","raw_installation_instructions":"\n\n 1. Log into your Zendesk account and navigate to **Admin**. \n\n 2. Locate the **Marketplace** under **Apps** , and look for **Multiple JIRA Instance By IntegrateCloud** App then click **Install**. \n\n 3. Navigate to any of the existing tickets. \n\n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \n\n 5. Once the app is installed, click on Begin Configuration button. \n\n 6. A screen will be displayed where you need to enter your Zendesk API Token and JIRA credentials. \n\n 7. Once you entered the credentials click on the submit button. \n\n  8. Click on submit button (Once credentials are verified) then a message is displayed as **Setup is successful**. \n\n 9. Click on the close button and now you can start creating JIRA Issues. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1006081.apps.zdusercontent.com/1006081/assets/1707339963-a421035e6c2dcaefd3f2020deb219d03/logo-small.png","large_icon":"https://1006081.apps.zdusercontent.com/1006081/assets/1707339963-a421035e6c2dcaefd3f2020deb219d03/logo.png","screenshots":["https://1006081.apps.zdusercontent.com/1006081/assets/1707339963-a421035e6c2dcaefd3f2020deb219d03/screenshot-0.png","https://1006081.apps.zdusercontent.com/1006081/assets/1707339963-a421035e6c2dcaefd3f2020deb219d03/screenshot-1.png","https://1006081.apps.zdusercontent.com/1006081/assets/1707339963-a421035e6c2dcaefd3f2020deb219d03/screenshot-2.png"],"installation_count":3},{"id":1006493,"name":"RingCentral RingCX","state":"published","version":"26.3.2-23","framework_version":"2.0","parameters":[{"id":2811695,"app_id":1006493,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-30T09:16:47Z","updated_at":"2024-01-30T09:16:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3522723,"app_id":1006493,"name":"autoCreateTicket","kind":"checkbox","required":false,"position":1,"created_at":"2026-02-26T19:51:34Z","updated_at":"2026-02-26T19:51:34Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3635375,"app_id":1006493,"name":"autoLinking","kind":"checkbox","required":false,"position":2,"created_at":"2026-05-11T18:13:25Z","updated_at":"2026-05-11T18:13:25Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3522724,"app_id":1006493,"name":"useATTOfficeHand","kind":"checkbox","required":false,"position":3,"created_at":"2026-02-26T19:51:34Z","updated_at":"2026-05-11T18:13:25Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":4231,"entity_id":1006493,"app_id":1006493,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-30T09:16:49.000Z","updated_at":"2024-01-30T09:16:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-30T09:16:46Z","updated_at":"2026-09-11T17:04:14Z","terms_conditions_url":null,"app_organization":{"id":574,"name":"RingCentral","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[1,7,3,5],"date_published":"2024-03-29T16:27:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background","ticket_sidebar","user_sidebar"],"last_update_time":"2026-09-11T17:04:08Z","owner_id":269519,"author_name":"RingCentral","author_email":"isvsales@ringcentral.com","author_url":"https://www.ringcentral.com/ringcx","short_description":"Smarter customer experiences made simple","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at \u003ca href=\"https://www.zendesk.com/pricing\"\u003ehttps://www.zendesk.com/pricing\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe RingCX for Zendesk app provides seamless integration between Zendesk and your RingCX contact center to provide a single pane of glass agent experience.\u003c/p\u003e\n\n\u003cp\u003eIt offers the following features:\u003c/p\u003e\n\n\u003ch4\u003eOmnichannel customer engagement\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandle inbound voice calls, live chat interactions, and more directly from your account within Zendesk.\u003c/li\u003e\n\u003cli\u003eGive your agents a complete view of the customer journey so they can serve customers better.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTight integration with your Zendesk CRM data\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly identify customers for personalized experiences.\u003c/li\u003e\n\u003cli\u003eEasily create new tickets or update existing ones for faster after-contact work.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eEasy to deploy and use\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrebuilt integration to deploy in hours, not weeks.\u003c/li\u003e\n\u003cli\u003eUse you browser on any platform (Windows®, Mac®), no software installation is needed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease refer to \u003ca href=\"https://support.ringcentral.com/article-v2/Overview-of-the-RingCX-for-Zendesk-integration.html?brand=RingCentral\u0026product=RingCX\u0026language=en_US\"\u003eOverview of the RingCX for Zendesk integration\u003c/a\u003e for more features.\u003cbr\u003e\nFor information on how RingCentral handles customer data, please refer to our \u003ca href=\"https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html\"\u003eRingCentral Privacy Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease refer to \u003ca href=\"https://support.ringcentral.com/article-v2/RingCX-integration-for-Zendesk.html?brand=RingCentral\u0026product=RingCX\u0026language=en_US\"\u003eInstalling the RingCX for Zendesk integration\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [https://www.zendesk.com/pricing](https://www.zendesk.com/pricing)**\n\nThe RingCX for Zendesk app provides seamless integration between Zendesk and your RingCX contact center to provide a single pane of glass agent experience.\n\nIt offers the following features:\n\n#### Omnichannel customer engagement\n\n* Handle inbound voice calls, live chat interactions, and more directly from your account within Zendesk.\n* Give your agents a complete view of the customer journey so they can serve customers better.\n\n#### Tight integration with your Zendesk CRM data\n\n* Quickly identify customers for personalized experiences.\n* Easily create new tickets or update existing ones for faster after-contact work.\n\n#### Easy to deploy and use\n\n* Prebuilt integration to deploy in hours, not weeks.\n* Use you browser on any platform (Windows®, Mac®), no software installation is needed.\n\nPlease refer to [Overview of the RingCX for Zendesk integration](https://support.ringcentral.com/article-v2/Overview-of-the-RingCX-for-Zendesk-integration.html?brand=RingCentral\u0026product=RingCX\u0026language=en_US) for more features.\nFor information on how RingCentral handles customer data, please refer to our [RingCentral Privacy Notice](https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html).","raw_installation_instructions":"Please refer to [Installing the RingCX for Zendesk integration](https://support.ringcentral.com/article-v2/RingCX-integration-for-Zendesk.html?brand=RingCentral\u0026product=RingCX\u0026language=en_US)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1006493.apps.zdusercontent.com/1006493/assets/1788418547-c7ebe9c6c59ab5e01d355753e7ab68d5/logo-small.png","large_icon":"https://1006493.apps.zdusercontent.com/1006493/assets/1788418547-c7ebe9c6c59ab5e01d355753e7ab68d5/logo.png","screenshots":["https://1006493.apps.zdusercontent.com/1006493/assets/1788418547-c7ebe9c6c59ab5e01d355753e7ab68d5/screenshot-0.png","https://1006493.apps.zdusercontent.com/1006493/assets/1788418547-c7ebe9c6c59ab5e01d355753e7ab68d5/screenshot-1.png","https://1006493.apps.zdusercontent.com/1006493/assets/1788418547-c7ebe9c6c59ab5e01d355753e7ab68d5/screenshot-2.png"],"installation_count":71},{"id":1006496,"name":"Shopify Cart Builder by Perfo","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2811700,"app_id":1006496,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-30T09:29:53Z","updated_at":"2024-01-30T09:29:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2811698,"app_id":1006496,"name":"shopifydomain","kind":"text","required":true,"position":1,"created_at":"2024-01-30T09:29:53Z","updated_at":"2024-01-30T09:29:53Z","default_value":"yourshopifydomain.myshopify.com","secure":false,"scopes":null,"options":null},{"id":2811699,"app_id":1006496,"name":"currency","kind":"text","required":false,"position":2,"created_at":"2024-01-30T09:29:53Z","updated_at":"2024-01-30T09:29:53Z","default_value":"$","secure":false,"scopes":null,"options":null}],"plans":[{"id":4232,"entity_id":1006496,"app_id":1006496,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Oe5zvKXzF61bSqiQCtWfFTf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Oe5kJKXzF61bSqi","cost_id":1269,"cost_type":"CostStripe","active":true,"created_at":"2024-01-30T09:29:56.000Z","updated_at":"2024-01-30T09:29:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-01-30T09:29:52Z","updated_at":"2025-04-04T00:11:18Z","terms_conditions_url":"https://perfo.io/terms","app_organization":{"id":6265,"name":"Perfo","email":"support@perfo.io","website":"https://perfo.io","country_code":"AU","stripe_account_id":"acct_1Oe5kJKXzF61bSqi","state":null},"locations":[3],"date_published":"2024-02-14T17:05:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-15T19:18:19Z","owner_id":269519,"author_name":"Perfo","author_email":"dev@perfo.io","author_url":"https://perfo.io","short_description":"Create pre-filled Shopify cart links with products and quantities.","long_description":"\u003ch2\u003eShopify Cart Builder by Perfo\u003c/h2\u003e\n\n\u003cp\u003eQuickly create full carts for customers in the agent chat view sidebar. This app pulls in all the Shopify products and variants in the store and provides a UI to pick and choose variants/quantities, then outputs an URL with pre-filled cart.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eQuickly choose products and quantities\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRedirect to checkout or cart page\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd a discount code\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImportant:\u003c/h3\u003e\n\n\u003cp\u003eThis app only works if you have a standard hosted (by Shopify) store and the product listing at https://{yourshopifydomain}/products.json is publicly available\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick install, add in the shopify domain (required) and currency (optional) when asked and wait for the app to install.\u003c/p\u003e\n\n\u003cp\u003eNote: This app only works if you have a standard hosted (by Shopify) store and the product listing at https://{yourshopifydomain}/products.json is publicly available.\u003c/p\u003e\n","raw_long_description":"## Shopify Cart Builder by Perfo\n\nQuickly create full carts for customers in the agent chat view sidebar. This app pulls in all the Shopify products and variants in the store and provides a UI to pick and choose variants/quantities, then outputs an URL with pre-filled cart.\n\n* Quickly choose products and quantities\n\n* Redirect to checkout or cart page\n\n* Add a discount code\n\n### Important:\n\nThis app only works if you have a standard hosted (by Shopify) store and the product listing at https://{yourshopifydomain}/products.json is publicly available","raw_installation_instructions":"Click install, add in the shopify domain (required) and currency (optional) when asked and wait for the app to install.\n\nNote: This app only works if you have a standard hosted (by Shopify) store and the product listing at https://{yourshopifydomain}/products.json is publicly available.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1006496.apps.zdusercontent.com/1006496/assets/1708022460-e9663998e326ddeea2e5f9c22aa43874/logo-small.png","large_icon":"https://1006496.apps.zdusercontent.com/1006496/assets/1708022460-e9663998e326ddeea2e5f9c22aa43874/logo.png","screenshots":["https://1006496.apps.zdusercontent.com/1006496/assets/1708022460-e9663998e326ddeea2e5f9c22aa43874/screenshot-0.png","https://1006496.apps.zdusercontent.com/1006496/assets/1708022460-e9663998e326ddeea2e5f9c22aa43874/screenshot-1.png","https://1006496.apps.zdusercontent.com/1006496/assets/1708022460-e9663998e326ddeea2e5f9c22aa43874/screenshot-2.png"],"installation_count":0},{"id":1006695,"name":"Octopia by Juble.io","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2812357,"app_id":1006695,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-01-30T21:36:47Z","updated_at":"2024-01-30T21:36:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4233,"entity_id":1006695,"app_id":1006695,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-01-30T21:36:49.000Z","updated_at":"2024-01-30T21:36:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-SCMMF4NG65","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-01-30T21:36:46Z","updated_at":"2026-01-08T19:29:21Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-01T17:50:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://juble.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-08T19:29:15Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Octopia customer support with Zendesk.","long_description":"\u003ch1\u003eOctopia\u003c/h1\u003e\n\n\u003cp\u003eEnhance your customer support capabilities with Octopia\u0026#39;s seamless integration for Zendesk. Octopia brings powerful features right into your Zendesk Support interface, allowing you to streamline customer interactions and improve support efficiency.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRetrieve Customer Messages \u0026amp; Reply:\u003c/strong\u003e Effortlessly retrieve and respond to customer messages and inquiries from various marketplaces, including Cdiscount, Casino, Cdon, Rakuten, and many more.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView Order Details:\u003c/strong\u003e Gain comprehensive visibility into order details for each supported marketplace. Access order status, product details, delivery information, and more, directly within Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake Informed Decisions:\u003c/strong\u003e Empower your support agents with essential information at their fingertips. Octopia enables agents to view relevant order details and customer information, providing personalized and effective support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Navigation:\u003c/strong\u003e Enable click-through actions to navigate directly from Zendesk Support to the Octopia platform. Access specific marketplace and order information with just a few clicks, enhancing efficiency and productivity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnlimited Marketplace Accounts:\u003c/strong\u003e Manage an unlimited number of marketplace accounts within your Zendesk environment. Handle customer support for multiple marketplaces, delivering a consistent and unified experience.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupported Marketplaces:\u003c/strong\u003e\u003cbr\u003e\nCdiscount, Casino, Cdon, Rakuten, The Phone House, Worten, Marjane, Europazon, Alltricks, BHV, Carethy, Bebeboutik, and much more.\u003c/p\u003e\n\n\u003cp\u003eTake your customer support to the next level with Octopia\u0026#39;s Zendesk integration. Try it now and revolutionize the way you handle customer interactions!\u003c/p\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the Octopia app and kickstart the integration of your supported marketplaces with Zendesk Support, follow these straightforward steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on the Octopia app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/zendesk/octopia/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e for instructions on adding Octopia marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you face any challenges during the installation or require assistance, please don\u0026#39;t hesitate to contact our dedicated support team at support@juble.io. We\u0026#39;re committed to helping you unlock the full potential of your Octopia integration and provide top-notch customer support.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eDisclaimer: Octopia is a registered trademark of Octopia. This application is developed by Juble.io and is not affiliated with or endorsed by Octopia.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the Octopia app for Zendesk integration, please follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u0026quot;Install\u0026quot; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo add an Octopia account, please refer to our \u003ca href=\"https://docs.juble.io/zendesk/octopia/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc\"\u003eAdd Account Guide\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help!\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re thrilled to have you onboard with the Octopia app by Juble.io and look forward to helping you streamline your Octopia integration with Zendesk!\u003c/p\u003e\n","raw_long_description":"# Octopia\n\nEnhance your customer support capabilities with Octopia's seamless integration for Zendesk. Octopia brings powerful features right into your Zendesk Support interface, allowing you to streamline customer interactions and improve support efficiency.\n\n## Key Features\n\n- **Retrieve Customer Messages \u0026 Reply:** Effortlessly retrieve and respond to customer messages and inquiries from various marketplaces, including Cdiscount, Casino, Cdon, Rakuten, and many more.\n\n- **View Order Details:** Gain comprehensive visibility into order details for each supported marketplace. Access order status, product details, delivery information, and more, directly within Zendesk Support.\n\n- **Make Informed Decisions:** Empower your support agents with essential information at their fingertips. Octopia enables agents to view relevant order details and customer information, providing personalized and effective support.\n\n- **Seamless Navigation:** Enable click-through actions to navigate directly from Zendesk Support to the Octopia platform. Access specific marketplace and order information with just a few clicks, enhancing efficiency and productivity.\n\n- **Unlimited Marketplace Accounts:** Manage an unlimited number of marketplace accounts within your Zendesk environment. Handle customer support for multiple marketplaces, delivering a consistent and unified experience.\n\n**Supported Marketplaces:**\nCdiscount, Casino, Cdon, Rakuten, The Phone House, Worten, Marjane, Europazon, Alltricks, BHV, Carethy, Bebeboutik, and much more.\n\nTake your customer support to the next level with Octopia's Zendesk integration. Try it now and revolutionize the way you handle customer interactions!\n\n## Get Started\n\nTo install the Octopia app and kickstart the integration of your supported marketplaces with Zendesk Support, follow these straightforward steps:\n\n1. Click the \"Install\" button on the Octopia app page.\n2. Refer to our [Add Account Guide](https://docs.juble.io/zendesk/octopia/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc) for instructions on adding Octopia marketplace accounts.\n\nIf you face any challenges during the installation or require assistance, please don't hesitate to contact our dedicated support team at support@juble.io. We're committed to helping you unlock the full potential of your Octopia integration and provide top-notch customer support.\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n\n*Disclaimer: Octopia is a registered trademark of Octopia. This application is developed by Juble.io and is not affiliated with or endorsed by Octopia.*","raw_installation_instructions":"# Installation Instructions\n\nTo install the Octopia app for Zendesk integration, please follow these simple steps:\n\n1. Click the \"Install\" button.\n\n2. To add an Octopia account, please refer to our [Add Account Guide](https://docs.juble.io/zendesk/octopia/add-account?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=doc).\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help!\n\nWe're thrilled to have you onboard with the Octopia app by Juble.io and look forward to helping you streamline your Octopia integration with Zendesk!\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1006695.apps.zdusercontent.com/1006695/assets/1767661273-bfd3d093156ab53c7c2230120c4eb98b/logo-small.png","large_icon":"https://1006695.apps.zdusercontent.com/1006695/assets/1767661273-bfd3d093156ab53c7c2230120c4eb98b/logo.png","screenshots":["https://1006695.apps.zdusercontent.com/1006695/assets/1767661273-bfd3d093156ab53c7c2230120c4eb98b/screenshot-0.png","https://1006695.apps.zdusercontent.com/1006695/assets/1767661273-bfd3d093156ab53c7c2230120c4eb98b/screenshot-1.png","https://1006695.apps.zdusercontent.com/1006695/assets/1767661273-bfd3d093156ab53c7c2230120c4eb98b/screenshot-2.png"],"installation_count":8},{"id":1007707,"name":"Netomi Agent Assist","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2817937,"app_id":1007707,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-02T06:22:03Z","updated_at":"2024-02-02T06:22:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2817931,"app_id":1007707,"name":"botId","kind":"text","required":true,"position":1,"created_at":"2024-02-02T06:22:03Z","updated_at":"2024-02-02T06:22:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2817932,"app_id":1007707,"name":"botReferenceId","kind":"text","required":true,"position":2,"created_at":"2024-02-02T06:22:03Z","updated_at":"2024-02-02T06:22:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3412806,"app_id":1007707,"name":"emailBotId","kind":"text","required":false,"position":3,"created_at":"2025-11-12T23:18:34Z","updated_at":"2025-11-12T23:18:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3412807,"app_id":1007707,"name":"emailBotReferenceId","kind":"text","required":false,"position":4,"created_at":"2025-11-12T23:18:34Z","updated_at":"2025-11-12T23:18:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2817933,"app_id":1007707,"name":"apiBaseUrl","kind":"text","required":false,"position":5,"created_at":"2024-02-02T06:22:03Z","updated_at":"2025-11-12T23:18:34Z","default_value":"https://agenty-dev1.netomi.com/api","secure":false,"scopes":null,"options":null}],"plans":[{"id":4234,"entity_id":1007707,"app_id":1007707,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-02T06:22:05.000Z","updated_at":"2024-02-02T06:22:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-02T06:22:02Z","updated_at":"2026-07-08T20:19:59Z","terms_conditions_url":null,"app_organization":{"id":2292,"name":"Netomi","email":"support@netomi.com","website":"https://www.netomi.com/platform/integrations/zendesk?utm_source=Zendesk%20App%20Marketplace","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,10],"date_published":"2024-03-21T15:51:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.netomi.com/request-demo"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-07-08T20:19:54Z","owner_id":269519,"author_name":"Netomi","author_email":"support@netomi.com","author_url":"https://netomi.com","short_description":"Netomi's AI-driven contextual support and suggestions for agents","long_description":"\u003cp\u003eNetomi is a market leader in AI for Customer Support. Netomi\u0026#39;s Generative AI-powered virtual agent, Netomi Agent Assist, acts as a workforce multiplier, supporting the complete agent journey by elevating efficiency and effectiveness. effortlessly integrates into your workforce. This tool provides agents with instant, contextually relevant case information, allowing for swift and accurate customer responses. \u003cbr\u003e\nKey features include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOne-Click Case Summarization: Netomi\u0026#39;s AI provides quick, brand-safe responses, enhancing agent productivity and customer satisfaction, and improving key metrics like response rates and handling times.\u003c/li\u003e\n\u003cli\u003eIntelligent AI Co-Pilot: Agent Assist equips agents with smart suggestions, conversation context, sentiment analysis, and deep data integration, reducing handling times.\u003c/li\u003e\n\u003cli\u003eMulti-Channel Capability: Ensuring consistent customer support across all communication channels.\u003c/li\u003e\n\u003cli\u003eData-Driven Insights: Real-time analytics and reports from Netomi AI Studio enable continuous interaction optimization.\u003c/li\u003e\n\u003cli\u003eCustomizable Training: Adapt AI responses using historical data or pre-trained skills, aligning with brand values.\u003c/li\u003e\n\u003cli\u003eBroad System Integration: The platform syncs with essential business systems, forming a unified support framework.\u003c/li\u003e\n\u003cli\u003eAdvanced AI Management: Offering comprehensive training and optimization for brand safety.\u003c/li\u003e\n\u003cli\u003eEnterprise-Grade Security: A strong commitment to protecting customer data and privacy.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security\u003c/p\u003e\n\n\u003cp\u003eWe are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk\u0026#39;s secure framework and follows strict data handling practices:\u003c/p\u003e\n\n\u003cp\u003eData Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.\u003cbr\u003e\nData Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk\u0026#39;s infrastructure.\u003cbr\u003e\nData Usage: Any accessed data is used solely to provide the app\u0026#39;s intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.\u003cbr\u003e\nData Security: We adhere to industry-standard security measures and Zendesk\u0026#39;s security guidelines to ensure customer data is protected from unauthorized access.\u003cbr\u003e\nData Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLogin to Netomi AI Studio -\u0026gt; Go to Settings -\u0026gt; Integrations -\u0026gt; Agent Assist -\u0026gt; Add and select Zendesk\u003c/li\u003e\n\u003cli\u003eProvide the Zendesk Subdomain URL and click Authorize\u003c/li\u003e\n\u003cli\u003eIn the subsequent page you will be redirected to, click Allow\u003c/li\u003e\n\u003cli\u003eIn the configuration step on Zendesk, you\u0026#39;ll need to provide specific details for your AI Agent:\n\n\u003cul\u003e\n\u003cli\u003eEnter the AI Agent ID and AI Agent Reference ID to link the app to your AI Agent (Contact support@netomi.com if you need help locating these).\u003c/li\u003e\n\u003cli\u003eSet the API Base URL to https://agenty-us.netomi.com/api.\u003c/li\u003e\n\u003cli\u003eEnable options Summaries, Suggestions and Context Analysis based on your requirement\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eFor uninstalling, go to your Zendesk account, Admin Center → Apps and Integrations → Zendesk Support Apps → select Netomi Agent Assist → Uninstall\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Netomi is a market leader in AI for Customer Support. Netomi's Generative AI-powered virtual agent, Netomi Agent Assist, acts as a workforce multiplier, supporting the complete agent journey by elevating efficiency and effectiveness. effortlessly integrates into your workforce. This tool provides agents with instant, contextually relevant case information, allowing for swift and accurate customer responses. \nKey features include:\n\n* One-Click Case Summarization: Netomi's AI provides quick, brand-safe responses, enhancing agent productivity and customer satisfaction, and improving key metrics like response rates and handling times.\n* Intelligent AI Co-Pilot: Agent Assist equips agents with smart suggestions, conversation context, sentiment analysis, and deep data integration, reducing handling times.\n* Multi-Channel Capability: Ensuring consistent customer support across all communication channels.\n* Data-Driven Insights: Real-time analytics and reports from Netomi AI Studio enable continuous interaction optimization.\n* Customizable Training: Adapt AI responses using historical data or pre-trained skills, aligning with brand values.\n* Broad System Integration: The platform syncs with essential business systems, forming a unified support framework.\n* Advanced AI Management: Offering comprehensive training and optimization for brand safety.\n* Enterprise-Grade Security: A strong commitment to protecting customer data and privacy.\n\n\nData Privacy \u0026 Security\n\nWe are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices:\n\nData Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.\nData Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure.\nData Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.\nData Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access.\nData Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.","raw_installation_instructions":"1. Login to Netomi AI Studio -\u003e Go to Settings -\u003e Integrations -\u003e Agent Assist -\u003e Add and select Zendesk\n2. Provide the Zendesk Subdomain URL and click Authorize\n3. In the subsequent page you will be redirected to, click Allow\n4. In the configuration step on Zendesk, you'll need to provide specific details for your AI Agent:\n    * Enter the AI Agent ID and AI Agent Reference ID to link the app to your AI Agent (Contact support@netomi.com if you need help locating these).\n    * Set the API Base URL to https://agenty-us.netomi.com/api.\n    * Enable options Summaries, Suggestions and Context Analysis based on your requirement\n    * Click Install\n5. For uninstalling, go to your Zendesk account, Admin Center → Apps and Integrations → Zendesk Support Apps → select Netomi Agent Assist → Uninstall","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1007707.apps.zdusercontent.com/1007707/assets/1781248290-efb49a1a1076778fb5d0d7e5ba740802/logo-small.png","large_icon":"https://1007707.apps.zdusercontent.com/1007707/assets/1781248290-efb49a1a1076778fb5d0d7e5ba740802/logo.png","screenshots":["https://1007707.apps.zdusercontent.com/1007707/assets/1781248290-efb49a1a1076778fb5d0d7e5ba740802/screenshot-0.png","https://1007707.apps.zdusercontent.com/1007707/assets/1781248290-efb49a1a1076778fb5d0d7e5ba740802/screenshot-1.png","https://1007707.apps.zdusercontent.com/1007707/assets/1781248290-efb49a1a1076778fb5d0d7e5ba740802/screenshot-2.png"],"installation_count":9},{"id":1008245,"name":"Ticket Deleter","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2819426,"app_id":1008245,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-05T03:47:29Z","updated_at":"2024-02-05T03:47:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4239,"entity_id":1008245,"app_id":1008245,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OfFZGHgiHkMfOsvApjGvhEn","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NCadtHgiHkMfOsv","cost_id":1274,"cost_type":"CostStripe","active":true,"created_at":"2024-02-05T03:47:33.000Z","updated_at":"2024-02-05T03:47:33.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-02-05T03:47:29Z","updated_at":"2026-04-25T16:33:59Z","terms_conditions_url":"https://www.datafoxlabs.com/terms-of-use/zendesk-applications","app_organization":{"id":5845,"name":"Datafox Labs","email":"datafox000@gmail.com","website":"","country_code":"SG","stripe_account_id":"acct_1NCadtHgiHkMfOsv","state":"unpublished"},"locations":[2,7],"date_published":"2024-02-06T16:58:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2025-10-01T16:20:15Z","owner_id":269519,"author_name":"DataFox Labs","author_email":"help.datafox@gmail.com","author_url":"https://www.datafoxlabs.com/","short_description":"App enables bulk deletion of closed/solved tickets.","long_description":"\u003cp\u003eAre you also struggling to delete \u003cstrong\u003eSolved\u003c/strong\u003e and \u003cstrong\u003eClosed\u003c/strong\u003e tickets to reduce your storage on Zendesk and comply with your local ticket deletion policy? To comply with regulation, companies are required to remove ticket data that is no longer needed. Manually deleting them would take multiple weeks for almost every company - and that every month! \u003cstrong\u003eThe Ticket Deleter app will help you do this quickly with a few clicks.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits of using Ticket Deleter App:\u003c/strong\u003e\u003cbr\u003e\n* Comply with GDPR regulation on deleting old ticket data without busting your budget\u003cbr\u003e\n* Save costs on ticket storage on Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eHow It Works\u003c/h5\u003e\n\n\u003cp\u003eUsing the Ticket Deleter app is super easy - here\u0026#39;s how it works:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e🗑️ Filter tickets by \u003cstrong\u003estatus\u003c/strong\u003e (e.g. Solved and Closed Tickets), \u003cstrong\u003edate range\u003c/strong\u003e and \u003cstrong\u003etags\u003c/strong\u003e that you want to delete\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e💡 By default, the app will perform a soft delete on selected tickets. Once tickets are soft-deleted, you have a 30-day window to restore if they were accidentally deleted. After 30 days the soft-deleted tickets will automatically be deleted permanently.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🔥 New permanent delete feature. This setting will empower users to permanently delete tickets without the need to wait for the 30-day period.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e❗️ (NEW) A more CUSTOMIZED tag filtering. You can now filter using compound tags. Use ! to negate a tag when searching for tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more detailed information on how to use the ticket deleter app, please refer \u003ca href=\"https://www.datafoxlabs.com/docs/ticket-deleter-app\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch5\u003eFeatures\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDeletes tickets\u003c/strong\u003e that were Solved and/or Closed in the period you define\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFilter tickets\u003c/strong\u003e based on \u003cstrong\u003edate\u003c/strong\u003e and \u003cstrong\u003etags\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSaves you hours every month\u003c/strong\u003e by deleting old tickets quickly, ensuring you stay GDPR compliant\u003c/li\u003e\n\u003cli\u003eInstallation \u0026amp; setup within \u003cstrong\u003e1 minute or less\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe have developed the Ticket Deleter app for our own customer support as we had over 5000 old closed tickets that were subject to be deleted. For the first few hundred, we tried to delete them manually, but it took hours and hours. Moreover, knowing that we have to constantly do that every month already caused us a headache. Hence, we decided to create an app to help with the deletion, ensuring GDPR compliance in the process.\u003c/p\u003e\n\n\u003cp\u003eFor any feedback on how to improve the app, please email \u003ca href=\"mailto:help.datafox@gmail.com\"\u003ehelp.datafox@gmail.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.datafoxlabs.com/apps/ticket-deleter/screenshot001.webp\" alt=\"Screenshot 01\" title=\"Screenshot 01\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.datafoxlabs.com/apps/ticket-deleter/screenshot002.webp\" alt=\"Screenshot 02\" title=\"Screenshot 02\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.datafoxlabs.com/apps/ticket-deleter/screenshot003.webp\" alt=\"Screenshot 02\" title=\"Screenshot 03\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eGet and install the app\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the installation process\u003c/li\u003e\n\u003cli\u003eOnce finished installing, you can open Ticket Deleter App in the navigation bar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more details on how to use the app you can \u003ca href=\"https://www.datafoxlabs.com/docs/ticket-deleter-app\"\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Are you also struggling to delete **Solved** and **Closed** tickets to reduce your storage on Zendesk and comply with your local ticket deletion policy? To comply with regulation, companies are required to remove ticket data that is no longer needed. Manually deleting them would take multiple weeks for almost every company - and that every month! **The Ticket Deleter app will help you do this quickly with a few clicks.**\n\n**Benefits of using Ticket Deleter App:**\n* Comply with GDPR regulation on deleting old ticket data without busting your budget\n* Save costs on ticket storage on Zendesk.\n\n\n##### How It Works\nUsing the Ticket Deleter app is super easy - here's how it works:\n\n* 🗑️ Filter tickets by **status** (e.g. Solved and Closed Tickets), **date range** and **tags** that you want to delete\n\n* 💡 By default, the app will perform a soft delete on selected tickets. Once tickets are soft-deleted, you have a 30-day window to restore if they were accidentally deleted. After 30 days the soft-deleted tickets will automatically be deleted permanently.\n\n* 🔥 New permanent delete feature. This setting will empower users to permanently delete tickets without the need to wait for the 30-day period.\n\n* ❗️ (NEW) A more CUSTOMIZED tag filtering. You can now filter using compound tags. Use ! to negate a tag when searching for tickets.\n\nFor more detailed information on how to use the ticket deleter app, please refer [here](https://www.datafoxlabs.com/docs/ticket-deleter-app).\n\n##### Features\n\n* **Deletes tickets** that were Solved and/or Closed in the period you define\n* **Filter tickets** based on **date** and **tags**\n* **Saves you hours every month** by deleting old tickets quickly, ensuring you stay GDPR compliant\n* Installation \u0026 setup within **1 minute or less**\n\nWe have developed the Ticket Deleter app for our own customer support as we had over 5000 old closed tickets that were subject to be deleted. For the first few hundred, we tried to delete them manually, but it took hours and hours. Moreover, knowing that we have to constantly do that every month already caused us a headache. Hence, we decided to create an app to help with the deletion, ensuring GDPR compliance in the process.\n\nFor any feedback on how to improve the app, please email [help.datafox@gmail.com](mailto:help.datafox@gmail.com)\n\n![Screenshot 01](https://images.datafoxlabs.com/apps/ticket-deleter/screenshot001.webp \"Screenshot 01\")\n\n![Screenshot 02](https://images.datafoxlabs.com/apps/ticket-deleter/screenshot002.webp \"Screenshot 02\")\n\n![Screenshot 02](https://images.datafoxlabs.com/apps/ticket-deleter/screenshot003.webp \"Screenshot 03\")","raw_installation_instructions":"* Get and install the app\n* Follow the instructions on the installation process\n* Once finished installing, you can open Ticket Deleter App in the navigation bar\n\nFor more details on how to use the app you can [click here](https://www.datafoxlabs.com/docs/ticket-deleter-app).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1008245.apps.zdusercontent.com/1008245/assets/1759258800-c589142cba83a70d7e66d9ccb4dc2e26/logo-small.png","large_icon":"https://1008245.apps.zdusercontent.com/1008245/assets/1759258800-c589142cba83a70d7e66d9ccb4dc2e26/logo.png","screenshots":["https://1008245.apps.zdusercontent.com/1008245/assets/1759258800-c589142cba83a70d7e66d9ccb4dc2e26/screenshot-0.png","https://1008245.apps.zdusercontent.com/1008245/assets/1759258800-c589142cba83a70d7e66d9ccb4dc2e26/screenshot-1.png","https://1008245.apps.zdusercontent.com/1008245/assets/1759258800-c589142cba83a70d7e66d9ccb4dc2e26/screenshot-2.png"],"installation_count":27},{"id":1008675,"name":"Jira Service Management by IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2821065,"app_id":1008675,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-06T14:31:49Z","updated_at":"2024-02-06T14:31:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4242,"entity_id":1008675,"app_id":1008675,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-06T14:31:51.000Z","updated_at":"2024-02-06T14:31:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-06T14:31:48Z","updated_at":"2025-04-04T00:11:20Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-14T17:01:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helpdeskapps.integratecloud.com/jira-integration-plans/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-14T17:01:00Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Zendesk-Jira Service Management Integration using IntegrateCloud.","long_description":"\u003cp\u003eIntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer\u0026#39;s experience and get updates on the issue\u0026#39;s resolution—all from within Zendesk\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLink one or more Zendesk tickets to existing Jira issues. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Jira issue from within Zendesk with all the info your engineering team needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotify a Jira user through a comment in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTags from Zendesk to Jira are shared allowing you to power your workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\u003c/p\u003e\n\n\u003cp\u003eZendesk - Multiple JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003eZendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk -Multiple JIRA app provides huge number of features in the app like \u003cstrong\u003eCreate New JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eLink Existing JIRA Issue\u003c/strong\u003e, \u003cstrong\u003eNotify linked JIRA Issues\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e** Create JIRA Issue ** \u003c/p\u003e\n\n\u003cp\u003eWhen clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706097762534/screenshot-1.png\" alt=\"Create JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098253930/image.png\" alt=\"Create JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing JIRA Issues\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098026686/image.png\" alt=\"Link JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e** Notify linked JIRA Issues ** \u003c/p\u003e\n\n\u003cp\u003eThis button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098449812/screenshot-3.png\" alt=\"Notify JIRA\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003efor any help related to setup, please visit to our support website \u003ca href=\"https://support.integratecloud.com/zendesk-jira-service-management-connector/zendesk-jira-service-management-integration\"\u003ehttps://support.integratecloud.com/zendesk-jira-service-management-connector/zendesk-jira-service-management-integration\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTHIS APP SUPPORTS MULTIPLE JIRA INSTANCES With single Zendesk instances.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog into your Zendesk account and navigate to \u003cstrong\u003eAdmin\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eMarketplace\u003c/strong\u003e under \u003cstrong\u003eApps\u003c/strong\u003e , and look for \u003cstrong\u003eMultiple JIRA Instance By IntegrateCloud\u003c/strong\u003e App then click \u003cstrong\u003eInstall\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to any of the existing tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, click on Begin Configuration button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA screen will be displayed where you need to enter your Zendesk API Token and JIRA credentials. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce you entered the credentials click on the submit button. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on submit button (Once credentials are verified) then a message is displayed as \u003cstrong\u003eSetup is successful\u003c/strong\u003e. \u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the close button and now you can start creating JIRA Issues. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk\n\n* Link one or more Zendesk tickets to existing Jira issues. \n\n* Create a new Jira issue from within Zendesk with all the info your engineering team needs.\n\n* Notify a Jira user through a comment in Zendesk.\n\n* Tags from Zendesk to Jira are shared allowing you to power your workflows.\n\n JIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.\n\n Zendesk - Multiple JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.\n\n Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk -Multiple JIRA app provides huge number of features in the app like **Create New JIRA Issue**, **Link Existing JIRA Issue**, **Notify linked JIRA Issues** \n\n ** Create JIRA Issue ** \n\n When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App. \n\n ![Create JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706097762534/screenshot-1.png) \n\n ![Create JIRA](https://files.helpdocs.io/4eyz2q3b1t/articles/bm361dtaqa/1706098253930/image.png) \n\n **Link Existing JIRA Issues**\n\n The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. 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Log into your Zendesk account and navigate to **Admin**. \n\n 2. Locate the **Marketplace** under **Apps** , and look for **Multiple JIRA Instance By IntegrateCloud** App then click **Install**. \n\n 3. Navigate to any of the existing tickets. \n\n 4. Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen. \n\n 5. Once the app is installed, click on Begin Configuration button. \n\n 6. A screen will be displayed where you need to enter your Zendesk API Token and JIRA credentials. \n\n 7. Once you entered the credentials click on the submit button. \n\n  8. Click on submit button (Once credentials are verified) then a message is displayed as **Setup is successful**. \n\n 9. Click on the close button and now you can start creating JIRA Issues. 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If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEngage with your Telegram™ users via Zendesk Suite (Sunshine Conversations). 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For more details on setup, please follow the instructions \u003ca href=\"https://datafox-labs.github.io/user-guide/how-to-install-messaging-for-telegram.html\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.** \n\nEngage with your Telegram™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more! \n\n **Benefits of using Messaging for Telegram:** \n\n* ⚡Quick no-code installation \n* ✉️ Send text, files and images back to Telegram users \n* 🏷️ Add macros, triggers, tags to Telegram tickets \n* 📊 Create custom reports in Explore on tickets from Telegram \n* 📈 Monitor Telegram tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above) \n\nFor any feedback on how to improve the app, please email [help.datafox@gmail.com](mailto:help.datafox@gmail.com)","raw_installation_instructions":"Install your app to start. For more details on setup, please follow the instructions [here](https://datafox-labs.github.io/user-guide/how-to-install-messaging-for-telegram.html).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1008961.apps.zdusercontent.com/1008961/assets/1709260895-5d08f628aab4be83bf8e8ecfa60eb754/logo-small.png","large_icon":"https://1008961.apps.zdusercontent.com/1008961/assets/1709260895-5d08f628aab4be83bf8e8ecfa60eb754/logo.png","screenshots":["https://1008961.apps.zdusercontent.com/1008961/assets/1709260895-5d08f628aab4be83bf8e8ecfa60eb754/screenshot-0.png","https://1008961.apps.zdusercontent.com/1008961/assets/1709260895-5d08f628aab4be83bf8e8ecfa60eb754/screenshot-1.png","https://1008961.apps.zdusercontent.com/1008961/assets/1709260895-5d08f628aab4be83bf8e8ecfa60eb754/screenshot-2.png"],"installation_count":4},{"id":1008983,"name":"Zenbots.ai","state":"published","version":"0.7.2","framework_version":"2.0","parameters":[{"id":2821961,"app_id":1008983,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-07T14:39:16Z","updated_at":"2024-02-07T14:39:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4247,"entity_id":1008983,"app_id":1008983,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-07T14:39:18.000Z","updated_at":"2024-02-07T14:39:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-07T14:39:15Z","updated_at":"2025-04-04T00:11:21Z","terms_conditions_url":null,"app_organization":{"id":6277,"name":"Zenbots.ai","email":"support@zenbots.ai","website":"https://www.zenbots.ai","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-03-04T19:01:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zenbots.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-02-28T18:58:13Z","owner_id":269519,"author_name":"Zenbots","author_email":"info@zenbots.ai","author_url":"https://www.zenbots.ai","short_description":"Fully automated AI chatbot with access to your Zendesk Guides.","long_description":"\u003cp\u003eZenbots is a fully automated Zendesk AI Chatbot, designed to seamlessly integrate with your Zendesk Guides, providing instant access to documentation and streamlining customer support operations. Chatbot is simple to set up and is ready to use in just under 24 hours, conveniently located in the Zendesk Support sidebar for easy access.\u003c/p\u003e\n\n\u003cp\u003eOur services include:\u003cbr\u003e\n - \u003cstrong\u003eNative Zendesk App:\u003c/strong\u003e Use AI chatbot directly from the Zendesk Support sidebar.\u003cbr\u003e\n - \u003cstrong\u003eAccurate responses:\u003c/strong\u003e Responses are created based on your Zendesk Guides articles providing accurate answers.\u003cbr\u003e\n - \u003cstrong\u003eAutomated AI training:\u003c/strong\u003e Your chatbot will have automatic access to support articles from your Zendesk Guides module.\u003cbr\u003e\n - \u003cstrong\u003eEasy to setup:\u003c/strong\u003e Just open the app for the first time to start the training.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start using the Zenbots.ai chatbot in Zendesk Support, follow these step-by-step instructions:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall:\u003c/strong\u003e Go to the Zendesk Marketplace and install the Zendesk Support app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActivate:\u003c/strong\u003e Visit \u003ca href=\"https://www.zenbots.ai/pricing\"\u003eZenbots.ai\u003c/a\u003e and select the AI chatbot plan.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSetup:\u003c/strong\u003e Open the app and the AI chatbot training will start automatically (it will take up to 24 hours).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUse:\u003c/strong\u003e Once the training is completed you will be able to ask questions from Zendesk Support sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor guidance and support during installation, contact our support team at support@zenbots.ai.\u003c/p\u003e\n","raw_long_description":"Zenbots is a fully automated Zendesk AI Chatbot, designed to seamlessly integrate with your Zendesk Guides, providing instant access to documentation and streamlining customer support operations. Chatbot is simple to set up and is ready to use in just under 24 hours, conveniently located in the Zendesk Support sidebar for easy access.\n\nOur services include:\n - **Native Zendesk App:** Use AI chatbot directly from the Zendesk Support sidebar.\n - **Accurate responses:** Responses are created based on your Zendesk Guides articles providing accurate answers.\n - **Automated AI training:** Your chatbot will have automatic access to support articles from your Zendesk Guides module.\n - **Easy to setup:** Just open the app for the first time to start the training.","raw_installation_instructions":"To start using the Zenbots.ai chatbot in Zendesk Support, follow these step-by-step instructions:\n\n1. **Install:** Go to the Zendesk Marketplace and install the Zendesk Support app.\n2. **Activate:** Visit [Zenbots.ai](https://www.zenbots.ai/pricing) and select the AI chatbot plan.\n3. **Setup:** Open the app and the AI chatbot training will start automatically (it will take up to 24 hours).\n4. **Use:** Once the training is completed you will be able to ask questions from Zendesk Support sidebar.\n\nFor guidance and support during installation, contact our support team at support@zenbots.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1008983.apps.zdusercontent.com/1008983/assets/1709133376-c2a7bf78116398f07f0834fbb9bfa4a6/logo-small.png","large_icon":"https://1008983.apps.zdusercontent.com/1008983/assets/1709133376-c2a7bf78116398f07f0834fbb9bfa4a6/logo.png","screenshots":["https://1008983.apps.zdusercontent.com/1008983/assets/1709133376-c2a7bf78116398f07f0834fbb9bfa4a6/screenshot-0.png","https://1008983.apps.zdusercontent.com/1008983/assets/1709133376-c2a7bf78116398f07f0834fbb9bfa4a6/screenshot-1.png","https://1008983.apps.zdusercontent.com/1008983/assets/1709133376-c2a7bf78116398f07f0834fbb9bfa4a6/screenshot-2.png"],"installation_count":6},{"id":1009063,"name":"Stylo Scribe","state":"published","version":"1.0.9","framework_version":"2.0","parameters":[{"id":2822207,"app_id":1009063,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-07T20:11:39Z","updated_at":"2024-02-07T20:11:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2822203,"app_id":1009063,"name":"oai_api_key","kind":"password","required":false,"position":1,"created_at":"2024-02-07T20:11:39Z","updated_at":"2024-02-07T20:11:39Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2822204,"app_id":1009063,"name":"authorize_oai_usage","kind":"checkbox","required":false,"position":2,"created_at":"2024-02-07T20:11:39Z","updated_at":"2024-02-07T20:11:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2836983,"app_id":1009063,"name":"ticket_editor_enabled","kind":"checkbox","required":false,"position":3,"created_at":"2024-02-22T19:29:26Z","updated_at":"2024-02-22T19:29:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2836984,"app_id":1009063,"name":"agent_write_access","kind":"checkbox","required":false,"position":4,"created_at":"2024-02-22T19:29:26Z","updated_at":"2024-02-22T19:29:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2822206,"app_id":1009063,"name":"scribe_settings","kind":"hidden","required":false,"position":5,"created_at":"2024-02-07T20:11:39Z","updated_at":"2024-02-22T19:29:26Z","default_value":"{\"model\":\"gpt-3.5-turbo-1106\",\"tokenRange\":\"1000\",\"lengthPreset\":\"concise\",\"formalityPreset\":\"neutral\",\"tonePreset\":\"professional\",\"descriptorArr\":[],\"blacklistArr\":[],\"omitArr\":[]}","secure":false,"scopes":null,"options":null},{"id":2836985,"app_id":1009063,"name":"article_trial_credits","kind":"hidden","required":false,"position":6,"created_at":"2024-02-22T19:29:26Z","updated_at":"2024-02-22T19:29:26Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":2836986,"app_id":1009063,"name":"translation_trial_credits","kind":"hidden","required":false,"position":7,"created_at":"2024-02-22T19:29:26Z","updated_at":"2024-02-22T19:29:26Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":3530900,"app_id":1009063,"name":"platform_shared_secret","kind":"hidden","required":false,"position":8,"created_at":"2026-03-04T20:05:21Z","updated_at":"2026-03-04T20:05:21Z","default_value":"scribe-platform-shared-secret","secure":true,"scopes":null,"options":null}],"plans":[{"id":4248,"entity_id":1009063,"app_id":1009063,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-07T20:11:41.000Z","updated_at":"2024-02-07T20:11:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":5,"count":{"5":11,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q82X6CKRSQ","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-07T20:11:38Z","updated_at":"2026-03-04T20:05:22Z","terms_conditions_url":"https://www.askstylo.com/terms-of-service","app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10,2,9,7],"date_published":"2024-02-29T21:30:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.askstylo.com/pricing"},"location_names":["ticket_sidebar","ticket_editor","nav_bar","modal","background"],"last_update_time":"2026-03-04T20:05:16Z","owner_id":269519,"author_name":"Stylo","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"Create and translate knowledge base articles with AI","long_description":"\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_banner.png\" alt=\"Stylo Scribe: AI for your Help Center\"\u003e \u003c/p\u003e\n\n\u003ch1\u003ePower-up your Help Center with Stylo’s AI in Zendesk\u003c/h1\u003e\n\n\u003cp\u003eUsing the GPT technology from OpenAI, Stylo Scribe enables you to craft comprehensive help center articles directly from your ticket comments. Ensuring that each piece is relevant, informative, and on-brand.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate new help center articles based on ticket comments\u003c/li\u003e\n\u003cli\u003eControl and customize content generation to stay on-brand at the length you want\u003c/li\u003e\n\u003cli\u003eLocalize/translate new and existing articles into any language\u003c/li\u003e\n\u003cli\u003eComprehensive Scorecard evaluates your help center and provides improvement suggestions\u003c/li\u003e\n\u003cli\u003eView and insert links to existing knowledge base articles with one click\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAI-Powered Article Generation\u003c/h2\u003e\n\n\u003cp\u003eLeveraging your ticket comments, Stylo Scribe generates detailed help center articles at the click of a button. Ensure your content aligns perfectly with your brand’s voice with adjustable settings for tone, style, length, and custom descriptors. Word and phrase blacklists allow you to filter out unwanted language.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_article_creation.png\" alt=\"Create knowledge base articles in one click\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eMultilingual Localization\u003c/h2\u003e\n\n\u003cp\u003eBreak language barriers by localizing articles into various languages. Stylo Scribe effortlessly fills the gaps in your help center, making sure no customer is left without support in their native language.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_translation.png\" alt=\"IMAGE: Translate any article instantly\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eComprehensive Scorecard\u003c/h2\u003e\n\n\u003cp\u003eEvaluate your help center\u0026#39;s performance with an insightful Scorecard. This feature assesses multiple metrics, including readability, article length, missing translations, and problematic phrases, providing you with a clear picture of where your content stands and where it can improve.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_scorecard.png\" alt=\"Know how you’re doing and get 1-click improvements\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy choose Scribe?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Efficiency\u003c/strong\u003e: Rapidly generate high-quality content, reducing the time and effort spent on manual article writing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConsistent Quality\u003c/strong\u003e: Ensure a consistent tone and style across all help center articles.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGlobal Reach\u003c/strong\u003e: Expand your support to a global audience with seamless translation capabilities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData-Driven Insights\u003c/strong\u003e: Make informed decisions to enhance your help center\u0026#39;s effectiveness and customer satisfaction. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://askstylo.com\"\u003easkstylo.com\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/apps\"\u003e\u003cimg src=\"https://tinyurl.com/mrxam2mu\" alt=\"Stylo App Suite\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/case-study\"\u003e\u003cimg src=\"http://tinyurl.com/2vtvwek8\" alt=\"Customers that trust Stylo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://askstylo.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, just click \u0026#39;install\u0026#39;. If you prefer to use the lifetime free version, simply input your OpenAI API key and authorize its usage.\u003c/p\u003e\n","raw_long_description":"![Stylo Scribe: AI for your Help Center](https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_banner.png) \n\n# Power-up your Help Center with Stylo’s AI in Zendesk\n\nUsing the GPT technology from OpenAI, Stylo Scribe enables you to craft comprehensive help center articles directly from your ticket comments. Ensuring that each piece is relevant, informative, and on-brand.\n\n## Key Features:\n- Generate new help center articles based on ticket comments\n- Control and customize content generation to stay on-brand at the length you want\n- Localize/translate new and existing articles into any language\n- Comprehensive Scorecard evaluates your help center and provides improvement suggestions\n- View and insert links to existing knowledge base articles with one click\n\n## AI-Powered Article Generation\nLeveraging your ticket comments, Stylo Scribe generates detailed help center articles at the click of a button. Ensure your content aligns perfectly with your brand’s voice with adjustable settings for tone, style, length, and custom descriptors. Word and phrase blacklists allow you to filter out unwanted language.\n\n ![Create knowledge base articles in one click](https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_article_creation.png)\n\n## Multilingual Localization\nBreak language barriers by localizing articles into various languages. Stylo Scribe effortlessly fills the gaps in your help center, making sure no customer is left without support in their native language.\n\n ![IMAGE: Translate any article instantly](https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_translation.png)\n\n## Comprehensive Scorecard\nEvaluate your help center's performance with an insightful Scorecard. This feature assesses multiple metrics, including readability, article length, missing translations, and problematic phrases, providing you with a clear picture of where your content stands and where it can improve.\n\n ![Know how you’re doing and get 1-click improvements](https://assets.askstylo.services/img/marketplace/scribe/marketplace_scribe_scorecard.png)\n\n## Why choose Scribe?\n- **Enhanced Efficiency**: Rapidly generate high-quality content, reducing the time and effort spent on manual article writing.\n- **Consistent Quality**: Ensure a consistent tone and style across all help center articles.\n- **Global Reach**: Expand your support to a global audience with seamless translation capabilities.\n- **Data-Driven Insights**: Make informed decisions to enhance your help center's effectiveness and customer satisfaction. \n\n Learn more at [askstylo.com](https://askstylo.com) \n\n [![Stylo App Suite](https://tinyurl.com/mrxam2mu)](https://askstylo.com/apps) \n\n [![Customers that trust Stylo](http://tinyurl.com/2vtvwek8)](https://askstylo.com/case-study)\n\n [Privacy Policy](https://askstylo.com/privacy-policy)","raw_installation_instructions":"To get started, just click 'install'. If you prefer to use the lifetime free version, simply input your OpenAI API key and authorize its usage.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1009063.apps.zdusercontent.com/1009063/assets/1772654400-5364767de433869735467a985cb99794/logo-small.png","large_icon":"https://1009063.apps.zdusercontent.com/1009063/assets/1772654400-5364767de433869735467a985cb99794/logo.png","screenshots":["https://1009063.apps.zdusercontent.com/1009063/assets/1772654400-5364767de433869735467a985cb99794/screenshot-0.png","https://1009063.apps.zdusercontent.com/1009063/assets/1772654400-5364767de433869735467a985cb99794/screenshot-1.png","https://1009063.apps.zdusercontent.com/1009063/assets/1772654400-5364767de433869735467a985cb99794/screenshot-2.png"],"installation_count":63},{"id":1009600,"name":"USU Agent 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platform. Together with Zendesk, it puts your company\u0026#39;s entire knowledge at agents\u0026#39; fingertips, boosting productivity and first call resolutions while reducing ticket and call volume.\u003c/p\u003e\n\n\u003ch3\u003eUSU Agent Assist\u003c/h3\u003e\n\n\u003cp\u003eUSU Agent Assist gives agents immediate access to the information they need when and where they need it — all without leaving Zendesk. The USU Agent Assist widget automatically searches for information relevant to the current open issue and displays it compactly in a widget. The agent can resolve the issue using the information provided or use parts of it that are relevant to the solution.\u003c/p\u003e\n\n\u003cp\u003eSpend more time helping and less time searching.\u003c/p\u003e\n\n\u003ch3\u003eCentral, Up-to-Date \u0026amp; Accurate\u003c/h3\u003e\n\n\u003cp\u003eBenefit from a single source of truth for your company. Eliminate duplicates and data spread across shared drives, folders, local computers and more. Agents have only 1 place to search for answers and can be confident they have the latest support information.\u003c/p\u003e\n\n\u003ch3\u003eDecision Trees\u003c/h3\u003e\n\n\u003cp\u003eOur built-in visual decision tree tool enables you to easily create decision trees with no code required. They are ideal troubleshooting tools and ensure consistent service in your contact center and make new agents productive faster.\u003c/p\u003e\n\n\u003cp\u003eStart delivering better customer experiences today.\u003c/p\u003e\n\n\u003ch3\u003eAI\u003c/h3\u003e\n\n\u003cp\u003eUSU Knowledge Management enhances agent productivity with integrated AI capabilities.\u003c/p\u003e\n\n\u003cp\u003eThe underlying search can leverage vector-based retrieval (AI Search) to deliver highly relevant results, even when queries are phrased naturally or imprecisely. This ensures agents receive the best possible matches from your knowledge base with minimal effort.\u003cbr\u003e\nIn addition, an AI Agent can be embedded directly into your Zendesk workflow. This AI Agent uses your organization’s verified knowledge from USU Knowledge Management to provide context-aware suggestions, summarize complex information, or guide agents through resolutions.\u003c/p\u003e\n\n\u003cp\u003eAll AI features are designed to improve speed, accuracy, and consistency — always grounded in your trusted, up‑to‑date knowledge.\u003c/p\u003e\n\n\u003ch3\u003eSecurity \u0026amp; Data Privacy\u003c/h3\u003e\n\n\u003cp\u003eOur application requires secure authentication before any access to customer data is granted. The authentication method depends on the customer\u0026#39;s configuration and may include SAML, OAuth 2.0, or other supported identity providers.\u003cbr\u003e\nAccess to customer data is strictly protected and only available after successful authentication. We do not store or share customer data without consent.\u003cbr\u003e\nWe implement industry-standard encryption and access controls to ensure that customer data is not misused or exposed to unauthorized access.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://usu.com\"\u003ehttps://usu.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGet and install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow the instructions on the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the URL provided by the USU Knowledge Management team to connect your USU Knowledge Management.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure what informations of the issue will be used to search.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### USU Knowledge Management\nUSU Knowledge Management is the leading knowledge management platform. Together with Zendesk, it puts your company's entire knowledge at agents' fingertips, boosting productivity and first call resolutions while reducing ticket and call volume.\n\n### USU Agent Assist\nUSU Agent Assist gives agents immediate access to the information they need when and where they need it — all without leaving Zendesk. The USU Agent Assist widget automatically searches for information relevant to the current open issue and displays it compactly in a widget. The agent can resolve the issue using the information provided or use parts of it that are relevant to the solution.\n\nSpend more time helping and less time searching.\n\n### Central, Up-to-Date \u0026 Accurate\nBenefit from a single source of truth for your company. Eliminate duplicates and data spread across shared drives, folders, local computers and more. Agents have only 1 place to search for answers and can be confident they have the latest support information.\n\n### Decision Trees\nOur built-in visual decision tree tool enables you to easily create decision trees with no code required. They are ideal troubleshooting tools and ensure consistent service in your contact center and make new agents productive faster.\n\nStart delivering better customer experiences today.\n\n### AI\nUSU Knowledge Management enhances agent productivity with integrated AI capabilities.\n\nThe underlying search can leverage vector-based retrieval (AI Search) to deliver highly relevant results, even when queries are phrased naturally or imprecisely. This ensures agents receive the best possible matches from your knowledge base with minimal effort.\nIn addition, an AI Agent can be embedded directly into your Zendesk workflow. This AI Agent uses your organization’s verified knowledge from USU Knowledge Management to provide context-aware suggestions, summarize complex information, or guide agents through resolutions.\n\nAll AI features are designed to improve speed, accuracy, and consistency — always grounded in your trusted, up‑to‑date knowledge.\n\n### Security \u0026 Data Privacy\nOur application requires secure authentication before any access to customer data is granted. The authentication method depends on the customer's configuration and may include SAML, OAuth 2.0, or other supported identity providers.\nAccess to customer data is strictly protected and only available after successful authentication. We do not store or share customer data without consent.\nWe implement industry-standard encryption and access controls to ensure that customer data is not misused or exposed to unauthorized access.\n\n[https://usu.com](https://usu.com)","raw_installation_instructions":"- Get and install the app.\n\n- Follow the instructions on the installation process.\n\n- Enter the URL provided by the USU Knowledge Management team to connect your USU Knowledge Management.\n\n- Configure what informations of the issue will be used to search.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1009600.apps.zdusercontent.com/1009600/assets/1771307040-2332f36543c90548d842add20fa8c7b9/logo-small.png","large_icon":"https://1009600.apps.zdusercontent.com/1009600/assets/1771307040-2332f36543c90548d842add20fa8c7b9/logo.png","screenshots":["https://1009600.apps.zdusercontent.com/1009600/assets/1771307040-2332f36543c90548d842add20fa8c7b9/screenshot-0.png","https://1009600.apps.zdusercontent.com/1009600/assets/1771307040-2332f36543c90548d842add20fa8c7b9/screenshot-1.png","https://1009600.apps.zdusercontent.com/1009600/assets/1771307040-2332f36543c90548d842add20fa8c7b9/screenshot-2.png"],"installation_count":2},{"id":1009605,"name":"Onward Package Protection","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2823880,"app_id":1009605,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-09T16:13:47Z","updated_at":"2024-02-09T16:13:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4253,"entity_id":1009605,"app_id":1009605,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-09T16:13:50.000Z","updated_at":"2024-02-09T16:13:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-09T16:13:47Z","updated_at":"2026-06-03T20:29:49Z","terms_conditions_url":null,"app_organization":{"id":6195,"name":"Onward","email":"help@useonward.com","website":"https://useonward.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-23T16:41:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T20:29:46Z","owner_id":269519,"author_name":"Onward","author_email":"support@useonward.com","author_url":"https://useonward.com","short_description":"File Onward claims and track their progress","long_description":"\u003ch3\u003eIncrease loyalty, provide peace of mind \u0026amp; protect the planet with Onward Checkout+\u003c/h3\u003e\n\n\u003cp\u003eOnward is a holistic post-purchase platform for modern brands. Our product ensures customers get what they purchased while also rewarding them for being a loyal customer. Our all-in-one widget fits seamlessly into any theme and allows customers to insure their orders from any unforeseen issues that may arise from the time they make the order to the moment they receive their package. In addition to protecting orders, Onward drives loyalty with rewards, covers the cost of returns and protects the planet with carbon offsets.\u003c/p\u003e\n\n\u003cp\u003eYour customers get the benefit of a seamless claims flow with same-day resolutions if any shipping issues arise. Onward handles all of the support for delivery issues and pays for the cost of replacement orders or refunds in the event something comes up.\u003c/p\u003e\n\n\u003cp\u003eOur Zendesk app makes it so you can easily see which orders are protected with Onward Checkout+ and make a claim on behalf of your customers from within Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eThe Onward app accesses only the ticket requester\u0026#39;s name and email and the current agent\u0026#39;s name. These are used solely to look up the customer\u0026#39;s orders and claims in your Onward account and to let agents file or view claims from inside Zendesk Support. The app does not access, request, or store ticket subjects, bodies, attachments, or other ticket metadata beyond what\u0026#39;s required to render the sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTransmission and storage.\u003c/strong\u003e All communication between the Onward app and Onward\u0026#39;s servers happens over HTTPS. Requests from Zendesk to Onward are authenticated and signed using JWT URLs and OAuth, so Onward verifies that every request originates from your authorized Zendesk account. Internally, Onward maintains an information-security standard, including encryption and multifactor authentication on systems that handle customer data. Onward is SOC 2 compliant.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess and use.\u003c/strong\u003e Customer order and claim data is accessible only to the merchant\u0026#39;s authorized Zendesk agents and to Onward personnel as needed to operate the service. Onward does not sell or rent customer personal information to third-party data brokers or marketing companies, and does not use Zendesk-sourced data for any purpose beyond the merchant\u0026#39;s own claims and order workflows.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncident response.\u003c/strong\u003e Onward maintains documented incident-response procedures and notifies affected merchants and customers within the timeframes required by law if a security event involving their data is identified.\u003c/p\u003e\n\n\u003cp\u003eFor full details on how Onward collects, uses, retains, and protects customer data — including rights under CCPA and other applicable laws — see Onward\u0026#39;s Privacy and Data Security Statement: https://useonward.com/docs/privacy-and-data-security-statement.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePrerequisite:\u003c/strong\u003e You must already have the Onward app installed in Shopify. If you don\u0026#39;t, reach out to sales@useonward.com.\u003c/p\u003e\n\n\u003cp\u003eTo install the Onward app in Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button above.\u003c/li\u003e\n\u003cli\u003eConfirm the app\u0026#39;s permissions and complete installation.\u003c/li\u003e\n\u003cli\u003eOpen any ticket in Zendesk Support — the Onward panel will appear in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eUse the sidebar to file a new claim, or view the status of an existing one.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Increase loyalty, provide peace of mind \u0026 protect the planet with Onward Checkout+\n\nOnward is a holistic post-purchase platform for modern brands. Our product ensures customers get what they purchased while also rewarding them for being a loyal customer. Our all-in-one widget fits seamlessly into any theme and allows customers to insure their orders from any unforeseen issues that may arise from the time they make the order to the moment they receive their package. In addition to protecting orders, Onward drives loyalty with rewards, covers the cost of returns and protects the planet with carbon offsets.\n\nYour customers get the benefit of a seamless claims flow with same-day resolutions if any shipping issues arise. Onward handles all of the support for delivery issues and pays for the cost of replacement orders or refunds in the event something comes up.\n\nOur Zendesk app makes it so you can easily see which orders are protected with Onward Checkout+ and make a claim on behalf of your customers from within Zendesk.\n\n### Data and privacy\n\nThe Onward app accesses only the ticket requester's name and email and the current agent's name. These are used solely to look up the customer's orders and claims in your Onward account and to let agents file or view claims from inside Zendesk Support. The app does not access, request, or store ticket subjects, bodies, attachments, or other ticket metadata beyond what's required to render the sidebar.\n\n**Transmission and storage.** All communication between the Onward app and Onward's servers happens over HTTPS. Requests from Zendesk to Onward are authenticated and signed using JWT URLs and OAuth, so Onward verifies that every request originates from your authorized Zendesk account. Internally, Onward maintains an information-security standard, including encryption and multifactor authentication on systems that handle customer data. Onward is SOC 2 compliant.\n\n**Access and use.** Customer order and claim data is accessible only to the merchant's authorized Zendesk agents and to Onward personnel as needed to operate the service. Onward does not sell or rent customer personal information to third-party data brokers or marketing companies, and does not use Zendesk-sourced data for any purpose beyond the merchant's own claims and order workflows.\n\n**Incident response.** Onward maintains documented incident-response procedures and notifies affected merchants and customers within the timeframes required by law if a security event involving their data is identified.\n\nFor full details on how Onward collects, uses, retains, and protects customer data — including rights under CCPA and other applicable laws — see Onward's Privacy and Data Security Statement: https://useonward.com/docs/privacy-and-data-security-statement.","raw_installation_instructions":"**Prerequisite:** You must already have the Onward app installed in Shopify. If you don't, reach out to sales@useonward.com.\n\nTo install the Onward app in Zendesk:\n\n1. Click the **Install** button above.\n2. Confirm the app's permissions and complete installation.\n3. Open any ticket in Zendesk Support — the Onward panel will appear in the ticket sidebar.\n4. 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PDF","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2825404,"app_id":1010199,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-12T23:08:18Z","updated_at":"2024-02-12T23:08:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2825400,"app_id":1010199,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-02-12T23:08:18Z","updated_at":"2024-02-12T23:08:18Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2825401,"app_id":1010199,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-02-12T23:08:18Z","updated_at":"2024-02-12T23:08:18Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2825402,"app_id":1010199,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-02-12T23:08:18Z","updated_at":"2024-02-12T23:08:18Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2825403,"app_id":1010199,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-02-12T23:08:18Z","updated_at":"2024-02-12T23:08:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3103604,"app_id":1010199,"name":"batchExportSettings","kind":"hidden","required":false,"position":5,"created_at":"2024-11-13T18:22:52Z","updated_at":"2024-11-13T18:22:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3117363,"app_id":1010199,"name":"batchExportClientToken","kind":"hidden","required":false,"position":6,"created_at":"2024-12-04T17:27:04Z","updated_at":"2024-12-04T17:27:04Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4254,"entity_id":1010199,"app_id":1010199,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-12T23:08:20.000Z","updated_at":"2024-02-12T23:08:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-12T23:08:17Z","updated_at":"2026-09-02T19:15:18Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-02-14T18:53:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2026-09-02T19:15:14Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Easily export Zendesk tickets in PDF format","long_description":"\u003ch2\u003eKnots Export Tickets as PDF in a nutshell:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport and archive your Zendesk tickets fully automatically, preserving all important data and formatting in human-readable form.\u003c/li\u003e\n\u003cli\u003eSearch for and export specific tickets in bulk.\u003c/li\u003e\n\u003cli\u003eCustomize your ticket export, include attachments, tags, comments, and more.\u003c/li\u003e\n\u003cli\u003eExport tickets to FTP, SFTP, or cloud storage.\u003c/li\u003e\n\u003cli\u003eName the exports flexibly, based on ticket ID, requester, or brand.\u003c/li\u003e\n\u003cli\u003eUse the option to bulk-delete the exported tickets in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eExport Tickets, lower storage costs\u003c/h2\u003e\n\n\u003cp\u003eEasily manage your Zendesk tickets by exporting them to PDF, customized to your specific needs. Keep your ticket data organized and easily accessible, and free up valuable storage space with the option to bulk delete exported/archived tickets.\u003c/p\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eExport Tickets to PDF\u003c/strong\u003e, you can streamline your ticket management process by choosing exactly what data you want to keep, including\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAttachments and tags\u003c/li\u003e\n\u003cli\u003ePublic and private comments\u003c/li\u003e\n\u003cli\u003eSide conversations and their attachments\u003c/li\u003e\n\u003cli\u003eUser and ticket field names\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eMaintain compliance, improve data accessibility, and optimize your storage\u003c/strong\u003e with this powerful tool.\u003c/p\u003e\n\n\u003ch2\u003eHow does the automatic ticket export work?\u003c/h2\u003e\n\n\u003ch3\u003eEvent-based triggers\u003c/h3\u003e\n\n\u003cp\u003eSet conditions to automatically export tickets, such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll resolved tickets\u003c/li\u003e\n\u003cli\u003eTickets older than two years\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhen these conditions are met, your tickets are converted to PDFs and sent to your designated storage, organized by your chosen naming convention.\u003c/p\u003e\n\n\u003ch3\u003eBatch export via search\u003c/h3\u003e\n\n\u003cp\u003eSearch for and export specific tickets in bulk. For example:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u0026quot;Export all tickets solved between October 15 and 20.\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Export tickets from a specific team or group.\u0026quot;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdvanced users can leverage Zendesk’s search tools for more detailed searches.\u003c/p\u003e\n\n\u003ch3\u003eBulk delete option\u003c/h3\u003e\n\n\u003cp\u003eAfter exporting, you can easily delete archived tickets in bulk to free up storage space.\u003c/p\u003e\n\n\u003ch3\u003eMore than just tidying up!\u003c/h3\u003e\n\n\u003ch4\u003e1. Reduce costs\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce hardware and IT costs while freeing agents from manual ticket archiving.\u003c/li\u003e\n\u003cli\u003eQuickly set up in as little as two minutes without disrupting your workflow.\u003c/li\u003e\n\u003cli\u003eSimple and fair pricing for cost-effective ticket management.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e2. Improve collaboration\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eStreamline storage and provide customized access to relevant ticket data for customers and partners.\u003c/li\u003e\n\u003cli\u003eEnsure that data retention meets strict security and compliance standards.\u003c/li\u003e\n\u003cli\u003eShare PDF ticket records with stakeholders without granting full system access.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e3. Improve customer satisfaction\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eImprove data recovery response times and personalize customer interactions.\u003c/li\u003e\n\u003cli\u003eLeverage historical data for insight and improved service quality.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch5\u003eThe Knots Benefits\u003c/h5\u003e\n\n\u003cp\u003eOur customers love how our Zendesk apps make their workdays easier!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e14-day free trial\u003c/strong\u003e: No risk, try before you buy.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOut-of-the-box functionality\u003c/strong\u003e: Easy to set up and intuitive to use.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFair pricing\u003c/strong\u003e: We got the right package for everyone.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOutstanding support\u003c/strong\u003e: Free setup assistance from our consultants, if needed.\u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003e Visit us\u003c/a\u003e or \u003ca href=\"https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003ebook a call\u003c/a\u003e!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eExplore More from Knots\u003c/h5\u003e\n\n\u003cp\u003eEnhance your Zendesk workflow with our suite of apps. Combine \u003cstrong\u003eExport Tickets as PDF\u003c/strong\u003e with the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots\"\u003eOCR Reader\u003c/a\u003e for seamless image-to-text conversion, or use \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/\"\u003eAI Ticket Autofill\u003c/a\u003e to speed up response times. Discover the full range of our powerful tools at \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e and start transforming your workday today!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Export Tickets as PDF\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Export Tickets as PDF icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us/articles/18712798657042-PDF-Ticket-Export-and-Archive?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003evisit our FAQ\u003c/a\u003e or contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Knots Export Tickets as PDF in a nutshell:\n\n* Export and archive your Zendesk tickets fully automatically, preserving all important data and formatting in human-readable form.\n* Search for and export specific tickets in bulk.\n* Customize your ticket export, include attachments, tags, comments, and more.\n* Export tickets to FTP, SFTP, or cloud storage.\n* Name the exports flexibly, based on ticket ID, requester, or brand.\n* Use the option to bulk-delete the exported tickets in Zendesk.\n\n## Export Tickets, lower storage costs\n\nEasily manage your Zendesk tickets by exporting them to PDF, customized to your specific needs. Keep your ticket data organized and easily accessible, and free up valuable storage space with the option to bulk delete exported/archived tickets.\n\nWith **Export Tickets to PDF**, you can streamline your ticket management process by choosing exactly what data you want to keep, including\n\n* Attachments and tags\n* Public and private comments\n* Side conversations and their attachments\n* User and ticket field names\n\n**Maintain compliance, improve data accessibility, and optimize your storage** with this powerful tool.\n\n## How does the automatic ticket export work?\n### Event-based triggers\nSet conditions to automatically export tickets, such as:\n\n* All resolved tickets\n* Tickets older than two years\n\nWhen these conditions are met, your tickets are converted to PDFs and sent to your designated storage, organized by your chosen naming convention.\n\n### Batch export via search\nSearch for and export specific tickets in bulk. For example:\n\n* \"Export all tickets solved between October 15 and 20.\"\n* \"Export tickets from a specific team or group.\"\n\nAdvanced users can leverage Zendesk’s search tools for more detailed searches.\n### Bulk delete option\nAfter exporting, you can easily delete archived tickets in bulk to free up storage space.\n\n### More than just tidying up!\n#### 1. Reduce costs\n* Reduce hardware and IT costs while freeing agents from manual ticket archiving.\n* Quickly set up in as little as two minutes without disrupting your workflow.\n* Simple and fair pricing for cost-effective ticket management.\n\n#### 2. Improve collaboration\n* Streamline storage and provide customized access to relevant ticket data for customers and partners.\n* Ensure that data retention meets strict security and compliance standards.\n* Share PDF ticket records with stakeholders without granting full system access.\n\n\n#### 3. Improve customer satisfaction\n* Improve data recovery response times and personalize customer interactions.\n* Leverage historical data for insight and improved service quality.\n\n---\n\n##### The Knots Benefits\nOur customers love how our Zendesk apps make their workdays easier!\n\n\n* **14-day free trial**: No risk, try before you buy.\n* **Out-of-the-box functionality**: Easy to set up and intuitive to use.\n* **Fair pricing**: We got the right package for everyone.\n* **Outstanding support**: Free setup assistance from our consultants, if needed.[ Visit us](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or [book a call](https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)!\n\n##### Explore More from Knots\nEnhance your Zendesk workflow with our suite of apps. Combine **Export Tickets as PDF** with the [OCR Reader](https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots) for seamless image-to-text conversion, or use [AI Ticket Autofill](https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/) to speed up response times. Discover the full range of our powerful tools at [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) and start transforming your workday today!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Export Tickets as PDF\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Export Tickets as PDF icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\nIf you have any questions or suggestions regarding this application, please [visit our FAQ](https://support.knots.io/hc/en-us/articles/18712798657042-PDF-Ticket-Export-and-Archive?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at [zendesk@knots.io](mailto:zendesk@knots.io).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1010199.apps.zdusercontent.com/1010199/assets/1787665921-a8e7c5a6018d6540f4e460cb68f7004c/logo-small.png","large_icon":"https://1010199.apps.zdusercontent.com/1010199/assets/1787665921-a8e7c5a6018d6540f4e460cb68f7004c/logo.png","screenshots":["https://1010199.apps.zdusercontent.com/1010199/assets/1787665921-a8e7c5a6018d6540f4e460cb68f7004c/screenshot-0.png","https://1010199.apps.zdusercontent.com/1010199/assets/1787665921-a8e7c5a6018d6540f4e460cb68f7004c/screenshot-1.png","https://1010199.apps.zdusercontent.com/1010199/assets/1787665921-a8e7c5a6018d6540f4e460cb68f7004c/screenshot-2.png"],"installation_count":127},{"id":1011970,"name":"Gravite","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":2833297,"app_id":1011970,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-18T15:48:27Z","updated_at":"2024-02-18T15:48:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2833295,"app_id":1011970,"name":"token","kind":"text","required":true,"position":1,"created_at":"2024-02-18T15:48:27Z","updated_at":"2024-02-18T15:48:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2833296,"app_id":1011970,"name":"auto_trigger","kind":"checkbox","required":false,"position":2,"created_at":"2024-02-18T15:48:27Z","updated_at":"2024-02-18T15:48:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3114097,"app_id":1011970,"name":"not_send_user","kind":"checkbox","required":false,"position":3,"created_at":"2024-11-27T18:09:20Z","updated_at":"2024-11-27T18:09:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4263,"entity_id":1011970,"app_id":1011970,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-18T15:48:29.000Z","updated_at":"2024-02-18T15:48:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-18T15:48:26Z","updated_at":"2025-04-04T00:11:23Z","terms_conditions_url":null,"app_organization":{"id":6289,"name":"Gravite","email":"syrbain@gravite.io","website":"","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-02-22T18:08:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.gravite.io"},"location_names":["ticket_sidebar"],"last_update_time":"2024-12-13T16:52:08Z","owner_id":269519,"author_name":"Gravite","author_email":"support@gravite.io","author_url":"https://gravite.io","short_description":"Get actionnable insight from Zendesk.","long_description":"\u003cp\u003eGravite is an AI-powered solution that simplifies the management of your qualitative data from Zendesk, call recordings, support tickets, emails, and CRMs. It turns scattered customer feedback into a strategic tool to help you improve customer service and boost ROI. \u003cbr\u003e\nOur AI automates ticket tagging, classifies feedback, and builds intuitive dashboards to uncover pain points, frequently asked questions, and other key insights. With our real-time tracking feature, you can focus on specific topics, measure the impact of your actions, and adapt quickly to customer needs. \u003cbr\u003e\nGravite also includes Explore, a powerful module that allows you to ask natural language questions about your data. Whether you need to identify trends or analyze customer feedback, Explore provides actionable insights instantly, making decision-making faster and more efficient.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, \u003cbr\u003e\na Gravite account and a Gravite API key.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the Gravite app in Zendesk Support using a Zendesk admin account.\u003c/li\u003e\n\u003cli\u003eGo to Gravite then go to the integration page, \nyou will see Zendesk and click on \u0026quot;Add Integration\u0026quot; to generate a token\u003c/li\u003e\n\u003cli\u003eReturn to your Zendesk integration settings in Gravite\nand enter your Zendesk Support Base URL. Finally, \nauthorize Gravite to connect to your Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVoila! Your support team can now push tickets from Zendesk to Gravite by clicking on the \u0026#39;Send to Gravite\u0026#39; button in the apps sidebar.\u003c/p\u003e\n","raw_long_description":"Gravite is an AI-powered solution that simplifies the management of your qualitative data from Zendesk, call recordings, support tickets, emails, and CRMs. It turns scattered customer feedback into a strategic tool to help you improve customer service and boost ROI. \nOur AI automates ticket tagging, classifies feedback, and builds intuitive dashboards to uncover pain points, frequently asked questions, and other key insights. With our real-time tracking feature, you can focus on specific topics, measure the impact of your actions, and adapt quickly to customer needs. \nGravite also includes Explore, a powerful module that allows you to ask natural language questions about your data. Whether you need to identify trends or analyze customer feedback, Explore provides actionable insights instantly, making decision-making faster and more efficient.","raw_installation_instructions":"In order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, \na Gravite account and a Gravite API key.\n\n* Install the Gravite app in Zendesk Support using a Zendesk admin account.\n* Go to Gravite then go to the integration page, \nyou will see Zendesk and click on \"Add Integration\" to generate a token\n* Return to your Zendesk integration settings in Gravite\nand enter your Zendesk Support Base URL. Finally, \nauthorize Gravite to connect to your Zendesk account.\n\nVoila! Your support team can now push tickets from Zendesk to Gravite by clicking on the 'Send to Gravite' button in the apps sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1011970.apps.zdusercontent.com/1011970/assets/1734036326-a676679a999e2bb6cb0e7321a79b4c4a/logo-small.png","large_icon":"https://1011970.apps.zdusercontent.com/1011970/assets/1734036326-a676679a999e2bb6cb0e7321a79b4c4a/logo.png","screenshots":["https://1011970.apps.zdusercontent.com/1011970/assets/1734036326-a676679a999e2bb6cb0e7321a79b4c4a/screenshot-0.png","https://1011970.apps.zdusercontent.com/1011970/assets/1734036326-a676679a999e2bb6cb0e7321a79b4c4a/screenshot-1.png","https://1011970.apps.zdusercontent.com/1011970/assets/1734036326-a676679a999e2bb6cb0e7321a79b4c4a/screenshot-2.png"],"installation_count":5},{"id":1015417,"name":"Ooma Enterprise","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2852306,"app_id":1015417,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-28T15:32:29Z","updated_at":"2024-02-28T15:32:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2852305,"app_id":1015417,"name":"logCallsAsComments","kind":"checkbox","required":false,"position":1,"created_at":"2024-02-28T15:32:29Z","updated_at":"2024-02-28T15:32:29Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":4271,"entity_id":1015417,"app_id":1015417,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-28T15:32:32.000Z","updated_at":"2024-02-28T15:32:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-28T15:32:28Z","updated_at":"2026-02-12T17:25:22Z","terms_conditions_url":"https://www.ooma.com/legal/terms/","app_organization":{"id":6211,"name":"Dimensions Technologies","email":"it.support@dimensionstechnologies.com","website":"www,dimensionstechnologies.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1,4,7],"date_published":"2024-03-28T15:18:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ooma.com/enterprise-communications/plans-and-pricing/"},"location_names":["top_bar","new_ticket_sidebar","background"],"last_update_time":"2026-02-12T17:25:19Z","owner_id":269519,"author_name":"Ooma, Inc","author_email":"enterprisesupport@ooma.com","author_url":"https://www.ooma.com","short_description":"Click to dial, call history, contact matching \u0026 notes integration with Zendesk Support.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eOoma Enterprise Integration\u003c/h3\u003e\n\n\u003cp\u003eOoma Enterprise is a business phone service that helps business owners communicate with their employees and customers from anywhere with seamless continuity.\u003c/p\u003e\n\n\u003cp\u003eOoma Enterprise integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\u003c/p\u003e\n\n\u003ch4\u003eControl you Phone\u003c/h4\u003e\n\n\u003cp\u003eOoma Enterprise can be used as a CTI client in conjunction with your existing deskphone, providing details of call you are on.\u003c/p\u003e\n\n\u003ch4\u003eKey Benefits\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEmbedded Communications\u003c/strong\u003e – Avoid context switching by having a client embedded within Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick-to-dial\u003c/strong\u003e – Simplify call setup and minimize mis-dials using click-to-dial links\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContact Matching\u003c/strong\u003e – Auto identify contacts based on Caller ID to save time on calls\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotes\u003c/strong\u003e – Call details get automatically added to Tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall History\u003c/strong\u003e – Simple visibility of previous calls and missed calls with easy redial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Notifications\u003c/strong\u003e – Bowser incoming call notifications with details on caller and support number called\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Tab Support\u003c/strong\u003e – View and control calls on any Zendesk tab you have open\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data\u003c/h4\u003e\n\n\u003cp\u003eFor information on how we handle your data, please view our \u003ca href=\"https://www.ooma.com/legal/privacy-policy/\"\u003eprivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo use Ooma Enterprise integration, you must already have a Ooma Enterprise Advance Reporting solution configured. for more information, contact \u003ca href=\"https://Support.oomaenterprise.com/\"\u003esupport\u003c/a\u003e for more information\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003enOoma Enterprise integration provides a CTI client available for users of Ooma Enterprise. To be enabled, configuration within your Ooma Enterprise account and Zendesk is required.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e For information on the full features of Ooma Enterprise Zendesk integration, please refer to the \u003ca href=\"https://docs.oeintegrations.com/crm/en-us/zendesk?tenantId=d91e5dae-1b0e-4f3e-b271-08d850acb496/\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003ePrerequisites\u003c/h4\u003e\n\n\u003cp\u003eTo install the client, a Zendesk user with permissions to install and manage applications is required.\u003c/p\u003e\n\n\u003ch4\u003eInstallation Steps\u003c/h4\u003e\n\n\u003cp\u003ePlease follow the steps below to deploy Ooma Enterprise integration for Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOn the Advance Reporting portal, ensure all users have the following permissions:   * \u003cem\u003e\u0026#39;Website Access\u0026#39;\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cem\u003e\u0026#39;CRM User\u0026#39;\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn Zendesk, install Ooma Enterprise from the Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the settings as per the information below\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eClient Settings\u003c/h4\u003e\n\n\u003cp\u003ePlease configure the settings below to complete the installation.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/app_settings.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eTitle\u003c/h5\u003e\n\n\u003cp\u003eIf required, the default name of \u0026#39;Ooma Enterprise\u0026#39; can be overridden. This appears on the Title bar of the application within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eLog calls as comments on tickets\u003c/h5\u003e\n\n\u003cp\u003eControls whether Ooma Enterprise adds a \u003cem\u003e\u0026#39;Note\u0026#39;\u003c/em\u003e automatically to tickets with call details.\u003c/p\u003e\n\n\u003ch5\u003eEnable role restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific roles within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eEnable group restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific groups within Zendesk.\u003c/p\u003e\n\n\u003ch4\u003eLogging In\u003c/h4\u003e\n\n\u003cp\u003eThe installation should now be complete, and the client should be visible within the Zendesk interface:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/panel.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTo sign in, click the \u003cem\u003e\u0026#39;Log In\u0026#39;\u003c/em\u003e button. You should be presented with a login window:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/signin.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou now need to authenticate. Enter you Ooma Enterprise credentials. Once authenticated, you should be presented with the idle screen:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/idle.png\" alt=\"\"\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n### Ooma Enterprise Integration\n\nOoma Enterprise is a business phone service that helps business owners communicate with their employees and customers from anywhere with seamless continuity.\n\nOoma Enterprise integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\n\n#### Control you Phone\n\nOoma Enterprise can be used as a CTI client in conjunction with your existing deskphone, providing details of call you are on.\n\n#### Key Benefits\n\n* **Embedded Communications** – Avoid context switching by having a client embedded within Zendesk\n* **Click-to-dial** – Simplify call setup and minimize mis-dials using click-to-dial links\n* **Contact Matching** – Auto identify contacts based on Caller ID to save time on calls\n* **Notes** – Call details get automatically added to Tickets\n* **Call History** – Simple visibility of previous calls and missed calls with easy redial.\n* **Call Notifications** – Bowser incoming call notifications with details on caller and support number called\n* **Multi-Tab Support** – View and control calls on any Zendesk tab you have open\n\n#### Privacy \u0026 Data\nFor information on how we handle your data, please view our [privacy policy](https://www.ooma.com/legal/privacy-policy/)","raw_installation_instructions":"**To use Ooma Enterprise integration, you must already have a Ooma Enterprise Advance Reporting solution configured. for more information, contact [support](https://Support.oomaenterprise.com/) for more information**\n\n### Installation\nnOoma Enterprise integration provides a CTI client available for users of Ooma Enterprise. To be enabled, configuration within your Ooma Enterprise account and Zendesk is required.\n\n\u003e **_NOTE:__** For information on the full features of Ooma Enterprise Zendesk integration, please refer to the [documentation](https://docs.oeintegrations.com/crm/en-us/zendesk?tenantId=d91e5dae-1b0e-4f3e-b271-08d850acb496/).\n\n#### Prerequisites\n\nTo install the client, a Zendesk user with permissions to install and manage applications is required.\n\n#### Installation Steps\n\nPlease follow the steps below to deploy Ooma Enterprise integration for Zendesk:\n\n1. On the Advance Reporting portal, ensure all users have the following permissions:   * *'Website Access'*\n   * *'CRM User'*\n\n2. On Zendesk, install Ooma Enterprise from the Marketplace\n\n3. Complete the settings as per the information below\n\n#### Client Settings\n\nPlease configure the settings below to complete the installation.\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/app_settings.png)\n\n##### Title\n\nIf required, the default name of 'Ooma Enterprise' can be overridden. This appears on the Title bar of the application within Zendesk.\n\n##### Log calls as comments on tickets\n\nControls whether Ooma Enterprise adds a *'Note'* automatically to tickets with call details.\n\n##### Enable role restrictions\n\nIf required, restrict access to the app to specific roles within Zendesk.\n\n##### Enable group restrictions\n\nIf required, restrict access to the app to specific groups within Zendesk.\n\n#### Logging In\n\nThe installation should now be complete, and the client should be visible within the Zendesk interface:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/panel.png)\n\nTo sign in, click the *'Log In'* button. You should be presented with a login window:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/signin.png)\n\nYou now need to authenticate. Enter you Ooma Enterprise credentials. Once authenticated, you should be presented with the idle screen:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/oe/idle.png)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1015417.apps.zdusercontent.com/1015417/assets/1770887988-1939fb04b0c2509ac596a96cd193250a/logo-small.png","large_icon":"https://1015417.apps.zdusercontent.com/1015417/assets/1770887988-1939fb04b0c2509ac596a96cd193250a/logo.png","screenshots":["https://1015417.apps.zdusercontent.com/1015417/assets/1770887988-1939fb04b0c2509ac596a96cd193250a/screenshot-0.png","https://1015417.apps.zdusercontent.com/1015417/assets/1770887988-1939fb04b0c2509ac596a96cd193250a/screenshot-1.png","https://1015417.apps.zdusercontent.com/1015417/assets/1770887988-1939fb04b0c2509ac596a96cd193250a/screenshot-2.png"],"installation_count":0},{"id":1015421,"name":"Ooma Office","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2852332,"app_id":1015421,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-28T15:39:52Z","updated_at":"2024-02-28T15:39:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2852331,"app_id":1015421,"name":"logCallsAsComments","kind":"checkbox","required":false,"position":1,"created_at":"2024-02-28T15:39:52Z","updated_at":"2024-02-28T15:39:52Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":4272,"entity_id":1015421,"app_id":1015421,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-28T15:39:54.000Z","updated_at":"2024-02-28T15:39:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-28T15:39:51Z","updated_at":"2026-02-12T17:21:07Z","terms_conditions_url":"https://www.ooma.com/legal/terms/","app_organization":{"id":6211,"name":"Dimensions Technologies","email":"it.support@dimensionstechnologies.com","website":"www,dimensionstechnologies.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1,4,7],"date_published":"2024-03-28T15:18:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ooma.com/office/pro-plus/"},"location_names":["top_bar","new_ticket_sidebar","background"],"last_update_time":"2026-02-12T17:21:04Z","owner_id":269519,"author_name":"Ooma, Inc","author_email":"support@oomacare.com","author_url":"https://www.ooma.com","short_description":"Click to dial, call history, contact matching \u0026 notes integration for Zendesk Support.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eOoma Office for Zendesk Support\u003c/h3\u003e\n\n\u003cp\u003eOoma Office is a business phone service that helps business owners communicate with their employees and customers from anywhere with seamless continuity.\u003c/p\u003e\n\n\u003cp\u003eOoma Office integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\u003c/p\u003e\n\n\u003ch4\u003eControl you Phone\u003c/h4\u003e\n\n\u003cp\u003eOoma Office can be used as a CTI client in conjunction with your existing deskphone, providing details of call you are on.\u003c/p\u003e\n\n\u003ch4\u003eKey Benefits\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEmbedded Communications\u003c/strong\u003e – Avoid context switching by having a client embedded within Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick-to-dial\u003c/strong\u003e – Simplify call setup and minimize mis-dials using click-to-dial links\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContact Matching\u003c/strong\u003e – Auto identify contacts based on Caller ID to save time on calls\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNotes\u003c/strong\u003e – Call details get automatically added to Tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall History\u003c/strong\u003e – Simple visibility of previous calls and missed calls with easy redial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Notifications\u003c/strong\u003e – Bowser incoming call notifications with details on caller and support number called\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Tab Support\u003c/strong\u003e – View and control calls on any Zendesk tab you have open\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePrivacy \u0026amp; Data\u003c/h4\u003e\n\n\u003cp\u003eFor information on how we handle your data, please view our \u003ca href=\"https://www.ooma.com/legal/privacy-policy/\"\u003eprivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eTo use Ooma Office integration, you must already have \u003cem\u003eCRM integration\u003c/em\u003e enabled on your Ooma Office account. Please refer to our \u003ca href=\"https://support.ooma.com/office/how-to-enable-or-disable-crm-integration-for-your-account/\"\u003esupport documentation\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eOoma Office integration for Zendesk support provides a CTI client available for users of Ooma Office. To be enabled, configuration within your Ooma Office account and Zendesk is required.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNOTE:\u003c/em\u003e_\u003c/strong\u003e For information on the full features of Ooma Office integration, please refer to the \u003ca href=\"https://support.ooma.com/office/ooma-for-zendesk-overview-and-setup/\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003ePrerequisites\u003c/h4\u003e\n\n\u003cp\u003eTo install the client, a Zendesk user with permissions to install and manage applications is required.\u003c/p\u003e\n\n\u003ch4\u003eInstallation Steps\u003c/h4\u003e\n\n\u003cp\u003ePlease follow the steps below to deploy Ooma Office integration:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eWithin Ooma Office, ensure all users have \u003cem\u003e\u0026#39;CRM integration\u0026#39;\u003c/em\u003e enabled\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn Zendesk, install Ooma Office from the Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the settings as per the information below\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eClient Settings\u003c/h4\u003e\n\n\u003cp\u003ePlease configure the settings below to complete the installation.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/app_settings.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eTitle\u003c/h5\u003e\n\n\u003cp\u003eIf required, the default name of \u0026#39;Ooma Office\u0026#39; can be overridden. This appears on the Title bar of the application within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eLog calls as comments on tickets\u003c/h5\u003e\n\n\u003cp\u003eControls whether Ooma Office adds a \u003cem\u003e\u0026#39;Note\u0026#39;\u003c/em\u003e automatically to tickets with call details.\u003c/p\u003e\n\n\u003ch5\u003eEnable role restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific roles within Zendesk.\u003c/p\u003e\n\n\u003ch5\u003eEnable group restrictions\u003c/h5\u003e\n\n\u003cp\u003eIf required, restrict access to the app to specific groups within Zendesk.\u003c/p\u003e\n\n\u003ch4\u003eLogging In\u003c/h4\u003e\n\n\u003cp\u003eThe installation should now be complete, and the client should be visible within the Zendesk interface:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/panel.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTo sign in, click the \u003cem\u003e\u0026#39;Log In\u0026#39;\u003c/em\u003e button. You should be presented with a login window:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/signin.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou now need to authenticate. Enter you Ooma Office credentials. Once authenticated, you should be presented with the idle screen:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/idle.png\" alt=\"\"\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n### Ooma Office for Zendesk Support\n\nOoma Office is a business phone service that helps business owners communicate with their employees and customers from anywhere with seamless continuity.\n\nOoma Office integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.\n\n#### Control you Phone\n\nOoma Office can be used as a CTI client in conjunction with your existing deskphone, providing details of call you are on.\n\n#### Key Benefits\n\n* **Embedded Communications** – Avoid context switching by having a client embedded within Zendesk\n* **Click-to-dial** – Simplify call setup and minimize mis-dials using click-to-dial links\n* **Contact Matching** – Auto identify contacts based on Caller ID to save time on calls\n* **Notes** – Call details get automatically added to Tickets\n* **Call History** – Simple visibility of previous calls and missed calls with easy redial.\n* **Call Notifications** – Bowser incoming call notifications with details on caller and support number called\n* **Multi-Tab Support** – View and control calls on any Zendesk tab you have open\n\n#### Privacy \u0026 Data\nFor information on how we handle your data, please view our [privacy policy](https://www.ooma.com/legal/privacy-policy/)","raw_installation_instructions":"**To use Ooma Office integration, you must already have *CRM integration* enabled on your Ooma Office account. Please refer to our [support documentation](https://support.ooma.com/office/how-to-enable-or-disable-crm-integration-for-your-account/) for more information.**\n\n### Installation\n\nOoma Office integration for Zendesk support provides a CTI client available for users of Ooma Office. To be enabled, configuration within your Ooma Office account and Zendesk is required.\n\n\u003e **_NOTE:__** For information on the full features of Ooma Office integration, please refer to the [documentation](https://support.ooma.com/office/ooma-for-zendesk-overview-and-setup/).\n\n#### Prerequisites\n\nTo install the client, a Zendesk user with permissions to install and manage applications is required.\n\n#### Installation Steps\n\nPlease follow the steps below to deploy Ooma Office integration:\n\n1. Within Ooma Office, ensure all users have *'CRM integration'* enabled\n\n2. On Zendesk, install Ooma Office from the Marketplace\n\n3. Complete the settings as per the information below\n\n#### Client Settings\n\nPlease configure the settings below to complete the installation.\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/app_settings.png)\n\n##### Title\n\nIf required, the default name of 'Ooma Office' can be overridden. This appears on the Title bar of the application within Zendesk.\n\n##### Log calls as comments on tickets\n\nControls whether Ooma Office adds a *'Note'* automatically to tickets with call details.\n\n##### Enable role restrictions\n\nIf required, restrict access to the app to specific roles within Zendesk.\n\n##### Enable group restrictions\n\nIf required, restrict access to the app to specific groups within Zendesk.\n\n#### Logging In\n\nThe installation should now be complete, and the client should be visible within the Zendesk interface:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/panel.png)\n\nTo sign in, click the *'Log In'* button. You should be presented with a login window:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/signin.png)\n\nYou now need to authenticate. Enter you Ooma Office credentials. Once authenticated, you should be presented with the idle screen:\n\n![](https://dimensionspublic.blob.core.windows.net/images/zendesk/ooma/idle.png)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1015421.apps.zdusercontent.com/1015421/assets/1770888028-fbe16c05439a15ad54364e2159404f07/logo-small.png","large_icon":"https://1015421.apps.zdusercontent.com/1015421/assets/1770888028-fbe16c05439a15ad54364e2159404f07/logo.png","screenshots":["https://1015421.apps.zdusercontent.com/1015421/assets/1770888028-fbe16c05439a15ad54364e2159404f07/screenshot-0.png","https://1015421.apps.zdusercontent.com/1015421/assets/1770888028-fbe16c05439a15ad54364e2159404f07/screenshot-1.png","https://1015421.apps.zdusercontent.com/1015421/assets/1770888028-fbe16c05439a15ad54364e2159404f07/screenshot-2.png"],"installation_count":10},{"id":1015911,"name":"Klark","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2854281,"app_id":1015911,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-29T21:39:55Z","updated_at":"2024-02-29T21:39:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2854280,"app_id":1015911,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-02-29T21:39:55Z","updated_at":"2024-02-29T21:39:55Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2895542,"app_id":1015911,"name":"namespace","kind":"text","required":false,"position":2,"created_at":"2024-03-25T22:05:06Z","updated_at":"2024-03-25T22:05:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4274,"entity_id":1015911,"app_id":1015911,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-29T21:39:57.000Z","updated_at":"2024-02-29T21:39:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-29T21:39:54Z","updated_at":"2026-01-23T22:27:50Z","terms_conditions_url":null,"app_organization":{"id":6128,"name":"Klark","email":"support-integration@klark.ai","website":"https://www.klark.ai","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-03-04T19:27:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.klark.ai/en/contact"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-23T22:27:47Z","owner_id":269519,"author_name":"Yoann CHAMBRUN","author_email":"yoann@klark.ai","author_url":"https://www.klark.ai","short_description":"Use pre-filled answer generated with AI based on your specific knowledge base.","long_description":"\u003cp\u003eKlark is an advanced GenAI-powered tool designed to boost your customer service productivity and quality.\u003c/p\u003e\n\n\u003cp\u003eIn under 5 minutes, Klark is up and running and it:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAutomatically creates your specific Knowledge base using existing tickets and FAQ articles\u003c/li\u003e\n\u003cli\u003eGenerates drafts for your tickets based on your Knowledge and leveraging the best existing LLMs\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou pay only for successful ticket resolutions, making Klark a win-win partner: get started with Klark to enhance today your customer interactions!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security:\u003c/strong\u003e\u003cbr\u003e\nKlark processes ticket data and FAQ content to generate AI-powered responses. All data is transmitted securely using encryption and is processed in compliance with GDPR and industry security standards. Customer data is used solely for generating ticket responses within your Zendesk instance and is not shared with third parties for marketing purposes. Data is stored securely on EU servers and retained according to your subscription settings. For more information about our data handling practices, please visit our privacy policy at https://www.klark.ai/security-gdpr or contact us at https://www.klark.ai/contact.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eContact us at https://www.klark.ai/contact to create an account. \u003c/li\u003e\n\u003cli\u003eRetrieve your apiToken here: https://console-eu.klark.ai/settings/crm and paste it into the apiToken field.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Klark is an advanced GenAI-powered tool designed to boost your customer service productivity and quality.\n\nIn under 5 minutes, Klark is up and running and it:\n\n1. Automatically creates your specific Knowledge base using existing tickets and FAQ articles\n2. Generates drafts for your tickets based on your Knowledge and leveraging the best existing LLMs\n\nYou pay only for successful ticket resolutions, making Klark a win-win partner: get started with Klark to enhance today your customer interactions!\n\n**Data Privacy \u0026 Security:**\nKlark processes ticket data and FAQ content to generate AI-powered responses. All data is transmitted securely using encryption and is processed in compliance with GDPR and industry security standards. Customer data is used solely for generating ticket responses within your Zendesk instance and is not shared with third parties for marketing purposes. Data is stored securely on EU servers and retained according to your subscription settings. For more information about our data handling practices, please visit our privacy policy at https://www.klark.ai/security-gdpr or contact us at https://www.klark.ai/contact.","raw_installation_instructions":"1. Contact us at https://www.klark.ai/contact to create an account. \n2. Retrieve your apiToken here: https://console-eu.klark.ai/settings/crm and paste it into the apiToken field.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1015911.apps.zdusercontent.com/1015911/assets/1768393809-31ec284acce063fc6da7c4301e2a4e7c/logo-small.png","large_icon":"https://1015911.apps.zdusercontent.com/1015911/assets/1768393809-31ec284acce063fc6da7c4301e2a4e7c/logo.png","screenshots":["https://1015911.apps.zdusercontent.com/1015911/assets/1768393809-31ec284acce063fc6da7c4301e2a4e7c/screenshot-0.png","https://1015911.apps.zdusercontent.com/1015911/assets/1768393809-31ec284acce063fc6da7c4301e2a4e7c/screenshot-1.png","https://1015911.apps.zdusercontent.com/1015911/assets/1768393809-31ec284acce063fc6da7c4301e2a4e7c/screenshot-2.png"],"installation_count":45},{"id":1015972,"name":"Ticket History Export","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2854394,"app_id":1015972,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-01T04:50:24Z","updated_at":"2024-03-01T04:50:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4275,"entity_id":1015972,"app_id":1015972,"amount":1999,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NVWp9LYRpWiomgW","cost_id":835,"cost_type":"CostOneOff","active":true,"created_at":"2024-03-01T04:50:26.000Z","updated_at":"2024-03-01T04:50:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-01T04:50:23Z","updated_at":"2025-04-04T00:11:29Z","terms_conditions_url":"https://ticket-history-as-pdf.vercel.app/terms-of-service","app_organization":{"id":5930,"name":"Than Desk","email":"support@d3v-thanhelp.zendesk.com","website":"https://thandesk.com","country_code":"DE","stripe_account_id":"acct_1NVWp9LYRpWiomgW","state":null},"locations":[3],"date_published":"2024-03-06T17:35:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-03-06T17:35:13Z","owner_id":269519,"author_name":"Marc Köhler","author_email":"marc.sven.koehler.99@gmail.com","author_url":"https://github.com/Than-DE","short_description":"Customize and export your PDF ticket history. Use your own branding!","long_description":"\u003cp\u003eAllow users and admins to download a \u003cstrong\u003ebranded\u003c/strong\u003e ticket history as PDF right from the ticket sidebar. You can easily share this history with your customer for auditing or increased transparency. \u003c/p\u003e\n\n\u003cp\u003e## Customization \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreated date \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAttachments \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBranding \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket status \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNeed anything else? Let us know!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize visibility of the app under Admin Center \u0026gt; Apps and Integrations \u0026gt; Zendesk Support Apps \u0026gt; Ticket History Export \u0026gt; Change Settings \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart exporting your ticket history from the ticket sidebar!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Allow users and admins to download a **branded** ticket history as PDF right from the ticket sidebar. You can easily share this history with your customer for auditing or increased transparency. \n\n ## Customization \n\n- Created date \n\n- Attachments \n\n- Branding \n\n- Ticket status \n\n- Need anything else? Let us know!","raw_installation_instructions":"1. Install the app \n\n2. Customize visibility of the app under Admin Center \u003e Apps and Integrations \u003e Zendesk Support Apps \u003e Ticket History Export \u003e Change Settings \n\n3. Start exporting your ticket history from the ticket sidebar!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1015972.apps.zdusercontent.com/1015972/assets/1709610939-d3719f04dc8574340ebc273fcb7b2bb5/logo-small.png","large_icon":"https://1015972.apps.zdusercontent.com/1015972/assets/1709610939-d3719f04dc8574340ebc273fcb7b2bb5/logo.png","screenshots":["https://1015972.apps.zdusercontent.com/1015972/assets/1709610939-d3719f04dc8574340ebc273fcb7b2bb5/screenshot-0.png","https://1015972.apps.zdusercontent.com/1015972/assets/1709610939-d3719f04dc8574340ebc273fcb7b2bb5/screenshot-1.png","https://1015972.apps.zdusercontent.com/1015972/assets/1709610939-d3719f04dc8574340ebc273fcb7b2bb5/screenshot-2.png"],"installation_count":1},{"id":1016107,"name":"AI Ticket Autofill by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2854727,"app_id":1016107,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-01T13:10:33Z","updated_at":"2024-03-01T13:10:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2854723,"app_id":1016107,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-03-01T13:10:33Z","updated_at":"2024-03-01T13:10:33Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2854724,"app_id":1016107,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-03-01T13:10:33Z","updated_at":"2024-03-01T13:10:33Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2854725,"app_id":1016107,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-03-01T13:10:33Z","updated_at":"2024-03-01T13:10:33Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2854726,"app_id":1016107,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-03-01T13:10:33Z","updated_at":"2024-03-01T13:10:33Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4276,"entity_id":1016107,"app_id":1016107,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-01T13:10:35.000Z","updated_at":"2024-03-01T13:10:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":12,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-01T13:10:32Z","updated_at":"2026-01-13T04:34:27Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-03-01T18:32:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2026-01-13T04:34:25Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Find data and extract information inside Tickets in Zendesk","long_description":"\u003ch2\u003eStop Manually Copying Information into Zendesk Tickets\u003c/h2\u003e\n\n\u003cp\u003eSupport tickets often arrive with important details buried in long emails or attachments. Agents end up copy-pasting this information into fields manually, which leads to slower resolutions and avoidable errors.\u003c/p\u003e\n\n\u003cp\u003eAI Ticket Autofill by Knots automatically extracts key information from incoming tickets and saves it to the correct fields before an agent ever opens Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eHow AI Ticket Autofill Works\u003c/h2\u003e\n\n\u003cp\u003eWhen a new ticket is created, AI Ticket Autofill scans the ticket and identifies key data points such as names, addresses, dates, or any custom data points you choose.\u003c/p\u003e\n\n\u003cp\u003eThe extracted information is then written into the appropriate ticket or user fields automatically, giving agents structured, usable data without any manual effort.\u003c/p\u003e\n\n\u003ch2\u003eKey Benefits and Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically extract structured data from unstructured tickets\u003c/li\u003e\n\u003cli\u003ePopulate ticket and user fields on ticket creation\u003c/li\u003e\n\u003cli\u003eAutofill data from emails, PDFs, and images when combined with \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/\"\u003eOCR for PDF and Scanned Documents by Knots\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eReduce manual copy-paste and post-ticket data cleanup\u003c/li\u003e\n\u003cli\u003eImprove reporting accuracy and downstream automation\u003c/li\u003e\n\u003cli\u003eSpeed up ticket handling with full context available upfront\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started Quickly\u003c/h2\u003e\n\n\u003cp\u003eTry AI Ticket Autofill by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.\u003c/p\u003e\n\n\u003cp\u003eOther Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, OCR for PDF and Scanned Documents, and more Zendesk automation tools.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Policy\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Autofill service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Stop Manually Copying Information into Zendesk Tickets\n\nSupport tickets often arrive with important details buried in long emails or attachments. Agents end up copy-pasting this information into fields manually, which leads to slower resolutions and avoidable errors.\n\nAI Ticket Autofill by Knots automatically extracts key information from incoming tickets and saves it to the correct fields before an agent ever opens Zendesk.\n\n## How AI Ticket Autofill Works\n\nWhen a new ticket is created, AI Ticket Autofill scans the ticket and identifies key data points such as names, addresses, dates, or any custom data points you choose.\n\nThe extracted information is then written into the appropriate ticket or user fields automatically, giving agents structured, usable data without any manual effort.\n\n## Key Benefits and Features\n\n* Automatically extract structured data from unstructured tickets\n* Populate ticket and user fields on ticket creation\n* Autofill data from emails, PDFs, and images when combined with [OCR for PDF and Scanned Documents by Knots](https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/)\n* Reduce manual copy-paste and post-ticket data cleanup\n* Improve reporting accuracy and downstream automation\n* Speed up ticket handling with full context available upfront\n\n## Get Started Quickly\n\nTry AI Ticket Autofill by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.\n\n## About Knots\n\nKnots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.\n\nOther Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, OCR for PDF and Scanned Documents, and more Zendesk automation tools.\n\n## Privacy Policy\n\n[Privacy Policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Autofill service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1016107.apps.zdusercontent.com/1016107/assets/1767973780-c1d20565688787ffcd4a76e27cf025d4/logo-small.png","large_icon":"https://1016107.apps.zdusercontent.com/1016107/assets/1767973780-c1d20565688787ffcd4a76e27cf025d4/logo.png","screenshots":["https://1016107.apps.zdusercontent.com/1016107/assets/1767973780-c1d20565688787ffcd4a76e27cf025d4/screenshot-0.png","https://1016107.apps.zdusercontent.com/1016107/assets/1767973780-c1d20565688787ffcd4a76e27cf025d4/screenshot-1.png","https://1016107.apps.zdusercontent.com/1016107/assets/1767973780-c1d20565688787ffcd4a76e27cf025d4/screenshot-2.png"],"installation_count":75},{"id":1016190,"name":"Requester 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Notes","secure":false,"scopes":null,"options":null},{"id":2854894,"app_id":1016190,"name":"ccAlertHeader","kind":"text","required":false,"position":6,"created_at":"2024-03-01T18:44:43Z","updated_at":"2024-03-01T18:44:43Z","default_value":"CC Alert:","secure":false,"scopes":null,"options":null},{"id":2854895,"app_id":1016190,"name":"ccAlertIntro","kind":"multiline","required":false,"position":7,"created_at":"2024-03-01T18:44:43Z","updated_at":"2024-03-01T18:44:43Z","default_value":"The following users have been CCed on this ticket","secure":false,"scopes":null,"options":null},{"id":2854896,"app_id":1016190,"name":"requesterTagAlertHeader","kind":"text","required":false,"position":8,"created_at":"2024-03-01T18:44:43Z","updated_at":"2024-03-01T18:44:43Z","default_value":"Requester Tag 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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-01T18:44:40Z","updated_at":"2025-04-04T00:11:29Z","terms_conditions_url":"https://digimoxie-zendesk-apps.web.app/apps/requester-alert/terms","app_organization":{"id":6304,"name":"DigiMoxie.com","email":"contact@digimoxie.com","website":"Over a decade in building Zendesk apps","country_code":"CA","stripe_account_id":"acct_1OniXhJdph5V6KiS","state":"unpublished"},"locations":[3,9],"date_published":"2024-03-18T16:42:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","modal"],"last_update_time":"2024-03-18T16:41:51Z","owner_id":269519,"author_name":"digiMoxie","author_email":"zendesk_apps@digiMoxie.com","author_url":"https://digimoxie-zendesk-apps.web.app","short_description":"Set requester alerts for agents based on notes, tags, organizations, and CCs","long_description":"\u003ch1\u003eRequester Alert!\u003c/h1\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequester Alert!\u003c/strong\u003e is a powerful yet intuitive Zendesk app designed to enhance customer support experiences by providing timely and relevant alerts to agents as they navigate through tickets. This tool focuses on the critical aspects of ticket requesters, such as notes, tags, organization details, and CCed users, ensuring that agents are well-informed and prepared to offer personalized and efficient support.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequester Notes Alert\u003c/strong\u003e: Instantly notifies agents of any important notes attached to the requester\u0026#39;s profile, enabling a deeper understanding of the customer\u0026#39;s history and needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTag-Based Alerts\u003c/strong\u003e: Dynamically alerts agents about specific tags associated with the requester, allowing for tailored responses based on predefined criteria.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOrganization Insights\u003c/strong\u003e: Offers quick alerts regarding the requester\u0026#39;s organization, facilitating a better grasp of the business context and potential account-level considerations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCC Monitoring\u003c/strong\u003e: Alerts agents when a ticket includes CCed users, highlighting the presence of additional stakeholders and the potential need for broader communication.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Customer Service\u003c/strong\u003e: By providing agents with relevant information at the right time, \u003cstrong\u003eRequester Alert!\u003c/strong\u003e enables a more personalized and effective customer service experience.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStreamlined Processes\u003c/strong\u003e: Helps agents navigate the complexities of ticket handling with ease, ensuring that no critical information is overlooked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncreased Efficiency\u003c/strong\u003e: Reduces the need for agents to manually sift through requester information, saving time and allowing for a quicker resolution of tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBetter Collaboration\u003c/strong\u003e: With alerts on CCed users, agents can identify when to loop in additional team members or escalate issues, promoting teamwork and ensuring a cohesive response.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUse Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonalized Support\u003c/strong\u003e: Agents receive alerts about a requester\u0026#39;s previous interactions and preferences, allowing for a customized support approach.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccount Management\u003c/strong\u003e: Instant notifications about the requester\u0026#39;s organization help agents tailor their approach to suit corporate clients and address account-wide concerns.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCollaborative Resolution\u003c/strong\u003e: Alerts on CCed individuals encourage a collaborative effort in resolving complex issues, ensuring all relevant parties are engaged.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003cp\u003eIntegrating \u003cstrong\u003eRequester Alert!\u003c/strong\u003e into your Zendesk workflow is straightforward. Simply install the app from the Zendesk Marketplace, configure the alert criteria based on your specific needs, and start providing more informed and efficient customer support instantly.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install then configure.\u003c/p\u003e\n","raw_long_description":"# Requester Alert!\n\n## Overview\n\n**Requester Alert!** is a powerful yet intuitive Zendesk app designed to enhance customer support experiences by providing timely and relevant alerts to agents as they navigate through tickets. This tool focuses on the critical aspects of ticket requesters, such as notes, tags, organization details, and CCed users, ensuring that agents are well-informed and prepared to offer personalized and efficient support.\n\n## Key Features\n\n- **Requester Notes Alert**: Instantly notifies agents of any important notes attached to the requester's profile, enabling a deeper understanding of the customer's history and needs.\n\n- **Tag-Based Alerts**: Dynamically alerts agents about specific tags associated with the requester, allowing for tailored responses based on predefined criteria.\n\n- **Organization Insights**: Offers quick alerts regarding the requester's organization, facilitating a better grasp of the business context and potential account-level considerations.\n\n- **CC Monitoring**: Alerts agents when a ticket includes CCed users, highlighting the presence of additional stakeholders and the potential need for broader communication.\n\n## Benefits\n\n- **Enhanced Customer Service**: By providing agents with relevant information at the right time, **Requester Alert!** enables a more personalized and effective customer service experience.\n\n- **Streamlined Processes**: Helps agents navigate the complexities of ticket handling with ease, ensuring that no critical information is overlooked.\n\n- **Increased Efficiency**: Reduces the need for agents to manually sift through requester information, saving time and allowing for a quicker resolution of tickets.\n\n- **Better Collaboration**: With alerts on CCed users, agents can identify when to loop in additional team members or escalate issues, promoting teamwork and ensuring a cohesive response.\n\n## Use Cases\n\n- **Personalized Support**: Agents receive alerts about a requester's previous interactions and preferences, allowing for a customized support approach.\n\n- **Account Management**: Instant notifications about the requester's organization help agents tailor their approach to suit corporate clients and address account-wide concerns.\n\n- **Collaborative Resolution**: Alerts on CCed individuals encourage a collaborative effort in resolving complex issues, ensuring all relevant parties are engaged.\n\n## Getting Started\n\nIntegrating **Requester Alert!** into your Zendesk workflow is straightforward. Simply install the app from the Zendesk Marketplace, configure the alert criteria based on your specific needs, and start providing more informed and efficient customer support instantly.","raw_installation_instructions":"Simply click install then configure.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1016190.apps.zdusercontent.com/1016190/assets/1710524440-94caf4c4dbc480c91c820c6cfe33321b/logo-small.png","large_icon":"https://1016190.apps.zdusercontent.com/1016190/assets/1710524440-94caf4c4dbc480c91c820c6cfe33321b/logo.png","screenshots":["https://1016190.apps.zdusercontent.com/1016190/assets/1710524440-94caf4c4dbc480c91c820c6cfe33321b/screenshot-0.png","https://1016190.apps.zdusercontent.com/1016190/assets/1710524440-94caf4c4dbc480c91c820c6cfe33321b/screenshot-1.png","https://1016190.apps.zdusercontent.com/1016190/assets/1710524440-94caf4c4dbc480c91c820c6cfe33321b/screenshot-2.png"],"installation_count":1},{"id":1018736,"name":"PDF Editor Pro","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2880106,"app_id":1018736,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-05T09:40:52Z","updated_at":"2024-03-05T09:40:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4278,"entity_id":1018736,"app_id":1018736,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2024-03-05T09:40:54.000Z","updated_at":"2024-03-05T09:40:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4313,"entity_id":1018736,"app_id":1018736,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OuqurLfMMnZehQaQLwioqoO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1295,"cost_type":"CostStripe","active":true,"created_at":"2024-03-20T16:19:59.000Z","updated_at":"2024-03-20T16:19:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-05T09:40:51Z","updated_at":"2025-04-04T00:11:34Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2024-03-20T16:20:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-03-19T20:34:58Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily edit Zendesk PDFs in a popup, new tab, or download them!","long_description":"\u003ch2\u003eThe best way to edit PDFs with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eJoin dozens of other organizations editing hundreds of PDFs each month inside of their agent view without the need to download them.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SUZdO\"\u003e\u003cimg src=\"https://s9.gifyu.com/images/SUZdO.gif\" alt=\"PDF Editor Pro Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe days of downloading PDFs to edit them are over. When you first start using PDF Editor Pro, you\u0026#39;ll notice that you can easily see all of the current conversation\u0026#39;s PDFs in the side bar. Your files can open in a window so you can edit them \u003cem\u003ewithout downloading to your local computer or even leaving your agent view\u003c/em\u003e.\u003c/p\u003e\n\n\u003cp\u003eOnce you install this app, you will also be able to\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEdit PDFs in a new tab \n\n\u003cul\u003e\n\u003cli\u003eDownload PDFs if needed \u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our amazing users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install. Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled. For more details see the Zendesk help page here: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5\"\u003eHow can I troubleshoot attachments issues in Zendesk Support?\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## The best way to edit PDFs with Zendesk \n\nJoin dozens of other organizations editing hundreds of PDFs each month inside of their agent view without the need to download them.\n\n[![PDF Editor Pro Demo](https://s9.gifyu.com/images/SUZdO.gif)](https://gifyu.com/image/SUZdO)\n\nThe days of downloading PDFs to edit them are over. When you first start using PDF Editor Pro, you'll notice that you can easily see all of the current conversation's PDFs in the side bar. Your files can open in a window so you can edit them *without downloading to your local computer or even leaving your agent view*.\n\nOnce you install this app, you will also be able to\n\n* Edit PDFs in a new tab \n * Download PDFs if needed \n\n Built by [Blue Canary Software](https://bluecanarysoftware.com/) and our amazing users.","raw_installation_instructions":"Click Install. Please check to ensure you don't have \"Require authentication to download attachments\" enabled. For more details see the Zendesk help page here: [How can I troubleshoot attachments issues in Zendesk Support?](https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1018736.apps.zdusercontent.com/1018736/assets/1710854750-f932558634e6b3cc76475793d0747eea/logo-small.png","large_icon":"https://1018736.apps.zdusercontent.com/1018736/assets/1710854750-f932558634e6b3cc76475793d0747eea/logo.png","screenshots":["https://1018736.apps.zdusercontent.com/1018736/assets/1710854750-f932558634e6b3cc76475793d0747eea/screenshot-0.png","https://1018736.apps.zdusercontent.com/1018736/assets/1710854750-f932558634e6b3cc76475793d0747eea/screenshot-1.png","https://1018736.apps.zdusercontent.com/1018736/assets/1710854750-f932558634e6b3cc76475793d0747eea/screenshot-2.png"],"installation_count":2},{"id":1019154,"name":"QuickNote","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2881040,"app_id":1019154,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-06T17:42:39Z","updated_at":"2024-03-06T17:42:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4281,"entity_id":1019154,"app_id":1019154,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-06T17:42:42.000Z","updated_at":"2024-03-06T17:42:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-06T17:42:39Z","updated_at":"2025-04-04T00:11:34Z","terms_conditions_url":null,"app_organization":{"id":6318,"name":"Tomás Baidal","email":"tbs89berlin@gmail.com","website":"https://github.com/tbs89","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-03-11T16:02:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-03-11T16:01:46Z","owner_id":269519,"author_name":"Tomas Baidal","author_email":"tbs89berlin@gmail.com","author_url":"https://github.com/tbs89/zendesk_quicknote","short_description":"Add internal notes while typing public comments.","long_description":"\u003cp\u003eQuickNote enhances Zendesk\u0026#39;s ticketing workflow by allowing agents to add internal notes effortlessly within the ticket interface. This direct approach saves time and improves team coordination, making internal communication smoother and more efficient.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEfficiency\u003c/strong\u003e: Streamlines the process of adding notes, allowing for quicker ticket resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImproved Communication\u003c/strong\u003e: Facilitates seamless sharing of insights among team members, directly within the ticketing interface.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eQuickNote integrates seamlessly into your Zendesk environment, offering a straightforward solution to boost your support team\u0026#39;s productivity and collaboration.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install QuickNote on your Zendesk Support account, please follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the Zendesk Marketplace and search for \u0026#39;QuickNote\u0026#39;.\u003c/li\u003e\n\u003cli\u003eClick on the QuickNote app to view the app details.\u003c/li\u003e\n\u003cli\u003ePress the \u0026#39;Install\u0026#39; button to begin the installation process.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account you wish to install QuickNote on.\u003c/li\u003e\n\u003cli\u003eFollow the prompts to configure the app settings. Make sure to authorize the app to access your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eOnce the installation is complete, QuickNote will be available on the ticket sidebar within your Zendesk interface.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"QuickNote enhances Zendesk's ticketing workflow by allowing agents to add internal notes effortlessly within the ticket interface. This direct approach saves time and improves team coordination, making internal communication smoother and more efficient.\n\n**Key Benefits:**\n\n- **Efficiency**: Streamlines the process of adding notes, allowing for quicker ticket resolution.\n\n- **Improved Communication**: Facilitates seamless sharing of insights among team members, directly within the ticketing interface.\n\nQuickNote integrates seamlessly into your Zendesk environment, offering a straightforward solution to boost your support team's productivity and collaboration.","raw_installation_instructions":"To install QuickNote on your Zendesk Support account, please follow these steps:\n\n1. Navigate to the Zendesk Marketplace and search for 'QuickNote'.\n2. Click on the QuickNote app to view the app details.\n3. Press the 'Install' button to begin the installation process.\n4. Select the Zendesk account you wish to install QuickNote on.\n5. Follow the prompts to configure the app settings. Make sure to authorize the app to access your Zendesk Support account.\n6. Once the installation is complete, QuickNote will be available on the ticket sidebar within your Zendesk interface.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1019154.apps.zdusercontent.com/1019154/assets/1709848407-aa31cc2b088fd079e4fa3daf3be6db60/logo-small.png","large_icon":"https://1019154.apps.zdusercontent.com/1019154/assets/1709848407-aa31cc2b088fd079e4fa3daf3be6db60/logo.png","screenshots":["https://1019154.apps.zdusercontent.com/1019154/assets/1709848407-aa31cc2b088fd079e4fa3daf3be6db60/screenshot-0.png","https://1019154.apps.zdusercontent.com/1019154/assets/1709848407-aa31cc2b088fd079e4fa3daf3be6db60/screenshot-1.png","https://1019154.apps.zdusercontent.com/1019154/assets/1709848407-aa31cc2b088fd079e4fa3daf3be6db60/screenshot-2.png"],"installation_count":154},{"id":1019626,"name":"Translation Pilot","state":"published","version":"1.3.1","framework_version":"2.0","parameters":[{"id":2882620,"app_id":1019626,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-08T09:51:32Z","updated_at":"2024-03-08T09:51:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3148245,"app_id":1019626,"name":"env","kind":"hidden","required":false,"position":1,"created_at":"2025-01-14T19:42:07Z","updated_at":"2025-01-14T19:42:07Z","default_value":"prod","secure":false,"scopes":null,"options":null},{"id":3148246,"app_id":1019626,"name":"writeComment","kind":"checkbox","required":false,"position":2,"created_at":"2025-01-14T19:42:07Z","updated_at":"2025-01-14T19:42:07Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3148247,"app_id":1019626,"name":"formality","kind":"checkbox","required":false,"position":3,"created_at":"2025-01-14T19:42:07Z","updated_at":"2025-01-14T19:42:07Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3148248,"app_id":1019626,"name":"ignoreWords","kind":"text","required":false,"position":4,"created_at":"2025-01-14T19:42:07Z","updated_at":"2025-01-14T19:42:07Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4287,"entity_id":1019626,"app_id":1019626,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-08T09:51:34.000Z","updated_at":"2024-03-08T09:51:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-08T09:51:31Z","updated_at":"2025-04-04T00:11:35Z","terms_conditions_url":null,"app_organization":{"id":6321,"name":"Pilot Engineering","email":"support@pilot-engineering.dev","website":"https://dtxexy.webmepage.com/pilot-engineering","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3,4,10],"date_published":"2024-03-28T15:16:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://app.pilot-engineering.dev/plans"},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor"],"last_update_time":"2025-01-14T19:42:02Z","owner_id":269519,"author_name":"Pilot Engineering UG (haftungsbeschränkt)","author_email":"support@pilot-engineering.dev","author_url":"https://dtxexy.webmepage.com/pilot-engineering","short_description":"Respond to multi-language tickets with auto translations. Free trial included.","long_description":"\u003ch1\u003eTranslation Pilot - Translate your support messages\u003c/h1\u003e\n\n\u003cp\u003eWith this app, you can easily respond to tickets in almost every language. It is seamlessly integrated into Zendesk Support and improves your agents\u0026#39; productivity. Have your agent write his responses in his native language and translate it with just a button click.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003e🚀 Start Translating Instantly\u003c/h3\u003e\n\n\u003cp\u003eYou don\u0026#39;t have to create an account or sign up for any subscriptions upfront. Just install this app and you can start translating. You have a \u003cstrong\u003e7-day free trial\u003c/strong\u003e to try it out and can choose afterward \u003ca href=\"https://app.pilot-engineering.dev/plans\"\u003ewhich plan\u003c/a\u003e would fit to you.\u003c/p\u003e\n\n\u003ch3\u003e📎 Automatic comment (optional)\u003c/h3\u003e\n\n\u003cp\u003eWhen the tickets get longer, it\u0026#39;s hard for agents to keep track of the history. Before translating it, Translation Pilot can \u003cstrong\u003eautomatically create a comment\u003c/strong\u003e with the original messages. This keeps it as a reference.\u003c/p\u003e\n\n\u003ch3\u003e🛠 Customizable Settings\u003c/h3\u003e\n\n\u003cp\u003eYou can define \u003cstrong\u003eignore words\u003c/strong\u003e that should not be translated. This is useful for technical terms or brand names.\u003cbr\u003e\nAlso, you can set up the \u003cstrong\u003eformality level\u003c/strong\u003e to hit the tone of your customers.\u003c/p\u003e\n\n\u003ch3\u003e🌎 Change Customer Language\u003c/h3\u003e\n\n\u003cp\u003eSometimes Zendesk does not correctly detect the customers\u0026#39; language. Translation Pilot shows the language in the sidebar next to the ticket and there it can be changed easily via a dropdown.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNote:\u003c/em\u003e Zendesk can natively translate incoming messages. Therefore, this module is focusing on outgoing messages. If you appreciated an extension of the Translation Pilot, feel free to contact us.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eWorks out of the box\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJust install the app and start translating 🚀\u003cbr\u003e\nNo signup or credit card upfront. 7 day free trial! Afterward you can choose which plan would fit to you.\u003c/p\u003e\n\n\u003cp\u003eThe app follows the following process:\u003cbr\u003e\n 1. Write your message in your native language\u003cbr\u003e\n 2. Translate it automatically with just a button click\u003cbr\u003e\n 3. Original message gets automatically added as a comment for readability\u003cbr\u003e\n 4. Your message is replaced with the translated message\u003cbr\u003e\n 5. You can prove-read the translation and send it\u003c/p\u003e\n\n\u003cp\u003eIn the app settings, you can\u003cbr\u003e\n  * Define ignore words that should not be translated\u003cbr\u003e\n  * Set up the formality level to hit the tone of your customers\u003cbr\u003e\n  * Enable or disable the automatic comment creation\u003c/p\u003e\n","raw_long_description":"# Translation Pilot - Translate your support messages\n\nWith this app, you can easily respond to tickets in almost every language. It is seamlessly integrated into Zendesk Support and improves your agents' productivity. Have your agent write his responses in his native language and translate it with just a button click.\n\n## Key Features\n\n### 🚀 Start Translating Instantly\n\nYou don't have to create an account or sign up for any subscriptions upfront. Just install this app and you can start translating. You have a **7-day free trial** to try it out and can choose afterward [which plan](https://app.pilot-engineering.dev/plans) would fit to you.\n\n### 📎 Automatic comment (optional)\n\nWhen the tickets get longer, it's hard for agents to keep track of the history. Before translating it, Translation Pilot can **automatically create a comment** with the original messages. This keeps it as a reference.\n\n### 🛠 Customizable Settings\n\nYou can define **ignore words** that should not be translated. This is useful for technical terms or brand names.\nAlso, you can set up the **formality level** to hit the tone of your customers.\n\n### 🌎 Change Customer Language\n\nSometimes Zendesk does not correctly detect the customers' language. Translation Pilot shows the language in the sidebar next to the ticket and there it can be changed easily via a dropdown.\n\n_Note:_ Zendesk can natively translate incoming messages. Therefore, this module is focusing on outgoing messages. If you appreciated an extension of the Translation Pilot, feel free to contact us.\n","raw_installation_instructions":"**Works out of the box**\n\nJust install the app and start translating 🚀\nNo signup or credit card upfront. 7 day free trial! Afterward you can choose which plan would fit to you.\n\nThe app follows the following process:\n 1. Write your message in your native language\n 2. Translate it automatically with just a button click\n 3. Original message gets automatically added as a comment for readability\n 4. Your message is replaced with the translated message\n 5. You can prove-read the translation and send it\n\n In the app settings, you can\n  * Define ignore words that should not be translated\n  * Set up the formality level to hit the tone of your customers\n  * Enable or disable the automatic comment creation\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1019626.apps.zdusercontent.com/1019626/assets/1736623963-4e7a3a7c5c484cb3450961e57006af3e/logo-small.png","large_icon":"https://1019626.apps.zdusercontent.com/1019626/assets/1736623963-4e7a3a7c5c484cb3450961e57006af3e/logo.png","screenshots":["https://1019626.apps.zdusercontent.com/1019626/assets/1736623963-4e7a3a7c5c484cb3450961e57006af3e/screenshot-0.png","https://1019626.apps.zdusercontent.com/1019626/assets/1736623963-4e7a3a7c5c484cb3450961e57006af3e/screenshot-1.png","https://1019626.apps.zdusercontent.com/1019626/assets/1736623963-4e7a3a7c5c484cb3450961e57006af3e/screenshot-2.png"],"installation_count":16},{"id":1019663,"name":"Attachment Manager by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2882699,"app_id":1019663,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-08T13:15:22Z","updated_at":"2024-03-08T13:15:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2882697,"app_id":1019663,"name":"Valid Attachments Format","kind":"text","required":false,"position":1,"created_at":"2024-03-08T13:15:22Z","updated_at":"2024-03-08T13:15:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2882698,"app_id":1019663,"name":"InValid Attachments Format","kind":"text","required":false,"position":2,"created_at":"2024-03-08T13:15:22Z","updated_at":"2024-03-08T13:15:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4288,"entity_id":1019663,"app_id":1019663,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0Os1hbfjIUomyPBprl1F2Q2v","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1283,"cost_type":"CostStripe","active":true,"created_at":"2024-03-08T13:15:25.000Z","updated_at":"2024-03-08T13:15:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-08T13:15:21Z","updated_at":"2025-04-04T00:11:35Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3,2],"date_published":"2024-03-13T15:50:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-03-13T15:49:53Z","owner_id":269519,"author_name":"Sassly","author_email":"people@sassly.in","author_url":"https://saasly.in","short_description":"Quick Download, ZIP, Filter, Sort, Preview, Dropbox Connect for attachments","long_description":"\u003cp\u003eOur Attachment Manager app simplifies document management for tickets, providing easy access, filtering by type, and options for downloading files individually or in bulk(ZIP). Users can also preview attached documents without downloading them.\u003c/p\u003e\n\n\u003ch2\u003eKey features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSidebar attachment search: Easily locate attachments within the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFilter and sort options: Filter search results by type or sort them by name or date.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePreview without downloading: View attachments directly within Zendesk without downloading.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload flexibility: Download single attachments or all at once for convenience.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFormat support: Supports all regular formats such as xlsx, pdf, docx, etc.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCloud account integration: Connect your cloud account directly to access attachments seamlessly. Can connect to the Dropbox account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConversation thread attachment: Attach files directly within conversation threads for efficient communication.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelective format display: Choose specific file formats to be displayed within the widget for easier access and organisation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZip all attachments: Conveniently compress and zip all attachments for easy sharing and storage.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFile type (pdf, jpeg, png, jpg, zip, etc.): Filter attachments by file type for quicker identification and retrieval.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-attachment-manager-by-saasly-in-zendesk\"\u003ehttps://saasly.in/apps/userguide/how-to-install-attachment-manager-by-saasly-in-zendesk\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Our Attachment Manager app simplifies document management for tickets, providing easy access, filtering by type, and options for downloading files individually or in bulk(ZIP). Users can also preview attached documents without downloading them.\n\n## Key features:\n\n- Sidebar attachment search: Easily locate attachments within the sidebar.\n\n- Filter and sort options: Filter search results by type or sort them by name or date.\n\n- Preview without downloading: View attachments directly within Zendesk without downloading.\n\n- Download flexibility: Download single attachments or all at once for convenience.\n\n- Format support: Supports all regular formats such as xlsx, pdf, docx, etc.\n\n- Cloud account integration: Connect your cloud account directly to access attachments seamlessly. Can connect to the Dropbox account.\n\n- Conversation thread attachment: Attach files directly within conversation threads for efficient communication.\n\n- Selective format display: Choose specific file formats to be displayed within the widget for easier access and organisation.\n\n- Zip all attachments: Conveniently compress and zip all attachments for easy sharing and storage.\n\n- File type (pdf, jpeg, png, jpg, zip, etc.): Filter attachments by file type for quicker identification and retrieval.","raw_installation_instructions":"Go to this URL for deatialed installation guide: [https://saasly.in/apps/userguide/how-to-install-attachment-manager-by-saasly-in-zendesk](https://saasly.in/apps/userguide/how-to-install-attachment-manager-by-saasly-in-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1019663.apps.zdusercontent.com/1019663/assets/1710309665-031c658d1103cbe014396b7dfa3d3587/logo-small.png","large_icon":"https://1019663.apps.zdusercontent.com/1019663/assets/1710309665-031c658d1103cbe014396b7dfa3d3587/logo.png","screenshots":["https://1019663.apps.zdusercontent.com/1019663/assets/1710309665-031c658d1103cbe014396b7dfa3d3587/screenshot-0.png","https://1019663.apps.zdusercontent.com/1019663/assets/1710309665-031c658d1103cbe014396b7dfa3d3587/screenshot-1.png","https://1019663.apps.zdusercontent.com/1019663/assets/1710309665-031c658d1103cbe014396b7dfa3d3587/screenshot-2.png"],"installation_count":0},{"id":1019740,"name":"WhatsApp Conversation Ticket by Respira for Support","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":2883035,"app_id":1019740,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-08T18:09:19Z","updated_at":"2024-03-08T18:09:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4290,"entity_id":1019740,"app_id":1019740,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-08T18:09:21.000Z","updated_at":"2024-03-08T18:09:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-08T18:09:18Z","updated_at":"2026-07-13T21:51:29Z","terms_conditions_url":null,"app_organization":{"id":4603,"name":"Respira Internet","email":"cesar@respirainternet.com","website":"https://respirainternet.com","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3,5,15,18,16],"date_published":"2024-03-19T20:11:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-07-13T21:51:24Z","owner_id":269519,"author_name":"Respira Internet","author_email":"info@respirainternet.com","author_url":"https://respirainternet.com/en/home","short_description":"Shows the last comments from the latest WhatsApp Conversation Ticket.","long_description":"\u003cp\u003eThis app will show you the latest comments of the latest open WhatsApp conversation you have with a given customer, based on phone number or WhatsApp Username.\u003c/p\u003e\n\n\u003cp\u003eUsing this app:\u003cbr\u003e\n- You can see the whole conversation right in your sidebar\u003cbr\u003e\n- You don´t waste time searching for the WhatsApp Conversation ticket\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://respirainternet.com/video/conversation_ticket_screenshot.png\" alt=\"Conversation ticket screenshot\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy we did this\u003c/h2\u003e\n\n\u003cp\u003eSometimes, the last comment that the customer context provides for recent tickets is insufficient.\u003cbr\u003e\n\u003cimg src=\"https://respirainternet.com/video/regular_ticket_screenshot.png\" alt=\"Regular ticket screenshot\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app will give you all the context you need from a WhatsApp interaction right from the ticket sidebar.\u003c/p\u003e\n\n\u003ch2\u003eData management\u003c/h2\u003e\n\n\u003cp\u003eThis app does not store any data in any way. It reads only ticket and user data using the Zendesk App Framework, and does not read or send any data to any external API.\u003c/p\u003e\n\n\u003cp\u003eIt is safe to use, and complies with every data privacy regulation.\u003c/p\u003e\n\n\u003ch5\u003eDeveloped by \u003ca href=\"https://respirainternet.com/en/home\"\u003eRespira Internet\u003c/a\u003e.\u003c/h5\u003e\n","installation_instructions":"\u003cp\u003eSimply click install.\u003c/p\u003e\n","raw_long_description":"This app will show you the latest comments of the latest open WhatsApp conversation you have with a given customer, based on phone number or WhatsApp Username.\n\nUsing this app:\n- You can see the whole conversation right in your sidebar\n- You don´t waste time searching for the WhatsApp Conversation ticket\n\n![Conversation ticket screenshot](https://respirainternet.com/video/conversation_ticket_screenshot.png)\n\n## Why we did this\n\nSometimes, the last comment that the customer context provides for recent tickets is insufficient.\n![Regular ticket screenshot](https://respirainternet.com/video/regular_ticket_screenshot.png)\n\nThis app will give you all the context you need from a WhatsApp interaction right from the ticket sidebar.\n\n## Data management\nThis app does not store any data in any way. It reads only ticket and user data using the Zendesk App Framework, and does not read or send any data to any external API.\n\nIt is safe to use, and complies with every data privacy regulation.\n\n##### Developed by [Respira Internet](https://respirainternet.com/en/home).","raw_installation_instructions":"Simply click install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1019740.apps.zdusercontent.com/1019740/assets/1782382620-cf2644d877456123ee04fa4bd57c8e9a/support/logo-small.png","large_icon":"https://1019740.apps.zdusercontent.com/1019740/assets/1782382620-cf2644d877456123ee04fa4bd57c8e9a/support/logo.png","screenshots":["https://1019740.apps.zdusercontent.com/1019740/assets/1782382620-cf2644d877456123ee04fa4bd57c8e9a/support/screenshot-0.png","https://1019740.apps.zdusercontent.com/1019740/assets/1782382620-cf2644d877456123ee04fa4bd57c8e9a/support/screenshot-1.png","https://1019740.apps.zdusercontent.com/1019740/assets/1782382620-cf2644d877456123ee04fa4bd57c8e9a/support/screenshot-2.png"],"installation_count":45},{"id":1020069,"name":"Smart iFrame","state":"published","version":"3.0.0","framework_version":"2.0","parameters":[{"id":2883984,"app_id":1020069,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-10T18:51:55Z","updated_at":"2024-03-10T18:51:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2883982,"app_id":1020069,"name":"url","kind":"text","required":true,"position":1,"created_at":"2024-03-10T18:51:55Z","updated_at":"2026-04-24T21:09:25Z","default_value":"demo.html?ticket_id={ticket_id}\u0026current_user_id={current_user_id}\u0026current_user_email={current_user_email}\u0026requester_id={requester_id}\u0026requester_email={requester_email}\u0026requester_external_id={requester_external_id}\u0026assignee_id={assignee_id}\u0026assignee_email={assignee_email}","secure":false,"scopes":null,"options":null},{"id":2883983,"app_id":1020069,"name":"height","kind":"number","required":false,"position":2,"created_at":"2024-03-10T18:51:55Z","updated_at":"2024-03-10T18:51:55Z","default_value":"300","secure":false,"scopes":null,"options":null}],"plans":[{"id":4292,"entity_id":1020069,"app_id":1020069,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-10T18:51:58.000Z","updated_at":"2024-03-10T18:51:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":4,"count":{"2":2,"5":4,"1":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-10T18:51:55Z","updated_at":"2026-04-24T21:09:25Z","terms_conditions_url":null,"app_organization":{"id":6310,"name":"Taylor McManus","email":"support@hubbub.dev","website":"","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-03-25T16:41:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-24T21:09:23Z","owner_id":269519,"author_name":"Hubbub Studios","author_email":"taylor@hubbub.dev","author_url":"https://github.com/hubbubdev/zendesk-smart-iframe-docs","short_description":"Embed websites in ZD using dynamic URLs","long_description":"\u003cp\u003eSmart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace.\u003c/p\u003e\n\n\u003ch1\u003eGetting Started\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eSpecify the URL of the website to embed, such as \u003ccode\u003ehttps://mysite.com/ticket/{{ticket.id}}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eSpecify what height you want the embedded window to be (if not specified will default to \u003ccode\u003e300px\u003c/code\u003e)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe next time you open up a ticket, you\u0026#39;ll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk\u0026#39;s workspace builder to place this app wherever you like!\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNOTE: Not all websites allow themselves to be loaded within an iFrame.\u003c/strong\u003e\u003cbr\u003e\nIf the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our \u003ca href=\"https://github.com/hubbubdev/zendesk-smart-iframe-docs?tab=readme-ov-file#iframe-not-working\"\u003edocumentation\u003c/a\u003e for more info.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch1\u003eDynamic URLs with Template Variables\u003c/h1\u003e\n\n\u003cp\u003eUse \u003ccode\u003e{{double braces}}\u003c/code\u003e to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample:\u003c/strong\u003e \u003ccode\u003ehttps://mysite.com/lookup?ticket={{ticket.id}}\u0026amp;email={{ticket.requester.email}}\u0026amp;phone={{ticket.requester.$phone-us}}\u003c/code\u003e\u003c/p\u003e\n\n\u003ch2\u003eTemplate Variable Reference\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.id}}\u003c/code\u003e - Zendesk ticket ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.subject}}\u003c/code\u003e - Ticket subject\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.status}}\u003c/code\u003e - Ticket status\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.priority}}\u003c/code\u003e - Ticket priority\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.brand.id}}\u003c/code\u003e - Brand ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.form.id}}\u003c/code\u003e - Ticket form ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.customField:custom_field_\u0026lt;field_id\u0026gt;}}\u003c/code\u003e - Custom field value (replace \u003ccode\u003e\u0026lt;field_id\u0026gt;\u003c/code\u003e with the numeric field ID)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequester (End-User)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.id}}\u003c/code\u003e - Requester Zendesk user ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.email}}\u003c/code\u003e - Requester email address\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.externalId}}\u003c/code\u003e - Requester external ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.$phone}}\u003c/code\u003e - Requester phone number\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.$phone-us}}\u003c/code\u003e - Requester phone, US format (digits only)\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.$twitter}}\u003c/code\u003e - Requester Twitter/X handle\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.$facebook}}\u003c/code\u003e - Requester Facebook identity\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.requester.$google}}\u003c/code\u003e - Requester Google identity\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAssignee (Agent)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.assignee.user.id}}\u003c/code\u003e - Assignee user ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.assignee.user.email}}\u003c/code\u003e - Assignee email address\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{ticket.assignee.group.id}}\u003c/code\u003e - Assigned group ID\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCurrent User (Agent Viewing the Ticket)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{{currentUser.id}}\u003c/code\u003e - Current agent user ID\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{{currentUser.email}}\u003c/code\u003e - Current agent email address\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eLegacy Variables\u003c/strong\u003e \u003cem\u003e(backwards compatible — still work unchanged)\u003c/em\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003e{ticket_id}\u003c/code\u003e, \u003ccode\u003e{requester_id}\u003c/code\u003e, \u003ccode\u003e{requester_email}\u003c/code\u003e, \u003ccode\u003e{requester_external_id}\u003c/code\u003e, \u003ccode\u003e{assignee_id}\u003c/code\u003e, \u003ccode\u003e{assignee_email}\u003c/code\u003e, \u003ccode\u003e{current_user_id}\u003c/code\u003e, \u003ccode\u003e{current_user_email}\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eLearn More\u003c/h1\u003e\n\n\u003cp\u003e\u003ca href=\"https://github.com/hubbubdev/zendesk-smart-iframe-docs\"\u003eDocumentation\u003c/a\u003e | \u003ca href=\"https://hubbubdev.github.io/zendesk-smart-iframe-docs/TERMS-OF-SERVICE\"\u003eData \u0026amp; Privacy Policy\u003c/a\u003e | Questions? Email support@hubbub.dev\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in seconds:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSpecify the URL of the website to embed, such as \u003ccode\u003ehttps://mysite.com/ticket/{{ticket.id}}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eSpecify what height you want the embedded window to be (if not specified will default to \u003ccode\u003e300px\u003c/code\u003e)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eUse \u003ccode\u003e{{double braces}}\u003c/code\u003e to embed dynamic Zendesk data in your URL — ticket fields, requester details, custom fields, and more.\u003c/p\u003e\n\n\u003cp\u003eFor the full list of available template variables, see our \u003ca href=\"https://github.com/hubbubdev/zendesk-smart-iframe-docs\"\u003edocumentation\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Smart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace.\n\n# Getting Started\n\n1. Specify the URL of the website to embed, such as `https://mysite.com/ticket/{{ticket.id}}`\n2. Specify what height you want the embedded window to be (if not specified will default to `300px`)\n\nThe next time you open up a ticket, you'll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk's workspace builder to place this app wherever you like!\n\n\u003e **NOTE: Not all websites allow themselves to be loaded within an iFrame.**\n\u003e If the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our [documentation](https://github.com/hubbubdev/zendesk-smart-iframe-docs?tab=readme-ov-file#iframe-not-working) for more info.\n\n# Dynamic URLs with Template Variables\n\nUse `{{double braces}}` to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields.\n\n**Example:** `https://mysite.com/lookup?ticket={{ticket.id}}\u0026email={{ticket.requester.email}}\u0026phone={{ticket.requester.$phone-us}}`\n\n## Template Variable Reference\n\n**Ticket**\n\n- `{{ticket.id}}` - Zendesk ticket ID\n- `{{ticket.subject}}` - Ticket subject\n- `{{ticket.status}}` - Ticket status\n- `{{ticket.priority}}` - Ticket priority\n- `{{ticket.brand.id}}` - Brand ID\n- `{{ticket.form.id}}` - Ticket form ID\n- `{{ticket.customField:custom_field_\u003cfield_id\u003e}}` - Custom field value (replace `\u003cfield_id\u003e` with the numeric field ID)\n\n**Requester (End-User)**\n\n- `{{ticket.requester.id}}` - Requester Zendesk user ID\n- `{{ticket.requester.email}}` - Requester email address\n- `{{ticket.requester.externalId}}` - Requester external ID\n- `{{ticket.requester.$phone}}` - Requester phone number\n- `{{ticket.requester.$phone-us}}` - Requester phone, US format (digits only)\n- `{{ticket.requester.$twitter}}` - Requester Twitter/X handle\n- `{{ticket.requester.$facebook}}` - Requester Facebook identity\n- `{{ticket.requester.$google}}` - Requester Google identity\n\n**Assignee (Agent)**\n\n- `{{ticket.assignee.user.id}}` - Assignee user ID\n- `{{ticket.assignee.user.email}}` - Assignee email address\n- `{{ticket.assignee.group.id}}` - Assigned group ID\n\n**Current User (Agent Viewing the Ticket)**\n\n- `{{currentUser.id}}` - Current agent user ID\n- `{{currentUser.email}}` - Current agent email address\n\n**Legacy Variables** *(backwards compatible — still work unchanged)*\n\n- `{ticket_id}`, `{requester_id}`, `{requester_email}`, `{requester_external_id}`, `{assignee_id}`, `{assignee_email}`, `{current_user_id}`, `{current_user_email}`\n\n# Learn More\n\n[Documentation](https://github.com/hubbubdev/zendesk-smart-iframe-docs) | [Data \u0026 Privacy Policy](https://hubbubdev.github.io/zendesk-smart-iframe-docs/TERMS-OF-SERVICE) | Questions? Email support@hubbub.dev","raw_installation_instructions":"Get started in seconds:\n\n1. Specify the URL of the website to embed, such as `https://mysite.com/ticket/{{ticket.id}}`\n2. Specify what height you want the embedded window to be (if not specified will default to `300px`)\n\nUse `{{double braces}}` to embed dynamic Zendesk data in your URL — ticket fields, requester details, custom fields, and more.\n\nFor the full list of available template variables, see our [documentation](https://github.com/hubbubdev/zendesk-smart-iframe-docs)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1020069.apps.zdusercontent.com/1020069/assets/1776911613-860a10ce8f1de38da2af4e983af16059/logo-small.png","large_icon":"https://1020069.apps.zdusercontent.com/1020069/assets/1776911613-860a10ce8f1de38da2af4e983af16059/logo.png","screenshots":["https://1020069.apps.zdusercontent.com/1020069/assets/1776911613-860a10ce8f1de38da2af4e983af16059/screenshot-0.png","https://1020069.apps.zdusercontent.com/1020069/assets/1776911613-860a10ce8f1de38da2af4e983af16059/screenshot-1.png","https://1020069.apps.zdusercontent.com/1020069/assets/1776911613-860a10ce8f1de38da2af4e983af16059/screenshot-2.png"],"installation_count":82},{"id":1020900,"name":"AI Ticket Classification","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2887064,"app_id":1020900,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-13T18:53:10Z","updated_at":"2024-03-13T18:53:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2887060,"app_id":1020900,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-03-13T18:53:10Z","updated_at":"2024-03-13T18:53:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2887061,"app_id":1020900,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-03-13T18:53:10Z","updated_at":"2024-03-13T18:53:10Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2887062,"app_id":1020900,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-03-13T18:53:10Z","updated_at":"2024-03-13T18:53:10Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2887063,"app_id":1020900,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-03-13T18:53:10Z","updated_at":"2024-03-13T18:53:10Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4301,"entity_id":1020900,"app_id":1020900,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-13T18:53:13.000Z","updated_at":"2024-03-13T18:53:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-13T18:53:09Z","updated_at":"2025-12-02T20:03:18Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-03-18T18:19:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-02T20:03:14Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Classify tickets by intent or sentiment","long_description":"\u003ch3\u003eStreamline your Ticket Management\u003c/h3\u003e\n\n\u003cp\u003eFind out what it\u0026#39;s all about: \u003cstrong\u003eTicket classification\u003c/strong\u003e may seem like a small task, but when done manually, it can be a chore for your customer support team. Opening, reading, and categorizing tickets takes a lot of time and energy that could be better spent on more rewarding tasks.\u003c/p\u003e\n\n\u003ch3\u003eClassify tickets before they are opened\u003c/h3\u003e\n\n\u003cp\u003eIs an invoice needed, a product to be returned, or is the customer just saying thank you? Is the customer calm - or worried and angry, making the issue an urgent one? Knots uses \u003cstrong\u003eartificial intelligence\u003c/strong\u003e to sort your ticket data and automatically classify support tickets based on the categories you specify - including the reason for the ticket as well as the customer\u0026#39;s sentiment.\u003c/p\u003e\n\n\u003cp\u003eWith automatic ticket classification, tickets are sorted in real time, before a human has to review them. This reduces the workload for the sorting itself and prepares the tickets perfectly for further processing!\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamlessly integrated\u003c/strong\u003e with Zendesk, it uses NLP (Natural Language Processing) and advanced algorithms to instantly identify customer intent and sentiment through Zendesk sentiment analysis.\u003c/li\u003e\n\u003cli\u003eHighly \u003cstrong\u003eaccurate and precise\u003c/strong\u003e, you can see and feel the advantages of automated categorization immediately after setting up - in as little as 2 minutes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponse times\u003c/strong\u003e are instantly accelerated and your team can use the time to focus on more important tasks. It is so intuitive that your staff will not need a manual or training.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStart classifying tickets automatically\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSave time and money\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFree agents from monotonous tasks\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePrioritize urgent issues\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReduce response times and ensure happier customers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow to use automatic Ticket Classification\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRight out of the box: Set up in 2 minutes\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSimple and intuitive: No training or manual required\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTailored to your needs: Choose your categories from a dropdown menu\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow to get even more out of Ticket Classification\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCombine it with \u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/992152/round-robin-assignment-by-knots/\"\u003eKnots Round Robin Ticket Assigning\u003c/a\u003e\u003c/strong\u003e to effortlessly assign tickets to the right (specialized) team members.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCombine it with \u003cstrong\u003eChatGPT\u003c/strong\u003e, your own Azure GPT or OpenAI\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse it with \u003cstrong\u003eGoogle Analytics\u003c/strong\u003e or your statistics tool of choice to improve your product and service offerings.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Why Knots?\"\u003e\u003c/p\u003e\n\n\u003ch5\u003eThere\u0026#39;s more!\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eTake the time to see for yourself with a \u003cstrong\u003e14-day free trial\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eMake the most of it with Knots\u0026#39; apps: Find the perfect pricing package to automate your most time-consuming processes!\u003c/li\u003e\n\u003cli\u003eVisit or contact us to find the perfect set of \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eKnots\u003c/a\u003e applications for you: From \u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1003590/language-detection-by-knots/?queryID=8041a6e9157f7ce86c1fcf47a79faf6b\"\u003elanguage recognition\u003c/a\u003e\u003c/strong\u003e and \u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/?queryID=a88567093a52b790bbb0aa9dcc71c138\"\u003eautofilling the ticket fields\u003c/a\u003e\u003c/strong\u003e to \u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/?queryID=a7de94d200def2383a6e9d669248be3e\"\u003eimage/PDF to text conversion\u003c/a\u003e\u003c/strong\u003e and \u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1010199/ticket-export--archive-by-knots/?queryID=9ec7327979e42ed2b202d4407d2aa5b2\"\u003eticket export\u003c/a\u003e\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere\u0026#39;s so much you can automate - start streamlining your workflow now!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;AI Ticket Classification\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the AI Ticket Classification icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Streamline your Ticket Management\n\nFind out what it's all about: **Ticket classification** may seem like a small task, but when done manually, it can be a chore for your customer support team. Opening, reading, and categorizing tickets takes a lot of time and energy that could be better spent on more rewarding tasks.\n\n### Classify tickets before they are opened\n\nIs an invoice needed, a product to be returned, or is the customer just saying thank you? Is the customer calm - or worried and angry, making the issue an urgent one? Knots uses **artificial intelligence** to sort your ticket data and automatically classify support tickets based on the categories you specify - including the reason for the ticket as well as the customer's sentiment.\n\nWith automatic ticket classification, tickets are sorted in real time, before a human has to review them. This reduces the workload for the sorting itself and prepares the tickets perfectly for further processing!\n\n\n* **Seamlessly integrated** with Zendesk, it uses NLP (Natural Language Processing) and advanced algorithms to instantly identify customer intent and sentiment through Zendesk sentiment analysis.\n* Highly **accurate and precise**, you can see and feel the advantages of automated categorization immediately after setting up - in as little as 2 minutes.\n* **Response times** are instantly accelerated and your team can use the time to focus on more important tasks. It is so intuitive that your staff will not need a manual or training.\n\n\n### Start classifying tickets automatically\n\n* Save time and money  \n* Free agents from monotonous tasks  \n* Prioritize urgent issues  \n* Reduce response times and ensure happier customers\n\n### How to use automatic Ticket Classification\n* Right out of the box: Set up in 2 minutes  \n* Simple and intuitive: No training or manual required   \n* Tailored to your needs: Choose your categories from a dropdown menu\n\n### How to get even more out of Ticket Classification\n* Combine it with **[Knots Round Robin Ticket Assigning](https://www.zendesk.de/marketplace/apps/support/992152/round-robin-assignment-by-knots/)** to effortlessly assign tickets to the right (specialized) team members.   \n* Combine it with **ChatGPT**, your own Azure GPT or OpenAI  \n* Use it with **Google Analytics** or your statistics tool of choice to improve your product and service offerings.\n\n![Why Knots?](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\n##### There's more!\n* Take the time to see for yourself with a **14-day free trial**.\n* Make the most of it with Knots' apps: Find the perfect pricing package to automate your most time-consuming processes!\n* Visit or contact us to find the perfect set of [Knots](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) applications for you: From **[language recognition](https://www.zendesk.de/marketplace/apps/support/1003590/language-detection-by-knots/?queryID=8041a6e9157f7ce86c1fcf47a79faf6b)** and **[autofilling the ticket fields](https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/?queryID=a88567093a52b790bbb0aa9dcc71c138)** to **[image/PDF to text conversion](https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/?queryID=a7de94d200def2383a6e9d669248be3e)** and **[ticket export](https://www.zendesk.de/marketplace/apps/support/1010199/ticket-export--archive-by-knots/?queryID=9ec7327979e42ed2b202d4407d2aa5b2)**.\n\nThere's so much you can automate - start streamlining your workflow now!\n\n[Privacy policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"AI Ticket Classification\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the AI Ticket Classification icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1020900.apps.zdusercontent.com/1020900/assets/1764155750-cc36ea7368522d66df9457f2ad058eba/logo-small.png","large_icon":"https://1020900.apps.zdusercontent.com/1020900/assets/1764155750-cc36ea7368522d66df9457f2ad058eba/logo.png","screenshots":["https://1020900.apps.zdusercontent.com/1020900/assets/1764155750-cc36ea7368522d66df9457f2ad058eba/screenshot-0.png","https://1020900.apps.zdusercontent.com/1020900/assets/1764155750-cc36ea7368522d66df9457f2ad058eba/screenshot-1.png","https://1020900.apps.zdusercontent.com/1020900/assets/1764155750-cc36ea7368522d66df9457f2ad058eba/screenshot-2.png"],"installation_count":49},{"id":1021215,"name":"eZSend One","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt-br","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-14T18:45:44Z","updated_at":"2025-04-04T00:11:36Z","terms_conditions_url":null,"app_organization":{"id":2236,"name":"Eteg Technology","email":"comercial@eteg.com.br","website":"http://eteg.com.br/zendesk/","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2024-03-14T19:11:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://eteg.com.br/produtos-ez/"},"location_names":[],"last_update_time":"2024-05-20T17:50:21Z","owner_id":269519,"author_name":"Eteg","author_email":"comercial@eteg.com.br","author_url":"https://www.eteg.com.br","short_description":"Send proactive notifications from WhatsApp directly through Zendesk's native channel.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe eZSend One app, developed by Eteg Technology, integrates directly with your WhatsApp numbers available in Zendesk to send WhatsApp notifications. Send proactive messages directly from Zendesk profile or ticket and interact with your customers quickly and efficiently. \u003c/p\u003e\n\n\u003ch3\u003eTransform the way you interact with your customers on WhatsApp through Zendesk with eZSend One!\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend proactive notifications from WhatsApp directly through Zendesk\u0026#39;s native channel, from user profiles or tickets. \u003c/li\u003e\n\u003cli\u003eCustomize notification sending using placeholders provided by the WhatsApp Template. \u003c/li\u003e\n\u003cli\u003eIntegrate multiple WhatsApp numbers flexibly. \u003c/li\u003e\n\u003cli\u003eRestrict app access by user or group function. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow eZSend One Works:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFrom the Zendesk profile of the customer or a ticket from the native WhatsApp channel, the app is enabled by listing the available templates. \u003c/li\u003e\n\u003cli\u003eIf there is no ticket linked to the customer\u0026#39;s number, a new ticket is created and automatically assigned to the agent who sent the notification. \u003c/li\u003e\n\u003cli\u003eIn the case of an existing ticket, the sent notification is kept in the same ticket. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSimplify your customer support and elevate your experience to the next level with eZSend One!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started on experiencing eZSend One, contact our team to discuss the best package for your needs. \u003cbr\u003e\nYou can either chat with us online, call us or WhatsApp at +55 31 992975311, or email us at comercial@eteg.com.br.\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.** \n\nThe eZSend One app, developed by Eteg Technology, integrates directly with your WhatsApp numbers available in Zendesk to send WhatsApp notifications. Send proactive messages directly from Zendesk profile or ticket and interact with your customers quickly and efficiently. \n\n### Transform the way you interact with your customers on WhatsApp through Zendesk with eZSend One! \n* Send proactive notifications from WhatsApp directly through Zendesk's native channel, from user profiles or tickets. \n* Customize notification sending using placeholders provided by the WhatsApp Template. \n* Integrate multiple WhatsApp numbers flexibly. \n* Restrict app access by user or group function. \n\n### How eZSend One Works: \n* From the Zendesk profile of the customer or a ticket from the native WhatsApp channel, the app is enabled by listing the available templates. \n* If there is no ticket linked to the customer's number, a new ticket is created and automatically assigned to the agent who sent the notification. \n* In the case of an existing ticket, the sent notification is kept in the same ticket. \n\nSimplify your customer support and elevate your experience to the next level with eZSend One!","raw_installation_instructions":"To get started on experiencing eZSend One, contact our team to discuss the best package for your needs. \nYou can either chat with us online, call us or WhatsApp at +55 31 992975311, or email us at comercial@eteg.com.br.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1021215.apps.zdusercontent.com/1021215/assets/1715714669-ce5311bd50a910ecc7d2be15b61aa6ae/logo-small.png","large_icon":"https://1021215.apps.zdusercontent.com/1021215/assets/1715714669-ce5311bd50a910ecc7d2be15b61aa6ae/logo.png","screenshots":["https://1021215.apps.zdusercontent.com/1021215/assets/1715714669-ce5311bd50a910ecc7d2be15b61aa6ae/screenshot-0.png","https://1021215.apps.zdusercontent.com/1021215/assets/1715714669-ce5311bd50a910ecc7d2be15b61aa6ae/screenshot-1.png","https://1021215.apps.zdusercontent.com/1021215/assets/1715714669-ce5311bd50a910ecc7d2be15b61aa6ae/screenshot-2.png"],"installation_count":0},{"id":1021529,"name":"easy_CSM","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2889845,"app_id":1021529,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-15T22:58:21Z","updated_at":"2024-03-15T22:58:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4303,"entity_id":1021529,"app_id":1021529,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-15T22:58:24.000Z","updated_at":"2024-03-15T22:58:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-15T22:58:21Z","updated_at":"2025-04-04T00:11:37Z","terms_conditions_url":null,"app_organization":{"id":6120,"name":"easy_CSM","email":"support@easycsm.de","website":"https://easycsm.de/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-03T16:13:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://easycsm.de/en/#plans"},"location_names":["ticket_sidebar"],"last_update_time":"2024-04-03T16:12:29Z","owner_id":269519,"author_name":"Matthias Berkmann-Schäfer","author_email":"info@easycsm.de","author_url":"https://easycsm.de/en/","short_description":"This app gives access to key customer and user data from easy_CSM.","long_description":"\u003cp\u003eeasy_CSM is an easy-to-use and inexpensive software-as-a-service tool designed for customer success and support managers to calculate a customer Health Score, with the capability to provide recommended actions for improvement.\u003c/p\u003e\n\n\u003cp\u003eeasy_CSM\u0026#39;s two-way integration with Zendesk allows your support agents to \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003egain key insights into your customers\u0026#39; health score and recommended actions for improvement. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003einfluence the Health Score through their agent ratings (planned for version 2). \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor the customer success team, easy_CSM enables \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInsights into your Zendesk data, which form the basis for calculating your customers\u0026#39; Health Score and offering recommended actions for improvement. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ea possibility to inform support agents with necessary information, such as ongoing cross- and upselling activities, to facilitate their daily work more easily and efficiently. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe application assists customer success and support managers in identifying profitable customers, receiving potential churn alerts, and performing their daily tasks more easily and efficiently, thereby enhancing the customer experience.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use this app, you need to signup with easy\u003cem\u003eCSM CRM at https://easycsm.de/en/. Then you need to integrate your Zendesk account with easy\u003c/em\u003eCSM at https://easycsm.de/dashboard/integrations.php. Without the integration, this app will be empty.\u003c/p\u003e\n\n\u003cp\u003eTo install easy_CSM on your Zendesk Support account, please follow these steps: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSign in to your Zendesk Support account, then click the Admin icon in the sidebar. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Apps \u0026gt; Marketplace, then find the easy_CSM app and click the tile. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the easy_CSM app page, click Install app in the upper-right corner. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter a name for the app, select the configurations you want, then click Install. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the installation is complete, easy_CSM will be available on the ticket sidebar within your Zendesk interface.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"easy_CSM is an easy-to-use and inexpensive software-as-a-service tool designed for customer success and support managers to calculate a customer Health Score, with the capability to provide recommended actions for improvement.\n\n easy_CSM's two-way integration with Zendesk allows your support agents to \n\n* gain key insights into your customers' health score and recommended actions for improvement. \n\n* influence the Health Score through their agent ratings (planned for version 2). \n\n For the customer success team, easy_CSM enables \n\n* Insights into your Zendesk data, which form the basis for calculating your customers' Health Score and offering recommended actions for improvement. \n\n* a possibility to inform support agents with necessary information, such as ongoing cross- and upselling activities, to facilitate their daily work more easily and efficiently. \n\n The application assists customer success and support managers in identifying profitable customers, receiving potential churn alerts, and performing their daily tasks more easily and efficiently, thereby enhancing the customer experience.","raw_installation_instructions":"To use this app, you need to signup with easy_CSM CRM at https://easycsm.de/en/. Then you need to integrate your Zendesk account with easy_CSM at https://easycsm.de/dashboard/integrations.php. Without the integration, this app will be empty.\n\n To install easy_CSM on your Zendesk Support account, please follow these steps: \n\n* Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. \n\n* Select Apps \u003e Marketplace, then find the easy_CSM app and click the tile. \n\n* On the easy_CSM app page, click Install app in the upper-right corner. \n\n* Enter a name for the app, select the configurations you want, then click Install. \n\n* Once the installation is complete, easy_CSM will be available on the ticket sidebar within your Zendesk interface.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1021529.apps.zdusercontent.com/1021529/assets/1712140561-f74e03e5aa1d7c143a3452a7de6644bf/logo-small.png","large_icon":"https://1021529.apps.zdusercontent.com/1021529/assets/1712140561-f74e03e5aa1d7c143a3452a7de6644bf/logo.png","screenshots":["https://1021529.apps.zdusercontent.com/1021529/assets/1712140561-f74e03e5aa1d7c143a3452a7de6644bf/screenshot-0.png","https://1021529.apps.zdusercontent.com/1021529/assets/1712140561-f74e03e5aa1d7c143a3452a7de6644bf/screenshot-1.png","https://1021529.apps.zdusercontent.com/1021529/assets/1712140561-f74e03e5aa1d7c143a3452a7de6644bf/screenshot-2.png"],"installation_count":0},{"id":1021712,"name":"Download Attachments by Blue Canary Software","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2890110,"app_id":1021712,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-17T05:34:28Z","updated_at":"2024-03-17T05:34:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4305,"entity_id":1021712,"app_id":1021712,"amount":50,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OvCFcLfMMnZehQaOZLRKBDz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1289,"cost_type":"CostStripe","active":true,"created_at":"2024-03-17T05:34:31.000Z","updated_at":"2024-03-17T05:34:31.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-17T05:34:27Z","updated_at":"2025-04-04T00:11:37Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2024-03-25T16:47:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-12-31T06:13:14Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Download all attachments in a ticket with the click of a button!","long_description":"\u003ch2\u003eThe best way to download all attachments in a ticket\u003c/h2\u003e\n\n\u003cp\u003eJoin dozens of other organizations downloading hundreds of attachments each month inside of their agent view without the need to click each individual attachment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SUrb9\"\u003e\u003cimg src=\"https://s9.gifyu.com/images/SUrb9.gif\" alt=\"Download all attachments Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe days of clicking each attachment to download them are over. When you first start using Download All Attachments, you\u0026#39;ll notice that you can easily download all of the current conversation\u0026#39;s attachments in the side bar via a convenient button. \u003c/p\u003e\n\n\u003cp\u003eMore updates are coming soon - but we need your help. If you would like a say in what is built, please email us: zdapps@thirdsouth.capital \u003c/p\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our amazing users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install. Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled. For more details see the Zendesk help page here: https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5\u003c/p\u003e\n","raw_long_description":"## The best way to download all attachments in a ticket \n\nJoin dozens of other organizations downloading hundreds of attachments each month inside of their agent view without the need to click each individual attachment.\n\n[![Download all attachments Demo](https://s9.gifyu.com/images/SUrb9.gif)](https://gifyu.com/image/SUrb9)\n\nThe days of clicking each attachment to download them are over. When you first start using Download All Attachments, you'll notice that you can easily download all of the current conversation's attachments in the side bar via a convenient button. \n\nMore updates are coming soon - but we need your help. If you would like a say in what is built, please email us: zdapps@thirdsouth.capital \n\nBuilt by [Blue Canary Software](https://bluecanarysoftware.com/) and our amazing users.","raw_installation_instructions":"Click Install. Please check to ensure you don't have \"Require authentication to download attachments\" enabled. For more details see the Zendesk help page here: https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1021712.apps.zdusercontent.com/1021712/assets/1735572678-becfbce7ef29f0f671dee255bbd968aa/logo-small.png","large_icon":"https://1021712.apps.zdusercontent.com/1021712/assets/1735572678-becfbce7ef29f0f671dee255bbd968aa/logo.png","screenshots":["https://1021712.apps.zdusercontent.com/1021712/assets/1735572678-becfbce7ef29f0f671dee255bbd968aa/screenshot-0.png","https://1021712.apps.zdusercontent.com/1021712/assets/1735572678-becfbce7ef29f0f671dee255bbd968aa/screenshot-1.png","https://1021712.apps.zdusercontent.com/1021712/assets/1735572678-becfbce7ef29f0f671dee255bbd968aa/screenshot-2.png"],"installation_count":1},{"id":1021821,"name":"Brands Flow","state":"published","version":"0.5.3","framework_version":"2.0","parameters":[{"id":2890263,"app_id":1021821,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-17T22:54:32Z","updated_at":"2024-03-17T22:54:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2890259,"app_id":1021821,"name":"hide_brands_by_user_group","kind":"checkbox","required":false,"position":1,"created_at":"2024-03-17T22:54:32Z","updated_at":"2024-03-17T22:54:32Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2890260,"app_id":1021821,"name":"hide_groups_by_brand","kind":"checkbox","required":false,"position":2,"created_at":"2024-03-17T22:54:32Z","updated_at":"2024-03-17T22:54:32Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3148268,"app_id":1021821,"name":"show_only_user_group","kind":"checkbox","required":false,"position":3,"created_at":"2025-01-14T20:42:22Z","updated_at":"2025-01-14T20:42:22Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2890261,"app_id":1021821,"name":"show_user_groups","kind":"checkbox","required":false,"position":4,"created_at":"2024-03-17T22:54:32Z","updated_at":"2025-01-14T20:42:22Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2890262,"app_id":1021821,"name":"hide_brands_list","kind":"hidden","required":false,"position":5,"created_at":"2024-03-17T22:54:32Z","updated_at":"2025-01-14T20:42:22Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":4306,"entity_id":1021821,"app_id":1021821,"amount":2500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OuN5cEtom5Ah6u5KgPiNJ6X","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J1yobEtom5Ah6u5","cost_id":1290,"cost_type":"CostStripe","active":true,"created_at":"2024-03-17T22:54:36.000Z","updated_at":"2024-03-17T22:54:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-17T22:54:28Z","updated_at":"2025-04-04T00:11:37Z","terms_conditions_url":null,"app_organization":{"id":4973,"name":"vaide.app","email":"support@vaide.app","website":"https://vaide.app","country_code":"BR","stripe_account_id":"acct_1J1yobEtom5Ah6u5","state":null},"locations":[4,3,2],"date_published":"2024-03-20T18:38:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","nav_bar"],"last_update_time":"2025-01-27T20:39:19Z","owner_id":269519,"author_name":"vaide.app","author_email":"support@vaide.app","author_url":"https://vaide.app","short_description":"Hide/show only the Brands and Groups your agents need to see","long_description":"\u003cp\u003e\u003cstrong\u003eBrands Flow\u003c/strong\u003e is the ultimate tool to eliminate human error and prevent lost tickets. Designed for companies managing multiple brands within a single Zendesk instance, this app streamlines your ticket workspace by displaying only the groups and brands your agents truly need — ensuring a cleaner, more focused environment.\u003c/p\u003e\n\n\u003ch2\u003eWhy Brands Flow?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🎯 \u003cstrong\u003eEffortless Setup:\u003c/strong\u003e Configure everything directly from the admin panel in just a few clicks. It’s quick, secure, and hassle-free.\u003c/li\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eStay Focused:\u003c/strong\u003e Automatically display only the relevant brands and groups for each ticket, tailored to your agents’ profiles.\u003c/li\u003e\n\u003cli\u003e✅ \u003cstrong\u003eError-Free Reassignments:\u003c/strong\u003e Simplify group management by narrowing options to match the selected brand, minimizing mistakes and confusion.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStart Transforming Your Support Today!\u003c/h2\u003e\n\n\u003cp\u003eStreamline your operations, boost agent productivity, and deliver exceptional customer service with Brands Flow.\u003c/p\u003e\n\n\u003cp\u003eEfficient support starts with smart organization. Try it today and experience the difference. 🌟\u003c/p\u003e\n\n\u003ch4\u003ePowered by Appers! ✨\u003c/h4\u003e\n\n\u003cp\u003eDiscover more solutions at vaide.app 🚀\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBrands Flow is designed to streamline your Zendesk workspace by providing a fully customizable environment for managing brands and groups. Follow this guide to seamlessly install and configure the app to suit your organization’s unique needs.\u003c/p\u003e\n\n\u003ch2\u003eInstalling Brands Flow\u003c/h2\u003e\n\n\u003cp\u003eTo install the app via the Zendesk Marketplace, follow these simple steps:\u003c/p\u003e\n\n\u003ch4\u003e1. Log in as an Administrator\u003c/h4\u003e\n\n\u003cp\u003eEnsure you are logged in to Zendesk with administrator privileges.\u003c/p\u003e\n\n\u003ch4\u003e2. Go to the Marketplace\u003c/h4\u003e\n\n\u003cp\u003eNavigate to Admin Center \u0026gt; Apps and Integrations \u0026gt; Marketplace.\u003c/p\u003e\n\n\u003ch4\u003e3. Search for Brands Flow\u003c/h4\u003e\n\n\u003cp\u003eUse the search bar in the Marketplace to locate “Brands Flow”, then click on the app.\u003c/p\u003e\n\n\u003ch4\u003e4. Install the App\u003c/h4\u003e\n\n\u003cp\u003eSelect Install and follow the on-screen instructions to complete the installation process.\u003c/p\u003e\n\n\u003ch2\u003eConfiguring Brands Flow\u003c/h2\u003e\n\n\u003cp\u003eAfter installation, configure the app to fit your team’s needs. Only administrators can access these settings.\u003c/p\u003e\n\n\u003ch3\u003eAccessing the App Settings\u003c/h3\u003e\n\n\u003ch4\u003e1. Go to Admin Center \u0026gt; Apps and Integrations \u0026gt; Zendesk Support Apps \u0026gt; Brands Flow.\u003c/h4\u003e\n\n\u003ch4\u003e2. Click Change Settings to access the configuration options.\u003c/h4\u003e\n\n\u003ch3\u003eKey Configuration Options\u003c/h3\u003e\n\n\u003ch4\u003eCustomize Brand and Group Visibility\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eShow/Hide Brands:\u003c/strong\u003e Hide brands that agents don’t have permission to view, based on their associated groups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShow/Hide Groups:\u003c/strong\u003e Hide groups in the assignee field based on the brand selected in the ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShow Groups of the Current User:\u003c/strong\u003e Display all groups linked to an agent’s profile, regardless of the selected brand.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNote: These settings do not retroactively affect tickets that already have brand or group fields populated.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003eUsing the Brands Flow Dashboard\u003c/h4\u003e\n\n\u003cp\u003eAccess the Brands Flow Dashboard from the left-hand navigation bar (navbar) in your Zendesk Support interface.\u003cbr\u003e\n- \u003cstrong\u003eThe icon is visible only to Administrators.\u003c/strong\u003e If it’s missing, check your access permissions.\u003c/p\u003e\n\n\u003ch5\u003eDashboard Overview\u003c/h5\u003e\n\n\u003cp\u003eThe dashboard is divided into two panels:\u003cbr\u003e\n- Left Panel: Displays all brands in your account.\u003cbr\u003e\n- Right Panel: Lists groups with checkboxes indicating their association with each brand.\u003c/p\u003e\n\n\u003ch5\u003eManaging Associations\u003c/h5\u003e\n\n\u003cp\u003eModify associations directly from the dashboard by selecting or deselecting checkboxes. Changes are automatically applied to the list of associations.\u003c/p\u003e\n\n\u003ch4\u003eFirst-Time Access \u0026amp; Data Conversion\u003c/h4\u003e\n\n\u003cp\u003eIf you’ve used the app before the introduction of the dashboard, your saved list will be automatically updated upon first access.\u003cbr\u003e\n- \u003cstrong\u003eIssue Handling:\u003c/strong\u003e If any issues arise during data conversion (e.g., missing brands or groups), the app will remove invalid data. You will need to manually correct these associations.\u003c/p\u003e\n\n\u003ch2\u003eFinal Steps\u003c/h2\u003e\n\n\u003cp\u003eCongratulations! You’ve successfully installed and configured Brands Flow. Your agents can now focus on what matters most by viewing only the relevant brands and groups, reducing the risk of errors and streamlining ticket management.\u003c/p\u003e\n\n\u003cp\u003eFor more tips on optimizing your Zendesk environment with Brands Flow, visit vaide.app 🚀\u003c/p\u003e\n","raw_long_description":"**Brands Flow** is the ultimate tool to eliminate human error and prevent lost tickets. Designed for companies managing multiple brands within a single Zendesk instance, this app streamlines your ticket workspace by displaying only the groups and brands your agents truly need — ensuring a cleaner, more focused environment.\n\n## Why Brands Flow?\n- 🎯 **Effortless Setup:** Configure everything directly from the admin panel in just a few clicks. It’s quick, secure, and hassle-free.\n- 🔍 **Stay Focused:** Automatically display only the relevant brands and groups for each ticket, tailored to your agents’ profiles.\n- ✅ **Error-Free Reassignments:** Simplify group management by narrowing options to match the selected brand, minimizing mistakes and confusion.\n\n## Start Transforming Your Support Today!\nStreamline your operations, boost agent productivity, and deliver exceptional customer service with Brands Flow.\n\nEfficient support starts with smart organization. Try it today and experience the difference. 🌟\n\n\n\n#### Powered by Appers! ✨\n\nDiscover more solutions at vaide.app 🚀","raw_installation_instructions":"Brands Flow is designed to streamline your Zendesk workspace by providing a fully customizable environment for managing brands and groups. Follow this guide to seamlessly install and configure the app to suit your organization’s unique needs.\n\n## Installing Brands Flow\nTo install the app via the Zendesk Marketplace, follow these simple steps:\n#### 1. Log in as an Administrator\nEnsure you are logged in to Zendesk with administrator privileges.\n#### 2. Go to the Marketplace\nNavigate to Admin Center \u003e Apps and Integrations \u003e Marketplace.\n#### 3. Search for Brands Flow\nUse the search bar in the Marketplace to locate “Brands Flow”, then click on the app.\n#### 4. Install the App\nSelect Install and follow the on-screen instructions to complete the installation process.\n\n## Configuring Brands Flow\nAfter installation, configure the app to fit your team’s needs. Only administrators can access these settings.\n\n### Accessing the App Settings\n#### 1. Go to Admin Center \u003e Apps and Integrations \u003e Zendesk Support Apps \u003e Brands Flow.\n#### 2. Click Change Settings to access the configuration options.\n\n### Key Configuration Options\n#### Customize Brand and Group Visibility\n- **Show/Hide Brands:** Hide brands that agents don’t have permission to view, based on their associated groups.\n- **Show/Hide Groups:** Hide groups in the assignee field based on the brand selected in the ticket.\n- **Show Groups of the Current User:** Display all groups linked to an agent’s profile, regardless of the selected brand.\n\n*Note: These settings do not retroactively affect tickets that already have brand or group fields populated.*\n\n#### Using the Brands Flow Dashboard\nAccess the Brands Flow Dashboard from the left-hand navigation bar (navbar) in your Zendesk Support interface.\n- **The icon is visible only to Administrators.** If it’s missing, check your access permissions.\n\n##### Dashboard Overview\nThe dashboard is divided into two panels:\n- Left Panel: Displays all brands in your account.\n- Right Panel: Lists groups with checkboxes indicating their association with each brand.\n\n##### Managing Associations\nModify associations directly from the dashboard by selecting or deselecting checkboxes. Changes are automatically applied to the list of associations.\n\n#### First-Time Access \u0026 Data Conversion\nIf you’ve used the app before the introduction of the dashboard, your saved list will be automatically updated upon first access.\n- **Issue Handling:** If any issues arise during data conversion (e.g., missing brands or groups), the app will remove invalid data. You will need to manually correct these associations.\n\n## Final Steps\nCongratulations! You’ve successfully installed and configured Brands Flow. Your agents can now focus on what matters most by viewing only the relevant brands and groups, reducing the risk of errors and streamlining ticket management.\n\nFor more tips on optimizing your Zendesk environment with Brands Flow, visit vaide.app 🚀","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1021821.apps.zdusercontent.com/1021821/assets/1737953305-871b855883b21244ca359a61db26aefc/logo-small.png","large_icon":"https://1021821.apps.zdusercontent.com/1021821/assets/1737953305-871b855883b21244ca359a61db26aefc/logo.png","screenshots":["https://1021821.apps.zdusercontent.com/1021821/assets/1737953305-871b855883b21244ca359a61db26aefc/screenshot-0.png","https://1021821.apps.zdusercontent.com/1021821/assets/1737953305-871b855883b21244ca359a61db26aefc/screenshot-1.png","https://1021821.apps.zdusercontent.com/1021821/assets/1737953305-871b855883b21244ca359a61db26aefc/screenshot-2.png"],"installation_count":2},{"id":1021913,"name":"Azure Devops Multiple Organizations by IC","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2890479,"app_id":1021913,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-18T11:08:08Z","updated_at":"2024-03-18T11:08:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4307,"entity_id":1021913,"app_id":1021913,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-18T11:08:10.000Z","updated_at":"2024-03-18T11:08:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-18T11:08:07Z","updated_at":"2026-09-15T23:20:32Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-02T18:18:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://helpdeskapps.integratecloud.com/devops-integration-plans/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T23:20:27Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Link Multiple Azure DevOps organizations with  Zendesk","long_description":"\u003cp\u003eMultiple Azure DevOps Organization integration app by IntegrateCloud is seamless integration between Zendesk and Multiple DevOps.\u003c/p\u003e\n\n\u003cp\u003eAzure DevOps integration app allows agents to create DevOps work items from Zendesk tickets easily to create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\u003c/p\u003e\n\n\u003cp\u003eThey can use this app to link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408845437/integratecloud-0.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\u003c/p\u003e\n\n\u003cp\u003eZendesk Azure DevOps app by IntegrateCloud also allows syncing of comments, status and other custom fields from Zendesk to Azure DevOps and from Azure DevOps to Zendesk. This will help you in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408857083/integratecloud-1.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Azure DevOps app by IntegrateCloud is easy to setup and use. The Zendesk - Azure DevOps app provides a number of features like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCreate New Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Create Work Item lets the Zendesk user create a new work item # in Azure DevOps platform. The Support Agent can select different types of fields like DevOps Organization, Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, work item will be created instantly in Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing Work Item:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408868193/integratecloud-3.png\" alt=\"Azure DevOps\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify linked Work Items:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send files from Zendesk to Azure DevOps while notifying.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy \u0026amp; Data Processing Notice:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn compliance with Zendesk Developer Terms, this app handles data as follows:\u003cbr\u003e\n- \u003cstrong\u003eData Accessed:\u003c/strong\u003e The app accesses Zendesk ticket details (Ticket ID, subject, comments, attachments, custom field values) and Azure DevOps work item metadata (Organization, Project, Area, Iteration, Work Item fields).\u003cbr\u003e\n- \u003cstrong\u003eData Used:\u003c/strong\u003e Accessed data is strictly used to create/link Azure DevOps work items, synchronize comments/status/custom fields between systems, and facilitate notifications from Zendesk tickets.\u003cbr\u003e\n- \u003cstrong\u003eData Stored:\u003c/strong\u003e Authentication credentials (tokens and Personal Access Tokens) are encrypted and securely stored to maintain connectivity. Ticket data processed during synchronization is not permanently stored or shared with third parties.\u003cbr\u003e\n- \u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e For more information regarding our data protection practices, please visit our Privacy Policy at \u003ca href=\"https://integratecloud.com/Signup/PrivacyPolicy.aspx\"\u003ehttps://integratecloud.com/Signup/PrivacyPolicy.aspx\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis Zendesk - Multiple Azure DevOps integration app is available with all Azure DevOps projects and limited support.\u003c/p\u003e\n\n\u003cp\u003eAdvanced features like custom fields and comments syncing are not supported in this free edition and work item creation is limited to 250 work items per year.\u003c/p\u003e\n\n\u003cp\u003eFor advanced features please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFor any help related to setup, please visit our support website \u003ca href=\"https://support.integratecloud.com/zendesk-azure-devops-connector\"\u003ehttps://support.integratecloud.com/zendesk-azure-devops-connector\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket.\u003c/li\u003e\n\u003cli\u003eClick on the Apps link and you will see the DevOps Integration Azure DevOps App.\u003c/li\u003e\n\u003cli\u003eClick on Authenticate button to connect your Zendesk account via OAuth and authorize the app. Enter your Azure DevOps credentials, such as an Azure DevOps Personal Access Token (PAT) with access to all DevOps organizations, and click Validate. Once authorized and validated, you are ready to use the app.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Multiple Azure DevOps Organization integration app by IntegrateCloud is seamless integration between Zendesk and Multiple DevOps.\n\n Azure DevOps integration app allows agents to create DevOps work items from Zendesk tickets easily to create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\n\n  They can use this app to link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team. \n\n![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408845437/integratecloud-0.png)\n\n Zendesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\n\n Zendesk Azure DevOps app by IntegrateCloud also allows syncing of comments, status and other custom fields from Zendesk to Azure DevOps and from Azure DevOps to Zendesk. This will help you in increasing the productivity of your team.\n\n![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408857083/integratecloud-1.png)\n\n The Zendesk Azure DevOps app by IntegrateCloud is easy to setup and use. The Zendesk - Azure DevOps app provides a number of features like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.\n\n **Create New Work Item:** \n\n The Create Work Item lets the Zendesk user create a new work item # in Azure DevOps platform. The Support Agent can select different types of fields like DevOps Organization, Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, work item will be created instantly in Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\n\n **Link Existing Work Item:** \n\nThe Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.\n\n![Azure DevOps](https://files.helpdocs.io/4eyz2q3b1t/articles/5vxh7atysw/1710408868193/integratecloud-3.png)\n\n **Notify linked Work Items:** \n\n Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send files from Zendesk to Azure DevOps while notifying.\n\n **Privacy \u0026 Data Processing Notice:**\n\n In compliance with Zendesk Developer Terms, this app handles data as follows:\n- **Data Accessed:** The app accesses Zendesk ticket details (Ticket ID, subject, comments, attachments, custom field values) and Azure DevOps work item metadata (Organization, Project, Area, Iteration, Work Item fields).\n- **Data Used:** Accessed data is strictly used to create/link Azure DevOps work items, synchronize comments/status/custom fields between systems, and facilitate notifications from Zendesk tickets.\n- **Data Stored:** Authentication credentials (tokens and Personal Access Tokens) are encrypted and securely stored to maintain connectivity. Ticket data processed during synchronization is not permanently stored or shared with third parties.\n- **Privacy Policy:** For more information regarding our data protection practices, please visit our Privacy Policy at \u003chttps://integratecloud.com/Signup/PrivacyPolicy.aspx\u003e.\n\n This Zendesk - Multiple Azure DevOps integration app is available with all Azure DevOps projects and limited support.\n\n Advanced features like custom fields and comments syncing are not supported in this free edition and work item creation is limited to 250 work items per year.\n\n For advanced features please visit our website at \u003chttps://integratecloud.com\u003e\n\n For any help related to setup, please visit our support website \u003chttps://support.integratecloud.com/zendesk-azure-devops-connector\u003e","raw_installation_instructions":" \n   1. Click Install button to install the app to your Zendesk instance.\n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket.\n\n 3. Click on the Apps link and you will see the DevOps Integration Azure DevOps App.\n4. Click on Authenticate button to connect your Zendesk account via OAuth and authorize the app. Enter your Azure DevOps credentials, such as an Azure DevOps Personal Access Token (PAT) with access to all DevOps organizations, and click Validate. Once authorized and validated, you are ready to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1021913.apps.zdusercontent.com/1021913/assets/1789493505-e6af7ea9555ac72e82566b13adf7b1ee/logo-small.png","large_icon":"https://1021913.apps.zdusercontent.com/1021913/assets/1789493505-e6af7ea9555ac72e82566b13adf7b1ee/logo.png","screenshots":["https://1021913.apps.zdusercontent.com/1021913/assets/1789493505-e6af7ea9555ac72e82566b13adf7b1ee/screenshot-0.png","https://1021913.apps.zdusercontent.com/1021913/assets/1789493505-e6af7ea9555ac72e82566b13adf7b1ee/screenshot-1.png","https://1021913.apps.zdusercontent.com/1021913/assets/1789493505-e6af7ea9555ac72e82566b13adf7b1ee/screenshot-2.png"],"installation_count":6},{"id":1021997,"name":"knowmax","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2890992,"app_id":1021997,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-18T19:05:07Z","updated_at":"2024-03-18T19:05:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2980823,"app_id":1021997,"name":"Client Name(Optional)","kind":"text","required":false,"position":1,"created_at":"2024-07-12T16:51:16Z","updated_at":"2024-07-12T16:51:16Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2980824,"app_id":1021997,"name":"URL","kind":"text","required":false,"position":2,"created_at":"2024-07-12T16:51:16Z","updated_at":"2024-07-12T16:51:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2980825,"app_id":1021997,"name":"SDK URL(Optional)","kind":"text","required":false,"position":3,"created_at":"2024-07-12T16:51:16Z","updated_at":"2024-07-12T16:51:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4308,"entity_id":1021997,"app_id":1021997,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-18T19:05:10.000Z","updated_at":"2024-03-18T19:05:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-18T19:05:07Z","updated_at":"2026-06-03T15:38:43Z","terms_conditions_url":null,"app_organization":{"id":2609,"name":"Kochartech","email":"support@know-max.com","website":"https://knowmax.ai/integration/zendesk/","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2024-04-02T16:10:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knowmax.ai/contact-us/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T15:38:40Z","owner_id":269519,"author_name":"support","author_email":"support@knowmax.ai","author_url":"https://knowmax.ai","short_description":"Make AI-powered Knowledge work for your Customer Self Service","long_description":"\u003ch2\u003eAbout Knowmax\u003c/h2\u003e\n\n\u003cp\u003eKnowmax is an AI-guided knowledge management platform built by CX professionals to help enterprises deliver consistent, mistake-proof customer service across every touchpoint. Knowmax is purpose-built to solve the knowledge fragmentation, which is a major challenge for enterprises \u0026amp; CX organizations to support teams at scale.  \u003c/p\u003e\n\n\u003cp\u003eTrusted by global brands like Vodafone, Tata, Walmart, Airtel, Zepto and many more such enterprises, Knowmax powers customer experience for enterprises across Telecom, Financial Services, Retail, healthcare, and more. Recognized by KMWorld as one of the \u0026quot;Knowledge Management Companies That Matter\u0026quot;, Knowmax is SOC II, ISO 27001, GDPR, and HIPAA compliant — meeting the highest standards of enterprise security.  \u003c/p\u003e\n\n\u003ch2\u003eAbout the App\u003c/h2\u003e\n\n\u003cp\u003eThe Knowmax app for Zendesk brings AI-powered, contextual knowledge directly into your agent workspace — eliminating tab-switching and reducing time-to-resolution.  \u003c/p\u003e\n\n\u003ch2\u003eKey Capabilities\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Search:\u003c/strong\u003e Context-aware search that goes beyond keywords to surface the most relevant knowledge instantly\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlows (Decision Trees):\u003c/strong\u003e No-code, interactive workflows that guide agents step-by-step through complex troubleshooting — ensuring consistent resolutions every time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisual How-To Guides:\u003c/strong\u003e Rich, image-based guides that simplify complicated processes for agents and customers alike\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArticles \u0026amp; FAQs:\u003c/strong\u003e A centralized, searchable knowledge base with structured content formats\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrated Learning \u0026amp; Assessment Management:\u003c/strong\u003e Built in learning platform for agent training, onboarding, assessments and consistent knowledge dissemination\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual Support:\u003c/strong\u003e Create and deliver knowledge in 25+ languages for global teams\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Content Tools:\u003c/strong\u003e Built-in AI for content creation, summarization, rephrasing, and translation — keeping your knowledge base fresh and accurate\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003eWhen a ticket is created in Zendesk, the Knowmax app automatically uses the ticket subject to surface relevant knowledge. Agents get instant access to relevant content right inside the Knowmax iFrame integration within Zendesk. No context-switching. No guesswork.  \u003c/p\u003e\n\n\u003ch2\u003eProven Results for Support Teams\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduction in time to find answers — ~80%\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImprovement in CSAT scores — ~30%\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOf queries enabled for self-service — ~60%\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFaster agent onboarding — ~40%\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eKnowmax accesses ticket subject data to deliver contextual knowledge recommendations within Zendesk. No customer PII is stored or processed outside your Knowmax instance. For details, visit \u003ca href=\"https://in-next.knowmax.ai/assets/privacy-policy.pdf\"\u003eKnowmax Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease follow below instructions to setup Knowmax within Zendesk. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOpen URL \u003ccode\u003ehttps://app.knowmax.ai/\u0026lt;your-domain\u0026gt;\u003c/code\u003e in a web browser. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin with provided credentials. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the URL till \u003ccode\u003ehttps://app.knowmax.ai\u003c/code\u003e and use it under apiDomain field. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy \u003ccode class=\"html\"\u003e\u0026lt;your-domain\u0026gt;\u003c/code\u003e as per the URL given to the client. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the \u003ccode class=\"html\"\u003e\u0026lt;your-domain\u0026gt;\u003c/code\u003e in clientName field. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u0026#39;Install\u0026#39; button below \u0026amp; Save the configuration\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## About Knowmax  \n\nKnowmax is an AI-guided knowledge management platform built by CX professionals to help enterprises deliver consistent, mistake-proof customer service across every touchpoint. Knowmax is purpose-built to solve the knowledge fragmentation, which is a major challenge for enterprises \u0026 CX organizations to support teams at scale.  \n\nTrusted by global brands like Vodafone, Tata, Walmart, Airtel, Zepto and many more such enterprises, Knowmax powers customer experience for enterprises across Telecom, Financial Services, Retail, healthcare, and more. Recognized by KMWorld as one of the \"Knowledge Management Companies That Matter\", Knowmax is SOC II, ISO 27001, GDPR, and HIPAA compliant — meeting the highest standards of enterprise security.  \n\n## About the App  \n\nThe Knowmax app for Zendesk brings AI-powered, contextual knowledge directly into your agent workspace — eliminating tab-switching and reducing time-to-resolution.  \n\n## Key Capabilities  \n\n* **AI-Powered Search:** Context-aware search that goes beyond keywords to surface the most relevant knowledge instantly  \n* **Flows (Decision Trees):** No-code, interactive workflows that guide agents step-by-step through complex troubleshooting — ensuring consistent resolutions every time  \n* **Visual How-To Guides:** Rich, image-based guides that simplify complicated processes for agents and customers alike  \n* **Articles \u0026 FAQs:** A centralized, searchable knowledge base with structured content formats  \n* **Integrated Learning \u0026 Assessment Management:** Built in learning platform for agent training, onboarding, assessments and consistent knowledge dissemination  \n* **Multilingual Support:** Create and deliver knowledge in 25+ languages for global teams  \n* **AI Content Tools:** Built-in AI for content creation, summarization, rephrasing, and translation — keeping your knowledge base fresh and accurate  \n\n## How It Works  \n\nWhen a ticket is created in Zendesk, the Knowmax app automatically uses the ticket subject to surface relevant knowledge. Agents get instant access to relevant content right inside the Knowmax iFrame integration within Zendesk. No context-switching. No guesswork.  \n\n## Proven Results for Support Teams  \n\n* Reduction in time to find answers — ~80%  \n* Improvement in CSAT scores — ~30%  \n* Of queries enabled for self-service — ~60%  \n* Faster agent onboarding — ~40%  \n\n## Data \u0026 Privacy  \n\nKnowmax accesses ticket subject data to deliver contextual knowledge recommendations within Zendesk. No customer PII is stored or processed outside your Knowmax instance. For details, visit [Knowmax Privacy Policy](https://in-next.knowmax.ai/assets/privacy-policy.pdf).","raw_installation_instructions":"Please follow below instructions to setup Knowmax within Zendesk. \n\n - Open URL `https://app.knowmax.ai/\u003cyour-domain\u003e` in a web browser. \n\n - Login with provided credentials. \n\n - Copy the URL till `https://app.knowmax.ai` and use it under apiDomain field. \n\n - Copy \u003cyour-domain\u003e as per the URL given to the client. \n\n - Paste the \u003cyour-domain\u003e in clientName field. \n\n - Click on 'Install' button below \u0026 Save the configuration","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1021997.apps.zdusercontent.com/1021997/assets/1772452990-db38ff88249d7de51ebdc28b950a864d/logo-small.png","large_icon":"https://1021997.apps.zdusercontent.com/1021997/assets/1772452990-db38ff88249d7de51ebdc28b950a864d/logo.png","screenshots":["https://1021997.apps.zdusercontent.com/1021997/assets/1772452990-db38ff88249d7de51ebdc28b950a864d/screenshot-0.png","https://1021997.apps.zdusercontent.com/1021997/assets/1772452990-db38ff88249d7de51ebdc28b950a864d/screenshot-1.png","https://1021997.apps.zdusercontent.com/1021997/assets/1772452990-db38ff88249d7de51ebdc28b950a864d/screenshot-2.png"],"installation_count":4},{"id":1022071,"name":"Zalo Integration","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2891169,"app_id":1022071,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-19T02:30:14Z","updated_at":"2024-03-19T02:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4309,"entity_id":1022071,"app_id":1022071,"amount":1000,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1H2vXjEU4MGS2f8HXHVZCc6h","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H2Uu3EU4MGS2f8H","cost_id":1291,"cost_type":"CostStripe","active":true,"created_at":"2024-03-19T02:30:16.000Z","updated_at":"2024-03-19T02:30:16.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-19T02:30:13Z","updated_at":"2025-04-04T00:11:37Z","terms_conditions_url":"https://apizi.quesera.sg/term","app_organization":{"id":2603,"name":"Quesera","email":"contact@quesera.sg","website":"https://quesera.sg","country_code":"SG","stripe_account_id":"acct_1H2Uu3EU4MGS2f8H","state":"published"},"locations":[],"date_published":"2024-03-19T17:25:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2024-03-19T02:30:13Z","owner_id":269519,"author_name":"Quesera","author_email":"contact@quesera.sg","author_url":"https://quesera.sg","short_description":"Channel integration to use Zalo OA into Zendesk Support.","long_description":"\u003ch2\u003eZalo Channel from Quesera\u003c/h2\u003e\n\n\u003cp\u003eZalo is Vietnam’s premier chatting platform, with more than 100 million users worldwide. On a daily basis, people send about 900 million messages, make 50 million minutes of calls, and deliver 45 million pictures through the app.\u003c/p\u003e\n\n\u003cp\u003eZalo has introduced Zalo Pay and achieved great success while tailing by other e-payment competition.\u003c/p\u003e\n\n\u003cp\u003eWith Zalo Channel integration, Zendesk clients can connect and interact with their customers and Zalo users directly and help you create and handle all Zalo messages into your Zendesk workflows.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSome of the features such as:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSeamless messages changes between Zalo \u0026amp; Zendesk Support tickets\u003c/li\u003e\n\u003cli\u003eSupport multimedia on tickets \u0026amp; Zalo ( video, voice records, photos, \ncontacts, files)\u003c/li\u003e\n\u003cli\u003eDefine ticket type, priority and tags for your incoming Zalo messages/support \u003c/li\u003e\n\u003cli\u003eCustomisable Hello Message for your customer\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe Zalo Channel Integration needs a \u003ca href=\"https://oa.zalo.me/\"\u003eZalo Official Account\u003c/a\u003e, you create or you are admin of this OA.\u003cbr\u003e\nThe Zalo OA must be \u003ca href=\"https://oa.zalo.me/manage/oa?status=0\"\u003eapproved\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003ePreparation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e Install the Zalo Channel Integration from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003e Go to \u0026#39;Channel integrations\u0026#39; in your Zendesk Support settings\u003c/li\u003e\n\u003cli\u003e Select “Zalo Channel”\u003c/li\u003e\n\u003cli\u003e Review the “General Information” tab and make changes if applicable\u003c/li\u003e\n\u003cli\u003e Select the “Accounts” tab and press “Add an account”\u003c/li\u003e\n\u003cli\u003e In the pop-up page, set the Name for your OA\u003c/li\u003e\n\u003cli\u003e Set your Zalo Token (You can get the token from the link below the text box)\u003c/li\u003e\n\u003cli\u003e Set the Optional Settings (Priority, Type, Tags)\u003c/li\u003e\n\u003cli\u003e Press  \u003cstrong\u003e“Submit”\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e That\u0026#39;s it! Start chatting with your customers\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Zalo Channel from Quesera\n\nZalo is Vietnam’s premier chatting platform, with more than 100 million users worldwide. On a daily basis, people send about 900 million messages, make 50 million minutes of calls, and deliver 45 million pictures through the app.\n\nZalo has introduced Zalo Pay and achieved great success while tailing by other e-payment competition.\n\nWith Zalo Channel integration, Zendesk clients can connect and interact with their customers and Zalo users directly and help you create and handle all Zalo messages into your Zendesk workflows.\n\n**Some of the features such as:**\n\n - Seamless messages changes between Zalo \u0026 Zendesk Support tickets\n - Support multimedia on tickets \u0026 Zalo ( video, voice records, photos, \n   contacts, files)\n - Define ticket type, priority and tags for your incoming Zalo messages/support \n - Customisable Hello Message for your customer\n","raw_installation_instructions":"## Requirements\n\nThe Zalo Channel Integration needs a [Zalo Official Account](https://oa.zalo.me/), you create or you are admin of this OA.\nThe Zalo OA must be [approved](https://oa.zalo.me/manage/oa?status=0).\n## Preparation\n1.  Install the Zalo Channel Integration from the Zendesk Marketplace\n2.  Go to 'Channel integrations' in your Zendesk Support settings\n3.  Select “Zalo Channel”\n4.  Review the “General Information” tab and make changes if applicable\n5.  Select the “Accounts” tab and press “Add an account”\n6.  In the pop-up page, set the Name for your OA\n7.  Set your Zalo Token (You can get the token from the link below the text box)\n8.  Set the Optional Settings (Priority, Type, Tags)\n9.  Press  **“Submit”**\n10.  That's it! Start chatting with your customers","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1022071.apps.zdusercontent.com/1022071/assets/1710815303-7ce604d5c410d338a903ca8d161800ab/logo-small.png","large_icon":"https://1022071.apps.zdusercontent.com/1022071/assets/1710815303-7ce604d5c410d338a903ca8d161800ab/logo.png","screenshots":["https://1022071.apps.zdusercontent.com/1022071/assets/1710815303-7ce604d5c410d338a903ca8d161800ab/screenshot-0.png","https://1022071.apps.zdusercontent.com/1022071/assets/1710815303-7ce604d5c410d338a903ca8d161800ab/screenshot-1.png","https://1022071.apps.zdusercontent.com/1022071/assets/1710815303-7ce604d5c410d338a903ca8d161800ab/screenshot-2.png"],"installation_count":6},{"id":1022739,"name":"MP4 Viewer Pro","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2893059,"app_id":1022739,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-21T09:13:00Z","updated_at":"2024-03-21T09:13:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4318,"entity_id":1022739,"app_id":1022739,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OwhfJLfMMnZehQa8ZQjlf3m","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1298,"cost_type":"CostStripe","active":true,"created_at":"2024-03-21T09:13:04.000Z","updated_at":"2024-03-21T09:13:04.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-21T09:12:59Z","updated_at":"2025-04-04T00:11:38Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2024-04-02T18:25:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-05-20T21:25:15Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily view MP4s in a popup, all without needing to download the file.","long_description":"\u003ch2\u003eThe ultimate solution for viewing MP4s with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eJoin a growing number of organizations leveraging our tool to open hundreds of MP4s each month directly within their agent view, eliminating the need for downloads.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SVSiE\"\u003e\u003cimg src=\"https://s12.gifyu.com/images/SVSiE.gif\" alt=\"MP4 Viewer Pro Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGone are the days of downloading MP4s just to preview them. With MP4 Viewer Pro, you\u0026#39;ll immediately notice how you can seamlessly access all of the current conversation\u0026#39;s MP4s in the sidebar.\u003c/p\u003e\n\n\u003cp\u003eProudly built by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our incredible users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Click Install \u003cbr\u003e\n2) Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled \u003cbr\u003e\n 3) \u003cem\u003eBoom\u003c/em\u003e- that\u0026#39;s it!\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support\"\u003eZendesk help page\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## The ultimate solution for viewing MP4s with Zendesk \n\nJoin a growing number of organizations leveraging our tool to open hundreds of MP4s each month directly within their agent view, eliminating the need for downloads.\n\n[![MP4 Viewer Pro Demo](https://s12.gifyu.com/images/SVSiE.gif)](https://gifyu.com/image/SVSiE)\n\nGone are the days of downloading MP4s just to preview them. With MP4 Viewer Pro, you'll immediately notice how you can seamlessly access all of the current conversation's MP4s in the sidebar.\n\nProudly built by [Blue Canary Software](https://bluecanarysoftware.com/) and our incredible users.","raw_installation_instructions":"\n\n1) Click Install \n2) Please check to ensure you don't have \"Require authentication to download attachments\" enabled \n 3) *Boom*- that's it!\n\n### Troubleshooting \n\n- Contact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- [Zendesk help page](https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1022739.apps.zdusercontent.com/1022739/assets/1716137886-67ef2f7191afbdefd5a036ee281e6579/logo-small.png","large_icon":"https://1022739.apps.zdusercontent.com/1022739/assets/1716137886-67ef2f7191afbdefd5a036ee281e6579/logo.png","screenshots":["https://1022739.apps.zdusercontent.com/1022739/assets/1716137886-67ef2f7191afbdefd5a036ee281e6579/screenshot-0.png","https://1022739.apps.zdusercontent.com/1022739/assets/1716137886-67ef2f7191afbdefd5a036ee281e6579/screenshot-1.png","https://1022739.apps.zdusercontent.com/1022739/assets/1716137886-67ef2f7191afbdefd5a036ee281e6579/screenshot-2.png"],"installation_count":1},{"id":1022766,"name":"AI MPLOYEE Support Assistant","state":"published","version":"0.3","framework_version":"2.0","parameters":[{"id":2893116,"app_id":1022766,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-21T12:12:51Z","updated_at":"2024-03-21T12:12:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2893114,"app_id":1022766,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2024-03-21T12:12:51Z","updated_at":"2024-03-21T12:12:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2893115,"app_id":1022766,"name":"appToken","kind":"text","required":true,"position":2,"created_at":"2024-03-21T12:12:51Z","updated_at":"2024-03-21T12:12:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4319,"entity_id":1022766,"app_id":1022766,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-21T12:12:53.000Z","updated_at":"2024-03-21T12:12:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-21T12:12:50Z","updated_at":"2025-04-04T00:11:38Z","terms_conditions_url":null,"app_organization":{"id":6324,"name":"ENIGX A/S","email":"oy@enigx.com","website":"enigx.com","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-01T16:03:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-03-27T15:24:05Z","owner_id":269519,"author_name":"MPLOYEE","author_email":"support@enigx.com","author_url":"https://enigx.com","short_description":"Deliver an even better customer service experience, more efficient.","long_description":"\u003ch1\u003eMPLOYEE\u003c/h1\u003e\n\n\u003ch1\u003eSimply making your customer support efficient\u003c/h1\u003e\n\n\u003cp\u003eNo fancy words and long descriptions necessary, you don\u0026#39;t have time for that. If you haven’t seen what MPLOYEE can do, simply click on the images which showcases precisely what to expect – we like to keep things simple. Instead we want to focus on what differentiate MPLOYEE from some of its great colleagues on the market# The story and why it’s important for you to read\u003cbr\u003e\nMPLOYEE was created out of necessity, embodying the  that \u0026#39;necessity is the mother of all [good] inventions.\u0026#39; Originating from our need for efficiency at Grøn Elforsyning, where we faced workforce shortages and pressure on our customer support team, we assembled a specialized team. This team combined top support staff, skilled software developers, and AI and ML experts to develop a solution tailored for customer support needs.\u003cbr\u003e\nThe collaboration of experts and end-users, along with continuous live testing, led to the technology\u0026#39;s success, prompting us to make it publicly available.\u003cbr\u003e\nFollowing its success, operations were transferred to ENIGX, emphasizing our principle of creating purposeful technology and products from actual needs rather than inventing uses for preconceived ideas. This approach is the foundation of our innovation and product excellence.\u003c/p\u003e\n\n\u003ch1\u003eI am not saying choose us\u003c/h1\u003e\n\n\u003cp\u003eWhat I am saying is, that either you choose someone who has 15-20 years of experience, which is impossible to find in the AI field or you choose someone who has a technology that is well tested, not only technically but as an actual use case internally, who have had their hand on the hob and was almost dependent on the success of the technology.\u003c/p\u003e\n\n\u003ch1\u003eSome last words on AI and technology\u003c/h1\u003e\n\n\u003cp\u003eAI and technology are all great tools, like any other great tools’ we humans have invented, the only difference is how we are going to use and shape it. Like everything else, this totally depends on us. This is also the reason why we believe that technology should empower humans and cannot replace critical / creative / logical human thinking.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSetup\u003c/h3\u003e\n\n\u003cp\u003e1.Click Install and follow the guide.\u003cbr\u003e\n 2. Copy the API key from the profile settings and paste into \u003ccode\u003eMPLOYEE Api Key\u003c/code\u003e field. \u003cbr\u003e\n 3.Sit back and let us handle the rest.\u003c/p\u003e\n","raw_long_description":"# MPLOYEE \n\n# Simply making your customer support efficient\nNo fancy words and long descriptions necessary, you don't have time for that. If you haven’t seen what MPLOYEE can do, simply click on the images which showcases precisely what to expect – we like to keep things simple. Instead we want to focus on what differentiate MPLOYEE from some of its great colleagues on the market# The story and why it’s important for you to read\nMPLOYEE was created out of necessity, embodying the  that 'necessity is the mother of all [good] inventions.' Originating from our need for efficiency at Grøn Elforsyning, where we faced workforce shortages and pressure on our customer support team, we assembled a specialized team. This team combined top support staff, skilled software developers, and AI and ML experts to develop a solution tailored for customer support needs.\nThe collaboration of experts and end-users, along with continuous live testing, led to the technology's success, prompting us to make it publicly available.\nFollowing its success, operations were transferred to ENIGX, emphasizing our principle of creating purposeful technology and products from actual needs rather than inventing uses for preconceived ideas. This approach is the foundation of our innovation and product excellence.\n\n# I am not saying choose us\nWhat I am saying is, that either you choose someone who has 15-20 years of experience, which is impossible to find in the AI field or you choose someone who has a technology that is well tested, not only technically but as an actual use case internally, who have had their hand on the hob and was almost dependent on the success of the technology.\n\n# Some last words on AI and technology\nAI and technology are all great tools, like any other great tools’ we humans have invented, the only difference is how we are going to use and shape it. Like everything else, this totally depends on us. This is also the reason why we believe that technology should empower humans and cannot replace critical / creative / logical human thinking.","raw_installation_instructions":"### Setup \n\n 1.Click Install and follow the guide.\n 2. Copy the API key from the profile settings and paste into `MPLOYEE Api Key` field. \n 3.Sit back and let us handle the rest.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1022766.apps.zdusercontent.com/1022766/assets/1711542388-4a71f83292976237a46799ac934c0875/logo-small.png","large_icon":"https://1022766.apps.zdusercontent.com/1022766/assets/1711542388-4a71f83292976237a46799ac934c0875/logo.png","screenshots":["https://1022766.apps.zdusercontent.com/1022766/assets/1711542388-4a71f83292976237a46799ac934c0875/screenshot-0.png","https://1022766.apps.zdusercontent.com/1022766/assets/1711542388-4a71f83292976237a46799ac934c0875/screenshot-1.png","https://1022766.apps.zdusercontent.com/1022766/assets/1711542388-4a71f83292976237a46799ac934c0875/screenshot-2.png"],"installation_count":0},{"id":1023604,"name":"Innocalls Soft Phone","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2894965,"app_id":1023604,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-25T14:25:04Z","updated_at":"2024-03-25T14:25:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2999194,"app_id":1023604,"name":"apiKey","kind":"text","required":false,"position":1,"created_at":"2024-08-06T17:56:55Z","updated_at":"2024-08-06T17:56:55Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4324,"entity_id":1023604,"app_id":1023604,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-25T14:25:06.000Z","updated_at":"2024-03-25T14:25:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-25T14:25:03Z","updated_at":"2025-04-04T00:11:38Z","terms_conditions_url":null,"app_organization":{"id":6337,"name":"Innocalls","email":"ahmed.galal@innocalls.com","website":"innocalls.com","country_code":"AE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-08-06T20:36:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://innocalls.com/en/plans"},"location_names":["top_bar"],"last_update_time":"2024-09-12T16:58:06Z","owner_id":269519,"author_name":"innocalls","author_email":"ahmed.galal@innocalls.com","author_url":"https://innocalls.com","short_description":"The Innocalls Soft Phone app enhances your Zendesk experience.","long_description":"\u003cp\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing \u003c/p\u003e\n\n\u003cp\u003eInnocalls Soft Phone seamlessly integrates with Zendesk, providing a comprehensive telephony solution tailored to enhance your customer support experience. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEffortless Communication:\u003c/strong\u003e Make and receive calls directly within Zendesk, eliminating the need for switching between multiple platforms and enhancing productivity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStreamlined Workflow:\u003c/strong\u003e With call history tracking, easily review past interactions and access caller information for personalized customer support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Efficiency:\u003c/strong\u003e Empower your support team to handle customer queries more efficiently with real-time caller information display, enabling them to provide timely and informed assistance.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow It Works:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInnocalls Soft Phone leverages Zendesk\u0026#39;s robust platform to deliver a seamless telephony experience. Upon installation, the app integrates seamlessly into your Zendesk environment, allowing agents to initiate and manage calls without leaving their support dashboard. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Choose Innocalls Soft Phone:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Customer Experience:\u003c/strong\u003e By centralizing call management within Zendesk, you ensure a smoother experience for both agents and customers, leading to higher satisfaction levels.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncreased Productivity:\u003c/strong\u003e Eliminate the need for manual data entry and streamline workflows, enabling your team to handle more inquiries in less time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalable Solution:\u003c/strong\u003e Whether you\u0026#39;re a small business or an enterprise-level organization, Innocalls Soft Phone adapts to your needs, providing a scalable telephony solution that grows with your business.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIntegrate Innocalls Soft Phone into your Zendesk environment today and revolutionize your customer support operations.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess Zendesk Marketplace:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eNavigate to the Zendesk Marketplace.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch for Innocalls Soft Phone:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn the search bar, type \u0026#39;Innocalls Soft Phone\u0026#39; and press Enter.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLocate the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFind the Innocalls Soft Phone app in the search results.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eObtaining the API Key\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAccessing the Dashboard\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to innocalls.\u003c/li\u003e\n\u003cli\u003eLog in with your credentials.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccessing the API Keys Tab\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce logged in, navigate to the Developer tab.\u003c/li\u003e\n\u003cli\u003eSelect the API Keys tab.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerating the Api Key\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the API Keys page, locate the option to generate Api Key.\u003c/li\u003e\n\u003cli\u003eAfter confirmation, your \u003ccode\u003eapiKey\u003c/code\u003e will be generated and displayed.\u003c/li\u003e\n\u003cli\u003eCopy it to your clipboard or store it securely.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick on the Innocalls Soft Phone app.\u003c/li\u003e\n\u003cli\u003ePaste your \u003ccode\u003eapiKey\u003c/code\u003e you generated from previous step\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;Install\u0026#39; button.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake your first call:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce logged in, type a number you need to call.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing \n\n Innocalls Soft Phone seamlessly integrates with Zendesk, providing a comprehensive telephony solution tailored to enhance your customer support experience. \n\n**Key Features:**\n\n- **Effortless Communication:** Make and receive calls directly within Zendesk, eliminating the need for switching between multiple platforms and enhancing productivity.\n  \n- **Streamlined Workflow:** With call history tracking, easily review past interactions and access caller information for personalized customer support.\n  \n- **Enhanced Efficiency:** Empower your support team to handle customer queries more efficiently with real-time caller information display, enabling them to provide timely and informed assistance.\n\n**How It Works:**\n\nInnocalls Soft Phone leverages Zendesk's robust platform to deliver a seamless telephony experience. Upon installation, the app integrates seamlessly into your Zendesk environment, allowing agents to initiate and manage calls without leaving their support dashboard. \n\n**Why Choose Innocalls Soft Phone:**\n\n- **Enhanced Customer Experience:** By centralizing call management within Zendesk, you ensure a smoother experience for both agents and customers, leading to higher satisfaction levels.\n\n- **Increased Productivity:** Eliminate the need for manual data entry and streamline workflows, enabling your team to handle more inquiries in less time.\n\n- **Scalable Solution:** Whether you're a small business or an enterprise-level organization, Innocalls Soft Phone adapts to your needs, providing a scalable telephony solution that grows with your business.\n\nIntegrate Innocalls Soft Phone into your Zendesk environment today and revolutionize your customer support operations.","raw_installation_instructions":"### Installation Instructions:\n\n1. **Access Zendesk Marketplace:**\n  - Log in to your Zendesk account.\n  - Navigate to the Zendesk Marketplace.\n\n2. **Search for Innocalls Soft Phone:**\n  - In the search bar, type 'Innocalls Soft Phone' and press Enter.\n\n3. **Locate the App:**\n  - Find the Innocalls Soft Phone app in the search results.\n\n4. **Obtaining the API Key**\n\n  - Accessing the Dashboard\n    1. Go to innocalls.\n    2. Log in with your credentials.\n\n  - Accessing the API Keys Tab\n    1. Once logged in, navigate to the Developer tab.\n    2. Select the API Keys tab.\n\n  - Generating the Api Key\n    1. On the API Keys page, locate the option to generate Api Key.\n    2. After confirmation, your `apiKey` will be generated and displayed.\n    4. Copy it to your clipboard or store it securely.\n\n5. **Install the App:**\n  - Click on the Innocalls Soft Phone app.\n  - Paste your `apiKey` you generated from previous step\n  - Click the 'Install' button.\n\n6. **Make your first call:**\n  - Once logged in, type a number you need to call.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1023604.apps.zdusercontent.com/1023604/assets/1726127264-7d7c0a3c3f55be30dc37d9c176d33d74/logo-small.png","large_icon":"https://1023604.apps.zdusercontent.com/1023604/assets/1726127264-7d7c0a3c3f55be30dc37d9c176d33d74/logo.png","screenshots":["https://1023604.apps.zdusercontent.com/1023604/assets/1726127264-7d7c0a3c3f55be30dc37d9c176d33d74/screenshot-0.png","https://1023604.apps.zdusercontent.com/1023604/assets/1726127264-7d7c0a3c3f55be30dc37d9c176d33d74/screenshot-1.png","https://1023604.apps.zdusercontent.com/1023604/assets/1726127264-7d7c0a3c3f55be30dc37d9c176d33d74/screenshot-2.png"],"installation_count":6},{"id":1023746,"name":"Advanced ChatGPT Assistant By 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Automation","long_description":"\u003cp\u003e\u003cstrong\u003eImportant\u003c/strong\u003e: The application uses the ChatGPT API to make requests. Therefore, you need to have an API key from OpenAI.\u003c/p\u003e\n\n\u003cp\u003eIntroducing the Advanced ChatGPT Assistant, driven by ChatGPT, designed to enhance efficiency and streamline your support operations.\u003c/p\u003e\n\n\u003ch4\u003eEmpower your customer support agents with the following capabilities:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAccelerate response times with customizable conversation starters.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhance text by rephrasing for improved clarity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSummarize entire conversations, capturing both customer and agent exchanges.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUtilize personalized prompts with \u0026#39;Ask GPT\u0026#39; functionality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeamlessly translate text with auto-detection.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eTicket Automations :\u003c/h4\u003e\n\n\u003cp\u003eAutomate your workflow effortlessly using triggers and actions. Streamline processes and boost efficiency with this powerful feature- \u003cstrong\u003eAutomation\u003c/strong\u003e \u003c/p\u003e\n\n\u003ch4\u003eCustom Prompt :\u003c/h4\u003e\n\n\u003cp\u003eNow, with custom prompts integrated into Conversation Starter, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCraft unique prompts tailored specifically to your business.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmploy placeholders to dynamically insert relevant data into your prompts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImplement your custom prompts across all your agents effortlessly.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePlayground :\u003c/h4\u003e\n\n\u003cp\u003eThe integration of real-time ChatGPT Playground directly into Zendesk is an extraordinary feature that boosts agent productivity by eliminating the need for switching between platforms. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEasy to access the placeholder\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMultiple response Easily paste into ticket replies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRestore and Reuse\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eHow does it benefit your business!!\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eImproves agent productivity\u003c/strong\u003e - Your agents spend less time poring over lengthy ticket descriptions and responses.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReduces response times\u003c/strong\u003e - Your agents get more done with less.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncreases customer delight\u003c/strong\u003e - Ultimately, your customers benefit from all the improved efficiency. \u003c/p\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:support@saasly.in\"\u003esupport@saasly.in\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us on \u003ca href=\"mailto:support@saasly.in\"\u003esupport@saasly.in\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eDetailed installation information can be found at the following URL:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://saasly.in/apps/userguide/how-to-install-advanced-chatgpt-assistant-by-saasly\"\u003eClick\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Important**: The application uses the ChatGPT API to make requests. Therefore, you need to have an API key from OpenAI.\n\nIntroducing the Advanced ChatGPT Assistant, driven by ChatGPT, designed to enhance efficiency and streamline your support operations.\n\n#### Empower your customer support agents with the following capabilities:\n\n- Accelerate response times with customizable conversation starters.\n\n- Enhance text by rephrasing for improved clarity.\n\n- Summarize entire conversations, capturing both customer and agent exchanges.\n\n- Utilize personalized prompts with 'Ask GPT' functionality.\n\n- Seamlessly translate text with auto-detection.\n\n#### Ticket Automations :\n\nAutomate your workflow effortlessly using triggers and actions. Streamline processes and boost efficiency with this powerful feature- **Automation** \n\n#### Custom Prompt :\n\nNow, with custom prompts integrated into Conversation Starter, you can:\n\n- Craft unique prompts tailored specifically to your business.\n\n- Employ placeholders to dynamically insert relevant data into your prompts.\n\n- Implement your custom prompts across all your agents effortlessly.\n\n#### Playground :\n\nThe integration of real-time ChatGPT Playground directly into Zendesk is an extraordinary feature that boosts agent productivity by eliminating the need for switching between platforms. \n\n- Easy to access the placeholder\n\n- Multiple response Easily paste into ticket replies\n\n- Restore and Reuse\n\n#### How does it benefit your business!!\n\n**Improves agent productivity** - Your agents spend less time poring over lengthy ticket descriptions and responses.\n\n**Reduces response times** - Your agents get more done with less.\n\n**Increases customer delight** - Ultimately, your customers benefit from all the improved efficiency. \n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [support@saasly.in](mailto:support@saasly.in)","raw_installation_instructions":"If you have issues installing the app please contact us on [support@saasly.in](mailto:support@saasly.in)\n\nDetailed installation information can be found at the following URL:\n\n[Click](https://saasly.in/apps/userguide/how-to-install-advanced-chatgpt-assistant-by-saasly)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1023746.apps.zdusercontent.com/1023746/assets/1713181373-8db8d1f09e98dc2c972a2e4e2f145c14/logo-small.png","large_icon":"https://1023746.apps.zdusercontent.com/1023746/assets/1713181373-8db8d1f09e98dc2c972a2e4e2f145c14/logo.png","screenshots":["https://1023746.apps.zdusercontent.com/1023746/assets/1713181373-8db8d1f09e98dc2c972a2e4e2f145c14/screenshot-0.png","https://1023746.apps.zdusercontent.com/1023746/assets/1713181373-8db8d1f09e98dc2c972a2e4e2f145c14/screenshot-1.png","https://1023746.apps.zdusercontent.com/1023746/assets/1713181373-8db8d1f09e98dc2c972a2e4e2f145c14/screenshot-2.png"],"installation_count":0},{"id":1023863,"name":"Aktie Advanced Conditionals","state":"published","version":"1.12.0","framework_version":"2.0","parameters":[{"id":2895877,"app_id":1023863,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-26T14:59:58Z","updated_at":"2024-03-26T14:59:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2895868,"app_id":1023863,"name":"language","kind":"text","required":true,"position":1,"created_at":"2024-03-26T14:59:57Z","updated_at":"2024-03-26T14:59:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2895869,"app_id":1023863,"name":"base_url","kind":"text","required":true,"position":2,"created_at":"2024-03-26T14:59:57Z","updated_at":"2024-03-26T14:59:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2895871,"app_id":1023863,"name":"aws_auth_base_url","kind":"text","required":true,"position":3,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2895872,"app_id":1023863,"name":"aws_auth_password","kind":"text","required":true,"position":4,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2895873,"app_id":1023863,"name":"aws_auth_username","kind":"text","required":true,"position":5,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2895874,"app_id":1023863,"name":"aws_client_id","kind":"text","required":true,"position":6,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2895875,"app_id":1023863,"name":"aws_user_pool_id","kind":"text","required":true,"position":7,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2895870,"app_id":1023863,"name":"check_availability_api_url","kind":"hidden","required":false,"position":8,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3469536,"app_id":1023863,"name":"stage","kind":"text","required":true,"position":9,"created_at":"2026-01-13T22:17:12Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2895876,"app_id":1023863,"name":"groups_who_can_use_this_app","kind":"text","required":false,"position":10,"created_at":"2024-03-26T14:59:58Z","updated_at":"2026-01-13T22:17:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4329,"entity_id":1023863,"app_id":1023863,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-26T15:00:00.000Z","updated_at":"2024-03-26T15:00:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-26T14:59:57Z","updated_at":"2026-08-14T19:35:37Z","terms_conditions_url":null,"app_organization":{"id":1093,"name":"Aktie Now","email":"marketing@aktienow.com","website":"https://aktienow.com/en/home?utm_campaign=%5BAK%5D%20Institucional\u0026utm_source=Zendesk%20Marketplace","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2,3,4],"date_published":"2024-04-10T17:07:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aktienow.com/"},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-14T19:35:30Z","owner_id":269519,"author_name":"AktieNow","author_email":"suporte@aktienow.com","author_url":"https://www.aktienow.com","short_description":"Simplify ticket filling and increase agent efficiency","long_description":"\u003ch3\u003eIncrease the efficiency of your operation by reducing custom fields and agent errors in ticket filling.\u003c/h3\u003e\n\n\u003cp\u003eReduce the time spent filling out ticket fields, reduce errors in ticket field filling, and also reduce the number of ticket fields by creating rules to improve your agents\u0026#39; work experience.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cp\u003eWith the Aktie Advanced Conditionals App you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHide options from a ticket field;\u003c/li\u003e\n\u003cli\u003eHide ticket fields;\u003c/li\u003e\n\u003cli\u003eMake a ticket field mandatory;\u003c/li\u003e\n\u003cli\u003eSet a ticket field as read-only;\u003c/li\u003e\n\u003cli\u003eFill a ticket field with a specific value;\u003c/li\u003e\n\u003cli\u003eSend a Zendesk notification to the agent;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn each rule, you can specify multiple conditions and which of the above actions you want to execute. For example: I want the CPF field to be mandatory to save the ticket only when the ticket is assigned to the Support group and the Service Type field has the Order Inquiry option selected. A simple rule to build with our app.\u003c/p\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://drive.google.com/file/d/1NPHFqRPOqoczc5RMCqiQxf-SS20SNIXk/view\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWant to test or use the App, contact us via email: comercial@aktienow.com\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eFollow the steps below to start using our app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003einstall\u003c/strong\u003e button;\u003c/li\u003e\n\u003cli\u003eContact us via email comercial@aktienow.com to release the app;\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Increase the efficiency of your operation by reducing custom fields and agent errors in ticket filling.\nReduce the time spent filling out ticket fields, reduce errors in ticket field filling, and also reduce the number of ticket fields by creating rules to improve your agents' work experience.\n\n#### Features\nWith the Aktie Advanced Conditionals App you can:\n\n* Hide options from a ticket field;\n* Hide ticket fields;\n* Make a ticket field mandatory;\n* Set a ticket field as read-only;\n* Fill a ticket field with a specific value;\n* Send a Zendesk notification to the agent;\n\nIn each rule, you can specify multiple conditions and which of the above actions you want to execute. For example: I want the CPF field to be mandatory to save the ticket only when the ticket is assigned to the Support group and the Service Type field has the Order Inquiry option selected. A simple rule to build with our app.\n\nView our [privacy policy](https://drive.google.com/file/d/1NPHFqRPOqoczc5RMCqiQxf-SS20SNIXk/view).\n\nWant to test or use the App, contact us via email: comercial@aktienow.com","raw_installation_instructions":"### Installation\n\nFollow the steps below to start using our app:\n\n1. Click the **install** button;\n2. Contact us via email comercial@aktienow.com to release the app;","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1023863.apps.zdusercontent.com/1023863/assets/1785947204-69b7fcc7de2b3c8ec45a29ebfb6714f7/logo-small.png","large_icon":"https://1023863.apps.zdusercontent.com/1023863/assets/1785947204-69b7fcc7de2b3c8ec45a29ebfb6714f7/logo.png","screenshots":["https://1023863.apps.zdusercontent.com/1023863/assets/1785947204-69b7fcc7de2b3c8ec45a29ebfb6714f7/screenshot-0.png","https://1023863.apps.zdusercontent.com/1023863/assets/1785947204-69b7fcc7de2b3c8ec45a29ebfb6714f7/screenshot-1.png","https://1023863.apps.zdusercontent.com/1023863/assets/1785947204-69b7fcc7de2b3c8ec45a29ebfb6714f7/screenshot-2.png"],"installation_count":2},{"id":1023909,"name":"Ticket Guardian","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2896051,"app_id":1023909,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-26T16:53:04Z","updated_at":"2024-03-26T16:53:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4331,"entity_id":1023909,"app_id":1023909,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-26T16:53:07.000Z","updated_at":"2024-03-26T16:53:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-26T16:53:04Z","updated_at":"2025-04-04T00:11:38Z","terms_conditions_url":"https://pineapps.gitbook.io/ticket-guardian/terms-and-conditions","app_organization":{"id":6290,"name":"PineApps","email":"support@pineapps.net","website":null,"country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-03-26T17:55:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-03-26T17:54:17Z","owner_id":269519,"author_name":"PineApps","author_email":"support@pineapps.net","author_url":"https://pineapps.gitbook.io/ticket-guardian","short_description":"Pre-send validation: enhance reply accuracy \u0026 quality.","long_description":"\u003cp\u003eTicket Guardian transforms your Zendesk ticketing system into a powerhouse of efficiency and accuracy. By integrating pre-send validation checks directly into your workflow, we ensure that every response sent meets your high standards for quality and personalization.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Validation:\u003c/strong\u003e Automatically checks tickets for common errors or omissions, such as unfilled placeholders, before they\u0026#39;re sent.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Rules:\u003c/strong\u003e Tailor the validation rules to fit your team\u0026#39;s specific needs, ensuring that every response is on-brand and accurate.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration:\u003c/strong\u003e Works within your existing Zendesk interface, making it easy for agents to adopt without disrupting their workflow.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Text Search:\u003c/strong\u003e Utilize wildcards and regular expressions (regex) for comprehensive and flexible text validation, ensuring even the most nuanced errors are caught.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Ticket Guardian?\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eIn today\u0026#39;s fast-paced support environments, the quality of your responses directly impacts customer satisfaction and loyalty. Ticket Guardian helps you maintain the highest standard of communication, ensuring that every customer interaction is flawless. With our tool, you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce the number of follow-up tickets by addressing issues correctly the first time.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIncrease agent efficiency by eliminating the need for manual checks.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnhance customer satisfaction through personalized, error-free communication.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGain unparalleled flexibility in response validation with the ability to define wildcards or use regex, catering to complex and varied customer interactions.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Us\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eAt PineApps, we\u0026#39;re committed to helping businesses excel in customer service. Our suite of Zendesk enhancements is designed to streamline your support operations, allowing you to focus on what matters most: your customers. Ticket Guardian is the latest in our line of innovations, born from a deep understanding of the challenges faced by support teams and a passion for solving them. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePineApps is an indie-developers company. This addon is a paid service but if you are a small team with/or budget that you feel does not afford this addon, please get in touch with us, we will be happy to accommodate you.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the instructions provided in our Documentation to install and configure Ticket Guardian. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://pineapps.gitbook.io/ticket-guardian/\"\u003eInstall and get started\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"Ticket Guardian transforms your Zendesk ticketing system into a powerhouse of efficiency and accuracy. By integrating pre-send validation checks directly into your workflow, we ensure that every response sent meets your high standards for quality and personalization.  \n\n**Key Features:**  \n\n- **Real-Time Validation:** Automatically checks tickets for common errors or omissions, such as unfilled placeholders, before they're sent.  \n- **Customizable Rules:** Tailor the validation rules to fit your team's specific needs, ensuring that every response is on-brand and accurate.  \n- **Seamless Integration:** Works within your existing Zendesk interface, making it easy for agents to adopt without disrupting their workflow.  \n- **Advanced Text Search:** Utilize wildcards and regular expressions (regex) for comprehensive and flexible text validation, ensuring even the most nuanced errors are caught.  \n\n**Why Ticket Guardian?**  \n\nIn today's fast-paced support environments, the quality of your responses directly impacts customer satisfaction and loyalty. Ticket Guardian helps you maintain the highest standard of communication, ensuring that every customer interaction is flawless. With our tool, you can:  \n\n- Reduce the number of follow-up tickets by addressing issues correctly the first time.  \n- Increase agent efficiency by eliminating the need for manual checks.  \n- Enhance customer satisfaction through personalized, error-free communication.  \n- Gain unparalleled flexibility in response validation with the ability to define wildcards or use regex, catering to complex and varied customer interactions.  \n\n**About Us**  \n\nAt PineApps, we're committed to helping businesses excel in customer service. Our suite of Zendesk enhancements is designed to streamline your support operations, allowing you to focus on what matters most: your customers. Ticket Guardian is the latest in our line of innovations, born from a deep understanding of the challenges faced by support teams and a passion for solving them. \n\n**PineApps is an indie-developers company. This addon is a paid service but if you are a small team with/or budget that you feel does not afford this addon, please get in touch with us, we will be happy to accommodate you.**","raw_installation_instructions":"Follow the instructions provided in our Documentation to install and configure Ticket Guardian. \n\n**[Install and get started](https://pineapps.gitbook.io/ticket-guardian/)**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1023909.apps.zdusercontent.com/1023909/assets/1711475497-b75a2ca71c2bf8b591a88ab7dfd290bc/logo-small.png","large_icon":"https://1023909.apps.zdusercontent.com/1023909/assets/1711475497-b75a2ca71c2bf8b591a88ab7dfd290bc/logo.png","screenshots":["https://1023909.apps.zdusercontent.com/1023909/assets/1711475497-b75a2ca71c2bf8b591a88ab7dfd290bc/screenshot-0.png","https://1023909.apps.zdusercontent.com/1023909/assets/1711475497-b75a2ca71c2bf8b591a88ab7dfd290bc/screenshot-1.png","https://1023909.apps.zdusercontent.com/1023909/assets/1711475497-b75a2ca71c2bf8b591a88ab7dfd290bc/screenshot-2.png"],"installation_count":12},{"id":1024055,"name":"IPscape CTI Adaptor","state":"published","version":"1.0.11","framework_version":"2.0","parameters":[{"id":2896805,"app_id":1024055,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-27T05:16:36Z","updated_at":"2024-03-27T05:16:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2929035,"app_id":1024055,"name":"hostname","kind":"text","required":true,"position":1,"created_at":"2024-05-03T15:59:31Z","updated_at":"2024-05-03T15:59:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2920553,"app_id":1024055,"name":"JSONKey","kind":"text","required":true,"position":2,"created_at":"2024-04-23T16:45:23Z","updated_at":"2024-04-23T16:45:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2896803,"app_id":1024055,"name":"width","kind":"number","required":false,"position":3,"created_at":"2024-03-27T05:16:36Z","updated_at":"2024-03-27T05:16:36Z","default_value":"300","secure":false,"scopes":null,"options":null},{"id":2896804,"app_id":1024055,"name":"height","kind":"number","required":false,"position":4,"created_at":"2024-03-27T05:16:36Z","updated_at":"2024-03-27T05:16:36Z","default_value":"520","secure":false,"scopes":null,"options":null}],"plans":[{"id":4333,"entity_id":1024055,"app_id":1024055,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-27T05:16:39.000Z","updated_at":"2024-03-27T05:16:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-27T05:16:35Z","updated_at":"2026-02-24T05:14:32Z","terms_conditions_url":null,"app_organization":{"id":1086,"name":"ipSCAPE","email":"support@ipscape.com.au","website":"ipscape.com.au","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[7,1],"date_published":"2024-04-09T17:04:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ipscape.com/pricing"},"location_names":["background","top_bar"],"last_update_time":"2026-02-24T05:14:27Z","owner_id":269519,"author_name":"IPscape","author_email":"support@ipscape.com","author_url":"https://www.ipscape.com","short_description":"Cloud Contact Centre CTI Adaptor for Zendesk for greater interoperability","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eComplete your Zendesk experience with Powerful Communication Technology\u003c/h2\u003e\n\n\u003cp\u003eEmpower your team with the right tools to have more personalised customer conversations with IPscape’s Zendesk CTI Adaptor, bringing powerful communication tools including telephony within your Zendesk instance. The CTI Adaptor for Zendesk combines leading CX communication and contact centre functionality with one of the world’s leading CRMs - Zendesk.\u003c/p\u003e\n\n\u003cp\u003eKey features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick-to-Call\u003c/li\u003e\n\u003cli\u003eWrap Code / Dispositions\u003c/li\u003e\n\u003cli\u003eOutbound Dialler – Preview, Predictive, Progressive\u003c/li\u003e\n\u003cli\u003eRecord ‘pop’\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic call logging\u003c/li\u003e\n\u003cli\u003eCall recording\u003c/li\u003e\n\u003cli\u003eSmart call routing with IVR technology\u003c/li\u003e\n\u003cli\u003eAI-generated post-call summarisation\u003c/li\u003e\n\u003cli\u003eIPscape is ISO 27001 certified and has \u003ca href=\"https://ipscape.com/privacy-policy/\"\u003edocumented policies\u003c/a\u003e for the handling of all data.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLeverage the Zendesk CTI and achieve:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncreased Productivity - agents access complete contact centre and CRM functionality within the one screen\u003c/li\u003e\n\u003cli\u003eImproved Efficiencies – automatically update records with important information after a call\u003c/li\u003e\n\u003cli\u003eReduced Average Handling Time - improve the efficiency of your team with ‘screen-pops’ that provide relevant customer information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCentralised Reporting - understand contact centre performance within your CRM platform\u003c/li\u003e\n\u003cli\u003eEnhanced Data Accuracy with AI - leverage AI for the automatic transcription and summarisation of customer conversations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor any further enquiries or a demo request, please get in touch with us at \u003ca href=\"https://www.ipscape.com/contact\"\u003ehttps://www.ipscape.com/contact\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you already have access to IPscape, please visit our \u003ca href=\"https://knowledgehub.ipscape.com/\"\u003eKnowledge Hub\u003c/a\u003e for details on the installation.\u003cbr\u003e\nOtherwise, please contact us at \u003ca href=\"https://www.ipscape.com.au/contact\"\u003ewww.ipscape.com/contact\u003c/a\u003e and we will get in touch with you to discuss your project.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\n## Complete your Zendesk experience with Powerful Communication Technology\nEmpower your team with the right tools to have more personalised customer conversations with IPscape’s Zendesk CTI Adaptor, bringing powerful communication tools including telephony within your Zendesk instance. The CTI Adaptor for Zendesk combines leading CX communication and contact centre functionality with one of the world’s leading CRMs - Zendesk.\n\nKey features:\n\n- Click-to-Call\n- Wrap Code / Dispositions\n- Outbound Dialler – Preview, Predictive, Progressive\n- Record ‘pop’  \n- Automatic call logging\n- Call recording\n- Smart call routing with IVR technology\n- AI-generated post-call summarisation\n- IPscape is ISO 27001 certified and has [documented policies](https://ipscape.com/privacy-policy/) for the handling of all data.\n\n### Leverage the Zendesk CTI and achieve:\n\n* Increased Productivity - agents access complete contact centre and CRM functionality within the one screen\n* Improved Efficiencies – automatically update records with important information after a call\n* Reduced Average Handling Time - improve the efficiency of your team with ‘screen-pops’ that provide relevant customer information  \n* Centralised Reporting - understand contact centre performance within your CRM platform\n* Enhanced Data Accuracy with AI - leverage AI for the automatic transcription and summarisation of customer conversations\n\nFor any further enquiries or a demo request, please get in touch with us at [https://www.ipscape.com/contact](https://www.ipscape.com/contact).","raw_installation_instructions":"If you already have access to IPscape, please visit our [Knowledge Hub](https://knowledgehub.ipscape.com/) for details on the installation.\nOtherwise, please contact us at [www.ipscape.com/contact](https://www.ipscape.com.au/contact) and we will get in touch with you to discuss your project.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1024055.apps.zdusercontent.com/1024055/assets/1771540037-e434785189aafcc146a895116d36295b/logo-small.png","large_icon":"https://1024055.apps.zdusercontent.com/1024055/assets/1771540037-e434785189aafcc146a895116d36295b/logo.png","screenshots":["https://1024055.apps.zdusercontent.com/1024055/assets/1771540037-e434785189aafcc146a895116d36295b/screenshot-0.png","https://1024055.apps.zdusercontent.com/1024055/assets/1771540037-e434785189aafcc146a895116d36295b/screenshot-1.png","https://1024055.apps.zdusercontent.com/1024055/assets/1771540037-e434785189aafcc146a895116d36295b/screenshot-2.png"],"installation_count":5},{"id":1024147,"name":"WM CPT","state":"published","version":"1.0.7","framework_version":"2.0","parameters":[{"id":2897034,"app_id":1024147,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-27T13:37:10Z","updated_at":"2024-03-27T13:37:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2904964,"app_id":1024147,"name":"productiveAPIKey","kind":"text","required":true,"position":1,"created_at":"2024-04-09T20:41:13Z","updated_at":"2026-04-24T16:51:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2904965,"app_id":1024147,"name":"productiveOrganizationID","kind":"text","required":true,"position":2,"created_at":"2024-04-09T20:41:13Z","updated_at":"2026-04-24T16:51:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":2904962,"app_id":1024147,"name":"zendeskAPIToken","kind":"text","required":true,"position":3,"created_at":"2024-04-09T20:41:13Z","updated_at":"2026-04-24T16:51:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":4334,"entity_id":1024147,"app_id":1024147,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-27T13:37:13.000Z","updated_at":"2024-03-27T13:37:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-27T13:37:10Z","updated_at":"2026-07-15T22:37:47Z","terms_conditions_url":null,"app_organization":{"id":6345,"name":"Wired Messenger Inc","email":"support@wiredmessenger.com","website":"https://www.wiredmessenger.com/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-09T20:44:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-15T22:37:42Z","owner_id":269519,"author_name":"Wiredmessenger","author_email":"srafayal@wiredmessenger.com","author_url":"https://www.wiredmessenger.com/","short_description":"Create Productive tasks directly from Zendesk tickets.","long_description":"\u003cp\u003eThis app allows support agents to create tasks in Productive using information from Zendesk tickets, improving workflow and reducing manual work.\u003c/p\u003e\n\n\u003cp\u003eData Handling \u0026amp; Privacy:\u003c/p\u003e\n\n\u003cp\u003eThis application accesses and processes limited Zendesk ticket data strictly required for its functionality.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eData Collection: The app may access ticket information such as ticket ID, subject, description, requester details, and any fields needed to create tasks in Productive. It also uses securely stored configuration data such as API keys and organization identifiers.\u003c/li\u003e\n\u003cli\u003eData Usage: Data is used solely to create and sync tasks in Productive based on Zendesk ticket information. No data is used for advertising, analytics unrelated to functionality, or profiling.\u003c/li\u003e\n\u003cli\u003eData Storage: Sensitive credentials (such as API keys) are stored securely using Zendesk’s secure storage mechanisms. The app does not persist customer ticket content beyond what is required for processing.\u003c/li\u003e\n\u003cli\u003eData Sharing: Data is transmitted securely to Productive’s API only to perform task creation and synchronization. No customer data is sold or shared with unauthorized third parties.\u003c/li\u003e\n\u003cli\u003eAccess Control: Access to data is restricted to authorized systems and services required for app functionality.\u003c/li\u003e\n\u003cli\u003eSecurity Measures: The app uses HTTPS encryption, secure API communication, and follows industry-standard security practices to protect data in transit and at rest.\u003c/li\u003e\n\u003cli\u003eCompliance: This app complies with Zendesk Marketplace security and privacy requirements.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy Policy:\u003c/p\u003e\n\n\u003cp\u003ehttps://www.wiredmessenger.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEnter your Productive API Key and Organization ID to enable task creation from tickets.\u003c/p\u003e\n","raw_long_description":"This app allows support agents to create tasks in Productive using information from Zendesk tickets, improving workflow and reducing manual work.\n\nData Handling \u0026 Privacy:\n\nThis application accesses and processes limited Zendesk ticket data strictly required for its functionality.\n\n- Data Collection: The app may access ticket information such as ticket ID, subject, description, requester details, and any fields needed to create tasks in Productive. It also uses securely stored configuration data such as API keys and organization identifiers.\n- Data Usage: Data is used solely to create and sync tasks in Productive based on Zendesk ticket information. No data is used for advertising, analytics unrelated to functionality, or profiling.\n- Data Storage: Sensitive credentials (such as API keys) are stored securely using Zendesk’s secure storage mechanisms. The app does not persist customer ticket content beyond what is required for processing.\n- Data Sharing: Data is transmitted securely to Productive’s API only to perform task creation and synchronization. No customer data is sold or shared with unauthorized third parties.\n- Access Control: Access to data is restricted to authorized systems and services required for app functionality.\n- Security Measures: The app uses HTTPS encryption, secure API communication, and follows industry-standard security practices to protect data in transit and at rest.\n- Compliance: This app complies with Zendesk Marketplace security and privacy requirements.\n\nPrivacy Policy:\n\nhttps://www.wiredmessenger.com/privacy-policy","raw_installation_instructions":"Enter your Productive API Key and Organization ID to enable task creation from tickets.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1024147.apps.zdusercontent.com/1024147/assets/1783711941-078b1ef1355fb646d335e69e7c50f80f/logo-small.png","large_icon":"https://1024147.apps.zdusercontent.com/1024147/assets/1783711941-078b1ef1355fb646d335e69e7c50f80f/logo.png","screenshots":["https://1024147.apps.zdusercontent.com/1024147/assets/1783711941-078b1ef1355fb646d335e69e7c50f80f/screenshot-0.png","https://1024147.apps.zdusercontent.com/1024147/assets/1783711941-078b1ef1355fb646d335e69e7c50f80f/screenshot-1.png","https://1024147.apps.zdusercontent.com/1024147/assets/1783711941-078b1ef1355fb646d335e69e7c50f80f/screenshot-2.png"],"installation_count":1},{"id":1024542,"name":"WhatsApp Notification by InfocusCX","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2898506,"app_id":1024542,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-28T22:03:48Z","updated_at":"2024-03-28T22:03:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2898504,"app_id":1024542,"name":"Authorization","kind":"text","required":true,"position":1,"created_at":"2024-03-28T22:03:48Z","updated_at":"2024-03-28T22:03:48Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2898505,"app_id":1024542,"name":"AppId","kind":"text","required":true,"position":2,"created_at":"2024-03-28T22:03:48Z","updated_at":"2024-03-28T22:03:48Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4337,"entity_id":1024542,"app_id":1024542,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-03-28T22:03:51.000Z","updated_at":"2024-03-28T22:03:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-03-28T22:03:47Z","updated_at":"2025-04-04T00:11:39Z","terms_conditions_url":"https://infocuscx.com.br/wp-content/uploads/2023/06/Termos-de-Uso-App-WhatsApp-Notification-by-inFocusCX-1.0.pdf","app_organization":{"id":3479,"name":"inFocusCX","email":"suporte@infocuscx.com.br","website":"https://www.infocuscx.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3,2,5],"date_published":"2024-04-02T15:42:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://infocuscx.lp.page/app-whatsapp-notification-zendesk/#form"},"location_names":["ticket_sidebar","nav_bar","user_sidebar"],"last_update_time":"2024-09-20T16:11:09Z","owner_id":269519,"author_name":"InfocusCX","author_email":"desenvolvimento@infocuscx.com.br","author_url":"https://www.infocuscx.com.br","short_description":"Envie notificações no WhatsApp através da plataforma Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003ePara o correto funcionamento deste app é necessário que você tenha em seu plano Zendesk a plataforma Sunshine Conversations (SunCo). Caso você ainda não possua o produto Sunshine Conversations em seu plano Zendesk, entre em contato conosco.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eO app \u003cstrong\u003eWhatsApp Notification\u003c/strong\u003e foi desenvolvido para que o seu agente de atendimento consiga realizar disparos ativos no WhatsApp de seu cliente, de forma individual, sem sair da interface da Zendesk Support para isso.\u003c/p\u003e\n\n\u003cp\u003eDesta forma para toda nova conversa ou conversa existente que o seu agente desejar iniciar/reabrir a janela de 24 horas pelo canal do WhatsApp, basta através do app informar o número de telefone do cliente, selecionar o template message desejado e preencher as váriaveis do template (caso exista).\u003c/p\u003e\n\n\u003cp\u003eUma vez instalado o app o seu agente de atendimento não deixará mais de retornar o contato de seu cliente com a atualização necessária que ele tanto aguarda. Fazendo com que o seu cliente fique ainda mais feliz e contente com o seu atendimento.\u003c/p\u003e\n\n\u003cp\u003eApoiando-se em seu simples design, que o torna muito intuitivo, o app garante uma navegação simples e fácil de ser executada, otimizando assim, o tempo e a eficácia de seus agentes de atendimento.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFidelize seu cliente com notificações em massa no WhatsApp utilizando as APIs oficiais do Meta;\u003c/li\u003e\n\u003cli\u003eEleve a experiência de seu cliente enviando uma mensagem individual e personalizada;\u003c/li\u003e\n\u003cli\u003eNavegação simples e intuitiva.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eLimitações: Recomendamos realizar disparos em massa para no máximo 50 contatos por aquivo csv.\u003c/h4\u003e\n","installation_instructions":"\u003ch2\u003ePré-requisitos\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eVocê precisa ter em seu plano Zendesk a plataforma Sunshine Conversations (SunCo)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstalação\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eClicar no botão instalar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eConfiguração\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePreencher o campo \u0026quot;Token authorization\u0026quot; - \u003ca href=\"https://www.loom.com/share/78359d2a71b0457582d7e3a0a76c8ca3?sid=f86b1fc5-b427-4ba9-a8d6-e3cd9ad12a8a\"\u003einstruções no vídeo\u003c/a\u003e;\u003c/li\u003e\n\u003cli\u003ePreencher o campo \u0026quot;Id application\u0026quot; - \u003ca href=\"https://www.loom.com/share/78359d2a71b0457582d7e3a0a76c8ca3?sid=f86b1fc5-b427-4ba9-a8d6-e3cd9ad12a8a\"\u003einstruções no vídeo\u003c/a\u003e;\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Para o correto funcionamento deste app é necessário que você tenha em seu plano Zendesk a plataforma Sunshine Conversations (SunCo). Caso você ainda não possua o produto Sunshine Conversations em seu plano Zendesk, entre em contato conosco.**\n\nO app **WhatsApp Notification** foi desenvolvido para que o seu agente de atendimento consiga realizar disparos ativos no WhatsApp de seu cliente, de forma individual, sem sair da interface da Zendesk Support para isso.\n\nDesta forma para toda nova conversa ou conversa existente que o seu agente desejar iniciar/reabrir a janela de 24 horas pelo canal do WhatsApp, basta através do app informar o número de telefone do cliente, selecionar o template message desejado e preencher as váriaveis do template (caso exista).\n\nUma vez instalado o app o seu agente de atendimento não deixará mais de retornar o contato de seu cliente com a atualização necessária que ele tanto aguarda. Fazendo com que o seu cliente fique ainda mais feliz e contente com o seu atendimento.\n\nApoiando-se em seu simples design, que o torna muito intuitivo, o app garante uma navegação simples e fácil de ser executada, otimizando assim, o tempo e a eficácia de seus agentes de atendimento.\n\n* Fidelize seu cliente com notificações em massa no WhatsApp utilizando as APIs oficiais do Meta;\n* Eleve a experiência de seu cliente enviando uma mensagem individual e personalizada;\n* Navegação simples e intuitiva.\n\n#### Limitações: Recomendamos realizar disparos em massa para no máximo 50 contatos por aquivo csv.","raw_installation_instructions":"## Pré-requisitos\n* Você precisa ter em seu plano Zendesk a plataforma Sunshine Conversations (SunCo)\n\n## Instalação\n* Clicar no botão instalar\n\n## Configuração\n* Preencher o campo \"Token authorization\" - [instruções no vídeo](https://www.loom.com/share/78359d2a71b0457582d7e3a0a76c8ca3?sid=f86b1fc5-b427-4ba9-a8d6-e3cd9ad12a8a);\n* Preencher o campo \"Id application\" - [instruções no vídeo](https://www.loom.com/share/78359d2a71b0457582d7e3a0a76c8ca3?sid=f86b1fc5-b427-4ba9-a8d6-e3cd9ad12a8a);\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1024542.apps.zdusercontent.com/1024542/assets/1726835144-d52a0a9b2979c6ccd85a698e10e6f8bf/logo-small.png","large_icon":"https://1024542.apps.zdusercontent.com/1024542/assets/1726835144-d52a0a9b2979c6ccd85a698e10e6f8bf/logo.png","screenshots":["https://1024542.apps.zdusercontent.com/1024542/assets/1726835144-d52a0a9b2979c6ccd85a698e10e6f8bf/screenshot-0.png","https://1024542.apps.zdusercontent.com/1024542/assets/1726835144-d52a0a9b2979c6ccd85a698e10e6f8bf/screenshot-1.png","https://1024542.apps.zdusercontent.com/1024542/assets/1726835144-d52a0a9b2979c6ccd85a698e10e6f8bf/screenshot-2.png"],"installation_count":6},{"id":1024895,"name":"Preview Image Attachments","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":2899009,"app_id":1024895,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-03-31T03:50:09Z","updated_at":"2024-03-31T03:50:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4340,"entity_id":1024895,"app_id":1024895,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2024-03-31T03:50:12.000Z","updated_at":"2024-03-31T03:50:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4410,"entity_id":1024895,"app_id":1024895,"amount":100,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1P4VhALfMMnZehQaycRHj8ME","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1313,"cost_type":"CostStripe","active":true,"created_at":"2024-04-22T20:28:30.000Z","updated_at":"2024-04-22T20:28:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-03-31T03:50:09Z","updated_at":"2025-04-04T00:11:39Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2024-04-22T20:28:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-11-27T18:00:26Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Easily view image files in a popup, all without needing to download the file.","long_description":"\u003ch2\u003eThe ultimate solution for viewing images with Zendesk\u003c/h2\u003e\n\n\u003cp\u003eJoin a growing number of organizations leveraging our tool to open hundreds of heic, png, and jpeg files from their customers each month directly within their agent view, eliminating the need for downloads.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SV4zH\"\u003e\u003cimg src=\"https://s12.gifyu.com/images/SV4zH.gif\" alt=\"Preview Image Attachments Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGone are the days of downloading files just to preview them. With Preview Image Attachments, you\u0026#39;ll immediately notice how you can seamlessly access all of the current conversation\u0026#39;s image attachments in the sidebar.\u003c/p\u003e\n\n\u003cp\u003eProudly built by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our incredible users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Click Install \u003cbr\u003e\n2) Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled \u003cbr\u003e\n 3) \u003cem\u003eBoom\u003c/em\u003e- that\u0026#39;s it!\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support\"\u003eZendesk help page\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## The ultimate solution for viewing images with Zendesk \n\nJoin a growing number of organizations leveraging our tool to open hundreds of heic, png, and jpeg files from their customers each month directly within their agent view, eliminating the need for downloads.\n\n[![Preview Image Attachments Demo](https://s12.gifyu.com/images/SV4zH.gif)](https://gifyu.com/image/SV4zH)\n\nGone are the days of downloading files just to preview them. With Preview Image Attachments, you'll immediately notice how you can seamlessly access all of the current conversation's image attachments in the sidebar.\n\nProudly built by [Blue Canary Software](https://bluecanarysoftware.com/) and our incredible users.","raw_installation_instructions":"\n\n1) Click Install \n2) Please check to ensure you don't have \"Require authentication to download attachments\" enabled \n 3) *Boom*- that's it!\n\n### Troubleshooting \n\n- Contact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital- [Zendesk help page](https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1024895.apps.zdusercontent.com/1024895/assets/1732623052-fae9a78372eda3591dcabb82efafa3c6/logo-small.png","large_icon":"https://1024895.apps.zdusercontent.com/1024895/assets/1732623052-fae9a78372eda3591dcabb82efafa3c6/logo.png","screenshots":["https://1024895.apps.zdusercontent.com/1024895/assets/1732623052-fae9a78372eda3591dcabb82efafa3c6/screenshot-0.png","https://1024895.apps.zdusercontent.com/1024895/assets/1732623052-fae9a78372eda3591dcabb82efafa3c6/screenshot-1.png","https://1024895.apps.zdusercontent.com/1024895/assets/1732623052-fae9a78372eda3591dcabb82efafa3c6/screenshot-2.png"],"installation_count":3},{"id":1025529,"name":"LiveX AI Assist","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":2900794,"app_id":1025529,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-03T01:18:29Z","updated_at":"2024-04-03T01:18:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2900793,"app_id":1025529,"name":"agent_id","kind":"text","required":true,"position":1,"created_at":"2024-04-03T01:18:29Z","updated_at":"2024-04-03T01:18:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4367,"entity_id":1025529,"app_id":1025529,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-03T01:18:31.000Z","updated_at":"2024-04-03T01:18:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-03T01:18:28Z","updated_at":"2026-03-03T20:50:27Z","terms_conditions_url":"https://livex.ai/terms","app_organization":{"id":6357,"name":"LiveX AI Inc","email":"support@livex.ai","website":"https://livex.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-04-10T19:55:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://livex.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-03T20:50:25Z","owner_id":269519,"author_name":"LiveX AI Inc","author_email":"support@livex.ai","author_url":"https://livex.ai/","short_description":"Supercharge Zendesk agent productivity","long_description":"\u003cp\u003eLiveX AI revolutionizes Zendesk support by leveraging AI to provide agents with deep insights, streamline their workflow, and elevate customer satisfaction. This powerful tool seamlessly integrates with Zendesk, making it easy for teams to optimize interactions, learn from each call, and manage costs effectively. By enhancing agent productivity and ensuring more personalized customer service, LiveX AI empowers businesses to not only meet but exceed modern customer expectations. \u003c/p\u003e\n\n\u003cp\u003eWith LiveX AI, agents can say goodbye to guesswork and hello to precision, enabling them to deliver top-notch service efficiently. This integration is designed to help businesses cut operational costs and grow smarter, offering a competitive edge in today\u0026#39;s fast-paced market. \u003c/p\u003e\n\n\u003ch3\u003eKey features include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy Integration: Seamlessly connects with Zendesk, offering a user-friendly experience. \u003c/li\u003e\n\u003cli\u003eOptimized Calls: Minimizes time spent per interaction while maximizing quality. \u003c/li\u003e\n\u003cli\u003eContinuous Learning: Evolves with each interaction, providing smarter insights over time. \u003c/li\u003e\n\u003cli\u003eCost Control: Enhances efficiency, reducing overhead and boosting profitability. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eExperience the transformative power of AI in customer service with LiveX AI. Start your \u003cstrong\u003eFREE TRIAL\u003c/strong\u003e at \u003ca href=\"https://copilot.livex.ai/users/new?screen=signup\"\u003eLiveX AI\u003c/a\u003e today and take the first step towards unparalleled efficiency and customer satisfaction. Elevate your service game with LiveX AI and redefine what\u0026#39;s possible in customer support. Join the future of customer service now.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eConfiguring LiveX AI Agent:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://copilot.livex.ai/\"\u003eLiveX AI dashboard\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eIf you\u0026#39;re not an existing user, create a free account at \u003ca href=\"https://copilot.livex.ai/users/new?screen=signup\"\u003eLiveX AI\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to publish your AI Agent. \u003c/li\u003e\n\u003cli\u003eAfter publishing, you\u0026#39;ll receive a Agent ID. Paste the Agent ID in the installation page. \u003c/li\u003e\n\u003cli\u003eThere\u0026#39;s a tutorial video available, titled \u0026quot;How to build AI Agent in one-click\u0026quot;, which can be watched \u003ca href=\"https://youtu.be/ZNidFNVIXic\"\u003ehere\u003c/a\u003e. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eInstalling the app:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the navigation bar. \u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the LiveX AI Assist app and click the tile. \u003c/li\u003e\n\u003cli\u003eOn the LiveX AI Assist app page, click Install app in the upper-right corner. \u003c/li\u003e\n\u003cli\u003eOn the installation page, paste the Agent ID. \u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"LiveX AI revolutionizes Zendesk support by leveraging AI to provide agents with deep insights, streamline their workflow, and elevate customer satisfaction. This powerful tool seamlessly integrates with Zendesk, making it easy for teams to optimize interactions, learn from each call, and manage costs effectively. By enhancing agent productivity and ensuring more personalized customer service, LiveX AI empowers businesses to not only meet but exceed modern customer expectations. \n\nWith LiveX AI, agents can say goodbye to guesswork and hello to precision, enabling them to deliver top-notch service efficiently. This integration is designed to help businesses cut operational costs and grow smarter, offering a competitive edge in today's fast-paced market. \n\n### Key features include: \n\n* Easy Integration: Seamlessly connects with Zendesk, offering a user-friendly experience. \n* Optimized Calls: Minimizes time spent per interaction while maximizing quality. \n* Continuous Learning: Evolves with each interaction, providing smarter insights over time. \n* Cost Control: Enhances efficiency, reducing overhead and boosting profitability. \n\nExperience the transformative power of AI in customer service with LiveX AI. Start your **FREE TRIAL** at [LiveX AI](https://copilot.livex.ai/users/new?screen=signup) today and take the first step towards unparalleled efficiency and customer satisfaction. Elevate your service game with LiveX AI and redefine what's possible in customer support. Join the future of customer service now.\n\nPrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.","raw_installation_instructions":"### Configuring LiveX AI Agent: \n\n* Go to the [LiveX AI dashboard](https://copilot.livex.ai/). \n* If you're not an existing user, create a free account at [LiveX AI](https://copilot.livex.ai/users/new?screen=signup). \n* Follow the on-screen instructions to publish your AI Agent. \n* After publishing, you'll receive a Agent ID. Paste the Agent ID in the installation page. \n* There's a tutorial video available, titled \"How to build AI Agent in one-click\", which can be watched [here](https://youtu.be/ZNidFNVIXic). \n\n### Installing the app: \n\n* Sign in to your Zendesk Support account, then click the Admin icon in the navigation bar. \n* Under Apps, select Marketplace, then find the LiveX AI Assist app and click the tile. \n* On the LiveX AI Assist app page, click Install app in the upper-right corner. \n* On the installation page, paste the Agent ID. \n* Click Install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1025529.apps.zdusercontent.com/1025529/assets/1771632424-f2f02d8b2d6f56c98c94113662fe64e8/logo-small.png","large_icon":"https://1025529.apps.zdusercontent.com/1025529/assets/1771632424-f2f02d8b2d6f56c98c94113662fe64e8/logo.png","screenshots":["https://1025529.apps.zdusercontent.com/1025529/assets/1771632424-f2f02d8b2d6f56c98c94113662fe64e8/screenshot-0.png","https://1025529.apps.zdusercontent.com/1025529/assets/1771632424-f2f02d8b2d6f56c98c94113662fe64e8/screenshot-1.png","https://1025529.apps.zdusercontent.com/1025529/assets/1771632424-f2f02d8b2d6f56c98c94113662fe64e8/screenshot-2.png"],"installation_count":4},{"id":1025913,"name":"HubSpot CRM Connect PRO by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2901808,"app_id":1025913,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-04T13:00:20Z","updated_at":"2024-04-04T13:00:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4371,"entity_id":1025913,"app_id":1025913,"amount":700,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0P1pbZfjIUomyPBplRsMDn2h","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1303,"cost_type":"CostStripe","active":true,"created_at":"2024-04-04T13:00:24.000Z","updated_at":"2024-04-04T13:00:24.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-04T13:00:20Z","updated_at":"2025-04-04T00:11:40Z","terms_conditions_url":null,"app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2024-04-30T15:09:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2024-06-27T18:14:34Z","owner_id":269519,"author_name":"Saasly","author_email":"support@saasly.in","author_url":"https://saasly.in","short_description":"Automatically syncs Zendesk tickets with your HubSpot contacts (Bi-Directional Sync)","long_description":"\u003cp\u003e\u003cstrong\u003eOverview:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration adds support ticket activity from Zendesk to HubSpot\u0026#39;s CRM timeline.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEstablish connections between Zendesk ticket requesters and new HubSpot contacts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitor and display support ticket interactions within the HubSpot timeline \u003cstrong\u003e(Coming Soon)\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImplement CRUD operations within the deal process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncorporate CRUD operations within the engagement process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess comprehensive details of contacts and associated companies.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable real-time updates for instances upon changes in HubSpot.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure role-based view settings for fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eArrange fields based on specific ordering requirements.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet CSAT response in Hubspot contact timeline \u003cstrong\u003e(Coming Soon).\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits of Using this integration :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eStreamlined Information Management:\u003c/em\u003e CRM centralized customer data for product desking, including preferences, purchase history, and communication records.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eImproved Customer Understanding:\u003c/em\u003e CRM data insights inform personalized product recommendations and desking strategies tailored to individual needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhanced Sales Efficiency.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImproved Collaboration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer Satisfaction.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eContact us:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor implementation and training assistance, feel free to reach out to \u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eus\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re here to help.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease click \u003ca href=\"https://saasly.in/apps/hubspot-crm-pro-for-zendesk\"\u003ehere\u003c/a\u003e for detailed guide.\u003c/p\u003e\n","raw_long_description":"**Overview:**\n\nThis integration adds support ticket activity from Zendesk to HubSpot's CRM timeline.\n\n**Key features:**\n\n-   Establish connections between Zendesk ticket requesters and new HubSpot contacts.\n\n-   Monitor and display support ticket interactions within the HubSpot timeline **(Coming Soon)**.\n\n-   Implement CRUD operations within the deal process.\n\n-   Incorporate CRUD operations within the engagement process.\n\n-   Access comprehensive details of contacts and associated companies.\n\n-   Enable real-time updates for instances upon changes in HubSpot.\n\n-   Configure role-based view settings for fields.\n\n-   Arrange fields based on specific ordering requirements.\n\n-   Get CSAT response in Hubspot contact timeline **(Coming Soon).**\n\n\n\n**Benefits of Using this integration :**\n\n-   *Streamlined Information Management:* CRM centralized customer data for product desking, including preferences, purchase history, and communication records.\n\n-   *Improved Customer Understanding:* CRM data insights inform personalized product recommendations and desking strategies tailored to individual needs.\n\n-   Enhanced Sales Efficiency.\n\n-   Improved Collaboration.\n\n-   Customer Satisfaction.\n\n---\n\n**Contact us:**\n\nFor implementation and training assistance, feel free to reach out to [us](https://saasly.freshdesk.com/support/tickets/new). \n\nWe're here to help.\n\n","raw_installation_instructions":"Please click [here](https://saasly.in/apps/hubspot-crm-pro-for-zendesk) for detailed guide.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1025913.apps.zdusercontent.com/1025913/assets/1719490804-02a21dc150f6b300e9a63e08d9a4a3f1/logo-small.png","large_icon":"https://1025913.apps.zdusercontent.com/1025913/assets/1719490804-02a21dc150f6b300e9a63e08d9a4a3f1/logo.png","screenshots":["https://1025913.apps.zdusercontent.com/1025913/assets/1719490804-02a21dc150f6b300e9a63e08d9a4a3f1/screenshot-0.png","https://1025913.apps.zdusercontent.com/1025913/assets/1719490804-02a21dc150f6b300e9a63e08d9a4a3f1/screenshot-1.png","https://1025913.apps.zdusercontent.com/1025913/assets/1719490804-02a21dc150f6b300e9a63e08d9a4a3f1/screenshot-2.png"],"installation_count":2},{"id":1026419,"name":"AI Ticket Summary by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2902972,"app_id":1026419,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-06T09:20:41Z","updated_at":"2024-04-06T09:20:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2902968,"app_id":1026419,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-04-06T09:20:41Z","updated_at":"2024-04-06T09:20:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2902969,"app_id":1026419,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-04-06T09:20:41Z","updated_at":"2024-04-06T09:20:41Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2902970,"app_id":1026419,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-04-06T09:20:41Z","updated_at":"2024-04-06T09:20:41Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2902971,"app_id":1026419,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-04-06T09:20:41Z","updated_at":"2024-04-06T09:20:41Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4377,"entity_id":1026419,"app_id":1026419,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-06T09:20:43.000Z","updated_at":"2024-04-06T09:20:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-06T09:20:40Z","updated_at":"2025-12-05T16:56:15Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-04-08T17:47:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:12Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Streamline ticket management with AI-Powered Ticket Summarization","long_description":"\u003cp\u003eLeverage the power of artificial intelligence to read and outline the content of Zendesk tickets into concise summaries. Ideal for tickets with extensive prior interactions, this app enhances agent efficiency and ticket resolution speed.\u003c/p\u003e\n\n\u003ch1\u003eSummarize Tickets In No Time\u003c/h1\u003e\n\n\u003cp\u003eTransform your ticket management with AI Ticket Summary by Knots. When a ticket is created in Zendesk, this advanced tool reads the entire content and summarizes the information quickly and easily.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eText Summary\u003c/strong\u003e: Provides a compact text version of lengthy ticket conversations, enabling agents to capture the essence of the issue quickly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnordered List Summary\u003c/strong\u003e: Highlight critical points using bullet points for efficient scanning, ensuring no detail is missed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrdered List Summary\u003c/strong\u003e: Arrange and prioritize vital information in a structured numbered list, facilitating a logical and comprehensive overview.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResume information from documents\u003c/strong\u003e: Combine the power of \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/\"\u003eOCR for PDF and Scanned Documents by Knots\u003c/a\u003e to summarize information from attachments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompatible with ChatGPT\u003c/strong\u003e: Connect it with your own Azure GPT or OpenAI. If you don’t have an account, it will connect with ours at no extra cost.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/04/AI_Ticket_Summary.gif\" alt=\"AI Ticket Summary Flow\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eMain Benefits of Using AI Ticket Summary\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eTime Efficiency\u003c/strong\u003e: Significantly reduce the time spent navigating extensive ticket histories, empowering agents to focus on effective resolutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Clarity\u003c/strong\u003e: Obtain a clearer and more concise understanding of each ticket, leading to more relevant and precise responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdaptive Summarization\u003c/strong\u003e: Select from various summary formats to meet the unique demands of different ticket scenarios, enhancing comprehension and decision-making.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick setup\u003c/strong\u003e: It only takes 2 minutes to complete the setup and start using the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest it for free\u003c/strong\u003e: Every Knots App offers a 14-day free trial, so you have no risk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree setup with our consultants\u003c/strong\u003e: Our solution consultant team is here to help you. \u003ca href=\"mailto:zendesk@knots.io\"\u003eContact our support team\u003c/a\u003e, and we’ll schedule a time to help you. Free of charge.\n\u003cimg src=\"https://knots.io/wp-content/uploads/2024/10/knots-features.png\" alt=\"Knots_benefits\"\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDesigned for support teams overwhelmed by tickets with complex pre-interaction histories, such as those from AI chatbots. AI Ticket Summary by Knots ensures rapid assimilation of critical issues, streamlining workflows and enhancing response quality. Install it now!\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket Parser\u003c/li\u003e\n\u003cli\u003eOCR for PDF and Scanned Documents\u003c/li\u003e\n\u003cli\u003eShopify Data Sync\u003c/li\u003e\n\u003cli\u003eAPI connections\u003c/li\u003e\n\u003cli\u003eTicket Exporter \u0026amp; Archive\u003c/li\u003e\n\u003cli\u003eTicket Classification\u003c/li\u003e\n\u003cli\u003eSentiment Analysis\u003c/li\u003e\n\u003cli\u003eTicket Language Detection\u003c/li\u003e\n\u003cli\u003eMerge Duplicate Tickets\u003c/li\u003e\n\u003cli\u003eChange Ticket Requester\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eAnd more Zendesk Automation\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Summary service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Leverage the power of artificial intelligence to read and outline the content of Zendesk tickets into concise summaries. Ideal for tickets with extensive prior interactions, this app enhances agent efficiency and ticket resolution speed.\n\n# Summarize Tickets In No Time\n\nTransform your ticket management with AI Ticket Summary by Knots. When a ticket is created in Zendesk, this advanced tool reads the entire content and summarizes the information quickly and easily.\n\n## Key Features\n\n* **Text Summary**: Provides a compact text version of lengthy ticket conversations, enabling agents to capture the essence of the issue quickly.\n* **Unordered List Summary**: Highlight critical points using bullet points for efficient scanning, ensuring no detail is missed.\n* **Ordered List Summary**: Arrange and prioritize vital information in a structured numbered list, facilitating a logical and comprehensive overview.\n* **Resume information from documents**: Combine the power of [OCR for PDF and Scanned Documents by Knots](https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/) to summarize information from attachments.\n* **Compatible with ChatGPT**: Connect it with your own Azure GPT or OpenAI. If you don’t have an account, it will connect with ours at no extra cost.\n\n![AI Ticket Summary Flow](https://knots.io/wp-content/uploads/2024/04/AI_Ticket_Summary.gif)\n## Main Benefits of Using AI Ticket Summary\n\n1. **Time Efficiency**: Significantly reduce the time spent navigating extensive ticket histories, empowering agents to focus on effective resolutions.\n2. **Enhanced Clarity**: Obtain a clearer and more concise understanding of each ticket, leading to more relevant and precise responses.\n3. **Adaptive Summarization**: Select from various summary formats to meet the unique demands of different ticket scenarios, enhancing comprehension and decision-making.\n4. **Quick setup**: It only takes 2 minutes to complete the setup and start using the app.\n5. **Test it for free**: Every Knots App offers a 14-day free trial, so you have no risk.\n6. **Free setup with our consultants**: Our solution consultant team is here to help you. [Contact our support team](mailto:zendesk@knots.io), and we’ll schedule a time to help you. Free of charge.\n![Knots_benefits](https://knots.io/wp-content/uploads/2024/10/knots-features.png)\n\nDesigned for support teams overwhelmed by tickets with complex pre-interaction histories, such as those from AI chatbots. AI Ticket Summary by Knots ensures rapid assimilation of critical issues, streamlining workflows and enhancing response quality. Install it now!\n\n## About Knots\n\nWe combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:\n\n* Ticket Parser\n* OCR for PDF and Scanned Documents\n* Shopify Data Sync\n* API connections\n* Ticket Exporter \u0026 Archive\n* Ticket Classification\n* Sentiment Analysis\n* Ticket Language Detection\n* Merge Duplicate Tickets\n* Change Ticket Requester\n* [And more Zendesk Automation](https://knots.io/zendesk-apps/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Summary service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1026419.apps.zdusercontent.com/1026419/assets/1764153466-190582f91067adc0a313e2e24a2143ff/logo-small.png","large_icon":"https://1026419.apps.zdusercontent.com/1026419/assets/1764153466-190582f91067adc0a313e2e24a2143ff/logo.png","screenshots":["https://1026419.apps.zdusercontent.com/1026419/assets/1764153466-190582f91067adc0a313e2e24a2143ff/screenshot-0.png","https://1026419.apps.zdusercontent.com/1026419/assets/1764153466-190582f91067adc0a313e2e24a2143ff/screenshot-1.png","https://1026419.apps.zdusercontent.com/1026419/assets/1764153466-190582f91067adc0a313e2e24a2143ff/screenshot-2.png"],"installation_count":22},{"id":1027084,"name":"Prestashop by OFFICERS","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":2904684,"app_id":1027084,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-09T12:10:02Z","updated_at":"2024-04-09T12:10:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2988151,"app_id":1027084,"name":"ws_token","kind":"text","required":true,"position":1,"created_at":"2024-07-23T17:43:47Z","updated_at":"2024-07-23T17:43:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2904682,"app_id":1027084,"name":"url","kind":"url","required":true,"position":2,"created_at":"2024-04-09T12:10:02Z","updated_at":"2024-04-09T12:10:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4382,"entity_id":1027084,"app_id":1027084,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1OxuRhKj2m2q2QBSi4Z4ViMz","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OpBh1Kj2m2q2QBS","cost_id":1304,"cost_type":"CostStripe","active":true,"created_at":"2024-04-09T12:10:05.000Z","updated_at":"2026-05-26T20:02:13.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-09T12:10:01Z","updated_at":"2026-05-26T20:02:15Z","terms_conditions_url":null,"app_organization":{"id":2501,"name":"OFFICERS - Paris, France","email":"support@officers.fr","website":"https://www.officers.fr","country_code":"FR","stripe_account_id":"acct_1OpBh1Kj2m2q2QBS","state":"published"},"locations":[3],"date_published":"2024-07-23T17:45:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-26T20:02:09Z","owner_id":269519,"author_name":"OFFICERS","author_email":"assistance@officers.fr","author_url":"https://assistance.officers.fr","short_description":"View your Prestashop orders directly within Zendesk","long_description":"\u003cp\u003eOFFICERS is a Zendesk partner based in France, with a lot of experience in setting up Zendesk for customers that also use Prestashop. \u003cbr\u003e\n We therefore decided to develop this app to help our customers, and all Zendesk + Prestashop users.\u003c/p\u003e\n\n\u003cp\u003eWith this app, seamlessly retrieve orders from your customers directly within Zendesk tickets. \u003cbr\u003e\n Gain access to comprehensive order details including purchased products, status updates, shipping and billing addresses, as well as shipping numbers. \u003c/p\u003e\n\n\u003cp\u003eThis app lets you view your customer information and recent orders, from Prestashop, right from Zendesk.\u003c/p\u003e\n\n\u003cp\u003eBy installing this app, you\u0026#39;ll be able to : \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCheck your customer exists in your Prestashop account \u003c/li\u003e\n\u003cli\u003eGet a list of recent orders associated to this customer \u003c/li\u003e\n\u003cli\u003eGet the details of each order - amount, producs, delivery address, status and more \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMade by experts of Zendesk and Prestashop, this is the best and the most secure app to connect Prestashop data on the Zendesk marketplace.\u003cbr\u003e\n Learn how we handle your data in our \u003ca href=\"https://www.notion.so/officers/Politique-de-Protection-des-Donn-es-Personnelles-115cb4c96a1b80c8858af3c75976e2ae?source=copy_link\"\u003eData policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from the marketplace.\u003cbr\u003e\n You will need to create an API key (WS key) from your Prestashop back-office. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConfiguration/Advanced * then Webservice * then \u0026#39;Add a webservice key\u0026#39;, with all GET permissions\u0026#39;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnter this key in the application configuration screen.\u003cbr\u003e\n You will also need to enter your Prestashop website URL. \u003cbr\u003e\n View your customer order in the Application panel.\u003c/p\u003e\n\n\u003cp\u003eThe app has been tested on Prestashop 1.6, 1.7 and Prestashop 8. It requires the native API to be activated on your Prestashop account.\u003c/p\u003e\n","raw_long_description":"OFFICERS is a Zendesk partner based in France, with a lot of experience in setting up Zendesk for customers that also use Prestashop. \n We therefore decided to develop this app to help our customers, and all Zendesk + Prestashop users.\n\n With this app, seamlessly retrieve orders from your customers directly within Zendesk tickets. \n Gain access to comprehensive order details including purchased products, status updates, shipping and billing addresses, as well as shipping numbers. \n\n This app lets you view your customer information and recent orders, from Prestashop, right from Zendesk.\n\n By installing this app, you'll be able to : \n\n * Check your customer exists in your Prestashop account \n * Get a list of recent orders associated to this customer \n * Get the details of each order - amount, producs, delivery address, status and more \n\n Made by experts of Zendesk and Prestashop, this is the best and the most secure app to connect Prestashop data on the Zendesk marketplace.\n Learn how we handle your data in our [Data policy](https://www.notion.so/officers/Politique-de-Protection-des-Donn-es-Personnelles-115cb4c96a1b80c8858af3c75976e2ae?source=copy_link).","raw_installation_instructions":"Install the app from the marketplace.\n You will need to create an API key (WS key) from your Prestashop back-office. \n\n * Configuration/Advanced * then Webservice * then 'Add a webservice key', with all GET permissions'\n\n Enter this key in the application configuration screen.\n You will also need to enter your Prestashop website URL. \n View your customer order in the Application panel.\n\n The app has been tested on Prestashop 1.6, 1.7 and Prestashop 8. It requires the native API to be activated on your Prestashop account.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1027084.apps.zdusercontent.com/1027084/assets/1778660840-69ea44b36c2c6b38239c70abdf9c8a8a/logo-small.png","large_icon":"https://1027084.apps.zdusercontent.com/1027084/assets/1778660840-69ea44b36c2c6b38239c70abdf9c8a8a/logo.png","screenshots":["https://1027084.apps.zdusercontent.com/1027084/assets/1778660840-69ea44b36c2c6b38239c70abdf9c8a8a/screenshot-0.png","https://1027084.apps.zdusercontent.com/1027084/assets/1778660840-69ea44b36c2c6b38239c70abdf9c8a8a/screenshot-1.png","https://1027084.apps.zdusercontent.com/1027084/assets/1778660840-69ea44b36c2c6b38239c70abdf9c8a8a/screenshot-2.png"],"installation_count":12},{"id":1027359,"name":"Atlassian Jira by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2905597,"app_id":1027359,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-10T06:54:24Z","updated_at":"2024-04-10T06:54:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4385,"entity_id":1027359,"app_id":1027359,"amount":11900,"name":"Lite","description":"\u003cul\u003e\n\u003cli\u003eCreate Issue\u003c/li\u003e\n\u003cli\u003eLink Issue\u003c/li\u003e\n\u003cli\u003eUnlink Issue\u003c/li\u003e\n\u003cli\u003eNotify Issue - Coming Soon\u003c/li\u003e\n\u003cli\u003eView Issue History \u0026amp; Details\u003c/li\u003e\n\u003cli\u003eAll Users\u003c/li\u003e\n\u003cli\u003eIssue Count : 500 Issue\u003c/li\u003e\n\u003cli\u003eProject access : 50 projects\u003c/li\u003e\n\u003cli\u003eCustom fields: Up to 10\u003c/li\u003e\n\u003cli\u003eTwo-Way Comment Sync\u003c/li\u003e\n\u003cli\u003eIssue Search\u003c/li\u003e\n\u003cli\u003eSubtask Issue view\u003c/li\u003e\n\u003cli\u003eEmail/Online Support \u003cstrong\u003eOn Working Hours\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0P3tQAfjIUomyPBphagfyEtZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1307,"cost_type":"CostStripe","active":true,"created_at":"2024-04-10T06:54:27.000Z","updated_at":"2024-04-10T06:54:27.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4386,"entity_id":1027359,"app_id":1027359,"amount":24900,"name":"Pro","description":"\u003cp\u003eJira Issues:\u003cbr\u003e\n* Create\u003cbr\u003e\n* Link\u003cbr\u003e\n* Unlink\u003cbr\u003e\n* Search\u003cbr\u003e\n* Unlimited Issues \u0026amp; Projects\u003cbr\u003e\n* Custom fields\u003cbr\u003e\n* Two-Way Comment Sync\u003cbr\u003e\n* Notify issue\u003cbr\u003e\nComing soon:\u003cbr\u003e\n* Files upload\u003cbr\u003e\nCustomization - Contact Us:\u003cbr\u003e\n* Multiple Brand \u0026amp; Account\u003cbr\u003e\n* Customize view\u003cbr\u003e\n* Automation\u003cbr\u003e\n* On Premises\u003cbr\u003e\n* Support \u003cstrong\u003e24/7\u003c/strong\u003e\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0P3tQrfjIUomyPBpStKdDb9K","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1308,"cost_type":"CostStripe","active":true,"created_at":"2024-04-10T06:54:27.000Z","updated_at":"2024-04-10T06:54:27.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-10T06:54:24Z","updated_at":"2025-04-04T00:11:41Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2024-04-29T17:42:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2024-04-30T18:02:23Z","owner_id":269519,"author_name":"Saasly","author_email":"support@saasly.in","author_url":"https://saasly.in","short_description":"Seamlessly handle Jira issues within Zendesk: view, create, link, and comments.","long_description":"\u003cp\u003eThe \u003cstrong\u003eJIRA - Zendesk Integration\u003c/strong\u003e app streamlines ticket management by enabling agents to perform various actions without leaving Zendesk. This includes creating new JIRA issues, linking existing ones, and notifying linked issues.\u003c/p\u003e\n\n\u003cp\u003eThe app features two primary buttons: \u003cstrong\u003eCreate Issue\u003c/strong\u003e and \u003cstrong\u003eLink Issue\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch4\u003eCreate Issue button:\u003c/h4\u003e\n\n\u003cp\u003eAgents can create new JIRA issues directly from Zendesk, specifying details such as project, issue type (e.g., \u003cstrong\u003eBug, Epic, Task\u003c/strong\u003e), area, description, and upload files. Upon submission, the new JIRA issue is instantly created based on the provided information.\u003c/p\u003e\n\n\u003ch4\u003eLink Issue Button:\u003c/h4\u003e\n\n\u003cp\u003eAllows agents to associate existing JIRA issues with the current Zendesk ticket, enhancing cross-platform ticket management.\u003c/p\u003e\n\n\u003cp\u003eMoreover, the \u003cstrong\u003eNotify Button\u003c/strong\u003e feature within the Zendesk-JIRA app allows agents to:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify\u003c/strong\u003e all or specific linked JIRA issues.\u003c/p\u003e\n\n\u003cp\u003eThis integration ensures seamless sharing of relevant ticket information between Zendesk and JIRA, promoting efficiency and collaboration among support teams.\u003c/p\u003e\n\n\u003ch4\u003eSynchronization :\u003c/h4\u003e\n\n\u003cp\u003eReceive Instant Updates in Both Platforms (On Update, Replies, and Status Changes).\u003c/p\u003e\n\n\u003ch4\u003eHelp Center link :\u003c/h4\u003e\n\n\u003cp\u003e\u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eClick here\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at \u003ca href=\"mailto:support@saasly.in\"\u003esupport@saasly.in\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease contact us to opt out of providing credit card information during the installation process and to access the free trial.\u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eClick here\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you have issues installing the app please contact us on \u003ca href=\"mailto:support@saasly.in\"\u003esupport@saasly.in\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eDetailed installation information can be found at the following URL:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://saasly.in/apps/jira-for-zendesk\"\u003eClick\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"The **JIRA - Zendesk Integration** app streamlines ticket management by enabling agents to perform various actions without leaving Zendesk. This includes creating new JIRA issues, linking existing ones, and notifying linked issues.\n\nThe app features two primary buttons: **Create Issue** and **Link Issue**.\n\n#### Create Issue button:\n\nAgents can create new JIRA issues directly from Zendesk, specifying details such as project, issue type (e.g., **Bug, Epic, Task**), area, description, and upload files. Upon submission, the new JIRA issue is instantly created based on the provided information.\n\n#### Link Issue Button:\n\nAllows agents to associate existing JIRA issues with the current Zendesk ticket, enhancing cross-platform ticket management.\n\nMoreover, the **Notify Button** feature within the Zendesk-JIRA app allows agents to:\n\n**Notify** all or specific linked JIRA issues.\n\nThis integration ensures seamless sharing of relevant ticket information between Zendesk and JIRA, promoting efficiency and collaboration among support teams.\n\n#### Synchronization :\n\nReceive Instant Updates in Both Platforms (On Update, Replies, and Status Changes).\n\n#### Help Center link :\n\n[Click here](https://saasly.freshdesk.com/support/tickets/new)\n\nFeel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [support@saasly.in](mailto:support@saasly.in)\n\nPlease contact us to opt out of providing credit card information during the installation process and to access the free trial.[Click here](https://saasly.freshdesk.com/support/tickets/new)","raw_installation_instructions":"If you have issues installing the app please contact us on [support@saasly.in](mailto:support@saasly.in)\n\nDetailed installation information can be found at the following URL:\n\n[Click](https://saasly.in/apps/jira-for-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1027359.apps.zdusercontent.com/1027359/assets/1714456545-6c2de8d8b3e1084109dbe4084354d6c7/logo-small.png","large_icon":"https://1027359.apps.zdusercontent.com/1027359/assets/1714456545-6c2de8d8b3e1084109dbe4084354d6c7/logo.png","screenshots":["https://1027359.apps.zdusercontent.com/1027359/assets/1714456545-6c2de8d8b3e1084109dbe4084354d6c7/screenshot-0.png","https://1027359.apps.zdusercontent.com/1027359/assets/1714456545-6c2de8d8b3e1084109dbe4084354d6c7/screenshot-1.png","https://1027359.apps.zdusercontent.com/1027359/assets/1714456545-6c2de8d8b3e1084109dbe4084354d6c7/screenshot-2.png"],"installation_count":0},{"id":1028186,"name":"Stylo Solve","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q82X6CKRSQ","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-11T18:31:58Z","updated_at":"2026-01-28T19:44:37Z","terms_conditions_url":null,"app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-04-29T20:29:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.askstylo.com/pricing"},"location_names":[],"last_update_time":"2026-01-28T19:44:34Z","owner_id":269519,"author_name":"Stylo","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"Resolve tickets autonomously with live data from 20+ systems.","long_description":"\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/solve/solve-header.png\" alt=\"Solve Header\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eYour agents are drowning. Your customers are waiting. There\u0026#39;s a better way.\u003c/h2\u003e\n\n\u003cp\u003eStylo Solve handles the tickets that don\u0026#39;t need a human—password resets, order lookups, refund requests—while giving your agents superpowers for everything else.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis isn\u0026#39;t another chatbot.\u003c/strong\u003e Stylo Solve works inside Zendesk with full context: your knowledge base, macros, past tickets, and live business systems.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/solve/solve-working-process.png\" alt=\"Solve doing it things\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eThe integration layer changes everything\u003c/h2\u003e\n\n\u003cp\u003eStylo Solve pulls real-time data from the systems your customers actually care about.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e\u0026quot;Where\u0026#39;s my order?\u0026quot;\u003c/em\u003e → Shopify tracking details.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e\u0026quot;Why was I charged twice?\u0026quot;\u003c/em\u003e → Stripe refund status.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e\u0026quot;Is this bug fixed yet?\u0026quot;\u003c/em\u003e → Jira release notes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e20+ integrations. Configurable MCP servers. One seamless experience.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eE-commerce and Payments\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eShopify\u003c/strong\u003e: Order status, returns, refunds, fulfillment tracking\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStripe\u003c/strong\u003e: Payments, invoices, subscriptions, billing disputes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCRM and Sales\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSalesforce\u003c/strong\u003e: Customer profiles, account health, deal context\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHubSpot\u003c/strong\u003e: Contact history, lifecycle stage, engagement data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eEngineering and Product\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eJira\u003c/strong\u003e: Issue status, sprint updates, bug tracking\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGitHub / GitLab\u003c/strong\u003e: PRs, releases, changelogs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKnowledge and Documentation\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNotion / Confluence\u003c/strong\u003e: Policies, playbooks, internal docs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Drive / Dropbox\u003c/strong\u003e: Product guides, customer files\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCommunication\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSlack\u003c/strong\u003e: Escalations, internal handoffs, team alerts\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCustom Systems\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMCP Servers\u003c/strong\u003e: Connect any internal tool, database, or API with secure, structured access.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eYou control the automation boundary\u003c/h2\u003e\n\n\u003cp\u003eDefine exactly where AI acts and where agents stay in the loop.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSimple, repetitive requests: resolved automatically\u003c/li\u003e\n\u003cli\u003eSensitive or complex issues: drafted for agent review\u003c/li\u003e\n\u003cli\u003eHigh-value accounts: context surfaced, agent decides\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/solve/source-ingestion.png\" alt=\"Source Ingestion\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eBuilt for brands that care about voice\u003c/h2\u003e\n\n\u003cp\u003eStylo Solve adapts to your tone formal or casual, concise or detailed. You decide.\u003c/p\u003e\n\n\u003cp\u003eMultilingual? Stylo translates seamlessly, maintaining your brand voice.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/solve/customization.png\" alt=\"Customization\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eSee the impact in real time\u003c/h2\u003e\n\n\u003cp\u003eMonitor every response. Audit every auto-resolution. Measure what matters.\u003cbr\u003e\n- Tickets resolved without agent touch\u003cbr\u003e\n- Average handle time reduction\u003cbr\u003e\n- First-response time improvement\u003cbr\u003e\n- Agent productivity lift\u003c/p\u003e\n\n\u003ch2\u003eGet started in minutes, not months\u003c/h2\u003e\n\n\u003cp\u003eStylo Solve installs directly into Zendesk. No migration. No workflow disruption.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.askstylo.com/demo#call\"\u003eBook a demo\u003c/a\u003e\u003c/strong\u003e and see autonomous resolution in action with your own data.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png\" alt=\"Companies save time with Stylo\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.askstylo.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eReady in minutes.\u003c/strong\u003e \u003ca href=\"https://www.askstylo.com/demo#call\"\u003eBook a personalized demo\u003c/a\u003e and our team will configure Stylo Solve for your workflows—including integrations, MCP servers, automation rules, and brand voice settings. Most teams are live within a single session.\u003c/p\u003e\n","raw_long_description":"![Solve Header](https://assets.askstylo.services/img/marketplace/solve/solve-header.png)\n\n## Your agents are drowning. Your customers are waiting. There's a better way.\n\nStylo Solve handles the tickets that don't need a human—password resets, order lookups, refund requests—while giving your agents superpowers for everything else.\n\n**This isn't another chatbot.** Stylo Solve works inside Zendesk with full context: your knowledge base, macros, past tickets, and live business systems.\n\n![Solve doing it things](https://assets.askstylo.services/img/marketplace/solve/solve-working-process.png)\n\n## The integration layer changes everything\n\nStylo Solve pulls real-time data from the systems your customers actually care about.\n\n*\"Where's my order?\"* → Shopify tracking details.\n\n*\"Why was I charged twice?\"* → Stripe refund status.\n\n*\"Is this bug fixed yet?\"* → Jira release notes.\n\n**20+ integrations. Configurable MCP servers. One seamless experience.**\n\n### E-commerce and Payments\n- **Shopify**: Order status, returns, refunds, fulfillment tracking\n- **Stripe**: Payments, invoices, subscriptions, billing disputes\n\n### CRM and Sales\n- **Salesforce**: Customer profiles, account health, deal context\n- **HubSpot**: Contact history, lifecycle stage, engagement data\n\n### Engineering and Product\n- **Jira**: Issue status, sprint updates, bug tracking\n- **GitHub / GitLab**: PRs, releases, changelogs\n\n### Knowledge and Documentation\n- **Notion / Confluence**: Policies, playbooks, internal docs\n- **Google Drive / Dropbox**: Product guides, customer files\n\n### Communication\n- **Slack**: Escalations, internal handoffs, team alerts\n\n### Custom Systems\n- **MCP Servers**: Connect any internal tool, database, or API with secure, structured access.\n\n## You control the automation boundary\n\nDefine exactly where AI acts and where agents stay in the loop.\n\n- Simple, repetitive requests: resolved automatically\n- Sensitive or complex issues: drafted for agent review\n- High-value accounts: context surfaced, agent decides\n\n![Source Ingestion](https://assets.askstylo.services/img/marketplace/solve/source-ingestion.png)\n\n## Built for brands that care about voice\n\nStylo Solve adapts to your tone formal or casual, concise or detailed. You decide.\n\nMultilingual? Stylo translates seamlessly, maintaining your brand voice.\n\n![Customization](https://assets.askstylo.services/img/marketplace/solve/customization.png)\n\n## See the impact in real time\n\nMonitor every response. Audit every auto-resolution. Measure what matters.\n- Tickets resolved without agent touch\n- Average handle time reduction\n- First-response time improvement\n- Agent productivity lift\n\n## Get started in minutes, not months\n\nStylo Solve installs directly into Zendesk. No migration. No workflow disruption.\n\n**[Book a demo](https://www.askstylo.com/demo#call)** and see autonomous resolution in action with your own data.\n\n![Companies save time with Stylo](https://assets.askstylo.services/img/marketplace/zendesk_marketplace_customers.png)\n\n[Privacy Policy](https://www.askstylo.com/privacy-policy)","raw_installation_instructions":"**Ready in minutes.** [Book a personalized demo](https://www.askstylo.com/demo#call) and our team will configure Stylo Solve for your workflows—including integrations, MCP servers, automation rules, and brand voice settings. 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Reference past calls easily to troubleshoot customer\u0026#39;s needs.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SZKhw\"\u003e\u003cimg src=\"https://s12.gifyu.com/images/SZKhw.gif\" alt=\"Download Recordings Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGone are the days of scrolling through the ticket just to find a specific Talk conversation. With Download Recordings, you\u0026#39;ll immediately notice how you can seamlessly access all of the current conversation\u0026#39;s conversations in the sidebar.\u003c/p\u003e\n\n\u003cp\u003eProudly built by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our incredible users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Click Install \u003cbr\u003e\n2) Please check to ensure you don\u0026#39;t have \u0026quot;Require authentication to download attachments\u0026quot; enabled \u003cbr\u003e\n 3) \u003cem\u003eBoom\u003c/em\u003e- that\u0026#39;s it!\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## The ultimate solution for viewing and downloading Talk conversations from the sidebar \n\nJoin a growing number of organizations leveraging our tool to easily access hundreds of call recordings each month directly within their agent view, eliminating the need to scroll through the entire ticket. Reference past calls easily to troubleshoot customer's needs.\n\n[![Download Recordings Demo](https://s12.gifyu.com/images/SZKhw.gif)](https://gifyu.com/image/SZKhw)\n\nGone are the days of scrolling through the ticket just to find a specific Talk conversation. With Download Recordings, you'll immediately notice how you can seamlessly access all of the current conversation's conversations in the sidebar.\n\nProudly built by [Blue Canary Software](https://bluecanarysoftware.com/) and our incredible users.","raw_installation_instructions":"\n\n1) Click Install \n2) Please check to ensure you don't have \"Require authentication to download attachments\" enabled \n 3) *Boom*- that's it!\n\n### Troubleshooting \n\n- Contact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1028237.apps.zdusercontent.com/1028237/assets/1712872422-a100e6d318ad4a46aab8d6fdde5bd9e6/logo-small.png","large_icon":"https://1028237.apps.zdusercontent.com/1028237/assets/1712872422-a100e6d318ad4a46aab8d6fdde5bd9e6/logo.png","screenshots":["https://1028237.apps.zdusercontent.com/1028237/assets/1712872422-a100e6d318ad4a46aab8d6fdde5bd9e6/screenshot-0.png","https://1028237.apps.zdusercontent.com/1028237/assets/1712872422-a100e6d318ad4a46aab8d6fdde5bd9e6/screenshot-1.png","https://1028237.apps.zdusercontent.com/1028237/assets/1712872422-a100e6d318ad4a46aab8d6fdde5bd9e6/screenshot-2.png"],"installation_count":10},{"id":1028811,"name":"Undo Ticket Submit","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2911774,"app_id":1028811,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-14T19:12:05Z","updated_at":"2024-04-14T19:12:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3032363,"app_id":1028811,"name":"auto_submit_internal_notes","kind":"checkbox","required":false,"position":1,"created_at":"2024-08-20T21:52:13Z","updated_at":"2024-08-20T21:52:13Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":4395,"entity_id":1028811,"app_id":1028811,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1P5YSMLfMMnZehQaT6MAdZ5m","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1311,"cost_type":"CostStripe","active":true,"created_at":"2024-04-14T19:12:08.000Z","updated_at":"2024-04-14T19:12:08.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-14T19:12:05Z","updated_at":"2025-04-04T00:11:42Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3,4],"date_published":"2024-04-24T22:00:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-08-20T21:52:13Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.","long_description":"\u003ch2\u003eThe Undo Ticket Submit app prevents ticket submission and allows an agent to pause before submitting the ticket in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eJoin a growing number of organizations leveraging our tool to easily access delay submittings hundreds of tickets each month directly within their agent view. Avoid mistakes by reviewing the ticket one last time before you submit. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/SZkqo\"\u003e\u003cimg src=\"https://s12.gifyu.com/images/SZkqo.gif\" alt=\"Undo Ticket Submit Demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eGone are the days of submitting a ticket and then realizing you made a typo. With Cancel Ticket Submissions, you\u0026#39;ll be able to seamlessly cancel submitting a ticket.\u003c/p\u003e\n\n\u003cp\u003eProudly built by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our incredible users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Click Install \u003cbr\u003e\n 2) \u003cem\u003eBoom\u003c/em\u003e- that\u0026#39;s it!\u003c/p\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## The Undo Ticket Submit app prevents ticket submission and allows an agent to pause before submitting the ticket in Zendesk \n\nJoin a growing number of organizations leveraging our tool to easily access delay submittings hundreds of tickets each month directly within their agent view. Avoid mistakes by reviewing the ticket one last time before you submit. \n\n[![Undo Ticket Submit Demo](https://s12.gifyu.com/images/SZkqo.gif)](https://gifyu.com/image/SZkqo)\n\nGone are the days of submitting a ticket and then realizing you made a typo. With Cancel Ticket Submissions, you'll be able to seamlessly cancel submitting a ticket.\n\nProudly built by [Blue Canary Software](https://bluecanarysoftware.com/) and our incredible users.","raw_installation_instructions":"\n\n1) Click Install \n 2) *Boom*- that's it!\n\n### Troubleshooting \n\n- Contact us: [zdapps@thirdsouth.capital](mailto:zdapps@thirdsouth.capital","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1028811.apps.zdusercontent.com/1028811/assets/1724086143-d1567103b7addaa9324dd7fa1181d4a1/logo-small.png","large_icon":"https://1028811.apps.zdusercontent.com/1028811/assets/1724086143-d1567103b7addaa9324dd7fa1181d4a1/logo.png","screenshots":["https://1028811.apps.zdusercontent.com/1028811/assets/1724086143-d1567103b7addaa9324dd7fa1181d4a1/screenshot-0.png","https://1028811.apps.zdusercontent.com/1028811/assets/1724086143-d1567103b7addaa9324dd7fa1181d4a1/screenshot-1.png","https://1028811.apps.zdusercontent.com/1028811/assets/1724086143-d1567103b7addaa9324dd7fa1181d4a1/screenshot-2.png"],"installation_count":6},{"id":1028967,"name":"Sigma AI","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2912114,"app_id":1028967,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-15T12:36:18Z","updated_at":"2024-04-15T12:36:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2912113,"app_id":1028967,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2024-04-15T12:36:18Z","updated_at":"2024-04-15T12:36:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4396,"entity_id":1028967,"app_id":1028967,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-15T12:36:20.000Z","updated_at":"2024-04-15T12:36:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-15T12:36:17Z","updated_at":"2025-04-04T00:11:43Z","terms_conditions_url":null,"app_organization":{"id":6341,"name":"Neo Trade, Inc.","email":"help@sigmamind.ai","website":"https://sigmamind.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2024-05-06T19:41:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sigmamind.ai/pricing"},"location_names":["nav_bar"],"last_update_time":"2024-05-06T19:41:10Z","owner_id":269519,"author_name":"Sigma AI","author_email":"help@sigmamind.ai","author_url":"https://sigmamind.ai/contact-us","short_description":"AI-powered customer support automation.","long_description":"\u003cp\u003eSigma AI is a customer support automation platform for e-commerce brands. It leverages AI to help resolve 80% of the tickets automatically across multiple channels. \u003c/p\u003e\n\n\u003cp\u003eWith Sigma AI, brands like Dr.Brandt skincare, BugMD, Cleanomic, Shameless Snacks have seen their response times improve by 90%,  resolution times have dropped by 50% and CSATs improve by atleast 25%.\u003c/p\u003e\n\n\u003cp\u003eSigma AI works within platforms like Zendesk and can be used to implement custom workflows for your brand. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features\u003c/strong\u003e - \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSet custom brand voices for personalized responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBuild custom automations with integrations like Recharge, Loop Returns, Netsuite, Ship station and, others.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnd-to-end ticket resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomation across e-mail, chat, social media, SMS, Reviews, etc.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSearch for \u003cstrong\u003eSigma AI\u003c/strong\u003e on the Zendesk app marketplace. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eInstall\u003c/strong\u003e to install the app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the pop-up menu, select your Zendesk account for which you want to install the app and click \u003cstrong\u003eInstall\u003c/strong\u003e. You\u0026#39;ll be redirected to your Zendesk account with the Sigma AI app installed. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHere, enter your Zendesk account subdomain from your URL. For example in the URL yoursubdomain.zendesk.com, \u003cstrong\u003eyoursubdomain\u003c/strong\u003e is your subdomain. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eSign in with Sigma AI\u003c/strong\u003e to authorize access to your Zendesk account. You\u0026#39;ll see a green check mark if the authentication is successful. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow click on \u003cstrong\u003eInstall\u003c/strong\u003e to install the app. Upon successful installation, you should now see the Sigma AI app under My Apps on your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Sigma AI is a customer support automation platform for e-commerce brands. It leverages AI to help resolve 80% of the tickets automatically across multiple channels. \n\nWith Sigma AI, brands like Dr.Brandt skincare, BugMD, Cleanomic, Shameless Snacks have seen their response times improve by 90%,  resolution times have dropped by 50% and CSATs improve by atleast 25%.\n\nSigma AI works within platforms like Zendesk and can be used to implement custom workflows for your brand. \n\n**Key features** - \n\n- Set custom brand voices for personalized responses.\n\n- Build custom automations with integrations like Recharge, Loop Returns, Netsuite, Ship station and, others.\n\n- End-to-end ticket resolution.\n\n- Automation across e-mail, chat, social media, SMS, Reviews, etc.","raw_installation_instructions":"1. Search for **Sigma AI** on the Zendesk app marketplace. \n\n2. Click on **Install** to install the app. \n\n3. In the pop-up menu, select your Zendesk account for which you want to install the app and click **Install**. You'll be redirected to your Zendesk account with the Sigma AI app installed. \n\n4. Here, enter your Zendesk account subdomain from your URL. For example in the URL yoursubdomain.zendesk.com, **yoursubdomain** is your subdomain. \n\n5. Click on **Sign in with Sigma AI** to authorize access to your Zendesk account. You'll see a green check mark if the authentication is successful. \n\n6. Now click on **Install** to install the app. Upon successful installation, you should now see the Sigma AI app under My Apps on your Zendesk account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1028967.apps.zdusercontent.com/1028967/assets/1715018600-3f2965c24d8d39a5a063b388b3427d1b/logo-small.png","large_icon":"https://1028967.apps.zdusercontent.com/1028967/assets/1715018600-3f2965c24d8d39a5a063b388b3427d1b/logo.png","screenshots":["https://1028967.apps.zdusercontent.com/1028967/assets/1715018600-3f2965c24d8d39a5a063b388b3427d1b/screenshot-0.png","https://1028967.apps.zdusercontent.com/1028967/assets/1715018600-3f2965c24d8d39a5a063b388b3427d1b/screenshot-1.png","https://1028967.apps.zdusercontent.com/1028967/assets/1715018600-3f2965c24d8d39a5a063b388b3427d1b/screenshot-2.png"],"installation_count":1},{"id":1029430,"name":"Ticket Access Logs","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2913227,"app_id":1029430,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-17T05:48:36Z","updated_at":"2024-04-17T05:48:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4401,"entity_id":1029430,"app_id":1029430,"amount":2900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1OyoYCDY9zFFpkH2vwVNaHSy","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1312,"cost_type":"CostStripe","active":true,"created_at":"2024-04-17T05:48:38.000Z","updated_at":"2026-01-05T18:40:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-17T05:48:35Z","updated_at":"2026-01-05T18:40:36Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[3],"date_published":"2024-07-10T19:41:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-05T18:40:33Z","owner_id":269519,"author_name":"OAPPS","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"View the access event log for the current ticket","long_description":"\u003cp\u003eTicket Access Logs helps organizations meet security and compliance requirements by making ticket access data visible inside Zendesk. \u003cbr\u003e\nThe app shows who viewed or modified a ticket and when, supporting access audits, investigations of unauthorized access, and compliance with data protection standards (such as GDPR and ISO 27001) that require traceability and accountability for access to customer data.\u003c/p\u003e\n\n\u003ch3\u003ePlease note\u003c/h3\u003e\n\n\u003cp\u003eThe \u003cstrong\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6119316155930-Buying-the-Advanced-Data-Privacy-and-Protection-add-on\"\u003eAdvanced Data Privacy and Protection add-on\u003c/a\u003e\u003c/strong\u003e is required for this app to function.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView the access event log for the current ticket\u003c/li\u003e\n\u003cli\u003eDisplay ticket access data that is otherwise available only through the Zendesk API\u003c/li\u003e\n\u003cli\u003eFilter, sort, and search access events directly in the ticket sidebar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat the app does\u003c/h3\u003e\n\n\u003cp\u003eThe app displays the access log for the current ticket, showing when agents or administrators viewed or modified it. This provides a record of both read and write events associated with the ticket.\u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThe app does not collect, store, or transmit any personal or customer data.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eMake sure the \u003cstrong\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6119316155930-Buying-the-Advanced-Data-Privacy-and-Protection-add-on\"\u003eAdvanced Data Privacy and Protection add-on\u003c/a\u003e\u003c/strong\u003e is enabled in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace. You can use the \u003cem\u003eNOCC\u003c/em\u003e coupon to install without providing a credit card.\u003c/li\u003e\n\u003cli\u003eOpen any support ticket in Zendesk.\u003c/li\u003e\n\u003cli\u003eIn the ticket sidebar on the right, locate the app \u003cstrong\u003eTicket Access Logs\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eUse the app to view the access event logs for the selected ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!\u003c/p\u003e\n","raw_long_description":"Ticket Access Logs helps organizations meet security and compliance requirements by making ticket access data visible inside Zendesk. \r\nThe app shows who viewed or modified a ticket and when, supporting access audits, investigations of unauthorized access, and compliance with data protection standards (such as GDPR and ISO 27001) that require traceability and accountability for access to customer data.\r\n\r\n### Please note\r\n\r\nThe **[Advanced Data Privacy and Protection add-on](https://support.zendesk.com/hc/en-us/articles/6119316155930-Buying-the-Advanced-Data-Privacy-and-Protection-add-on)** is required for this app to function.\r\n\r\n### Features\r\n\r\n* View the access event log for the current ticket\r\n* Display ticket access data that is otherwise available only through the Zendesk API\r\n* Filter, sort, and search access events directly in the ticket sidebar\r\n\r\n### What the app does\r\n\r\nThe app displays the access log for the current ticket, showing when agents or administrators viewed or modified it. This provides a record of both read and write events associated with the ticket.\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support \r\n \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\nThe app does not collect, store, or transmit any personal or customer data.","raw_installation_instructions":"1. Make sure the **[Advanced Data Privacy and Protection add-on](https://support.zendesk.com/hc/en-us/articles/6119316155930-Buying-the-Advanced-Data-Privacy-and-Protection-add-on)** is enabled in your Zendesk account.\r\n2. Install the app from the Zendesk Marketplace. You can use the *NOCC* coupon to install without providing a credit card.\r\n3. Open any support ticket in Zendesk.\r\n4. In the ticket sidebar on the right, locate the app **Ticket Access Logs**.\r\n5. Use the app to view the access event logs for the selected ticket.\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1029430.apps.zdusercontent.com/1029430/assets/1767021917-0d6e6fab9e0d29f9e10abb6f6c364aef/logo-small.png","large_icon":"https://1029430.apps.zdusercontent.com/1029430/assets/1767021917-0d6e6fab9e0d29f9e10abb6f6c364aef/logo.png","screenshots":["https://1029430.apps.zdusercontent.com/1029430/assets/1767021917-0d6e6fab9e0d29f9e10abb6f6c364aef/screenshot-0.png","https://1029430.apps.zdusercontent.com/1029430/assets/1767021917-0d6e6fab9e0d29f9e10abb6f6c364aef/screenshot-1.png","https://1029430.apps.zdusercontent.com/1029430/assets/1767021917-0d6e6fab9e0d29f9e10abb6f6c364aef/screenshot-2.png"],"installation_count":2},{"id":1029459,"name":"SubscriptionFlow","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2913341,"app_id":1029459,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-17T08:17:32Z","updated_at":"2024-04-17T08:17:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2944320,"app_id":1029459,"name":"SFDomainName","kind":"text","required":true,"position":1,"created_at":"2024-05-28T18:13:36Z","updated_at":"2026-07-17T19:31:24Z","default_value":null,"secure":true,"scopes":["url"],"options":null},{"id":2944321,"app_id":1029459,"name":"ClientId","kind":"text","required":true,"position":2,"created_at":"2024-05-28T18:13:36Z","updated_at":"2026-07-17T19:31:24Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":2944322,"app_id":1029459,"name":"ClientSecret","kind":"text","required":true,"position":3,"created_at":"2024-05-28T18:13:36Z","updated_at":"2026-07-17T19:31:24Z","default_value":null,"secure":true,"scopes":["body"],"options":null}],"plans":[{"id":4402,"entity_id":1029459,"app_id":1029459,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-17T08:17:34.000Z","updated_at":"2024-04-17T08:17:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-17T08:17:30Z","updated_at":"2026-07-17T19:31:24Z","terms_conditions_url":null,"app_organization":{"id":6363,"name":"SubscriptionFlow Inc.","email":"support@subscriptionflow.com","website":"https://subscriptionflow.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-28T18:14:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.subscriptionflow.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-17T19:31:19Z","owner_id":269519,"author_name":"SubscriptionFlow","author_email":"support@subscriptionflow.com","author_url":"https://www.subscriptionflow.com/","short_description":"Displays subscriptionflow customer details alongside your support tickets.","long_description":"\u003ch1\u003eSubscriptionFlow\u003c/h1\u003e\n\n\u003ch2\u003eCompany Overview\u003c/h2\u003e\n\n\u003cp\u003eWelcome to SubscriptionFlow – SubscriptionFlow is your all-in-one subscription management platform, designed to streamline the complexities of recurring billing, invoicing, and customer management for businesses of all sizes.\u003cbr\u003e\nOur intuitive software empowers you to effortlessly set up, customize, and automate subscription plans, ensuring smooth and reliable revenue flow. \u003cbr\u003e\nWith powerful features including automated billing, flexible pricing models, and robust reporting analytics, SubscriptionFlow is your trusted partner for optimizing subscription-based revenue streams.\u003c/p\u003e\n\n\u003ch2\u003eWhat We Offer\u003c/h2\u003e\n\n\u003cp\u003eOur SubscriptionFlow integration seamlessly integrates SubscriptionFlow customer and subscription details directly alongside your Zendesk support tickets. This powerful collaboration enhances your ability to provide top-notch customer support by having comprehensive subscription information at your fingertips.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUnified Customer Insights:\u003c/strong\u003e Instantly access SubscriptionFlow customer profiles within Zendesk to gain a holistic view of customer interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSubscription Details at a Glance:\u003c/strong\u003e Effortlessly retrieve and display subscription details alongside support tickets for quick issue resolution.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnhanced Workflow Efficiency:\u003c/strong\u003e Streamline your support processes by eliminating the need to switch between platforms when addressing subscription-related queries.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eWhen an agent views a ticket, this app reads the ticket requester\u0026#39;s email address and uses it to look up the matching customer in your SubscriptionFlow account. It then displays that customer\u0026#39;s subscription details (such as plan name, status, payment status, and billing dates) inside the app panel to help the agent resolve the ticket. This information is shown only within the panel for the current session — the app does not store it, export it in bulk, or use it to train AI models. To authenticate its API requests, the app caches a short-lived SubscriptionFlow OAuth access token in the browser\u0026#39;s local storage; this token is cleared when the app is deactivated or uninstalled. Your SubscriptionFlow Client ID and Client Secret are stored as encrypted Zendesk secure settings and are never exposed in the browser.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to Get Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign Up:\u003c/strong\u003e If you\u0026#39;re new to SubscriptionFlow, sign up to SubscriptionFlow \u003ca href=\"https://www.subscriptionflow.com/\"\u003ehere\u003c/a\u003e. If you already have an account, skip this step.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall and Configure:\u003c/strong\u003e Click \u003cstrong\u003eInstall\u003c/strong\u003e. During the installation process, you will be prompted to provide the following details:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSubscriptionFlow Domain:\u003c/strong\u003e Your SubscriptionFlow domain (e.g., \u003ccode\u003ejohn.subscriptionflow.com\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClient ID:\u003c/strong\u003e Your SubscriptionFlow client ID.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClient Secret:\u003c/strong\u003e Your SubscriptionFlow client secret.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnsure you have these details handy before proceeding with the installation.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLogin:\u003c/strong\u003e Once installed, you will see the SubscriptionFlow widget on the ticket details page in Zendesk with a button that says \u003cstrong\u003eLogin to SubscriptionFlow\u003c/strong\u003e. Click this button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView Subscription Details:\u003c/strong\u003e After successful authentication, you will see the subscription details of the corresponding requestor.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# SubscriptionFlow\n\n## Company Overview\n\nWelcome to SubscriptionFlow – SubscriptionFlow is your all-in-one subscription management platform, designed to streamline the complexities of recurring billing, invoicing, and customer management for businesses of all sizes.\nOur intuitive software empowers you to effortlessly set up, customize, and automate subscription plans, ensuring smooth and reliable revenue flow. \nWith powerful features including automated billing, flexible pricing models, and robust reporting analytics, SubscriptionFlow is your trusted partner for optimizing subscription-based revenue streams.\n\n## What We Offer\n\nOur SubscriptionFlow integration seamlessly integrates SubscriptionFlow customer and subscription details directly alongside your Zendesk support tickets. This powerful collaboration enhances your ability to provide top-notch customer support by having comprehensive subscription information at your fingertips.\n\n### Key Features:\n\n- **Unified Customer Insights:** Instantly access SubscriptionFlow customer profiles within Zendesk to gain a holistic view of customer interactions.\n\n- **Subscription Details at a Glance:** Effortlessly retrieve and display subscription details alongside support tickets for quick issue resolution.\n\n- **Enhanced Workflow Efficiency:** Streamline your support processes by eliminating the need to switch between platforms when addressing subscription-related queries.\n\n## Data \u0026 Privacy\n\nWhen an agent views a ticket, this app reads the ticket requester's email address and uses it to look up the matching customer in your SubscriptionFlow account. It then displays that customer's subscription details (such as plan name, status, payment status, and billing dates) inside the app panel to help the agent resolve the ticket. This information is shown only within the panel for the current session — the app does not store it, export it in bulk, or use it to train AI models. To authenticate its API requests, the app caches a short-lived SubscriptionFlow OAuth access token in the browser's local storage; this token is cleared when the app is deactivated or uninstalled. Your SubscriptionFlow Client ID and Client Secret are stored as encrypted Zendesk secure settings and are never exposed in the browser.","raw_installation_instructions":"## How to Get Started\n\n1. **Sign Up:** If you're new to SubscriptionFlow, sign up to SubscriptionFlow [here](https://www.subscriptionflow.com/). If you already have an account, skip this step.\n\n2. **Install and Configure:** Click **Install**. During the installation process, you will be prompted to provide the following details:\n   - **SubscriptionFlow Domain:** Your SubscriptionFlow domain (e.g., `john.subscriptionflow.com`).\n   - **Client ID:** Your SubscriptionFlow client ID.\n   - **Client Secret:** Your SubscriptionFlow client secret.\n\n   Ensure you have these details handy before proceeding with the installation.\n\n3. **Login:** Once installed, you will see the SubscriptionFlow widget on the ticket details page in Zendesk with a button that says **Login to SubscriptionFlow**. Click this button.\n\n4. **View Subscription Details:** After successful authentication, you will see the subscription details of the corresponding requestor.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1029459.apps.zdusercontent.com/1029459/assets/1784041005-abd84e4ec5b5f90ae9e3f9fee90a005c/logo-small.png","large_icon":"https://1029459.apps.zdusercontent.com/1029459/assets/1784041005-abd84e4ec5b5f90ae9e3f9fee90a005c/logo.png","screenshots":["https://1029459.apps.zdusercontent.com/1029459/assets/1784041005-abd84e4ec5b5f90ae9e3f9fee90a005c/screenshot-0.png","https://1029459.apps.zdusercontent.com/1029459/assets/1784041005-abd84e4ec5b5f90ae9e3f9fee90a005c/screenshot-1.png","https://1029459.apps.zdusercontent.com/1029459/assets/1784041005-abd84e4ec5b5f90ae9e3f9fee90a005c/screenshot-2.png"],"installation_count":3},{"id":1031005,"name":"Blip by White Wall","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2919683,"app_id":1031005,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-22T16:58:34Z","updated_at":"2024-04-22T16:58:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2919682,"app_id":1031005,"name":"authorizationKey","kind":"hidden","required":false,"position":1,"created_at":"2024-04-22T16:58:34Z","updated_at":"2024-05-28T18:06:14Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4409,"entity_id":1031005,"app_id":1031005,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-22T16:58:36.000Z","updated_at":"2024-04-22T16:58:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"pt","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-22T16:58:33Z","updated_at":"2026-01-27T17:03:19Z","terms_conditions_url":"https://whitewall.dev/politica-de-privacidade/","app_organization":{"id":6306,"name":"White Wall","email":"support@whitewall.dev","website":"https://whitewall.dev","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,5,1],"date_published":"2024-05-03T15:32:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://whitewall.dev/extensoes/extensao-zendesk/"},"location_names":["ticket_sidebar","user_sidebar","top_bar"],"last_update_time":"2026-01-27T17:03:16Z","owner_id":269519,"author_name":"White Wall","author_email":"support@whitewall.dev","author_url":"https://whitewall.dev/","short_description":"Integrate your Blip customer service bot with Zendesk.","long_description":"\u003ch3\u003e\u003cstrong\u003eBlip\u003c/strong\u003e by White Wall\u003c/h3\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eBlip\u003c/strong\u003e extension for Zendesk allows you to manage contacts and conversations from your human customer service bot directly through Zendesk. This integration turns each new customer interaction into a Zendesk ticket, enabling real-time conversations and a more agile and integrated customer support experience. Automate your support workflows and keep all customer interactions centralized on a single platform.\u003c/p\u003e\n\n\u003cp\u003eSend active messages through Zendesk using \u003cstrong\u003eBlip\u003c/strong\u003e. The extension allows you to send Whatsapp messages: for instance, you can message a support client or send batch messages to start a marketing campaign. Of course, you also have permission control: choose which templates can be sent by Zendesk users (configured via \u003cstrong\u003eBlip\u003c/strong\u003e).\u003c/p\u003e\n\n\u003cp\u003eTired of getting your tickets automatically closed due to inactivity? Well, this is the extension you have been looking for!\u003c/p\u003e\n\n\u003ch4\u003eMultiview messages\u003c/h4\u003e\n\n\u003cp\u003eYou can start sending messages from anywhere using the top bar component. It also allows sending batch messages for Zendesk Admins. For batch messages, you should create a CSV in the \u003ca href=\"https://help.blip.ai/hc/pt-br/articles/4474433210775-Configura%C3%A7%C3%A3o-do-arquivo-de-audi%C3%AAncia-Envio-de-notifica%C3%A7%C3%B5es-em-massa\"\u003eBlip format\u003c/a\u003e, where \u003cstrong\u003ephone numbers\u003c/strong\u003e will be extracted from the file. The remaining data is configured using the app itself -- other data like templates and variables won\u0026#39;t be extracted from the file.\u003c/p\u003e\n\n\u003cp\u003eYou can also send messages directly to contact, by selecting the contact itself and clicking the app in the side bar. In this view, the phone number is extracted directly from the contact (if present) and users can configure the template. There\u0026#39;s also the ticket view, which works similarly, by trying to retrieve the phone number from the ticket.\u003c/p\u003e\n\n\u003ch4\u003ePermissions and Scopes\u003c/h4\u003e\n\n\u003cp\u003eTo ensure a seamless integration, the \u003cstrong\u003eBlip\u003c/strong\u003e extension requires specific permissions to access and modify data within Zendesk. Here is a transparent breakdown of how these scopes are utilized:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Fields (Read \u0026amp; Write)\u003c/strong\u003e: Used to identify and manage custom fields, allowing the system to distinguish tickets created by the extension from other sources.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTickets (Read \u0026amp; Write)\u003c/strong\u003e: The core engine of the integration, used to synchronize messages between Blip and Zendesk in real-time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUsers (Read \u0026amp; Write)\u003c/strong\u003e: Used to ensure customer data and profiles remain updated and consistent between Blip and Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTriggers, Automations, \u0026amp; Webhooks (Read \u0026amp; Write)\u003c/strong\u003e: Essential for the backend connectivity, ensuring that events in Zendesk trigger the correct actions in Blip (and vice-versa).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eApp Management\u003c/strong\u003e: Used to facilitate quick reinstallation and updates of the application itself.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://whitewall.dev/politica-de-privacidade/\"\u003ePrivacy Policy:\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch4\u003eApp Locations\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Sidebar\u003c/strong\u003e: Interaction with the current ticket context to retrieve customer info.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser Sidebar\u003c/strong\u003e: Access to user profile information for direct messaging.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTop Bar\u003c/strong\u003e: Global view for sending messages and managing campaigns.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePricing\u003c/h4\u003e\n\n\u003cp\u003eCheck the \u003cstrong\u003eBlip Store\u003c/strong\u003e for up to date information on pricing. And be sure to try the extension for free, in our 10 day unlimited access free trial.\u003c/p\u003e\n\n\u003ch4\u003eSupport\u003c/h4\u003e\n\n\u003cp\u003eQuestions? Suggestions? Complaints? Send an email to \u003ca href=\"mailto:support@whitewall.dev\"\u003esupport@whitewall.dev\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the \u003cstrong\u003eBlip\u003c/strong\u003e extension on Zendesk, open the \u003cstrong\u003eBlip Store\u003c/strong\u003e, search for \u0026quot;Zendesk\u0026quot;, and activate the subscription. For configuration, you\u0026#39;ll need your Zendesk subdomain. The setup is simple, with the extension opened on \u003cstrong\u003eBlip\u003c/strong\u003e, paste your subdomain and click to login using Zendesk. Then, you can click the setup button and you\u0026#39;re done! No programming knowledge is required for installation or setup!\u003c/p\u003e\n","raw_long_description":"### **Blip** by White Wall\n\nThe **Blip** extension for Zendesk allows you to manage contacts and conversations from your human customer service bot directly through Zendesk. This integration turns each new customer interaction into a Zendesk ticket, enabling real-time conversations and a more agile and integrated customer support experience. Automate your support workflows and keep all customer interactions centralized on a single platform.\n\nSend active messages through Zendesk using **Blip**. The extension allows you to send Whatsapp messages: for instance, you can message a support client or send batch messages to start a marketing campaign. Of course, you also have permission control: choose which templates can be sent by Zendesk users (configured via **Blip**).\n\nTired of getting your tickets automatically closed due to inactivity? Well, this is the extension you have been looking for!\n\n#### Multiview messages\n\nYou can start sending messages from anywhere using the top bar component. It also allows sending batch messages for Zendesk Admins. For batch messages, you should create a CSV in the [Blip format](https://help.blip.ai/hc/pt-br/articles/4474433210775-Configura%C3%A7%C3%A3o-do-arquivo-de-audi%C3%AAncia-Envio-de-notifica%C3%A7%C3%B5es-em-massa), where **phone numbers** will be extracted from the file. The remaining data is configured using the app itself -- other data like templates and variables won't be extracted from the file.\n\nYou can also send messages directly to contact, by selecting the contact itself and clicking the app in the side bar. In this view, the phone number is extracted directly from the contact (if present) and users can configure the template. There's also the ticket view, which works similarly, by trying to retrieve the phone number from the ticket.\n\n#### Permissions and Scopes\n\nTo ensure a seamless integration, the **Blip** extension requires specific permissions to access and modify data within Zendesk. Here is a transparent breakdown of how these scopes are utilized:\n\n* **Ticket Fields (Read \u0026 Write)**: Used to identify and manage custom fields, allowing the system to distinguish tickets created by the extension from other sources.\n* **Tickets (Read \u0026 Write)**: The core engine of the integration, used to synchronize messages between Blip and Zendesk in real-time.\n* **Users (Read \u0026 Write)**: Used to ensure customer data and profiles remain updated and consistent between Blip and Zendesk.\n* **Triggers, Automations, \u0026 Webhooks (Read \u0026 Write)**: Essential for the backend connectivity, ensuring that events in Zendesk trigger the correct actions in Blip (and vice-versa).\n* **App Management**: Used to facilitate quick reinstallation and updates of the application itself.\n\n**[Privacy Policy:](https://whitewall.dev/politica-de-privacidade/)**\n\n#### App Locations\n\n* **Ticket Sidebar**: Interaction with the current ticket context to retrieve customer info.\n* **User Sidebar**: Access to user profile information for direct messaging.\n* **Top Bar**: Global view for sending messages and managing campaigns.\n\n#### Pricing\n\nCheck the **Blip Store** for up to date information on pricing. And be sure to try the extension for free, in our 10 day unlimited access free trial.\n\n#### Support\n\nQuestions? Suggestions? Complaints? Send an email to [support@whitewall.dev](mailto:support@whitewall.dev).","raw_installation_instructions":"To install the **Blip** extension on Zendesk, open the **Blip Store**, search for \"Zendesk\", and activate the subscription. For configuration, you'll need your Zendesk subdomain. The setup is simple, with the extension opened on **Blip**, paste your subdomain and click to login using Zendesk. Then, you can click the setup button and you're done! No programming knowledge is required for installation or setup!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1031005.apps.zdusercontent.com/1031005/assets/1768954930-b6e536c182a291872d2d8c441eab6a8c/logo-small.png","large_icon":"https://1031005.apps.zdusercontent.com/1031005/assets/1768954930-b6e536c182a291872d2d8c441eab6a8c/logo.png","screenshots":["https://1031005.apps.zdusercontent.com/1031005/assets/1768954930-b6e536c182a291872d2d8c441eab6a8c/screenshot-0.png","https://1031005.apps.zdusercontent.com/1031005/assets/1768954930-b6e536c182a291872d2d8c441eab6a8c/screenshot-1.png","https://1031005.apps.zdusercontent.com/1031005/assets/1768954930-b6e536c182a291872d2d8c441eab6a8c/screenshot-2.png"],"installation_count":21},{"id":1031735,"name":"Google Reviews \u0026 Questions by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2921728,"app_id":1031735,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-25T08:09:59Z","updated_at":"2024-04-25T08:09:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4413,"entity_id":1031735,"app_id":1031735,"amount":1500,"name":"BASIC","description":"\u003cp\u003eIncludes\u003c/p\u003e\n\n\u003cp\u003e✔ Swift Assistance On SLA\u003cbr\u003e\n✔ Upto 10 Locations\u003cbr\u003e\n✔ Upto 1 Account\u003c/p\u003e\n\n\u003cp\u003eSupport\u003c/p\u003e\n\n\u003cp\u003e✔ \u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eHelp 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Dashboard (Contact Us)\u003cbr\u003e\n✔ Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0P9KvwfjIUomyPBp0pDt6CNl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1315,"cost_type":"CostStripe","active":true,"created_at":"2024-04-25T08:10:01.000Z","updated_at":"2024-04-25T08:10:01.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4415,"entity_id":1031735,"app_id":1031735,"amount":3500,"name":"PRO","description":"\u003cp\u003eIncludes\u003c/p\u003e\n\n\u003cp\u003e✔ Swift Assistance On SLA\u003cbr\u003e\n✔ Upto 150 Locations\u003cbr\u003e\n✔ Upto 6 Account\u003c/p\u003e\n\n\u003cp\u003eSupport\u003c/p\u003e\n\n\u003cp\u003e✔ \u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eHelp Center\u003c/a\u003e\u003cbr\u003e\n✔ Import upto 5000 Existing Reviews (Contact us)\u003cbr\u003e\n✔ Customized Report And Dashboard (Contact Us)\u003cbr\u003e\n✔ Demo + Implementation Support\u003cbr\u003e\n✔ 24/7 Email Support\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0P9KwTfjIUomyPBpugc2bHS5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1316,"cost_type":"CostStripe","active":true,"created_at":"2024-04-25T08:10:02.000Z","updated_at":"2024-04-25T08:10:02.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4416,"entity_id":1031735,"app_id":1031735,"amount":4500,"name":"ENTERPRISE","description":"\u003cp\u003eIncludes\u003c/p\u003e\n\n\u003cp\u003e✔ Swift Assistance (24/7)\u003cbr\u003e\n✔ Unlimited Locations\u003cbr\u003e\n✔ Unlimited Accounts\u003c/p\u003e\n\n\u003cp\u003eSupport\u003c/p\u003e\n\n\u003cp\u003e✔ \u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003eHelp Center\u003c/a\u003e\u003cbr\u003e\n✔ Customized Report And Dashboard (Contact Us)\u003cbr\u003e\n✔ Import All Existing Reviews (Contact Us)\u003cbr\u003e\n✔ Demo + Implementation Support \u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0P9KwmfjIUomyPBpBrhvYghf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1317,"cost_type":"CostStripe","active":true,"created_at":"2024-04-25T08:10:03.000Z","updated_at":"2024-04-25T08:10:03.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-25T08:09:58Z","updated_at":"2025-04-04T00:11:45Z","terms_conditions_url":null,"app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[],"date_published":"2024-05-02T16:45:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2024-05-02T16:44:44Z","owner_id":269519,"author_name":"Saasly","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Manage Google Maps reviews \u0026 Q\u0026A on your Google My Business listings","long_description":"\u003cp\u003eBusinesses frequently utilize Google Maps listings via Google My Business, where customers can easily leave reviews, often prompted by Google\u0026#39;s requests following their visits. With our service, you can seamlessly integrate all customer reviews and inquiries from Google into your Zendesk Portal. Respond promptly to their feedback and questions, boosting customer satisfaction ratings for your business.\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConfigure an infinite count of reminders for a ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGather all location-specific questions within the Zendesk portal.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAssign a specific group to manage and view these reviews and questions as tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess detailed information about each location.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd multiple accounts and locations seamlessly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eToggle the option to create tickets for specific locations on or off.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUtilize application features to specify tags such as location, star ratings, and types.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eProduct UseCase:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eGoogle My Business streamlines managing Google Maps listings. For retail chains, access to reviews is often limited, causing delays. Integrating Google My Business with Zendesk brings all reviews directly into Zendesk. With routing rules, reviews can be swiftly addressed within Zendesk, eliminating the need to check Google My Business separately.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout \u003ca href=\"https://saasly.in/\"\u003eSaasly\u003c/a\u003e:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSaasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFor Demo ( or ) Customization:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePlease reach out to us ( Support@saasly.in )\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease contact us to opt out of providing credit card information during the installation process and to access the free trial.\u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003elink\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-google-my-business-in-zendesk\"\u003ehttps://saasly.in/apps/userguide/how-to-install-google-my-business-in-zendesk\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Businesses frequently utilize Google Maps listings via Google My Business, where customers can easily leave reviews, often prompted by Google's requests following their visits. With our service, you can seamlessly integrate all customer reviews and inquiries from Google into your Zendesk Portal. Respond promptly to their feedback and questions, boosting customer satisfaction ratings for your business.\n\n##Features:\n\n- Configure an infinite count of reminders for a ticket.\n\n- Gather all location-specific questions within the Zendesk portal.\n\n- Assign a specific group to manage and view these reviews and questions as tickets.\n\n- Access detailed information about each location.\n\n- Add multiple accounts and locations seamlessly.\n\n- Toggle the option to create tickets for specific locations on or off.\n\n- Utilize application features to specify tags such as location, star ratings, and types.\n\n##Product UseCase:\n\n- Google My Business streamlines managing Google Maps listings. For retail chains, access to reviews is often limited, causing delays. Integrating Google My Business with Zendesk brings all reviews directly into Zendesk. With routing rules, reviews can be swiftly addressed within Zendesk, eliminating the need to check Google My Business separately.\n\n##About [Saasly](https://saasly.in/):\n\n- Saasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\n\n##For Demo ( or ) Customization:\n\n- Please reach out to us ( Support@saasly.in )\n\n__Please contact us to opt out of providing credit card information during the installation process and to access the free trial.[link] ( https://saasly.freshdesk.com/support/tickets/new )__","raw_installation_instructions":"Go to this URL for deatialed installation guide: [https://saasly.in/apps/userguide/how-to-install-google-my-business-in-zendesk](https://saasly.in/apps/userguide/how-to-install-google-my-business-in-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1031735.apps.zdusercontent.com/1031735/assets/1714624403-828f763beca475d8f5500d89acc9b761/logo-small.png","large_icon":"https://1031735.apps.zdusercontent.com/1031735/assets/1714624403-828f763beca475d8f5500d89acc9b761/logo.png","screenshots":["https://1031735.apps.zdusercontent.com/1031735/assets/1714624403-828f763beca475d8f5500d89acc9b761/screenshot-0.png","https://1031735.apps.zdusercontent.com/1031735/assets/1714624403-828f763beca475d8f5500d89acc9b761/screenshot-1.png","https://1031735.apps.zdusercontent.com/1031735/assets/1714624403-828f763beca475d8f5500d89acc9b761/screenshot-2.png"],"installation_count":8},{"id":1031736,"name":"Export Pro","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2921729,"app_id":1031736,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-25T08:12:06Z","updated_at":"2024-04-25T08:12:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4435,"entity_id":1031736,"app_id":1031736,"amount":0,"name":"Free","description":"\u003cul\u003e\n\u003cli\u003eExport tickets by view\u003c/li\u003e\n\u003cli\u003eSelect up to 12 fields\u003c/li\u003e\n\u003cli\u003eExport using 2 different CSV formats\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-02T17:33:01.000Z","updated_at":"2024-05-02T17:33:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4417,"entity_id":1031736,"app_id":1031736,"amount":6900,"name":"Gold","description":"\u003cp\u003eFree trial for 7 days then $69.00 per month.\u003cbr\u003e\n* Export tickets\u003cbr\u003e\n* Export organizations\u003cbr\u003e\n* Export users\u003cbr\u003e\n* Export comments\u003cbr\u003e\n* Export attachments\u003cbr\u003e\n* Save \u0026amp; load export configurations\u003cbr\u003e\n* Export using CSV, JSON and XML formats\u003cbr\u003e\n* Create your own export templates\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1P90mvFwJbrWuwgF3gZ6YX5R","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1LVVGQFwJbrWuwgF","cost_id":1318,"cost_type":"CostStripe","active":true,"created_at":"2024-04-25T08:12:07.000Z","updated_at":"2024-04-25T08:12:07.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-04-25T08:12:05Z","updated_at":"2025-04-04T00:11:45Z","terms_conditions_url":"https://bluerockapps.co/terms-conditions/","app_organization":{"id":6379,"name":"Big Idea Apps","email":"surenseth21@gmail.com","website":"","country_code":"US","stripe_account_id":"acct_1LVVGQFwJbrWuwgF","state":null},"locations":[3,2],"date_published":"2024-05-03T16:03:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-05-03T16:02:37Z","owner_id":269519,"author_name":"Export Pro","author_email":"newbigideaapps@gmail.com","author_url":"https://bluerockapps.co/","short_description":"Export Zendesk in any format","long_description":"\u003cp\u003eExport Pro is dedicated to providing innovative solutions that streamline your workflow and enhance productivity. Our integration offers a seamless experience, allowing you to export data effortlessly and manage your information efficiently.\u003c/p\u003e\n\n\u003ch3\u003e7-Day Trial Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport tickets, organizations, comments, users, custom fields, and attachments with ease using our comprehensive export feature. \u003c/li\u003e\n\u003cli\u003eSelect and export hundreds of custom fields tailored to your specific needs. \u003c/li\u003e\n\u003cli\u003eChoose from a variety of predefined export formats such as CSV, XML, and JSON. \u003c/li\u003e\n\u003cli\u003eCraft your own export formats. \u003c/li\u003e\n\u003cli\u003eSave and load export configurations for quick re-use, ensuring efficiency and convenience in your data management processes.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install and Set Up Export Pro for Zendesk Support:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to the Zendesk Apps Marketplace and search for \u0026#39;Export Pro.\u0026#39;\u003c/li\u003e\n\u003cli\u003eClick on the \u0026#39;Install\u0026#39; button to add the app to your Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess Export Pro:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce installed, locate Export Pro in the menu on the left-hand side of your Zendesk dashboard.\u003c/li\u003e\n\u003cli\u003eClick on Export Pro to open the app.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePerform an Export:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou can create ad hoc exports or save configurations for later use.\u003c/li\u003e\n\u003cli\u003eFollow the on-screen prompts to select the data you wish to export and choose your desired export format.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExplore Advanced Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport Pro offers advanced features such as custom field selection and export format customization.\u003c/li\u003e\n\u003cli\u003eTake advantage of these features to tailor your exports to your specific needs.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Your 7-Day Free Trial:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll paid plans include a 7-day free trial period.\u003c/li\u003e\n\u003cli\u003eExplore Export Pro\u0026#39;s capabilities risk-free before committing to a paid subscription.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Export Pro is dedicated to providing innovative solutions that streamline your workflow and enhance productivity. Our integration offers a seamless experience, allowing you to export data effortlessly and manage your information efficiently.\n\n\n### 7-Day Trial Features: \n\n* Export tickets, organizations, comments, users, custom fields, and attachments with ease using our comprehensive export feature. \n* Select and export hundreds of custom fields tailored to your specific needs. \n* Choose from a variety of predefined export formats such as CSV, XML, and JSON. \n* Craft your own export formats. \n* Save and load export configurations for quick re-use, ensuring efficiency and convenience in your data management processes.","raw_installation_instructions":"### How to Install and Set Up Export Pro for Zendesk Support:\n\n 1. **Install the App:**\n   - Navigate to the Zendesk Apps Marketplace and search for 'Export Pro.'\n   - Click on the 'Install' button to add the app to your Zendesk account.\n\n 2. **Access Export Pro:**\n   - Once installed, locate Export Pro in the menu on the left-hand side of your Zendesk dashboard.\n   - Click on Export Pro to open the app.\n\n 3. **Perform an Export:**\n   - You can create ad hoc exports or save configurations for later use.\n   - Follow the on-screen prompts to select the data you wish to export and choose your desired export format.\n\n 4. **Explore Advanced Features:**\n   - Export Pro offers advanced features such as custom field selection and export format customization.\n   - Take advantage of these features to tailor your exports to your specific needs.\n\n 5. **Start Your 7-Day Free Trial:**\n   - All paid plans include a 7-day free trial period.\n   - Explore Export Pro's capabilities risk-free before committing to a paid subscription.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1031736.apps.zdusercontent.com/1031736/assets/1714724667-9d7fda9021bf6ec554b6aee9a3a86810/logo-small.png","large_icon":"https://1031736.apps.zdusercontent.com/1031736/assets/1714724667-9d7fda9021bf6ec554b6aee9a3a86810/logo.png","screenshots":["https://1031736.apps.zdusercontent.com/1031736/assets/1714724667-9d7fda9021bf6ec554b6aee9a3a86810/screenshot-0.png","https://1031736.apps.zdusercontent.com/1031736/assets/1714724667-9d7fda9021bf6ec554b6aee9a3a86810/screenshot-1.png","https://1031736.apps.zdusercontent.com/1031736/assets/1714724667-9d7fda9021bf6ec554b6aee9a3a86810/screenshot-2.png"],"installation_count":12},{"id":1032061,"name":"TikTok Connect by 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app connects to your TikTok accounts and turns video comments into support tickets — so you can manage everything in one place. \u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eConnect multiple TikTok accounts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically detect new video comments and create tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnable agents to reply to TikTok comments in Zendesk\u003c/li\u003e\n\u003cli\u003eLike or hide comments right from the ticket sidebar \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app fetches comments every \u003cstrong\u003e5-30 minutes\u003c/strong\u003e, depending on the number of videos and API limits set by TikTok.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe first batch of comments may take up to \u003cstrong\u003e15 minutes\u003c/strong\u003e to appear in Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTikTok Advertising Support (Starting March 2026)\u003c/h3\u003e\n\n\u003cp\u003eWe now support posts created through \u003cstrong\u003eTikTok Ads Manager\u003c/strong\u003e in \u003cstrong\u003eTikTok for Business\u003c/strong\u003e.\u003cbr\u003e\nReceive comments from your ad posts as tickets and engage with your new audience using the same features available for your organic posts.\u003c/p\u003e\n\n\u003ch2\u003eAbout OAPPS LLC\u003c/h2\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers messages between TikTok and Zendesk; no other Zendesk data accessed.\u003c/li\u003e\n\u003cli\u003eData stored: TikTok user identifiers (username, name, ID, avatar) and messages.\u003c/li\u003e\n\u003cli\u003e  Retention: messages 30 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to Install TikTok Connect\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the TikTok Connect app via Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eAdmin Center → Apps and integrations → Channel apps → TikTok Connect by oapps.io → Accounts → Add account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFollow these steps to connect your TikTok account to Zendesk:\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to TikTok\u003c/strong\u003e – Ensure your account is \u003ca href=\"https://ads.tiktok.com/help/article/switch-to-tiktok-business-account\"\u003eswitched to a business account\u003c/a\u003e.  Everyone can do it, and it\u0026#39;s free. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e – Find \u003cstrong\u003eTikTok Connect\u003c/strong\u003e on the Zendesk Marketplace and use the \u003ccode\u003eNOCC\u003c/code\u003e coupon to install without a credit card.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess the Admin Center\u003c/strong\u003e – Navigate to \u003cstrong\u003eAdmin Center → Channel Apps → TikTok Connect\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd Your Account\u003c/strong\u003e – Open the \u003ccode\u003eAccounts\u003c/code\u003e tab and click \u003ccode\u003eAdd Account\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect Account Type\u003c/strong\u003e – Choose \u003ccode\u003eGeneral\u003c/code\u003e for organic posts or \u003ccode\u003eAdvertisement\u003c/code\u003e for advertising posts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize TikTok Access\u003c/strong\u003e – Click \u003ccode\u003eContinue with TikTok\u003c/code\u003e; a TikTok authorization page will open. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGrant Permissions\u003c/strong\u003e – Allow the app to access your TikTok account. You will be redirected back to Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFinalize Setup\u003c/strong\u003e – Assign a name to the account, fill optional fields and click \u003ccode\u003eSave\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor a step-by-step guide, check out the \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/18541698262674-How-to-integrate-TikTok-to-Zendesk-Guide\"\u003edetailed installation guide\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# Stay on top of your TikTok engagement\r\n\r\nOur app connects to your TikTok accounts and turns video comments into support tickets — so you can manage everything in one place. \r\n\r\n## Key Features  \r\n\r\n* Connect multiple TikTok accounts  \r\n* Automatically detect new video comments and create tickets  \r\n* Enable agents to reply to TikTok comments in Zendesk\r\n* Like or hide comments right from the ticket sidebar \r\n\r\n## **How It Works**  \r\n\r\n- The app fetches comments every **5-30 minutes**, depending on the number of videos and API limits set by TikTok.  \r\n- The first batch of comments may take up to **15 minutes** to appear in Zendesk.  \r\n\r\n### TikTok Advertising Support (Starting March 2026)\r\n\r\nWe now support posts created through **TikTok Ads Manager** in **TikTok for Business**.\r\nReceive comments from your ad posts as tickets and engage with your new audience using the same features available for your organic posts.\r\n\r\n## About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n-\tTransfers messages between TikTok and Zendesk; no other Zendesk data accessed.\r\n- Data stored: TikTok user identifiers (username, name, ID, avatar) and messages.\r\n-\tRetention: messages 30 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**","raw_installation_instructions":"# How to Install TikTok Connect\r\n\r\n* Install the TikTok Connect app via Zendesk Marketplace\r\n* Go to **Admin Center → Apps and integrations → Channel apps → TikTok Connect by oapps.io → Accounts → Add account**.\r\n* Follow these steps to connect your TikTok account to Zendesk:  \r\n1. **Log in to TikTok** – Ensure your account is [switched to a business account](https://ads.tiktok.com/help/article/switch-to-tiktok-business-account).  Everyone can do it, and it's free. \r\n2. **Install the App** – Find **TikTok Connect** on the Zendesk Marketplace and use the `NOCC` coupon to install without a credit card.  \r\n3. **Access the Admin Center** – Navigate to **Admin Center → Channel Apps → TikTok Connect**.  \r\n4. **Add Your Account** – Open the `Accounts` tab and click `Add Account`.\r\n5. **Select Account Type** – Choose `General` for organic posts or `Advertisement` for advertising posts.\r\n6. **Authorize TikTok Access** – Click `Continue with TikTok`; a TikTok authorization page will open. \r\n7. **Grant Permissions** – Allow the app to access your TikTok account. You will be redirected back to Zendesk.  \r\n8. **Finalize Setup** – Assign a name to the account, fill optional fields and click `Save`.  \r\n\r\nFor a step-by-step guide, check out the **[detailed installation guide](https://zendesk.oapps.io/hc/en-us/articles/18541698262674-How-to-integrate-TikTok-to-Zendesk-Guide)**.  \r\n\r\n---\r\n\r\n## **Support**  \r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1032061.apps.zdusercontent.com/1032061/assets/1775054372-601a318eb9940641decf78a2190b1e86/logo-small.png","large_icon":"https://1032061.apps.zdusercontent.com/1032061/assets/1775054372-601a318eb9940641decf78a2190b1e86/logo.png","screenshots":["https://1032061.apps.zdusercontent.com/1032061/assets/1775054372-601a318eb9940641decf78a2190b1e86/screenshot-0.png","https://1032061.apps.zdusercontent.com/1032061/assets/1775054372-601a318eb9940641decf78a2190b1e86/screenshot-1.png","https://1032061.apps.zdusercontent.com/1032061/assets/1775054372-601a318eb9940641decf78a2190b1e86/screenshot-2.png"],"installation_count":88},{"id":1032342,"name":"Rivelio AI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2924739,"app_id":1032342,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-04-26T11:38:15Z","updated_at":"2024-04-26T11:38:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4419,"entity_id":1032342,"app_id":1032342,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-04-26T11:38:16.000Z","updated_at":"2024-04-26T11:38:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-04-26T11:38:14Z","updated_at":"2026-03-16T12:23:49Z","terms_conditions_url":null,"app_organization":{"id":6391,"name":"Ansvery","email":"support@ansvery.com","website":"www.rivelio.pro","country_code":"LT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-28T16:51:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.rivelio.pro/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-06-05T17:23:56Z","owner_id":269519,"author_name":"Rivelio","author_email":"support@ansvery.com","author_url":"https://www.rivelio.pro","short_description":"FREE AI-based customer sentiment analysis and conversation summary.","long_description":"\u003cp\u003eMeet \u003cstrong\u003eRivelio\u003c/strong\u003e by Ansvery – a set of \u003cstrong\u003eAI-powered\u003c/strong\u003e features designed specially for support teams  to enhance their Zendesk experience. This is what your support agents need to be more productive and efficient.\u003c/p\u003e\n\n\u003cp\u003eGive it a try and let us know what you think!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNAIL EVERY SUPPORT INTERACTION\u003c/strong\u003e using our summary and communication sentiment AI. \u003c/p\u003e\n\n\u003cp\u003eWe have some cool AI features you will find handy:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Sentiment\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis tool analyzes user messages and tells you how your customers really feel. It helps you decode complex customer emotions and tailor your responses perfectly to direct the communication the way you want.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eDialogue Summary\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eForget about scrolling through endless conversation threads. 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Provide support teams with superior visibility on issues for building lasting relationships through efficient issue resolution.\u003c/p\u003e\n\n\u003cp\u003eA complete, integrated, customer service solution: A complete, integrated, customer service solution combines diverse tools seamlessly, offering efficient management of customer interactions across channels, ensuring exceptional service delivery and fostering lasting customer relationships.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSteps to set up Tulii app for Zendesk Marketplace:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAt Zendesk\u0026#39;s Marketplace click Get Set Up on the top right.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect your account and click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInform the Title and URL of your Tulii statuspage i.e. https://acme-inc.tulii.io\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou should see Tulli under the Currently Installed tab.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow, as an agent, once you\u0026#39;re seeing a ticket, click on Apps at the side panel on the right. 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Provide support teams with superior visibility on issues for building lasting relationships through efficient issue resolution.\n\nA complete, integrated, customer service solution: A complete, integrated, customer service solution combines diverse tools seamlessly, offering efficient management of customer interactions across channels, ensuring exceptional service delivery and fostering lasting customer relationships.\n\n","raw_installation_instructions":"Steps to set up Tulii app for Zendesk Marketplace:\n\n1. At Zendesk's Marketplace click Get Set Up on the top right.\n\n2. Select your account and click Install.\n\n2. Inform the Title and URL of your Tulii statuspage i.e. https://acme-inc.tulii.io\n\n3. You should see Tulli under the Currently Installed tab.\n\nNow, as an agent, once you're seeing a ticket, click on Apps at the side panel on the right. 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Follow the set up instructions in the help centre article \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros\"\u003ehere\u003c/a\u003e to get started.  Then create your macros and start using the additional actions quickly and easily.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd or Remove CCs\u003c/li\u003e\n\u003cli\u003eSet Requester\u003c/li\u003e\n\u003cli\u003eShare and Unshare Tickets\u003c/li\u003e\n\u003cli\u003eUpdate Outbound (Recipient) Email Address\u003c/li\u003e\n\u003cli\u003eSet Linked Problem Ticket ID\u003c/li\u003e\n\u003cli\u003eAdd Ticket Skills\u003c/li\u003e\n\u003cli\u003eUpdate Custom Fields, including text, multiline, credit card, number, decimal, date, lookup, and regex fields\u003c/li\u003e\n\u003cli\u003eSet the Custom Status field\u003c/li\u003e\n\u003cli\u003eMark a Due Date\u003c/li\u003e\n\u003cli\u003eChange the Ticket Organization\u003c/li\u003e\n\u003cli\u003eCheck and set primary email address\u003c/li\u003e\n\u003cli\u003eShow all phone numbers on user profile\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout the Extended Macros app\u003c/h3\u003e\n\n\u003cp\u003eDo you ever find it cumbersome to remember or have to type out CC email addresses? Think it’s tedious to constantly search for the same requester over and over?  Or maybe you need to more easily set the Ticket Sharing Field or add a linked problem ticket.  It could even be that you want to quickly set the outbound email address of your ticket notifications via macro.  If so, then Extended Macros may be the right tool for you, by adding additional actions into the Zendesk macros, agents can save time, reduce errors, and improve outcomes.\u003c/p\u003e\n\n\u003cp\u003eThis app makes it easy to update the skills on a ticket, update any of the Zendesk custom fields including text, numeric, date, regex, and lookup fields, set a due date, and change the organization associated with the ticket, all by extended the actions available via Zendesk\u0026#39;s own powerful macro functionality.  Just install the app and then follow our special syntax to extend your macros with additional actions.  Have more questions?  Check out our help centre \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros\"\u003earticle\u003c/a\u003e for more details.\u003c/p\u003e\n\n\u003ch3\u003eUse Cases\u003c/h3\u003e\n\n\u003cp\u003eIdeal for a range of use cases, see \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros\"\u003ehere\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCC non-agent staff members, managers, HR, or other relevant parties.\u003c/li\u003e\n\u003cli\u003eMake it easy to set the requester of an existing or new ticket without having to remember the email address.\u003c/li\u003e\n\u003cli\u003eShare tickets with other Zendesk accounts via Macro quick actions\u003c/li\u003e\n\u003cli\u003eEasily set the outbound email address (recipient address) that email notifications are sent from\u003c/li\u003e\n\u003cli\u003eMake it easier to manage incidents by setting linked problem tickets\u003c/li\u003e\n\u003cli\u003eQuickly add Skills to a ticket to help with routing\u003c/li\u003e\n\u003cli\u003eSet values for any of the different custom field types to improve agent efficiency\u003c/li\u003e\n\u003cli\u003eUpdate the custom status on a ticket with a single action\u003c/li\u003e\n\u003cli\u003eAdd a due date to the ticket to help manage deadlines\u003c/li\u003e\n\u003cli\u003eChange the organization associated with a ticket to help manage customer relations\u003c/li\u003e\n\u003cli\u003eCheck if email comes in from secondary email address and switch with primary\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JH8PGGB50FG0FFSTBDSQZ\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1: Install the app from the marketplace.\u003c/p\u003e\n\n\u003cp\u003eStep 2: Use the default configurations for tags or set your own prefixes.\u003c/p\u003e\n\n\u003cp\u003eStep 3: Set up your macros using our special syntax.\u003c/p\u003e\n\n\u003cp\u003eStep 4: Complete installation and start using your extended macros.\u003c/p\u003e\n","raw_long_description":"##Power up your Macros with additional actions and placeholders\n\nThe Extended Macros App has been designed to solve simple yet meaningful problems by adding additional actions for your macros.  Follow the set up instructions in the help centre article [here](https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros) to get started.  Then create your macros and start using the additional actions quickly and easily.\n\n###Key Features\n\n* Add or Remove CCs\n* Set Requester\n* Share and Unshare Tickets\n* Update Outbound (Recipient) Email Address\n* Set Linked Problem Ticket ID\n* Add Ticket Skills\n* Update Custom Fields, including text, multiline, credit card, number, decimal, date, lookup, and regex fields\n* Set the Custom Status field\n* Mark a Due Date\n* Change the Ticket Organization\n* Check and set primary email address\n* Show all phone numbers on user profile\n\n###About the Extended Macros app\n\nDo you ever find it cumbersome to remember or have to type out CC email addresses? Think it’s tedious to constantly search for the same requester over and over?  Or maybe you need to more easily set the Ticket Sharing Field or add a linked problem ticket.  It could even be that you want to quickly set the outbound email address of your ticket notifications via macro.  If so, then Extended Macros may be the right tool for you, by adding additional actions into the Zendesk macros, agents can save time, reduce errors, and improve outcomes.\n\nThis app makes it easy to update the skills on a ticket, update any of the Zendesk custom fields including text, numeric, date, regex, and lookup fields, set a due date, and change the organization associated with the ticket, all by extended the actions available via Zendesk's own powerful macro functionality.  Just install the app and then follow our special syntax to extend your macros with additional actions.  Have more questions?  Check out our help centre [article](https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros) for more details.\n\n###Use Cases\n\nIdeal for a range of use cases, see [here](https://easternlogic.zendesk.com/hc/en-hk/articles/38874597410969-Extended-Macros) for more information.\n\n* CC non-agent staff members, managers, HR, or other relevant parties.\n* Make it easy to set the requester of an existing or new ticket without having to remember the email address.\n* Share tickets with other Zendesk accounts via Macro quick actions\n* Easily set the outbound email address (recipient address) that email notifications are sent from\n* Make it easier to manage incidents by setting linked problem tickets\n* Quickly add Skills to a ticket to help with routing\n* Set values for any of the different custom field types to improve agent efficiency\n* Update the custom status on a ticket with a single action\n* Add a due date to the ticket to help manage deadlines\n* Change the organization associated with a ticket to help manage customer relations\n* Check if email comes in from secondary email address and switch with primary\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JH8PGGB50FG0FFSTBDSQZ) for more specific information about this app.\n\n###About Eastern Logic\n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"Step 1: Install the app from the marketplace.\n\nStep 2: Use the default configurations for tags or set your own prefixes.\n\nStep 3: Set up your macros using our special syntax.\n\nStep 4: Complete installation and start using your extended macros.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1032559.apps.zdusercontent.com/1032559/assets/1774526906-d70acd6c72fb09462e66aa265c9446be/logo-small.png","large_icon":"https://1032559.apps.zdusercontent.com/1032559/assets/1774526906-d70acd6c72fb09462e66aa265c9446be/logo.png","screenshots":["https://1032559.apps.zdusercontent.com/1032559/assets/1774526906-d70acd6c72fb09462e66aa265c9446be/screenshot-0.png","https://1032559.apps.zdusercontent.com/1032559/assets/1774526906-d70acd6c72fb09462e66aa265c9446be/screenshot-1.png","https://1032559.apps.zdusercontent.com/1032559/assets/1774526906-d70acd6c72fb09462e66aa265c9446be/screenshot-2.png"],"installation_count":300},{"id":1033393,"name":"Disable Ticket Fields App","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":2927450,"app_id":1033393,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-01T06:50:06Z","updated_at":"2024-05-01T06:50:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927449,"app_id":1033393,"name":"disabled_fields_map","kind":"multiline","required":false,"position":1,"created_at":"2024-05-01T06:50:06Z","updated_at":"2024-05-01T06:50:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4427,"entity_id":1033393,"app_id":1033393,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-01T06:50:07.000Z","updated_at":"2024-05-01T06:50:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-01T06:50:05Z","updated_at":"2026-04-01T20:44:10Z","terms_conditions_url":null,"app_organization":{"id":1425,"name":"Eastern Logic","email":"support@easternlogic.hk","website":"https://www.easternlogic.hk","country_code":"HK","stripe_account_id":null,"state":"unpublished"},"locations":[4,3],"date_published":"2024-09-26T16:18:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2026-04-01T20:44:07Z","owner_id":269519,"author_name":"Eastern Logic","author_email":"dev@easternlogic.hk","author_url":"https://www.easternlogic.hk","short_description":"Disable ticket fields","long_description":"\u003ch2\u003eDisable Ticket Fields for agents\u003c/h2\u003e\n\n\u003cp\u003eThe Disable Ticket Fields App is designed to allow for disabling ticket fields on specific forms.  The set up is straightforward, though you will need to use JSON format to specify the fields to disable.  Each form can have it\u0026#39;s own rules for which fields to disable.\u003c/p\u003e\n\n\u003ch3\u003eAbout the Disable Ticket Fields app\u003c/h3\u003e\n\n\u003cp\u003eSome fields on a ticket form might need to be read-only, and so that\u0026#39;s what this app was built to do.  Each team may have its own forms, and those forms can disable different fields based on the use case.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easternlogic.zendesk.com/hc/article_attachments/31906056297241\" alt=\"Settings Page Screenshot\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow to Use\u003c/h3\u003e\n\n\u003cp\u003eInside of the app settings page, just paste in your JSON code to specify which fields should be disabled for which form.\u003c/p\u003e\n\n\u003cp\u003eOnce you have installed the app, you\u0026#39;ll need to refresh your Zendesk to apply the changes.  Then whenever the specified ticket form is loaded, the fields will be automatically greyed out indicating they are disabled as seen in the screenshot below:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easternlogic.zendesk.com/hc/article_attachments/31906989777945\" alt=\"Ticket Form has Disabled Fields\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you want to only disable fields for certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams.  You can even install the app multiple times if you need to have different sets of restrictions on different teams.\u003c/p\u003e\n\n\u003cp\u003ePlease see the Help Centre Article \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/31869084099865-Disable-Ticket-Fields-App\"\u003ehere\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGYRA3MM86SHGP6PHSW8W\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall app from marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your JSON object for field disable conditions as in the example above.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave your JSON object in the settings page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable Role or Group Restrictions to only disable fields for certain teams.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh your Zendesk interface and see the fields disable.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"##Disable Ticket Fields for agents\n\nThe Disable Ticket Fields App is designed to allow for disabling ticket fields on specific forms.  The set up is straightforward, though you will need to use JSON format to specify the fields to disable.  Each form can have it's own rules for which fields to disable.\n\n###About the Disable Ticket Fields app\n\nSome fields on a ticket form might need to be read-only, and so that's what this app was built to do.  Each team may have its own forms, and those forms can disable different fields based on the use case.\n\n![Settings Page Screenshot](https://easternlogic.zendesk.com/hc/article_attachments/31906056297241)\n\n###How to Use\n\nInside of the app settings page, just paste in your JSON code to specify which fields should be disabled for which form.\n\nOnce you have installed the app, you'll need to refresh your Zendesk to apply the changes.  Then whenever the specified ticket form is loaded, the fields will be automatically greyed out indicating they are disabled as seen in the screenshot below:\n\n![Ticket Form has Disabled Fields](https://easternlogic.zendesk.com/hc/article_attachments/31906989777945)\n\nIf you want to only disable fields for certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams.  You can even install the app multiple times if you need to have different sets of restrictions on different teams.\n\nPlease see the Help Centre Article [here](https://easternlogic.zendesk.com/hc/en-hk/articles/31869084099865-Disable-Ticket-Fields-App) for more information.\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGYRA3MM86SHGP6PHSW8W) for more specific information about this app.\n\n### About Eastern Logic  \n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"1. Install app from marketplace.\n\n2. Configure your JSON object for field disable conditions as in the example above.\n\n3. Save your JSON object in the settings page.\n\n4. Enable Role or Group Restrictions to only disable fields for certain teams.\n\n5. Refresh your Zendesk interface and see the fields disable.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033393.apps.zdusercontent.com/1033393/assets/1773057871-87ee6295f52923ac20633a18c0b4d8f1/logo-small.png","large_icon":"https://1033393.apps.zdusercontent.com/1033393/assets/1773057871-87ee6295f52923ac20633a18c0b4d8f1/logo.png","screenshots":["https://1033393.apps.zdusercontent.com/1033393/assets/1773057871-87ee6295f52923ac20633a18c0b4d8f1/screenshot-0.png","https://1033393.apps.zdusercontent.com/1033393/assets/1773057871-87ee6295f52923ac20633a18c0b4d8f1/screenshot-1.png","https://1033393.apps.zdusercontent.com/1033393/assets/1773057871-87ee6295f52923ac20633a18c0b4d8f1/screenshot-2.png"],"installation_count":32},{"id":1033402,"name":"Default Settings App","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":2927463,"app_id":1033402,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-01T08:03:01Z","updated_at":"2024-05-01T08:03:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927460,"app_id":1033402,"name":"default_brand_id","kind":"text","required":false,"position":1,"created_at":"2024-05-01T08:03:01Z","updated_at":"2024-05-01T08:03:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927461,"app_id":1033402,"name":"default_form_id","kind":"text","required":false,"position":2,"created_at":"2024-05-01T08:03:01Z","updated_at":"2024-05-01T08:03:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927462,"app_id":1033402,"name":"default_group_id","kind":"text","required":false,"position":3,"created_at":"2024-05-01T08:03:01Z","updated_at":"2024-05-01T08:03:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4428,"entity_id":1033402,"app_id":1033402,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-01T08:03:03.000Z","updated_at":"2024-05-01T08:03:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-01T08:03:00Z","updated_at":"2026-04-01T20:10:24Z","terms_conditions_url":null,"app_organization":{"id":1425,"name":"Eastern Logic","email":"support@easternlogic.hk","website":"https://www.easternlogic.hk","country_code":"HK","stripe_account_id":null,"state":"unpublished"},"locations":[4],"date_published":"2024-09-26T16:18:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar"],"last_update_time":"2026-04-01T20:10:17Z","owner_id":269519,"author_name":"Eastern Logic","author_email":"dev@easternlogic.hk","author_url":"https://www.easternlogic.hk","short_description":"Specify a default brand, group, and ticket form for differnt groups.","long_description":"\u003cp\u003eWith many Zendesk instances, there may be a lot of different teams working in the same account.  This can result in dozens of different ticket fields, scores of different brands, and hundreds of groups.  Zendesk currently only allows one default to be set for each of these, but many teams find they need to have different defaults set for different agents.  This is most apparent when creating a new ticket in Zendesk which will show the default brand, ticket group, and ticket form by default.\u003c/p\u003e\n\n\u003cp\u003eThe Default Settings App is designed to meet this use case by allowing an admin to specify three default settings for users that have the app enabled:\u003cbr\u003e\n\\n1.Brand\u003cbr\u003e\n2.Group\u003cbr\u003e\n3.Form\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easternlogic.zendesk.com/hc/article_attachments/31909634985753\" alt=\"App Settings Page\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe set up is simple, just find the ID of the brand, the group, and the form that you would like to configure and then enter in the settings page.  After that, whenever a user creates a new ticket, the brand, group, and form will be automatically set for the user when the app loads.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://easternlogic.zendesk.com/hc/article_attachments/31909634989337\" alt=\"Ticket Form Default Settings\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you want to set the defaults for only certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams.  You can even install the app multiple times if you need to have different sets of restrictions on different teams.\u003cbr\u003e\nFor more help on installation or for how to find the brand, group, or ticket form id, please see the Help Centre article \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/31867365897625-Default-Settings-App\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JH2G9W8K40AMV3NNRQRJJ\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall app from marketplace.\n2.Add the brand ID, group ID, and ticket ID to the settings page as in the example above.\n3.Enable Role or Group Restrictions to set the defaults for only those teams.\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk interface and see the defaults get set automatically.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"With many Zendesk instances, there may be a lot of different teams working in the same account.  This can result in dozens of different ticket fields, scores of different brands, and hundreds of groups.  Zendesk currently only allows one default to be set for each of these, but many teams find they need to have different defaults set for different agents.  This is most apparent when creating a new ticket in Zendesk which will show the default brand, ticket group, and ticket form by default.\n\nThe Default Settings App is designed to meet this use case by allowing an admin to specify three default settings for users that have the app enabled:\n\\n1.Brand\n2.Group\n3.Form\n\n![App Settings Page](https://easternlogic.zendesk.com/hc/article_attachments/31909634985753)\n\nThe set up is simple, just find the ID of the brand, the group, and the form that you would like to configure and then enter in the settings page.  After that, whenever a user creates a new ticket, the brand, group, and form will be automatically set for the user when the app loads.\n\n![Ticket Form Default Settings](https://easternlogic.zendesk.com/hc/article_attachments/31909634989337)\n\nIf you want to set the defaults for only certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams.  You can even install the app multiple times if you need to have different sets of restrictions on different teams.\nFor more help on installation or for how to find the brand, group, or ticket form id, please see the Help Centre article [here](https://easternlogic.zendesk.com/hc/en-hk/articles/31867365897625-Default-Settings-App).\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JH2G9W8K40AMV3NNRQRJJ) for more specific information about this app.\n\n### About Eastern Logic  \n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"1. Install app from marketplace.\n2.Add the brand ID, group ID, and ticket ID to the settings page as in the example above.\n3.Enable Role or Group Restrictions to set the defaults for only those teams.\n4. Refresh your Zendesk interface and see the defaults get set automatically.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033402.apps.zdusercontent.com/1033402/assets/1773057626-c17f573633fbb7ea17fe6d3d9944d606/logo-small.png","large_icon":"https://1033402.apps.zdusercontent.com/1033402/assets/1773057626-c17f573633fbb7ea17fe6d3d9944d606/logo.png","screenshots":["https://1033402.apps.zdusercontent.com/1033402/assets/1773057626-c17f573633fbb7ea17fe6d3d9944d606/screenshot-0.png","https://1033402.apps.zdusercontent.com/1033402/assets/1773057626-c17f573633fbb7ea17fe6d3d9944d606/screenshot-1.png","https://1033402.apps.zdusercontent.com/1033402/assets/1773057626-c17f573633fbb7ea17fe6d3d9944d606/screenshot-2.png"],"installation_count":126},{"id":1033416,"name":"Google Address Autocomplete for Help Center","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2927510,"app_id":1033416,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-01T09:56:26Z","updated_at":"2024-05-01T09:56:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927507,"app_id":1033416,"name":"IS_PRODUCTION","kind":"hidden","required":false,"position":1,"created_at":"2024-05-01T09:56:25Z","updated_at":"2024-05-01T09:56:25Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2927508,"app_id":1033416,"name":"googleAPIKey","kind":"text","required":true,"position":2,"created_at":"2024-05-01T09:56:25Z","updated_at":"2024-05-01T09:56:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927509,"app_id":1033416,"name":"appHeight","kind":"hidden","required":false,"position":3,"created_at":"2024-05-01T09:56:26Z","updated_at":"2024-05-01T09:56:26Z","default_value":"500","secure":false,"scopes":null,"options":null}],"plans":[{"id":4430,"entity_id":1033416,"app_id":1033416,"amount":4900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HKZxjEJDVs0D1ss","cost_id":877,"cost_type":"CostOneOff","active":true,"created_at":"2024-05-01T09:56:27.000Z","updated_at":"2024-05-01T09:56:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-01T09:56:25Z","updated_at":"2025-04-04T00:11:46Z","terms_conditions_url":"https://zenplates.co/terms-and-conditions","app_organization":{"id":3458,"name":"Zenplates, Zendesk Partner","email":"support@zenplates.co","website":"https://www.zenplates.co","country_code":"CA","stripe_account_id":"acct_1HKZxjEJDVs0D1ss","state":"published"},"locations":[2],"date_published":"2024-05-23T19:55:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-08-21T15:52:37Z","owner_id":269519,"author_name":"Zenplates","author_email":"support@zenplates.co","author_url":"https://zenplates.co/","short_description":"Add Google Address Autocomplete to your help center","long_description":"\u003ch2\u003eGet accurate and consistent address information from your users\u003c/h2\u003e\n\n\u003cp\u003eIntegrate the power of Google Address Autocomplete to your Zendesk help center ticket forms to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCapture accurate and consistent address information each and every time\u003c/strong\u003e - produce clean data that can be used directly by your Zendesk agents, consumed by business-critical integrations, or extracted for analytics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake it easy for your end-users\u003c/strong\u003e - address autocomplete and validation has become an expected experience for users of the modern web as it removes both effort and uncertainty.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e The Google Address Autocomplete functionality produced by this app uses the Google Maps API and requires an API key - you can generate one by following \u003ca href=\"https://developers.google.com/maps/documentation/places/web-service/get-api-key\"\u003ethese simple instructions from Google\u003c/a\u003e to get started. This key will be required during the installation process.\u003c/p\u003e\n\n\u003ch2\u003eDevelopment wanted - developers need not apply\u003c/h2\u003e\n\n\u003cp\u003eTraditionally, integrations of this kind require technical know-how and costly development resources to implement.\u003c/p\u003e\n\n\u003cp\u003eThis app removes those barriers by providing an easy-to-use wizard that will walk you though a few simple options and generate a code snippet customised to your instance that you can simply copy and paste onto your help center - the tool does all the heavy lifting!\u003c/p\u003e\n\n\u003cp\u003eBest of all, the integration is fully self-contained so it can be used on any theme:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDefault Zendesk-provided theme\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThird-party themes purchased through the Zendesk Theme Marketplace - just make sure you have a developer license!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomised theme implementations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCustomized integration - designed by you!\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNominate a field for end-users to perform an address search\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBreak out individual parts of the resulting address into separate ticket fields\u003c/strong\u003e to suit your workflow - perfect for more advanced analytics or integration use-cases. For example: [address.locality][separator][address.postcode] \u0026gt; My Suburb Field, [country] \u0026gt; My Country Field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eControl exactly where it should be displayed (and where it shouldn\u0026#39;t)\u003c/strong\u003e - have it available everywhere or restrict it to just particular ticket forms.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRestrict address results by country\u003c/strong\u003e to ensure the results are relevant to your customers. For example, only return addresses in the United States of America.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWant to know more?\u003c/h2\u003e\n\n\u003cp\u003eIf you have any questions or want to know more, don\u0026#39;t hesitate to reach out!\u003c/p\u003e\n\n\u003cp\u003eZenplates is a leading Zendesk partner specializing in \u003ca href=\"https://www.zenplates.co/apps\"\u003eapps for Zendesk Support\u003c/a\u003e and \u003ca href=\"https://www.zenplates.co/themes\"\u003eready-to-use themes for Zendesk Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eAs Zendesk experts, we also offer a range of other services, including \u003ca href=\"https://www.zenplates.co/services\"\u003eoptimization, data migration and general consulting\u003c/a\u003e for the Zendesk Suite. For more information, please \u003ca href=\"https://www.zenplates.co/contact-us\"\u003econtact us\u003c/a\u003e via our website - we\u0026#39;d love to hear your feedback or suggestions!\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003e(Required prior to app installation) Follow \u003ca href=\"https://developers.google.com/maps/documentation/places/web-service/get-api-key\"\u003ethese simple instructions\u003c/a\u003e to generate an API key from Google. This key is required during the installation of the app and gives the integration code produced by the app access to use Google\u0026#39;s address data. Remember to \u003ca href=\"https://developers.google.com/maps/api-security-best-practices#restricting-api-keys\"\u003erestrict your API\u003c/a\u003e key so it can only be used by users visiting your help center.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app through the Zendesk App Marketplace providing the API key when prompted.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, navigate to it in the left-hand navigation panel in Zendesk Support and follow the steps outlined in the wizard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSimply copy and paste the resulting code snippet to your help center and you are done! Easy-to-follow instructions are included in the last step of the wizard.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Get accurate and consistent address information from your users\n\nIntegrate the power of Google Address Autocomplete to your Zendesk help center ticket forms to:\n\n* **Capture accurate and consistent address information each and every time** - produce clean data that can be used directly by your Zendesk agents, consumed by business-critical integrations, or extracted for analytics.\n\n* **Make it easy for your end-users** - address autocomplete and validation has become an expected experience for users of the modern web as it removes both effort and uncertainty.\n\n**Note:** The Google Address Autocomplete functionality produced by this app uses the Google Maps API and requires an API key - you can generate one by following [these simple instructions from Google](https://developers.google.com/maps/documentation/places/web-service/get-api-key) to get started. This key will be required during the installation process.\n\n## Development wanted - developers need not apply\n\nTraditionally, integrations of this kind require technical know-how and costly development resources to implement.\n\nThis app removes those barriers by providing an easy-to-use wizard that will walk you though a few simple options and generate a code snippet customised to your instance that you can simply copy and paste onto your help center - the tool does all the heavy lifting!\n\nBest of all, the integration is fully self-contained so it can be used on any theme:\n\n* Default Zendesk-provided theme\n\n* Third-party themes purchased through the Zendesk Theme Marketplace - just make sure you have a developer license!\n\n* Customised theme implementations\n\n## Customized integration - designed by you!\n\n* **Nominate a field for end-users to perform an address search**\n\n* **Break out individual parts of the resulting address into separate ticket fields** to suit your workflow - perfect for more advanced analytics or integration use-cases. For example: [address.locality][separator][address.postcode] \u003e My Suburb Field, [country] \u003e My Country Field\n\n* **Control exactly where it should be displayed (and where it shouldn't)** - have it available everywhere or restrict it to just particular ticket forms.\n\n* **Restrict address results by country** to ensure the results are relevant to your customers. For example, only return addresses in the United States of America.\n\n## Want to know more?\n\nIf you have any questions or want to know more, don't hesitate to reach out!\n\nZenplates is a leading Zendesk partner specializing in [apps for Zendesk Support](https://www.zenplates.co/apps) and [ready-to-use themes for Zendesk Guide](https://www.zenplates.co/themes).\n\nAs Zendesk experts, we also offer a range of other services, including [optimization, data migration and general consulting](https://www.zenplates.co/services) for the Zendesk Suite. For more information, please [contact us](https://www.zenplates.co/contact-us) via our website - we'd love to hear your feedback or suggestions!","raw_installation_instructions":"1. (Required prior to app installation) Follow [these simple instructions](https://developers.google.com/maps/documentation/places/web-service/get-api-key) to generate an API key from Google. This key is required during the installation of the app and gives the integration code produced by the app access to use Google's address data. Remember to [restrict your API](https://developers.google.com/maps/api-security-best-practices#restricting-api-keys) key so it can only be used by users visiting your help center.\n\n2. Install the app through the Zendesk App Marketplace providing the API key when prompted.\n\n3. Once the app is installed, navigate to it in the left-hand navigation panel in Zendesk Support and follow the steps outlined in the wizard.\n\n4. Simply copy and paste the resulting code snippet to your help center and you are done! Easy-to-follow instructions are included in the last step of the wizard.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033416.apps.zdusercontent.com/1033416/assets/1724203403-20902d33c1c13e0266763002a8274c41/logo-small.png","large_icon":"https://1033416.apps.zdusercontent.com/1033416/assets/1724203403-20902d33c1c13e0266763002a8274c41/logo.png","screenshots":["https://1033416.apps.zdusercontent.com/1033416/assets/1724203403-20902d33c1c13e0266763002a8274c41/screenshot-0.png","https://1033416.apps.zdusercontent.com/1033416/assets/1724203403-20902d33c1c13e0266763002a8274c41/screenshot-1.png","https://1033416.apps.zdusercontent.com/1033416/assets/1724203403-20902d33c1c13e0266763002a8274c41/screenshot-2.png"],"installation_count":6},{"id":1033538,"name":"LiveX AI Reply","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2927797,"app_id":1033538,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-01T23:20:32Z","updated_at":"2024-05-01T23:20:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927794,"app_id":1033538,"name":"agent_id","kind":"text","required":true,"position":1,"created_at":"2024-05-01T23:20:32Z","updated_at":"2026-02-12T23:12:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927795,"app_id":1033538,"name":"company_name","kind":"text","required":true,"position":2,"created_at":"2024-05-01T23:20:32Z","updated_at":"2026-02-12T23:12:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2927796,"app_id":1033538,"name":"team_name","kind":"text","required":false,"position":3,"created_at":"2024-05-01T23:20:32Z","updated_at":"2026-02-12T23:12:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4431,"entity_id":1033538,"app_id":1033538,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-01T23:20:34.000Z","updated_at":"2024-05-01T23:20:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-01T23:20:31Z","updated_at":"2026-02-12T23:12:08Z","terms_conditions_url":"https://livex.ai/terms","app_organization":{"id":6357,"name":"LiveX AI Inc","email":"support@livex.ai","website":"https://livex.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-09T16:11:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://livex.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-12T23:12:06Z","owner_id":269519,"author_name":"LiveX AI Inc","author_email":"support@livex.ai","author_url":"https://livex.ai/","short_description":"Enhance Zendesk productivity with automated summaries and replies","long_description":"\u003cp\u003eLiveX AI transforms Zendesk support by harnessing advanced AI to streamline workflow and deliver automated, personalized customer communications. With seamless Zendesk integration, this powerful tool provides automatic user email summaries and internal notes, generates high-quality email replies, and continuously learns from each interaction. By optimizing productivity and reducing costs, LiveX AI empowers businesses to exceed modern customer expectations with exceptional, efficient support. \u003c/p\u003e\n\n\u003ch3\u003eKey features include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasy Integration: Seamlessly connects with Zendesk, ensuring a smooth, user-friendly experience. \u003c/li\u003e\n\u003cli\u003eAutomatic User Email Summary \u0026amp; Internal Notes Generation: Automatically generates comprehensive user email summaries and internal notes for streamlined communication. \u003c/li\u003e\n\u003cli\u003eAutomatic Email Reply Generation: Crafts automatic, high-quality email replies that save time and enhance productivity. \u003c/li\u003e\n\u003cli\u003eContinuous Learning: Adapts and improves with each interaction, providing increasingly smarter insights over time. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eExperience the transformative power of AI in customer service with LiveX AI. Start your \u003cstrong\u003eFREE TRIAL\u003c/strong\u003e at \u003ca href=\"https://copilot.livex.ai/users/new?screen=signup\"\u003eLiveX AI\u003c/a\u003e today and take the first step towards unparalleled efficiency and customer satisfaction. Elevate your service game with LiveX AI and redefine what\u0026#39;s possible in customer support. Join the future of customer service now.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eConfiguring LiveX AI Agent:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://copilot.livex.ai/\"\u003eLiveX AI dashboard\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eIf you\u0026#39;re not an existing user, create a free account at \u003ca href=\"https://copilot.livex.ai/users/new?screen=signup\"\u003eLiveX AI\u003c/a\u003e. \u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to publish your AI Agent. \u003c/li\u003e\n\u003cli\u003eAfter publishing, you\u0026#39;ll receive a Agent ID. Paste the Agent ID in the installation page. \u003c/li\u003e\n\u003cli\u003eThere\u0026#39;s a tutorial video available, titled \u0026quot;How to build AI Agent in one-click\u0026quot;, which can be watched \u003ca href=\"https://youtu.be/ZNidFNVIXic\"\u003ehere\u003c/a\u003e. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eInstalling the app:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to your Zendesk Support account, then click the Admin icon in the navigation bar. \u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the LiveX AI Reply app and click the tile. \u003c/li\u003e\n\u003cli\u003eOn the LiveX AI Reply app page, click Install app in the upper-right corner. \u003c/li\u003e\n\u003cli\u003eOn the installation page, provide the Agent ID, Company Name, and Team Name. \u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"LiveX AI transforms Zendesk support by harnessing advanced AI to streamline workflow and deliver automated, personalized customer communications. With seamless Zendesk integration, this powerful tool provides automatic user email summaries and internal notes, generates high-quality email replies, and continuously learns from each interaction. By optimizing productivity and reducing costs, LiveX AI empowers businesses to exceed modern customer expectations with exceptional, efficient support. \n\n### Key features include: \n\n* Easy Integration: Seamlessly connects with Zendesk, ensuring a smooth, user-friendly experience. \n* Automatic User Email Summary \u0026 Internal Notes Generation: Automatically generates comprehensive user email summaries and internal notes for streamlined communication. \n* Automatic Email Reply Generation: Crafts automatic, high-quality email replies that save time and enhance productivity. \n* Continuous Learning: Adapts and improves with each interaction, providing increasingly smarter insights over time. \n\nExperience the transformative power of AI in customer service with LiveX AI. Start your **FREE TRIAL** at [LiveX AI](https://copilot.livex.ai/users/new?screen=signup) today and take the first step towards unparalleled efficiency and customer satisfaction. Elevate your service game with LiveX AI and redefine what's possible in customer support. Join the future of customer service now.\n\nPrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.","raw_installation_instructions":"### Configuring LiveX AI Agent: \n\n* Go to the [LiveX AI dashboard](https://copilot.livex.ai/). \n* If you're not an existing user, create a free account at [LiveX AI](https://copilot.livex.ai/users/new?screen=signup). \n* Follow the on-screen instructions to publish your AI Agent. \n* After publishing, you'll receive a Agent ID. Paste the Agent ID in the installation page. \n* There's a tutorial video available, titled \"How to build AI Agent in one-click\", which can be watched [here](https://youtu.be/ZNidFNVIXic). \n\n### Installing the app: \n\n* Sign in to your Zendesk Support account, then click the Admin icon in the navigation bar. \n* Under Apps, select Marketplace, then find the LiveX AI Reply app and click the tile. \n* On the LiveX AI Reply app page, click Install app in the upper-right corner. \n* On the installation page, provide the Agent ID, Company Name, and Team Name. \n* Click Install.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033538.apps.zdusercontent.com/1033538/assets/1770840557-3aeb5f12208803151a6a502cd490a6c7/logo-small.png","large_icon":"https://1033538.apps.zdusercontent.com/1033538/assets/1770840557-3aeb5f12208803151a6a502cd490a6c7/logo.png","screenshots":["https://1033538.apps.zdusercontent.com/1033538/assets/1770840557-3aeb5f12208803151a6a502cd490a6c7/screenshot-0.png","https://1033538.apps.zdusercontent.com/1033538/assets/1770840557-3aeb5f12208803151a6a502cd490a6c7/screenshot-1.png","https://1033538.apps.zdusercontent.com/1033538/assets/1770840557-3aeb5f12208803151a6a502cd490a6c7/screenshot-2.png"],"installation_count":4},{"id":1033627,"name":"Omni Thanks GPT","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2928131,"app_id":1033627,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-02T08:39:04Z","updated_at":"2024-05-02T08:39:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4433,"entity_id":1033627,"app_id":1033627,"amount":3999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PBFXhH25uqsA27aIrrv0IeJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1320,"cost_type":"CostStripe","active":true,"created_at":"2024-05-02T08:39:05.000Z","updated_at":"2024-05-02T08:39:05.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-02T08:39:03Z","updated_at":"2025-05-14T18:50:23Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[2,1,7],"date_published":"2024-05-22T15:35:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","top_bar","background"],"last_update_time":"2025-05-14T18:50:18Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Your automated ticket resolution companion. Close thanks tickets effortlessly .","long_description":"\u003cp\u003eAre you tired of spending valuable time solving the tickets that are reopened by customers who express gratitude for something? \u003cbr\u003e\nSay goodbye to manual ticket closures and hello to a smarter, more efficient support workflow.\u003c/p\u003e\n\n\u003ch4\u003e🌟Introducing Omni-Thanks GPT where Zendesk meets GPT intelligence for seamless ticket resolution🌟\u003c/h4\u003e\n\n\u003ch4\u003eHow it works?\u003c/h4\u003e\n\n\u003cp\u003eOur application actively listens for reopened ticket events within Zendesk. When a ticket is reopened, our APP utilizes the capabilities of GPT to analyze and classify it.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf the message is a simple expression of gratitude, the app automatically resolves the ticket and tags it with #omni-thanks-gpt.\u003c/li\u003e\n\u003cli\u003eConversely, if the message indicates a need for further assistance, the app tags the ticket with #omni-thanks-gpt-agentneeded and disregards it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eWhy Omni-Thanks GPT?\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e🚀\u003cstrong\u003eBoost Productivity\u003c/strong\u003e: No more manual ticket closures! Omni-Thanks GPT frees up your team\u0026#39;s valuable time, allowing them to focus on impactful tasks that drive your business forward.\u003c/li\u003e\n\u003cli\u003e🛠️\u003cstrong\u003eEnhance Customer Experience\u003c/strong\u003e: Enhance the customer experience by reducing response time and ensuring that support is readily available for issues that truly require attention.\u003c/li\u003e\n\u003cli\u003e🔧 \u003cstrong\u003eEasy Installation\u003c/strong\u003e: Say goodbye to complex setups! Quickly integrate Omni-Thanks GPT into your Zendesk environment hassle-free.\u003c/li\u003e\n\u003cli\u003e🔒 \u003cstrong\u003eSecurity First\u003c/strong\u003e: Rest assured, your customers\u0026#39; messages are never stored or saved, ensuring their privacy and security are always protected.\u003c/li\u003e\n\u003cli\u003e📈 \u003cstrong\u003eAutomated Ticket Tracking\u003c/strong\u003e: Stay on top of resolved or ignored tickets with instant notifications, keeping your team informed and efficient.\u003c/li\u003e\n\u003cli\u003e📱 \u003cstrong\u003eAlways On, Always Accessible\u003c/strong\u003e: Whether online or offline, Agents are notified of automatically resolved or ignored tickets which are assigned to them through a top bar notification instance.\u003c/li\u003e\n\u003cli\u003e📝 \u003cstrong\u003eComprehensive Insights\u003c/strong\u003e: Gain valuable insights into your support operations with a centralized log that captures every interaction, providing data for analysis and optimization.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to revolutionize your support strategy? Say hello to Omni-Thanks GPT and take your customer support to the next level!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePowered by Omni Factors.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter install it from marketplace .\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAs a Zendesk admin go to the navbar app screen and activate the Auto Closing process by switching the button (Activate Auto Closer) on.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe App will start listening for newly reopened tickets and process them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn case you need to stop or deactivate the Auto Closing process you can go back to the toggle button  (Activate Auto Closer) and switch it off.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Are you tired of spending valuable time solving the tickets that are reopened by customers who express gratitude for something? \nSay goodbye to manual ticket closures and hello to a smarter, more efficient support workflow.\n\n####🌟Introducing Omni-Thanks GPT where Zendesk meets GPT intelligence for seamless ticket resolution🌟\n\n####How it works?\n\nOur application actively listens for reopened ticket events within Zendesk. When a ticket is reopened, our APP utilizes the capabilities of GPT to analyze and classify it.\n\n* If the message is a simple expression of gratitude, the app automatically resolves the ticket and tags it with #omni-thanks-gpt.\n* Conversely, if the message indicates a need for further assistance, the app tags the ticket with #omni-thanks-gpt-agentneeded and disregards it.\n\n####Why Omni-Thanks GPT?\n\n* 🚀**Boost Productivity**: No more manual ticket closures! Omni-Thanks GPT frees up your team's valuable time, allowing them to focus on impactful tasks that drive your business forward.\n* 🛠️**Enhance Customer Experience**: Enhance the customer experience by reducing response time and ensuring that support is readily available for issues that truly require attention.\n* 🔧 **Easy Installation**: Say goodbye to complex setups! Quickly integrate Omni-Thanks GPT into your Zendesk environment hassle-free.\n* 🔒 **Security First**: Rest assured, your customers' messages are never stored or saved, ensuring their privacy and security are always protected.\n* 📈 **Automated Ticket Tracking**: Stay on top of resolved or ignored tickets with instant notifications, keeping your team informed and efficient.\n* 📱 **Always On, Always Accessible**: Whether online or offline, Agents are notified of automatically resolved or ignored tickets which are assigned to them through a top bar notification instance.\n* 📝 **Comprehensive Insights**: Gain valuable insights into your support operations with a centralized log that captures every interaction, providing data for analysis and optimization.\n\n**Ready to revolutionize your support strategy? Say hello to Omni-Thanks GPT and take your customer support to the next level!**\n\nPowered by Omni Factors.","raw_installation_instructions":"After install it from marketplace .\n\n * As a Zendesk admin go to the navbar app screen and activate the Auto Closing process by switching the button (Activate Auto Closer) on.\n\n * The App will start listening for newly reopened tickets and process them.\n\n * In case you need to stop or deactivate the Auto Closing process you can go back to the toggle button  (Activate Auto Closer) and switch it off.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033627.apps.zdusercontent.com/1033627/assets/1747230883-93f9a6267d2316a103ac324a34b7d930/logo-small.png","large_icon":"https://1033627.apps.zdusercontent.com/1033627/assets/1747230883-93f9a6267d2316a103ac324a34b7d930/logo.png","screenshots":["https://1033627.apps.zdusercontent.com/1033627/assets/1747230883-93f9a6267d2316a103ac324a34b7d930/screenshot-0.png","https://1033627.apps.zdusercontent.com/1033627/assets/1747230883-93f9a6267d2316a103ac324a34b7d930/screenshot-1.png","https://1033627.apps.zdusercontent.com/1033627/assets/1747230883-93f9a6267d2316a103ac324a34b7d930/screenshot-2.png"],"installation_count":1},{"id":1033917,"name":"Chatarmin","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2928871,"app_id":1033917,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-03T08:37:57Z","updated_at":"2024-05-03T08:37:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2928869,"app_id":1033917,"name":"waNumber","kind":"text","required":true,"position":1,"created_at":"2024-05-03T08:37:57Z","updated_at":"2024-05-03T08:37:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2928870,"app_id":1033917,"name":"apiKey","kind":"text","required":true,"position":2,"created_at":"2024-05-03T08:37:57Z","updated_at":"2026-06-02T20:27:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":4437,"entity_id":1033917,"app_id":1033917,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-03T08:37:58.000Z","updated_at":"2024-05-03T08:37:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-03T08:37:56Z","updated_at":"2026-06-02T20:27:54Z","terms_conditions_url":null,"app_organization":{"id":6208,"name":"chatarmin.com","email":"armin@chatarmin.com","website":"https://chatarmin.com","country_code":"AT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-06-06T15:18:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://chatarmin.com/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-02T20:27:49Z","owner_id":269519,"author_name":"Armin Daryabegi","author_email":"armin@chatarmin.com","author_url":"https://chatarmin.com","short_description":"One WABA for Marketing \u0026 Support. Solve WhatsApp Tickets in your Zendesk Suite.","long_description":"\u003cp\u003eChatarmin is one of the best WhatsApp marketing softwares built in Austria. Our user-friendly software helps businesses generate new revenue, increase customer retention, and create innovative customer experiences by enhancing existing marketing channels with the extensive reach and features of WhatsApp. Chatarmin is known for its fast-development, proactive Support, GDPR-compliance and it\u0026#39;s extensive Integrations like Emarsys, Klaviyo, Zendesk, Shopify, Shopware, WooCommerce and more.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eChatarmin x Zendesk Integration\u003c/em\u003e\u003cbr\u003e\n⚡️ All in One Platform: Effortlessly convert WhatsApp conversations into Zendesk tickets, allowing agents to manage them within the familiar Zendesk platform.\u003c/p\u003e\n\n\u003cp\u003e⏱ Boost customer satisfaction: Automatically gather essential details such as order numbers and product images via WhatsApp, enabling quicker and more precise ticket resolutions.\u003c/p\u003e\n\n\u003cp\u003e🔍 Simplify customer service: Trigger on resolved tickets and convert your leads into Optins or ask them for a review!\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThe Chatarmin app accesses Zendesk ticket data, including requester name, email, and phone number, solely to enable WhatsApp messaging and ticket management functionality. All data is transmitted securely via TLS encryption and processed in compliance with the GDPR. Customer data is not sold, shared with unauthorized third parties, or used for purposes beyond the described integration functionality. For full details on how we handle your data, please review our \u003ca href=\"https://chatarmin.com/en/privacy-policy\"\u003eprivacy policy\u003c/a\u003e and \u003ca href=\"https://chatarmin.com/en/avv\"\u003edata processing agreement\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these instructions:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInsert your WhatsApp Number\u003c/li\u003e\n\u003cli\u003eCreate or get your Chatarmin API Key from chatarmin.com/dashboard/profile?page=settings and insert it here \u003c/li\u003e\n\u003cli\u003eGo to chatarmin.com/dashboard/zendesk/connect -\u0026gt; install zendesk and follow the further instructions on that page\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Chatarmin is one of the best WhatsApp marketing softwares built in Austria. Our user-friendly software helps businesses generate new revenue, increase customer retention, and create innovative customer experiences by enhancing existing marketing channels with the extensive reach and features of WhatsApp. Chatarmin is known for its fast-development, proactive Support, GDPR-compliance and it's extensive Integrations like Emarsys, Klaviyo, Zendesk, Shopify, Shopware, WooCommerce and more.\n\n*Chatarmin x Zendesk Integration*\n⚡️ All in One Platform: Effortlessly convert WhatsApp conversations into Zendesk tickets, allowing agents to manage them within the familiar Zendesk platform.\n\n⏱ Boost customer satisfaction: Automatically gather essential details such as order numbers and product images via WhatsApp, enabling quicker and more precise ticket resolutions.\n\n🔍 Simplify customer service: Trigger on resolved tickets and convert your leads into Optins or ask them for a review!\n\n### Data \u0026 Privacy\n\nThe Chatarmin app accesses Zendesk ticket data, including requester name, email, and phone number, solely to enable WhatsApp messaging and ticket management functionality. All data is transmitted securely via TLS encryption and processed in compliance with the GDPR. Customer data is not sold, shared with unauthorized third parties, or used for purposes beyond the described integration functionality. For full details on how we handle your data, please review our [privacy policy](https://chatarmin.com/en/privacy-policy) and [data processing agreement](https://chatarmin.com/en/avv).","raw_installation_instructions":"Follow these instructions:\n\n1. Insert your WhatsApp Number\n2. Create or get your Chatarmin API Key from chatarmin.com/dashboard/profile?page=settings and insert it here \n3. Go to chatarmin.com/dashboard/zendesk/connect -\u003e install zendesk and follow the further instructions on that page","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1033917.apps.zdusercontent.com/1033917/assets/1778076718-ec7bbcea7a8cf1f4e8466697cf0b4fec/logo-small.png","large_icon":"https://1033917.apps.zdusercontent.com/1033917/assets/1778076718-ec7bbcea7a8cf1f4e8466697cf0b4fec/logo.png","screenshots":["https://1033917.apps.zdusercontent.com/1033917/assets/1778076718-ec7bbcea7a8cf1f4e8466697cf0b4fec/screenshot-0.png","https://1033917.apps.zdusercontent.com/1033917/assets/1778076718-ec7bbcea7a8cf1f4e8466697cf0b4fec/screenshot-1.png","https://1033917.apps.zdusercontent.com/1033917/assets/1778076718-ec7bbcea7a8cf1f4e8466697cf0b4fec/screenshot-2.png"],"installation_count":39},{"id":1034188,"name":"Trigger Manager","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2929344,"app_id":1034188,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-04T20:59:12Z","updated_at":"2024-05-04T20:59:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4439,"entity_id":1034188,"app_id":1034188,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-04T20:59:13.000Z","updated_at":"2024-05-04T20:59:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-04T20:59:11Z","updated_at":"2026-03-13T17:58:37Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-05-09T16:02:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-05-09T16:02:25Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Export Zendesk triggers","long_description":"\u003ch2\u003eThe best way to export your trigger list on Zendesk.\u003c/h2\u003e\n\n\u003cp\u003eEver want to see a comprehensive file with all of your triggers? Now\u0026#39;s your chance! Click a simple button, and then export all of your triggers to a CSV. From there, you can: \u003c/p\u003e\n\n\u003cp\u003e1) Look at your triggers\u003c/p\u003e\n\n\u003cp\u003e2)View their status\u003c/p\u003e\n\n\u003cp\u003e3)Look at their actions, conditions, and more!\u003c/p\u003e\n\n\u003cp\u003eExport your trigger list and filter in a CSV to clean up your triggers, or get more information on which triggers your agents are finding the most helpful.\u003c/p\u003e\n\n\u003cp\u003eThis app is \u003cem\u003efree\u003c/em\u003e. Yes, you read that right! All we ask is that you leave a review if you like the app, and make sure you \u003ca href=\"https://bluecanarysoftware.com/\"\u003elet us know\u003c/a\u003e what other features would help your agents the most! \u003c/p\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e and our amazing users.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable group permissions for admins only\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e3) Go to the navigation bar to see the icon where you can download all your triggers.\u003c/p\u003e\n","raw_long_description":"## The best way to export your trigger list on Zendesk. \n\nEver want to see a comprehensive file with all of your triggers? Now's your chance! Click a simple button, and then export all of your triggers to a CSV. From there, you can: \n\n1) Look at your triggers\n\n2)View their status\n\n3)Look at their actions, conditions, and more!\n\nExport your trigger list and filter in a CSV to clean up your triggers, or get more information on which triggers your agents are finding the most helpful.\n\nThis app is *free*. Yes, you read that right! All we ask is that you leave a review if you like the app, and make sure you [let us know](https://bluecanarysoftware.com/) what other features would help your agents the most! \n\nBuilt by [Blue Canary Software](https://bluecanarysoftware.com/) and our amazing users.","raw_installation_instructions":"\n\n1. Click Install\n\n2. Enable group permissions for admins only\n\n3) Go to the navigation bar to see the icon where you can download all your triggers.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1034188.apps.zdusercontent.com/1034188/assets/1715210980-4013ad92222ecd5f092561a88f1b2113/logo-small.png","large_icon":"https://1034188.apps.zdusercontent.com/1034188/assets/1715210980-4013ad92222ecd5f092561a88f1b2113/logo.png","screenshots":["https://1034188.apps.zdusercontent.com/1034188/assets/1715210980-4013ad92222ecd5f092561a88f1b2113/screenshot-0.png","https://1034188.apps.zdusercontent.com/1034188/assets/1715210980-4013ad92222ecd5f092561a88f1b2113/screenshot-1.png","https://1034188.apps.zdusercontent.com/1034188/assets/1715210980-4013ad92222ecd5f092561a88f1b2113/screenshot-2.png"],"installation_count":30},{"id":1034309,"name":"Clone System Fields","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2929487,"app_id":1034309,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-05T19:17:07Z","updated_at":"2024-05-05T19:17:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4440,"entity_id":1034309,"app_id":1034309,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-05T19:17:09.000Z","updated_at":"2024-05-05T19:17:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-05T19:17:06Z","updated_at":"2025-04-04T00:11:46Z","terms_conditions_url":null,"app_organization":{"id":6242,"name":"TurboAgent","email":"turboagentco@gmail.com","website":"turboagent.io","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[2],"date_published":"2024-06-14T16:21:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-06-14T16:21:25Z","owner_id":269519,"author_name":"TurboAgent","author_email":"support@turboagent.io","author_url":"https://turboagent.io","short_description":"This app allows you to clone Zendesk system fields ","long_description":"\u003ch2\u003eEasily Clone System Fields\u003c/h2\u003e\n\n\u003cp\u003eThe Clone System Fields allows you to quickly and accurately duplicate Zendesk system fields that cannot be cloned from the native clone tool in Zendesk fields.\u003c/p\u003e\n\n\u003cp\u003eCloning system fields has broad applications:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSince forms are not reactive to the Groups field, using a cloned version allows you to create group-reactive forms.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA cloned Priority field can be used to set priorities related to projects or deadlines secondary to the ticket priority.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCombining this with other apps, such as SweetHawk’s Hide Ticket Fields app or TurboAgent’s Group Field Sync app (coming soon) allows additional flexibility.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy cloning system fields, you can maintain consistency in your data while tailoring fields to meet specific needs. This functionality can help streamline your workflows, enhance data organization, and improve overall efficiency in managing your Zendesk environment.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u0026#39;Install\u0026#39; button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the installation is complete, navigate to the top navigation bar where you should see the \u0026#39;Clone System Fields\u0026#39; app icon.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u0026#39;Clone System Fields\u0026#39; app icon to open the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"##Easily Clone System Fields\n\nThe Clone System Fields allows you to quickly and accurately duplicate Zendesk system fields that cannot be cloned from the native clone tool in Zendesk fields.\n\nCloning system fields has broad applications:\n\n * Since forms are not reactive to the Groups field, using a cloned version allows you to create group-reactive forms.\n\n * A cloned Priority field can be used to set priorities related to projects or deadlines secondary to the ticket priority.\n\n * Combining this with other apps, such as SweetHawk’s Hide Ticket Fields app or TurboAgent’s Group Field Sync app (coming soon) allows additional flexibility.\n\nBy cloning system fields, you can maintain consistency in your data while tailoring fields to meet specific needs. This functionality can help streamline your workflows, enhance data organization, and improve overall efficiency in managing your Zendesk environment.","raw_installation_instructions":"1. Click on the 'Install' button.\n\n2. Once the installation is complete, navigate to the top navigation bar where you should see the 'Clone System Fields' app icon.\n\n3. Click on the 'Clone System Fields' app icon to open the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1034309.apps.zdusercontent.com/1034309/assets/1718325762-dafbba983f414dce9ed080666f7c74b0/logo-small.png","large_icon":"https://1034309.apps.zdusercontent.com/1034309/assets/1718325762-dafbba983f414dce9ed080666f7c74b0/logo.png","screenshots":["https://1034309.apps.zdusercontent.com/1034309/assets/1718325762-dafbba983f414dce9ed080666f7c74b0/screenshot-0.png","https://1034309.apps.zdusercontent.com/1034309/assets/1718325762-dafbba983f414dce9ed080666f7c74b0/screenshot-1.png","https://1034309.apps.zdusercontent.com/1034309/assets/1718325762-dafbba983f414dce9ed080666f7c74b0/screenshot-2.png"],"installation_count":6},{"id":1034428,"name":"3CX integration by OAPPS","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":2929703,"app_id":1034428,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-06T11:03:25Z","updated_at":"2024-05-06T11:03:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4441,"entity_id":1034428,"app_id":1034428,"amount":350,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PCNi6DY9zFFpkH2bIbqPrsl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1322,"cost_type":"CostStripe","active":true,"created_at":"2024-05-06T11:03:27.000Z","updated_at":"2025-12-09T20:07:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-06T11:03:25Z","updated_at":"2025-12-09T20:07:38Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[7,1,3,5,2],"date_published":"2024-05-22T15:38:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://oapps.io/3cx-zendesk"},"location_names":["background","top_bar","ticket_sidebar","user_sidebar","nav_bar"],"last_update_time":"2025-12-09T20:07:35Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/","short_description":"Real-time inbound, missed, and outbound calls with recordings via 3CX Telephony","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - \u003ca href=\"https://www.zendesk.com/pricing\"\u003eLearn more\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e⚠️ This integration depends on the \u003cstrong\u003eCreomate WebAPI component running on your 3CX server\u003c/strong\u003e.\u003cbr\u003e\nTo install it, \u003cstrong\u003eensure you have shell (SSH) access\u003c/strong\u003e to your 3CX instance.\u003c/p\u003e\n\n\u003cp\u003eConnect your 3CX to Zendesk using most of the features provided by the Zendesk CTI. \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ePresent the ticket to an agent instantly when a call is received.\u003c/li\u003e\n\u003cli\u003eAttach all call recordings to the corresponding tickets.\u003c/li\u003e\n\u003cli\u003eLink end-user profiles and their tickets across different channels by phone number.\u003c/li\u003e\n\u003cli\u003eRecord all missed calls.\u003c/li\u003e\n\u003cli\u003ePlace outbound calls from Zendesk to the requester or any other number.\u003c/li\u003e\n\u003cli\u003eConnect multiple 3CX deployments to a single Zendesk instance.\u003c/li\u003e\n\u003cli\u003eAttach 3CX AI call transcripts to tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/3cx-zendesk\"\u003ePlease check our site for details and video\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Transfers call infromation between 3CX and Zendesk; App searches for existing caller ids and related tickets to assign incoming calls. \u003c/li\u003e\n\u003cli\u003eData stored: Caller ids, call records and summaries/transcripts.\u003c/li\u003e\n\u003cli\u003e  Retention of all data - 14 days.\u003c/li\u003e\n\u003cli\u003e  Secure backend processing; access restricted to required integration permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eYou will need 3CX server root access and admin skills to install 3CX WebAPI add-on\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eConfiguration steps\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/18630298300434-How-to-integrate-3CX-with-Zendesk\"\u003eDetailed installation guide is here\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and complete the installation process. \n    You can use a \u003cstrong\u003eNOCC\u003c/strong\u003e code to skip credit card entry.\u003c/li\u003e\n\u003cli\u003eLog in to the 3CX Debian or Windows server. \n    Follow the \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/18717527182098-Installing-WebAPI-for-3CX-addon-for-3CX\"\u003eguidelines to install the Creomate WebAPI add-on\u003c/a\u003e (Free trial).\u003c/li\u003e\n\u003cli\u003eIn Zendesk Support, click the sidebar app icon. \u003c/li\u003e\n\u003cli\u003eAuthenticate the app so it can access Zendesk.\u003c/li\u003e\n\u003cli\u003eEnter your 3CX URL, e.g. \u003cem\u003ehttps://yourcompany.3cx.us:5000\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003ePaste the token from \u003cem\u003ewebapi/AuthKeys.csv\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eCopy and paste configuration file lines into the [webhooks] section of \u003cem\u003eTCXWebAPI.ini\u003c/em\u003e file and restart the WebAPI service.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eVerify\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eMap Zendesk users to 3CX extensions.\u003c/li\u003e\n\u003cli\u003eCheck the settings and press the \u003cstrong\u003eSave\u003c/strong\u003e button to complete the configuration.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBilling\u003c/h3\u003e\n\n\u003cp\u003eFlexible annual bundles (app + WebAPI) are available on demand. \u003c/p\u003e\n\n\u003ch3\u003eContact us\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eYou can email us\u003c/a\u003e or \u003cstrong\u003e\u003ca href=\"https://calendly.com/oapps/3cx-for-zendesk\"\u003eschedule a 1:1 configuration session\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003ePlease \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003econtact\u003c/a\u003e\u003c/strong\u003e us if you face any issues. You can report bugs and request new features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - [Learn more](https://www.zendesk.com/pricing)**\r\n\r\n⚠️ This integration depends on the **Creomate WebAPI component running on your 3CX server**.\r\nTo install it, **ensure you have shell (SSH) access** to your 3CX instance.\r\n\r\nConnect your 3CX to Zendesk using most of the features provided by the Zendesk CTI. \r\n\r\n### Features\r\n\t\r\n* Present the ticket to an agent instantly when a call is received.\r\n* Attach all call recordings to the corresponding tickets.\r\n* Link end-user profiles and their tickets across different channels by phone number.\r\n* Record all missed calls.\r\n* Place outbound calls from Zendesk to the requester or any other number.\r\n* Connect multiple 3CX deployments to a single Zendesk instance.\r\n* Attach 3CX AI call transcripts to tickets.\r\n\r\n**[Please check our site for details and video](https://oapps.io/3cx-zendesk)**\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n---\r\n\r\n### Data Handling \u0026 Privacy\r\n\r\n-\tTransfers call infromation between 3CX and Zendesk; App searches for existing caller ids and related tickets to assign incoming calls. \r\n- Data stored: Caller ids, call records and summaries/transcripts.\r\n-\tRetention of all data - 14 days.\r\n-\tSecure backend processing; access restricted to required integration permissions.\r\n\r\n[Privacy policy](https://oapps.io/en/terms/privacy)","raw_installation_instructions":"_You will need 3CX server root access and admin skills to install 3CX WebAPI add-on_\r\n\r\n### Configuration steps \r\n\r\n**[Detailed installation guide is here](https://zendesk.oapps.io/hc/en-us/articles/18630298300434-How-to-integrate-3CX-with-Zendesk)**\r\n\r\n* Click **Install** and complete the installation process. \r\n\t\tYou can use a **NOCC** code to skip credit card entry.\r\n* Log in to the 3CX Debian or Windows server. \r\n\t\tFollow the [guidelines to install the Creomate WebAPI add-on](https://zendesk.oapps.io/hc/en-us/articles/18717527182098-Installing-WebAPI-for-3CX-addon-for-3CX) (Free trial).\r\n* In Zendesk Support, click the sidebar app icon. \r\n* Authenticate the app so it can access Zendesk.\r\n* Enter your 3CX URL, e.g. _https://yourcompany.3cx.us:5000_\r\n* Paste the token from _webapi/AuthKeys.csv_\r\n* Copy and paste configuration file lines into the [webhooks] section of _TCXWebAPI.ini_ file and restart the WebAPI service.\r\n* Click **Verify** \r\n* Map Zendesk users to 3CX extensions.\r\n* Check the settings and press the **Save** button to complete the configuration.  \r\n\r\n### Billing\r\n\r\nFlexible annual bundles (app + WebAPI) are available on demand. \r\n\r\n### Contact us\r\n\r\n[You can email us](mailto:zendesk@oapps.io) or **[schedule a 1:1 configuration session](https://calendly.com/oapps/3cx-for-zendesk)**. \r\n\r\n---\r\n### Support\r\n\r\nPlease **[contact](mailto:zendesk@oapps.io)** us if you face any issues. You can report bugs and request new features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1034428.apps.zdusercontent.com/1034428/assets/1765205082-8959ff76d2ce6b0a67a28ba938e859f2/logo-small.png","large_icon":"https://1034428.apps.zdusercontent.com/1034428/assets/1765205082-8959ff76d2ce6b0a67a28ba938e859f2/logo.png","screenshots":["https://1034428.apps.zdusercontent.com/1034428/assets/1765205082-8959ff76d2ce6b0a67a28ba938e859f2/screenshot-0.png","https://1034428.apps.zdusercontent.com/1034428/assets/1765205082-8959ff76d2ce6b0a67a28ba938e859f2/screenshot-1.png","https://1034428.apps.zdusercontent.com/1034428/assets/1765205082-8959ff76d2ce6b0a67a28ba938e859f2/screenshot-2.png"],"installation_count":24},{"id":1034687,"name":"charles","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":2930398,"app_id":1034687,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-07T07:37:33Z","updated_at":"2024-05-07T07:37:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2930396,"app_id":1034687,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2024-05-07T07:37:32Z","updated_at":"2024-05-07T07:37:32Z","default_value":"Use subdomain from: \u003c\u003csubdomain\u003e\u003e.hello-charles.com","secure":false,"scopes":null,"options":null},{"id":2941618,"app_id":1034687,"name":"apikey","kind":"text","required":true,"position":2,"created_at":"2024-05-22T20:09:56Z","updated_at":"2024-05-23T18:08:42Z","default_value":"Get it from https://{{subdomain}}.hello-charles.com/settings/api-keys","secure":true,"scopes":null,"options":null}],"plans":[{"id":4444,"entity_id":1034687,"app_id":1034687,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-07T07:37:34.000Z","updated_at":"2024-05-07T07:37:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-07T07:37:32Z","updated_at":"2026-07-06T20:10:58Z","terms_conditions_url":null,"app_organization":{"id":6406,"name":"charles","email":"help@hello-charles.com","website":"https://www.hello-charles.com/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-23T18:10:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hello-charles.com/apply-for-a-demo/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-06T20:10:54Z","owner_id":269519,"author_name":"charles","author_email":"product@hello-charles.com","author_url":"https://www.hello-charles.com/","short_description":"Automate and respond to service requests via WhatsApp","long_description":"\u003ch3\u003eAbout charles\u003c/h3\u003e\n\n\u003cp\u003echarles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp. It enables CRM teams to set up recurring flows and automations based on consumer-specific events in a personalized way, supports them in staying GDPR-compliant, and integrates with select CRM, service and shop systems to leverage data from other channels for their omnichannel strategy.\u003c/p\u003e\n\n\u003ch3\u003eWhat this integration does\u003c/h3\u003e\n\n\u003cp\u003eThe charles app adds a panel to the Zendesk ticket sidebar so support agents can continue the conversation on WhatsApp without ever leaving the ticket. From a single ticket, your team can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSend a pre-approved WhatsApp message template to the ticket requester in one click\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch and preview your approved charles templates before sending\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically log a private internal note recording which template was sent, with a link to view it in charles\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReach customers on the channel they prefer while keeping every action tracked in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData handling and privacy\u003c/h3\u003e\n\n\u003cp\u003eThe charles app processes only the minimum data required to send a WhatsApp message and record it on the originating ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed from your Zendesk account\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe current agent\u0026#39;s name and locale, used to greet the agent and load the correct translations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe current ticket\u0026#39;s id and the requester\u0026#39;s external id, used to find the matching contact in charles\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData sent to charles\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe external id of the ticket requester, used to look up their charles contact and WhatsApp number\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe id of the selected message template\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAn API key, configured by an admin in the app settings and stored as a Zendesk secure setting\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData written back to Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA private internal note on the active ticket recording which template was sent, with a link to view it in charles\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eStorage and security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe app is a thin client that runs inside the Zendesk agent workspace and stores no customer data of its own\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll customer data processed by charles is hosted on EU-based infrastructure\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI credentials are stored using Zendesk\u0026#39;s secure app settings and are never exposed to the app\u0026#39;s iframe code\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll API traffic is encrypted over HTTPS / TLS\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003echarles is GDPR-compliant. Full details on sub-processors, data retention and data subject rights are available in our privacy policy: \u003ca href=\"https://www.hello-charles.com/privacy-policy/\"\u003ehttps://www.hello-charles.com/privacy-policy/\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need an active charles account to use this app. If you do not have one yet, visit https://www.hello-charles.com to get started.\u003c/p\u003e\n\n\u003cp\u003eTo install and set up charles for Zendesk Support:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFind your charles subdomain. It is the part before \u0026quot;.hello-charles.com\u0026quot; in your charles workspace URL. For example, if your workspace is \u0026quot;acme.hello-charles.com\u0026quot;, your subdomain is \u0026quot;acme\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn charles, open Settings \u0026gt; API keys (at https://your-subdomain.hello-charles.com/settings/api-keys) and create or copy an API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, install the charles app. In the app settings, enter your charles subdomain in the \u0026quot;subdomain\u0026quot; field and your API key in the \u0026quot;apikey\u0026quot; field, then click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBack in charles, open Settings \u0026gt; Integrations \u0026gt; Marketplace (at https://your-subdomain.hello-charles.com/settings/integrations/marketplace), select Zendesk, and follow the remaining steps shown there to finish connecting your account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAfter installation, open any ticket from a charles contact. The charles panel appears in the ticket sidebar, where agents can choose an approved WhatsApp template and send it to the requester.\u003c/p\u003e\n","raw_long_description":"### About charles\n\ncharles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp. It enables CRM teams to set up recurring flows and automations based on consumer-specific events in a personalized way, supports them in staying GDPR-compliant, and integrates with select CRM, service and shop systems to leverage data from other channels for their omnichannel strategy.\n\n### What this integration does\n\nThe charles app adds a panel to the Zendesk ticket sidebar so support agents can continue the conversation on WhatsApp without ever leaving the ticket. From a single ticket, your team can:\n\n- Send a pre-approved WhatsApp message template to the ticket requester in one click\n\n- Search and preview your approved charles templates before sending\n\n- Automatically log a private internal note recording which template was sent, with a link to view it in charles\n\n- Reach customers on the channel they prefer while keeping every action tracked in Zendesk\n\n### Data handling and privacy\n\nThe charles app processes only the minimum data required to send a WhatsApp message and record it on the originating ticket.\n\n**Data accessed from your Zendesk account**\n\n- The current agent's name and locale, used to greet the agent and load the correct translations\n\n- The current ticket's id and the requester's external id, used to find the matching contact in charles\n\n**Data sent to charles**\n\n- The external id of the ticket requester, used to look up their charles contact and WhatsApp number\n\n- The id of the selected message template\n\n- An API key, configured by an admin in the app settings and stored as a Zendesk secure setting\n\n**Data written back to Zendesk**\n\n- A private internal note on the active ticket recording which template was sent, with a link to view it in charles\n\n**Storage and security**\n\n- The app is a thin client that runs inside the Zendesk agent workspace and stores no customer data of its own\n\n- All customer data processed by charles is hosted on EU-based infrastructure\n\n- API credentials are stored using Zendesk's secure app settings and are never exposed to the app's iframe code\n\n- All API traffic is encrypted over HTTPS / TLS\n\ncharles is GDPR-compliant. Full details on sub-processors, data retention and data subject rights are available in our privacy policy: [https://www.hello-charles.com/privacy-policy/](https://www.hello-charles.com/privacy-policy/)","raw_installation_instructions":"You need an active charles account to use this app. If you do not have one yet, visit https://www.hello-charles.com to get started.\n\nTo install and set up charles for Zendesk Support:\n\n1. Find your charles subdomain. It is the part before \".hello-charles.com\" in your charles workspace URL. For example, if your workspace is \"acme.hello-charles.com\", your subdomain is \"acme\".\n\n2. In charles, open Settings \u003e API keys (at https://your-subdomain.hello-charles.com/settings/api-keys) and create or copy an API key.\n\n3. In Zendesk, install the charles app. In the app settings, enter your charles subdomain in the \"subdomain\" field and your API key in the \"apikey\" field, then click Install.\n\n4. Back in charles, open Settings \u003e Integrations \u003e Marketplace (at https://your-subdomain.hello-charles.com/settings/integrations/marketplace), select Zendesk, and follow the remaining steps shown there to finish connecting your account.\n\nAfter installation, open any ticket from a charles contact. The charles panel appears in the ticket sidebar, where agents can choose an approved WhatsApp template and send it to the requester.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1034687.apps.zdusercontent.com/1034687/assets/1783326978-555affec255a8b89ee54eaab5cc29d30/logo-small.png","large_icon":"https://1034687.apps.zdusercontent.com/1034687/assets/1783326978-555affec255a8b89ee54eaab5cc29d30/logo.png","screenshots":["https://1034687.apps.zdusercontent.com/1034687/assets/1783326978-555affec255a8b89ee54eaab5cc29d30/screenshot-0.png","https://1034687.apps.zdusercontent.com/1034687/assets/1783326978-555affec255a8b89ee54eaab5cc29d30/screenshot-1.png","https://1034687.apps.zdusercontent.com/1034687/assets/1783326978-555affec255a8b89ee54eaab5cc29d30/screenshot-2.png"],"installation_count":21},{"id":1034708,"name":"Engagement 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and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-07T09:53:43Z","updated_at":"2026-07-14T20:36:49Z","terms_conditions_url":null,"app_organization":{"id":3954,"name":"Centribal AMERICA","email":"ciriarte@centribal.com","website":"www.centribal.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[2,3],"date_published":"2024-10-28T16:43:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://centribal.com/us/centribal-platform/pricing/"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-07-14T20:36:42Z","owner_id":269519,"author_name":"Centribal","author_email":"help@centribal.com","author_url":"https://centribal.com","short_description":"Engagement Platform is a platform that allows you to engage with your users in a more meaningful way.","long_description":"\u003ch2\u003eCentribal Engagement Platform\u003c/h2\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eCentribal Engagement Platform\u003c/strong\u003e offers a comprehensive omnichannel solution with advanced journey capabilities, designed to manage and enhance the customer experience across multiple communication channels. Our platform integrates and unifies interactions from email, WhatsApp, SMS, calls, and more, ensuring that agents can handle all conversations from a single platform.\u003c/p\u003e\n\n\u003ch3\u003eKey Features and Functionalities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOmnichannel Integration\u003c/strong\u003e: Seamlessly manage and unify interactions across various channels including email, WhatsApp, SMS, and phone calls. Ensure that every customer touchpoint is consistent and integrated. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Journey Capabilities\u003c/strong\u003e: Design and manage complex customer journeys with ease. Create personalized experiences based on customer behavior and preferences to drive engagement and loyalty. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Agent Interface\u003c/strong\u003e: Provide your agents with a single, intuitive interface to handle all customer interactions. This reduces the need for multiple tools and streamlines the customer service process. \u003c/li\u003e\n\u003cli\u003e*\u003cem\u003eAutomation *\u003c/em\u003e: Utilize AI-driven automation to handle routine tasks, enabling your agents to focus on more complex customer issues. Automate responses, routing, and workflows to increase efficiency. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Analytics and Reporting\u003c/strong\u003e: Gain insights into customer interactions and agent performance with real-time analytics. Use these insights to make data-driven decisions and continuously improve your customer service. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable and Scalable\u003c/strong\u003e: Tailor the platform to meet your specific business needs. Whether you\u0026#39;re a small business or a large enterprise, the Centribal Engagement Platform scales with you. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity and Compliance\u003c/strong\u003e: Ensure that all customer data is handled securely and in compliance with relevant regulations. Our platform is designed with robust security measures to protect sensitive information. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Experience\u003c/strong\u003e: Deliver consistent and personalized experiences across all communication channels. Improve customer satisfaction and loyalty with seamless interactions. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCost Savings\u003c/strong\u003e: Reduce the need for multiple communication tools and platforms. Our unified solution helps lower operational costs while increasing efficiency. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData-Driven Decisions\u003c/strong\u003e: Use real-time analytics to monitor performance and identify areas for improvement. Make informed decisions to enhance your customer service strategy. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalable Solution\u003c/strong\u003e: As your business grows, our platform grows with you. Easily add new channels and capabilities without disrupting your operations. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePricing Information\u003c/h3\u003e\n\n\u003cp\u003eOur pricing is designed to be flexible and scalable to meet the needs of businesses of all sizes. \u003cstrong\u003eContact us\u003c/strong\u003e for a personalized quote based on your specific requirements and the number of users. \u003c/p\u003e\n\n\u003cp\u003eReady to transform your customer service experience? \u003cstrong\u003eContact us today\u003c/strong\u003e to schedule a demo or learn more about how the Centribal Engagement Platform can benefit your business. Visit our \u003ca href=\"http://www.centribal.com\"\u003ewebsite\u003c/a\u003e to get started.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions for Centribal Engagement Platform\u003c/h3\u003e\n\n\u003cp\u003eTo utilize the app, ensure you have a Centribal account and Centribal Engagement Platform API integration enabled. \u003c/p\u003e\n\n\u003cp\u003eFollow these steps: \u003cbr\u003e\n1.\u003cstrong\u003eObtain Centribal Engagement Platform API Credentials:\u003c/strong\u003e Access your Centribal account and enable API integration. Retrieve your public and private keys. \u003cbr\u003e\n2.\u003cstrong\u003eConfigure Settings:\u003c/strong\u003e During installation, you will be asked to configure the settings for the app. \u003cbr\u003e\n3.\u003cstrong\u003eStart Using the App:\u003c/strong\u003e Once the app is installed, you can start using it right away. \u003c/p\u003e\n\n\u003cp\u003eFollow this steps and you will be able to use the app in no time. Enyoy!\u003c/p\u003e\n","raw_long_description":"## Centribal Engagement Platform \n\nThe **Centribal Engagement Platform** offers a comprehensive omnichannel solution with advanced journey capabilities, designed to manage and enhance the customer experience across multiple communication channels. Our platform integrates and unifies interactions from email, WhatsApp, SMS, calls, and more, ensuring that agents can handle all conversations from a single platform.\n\n### Key Features and Functionalities\n\n* **Omnichannel Integration**: Seamlessly manage and unify interactions across various channels including email, WhatsApp, SMS, and phone calls. Ensure that every customer touchpoint is consistent and integrated. \n* **Advanced Journey Capabilities**: Design and manage complex customer journeys with ease. Create personalized experiences based on customer behavior and preferences to drive engagement and loyalty. \n* **Unified Agent Interface**: Provide your agents with a single, intuitive interface to handle all customer interactions. This reduces the need for multiple tools and streamlines the customer service process. \n* **Automation **: Utilize AI-driven automation to handle routine tasks, enabling your agents to focus on more complex customer issues. Automate responses, routing, and workflows to increase efficiency. \n* **Real-Time Analytics and Reporting**: Gain insights into customer interactions and agent performance with real-time analytics. Use these insights to make data-driven decisions and continuously improve your customer service. \n* **Customizable and Scalable**: Tailor the platform to meet your specific business needs. Whether you're a small business or a large enterprise, the Centribal Engagement Platform scales with you. \n* **Security and Compliance**: Ensure that all customer data is handled securely and in compliance with relevant regulations. Our platform is designed with robust security measures to protect sensitive information. \n\n### Benefits \n\n* **Enhanced Customer Experience**: Deliver consistent and personalized experiences across all communication channels. Improve customer satisfaction and loyalty with seamless interactions. \n* **Cost Savings**: Reduce the need for multiple communication tools and platforms. Our unified solution helps lower operational costs while increasing efficiency. \n* **Data-Driven Decisions**: Use real-time analytics to monitor performance and identify areas for improvement. Make informed decisions to enhance your customer service strategy. \n* **Scalable Solution**: As your business grows, our platform grows with you. Easily add new channels and capabilities without disrupting your operations. \n\n### Pricing Information \n\nOur pricing is designed to be flexible and scalable to meet the needs of businesses of all sizes. **Contact us** for a personalized quote based on your specific requirements and the number of users. \n\nReady to transform your customer service experience? **Contact us today** to schedule a demo or learn more about how the Centribal Engagement Platform can benefit your business. Visit our [website](http://www.centribal.com) to get started.","raw_installation_instructions":"### Installation Instructions for Centribal Engagement Platform \n\nTo utilize the app, ensure you have a Centribal account and Centribal Engagement Platform API integration enabled. \n\nFollow these steps: \n1.**Obtain Centribal Engagement Platform API Credentials:** Access your Centribal account and enable API integration. Retrieve your public and private keys. \n2.**Configure Settings:** During installation, you will be asked to configure the settings for the app. \n3.**Start Using the App:** Once the app is installed, you can start using it right away. \n\nFollow this steps and you will be able to use the app in no time. Enyoy!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1034708.apps.zdusercontent.com/1034708/assets/1782259005-ad1e84fbe4628e68624e6d0064db8a2d/logo-small.png","large_icon":"https://1034708.apps.zdusercontent.com/1034708/assets/1782259005-ad1e84fbe4628e68624e6d0064db8a2d/logo.png","screenshots":["https://1034708.apps.zdusercontent.com/1034708/assets/1782259005-ad1e84fbe4628e68624e6d0064db8a2d/screenshot-0.png","https://1034708.apps.zdusercontent.com/1034708/assets/1782259005-ad1e84fbe4628e68624e6d0064db8a2d/screenshot-1.png","https://1034708.apps.zdusercontent.com/1034708/assets/1782259005-ad1e84fbe4628e68624e6d0064db8a2d/screenshot-2.png"],"installation_count":17},{"id":1035033,"name":"Noticast","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2931703,"app_id":1035033,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-08T15:57:39Z","updated_at":"2024-05-08T15:57:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4446,"entity_id":1035033,"app_id":1035033,"amount":75,"name":"Standard Notifications","description":"\u003cp\u003eA straightforward plan for hands-on control, allowing users to create and send notifications manually.\u003cbr\u003e\nIdeal for those who prefer direct engagement, this plan offers simplicity and flexibility with user-created notifications.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PEBm7H25uqsA27arXCNUupJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1323,"cost_type":"CostStripe","active":true,"created_at":"2024-05-08T15:57:41.000Z","updated_at":"2024-05-08T15:57:41.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4760,"entity_id":1035033,"app_id":1035033,"amount":75,"name":"Rule Based Notifications","description":"\u003cp\u003eElevate your messaging strategy with automation. Designed for high efficiency, this plan enables users to set tailored rules that trigger notifications automatically.  It provides a powerful way to ensure important messages reach the right people when needed.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QFx8mH25uqsA27aFAVxKSy4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1420,"cost_type":"CostStripe","active":true,"created_at":"2024-11-04T21:36:55.000Z","updated_at":"2024-11-04T21:36:55.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4761,"entity_id":1035033,"app_id":1035033,"amount":150,"name":"Ultimate Notifications","description":"\u003cp\u003eUnlock full messaging potential, enjoy the straightforward control of manual notifications and the efficiency of automated, rule-based triggers in one powerful plan. Reach your audience on your terms with both flexibility and automation at a bundled rate, maximizing communication impact and value.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QFx9ZH25uqsA27aFjs5a3As","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1421,"cost_type":"CostStripe","active":true,"created_at":"2024-11-04T21:36:55.000Z","updated_at":"2024-11-04T21:36:55.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-08T15:57:38Z","updated_at":"2025-05-14T18:44:04Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[1,7,2],"date_published":"2024-05-29T19:24:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background","nav_bar"],"last_update_time":"2025-05-14T18:43:58Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Noticast: Seamless Team Connection. Instant prompts, enhanced collaboration.","long_description":"\u003cp\u003e\u003ca href=\"https://www.support.omniwise.app\"\u003e\u003cimg src=\"https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/Noticast+Pic.png\" alt=\"OmniWise\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003eNoticast redefines how teams connect and collaborate\u003c/h4\u003e\n\n\u003ch3\u003eThe ultimate solution for seamless communication.\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn the fast-paced world of customer support, time is precious. \nEssential information often becomes a confusion, leaving agents struggling to stay updated. \nThese delays not only frustrate customers but also obstructs the efficiency of the entire support team.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e🚨Are you tired of toggling between your Zendesk workspace and your email or messaging apps to keep your team informed? With Noticast, say goodbye to wasted time spent juggling multiple platforms. Noticast seamlessly integrates into your existing workflow, making communication more efficient than ever before.🚨\u003c/p\u003e\n\n\u003ch5\u003eSo, what are you waiting for⁉️ Let\u0026#39;s team up and change the way you do support. Embrace the power of Noticast and unlock a new level of productivity and satisfaction for your support team.\u003c/h5\u003e\n\n\u003ch4\u003eBut wait, there\u0026#39;s more\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eEye-catching popup notifications that demand immediate attention, ensuring agents notice urgent updates right away and can\u0026#39;t ignore them.\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t miss anything, even when you\u0026#39;re offline. Agents receive a personalized pop-up window upon login, containing all missed messages and important updates. Stay informed and updated effortlessly.\u003c/li\u003e\n\u003cli\u003ePin messages for preferred durations, ensuring time-sensitive notifications and important announcements remain visible for exactly as long as needed.\u003c/li\u003e\n\u003cli\u003eNoticast goes beyond just pop-up notifications; messages are stored in a top bar instance too. Agents can seamlessly access unread messages without leaving their ticket.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNoticast is a service of Omni Wise powered by Omni Factors.\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eAfter installing Noticast from Zendesk:\u003c/h4\u003e\n\n\u003cp\u003eAs a Zendesk administrator:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the Zendesk nav bar and choose the Noticast app.\u003c/li\u003e\n\u003cli\u003eFrom Navigation bar:\n\n\u003cul\u003e\n\u003cli\u003eGo to Admin panel, in this screen you can control and customize access for agents.\u003c/li\u003e\n\u003cli\u003eBy granting access to agents, you give them access to all Notifications log and allow them to send broadcast Messages.\u003c/li\u003e\n\u003cli\u003eBy default, each agent has access to the “My Notifications” Screen and top bar notifications list.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"[![OmniWise](https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/Noticast+Pic.png)](https://www.support.omniwise.app)\n\n####Noticast redefines how teams connect and collaborate\n\n###The ultimate solution for seamless communication.\n\n* In the fast-paced world of customer support, time is precious. \nEssential information often becomes a confusion, leaving agents struggling to stay updated. \nThese delays not only frustrate customers but also obstructs the efficiency of the entire support team.\n\n🚨Are you tired of toggling between your Zendesk workspace and your email or messaging apps to keep your team informed? With Noticast, say goodbye to wasted time spent juggling multiple platforms. Noticast seamlessly integrates into your existing workflow, making communication more efficient than ever before.🚨\n\n#####So, what are you waiting for⁉️ Let's team up and change the way you do support. Embrace the power of Noticast and unlock a new level of productivity and satisfaction for your support team.\n\n####But wait, there's more\n\n* Eye-catching popup notifications that demand immediate attention, ensuring agents notice urgent updates right away and can't ignore them.\n* Don't miss anything, even when you're offline. Agents receive a personalized pop-up window upon login, containing all missed messages and important updates. Stay informed and updated effortlessly.\n* Pin messages for preferred durations, ensuring time-sensitive notifications and important announcements remain visible for exactly as long as needed.\n* Noticast goes beyond just pop-up notifications; messages are stored in a top bar instance too. Agents can seamlessly access unread messages without leaving their ticket.\n\nNoticast is a service of Omni Wise powered by Omni Factors.","raw_installation_instructions":"####After installing Noticast from Zendesk:\n\nAs a Zendesk administrator:\n\n* Go to the Zendesk nav bar and choose the Noticast app.\n* From Navigation bar:\n  * Go to Admin panel, in this screen you can control and customize access for agents.\n  * By granting access to agents, you give them access to all Notifications log and allow them to send broadcast Messages.\n  * By default, each agent has access to the “My Notifications” Screen and top bar notifications list.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1035033.apps.zdusercontent.com/1035033/assets/1747229861-98dc01941644c24fc0ed7e8762bdcef9/logo-small.png","large_icon":"https://1035033.apps.zdusercontent.com/1035033/assets/1747229861-98dc01941644c24fc0ed7e8762bdcef9/logo.png","screenshots":["https://1035033.apps.zdusercontent.com/1035033/assets/1747229861-98dc01941644c24fc0ed7e8762bdcef9/screenshot-0.png","https://1035033.apps.zdusercontent.com/1035033/assets/1747229861-98dc01941644c24fc0ed7e8762bdcef9/screenshot-1.png","https://1035033.apps.zdusercontent.com/1035033/assets/1747229861-98dc01941644c24fc0ed7e8762bdcef9/screenshot-2.png"],"installation_count":4},{"id":1035438,"name":"NinjaOne","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2932984,"app_id":1035438,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-09T16:53:38Z","updated_at":"2024-05-09T16:53:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2932982,"app_id":1035438,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-05-09T16:53:38Z","updated_at":"2024-05-09T16:53:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2932983,"app_id":1035438,"name":"ninjaOneDomain","kind":"text","required":true,"position":2,"created_at":"2024-05-09T16:53:38Z","updated_at":"2024-05-09T16:53:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4447,"entity_id":1035438,"app_id":1035438,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-09T16:53:40.000Z","updated_at":"2024-05-09T16:53:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2024-05-09T16:53:37Z","updated_at":"2026-09-15T21:13:17Z","terms_conditions_url":null,"app_organization":{"id":6006,"name":"NinjaOne LLC","email":"support@ninjaone.com","website":"https://www.ninjaone.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2024-06-19T16:52:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ninjaone.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T21:13:12Z","owner_id":269519,"author_name":"NinjaOne","author_email":"support@ninjaone.com","author_url":"https://ninjaone.com","short_description":"Connect your NinjaOne and Zendesk instances for real-time device information.","long_description":"\u003cp\u003eNinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management. \u003ca href=\"https://www.ninjaone.com/freetrialform/\"\u003eSign up for a trial here.\u003c/a\u003e \u003cbr\u003e\nNinjaOne\u0026#39;s Zendesk app provides a real-time connection within Zendesk to NinjaOne that: \u003cbr\u003e\nAllows you to search for devices in NinjaOne and assign them to Zendesk tickets by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLogged on User\u003c/li\u003e\n\u003cli\u003eAssigned User\u003c/li\u003e\n\u003cli\u003eSystem / DNS / Friendly Name\u003c/li\u003e\n\u003cli\u003eMac Address\u003c/li\u003e\n\u003cli\u003eIP Address\u003c/li\u003e\n\u003cli\u003ePublic IP Address\u003c/li\u003e\n\u003cli\u003eSerial Number\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eShows the real-time status of a device. \u003cbr\u003e\nShows who is currently logged in/last logged in user of that device. \u003cbr\u003e\nProvides the ability to launch a remote session directly to that device. \u003cbr\u003e\n\u003ca href=\"https://www.ninjaone.com/freetrialform/\"\u003eSign up for a trial.\u003c/a\u003e \u003cbr\u003e\nFor details on the data accessed, used, and stored by this integration, please review \u003ca href=\"https://trustpage.ninjaone.com/\"\u003eNinjaOne\u0026#39;s privacy information.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the application from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the configuration settings, set the NinjaOne Domain to the domain you use to access NinjaOne, for example: app.ninjarmm.com or yourdomain.rmmservice.com.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the OAuth Authentication Subdomain, enter the first part of the region you are on for NinjaOne. For example, if you use USA 1 with the domain \u0026#39;app.ninjarmm.com\u0026#39; you would enter \u0026#39;app\u0026#39;. The supported regions are: app - USA 1, us2 - USA 2, eu - Europe, oc - Oceania, and ca - Canada.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to authenticate with NinjaOne. Enter your login details and approve the applications.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick to Update and save your settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe NinjaOne application should now be displayed on tickets and allow you to map devices to tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management. [Sign up for a trial here.](https://www.ninjaone.com/freetrialform/) \nNinjaOne's Zendesk app provides a real-time connection within Zendesk to NinjaOne that: \nAllows you to search for devices in NinjaOne and assign them to Zendesk tickets by:\n\n* Logged on User\n* Assigned User\n* System / DNS / Friendly Name\n* Mac Address\n* IP Address\n* Public IP Address\n* Serial Number\n\nShows the real-time status of a device. \nShows who is currently logged in/last logged in user of that device. \nProvides the ability to launch a remote session directly to that device. \n[Sign up for a trial.](https://www.ninjaone.com/freetrialform/) \nFor details on the data accessed, used, and stored by this integration, please review [NinjaOne's privacy information.](https://trustpage.ninjaone.com/)","raw_installation_instructions":"\n\n1. Install the application from the Zendesk Marketplace.\n\n2. In the configuration settings, set the NinjaOne Domain to the domain you use to access NinjaOne, for example: app.ninjarmm.com or yourdomain.rmmservice.com.\n\n3. In the OAuth Authentication Subdomain, enter the first part of the region you are on for NinjaOne. For example, if you use USA 1 with the domain 'app.ninjarmm.com' you would enter 'app'. The supported regions are: app - USA 1, us2 - USA 2, eu - Europe, oc - Oceania, and ca - Canada.\n\n4. Click to authenticate with NinjaOne. Enter your login details and approve the applications.\n\n5. Click to Update and save your settings.\n\n6. The NinjaOne application should now be displayed on tickets and allow you to map devices to tickets.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1035438.apps.zdusercontent.com/1035438/assets/1788972494-ed1c23365cb871c0595367b5ddab62f6/logo-small.png","large_icon":"https://1035438.apps.zdusercontent.com/1035438/assets/1788972494-ed1c23365cb871c0595367b5ddab62f6/logo.png","screenshots":["https://1035438.apps.zdusercontent.com/1035438/assets/1788972494-ed1c23365cb871c0595367b5ddab62f6/screenshot-0.png","https://1035438.apps.zdusercontent.com/1035438/assets/1788972494-ed1c23365cb871c0595367b5ddab62f6/screenshot-1.png","https://1035438.apps.zdusercontent.com/1035438/assets/1788972494-ed1c23365cb871c0595367b5ddab62f6/screenshot-2.png"],"installation_count":184},{"id":1035692,"name":"Wrike Connector by Be-Simple","state":"published","version":"2.2.0","framework_version":"2.0","parameters":[{"id":2933580,"app_id":1035692,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-10T12:48:12Z","updated_at":"2024-05-10T12:48:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2933576,"app_id":1035692,"name":"cf_wrike_tasks","kind":"text","required":true,"position":1,"created_at":"2024-05-10T12:48:11Z","updated_at":"2024-05-10T12:48:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2933577,"app_id":1035692,"name":"client_id","kind":"text","required":true,"position":2,"created_at":"2024-05-10T12:48:11Z","updated_at":"2024-05-10T12:48:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2933578,"app_id":1035692,"name":"client_secret","kind":"text","required":true,"position":3,"created_at":"2024-05-10T12:48:12Z","updated_at":"2024-05-10T12:48:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2933579,"app_id":1035692,"name":"default_folder_id","kind":"text","required":false,"position":4,"created_at":"2024-05-10T12:48:12Z","updated_at":"2024-05-10T12:48:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4448,"entity_id":1035692,"app_id":1035692,"amount":11000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PEsouE4qPA1Ef4izGztk8Xa","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JD8L8E4qPA1Ef4i","cost_id":1324,"cost_type":"CostStripe","active":true,"created_at":"2024-05-10T12:48:13.000Z","updated_at":"2024-05-10T12:48:13.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-10T12:48:11Z","updated_at":"2026-04-17T17:34:14Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":"acct_1JD8L8E4qPA1Ef4i","state":"published"},"locations":[3,9],"date_published":"2024-05-22T20:04:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","modal"],"last_update_time":"2026-04-17T17:34:09Z","owner_id":269519,"author_name":"Be-Simple S.r.l.","author_email":"dev@be-simple.it","author_url":"https://be-simple.it","short_description":"Wrike project management for Zendesk","long_description":"\u003cp\u003eCollega Wrike a Zendesk, estendi le potenzialità del tuo Zendesk Support tramite il connettore per \u003cstrong\u003eWrike di Be-Simple\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWrike\u003c/strong\u003e è una piattaforma di gestione del lavoro, project management e della collaborazione progettata per aiutare le aziende a organizzare e monitorare i progetti in modo efficace. Consente ai team di pianificare, assegnare compiti, tenere traccia dei progressi e collaborare in tempo reale, tutto all\u0026#39;interno di un\u0026#39;unica piattaforma online.\u003c/p\u003e\n\n\u003cp\u003eCon il nostro connettore, i team di supporto e di progettazione saranno sempre sulla stessa pagina ogni volta che si presenta un problema di sviluppo. È facile \u003cstrong\u003escalare e collegare i ticket\u003c/strong\u003e del supporto Zendesk a un problema \u003cstrong\u003eWrike\u003c/strong\u003e, in modo da condividere informazioni critiche e collaborare senza problemi.\u003c/p\u003e\n\n\u003cp\u003eI team di assistenza potranno \u003cstrong\u003efacilmente scalare\u003c/strong\u003e e \u003cstrong\u003ecollegare i ticket\u003c/strong\u003e dell\u0026#39;assistenza Zendesk ai problemi di Wrike. Notificare bug e ricevere aggiornamenti sulla risoluzione del problema, il tutto dall\u0026#39;account di Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFunzionalità\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreare\u003c/strong\u003e attività di \u003cstrong\u003eWrike\u003c/strong\u003e dall\u0026#39;interno di \u003cstrong\u003eZendesk\u003c/strong\u003e per \u003cstrong\u003el\u0026#39;escalation\u003c/strong\u003e delle richieste.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCollegare\u003c/strong\u003e attività \u003cstrong\u003eWrike esistenti\u003c/strong\u003e a un ticket Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVisualizzare\u003c/strong\u003e tutti i dettagli  dell\u0026#39;\u003cstrong\u003eattività Wrike\u003c/strong\u003e senza lasciare Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompilare\u003c/strong\u003e le \u003cstrong\u003eattività\u003c/strong\u003e di \u003cstrong\u003eWrike\u003c/strong\u003e direttamente da Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eConsulta la nostra \u003ca href=\"https://support.be-simple.it/hc/it/articles/7060374384786\"\u003einformativa sulla privacy\u003c/a\u003e per sapere come trattiamo i tuoi dati.\u003c/p\u003e\n\n\u003cp\u003eConnect Wrike to Zendesk, extend the power of your Zendesk Support via \u003cstrong\u003eBe-Simple\u0026#39;s connector for Wrike\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWrike\u003c/strong\u003e is a work management, project management and collaboration platform designed to help companies organize and track projects effectively. It enables teams to plan, assign tasks, track progress and collaborate in real time, all within a single online platform.\u003c/p\u003e\n\n\u003cp\u003eWith our connector, support and design teams will always be on the same page whenever a development issue arises. It is \u003cstrong\u003eeasy to scale and link Zendesk support tickets\u003c/strong\u003e to a Wrike issue, so critical information can be shared and collaborated on seamlessly.\u003c/p\u003e\n\n\u003cp\u003eSupport teams can \u003cstrong\u003eeasily scale\u003c/strong\u003e and \u003cstrong\u003elink Zendesk support tickets\u003c/strong\u003e to \u003cstrong\u003eWrike\u003c/strong\u003e issues. Notify bugs and receive updates on problem resolution, all from the Zendesk Support account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Wrike activities\u003c/strong\u003e from within Zendesk for request escalation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink existing\u003c/strong\u003e Wrike activities to a Zendesk ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView all Wrike activity details without leaving Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompile Wrike activities\u003c/strong\u003e directly from within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://support.be-simple.it/hc/it/articles/7060374384786\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIl processo di download richiede meno di 2 minuti:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFare clic su \u003cstrong\u003eInstalla\u003c/strong\u003e nella pagina dell\u0026#39;App sul marketplace di Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccedere\u003c/strong\u003e al proprio account Zendesk per finalizzare l\u0026#39;installazione dell\u0026#39;applicazione.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeguire \u003ca href=\"https://support.be-simple.it/hc/it/articles/16678178172178-Wrike-Zendesk\"\u003ele istruzioni\u003c/a\u003e per \u003cstrong\u003econfigurare la tua app\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUna volta installata l\u0026#39;app, puoi \u003cstrong\u003eusare l\u0026#39;App\u003c/strong\u003e direttamente dai \u003cstrong\u003eticket\u003c/strong\u003e nel tuo \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePer ulteriori informazioni, visitate il nostro \u003ca href=\"https://support.be-simple.it/hc/it\"\u003ecentro assistenza\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThe download process takes less than 2 minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on the App page on the Zendesk marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLog in\u003c/strong\u003e to your \u003cstrong\u003eZendesk\u003c/strong\u003e account to finalize the installation of the application.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFollow \u003ca href=\"https://support.be-simple.it/hc/it/articles/16678178172178-Wrike-Zendesk\"\u003ethe instructions\u003c/a\u003e to \u003cstrong\u003econfigure your app\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app is installed, you can \u003cstrong\u003euse the App\u003c/strong\u003e directly \u003cstrong\u003efrom the ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information, please visit our \u003ca href=\"https://support.be-simple.it/hc/it\"\u003esupport center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Collega Wrike a Zendesk, estendi le potenzialità del tuo Zendesk Support tramite il connettore per **Wrike di Be-Simple**.\n\n\n\n**Wrike** è una piattaforma di gestione del lavoro, project management e della collaborazione progettata per aiutare le aziende a organizzare e monitorare i progetti in modo efficace. Consente ai team di pianificare, assegnare compiti, tenere traccia dei progressi e collaborare in tempo reale, tutto all'interno di un'unica piattaforma online.\n\n\n\nCon il nostro connettore, i team di supporto e di progettazione saranno sempre sulla stessa pagina ogni volta che si presenta un problema di sviluppo. È facile **scalare e collegare i ticket** del supporto Zendesk a un problema **Wrike**, in modo da condividere informazioni critiche e collaborare senza problemi.\n\n\n\nI team di assistenza potranno **facilmente scalare** e **collegare i ticket** dell'assistenza Zendesk ai problemi di Wrike. Notificare bug e ricevere aggiornamenti sulla risoluzione del problema, il tutto dall'account di Zendesk Support.\n\n\n\n\n\n**Funzionalità**\n\n\n\n* **Creare** attività di **Wrike** dall'interno di **Zendesk** per **l'escalation** delle richieste.\n\n* **Collegare** attività **Wrike esistenti** a un ticket Zendesk.\n\n* **Visualizzare** tutti i dettagli  dell'**attività Wrike** senza lasciare Zendesk.\n\n* **Compilare** le **attività** di **Wrike** direttamente da Zendesk\n\n\n\nConsulta la nostra [informativa sulla privacy](https://support.be-simple.it/hc/it/articles/7060374384786) per sapere come trattiamo i tuoi dati.\n\n\n\n\n\n\n\nConnect Wrike to Zendesk, extend the power of your Zendesk Support via **Be-Simple's connector for Wrike**.\n\n\n\n**Wrike** is a work management, project management and collaboration platform designed to help companies organize and track projects effectively. It enables teams to plan, assign tasks, track progress and collaborate in real time, all within a single online platform.\n\n\n\nWith our connector, support and design teams will always be on the same page whenever a development issue arises. It is **easy to scale and link Zendesk support tickets** to a Wrike issue, so critical information can be shared and collaborated on seamlessly.\n\n\n\nSupport teams can **easily scale** and **link Zendesk support tickets** to **Wrike** issues. Notify bugs and receive updates on problem resolution, all from the Zendesk Support account.\n\n\n\n\n\n**Features**\n\n\n\n* **Create Wrike activities** from within Zendesk for request escalation.\n\n* **Link existing** Wrike activities to a Zendesk ticket.\n\n* View all Wrike activity details without leaving Zendesk.\n\n* **Compile Wrike activities** directly from within Zendesk.\n\n\n\nLearn how we handle your data in our [privacy policy](https://support.be-simple.it/hc/it/articles/7060374384786).\n\n","raw_installation_instructions":"Il processo di download richiede meno di 2 minuti:\n\n\n\n1. Fare clic su **Installa** nella pagina dell'App sul marketplace di Zendesk.\n\n2. **Accedere** al proprio account Zendesk per finalizzare l'installazione dell'applicazione.\n\n3. Seguire [le istruzioni](https://support.be-simple.it/hc/it/articles/16678178172178-Wrike-Zendesk) per **configurare la tua app**.\n\n4. Una volta installata l'app, puoi **usare l'App** direttamente dai **ticket** nel tuo **Zendesk**.\n\n\n\nPer ulteriori informazioni, visitate il nostro [centro assistenza](https://support.be-simple.it/hc/it).\n\n\n\n\n\n\n\nThe download process takes less than 2 minutes:\n\n\n\n1. Click **Install** on the App page on the Zendesk marketplace.\n\n2. **Log in** to your **Zendesk** account to finalize the installation of the application.\n\n3. Follow [the instructions](https://support.be-simple.it/hc/it/articles/16678178172178-Wrike-Zendesk) to **configure your app**.\n\n4. Once the app is installed, you can **use the App** directly **from the ticket**.\n\n\n\nFor more information, please visit our [support center](https://support.be-simple.it/hc/it).\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1035692.apps.zdusercontent.com/1035692/assets/1776149489-b3d88f361e2c6e5552f6e37d1925ff7b/logo-small.png","large_icon":"https://1035692.apps.zdusercontent.com/1035692/assets/1776149489-b3d88f361e2c6e5552f6e37d1925ff7b/logo.png","screenshots":["https://1035692.apps.zdusercontent.com/1035692/assets/1776149489-b3d88f361e2c6e5552f6e37d1925ff7b/screenshot-0.png","https://1035692.apps.zdusercontent.com/1035692/assets/1776149489-b3d88f361e2c6e5552f6e37d1925ff7b/screenshot-1.png","https://1035692.apps.zdusercontent.com/1035692/assets/1776149489-b3d88f361e2c6e5552f6e37d1925ff7b/screenshot-2.png"],"installation_count":2},{"id":1035754,"name":"Featurebase","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2933749,"app_id":1035754,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-10T14:53:04Z","updated_at":"2024-05-10T14:53:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4449,"entity_id":1035754,"app_id":1035754,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-10T14:53:06.000Z","updated_at":"2024-05-10T14:53:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-10T14:53:04Z","updated_at":"2026-05-11T12:02:16Z","terms_conditions_url":null,"app_organization":{"id":6409,"name":"Featurebase","email":"team@featurebase.app","website":"https://featurebase.app","country_code":"EE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-05-22T15:55:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.featurebase.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-05-10T14:53:04Z","owner_id":269519,"author_name":"Featurebase","author_email":"team@featurebase.app","author_url":"https://featurebase.app","short_description":"Keep track of customer feedback and bug reports in Zendesk.","long_description":"\u003cp\u003eFeaturebase is a product feedback \u0026amp; changelog platform for fast-growing startups. \u003c/p\u003e\n\n\u003cp\u003eOur integration for Zendesk helps you effortlessly:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eKeep track of how many customers request a topic\u003c/li\u003e\n\u003cli\u003eAutomate follow-ups with customers to always close the feedback loop\u003c/li\u003e\n\u003cli\u003eSave customer requests as actionable issues or tasks\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e+ organize feedback, better prioritize customer requests and much more.\u003c/p\u003e\n\n\u003ch3\u003eHere\u0026#39;s how it works:\u003c/h3\u003e\n\n\u003cp\u003eEvery time someone mentions a certain topic (e.g. a feature request or a reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one. You can then subscribe the user to email updates about that specific issue along with other similar users. \u003c/p\u003e\n\n\u003cp\u003eOnce an issue has gathered enough interest in Featurebase, you can choose to implement that into your product. When released, just change the issue status from \u003cstrong\u003eIn Progress\u003c/strong\u003e to \u003cstrong\u003eCompleted\u003c/strong\u003e and an email will be automagically sent to all the subscribers at once. No need to update hundreds of users individually.\u003c/p\u003e\n\n\u003cp\u003eSign up for a free trial of \u003ca href=\"https://featurebase.app\"\u003eFeaturebase\u003c/a\u003e to experience the magic.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you are not a Featurebase customer, please go to  \u003ca href=\"https://www.featurebase.app/\"\u003ewww.featurebase.app\u003c/a\u003e  to sign up first.\u003c/p\u003e\n\n\u003ch3\u003eGetting Started:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to \u003cstrong\u003eDashboard -\u0026gt; Settings -\u0026gt; Integrations\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eConfigure Zendesk\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eLook up your Zendesk subdomain. Example: \u003cstrong\u003eyoursubdomain\u003c/strong\u003e.zendesk.com\u003c/li\u003e\n\u003cli\u003eEnter your subdomain and click \u003cstrong\u003eConnect\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eGive Featurebase permissions to access your Zendesk instance\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You\u0026#39;ve successfully installed Featurebase for Zendesk.\u003c/p\u003e\n","raw_long_description":"Featurebase is a product feedback \u0026 changelog platform for fast-growing startups. \n\nOur integration for Zendesk helps you effortlessly:\n\n- Keep track of how many customers request a topic\n- Automate follow-ups with customers to always close the feedback loop\n- Save customer requests as actionable issues or tasks\n\n\\+ organize feedback, better prioritize customer requests and much more.\n\n### Here's how it works: \n\nEvery time someone mentions a certain topic (e.g. a feature request or a reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one. You can then subscribe the user to email updates about that specific issue along with other similar users. \n\nOnce an issue has gathered enough interest in Featurebase, you can choose to implement that into your product. When released, just change the issue status from **In Progress** to **Completed** and an email will be automagically sent to all the subscribers at once. No need to update hundreds of users individually.\n\nSign up for a free trial of [Featurebase](https://featurebase.app) to experience the magic.","raw_installation_instructions":"If you are not a Featurebase customer, please go to  [www.featurebase.app](https://www.featurebase.app/)  to sign up first.\n\n### Getting Started:\n\n1. Navigate to **Dashboard -\u003e Settings -\u003e Integrations**\n2. Click on **Configure Zendesk**\n3. Look up your Zendesk subdomain. Example: **yoursubdomain**.zendesk.com\n4. Enter your subdomain and click **Connect**\n5. Give Featurebase permissions to access your Zendesk instance\n\nThat's it! You've successfully installed Featurebase for Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1035754.apps.zdusercontent.com/1035754/assets/1715352740-b012a5a73ccc03a26e46d6440cb9ceba/logo-small.png","large_icon":"https://1035754.apps.zdusercontent.com/1035754/assets/1715352740-b012a5a73ccc03a26e46d6440cb9ceba/logo.png","screenshots":["https://1035754.apps.zdusercontent.com/1035754/assets/1715352740-b012a5a73ccc03a26e46d6440cb9ceba/screenshot-0.png","https://1035754.apps.zdusercontent.com/1035754/assets/1715352740-b012a5a73ccc03a26e46d6440cb9ceba/screenshot-1.png","https://1035754.apps.zdusercontent.com/1035754/assets/1715352740-b012a5a73ccc03a26e46d6440cb9ceba/screenshot-2.png"],"installation_count":28},{"id":1036154,"name":"TeleWizard","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-12T22:26:26Z","updated_at":"2026-01-14T10:19:29Z","terms_conditions_url":null,"app_organization":{"id":6412,"name":"TeleWizard","email":"support@telewizard.ai","website":"https://telewizard.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-05-21T18:24:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://telewizard.ai/pricing"},"location_names":[],"last_update_time":"2025-02-24T19:02:26Z","owner_id":269519,"author_name":"TeleWizard","author_email":"support@telewizard.ai","author_url":"https://telewizard.ai","short_description":"AI phone agents \u0026 receptionists handle calls, automate ticketing \u0026 resolve queries 24/7","long_description":"\u003cp\u003e\u003cstrong\u003eTeleWizard\u003c/strong\u003e seamlessly integrates with Zendesk to revolutionize customer service with \u003cstrong\u003eAI phone agents\u003c/strong\u003e. These AI receptionists \u003cstrong\u003eanswer calls instantly, automate ticketing, and resolve customer inquiries 24/7\u003c/strong\u003e—ensuring every call is handled efficiently. Whether during peak hours, after-hours, or for global support, TeleWizard delivers fast, \u003cstrong\u003ehuman-like interactions\u003c/strong\u003e without the wait.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eAI Call Handling \u0026amp; Ticketing Automation\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eTraditional call centers struggle with \u003cstrong\u003elong wait times, missed calls, and operational inefficiencies\u003c/strong\u003e. TeleWizard eliminates these challenges by:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Call Answering\u003c/strong\u003e – Ensuring no call goes unanswered, eliminating hold times and missed opportunities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticket Creation\u003c/strong\u003e – Logging every customer interaction directly into Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Ticket Prioritization\u003c/strong\u003e – Using \u003cstrong\u003eAI-driven tagging, urgency detection, and sentiment analysis\u003c/strong\u003e to categorize tickets and highlight critical issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFreeing Up Support Teams\u003c/strong\u003e – Allowing agents to focus on complex cases while AI handles caller inquiries.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eMultilingual AI for Global Reach\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eBusinesses operating on a global scale need \u003cstrong\u003elocalized support\u003c/strong\u003e to connect with their customers. TeleWizard enables:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eConversations in Over 36 Languages\u003c/strong\u003e – Delivering accurate, natural interactions across different regions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless International Support\u003c/strong\u003e – Expanding customer service without hiring multilingual agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eIntelligent Zendesk Integration\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eTeleWizard enhances \u003cstrong\u003eZendesk workflows\u003c/strong\u003e by seamlessly integrating AI into your existing support processes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticketing\u003c/strong\u003e – AI creates and updates Zendesk tickets in real time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePriority Handling for Urgent Cases\u003c/strong\u003e – Instantly detecting \u003cstrong\u003ehigh-priority\u003c/strong\u003e inquiries and escalating them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Knowledge Base Integration\u003c/strong\u003e – Fetching answers from Zendesk Help Center articles to provide real-time resolutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Call Tagging\u003c/strong\u003e – Organizing and categorizing interactions for \u003cstrong\u003eimproved case management\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eAI That Talks Like a Human\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eUnlike traditional voicebots that rely on rigid menus, TeleWizard engages in \u003cstrong\u003efree-flowing, dynamic conversations\u003c/strong\u003e that feel natural:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo Fixed Scripts\u003c/strong\u003e – AI adapts responses in real time based on the conversation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnderstands Meaning, Not Just Keywords\u003c/strong\u003e – Providing \u003cstrong\u003econtextually aware\u003c/strong\u003e responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHuman-Like Interaction\u003c/strong\u003e – Engaging in \u003cstrong\u003eopen-ended discussions\u003c/strong\u003e rather than robotic, pre-programmed prompts.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eAdvanced AI Features for Smarter Support\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eTeleWizard provides a \u003cstrong\u003ecomprehensive suite of AI-driven enhancements\u003c/strong\u003e to improve customer interactions and agent productivity:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Call Summaries\u003c/strong\u003e – Automatically generates detailed call logs and stores them in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMemory-Enhanced Conversations\u003c/strong\u003e – AI \u003cstrong\u003eremembers past interactions\u003c/strong\u003e to provide contextually relevant responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSentiment Analysis\u003c/strong\u003e – Analyzes caller tone to detect \u003cstrong\u003efrustration, urgency, or dissatisfaction\u003c/strong\u003e, prioritizing critical cases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntelligent Callback Management\u003c/strong\u003e – Schedules AI-driven follow-ups to \u003cstrong\u003eensure every inquiry is addressed\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eEnterprise-Grade Security \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eSecurity is a top priority for businesses handling sensitive customer information. TeleWizard offers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnd-to-End Encryption\u003c/strong\u003e – Ensuring \u003cstrong\u003esecure\u003c/strong\u003e communication and data protection.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure Authentication\u003c/strong\u003e – Supporting \u003cstrong\u003eOTP verification, security questions, and identity validation\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Driven Compliance Monitoring\u003c/strong\u003e – Helping businesses \u003cstrong\u003emeet industry security and privacy standards\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eElevate Your Zendesk Experience with AI\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eTeleWizard redefines AI phone support, making \u003cstrong\u003ecustomer interactions seamless, efficient, and truly conversational\u003c/strong\u003e. By:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEliminating wait times and automating ticketing\u003c/strong\u003e, businesses improve response times.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhancing Zendesk workflows\u003c/strong\u003e, teams operate more efficiently.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProviding multilingual, personalized AI support\u003c/strong\u003e, companies expand their reach without additional hiring.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegrate TeleWizard today and unlock the next generation of AI customer support.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started with \u003cstrong\u003eTeleWizard AI Phone Agents\u003c/strong\u003e is simple. Follow these steps to integrate AI call handling with Zendesk:\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003e1. Request a Demo\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisit our website and \u003cstrong\u003erequest a free customized demo\u003c/strong\u003e—no commitment required.\u003c/li\u003e\n\u003cli\u003eSee how TeleWizard \u003cstrong\u003eintegrates with Zendesk\u003c/strong\u003e and transforms your customer support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003e2. Setup \u0026amp; Integration\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eOur team \u003cstrong\u003ecustomizes TeleWizard\u003c/strong\u003e to fit your business needs.\u003c/li\u003e\n\u003cli\u003eWe ensure seamless \u003cstrong\u003eintegration with Zendesk\u003c/strong\u003e, syncing with your workflows, ticketing system, and knowledge base.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003e3. Test \u0026amp; Adjust\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eExperience TeleWizard \u003cstrong\u003ein action\u003c/strong\u003e, handling real customer calls.\u003c/li\u003e\n\u003cli\u003eProvide feedback, and we \u003cstrong\u003efine-tune the AI\u003c/strong\u003e for the best performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003e4. Activate \u0026amp; Automate\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart your \u003cstrong\u003etrial period\u003c/strong\u003e and let TeleWizard handle \u003cstrong\u003ecalls, ticketing, and customer support\u003c/strong\u003e automatically.\u003c/li\u003e\n\u003cli\u003eEnjoy \u003cstrong\u003e24/7 AI customer service\u003c/strong\u003e, eliminating wait times and improving efficiency.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet started today! Visit our website to request your free demo.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"**TeleWizard** seamlessly integrates with Zendesk to revolutionize customer service with **AI phone agents**. These AI receptionists **answer calls instantly, automate ticketing, and resolve customer inquiries 24/7**—ensuring every call is handled efficiently. Whether during peak hours, after-hours, or for global support, TeleWizard delivers fast, **human-like interactions** without the wait.\n\n## **AI Call Handling \u0026 Ticketing Automation**\n\nTraditional call centers struggle with **long wait times, missed calls, and operational inefficiencies**. TeleWizard eliminates these challenges by:\n\n- **Instant Call Answering** – Ensuring no call goes unanswered, eliminating hold times and missed opportunities.\n- **Automated Ticket Creation** – Logging every customer interaction directly into Zendesk.\n- **Smart Ticket Prioritization** – Using **AI-driven tagging, urgency detection, and sentiment analysis** to categorize tickets and highlight critical issues.\n- **Freeing Up Support Teams** – Allowing agents to focus on complex cases while AI handles caller inquiries.\n\n## **Multilingual AI for Global Reach**\n\nBusinesses operating on a global scale need **localized support** to connect with their customers. TeleWizard enables:\n\n- **Conversations in Over 36 Languages** – Delivering accurate, natural interactions across different regions.\n- **Seamless International Support** – Expanding customer service without hiring multilingual agents.\n\n## **Intelligent Zendesk Integration**\n\nTeleWizard enhances **Zendesk workflows** by seamlessly integrating AI into your existing support processes:\n\n- **Automated Ticketing** – AI creates and updates Zendesk tickets in real time.\n- **Priority Handling for Urgent Cases** – Instantly detecting **high-priority** inquiries and escalating them.\n- **Smart Knowledge Base Integration** – Fetching answers from Zendesk Help Center articles to provide real-time resolutions.\n- **Automated Call Tagging** – Organizing and categorizing interactions for **improved case management**.\n\n## **AI That Talks Like a Human**\n\nUnlike traditional voicebots that rely on rigid menus, TeleWizard engages in **free-flowing, dynamic conversations** that feel natural:\n\n- **No Fixed Scripts** – AI adapts responses in real time based on the conversation.\n- **Understands Meaning, Not Just Keywords** – Providing **contextually aware** responses.\n- **Human-Like Interaction** – Engaging in **open-ended discussions** rather than robotic, pre-programmed prompts.\n\n## **Advanced AI Features for Smarter Support**\n\nTeleWizard provides a **comprehensive suite of AI-driven enhancements** to improve customer interactions and agent productivity:\n\n- **AI-Powered Call Summaries** – Automatically generates detailed call logs and stores them in Zendesk.\n- **Memory-Enhanced Conversations** – AI **remembers past interactions** to provide contextually relevant responses.\n- **Sentiment Analysis** – Analyzes caller tone to detect **frustration, urgency, or dissatisfaction**, prioritizing critical cases.\n- **Intelligent Callback Management** – Schedules AI-driven follow-ups to **ensure every inquiry is addressed**.\n\n## **Enterprise-Grade Security \u0026 Compliance**\n\nSecurity is a top priority for businesses handling sensitive customer information. TeleWizard offers:\n\n- **End-to-End Encryption** – Ensuring **secure** communication and data protection.\n- **Secure Authentication** – Supporting **OTP verification, security questions, and identity validation**.\n- **AI-Driven Compliance Monitoring** – Helping businesses **meet industry security and privacy standards**.\n\n## **Elevate Your Zendesk Experience with AI**\n\nTeleWizard redefines AI phone support, making **customer interactions seamless, efficient, and truly conversational**. By:\n\n- **Eliminating wait times and automating ticketing**, businesses improve response times.\n- **Enhancing Zendesk workflows**, teams operate more efficiently.\n- **Providing multilingual, personalized AI support**, companies expand their reach without additional hiring.\n\n**Integrate TeleWizard today and unlock the next generation of AI customer support.**","raw_installation_instructions":"Getting started with **TeleWizard AI Phone Agents** is simple. Follow these steps to integrate AI call handling with Zendesk:\n\n## **1. Request a Demo**\n- Visit our website and **request a free customized demo**—no commitment required.\n- See how TeleWizard **integrates with Zendesk** and transforms your customer support.\n\n## **2. Setup \u0026 Integration**\n- Our team **customizes TeleWizard** to fit your business needs.\n- We ensure seamless **integration with Zendesk**, syncing with your workflows, ticketing system, and knowledge base.\n\n## **3. Test \u0026 Adjust**\n- Experience TeleWizard **in action**, handling real customer calls.\n- Provide feedback, and we **fine-tune the AI** for the best performance.\n\n## **4. Activate \u0026 Automate**\n- Start your **trial period** and let TeleWizard handle **calls, ticketing, and customer support** automatically.\n- Enjoy **24/7 AI customer service**, eliminating wait times and improving efficiency.\n\n**Get started today! Visit our website to request your free demo.**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1036154.apps.zdusercontent.com/1036154/assets/1740182557-3b733e6d5118f87fdc0c73eec8a0549b/logo-small.png","large_icon":"https://1036154.apps.zdusercontent.com/1036154/assets/1740182557-3b733e6d5118f87fdc0c73eec8a0549b/logo.png","screenshots":["https://1036154.apps.zdusercontent.com/1036154/assets/1740182557-3b733e6d5118f87fdc0c73eec8a0549b/screenshot-0.png","https://1036154.apps.zdusercontent.com/1036154/assets/1740182557-3b733e6d5118f87fdc0c73eec8a0549b/screenshot-1.png","https://1036154.apps.zdusercontent.com/1036154/assets/1740182557-3b733e6d5118f87fdc0c73eec8a0549b/screenshot-2.png"],"installation_count":0},{"id":1036576,"name":"AI Ticket Redaction by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2935616,"app_id":1036576,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-14T13:27:38Z","updated_at":"2024-05-14T13:27:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2935612,"app_id":1036576,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-05-14T13:27:38Z","updated_at":"2024-05-14T13:27:38Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2935613,"app_id":1036576,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-05-14T13:27:38Z","updated_at":"2024-05-14T13:27:38Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2935614,"app_id":1036576,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-05-14T13:27:38Z","updated_at":"2024-05-14T13:27:38Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2935615,"app_id":1036576,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-05-14T13:27:38Z","updated_at":"2024-05-14T13:27:38Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4450,"entity_id":1036576,"app_id":1036576,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-14T13:27:40.000Z","updated_at":"2024-05-14T13:27:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-14T13:27:37Z","updated_at":"2026-01-13T04:36:37Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-05-21T16:27:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2026-01-13T04:36:34Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Efficiently automate redaction in Zendesk Tickets","long_description":"\u003ch2\u003eAutomatically Remove Sensitive Data from Zendesk Tickets\u003c/h2\u003e\n\n\u003cp\u003eSupport tickets often contain sensitive information such as credit card numbers, personal addresses, phone numbers, IDs, or confidential business details. Once this data is stored in a ticket, it becomes a long-term risk for audits, internal access, and compliance.\u003c/p\u003e\n\n\u003cp\u003eAI Ticket Redaction by Knots automatically detects and removes sensitive information from Zendesk tickets without any manual work from agents.\u003c/p\u003e\n\n\u003ch2\u003eHow AI Ticket Redaction Works\u003c/h2\u003e\n\n\u003cp\u003eWhen a ticket is marked as solved, AI Ticket Redaction scans the ticket content and attachments for sensitive data based on the rules you configure.\u003c/p\u003e\n\n\u003cp\u003eThe app then permanently redacts that information from ticket text and files, ensuring sensitive data is not retained longer than necessary.\u003c/p\u003e\n\n\u003cp\u003eRedaction runs automatically in the background and does not interfere with active conversations or agent workflows.\u003c/p\u003e\n\n\u003ch2\u003eWhat Can Be Redacted\u003c/h2\u003e\n\n\u003cp\u003eYou control exactly what gets removed, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePersonal data such as names, email addresses, and phone numbers\u003c/li\u003e\n\u003cli\u003ePayment information including credit cards, IBANs, and account numbers\u003c/li\u003e\n\u003cli\u003eIDs, serial numbers, or internal references, including data extracted via \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/\"\u003eOCR for PDF and Scanned Documents by Knots\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eConfidential customer or business information\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Teams Use AI Ticket Redaction\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce the risk of accidental data exposure\u003c/li\u003e\n\u003cli\u003eComply with data protection and privacy regulations\u003c/li\u003e\n\u003cli\u003eEliminate manual redaction and human error\u003c/li\u003e\n\u003cli\u003eLimit long-term storage of sensitive customer information\u003c/li\u003e\n\u003cli\u003eProtect internal teams by removing unnecessary access to private data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started for Free\u003c/h2\u003e\n\n\u003cp\u003eTry AI Ticket Redaction by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.\u003c/p\u003e\n\n\u003ch2\u003eAbout Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots builds practical automation tools for Zendesk teams. Our apps help support organizations reduce risk, improve data hygiene, and automate critical workflows without adding complexity.\u003c/p\u003e\n\n\u003cp\u003eOther Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, AI Ticket Autofill, and more.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Policy\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Redaction service.\u003c/li\u003e\n\u003cli\u003eYou will need an account for Knots.io middleware service.\u003c/li\u003e\n\u003cli\u003eFollow the setup process and activate your trigger\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Automatically Remove Sensitive Data from Zendesk Tickets\n\nSupport tickets often contain sensitive information such as credit card numbers, personal addresses, phone numbers, IDs, or confidential business details. Once this data is stored in a ticket, it becomes a long-term risk for audits, internal access, and compliance.\n\nAI Ticket Redaction by Knots automatically detects and removes sensitive information from Zendesk tickets without any manual work from agents.\n\n## How AI Ticket Redaction Works\n\nWhen a ticket is marked as solved, AI Ticket Redaction scans the ticket content and attachments for sensitive data based on the rules you configure.\n\nThe app then permanently redacts that information from ticket text and files, ensuring sensitive data is not retained longer than necessary.\n\nRedaction runs automatically in the background and does not interfere with active conversations or agent workflows.\n\n## What Can Be Redacted\n\nYou control exactly what gets removed, including:\n\n* Personal data such as names, email addresses, and phone numbers\n* Payment information including credit cards, IBANs, and account numbers\n* IDs, serial numbers, or internal references, including data extracted via [OCR for PDF and Scanned Documents by Knots](https://www.zendesk.com/marketplace/apps/support/853204/convert-pdfs-scans--images-to-text/)\n* Confidential customer or business information\n\n## Why Teams Use AI Ticket Redaction\n\n* Reduce the risk of accidental data exposure\n* Comply with data protection and privacy regulations\n* Eliminate manual redaction and human error\n* Limit long-term storage of sensitive customer information\n* Protect internal teams by removing unnecessary access to private data\n\n## Get Started for Free\n\nTry AI Ticket Redaction by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.\n\n## About Knots\n\nKnots builds practical automation tools for Zendesk teams. Our apps help support organizations reduce risk, improve data hygiene, and automate critical workflows without adding complexity.\n\nOther Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, AI Ticket Autofill, and more.\n\n## Privacy Policy\n\n[Privacy Policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\n\n1. In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Redaction service.\n2. You will need an account for Knots.io middleware service.\n3. Follow the setup process and activate your trigger\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1036576.apps.zdusercontent.com/1036576/assets/1767975047-a06b28ccb8362ac40e8a22fc57389113/logo-small.png","large_icon":"https://1036576.apps.zdusercontent.com/1036576/assets/1767975047-a06b28ccb8362ac40e8a22fc57389113/logo.png","screenshots":["https://1036576.apps.zdusercontent.com/1036576/assets/1767975047-a06b28ccb8362ac40e8a22fc57389113/screenshot-0.png","https://1036576.apps.zdusercontent.com/1036576/assets/1767975047-a06b28ccb8362ac40e8a22fc57389113/screenshot-1.png","https://1036576.apps.zdusercontent.com/1036576/assets/1767975047-a06b28ccb8362ac40e8a22fc57389113/screenshot-2.png"],"installation_count":13},{"id":1036931,"name":"TopCX","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":2936626,"app_id":1036931,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-15T16:45:03Z","updated_at":"2024-05-15T16:45:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4452,"entity_id":1036931,"app_id":1036931,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-15T16:45:04.000Z","updated_at":"2024-05-15T16:45:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-15T16:45:02Z","updated_at":"2025-04-04T00:11:48Z","terms_conditions_url":null,"app_organization":{"id":6041,"name":"Pytron Inc","email":"support@pytron.ai","website":"topcx.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2024-05-24T16:03:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://topcx.ai/pricing"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-10-22T16:37:26Z","owner_id":269519,"author_name":"Pytron inc.","author_email":"support@topcx.ai","author_url":"https://topcx.ai/","short_description":"Affordable Advanced AI Tools for Customer Support, Resolution, Performance, \u0026 QA","long_description":"\u003cp\u003e\u003cstrong\u003eTransform CX and Agents’ Productivity with Turbo-Charged AI-enabled TopCX: An Affordable Excellence\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEmpowering businesses to transform customer service with AI-driven solutions that deliver faster, more accurate resolutions, enhanced agent productivity, and superior customer experiences—all at an affordable price. TopCX streamlines multichannel interactions, provides real-time insights into performance, and simplifies the management of customer service operations, ensuring high-quality support with reduced costs and complexity.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://topcx.ai/assets/banner.png\" alt=\"Title Banner\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe cost-effective TopCX AI-Excellence tools that transform your customer service operations \u0026amp; agent performance:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTopX:\u003c/strong\u003e AI-Powered resolution engine delivers \u003cstrong\u003eprompt and precise responses\u003c/strong\u003e to customer queries.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBotX:\u003c/strong\u003e Intelligent conversational assistant provides a seamless conversational experience, using AI to offer intent \u0026amp; knowledge-based resolutions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearchX:\u003c/strong\u003e AI-Induced search capabilities enable \u003cstrong\u003eprecise case identification\u003c/strong\u003e through advanced filters and rapid search results.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEmailX:\u003c/strong\u003e AI-Enabled email crafts professional, accurate and prompt responses, ensuring timely and \u003cstrong\u003ehigh-quality communication\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eXQA:\u003c/strong\u003e AI Solution for \u003cstrong\u003e360° agent performance \u0026amp; CX excellence\u003c/strong\u003e insights to streamline QA processes by evaluating critical interactions, and agent KPIs to unlock their full potential.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eXAnalytics:\u003c/strong\u003e AI-Powered \u003cstrong\u003eintuitive performance\u003c/strong\u003e dashboards that evaluate performance across every possible dimension of customer support and ticket management.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eXSurvey:\u003c/strong\u003e Actionable \u003cstrong\u003efeedback analytics\u003c/strong\u003e enhances service engagements and refines agent resolution handling.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://topcx.ai/assets/banner-2.png\" alt=\"Numbers Banner\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo setup hassle — A 2-minute install \u0026amp; seamless integration with your existing systems. Try for the first 30 days for free.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTopCX enables\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncreased Agent Productivity\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReduced Operational Costs\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncreased first-call resolution (FCR) rates\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReducing Customer Wait Times\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHigher Customer Satisfaction\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBest ROI in the marketplace\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePartners in Arms\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAt our core, TopCX is \u003cem\u003ea platform that doesn’t just respond to customer needs but anticipates them, all while ensuring cost savings for our clients.\u003c/em\u003e \u003cem\u003eTopCX lies at the heart of your excellent service \u0026amp; support enablement. That’s why we empower our partners - customers and agents with cutting-edge tools and insights to excel in their roles.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eWe like having interactions all the time. Contact us at \u003ca href=\"mailto:support@topcx.ai\"\u003esupport@topcx.ai\u003c/a\u003e for any query and we will be right back to you.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eTopCX Installation Guide\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eClick Install\u003c/strong\u003e on the TopCX page on the \u003ca href=\"https://www.zendesk.com/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSign into your Zendesk account\u003c/strong\u003e to finalize your app installation.\u003c/li\u003e\n\u003cli\u003eOnce the app is installed, you can access \u003cstrong\u003eTopCX\u003c/strong\u003e via the \u003cstrong\u003eTopCX logo\u003c/strong\u003e on the left menu bar in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eEnjoy your onboarding and start playing!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Transform CX and Agents’ Productivity with Turbo-Charged AI-enabled TopCX: An Affordable Excellence**\n\nEmpowering businesses to transform customer service with AI-driven solutions that deliver faster, more accurate resolutions, enhanced agent productivity, and superior customer experiences—all at an affordable price. TopCX streamlines multichannel interactions, provides real-time insights into performance, and simplifies the management of customer service operations, ensuring high-quality support with reduced costs and complexity.\n\n![Title Banner](https://topcx.ai/assets/banner.png)\n\nThe cost-effective TopCX AI-Excellence tools that transform your customer service operations \u0026 agent performance:\n\n* **TopX:** AI-Powered resolution engine delivers **prompt and precise responses** to customer queries.\n\n* **BotX:** Intelligent conversational assistant provides a seamless conversational experience, using AI to offer intent \u0026 knowledge-based resolutions.\n\n* **SearchX:** AI-Induced search capabilities enable **precise case identification** through advanced filters and rapid search results.\n\n* **EmailX:** AI-Enabled email crafts professional, accurate and prompt responses, ensuring timely and **high-quality communication**.\n\n* **XQA:** AI Solution for **360° agent performance \u0026 CX excellence** insights to streamline QA processes by evaluating critical interactions, and agent KPIs to unlock their full potential.\n\n* **XAnalytics:** AI-Powered **intuitive performance** dashboards that evaluate performance across every possible dimension of customer support and ticket management.\n\n* **XSurvey:** Actionable **feedback analytics** enhances service engagements and refines agent resolution handling.\n\n![Numbers Banner](https://topcx.ai/assets/banner-2.png)\n\n**No setup hassle — A 2-minute install \u0026 seamless integration with your existing systems. Try for the first 30 days for free.**\n\n**TopCX enables**\n\n* **Increased Agent Productivity**\n\n* **Reduced Operational Costs**\n\n* **Increased first-call resolution (FCR) rates**\n\n* **Reducing Customer Wait Times**\n\n* **Higher Customer Satisfaction**\n\n* **Best ROI in the marketplace**\n\n**Partners in Arms**\n\nAt our core, TopCX is _a platform that doesn’t just respond to customer needs but anticipates them, all while ensuring cost savings for our clients._ _TopCX lies at the heart of your excellent service \u0026 support enablement. That’s why we empower our partners - customers and agents with cutting-edge tools and insights to excel in their roles._\n\nWe like having interactions all the time. Contact us at [support@topcx.ai](mailto:support@topcx.ai) for any query and we will be right back to you.","raw_installation_instructions":"# TopCX Installation Guide\n\n1. **Click Install** on the TopCX page on the [Zendesk Marketplace](https://www.zendesk.com/marketplace/).\n2. **Sign into your Zendesk account** to finalize your app installation.\n3. Once the app is installed, you can access **TopCX** via the **TopCX logo** on the left menu bar in your Zendesk environment.\n4. Enjoy your onboarding and start playing!\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1036931.apps.zdusercontent.com/1036931/assets/1729584750-90869d93606337d0178c664755e613fe/logo-small.png","large_icon":"https://1036931.apps.zdusercontent.com/1036931/assets/1729584750-90869d93606337d0178c664755e613fe/logo.png","screenshots":["https://1036931.apps.zdusercontent.com/1036931/assets/1729584750-90869d93606337d0178c664755e613fe/screenshot-0.png","https://1036931.apps.zdusercontent.com/1036931/assets/1729584750-90869d93606337d0178c664755e613fe/screenshot-1.png","https://1036931.apps.zdusercontent.com/1036931/assets/1729584750-90869d93606337d0178c664755e613fe/screenshot-2.png"],"installation_count":2},{"id":1037156,"name":"NetSuite Connector by Faye","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-16T11:48:46Z","updated_at":"2026-07-10T20:15:54Z","terms_conditions_url":null,"app_organization":{"id":2412,"name":"Faye","email":"suppport@fayebsg.com","website":"https://fayedigital.com/zendesk/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2024-06-14T16:13:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://fayedigital.com/software/zendesk-netsuite-integration"},"location_names":[],"last_update_time":"2026-07-10T20:15:52Z","owner_id":269519,"author_name":"Faye","author_email":"support@fayebsg.com","author_url":"https://fayedigital.com","short_description":"Effortlessly sync NetSuite customers, contacts, and invoices to Zendesk in real-time.","long_description":"\u003cp\u003eEffortlessly connect Zendesk and Oracle NetSuite with the Zendesk NetSuite Integration by Faye, enhancing your CX platform with powerful ERP functionalities to optimize both customer engagement and operational processes.\u003cbr\u003e\nBy syncing NetSuite customers to Zendesk organizations, you can streamline support and billing processes enabling agents to quickly resolve inquiries with direct access to NetSuite’s invoice history within Zendesk.\u003cbr\u003e\nWith the Zendesk NetSuite Integration, you can enhance customer satisfaction and free up valuable time—letting you focus more on growth and less on manual tasks.\u003cbr\u003e\n\u003cimg src=\"https://fayedigital.com/wp-content/uploads/2024/05/Zendesk-NetSuite-Integration-Sync.png\" alt=\"Zendesk NetSuite Sync\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncreased Data Accuracy: Eliminate manual information entry, reducing errors and improving data quality\u003c/li\u003e\n\u003cli\u003eOptimized Operations: Reduce support ticket times, increasing customer satisfaction and brand loyalty\u003c/li\u003e\n\u003cli\u003eEnhanced Customer Service: Empower customer support teams with real-time data, enhancing customer service and fostering stronger client relationships.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eWe process Zendesk and NetSuite data only to deliver the features described above (two-way sync of organizations/contacts and in-context visibility of NetSuite invoices and sales orders in Zendesk and Zendesk tickets in NetSuite). Access is limited to the scopes you grant during installation and can be revoked at any time. Data is transmitted over HTTPS. We do not sell customer data.\u003c/p\u003e\n\n\u003cp\u003eFor full details on collection, use, retention, and your choices, see our \u003ca href=\"https://fayedigital.com/zendesk-netsuite-integration-privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eFaye\u0026#39;s Zendesk \u0026amp; Industry Expertise\u003c/h3\u003e\n\n\u003cp\u003eOur depth of Zendesk expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.\u003cbr\u003e\nPlus, we were recognized as the 2022 Vertical Solutions Partner of the Year for our proven work in helping organizations optimize Zendesk to meet their industry-specific requirements.\u003cbr\u003e\nWe have 10+ years of experience helping organizations in these industries to optimize their CX processes and software:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://fayedigital.com/retail_and_e-commerce/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003eRetail and E-commerce\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://fayedigital.com/cpg/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003eConsumer Goods\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://fayedigital.com/logistics/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003eLogistics\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://fayedigital.com/manufacturing/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003eManufacturing\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://fayedigital.com/healthcare/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003eHealthcare\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have questions, or if you\u0026#39;re ready to get started with the Zendesk NetSuite integration, please reach out to us at productsupport@fayedigital.com or visit \u003ca href=\"https://fayedigital.com/software/zendesk-netsuite-integration/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk\"\u003ehttps://fayedigital.com/software/zendesk-netsuite-integration/\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor the please check our \u003ca href=\"https://fayedigital.com/wp-content/uploads/2024/05/Zendesk-NetSuite-Integration-Operating-Manual.pdf\"\u003emanual\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Effortlessly connect Zendesk and Oracle NetSuite with the Zendesk NetSuite Integration by Faye, enhancing your CX platform with powerful ERP functionalities to optimize both customer engagement and operational processes.\nBy syncing NetSuite customers to Zendesk organizations, you can streamline support and billing processes enabling agents to quickly resolve inquiries with direct access to NetSuite’s invoice history within Zendesk.\nWith the Zendesk NetSuite Integration, you can enhance customer satisfaction and free up valuable time—letting you focus more on growth and less on manual tasks.\n![Zendesk NetSuite Sync](https://fayedigital.com/wp-content/uploads/2024/05/Zendesk-NetSuite-Integration-Sync.png)\n\n### Key Benefits\n\n- Increased Data Accuracy: Eliminate manual information entry, reducing errors and improving data quality\n- Optimized Operations: Reduce support ticket times, increasing customer satisfaction and brand loyalty\n- Enhanced Customer Service: Empower customer support teams with real-time data, enhancing customer service and fostering stronger client relationships.\n\n### Data Privacy \u0026 Security\n\nWe process Zendesk and NetSuite data only to deliver the features described above (two-way sync of organizations/contacts and in-context visibility of NetSuite invoices and sales orders in Zendesk and Zendesk tickets in NetSuite). Access is limited to the scopes you grant during installation and can be revoked at any time. Data is transmitted over HTTPS. We do not sell customer data.\n\nFor full details on collection, use, retention, and your choices, see our [Privacy Policy](https://fayedigital.com/zendesk-netsuite-integration-privacy-policy/).\n\n### Faye's Zendesk \u0026 Industry Expertise\n\nOur depth of Zendesk expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.\nPlus, we were recognized as the 2022 Vertical Solutions Partner of the Year for our proven work in helping organizations optimize Zendesk to meet their industry-specific requirements.\nWe have 10+ years of experience helping organizations in these industries to optimize their CX processes and software:\n\n- [Retail and E-commerce](https://fayedigital.com/retail_and_e-commerce/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk)\n- [Consumer Goods](https://fayedigital.com/cpg/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk)\n- [Logistics](https://fayedigital.com/logistics/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk)\n- [Manufacturing](https://fayedigital.com/manufacturing/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk)\n- [Healthcare](https://fayedigital.com/healthcare/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk)\n\nIf you have questions, or if you're ready to get started with the Zendesk NetSuite integration, please reach out to us at productsupport@fayedigital.com or visit [https://fayedigital.com/software/zendesk-netsuite-integration/](https://fayedigital.com/software/zendesk-netsuite-integration/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk).\n","raw_installation_instructions":"For the please check our [manual](https://fayedigital.com/wp-content/uploads/2024/05/Zendesk-NetSuite-Integration-Operating-Manual.pdf)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1037156.apps.zdusercontent.com/1037156/assets/1781279407-7f564ac3796e0ac9fe16630504b13c65/logo-small.png","large_icon":"https://1037156.apps.zdusercontent.com/1037156/assets/1781279407-7f564ac3796e0ac9fe16630504b13c65/logo.png","screenshots":["https://1037156.apps.zdusercontent.com/1037156/assets/1781279407-7f564ac3796e0ac9fe16630504b13c65/screenshot-0.png","https://1037156.apps.zdusercontent.com/1037156/assets/1781279407-7f564ac3796e0ac9fe16630504b13c65/screenshot-1.png","https://1037156.apps.zdusercontent.com/1037156/assets/1781279407-7f564ac3796e0ac9fe16630504b13c65/screenshot-2.png"],"installation_count":0},{"id":1037297,"name":"eZSend Many","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt-br","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-16T22:46:24Z","updated_at":"2025-04-04T00:11:49Z","terms_conditions_url":null,"app_organization":{"id":2236,"name":"Eteg Technology","email":"comercial@eteg.com.br","website":"http://eteg.com.br/zendesk/","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2024-06-04T17:11:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://eteg.com.br/produtos-ez/"},"location_names":[],"last_update_time":"2024-06-04T17:11:18Z","owner_id":269519,"author_name":"Eteg","author_email":"comercial@eteg.com.br","author_url":"https://eteg.com.br/produtos-ez/","short_description":"Send mass WhatsApp notifications directly through the Zendesk's native channel.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe eZSend Many app, developed by Eteg Technology, integrates directly with your WhatsApp numbers available in Zendesk to send notifications through the WhatsApp native channel. Send proactive mass notifications from Zendesk ticket or customer profiles and interact with your customers quickly and efficiently. \u003c/p\u003e\n\n\u003ch3\u003eTransform the way you engage with your customers on WhatsApp through Zendesk with eZSend Many!\u003c/h3\u003e\n\n\u003cp\u003e*Send proactive WhatsApp notifications directly through Zendesk\u0026#39;s native channel, from customer profiles or tickets. \u003cbr\u003e\n*Create automatic notification campaigns or based on predefined criteria such as ticket tags, user tags, or ticket fields. \u003cbr\u003e\n*Customize notification sending using placeholders provided by the WhatsApp Template. \u003cbr\u003e\n*Integrate multiple WhatsApp numbers flexibly. \u003cbr\u003e\n*Restrict app access by user role or groups. \u003c/p\u003e\n\n\u003ch3\u003eHow eZSend Many works:\u003c/h3\u003e\n\n\u003cp\u003e*From Zendesk customer profile or a native WhatsApp channel ticket, set up instant, scheduled, or recurring notification campaigns using available WhatsApp templates. Set your WhatsApp notification funnel and let eZSend Many do all the work. \u003cbr\u003e\n*Create WhatsApp templates directly through eZSend Many, without needing to access the Meta dashboard. \u003cbr\u003e\n*Analyze campaign performance from event reports, such as send and read receipts. Reports can also be exported in .CSV format. \u003cbr\u003e\n*If there\u0026#39;s no ticket linked to the customer number, a new ticket is automatically created. \u003cbr\u003e\n*In the case of an existing ticket, the sent notification is retained within the same ticket. \u003c/p\u003e\n\n\u003ch2\u003eSimplify your customer support and elevate your experience to the next level with eZSend Many!\u003c/h2\u003e\n","installation_instructions":"\u003cp\u003eTo get started on experiencing eZSend Many, contact our team to discuss the best package for your needs. \u003cbr\u003e\nYou can either chat with us online, call us or WhatsApp at +55 31 992975311, or email us at comercial@eteg.com.br.\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.** \n\nThe eZSend Many app, developed by Eteg Technology, integrates directly with your WhatsApp numbers available in Zendesk to send notifications through the WhatsApp native channel. Send proactive mass notifications from Zendesk ticket or customer profiles and interact with your customers quickly and efficiently. \n\n### Transform the way you engage with your customers on WhatsApp through Zendesk with eZSend Many! \n*Send proactive WhatsApp notifications directly through Zendesk's native channel, from customer profiles or tickets. \n*Create automatic notification campaigns or based on predefined criteria such as ticket tags, user tags, or ticket fields. \n*Customize notification sending using placeholders provided by the WhatsApp Template. \n*Integrate multiple WhatsApp numbers flexibly. \n*Restrict app access by user role or groups. \n\n### How eZSend Many works: \n*From Zendesk customer profile or a native WhatsApp channel ticket, set up instant, scheduled, or recurring notification campaigns using available WhatsApp templates. Set your WhatsApp notification funnel and let eZSend Many do all the work. \n*Create WhatsApp templates directly through eZSend Many, without needing to access the Meta dashboard. \n*Analyze campaign performance from event reports, such as send and read receipts. Reports can also be exported in .CSV format. \n*If there's no ticket linked to the customer number, a new ticket is automatically created. \n*In the case of an existing ticket, the sent notification is retained within the same ticket. \n\n## Simplify your customer support and elevate your experience to the next level with eZSend Many!","raw_installation_instructions":"To get started on experiencing eZSend Many, contact our team to discuss the best package for your needs. \nYou can either chat with us online, call us or WhatsApp at +55 31 992975311, or email us at comercial@eteg.com.br.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1037297.apps.zdusercontent.com/1037297/assets/1716492242-4384be01200edc2cfc29ff7bad7c96c4/logo-small.png","large_icon":"https://1037297.apps.zdusercontent.com/1037297/assets/1716492242-4384be01200edc2cfc29ff7bad7c96c4/logo.png","screenshots":["https://1037297.apps.zdusercontent.com/1037297/assets/1716492242-4384be01200edc2cfc29ff7bad7c96c4/screenshot-0.png","https://1037297.apps.zdusercontent.com/1037297/assets/1716492242-4384be01200edc2cfc29ff7bad7c96c4/screenshot-1.png","https://1037297.apps.zdusercontent.com/1037297/assets/1716492242-4384be01200edc2cfc29ff7bad7c96c4/screenshot-2.png"],"installation_count":0},{"id":1037986,"name":"OmniSun","state":"published","version":"1.4.2","framework_version":"2.0","parameters":[{"id":2939125,"app_id":1037986,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-20T11:36:21Z","updated_at":"2024-05-20T11:36:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4458,"entity_id":1037986,"app_id":1037986,"amount":25000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PBIHzH25uqsA27aGT0Zw2bU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1327,"cost_type":"CostStripe","active":true,"created_at":"2024-05-20T11:36:23.000Z","updated_at":"2024-05-20T11:36:23.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-20T11:36:20Z","updated_at":"2025-04-04T00:11:49Z","terms_conditions_url":"https://omniwise.app/terms-of-use","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[3,2,5],"date_published":"2024-06-07T16:00:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar","user_sidebar"],"last_update_time":"2024-06-07T15:54:58Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://omniwise.app/apps/omnisun","short_description":"Send Proactive WhatsApp messages over Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eOmniSun app will require you to have a Zendesk Suite Professional or Enterprise package. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please contact your Zendesk representative who will be really glad to help.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEasy setup, user friendly design will make your customers \u0026amp; agents happy. If you want your agents to reach your customers via WhatsApp directly by just clicking a few buttons, don\u0026#39;t hesitate to read the rest! \u003c/p\u003e\n\n\u003ch3\u003eOmniSun MAKES YOU!\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrates seamlessly with Zendesk \u0026amp; Sunshine Platform. \u003c/li\u003e\n\u003cli\u003eSend templates instantly. \u003c/li\u003e\n\u003cli\u003eSend notifications with videos, documents, and images. \u003c/li\u003e\n\u003cli\u003eAllow agents to preview the WhatsApp template before sending. \u003c/li\u003e\n\u003cli\u003eSends bulk notifications using .csv files. \u003c/li\u003e\n\u003cli\u003eSolves the Facebook 24h response limit issue. \u003c/li\u003e\n\u003cli\u003eSolves the creation of different tickets for sending/receiving WhatsApp proactive messages. \u003c/li\u003e\n\u003cli\u003eSupports template messages in multiple languages. \u003c/li\u003e\n\u003cli\u003eNo Need for Facebook Authentication to create Templates. \u003c/li\u003e\n\u003cli\u003eSupport Zendesk Placeholders usage in WhatsApp Templates. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat do you need to use this Application\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdmin access to Zendesk Support (Preferably Owner Account to Authorize). \u003c/li\u003e\n\u003cli\u003eZendesk Chat \u0026amp; Messaging enabled. \u003c/li\u003e\n\u003cli\u003eSunshine Conversations API \u0026amp; Zendesk API OAuth Client creation. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor Automated Auto Responder For Each Conversation \u0026amp; Automated Proactive Messaging System via Triggers please contact us. Extra cost may occur.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eNavigate to the Zendesk Apps Marketplace and search for \u003cstrong\u003eOmniSun\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on the \u0026#39;\u003cstrong\u003eInstall\u003c/strong\u003e\u0026#39; button to add the app to your Zendesk account. \u003c/li\u003e\n\u003cli\u003eOnce installed, locate OmniSun in the menu on the left-hand side of your Zendesk navbar and click to open the app. \u003c/li\u003e\n\u003cli\u003eTo make \u003cstrong\u003eZendesk API\u003c/strong\u003e integration; \u003c/li\u003e\n\u003cli\u003eCopy the \u003cstrong\u003eRedirect URL\u003c/strong\u003e in the Zendesk API tab. \u003c/li\u003e\n\u003cli\u003eOpen the Zendesk Admin Center and go to the OAuth clients tab of the Zendesk API page. \u003c/li\u003e\n\u003cli\u003eClick \u0026#39;\u003cstrong\u003eAdd OAuth client\u003c/strong\u003e\u0026#39;. \u003c/li\u003e\n\u003cli\u003eEnter a \u003cstrong\u003eClient name\u003c/strong\u003e, enter a \u003cstrong\u003eUnique identifier\u003c/strong\u003e, paste the copied \u003cstrong\u003eRedirect URL\u003c/strong\u003e and click the Save button. \u003c/li\u003e\n\u003cli\u003eAfter that, copy and paste the \u003cstrong\u003eUnique identifier\u003c/strong\u003e you entered and the generated \u003cstrong\u003eSecret\u003c/strong\u003e into the \u003cstrong\u003eClient Id\u003c/strong\u003e \u0026amp; \u003cstrong\u003eClient Secret\u003c/strong\u003e fields in the OmniSun Zendesk API tab. \u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFinally click Authorize button and allow requested permissions. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo make \u003cstrong\u003eSunco API\u003c/strong\u003e integration; \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Zendesk Admin Center and go to the \u0026#39;\u003cstrong\u003eConversations API\u003c/strong\u003e\u0026#39; page. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;\u003cstrong\u003eCreate API key\u003c/strong\u003e\u0026#39;. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGive a name to help identify it and click Next. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy and Paste the \u0026#39;\u003cstrong\u003eApp ID\u003c/strong\u003e\u0026#39;, \u0026#39;\u003cstrong\u003eKey ID\u003c/strong\u003e\u0026#39;, \u0026#39;\u003cstrong\u003eSecret key\u003c/strong\u003e\u0026#39; values into the fields of the same name on the OmniSun Sunco API tab. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;Save\u0026#39; button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf the values you entered are correct, the integration is completed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**OmniSun app will require you to have a Zendesk Suite Professional or Enterprise package. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please contact your Zendesk representative who will be really glad to help.** \n\nEasy setup, user friendly design will make your customers \u0026 agents happy. If you want your agents to reach your customers via WhatsApp directly by just clicking a few buttons, don't hesitate to read the rest! \n\n### OmniSun MAKES YOU! \n\n* Integrates seamlessly with Zendesk \u0026 Sunshine Platform. \n* Send templates instantly. \n* Send notifications with videos, documents, and images. \n* Allow agents to preview the WhatsApp template before sending. \n* Sends bulk notifications using .csv files. \n* Solves the Facebook 24h response limit issue. \n* Solves the creation of different tickets for sending/receiving WhatsApp proactive messages. \n* Supports template messages in multiple languages. \n* No Need for Facebook Authentication to create Templates. \n* Support Zendesk Placeholders usage in WhatsApp Templates. \n\n### What do you need to use this Application \n\n* Admin access to Zendesk Support (Preferably Owner Account to Authorize). \n* Zendesk Chat \u0026 Messaging enabled. \n* Sunshine Conversations API \u0026 Zendesk API OAuth Client creation. \n\nFor Automated Auto Responder For Each Conversation \u0026 Automated Proactive Messaging System via Triggers please contact us. Extra cost may occur.","raw_installation_instructions":"\n\n1. Navigate to the Zendesk Apps Marketplace and search for **OmniSun**.\n2. Click on the '**Install**' button to add the app to your Zendesk account. \n3. Once installed, locate OmniSun in the menu on the left-hand side of your Zendesk navbar and click to open the app. \n4. To make **Zendesk API** integration; \n1. Copy the **Redirect URL** in the Zendesk API tab. \n2. Open the Zendesk Admin Center and go to the OAuth clients tab of the Zendesk API page. \n3. Click '**Add OAuth client**'. \n4. Enter a **Client name**, enter a **Unique identifier**, paste the copied **Redirect URL** and click the Save button. \n5. After that, copy and paste the **Unique identifier** you entered and the generated **Secret** into the **Client Id** \u0026 **Client Secret** fields in the OmniSun Zendesk API tab. \n6. Finally click Authorize button and allow requested permissions. \n\n5. To make **Sunco API** integration; \n1. Open the Zendesk Admin Center and go to the '**Conversations API**' page. \n2. Click '**Create API key**'. \n3. Give a name to help identify it and click Next. \n4. Copy and Paste the '**App ID**', '**Key ID**', '**Secret key**' values into the fields of the same name on the OmniSun Sunco API tab. \n5. Click 'Save' button. \n6. 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It learns in real-time, equipping your support team with knowledge not just to answer but to solve even the most challenging of problems. Setup? A breeze. Training? Just a couple of hours. Integration? Seamless with Zendesk.\u003c/p\u003e\n\n\u003cp\u003eReplift doesn\u0026#39;t just support your team; it elevates them. Think of it as not just hiring another employee, but a force multiplier powering up every single one you already have.\u003c/p\u003e\n\n\u003cp\u003eTry Replift Resolve AI for Zendesk free for 14 days!  No credit card required.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eOur Competitors Know Everything About your FAQs\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReplift knows everything about supporting your products.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThat’s where Replift changes the game. Unlike other AI solutions that play it safe by memorizing FAQs, Replift dives deep. Every conversation, every query, every nuanced issue your customers face, Replift is there, learning and adapting. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eYour Privacy, Our Priority\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eWe Don’t Leak Your Data To OpenAI.\u003c/h3\u003e\n\n\u003cp\u003eHere’s the lowdown: at Replift we don’t leak your data to OpenAI like our competitors. We don’t just use words like “secure” and “private” because they’re trendy. We live by them. Imagine a vault, not just any vault, but one that\u0026#39;s impenetrable, guarded, and respects your data’s privacy like a sacred vow.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eSlash Costs, Boost Efficiency, Elevate Morale\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eBoost Your Team’s Morale and Efficiency with Replift — For Half the Cost\u003c/h3\u003e\n\n\u003cp\u003eIn every team, there’s always that one rep who just isn’t cutting it. We all know replacing them is a nightmare — the search, the training, the whole shebang. That\u0026#39;s where Replift comes in. For just half of what you’re paying your least effective team member, you can bring us on board. Imagine the relief your team will feel not having to pick up the slack anymore. Morale goes up. Customer satisfaction skyrockets. Plus, your team’s capacity to handle more grows, allowing you to scale support without scaling costs. It’s a win-win-win.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCut Costs Not Corners\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor half the price of your lowest-performing rep, Replift boosts efficiency and morale.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBoost Morale and Productivity\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eReplift relieves your team, improving performance and satisfaction across the board.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance Customer Satisfaction\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith Replift, expect faster solutions and happier customers, all within 24 hours of setup.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eQuality, Speed, Intelligence\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eAccept No Compromises\u003c/h3\u003e\n\n\u003cp\u003eOther AIs cut corners with cheaper, smaller models—we don’t compromise. Replift uses top-tier AI LLM\u0026#39;s, designed for speed, effectiveness, and, above all, accuracy.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eIntegration? A Piece of Cake.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eThink integrating AI sounds like a tech nightmare?\u003c/h3\u003e\n\n\u003cp\u003eThink again. Replift slides into Zendesk smoother than a hot knife through butter. Set up? 24 hours and it’s like it was always there, whispering sweet solutions into your reps’ ears.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eNot another AI tool or ChatGPT wrapper…\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eYour next best hire.™\u003c/h3\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install\u003c/h3\u003e\n\n\u003cp\u003eAfter clicking \u0026#39;Install\u0026#39; above, you\u0026#39;ll be guided through a quick onboarding process where you\u0026#39;ll grant access to Replift and register your replift account.  Then you\u0026#39;ll walk through a short guided install and your account will be up and running within a few hours.\u003c/p\u003e\n\n\u003ch3\u003eWhy was Replift created?\u003c/h3\u003e\n\n\u003cp\u003eWe started Replift out of frustration—seeing valuable insights get lost in the shuffle of shift changes and closed tickets. When one rep solves a problem, that solution should become part of your team’s permanent knowledge. Replift ensures that no solution is ever forgotten and continuously learns to handle future issues, even ones it has never seen before.\u003c/p\u003e\n\n\u003ch3\u003eWhat makes Replift different from other AI support tools?\u003c/h3\u003e\n\n\u003cp\u003eWhile most AI tools rely on basic and cheaper models that only scratch the surface, Replift uses a high-quality AI that learns dynamically from your entire communication history. This means it doesn’t just know your FAQs; it knows every question, every issue, and every resolution that has ever passed through your helpdesk.\u003c/p\u003e\n\n\u003ch3\u003eWhat exactly does Replift do?\u003c/h3\u003e\n\n\u003cp\u003eThink of Replift as your company’s memory—sharp, expansive, and ridiculously helpful. Unlike our competitors who only skim through FAQs, Replift dives deep into every conversation on your helpdesk, learning everything there is to know about supporting your product. It’s like having a super smart colleague who remembers every solution ever mentioned and shares it with the team. So, every time a support rep faces a ticket, Replift is right there, whispering the answer in their ear.\u003c/p\u003e\n\n\u003ch3\u003eHow does Replift save time?\u003c/h3\u003e\n\n\u003cp\u003eWith Replift, when one support rep solves a problem, all reps have access to the solution. This eliminates the need for repetitive problem-solving and ensures knowledge is shared effectively. Replift helps support reps spend less time figuring out what a customer is asking for, allowing them to respond to tickets faster. It also enables more tickets to be handled by each rep.\u003c/p\u003e\n\n\u003ch3\u003eHow does Replift enhance our customer support team?\u003c/h3\u003e\n\n\u003cp\u003eImagine every one of your support reps, from the rookies to the seasoned pros, having access to the collective intelligence of your entire operation. That’s Replift. It ensures even the newest rep on your team has the know-how of your most experienced member. This not only speeds up onboarding but significantly reduces the burnout by offloading the cognitive emotional load onto Replift. Plus, it helps reps craft clearer, more empathetic responses.\u003c/p\u003e\n\n\u003ch3\u003eHow quickly can Replift be integrated into our system?\u003c/h3\u003e\n\n\u003cp\u003eReplift is fully operational within a couple of hours after setup and works seamlessly with Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eHow much does this cost?\u003c/h3\u003e\n\n\u003cp\u003eBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at \u003ca href=\"https://replift.com/pricing\"\u003ereplift.com.com/pricing\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://replift.com\"\u003ehttps://replift.com\u003c/a\u003e and reach out to us with any questions!\u003c/p\u003e\n","raw_long_description":"#### Not another AI tool or ChatGPT wrapper…\n\n## Your Next Best Hire™\n\nEvery ticket, every chat, every word — Replift reads it all. It learns in real-time, equipping your support team with knowledge not just to answer but to solve even the most challenging of problems. Setup? A breeze. Training? Just a couple of hours. Integration? Seamless with Zendesk.\n\nReplift doesn't just support your team; it elevates them. Think of it as not just hiring another employee, but a force multiplier powering up every single one you already have.\n\nTry Replift Resolve AI for Zendesk free for 14 days!  No credit card required.\n___\n\n*Our Competitors Know Everything About your FAQs*\n\n**Replift knows everything about supporting your products.**\n\nThat’s where Replift changes the game. Unlike other AI solutions that play it safe by memorizing FAQs, Replift dives deep. Every conversation, every query, every nuanced issue your customers face, Replift is there, learning and adapting. \n___\n\n*Your Privacy, Our Priority*\n\n### We Don’t Leak Your Data To OpenAI.\n\nHere’s the lowdown: at Replift we don’t leak your data to OpenAI like our competitors. We don’t just use words like “secure” and “private” because they’re trendy. We live by them. Imagine a vault, not just any vault, but one that's impenetrable, guarded, and respects your data’s privacy like a sacred vow.\n\n___\n\n*Slash Costs, Boost Efficiency, Elevate Morale*\n\n### Boost Your Team’s Morale and Efficiency with Replift — For Half the Cost\n\nIn every team, there’s always that one rep who just isn’t cutting it. We all know replacing them is a nightmare — the search, the training, the whole shebang. That's where Replift comes in. For just half of what you’re paying your least effective team member, you can bring us on board. Imagine the relief your team will feel not having to pick up the slack anymore. Morale goes up. Customer satisfaction skyrockets. Plus, your team’s capacity to handle more grows, allowing you to scale support without scaling costs. It’s a win-win-win.\n\n**Cut Costs Not Corners**\n\nFor half the price of your lowest-performing rep, Replift boosts efficiency and morale.\n\n**Boost Morale and Productivity**\n\nReplift relieves your team, improving performance and satisfaction across the board.\n\n**Enhance Customer Satisfaction**\n\nWith Replift, expect faster solutions and happier customers, all within 24 hours of setup.\n\n___\n\n*Quality, Speed, Intelligence*\n\n### Accept No Compromises\n\nOther AIs cut corners with cheaper, smaller models—we don’t compromise. Replift uses top-tier AI LLM's, designed for speed, effectiveness, and, above all, accuracy.\n\n___\n\n*Integration? A Piece of Cake.*\n\n### Think integrating AI sounds like a tech nightmare?\n\nThink again. Replift slides into Zendesk smoother than a hot knife through butter. Set up? 24 hours and it’s like it was always there, whispering sweet solutions into your reps’ ears.\n\n___\n\n*Not another AI tool or ChatGPT wrapper…*\n\n### Your next best hire.™\n\n","raw_installation_instructions":"### How to Install\n\nAfter clicking 'Install' above, you'll be guided through a quick onboarding process where you'll grant access to Replift and register your replift account.  Then you'll walk through a short guided install and your account will be up and running within a few hours.\n\n### Why was Replift created?\n\nWe started Replift out of frustration—seeing valuable insights get lost in the shuffle of shift changes and closed tickets. When one rep solves a problem, that solution should become part of your team’s permanent knowledge. Replift ensures that no solution is ever forgotten and continuously learns to handle future issues, even ones it has never seen before.\n\n### What makes Replift different from other AI support tools?\n\nWhile most AI tools rely on basic and cheaper models that only scratch the surface, Replift uses a high-quality AI that learns dynamically from your entire communication history. This means it doesn’t just know your FAQs; it knows every question, every issue, and every resolution that has ever passed through your helpdesk.\n\n### What exactly does Replift do?\n\nThink of Replift as your company’s memory—sharp, expansive, and ridiculously helpful. Unlike our competitors who only skim through FAQs, Replift dives deep into every conversation on your helpdesk, learning everything there is to know about supporting your product. It’s like having a super smart colleague who remembers every solution ever mentioned and shares it with the team. So, every time a support rep faces a ticket, Replift is right there, whispering the answer in their ear.\n\n### How does Replift save time?\n\nWith Replift, when one support rep solves a problem, all reps have access to the solution. This eliminates the need for repetitive problem-solving and ensures knowledge is shared effectively. Replift helps support reps spend less time figuring out what a customer is asking for, allowing them to respond to tickets faster. It also enables more tickets to be handled by each rep.\n\n### How does Replift enhance our customer support team?\n\nImagine every one of your support reps, from the rookies to the seasoned pros, having access to the collective intelligence of your entire operation. That’s Replift. It ensures even the newest rep on your team has the know-how of your most experienced member. This not only speeds up onboarding but significantly reduces the burnout by offloading the cognitive emotional load onto Replift. Plus, it helps reps craft clearer, more empathetic responses.\n\n### How quickly can Replift be integrated into our system?\n\nReplift is fully operational within a couple of hours after setup and works seamlessly with Zendesk.\n\n### How much does this cost?\nBegin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at [replift.com.com/pricing](https://replift.com/pricing).\n\nLearn more at [https://replift.com](https://replift.com) and reach out to us with any questions!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1038498.apps.zdusercontent.com/1038498/assets/1717015160-ef554661f03444bdcbf2ce5bb79ba7ec/logo-small.png","large_icon":"https://1038498.apps.zdusercontent.com/1038498/assets/1717015160-ef554661f03444bdcbf2ce5bb79ba7ec/logo.png","screenshots":["https://1038498.apps.zdusercontent.com/1038498/assets/1717015160-ef554661f03444bdcbf2ce5bb79ba7ec/screenshot-0.png","https://1038498.apps.zdusercontent.com/1038498/assets/1717015160-ef554661f03444bdcbf2ce5bb79ba7ec/screenshot-1.png","https://1038498.apps.zdusercontent.com/1038498/assets/1717015160-ef554661f03444bdcbf2ce5bb79ba7ec/screenshot-2.png"],"installation_count":0},{"id":1039119,"name":"UpBrains AI Workflow Automation","state":"published","version":"1.5","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-24T00:01:00Z","updated_at":"2026-03-03T15:01:13Z","terms_conditions_url":null,"app_organization":{"id":5618,"name":"UpBrains AI Inc.","email":"support@upbrains.ai","website":"https://upbrainsai.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-06-07T15:51:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://upbrains.ai/pricing"},"location_names":[],"last_update_time":"2026-03-03T15:01:11Z","owner_id":269519,"author_name":"UpBrains AI","author_email":"support@upbrains.ai","author_url":"https://upbrains.ai/","short_description":"AI agents for Order Processing, Invoice Processing, and CoA Documents","long_description":"\u003ch3\u003eAI Agents for Document-Centric Business Processes\u003c/h3\u003e\n\n\u003cp\u003eUpBrains AI enables teams to build and deploy intelligent AI agents that automate document-centric workflows—from processing customer orders to validating supplier invoices to managing quality documents.  \u003c/p\u003e\n\n\u003ch3\u003eKey Business Processes\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuote-to-Cash\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n* Intelligent ticket triage and routing based on document content\u003cbr\u003e\u003cbr\u003e\n* Automated quote response generation from RFQ attachments\u003cbr\u003e\u003cbr\u003e\n* Order information extraction and processing from POs and confirmations  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProcure-to-Pay\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n* Extract data from supplier invoices, POs, and packing slips\u003cbr\u003e\u003cbr\u003e\n* Automated 3-way matching between invoices, purchase orders, and warehouse receipts\u003cbr\u003e\u003cbr\u003e\n* Exception flagging and approval workflow automation  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuality Management\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n* Extract and validate data from Certificates of Analysis (CoA) and quality documents\u003cbr\u003e\u003cbr\u003e\n* Automated expiry date validation and compliance checks\u003cbr\u003e\u003cbr\u003e\n* Spec range verification against product specifications\u003cbr\u003e\u003cbr\u003e\n* Lifecycle event management for quality and regulatory workflows  \u003c/p\u003e\n\n\u003ch3\u003eBuild Custom AI Agents\u003c/h3\u003e\n\n\u003cp\u003eCreate your own AI agents tailored to your business processes:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVisual Workflow Builder\u003c/strong\u003e - Design multi-step automations with a no-code interface\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Extractors\u003c/strong\u003e - Define extraction rules for your proprietary document formats\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConditional Logic\u003c/strong\u003e - Route documents, update fields, and trigger actions based on extracted data\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThird-Party Integrations\u003c/strong\u003e - Connect to ERPs, CRMs, and other business systems\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt for Operations Teams\u003c/h3\u003e\n\n\u003cp\u003eTrusted by distributors, manufacturers, and supply chain teams processing thousands of documents monthly. Reduce manual document handling by 90+% with 98+% accuracy.  \u003c/p\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit \u003ca href=\"https://upbrains.ai\"\u003eupbrains.ai\u003c/a\u003e and create a free account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConnect your Zendesk account (14-day free trial, no credit card)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate an AI agent using a prebuilt template or build your own\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure triggers, extractors, and workflow logic\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePublish to start automating document workflows immediately\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee \u003ca href=\"https://upbrains.ai/documentation/connecting-upbrains-to-zendesk\"\u003eConnecting UpBrains to Zendesk\u003c/a\u003e for setup instructions.  \u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eUpBrains AI accesses documents only when workflows are triggered. Our AI agents offer a No Data Retention option—processing results are stored only in Zendesk or your designated systems. See our \u003ca href=\"https://upbrains.ai/privacy\"\u003ePrivacy Policy\u003c/a\u003e.  \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmail: support@upbrains.ai\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDocumentation: https://upbrains.ai/documentation\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBook a demo: https://calendly.com/upbrains-ai/30min\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit \u003ca href=\"https://upbrains.ai\"\u003eupbrains.ai\u003c/a\u003e and create a free account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eComplete onboarding and connect your Zendesk account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate a new AI agent and select a Zendesk trigger\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose a prebuilt template (Quote-to-Cash, Procure-to-Pay, Quality Management) or build a custom workflow\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure extractors, logic, and actions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTest and publish to activate\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed instructions, see \u003ca href=\"https://upbrains.ai/documentation/connecting-upbrains-to-zendesk\"\u003eConnecting UpBrains to Zendesk\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### AI Agents for Document-Centric Business Processes  \n\nUpBrains AI enables teams to build and deploy intelligent AI agents that automate document-centric workflows—from processing customer orders to validating supplier invoices to managing quality documents.  \n\n### Key Business Processes  \n\n**Quote-to-Cash**  \n* Intelligent ticket triage and routing based on document content  \n* Automated quote response generation from RFQ attachments  \n* Order information extraction and processing from POs and confirmations  \n\n**Procure-to-Pay**  \n* Extract data from supplier invoices, POs, and packing slips  \n* Automated 3-way matching between invoices, purchase orders, and warehouse receipts  \n* Exception flagging and approval workflow automation  \n\n**Quality Management**  \n* Extract and validate data from Certificates of Analysis (CoA) and quality documents  \n* Automated expiry date validation and compliance checks  \n* Spec range verification against product specifications  \n* Lifecycle event management for quality and regulatory workflows  \n\n### Build Custom AI Agents  \n\nCreate your own AI agents tailored to your business processes:  \n\n* **Visual Workflow Builder** - Design multi-step automations with a no-code interface  \n* **Custom Extractors** - Define extraction rules for your proprietary document formats  \n* **Conditional Logic** - Route documents, update fields, and trigger actions based on extracted data  \n* **Third-Party Integrations** - Connect to ERPs, CRMs, and other business systems  \n\n### Built for Operations Teams  \n\nTrusted by distributors, manufacturers, and supply chain teams processing thousands of documents monthly. Reduce manual document handling by 90+% with 98+% accuracy.  \n\n### Getting Started  \n\n1. Visit [upbrains.ai](https://upbrains.ai) and create a free account  \n2. Connect your Zendesk account (14-day free trial, no credit card)  \n3. Create an AI agent using a prebuilt template or build your own  \n4. Configure triggers, extractors, and workflow logic  \n5. Publish to start automating document workflows immediately  \n\nSee [Connecting UpBrains to Zendesk](https://upbrains.ai/documentation/connecting-upbrains-to-zendesk) for setup instructions.  \n\n### Data \u0026 Privacy  \n\nUpBrains AI accesses documents only when workflows are triggered. Our AI agents offer a No Data Retention option—processing results are stored only in Zendesk or your designated systems. See our [Privacy Policy](https://upbrains.ai/privacy).  \n\n### Support  \n\n* Email: support@upbrains.ai  \n* Documentation: https://upbrains.ai/documentation  \n* Book a demo: https://calendly.com/upbrains-ai/30min","raw_installation_instructions":"### Installation  \n\n1. Visit [upbrains.ai](https://upbrains.ai) and create a free account  \n2. Complete onboarding and connect your Zendesk account  \n3. Create a new AI agent and select a Zendesk trigger  \n4. Choose a prebuilt template (Quote-to-Cash, Procure-to-Pay, Quality Management) or build a custom workflow  \n5. Configure extractors, logic, and actions  \n6. Test and publish to activate  \n\nFor detailed instructions, see [Connecting UpBrains to Zendesk](https://upbrains.ai/documentation/connecting-upbrains-to-zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1039119.apps.zdusercontent.com/1039119/assets/1769537053-d19d97c8fcfadaced7ffe0ffff393b26/logo-small.png","large_icon":"https://1039119.apps.zdusercontent.com/1039119/assets/1769537053-d19d97c8fcfadaced7ffe0ffff393b26/logo.png","screenshots":["https://1039119.apps.zdusercontent.com/1039119/assets/1769537053-d19d97c8fcfadaced7ffe0ffff393b26/screenshot-0.png","https://1039119.apps.zdusercontent.com/1039119/assets/1769537053-d19d97c8fcfadaced7ffe0ffff393b26/screenshot-1.png","https://1039119.apps.zdusercontent.com/1039119/assets/1769537053-d19d97c8fcfadaced7ffe0ffff393b26/screenshot-2.png"],"installation_count":0},{"id":1039538,"name":"Officely AI","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2943272,"app_id":1039538,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-26T09:50:55Z","updated_at":"2024-05-26T09:50:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2960167,"app_id":1039538,"name":"email","kind":"text","required":true,"position":1,"created_at":"2024-06-17T17:56:26Z","updated_at":"2024-06-17T17:56:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2955568,"app_id":1039538,"name":"agent_id","kind":"text","required":false,"position":2,"created_at":"2024-06-11T17:28:01Z","updated_at":"2024-06-11T17:28:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2955569,"app_id":1039538,"name":"apiToken","kind":"text","required":false,"position":3,"created_at":"2024-06-11T17:28:01Z","updated_at":"2024-06-11T17:28:01Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3223478,"app_id":1039538,"name":"piiEnpoint","kind":"text","required":false,"position":4,"created_at":"2025-04-30T17:45:50Z","updated_at":"2025-04-30T17:45:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3223479,"app_id":1039538,"name":"apiKey","kind":"text","required":false,"position":5,"created_at":"2025-04-30T17:45:50Z","updated_at":"2025-04-30T17:45:50Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2960168,"app_id":1039538,"name":"helpCenter","kind":"checkbox","required":false,"position":6,"created_at":"2024-06-17T17:56:26Z","updated_at":"2025-04-14T19:09:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4466,"entity_id":1039538,"app_id":1039538,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-26T09:50:57.000Z","updated_at":"2024-05-26T09:50:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-26T09:50:55Z","updated_at":"2025-04-30T17:45:50Z","terms_conditions_url":null,"app_organization":{"id":6282,"name":"agentim.ai","email":"hello@agentim.ai","website":"https://agentim.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-06-04T16:21:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://officely.ai"},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-30T17:45:47Z","owner_id":269519,"author_name":"Officely","author_email":"info@officely.ai","author_url":"https://officely.ai","short_description":"Solve Support Tickets with a Team of AI Agents","long_description":"\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/84f30f27-835b-4785-8621-b272636c55ab.png\" alt=\"Officely AI Logo\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHey 👋 COO? VP of Support? Head of Support?\u003c/h3\u003e\n\n\u003cp\u003eWe solve support tickets for you! We help your team respond better and faster by understanding the tone of voice and context, and we handle repetitive tickets that don\u0026#39;t require human intervention.\u003c/p\u003e\n\n\u003ch4\u003eOfficely tackles the following main issues:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eHuman Resources\u003c/li\u003e\n\u003cli\u003eCosts\u003c/li\u003e\n\u003cli\u003eRepetitive tasks\u003c/li\u003e\n\u003cli\u003eMistakes\u003c/li\u003e\n\u003cli\u003eTraining\u003c/li\u003e\n\u003cli\u003ePoor user experience\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eHow it works:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWorkspace App:\u003c/strong\u003e This initial step helps us learn what the team modifies and what remains unchanged, allowing us to automate replies accordingly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFull auto-reply\u003c/strong\u003e for top cases that do not change at all.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eCheck out the app in action:\u003c/h4\u003e\n\n\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/fa6eebed-761f-48ed-b100-b558e6412c0d.gif\" alt=\"Officely AI in action\"\u003e\u003c/p\u003e\n\n\u003ch4\u003eIs it for your company?\u003c/h4\u003e\n\n\u003cp\u003e👉🏼 Swamped with over 1,000 customer tickets a day?\u003c/p\u003e\n\n\u003cp\u003e👉🏼 Want to automate responses without losing the personal touch?\u003c/p\u003e\n\n\u003cp\u003e👉🏼 Want an AI assistant that helps your team craft answers, boosting efficiency and satisfaction?\u003c/p\u003e\n\n\u003ch3\u003eFAQ:\u003c/h3\u003e\n\n\u003ch4\u003e❓Why do I need a team of AI agents?\u003c/h4\u003e\n\n\u003cp\u003eMultiple agents manage permissions, understand data, and adjust tone better. They collaborate to provide precise, suited responses.\u003c/p\u003e\n\n\u003ch4\u003e❓Do you offer API and webhook integration?\u003c/h4\u003e\n\n\u003cp\u003eYes, we provide API and webhook integration to connect your AI agent to other tools and systems, automate tasks, and streamline your workflow.\u003c/p\u003e\n\n\u003ch4\u003e❓Does Officely integrate with Chat GPT?\u003c/h4\u003e\n\n\u003cp\u003eYes, Officely integrates with GPT, Claude, LLaMA, and more. We go beyond simple API connections to these models, employing our own machine learning processes.\u003c/p\u003e\n\n\u003ch4\u003e❓How long is the trial period?\u003c/h4\u003e\n\n\u003cp\u003eOur Workspace app on Zendesk is not time-limited but operates in demo mode only, without publishing or integration options.\u003c/p\u003e\n\n\u003ch4\u003e❓How do you keep our data secure?\u003c/h4\u003e\n\n\u003cp\u003eData security is top of mind for us. Surprise us!\u003c/p\u003e\n\n\u003cp\u003e🔐 SOC2 - On the way :)\u003c/p\u003e\n\n\u003cp\u003e🔐 GDPR - On the way :)\u003c/p\u003e\n\n\u003cp\u003e🔐 ISO 27001 - On the way :)\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eContact us at enterprise@officely.ai if you need an NDA or Enterprise security questionnaire.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch4\u003e❓Who we are?\u003c/h4\u003e\n\n\u003cp\u003eWe are Officely AI. We\u0026#39;re here to:\u003c/p\u003e\n\n\u003cp\u003e1️⃣ Help your team get the right answers fast.\u003c/p\u003e\n\n\u003cp\u003e2️⃣ Solve (for real) support tickets using AI.\u003c/p\u003e\n\n\u003cp\u003e3️⃣ Adapt all LLMs models to one place.\u003c/p\u003e\n\n\u003cp\u003eYou can read more about us \u003ca href=\"https://www.officely.ai/about-us\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSign up and get Workspace now!\u003c/h3\u003e\n\n\u003cp\u003eGet started with the Workspace App for Free! 👇\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to Set Up:\u003c/h2\u003e\n\n\u003cp\u003eTo install and activate the app, please follow the instructions below:\u003c/p\u003e\n\n\u003ch4\u003eVideo Tutorial:\u003c/h4\u003e\n\n\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/62b9b459-1327-4f86-b1e2-1c1cf45df374.gif\" alt=\"Setup Guide\"\u003e\u003c/p\u003e\n\n\u003ch4\u003eStep-by-Step Guide:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace by clicking the \u0026quot;Install\u0026quot; button on the top right corner of this page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the app installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to your Zendesk Support screen (Zendesk Agent Workspace). You will see the new Officely AI - Workspace icon (Namaste) on the Navigation Bar to your left.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Admin email (Important: Use an Admin user email, not your standard support email) and provide your company information. Then click on \u0026quot;Create An Account\u0026quot; and authorize the app to access your Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the page, and you\u0026#39;re done! The app is now active, and your dashboard will display our onboarding instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/36daeb35-c01d-46fd-bb61-47bda5ea3faa.png\" alt=\"Officely AI - Workspace\"\u003e\u003c/p\u003e\n","raw_long_description":"\n![Officely AI Logo](https://officelyfiles.s3.eu-west-1.amazonaws.com/84f30f27-835b-4785-8621-b272636c55ab.png)\n\n### Hey 👋 COO? VP of Support? Head of Support?\n\nWe solve support tickets for you! We help your team respond better and faster by understanding the tone of voice and context, and we handle repetitive tickets that don't require human intervention.\n\n#### Officely tackles the following main issues:\n\n- Human Resources\n- Costs\n- Repetitive tasks\n- Mistakes\n- Training\n- Poor user experience\n\n#### How it works:\n\n1. **Workspace App:** This initial step helps us learn what the team modifies and what remains unchanged, allowing us to automate replies accordingly.\n\n2. **Full auto-reply** for top cases that do not change at all.\n\n#### Check out the app in action:\n\n![Officely AI in action](https://officelyfiles.s3.eu-west-1.amazonaws.com/fa6eebed-761f-48ed-b100-b558e6412c0d.gif)\n\n#### Is it for your company?\n\n👉🏼 Swamped with over 1,000 customer tickets a day?\n\n👉🏼 Want to automate responses without losing the personal touch?\n\n👉🏼 Want an AI assistant that helps your team craft answers, boosting efficiency and satisfaction?\n\n### FAQ:\n\n#### ❓Why do I need a team of AI agents?\n\nMultiple agents manage permissions, understand data, and adjust tone better. They collaborate to provide precise, suited responses.\n\n#### ❓Do you offer API and webhook integration?\n\nYes, we provide API and webhook integration to connect your AI agent to other tools and systems, automate tasks, and streamline your workflow.\n\n#### ❓Does Officely integrate with Chat GPT?\n\nYes, Officely integrates with GPT, Claude, LLaMA, and more. We go beyond simple API connections to these models, employing our own machine learning processes.\n\n#### ❓How long is the trial period?\n\nOur Workspace app on Zendesk is not time-limited but operates in demo mode only, without publishing or integration options.\n\n#### ❓How do you keep our data secure?\n\nData security is top of mind for us. Surprise us!\n\n🔐 SOC2 - On the way :)\n\n🔐 GDPR - On the way :)\n\n🔐 ISO 27001 - On the way :)\n\n*Contact us at enterprise@officely.ai if you need an NDA or Enterprise security questionnaire.*\n\n#### ❓Who we are?\n\nWe are Officely AI. We're here to:\n\n1️⃣ Help your team get the right answers fast.\n\n2️⃣ Solve (for real) support tickets using AI.\n\n3️⃣ Adapt all LLMs models to one place.\n\nYou can read more about us [here](https://www.officely.ai/about-us).\n\n### Sign up and get Workspace now!\n\nGet started with the Workspace App for Free! 👇\n","raw_installation_instructions":"\n## How to Set Up:\n\nTo install and activate the app, please follow the instructions below:\n\n#### Video Tutorial:\n\n![Setup Guide](https://officelyfiles.s3.eu-west-1.amazonaws.com/62b9b459-1327-4f86-b1e2-1c1cf45df374.gif)\n\n#### Step-by-Step Guide:\n\n1. Install the app from the Zendesk Marketplace by clicking the \"Install\" button on the top right corner of this page.\n\n2. Complete the app installation process.\n\n3. Navigate to your Zendesk Support screen (Zendesk Agent Workspace). You will see the new Officely AI - Workspace icon (Namaste) on the Navigation Bar to your left.\n\n4. Enter your Zendesk Admin email (Important: Use an Admin user email, not your standard support email) and provide your company information. Then click on \"Create An Account\" and authorize the app to access your Zendesk.\n\n5. Refresh the page, and you're done! The app is now active, and your dashboard will display our onboarding instructions.\n\n![Officely AI - Workspace](https://officelyfiles.s3.eu-west-1.amazonaws.com/36daeb35-c01d-46fd-bb61-47bda5ea3faa.png)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1039538.apps.zdusercontent.com/1039538/assets/1745990561-11a76b87fa25ecd8d45dc426858dc9c8/logo-small.png","large_icon":"https://1039538.apps.zdusercontent.com/1039538/assets/1745990561-11a76b87fa25ecd8d45dc426858dc9c8/logo.png","screenshots":["https://1039538.apps.zdusercontent.com/1039538/assets/1745990561-11a76b87fa25ecd8d45dc426858dc9c8/screenshot-0.png","https://1039538.apps.zdusercontent.com/1039538/assets/1745990561-11a76b87fa25ecd8d45dc426858dc9c8/screenshot-1.png","https://1039538.apps.zdusercontent.com/1039538/assets/1745990561-11a76b87fa25ecd8d45dc426858dc9c8/screenshot-2.png"],"installation_count":4},{"id":1039986,"name":"Urgentime","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":2944219,"app_id":1039986,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-28T12:39:21Z","updated_at":"2024-05-28T12:39:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4467,"entity_id":1039986,"app_id":1039986,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-28T12:39:22.000Z","updated_at":"2024-05-28T12:39:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"fr","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-28T12:39:20Z","updated_at":"2025-04-04T00:11:51Z","terms_conditions_url":null,"app_organization":{"id":6439,"name":"Urgentime","email":"jovien@urgentime.com","website":"https://urgentime.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-09-26T16:16:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://urgentime.com/nos-tarifs/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-09-25T16:47:53Z","owner_id":269519,"author_name":"Support Urgentime","author_email":"support@urgentime.com","author_url":"https://urgentime.com","short_description":"The benchmark for video diagnostics","long_description":"\u003ch3\u003eSolution Description\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eUrgentime\u003c/strong\u003e is a video solution that allows companies to improve their customer support by integrating features such as screen sharing, photo capturing, and real-time pointers. With our simple and intuitive technology, your teams can offer fast and personalized assistance without requiring additional installation or travel. \u003c/p\u003e\n\n\u003cp\u003eWith one click, a text message, and a video call starts. Fully connected in real time to \u003cstrong\u003eZendesk\u003c/strong\u003e, there\u0026#39;s no need to manually input your ticket data, everything is automated.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAbout the Company\u003c/h3\u003e\n\n\u003cp\u003eAt \u003cstrong\u003eUrgentime\u003c/strong\u003e, our mission is to revolutionize remote customer relationships by making them smoother, more responsive, and more human. We have worked hand in hand with healthcare professionals, emergency services, and businesses from all sectors to create a solution that meets the growing needs for remote interactions. \u003c/p\u003e\n\n\u003cp\u003eWith this expertise, our technology simplifies communication while increasing the efficiency of interventions. Our vision is clear: to make support as simple as a phone call, but with the efficiency of video. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eOur Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time video calls\u003c/strong\u003e: no app download required, everything happens directly through the browser. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScreen sharing\u003c/strong\u003e: for a more interactive visual assistance. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScreenshot and photo capturing\u003c/strong\u003e: to visually document issues encountered. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePointer and annotations\u003c/strong\u003e: precise real-time guidance to help your customers step by step. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOver 60 industry-specific features\u003c/strong\u003e: Urgentime adapts to your specific needs, whether for after-sales service, maintenance, or customer support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eBenefits of Our Solution\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTime saving\u003c/strong\u003e: faster problem resolution with a 40% reduction in delays. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased customer satisfaction\u003c/strong\u003e: up to a 50% increase in customer satisfaction through video interaction. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePersonalized support\u003c/strong\u003e: features designed for a better understanding of problems. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduced travel\u003c/strong\u003e: no need to travel, 70% of issues are resolved on the first call. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccessibility\u003c/strong\u003e: an intuitive solution available directly from a smartphone or browser, without a dedicated app. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEase of use\u003c/strong\u003e: our solution is so simple that even a 5-year-old could use it!\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstalling the application\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on install at the top of the page\u003c/li\u003e\n\u003cli\u003eChoose the Zendesk instance where you want to install it\u003c/li\u003e\n\u003cli\u003eAccept the necessary permissions\u003c/li\u003e\n\u003cli\u003eAnd that\u0026#39;s it!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Solution Description \n\n **Urgentime** is a video solution that allows companies to improve their customer support by integrating features such as screen sharing, photo capturing, and real-time pointers. With our simple and intuitive technology, your teams can offer fast and personalized assistance without requiring additional installation or travel. \n\n With one click, a text message, and a video call starts. Fully connected in real time to **Zendesk**, there's no need to manually input your ticket data, everything is automated.\n\n---\n\n### About the Company \n\n At **Urgentime**, our mission is to revolutionize remote customer relationships by making them smoother, more responsive, and more human. We have worked hand in hand with healthcare professionals, emergency services, and businesses from all sectors to create a solution that meets the growing needs for remote interactions. \n\n With this expertise, our technology simplifies communication while increasing the efficiency of interventions. Our vision is clear: to make support as simple as a phone call, but with the efficiency of video. \n\n---\n\n### Our Features \n\n - **Real-time video calls**: no app download required, everything happens directly through the browser. \n - **Screen sharing**: for a more interactive visual assistance. \n - **Screenshot and photo capturing**: to visually document issues encountered. \n - **Pointer and annotations**: precise real-time guidance to help your customers step by step. \n - **Over 60 industry-specific features**: Urgentime adapts to your specific needs, whether for after-sales service, maintenance, or customer support.\n\n---\n\n### Benefits of Our Solution \n\n - **Time saving**: faster problem resolution with a 40% reduction in delays. \n - **Increased customer satisfaction**: up to a 50% increase in customer satisfaction through video interaction. \n - **Personalized support**: features designed for a better understanding of problems. \n - **Reduced travel**: no need to travel, 70% of issues are resolved on the first call. \n - **Accessibility**: an intuitive solution available directly from a smartphone or browser, without a dedicated app. \n - **Ease of use**: our solution is so simple that even a 5-year-old could use it!","raw_installation_instructions":"### Installing the application \n\n1. Click on install at the top of the page\n2. Choose the Zendesk instance where you want to install it\n3. Accept the necessary permissions\n4. And that's it!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1039986.apps.zdusercontent.com/1039986/assets/1727255914-f8602916a102ac811319184d1ed4333f/logo-small.png","large_icon":"https://1039986.apps.zdusercontent.com/1039986/assets/1727255914-f8602916a102ac811319184d1ed4333f/logo.png","screenshots":["https://1039986.apps.zdusercontent.com/1039986/assets/1727255914-f8602916a102ac811319184d1ed4333f/screenshot-0.png","https://1039986.apps.zdusercontent.com/1039986/assets/1727255914-f8602916a102ac811319184d1ed4333f/screenshot-1.png","https://1039986.apps.zdusercontent.com/1039986/assets/1727255914-f8602916a102ac811319184d1ed4333f/screenshot-2.png"],"installation_count":1},{"id":1040322,"name":"Relay","state":"published","version":"3.15.2","framework_version":"2.0","parameters":[{"id":2945014,"app_id":1040322,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-29T19:56:49Z","updated_at":"2024-05-29T19:56:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2945008,"app_id":1040322,"name":"appId","kind":"text","required":false,"position":1,"created_at":"2024-05-29T19:56:48Z","updated_at":"2025-08-05T17:53:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2945009,"app_id":1040322,"name":"authorizationToken","kind":"text","required":false,"position":2,"created_at":"2024-05-29T19:56:48Z","updated_at":"2025-08-05T17:53:05Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2945012,"app_id":1040322,"name":"messageBlackout","kind":"number","required":false,"position":3,"created_at":"2024-05-29T19:56:49Z","updated_at":"2026-01-29T14:34:40Z","default_value":"30","secure":false,"scopes":null,"options":null},{"id":3487148,"app_id":1040322,"name":"lastMigratedVersion","kind":"hidden","required":false,"position":4,"created_at":"2026-01-29T14:34:40Z","updated_at":"2026-01-29T14:34:40Z","default_value":"0.0.0","secure":false,"scopes":null,"options":null},{"id":3092877,"app_id":1040322,"name":"lastSyncTime","kind":"hidden","required":false,"position":5,"created_at":"2024-10-30T14:45:56Z","updated_at":"2026-01-29T14:34:40Z","default_value":"0","secure":false,"scopes":null,"options":null},{"id":3309079,"app_id":1040322,"name":"campaignLastSyncTime","kind":"hidden","required":false,"position":6,"created_at":"2025-08-14T15:04:46Z","updated_at":"2026-01-29T14:34:40Z","default_value":"0","secure":false,"scopes":null,"options":null},{"id":2945013,"app_id":1040322,"name":"subdomain","kind":"text","required":true,"position":7,"created_at":"2024-05-29T19:56:49Z","updated_at":"2026-01-29T14:34:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4470,"entity_id":1040322,"app_id":1040322,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-29T19:56:50.000Z","updated_at":"2024-05-29T19:56:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":3,"count":{"4":1,"3":2,"5":1,"1":1,"2":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-29T19:56:47Z","updated_at":"2026-09-16T11:35:29Z","terms_conditions_url":null,"app_organization":{"id":6422,"name":"Zendesk Labs","email":"support@zendesk.com","website":"https://zendesklabs.zendesk.com/hc/en-us","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2,3,7],"date_published":"2024-05-30T15:49:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","background"],"last_update_time":"2024-08-02T15:39:11Z","owner_id":269519,"author_name":"Zendesk Labs","author_email":"support@zendesk.com","author_url":"https://zendesklabs.zendesk.com/hc/en-us","short_description":"Create \u0026 send WhatsApp and SMS campaigns with this app by Zendesk Labs.","long_description":"\u003cp\u003e\u003cem\u003eRelay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor \u003ca href=\"https://support.zendesk.com/hc/pt-br/articles/7051551958426-Instala%C3%A7%C3%A3o-e-uso-do-aplicativo-de-mensagens-Relay\"\u003evisite esta página\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eRelay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor \u003ca href=\"https://support.zendesk.com/hc/es/articles/7051551958426-Instalaci%C3%B3n-y-uso-de-la-aplicaci%C3%B3n-de-mensajer%C3%ADa-Relay\"\u003evisite esta página\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eRelay is your proactive WhatsApp \u0026amp; SMS bulk messaging tool, created by Zendesk Labs. What are some reasons to leverage Relay? Common use cases include\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eProactively communicating service incidents\u003c/li\u003e\n\u003cli\u003eTargeting VIP customers for special events, promotions, etc\u003c/li\u003e\n\u003cli\u003eCommunicating with attendees of special events\u003c/li\u003e\n\u003cli\u003eSoliciting additional feedback from loyal customers\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Relay you can:\u003c/p\u003e\n\n\u003ch3\u003eCreate a new template for WhatsApp or SMS\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSubmit templates to Meta for approval using rich text\u003c/li\u003e\n\u003cli\u003eInsert dynamic values from your user’s existing data to personalize templates\u003c/li\u003e\n\u003cli\u003eInclude images, headers, call to action links and buttons, and quick replies\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCreate audience segments\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and save your audience segment using Zendesk search or conditions on user data (up to 10,000 users at a time)\u003c/li\u003e\n\u003cli\u003eReuse the same segments to compare their performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCreate campaigns\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend a campaign to end users in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eManually include or exclude contacts in a campaign audience\u003c/li\u003e\n\u003cli\u003eAutomatically protect users from receiving duplicated messages\u003c/li\u003e\n\u003cli\u003ePopulate dynamic variables in personalized templates\u003c/li\u003e\n\u003cli\u003eView the status of campaign sends as it progresses as well as contacts per campaign, and their delivery status\u003c/li\u003e\n\u003cli\u003eReport on campaigns with delivered and opened rates\u003c/li\u003e\n\u003cli\u003eCompare the performance of two campaigns with basic A/B testing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more about configuring the app, creating templates, and sending templates at \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/7051551958426\"\u003ethis Help Center article\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/p\u003e\n\n\u003ch4\u003eWhat you need to know about Zendesk Labs:\u003c/h4\u003e\n\n\u003cp\u003eThis app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.\u003c/p\u003e\n\n\u003cp\u003eTo learn more about Zendesk Labs projects, and get engaged in the process, \u003ca href=\"https://zendesklabs.zendesk.com/hc/en-us\"\u003eplease visit our website\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt By Zendesk Application Agreement\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cem\u003eRelay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor \u003ca href=\"https://support.zendesk.com/hc/pt-br/articles/7051551958426-Instala%C3%A7%C3%A3o-e-uso-do-aplicativo-de-mensagens-Relay\"\u003evisite esta página\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eRelay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor \u003ca href=\"https://support.zendesk.com/hc/es/articles/7051551958426-Instalaci%C3%B3n-y-uso-de-la-aplicaci%C3%B3n-de-mensajer%C3%ADa-Relay\"\u003evisite esta página\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat you need:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eYou\u0026#39;re an admin\u003c/li\u003e\n\u003cli\u003eYou \u003cstrong\u003emust\u003c/strong\u003e have a Zendesk Suite Pro or higher account\u003c/li\u003e\n\u003cli\u003eYou \u003cstrong\u003emust\u003c/strong\u003e \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects\"\u003eturn on custom objects\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eYou have at least one integration with WhatsApp or SMS (Twilio or MessageBird) or Talk Text\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSteps:\u003c/h3\u003e\n\n\u003ch4\u003eIf you are planning to use Sunshine Conversations, you need to activate Sunshine Conversations API\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate your API Key\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAdmin Center → Apps and integrations → Conversations API\u003c/li\u003e\n\u003cli\u003eSelect “Create API”\u003c/li\u003e\n\u003cli\u003eWrite a name for the key, i.e., Key for Relay\u003c/li\u003e\n\u003cli\u003eSelect Next\u003c/li\u003e\n\u003cli\u003eSave the \u003cstrong\u003eApp ID\u003c/strong\u003e, \u003cstrong\u003eKey ID\u003c/strong\u003e, and \u003cstrong\u003eSecret Key\u003c/strong\u003e to a notepad\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBuild a secure Authorization Token\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://zendesklabs.zendesk.com/hc/en-us/p/sunco-token-generator\"\u003eGo to this Sunco token generator\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eInput your saved \u003cstrong\u003eKey ID\u003c/strong\u003e and \u003cstrong\u003eSecret Key\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSelect Generate Token\u003c/li\u003e\n\u003cli\u003eSave the provided token\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eIf you are planning to use Talk text\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-text\"\u003eIf you don\u0026#39;t have a Talk number, add one\u003c/a\u003e\n\n\u003col\u003e\n\u003cli\u003eAdmin Center → Channels → Text\u003c/li\u003e\n\u003cli\u003eAdd a number by clicking on Add number\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAgents who will use Talk text with Relay must have \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882966170-Giving-agents-access-to-Talk\"\u003eaccess to Zendesk Talk\u003c/a\u003e with at least team lead role. \u003c/p\u003e\n\n\u003ch4\u003eInstall the app\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect the Install button in the upper right of this marketplace listing\u003c/li\u003e\n\u003cli\u003eSelect Install again\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor Sunshine Conversations, fill out the \u003cstrong\u003eApp ID\u003c/strong\u003e and \u003cstrong\u003eAuthorization Token\u003c/strong\u003e, which you saved in steps 1.5 and 2.4. If you do not want to use WhatsApp and will only use this for SMS, you can enter a random string into this field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptional:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eYou can change the number of “Blackout” days - this setting prevents you from sending a duplicate template to someone within the number of days referenced\u003c/li\u003e\n\u003cli\u003eYou can restrict this app to certain staff by Role or by Group\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install - you\u0026#39;re all set!\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eReady to learn how to use Relay? Head to the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/7051551958426\"\u003eHelp Center for step by step instructions\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"*Relay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor [visite esta página](https://support.zendesk.com/hc/pt-br/articles/7051551958426-Instala%C3%A7%C3%A3o-e-uso-do-aplicativo-de-mensagens-Relay).*\n***\n*Relay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor [visite esta página](https://support.zendesk.com/hc/es/articles/7051551958426-Instalaci%C3%B3n-y-uso-de-la-aplicaci%C3%B3n-de-mensajer%C3%ADa-Relay).*\n***\nRelay is your proactive WhatsApp \u0026 SMS bulk messaging tool, created by Zendesk Labs. What are some reasons to leverage Relay? Common use cases include\n\n- Proactively communicating service incidents\n- Targeting VIP customers for special events, promotions, etc\n- Communicating with attendees of special events\n- Soliciting additional feedback from loyal customers\n\nWith Relay you can:\n\n### Create a new template for WhatsApp or SMS\n\n- Submit templates to Meta for approval using rich text\n- Insert dynamic values from your user’s existing data to personalize templates\n- Include images, headers, call to action links and buttons, and quick replies\n\n### Create audience segments\n\n- Create and save your audience segment using Zendesk search or conditions on user data (up to 10,000 users at a time)\n- Reuse the same segments to compare their performance.\n\n### Create campaigns\n\n- Send a campaign to end users in your Zendesk instance\n- Manually include or exclude contacts in a campaign audience\n- Automatically protect users from receiving duplicated messages\n- Populate dynamic variables in personalized templates\n- View the status of campaign sends as it progresses as well as contacts per campaign, and their delivery status\n- Report on campaigns with delivered and opened rates\n- Compare the performance of two campaigns with basic A/B testing\n\nLearn more about configuring the app, creating templates, and sending templates at [this Help Center article](https://support.zendesk.com/hc/en-us/articles/7051551958426).\n\nThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support) for more information.\n#### What you need to know about Zendesk Labs:\n\nThis app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.\n\nTo learn more about Zendesk Labs projects, and get engaged in the process, [please visit our website](https://zendesklabs.zendesk.com/hc/en-us).\n\nBy enabling this app, you agree to the [Built By Zendesk Application Agreement](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"*Relay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor [visite esta página](https://support.zendesk.com/hc/pt-br/articles/7051551958426-Instala%C3%A7%C3%A3o-e-uso-do-aplicativo-de-mensagens-Relay).*\n***\n*Relay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor [visite esta página](https://support.zendesk.com/hc/es/articles/7051551958426-Instalaci%C3%B3n-y-uso-de-la-aplicaci%C3%B3n-de-mensajer%C3%ADa-Relay).*\n***\n### What you need:\n\n1. You're an admin\n2. You **must** have a Zendesk Suite Pro or higher account\n3. You **must** [turn on custom objects](https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects)\n4. You have at least one integration with WhatsApp or SMS (Twilio or MessageBird) or Talk Text\n\n### Steps:\n\n#### If you are planning to use Sunshine Conversations, you need to activate Sunshine Conversations API\n\n1. Create your API Key\n    1. Admin Center → Apps and integrations → Conversations API\n    2. Select “Create API”\n    3. Write a name for the key, i.e., Key for Relay\n    4. Select Next\n    5. Save the **App ID**, **Key ID**, and **Secret Key** to a notepad\n\n2. Build a secure Authorization Token\n    1. [Go to this Sunco token generator](https://zendesklabs.zendesk.com/hc/en-us/p/sunco-token-generator)\n    2. Input your saved **Key ID** and **Secret Key**\n    3. Select Generate Token\n    4. Save the provided token\n\n#### If you are planning to use Talk text\n\n1. [If you don't have a Talk number, add one](https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-text)\n    1. Admin Center → Channels → Text\n    2. Add a number by clicking on Add number\n\nAgents who will use Talk text with Relay must have [access to Zendesk Talk](https://support.zendesk.com/hc/en-us/articles/4408882966170-Giving-agents-access-to-Talk) with at least team lead role. \n\n#### Install the app\n\n3. Select the Install button in the upper right of this marketplace listing\n4. Select Install again\n5. For Sunshine Conversations, fill out the **App ID** and **Authorization Token**, which you saved in steps 1.5 and 2.4. If you do not want to use WhatsApp and will only use this for SMS, you can enter a random string into this field\n\n6. Optional:\n    1. You can change the number of “Blackout” days - this setting prevents you from sending a duplicate template to someone within the number of days referenced\n    2. You can restrict this app to certain staff by Role or by Group\n\n8. Click Install - you're all set!\n\nReady to learn how to use Relay? Head to the [Help Center for step by step instructions](https://support.zendesk.com/hc/en-us/articles/7051551958426).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1040322.apps.zdusercontent.com/1040322/assets/1789558514-cff35fbe75d053497d3f94dddc36a19d/logo-small.png","large_icon":"https://1040322.apps.zdusercontent.com/1040322/assets/1789558514-cff35fbe75d053497d3f94dddc36a19d/logo.png","screenshots":["https://1040322.apps.zdusercontent.com/1040322/assets/1789558514-cff35fbe75d053497d3f94dddc36a19d/screenshot-0.png","https://1040322.apps.zdusercontent.com/1040322/assets/1789558514-cff35fbe75d053497d3f94dddc36a19d/screenshot-1.png","https://1040322.apps.zdusercontent.com/1040322/assets/1789558514-cff35fbe75d053497d3f94dddc36a19d/screenshot-2.png"],"installation_count":1026},{"id":1040429,"name":"Fieldproxy","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2945559,"app_id":1040429,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-30T05:49:51Z","updated_at":"2024-05-30T05:49:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2945558,"app_id":1040429,"name":"fieldproxy_api_key","kind":"text","required":true,"position":1,"created_at":"2024-05-30T05:49:51Z","updated_at":"2024-05-30T05:49:51Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4471,"entity_id":1040429,"app_id":1040429,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-05-30T05:49:53.000Z","updated_at":"2024-05-30T05:49:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-05-30T05:49:50Z","updated_at":"2025-04-04T00:11:51Z","terms_conditions_url":null,"app_organization":{"id":6438,"name":"Fieldproxy Inc","email":"support@fieldproxy.com","website":"https://www.fieldproxy.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-06-06T20:25:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fieldproxy.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-08-30T16:19:22Z","owner_id":269519,"author_name":"Fieldproxy Private Limited","author_email":"support@fieldproxy.com","author_url":"https://www.fieldproxy.com","short_description":"Create tickets, schedule jobs, and monitor agent activity - all in one place","long_description":"\u003ch1\u003eStreamline Your Field Service Operations with Fieldproxy\u003c/h1\u003e\n\n\u003cp\u003eFieldproxy is a powerful field service management solution that helps you make better data-backed decisions in real-time.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cp\u003e-\u003cstrong\u003eTicket/Issue Management:\u003c/strong\u003e Effortlessly create and manage service tickets, ensuring no task falls through the cracks, and your SLA metrics remain sturdy.\u003cbr\u003e\n-\u003cstrong\u003eReal-Time Job Scheduling:\u003c/strong\u003e Seamlessly allocate work and tasks to your service technicians using intuitive calendars, keeping your team in sync.\u003cbr\u003e\n-\u003cstrong\u003eOTP-Based Verifications:\u003c/strong\u003e Ensure secure and reliable verification processes for your field operations.\u003cbr\u003e\n-\u003cstrong\u003eFeedback Collection:\u003c/strong\u003e Gather valuable customer feedback to improve your services and enhance customer satisfaction.\u003cbr\u003e\n-\u003cstrong\u003eLocation Intelligence and Geofencing:\u003c/strong\u003e Leverage location-based data analysis and secure geofencing for enhanced field management.\u003cbr\u003e\n-\u003cstrong\u003eDetailed Dashboards and Analytics:\u003c/strong\u003e Gain valuable insights into your field service teams through interactive dashboards and reports.\u003cbr\u003e\n-\u003cstrong\u003eIntegration with Existing Solutions:\u003c/strong\u003e Easily integrate Fieldproxy with your current office solutions for seamless data management across your organization.\u003cbr\u003e\n-\u003cstrong\u003eNo-Code Architecture:\u003c/strong\u003e Onboard seamlessly with drag-and-drop simplicity, reducing development time and costs.\u003cbr\u003e\n-\u003cstrong\u003eOffline Accessibility:\u003c/strong\u003e Ability to use the field application offline to complete jobs in low-network regions.\u003c/p\u003e\n\n\u003ch2\u003eBenefits:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReal-time visibility for managers\u003c/li\u003e\n\u003cli\u003eEfficient communication, task execution, and data submission\u003c/li\u003e\n\u003cli\u003eCompletely customizable processes and tasks\u003c/li\u003e\n\u003cli\u003eEffective resource allocation and capacity planning\u003c/li\u003e\n\u003cli\u003eIncreased productivity of your service technicians\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eJoin the Movement:\u003c/h2\u003e\n\n\u003cp\u003eOver 1000 field team managers have achieved operational excellence with Fieldproxy. Sign up today and unlock the true potential of your field operations!\u003c/p\u003e\n","installation_instructions":"\u003ch6\u003eTo install the Fieldproxy into Zendesk, follow these steps.\u003c/h6\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on Install\u003c/li\u003e\n\u003cli\u003eLogin into \u003ca href=\"https://app.fieldproxy.com/login\"\u003eFieldproxy\u003c/a\u003e or \u003ca href=\"https://www.fieldproxy.com/\"\u003ecreate an account\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eGo to Profile → Settings → Organization Settings\u003c/li\u003e\n\u003cli\u003eClick on get API Key and copy it.\u003c/li\u003e\n\u003cli\u003ePaste the API key in installation configuration to get started.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Streamline Your Field Service Operations with Fieldproxy\n\nFieldproxy is a powerful field service management solution that helps you make better data-backed decisions in real-time.\n\n## Key Features:\n\n-**Ticket/Issue Management:** Effortlessly create and manage service tickets, ensuring no task falls through the cracks, and your SLA metrics remain sturdy.\n-**Real-Time Job Scheduling:** Seamlessly allocate work and tasks to your service technicians using intuitive calendars, keeping your team in sync.\n-**OTP-Based Verifications:** Ensure secure and reliable verification processes for your field operations.\n-**Feedback Collection:** Gather valuable customer feedback to improve your services and enhance customer satisfaction.\n-**Location Intelligence and Geofencing:** Leverage location-based data analysis and secure geofencing for enhanced field management.\n-**Detailed Dashboards and Analytics:** Gain valuable insights into your field service teams through interactive dashboards and reports.\n-**Integration with Existing Solutions:** Easily integrate Fieldproxy with your current office solutions for seamless data management across your organization.\n-**No-Code Architecture:** Onboard seamlessly with drag-and-drop simplicity, reducing development time and costs.\n-**Offline Accessibility:** Ability to use the field application offline to complete jobs in low-network regions.\n\n## Benefits:\n\n- Real-time visibility for managers\n- Efficient communication, task execution, and data submission\n- Completely customizable processes and tasks\n- Effective resource allocation and capacity planning\n- Increased productivity of your service technicians\n\n## Join the Movement:\n\nOver 1000 field team managers have achieved operational excellence with Fieldproxy. Sign up today and unlock the true potential of your field operations!","raw_installation_instructions":"###### To install the Fieldproxy into Zendesk, follow these steps.\n1. Click on Install\n2. Login into [Fieldproxy](https://app.fieldproxy.com/login) or [create an account](https://www.fieldproxy.com/).\n3. Go to Profile → Settings → Organization Settings\n4. Click on get API Key and copy it.\n5. Paste the API key in installation configuration to get started.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1040429.apps.zdusercontent.com/1040429/assets/1724997572-b812bfeffa7c2e4f63c0a96dcbcb7dbd/logo-small.png","large_icon":"https://1040429.apps.zdusercontent.com/1040429/assets/1724997572-b812bfeffa7c2e4f63c0a96dcbcb7dbd/logo.png","screenshots":["https://1040429.apps.zdusercontent.com/1040429/assets/1724997572-b812bfeffa7c2e4f63c0a96dcbcb7dbd/screenshot-0.png","https://1040429.apps.zdusercontent.com/1040429/assets/1724997572-b812bfeffa7c2e4f63c0a96dcbcb7dbd/screenshot-1.png","https://1040429.apps.zdusercontent.com/1040429/assets/1724997572-b812bfeffa7c2e4f63c0a96dcbcb7dbd/screenshot-2.png"],"installation_count":0},{"id":1040995,"name":"Linked Tickets By Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2947760,"app_id":1040995,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-05-31T09:57:46Z","updated_at":"2024-05-31T09:57:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4472,"entity_id":1040995,"app_id":1040995,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0PMS7WfjIUomyPBpKYg7XX5A","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1328,"cost_type":"CostStripe","active":true,"created_at":"2024-05-31T09:57:48.000Z","updated_at":"2024-05-31T09:57:48.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-05-31T09:57:45Z","updated_at":"2025-04-04T00:11:52Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2024-08-14T19:20:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-05-31T09:57:45Z","owner_id":269519,"author_name":"Saasly","author_email":"support@saasly.in","author_url":"https://saasly.in","short_description":"Track tickets collectively, ensuring quick updates with broadcast messages.","long_description":"\u003cp\u003e\u003cstrong\u003eOverview :\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEfficiently manage and track tickets collectively, ensuring quick and consistent updates via broadcast messages to keep agents informed.\u003cstrong\u003eScenario:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStreamlined Ticket Management for Efficient Support.\u003c/p\u003e\n\n\u003cp\u003eRequester A, John, faces multiple software issues and creates several support tickets. Different agents handle each ticket, making it hard to track progress and communicate updates.\u003c/p\u003e\n\n\u003cp\u003eTo simplify this, the admin links all tickets to one primary ticket, creating a unified tracker. \u003c/p\u003e\n\n\u003cp\u003eThis allows for:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eCentralized Tracking:\u003c/em\u003e\u003c/strong\u003e All issues are tracked from the primary ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEfficient Communication:\u003c/em\u003e\u003c/strong\u003e Status updates are sent via broadcast messages to all agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eInstant Unlinking:\u003c/em\u003e\u003c/strong\u003e Tickets can be easily unlinked if needed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eFuture Reference:\u003c/em\u003e\u003c/strong\u003e The primary ticket tags all linked tickets for easy future access.\u003c/p\u003e\n\n\u003cp\u003eThis system enables faster issue resolution and better communication, enhancing customer satisfaction and agent efficiency\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits :\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eHolistic View of Customer Issues.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEfficient Collaboration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStreamlined Tracking and Reporting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhanced Communication.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime and Cost Savings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImproved Customer Experience.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. And click the Sign In button to do OAuth.\u003c/p\u003e\n","raw_long_description":"**Overview :**\n\nEfficiently manage and track tickets collectively, ensuring quick and consistent updates via broadcast messages to keep agents informed.**Scenario:**\n\nStreamlined Ticket Management for Efficient Support.\n\nRequester A, John, faces multiple software issues and creates several support tickets. Different agents handle each ticket, making it hard to track progress and communicate updates.\n\nTo simplify this, the admin links all tickets to one primary ticket, creating a unified tracker. \n\nThis allows for:\n\n1. ***Centralized Tracking:*** All issues are tracked from the primary ticket.\n\n2. ***Efficient Communication:*** Status updates are sent via broadcast messages to all agents.\n\n3. ***Instant Unlinking:*** Tickets can be easily unlinked if needed.\n\n4. ***Future Reference:*** The primary ticket tags all linked tickets for easy future access.\n\n    This system enables faster issue resolution and better communication, enhancing customer satisfaction and agent efficiency\n\n**Benefits :**\n\n1. Holistic View of Customer Issues.\n\n2. Efficient Collaboration.\n\n3. Streamlined Tracking and Reporting.\n\n4. Enhanced Communication.\n\n5. Time and Cost Savings.\n\n6. Improved Customer Experience.\n\n","raw_installation_instructions":"Simply click install. And click the Sign In button to do OAuth.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1040995.apps.zdusercontent.com/1040995/assets/1717149344-3433c9648f5b381a59d6d7a1f3505e9b/logo-small.png","large_icon":"https://1040995.apps.zdusercontent.com/1040995/assets/1717149344-3433c9648f5b381a59d6d7a1f3505e9b/logo.png","screenshots":["https://1040995.apps.zdusercontent.com/1040995/assets/1717149344-3433c9648f5b381a59d6d7a1f3505e9b/screenshot-0.png","https://1040995.apps.zdusercontent.com/1040995/assets/1717149344-3433c9648f5b381a59d6d7a1f3505e9b/screenshot-1.png","https://1040995.apps.zdusercontent.com/1040995/assets/1717149344-3433c9648f5b381a59d6d7a1f3505e9b/screenshot-2.png"],"installation_count":0},{"id":1042344,"name":"Sendcloud Tracking","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2951052,"app_id":1042344,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-05T15:06:26Z","updated_at":"2024-06-05T15:06:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2951050,"app_id":1042344,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-06-05T15:06:26Z","updated_at":"2024-06-05T15:06:26Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2951051,"app_id":1042344,"name":"trackingNumberField","kind":"text","required":false,"position":2,"created_at":"2024-06-05T15:06:26Z","updated_at":"2024-06-05T15:06:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4477,"entity_id":1042344,"app_id":1042344,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-06-05T15:06:27.000Z","updated_at":"2024-06-05T15:06:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":2,"count":{"2":1,"1":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-06-05T15:06:25Z","updated_at":"2025-04-04T00:11:53Z","terms_conditions_url":null,"app_organization":{"id":5574,"name":"Sendcloud","email":"support@sendcloud.com","website":"https://sendcloud.com","country_code":"NL","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2024-06-13T16:00:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-06-18T17:42:18Z","owner_id":269519,"author_name":"Sendcloud","author_email":"development@sendcloud.com","author_url":"https://sendcloud.com","short_description":"Track parcels you ship with Sendcloud","long_description":"\u003ch1\u003eIntroducing: Sendcloud Tracking App\u003c/h1\u003e\n\n\u003cp\u003eUnlock the future of parcel management with our innovative \u003cstrong\u003eSendcloud Tracking App\u003c/strong\u003e integrated seamlessly within Zendesk! \u003c/p\u003e\n\n\u003cp\u003eForget the hassle of traditional tracking methods. This app redefines efficiency by revolutionizing the way you monitor shipments created via Sendcloud. \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eFeatures:\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEffortless Tracking:\u003c/strong\u003e Say goodbye to manual tracking processes. Monitor your parcels effortlessly right within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStreamlined Workflow:\u003c/strong\u003e Seamlessly retrieve tracking numbers directly from your field ID, eliminating unnecessary steps and saving precious time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTimely Deliveries:\u003c/strong\u003e Ensure every delivery is on schedule with real-time updates and insights at your fingertips.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eExperience the ultimate convenience in parcel tracking with the Sendcloud Tracking App. Embrace efficiency like never before! \u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions for Sendcloud Tracking App\u003c/h1\u003e\n\n\u003cp\u003eTo utilize the app, ensure you have a Sendcloud account and Sendcloud API integration enabled.\u003c/p\u003e\n\n\u003cp\u003eFollow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eObtain Sendcloud API Credentials:\u003c/strong\u003e Access your Sendcloud account and enable API integration. Retrieve your public and private keys.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEncode API Credentials:\u003c/strong\u003e Encode your public and private keys to a base-64 string. You can achieve this by using the \u003ccode\u003ebtoa(public_key:private_key)\u003c/code\u003e function.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure API Token:\u003c/strong\u003e During installation, input the encoded API token into the \u003ccode\u003eapiToken\u003c/code\u003e setting.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Tracking Number Field (Optional):\u003c/strong\u003e If you maintain a field ID where tracking numbers are stored, input the field ID into the \u003ccode\u003etrackingNumberField\u003c/code\u003e setting.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFollow these simple steps to unlock the full potential of the Sendcloud Tracking App and streamline your parcel tracking process effortlessly!\u003cbr\u003e\n```\u003c/p\u003e\n","raw_long_description":"# Introducing: Sendcloud Tracking App \n\nUnlock the future of parcel management with our innovative **Sendcloud Tracking App** integrated seamlessly within Zendesk! \n\nForget the hassle of traditional tracking methods. This app redefines efficiency by revolutionizing the way you monitor shipments created via Sendcloud. \n\n### **Features:**\n\n- **Effortless Tracking:** Say goodbye to manual tracking processes. Monitor your parcels effortlessly right within Zendesk.\n\n- **Streamlined Workflow:** Seamlessly retrieve tracking numbers directly from your field ID, eliminating unnecessary steps and saving precious time.\n\n- **Timely Deliveries:** Ensure every delivery is on schedule with real-time updates and insights at your fingertips.\n\nExperience the ultimate convenience in parcel tracking with the Sendcloud Tracking App. Embrace efficiency like never before! ","raw_installation_instructions":"# Installation Instructions for Sendcloud Tracking App \n\nTo utilize the app, ensure you have a Sendcloud account and Sendcloud API integration enabled.\n\nFollow these steps:\n\n1. **Obtain Sendcloud API Credentials:** Access your Sendcloud account and enable API integration. Retrieve your public and private keys.\n\n2. **Encode API Credentials:** Encode your public and private keys to a base-64 string. You can achieve this by using the `btoa(public_key:private_key)` function.\n\n3. **Configure API Token:** During installation, input the encoded API token into the `apiToken` setting.\n\n4. **Set Tracking Number Field (Optional):** If you maintain a field ID where tracking numbers are stored, input the field ID into the `trackingNumberField` setting.\n\nFollow these simple steps to unlock the full potential of the Sendcloud Tracking App and streamline your parcel tracking process effortlessly!\n```","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1042344.apps.zdusercontent.com/1042344/assets/1718627644-600dd251b6ff9c8843dbc2f7c8f9f12e/logo-small.png","large_icon":"https://1042344.apps.zdusercontent.com/1042344/assets/1718627644-600dd251b6ff9c8843dbc2f7c8f9f12e/logo.png","screenshots":["https://1042344.apps.zdusercontent.com/1042344/assets/1718627644-600dd251b6ff9c8843dbc2f7c8f9f12e/screenshot-0.png","https://1042344.apps.zdusercontent.com/1042344/assets/1718627644-600dd251b6ff9c8843dbc2f7c8f9f12e/screenshot-1.png","https://1042344.apps.zdusercontent.com/1042344/assets/1718627644-600dd251b6ff9c8843dbc2f7c8f9f12e/screenshot-2.png"],"installation_count":29},{"id":1042715,"name":"Voice Cloud Softphone","state":"published","version":"1.1.10","framework_version":"2.0","parameters":[{"id":2952098,"app_id":1042715,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-06T15:39:33Z","updated_at":"2024-06-06T15:39:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2960306,"app_id":1042715,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-06-17T20:31:32Z","updated_at":"2025-02-26T18:07:42Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4478,"entity_id":1042715,"app_id":1042715,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-06-06T15:39:35.000Z","updated_at":"2024-06-06T15:39:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt-br","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-06-06T15:39:33Z","updated_at":"2025-05-16T16:22:28Z","terms_conditions_url":null,"app_organization":{"id":6428,"name":"Meupedi.do","email":"jpbotelho@runtask.com","website":"https://www.meupedi.do","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-07-22T20:54:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2025-05-16T16:22:24Z","owner_id":269519,"author_name":"RunTask","author_email":"support@meupedi.do","author_url":"https://www.meupedi.do","short_description":"Softphone to connect your Zendesk user with your Meupedi.do system phone user","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVoice Cloud Softphone for Zendesk offers seamless integration between the Zendesk platform and the MeuPedi.do system, enabling more effective customer retention, greater agent productivity and optimized service.\u003c/p\u003e\n\n\u003cp\u003eVoice Cloud Softphone provides a set of features to meet your business demands:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCloud-based application\u003c/strong\u003e*\u003cbr\u003e\nAccess via browser on any operating system without needing to install software.\u003cbr\u003e\nMake or receive calls directly through your Zendesk browser, without having to leave the platform or use the MeuPedi.do phone system, all within your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorkflow optimization\u003c/strong\u003e\u003cbr\u003e\nSave time and effort by automatically creating tickets and contacts for all incoming calls through the Zendesk integration. Simplify your processes and next steps with MeuPedi.do\u0026#39;s ability to record all relevant call details in the Zendesk system, including call recording.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKnow your customer\u003c/strong\u003e\u003cbr\u003e\nWith on-screen information display functionality, MeuPedi.do automatically shows relevant contact details directly from Zendesk, keeping you always informed about who is speaking.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo configure Voice Cloud Softphone with Zendesk, you must:\u003cbr\u003e\n1 - Install the Voice Cloud Softphone app on your Zendesk.\u003cbr\u003e\n2 - Tell your MeuPedi.do business manager what your Zendesk address is.\u003cbr\u003e\n3 - To obtain your apiKey, log into your Meupedi.do panel with a user with administrator permission and in the Administration \u0026gt; Access Keys menu, generate a new key with the Runtalk User profile.\u003cbr\u003e\n4 - After the business manager confirms the configuration, you can log in with your MeuPedi.do username and password on our Softphone installed on your Zendesk.\u003cbr\u003e\n5 - For more information, visit https://www.meupedi.do and contact our experts.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nVoice Cloud Softphone for Zendesk offers seamless integration between the Zendesk platform and the MeuPedi.do system, enabling more effective customer retention, greater agent productivity and optimized service.\n\nVoice Cloud Softphone provides a set of features to meet your business demands:\n\n**Cloud-based application***\nAccess via browser on any operating system without needing to install software.\nMake or receive calls directly through your Zendesk browser, without having to leave the platform or use the MeuPedi.do phone system, all within your Zendesk account.\n\n**Workflow optimization**\nSave time and effort by automatically creating tickets and contacts for all incoming calls through the Zendesk integration. Simplify your processes and next steps with MeuPedi.do's ability to record all relevant call details in the Zendesk system, including call recording.\n\n**Know your customer**\nWith on-screen information display functionality, MeuPedi.do automatically shows relevant contact details directly from Zendesk, keeping you always informed about who is speaking.","raw_installation_instructions":"To configure Voice Cloud Softphone with Zendesk, you must:\n1 - Install the Voice Cloud Softphone app on your Zendesk.\n2 - Tell your MeuPedi.do business manager what your Zendesk address is.\n3 - To obtain your apiKey, log into your Meupedi.do panel with a user with administrator permission and in the Administration \u003e Access Keys menu, generate a new key with the Runtalk User profile.\n4 - After the business manager confirms the configuration, you can log in with your MeuPedi.do username and password on our Softphone installed on your Zendesk.\n5 - For more information, visit https://www.meupedi.do and contact our experts.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1042715.apps.zdusercontent.com/1042715/assets/1747320953-e32d72ab1c3560e29427164110e7c002/logo-small.png","large_icon":"https://1042715.apps.zdusercontent.com/1042715/assets/1747320953-e32d72ab1c3560e29427164110e7c002/logo.png","screenshots":["https://1042715.apps.zdusercontent.com/1042715/assets/1747320953-e32d72ab1c3560e29427164110e7c002/screenshot-0.png","https://1042715.apps.zdusercontent.com/1042715/assets/1747320953-e32d72ab1c3560e29427164110e7c002/screenshot-1.png","https://1042715.apps.zdusercontent.com/1042715/assets/1747320953-e32d72ab1c3560e29427164110e7c002/screenshot-2.png"],"installation_count":0},{"id":1042858,"name":"Octopia Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2952713,"app_id":1042858,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-07T07:54:37Z","updated_at":"2024-06-07T07:54:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2952709,"app_id":1042858,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2024-06-07T07:54:36Z","updated_at":"2024-06-07T07:54:36Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":2952710,"app_id":1042858,"name":"octopiaOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2024-06-07T07:54:37Z","updated_at":"2024-06-07T07:54:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2952711,"app_id":1042858,"name":"octopiaSellerId","kind":"text","required":true,"position":3,"created_at":"2024-06-07T07:54:37Z","updated_at":"2024-06-07T07:54:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2952712,"app_id":1042858,"name":"octopiaDisplayFor","kind":"text","required":false,"position":4,"created_at":"2024-06-07T07:54:37Z","updated_at":"2024-06-07T07:54:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4481,"entity_id":1042858,"app_id":1042858,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HxHfvKXyRslQ5NHzBZ6joYC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1329,"cost_type":"CostStripe","active":false,"created_at":"2024-06-07T07:54:38.000Z","updated_at":"2024-06-07T07:54:38.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5651,"entity_id":1042858,"app_id":1042858,"amount":200,"name":"Standard","description":"\u003cp\u003ePlease contact us for bundled pricing with the messaging module (Marketplace channels)\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6niAKXyRslQ5NH8PA5zV1X","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1634,"cost_type":"CostStripe","active":true,"created_at":"2026-03-24T17:41:20.000Z","updated_at":"2026-03-24T17:41:20.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-07T07:54:35Z","updated_at":"2026-03-24T17:41:25Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2024-06-12T16:39:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-24T17:41:19Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Octopia","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Octopia Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany Octopia marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct Tracking Access:\u003c/strong\u003e Access comprehensive parcel tracking details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Octopia marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/connect-octopia-and-zendesk/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Octopia\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Octopia transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore using the app, please make sure to grant access to Volvox to your API (as described in \u003ca href=\"https://developer.octopia-io.net/tutorial\"\u003eOctopia tutorial\u003c/a\u003e). Then, simply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your Octopia seller ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Octopia Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any Octopia marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product Tracking Access:** Access comprehensive parcel tracking details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Octopia marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/connect-octopia-and-zendesk/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Octopia\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Octopia transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Before using the app, please make sure to grant access to Volvox to your API (as described in [Octopia tutorial](https://developer.octopia-io.net/tutorial)). Then, simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your Octopia seller ID.\n\n__Step 6:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1042858.apps.zdusercontent.com/1042858/assets/1772618624-d15b070f6f1182b4d4a142d847046068/logo-small.png","large_icon":"https://1042858.apps.zdusercontent.com/1042858/assets/1772618624-d15b070f6f1182b4d4a142d847046068/logo.png","screenshots":["https://1042858.apps.zdusercontent.com/1042858/assets/1772618624-d15b070f6f1182b4d4a142d847046068/screenshot-0.png","https://1042858.apps.zdusercontent.com/1042858/assets/1772618624-d15b070f6f1182b4d4a142d847046068/screenshot-1.png","https://1042858.apps.zdusercontent.com/1042858/assets/1772618624-d15b070f6f1182b4d4a142d847046068/screenshot-2.png"],"installation_count":15},{"id":1044465,"name":"ZIS Hub","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2956875,"app_id":1044465,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-13T09:33:18Z","updated_at":"2024-06-13T09:33:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4486,"entity_id":1044465,"app_id":1044465,"amount":9900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PM1JqJma9rhlCkk","cost_id":883,"cost_type":"CostOneOff","active":false,"created_at":"2024-06-13T09:33:19.000Z","updated_at":"2024-06-13T09:33:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4526,"entity_id":1044465,"app_id":1044465,"amount":2000,"name":"Per account Per Month","description":"\u003cp\u003eSubscribe to ZIS-Hub for $20 USD per account per month\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PaQ80Jma9rhlCkkZ1DxL44e","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PM1JqJma9rhlCkk","cost_id":1340,"cost_type":"CostStripe","active":true,"created_at":"2024-07-10T20:25:38.000Z","updated_at":"2024-07-10T20:25:38.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":4,"count":{"4":1,"1":0,"2":0,"3":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-13T09:33:17Z","updated_at":"2025-04-04T00:11:55Z","terms_conditions_url":"https://www.saassle.io/terms-and-conditions/zendesk-zis-hub","app_organization":{"id":6435,"name":"Saassle","email":"support@saassle.io","website":"","country_code":"AU","stripe_account_id":"acct_1PM1JqJma9rhlCkk","state":"unpublished"},"locations":[2],"date_published":"2024-06-17T17:45:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-12-02T18:12:56Z","owner_id":269519,"author_name":"Saassle Apps","author_email":"saassleio@gmail.com","author_url":"https://www.saassle.io","short_description":"View and manage your ZIS integrations from a single control hub","long_description":"\u003cp\u003eThe ZIS Hub app provides a single location to manage all the Zendesk Integration Services within your account. Currently Zendesk Integration Services can only be managed via APIs, usually via Postman or Curl. The ZIS Hub app instead provides a simple user interface to manage common ZIS tasks such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRegistering new integrations \u003c/li\u003e\n\u003cli\u003e  Renaming integration descriptions \u003c/li\u003e\n\u003cli\u003e  Installing or Uninstalling JobSpecs with a single click (Enabling or disabling the integration) \u003c/li\u003e\n\u003cli\u003ePresents the bundle code ordered by states, not alphabetically as the Zendesk API returns \u003c/li\u003e\n\u003cli\u003e Uploading a new or modifying an existing ZIS Bundle \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSaassle is an Australian based, developer led company focussing on bringing easy to use apps to the Zendesk community with the goal bridge current feature gaps and drive productivity for Zendesk customers\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHow to install ZIS Hub:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eEnable role restrictions when configuring settings and set the roles which can use ZIS Hub. We recommend Admin users only\u003c/li\u003e\n\u003cli\u003eClick the app icon in the left hand sidebar to open the app\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any issues or feedback, please contact us at saassleio@gmail.com\u003c/p\u003e\n","raw_long_description":"The ZIS Hub app provides a single location to manage all the Zendesk Integration Services within your account. Currently Zendesk Integration Services can only be managed via APIs, usually via Postman or Curl. The ZIS Hub app instead provides a simple user interface to manage common ZIS tasks such as:\n\n* Registering new integrations \n*   Renaming integration descriptions \n*   Installing or Uninstalling JobSpecs with a single click (Enabling or disabling the integration) \n* Presents the bundle code ordered by states, not alphabetically as the Zendesk API returns \n*  Uploading a new or modifying an existing ZIS Bundle \n\nSaassle is an Australian based, developer led company focussing on bringing easy to use apps to the Zendesk community with the goal bridge current feature gaps and drive productivity for Zendesk customers","raw_installation_instructions":"How to install ZIS Hub:\n\n1. Install the app from Zendesk Marketplace\n2. Enable role restrictions when configuring settings and set the roles which can use ZIS Hub. We recommend Admin users only\n3. Click the app icon in the left hand sidebar to open the app\n\nIf you have any issues or feedback, please contact us at saassleio@gmail.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1044465.apps.zdusercontent.com/1044465/assets/1732703398-d52addaf82093a191a80a06f50612613/logo-small.png","large_icon":"https://1044465.apps.zdusercontent.com/1044465/assets/1732703398-d52addaf82093a191a80a06f50612613/logo.png","screenshots":["https://1044465.apps.zdusercontent.com/1044465/assets/1732703398-d52addaf82093a191a80a06f50612613/screenshot-0.png","https://1044465.apps.zdusercontent.com/1044465/assets/1732703398-d52addaf82093a191a80a06f50612613/screenshot-1.png","https://1044465.apps.zdusercontent.com/1044465/assets/1732703398-d52addaf82093a191a80a06f50612613/screenshot-2.png"],"installation_count":2},{"id":1044668,"name":"Cycle App","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2957404,"app_id":1044668,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-13T21:12:55Z","updated_at":"2024-06-13T21:12:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4488,"entity_id":1044668,"app_id":1044668,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-06-13T21:12:57.000Z","updated_at":"2024-06-13T21:12:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-06-13T21:12:55Z","updated_at":"2025-04-04T00:11:55Z","terms_conditions_url":null,"app_organization":{"id":6457,"name":"Cycle App","email":"jeffrey@cycle.app","website":"https://cycle.app","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-06-26T16:32:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cycle.app/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-06-26T16:31:30Z","owner_id":269519,"author_name":"Cycle App","author_email":"support@cycle.app","author_url":"https://cycle.app","short_description":"Connect your support ticket to your product information","long_description":"\u003ch3\u003eCycle\u003c/h3\u003e\n\n\u003cp\u003eCycle is the fastest way for your team to capture product feedback and share customer insights, without the busywork. It helps you gather product information from raw feedback and link it to your roadmap to keep your customers in the loop whenever a feature is shipped or a bug is fixed.\u003c/p\u003e\n\n\u003cp\u003eCycle\u0026#39;s Zendesk integration allows you to link your customer tickets to your Cycle workspace and automate your workflow. It\u0026#39;s both faster and more effortless than copying information over manually and you\u0026#39;ll be able to respond to your customers\u0026#39; requests faster. You\u0026#39;ll be able to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate product feedback from Zendesk\u003c/li\u003e\n\u003cli\u003eSee the status of those feedback in Zendesk\u003c/li\u003e\n\u003cli\u003eGet notified whenever something is shpped directly where you collected the feedback\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNever loose track of product feedback anymore! 🎉\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick install to add the widget. Make sure you already have installed the integration from Cycle as well. For more information follow these instructions: https://help.cycle.app/setup/integrations/zendesk\u003c/p\u003e\n","raw_long_description":"### Cycle\n\nCycle is the fastest way for your team to capture product feedback and share customer insights, without the busywork. It helps you gather product information from raw feedback and link it to your roadmap to keep your customers in the loop whenever a feature is shipped or a bug is fixed.\n\nCycle's Zendesk integration allows you to link your customer tickets to your Cycle workspace and automate your workflow. It's both faster and more effortless than copying information over manually and you'll be able to respond to your customers' requests faster. You'll be able to:\n\n* Create product feedback from Zendesk\n* See the status of those feedback in Zendesk\n* Get notified whenever something is shpped directly where you collected the feedback\n\nNever loose track of product feedback anymore! 🎉","raw_installation_instructions":"Click install to add the widget. Make sure you already have installed the integration from Cycle as well. 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This powerful app allows your support team to send and receive WhatsApp messages directly within Zendesk tickets, ensuring fast, personalized, and efficient problem resolution.\u003c/p\u003e\n\n\u003ch4\u003eWhat This App Does\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandle all WhatsApp conversations directly from Zendesk tickets\u003c/li\u003e\n\u003cli\u003eAllow multiple agents to reply to WhatsApp messages for seamless team collaboration\u003c/li\u003e\n\u003cli\u003eStart new WhatsApp conversations from within Zendesk\u003c/li\u003e\n\u003cli\u003eSend pre-approved WhatsApp templates for consistent and compliant communication\u003c/li\u003e\n\u003cli\u003eRespond quickly to customer inquiries within the 24-hour WhatsApp messaging window\u003c/li\u003e\n\u003cli\u003eShare images, videos, and other documents via WhatsApp\u003c/li\u003e\n\u003cli\u003eStay updated with instant alerts for incoming WhatsApp messages\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy Choose Spoki?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance Customer Satisfaction\u003c/strong\u003e: Deliver prompt, personalized support using a channel your customers already trust.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamline Operations\u003c/strong\u003e: Manage all communication in one place, improving agent efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure and Compliant\u003c/strong\u003e: Benefit from WhatsApp\u0026#39;s enterprise-level security and Spoki\u0026#39;s robust platform.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy to Use\u003c/strong\u003e: No steep learning curve—get your team up and running quickly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eYour data security is our priority. WhatsApp messages and customer information are processed through Spoki\u0026#39;s secure infrastructure in compliance with GDPR regulations.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer phone numbers and messages are transmitted securely via WhatsApp Business API\u003c/li\u003e\n\u003cli\u003eData is encrypted in transit and at rest\u003c/li\u003e\n\u003cli\u003eNo customer data is shared with third parties without consent\u003c/li\u003e\n\u003cli\u003eAccess to data is restricted to authorized personnel only\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor complete details on how we handle, store, and protect your data, please review our \u003ca href=\"https://spoki.it/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to set up \u003cstrong\u003eWhatsApp by Spoki\u003c/strong\u003e in your Zendesk Support account:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign Up for Spoki\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisit \u003ca href=\"https://spoki.app\"\u003eSpoki\u003c/a\u003e and create your account.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure Your WhatsApp Business Account\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet up your WhatsApp Business API and link it to your Spoki account.\u003c/li\u003e\n\u003cli\u003eFollow the setup instructions provided in the Spoki dashboard.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App from Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Zendesk Admin Center.\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eMarketplace\u003c/strong\u003e and search for \u003cstrong\u003eWhatsApp by Spoki\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the on-screen prompts.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProvide Access Tokens\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDuring installation, you’ll be prompted to enter the following credentials:\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSpoki Access Token\u003c/strong\u003e:\u003cbr\u003e\n - In your Spoki account, navigate to \u003cstrong\u003eIntegrations \u0026gt; Zendesk\u003c/strong\u003e.\u003cbr\u003e\n - Spoki will generate a \u003cstrong\u003eSecret Key\u003c/strong\u003e for your Zendesk integration.\u003cbr\u003e\n - Use this \u003cstrong\u003eSecret Key\u003c/strong\u003e as your \u003cstrong\u003eSpoki Access Token\u003c/strong\u003e when prompted during the app installation in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZendesk Access Token\u003c/strong\u003e:\u003cbr\u003e\n - In your Zendesk Admin Center, go to \u003cstrong\u003eAPI\u003c/strong\u003e settings.\u003cbr\u003e\n - Generate a \u003cstrong\u003eZendesk Access Token\u003c/strong\u003e if you don’t already have one.\u003cbr\u003e\n - Enter this \u003cstrong\u003eZendesk Access Token\u003c/strong\u003e when prompted during the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConnect Spoki to Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eSpoki Access Token\u003c/strong\u003e and \u003cstrong\u003eZendesk Access Token\u003c/strong\u003e in the app settings in Zendesk to authenticate and complete the setup.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Messaging\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen any Zendesk ticket and start sending WhatsApp messages to your customers.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more detailed instructions, visit our \u003ca href=\"https://spoki.app/docs/zendesk-integration\"\u003einstallation guide\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**WhatsApp by Spoki for Zendesk Support**\n\nElevate your customer support experience with **WhatsApp by Spoki**, seamlessly integrated into Zendesk. This powerful app allows your support team to send and receive WhatsApp messages directly within Zendesk tickets, ensuring fast, personalized, and efficient problem resolution.\n\n#### What This App Does\n* Handle all WhatsApp conversations directly from Zendesk tickets\n* Allow multiple agents to reply to WhatsApp messages for seamless team collaboration\n* Start new WhatsApp conversations from within Zendesk\n* Send pre-approved WhatsApp templates for consistent and compliant communication\n* Respond quickly to customer inquiries within the 24-hour WhatsApp messaging window\n* Share images, videos, and other documents via WhatsApp\n* Stay updated with instant alerts for incoming WhatsApp messages\n\n### Why Choose Spoki?\n- **Enhance Customer Satisfaction**: Deliver prompt, personalized support using a channel your customers already trust.\n- **Streamline Operations**: Manage all communication in one place, improving agent efficiency.\n- **Secure and Compliant**: Benefit from WhatsApp's enterprise-level security and Spoki's robust platform.\n- **Easy to Use**: No steep learning curve—get your team up and running quickly.\n\n### Data Privacy \u0026 Security\n\nYour data security is our priority. WhatsApp messages and customer information are processed through Spoki's secure infrastructure in compliance with GDPR regulations.\n\n- Customer phone numbers and messages are transmitted securely via WhatsApp Business API\n- Data is encrypted in transit and at rest\n- No customer data is shared with third parties without consent\n- Access to data is restricted to authorized personnel only\n\nFor complete details on how we handle, store, and protect your data, please review our [Privacy Policy](https://spoki.it/privacy-policy).","raw_installation_instructions":"### Installation Instructions\n\nFollow these steps to set up **WhatsApp by Spoki** in your Zendesk Support account:\n\n1. **Sign Up for Spoki**\n   - Visit [Spoki](https://spoki.app) and create your account.\n\n2. **Configure Your WhatsApp Business Account**\n   - Set up your WhatsApp Business API and link it to your Spoki account.\n   - Follow the setup instructions provided in the Spoki dashboard.\n\n3. **Install the App 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If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://theme.zdassets.com/theme_assets/10131905/18e7c925644e5e4f3b2ded77e202b85423270024.jpg\" alt=\"Argentina Flag\"\u003e  \u003cimg src=\"https://theme.zdassets.com/theme_assets/10131905/a2f23580562913fe08053507f0f6e618081bcddc.jpg\" alt=\"USA Flag\"\u003e\u003c/p\u003e\n\n\u003cp\u003e### 🟩 \u003cstrong\u003eWitalker Suite by Witbor\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLa solución de mensajería inteligente para Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePotencia tu comunicación con clientes, automatiza procesos y centraliza la gestión de mensajes desde un solo lugar. Witalker transforma Zendesk en una plataforma ágil, proactiva y lista para escalar la atención en múltiples canales.\u003c/p\u003e\n\n\u003cp\u003e📸 \u003cimg src=\"https://witalker.zendesk.com/hc/article_attachments/41396415976083\" alt=\"Funcionalidades\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🚀 \u003cstrong\u003e¿Qué puedes hacer con Witalker?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatiza el primer contacto\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInicia conversaciones con mensajes de bienvenida automáticos y ofrece una experiencia rápida desde el primer segundo.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eOpera de forma autónoma y eficiente\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eReduce el trabajo manual con automatizaciones avanzadas y reglas predefinidas.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eConecta con tus clientes\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIntegra WhatsApp, Instagram, Messenger y otros canales de mensajería social.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eActiva campañas de mensajes masivos\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEnvía promociones, recordatorios o avisos importantes de manera sencilla y segmentada.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eRecupera conversaciones previas sin esfuerzo\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWitalker mantiene el historial contextual para continuar conversaciones sin perder información.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePersonaliza la búsqueda de usuarios\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLocaliza contactos con filtros avanzados por nombre, teléfono u otros atributos clave.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eIntegración total con Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAprovecha disparadores y automatizaciones nativas para potenciar tu flujo de trabajo.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e💼 \u003cstrong\u003eWitalker PRO\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eLa herramienta definitiva para equipos que escalan\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEleva la productividad, evita errores y obtén un control absoluto de tu operación con funciones avanzadas diseñadas para equipos de alto rendimiento.\u003c/p\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eInterfaz más intuitiva\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDiseñada para facilitar la navegación y optimizar cada interacción.\u003c/p\u003e\n\n\u003cp\u003e🕓 \u003cstrong\u003eHistorial completo por ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVisualiza todo el intercambio de mensajes sin perder el contexto.\u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eBloqueo de canal de origen\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAsegura la continuidad de la conversación en el canal original.\u003c/p\u003e\n\n\u003cp\u003e📱 \u003cstrong\u003eIdentificación automática de línea telefónica\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvita confusiones y mejora la trazabilidad de los contactos.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eFiltros y estadísticas mejorados\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSegmenta envíos masivos con mayor precisión y analiza el rendimiento de tu operación.\u003c/p\u003e\n\n\u003cp\u003e🔁 \u003cstrong\u003eAutomatización con reglas personalizadas\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDefine condiciones, respuestas y acciones automáticas con flexibilidad total.\u003c/p\u003e\n\n\u003cp\u003e📤 \u003cstrong\u003eProgramación y exportación de envíos\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLanza campañas o notificaciones en el momento ideal y guarda reportes detallados.\u003c/p\u003e\n\n\u003cp\u003e📎 \u003cstrong\u003eControl de errores en archivos y formatos\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWitalker PRO detecta problemas antes de enviar, evitando fallas en la operación.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🔄 \u003cstrong\u003eFusión de Usuarios\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eDepura y consolida tu base de datos sin riesgos\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOlvídate de perfiles duplicados, conversaciones fragmentadas o historiales dispersos. Esta funcionalidad avanzada permite unificar datos de manera segura y precisa.\u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eBúsqueda inteligente de duplicados\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDetecta usuarios con coincidencias por nombre o número de teléfono.\u003c/p\u003e\n\n\u003cp\u003e📝 \u003cstrong\u003eVista previa antes de fusionar\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eControla y valida la información para evitar errores.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eUnificación con validación\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCombina dos perfiles en uno solo sin perder datos ni historial.\u003c/p\u003e\n\n\u003cp\u003e📚 \u003cstrong\u003eConsolidación de historial\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTodos los tickets, mensajes y datos quedan reunidos en un único perfil maestro.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🔧 \u003cstrong\u003eIdeal para\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEquipos de soporte que manejan múltiples canales.\u003c/li\u003e\n\u003cli\u003eEmpresas que hacen campañas proactivas.\u003c/li\u003e\n\u003cli\u003eOrganizaciones que valoran la automatización y el orden en sus datos.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e⭐ \u003cstrong\u003e¿Por qué elegir Witalker Suite?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eImplementación rápida y nativa con Zendesk.\u003c/li\u003e\n\u003cli\u003eReducción significativa del tiempo operativo.\u003c/li\u003e\n\u003cli\u003eEscalabilidad para pequeñas, medianas y grandes empresas.\u003c/li\u003e\n\u003cli\u003eMejora continua con nuevas funcionalidades y soporte local.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePara conocer cómo usamos tus datos revisa nuestras \u003ca href=\"https://witbor.com/politicas-de-privacidad/\"\u003epolíticas de privacidad\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the app check our installation guide at \u003ca href=\"https://witalker.zendesk.com/hc/en-gb\"\u003eHelp Center\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.**\n\n![Argentina Flag](https://theme.zdassets.com/theme_assets/10131905/18e7c925644e5e4f3b2ded77e202b85423270024.jpg)  ![USA Flag](https://theme.zdassets.com/theme_assets/10131905/a2f23580562913fe08053507f0f6e618081bcddc.jpg)\n\n ### 🟩 **Witalker Suite by Witbor**\n\n**La solución de mensajería inteligente para Zendesk**\n\nPotencia tu comunicación con clientes, automatiza procesos y centraliza la gestión de mensajes desde un solo lugar. Witalker transforma Zendesk en una plataforma ágil, proactiva y lista para escalar la atención en múltiples canales.\n\n📸 ![Funcionalidades](https://witalker.zendesk.com/hc/article_attachments/41396415976083)\n\n---\n\n### 🚀 **¿Qué puedes hacer con Witalker?**\n\n✅ **Automatiza el primer contacto**\n\nInicia conversaciones con mensajes de bienvenida automáticos y ofrece una experiencia rápida desde el primer segundo.\n\n✅ **Opera de forma autónoma y eficiente**\n\nReduce el trabajo manual con automatizaciones avanzadas y reglas predefinidas.\n\n✅ **Conecta con tus clientes**\n\nIntegra WhatsApp, Instagram, Messenger y otros canales de mensajería social.\n\n✅ **Activa campañas de mensajes masivos**\n\nEnvía promociones, recordatorios o avisos importantes de manera sencilla y segmentada.\n\n✅ **Recupera conversaciones previas sin esfuerzo**\n\nWitalker mantiene el historial contextual para continuar conversaciones sin perder información.\n\n✅ **Personaliza la búsqueda de usuarios**\n\nLocaliza contactos con filtros avanzados por nombre, teléfono u otros atributos clave.\n\n✅ **Integración total con Zendesk**\n\nAprovecha disparadores y automatizaciones nativas para potenciar tu flujo de trabajo.\n\n---\n\n### 💼 **Witalker PRO**\n\n**La herramienta definitiva para equipos que escalan**\n\nEleva la productividad, evita errores y obtén un control absoluto de tu operación con funciones avanzadas diseñadas para equipos de alto rendimiento.\n\n🎯 **Interfaz más intuitiva**\n\nDiseñada para facilitar la navegación y optimizar cada interacción.\n\n🕓 **Historial completo por ticket**\n\nVisualiza todo el intercambio de mensajes sin perder el contexto.\n\n🔒 **Bloqueo de canal de origen**\n\nAsegura la continuidad de la conversación en el canal original.\n\n📱 **Identificación automática de línea telefónica**\n\nEvita confusiones y mejora la trazabilidad de los contactos.\n\n📊 **Filtros y estadísticas mejorados**\n\nSegmenta envíos masivos con mayor precisión y analiza el rendimiento de tu operación.\n\n🔁 **Automatización con reglas personalizadas**\n\nDefine condiciones, respuestas y acciones automáticas con flexibilidad total.\n\n📤 **Programación y exportación de envíos**\n\nLanza campañas o notificaciones en el momento ideal y guarda reportes detallados.\n\n📎 **Control de errores en archivos y formatos**\n\n Witalker PRO detecta problemas antes de enviar, evitando fallas en la operación.\n\n---\n\n### 🔄 **Fusión de Usuarios**\n\n**Depura y consolida tu base de datos sin riesgos**\n\nOlvídate de perfiles duplicados, conversaciones fragmentadas o historiales dispersos. Esta funcionalidad avanzada permite unificar datos de manera segura y precisa.\n\n🔍 **Búsqueda inteligente de duplicados**\n\nDetecta usuarios con coincidencias por nombre o número de teléfono.\n\n📝 **Vista previa antes de fusionar**\n\nControla y valida la información para evitar errores.\n\n✅ **Unificación con validación**\n\nCombina dos perfiles en uno solo sin perder datos ni historial.\n\n📚 **Consolidación de historial**\n\n Todos los tickets, mensajes y datos quedan reunidos en un único perfil maestro.\n\n---\n\n### 🔧 **Ideal para**\n\n- Equipos de soporte que manejan múltiples canales.\n- Empresas que hacen campañas proactivas.\n- Organizaciones que valoran la automatización y el orden en sus datos.\n\n---\n\n### ⭐ **¿Por qué elegir Witalker Suite?**\n\n- Implementación rápida y nativa con Zendesk.\n- Reducción significativa del tiempo operativo.\n- Escalabilidad para pequeñas, medianas y grandes empresas.\n- Mejora continua con nuevas funcionalidades y soporte local.\n\n**Para conocer cómo usamos tus datos revisa nuestras [políticas de privacidad](https://witbor.com/politicas-de-privacidad/).**\n","raw_installation_instructions":"To install the app check our installation guide at [Help 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Goals","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2960313,"app_id":1045699,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-17T21:03:17Z","updated_at":"2024-06-17T21:03:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2960312,"app_id":1045699,"name":"goals","kind":"hidden","required":false,"position":1,"created_at":"2024-06-17T21:03:17Z","updated_at":"2024-06-17T21:03:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4492,"entity_id":1045699,"app_id":1045699,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PJaJmEK2S3piejVAU8Wp88C","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PJXNUEK2S3piejV","cost_id":1333,"cost_type":"CostStripe","active":false,"created_at":"2024-06-17T21:03:18.000Z","updated_at":"2024-06-17T21:03:18.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5747,"entity_id":1045699,"app_id":1045699,"amount":120,"name":"New Default Plan","description":"\u003cp\u003eNew price for 2026\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TKGJ2EK2S3piejVRngNTjtW","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PJXNUEK2S3piejV","cost_id":1664,"cost_type":"CostStripe","active":true,"created_at":"2026-05-05T20:41:22.000Z","updated_at":"2026-05-05T20:41:22.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-17T21:03:16Z","updated_at":"2026-05-05T20:41:24Z","terms_conditions_url":"https://hns-lnr.web.app/zendesk-apps/#terms","app_organization":{"id":6433,"name":"Hannes Lehner","email":"hnslnr@outlook.com","website":"","country_code":"AT","stripe_account_id":"acct_1PJXNUEK2S3piejV","state":null},"locations":[3,4,2],"date_published":"2024-06-24T18:08:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-05-05T20:41:19Z","owner_id":269519,"author_name":"Hannes Lehner","author_email":"hnslnr@outlook.com","author_url":"https://hns-lnr.web.app/zendesk-apps/","short_description":"Set ticket goals for yourself and your team members","long_description":"\u003ch3\u003eThis app enables admins to set ticket goals for all team members and displays the goal progress in the ticket sidebar.\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eBoost your teams motivation and performance by giving them clearly defined goals \u003c/li\u003e\n\u003cli\u003eYou can create daily and weekly goals for each support agent \u003c/li\u003e\n\u003cli\u003eOrganize your team members in groups to set up team goals \u003c/li\u003e\n\u003cli\u003eSimple interface and easy to use\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou want to give feedback, make suggestions or would like a custom version of this app tailored to your needs? Feel free to contact me - I\u0026#39;d be happy to help. \u003c/p\u003e\n\n\u003cp\u003eThis app is optimized for data privacy and keeps your data within Zendesk, please check the \u003ca href=\"https://hns-lnr.web.app/zendesk-apps#privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBasic installation: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app \u003c/li\u003e\n\u003cli\u003eOpen a ticket to see the new app in the app section of the ticket sidebar \u003c/li\u003e\n\u003cli\u003eAdd a goal for yourself by clicking on the reply counter next to the progress bar and typing in your goal \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAdvanced Configuration: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the app settings via the app icon in the left hand sidebar \u003c/li\u003e\n\u003cli\u003eSelect a group from the drop-down selector \u003c/li\u003e\n\u003cli\u003eAdd default goals in the fields next to the group selector to activate team-based counting for this group \u003c/li\u003e\n\u003cli\u003eAdditionally, you can click on the reply counter of each team member to set up individual goals\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### This app enables admins to set ticket goals for all team members and displays the goal progress in the ticket sidebar. \n\n* Boost your teams motivation and performance by giving them clearly defined goals \n* You can create daily and weekly goals for each support agent \n* Organize your team members in groups to set up team goals \n* Simple interface and easy to use  \n\n You want to give feedback, make suggestions or would like a custom version of this app tailored to your needs? Feel free to contact me - I'd be happy to help. \n\n This app is optimized for data privacy and keeps your data within Zendesk, please check the [privacy policy](https://hns-lnr.web.app/zendesk-apps#privacy) for details.","raw_installation_instructions":"Basic installation: \n\n 1. Install the app \n 2. Open a ticket to see the new app in the app section of the ticket sidebar \n 3. Add a goal for yourself by clicking on the reply counter next to the progress bar and typing in your goal \n\n Advanced Configuration: \n\n 1. Open the app settings via the app icon in the left hand sidebar \n 2. Select a group from the drop-down selector \n 3. Add default goals in the fields next to the group selector to activate team-based counting for this group \n 4. Additionally, you can click on the reply counter of each team member to set up individual goals","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1045699.apps.zdusercontent.com/1045699/assets/1777980364-c731d05481c5a77638ff654ced3ce271/logo-small.png","large_icon":"https://1045699.apps.zdusercontent.com/1045699/assets/1777980364-c731d05481c5a77638ff654ced3ce271/logo.png","screenshots":["https://1045699.apps.zdusercontent.com/1045699/assets/1777980364-c731d05481c5a77638ff654ced3ce271/screenshot-0.png","https://1045699.apps.zdusercontent.com/1045699/assets/1777980364-c731d05481c5a77638ff654ced3ce271/screenshot-1.png","https://1045699.apps.zdusercontent.com/1045699/assets/1777980364-c731d05481c5a77638ff654ced3ce271/screenshot-2.png"],"installation_count":4},{"id":1046154,"name":"Return Rabbit","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2961544,"app_id":1046154,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-19T08:38:34Z","updated_at":"2024-06-19T08:38:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2961543,"app_id":1046154,"name":"Return_Rabbit_API_Key","kind":"text","required":true,"position":1,"created_at":"2024-06-19T08:38:34Z","updated_at":"2024-06-19T08:38:34Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4498,"entity_id":1046154,"app_id":1046154,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-06-19T08:38:35.000Z","updated_at":"2024-06-19T08:38:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-06-19T08:38:34Z","updated_at":"2025-04-04T00:11:56Z","terms_conditions_url":null,"app_organization":{"id":6466,"name":"Return Rabbit (By Auctane)","email":"support@returnrabbit.com","website":"https://returnrabbit.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-07-17T21:30:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://returnrabbit.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-06-19T08:38:34Z","owner_id":269519,"author_name":"Return Rabbit","author_email":"devtools@returnrabbit.com","author_url":"https://returnrabbit.com","short_description":"Revenue focused Returns Management","long_description":"\u003cp\u003eReturn Rabbit turns returns into a delight for your shoppers, optimising\u003cbr\u003e\nevery step for exchanges to keep your revenue rolling. With a wide array\u003cbr\u003e\nof options for returns and exchanges, plus automatic shipping labels and\u003cbr\u003e\ndetailed follow-up communications, we ensure a seamless, branded journey\u003cbr\u003e\nthat feels just right. Get set up super quick with our white-glove\u003cbr\u003e\nonboarding, and we’ll have you up and running in no time! There’s\u003cbr\u003e\nmore—enjoy unlimited free access to our app for up to 25 returns per\u003cbr\u003e\nmonth!\u003c/p\u003e\n\n\u003cp\u003eAutomate returns for exchange, store credit, or refund with a branded\u003cbr\u003e\nportal Pre-paid labels and tracking for major carriers around the world\u003cbr\u003e\nExchange for higher, same, and lower-priced products Proprietary\u003cbr\u003e\nexchange product recommendations and exchange incentives Actionable\u003cbr\u003e\nanalytics \u0026amp; ROI-based reporting Integrating Return Rabbit with Zendesk\u003cbr\u003e\nseamlessly maps post-purchase, returns, and exchanges data to customer\u003cbr\u003e\ncontact information. This enables your support team to access a\u003cbr\u003e\ncustomer’s complete journey with a single click, leading to faster\u003cbr\u003e\nticket resolution and improved customer experience.\u003c/p\u003e\n\n\u003cp\u003eView information such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Service request number\u003c/li\u003e\n\u003cli\u003e  Order ID\u003c/li\u003e\n\u003cli\u003e  Payment link\u003c/li\u003e\n\u003cli\u003e  Shipping label link\u003c/li\u003e\n\u003cli\u003e  And much more\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e Install Return Rabbit: Click the ‘Install’ button on this page.\u003c/li\u003e\n\u003cli\u003e Configuration Post-Installation: After installation, enter the API\nkey.\u003c/li\u003e\n\u003cli\u003e Assign the desired users and groups who should have access to Return\nRabbit.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSteps to Obtain API Keys from Return Rabbit:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e Access Return Rabbit Portal: Log into the Return Rabbit portal.\u003c/li\u003e\n\u003cli\u003e Manage API Tokens: Navigate to ‘Settings’ and select ‘Manage API\nTokens’.\u003c/li\u003e\n\u003cli\u003e Generate a New Token: Click on ‘Generate a token’.\u003c/li\u003e\n\u003cli\u003e For API scope, choose ‘Service Request API’.\u003c/li\u003e\n\u003cli\u003e Integration Details: In the ‘Details’ section, input your Zendesk\nintegration specifics.\u003c/li\u003e\n\u003cli\u003e Emergency Contact Information: Provide an emergency contact for any\nnecessary communications regarding API changes.\u003c/li\u003e\n\u003cli\u003e Finalize Token Generation: Complete the token generation process. A\nconfirmation will show up indicating that the token is ready.\u003c/li\u003e\n\u003cli\u003e Implement API Key in Zendesk: Copy the newly generated API token.\u003c/li\u003e\n\u003cli\u003e Paste the token into the designated ‘Return\u003cem\u003eRabbit\u003c/em\u003eAPI_Key’ field on\nthe Return Rabbit configuration page within Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Return Rabbit turns returns into a delight for your shoppers, optimising\nevery step for exchanges to keep your revenue rolling. With a wide array\nof options for returns and exchanges, plus automatic shipping labels and\ndetailed follow-up communications, we ensure a seamless, branded journey\nthat feels just right. Get set up super quick with our white-glove\nonboarding, and we’ll have you up and running in no time! There’s\nmore—enjoy unlimited free access to our app for up to 25 returns per\nmonth!\n\nAutomate returns for exchange, store credit, or refund with a branded\nportal Pre-paid labels and tracking for major carriers around the world\nExchange for higher, same, and lower-priced products Proprietary\nexchange product recommendations and exchange incentives Actionable\nanalytics \u0026 ROI-based reporting Integrating Return Rabbit with Zendesk\nseamlessly maps post-purchase, returns, and exchanges data to customer\ncontact information. This enables your support team to access a\ncustomer’s complete journey with a single click, leading to faster\nticket resolution and improved customer experience.\n\nView information such as:\n\n-   Service request number\n-   Order ID\n-   Payment link\n-   Shipping label link\n-   And much more","raw_installation_instructions":"1.  Install Return Rabbit: Click the ‘Install’ button on this page.\n2.  Configuration Post-Installation: After installation, enter the API\n    key.\n3.  Assign the desired users and groups who should have access to Return\n    Rabbit.\n\nSteps to Obtain API Keys from Return Rabbit:\n\n1.  Access Return Rabbit Portal: Log into the Return Rabbit portal.\n2.  Manage API Tokens: Navigate to ‘Settings’ and select ‘Manage API\n    Tokens’.\n3.  Generate a New Token: Click on ‘Generate a token’.\n4.  For API scope, choose ‘Service Request API’.\n5.  Integration Details: In the ‘Details’ section, input your Zendesk\n    integration specifics.\n6.  Emergency Contact Information: Provide an emergency contact for any\n    necessary communications regarding API changes.\n7.  Finalize Token Generation: Complete the token generation process. A\n    confirmation will show up indicating that the token is ready.\n8.  Implement API Key in Zendesk: Copy the newly generated API token.\n9.  Paste the token into the designated ‘Return_Rabbit_API_Key’ field on\n    the Return Rabbit configuration page within Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1046154.apps.zdusercontent.com/1046154/assets/1718786035-e244538172d9a87f1749ec0be0a0a0bf/logo-small.png","large_icon":"https://1046154.apps.zdusercontent.com/1046154/assets/1718786035-e244538172d9a87f1749ec0be0a0a0bf/logo.png","screenshots":["https://1046154.apps.zdusercontent.com/1046154/assets/1718786035-e244538172d9a87f1749ec0be0a0a0bf/screenshot-0.png","https://1046154.apps.zdusercontent.com/1046154/assets/1718786035-e244538172d9a87f1749ec0be0a0a0bf/screenshot-1.png","https://1046154.apps.zdusercontent.com/1046154/assets/1718786035-e244538172d9a87f1749ec0be0a0a0bf/screenshot-2.png"],"installation_count":1},{"id":1046393,"name":"Preview Attachments by Saasly","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2962526,"app_id":1046393,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-20T06:13:07Z","updated_at":"2024-06-20T06:13:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4500,"entity_id":1046393,"app_id":1046393,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0PTdPjfjIUomyPBpSb7o04Gb","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1334,"cost_type":"CostStripe","active":true,"created_at":"2024-06-20T06:13:09.000Z","updated_at":"2024-06-20T06:13:09.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-20T06:13:07Z","updated_at":"2025-11-10T18:48:42Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3],"date_published":"2024-06-27T17:13:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-10T18:48:38Z","owner_id":269519,"author_name":"Sassly","author_email":"people@sassly.in","author_url":"https://saasly.in","short_description":"Maximize control over ticket attachments, filter, and preview swiftly","long_description":"\u003cp\u003eInstant Previews for All Your Files.\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to the hassle of downloading files before viewing. With our Preview app for Zendesk, your agents can seamlessly access and view documents directly within the ticket interface, saving valuable time and effort.\u003c/p\u003e\n\n\u003ch2\u003e✨ Effortless Integration\u003c/h2\u003e\n\n\u003cp\u003eOur app integrates smoothly into Zendesk, providing a user-friendly experience without the need for complex configurations or setups. It\u0026#39;s quick, easy, and hassle-free.\u003c/p\u003e\n\n\u003ch2\u003e✨ Streamlined Support Workflow\u003c/h2\u003e\n\n\u003cp\u003eBy eliminating the need to download files locally, your support agents can focus on addressing customer queries promptly and efficiently. This enhances the overall support workflow, allowing your team to work smarter, not harder.\u003c/p\u003e\n\n\u003ch2\u003e✨ Customer-Centric Assistance\u003c/h2\u003e\n\n\u003cp\u003eDeliver top-notch service by having all necessary information at your fingertips. View attachments in real-time, enabling more personalized and informed interactions with customers. You\u0026#39;ll have immediate access to what you need, whether it’s mp4, mp3, jpg, png, or pdf.\u003c/p\u003e\n\n\u003ch2\u003e✨ Secure and Efficient\u003c/h2\u003e\n\n\u003cp\u003eOur Preview app maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agent\u0026#39;s system. Everything stays secure and accessible within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eUpgrade your support experience with our Preview app for Zendesk. Try it today and see the difference!\u003c/p\u003e\n\n\u003ch2\u003eAbout \u003ca href=\"https://saasly.in/\"\u003eSaasly\u003c/a\u003e:\u003c/h2\u003e\n\n\u003cp\u003eSaasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\u003c/p\u003e\n\n\u003ch2\u003eFor Demo ( or ) Customization:\u003c/h2\u003e\n\n\u003cp\u003ePlease reach out to us ( Support@saasly.in )\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease contact us to opt out of providing credit card information during the installation process and to access the free trial.\u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003elink\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDetailed installation information can be found at the following URL: \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://saasly.in/apps/userguide/how-to-install-preview-attachments-by-saasly-in-zendesk\"\u003eInstall Guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Instant Previews for All Your Files.\n\nSay goodbye to the hassle of downloading files before viewing. With our Preview app for Zendesk, your agents can seamlessly access and view documents directly within the ticket interface, saving valuable time and effort.\n\n##✨ Effortless Integration\n\nOur app integrates smoothly into Zendesk, providing a user-friendly experience without the need for complex configurations or setups. It's quick, easy, and hassle-free.\n\n##✨ Streamlined Support Workflow\n\nBy eliminating the need to download files locally, your support agents can focus on addressing customer queries promptly and efficiently. This enhances the overall support workflow, allowing your team to work smarter, not harder.\n\n##✨ Customer-Centric Assistance\n\nDeliver top-notch service by having all necessary information at your fingertips. View attachments in real-time, enabling more personalized and informed interactions with customers. You'll have immediate access to what you need, whether it’s mp4, mp3, jpg, png, or pdf.\n\n##✨ Secure and Efficient\n\nOur Preview app maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agent's system. Everything stays secure and accessible within Zendesk.\n\nUpgrade your support experience with our Preview app for Zendesk. Try it today and see the difference!\n\n##About [Saasly](https://saasly.in/):\n\n Saasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\n\n##For Demo ( or ) Customization:\n\n Please reach out to us ( Support@saasly.in )\n\n__Please contact us to opt out of providing credit card information during the installation process and to access the free trial.[link] ( https://saasly.freshdesk.com/support/tickets/new )__","raw_installation_instructions":"Detailed installation information can be found at the following URL: \n\n[Install Guide](https://saasly.in/apps/userguide/how-to-install-preview-attachments-by-saasly-in-zendesk)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1046393.apps.zdusercontent.com/1046393/assets/1762347279-6e2438c0f234cbbeab035427e6b3aecd/logo-small.png","large_icon":"https://1046393.apps.zdusercontent.com/1046393/assets/1762347279-6e2438c0f234cbbeab035427e6b3aecd/logo.png","screenshots":["https://1046393.apps.zdusercontent.com/1046393/assets/1762347279-6e2438c0f234cbbeab035427e6b3aecd/screenshot-0.png","https://1046393.apps.zdusercontent.com/1046393/assets/1762347279-6e2438c0f234cbbeab035427e6b3aecd/screenshot-1.png","https://1046393.apps.zdusercontent.com/1046393/assets/1762347279-6e2438c0f234cbbeab035427e6b3aecd/screenshot-2.png"],"installation_count":3},{"id":1046419,"name":"HubSpot App by LEAFWORKS","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2962598,"app_id":1046419,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-20T07:42:23Z","updated_at":"2024-06-20T07:42:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2962593,"app_id":1046419,"name":"accessToken","kind":"text","required":true,"position":1,"created_at":"2024-06-20T07:42:22Z","updated_at":"2024-06-20T07:42:22Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2962594,"app_id":1046419,"name":"hubspotInstanceId","kind":"number","required":true,"position":2,"created_at":"2024-06-20T07:42:22Z","updated_at":"2024-06-20T07:42:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2962595,"app_id":1046419,"name":"hubspotIdUserFieldName","kind":"text","required":true,"position":3,"created_at":"2024-06-20T07:42:23Z","updated_at":"2024-06-20T07:42:23Z","default_value":"hubspotid","secure":false,"scopes":null,"options":null},{"id":2962596,"app_id":1046419,"name":"contactProperties","kind":"text","required":true,"position":4,"created_at":"2024-06-20T07:42:23Z","updated_at":"2024-06-20T07:42:23Z","default_value":"jobtitle,num_notes","secure":false,"scopes":null,"options":null},{"id":2962597,"app_id":1046419,"name":"companyProperties","kind":"text","required":true,"position":5,"created_at":"2024-06-20T07:42:23Z","updated_at":"2024-06-20T07:42:23Z","default_value":"abcd,total_revenue__billed_","secure":false,"scopes":null,"options":null}],"plans":[{"id":4501,"entity_id":1046419,"app_id":1046419,"amount":10000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PTf5xCcWxR53Gtm6TqtISd4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1335,"cost_type":"CostStripe","active":true,"created_at":"2024-06-20T07:42:24.000Z","updated_at":"2024-06-20T07:42:24.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-20T07:42:20Z","updated_at":"2025-12-09T20:02:08Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[3,4],"date_published":"2024-06-25T15:37:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-12-09T20:02:01Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"Link HubSpot contacts to your Zendesk users","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow the HubSpot App works\u003c/h2\u003e\n\n\u003cp\u003eHubSpot is a CRM platform that addresses challenges in inbound marketing, sales, and customer service by facilitating\u003cbr\u003e\nlead generation and management, automating marketing tasks, managing sales pipelines, enhancing customer support through\u003cbr\u003e\nticketing and feedback systems, and much more. The \u003cstrong\u003eHubSpot app from Leafworks\u003c/strong\u003e enhances this ecosystem by allowing\u003cbr\u003e\nusers to display HubSpot data within Zendesk, providing easy access to valuable customer insights directly in the Zendesk\u003cbr\u003e\ninterface and deeplinks to quickly find needed data in the Hubspot.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eHubspot app automatically checks and links HubSpot contacts to Zendesk users. For each new ticket, a search by user\u0026#39;s email is automatically performed, but in cases, no data has been found, agents can connect HubSpot contacts manually with a search.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cp\u003eThe contact data will be displayed in the ticket sidebar with the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch for contacts using a flexible query\u003c/li\u003e\n\u003cli\u003eDisplay detailed information about contacts\u003c/li\u003e\n\u003cli\u003eDisplay detailed information about the company\u003c/li\u003e\n\u003cli\u003eSelect which contact and company fields to display\u003c/li\u003e\n\u003cli\u003eShow deal history\u003c/li\u003e\n\u003cli\u003eShow the activity timeline\u003c/li\u003e\n\u003cli\u003eLink a specific contact to a Zendesk user\u003c/li\u003e\n\u003cli\u003eProvide deeplinks for each item\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e | Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSimply click the installation button to install the App in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter Hubspot credentials in the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect which fields to display in the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:app-support@leafworks.de\"\u003eapp-support@leafworks.de\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\n[book]: https://leafworks.de/en/sales-meeting-2/\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\n\n[![website][banner]][website]\n\n## How the HubSpot App works\n\nHubSpot is a CRM platform that addresses challenges in inbound marketing, sales, and customer service by facilitating\nlead generation and management, automating marketing tasks, managing sales pipelines, enhancing customer support through\nticketing and feedback systems, and much more. The **HubSpot app from Leafworks** enhances this ecosystem by allowing\nusers to display HubSpot data within Zendesk, providing easy access to valuable customer insights directly in the Zendesk\ninterface and deeplinks to quickly find needed data in the Hubspot.\n\n## Overview\n\nHubspot app automatically checks and links HubSpot contacts to Zendesk users. For each new ticket, a search by user's email is automatically performed, but in cases, no data has been found, agents can connect HubSpot contacts manually with a search.\n\n## Features\n\nThe contact data will be displayed in the ticket sidebar with the following features:\n\n- Search for contacts using a flexible query\n- Display detailed information about contacts\n- Display detailed information about the company\n- Select which contact and company fields to display\n- Show deal history\n- Show the activity timeline\n- Link a specific contact to a Zendesk user\n- Provide deeplinks for each item\n\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\n\n[![partners-web][partners]][partners-web]\n\n[![website][banner]][website]\n\n## App inquiries\n\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\n\n## About Leafworks\n\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\n\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\n\n## More from Leafworks\n\n[![partners-web][apps]][partners-web]\n\n## Contact\n\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) | Web: [www.leafworks.de][website]\n\n[![website][banner]][website]\n","raw_installation_instructions":"## How to install\n1. Simply click the installation button to install the App in Zendesk.\n\n2. Enter Hubspot credentials in the app settings.\n\n3. Select which fields to display in the app.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [app-support@leafworks.de](mailto:app-support@leafworks.de)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1046419.apps.zdusercontent.com/1046419/assets/1765173345-93fe4ef7b73060785b266692b0517d9a/logo-small.png","large_icon":"https://1046419.apps.zdusercontent.com/1046419/assets/1765173345-93fe4ef7b73060785b266692b0517d9a/logo.png","screenshots":["https://1046419.apps.zdusercontent.com/1046419/assets/1765173345-93fe4ef7b73060785b266692b0517d9a/screenshot-0.png","https://1046419.apps.zdusercontent.com/1046419/assets/1765173345-93fe4ef7b73060785b266692b0517d9a/screenshot-1.png","https://1046419.apps.zdusercontent.com/1046419/assets/1765173345-93fe4ef7b73060785b266692b0517d9a/screenshot-2.png"],"installation_count":10},{"id":1049148,"name":"Restrict Attachments by File Type","state":"published","version":"1","framework_version":"2.0","parameters":[{"id":2970129,"app_id":1049148,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-06-30T17:55:30Z","updated_at":"2024-06-30T17:55:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2970128,"app_id":1049148,"name":"bannedFiles","kind":"multiline","required":true,"position":1,"created_at":"2024-06-30T17:55:30Z","updated_at":"2024-06-30T17:55:30Z","default_value":"[\".zip\",\".exe\",\".etc\"]","secure":false,"scopes":null,"options":null}],"plans":[{"id":4508,"entity_id":1049148,"app_id":1049148,"amount":2700,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PXRsxLfMMnZehQaUiiSj0TF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1E3DuiLfMMnZehQa","cost_id":1336,"cost_type":"CostStripe","active":true,"created_at":"2024-06-30T17:55:32.000Z","updated_at":"2024-06-30T17:55:32.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-06-30T17:55:30Z","updated_at":"2025-05-13T16:31:01Z","terms_conditions_url":"https://bluegeyser.zendesk.com/hc/en-us/articles/360023978851-Terms-and-Conditions","app_organization":{"id":2200,"name":"Blue Canary Software","email":"hi@thirdsouth.capital","website":"https://bluecanarysoftware.com/","country_code":"US","stripe_account_id":"acct_1E3DuiLfMMnZehQa","state":"published"},"locations":[3],"date_published":"2024-07-09T18:26:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-05-13T16:30:57Z","owner_id":269519,"author_name":"Blue Canary Software Ltd.","author_email":"zdapps@thirdsouth.capital","author_url":"https://bluecanarysoftware.com","short_description":"Protect your customer's data by restricting attachments to only certain file types.","long_description":"\u003ch2\u003eEnhance Your Security with Attachment Restrictions\u003c/h2\u003e\n\n\u003cp\u003eJoin other secure organizations in protecting sensitive data by automatically restricting potentially harmful file types.\u003c/p\u003e\n\n\u003cp\u003eThe era of manual file screening and non-GDPR-compliance is over.\u003cbr\u003e\nWhen you start using Restrict Attachments by File Type, you\u0026#39;ll notice that potentially dangerous files are automatically redacted from your tickets.\u003c/p\u003e\n\n\u003cp\u003eOnce you install this app, you will be able to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically restrict files based on their extensions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomize the list of banned file types\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProtect against common security threats like .exe and .zip files\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKey benefits include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnhanced security measures\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime-saving automatic file restriction\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomizable protection tailored to your industry\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNote: Redacted files cannot be recovered, ensuring complete removal of potential threats.\u003c/p\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://bluecanarysoftware.com/\"\u003eBlue Canary Software\u003c/a\u003e in collaboration with our security-conscious users.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install, then configure the files you want to ban in the in the app settings.\u003c/p\u003e\n","raw_long_description":"## Enhance Your Security with Attachment Restrictions\n\nJoin other secure organizations in protecting sensitive data by automatically restricting potentially harmful file types.\n\nThe era of manual file screening and non-GDPR-compliance is over.\nWhen you start using Restrict Attachments by File Type, you'll notice that potentially dangerous files are automatically redacted from your tickets.\n\nOnce you install this app, you will be able to:\n\n* Automatically restrict files based on their extensions\n\n* Customize the list of banned file types\n\n* Protect against common security threats like .exe and .zip files\n\nKey benefits include:\n\n* Enhanced security measures\n\n* Time-saving automatic file restriction\n\n* Customizable protection tailored to your industry\n\nNote: Redacted files cannot be recovered, ensuring complete removal of potential threats.\n\nBuilt by [Blue Canary Software](https://bluecanarysoftware.com/) in collaboration with our security-conscious users.","raw_installation_instructions":"Click Install, then configure the files you want to ban in the in the app settings.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1049148.apps.zdusercontent.com/1049148/assets/1747074813-eac7932db3daea12e77ec5713b86d5a8/logo-small.png","large_icon":"https://1049148.apps.zdusercontent.com/1049148/assets/1747074813-eac7932db3daea12e77ec5713b86d5a8/logo.png","screenshots":["https://1049148.apps.zdusercontent.com/1049148/assets/1747074813-eac7932db3daea12e77ec5713b86d5a8/screenshot-0.png","https://1049148.apps.zdusercontent.com/1049148/assets/1747074813-eac7932db3daea12e77ec5713b86d5a8/screenshot-1.png","https://1049148.apps.zdusercontent.com/1049148/assets/1747074813-eac7932db3daea12e77ec5713b86d5a8/screenshot-2.png"],"installation_count":1},{"id":1050508,"name":"ChatGPT Assistant Plus by Adiacent","state":"published","version":"1.0.8","framework_version":"2.0","parameters":[{"id":2975316,"app_id":1050508,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-05T10:12:08Z","updated_at":"2024-07-05T10:12:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2975309,"app_id":1050508,"name":"ChatGPTAPIKEY","kind":"text","required":true,"position":1,"created_at":"2024-07-05T10:12:07Z","updated_at":"2024-07-05T10:12:07Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2975310,"app_id":1050508,"name":"ChatGPTAssistantconfig","kind":"multiline","required":true,"position":2,"created_at":"2024-07-05T10:12:07Z","updated_at":"2024-07-05T10:12:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2975311,"app_id":1050508,"name":"ChatGPTAssistantAccessToken","kind":"text","required":true,"position":3,"created_at":"2024-07-05T10:12:07Z","updated_at":"2024-07-05T10:12:07Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2975312,"app_id":1050508,"name":"ZendeskAccessToken","kind":"text","required":true,"position":4,"created_at":"2024-07-05T10:12:08Z","updated_at":"2024-07-05T10:12:08Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2975313,"app_id":1050508,"name":"ZendeskAdminEmail","kind":"text","required":true,"position":5,"created_at":"2024-07-05T10:12:08Z","updated_at":"2024-07-05T10:12:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2975314,"app_id":1050508,"name":"Basic dashboard","kind":"checkbox","required":false,"position":6,"created_at":"2024-07-05T10:12:08Z","updated_at":"2024-07-05T10:12:08Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":2975315,"app_id":1050508,"name":"Advanced dashboard","kind":"checkbox","required":false,"position":7,"created_at":"2024-07-05T10:12:08Z","updated_at":"2024-07-05T10:12:08Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":4519,"entity_id":1050508,"app_id":1050508,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-05T10:12:09.000Z","updated_at":"2024-07-05T10:12:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-05T10:12:07Z","updated_at":"2025-04-04T00:12:00Z","terms_conditions_url":null,"app_organization":{"id":5090,"name":"Adiacent srl","email":"info@adiacent.com","website":"https://www.adiacent.com/","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[3,2],"date_published":"2024-08-08T15:19:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://openai.com/api/pricing/"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-11-11T17:42:18Z","owner_id":269519,"author_name":"Stefano Stirati","author_email":"s.stirati@adiacent.com","author_url":"https://www.adiacent.com/partner-zendesk","short_description":"Capture conversation essence, analyze tone, suggest responses with touch.","long_description":"\u003ch1\u003eAll the features of the previous version but improved and with a major upgrade! 🚀\u003c/h1\u003e\n\n\u003cp\u003e1️⃣ Integration with Zendesk\u0026#39;s knowledge base: The responses provided by the app now include information extracted directly from Zendesk\u0026#39;s knowledge base, enhancing the relevance and accuracy of the answers. \u003cbr\u003e\n\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451222597521\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003e2️⃣ Improved response formatting: Responses are now more readable thanks to better formatting, which includes line breaks, bullet points, and other elements for clear presentation. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018457361\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003e3️⃣ Language management: Responses are generated and manipulated in the language set in the profile of the connected agent, making the interaction more natural and smooth. In the following example, the agent\u0026#39;s profile language is Italian and the end user\u0026#39;s language is English. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018449937\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003e4️⃣ One-click translation: At the end of the process, it is possible to translate the response into the customer\u0026#39;s language with a single click, greatly simplifying multilingual communication. In the following example, the agent\u0026#39;s profile language is Italian and the end user\u0026#39;s language is English. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018455953\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003e5️⃣ On-demand knowledge base update: The customer can update the knowledge base information at any time via a dedicated button (even if the Zendesk instance has more than one brand), useful whenever an article is modified or added. This helps keep costs down and limit calls to ChatGPT. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018459409\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/p\u003e\n\n\u003cp\u003eFor any information on costs or to request a demo (without obligation), you can contact us at this \u003ca href=\"https://www.adiacent.com/zendesk-ai-support/\"\u003eform\u003c/a\u003e 🚀\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the ChatGPT Assistant Plus app, follow these steps: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eObtain your OpenAI API key by visiting platform.openai.com. 2. Obtain your ZendeskAccessToken \n\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26466937895313\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/li\u003e\n\u003cli\u003eGet the information to fill in the \u0026#39;ChatGPTAssistantconfig\u0026#39; and \u0026#39;ChatGPTAssistantAccessToken\u0026#39; fields by sending this \u003ca href=\"https://www.adiacent.com/zendesk-ai-support/\"\u003eform\u003c/a\u003e indicating the subdomain of your Zendesk account, which is found in the URL, after https:// and before zendesk.com (https://yoursubdomain.zendesk.com) and we will send you the configurations. 4. In the installation wizard, provide your OpenAI API key when prompted. 5. Select the desired mode, advanced or basic. \n\u003cimg src=\"https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018448145\" alt=\"ChatGPT Assistant - Features\"\u003e \u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to complete the installation. 7. Once the installation is complete, the app will be available in your Zendesk Support dashboard. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor any information on costs or to request a demo (without obligation), you can contact us at this \u003ca href=\"https://www.adiacent.com/zendesk-ai-support/\"\u003eform\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# All the features of the previous version but improved and with a major upgrade! 🚀 \n\n1️⃣ Integration with Zendesk's knowledge base: The responses provided by the app now include information extracted directly from Zendesk's knowledge base, enhancing the relevance and accuracy of the answers. \n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451222597521) \n\n2️⃣ Improved response formatting: Responses are now more readable thanks to better formatting, which includes line breaks, bullet points, and other elements for clear presentation. \n\n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018457361) \n\n3️⃣ Language management: Responses are generated and manipulated in the language set in the profile of the connected agent, making the interaction more natural and smooth. In the following example, the agent's profile language is Italian and the end user's language is English. \n\n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018449937) \n\n4️⃣ One-click translation: At the end of the process, it is possible to translate the response into the customer's language with a single click, greatly simplifying multilingual communication. In the following example, the agent's profile language is Italian and the end user's language is English. \n\n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018455953) \n\n5️⃣ On-demand knowledge base update: The customer can update the knowledge base information at any time via a dedicated button (even if the Zendesk instance has more than one brand), useful whenever an article is modified or added. This helps keep costs down and limit calls to ChatGPT. \n\n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018459409) \n\nFor any information on costs or to request a demo (without obligation), you can contact us at this [form](https://www.adiacent.com/zendesk-ai-support/) 🚀","raw_installation_instructions":"To install the ChatGPT Assistant Plus app, follow these steps: \n\n1. Obtain your OpenAI API key by visiting platform.openai.com. 2. Obtain your ZendeskAccessToken \n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26466937895313) \n3. Get the information to fill in the 'ChatGPTAssistantconfig' and 'ChatGPTAssistantAccessToken' fields by sending this [form](https://www.adiacent.com/zendesk-ai-support/) indicating the subdomain of your Zendesk account, which is found in the URL, after https:// and before zendesk.com (https://yoursubdomain.zendesk.com) and we will send you the configurations. 4. In the installation wizard, provide your OpenAI API key when prompted. 5. Select the desired mode, advanced or basic. \n![ChatGPT Assistant - Features](https://pdi-adiacent.zendesk.com/hc/it/article_attachments/26451018448145) \n6. Follow the on-screen instructions to complete the installation. 7. Once the installation is complete, the app will be available in your Zendesk Support dashboard. \n\nFor any information on costs or to request a demo (without obligation), you can contact us at this [form](https://www.adiacent.com/zendesk-ai-support/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1050508.apps.zdusercontent.com/1050508/assets/1730985218-78ccf2341557098e9e7b5a340d5b4db0/logo-small.png","large_icon":"https://1050508.apps.zdusercontent.com/1050508/assets/1730985218-78ccf2341557098e9e7b5a340d5b4db0/logo.png","screenshots":["https://1050508.apps.zdusercontent.com/1050508/assets/1730985218-78ccf2341557098e9e7b5a340d5b4db0/screenshot-0.png","https://1050508.apps.zdusercontent.com/1050508/assets/1730985218-78ccf2341557098e9e7b5a340d5b4db0/screenshot-1.png","https://1050508.apps.zdusercontent.com/1050508/assets/1730985218-78ccf2341557098e9e7b5a340d5b4db0/screenshot-2.png"],"installation_count":3},{"id":1050585,"name":"CSAT-Timer","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2975529,"app_id":1050585,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-05T16:24:23Z","updated_at":"2024-07-05T16:24:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4520,"entity_id":1050585,"app_id":1050585,"amount":250,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PZE29H25uqsA27aeDmBcpGG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1337,"cost_type":"CostStripe","active":false,"created_at":"2024-07-05T16:24:24.000Z","updated_at":"2024-07-05T16:24:24.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4628,"entity_id":1050585,"app_id":1050585,"amount":250,"name":"Default Plan 2 ","description":"\u003cp\u003eDefault Plan For Tax issues\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pw0wAH25uqsA27aMMN2wTLf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1368,"cost_type":"CostStripe","active":true,"created_at":"2024-09-09T16:52:56.000Z","updated_at":"2024-09-09T16:52:56.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-07-05T16:24:21Z","updated_at":"2025-05-14T18:48:08Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[3,2,1,7],"date_published":"2024-08-15T17:03:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","top_bar","background"],"last_update_time":"2025-05-14T18:48:05Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Boost Zendesk efficiency Smart closures, custom timers, and seamless feedback.","long_description":"\u003cp\u003e\u003ca href=\"https://www.support.omniwise.app\"\u003e\u003cimg src=\"https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/CSAT.png\" alt=\"OmniWise\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API(SUNCO API) for advanced customizations (included in Zendesk Suite Professional plans or above).See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support\"\u003eSunshine Conversations\u003c/a\u003e for more information\u003c/strong\u003e.\u003cbr\u003e\n\u003cstrong\u003eDon\u0026#39;t worry in case your plan doesn\u0026#39;t support SUNCO API, we’ve got you covered with alternative options to ensure you can still benefit from the app.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDo you need a way to gather CSAT while you are Turning messaging channels to Session Based?\u003c/p\u003e\n\n\u003cp\u003eAre you searching for a smarter way to manage customer feedback in Zendesk?\u003c/p\u003e\n\n\u003cp\u003eAre your agents spending valuable time managing unnecessary reopened tickets?\u003c/p\u003e\n\n\u003cp\u003eLook no further.\u003c/p\u003e\n\n\u003cp\u003eIntroducing CSAT Timer, that automates ticket closure based on custom satisfaction timers, freeing your agents to focus on more critical tasks.\u003c/p\u003e\n\n\u003ch3\u003eHow does it work?\u003c/h3\u003e\n\n\u003cp\u003eCSAT Timer lets you set customizable rules to start timers based on your messaging channels. When satisfaction is offered via a specific channel, a new timer will be created in the ticket sidebar, displaying the time progress. If the timer expires before the user responds, the ticket will be automatically closed, tagged with \u003cstrong\u003eClosed-by-CSAT-APP\u003c/strong\u003e, a notification will be sent to the topbar app informing the assignee of the closure. This timer will help you to gather CSAT without giving up CSAT, and your messaging channels will turn to Session Based as you wish.\u003c/p\u003e\n\n\u003ch3\u003eWhy CSAT Timer?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSession Based On Messaging:if you want to turn your messaging into session based, you will directly close your messaging ticket when the ticket is resolved. This will allow your customers to create new conversations in Zendesk! But unfortunately, you must give up CSAT.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUltimate Flexibility in Rule Creation:Set specific rules for each sub-channel or streamline with a single rule for the main channel. Customize satisfaction timers to fit your workflow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnified Rule for All Channels: Simplify ticket management with a master rule across social and messaging channels, even for Zendesk plans without Sunshine Conversations, providing a seamless and unified approach to handling customer feedback.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic Follow-Up Tickets: Automatically generate follow-up tickets for closed ones, ensuring continuity in conversations and preventing any important details from being missed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeamless Security and Authentication: CSAT Timer requires admin authorization through admin panel to function, ensuring secure access with a quick and easy setup.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFlexible Access Control: Admins can effortlessly manage who has the ability to create rules. This feature provides a straightforward and flexible way to ensure the right team members have the appropriate permissions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePowered by Omni Factors.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the app from the marketplace, as a Zendesk admin (Owner Account), navigate to nav bar instance and follow the prompts.\u003c/p\u003e\n\n\u003ch3\u003eSUNCO API\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn case you need to define a rule regardless of the channel or your plan doesn\u0026#39;t support Sunco API, in other words, define a master rule:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom CSAT Admin Panel \u0026gt; \u003cstrong\u003eSunco API\u003c/strong\u003e tab, switch the \u003cstrong\u003eActivate Master Rule\u003c/strong\u003e on, then save.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn case you need to define a custom rule for each channel, in other words, define a sub-rule based on every messaging channel:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the navigation bar in the Admin Center \u0026gt; \u003cstrong\u003eConversations API\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFrom \u003cstrong\u003eConversations API\u003c/strong\u003e \u0026gt; click on the \u003cstrong\u003eCreate API Key\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eIn the name field, we suggest \u003cstrong\u003e(CSAT-Timer-API)\u003c/strong\u003e, then click next.\u003c/li\u003e\n\u003cli\u003eFrom the displayed screen, copy the \u003cstrong\u003eAPP ID\u003c/strong\u003e, \u003cstrong\u003eKEY ID\u003c/strong\u003e, \u003cstrong\u003eSECRET KEY\u003c/strong\u003e, and save them in a secure location, then click next.\u003c/li\u003e\n\u003cli\u003eGo back to the \u003cstrong\u003eSunco API\u003c/strong\u003e tab in CSAT Admin Panel, paste the \u003cstrong\u003eAPP ID\u003c/strong\u003e, \u003cstrong\u003eKEY ID\u003c/strong\u003e, \u003cstrong\u003eSECRET KEY\u003c/strong\u003e from the previous step in their fields, switch the \u003cstrong\u003eActivate Master Rule\u003c/strong\u003e off, and save.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eFollow-Up Ticket\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn case you need to activate this feature:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom CSAT Admin Panel \u0026gt; \u003cstrong\u003eSettings tab\u003c/strong\u003e, select \u003cstrong\u003eCreate Follow Up Ticket\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eChoose Form\u003c/strong\u003e button and select the form to which you want to add the new field.\n\n\u003cul\u003e\n\u003cli\u003eIf you do not select a form, the new ticket field will be added to your default ticket form.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick save.\u003c/li\u003e\n\u003cli\u003eA new dropdown ticket field, \u003cstrong\u003eCSAT-FollowUp-Ticket\u003c/strong\u003e, will be automatically created and added to the selected forms.\u003c/li\u003e\n\u003cli\u003eBefore solving any ticket, choose Yes for the \u003cstrong\u003eCSAT-FollowUp-Ticket\u003c/strong\u003e field if you want the CSAT-Timer to create a follow-up ticket.\u003c/li\u003e\n\u003cli\u003eTo include the original group and assignee on follow-up tickets:\n\n\u003cul\u003e\n\u003cli\u003eIn Admin Center, click \u003cstrong\u003eObjects and rules\u003c/strong\u003e in the sidebar, then select \u003cstrong\u003eTickets \u0026gt; Settings\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eIn the \u003cstrong\u003eFollow-Ups\u003c/strong\u003e section, select \u003cstrong\u003eCopy original group and assignee to follow-up ticket\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[![OmniWise](https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/CSAT.png)](https://www.support.omniwise.app)\n\n**This App requires access to the conversations API(SUNCO API) for advanced customizations (included in Zendesk Suite Professional plans or above).See [Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support ) for more information**.\n**Don't worry in case your plan doesn't support SUNCO API, we’ve got you covered with alternative options to ensure you can still benefit from the app.**\n\nDo you need a way to gather CSAT while you are Turning messaging channels to Session Based?\n\nAre you searching for a smarter way to manage customer feedback in Zendesk?\n\nAre your agents spending valuable time managing unnecessary reopened tickets?\n\nLook no further.\n\nIntroducing CSAT Timer, that automates ticket closure based on custom satisfaction timers, freeing your agents to focus on more critical tasks.\n\n### How does it work?\n\nCSAT Timer lets you set customizable rules to start timers based on your messaging channels. When satisfaction is offered via a specific channel, a new timer will be created in the ticket sidebar, displaying the time progress. If the timer expires before the user responds, the ticket will be automatically closed, tagged with **Closed-by-CSAT-APP**, a notification will be sent to the topbar app informing the assignee of the closure. This timer will help you to gather CSAT without giving up CSAT, and your messaging channels will turn to Session Based as you wish.\n\n### Why CSAT Timer?\n\n* Session Based On Messaging:if you want to turn your messaging into session based, you will directly close your messaging ticket when the ticket is resolved. This will allow your customers to create new conversations in Zendesk! But unfortunately, you must give up CSAT.\n\n* Ultimate Flexibility in Rule Creation:Set specific rules for each sub-channel or streamline with a single rule for the main channel. Customize satisfaction timers to fit your workflow.\n\n* Unified Rule for All Channels: Simplify ticket management with a master rule across social and messaging channels, even for Zendesk plans without Sunshine Conversations, providing a seamless and unified approach to handling customer feedback.\n\n* Automatic Follow-Up Tickets: Automatically generate follow-up tickets for closed ones, ensuring continuity in conversations and preventing any important details from being missed.\n\n* Seamless Security and Authentication: CSAT Timer requires admin authorization through admin panel to function, ensuring secure access with a quick and easy setup.\n\n* Flexible Access Control: Admins can effortlessly manage who has the ability to create rules. This feature provides a straightforward and flexible way to ensure the right team members have the appropriate permissions.\n\nPowered by Omni Factors.","raw_installation_instructions":"After installing the app from the marketplace, as a Zendesk admin (Owner Account), navigate to nav bar instance and follow the prompts.\n\n### SUNCO API\n\n**In case you need to define a rule regardless of the channel or your plan doesn't support Sunco API, in other words, define a master rule:**\n\n1. From CSAT Admin Panel \u003e **Sunco API** tab, switch the **Activate Master Rule** on, then save.\n\n**In case you need to define a custom rule for each channel, in other words, define a sub-rule based on every messaging channel:**\n\n1. From the navigation bar in the Admin Center \u003e **Conversations API**.\n2. From **Conversations API** \u003e click on the **Create API Key** button.\n3. In the name field, we suggest **(CSAT-Timer-API)**, then click next.\n4. From the displayed screen, copy the **APP ID**, **KEY ID**, **SECRET KEY**, and save them in a secure location, then click next.\n5. Go back to the **Sunco API** tab in CSAT Admin Panel, paste the **APP ID**, **KEY ID**, **SECRET KEY** from the previous step in their fields, switch the **Activate Master Rule** off, and save.\n\n### Follow-Up Ticket\n\n**In case you need to activate this feature:**\n\n1. From CSAT Admin Panel \u003e **Settings tab**, select **Create Follow Up Ticket**.\n2. Click the **Choose Form** button and select the form to which you want to add the new field.\n  * If you do not select a form, the new ticket field will be added to your default ticket form.\n3. Click save.\n4. A new dropdown ticket field, **CSAT-FollowUp-Ticket**, will be automatically created and added to the selected forms.\n5. Before solving any ticket, choose Yes for the **CSAT-FollowUp-Ticket** field if you want the CSAT-Timer to create a follow-up ticket.\n6. To include the original group and assignee on follow-up tickets:\n  * In Admin Center, click **Objects and rules** in the sidebar, then select **Tickets \u003e Settings**.\n  * In the **Follow-Ups** section, select **Copy original group and assignee to follow-up ticket**.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1050585.apps.zdusercontent.com/1050585/assets/1747230341-82dccbe0d42c30c3da852ddb26211a95/logo-small.png","large_icon":"https://1050585.apps.zdusercontent.com/1050585/assets/1747230341-82dccbe0d42c30c3da852ddb26211a95/logo.png","screenshots":["https://1050585.apps.zdusercontent.com/1050585/assets/1747230341-82dccbe0d42c30c3da852ddb26211a95/screenshot-0.png","https://1050585.apps.zdusercontent.com/1050585/assets/1747230341-82dccbe0d42c30c3da852ddb26211a95/screenshot-1.png","https://1050585.apps.zdusercontent.com/1050585/assets/1747230341-82dccbe0d42c30c3da852ddb26211a95/screenshot-2.png"],"installation_count":0},{"id":1050798,"name":"Ticket Reviews","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2976184,"app_id":1050798,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-06T19:11:46Z","updated_at":"2024-07-06T19:11:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2976182,"app_id":1050798,"name":"rating_types","kind":"multiline","required":true,"position":1,"created_at":"2024-07-06T19:11:46Z","updated_at":"2024-07-06T19:11:46Z","default_value":"{ \"negative\": [ { \"name\": \"Incomplete Resolution\", \"description\": \"The issue was not fully resolved and had to be reopened multiple times.\" }, { \"name\": \"Delayed Response\", \"description\": \"The response time was excessively long, causing significant delays.\" }, { \"name\": \"Poor Communication\", \"description\": \"The support agent did not communicate clearly or frequently enough.\" }, { \"name\": \"Unhelpful Solutions\", \"description\": \"The solutions provided did not address the root cause of the problem.\" }, { \"name\": \"Lack of Expertise\", \"description\": \"The support agent lacked the necessary knowledge to resolve the issue.\" }, { \"name\": \"Rude or Unprofessional Behavior\", \"description\": \"The agent was rude and unprofessional during the interaction.\" }, { \"name\": \"Misunderstanding the Issue\", \"description\": \"The support agent misunderstood the issue, leading to incorrect solutions.\" }, { \"name\": \"Technical Difficulties\", \"description\": \"There were technical issues with the support system, making it difficult to get help.\" }, { \"name\": \"Escalation Required\", \"description\": \"The issue had to be escalated to a higher level of support, causing further delays.\" } ], \"positive\": [ { \"name\": \"Positive Experience\", \"description\": \"The issue was resolved quickly and efficiently with excellent communication.\" }, { \"name\": \"Helpful and Patient\", \"description\": \"The support agent was very helpful and patient throughout the process.\" }, { \"name\": \"Quick Turnaround\", \"description\": \"The issue was resolved in a very short time frame, exceeding expectations.\" }, { \"name\": \"Proactive Follow-Up\", \"description\": \"The support agent followed up proactively to ensure everything was resolved satisfactorily.\" } ] }","secure":false,"scopes":null,"options":null},{"id":2976183,"app_id":1050798,"name":"initialized","kind":"checkbox","required":false,"position":2,"created_at":"2024-07-06T19:11:46Z","updated_at":"2024-07-06T19:11:46Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":4521,"entity_id":1050798,"app_id":1050798,"amount":1499,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PZdhMFDPrDeazfWwVyI9eWO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":1338,"cost_type":"CostStripe","active":true,"created_at":"2024-07-06T19:11:48.000Z","updated_at":"2024-07-06T19:11:48.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-07-06T19:11:45Z","updated_at":"2025-04-04T00:12:00Z","terms_conditions_url":null,"app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[3,2],"date_published":"2024-07-15T17:08:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2024-07-16T21:50:54Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.zohodesk.com","author_url":"https://desk.zoho.com/portal/schreindawg/","short_description":"Review tickets to improve end user satisfaction!","long_description":"\u003cp\u003eThe ticket reviews app allows agents to review potential issues, flag learning opportunities or give positive feedback to a given user on a ticket.\u003c/p\u003e\n\n\u003cp\u003eEach ticket can be reviewed one time for a single user. This user defaults to the ticket assignee but can be changed to another user if needed. Once rated, ratings can be viewed from the left nav app. You can view reviews for your currently logged in user (reviews that others have submitted for you) and if you are an admin, all reviews in the system.\u003c/p\u003e\n\n\u003cp\u003eTicket review types can be customized (both good and bad) and multiple rating types can be selected for each review.\u003c/p\u003e\n\n\u003cp\u003eOnly administrator users can remove ratings via UI.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNote: Requires Agent Workspace to be active so the app can use the new \u0026#39;Custom Objects\u0026#39;. Install the app from the marketplace.\u003c/p\u003e\n\n\u003cp\u003eHave an admin go to the app in the left nav and initialize the app. Once initialized, add or remove rating reasons (as an admin)\u003c/p\u003e\n","raw_long_description":"The ticket reviews app allows agents to review potential issues, flag learning opportunities or give positive feedback to a given user on a ticket.\n\nEach ticket can be reviewed one time for a single user. This user defaults to the ticket assignee but can be changed to another user if needed. Once rated, ratings can be viewed from the left nav app. You can view reviews for your currently logged in user (reviews that others have submitted for you) and if you are an admin, all reviews in the system.\n\nTicket review types can be customized (both good and bad) and multiple rating types can be selected for each review.\n\nOnly administrator users can remove ratings via UI.","raw_installation_instructions":"Note: Requires Agent Workspace to be active so the app can use the new 'Custom Objects'. Install the app from the marketplace.\n\nHave an admin go to the app in the left nav and initialize the app. Once initialized, add or remove rating reasons (as an admin)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1050798.apps.zdusercontent.com/1050798/assets/1721093423-f67a006b1a0482a3967de86c93807442/logo-small.png","large_icon":"https://1050798.apps.zdusercontent.com/1050798/assets/1721093423-f67a006b1a0482a3967de86c93807442/logo.png","screenshots":["https://1050798.apps.zdusercontent.com/1050798/assets/1721093423-f67a006b1a0482a3967de86c93807442/screenshot-0.png","https://1050798.apps.zdusercontent.com/1050798/assets/1721093423-f67a006b1a0482a3967de86c93807442/screenshot-1.png","https://1050798.apps.zdusercontent.com/1050798/assets/1721093423-f67a006b1a0482a3967de86c93807442/screenshot-2.png"],"installation_count":0},{"id":1051222,"name":"RunLLM","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2977146,"app_id":1051222,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-09T00:32:15Z","updated_at":"2024-07-09T00:32:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2977142,"app_id":1051222,"name":"server","kind":"url","required":false,"position":1,"created_at":"2024-07-09T00:32:15Z","updated_at":"2024-07-09T00:32:15Z","default_value":"https://api.runllm.com","secure":false,"scopes":null,"options":null},{"id":2977143,"app_id":1051222,"name":"assistantID","kind":"number","required":true,"position":2,"created_at":"2024-07-09T00:32:15Z","updated_at":"2024-07-09T00:32:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2977144,"app_id":1051222,"name":"apiKey","kind":"text","required":true,"position":3,"created_at":"2024-07-09T00:32:15Z","updated_at":"2024-07-09T00:32:15Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2977145,"app_id":1051222,"name":"devApiKey","kind":"text","required":false,"position":4,"created_at":"2024-07-09T00:32:15Z","updated_at":"2024-07-09T00:32:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4524,"entity_id":1051222,"app_id":1051222,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-09T00:32:17.000Z","updated_at":"2024-07-09T00:32:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-09T00:32:14Z","updated_at":"2026-03-14T00:40:04Z","terms_conditions_url":null,"app_organization":{"id":6508,"name":"RunLLM","email":"support@runllm.com","website":"www.runllm.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-08-06T17:02:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://runllm.com"},"location_names":["ticket_sidebar"],"last_update_time":"2024-08-06T17:01:53Z","owner_id":269519,"author_name":"RunLLM","author_email":"support@runllm.com","author_url":"https://www.runllm.com","short_description":"Accelerate technical support with AI you can trust.","long_description":"\u003cp\u003eRunLLM is the gold standard in technical support AI, providing high quality answers to save you time and accelerate customer application. With RunLLM\u0026#39;s Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app\u0026#39;s chat mode. The application will:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRun as a support application, available in the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the ticket\u0026#39;s history and latest message to guide its answers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow your team to chat with the assistant to refine responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable you to use the assistant\u0026#39;s auto-generated response to move faster.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNote that you will need to contact \u003ca href=\"https://www.runllm.com\"\u003eRunLLM\u003c/a\u003e in order to set up your account before you can enable the RunLLM Zendesk application.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the application.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn your \u003ca href=\"https://app.runllm.com/assistants\"\u003eRunLLM console\u003c/a\u003e, identify your assistant ID from the URL. Put this in \u0026#39;RunLLM Assistant ID\u0026#39; field in your application settings.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn your \u003ca href=\"https://app.runllm.com/assistants\"\u003eRunLLM console\u003c/a\u003e, identify your API key by clicking on your account in the lower left corner. Put this in \u0026#39;RunLLM API Key\u0026#39; field in your application settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave the Developer API key field blank.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you are an enterprise customer with a dedicated RunLLM deployment, enter your custom deployment\u0026#39;s API address to \u0026#39;RunLLM Server Address\u0026#39; field. Otherwise, you should use \u003ccode\u003ehttps://api.runllm.com\u003c/code\u003e. Please contact \u003ca href=\"https://www.runllm.com\"\u003eRunLLM\u003c/a\u003e if you have questions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"RunLLM is the gold standard in technical support AI, providing high quality answers to save you time and accelerate customer application. With RunLLM's Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app's chat mode. The application will:\n\n* Run as a support application, available in the ticket sidebar.\n\n* Use the ticket's history and latest message to guide its answers.\n\n* Allow your team to chat with the assistant to refine responses.\n\n* Enable you to use the assistant's auto-generated response to move faster.\n\nNote that you will need to contact [RunLLM](https://www.runllm.com) in order to set up your account before you can enable the RunLLM Zendesk application.","raw_installation_instructions":"* Install the application.\n\nIn your [RunLLM console](https://app.runllm.com/assistants), identify your assistant ID from the URL. Put this in 'RunLLM Assistant ID' field in your application settings.\n\n* In your [RunLLM console](https://app.runllm.com/assistants), identify your API key by clicking on your account in the lower left corner. Put this in 'RunLLM API Key' field in your application settings.\n\n* Leave the Developer API key field blank.\n\n* If you are an enterprise customer with a dedicated RunLLM deployment, enter your custom deployment's API address to 'RunLLM Server Address' field. Otherwise, you should use `https://api.runllm.com`. Please contact [RunLLM](https://www.runllm.com) if you have questions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1051222.apps.zdusercontent.com/1051222/assets/1722919753-27a29d0c9e877aca517b80010ee1b331/logo-small.png","large_icon":"https://1051222.apps.zdusercontent.com/1051222/assets/1722919753-27a29d0c9e877aca517b80010ee1b331/logo.png","screenshots":["https://1051222.apps.zdusercontent.com/1051222/assets/1722919753-27a29d0c9e877aca517b80010ee1b331/screenshot-0.png","https://1051222.apps.zdusercontent.com/1051222/assets/1722919753-27a29d0c9e877aca517b80010ee1b331/screenshot-1.png","https://1051222.apps.zdusercontent.com/1051222/assets/1722919753-27a29d0c9e877aca517b80010ee1b331/screenshot-2.png"],"installation_count":4},{"id":1051388,"name":"British English Comment Converter","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2977632,"app_id":1051388,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-09T12:28:44Z","updated_at":"2024-07-09T12:28:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4711,"entity_id":1051388,"app_id":1051388,"amount":0,"name":"Free","description":"\u003cp\u003eUse British English Converter free forever!\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-17T16:28:03.000Z","updated_at":"2024-10-17T16:28:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4525,"entity_id":1051388,"app_id":1051388,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pad5nJma9rhlCkkGJnV5G96","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PM1JqJma9rhlCkk","cost_id":1339,"cost_type":"CostStripe","active":false,"created_at":"2024-07-09T12:28:46.000Z","updated_at":"2024-07-09T12:28:46.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-09T12:28:43Z","updated_at":"2025-04-04T00:12:00Z","terms_conditions_url":"https://www.saassle.io/terms-and-conditions/zendesk-apps","app_organization":{"id":6435,"name":"Saassle","email":"support@saassle.io","website":"","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[10],"date_published":"2024-07-18T16:01:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2024-10-17T16:27:59Z","owner_id":269519,"author_name":"Saassle Software","author_email":"support@saassle.io","author_url":"https://www.saassle.io","short_description":"One click tool for converting US English comments to UK / AU / NZ English within the ticket editor","long_description":"\u003ch2\u003eUS to British English Converter\u003c/h2\u003e\n\n\u003cp\u003eBoth Zendesk and third-party platforms offer numerous generative AI features for agents. However, a significant limitation for users in Britain, Australia, or New Zealand is that AI responses are typically in US English. This app simplifies the process by allowing agents to translate messages to UK English in just two clicks before sending them.\u003c/p\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003ch3\u003e✅ More Authentic Interactions\u003c/h3\u003e\n\n\u003cp\u003eMaintain authentic communication whilst still gaining the productivity enhancing benefits of generative AI\u003c/p\u003e\n\n\u003ch3\u003e✅ Simple UI\u003c/h3\u003e\n\n\u003cp\u003eAgents can seamlessly integrate this into their workflow with just two clicks, streamlining their use of generative AI tools.\u003c/p\u003e\n\n\u003ch3\u003e✅ Rich Text Compatible\u003c/h3\u003e\n\n\u003cp\u003eRetain all rich text formatting when converting the message\u003c/p\u003e\n\n\u003ch3\u003e✅ Tool Agnostic\u003c/h3\u003e\n\n\u003cp\u003eWhether it\u0026#39;s Zendesk Generative AI tools, third party apps or content copy pasted in from another source as long as it is in the message box it will be converted\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHow to install:\\n\\n1. Install the app from Zendesk Marketplace\\n2. Enable role restrictions when configuring settings and set the roles which can use the converter. We recommend all Agent groups\\n3. Click the app icon in the ticket editor toolbar and you\u0026#39;re off!\\n\\nIf you have any issues or feedback, please contact us at saassleio@gmail.com\u003c/p\u003e\n","raw_long_description":"## US to British English Converter\n Both Zendesk and third-party platforms offer numerous generative AI features for agents. However, a significant limitation for users in Britain, Australia, or New Zealand is that AI responses are typically in US English. This app simplifies the process by allowing agents to translate messages to UK English in just two clicks before sending them.\n\n## Benefits\n### ✅ More Authentic Interactions\nMaintain authentic communication whilst still gaining the productivity enhancing benefits of generative AI\n### ✅ Simple UI\nAgents can seamlessly integrate this into their workflow with just two clicks, streamlining their use of generative AI tools.\n### ✅ Rich Text Compatible\nRetain all rich text formatting when converting the message\n### ✅ Tool Agnostic\nWhether it's Zendesk Generative AI tools, third party apps or content copy pasted in from another source as long as it is in the message box it will be converted\n","raw_installation_instructions":"How to install:\\n\\n1. Install the app from Zendesk Marketplace\\n2. Enable role restrictions when configuring settings and set the roles which can use the converter. We recommend all Agent groups\\n3. Click the app icon in the ticket editor toolbar and you're off!\\n\\nIf you have any issues or feedback, please contact us at saassleio@gmail.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1051388.apps.zdusercontent.com/1051388/assets/1729070824-351a8e2b61c6bcf50b494611b29c378e/logo-small.png","large_icon":"https://1051388.apps.zdusercontent.com/1051388/assets/1729070824-351a8e2b61c6bcf50b494611b29c378e/logo.png","screenshots":["https://1051388.apps.zdusercontent.com/1051388/assets/1729070824-351a8e2b61c6bcf50b494611b29c378e/screenshot-0.png","https://1051388.apps.zdusercontent.com/1051388/assets/1729070824-351a8e2b61c6bcf50b494611b29c378e/screenshot-1.png","https://1051388.apps.zdusercontent.com/1051388/assets/1729070824-351a8e2b61c6bcf50b494611b29c378e/screenshot-2.png"],"installation_count":1},{"id":1051846,"name":"Torango.io","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-11T02:21:21Z","updated_at":"2025-11-17T18:56:22Z","terms_conditions_url":null,"app_organization":{"id":6150,"name":"Torango.io","email":"djinntorango@gmail.com","website":"https://torango.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-07-17T16:37:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://torango.io/pricing"},"location_names":[],"last_update_time":"2025-11-17T18:56:18Z","owner_id":269519,"author_name":"Sean Sprowl","author_email":"support@torango.io","author_url":"https://torango.io","short_description":"AI-fueled knowledge base automations","long_description":"\u003cp\u003eWelcome to Torango.io, the premier solution for AI-driven knowledge base management. Our platform is designed to streamline and enhance your help center operations by leveraging AI for bulk knowledge base operations. With Torango.io, you can effortlessly generate, revise, and publish articles, ensuring your customers always have access to accurate and up-to-date information.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003eAI-Powered Article Generation\u003c/h3\u003e\n\n\u003cp\u003eTorango.io transforms your notes, specs, or tickets into knowledge base articles with OpenAI, allowing you to maintain a comprehensive and informative help center. The AI analyzes the content and context, generating articles that are both accurate and easy to understand.\u003c/p\u003e\n\n\u003ch3\u003eWriting Style Configuration\u003c/h3\u003e\n\n\u003cp\u003eAlign your AI-generated articles with your company\u0026#39;s writing style guidelines. Provide tonal and stylistic instructions, as well as custom instructions to represent your brand.\u003c/p\u003e\n\n\u003ch3\u003eBulk Translation\u003c/h3\u003e\n\n\u003cp\u003eTorango.io simplifies the process of translating your articles into multiple languages. Our platform supports a wide range of languages, including but not limited to English, Spanish, French, Chinese, German, Japanese, and Arabic. With our translation feature, you can ensure your knowledge base is accessible to a global audience.\u003c/p\u003e\n\n\u003ch3\u003eLink Mapping\u003c/h3\u003e\n\n\u003cp\u003eCreate consistent hyperlinks on key words throughout your help center. Never worry about broken links again by centralizing your links on Torango.io.\u003c/p\u003e\n\n\u003ch3\u003eExport Articles\u003c/h3\u003e\n\n\u003cp\u003eExport your help center to a CSV format, allowing for easy backups and data portability.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eTo provide its services, Torango.io requires read and write access to your Zendesk Help Center articles. The application retrieves article data including titles, content, metadata, categories, and sections from your Help Center on-demand to enable viewing and editing functionality.\u003cbr\u003e\nTorango.io does not store your article content on our servers. Your article data is fetched directly from Zendesk each time you access the application, ensuring you always work with the most current information. We only store authentication credentials and organizational settings necessary to maintain your connection to Zendesk.\u003cbr\u003e\nYour article content remains within your Zendesk instance and is only accessed when you actively use the application. No article data is shared with third parties except as required to provide AI-powered features through our trusted partners (OpenAI for content generation and translation services). For more details, please refer to our \u003ca href=\"https://www.torango.io/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eCreate your Torango.io account and navigate to https://app.torango.io/account-settings to subscribe.\u003c/p\u003e\n","raw_long_description":"Welcome to Torango.io, the premier solution for AI-driven knowledge base management. Our platform is designed to streamline and enhance your help center operations by leveraging AI for bulk knowledge base operations. With Torango.io, you can effortlessly generate, revise, and publish articles, ensuring your customers always have access to accurate and up-to-date information.\n\n## Key Features\n\n### AI-Powered Article Generation\nTorango.io transforms your notes, specs, or tickets into knowledge base articles with OpenAI, allowing you to maintain a comprehensive and informative help center. The AI analyzes the content and context, generating articles that are both accurate and easy to understand.\n\n### Writing Style Configuration\nAlign your AI-generated articles with your company's writing style guidelines. Provide tonal and stylistic instructions, as well as custom instructions to represent your brand.\n\n### Bulk Translation\nTorango.io simplifies the process of translating your articles into multiple languages. Our platform supports a wide range of languages, including but not limited to English, Spanish, French, Chinese, German, Japanese, and Arabic. With our translation feature, you can ensure your knowledge base is accessible to a global audience.\n\n### Link Mapping\nCreate consistent hyperlinks on key words throughout your help center. Never worry about broken links again by centralizing your links on Torango.io.\n\n### Export Articles\nExport your help center to a CSV format, allowing for easy backups and data portability.\n\n###Data Disclosure\nTo provide its services, Torango.io requires read and write access to your Zendesk Help Center articles. The application retrieves article data including titles, content, metadata, categories, and sections from your Help Center on-demand to enable viewing and editing functionality.\nTorango.io does not store your article content on our servers. Your article data is fetched directly from Zendesk each time you access the application, ensuring you always work with the most current information. We only store authentication credentials and organizational settings necessary to maintain your connection to Zendesk.\nYour article content remains within your Zendesk instance and is only accessed when you actively use the application. No article data is shared with third parties except as required to provide AI-powered features through our trusted partners (OpenAI for content generation and translation services). For more details, please refer to our [Privacy Policy](https://www.torango.io/privacy-policy).","raw_installation_instructions":"Create your Torango.io account and navigate to https://app.torango.io/account-settings to subscribe.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1051846.apps.zdusercontent.com/1051846/assets/1760808483-d96f87e02830384fa7b44b6d15fbc38d/logo-small.png","large_icon":"https://1051846.apps.zdusercontent.com/1051846/assets/1760808483-d96f87e02830384fa7b44b6d15fbc38d/logo.png","screenshots":["https://1051846.apps.zdusercontent.com/1051846/assets/1760808483-d96f87e02830384fa7b44b6d15fbc38d/screenshot-0.png","https://1051846.apps.zdusercontent.com/1051846/assets/1760808483-d96f87e02830384fa7b44b6d15fbc38d/screenshot-1.png","https://1051846.apps.zdusercontent.com/1051846/assets/1760808483-d96f87e02830384fa7b44b6d15fbc38d/screenshot-2.png"],"installation_count":0},{"id":1052353,"name":"Merge Tickets","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2980541,"app_id":1052353,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-12T13:35:29Z","updated_at":"2024-07-12T13:35:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2980537,"app_id":1052353,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-07-12T13:35:28Z","updated_at":"2024-07-12T13:35:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2980538,"app_id":1052353,"name":"initialized","kind":"hidden","required":false,"position":2,"created_at":"2024-07-12T13:35:28Z","updated_at":"2024-07-12T13:35:28Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2980539,"app_id":1052353,"name":"videoShown","kind":"hidden","required":false,"position":3,"created_at":"2024-07-12T13:35:29Z","updated_at":"2024-07-12T13:35:29Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2980540,"app_id":1052353,"name":"savedTriggerForm","kind":"hidden","required":false,"position":4,"created_at":"2024-07-12T13:35:29Z","updated_at":"2024-07-12T13:35:29Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4527,"entity_id":1052353,"app_id":1052353,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-12T13:35:30.000Z","updated_at":"2024-07-12T13:35:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":15,"average":5,"count":{"5":14,"2":1,"1":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-12T13:35:27Z","updated_at":"2025-12-02T19:29:07Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7,9],"date_published":"2024-07-15T20:06:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background","modal"],"last_update_time":"2025-12-02T19:29:01Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Streamline Zendesk ticket management with automatic merging","long_description":"\u003cp\u003e\u003cstrong\u003eSay goodbye to duplicate tickets\u003c/strong\u003e and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.\u003c/p\u003e\n\n\u003ch2\u003eHow to merge tickets in Zendesk automatically\u003c/h2\u003e\n\n\u003cp\u003eThe Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.\u003c/p\u003e\n\n\u003ch2\u003eKey features of Zendesk ticket merge\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSmart ticket consolidation:\u003c/strong\u003e Automatically find and merge related tickets in Zendesk based  on the criteria you choose.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy-to-use merging process:\u003c/strong\u003e Simplify ticket merging with an intuitive interface and automated workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClear tracking:\u003c/strong\u003e Tags and comments are added to merged tickets for easy tracking and reporting.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient ticket closure:\u003c/strong\u003e Automatically close secondary tickets after merging, reducing backlog and streamlining your support.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits of merging tickets in Zendesk\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEliminate duplicate tickets:\u003c/strong\u003e Keep your Zendesk support queue clean and organized by merging similar tickets automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBoost agent efficiency:\u003c/strong\u003e Save time by automating the search and merge process in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove customer experience:\u003c/strong\u003e Provide faster responses by consolidating all information into the most relevant ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnsure consistent issue resolution:\u003c/strong\u003e Link related tickets in Zendesk to give agents a comprehensive understanding of customer issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance support efficiency:\u003c/strong\u003e Reduce backlog by linking and closing tickets automatically in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGet started with Zendesk Merge Tickets for free\u003c/h3\u003e\n\n\u003cp\u003eClick “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!\u003c/p\u003e\n\n\u003cp\u003eLooking for more automation? Explore \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/\"\u003eAI Ticket Autofill\u003c/a\u003e by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.\u003c/p\u003e\n\n\u003ch4\u003eKnots: Your Zendesk automation partner\u003c/h4\u003e\n\n\u003cp\u003eAt \u003cstrong\u003e\u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eKnots\u003c/a\u003e\u003c/strong\u003e, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. \u003ca href=\"https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eContact our team\u003c/a\u003e to discover how we can further automate your Zendesk processes!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Merge Tickets\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Merge Tickets icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us/articles/20461006639122-Search-and-Merge?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003e\u003cstrong\u003evisit our FAQ\u003c/strong\u003e\u003c/a\u003e or contact us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"**Say goodbye to duplicate tickets** and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.\n## How to merge tickets in Zendesk automatically\nThe Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.\n## Key features of Zendesk ticket merge\n* **Smart ticket consolidation:** Automatically find and merge related tickets in Zendesk based  on the criteria you choose.\n* **Easy-to-use merging process:** Simplify ticket merging with an intuitive interface and automated workflows.\n* **Clear tracking:** Tags and comments are added to merged tickets for easy tracking and reporting.\n* **Efficient ticket closure:** Automatically close secondary tickets after merging, reducing backlog and streamlining your support.\n\n\n## Benefits of merging tickets in Zendesk\n* **Eliminate duplicate tickets:** Keep your Zendesk support queue clean and organized by merging similar tickets automatically.\n* **Boost agent efficiency:** Save time by automating the search and merge process in Zendesk.\n* **Improve customer experience:** Provide faster responses by consolidating all information into the most relevant ticket.\n* **Ensure consistent issue resolution:** Link related tickets in Zendesk to give agents a comprehensive understanding of customer issues.\n* **Enhance support efficiency:** Reduce backlog by linking and closing tickets automatically in Zendesk.\n\n### Get started with Zendesk Merge Tickets for free\nClick “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!\n\n\nLooking for more automation? Explore [AI Ticket Autofill](https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/) by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.\n#### Knots: Your Zendesk automation partner\nAt **[Knots](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)**, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. [Contact our team](https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) to discover how we can further automate your Zendesk processes!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Merge Tickets\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Merge Tickets icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions regarding this application, please [**visit our FAQ**](https://support.knots.io/hc/en-us/articles/20461006639122-Search-and-Merge?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1052353.apps.zdusercontent.com/1052353/assets/1764154175-1ff6f7e2420646def16206c0e06ca139/logo-small.png","large_icon":"https://1052353.apps.zdusercontent.com/1052353/assets/1764154175-1ff6f7e2420646def16206c0e06ca139/logo.png","screenshots":["https://1052353.apps.zdusercontent.com/1052353/assets/1764154175-1ff6f7e2420646def16206c0e06ca139/screenshot-0.png","https://1052353.apps.zdusercontent.com/1052353/assets/1764154175-1ff6f7e2420646def16206c0e06ca139/screenshot-1.png","https://1052353.apps.zdusercontent.com/1052353/assets/1764154175-1ff6f7e2420646def16206c0e06ca139/screenshot-2.png"],"installation_count":492},{"id":1052422,"name":"Aktie Ticket 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configuration and user-friendly interface.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eBulk creation and editing of tickets via CSV files and customizable rules. \u003c/li\u003e\n\u003cli\u003eMonitoring of status and processing errors. \u003c/li\u003e\n\u003cli\u003eHistory of submitted processes. \u003c/li\u003e\n\u003cli\u003eControl over native fields, customizable fields, tags, and inclusion of comments in HTML format. \u003c/li\u003e\n\u003cli\u003eStandard load templates to expedite the submission of new tickets. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn each processing submission, you can specify the ticket properties you want to create or modify through an easy-to-use interface, even for users with little technical knowledge of Zendesk. 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Zendesk offers an ideal solution for these needs through its ticketing system, which is particularly suited for tasks that require regular workflows and auditability. With Recurring Tickets, organizations can streamline the management of thousands of scheduled activities, allowing teams to focus on execution rather than administration.\u003c/p\u003e\n\n\u003cp\u003eOne of the key advantages of using Zendesk for recurring tasks is its ability to automate the creation and tracking of these tasks, ensuring that nothing falls through the cracks. Whether it’s regular customer check-ins, contract renewals, security audits, file backups, password resets, or monthly payroll processing, Recurring Tickets enables teams to schedule these tasks with ease and confidence. This not only reduces the administrative burden but also enhances the reliability and accuracy of task management.\u003c/p\u003e\n\n\u003cp\u003eMoreover, the auditability of these tickets provides a transparent record of task completion, which is essential for compliance and accountability. Teams can easily track when tasks were completed, by whom, and what steps were taken, providing a comprehensive view of operations. This is particularly beneficial in industries where regulatory compliance and data security are critical.\u003c/p\u003e\n\n\u003cp\u003eBy leveraging Zendesk’s Recurring Tickets, businesses can ensure that routine tasks are handled consistently and efficiently, freeing up resources to focus on more strategic initiatives. This level of organization and oversight is invaluable in maintaining operational excellence and delivering consistent, high-quality service to customers. 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and Templates  \n\nOur platform offers a wide range of templates and can be used to build various applications, including:  \n\n* **Customer 360 View**  \n  - Consolidate customer data from multiple sources  \n  - Provide a comprehensive view of customer interactions  \n  - Enable personalized customer service  \n\n* **Sales Hub**  \n  - Manage leads and opportunities  \n  - Track sales pipeline and forecasts  \n  - Analyze sales performance with interactive dashboards  \n\n* **Project Management Tool**  \n  - Assign and track tasks  \n  - Monitor project timelines and milestones  \n  - Collaborate with team members in real-time  \n\n* **Service Desk**  \n  - Log and track support tickets  \n  - Implement automated workflows for common issues  \n  - Monitor SLAs and generate service reports","raw_installation_instructions":"1. Click Install button to install the app to your Zendesk instance. \n2. Go to \"UnifyApps\" settings and enter your Domain, Tenant Id and Interface details. \n3. Enter your subdomain in OAuth section and click Authenticate, and complete your authorization with UnifyApps. \n4. The app is configured now, you can see \"UnifyApps\" in tickets sidebar apps section. \nPlease email us at support@unifyapps.com for more details.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1052876.apps.zdusercontent.com/1052876/assets/1740147689-9701d38647e5967a608a460cc798cb49/logo-small.png","large_icon":"https://1052876.apps.zdusercontent.com/1052876/assets/1740147689-9701d38647e5967a608a460cc798cb49/logo.png","screenshots":["https://1052876.apps.zdusercontent.com/1052876/assets/1740147689-9701d38647e5967a608a460cc798cb49/screenshot-0.png","https://1052876.apps.zdusercontent.com/1052876/assets/1740147689-9701d38647e5967a608a460cc798cb49/screenshot-1.png","https://1052876.apps.zdusercontent.com/1052876/assets/1740147689-9701d38647e5967a608a460cc798cb49/screenshot-2.png"],"installation_count":1},{"id":1053056,"name":"VOC.AI Chatbot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-15T20:38:39Z","updated_at":"2026-01-21T03:53:20Z","terms_conditions_url":null,"app_organization":{"id":6351,"name":"Voc.ai","email":"partner@solvea.cx","website":"https://www.voc.ai/product/ai-chatbot","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-08-15T17:14:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.voc.ai/pricing"},"location_names":[],"last_update_time":"2024-08-15T17:12:20Z","owner_id":269519,"author_name":"voc.ai","author_email":"partners@shulex-tech.com","author_url":"https://www.voc.ai/","short_description":"Supercharge Zendesk agent productivity","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWelcome to Voc.ai! Our AI Chatbot is a cutting-edge solution designed to revolutionize customer service and streamline your support processes. Train our AI Chatbot with your own materials to handle customer support questions and assist in product recommendations, driving customer purchases and boosting sales.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSupport for 50+ Languages: Communicate with customers in their preferred language, anywhere in the world.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eResponses in Under 10 Seconds: Provide quick, efficient answers to customer inquiries.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMulti-Channel Integration: Seamlessly integrate with platforms like live chat, Zendesk, and others.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntelligent Query Handling: The AI distinguishes between questions it can answer and escalates complex issues to human agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAlways Online: Available 24/7, ensuring customer support is always accessible.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTry our AI Chatbot now to automate your customer support, save time and costs, and enhance customer satisfaction with Voc.ai AI Chatbot.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eZendesk Response Integration\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDescription\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAuthorize Zendesk from our platform to use our AI Agent for automated responses.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to Install\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eRegister and log in to voc.ai, subscribe to the chatbot, and navigate to \u0026quot;System Integration.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the Zendesk portal, enter your Zendesk domain, and click save to be redirected to the Zendesk platform for authorization.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn to the \u0026quot;System Integration -\u0026gt; Zendesk\u0026quot;, select a hosted customer service account at the bottom of the page. Our AI Agent will use the selected account to respond. You can also choose to process specific views or all tickets in \u0026quot;ticket processing mode.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce set up, Zendesk tickets will be automatically responded to by our AI Agent.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eChrome Plug-in\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDescription\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Chrome plug-in is designed to generate responses in Zendesk, allowing human agents to review the response before sending it.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to Install\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eRegister and log in to voc.ai, subscribe to the chatbot, and navigate to \u0026quot;System Integration.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u0026quot;Google Chrome Extension\u0026quot; and follow the instructions to download it. This extension will only be shown on certain websites like Zendesk or voc.ai to minimize disruption.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, click the floating window on the right side of the browser, log in via the profile icon in the upper right corner, and return to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn a ticket, click the \u0026quot;AI Response\u0026quot; button under the customer question to generate a reply based on your knowledge base. Review the response and send it.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntegrate Voc.ai Livechat to Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDescription\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eConversations from our live chat can be automatically logged into Zendesk for unified management and review.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow to Install\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eRegister and log in to voc.ai, subscribe to the chatbot, and navigate to \u0026quot;System Integration.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, go to the admin center, navigate to Apps and integrations -\u0026gt; APIs -\u0026gt; Conversations API. Click on \u0026quot;Create API key\u0026quot; to obtain credentials and record them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Voc.ai \u0026quot;System Integration -\u0026gt; Zendesk,\u0026quot; select LiveChat in the Functions section and enter the credentials obtained from Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce configured, all conversations from the Voc.ai live chat portal will be logged into Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support) for more information.**\n\nWelcome to Voc.ai! Our AI Chatbot is a cutting-edge solution designed to revolutionize customer service and streamline your support processes. Train our AI Chatbot with your own materials to handle customer support questions and assist in product recommendations, driving customer purchases and boosting sales.\n\nKey Features:\n\n- Support for 50+ Languages: Communicate with customers in their preferred language, anywhere in the world.\n\n- Responses in Under 10 Seconds: Provide quick, efficient answers to customer inquiries.\n\n- Multi-Channel Integration: Seamlessly integrate with platforms like live chat, Zendesk, and others.\n\n- Intelligent Query Handling: The AI distinguishes between questions it can answer and escalates complex issues to human agents.\n\n- Always Online: Available 24/7, ensuring customer support is always accessible.\n\nTry our AI Chatbot now to automate your customer support, save time and costs, and enhance customer satisfaction with Voc.ai AI Chatbot.","raw_installation_instructions":"Zendesk Response Integration\n\n**Description**\n\nAuthorize Zendesk from our platform to use our AI Agent for automated responses.\n\n**How to Install**\n\n1. Register and log in to voc.ai, subscribe to the chatbot, and navigate to \"System Integration.\"\n\n2. Select the Zendesk portal, enter your Zendesk domain, and click save to be redirected to the Zendesk platform for authorization.\n\n3. Return to the \"System Integration -\u003e Zendesk\", select a hosted customer service account at the bottom of the page. Our AI Agent will use the selected account to respond. You can also choose to process specific views or all tickets in \"ticket processing mode.\"\n\n4. Once set up, Zendesk tickets will be automatically responded to by our AI Agent.\n\n**Chrome Plug-in**\n\n**Description**\n\nThe Chrome plug-in is designed to generate responses in Zendesk, allowing human agents to review the response before sending it.\n\n**How to Install**\n\n1. Register and log in to voc.ai, subscribe to the chatbot, and navigate to \"System Integration.\"\n\n2. Select \"Google Chrome Extension\" and follow the instructions to download it. This extension will only be shown on certain websites like Zendesk or voc.ai to minimize disruption.\n\n3. In Zendesk, click the floating window on the right side of the browser, log in via the profile icon in the upper right corner, and return to Zendesk.\n\n4. In a ticket, click the \"AI Response\" button under the customer question to generate a reply based on your knowledge base. Review the response and send it.\n\n**Integrate Voc.ai Livechat to Zendesk**\n\n**Description**\n\nConversations from our live chat can be automatically logged into Zendesk for unified management and review.\n\n**How to Install**\n\n1. Register and log in to voc.ai, subscribe to the chatbot, and navigate to \"System Integration.\"\n\n2. In Zendesk, go to the admin center, navigate to Apps and integrations -\u003e APIs -\u003e Conversations API. Click on \"Create API key\" to obtain credentials and record them.\n\n3. In Voc.ai \"System Integration -\u003e Zendesk,\" select LiveChat in the Functions section and enter the credentials obtained from Zendesk.\n\n4. Once configured, all conversations from the Voc.ai live chat portal will be logged into Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1053056.apps.zdusercontent.com/1053056/assets/1723675299-7440d0d9025aa00846b42136a749792f/logo-small.png","large_icon":"https://1053056.apps.zdusercontent.com/1053056/assets/1723675299-7440d0d9025aa00846b42136a749792f/logo.png","screenshots":["https://1053056.apps.zdusercontent.com/1053056/assets/1723675299-7440d0d9025aa00846b42136a749792f/screenshot-0.png","https://1053056.apps.zdusercontent.com/1053056/assets/1723675299-7440d0d9025aa00846b42136a749792f/screenshot-1.png","https://1053056.apps.zdusercontent.com/1053056/assets/1723675299-7440d0d9025aa00846b42136a749792f/screenshot-2.png"],"installation_count":0},{"id":1053434,"name":"Omneo","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2983334,"app_id":1053434,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-17T04:27:27Z","updated_at":"2024-07-17T04:27:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2983331,"app_id":1053434,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2024-07-17T04:27:26Z","updated_at":"2024-07-17T04:27:26Z","default_value":"yoursubdomain","secure":false,"scopes":null,"options":null},{"id":2983332,"app_id":1053434,"name":"token","kind":"text","required":true,"position":2,"created_at":"2024-07-17T04:27:27Z","updated_at":"2024-07-17T04:27:27Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2983333,"app_id":1053434,"name":"view","kind":"text","required":false,"position":3,"created_at":"2024-07-17T04:27:27Z","updated_at":"2024-07-17T04:27:27Z","default_value":"zendesk","secure":false,"scopes":null,"options":null}],"plans":[{"id":4533,"entity_id":1053434,"app_id":1053434,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-17T04:27:29.000Z","updated_at":"2024-07-17T04:27:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM 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shop more and more often. \u003c/p\u003e\n\n\u003cp\u003eThe Omneo Zendesk integrations enables Omneo clients to quickly access and edit customer profile and loyalty data directly within the Zendesk agent interface ensuring any changes are instantly synchronised back to the brands entire CX ecosystem. \u003c/p\u003e\n\n\u003cp\u003eWith the Omneo Zendesk integration, agents can: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eView and create Omneo profiles directly in Zendesk\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eQuickly create and edit Omneo profiles directly in Zendesk \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eView Omneo rewards, aggregations and communication preferences\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView or update data in Omneo directly from a Zendesk ticket \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOpen Omneo Clienteling from a Zendesk ticket\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOpen \u003ca href=\"https://omneo.io/experiences/clienteling\"\u003eOmneo Clienteling\u003c/a\u003e directly from Zendesk \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eView and Create Zendesk tickets directly from Omneo\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003estores can use this feature to create rich proactive outreach communications that customers can reply to and also comply with the customers communication preferences and consent for brand initiated \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSync Omneo Profile Tags to Zendesk\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSpecific tags and attributes from Omneo Profiles can be pushed to Zendesk, to ensure inbound tickets are routed to the correct teams.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalling Omneo\u003c/h3\u003e\n\n\u003cp\u003eThe Omneo Zendesk integration requires a full Omneo account. \u003c/p\u003e\n\n\u003cp\u003eYou can enquire about creating an Omneo account \u003ca href=\"https://omneo.io/contact-omneo\"\u003ehere\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eTo install the Omneo Zendesk Integration you will need: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAn Omneo Token\u003c/strong\u003e \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGenerate an omneo token from your Omneo CX Manager (located at {omneo_subdomain}.manager.getomneo.com.\u003c/p\u003e\n\n\u003cp\u003eNavigate to \u003cstrong\u003eSettings\u003c/strong\u003e-\u0026gt;\u003cstrong\u003eAPI Tokens\u003c/strong\u003e-\u0026gt;\u003cstrong\u003eAdd Token\u003c/strong\u003e /nName the token as you\u0026#39;d like, but make sure to apply the following scopes: \u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003e* Connections (Read/Write) \n* Identities (Read/Write) \n* Lists (Read/Write) \n* List Definitions (Read/Write) \n* Benefits (Read) \n* Locations (Read) \n* Products (Read) \n* Profiles (Read/Write) \n* Ratings (Read) \n* Rewards (Read) \n* Tenants (Read) \n\u003c/code\u003e\u003c/pre\u003e\n\n\u003ch3\u003eDetails requried for Zendesk Installation\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003etoken\u003c/strong\u003e\nYour Omneo token, you\u0026#39;ve generated above\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003esubdomain\u003c/strong\u003e\nThis is your Omneo subdomain, you can find this by accessing your CX Manager URL, where \u003cem\u003esubdomain\u003c/em\u003e is the value you need in \u003cem\u003e{subdomain}.manager.getomneo.com\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eview\u003c/strong\u003e \nThe view that is used to invoke Omneo Clienteling. Views give your store staff or agents, special layouts of Omneo Clienteling. This can be left blank if you are not using Omneo Views.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Omneo CX \n\n Omneo is an omnichannel Clienteling, Loyalty and CX platform that allows retailers to create and use customer data in stores and online that primarily helps customers shop more and more often. \n\n The Omneo Zendesk integrations enables Omneo clients to quickly access and edit customer profile and loyalty data directly within the Zendesk agent interface ensuring any changes are instantly synchronised back to the brands entire CX ecosystem. \n\n With the Omneo Zendesk integration, agents can: \n\n * **View and create Omneo profiles directly in Zendesk** \n\n Quickly create and edit Omneo profiles directly in Zendesk \n\n * **View Omneo rewards, aggregations and communication preferences** \n\n View or update data in Omneo directly from a Zendesk ticket \n\n * **Open Omneo Clienteling from a Zendesk ticket** \n\n Open [Omneo Clienteling](https://omneo.io/experiences/clienteling) directly from Zendesk \n\n * **View and Create Zendesk tickets directly from Omneo** \n\n stores can use this feature to create rich proactive outreach communications that customers can reply to and also comply with the customers communication preferences and consent for brand initiated \n\n * **Sync Omneo Profile Tags to Zendesk** \n\n Specific tags and attributes from Omneo Profiles can be pushed to Zendesk, to ensure inbound tickets are routed to the correct teams.","raw_installation_instructions":"### Installing Omneo\n\nThe Omneo Zendesk integration requires a full Omneo account. \n\nYou can enquire about creating an Omneo account [here](https://omneo.io/contact-omneo) \n\nTo install the Omneo Zendesk Integration you will need: \n\n* **An Omneo Token** \n\nGenerate an omneo token from your Omneo CX Manager (located at {omneo_subdomain}.manager.getomneo.com.\n\n Navigate to **Settings**-\u003e**API Tokens**-\u003e**Add Token** /nName the token as you'd like, but make sure to apply the following scopes: \n\n\t* Connections (Read/Write) \n\t* Identities (Read/Write) \n\t* Lists (Read/Write) \n\t* List Definitions (Read/Write) \n\t* Benefits (Read) \n\t* Locations (Read) \n\t* Products (Read) \n\t* Profiles (Read/Write) \n\t* Ratings (Read) \n\t* Rewards (Read) \n\t* Tenants (Read) \n\n### Details requried for Zendesk Installation \n\n* **token**\nYour Omneo token, you've generated above\n* **subdomain**\nThis is your Omneo subdomain, you can find this by accessing your CX Manager URL, where *subdomain* is the value you need in *{subdomain}.manager.getomneo.com*\n* **view** \nThe view that is used to invoke Omneo Clienteling. Views give your store staff or agents, special layouts of Omneo Clienteling. This can be left blank if you are not using Omneo Views.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1053434.apps.zdusercontent.com/1053434/assets/1725319941-6ed2f769a40ad3910fdd3e8b5986d798/logo-small.png","large_icon":"https://1053434.apps.zdusercontent.com/1053434/assets/1725319941-6ed2f769a40ad3910fdd3e8b5986d798/logo.png","screenshots":["https://1053434.apps.zdusercontent.com/1053434/assets/1725319941-6ed2f769a40ad3910fdd3e8b5986d798/screenshot-0.png","https://1053434.apps.zdusercontent.com/1053434/assets/1725319941-6ed2f769a40ad3910fdd3e8b5986d798/screenshot-1.png","https://1053434.apps.zdusercontent.com/1053434/assets/1725319941-6ed2f769a40ad3910fdd3e8b5986d798/screenshot-2.png"],"installation_count":0},{"id":1053550,"name":"Sentiment Workflow Assistant","state":"published","version":"0.0.2","framework_version":"2.0","parameters":[{"id":2983727,"app_id":1053550,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-17T10:57:19Z","updated_at":"2024-07-17T10:57:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3064437,"app_id":1053550,"name":"clientApiKey","kind":"text","required":true,"position":1,"created_at":"2024-09-26T19:31:50Z","updated_at":"2024-09-26T19:31:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4534,"entity_id":1053550,"app_id":1053550,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-17T10:57:21.000Z","updated_at":"2024-07-17T10:57:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-17T10:57:18Z","updated_at":"2025-04-04T00:12:02Z","terms_conditions_url":null,"app_organization":{"id":6519,"name":" Sentiment.io","email":"support@sentiment.io","website":"https://www.sentiment.io/product/flow-agent-workflows/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-08-01T16:17:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sentiment.io/product/flow-agent-workflows"},"location_names":["ticket_sidebar"],"last_update_time":"2024-09-26T19:31:48Z","owner_id":269519,"author_name":"Sentiment Support","author_email":"support@sentiment.io","author_url":"https://www.sentiment.io/product/flow-agent-workflows/","short_description":"Create interactive decision trees for process standardization \u0026 troubleshooting","long_description":"\u003cp\u003e\u003cstrong\u003eTransform your Zendesk support operations with our powerful workflow automation tool leveraging our low code interface for interactive decision trees. Designed to enhance the capabilities of your support agents, this app allows for the creation and utilization of sophisticated workflows tailored to various use cases.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFlow significantly boosts your contact center\u0026#39;s productivity by providing agents with easy to use workflows to achieve any business outcome in one conversation view directly within Zendesk. Churn is a real problem in contact centers as is onboarding time. With Flow you can onboard new agents same day, speed up proficiency, and ensure compliance, all while delivering analytics to optimize operations and enhance customer satisfaction. \u003c/p\u003e\n\n\u003cp\u003eYou can integrate any internal system from CRM, order management, to surface information to human agents, and update CRMs all from one internal chat like interface. There is simply nothing else in the market like it. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLow code builder\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOur low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your systems and quickly build out workflows for your agents. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you don\u0026#39;t want to! \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConversational chat view\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eLets face it there are systems out there that allow you to build decision trees and workflows. But they are ugly, hard to use and not fun for agents. Flow provides your agents with a familiar conversational chat view that they love to work with. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e60% Faster Agent Ramp-Up Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOne customer estimates they went from 1 month ramp time to 4 days with new agents. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e90% Reduction in Onboarding Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFlow reduces onboarding times by up to 90%. By providing a chat based conversational assistant allowing access to business workflows agents can right away assist customers without having to learn all about the companies process. For BPOs that means being able to onboard new agents across multiple clients quickly. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e40% Reduction in Average Handling Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFlow reduces average handling times significantly. By reducing the need to look up data from multiple systems or knowledge bases, Flow allows your agents to rapidly assist significantly reducing your contact center costs and human requirements. \u003c/p\u003e\n\n\u003cp\u003eStrengthen Compliance, Minimize Risk With Flow, compliance with regulatory standards is ensured. Our Decision Trees keep compliance at the forefront, minimizing breaches and reducing risk profiles while offering comprehensive auditing capabilities for every interaction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePrerequisite:\u003c/strong\u003e Ensure you have obtained your Client API Key from the Sentiment platform.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eNavigate to the app marketplace.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSearch for \u0026#39;Sentiment Workflow Assistant\u0026#39;.\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;Install\u0026#39; button.\u003c/li\u003e\n\u003cli\u003eEnter your Client API Key when prompted.\u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to complete the installation.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Transform your Zendesk support operations with our powerful workflow automation tool leveraging our low code interface for interactive decision trees. Designed to enhance the capabilities of your support agents, this app allows for the creation and utilization of sophisticated workflows tailored to various use cases.** \n\nFlow significantly boosts your contact center's productivity by providing agents with easy to use workflows to achieve any business outcome in one conversation view directly within Zendesk. Churn is a real problem in contact centers as is onboarding time. With Flow you can onboard new agents same day, speed up proficiency, and ensure compliance, all while delivering analytics to optimize operations and enhance customer satisfaction. \n\nYou can integrate any internal system from CRM, order management, to surface information to human agents, and update CRMs all from one internal chat like interface. There is simply nothing else in the market like it. \n\n**Low code builder** \n\nOur low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your systems and quickly build out workflows for your agents. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you don't want to! \n\n**Conversational chat view** \n\nLets face it there are systems out there that allow you to build decision trees and workflows. But they are ugly, hard to use and not fun for agents. Flow provides your agents with a familiar conversational chat view that they love to work with. \n\n**60% Faster Agent Ramp-Up Time** \n\nOne customer estimates they went from 1 month ramp time to 4 days with new agents. \n\n**90% Reduction in Onboarding Time** \n\nFlow reduces onboarding times by up to 90%. By providing a chat based conversational assistant allowing access to business workflows agents can right away assist customers without having to learn all about the companies process. For BPOs that means being able to onboard new agents across multiple clients quickly. \n\n**40% Reduction in Average Handling Time** \n\nFlow reduces average handling times significantly. By reducing the need to look up data from multiple systems or knowledge bases, Flow allows your agents to rapidly assist significantly reducing your contact center costs and human requirements. \n\nStrengthen Compliance, Minimize Risk With Flow, compliance with regulatory standards is ensured. Our Decision Trees keep compliance at the forefront, minimizing breaches and reducing risk profiles while offering comprehensive auditing capabilities for every interaction.","raw_installation_instructions":"**Prerequisite:** Ensure you have obtained your Client API Key from the Sentiment platform.\n\n **Installation steps:**\n\n 1. Navigate to the app marketplace.\n\n2. Search for 'Sentiment Workflow Assistant'.\n\n3. Click the 'Install' button.\n\n4. Enter your Client API Key when prompted.\n\n5. Follow the on-screen instructions to complete the installation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1053550.apps.zdusercontent.com/1053550/assets/1727376106-02625c08b1931d6bc185b13e7345f565/logo-small.png","large_icon":"https://1053550.apps.zdusercontent.com/1053550/assets/1727376106-02625c08b1931d6bc185b13e7345f565/logo.png","screenshots":["https://1053550.apps.zdusercontent.com/1053550/assets/1727376106-02625c08b1931d6bc185b13e7345f565/screenshot-0.png","https://1053550.apps.zdusercontent.com/1053550/assets/1727376106-02625c08b1931d6bc185b13e7345f565/screenshot-1.png","https://1053550.apps.zdusercontent.com/1053550/assets/1727376106-02625c08b1931d6bc185b13e7345f565/screenshot-2.png"],"installation_count":2},{"id":1053796,"name":"Hubspot Activity by BS40","state":"published","version":"1.0.10","framework_version":"2.0","parameters":[{"id":2984548,"app_id":1053796,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-18T07:33:09Z","updated_at":"2024-07-18T07:33:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2984546,"app_id":1053796,"name":"hubspot_api_token","kind":"text","required":true,"position":1,"created_at":"2024-07-18T07:33:09Z","updated_at":"2024-07-18T07:33:09Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":2984547,"app_id":1053796,"name":"maximum_age_days","kind":"number","required":true,"position":2,"created_at":"2024-07-18T07:33:09Z","updated_at":"2024-07-18T07:33:09Z","default_value":"365","secure":false,"scopes":null,"options":null}],"plans":[{"id":4536,"entity_id":1053796,"app_id":1053796,"amount":7500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PdKpCEOcw0GQ9caRgmpo1Lx","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PdJj2EOcw0GQ9ca","cost_id":1344,"cost_type":"CostStripe","active":true,"created_at":"2024-07-18T07:33:11.000Z","updated_at":"2024-07-18T07:33:11.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-07-18T07:33:08Z","updated_at":"2026-05-01T16:08:04Z","terms_conditions_url":"https://www.bs40.uk/terms.html","app_organization":{"id":6517,"name":"BS40","email":"support@bs40.uk","website":"","country_code":"GB","stripe_account_id":"acct_1PdJj2EOcw0GQ9ca","state":null},"locations":[3,5],"date_published":"2024-08-21T15:46:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-06-06T16:41:37Z","owner_id":269519,"author_name":"BS40","author_email":"support@bs40.uk","author_url":"https://www.bs40.uk/","short_description":"Hubspot Email Activity - Show Hubspot email engagement for your customers.","long_description":"\u003ch3\u003eWhat Hubspot Activity by BS40 does\u003c/h3\u003e\n\n\u003cp\u003eThis app allows your agents to view the email interactions between Hubspot and your customer, this can be seen in either the ticket or customer view. The agent will be able to identify the following when viewing the customer record:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmails the customer has received and when\u003c/li\u003e\n\u003cli\u003eInteractions they\u0026#39;ve had with the emails including:\n\n\u003cul\u003e\n\u003cli\u003eSent\u003c/li\u003e\n\u003cli\u003eDelivered\u003c/li\u003e\n\u003cli\u003eOpened\u003c/li\u003e\n\u003cli\u003eClicked (including a link to what was clicked)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eIs my data Safe?\u003c/h3\u003e\n\n\u003cp\u003eThis application will not store or persist any of your data, the data is retrieved realtime from Hubspot and displayed in your Zendesk portal. No Hubspot data is persisted after viewing the customer record.\u003c/p\u003e\n\n\u003ch3\u003eWhat if i have a problem/query?\u003c/h3\u003e\n\n\u003cp\u003eJust drop as an email at \u003ca href=\"mailto:support@bs40.uk\"\u003esupport@bs40.uk\u003c/a\u003e and we\u0026#39;ll happily assist, if you\u0026#39;ve also got additional features you\u0026#39;d like to see, we\u0026#39;ll happily consider them with our development team.\u003c/p\u003e\n\n\u003ch3\u003eAbout BS40\u003c/h3\u003e\n\n\u003cp\u003eWe\u0026#39;re a small software development company focusing on integrations with SaaS products and working with clients from small startups to global enterprises and government departments.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePre-requisites (setting up Hubspot):\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Hubspot portal and go to settings -\u0026gt; Integrations -\u0026gt; Private Apps.\u003c/li\u003e\n\u003cli\u003eWithin the Hubspot portal click create a Private App.\u003c/li\u003e\n\u003cli\u003eEnter a description for your application.\u003c/li\u003e\n\u003cli\u003eIn the scopes section, select \u0026#39;crm.objects.contacts.read\u0026#39;, \u0026#39;content\u0026#39;, \u0026#39;sales-email-read\u0026#39; and \u0026#39;business-intelligence\u0026#39;.\u003c/li\u003e\n\u003cli\u003eCreate the application and note the Authorisation token.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce you\u0026#39;ve completed the above steps install this App in Zendesk and when prompted enter the Authorisation token from Hubspot.\u003c/p\u003e\n\n\u003ch3\u003eTerms and Conditions\u003c/h3\u003e\n\n\u003cp\u003eThese can be found here: \u003ca href=\"https://www.bs40.uk/terms.html\"\u003ehttps://www.bs40.uk/terms.html\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### What Hubspot Activity by BS40 does \n\nThis app allows your agents to view the email interactions between Hubspot and your customer, this can be seen in either the ticket or customer view. The agent will be able to identify the following when viewing the customer record:\n\n* Emails the customer has received and when\n* Interactions they've had with the emails including:\n   - Sent\n   - Delivered\n   - Opened\n   - Clicked (including a link to what was clicked)\n\n### Is my data Safe? \n\nThis application will not store or persist any of your data, the data is retrieved realtime from Hubspot and displayed in your Zendesk portal. No Hubspot data is persisted after viewing the customer record.\n\n### What if i have a problem/query?\n\nJust drop as an email at \u003csupport@bs40.uk\u003e and we'll happily assist, if you've also got additional features you'd like to see, we'll happily consider them with our development team.\n\n### About BS40 \n\nWe're a small software development company focusing on integrations with SaaS products and working with clients from small startups to global enterprises and government departments.","raw_installation_instructions":"###Pre-requisites (setting up Hubspot):\n\n1. Login to your Hubspot portal and go to settings -\u003e Integrations -\u003e Private Apps.\n2. Within the Hubspot portal click create a Private App.\n3. Enter a description for your application.\n4. In the scopes section, select 'crm.objects.contacts.read', 'content', 'sales-email-read' and 'business-intelligence'.\n5. Create the application and note the Authorisation token.\n\nOnce you've completed the above steps install this App in Zendesk and when prompted enter the Authorisation token from Hubspot.\n\n###Terms and Conditions\n\nThese can be found here: \u003chttps://www.bs40.uk/terms.html\u003e","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1053796.apps.zdusercontent.com/1053796/assets/1749197296-d945152c626ddc0e1eaf7064dfccd548/logo-small.png","large_icon":"https://1053796.apps.zdusercontent.com/1053796/assets/1749197296-d945152c626ddc0e1eaf7064dfccd548/logo.png","screenshots":["https://1053796.apps.zdusercontent.com/1053796/assets/1749197296-d945152c626ddc0e1eaf7064dfccd548/screenshot-0.png","https://1053796.apps.zdusercontent.com/1053796/assets/1749197296-d945152c626ddc0e1eaf7064dfccd548/screenshot-1.png","https://1053796.apps.zdusercontent.com/1053796/assets/1749197296-d945152c626ddc0e1eaf7064dfccd548/screenshot-2.png"],"installation_count":1},{"id":1054478,"name":"Organization Views","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2986203,"app_id":1054478,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-21T03:21:33Z","updated_at":"2024-07-21T03:21:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4541,"entity_id":1054478,"app_id":1054478,"amount":199,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PeX7yBDwHQ6ASWtxwFQNOLt","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HDaFsBDwHQ6ASWt","cost_id":1345,"cost_type":"CostStripe","active":true,"created_at":"2024-07-21T03:21:35.000Z","updated_at":"2024-07-21T03:21:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-07-21T03:21:32Z","updated_at":"2025-04-04T00:12:03Z","terms_conditions_url":"https://getassist.co/terms.html","app_organization":{"id":3217,"name":"Assist Apps","email":"hello@getassist.co","website":"https://getassist.co","country_code":"PH","stripe_account_id":"acct_1HDaFsBDwHQ6ASWt","state":null},"locations":[2],"date_published":"2024-07-30T20:46:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-07-25T18:02:17Z","owner_id":269519,"author_name":"Assist Apps","author_email":"hello@getassist.co","author_url":"https://getassist.co","short_description":"Create custom views of organizations with advanced filtering options.","long_description":"\u003ch2\u003eOrganization Views\u003c/h2\u003e\n\n\u003ch3\u003eDescription\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrganization Views\u003c/strong\u003e empowers Zendesk customers to efficiently manage and visualize their organizations. With this app, you can effortlessly create customized views of your organizations by filtering through various organization details and custom fields.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Views\u003c/strong\u003e: Create and save multiple views tailored to your needs, making it easy to access the most relevant organization data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Filtering\u003c/strong\u003e: Use an array of filters to narrow down organization details and custom fields, ensuring you see exactly what you need.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Friendly Interface\u003c/strong\u003e: An intuitive design that integrates seamlessly with Zendesk, ensuring a smooth user experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Updates\u003c/strong\u003e: View organization data in real-time, ensuring you have the most up-to-date information at your fingertips.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExport Capabilities\u003c/strong\u003e: Export filtered views to CSV for reporting and analysis outside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Organization Management\u003c/strong\u003e: Easily manage large volumes of organization data by creating focused views.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Efficiency\u003c/strong\u003e: Save time by quickly accessing the information you need without sifting through unnecessary details.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBetter Insights\u003c/strong\u003e: Gain deeper insights into your organizations with tailored views and advanced filtering options.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e: Quickly and easily install the Organization Views app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet Up Custom Views\u003c/strong\u003e: Create views by selecting the fields and filters that matter most to you, and choose the columns you want to display.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage and Analyze\u003c/strong\u003e: Use your custom views to manage and analyze organization data more effectively.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch3\u003eHow To Install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to the Zendesk Marketplace and locate the Organization Views app.\u003c/li\u003e\n\u003cli\u003eClick \\\u0026quot;Install\\\u0026quot; and follow the on-screen instructions.\u003c/li\u003e\n\u003cli\u003eOnce installed, configure your app permission settings as required.\u003c/li\u003e\n\u003cli\u003eOpen the app by clicking on the Nav Bar icon.\u003c/li\u003e\n\u003cli\u003eClick on \u0026#39;Get Started\u0026#39; to begin using the app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor any questions or feedback, please contact us at hello@getassist.co.\u003c/p\u003e\n","raw_long_description":"## Organization Views\n### Description\n**Organization Views** empowers Zendesk customers to efficiently manage and visualize their organizations. With this app, you can effortlessly create customized views of your organizations by filtering through various organization details and custom fields.\n\n### Key Features\n- **Custom Views**: Create and save multiple views tailored to your needs, making it easy to access the most relevant organization data.\n- **Advanced Filtering**: Use an array of filters to narrow down organization details and custom fields, ensuring you see exactly what you need.\n- **User-Friendly Interface**: An intuitive design that integrates seamlessly with Zendesk, ensuring a smooth user experience.\n- **Real-Time Updates**: View organization data in real-time, ensuring you have the most up-to-date information at your fingertips.\n- **Export Capabilities**: Export filtered views to CSV for reporting and analysis outside Zendesk.\n\n### Benefits\n\n- **Enhanced Organization Management**: Easily manage large volumes of organization data by creating focused views.\n- **Improved Efficiency**: Save time by quickly accessing the information you need without sifting through unnecessary details.\n- **Better Insights**: Gain deeper insights into your organizations with tailored views and advanced filtering options.\n\n### How It Works\n\n1. **Install the App**: Quickly and easily install the Organization Views app from the Zendesk Marketplace.\n2. **Set Up Custom Views**: Create views by selecting the fields and filters that matter most to you, and choose the columns you want to display.\n3. **Manage and Analyze**: Use your custom views to manage and analyze organization data more effectively.","raw_installation_instructions":"### How To Install\n\n1. Go to the Zendesk Marketplace and locate the Organization Views app.\n2. Click \\\"Install\\\" and follow the on-screen instructions.\n3. Once installed, configure your app permission settings as required.\n4. Open the app by clicking on the Nav Bar icon.\n5. Click on 'Get Started' to begin using the app.\n\n### Support\nFor any questions or feedback, please contact us at hello@getassist.co.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1054478.apps.zdusercontent.com/1054478/assets/1721911138-5b08cb2cd184a3e5fe4b1924b02a858d/logo-small.png","large_icon":"https://1054478.apps.zdusercontent.com/1054478/assets/1721911138-5b08cb2cd184a3e5fe4b1924b02a858d/logo.png","screenshots":["https://1054478.apps.zdusercontent.com/1054478/assets/1721911138-5b08cb2cd184a3e5fe4b1924b02a858d/screenshot-0.png","https://1054478.apps.zdusercontent.com/1054478/assets/1721911138-5b08cb2cd184a3e5fe4b1924b02a858d/screenshot-1.png","https://1054478.apps.zdusercontent.com/1054478/assets/1721911138-5b08cb2cd184a3e5fe4b1924b02a858d/screenshot-2.png"],"installation_count":1},{"id":1055001,"name":"Bagel Ai","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2987630,"app_id":1055001,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-23T07:19:39Z","updated_at":"2024-07-23T07:19:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2987629,"app_id":1055001,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-07-23T07:19:39Z","updated_at":"2024-07-23T07:19:39Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4543,"entity_id":1055001,"app_id":1055001,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-23T07:19:40.000Z","updated_at":"2024-07-23T07:19:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-23T07:19:38Z","updated_at":"2025-04-04T00:12:03Z","terms_conditions_url":null,"app_organization":{"id":5438,"name":"Bagel Technologies Inc","email":"support@getbagel.com","website":"https://www.getbagel.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-09-19T19:42:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://getbagel.typeform.com/to/Kkg0ZKTO?typeform-source=www.getbagel.com"},"location_names":["ticket_sidebar"],"last_update_time":"2024-09-19T19:42:07Z","owner_id":269519,"author_name":"Bagel","author_email":"info@getbagel.com","author_url":"https://getbagel.com/","short_description":"Bagel’s Zendesk Application allows Support Reps to to connect Product related tickets to Roadmap plans","long_description":"\u003ch3\u003eHeader line\u003c/h3\u003e\n\n\u003cp\u003eBagel AI is a product intelligence platform that helps companies accelerate revenue. With our AI engine, product teams can continuously quantify and validate their roadmap to maximize its impact and seamlessly empower their stakeholders to win more deals.\u003c/p\u003e\n\n\u003cp\u003eWith Bagel’s Zendesk application, Support Reps can easily escalate tickets as Product requests and track progress automatically, closing the feedback loop between Support and Product teams. Bagel AI ensures that product requests are treated fairly, quickly, and efficiently without depending on manual processes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBagel AI automatically detects and suggests existing roadmap items that address the product request in the ticket, eliminating duplications\u003c/li\u003e\n\u003cli\u003eFor new requests, Bagel AI automatically identifies the Product Area and Product Owner, eliminating manual dispatching and taxonomy confusion\u003c/li\u003e\n\u003cli\u003eProduct team receives automatically an accurate summary of the Product Gap as well as the full ticket with highlighted excerpts\u003c/li\u003e\n\u003cli\u003eThe Product team can prioritize requests higher based on the number and importance of customers requesting it\u003c/li\u003e\n\u003cli\u003eThe Bagel Zendesk app automatically updates the Support Rep about status, ETA, and details of the solution, so they can easily communicate back to the customer\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGo to \u003ca href=\"https://app.bagel.ai/settings/integrations\"\u003ehttps://app.bagel.ai/settings/integrations\u003c/a\u003e (Login to Bagel if asked)\u003c/li\u003e\n\u003cli\u003eMake sure you have Admin permissions\u003c/li\u003e\n\u003cli\u003eClick “Edit” in the Zendesk line\u003c/li\u003e\n\u003cli\u003eSelect the “Zendesk App” tab\u003c/li\u003e\n\u003cli\u003eClick on “Get Bagel Zendesk App Token”\u003c/li\u003e\n\u003cli\u003eCopy the token and paste inside the apiToken prompt while installing the Zendesk bagel app\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Header line\n\nBagel AI is a product intelligence platform that helps companies accelerate revenue. With our AI engine, product teams can continuously quantify and validate their roadmap to maximize its impact and seamlessly empower their stakeholders to win more deals.\n\nWith Bagel’s Zendesk application, Support Reps can easily escalate tickets as Product requests and track progress automatically, closing the feedback loop between Support and Product teams. Bagel AI ensures that product requests are treated fairly, quickly, and efficiently without depending on manual processes:\n\n* Bagel AI automatically detects and suggests existing roadmap items that address the product request in the ticket, eliminating duplications\n* For new requests, Bagel AI automatically identifies the Product Area and Product Owner, eliminating manual dispatching and taxonomy confusion\n* Product team receives automatically an accurate summary of the Product Gap as well as the full ticket with highlighted excerpts\n* The Product team can prioritize requests higher based on the number and importance of customers requesting it\n* The Bagel Zendesk app automatically updates the Support Rep about status, ETA, and details of the solution, so they can easily communicate back to the customer","raw_installation_instructions":"\n\n1. Go to [https://app.bagel.ai/settings/integrations](https://app.bagel.ai/settings/integrations) (Login to Bagel if asked)\n2. Make sure you have Admin permissions\n3. Click “Edit” in the Zendesk line\n4. Select the “Zendesk App” tab\n5. Click on “Get Bagel Zendesk App Token”\n6. Copy the token and paste inside the apiToken prompt while installing the Zendesk bagel app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1055001.apps.zdusercontent.com/1055001/assets/1726773812-0a763294da28bf066395e212895753bd/logo-small.png","large_icon":"https://1055001.apps.zdusercontent.com/1055001/assets/1726773812-0a763294da28bf066395e212895753bd/logo.png","screenshots":["https://1055001.apps.zdusercontent.com/1055001/assets/1726773812-0a763294da28bf066395e212895753bd/screenshot-0.png","https://1055001.apps.zdusercontent.com/1055001/assets/1726773812-0a763294da28bf066395e212895753bd/screenshot-1.png","https://1055001.apps.zdusercontent.com/1055001/assets/1726773812-0a763294da28bf066395e212895753bd/screenshot-2.png"],"installation_count":4},{"id":1055354,"name":"ManageEngine EventLog Analyzer","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2988669,"app_id":1055354,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-24T13:49:42Z","updated_at":"2024-07-24T13:49:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2988666,"app_id":1055354,"name":"configuration","kind":"hidden","required":false,"position":1,"created_at":"2024-07-24T13:49:41Z","updated_at":"2024-07-24T13:49:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2988667,"app_id":1055354,"name":"associated_users","kind":"hidden","required":false,"position":2,"created_at":"2024-07-24T13:49:41Z","updated_at":"2024-07-24T13:49:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3250614,"app_id":1055354,"name":"domain","kind":"text","required":false,"position":3,"created_at":"2025-06-05T17:07:17Z","updated_at":"2025-06-05T17:07:17Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3250615,"app_id":1055354,"name":"auth_token","kind":"text","required":false,"position":4,"created_at":"2025-06-05T17:07:17Z","updated_at":"2025-06-05T17:07:17Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4545,"entity_id":1055354,"app_id":1055354,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-24T13:49:43.000Z","updated_at":"2024-07-24T13:49:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-24T13:49:40Z","updated_at":"2026-02-25T14:26:36Z","terms_conditions_url":null,"app_organization":{"id":1460,"name":"Manage Engine","email":"support@admanagerplus.com","website":"https://www.manageengine.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2025-07-17T18:31:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://store.manageengine.com/eventlog/"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-07-14T18:15:04Z","owner_id":269519,"author_name":"ManageEngine","author_email":"eventloganalyzer-support@manageengine.com","author_url":"https://www.manageengine.com/products/eventlog/","short_description":"Resolve security incidents faster by managing security alerts within Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eWho can benefit from the EventLog Analyzer app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app is ideal for security analysts and IT administrators who use Zendesk as a part of their IT security management (ITSM) framework. It enables them to seamlessly monitor and manage their organization\u0026#39;s network security seamlessly. This app strengthens your organization\u0026#39;s security posture by enabling incident detection, ticketing, and response—all within your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow will this app benefit Zendesk users?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBy integrating EventLog Analyzer with Zendesk, IT and security teams can  track, analyze, and manage security incidents efficiently—without leaving Zendesk. This seamless integration enhances your workflow, enabling quick responses to potential threats.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe EventLog Analyzer app brings a host of powerful features to Zendesk users, enabling you with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurity alerts:\u003c/strong\u003e Receive instant security alerts for any incidents detected through EventLog Analyzer. You can also customize or disable notifications for specific alert profiles.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEffective incident management:\u003c/strong\u003e Automatically create Zendesk tickets for detected security incidents, assign them to network administrators, manage devices, assign priorities, and update statuses—all within the Zendesk console, thanks to the two-way sync. You can also export incidents as PDF files.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEfficient incident response:\u003c/strong\u003e Run predefined response workflows for tickets generated from EventLog Analyzer or other sources. This feature reduces response time and improves operational efficiency.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you begin:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDownload and install \u003cstrong\u003eManageEngine EventLog Analyzer,\u003c/strong\u003e if you haven\u0026#39;t deployed EventLog Analyzer yet.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you\u0026#39;re an existing user, ensure that you have updated the EventLog Analyzer app to its latest version.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo establish communication between EventLog Analyzer and Zendesk, ensure that the EventLog Analyzer host name is publicly accessible. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Ensure that you install version 12560 or above.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to Install and Configure:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to your \u003cstrong\u003eZendesk\u003c/strong\u003e account as an \u003cstrong\u003eadmin.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload the \u003cstrong\u003eEventLog Analyzer\u003c/strong\u003e app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide EventLog Analyzer Domain (without https://). \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen EventLog Analyzer and generate an AuthToken with the following scopes: product.details.read, ticketingtool.configuration.read, incidents.update, incidents.export.create, incidents.export.read, devices.update, workflows.read, workflows.execute, alertprofiles.read, and ticketnotification.update.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the \u003cstrong\u003eAuthToken\u003c/strong\u003e and paste it into the AuthToken field in Zendesk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eEventLog Analyzer\u003c/strong\u003e icon from the left-hand navigation pane, and then click the \u003cstrong\u003eIntegrate Now!\u003c/strong\u003e button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the URL of the server where EventLog Analyzer is running.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eNext\u003c/strong\u003e to complete the integration. Once EventLog Analyzer has been successfully configured, you can edit the configuration details if needed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Admin users will have access to all pages by default. Non-admin users must be associated appropriately to perform actions from the \u003cstrong\u003eTickets\u003c/strong\u003e window. To associate users, go to the \u003cstrong\u003eAssociate Users\u003c/strong\u003e tab in the configuration section and associate the Zendesk users.\u003c/p\u003e\n\n\u003cp\u003eYou are now all set to manage EventLog Analyzer from your Zendesk console.\u003c/p\u003e\n","raw_long_description":"**Who can benefit from the EventLog Analyzer app?**\n\nThe app is ideal for security analysts and IT administrators who use Zendesk as a part of their IT security management (ITSM) framework. It enables them to seamlessly monitor and manage their organization's network security seamlessly. This app strengthens your organization's security posture by enabling incident detection, ticketing, and response—all within your Zendesk environment.\n\n**How will this app benefit Zendesk users?**\n\nBy integrating EventLog Analyzer with Zendesk, IT and security teams can  track, analyze, and manage security incidents efficiently—without leaving Zendesk. This seamless integration enhances your workflow, enabling quick responses to potential threats.\n\n**Key Features**\n\nThe EventLog Analyzer app brings a host of powerful features to Zendesk users, enabling you with:\n\n- **Security alerts:** Receive instant security alerts for any incidents detected through EventLog Analyzer. You can also customize or disable notifications for specific alert profiles.\n\n- **Effective incident management:** Automatically create Zendesk tickets for detected security incidents, assign them to network administrators, manage devices, assign priorities, and update statuses—all within the Zendesk console, thanks to the two-way sync. You can also export incidents as PDF files.\n\n- **Efficient incident response:** Run predefined response workflows for tickets generated from EventLog Analyzer or other sources. This feature reduces response time and improves operational efficiency.","raw_installation_instructions":"**Before you begin:**\n\n- Download and install **ManageEngine EventLog Analyzer,** if you haven't deployed EventLog Analyzer yet.\n\n- If you're an existing user, ensure that you have updated the EventLog Analyzer app to its latest version.\n\n- To establish communication between EventLog Analyzer and Zendesk, ensure that the EventLog Analyzer host name is publicly accessible. \n\n**Note:** Ensure that you install version 12560 or above.\n\n**Steps to Install and Configure:**\n\n- Log in to your **Zendesk** account as an **admin.**\n\n- Download the **EventLog Analyzer** app from the Zendesk Marketplace.\n\n- Provide EventLog Analyzer Domain (without https://). \n\n- Open EventLog Analyzer and generate an AuthToken with the following scopes: product.details.read, ticketingtool.configuration.read, incidents.update, incidents.export.create, incidents.export.read, devices.update, workflows.read, workflows.execute, alertprofiles.read, and ticketnotification.update.\n\n- Copy the **AuthToken** and paste it into the AuthToken field in Zendesk. \n\n- Click the **EventLog Analyzer** icon from the left-hand navigation pane, and then click the **Integrate Now!** button.\n\n- Enter the URL of the server where EventLog Analyzer is running.\n\n- Click **Next** to complete the integration. Once EventLog Analyzer has been successfully configured, you can edit the configuration details if needed.\n\n**Note:** Admin users will have access to all pages by default. Non-admin users must be associated appropriately to perform actions from the **Tickets** window. To associate users, go to the **Associate Users** tab in the configuration section and associate the Zendesk users.\n\nYou are now all set to manage EventLog Analyzer from your Zendesk console.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1055354.apps.zdusercontent.com/1055354/assets/1752035326-61427d41b1456e4902782b323126de40/logo-small.png","large_icon":"https://1055354.apps.zdusercontent.com/1055354/assets/1752035326-61427d41b1456e4902782b323126de40/logo.png","screenshots":["https://1055354.apps.zdusercontent.com/1055354/assets/1752035326-61427d41b1456e4902782b323126de40/screenshot-0.png","https://1055354.apps.zdusercontent.com/1055354/assets/1752035326-61427d41b1456e4902782b323126de40/screenshot-1.png","https://1055354.apps.zdusercontent.com/1055354/assets/1752035326-61427d41b1456e4902782b323126de40/screenshot-2.png"],"installation_count":0},{"id":1055852,"name":"Syncly","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2990388,"app_id":1055852,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-26T09:26:02Z","updated_at":"2024-07-26T09:26:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4548,"entity_id":1055852,"app_id":1055852,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-26T09:26:03.000Z","updated_at":"2024-07-26T09:26:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-26T09:26:01Z","updated_at":"2026-03-10T20:42:43Z","terms_conditions_url":null,"app_organization":{"id":5985,"name":"Syncly","email":"hello@deepbluedot.io","website":"syncly.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-08-22T17:50:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://syncly.app/demo"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-10T20:42:39Z","owner_id":269519,"author_name":"Syncly","author_email":"hello@deepbluedot.io","author_url":"https://syncly.app","short_description":"Syncly is an AI-powered customer feedback analysis tool","long_description":"\u003cp\u003eSyncly provides holistic visibility based on everyday customer interactions with the help of AI. With seamless integrations across various customer communication tools (Zendesk, Gorgias, Slack, Intercom, Gong, Front, CSV files etc.), Syncly ingests and categorized customer feedback automatically. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSyncly can pinpoint positive and negative sentiment drivers, and provide instant action items to address the issues at stake based on your data. \u003c/li\u003e\n\u003cli\u003eWith AI powered Smart Insight, you can identify the most critical issues at each stage of the user journey without having to manually read each and every customer interaction. \u003c/li\u003e\n\u003cli\u003eWith Syncly’s Customer AI, you can monitor sentiment trends by account and by individual user, proactively engaging unhappy customers that need their issues resolved before they become at risk. \u003c/li\u003e\n\u003cli\u003eSyncly allows you to share analyses, charts, graphs, and action items across the organization, breaking down silos and promoting unified customer visibility. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAt Syncly, we prioritize the security and privacy of your customer data. We implement industry-standard measures to ensure your data is handled responsibly and protected against unauthorized access.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eData Handling\u003c/strong\u003e: All customer feedback and interaction data ingested by Syncly is used solely for the purpose of providing sentiment analysis and actionable insights. We do not sell or share your data with third parties for marketing purposes.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eEncryption\u003c/strong\u003e: Data in transit is encrypted using TLS 1.2+ protocols, and data at rest is secured with AES-256 encryption standards to prevent interception or tampering.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more detailed information on our security practices and how we manage your data, please review our full Privacy Policy at https://syncly.app/privacy. \u003c/p\u003e\n\n\u003cp\u003eTry Syncly for free and elevate the experience of your customers! \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis integration is set up within Syncly. \u003cbr\u003e\nTo set up the integration, you’ll need to have an admin role in both Syncly and Zendesk. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess Syncly workspace, and choose ‘Settings’ from the menu on the left side. \u003c/li\u003e\n\u003cli\u003eFrom Settings, click ‘Integration’ \u003c/li\u003e\n\u003cli\u003eThere you will see Zendesk under the ‘Customer Support’ category. Click Zendesk and enter your subdomain to start integration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eContact Syncly team for more information, or try Syncly for free at https://syncly.app/demo\u003c/p\u003e\n","raw_long_description":"Syncly provides holistic visibility based on everyday customer interactions with the help of AI. With seamless integrations across various customer communication tools (Zendesk, Gorgias, Slack, Intercom, Gong, Front, CSV files etc.), Syncly ingests and categorized customer feedback automatically. \n\n* Syncly can pinpoint positive and negative sentiment drivers, and provide instant action items to address the issues at stake based on your data. \n* With AI powered Smart Insight, you can identify the most critical issues at each stage of the user journey without having to manually read each and every customer interaction. \n* With Syncly’s Customer AI, you can monitor sentiment trends by account and by individual user, proactively engaging unhappy customers that need their issues resolved before they become at risk. \n* Syncly allows you to share analyses, charts, graphs, and action items across the organization, breaking down silos and promoting unified customer visibility. \n\n**Data Privacy \u0026 Security**\n\nAt Syncly, we prioritize the security and privacy of your customer data. We implement industry-standard measures to ensure your data is handled responsibly and protected against unauthorized access.\n\n*   **Data Handling**: All customer feedback and interaction data ingested by Syncly is used solely for the purpose of providing sentiment analysis and actionable insights. We do not sell or share your data with third parties for marketing purposes.\n*   **Encryption**: Data in transit is encrypted using TLS 1.2+ protocols, and data at rest is secured with AES-256 encryption standards to prevent interception or tampering.\n\nFor more detailed information on our security practices and how we manage your data, please review our full Privacy Policy at https://syncly.app/privacy. \n\nTry Syncly for free and elevate the experience of your customers! ","raw_installation_instructions":"\n\nThis integration is set up within Syncly. \nTo set up the integration, you’ll need to have an admin role in both Syncly and Zendesk. \n\n* Access Syncly workspace, and choose ‘Settings’ from the menu on the left side. \n* From Settings, click ‘Integration’ \n* There you will see Zendesk under the ‘Customer Support’ category. Click Zendesk and enter your subdomain to start integration.\n\nContact Syncly team for more information, or try Syncly for free at https://syncly.app/demo","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1055852.apps.zdusercontent.com/1055852/assets/1770974799-39da7771e77cca462d54ab32e7a7c6e3/logo-small.png","large_icon":"https://1055852.apps.zdusercontent.com/1055852/assets/1770974799-39da7771e77cca462d54ab32e7a7c6e3/logo.png","screenshots":["https://1055852.apps.zdusercontent.com/1055852/assets/1770974799-39da7771e77cca462d54ab32e7a7c6e3/screenshot-0.png","https://1055852.apps.zdusercontent.com/1055852/assets/1770974799-39da7771e77cca462d54ab32e7a7c6e3/screenshot-1.png","https://1055852.apps.zdusercontent.com/1055852/assets/1770974799-39da7771e77cca462d54ab32e7a7c6e3/screenshot-2.png"],"installation_count":2},{"id":1055986,"name":"Alhena Agent Assist","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":2990952,"app_id":1055986,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-07-26T18:12:32Z","updated_at":"2024-07-26T18:12:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2990951,"app_id":1055986,"name":"apiToken","kind":"text","required":false,"position":1,"created_at":"2024-07-26T18:12:32Z","updated_at":"2024-07-26T18:12:32Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4549,"entity_id":1055986,"app_id":1055986,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-07-26T18:12:34.000Z","updated_at":"2024-07-26T18:12:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-26T18:12:32Z","updated_at":"2025-11-05T23:50:37Z","terms_conditions_url":null,"app_organization":{"id":6532,"name":"Gleen AI","email":"support@gleen.ai","website":"https://gleen.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-08-13T21:07:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://alhena.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-05T23:50:34Z","owner_id":269519,"author_name":"Alhena AI","author_email":"support@alhena.ai","author_url":"https://alhena.ai","short_description":"Copilot turns agents into champions. 2X faster replies, 100% accurate answers.","long_description":"\u003cp\u003eRevolutionize your customer service with Alhena AI Agent Assist, the hallucination-free AI sidekick that transforms agents into customer champions. This powerhouse tool supercharges your support team, dramatically boosting response speed and quality.\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to language barriers and hello to efficiency - without expanding your headcount!\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eTurbocharge Response Times: Cut average response time by 56%, leaving customers amazed at your lightning-fast service.\u003c/li\u003e\n\u003cli\u003ePolyglot Perfection: Sound like a native in 90+ languages, breaking down communication barriers effortlessly.\u003c/li\u003e\n\u003cli\u003eQuality on Steroids: Deliver consistently accurate, high-quality responses that hit the mark every time.\u003c/li\u003e\n\u003cli\u003eEfficiency Explosion: Maximize your team\u0026#39;s potential without the need for additional hires.\u003c/li\u003e\n\u003cli\u003eSeamless Integration: Easy installation gets you up and running in no time.\u003c/li\u003e\n\u003cli\u003eFort Knox-Level Security: Your data is locked down tighter than a drum, ensuring peace of mind.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCore Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstant Summary of Customer Request: Alhena AI gives your agents a quick and clear snapshot of customer issues, so they can jump right into problem-solving.\u003c/li\u003e\n\u003cli\u003eSentiment Analysis: Our AI picks up on the nuances in customer messages, helping your agents respond with the right tone and empathy.\u003c/li\u003e\n\u003cli\u003eSmart Knowledge Base Search: Alhena AI searches your knowledge base thoroughly and efficiently, bringing the most relevant solutions directly to your agents, instantly.\u003c/li\u003e\n\u003cli\u003eAI-Powered Response Drafting: Let our AI craft pixel-perfect responses that your agents can quickly review and personalize, speeding up response times without sacrificing quality.\u003c/li\u003e\n\u003cli\u003eHallucination-Free Technology: Alhena\u0026#39;s cutting-edge AI ensures responses are always rooted in fact, not fiction.\u003c/li\u003e\n\u003cli\u003eStyle Matching: Our AI learns and adapts to each agent\u0026#39;s unique style, maintaining consistency across your support channels.\u003c/li\u003e\n\u003cli\u003eMulti-Platform Sync: Seamlessly integrate information from external platforms, URLs, and files for a truly comprehensive support experience.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow it works:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eA customer query arrives in your inbox.\u003c/li\u003e\n\u003cli\u003eAlhena AI instantly summarizes the request for easy understanding.\u003c/li\u003e\n\u003cli\u003eSentiment analysis decodes the customer\u0026#39;s mood.\u003c/li\u003e\n\u003cli\u003eA knowledge base search retrieves relevant information.\u003c/li\u003e\n\u003cli\u003eAI drafts a response, matching the agent\u0026#39;s style.\u003c/li\u003e\n\u003cli\u003eAgent reviews, tweaks if needed, and sends it off.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe Results: Expect faster, higher-quality responses across the board, improved customer satisfaction rates, and a team of super-agents ready to tackle any challenge.\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t just take our word for it. Here\u0026#39;s what our customers are saying:\u003c/p\u003e\n\n\u003cp\u003e\u0026quot;Alhena decreased our average response time by 2 orders of magnitude, and the number of unanswered questions had been cut by more than 70%.\u0026quot; - Matter Labs\u003c/p\u003e\n\n\u003cp\u003eAre you ready to transform your customer support from good to great?\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure:\u003c/strong\u003e See our \u003ca href=\"https://alhena.ai/privacypolicy\"\u003ePrivacy Policy\u003c/a\u003e for details on what Zendesk data Alhena Agent Assist accesses, uses, stores, and shares, and for what purposes. Customers may also reference our \u003ca href=\"https://alhena.ai/dpa\"\u003eDPA\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to use the Alhena Agent Assist app, you\u0026#39;ll need a Alhena AI account. Follow the following steps to get started.\u003c/p\u003e\n\n\u003ch3\u003eCreate Your Alhena AI Account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up for an account at https://alhena.ai.\u003c/li\u003e\n\u003cli\u003eOnce you\u0026#39;ve created your account, you\u0026#39;ll be presented the onboarding screen in the Alhena dashboard. Make sure to complete all the steps here.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eConnect Your Alhena Account to Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the Alhena dashboard, navigate to the integrations page. You\u0026#39;ll find it by clicking \u0026quot;Settings\u0026quot; in the sidebar, and then clicking \u0026quot;Integrations\u0026quot;.\u003c/li\u003e\n\u003cli\u003eEnable Zendesk by clicking the switch next to \u0026quot;Zendesk\u0026quot; on the Integrations page.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Configure settings\u0026quot;.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain and click \u0026quot;Connect\u0026quot;.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;ll be sent to Zendesk where you must click \u0026quot;allow\u0026quot; to finish connecting your accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eEnable Agent Assist In Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the switch next to \u0026quot;Agent Assist in Zendesk\u0026quot; on the Zendesk settings page in the Alhena dashboard.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;ll be presented with an API key that you need to copy when installing this app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Revolutionize your customer service with Alhena AI Agent Assist, the hallucination-free AI sidekick that transforms agents into customer champions. This powerhouse tool supercharges your support team, dramatically boosting response speed and quality.\n\nSay goodbye to language barriers and hello to efficiency - without expanding your headcount!\n\n### Key Benefits:\n\n1. Turbocharge Response Times: Cut average response time by 56%, leaving customers amazed at your lightning-fast service.\n2. Polyglot Perfection: Sound like a native in 90+ languages, breaking down communication barriers effortlessly.\n3. Quality on Steroids: Deliver consistently accurate, high-quality responses that hit the mark every time.\n4. Efficiency Explosion: Maximize your team's potential without the need for additional hires.\n5. Seamless Integration: Easy installation gets you up and running in no time.\n6. Fort Knox-Level Security: Your data is locked down tighter than a drum, ensuring peace of mind.\n\n### Core Features:\n\n1. Instant Summary of Customer Request: Alhena AI gives your agents a quick and clear snapshot of customer issues, so they can jump right into problem-solving.\n2. Sentiment Analysis: Our AI picks up on the nuances in customer messages, helping your agents respond with the right tone and empathy.\n3. Smart Knowledge Base Search: Alhena AI searches your knowledge base thoroughly and efficiently, bringing the most relevant solutions directly to your agents, instantly.\n4. AI-Powered Response Drafting: Let our AI craft pixel-perfect responses that your agents can quickly review and personalize, speeding up response times without sacrificing quality.\n5. Hallucination-Free Technology: Alhena's cutting-edge AI ensures responses are always rooted in fact, not fiction.\n6. Style Matching: Our AI learns and adapts to each agent's unique style, maintaining consistency across your support channels.\n7. Multi-Platform Sync: Seamlessly integrate information from external platforms, URLs, and files for a truly comprehensive support experience.\n\n### How it works:\n\n1. A customer query arrives in your inbox.\n2. Alhena AI instantly summarizes the request for easy understanding.\n3. Sentiment analysis decodes the customer's mood.\n4. A knowledge base search retrieves relevant information.\n5. AI drafts a response, matching the agent's style.\n6. Agent reviews, tweaks if needed, and sends it off.\n\nThe Results: Expect faster, higher-quality responses across the board, improved customer satisfaction rates, and a team of super-agents ready to tackle any challenge.\n\nDon't just take our word for it. Here's what our customers are saying:\n\n\"Alhena decreased our average response time by 2 orders of magnitude, and the number of unanswered questions had been cut by more than 70%.\" - Matter Labs\n\nAre you ready to transform your customer support from good to great?\n\n**Data disclosure:** See our [Privacy Policy](https://alhena.ai/privacypolicy) for details on what Zendesk data Alhena Agent Assist accesses, uses, stores, and shares, and for what purposes. Customers may also reference our [DPA](https://alhena.ai/dpa).","raw_installation_instructions":"In order to use the Alhena Agent Assist app, you'll need a Alhena AI account. Follow the following steps to get started.\n\n### Create Your Alhena AI Account\n\n1. Sign up for an account at https://alhena.ai.\n2. Once you've created your account, you'll be presented the onboarding screen in the Alhena dashboard. Make sure to complete all the steps here.\n\n### Connect Your Alhena Account to Zendesk\n\n1. From the Alhena dashboard, navigate to the integrations page. You'll find it by clicking \"Settings\" in the sidebar, and then clicking \"Integrations\".\n2. Enable Zendesk by clicking the switch next to \"Zendesk\" on the Integrations page.\n3. Click \"Configure settings\".\n4. Enter your Zendesk subdomain and click \"Connect\".\n5. You'll be sent to Zendesk where you must click \"allow\" to finish connecting your accounts.\n\n### Enable Agent Assist In Zendesk\n\n1. Click the switch next to \"Agent Assist in Zendesk\" on the Zendesk settings page in the Alhena dashboard.\n2. You'll be presented with an API key that you need to copy when installing this app.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1055986.apps.zdusercontent.com/1055986/assets/1762278747-f7945b0c8d7d0253b9c5a1210f09ffa3/logo-small.png","large_icon":"https://1055986.apps.zdusercontent.com/1055986/assets/1762278747-f7945b0c8d7d0253b9c5a1210f09ffa3/logo.png","screenshots":["https://1055986.apps.zdusercontent.com/1055986/assets/1762278747-f7945b0c8d7d0253b9c5a1210f09ffa3/screenshot-0.png","https://1055986.apps.zdusercontent.com/1055986/assets/1762278747-f7945b0c8d7d0253b9c5a1210f09ffa3/screenshot-1.png","https://1055986.apps.zdusercontent.com/1055986/assets/1762278747-f7945b0c8d7d0253b9c5a1210f09ffa3/screenshot-2.png"],"installation_count":12},{"id":1056849,"name":"LiveX AI Search","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-07-30T21:38:12Z","updated_at":"2026-03-03T19:53:47Z","terms_conditions_url":null,"app_organization":{"id":6357,"name":"LiveX AI Inc","email":"support@livex.ai","website":"https://livex.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-08-02T15:35:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://livex.ai/pricing"},"location_names":[],"last_update_time":"2026-03-03T19:53:45Z","owner_id":269519,"author_name":"LiveX AI Inc","author_email":"support@livex.ai","author_url":"https://livex.ai/","short_description":"Gen-AI Search and Chat combined for maximum engagement in your Help Center","long_description":"\u003ch3\u003eEmpower your customers with exceptional content discovery using the LiveX AI Search and intelligent Chat, designed for Zendesk Help Center.\u003c/h3\u003e\n\n\u003cp\u003eTransform your Zendesk support with LiveX AI’s unique solution. Combining Gen-AI powered search with GPT-like AI chat, this integration offers seamless user experience, enhancing accuracy and interaction quality through intelligent conversational capabilities. \u003c/p\u003e\n\n\u003ch3\u003eKey Features of LiveX AI Search for Zendesk Help Center:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContextual Understanding\u003c/strong\u003e: Our advanced AI analyzes user queries in real-time, providing highly relevant search results and personalized responses that adapt to the context of each interaction. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdaptive Learning\u003c/strong\u003e: The system continuously learns from user interactions to refine search accuracy and improve response quality, ensuring that the support provided evolves with user needs and preferences. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e: Merges smoothly into your existing Zendesk ticketing systems and Help Center. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits for Zendesk Users:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMeet Customers Where They Find Information\u003c/strong\u003e: Leverage powerful search capabilities to help users find the information they need quickly and easily, right where they’re searching. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMore Relevant Information Than Traditional Keyword Matching\u003c/strong\u003e: Enjoy more accurate and contextually relevant search results that go beyond simple keyword matching, enhancing the user’s experience. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Support Issue Resolution and Seamless Human Agent Interaction\u003c/strong\u003e: Benefit from immediate issue resolution through intelligent AI chat, with smooth transitions to human agents for complex queries, ensuring efficient and effective support. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eExperience a New Era of Customer Support\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"contact@livex.ai\"\u003eContact us\u003c/a\u003e for a free trial today and revolutionize efficiency and customer satisfaction. Embrace the future of intelligent customer support now with LiveX AI, where cutting-edge technology meets positive user experience.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHow to set up \u003c/p\u003e\n\n\u003cp\u003eThe only prerequisite is accessing the customization panel of your Help Center.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agent.livex.ai/signup\"\u003eGet started!\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Empower your customers with exceptional content discovery using the LiveX AI Search and intelligent Chat, designed for Zendesk Help Center. \n\nTransform your Zendesk support with LiveX AI’s unique solution. Combining Gen-AI powered search with GPT-like AI chat, this integration offers seamless user experience, enhancing accuracy and interaction quality through intelligent conversational capabilities. \n\n### Key Features of LiveX AI Search for Zendesk Help Center: \n\n* **Contextual Understanding**: Our advanced AI analyzes user queries in real-time, providing highly relevant search results and personalized responses that adapt to the context of each interaction. \n* **Adaptive Learning**: The system continuously learns from user interactions to refine search accuracy and improve response quality, ensuring that the support provided evolves with user needs and preferences. \n* **Seamless Zendesk Integration**: Merges smoothly into your existing Zendesk ticketing systems and Help Center. \n\n### Benefits for Zendesk Users: \n\n* **Meet Customers Where They Find Information**: Leverage powerful search capabilities to help users find the information they need quickly and easily, right where they’re searching. \n* **More Relevant Information Than Traditional Keyword Matching**: Enjoy more accurate and contextually relevant search results that go beyond simple keyword matching, enhancing the user’s experience. \n* **Instant Support Issue Resolution and Seamless Human Agent Interaction**: Benefit from immediate issue resolution through intelligent AI chat, with smooth transitions to human agents for complex queries, ensuring efficient and effective support. \n\n### Experience a New Era of Customer Support \n\n[Contact us](contact@livex.ai) for a free trial today and revolutionize efficiency and customer satisfaction. Embrace the future of intelligent customer support now with LiveX AI, where cutting-edge technology meets positive user experience.\n\nPrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.","raw_installation_instructions":"How to set up \n\nThe only prerequisite is accessing the customization panel of your Help Center.\n\n[Get started!](https://agent.livex.ai/signup)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1056849.apps.zdusercontent.com/1056849/assets/1771632691-bb48811f7fd58db66cb1e4974dc02b2c/logo-small.png","large_icon":"https://1056849.apps.zdusercontent.com/1056849/assets/1771632691-bb48811f7fd58db66cb1e4974dc02b2c/logo.png","screenshots":["https://1056849.apps.zdusercontent.com/1056849/assets/1771632691-bb48811f7fd58db66cb1e4974dc02b2c/screenshot-0.png","https://1056849.apps.zdusercontent.com/1056849/assets/1771632691-bb48811f7fd58db66cb1e4974dc02b2c/screenshot-1.png","https://1056849.apps.zdusercontent.com/1056849/assets/1771632691-bb48811f7fd58db66cb1e4974dc02b2c/screenshot-2.png"],"installation_count":0},{"id":1057731,"name":"Octocom","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-02T16:11:10Z","updated_at":"2026-08-13T19:33:01Z","terms_conditions_url":null,"app_organization":{"id":6182,"name":"Octocom","email":"lukas@octocom.ai","website":"https://www.octocom.ai/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-08-16T16:45:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://octocom.ai/pricing"},"location_names":[],"last_update_time":"2026-08-13T19:32:57Z","owner_id":269519,"author_name":"Octocom","author_email":"info@octocom.ai","author_url":"https://octocom.ai","short_description":"Manage your tickets with AI","long_description":"\u003cp\u003eOctocom\u0026#39;s conversational AI is designed to handle both pre-sale and post-sale inquiries seamlessly. From product recommendations and delivery questions to order changes and returns, Octocom reduces ticket volume and response times, freeing your team to focus on critical tasks. This not only increases customer conversions but also enhances loyalty. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eForget About Order Tracking Queries—AI Has Got You Covered\u003c/h3\u003e\n\n\u003cp\u003eOrder tracking is one of the most common customer support queries. With Octocom, these questions are answered instantly, with no need for human intervention. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDetermine the order status \u003c/li\u003e\n\u003cli\u003eProvide the customer with a tracking link \u003c/li\u003e\n\u003cli\u003eAssist customers who can\u0026#39;t find their order number \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAutomate Refunds and Returns\u003c/h3\u003e\n\n\u003cp\u003eOctocom AI automates the refund and return process flawlessly. It understands the reasons for dissatisfaction, advises if a product is misused, determines refund eligibility, and provides a return label. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnderstand the reason for the refund or return \u003c/li\u003e\n\u003cli\u003eDetermine whether the customer is eligible \u003c/li\u003e\n\u003cli\u003eProvide the customer with a refund or return label \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eInstantly Solve Issues for Your Customers\u003c/h3\u003e\n\n\u003cp\u003eOctocom AI can learn to solve frequently encountered issues by analyzing previous conversations, FAQs, and product manuals. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eResolve issues related to your products \u003c/li\u003e\n\u003cli\u003eHelp resolve delivery issues \u003c/li\u003e\n\u003cli\u003eExplain how to use your products \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSimplify the Purchase Process with Smart Recommendations\u003c/h3\u003e\n\n\u003cp\u003eWhen customers are unsure about what to buy, they often leave your store to find more information. Octocom\u0026#39;s smart product recommendations clear up confusion and direct customers to the right items. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdapts to any customer situation \u003c/li\u003e\n\u003cli\u003ePicks the right combination of products \u003c/li\u003e\n\u003cli\u003eExplains why the product is the best fit \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eClear Up Any Confusion About Your Products\u003c/h3\u003e\n\n\u003cp\u003eShoppers often abandon their carts due to unanswered questions. Octocom ensures that you promptly respond to any customer queries, clearing up doubts and sealing the deal. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAnswers any questions about your products \u003c/li\u003e\n\u003cli\u003eProvides background information if needed \u003c/li\u003e\n\u003cli\u003eGives as much detail as the customer needs \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHelp Customers Choose Between Products\u003c/h3\u003e\n\n\u003cp\u003eKnowing the difference between similar products can be challenging. Octocom explains these differences in seconds, helping customers make informed decisions. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExplains the differences between products \u003c/li\u003e\n\u003cli\u003eHelps determine the right product \u003c/li\u003e\n\u003cli\u003eSuggests other relevant products \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eSuggest Complementary Items to Boost Sales\u003c/h3\u003e\n\n\u003cp\u003eIncrease your Average Order Value (AOV) with Octocom\u0026#39;s AI chatbot, which suggests suitable products at opportune moments, explains their relevance, and addresses follow-up queries. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUses current cart items to suggest products \u003c/li\u003e\n\u003cli\u003eAnalyzes products that the customer viewed \u003c/li\u003e\n\u003cli\u003eUses machine learning to improve over time \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHow Octocom Handles Your Data\u003c/h3\u003e\n\n\u003cp\u003eOctocom accesses your Zendesk tickets, end-user profiles, and Help Center content solely to generate AI responses and automate the support workflows you enable. Data is transmitted over encrypted (TLS) connections and stored with access restricted to authorized systems and personnel. We do not sell your data or your customers\u0026#39; data, and we do not use it to train third-party models. OAuth access is used only to perform the actions you authorize, and you can revoke Octocom\u0026#39;s access at any time from your Zendesk admin settings or request deletion of your data by emailing info@octocom.ai. \u003c/p\u003e\n\n\u003cp\u003eFor full details on what we collect and how it is used, retained, and protected, see our Privacy Policy: https://octocom.ai/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt\u0026#39;s simple to get set up with Octocom!\u003c/p\u003e\n\n\u003cp\u003eSimply go to:\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003eapi.octocom.ai/api/zendesk/generate-oauth-link?customerSubdomain=\u0026lt;YOUR_SUBDOMAIN_HERE\u0026gt;\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003ereplacing \u003ccode\u003e\u0026lt;YOUR_SUBDOMAIN_HERE\u0026gt;\u003c/code\u003e with your Zendesk subdomain. If you don\u0026#39;t know what your Zendesk subdomain is, you can see it when you go to your Zendesk dashboard. It\u0026#39;s between \u003ccode\u003ehttps://\u003c/code\u003e and \u003ccode\u003e.zendesk.com\u003c/code\u003e.\u003c/p\u003e\n\n\u003cp\u003eOnce you open this page, you will be greeted with our welcome message, where you can book your demo to see what Octocom can do for you!\u003c/p\u003e\n","raw_long_description":"Octocom's conversational AI is designed to handle both pre-sale and post-sale inquiries seamlessly. From product recommendations and delivery questions to order changes and returns, Octocom reduces ticket volume and response times, freeing your team to focus on critical tasks. This not only increases customer conversions but also enhances loyalty. \n\n---\n\n### Forget About Order Tracking Queries—AI Has Got You Covered \n\nOrder tracking is one of the most common customer support queries. With Octocom, these questions are answered instantly, with no need for human intervention. \n\n- Determine the order status \n- Provide the customer with a tracking link \n- Assist customers who can't find their order number \n\n---\n\n### Automate Refunds and Returns \n\nOctocom AI automates the refund and return process flawlessly. It understands the reasons for dissatisfaction, advises if a product is misused, determines refund eligibility, and provides a return label. \n\n- Understand the reason for the refund or return \n- Determine whether the customer is eligible \n- Provide the customer with a refund or return label \n\n---\n\n### Instantly Solve Issues for Your Customers \n\nOctocom AI can learn to solve frequently encountered issues by analyzing previous conversations, FAQs, and product manuals. \n\n- Resolve issues related to your products \n- Help resolve delivery issues \n- Explain how to use your products \n\n---\n\n### Simplify the Purchase Process with Smart Recommendations \n\nWhen customers are unsure about what to buy, they often leave your store to find more information. Octocom's smart product recommendations clear up confusion and direct customers to the right items. \n\n- Adapts to any customer situation \n- Picks the right combination of products \n- Explains why the product is the best fit \n\n---\n\n### Clear Up Any Confusion About Your Products \n\nShoppers often abandon their carts due to unanswered questions. Octocom ensures that you promptly respond to any customer queries, clearing up doubts and sealing the deal. \n\n- Answers any questions about your products \n- Provides background information if needed \n- Gives as much detail as the customer needs \n\n---\n\n### Help Customers Choose Between Products \n\nKnowing the difference between similar products can be challenging. Octocom explains these differences in seconds, helping customers make informed decisions. \n\n- Explains the differences between products \n- Helps determine the right product \n- Suggests other relevant products \n\n---\n\n### Suggest Complementary Items to Boost Sales \n\nIncrease your Average Order Value (AOV) with Octocom's AI chatbot, which suggests suitable products at opportune moments, explains their relevance, and addresses follow-up queries. \n\n- Uses current cart items to suggest products \n- Analyzes products that the customer viewed \n- Uses machine learning to improve over time \n\n---\n\n### How Octocom Handles Your Data \n\nOctocom accesses your Zendesk tickets, end-user profiles, and Help Center content solely to generate AI responses and automate the support workflows you enable. Data is transmitted over encrypted (TLS) connections and stored with access restricted to authorized systems and personnel. We do not sell your data or your customers' data, and we do not use it to train third-party models. OAuth access is used only to perform the actions you authorize, and you can revoke Octocom's access at any time from your Zendesk admin settings or request deletion of your data by emailing info@octocom.ai. \n\nFor full details on what we collect and how it is used, retained, and protected, see our Privacy Policy: https://octocom.ai/privacy","raw_installation_instructions":"It's simple to get set up with Octocom!\n\nSimply go to:  \n`api.octocom.ai/api/zendesk/generate-oauth-link?customerSubdomain=\u003cYOUR_SUBDOMAIN_HERE\u003e`\n\nreplacing `\u003cYOUR_SUBDOMAIN_HERE\u003e` with your Zendesk subdomain. If you don't know what your Zendesk subdomain is, you can see it when you go to your Zendesk dashboard. 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Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-06T11:06:54Z","updated_at":"2025-12-05T16:55:50Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-08-12T20:23:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:55:46Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Identify 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Start transforming your customer service operations!\u003c/p\u003e\n\n\u003ch2\u003eWhy do you need Sentiment Analysis?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBoost customer satisfaction\u003c/strong\u003e: Quickly identify and address negative sentiment, turning issues into opportunities to delight customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamline ticket management\u003c/strong\u003e: Prioritize and route tickets based on sentiment and issue, ensuring critical tickets are handled first.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMake data-driven decisions\u003c/strong\u003e: Use sentiment data for deeper insights into customer emotions and improve support strategies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProactive support\u003c/strong\u003e: Monitor sentiment trends to identify and address issues early, preventing negative experiences.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features of AI Sentiment Analysis\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic sentiment detection\u003c/strong\u003e: AI analyzes each ticket’s sentiment — e.g. positive, neutral, or negative — giving you a clear understanding of customer emotions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrioritize effectively\u003c/strong\u003e: Analyze ticket content to prioritize and escalate negative sentiment tickets to experienced agents for quick resolution.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time sentiment scores\u003c/strong\u003e: Get instant sentiment scores for incoming tickets to address customer emotions promptly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize automation rules\u003c/strong\u003e: Automate ticket routing based on sentiment scores, escalating high negative sentiment tickets or moving them up the queue.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive reports\u003c/strong\u003e: Access detailed sentiment trend reports to identify improvement areas and track support strategy effectiveness.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Zendesk integration\u003c/strong\u003e: Integrate effortlessly with Zendesk for a smooth workflow without needing additional tools.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e4 steps to understand your customers\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall\u003c/strong\u003e: Install the Sentiment Analysis app and start your 14 day free trial.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure\u003c/strong\u003e: Customize sentiment detection rules to fit your business needs. What do you need to know about the sentiment and intent of your customers?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalyze\u003c/strong\u003e: The app scans content to identify sentiment and assigns appropriate scores.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAct\u003c/strong\u003e: Use sentiment scores to prioritize, route, and manage tickets to ensure timely and effective customer support.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eGet Started Today!\u003c/h4\u003e\n\n\u003cp\u003eEnhance your Zendesk support with AI sentiment analysis. Start a 14-day free trial to deliver better, faster, and more personalized support.\u003c/p\u003e\n\n\u003ch4\u003eWhy Knots?\u003c/h4\u003e\n\n\u003cp\u003eAt \u003cstrong\u003eKnots\u003c/strong\u003e, we build powerful apps that reduce manual work, lower costs, and shorten turnaround time. Our sentiment analysis app is not the only one that delivers accurate, actionable insights to help you improve your customer support operations!\u003c/p\u003e\n\n\u003cp\u003eOther Knots apps you’ll love:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/?queryID=5920dd22f5a136bfce680900bf672039\"\u003eOCR Reader\u003c/a\u003e\u003c/strong\u003e: Convert images like PDFs to text automatically before a ticket is opened.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/?queryID=bd6edfa2578aee159818f4b4959e3708\"\u003eTicket Autofill\u003c/a\u003e\u003c/strong\u003e: Populate ticket fields with AI, eliminating copy-paste tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1010199/pdf-ticket-export-and-archive/?queryID=d834ff826a1d1e06aa0e0eebdda65196\"\u003ePDF Ticket Export\u003c/a\u003e\u003c/strong\u003e: Save storage costs by exporting tickets to an FTP/SFTP server or cloud solution automatically.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDiscover the full range of our powerful tools at \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e and start transforming your workday today!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;AI Sentiment Analysis\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the AI Sentiment Analysis icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003evisit our FAQ\u003c/a\u003e or contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Power your customer support with AI Sentiment Analysis\nDesigned to provide you with real-time insights into customer emotions, **Sentiment Analysis for Zendesk** helps you prioritize and route tickets effectively, ensuring that each customer gets the attention they deserve. Start transforming your customer service operations!\n\n## Why do you need Sentiment Analysis?\n\n* **Boost customer satisfaction**: Quickly identify and address negative sentiment, turning issues into opportunities to delight customers.\n* **Streamline ticket management**: Prioritize and route tickets based on sentiment and issue, ensuring critical tickets are handled first.\n* **Make data-driven decisions**: Use sentiment data for deeper insights into customer emotions and improve support strategies.\n* **Proactive support**: Monitor sentiment trends to identify and address issues early, preventing negative experiences.\n\n\n\n### Key Features of AI Sentiment Analysis\n* **Automatic sentiment detection**: AI analyzes each ticket’s sentiment — e.g. positive, neutral, or negative — giving you a clear understanding of customer emotions.\n* **Prioritize effectively**: Analyze ticket content to prioritize and escalate negative sentiment tickets to experienced agents for quick resolution.\n* **Real-time sentiment scores**: Get instant sentiment scores for incoming tickets to address customer emotions promptly.\n* **Customize automation rules**: Automate ticket routing based on sentiment scores, escalating high negative sentiment tickets or moving them up the queue.\n* **Comprehensive reports**: Access detailed sentiment trend reports to identify improvement areas and track support strategy effectiveness.\n* **Seamless Zendesk integration**: Integrate effortlessly with Zendesk for a smooth workflow without needing additional tools.\n\n\n\n### 4 steps to understand your customers\n1. **Install**: Install the Sentiment Analysis app and start your 14 day free trial.\n2. **Configure**: Customize sentiment detection rules to fit your business needs. What do you need to know about the sentiment and intent of your customers?\n3. **Analyze**: The app scans content to identify sentiment and assigns appropriate scores.\n4. **Act**: Use sentiment scores to prioritize, route, and manage tickets to ensure timely and effective customer support.\n\n\n#### Get Started Today!\nEnhance your Zendesk support with AI sentiment analysis. Start a 14-day free trial to deliver better, faster, and more personalized support.\n\n\n#### Why Knots?\nAt **Knots**, we build powerful apps that reduce manual work, lower costs, and shorten turnaround time. Our sentiment analysis app is not the only one that delivers accurate, actionable insights to help you improve your customer support operations!\n\n\nOther Knots apps you’ll love:\n\n\n* **[OCR Reader](https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/?queryID=5920dd22f5a136bfce680900bf672039)**: Convert images like PDFs to text automatically before a ticket is opened.\n* **[Ticket Autofill](https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/?queryID=bd6edfa2578aee159818f4b4959e3708)**: Populate ticket fields with AI, eliminating copy-paste tasks.\n* **[PDF Ticket Export](https://www.zendesk.de/marketplace/apps/support/1010199/pdf-ticket-export-and-archive/?queryID=d834ff826a1d1e06aa0e0eebdda65196)**: Save storage costs by exporting tickets to an FTP/SFTP server or cloud solution automatically.\n\nDiscover the full range of our powerful tools at [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) and start transforming your workday today!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"AI Sentiment Analysis\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the AI Sentiment Analysis icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions regarding this application, please [visit our FAQ](https://support.knots.io/hc/en-us?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at [zendesk@knots.io](mailto:zendesk@knots.io).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1058555.apps.zdusercontent.com/1058555/assets/1764155910-4d65d9f1692561f11c7b86489ce8595b/logo-small.png","large_icon":"https://1058555.apps.zdusercontent.com/1058555/assets/1764155910-4d65d9f1692561f11c7b86489ce8595b/logo.png","screenshots":["https://1058555.apps.zdusercontent.com/1058555/assets/1764155910-4d65d9f1692561f11c7b86489ce8595b/screenshot-0.png","https://1058555.apps.zdusercontent.com/1058555/assets/1764155910-4d65d9f1692561f11c7b86489ce8595b/screenshot-1.png","https://1058555.apps.zdusercontent.com/1058555/assets/1764155910-4d65d9f1692561f11c7b86489ce8595b/screenshot-2.png"],"installation_count":12},{"id":1058559,"name":"Redact Attachments","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":2998970,"app_id":1058559,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-06T11:23:18Z","updated_at":"2024-08-06T11:23:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2998967,"app_id":1058559,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2024-08-06T11:23:18Z","updated_at":"2024-08-06T11:23:18Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":2998968,"app_id":1058559,"name":"triggerPayload","kind":"hidden","required":false,"position":2,"created_at":"2024-08-06T11:23:18Z","updated_at":"2024-08-06T11:23:18Z","default_value":"{\n    \"ticket_id\": \"{{ticket.id}}\"\n}","secure":false,"scopes":null,"options":null},{"id":2998969,"app_id":1058559,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2024-08-06T11:23:18Z","updated_at":"2024-08-06T11:23:18Z","default_value":"https://support.knots.io/hc/en-us/articles/20587903596562","secure":false,"scopes":null,"options":null}],"plans":[{"id":4566,"entity_id":1058559,"app_id":1058559,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-06T11:23:19.000Z","updated_at":"2024-08-06T11:23:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-06T11:23:17Z","updated_at":"2025-12-05T16:56:35Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-08-12T20:25:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:31Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically remove sensitive ticket attachments","long_description":"\u003ch1\u003eRedact Attachments\u003c/h1\u003e\n\n\u003ch2\u003eAutomatically remove sensitive ticket attachments\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eRedact Attachments\u003c/strong\u003e by Knots is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information.\u003c/p\u003e\n\n\u003ch2\u003eAutomate Zendesk attachment redaction\u003c/h2\u003e\n\n\u003cp\u003eManually redacting attachments can be time-consuming and error-prone. The app automates this process, offering a seamless solution for your team.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSave storage costs\u003c/strong\u003e: Remove attachments to significantly reduce your Zendesk storage usage and costs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance data security\u003c/strong\u003e: Automatically redact sensitive or personal information in attachments to comply with data protection regulations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnsure compliance\u003c/strong\u003e: Meet legal obligations by ensuring sensitive data is no longer available in your ticketing system.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplify workflow\u003c/strong\u003e: Automate the redaction process, reducing manual work for your support agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits of Redact Attachments\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEasy setup\u003c/strong\u003e: Get started in minutes with a straightforward template.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomation control\u003c/strong\u003e: Manage redaction through Zendesk automations and tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive redaction\u003c/strong\u003e: Redacts all attachments in ticket comments, replacing them with an empty redacted.txt file.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTargeted action\u003c/strong\u003e: Create customized flows based on tags and automation triggers to redact specific ticket attachments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e14 day free trial\u003c/strong\u003e: We are sure you will not want to give up our app after this, so see for yourself and enjoy a 14-day free trial!\n*\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAlso need to clean up historic attachments?\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eRedact Attachments\u003c/strong\u003e automates the removal of sensitive attachments via Zendesk triggers and tags — perfect for tickets that are still active in your workflow.\u003c/p\u003e\n\n\u003cp\u003eBut what about older tickets? If you want to search for attachments across both open and closed tickets and delete them in bulk, check out our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1123502/remove-attachments/\"\u003eRemove Attachments App\u003c/a\u003e. It helps you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch Zendesk for existing attachments\u003c/li\u003e\n\u003cli\u003eDelete files from both open and closed tickets\u003c/li\u003e\n\u003cli\u003eSchedule cleanups to manage storage proactively\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse both apps together to keep your Zendesk environment secure, compliant, and optimized—whether you\u0026#39;re handling active tickets or cleaning up historical data.\u003c/p\u003e\n\n\u003ch3\u003eFrequently asked questions\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes Redact Attachment redact information from the ticket text?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo, it only redacts attachments. For text redaction, please use our \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1036576/ai-ticket-redaction-by-knots/?queryID=886346b302ecb349b83966e935e0ab2a\"\u003eRedact Tickets app\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow quickly can I set up the app?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe setup is quick and straightforward, taking just a few minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I control which attachments get redacted?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYes, you can create flows based on tags and automations to target specific attachments.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs the redaction process manual?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo, it\u0026#39;s automated. You trigger the process through Zendesk\u0026#39;s automation features.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat happens to the redacted attachments?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThey are replaced with an empty redacted.txt file, ensuring no sensitive data remains.\u003c/p\u003e\n\n\u003ch4\u003eReady to enhance your Zendesk experience with the Redact Attachments App?\u003c/h4\u003e\n\n\u003cp\u003e-\u0026gt; Hit \u0026quot;Install\u0026quot; and start your 14 day free trial!\u003c/p\u003e\n\n\u003ch4\u003eHave questions or need a demo?\u003c/h4\u003e\n\n\u003cp\u003e-\u0026gt; \u003ca href=\"https://knots.io/meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eBook a demo\u003c/a\u003e or \u003ca href=\"zendesk@knots.io\"\u003eContact us\u003c/a\u003e!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Redact Attachments\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Redact Attachments icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please \u003ca href=\"https://support.knots.io/hc/en-us/articles/20587903596562-Redact-attachments?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003evisit our FAQ\u003c/a\u003e or contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Redact Attachments\n## Automatically remove sensitive ticket attachments\n\n**Redact Attachments** by Knots is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information.\n\n## Automate Zendesk attachment redaction\nManually redacting attachments can be time-consuming and error-prone. The app automates this process, offering a seamless solution for your team.\n\n\n* **Save storage costs**: Remove attachments to significantly reduce your Zendesk storage usage and costs.\n* **Enhance data security**: Automatically redact sensitive or personal information in attachments to comply with data protection regulations.\n* **Ensure compliance**: Meet legal obligations by ensuring sensitive data is no longer available in your ticketing system.\n* **Simplify workflow**: Automate the redaction process, reducing manual work for your support agents.\n\n## Benefits of Redact Attachments\n* **Easy setup**: Get started in minutes with a straightforward template.\n* **Automation control**: Manage redaction through Zendesk automations and tags.\n* **Comprehensive redaction**: Redacts all attachments in ticket comments, replacing them with an empty redacted.txt file.\n* **Targeted action**: Create customized flows based on tags and automation triggers to redact specific ticket attachments.\n* **14 day free trial**: We are sure you will not want to give up our app after this, so see for yourself and enjoy a 14-day free trial!\n*\n\n### Also need to clean up historic attachments?\n\n**Redact Attachments** automates the removal of sensitive attachments via Zendesk triggers and tags — perfect for tickets that are still active in your workflow.\n\nBut what about older tickets? If you want to search for attachments across both open and closed tickets and delete them in bulk, check out our [Remove Attachments App](https://www.zendesk.com/marketplace/apps/support/1123502/remove-attachments/). It helps you:\n\n* Search Zendesk for existing attachments\n* Delete files from both open and closed tickets\n* Schedule cleanups to manage storage proactively\n\nUse both apps together to keep your Zendesk environment secure, compliant, and optimized—whether you're handling active tickets or cleaning up historical data.\n\n\n### Frequently asked questions\n**Does Redact Attachment redact information from the ticket text?**  \nNo, it only redacts attachments. For text redaction, please use our [Redact Tickets app](https://www.zendesk.de/marketplace/apps/support/1036576/ai-ticket-redaction-by-knots/?queryID=886346b302ecb349b83966e935e0ab2a).\n\n\n**How quickly can I set up the app?**  \nThe setup is quick and straightforward, taking just a few minutes.\n\n\n**Can I control which attachments get redacted?**  \nYes, you can create flows based on tags and automations to target specific attachments.\n\n\n**Is the redaction process manual?**  \nNo, it's automated. You trigger the process through Zendesk's automation features.\n\n\n**What happens to the redacted attachments?**  \nThey are replaced with an empty redacted.txt file, ensuring no sensitive data remains.\n\n\n\n\n\n#### Ready to enhance your Zendesk experience with the Redact Attachments App?\n-\u003e Hit \"Install\" and start your 14 day free trial!\n\n\n#### Have questions or need a demo?\n-\u003e [Book a demo](https://knots.io/meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or [Contact us](zendesk@knots.io)!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Redact Attachments\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Redact Attachments icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please [visit our FAQ](https://support.knots.io/hc/en-us/articles/20587903596562-Redact-attachments?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1058559.apps.zdusercontent.com/1058559/assets/1764149976-470ce0301c1decf8b7a47f6159646a69/logo-small.png","large_icon":"https://1058559.apps.zdusercontent.com/1058559/assets/1764149976-470ce0301c1decf8b7a47f6159646a69/logo.png","screenshots":["https://1058559.apps.zdusercontent.com/1058559/assets/1764149976-470ce0301c1decf8b7a47f6159646a69/screenshot-0.png","https://1058559.apps.zdusercontent.com/1058559/assets/1764149976-470ce0301c1decf8b7a47f6159646a69/screenshot-1.png","https://1058559.apps.zdusercontent.com/1058559/assets/1764149976-470ce0301c1decf8b7a47f6159646a69/screenshot-2.png"],"installation_count":28},{"id":1058614,"name":"AI Customer Service Agent by My AskAI","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":2999098,"app_id":1058614,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-06T14:52:53Z","updated_at":"2024-08-06T14:52:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4569,"entity_id":1058614,"app_id":1058614,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-06T14:52:54.000Z","updated_at":"2024-08-06T14:52:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-06T14:52:52Z","updated_at":"2026-04-03T17:19:18Z","terms_conditions_url":null,"app_organization":{"id":6330,"name":"My AskAI","email":"team@myaskai.com","website":"https://myaskai.com/?utm_source=zendesk-marketplace","country_code":"GB","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2024-08-13T16:20:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://myaskai.com/pricing?utm_source=zendesk-marketplace-ticket"},"location_names":["ticket_editor"],"last_update_time":"2026-04-03T17:19:14Z","owner_id":269519,"author_name":"My AskAI","author_email":"team@myaskai.com","author_url":"https://myaskai.com?utm_source=zendesk-marketplace-ticket","short_description":"Ultimate affordable AI ticket resolution","long_description":"\u003cp\u003eMy AskAI is the ultimate easy-to-setup and affordable \u003ca href=\"https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eAI customer service agent for Zendesk\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re one of the most cost effective AI support agent solutions available.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePay one simple price — $0.10 per ticket.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAvailable 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business.\u003c/p\u003e\n\n\u003cp\u003eSave your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers.\u003c/p\u003e\n\n\u003cp\u003e⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out \u003ca href=\"https://myaskai.com/blog/my-askai-customerio-case-study-2026?utm_source=zendesk-marketplace-ticket\"\u003eCustomer.io\u0026#39;s (SaaS)\u003c/a\u003e or \u003ca href=\"https://myaskai.com/blog/my-askai-swytch-case-study-2026\"\u003eSwytch\u0026#39;s (ecommerce)\u003c/a\u003e Zendesk case studies.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765211350587x848953776595307500/Logos.png\" alt=\"Logos of companies using My AskAI\u0026#39;s Zendesk AI agent\"\u003e\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eTry it out today, with our 30-day free trial\u003c/strong\u003e\u003c/a\u003e, then watch your support tickets fall away...\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow does an AI agent in Zendesk work?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eOnce you\u0026#39;ve created your \u003ca href=\"https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eAI agent for Zendesk\u003c/strong\u003e\u003c/a\u003e and trained it (5-10 mins), you can connect it to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eThen it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer\u0026#39;s questions using only knowledge you provide to it.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765210778042x874695729631409800/Frame%2053.png\" alt=\"AI agent replying to all new cutsomer support Zendesk tickets\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYour new AI support agent (chatbot) can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically reply directly to customers contacting via any channel e.g. email, form submission, social media\u003c/li\u003e\n\u003cli\u003eDraft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox)\u003c/li\u003e\n\u003cli\u003eReply back and forth with customers to solve complex issues\u003c/li\u003e\n\u003cli\u003eIntelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request)\u003c/li\u003e\n\u003cli\u003eAdapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance”\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765210789821x234726110285411680/Frame%2052.png\" alt=\"AI agent drafting internal note replies instead of direct replies to customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFun fact: We\u0026#39;re also 10x cheaper than Intercom\u0026#39;s Fin AI.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eSee our full \u003ca href=\"https://support.myaskai.com/features/integrations/zendesk-tickets#how-to-connect-your-ai-agent-to-zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eZendesk setup help docs\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eKey My AskAI Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge Improvement Studio:\u003c/strong\u003e Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate Customer Data APIs:\u003c/strong\u003e Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Actions and Tasks:\u003c/strong\u003e Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSync Knowledge Sources and Websites:\u003c/strong\u003e Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual and Localization:\u003c/strong\u003e Get AI responses in 95+ languages with automatic language detection and localization.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics and Insights\u003c/strong\u003e: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlerting and Monitoring:\u003c/strong\u003e Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSlack + Microsoft Teams Integrations (Internal Mode)\u003c/strong\u003e: As an internal chatbot for your employees (in Slack or Teams)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eEven more ways you can use your AI agent:\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003ca href=\"https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eAutomated Zendesk ticket tagging\u003c/strong\u003e\u003c/a\u003e, all powered by your AI agent\u003c/li\u003e\n\u003cli\u003e  \u003ca href=\"https://myaskai.com/ai-live-chat-integration-apps/zendesk?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eAn AI agent in your Zendesk Messaging widget\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  \u003ca href=\"https://myaskai.com/ai-copilot-chrome-extension?utm_source=zendesk-marketplace-ticket\"\u003e\u003cstrong\u003eAI Copilot with our Chrome Extension\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith My AskAI, you’ll be an AI maestro in no time!\u003c/p\u003e\n\n\u003cp\u003eSee our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eHow to connect My AskAI to your Zendesk account\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate an account at \u003ca href=\"https://myaskai.com/ai-live-chat-integration-apps/zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003emyaskai.com\u003c/a\u003e (free 30-day trial)\u003c/li\u003e\n\u003cli\u003eAdd your Help Docs or connect to your team\u0026#39;s knowledge base (Google Drive, Notion, etc.) to train your AI chatbot.\u003c/li\u003e\n\u003cli\u003eInstall My AskAI in your Zendesk workspace (from this marketplace)\u003c/li\u003e\n\u003cli\u003eConnect to your Zendesk Account (from within your My AskAI dashboard)\u003c/li\u003e\n\u003cli\u003eAnd...you\u0026#39;re done!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eDetailed steps for connecting to your Zendesk account\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eWithin the My AskAI Dashboard, open Chatbot setup \u0026gt; Integrations\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk icon\u003c/li\u003e\n\u003cli\u003eSelect \u0026quot;Zendesk Tickets\u0026quot;\u003c/li\u003e\n\u003cli\u003eSelect the \u0026quot;Connect Zendesk account\u0026quot;\u003c/li\u003e\n\u003cli\u003eLogin to your Zendesk account\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee our full \u003ca href=\"https://support.myaskai.com/features/integrations/zendesk-tickets#how-to-connect-your-ai-agent-to-zendesk-tickets?utm_source=zendesk-marketplace-ticket\"\u003eZendesk setup help docs\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"My AskAI is the ultimate easy-to-setup and affordable [**AI customer service agent for Zendesk**](https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket).\n\nWe're one of the most cost effective AI support agent solutions available.\n\n**Pay one simple price — $0.10 per ticket.**\n\nAvailable 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business.\n\nSave your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers.\n\n⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out [Customer.io's (SaaS)](https://myaskai.com/blog/my-askai-customerio-case-study-2026?utm_source=zendesk-marketplace-ticket) or [Swytch's (ecommerce)](https://myaskai.com/blog/my-askai-swytch-case-study-2026) Zendesk case studies.\n\n![Logos of companies using My AskAI's Zendesk AI agent](https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765211350587x848953776595307500/Logos.png)\n\n👉 [**Try it out today, with our 30-day free trial**](https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket), then watch your support tickets fall away...\n\n### **How does an AI agent in Zendesk work?**\n\nOnce you've created your [**AI agent for Zendesk**](https://myaskai.com/ai-agent-integration/zendesk-tickets?utm_source=zendesk-marketplace-ticket) and trained it (5-10 mins), you can connect it to your Zendesk account.\n\nThen it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it.\n\n![AI agent replying to all new cutsomer support Zendesk tickets](https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765210778042x874695729631409800/Frame%2053.png)\n\nYour new AI support agent (chatbot) can:\n\n- Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media\n- Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox)\n- Reply back and forth with customers to solve complex issues\n- Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request)\n- Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance”\n\n![AI agent drafting internal note replies instead of direct replies to customers](https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765210789821x234726110285411680/Frame%2052.png)\n\nYou can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more.\n\n_Fun fact: We're also 10x cheaper than Intercom's Fin AI._\n\nSee our full [**Zendesk setup help docs**](https://support.myaskai.com/features/integrations/zendesk-tickets#how-to-connect-your-ai-agent-to-zendesk-tickets?utm_source=zendesk-marketplace-ticket).\n\n### Key My AskAI Features\n\n- **Knowledge Improvement Studio:** Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more.\n- **Integrate Customer Data APIs:** Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.\n- **Automated Actions and Tasks:** Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more.\n- **Sync Knowledge Sources and Websites:** Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.\n- **Multilingual and Localization:** Get AI responses in 95+ languages with automatic language detection and localization.\n- **Analytics and Insights**: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions\n- **Alerting and Monitoring:** Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.\n- **Slack + Microsoft Teams Integrations (Internal Mode)**: As an internal chatbot for your employees (in Slack or Teams)\n\n### **Even more ways you can use your AI agent:**\n\nTickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help:\n\n-   [**Automated Zendesk ticket tagging**](https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-ticket), all powered by your AI agent\n-   [**An AI agent in your Zendesk Messaging widget**](https://myaskai.com/ai-live-chat-integration-apps/zendesk?utm_source=zendesk-marketplace-ticket)\n-   [**AI Copilot with our Chrome Extension**](https://myaskai.com/ai-copilot-chrome-extension?utm_source=zendesk-marketplace-ticket)\n\nWith My AskAI, you’ll be an AI maestro in no time!\n\nSee our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy","raw_installation_instructions":"#### How to connect My AskAI to your Zendesk account\n\n1. Create an account at [myaskai.com](https://myaskai.com/ai-live-chat-integration-apps/zendesk-tickets?utm_source=zendesk-marketplace-ticket) (free 30-day trial)\n2. Add your Help Docs or connect to your team's knowledge base (Google Drive, Notion, etc.) to train your AI chatbot.\n3. Install My AskAI in your Zendesk workspace (from this marketplace)\n4. Connect to your Zendesk Account (from within your My AskAI dashboard)\n5. And...you're done!\n\n#### Detailed steps for connecting to your Zendesk account\n\n1. Within the My AskAI Dashboard, open Chatbot setup \u003e Integrations\n2. Select the Zendesk icon\n3. Select \"Zendesk Tickets\"\n4. Select the \"Connect Zendesk account\"\n5. Login to your Zendesk account\n\nSee our full [Zendesk setup help docs](https://support.myaskai.com/features/integrations/zendesk-tickets#how-to-connect-your-ai-agent-to-zendesk-tickets?utm_source=zendesk-marketplace-ticket).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1058614.apps.zdusercontent.com/1058614/assets/1774348974-6901018945a5e7e803cd517eeea89672/logo-small.png","large_icon":"https://1058614.apps.zdusercontent.com/1058614/assets/1774348974-6901018945a5e7e803cd517eeea89672/logo.png","screenshots":["https://1058614.apps.zdusercontent.com/1058614/assets/1774348974-6901018945a5e7e803cd517eeea89672/screenshot-0.png","https://1058614.apps.zdusercontent.com/1058614/assets/1774348974-6901018945a5e7e803cd517eeea89672/screenshot-1.png","https://1058614.apps.zdusercontent.com/1058614/assets/1774348974-6901018945a5e7e803cd517eeea89672/screenshot-2.png"],"installation_count":44},{"id":1061876,"name":"Org.io","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3026977,"app_id":1061876,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-13T03:49:15Z","updated_at":"2024-08-13T03:49:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3026963,"app_id":1061876,"name":"org_name","kind":"checkbox","required":false,"position":1,"created_at":"2024-08-13T03:49:13Z","updated_at":"2024-08-13T03:49:13Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026964,"app_id":1061876,"name":"org_tickets","kind":"checkbox","required":false,"position":2,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026965,"app_id":1061876,"name":"org_users","kind":"checkbox","required":false,"position":3,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026966,"app_id":1061876,"name":"org_tags","kind":"checkbox","required":false,"position":4,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026967,"app_id":1061876,"name":"org_domains","kind":"checkbox","required":false,"position":5,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026968,"app_id":1061876,"name":"org_group","kind":"checkbox","required":false,"position":6,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026969,"app_id":1061876,"name":"org_visibility","kind":"checkbox","required":false,"position":7,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026970,"app_id":1061876,"name":"org_external_id","kind":"checkbox","required":false,"position":8,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026971,"app_id":1061876,"name":"org_created_at","kind":"checkbox","required":false,"position":9,"created_at":"2024-08-13T03:49:14Z","updated_at":"2024-08-13T03:49:14Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026972,"app_id":1061876,"name":"org_updated_at","kind":"checkbox","required":false,"position":10,"created_at":"2024-08-13T03:49:15Z","updated_at":"2024-08-13T03:49:15Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3049224,"app_id":1061876,"name":"org_updated_by","kind":"checkbox","required":false,"position":11,"created_at":"2024-09-05T20:09:41Z","updated_at":"2024-09-05T20:09:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026973,"app_id":1061876,"name":"org_details","kind":"checkbox","required":false,"position":12,"created_at":"2024-08-13T03:49:15Z","updated_at":"2024-09-05T20:09:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026974,"app_id":1061876,"name":"org_notes","kind":"checkbox","required":false,"position":13,"created_at":"2024-08-13T03:49:15Z","updated_at":"2024-09-05T20:09:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026975,"app_id":1061876,"name":"org_custom_fields","kind":"checkbox","required":false,"position":14,"created_at":"2024-08-13T03:49:15Z","updated_at":"2024-09-05T20:09:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3720883,"app_id":1061876,"name":"org_recent_tickets","kind":"checkbox","required":false,"position":15,"created_at":"2026-07-17T19:22:32Z","updated_at":"2026-07-17T19:22:32Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3026976,"app_id":1061876,"name":"hidden_fields","kind":"text","required":false,"position":16,"created_at":"2024-08-13T03:49:15Z","upda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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-08-13T03:49:08Z","updated_at":"2026-07-17T19:22:34Z","terms_conditions_url":"https://vaide.app/en-US/terms-conditions","app_organization":{"id":4973,"name":"vaide.app","email":"support@vaide.app","website":"https://vaide.app","country_code":"BR","stripe_account_id":"acct_1J1yobEtom5Ah6u5","state":null},"locations":[3,4],"date_published":"2024-08-15T19:30:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-17T19:22:23Z","owner_id":269519,"author_name":"vaide.app","author_email":"support@vaide.app","author_url":"https://vaide.app","short_description":"Display your customer's organization data directly in the ticket sidebar","long_description":"\u003cp\u003e\u003cimg src=\"https://on.vaide.app/hubfs/banner-marketplace.png\" alt=\"vaide.app banner\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eYour agents are answering tickets blind to the account behind them\u003c/h2\u003e\n\n\u003cp\u003eEvery ticket comes from an organization your team already knows something about — size, tags, open ticket count, notes from the last agent. Today none of that shows until someone clicks away to find it, slowing first responses and letting VIP accounts get treated like anyone else.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrg.io\u003c/strong\u003e puts that context directly in the Zendesk ticket sidebar, on new and existing tickets alike. No code, no separate lookup.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eThe problem\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eFirst responses go out blind to VIP status or repeat contacts\u003c/li\u003e\n\u003cli\u003eAgents re-ask questions already answered in notes they never saw\u003c/li\u003e\n\u003cli\u003eCustom fields for one team clutter the view for every other team\u003c/li\u003e\n\u003cli\u003eNew agents ramp slower since account context isn\u0026#39;t part of the ticket\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHow Org.io solves it\u003c/h2\u003e\n\n\u003cp\u003eOrg.io reads the organization tied to each ticket and renders it live in the sidebar, scoped to what your admin enables:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOrganization identity\u003c/strong\u003e — name, domains, tags, group\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVolume at a glance\u003c/strong\u003e — ticket totals by status, total users\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom fields\u003c/strong\u003e — any active organization field, admin-selected\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEditable context\u003c/strong\u003e — Details and Notes, autosaved in place\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInteraction history\u003c/strong\u003e — the account\u0026#39;s recent tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHidden fields\u003c/strong\u003e — exclude specific custom field keys for every agent\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://on.vaide.app/hubfs/orgio-record.gif\" alt=\"Org.io in the ticket sidebar\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat your team gains\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFaster first response\u003c/strong\u003e — agents see who they\u0026#39;re talking to before they finish reading the ticket.\u003cbr\u003e\n\u003cstrong\u003eFewer repeat questions\u003c/strong\u003e — notes and history are on-screen by default.\u003cbr\u003e\n\u003cstrong\u003eBetter VIP treatment\u003c/strong\u003e — tags and ticket volume are visible automatically.\u003cbr\u003e\n\u003cstrong\u003eCleaner onboarding\u003c/strong\u003e — new agents share the same context view from day one.\u003cbr\u003e\n\u003cstrong\u003eLess admin overhead\u003c/strong\u003e — one settings screen controls the whole team\u0026#39;s sidebar.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eZero-code settings — every field is a checkbox in Admin Center\u003c/li\u003e\n\u003cli\u003eReal-time — changes apply on save, no reinstall or reload\u003c/li\u003e\n\u003cli\u003eWorks on new and existing ticket sidebars\u003c/li\u003e\n\u003cli\u003e30+ languages, auto-detected from the agent\u0026#39;s profile\u003c/li\u003e\n\u003cli\u003eLight and dark theme, matched to Zendesk\u003c/li\u003e\n\u003cli\u003eInline editing for Details \u0026amp; Notes with debounced autosave\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eCommon configurations\u003c/h2\u003e\n\n\u003cp\u003e| Goal | How Org.io handles it |\u003cbr\u003e\n|---|---|\u003cbr\u003e\n| Instant account health at a glance | Enable ticket totals + tags |\u003cbr\u003e\n| Keep internal fields out of the sidebar | List their keys in hidden fields |\u003cbr\u003e\n| Update notes without leaving the ticket | Enable Details + Notes |\u003cbr\u003e\n| Show repeat-customer history | Enable interaction history |\u003cbr\u003e\n| Support a multilingual team | No setup — locale auto-detected |\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eOrg.io is privacy-first: it runs inside Zendesk\u0026#39;s app sandbox and talks only to Zendesk\u0026#39;s own APIs — data is never sent to or stored on external servers. Only Details and Notes are ever written back; everything else is read-only.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBuilt by vaide.app\u003c/h2\u003e\n\n\u003cp\u003eOrg.io is developed by vaide.app, specialists in Zendesk customization and support tooling.\u003c/p\u003e\n\n\u003cp\u003eQuestions or a setup walkthrough? support@vaide.app\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eOrg.io\u003c/strong\u003e in the Zendesk Marketplace and click \u003cstrong\u003eInstall\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and Integrations \u0026gt; Zendesk Support Apps\u003c/strong\u003e and open \u003cstrong\u003eOrg.io\u003c/strong\u003e\u0026#39;s settings\u003c/li\u003e\n\u003cli\u003eCheck the boxes for the data blocks you want agents to see (organization name, tags, domains, group, ticket counts, custom fields, details, notes, interaction history, etc.) — all are enabled by default\u003c/li\u003e\n\u003cli\u003eOptionally list custom field keys to exclude in \u003cstrong\u003eHide Certain Custom Fields\u003c/strong\u003e, comma-separated\u003c/li\u003e\n\u003cli\u003eSave — it\u0026#39;s live on every ticket sidebar immediately, no reinstall or reload needed\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRequires admin access. Questions? \u003cstrong\u003esupport@vaide.app\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"![vaide.app banner](https://on.vaide.app/hubfs/banner-marketplace.png)\n\n## Your agents are answering tickets blind to the account behind them\n\nEvery ticket comes from an organization your team already knows something about — size, tags, open ticket count, notes from the last agent. Today none of that shows until someone clicks away to find it, slowing first responses and letting VIP accounts get treated like anyone else.\n\n**Org.io** puts that context directly in the Zendesk ticket sidebar, on new and existing tickets alike. No code, no separate lookup.\n\n---\n\n## The problem\n\n- First responses go out blind to VIP status or repeat contacts\n- Agents re-ask questions already answered in notes they never saw\n- Custom fields for one team clutter the view for every other team\n- New agents ramp slower since account context isn't part of the ticket\n\n---\n\n## How Org.io solves it\n\nOrg.io reads the organization tied to each ticket and renders it live in the sidebar, scoped to what your admin enables:\n\n- **Organization identity** — name, domains, tags, group\n- **Volume at a glance** — ticket totals by status, total users\n- **Custom fields** — any active organization field, admin-selected\n- **Editable context** — Details and Notes, autosaved in place\n- **Interaction history** — the account's recent tickets\n- **Hidden fields** — exclude specific custom field keys for every agent\n\n![Org.io in the ticket sidebar](https://on.vaide.app/hubfs/orgio-record.gif)\n\n---\n\n## What your team gains\n\n**Faster first response** — agents see who they're talking to before they finish reading the ticket.\n**Fewer repeat questions** — notes and history are on-screen by default.\n**Better VIP treatment** — tags and ticket volume are visible automatically.\n**Cleaner onboarding** — new agents share the same context view from day one.\n**Less admin overhead** — one settings screen controls the whole team's sidebar.\n\n---\n\n## Key features\n\n- Zero-code settings — every field is a checkbox in Admin Center\n- Real-time — changes apply on save, no reinstall or reload\n- Works on new and existing ticket sidebars\n- 30+ languages, auto-detected from the agent's profile\n- Light and dark theme, matched to Zendesk\n- Inline editing for Details \u0026 Notes with debounced autosave\n\n---\n\n## Common configurations\n\n| Goal | How Org.io handles it |\n|---|---|\n| Instant account health at a glance | Enable ticket totals + tags |\n| Keep internal fields out of the sidebar | List their keys in hidden fields |\n| Update notes without leaving the ticket | Enable Details + Notes |\n| Show repeat-customer history | Enable interaction history |\n| Support a multilingual team | No setup — locale auto-detected |\n\n---\n\n## Data handling\n\nOrg.io is privacy-first: it runs inside Zendesk's app sandbox and talks only to Zendesk's own APIs — data is never sent to or stored on external servers. Only Details and Notes are ever written back; everything else is read-only.\n\n---\n\n## Built by vaide.app\n\nOrg.io is developed by vaide.app, specialists in Zendesk customization and support tooling.\n\nQuestions or a setup walkthrough? support@vaide.app","raw_installation_instructions":"1. Search for **Org.io** in the Zendesk Marketplace and click **Install**\n2. In Zendesk Admin Center, go to **Apps and Integrations \u003e Zendesk Support Apps** and open **Org.io**'s settings\n3. Check the boxes for the data blocks you want agents to see (organization name, tags, domains, group, ticket counts, custom fields, details, notes, interaction history, etc.) — all are enabled by default\n4. Optionally list custom field keys to exclude in **Hide Certain Custom Fields**, comma-separated\n5. Save — it's live on every ticket sidebar immediately, no reinstall or reload needed\n\nRequires admin access. Questions? **support@vaide.app**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1061876.apps.zdusercontent.com/1061876/assets/1783301008-822d0a92b7602755477e375a1be89d7e/logo-small.png","large_icon":"https://1061876.apps.zdusercontent.com/1061876/assets/1783301008-822d0a92b7602755477e375a1be89d7e/logo.png","screenshots":["https://1061876.apps.zdusercontent.com/1061876/assets/1783301008-822d0a92b7602755477e375a1be89d7e/screenshot-0.png","https://1061876.apps.zdusercontent.com/1061876/assets/1783301008-822d0a92b7602755477e375a1be89d7e/screenshot-1.png","https://1061876.apps.zdusercontent.com/1061876/assets/1783301008-822d0a92b7602755477e375a1be89d7e/screenshot-2.png"],"installation_count":7},{"id":1061886,"name":"Group Field Sync","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3026990,"app_id":1061886,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-13T05:07:28Z","updated_at":"2024-08-13T05:07:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4578,"entity_id":1061886,"app_id":1061886,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pm3u8Ba8ymLcpwIu2gC3JeC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ObYAxBa8ymLcpwI","cost_id":1353,"cost_type":"CostStripe","active":true,"created_at":"2024-08-13T05:07:30.000Z","updated_at":"2024-08-13T05:07:30.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-08-13T05:07:28Z","updated_at":"2025-04-04T00:12:12Z","terms_conditions_url":null,"app_organization":{"id":6242,"name":"TurboAgent","email":"turboagentco@gmail.com","website":"turboagent.io","country_code":"US","stripe_account_id":"acct_1ObYAxBa8ymLcpwI","state":"unpublished"},"locations":[2,3,7],"date_published":"2024-08-15T18:06:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","background"],"last_update_time":"2024-08-15T18:05:26Z","owner_id":269519,"author_name":"TurboAgent","author_email":"support@turboagent.io","author_url":"https://turboagent.io","short_description":"Sync a custom field to the assignee field in real time.","long_description":"\u003cp\u003eTurboAgent builds targeted apps that do one thing very well. We focus on filling gaps in existing Zendesk structures and expanding possible processes. \u003c/p\u003e\n\n\u003cp\u003eThe Group Field Sync app lets you map and sync any field to the native Group field in Zendesk. This happens in real time, and does not require submitting the ticket. It can even be used to create hide/show logic on forms that react in real time to group changes in the Assignee field. \u003c/p\u003e\n\n\u003cp\u003eIdeas for use include: \u003c/p\u003e\n\n\u003cp\u003e*Making forms reactive to group changes by syncing the Groups field with a cloned field, \u003cbr\u003e\n*Setting the Priority field based on the Group field instantly, \u003cbr\u003e\n*Creating custom drop-downs for departments or teams. \u003c/p\u003e\n\n\u003cp\u003eLet us know what you come up with!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the app logo in the left margin of the Support page to open the app. Turn on the app by clicking the Enable Group Mapping button. Select the field you want to map, choose the available values for each group, click Save, and you\u0026#39;re done! You should be able to see the changes in real time when changing the group in the Assignee field on the ticket.\u003c/p\u003e\n","raw_long_description":"TurboAgent builds targeted apps that do one thing very well. We focus on filling gaps in existing Zendesk structures and expanding possible processes. \n\nThe Group Field Sync app lets you map and sync any field to the native Group field in Zendesk. This happens in real time, and does not require submitting the ticket. It can even be used to create hide/show logic on forms that react in real time to group changes in the Assignee field. \n\nIdeas for use include: \n\n*Making forms reactive to group changes by syncing the Groups field with a cloned field, \n*Setting the Priority field based on the Group field instantly, \n*Creating custom drop-downs for departments or teams. \n\nLet us know what you come up with!","raw_installation_instructions":"Click the app logo in the left margin of the Support page to open the app. Turn on the app by clicking the Enable Group Mapping button. Select the field you want to map, choose the available values for each group, click Save, and you're done! You should be able to see the changes in real time when changing the group in the Assignee field on the ticket.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1061886.apps.zdusercontent.com/1061886/assets/1723744830-eb261d8c4fb8a19c1b904d3715278582/logo-small.png","large_icon":"https://1061886.apps.zdusercontent.com/1061886/assets/1723744830-eb261d8c4fb8a19c1b904d3715278582/logo.png","screenshots":["https://1061886.apps.zdusercontent.com/1061886/assets/1723744830-eb261d8c4fb8a19c1b904d3715278582/screenshot-0.png","https://1061886.apps.zdusercontent.com/1061886/assets/1723744830-eb261d8c4fb8a19c1b904d3715278582/screenshot-1.png","https://1061886.apps.zdusercontent.com/1061886/assets/1723744830-eb261d8c4fb8a19c1b904d3715278582/screenshot-2.png"],"installation_count":0},{"id":1062771,"name":"GPT 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and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-16T14:44:22Z","updated_at":"2025-12-05T16:56:11Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7,10],"date_published":"2024-08-22T17:57:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background","ticket_editor"],"last_update_time":"2025-12-05T16:56:08Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Easily create AI-generated responses in Zendesk","long_description":"\u003ch1\u003eGPT Editor for Zendesk\u003c/h1\u003e\n\n\u003ch2\u003eEasily create AI-generated responses in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eGPT Editor\u003c/strong\u003e is a powerful tool that lets you effortlessly create AI-powered text directly within Zendesk. It allows you to save your instructions and reuse them with a single click.\u003cbr\u003e\u003cbr\u003e\nWhether you need to adjust the tone, translate a response, rephrase, or expand your content, the GPT Editor makes it easy: Simply save your customized GPT instructions and quickly apply them by hitting the most valuable button in the Zendesk editor: the GPT Editor icon!\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSave time, reduce costs\u003c/strong\u003e: Generate professional content in seconds, minimizing the time spent on writing and editing and allowing you to use GPT\u0026#39;s full potential for endless use cases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGet it right every time\u003c/strong\u003e: Craft and save GPT instructions that perfectly match your brand’s voice and style. The AI never has a bad day or overlooks typos!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove with a single click\u003c/strong\u003e: Need to expand, translate, or refine a response?Include everything your agents need on a regular basis directly in the editor.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLeverage data from ticket fields\u003c/strong\u003e: With Zendesk macros, the GPT editor can even access ticket fields and incorporate that information into responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate your own MS Azure instance\u003c/strong\u003e: Optionally, use your own MS Azure GPT instance for more control.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGDPR Compliant\u003c/strong\u003e: WE ensure that all data is handled within the EU, with no data used for LLM training or stored on external infrastructures.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSet up instructions/prompts\u003c/strong\u003e: In Settings, you define what GPT should do with your responses. You can refine, delete, and add instructions at any time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eName them\u003c/strong\u003e: Give your crafted instructions a short, impactful name for easy identification.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the Editor\u003c/strong\u003e: Begin by composing a basic response.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick the GPT Editor Icon\u003c/strong\u003e: Select your saved instruction and watch the magic unfold!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://knots.io/wp-content/uploads/2024/08/Video-GPT-Editor.gif\" alt=\"App Flow\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy Use GPT Editor?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBoost productivity\u003c/strong\u003e: Save time by letting the AI handle repetitive writing tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaintain consistency and quality\u003c/strong\u003e: Ensure your responses are always professional and aligned with your brand\u0026#39;s tone.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance customer experience\u003c/strong\u003e: Provide faster, high-quality replies to your customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnlock full AI potential\u003c/strong\u003e: Unlike other tools that limit you to predefined tasks, the GPT Editor allows endless possibilities by letting you create custom instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eGet Started Today!\u003c/h4\u003e\n\n\u003cp\u003eAdd the GPT Editor to your Zendesk workspace and start creating better content with less effort!\u003c/p\u003e\n\n\u003ch3\u003eFrequently Asked Questions (FAQ)\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Can I use my own OpenAI instance?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYes, you can use your own MS Azure OpenAI instance with the GPT Editor, giving you more control over the AI.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Is the GPT Editor GDPR compliant?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAbsolutely. The GPT Editor uses only closed models within the EU, ensuring no data is used for training LLMs or stored on external infrastructures.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Can I customize the AI\u0026#39;s behavior?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYes, you can create and save custom instructions to tailor the AI for a wide range of tasks, from generating responses to refining them.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Can the GPT Editor use information from Zendesk tickets?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYes, it can pull data from ticket fields using macros, and it can be combined with other Knots solutions to enrich ticket information.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. What are the limitations of the GPT Editor?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe GPT Editor doesn\u0026#39;t include a knowledge database (RAG solution), and if you use your own model, restrictions may apply.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e6. How is the GPT Editor different from other AI tools?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUnlike other tools limited to specific tasks, the GPT Editor lets you create custom instructions, making it versatile and powerful for various use cases.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026quot;Install\u0026quot;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;GPT Editor\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the GPT Editor icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# GPT Editor for Zendesk\n## Easily create AI-generated responses in Zendesk\n\nThe **GPT Editor** is a powerful tool that lets you effortlessly create AI-powered text directly within Zendesk. It allows you to save your instructions and reuse them with a single click.   \nWhether you need to adjust the tone, translate a response, rephrase, or expand your content, the GPT Editor makes it easy: Simply save your customized GPT instructions and quickly apply them by hitting the most valuable button in the Zendesk editor: the GPT Editor icon!\n\n### Key Features\n\n* **Save time, reduce costs**: Generate professional content in seconds, minimizing the time spent on writing and editing and allowing you to use GPT's full potential for endless use cases.\n* **Get it right every time**: Craft and save GPT instructions that perfectly match your brand’s voice and style. The AI never has a bad day or overlooks typos!\n* **Improve with a single click**: Need to expand, translate, or refine a response?Include everything your agents need on a regular basis directly in the editor.\n* **Leverage data from ticket fields**: With Zendesk macros, the GPT editor can even access ticket fields and incorporate that information into responses.\n* **Integrate your own MS Azure instance**: Optionally, use your own MS Azure GPT instance for more control.\n* **GDPR Compliant**: WE ensure that all data is handled within the EU, with no data used for LLM training or stored on external infrastructures.\n\n\n\n### How It Works:\n\n1. **Set up instructions/prompts**: In Settings, you define what GPT should do with your responses. You can refine, delete, and add instructions at any time.\n2. **Name them**: Give your crafted instructions a short, impactful name for easy identification.\n3. **Open the Editor**: Begin by composing a basic response.\n4. **Click the GPT Editor Icon**: Select your saved instruction and watch the magic unfold!\n\n![App Flow](https://knots.io/wp-content/uploads/2024/08/Video-GPT-Editor.gif)\n\n\n## Why Use GPT Editor?\n\n* **Boost productivity**: Save time by letting the AI handle repetitive writing tasks.\n* **Maintain consistency and quality**: Ensure your responses are always professional and aligned with your brand's tone.\n* **Enhance customer experience**: Provide faster, high-quality replies to your customers.\n* **Unlock full AI potential**: Unlike other tools that limit you to predefined tasks, the GPT Editor allows endless possibilities by letting you create custom instructions.\n\n#### Get Started Today!\n\nAdd the GPT Editor to your Zendesk workspace and start creating better content with less effort!\n\n### Frequently Asked Questions (FAQ)\n\n**1. Can I use my own OpenAI instance?**  \nYes, you can use your own MS Azure OpenAI instance with the GPT Editor, giving you more control over the AI.\n\n\n**2. Is the GPT Editor GDPR compliant?**  \nAbsolutely. The GPT Editor uses only closed models within the EU, ensuring no data is used for training LLMs or stored on external infrastructures.\n\n\n**3. Can I customize the AI's behavior?**  \nYes, you can create and save custom instructions to tailor the AI for a wide range of tasks, from generating responses to refining them.\n\n\n**4. Can the GPT Editor use information from Zendesk tickets?**  \nYes, it can pull data from ticket fields using macros, and it can be combined with other Knots solutions to enrich ticket information.\n\n\n**5. What are the limitations of the GPT Editor?**  \nThe GPT Editor doesn't include a knowledge database (RAG solution), and if you use your own model, restrictions may apply.\n\n\n**6. How is the GPT Editor different from other AI tools?**  \nUnlike other tools limited to specific tasks, the GPT Editor lets you create custom instructions, making it versatile and powerful for various use cases.\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n1. Click \"Install\".\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"GPT Editor\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the GPT Editor icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1062771.apps.zdusercontent.com/1062771/assets/1764153636-7ec2f71104ce0effb7fa15c355f877b6/logo-small.png","large_icon":"https://1062771.apps.zdusercontent.com/1062771/assets/1764153636-7ec2f71104ce0effb7fa15c355f877b6/logo.png","screenshots":["https://1062771.apps.zdusercontent.com/1062771/assets/1764153636-7ec2f71104ce0effb7fa15c355f877b6/screenshot-0.png","https://1062771.apps.zdusercontent.com/1062771/assets/1764153636-7ec2f71104ce0effb7fa15c355f877b6/screenshot-1.png","https://1062771.apps.zdusercontent.com/1062771/assets/1764153636-7ec2f71104ce0effb7fa15c355f877b6/screenshot-2.png"],"installation_count":14},{"id":1062958,"name":"Faqtual","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3030778,"app_id":1062958,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-17T16:22:49Z","updated_at":"2024-08-17T16:22:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4585,"entity_id":1062958,"app_id":1062958,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-17T16:22:51.000Z","updated_at":"2024-08-17T16:22:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-17T16:22:48Z","updated_at":"2025-04-04T00:12:13Z","terms_conditions_url":null,"app_organization":{"id":6567,"name":"Gyrotechnics Group Pty Ltd","email":"hello@faqtual.co","website":"https://faqtual.co","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,8],"date_published":"2024-08-21T15:41:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://faqtual.co#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-08-22T19:28:27Z","owner_id":269519,"author_name":"Gyrotechnics Group Pty Ltd","author_email":"hello@faqtual.co","author_url":"https://faqtual.co","short_description":"An integrated knowledge base and snippets manager for customer support teams","long_description":"\u003cp\u003eFaqtual is a simple and powerful knowledge base and snippets manager for customer support teams.\u003c/p\u003e\n\n\u003cp\u003eShare your team’s knowledge effortlessly, reuse common templates and canned messages, and use AI to write messages and keeping your content up to date. Faqtual lets you instantly sync your entire team’s knowledge, FAQs, and canned replies.\u003c/p\u003e\n\n\u003cp\u003eYou can use Faqtual right inside many of your favorite products, including Zendesk. This means you don’t have to jump between a bunch of tabs or trawl through documentation to solve customer problems – all your team’s information is right at your fingertips.\u003c/p\u003e\n\n\u003cp\u003eFaqtual helps you respond faster to customer enquiries, improving customer satisfaction and saving you a tonne of time.\u003c/p\u003e\n\n\u003cp\u003eFaqtual is perfect for customer support teams who need a simple, intuitive way to stay on top of their team’s knowledge and answer customer questions faster.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for to Faqtual on https://faqtual.co for free\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Faqtual app for Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Faqtual browser extension for Google Chrome or Microsoft Edge\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou’re ready to go! Click the Faqtual button in the Zendesk sidebar to open your team’s knowledge base\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Faqtual is a simple and powerful knowledge base and snippets manager for customer support teams.\n\nShare your team’s knowledge effortlessly, reuse common templates and canned messages, and use AI to write messages and keeping your content up to date. Faqtual lets you instantly sync your entire team’s knowledge, FAQs, and canned replies.\n\nYou can use Faqtual right inside many of your favorite products, including Zendesk. This means you don’t have to jump between a bunch of tabs or trawl through documentation to solve customer problems – all your team’s information is right at your fingertips.\n\nFaqtual helps you respond faster to customer enquiries, improving customer satisfaction and saving you a tonne of time.\n\nFaqtual is perfect for customer support teams who need a simple, intuitive way to stay on top of their team’s knowledge and answer customer questions faster.","raw_installation_instructions":"1. Sign up for to Faqtual on https://faqtual.co for free\n\n2. Install the Faqtual app for Zendesk\n\n3. Install the Faqtual browser extension for Google Chrome or Microsoft Edge\n\n4. You’re ready to go! Click the Faqtual button in the Zendesk sidebar to open your team’s knowledge base","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1062958.apps.zdusercontent.com/1062958/assets/1724263617-ea258717e5fe8ae09f8e213de2ae7ed3/support/logo-small.png","large_icon":"https://1062958.apps.zdusercontent.com/1062958/assets/1724263617-ea258717e5fe8ae09f8e213de2ae7ed3/support/logo.png","screenshots":["https://1062958.apps.zdusercontent.com/1062958/assets/1724263617-ea258717e5fe8ae09f8e213de2ae7ed3/support/screenshot-0.png","https://1062958.apps.zdusercontent.com/1062958/assets/1724263617-ea258717e5fe8ae09f8e213de2ae7ed3/support/screenshot-1.png","https://1062958.apps.zdusercontent.com/1062958/assets/1724263617-ea258717e5fe8ae09f8e213de2ae7ed3/support/screenshot-2.png"],"installation_count":4},{"id":1063243,"name":"Articles PDF Export","state":"published","version":"1.0.11","framework_version":"2.0","parameters":[{"id":3031239,"app_id":1063243,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-19T09:40:26Z","updated_at":"2024-08-19T09:40:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3031237,"app_id":1063243,"name":"api_key","kind":"password","required":false,"position":1,"created_at":"2024-08-19T09:40:26Z","updated_at":"2024-08-19T09:40:26Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3031238,"app_id":1063243,"name":"api_url","kind":"hidden","required":false,"position":2,"created_at":"2024-08-19T09:40:26Z","updated_at":"2024-08-19T09:40:26Z","default_value":"https://agenthelper.swifteq.com/exports/","secure":false,"scopes":null,"options":null}],"plans":[{"id":4586,"entity_id":1063243,"app_id":1063243,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-19T09:40:28.000Z","updated_at":"2024-08-19T09:40:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q2HL2MN4BY","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-19T09:40:25Z","updated_at":"2026-03-06T15:25:23Z","terms_conditions_url":"https://www.swifteq.com/service-agreement","app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-08-20T21:44:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/zendesk-articles-pdf-export?utm_medium=marketplace\u0026utm_source=articles_pdf_export"},"location_names":["nav_bar"],"last_update_time":"2026-03-06T15:25:18Z","owner_id":269519,"author_name":"Swifteq","author_email":"support@swifteq.com","author_url":"https://www.swifteq.com/zendesk-articles-pdf-export?utm_medium=marketplace\u0026utm_source=articles_pdf_export","short_description":"Create beautiful PDF manuals from help center articles","long_description":"\u003cp\u003e\u003cstrong\u003eArticles PDF Export\u003c/strong\u003e is a seamless integration within Zendesk Support that enables you to convert your Help Center content into beautifully formatted PDFs. \u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re creating internal manuals or customer-facing guides, this app streamlines the process, ensuring your documents are polished and consistent. \u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Set Swifteq\u0026#39;s Articles PDF Export App Apart\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEffortless PDF Generation\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eTailor your PDFs with custom cover pages, including your branding elements, to present a professional appearance. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+PDF+Export+1.jpg\" alt=\"Screenshot of Articles PDF Export\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAdvanced Article Filtering\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUtilize robust filters by category, section, and full-text search to select specific articles for export, supporting multiple brands and languages. \u003ca href=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+PDF+Export+2.jpg\"\u003eScreenshot of Articles PDF Export - Selection\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePreserves Formatting\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaintain the integrity of your articles by exporting them with images, links, and formatting intact, ensuring the PDFs are as informative and visually appealing as the original content. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustomizable Cover Pages\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAdd personalized cover pages featuring your company\u0026#39;s logo, titles, subtitles, and footers to ensure brand consistency across all documents. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eOperate entirely within your Zendesk Support environment, eliminating the need to switch between platforms. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+Export+PDF+3.jpg\" alt=\"Screenshot of Articles PDF Export Integration\"\u003e \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEffortless Setup\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEnjoy a user-friendly interface that requires minimal configuration, allowing you to start exporting PDFs in minutes. \u003c/p\u003e\n\n\u003cp\u003eBenefits You’ll Value Most \u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eSave Time\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eQuickly generate comprehensive PDF manuals without the hassle of manual formatting, freeing up valuable time for your team. \u003c/p\u003e\n\n\u003cp\u003e🌐 \u003cstrong\u003eEnhance Accessibility\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eProvide customers and team members with offline access to vital information, ensuring support materials are available anytime, anywhere. \u003c/p\u003e\n\n\u003cp\u003e📚 \u003cstrong\u003eBoost Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCreate comprehensive printable manuals and guides by compiling multiple articles into a single PDF, facilitating training and knowledge sharing within your organization or with partners and vendors. \u003c/p\u003e\n\n\u003cp\u003e🎨 \u003cstrong\u003eStrengthen Brand Identity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCustomize documents to reflect your brand, reinforcing a consistent and professional image across all materials. \u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eImprove Customer Satisfaction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDeliver well-organized, easy-to-navigate PDFs that help customers find the information they need, enhancing their self-service capabilities and satisfaction. \u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eMaintain Data Integrity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEnsure all exported documents accurately represent your Help Center content, preserving the quality and reliability of your information. \u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eStreamlined Support Operations\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEnable support agents to quickly generate and share PDF versions of articles during customer interactions, reducing response times and increasing efficiency. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e \u003c/p\u003e\n\n\u003ch3\u003eHow to get started with article PDF export\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://agenthelper.swifteq.com/auth/exportPdfs\"\u003eCreate a new Swifteq account\u003c/a\u003e. If you have one already, \u003ca href=\"https://agenthelper.swifteq.com/auth/login\"\u003elogin\u003c/a\u003e and select the Articles PDF Export app from the apps menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy to clipboard the API key provided in your account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on this page to install the app in your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the installed app with the API key copied in step 2\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will be available in the left side nav bar of the Zendesk Support workspace\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree 14-day trial, then €49/month.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eINCLUDED\u003c/strong\u003e in your \u003ca href=\"https://www.swifteq.com/zendesk-help-center-manager?utm_medium=marketplace\u0026utm_source=articles_pdf_export\"\u003eHelp Center Manager\u003c/a\u003e subscription. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eArticles PDF Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eExperience the convenience and professionalism of transforming your Zendesk articles into customized PDFs. Improve your support capabilities and provide your customers with the quality documentation they deserve. \u003c/p\u003e\n\n\u003cp\u003e✨ Effortless, efficient, and built for you! \u003ca href=\"https://www.swifteq.com/zendesk-articles-pdf-export\"\u003e\u003cstrong\u003e👉 Get Started Now!\u003c/strong\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Articles PDF Export reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API to allow you to export them to PDF. No customer or ticket data is accessed. For details, visit https://swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use-+Articles+PDF+Export.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free 14-day trial at \u003ca href=\"https://www.swifteq.com/zendesk-articles-pdf-export?utm_medium=marketplace\u0026utm_source=articles_pdf_export\"\u003eswifteq.com/zendesk-articles-pdf-export\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy to clipboard the API key provided.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Articles PDF Export app in your Zendesk Support instance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the installed app with the API key copied in the second step\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Articles PDF Export** is a seamless integration within Zendesk Support that enables you to convert your Help Center content into beautifully formatted PDFs. \n\n Whether you're creating internal manuals or customer-facing guides, this app streamlines the process, ensuring your documents are polished and consistent. \n\n## **Features That Set Swifteq's Articles PDF Export App Apart** \n\n✅ **Effortless PDF Generation** \n\n Tailor your PDFs with custom cover pages, including your branding elements, to present a professional appearance. \n\n![Screenshot of Articles PDF Export](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+PDF+Export+1.jpg)\n\n✅ **Advanced Article Filtering** \n\n Utilize robust filters by category, section, and full-text search to select specific articles for export, supporting multiple brands and languages. [Screenshot of Articles PDF Export - Selection](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+PDF+Export+2.jpg)\n\n✅ **Preserves Formatting** \n\n Maintain the integrity of your articles by exporting them with images, links, and formatting intact, ensuring the PDFs are as informative and visually appealing as the original content. \n\n✅ **Customizable Cover Pages** \n\n Add personalized cover pages featuring your company's logo, titles, subtitles, and footers to ensure brand consistency across all documents. \n\n✅ **Seamless Zendesk Integration** \n\n Operate entirely within your Zendesk Support environment, eliminating the need to switch between platforms. \n\n![Screenshot of Articles PDF Export Integration](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Articles+Export+PDF+3.jpg) \n\n✅ **Effortless Setup** \n\n Enjoy a user-friendly interface that requires minimal configuration, allowing you to start exporting PDFs in minutes. \n\n Benefits You’ll Value Most \n\n ⏱️ **Save Time** \n\n Quickly generate comprehensive PDF manuals without the hassle of manual formatting, freeing up valuable time for your team. \n\n 🌐 **Enhance Accessibility** \n\n Provide customers and team members with offline access to vital information, ensuring support materials are available anytime, anywhere. \n\n 📚 **Boost Customer Satisfaction** \n\n  Create comprehensive printable manuals and guides by compiling multiple articles into a single PDF, facilitating training and knowledge sharing within your organization or with partners and vendors. \n\n 🎨 **Strengthen Brand Identity** \n\n  Customize documents to reflect your brand, reinforcing a consistent and professional image across all materials. \n\n 📈 **Improve Customer Satisfaction** \n\n Deliver well-organized, easy-to-navigate PDFs that help customers find the information they need, enhancing their self-service capabilities and satisfaction. \n\n 🔒 **Maintain Data Integrity** \n\n  Ensure all exported documents accurately represent your Help Center content, preserving the quality and reliability of your information. \n\n 🛠️ **Streamlined Support Operations** \n\n  Enable support agents to quickly generate and share PDF versions of articles during customer interactions, reducing response times and increasing efficiency. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg) \n\n### How to get started with article PDF export\n\n1. [Create a new Swifteq account](https://agenthelper.swifteq.com/auth/exportPdfs). If you have one already, [login](https://agenthelper.swifteq.com/auth/login) and select the Articles PDF Export app from the apps menu\n\n1. Copy to clipboard the API key provided in your account\n\n1. Click the **Install** button on this page to install the app in your Zendesk account\n\n1. Configure the installed app with the API key copied in step 2\n\n1. The app will be available in the left side nav bar of the Zendesk Support workspace\n\n**Free 14-day trial, then €49/month.**\n\n**INCLUDED** in your [Help Center Manager](https://www.swifteq.com/zendesk-help-center-manager?utm_medium=marketplace\u0026utm_source=articles_pdf_export) subscription. \n\n**Support and Resources:**\n\n For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**About the Developer:**\n\n Articles PDF Export App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Experience the convenience and professionalism of transforming your Zendesk articles into customized PDFs. Improve your support capabilities and provide your customers with the quality documentation they deserve. \n\n ✨ Effortless, efficient, and built for you! [**👉 Get Started Now!**](https://www.swifteq.com/zendesk-articles-pdf-export) \n\n**Data Privacy:** Articles PDF Export reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API to allow you to export them to PDF. No customer or ticket data is accessed. For details, visit https://swifteq.com/data-zendesk-apps\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use-+Articles+PDF+Export.jpg)","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for a free 14-day trial at [swifteq.com/zendesk-articles-pdf-export](https://www.swifteq.com/zendesk-articles-pdf-export?utm_medium=marketplace\u0026utm_source=articles_pdf_export)\n\n1. Copy to clipboard the API key provided.\n\n1. Install the Articles PDF Export app in your Zendesk Support instance\n\n1. Configure the installed app with the API key copied in the second step","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1063243.apps.zdusercontent.com/1063243/assets/1772731961-bbb81bcc880bf17217ac6ada8cb7716b/logo-small.png","large_icon":"https://1063243.apps.zdusercontent.com/1063243/assets/1772731961-bbb81bcc880bf17217ac6ada8cb7716b/logo.png","screenshots":["https://1063243.apps.zdusercontent.com/1063243/assets/1772731961-bbb81bcc880bf17217ac6ada8cb7716b/screenshot-0.png","https://1063243.apps.zdusercontent.com/1063243/assets/1772731961-bbb81bcc880bf17217ac6ada8cb7716b/screenshot-1.png","https://1063243.apps.zdusercontent.com/1063243/assets/1772731961-bbb81bcc880bf17217ac6ada8cb7716b/screenshot-2.png"],"installation_count":143},{"id":1063497,"name":"Simplesat for Messaging","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-NZ3H45B9EY","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-20T06:17:33Z","updated_at":"2026-01-06T22:03:48Z","terms_conditions_url":null,"app_organization":{"id":1696,"name":"SimpleSat App","email":"support@simplesat.io","website":"https://www.simplesat.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-08-21T15:36:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.simplesat.io/pricing/"},"location_names":[],"last_update_time":"2026-01-06T22:03:46Z","owner_id":269519,"author_name":"Simplesat","author_email":"support@simplesat.io","author_url":"https://www.simplesat.io/?utm_source=zendesk\u0026utm_medium=marketplace","short_description":"Delightfully easy to use NPS (Net Promoter Score) and CSAT surveys for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSimplesat\u0026#39;s app for Zendesk Messaging is here!\u003cbr\u003e\nAdd one-click CSAT, CES, or NPS surveys to Zendesk Messaging. It only takes minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rFreqJ2ihpg\"\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png\" alt=\"Simplesat Zendesk Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSimplesat offers:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFun and visually engaging surveys\u003c/li\u003e\n\u003cli\u003eMore versatile delivery options\u003c/li\u003e\n\u003cli\u003eMulti-question surveys with conditional logic\u003c/li\u003e\n\u003cli\u003eAutomated sharing of 5-star reviews\u003c/li\u003e\n\u003cli\u003eRating and ticket info synced both ways \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAutomatically send CSAT, CES, 5-Star, or NPS in your messages\u003c/h3\u003e\n\n\u003cp\u003eInserting your survey in messages means no extra emails for your clients.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.simplesat.io/ui/Sunshine%20conversations%20example.png\" alt=\"Chat Notification\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSync Zendesk ticket details with feedback\u003c/h3\u003e\n\n\u003cp\u003eGain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png\" alt=\"Sync Ticket Details\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdd private comments and tags to tickets\u003c/h3\u003e\n\n\u003cp\u003eSync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.\u003c/p\u003e\n\n\u003cp\u003eDisplaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png\" alt=\"Private Notes and Tags\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdd satisfaction ratings back to Zendesk\u003c/h3\u003e\n\n\u003cp\u003eTake advantage of Zendesk\u0026#39;s core satisfaction ratings by syncing feedback scores back to tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png\" alt=\"Add Ratings Back to Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eDetailed ticket reporting\u003c/h3\u003e\n\n\u003cp\u003eEffortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you\u0026#39;re looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png\" alt=\"Detailed Reporting\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn how we handling your data in our \u003ca href=\"https://www.simplesat.io/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you haven\u0026#39;t already, create a Simplesat account and start a free 14-day trial \u003ca href=\"https://app.simplesat.io/signup/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSending a survey through Zendesk Messaging\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and build a new survey\u003c/li\u003e\n\u003cli\u003eFor the delivery option, choose External email embed, and then Zendesk\u003c/li\u003e\n\u003cli\u003eClick the generate embed code button, go to the link option and click copy survey\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://app.simplesat.io/settings/integrations/595\"\u003eVisit the Zendesk integration page by clicking here\u003c/a\u003e, then scroll down to Messaging, authenticate, and click activate integration.\u003c/li\u003e\n\u003cli\u003ePaste your survey link in the survey action URI field\u003c/li\u003e\n\u003cli\u003eOptionally personalize the default message and button text\u003c/li\u003e\n\u003cli\u003eClick save to save your settings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTo activate Simplesat\u0026#39;s other Zendesk integrations\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe Zendesk integrations can be activated in your Simplesat account \u003ca href=\"https://app.simplesat.io/settings/integrations/595/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eOn the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.\u003c/li\u003e\n\u003cli\u003eRead the full documentation on integrating Simplesat with Zendesk \u003ca href=\"https://help.simplesat.io/en/articles/7154584-zendesk-integrations/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions at all, please don\u0026#39;t hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team \u003ca href=\"https://www.simplesat.io/demo/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.**\n\nSimplesat's app for Zendesk Messaging is here!\nAdd one-click CSAT, CES, or NPS surveys to Zendesk Messaging. It only takes minutes.\n\n[![Simplesat Zendesk Video](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png)](https://youtu.be/rFreqJ2ihpg)\n\n### Simplesat offers:\n\n- Fun and visually engaging surveys\n- More versatile delivery options\n- Multi-question surveys with conditional logic\n- Automated sharing of 5-star reviews\n- Rating and ticket info synced both ways \n\n### Automatically send CSAT, CES, 5-Star, or NPS in your messages\nInserting your survey in messages means no extra emails for your clients.\n\n![Chat Notification](https://cdn.simplesat.io/ui/Sunshine%20conversations%20example.png)\n\n### Sync Zendesk ticket details with feedback\n\nGain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.\n\n![Sync Ticket Details](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png)\n\n### Add private comments and tags to tickets\n\nSync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.\n\nDisplaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.\n\n![Private Notes and Tags](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png)\n\n### Add satisfaction ratings back to Zendesk\n\nTake advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.\n\n![Add Ratings Back to Zendesk](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png)\n\n### Detailed ticket reporting\n\nEffortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.\n\n![Detailed Reporting](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png)\n\nLearn how we handling your data in our [privacy policy](https://www.simplesat.io/privacy/).","raw_installation_instructions":"If you haven't already, create a Simplesat account and start a free 14-day trial [here](https://app.simplesat.io/signup/).\n\n### Sending a survey through Zendesk Messaging\n\n- Create and build a new survey\n- For the delivery option, choose External email embed, and then Zendesk\n- Click the generate embed code button, go to the link option and click copy survey\n- [Visit the Zendesk integration page by clicking here](https://app.simplesat.io/settings/integrations/595), then scroll down to Messaging, authenticate, and click activate integration.\n- Paste your survey link in the survey action URI field\n- Optionally personalize the default message and button text\n- Click save to save your settings\n\n### To activate Simplesat's other Zendesk integrations\n\n- The Zendesk integrations can be activated in your Simplesat account [here](https://app.simplesat.io/settings/integrations/595/).\n- On the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.\n- Read the full documentation on integrating Simplesat with Zendesk [here](https://help.simplesat.io/en/articles/7154584-zendesk-integrations/).\n\nIf you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team [here](https://www.simplesat.io/demo/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1063497.apps.zdusercontent.com/1063497/assets/1766389565-3d346e8bdab568e421b55743290fcb63/logo-small.png","large_icon":"https://1063497.apps.zdusercontent.com/1063497/assets/1766389565-3d346e8bdab568e421b55743290fcb63/logo.png","screenshots":["https://1063497.apps.zdusercontent.com/1063497/assets/1766389565-3d346e8bdab568e421b55743290fcb63/screenshot-0.png","https://1063497.apps.zdusercontent.com/1063497/assets/1766389565-3d346e8bdab568e421b55743290fcb63/screenshot-1.png","https://1063497.apps.zdusercontent.com/1063497/assets/1766389565-3d346e8bdab568e421b55743290fcb63/screenshot-2.png"],"installation_count":0},{"id":1063508,"name":"Postal Code Address Register","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3031892,"app_id":1063508,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-20T07:11:18Z","updated_at":"2024-08-20T07:11:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3031889,"app_id":1063508,"name":"user_field_id_zipcode","kind":"text","required":false,"position":1,"created_at":"2024-08-20T07:11:18Z","updated_at":"2024-08-20T07:11:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3031890,"app_id":1063508,"name":"user_field_id_prefecture","kind":"text","required":false,"position":2,"created_at":"2024-08-20T07:11:18Z","updated_at":"2024-08-20T07:11:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3031891,"app_id":1063508,"name":"user_field_id_address","kind":"text","required":false,"position":3,"created_at":"2024-08-20T07:11:18Z","updated_at":"2024-08-20T07:11:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4588,"entity_id":1063508,"app_id":1063508,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-20T07:11:20.000Z","updated_at":"2024-08-20T07:11:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-20T07:11:16Z","updated_at":"2026-07-14T22:09:40Z","terms_conditions_url":"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf","app_organization":{"id":2157,"name":"Eclect inc.","email":"dev@eclect.co.jp","website":"http://eclect.co.jp","country_code":"JP","stripe_account_id":null,"state":"published"},"locations":[4,3,5],"date_published":"2024-09-13T17:33:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-07-14T22:09:34Z","owner_id":269519,"author_name":"eclect, Inc.","author_email":"zendesk_support@eclect.co.jp","author_url":"https://eclect.co.jp","short_description":"Convert entered postal code to address","long_description":"\u003cp\u003eConverts an entered postal code to an address in Zendesk. (Japanese postal codes are only supported.)\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eThis app does not collect any data entered by users.\u003c/p\u003e\n\n\u003cp\u003eData entered by users is stored within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFurthermore, no data is shared with any third parties.\u003c/p\u003e\n\n\u003cp\u003eThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\u003c/p\u003e\n\n\u003cp\u003eAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\u003c/p\u003e\n\n\u003cp\u003ezendesk_support@eclect.co.jp\u003c/p\u003e\n\n\u003cp\u003e--\u003c/p\u003e\n\n\u003cp\u003eeclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\u003c/p\u003e\n\n\u003cp\u003eInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk.pdf\"\u003eTerms of service(JPN)\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf\"\u003eTerms of service(EN)\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the application by clicking the installation button in the Zendesk Marketplace.\u003c/p\u003e\n\n\u003cp\u003eSetting:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter user-field keys for postal code, prefecture and address custom field.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Converts an entered postal code to an address in Zendesk. (Japanese postal codes are only supported.)\n\n--\n\nThis app does not collect any data entered by users.\n\nData entered by users is stored within Zendesk.\n\nSuch data is stored and used only within Zendesk and is never stored outside of Zendesk.\n\nFurthermore, no data is shared with any third parties.\n\nThe data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.\n\nAdditionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.\n\nIf you have any questions or concerns regarding data privacy or security, please reach out via the email address below.\n\nzendesk_support@eclect.co.jp\n\n--\n\neclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.\n\nInstallation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.\n\n[Terms of service(JPN)](https://docs.eclect.co.jp/files/terms_for_zendesk.pdf)\n\n[Terms of service(EN)](https://docs.eclect.co.jp/files/terms_for_zendesk_en20250617.pdf)","raw_installation_instructions":"Install the application by clicking the installation button in the Zendesk Marketplace.\n\nSetting:\n\n\n1. Enter user-field keys for postal code, prefecture and address custom field.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1063508.apps.zdusercontent.com/1063508/assets/1782973574-67a0ef3b943408c7fb47e3a0ae5221b1/logo-small.png","large_icon":"https://1063508.apps.zdusercontent.com/1063508/assets/1782973574-67a0ef3b943408c7fb47e3a0ae5221b1/logo.png","screenshots":["https://1063508.apps.zdusercontent.com/1063508/assets/1782973574-67a0ef3b943408c7fb47e3a0ae5221b1/screenshot-0.png","https://1063508.apps.zdusercontent.com/1063508/assets/1782973574-67a0ef3b943408c7fb47e3a0ae5221b1/screenshot-1.png","https://1063508.apps.zdusercontent.com/1063508/assets/1782973574-67a0ef3b943408c7fb47e3a0ae5221b1/screenshot-2.png"],"installation_count":5},{"id":1065227,"name":"Advanced Search Plus","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":3041841,"app_id":1065227,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-26T20:09:10Z","updated_at":"2024-08-26T20:09:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3114091,"app_id":1065227,"name":"shared_secret","kind":"hidden","required":false,"position":1,"created_at":"2024-11-27T17:54:10Z","updated_at":"2024-11-27T17:54:10Z","default_value":"8$ezQXMo5eglIFj^O^u5gEH@z8w\u0026kD8v","secure":true,"scopes":null,"options":null},{"id":3114092,"app_id":1065227,"name":"register_url","kind":"hidden","required":false,"position":2,"created_at":"2024-11-27T17:54:10Z","updated_at":"2024-11-27T17:54:10Z","default_value":"https://agenthelper.swifteq.com/account_events/register_customer","secure":false,"scopes":null,"options":null},{"id":3114093,"app_id":1065227,"name":"activated","kind":"hidden","required":false,"position":3,"created_at":"2024-11-27T17:54:10Z","updated_at":"2024-11-27T17:54:10Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":4601,"entity_id":1065227,"app_id":1065227,"amount":0,"name":"Free","description":"\u003cp\u003eSearch and export tickets, users, and organizations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch across tickets, users, and organizations with advanced filters \u003c/li\u003e\n\u003cli\u003eExport search results to CSV or PDF for easy reporting \u003c/li\u003e\n\u003cli\u003eSave and reuse your favorite searches \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePerfect for teams that want faster, smarter searches — completely free\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-26T20:09:11.000Z","updated_at":"2024-08-26T20:09:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5415,"entity_id":1065227,"app_id":1065227,"amount":9900,"name":"Bulk Changes","description":"\u003cp\u003eMake bulk updates to tickets, users, and organizations \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eApply changes to 1,000+ records in one go \u003c/li\u003e\n\u003cli\u003eUpdate any standard or custom fields, or tags \u003c/li\u003e\n\u003cli\u003eSave time with fast, large-scale edits directly inside Zendesk \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIdeal for busy support teams that need to manage data efficiently and at scale\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SPjWgEnBfbTVKDSTWpMBOpW","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HAE2CEnBfbTVKDS","cost_id":1580,"cost_type":"CostStripe","active":true,"created_at":"2025-11-13T18:53:57.000Z","updated_at":"2025-11-13T18:53:57.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-80EE7ZXP2B","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-08-26T20:09:09Z","updated_at":"2026-09-03T20:49:57Z","terms_conditions_url":"https://www.swifteq.com/service-agreement","app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":"acct_1HAE2CEnBfbTVKDS","state":"published"},"locations":[2],"date_published":"2024-09-04T21:21:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-09-03T20:49:50Z","owner_id":269519,"author_name":"Swifteq","author_email":"support@swifteq.com","author_url":"https://www.swifteq.com/zendesk-advanced-search-plus?utm_medium=marketplace\u0026utm_source=advanced_search_plus","short_description":"Search, export, and bulk update tickets, users, and organizations fast.","long_description":"\u003cp\u003eStruggling to find, update, or export tickets, users, or organizations in Zendesk? \u003cstrong\u003eSwifteq Advanced Search Plus\u003c/strong\u003e is here to save the day! With enhanced search capabilities, powerful filters, \u003cstrong\u003ebulk editing\u003c/strong\u003e, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds.\u003c/p\u003e\n\n\u003cp\u003eNo more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward.\u003c/p\u003e\n\n\u003cp\u003eWhether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures That Make Advanced Search Plus Essential\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eEnhanced Search Capabilities \u0026amp; Accuracy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSearch smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+1.jpg\" alt=\"Screenshot of Advanced Search Plus\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSearch for Tickets, Users, and Organizations\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRun detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk Editing for Tickets, Users, and Organizations\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMake large-scale updates in one go without page-by-page limits.\u003cbr\u003e\nChange any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more.\u003cbr\u003e\nApply changes to up to \u003cstrong\u003e1,000 tickets, users, or organizations at once\u003c/strong\u003e, saving your team hours of manual effort.\u003cbr\u003e\nUnlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+3.jpg\" alt=\"Screenshot of Advanced Search Plus\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSave and Reuse Your Searches\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSave your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eIntuitive User Interface\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEnjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eExport to CSV and PDF\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eExport search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+2.jpg\" alt=\"Screenshot of Advanced Search Plus\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Zendesk Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eBenefits That Make a Difference\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eSave Time and Effort\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFind and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e😌 \u003cstrong\u003eReduce Agent Frustration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eNo more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eBoost Productivity and Accuracy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eKeep your data organized and consistent across tickets, users, and organizations.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eLower Operational Costs\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStreamlined searches and updates mean less wasted time and higher efficiency.\u003c/p\u003e\n\n\u003cp\u003e🌍 \u003cstrong\u003eSupport Global Teams\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat.\u003c/p\u003e\n\n\u003cp\u003e💎 \u003cstrong\u003eCost-Effective Power\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCore search and export features remain 100% free.\u003cbr\u003e\nBulk editing is available as a \u003cstrong\u003epremium feature\u003c/strong\u003e for \u003cstrong\u003e€99/month\u003c/strong\u003e, allowing up to \u003cstrong\u003efive bulk actions per session\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall in Minutes:\u003c/strong\u003e Get started quickly with a simple setup process—no technical expertise required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize Your Search:\u003c/strong\u003e Define filters and tailor the app to fit your team’s specific needs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch, Export, or Bulk Edit:\u003c/strong\u003e Enjoy faster, more accurate searches and updates that make Zendesk work better for you.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources\u003c/strong\u003e\u003cbr\u003e\nFor assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/22702832320273\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our \u003ca href=\"https://www.swifteq.com/data-zendesk-apps\"\u003eData Processing Policy\u003c/a\u003e gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer\u003c/strong\u003e\u003cbr\u003e\nAdvanced Search Plus is developed by \u003cstrong\u003eSwifteq\u003c/strong\u003e, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-advanced-search-plus\"\u003e👉 Take Zendesk to the Next Level with Advanced Search Plus\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Advanced+Search+Plus.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply Install the app and start using it. The app is available on the left-side navigation bar of the agent workspace.\u003c/p\u003e\n","raw_long_description":"Struggling to find, update, or export tickets, users, or organizations in Zendesk? **Swifteq Advanced Search Plus** is here to save the day! With enhanced search capabilities, powerful filters, **bulk editing**, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds.\n\nNo more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward.\n\nWhether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard.\n\n## **Features That Make Advanced Search Plus Essential**\n\n\n✅ **Enhanced Search Capabilities \u0026 Accuracy**\n\nSearch smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results.\n\n![Screenshot of Advanced Search Plus](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+1.jpg)\n\n✅ **Search for Tickets, Users, and Organizations**\n\nRun detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface.\n\n✅ **Bulk Editing for Tickets, Users, and Organizations**\n\nMake large-scale updates in one go without page-by-page limits.\nChange any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more.\nApply changes to up to **1,000 tickets, users, or organizations at once**, saving your team hours of manual effort.\nUnlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster.\n\n![Screenshot of Advanced Search Plus](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+3.jpg)\n\n✅ **Save and Reuse Your Searches**\n\nSave your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team.\n\n✅ **Intuitive User Interface**\n\nEnjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents.\n\n✅ **Export to CSV and PDF**\n\nExport search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers.\n\n![Screenshot of Advanced Search Plus](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Advanced+Search+Plus+2.jpg)\n\n✅ **Seamless Zendesk Integration**\n\nBuilt exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions.\n\n## **Benefits That Make a Difference**\n\n\n🚀 **Save Time and Effort**\n\nFind and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks.\n\n😌 **Reduce Agent Frustration**\n\nNo more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly.\n\n💡 **Boost Productivity and Accuracy**\n\nKeep your data organized and consistent across tickets, users, and organizations.\n\n💰 **Lower Operational Costs**\n\nStreamlined searches and updates mean less wasted time and higher efficiency.\n\n🌍 **Support Global Teams**\n\nWith multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat.\n\n💎 **Cost-Effective Power**\n\nCore search and export features remain 100% free.\nBulk editing is available as a **premium feature** for **€99/month**, allowing up to **five bulk actions per session**.\n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n### **How It Works**\n\n1. **Install in Minutes:** Get started quickly with a simple setup process—no technical expertise required.\n2. **Customize Your Search:** Define filters and tailor the app to fit your team’s specific needs.\n3. **Search, Export, or Bulk Edit:** Enjoy faster, more accurate searches and updates that make Zendesk work better for you.\n\n**Support and Resources**\nFor assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/articles/22702832320273) or contact our support team directly through the app.\n\n**Data Privacy**: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our [Data Processing Policy](https://www.swifteq.com/data-zendesk-apps) gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app.\n\n**About the Developer**\nAdvanced Search Plus is developed by **Swifteq**, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do.\n\n[👉 Take Zendesk to the Next Level with Advanced Search Plus](https://www.swifteq.com/zendesk-advanced-search-plus)\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+Advanced+Search+Plus.jpg)","raw_installation_instructions":"Simply Install the app and start using it. The app is available on the left-side navigation bar of the agent workspace.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1065227.apps.zdusercontent.com/1065227/assets/1787913187-f245ba04f12cc283a09d895aadf484dc/logo-small.png","large_icon":"https://1065227.apps.zdusercontent.com/1065227/assets/1787913187-f245ba04f12cc283a09d895aadf484dc/logo.png","screenshots":["https://1065227.apps.zdusercontent.com/1065227/assets/1787913187-f245ba04f12cc283a09d895aadf484dc/screenshot-0.png","https://1065227.apps.zdusercontent.com/1065227/assets/1787913187-f245ba04f12cc283a09d895aadf484dc/screenshot-1.png","https://1065227.apps.zdusercontent.com/1065227/assets/1787913187-f245ba04f12cc283a09d895aadf484dc/screenshot-2.png"],"installation_count":539},{"id":1065305,"name":"Keep AI Copilot for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3042015,"app_id":1065305,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-27T06:43:39Z","updated_at":"2024-08-27T06:43:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3042014,"app_id":1065305,"name":"inkeep-api-key","kind":"text","required":true,"position":1,"created_at":"2024-08-27T06:43:38Z","updated_at":"2024-08-27T06:43:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4602,"entity_id":1065305,"app_id":1065305,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-27T06:43:40.000Z","updated_at":"2024-08-27T06:43:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-27T06:43:38Z","updated_at":"2025-04-04T00:12:15Z","terms_conditions_url":null,"app_organization":{"id":6579,"name":"Inkeep","email":"support@inkeep.com","website":"","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-09-25T00:14:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.inkeep.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-03T19:20:53Z","owner_id":269519,"author_name":"Inkeep","author_email":"support@inkeep.com","author_url":"https://www.inkeep.com","short_description":"Intelligent sidebar that helps agents resolve tickets faster.","long_description":"\u003ch3\u003eKeep - A Copilot for Support Teams\u003c/h3\u003e\n\n\u003cp\u003eKeep is a AI copilot designed \u003cem\u003efor\u003c/em\u003e support agents, helping them quickly find relevant information from your knowledge base and resolve tickets faster.\u003c/p\u003e\n\n\u003cp\u003eWith one click, Keep analyzes a ticket and generates suggestions like:\u003cbr\u003e\nDraft Answers\u003cbr\u003e\nPending To-Dos\u003cbr\u003e\nSummaries\u003cbr\u003e\nDraft FAQs\u003c/p\u003e\n\n\u003cp\u003eSuggestions are rendered in beautiful, easy-to-glance UI components.\u003c/p\u003e\n\n\u003cp\u003eOh, and Keep is fully conversational, so you can ask follow-ups or iterate on content as much as you like.\u003c/p\u003e\n\n\u003cp\u003eKeep is powered by your docs, help center, previous tickets, Slack conversations and any other source you connect Inkeep to.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Guide\u003c/h2\u003e\n\n\u003ch3\u003ePre-requisites\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess to your Inkeep account dashboard: portal.inkeep.com\u003c/li\u003e\n\u003cli\u003eFamiliarity with \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824421146-Using-the-Zendesk-Marketplace#topic_n2x_hzw_15\"\u003eZendesk Marketplace installation process\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eInstallation Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess Zendesk\u003c/strong\u003e: Log in to your Zendesk account with administrator credentials.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the Application\u003c/strong\u003e: Navigate to the Zendesk Marketplace and search for \u0026quot;Keep AI Copilot for Support\u0026quot;. Once you find the app, click the \u0026quot;Install\u0026quot; button to begin the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorize Installation\u003c/strong\u003e: Review and accept the requested permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure the App\u003c/strong\u003e: Follow the prompts to set up the app, including inputting your Inkeep Support Copilot API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGenerate API Key\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://portal.inkeep.com/\"\u003eInkeep Dashboard\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eSelect your project under \u003cstrong\u003eProjects\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eIntegrations\u003c/strong\u003e tab\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eCreate integration\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eSupport Copilot\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eName it \u0026quot;Zendesk Support Copilot\u0026quot;\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eCreate\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003ePaste the generated API key in the Zendesk app configuration\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOptimize Display\u003c/strong\u003e: Pin the app to the support sidebar for the best chat experience.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTest the Application\u003c/strong\u003e: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen a support ticket in Zendesk\u003c/li\u003e\n\u003cli\u003eAccess the support ticket sidebar application\u003c/li\u003e\n\u003cli\u003eVerify that the Keep AI Copilot for Support is functioning correctly\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eIf you encounter any issues during installation or have questions about configuration, please contact Inkeep support for assistance.\u003c/p\u003e\n","raw_long_description":"### Keep - A Copilot for Support Teams\n\nKeep is a AI copilot designed _for_ support agents, helping them quickly find relevant information from your knowledge base and resolve tickets faster.\n\nWith one click, Keep analyzes a ticket and generates suggestions like:\nDraft Answers\nPending To-Dos\nSummaries\nDraft FAQs\n\nSuggestions are rendered in beautiful, easy-to-glance UI components.\n\nOh, and Keep is fully conversational, so you can ask follow-ups or iterate on content as much as you like.\n\nKeep is powered by your docs, help center, previous tickets, Slack conversations and any other source you connect Inkeep to.\n","raw_installation_instructions":"## Installation Guide\n\n### Pre-requisites\n\n- Access to your Inkeep account dashboard: portal.inkeep.com\n- Familiarity with [Zendesk Marketplace installation process](https://support.zendesk.com/hc/en-us/articles/4408824421146-Using-the-Zendesk-Marketplace#topic_n2x_hzw_15)\n\n\n### Installation Steps\n\n1. **Access Zendesk**: Log in to your Zendesk account with administrator credentials.\n\n2. **Install the Application**: Navigate to the Zendesk Marketplace and search for \"Keep AI Copilot for Support\". Once you find the app, click the \"Install\" button to begin the installation process.\n\n3. **Authorize Installation**: Review and accept the requested permissions.\n\n4. **Configure the App**: Follow the prompts to set up the app, including inputting your Inkeep Support Copilot API key.\n\n5. **Generate API Key**:\n   - Go to the [Inkeep Dashboard](https://portal.inkeep.com/)\n   - Select your project under **Projects**\n   - Navigate to the **Integrations** tab\n   - Click on **Create integration**\n   - Select **Support Copilot**\n   - Name it \"Zendesk Support Copilot\"\n   - Click on **Create**\n   - Paste the generated API key in the Zendesk app configuration\n\n6. **Optimize Display**: Pin the app to the support sidebar for the best chat experience.\n\n7. **Test the Application**: \n   - Open a support ticket in Zendesk\n   - Access the support ticket sidebar application\n   - Verify that the Keep AI Copilot for Support is functioning correctly\n\n## Support\n\nIf you encounter any issues during installation or have questions about configuration, please contact Inkeep support for assistance.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1065305.apps.zdusercontent.com/1065305/assets/1727982150-a03ee5866ec3450f6dda8dc6f90ea006/logo-small.png","large_icon":"https://1065305.apps.zdusercontent.com/1065305/assets/1727982150-a03ee5866ec3450f6dda8dc6f90ea006/logo.png","screenshots":["https://1065305.apps.zdusercontent.com/1065305/assets/1727982150-a03ee5866ec3450f6dda8dc6f90ea006/screenshot-0.png","https://1065305.apps.zdusercontent.com/1065305/assets/1727982150-a03ee5866ec3450f6dda8dc6f90ea006/screenshot-1.png","https://1065305.apps.zdusercontent.com/1065305/assets/1727982150-a03ee5866ec3450f6dda8dc6f90ea006/screenshot-2.png"],"installation_count":41},{"id":1065409,"name":"Download Call Recordings","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3042295,"app_id":1065409,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-27T13:15:14Z","updated_at":"2024-08-27T13:15:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4603,"entity_id":1065409,"app_id":1065409,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PRClpAJzO94mB5T4BaFUXNp","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1359,"cost_type":"CostStripe","active":false,"created_at":"2024-08-27T13:15:22.000Z","updated_at":"2024-08-27T13:15:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4684,"entity_id":1065409,"app_id":1065409,"amount":500,"name":"Plan 1","description":"\u003cp\u003eUpdated Subscription price.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Q5SigAJzO94mB5TkFVvFnHC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1389,"cost_type":"CostStripe","active":true,"created_at":"2024-10-02T18:15:02.000Z","updated_at":"2024-10-02T18:15:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-08-27T13:15:13Z","updated_at":"2026-05-02T05:15:11Z","terms_conditions_url":null,"app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[3],"date_published":"2024-09-13T19:20:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-02T18:14:54Z","owner_id":269519,"author_name":"helpdeskshop","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Quickly see and download all the call recordings of the current ticket.","long_description":"\u003cp\u003eOverview:\u003c/p\u003e\n\n\u003cp\u003eThe Download Call Recordings is a powerful and intuitive Zendesk sidebar app designed to streamline the management of call recordings. This app provides customer service agents with quick and easy access to all call recordings associated with a ticket, enabling them to play and download recordings directly within the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cp\u003eUnified Recording Access:\u003c/p\u003e\n\n\u003cp\u003eDisplays a list of all call recordings linked to the current ticket.\u003cbr\u003e\nEasy navigation through recordings with clear, organized listings.\u003c/p\u003e\n\n\u003cp\u003ePlayback Functionality:\u003c/p\u003e\n\n\u003cp\u003eBuilt-in audio player for instant playback of call recordings.\u003cbr\u003e\nSupports various audio formats to ensure compatibility.\u003c/p\u003e\n\n\u003cp\u003eDownload Options:\u003c/p\u003e\n\n\u003cp\u003eOne-click download for individual recordings.\u003cbr\u003e\nHigh-speed downloads to save recordings locally for review or archival.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the Install Button:\u003cbr\u003e\nLocate and click on the \u0026quot;Install\u0026quot; button to initiate the installation process.\u003c/p\u003e\n\n\u003cp\u003eInstallation Prompt Appears:\u003cbr\u003e\nAfter clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.\u003c/p\u003e\n\n\u003cp\u003eSet Role Restrictions:\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eSet Group Restrictions:\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eClick Install Again within the INSTALLATION prompt:\u003cbr\u003e\nOnce role and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.\u003c/p\u003e\n\n\u003cp\u003eThese steps should guide you through configuring role and group restrictions during the installation process.\u003c/p\u003e\n\n\u003cp\u003eNote : Ensure that the \u0026quot;Block third-party cookies\u0026quot; is disabled if you are using Incognito mode in browser.\u003c/p\u003e\n","raw_long_description":"Overview:\n\nThe Download Call Recordings is a powerful and intuitive Zendesk sidebar app designed to streamline the management of call recordings. This app provides customer service agents with quick and easy access to all call recordings associated with a ticket, enabling them to play and download recordings directly within the Zendesk interface.\n\nKey Features:\n\nUnified Recording Access:\n\nDisplays a list of all call recordings linked to the current ticket.\nEasy navigation through recordings with clear, organized listings.\n\nPlayback Functionality:\n\nBuilt-in audio player for instant playback of call recordings.\nSupports various audio formats to ensure compatibility.\n\nDownload Options:\n\nOne-click download for individual recordings.\nHigh-speed downloads to save recordings locally for review or archival.","raw_installation_instructions":"Click the Install Button:\nLocate and click on the \"Install\" button to initiate the installation process.\n\nInstallation Prompt Appears:\nAfter clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.\n\nSet Role Restrictions:\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\n\nSet Group Restrictions:\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\n\nClick Install Again within the INSTALLATION prompt:\nOnce role and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.\n\nThese steps should guide you through configuring role and group restrictions during the installation process.\n\nNote : Ensure that the \"Block third-party cookies\" is disabled if you are using Incognito mode in browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1065409.apps.zdusercontent.com/1065409/assets/1727876482-5dcd79265f098734b08d46c37d3d490a/logo-small.png","large_icon":"https://1065409.apps.zdusercontent.com/1065409/assets/1727876482-5dcd79265f098734b08d46c37d3d490a/logo.png","screenshots":["https://1065409.apps.zdusercontent.com/1065409/assets/1727876482-5dcd79265f098734b08d46c37d3d490a/screenshot-0.png","https://1065409.apps.zdusercontent.com/1065409/assets/1727876482-5dcd79265f098734b08d46c37d3d490a/screenshot-1.png","https://1065409.apps.zdusercontent.com/1065409/assets/1727876482-5dcd79265f098734b08d46c37d3d490a/screenshot-2.png"],"installation_count":11},{"id":1065470,"name":"vennie","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-27T17:00:16Z","updated_at":"2025-12-04T17:01:30Z","terms_conditions_url":null,"app_organization":{"id":5873,"name":"Vennie Tech UG","email":"janis@vennie.tech","website":"https://vennie.tech","country_code":"DE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-09-09T17:20:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vennie.tech/"},"location_names":[],"last_update_time":"2025-12-04T17:01:28Z","owner_id":269519,"author_name":"Vennie Tech UG","author_email":"hello@vennie.tech","author_url":"https://www.vennie.tech","short_description":"vennie automates up to 70% of eCommerce support tickets through AI.","long_description":"\u003ch1\u003evennie: The Ultimate AI Solution for eCommerce\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis functionality works seamlessly across all Zendesk channels, including messaging, when using Zendesk Suite Professional or higher plans. However, it also works without these plans via email — the higher-tier plans are only required if you want to automate messaging channels as well.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003evennie\u003c/strong\u003e is the ideal solution for EU eCommerce businesses aiming to streamline customer support through automation. Launched in 2024, vennie uses AI-driven decisions and industry best practices to manage not just ticket responses, but the entire support process.\u003c/p\u003e\n\n\u003cp\u003eWith exceptional multi-language support, GDPR compliance, and powerful features like updating customer or order data directly through the shop\u0026#39;s CMS, \u003cstrong\u003evennie\u003c/strong\u003e pushes the boundaries of automation. We are dedicated to helping eCommerce companies save time, reduce costs, and improve customer satisfaction.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAt \u003cstrong\u003evennie\u003c/strong\u003e, we believe automation should enhance — not replace — customer experience. That\u0026#39;s why we provide a balance between AI efficiency and the human touch. With a focus on accuracy, customization, and simplicity, \u003cstrong\u003evennie\u003c/strong\u003e makes sure you meet customer needs at every step.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e💡 Beyond Responses\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003evennie\u003c/strong\u003e doesn\u0026#39;t just reply to questions; it \u003cem\u003eacts\u003c/em\u003e. Whether updating account details or modifying order addresses, vennie performs tasks typically handled by your support team — automatically.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🚀 More than a Time Saver\u003c/h3\u003e\n\n\u003cp\u003eOur primary goal is to increase your conversion rates by optimizing customer interactions. \u003cstrong\u003evennie\u003c/strong\u003e responds only when sufficient information is available; otherwise, it smoothly transitions the query to a human agent, ensuring no disruption to the customer experience.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet started with vennie today!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003e📄 Data Processing Agreement (DPA)\u003c/h3\u003e\n\n\u003cp\u003eTo ensure GDPR compliance and transparent data handling practices, we provide a detailed Data Processing Agreement. It outlines how vennie processes, secures, and manages data within your eCommerce ecosystem, helping your business stay compliant with EU regulations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess the DPA here:\u003c/strong\u003e \u003ca href=\"https://drive.google.com/open?id=1EhdCYWPGlJ_YomEJY7Xd20b8pdCuMAp_\u0026usp=drive_fs\"\u003eView DPA\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install vennie\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit https://app.vennie.tech/auth/register to create an account.\u003c/li\u003e\n\u003cli\u003eAfter registering, go to the Settings \u0026gt; Integrations menu.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (e.g., if your Zendesk URL is https://mycoolshop.zendesk.com, your subdomain is \u0026#39;mycoolshop\u0026#39;).\u003c/li\u003e\n\u003cli\u003eLog in using your Zendesk account credentials.\u003c/li\u003e\n\u003cli\u003eGrant access to vennie by clicking \u0026#39;Accept.\u0026#39;\u003c/li\u003e\n\u003cli\u003eYour vennie account is now linked with Zendesk!\u003c/li\u003e\n\u003cli\u003eSet your preferred customer language and define your support\u0026#39;s tone of voice.\u003c/li\u003e\n\u003cli\u003eAdd your shop policies to the QA database to complete the setup.\u003c/li\u003e\n\u003cli\u003eAuthenticate your shop\u0026#39;s CMS.\u003c/li\u003e\n\u003cli\u003eDone! Receive suggested replies as internal notes on each ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003eIf you want to use messaging channels (like WhatsApp, Instagram, or web messaging), make sure Sunshine Conversations is authenticated in \u003ccode\u003eSettings \u0026gt; Integrations\u003c/code\u003e the same way as Zendesk.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor assistance, contact us at hello@vennie.tech.\u003c/p\u003e\n","raw_long_description":"# vennie: The Ultimate AI Solution for eCommerce\n\n**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**\n\nThis functionality works seamlessly across all Zendesk channels, including messaging, when using Zendesk Suite Professional or higher plans. However, it also works without these plans via email — the higher-tier plans are only required if you want to automate messaging channels as well.\n\n**vennie** is the ideal solution for EU eCommerce businesses aiming to streamline customer support through automation. Launched in 2024, vennie uses AI-driven decisions and industry best practices to manage not just ticket responses, but the entire support process.\n\nWith exceptional multi-language support, GDPR compliance, and powerful features like updating customer or order data directly through the shop's CMS, **vennie** pushes the boundaries of automation. We are dedicated to helping eCommerce companies save time, reduce costs, and improve customer satisfaction.\n\n---\n\nAt **vennie**, we believe automation should enhance — not replace — customer experience. That's why we provide a balance between AI efficiency and the human touch. With a focus on accuracy, customization, and simplicity, **vennie** makes sure you meet customer needs at every step.\n\n---\n\n### 💡 Beyond Responses\n\n**vennie** doesn't just reply to questions; it *acts*. Whether updating account details or modifying order addresses, vennie performs tasks typically handled by your support team — automatically.\n\n---\n\n### 🚀 More than a Time Saver\n\nOur primary goal is to increase your conversion rates by optimizing customer interactions. **vennie** responds only when sufficient information is available; otherwise, it smoothly transitions the query to a human agent, ensuring no disruption to the customer experience.\n\n---\n\n**Get started with vennie today!**\n\n### 📄 Data Processing Agreement (DPA)\n\nTo ensure GDPR compliance and transparent data handling practices, we provide a detailed Data Processing Agreement. It outlines how vennie processes, secures, and manages data within your eCommerce ecosystem, helping your business stay compliant with EU regulations.\n\n**Access the DPA here:** [View DPA](https://drive.google.com/open?id=1EhdCYWPGlJ_YomEJY7Xd20b8pdCuMAp_\u0026usp=drive_fs)","raw_installation_instructions":"### How to install vennie\n\n1. Visit https://app.vennie.tech/auth/register to create an account.\n2. After registering, go to the Settings \u003e Integrations menu.\n3. Enter your Zendesk subdomain (e.g., if your Zendesk URL is https://mycoolshop.zendesk.com, your subdomain is 'mycoolshop').\n4. Log in using your Zendesk account credentials.\n5. Grant access to vennie by clicking 'Accept.'\n6. Your vennie account is now linked with Zendesk!\n7. Set your preferred customer language and define your support's tone of voice.\n8. Add your shop policies to the QA database to complete the setup.\n9. Authenticate your shop's CMS.\n10. Done! Receive suggested replies as internal notes on each ticket.\n\n💬 **If you want to use messaging channels (like WhatsApp, Instagram, or web messaging), make sure Sunshine Conversations is authenticated in `Settings \u003e Integrations` the same way as Zendesk.**\n\nFor assistance, contact us at hello@vennie.tech.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1065470.apps.zdusercontent.com/1065470/assets/1764753348-6db62f504823e0eaa996d28720a0898c/logo-small.png","large_icon":"https://1065470.apps.zdusercontent.com/1065470/assets/1764753348-6db62f504823e0eaa996d28720a0898c/logo.png","screenshots":["https://1065470.apps.zdusercontent.com/1065470/assets/1764753348-6db62f504823e0eaa996d28720a0898c/screenshot-0.png","https://1065470.apps.zdusercontent.com/1065470/assets/1764753348-6db62f504823e0eaa996d28720a0898c/screenshot-1.png","https://1065470.apps.zdusercontent.com/1065470/assets/1764753348-6db62f504823e0eaa996d28720a0898c/screenshot-2.png"],"installation_count":0},{"id":1065530,"name":"SyncHub","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-27T23:37:54Z","updated_at":"2026-06-18T21:53:06Z","terms_conditions_url":null,"app_organization":{"id":6359,"name":"SyncHub","email":"ops@synchub.io","website":"https://www.synchub.io","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-09-06T16:30:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.synchub.io/pricing"},"location_names":[],"last_update_time":"2026-06-18T21:53:02Z","owner_id":269519,"author_name":"SyncHub","author_email":"ops@synchub.io","author_url":"https://www.synchub.io","short_description":"Connect Zendesk to Power BI, Tableau, Excel, G-Sheets or any other tool","long_description":"\u003ch2\u003eNo more CSV exports. No more copy/paste. Just good data.\u003c/h2\u003e\n\n\u003cp\u003eSyncHub connects your Zendesk account to Power BI, Tableau, Excel, G-Sheets or your favourite reporting tool, allowing you to build custom reports or integrate with your existing BI dashbords.\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eSyncHub works by querying the Zendesk API for changes to your data, then incrementally storing those changes in a reporting database. We supply you with your own dedicated cloud-hosted database, allowing for one-click install, or you can provide your own database and we\u0026#39;ll store the data there - we support Snowflake, BigQuery, Redshift, Postgres and SQL Server/Azure.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003econnect multiple Zendesk accounts\u003c/li\u003e\n\u003cli\u003echoose from our range of 50+ connectors to connect other cloud services you use, then build aggregate reports across your entire business\u003c/li\u003e\n\u003cli\u003eour powerful control panel lets you control how often your data is synced, and when\u003c/li\u003e\n\u003cli\u003euse our advanced tools, such as the \u003cem\u003eAPI Explorer\u003c/em\u003e or \u003cem\u003eQuery Editor\u003c/em\u003e to see exactly how we\u0026#39;re getting the data from Zendesk and what we do with it\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAre you a consultant?\u003c/h3\u003e\n\n\u003cp\u003eCheck out our white-labelling solution to help deliver a powerful reporting solution across your entire client base\u003c/p\u003e\n\n\u003ch3\u003ePrivacy policy\u003c/h3\u003e\n\n\u003cp\u003eYou can view our privacy policy here - \u003ca href=\"https://www.synchub.io/privacy\"\u003ewww.synchub.io/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit our site for a free trial, and follow the setup wizard to connect to Zendesk. The whole process takes just a couple of minutes:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up for a free trial (no credit card required)\u003c/li\u003e\n\u003cli\u003eFollow the prompts to connect to Zendesk, using their secure \u003cem\u003eOAuth2\u003c/em\u003e protocol\u003c/li\u003e\n\u003cli\u003eIf you\u0026#39;re using our free provided database, we\u0026#39;ll provide you with database credentials that you can use to connect to your data using the standard \u003cem\u003eDatabase Connector\u003c/em\u003e of your favourite reporting tool\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## No more CSV exports. No more copy/paste. Just good data.\n\nSyncHub connects your Zendesk account to Power BI, Tableau, Excel, G-Sheets or your favourite reporting tool, allowing you to build custom reports or integrate with your existing BI dashbords.\n\n### How it works\n\nSyncHub works by querying the Zendesk API for changes to your data, then incrementally storing those changes in a reporting database. We supply you with your own dedicated cloud-hosted database, allowing for one-click install, or you can provide your own database and we'll store the data there - we support Snowflake, BigQuery, Redshift, Postgres and SQL Server/Azure.\n\n### Features\n\n- connect multiple Zendesk accounts\n- choose from our range of 50+ connectors to connect other cloud services you use, then build aggregate reports across your entire business\n- our powerful control panel lets you control how often your data is synced, and when\n- use our advanced tools, such as the _API Explorer_ or _Query Editor_ to see exactly how we're getting the data from Zendesk and what we do with it\n\n### Are you a consultant?\n\nCheck out our white-labelling solution to help deliver a powerful reporting solution across your entire client base\n\n### Privacy policy\n\nYou can view our privacy policy here - [www.synchub.io/privacy](https://www.synchub.io/privacy)","raw_installation_instructions":"Visit our site for a free trial, and follow the setup wizard to connect to Zendesk. The whole process takes just a couple of minutes:\n\n1. Sign up for a free trial (no credit card required)\n2. Follow the prompts to connect to Zendesk, using their secure _OAuth2_ protocol\n3. If you're using our free provided database, we'll provide you with database credentials that you can use to connect to your data using the standard _Database Connector_ of your favourite reporting tool","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1065530.apps.zdusercontent.com/1065530/assets/1781736580-af82ddf0846cdf30c4348ae5c83f94e9/logo-small.png","large_icon":"https://1065530.apps.zdusercontent.com/1065530/assets/1781736580-af82ddf0846cdf30c4348ae5c83f94e9/logo.png","screenshots":["https://1065530.apps.zdusercontent.com/1065530/assets/1781736580-af82ddf0846cdf30c4348ae5c83f94e9/screenshot-0.png","https://1065530.apps.zdusercontent.com/1065530/assets/1781736580-af82ddf0846cdf30c4348ae5c83f94e9/screenshot-1.png","https://1065530.apps.zdusercontent.com/1065530/assets/1781736580-af82ddf0846cdf30c4348ae5c83f94e9/screenshot-2.png"],"installation_count":0},{"id":1065910,"name":"Tangle","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3043951,"app_id":1065910,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-29T07:44:56Z","updated_at":"2024-08-29T07:44:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3043950,"app_id":1065910,"name":"apiKey","kind":"password","required":true,"position":1,"created_at":"2024-08-29T07:44:56Z","updated_at":"2024-09-13T17:29:31Z","default_value":"ALWAYS_RETURN_DEMO_DATA","secure":true,"scopes":null,"options":null}],"plans":[{"id":4606,"entity_id":1065910,"app_id":1065910,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-29T07:44:57.000Z","updated_at":"2024-08-29T07:44:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-29T07:44:55Z","updated_at":"2025-04-04T00:12:16Z","terms_conditions_url":null,"app_organization":{"id":6520,"name":"Tangle","email":"hello@tangle.soy","website":"https://tangle.soy/?ref=zm","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-09-06T16:38:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-16T16:54:22Z","owner_id":269519,"author_name":"Tangle","author_email":"hello@tangle.soy","author_url":"https://usetangle.com/?ref=zm","short_description":"All your customer emails in one place","long_description":"\u003cp\u003eTangle makes it easy to keep track of all your customer emails. No matter where they are or what system sent them — Tangle stores them all. No more guessing how an email looks like, where to find it, and how to resend it if customer asks for it.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://usetangle.com?ref=zm\"\u003eTangle\u003c/a\u003e to find out more.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eHave you ever been asked by a customer about an email you couldn\u0026#39;t find or identify?\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e💬 \u0026quot;Hey, I\u0026#39;ve lost that invoice you sent a week ago, can you resend?\u0026quot;\u003c/p\u003e\n\n\u003cp\u003e💬 \u0026quot;Why am I getting your emails? I thought I unsubscribed!\u0026quot;\u003c/p\u003e\n\n\u003cp\u003e💬 \u0026quot;I haven\u0026#39;t received any emails from you. What\u0026#39;s going on?\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eTangle makes it easy to resolve requests like these, fast.\u003c/p\u003e\n\n\u003ch2\u003e🌟 Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnlimited email history\u003c/strong\u003e: Never lose track of a single message\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelivery status tracking\u003c/strong\u003e: \n\n\u003cul\u003e\n\u003cli\u003eSent ✉️\u003c/li\u003e\n\u003cli\u003eDelivered 📬\u003c/li\u003e\n\u003cli\u003eBounced 🏓\u003c/li\u003e\n\u003cli\u003eMarked as Spam 🚫\u003c/li\u003e\n\u003cli\u003eClicked 🔗\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResend and forward\u003c/strong\u003e: For when the customer asks for a copy of an email\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRetention policies\u003c/strong\u003e: Automatically delete old emails\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess controls\u003c/strong\u003e: Protect sensitive information like password-reset emails\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrations\u003c/strong\u003e: Connect all your email tools\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e🔗 Integrations\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eActiveCampaign\u003c/li\u003e\n\u003cli\u003eAWS SES\u003c/li\u003e\n\u003cli\u003eAWeber\u003c/li\u003e\n\u003cli\u003eBraze\u003c/li\u003e\n\u003cli\u003eCampaign Monitor\u003c/li\u003e\n\u003cli\u003eCustomer.io\u003c/li\u003e\n\u003cli\u003eMailchimp\u003c/li\u003e\n\u003cli\u003eMailgun\u003c/li\u003e\n\u003cli\u003eMailjet\u003c/li\u003e\n\u003cli\u003eOrtto\u003c/li\u003e\n\u003cli\u003ePostmark\u003c/li\u003e\n\u003cli\u003eSendGrid\u003c/li\u003e\n\u003cli\u003eCustom — BCC\u003c/li\u003e\n\u003cli\u003e\u003cem\u003e...and more added weekly\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e🚀 Plans\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree: access to the last 7 days of email history\u003c/li\u003e\n\u003cli\u003ePro: access to all email history\u003c/li\u003e\n\u003cli\u003eEnterprise: volume discounts and an option to store emails on your infrastructure\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://usetangle.com?ref=zm\"\u003ePlans on Tangle website\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign up for a free account on \u003ca href=\"https://usetangle.com?ref=zm\"\u003eTangle\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eConnect your email providers.\u003c/li\u003e\n\u003cli\u003eInstall the Tangle app in your Zendesk instance and provide a Tangle API key (create one in your team\u0026#39;s settings).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow, on every ticket you\u0026#39;ll see \u003cstrong\u003eTangle\u003c/strong\u003e app with email history.\u003c/p\u003e\n","raw_long_description":"Tangle makes it easy to keep track of all your customer emails. No matter where they are or what system sent them — Tangle stores them all. No more guessing how an email looks like, where to find it, and how to resend it if customer asks for it.\n\nVisit [Tangle](https://usetangle.com?ref=zm) to find out more.\n\n---\n\nHave you ever been asked by a customer about an email you couldn't find or identify?\n\n\u003e 💬 \"Hey, I've lost that invoice you sent a week ago, can you resend?\"\n\u003e \n\u003e 💬 \"Why am I getting your emails? I thought I unsubscribed!\"\n\u003e \n\u003e 💬 \"I haven't received any emails from you. What's going on?\"\n\nTangle makes it easy to resolve requests like these, fast.\n\n## 🌟 Features\n\n- **Unlimited email history**: Never lose track of a single message\n- **Delivery status tracking**: \n  - Sent ✉️\n  - Delivered 📬\n  - Bounced 🏓\n  - Marked as Spam 🚫\n  - Clicked 🔗\n- **Resend and forward**: For when the customer asks for a copy of an email\n- **Retention policies**: Automatically delete old emails\n- **Access controls**: Protect sensitive information like password-reset emails\n- **Integrations**: Connect all your email tools\n\n## 🔗 Integrations\n\n- ActiveCampaign\n- AWS SES\n- AWeber\n- Braze\n- Campaign Monitor\n- Customer.io\n- Mailchimp\n- Mailgun\n- Mailjet\n- Ortto\n- Postmark\n- SendGrid\n- Custom — BCC\n- *...and more added weekly*\n\n## 🚀 Plans\n\n- Free: access to the last 7 days of email history\n- Pro: access to all email history\n- Enterprise: volume discounts and an option to store emails on your infrastructure\n\nVisit [Plans on Tangle website](https://usetangle.com?ref=zm).","raw_installation_instructions":"1. Sign up for a free account on [Tangle](https://usetangle.com?ref=zm).\n2. Connect your email providers.\n3. Install the Tangle app in your Zendesk instance and provide a Tangle API key (create one in your team's settings).\n\nNow, on every ticket you'll see **Tangle** app with email history.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1065910.apps.zdusercontent.com/1065910/assets/1729031171-9a51700d646061fb6cf2a738ab5d3406/logo-small.png","large_icon":"https://1065910.apps.zdusercontent.com/1065910/assets/1729031171-9a51700d646061fb6cf2a738ab5d3406/logo.png","screenshots":["https://1065910.apps.zdusercontent.com/1065910/assets/1729031171-9a51700d646061fb6cf2a738ab5d3406/screenshot-0.png","https://1065910.apps.zdusercontent.com/1065910/assets/1729031171-9a51700d646061fb6cf2a738ab5d3406/screenshot-1.png","https://1065910.apps.zdusercontent.com/1065910/assets/1729031171-9a51700d646061fb6cf2a738ab5d3406/screenshot-2.png"],"installation_count":2},{"id":1065965,"name":"Ticket Parser Autofill","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3044126,"app_id":1065965,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-08-29T10:28:02Z","updated_at":"2024-08-29T10:28:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4607,"entity_id":1065965,"app_id":1065965,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-08-29T10:28:03.000Z","updated_at":"2024-08-29T10:28:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ECHBZ5C8SM","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-08-29T10:28:02Z","updated_at":"2026-03-04T16:40:59Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-09-06T15:55:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/zendesk-ticket-parser-autofill-pricing?utm_medium=marketplace\u0026utm_source=ticket_parser_autofill"},"location_names":["nav_bar"],"last_update_time":"2026-03-04T16:40:56Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-parser-app?utm_medium=marketplace\u0026utm_source=ticket_parser_autofill","short_description":"Automatically extract data from ticket comments and autofill fields","long_description":"\u003cp\u003eTired of spending hours manually extracting and organizing data from your Zendesk tickets?\u003c/p\u003e\n\n\u003cp\u003eSay hello to the \u003cstrong\u003eTicket Parser Autofill App\u003c/strong\u003e, an intelligent tool to automate and simplify your workflow. This app helps you parse ticket data, extract key information, and integrate it effortlessly into your workflows.\u003c/p\u003e\n\n\u003cp\u003eNo more copy-pasting, manual entry, or endless back-and-forth between apps. With our parser, you’ll save time, reduce errors, and supercharge your productivity!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=E4upYUoLg2o\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+Autofill+-+Parser+app+cover+.jpg\" alt=\"Demo video of Ticket Parser Autofill\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eFeatures That Make Your Work Easier\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFully Customizable Parsing Rules\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eCreate parsing rules tailored to your unique needs. Whether you’re looking to extract shipping details, customer IDs, or order numbers, the app adapts to your workflow.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomated Data Extraction\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eAutomatically identify and extract significant information like customer names, addresses,  order numbers, or product details from ticket comments without manual action.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutofill Ticket Fields\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSwifteq’s parser app populates extracted data into the relevant ticket fields, saving time and reducing the likelihood of errors. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+Autofill+App+1.jpg\" alt=\"Screenshot of Ticket Parser App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eUse Simple Parsing Rules\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eDefine the rules in a simple manner, using regular expressions or AI to specify what data to extract. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-Time Processing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSpeed is key! The parser app processes tickets in real time, so your team always has up-to-date information at their fingertips. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eQuick and Easy Setup\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eGet up and running in minutes, thanks to the user-friendly interface and straightforward setup process. \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless Integration with Workflows\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIntegrates effortlessly with your existing Zendesk triggers and automations, improving your workflows without disturbance. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+App+2.jpg\" alt=\"Ticket Parser App\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSecure and Reliable\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eYour data security is our priority. The app complies with all major security protocols to keep your information safe. \u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e now to start your free 14-day trial. No credit card required.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our \u003cstrong\u003e\u003ca href=\"https://www.swifteq.com/zendesk-parser-app\"\u003eTicket Parser Autofill App\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Swifteq’s Parser App?\u003c/h2\u003e\n\n\u003cp\u003e🎯\u003cstrong\u003eTime Saved on Manual, Repetitive Tasks\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNo more wasting hours manually extracting or organizing ticket data. Let our app do the heavy lifting so your team can focus on solving customer issues.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eImprove Customer Experience\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eFaster ticket resolution times mean happier customers. Automate routine tasks and focus on delivering personalized service.\u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eBoosted Team Productivity\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eWith less time spent on tedious tasks, your team can handle more tickets and provide faster responses to customers.\u003c/p\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eImprove Accuracy \u0026amp; Reduce Errors\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to human error. With automation, you’ll get precise data every time.\u003c/p\u003e\n\n\u003cp\u003e💼 \u003cstrong\u003eStreamline Your Workflow\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMake your processes smoother and faster by integrating parsed data directly into your existing tools.\u003c/p\u003e\n\n\u003cp\u003e💸 \u003cstrong\u003eImprove ROI with Increased Efficiency\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eBy saving time and eliminating inefficiencies, you’ll get a better return on investment.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eCost Savings\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eEliminates manual tasks, saving you precious resources and reducing operational costs. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e: Add the Swifteq Parser App to your Zendesk account directly from the Zendesk Marketplace. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Your Parsing Rules\u003c/strong\u003e: Customize the app to identify and extract the data fields that matter most to your operations. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWatch It Work\u003c/strong\u003e: Once configured, the app will automatically parse incoming tickets, organizing data in seconds. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePut Your Data to Use\u003c/strong\u003e: Export parsed data or use it within Zendesk to streamline reporting, routing, and more. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport and Resources\u003c/strong\u003e: For assistance or more information, visit our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/28504806236177-Ticket-Parser-Autofill\"\u003esupport page\u003c/a\u003e or contact our support team directly through the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTicket Parser Autofill App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \u003c/p\u003e\n\n\u003cp\u003eDon’t wait — let the Ticket Parser Autofill App transform the way you handle customer support data.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Ticket Parser Autofill processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEffortless, efficient, and built for you!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree Trial Available\u003c/strong\u003e: Experience the power of automated ticket parsing risk-free. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.swifteq.com/zendesk-parser-app\"\u003e👉 Get Started Now!\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+ticket+parser+app.jpg\" alt=\"Recommended Swifteq apps\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps. Check out our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/22155631074193?utm_medium=marketplace\u0026utm_source=lookup\"\u003ehelp center\u003c/a\u003e for more guidance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944342289681?utm_medium=marketplace\u0026utm_source=lookup\"\u003elearn more\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account from the app\u0026#39;s page, or login to your Swifteq account if you have one already: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/219443441982899?utm_medium=marketplace\u0026utm_source=lookup\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=lookup\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and configure your parsing rules to extract data from ticket comments\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the ticket parser automation on your Zendesk account, and watch your support process transform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Tired of spending hours manually extracting and organizing data from your Zendesk tickets?\n\nSay hello to the **Ticket Parser Autofill App**, an intelligent tool to automate and simplify your workflow. This app helps you parse ticket data, extract key information, and integrate it effortlessly into your workflows.\n\nNo more copy-pasting, manual entry, or endless back-and-forth between apps. With our parser, you’ll save time, reduce errors, and supercharge your productivity!\n\n[![Demo video of Ticket Parser Autofill](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+Autofill+-+Parser+app+cover+.jpg)](https://www.youtube.com/watch?v=E4upYUoLg2o)\n\n## Features That Make Your Work Easier\n\n\n✅ **Fully Customizable Parsing Rules** \n\nCreate parsing rules tailored to your unique needs. Whether you’re looking to extract shipping details, customer IDs, or order numbers, the app adapts to your workflow.\n\n✅ **Automated Data Extraction** \n\nAutomatically identify and extract significant information like customer names, addresses,  order numbers, or product details from ticket comments without manual action.\n\n✅ **Autofill Ticket Fields** \n\nSwifteq’s parser app populates extracted data into the relevant ticket fields, saving time and reducing the likelihood of errors. \n\n![Screenshot of Ticket Parser App](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+Autofill+App+1.jpg)\n\n✅ **Use Simple Parsing Rules** \n\n Define the rules in a simple manner, using regular expressions or AI to specify what data to extract. \n\n✅ **Real-Time Processing** \n\n Speed is key! The parser app processes tickets in real time, so your team always has up-to-date information at their fingertips. \n\n✅ **Quick and Easy Setup** \n\n Get up and running in minutes, thanks to the user-friendly interface and straightforward setup process. \n\n✅ **Seamless Integration with Workflows** \n\n Integrates effortlessly with your existing Zendesk triggers and automations, improving your workflows without disturbance. \n\n![Ticket Parser App](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Parser+App+2.jpg)\n\n✅ **Secure and Reliable** \n\n Your data security is our priority. The app complies with all major security protocols to keep your information safe. \n\n Click **Install** now to start your free 14-day trial. No credit card required.\n\n Learn more about our **[Ticket Parser Autofill App](https://www.swifteq.com/zendesk-parser-app)**. \n\n\n## Why Choose Swifteq’s Parser App? \n\n\n 🎯**Time Saved on Manual, Repetitive Tasks** \n\n No more wasting hours manually extracting or organizing ticket data. Let our app do the heavy lifting so your team can focus on solving customer issues.\n\n 📈 **Improve Customer Experience** \n\n Faster ticket resolution times mean happier customers. Automate routine tasks and focus on delivering personalized service.\n\n ✨ **Boosted Team Productivity** \n\n With less time spent on tedious tasks, your team can handle more tickets and provide faster responses to customers.\n\n 🎯 **Improve Accuracy \u0026 Reduce Errors**\n\n Say goodbye to human error. With automation, you’ll get precise data every time.\n\n 💼 **Streamline Your Workflow** \n\n Make your processes smoother and faster by integrating parsed data directly into your existing tools.\n\n 💸 **Improve ROI with Increased Efficiency** \n\n By saving time and eliminating inefficiencies, you’ll get a better return on investment.\n\n 💰 **Cost Savings** \n\n Eliminates manual tasks, saving you precious resources and reducing operational costs. \n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n## How It Works\n\n1.  **Install the App**: Add the Swifteq Parser App to your Zendesk account directly from the Zendesk Marketplace. \n\n1. **Set Your Parsing Rules**: Customize the app to identify and extract the data fields that matter most to your operations. \n\n1. **Watch It Work**: Once configured, the app will automatically parse incoming tickets, organizing data in seconds. \n\n1. **Put Your Data to Use**: Export parsed data or use it within Zendesk to streamline reporting, routing, and more. \n\n**Support and Resources**: For assistance or more information, visit our [support page](https://support.swifteq.com/hc/en-us/categories/28504806236177-Ticket-Parser-Autofill) or contact our support team directly through the app.\n\n**About the Developer:**\n\nTicket Parser Autofill App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. \n\n Don’t wait — let the Ticket Parser Autofill App transform the way you handle customer support data.\n\n**Data Privacy:** Ticket Parser Autofill processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps\n\n **Effortless, efficient, and built for you!** \n\n **Free Trial Available**: Experience the power of automated ticket parsing risk-free. \n\n [👉 Get Started Now!](https://www.swifteq.com/zendesk-parser-app)\n\n![Recommended Swifteq apps](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Clients+also+use+-+ticket+parser+app.jpg)","raw_installation_instructions":"Get started in few easy steps. Check out our [help center](https://support.swifteq.com/hc/en-us/categories/22155631074193?utm_medium=marketplace\u0026utm_source=lookup) for more guidance.\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu: [learn more](https://support.swifteq.com/hc/en-us/articles/21944342289681?utm_medium=marketplace\u0026utm_source=lookup)\n\n1. Create a new Swifteq account from the app's page, or login to your Swifteq account if you have one already: [learn how](https://support.swifteq.com/hc/en-us/articles/219443441982899?utm_medium=marketplace\u0026utm_source=lookup)\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=lookup)\n\n1. Create and configure your parsing rules to extract data from ticket comments\n\n1. 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apps\u003c/li\u003e\n\u003cli\u003eReset MFA factors\u003c/li\u003e\n\u003cli\u003eClear sessions\u003c/li\u003e\n\u003cli\u003eSuspend/Unlock/Deactivate users \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelf-service \u003c/li\u003e\n\u003cli\u003eEmail support\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RTmuQHjCcnqGF9HYrD0vJo2","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1N7A0EHjCcnqGF9H","cost_id":1536,"cost_type":"CostStripe","active":true,"created_at":"2025-05-30T17:18:56.000Z","updated_at":"2025-05-30T17:18:56.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-08-29T18:15:28Z","updated_at":"2026-04-27T14:22:18Z","terms_conditions_url":"https://www.saasaid.com/terms-and-conditions/","app_organization":{"id":3161,"name":"SaasAid","email":"rishidhar@gmail.com","website":"","country_code":"US","stripe_account_id":"acct_1N7A0EHjCcnqGF9H","state":"unpublished"},"locations":[3],"date_published":"2024-08-29T18:19:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-27T14:22:13Z","owner_id":269519,"author_name":"SaaS Aid","author_email":"support@saasaid.com","author_url":"https://www.saasaid.com","short_description":"Manage Okta user accounts directly from Zendesk tickets - streamline IT support","long_description":"\u003ch1\u003eOkta Admin Pro: Your All-in-One Okta Management Solution\u003c/h1\u003e\n\n\u003cp\u003eTransform your IT support workflow by managing Okta user accounts directly from Zendesk tickets. Save time, reduce context switching, and deliver faster support to your users.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003e🔐 User Account Management\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePassword Management\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend password reset emails to users\u003c/li\u003e\n\u003cli\u003eSet passwords manually with customizable expiry\u003c/li\u003e\n\u003cli\u003eUnlock accounts instantly\u003c/li\u003e\n\u003cli\u003eReset MFA enrollments\u003c/li\u003e\n\u003cli\u003eClear user sessions\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccount Control\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003eSuspend and unsuspend accounts\u003c/li\u003e\n\u003cli\u003eDeactivate accounts\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser Details\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003eView user profile information\u003c/li\u003e\n\u003cli\u003eView last login location and IP address\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e👥 Group Management\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView current group memberships\u003c/li\u003e\n\u003cli\u003eAdd users to groups\u003c/li\u003e\n\u003cli\u003eRemove users from groups\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e📱 Application Management\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView assigned applications\u003c/li\u003e\n\u003cli\u003eAssign users to applications\u003c/li\u003e\n\u003cli\u003eRemove application assignments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e📝 Audit Log\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOptionally log all actions as internal notes on the ticket\u003c/li\u003e\n\u003cli\u003eNotes include action taken, target user, agent name, and timestamp\u003c/li\u003e\n\u003cli\u003eEnable or disable via app settings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Choose Okta Admin Pro?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTime-Saving\u003c/strong\u003e: Eliminate context switching between Okta and Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient\u003c/strong\u003e: Handle common IT requests in seconds\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure\u003c/strong\u003e: Built-in security best practices\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Friendly\u003c/strong\u003e: Intuitive interface within Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Handling \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eOkta Admin Pro is committed to protecting your data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuthentication\u003c/strong\u003e: Your Okta API token is stored securely using Zendesk\u0026#39;s encrypted secure settings and is never exposed to end users or third parties.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData in Transit\u003c/strong\u003e: All communication between the app and your Okta tenant uses HTTPS encryption.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo Data Storage\u003c/strong\u003e: The app does not store, cache, or persist any Okta user data outside of the Zendesk session. User information is fetched in real time and only displayed within the Zendesk agent interface.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo External Data Sharing\u003c/strong\u003e: No customer, agent, or end-user data is sent to any third-party services other than your own Okta tenant.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics\u003c/strong\u003e: The app collects anonymous, non-personally-identifiable usage analytics (e.g., feature usage counts) to improve the product. No names, emails, ticket content, or Okta user data is collected.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal Permissions\u003c/strong\u003e: The app only requests the Okta API scopes necessary for its functionality (user management, group management, and application management).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor full details, please review our \u003ca href=\"https://www.saasaid.com/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eAbout SaaSAid\u003c/h2\u003e\n\n\u003cp\u003eDeveloped by \u003cstrong\u003eSaaSAid\u003c/strong\u003e, a trusted provider of innovative SaaS solutions. Our tools are built with a focus on security, reliability, and IT support efficiency.\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor feedback or support, contact us at support@saasaid.com\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eTransform your IT support workflow today with Okta Admin Pro\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Guide\u003c/h1\u003e\n\n\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdministrator permissions in Okta\u003c/li\u003e\n\u003cli\u003eAdministrator permissions in Zendesk Support\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate an Okta API Token\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to \u003ca href=\"https://developer.okta.com/docs/guides/create-an-api-token/main/\"\u003eOkta API Token Creation\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eCreate a service account with admin credentials (recommended)\u003c/li\u003e\n\u003cli\u003eAlternatively, use an existing admin account to create a temporary token\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eFree trial\u003c/strong\u003e button in the Zendesk App Marketplace\u003c/li\u003e\n\u003cli\u003eThis will initiate the Okta Admin Pro setup in your Zendesk Support account\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure Settings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter your Okta subdomain (e.g., for company.okta.com, enter \u003ccode\u003ecompany\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003ePaste your API token from step 1\u003c/li\u003e\n\u003cli\u003eConfigure optional features:\n\n\u003cul\u003e\n\u003cli\u003eGroup Management: Enable to manage Okta group memberships\u003c/li\u003e\n\u003cli\u003eApp Management: Enable to manage Okta application assignments\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComplete Installation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to activate Okta Admin Pro\u003c/li\u003e\n\u003cli\u003eStart managing Okta accounts directly from Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eNeed Help?\u003c/h2\u003e\n\n\u003cp\u003eOur support team is ready to assist you with installation or any questions. \u003ca href=\"mailto:support@saasaid.com\"\u003eContact us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Okta Admin Pro: Your All-in-One Okta Management Solution\n\nTransform your IT support workflow by managing Okta user accounts directly from Zendesk tickets. Save time, reduce context switching, and deliver faster support to your users.\n\n## Key Features\n\n### 🔐 User Account Management\n- **Password Management**\n  - Send password reset emails to users\n  - Set passwords manually with customizable expiry\n  - Unlock accounts instantly\n  - Reset MFA enrollments\n  - Clear user sessions\n- **Account Control**\n  - Suspend and unsuspend accounts\n  - Deactivate accounts\n- **User Details**\n  - View user profile information\n  - View last login location and IP address\n\n### 👥 Group Management\n- View current group memberships\n- Add users to groups\n- Remove users from groups\n\n### 📱 Application Management\n- View assigned applications\n- Assign users to applications\n- Remove application assignments\n\n### 📝 Audit Log\n- Optionally log all actions as internal notes on the ticket\n- Notes include action taken, target user, agent name, and timestamp\n- Enable or disable via app settings\n\n## Why Choose Okta Admin Pro?\n\n- **Time-Saving**: Eliminate context switching between Okta and Zendesk\n- **Efficient**: Handle common IT requests in seconds\n- **Secure**: Built-in security best practices\n- **User-Friendly**: Intuitive interface within Zendesk\n\n## Data Handling \u0026 Privacy\n\nOkta Admin Pro is committed to protecting your data:\n\n- **Authentication**: Your Okta API token is stored securely using Zendesk's encrypted secure settings and is never exposed to end users or third parties.\n- **Data in Transit**: All communication between the app and your Okta tenant uses HTTPS encryption.\n- **No Data Storage**: The app does not store, cache, or persist any Okta user data outside of the Zendesk session. User information is fetched in real time and only displayed within the Zendesk agent interface.\n- **No External Data Sharing**: No customer, agent, or end-user data is sent to any third-party services other than your own Okta tenant.\n- **Analytics**: The app collects anonymous, non-personally-identifiable usage analytics (e.g., feature usage counts) to improve the product. No names, emails, ticket content, or Okta user data is collected.\n- **Minimal Permissions**: The app only requests the Okta API scopes necessary for its functionality (user management, group management, and application management).\n\nFor full details, please review our [Privacy Policy](https://www.saasaid.com/privacy-policy/).\n\n## About SaaSAid\n\nDeveloped by **SaaSAid**, a trusted provider of innovative SaaS solutions. Our tools are built with a focus on security, reliability, and IT support efficiency.\n\n## Support\n\nFor feedback or support, contact us at support@saasaid.com\n\n---\n*Transform your IT support workflow today with Okta Admin Pro*","raw_installation_instructions":"# Installation Guide\n\n## Prerequisites\n- Administrator permissions in Okta\n- Administrator permissions in Zendesk Support\n\n## Installation Steps\n\n1. **Create an Okta API Token**\n   - Navigate to [Okta API Token Creation](https://developer.okta.com/docs/guides/create-an-api-token/main/)\n   - Create a service account with admin credentials (recommended)\n   - Alternatively, use an existing admin account to create a temporary token\n\n2. **Install the App**\n   - Click the **Free trial** button in the Zendesk App Marketplace\n   - This will initiate the Okta Admin Pro setup in your Zendesk Support account\n\n3. **Configure Settings**\n   - Enter your Okta subdomain (e.g., for company.okta.com, enter `company`)\n   - Paste your API token from step 1\n   - Configure optional features:\n     - Group Management: Enable to manage Okta group memberships\n     - App Management: Enable to manage Okta application assignments\n\n4. **Complete Installation**\n   - Click **Install** to activate Okta Admin Pro\n   - Start managing Okta accounts directly from Zendesk tickets\n\n## Need Help?\nOur support team is ready to assist you with installation or any questions. [Contact us](mailto:support@saasaid.com)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1066102.apps.zdusercontent.com/1066102/assets/1777141549-02467d241a8f43ed1ddd7c841dd03119/logo-small.png","large_icon":"https://1066102.apps.zdusercontent.com/1066102/assets/1777141549-02467d241a8f43ed1ddd7c841dd03119/logo.png","screenshots":["https://1066102.apps.zdusercontent.com/1066102/assets/1777141549-02467d241a8f43ed1ddd7c841dd03119/screenshot-0.png","https://1066102.apps.zdusercontent.com/1066102/assets/1777141549-02467d241a8f43ed1ddd7c841dd03119/screenshot-1.png","https://1066102.apps.zdusercontent.com/1066102/assets/1777141549-02467d241a8f43ed1ddd7c841dd03119/screenshot-2.png"],"installation_count":3},{"id":1066925,"name":"AI Assistant","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3047129,"app_id":1066925,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-02T22:27:49Z","updated_at":"2024-09-02T22:27:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3047128,"app_id":1066925,"name":"widgetId","kind":"text","required":true,"position":1,"created_at":"2024-09-02T22:27:49Z","updated_at":"2024-09-02T22:27:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4615,"entity_id":1066925,"app_id":1066925,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-02T22:27:51.000Z","updated_at":"2024-09-02T22:27:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-02T22:27:49Z","updated_at":"2025-04-04T00:12:17Z","terms_conditions_url":null,"app_organization":{"id":6597,"name":"ChatBotKit","email":"contact@chatbotkit.com","website":"https://chatbotkit.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-24T17:36:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://chatbotkit.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-23T16:46:20Z","owner_id":269519,"author_name":"ChatBotKit","author_email":"contact@chatbotkit.com","author_url":"https://chatbotkit.com","short_description":"AI Assistant is a ChatBotKit app that helps you to provide better customer support.","long_description":"\u003cp\u003eChatBotKit\u0026#39;s AI Assistant is a state-of-the-art tool designed to transform customer support experiences. Leveraging advanced AI algorithms, AI Assistant understands and responds to customer queries, providing precise and relevant answers.\u003c/p\u003e\n\n\u003cp\u003eOur company, ChatBotKit, is committed to pushing the boundaries of AI technology to facilitate seamless and efficient customer interactions. Our AI Assistant is a testament to this mission. It empowers businesses to provide superior customer support by minimizing response times and maximizing query resolution efficiency.\u003c/p\u003e\n\n\u003cp\u003eBy integrating this tool into your support processes, you can significantly enhance your customer support quality and efficiency just as we did with our own support team. Our AI Assistant has helped us reduce response times by 50% and increase customer satisfaction by 30%. We did this by leveraging the AI Assistant\u0026#39;s Widget capabilities combined with ChatBotKit Skillset configurations that we tailored to our specific needs.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling AI Assistant requires a ChatBotKit account and a dedicated widget.\u003c/p\u003e\n\n\u003ch2\u003eAccount Setup\u003c/h2\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://chatbotkit.com\"\u003eChatBotKit\u003c/a\u003e to get a ChatBotKit account. You can sign up for a free account with a limited number of tokens per month, or choose from our paid plans for more usage.\u003c/p\u003e\n\n\u003ch2\u003eWidget Setup\u003c/h2\u003e\n\n\u003cp\u003eOnce you have an account, log in and navigate to Integrations. Create an AI Widget integration and customize it to your preference. For optimal integration with Zendesk, use the Zendesk AI Assistant Theme.\u003c/p\u003e\n\n\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eObtain the Widget ID from your ChatBotKit account.\u003c/li\u003e\n\u003cli\u003eInstall the app in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eEnter the Widget ID in the app settings.\u003c/li\u003e\n\u003cli\u003eSave the settings.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow, your AI Assistant is ready to use!\u003c/p\u003e\n","raw_long_description":"ChatBotKit's AI Assistant is a state-of-the-art tool designed to transform customer support experiences. Leveraging advanced AI algorithms, AI Assistant understands and responds to customer queries, providing precise and relevant answers.\n\nOur company, ChatBotKit, is committed to pushing the boundaries of AI technology to facilitate seamless and efficient customer interactions. Our AI Assistant is a testament to this mission. It empowers businesses to provide superior customer support by minimizing response times and maximizing query resolution efficiency.\n\nBy integrating this tool into your support processes, you can significantly enhance your customer support quality and efficiency just as we did with our own support team. Our AI Assistant has helped us reduce response times by 50% and increase customer satisfaction by 30%. We did this by leveraging the AI Assistant's Widget capabilities combined with ChatBotKit Skillset configurations that we tailored to our specific needs.\n","raw_installation_instructions":"Installing AI Assistant requires a ChatBotKit account and a dedicated widget.\n\n## Account Setup\n\nVisit [ChatBotKit](https://chatbotkit.com) to get a ChatBotKit account. You can sign up for a free account with a limited number of tokens per month, or choose from our paid plans for more usage.\n\n## Widget Setup\n\nOnce you have an account, log in and navigate to Integrations. Create an AI Widget integration and customize it to your preference. For optimal integration with Zendesk, use the Zendesk AI Assistant Theme.\n\n## Installation\n\n1. Obtain the Widget ID from your ChatBotKit account.\n2. Install the app in your Zendesk account.\n3. Enter the Widget ID in the app settings.\n4. Save the settings.\n\nNow, your AI Assistant is ready to use!\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1066925.apps.zdusercontent.com/1066925/assets/1729670507-a09c4458cb068819889b631feaffc283/logo-small.png","large_icon":"https://1066925.apps.zdusercontent.com/1066925/assets/1729670507-a09c4458cb068819889b631feaffc283/logo.png","screenshots":["https://1066925.apps.zdusercontent.com/1066925/assets/1729670507-a09c4458cb068819889b631feaffc283/screenshot-0.png","https://1066925.apps.zdusercontent.com/1066925/assets/1729670507-a09c4458cb068819889b631feaffc283/screenshot-1.png","https://1066925.apps.zdusercontent.com/1066925/assets/1729670507-a09c4458cb068819889b631feaffc283/screenshot-2.png"],"installation_count":2},{"id":1067145,"name":"Tasks and Subticket's by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3047579,"app_id":1067145,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-03T16:43:08Z","updated_at":"2024-09-03T16:43:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4616,"entity_id":1067145,"app_id":1067145,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0PuWFwfjIUomyPBppdbeX5v0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1363,"cost_type":"CostStripe","active":true,"created_at":"2024-09-03T16:43:10.000Z","updated_at":"2024-09-03T16:43:10.000Z","trial_days":12,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-03T16:43:08Z","updated_at":"2025-04-04T00:12:17Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[7,2,3],"date_published":"2024-09-16T20:18:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2024-09-16T19:23:08Z","owner_id":269519,"author_name":"Saasly","author_email":"support@saasly.in","author_url":"https://saasly.in","short_description":"Easily create, reuse, and manage tasks for better efficiency in Zendesk.","long_description":"\u003cp\u003eWhen you start using the Tasks and Subtickets app, you\u0026#39;ll quickly appreciate how effortless it is to create, rearrange, and complete tasks on the go. For task lists that you frequently use, you can save them for easy reuse and apply them to any ticket whenever necessary. And that\u0026#39;s just the beginning. This powerful project management tool offers much more, helping you achieve greater efficiency and organization within Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate, rearrange, and complete ad-hoc tasks on any ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConvert tasks into new tickets using configured ticket templates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave task lists and ticket templates for future reuse.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically create sub-tickets within task lists. (Comming Soon)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDevelop ticket templates for frequently needed tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd tags for completed and pending tasks in the ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout \u003ca href=\"https://saasly.in/\"\u003eSaasly\u003c/a\u003e:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSaasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFor Demo ( or ) Customization:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePlease reach out to us ( Support@saasly.in )\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease contact us to opt out of providing credit card information during the installation process and to access the free trial.\u003ca href=\"https://saasly.freshdesk.com/support/tickets/new\"\u003elink\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGo to this URL for deatialed installation guide: \u003ca href=\"https://saasly.in/apps/userguide/how-to-install-tasks-and-subtickets-by-saasly\"\u003ehttps://saasly.in/apps/userguide/how-to-install-tasks-and-subtickets-by-saasly\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"When you start using the Tasks and Subtickets app, you'll quickly appreciate how effortless it is to create, rearrange, and complete tasks on the go. For task lists that you frequently use, you can save them for easy reuse and apply them to any ticket whenever necessary. And that's just the beginning. This powerful project management tool offers much more, helping you achieve greater efficiency and organization within Zendesk.\n\n##Features:\n\n- Create, rearrange, and complete ad-hoc tasks on any ticket.\n\n- Convert tasks into new tickets using configured ticket templates.\n\n- Save task lists and ticket templates for future reuse.\n\n- Automatically create sub-tickets within task lists. (Comming Soon)\n\n- Develop ticket templates for frequently needed tickets.\n\n- Add tags for completed and pending tasks in the ticket.\n\n##About [Saasly](https://saasly.in/):\n\n- Saasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!\n\n##For Demo ( or ) Customization:\n\n- Please reach out to us ( Support@saasly.in )\n\n__Please contact us to opt out of providing credit card information during the installation process and to access the free trial.[link] ( https://saasly.freshdesk.com/support/tickets/new )__","raw_installation_instructions":"Go to this URL for deatialed installation guide: [https://saasly.in/apps/userguide/how-to-install-tasks-and-subtickets-by-saasly](https://saasly.in/apps/userguide/how-to-install-tasks-and-subtickets-by-saasly)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1067145.apps.zdusercontent.com/1067145/assets/1725381910-e3c07f335c756766adcc308b443266c2/logo-small.png","large_icon":"https://1067145.apps.zdusercontent.com/1067145/assets/1725381910-e3c07f335c756766adcc308b443266c2/logo.png","screenshots":["https://1067145.apps.zdusercontent.com/1067145/assets/1725381910-e3c07f335c756766adcc308b443266c2/screenshot-0.png","https://1067145.apps.zdusercontent.com/1067145/assets/1725381910-e3c07f335c756766adcc308b443266c2/screenshot-1.png","https://1067145.apps.zdusercontent.com/1067145/assets/1725381910-e3c07f335c756766adcc308b443266c2/screenshot-2.png"],"installation_count":1},{"id":1067201,"name":"P+ Self Service Portal","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":3047752,"app_id":1067201,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-03T21:57:43Z","updated_at":"2024-09-03T21:57:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4617,"entity_id":1067201,"app_id":1067201,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-03T21:57:44.000Z","updated_at":"2024-09-03T21:57:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-03T21:57:43Z","updated_at":"2026-02-02T07:56:07Z","terms_conditions_url":"https://www.getadelante.com/terms-conditions","app_organization":{"id":1728,"name":"Premium Plus","email":"support@premiumplus.io","website":"https://premiumplus.io?utm_campaign=18910722-Zendesk_Marketplace_Listing\u0026utm_source=zendesk-marketplace-partner","country_code":"BE","stripe_account_id":null,"state":"published"},"locations":[7,2],"date_published":"2024-10-09T18:17:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","nav_bar"],"last_update_time":"2024-12-02T22:57:11Z","owner_id":269519,"author_name":"Adelante","author_email":"support@premiumplus.io","author_url":"https://www.getadelante.com/","short_description":"Manage your Zendesk subscription easily via the new P+ self-service portal.","long_description":"\u003cp\u003eIt\u0026#39;s time to take control and simplify your Zendesk experience—\u003cstrong\u003efor free\u003c/strong\u003e. 🚨\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eIntroducing the Premium Plus Self-Service Portal\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eExclusively available \u003cstrong\u003efor free\u003c/strong\u003e to all Premium Plus customers, our app puts the power back in your hands. 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Our mission is to make your Zendesk experience as smooth and efficient as possible.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eReady to simplify your Zendesk management—for free?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eInstall the \u003cstrong\u003ePremium Plus Self-Service Portal\u003c/strong\u003e now and take the hassle out of account management. It\u0026#39;s \u003cstrong\u003ecompletely free\u003c/strong\u003e for all Premium Plus customers!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your self-service portal\u003c/p\u003e\n","raw_long_description":"It's time to take control and simplify your Zendesk experience—**for free**. 🚨\n\n---\n\n## **Introducing the Premium Plus Self-Service Portal**\n\nExclusively available **for free** to all Premium Plus customers, our app puts the power back in your hands. With the Premium Plus Self-Service Portal, you can:\n\n**- Easily view all your Zendesk billing information**—no digging required.\n\n**- Request user additions, account upgrades, or downgrades**—all self-service.\n\n3️⃣ **Reach out to the Premium Plus support team via chat** and get faster response times.\n\n---\n\n## **Who is this for?**\n\n👉🏼 **Are you a Premium Plus customer looking to streamline your Zendesk account management?**\n\n👉🏼 **Want faster responses from your dedicated Premium Plus support when you need help?**\n\nIf you answered “Yes”, the **Premium Plus Self-Service Portal is for you—and it's completely free!**\n\n---\n\n## **How does it work?**\n\n👀 **Intuitive Dashboard:** Access a user-friendly dashboard for all your Zendesk account needs.\n\n💡 **Instant Billing Info:** View all your billing details at a glance—no more hunting through emails or invoices.\n\n⚙️ **Automated Requests:** Add or remove users, upgrade or downgrade plans with just a few clicks.\n\n💬 **Fast Support via Chat:** Connect with our support team for immediate assistance.\n\n---\n\n## **Get more out of your Zendesk experience**\n\nOn top of simplifying account management, you can also:\n\n🔔 **Real-Time Notifications:** Get instant updates on billing changes or account modifications.\n\n📊 **Analytics Dashboard:** Monitor your account usage and usage-based products, and optimize your plan accordingly.\n\n🎯 **Customizable Add-ons:** Tailor your Zendesk to fit your specific needs.\n\n📞 **Priority Support:** Enjoy faster response times from our dedicated support team via chat.\n\n---\n\n## **FAQ**\n\n**How do I access the self-service portal?**\n\nSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It's **free** for all Premium Plus customers.\n\n---\n\n**Is there any additional cost to use the app?**\n\nNope! The Premium Plus Self-Service Portal is **completely free** for all our customers.\n\n---\n\n**How long does the setup take?**\n\nSetup is a breeze—install the app, log in, and you're good to go in less than a minute.\n\n---\n\n**How secure is my billing and account information?**\n\nData security is our top priority. Here's how we keep your information secure:\n\n- **Advanced Encryption:** We use secure encryption protocols to protect your data.\n- **Compliance:** We comply with GDPR and other data protection regulations.\n\n**Can I still contact Premium Plus support the traditional way?**\n\nAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\n\n---\n\n**Does the app work with all Zendesk accounts?**\n\nThe Premium Plus Self-Service Portal is designed exclusively for Premium Plus customers using Zendesk. If you're not yet a Premium Plus Zendesk customer, contact us and we'll be happy to assist.\n\n---\n\n**How does the app handle account upgrades and downgrades?**\n\nWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You'll receive a confirmation once the process is complete.\n\n---\n\n**Who are you guys?**\n\nPremium Plus is a leading Zendesk Reseller and Premier Partner. We've been helping businesses optimize their customer service platforms for over a decade. Our mission is to make your Zendesk experience as smooth and efficient as possible.\n\n---\n\n## **Ready to simplify your Zendesk management—for free?**\n\nInstall the **Premium Plus Self-Service Portal** now and take the hassle out of account management. It's **completely free** for all Premium Plus customers!\n","raw_installation_instructions":"Install the app and open the navigation bar window to get access to your self-service 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IT support requests quickly and efficiently by managing Google Workspace user accounts directly from the Zendesk ticket interface. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://saasaid.com/wp-content/uploads/2024/09/GoogleResetPassword-1.gif\" alt=\"image\"\u003e** \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUser Account Actions:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReset account passwords (including forcing users to reset their password upon next login) \u003c/li\u003e\n\u003cli\u003eReset 2 Step Verification (2SV) on accounts \u003c/li\u003e\n\u003cli\u003eLog out user from all web sessions \u003c/li\u003e\n\u003cli\u003eWipe all Oauth tokens \u003c/li\u003e\n\u003cli\u003eSuspend / Unsuspend accounts \u003c/li\u003e\n\u003cli\u003eDeactivate accounts \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGroup Actions:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView current Google Workspace group memberships \u003c/li\u003e\n\u003cli\u003eAdd user to Google Workspace groups \u003c/li\u003e\n\u003cli\u003eRemove user from Google Workspace groups \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app is developed by \u003cstrong\u003eSaaSAid\u003c/strong\u003e, a trusted provider of innovative solutions designed to enhance the functionality of leading SaaS platforms. Our tools are built with security, reliability, and IT support teams in mind. \u003c/p\u003e\n\n\u003cp\u003eFor feedback or support, please visit our website \u003ca href=\"https://www.saasaid.com\"\u003ehttps://www.saasaid.com\u003c/a\u003e or email support@saasaid.com. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need \u003cstrong\u003eadministrator\u003c/strong\u003e permissions in both Google Workspace and Zendesk Support in order to complete the installation of this app.\u003c/p\u003e\n\n\u003cp\u003eTo install the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003ca href=\"https://saasaid.com/docs/google-admin-pro/installation-setup/\"\u003eCreate your Google Workspace Service Account\u003c/a\u003e by following the instructions listed on our knowledgebase article. We recommend you follow best practices listed by Google to create a service account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eFree trial\u003c/strong\u003e button in the Zendesk App Marketplace to set up the Google Admin Pro app in your Zendesk Support account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Google Workspace domain (e.g., if your email address is abc@company.com, enter \u003ccode\u003ecompany.com\u003c/code\u003e as the domain).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the .json service account key file obtained from Google Workspace and copy paste it in its entirety into the \u003ccode\u003eService Account JSON\u003c/code\u003e field.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptionally, you can turn on or off Group management on this screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003eInstall\u003c/strong\u003e button to finalize the installation and enjoy the benefits of having the ability to resolve Google Workspace support tickets directly within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need any assistance during or after installation, please don\u0026#39;t hesitate to visit our website \u003ca href=\"https://www.saasaid.com\"\u003ehttps://www.saasaid.com\u003c/a\u003e or \u003ca href=\"mailto:support@saasaid.com\"\u003econtact\u003c/a\u003e our support team via email.\u003c/p\u003e\n","raw_long_description":"**Solve your everyday IT support requests quickly and efficiently by managing Google Workspace user accounts directly from the Zendesk ticket interface. \n\n ![image](https://saasaid.com/wp-content/uploads/2024/09/GoogleResetPassword-1.gif)** \n\n **User Account Actions:** \n\n - Reset account passwords (including forcing users to reset their password upon next login) \n - Reset 2 Step Verification (2SV) on accounts \n - Log out user from all web sessions \n - Wipe all Oauth tokens \n - Suspend / Unsuspend accounts \n - Deactivate accounts \n\n **Group Actions:** \n\n - View current Google Workspace group memberships \n - Add user to Google Workspace groups \n - Remove user from Google Workspace groups \n\n This app is developed by **SaaSAid**, a trusted provider of innovative solutions designed to enhance the functionality of leading SaaS platforms. Our tools are built with security, reliability, and IT support teams in mind. \n\n For feedback or support, please visit our website [https://www.saasaid.com](https://www.saasaid.com) or email support@saasaid.com. \n","raw_installation_instructions":"You need **administrator** permissions in both Google Workspace and Zendesk Support in order to complete the installation of this app.\n\nTo install the app:\n\n1. [Create your Google Workspace Service Account](https://saasaid.com/docs/google-admin-pro/installation-setup/) by following the instructions listed on our knowledgebase article. We recommend you follow best practices listed by Google to create a service account.\n\n2. Click the **Free trial** button in the Zendesk App Marketplace to set up the Google Admin Pro app in your Zendesk Support account.\n\n3. Enter your Google Workspace domain (e.g., if your email address is abc@company.com, enter `company.com` as the domain).\n\n4. Open the .json service account key file obtained from Google Workspace and copy paste it in its entirety into the `Service Account JSON` field.\n\n5. Optionally, you can turn on or off Group management on this screen.\n\n6. Click on the **Install** button to finalize the installation and enjoy the benefits of having the ability to resolve Google Workspace support tickets directly within Zendesk.\n\nIf you need any assistance during or after installation, please don't hesitate to visit our website [https://www.saasaid.com](https://www.saasaid.com) or [contact](mailto:support@saasaid.com) our support team via email.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1067218.apps.zdusercontent.com/1067218/assets/1726178461-0a5a6419b58020e2d1bb25b59daf3b55/logo-small.png","large_icon":"https://1067218.apps.zdusercontent.com/1067218/assets/1726178461-0a5a6419b58020e2d1bb25b59daf3b55/logo.png","screenshots":["https://1067218.apps.zdusercontent.com/1067218/assets/1726178461-0a5a6419b58020e2d1bb25b59daf3b55/screenshot-0.png","https://1067218.apps.zdusercontent.com/1067218/assets/1726178461-0a5a6419b58020e2d1bb25b59daf3b55/screenshot-1.png","https://1067218.apps.zdusercontent.com/1067218/assets/1726178461-0a5a6419b58020e2d1bb25b59daf3b55/screenshot-2.png"],"installation_count":0},{"id":1067570,"name":"ClickSend SMS","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3048659,"app_id":1067570,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-05T05:33:03Z","updated_at":"2024-09-05T05:33:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3048656,"app_id":1067570,"name":"username","kind":"hidden","required":false,"position":1,"created_at":"2024-09-05T05:33:03Z","updated_at":"2024-09-05T05:33:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3048657,"app_id":1067570,"name":"api_key","kind":"hidden","required":false,"position":2,"created_at":"2024-09-05T05:33:03Z","updated_at":"2024-09-05T05:33:03Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3048658,"app_id":1067570,"name":"is_auth_valid","kind":"hidden","required":false,"position":3,"created_at":"2024-09-05T05:33:03Z","updated_at":"2024-09-05T05:33:03Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":4623,"entity_id":1067570,"app_id":1067570,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-05T05:33:04.000Z","updated_at":"2024-09-05T05:33:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-05T05:33:02Z","updated_at":"2025-04-04T00:12:17Z","terms_conditions_url":"https://www.clicksend.com/en/legal/terms-of-service/","app_organization":{"id":6601,"name":"Sinch ClickSend","email":"support@clicksend.com","website":"https://www.clicksend.com","country_code":"AU","stripe_account_id":null,"state":null},"locations":[2,3,1,7],"date_published":"2024-09-11T18:17:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.clicksend.com/pricing/"},"location_names":["nav_bar","ticket_sidebar","top_bar","background"],"last_update_time":"2024-12-02T23:23:34Z","owner_id":269519,"author_name":"ClickSend","author_email":"integrations@clicksend.com","author_url":"https://www.clicksend.com","short_description":"Send SMS from tickets + bulk SMS campaigns. Free replies. No platform fees.","long_description":"\u003ch1\u003eLevel-up customer support with ClickSend SMS for Zendesk.\u003c/h1\u003e\n\n\u003cp\u003eSend and receive text messages seamlessly within Zendesk, enhancing your customer support capabilities globally.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend and receive SMS Improve ticket support by sending SMS directly to contacts. Create customisable SMS templates to streamline workflows. \u003c/li\u003e\n\u003cli\u003eSend texts to thousands of customers Reach up to 1,000 customers at once by sending personalized bulk SMS from Zendesk.\u003c/li\u003e\n\u003cli\u003eUse the filter to send SMS to Zendesk groups\u003c/li\u003e\n\u003cli\u003eEasily send texts to different groups using the filter within Zendesk.\u003c/li\u003e\n\u003cli\u003eSchedule messages to send on certain times and dates Schedule messages to automatically send, perfect for reaching customers in different timezones.\u003c/li\u003e\n\u003cli\u003eFind, solve, and answer messages quickly Receive SMS all in one place for comprehensive conversation history. Search by keyword or filter messages by unsolved, unassigned, open, updated, or closed.\u003c/li\u003e\n\u003cli\u003eUse Placeholders to personalise SMS to large groups Personalize messages in large sends with customer details, such as name and more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIntegrate Zendesk with ClickSend in a few easy steps. Follow this helpful guide: \u003ca href=\"https://help.clicksend.com/article/kfunyr72ye-how-to-set-up-sms-with-zendesk-and-click-send\"\u003eLearn to set up SMS with Zendesk and ClickSend\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eAbout ClickSend\u003c/h2\u003e\n\n\u003cp\u003eClickSend is a global SMS platform that helps you reach your customers, no matter where they are in the world. With rock-solid reliability, simple setup, and pay-as-you-go pricing—trusted by over 90,000 businesses.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling the ClickSend App in Zendesk is as easy as 1,2,3.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the \u0026#39;Install\u0026#39; button above. Select the subdomain where you want the app to be installed.\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to the install page in your admin dashboard. Once you’re there, fill in the details and install in your Zendesk instance. \u003c/li\u003e\n\u003cli\u003eNow, you need to sign in to ClickSend. Find ClickSend App on the left of your Zendesk Support. Open the ClickSend app and enter your Username and API Key provided by ClickSend.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need help, please \u003ca href=\"https://www.clicksend.com/en/help/\"\u003econtact support\u003c/a\u003e. They\u0026#39;re online 24/7.\u003c/p\u003e\n","raw_long_description":"# Level-up customer support with ClickSend SMS for Zendesk.\n\nSend and receive text messages seamlessly within Zendesk, enhancing your customer support capabilities globally.\n\n## Key Features\n\n- Send and receive SMS Improve ticket support by sending SMS directly to contacts. Create customisable SMS templates to streamline workflows. \n- Send texts to thousands of customers Reach up to 1,000 customers at once by sending personalized bulk SMS from Zendesk.\n- Use the filter to send SMS to Zendesk groups\n- Easily send texts to different groups using the filter within Zendesk.\n- Schedule messages to send on certain times and dates Schedule messages to automatically send, perfect for reaching customers in different timezones.\n- Find, solve, and answer messages quickly Receive SMS all in one place for comprehensive conversation history. Search by keyword or filter messages by unsolved, unassigned, open, updated, or closed.\n- Use Placeholders to personalise SMS to large groups Personalize messages in large sends with customer details, such as name and more.\n\nIntegrate Zendesk with ClickSend in a few easy steps. Follow this helpful guide: [Learn to set up SMS with Zendesk and ClickSend](https://help.clicksend.com/article/kfunyr72ye-how-to-set-up-sms-with-zendesk-and-click-send).\n\n## About ClickSend\n\nClickSend is a global SMS platform that helps you reach your customers, no matter where they are in the world. With rock-solid reliability, simple setup, and pay-as-you-go pricing—trusted by over 90,000 businesses.","raw_installation_instructions":"Installing the ClickSend App in Zendesk is as easy as 1,2,3.\n\n1. Click on the 'Install' button above. Select the subdomain where you want the app to be installed.\n2. You’ll be redirected to the install page in your admin dashboard. Once you’re there, fill in the details and install in your Zendesk instance. \n3. Now, you need to sign in to ClickSend. Find ClickSend App on the left of your Zendesk Support. Open the ClickSend app and enter your Username and API Key provided by ClickSend.\n\nIf you need help, please [contact support](https://www.clicksend.com/en/help/). They're online 24/7.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1067570.apps.zdusercontent.com/1067570/assets/1733097699-04162cdf90262f58372220cc647f201e/logo-small.png","large_icon":"https://1067570.apps.zdusercontent.com/1067570/assets/1733097699-04162cdf90262f58372220cc647f201e/logo.png","screenshots":["https://1067570.apps.zdusercontent.com/1067570/assets/1733097699-04162cdf90262f58372220cc647f201e/screenshot-0.png","https://1067570.apps.zdusercontent.com/1067570/assets/1733097699-04162cdf90262f58372220cc647f201e/screenshot-1.png","https://1067570.apps.zdusercontent.com/1067570/assets/1733097699-04162cdf90262f58372220cc647f201e/screenshot-2.png"],"installation_count":34},{"id":1067913,"name":"Merge Ticket by New Aim","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3049853,"app_id":1067913,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-06T10:49:09Z","updated_at":"2024-09-06T10:49:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4624,"entity_id":1067913,"app_id":1067913,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-06T10:49:11.000Z","updated_at":"2024-09-06T10:49:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-06T10:49:09Z","updated_at":"2026-03-05T03:34:46Z","terms_conditions_url":null,"app_organization":{"id":6524,"name":"New Aim Pty. Ltd","email":"it@newaim.com.au","website":"https://newaim.com.au","country_code":"AU","stripe_account_id":null,"state":"unpublished"},"locations":[2],"date_published":"2024-09-11T16:34:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-09-06T10:49:09Z","owner_id":269519,"author_name":"New Aim","author_email":"it@newaim.com.au","author_url":"https://www.newaim.com.au/","short_description":"Seamlessly merge tickets to enhance workflow efficiency and ticket management","long_description":"\u003ch2\u003eEffortlessly streamline your ticket management with our ticket merging app.\u003c/h2\u003e\n\n\u003cp\u003eEnhance your workflow efficiency by automatically merging related tickets based on predefined rules. \u003cbr\u003e\nManually merging tickets in Zendesk can be time-consuming and prone to errors, especially when there\u0026#39;s a backlog. Our app automatically merges tickets from the same brand and requester with the same subject, reducing the workload and minimizing human errors. Depending on the customer, an ongoing email conversation might come through as a new ticket—our app takes care of that for you, reducing your headache and keeping your support process smooth and efficient.\u003c/p\u003e\n\n\u003ch2\u003eMerge Ticket Rules\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSame brand, same requester, same subject (if the ticket has no subject, it will not do anything) \u003c/li\u003e\n\u003cli\u003eEmail channel only \u003c/li\u003e\n\u003cli\u003eMerge Window: 1 month \u003c/li\u003e\n\u003cli\u003eTarget ticket status is less than solved \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eMerge ticket direction:\u003c/h2\u003e\n\n\u003cp\u003eWe keep it simple. The app is set up so that new tickets will always be merged into the older (original) ticket. \u003c/p\u003e\n\n\u003ch2\u003eResult:\u003c/h2\u003e\n\n\u003cp\u003eThe new ticket will be set to Closed. The target ticket will have the new ticket contents merged. After the merge, the target ticket will be set to Open.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstall the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; \u003c/li\u003e\n\u003cli\u003eLocate the app on the navbar \u003c/li\u003e\n\u003cli\u003eClick on ‘Authorize’ to authorize the API access \u003c/li\u003e\n\u003cli\u003eWebhook is established automatically (named \u0026#39;Webhook for Merge Ticket by New Aim app\u0026#39;, feel free to double check via Webhook in Zendesk Admin) \u003c/li\u003e\n\u003cli\u003eSet up triggers for which brand of tickets you want merged, then include Action to notify by active webhook for \u0026#39;Webhook for Merge Ticket by New Aim app\u0026#39;, There\u0026#39;s no need to add URL parameters here, as they were automatically set when the webhook was created in step 4 \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUninstall the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eDeauthorize the app from the navbar \u003c/li\u003e\n\u003cli\u003eDelete the trigger set up for the \u0026#39;Merge Ticket by New Aim\u0026#39; app \u003c/li\u003e\n\u003cli\u003eManually remove the \u0026#39;Webhook for Merge Ticket by New Aim app\u0026#39; in Zendesk Admin. Although it was created automatically during setup, you\u0026#39;ll need to delete it yourself for security reasons \u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Uninstall\u0026#39;\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## Effortlessly streamline your ticket management with our ticket merging app. \n\nEnhance your workflow efficiency by automatically merging related tickets based on predefined rules. \nManually merging tickets in Zendesk can be time-consuming and prone to errors, especially when there's a backlog. Our app automatically merges tickets from the same brand and requester with the same subject, reducing the workload and minimizing human errors. Depending on the customer, an ongoing email conversation might come through as a new ticket—our app takes care of that for you, reducing your headache and keeping your support process smooth and efficient.\n## Merge Ticket Rules \n\n* Same brand, same requester, same subject (if the ticket has no subject, it will not do anything) \n* Email channel only \n* Merge Window: 1 month \n* Target ticket status is less than solved \n\n## Merge ticket direction: \n\nWe keep it simple. The app is set up so that new tickets will always be merged into the older (original) ticket. \n## Result: \n\nThe new ticket will be set to Closed. The target ticket will have the new ticket contents merged. After the merge, the target ticket will be set to Open.","raw_installation_instructions":"## Install the App \n\n1. Click 'Install' \n2. Locate the app on the navbar \n3. Click on ‘Authorize’ to authorize the API access \n4. Webhook is established automatically (named 'Webhook for Merge Ticket by New Aim app', feel free to double check via Webhook in Zendesk Admin) \n5. Set up triggers for which brand of tickets you want merged, then include Action to notify by active webhook for 'Webhook for Merge Ticket by New Aim app', There's no need to add URL parameters here, as they were automatically set when the webhook was created in step 4 \n\n## Uninstall the App \n\n1. Deauthorize the app from the navbar \n2. Delete the trigger set up for the 'Merge Ticket by New Aim' app \n3. Manually remove the 'Webhook for Merge Ticket by New Aim app' in Zendesk Admin. Although it was created automatically during setup, you'll need to delete it yourself for security reasons \n4. Click 'Uninstall'","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1067913.apps.zdusercontent.com/1067913/assets/1725619604-70f8b44c6e5a674fc289fefb613f2827/logo-small.png","large_icon":"https://1067913.apps.zdusercontent.com/1067913/assets/1725619604-70f8b44c6e5a674fc289fefb613f2827/logo.png","screenshots":["https://1067913.apps.zdusercontent.com/1067913/assets/1725619604-70f8b44c6e5a674fc289fefb613f2827/screenshot-0.png","https://1067913.apps.zdusercontent.com/1067913/assets/1725619604-70f8b44c6e5a674fc289fefb613f2827/screenshot-1.png","https://1067913.apps.zdusercontent.com/1067913/assets/1725619604-70f8b44c6e5a674fc289fefb613f2827/screenshot-2.png"],"installation_count":9},{"id":1068603,"name":"AI Summary Assistant","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3051711,"app_id":1068603,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3051704,"app_id":1068603,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2024-09-10T00:58:56Z","updated_at":"2024-09-10T00:58:56Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3051705,"app_id":1068603,"name":"aiEngine","kind":"text","required":true,"position":2,"created_at":"2024-09-10T00:58:56Z","updated_at":"2024-09-10T00:58:56Z","default_value":"openai","secure":false,"scopes":null,"options":null},{"id":3051706,"app_id":1068603,"name":"aiEngineModel","kind":"text","required":true,"position":3,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":"gpt-4o-mini","secure":false,"scopes":null,"options":null},{"id":3051707,"app_id":1068603,"name":"generateCloseSummary","kind":"checkbox","required":false,"position":4,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3051708,"app_id":1068603,"name":"summaryPrompt","kind":"text","required":true,"position":5,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":"You are a support agent bot tasked with generating a detailed summary of the ticket based on the data provided. The output must be in three sections describing: 1) Sentament of the customer as positive, neutral, or negative (and the reason why this was determined), 2) What the problem is as a formatted paragraph, 3) What happened to troubleshoot the issue, 4) How the issue was ultimately resolved (if the issue has been resolved). Only include this section if the ticket.status is marked as solved. The output should include rich text formatting including paragraphs, line breaks, bullets, numbered lists, etc... where applicable. The output must be in HTML format and should include multiple sections for each of the requested information. Only include what would be in the html body portion of the HTML. Do not summarize each individual comment specified but rather use them as context to generate the summarized content.","secure":false,"scopes":null,"options":null},{"id":3051709,"app_id":1068603,"name":"subjectPrompt","kind":"text","required":true,"position":6,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":"You are a support agent bot tasked with generating a brief (less than 10 words) 'subject' for of the ticket based on the provided ticket data. Use only the comments to help generate the subject. The output should not be the same as the 'ticket.subject' json value. The subject should concicely describe the ticket. The output must be in plain format.","secure":false,"scopes":null,"options":null},{"id":3051710,"app_id":1068603,"name":"nextCommentPrompt","kind":"text","required":true,"position":7,"created_at":"2024-09-10T00:58:57Z","updated_at":"2024-09-10T00:58:57Z","default_value":"You are a support agent bot tasked with generating a reply to a support ticket for the customer. Given the context provided, generate a 'next reply' that could be used to send to the customer. The output must be in HTML format and should incldue necessary formatting for line breaks, paragraphs, ordered and unordered lists, etc. There should be an extra line break between any paragraphs.","secure":false,"scopes":null,"options":null}],"plans":[{"id":4629,"entity_id":1068603,"app_id":1068603,"amount":999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PxIAXFDPrDeazfWrQwqJrnF","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":1369,"cost_type":"CostStripe","active":true,"created_at":"2024-09-10T00:58:59.000Z","updated_at":"2024-09-10T00:58:59.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-10T00:58:55Z","updated_at":"2025-04-04T00:12:18Z","terms_conditions_url":"https://apps.schreindawg.com/terms.html","app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[3,4,7],"date_published":"2024-09-11T18:20:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","background"],"last_update_time":"2024-09-11T18:19:15Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.com","author_url":"https://apps.schreindawg.com","short_description":"Use AI to generate and save ticket summaries and assist in other ticket actions","long_description":"\u003cp\u003eUse AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.\u003c/p\u003e\n\n\u003cp\u003eThis app is a paid app that uses API services from OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app!\u003c/p\u003e\n\n\u003cp\u003eThe app allows users to:\u003c/p\u003e\n\n\u003cp\u003e*Generate a summary for the ticket\u003c/p\u003e\n\n\u003cp\u003e*Store the last generated summary for quick reference\u003cbr\u003e\n*Save the summary upon solving of the ticket\u003c/p\u003e\n\n\u003cp\u003e*Suggest the best ticket subject\u003c/p\u003e\n\n\u003cp\u003e*Suggest the \u0026#39;next best\u0026#39; comment\u003c/p\u003e\n\n\u003cp\u003eThis great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and will help make reviewing tickets a breeze. Since you can customize each prompt, it gives you granular control over each response output generated by the API.\u003c/p\u003e\n\n\u003cp\u003eNote: Saving of summaries only happens via the UI when tickets are solved by agents using the app and does not save a summary of the ticket when solved by a trigger or API.\u003c/p\u003e\n\n\u003cp\u003eThis app uses API keys from OpenAI, Google, or Perplexity.AI. You must already have an account with access to API keys with either of these services to take advantage of this app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app into your instance. You will need a valid API key from either OpenAI, Google, or Perplexity.AI to continue. Enter the required fields and modify your system prompt message to generate the best summary for your business needs. Once installed agents will see a new ticket sidebar app to use.\u003c/p\u003e\n","raw_long_description":"Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.\n\nThis app is a paid app that uses API services from OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app!\n\n\n\nThe app allows users to:\n\n*Generate a summary for the ticket\n\n*Store the last generated summary for quick reference\n*Save the summary upon solving of the ticket\n\n*Suggest the best ticket subject\n\n*Suggest the 'next best' comment\n\n\n\nThis great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and will help make reviewing tickets a breeze. Since you can customize each prompt, it gives you granular control over each response output generated by the API.\n\nNote: Saving of summaries only happens via the UI when tickets are solved by agents using the app and does not save a summary of the ticket when solved by a trigger or API.\n\n\n\n\n\nThis app uses API keys from OpenAI, Google, or Perplexity.AI. You must already have an account with access to API keys with either of these services to take advantage of this app.","raw_installation_instructions":"Install the app into your instance. You will need a valid API key from either OpenAI, Google, or Perplexity.AI to continue. Enter the required fields and modify your system prompt message to generate the best summary for your business needs. Once installed agents will see a new ticket sidebar app to use.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1068603.apps.zdusercontent.com/1068603/assets/1726078628-cccccd4cac85003852242b0d46e4932f/logo-small.png","large_icon":"https://1068603.apps.zdusercontent.com/1068603/assets/1726078628-cccccd4cac85003852242b0d46e4932f/logo.png","screenshots":["https://1068603.apps.zdusercontent.com/1068603/assets/1726078628-cccccd4cac85003852242b0d46e4932f/screenshot-0.png","https://1068603.apps.zdusercontent.com/1068603/assets/1726078628-cccccd4cac85003852242b0d46e4932f/screenshot-1.png","https://1068603.apps.zdusercontent.com/1068603/assets/1726078628-cccccd4cac85003852242b0d46e4932f/screenshot-2.png"],"installation_count":1},{"id":1068725,"name":"Relay.app","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-10T10:53:27Z","updated_at":"2026-02-06T19:59:13Z","terms_conditions_url":null,"app_organization":{"id":5949,"name":"Relay.app","email":"support@relay.app","website":"https://www.relay.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-09-11T20:12:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.relay.app/pricing"},"location_names":[],"last_update_time":"2026-02-06T19:59:11Z","owner_id":269519,"author_name":"Relay.app Inc.","author_email":"support@relay.app","author_url":"https://www.relay.app","short_description":"Build an AI team that works for you","long_description":"\u003cp\u003eRelay.app is the easiest way to create a team of AI agents that work for you across Zendesk, Gmail, Notion, HubSpot and hundreds of other apps. Relay.app agents work for you proactively day and night and get better over time.\u003c/p\u003e\n\n\u003cp\u003eRelay.app agents do real work in your existing tools. \u003cbr\u003e\nDescribe what you want done (or build it manually), and Relay.app turns it into a transparent, predictable workflow you can inspect and edit.\u003c/p\u003e\n\n\u003ch3\u003eTeach your agents new skills in plain English\u003c/h3\u003e\n\n\u003cp\u003eDescribe what you want done and your Relay.app Agent turns it into a visual workflow you can inspect. Every step is explicit, so you always know what runs, in what order, and why.\u003c/p\u003e\n\n\u003cp\u003eRefine it by prompting changes or editing the flow manually. When it runs, you get a full task history so you can review exactly what happened.\u003c/p\u003e\n\n\u003ch3\u003eWork with the apps you already use\u003c/h3\u003e\n\n\u003cp\u003eRelay.app Agents do work in the apps your team already uses, with fine-grained control over what each skill can access and do. You decide what your Agent is allowed to do in each app. Limit data access to specific labels, databases, tables, and distinguish between read and write access.\u003c/p\u003e\n\n\u003ch3\u003ePowerful AI, predictable workflows\u003c/h3\u003e\n\n\u003cp\u003eAgents leverage AI for the things it is uniquely great at, like extraction, summarization, and content creation. AI steps are just another step in the workflow: they fit neatly into the same reliable, inspectable system as everything else.\u003c/p\u003e\n\n\u003cp\u003eLet Relay.app pick the best model for the job, or select a specific one to use. Relay.app has built-in AI actions for common tasks like extraction and summarization, plus more advanced capabilities like audio transcription, text-to-speech, and image creation.\u003c/p\u003e\n\n\u003ch3\u003eA human in the loop when the stakes are high\u003c/h3\u003e\n\n\u003cp\u003eSome tasks deserve human judgment. Turn on review and your agent pauses before high impact actions, then asks you to take a look. You can approve it, tweak it, or send it back for another pass. For example, review an email before it goes to a key customer, or approve any outgoing payment above $100.\u003c/p\u003e\n\n\u003cp\u003eYou can enable Human in the Loop for any AI step with a single switch. You can also add manual approval and data entry steps anywhere in a workflow, so you and your team stay in control while the agent handles the busywork.\u003c/p\u003e\n\n\u003ch3\u003eMore info\u003c/h3\u003e\n\n\u003cp\u003eVisit Relay.app\u0026#39;s \u003ca href=\"https://www.relay.app/apps/zendesk/integrations\"\u003eZendesk integrations\u003c/a\u003e page for more details on the Relay.app Zendesk integration and for example workflows showing how to integrate Zendesk with many other popular apps.\u003c/p\u003e\n\n\u003cp\u003eRelay.app is \u003ca href=\"https://www.relay.app/security\"\u003eSOC 2 Type II certified\u003c/a\u003e and GDPR compliant. Our privacy policy is available at \u003ca href=\"https://www.relay.app/privacy\"\u003ewww.relay.app/privacy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eAdd an agent to your team in 4 simple steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate a free account at \u003ca href=\"https://www.relay.app/\"\u003ewww.relay.app\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003ccode\u003eCreate new agent\u003c/code\u003e and give your new agent a name\u003c/li\u003e\n\u003cli\u003eTeach your agent its first skill simply by describing what it should do\u003c/li\u003e\n\u003cli\u003eGive your agent feedback to help it improve over time\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions, contact our support team at \u003ca href=\"mailto:support@relay.app\"\u003esupport@relay.app\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Relay.app is the easiest way to create a team of AI agents that work for you across Zendesk, Gmail, Notion, HubSpot and hundreds of other apps. Relay.app agents work for you proactively day and night and get better over time.\n\nRelay.app agents do real work in your existing tools. \nDescribe what you want done (or build it manually), and Relay.app turns it into a transparent, predictable workflow you can inspect and edit.\n\n\n### Teach your agents new skills in plain English\n\nDescribe what you want done and your Relay.app Agent turns it into a visual workflow you can inspect. Every step is explicit, so you always know what runs, in what order, and why.\n\n\nRefine it by prompting changes or editing the flow manually. When it runs, you get a full task history so you can review exactly what happened.\n\n\n### Work with the apps you already use\n\nRelay.app Agents do work in the apps your team already uses, with fine-grained control over what each skill can access and do. You decide what your Agent is allowed to do in each app. Limit data access to specific labels, databases, tables, and distinguish between read and write access.\n\n### Powerful AI, predictable workflows\nAgents leverage AI for the things it is uniquely great at, like extraction, summarization, and content creation. AI steps are just another step in the workflow: they fit neatly into the same reliable, inspectable system as everything else.\n\nLet Relay.app pick the best model for the job, or select a specific one to use. Relay.app has built-in AI actions for common tasks like extraction and summarization, plus more advanced capabilities like audio transcription, text-to-speech, and image creation.\n\n### A human in the loop when the stakes are high\n\nSome tasks deserve human judgment. Turn on review and your agent pauses before high impact actions, then asks you to take a look. You can approve it, tweak it, or send it back for another pass. For example, review an email before it goes to a key customer, or approve any outgoing payment above $100.\n\nYou can enable Human in the Loop for any AI step with a single switch. You can also add manual approval and data entry steps anywhere in a workflow, so you and your team stay in control while the agent handles the busywork.\n\n\n### More info\nVisit Relay.app's [Zendesk integrations](https://www.relay.app/apps/zendesk/integrations) page for more details on the Relay.app Zendesk integration and for example workflows showing how to integrate Zendesk with many other popular apps.\n\nRelay.app is [SOC 2 Type II certified](https://www.relay.app/security) and GDPR compliant. Our privacy policy is available at [www.relay.app/privacy](https://www.relay.app/privacy).","raw_installation_instructions":"### Add an agent to your team in 4 simple steps\n1. Create a free account at [www.relay.app](https://www.relay.app/)\n2. Click `Create new agent` and give your new agent a name\n3. Teach your agent its first skill simply by describing what it should do\n4. Give your agent feedback to help it improve over time\n\nIf you have any questions, contact our support team at [support@relay.app](mailto:support@relay.app).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1068725.apps.zdusercontent.com/1068725/assets/1770369502-0dc1cc18554f2a9cfdd9814f0151396b/logo-small.png","large_icon":"https://1068725.apps.zdusercontent.com/1068725/assets/1770369502-0dc1cc18554f2a9cfdd9814f0151396b/logo.png","screenshots":["https://1068725.apps.zdusercontent.com/1068725/assets/1770369502-0dc1cc18554f2a9cfdd9814f0151396b/screenshot-0.png","https://1068725.apps.zdusercontent.com/1068725/assets/1770369502-0dc1cc18554f2a9cfdd9814f0151396b/screenshot-1.png","https://1068725.apps.zdusercontent.com/1068725/assets/1770369502-0dc1cc18554f2a9cfdd9814f0151396b/screenshot-2.png"],"installation_count":0},{"id":1068770,"name":"Delete Ticket Attachments","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":3052666,"app_id":1068770,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-10T14:07:18Z","updated_at":"2024-09-10T14:07:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4630,"entity_id":1068770,"app_id":1068770,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PxUMYAJzO94mB5TOqgiHLkx","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1370,"cost_type":"CostStripe","active":false,"created_at":"2024-09-10T14:07:26.000Z","updated_at":"2024-09-10T14:07:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4906,"entity_id":1068770,"app_id":1068770,"amount":14900,"name":"Monthly subscription per account","description":"\u003cp\u003eThe monthly price for the Delete ticket attachments app\u0026#39;s updated version that includes deleting inline attachments as well.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QltiuAJzO94mB5TRhInVCtq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1461,"cost_type":"CostStripe","active":true,"created_at":"2025-01-29T22:40:46.000Z","updated_at":"2025-01-29T22:40:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-10T14:07:18Z","updated_at":"2026-05-02T06:17:08Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[2],"date_published":"2024-09-17T18:21:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-01-29T22:40:39Z","owner_id":269519,"author_name":"IT BYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Auto-deletes Zendesk ticket attachments in a set date range to save storage.","long_description":"\u003cp\u003eThe Delete (Redact) Ticket Attachments is designed to help businesses effectively manage their Zendesk storage by automatically redacting attachments in tickets based on a specified date range. As your Zendesk instance grows, the accumulation of large attachments can quickly consume valuable storage space, resulting in increased costs and slower system performance. This app offers a simple yet powerful solution to free up storage while ensuring data security.  \u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003cbr\u003e\u003cbr\u003e\nAutomated Attachment Redaction: Specify a date range to target old tickets and their attachments for redaction, saving you the time and effort of manual cleanup.\u003cbr\u003e\u003cbr\u003e\nConfigurable Date Range: Easily select the start and end dates for redacting attachments. You can choose to delete attachments from a specific time period while keeping recent files intact for future use.\u003cbr\u003e\u003cbr\u003e\nEfficient Storage Management: By redacting large and unnecessary attachments from past tickets, you can significantly reduce your Zendesk storage usage, helping to avoid additional storage fees.\u003cbr\u003e\u003cbr\u003e\nSeamless Integration: The app integrates directly into your Zendesk environment, providing an intuitive interface for easy configuration and management.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the Install or Buy Button:\u003cbr\u003e\u003cbr\u003e\nLocate and click on the \u0026quot;Install\u0026quot; or \u0026quot;Buy\u0026quot; button to initiate the installation process.  \u003c/p\u003e\n\n\u003cp\u003eInstallation Prompt Appears:\u003cbr\u003e\u003cbr\u003e\nAfter clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.  \u003c/p\u003e\n\n\u003cp\u003eSet Role Restrictions:\u003cbr\u003e\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.  \u003c/p\u003e\n\n\u003cp\u003eSet Group Restrictions:\u003cbr\u003e\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.  \u003c/p\u003e\n\n\u003cp\u003eClick Install Again within the INSTALLATION prompt:\u003cbr\u003e\u003cbr\u003e\nOnce role and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.  \u003c/p\u003e\n\n\u003cp\u003eThese steps should guide you through configuring role and group restrictions during the installation process.  \u003c/p\u003e\n\n\u003cp\u003eNote : Ensure that the \u0026quot;Block third-party cookies\u0026quot; is disabled if you are using Incognito mode in browser.\u003c/p\u003e\n","raw_long_description":"The Delete (Redact) Ticket Attachments is designed to help businesses effectively manage their Zendesk storage by automatically redacting attachments in tickets based on a specified date range. As your Zendesk instance grows, the accumulation of large attachments can quickly consume valuable storage space, resulting in increased costs and slower system performance. This app offers a simple yet powerful solution to free up storage while ensuring data security.  \n\nKey Features:  \nAutomated Attachment Redaction: Specify a date range to target old tickets and their attachments for redaction, saving you the time and effort of manual cleanup.  \nConfigurable Date Range: Easily select the start and end dates for redacting attachments. You can choose to delete attachments from a specific time period while keeping recent files intact for future use.  \nEfficient Storage Management: By redacting large and unnecessary attachments from past tickets, you can significantly reduce your Zendesk storage usage, helping to avoid additional storage fees.  \nSeamless Integration: The app integrates directly into your Zendesk environment, providing an intuitive interface for easy configuration and management.","raw_installation_instructions":"Click the Install or Buy Button:  \nLocate and click on the \"Install\" or \"Buy\" button to initiate the installation process.  \n\nInstallation Prompt Appears:  \nAfter clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.  \n\nSet Role Restrictions:  \nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.  \n\nSet Group Restrictions:  \nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.  \n\nClick Install Again within the INSTALLATION prompt:  \nOnce role and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.  \n\nThese steps should guide you through configuring role and group restrictions during the installation process.  \n\nNote : Ensure that the \"Block third-party cookies\" is disabled if you are using Incognito mode in browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1068770.apps.zdusercontent.com/1068770/assets/1738143806-68744d6d9b20270c70882fcd188c0dd3/logo-small.png","large_icon":"https://1068770.apps.zdusercontent.com/1068770/assets/1738143806-68744d6d9b20270c70882fcd188c0dd3/logo.png","screenshots":["https://1068770.apps.zdusercontent.com/1068770/assets/1738143806-68744d6d9b20270c70882fcd188c0dd3/screenshot-0.png","https://1068770.apps.zdusercontent.com/1068770/assets/1738143806-68744d6d9b20270c70882fcd188c0dd3/screenshot-1.png","https://1068770.apps.zdusercontent.com/1068770/assets/1738143806-68744d6d9b20270c70882fcd188c0dd3/screenshot-2.png"],"installation_count":1},{"id":1069632,"name":"Bubble365","state":"published","version":"1.0.11","framework_version":"2.0","parameters":[{"id":3055203,"app_id":1069632,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-13T14:26:06Z","updated_at":"2024-09-13T14:26:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4635,"entity_id":1069632,"app_id":1069632,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-13T14:26:07.000Z","updated_at":"2024-09-13T14:26:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-13T14:26:05Z","updated_at":"2025-12-08T22:05:25Z","terms_conditions_url":null,"app_organization":{"id":6611,"name":"Red Cactus","email":"support@redcactus.nl","website":"https://www.redcactus.cloud","country_code":"NL","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2024-09-26T16:07:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://marketplace.redcactus.cloud"},"location_names":["top_bar","background"],"last_update_time":"2025-12-08T22:05:22Z","owner_id":269519,"author_name":"Red Cactus","author_email":"support@redcactus.cloud","author_url":"https://www.redcactus.cloud/","short_description":"Connect Zendesk to 80+ phone platforms for customer details and efficiency.","long_description":"\u003cp\u003e\u003cstrong\u003eConnecting the Zendesk embedded integration to your telephony environment (compatible 80+ platforms) is hugely important for improving customer satisfaction and working more efficiently. With integration tool Bubble365, during an incoming or outgoing phone call, you no longer have to look for customer details manually but they appear directly in a Zendesk pop-up notification and you can perform various actions such as opening a customer card from there.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eEmbedded pop-up notification\u003c/h3\u003e\n\n\u003cp\u003eBubble365 has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears, which can also be fully customised by the user, department or company, you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in Zendesk is visible from the moment your softphone, desk phone or other device rings until the call ends.\u003c/p\u003e\n\n\u003ch3\u003eFunctionalities\u003c/h3\u003e\n\n\u003cp\u003eIn addition to the above-mentioned pop-up notification capabilities, Bubble365 is equipped with many more functionalities. If you also use other applications, you can even show the CRM information or buttons from other applications in the Zendesk integration, if you wish. The full list of features can be found in our marketplace, but we have already listed a few important ones for you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWith \u003cstrong\u003eCall Control\u003c/strong\u003e, you control your desk phone, softphone or other device directly from Zendesk (provided your telephony platform supports it).\u003c/li\u003e\n\u003cli\u003eEasily search CRM contact data in the \u003cstrong\u003eSearchbar\u003c/strong\u003e and perform the desired action (call, whatsapp, Teams chat, mail, etc.).\u003c/li\u003e\n\u003cli\u003eThe \u003cstrong\u003eCall Waiting\u003c/strong\u003e function lets you easily switch between pop-up notifications of incoming phone calls.\u003c/li\u003e\n\u003cli\u003eIf several relations are known under one number you can browse through the results with the \u003cstrong\u003eMulti result\u003c/strong\u003e function.\u003c/li\u003e\n\u003cli\u003eThe \u003cstrong\u003eCall History\u003c/strong\u003e function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact.\u003c/li\u003e\n\u003cli\u003eAt the end of every call, there will be pushed a \u003cstrong\u003eCall Log\u003c/strong\u003e to the CRM, so that every call is logged under the relation card in the CRM.\u003c/li\u003e\n\u003cli\u003eDetermine the \u003cstrong\u003eTheme Modes\u003c/strong\u003e yourself by setting the colours to day or dark modes.\u003c/li\u003e\n\u003cli\u003eEasy and secure login based on \u003cstrong\u003eSingle sign-on\u003c/strong\u003e (Microsoft, Google or Apple account).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/_kKnp-vG5H0?si=lEWkuQ2Rnyq-cP5-\"\u003e\u003cimg src=\"https://redcactus.cloud/hubfs/public-resources/zendesk/video_thumbnail.png\" alt=\"Watch the video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eView our Privacy Policy to learn how we protect your data: https://www.redcactus.cloud/en/privacy-statement\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstall instructions:\u003c/h1\u003e\n\n\u003ch2\u003eInstall and setup:\u003c/h2\u003e\n\n\u003cp\u003eWhen you don\u0026#39;t already have Bubble desktop, please ask one of our partners for a free 14-day\u003cbr\u003e\ntrial: \u003ca href=\"https://www.redcactus.cloud/en/partnerlijst\"\u003ehttps://www.redcactus.cloud/en/partnerlijst\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhen Bubble desktop is installed:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this page.\u003c/li\u003e\n\u003cli\u003eLog in with your Bubble account.\u003c/li\u003e\n\u003cli\u003eAnd start calling!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Connecting the Zendesk embedded integration to your telephony environment (compatible 80+ platforms) is hugely important for improving customer satisfaction and working more efficiently. With integration tool Bubble365, during an incoming or outgoing phone call, you no longer have to look for customer details manually but they appear directly in a Zendesk pop-up notification and you can perform various actions such as opening a customer card from there.**\n\n### Embedded pop-up notification\n\nBubble365 has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears, which can also be fully customised by the user, department or company, you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in Zendesk is visible from the moment your softphone, desk phone or other device rings until the call ends.\n\n### Functionalities\n\nIn addition to the above-mentioned pop-up notification capabilities, Bubble365 is equipped with many more functionalities. If you also use other applications, you can even show the CRM information or buttons from other applications in the Zendesk integration, if you wish. The full list of features can be found in our marketplace, but we have already listed a few important ones for you:\n\n- With **Call Control**, you control your desk phone, softphone or other device directly from Zendesk (provided your telephony platform supports it).\n- Easily search CRM contact data in the **Searchbar** and perform the desired action (call, whatsapp, Teams chat, mail, etc.).\n- The **Call Waiting** function lets you easily switch between pop-up notifications of incoming phone calls.\n- If several relations are known under one number you can browse through the results with the **Multi result** function.\n- The **Call History** function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact.\n- At the end of every call, there will be pushed a **Call Log** to the CRM, so that every call is logged under the relation card in the CRM.\n- Determine the **Theme Modes** yourself by setting the colours to day or dark modes.\n- Easy and secure login based on **Single sign-on** (Microsoft, Google or Apple account).\n\n[![Watch the video](https://redcactus.cloud/hubfs/public-resources/zendesk/video_thumbnail.png)](https://youtu.be/_kKnp-vG5H0?si=lEWkuQ2Rnyq-cP5-)\n\nView our Privacy Policy to learn how we protect your data: https://www.redcactus.cloud/en/privacy-statement\n","raw_installation_instructions":"# Install instructions:\n\n## Install and setup:\n\nWhen you don't already have Bubble desktop, please ask one of our partners for a free 14-day\ntrial: [https://www.redcactus.cloud/en/partnerlijst](https://www.redcactus.cloud/en/partnerlijst)\n\n### When Bubble desktop is installed:\n\n1. Click the \"Install\" button on this page.\n2. Log in with your Bubble account.\n3. And start calling!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1069632.apps.zdusercontent.com/1069632/assets/1764927126-04b33339064b49e63f383791cce72aa0/logo-small.png","large_icon":"https://1069632.apps.zdusercontent.com/1069632/assets/1764927126-04b33339064b49e63f383791cce72aa0/logo.png","screenshots":["https://1069632.apps.zdusercontent.com/1069632/assets/1764927126-04b33339064b49e63f383791cce72aa0/screenshot-0.png","https://1069632.apps.zdusercontent.com/1069632/assets/1764927126-04b33339064b49e63f383791cce72aa0/screenshot-1.png","https://1069632.apps.zdusercontent.com/1069632/assets/1764927126-04b33339064b49e63f383791cce72aa0/screenshot-2.png"],"installation_count":11},{"id":1069954,"name":"AI Reply Writer","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3055912,"app_id":1069954,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3057997,"app_id":1069954,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-09-18T18:32:50Z","updated_at":"2024-09-18T18:32:50Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3055906,"app_id":1069954,"name":"aiEngine","kind":"text","required":true,"position":2,"created_at":"2024-09-15T15:31:18Z","updated_at":"2024-09-15T15:31:18Z","default_value":"openai","secure":false,"scopes":null,"options":null},{"id":3055907,"app_id":1069954,"name":"aiEngineModel","kind":"text","required":true,"position":3,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":"gpt-4o","secure":false,"scopes":null,"options":null},{"id":3055908,"app_id":1069954,"name":"maxComments","kind":"number","required":true,"position":4,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":"-1","secure":false,"scopes":null,"options":null},{"id":3055909,"app_id":1069954,"name":"allowRefinement","kind":"checkbox","required":true,"position":5,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3055910,"app_id":1069954,"name":"allowAdvancedUsage","kind":"checkbox","required":true,"position":6,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3055911,"app_id":1069954,"name":"systemPrompt","kind":"text","required":true,"position":7,"created_at":"2024-09-15T15:31:19Z","updated_at":"2024-09-15T15:31:19Z","default_value":"You are a support agent crafting replies to customers in the retail industry. Create a 'next reply' that is best suited for the conversation. The reply must be in html format and should be easily readable using formatting such as bold, italic, paragraphs, lists, etc.","secure":false,"scopes":null,"options":null}],"plans":[{"id":4639,"entity_id":1069954,"app_id":1069954,"amount":2000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Pz7J4FDPrDeazfW7Tz4ttIV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":1372,"cost_type":"CostStripe","active":true,"created_at":"2024-09-15T15:31:21.000Z","updated_at":"2024-09-15T15:31:21.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-15T15:31:17Z","updated_at":"2025-04-04T00:12:19Z","terms_conditions_url":"https://apps.schreindawg.com/terms.html","app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[10,3,4],"date_published":"2024-09-18T18:33:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_editor","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2024-09-18T18:32:46Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.com","author_url":"https://apps.schreindawg.com","short_description":"Use AI to assist in generating a ticket reply","long_description":"\u003cp\u003eUse AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect.\u003c/p\u003e\n\n\u003cp\u003eThe app allows users to:\u003c/p\u003e\n\n\u003cp\u003e*Generate a best \u0026#39;Next Reply\u0026#39; for the ticket\u003c/p\u003e\n\n\u003cp\u003e*Change the tone of the reply\u003c/p\u003e\n\n\u003cp\u003e*Rephrase the reply\u003c/p\u003e\n\n\u003cp\u003e*Expand on the reply\u003c/p\u003e\n\n\u003cp\u003e*Refine the reply\u003c/p\u003e\n\n\u003cp\u003e*Translate content\u003c/p\u003e\n\n\u003cp\u003e*Use your own prompting to generate code samples\u003c/p\u003e\n\n\u003cp\u003eThe applications are endless for this great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and for those agents that English may not be their native language. Explore all the possibilities of AI with the AI Reply Writer app!\u003c/p\u003e\n\n\u003cp\u003eThe app is a paid app that uses API services from either OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app! This app uses API keys from either OpenAI, Google, or Perplexity.AI. You must already have an account or sign up with one of the providers to take advantage of this app. As with all AI, use it to your advantage but make sure agents still read the output and make their own necessary changes to the content.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app into your instance. You will need a valid API key from one of the following sources to continue.\u003cbr\u003e\n - OpenAI\u003cbr\u003e\n - Gemini\u003cbr\u003e\n - Perplexity AI\u003c/p\u003e\n\n\u003cp\u003eEnter the information below to complete the setup. \u003cbr\u003e\n 1. \u003cstrong\u003eAPI Token\u003c/strong\u003e - API Token generated in the AI platform you choose to use\u003cbr\u003e\n 2. \u003cstrong\u003eAI Engine\u003c/strong\u003e (openai, gemini, or perplexity)\u003cbr\u003e\n 3. \u003cstrong\u003eAI Engine Model\u003c/strong\u003e: Corresponds to chat API that you will be using such as gpt-4o or gpt-4o-mini\u003cbr\u003e\n 4. \u003cstrong\u003eMax Comments\u003c/strong\u003e - As long as this value isn\u0026#39;t set to 0, it will return ticket comments and add them as additional context to the AI engine to help return better results. A value of \u0026#39;-1\u0026#39; will add all comments to the AI \u003cbr\u003e\n 5. \u003cstrong\u003eSystem Prompt\u003c/strong\u003e - Enter a prompt that will be passed to the AI engine you choose to define the result output you wish to return.\u003cbr\u003e\n 6. \u003cstrong\u003eAllow Refinement\u003c/strong\u003e - While in the app, if this is checked, a refinement section will display for your agents to add their own content to the message and change the output\u003cbr\u003e\n 7. \u003cstrong\u003eAllow Advanced Usage\u003c/strong\u003e - This checkbox being checked allows the user to enter in a single prompt and get a response. It contains no added context such as ticket comments. \u003c/p\u003e\n\n\u003cp\u003eOnce you have changed your settings, save the app configuration. A new icon will load in the editor toolbar within Zendesk. Click on the new icon to use the app.\u003c/p\u003e\n","raw_long_description":"Use AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect.\n\n\n\nThe app allows users to:\n\n*Generate a best 'Next Reply' for the ticket\n\n*Change the tone of the reply\n\n*Rephrase the reply\n\n*Expand on the reply\n\n*Refine the reply\n\n*Translate content\n\n*Use your own prompting to generate code samples\n\n\n\nThe applications are endless for this great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and for those agents that English may not be their native language. Explore all the possibilities of AI with the AI Reply Writer app!\n\n\n\n\n\nThe app is a paid app that uses API services from either OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app! This app uses API keys from either OpenAI, Google, or Perplexity.AI. You must already have an account or sign up with one of the providers to take advantage of this app. As with all AI, use it to your advantage but make sure agents still read the output and make their own necessary changes to the content.","raw_installation_instructions":"Install the app into your instance. You will need a valid API key from one of the following sources to continue.\n - OpenAI\n - Gemini\n - Perplexity AI\n\nEnter the information below to complete the setup. \n 1. **API Token** - API Token generated in the AI platform you choose to use\n 2. **AI Engine** (openai, gemini, or perplexity)\n 3. **AI Engine Model**: Corresponds to chat API that you will be using such as gpt-4o or gpt-4o-mini\n 4. **Max Comments** - As long as this value isn't set to 0, it will return ticket comments and add them as additional context to the AI engine to help return better results. A value of '-1' will add all comments to the AI \n 5. **System Prompt** - Enter a prompt that will be passed to the AI engine you choose to define the result output you wish to return.\n 6. **Allow Refinement** - While in the app, if this is checked, a refinement section will display for your agents to add their own content to the message and change the output\n 7. **Allow Advanced Usage** - This checkbox being checked allows the user to enter in a single prompt and get a response. It contains no added context such as ticket comments. \n\nOnce you have changed your settings, save the app configuration. A new icon will load in the editor toolbar within Zendesk. Click on the new icon to use the app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1069954.apps.zdusercontent.com/1069954/assets/1726683294-18c9daf0fd518c625b803a42f76a6da3/logo-small.png","large_icon":"https://1069954.apps.zdusercontent.com/1069954/assets/1726683294-18c9daf0fd518c625b803a42f76a6da3/logo.png","screenshots":["https://1069954.apps.zdusercontent.com/1069954/assets/1726683294-18c9daf0fd518c625b803a42f76a6da3/screenshot-0.png","https://1069954.apps.zdusercontent.com/1069954/assets/1726683294-18c9daf0fd518c625b803a42f76a6da3/screenshot-1.png","https://1069954.apps.zdusercontent.com/1069954/assets/1726683294-18c9daf0fd518c625b803a42f76a6da3/screenshot-2.png"],"installation_count":1},{"id":1070472,"name":"Claimit","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3057296,"app_id":1070472,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-17T13:56:16Z","updated_at":"2024-09-17T13:56:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3057295,"app_id":1070472,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-09-17T13:56:16Z","updated_at":"2024-09-17T13:56:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4643,"entity_id":1070472,"app_id":1070472,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-17T13:56:18.000Z","updated_at":"2024-09-17T13:56:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-17T13:56:15Z","updated_at":"2026-05-18T15:58:16Z","terms_conditions_url":"https://90c.9c6.myftpupload.com/terms-conditions","app_organization":{"id":6582,"name":"Claimit Software Limited","email":"tech@claimit.ai","website":"https://claimit.ai","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-03T16:57:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://claimit.ai/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-09T17:42:15Z","owner_id":269519,"author_name":"Claimit Software","author_email":"support@claimit.ai","author_url":"https://claimit.ai","short_description":"File a courier claim directly from a ticket.","long_description":"\u003ch3\u003eClaimit: Automating lost and damage courier claims\u003c/h3\u003e\n\n\u003cp\u003eClaimit’s platform pro-actively manages and automates the process of claiming what you are owed from your couriers. Claimit reduces inefficiencies in the lost and damaged claims process, saving your business time and money, driving profitability and scalability at the click of a button.\u003c/p\u003e\n\n\u003ch5\u003eSeamless Integration with Zendesk\u003c/h5\u003e\n\n\u003cp\u003eClaimit\u0026#39;s integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving a Zendesk ticket. This integration offers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHassle-Free Claims:\u003c/strong\u003e Create and submit lost and damage claims effortlessly, directly from a ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComprehensive Visibility:\u003c/strong\u003e Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave time and money:\u003c/strong\u003e Reduce time spent on claims management by saving up to 15% on your shipping costs\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch4\u003eHave an account already?\u003c/h4\u003e\n\n\u003cp\u003eThen simply click install, sign in and approve the OAuth request. You are ready to go.\u003c/p\u003e\n\n\u003ch4\u003eNo account?\u003c/h4\u003e\n\n\u003cp\u003e1) Contact support@claimit.ai in order to obtain an account\u003c/p\u003e\n\n\u003cp\u003e2) We will send you an email link\u003c/p\u003e\n\n\u003cp\u003e3) Follow the link and instructions to complete your sign up\u003c/p\u003e\n\n\u003cp\u003e4) Go to settings, couriers and then add your first courier\u003c/p\u003e\n\n\u003cp\u003e5) Come back here and click install\u003c/p\u003e\n","raw_long_description":"### Claimit: Automating lost and damage courier claims\n\nClaimit’s platform pro-actively manages and automates the process of claiming what you are owed from your couriers. Claimit reduces inefficiencies in the lost and damaged claims process, saving your business time and money, driving profitability and scalability at the click of a button.\n\n##### Seamless Integration with Zendesk\n\nClaimit's integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving a Zendesk ticket. This integration offers:\n\n* **Hassle-Free Claims:** Create and submit lost and damage claims effortlessly, directly from a ticket\n\n* **Comprehensive Visibility:** Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues\n\n* **Save time and money:** Reduce time spent on claims management by saving up to 15% on your shipping costs","raw_installation_instructions":"#### Have an account already?\n\nThen simply click install, sign in and approve the OAuth request. You are ready to go.\n\n\n\n#### No account?\n\n1) Contact support@claimit.ai in order to obtain an account\n\n2) We will send you an email link\n\n3) Follow the link and instructions to complete your sign up\n\n4) Go to settings, couriers and then add your first courier\n\n5) Come back here and click install","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1070472.apps.zdusercontent.com/1070472/assets/1728398413-66f6137b31fea10dfffc8b9911be18e8/logo-small.png","large_icon":"https://1070472.apps.zdusercontent.com/1070472/assets/1728398413-66f6137b31fea10dfffc8b9911be18e8/logo.png","screenshots":["https://1070472.apps.zdusercontent.com/1070472/assets/1728398413-66f6137b31fea10dfffc8b9911be18e8/screenshot-0.png","https://1070472.apps.zdusercontent.com/1070472/assets/1728398413-66f6137b31fea10dfffc8b9911be18e8/screenshot-1.png","https://1070472.apps.zdusercontent.com/1070472/assets/1728398413-66f6137b31fea10dfffc8b9911be18e8/screenshot-2.png"],"installation_count":9},{"id":1070734,"name":"Vocal","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3057893,"app_id":1070734,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-18T14:10:56Z","updated_at":"2024-09-18T14:10:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4645,"entity_id":1070734,"app_id":1070734,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-18T14:10:58.000Z","updated_at":"2024-09-18T14:10:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-18T14:10:56Z","updated_at":"2025-04-04T00:12:20Z","terms_conditions_url":"https://vocal.email/tos","app_organization":{"id":6622,"name":"Vocal","email":"team@vocal.email","website":"https://vocal.email","country_code":"GB","stripe_account_id":null,"state":null},"locations":[2,10,1],"date_published":"2024-09-24T17:10:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://vocal.email/pricing"},"location_names":["nav_bar","ticket_editor","top_bar"],"last_update_time":"2024-09-24T17:09:58Z","owner_id":269519,"author_name":"Vocal","author_email":"team@vocal.email","author_url":"https://vocal.email","short_description":"Vocal - Send voice messages in Zendesk","long_description":"\u003ch1\u003eSend Voice Messages Easily in Zendesk with Vocal!\u003c/h1\u003e\n\n\u003ch2\u003eIntroducing \u003cstrong\u003eVocal for Zendesk\u003c/strong\u003e – the ultimate voice messaging app that will revolutionize your customer support communication. Say goodbye to long, tedious text chats and hello to quick, effortless voice messages.\u003c/h2\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOne-click voice recording\u003c/li\u003e\n\u003cli\u003eSeamless integration with Zendesk\u003c/li\u003e\n\u003cli\u003eInstant voice message sharing\u003c/li\u003e\n\u003cli\u003eTranscription for easy reference\u003c/li\u003e\n\u003cli\u003eCustomizable interface\u003c/li\u003e\n\u003cli\u003eSecure communication environment\u003c/li\u003e\n\u003cli\u003eBoost support productivity\u003c/li\u003e\n\u003cli\u003eMobile-friendly\u003c/li\u003e\n\u003cli\u003eWeb version for easy access\u003c/li\u003e\n\u003cli\u003eQuick demo to get you started\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eVocal\u003c/strong\u003e, you can record your voice with a single click and send it as a message within Zendesk. No more typing long paragraphs or struggling to convey your tone through text. Your voice, your emotions, delivered directly to your customers.\u003c/p\u003e\n\n\u003cp\u003eVocal automatically transcribes your voice messages, making it easy for your colleagues to quickly scan and reference the content. Need to listen instead? No problem! Vocal\u0026#39;s web version allows easy access to voice messages from any device.\u003c/p\u003e\n\n\u003cp\u003ePersonalize your Vocal experience with a customizable interface. Add your profile picture, change your signature, and make it truly yours.\u003c/p\u003e\n\n\u003cp\u003eConcerned about security? Vocal prioritizes the safety of your communication. You have full control over your voice messages, including the ability to delete them after sending.\u003c/p\u003e\n\n\u003cp\u003eVocal is designed to boost your support team\u0026#39;s productivity. No more endless back-and-forth text chats. Voice messages allow you to convey your thoughts quickly and efficiently, saving valuable time.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re in the office or on the go, Vocal works seamlessly on both desktop and mobile devices. The app integrates smoothly with Zendesk, ensuring you never miss a beat.\u003c/p\u003e\n\n\u003cp\u003eGetting started with Vocal is a breeze. Our quick demo will guide you through the process in no time.\u003c/p\u003e\n\n\u003ch3\u003eEmpower your support team with the gift of voice communication. Perfect for remote teams, Vocal bridges the distance and brings you closer together.\u003c/h3\u003e\n","installation_instructions":"\u003cblockquote\u003e\n\u003cp\u003e💡 Simply click \u003cstrong\u003einstall\u003c/strong\u003e and start using the app.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eRecord a Voice Message\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen an unclosed ticket.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003emic button\u003c/strong\u003e at the bottom of the message area.\u003c/li\u003e\n\u003cli\u003eThe Vocal recording window will open. Follow the instructions to complete your recording.\u003c/li\u003e\n\u003cli\u003eAfter recording, click \u003cstrong\u003eUpload\u003c/strong\u003e. Your voice message will be attached to the ticket message.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eView Your Recordings\u003c/h2\u003e\n\n\u003cp\u003eClick the \u003cstrong\u003eVocal button\u003c/strong\u003e on the left side of the navigation bar. This will open the Vocal dashboard.\u003c/p\u003e\n\n\u003ch2\u003eIntegrate Vocal in Your Other Spaces\u003c/h2\u003e\n\n\u003cp\u003eVocal is supported on major platforms like Gmail, Gmail Add-ons, Outlook, Microsoft Teams, and Front email.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.youtube.com/watch?v=k7R_huwuhRo\"\u003e\u003cimg src=\"https://img.youtube.com/vi/k7R_huwuhRo/0.jpg\" alt=\"Get started with Vocal\"\u003e\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Send Voice Messages Easily in Zendesk with Vocal!\n\n## Introducing **Vocal for Zendesk** – the ultimate voice messaging app that will revolutionize your customer support communication. Say goodbye to long, tedious text chats and hello to quick, effortless voice messages.\n\n### Key Features:\n1. One-click voice recording\n2. Seamless integration with Zendesk\n3. Instant voice message sharing\n4. Transcription for easy reference\n5. Customizable interface\n6. Secure communication environment\n7. Boost support productivity\n8. Mobile-friendly\n9. Web version for easy access\n10. Quick demo to get you started\n\nWith **Vocal**, you can record your voice with a single click and send it as a message within Zendesk. No more typing long paragraphs or struggling to convey your tone through text. Your voice, your emotions, delivered directly to your customers.\n\nVocal automatically transcribes your voice messages, making it easy for your colleagues to quickly scan and reference the content. Need to listen instead? No problem! Vocal's web version allows easy access to voice messages from any device.\n\nPersonalize your Vocal experience with a customizable interface. Add your profile picture, change your signature, and make it truly yours.\n\nConcerned about security? Vocal prioritizes the safety of your communication. You have full control over your voice messages, including the ability to delete them after sending.\n\nVocal is designed to boost your support team's productivity. No more endless back-and-forth text chats. Voice messages allow you to convey your thoughts quickly and efficiently, saving valuable time.\n\nWhether you're in the office or on the go, Vocal works seamlessly on both desktop and mobile devices. The app integrates smoothly with Zendesk, ensuring you never miss a beat.\n\nGetting started with Vocal is a breeze. Our quick demo will guide you through the process in no time.\n\n### Empower your support team with the gift of voice communication. Perfect for remote teams, Vocal bridges the distance and brings you closer together.","raw_installation_instructions":"\u003e 💡 Simply click **install** and start using the app.\n\n## Record a Voice Message\n\n1. Open an unclosed ticket.\n2. Click the **mic button** at the bottom of the message area.\n3. The Vocal recording window will open. Follow the instructions to complete your recording.\n4. After recording, click **Upload**. Your voice message will be attached to the ticket message.\n\n## View Your Recordings\n\nClick the **Vocal button** on the left side of the navigation bar. This will open the Vocal dashboard.\n\n## Integrate Vocal in Your Other Spaces\n\nVocal is supported on major platforms like Gmail, Gmail Add-ons, Outlook, Microsoft Teams, and Front email.\n\n[![Get started with Vocal](https://img.youtube.com/vi/k7R_huwuhRo/0.jpg)](https://www.youtube.com/watch?v=k7R_huwuhRo)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1070734.apps.zdusercontent.com/1070734/assets/1727131419-9698c6c404f816132703501ce94d7fc5/logo-small.png","large_icon":"https://1070734.apps.zdusercontent.com/1070734/assets/1727131419-9698c6c404f816132703501ce94d7fc5/logo.png","screenshots":["https://1070734.apps.zdusercontent.com/1070734/assets/1727131419-9698c6c404f816132703501ce94d7fc5/screenshot-0.png","https://1070734.apps.zdusercontent.com/1070734/assets/1727131419-9698c6c404f816132703501ce94d7fc5/screenshot-1.png","https://1070734.apps.zdusercontent.com/1070734/assets/1727131419-9698c6c404f816132703501ce94d7fc5/screenshot-2.png"],"installation_count":11},{"id":1070957,"name":"Dust","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3058412,"app_id":1070957,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-19T09:30:47Z","updated_at":"2024-09-19T09:30:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3063140,"app_id":1070957,"name":"default_assistant_ids","kind":"multiline","required":false,"position":1,"created_at":"2024-09-25T15:57:23Z","updated_at":"2026-03-11T16:02:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3074585,"app_id":1070957,"name":"hide_customer_information","kind":"checkbox","required":false,"position":2,"created_at":"2024-10-09T16:47:08Z","updated_at":"2026-03-11T16:02:01Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":4647,"entity_id":1070957,"app_id":1070957,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-19T09:30:48.000Z","updated_at":"2024-09-19T09:30:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-19T09:30:46Z","updated_at":"2026-03-11T16:02:02Z","terms_conditions_url":null,"app_organization":{"id":6539,"name":"Dust","email":"support@dust.tt","website":"https://dust.tt","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-09-25T15:58:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dust.tt/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-11T16:01:57Z","owner_id":269519,"author_name":"Dust","author_email":"support@dust.tt","author_url":"https://dust.tt","short_description":"Integrate Dust AI agents directly into your Zendesk workflow","long_description":"\u003ch1\u003eAbout Dust\u003c/h1\u003e\n\n\u003cp\u003eDust.tt builds the operating system for smart teams. We believe generative AI can make work better, allowing everyone to use its capabilities without engineering expertise.\u003c/p\u003e\n\n\u003cp\u003eMany organizations still struggle with information chaos, hampering their operational excellence. We see a chance to revamp internal collaboration software. Just as the best principles need effective processes, AI-powered software can reshape team collaboration and free up time for high-value work.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eDust AI Agent for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eThe Dust AI Agent app brings the power of your custom Dust AI agents directly into Zendesk, enhancing your support workflow:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration\u003c/strong\u003e: Interact with Dust agents while working on tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContext-Aware AI\u003c/strong\u003e: Leverages full ticket context, including customer info and conversation history\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntelligent Suggestions\u003c/strong\u003e: Provides AI-powered recommendations for ticket resolution\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-Generated Responses\u003c/strong\u003e: Creates high-quality responses based on your knowledge base and historical data\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficiency Boost\u003c/strong\u003e: Streamlines ticket resolution process and improves support productivity\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: Users must have an active Dust account to use this app within Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eThis app accesses the following Zendesk data:\u003cbr\u003e\n- \u003cstrong\u003eTicket information\u003c/strong\u003e: ticket ID, subject, description, status, priority, type, tags, timestamps, assignee, group, and organization\u003cbr\u003e\n- \u003cstrong\u003eCustomer information\u003c/strong\u003e: requester name and email (can be redacted via the \u0026quot;Hide Customer Information\u0026quot; setting)\u003cbr\u003e\n- \u003cstrong\u003eConversation history\u003c/strong\u003e: ticket comments, including author names and roles\u003c/p\u003e\n\n\u003cp\u003eThis data is sent to Dust.tt (or eu.dust.tt for EU customers) via Zendesk\u0026#39;s secure proxy to generate AI-powered response suggestions. Data is processed in accordance with \u003ca href=\"https://dust.tt/website-privacy\"\u003eDust\u0026#39;s privacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eZendesk data sent to Dust is stored and processed within the user\u0026#39;s Dust workspace. For details, see \u003ca href=\"https://dust.tt/website-privacy\"\u003eDust\u0026#39;s privacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the Dust AI Agent app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026#39;Install\u0026#39; button\u003c/li\u003e\n\u003cli\u003eIn the app settings, provide:\n\n\u003cul\u003e\n\u003cli\u003eYour Dust Workspace ID\u003c/li\u003e\n\u003cli\u003eYour Dust API Key\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e(Optional) Specify default agent IDs to limit available agents\u003c/li\u003e\n\u003cli\u003eSave the settings\u003c/li\u003e\n\u003cli\u003eRefresh your Zendesk agent interface\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed setup instructions, please refer to our \u003ca href=\"https://dust.tt/help/zendesk-integration\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# About Dust\n\nDust.tt builds the operating system for smart teams. We believe generative AI can make work better, allowing everyone to use its capabilities without engineering expertise.\n\nMany organizations still struggle with information chaos, hampering their operational excellence. We see a chance to revamp internal collaboration software. Just as the best principles need effective processes, AI-powered software can reshape team collaboration and free up time for high-value work.\n\n---\n\n# Dust AI Agent for Zendesk\n\nThe Dust AI Agent app brings the power of your custom Dust AI agents directly into Zendesk, enhancing your support workflow:\n\n- **Seamless Integration**: Interact with Dust agents while working on tickets\n- **Context-Aware AI**: Leverages full ticket context, including customer info and conversation history\n- **Intelligent Suggestions**: Provides AI-powered recommendations for ticket resolution\n- **Auto-Generated Responses**: Creates high-quality responses based on your knowledge base and historical data\n- **Efficiency Boost**: Streamlines ticket resolution process and improves support productivity\n\n**Note**: Users must have an active Dust account to use this app within Zendesk.\n\n---\n\n## Data Disclosure\n\nThis app accesses the following Zendesk data:\n- **Ticket information**: ticket ID, subject, description, status, priority, type, tags, timestamps, assignee, group, and organization\n- **Customer information**: requester name and email (can be redacted via the \"Hide Customer Information\" setting)\n- **Conversation history**: ticket comments, including author names and roles\n\nThis data is sent to Dust.tt (or eu.dust.tt for EU customers) via Zendesk's secure proxy to generate AI-powered response suggestions. Data is processed in accordance with [Dust's privacy policy](https://dust.tt/website-privacy).\n\nZendesk data sent to Dust is stored and processed within the user's Dust workspace. For details, see [Dust's privacy policy](https://dust.tt/website-privacy).","raw_installation_instructions":"To install the Dust AI Agent app:\n\n1. Click the 'Install' button\n2. In the app settings, provide:\n   - Your Dust Workspace ID\n   - Your Dust API Key\n3. (Optional) Specify default agent IDs to limit available agents\n4. Save the settings\n5. Refresh your Zendesk agent interface\n\nFor detailed setup instructions, please refer to our [documentation](https://dust.tt/help/zendesk-integration).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1070957.apps.zdusercontent.com/1070957/assets/1773093194-689d9e43c54e162ce9c989b62685d5cb/logo-small.png","large_icon":"https://1070957.apps.zdusercontent.com/1070957/assets/1773093194-689d9e43c54e162ce9c989b62685d5cb/logo.png","screenshots":["https://1070957.apps.zdusercontent.com/1070957/assets/1773093194-689d9e43c54e162ce9c989b62685d5cb/screenshot-0.png","https://1070957.apps.zdusercontent.com/1070957/assets/1773093194-689d9e43c54e162ce9c989b62685d5cb/screenshot-1.png","https://1070957.apps.zdusercontent.com/1070957/assets/1773093194-689d9e43c54e162ce9c989b62685d5cb/screenshot-2.png"],"installation_count":80},{"id":1071333,"name":"Smart Tribune","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3059404,"app_id":1071333,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-20T08:57:29Z","updated_at":"2024-09-20T08:57:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4648,"entity_id":1071333,"app_id":1071333,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-20T08:57:30.000Z","updated_at":"2024-09-20T08:57:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-20T08:57:28Z","updated_at":"2025-04-04T00:12:21Z","terms_conditions_url":null,"app_organization":{"id":1675,"name":"Smart Tribune","email":"support@smart-tribune.com","website":"https://en.smart-tribune.com/","country_code":"FR","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2024-10-03T16:31:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://smart-tribune.com"},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-03T16:31:13Z","owner_id":269519,"author_name":"Smart Tribune","author_email":"devs@smart-tribune.com","author_url":"https://smart-tribune.com","short_description":"Your Smart Tribune Knowledge Base directly integrated into  Zendesk ecosystem","long_description":"\u003cp\u003eThe Smart Tribune application allows you to access your business knowledge base without leaving your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003eEvery month, thousands of advisors use Smart Tribune\u0026#39;s knowledge management solutions to increase CSAT, improve customer experience throughout the purchasing journey and eliminate all low-value-added tasks.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEasy to install: The Smart Tribune app integrates seamlessly into your Zendesk environment, without requiring complex installation effort.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIt is ready to use in just a few clicks.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuick access to information: Instantly access your knowledge base to obtain answers to the most frequently asked questions, the right procedures to handle your requests and the right guides to carry out a diagnosis.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntelligent Search: Our AI search engine detects your search intent and sees beyond typos so you can search for your information the way you type.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFeedback loop: Easily provide feedback when information needs to be updated, thanks to votes, reviews and comments.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eData security: Your knowledge base remains secure thanks to reinforced authentication.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eDownload the Smart Tribune app for Zendesk\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in with your access credentials\u003c/li\u003e\n\u003cli\u003eBrowse your knowledge base!\u003c/li\u003e\n\u003cli\u003eIt is necessary to have a Smart Tribune account as well as individual access. If you already have an account but no access, contact your Smart Dashboard administrator to create access for you.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Smart Tribune application allows you to access your business knowledge base without leaving your Zendesk environment.\n\nEvery month, thousands of advisors use Smart Tribune's knowledge management solutions to increase CSAT, improve customer experience throughout the purchasing journey and eliminate all low-value-added tasks.\n\n* Easy to install: The Smart Tribune app integrates seamlessly into your Zendesk environment, without requiring complex installation effort.\n\n* It is ready to use in just a few clicks.\n\n* Quick access to information: Instantly access your knowledge base to obtain answers to the most frequently asked questions, the right procedures to handle your requests and the right guides to carry out a diagnosis.\n\n* Intelligent Search: Our AI search engine detects your search intent and sees beyond typos so you can search for your information the way you type.\n\n* Feedback loop: Easily provide feedback when information needs to be updated, thanks to votes, reviews and comments.\n\n* Data security: Your knowledge base remains secure thanks to reinforced authentication.","raw_installation_instructions":"1. Download the Smart Tribune app for Zendesk\n\n 2. Log in with your access credentials\n\n 3. Browse your knowledge base!\n\n 4. It is necessary to have a Smart Tribune account as well as individual access. If you already have an account but no access, contact your Smart Dashboard administrator to create access for you.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071333.apps.zdusercontent.com/1071333/assets/1727941166-8e79633874b96ed0fdd36c2cd5806757/logo-small.png","large_icon":"https://1071333.apps.zdusercontent.com/1071333/assets/1727941166-8e79633874b96ed0fdd36c2cd5806757/logo.png","screenshots":["https://1071333.apps.zdusercontent.com/1071333/assets/1727941166-8e79633874b96ed0fdd36c2cd5806757/screenshot-0.png","https://1071333.apps.zdusercontent.com/1071333/assets/1727941166-8e79633874b96ed0fdd36c2cd5806757/screenshot-1.png","https://1071333.apps.zdusercontent.com/1071333/assets/1727941166-8e79633874b96ed0fdd36c2cd5806757/screenshot-2.png"],"installation_count":3},{"id":1071370,"name":"GPT Sidebar","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3059602,"app_id":1071370,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-20T11:24:26Z","updated_at":"2024-09-20T11:24:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3059594,"app_id":1071370,"name":"knotsApiKey","kind":"hidden","required":false,"position":1,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3059595,"app_id":1071370,"name":"knotsClientToken","kind":"hidden","required":false,"position":2,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3059596,"app_id":1071370,"name":"initialized","kind":"hidden","required":false,"position":3,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3059597,"app_id":1071370,"name":"videoShown","kind":"hidden","required":false,"position":4,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3059598,"app_id":1071370,"name":"savedTriggerForm","kind":"hidden","required":false,"position":5,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3059599,"app_id":1071370,"name":"prompts_settings","kind":"hidden","required":false,"position":6,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3059600,"app_id":1071370,"name":"prompts_settings_2","kind":"hidden","required":false,"position":7,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3059601,"app_id":1071370,"name":"prompts_settings_3","kind":"hidden","required":false,"position":8,"created_at":"2024-09-20T11:24:25Z","updated_at":"2024-09-20T11:24:25Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4649,"entity_id":1071370,"app_id":1071370,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-20T11:24:27.000Z","updated_at":"2024-09-20T11:24:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent 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custom AI Copilot for every Ticket in Zendesk","long_description":"\u003chr\u003e\n\n\u003ch1\u003e\u003cstrong\u003eYour custom AI Copilot for every Ticket in Zendesk\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eGPT Sidebar App\u003c/strong\u003e empowers agents to work smarter, not harder. With custom AI requests and saved responses, your team can handle tickets faster and more efficiently while delivering the personalized customer experience your clients deserve.\u003c/p\u003e\n\n\u003cp\u003eWhether drafting an answer, reusing past ticket data, or managing more complex queries, the app delivers meaningful time savings and consistency directly inside Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom AI Prompts for Every Need\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nCreate and save your prompts for common responses. Whether it’s handling product inquiries, responding to support escalations, or replying to everyday questions, generate the exact response you need, instantly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI That Remembers\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOne of the most powerful features is the app’s ability to \u003cstrong\u003eremember previous responses and ticket summaries\u003c/strong\u003e. This means your agents can pick up conversations where they left off, without re-reading the entire ticket history. Follow-ups are faster, smoother, and more consistent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose Your Data Sources\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nChoose where the app pulls its data—whether it’s the ticket editor, public or private comments, or even specific parts like the first or last comment. This gives agents complete control over how the AI uses ticket data to generate the best response.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGDPR Compliant\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWe value your privacy. \u003cstrong\u003eGPT Sidebar App\u003c/strong\u003e is \u003cstrong\u003efully GDPR compliant\u003c/strong\u003e. Your data stays secure, with no information stored or used for training AI models, ensuring that your copilot Zendesk solution adheres to the highest standards of privacy and data protection.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy You Should Choose the GPT Sidebar App?\u003c/h3\u003e\n\n\u003cp\u003eYour agents\u0026#39; skills are too valuable to waste on repetitive tasks. With GPT Sidebar App, they can handle routine work in seconds and focus on more complex issues that require human insight and empathy. This boosts productivity, improves customer experience, and makes their work more fulfilling.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGPT Sidebar App\u003c/strong\u003e is the perfect solution for anyone looking for Zendesk Copilot to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBoost Agent Productivity\u003c/strong\u003e: Handle more tickets in less time, without the need for additional resources.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReduce Operational Costs\u003c/strong\u003e: Faster resolutions and automated responses will help you scale without adding extra headcount.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eElevate Customer Experience\u003c/strong\u003e: Swift responses, personalized interactions, and fewer errors lead to exceptional service and happier customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMaximize Efficiency with AI Automation\u003c/strong\u003e: While AI takes care of the repetitive processes, your team can deliver more value where it matters.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTransform the Way You Work\u003c/h3\u003e\n\n\u003cp\u003eStart your \u003cstrong\u003e14-day free trial\u003c/strong\u003e today and see the difference \u003cstrong\u003eGPT Sidebar App\u003c/strong\u003e can make—no commitments, just better, smarter customer support.\u003c/p\u003e\n\n\u003ch3\u003eFrequently Asked Questions (FAQ)\u003c/h3\u003e\n\n\u003ch4\u003eHow does the GPT Sidebar App save time for my agents?\u003c/h4\u003e\n\n\u003cp\u003eBy automating repetitive tasks, like generating standard replies or summarizing past interactions, your agents can focus on more complex issues. Custom AI prompts make it quick and easy to respond to tickets with just a click, cutting down response times.\u003c/p\u003e\n\n\u003ch4\u003eDoes the GPT Sidebar App integrate with our current Zendesk workflow?\u003c/h4\u003e\n\n\u003cp\u003eYes! The app has a sidebar that inserts the results of selected requests into the Zendesk Editor. This way, your agents don’t need to switch tools or change their workflow. It’s a seamless addition to your current process.\u003c/p\u003e\n\n\u003ch4\u003eHow quickly can I see results?\u003c/h4\u003e\n\n\u003cp\u003eYou can start benefiting from the GPT Sidebar App almost immediately. Once you set up custom prompts and begin automating responses, you’ll notice improved response times and more efficient ticket handling within days.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e Click \u0026quot;Install\u0026quot;.\u003c/li\u003e\n\u003cli\u003e Select the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003e Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003e By default, the app is named \u0026quot;GPT Sidebar\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003e Finally, click \u0026quot;Install\u0026quot; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e \u003cstrong\u003eGo to your agent workspace\u003c/strong\u003e. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eLocate the GPT Ішвуифк icon to the left after the Settings icon\u003c/strong\u003e. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e On the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003e Create a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at  \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"_______________________________________\n# **Your custom AI Copilot for every Ticket in Zendesk**\n\n**GPT Sidebar App** empowers agents to work smarter, not harder. With custom AI requests and saved responses, your team can handle tickets faster and more efficiently while delivering the personalized customer experience your clients deserve.\n\nWhether drafting an answer, reusing past ticket data, or managing more complex queries, the app delivers meaningful time savings and consistency directly inside Zendesk.\n\n### Key Features\n\n- **Custom AI Prompts for Every Need**  \n  Create and save your prompts for common responses. Whether it’s handling product inquiries, responding to support escalations, or replying to everyday questions, generate the exact response you need, instantly.\n\n- **AI That Remembers**  \n  One of the most powerful features is the app’s ability to **remember previous responses and ticket summaries**. This means your agents can pick up conversations where they left off, without re-reading the entire ticket history. Follow-ups are faster, smoother, and more consistent.\n\n- **Choose Your Data Sources**  \n  Choose where the app pulls its data—whether it’s the ticket editor, public or private comments, or even specific parts like the first or last comment. This gives agents complete control over how the AI uses ticket data to generate the best response.\n\n- **GDPR Compliant**  \n  We value your privacy. **GPT Sidebar App** is **fully GDPR compliant**. Your data stays secure, with no information stored or used for training AI models, ensuring that your copilot Zendesk solution adheres to the highest standards of privacy and data protection.\n\n### Why You Should Choose the GPT Sidebar App?\n\nYour agents' skills are too valuable to waste on repetitive tasks. With GPT Sidebar App, they can handle routine work in seconds and focus on more complex issues that require human insight and empathy. This boosts productivity, improves customer experience, and makes their work more fulfilling.\n\n**GPT Sidebar App** is the perfect solution for anyone looking for Zendesk Copilot to:\n\n- **Boost Agent Productivity**: Handle more tickets in less time, without the need for additional resources.\n\n- **Reduce Operational Costs**: Faster resolutions and automated responses will help you scale without adding extra headcount.\n\n- **Elevate Customer Experience**: Swift responses, personalized interactions, and fewer errors lead to exceptional service and happier customers.\n\n- **Maximize Efficiency with AI Automation**: While AI takes care of the repetitive processes, your team can deliver more value where it matters.\n\n\n### Transform the Way You Work\n\nStart your **14-day free trial** today and see the difference **GPT Sidebar App** can make—no commitments, just better, smarter customer support.\n\n\n### Frequently Asked Questions (FAQ)\n\n#### How does the GPT Sidebar App save time for my agents?\nBy automating repetitive tasks, like generating standard replies or summarizing past interactions, your agents can focus on more complex issues. Custom AI prompts make it quick and easy to respond to tickets with just a click, cutting down response times.\n\n#### Does the GPT Sidebar App integrate with our current Zendesk workflow?\nYes! The app has a sidebar that inserts the results of selected requests into the Zendesk Editor. This way, your agents don’t need to switch tools or change their workflow. It’s a seamless addition to your current process.\n\n#### How quickly can I see results?\nYou can start benefiting from the GPT Sidebar App almost immediately. Once you set up custom prompts and begin automating responses, you’ll notice improved response times and more efficient ticket handling within days.\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1.  Click \"Install\".\n2.  Select the Zendesk instance where you want to install the application.\n3.  Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4.  By default, the app is named \"GPT Sidebar\", but you can rename it. Decide if you want to enable role or group restrictions.\n5.  Finally, click \"Install\" again.\n\n### Access the app\n\n1.  **Go to your agent workspace**. Click the four-square icon in the top right corner, then select Support.\n2.  **Locate the GPT Ішвуифк icon to the left after the Settings icon**. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n\n1.  On the Settings page, go to Login.\n2.  Create a new account or, if you are already a Knots customer, select Login.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at  [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071370.apps.zdusercontent.com/1071370/assets/1764153727-6d5503d30218b4bd973d9aec5577adcd/logo-small.png","large_icon":"https://1071370.apps.zdusercontent.com/1071370/assets/1764153727-6d5503d30218b4bd973d9aec5577adcd/logo.png","screenshots":["https://1071370.apps.zdusercontent.com/1071370/assets/1764153727-6d5503d30218b4bd973d9aec5577adcd/screenshot-0.png","https://1071370.apps.zdusercontent.com/1071370/assets/1764153727-6d5503d30218b4bd973d9aec5577adcd/screenshot-1.png","https://1071370.apps.zdusercontent.com/1071370/assets/1764153727-6d5503d30218b4bd973d9aec5577adcd/screenshot-2.png"],"installation_count":19},{"id":1071413,"name":"Marketplaces","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3059691,"app_id":1071413,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-20T13:37:54Z","updated_at":"2024-09-20T13:37:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3306314,"app_id":1071413,"name":"api_token","kind":"text","required":false,"position":1,"created_at":"2025-08-11T19:34:04Z","updated_at":"2025-08-11T19:34:04Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4650,"entity_id":1071413,"app_id":1071413,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-20T13:37:56.000Z","updated_at":"2024-09-20T13:37:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-5DX1E86Q5Q","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-20T13:37:54Z","updated_at":"2026-02-27T04:22:52Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2024-09-24T16:57:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://juble.io/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-02-27T04:22:47Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Marketplaces customer support with Juble.io","long_description":"\u003ch2\u003eMarketplaces by Juble.io\u003c/h2\u003e\n\n\u003cp\u003eThe Marketplaces app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers.\u003c/p\u003e\n\n\u003ch3\u003eSupported Marketplaces\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAmazon Seller Central (All marketplaces)\u003c/li\u003e\n\u003cli\u003eMirakl (1800flowers, Adeo, Alltricks, Auchan, B\u0026amp;Q, Bebeboutik, Boulanger, Bricodepot, Carrefour, Castorama, Cdiscount, Debenhams, Decathlon, Galeries Lafayette, Greenweez, Home24, Idkids, Kiabi, Laredoute, Leclerc, Leroy Merlin, Macy\u0026#39;s, Maisons du Monde, Manor, MediaMarkt Saturn, Mountain Warehouse, Nature et Découvertes, Showroomprive, Snappy, Tradeinn, Vente Unique, Worten, and much more)\u003c/li\u003e\n\u003cli\u003eMiravia\u003c/li\u003e\n\u003cli\u003eNewegg (All marketplaces)\u003c/li\u003e\n\u003cli\u003eOctopia (CDiscount, ...)\u003c/li\u003e\n\u003cli\u003eWalmart (US, Canada, Mexico)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCentralized Support\u003c/strong\u003e: Manage customer messages and inquiries from various marketplaces directly within Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsolidated Order Information\u003c/strong\u003e: Gain comprehensive visibility into order details, including status, products, shipping, and more, for all your connected marketplaces.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-Driven Decisions\u003c/strong\u003e: Empower your support agents with all the necessary information at their fingertips to make informed decisions and personalize customer interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Navigation\u003c/strong\u003e: Navigate effortlessly between Zendesk and your connected marketplaces for quick access to specific marketplace and order details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalable Integration\u003c/strong\u003e: Manage an unlimited number of marketplace accounts within your Zendesk instance, ensuring efficient support as your business grows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdvanced Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated workflows\u003c/li\u003e\n\u003cli\u003eCustom reporting\u003c/li\u003e\n\u003cli\u003eAdvanced ticket routing \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImproved Agent Experience:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSimplified tasks\u003c/li\u003e\n\u003cli\u003eIncreased productivity\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the Marketplaces app and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your integration and deliver exceptional customer support.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the Marketplaces app and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your integration and deliver exceptional customer support.\u003c/p\u003e\n","raw_long_description":"## Marketplaces by Juble.io\n\nThe Marketplaces app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers.\n\n### Supported Marketplaces\n- Amazon Seller Central (All marketplaces)\n- Mirakl (1800flowers, Adeo, Alltricks, Auchan, B\u0026Q, Bebeboutik, Boulanger, Bricodepot, Carrefour, Castorama, Cdiscount, Debenhams, Decathlon, Galeries Lafayette, Greenweez, Home24, Idkids, Kiabi, Laredoute, Leclerc, Leroy Merlin, Macy's, Maisons du Monde, Manor, MediaMarkt Saturn, Mountain Warehouse, Nature et Découvertes, Showroomprive, Snappy, Tradeinn, Vente Unique, Worten, and much more)\n- Miravia\n- Newegg (All marketplaces)\n- Octopia (CDiscount, ...)\n- Walmart (US, Canada, Mexico)\n\n### Key Features\n\n- **Centralized Support**: Manage customer messages and inquiries from various marketplaces directly within Zendesk Support.\n\n- **Consolidated Order Information**: Gain comprehensive visibility into order details, including status, products, shipping, and more, for all your connected marketplaces.\n\n- **Data-Driven Decisions**: Empower your support agents with all the necessary information at their fingertips to make informed decisions and personalize customer interactions.\n\n- **Seamless Navigation**: Navigate effortlessly between Zendesk and your connected marketplaces for quick access to specific marketplace and order details.\n\n- **Scalable Integration**: Manage an unlimited number of marketplace accounts within your Zendesk instance, ensuring efficient support as your business grows.\n\n### Advanced Features\n- Automated workflows\n- Custom reporting\n- Advanced ticket routing \n\n### Improved Agent Experience:\n- Simplified tasks\n- Increased productivity\n\n## Get Started\n\nTo install the Marketplaces app and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces) for instructions on adding marketplace accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your integration and deliver exceptional customer support.\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n","raw_installation_instructions":"# Installation Instructions\n\nTo install the Marketplaces app and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces) for instructions on adding marketplace accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your integration and deliver exceptional customer support.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071413.apps.zdusercontent.com/1071413/assets/1770855480-705721fbc700d53210e2402b57eea30c/logo-small.png","large_icon":"https://1071413.apps.zdusercontent.com/1071413/assets/1770855480-705721fbc700d53210e2402b57eea30c/logo.png","screenshots":["https://1071413.apps.zdusercontent.com/1071413/assets/1770855480-705721fbc700d53210e2402b57eea30c/screenshot-0.png","https://1071413.apps.zdusercontent.com/1071413/assets/1770855480-705721fbc700d53210e2402b57eea30c/screenshot-1.png","https://1071413.apps.zdusercontent.com/1071413/assets/1770855480-705721fbc700d53210e2402b57eea30c/screenshot-2.png"],"installation_count":46},{"id":1071414,"name":"Smart Role","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3059693,"app_id":1071414,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-20T13:40:09Z","updated_at":"2024-09-20T13:40:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4651,"entity_id":1071414,"app_id":1071414,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-20T13:40:10.000Z","updated_at":"2024-09-20T13:40:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-20T13:40:08Z","updated_at":"2026-01-22T09:57:42Z","terms_conditions_url":null,"app_organization":{"id":6624,"name":"Smart Role","email":"friends@smartrole.ai","website":"https://www.smartrole.ai","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-12-04T17:20:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.smartrole.ai/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-12T17:36:18Z","owner_id":269519,"author_name":"Smart Role","author_email":"contact@smartrole.ai","author_url":"https://www.smartrole.ai","short_description":"Smart Role – AI-Powered Training \u0026 Scenario-Based Simulation for Customer Support.","long_description":"\u003cp\u003eThe official \u003cstrong\u003eSmart Role\u003c/strong\u003e app for Zendesk Support empowers your team with advanced AI-driven training solutions. Smart Role helps customer support teams simulate real-world scenarios, making onboarding, training, and upskilling more interactive and impactful. With Smart Role, support teams can streamline their processes, reduce onboarding time, and enhance agent performance through scenario-based simulations and automated feedback.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features of the Smart Role App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate and Run Scenario-Based Simulations:\u003c/strong\u003e Build tailored scenarios for specific customer support challenges (e.g., refund requests, technical troubleshooting).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Persona and Scenario Creation:\u003c/strong\u003e Utilize AI to generate dynamic personas and scenarios that mimic real-world customer interactions, helping agents practice and improve their skills.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamlined Onboarding \u0026amp; Training:\u003c/strong\u003e Quickly onboard new agents with pre-defined scenarios, reducing the learning curve and ensuring consistent service quality.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Tracking and Feedback:\u003c/strong\u003e Evaluate agent performance through customizable scorecards and offer actionable feedback to promote continuous improvement.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Channel Support:\u003c/strong\u003e Train agents for various channels, including chat, email, and (coming soon) voice.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrand-Specific Training:\u003c/strong\u003e Tailor simulations to different brands or services within your company for more targeted training.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Zendesk Integration:\u003c/strong\u003e Instantly launch training simulations and analyze agent performance without leaving the Zendesk platform\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo get started with Smart Role:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOn Zendesk:\n\n\u003cul\u003e\n\u003cli\u003eInstall the app via the Zendesk Marketplace,\u003c/li\u003e\n\u003cli\u003eGo to the admin console \u0026gt; \u0026quot;Apps and integrations\u0026quot; \u0026gt; \u0026quot;Zendesk API\u0026quot;, and create a Zendesk API Token Access. Copy it for later. This token will be used in Smart Role.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eOn \u003ca href=\"https://app.smartrole.ai\"\u003eapp.smartrole.ai\u003c/a\u003e:\n\n\u003cul\u003e\n\u003cli\u003eLogin or create a Smart Role account using the Zendesk authentication,\u003c/li\u003e\n\u003cli\u003eCreate a new Zendesk integration, with your Zendesk subdomain, and the Zendesk API token you copied from the admin console,\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnd voila ! You can start assigning scenarios to your agents in Smart Role. These training scenarios will be automatically assigned to your agents in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFor personalized onboarding support or to schedule a demo, reach out to us at friends@smartrole.ai or visit \u003ca href=\"https://wwww.smartrole.ai\"\u003ewww.smartrole.ai\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The official **Smart Role** app for Zendesk Support empowers your team with advanced AI-driven training solutions. Smart Role helps customer support teams simulate real-world scenarios, making onboarding, training, and upskilling more interactive and impactful. With Smart Role, support teams can streamline their processes, reduce onboarding time, and enhance agent performance through scenario-based simulations and automated feedback.\n\n**Key Features of the Smart Role App:**\n\n- **Create and Run Scenario-Based Simulations:** Build tailored scenarios for specific customer support challenges (e.g., refund requests, technical troubleshooting).\n- **AI-Powered Persona and Scenario Creation:** Utilize AI to generate dynamic personas and scenarios that mimic real-world customer interactions, helping agents practice and improve their skills.\n- **Streamlined Onboarding \u0026 Training:** Quickly onboard new agents with pre-defined scenarios, reducing the learning curve and ensuring consistent service quality.\n- **Performance Tracking and Feedback:** Evaluate agent performance through customizable scorecards and offer actionable feedback to promote continuous improvement.\n- **Multi-Channel Support:** Train agents for various channels, including chat, email, and (coming soon) voice.\n- **Brand-Specific Training:** Tailor simulations to different brands or services within your company for more targeted training.\n- **Seamless Zendesk Integration:** Instantly launch training simulations and analyze agent performance without leaving the Zendesk platform\n","raw_installation_instructions":"To get started with Smart Role:\n\n- On Zendesk:\n  - Install the app via the Zendesk Marketplace,\n  - Go to the admin console \u003e \"Apps and integrations\" \u003e \"Zendesk API\", and create a Zendesk API Token Access. Copy it for later. This token will be used in Smart Role.\n- On [app.smartrole.ai](https://app.smartrole.ai):\n  - Login or create a Smart Role account using the Zendesk authentication,\n  - Create a new Zendesk integration, with your Zendesk subdomain, and the Zendesk API token you copied from the admin console,\n\nAnd voila ! You can start assigning scenarios to your agents in Smart Role. These training scenarios will be automatically assigned to your agents in Zendesk.\n\nFor personalized onboarding support or to schedule a demo, reach out to us at friends@smartrole.ai or visit [www.smartrole.ai](https://wwww.smartrole.ai).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071414.apps.zdusercontent.com/1071414/assets/1739375122-641ab5b2875293b73bf92fc033d1b22a/logo-small.png","large_icon":"https://1071414.apps.zdusercontent.com/1071414/assets/1739375122-641ab5b2875293b73bf92fc033d1b22a/logo.png","screenshots":["https://1071414.apps.zdusercontent.com/1071414/assets/1739375122-641ab5b2875293b73bf92fc033d1b22a/screenshot-0.png","https://1071414.apps.zdusercontent.com/1071414/assets/1739375122-641ab5b2875293b73bf92fc033d1b22a/screenshot-1.png","https://1071414.apps.zdusercontent.com/1071414/assets/1739375122-641ab5b2875293b73bf92fc033d1b22a/screenshot-2.png"],"installation_count":5},{"id":1071457,"name":"Emporix Connect for Support","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3059813,"app_id":1071457,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-20T16:12:47Z","updated_at":"2024-09-20T16:12:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3059809,"app_id":1071457,"name":"clientId","kind":"text","required":true,"position":1,"created_at":"2024-09-20T16:12:46Z","updated_at":"2024-09-20T16:12:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3059810,"app_id":1071457,"name":"clientSecret","kind":"text","required":true,"position":2,"created_at":"2024-09-20T16:12:46Z","updated_at":"2024-09-20T16:12:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3059811,"app_id":1071457,"name":"tenant","kind":"text","required":true,"position":3,"created_at":"2024-09-20T16:12:46Z","updated_at":"2024-09-20T16:12:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3059812,"app_id":1071457,"name":"orderDisplayLimit","kind":"number","required":false,"position":4,"created_at":"2024-09-20T16:12:46Z","updated_at":"2024-09-20T16:12:46Z","default_value":"3","secure":false,"scopes":null,"options":null}],"plans":[{"id":4652,"entity_id":1071457,"app_id":1071457,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-20T16:12:48.000Z","updated_at":"2024-09-20T16:12:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-20T16:12:46Z","updated_at":"2026-05-11T17:55:27Z","terms_conditions_url":null,"app_organization":{"id":3353,"name":"neteleven GmbH","email":"zendesk-support@neteleven.de","website":"www.neteleven.de","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2024-10-02T16:00:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-11T17:55:23Z","owner_id":269519,"author_name":"neteleven","author_email":"zendesk@neteleven.de","author_url":"https://www.neteleven.de/","short_description":"eCommerce support for Zendesk","long_description":"\u003ch3\u003eAbout neteleven\u003c/h3\u003e\n\n\u003cp\u003eneteleven is a certified Zendesk and Emporix partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.\u003c/p\u003e\n\n\u003ch3\u003eWhat this integration does well\u003c/h3\u003e\n\n\u003cp\u003eThis app seamlessly integrates your Emporix store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Order Visibility:\u003c/strong\u003e Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Efficiency:\u003c/strong\u003e Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Accuracy:\u003c/strong\u003e Direct access to Emporix data ensures agents have the most reliable information to resolve customer inquiries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Experience:\u003c/strong\u003e Faster, more informed responses lead to higher customer satisfaction and loyalty.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosures \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eYour data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and Emporix, ensuring that sensitive customer information is handled securely. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Handling:\u003c/strong\u003e The app retrieves order and customer data from Emporix via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e The Emporix API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eStep-by-Step Guide to Installing Emporix Connect for Support\u003c/h3\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep 1: Get Your Emporix API Credentials\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eGo to the Emporix API Keys page:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Open \u003ca href=\"https://app.emporix.io/api-keys\"\u003eEmporix API Keys\u003c/a\u003e and log in if required.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFind your credentials:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- In the API Key section, locate your \u003ccode\u003eclientId\u003c/code\u003e, \u003ccode\u003eclientSecret\u003c/code\u003e, and \u003ccode\u003etenant\u003c/code\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCopy your credentials:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Copy the \u003ccode\u003eclientId\u003c/code\u003e, \u003ccode\u003eclientSecret\u003c/code\u003e, and \u003ccode\u003etenant\u003c/code\u003e for later use.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep 2: Install Emporix Connect for Support\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the app:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Follow the instructions displayed on the screen.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnter your API credentials:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWhen prompted, provide the following:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClientId\u003c/strong\u003e: Paste your \u003ccode\u003eclientId\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClientSecret\u003c/strong\u003e: Paste your \u003ccode\u003eclientSecret\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTenant\u003c/strong\u003e: Paste your \u003ccode\u003etenant\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrderDisplayLimit\u003c/strong\u003e: Set how many orders to display (default is 3).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### About neteleven\n\nneteleven is a certified Zendesk and Emporix partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.\n\n### What this integration does well\n\nThis app seamlessly integrates your Emporix store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:\n\n* **Real-time Order Visibility:** Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.\n* **Increased Efficiency:** Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.\n* **Enhanced Accuracy:** Direct access to Emporix data ensures agents have the most reliable information to resolve customer inquiries.\n* **Improved Customer Experience:** Faster, more informed responses lead to higher customer satisfaction and loyalty.\n\n### Data Disclosures \u0026 Privacy\n\nYour data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and Emporix, ensuring that sensitive customer information is handled securely. \n\n* **Data Handling:** The app retrieves order and customer data from Emporix via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.\n* **Security:** The Emporix API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server","raw_installation_instructions":"### Step-by-Step Guide to Installing Emporix Connect for Support  \n\n---\n\n### Step 1: Get Your Emporix API Credentials  \n\n**Go to the Emporix API Keys page:**  \n- Open [Emporix API Keys](https://app.emporix.io/api-keys) and log in if required.  \n\n**Find your credentials:**  \n- In the API Key section, locate your `clientId`, `clientSecret`, and `tenant`.  \n\n**Copy your credentials:**  \n- Copy the `clientId`, `clientSecret`, and `tenant` for later use.\n\n---\n\n### Step 2: Install Emporix Connect for Support  \n\n**Install the app:**  \n- Follow the instructions displayed on the screen.  \n\n**Enter your API credentials:**  \nWhen prompted, provide the following:  \n\n- **ClientId**: Paste your `clientId`.  \n- **ClientSecret**: Paste your `clientSecret`.  \n- **Tenant**: Paste your `tenant`.  \n- **OrderDisplayLimit**: Set how many orders to display (default is 3).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071457.apps.zdusercontent.com/1071457/assets/1778232051-9d840d7b22badc3d9fb973f52cf70f97/logo-small.png","large_icon":"https://1071457.apps.zdusercontent.com/1071457/assets/1778232051-9d840d7b22badc3d9fb973f52cf70f97/logo.png","screenshots":["https://1071457.apps.zdusercontent.com/1071457/assets/1778232051-9d840d7b22badc3d9fb973f52cf70f97/screenshot-0.png","https://1071457.apps.zdusercontent.com/1071457/assets/1778232051-9d840d7b22badc3d9fb973f52cf70f97/screenshot-1.png","https://1071457.apps.zdusercontent.com/1071457/assets/1778232051-9d840d7b22badc3d9fb973f52cf70f97/screenshot-2.png"],"installation_count":0},{"id":1071881,"name":"Auto Timer by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3060565,"app_id":1071881,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-23T07:02:13Z","updated_at":"2024-09-23T07:02:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4655,"entity_id":1071881,"app_id":1071881,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0Q26EafjIUomyPBpkVrrUGQi","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1376,"cost_type":"CostStripe","active":true,"created_at":"2024-09-23T07:02:15.000Z","updated_at":"2024-09-23T07:02:15.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-23T07:02:13Z","updated_at":"2025-04-04T00:12:21Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[2,3],"date_published":"2024-10-09T17:57:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2024-10-09T17:56:34Z","owner_id":269519,"author_name":"Saasly","author_email":"people@saasly.in","author_url":"https://saasly.in","short_description":"Track the exact time agents spend on tickets using the Auto Start Timer app.","long_description":"\u003cp\u003eTracking the time agents spend on tickets is essential for delivering top-notch support, a key aspect of any successful business. Our Auto Start Timer app allows you to accurately monitor time spent on each ticket, helping identify any obstacles to providing the best customer solutions.\u003c/p\u003e\n\n\u003cp\u003eThe app lets you customize the start and stop statuses for the timer to align with your business workflow. For example, you can configure it to start the timer when a ticket is marked as ‘open’ or ‘pending’. This ensures that whenever an agent updates the ticket status to one of these options, the timer automatically begins.\u003c/p\u003e\n\n\u003cp\u003eKey Features : \u003c/p\u003e\n\n\u003cp\u003eDetailed Reports: Track agents’ time spent on billable and non-billable tasks with advanced filtering options.\u003c/p\u003e\n\n\u003cp\u003eExport Functionality: Easily download detailed reports of time spent for analysis or record-keeping.\u003c/p\u003e\n\n\u003cp\u003eTime Entry Restrictions: Admins can limit agents from modifying time entries for specific months, ensuring accurate reporting.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eSetup Guide:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAfter installing the application, navigate to the Ticket Page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the sidebar, a full page will be displayed.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to Settings and complete the OAuth process for Zendesk authentication.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e. Once you have successfully authenticated with Zendesk, navigate to Configuration to complete the timer settings and trigger functionality.\u003c/p\u003e\n\n\u003cp\u003eWe hope these instructions are helpful and that you complete the setup successfully.\u003c/p\u003e\n\n\u003cp\u003eIf you need any assistance, please reach out to us at Support@saasly.in.\u003c/p\u003e\n","raw_long_description":"Tracking the time agents spend on tickets is essential for delivering top-notch support, a key aspect of any successful business. Our Auto Start Timer app allows you to accurately monitor time spent on each ticket, helping identify any obstacles to providing the best customer solutions.\n\nThe app lets you customize the start and stop statuses for the timer to align with your business workflow. For example, you can configure it to start the timer when a ticket is marked as ‘open’ or ‘pending’. This ensures that whenever an agent updates the ticket status to one of these options, the timer automatically begins.\n\nKey Features : \n\nDetailed Reports: Track agents’ time spent on billable and non-billable tasks with advanced filtering options.\n\nExport Functionality: Easily download detailed reports of time spent for analysis or record-keeping.\n\nTime Entry Restrictions: Admins can limit agents from modifying time entries for specific months, ensuring accurate reporting.","raw_installation_instructions":"**Setup Guide:**\n\n1. After installing the application, navigate to the Ticket Page.\n\n2. In the sidebar, a full page will be displayed.\n\n 3. Go to Settings and complete the OAuth process for Zendesk authentication.\n\n. Once you have successfully authenticated with Zendesk, navigate to Configuration to complete the timer settings and trigger functionality.\n\nWe hope these instructions are helpful and that you complete the setup successfully.\n\nIf you need any assistance, please reach out to us at Support@saasly.in.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1071881.apps.zdusercontent.com/1071881/assets/1728453890-c1c77048791d1ba8f74c692146d86005/logo-small.png","large_icon":"https://1071881.apps.zdusercontent.com/1071881/assets/1728453890-c1c77048791d1ba8f74c692146d86005/logo.png","screenshots":["https://1071881.apps.zdusercontent.com/1071881/assets/1728453890-c1c77048791d1ba8f74c692146d86005/screenshot-0.png","https://1071881.apps.zdusercontent.com/1071881/assets/1728453890-c1c77048791d1ba8f74c692146d86005/screenshot-1.png","https://1071881.apps.zdusercontent.com/1071881/assets/1728453890-c1c77048791d1ba8f74c692146d86005/screenshot-2.png"],"installation_count":0},{"id":1072559,"name":"AutoSmartDialer","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3062589,"app_id":1072559,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-25T07:36:44Z","updated_at":"2024-09-25T07:36:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4667,"entity_id":1072559,"app_id":1072559,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-25T07:36:45.000Z","updated_at":"2024-09-25T07:36:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-25T07:36:43Z","updated_at":"2026-02-11T22:51:01Z","terms_conditions_url":null,"app_organization":{"id":6474,"name":"KEEN BEST TECHNOLOGY LIMITED","email":"contact@keenbest.com.hk","website":"www.keenbest.com.tw","country_code":"HK","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2024-10-08T16:42:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bricom.net/zh/products-smart-outbound"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-11T22:50:58Z","owner_id":269519,"author_name":"KEENBEST","author_email":"contact@keenbest.com.hk","author_url":"https://keenbest.com.tw/cloud/","short_description":"Integrates with third-party SIP providers, for outbound calls in AWS regions.","long_description":"\u003cp\u003eAutoSmartDialer is a tailored outbound calling solution for Amazon Connect. It seamlessly integrates with local SIP trunks, offering efficient and versatile call dialing. This app streamlines communication processes and boosts customer service quality and efficiency.\u003c/p\u003e\n\n\u003cp\u003eConsider this scenario: Your company requires phone access in a region where Amazon Connect doesn\u0026#39;t offer phone numbers. The solution? Acquire a local SIP trunk and connect it to Amazon Connect using AutoSmartDialer. This application not only resolves geographical limitations but also enhances your flexibility. It allows you to utilize local resources while leveraging Amazon Connect\u0026#39;s robust features. With AutoSmartDialer, handling both inbound and outbound calls becomes effortless, unlocking new possibilities for customer service.\u003c/p\u003e\n\n\u003cp\u003eAutoSmartDialer can identify and extract customer phone numbers from Zendesk Support, preparing them for outbound calls. This feature eliminates the need for manual number entry by your customer service team. The outcome? Reduced errors and significant time savings.\u003c/p\u003e\n\n\u003ch2\u003eAbout KEENBEST\u003c/h2\u003e\n\n\u003cp\u003eAs a Zendesk Premier Partner, we specialize in implementing CX projects. Our expertise covers the full spectrum of cloud support center adaptation, including Zendesk implementation, automation, custom app development, and seamless integration with your backend systems.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCONSULTING \u003cbr\u003e\nWhether you\u0026#39;re currently using Zendesk or considering integrating specific products from the Zendesk Suite, we offer consultation on potential possibilities and application scenarios tailored to your unique use case.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIMPLEMENTATION\u003cbr\u003e\nWe address your specific needs and requirements within Zendesk, including automations, custom apps, and integrations with CRM, ERP, telephony, and third-party systems.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTRAININGS\u003cbr\u003e\nWe\u0026#39;re eager to collaborate with you in designing a customized Zendesk training program, offering both train-the-trainer approaches and direct agent training options.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eROLLOUT\u003cbr\u003e\nIf you\u0026#39;re planning to implement Zendesk across multiple countries in your organization, our experience with over 500 global service projects ensures professional support throughout the process.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information about how we collect, use, store, and protect information, please review our Privacy Policy: \u003ca href=\"https://www.bricom.net/privacy-policy\"\u003ehttps://www.bricom.net/privacy-policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSelect the Install button in the upper right of this marketplace listing.\u003c/p\u003e\n\n\u003cp\u003eSelect your instance if you have multiple instances.\u003c/p\u003e\n\n\u003cp\u003eClick Install - you\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"AutoSmartDialer is a tailored outbound calling solution for Amazon Connect. It seamlessly integrates with local SIP trunks, offering efficient and versatile call dialing. This app streamlines communication processes and boosts customer service quality and efficiency.\n\nConsider this scenario: Your company requires phone access in a region where Amazon Connect doesn't offer phone numbers. The solution? Acquire a local SIP trunk and connect it to Amazon Connect using AutoSmartDialer. This application not only resolves geographical limitations but also enhances your flexibility. It allows you to utilize local resources while leveraging Amazon Connect's robust features. With AutoSmartDialer, handling both inbound and outbound calls becomes effortless, unlocking new possibilities for customer service.\n\nAutoSmartDialer can identify and extract customer phone numbers from Zendesk Support, preparing them for outbound calls. This feature eliminates the need for manual number entry by your customer service team. The outcome? Reduced errors and significant time savings.\n\n## About KEENBEST\n\nAs a Zendesk Premier Partner, we specialize in implementing CX projects. Our expertise covers the full spectrum of cloud support center adaptation, including Zendesk implementation, automation, custom app development, and seamless integration with your backend systems.\n\n1. CONSULTING \nWhether you're currently using Zendesk or considering integrating specific products from the Zendesk Suite, we offer consultation on potential possibilities and application scenarios tailored to your unique use case.\n\n2. IMPLEMENTATION\n We address your specific needs and requirements within Zendesk, including automations, custom apps, and integrations with CRM, ERP, telephony, and third-party systems.\n\n3. TRAININGS\n We're eager to collaborate with you in designing a customized Zendesk training program, offering both train-the-trainer approaches and direct agent training options.\n\n4. ROLLOUT\n If you're planning to implement Zendesk across multiple countries in your organization, our experience with over 500 global service projects ensures professional support throughout the process.\n\nFor more information about how we collect, use, store, and protect information, please review our Privacy Policy: [https://www.bricom.net/privacy-policy](https://www.bricom.net/privacy-policy)","raw_installation_instructions":"Select the Install button in the upper right of this marketplace listing.\n\nSelect your instance if you have multiple instances.\n\nClick Install - you're all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1072559.apps.zdusercontent.com/1072559/assets/1770689595-c68e30fe7f143e0e3f7a428134dee6e3/logo-small.png","large_icon":"https://1072559.apps.zdusercontent.com/1072559/assets/1770689595-c68e30fe7f143e0e3f7a428134dee6e3/logo.png","screenshots":["https://1072559.apps.zdusercontent.com/1072559/assets/1770689595-c68e30fe7f143e0e3f7a428134dee6e3/screenshot-0.png","https://1072559.apps.zdusercontent.com/1072559/assets/1770689595-c68e30fe7f143e0e3f7a428134dee6e3/screenshot-1.png","https://1072559.apps.zdusercontent.com/1072559/assets/1770689595-c68e30fe7f143e0e3f7a428134dee6e3/screenshot-2.png"],"installation_count":2},{"id":1073133,"name":"Agent Activity Tags","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3064574,"app_id":1073133,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-27T04:50:10Z","updated_at":"2024-09-27T04:50:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4669,"entity_id":1073133,"app_id":1073133,"amount":75,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pv8D2GjqFrWqkOD5FnQksi2","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DSJTmGjqFrWqkOD","cost_id":1384,"cost_type":"CostStripe","active":true,"created_at":"2024-09-27T04:50:12.000Z","updated_at":"2024-09-27T04:50:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-27T04:50:10Z","updated_at":"2025-04-04T00:12:22Z","terms_conditions_url":null,"app_organization":{"id":1790,"name":"BizStudio","email":"support@bizstudio.co.nz","website":"https://bizstudio.co.nz","country_code":"NZ","stripe_account_id":"acct_1DSJTmGjqFrWqkOD","state":"unpublished"},"locations":[7,5,2],"date_published":"2024-09-27T21:46:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","user_sidebar","nav_bar"],"last_update_time":"2024-10-02T16:24:44Z","owner_id":269519,"author_name":"BizStudio NZ","author_email":"support@bizstudio.co.nz","author_url":"https://bizstudio.co.nz/agent-activity-tags/","short_description":"Tag the tickets agents work on, not just what they close.","long_description":"\u003cp\u003e\u003cstrong\u003eAgent Activity Tags\u003c/strong\u003e allows Zendesk admins to configure tags to be added to tickets that an agent updates, making it easy to see the tickets that an agent has worked on, not just those they have solved.\u003c/p\u003e\n\n\u003cp\u003eAdd \u003cstrong\u003eActivity Tags in three situations:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWhen a public comment is made\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen any comment is made (including a private note)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen any update at all is made (Change of status, group, or other field)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTagging can be disabled for individual agents\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eUpdate 2.0.0:\u003c/strong\u003e Adds advanced filtering options, including custom user field filtering. Bulk update options now allow setting a single tag to multiple agents and setting the activity level option based on the currently shown agents.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://bizstudio.co.nz/apps/bizstudio-brand-banner.png\" alt=\"brand partners\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://bizstudio.co.nz\"\u003e\u003cimg src=\"https://bizstudio.co.nz/apps/bizstudio-footer-banner.png\" alt=\"Bizstudio\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://bizstudio.co.nz\"\u003e\u003cimg src=\"https://bizstudio.co.nz/apps/bizstudio-footer-banner.png\" alt=\"Bizstudio\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the installation prompts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIMPORTANT: Role and Group Restrictions\u003c/strong\u003e - Tagging will only work for agents in groups or roles allowed during install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the new navigation sidebar icon to go to the settings page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgents have default \u0026#39;firstname\u003cem\u003elastname\u003c/em\u003etag\u0026#39; tags already set - change these if desired.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose the setting you require for all agents or customise for each agent. Use filtering options to select agents for bulk setting changes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave settings.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Agent Activity Tags** allows Zendesk admins to configure tags to be added to tickets that an agent updates, making it easy to see the tickets that an agent has worked on, not just those they have solved.\n\nAdd **Activity Tags in three situations:**\n\n- When a public comment is made\n\n- When any comment is made (including a private note)\n\n- When any update at all is made (Change of status, group, or other field)\n\n- Tagging can be disabled for individual agents\n\n**Update 2.0.0:** Adds advanced filtering options, including custom user field filtering. Bulk update options now allow setting a single tag to multiple agents and setting the activity level option based on the currently shown agents.\n\n![brand partners](https://bizstudio.co.nz/apps/bizstudio-brand-banner.png) \n\n[![Bizstudio](https://bizstudio.co.nz/apps/bizstudio-footer-banner.png)](https://bizstudio.co.nz)","raw_installation_instructions":"[![Bizstudio](https://bizstudio.co.nz/apps/bizstudio-footer-banner.png)](https://bizstudio.co.nz)\n\n1. Click **Install** and follow the installation prompts.\n\n2. **IMPORTANT: Role and Group Restrictions** - Tagging will only work for agents in groups or roles allowed during install.\n\n3. Use the new navigation sidebar icon to go to the settings page.\n\n4. Agents have default 'firstname_lastname_tag' tags already set - change these if desired.\n\n5. Choose the setting you require for all agents or customise for each agent. Use filtering options to select agents for bulk setting changes.\n\n6. **Save settings.**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1073133.apps.zdusercontent.com/1073133/assets/1727833345-0bd9973ed769e4d5d09beb35355d8f91/logo-small.png","large_icon":"https://1073133.apps.zdusercontent.com/1073133/assets/1727833345-0bd9973ed769e4d5d09beb35355d8f91/logo.png","screenshots":["https://1073133.apps.zdusercontent.com/1073133/assets/1727833345-0bd9973ed769e4d5d09beb35355d8f91/screenshot-0.png","https://1073133.apps.zdusercontent.com/1073133/assets/1727833345-0bd9973ed769e4d5d09beb35355d8f91/screenshot-1.png","https://1073133.apps.zdusercontent.com/1073133/assets/1727833345-0bd9973ed769e4d5d09beb35355d8f91/screenshot-2.png"],"installation_count":0},{"id":1073177,"name":"Hantera","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3064757,"app_id":1073177,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-27T08:59:37Z","updated_at":"2024-09-27T08:59:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3064756,"app_id":1073177,"name":"hantera_domain","kind":"text","required":true,"position":1,"created_at":"2024-09-27T08:59:37Z","updated_at":"2024-09-27T08:59:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4670,"entity_id":1073177,"app_id":1073177,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-27T08:59:38.000Z","updated_at":"2024-09-27T08:59:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-27T08:59:36Z","updated_at":"2026-10-02T04:23:45Z","terms_conditions_url":null,"app_organization":{"id":6646,"name":"Hantera","email":"support@hantera.io","website":"https://www.hantera.io/","country_code":"SE","stripe_account_id":null,"state":null},"locations":[2,1,3],"date_published":"2024-10-14T17:44:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hantera.io/pricing/"},"location_names":["nav_bar","top_bar","ticket_sidebar"],"last_update_time":"2026-10-02T04:23:40Z","owner_id":269519,"author_name":"Hantera AB","author_email":"info@hantera.io","author_url":"https://www.hantera.io","short_description":"Work with Hantera side-by-side inside Zendesk Support","long_description":"\u003cp\u003eHantera is an order management system for businesses of all sizes, providing a flexible platform to streamline order processes. Its dynamic data model and graph search interface enable customer service agents to find and manage orders, customers, deliveries, returns and payments without leaving their support workflow. Automation and real-time integrations reduce manual work so teams can focus on service rather than administration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHantera for Zendesk Support\u003c/strong\u003e brings that workspace to where your agents already are — inside Zendesk Support. Instead of switching tabs, copying order numbers and re-authenticating in a separate system, agents get the full Hantera workspace embedded in Zendesk. This significantly reduces time to resolution per ticket and increases agent satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWith Hantera for Zendesk Support you can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen your full Hantera workspace from the Zendesk Support main navigation\u003c/li\u003e\n\u003cli\u003eSee the requesting customer\u0026#39;s orders directly in the ticket sidebar, looked up automatically from the ticket requester\u0026#39;s email address\u003c/li\u003e\n\u003cli\u003eFollow up on order status, deliveries, returns, refunds and payments while answering the ticket\u003c/li\u003e\n\u003cli\u003eReceive Hantera notifications from the Zendesk top bar\u003c/li\u003e\n\u003cli\u003eSign in once with your existing Hantera credentials — user permissions and roles from Hantera are always respected\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c/strong\u003e an existing Hantera installation. If you don\u0026#39;t have one, visit \u003ca href=\"https://www.hantera.io\"\u003ewww.hantera.io\u003c/a\u003e to apply for an account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData handling and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take the protection of your and your customers\u0026#39; data seriously, and the app is deliberately designed to hold as little data as possible.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe app has no backend of its own.\u003c/strong\u003e It runs entirely in the agent\u0026#39;s browser and communicates directly with your Hantera installation. No ticket, user or order data is routed through, stored on, or processed by any Hantera AB server other than the Hantera environment you already operate.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData read from Zendesk.\u003c/strong\u003e In the ticket sidebar the app reads the ticket requester\u0026#39;s email address and the ticket ID. The email address is used solely as a search term to look up matching orders in your Hantera installation; the ticket ID is used only to keep the sidebar\u0026#39;s view state in the browser. Neither is stored or transmitted anywhere else. The app does not read ticket comments or attachments, and does not write any data back to Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthentication.\u003c/strong\u003e Sign-in uses OAuth 2.0 Authorization Code flow with PKCE against your own Hantera installation. Agents authenticate with their existing Hantera credentials; the app never sees, handles or stores passwords. Access and refresh tokens are kept only in the browser\u0026#39;s local storage (IndexedDB) on the agent\u0026#39;s own device and are removed on sign-out.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess control.\u003c/strong\u003e Agents only ever see the data their Hantera user account is authorised to see. All authorisation is enforced by your Hantera installation, and all traffic is encrypted in transit over TLS.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfiguration.\u003c/strong\u003e The only setting stored by the app is the Hantera domain name entered during installation.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor details on how Hantera AB handles personal data, see our \u003ca href=\"https://www.hantera.io/legal/service-privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e. Our security practices are described in our \u003ca href=\"https://www.hantera.io/legal/issp/\"\u003eInformation Security and Systems Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app requires an external Hantera installation. If you are currently not running Hantera, please go to \u003ca href=\"https://www.hantera.io\"\u003ewww.hantera.io\u003c/a\u003e and apply for an account.\u003c/p\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support and locate \u003cstrong\u003eAdmin Center\u003c/strong\u003e under the \u003cstrong\u003eZendesk Products\u003c/strong\u003e menu in the upper right corner.\u003c/li\u003e\n\u003cli\u003eExpand \u003cstrong\u003eApps and integrations\u003c/strong\u003e and click on \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eMarketplace\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003eHantera\u003c/strong\u003e app.\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eDuring the installation step, you may optionally give the app a \u003cem\u003etitle\u003c/em\u003e and configure restrictions on who can access the app. You can leave these values as default if you\u0026#39;re not sure what to set.\u003c/li\u003e\n\u003cli\u003ePut your Hantera hostname or domain in the field \u003cstrong\u003eHantera Domain\u003c/strong\u003e. This is the same you\u0026#39;re using when logging in to the Hantera Portal.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce installed, you can access Hantera from Zendesk\u0026#39;s main navigation. Each user will be met with a \u003cstrong\u003eSign-in\u003c/strong\u003e button on first try. Simply click the button and sign-in using your regular Hantera credentials.\u003c/p\u003e\n","raw_long_description":"Hantera is an order management system for businesses of all sizes, providing a flexible platform to streamline order processes. Its dynamic data model and graph search interface enable customer service agents to find and manage orders, customers, deliveries, returns and payments without leaving their support workflow. Automation and real-time integrations reduce manual work so teams can focus on service rather than administration.\n\n**Hantera for Zendesk Support** brings that workspace to where your agents already are — inside Zendesk Support. Instead of switching tabs, copying order numbers and re-authenticating in a separate system, agents get the full Hantera workspace embedded in Zendesk. This significantly reduces time to resolution per ticket and increases agent satisfaction.\n\n**With Hantera for Zendesk Support you can:**\n\n- Open your full Hantera workspace from the Zendesk Support main navigation\n- See the requesting customer's orders directly in the ticket sidebar, looked up automatically from the ticket requester's email address\n- Follow up on order status, deliveries, returns, refunds and payments while answering the ticket\n- Receive Hantera notifications from the Zendesk top bar\n- Sign in once with your existing Hantera credentials — user permissions and roles from Hantera are always respected\n\n**Requirements:** an existing Hantera installation. If you don't have one, visit [www.hantera.io](https://www.hantera.io) to apply for an account.\n\n**Data handling and privacy**\n\nWe take the protection of your and your customers' data seriously, and the app is deliberately designed to hold as little data as possible.\n\n- **The app has no backend of its own.** It runs entirely in the agent's browser and communicates directly with your Hantera installation. No ticket, user or order data is routed through, stored on, or processed by any Hantera AB server other than the Hantera environment you already operate.\n- **Data read from Zendesk.** In the ticket sidebar the app reads the ticket requester's email address and the ticket ID. The email address is used solely as a search term to look up matching orders in your Hantera installation; the ticket ID is used only to keep the sidebar's view state in the browser. Neither is stored or transmitted anywhere else. The app does not read ticket comments or attachments, and does not write any data back to Zendesk.\n- **Authentication.** Sign-in uses OAuth 2.0 Authorization Code flow with PKCE against your own Hantera installation. Agents authenticate with their existing Hantera credentials; the app never sees, handles or stores passwords. Access and refresh tokens are kept only in the browser's local storage (IndexedDB) on the agent's own device and are removed on sign-out.\n- **Access control.** Agents only ever see the data their Hantera user account is authorised to see. All authorisation is enforced by your Hantera installation, and all traffic is encrypted in transit over TLS.\n- **Configuration.** The only setting stored by the app is the Hantera domain name entered during installation.\n\nFor details on how Hantera AB handles personal data, see our [Privacy Policy](https://www.hantera.io/legal/service-privacy-policy/). Our security practices are described in our [Information Security and Systems Policy](https://www.hantera.io/legal/issp/).","raw_installation_instructions":"This app requires an external Hantera installation. If you are currently not running Hantera, please go to [www.hantera.io](https://www.hantera.io) and apply for an account.\n\n### Getting started\n\n1. Sign in to your Zendesk Support and locate **Admin Center** under the **Zendesk Products** menu in the upper right corner.\n2. Expand **Apps and integrations** and click on **Zendesk Support apps**.\n3. Click on **Marketplace**.\n4. Locate the **Hantera** app.\n5. Click on **Install**.\n6. During the installation step, you may optionally give the app a *title* and configure restrictions on who can access the app. You can leave these values as default if you're not sure what to set.\n7. Put your Hantera hostname or domain in the field **Hantera Domain**. This is the same you're using when logging in to the Hantera Portal.\n8. Click **Install**.\n\nOnce installed, you can access Hantera from Zendesk's main navigation. Each user will be met with a **Sign-in** button on first try. Simply click the button and sign-in using your regular Hantera credentials.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1073177.apps.zdusercontent.com/1073177/assets/1786566446-44b752d1eb3937f5962298705c7d8b1c/logo-small.png","large_icon":"https://1073177.apps.zdusercontent.com/1073177/assets/1786566446-44b752d1eb3937f5962298705c7d8b1c/logo.png","screenshots":["https://1073177.apps.zdusercontent.com/1073177/assets/1786566446-44b752d1eb3937f5962298705c7d8b1c/screenshot-0.png","https://1073177.apps.zdusercontent.com/1073177/assets/1786566446-44b752d1eb3937f5962298705c7d8b1c/screenshot-1.png","https://1073177.apps.zdusercontent.com/1073177/assets/1786566446-44b752d1eb3937f5962298705c7d8b1c/screenshot-2.png"],"installation_count":1},{"id":1073187,"name":"Zenloop Survey","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3064796,"app_id":1073187,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-27T09:34:01Z","updated_at":"2024-09-27T09:34:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3178000,"app_id":1073187,"name":"organizationId","kind":"number","required":true,"position":1,"created_at":"2025-02-26T18:18:08Z","updated_at":"2025-02-26T18:18:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3178001,"app_id":1073187,"name":"surveyId","kind":"number","required":true,"position":2,"created_at":"2025-02-26T18:18:08Z","updated_at":"2025-02-26T18:18:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4671,"entity_id":1073187,"app_id":1073187,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-27T09:34:03.000Z","updated_at":"2024-09-27T09:34:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-27T09:34:01Z","updated_at":"2025-04-04T00:12:22Z","terms_conditions_url":"https://www.zenloop.com/en/legal/terms-of-service/","app_organization":{"id":6500,"name":"SaaS.group zenloop GmbH","email":"support@zenloop.com","website":"https://www.zenloop.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-03-06T22:09:06Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zenloop.com/en/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-06T19:59:51Z","owner_id":269519,"author_name":"Ali Shaheen","author_email":"ali.shaheen@zenloop.com","author_url":"https://www.zenloop.com","short_description":"Send Zenloop surveys when tickets are closed","long_description":"\u003cp\u003eZenloop is a leading customer experience management platform that helps companies collect, analyze, and act on customer feedback.\u003c/p\u003e\n\n\u003cp\u003eThis Zendesk integration automatically sends customer satisfaction surveys through Zenloop when support tickets are closed. Key features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic survey dispatch when tickets are resolved\u003c/li\u003e\n\u003cli\u003eSeamless integration with your existing Zenloop surveys\u003c/li\u003e\n\u003cli\u003eReal-time success notifications\u003c/li\u003e\n\u003cli\u003eCustomizable survey parameters\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTrack your customer satisfaction metrics and improve your support quality with automated feedback collection.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to set up the Zenloop Survey app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zenloop account at https://app.zenloop.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Settings \u0026gt; API Settings to find your Organization ID\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Surveys \u0026gt; Select your survey \u0026gt; Settings to find your Survey ID\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter these values in the app settings:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOrganization ID: Your Zenloop organization identifier\u003c/li\u003e\n\u003cli\u003eSurvey ID: The ID of the survey you want to send\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe app will now automatically send surveys when tickets are closed.\u003c/p\u003e\n","raw_long_description":"Zenloop is a leading customer experience management platform that helps companies collect, analyze, and act on customer feedback.\n\nThis Zendesk integration automatically sends customer satisfaction surveys through Zenloop when support tickets are closed. Key features:\n\n* Automatic survey dispatch when tickets are resolved\n* Seamless integration with your existing Zenloop surveys\n* Real-time success notifications\n* Customizable survey parameters\n\nTrack your customer satisfaction metrics and improve your support quality with automated feedback collection.","raw_installation_instructions":"Follow these steps to set up the Zenloop Survey app:\n\n1. Log in to your Zenloop account at https://app.zenloop.com\n\n2. Navigate to Settings \u003e API Settings to find your Organization ID\n\n3. Go to Surveys \u003e Select your survey \u003e Settings to find your Survey ID\n\n4. Enter these values in the app settings:\n   * Organization ID: Your Zenloop organization identifier\n   * Survey ID: The ID of the survey you want to send\n\n5. Click Install\n\nThe app will now automatically send surveys when tickets are closed.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1073187.apps.zdusercontent.com/1073187/assets/1741240596-810abc46bf07373894b8f0081826a2c8/logo-small.png","large_icon":"https://1073187.apps.zdusercontent.com/1073187/assets/1741240596-810abc46bf07373894b8f0081826a2c8/logo.png","screenshots":["https://1073187.apps.zdusercontent.com/1073187/assets/1741240596-810abc46bf07373894b8f0081826a2c8/screenshot-0.png","https://1073187.apps.zdusercontent.com/1073187/assets/1741240596-810abc46bf07373894b8f0081826a2c8/screenshot-1.png","https://1073187.apps.zdusercontent.com/1073187/assets/1741240596-810abc46bf07373894b8f0081826a2c8/screenshot-2.png"],"installation_count":1},{"id":1073264,"name":"Shopify Abandoned Cart","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3065026,"app_id":1073264,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-27T14:40:47Z","updated_at":"2024-09-27T14:40:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3065024,"app_id":1073264,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2024-09-27T14:40:47Z","updated_at":"2024-09-27T14:40:47Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3065025,"app_id":1073264,"name":"guideUrl","kind":"hidden","required":false,"position":2,"created_at":"2024-09-27T14:40:47Z","updated_at":"2024-09-27T14:40:47Z","default_value":"https://support.knots.io/hc/en-us/articles/21464100016786","secure":false,"scopes":null,"options":null}],"plans":[{"id":4672,"entity_id":1073264,"app_id":1073264,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-27T14:40:49.000Z","updated_at":"2024-09-27T14:40:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-27T14:40:46Z","updated_at":"2025-12-05T16:56:27Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-10-02T18:12:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:23Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically create tickets when customers abandon their carts","long_description":"\u003ch1\u003eShopify Abandoned Cart\u003c/h1\u003e\n\n\u003cp\u003eAutomatically create tickets when customers abandon their carts\u003c/p\u003e\n\n\u003ch2\u003eReach your customers with the Shopify Abandoned Cart App\u003c/h2\u003e\n\n\u003cp\u003eWant to send emails to customers who have abandoned their Shopify carts? Automate it! Our app allows businesses to reach out to customers who have abandoned their carts in real-time, not only increasing conversion rates and revenue, but also providing great customer service.\u003c/p\u003e\n\n\u003ch3\u003eYour solution for managing Shopify abandoned cart challenges\u003c/h3\u003e\n\n\u003cp\u003eAutomate your Shopify cart recovery with our app to increase sales and provide superior customer support.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIncrease conversion rates\u003c/strong\u003e: Optimize conversion opportunities by sending automated notifications to Zendesk agents at the most effective times.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGain customer insights\u003c/strong\u003e: Track abandoned carts to analyze shopping patterns and reasons for cart abandonment.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptimize Revenue\u003c/strong\u003e: Recover lost sales by actively engaging customers who leave items in their carts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove the customer experience\u003c/strong\u003e: Improve the checkout process by assisting customers who are experiencing difficulties during their purchase.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features of the Shopify Abandoned Cart Solution\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAbandoned Cart Capture\u003c/strong\u003e: Automatically record every cart abandonment to efficiently monitor customer behavior.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable polling\u003c/strong\u003e: Customize the frequency with which the app checks for abandoned carts, allowing you to tailor solutions to meet your business needs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk ticket creation\u003c/strong\u003e: Create and manage Zendesk tickets for users affected by cart abandonment, enabling direct customer follow-up by support agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eFAQs\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat features should I look for in a Shopify abandoned cart recovery app?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nLook for features like automated email follow-ups, customizable polling intervals, and integration with support systems like Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I customize the follow-up messages?\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eYes, our app allows you to personalize emails to effectively encourage customers to complete their purchases.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs the app easy to use for non-technical users?\u003c/strong\u003e   \u003c/p\u003e\n\n\u003cp\u003eThe app is designed to be easy to use; however, initial setup may require some assistance to ensure smooth integration.\u003c/p\u003e\n\n\u003ch4\u003eThe Knots Benefits\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e14 days free\u003c/strong\u003e: We are sure you will not want to miss out on our apps, so you can try them for free for 2 weeks!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Integration\u003c/strong\u003e: Our app seamlessly integrates with your existing Knots solutions, providing a unified approach to customer engagement and support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Automation\u003c/strong\u003e: Leverage Knots\u0026#39; advanced automation features to customize the abandoned cart recovery process, ensuring that each customer interaction is personalized and effective.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalable Solutions\u003c/strong\u003e: Whether you\u0026#39;re a small business or a large enterprise, Knots offers scalable solutions that grow with your business, ensuring you always have the tools you need to succeed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eOther Knots applications you will love:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots\"\u003eAI Autofill\u003c/a\u003e\u003c/strong\u003e: Before a ticket is opened, artificial intelligence fills in all the ticket fields!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/\"\u003eOCR Scanner\u003c/a\u003e\u003c/strong\u003e: Images and PDFs can be a nightmare in Zendesk. Our app automatically converts them into usable text!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1010199/pdf-ticket-export-and-archive\"\u003eTicket Export\u003c/a\u003e\u003c/strong\u003e: Are your storage costs rising? Export tickets, comments, and everything else to PDF, be compliant, and have the data human readable!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnything else we can help you with? \u003cstrong\u003e\u003ca href=\"https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eTalk to our team!\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Shopify Abandoned Cart\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Shopify Abandoned Cart  icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please \u003ca href=\"https://support.knots.io/hc/en-us/articles/21464100016786?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003evisit our FAQ\u003c/a\u003e or contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Shopify Abandoned Cart\nAutomatically create tickets when customers abandon their carts\n\n## Reach your customers with the Shopify Abandoned Cart App\n\nWant to send emails to customers who have abandoned their Shopify carts? Automate it! Our app allows businesses to reach out to customers who have abandoned their carts in real-time, not only increasing conversion rates and revenue, but also providing great customer service.\n\n### Your solution for managing Shopify abandoned cart challenges\n\nAutomate your Shopify cart recovery with our app to increase sales and provide superior customer support.\n\n- **Increase conversion rates**: Optimize conversion opportunities by sending automated notifications to Zendesk agents at the most effective times.\n- **Gain customer insights**: Track abandoned carts to analyze shopping patterns and reasons for cart abandonment.\n- **Optimize Revenue**: Recover lost sales by actively engaging customers who leave items in their carts.\n- **Improve the customer experience**: Improve the checkout process by assisting customers who are experiencing difficulties during their purchase.\n\n### Key Features of the Shopify Abandoned Cart Solution\n\n- **Abandoned Cart Capture**: Automatically record every cart abandonment to efficiently monitor customer behavior.\n- **Customizable polling**: Customize the frequency with which the app checks for abandoned carts, allowing you to tailor solutions to meet your business needs.\n- **Zendesk ticket creation**: Create and manage Zendesk tickets for users affected by cart abandonment, enabling direct customer follow-up by support agents.\n\n#### FAQs\n\n**What features should I look for in a Shopify abandoned cart recovery app?**  \nLook for features like automated email follow-ups, customizable polling intervals, and integration with support systems like Zendesk.\n\n\n**Can I customize the follow-up messages?**  \n\nYes, our app allows you to personalize emails to effectively encourage customers to complete their purchases.\n\n**Is the app easy to use for non-technical users?**   \n\nThe app is designed to be easy to use; however, initial setup may require some assistance to ensure smooth integration.\n\n#### The Knots Benefits\n\n- **14 days free**: We are sure you will not want to miss out on our apps, so you can try them for free for 2 weeks!\n- **Advanced Integration**: Our app seamlessly integrates with your existing Knots solutions, providing a unified approach to customer engagement and support.\n- **Customizable Automation**: Leverage Knots' advanced automation features to customize the abandoned cart recovery process, ensuring that each customer interaction is personalized and effective.\n- **Scalable Solutions**: Whether you're a small business or a large enterprise, Knots offers scalable solutions that grow with your business, ensuring you always have the tools you need to succeed.\n\n#### Other Knots applications you will love:\n\n- **[AI Autofill](https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots)**: Before a ticket is opened, artificial intelligence fills in all the ticket fields!\n- **[OCR Scanner](https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/)**: Images and PDFs can be a nightmare in Zendesk. Our app automatically converts them into usable text!\n- **[Ticket Export](https://www.zendesk.de/marketplace/apps/support/1010199/pdf-ticket-export-and-archive)**: Are your storage costs rising? Export tickets, comments, and everything else to PDF, be compliant, and have the data human readable!\n\nAnything else we can help you with? **[Talk to our team!](https://knots.io/book-a-meeting/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)**\n\n[Privacy policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Shopify Abandoned Cart\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Shopify Abandoned Cart  icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. Create a new account or, if you are already a knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please [visit our FAQ](https://support.knots.io/hc/en-us/articles/21464100016786?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1073264.apps.zdusercontent.com/1073264/assets/1764150125-a846b98a33460addc9302ca0559c5a57/logo-small.png","large_icon":"https://1073264.apps.zdusercontent.com/1073264/assets/1764150125-a846b98a33460addc9302ca0559c5a57/logo.png","screenshots":["https://1073264.apps.zdusercontent.com/1073264/assets/1764150125-a846b98a33460addc9302ca0559c5a57/screenshot-0.png","https://1073264.apps.zdusercontent.com/1073264/assets/1764150125-a846b98a33460addc9302ca0559c5a57/screenshot-1.png","https://1073264.apps.zdusercontent.com/1073264/assets/1764150125-a846b98a33460addc9302ca0559c5a57/screenshot-2.png"],"installation_count":1},{"id":1073482,"name":"Iframe Plus Max","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3065537,"app_id":1073482,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-28T19:56:16Z","updated_at":"2024-09-28T19:56:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3065536,"app_id":1073482,"name":"setup_json","kind":"multiline","required":true,"position":1,"created_at":"2024-09-28T19:56:16Z","updated_at":"2024-09-28T19:56:16Z","default_value":"{ \"locations\": [ { \"location\": \"ticket_sidebar\", \"url\": \"iframetest.html\", \"additional_fields\": [{ \"query_param\": \"myticketid\", \"query_value\": \"ticket.id\" }, { \"query_param\": \"mystatus\", \"query_value\": \"ticket.status\" }], \"width\": \"100%\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"new_ticket_sidebar\", \"url\": \"iframetest.html\", \"additional_fields\": [{ \"query_param\": \"myticketid\", \"query_value\": \"ticket.id\" }, { \"query_param\": \"mystatus\", \"query_value\": \"ticket.status\" }], \"width\": \"100%\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"top_bar\", \"url\": \"iframetest.html\", \"additional_fields\": [], \"width\": \"800px\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"nav_bar\", \"url\": \"iframetest.html\", \"additional_fields\": [{ \"query_param\": \"userid\", \"query_value\": \"currentUser.id\" }], \"width\": \"100%\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"organization_sidebar\", \"url\": \"iframetest.html\", \"additional_fields\": [], \"width\": \"100%\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"user_sidebar\", \"url\": \"iframetest.html\", \"additional_fields\": [], \"width\": \"100%\", \"height\": \"400px\", \"allowpopout\": true }, { \"location\": \"ticket_editor\", \"url\": \"iframetest.html\", \"additional_fields\": [], \"width\": \"600px\", \"height\": \"400px\", \"allowpopout\": true } ] }","secure":false,"scopes":null,"options":null}],"plans":[{"id":4673,"entity_id":1073482,"app_id":1073482,"amount":999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Q46iXFDPrDeazfWLLVfPmkP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15zFuxFDPrDeazfW","cost_id":1385,"cost_type":"CostStripe","active":true,"created_at":"2024-09-28T19:56:18.000Z","updated_at":"2024-09-28T19:56:18.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-09-28T19:56:15Z","updated_at":"2025-04-04T00:12:22Z","terms_conditions_url":"https://apps.schreindawg.com/terms.html","app_organization":{"id":1037,"name":"Schreindawg Apps","email":"support@schreindawg.com","website":"help.schreindawg.com","country_code":"US","stripe_account_id":"acct_15zFuxFDPrDeazfW","state":null},"locations":[3,4,2,1,6,5,10,7],"date_published":"2024-10-02T16:16:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","top_bar","organization_sidebar","user_sidebar","ticket_editor","background"],"last_update_time":"2024-10-02T16:15:43Z","owner_id":269519,"author_name":"Andrew Schreiner","author_email":"support@schreindawg.zohodesk.com","author_url":"https://desk.zoho.com/portal/schreindawg/home","short_description":"Display a dynamically populated iFrame in different app locations within Zendesk","long_description":"\u003cp\u003eThe \u003cstrong\u003eiFrame Plus Max\u003c/strong\u003e is a helpful support tool that can dynamically populate a different Iframe in multiple locations within Zendesk, each with a unique endpoint and parameters if needed. You can use the same or different iFrames for the following locations.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket editor- Top Nav- Left Nav- Ticket Sidebar- New Ticket Sidebar- Organization Sidebar- User Sidebar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSettings that can be configured for each location include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eURL- Additional Fields- Width - (px, % or vw)- Height - (px, % or vw)- Ability to popout into a modal into larger space\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe included test page will help sort out any issues with referencing parameters before making available. Additional fields that can be used are found in the Zendesk documentation for each location available. The documentation can be found \u003ca href=\"https://developer.zendesk.com/api-reference/apps/apps-support-api/introduction/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the app you must have an iframe that is accessable via the internet or vpn connection that allows your Zendesk instance as a referrer. If in doubt, give it a shot to see if your page loads first. \u003c/p\u003e\n\n\u003cp\u003eWhen installing, you need to specify the JSON settings file. Each location can be configured separately. Use the default JSON provided in the Setup or copy from below. The JSON must be present for all locations for the app to work. Just set any URL value to a blank string if you do not want the app to appear in that location.\u003c/p\u003e\n\n\u003cp\u003eLocation Settings:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003elocation\u003c/strong\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEach location that the app can display (ticket\u003cem\u003eeditor, left\u003c/em\u003enav, top\u003cem\u003enav, ticket\u003c/em\u003esidebar, new\u003cem\u003eticket\u003c/em\u003esidebar, user\u003cem\u003esidebar, organization\u003c/em\u003esidebar\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eurl\u003c/strong\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe valid URL location of the iframe to display in the location. If you don\u0026#39;t want to use the location in Zendesk, set the url to an empty string\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eadditional_fields\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe additional fields specified are the url parameters added to the querystring for the iframe. You can use the included iframetest.html file to validate that your fields are pulling in correctly. All fields available from the \u003ca href=\"https://developer.zendesk.com/api-reference/apps/apps-support-api/introduction/\"\u003eZendesk documentation\u003c/a\u003e can be used in the locations specified. \u003c/li\u003e\n\u003cli\u003eThe format is an array of properties for the query\u003cem\u003eparam and query\u003c/em\u003evalue as such [ { \u0026quot;query\u003cem\u003eparam\u0026quot;: \u0026quot;ticketid\u0026quot;, \u0026quot;query\u003c/em\u003evalue\u0026quot;: \u0026quot;ticket.id\u0026quot; } ] The output would look like https://test.html?\u003cstrong\u003eticketid\u003c/strong\u003e=\u003cstrong\u003e88\u003c/strong\u003e where 88 is the result of the ticket.id value\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ewidth\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe width can be set differently for each location in pixels (px), view width (vw), or percent (%). Not all locations can use each type such as the nav\u003cem\u003ebar as this does not respect width or height, top\u003c/em\u003ebar, and ticket_editor only respect px.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eheight\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe height can be set differently for each location in pixels (px), view width (vw), or percent (%). Not all locations can use each type such as the nav\u003cem\u003ebar as this does not respect width or height, top\u003c/em\u003ebar, and ticket_editor only respect using px.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eallowpopout\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBy setting the allow popout value to true, an icon will display in the top right of each of the available locations in Zendesk to allow you to click to expand the iframe out into a larger modal window within Zendesk. The same parameters will be passed into the iframe as in the location specified it will just show larger to be able to use easier for spaces where the iframe may need more space to display properly\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe included test page will help sort out any issues with referencing parameters before making available.\u003c/p\u003e\n","raw_long_description":"The **iFrame Plus Max** is a helpful support tool that can dynamically populate a different Iframe in multiple locations within Zendesk, each with a unique endpoint and parameters if needed. You can use the same or different iFrames for the following locations.\n\n- Ticket editor- Top Nav- Left Nav- Ticket Sidebar- New Ticket Sidebar- Organization Sidebar- User Sidebar\n\nSettings that can be configured for each location include:\n\n- URL- Additional Fields- Width - (px, % or vw)- Height - (px, % or vw)- Ability to popout into a modal into larger space\n\nThe included test page will help sort out any issues with referencing parameters before making available. Additional fields that can be used are found in the Zendesk documentation for each location available. The documentation can be found [here](https://developer.zendesk.com/api-reference/apps/apps-support-api/introduction/).","raw_installation_instructions":"To install the app you must have an iframe that is accessable via the internet or vpn connection that allows your Zendesk instance as a referrer. If in doubt, give it a shot to see if your page loads first. \n\n\n\nWhen installing, you need to specify the JSON settings file. Each location can be configured separately. Use the default JSON provided in the Setup or copy from below. The JSON must be present for all locations for the app to work. Just set any URL value to a blank string if you do not want the app to appear in that location.\n\n\n\nLocation Settings:\n\n\n\n - **location** \n\n - Each location that the app can display (ticket_editor, left_nav, top_nav, ticket_sidebar, new_ticket_sidebar, user_sidebar, organization_sidebar\n\n - **url** \n\n - The valid URL location of the iframe to display in the location. If you don't want to use the location in Zendesk, set the url to an empty string\n\n - **additional_fields**\n\n- The additional fields specified are the url parameters added to the querystring for the iframe. You can use the included iframetest.html file to validate that your fields are pulling in correctly. All fields available from the [Zendesk documentation](https://developer.zendesk.com/api-reference/apps/apps-support-api/introduction/) can be used in the locations specified. \n\n- The format is an array of properties for the query_param and query_value as such [ { \"query_param\": \"ticketid\", \"query_value\": \"ticket.id\" } ] The output would look like https://test.html?**ticketid**=**88** where 88 is the result of the ticket.id value\n\n - **width**\n\n - The width can be set differently for each location in pixels (px), view width (vw), or percent (%). Not all locations can use each type such as the nav_bar as this does not respect width or height, top_bar, and ticket_editor only respect px.\n\n - **height**\n\n - The height can be set differently for each location in pixels (px), view width (vw), or percent (%). Not all locations can use each type such as the nav_bar as this does not respect width or height, top_bar, and ticket_editor only respect using px.\n\n - **allowpopout**\n\n - By setting the allow popout value to true, an icon will display in the top right of each of the available locations in Zendesk to allow you to click to expand the iframe out into a larger modal window within Zendesk. The same parameters will be passed into the iframe as in the location specified it will just show larger to be able to use easier for spaces where the iframe may need more space to display properly\n\n\n\nThe included test page will help sort out any issues with referencing parameters before making available.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1073482.apps.zdusercontent.com/1073482/assets/1727813740-d620234dd94e9af9da733c1ec644ff71/logo-small.png","large_icon":"https://1073482.apps.zdusercontent.com/1073482/assets/1727813740-d620234dd94e9af9da733c1ec644ff71/logo.png","screenshots":["https://1073482.apps.zdusercontent.com/1073482/assets/1727813740-d620234dd94e9af9da733c1ec644ff71/screenshot-0.png","https://1073482.apps.zdusercontent.com/1073482/assets/1727813740-d620234dd94e9af9da733c1ec644ff71/screenshot-1.png","https://1073482.apps.zdusercontent.com/1073482/assets/1727813740-d620234dd94e9af9da733c1ec644ff71/screenshot-2.png"],"installation_count":1},{"id":1073638,"name":"Voys","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3065734,"app_id":1073638,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-29T23:25:19Z","updated_at":"2024-09-29T23:25:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4674,"entity_id":1073638,"app_id":1073638,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-29T23:25:21.000Z","updated_at":"2024-09-29T23:25:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-29T23:25:18Z","updated_at":"2025-04-04T00:12:22Z","terms_conditions_url":null,"app_organization":{"id":6616,"name":"Voys","email":"getvoys.io@gmail.com","website":null,"country_code":"JO","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-28T16:54:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-28T16:51:37Z","owner_id":269519,"author_name":"Voys","author_email":"getvoys.io@gmail.com","author_url":"https://www.getvoys.com","short_description":"Send voice notes directly from Zendesk to WhatsApp with the Voys app","long_description":"\u003cp\u003eSpeak the language of your customers by sending them voice notes directly from Zendesk to their WhatsApp in just one click.\u003cbr\u003e\nThis is the first app on the Zendesk Marketplace to offer this service. We previously built a private version but we’re excited to roll this out to everyone!\u003cbr\u003e\nHow it works for your agents:\u003c/p\u003e\n\n\u003cp\u003eOpen the app\u003c/p\u003e\n\n\u003cp\u003eClick on record\u003c/p\u003e\n\n\u003cp\u003eSend\u003cbr\u003e\nIt’s that simple. The admin only needs to do a seamless one minute setup.\u003cbr\u003e\nYour customers will receive an audio message on their WhatsApp so they’ll feel like they’re chatting with a real person. Connect with your customers like never before.\u003cbr\u003e\nTeams who’ve used this for sales experienced a significant improvement in conversion.\u003cbr\u003e\nReady to get started?\u003cbr\u003e\nGet the Voys app now!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHurry up and download Voys while it’s still free!\u003cbr\u003e\nTo reward you for being an early adopter, you’ll get to use Voys for free for a limited time. Starting in December, the app will require a paid subscription (pricing will be super competitive).\u003cbr\u003e\nHere’s how to get started:\u003c/p\u003e\n\n\u003cp\u003eInstall Voys by clicking on the “Install” button\u003c/p\u003e\n\n\u003cp\u003eSign up to authorize your account by filling out this form https://getvoys.com/signup\u003cbr\u003e\nThat’s it. Your account will be activated within minutes.\u003cbr\u003e\nThank you for choosing Voys!\u003c/p\u003e\n","raw_long_description":"Speak the language of your customers by sending them voice notes directly from Zendesk to their WhatsApp in just one click.\nThis is the first app on the Zendesk Marketplace to offer this service. We previously built a private version but we’re excited to roll this out to everyone!\nHow it works for your agents:\n\nOpen the app\n\nClick on record\n\nSend\nIt’s that simple. The admin only needs to do a seamless one minute setup.\nYour customers will receive an audio message on their WhatsApp so they’ll feel like they’re chatting with a real person. Connect with your customers like never before.\nTeams who’ve used this for sales experienced a significant improvement in conversion.\nReady to get started?\nGet the Voys app now!","raw_installation_instructions":"Hurry up and download Voys while it’s still free!\nTo reward you for being an early adopter, you’ll get to use Voys for free for a limited time. Starting in December, the app will require a paid subscription (pricing will be super competitive).\nHere’s how to get started:\n\nInstall Voys by clicking on the “Install” button\n\nSign up to authorize your account by filling out this form https://getvoys.com/signup\nThat’s it. 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Powered by OpenAI\u0026#39;s advanced language models, Clara helps agents create professional, fast replies while continuously learning and improving.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIntelligent Response Generation\u003c/strong\u003e: Quickly draft professional, context-aware responses to customer inquiries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelf-Learning Knowledge Base\u003c/strong\u003e: Automatically builds and updates its knowledge base, learning from agent interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Optimization\u003c/strong\u003e: Improves over time, adapting to your specific support needs and style.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Language Processing\u003c/strong\u003e: Leverages all the advantages of Large Language Models (LLMs) for natural, human-like interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable AI Power\u003c/strong\u003e: Uses OpenAI\u0026#39;s API, allowing customers to use their own API key for maximum flexibility and control.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Efficiency\u003c/strong\u003e: Dramatically reduce response times and increase agent productivity.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConsistency\u003c/strong\u003e: Ensure uniform quality in customer communications across your support team.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalability\u003c/strong\u003e: Handle growing support volumes without proportionally increasing staff.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContinuous Improvement\u003c/strong\u003e: The AI learns from every interaction, constantly enhancing its capabilities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCost-Effective\u003c/strong\u003e: Optimize your support operations while maintaining high-quality customer service.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eExperience the future of customer support with Clara AI ChatGPT. Sign up for a free trial today and see how AI can transform your support team\u0026#39;s performance!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling Clara AI ChatGPT is quick and easy:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026#39;Install\u0026#39; button on this page.\u003c/li\u003e\n\u003cli\u003eYou will be redirected to your Zendesk account. If not already logged in, please do so.\u003c/li\u003e\n\u003cli\u003eReview the requested permissions and click \u0026#39;Install\u0026#39; to proceed.\u003c/li\u003e\n\u003cli\u003eOnce installed, navigate to the Clara AI ChatGPT settings in your Zendesk admin panel.\u003c/li\u003e\n\u003cli\u003eEnter your OpenAI API key in the designated field. If you don\u0026#39;t have one, you can obtain it from the OpenAI website.\u003c/li\u003e\n\u003cli\u003eConfigure any additional settings according to your preferences.\u003c/li\u003e\n\u003cli\u003eSave your changes.\u003c/li\u003e\n\u003cli\u003eClara AI ChatGPT is now ready to use! Your agents can access it directly within their Zendesk interface.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Clara AI ChatGPT is a cutting-edge AI assistant that revolutionizes customer support for Zendesk users. Powered by OpenAI's advanced language models, Clara helps agents create professional, fast replies while continuously learning and improving.\n\n### Key Features:\n\n* **Intelligent Response Generation**: Quickly draft professional, context-aware responses to customer inquiries.\n* **Self-Learning Knowledge Base**: Automatically builds and updates its knowledge base, learning from agent interactions.\n* **Performance Optimization**: Improves over time, adapting to your specific support needs and style.\n* **Advanced Language Processing**: Leverages all the advantages of Large Language Models (LLMs) for natural, human-like interactions.\n* **Customizable AI Power**: Uses OpenAI's API, allowing customers to use their own API key for maximum flexibility and control.\n\n### Benefits:\n\n1. **Increased Efficiency**: Dramatically reduce response times and increase agent productivity.\n2. **Consistency**: Ensure uniform quality in customer communications across your support team.\n3. **Scalability**: Handle growing support volumes without proportionally increasing staff.\n4. **Continuous Improvement**: The AI learns from every interaction, constantly enhancing its capabilities.\n5. **Cost-Effective**: Optimize your support operations while maintaining high-quality customer service.\n\nExperience the future of customer support with Clara AI ChatGPT. Sign up for a free trial today and see how AI can transform your support team's performance!","raw_installation_instructions":"Installing Clara AI ChatGPT is quick and easy:\n\n1. Click the 'Install' button on this page.\n2. You will be redirected to your Zendesk account. If not already logged in, please do so.\n3. Review the requested permissions and click 'Install' to proceed.\n4. Once installed, navigate to the Clara AI ChatGPT settings in your Zendesk admin panel.\n5. Enter your OpenAI API key in the designated field. If you don't have one, you can obtain it from the OpenAI website.\n6. Configure any additional settings according to your preferences.\n7. Save your changes.\n8. Clara AI ChatGPT is now ready to use! Your agents can access it directly within their Zendesk interface.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1074053.apps.zdusercontent.com/1074053/assets/1728029747-90b0deb6479c64e2b241a25fb91e35fc/logo-small.png","large_icon":"https://1074053.apps.zdusercontent.com/1074053/assets/1728029747-90b0deb6479c64e2b241a25fb91e35fc/logo.png","screenshots":["https://1074053.apps.zdusercontent.com/1074053/assets/1728029747-90b0deb6479c64e2b241a25fb91e35fc/screenshot-0.png","https://1074053.apps.zdusercontent.com/1074053/assets/1728029747-90b0deb6479c64e2b241a25fb91e35fc/screenshot-1.png","https://1074053.apps.zdusercontent.com/1074053/assets/1728029747-90b0deb6479c64e2b241a25fb91e35fc/screenshot-2.png"],"installation_count":0},{"id":1074361,"name":"Ticket Auto Merge by DataFox 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conditions","long_description":"\u003cp\u003eSimplify and enhance your customer support with Ticket Auto Merge—the essential Zendesk app that automatically merges duplicate tickets. Designed to boost efficiency and improve customer satisfaction, Ticket Auto Merge identifies and merges duplicate support tickets, allowing your team to deliver faster, more cohesive responses. 🚀\u003c/p\u003e\n\n\u003cp\u003eHere’s how Ticket Auto Merge can enhance your Zendesk experience:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e🔄 \u003cstrong\u003eBoost Efficiency and Reduce Agent Workload:\u003c/strong\u003e Automatically detect and merge duplicate tickets with precision. Ticket Auto Merge simplifies ticket management by reducing repetitive tasks, letting your agents focus on resolving unique customer issues without distractions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🤝 \u003cstrong\u003eDeliver Unified, Customer-Centric Support:\u003c/strong\u003e Say goodbye to fragmented replies! Ticket Auto Merge consolidates conversations into a single thread, allowing your agents to provide cohesive, personalized responses and improve response times—keeping customers satisfied and informed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e⚙️ \u003cstrong\u003eCustomize to Fit Your Support Workflow:\u003c/strong\u003e Tailor Ticket Auto Merge’s rules to align with your unique support needs. Merge tickets based on criteria like ticket subject, customer details, or other key identifiers, so you’re always in control of the merging process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e💻 \u003cstrong\u003eEasy Integration with Zendesk:\u003c/strong\u003e Setting up Ticket Auto Merge is quick and straightforward. Seamlessly integrate it with your Zendesk platform, and start managing duplicate tickets more efficiently without any technical hassle.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnhance your support operations, free up agent time, and improve customer satisfaction with Ticket Auto Merge. Start transforming your ticket management process today to deliver the smooth, efficient support experience your customers expect! 🌟\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_filter_conditions.png\" alt=\"Filter Conditions\" title=\"Filter Conditions\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_matching_criteria.png\" alt=\"Matching Criteria\" title=\"Matching Criteria\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_trigger_conditions.png\" alt=\"Trigger Conditions\" title=\"Trigger Conditions\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFor more detailed information on how to use the ticket auto merging app, please refer \u003ca href=\"https://datafox-labs.github.io/user-guide/auto-merge-ticket.html\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou have some feedback? Please feel free to reach us via email \u003ca href=\"mailto:help.datafox@gmail.com\"\u003ehelp.datafox@gmail.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in a few easy steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce you selected the app, click \u003cstrong\u003e\u003cem\u003eInstall\u003c/em\u003e\u003c/strong\u003e to install the application in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eOpen the Ticket Auto Merge app from the left navigation menu in your Zendesk Support dashboard.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003e\u003cem\u003eGet Started\u003c/em\u003e\u003c/strong\u003e and proceed on \u003cstrong\u003e\u003cem\u003eInstall\u003c/em\u003e\u003c/strong\u003e on the next screen and wait the process to finish.\u003c/li\u003e\n\u003cli\u003eAllow \u003cstrong\u003e\u003cem\u003eConnection\u003c/em\u003e\u003c/strong\u003e on the next screen and voila, you’re done!\u003c/li\u003e\n\u003cli\u003eConfigure the app\u0026#39;s merging criteria and watch the magic happens.🌟\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Simplify and enhance your customer support with Ticket Auto Merge—the essential Zendesk app that automatically merges duplicate tickets. Designed to boost efficiency and improve customer satisfaction, Ticket Auto Merge identifies and merges duplicate support tickets, allowing your team to deliver faster, more cohesive responses. 🚀\n\nHere’s how Ticket Auto Merge can enhance your Zendesk experience:\n\n* 🔄 **Boost Efficiency and Reduce Agent Workload:** Automatically detect and merge duplicate tickets with precision. Ticket Auto Merge simplifies ticket management by reducing repetitive tasks, letting your agents focus on resolving unique customer issues without distractions.\n\n* 🤝 **Deliver Unified, Customer-Centric Support:** Say goodbye to fragmented replies! Ticket Auto Merge consolidates conversations into a single thread, allowing your agents to provide cohesive, personalized responses and improve response times—keeping customers satisfied and informed.\n\n* ⚙️ **Customize to Fit Your Support Workflow:** Tailor Ticket Auto Merge’s rules to align with your unique support needs. Merge tickets based on criteria like ticket subject, customer details, or other key identifiers, so you’re always in control of the merging process.\n\n* 💻 **Easy Integration with Zendesk:** Setting up Ticket Auto Merge is quick and straightforward. Seamlessly integrate it with your Zendesk platform, and start managing duplicate tickets more efficiently without any technical hassle.\n\nEnhance your support operations, free up agent time, and improve customer satisfaction with Ticket Auto Merge. Start transforming your ticket management process today to deliver the smooth, efficient support experience your customers expect! 🌟\n\n![Filter Conditions](https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_filter_conditions.png \"Filter Conditions\")\n![Matching Criteria](https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_matching_criteria.png \"Matching Criteria\")\n![Trigger Conditions](https://datafox-images.s3.ap-southeast-1.amazonaws.com/apps/auto-merge/ticket_merge_trigger_conditions.png \"Trigger Conditions\")\n\nFor more detailed information on how to use the ticket auto merging app, please refer [here](https://datafox-labs.github.io/user-guide/auto-merge-ticket.html).\n\nYou have some feedback? Please feel free to reach us via email [help.datafox@gmail.com](mailto:help.datafox@gmail.com).","raw_installation_instructions":"Get started in a few easy steps:\n\n* Once you selected the app, click ***Install*** to install the application in your Zendesk instance\n* Open the Ticket Auto Merge app from the left navigation menu in your Zendesk Support dashboard.\n* Click ***Get Started*** and proceed on ***Install*** on the next screen and wait the process to finish.\n* Allow ***Connection*** on the next screen and voila, you’re done!\n* Configure the app's merging criteria and watch the magic happens.🌟","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1074361.apps.zdusercontent.com/1074361/assets/1742367971-e6ca46b91fdf8d9c2957389bd664724c/logo-small.png","large_icon":"https://1074361.apps.zdusercontent.com/1074361/assets/1742367971-e6ca46b91fdf8d9c2957389bd664724c/logo.png","screenshots":["https://1074361.apps.zdusercontent.com/1074361/assets/1742367971-e6ca46b91fdf8d9c2957389bd664724c/screenshot-0.png","https://1074361.apps.zdusercontent.com/1074361/assets/1742367971-e6ca46b91fdf8d9c2957389bd664724c/screenshot-1.png","https://1074361.apps.zdusercontent.com/1074361/assets/1742367971-e6ca46b91fdf8d9c2957389bd664724c/screenshot-2.png"],"installation_count":1},{"id":1074632,"name":"Confirm Ticket Submission","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":3069671,"app_id":1074632,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-03T14:27:10Z","updated_at":"2024-10-03T14:27:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3302253,"app_id":1074632,"name":"JSON_For_Checklist","kind":"text","required":false,"position":1,"created_at":"2025-08-05T21:49:02Z","updated_at":"2025-08-05T21:49:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4685,"entity_id":1074632,"app_id":1074632,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Q5maYAJzO94mB5T80yvAvbP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1390,"cost_type":"CostStripe","active":false,"created_at":"2024-10-03T14:27:16.000Z","updated_at":"2024-10-03T14:27:16.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5234,"entity_id":1074632,"app_id":1074632,"amount":150,"name":"Plan 1","description":"\u003cp\u003eNew plan for version 1.2.0\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RpsrJAJzO94mB5T9QMy15cD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1553,"cost_type":"CostStripe","active":true,"created_at":"2025-08-05T21:49:01.000Z","updated_at":"2025-08-05T21:49:01.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-03T14:27:09Z","updated_at":"2026-05-02T12:26:06Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[3],"date_published":"2024-10-09T16:57:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-08-11T20:05:52Z","owner_id":269519,"author_name":"IT BYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Shows confirmation prompt for ticket updates before agent submission.","long_description":"\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003e\u0026quot;Confirm Ticket Submission\u0026quot; is a discreet application integrated into the ticket sidebar. It prompts agents to verify ticket details before submission, ensuring accuracy without disrupting the workflow.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket Review\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAgents update ticket details (e.g., description, subject), and the app retrieves existing ticket data for comparison.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDisplay Changes\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe app compares old and new ticket information, highlighting updates or modifications (e.g., status changes, new comments).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDisplay Custom Data in Checklist Using App Settings\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe app allows the admin to configure custom check list in the JSON format in the app settings, which are rendered as multiple check boxes during the ticket review process for verification (A checklist is a list of points that the agent needs to verify before submitting the ticket). If a valid checklist is available, agents must tick all check boxes before the ticket can be submitted.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfirmation Prompt\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nBefore submission, a dialog displays modified fields for the agent\u0026#39;s final review.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e50-Second Timer\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nA 50-second countdown timer starts, allowing the agent to confirm or cancel the submission.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-Cancel on Timer Expiry\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIf no action is taken within 50 seconds, the submission is automatically canceled, and the agent is notified.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSubmit or Cancel\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAgents can confirm changes to submit the ticket or cancel to make further edits.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSuccess Message\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUpon successful submission, a notification confirms the ticket has been updated with the new changes.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Guide\u003c/h1\u003e\n\n\u003ch2\u003eSteps to Configure and Install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClick the Install or Buy Button\u003c/strong\u003e: Locate and click on the \u0026quot;Install\u0026quot; or \u0026quot;Buy\u0026quot; button to initiate the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstallation Prompt Appears\u003c/strong\u003e: After clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Value in \u0026quot;JSON\u003cem\u003eFor\u003c/em\u003eChecklist\u0026quot; Field\u003c/strong\u003e:\u003cbr\u003e\u003cbr\u003e\nThere is a field in the app settings called \u0026quot;JSON\u003cem\u003eFor\u003c/em\u003eChecklist\u0026quot; for defining the checklist (a list of points that the agent needs to verify before submitting the ticket).  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConfigure the \u0026quot;JSON\u003cem\u003eFor\u003c/em\u003eChecklist\u0026quot; field within the INSTALLATION prompt as per your requirements.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnsure that the input value is valid JSON, e.g., \u003ccode\u003e{\u0026quot;key1\u0026quot;: \u0026quot;value1\u0026quot;, \u0026quot;key2\u0026quot;: \u0026quot;value2\u0026quot;, \u0026quot;key3\u0026quot;: \u0026quot;value3\u0026quot;}\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThis field is optional and can be left empty if you don\u0026#39;t want the checklist.\n\u003cimg 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\" alt=\"Checklist Image\"\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Role Restrictions\u003c/strong\u003e:\u003cbr\u003e\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Group Restrictions\u003c/strong\u003e:\u003cbr\u003e\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClick Install Again within the INSTALLATION Prompt\u003c/strong\u003e:\u003cbr\u003e\u003cbr\u003e\nOnce the \u0026quot;JSON\u003cem\u003eFor\u003c/em\u003eChecklist\u0026quot; field, role, and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eNote\u003c/h2\u003e\n\n\u003cp\u003eEnsure that the \u0026quot;Block third-party cookies\u0026quot; setting is disabled if you are using Incognito mode in your browser.\u003c/p\u003e\n","raw_long_description":"## Overview\n\"Confirm Ticket Submission\" is a discreet application integrated into the ticket sidebar. It prompts agents to verify ticket details before submission, ensuring accuracy without disrupting the workflow.\n\n## Key Features\n\n1. **Ticket Review**  \n   Agents update ticket details (e.g., description, subject), and the app retrieves existing ticket data for comparison.\n\n2. **Display Changes**  \n   The app compares old and new ticket information, highlighting updates or modifications (e.g., status changes, new comments).\n\n3. **Display Custom Data in Checklist Using App Settings**  \n   The app allows the admin to configure custom check list in the JSON format in the app settings, which are rendered as multiple check boxes during the ticket review process for verification (A checklist is a list of points that the agent needs to verify before submitting the ticket). If a valid checklist is available, agents must tick all check boxes before the ticket can be submitted.\n\n4. **Confirmation Prompt**  \n   Before submission, a dialog displays modified fields for the agent's final review.\n\n5. **50-Second Timer**  \n   A 50-second countdown timer starts, allowing the agent to confirm or cancel the submission.\n\n6. **Auto-Cancel on Timer Expiry**  \n   If no action is taken within 50 seconds, the submission is automatically canceled, and the agent is notified.\n\n7. **Submit or Cancel**  \n   Agents can confirm changes to submit the ticket or cancel to make further edits.\n\n8. **Success Message**  \n   Upon successful submission, a notification confirms the ticket has been updated with the new changes.","raw_installation_instructions":"# Installation Guide\n\n## Steps to Configure and Install\n\n1. **Click the Install or Buy Button**: Locate and click on the \"Install\" or \"Buy\" button to initiate the installation process.\n\n2. **Installation Prompt Appears**: After clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.\n\n3. **Set Value in \"JSON_For_Checklist\" Field**:  \n   There is a field in the app settings called \"JSON_For_Checklist\" for defining the checklist (a list of points that the agent needs to verify before submitting the ticket).  \n   - Configure the \"JSON_For_Checklist\" field within the INSTALLATION prompt as per your requirements.  \n   - Ensure that the input value is valid JSON, e.g., `{\"key1\": \"value1\", \"key2\": \"value2\", \"key3\": \"value3\"}`.  \n   - This field is optional and can be left empty if you don't want the checklist.\n   ![Checklist Image](data:image/jpeg;base64,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)\n\n\n4. **Set Role Restrictions**:  \n   Within the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\n\n5. **Set Group Restrictions**:  \n   Similarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\n\n6. **Click Install Again within the INSTALLATION Prompt**:  \n   Once the \"JSON_For_Checklist\" field, role, and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.\n\n## Note\nEnsure that the \"Block third-party cookies\" setting is disabled if you are using Incognito mode in your browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1074632.apps.zdusercontent.com/1074632/assets/1754568018-0a40a9d017db433bf51a9e28a8f8ce1e/logo-small.png","large_icon":"https://1074632.apps.zdusercontent.com/1074632/assets/1754568018-0a40a9d017db433bf51a9e28a8f8ce1e/logo.png","screenshots":["https://1074632.apps.zdusercontent.com/1074632/assets/1754568018-0a40a9d017db433bf51a9e28a8f8ce1e/screenshot-0.png","https://1074632.apps.zdusercontent.com/1074632/assets/1754568018-0a40a9d017db433bf51a9e28a8f8ce1e/screenshot-1.png","https://1074632.apps.zdusercontent.com/1074632/assets/1754568018-0a40a9d017db433bf51a9e28a8f8ce1e/screenshot-2.png"],"installation_count":2},{"id":1074800,"name":"ClickUp by Strivelabs.ai","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3069981,"app_id":1074800,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-04T08:26:15Z","updated_at":"2024-10-04T08:26:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4686,"entity_id":1074800,"app_id":1074800,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-04T08:26:17.000Z","updated_at":"2024-10-04T08:26:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":1,"4":1,"1":0,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-04T08:26:14Z","updated_at":"2025-12-22T05:00:03Z","terms_conditions_url":null,"app_organization":{"id":6655,"name":"Strivelabs.ai","email":"care@strivelabs.ai","website":"https://strivelabs.ai","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3,9],"date_published":"2024-10-14T16:33:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://strivelabs.ai/integrations/clickup-by-strivelabs-ai/#pricing"},"location_names":["ticket_sidebar","modal"],"last_update_time":"2025-01-13T18:25:13Z","owner_id":269519,"author_name":"Strivelabs.ai","author_email":"care@strivelabs.ai","author_url":"https://strivelabs.ai","short_description":"Integrate your Support and Product teams with an intelligent assistant.","long_description":"\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eKeep your teams in perfect harmony with real-time updates\u003c/h2\u003e\n\n\u003cp\u003eLink tickets, create tasks using AI, and ensure seamless collaboration between support and project teams across Zendesk and ClickUp. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms.\u003c/p\u003e\n\n\u003cp\u003eBuilt by experts in integration platforms, this first-of-its-kind solution is designed for Support teams to work effortlessly with internal teams, delivering an outstanding customer experience.\u003c/p\u003e\n\n\u003cp\u003eNo more switching tabs or chasing updates just to follow up with your product team—our app keeps everything in sync. Plus, all critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/F64TVuJNHz8\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Video+Play.png\" alt=\"How it works\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003ch3\u003eCreate ClickUp tasks directly from Zendesk.\u003c/h3\u003e\n\n\u003ch3\u003eGenerate information from tickets using AI for faster creation.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Generate+%26+Create.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Generate+%26+Create.gif\" alt=\"Generate from ticket\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSearch and link tasks in ClickUp directly from Zendesk.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Search+%26+Link.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Search+%26+Link.gif\" alt=\"Search and link tasks\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eTrack ClickUp task updates in Zendesk, in real-time.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Update+Notifications.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Update+Notifications.gif\" alt=\"Track updates in Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003ePush Zendesk notes as ClickUp comments instantly.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Internal+Note+Sync.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Internal+Note+Sync.gif\" alt=\"Push notes to ClickUp\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eReceive ClickUp comments in Zendesk as internal notes.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Comment+Sync.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Comment+Sync.gif\" alt=\"Receive comments in Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWorks across multiple \u003cstrong\u003eClickUp Workspaces, Spaces and Lists.\u003c/strong\u003e\u003c/h3\u003e\n\n\u003ch3\u003eEach agent uses their own ClickUp account for clearer task ownership.\u003c/h3\u003e\n\n\u003ch3\u003eA clean, intuitive UI for a seamless user experience.\u003c/h3\u003e\n\n\u003ch2\u003eData Handling and Security\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal data retention:\u003c/strong\u003e Only task and ticket IDs are stored—no sensitive customer data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent authorizations\u003c/strong\u003e for ClickUp are never stored.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdmin authorization\u003c/strong\u003e is encrypted for background sync.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll data is secured with \u003cstrong\u003eenterprise-grade encryption\u003c/strong\u003e, both in transit and at rest.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout Strivelabs\u003c/h2\u003e\n\n\u003cp\u003eWith over a decade of experience in building enterprise SaaS integration platforms, Strivelabs is on a mission to leverage cutting-edge technology to keep your tools in perfect sync. We prioritize \u003cstrong\u003equality\u003c/strong\u003e, \u003cstrong\u003ereliability\u003c/strong\u003e, and \u003cstrong\u003esimplicity\u003c/strong\u003e, creating apps that are a delight to use.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help? Reach out to us at \u003ca href=\"mailto:care@strivelabs.ai\"\u003ecare@strivelabs.ai\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003e‘Install’\u003c/strong\u003e and follow the prompts to add the app to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, you can configure the app further as follows -\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn your Zendesk account, open any \u003cstrong\u003eexisting ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003e\u0026quot;Apps\u0026quot; icon\u003c/strong\u003e in the right-hand side-panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind the \u003cstrong\u003eClickUp by Strivelabs.ai\u003c/strong\u003e app in the list of apps, and pin it for easy access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorize the app\u003c/strong\u003e by connecting your ClickUp account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Authorize+ClickUp.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Authorize+ClickUp+800px.png\" alt=\"Authorize ClickUp\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you are a Zendesk admin, you should see a notification to set up the \u003cstrong\u003e2-way sync\u003c/strong\u003e. Click on \u003cstrong\u003e“Set up 2-way sync”\u003c/strong\u003e to begin.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Sync+Notification.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Sync+Notification+350px.png\" alt=\"Notification to setup sync\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize\u003c/strong\u003e the app with \u003cstrong\u003eZendesk\u003c/strong\u003e to \u003cstrong\u003eenable the sync\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Connect+Zendesk.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Connect+Zendesk+350px.png\" alt=\"Authorize Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect the \u003cstrong\u003eSpaces\u003c/strong\u003e you want to sync and click on \u003cstrong\u003e“Create Sync”\u003c/strong\u003e to activate it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Create+Sync.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Create+Sync+350px.png\" alt=\"Create Sync\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e \u003cem\u003eThe 2-way sync is available during the free trial or with the Sync Flow plan. \u003ca href=\"https://strivelabs.ai/integrations/clickup-by-strivelabs-ai/#pricing\"\u003eLearn more about pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help? Reach out to us at \u003ca href=\"mailto:care@strivelabs.ai\"\u003ecare@strivelabs.ai\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n\n## Keep your teams in perfect harmony with real-time updates\n\nLink tickets, create tasks using AI, and ensure seamless collaboration between support and project teams across Zendesk and ClickUp. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms.\n\nBuilt by experts in integration platforms, this first-of-its-kind solution is designed for Support teams to work effortlessly with internal teams, delivering an outstanding customer experience.\n\nNo more switching tabs or chasing updates just to follow up with your product team—our app keeps everything in sync. Plus, all critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.\n\n\n[![How it works](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Video+Play.png)](https://youtu.be/F64TVuJNHz8)\n\n## Features\n\n### Create ClickUp tasks directly from Zendesk.\n\n### Generate information from tickets using AI for faster creation.\n\n[![Generate from ticket](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Generate+%26+Create.gif)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Generate+%26+Create.gif)\n\n### Search and link tasks in ClickUp directly from Zendesk.\n\n[![Search and link tasks](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Search+%26+Link.gif)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Search+%26+Link.gif)\n\n### Track ClickUp task updates in Zendesk, in real-time.\n\n[![Track updates in Zendesk](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Update+Notifications.gif)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Update+Notifications.gif)\n\n### Push Zendesk notes as ClickUp comments instantly.\n\n[![Push notes to ClickUp](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Internal+Note+Sync.gif)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Internal+Note+Sync.gif)\n  \n### Receive ClickUp comments in Zendesk as internal notes.\n\n[![Receive comments in Zendesk](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Comment+Sync.gif)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Comment+Sync.gif)\n\n### Works across multiple **ClickUp Workspaces, Spaces and Lists.**\n\n### Each agent uses their own ClickUp account for clearer task ownership.\n\n### A clean, intuitive UI for a seamless user experience.\n\n## Data Handling and Security\n\n- **Minimal data retention:** Only task and ticket IDs are stored—no sensitive customer data.\n\n- **Agent authorizations** for ClickUp are never stored.\n\n- **Admin authorization** is encrypted for background sync.\n\n- All data is secured with **enterprise-grade encryption**, both in transit and at rest.\n\n## About Strivelabs\n\nWith over a decade of experience in building enterprise SaaS integration platforms, Strivelabs is on a mission to leverage cutting-edge technology to keep your tools in perfect sync. We prioritize **quality**, **reliability**, and **simplicity**, creating apps that are a delight to use.\n \n**Need help? Reach out to us at [care@strivelabs.ai](mailto:care@strivelabs.ai).**\n\n[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n","raw_installation_instructions":"[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n\nClick **‘Install’** and follow the prompts to add the app to your Zendesk account.\n\nOnce installed, you can configure the app further as follows -\n\n- In your Zendesk account, open any **existing ticket**.\n\n- Click on the **\"Apps\" icon** in the right-hand side-panel.\n\n- Find the **ClickUp by Strivelabs.ai** app in the list of apps, and pin it for easy access.\n\n- **Authorize the app** by connecting your ClickUp account.\n\n[![Authorize ClickUp](https://assets.apps.strivelabs.co/public-assets/Authorize+ClickUp+800px.png)](https://assets.apps.strivelabs.co/public-assets/Authorize+ClickUp.png)\n\n- If you are a Zendesk admin, you should see a notification to set up the **2-way sync**. Click on **“Set up 2-way sync”** to begin.\n\n[![Notification to setup sync](https://assets.apps.strivelabs.co/public-assets/Sync+Notification+350px.png)](https://assets.apps.strivelabs.co/public-assets/Sync+Notification.png)\n\n- **Authorize** the app with **Zendesk** to **enable the sync**.\n\n[![Authorize Zendesk](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Connect+Zendesk+350px.png)](https://assets.apps.strivelabs.co/public-assets/CU-ZD/ClickUp+Connect+Zendesk.png)\n\n- Select the **Spaces** you want to sync and click on **“Create Sync”** to activate it.\n\n[![Create Sync](https://assets.apps.strivelabs.co/public-assets/Create+Sync+350px.png)](https://assets.apps.strivelabs.co/public-assets/Create+Sync.png)\n\n**Note:** *The 2-way sync is available during the free trial or with the Sync Flow plan. [Learn more about pricing](https://strivelabs.ai/integrations/clickup-by-strivelabs-ai/#pricing).*\n\n**Need help? Reach out to us at [care@strivelabs.ai](mailto:care@strivelabs.ai).**\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1074800.apps.zdusercontent.com/1074800/assets/1736575145-46d73a3dbc08fed2790e142df7ff996a/logo-small.png","large_icon":"https://1074800.apps.zdusercontent.com/1074800/assets/1736575145-46d73a3dbc08fed2790e142df7ff996a/logo.png","screenshots":["https://1074800.apps.zdusercontent.com/1074800/assets/1736575145-46d73a3dbc08fed2790e142df7ff996a/screenshot-0.png","https://1074800.apps.zdusercontent.com/1074800/assets/1736575145-46d73a3dbc08fed2790e142df7ff996a/screenshot-1.png","https://1074800.apps.zdusercontent.com/1074800/assets/1736575145-46d73a3dbc08fed2790e142df7ff996a/screenshot-2.png"],"installation_count":24},{"id":1075071,"name":"Miravia by Juble.io","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-57EFEP15PW","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-05T18:34:52Z","updated_at":"2025-12-17T17:49:57Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-12-16T18:45:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://juble.io/pricing/"},"location_names":[],"last_update_time":"2025-12-17T17:49:55Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Miravia customer support with Juble.io","long_description":"\u003ch2\u003eMiravia by Juble.io\u003c/h2\u003e\n\n\u003cp\u003eThe Miravia app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCentralized Support\u003c/strong\u003e: Manage customer messages and inquiries from various marketplaces directly within Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsolidated Order Information\u003c/strong\u003e: Gain comprehensive visibility into order details, including status, products, shipping, and more, for all your connected marketplaces.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-Driven Decisions\u003c/strong\u003e: Empower your support agents with all the necessary information at their fingertips to make informed decisions and personalize customer interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Navigation\u003c/strong\u003e: Navigate effortlessly between Zendesk and your connected marketplaces for quick access to specific marketplace and order details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalable Integration\u003c/strong\u003e: Manage an unlimited number of marketplace accounts within your Zendesk instance, ensuring efficient support as your business grows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdvanced Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated workflows\u003c/li\u003e\n\u003cli\u003eCustom reporting\u003c/li\u003e\n\u003cli\u003eAdvanced ticket routing \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImproved Agent Experience:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSimplified tasks\u003c/li\u003e\n\u003cli\u003eIncreased productivity\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1071413/marketplaces/\"\u003eMarketplaces app\u003c/a\u003e and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Get Set Up\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your integration and deliver exceptional customer support.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1071413/marketplaces/\"\u003eMarketplaces app\u003c/a\u003e and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding marketplace accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your integration and deliver exceptional customer support.\u003c/p\u003e\n","raw_long_description":"## Miravia by Juble.io\n\nThe Miravia app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers.\n\n### Key Features\n\n- **Centralized Support**: Manage customer messages and inquiries from various marketplaces directly within Zendesk Support.\n\n- **Consolidated Order Information**: Gain comprehensive visibility into order details, including status, products, shipping, and more, for all your connected marketplaces.\n\n- **Data-Driven Decisions**: Empower your support agents with all the necessary information at their fingertips to make informed decisions and personalize customer interactions.\n\n- **Seamless Navigation**: Navigate effortlessly between Zendesk and your connected marketplaces for quick access to specific marketplace and order details.\n\n- **Scalable Integration**: Manage an unlimited number of marketplace accounts within your Zendesk instance, ensuring efficient support as your business grows.\n\n### Advanced Features\n- Automated workflows\n- Custom reporting\n- Advanced ticket routing \n\n### Improved Agent Experience:\n- Simplified tasks\n- Increased productivity\n\n## Get Started\n\nTo install the [Marketplaces app](https://www.zendesk.com/marketplace/apps/support/1071413/marketplaces/) and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\n\n1. Click the \"Get Set Up\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces) for instructions on adding marketplace accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your integration and deliver exceptional customer support.\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n\n","raw_installation_instructions":"# Installation Instructions\n\nTo install the [Marketplaces app](https://www.zendesk.com/marketplace/apps/support/1071413/marketplaces/) and start integrating your various marketplaces with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=marketplaces) for instructions on adding marketplace accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your integration and deliver exceptional customer support.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1075071.apps.zdusercontent.com/1075071/assets/1765936845-d52951785d3a43219f33aa0f0371f75c/logo-small.png","large_icon":"https://1075071.apps.zdusercontent.com/1075071/assets/1765936845-d52951785d3a43219f33aa0f0371f75c/logo.png","screenshots":["https://1075071.apps.zdusercontent.com/1075071/assets/1765936845-d52951785d3a43219f33aa0f0371f75c/screenshot-0.png","https://1075071.apps.zdusercontent.com/1075071/assets/1765936845-d52951785d3a43219f33aa0f0371f75c/screenshot-1.png","https://1075071.apps.zdusercontent.com/1075071/assets/1765936845-d52951785d3a43219f33aa0f0371f75c/screenshot-2.png"],"installation_count":0},{"id":1075351,"name":"SmartConnect Cisco Contact Centre","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3071300,"app_id":1075351,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-07T09:55:15Z","updated_at":"2024-10-07T09:55:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3100313,"app_id":1075351,"name":"uccxUsername","kind":"text","required":false,"position":1,"created_at":"2024-11-11T18:37:19Z","updated_at":"2024-11-11T18:37:19Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3100314,"app_id":1075351,"name":"uccxPassword","kind":"text","required":false,"position":2,"created_at":"2024-11-11T18:37:19Z","updated_at":"2024-11-11T18:37:19Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4687,"entity_id":1075351,"app_id":1075351,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-07T09:55:17.000Z","updated_at":"2024-10-07T09:55:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-07T09:55:15Z","updated_at":"2025-04-04T00:12:24Z","terms_conditions_url":null,"app_organization":{"id":6647,"name":"Maaz Technologies","email":"support@maaztechnologis.com","website":"https://maaztechnologies.com/","country_code":"PK","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-11-18T20:15:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://maaztechnologies.com/zendesk-integration-with-cisco-contact-center-cti/#:~:text=Flexible%2C%20Scalable%20Pricing,your%20CRM%C2%A0integration"},"location_names":["top_bar"],"last_update_time":"2024-11-18T20:14:34Z","owner_id":269519,"author_name":"Maaz Technologies","author_email":"support@maaztechnologies.com","author_url":"https://www.maaztechnologies.com","short_description":"Interactive High-Performance SmartConnect Cisco Contact Center for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaaz Technologies is a leading provider of custom solutions for contact center integrations. Our SmartConnect Cisco Contact Center CTI for Zendesk seamlessly integrates Cisco Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. \u003c/p\u003e\n\n\u003cp\u003eWith this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity. \u003c/p\u003e\n\n\u003cp\u003eKey Features: \u003cbr\u003e\n- Real-time call handling \u003cbr\u003e\n- Unified agent interface \u003cbr\u003e\n- Seamless integration of call data and customer profiles \u003cbr\u003e\n- Enhanced reporting and analytics \u003c/p\u003e\n\n\u003cp\u003eMaaz Technologies brings years of experience in delivering reliable, scalable, and efficient integrations, tailored to meet the needs of modern contact centers. Our mission is to simplify and optimize customer service operations, ensuring seamless communication and higher customer satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the app, first log in to your Zendesk account by entering your login details in your browser. Once logged in, navigate to the Admin Panel by clicking on the Admin icon located on the sidebar. This will open your Zendesk settings. Next, scroll down in the admin panel to find the Marketplace section, and click on it to access the Zendesk App Marketplace. \u003c/p\u003e\n\n\u003cp\u003eIn the marketplace, use the search bar at the top to search for the app by typing its name and pressing Enter. From the search results, click on the app to view its details and verify that it\u0026#39;s the correct app by checking the logo and description. After confirming, click the Install button located on the top right of the app\u0026#39;s detail page. \u003c/p\u003e\n\n\u003cp\u003eYou will now be prompted to configure the app\u0026#39;s settings, which may include filling out required fields such as authentication details. Once you\u0026#39;ve filled in all the necessary information, click Save or Finish to complete the installation process. After the installation is complete, the app will be available in your Zendesk dashboard, typically under the apps section on the sidebar, and you are ready to start using it.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing** \n\n Maaz Technologies is a leading provider of custom solutions for contact center integrations. Our SmartConnect Cisco Contact Center CTI for Zendesk seamlessly integrates Cisco Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. \n\n With this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity. \n\n Key Features: \n- Real-time call handling \n- Unified agent interface \n- Seamless integration of call data and customer profiles \n- Enhanced reporting and analytics \n\n Maaz Technologies brings years of experience in delivering reliable, scalable, and efficient integrations, tailored to meet the needs of modern contact centers. Our mission is to simplify and optimize customer service operations, ensuring seamless communication and higher customer satisfaction.","raw_installation_instructions":"To install the app, first log in to your Zendesk account by entering your login details in your browser. Once logged in, navigate to the Admin Panel by clicking on the Admin icon located on the sidebar. This will open your Zendesk settings. Next, scroll down in the admin panel to find the Marketplace section, and click on it to access the Zendesk App Marketplace. \n\nIn the marketplace, use the search bar at the top to search for the app by typing its name and pressing Enter. From the search results, click on the app to view its details and verify that it's the correct app by checking the logo and description. After confirming, click the Install button located on the top right of the app's detail page. \n\nYou will now be prompted to configure the app's settings, which may include filling out required fields such as authentication details. Once you've filled in all the necessary information, click Save or Finish to complete the installation process. After the installation is complete, the app will be available in your Zendesk dashboard, typically under the apps section on the sidebar, and you are ready to start using it.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1075351.apps.zdusercontent.com/1075351/assets/1731587433-a863119dbd6760021861c8d5d5ad656e/logo-small.png","large_icon":"https://1075351.apps.zdusercontent.com/1075351/assets/1731587433-a863119dbd6760021861c8d5d5ad656e/logo.png","screenshots":["https://1075351.apps.zdusercontent.com/1075351/assets/1731587433-a863119dbd6760021861c8d5d5ad656e/screenshot-0.png","https://1075351.apps.zdusercontent.com/1075351/assets/1731587433-a863119dbd6760021861c8d5d5ad656e/screenshot-1.png","https://1075351.apps.zdusercontent.com/1075351/assets/1731587433-a863119dbd6760021861c8d5d5ad656e/screenshot-2.png"],"installation_count":0},{"id":1075800,"name":"authID","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":3072978,"app_id":1075800,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-08T20:58:54Z","updated_at":"2024-10-08T20:58:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3072976,"app_id":1075800,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2024-10-08T20:58:54Z","updated_at":"2024-10-08T20:58:54Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3072977,"app_id":1075800,"name":"apiSecret","kind":"text","required":true,"position":2,"created_at":"2024-10-08T20:58:54Z","updated_at":"2024-10-08T20:58:54Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3240249,"app_id":1075800,"name":"authIdDomain","kind":"text","required":true,"position":3,"created_at":"2025-05-22T15:56:14Z","updated_at":"2025-05-22T15:56:14Z","default_value":"id.authid.ai","secure":false,"scopes":null,"options":null}],"plans":[{"id":4692,"entity_id":1075800,"app_id":1075800,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-08T20:58:55.000Z","updated_at":"2024-10-08T20:58:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-08T20:58:53Z","updated_at":"2026-06-05T07:48:57Z","terms_conditions_url":null,"app_organization":{"id":6660,"name":"authID","email":"support@authid.ai","website":"www.authid.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-10-31T20:52:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://authid.ai/authid-pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-05T07:48:53Z","owner_id":269519,"author_name":"authID Inc.","author_email":"support@authid.ai","author_url":"https://authid.ai","short_description":"authID stops call center \u0026 help desk fraud with biometric identity solutions.","long_description":"\u003ch1\u003eAbout authID®\u003c/h1\u003e\n\n\u003cp\u003eauthID® (Nasdaq: AUID) ensures enterprises “Know Who’s Behind the DeviceTM” for every user login and transaction. authID\u0026#39;s patented biometric identity platform offers user-friendly, best-in-class 700ms authentication time with the highest accuracy and data privacy protection. authID empowers customers to stop fraud at every stage of the user’s digital journey – including onboarding, login, account takeover attempts, payments, and wire transfers – and increase conversions by eliminating password risks, detecting and stopping deepfake attacks, and providing a secure, frictionless user experience.\u003c/p\u003e\n\n\u003ch1\u003eWhy authID \u0026amp; Zendesk\u003c/h1\u003e\n\n\u003cp\u003eauthID’s integration with Zendesk empowers companies to stop fraud at the call center or help desk with its Proof (identity verification) and Verified (biometric authentication) solutions. authID significantly improves security and efficiency in call centers by addressing key authentication challenges in customer service environments. Plus, in environments where call center staff work remotely, authID’s cloud-based, passwordless authentication provides an additional security layer by ensuring only verified agents can access systems, thus safeguarding sensitive customer data from unauthorized access.\u003c/p\u003e\n\n\u003ch1\u003eBenefits\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eStop fraud at the call center or help desk: Prevent fraud, account takeovers, and unauthorized access to sensitive account information and company applications.\u003c/li\u003e\n\u003cli\u003eIncrease account security: Eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers.\u003c/li\u003e\n\u003cli\u003eSpeed up authentication: fast, secure, customer interactions in less than a second — it is more secure and more accurate (1 to 1 billion false match rate) than Apple FaceID and is not bound to the device.\u003c/li\u003e\n\u003cli\u003eImprove user experience – Quick selfie means no OTP or authenticator apps to gain access to accounts.\u003c/li\u003e\n\u003cli\u003eData \u0026amp; privacy compliance – authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more.\u003c/li\u003e\n\u003cli\u003eEasy Integration – authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eHow authID Proof works?\u003c/h1\u003e\n\n\u003cp\u003eDuring initial account creation, Proof identity verification captures and validates a customer’s ID document and live facial image, ultimately creating a biometric \u0026#39;root of trust\u0026#39; that ensures only authorized users can call in for account access.\u003c/p\u003e\n\n\u003ch1\u003eHow authID Verified works?\u003c/h1\u003e\n\n\u003cp\u003eFor ongoing identity verification, authID Verified biometric authentication allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data.\u003c/p\u003e\n\n\u003ch1\u003eData Handling \u0026amp; Privacy\u003c/h1\u003e\n\n\u003cp\u003eauthID\u0026#39;s Zendesk integration accesses and processes the following data from your Zendesk account:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003cbr\u003e\n* Ticket requester\u0026#39;s name, email address, and phone number — used solely to initiate an identity verification or biometric authentication request through the authID platform.\u003cbr\u003e\n* Ticket ID — used exclusively to write back a private internal note to the ticket with a summary of the verification result, visible only to agents.\u003c/p\u003e\n\n\u003cp\u003eNo other Zendesk data is read, stored, or transmitted by this integration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Your Data Is Used:\u003c/strong\u003e\u003cbr\u003e\n* Requester contact information (email or phone number) is passed to authID\u0026#39;s servers to deliver a verification link or initiate a biometric transaction. This data is used only for the duration of the active verification session and is not retained by authID after the transaction is complete.\u003cbr\u003e\n* Verification results (pass/fail status, transaction ID, document details) are written back to the Zendesk ticket as a private internal note and are never shared with third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage \u0026amp; Retention:\u003c/strong\u003e\u003cbr\u003e\n* authID does not store biometric data. Facial images captured during a verification session are used only for real-time liveness and matching, and are discarded immediately after the session ends.\u003cbr\u003e\n* API credentials (API Key and API Secret) are stored using Zendesk\u0026#39;s encrypted secure app settings and are never exposed in the browser or to end users.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e\u003cbr\u003e\nauthID is compliant with applicable data privacy regulations including GDPR, CCPA, and BIPA.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://authid.ai/website-privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe authID integration makes it easier for call centers and/or help desks to support users by Knowing Who is Behind the Device with its unmatched biometric authentication identity platform.\u003c/p\u003e\n\n\u003cp\u003eOur authID integration requires both an authID and a Zendesk account. To test out the integration in your Zendesk environment, you can sign up for an authID tenant after installing the app. \u003c/p\u003e\n\n\u003cp\u003eLog in to your Zendesk account and install the authID App from the Marketplace. Contact authID sales to get your tenant.\u003c/p\u003e\n\n\u003cp\u003eAfter you get your authID tenant, create an API Key and API Secret in the authID portal and retrieve the token and simply copy and paste the values when installing the app in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWhenever you are viewing a Zendesk ticket, you can access authID from the Apps pane on the right side of the screen.\u003c/p\u003e\n\n\u003cp\u003eauthID will use the email address or phone number to invoke a Document Verfication or Biometric Authentication.\u003c/p\u003e\n","raw_long_description":"# About authID®\n\nauthID® (Nasdaq: AUID) ensures enterprises “Know Who’s Behind the DeviceTM” for every user login and transaction. authID's patented biometric identity platform offers user-friendly, best-in-class 700ms authentication time with the highest accuracy and data privacy protection. authID empowers customers to stop fraud at every stage of the user’s digital journey – including onboarding, login, account takeover attempts, payments, and wire transfers – and increase conversions by eliminating password risks, detecting and stopping deepfake attacks, and providing a secure, frictionless user experience.\n\n# Why authID \u0026 Zendesk\n\nauthID’s integration with Zendesk empowers companies to stop fraud at the call center or help desk with its Proof (identity verification) and Verified (biometric authentication) solutions. authID significantly improves security and efficiency in call centers by addressing key authentication challenges in customer service environments. Plus, in environments where call center staff work remotely, authID’s cloud-based, passwordless authentication provides an additional security layer by ensuring only verified agents can access systems, thus safeguarding sensitive customer data from unauthorized access.\n\n# Benefits\n\n* Stop fraud at the call center or help desk: Prevent fraud, account takeovers, and unauthorized access to sensitive account information and company applications.\n* Increase account security: Eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers.\n* Speed up authentication: fast, secure, customer interactions in less than a second — it is more secure and more accurate (1 to 1 billion false match rate) than Apple FaceID and is not bound to the device.\n* Improve user experience – Quick selfie means no OTP or authenticator apps to gain access to accounts.\n* Data \u0026 privacy compliance – authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more.\n* Easy Integration – authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards.\n\n# How authID Proof works?\n\nDuring initial account creation, Proof identity verification captures and validates a customer’s ID document and live facial image, ultimately creating a biometric 'root of trust' that ensures only authorized users can call in for account access.\n# How authID Verified works?\n\nFor ongoing identity verification, authID Verified biometric authentication allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data.\n\n# Data Handling \u0026 Privacy\n\nauthID's Zendesk integration accesses and processes the following data from your Zendesk account:\n\n**Data Accessed:**\n* Ticket requester's name, email address, and phone number — used solely to initiate an identity verification or biometric authentication request through the authID platform.\n* Ticket ID — used exclusively to write back a private internal note to the ticket with a summary of the verification result, visible only to agents.\n\nNo other Zendesk data is read, stored, or transmitted by this integration.\n\n**How Your Data Is Used:**\n* Requester contact information (email or phone number) is passed to authID's servers to deliver a verification link or initiate a biometric transaction. This data is used only for the duration of the active verification session and is not retained by authID after the transaction is complete.\n* Verification results (pass/fail status, transaction ID, document details) are written back to the Zendesk ticket as a private internal note and are never shared with third parties.\n\n**Data Storage \u0026 Retention:**\n* authID does not store biometric data. Facial images captured during a verification session are used only for real-time liveness and matching, and are discarded immediately after the session ends.\n* API credentials (API Key and API Secret) are stored using Zendesk's encrypted secure app settings and are never exposed in the browser or to end users.\n\n**Compliance:**\nauthID is compliant with applicable data privacy regulations including GDPR, CCPA, and BIPA.\n\nLearn how we handle your data in our [Privacy Policy](https://authid.ai/website-privacy-policy/).","raw_installation_instructions":"The authID integration makes it easier for call centers and/or help desks to support users by Knowing Who is Behind the Device with its unmatched biometric authentication identity platform.\n\nOur authID integration requires both an authID and a Zendesk account. To test out the integration in your Zendesk environment, you can sign up for an authID tenant after installing the app. \n\nLog in to your Zendesk account and install the authID App from the Marketplace. Contact authID sales to get your tenant.\n\nAfter you get your authID tenant, create an API Key and API Secret in the authID portal and retrieve the token and simply copy and paste the values when installing the app in Zendesk.\n\nWhenever you are viewing a Zendesk ticket, you can access authID from the Apps pane on the right side of the screen.\n\nauthID will use the email address or phone number to invoke a Document Verfication or Biometric Authentication.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1075800.apps.zdusercontent.com/1075800/assets/1780069846-95effe6c3e915a4e2297f3543cea9738/logo-small.png","large_icon":"https://1075800.apps.zdusercontent.com/1075800/assets/1780069846-95effe6c3e915a4e2297f3543cea9738/logo.png","screenshots":["https://1075800.apps.zdusercontent.com/1075800/assets/1780069846-95effe6c3e915a4e2297f3543cea9738/screenshot-0.png","https://1075800.apps.zdusercontent.com/1075800/assets/1780069846-95effe6c3e915a4e2297f3543cea9738/screenshot-1.png","https://1075800.apps.zdusercontent.com/1075800/assets/1780069846-95effe6c3e915a4e2297f3543cea9738/screenshot-2.png"],"installation_count":1},{"id":1076120,"name":"Consulta Meupedi.do","state":"published","version":"1.1.10","framework_version":"2.0","parameters":[{"id":3074630,"app_id":1076120,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-09T18:47:53Z","updated_at":"2024-10-09T18:47:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3368908,"app_id":1076120,"name":"motorUrl","kind":"text","required":false,"position":1,"created_at":"2025-10-09T04:51:58Z","updated_at":"2025-10-09T04:51:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3074629,"app_id":1076120,"name":"apiToken","kind":"text","required":true,"position":2,"created_at":"2024-10-09T18:47:53Z","updated_at":"2025-10-09T04:51:58Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4694,"entity_id":1076120,"app_id":1076120,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-09T18:47:54.000Z","updated_at":"2024-10-09T18:47:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt-br","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-09T18:47:52Z","updated_at":"2026-03-09T23:34:51Z","terms_conditions_url":null,"app_organization":{"id":6428,"name":"Meupedi.do","email":"jpbotelho@runtask.com","website":"https://www.meupedi.do","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-10-16T18:31:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-03-09T23:34:47Z","owner_id":269519,"author_name":"RunTask","author_email":"support@meupedi.do","author_url":"https://www.meupedi.do","short_description":"Order management platform to enhance your e-commerce service.","long_description":"\u003cp\u003eMeupedi.do is an innovative company focused on delivering solutions that simplify and optimize logistics processes for businesses of all sizes. Our mission is to provide tools that integrate cutting-edge technologies to ensure greater control, efficiency, and visibility across the supply chain.\u003c/p\u003e\n\n\u003cp\u003eAbout the Application\u003cbr\u003e\nThe Meupedi.do app unifies all purchase order events by centralizing information from various systems, such as CRM, ERP, WMS, and carriers, into a platform integrated with the Meupedi.do system. With this app, you can streamline your logistics by strategically connecting to partners and transportation management systems (TMS), gaining complete control over the entire logistics process – from collection to delivery.\u003c/p\u003e\n\n\u003cp\u003eKey Benefits:\u003c/p\u003e\n\n\u003cp\u003eCentralized Logistics Information: View all relevant information in one interface, reducing data fragmentation and boosting productivity.\u003cbr\u003e\nWorkflow Optimization: Simplify decision-making with quick and organized access to each step of the logistics process.\u003cbr\u003e\nQuick Access to Essential Information: Stay informed about the status of every order, from initial collection to delivery confirmation, allowing for faster and more accurate customer service.\u003cbr\u003e\nThis app is ideal for businesses looking to transform their logistics processes with an integrated, practical, and efficient solution. You can find our Privacy Policy at https://runtask.com/app-privacidade/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo configure Consulta Meupedi.do with Zendesk, you must:\u003c/p\u003e\n\n\u003cp\u003e1 - Install the Consulta Meupedi.do app on your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e2 - Tell your MeuPedi.do business manager what your Zendesk address is.\u003c/p\u003e\n\n\u003cp\u003e3 - After the business manager confirms the configuration, you can log in with your MeuPedi.do username and password on app Consulta Meupedi.do installed on your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e4 - For more information, visit https://www.meupedi.do/ and contact our experts.\u003c/p\u003e\n","raw_long_description":"Meupedi.do is an innovative company focused on delivering solutions that simplify and optimize logistics processes for businesses of all sizes. Our mission is to provide tools that integrate cutting-edge technologies to ensure greater control, efficiency, and visibility across the supply chain.\n\nAbout the Application\nThe Meupedi.do app unifies all purchase order events by centralizing information from various systems, such as CRM, ERP, WMS, and carriers, into a platform integrated with the Meupedi.do system. With this app, you can streamline your logistics by strategically connecting to partners and transportation management systems (TMS), gaining complete control over the entire logistics process – from collection to delivery.\n\nKey Benefits:\n\nCentralized Logistics Information: View all relevant information in one interface, reducing data fragmentation and boosting productivity.\nWorkflow Optimization: Simplify decision-making with quick and organized access to each step of the logistics process.\nQuick Access to Essential Information: Stay informed about the status of every order, from initial collection to delivery confirmation, allowing for faster and more accurate customer service.\nThis app is ideal for businesses looking to transform their logistics processes with an integrated, practical, and efficient solution. You can find our Privacy Policy at https://runtask.com/app-privacidade/","raw_installation_instructions":"To configure Consulta Meupedi.do with Zendesk, you must:\n\n1 - Install the Consulta Meupedi.do app on your Zendesk.\n\n2 - Tell your MeuPedi.do business manager what your Zendesk address is.\n\n3 - After the business manager confirms the configuration, you can log in with your MeuPedi.do username and password on app Consulta Meupedi.do installed on your Zendesk.\n\n4 - For more information, visit https://www.meupedi.do/ and contact our experts.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1076120.apps.zdusercontent.com/1076120/assets/1772454688-101d86161e997c10fd66c4cdcbab653f/logo-small.png","large_icon":"https://1076120.apps.zdusercontent.com/1076120/assets/1772454688-101d86161e997c10fd66c4cdcbab653f/logo.png","screenshots":["https://1076120.apps.zdusercontent.com/1076120/assets/1772454688-101d86161e997c10fd66c4cdcbab653f/screenshot-0.png","https://1076120.apps.zdusercontent.com/1076120/assets/1772454688-101d86161e997c10fd66c4cdcbab653f/screenshot-1.png","https://1076120.apps.zdusercontent.com/1076120/assets/1772454688-101d86161e997c10fd66c4cdcbab653f/screenshot-2.png"],"installation_count":1},{"id":1076286,"name":"Calendar","state":"published","version":"4.0","framework_version":"2.0","parameters":[{"id":3075042,"app_id":1076286,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-10T09:28:05Z","updated_at":"2024-10-10T09:28:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551773,"app_id":1076286,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:42Z","updated_at":"2026-03-16T20:36:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4695,"entity_id":1076286,"app_id":1076286,"amount":600,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pd4sgAZDoXLnkLxcxgc5jQa","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1392,"cost_type":"CostStripe","active":true,"created_at":"2024-10-10T09:28:07.000Z","updated_at":"2024-10-10T09:28:07.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":369,"average":4,"count":{"5":270,"4":27,"2":23,"1":32,"3":17}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-10T09:28:04Z","updated_at":"2026-03-16T20:36:42Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,1,3,4],"date_published":"2024-10-24T16:03:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-16T20:36:38Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Attach calendar events to tickets and sync with Google or Microsoft","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eTurn Zendesk into a scheduling machine\u003c/h2\u003e\n\n\u003cp\u003eJoin 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=calendar_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/calendar_for_zendesk_video.png\" alt=\"Play Calendar video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate any number of organization-wide calendars\u003c/li\u003e\n\u003cli\u003eAgents can connect any number of personal calendars\u003c/li\u003e\n\u003cli\u003eGranular calendar read and write permissions based on any combination of roles, groups or just specific users\u003c/li\u003e\n\u003cli\u003eGoogle calendar integration\u003c/li\u003e\n\u003cli\u003eMicrosoft Outlook calendar integration\u003c/li\u003e\n\u003cli\u003eLink events to tickets, link tickets to events\u003c/li\u003e\n\u003cli\u003eCreate events on tickets, create tickets on events\u003c/li\u003e\n\u003cli\u003eHave events \u003cem\u003eautomatically\u003c/em\u003e created on tickets based on trigger conditions\u003c/li\u003e\n\u003cli\u003eHave new tickets \u003cem\u003eautomatically\u003c/em\u003e created on new events from Google/Microsoft as they come in\u003c/li\u003e\n\u003cli\u003eOptionally hide the full event details from Google or Microsoft and just show busy times\u003c/li\u003e\n\u003cli\u003eMonthly, weekly and daily calendar views\u003c/li\u003e\n\u003cli\u003eCalendar views allow for quick (re)scheduling based on availability\u003c/li\u003e\n\u003cli\u003eSync event data to ticket fields for use in ticket responses, views, triggers and reporting\u003c/li\u003e\n\u003cli\u003eWorkflows: generate ticket updates at any time before or after the event starts or ends\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n## Turn Zendesk into a scheduling machine ##\n\nJoin 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level!\n\n[![Play Calendar video](https://data.sweethawk.com/video_images/calendar_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=calendar_app\u0026utm_content=video_button)\n\nThe Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events.\n\n# Features #\n* Create any number of organization-wide calendars\n* Agents can connect any number of personal calendars\n* Granular calendar read and write permissions based on any combination of roles, groups or just specific users\n* Google calendar integration\n* Microsoft Outlook calendar integration\n* Link events to tickets, link tickets to events\n* Create events on tickets, create tickets on events\n* Have events *automatically* created on tickets based on trigger conditions\n* Have new tickets *automatically* created on new events from Google/Microsoft as they come in\n* Optionally hide the full event details from Google or Microsoft and just show busy times\n* Monthly, weekly and daily calendar views\n* Calendar views allow for quick (re)scheduling based on availability\n* Sync event data to ticket fields for use in ticket responses, views, triggers and reporting\n* Workflows: generate ticket updates at any time before or after the event starts or ends\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1076286.apps.zdusercontent.com/1076286/assets/1772331021-da860fe57ebc8b50408dfdfc13303a45/logo-small.png","large_icon":"https://1076286.apps.zdusercontent.com/1076286/assets/1772331021-da860fe57ebc8b50408dfdfc13303a45/logo.png","screenshots":["https://1076286.apps.zdusercontent.com/1076286/assets/1772331021-da860fe57ebc8b50408dfdfc13303a45/screenshot-0.png","https://1076286.apps.zdusercontent.com/1076286/assets/1772331021-da860fe57ebc8b50408dfdfc13303a45/screenshot-1.png","https://1076286.apps.zdusercontent.com/1076286/assets/1772331021-da860fe57ebc8b50408dfdfc13303a45/screenshot-2.png"],"installation_count":281},{"id":1076503,"name":"Timers","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":3076234,"app_id":1076503,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-10T20:56:27Z","updated_at":"2024-10-10T20:56:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551774,"app_id":1076503,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:49Z","updated_at":"2026-03-16T20:36:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4698,"entity_id":1076503,"app_id":1076503,"amount":12000,"name":"Core","description":"\u003cp\u003eStart up to 100,000 timers per month\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Q8TOxAZDoXLnkLxnWjz48CH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1395,"cost_type":"CostStripe","active":false,"created_at":"2024-10-10T20:56:28.000Z","updated_at":"2024-10-10T20:56:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4823,"entity_id":1076503,"app_id":1076503,"amount":24000,"name":"Pro","description":"\u003cp\u003eStart unlimited timers\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QUGKUAZDoXLnkLx2f7KHqBR","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1429,"cost_type":"CostStripe","active":false,"created_at":"2024-12-10T16:13:01.000Z","updated_at":"2024-12-10T16:13:01.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4859,"entity_id":1076503,"app_id":1076503,"amount":200,"name":"Core","description":"\u003cp\u003eIncludes 500 timers per agent per month\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QeNzmAZDoXLnkLxdO70Nlrb","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1444,"cost_type":"CostStripe","active":true,"created_at":"2025-01-07T21:12:06.000Z","updated_at":"2025-01-07T21:12:06.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":5,"count":{"5":9,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-10T20:56:26Z","updated_at":"2026-03-16T20:36:49Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3],"date_published":"2024-12-10T16:15:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2026-03-16T20:36:46Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Timer workflows to manage SLAs, OLAs, deadlines and reminders","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eTime-based workflows for anything on a ticket\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnforce, measure, remind and report\u003c/strong\u003e on any ticket-related actions.\u003c/p\u003e\n\n\u003cp\u003eOur customers run \u003cstrong\u003emillions of timers every month\u003c/strong\u003e to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From \u003cstrong\u003econtractual SLAs\u003c/strong\u003e and \u003cstrong\u003einternal OLAs to team performance and customer responsiveness\u003c/strong\u003e, Timers is your go-to solution.\u003cbr\u003e\nSetup is so simple, you can start using it immediately to optimize operations.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/timers?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=timers_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/timers_for_zendesk_video.png\" alt=\"Play Timers video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnlimited timers\u003c/strong\u003e —\nTrack as many things as required on a ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate with triggers\u003c/strong\u003e —\nEasily configure and automate timers using Zendesk triggers for seamless workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Agent Updates\u003c/strong\u003e —\nKeep agents informed with live updates on timer progress like remaining time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull Timer Control\u003c/strong\u003e —\nStart, stop, pause, or resume timers at any stage in a ticket’s lifecycle.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Business Hours\u003c/strong\u003e —\nTrack time during customized sets of business hours.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Actions\u003c/strong\u003e —\nTrigger any ticket actions like notifications, status updates, and more at set times before or after timers end.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Reporting\u003c/strong\u003e —\nReflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUsage limitation\u003c/h3\u003e\n\n\u003cp\u003ePlan includes \u003cstrong\u003e500 timers per agent per month\u003c/strong\u003e. Contact us if you need a larger volume. No limits apply when subscribed to the \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=timers_app\u0026utm_content=link\"\u003eSweetHawk Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Time-based workflows for anything on a ticket #\n\n**Enforce, measure, remind and report** on any ticket-related actions.\n\nOur customers run **millions of timers every month** to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From **contractual SLAs** and **internal OLAs to team performance and customer responsiveness**, Timers is your go-to solution.\nSetup is so simple, you can start using it immediately to optimize operations.\n\n[![Play Timers video](https://data.sweethawk.com/video_images/timers_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/timers?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=timers_app\u0026utm_content=video_button)\n\n# Features #\n\n* **Unlimited timers** —\nTrack as many things as required on a ticket.\n* **Automate with triggers** —\nEasily configure and automate timers using Zendesk triggers for seamless workflows.\n* **Real-Time Agent Updates** —\nKeep agents informed with live updates on timer progress like remaining time.\n* **Full Timer Control** —\nStart, stop, pause, or resume timers at any stage in a ticket’s lifecycle.\n* **Custom Business Hours** —\nTrack time during customized sets of business hours.\n* **Automated Actions** —\nTrigger any ticket actions like notifications, status updates, and more at set times before or after timers end.\n* **Customizable Reporting** —\nReflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.\n\n### Usage limitation ###\n\nPlan includes **500 timers per agent per month**. Contact us if you need a larger volume. No limits apply when subscribed to the [SweetHawk Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=timers_app\u0026utm_content=link).\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1076503.apps.zdusercontent.com/1076503/assets/1772330946-53a462e4a235680e6eedfe922b07674d/logo-small.png","large_icon":"https://1076503.apps.zdusercontent.com/1076503/assets/1772330946-53a462e4a235680e6eedfe922b07674d/logo.png","screenshots":["https://1076503.apps.zdusercontent.com/1076503/assets/1772330946-53a462e4a235680e6eedfe922b07674d/screenshot-0.png","https://1076503.apps.zdusercontent.com/1076503/assets/1772330946-53a462e4a235680e6eedfe922b07674d/screenshot-1.png","https://1076503.apps.zdusercontent.com/1076503/assets/1772330946-53a462e4a235680e6eedfe922b07674d/screenshot-2.png"],"installation_count":265},{"id":1077269,"name":"Piece of Cake WhatsApp By JVBTI","state":"published","version":"15.0","framework_version":"2.0","parameters":[{"id":3078257,"app_id":1077269,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-14T12:33:10Z","updated_at":"2024-10-14T12:33:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3078253,"app_id":1077269,"name":"sunshine_app_token","kind":"text","required":true,"position":1,"created_at":"2024-10-14T12:33:10Z","updated_at":"2024-10-14T12:33:10Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3078254,"app_id":1077269,"name":"sunshine_app_id","kind":"text","required":true,"position":2,"created_at":"2024-10-14T12:33:10Z","updated_at":"2024-10-14T12:33:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3078255,"app_id":1077269,"name":"auto_merge","kind":"checkbox","required":false,"position":3,"created_at":"2024-10-14T12:33:10Z","updated_at":"2024-10-14T12:33:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3078256,"app_id":1077269,"name":"auto_merge_user","kind":"checkbox","required":false,"position":4,"created_at":"2024-10-14T12:33:10Z","updated_at":"2024-10-14T12:33:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3288902,"app_id":1077269,"name":"enable_auto_atribuir","kind":"checkbox","required":false,"position":5,"created_at":"2025-07-21T16:15:06Z","updated_at":"2025-07-21T16:15:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3288903,"app_id":1077269,"name":"agente_custom_role","kind":"text","required":false,"position":6,"created_at":"2025-07-21T16:15:06Z","updated_at":"2025-07-21T16:15:06Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4702,"entity_id":1077269,"app_id":1077269,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-14T12:33:11.000Z","updated_at":"2024-10-14T12:33:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-14T12:33:07Z","updated_at":"2026-08-13T00:06:51Z","terms_conditions_url":"https://www.jvbti.com.br/app/Termos%20de%20Uso%20do%20App%20Piece%20of%20Cake.pdf","app_organization":{"id":1276,"name":"JVBTI","email":"dev@jvbti.com.br","website":"http://jvbti.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3,4,2,10],"date_published":"2024-10-15T16:23:46Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://buy.stripe.com/6oE8yZdxw3w6gLK7sI"},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","ticket_editor"],"last_update_time":"2026-08-13T00:06:39Z","owner_id":269519,"author_name":"JVBTI TI","author_email":"dev@jvbti.com.br","author_url":"https://jvbti.com.br","short_description":"Proactive messaging integration in WhatsApp using Sunshine Conversation","long_description":"\u003cp\u003e\u003cstrong\u003eThis app requires an active Sunshine Conversations license and a WhatsApp channel connected to Zendesk. If you would like to learn more about purchasing a Sunshine Conversations license, please contact your Zendesk representative.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePiece of Cake WhatsApp By JVBTI helps Zendesk Support teams manage WhatsApp conversations and proactive template messaging from inside Zendesk. The app is designed for teams that use Zendesk Support, Agent Workspace, Sunshine Conversations, and WhatsApp integrations.\u003c/p\u003e\n\n\u003cp\u003eWith Piece of Cake, agents and administrators can send approved WhatsApp message templates, manage template variables, identify approved templates, respect the 24-hour WhatsApp customer care window, create or update tickets from proactive sends, merge related WhatsApp tickets, and keep message history aligned with the Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003eKey features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSend approved WhatsApp templates from Zendesk tickets, including template variables.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend proactive WhatsApp messages in bulk by CSV, with validation before sending.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate tickets when proactive messages are sent, when configured by the administrator.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRegister sent templates and relevant delivery information in Zendesk tickets and Zendesk custom objects.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelp teams manage the 24-hour WhatsApp response window required by Meta/Facebook policy.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMerge related WhatsApp tickets and keep customer context in one place.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLimit WhatsApp channel access by Zendesk group, so agents only use channels assigned by administrators.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide administrator configuration tools for WhatsApp channels, access rules, custom objects, forms, and trigger setup.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData disclosure and privacy:\u003c/p\u003e\n\n\u003cp\u003eThe app processes customer and ticket data only to provide its WhatsApp messaging and ticket-management features. Depending on how the customer configures the app, this data may include Zendesk subdomain information, Zendesk user and agent identifiers, requester name, requester email, requester phone number, ticket IDs, ticket metadata, WhatsApp channel identifiers, WhatsApp template names, template parameters, message status, delivery status, and send history. The app may store send logs and configuration records in Zendesk custom objects so authorized Zendesk users can audit sends and manage app behavior.\u003c/p\u003e\n\n\u003cp\u003eThe app also communicates with JVBTI backend services for subscription validation, OAuth-based Zendesk API access, and supported messaging workflows. Access tokens and secure credentials are handled by backend services and are not exposed to unauthorized users in the app interface. Data is not sold, rented, or used for advertising. Data is used only to operate, support, secure, and improve the app functionality requested by the customer. Access to app configuration and administrative features is restricted using Zendesk user roles and app-level permission checks.\u003c/p\u003e\n\n\u003cp\u003eJVBTI applies technical and organizational controls intended to protect customer data from unauthorized access, misuse, or exposure. Customers remain responsible for configuring Zendesk roles, WhatsApp channels, template content, and user access according to their internal policies. For questions about data handling, contact comercial@jvbti.com.br.\u003c/p\u003e\n\n\u003cp\u003eThis application is recommended for customers who already have Zendesk Support, Agent Workspace, Sunshine Conversations, and WhatsApp configured.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions about the application, contact us: comercial@jvbti.com.br\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisites:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSunshine Conversation License\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhatsApp Integrated with Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgent WorkSpace enabled\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the instructions on \u003ca href=\"https://atendimento.jvbti.com.br/hc/en-us/articles/6576797022487-Instala%C3%A7%C3%A3o-do-APP-\"\u003elink\u003c/a\u003e for installation.\u003c/p\u003e\n","raw_long_description":"**This app requires an active Sunshine Conversations license and a WhatsApp channel connected to Zendesk. If you would like to learn more about purchasing a Sunshine Conversations license, please contact your Zendesk representative.**\n\nPiece of Cake WhatsApp By JVBTI helps Zendesk Support teams manage WhatsApp conversations and proactive template messaging from inside Zendesk. The app is designed for teams that use Zendesk Support, Agent Workspace, Sunshine Conversations, and WhatsApp integrations.\n\nWith Piece of Cake, agents and administrators can send approved WhatsApp message templates, manage template variables, identify approved templates, respect the 24-hour WhatsApp customer care window, create or update tickets from proactive sends, merge related WhatsApp tickets, and keep message history aligned with the Zendesk ticket.\n\nKey features:\n\n- Send approved WhatsApp templates from Zendesk tickets, including template variables.\n\n- Send proactive WhatsApp messages in bulk by CSV, with validation before sending.\n\n- Create tickets when proactive messages are sent, when configured by the administrator.\n\n- Register sent templates and relevant delivery information in Zendesk tickets and Zendesk custom objects.\n\n- Help teams manage the 24-hour WhatsApp response window required by Meta/Facebook policy.\n\n- Merge related WhatsApp tickets and keep customer context in one place.\n\n- Limit WhatsApp channel access by Zendesk group, so agents only use channels assigned by administrators.\n\n- Provide administrator configuration tools for WhatsApp channels, access rules, custom objects, forms, and trigger setup.\n\nData disclosure and privacy:\n\nThe app processes customer and ticket data only to provide its WhatsApp messaging and ticket-management features. Depending on how the customer configures the app, this data may include Zendesk subdomain information, Zendesk user and agent identifiers, requester name, requester email, requester phone number, ticket IDs, ticket metadata, WhatsApp channel identifiers, WhatsApp template names, template parameters, message status, delivery status, and send history. The app may store send logs and configuration records in Zendesk custom objects so authorized Zendesk users can audit sends and manage app behavior.\n\nThe app also communicates with JVBTI backend services for subscription validation, OAuth-based Zendesk API access, and supported messaging workflows. Access tokens and secure credentials are handled by backend services and are not exposed to unauthorized users in the app interface. Data is not sold, rented, or used for advertising. Data is used only to operate, support, secure, and improve the app functionality requested by the customer. Access to app configuration and administrative features is restricted using Zendesk user roles and app-level permission checks.\n\nJVBTI applies technical and organizational controls intended to protect customer data from unauthorized access, misuse, or exposure. Customers remain responsible for configuring Zendesk roles, WhatsApp channels, template content, and user access according to their internal policies. For questions about data handling, contact comercial@jvbti.com.br.\n\nThis application is recommended for customers who already have Zendesk Support, Agent Workspace, Sunshine Conversations, and WhatsApp configured.\n\nIf you have any questions about the application, contact us: comercial@jvbti.com.br","raw_installation_instructions":"Prerequisites:\n\n- Sunshine Conversation License\n\n- WhatsApp Integrated with Zendesk.\n\n- Agent WorkSpace enabled\n\nFollow the instructions on [link](https://atendimento.jvbti.com.br/hc/en-us/articles/6576797022487-Instala%C3%A7%C3%A3o-do-APP-) for installation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1077269.apps.zdusercontent.com/1077269/assets/1785204696-379d961a6e9740ee9380870c41f67bd1/logo-small.png","large_icon":"https://1077269.apps.zdusercontent.com/1077269/assets/1785204696-379d961a6e9740ee9380870c41f67bd1/logo.png","screenshots":["https://1077269.apps.zdusercontent.com/1077269/assets/1785204696-379d961a6e9740ee9380870c41f67bd1/screenshot-0.png","https://1077269.apps.zdusercontent.com/1077269/assets/1785204696-379d961a6e9740ee9380870c41f67bd1/screenshot-1.png","https://1077269.apps.zdusercontent.com/1077269/assets/1785204696-379d961a6e9740ee9380870c41f67bd1/screenshot-2.png"],"installation_count":48},{"id":1077758,"name":"File Manager by Opservator","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3080566,"app_id":1077758,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-15T17:01:21Z","updated_at":"2024-10-15T17:01:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4708,"entity_id":1077758,"app_id":1077758,"amount":2000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Q9TlAH5rYaHJduRXP9zxTkP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1KoAkeH5rYaHJduR","cost_id":1399,"cost_type":"CostStripe","active":true,"created_at":"2024-10-15T17:01:23.000Z","updated_at":"2024-10-15T17:01:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-15T17:01:21Z","updated_at":"2025-04-04T00:12:26Z","terms_conditions_url":"https://opservator.com/terms-privacy","app_organization":{"id":6629,"name":"Opservator.com","email":"mail@opservator.com","website":"https://opservator.com","country_code":"PT","stripe_account_id":"acct_1KoAkeH5rYaHJduR","state":null},"locations":[2],"date_published":"2024-10-24T16:49:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-12-27T16:47:45Z","owner_id":269519,"author_name":"Opservator","author_email":"apps@opservator.com","author_url":"https://opservator.com/apps/file-manager","short_description":"Search, back up, and delete your ticket attachments to optimize storage space","long_description":"\u003ch4\u003eAbout the app\u003c/h4\u003e\n\n\u003cp\u003eNo more running out of storage space in Zendesk! Our File Manager app simplifies attachment management for your account: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFind attachments across all your tickets.\u003c/strong\u003e You can use search filters such as ticket creation period, ticket status, brand, group, and even attachment size! \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBack up attachments.\u003c/strong\u003e Download relevant files found in your search. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelete attachments.\u003c/strong\u003e Permanently remove any files you consider unnecessary. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExportable search results.\u003c/strong\u003e Before deleting, download a CSV of the search results table to maintain an internal record of attachments slated for removal. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy helping you keep your attachments under control, our app is \u003cstrong\u003ea simple yet powerful assistant to ensure you never hit the account’s storage limit\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003ePlease note\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDeleted attachments cannot be recovered.\u003c/strong\u003e Deleting an attachment is irreversible, and we are not liable for accidental deletions. We highly recommend downloading the CSV file as an audit log before removing any files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo bulk actions are available: attachments must be downloaded or deleted individually.\u003c/strong\u003e Bulk downloads or deletions are not supported in order to mitigate risks and maintain compliance for organizations that require a detailed audit trail.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom ticket fields and tags are not supported for filtering.\u003c/strong\u003e Filtering options include ticket creation date (start and end date), Status, Brand, Group, and Form. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout us\u003c/h3\u003e\n\n\u003cp\u003eAt \u003ca href=\"http://opservator.com?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link\"\u003eOpservator.com\u003c/a\u003e we help customer service operations make the most of their Zendesk implementations: new account configuration, existing account audits, optimization projects, continuous account maintenance and internal support. \u003c/p\u003e\n\n\u003cp\u003eAdditionally, you can count on us for Guide set up and \u003ca href=\"https://opservator.com/zendesk-guide-feedback-module?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link\"\u003ecustomizations\u003c/a\u003e, to create dashboards and reports in Explore that are fully customized to your operational needs, configure other platforms like Talk or Sell, custom app development, and more. \u003ca href=\"https://opservator.com/blog?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link\"\u003eCheck our blog\u003c/a\u003e for the occasional tip or trick!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eBuy\u003c/strong\u003e on the app\u0026#39;s Zendesk Marketplace page. You’ll then be redirected to your account, where you can choose which Roles and/or Groups have access to the app, as well as submit your payment details to activate the app. \u003c/p\u003e\n\n\u003cp\u003eThe app will appear in the Zendesk Support interface (i.e. where we handle tickets), specifically on the left sidebar and any users with permission to use the app may access it. \u003c/p\u003e\n\n\u003ch3\u003eAdmin Center instructions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou must have Agent Workspace (Admin Center » Workspaces » Agent tools » Agent Workspace) \u003c/li\u003e\n\u003cli\u003eCheck the setting \u0026#39;Customers can attach files\u0026#39; and uncheck \u0026#39;Enable secure downloads\u0026#39; (Admin Center » Objects and rules » Tickets » Settings) \n\u003cimg src=\"https://opservator.com/wp-content/uploads/Opservator_File-Manager_screenshot-00-2_Disable-Secure-Downloads.jpg\" alt=\"Disable secure downloads\"\u003e \u003c/li\u003e\n\u003cli\u003eApart from Admins, any agent with access to File Manager should have a Role with the \u0026#39;Edit ticket properties » Redact ticket content\u0026#39; permission enabled \u003c/li\u003e\n\u003cli\u003eIf an agent can only access tickets within their group(s) and uses the app, they will only be able to find attachments from tickets assigned to their groups. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eRecommendations on using File Manager\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDeleting an attachment is irreversible\u003c/strong\u003e and the file will be lost forever. Therefore, consider backing up the file if necessary, and using the \u0026#39;Download CSV\u0026#39; button at the bottom of the page before you delete anything. This feature will not save the files themselves, but you’ll manage to keep a record of the attachments you\u0026#39;re about to remove \u003c/li\u003e\n\u003cli\u003eMake sure to assign the task to either an Admin or someone whose role allows them to access all tickets and to redact ticket comments and attachments \u003c/li\u003e\n\u003cli\u003eDepending on the account size, searching attachments can take anywhere from seconds to up to thirty minutes. For example, searching for one day may take just five seconds. Conversely, for a large account—five years of data, averaging 10,000 tickets per month, with approximately 3,500 files uploaded monthly (1.5 MB per file)—retrieving all attachments for a single month may take ten to twenty minutes. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe suggest that you first conduct a narrow search - one to three days, or a week - to see what happens and how long it takes, and go from there to greater time spans. In any case, you can leave the app’s tab open while running and it will eventually show the results. \u003c/p\u003e\n\n\u003cp\u003eQuestions or feedback: email us at \u003ca href=\"mailto:apps@opservator.com\"\u003eapps@opservator.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"#### About the app \n\nNo more running out of storage space in Zendesk! Our File Manager app simplifies attachment management for your account: \n\n* **Find attachments across all your tickets.** You can use search filters such as ticket creation period, ticket status, brand, group, and even attachment size! \n* **Back up attachments.** Download relevant files found in your search. \n* **Delete attachments.** Permanently remove any files you consider unnecessary. \n* **Exportable search results.** Before deleting, download a CSV of the search results table to maintain an internal record of attachments slated for removal. \n\nBy helping you keep your attachments under control, our app is **a simple yet powerful assistant to ensure you never hit the account’s storage limit**. \n\n### Please note \n\n* **Deleted attachments cannot be recovered.** Deleting an attachment is irreversible, and we are not liable for accidental deletions. We highly recommend downloading the CSV file as an audit log before removing any files.\n* **No bulk actions are available: attachments must be downloaded or deleted individually.** Bulk downloads or deletions are not supported in order to mitigate risks and maintain compliance for organizations that require a detailed audit trail.\n* **Custom ticket fields and tags are not supported for filtering.** Filtering options include ticket creation date (start and end date), Status, Brand, Group, and Form. \n\n### About us \n\nAt [Opservator.com](http://opservator.com?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link) we help customer service operations make the most of their Zendesk implementations: new account configuration, existing account audits, optimization projects, continuous account maintenance and internal support. \n\nAdditionally, you can count on us for Guide set up and [customizations](https://opservator.com/zendesk-guide-feedback-module?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link), to create dashboards and reports in Explore that are fully customized to your operational needs, configure other platforms like Talk or Sell, custom app development, and more. [Check our blog](https://opservator.com/blog?utm_source=zendesk_marketplace\u0026utm_medium=organic\u0026utm_campaign=file+manager\u0026utm_content=link) for the occasional tip or trick!","raw_installation_instructions":"Click **Buy** on the app's Zendesk Marketplace page. You’ll then be redirected to your account, where you can choose which Roles and/or Groups have access to the app, as well as submit your payment details to activate the app. \n\nThe app will appear in the Zendesk Support interface (i.e. where we handle tickets), specifically on the left sidebar and any users with permission to use the app may access it. \n\n### Admin Center instructions \n\n* You must have Agent Workspace (Admin Center » Workspaces » Agent tools » Agent Workspace) \n* Check the setting 'Customers can attach files' and uncheck 'Enable secure downloads' (Admin Center » Objects and rules » Tickets » Settings) \n![Disable secure downloads](https://opservator.com/wp-content/uploads/Opservator_File-Manager_screenshot-00-2_Disable-Secure-Downloads.jpg) \n* Apart from Admins, any agent with access to File Manager should have a Role with the 'Edit ticket properties » Redact ticket content' permission enabled \n* If an agent can only access tickets within their group(s) and uses the app, they will only be able to find attachments from tickets assigned to their groups. \n\n### Recommendations on using File Manager \n\n* **Deleting an attachment is irreversible** and the file will be lost forever. Therefore, consider backing up the file if necessary, and using the 'Download CSV' button at the bottom of the page before you delete anything. This feature will not save the files themselves, but you’ll manage to keep a record of the attachments you're about to remove \n* Make sure to assign the task to either an Admin or someone whose role allows them to access all tickets and to redact ticket comments and attachments \n* Depending on the account size, searching attachments can take anywhere from seconds to up to thirty minutes. For example, searching for one day may take just five seconds. Conversely, for a large account—five years of data, averaging 10,000 tickets per month, with approximately 3,500 files uploaded monthly (1.5 MB per file)—retrieving all attachments for a single month may take ten to twenty minutes. \n\nWe suggest that you first conduct a narrow search - one to three days, or a week - to see what happens and how long it takes, and go from there to greater time spans. In any case, you can leave the app’s tab open while running and it will eventually show the results. \n\nQuestions or feedback: email us at [apps@opservator.com](mailto:apps@opservator.com)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1077758.apps.zdusercontent.com/1077758/assets/1735224571-02bad5f8bda90e4e225152b39b1176bb/logo-small.png","large_icon":"https://1077758.apps.zdusercontent.com/1077758/assets/1735224571-02bad5f8bda90e4e225152b39b1176bb/logo.png","screenshots":["https://1077758.apps.zdusercontent.com/1077758/assets/1735224571-02bad5f8bda90e4e225152b39b1176bb/screenshot-0.png","https://1077758.apps.zdusercontent.com/1077758/assets/1735224571-02bad5f8bda90e4e225152b39b1176bb/screenshot-1.png","https://1077758.apps.zdusercontent.com/1077758/assets/1735224571-02bad5f8bda90e4e225152b39b1176bb/screenshot-2.png"],"installation_count":3},{"id":1078701,"name":"LiveX AI Avatai","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-18T22:39:20Z","updated_at":"2026-03-03T19:59:34Z","terms_conditions_url":null,"app_organization":{"id":6357,"name":"LiveX AI Inc","email":"support@livex.ai","website":"https://livex.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-10-22T16:32:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.livex.ai/pricing"},"location_names":[],"last_update_time":"2026-03-03T19:59:32Z","owner_id":269519,"author_name":"LiveX AI Inc","author_email":"support@livex.ai","author_url":"https://livex.ai/","short_description":"The #1 AI avatar agent for creating happy, loyal customers","long_description":"\u003ch2\u003eUnlock Exceptional Customer Support with LiveX AI Avatai™ and Zendesk Integration\u003c/h2\u003e\n\n\u003cp\u003eLiveX AI Avatai™ revolutionizes customer support by seamlessly integrating with Zendesk, enhancing the way businesses interact with their customers. Designed for organizations looking to elevate their service levels, this innovative solution combines the power of generative AI agents with a virtual face-to-face experience, ensuring that every customer interaction feels personal and engaging.\u003c/p\u003e\n\n\u003ch3\u003eEnhance Your Zendesk Experience\u003c/h3\u003e\n\n\u003cp\u003eWith LiveX AI Avatai™, Zendesk users can transform their support capabilities, benefiting from an AI agent that not only responds to inquiries but also takes action on behalf of the customer. This integration allows support teams to leverage the full potential of Zendesk’s robust platform, delivering quick resolutions and a VIP-level experience that exceeds customer expectations.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits for Zendesk Users:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustomizable Avatar:\u003c/strong\u003e LiveX AI Avatai™ features a customizable avatar tailored to reflect your brand\u0026#39;s identity. This personalization fosters a deeper connection with customers, creating a unique and memorable support experience that aligns with your business values.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonalized Engagement:\u003c/strong\u003e The virtual face-to-face interface of LiveX AI Avatai™ ensures that customers feel seen and heard. By providing personalized responses, the AI agent creates a more human-like interaction that enhances customer satisfaction and loyalty.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eActionable Insights:\u003c/strong\u003e With the capability to take actions based on customer inquiries, LiveX AI Avatai™ streamlines workflows within Zendesk. It can initiate ticket creation, provide real-time updates, and even offer solutions without the need for human intervention, reducing response times and improving efficiency.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Integration:\u003c/strong\u003e LiveX AI Avatai™ integrates effortlessly with Zendesk, allowing support teams to implement the solution without disrupting existing processes. This compatibility ensures that organizations can quickly adapt and enhance their customer support strategies.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalability:\u003c/strong\u003e As businesses grow, so do their customer support needs. LiveX AI Avatai™ scales alongside your operations, ensuring that your support team can handle increasing volumes of inquiries while maintaining a high level of service quality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-Driven Decisions:\u003c/strong\u003e By leveraging the analytics capabilities of Zendesk, LiveX AI Avatai™ provides insights into customer interactions, helping teams identify trends and areas for improvement. This data-driven approach empowers organizations to refine their support strategies continually.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVIP Customer Experience:\u003c/strong\u003e LiveX AI Avatai™ is designed to deliver a VIP-level experience, ensuring that customers receive prompt, accurate, and efficient support. This commitment to exceptional service fosters long-term relationships and encourages customer retention.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIn summary, LiveX AI Avatai™ not only enhances the Zendesk experience but also empowers organizations to deliver superior customer support. By integrating this innovative solution, businesses can elevate their service levels, providing personalized interactions that drive satisfaction and loyalty. Experience the future of customer support with LiveX AI Avatai™ and redefine what it means to engage with your customers.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started with LiveX AI\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign Up\u003c/strong\u003e: Head over to \u003ca href=\"https://agent.livex.ai/signup\"\u003eLiveX AI\u003c/a\u003e and create your account to start building powerful AI agents tailored to your needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Building\u003c/strong\u003e: Once signed up, dive right in and start creating your agents!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLearn and Explore\u003c/strong\u003e: Visit our  \u003ca href=\"https://livexaiinc.zendesk.com/hc/en-us\"\u003eHelp Center\u003c/a\u003e for step-by-step guides and in-depth resources to help you master the platform.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDeploy Your Agents\u003c/strong\u003e: For deployment instructions and detailed help, visit our \u003ca href=\"https://livexaiinc.zendesk.com/hc/en-us/categories/22839964861972-Tutorials\"\u003eTutorials\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://agent.livex.ai/signup\"\u003eGet started today!\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Unlock Exceptional Customer Support with LiveX AI Avatai™ and Zendesk Integration\n\nLiveX AI Avatai™ revolutionizes customer support by seamlessly integrating with Zendesk, enhancing the way businesses interact with their customers. Designed for organizations looking to elevate their service levels, this innovative solution combines the power of generative AI agents with a virtual face-to-face experience, ensuring that every customer interaction feels personal and engaging.\n\n### Enhance Your Zendesk Experience\n\nWith LiveX AI Avatai™, Zendesk users can transform their support capabilities, benefiting from an AI agent that not only responds to inquiries but also takes action on behalf of the customer. This integration allows support teams to leverage the full potential of Zendesk’s robust platform, delivering quick resolutions and a VIP-level experience that exceeds customer expectations.\n\n### Key Benefits for Zendesk Users:\n\n1. **Customizable Avatar:** LiveX AI Avatai™ features a customizable avatar tailored to reflect your brand's identity. This personalization fosters a deeper connection with customers, creating a unique and memorable support experience that aligns with your business values.\n\n2. **Personalized Engagement:** The virtual face-to-face interface of LiveX AI Avatai™ ensures that customers feel seen and heard. By providing personalized responses, the AI agent creates a more human-like interaction that enhances customer satisfaction and loyalty.\n\n3. **Actionable Insights:** With the capability to take actions based on customer inquiries, LiveX AI Avatai™ streamlines workflows within Zendesk. It can initiate ticket creation, provide real-time updates, and even offer solutions without the need for human intervention, reducing response times and improving efficiency.\n\n4. **Seamless Integration:** LiveX AI Avatai™ integrates effortlessly with Zendesk, allowing support teams to implement the solution without disrupting existing processes. This compatibility ensures that organizations can quickly adapt and enhance their customer support strategies.\n\n5. **Scalability:** As businesses grow, so do their customer support needs. LiveX AI Avatai™ scales alongside your operations, ensuring that your support team can handle increasing volumes of inquiries while maintaining a high level of service quality.\n\n6. **Data-Driven Decisions:** By leveraging the analytics capabilities of Zendesk, LiveX AI Avatai™ provides insights into customer interactions, helping teams identify trends and areas for improvement. This data-driven approach empowers organizations to refine their support strategies continually.\n\n7. **VIP Customer Experience:** LiveX AI Avatai™ is designed to deliver a VIP-level experience, ensuring that customers receive prompt, accurate, and efficient support. This commitment to exceptional service fosters long-term relationships and encourages customer retention.\n\nIn summary, LiveX AI Avatai™ not only enhances the Zendesk experience but also empowers organizations to deliver superior customer support. By integrating this innovative solution, businesses can elevate their service levels, providing personalized interactions that drive satisfaction and loyalty. Experience the future of customer support with LiveX AI Avatai™ and redefine what it means to engage with your customers.\n\nPrivacy Notice: LiveX AI is committed to protecting your privacy. For information about how we collect, use, and safeguard data, please review our Privacy Notice at https://api.copilot.livex.ai/api/v1/public/file/livex/livex-terms-conditions.html.","raw_installation_instructions":"## Getting Started with LiveX AI\n\n1. **Sign Up**: Head over to [LiveX AI](https://agent.livex.ai/signup) and create your account to start building powerful AI agents tailored to your needs.\n\n2. **Start Building**: Once signed up, dive right in and start creating your agents!\n\n3. **Learn and Explore**: Visit our  [Help Center](https://livexaiinc.zendesk.com/hc/en-us) for step-by-step guides and in-depth resources to help you master the platform.\n\n4. **Deploy Your Agents**: For deployment instructions and detailed help, visit our [Tutorials](https://livexaiinc.zendesk.com/hc/en-us/categories/22839964861972-Tutorials).\n\n[Get started today!](https://agent.livex.ai/signup)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1078701.apps.zdusercontent.com/1078701/assets/1771632604-b78fd794ce6d90a3d0f0d464e74abad1/logo-small.png","large_icon":"https://1078701.apps.zdusercontent.com/1078701/assets/1771632604-b78fd794ce6d90a3d0f0d464e74abad1/logo.png","screenshots":["https://1078701.apps.zdusercontent.com/1078701/assets/1771632604-b78fd794ce6d90a3d0f0d464e74abad1/screenshot-0.png","https://1078701.apps.zdusercontent.com/1078701/assets/1771632604-b78fd794ce6d90a3d0f0d464e74abad1/screenshot-1.png","https://1078701.apps.zdusercontent.com/1078701/assets/1771632604-b78fd794ce6d90a3d0f0d464e74abad1/screenshot-2.png"],"installation_count":0},{"id":1078823,"name":"ZenMention","state":"published","version":"1.31","framework_version":"2.0","parameters":[{"id":3084294,"app_id":1078823,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-19T20:49:53Z","updated_at":"2024-10-19T20:49:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3084293,"app_id":1078823,"name":"Slack_Token","kind":"oauth","required":true,"position":1,"created_at":"2024-10-19T20:49:53Z","updated_at":"2024-10-19T20:49:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4714,"entity_id":1078823,"app_id":1078823,"amount":6000,"name":"Account Based Pricing","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Unlimited mentions\u003cbr\u003e\n✔ Unlimited seats\u003c/p\u003e\n\n\u003cp\u003ePrivacy\u003cbr\u003e\n✔ No data storage by ZenAppsFactory\u003cbr\u003e\n✔ All transfers between Zendesk and Slack are secured with OAuth\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\n✔ Email us for assistance with installation or use\u003cbr\u003e\n✔ We welcome your feedback to help shape future features!\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PuAPzJtfahEIofL5b7maGmL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1404,"cost_type":"CostStripe","active":true,"created_at":"2024-10-19T20:49:56.000Z","updated_at":"2026-08-12T23:55:14.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180},{"id":4713,"entity_id":1078823,"app_id":1078823,"amount":200,"name":"Agent Based Pricing","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Unlimited mentions\u003cbr\u003e\n✔ Unlimited seats\u003c/p\u003e\n\n\u003cp\u003ePrivacy\u003cbr\u003e\n✔ No data storage by ZenAppsFactory\u003cbr\u003e\n✔ All transfers between Zendesk and Slack are secured with OAuth\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\n✔ Email us for assistance with installation or use\u003cbr\u003e\n✔ We welcome your feedback to help shape future features!\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PuhXaJtfahEIofLurM9X6cj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1403,"cost_type":"CostStripe","active":true,"created_at":"2024-10-19T20:49:55.000Z","updated_at":"2026-08-12T23:55:14.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-DQRR46KJ95","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-19T20:49:52Z","updated_at":"2026-08-12T23:55:16Z","terms_conditions_url":"https://www.zenappsfactory.com/terms-and-conditions","app_organization":{"id":6679,"name":"ZenAppsFactory","email":"contact@zenappsfactory.com","website":"zenappsfactory.com","country_code":"IL","stripe_account_id":"acct_1P85sJJtfahEIofL","state":null},"locations":[4,3,7],"date_published":"2024-10-21T17:05:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["new_ticket_sidebar","ticket_sidebar","background"],"last_update_time":"2026-08-12T23:55:11Z","owner_id":269519,"author_name":"Zenappsfactory Team","author_email":"contact@zenappsfactory.com","author_url":"https://www.zenappsfactory.com","short_description":"Auto-forward Zendesk mentions to Slack","long_description":"\u003cp\u003e\u003cstrong\u003eNever let a Zendesk @mention go unnoticed.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen an agent mentions a teammate in Zendesk, the notification usually arrives by email - where it can easily get buried or missed.\u003c/p\u003e\n\n\u003cp\u003eZenMention delivers every @mention directly to the mentioned agent\u0026#39;s personal Slack, helping your team respond faster and collaborate without constantly checking Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/tX8Wi4I.gif\" alt=\"ZenMention demo\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEverything they need to respond\u003c/h3\u003e\n\n\u003cp\u003eEach Slack notification includes the Zendesk ticket link, comment text, sender\u0026#39;s name, inline images, and file attachments - giving the mentioned teammate the context they need without searching through their inbox.\u003c/p\u003e\n\n\u003ch3\u003eKeep internal collaboration moving\u003c/h3\u003e\n\n\u003cp\u003eWhether an agent is asking for help, requesting approval, or bringing attention to an important customer issue, ZenMention makes sure the right person sees it quickly.\u003c/p\u003e\n\n\u003ch3\u003eSimple, personal notifications\u003c/h3\u003e\n\n\u003cp\u003eEach agent connects their Slack account once using Slack OAuth. Future Zendesk mentions are then automatically delivered as personal Slack messages, without adding noise to shared channels.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eZenMention processes only the information required to deliver each notification to Slack. ZenAppsFactory does not store your ticket content or attachments.\u003c/p\u003e\n\n\u003cp\u003eLearn more in our \u003ca href=\"https://www.zenappsfactory.com/privacy-policy#zenmention\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall ZenMention.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eOpen the app settings and click \u003cstrong\u003eOAuth\u003c/strong\u003e to connect your Slack account. Your Slack workspace must allow app installations, so you may need to be a Slack Workspace Admin or ask your Slack administrator to complete this step.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRefresh Zendesk.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it. Mention a teammate in a Zendesk comment - for example, \u003ccode\u003e@danny\u003c/code\u003e - and the comment will be delivered directly to their Slack, including its images and attachments.\u003c/p\u003e\n\n\u003cp\u003eEach agent who wants to receive notifications must connect their own Slack account.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Visit \u003ca href=\"https://www.zenappsfactory.com\"\u003ewww.zenappsfactory.com\u003c/a\u003e or email us at contact@zenappsfactory.com.\u003c/p\u003e\n","raw_long_description":"**Never let a Zendesk @mention go unnoticed.**\n\nWhen an agent mentions a teammate in Zendesk, the notification usually arrives by email - where it can easily get buried or missed.\n\nZenMention delivers every @mention directly to the mentioned agent's personal Slack, helping your team respond faster and collaborate without constantly checking Zendesk.\n\n![ZenMention demo](https://i.imgur.com/tX8Wi4I.gif)\n\n### Everything they need to respond\n\nEach Slack notification includes the Zendesk ticket link, comment text, sender's name, inline images, and file attachments - giving the mentioned teammate the context they need without searching through their inbox.\n\n### Keep internal collaboration moving\n\nWhether an agent is asking for help, requesting approval, or bringing attention to an important customer issue, ZenMention makes sure the right person sees it quickly.\n\n### Simple, personal notifications\n\nEach agent connects their Slack account once using Slack OAuth. Future Zendesk mentions are then automatically delivered as personal Slack messages, without adding noise to shared channels.\n\n### Data Handling \u0026 Privacy\n\nZenMention processes only the information required to deliver each notification to Slack. ZenAppsFactory does not store your ticket content or attachments.\n\nLearn more in our [Privacy Policy](https://www.zenappsfactory.com/privacy-policy#zenmention).","raw_installation_instructions":"1. **Install ZenMention.**\n2. Open the app settings and click **OAuth** to connect your Slack account. Your Slack workspace must allow app installations, so you may need to be a Slack Workspace Admin or ask your Slack administrator to complete this step.\n3. **Refresh Zendesk.**\n\nThat's it. Mention a teammate in a Zendesk comment - for example, `@danny` - and the comment will be delivered directly to their Slack, including its images and attachments.\n\nEach agent who wants to receive notifications must connect their own Slack account.\n\nNeed help? Visit [www.zenappsfactory.com](https://www.zenappsfactory.com) or email us at contact@zenappsfactory.com.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1078823.apps.zdusercontent.com/1078823/assets/1785685911-c3805199dacd43d89a7db1156fac2285/logo-small.png","large_icon":"https://1078823.apps.zdusercontent.com/1078823/assets/1785685911-c3805199dacd43d89a7db1156fac2285/logo.png","screenshots":["https://1078823.apps.zdusercontent.com/1078823/assets/1785685911-c3805199dacd43d89a7db1156fac2285/screenshot-0.png","https://1078823.apps.zdusercontent.com/1078823/assets/1785685911-c3805199dacd43d89a7db1156fac2285/screenshot-1.png","https://1078823.apps.zdusercontent.com/1078823/assets/1785685911-c3805199dacd43d89a7db1156fac2285/screenshot-2.png"],"installation_count":4},{"id":1079456,"name":"Hamsa Transcribe","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3086334,"app_id":1079456,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-22T09:42:49Z","updated_at":"2024-10-22T09:42:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3147735,"app_id":1079456,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2025-01-13T19:26:12Z","updated_at":"2025-01-13T19:26:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3179480,"app_id":1079456,"name":"projectId","kind":"text","required":true,"position":2,"created_at":"2025-02-27T22:54:53Z","updated_at":"2025-02-27T22:54:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4715,"entity_id":1079456,"app_id":1079456,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-22T09:42:50.000Z","updated_at":"2024-10-22T09:42:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-22T09:42:48Z","updated_at":"2025-04-04T00:12:28Z","terms_conditions_url":null,"app_organization":{"id":6506,"name":"NADsoft","email":"support@tryhamsa.com","website":"https://nadsoft.net/","country_code":"JO","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-01-14T19:32:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tryhamsa.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-20T19:33:57Z","owner_id":269519,"author_name":"Hamsa AI","author_email":"info@tryhamsa.com","author_url":"https://tryhamsa.com/","short_description":"Arabic Transcription \u0026 Sentiment Analysis","long_description":"\u003ch3\u003eAbout Hamsa\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eHamsa\u003c/strong\u003e is a leading provider of AI-driven voice solutions, committed to enhancing business communications through intelligent voice interactions. We specialize in mastering the complexities of Arabic dialects, ensuring precise and meaningful engagements for organizations across various industries.  \u003c/p\u003e\n\n\u003ch3\u003eHamsa Transcribe: Transcribe Your Calls Effortlessly\u003c/h3\u003e\n\n\u003cp\u003eHamsa Transcribe seamlessly integrates with Zendesk, offering accurate and reliable call transcription services tailored to Arabic dialects. Our solution provides high-quality transcriptions and advanced sentiment analysis, enabling you to capture every detail and understand the emotions behind your customer interactions.  \u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAccurate Transcription\u003c/strong\u003e: Convert your voice calls into written text with over 95% accuracy, ensuring no critical information is missed.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDialect Support\u003c/strong\u003e: Master the nuances of various Arabic dialects, providing precise transcriptions that reflect the true intent of conversations.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSentiment Analysis\u003c/strong\u003e: Analyze the emotions and sentiments expressed in calls to gain deeper insights into customer satisfaction and needs.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy Integration\u003c/strong\u003e: Quickly set up and integrate with your existing Zendesk workflows, enhancing your customer support operations.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure and Compliant\u003c/strong\u003e: Ensure data security and compliance with industry standards, protecting your sensitive information.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Insights\u003c/strong\u003e: Analyze transcribed calls and sentiment data to gain valuable insights into customer needs, preferences, and emotions.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOperational Efficiency\u003c/strong\u003e: Reduce the time spent on manual transcriptions and sentiment analysis, allowing your team to focus on delivering exceptional customer service.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Documentation\u003c/strong\u003e: Maintain accurate records of customer interactions and sentiment trends for future reference and quality assurance.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProactive Support\u003c/strong\u003e: Identify and address negative sentiments promptly to improve customer satisfaction and loyalty.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eWhy Choose Hamsa?\u003c/strong\u003e\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt for Arabic\u003c/strong\u003e: Specialized in understanding Arabic dialects, ensuring high accuracy and reliability in transcriptions and sentiment analysis.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced AI Technology\u003c/strong\u003e: Utilizes state-of-the-art AI models to deliver precise, context-aware transcriptions and insightful sentiment analysis.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Friendly\u003c/strong\u003e: Intuitive interface and seamless integration make it easy for your team to adopt and utilize effectively.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003e\u003cstrong\u003eCustomer Testimonials\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNadeem Haddadin\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003e\u0026quot;Hamsa\u0026#39;s transcription turned our podcasts into high-quality web articles, saving us time and cutting production costs. The accuracy is over 95%, and features like summarizing text are invaluable.\u0026quot;\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShaker Khanfar\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003e\u0026quot;Hamsa\u0026#39;s voice AI has streamlined our HR processes, making candidate screening and interviews more efficient.\u0026quot;\u003c/em\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWasfi Qaddoumi\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003e\u0026quot;Hamsa\u0026#39;s voice AI has drastically improved our lead qualification process, scheduling meetings with hot leads directly from our website.\u0026quot;\u003c/em\u003e  \u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGet Started Today\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTransform your Zendesk experience with Hamsa Transcribe. \u003ca href=\"https://dashboard.tryhamsa.com/\"\u003eStart for Free\u003c/a\u003e or contact us at \u003ca href=\"mailto:info@tryhamsa.com\"\u003einfo@tryhamsa.com\u003c/a\u003e to learn how our solutions can elevate your business.  \u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eLearn More\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eExplore our Voice Transcription solution to find the perfect fit for your needs.  \u003c/p\u003e\n\n\u003cp\u003eFor support, contact us at \u003ca href=\"mailto:info@tryhamsa.com\"\u003einfo@tryhamsa.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Steps for Hamsa Transcribe\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVisit the Hamsa Dashboard\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nGo to \u003ca href=\"https://dashboard.tryhamsa.com/\"\u003ehttps://dashboard.tryhamsa.com/\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate or Log In to Your Account\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you are new to Hamsa, click on \u003cstrong\u003eSign Up\u003c/strong\u003e to create a new account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you already have an account, click \u003cstrong\u003eLog In\u003c/strong\u003e and enter your credentials.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess API Keys Management\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce logged in, locate the \u003cstrong\u003eAPI Keys Management\u003c/strong\u003e page in the sidebar menu.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCopy or Generate an API Key\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCopy your existing default API key, or click \u003cstrong\u003eGenerate New Key\u003c/strong\u003e to create a new one.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the Hamsa Transcribe App\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to the Zendesk Marketplace and search for \u003cstrong\u003eHamsa Transcribe\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnter Your API Key And Your Project Id\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDuring the installation process, you will be prompted to enter your API key.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePaste the copied or newly generated API key into the designated field.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Using the App\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnce the installation is complete, you can begin using \u003cstrong\u003eHamsa Transcribe\u003c/strong\u003e to transcribe your conversations within Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e\u003cstrong\u003eNeed Assistance?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eIf you encounter any issues during installation or configuration, please reach out to our support team at \u003ca href=\"mailto:info@tryhamsa.com\"\u003einfo@tryhamsa.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### About Hamsa  \n\n**Hamsa** is a leading provider of AI-driven voice solutions, committed to enhancing business communications through intelligent voice interactions. We specialize in mastering the complexities of Arabic dialects, ensuring precise and meaningful engagements for organizations across various industries.  \n\n### Hamsa Transcribe: Transcribe Your Calls Effortlessly  \n\nHamsa Transcribe seamlessly integrates with Zendesk, offering accurate and reliable call transcription services tailored to Arabic dialects. Our solution provides high-quality transcriptions and advanced sentiment analysis, enabling you to capture every detail and understand the emotions behind your customer interactions.  \n\n#### **Key Features**  \n\n- **Accurate Transcription**: Convert your voice calls into written text with over 95% accuracy, ensuring no critical information is missed.  \n- **Dialect Support**: Master the nuances of various Arabic dialects, providing precise transcriptions that reflect the true intent of conversations.  \n- **Sentiment Analysis**: Analyze the emotions and sentiments expressed in calls to gain deeper insights into customer satisfaction and needs.  \n- **Easy Integration**: Quickly set up and integrate with your existing Zendesk workflows, enhancing your customer support operations.  \n- **Secure and Compliant**: Ensure data security and compliance with industry standards, protecting your sensitive information.  \n\n#### **Benefits**  \n\n- **Improved Customer Insights**: Analyze transcribed calls and sentiment data to gain valuable insights into customer needs, preferences, and emotions.  \n- **Operational Efficiency**: Reduce the time spent on manual transcriptions and sentiment analysis, allowing your team to focus on delivering exceptional customer service.  \n- **Enhanced Documentation**: Maintain accurate records of customer interactions and sentiment trends for future reference and quality assurance.  \n- **Proactive Support**: Identify and address negative sentiments promptly to improve customer satisfaction and loyalty.  \n\n#### **Why Choose Hamsa?**  \n\n1. **Built for Arabic**: Specialized in understanding Arabic dialects, ensuring high accuracy and reliability in transcriptions and sentiment analysis.  \n2. **Advanced AI Technology**: Utilizes state-of-the-art AI models to deliver precise, context-aware transcriptions and insightful sentiment analysis.  \n3. **User-Friendly**: Intuitive interface and seamless integration make it easy for your team to adopt and utilize effectively.  \n\n#### **Customer Testimonials**  \n\n\u003e **Nadeem Haddadin**  \n\u003e *\"Hamsa's transcription turned our podcasts into high-quality web articles, saving us time and cutting production costs. The accuracy is over 95%, and features like summarizing text are invaluable.\"*  \n\n\u003e **Shaker Khanfar**  \n\u003e *\"Hamsa's voice AI has streamlined our HR processes, making candidate screening and interviews more efficient.\"*  \n\n\u003e **Wasfi Qaddoumi**  \n\u003e *\"Hamsa's voice AI has drastically improved our lead qualification process, scheduling meetings with hot leads directly from our website.\"*  \n\n### **Get Started Today**  \n\nTransform your Zendesk experience with Hamsa Transcribe. [Start for Free](https://dashboard.tryhamsa.com/) or contact us at [info@tryhamsa.com](mailto:info@tryhamsa.com) to learn how our solutions can elevate your business.  \n\n### **Learn More**  \n\nExplore our Voice Transcription solution to find the perfect fit for your needs.  \n\nFor support, contact us at [info@tryhamsa.com](mailto:info@tryhamsa.com).","raw_installation_instructions":"### Installation Steps for Hamsa Transcribe\n\n1. **Visit the Hamsa Dashboard**  \n   Go to [https://dashboard.tryhamsa.com/](https://dashboard.tryhamsa.com/).\n\n2. **Create or Log In to Your Account**  \n   - If you are new to Hamsa, click on **Sign Up** to create a new account.  \n   - If you already have an account, click **Log In** and enter your credentials.\n\n3. **Access API Keys Management**  \n   - Once logged in, locate the **API Keys Management** page in the sidebar menu.\n\n4. **Copy or Generate an API Key**  \n   - Copy your existing default API key, or click **Generate New Key** to create a new one.\n\n5. **Install the Hamsa Transcribe App**  \n   - Navigate to the Zendesk Marketplace and search for **Hamsa Transcribe**.  \n   - Click on **Install** to add the app to your Zendesk account.\n\n6. **Enter Your API Key And Your Project Id**  \n   - During the installation process, you will be prompted to enter your API key.  \n   - Paste the copied or newly generated API key into the designated field.\n\n7. **Start Using the App**  \n   - Once the installation is complete, you can begin using **Hamsa Transcribe** to transcribe your conversations within Zendesk.\n\n### **Need Assistance?**\n\nIf you encounter any issues during installation or configuration, please reach out to our support team at [info@tryhamsa.com](mailto:info@tryhamsa.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1079456.apps.zdusercontent.com/1079456/assets/1742469610-684f6eb21144fbca102e24fcb4d88a58/logo-small.png","large_icon":"https://1079456.apps.zdusercontent.com/1079456/assets/1742469610-684f6eb21144fbca102e24fcb4d88a58/logo.png","screenshots":["https://1079456.apps.zdusercontent.com/1079456/assets/1742469610-684f6eb21144fbca102e24fcb4d88a58/screenshot-0.png","https://1079456.apps.zdusercontent.com/1079456/assets/1742469610-684f6eb21144fbca102e24fcb4d88a58/screenshot-1.png","https://1079456.apps.zdusercontent.com/1079456/assets/1742469610-684f6eb21144fbca102e24fcb4d88a58/screenshot-2.png"],"installation_count":0},{"id":1079617,"name":"Hide Ticket Forms","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3087052,"app_id":1079617,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-22T18:25:39Z","updated_at":"2024-10-22T18:25:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3087051,"app_id":1079617,"name":"form_ids_to_hide","kind":"text","required":false,"position":1,"created_at":"2024-10-22T18:25:39Z","updated_at":"2024-10-22T18:25:39Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4717,"entity_id":1079617,"app_id":1079617,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-22T18:25:40.000Z","updated_at":"2024-10-22T18:25:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-22T18:25:38Z","updated_at":"2026-04-01T20:48:04Z","terms_conditions_url":null,"app_organization":{"id":1425,"name":"Eastern Logic","email":"support@easternlogic.hk","website":"https://www.easternlogic.hk","country_code":"HK","stripe_account_id":null,"state":"unpublished"},"locations":[3,4],"date_published":"2024-10-23T18:13:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-01T20:48:02Z","owner_id":269519,"author_name":"Eastern Logic","author_email":"support@easternlogic.hk","author_url":"https://www.easternlogic.hk","short_description":"Hide Ticket Forms","long_description":"\u003ch2\u003eHide Ticket Forms\u003c/h2\u003e\n\n\u003cp\u003eThe Hide Ticket Forms App makes it easy to hide ticket forms in the Agent Interface.  Follow the simple set up instructions to choose which forms should be hidden.  Then choose which groups or roles should have the forms hidden..\u003c/p\u003e\n\n\u003ch3\u003eAbout the Hide Ticket Forms app\u003c/h3\u003e\n\n\u003cp\u003eDo you ever find it necessary to enable forms for some groups of agents but not for others?  Think it’s cumbersome to have every single form available for every single agent?  Or maybe you have certain agent roles that need to have specialized ticket forms that shouldn\u0026#39;t be visible to other agents.  If so, then the Hide Ticket Forms app may be right for you.\u003c/p\u003e\n\n\u003cp\u003eThis app makes it easy to hide ticket forms in the agent interface.  Just install the app and then follow the set up instructions to start hiding forms.  Have more questions?  Check out our help centre \u003ca href=\"https://easternlogic.zendesk.com/hc/en-hk/articles/39141233939993-Hide-Ticket-Forms-App\"\u003earticle\u003c/a\u003e for more details.\u003c/p\u003e\n\n\u003ch3\u003eKey Use Cases\u003c/h3\u003e\n\n\u003cp\u003eIdeal for a range of use cases, such as restricting form access, keeping the form list compact, only showing the forms needed by the agent, or helping on board new agents by only having them see the forms they need. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHide forms based on group\u003c/li\u003e\n\u003cli\u003eHide forms based on user role\u003c/li\u003e\n\u003cli\u003eInstall multiple times to set up different rules for different teams\u003c/li\u003e\n\u003cli\u003eKeep separate agent and Help Centre forms\u003c/li\u003e\n\u003cli\u003eKeep form lists neat and compact\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Usage Disclosure\u003c/h2\u003e\n\n\u003cp\u003eAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our \u003ca href=\"https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGSBSYSCYJRD0HW930WSH\"\u003edata disclosure policy page\u003c/a\u003e for more specific information about this app.\u003c/p\u003e\n\n\u003ch3\u003eAbout Eastern Logic\u003c/h3\u003e\n\n\u003cp\u003eWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple \u003ca href=\"https://www.easternlogic.hk/services-details#zendesk-apps\"\u003eapps\u003c/a\u003e that add a key piece of missing functionality, to bespoke \u003ca href=\"https://www.easternlogic.hk/services-details#consulting-services\"\u003econsulting\u003c/a\u003e engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us \u003ca href=\"https://www.easternlogic.hk/contact\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStep 1: Install the app from the marketplace.\u003c/p\u003e\n\n\u003cp\u003eStep 2: Find the IDs of the Ticket Forms to be hidden.\u003c/p\u003e\n\n\u003cp\u003eStep 3: Fill in the IDs in the Hide Form IDs field\u003c/p\u003e\n\n\u003cp\u003eStep 4: Restrict Group or Role access based on which teams should have the forms hidden.\u003c/p\u003e\n","raw_long_description":"## Hide Ticket Forms\n\nThe Hide Ticket Forms App makes it easy to hide ticket forms in the Agent Interface.  Follow the simple set up instructions to choose which forms should be hidden.  Then choose which groups or roles should have the forms hidden..\n\n### About the Hide Ticket Forms app  \n\nDo you ever find it necessary to enable forms for some groups of agents but not for others?  Think it’s cumbersome to have every single form available for every single agent?  Or maybe you have certain agent roles that need to have specialized ticket forms that shouldn't be visible to other agents.  If so, then the Hide Ticket Forms app may be right for you.\n\nThis app makes it easy to hide ticket forms in the agent interface.  Just install the app and then follow the set up instructions to start hiding forms.  Have more questions?  Check out our help centre [article](https://easternlogic.zendesk.com/hc/en-hk/articles/39141233939993-Hide-Ticket-Forms-App) for more details.\n\n### Key Use Cases  \n\nIdeal for a range of use cases, such as restricting form access, keeping the form list compact, only showing the forms needed by the agent, or helping on board new agents by only having them see the forms they need. \n\n* Hide forms based on group\n* Hide forms based on user role\n* Install multiple times to set up different rules for different teams\n* Keep separate agent and Help Centre forms\n* Keep form lists neat and compact\n\n##Data Usage Disclosure\n\nAll data is processed locally in the browser.  No data is sent to, fetched from, or stored on external service.  Please visit our [data disclosure policy page](https://support.easternlogic.hk/hc/en-hk/articles/55825314935961-Eastern-Logic-Apps-Data-Disclosure-Statements#h_01KK8JGSBSYSCYJRD0HW930WSH) for more specific information about this app.\n\n### About Eastern Logic  \n\nWe strive to provide thoughtful solutions for organizations using Zendesk.  Our solutions range from the simple [apps](https://www.easternlogic.hk/services-details#zendesk-apps) that add a key piece of missing functionality, to bespoke [consulting](https://www.easternlogic.hk/services-details#consulting-services) engagements implementing highly complex workflows.  We welcome feedback on existing apps as well as enquiries about custom solutions.  Please leave a review below or get in touch with us [here](https://www.easternlogic.hk/contact).","raw_installation_instructions":"Step 1: Install the app from the marketplace.\n\nStep 2: Find the IDs of the Ticket Forms to be hidden.\n\nStep 3: Fill in the IDs in the Hide Form IDs field\n\nStep 4: Restrict Group or Role access based on which teams should have the forms hidden.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1079617.apps.zdusercontent.com/1079617/assets/1773048743-3e14fa554b6d5e8db7cc7794b9b0d078/logo-small.png","large_icon":"https://1079617.apps.zdusercontent.com/1079617/assets/1773048743-3e14fa554b6d5e8db7cc7794b9b0d078/logo.png","screenshots":["https://1079617.apps.zdusercontent.com/1079617/assets/1773048743-3e14fa554b6d5e8db7cc7794b9b0d078/screenshot-0.png","https://1079617.apps.zdusercontent.com/1079617/assets/1773048743-3e14fa554b6d5e8db7cc7794b9b0d078/screenshot-1.png","https://1079617.apps.zdusercontent.com/1079617/assets/1773048743-3e14fa554b6d5e8db7cc7794b9b0d078/screenshot-2.png"],"installation_count":93},{"id":1079783,"name":"SmartConnect Webex Contact Centre","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3087437,"app_id":1079783,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-23T11:42:21Z","updated_at":"2024-10-23T11:42:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3107465,"app_id":1079783,"name":"webexClientId","kind":"text","required":false,"position":1,"created_at":"2024-11-18T20:24:47Z","updated_at":"2024-11-18T20:24:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3107466,"app_id":1079783,"name":"webexClientSecret","kind":"text","required":false,"position":2,"created_at":"2024-11-18T20:24:47Z","updated_at":"2024-11-18T20:24:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3107467,"app_id":1079783,"name":"webexRedirectUri","kind":"text","required":false,"position":3,"created_at":"2024-11-18T20:24:47Z","updated_at":"2024-11-18T20:24:47Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4718,"entity_id":1079783,"app_id":1079783,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-23T11:42:22.000Z","updated_at":"2024-10-23T11:42:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-23T11:42:21Z","updated_at":"2025-04-04T00:12:28Z","terms_conditions_url":null,"app_organization":{"id":6647,"name":"Maaz Technologies","email":"support@maaztechnologis.com","website":"https://maaztechnologies.com/","country_code":"PK","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2024-11-22T18:49:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://maaztechnologies.com/zendesk-integration-with-cisco-contact-center-cti/#:~:text=Flexible%2C%20Scalable%20Pricing,your%20CRM%C2%A0integration"},"location_names":["top_bar"],"last_update_time":"2024-11-22T18:49:09Z","owner_id":269519,"author_name":"Maaz Technologies","author_email":"support@maaztechnologies.com","author_url":"https://www.maaztechnologies.com","short_description":"Interactive High-Performance SmartConnect Webex Contact Center for Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eMaaz Technologies is a leading provider of custom solutions for contact center integrations. Our SmartConnect Webex Contact Center CTI for Zendesk seamlessly integrates Webex Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. \u003c/p\u003e\n\n\u003cp\u003eWith this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity. \u003c/p\u003e\n\n\u003cp\u003eKey Features: \u003cbr\u003e\n- Real-time call handling \u003cbr\u003e\n- Unified agent interface \u003cbr\u003e\n- Seamless integration of call data and customer profiles \u003cbr\u003e\n- Enhanced reporting and analytics \u003c/p\u003e\n\n\u003cp\u003eMaaz Technologies brings years of experience in delivering reliable, scalable, and efficient integrations, tailored to meet the needs of modern contact centers. Our mission is to simplify and optimize customer service operations, ensuring seamless communication and higher customer satisfaction.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the app, first log in to your Zendesk account by entering your login details in your browser. Once logged in, navigate to the Admin Panel by clicking on the Admin icon located on the sidebar. This will open your Zendesk settings. Next, scroll down in the admin panel to find the Marketplace section, and click on it to access the Zendesk App Marketplace. \u003c/p\u003e\n\n\u003cp\u003eIn the marketplace, use the search bar at the top to search for the app by typing its name and pressing Enter. From the search results, click on the app to view its details and verify that it\u0026#39;s the correct app by checking the logo and description. After confirming, click the Install button located on the top right of the app\u0026#39;s detail page. \u003c/p\u003e\n\n\u003cp\u003eYou will now be prompted to configure the app\u0026#39;s settings, which may include filling out required fields such as authentication details. Once you\u0026#39;ve filled in all the necessary information, click Save or Finish to complete the installation process. After the installation is complete, the app will be available in your Zendesk dashboard, typically under the apps section on the sidebar, and you are ready to start using it.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing** \n\n Maaz Technologies is a leading provider of custom solutions for contact center integrations. Our SmartConnect Webex Contact Center CTI for Zendesk seamlessly integrates Webex Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. \n\n With this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity. \n\n Key Features: \n- Real-time call handling \n- Unified agent interface \n- Seamless integration of call data and customer profiles \n- Enhanced reporting and analytics \n\n Maaz Technologies brings years of experience in delivering reliable, scalable, and efficient integrations, tailored to meet the needs of modern contact centers. Our mission is to simplify and optimize customer service operations, ensuring seamless communication and higher customer satisfaction.","raw_installation_instructions":"To install the app, first log in to your Zendesk account by entering your login details in your browser. Once logged in, navigate to the Admin Panel by clicking on the Admin icon located on the sidebar. This will open your Zendesk settings. Next, scroll down in the admin panel to find the Marketplace section, and click on it to access the Zendesk App Marketplace. \n\nIn the marketplace, use the search bar at the top to search for the app by typing its name and pressing Enter. From the search results, click on the app to view its details and verify that it's the correct app by checking the logo and description. After confirming, click the Install button located on the top right of the app's detail page. \n\nYou will now be prompted to configure the app's settings, which may include filling out required fields such as authentication details. Once you've filled in all the necessary information, click Save or Finish to complete the installation process. After the installation is complete, the app will be available in your Zendesk dashboard, typically under the apps section on the sidebar, and you are ready to start using it.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1079783.apps.zdusercontent.com/1079783/assets/1732260632-106e03ee4410863f4580b52ef36c5b66/logo-small.png","large_icon":"https://1079783.apps.zdusercontent.com/1079783/assets/1732260632-106e03ee4410863f4580b52ef36c5b66/logo.png","screenshots":["https://1079783.apps.zdusercontent.com/1079783/assets/1732260632-106e03ee4410863f4580b52ef36c5b66/screenshot-0.png","https://1079783.apps.zdusercontent.com/1079783/assets/1732260632-106e03ee4410863f4580b52ef36c5b66/screenshot-1.png","https://1079783.apps.zdusercontent.com/1079783/assets/1732260632-106e03ee4410863f4580b52ef36c5b66/screenshot-2.png"],"installation_count":0},{"id":1079792,"name":"GoDeskless Field Service Management","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3087495,"app_id":1079792,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-23T12:02:07Z","updated_at":"2024-10-23T12:02:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3087493,"app_id":1079792,"name":"godeskless_url","kind":"text","required":false,"position":1,"created_at":"2024-10-23T12:02:07Z","updated_at":"2024-10-23T12:02:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3087494,"app_id":1079792,"name":"subdomain","kind":"text","required":false,"position":2,"created_at":"2024-10-23T12:02:07Z","updated_at":"2024-10-23T12:02:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4719,"entity_id":1079792,"app_id":1079792,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-23T12:02:09.000Z","updated_at":"2024-10-23T12:02:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-23T12:02:06Z","updated_at":"2025-04-04T00:12:28Z","terms_conditions_url":null,"app_organization":{"id":6645,"name":"GODESKLESS INC","email":"support@godeskless.com","website":"www.godeskless.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-11-15T16:11:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://godeskless.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2024-11-15T16:11:12Z","owner_id":269519,"author_name":"Vijay","author_email":"vijay.bhosale@godeskless.com","author_url":"https://godeskless.com","short_description":"The leading field service platform: increase productivity, reduce support costs","long_description":"\u003cp\u003eGoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Zendesk.\u003c/p\u003e\n\n\u003cp\u003eGoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help desk less workers stay connected with customers, such as live chat, video calling, and mobile messaging.\u003c/p\u003e\n\n\u003cp\u003eIn addition, GoDeskless offers a robust, fully integrated transactional asset \u0026amp; inventory management solution with service checklists to manage and track assets in the field.\u003c/p\u003e\n\n\u003cp\u003eIncreased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things.\u003c/p\u003e\n\n\u003cp\u003eReduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive.\u003c/p\u003e\n\n\u003cp\u003eExceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time.\u003c/p\u003e\n\n\u003cp\u003eFunctional Highlights:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFully embeded within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMobile-first automation for case creation and management\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDedicated mobile app for field agents and field supervisors\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWeb app for customer engagement, no download required\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnified engagement console directly within Zendesk: Video Call and Chat with field agents\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOmni-scheduling capabilities: self-schedule, assisted, dynamic/AI driven, broadcast/first to accept\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFully integrated transactional asset \u0026amp; inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work \u0026amp; inspections\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomated Service Call Report (SCR) generation for tracking service history and invoicing\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eKnow more at www.godeskless.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install the app - Get in touch! Call us at: (650) 910-5100 / Email us: hello@godeskless.com\u003cbr\u003e\nExpect a revert/call from us for further instructions And/Or setup and configuration.\u003c/p\u003e\n","raw_long_description":"GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Zendesk.\n\nGoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help desk less workers stay connected with customers, such as live chat, video calling, and mobile messaging.\n\nIn addition, GoDeskless offers a robust, fully integrated transactional asset \u0026 inventory management solution with service checklists to manage and track assets in the field.\n\nIncreased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things.\n\nReduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive.\n\nExceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time.\n\nFunctional Highlights:\n\n1. Fully embeded within Zendesk\n\n2. Mobile-first automation for case creation and management\n\n3. Dedicated mobile app for field agents and field supervisors\n\n4. Web app for customer engagement, no download required\n\n5. Unified engagement console directly within Zendesk: Video Call and Chat with field agents\n\n6. Omni-scheduling capabilities: self-schedule, assisted, dynamic/AI driven, broadcast/first to accept\n\n7. Fully integrated transactional asset \u0026 inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work \u0026 inspections\n\n8. Automated Service Call Report (SCR) generation for tracking service history and invoicing\n\nKnow more at www.godeskless.com.","raw_installation_instructions":"To install the app - Get in touch! Call us at: (650) 910-5100 / Email us: hello@godeskless.com\nExpect a revert/call from us for further instructions And/Or setup and configuration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1079792.apps.zdusercontent.com/1079792/assets/1731653004-e477e3a0dc4c92048907d24e8082fc6d/logo-small.png","large_icon":"https://1079792.apps.zdusercontent.com/1079792/assets/1731653004-e477e3a0dc4c92048907d24e8082fc6d/logo.png","screenshots":["https://1079792.apps.zdusercontent.com/1079792/assets/1731653004-e477e3a0dc4c92048907d24e8082fc6d/screenshot-0.png","https://1079792.apps.zdusercontent.com/1079792/assets/1731653004-e477e3a0dc4c92048907d24e8082fc6d/screenshot-1.png","https://1079792.apps.zdusercontent.com/1079792/assets/1731653004-e477e3a0dc4c92048907d24e8082fc6d/screenshot-2.png"],"installation_count":2},{"id":1080045,"name":"CX Cards for Support","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3088173,"app_id":1080045,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-24T08:16:19Z","updated_at":"2024-10-24T08:16:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4722,"entity_id":1080045,"app_id":1080045,"amount":2000,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QDMAYLwOrJU7eDeh1HDOhh5","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_17CxHrLwOrJU7eDe","cost_id":1405,"cost_type":"CostStripe","active":true,"created_at":"2024-10-24T08:16:21.000Z","updated_at":"2024-10-24T08:16:21.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-24T08:16:17Z","updated_at":"2026-04-20T20:39:32Z","terms_conditions_url":null,"app_organization":{"id":5579,"name":"VOC Metrics Limited","email":"support@surveyapp.io","website":"https://www.surveyapp.io","country_code":"GB","stripe_account_id":"acct_17CxHrLwOrJU7eDe","state":null},"locations":[1,2,3,9,7,5,6,25,18,17,16,15,19,20],"date_published":"2024-11-05T22:33:10Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://cx.cards/pricing/"},"location_names":["top_bar","nav_bar","ticket_sidebar","modal","background","user_sidebar","organization_sidebar"],"last_update_time":"2026-04-20T20:39:24Z","owner_id":269519,"author_name":"VOC Metrics Limited","author_email":"legal@surveyapp.io","author_url":"https://www.surveyapp.io","short_description":"Access real-time CX insights directly within your Zendesk Support sidebar.","long_description":"\u003cp\u003e\u003cstrong\u003eRevolutionize Customer Service with CX Cards for Support\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBoost the efficiency and effectiveness of your customer service operations with CX Cards, seamlessly integrated into Zendesk Support. Automatically trigger personalized surveys via Email or SMS at pivotal moments in the customer support journey—such as when a new ticket is created, resolved, or updated. Collect real-time feedback to measure customer satisfaction and gain actionable insights that will help you enhance service quality, reduce response times, and resolve issues faster.\u003c/p\u003e\n\n\u003cp\u003eCX Cards empower your support team to take immediate action on survey data. Automatically update ticket details and prioritize urgent issues based on customer feedback. This dynamic integration helps ensure that your customer service is always responsive and aligned with customer needs. Get started with CX Cards for Support to take your customer service to the next level.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features for Support:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey Triggers at Critical Touchpoints:\u003c/strong\u003e Automatically send surveys when key customer service events happen—like ticket creation, status changes, or resolution—ensuring you capture feedback exactly when it matters most.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Conditions:\u003c/strong\u003e Configure survey triggers based on specific ticket details, timeframes, or customer segments. For example, send follow-up surveys to customers with high-priority tickets or after tickets remain unresolved for a set period.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Feedback Actionability:\u003c/strong\u003e Survey responses can automatically update Zendesk ticket records, adjust priority levels, or trigger escalations for urgent tickets, ensuring no critical feedback goes unnoticed.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Data Management:\u003c/strong\u003e Store and analyze all survey responses as Zendesk Custom Objects, ensuring you have a complete view of customer sentiment for continuous improvement.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eDrive Service Excellence\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTrack and measure essential customer service metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Use CX Cards’ powerful analytics to identify trends in customer feedback, allowing you to proactively improve service quality and customer loyalty.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet Started with CX Cards for Support\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEasily integrate CX Cards with Zendesk Support to start capturing real-time feedback on your customer support performance. Contact us today to configure your Surveyapp account and deliver exceptional customer experiences.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFind out about our Privacy Policy here: https://cx.cards/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick “Install” to install CX Cards for Support\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://app.surveyapp.io/register.html?from=zendesk-support\"\u003eSign up\u003c/a\u003e for a Surveyapp account if you haven’t yet, then create a customer support survey.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the “DISTRIBUTE” step of your Survey, and under the “SEND EMAIL SURVEY” tab, click on the “Zendesk” sub-tab and then “Add a Zendesk Connection”\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose “Zendesk Support” and then enter your Zendesk instance URL\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGive the Zendesk connection a name. E.g. “My Zendesk Support” and then click “Connect”.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd an email automation, E.g. “Ticket Status: Solved”, then click the “DISTRIBUTE” button.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBack to your Zendesk Support instance, when an agent marks a ticket as resolved, the requester will  be sent a customer satisfaction survey.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWhen the agent revisits the resolved ticket, they can open the CX Cards sidebar to click “Sign-in” to sign in. They will see details of how the requester answered the satisfaction survey.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the top bar, click on the CX Cards icon to access the embedded Surveyapp dashboard.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Revolutionize Customer Service with CX Cards for Support**\n\nBoost the efficiency and effectiveness of your customer service operations with CX Cards, seamlessly integrated into Zendesk Support. Automatically trigger personalized surveys via Email or SMS at pivotal moments in the customer support journey—such as when a new ticket is created, resolved, or updated. Collect real-time feedback to measure customer satisfaction and gain actionable insights that will help you enhance service quality, reduce response times, and resolve issues faster.\n\nCX Cards empower your support team to take immediate action on survey data. Automatically update ticket details and prioritize urgent issues based on customer feedback. This dynamic integration helps ensure that your customer service is always responsive and aligned with customer needs. Get started with CX Cards for Support to take your customer service to the next level.\n\n**Key Features for Support:**\n\n* **Survey Triggers at Critical Touchpoints:** Automatically send surveys when key customer service events happen—like ticket creation, status changes, or resolution—ensuring you capture feedback exactly when it matters most.  \n* **Customizable Conditions:** Configure survey triggers based on specific ticket details, timeframes, or customer segments. For example, send follow-up surveys to customers with high-priority tickets or after tickets remain unresolved for a set period.  \n* **Instant Feedback Actionability:** Survey responses can automatically update Zendesk ticket records, adjust priority levels, or trigger escalations for urgent tickets, ensuring no critical feedback goes unnoticed.  \n* **Comprehensive Data Management:** Store and analyze all survey responses as Zendesk Custom Objects, ensuring you have a complete view of customer sentiment for continuous improvement.\n\n**Drive Service Excellence**  \nTrack and measure essential customer service metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Use CX Cards’ powerful analytics to identify trends in customer feedback, allowing you to proactively improve service quality and customer loyalty.\n\n**Get Started with CX Cards for Support**  \nEasily integrate CX Cards with Zendesk Support to start capturing real-time feedback on your customer support performance. Contact us today to configure your Surveyapp account and deliver exceptional customer experiences.\n\n**Data Privacy**\n\nFind out about our Privacy Policy here: https://cx.cards/privacy-policy/\n\n","raw_installation_instructions":"\n\n* Click “Install” to install CX Cards for Support  \n* [Sign up](https://app.surveyapp.io/register.html?from=zendesk-support) for a Surveyapp account if you haven’t yet, then create a customer support survey.  \n* On the “DISTRIBUTE” step of your Survey, and under the “SEND EMAIL SURVEY” tab, click on the “Zendesk” sub-tab and then “Add a Zendesk Connection”  \n* Choose “Zendesk Support” and then enter your Zendesk instance URL  \n* Give the Zendesk connection a name. E.g. “My Zendesk Support” and then click “Connect”.  \n* Add an email automation, E.g. “Ticket Status: Solved”, then click the “DISTRIBUTE” button.  \n* Back to your Zendesk Support instance, when an agent marks a ticket as resolved, the requester will  be sent a customer satisfaction survey.  \n* When the agent revisits the resolved ticket, they can open the CX Cards sidebar to click “Sign-in” to sign in. They will see details of how the requester answered the satisfaction survey.  \n* On the top bar, click on the CX Cards icon to access the embedded Surveyapp dashboard.\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1080045.apps.zdusercontent.com/1080045/assets/1776712022-488d738082c6451cb573eb0b88a29a9b/support/logo-small.png","large_icon":"https://1080045.apps.zdusercontent.com/1080045/assets/1776712022-488d738082c6451cb573eb0b88a29a9b/support/logo.png","screenshots":["https://1080045.apps.zdusercontent.com/1080045/assets/1776712022-488d738082c6451cb573eb0b88a29a9b/support/screenshot-0.png","https://1080045.apps.zdusercontent.com/1080045/assets/1776712022-488d738082c6451cb573eb0b88a29a9b/support/screenshot-1.png","https://1080045.apps.zdusercontent.com/1080045/assets/1776712022-488d738082c6451cb573eb0b88a29a9b/support/screenshot-2.png"],"installation_count":0},{"id":1080314,"name":"Advanced Media Player","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3089073,"app_id":1080314,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-25T08:23:39Z","updated_at":"2024-10-25T08:23:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3089071,"app_id":1080314,"name":"zendesk_admin_email","kind":"text","required":true,"position":1,"created_at":"2024-10-25T08:23:39Z","updated_at":"2024-10-25T08:23:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3089072,"app_id":1080314,"name":"admin_name","kind":"text","required":false,"position":2,"created_at":"2024-10-25T08:23:39Z","updated_at":"2024-10-25T08:23:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4724,"entity_id":1080314,"app_id":1080314,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-25T08:23:40.000Z","updated_at":"2024-10-25T08:23:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-25T08:23:38Z","updated_at":"2025-04-04T00:12:28Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[3,9],"date_published":"2024-11-13T17:20:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","modal"],"last_update_time":"2024-11-15T16:51:51Z","owner_id":269519,"author_name":"Be-Simple Srl","author_email":"software@be-simple.it","author_url":"https://www.be-simple.it","short_description":"Listen to audio attachments and view video attachments without having to download them","long_description":"\u003ch1\u003eApp description\u003c/h1\u003e\n\n\u003ch2\u003eApp features\u003c/h2\u003e\n\n\u003cp\u003eAdvanced Media Player is an app for Zendesk Support that allows your agents to listen audio attachments or view video attachments without having to download them.\u003c/p\u003e\n\n\u003cp\u003eThe app is also compatible with Whatsapp audio  and video formats (.ogg and .3gpp).\u003c/p\u003e\n\n\u003cp\u003eFor a complete list of  supported media types please visit \u003ca href=\"https://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asp\"\u003ethis page.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAll suggestions are welcome, write to:\u003ca href=\"mailto:support@be-simple.it\"\u003esupport@be-simple.it\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003ePrivacy information\u003c/h2\u003e\n\n\u003cp\u003eAdvanced Media Player  is a free app.\u003c/p\u003e\n\n\u003cp\u003eRegistration is required to hide the yellow banner shown in the app:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support.be-simple.it/hc/article_attachments/21297443864594\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTo register use the administrator e-mail address you have previously configured in the app.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation instructions\u003c/h2\u003e\n\n\u003cp\u003eTo use Advanced Media Player app, you must:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003esign in your Zendesk Support account, then click the admin icon in the sidebar;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eselect “Apps” \u0026gt; “Marketplace”, then find the Advanced Media Player app and click the tile;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eon the Advanced Media Player app page, click “Install app” in the upper-right corner;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eclick “Install”;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ein the configuration page enter the e-mail address of your administrator  user;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eonce the application is installed, open a ticket with your admin user at least once, in order to  remove the yellow banner in the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003ePrivacy information\u003c/h2\u003e\n\n\u003cp\u003eAdvanced Media Player  is a free app.\u003c/p\u003e\n\n\u003cp\u003eRegistration is required to hide the  banner shown in the app. To register use the administrator e-mail address you have previously configured in the app.\u003c/p\u003e\n","raw_long_description":"# App description\n\n## App features\n\nAdvanced Media Player is an app for Zendesk Support that allows your agents to listen audio attachments or view video attachments without having to download them.\n\nThe app is also compatible with Whatsapp audio  and video formats (.ogg and .3gpp).\n\nFor a complete list of  supported media types please visit [this page.](https://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asphttps://www.w3schools.com/html/html_media.asp)\n\nAll suggestions are welcome, write to:[support@be-simple.it](mailto:support@be-simple.it)\n\n## Privacy information\n\nAdvanced Media Player  is a free app.\n\nRegistration is required to hide the yellow banner shown in the app:\n\n![](https://support.be-simple.it/hc/article_attachments/21297443864594)\n\nTo register use the administrator e-mail address you have previously configured in the app.","raw_installation_instructions":"## Installation instructions\n\nTo use Advanced Media Player app, you must:\n\n1.  sign in your Zendesk Support account, then click the admin icon in the sidebar;\n\n2.  select “Apps” \u003e “Marketplace”, then find the Advanced Media Player app and click the tile;\n\n3.  on the Advanced Media Player app page, click “Install app” in the upper-right corner;\n\n4. click “Install”;\n\n5. in the configuration page enter the e-mail address of your administrator  user;\n\n6. once the application is installed, open a ticket with your admin user at least once, in order to  remove the yellow banner in the app.\n\n## Privacy information\n\nAdvanced Media Player  is a free app.\n\nRegistration is required to hide the  banner shown in the app. To register use the administrator e-mail address you have previously configured in the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1080314.apps.zdusercontent.com/1080314/assets/1731678155-114910a1054611c6d7b71e595fbe517b/logo-small.png","large_icon":"https://1080314.apps.zdusercontent.com/1080314/assets/1731678155-114910a1054611c6d7b71e595fbe517b/logo.png","screenshots":["https://1080314.apps.zdusercontent.com/1080314/assets/1731678155-114910a1054611c6d7b71e595fbe517b/screenshot-0.png","https://1080314.apps.zdusercontent.com/1080314/assets/1731678155-114910a1054611c6d7b71e595fbe517b/screenshot-1.png","https://1080314.apps.zdusercontent.com/1080314/assets/1731678155-114910a1054611c6d7b71e595fbe517b/screenshot-2.png"],"installation_count":36},{"id":1080426,"name":"Campaign Cast","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3089440,"app_id":1080426,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-25T17:24:48Z","updated_at":"2024-10-25T17:24:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4725,"entity_id":1080426,"app_id":1080426,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QCLcFAJzO94mB5TCFp0ToD8","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1406,"cost_type":"CostStripe","active":true,"created_at":"2024-10-25T17:24:55.000Z","updated_at":"2024-10-25T17:24:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-25T17:24:47Z","updated_at":"2026-05-11T02:00:26Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[2],"date_published":"2024-11-11T19:23:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2024-11-19T17:39:10Z","owner_id":269519,"author_name":"IT BYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Uploads bulk tickets, sends emails, and marks tickets solved on creation.","long_description":"\u003ch3\u003eOverview:\u003c/h3\u003e\n\n\u003cp\u003eThe Campaign Cast app by IT BYTES is a powerful tool designed to streamline and automate the process of handling bulk tickets and enhancing customer outreach efforts. This app allows agents to efficiently manage large volumes of tickets by enabling the upload of bulk data in CSV format. With the Campaign Cast app, agents can create CSV files containing crucial client information such as names, emails, and custom details. Upon upload, this data is automatically integrated and saved within the respective tickets, ensuring seamless data management.\u003cbr\u003e\u003cbr\u003e\nOne of the standout features of the Campaign Cast app is its ability to use CSV column headers as placeholders. This facilitates the personalization of email notifications by automatically inserting relevant client details into each message, thereby enhancing the client engagement experience and making communications feel more personal and targeted.\u003cbr\u003e\u003cbr\u003e\nMoreover, the app supports the functionality to mark tickets as solved immediately upon creation. This feature significantly optimizes the workflow by eliminating the need for manual intervention in ticket resolution for bulk operations, thus streamlining ticket management processes.\u003cbr\u003e\u003cbr\u003e\nOverall, the Campaign Cast app is an essential solution for agents looking to optimize their customer communication strategies and simplify the handling of large quantities of tickets. By automating key aspects of ticket management and enhancing personalization, it empowers agents to focus more on strategic tasks, thereby improving efficiency and service quality.\u003cbr\u003e\u003cbr\u003e\nKey Features:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eBulk ticket upload via CSV files for efficient management.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic integration of custom client details into tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePersonalization of email notifications using CSV column headers as placeholders.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomated \u0026#39;mark as solved\u0026#39; feature for tickets, simplifying resolution.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnhanced customer communication and engagement.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStreamlined workflow for handling large volumes of tickets.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003ePlease follow this link for the installation instructions:  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://helpdeskshop.com/wp-content/uploads/campaign_cast/campaign-cast-documentation.pdf\"\u003ehttps://helpdeskshop.com/wp-content/uploads/campaign_cast/campaign-cast-documentation.pdf\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"###Overview:  \n\nThe Campaign Cast app by IT BYTES is a powerful tool designed to streamline and automate the process of handling bulk tickets and enhancing customer outreach efforts. This app allows agents to efficiently manage large volumes of tickets by enabling the upload of bulk data in CSV format. With the Campaign Cast app, agents can create CSV files containing crucial client information such as names, emails, and custom details. Upon upload, this data is automatically integrated and saved within the respective tickets, ensuring seamless data management.  \nOne of the standout features of the Campaign Cast app is its ability to use CSV column headers as placeholders. This facilitates the personalization of email notifications by automatically inserting relevant client details into each message, thereby enhancing the client engagement experience and making communications feel more personal and targeted.  \nMoreover, the app supports the functionality to mark tickets as solved immediately upon creation. This feature significantly optimizes the workflow by eliminating the need for manual intervention in ticket resolution for bulk operations, thus streamlining ticket management processes.  \nOverall, the Campaign Cast app is an essential solution for agents looking to optimize their customer communication strategies and simplify the handling of large quantities of tickets. 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It\u0026#39;s like having a Zendesk expert constantly reviewing your instance to ensure optimal performance.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://47008738.fs1.hubspotusercontent-na1.net/hubfs/47008738/Automated%20Healthcheck%20Full%20screen.jpg\" alt=\"Zendesk Healthcheck\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eProactive Issue Detection: Identify potential problems before they impact your service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBest Practice Alignment: Ensure your setup follows Zendesk recommended practices\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComprehensive Reports: Get detailed insights across tickets, users, organizations, macros, and triggers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePerformance Optimization: Improve response times and operational efficiency\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhat We Assess:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket Workflows \u0026amp; SLAs\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser \u0026amp; Organization Settings\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomation Rules \u0026amp; Triggers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom Fields \u0026amp; Forms\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecurity \u0026amp; Access Controls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSystem Performance Metrics\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Access \u0026amp; Collection:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat is being collected:\u003c/strong\u003e\u003cbr\u003e\nWe are only collecting technical configuration information and use it for the health check.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eYour configuration information (triggers, macros, SLA, user fields, organisation fields)\u003c/li\u003e\n\u003cli\u003eName and email of your Zendesk Agents and Admins\u003c/li\u003e\n\u003cli\u003eYour support addresses in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat is not being collected:\u003c/strong\u003e\u003cbr\u003e\nYour ticket communication and customer data is safe, we do not collect any of this data.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnd user information\u003c/li\u003e\n\u003cli\u003eAny Ticket information\u003c/li\u003e\n\u003cli\u003eOrganization information\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePerfect for teams looking to maintain a healthy Zendesk environment while focusing on what matters most - delivering exceptional customer service.\u003c/p\u003e\n\n\u003cp\u003eGravity CX is a Zendesk Advanced Partner, trusted by leading organizations across Australia and Asia Pacific to deliver exceptional customer experiences. With deep expertise in Zendesk implementation, optimization, and support.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://47008738.fs1.hubspotusercontent-na1.net/hubfs/47008738/Customer%20Logo/Supporting%20Industry%20Leader%20Banner.png\" alt=\"Gravity CX Customer\"\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor more information about Gravity CX and our services, visit \u003ca href=\"https://gravity.cx\"\u003eGravity CX\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAllow the OAuth permissions when prompted\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThat\u0026#39;s it! The app is now ready to use.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe installation process is simple and secure - no need to enter any credentials or generate API tokens. The app will automatically connect to your Zendesk instance using secure OAuth authentication.\u003c/p\u003e\n","raw_long_description":"![Gravity CX Logo](https://gravity.cx/hubfs/Gravity%20CX%20-%20marketplace.png) \n\n Introducing the Gravity CX Healthcheck App - your automated solution for maintaining a high-performing Zendesk instance.\n\n![Healthcheck Overview](https://gravity.cx/hubfs/healthcheck-short-ezgif.com-optimize.gif)\n\n __What is Healthcheck?__\n\nHealthcheck is a comprehensive monitoring solution that continuously analyzes your Zendesk configuration, providing real-time insights and actionable recommendations. It's like having a Zendesk expert constantly reviewing your instance to ensure optimal performance.\n\n![Zendesk Healthcheck](https://47008738.fs1.hubspotusercontent-na1.net/hubfs/47008738/Automated%20Healthcheck%20Full%20screen.jpg)\n\n__Key Benefits:__\n\n- Proactive Issue Detection: Identify potential problems before they impact your service\n\n- Best Practice Alignment: Ensure your setup follows Zendesk recommended practices\n\n- Comprehensive Reports: Get detailed insights across tickets, users, organizations, macros, and triggers\n\n- Performance Optimization: Improve response times and operational efficiency\n\nWhat We Assess:\n\n- Ticket Workflows \u0026 SLAs\n\n- User \u0026 Organization Settings\n\n- Automation Rules \u0026 Triggers\n\n- Custom Fields \u0026 Forms\n\n- Security \u0026 Access Controls\n\n- System Performance Metrics\n\n__Data Access \u0026 Collection:__\n\n**What is being collected:**\nWe are only collecting technical configuration information and use it for the health check.\n\n- Your configuration information (triggers, macros, SLA, user fields, organisation fields)\n- Name and email of your Zendesk Agents and Admins\n- Your support addresses in Zendesk\n\n**What is not being collected:**\nYour ticket communication and customer data is safe, we do not collect any of this data.\n\n- End user information\n- Any Ticket information\n- Organization information\n\nPerfect for teams looking to maintain a healthy Zendesk environment while focusing on what matters most - delivering exceptional customer service.\n\nGravity CX is a Zendesk Advanced Partner, trusted by leading organizations across Australia and Asia Pacific to deliver exceptional customer experiences. With deep expertise in Zendesk implementation, optimization, and support.\n\n![Gravity CX Customer](https://47008738.fs1.hubspotusercontent-na1.net/hubfs/47008738/Customer%20Logo/Supporting%20Industry%20Leader%20Banner.png).\n\n For more information about Gravity CX and our services, visit [Gravity CX](https://gravity.cx)","raw_installation_instructions":"1. Click the Install button\n\n2. Allow the OAuth permissions when prompted\n\n3. That's it! The app is now ready to use.\n\nThe installation process is simple and secure - no need to enter any credentials or generate API tokens. 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Accurately remove payment card details and reduce liabilities associated with both external and internal threats.\u003c/p\u003e\n\n\u003cp\u003eMinimizes the period of time recordings are present in-clear.\u003c/p\u003e\n\n\u003cp\u003eCloud-based transcription and redaction is followed by immediate replacement of the original unredacted recording on the Zendesk Support Ticket.\u003c/p\u003e\n\n\u003cp\u003eOptimizes the user experience for your Zendesk Agents.\u003c/p\u003e\n\n\u003cp\u003eProcessed recordings appear in the same manner as the original on the Zendesk Support ticket with full original call metadata.\u003c/p\u003e\n\n\u003cp\u003eA highlighted comment indicates whether redactions were made or not, enabling distinct post-call workflows based on PCI detection and redaction or not via Zendesk event triggers.\u003c/p\u003e\n\n\u003cp\u003eSimple, competitive pricing.\u003c/p\u003e\n\n\u003cp\u003e9 USD per month per PCI-handling Zendesk Talk Agent, with no charge for Support-only Agents, or for Zendesk Talk Agents who don\u0026#39;t handle PCI in English.\u003c/p\u003e\n\n\u003cp\u003eFull support for Seasonal Demand Variations and Joiners, Movers \u0026amp; Leavers.\u003c/p\u003e\n\n\u003cp\u003eAddition and removal of Users is under your own control inside Zendesk, all the way down to zero Users at zero cost for any closed season, and with any partial months for a User pro-rata\u0026#39;d.\u003c/p\u003e\n\n\u003cp\u003eTo schedule a quick walkthrough, or for any questions, reach out to us at support@calltutor.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling the CallTutor.com PCI Redaction and Transcription app is simple and easy. You can start redacting and transcribing your calls within minutes. Just follow the step-by-step instructions below:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eBuy\u003c/strong\u003e button above.\u003c/li\u003e\n\u003cli\u003eVisit the \u003ca href=\"https://www.calltutor.com/zendesk_signup\"\u003eCallTutor.com Signup Link\u003c/a\u003e and enter:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk Domain\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk Admin Username\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk API Token\u003c/strong\u003e\nWe require these to access audio files in Zendesk Support tickets created by Talk calls.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eIf you have any questions, please contact us at \u003ca href=\"mailto:support@calltutor.com\"\u003esupport@calltutor.com\u003c/a\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Available to all Zendesk Customers\n\nAvailable for all Zendesk Suite and Support Plans, with no minimum number of subscribed Agents, no minimum subscription period for any Agent.\n\nSecure, same day, automatic redaction of all Payment Card Information (PCI) and Personal Health Information (PHI) in English.\n\nA sophisticated, AI-assisted voice transcription engine provides secure automatic redaction of all Payment Card Information and Personal Health Information (upon request) spoken in English from the Zendesk call recording held in a Zendesk Support Ticket.  Accurately remove payment card details and reduce liabilities associated with both external and internal threats.\n\nMinimizes the period of time recordings are present in-clear.\n\nCloud-based transcription and redaction is followed by immediate replacement of the original unredacted recording on the Zendesk Support Ticket.\n\nOptimizes the user experience for your Zendesk Agents.\n\nProcessed recordings appear in the same manner as the original on the Zendesk Support ticket with full original call metadata.\n\nA highlighted comment indicates whether redactions were made or not, enabling distinct post-call workflows based on PCI detection and redaction or not via Zendesk event triggers.\n\nSimple, competitive pricing.\n\n9 USD per month per PCI-handling Zendesk Talk Agent, with no charge for Support-only Agents, or for Zendesk Talk Agents who don't handle PCI in English.\n\nFull support for Seasonal Demand Variations and Joiners, Movers \u0026 Leavers.\n\nAddition and removal of Users is under your own control inside Zendesk, all the way down to zero Users at zero cost for any closed season, and with any partial months for a User pro-rata'd.\n\nTo schedule a quick walkthrough, or for any questions, reach out to us at support@calltutor.com.","raw_installation_instructions":"Installing the CallTutor.com PCI Redaction and Transcription app is simple and easy. You can start redacting and transcribing your calls within minutes. Just follow the step-by-step instructions below:\n\n1. Click the **Buy** button above.\n2. Visit the [CallTutor.com Signup Link](https://www.calltutor.com/zendesk_signup) and enter:\n   - **Zendesk Domain**\n   - **Zendesk Admin Username**\n   - **Zendesk API Token**\n   We require these to access audio files in Zendesk Support tickets created by Talk calls.\n3. If you have any questions, please contact us at [support@calltutor.com](mailto:support@calltutor.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1081058.apps.zdusercontent.com/1081058/assets/1730406837-91342e5c1ac9b267b695caf940c86106/logo-small.png","large_icon":"https://1081058.apps.zdusercontent.com/1081058/assets/1730406837-91342e5c1ac9b267b695caf940c86106/logo.png","screenshots":["https://1081058.apps.zdusercontent.com/1081058/assets/1730406837-91342e5c1ac9b267b695caf940c86106/screenshot-0.png","https://1081058.apps.zdusercontent.com/1081058/assets/1730406837-91342e5c1ac9b267b695caf940c86106/screenshot-1.png","https://1081058.apps.zdusercontent.com/1081058/assets/1730406837-91342e5c1ac9b267b695caf940c86106/screenshot-2.png"],"installation_count":21},{"id":1081069,"name":"NoteFlow","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3090876,"app_id":1081069,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-28T17:00:32Z","updated_at":"2024-10-28T17:00:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4735,"entity_id":1081069,"app_id":1081069,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QEwHDKvSnxCQsdbhtu2ONum","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MMuv0KvSnxCQsdb","cost_id":1408,"cost_type":"CostStripe","active":true,"created_at":"2024-10-28T17:00:34.000Z","updated_at":"2024-10-28T17:00:34.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-10-28T17:00:31Z","updated_at":"2026-03-02T17:24:33Z","terms_conditions_url":"https://infinitehooray.com/TOS.pdf","app_organization":{"id":5629,"name":"Infinite Hooray","email":"support@infinitehooray.com","website":"https://infinitehooray.com/","country_code":"DK","stripe_account_id":"acct_1MMuv0KvSnxCQsdb","state":null},"locations":[3],"date_published":"2024-11-14T17:23:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-02T17:24:28Z","owner_id":269519,"author_name":"Infinite Hooray","author_email":"support@infinitehooray.com","author_url":"https://www.infinitehooray.com/","short_description":"Manage public replies and internal notes at the same time","long_description":"\u003ch1\u003eNoteFlow – Zendesk App\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Infinite Hooray\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eInfinite Hooray is a European-based company specializing in customer service management for international brands and IT development for global enterprises. Our core focus is developing Zendesk apps and providing expert Zendesk consulting services. Visit us at www.infinitehooray.com.\u003c/p\u003e\n\n\u003ch2\u003eDoes your customer service team have a strong internal service culture where agents support one another by sharing important information through internal notes?\u003c/h2\u003e\n\n\u003cp\u003eWhen agents keep each other updated on customer agreements or record troubleshooting steps in internal notes, it enhances the customer experience significantly. Customers no longer need to repeat themselves when their information is readily available, and agents can seamlessly build on each other’s work to provide the best possible service.\u003c/p\u003e\n\n\u003cp\u003eIn customer service, internal notes are a critical tool for delivering top-tier support. Imagine an internal message that says,  \u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e“If the customer calls back and the issue isn’t resolved, I’ve agreed to do the following…”\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eWith a simple note like this, your agents can ensure continuity and reliability, showing customers they’re in capable hands with a team that’s informed and proactive.\u003c/p\u003e\n\n\u003cp\u003eHowever, managing internal notes can be time-consuming, especially when agents must constantly switch between the customer response tab and the internal notes tab. This is where \u003cstrong\u003eNoteFlow\u003c/strong\u003e makes a real difference.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/Noteflow1.png\" alt=\"Image of the seperate window NoteFlow\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eNoteFlow\u003c/strong\u003e, agents can simultaneously write responses to customers and add internal notes in a separate window. This streamlined approach keeps internal notes organized and instantly accessible, enabling agents to focus more on helping customers and less on navigating the interface.\u003c/p\u003e\n\n\u003cp\u003eNot only can they record internal notes while crafting a customer response, but with \u003cstrong\u003eNoteFlow\u003c/strong\u003e, they can also attach relevant documents directly to the internal notes. This enables team members to access all necessary information for resolving the issue in one place, helping agents focus on assisting customers and streamlining the ticket workflow.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/NoteflowGif.gif\" alt=\"Gif showing noteflow process\"\u003e\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eBy reducing the need to switch back and forth between tabs and allowing document attachments to internal notes, \u003cstrong\u003eNoteFlow\u003c/strong\u003e empowers your team to provide faster, more cohesive support.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eComplete dialogue overview – Your key to consistent support\u003c/h2\u003e\n\n\u003cp\u003eThe full dialogue overview provides a seamless view of all ticket interactions with the customer, displaying both customer replies and internal notes in one organized timeline.\u003c/p\u003e\n\n\u003cp\u003eWith this feature, agents can easily follow the entire conversation history, including:\u003cbr\u003e\n- Internal notes detailing troubleshooting steps\u003cbr\u003e\n- Customer agreements\u003cbr\u003e\n- Any relevant information shared between team members (not the customer)\u003c/p\u003e\n\n\u003cp\u003eThis overview enhances collaboration by ensuring that every agent has the full context, enabling them to respond to tickets effectively and consistently.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eTry NoteFlow today!\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree trial for 7 days!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions 🧡 about the \u003cstrong\u003eNoteFlow\u003c/strong\u003e app, we’d be delighted to chat with you!\u003cbr\u003e\u003cbr\u003e\nFeel free to reach out at \u003ca href=\"mailto:support@infinitehooray.com\"\u003esupport@infinitehooray.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/InfiniteHooray-Clients.png\" alt=\"Image of Infinite Hooray Clients\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNote Flow does not access or store any of your data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Install the app from the Zendesk App Marketplace.\u003c/p\u003e\n\n\u003cp\u003e2.Find the app in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e3.Start writing an internal note\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExperienceing any issues?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease contact us at support@infinitehooray.com\u003c/p\u003e\n","raw_long_description":"# NoteFlow – Zendesk App\n\n**About Infinite Hooray** \n\nInfinite Hooray is a European-based company specializing in customer service management for international brands and IT development for global enterprises. Our core focus is developing Zendesk apps and providing expert Zendesk consulting services. Visit us at www.infinitehooray.com.\n\n## Does your customer service team have a strong internal service culture where agents support one another by sharing important information through internal notes?\n\nWhen agents keep each other updated on customer agreements or record troubleshooting steps in internal notes, it enhances the customer experience significantly. Customers no longer need to repeat themselves when their information is readily available, and agents can seamlessly build on each other’s work to provide the best possible service.\n\nIn customer service, internal notes are a critical tool for delivering top-tier support. Imagine an internal message that says,  \n\u003e “If the customer calls back and the issue isn’t resolved, I’ve agreed to do the following…”\n\nWith a simple note like this, your agents can ensure continuity and reliability, showing customers they’re in capable hands with a team that’s informed and proactive.\n\nHowever, managing internal notes can be time-consuming, especially when agents must constantly switch between the customer response tab and the internal notes tab. This is where **NoteFlow** makes a real difference.\n\n![Image of the seperate window NoteFlow](https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/Noteflow1.png)\n\n\nWith **NoteFlow**, agents can simultaneously write responses to customers and add internal notes in a separate window. This streamlined approach keeps internal notes organized and instantly accessible, enabling agents to focus more on helping customers and less on navigating the interface.\n\nNot only can they record internal notes while crafting a customer response, but with **NoteFlow**, they can also attach relevant documents directly to the internal notes. This enables team members to access all necessary information for resolving the issue in one place, helping agents focus on assisting customers and streamlining the ticket workflow.\n\n![Gif showing noteflow process](https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/NoteflowGif.gif)\n\n\n\u003e By reducing the need to switch back and forth between tabs and allowing document attachments to internal notes, **NoteFlow** empowers your team to provide faster, more cohesive support.\n\n---\n\n## Complete dialogue overview – Your key to consistent support\n\nThe full dialogue overview provides a seamless view of all ticket interactions with the customer, displaying both customer replies and internal notes in one organized timeline.\n\nWith this feature, agents can easily follow the entire conversation history, including:\n- Internal notes detailing troubleshooting steps\n- Customer agreements\n- Any relevant information shared between team members (not the customer)\n\nThis overview enhances collaboration by ensuring that every agent has the full context, enabling them to respond to tickets effectively and consistently.\n\n---\n\n## Try NoteFlow today!\n\n**Free trial for 7 days!**\n\nIf you have any questions 🧡 about the **NoteFlow** app, we’d be delighted to chat with you!  \nFeel free to reach out at [support@infinitehooray.com](mailto:support@infinitehooray.com).\n\n![Image of Infinite Hooray Clients](https://ih-public-media.s3.eu-central-1.amazonaws.com/pictures/InfiniteHooray-Clients.png)\n\n**Data disclosure** \n\nNote Flow does not access or store any of your data.\n\n","raw_installation_instructions":"1.Install the app from the Zendesk App Marketplace.\n\n2.Find the app in the ticket sidebar.\n\n3.Start writing an internal note\n\n**Experienceing any issues?**\n\nPlease contact us at support@infinitehooray.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1081069.apps.zdusercontent.com/1081069/assets/1771602786-784c670d063049ffca6da0340e3aa176/logo-small.png","large_icon":"https://1081069.apps.zdusercontent.com/1081069/assets/1771602786-784c670d063049ffca6da0340e3aa176/logo.png","screenshots":["https://1081069.apps.zdusercontent.com/1081069/assets/1771602786-784c670d063049ffca6da0340e3aa176/screenshot-0.png","https://1081069.apps.zdusercontent.com/1081069/assets/1771602786-784c670d063049ffca6da0340e3aa176/screenshot-1.png","https://1081069.apps.zdusercontent.com/1081069/assets/1771602786-784c670d063049ffca6da0340e3aa176/screenshot-2.png"],"installation_count":1},{"id":1081436,"name":"Workday","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":3092214,"app_id":1081436,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-30T01:26:25Z","updated_at":"2024-10-30T01:26:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3092213,"app_id":1081436,"name":"externalID","kind":"hidden","required":false,"position":1,"created_at":"2024-10-30T01:26:25Z","updated_at":"2024-10-30T01:26:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4737,"entity_id":1081436,"app_id":1081436,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-30T01:26:27.000Z","updated_at":"2024-10-30T01:26:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[{"id":12,"name":"HR"}],"stripe_publishable_key":null,"created_at":"2024-10-30T01:26:25Z","updated_at":"2026-05-25T08:52:05Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2024-12-03T21:58:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2024-10-30T01:26:25Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Workday app for Zendesk Support.","long_description":"\u003ch3\u003eProvide faster, more accurate employee service with easy access to employee insights from Workday within Zendesk tickets.\u003c/h3\u003e\n\n\u003ch3\u003eBoost HR agent productivity by securely centralizing employee data\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRespond to employee requests faster by giving agents instant access to critical employee information in directly in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove collaboration across internal departments by centralizing key employee data within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove collaboration across internal departments by centralizing key employee data within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMaintain secure agent permissions that are aligned to Workday’s restrictive access controls, configurable by admins\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eProvide accurate and secure employee service\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnable more precise service for employees with automated ticket matching to their record in Workday\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTailor support for employees by equipping agents with key insights from Workday (such as an employee\u0026#39;s role, org, and location)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProtect sensitive employee data with data access controls across all touch points, including Ticket, User, and Org screens\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData usage disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the provision of this Application (a) your Customer Data (as defined in Your agreement with Workday) will be transmitted or processed outside of the Workday systems and to that extent Workday is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Workday’s systems shall not constitute Customer Data (as defined in Your Agreement with Workday).\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eTo view Workday data in Zendesk Support, please follow the steps below:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall Workday Integration\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button located in the top-right corner of the page.\u003c/p\u003e\n\n\u003cp\u003eThen, click Add Connection to proceed.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect to Workday\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eComplete the required steps to establish the connection to Workday.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSign into the Support App\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce Workday is set up, your agents need to sign into the Support App to start using it.\u003c/p\u003e\n","raw_long_description":"### Provide faster, more accurate employee service with easy access to employee insights from Workday within Zendesk tickets.\n\n### Boost HR agent productivity by securely centralizing employee data\n\n* Respond to employee requests faster by giving agents instant access to critical employee information in directly in Zendesk\n\n- Improve collaboration across internal departments by centralizing key employee data within Zendesk\n\n- Improve collaboration across internal departments by centralizing key employee data within Zendesk\n\n- Maintain secure agent permissions that are aligned to Workday’s restrictive access controls, configurable by admins\n\n### Provide accurate and secure employee service\n\n- Enable more precise service for employees with automated ticket matching to their record in Workday\n\n- Tailor support for employees by equipping agents with key insights from Workday (such as an employee's role, org, and location)\n\n- Protect sensitive employee data with data access controls across all touch points, including Ticket, User, and Org screens\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/):\n\n**Data usage disclosure**\n\nIn the provision of this Application (a) your Customer Data (as defined in Your agreement with Workday) will be transmitted or processed outside of the Workday systems and to that extent Workday is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Workday’s systems shall not constitute Customer Data (as defined in Your Agreement with 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HiBob helps organizations save costs, improve accuracy and speed, and focus on strategic initiatives that deliver measurable ROI and long-term value.\n\nManaging HR requests shouldn’t mean switching between platforms. The HiBob app brings your HiBob HR data directly into Zendesk, allowing you to:\n\n✅ **Speed up HR request processing**\n\n✅ **Minimize payroll and benefits errors**\n\n✅ **Effortlessly manage seat provisioning and permissions**\n\nEverything happens in a single interface—no more context switching!\n\n---\n\n## **What Can You Do with the HiBob App?**\n\n👀 **Instantly Access Employee Information** – View all employee details from HiBob directly within Zendesk tickets.\n\n⚙️ **Take Action Within Zendesk** – Update records, add notes, and make changes in HiBob without leaving Zendesk.\n\n🔄 **Stay in Sync** – Any updates made are instantly reflected across both platforms.\n\n---\n\n## **Introducing the HiBob and Zendesk Integration**\n\n*![](https://i.ibb.co/h1rhn7j/screenshot-0.png)*\n\n---\n\n## **Trusted By**\n\n*![](https://getadelante.com/logocompanies)*\n\n---\n\n## **FAQ**\n\n❓ **How much time does the setup take?**\nSetup is quick and easy—install the app, connect your HiBob account, and you're ready to go in minutes.\n\n---\n\n❓ **Which Zendesk and HiBob plans does this work with?**\nThe integration works with all Zendesk plans and HiBob versions that support API access.\n\n---\n\n❓**Security and Compliance:**\n\nThe HiBob and Zendesk integration is built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times:\n\n![compliance](https://framerusercontent.com/images/jFsgr3JBb35xZMNKxUT9179IpQ.png)\n\n- 🔐 **Data Encrypted in Transit:** All communications between our app and Zendesk use secure TLS 1.2 or higher encryption protocols.\n\n- 🌐 **Secure HTTPS Protocols:** We mandate the use of HTTPS connections for all data migrations to ensure secure and encrypted communication channels.\n\n- 🗑️ **Zero Data Retention Policy:** Data is processed in real time and immediately deleted after processing; no end-customer personal data is stored.\n\n- ☁️ **AWS Infrastructure:** Our solution is hosted on AWS, which provides robust security measures and a highly secure environment.\n- 🇪🇺 **EU Data Residency:** We offer options for data residency, allowing your data to be stored within the European Union if required for compliance.\n- 📃 **Data Subprocessors:** We maintain a current list of our data subprocessors to ensure full transparency regarding data processing.\nWe use secure APIs and encryption protocols to protect your information and adhere to industry standards.\n\n---\n\n❓ **Can I customize what data is shown in Zendesk?**\nAbsolutely! You can configure which employee data fields from HiBob are displayed in Zendesk.\n\n---\n\n## **Who Are We?**\n\nThe HiBob HRIS app is powered by **Adelante**, a team of experts in CRM integrations with a mission to simplify your employee service workflow.\n\n---\n\n## **About HiBob**\n\nHiBob offers a modern HRIS platform that streamlines HR operations by reducing reliance on disconnected tools and manual processes. By automating core workflows like payroll, time tracking, and benefits administration, HiBob helps organizations:\n\n✅ Save costs\n✅ Improve accuracy and speed\n✅ Focus on strategic initiatives that drive measurable ROI and long-term value\n\n### **HiBob Capabilities Include:**\n✔️ Core HR\n✔️ Onboarding\n✔️ Time and Attendance\n✔️ Compensation Management\n✔️ Payroll\n✔️ Hiring\n✔️ Learning\n✔️ Time Off\n✔️ Surveys\n✔️ People Analytics\n✔️ Workforce Planning\n\n---\n\n## **Free 90-Day Trial**\n🎉 **Test the value of integration, for free.**\n\nApply for the **Basic** and **Enterprise** plans today!\n","raw_installation_instructions":"1.Install the app from the Zendesk marketplace.\n\n 2. Open a ticket and load the Apps panel on the ticket sidebar.\n\n 3.Create your account and authenticate your HR platform\n\n 4.Refresh the App sidebar and the contact person data will be fetched and displayed on the ticket.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1081573.apps.zdusercontent.com/1081573/assets/1774022340-ac8957de91b4c1d02457ccf80659e902/logo-small.png","large_icon":"https://1081573.apps.zdusercontent.com/1081573/assets/1774022340-ac8957de91b4c1d02457ccf80659e902/logo.png","screenshots":["https://1081573.apps.zdusercontent.com/1081573/assets/1774022340-ac8957de91b4c1d02457ccf80659e902/screenshot-0.png","https://1081573.apps.zdusercontent.com/1081573/assets/1774022340-ac8957de91b4c1d02457ccf80659e902/screenshot-1.png","https://1081573.apps.zdusercontent.com/1081573/assets/1774022340-ac8957de91b4c1d02457ccf80659e902/screenshot-2.png"],"installation_count":7},{"id":1081616,"name":"Change Primary Email","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3092871,"app_id":1081616,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-30T14:41:18Z","updated_at":"2024-10-30T14:41:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3092868,"app_id":1081616,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2024-10-30T14:41:18Z","updated_at":"2024-10-30T14:41:18Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3092869,"app_id":1081616,"name":"triggerBody","kind":"hidden","required":false,"position":2,"created_at":"2024-10-30T14:41:18Z","updated_at":"2024-10-30T14:41:18Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      },\n      {\n        \"field\": \"via_id\",\n        \"operator\": \"is\",\n        \"value\": \"4\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticket_id\\\": \\\"{{ticket.id}}\\\",\\n  \\\"requester_id\\\": \\\"{{ticket.requester.id}}\\\"\\n}\\n\"\n      ]\n    },\n    {\n      \"field\": \"current_tags\",\n      \"value\": \"knots_studio_done\"\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null},{"id":3092870,"app_id":1081616,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2024-10-30T14:41:18Z","updated_at":"2024-10-30T14:41:18Z","default_value":"https://support.knots.io/hc/en-us/articles/22055899819410","secure":false,"scopes":null,"options":null}],"plans":[{"id":4748,"entity_id":1081616,"app_id":1081616,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-30T14:41:20.000Z","updated_at":"2024-10-30T14:41:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-30T14:41:17Z","updated_at":"2025-12-05T16:56:48Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-11-05T22:35:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:45Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Effortless Zendesk email management: replies delivered to the right inbox","long_description":"\u003cp\u003e\u003cstrong\u003eChange Primary Email\u003c/strong\u003e solves a familiar issue: Your team sends a reply to a customer, but it ends up in an inbox they rarely check. This can lead to confusion and frustration, both for your team and your customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChange Primary E-Mail\u003c/strong\u003e fixes that by making sure your replies always go to the same inbox your customer used to contact you. No more guessing, no more confusion, no more Zendesk emails not being received—just clear communication that keeps everything running smoothly and your customers happy.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatic Email Matching\u003c/strong\u003e: Detects the email address your customer used and ensures your reply goes back to the right inbox. Your agents won’t need to manually adjust the Zendesk email configuration—Change Primary Email takes care of it, allowing your team to focus on solving customer problems, not managing emails.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutonomous Workflow\u003c/strong\u003e: The app works automatically, updating email addresses without any manual input from your team. This allows your team to stay focused on delivering excellent customer service.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContinuous Monitoring\u003c/strong\u003e: Whether customers use a work, personal, or secondary email, the app continuously monitors and updates email addresses, ensuring responses are always sent to the right place.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEasy Integration with Zendesk\u003c/strong\u003e: The app integrates smoothly with Zendesk, fitting right into your team’s existing workflow without any disruptions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhy It Matters\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eCustomers expect replies to arrive in the inbox they used to reach out. When that doesn’t happen, it can lead to confusion and extra work for your support team. \u003cstrong\u003eChange Primary Email\u003c/strong\u003e removes the need for manual fixes or complicated setups, saving your team time and ensuring customers always receive the responses they expect.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eHere’s how it operates:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eDetects the Sender’s Email\u003c/strong\u003e: The app checks the email address your customer used and compares it to the known addresses in Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdates the Primary Email\u003c/strong\u003e: Change Primary E-Mail automatically updates the email address to match the one the customer used to contact you, ensuring smooth functionality.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnsures Seamless Responses\u003c/strong\u003e: Your agents can reply just like they normally do, and the app ensures replies are always sent to the correct inbox.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003e\u003cstrong\u003eImprove Your Team\u0026#39;s Efficiency\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eAvoid missed replies and unnecessary confusion. With \u003cstrong\u003eChange Primary Email\u003c/strong\u003e, your team can stay focused on resolving customer issues without worrying about email miscommunication. It’s quick to set up, easy to use, and ensures replies go where they need to be—every time.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart your 14-day free trial\u003c/strong\u003e today and see how \u003cstrong\u003eChange Primary Email\u003c/strong\u003e can simplify your email management process—no commitments, just smoother communication.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFrequently Asked Questions (FAQ)\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat if my customer uses multiple email addresses?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChange Primary Email\u003c/strong\u003e automatically detects which email address the customer used to contact your team and updates the primary email for that specific ticket, ensuring replies are sent to the right inbox.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I send replies to both email addresses?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk only supports sending replies to the primary email address. However, \u003cstrong\u003eChange Primary Email\u003c/strong\u003e ensures the primary email is always the one the customer used to contact you.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWill this slow down my team?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eNo, \u003cstrong\u003eChange Primary Email\u003c/strong\u003e works in the background, updating email addresses without requiring extra steps from your team.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e Click \u0026quot;Install\u0026quot;.\u003c/li\u003e\n\u003cli\u003e Select the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003e Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003e By default, the app is named \u0026quot;Change Primary Email\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003e Finally, click \u0026quot;Install\u0026quot; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e \u003cstrong\u003eGo to your agent workspace\u003c/strong\u003e. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eLocate the Change Primary Email icon to the left after the Settings icon\u003c/strong\u003e. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e On the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003e Create a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at  \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Change Primary Email** solves a familiar issue: Your team sends a reply to a customer, but it ends up in an inbox they rarely check. This can lead to confusion and frustration, both for your team and your customers.\n\n**Change Primary E-Mail** fixes that by making sure your replies always go to the same inbox your customer used to contact you. No more guessing, no more confusion, no more Zendesk emails not being received—just clear communication that keeps everything running smoothly and your customers happy.\n\n## **Key Features**\n\n- **Automatic Email Matching**: Detects the email address your customer used and ensures your reply goes back to the right inbox. Your agents won’t need to manually adjust the Zendesk email configuration—Change Primary Email takes care of it, allowing your team to focus on solving customer problems, not managing emails.\n\n- **Autonomous Workflow**: The app works automatically, updating email addresses without any manual input from your team. This allows your team to stay focused on delivering excellent customer service.\n\n- **Continuous Monitoring**: Whether customers use a work, personal, or secondary email, the app continuously monitors and updates email addresses, ensuring responses are always sent to the right place.\n\n- **Easy Integration with Zendesk**: The app integrates smoothly with Zendesk, fitting right into your team’s existing workflow without any disruptions.\n\n\n## **Why It Matters**\n\nCustomers expect replies to arrive in the inbox they used to reach out. When that doesn’t happen, it can lead to confusion and extra work for your support team. **Change Primary Email** removes the need for manual fixes or complicated setups, saving your team time and ensuring customers always receive the responses they expect.\n\n## **How It Works**\n\nHere’s how it operates:\n\n1. **Detects the Sender’s Email**: The app checks the email address your customer used and compares it to the known addresses in Zendesk.\n2. **Updates the Primary Email**: Change Primary E-Mail automatically updates the email address to match the one the customer used to contact you, ensuring smooth functionality.\n3. **Ensures Seamless Responses**: Your agents can reply just like they normally do, and the app ensures replies are always sent to the correct inbox.\n\n## **Improve Your Team's Efficiency**\n\nAvoid missed replies and unnecessary confusion. With **Change Primary Email**, your team can stay focused on resolving customer issues without worrying about email miscommunication. It’s quick to set up, easy to use, and ensures replies go where they need to be—every time.\n\n**Start your 14-day free trial** today and see how **Change Primary Email** can simplify your email management process—no commitments, just smoother communication.\n\n---\n\n## **Frequently Asked Questions (FAQ)**\n\n**What if my customer uses multiple email addresses?**\n\n**Change Primary Email** automatically detects which email address the customer used to contact your team and updates the primary email for that specific ticket, ensuring replies are sent to the right inbox.\n\n**Can I send replies to both email addresses?**\n\nZendesk only supports sending replies to the primary email address. However, **Change Primary Email** ensures the primary email is always the one the customer used to contact you.\n\n**Will this slow down my team?**\n\nNo, **Change Primary Email** works in the background, updating email addresses without requiring extra steps from your team.\n\n[Privacy policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"### Install the app\n\n1.  Click \"Install\".\n2.  Select the Zendesk instance where you want to install the application.\n3.  Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4.  By default, the app is named \"Change Primary Email\", but you can rename it. Decide if you want to enable role or group restrictions.\n5.  Finally, click \"Install\" again.\n\n### Access the app\n\n1.  **Go to your agent workspace**. Click the four-square icon in the top right corner, then select Support.\n2.  **Locate the Change Primary Email icon to the left after the Settings icon**. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n\n1.  On the Settings page, go to Login.\n2.  Create a new account or, if you are already a Knots customer, select Login.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at  [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1081616.apps.zdusercontent.com/1081616/assets/1764146255-2dbc5ccd353e4fc11ea642395cdce231/logo-small.png","large_icon":"https://1081616.apps.zdusercontent.com/1081616/assets/1764146255-2dbc5ccd353e4fc11ea642395cdce231/logo.png","screenshots":["https://1081616.apps.zdusercontent.com/1081616/assets/1764146255-2dbc5ccd353e4fc11ea642395cdce231/screenshot-0.png","https://1081616.apps.zdusercontent.com/1081616/assets/1764146255-2dbc5ccd353e4fc11ea642395cdce231/screenshot-1.png","https://1081616.apps.zdusercontent.com/1081616/assets/1764146255-2dbc5ccd353e4fc11ea642395cdce231/screenshot-2.png"],"installation_count":6},{"id":1082747,"name":"Ariglad","state":"published","version":"3.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-04T23:45:54Z","updated_at":"2026-07-10T17:41:17Z","terms_conditions_url":"https://ai.ariglad.com/terms-and-conditions","app_organization":{"id":6370,"name":"Ariglad","email":"hello@ariglad.com","website":"https://ariglad.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-11-06T17:22:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pay.ariglad.com/b/28oeWefqNdsPcO48wI"},"location_names":[],"last_update_time":"2026-07-10T17:41:14Z","owner_id":269519,"author_name":"Ariglad","author_email":"hello@ariglad.com","author_url":"https://www.ariglad.com","short_description":"Ariglad is an AI tool that auto creates \u0026 updates your knowledge base by analyzing support tickets","long_description":"\u003cp\u003eWhen you add the \u003cstrong\u003eAriglad\u003c/strong\u003e app to Zendesk, it gets right to work scanning your customer support tickets to pinpoint where your knowledge base might need a little refresh. Not only does Ariglad suggest edits to existing articles, but it also identifies gaps where new articles could be helpful. If it finds an opportunity for a new article, Ariglad doesn’t just stop at a suggestion—it goes ahead and drafts the entire article for you. This way, your Zendesk knowledge base stays up-to-date and thorough, making sure your team has all the insights they need to offer top-notch support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe Ariglad app for Zendesk enables you to:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDeep Dive into Data Analysis\u003c/strong\u003e: Ariglad meticulously analyzes communication between your agents and customers, plus sifts through your existing knowledge base. Whether it’s common questions that aren’t fully covered or existing articles that miss crucial details. This ensures your knowledge base is not just large, but smart and thorough.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTailored Content Creation\u003c/strong\u003e: Once Ariglad spots these gaps, it doesn’t just flag them; it fills them in for you. Using the exact tone your CSRs use, Ariglad crafts new content or tweaks existing articles to make sure they’re spot-on. Whether it’s a line, a paragraph, or a whole new article, Ariglad builds content that fits seamlessly into your knowledge base, maintaining consistency in tone and format.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEmpowering Your Team\u003c/strong\u003e: Your customer service team gets to review and approve these AI-generated content suggestions. Once you approve, these changes go live, effortlessly updating your knowledge base. This makes it super easy for your team to keep your resources accurate and relevant without diving into the backend.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAriglad accesses your Zendesk data solely to deliver the knowledge base maintenance described above. Specifically, Ariglad reads support ticket content to identify knowledge gaps and stale articles, and reads your existing Help Center articles and categories to assess and improve them. Ariglad only writes back to your knowledge base after an authorized member of your team reviews and approves a suggested change.\u003c/p\u003e\n\n\u003cp\u003eYour data is encrypted in transit and at rest, and access is restricted to authorized Ariglad systems and personnel on a need-to-know basis. Ariglad does not sell your data. Data is processed by a limited set of sub-processors under data processing agreements; the current list is published at https://support.ariglad.com/sub-processors.\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our Privacy Policy: https://ai.ariglad.com/privacy-policy.\u003c/p\u003e\n\n\u003cp\u003eFor any data, security, or privacy questions, contact hello@ariglad.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAriglad can be installed in a few simple steps.\u003c/p\u003e\n\n\u003ch3\u003eStep 1: Install and Set Up Ariglad\u003c/h3\u003e\n\n\u003cp\u003eVisit the \u003ca href=\"https://ai.ariglad.com/onboard\"\u003eAriglad onboarding page\u003c/a\u003e to create an account, or \u003ca href=\"https://ai.ariglad.com\"\u003esign in\u003c/a\u003e if you already have one.\u003c/p\u003e\n\n\u003ch3\u003eStep 2: Start the Zendesk Connection\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Ariglad, go to the \u003ca href=\"https://ai.ariglad.com/knowledge_base/settings\"\u003esettings page\u003c/a\u003e and select \u0026quot;Add Integration,\u0026quot; then choose Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk subdomain. You can find it in your browser\u0026#39;s address bar when signed in to Zendesk — for example, if your URL is \u003ccode\u003eyourexamplesubdomain.zendesk.com\u003c/code\u003e, your subdomain is \u003ccode\u003eyourexamplesubdomain\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eStep 3: Authorize Ariglad in Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eContinue to be redirected to Zendesk\u0026#39;s secure authorization page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign in to Zendesk if you aren\u0026#39;t already signed in.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReview the access Ariglad is requesting, then approve it to grant access. Zendesk will redirect you back to Ariglad.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eStep 4: Confirm the Integration\u003c/h3\u003e\n\n\u003cp\u003eAfter you authorize access, you\u0026#39;ll return to Ariglad with the Zendesk integration active. Complete any remaining on-screen steps to finish setup.\u003c/p\u003e\n\n\u003ch3\u003eUsage\u003c/h3\u003e\n\n\u003cp\u003eOnce connected, Ariglad reviews your Zendesk tickets and generates recommendations for your knowledge base articles. FAQs created in Ariglad can also provide auto-generated answers and resource links in Zendesk.\u003c/p\u003e\n","raw_long_description":"When you add the **Ariglad** app to Zendesk, it gets right to work scanning your customer support tickets to pinpoint where your knowledge base might need a little refresh. Not only does Ariglad suggest edits to existing articles, but it also identifies gaps where new articles could be helpful. If it finds an opportunity for a new article, Ariglad doesn’t just stop at a suggestion—it goes ahead and drafts the entire article for you. This way, your Zendesk knowledge base stays up-to-date and thorough, making sure your team has all the insights they need to offer top-notch support.\n\n**The Ariglad app for Zendesk enables you to:**\n\n1. **Deep Dive into Data Analysis**: Ariglad meticulously analyzes communication between your agents and customers, plus sifts through your existing knowledge base. Whether it’s common questions that aren’t fully covered or existing articles that miss crucial details. This ensures your knowledge base is not just large, but smart and thorough.\n\n2. **Tailored Content Creation**: Once Ariglad spots these gaps, it doesn’t just flag them; it fills them in for you. Using the exact tone your CSRs use, Ariglad crafts new content or tweaks existing articles to make sure they’re spot-on. Whether it’s a line, a paragraph, or a whole new article, Ariglad builds content that fits seamlessly into your knowledge base, maintaining consistency in tone and format.\n\n3. **Empowering Your Team**: Your customer service team gets to review and approve these AI-generated content suggestions. Once you approve, these changes go live, effortlessly updating your knowledge base. This makes it super easy for your team to keep your resources accurate and relevant without diving into the backend.\n\n**Data Handling \u0026 Privacy**\n\nAriglad accesses your Zendesk data solely to deliver the knowledge base maintenance described above. Specifically, Ariglad reads support ticket content to identify knowledge gaps and stale articles, and reads your existing Help Center articles and categories to assess and improve them. Ariglad only writes back to your knowledge base after an authorized member of your team reviews and approves a suggested change.\n\nYour data is encrypted in transit and at rest, and access is restricted to authorized Ariglad systems and personnel on a need-to-know basis. Ariglad does not sell your data. Data is processed by a limited set of sub-processors under data processing agreements; the current list is published at https://support.ariglad.com/sub-processors.\n\nLearn how we handle your data in our Privacy Policy: https://ai.ariglad.com/privacy-policy.\n\nFor any data, security, or privacy questions, contact hello@ariglad.com.","raw_installation_instructions":"Ariglad can be installed in a few simple steps.\n\n### Step 1: Install and Set Up Ariglad\n\nVisit the [Ariglad onboarding page](https://ai.ariglad.com/onboard) to create an account, or [sign in](https://ai.ariglad.com) if you already have one.\n\n### Step 2: Start the Zendesk Connection\n\n1. In Ariglad, go to the [settings page](https://ai.ariglad.com/knowledge_base/settings) and select \"Add Integration,\" then choose Zendesk.\n\n2. Enter your Zendesk subdomain. You can find it in your browser's address bar when signed in to Zendesk — for example, if your URL is `yourexamplesubdomain.zendesk.com`, your subdomain is `yourexamplesubdomain`.\n\n### Step 3: Authorize Ariglad in Zendesk\n\n1. Continue to be redirected to Zendesk's secure authorization page.\n\n2. Sign in to Zendesk if you aren't already signed in.\n\n3. Review the access Ariglad is requesting, then approve it to grant access. Zendesk will redirect you back to Ariglad.\n\n### Step 4: Confirm the Integration\n\nAfter you authorize access, you'll return to Ariglad with the Zendesk integration active. Complete any remaining on-screen steps to finish setup.\n\n### Usage\n\nOnce connected, Ariglad reviews your Zendesk tickets and generates recommendations for your knowledge base articles. FAQs created in Ariglad can also provide auto-generated answers and resource links in Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1082747.apps.zdusercontent.com/1082747/assets/1782309754-6923eaa8f0d01d0616ced475072d6631/logo-small.png","large_icon":"https://1082747.apps.zdusercontent.com/1082747/assets/1782309754-6923eaa8f0d01d0616ced475072d6631/logo.png","screenshots":["https://1082747.apps.zdusercontent.com/1082747/assets/1782309754-6923eaa8f0d01d0616ced475072d6631/screenshot-0.png","https://1082747.apps.zdusercontent.com/1082747/assets/1782309754-6923eaa8f0d01d0616ced475072d6631/screenshot-1.png","https://1082747.apps.zdusercontent.com/1082747/assets/1782309754-6923eaa8f0d01d0616ced475072d6631/screenshot-2.png"],"installation_count":0},{"id":1083190,"name":"AI Ticket Tagging by My AskAI","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-06T13:29:34Z","updated_at":"2025-12-09T22:00:03Z","terms_conditions_url":null,"app_organization":{"id":6330,"name":"My AskAI","email":"team@myaskai.com","website":"https://myaskai.com/?utm_source=zendesk-marketplace","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2024-11-11T21:56:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging"},"location_names":[],"last_update_time":"2025-12-09T22:00:01Z","owner_id":269519,"author_name":"My AskAI","author_email":"team@myaskai.com","author_url":"https://myaskai.com?utm_source=zendesk-marketplace-tagging","short_description":"AI-Powered Automatic Tagging for Zendesk Tickets","long_description":"\u003cp\u003eMy AskAI provides accurate and affordable \u003ca href=\"https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging\"\u003e\u003cstrong\u003eAI-powered automatic tagging for your Zendesk tickets\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re one of the most cost effective AI support agent solutions available.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePay one simple price — $0.05 per tag per ticket.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatically tag all new tickets 24/7 using the latest AI models.\u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s more accurate than human agents and much more consistent.\u003c/p\u003e\n\n\u003cp\u003eSay goodbye to data blindspots.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765211350587x848953776595307500/Logos.png\" alt=\"logos of My AskAI customers\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eSay goodbye to manual tagging\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eSave time and money, set up intelligent triage, and allow your CS team to spend more time on customer success and high-value customers (and less time tagging or classifying tickets!)\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Works with 100+ languages including Spanish, German, French, and Italian\u003c/li\u003e\n\u003cli\u003e  Works with your existing custom fields or just the ticket tags field\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou tell us what custom fields and tags you use, and tell us when each tag should be applied, e.g. \u0026quot;PayPal Issues\u0026quot; is for any conversations where the user has a PayPal issue\u003c/li\u003e\n\u003cli\u003eYour new AI-tagger/classifier gets to work on all new tickets to tag, classify and categorise according to your existing tag, label or custom fields structure\u003c/li\u003e\n\u003cli\u003eMy AskAI uses the latest AI models to power this\u003c/li\u003e\n\u003cli\u003eYou can also use this to create sentiment scores for your conversations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow do I get started?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e Sign up and \u003ca href=\"https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging\u0026popup=signup\"\u003e\u003cstrong\u003ecreate your My AskAI account\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e Connect to your Zendesk account\u003c/li\u003e\n\u003cli\u003e Watch your tickets get automatically tagged\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee our full \u003ca href=\"https://support.myaskai.com/features/integrations/zendesk/zendesk-tagging-+-sentiment?utm_source=zendesk-marketplace-tagging\"\u003e\u003cstrong\u003eZendesk setup help docs\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow much does it cost?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e$0.05 for each tag for each ticket e.g. 2 tags applied on 1 ticket = $0.10.\u003c/li\u003e\n\u003cli\u003eVolume discounts available\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIt’ll be saving you money in no time.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eBonus: Add an AI agent to your Zendesk workspace\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eMy AskAI also offers additional Zendesk apps from the marketplace for automating your customer service.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003ca href=\"https://www.zendesk.co.uk/marketplace/apps/support/1058614/my-askai-for-support/\"\u003e\u003cstrong\u003eDeflect up to 75% of your support tickets using an AI agent\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  \u003ca href=\"https://www.zendesk.co.uk/marketplace/apps/messaging/139/my-askai/\"\u003e\u003cstrong\u003eWorks with live chat (Zendesk Messaging)\u003c/strong\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  Automatically reply to customers in under 10 seconds\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey My AskAI Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eKnowledge Improvement Studio:\u003c/strong\u003e Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eIntegrate Customer Data APIs:\u003c/strong\u003e Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAutomated Actions and Tasks:\u003c/strong\u003e Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eSync Knowledge Sources and Websites:\u003c/strong\u003e Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eMultilingual and Localization:\u003c/strong\u003e Get AI responses in 95+ languages with automatic language detection and localization.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAnalytics and Insights\u003c/strong\u003e: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eAlerting and Monitoring:\u003c/strong\u003e Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eSlack + Microsoft Teams Integrations (Internal Mode)\u003c/strong\u003e: As an internal chatbot for your employees (in Slack or Teams)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away...\u003c/p\u003e\n\n\u003cp\u003eSee our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003ch4\u003eHow to connect My AskAI to your Zendesk account\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate an account at \u003ca href=\"https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging\"\u003emyaskai.com/ai-powered-tagging-zendesk-tickets\u003c/a\u003e (free 30-day trial)\u003c/li\u003e\n\u003cli\u003eBook a call with one of our team to define your tags, custom fields and tagging taxonomy\u003c/li\u003e\n\u003cli\u003eConnect to your Zendesk Account (from within your My AskAI dashboard)\u003c/li\u003e\n\u003cli\u003eAnd...you\u0026#39;re done!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee our full \u003ca href=\"https://support.myaskai.com/features/integrations/zendesk/zendesk-tagging-+-sentiment?utm_source=zendesk-marketplace-tagging\"\u003eZendesk setup help docs\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"My AskAI provides accurate and affordable [**AI-powered automatic tagging for your Zendesk tickets**](https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging).\n\nWe're one of the most cost effective AI support agent solutions available.\n\n**Pay one simple price — $0.05 per tag per ticket.**\n\nAutomatically tag all new tickets 24/7 using the latest AI models.\n\nIt's more accurate than human agents and much more consistent.\n\nSay goodbye to data blindspots.\n\n![logos of My AskAI customers](https://7ac07acbae116a5155080d295197d8d6.cdn.bubble.io/d260/f1765211350587x848953776595307500/Logos.png)\n\n### **Say goodbye to manual tagging**\n\nSave time and money, set up intelligent triage, and allow your CS team to spend more time on customer success and high-value customers (and less time tagging or classifying tickets!)\n\n-   Works with 100+ languages including Spanish, German, French, and Italian\n-   Works with your existing custom fields or just the ticket tags field\n\n### **How does it work?**\n\n- You tell us what custom fields and tags you use, and tell us when each tag should be applied, e.g. \"PayPal Issues\" is for any conversations where the user has a PayPal issue\n- Your new AI-tagger/classifier gets to work on all new tickets to tag, classify and categorise according to your existing tag, label or custom fields structure\n- My AskAI uses the latest AI models to power this\n- You can also use this to create sentiment scores for your conversations\n\n### **How do I get started?**\n\n1.  Sign up and [**create your My AskAI account**](https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging\u0026popup=signup)\n2.  Connect to your Zendesk account\n3.  Watch your tickets get automatically tagged\n\nSee our full [**Zendesk setup help docs**](https://support.myaskai.com/features/integrations/zendesk/zendesk-tagging-+-sentiment?utm_source=zendesk-marketplace-tagging).\n\n### **How much does it cost?**\n\n- $0.05 for each tag for each ticket e.g. 2 tags applied on 1 ticket = $0.10.\n- Volume discounts available\n\nIt’ll be saving you money in no time.\n\n### **Bonus: Add an AI agent to your Zendesk workspace**\n\nMy AskAI also offers additional Zendesk apps from the marketplace for automating your customer service.\n\n-   [**Deflect up to 75% of your support tickets using an AI agent**](https://www.zendesk.co.uk/marketplace/apps/support/1058614/my-askai-for-support/)\n-   [**Works with live chat (Zendesk Messaging)**](https://www.zendesk.co.uk/marketplace/apps/messaging/139/my-askai/)\n-   Automatically reply to customers in under 10 seconds\n\n### Key My AskAI Features\n\n-   **Knowledge Improvement Studio:** Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more.\n-   **Integrate Customer Data APIs:** Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.\n-   **Automated Actions and Tasks:** Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more.\n-   **Sync Knowledge Sources and Websites:** Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.\n-   **Multilingual and Localization:** Get AI responses in 95+ languages with automatic language detection and localization.\n-   **Analytics and Insights**: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions\n-   **Alerting and Monitoring:** Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.\n-   **Slack + Microsoft Teams Integrations (Internal Mode)**: As an internal chatbot for your employees (in Slack or Teams)\n\n👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away...\n\nSee our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy","raw_installation_instructions":"#### How to connect My AskAI to your Zendesk account\n\n1. Create an account at [myaskai.com/ai-powered-tagging-zendesk-tickets](https://myaskai.com/ai-powered-tagging-zendesk-tickets?utm_source=zendesk-marketplace-tagging) (free 30-day trial)\n2. Book a call with one of our team to define your tags, custom fields and tagging taxonomy\n3. Connect to your Zendesk Account (from within your My AskAI dashboard)\n4. And...you're done!\n\nSee our full [Zendesk setup help docs](https://support.myaskai.com/features/integrations/zendesk/zendesk-tagging-+-sentiment?utm_source=zendesk-marketplace-tagging).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1083190.apps.zdusercontent.com/1083190/assets/1765212558-bbf97c736048f3ce0b288a2a402cf734/logo-small.png","large_icon":"https://1083190.apps.zdusercontent.com/1083190/assets/1765212558-bbf97c736048f3ce0b288a2a402cf734/logo.png","screenshots":["https://1083190.apps.zdusercontent.com/1083190/assets/1765212558-bbf97c736048f3ce0b288a2a402cf734/screenshot-0.png","https://1083190.apps.zdusercontent.com/1083190/assets/1765212558-bbf97c736048f3ce0b288a2a402cf734/screenshot-1.png","https://1083190.apps.zdusercontent.com/1083190/assets/1765212558-bbf97c736048f3ce0b288a2a402cf734/screenshot-2.png"],"installation_count":0},{"id":1084861,"name":"Spike","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3102710,"app_id":1084861,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-13T07:26:10Z","updated_at":"2024-11-13T07:26:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3102709,"app_id":1084861,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2024-11-13T07:26:10Z","updated_at":"2026-06-03T04:56:45Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":4765,"entity_id":1084861,"app_id":1084861,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-11-13T07:26:12.000Z","updated_at":"2024-11-13T07:26:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-13T07:26:09Z","updated_at":"2026-09-08T18:20:41Z","terms_conditions_url":null,"app_organization":{"id":6709,"name":"Spike","email":"kaushik@spike.sh","website":"https://spike.sh","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-11-21T20:12:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://spike.sh/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-08T18:20:36Z","owner_id":269519,"author_name":"Spike","author_email":"support@spike.sh","author_url":"https://spike.sh","short_description":"Sync incidents, statuses, and notes effortlessly with Spike","long_description":"\u003cp\u003eSpike is an incident response platform that keeps engineering and operations teams on top of critical issues with real-time alerts, on-call scheduling, and status updates. Our new \u003cstrong\u003eSpike for Zendesk\u003c/strong\u003e app bridges the gap between customer support and incident response, making it easier for support and operations teams to stay aligned, share context, and manage incidents effectively—all from within Zendesk.  \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cp\u003eSpike for Zendesk enables agents to create and manage incidents associated with support tickets directly in the Zendesk interface, keeping all stakeholders informed and up-to-date. Here’s how:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate New Incidents for Support Tickets\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTrigger new incidents for urgent tickets and alert on-call team members immediately, keeping everyone aligned without switching platforms.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink Existing Incidents\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nConnect existing incidents to Zendesk tickets to ensure visibility and avoid duplicate work. Linked incidents provide a single source of truth across Zendesk and Spike.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLive Status Updates\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSync incident status in real-time. When an incident is \u003cem\u003e“Acknowledged”\u003c/em\u003e or \u003cem\u003e“Resolved”\u003c/em\u003e in Spike, those updates are automatically displayed on the Zendesk ticket.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdd Notes for Context\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAgents can add detailed notes within Zendesk to give Spike responders critical context on support-related issues.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThe Spike for Zendesk app enables support agents and ops/engineering teams to work together seamlessly with a centralized approach to incident management.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app only accesses the active Zendesk ticket and any notes you add — no bulk ticket data or attachments.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTicket references and notes are sent over HTTPS to Spike’s API to create or update incidents in your Spike workspace.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYour Spike API token is stored in Zendesk’s secure settings and is never exposed in the browser.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWe do not sell or share your data with third parties. Spike is \u003ca href=\"https://spike.sh/gdpr\"\u003eGDPR-compliant\u003c/a\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor full details, see our \u003ca href=\"https://spike.sh/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGenerate and copy a new API token from the \u003ca href=\"https://app.spike.sh/api\"\u003eSpike dashboard\u003c/a\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Spike app in Zendesk.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen prompted, paste the API token from step 1 to connect Spike.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAfter you’ve connected, you’ll see Spike in your Zendesk ticket view. You’ll be able to create and link Spike incidents, and automate the workflow.\u003c/p\u003e\n","raw_long_description":"Spike is an incident response platform that keeps engineering and operations teams on top of critical issues with real-time alerts, on-call scheduling, and status updates. Our new **Spike for Zendesk** app bridges the gap between customer support and incident response, making it easier for support and operations teams to stay aligned, share context, and manage incidents effectively—all from within Zendesk.  \n\n### Features  \n\nSpike for Zendesk enables agents to create and manage incidents associated with support tickets directly in the Zendesk interface, keeping all stakeholders informed and up-to-date. Here’s how:  \n\n- **Create New Incidents for Support Tickets**  \nTrigger new incidents for urgent tickets and alert on-call team members immediately, keeping everyone aligned without switching platforms.  \n\n- **Link Existing Incidents**  \nConnect existing incidents to Zendesk tickets to ensure visibility and avoid duplicate work. Linked incidents provide a single source of truth across Zendesk and Spike.  \n\n- **Live Status Updates**  \nSync incident status in real-time. When an incident is *“Acknowledged”* or *“Resolved”* in Spike, those updates are automatically displayed on the Zendesk ticket.  \n\n- **Add Notes for Context**  \nAgents can add detailed notes within Zendesk to give Spike responders critical context on support-related issues.  \n\n---  \n\nThe Spike for Zendesk app enables support agents and ops/engineering teams to work together seamlessly with a centralized approach to incident management.  \n\n---  \n\n### Data Handling \u0026 Privacy  \n\n- The app only accesses the active Zendesk ticket and any notes you add — no bulk ticket data or attachments.  \n- Ticket references and notes are sent over HTTPS to Spike’s API to create or update incidents in your Spike workspace.  \n- Your Spike API token is stored in Zendesk’s secure settings and is never exposed in the browser.  \n- We do not sell or share your data with third parties. Spike is [GDPR-compliant](https://spike.sh/gdpr).  \n\nFor full details, see our [Privacy Policy](https://spike.sh/privacy-policy).","raw_installation_instructions":"### Installation Instructions  \n\n1. Generate and copy a new API token from the [Spike dashboard](https://app.spike.sh/api).  \n\n2. Install the Spike app in Zendesk.  \n\n3. When prompted, paste the API token from step 1 to connect Spike.  \n\nAfter you’ve connected, you’ll see Spike in your Zendesk ticket view. You’ll be able to create and link Spike incidents, and automate the workflow.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1084861.apps.zdusercontent.com/1084861/assets/1788177183-403f1721d239dd9dc9a2b3b87d0f2eef/logo-small.png","large_icon":"https://1084861.apps.zdusercontent.com/1084861/assets/1788177183-403f1721d239dd9dc9a2b3b87d0f2eef/logo.png","screenshots":["https://1084861.apps.zdusercontent.com/1084861/assets/1788177183-403f1721d239dd9dc9a2b3b87d0f2eef/screenshot-0.png","https://1084861.apps.zdusercontent.com/1084861/assets/1788177183-403f1721d239dd9dc9a2b3b87d0f2eef/screenshot-1.png","https://1084861.apps.zdusercontent.com/1084861/assets/1788177183-403f1721d239dd9dc9a2b3b87d0f2eef/screenshot-2.png"],"installation_count":2},{"id":1084897,"name":"Bulk Macros","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3102851,"app_id":1084897,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-13T10:21:47Z","updated_at":"2024-11-13T10:21:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4766,"entity_id":1084897,"app_id":1084897,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QKdYGAJzO94mB5TBY6JbF5e","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1422,"cost_type":"CostStripe","active":true,"created_at":"2024-11-13T10:21:54.000Z","updated_at":"2024-11-13T10:21:54.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-11-13T10:21:47Z","updated_at":"2026-05-12T11:02:49Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[2],"date_published":"2024-12-16T19:01:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-12-16T19:00:18Z","owner_id":269519,"author_name":"ITBYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Bulk macros app: one-click macro apply, preview available before applying.","long_description":"\u003ch3\u003eOverview:\u003c/h3\u003e\n\n\u003cp\u003eThis app benefits support teams dealing with high volumes of tickets by offering a more efficient workflow. We provide a list of views in a dropdown menu as an option. Typically, users would need to navigate through each page in the view individually and apply a macro one page at a time. However, with this app, users can apply the macro with a single click, and apply all tickets present in the view. This eliminates the need for users to go through every page of the view manually.\u003cbr\u003e\u003cbr\u003e\nWith this feature, users can bypass repetitive actions by applying a macro to every ticket within the view simultaneously. This bulk-action approach accelerates workflows by reducing manual steps and minimizing errors, as a standardized set of actions is applied consistently to each ticket. It is particularly useful for common tasks such as batch-updating ticket statuses, tagging or categorizing tickets, assigning tickets to team members, or adding the same note across multiple tickets based on the macro action.  \u003c/p\u003e\n\n\u003ch3\u003eKey Features :\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOne-Click Macro Application Across Views:\u003cbr\u003e\nApply predefined macros across multiple tickets within a view, even if they span multiple pages, with a single click. This saves time by automating repetitive actions.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eMacro Preview:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eShow a preview of the changes a macro will apply before executing it, so users can review and confirm actions to avoid errors.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eClick the Install Button:\u003cbr\u003e\nLocate and click on the \u0026quot;Install\u0026quot; button to initiate the installation process.\u003c/p\u003e\n\n\u003cp\u003eInstallation Prompt Appears:\u003cbr\u003e\nAfter clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.\u003c/p\u003e\n\n\u003cp\u003eSet Role Restrictions:\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eSet Group Restrictions:\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eClick Install Again within the INSTALLATION prompt:\u003cbr\u003e\nOnce role and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.\u003c/p\u003e\n\n\u003cp\u003eThese steps should guide you through configuring role and group restrictions during the installation process.\u003c/p\u003e\n\n\u003cp\u003eNote : Ensure that the \u0026quot;Block third-party cookies\u0026quot; is disabled if you are using Incognito mode in browser.\u003c/p\u003e\n","raw_long_description":"### Overview:  \nThis app benefits support teams dealing with high volumes of tickets by offering a more efficient workflow. We provide a list of views in a dropdown menu as an option. Typically, users would need to navigate through each page in the view individually and apply a macro one page at a time. However, with this app, users can apply the macro with a single click, and apply all tickets present in the view. This eliminates the need for users to go through every page of the view manually.  \nWith this feature, users can bypass repetitive actions by applying a macro to every ticket within the view simultaneously. This bulk-action approach accelerates workflows by reducing manual steps and minimizing errors, as a standardized set of actions is applied consistently to each ticket. It is particularly useful for common tasks such as batch-updating ticket statuses, tagging or categorizing tickets, assigning tickets to team members, or adding the same note across multiple tickets based on the macro action.  \n\n### Key Features :  \n\n* One-Click Macro Application Across Views:  \nApply predefined macros across multiple tickets within a view, even if they span multiple pages, with a single click. This saves time by automating repetitive actions.  \n\n### Macro Preview:  \n\n* Show a preview of the changes a macro will apply before executing it, so users can review and confirm actions to avoid errors.","raw_installation_instructions":"Click the Install Button:\nLocate and click on the \"Install\" button to initiate the installation process.\n\nInstallation Prompt Appears:\nAfter clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.\n\nSet Role Restrictions:\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\n\nSet Group Restrictions:\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\n\nClick Install Again within the INSTALLATION prompt:\nOnce role and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.\n\nThese steps should guide you through configuring role and group restrictions during the installation process.\n\nNote : Ensure that the \"Block third-party cookies\" is disabled if you are using Incognito mode in browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1084897.apps.zdusercontent.com/1084897/assets/1733303126-1bfd5d22ba86ba8dd197ba7077754c8e/logo-small.png","large_icon":"https://1084897.apps.zdusercontent.com/1084897/assets/1733303126-1bfd5d22ba86ba8dd197ba7077754c8e/logo.png","screenshots":["https://1084897.apps.zdusercontent.com/1084897/assets/1733303126-1bfd5d22ba86ba8dd197ba7077754c8e/screenshot-0.png","https://1084897.apps.zdusercontent.com/1084897/assets/1733303126-1bfd5d22ba86ba8dd197ba7077754c8e/screenshot-1.png","https://1084897.apps.zdusercontent.com/1084897/assets/1733303126-1bfd5d22ba86ba8dd197ba7077754c8e/screenshot-2.png"],"installation_count":0},{"id":1086289,"name":"Advanced Custom Object List","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3107483,"app_id":1086289,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-18T21:18:33Z","updated_at":"2024-11-18T21:18:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4780,"entity_id":1086289,"app_id":1086289,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-11-18T21:18:35.000Z","updated_at":"2024-11-18T21:18:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-18T21:18:33Z","updated_at":"2025-04-04T00:12:33Z","terms_conditions_url":null,"app_organization":{"id":2143,"name":"Be-Simple","email":"support@be-simple.it","website":"www.be-simple.it","country_code":"IT","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-12-02T20:18:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2024-12-02T20:17:44Z","owner_id":269519,"author_name":"Be-Simple S.r.l.","author_email":"software@be-simple.it","author_url":"https://be-simple.it","short_description":"Simply manage Custom Objects using advanced visualizations and features.","long_description":"\u003ch1\u003eAdvanced Custom Object List\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Custom Object List\u003c/strong\u003e offers an \u003cstrong\u003eefficient\u003c/strong\u003e, \u003cstrong\u003esimply\u003c/strong\u003e and \u003cstrong\u003eusable\u003c/strong\u003e way to view and manage your Zendesk Custom Objects.\u003c/p\u003e\n\n\u003ch2\u003eAdvanced view\u003c/h2\u003e\n\n\u003cp\u003eDisplay all your data in an advanced table with all your fields.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support.be-simple.it/hc/article_attachments/22547132320786\" alt=\"App preview\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAdvanced features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch records by text field\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen NEW RECORD page\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen EDIT page in one click\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen lookup record EDIT page\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExport all data in CSV files\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support.be-simple.it/hc/article_attachments/22547132323602\" alt=\"Features \"\u003e\u003c/p\u003e\n\n\u003cp\u003eAll suggestions are welcome: \u003ca href=\"mailto:support@be-simple.it\"\u003esupport@be-simple.it\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation instructions\u003c/h2\u003e\n\n\u003cp\u003eTo use Advanced Custom Object List app, you must:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003esign in your Zendesk Support account, then click the admin icon in the sidebar;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eselect “Apps” \u0026gt; “Marketplace”, then find the “Advanced Custom Object List” app and click the tile;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eon the “Advanced Custom Object List” app page, click “Install app” in the upper-right corner;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eclick “Install”;\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Advanced Custom Object List\n\n**Advanced Custom Object List** offers an **efficient**, **simply** and **usable** way to view and manage your Zendesk Custom Objects.\n\n## Advanced view\n\nDisplay all your data in an advanced table with all your fields.\n\n![App preview](https://support.be-simple.it/hc/article_attachments/22547132320786)\n\n## Advanced features\n\n-   Search records by text field\n\n-   Open NEW RECORD page\n\n-   Open EDIT page in one click\n\n-   Open lookup record EDIT page\n\n-   Export all data in CSV files\n\n![Features ](https://support.be-simple.it/hc/article_attachments/22547132323602)\n\nAll suggestions are welcome: [support@be-simple.it](mailto:support@be-simple.it)","raw_installation_instructions":"## Installation instructions\n\nTo use Advanced Custom Object List app, you must:\n\n1.  sign in your Zendesk Support account, then click the admin icon in the sidebar;\n\n2.  select “Apps” \u003e “Marketplace”, then find the “Advanced Custom Object List” app and click the tile;\n\n3.  on the “Advanced Custom Object List” app page, click “Install app” in the upper-right corner;\n\n4.  click 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Brasil, agora se integra perfeitamente ao Zendesk para elevar a experiência de atendimento ao cliente. Esta integração está disponível para todos os clientes com licenciamento Callbox.\u003c/p\u003e\n\n\u003cp\u003ePrincipais Funcionalidades:\u003cbr\u003e\nTelefonia Simplificada\u003cbr\u003e\nRealize e receba chamadas diretamente no Zendesk, sem a necessidade de discadores adicionais. As chamadas são automaticamente registradas e vinculadas aos tickets dos clientes, facilitando o acesso e a consulta.\u003c/p\u003e\n\n\u003cp\u003eGravação de chamadas\u003cbr\u003e\nAcesse as gravações das chamadas nas atividades dos tickets no Zendesk, proporcionando acesso rápido às informações do cliente e ao histórico de atendimento. Registre todos os dados do atendimento em um único lugar para acompanhar solicitações de forma eficiente e tomar decisões baseadas em dados.\u003c/p\u003e\n\n\u003cp\u003eRelatórios e Dashboards\u003cbr\u003e\nOs relatórios simplificados e mais completos do mercado, com dashboards intuitivos para tomadas de decisões.\u003c/p\u003e\n\n\u003cp\u003eMonitoramento de Desempenho em tempo real\u003cbr\u003e\nO acesso fácil e intuitivo aos atendimentos, permite a monitoria do desempenho das equipes e identificação de oportunidades com rapidez em tempo real.\u003c/p\u003e\n\n\u003cp\u003eBenefícios:\u003cbr\u003e\n- Destaque-se no mercado e conquiste mais clientes com um atendimento excepcional. Clientes satisfeitos são mais propensos a fidelizarem à marca e a recomendarem sua empresa.\u003cbr\u003e\n- O acesso a dados precisos e atualizados permite que os gestores tomem decisões assertivas.\u003cbr\u003e\n- Soluções em nuvem simplificadas, como Zendesk e Callbox, otimizam o tempo de trabalho dos colaboradores e reduzem investimentos em infraestrutura.\u003c/p\u003e\n\n\u003cp\u003eTermos e Condições:\u003cbr\u003e\nAo ativar este aplicativo, você concorda com os Termos de Uso do Callbox da L5 Networks e com as políticas de uso de dados disponível em https://privacidade.l5.com.br\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfiguração da Integração Callbox com Zendesk\u003cbr\u003e\n Para configurar, siga as instruções abaixo:\u003cbr\u003e\nEtapa 1:  Habilitando a integração no Callbox\u003cbr\u003e\nEntre em contato com o Suporte L5 Networks:\u003cbr\u003e\n- Envie um e-mail para suporte@l5.com.br solicitando a ativação da integração Zendesk em seu Callbox.\u003cbr\u003e\n- No e-mail, inclua o subdomínio da sua tenant Zendesk no seguinte formato: https://l5networks.zendesk.com.\u003cbr\u003e\n- Aguarde a confirmação do suporte para a conclusão da vinculação.\u003c/p\u003e\n\n\u003cp\u003eEtapa 2: Instalando o aplicativo Callbox no Zendesk Marketplace\u003cbr\u003e\nAcesse o Zendesk Marketplace:\u003cbr\u003e\n- Abra o Zendesk Support e clique no ícone de engrenagem no canto superior direito.\u003cbr\u003e\n- Selecione \u0026#39;Aplicativos\u0026#39; e, em seguida, \u0026#39;Marketplace\u0026#39;.\u003cbr\u003e\n- Localize e instale o aplicativo Callbox:\u003cbr\u003e\n- Na barra de pesquisa, digite \u0026#39;Callbox\u0026#39;.\u003cbr\u003e\n- Clique no aplicativo Callbox e selecione \u0026#39;Instalar\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eEtapa 3:  Forneça credenciais para integração Callbox com o Zendesk e o endereço do seu Callbox:\u003cbr\u003e\n- Ao instalar o aplicativo, será solicitado o endereço (URL) do seu Callbox.\u003cbr\u003e\n- Insira o endereço completo no seguinte formato: http://nomedesuaempresa.callbox.com.br.\u003cbr\u003e\n- Atenção: O fornecimento do endereço completo é crucial para a vinculação correta.\u003c/p\u003e\n\n\u003cp\u003eEtapa 3: Finalizando a configuração e aproveitando os benefícios\u003cbr\u003e\n1. Validação automática:\u003cbr\u003e\n- Quando os usuários da sua organização fizerem login no Zendesk, um ícone de telefone aparecerá na barra superior do Zendesk Support.\u003cbr\u003e\n- Se o e-mail do usuário estiver vinculado a um ramal Callbox, o aplicativo será automaticamente registrado.\u003cbr\u003e\n2. Pronto para usar:\u003cbr\u003e\n- Com a integração configurada, você estará pronto para fazer e receber chamadas diretamente do Zendesk, otimizando o atendimento ao cliente e a produtividade da sua equipe.\u003c/p\u003e\n\n\u003cp\u003eEm caso de dúvidas ou dificuldades durante a configuração, entre em contato com o Suporte L5 Networks através do e-mail: suporte@l5.com.br ou pelo telefone: 11 2222-1010.\u003c/p\u003e\n","raw_long_description":"CALLBOX\nVisão Geral:\nA Solução Callbox, pioneira em telefonia em nuvem no Brasil, agora se integra perfeitamente ao Zendesk para elevar a experiência de atendimento ao cliente. Esta integração está disponível para todos os clientes com licenciamento Callbox.\n\nPrincipais Funcionalidades:\nTelefonia Simplificada\nRealize e receba chamadas diretamente no Zendesk, sem a necessidade de discadores adicionais. As chamadas são automaticamente registradas e vinculadas aos tickets dos clientes, facilitando o acesso e a consulta.\n\nGravação de chamadas\nAcesse as gravações das chamadas nas atividades dos tickets no Zendesk, proporcionando acesso rápido às informações do cliente e ao histórico de atendimento. Registre todos os dados do atendimento em um único lugar para acompanhar solicitações de forma eficiente e tomar decisões baseadas em dados.\n\nRelatórios e Dashboards\nOs relatórios simplificados e mais completos do mercado, com dashboards intuitivos para tomadas de decisões.\n\nMonitoramento de Desempenho em tempo real\nO acesso fácil e intuitivo aos atendimentos, permite a monitoria do desempenho das equipes e identificação de oportunidades com rapidez em tempo real.\n\nBenefícios:\n- Destaque-se no mercado e conquiste mais clientes com um atendimento excepcional. Clientes satisfeitos são mais propensos a fidelizarem à marca e a recomendarem sua empresa.\n- O acesso a dados precisos e atualizados permite que os gestores tomem decisões assertivas.\n- Soluções em nuvem simplificadas, como Zendesk e Callbox, otimizam o tempo de trabalho dos colaboradores e reduzem investimentos em infraestrutura.\n\nTermos e Condições:\nAo ativar este aplicativo, você concorda com os Termos de Uso do Callbox da L5 Networks e com as políticas de uso de dados disponível em https://privacidade.l5.com.br","raw_installation_instructions":"Configuração da Integração Callbox com Zendesk\n Para configurar, siga as instruções abaixo:\nEtapa 1:  Habilitando a integração no Callbox\nEntre em contato com o Suporte L5 Networks:\n- Envie um e-mail para suporte@l5.com.br solicitando a ativação da integração Zendesk em seu Callbox.\n- No e-mail, inclua o subdomínio da sua tenant Zendesk no seguinte formato: https://l5networks.zendesk.com.\n- Aguarde a confirmação do suporte para a conclusão da vinculação.\n\nEtapa 2: Instalando o aplicativo Callbox no Zendesk Marketplace\nAcesse o Zendesk Marketplace:\n- Abra o Zendesk Support e clique no ícone de engrenagem no canto superior direito.\n- Selecione 'Aplicativos' e, em seguida, 'Marketplace'.\n- Localize e instale o aplicativo Callbox:\n- Na barra de pesquisa, digite 'Callbox'.\n- Clique no aplicativo Callbox e selecione 'Instalar'.\n\nEtapa 3:  Forneça credenciais para integração Callbox com o Zendesk e o endereço do seu Callbox:\n- Ao instalar o aplicativo, será solicitado o endereço (URL) do seu Callbox.\n- Insira o endereço completo no seguinte formato: http://nomedesuaempresa.callbox.com.br.\n- Atenção: O fornecimento do endereço completo é crucial para a vinculação correta.\n\nEtapa 3: Finalizando a configuração e aproveitando os benefícios\n1. Validação automática:\n- Quando os usuários da sua organização fizerem login no Zendesk, um ícone de telefone aparecerá na barra superior do Zendesk Support.\n- Se o e-mail do usuário estiver vinculado a um ramal Callbox, o aplicativo será automaticamente registrado.\n2. Pronto para usar:\n- Com a integração configurada, você estará pronto para fazer e receber chamadas diretamente do Zendesk, otimizando o atendimento ao cliente e a produtividade da sua equipe.\n\nEm caso de dúvidas ou dificuldades durante a configuração, entre em contato com o Suporte L5 Networks através do e-mail: suporte@l5.com.br ou pelo telefone: 11 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-22T23:05:11Z","updated_at":"2025-04-07T17:48:30Z","terms_conditions_url":null,"app_organization":{"id":6719,"name":"OrderProtection","email":"customer.support@orderprotection.com","website":"https://orderprotection.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-12-10T16:39:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://orderprotection.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-07T17:48:28Z","owner_id":269519,"author_name":"Logan Singleton","author_email":"customer.support@orderprotection.com","author_url":"https://orderprotection.com/","short_description":"File and view claims at a glance.","long_description":"\u003cp\u003eOrderProtection is your comprehensive solution for efficient claims management, seamlessly integrating with your Zendesk instance to enhance customer support and streamline operations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEffortless Claims Management\u003c/strong\u003e: Quickly file and view customer claims, ensuring prompt and effective resolutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Order Coverage\u003c/strong\u003e: Protects against issues such as lost, stolen, damaged, or incorrect items, providing peace of mind for both agents and customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e24/7 Customer Support\u003c/strong\u003e: Offers around-the-clock assistance, reducing customer service tickets and enhancing customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration\u003c/strong\u003e: Compatible with leading eCommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, as well as apps like Rebuy, Gorgias, Smartrr, and ReCharge, ensuring smooth incorporation into your existing tech stack.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Branding\u003c/strong\u003e: Allows for complete branding customization, ensuring a consistent and personalized customer experience.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReduced Customer Service Load\u003c/strong\u003e: Handles various post-purchase issues, significantly decreasing the volume of customer service tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Revenue\u003c/strong\u003e: Offers flexible pricing models, including brand-funded, hybrid, and customer-funded options, with potential for monthly revenue-sharing payouts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Satisfaction\u003c/strong\u003e: Provides swift resolutions, with responses in minutes and full resolutions averaging 14 minutes, leading to higher customer loyalty and satisfaction.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePricing:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBrand Funded\u003c/strong\u003e: The brand pays a small fee for each order, ensuring the best shipping experience for customers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHybrid\u003c/strong\u003e: Costs are split with customers or adjusted based on order value thresholds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Funded\u003c/strong\u003e: Customers pay for protection, with a portion returned to the brand monthly.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDownload the App\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your Zendesk Admin Center.\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eMarketplace\u003c/strong\u003e and search for \u0026#39;OrderProtection.\u0026#39;\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGenerate API Token\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your OrderProtection brand dashboard.\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eAPI Settings\u003c/strong\u003e section.\u003c/li\u003e\n\u003cli\u003eGenerate an API token and copy it to your clipboard.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure the App\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen the app settings in Zendesk.\u003c/li\u003e\n\u003cli\u003ePaste the API token into the \u003ccode\u003eapiToken\u003c/code\u003e field.\u003c/li\u003e\n\u003cli\u003eSave the settings to authenticate the app.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Using the App\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAccess the app from the Zendesk Support interface.\u003c/li\u003e\n\u003cli\u003eUse it to file and manage claims for customer orders effortlessly.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor additional help, refer to our \u003ca href=\"https://docs.orderprotection.com/integrations/zendesk\"\u003esupport documentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"OrderProtection is your comprehensive solution for efficient claims management, seamlessly integrating with your Zendesk instance to enhance customer support and streamline operations.\n\n**Key Features:**\n\n- **Effortless Claims Management**: Quickly file and view customer claims, ensuring prompt and effective resolutions.\n- **Comprehensive Order Coverage**: Protects against issues such as lost, stolen, damaged, or incorrect items, providing peace of mind for both agents and customers.\n- **24/7 Customer Support**: Offers around-the-clock assistance, reducing customer service tickets and enhancing customer satisfaction.\n- **Seamless Integration**: Compatible with leading eCommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, as well as apps like Rebuy, Gorgias, Smartrr, and ReCharge, ensuring smooth incorporation into your existing tech stack.\n- **Customizable Branding**: Allows for complete branding customization, ensuring a consistent and personalized customer experience.\n\n**Benefits:**\n\n- **Reduced Customer Service Load**: Handles various post-purchase issues, significantly decreasing the volume of customer service tickets.\n- **Increased Revenue**: Offers flexible pricing models, including brand-funded, hybrid, and customer-funded options, with potential for monthly revenue-sharing payouts.\n- **Enhanced Customer Satisfaction**: Provides swift resolutions, with responses in minutes and full resolutions averaging 14 minutes, leading to higher customer loyalty and satisfaction.\n\n**Pricing:**\n\n- **Brand Funded**: The brand pays a small fee for each order, ensuring the best shipping experience for customers.\n- **Hybrid**: Costs are split with customers or adjusted based on order value thresholds.\n- **Customer Funded**: Customers pay for protection, with a portion returned to the brand monthly.","raw_installation_instructions":"### Installation Instructions\n\n1. **Download the App**:\n   - Log in to your Zendesk Admin Center.\n   - Navigate to the **Marketplace** and search for 'OrderProtection.'\n   - Click **Install** to add the app to your Zendesk account.\n\n2. **Generate API Token**:\n   - Log in to your OrderProtection brand dashboard.\n   - Navigate to the **API Settings** section.\n   - Generate an API token and copy it to your clipboard.\n\n3. **Configure the App**:\n   - Open the app settings in Zendesk.\n   - Paste the API token into the `apiToken` field.\n   - Save the settings to authenticate the app.\n\n4. **Start Using the App**:\n   - Access the app from the Zendesk Support interface.\n   - Use it to file and manage claims for customer orders effortlessly.\n\nFor additional help, refer to our [support documentation](https://docs.orderprotection.com/integrations/zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1087412.apps.zdusercontent.com/1087412/assets/1743718320-8742423c46d56848b3b30eab0a60a7f8/logo-small.png","large_icon":"https://1087412.apps.zdusercontent.com/1087412/assets/1743718320-8742423c46d56848b3b30eab0a60a7f8/logo.png","screenshots":["https://1087412.apps.zdusercontent.com/1087412/assets/1743718320-8742423c46d56848b3b30eab0a60a7f8/screenshot-0.png","https://1087412.apps.zdusercontent.com/1087412/assets/1743718320-8742423c46d56848b3b30eab0a60a7f8/screenshot-1.png","https://1087412.apps.zdusercontent.com/1087412/assets/1743718320-8742423c46d56848b3b30eab0a60a7f8/screenshot-2.png"],"installation_count":0},{"id":1088038,"name":"Remind Me","state":"published","version":"4.1","framework_version":"2.0","parameters":[{"id":3112904,"app_id":1088038,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-26T09:54:58Z","updated_at":"2024-11-26T09:54:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4793,"entity_id":1088038,"app_id":1088038,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-11-26T09:55:00.000Z","updated_at":"2024-11-26T09:55:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":4,"count":{"5":2,"4":4,"3":1,"2":1,"1":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-26T09:54:58Z","updated_at":"2026-01-28T17:20:55Z","terms_conditions_url":null,"app_organization":{"id":6729,"name":"Kundan Karna","email":"kundan.karna1994@gmail.com","website":"","country_code":"NP","stripe_account_id":null,"state":null},"locations":[3,7,1],"date_published":"2025-02-26T18:48:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","background","top_bar"],"last_update_time":"2026-01-28T17:20:49Z","owner_id":269519,"author_name":"Kundan Karna","author_email":"kundan.karna1994@gmail.com","author_url":"https://www.linkedin.com/in/kundan-karna/","short_description":"Never miss a follow-up—schedule unlimited reminders with notes, priority levels, and team alerts directly in Zendesk!","long_description":"\u003ch3\u003eStay on top of your tickets with Remind Me!\u003c/h3\u003e\n\n\u003cp\u003eRemind Me helps support teams manage ticket follow-ups effortlessly. With a simple and intuitive interface, you can schedule unlimited reminders for any ticket, add custom notes, and receive timely notifications—ensuring no customer request is forgotten. Whether you need to follow up in minutes, hours, or days, Remind Me keeps you on track.\u003c/p\u003e\n\n\u003ch4\u003eWhy use Remind Me?\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple Reminders Per Ticket\u003c/strong\u003e – Create unlimited reminders for the same ticket with unique tracking for each.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Notes\u003c/strong\u003e – Add optional notes (up to 200 characters) to each reminder for context and details.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEdit \u0026amp; Manage Reminders\u003c/strong\u003e – New Customize tab lets you view, edit, and delete reminders for the current ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Time Scheduling\u003c/strong\u003e – Set reminders in minutes, hours, days, or use the date \u0026amp; time picker for precise scheduling.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePriority Levels\u003c/strong\u003e – Assign High, Medium, or Low priority with visual color-coded indicators (red, yellow, green).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTargeted Alerts\u003c/strong\u003e – Choose who receives notifications: \u003cstrong\u003eOnly Me\u003c/strong\u003e, \u003cstrong\u003eEveryone\u003c/strong\u003e, or the \u003cstrong\u003eTicket Agent Group\u003c/strong\u003e. Perfect for team coordination or solo follow-ups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Notification Sounds\u003c/strong\u003e – Personalize alerts with a choice of 10 predefined sounds or disable sound entirely.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Management\u003c/strong\u003e – View all upcoming and triggered reminders from the Top Bar App with smart badge counters.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProductivity Tools\u003c/strong\u003e – Built-in Timer (0-60 minutes countdown) and Stopwatch for time tracking.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Notifications\u003c/strong\u003e – Automated alerts with sticky or auto-hide options, plus clickable ticket links.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisual Status Indicators\u003c/strong\u003e – See reminder status at a glance with emoji indicators (⏰ active, 🔔 triggered) and priority tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Workflow\u003c/strong\u003e – Stay organized without leaving Zendesk, ensuring timely responses and improved customer satisfaction.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData Disclosure \u0026amp; Privacy\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Collection \u0026amp; Storage:\u003c/strong\u003e\u003cbr\u003e\nRemind Me stores all reminder data locally in your browser\u0026#39;s LocalStorage. No data is transmitted to external servers or third-party services.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e\u003cbr\u003e\n- Ticket information (ID, subject, status, type, assigned group)\u003cbr\u003e\n- Requester information (name, avatar URL)\u003cbr\u003e\n- Current user information (for notification targeting)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Stored Locally:\u003c/strong\u003e\u003cbr\u003e\n- Reminder timestamps and priority settings\u003cbr\u003e\n- Custom notes you add to reminders\u003cbr\u003e\n- Notification preferences (sound settings, feature toggles)\u003cbr\u003e\n- Alert targeting preferences (me/everyone/group)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExternal Resources:\u003c/strong\u003e\u003cbr\u003e\n- Notification sound files are hosted on GitHub (https://raw.githubusercontent.com/kundankarna1994/zd-assets/master/remind-me/) and are loaded only when notifications are triggered.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Retention:\u003c/strong\u003e\u003cbr\u003e\n- All reminder data persists in your browser until manually deleted via the app interface.\u003cbr\u003e\n- Clearing browser data will remove all stored reminders and settings.\u003cbr\u003e\n- No server-side storage or backup exists.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCross-Agent Notifications:\u003c/strong\u003e\u003cbr\u003e\n- When you select \u0026quot;Alert Everyone\u0026quot; or \u0026quot;Alert Ticket Agent Group\u0026quot;, the app uses Zendesk\u0026#39;s notification API to send alerts to other agents.\u003cbr\u003e\n- Only the ticket ID, your name, and notification type are transmitted through Zendesk\u0026#39;s secure API.\u003c/p\u003e\n\n\u003cp\u003eBoost productivity and ensure timely responses with Remind Me!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install Remind Me!\u003c/h3\u003e\n\n\u003cp\u003eFollow these simple steps to install and start using Remind Me in your Zendesk account. No technical expertise required!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Install the app\u003c/strong\u003e\u003cbr\u003e\n- Click the \u003cstrong\u003eInstall\u003c/strong\u003e button on the Zendesk Marketplace.\u003cbr\u003e\n- Select the Zendesk account where you want to install the app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Access Remind Me\u003c/strong\u003e\u003cbr\u003e\n- After installation, navigate to any ticket in Zendesk.\u003cbr\u003e\n- Find the \u003cstrong\u003eRemind Me\u003c/strong\u003e app in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Set a Reminder\u003c/strong\u003e\u003cbr\u003e\n- Click \u003cstrong\u003eAdd Reminder\u003c/strong\u003e to set a notification for the ticket.\u003cbr\u003e\n- Choose a time duration (minutes, hours, or days) or select a specific date and time.\u003cbr\u003e\n- Set priority level (High, Medium, or Low).\u003cbr\u003e\n- Optionally, add a custom note (up to 200 characters) for context.\u003cbr\u003e\n- Select a notification sound from the available options for personalized alerts.\u003cbr\u003e\n- Choose who should receive the alert: \u003cstrong\u003eOnly Me\u003c/strong\u003e, \u003cstrong\u003eEveryone\u003c/strong\u003e, or the \u003cstrong\u003eTicket Agent Group\u003c/strong\u003e.\u003cbr\u003e\n- Your reminder will be saved, and you\u0026#39;ll receive a notification when it\u0026#39;s time to follow up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Manage Reminders\u003c/strong\u003e\u003cbr\u003e\n- Use the \u003cstrong\u003eCustomize\u003c/strong\u003e tab to view, edit, or delete reminders for the current ticket.\u003cbr\u003e\n- Edit reminder notes, priority, time, and alert settings as needed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. View All Reminders\u003c/strong\u003e\u003cbr\u003e\n- Open the \u003cstrong\u003eTop Bar App\u003c/strong\u003e to see all upcoming and triggered reminders at a glance.\u003cbr\u003e\n- Click on any reminder to open the ticket in a new window.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e6. Configure Settings\u003c/strong\u003e\u003cbr\u003e\n- Click the settings icon in the Reminder tab to customize:\u003cbr\u003e\n  - Enable/disable Timer and Stopwatch features\u003cbr\u003e\n  - Choose notification sound preferences\u003cbr\u003e\n  - Set sticky or auto-hide notification behavior\u003c/p\u003e\n","raw_long_description":"### Stay on top of your tickets with Remind Me!\n\nRemind Me helps support teams manage ticket follow-ups effortlessly. With a simple and intuitive interface, you can schedule unlimited reminders for any ticket, add custom notes, and receive timely notifications—ensuring no customer request is forgotten. Whether you need to follow up in minutes, hours, or days, Remind Me keeps you on track.\n\n#### Why use Remind Me?\n\n* **Multiple Reminders Per Ticket** – Create unlimited reminders for the same ticket with unique tracking for each.\n* **Custom Notes** – Add optional notes (up to 200 characters) to each reminder for context and details.\n* **Edit \u0026 Manage Reminders** – New Customize tab lets you view, edit, and delete reminders for the current ticket.\n* **Flexible Time Scheduling** – Set reminders in minutes, hours, days, or use the date \u0026 time picker for precise scheduling.\n* **Priority Levels** – Assign High, Medium, or Low priority with visual color-coded indicators (red, yellow, green).\n* **Targeted Alerts** – Choose who receives notifications: **Only Me**, **Everyone**, or the **Ticket Agent Group**. Perfect for team coordination or solo follow-ups.\n* **Customizable Notification Sounds** – Personalize alerts with a choice of 10 predefined sounds or disable sound entirely.\n* **Centralized Management** – View all upcoming and triggered reminders from the Top Bar App with smart badge counters.\n* **Productivity Tools** – Built-in Timer (0-60 minutes countdown) and Stopwatch for time tracking.\n* **Smart Notifications** – Automated alerts with sticky or auto-hide options, plus clickable ticket links.\n* **Visual Status Indicators** – See reminder status at a glance with emoji indicators (⏰ active, 🔔 triggered) and priority tags.\n* **Seamless Workflow** – Stay organized without leaving Zendesk, ensuring timely responses and improved customer satisfaction.\n\n#### Data Disclosure \u0026 Privacy\n\n**Data Collection \u0026 Storage:**\nRemind Me stores all reminder data locally in your browser's LocalStorage. No data is transmitted to external servers or third-party services.\n\n**Data Accessed:**\n- Ticket information (ID, subject, status, type, assigned group)\n- Requester information (name, avatar URL)\n- Current user information (for notification targeting)\n\n**Data Stored Locally:**\n- Reminder timestamps and priority settings\n- Custom notes you add to reminders\n- Notification preferences (sound settings, feature toggles)\n- Alert targeting preferences (me/everyone/group)\n\n**External Resources:**\n- Notification sound files are hosted on GitHub (https://raw.githubusercontent.com/kundankarna1994/zd-assets/master/remind-me/) and are loaded only when notifications are triggered.\n\n**Data Retention:**\n- All reminder data persists in your browser until manually deleted via the app interface.\n- Clearing browser data will remove all stored reminders and settings.\n- No server-side storage or backup exists.\n\n**Cross-Agent Notifications:**\n- When you select \"Alert Everyone\" or \"Alert Ticket Agent Group\", the app uses Zendesk's notification API to send alerts to other agents.\n- Only the ticket ID, your name, and notification type are transmitted through Zendesk's secure API.\n\nBoost productivity and ensure timely responses with Remind Me!","raw_installation_instructions":"### How to install Remind Me!\n\nFollow these simple steps to install and start using Remind Me in your Zendesk account. No technical expertise required!\n\n**1. Install the app**\n- Click the **Install** button on the Zendesk Marketplace.\n- Select the Zendesk account where you want to install the app.\n\n**2. Access Remind Me**\n- After installation, navigate to any ticket in Zendesk.\n- Find the **Remind Me** app in the ticket sidebar.\n\n**3. Set a Reminder**\n- Click **Add Reminder** to set a notification for the ticket.\n- Choose a time duration (minutes, hours, or days) or select a specific date and time.\n- Set priority level (High, Medium, or Low).\n- Optionally, add a custom note (up to 200 characters) for context.\n- Select a notification sound from the available options for personalized alerts.\n- Choose who should receive the alert: **Only Me**, **Everyone**, or the **Ticket Agent Group**.\n- Your reminder will be saved, and you'll receive a notification when it's time to follow up.\n\n**4. Manage Reminders**\n- Use the **Customize** tab to view, edit, or delete reminders for the current ticket.\n- Edit reminder notes, priority, time, and alert settings as needed.\n\n**5. View All Reminders**\n- Open the **Top Bar App** to see all upcoming and triggered reminders at a glance.\n- Click on any reminder to open the ticket in a new window.\n\n**6. Configure Settings**\n- Click the settings icon in the Reminder tab to customize:\n  - Enable/disable Timer and Stopwatch features\n  - Choose notification sound preferences\n  - Set sticky or auto-hide notification behavior","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1088038.apps.zdusercontent.com/1088038/assets/1769608386-a44473dcf8a10cdb9d44555292b503e3/logo-small.png","large_icon":"https://1088038.apps.zdusercontent.com/1088038/assets/1769608386-a44473dcf8a10cdb9d44555292b503e3/logo.png","screenshots":["https://1088038.apps.zdusercontent.com/1088038/assets/1769608386-a44473dcf8a10cdb9d44555292b503e3/screenshot-0.png","https://1088038.apps.zdusercontent.com/1088038/assets/1769608386-a44473dcf8a10cdb9d44555292b503e3/screenshot-1.png","https://1088038.apps.zdusercontent.com/1088038/assets/1769608386-a44473dcf8a10cdb9d44555292b503e3/screenshot-2.png"],"installation_count":420},{"id":1088265,"name":"Maven AGI Copilot","state":"published","version":"3.0.0","framework_version":"2.0","parameters":[{"id":3113493,"app_id":1088265,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-27T02:29:49Z","updated_at":"2024-11-27T02:29:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3113491,"app_id":1088265,"name":"organizationId","kind":"text","required":true,"position":1,"created_at":"2024-11-27T02:29:49Z","updated_at":"2024-11-27T02:29:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3113492,"app_id":1088265,"name":"agentId","kind":"text","required":true,"position":2,"created_at":"2024-11-27T02:29:49Z","updated_at":"2024-11-27T02:29:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4797,"entity_id":1088265,"app_id":1088265,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-11-27T02:29:51.000Z","updated_at":"2024-11-27T02:29:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-27T02:29:48Z","updated_at":"2026-03-16T18:25:09Z","terms_conditions_url":"https://www.mavenagi.com/terms-of-service","app_organization":{"id":6090,"name":"Maven AGI","email":"support@mavenagi.com","website":"www.mavenagi.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-08-25T18:49:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mavenagi.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-08-25T18:36:19Z","owner_id":269519,"author_name":"Maven AGI, Inc.","author_email":"support@mavenagi.com","author_url":"https://www.mavenagi.com","short_description":"The generative AI-powered copilot for your support team","long_description":"\u003cp\u003eMaven AGI harnesses the power of generative AI to transform the customer support experience. Our platform enhances every stage of the support lifecycle—from answering questions instantly, to suggesting follow-ups, automating workflows, providing native translation, and empowering agents with research and training insights.\u003c/p\u003e\n\n\u003cp\u003eAbout Maven AGI\u003cbr\u003e\n Maven AGI is an enterprise AI company focused on improving customer and agent experiences through secure, compliant, and intelligent automation. We help organizations reduce costs, improve service quality, and scale operations responsibly while meeting the highest standards of data privacy and security. Learn more at trust.mavenagi.com .\u003c/p\u003e\n\n\u003cp\u003eWhat the App Does\u003cbr\u003e\n With the Maven AGI app for Zendesk, support teams can:\u003c/p\u003e\n\n\u003cp\u003eReduce Costs: Automate support workflows with AI agents, cutting expenses by up to 75%.\u003cbr\u003e\n Enhance Customer Experience: Deliver personalized, instant support in the customer’s preferred language with high accuracy and inclusivity.\u003cbr\u003e\n Empower Support Teams: The AI-powered Agent Copilot helps agents draft responses, translate seamlessly, and use AI-driven research to speed onboarding and training.\u003cbr\u003e\n Proactive \u0026amp; Predictive Support: Anticipate needs, prevent issues, and provide proactive, multilingual solutions.\u003cbr\u003e\n Boost Revenue: Turn support into a revenue engine through contextual cross-selling and upselling.\u003cbr\u003e\n Streamline Training: Identify knowledge gaps, recommend training, and provide actionable feedback to improve performance.\u003c/p\u003e\n\n\u003cp\u003eData Disclosure\u003cbr\u003e\n Maven AGI safeguards customer data with strict policies:\u003c/p\u003e\n\n\u003cp\u003eData Handling: We collect only what’s needed to provide contracted services. Data is never sold or shared. Our app uses LLMs (e.g., OpenAI, Anthropic) for generating responses, with all data handled per agreements.\u003cbr\u003e\n Retention \u0026amp; Deletion: Data is kept only as required for services or legal needs. At a customer’s written request, data will be deleted or returned within 30 days unless retention is required by law.\u003cbr\u003e\n Storage \u0026amp; Hosting: Data is stored in secure Azure and AWS environments, encrypted in transit and at rest (AES-256), with strict access controls. Services run in isolated Virtual Private Clouds (VPCs).\u003cbr\u003e\n Security Practices: We maintain a dedicated security team, conduct regular penetration tests (latest: April 2025), support SSO and SAML, and run a vulnerability disclosure program. Security issues can be reported to security@mavenagi.com .\u003c/p\u003e\n\n\u003cp\u003eGet Started\u003cbr\u003e\n Bring the power of generative AI to your Zendesk environment today. Automate workflows, scale efficiently, and delight customers while keeping data secure and compliant.\u003c/p\u003e\n\n\u003cp\u003eGet started with Maven AGI \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo setup Maven follow the instructions below:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSetup an account on www.mavenagi.com.\u003c/li\u003e\n\u003cli\u003eVisit Apps and install the Zendesk Copilot application in the Agent Designer.\u003c/li\u003e\n\u003cli\u003eIn Zendesk, install the Maven AGI Copilot application and enter your organization and agent IDs.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe Maven Agent copilot will be available in the Zendesk ticket sidebar.\u003c/p\u003e\n","raw_long_description":"Maven AGI harnesses the power of generative AI to transform the customer support experience. Our platform enhances every stage of the support lifecycle—from answering questions instantly, to suggesting follow-ups, automating workflows, providing native translation, and empowering agents with research and training insights.\n\n About Maven AGI\n Maven AGI is an enterprise AI company focused on improving customer and agent experiences through secure, compliant, and intelligent automation. We help organizations reduce costs, improve service quality, and scale operations responsibly while meeting the highest standards of data privacy and security. Learn more at trust.mavenagi.com .\n\n What the App Does\n With the Maven AGI app for Zendesk, support teams can:\n\n Reduce Costs: Automate support workflows with AI agents, cutting expenses by up to 75%.\n Enhance Customer Experience: Deliver personalized, instant support in the customer’s preferred language with high accuracy and inclusivity.\n Empower Support Teams: The AI-powered Agent Copilot helps agents draft responses, translate seamlessly, and use AI-driven research to speed onboarding and training.\n Proactive \u0026 Predictive Support: Anticipate needs, prevent issues, and provide proactive, multilingual solutions.\n Boost Revenue: Turn support into a revenue engine through contextual cross-selling and upselling.\n Streamline Training: Identify knowledge gaps, recommend training, and provide actionable feedback to improve performance.\n\n Data Disclosure\n Maven AGI safeguards customer data with strict policies:\n\n Data Handling: We collect only what’s needed to provide contracted services. Data is never sold or shared. Our app uses LLMs (e.g., OpenAI, Anthropic) for generating responses, with all data handled per agreements.\n Retention \u0026 Deletion: Data is kept only as required for services or legal needs. At a customer’s written request, data will be deleted or returned within 30 days unless retention is required by law.\n Storage \u0026 Hosting: Data is stored in secure Azure and AWS environments, encrypted in transit and at rest (AES-256), with strict access controls. Services run in isolated Virtual Private Clouds (VPCs).\n Security Practices: We maintain a dedicated security team, conduct regular penetration tests (latest: April 2025), support SSO and SAML, and run a vulnerability disclosure program. Security issues can be reported to security@mavenagi.com .\n\n Get Started\n Bring the power of generative AI to your Zendesk environment today. Automate workflows, scale efficiently, and delight customers while keeping data secure and compliant.\n\n Get started with Maven AGI \n","raw_installation_instructions":"To setup Maven follow the instructions below:\n\n1. Setup an account on www.mavenagi.com.\n2. Visit Apps and install the Zendesk Copilot application in the Agent Designer.\n3. In Zendesk, install the Maven AGI Copilot application and enter your organization and agent IDs.\n\nThe Maven Agent copilot will be available in the Zendesk ticket sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1088265.apps.zdusercontent.com/1088265/assets/1755892267-532ea43c99d4476ef937f89d6a386e74/logo-small.png","large_icon":"https://1088265.apps.zdusercontent.com/1088265/assets/1755892267-532ea43c99d4476ef937f89d6a386e74/logo.png","screenshots":["https://1088265.apps.zdusercontent.com/1088265/assets/1755892267-532ea43c99d4476ef937f89d6a386e74/screenshot-0.png","https://1088265.apps.zdusercontent.com/1088265/assets/1755892267-532ea43c99d4476ef937f89d6a386e74/screenshot-1.png","https://1088265.apps.zdusercontent.com/1088265/assets/1755892267-532ea43c99d4476ef937f89d6a386e74/screenshot-2.png"],"installation_count":83},{"id":1088615,"name":"Use Sunshine Custom Objects","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3114478,"app_id":1088615,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-11-28T12:14:38Z","updated_at":"2024-11-28T12:14:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3114475,"app_id":1088615,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2024-11-28T12:14:37Z","updated_at":"2024-11-28T12:14:37Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3114476,"app_id":1088615,"name":"guideUrl","kind":"hidden","required":false,"position":2,"created_at":"2024-11-28T12:14:37Z","updated_at":"2024-11-28T12:14:37Z","default_value":"https://support.knots.io/hc/en-us/articles/22882703438482","secure":false,"scopes":null,"options":null},{"id":3114477,"app_id":1088615,"name":"triggerBody","kind":"hidden","required":false,"position":3,"created_at":"2024-11-28T12:14:37Z","updated_at":"2024-11-28T12:14:37Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      },\n      {\n        \"field\": \"current_tags\",\n        \"operator\": \"includes\",\n          \"value\": \"knots_studio\"\n      },\n      {\n        \"field\": \"current_tags\",\n        \"operator\": \"not_includes\",\n        \"value\": \"knots_studio_done\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticketId\\\": \\\"{{ticket.id}}\\\"}\\n\"\n      ]\n    },\n    {\n      \"field\": \"current_tags\",\n      \"value\": \"knots_studio_done\"\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null}],"plans":[{"id":4801,"entity_id":1088615,"app_id":1088615,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-11-28T12:14:39.000Z","updated_at":"2024-11-28T12:14:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-11-28T12:14:36Z","updated_at":"2025-12-05T16:56:29Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2024-12-02T23:33:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:27Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Auto-fetch data from Sunshine Custom Objects and integrate it into tickets","long_description":"\u003ch1\u003eUse Sunshine Custom Objects\u003c/h1\u003e\n\n\u003ch3\u003eAuto-fetch data from Sunshine Custom Objects and integrate it into tickets\u003c/h3\u003e\n\n\u003cp\u003eLet the sunshine in: \u003cstrong\u003eUse Sunshine Custom Objects by Knots\u003c/strong\u003e automates data lookups and updates Zendesk tickets with information from Sunshine Custom Objects. This tool ensures your team has the right information at the right time, improving response accuracy and efficiency.\u003c/p\u003e\n\n\u003ch2\u003eWhat problem does this app solve?\u003c/h2\u003e\n\n\u003cp\u003eIn many companies, data—such as inventory details, customer profiles, or location information—is stored in Sunshine Custom Objects. This data is important for workflows and decisions, but it’s difficult to access and link to Zendesk tickets. This causes delays, extra work, and higher costs.\u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eUse Sunshine Custom Objects\u003c/strong\u003e app eliminates these challenges by providing a solution that:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically fetches relevant data\u003c/strong\u003e stored in Sunshine Custom Objects and integrates it directly into tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnriches tickets\u003c/strong\u003e with relevant information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplifies processes\u003c/strong\u003e, reducing dependency on technical resources or manual data entry.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow does it work?\u003c/h2\u003e\n\n\u003cp\u003eThis app simplifies using Sunshine Custom Objects in your workflows. Here’s how it works:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSpecify the data\u003c/strong\u003e you need and where it should go in the ticket.\u003c/li\u003e\n\u003cli\u003eWhen a ticket is created, the app \u003cstrong\u003epulls relevant data\u003c/strong\u003e (e.g., shop ID, customer ID) from Sunshine Custom Objects.\u003c/li\u003e\n\u003cli\u003eThe ticket is updated with this data, adding useful details like location or order information.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUse case\u003c/h2\u003e\n\n\u003cp\u003eA retail business manages tickets from multiple store locations. Each ticket includes a shop ID, but the shop’s address and assigned manager are stored separately in Sunshine Custom Objects. Agents need to search for this information, which is time-consuming and error-prone. This slows ticket resolution and affects workflows.\u003c/p\u003e\n\n\u003cp\u003eWith this app:\u003cbr\u003e\n- The \u003cstrong\u003eshop ID is automatically matched\u003c/strong\u003e to data in Sunshine Custom Objects.\u003cbr\u003e\n- \u003cstrong\u003eShop details\u003c/strong\u003e, like address and manager, are added to the ticket.\u003cbr\u003e\n- \u003cstrong\u003eTickets are routed\u003c/strong\u003e to the correct regional support team or used in automated workflows.\u003c/p\u003e\n\n\u003ch2\u003eKey benefits of the app\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless integration:\u003c/strong\u003e Fully integrates with Zendesk to keep operations smooth.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved efficiency:\u003c/strong\u003e Reduces manual tasks, allowing agents to focus on resolving issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible use cases:\u003c/strong\u003e Makes Sunshine Custom Objects usable for a variety of applications, such as automating ticket routing or enriching customer data.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStart your free trial\u003c/h2\u003e\n\n\u003cp\u003eStart your 14-day free trial today and see how \u003cstrong\u003eUse Sunshine Custom Objects\u003c/strong\u003e can simplify your customer support operations.\u003c/p\u003e\n\n\u003ch2\u003eFrequently asked questions (FAQs)\u003c/h2\u003e\n\n\u003ch3\u003eWhat are Sunshine Custom Objects?\u003c/h3\u003e\n\n\u003cp\u003eSunshine Custom Objects is a Zendesk app. It lets you store extra customer data and link it to tickets and requesters when needed.\u003c/p\u003e\n\n\u003ch3\u003eIs this app easy to set up?\u003c/h3\u003e\n\n\u003cp\u003eYes, the app is designed for quick and straightforward configuration. Simply enter your lookup criteria and define where the fetched data should go.\u003c/p\u003e\n\n\u003ch3\u003eHow can this app improve your workflows?\u003c/h3\u003e\n\n\u003cp\u003eThe app helps you:\u003cbr\u003e\n- Automatically add extra customer data to tickets.\u003cbr\u003e\n- Route tickets to the right team using custom data.\u003cbr\u003e\n- Build workflows based on Sunshine Custom Objects data.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e Click Install.\u003c/li\u003e\n\u003cli\u003e Select the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003e Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003e By default, the app is named Search and Use Sunshine Custom Objects, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003e Finally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e \u003cstrong\u003eGo to your agent workspace\u003c/strong\u003e. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eLocate the Search and Use Sunshine Custom Objects icon to the left after the Settings icon\u003c/strong\u003e. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e On the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003e Create a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at  \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"# Use Sunshine Custom Objects\n\n### Auto-fetch data from Sunshine Custom Objects and integrate it into tickets\n\nLet the sunshine in: **Use Sunshine Custom Objects by Knots** automates data lookups and updates Zendesk tickets with information from Sunshine Custom Objects. This tool ensures your team has the right information at the right time, improving response accuracy and efficiency.\n\n\n## What problem does this app solve?\n\nIn many companies, data—such as inventory details, customer profiles, or location information—is stored in Sunshine Custom Objects. This data is important for workflows and decisions, but it’s difficult to access and link to Zendesk tickets. This causes delays, extra work, and higher costs.\n\nThe **Use Sunshine Custom Objects** app eliminates these challenges by providing a solution that:\n\n- **Automatically fetches relevant data** stored in Sunshine Custom Objects and integrates it directly into tickets.\n- **Enriches tickets** with relevant information.\n- **Simplifies processes**, reducing dependency on technical resources or manual data entry.\n\n\n## How does it work?\n\nThis app simplifies using Sunshine Custom Objects in your workflows. Here’s how it works:\n\n1. **Specify the data** you need and where it should go in the ticket.\n2. When a ticket is created, the app **pulls relevant data** (e.g., shop ID, customer ID) from Sunshine Custom Objects.\n3. The ticket is updated with this data, adding useful details like location or order information.\n\n\n## Use case\n\nA retail business manages tickets from multiple store locations. Each ticket includes a shop ID, but the shop’s address and assigned manager are stored separately in Sunshine Custom Objects. Agents need to search for this information, which is time-consuming and error-prone. This slows ticket resolution and affects workflows.\n\nWith this app:\n- The **shop ID is automatically matched** to data in Sunshine Custom Objects.\n- **Shop details**, like address and manager, are added to the ticket.\n- **Tickets are routed** to the correct regional support team or used in automated workflows.\n\n\n\n## Key benefits of the app\n\n- **Seamless integration:** Fully integrates with Zendesk to keep operations smooth.\n- **Improved efficiency:** Reduces manual tasks, allowing agents to focus on resolving issues.\n- **Flexible use cases:** Makes Sunshine Custom Objects usable for a variety of applications, such as automating ticket routing or enriching customer data.\n\n\n## Start your free trial\n\nStart your 14-day free trial today and see how **Use Sunshine Custom Objects** can simplify your customer support operations.\n\n\n## Frequently asked questions (FAQs)\n\n### What are Sunshine Custom Objects?\nSunshine Custom Objects is a Zendesk app. It lets you store extra customer data and link it to tickets and requesters when needed.\n\n### Is this app easy to set up?\nYes, the app is designed for quick and straightforward configuration. Simply enter your lookup criteria and define where the fetched data should go.\n\n### How can this app improve your workflows?\nThe app helps you:\n- Automatically add extra customer data to tickets.\n- Route tickets to the right team using custom data.\n- Build workflows based on Sunshine Custom Objects data.\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1.  Click Install.\n2.  Select the Zendesk instance where you want to install the application.\n3.  Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4.  By default, the app is named Search and Use Sunshine Custom Objects, but you can rename it. Decide if you want to enable role or group restrictions.\n5.  Finally, click Install again.\n\n### Access the app\n\n1.  **Go to your agent workspace**. Click the four-square icon in the top right corner, then select Support.\n2.  **Locate the Search and Use Sunshine Custom Objects icon to the left after the Settings icon**. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n\n1.  On the Settings page, go to Login.\n2.  Create a new account or, if you are already a Knots customer, select Login.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at  [zendesk@knots.io](mailto:zendesk@knots.io)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1088615.apps.zdusercontent.com/1088615/assets/1764150047-04ca86c8967e53d1e4f9510aa2a794b1/logo-small.png","large_icon":"https://1088615.apps.zdusercontent.com/1088615/assets/1764150047-04ca86c8967e53d1e4f9510aa2a794b1/logo.png","screenshots":["https://1088615.apps.zdusercontent.com/1088615/assets/1764150047-04ca86c8967e53d1e4f9510aa2a794b1/screenshot-0.png","https://1088615.apps.zdusercontent.com/1088615/assets/1764150047-04ca86c8967e53d1e4f9510aa2a794b1/screenshot-1.png","https://1088615.apps.zdusercontent.com/1088615/assets/1764150047-04ca86c8967e53d1e4f9510aa2a794b1/screenshot-2.png"],"installation_count":5},{"id":1089301,"name":"Zendesk Workforce Management","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":65,"name":"WEM"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2024-12-02T10:18:36Z","updated_at":"2025-04-04T00:12:36Z","terms_conditions_url":null,"app_organization":{"id":485,"name":"Tymeshift","email":"support@tymeshift.com","website":"https://www.tymeshift.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2025-01-16T17:04:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zendesk.com/pricing/"},"location_names":[],"last_update_time":"2024-12-04T16:59:34Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com/service/workforce-management/","short_description":"AI-driven WFM with forecasting, scheduling, real-time \u0026 historical reporting.","long_description":"\u003cp\u003e\u003cstrong\u003eElevate operational performance with AI-powered Workforce Management\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nStreamline agent management with real-time and historical reporting on team capacity and performance, AI-powered workload forecasting, and automatic agent scheduling.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI-powered Forecast\u003c/strong\u003e: Machine learning algorithms optimize the number of agents needed, precisely when they are required, and which channels they should prioritize.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eAutomatic Scheduling\u003c/strong\u003e: Automated schedule creation with specific support work your agents need to focus on throughout the day.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eReal-time tracking\u003c/strong\u003e: Gain visibility into real-time agent activity, identify emerging trends, and pinpoint adherence issues to make proactive decisions to pivot the team.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eHistorical reporting\u003c/strong\u003e: Get a clear view of team performance, understand where to act, and determine how to push the team to meet the goals of the organization.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://billing.zendesk.com/billing/boost/zendesk_workforce_management?issuer=direct\"\u003eStart a 30-day free trial of Zendesk WFM now\u003c/a\u003e, or reach out to your account team to learn more!\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to install:\u003c/h2\u003e\n\n\u003ch3\u003eOption one:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter getting started with Zendesk -\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://billing.zendesk.com/billing/boost/zendesk_workforce_management?issuer=direct\"\u003eClick here\u003c/a\u003e to add the Zendesk WFM 30-day free trial to your account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick the button to start your free 30-day trial.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect “Go to Workforce Management” or access your WFM account via the product selector in Zendesk Support.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eOption two:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach out to your Zendesk account team to start your free 30-day trial. We’ll answer your questions, show you a demo, and even help you start building reports \u0026amp; schedules.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Elevate operational performance with AI-powered Workforce Management**  \nStreamline agent management with real-time and historical reporting on team capacity and performance, AI-powered workload forecasting, and automatic agent scheduling.  \n\n**AI-powered Forecast**: Machine learning algorithms optimize the number of agents needed, precisely when they are required, and which channels they should prioritize.  \n**Automatic Scheduling**: Automated schedule creation with specific support work your agents need to focus on throughout the day.  \n**Real-time tracking**: Gain visibility into real-time agent activity, identify emerging trends, and pinpoint adherence issues to make proactive decisions to pivot the team.  \n**Historical reporting**: Get a clear view of team performance, understand where to act, and determine how to push the team to meet the goals of the organization.  \n\n[Start a 30-day free trial of Zendesk WFM now](https://billing.zendesk.com/billing/boost/zendesk_workforce_management?issuer=direct), or reach out to your account team to learn more!","raw_installation_instructions":"## How to install:  \n\n### Option one:  \n1. After getting started with Zendesk -  \n2. [Click here](https://billing.zendesk.com/billing/boost/zendesk_workforce_management?issuer=direct) to add the Zendesk WFM 30-day free trial to your account.  \n3. Click the button to start your free 30-day trial.  \n4. Select “Go to Workforce Management” or access your WFM account via the product selector in Zendesk Support.  \n\n### Option two:  \n- Reach out to your Zendesk account team to start your free 30-day trial. We’ll answer your questions, show you a demo, and even help you start building reports \u0026 schedules.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1089301.apps.zdusercontent.com/1089301/assets/1733317493-4b601dab7f9ae710f60bea9f0302777b/logo-small.png","large_icon":"https://1089301.apps.zdusercontent.com/1089301/assets/1733317493-4b601dab7f9ae710f60bea9f0302777b/logo.png","screenshots":["https://1089301.apps.zdusercontent.com/1089301/assets/1733317493-4b601dab7f9ae710f60bea9f0302777b/screenshot-0.png","https://1089301.apps.zdusercontent.com/1089301/assets/1733317493-4b601dab7f9ae710f60bea9f0302777b/screenshot-1.png","https://1089301.apps.zdusercontent.com/1089301/assets/1733317493-4b601dab7f9ae710f60bea9f0302777b/screenshot-2.png"],"installation_count":0},{"id":1089395,"name":"ReturnGO","state":"published","version":"1.0.15","framework_version":"2.0","parameters":[{"id":3116158,"app_id":1089395,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-02T15:56:03Z","updated_at":"2024-12-02T15:56:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3116156,"app_id":1089395,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2024-12-02T15:56:03Z","updated_at":"2024-12-02T15:56:03Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3116157,"app_id":1089395,"name":"returnMethods","kind":"text","required":false,"position":2,"created_at":"2024-12-02T15:56:03Z","updated_at":"2024-12-02T15:56:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4804,"entity_id":1089395,"app_id":1089395,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-02T15:56:04.000Z","updated_at":"2024-12-02T15:56:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-02T15:56:02Z","updated_at":"2026-08-05T17:07:00Z","terms_conditions_url":null,"app_organization":{"id":6688,"name":"ReturnGO","email":"support@returngo.ai","website":"https://returngo.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-12-17T17:40:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://returngo.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-05T17:06:55Z","owner_id":269519,"author_name":"The ReturnGO Team","author_email":"support@returngo.ai","author_url":"https://returngo.ai","short_description":"Manage returns, exchanges, and RMAs directly from Zendesk.","long_description":"\u003cp\u003eReturnGO is an innovative post-purchase platform for eCommerce stores that simplifies everything from order tracking to returns and exchanges, all while boosting revenue and sustainability. With data-driven insights and advanced automation capabilities at its core, ReturnGO empowers stores to offer customers a self-service experience that builds loyalty, reduces waste, and increases sales. Trusted by thousands of stores worldwide, ReturnGO is a must-have solution for eCommerce merchants looking to stand out in the competitive online retail landscape.\u003c/p\u003e\n\n\u003cp\u003eWhat the integration does:\u003cbr\u003e\nThe ReturnGO Zendesk App brings your post-purchase workflows directly into Zendesk, so support agents can view and manage returns and exchanges without leaving a ticket. Agents can look up return and exchange requests tied to a customer, review order and RMA details in context, and approve returns, including approving with a different return method, speeding up resolution times and reducing manual back-and-forth.\u003c/p\u003e\n\n\u003cp\u003eData and privacy:\u003cbr\u003e\nThe app connects to your ReturnGO account using an API key that you provide and the Zendesk-OAuth integration. It retrieves return, exchange, and related order data from ReturnGO to display it inside Zendesk. Customer data accessed through the app is used solely to display and manage post-purchase requests within your Zendesk workspace and is not sold or shared with unauthorized parties. For full details on how ReturnGO collects, uses, stores, and protects data, see the ReturnGO Privacy Policy at https://returngo.ai/policy/.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisites:\u003cbr\u003e\n1. You must have an active ReturnGO account set up for your store. Visit https://returngo.ai for more information.\u003cbr\u003e\n2. The Zendesk-OAuth integration must be connected in your ReturnGO account.\u003c/p\u003e\n\n\u003cp\u003eInstallation steps:\u003cbr\u003e\n1. Log in to your ReturnGO dashboard and obtain your API key (found in your account settings on the ReturnGO dashboard).\u003cbr\u003e\n2. In Zendesk, begin installing the ReturnGO app and paste your key into the \u0026#39;API Key\u0026#39; parameter.\u003cbr\u003e\n3. (Optional) To enable \u0026#39;Approve with a different return method\u0026#39;, enter a comma-separated list of return method internal names in the \u0026#39;Return Methods\u0026#39; parameter. These names will appear in the return method dropdown.\u003cbr\u003e\n4. Click \u0026#39;Install\u0026#39;.\u003c/p\u003e\n\n\u003cp\u003eFor a full installation guide, see the ReturnGO Zendesk Integration documentation at https://returngo.ai.\u003c/p\u003e\n","raw_long_description":"ReturnGO is an innovative post-purchase platform for eCommerce stores that simplifies everything from order tracking to returns and exchanges, all while boosting revenue and sustainability. With data-driven insights and advanced automation capabilities at its core, ReturnGO empowers stores to offer customers a self-service experience that builds loyalty, reduces waste, and increases sales. Trusted by thousands of stores worldwide, ReturnGO is a must-have solution for eCommerce merchants looking to stand out in the competitive online retail landscape.\n\nWhat the integration does:\nThe ReturnGO Zendesk App brings your post-purchase workflows directly into Zendesk, so support agents can view and manage returns and exchanges without leaving a ticket. Agents can look up return and exchange requests tied to a customer, review order and RMA details in context, and approve returns, including approving with a different return method, speeding up resolution times and reducing manual back-and-forth.\n\nData and privacy:\nThe app connects to your ReturnGO account using an API key that you provide and the Zendesk-OAuth integration. It retrieves return, exchange, and related order data from ReturnGO to display it inside Zendesk. Customer data accessed through the app is used solely to display and manage post-purchase requests within your Zendesk workspace and is not sold or shared with unauthorized parties. For full details on how ReturnGO collects, uses, stores, and protects data, see the ReturnGO Privacy Policy at https://returngo.ai/policy/.","raw_installation_instructions":"Prerequisites:\n1. You must have an active ReturnGO account set up for your store. Visit https://returngo.ai for more information.\n2. The Zendesk-OAuth integration must be connected in your ReturnGO account.\n\nInstallation steps:\n1. Log in to your ReturnGO dashboard and obtain your API key (found in your account settings on the ReturnGO dashboard).\n2. In Zendesk, begin installing the ReturnGO app and paste your key into the 'API Key' parameter.\n3. (Optional) To enable 'Approve with a different return method', enter a comma-separated list of return method internal names in the 'Return Methods' parameter. These names will appear in the return method dropdown.\n4. Click 'Install'.\n\nFor a full installation guide, see the ReturnGO Zendesk Integration documentation at https://returngo.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1089395.apps.zdusercontent.com/1089395/assets/1783932161-11d71263ff4c7825bd5f534f383d9f0e/logo-small.png","large_icon":"https://1089395.apps.zdusercontent.com/1089395/assets/1783932161-11d71263ff4c7825bd5f534f383d9f0e/logo.png","screenshots":["https://1089395.apps.zdusercontent.com/1089395/assets/1783932161-11d71263ff4c7825bd5f534f383d9f0e/screenshot-0.png","https://1089395.apps.zdusercontent.com/1089395/assets/1783932161-11d71263ff4c7825bd5f534f383d9f0e/screenshot-1.png","https://1089395.apps.zdusercontent.com/1089395/assets/1783932161-11d71263ff4c7825bd5f534f383d9f0e/screenshot-2.png"],"installation_count":14},{"id":1089481,"name":"Jarvis Helpdesk AI Copilot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3116341,"app_id":1089481,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-03T01:43:02Z","updated_at":"2024-12-03T01:43:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4806,"entity_id":1089481,"app_id":1089481,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-03T01:43:03.000Z","updated_at":"2024-12-03T01:43:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-03T01:43:01Z","updated_at":"2025-07-23T18:49:28Z","terms_conditions_url":null,"app_organization":{"id":6682,"name":"ZOHE","email":"hoangchuongvang068@gmail.com","website":null,"country_code":"VN","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2024-12-26T16:47:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2025-07-23T18:49:20Z","owner_id":269519,"author_name":"Jarvis AI","author_email":"hello@jarvis.cx","author_url":"https://jarvis.cx","short_description":"Jarvis is an AI copilot for Zendesk Helpdesk","long_description":"\u003ch2\u003eJarvis Helpdesk AI Copilot\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eJarvis Helpdesk AI Copilot\u003c/strong\u003e is the AI-powered assistant that helps your CX team resolve Zendesk tickets faster and more efficiently. Designed to streamline support workflows, Jarvis leverages AI to draft responses, analyze ticket sentiment, and enhance productivity with just one click.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🔑 Key Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e🎯 Ticket Analysis in the Sidebar\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nQuickly view ticket summaries, track response times, and analyze customer sentiment — all within the sidebar — to elevate your support quality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e🤖 AI-Powered Response Drafting\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAutogenerate personalized replies using ticket content and your knowledge base, ensuring accurate and context-aware responses.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e💬 Effortless Polished Replies\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTurn a few keywords or agent notes into clear, professional responses that address customer inquiries with ease.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e⚙️ Customizable AI Settings\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nConfigure response tone, train the AI with your Zendesk macros and knowledge base, and apply custom business rules that reflect your company’s standards.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e💡 Why Choose Jarvis?\u003c/h3\u003e\n\n\u003cp\u003eJarvis integrates seamlessly with Zendesk, enabling your support team to work smarter, not harder. By offloading repetitive tasks to AI, agents can focus on what truly matters — delivering outstanding customer experiences.\u003c/p\u003e\n\n\u003cp\u003eWhether you’re dealing with high ticket volumes or complex customer issues, Jarvis helps you respond faster and more effectively.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🚀 Get Started Today!\u003c/h3\u003e\n\n\u003cp\u003eInstall \u003cstrong\u003eJarvis Helpdesk AI Copilot\u003c/strong\u003e and start transforming your customer support process. Improve response times, boost agent productivity, and align AI assistance with your team\u0026#39;s unique workflows.\u003c/p\u003e\n\n\u003cp\u003eNeed help?  Contact us at \u003cstrong\u003enkhanhhoang.work@gmail.com\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eOnce installation is complete, open any ticket in Zendesk Support. You will see the \u003cstrong\u003eJarvis Helpdesk AI Copilot\u003c/strong\u003e icon:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIn the Ticket Editor\u003c/strong\u003e: Use it to draft responses effortlessly with AI suggestions.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIn the Sidebar\u003c/strong\u003e: View detailed ticket analysis and insights to assist with decision-making.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro Tip\u003c/strong\u003e: If your Zendesk Apps tab is cluttered, pin \u003cem\u003eJarvis Helpdesk AI Copilot\u003c/em\u003e to your sidebar for quick access! \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886197530\"\u003eLearn how to pin apps here\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, refer to our detailed setup guide in the Help Center or contact us at \u003cstrong\u003esupport@jarviscopilot.ai\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"## Jarvis Helpdesk AI Copilot\n\n**Jarvis Helpdesk AI Copilot** is the AI-powered assistant that helps your CX team resolve Zendesk tickets faster and more efficiently. Designed to streamline support workflows, Jarvis leverages AI to draft responses, analyze ticket sentiment, and enhance productivity with just one click.\n\n---\n\n### 🔑 Key Features\n\n- **🎯 Ticket Analysis in the Sidebar**  \n  Quickly view ticket summaries, track response times, and analyze customer sentiment — all within the sidebar — to elevate your support quality.\n\n- **🤖 AI-Powered Response Drafting**  \n  Autogenerate personalized replies using ticket content and your knowledge base, ensuring accurate and context-aware responses.\n\n- **💬 Effortless Polished Replies**  \n  Turn a few keywords or agent notes into clear, professional responses that address customer inquiries with ease.\n\n- **⚙️ Customizable AI Settings**  \n  Configure response tone, train the AI with your Zendesk macros and knowledge base, and apply custom business rules that reflect your company’s standards.\n\n---\n\n### 💡 Why Choose Jarvis?\n\nJarvis integrates seamlessly with Zendesk, enabling your support team to work smarter, not harder. By offloading repetitive tasks to AI, agents can focus on what truly matters — delivering outstanding customer experiences.\n\nWhether you’re dealing with high ticket volumes or complex customer issues, Jarvis helps you respond faster and more effectively.\n\n---\n\n### 🚀 Get Started Today!\n\nInstall **Jarvis Helpdesk AI Copilot** and start transforming your customer support process. Improve response times, boost agent productivity, and align AI assistance with your team's unique workflows.\n\nNeed help?  Contact us at **nkhanhhoang.work@gmail.com**.","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nOnce installation is complete, open any ticket in Zendesk Support. You will see the **Jarvis Helpdesk AI Copilot** icon:\n\n- **In the Ticket Editor**: Use it to draft responses effortlessly with AI suggestions.  \n- **In the Sidebar**: View detailed ticket analysis and insights to assist with decision-making.\n\n**Pro Tip**: If your Zendesk Apps tab is cluttered, pin *Jarvis Helpdesk AI Copilot* to your sidebar for quick access! [Learn how to pin apps here](https://support.zendesk.com/hc/en-us/articles/4408886197530).\n\nIf you have any questions, refer to our detailed setup guide in the Help Center or contact us at **support@jarviscopilot.ai**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1089481.apps.zdusercontent.com/1089481/assets/1752934215-f5f64511f659c33fe2383bb9d17b5d98/logo-small.png","large_icon":"https://1089481.apps.zdusercontent.com/1089481/assets/1752934215-f5f64511f659c33fe2383bb9d17b5d98/logo.png","screenshots":["https://1089481.apps.zdusercontent.com/1089481/assets/1752934215-f5f64511f659c33fe2383bb9d17b5d98/screenshot-0.png","https://1089481.apps.zdusercontent.com/1089481/assets/1752934215-f5f64511f659c33fe2383bb9d17b5d98/screenshot-1.png","https://1089481.apps.zdusercontent.com/1089481/assets/1752934215-f5f64511f659c33fe2383bb9d17b5d98/screenshot-2.png"],"installation_count":4},{"id":1089616,"name":"Loop Subscriptions","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3116599,"app_id":1089616,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-03T13:16:02Z","updated_at":"2024-12-03T13:16:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3116598,"app_id":1089616,"name":"loopApiToken","kind":"text","required":true,"position":1,"created_at":"2024-12-03T13:16:02Z","updated_at":"2024-12-03T13:16:02Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4808,"entity_id":1089616,"app_id":1089616,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-03T13:16:04.000Z","updated_at":"2024-12-03T13:16:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-03T13:16:02Z","updated_at":"2026-06-17T21:20:17Z","terms_conditions_url":null,"app_organization":{"id":6693,"name":"Loop subscriptions","email":"support@loopwork.co","website":"https://www.loopwork.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-12-06T18:32:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.loopwork.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-17T21:20:12Z","owner_id":269519,"author_name":"Loop subscriptions","author_email":"integrations@loopwork.co","author_url":"https://www.loopwork.co/","short_description":"Loop helps brands boost LTV with personalized, gamified subscriber experiences.","long_description":"\u003cp\u003eLoop is an all-in-one Shopify subscription app that helps you grow, manage, and retain subscribers. It offers better features at a lower transaction fee, seamless migration with zero data loss, and the fastest support in the industry! Features that make Loop unique in the world of subscription apps as a long-term solution: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMobile first \u0026amp; self-serve customer portal made to reduce customer tickets.\u003c/li\u003e\n\u003cli\u003ePersonalized \u0026amp; gamified subscriptions at scale with no-code workflow builder.\u003c/li\u003e\n\u003cli\u003eSetup \u0026amp; go live with bundles/subscription box in minutes without developer help.\u003c/li\u003e\n\u003cli\u003eComplete retention stack: Cancellation flows, reasons, discounts \u0026amp; reactivations.\u003c/li\u003e\n\u003cli\u003eSmart \u0026amp; tactical dunning management to help you recover lost money caused by card failures.\u003c/li\u003e\n\u003cli\u003eMaximize your Headless store\u0026#39;s potential with Loop\u0026#39;s robust APIs and Webhooks.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLoop has successfully migrated 450+ brands and is currently working with brands like Livingood Daily, Because Market, Osea Malibu, Overtone, Boom by Cindy, Lumin Skincare, Good Protein, Every Foods, Mammaly, etc.Loop is rated 5 stars on the Shopify app store and merchants love it for its exceptional support. We are not just a service provider, we are your partners dedicated to help you succeed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration does not collect, store, or transmit any customer data from Zendesk to Loop. When a support agent opens a ticket, the app uses the customer\u0026#39;s email address - already present in the Zendesk ticket - solely to retrieve and display that customer\u0026#39;s subscription information from Loop within the Zendesk UI. No personal data is fetched or persisted beyond what is needed to render this view. Subscription data is accessed in real time and is only visible to authenticated agents within your Zendesk account. Loop does not share this data with any third parties, and access is restricted to your store\u0026#39;s data via your unique API token.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGo to your Loop app and select Integrations \u0026gt; Zendesk \u0026gt; the “Set-Up Instructions” tab. \u003c/li\u003e\n\u003cli\u003eEnter your Zendesk account subdomain in the designated field and click Connect. \u003c/li\u003e\n\u003cli\u003eA one-time private API key will appear. Copy this key for later use. \u003c/li\u003e\n\u003cli\u003eIn your Zendesk account, navigate to Admin \u0026gt; Apps \u0026amp; Integrations \u0026gt; Zendesk Support Apps and open the Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for Loop Subscriptions, then paste the copied API token to install the app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Loop is an all-in-one Shopify subscription app that helps you grow, manage, and retain subscribers. It offers better features at a lower transaction fee, seamless migration with zero data loss, and the fastest support in the industry! Features that make Loop unique in the world of subscription apps as a long-term solution: \n\n* Mobile first \u0026 self-serve customer portal made to reduce customer tickets.\n* Personalized \u0026 gamified subscriptions at scale with no-code workflow builder.\n* Setup \u0026 go live with bundles/subscription box in minutes without developer help.\n* Complete retention stack: Cancellation flows, reasons, discounts \u0026 reactivations.\n* Smart \u0026 tactical dunning management to help you recover lost money caused by card failures.\n* Maximize your Headless store's potential with Loop's robust APIs and Webhooks.\n\n Loop has successfully migrated 450+ brands and is currently working with brands like Livingood Daily, Because Market, Osea Malibu, Overtone, Boom by Cindy, Lumin Skincare, Good Protein, Every Foods, Mammaly, etc.Loop is rated 5 stars on the Shopify app store and merchants love it for its exceptional support. We are not just a service provider, we are your partners dedicated to help you succeed.\n\n**Data \u0026 Privacy Disclosure**\n\nThis integration does not collect, store, or transmit any customer data from Zendesk to Loop. When a support agent opens a ticket, the app uses the customer's email address - already present in the Zendesk ticket - solely to retrieve and display that customer's subscription information from Loop within the Zendesk UI. No personal data is fetched or persisted beyond what is needed to render this view. Subscription data is accessed in real time and is only visible to authenticated agents within your Zendesk account. Loop does not share this data with any third parties, and access is restricted to your store's data via your unique API token.","raw_installation_instructions":"\n\n1. Go to your Loop app and select Integrations \u003e Zendesk \u003e the “Set-Up Instructions” tab. \n2. Enter your Zendesk account subdomain in the designated field and click Connect. \n3. A one-time private API key will appear. Copy this key for later use. \n4. In your Zendesk account, navigate to Admin \u003e Apps \u0026 Integrations \u003e Zendesk Support Apps and open the Marketplace.\n5. Search for Loop Subscriptions, then paste the copied API token to install the app.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1089616.apps.zdusercontent.com/1089616/assets/1777977723-f471b450f125db59be616a32507f7a30/logo-small.png","large_icon":"https://1089616.apps.zdusercontent.com/1089616/assets/1777977723-f471b450f125db59be616a32507f7a30/logo.png","screenshots":["https://1089616.apps.zdusercontent.com/1089616/assets/1777977723-f471b450f125db59be616a32507f7a30/screenshot-0.png","https://1089616.apps.zdusercontent.com/1089616/assets/1777977723-f471b450f125db59be616a32507f7a30/screenshot-1.png","https://1089616.apps.zdusercontent.com/1089616/assets/1777977723-f471b450f125db59be616a32507f7a30/screenshot-2.png"],"installation_count":17},{"id":1089667,"name":"Embrace 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and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-03T17:21:34Z","updated_at":"2026-03-23T15:40:40Z","terms_conditions_url":null,"app_organization":{"id":6726,"name":"Embrace.ai","email":"support@embrace.ai","website":"https://embrace.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2024-12-06T18:42:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://embrace.ai"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-23T15:40:35Z","owner_id":269519,"author_name":"Embrace.ai","author_email":"dev@embrace.ai","author_url":"https://embrace.ai","short_description":"Use Embrace from within your Zendesk environment","long_description":"\u003cp\u003eEmbrace.ai helps you get even more from your existing Zendesk investment.  Experience our app both inside and outside of your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003eLeverage generative AI to both deflect and answer customer inquiries:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse generative AI to streamline ticket responses.\u003c/li\u003e\n\u003cli\u003eDeliver access to Embrace anywhere - within Zendesk, via Slack and Teams, on your website, within your product, and more.  Leverage our integrations, pre-built user interfaces, and API.\u003c/li\u003e\n\u003cli\u003eUnlock your knowledgebase for true self-service using conversational AI.\u003c/li\u003e\n\u003cli\u003eBuild your own AI agents to perform the way you like, using your brand tone \u0026amp; voice and other instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuild on-the-fly knowledgebases:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDraw from your knowledge content wherever it lives.\u003c/li\u003e\n\u003cli\u003ePre-built integrations to Zendesk Knowledgebase/Guide, Confluence, Notion, Google docs, and more.\u003c/li\u003e\n\u003cli\u003eBuild multiple knowledge collections for different purposes.\u003c/li\u003e\n\u003cli\u003eBring in digital assets of almost any form with confidence around privacy and security.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuild new knowledge content:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTurn ticket exchanges into knowledgebase articles.\u003c/li\u003e\n\u003cli\u003eCapture voice content from subject matter experts to build new written content.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGain automated insights into common customer issues and their sentiments:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnderstand the topics most commonly asked about.\u003c/li\u003e\n\u003cli\u003eLeverage automated customer sentiment scoring.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData usage: When using this app, Zendesk ticket information is sent to the Embrace platform to generate responses and is retained for data analytics in the platform. This data is never used to train models or shared in any way.\u003c/p\u003e\n\n\u003cp\u003eVisit https://embrace.ai/ to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eInstall the app in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eEnter your Embrace.ai Organization ID and Client ID. These are available from Settings -\u0026gt; API Keys in your Embrace.ai account.\u003c/li\u003e\n\u003cli\u003eUse the app to access Embrace.ai from within your Zendesk environment.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Embrace.ai helps you get even more from your existing Zendesk investment.  Experience our app both inside and outside of your Zendesk environment.\n\nLeverage generative AI to both deflect and answer customer inquiries:\n\n* Use generative AI to streamline ticket responses.\n* Deliver access to Embrace anywhere - within Zendesk, via Slack and Teams, on your website, within your product, and more.  Leverage our integrations, pre-built user interfaces, and API.\n* Unlock your knowledgebase for true self-service using conversational AI.\n* Build your own AI agents to perform the way you like, using your brand tone \u0026 voice and other instructions.\n\nBuild on-the-fly knowledgebases:\n\n* Draw from your knowledge content wherever it lives.\n* Pre-built integrations to Zendesk Knowledgebase/Guide, Confluence, Notion, Google docs, and more.\n* Build multiple knowledge collections for different purposes.\n* Bring in digital assets of almost any form with confidence around privacy and security.\n\nBuild new knowledge content:\n\n* Turn ticket exchanges into knowledgebase articles.\n* Capture voice content from subject matter experts to build new written content.\n\nGain automated insights into common customer issues and their sentiments:\n\n* Understand the topics most commonly asked about.\n* Leverage automated customer sentiment scoring.\n\n\nData usage: When using this app, Zendesk ticket information is sent to the Embrace platform to generate responses and is retained for data analytics in the platform. This data is never used to train models or shared in any way.\n\n\nVisit https://embrace.ai/ to learn more.","raw_installation_instructions":"* Install the app in your Zendesk environment.\n* Enter your Embrace.ai Organization ID and Client ID. These are available from Settings -\u003e API Keys in your Embrace.ai account.\n* Use the app to access Embrace.ai from within your Zendesk environment.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1089667.apps.zdusercontent.com/1089667/assets/1773676644-268ed12767b2f62cbc77a4e6829a987b/logo-small.png","large_icon":"https://1089667.apps.zdusercontent.com/1089667/assets/1773676644-268ed12767b2f62cbc77a4e6829a987b/logo.png","screenshots":["https://1089667.apps.zdusercontent.com/1089667/assets/1773676644-268ed12767b2f62cbc77a4e6829a987b/screenshot-0.png","https://1089667.apps.zdusercontent.com/1089667/assets/1773676644-268ed12767b2f62cbc77a4e6829a987b/screenshot-1.png","https://1089667.apps.zdusercontent.com/1089667/assets/1773676644-268ed12767b2f62cbc77a4e6829a987b/screenshot-2.png"],"installation_count":13},{"id":1089784,"name":"monday.com by Strivelabs.ai","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3116994,"app_id":1089784,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-04T04:30:50Z","updated_at":"2024-12-04T04:30:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4810,"entity_id":1089784,"app_id":1089784,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-04T04:30:51.000Z","updated_at":"2024-12-04T04:30:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-04T04:30:49Z","updated_at":"2026-02-23T20:06:58Z","terms_conditions_url":null,"app_organization":{"id":6655,"name":"Strivelabs.ai","email":"care@strivelabs.ai","website":"https://strivelabs.ai","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3,9,10],"date_published":"2024-12-09T17:24:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://strivelabs.ai/integrations/monday-com-by-strivelabs/#pricing"},"location_names":["ticket_sidebar","modal","ticket_editor"],"last_update_time":"2026-02-23T20:06:55Z","owner_id":269519,"author_name":"Strivelabs.ai","author_email":"care@strivelabs.ai","author_url":"https://strivelabs.ai","short_description":"Unite your Support and Product teams with an intelligent assistant.","long_description":"\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eKeep your teams in perfect harmony with real-time updates\u003c/h2\u003e\n\n\u003cp\u003eLink tickets, create items using AI, and ensure seamless collaboration between support and project teams across Zendesk and monday.com. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms.\u003c/p\u003e\n\n\u003cp\u003eBuilt by experts in integration platforms, this first-of-its-kind solution is designed for Support teams to work effortlessly with internal teams, delivering an outstanding customer experience.\u003c/p\u003e\n\n\u003cp\u003eNo more switching tabs or chasing updates just to follow up with your product team—our app keeps everything in sync. Plus, all critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003ch3\u003eCreate monday.com items directly from Zendesk, using pre-defined Forms on Boards where available.\u003c/h3\u003e\n\n\u003ch3\u003eGenerate information from tickets \u003cstrong\u003ein multiple languages\u003c/strong\u003e using AI for faster creation.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/monday+Prefill+%26+Create.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/monday+Prefill+%26+Create.gif\" alt=\"Pre-fill from ticket\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSearch and link items in monday.com directly from Zendesk.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/monday+Search+and+Link.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/monday+Search+and+Link.gif\" alt=\"Search and link tasks\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eTrack monday.com status updates in Zendesk, in real-time.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/monday+Status+Update.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/monday+Status+Update.gif\" alt=\"Track updates in Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003ePush Zendesk notes, \u003cstrong\u003eincluding attachments\u003c/strong\u003e, as monday.com item updates instantly.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/monday+Internal+Note+Sync.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/monday+Internal+Note+Sync.gif\" alt=\"Push notes to monday.com\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eReceive monday.com item updates in Zendesk as internal notes.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/monday+Update+Sync.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/monday+Update+Sync.gif\" alt=\"Receive comments in Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eTag monday.com users\u003c/strong\u003e in your note right from within Zendesk.\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Tag+Users+monday.gif\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Tag+Users+monday.gif\" alt=\"Tag monday users\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWorks across multiple \u003cstrong\u003emonday.com Workspaces, Boards and Groups.\u003c/strong\u003e\u003c/h3\u003e\n\n\u003ch3\u003eEach agent uses their own monday.com account for clearer item ownership.\u003c/h3\u003e\n\n\u003ch3\u003eA clean, intuitive UI for a seamless user experience.\u003c/h3\u003e\n\n\u003ch2\u003eData Handling and Security\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal data retention:\u003c/strong\u003e Only item and ticket IDs are stored—no sensitive customer data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent authorizations\u003c/strong\u003e for monday.com are never stored.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdmin authorizations\u003c/strong\u003e are encrypted for background sync.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll data is secured with \u003cstrong\u003eenterprise-grade encryption\u003c/strong\u003e, both in transit and at rest.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout Strivelabs\u003c/h2\u003e\n\n\u003cp\u003eWith over a decade of experience in building enterprise SaaS integration platforms, Strivelabs is on a mission to leverage cutting-edge technology to keep your tools in perfect sync. We prioritize \u003cstrong\u003equality\u003c/strong\u003e, \u003cstrong\u003ereliability\u003c/strong\u003e, and \u003cstrong\u003esimplicity\u003c/strong\u003e, creating apps that are a delight to use.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help? Reach out to us at \u003ca href=\"mailto:care@strivelabs.ai\"\u003ecare@strivelabs.ai\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://strivelabs.ai\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png\" alt=\"Strivelabs Stripe\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eInstall on Zendesk\u003c/h3\u003e\n\n\u003cp\u003eClick \u003cstrong\u003e‘Install’\u003c/strong\u003e and follow the prompts to add the app to your Zendesk account.\u003c/p\u003e\n\n\u003ch3\u003eInstall on monday.com\u003c/h3\u003e\n\n\u003cp\u003eNext, install the app to your monday.com account. This step is required so that your users can be securely authorized by monday.com using robust OAuth2 authorization.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAdd the app to monday.com using the button below.\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://auth.monday.com/oauth2/authorize?client_id=be88530da50956cc874930dbb89d9669\u0026response_type=install\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/AddToMondayButton.png\" alt=\"Add to monday\"\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake sure you choose the right account from the selector on the top right of the page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the appropriate workspaces to add the app to. Choose \u0026quot;All Workspaces\u0026quot; if all your workspaces need access to this app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003e\u0026#39;Install\u0026#39;\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNote: monday.com requires apps to have visible functionality within its platform before they can be reviewed and listed on their marketplace. While we finalize these features, rest assured that the app already complies with the same stringent security standards required by Zendesk. The app is unlisted temporarily but fully secure and ready to use. For questions or assistance, contact us at care@strivelabs.ai.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eConfigure on Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermissions\u003c/strong\u003e required for configuring the 2-way sync:\u003cbr\u003e\n- \u003cstrong\u003eZendesk\u003c/strong\u003e: Admin privileges are needed to configure the 2-way sync.\u003cbr\u003e\n- \u003cstrong\u003emonday.com\u003c/strong\u003e:\u003cbr\u003e\n    - You must be a Workspace and Board Member for all Boards involved in the sync.\u003cbr\u003e\n    - You need permissions to \u0026quot;Create automations/integrations\u0026quot; in each Workspace where the sync will be set up.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, configure the app as follows -\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn your Zendesk account, open any \u003cstrong\u003eexisting ticket\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cstrong\u003e\u0026quot;Apps\u0026quot; icon\u003c/strong\u003e in the right-hand side-panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind the \u003cstrong\u003emonday.com by Strivelabs.ai\u003c/strong\u003e app in the list of apps, and pin it for easy access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorize the app\u003c/strong\u003e by connecting your monday.com account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Authorize+monday+800px.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Authorize+monday+800px.png\" alt=\"Authorize ClickUp\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you are a Zendesk admin, you should see a notification to set up the \u003cstrong\u003e2-way sync\u003c/strong\u003e. Click on \u003cstrong\u003e“Set up 2-way sync”\u003c/strong\u003e to begin.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Sync+Notification+monday.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Sync+Notification+monday+350px.png\" alt=\"Notification to setup sync\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize\u003c/strong\u003e the app with \u003cstrong\u003eZendesk\u003c/strong\u003e to \u003cstrong\u003eenable the sync\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Authorize+Zendesk+monday.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Authorize+Zendesk+monday+350px.png\" alt=\"Authorize Zendesk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelect the \u003cstrong\u003eWorkspaces\u003c/strong\u003e and the \u003cstrong\u003eBoards\u003c/strong\u003e you want to sync and click on \u003cstrong\u003e“Create Sync”\u003c/strong\u003e to activate it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://assets.apps.strivelabs.co/public-assets/Create+Sync+monday.png\"\u003e\u003cimg src=\"https://assets.apps.strivelabs.co/public-assets/Create+Sync+monday+350px.png\" alt=\"Create Sync\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e \u003cem\u003eThe 2-way sync is available during the free trial or with the Sync Flow plan. \u003ca href=\"https://strivelabs.ai/integrations/monday-com-by-strivelabs/#pricing\"\u003eLearn more about pricing\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help? Reach out to us at \u003ca href=\"mailto:care@strivelabs.ai\"\u003ecare@strivelabs.ai\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n\n## Keep your teams in perfect harmony with real-time updates\n\nLink tickets, create items using AI, and ensure seamless collaboration between support and project teams across Zendesk and monday.com. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms.\n\nBuilt by experts in integration platforms, this first-of-its-kind solution is designed for Support teams to work effortlessly with internal teams, delivering an outstanding customer experience.\n\nNo more switching tabs or chasing updates just to follow up with your product team—our app keeps everything in sync. Plus, all critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.\n\n## Features\n\n### Create monday.com items directly from Zendesk, using pre-defined Forms on Boards where available.\n\n### Generate information from tickets **in multiple languages** using AI for faster creation.\n\n[![Pre-fill from ticket](https://assets.apps.strivelabs.co/public-assets/monday+Prefill+%26+Create.gif)](https://assets.apps.strivelabs.co/public-assets/monday+Prefill+%26+Create.gif)\n\n### Search and link items in monday.com directly from Zendesk.\n\n[![Search and link tasks](https://assets.apps.strivelabs.co/public-assets/monday+Search+and+Link.gif)](https://assets.apps.strivelabs.co/public-assets/monday+Search+and+Link.gif)\n\n### Track monday.com status updates in Zendesk, in real-time.\n\n[![Track updates in Zendesk](https://assets.apps.strivelabs.co/public-assets/monday+Status+Update.gif)](https://assets.apps.strivelabs.co/public-assets/monday+Status+Update.gif)\n\n### Push Zendesk notes, **including attachments**, as monday.com item updates instantly.\n\n[![Push notes to monday.com](https://assets.apps.strivelabs.co/public-assets/monday+Internal+Note+Sync.gif)](https://assets.apps.strivelabs.co/public-assets/monday+Internal+Note+Sync.gif)\n  \n### Receive monday.com item updates in Zendesk as internal notes.\n\n[![Receive comments in Zendesk](https://assets.apps.strivelabs.co/public-assets/monday+Update+Sync.gif)](https://assets.apps.strivelabs.co/public-assets/monday+Update+Sync.gif)\n\n### **Tag monday.com users** in your note right from within Zendesk.\n\n[![Tag monday users](https://assets.apps.strivelabs.co/public-assets/Tag+Users+monday.gif)](https://assets.apps.strivelabs.co/public-assets/Tag+Users+monday.gif)\n\n### Works across multiple **monday.com Workspaces, Boards and Groups.**\n\n### Each agent uses their own monday.com account for clearer item ownership.\n\n### A clean, intuitive UI for a seamless user experience.\n\n## Data Handling and Security\n\n- **Minimal data retention:** Only item and ticket IDs are stored—no sensitive customer data.\n\n- **Agent authorizations** for monday.com are never stored.\n\n- **Admin authorizations** are encrypted for background sync.\n\n- All data is secured with **enterprise-grade encryption**, both in transit and at rest.\n\n## About Strivelabs\n\nWith over a decade of experience in building enterprise SaaS integration platforms, Strivelabs is on a mission to leverage cutting-edge technology to keep your tools in perfect sync. We prioritize **quality**, **reliability**, and **simplicity**, creating apps that are a delight to use.\n \n**Need help? Reach out to us at [care@strivelabs.ai](mailto:care@strivelabs.ai).**\n\n[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n","raw_installation_instructions":"[![Strivelabs Stripe](https://assets.apps.strivelabs.co/public-assets/Strivelabs+Horizontal+Stripe.png)](https://strivelabs.ai)\n\n### Install on Zendesk\n\nClick **‘Install’** and follow the prompts to add the app to your Zendesk account.\n\n### Install on monday.com\n\nNext, install the app to your monday.com account. This step is required so that your users can be securely authorized by monday.com using robust OAuth2 authorization.\n\n- Add the app to monday.com using the button below.  \n[![Add to monday](https://assets.apps.strivelabs.co/public-assets/AddToMondayButton.png)](https://auth.monday.com/oauth2/authorize?client_id=be88530da50956cc874930dbb89d9669\u0026response_type=install)\n\n- Make sure you choose the right account from the selector on the top right of the page.\n\n- Select the appropriate workspaces to add the app to. Choose \"All Workspaces\" if all your workspaces need access to this app.\n\n- Click **'Install'**.\n\n*Note: monday.com requires apps to have visible functionality within its platform before they can be reviewed and listed on their marketplace. While we finalize these features, rest assured that the app already complies with the same stringent security standards required by Zendesk. The app is unlisted temporarily but fully secure and ready to use. For questions or assistance, contact us at care@strivelabs.ai.*\n\n### Configure on Zendesk\n\n**Permissions** required for configuring the 2-way sync:\n- **Zendesk**: Admin privileges are needed to configure the 2-way sync.\n- **monday.com**:\n    - You must be a Workspace and Board Member for all Boards involved in the sync.\n    - You need permissions to \"Create automations/integrations\" in each Workspace where the sync will be set up.\n\nOnce installed, configure the app as follows -\n\n- In your Zendesk account, open any **existing ticket**.\n\n- Click on the **\"Apps\" icon** in the right-hand side-panel.\n\n- Find the **monday.com by Strivelabs.ai** app in the list of apps, and pin it for easy access.\n\n- **Authorize the app** by connecting your monday.com account.\n\n[![Authorize ClickUp](https://assets.apps.strivelabs.co/public-assets/Authorize+monday+800px.png)](https://assets.apps.strivelabs.co/public-assets/Authorize+monday+800px.png)\n\n- If you are a Zendesk admin, you should see a notification to set up the **2-way sync**. Click on **“Set up 2-way sync”** to begin.\n\n[![Notification to setup sync](https://assets.apps.strivelabs.co/public-assets/Sync+Notification+monday+350px.png)](https://assets.apps.strivelabs.co/public-assets/Sync+Notification+monday.png)\n\n- **Authorize** the app with **Zendesk** to **enable the sync**.\n\n[![Authorize Zendesk](https://assets.apps.strivelabs.co/public-assets/Authorize+Zendesk+monday+350px.png)](https://assets.apps.strivelabs.co/public-assets/Authorize+Zendesk+monday.png)\n\n- Select the **Workspaces** and the **Boards** you want to sync and click on **“Create Sync”** to activate it.\n\n[![Create Sync](https://assets.apps.strivelabs.co/public-assets/Create+Sync+monday+350px.png)](https://assets.apps.strivelabs.co/public-assets/Create+Sync+monday.png)\n\n**Note:** *The 2-way sync is available during the free trial or with the Sync Flow plan. [Learn more about pricing](https://strivelabs.ai/integrations/monday-com-by-strivelabs/#pricing).*\n\n**Need help? Reach out to us at [care@strivelabs.ai](mailto:care@strivelabs.ai).**\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1089784.apps.zdusercontent.com/1089784/assets/1765166148-0679392f1c0c14b29255efa4b0738440/logo-small.png","large_icon":"https://1089784.apps.zdusercontent.com/1089784/assets/1765166148-0679392f1c0c14b29255efa4b0738440/logo.png","screenshots":["https://1089784.apps.zdusercontent.com/1089784/assets/1765166148-0679392f1c0c14b29255efa4b0738440/screenshot-0.png","https://1089784.apps.zdusercontent.com/1089784/assets/1765166148-0679392f1c0c14b29255efa4b0738440/screenshot-1.png","https://1089784.apps.zdusercontent.com/1089784/assets/1765166148-0679392f1c0c14b29255efa4b0738440/screenshot-2.png"],"installation_count":50},{"id":1090004,"name":"SweetHawk Suite","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3117576,"app_id":1090004,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-04T21:19:49Z","updated_at":"2024-12-04T21:19:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551769,"app_id":1090004,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-16T20:36:15Z","updated_at":"2026-03-16T20:36:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4813,"entity_id":1090004,"app_id":1090004,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-04T21:19:50.000Z","updated_at":"2024-12-04T21:19:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":12,"average":5,"count":{"5":11,"3":1,"1":0,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[{"id":11,"name":"IT"}],"stripe_publishable_key":null,"created_at":"2024-12-04T21:19:48Z","updated_at":"2026-03-16T20:36:16Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[7,2],"date_published":"2024-12-13T16:30:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sweethawk.com/super-suite-pricing"},"location_names":["background","nav_bar"],"last_update_time":"2026-03-16T20:36:11Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Get all SweetHawk apps for a sweet price","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eGet a suite deal!\u003c/h1\u003e\n\n\u003cp\u003eWith this app you can easily install \u003cstrong\u003eany or all\u003c/strong\u003e of SweetHawk\u0026#39;s \u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=suite_app\u0026utm_content=apps_button\"\u003emany apps\u003c/a\u003e on the highest tier. Check our website for \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=suite_app\u0026utm_content=pricing_button\"\u003eplans and pricing\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eNo subscription needed for sandboxes\u003c/h3\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Get a suite deal! #\n\nWith this app you can easily install **any or all** of SweetHawk's [many apps](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=suite_app\u0026utm_content=apps_button) on the highest tier. Check our website for [plans and pricing](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=suite_app\u0026utm_content=pricing_button).\n\n### No subscription needed for sandboxes ###\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1090004.apps.zdusercontent.com/1090004/assets/1772407458-570b79521111a692aed2d55ba6468155/logo-small.png","large_icon":"https://1090004.apps.zdusercontent.com/1090004/assets/1772407458-570b79521111a692aed2d55ba6468155/logo.png","screenshots":["https://1090004.apps.zdusercontent.com/1090004/assets/1772407458-570b79521111a692aed2d55ba6468155/screenshot-0.png","https://1090004.apps.zdusercontent.com/1090004/assets/1772407458-570b79521111a692aed2d55ba6468155/screenshot-1.png","https://1090004.apps.zdusercontent.com/1090004/assets/1772407458-570b79521111a692aed2d55ba6468155/screenshot-2.png"],"installation_count":635},{"id":1090025,"name":"Admin Center","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3117607,"app_id":1090025,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-05T00:22:01Z","updated_at":"2024-12-05T00:22:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4814,"entity_id":1090025,"app_id":1090025,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-05T00:22:02.000Z","updated_at":"2024-12-05T00:22:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":9,"average":5,"count":{"5":7,"4":2,"1":0,"2":0,"3":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-05T00:22:00Z","updated_at":"2026-10-02T04:12:02Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2024-12-05T19:32:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-10-02T04:11:57Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Manage fields, triggers, macros, views, agents and apps without leaving Support","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eZendesk admin, without leaving Support\u003c/h1\u003e\n\n\u003cp\u003eEvery admin knows the dance: open Admin Center in a new tab, find the trigger, edit it, come back, refresh, repeat. SweetHawk\u0026#39;s \u003cstrong\u003eAdmin Center app\u003c/strong\u003e puts a fast, modern admin console straight into the Zendesk Support nav bar, so you can manage the things you touch every day right where you already work.\u003c/p\u003e\n\n\u003cp\u003eFields, forms, triggers, automations, macros, views, SLA policies, team members, groups, roles, apps, webhooks and account settings: all in clean, sortable, searchable tables, each with a full editor a click away.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=admin_center_app\u0026utm_content=banner\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app runs entirely inside Zendesk, using your account\u0026#39;s own API as the logged-in admin. There is no external service, nothing to configure and no data leaves Zendesk.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHome\u003c/strong\u003e - a guided start page with live counts for team members, groups, ticket fields, forms, triggers, macros, views and apps, and one-click shortcuts to add new ones.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTables that actually help\u003c/strong\u003e - sort any column, search across titles \u003cem\u003eand\u003c/em\u003e contents (a trigger\u0026#39;s conditions and actions, a macro\u0026#39;s comment text), filter by status, category or usage, and export to CSV.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull editors for everything\u003c/strong\u003e - create and edit ticket, user and organization fields, ticket forms, ticket statuses, triggers, automations, macros, views, SLA policies, schedules, dynamic content, brands, support addresses, groups, roles and webhooks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRule builder\u003c/strong\u003e - conditions and actions driven by Zendesk\u0026#39;s own definitions, with a rich-text editor for comments and email notifications and a placeholder picker.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUsage at a glance\u003c/strong\u003e - see how often each trigger and macro fired in the last hour, day, week and 30 days, and spot the active ones that never fire.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk actions\u003c/strong\u003e - activate, deactivate or delete many triggers, automations, macros, views or fields at once.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTeam members, groups and roles\u003c/strong\u003e - add agents, change roles and default groups, manage group membership in a matrix, and compare custom roles side by side.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eApps\u003c/strong\u003e - manage installed apps and their settings, upload private apps, and search the whole marketplace with quick install (including free trials of paid apps).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom objects\u003c/strong\u003e - browse and edit objects, their fields and their records.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccount settings, made readable\u003c/strong\u003e - settings grouped into plain-English sections, with a review step that shows every change from → to before anything is saved.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBookmarkable links\u003c/strong\u003e - every page and every object has its own URL, so you can link a colleague straight to a specific trigger, macro or view.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRespects your permissions\u003c/strong\u003e - the app only shows what your Zendesk role allows you to manage.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eWhy admins love it\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFaster\u003c/strong\u003e - no page reloads, no tab switching, no hunting through menus.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClearer\u003c/strong\u003e - see the whole picture of your triggers, macros or fields on one screen instead of one at a time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZero setup\u003c/strong\u003e - install it and it works. Nothing to connect, nothing to sync.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eGood to know\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdmin Center covers the most-used parts of Zendesk Support administration. For anything else, every page has a \u003cstrong\u003eManage in Admin Center\u003c/strong\u003e link that takes you to the right place in Zendesk\u0026#39;s own Admin Center.\u003c/li\u003e\n\u003cli\u003eAll changes are made through Zendesk\u0026#39;s public API as you, so they appear in Zendesk\u0026#39;s audit log like any other admin change.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows once and let Zendesk create the tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Zendesk admin, without leaving Support #\n\nEvery admin knows the dance: open Admin Center in a new tab, find the trigger, edit it, come back, refresh, repeat. SweetHawk's **Admin Center app** puts a fast, modern admin console straight into the Zendesk Support nav bar, so you can manage the things you touch every day right where you already work.\n\nFields, forms, triggers, automations, macros, views, SLA policies, team members, groups, roles, apps, webhooks and account settings: all in clean, sortable, searchable tables, each with a full editor a click away.\n\n[![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=admin_center_app\u0026utm_content=banner)\n\nThe app runs entirely inside Zendesk, using your account's own API as the logged-in admin. There is no external service, nothing to configure and no data leaves Zendesk.\n\n# Features #\n\n* **Home** - a guided start page with live counts for team members, groups, ticket fields, forms, triggers, macros, views and apps, and one-click shortcuts to add new ones.\n* **Tables that actually help** - sort any column, search across titles *and* contents (a trigger's conditions and actions, a macro's comment text), filter by status, category or usage, and export to CSV.\n* **Full editors for everything** - create and edit ticket, user and organization fields, ticket forms, ticket statuses, triggers, automations, macros, views, SLA policies, schedules, dynamic content, brands, support addresses, groups, roles and webhooks.\n* **Rule builder** - conditions and actions driven by Zendesk's own definitions, with a rich-text editor for comments and email notifications and a placeholder picker.\n* **Usage at a glance** - see how often each trigger and macro fired in the last hour, day, week and 30 days, and spot the active ones that never fire.\n* **Bulk actions** - activate, deactivate or delete many triggers, automations, macros, views or fields at once.\n* **Team members, groups and roles** - add agents, change roles and default groups, manage group membership in a matrix, and compare custom roles side by side.\n* **Apps** - manage installed apps and their settings, upload private apps, and search the whole marketplace with quick install (including free trials of paid apps).\n* **Custom objects** - browse and edit objects, their fields and their records.\n* **Account settings, made readable** - settings grouped into plain-English sections, with a review step that shows every change from → to before anything is saved.\n* **Bookmarkable links** - every page and every object has its own URL, so you can link a colleague straight to a specific trigger, macro or view.\n* **Respects your permissions** - the app only shows what your Zendesk role allows you to manage.\n\n# Why admins love it #\n\n* **Faster** - no page reloads, no tab switching, no hunting through menus.\n* **Clearer** - see the whole picture of your triggers, macros or fields on one screen instead of one at a time.\n* **Zero setup** - install it and it works. Nothing to connect, nothing to sync.\n\n# Good to know #\n\n* Admin Center covers the most-used parts of Zendesk Support administration. For anything else, every page has a **Manage in Admin Center** link that takes you to the right place in Zendesk's own Admin Center.\n* All changes are made through Zendesk's public API as you, so they appear in Zendesk's audit log like any other admin change.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\nWe take data privacy seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows once and let Zendesk create the tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1090025.apps.zdusercontent.com/1090025/assets/1790575999-55df82712186f9b2a2f88ba2a95a4965/logo-small.png","large_icon":"https://1090025.apps.zdusercontent.com/1090025/assets/1790575999-55df82712186f9b2a2f88ba2a95a4965/logo.png","screenshots":["https://1090025.apps.zdusercontent.com/1090025/assets/1790575999-55df82712186f9b2a2f88ba2a95a4965/screenshot-0.png","https://1090025.apps.zdusercontent.com/1090025/assets/1790575999-55df82712186f9b2a2f88ba2a95a4965/screenshot-1.png","https://1090025.apps.zdusercontent.com/1090025/assets/1790575999-55df82712186f9b2a2f88ba2a95a4965/screenshot-2.png"],"installation_count":174},{"id":1090306,"name":"SATRDÉ Self Service Portal","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":3118983,"app_id":1090306,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-05T21:59:16Z","updated_at":"2024-12-05T21:59:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4818,"entity_id":1090306,"app_id":1090306,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-05T21:59:17.000Z","updated_at":"2024-12-05T21:59:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-05T21:59:15Z","updated_at":"2025-04-04T00:12:37Z","terms_conditions_url":"https://satrde.com/terms","app_organization":{"id":2473,"name":"SATRDE","email":"dustin@satrde.com","website":"https://www.satrde.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[7,9,2],"date_published":"2024-12-10T17:01:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","modal","nav_bar"],"last_update_time":"2025-02-06T19:58:16Z","owner_id":269519,"author_name":"SATRDÉ","author_email":"info@satrde.com","author_url":"https://www.satrde.com/","short_description":"Manage your Zendesk subscription easily via the new SATRDÉ self-service portal.","long_description":"\u003cp\u003eIt\u0026#39;s time to take control and simplify your Zendesk experience—\u003cstrong\u003efor free\u003c/strong\u003e. 🚨\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eIntroducing the SATRDÉ Self-Service Portal\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eExclusively available \u003cstrong\u003efor free\u003c/strong\u003e to all SATRDÉ customers, our app puts the power back in your hands. With the SATRDÉ Self-Service Portal, you can:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Easily view all your Zendesk billing information\u003c/strong\u003e—no digging required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Request user additions, account upgrades, or downgrades\u003c/strong\u003e—all self-service.\u003c/p\u003e\n\n\u003cp\u003e3️⃣ \u003cstrong\u003eReach out to the SATRDÉ support team via chat\u003c/strong\u003e and get faster response times.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWho is this for?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👉🏼 \u003cstrong\u003eAre you a SATRDÉ customer looking to streamline your Zendesk account management?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e👉🏼 \u003cstrong\u003eWant faster responses from your dedicated SATRDÉ support when you need help?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you answered “Yes”, the \u003cstrong\u003eSATRDÉ Self-Service Portal is for you—and it\u0026#39;s completely free!\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👀 \u003cstrong\u003eIntuitive Dashboard:\u003c/strong\u003e Access a user-friendly dashboard for all your Zendesk account needs.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eInstant Billing Info:\u003c/strong\u003e View all your billing details at a glance—no more hunting through emails or invoices.\u003c/p\u003e\n\n\u003cp\u003e⚙️ \u003cstrong\u003eAutomated Requests:\u003c/strong\u003e Add or remove users, upgrade or downgrade plans with just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003eFast Support via Chat:\u003c/strong\u003e Connect with our support team for immediate assistance.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eGet more out of your Zendesk experience\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eOn top of simplifying account management, you can also:\u003c/p\u003e\n\n\u003cp\u003e🔔 \u003cstrong\u003eReal-Time Notifications:\u003c/strong\u003e Get instant updates on billing changes or account modifications.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eAnalytics Dashboard:\u003c/strong\u003e Monitor your account usage and usage-based products, and optimize your plan accordingly.\u003c/p\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eCustomizable Add-ons:\u003c/strong\u003e Tailor your Zendesk to fit your specific needs.\u003c/p\u003e\n\n\u003cp\u003e📞 \u003cstrong\u003ePriority Support:\u003c/strong\u003e Enjoy faster response times from our dedicated support team via chat.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQ\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I access the self-service portal?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It\u0026#39;s \u003cstrong\u003efree\u003c/strong\u003e for all SATRDÉ customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there any additional cost to use the app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eNope! The SATRDÉ Self-Service Portal is \u003cstrong\u003ecompletely free\u003c/strong\u003e for all our customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long does the setup take?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSetup is a breeze—install the app, log in, and you\u0026#39;re good to go in less than a minute.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow secure is my billing and account information?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eData security is our top priority. Here\u0026#39;s how we keep your information secure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Encryption:\u003c/strong\u003e We use secure encryption protocols to protect your data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e We comply with GDPR and other data protection regulations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I still contact SATRDÉ support the traditional way?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes the app work with all Zendesk accounts?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe SATRDÉ Self-Service Portal is designed exclusively for SATRDÉ customers using Zendesk. If you\u0026#39;re not yet a SATRDÉ Zendesk customer, contact us and we\u0026#39;ll be happy to assist.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does the app handle account upgrades and downgrades?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You\u0026#39;ll receive a confirmation once the process is complete.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho are you guys?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSATRDÉ is a leading Zendesk Reseller and Premier Partner. We\u0026#39;ve been helping businesses optimize their customer service platforms for over a decade. Our mission is to make your Zendesk experience as smooth and efficient as possible.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eReady to simplify your Zendesk management—for free?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eInstall the \u003cstrong\u003eSATRDÉ Self-Service Portal\u003c/strong\u003e now and take the hassle out of account management. It\u0026#39;s \u003cstrong\u003ecompletely free\u003c/strong\u003e for all SATRDÉ customers!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your self-service portal\u003c/p\u003e\n","raw_long_description":"It's time to take control and simplify your Zendesk experience—**for free**. 🚨\n\n---\n\n## **Introducing the SATRDÉ Self-Service Portal**\n\nExclusively available **for free** to all SATRDÉ customers, our app puts the power back in your hands. With the SATRDÉ Self-Service Portal, you can:\n\n**- Easily view all your Zendesk billing information**—no digging required.\n\n**- Request user additions, account upgrades, or downgrades**—all self-service.\n\n3️⃣ **Reach out to the SATRDÉ support team via chat** and get faster response times.\n\n---\n\n## **Who is this for?**\n\n👉🏼 **Are you a SATRDÉ customer looking to streamline your Zendesk account management?**\n\n👉🏼 **Want faster responses from your dedicated SATRDÉ support when you need help?**\n\nIf you answered “Yes”, the **SATRDÉ Self-Service Portal is for you—and it's completely free!**\n\n---\n\n## **How does it work?**\n\n👀 **Intuitive Dashboard:** Access a user-friendly dashboard for all your Zendesk account needs.\n\n💡 **Instant Billing Info:** View all your billing details at a glance—no more hunting through emails or invoices.\n\n⚙️ **Automated Requests:** Add or remove users, upgrade or downgrade plans with just a few clicks.\n\n💬 **Fast Support via Chat:** Connect with our support team for immediate assistance.\n\n---\n\n## **Get more out of your Zendesk experience**\n\nOn top of simplifying account management, you can also:\n\n🔔 **Real-Time Notifications:** Get instant updates on billing changes or account modifications.\n\n📊 **Analytics Dashboard:** Monitor your account usage and usage-based products, and optimize your plan accordingly.\n\n🎯 **Customizable Add-ons:** Tailor your Zendesk to fit your specific needs.\n\n📞 **Priority Support:** Enjoy faster response times from our dedicated support team via chat.\n\n---\n\n## **FAQ**\n\n**How do I access the self-service portal?**\n\nSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It's **free** for all SATRDÉ customers.\n\n---\n\n**Is there any additional cost to use the app?**\n\nNope! The SATRDÉ Self-Service Portal is **completely free** for all our customers.\n\n---\n\n**How long does the setup take?**\n\nSetup is a breeze—install the app, log in, and you're good to go in less than a minute.\n\n---\n\n**How secure is my billing and account information?**\n\nData security is our top priority. Here's how we keep your information secure:\n\n- **Advanced Encryption:** We use secure encryption protocols to protect your data.\n- **Compliance:** We comply with GDPR and other data protection regulations.\n\n**Can I still contact SATRDÉ support the traditional way?**\n\nAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\n\n---\n\n**Does the app work with all Zendesk accounts?**\n\nThe SATRDÉ Self-Service Portal is designed exclusively for SATRDÉ customers using Zendesk. If you're not yet a SATRDÉ Zendesk customer, contact us and we'll be happy to assist.\n\n---\n\n**How does the app handle account upgrades and downgrades?**\n\nWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You'll receive a confirmation once the process is complete.\n\n---\n\n**Who are you guys?**\n\nSATRDÉ is a leading Zendesk Reseller and Premier Partner. We've been helping businesses optimize their customer service platforms for over a decade. Our mission is to make your Zendesk experience as smooth and efficient as possible.\n\n---\n\n## **Ready to simplify your Zendesk management—for free?**\n\nInstall the **SATRDÉ Self-Service Portal** now and take the hassle out of account management. It's **completely free** for all SATRDÉ customers!\n","raw_installation_instructions":"Install the app and open the navigation bar window to get access to your self-service portal","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1090306.apps.zdusercontent.com/1090306/assets/1738861585-11332ca2ca852f22a5af5c3166f6bca3/logo-small.png","large_icon":"https://1090306.apps.zdusercontent.com/1090306/assets/1738861585-11332ca2ca852f22a5af5c3166f6bca3/logo.png","screenshots":["https://1090306.apps.zdusercontent.com/1090306/assets/1738861585-11332ca2ca852f22a5af5c3166f6bca3/screenshot-0.png","https://1090306.apps.zdusercontent.com/1090306/assets/1738861585-11332ca2ca852f22a5af5c3166f6bca3/screenshot-1.png","https://1090306.apps.zdusercontent.com/1090306/assets/1738861585-11332ca2ca852f22a5af5c3166f6bca3/screenshot-2.png"],"installation_count":21},{"id":1092556,"name":"KiteSuite","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3124722,"app_id":1092556,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-16T05:28:42Z","updated_at":"2024-12-16T05:28:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4828,"entity_id":1092556,"app_id":1092556,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-16T05:28:43.000Z","updated_at":"2024-12-16T05:28:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-16T05:28:39Z","updated_at":"2026-06-08T20:49:55Z","terms_conditions_url":null,"app_organization":{"id":6751,"name":"KiteSuite","email":"support@kitesuite.com","website":"https://kitesuite.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-01-03T16:23:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://kitesuite.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-08T20:49:46Z","owner_id":269519,"author_name":"KiteSuite","author_email":"app@kitesuite.com","author_url":"https://kitesuite.com","short_description":"Convert Zendesk tickets into KiteSuite items effortlessly.","long_description":"\u003cp\u003eKiteSuite is a robust and user-friendly productivity platform that empowers teams to organize their work efficiently and accomplish their goals with ease.\u003cbr\u003e\nBy integrating seamlessly with Zendesk, KiteSuite enables your support team to manage tickets and items effortlessly, fostering better collaboration and driving productivity to new heights.\u003c/p\u003e\n\n\u003ch2\u003eFeatures:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLink Tickets to Items\u003c/strong\u003e – Effortlessly link multiple KiteSuite items to a Zendesk ticket, providing instant access to item statuses and IDs for quick and efficient tracking.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate New Items\u003c/strong\u003e – Seamlessly transform your ticket details into KiteSuite items. Assign team members and set due dates—all without leaving Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBidirectional Sync\u003c/strong\u003e – Receive automatic updates whenever a ticket is connected to an item, ensuring real-time synchronization and seamless coordination across platforms.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStart improving your team\u0026#39;s productivity with KiteSuite! Sign up for free at \u003ca href=\"https://app.kitesuite.com\"\u003ehttps://app.kitesuite.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy:\u003c/h2\u003e\n\n\u003cp\u003eKiteSuite accesses only the Zendesk ticket data necessary to provide integration functionality, including ticket ID, subject, status, and requester email. This data is transmitted securely over HTTPS and stored in KiteSuite solely to enable task creation and synchronization.\u003c/p\u003e\n\n\u003cp\u003eKiteSuite does not sell, share, or expose customer data to unauthorized third parties. Authentication is handled exclusively through OAuth 2.0 — no API keys are stored. Data is retained only while the integration is active and is permanently deleted upon disconnection.\u003c/p\u003e\n\n\u003cp\u003eFor full details on how we handle your data, please review our Privacy Policy: https://kitesuite.com/privacy-policy\u003c/p\u003e\n\n\u003cp\u003eFor support or data-related inquiries, contact us at: app@kitesuite.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick the Install button to add KiteSuite to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eOpen a ticket and click the KiteSuite icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eYou will be prompted to connect your KiteSuite account via OAuth — no API key required.\u003c/li\u003e\n\u003cli\u003eOnce connected, you can create and link KiteSuite items directly from any Zendesk ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you don\u0026#39;t have a KiteSuite account, sign up for free at \u003ca href=\"https://app.kitesuite.com\"\u003ehttps://app.kitesuite.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"KiteSuite is a robust and user-friendly productivity platform that empowers teams to organize their work efficiently and accomplish their goals with ease.\nBy integrating seamlessly with Zendesk, KiteSuite enables your support team to manage tickets and items effortlessly, fostering better collaboration and driving productivity to new heights.\n\n## Features:\n\n* **Link Tickets to Items** – Effortlessly link multiple KiteSuite items to a Zendesk ticket, providing instant access to item statuses and IDs for quick and efficient tracking.\n\n* **Create New Items** – Seamlessly transform your ticket details into KiteSuite items. Assign team members and set due dates—all without leaving Zendesk.\n\n* **Bidirectional Sync** – Receive automatic updates whenever a ticket is connected to an item, ensuring real-time synchronization and seamless coordination across platforms.\n\nStart improving your team's productivity with KiteSuite! Sign up for free at [https://app.kitesuite.com](https://app.kitesuite.com).\n\n## Data \u0026 Privacy:\n\nKiteSuite accesses only the Zendesk ticket data necessary to provide integration functionality, including ticket ID, subject, status, and requester email. This data is transmitted securely over HTTPS and stored in KiteSuite solely to enable task creation and synchronization.\n\nKiteSuite does not sell, share, or expose customer data to unauthorized third parties. Authentication is handled exclusively through OAuth 2.0 — no API keys are stored. Data is retained only while the integration is active and is permanently deleted upon disconnection.\n\nFor full details on how we handle your data, please review our Privacy Policy: https://kitesuite.com/privacy-policy\n\nFor support or data-related inquiries, contact us at: app@kitesuite.com","raw_installation_instructions":"1. Click the Install button to add KiteSuite to your Zendesk account.\n2. Open a ticket and click the KiteSuite icon in the sidebar.\n3. You will be prompted to connect your KiteSuite account via OAuth — no API key required.\n4. Once connected, you can create and link KiteSuite items directly from any Zendesk ticket.\n\nIf you don't have a KiteSuite account, sign up for free at [https://app.kitesuite.com](https://app.kitesuite.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1092556.apps.zdusercontent.com/1092556/assets/1780483062-e72b7424f9e45cebcb5fe5a88a43c687/logo-small.png","large_icon":"https://1092556.apps.zdusercontent.com/1092556/assets/1780483062-e72b7424f9e45cebcb5fe5a88a43c687/logo.png","screenshots":["https://1092556.apps.zdusercontent.com/1092556/assets/1780483062-e72b7424f9e45cebcb5fe5a88a43c687/screenshot-0.png","https://1092556.apps.zdusercontent.com/1092556/assets/1780483062-e72b7424f9e45cebcb5fe5a88a43c687/screenshot-1.png","https://1092556.apps.zdusercontent.com/1092556/assets/1780483062-e72b7424f9e45cebcb5fe5a88a43c687/screenshot-2.png"],"installation_count":1},{"id":1092780,"name":"Rakuten Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3125318,"app_id":1092780,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125313,"app_id":1092780,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3125314,"app_id":1092780,"name":"rakutenOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125315,"app_id":1092780,"name":"rakutenLogin","kind":"text","required":true,"position":3,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125316,"app_id":1092780,"name":"rakutenToken","kind":"text","required":true,"position":4,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3125317,"app_id":1092780,"name":"rakutenDisplayFor","kind":"text","required":false,"position":5,"created_at":"2024-12-16T21:36:41Z","updated_at":"2024-12-16T21:36:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4830,"entity_id":1092780,"app_id":1092780,"amount":200,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HxHfvKXyRslQ5NHzBZ6joYC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1430,"cost_type":"CostStripe","active":true,"created_at":"2024-12-16T21:36:43.000Z","updated_at":"2024-12-16T21:36:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5650,"entity_id":1092780,"app_id":1092780,"amount":200,"name":"Standard","description":"\u003cp\u003ePlease contact us for bundled pricing with the messaging module (Marketplace channels)\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6niEKXyRslQ5NH9zYOvTvd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1633,"cost_type":"CostStripe","active":true,"created_at":"2026-03-24T15:21:17.000Z","updated_at":"2026-03-24T15:21:17.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-16T21:36:39Z","updated_at":"2026-03-24T15:21:22Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2024-12-19T17:16:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-24T15:21:15Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Rakuten","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Rakuten Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003ethe Rakuten marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Rakuten marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/connect-Rakuten-and-zendesk/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Rakuten\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Rakuten transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your Rakuten login.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in your Rakuten token.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Rakuten Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **the Rakuten marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Rakuten marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/connect-Rakuten-and-zendesk/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Rakuten\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Rakuten transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your Rakuten login.\n\n__Step 4:__ Fill in your Rakuten token.\n\n__Step 5:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1092780.apps.zdusercontent.com/1092780/assets/1772618941-863a62d156e86224830a3274ca235346/logo-small.png","large_icon":"https://1092780.apps.zdusercontent.com/1092780/assets/1772618941-863a62d156e86224830a3274ca235346/logo.png","screenshots":["https://1092780.apps.zdusercontent.com/1092780/assets/1772618941-863a62d156e86224830a3274ca235346/screenshot-0.png","https://1092780.apps.zdusercontent.com/1092780/assets/1772618941-863a62d156e86224830a3274ca235346/screenshot-1.png","https://1092780.apps.zdusercontent.com/1092780/assets/1772618941-863a62d156e86224830a3274ca235346/screenshot-2.png"],"installation_count":1},{"id":1092781,"name":"Kaufland Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3125324,"app_id":1092781,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-16T21:38:39Z","updated_at":"2024-12-16T21:38:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125319,"app_id":1092781,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2024-12-16T21:38:38Z","updated_at":"2024-12-16T21:38:38Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3125320,"app_id":1092781,"name":"kauflandOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2024-12-16T21:38:39Z","updated_at":"2024-12-16T21:38:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125321,"app_id":1092781,"name":"kauflandKey","kind":"text","required":true,"position":3,"created_at":"2024-12-16T21:38:39Z","updated_at":"2024-12-16T21:38:39Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3125322,"app_id":1092781,"name":"kauflandSecret","kind":"text","required":true,"position":4,"created_at":"2024-12-16T21:38:39Z","updated_at":"2024-12-16T21:38:39Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3125323,"app_id":1092781,"name":"kauflandDisplayFor","kind":"text","required":false,"position":5,"created_at":"2024-12-16T21:38:39Z","updated_at":"2024-12-16T21:38:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4831,"entity_id":1092781,"app_id":1092781,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HxHfvKXyRslQ5NHzBZ6joYC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1431,"cost_type":"CostStripe","active":false,"created_at":"2024-12-16T21:38:41.000Z","updated_at":"2024-12-16T21:38:41.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5623,"entity_id":1092781,"app_id":1092781,"amount":200,"name":"Standard","description":"\u003cp\u003ePlease contact us for bundled pricing with the messaging module (Marketplace channels)\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6ni9KXyRslQ5NHqcxUPcfh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1627,"cost_type":"CostStripe","active":true,"created_at":"2026-03-16T16:25:47.000Z","updated_at":"2026-03-16T16:25:47.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-16T21:38:36Z","updated_at":"2026-03-16T16:25:53Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2024-12-17T19:01:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-16T16:25:43Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Kaufland","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Kaufland Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany Kaufland marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct Tracking Access:\u003c/strong\u003e Access comprehensive parcel tracking details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Kaufland marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/connect-kaufland-and-zendesk/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Kaufland\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Kaufland transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your Kaufland client key.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in your Kaufland client secret.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Kaufland Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any Kaufland marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product Tracking Access:** Access comprehensive parcel tracking details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Kaufland marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/connect-kaufland-and-zendesk/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Kaufland\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Kaufland transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your Kaufland client key.\n\n__Step 4:__ Fill in your Kaufland client secret.\n\n__Step 5:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1092781.apps.zdusercontent.com/1092781/assets/1772619387-cee8dbbc1345da0d2a580b1668927792/logo-small.png","large_icon":"https://1092781.apps.zdusercontent.com/1092781/assets/1772619387-cee8dbbc1345da0d2a580b1668927792/logo.png","screenshots":["https://1092781.apps.zdusercontent.com/1092781/assets/1772619387-cee8dbbc1345da0d2a580b1668927792/screenshot-0.png","https://1092781.apps.zdusercontent.com/1092781/assets/1772619387-cee8dbbc1345da0d2a580b1668927792/screenshot-1.png","https://1092781.apps.zdusercontent.com/1092781/assets/1772619387-cee8dbbc1345da0d2a580b1668927792/screenshot-2.png"],"installation_count":17},{"id":1092782,"name":"Backmarket Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3125329,"app_id":1092782,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-16T21:39:44Z","updated_at":"2024-12-16T21:39:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125325,"app_id":1092782,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2024-12-16T21:39:43Z","updated_at":"2024-12-16T21:39:43Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3125326,"app_id":1092782,"name":"backmarketOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2024-12-16T21:39:43Z","updated_at":"2024-12-16T21:39:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3125327,"app_id":1092782,"name":"backmarketToken","kind":"text","required":true,"position":3,"created_at":"2024-12-16T21:39:43Z","updated_at":"2024-12-16T21:39:43Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3125328,"app_id":1092782,"name":"backmarketDisplayFor","kind":"text","required":false,"position":4,"created_at":"2024-12-16T21:39:44Z","updated_at":"2024-12-16T21:39:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4832,"entity_id":1092782,"app_id":1092782,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HxHfvKXyRslQ5NHzBZ6joYC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1432,"cost_type":"CostStripe","active":false,"created_at":"2024-12-16T21:39:45.000Z","updated_at":"2024-12-16T21:39:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5602,"entity_id":1092782,"app_id":1092782,"amount":200,"name":"Standard","description":"\u003cp\u003eContact us for bundled prices with the messaging module (Marketplace Channels app)\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6ni7KXyRslQ5NHjaOmNGFI","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1620,"cost_type":"CostStripe","active":true,"created_at":"2026-03-09T23:14:11.000Z","updated_at":"2026-03-09T23:14:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-16T21:39:42Z","updated_at":"2026-03-09T23:14:16Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2024-12-17T19:04:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-03-09T23:14:09Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Backmarket","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Backmarket Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003ethe Backmarket marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct Tracking Access:\u003c/strong\u003e Access comprehensive parcel tracking details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Backmarket marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/connect-backmarket-and-zendesk/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Backmarket\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Backmarket transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore using the app, please make sure to grant access to Volvox to your API (as described in \u003ca href=\"https://developer.backmarket-io.net/tutorial\"\u003eBackmarket tutorial\u003c/a\u003e). Then, simply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your Backmarket token.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Backmarket Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **the Backmarket marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product Tracking Access:** Access comprehensive parcel tracking details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Backmarket marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/connect-backmarket-and-zendesk/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Backmarket\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Backmarket transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Before using the app, please make sure to grant access to Volvox to your API (as described in [Backmarket tutorial](https://developer.backmarket-io.net/tutorial)). Then, simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your Backmarket token.\n\n__Step 4:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1092782.apps.zdusercontent.com/1092782/assets/1772611068-23b88b179b215f898c9cb93d4c1a944d/logo-small.png","large_icon":"https://1092782.apps.zdusercontent.com/1092782/assets/1772611068-23b88b179b215f898c9cb93d4c1a944d/logo.png","screenshots":["https://1092782.apps.zdusercontent.com/1092782/assets/1772611068-23b88b179b215f898c9cb93d4c1a944d/screenshot-0.png","https://1092782.apps.zdusercontent.com/1092782/assets/1772611068-23b88b179b215f898c9cb93d4c1a944d/screenshot-1.png","https://1092782.apps.zdusercontent.com/1092782/assets/1772611068-23b88b179b215f898c9cb93d4c1a944d/screenshot-2.png"],"installation_count":0},{"id":1093022,"name":"Stacksync","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-17T15:46:55Z","updated_at":"2026-09-14T17:58:32Z","terms_conditions_url":null,"app_organization":{"id":6713,"name":"StackSync","email":"integrations@stacksync.cloud","website":"https://stacksync.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-14T17:58:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.stacksync.com/pricing"},"location_names":[],"last_update_time":"2026-09-02T17:52:45Z","owner_id":269519,"author_name":"Stacksync","author_email":"hello@stacksync.com","author_url":"https://www.stacksync.com/","short_description":"Real-time, bidirectional data sync between Zendesk and your databases.","long_description":"\u003ch3\u003eAbout Stacksync\u003c/h3\u003e\n\n\u003cp\u003eStacksync is a no-code platform that enables real-time, bidirectional data synchronization between CRMs and databases, simplifying complex integrations without the need for extensive development time. Stacksync allows you to manipulate your Zendesk data through your database.  \u003c/p\u003e\n\n\u003ch3\u003eZendesk-Stacksync Connector\u003c/h3\u003e\n\n\u003cp\u003eThe Zendesk-Stacksync Connector seamlessly integrates Zendesk with your existing systems, ensuring that support tickets, customer information, and other critical data are consistently updated across all platforms. This integration enhances operational efficiency and provides a unified view of customer interactions.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time, Two-Way Sync:\u003c/strong\u003e automatically synchronize data between Zendesk and other applications, ensuring up-to-date information across all platforms.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo-Code Setup:\u003c/strong\u003e easily configure integrations without writing code, reducing implementation time and costs.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eScalability:\u003c/strong\u003e auto-scales with your business growth, ensuring consistent performance as data volumes increase.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity and Compliance:\u003c/strong\u003e built with security best practices, offering GDPR, HIPAA, SOC 2 Type II, and CCPA compliance to keep your data safe. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Support:\u003c/strong\u003e access comprehensive customer data within Zendesk, enabling personalized and efficient service.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOperational Efficiency:\u003c/strong\u003e reduce manual data entry and errors, allowing your team to focus on strategic initiatives.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Data Management:\u003c/strong\u003e maintain a single source of truth across all systems, improving decision-making and reporting. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorkflows:\u003c/strong\u003e in addition to seamless data synchronization, Stacksync users can also design and manage workflows using no-code modules to automate routine tasks and improve efficiency. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eTo provide the sync service, the connector accesses only the Zendesk Support and Guide data you configure for synchronization — for example tickets, ticket comments, users, groups, organizations, ticket forms, satisfaction ratings, custom object records, and Help Center articles. Authentication uses OAuth 2.0: Stacksync never sees or stores your Zendesk sign-in details, and you can revoke access at any time from your Zendesk Admin Center.  \u003c/p\u003e\n\n\u003cp\u003eCustomer data is encrypted in transit and at rest, is processed solely to provide the synchronization and workflow features you configure, and is never sold. It is shared only with the subprocessors required to operate the service, under GDPR, HIPAA, SOC 2 Type II, and CCPA-compliant controls. Credentials are stored encrypted and are deleted when you remove the connection.  \u003c/p\u003e\n\n\u003cp\u003eFor full details on how we collect, process, store, and protect customer data, see the \u003ca href=\"https://www.stacksync.com/privacy-policy\"\u003eStacksync Privacy Policy\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGetting Started:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eExperience the benefits of seamless data integration with the Zendesk-Stacksync Connector. \u003ca href=\"https://www.stacksync.com/\"\u003eSign up for a free trial today\u003c/a\u003e and streamline your customer support operations. \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eNote: Ensure that your systems meet the necessary requirements for integration. For detailed setup instructions and support, refer to our \u003ca href=\"https://docs.stacksync.com/connectors/zendesk/\"\u003edocumentation\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog into your Stacksync account.\u003c/li\u003e\n\u003cli\u003eNavigate to \u0026#39;Connections\u0026#39; and click on \u0026#39;Create new connection\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSearch for \u0026#39;Zendesk\u0026#39; and select it.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (found in your Zendesk dashboard URL: http://{sub\u003cem\u003edomain\u003c/em\u003ename}.zendesk.com).\u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Authorize App\u0026#39; to grant Stacksync access to your Zendesk account.\u003c/li\u003e\n\u003cli\u003eOnce authorized, configure your synchronization settings as needed.\u003c/li\u003e\n\u003cli\u003eSave the configuration to initiate the sync process.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About Stacksync  \n\nStacksync is a no-code platform that enables real-time, bidirectional data synchronization between CRMs and databases, simplifying complex integrations without the need for extensive development time. Stacksync allows you to manipulate your Zendesk data through your database.  \n\n### Zendesk-Stacksync Connector  \n\nThe Zendesk-Stacksync Connector seamlessly integrates Zendesk with your existing systems, ensuring that support tickets, customer information, and other critical data are consistently updated across all platforms. This integration enhances operational efficiency and provides a unified view of customer interactions.  \n\n**Key Features:**  \n\n* **Real-Time, Two-Way Sync:** automatically synchronize data between Zendesk and other applications, ensuring up-to-date information across all platforms.  \n* **No-Code Setup:** easily configure integrations without writing code, reducing implementation time and costs.   \n* **Scalability:** auto-scales with your business growth, ensuring consistent performance as data volumes increase.  \n* **Security and Compliance:** built with security best practices, offering GDPR, HIPAA, SOC 2 Type II, and CCPA compliance to keep your data safe. \n\n**Benefits:** \n\n* **Enhanced Customer Support:** access comprehensive customer data within Zendesk, enabling personalized and efficient service.  \n* **Operational Efficiency:** reduce manual data entry and errors, allowing your team to focus on strategic initiatives.  \n* **Unified Data Management:** maintain a single source of truth across all systems, improving decision-making and reporting. \n* **Workflows:** in addition to seamless data synchronization, Stacksync users can also design and manage workflows using no-code modules to automate routine tasks and improve efficiency. \n\n### Data Handling \u0026 Privacy  \n\nTo provide the sync service, the connector accesses only the Zendesk Support and Guide data you configure for synchronization — for example tickets, ticket comments, users, groups, organizations, ticket forms, satisfaction ratings, custom object records, and Help Center articles. Authentication uses OAuth 2.0: Stacksync never sees or stores your Zendesk sign-in details, and you can revoke access at any time from your Zendesk Admin Center.  \n\nCustomer data is encrypted in transit and at rest, is processed solely to provide the synchronization and workflow features you configure, and is never sold. It is shared only with the subprocessors required to operate the service, under GDPR, HIPAA, SOC 2 Type II, and CCPA-compliant controls. Credentials are stored encrypted and are deleted when you remove the connection.  \n\nFor full details on how we collect, process, store, and protect customer data, see the [Stacksync Privacy Policy](https://www.stacksync.com/privacy-policy).  \n\n**Getting Started:**  \n\nExperience the benefits of seamless data integration with the Zendesk-Stacksync Connector. [Sign up for a free trial today](https://www.stacksync.com/) and streamline your customer support operations. \n\n*Note: Ensure that your systems meet the necessary requirements for integration. For detailed setup instructions and support, refer to our [documentation](https://docs.stacksync.com/connectors/zendesk/).*","raw_installation_instructions":"1. Log into your Stacksync account.\n2. Navigate to 'Connections' and click on 'Create new connection'.\n3. Search for 'Zendesk' and select it.\n4. Enter your Zendesk subdomain (found in your Zendesk dashboard URL: http://{sub_domain_name}.zendesk.com).\n5. Click 'Authorize App' to grant Stacksync access to your Zendesk account.\n6. Once authorized, configure your synchronization settings as needed.\n7. 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If you\u0026#39;re not yet a LaPlante Zendesk customer, contact us and we\u0026#39;ll be happy to assist.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does the app handle account upgrades and downgrades?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You\u0026#39;ll receive a confirmation once the process is complete.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho are you guys?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLaPlante is a leading Zendesk Reseller and Premier Partner. We\u0026#39;ve been helping businesses optimize their customer service platforms for over a decade. 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With the LaPlante Self-Service Portal, you can:\n\n**- Easily view all your Zendesk billing information**—no digging required.\n\n**- Request user additions, account upgrades, or downgrades**—all self-service.\n\n3️⃣ **Reach out to the LaPlante support team via chat** and get faster response times.\n\n---\n\n## **Who is this for?**\n\n👉🏼 **Are you a LaPlante customer looking to streamline your Zendesk account management?**\n\n👉🏼 **Want faster responses from your dedicated LaPlante support when you need help?**\n\nIf you answered “Yes”, the **LaPlante Self-Service Portal is for you—and it's completely free!**\n\n---\n\n## **How does it work?**\n\n👀 **Intuitive Dashboard:** Access a user-friendly dashboard for all your Zendesk account needs.\n\n💡 **Instant Billing Info:** View all your billing details at a glance—no more hunting through emails or invoices.\n\n⚙️ **Automated Requests:** Add or remove users, upgrade or downgrade plans with just a few clicks.\n\n💬 **Fast Support via Chat:** Connect with our support team for immediate assistance.\n\n---\n\n## **Get more out of your Zendesk experience**\n\nOn top of simplifying account management, you can also:\n\n🔔 **Real-Time Notifications:** Get instant updates on billing changes or account modifications.\n\n📊 **Analytics Dashboard:** Monitor your account usage and usage-based products, and optimize your plan accordingly.\n\n🎯 **Customizable Add-ons:** Tailor your Zendesk to fit your specific needs.\n\n📞 **Priority Support:** Enjoy faster response times from our dedicated support team via chat.\n\n---\n\n## **FAQ**\n\n**How do I access the self-service portal?**\n\nSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It's **free** for all LaPlante customers.\n\n---\n\n**Is there any additional cost to use the app?**\n\nNope! The LaPlante Self-Service Portal is **completely free** for all our customers.\n\n---\n\n**How long does the setup take?**\n\nSetup is a breeze—install the app, log in, and you're good to go in less than a minute.\n\n---\n\n**How secure is my billing and account information?**\n\nData security is our top priority. Here's how we keep your information secure:\n\n- **Advanced Encryption:** We use secure encryption protocols to protect your data.\n- **Compliance:** We comply with GDPR and other data protection regulations.\n\n**Can I still contact LaPlante support the traditional way?**\n\nAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\n\n---\n\n**Does the app work with all Zendesk accounts?**\n\nThe LaPlante Self-Service Portal is designed exclusively for LaPlante customers using Zendesk. 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Do you want to attribute traffic from Zendesk properly?\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ewell, now you can!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith UTM Coach Autotagger you’ll never have to worry again about whether the traffic coming from your support emails is properly tagged and thus attributed. \u003c/p\u003e\n\n\u003cp\u003eAlso, this app will enable you to add userlevel tracking for CDP’s, analytics and other systems. \u003c/p\u003e\n\n\u003cp\u003eThis gives you and your organization instant benefits:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIt helps you analyze the ROPO effect.\u003c/li\u003e\n\u003cli\u003eMap the customer journey cross device and cross platform.\u003c/li\u003e\n\u003cli\u003ePersonalize landing pages and offer optimal user experiences from support to web and beyond.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe greatest benefit of UTM Autotagger is that all tagging is done automagically. This means you don’t have to bore your support agents with technical instructions, tagging rules and process-changes that slow them down. \u003c/p\u003e\n\n\u003cp\u003eWhile UTM Coach was founded to help organizations with upping their UTM tagging game through analyzing, correcting and advising we do believe its best to prevent tagging mistakes from happening.\u003c/p\u003e\n\n\u003cp\u003e###Data Handling \u0026amp; Privacy\u003cbr\u003e\n UTM Coach Autotagger does not save, store or process any of your data. Your Coach is only here to help you format those outgoing links in a clear trackable way without the hassle that used to be. Your Coach only lives inside your Zendesk Support Portal without any call backs or live links to the outside world. Its just pure 1-on-1 coaching. For more information, see our \u003ca href=\"https://utmcoach.nl/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation instructions\u003c/h3\u003e\n\n\u003cp\u003eUsing UTM Coach Autotagger for Zendesk Support is, summarized, as simple as: installing the app and setting up the parameters to match your tracking needs.\u003cbr\u003e\nFollow the instructions below and you\u0026#39;ll be attributing all traffic from your emails in no time!\u003c/p\u003e\n\n\u003ch4\u003eWe\u0026#39;ll go through all possible settings:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eSet your default (base) URL. For our website it is \u003cem\u003ehttps://www.utmcoach.nl\u003c/em\u003e, if you run nike.com it would be \u003cem\u003ehttps://nike.com\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eChange the UTM medium and source to your preferred values. In most cases (99/100) the default value (email/zendesk) are perfect.\u003c/li\u003e\n\u003cli\u003eSetup your Campaign. You have two options: \n\n\u003col\u003e\n\u003cli\u003e Set a static value (eg. support).\u003c/li\u003e\n\u003cli\u003e Set a dynamic value that refers to a ticket field or a custom user field. See https://www.utmcoach.nl/autotagger-for-zendesk-support/ for detailed instructions. Say you have a custom field with a customer segment (with the field id \u003cem\u003e20878199726993\u003c/em\u003e) you would like to use, then you could insert \u003cstrong\u003e%ticket.custom_fields.20878199726993%\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e If you have a few campaign-values that your agents use regularly, you could setup those options in the UTM Campaign Options field. But be aware, those values can not be used in the automagically tagging. Cause UTM Coach has no notion to why and when to use which option.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e Set up any extra custom query-parameters you would like to add to your trackable links. s. For instance for recognition of users on landing. Insert as an JSON object. Use placeholders to dynamically insert values. E.G. {\u0026quot;emailhash\u0026quot;:\u0026quot;%emailhash%\u0026quot;, \u0026quot;name\u0026quot;:\u0026quot;%requester.name%\u0026quot;}. See our website (https://www.utmcoach.nl/autotagger-for-zendesk-support/) for detailed help.\u003c/li\u003e\n\u003cli\u003e If you want to make use of our automagically tagging, make sure to check the \u003cem\u003e\u0026quot;Autotag on Send\u0026quot;-checkbox\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003e If you have one or multiple domains to be used for autotagging (opposed to tagging every link in the message) use the designated field to insert your taggable domains in a comma-seperated string. Eg. \u003cem\u003eutmcoach.nl,utmcoach.com,utm.coach\u003c/em\u003e. It is strongle recommended to insert at least one domainname here.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIn case you need any additional help in setting up your UTM Coach Autotagger, fine-tuning or levelling up your tagging game feel free to reach out via our website.\u003c/p\u003e\n","raw_long_description":"### UTM Coach Autotagger for Zendesk\n\n*Have you ever wondered what the impact of your Zendesk-efforts are? Ever wished you could quantify its role in your marketing- and sales mix? Do you want to attribute traffic from Zendesk properly?*\n\n**well, now you can!**\n\nWith UTM Coach Autotagger you’ll never have to worry again about whether the traffic coming from your support emails is properly tagged and thus attributed. \n\nAlso, this app will enable you to add userlevel tracking for CDP’s, analytics and other systems. \n\nThis gives you and your organization instant benefits:\n\n- It helps you analyze the ROPO effect.\n- Map the customer journey cross device and cross platform.\n- Personalize landing pages and offer optimal user experiences from support to web and beyond.\n\nThe greatest benefit of UTM Autotagger is that all tagging is done automagically. This means you don’t have to bore your support agents with technical instructions, tagging rules and process-changes that slow them down. \n\nWhile UTM Coach was founded to help organizations with upping their UTM tagging game through analyzing, correcting and advising we do believe its best to prevent tagging mistakes from happening.\n\n ###Data Handling \u0026 Privacy\n UTM Coach Autotagger does not save, store or process any of your data. Your Coach is only here to help you format those outgoing links in a clear trackable way without the hassle that used to be. Your Coach only lives inside your Zendesk Support Portal without any call backs or live links to the outside world. Its just pure 1-on-1 coaching. For more information, see our [Privacy Policy](https://utmcoach.nl/privacy-policy/).","raw_installation_instructions":"### Installation instructions\n\nUsing UTM Coach Autotagger for Zendesk Support is, summarized, as simple as: installing the app and setting up the parameters to match your tracking needs.\nFollow the instructions below and you'll be attributing all traffic from your emails in no time!\n\n#### We'll go through all possible settings:\n\n1. Set your default (base) URL. For our website it is *https://www.utmcoach.nl*, if you run nike.com it would be *https://nike.com*\n2. Change the UTM medium and source to your preferred values. In most cases (99/100) the default value (email/zendesk) are perfect.\n3. Setup your Campaign. You have two options: \n    1.  Set a static value (eg. support).\n    2.  Set a dynamic value that refers to a ticket field or a custom user field. See https://www.utmcoach.nl/autotagger-for-zendesk-support/ for detailed instructions. Say you have a custom field with a customer segment (with the field id *20878199726993*) you would like to use, then you could insert **%ticket.custom_fields.20878199726993%**.\n    3.  If you have a few campaign-values that your agents use regularly, you could setup those options in the UTM Campaign Options field. But be aware, those values can not be used in the automagically tagging. Cause UTM Coach has no notion to why and when to use which option.\n4.  Set up any extra custom query-parameters you would like to add to your trackable links. s. For instance for recognition of users on landing. Insert as an JSON object. Use placeholders to dynamically insert values. E.G. {\"emailhash\":\"%emailhash%\", \"name\":\"%requester.name%\"}. See our website (https://www.utmcoach.nl/autotagger-for-zendesk-support/) for detailed help.\n5.  If you want to make use of our automagically tagging, make sure to check the *\"Autotag on Send\"-checkbox*.\n6.  If you have one or multiple domains to be used for autotagging (opposed to tagging every link in the message) use the designated field to insert your taggable domains in a comma-seperated string. Eg. *utmcoach.nl,utmcoach.com,utm.coach*. It is strongle recommended to insert at least one domainname here.\n\nIn case you need any additional help in setting up your UTM Coach Autotagger, fine-tuning or levelling up your tagging game feel free to reach out via our website.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1095169.apps.zdusercontent.com/1095169/assets/1778490447-84ae62f6cf2b70fd3f06674408367bbe/logo-small.png","large_icon":"https://1095169.apps.zdusercontent.com/1095169/assets/1778490447-84ae62f6cf2b70fd3f06674408367bbe/logo.png","screenshots":["https://1095169.apps.zdusercontent.com/1095169/assets/1778490447-84ae62f6cf2b70fd3f06674408367bbe/screenshot-0.png","https://1095169.apps.zdusercontent.com/1095169/assets/1778490447-84ae62f6cf2b70fd3f06674408367bbe/screenshot-1.png","https://1095169.apps.zdusercontent.com/1095169/assets/1778490447-84ae62f6cf2b70fd3f06674408367bbe/screenshot-2.png"],"installation_count":0},{"id":1095191,"name":"Intelligence Viewer","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3138218,"app_id":1095191,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-23T14:36:09Z","updated_at":"2024-12-23T14:36:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3140740,"app_id":1095191,"name":"hideIntents","kind":"checkbox","required":false,"position":1,"created_at":"2024-12-31T06:22:12Z","updated_at":"2024-12-31T06:22:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3140741,"app_id":1095191,"name":"hideEntities","kind":"checkbox","required":false,"position":2,"created_at":"2024-12-31T06:22:12Z","updated_at":"2024-12-31T06:22:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4840,"entity_id":1095191,"app_id":1095191,"amount":3900,"name":"Per instance","description":"\u003cp\u003eYou buy the app for the entire instance. You\u0026#39;re billed a fixed price monthly.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QZCjMI41JeusZuvNEvtoyBE","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1434,"cost_type":"CostStripe","active":true,"created_at":"2024-12-23T14:36:11.000Z","updated_at":"2024-12-23T14:36:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4855,"entity_id":1095191,"app_id":1095191,"amount":300,"name":"Per Agent","description":"\u003cp\u003eYou\u0026#39;re billed per agent per month. Useful for smaller companies and instances.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QdCYaI41JeusZuvh9mAyR3q","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1441,"cost_type":"CostStripe","active":true,"created_at":"2025-01-06T18:57:04.000Z","updated_at":"2025-01-06T18:57:04.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-X2B7H3KTP0","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-23T14:36:09Z","updated_at":"2025-04-04T00:12:42Z","terms_conditions_url":"https://tripelhop.com/terms-and-conditions/","app_organization":{"id":6752,"name":"Tripelhop","email":"support@tripelhop.com","website":"https://tripelhop.com","country_code":"BE","stripe_account_id":"acct_1NxPNdI41JeusZuv","state":null},"locations":[3],"date_published":"2025-02-05T19:26:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-11T17:44:27Z","owner_id":269519,"author_name":"Tripelhop","author_email":"support@tripelhop.com","author_url":"https://tripelhop.com","short_description":"Show Zendesk AI Intents and Entities right next to your tickets","long_description":"\u003cp\u003eIntelligence Viewer is a sidebar app for Agent Workplace that provides a rich overview of the data surfaced by Zendesk AI and Intelligent Triage. \u003c/p\u003e\n\n\u003ch1\u003eDiscover the app\u003c/h1\u003e\n\n\u003cp\u003eIntelligence Viewer displays the ticket\u0026#39;s intent, sentiment, and language to your agents, similar to how Zendesk used to present this data before redesigning the Agent Workspace to align with the Agent Copilot. In addition, our App consolidates a ticket\u0026#39;s custom entities in one place. \u003c/p\u003e\n\n\u003cp\u003eThis will allow your agents to understand the customer\u0026#39;s reason for contact (intent) and identify the specific product or service the ticket pertains to (entity).\u003c/p\u003e\n\n\u003ch2\u003eImproved data views\u003c/h2\u003e\n\n\u003cp\u003eZendesk hides intelligent triage data in ticket fields, making it difficult to quickly find the information and obscuring other relevant ticket fields like category or order number. The Intelligence Viewer brings that context to the forefront.\u003c/p\u003e\n\n\u003ch2\u003eIntents and Entities\u003c/h2\u003e\n\n\u003cp\u003eCustomers contact you for a reason and about a specific product or service. Zendesk’s intent and entity detection automatically surface that information. Intelligence Viewer shows intent, sentiment, language and your own custom entities in a clean overview.\u003c/p\u003e\n\n\u003ch2\u003eSimilar Tickets\u003c/h2\u003e\n\n\u003cp\u003eJust below the intent, a toggle displays the number of open tickets with the same intent. From here, the agent can quickly review these tickets. By seeing how similar issues were addressed, your agents can resolve tickets more efficiently.\u003cbr\u003e\n\u003cem\u003e“Intents tell you why the customer is contacting you, entities tell you what the ticket is about”\u003c/em\u003e\u003c/p\u003e\n\n\u003ch1\u003eShow the intent, sentiment and language detected by Zendesk AI in a single overview\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eA list of detected Entities with context-specific icons that gives agents insight in the ticket\u003c/li\u003e\n\u003cli\u003eAgents can quickly identify other tickets with the same intent. They can review how these tickets are being handled and determine if there is a general issue related to the intent.\u003c/li\u003e\n\u003cli\u003eAn interface that adapts to your branding, seamlessly blending in with the native Agent Workspace UI.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis application requires Advanced AI to be enabled in your Zendesk instance. Entities detection requires opt-in to the Custom Entities EAP\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app requires Advanced AI and Intelligent Triage enabled in your instance in order to display intent, sentiment and languages. You can find more info on Intelligent Triage in \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-About-intelligent-triage\"\u003ethis support article\u003c/a\u003e.\u003cbr\u003e\nShowing detected entities requires enrollment in the \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/7590987320218-What-is-the-Entity-detection-EAP\"\u003eEntity Detection EAP\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eCustomising the shown entities\u003c/h2\u003e\n\n\u003cp\u003eOur app includes a bunch of custom icons to make entities easier to recognize at a glance for your agents.\u003cbr\u003e\nIf the name of your entity (e.g. Product Type) contains words that match \u003ca href=\"https://heroicons.com\"\u003eHeroicons\u003c/a\u003e icons, we will show the matching icon next to your entities.\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eYou can check our \u003ca href=\"https://support.tripelhop.com/hc/en-us/sections/31500448577041-Intelligence-Viewer\"\u003eHelp Center\u003c/a\u003e for additional information.\u003c/p\u003e\n","raw_long_description":"Intelligence Viewer is a sidebar app for Agent Workplace that provides a rich overview of the data surfaced by Zendesk AI and Intelligent Triage. \n\n# Discover the app\nIntelligence Viewer displays the ticket's intent, sentiment, and language to your agents, similar to how Zendesk used to present this data before redesigning the Agent Workspace to align with the Agent Copilot. In addition, our App consolidates a ticket's custom entities in one place. \n\nThis will allow your agents to understand the customer's reason for contact (intent) and identify the specific product or service the ticket pertains to (entity).\n\n## Improved data views\nZendesk hides intelligent triage data in ticket fields, making it difficult to quickly find the information and obscuring other relevant ticket fields like category or order number. The Intelligence Viewer brings that context to the forefront.\n##Intents and Entities\nCustomers contact you for a reason and about a specific product or service. Zendesk’s intent and entity detection automatically surface that information. Intelligence Viewer shows intent, sentiment, language and your own custom entities in a clean overview.\n## Similar Tickets\nJust below the intent, a toggle displays the number of open tickets with the same intent. From here, the agent can quickly review these tickets. By seeing how similar issues were addressed, your agents can resolve tickets more efficiently.\n*“Intents tell you why the customer is contacting you, entities tell you what the ticket is about”*\n\n# Show the intent, sentiment and language detected by Zendesk AI in a single overview\n- A list of detected Entities with context-specific icons that gives agents insight in the ticket\n- Agents can quickly identify other tickets with the same intent. They can review how these tickets are being handled and determine if there is a general issue related to the intent.\n- An interface that adapts to your branding, seamlessly blending in with the native Agent Workspace UI.\n\n\n**This application requires Advanced AI to be enabled in your Zendesk instance. Entities detection requires opt-in to the Custom Entities EAP**","raw_installation_instructions":"This app requires Advanced AI and Intelligent Triage enabled in your instance in order to display intent, sentiment and languages. You can find more info on Intelligent Triage in [this support article](https://support.zendesk.com/hc/en-us/articles/4964463770650-About-intelligent-triage).\nShowing detected entities requires enrollment in the [Entity Detection EAP](https://support.zendesk.com/hc/en-us/community/posts/7590987320218-What-is-the-Entity-detection-EAP).\n## Customising the shown entities\nOur app includes a bunch of custom icons to make entities easier to recognize at a glance for your agents.\nIf the name of your entity (e.g. Product Type) contains words that match [Heroicons](https://heroicons.com) icons, we will show the matching icon next to your entities.\n\n# Support\nYou can check our [Help Center](https://support.tripelhop.com/hc/en-us/sections/31500448577041-Intelligence-Viewer) for additional information.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1095191.apps.zdusercontent.com/1095191/assets/1739217031-1d9d8cad8f7d9b447f91fec1b1bb1154/logo-small.png","large_icon":"https://1095191.apps.zdusercontent.com/1095191/assets/1739217031-1d9d8cad8f7d9b447f91fec1b1bb1154/logo.png","screenshots":["https://1095191.apps.zdusercontent.com/1095191/assets/1739217031-1d9d8cad8f7d9b447f91fec1b1bb1154/screenshot-0.png","https://1095191.apps.zdusercontent.com/1095191/assets/1739217031-1d9d8cad8f7d9b447f91fec1b1bb1154/screenshot-1.png","https://1095191.apps.zdusercontent.com/1095191/assets/1739217031-1d9d8cad8f7d9b447f91fec1b1bb1154/screenshot-2.png"],"installation_count":4},{"id":1095194,"name":"CSAT Viewer","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3138225,"app_id":1095194,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-23T14:42:55Z","updated_at":"2024-12-23T14:42:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4841,"entity_id":1095194,"app_id":1095194,"amount":3900,"name":"Per instance","description":"\u003cp\u003eYou pay a fixed price for your entire instance per month.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QZCo1I41JeusZuv2uDlyBAc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1435,"cost_type":"CostStripe","active":true,"created_at":"2024-12-23T14:42:56.000Z","updated_at":"2024-12-23T14:42:56.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4856,"entity_id":1095194,"app_id":1095194,"amount":300,"name":"Per Agent","description":"\u003cp\u003eYou pay per agent per month. More usefull for smaller companies or instances.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QdSmUI41JeusZuvIJpNJ12I","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1442,"cost_type":"CostStripe","active":true,"created_at":"2025-01-06T19:02:05.000Z","updated_at":"2025-01-06T19:02:05.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-X2B7H3KTP0","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-23T14:42:54Z","updated_at":"2026-07-19T11:06:58Z","terms_conditions_url":"https://tripelhop.com/terms-and-conditions/","app_organization":{"id":6752,"name":"Tripelhop","email":"support@tripelhop.com","website":"https://tripelhop.com","country_code":"BE","stripe_account_id":"acct_1NxPNdI41JeusZuv","state":null},"locations":[3],"date_published":"2025-02-05T16:49:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-24T19:05:38Z","owner_id":269519,"author_name":"Tripelhop","author_email":"support@tripelhop.com","author_url":"https://tripelhop.com","short_description":"Show the new customizable Satisfaction Survey results next to tickets.","long_description":"\u003ch1\u003eCustomer Satisfaction Viewer\u003c/h1\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eCustomer Satisfaction Report App\u003c/strong\u003e integrates directly into the Zendesk Agent Workspace, providing a seamless way for agents to view \u003cstrong\u003eZendesk Satisfaction Survey\u003c/strong\u003e results right alongside tickets. This app empowers agents to better understand customer feedback and quickly identify areas for improvement or success in customer support interactions.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey Results Display\u003c/strong\u003e: View customer satisfaction (CSAT) ratings directly in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDetailed Feedback\u003c/strong\u003e: Displays both the numerical satisfaction rating and the qualitative feedback from the customer.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey Date\u003c/strong\u003e: See when the survey was offered and when the response was submitted.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContextual Information\u003c/strong\u003e: Shows reasons for the rating (selected options) and any additional comments left by the customer.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Insights\u003c/strong\u003e: Automatically loads the latest survey results as agents work through tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Efficiency\u003c/strong\u003e: Agents can quickly assess how satisfied customers were with the support they received, without needing to leave the ticket view.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Understanding\u003c/strong\u003e: By having survey feedback immediately available, agents can follow up on issues more effectively and tailor responses based on the customer’s experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eActionable Insights\u003c/strong\u003e: The detailed survey breakdown helps agents take immediate action based on customer feedback, enhancing the overall support experience.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIdeal For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk Admins\u003c/strong\u003e looking to provide agents with more context about customer interactions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCX Teams\u003c/strong\u003e focused on improving customer satisfaction by acting on real-time feedback.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport Teams\u003c/strong\u003e wanting to streamline their workflows by reducing the need to navigate between different Zendesk modules.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app is a perfect addition to any Zendesk workspace, especially for teams looking to make customer satisfaction a core part of their ticket resolution process.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore installing this app, make sure you have the Satisfaction Surveys enabled in your Zendesk account. You can enable them in the Admin Center. More information in this \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/8056511676570-Announcing-the-customizable-CSAT-experience\"\u003esupport article\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eYou can check our \u003ca href=\"https://support.tripelhop.com/hc/en-us/sections/31500314460049-CSAT-Viewer\"\u003eHelp Center\u003c/a\u003e for additional information.\u003c/p\u003e\n","raw_long_description":"#Customer Satisfaction Viewer\n\n## Overview\n\nThe **Customer Satisfaction Report App** integrates directly into the Zendesk Agent Workspace, providing a seamless way for agents to view **Zendesk Satisfaction Survey** results right alongside tickets. This app empowers agents to better understand customer feedback and quickly identify areas for improvement or success in customer support interactions.\n\n## Key Features\n\n- **Survey Results Display**: View customer satisfaction (CSAT) ratings directly in the ticket sidebar.\n- **Detailed Feedback**: Displays both the numerical satisfaction rating and the qualitative feedback from the customer.\n- **Survey Date**: See when the survey was offered and when the response was submitted.\n- **Contextual Information**: Shows reasons for the rating (selected options) and any additional comments left by the customer.\n- **Real-Time Insights**: Automatically loads the latest survey results as agents work through tickets.\n\n## Benefits\n\n- **Agent Efficiency**: Agents can quickly assess how satisfied customers were with the support they received, without needing to leave the ticket view.\n- **Improved Customer Understanding**: By having survey feedback immediately available, agents can follow up on issues more effectively and tailor responses based on the customer’s experience.\n- **Actionable Insights**: The detailed survey breakdown helps agents take immediate action based on customer feedback, enhancing the overall support experience.\n\n## Ideal For\n\n- **Zendesk Admins** looking to provide agents with more context about customer interactions.\n- **CX Teams** focused on improving customer satisfaction by acting on real-time feedback.\n- **Support Teams** wanting to streamline their workflows by reducing the need to navigate between different Zendesk modules.\n\nThis app is a perfect addition to any Zendesk workspace, especially for teams looking to make customer satisfaction a core part of their ticket resolution process.","raw_installation_instructions":"Before installing this app, make sure you have the Satisfaction Surveys enabled in your Zendesk account. You can enable them in the Admin Center. More information in this [support article](https://support.zendesk.com/hc/en-us/articles/8056511676570-Announcing-the-customizable-CSAT-experience).\n\n# Support\nYou can check our [Help Center](https://support.tripelhop.com/hc/en-us/sections/31500314460049-CSAT-Viewer) for additional information.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1095194.apps.zdusercontent.com/1095194/assets/1740229137-68e08a7404d44263d50059de92a6f212/logo-small.png","large_icon":"https://1095194.apps.zdusercontent.com/1095194/assets/1740229137-68e08a7404d44263d50059de92a6f212/logo.png","screenshots":["https://1095194.apps.zdusercontent.com/1095194/assets/1740229137-68e08a7404d44263d50059de92a6f212/screenshot-0.png","https://1095194.apps.zdusercontent.com/1095194/assets/1740229137-68e08a7404d44263d50059de92a6f212/screenshot-1.png","https://1095194.apps.zdusercontent.com/1095194/assets/1740229137-68e08a7404d44263d50059de92a6f212/screenshot-2.png"],"installation_count":11},{"id":1095836,"name":"Snooze","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3139665,"app_id":1095836,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-27T07:40:32Z","updated_at":"2024-12-27T07:40:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3139664,"app_id":1095836,"name":"statusId","kind":"number","required":true,"position":1,"created_at":"2024-12-27T07:40:31Z","updated_at":"2024-12-27T07:40:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4949,"entity_id":1095836,"app_id":1095836,"amount":2500,"name":"Standard","description":"\u003cp\u003eStandard plan\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1PnGSMH25uqsA27aqcEIHoWk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1476,"cost_type":"CostStripe","active":true,"created_at":"2025-02-18T21:22:06.000Z","updated_at":"2025-02-18T21:22:06.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4843,"entity_id":1095836,"app_id":1095836,"amount":2500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1PnGSMH25uqsA27aqcEIHoWk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1436,"cost_type":"CostStripe","active":false,"created_at":"2024-12-27T07:40:33.000Z","updated_at":"2024-12-27T07:40:33.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-27T07:40:31Z","updated_at":"2025-05-14T18:41:11Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[3,2,7],"date_published":"2025-01-03T16:18:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","background"],"last_update_time":"2025-05-14T18:41:07Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Snooze your tickets for a custom time duration and let us handle the reminders","long_description":"\u003cp\u003e\u003ca href=\"https://www.support.omniwise.app\"\u003e\u003cimg src=\"https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/snooze+app+pic.png\" alt=\"OmniWise\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eImagine you\u0026#39;re in the midst of a busy day, juggling multiple tasks and support tickets, and you need a short coffee break to catch your breath or a bit more time to gather all the necessary information related to a ticket.\u003cbr\u003e\nRelax, take that well-deserved break, and let Snooze APP handle the rest.\u003cbr\u003e\nWith just a few clicks, you can snooze your tickets for a custom duration, giving yourself the breathing room you require. \u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustom Snooze Duration: Choose a personalized time duration for snoozing tickets, tailored to your specific needs. Whether it\u0026#39;s a short break or an extended research period, Snooze APP has you covered.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime Progress Display: Agents track timer progress directly in the ticket panel, ensuring they stay informed for effective workflow planning.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmail Notifications: Receive email reminders when your snooze duration is up, ensuring you never miss a beat and can return to handling your tickets promptly.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReal-Time Notifications : In addition to email reminders, agents receive real-time notifications directly in the agent workspace when the snooze duration is up for a specific ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdmin Panel : Gain control over who can create timers and snooze tickets, admins can manage user permissions and access levels, also, have the flexibility to enable or disable email reminders for snoozed tickets.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eHow does it work?\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e In case you need to leave your ticket for breaking, analyzing or researching issues, from your ticket sidebar panel you can set a custom timer directly based on your need.\u003c/li\u003e\n\u003cli\u003e Once you start the timer, the ticket status will be changed to snooze and tagged with the #ticket-snoozed-for-duration and a timely progress will be displayed for you.\u003c/li\u003e\n\u003cli\u003e In case you need to update your timer duration, you can stop or delete the running one and start a new timer.\u003c/li\u003e\n\u003cli\u003eOnce the timer duration is up, the ticket will reopen and an email will send to you (enabled by admin from Admin panel).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSo what you are waiting for !! Take that much-needed break or dive deep into research We\u0026#39;ll keep track of your tickets so you can go back and handle them, try Snooze APP today and reclaim control of your support workflow.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePowered by Omni Factors.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you install the app from the marketplace, it will ask you to add a required parameter Status Id.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAccess the Admin Center:\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to the Admin Center in your Zendesk account.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the navigation bar, select \u003cstrong\u003eTicket Statuses\u003c/strong\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate a New Ticket Status:\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eCreate Ticket Status\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet the category to \u003cstrong\u003ePending\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eName the status either \u003cstrong\u003eSnooze\u003c/strong\u003e or \u003cstrong\u003eSnoozed\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvide a description, such as \u003cstrong\u003eSnooze your ticket for a custom time\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck the Set as active button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave your changes.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eRetrieve the Status Id:\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter creating the custom status, go to the \u003cstrong\u003eTicket Statuses panel\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the three dots next to the ticket status name.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose Edit.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will find the ID at the top of the \u003cstrong\u003eEdit Ticket Status screen\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy this ID and paste it into the Status Id field.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Nav Bar app, you can enable the notification feature to send email reminders when timers expire, also, you can control who can create timers.\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"[![OmniWise](https://omni-wise-bucket-4dev.s3.amazonaws.com/pics/snooze+app+pic.png)](https://www.support.omniwise.app)\n\nImagine you're in the midst of a busy day, juggling multiple tasks and support tickets, and you need a short coffee break to catch your breath or a bit more time to gather all the necessary information related to a ticket.\nRelax, take that well-deserved break, and let Snooze APP handle the rest.\nWith just a few clicks, you can snooze your tickets for a custom duration, giving yourself the breathing room you require. \n\n#### Features\n\n* Custom Snooze Duration: Choose a personalized time duration for snoozing tickets, tailored to your specific needs. Whether it's a short break or an extended research period, Snooze APP has you covered.\n\n* Time Progress Display: Agents track timer progress directly in the ticket panel, ensuring they stay informed for effective workflow planning.\n\n* Email Notifications: Receive email reminders when your snooze duration is up, ensuring you never miss a beat and can return to handling your tickets promptly.\n\n* Real-Time Notifications : In addition to email reminders, agents receive real-time notifications directly in the agent workspace when the snooze duration is up for a specific ticket. \n\n* Admin Panel : Gain control over who can create timers and snooze tickets, admins can manage user permissions and access levels, also, have the flexibility to enable or disable email reminders for snoozed tickets.\n\n#### How does it work?\n\n1.  In case you need to leave your ticket for breaking, analyzing or researching issues, from your ticket sidebar panel you can set a custom timer directly based on your need.\n2.  Once you start the timer, the ticket status will be changed to snooze and tagged with the #ticket-snoozed-for-duration and a timely progress will be displayed for you.\n3.  In case you need to update your timer duration, you can stop or delete the running one and start a new timer.\n4. Once the timer duration is up, the ticket will reopen and an email will send to you (enabled by admin from Admin panel).\n\n**So what you are waiting for !! Take that much-needed break or dive deep into research We'll keep track of your tickets so you can go back and handle them, try Snooze APP today and reclaim control of your support workflow.**\n\nPowered by Omni Factors.","raw_installation_instructions":"Once you install the app from the marketplace, it will ask you to add a required parameter Status Id.\n\n1. Access the Admin Center:\n\n  * Navigate to the Admin Center in your Zendesk account.\n  * From the navigation bar, select **Ticket Statuses**.\n2. Create a New Ticket Status:\n\n  * Click on **Create Ticket Status**.\n  * Set the category to **Pending**.\n  * Name the status either **Snooze** or **Snoozed**.\n  * Provide a description, such as **Snooze your ticket for a custom time**.\n  * Check the Set as active button.\n  * Save your changes.\n3. Retrieve the Status Id:\n\n  * After creating the custom status, go to the **Ticket Statuses panel**.\n  * Click on the three dots next to the ticket status name.\n  * Choose Edit.\n  * You will find the ID at the top of the **Edit Ticket Status screen**.\n  * Copy this ID and paste it into the Status Id field.\n\n**From Nav Bar app, you can enable the notification feature to send email reminders when timers expire, also, you can control who can create timers.**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1095836.apps.zdusercontent.com/1095836/assets/1747229548-53a66d5229b37eb370437154380793b4/logo-small.png","large_icon":"https://1095836.apps.zdusercontent.com/1095836/assets/1747229548-53a66d5229b37eb370437154380793b4/logo.png","screenshots":["https://1095836.apps.zdusercontent.com/1095836/assets/1747229548-53a66d5229b37eb370437154380793b4/screenshot-0.png","https://1095836.apps.zdusercontent.com/1095836/assets/1747229548-53a66d5229b37eb370437154380793b4/screenshot-1.png","https://1095836.apps.zdusercontent.com/1095836/assets/1747229548-53a66d5229b37eb370437154380793b4/screenshot-2.png"],"installation_count":1},{"id":1096052,"name":"Ticket Times","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3139975,"app_id":1096052,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-28T16:11:27Z","updated_at":"2024-12-28T16:11:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3139973,"app_id":1096052,"name":"total_ticket_time","kind":"text","required":true,"position":1,"created_at":"2024-12-28T16:11:27Z","updated_at":"2024-12-28T16:11:27Z","default_value":"0000000000000","secure":false,"scopes":null,"options":null},{"id":3139974,"app_id":1096052,"name":"time_spent_on_the_update","kind":"text","required":true,"position":2,"created_at":"2024-12-28T16:11:27Z","updated_at":"2024-12-28T16:11:27Z","default_value":"0000000000000","secure":false,"scopes":null,"options":null}],"plans":[{"id":4844,"entity_id":1096052,"app_id":1096052,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-12-28T16:11:29.000Z","updated_at":"2024-12-28T16:11:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":4,"count":{"5":1,"3":1,"1":0,"2":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-12-28T16:11:26Z","updated_at":"2025-04-04T00:12:42Z","terms_conditions_url":null,"app_organization":{"id":6767,"name":"EasyApp","email":"contacto@easyappforz.com","website":"https://www.easyappforz.com","country_code":"CL","stripe_account_id":null,"state":"unpublished"},"locations":[3,2,9],"date_published":"2025-01-08T21:49:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","modal"],"last_update_time":"2025-01-23T17:50:24Z","owner_id":269519,"author_name":"jhoan zabala","author_email":"jzabalacx@gmail.com","author_url":"https://cl.linkedin.com/in/jhoanzabala","short_description":"Track and display time spent on tickets by agents","long_description":"\u003cp\u003eControl and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.\u003c/p\u003e\n\n\u003cp\u003eKey features include:\u003c/p\u003e\n\n\u003cp\u003e*- Automatic time tracking when agents work on tickets\u003cbr\u003e\n*- Real-time timer display with time limits and alerts that you can configure in the admin panel\u003cbr\u003e\n*- Detailed breakdown of Agent ticket entries and their timestamps\u003cbr\u003e\n*- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app\u003cbr\u003e\n*- Customizable time targets and notifications\u003c/p\u003e\n\n\u003cp\u003ePerfect for your team if you\u0026#39;re looking to:\u003c/p\u003e\n\n\u003cp\u003e*- Measure and optimize agent productivity\u003cbr\u003e\n*- Identify bottlenecks in ticket resolution\u003cbr\u003e\n*- Make data-driven staffing decisions\u003cbr\u003e\n*- Improve time management and resource allocation\u003c/p\u003e\n\n\u003cp\u003eTicket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, you can send us a message at jzabalacx@gmail.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eCheck that you have configured the two custom ticket fields in Zendesk Support for tracking:\u003c/li\u003e\n\u003cli\u003eTotal Ticket Time \u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime Spent On Update\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNote down the field IDs for both custom fields\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring app installation, enter these field IDs in the corresponding settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information, contact us at jzabalacx@gmail.com\u003c/p\u003e\n","raw_long_description":"Control and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.\n\nKey features include:\n\n*- Automatic time tracking when agents work on tickets\n*- Real-time timer display with time limits and alerts that you can configure in the admin panel\n*- Detailed breakdown of Agent ticket entries and their timestamps\n*- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app\n*- Customizable time targets and notifications\n\nPerfect for your team if you're looking to:\n\n*- Measure and optimize agent productivity\n*- Identify bottlenecks in ticket resolution\n*- Make data-driven staffing decisions\n*- Improve time management and resource allocation\n\nTicket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.\n\nIf you have any questions, you can send us a message at jzabalacx@gmail.com","raw_installation_instructions":"1. Check that you have configured the two custom ticket fields in Zendesk Support for tracking:\n- Total Ticket Time \n- Time Spent On Update\n\n2. Note down the field IDs for both custom fields\n3. During app installation, enter these field IDs in the corresponding settings\n\nFor more information, contact us at jzabalacx@gmail.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1096052.apps.zdusercontent.com/1096052/assets/1737227180-d9af1ad66e5e06bfaefc7ed540444b5b/logo-small.png","large_icon":"https://1096052.apps.zdusercontent.com/1096052/assets/1737227180-d9af1ad66e5e06bfaefc7ed540444b5b/logo.png","screenshots":["https://1096052.apps.zdusercontent.com/1096052/assets/1737227180-d9af1ad66e5e06bfaefc7ed540444b5b/screenshot-0.png","https://1096052.apps.zdusercontent.com/1096052/assets/1737227180-d9af1ad66e5e06bfaefc7ed540444b5b/screenshot-1.png","https://1096052.apps.zdusercontent.com/1096052/assets/1737227180-d9af1ad66e5e06bfaefc7ed540444b5b/screenshot-2.png"],"installation_count":85},{"id":1096393,"name":"API Viewer","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":3140472,"app_id":1096393,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-12-30T19:59:19Z","updated_at":"2024-12-30T19:59:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3140471,"app_id":1096393,"name":"darkMode","kind":"checkbox","required":false,"position":1,"created_at":"2024-12-30T19:59:19Z","updated_at":"2024-12-30T19:59:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4845,"entity_id":1096393,"app_id":1096393,"amount":5900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Qbp4LI41JeusZuvEIYvaamx","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1437,"cost_type":"CostStripe","active":true,"created_at":"2024-12-30T19:59:21.000Z","updated_at":"2024-12-30T19:59:21.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-X2B7H3KTP0","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2024-12-30T19:59:18Z","updated_at":"2026-09-28T20:59:25Z","terms_conditions_url":"https://tripelhop.com/terms-and-conditions/","app_organization":{"id":6752,"name":"Tripelhop","email":"support@tripelhop.com","website":"https://tripelhop.com","country_code":"BE","stripe_account_id":"acct_1NxPNdI41JeusZuv","state":null},"locations":[3,5,6,2],"date_published":"2025-02-05T16:46:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar","nav_bar"],"last_update_time":"2026-09-28T20:59:20Z","owner_id":269519,"author_name":"Tripelhop","author_email":"support@tripelhop.com","author_url":"https://tripelhop.com","short_description":"Access the Zendesk API from within Agent Workspace.","long_description":"\u003cp\u003eAPI Viewer for Zendesk offers an easy way to make GET API calls to all API endpoints offered by Zendesk giving you access to tons of data with the click of a button without the need for Postman, the command line or API tokens.\u003c/p\u003e\n\n\u003ch1\u003eDiscover the app\u003c/h1\u003e\n\n\u003ch2\u003eTicket Insights\u003c/h2\u003e\n\n\u003cp\u003eWith our new Zendesk extension, you can access vital API calls like audit logs and event histories seamlessly integrated right alongside your customer inquiries. No more going to Postman or the Zendesk documentation to surface this data.\u003c/p\u003e\n\n\u003ch2\u003eConfiguration Data\u003c/h2\u003e\n\n\u003cp\u003eOur Navbar App gives you access to all Zendesk endpoints to easily view and export your ticket fields, triggers, macros or other configurations.\u003c/p\u003e\n\n\u003ch2\u003eExport and View\u003c/h2\u003e\n\n\u003cp\u003eWith quick links to open the API endpoint in your browser, deeplink into the Zendesk Documentation or copy the JSON response to your clipboard, you can leverage the API data immediately.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e“Having the full audit log of a ticket available right next to a ticket makes investigating weird behavior on tickets so much easier.”\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch1\u003eGET direct access to almost every Zendesk API endpoint.\u003c/h1\u003e\n\n\u003ch2\u003eTickets, Users and Organizations\u003c/h2\u003e\n\n\u003cp\u003eView the underlying data for these common objects in JSON format. Quickly browse through the audit log of a ticket, see organization memberships or look at Sunshine Conversation identities of your users to troubleshoot messaging authentication issues are just some of the use cases of the API Viewer\u003c/p\u003e\n\n\u003ch2\u003eConfiguration Data\u003c/h2\u003e\n\n\u003cp\u003eWith direct access to ticket forms, fields, triggers, automations and many many more endpoints backing up or inspecting your Zendesk configuration becomes a breeze.\u003c/p\u003e\n\n\u003ch2\u003eHelp Center\u003c/h2\u003e\n\n\u003cp\u003eInspect your Help Center redirect rules. Inspect categories, sections or segments in your Help Center\u003c/p\u003e\n\n\u003ch2\u003eCustom Objects and Apps\u003c/h2\u003e\n\n\u003cp\u003eView all your custom object configurations, inspect relationships, view lookup fields and inspect the configuration of all the Marketplace Apps in your Zendesk instance.\u003c/p\u003e\n\n\u003ch1\u003eData access and privacy\u003c/h1\u003e\n\n\u003cp\u003eAPI Viewer makes read-only (GET) requests to the Zendesk REST API and displays the JSON response. It can reach any resource available over GET: tickets, audits, comments, users, organizations, and configuration objects.\u003c/p\u003e\n\n\u003cp\u003eThe app holds no API token. Every request runs through the Zendesk App Framework using the signed-in agent\u0026#39;s session, so it returns only data that agent is already permitted to see. It cannot create, modify or delete anything.\u003c/p\u003e\n\n\u003cp\u003eNothing is stored or sent to Tripelhop. Responses render in the app iframe and are discarded when it closes: no browser storage, no server-side component, no database. The app declares no external domains, so the App Framework blocks it from reaching any host other than your own Zendesk instance. Data leaves only at your explicit direction, via the copy button.\u003c/p\u003e\n\n\u003cp\u003eAnonymous usage events go to Google Analytics through Zendesk\u0026#39;s built-in app analytics; these contain no ticket, user or organization data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app installs without the need for API Tokens. It inherits the permissions of the currently logged in agent, light agent or admin in your Agent Workspace\u003c/p\u003e\n\n\u003ch1\u003eSettings\u003c/h1\u003e\n\n\u003cp\u003eThe application allows you to choose between syntax highlighting in dark or light mode.\u003c/p\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eYou can check our \u003ca href=\"https://support.tripelhop.com/hc/en-us/sections/31500317263121-API-Viewer\"\u003eHelp Center\u003c/a\u003e for additional information.\u003c/p\u003e\n","raw_long_description":"API Viewer for Zendesk offers an easy way to make GET API calls to all API endpoints offered by Zendesk giving you access to tons of data with the click of a button without the need for Postman, the command line or API tokens.\n\n# Discover the app\n## Ticket Insights\nWith our new Zendesk extension, you can access vital API calls like audit logs and event histories seamlessly integrated right alongside your customer inquiries. No more going to Postman or the Zendesk documentation to surface this data.\n\n## Configuration Data\nOur Navbar App gives you access to all Zendesk endpoints to easily view and export your ticket fields, triggers, macros or other configurations.\n\n## Export and View\nWith quick links to open the API endpoint in your browser, deeplink into the Zendesk Documentation or copy the JSON response to your clipboard, you can leverage the API data immediately.\n\n\u003e “Having the full audit log of a ticket available right next to a ticket makes investigating weird behavior on tickets so much easier.”\n\n# GET direct access to almost every Zendesk API endpoint.\n## Tickets, Users and Organizations\nView the underlying data for these common objects in JSON format. Quickly browse through the audit log of a ticket, see organization memberships or look at Sunshine Conversation identities of your users to troubleshoot messaging authentication issues are just some of the use cases of the API Viewer\n## Configuration Data\nWith direct access to ticket forms, fields, triggers, automations and many many more endpoints backing up or inspecting your Zendesk configuration becomes a breeze.\n## Help Center\nInspect your Help Center redirect rules. Inspect categories, sections or segments in your Help Center\n## Custom Objects and Apps\nView all your custom object configurations, inspect relationships, view lookup fields and inspect the configuration of all the Marketplace Apps in your Zendesk instance.\n\n# Data access and privacy\nAPI Viewer makes read-only (GET) requests to the Zendesk REST API and displays the JSON response. It can reach any resource available over GET: tickets, audits, comments, users, organizations, and configuration objects.\n\nThe app holds no API token. Every request runs through the Zendesk App Framework using the signed-in agent's session, so it returns only data that agent is already permitted to see. It cannot create, modify or delete anything.\n\nNothing is stored or sent to Tripelhop. Responses render in the app iframe and are discarded when it closes: no browser storage, no server-side component, no database. The app declares no external domains, so the App Framework blocks it from reaching any host other than your own Zendesk instance. Data leaves only at your explicit direction, via the copy button.\n\nAnonymous usage events go to Google Analytics through Zendesk's built-in app analytics; these contain no ticket, user or organization data.","raw_installation_instructions":"This app installs without the need for API Tokens. It inherits the permissions of the currently logged in agent, light agent or admin in your Agent Workspace\n\n# Settings\nThe application allows you to choose between syntax highlighting in dark or light mode.\n\n# Support\nYou can check our [Help Center](https://support.tripelhop.com/hc/en-us/sections/31500317263121-API-Viewer) for additional information.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1096393.apps.zdusercontent.com/1096393/assets/1784463675-289386885b8e65899942c8039495df19/logo-small.png","large_icon":"https://1096393.apps.zdusercontent.com/1096393/assets/1784463675-289386885b8e65899942c8039495df19/logo.png","screenshots":["https://1096393.apps.zdusercontent.com/1096393/assets/1784463675-289386885b8e65899942c8039495df19/screenshot-0.png","https://1096393.apps.zdusercontent.com/1096393/assets/1784463675-289386885b8e65899942c8039495df19/screenshot-1.png","https://1096393.apps.zdusercontent.com/1096393/assets/1784463675-289386885b8e65899942c8039495df19/screenshot-2.png"],"installation_count":6},{"id":1097296,"name":"Klick-Zen Action Buttons","state":"published","version":"1.8.1","framework_version":"2.0","parameters":[{"id":3143128,"app_id":1097296,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-03T18:48:33Z","updated_at":"2025-01-03T18:48:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4852,"entity_id":1097296,"app_id":1097296,"amount":19900,"name":"Flat Monthly","description":"\u003cp\u003eIf your Zendesk instance has 50 or more agents, this option offers a discounted flat monthly rate\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QdFF1JK5YCulsiAnW2ICAE0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QdDzgJK5YCulsiA","cost_id":1439,"cost_type":"CostStripe","active":false,"created_at":"2025-01-03T18:48:36.000Z","updated_at":"2025-01-03T18:48:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5108,"entity_id":1097296,"app_id":1097296,"amount":19900,"name":"Monthly Flat Rate","description":"\u003cp\u003eIf your Zendesk instance has 50 or more agents, this option offers a discounted flat monthly rate\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QdFF1JK5YCulsiAnW2ICAE0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QdDzgJK5YCulsiA","cost_id":1526,"cost_type":"CostStripe","active":true,"created_at":"2025-05-06T21:41:01.000Z","updated_at":"2026-08-10T23:12:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90},{"id":4853,"entity_id":1097296,"app_id":1097296,"amount":199900,"name":"Flat Yearly","description":"\u003cp\u003e** THIS RATE IS PER YEAR, EVEN THOUGH IT IS DISPLAYED AS \u0026quot;per month\u0026quot; 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When a customer clicks, their ticket updates instantly - status changed, tag added, comment inserted, field updated - no login, no reply email, no friction.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.klick-zen.com/images/demo/1.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhat teams use Klick-Zen for\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eClose resolved tickets automatically\u003c/strong\u003e - \u0026quot;Issue resolved\u0026quot; closes the ticket; \u0026quot;Still need help\u0026quot; keeps it open and routes it back to an agent. Fewer reopened tickets, cleaner queues.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eOne-click CSAT and feedback\u003c/strong\u003e - capture satisfaction the moment a ticket resolves, with response rates far above traditional survey links.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eRoute tickets by customer choice\u003c/strong\u003e - buttons add tags or update fields that fire your existing Zendesk triggers, sending tickets to the right team without agent touches.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eConfirm, approve, or escalate without a login\u003c/strong\u003e - customers act on tickets directly from email. No Help Center account required.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eCut \u0026quot;just checking in\u0026quot; back-and-forth\u003c/strong\u003e - replace multi-email exchanges with a single click.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUp and running in minutes\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e Create a button: give it a title, style it, assign one or more ticket actions.\u003c/li\u003e\n\u003cli\u003e Paste the HTML snippet into a trigger email template or macro - or insert buttons into individual replies with the Klick-Zen toolbar in the ticket editor.\u003c/li\u003e\n\u003cli\u003e Customer clicks; the ticket updates instantly and any downstream Zendesk triggers fire.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo coding. No webhooks to build. \u003cstrong\u003eNo hosting required\u003c/strong\u003e - Klick-Zen hosts the button images and a customizable landing page for you.\u003c/p\u003e\n\n\u003ch2\u003eActions a button can perform\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Change ticket status (including solve/close)\u003c/li\u003e\n\u003cli\u003e  Add tags\u003c/li\u003e\n\u003cli\u003e  Insert a public or private comment\u003c/li\u003e\n\u003cli\u003e  Update custom ticket fields\u003c/li\u003e\n\u003cli\u003e  Change priority, type, or assignee\u003c/li\u003e\n\u003cli\u003e  Track when a customer visits a recommended web page\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStack multiple actions on one button, or add multiple buttons to one email to offer choices. Every update can trigger your existing Zendesk automations - the combinations are endless.\u003c/p\u003e\n\n\u003ch2\u003eMatch your brand\u003c/h2\u003e\n\n\u003cp\u003eControl colors, fonts, and borders. Brand the hosted landing page with your logo and colors, or redirect to your own page. Serve everything from your own custom subdomain for a seamless customer experience.\u003c/p\u003e\n\n\u003ch2\u003eWorks in Help Center and everywhere Zendesk sends email\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Automated trigger emails\u003c/li\u003e\n\u003cli\u003e  Macros\u003c/li\u003e\n\u003cli\u003e  Ad-hoc agent replies\u003c/li\u003e\n\u003cli\u003e  Help Center ticket view\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eKlick-Zen cares about your privacy. For details, please read our \u003ca href=\"https://www.klick-zen.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cem\u003eFree 14-day trial. Questions? Visit \u003ca href=\"https://www.klick-zen.com/\"\u003eklick-zen.com\u003c/a\u003e or email support@klick-zen.com\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eKlick-Zen Installation\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Klick-Zen app from the Zendesk marketplace\u003c/li\u003e\n\u003cli\u003eLocate the Klick-Zen icon \u003cimg src=\"https://www.klick-zen.com/images/sidebar_icon.png\" alt=\"\"\u003e in the left Zendesk sidebar, and click on it\u003c/li\u003e\n\u003cli\u003eAgree to the Terms of Service, and click \u0026quot;Authorize\u0026quot;\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Allow\u0026quot; for Zendesk access\u003c/li\u003e\n\u003cli\u003eRefresh entire Zendesk browser window\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eIMPORTANT:\u003c/em\u003e\u003c/strong\u003e You \u003cstrong\u003eMUST\u003c/strong\u003e refresh the entire browser window that is currently running Zendesk after the authorization process\u003c/p\u003e\n","raw_long_description":"# Let customers resolve tickets with one click - right from their inbox\n\n**Klick-Zen** adds actionable buttons to your automated Zendesk ticket emails, agent replies, and Help Center. When a customer clicks, their ticket updates instantly - status changed, tag added, comment inserted, field updated - no login, no reply email, no friction.\n\n![](https://www.klick-zen.com/images/demo/1.gif)\n\n## What teams use Klick-Zen for\n\n-   **Close resolved tickets automatically** - \"Issue resolved\" closes the ticket; \"Still need help\" keeps it open and routes it back to an agent. Fewer reopened tickets, cleaner queues.\n-   **One-click CSAT and feedback** - capture satisfaction the moment a ticket resolves, with response rates far above traditional survey links.\n-   **Route tickets by customer choice** - buttons add tags or update fields that fire your existing Zendesk triggers, sending tickets to the right team without agent touches.\n-   **Confirm, approve, or escalate without a login** - customers act on tickets directly from email. No Help Center account required.\n-   **Cut \"just checking in\" back-and-forth** - replace multi-email exchanges with a single click.\n\n## Up and running in minutes\n\n1.  Create a button: give it a title, style it, assign one or more ticket actions.\n2.  Paste the HTML snippet into a trigger email template or macro - or insert buttons into individual replies with the Klick-Zen toolbar in the ticket editor.\n3.  Customer clicks; the ticket updates instantly and any downstream Zendesk triggers fire.\n\nNo coding. No webhooks to build. **No hosting required** - Klick-Zen hosts the button images and a customizable landing page for you.\n\n## Actions a button can perform\n\n-   Change ticket status (including solve/close)\n-   Add tags\n-   Insert a public or private comment\n-   Update custom ticket fields\n-   Change priority, type, or assignee\n-   Track when a customer visits a recommended web page\n\nStack multiple actions on one button, or add multiple buttons to one email to offer choices. Every update can trigger your existing Zendesk automations - the combinations are endless.\n\n## Match your brand\n\nControl colors, fonts, and borders. Brand the hosted landing page with your logo and colors, or redirect to your own page. Serve everything from your own custom subdomain for a seamless customer experience.\n\n## Works in Help Center and everywhere Zendesk sends email\n\n-   Automated trigger emails\n-   Macros\n-   Ad-hoc agent replies\n-   Help Center ticket view\n\n## Data Disclosure\n\nKlick-Zen cares about your privacy. For details, please read our [Privacy Policy](https://www.klick-zen.com/privacy).\n\n----------\n\n_Free 14-day trial. Questions? Visit [klick-zen.com](https://www.klick-zen.com/) or email support@klick-zen.com_\n\n","raw_installation_instructions":"# Klick-Zen Installation\n\n1. Install the Klick-Zen app from the Zendesk marketplace\n2. Locate the Klick-Zen icon ![](https://www.klick-zen.com/images/sidebar_icon.png) in the left Zendesk sidebar, and click on it\n3. Agree to the Terms of Service, and click \"Authorize\"\n4. Click \"Allow\" for Zendesk access\n5. Refresh entire Zendesk browser window\n\n---\n\n***IMPORTANT:*** You **MUST** refresh the entire browser window that is currently running Zendesk after the authorization process","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1097296.apps.zdusercontent.com/1097296/assets/1785334696-578b799ca57a5ce5c4d0d21624606e2d/logo-small.png","large_icon":"https://1097296.apps.zdusercontent.com/1097296/assets/1785334696-578b799ca57a5ce5c4d0d21624606e2d/logo.png","screenshots":["https://1097296.apps.zdusercontent.com/1097296/assets/1785334696-578b799ca57a5ce5c4d0d21624606e2d/screenshot-0.png","https://1097296.apps.zdusercontent.com/1097296/assets/1785334696-578b799ca57a5ce5c4d0d21624606e2d/screenshot-1.png","https://1097296.apps.zdusercontent.com/1097296/assets/1785334696-578b799ca57a5ce5c4d0d21624606e2d/screenshot-2.png"],"installation_count":10},{"id":1099168,"name":"Maximizer CRM","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-13T02:05:29Z","updated_at":"2026-09-02T17:56:57Z","terms_conditions_url":null,"app_organization":{"id":6563,"name":"Maximizer Software Inc.","email":"support@maximizer.com","website":"https://www.maximizer.com/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-02T17:56:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.maximizer.com/pricing/"},"location_names":[],"last_update_time":"2026-09-01T20:33:04Z","owner_id":269519,"author_name":"Maximizer","author_email":"support@maximizer.com","author_url":"https://www.maximizer.com/","short_description":"Connect Zendesk to Maximizer to track customer support interactions in your CRM.","long_description":"\u003ch3\u003eConnect Zendesk Support to Maximizer CRM\u003c/h3\u003e\n\n\u003cp\u003eFor over 35 years, Maximizer has helped sales, service, and client-facing teams land, keep, and grow customers. This integration connects Zendesk Support to Maximizer CRM so support activity appears alongside the client record, giving sales, service, and advisory colleagues one shared view of the relationship — including teammates who don\u0026#39;t have a Zendesk seat.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomated ticket logging\u003c/strong\u003e - ticket status changes and assignee updates are written to the matched contact\u0026#39;s Timeline in Maximizer automatically, so the customer record stays current without manual entry.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket insights at a glance\u003c/strong\u003e - status, priority, assignee, and a link back to the ticket are visible directly on the Timeline entry.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigurable matching\u003c/strong\u003e - admins choose how tickets are matched to Maximizer Address Book entries, by requester email, name, and/or organization.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdmin-managed setup\u003c/strong\u003e - install, connect, and configure matching rules from Maximizer\u0026#39;s App Directory; no per-user setup required.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen a ticket is created or updated, this integration reads the following Zendesk ticket fields: ticket ID and URL, subject, description, status, priority, type, tags, assignee, requester name and email, organization, and timestamps. These fields are used solely to create or update a matching Timeline entry on the corresponding contact in your Maximizer CRM. Ticket comment/reply threads and attachments are never read or stored. Access to your Zendesk account is granted through Zendesk\u0026#39;s OAuth authorization flow and can be revoked at any time by disconnecting the integration, which stops all further data transfer. Ticket data is stored only within your own Maximizer CRM database, hosted on Microsoft Azure in Canada for North American customers and in the United Kingdom for EMEA customers, and is never sold or shared with third parties. Data is encrypted in transit and at rest, our information security practices are aligned to ISO/IEC 27001, and the application undergoes penetration testing annually. Full details are available in our \u003ca href=\"https://www.maximizer.com/about-us/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eAdmin users can install and configure the integration through Maximizer\u0026#39;s App Directory. For step-by-step setup instructions, see the \u003ca href=\"https://support.maximizer.com/hc/en-us/articles/33247568793485-Zendesk-Integration\"\u003eInstallation Guide\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eA Maximizer subscription is required to use this integration. To learn more or start a trial, please \u003ca href=\"https://www.maximizer.com/about-us/contact-us/\"\u003econtact Maximizer\u003c/a\u003e or visit the \u003ca href=\"https://www.maximizer.com/book-a-demo/\"\u003eMaximizer website\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Reach our support team any time at \u003ca href=\"mailto:support@maximizer.com\"\u003esupport@maximizer.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA Maximizer Cloud subscription.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdmin rights in Maximizer, needed to enable and configure the integration (setup applies to your entire organization).\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Maximizer, go to the \u003cstrong\u003eApp Directory\u003c/strong\u003e and search for Zendesk. Click the \u003cstrong\u003eZendesk\u003c/strong\u003e card.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Zendesk page, click \u003cstrong\u003eSetup\u003c/strong\u003e to begin connecting your Maximizer and Zendesk accounts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen prompted, sign in with your \u003cstrong\u003eMaximizer admin credentials\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce validated, you\u0026#39;ll be asked to connect your \u003cstrong\u003eZendesk account\u003c/strong\u003e. Enter your organization\u0026#39;s Zendesk subdomain — the part of the URL you use to access Zendesk (e.g., in \u003ccode\u003ehttps://yourcompany.zendesk.com\u003c/code\u003e, the subdomain is \u0026quot;yourcompany\u0026quot;).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk credentials to authorize the connection. Once you see the success message, you can close the installation tab.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAfter installation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFrom the Zendesk page in the App Directory, click \u003cstrong\u003eConfiguration\u003c/strong\u003e to review and customize how tickets are matched to Address Book entries in Maximizer.\u003c/p\u003e\n\n\u003cp\u003eFor detailed setup guidance, see the \u003ca href=\"https://support.maximizer.com/hc/en-us/articles/33247568793485-Zendesk-Integration\"\u003eInstallation Guide\u003c/a\u003e in the Maximizer Knowledge Base.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Contact our support team at \u003ca href=\"mailto:support@maximizer.com\"\u003esupport@maximizer.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Connect Zendesk Support to Maximizer CRM\n\nFor over 35 years, Maximizer has helped sales, service, and client-facing teams land, keep, and grow customers. This integration connects Zendesk Support to Maximizer CRM so support activity appears alongside the client record, giving sales, service, and advisory colleagues one shared view of the relationship — including teammates who don't have a Zendesk seat.\n\n**Key Features**\n\n* **Automated ticket logging** - ticket status changes and assignee updates are written to the matched contact's Timeline in Maximizer automatically, so the customer record stays current without manual entry.\n\n* **Ticket insights at a glance** - status, priority, assignee, and a link back to the ticket are visible directly on the Timeline entry.\n\n* **Configurable matching** - admins choose how tickets are matched to Maximizer Address Book entries, by requester email, name, and/or organization.\n\n* **Admin-managed setup** - install, connect, and configure matching rules from Maximizer's App Directory; no per-user setup required.\n\n**Data Handling \u0026 Privacy**\n\nWhen a ticket is created or updated, this integration reads the following Zendesk ticket fields: ticket ID and URL, subject, description, status, priority, type, tags, assignee, requester name and email, organization, and timestamps. These fields are used solely to create or update a matching Timeline entry on the corresponding contact in your Maximizer CRM. Ticket comment/reply threads and attachments are never read or stored. Access to your Zendesk account is granted through Zendesk's OAuth authorization flow and can be revoked at any time by disconnecting the integration, which stops all further data transfer. Ticket data is stored only within your own Maximizer CRM database, hosted on Microsoft Azure in Canada for North American customers and in the United Kingdom for EMEA customers, and is never sold or shared with third parties. Data is encrypted in transit and at rest, our information security practices are aligned to ISO/IEC 27001, and the application undergoes penetration testing annually. Full details are available in our [Privacy Policy](https://www.maximizer.com/about-us/privacy-policy/).\n\nAdmin users can install and configure the integration through Maximizer's App Directory. For step-by-step setup instructions, see the [Installation Guide](https://support.maximizer.com/hc/en-us/articles/33247568793485-Zendesk-Integration).\n\nA Maximizer subscription is required to use this integration. To learn more or start a trial, please [contact Maximizer](https://www.maximizer.com/about-us/contact-us/) or visit the [Maximizer website](https://www.maximizer.com/book-a-demo/).\n\nQuestions? Reach our support team any time at [support@maximizer.com](mailto:support@maximizer.com).","raw_installation_instructions":"**Prerequisites**\n\n* A Maximizer Cloud subscription.\n\n* A Zendesk account.\n\n* Admin rights in Maximizer, needed to enable and configure the integration (setup applies to your entire organization).\n\n**Installation**\n\n1. In Maximizer, go to the **App Directory** and search for Zendesk. Click the **Zendesk** card.\n\n2. On the Zendesk page, click **Setup** to begin connecting your Maximizer and Zendesk accounts.\n\n3. When prompted, sign in with your **Maximizer admin credentials**.\n\n4. Once validated, you'll be asked to connect your **Zendesk account**. Enter your organization's Zendesk subdomain — the part of the URL you use to access Zendesk (e.g., in `https://yourcompany.zendesk.com`, the subdomain is \"yourcompany\").\n\n5. Enter your Zendesk credentials to authorize the connection. Once you see the success message, you can close the installation tab.\n\n**After installation**\n\nFrom the Zendesk page in the App Directory, click **Configuration** to review and customize how tickets are matched to Address Book entries in Maximizer.\n\nFor detailed setup guidance, see the [Installation Guide](https://support.maximizer.com/hc/en-us/articles/33247568793485-Zendesk-Integration) in the Maximizer Knowledge Base.\n\nNeed help? Contact our support team at [support@maximizer.com](mailto:support@maximizer.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1099168.apps.zdusercontent.com/1099168/assets/1788227899-f2bf5f428616283a00f206bae85e98ff/logo-small.png","large_icon":"https://1099168.apps.zdusercontent.com/1099168/assets/1788227899-f2bf5f428616283a00f206bae85e98ff/logo.png","screenshots":["https://1099168.apps.zdusercontent.com/1099168/assets/1788227899-f2bf5f428616283a00f206bae85e98ff/screenshot-0.png","https://1099168.apps.zdusercontent.com/1099168/assets/1788227899-f2bf5f428616283a00f206bae85e98ff/screenshot-1.png","https://1099168.apps.zdusercontent.com/1099168/assets/1788227899-f2bf5f428616283a00f206bae85e98ff/screenshot-2.png"],"installation_count":0},{"id":1099179,"name":"AI Subject Generator","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3147419,"app_id":1099179,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-13T03:51:16Z","updated_at":"2025-01-13T03:51:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3147418,"app_id":1099179,"name":"openAiApiToken","kind":"text","required":false,"position":1,"created_at":"2025-01-13T03:51:16Z","updated_at":"2025-01-13T03:51:16Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4870,"entity_id":1099179,"app_id":1099179,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Pm3u8Ba8ymLcpwIu2gC3JeC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ObYAxBa8ymLcpwI","cost_id":1447,"cost_type":"CostStripe","active":false,"created_at":"2025-01-13T03:51:17.000Z","updated_at":"2025-01-13T03:51:17.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4974,"entity_id":1099179,"app_id":1099179,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QxzPYBa8ymLcpwIUdKaYIu4","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ObYAxBa8ymLcpwI","cost_id":1481,"cost_type":"CostStripe","active":true,"created_at":"2025-03-03T21:20:53.000Z","updated_at":"2025-03-03T21:20:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-13T03:51:15Z","updated_at":"2025-04-04T00:12:44Z","terms_conditions_url":"https://www.turboagent.io/terms-and-conditions","app_organization":{"id":6242,"name":"TurboAgent","email":"turboagentco@gmail.com","website":"turboagent.io","country_code":"US","stripe_account_id":"acct_1ObYAxBa8ymLcpwI","state":"unpublished"},"locations":[3,2,7],"date_published":"2025-01-21T23:17:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","background"],"last_update_time":"2025-03-03T21:19:45Z","owner_id":269519,"author_name":"TurboAgent LLC","author_email":"support@turboagent.io","author_url":"https://turboagent.io","short_description":"Quickly and easily generate AI summaries and subject lines of tickets","long_description":"\u003ch3\u003eQuickly and easily generate AI summaries and subject lines of tickets\u003c/h3\u003e\n\n\u003cp\u003eUse the AI Subject Generator by TurboAgent to easily create AI powered summaries whenever needed, either on-demand, triggered by a tag, or automatically when a ticket is solved. \u003c/p\u003e\n\n\u003cp\u003eThe summary can update the ticket\u0026#39;s subject line, or populate a custom text field for flexible and easy ticket analysis. \u003c/p\u003e\n\n\u003cp\u003eInitial set up is quick and easy, and most new users are up and running in under 10 minutes. \u003c/p\u003e\n\n\u003cp\u003eThe AI Subject Generator uses your existing OpenAI account and API key, and stores all data on your Zendesk instance. This makes it an affordable and secure alternative to complex, expensive apps that store your data on their own servers. \u003c/p\u003e\n\n\u003cp\u003eCreated by TurboAgent, where we build targeted apps that do one thing very well. TurboAgent focuses on filling gaps in existing Zendesk structures to expand possible processes.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe AI Subject Generator integrates with OpenAI\u0026#39;s ChatGPT service. To get started, you will need an OpenAI API key which can be obtained on the \u003ca href=\"https://platform.openai.com/api-keys\"\u003eOpenAI Platform Dashboard\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eIf you haven\u0026#39;t generated an OpenAI API key yet, you can do so by following these steps: \u003c/p\u003e\n\n\u003cp\u003eFirst, generate your OpenAI key if you haven\u0026#39;t done that yet. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up or log in to the \u003ca href=\"https://platform.openai.com/api-keys\"\u003eOpenAI Platform\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eNavigate to “API keys” in the left menu \u003c/li\u003e\n\u003cli\u003eClick “Create new secret key” in the top right \u003c/li\u003e\n\u003cli\u003eChoose a service account to be the key owner \u003c/li\u003e\n\u003cli\u003eEnter a service account ID that you will recognize, like “turboagent” \u003c/li\u003e\n\u003cli\u003eChoose a project, or leave “Default project” selected \u003c/li\u003e\n\u003cli\u003eCopy the generated key and store it somewhere safe and accessible \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNext, set up the app in Zendesk Admin. \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick on the \u0026#39;Install\u0026#39; button \u003c/li\u003e\n\u003cli\u003eOnce the installation is complete \u003c/li\u003e\n\u003cli\u003eOpen the AI Subject Generator app settings in Zendesk Admin \u003c/li\u003e\n\u003cli\u003ePaste the key in the “OpenAI API Key” field \u003c/li\u003e\n\u003cli\u003eClick “Update” \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOptionally, update your settings in Zendesk Support. Click on the AI Subject Generator button on the left rail to access the following app settings: \u003cbr\u003e\n* Choose the OpenAI model you would like to use \u003cbr\u003e\n* Choose the field you want the AI Subject Generator to write to (default is the subject field, but any text field can be used) \u003cbr\u003e\n*Modify the AI prompt \u003c/p\u003e\n\n\u003cp\u003eYour app is now configured to generate AI summaries! As summaries are generated, OpenAI will keep track of your spend.\u003c/p\u003e\n","raw_long_description":"###Quickly and easily generate AI summaries and subject lines of tickets \n\nUse the AI Subject Generator by TurboAgent to easily create AI powered summaries whenever needed, either on-demand, triggered by a tag, or automatically when a ticket is solved. \n\nThe summary can update the ticket's subject line, or populate a custom text field for flexible and easy ticket analysis. \n\nInitial set up is quick and easy, and most new users are up and running in under 10 minutes. \n\nThe AI Subject Generator uses your existing OpenAI account and API key, and stores all data on your Zendesk instance. This makes it an affordable and secure alternative to complex, expensive apps that store your data on their own servers. \n\nCreated by TurboAgent, where we build targeted apps that do one thing very well. TurboAgent focuses on filling gaps in existing Zendesk structures to expand possible processes.","raw_installation_instructions":"The AI Subject Generator integrates with OpenAI's ChatGPT service. To get started, you will need an OpenAI API key which can be obtained on the [OpenAI Platform Dashboard](https://platform.openai.com/api-keys). \n\nIf you haven't generated an OpenAI API key yet, you can do so by following these steps: \n\nFirst, generate your OpenAI key if you haven't done that yet. \n\n1. Sign up or log in to the [OpenAI Platform](https://platform.openai.com/api-keys) \n2. Navigate to “API keys” in the left menu \n3. Click “Create new secret key” in the top right \n4. Choose a service account to be the key owner \n5. Enter a service account ID that you will recognize, like “turboagent” \n6. Choose a project, or leave “Default project” selected \n7. Copy the generated key and store it somewhere safe and accessible \n\nNext, set up the app in Zendesk Admin. \n\n1. Click on the 'Install' button \n2. Once the installation is complete \n3. Open the AI Subject Generator app settings in Zendesk Admin \n4. Paste the key in the “OpenAI API Key” field \n5. Click “Update” \n\nOptionally, update your settings in Zendesk Support. Click on the AI Subject Generator button on the left rail to access the following app settings: \n* Choose the OpenAI model you would like to use \n* Choose the field you want the AI Subject Generator to write to (default is the subject field, but any text field can be used) \n*Modify the AI prompt \n\nYour app is now configured to generate AI summaries! As summaries are generated, OpenAI will keep track of your spend.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1099179.apps.zdusercontent.com/1099179/assets/1740871771-8e8818b7cbac8fc8cf56a4e377d9db23/logo-small.png","large_icon":"https://1099179.apps.zdusercontent.com/1099179/assets/1740871771-8e8818b7cbac8fc8cf56a4e377d9db23/logo.png","screenshots":["https://1099179.apps.zdusercontent.com/1099179/assets/1740871771-8e8818b7cbac8fc8cf56a4e377d9db23/screenshot-0.png","https://1099179.apps.zdusercontent.com/1099179/assets/1740871771-8e8818b7cbac8fc8cf56a4e377d9db23/screenshot-1.png","https://1099179.apps.zdusercontent.com/1099179/assets/1740871771-8e8818b7cbac8fc8cf56a4e377d9db23/screenshot-2.png"],"installation_count":0},{"id":1099268,"name":"InternalSmartNotes","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3147606,"app_id":1099268,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-13T12:58:12Z","updated_at":"2025-01-13T12:58:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4871,"entity_id":1099268,"app_id":1099268,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2025-01-13T12:58:14.000Z","updated_at":"2025-01-13T12:58:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4872,"entity_id":1099268,"app_id":1099268,"amount":100,"name":"Paid 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is a Zendesk-enhanced application designed to improve support team efficiency:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInternal Notes Integration:\u003c/strong\u003e Allows support agents to add and manage internal notes directly within the Zendesk ticket interface.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHandover Management:\u003c/strong\u003e Facilitates seamless case handovers with structured forms capturing problem descriptions, investigation summaries, and severity levels.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFailover Readiness:\u003c/strong\u003e Provides customizable checklists for different failover types, ensuring all necessary readiness tasks are completed and documented.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInvestigation Status Reports (ISR):\u003c/strong\u003e Enables the creation of detailed ISR forms, capturing comprehensive information such as system status, actions taken, and next steps.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Collaboration and Productivity:\u003c/strong\u003e Streamlines team collaboration through secure information sharing and automated note submissions, ensuring a smooth and efficient support workflow.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNavigate to the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eInternalSmartNotes\u003c/strong\u003e by Assist CX.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure Settings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter installation, go to the \u003cstrong\u003eAdmin\u003c/strong\u003e panel in Zendesk.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eInternalSmartNotes\u003c/strong\u003e from the list of installed apps.\u003c/li\u003e\n\u003cli\u003eCustomize the note-taking preferences.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Using InternalSmartNotes\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen any ticket in Zendesk.\u003c/li\u003e\n\u003cli\u003eClick on the \u003cstrong\u003eInternalSmartNotes\u003c/strong\u003e icon within the ticket interface.\u003c/li\u003e\n\u003cli\u003eAdd, edit, or view internal notes seamlessly while managing public comments.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor any questions please feel free to contact me on the email address provided. App is supported only as out of the box. For any customization I am more than glad to discuss by email.\u003c/p\u003e\n","raw_long_description":"InternalSmartNotes by Assist CX is a Zendesk-enhanced application designed to improve support team efficiency:\n\n- **Internal Notes Integration:** Allows support agents to add and manage internal notes directly within the Zendesk ticket interface.\n- **Handover Management:** Facilitates seamless case handovers with structured forms capturing problem descriptions, investigation summaries, and severity levels.\n- **Failover Readiness:** Provides customizable checklists for different failover types, ensuring all necessary readiness tasks are completed and documented.\n- **Investigation Status Reports (ISR):** Enables the creation of detailed ISR forms, capturing comprehensive information such as system status, actions taken, and next steps.\n- **Enhanced Collaboration and Productivity:** Streamlines team collaboration through secure information sharing and automated note submissions, ensuring a smooth and efficient support workflow.","raw_installation_instructions":"1. **Install the App**\n   - Navigate to the Zendesk Marketplace.\n   - Search for **InternalSmartNotes** by Assist CX.\n   - Click the **Install** button.\n\n2. **Configure Settings**\n   - After installation, go to the **Admin** panel in Zendesk.\n   - Select **InternalSmartNotes** from the list of installed apps.\n   - Customize the note-taking preferences.\n\n3. **Start Using InternalSmartNotes**\n   - Open any ticket in Zendesk.\n   - Click on the **InternalSmartNotes** icon within the ticket interface.\n   - Add, edit, or view internal notes seamlessly while managing public comments.\n\nFor any questions please feel free to contact me on the email address provided. App is supported only as out of the box. For any customization I am more than glad to discuss by email.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1099268.apps.zdusercontent.com/1099268/assets/1736956534-59251d6e3e62acd54339c240c1741925/logo-small.png","large_icon":"https://1099268.apps.zdusercontent.com/1099268/assets/1736956534-59251d6e3e62acd54339c240c1741925/logo.png","screenshots":["https://1099268.apps.zdusercontent.com/1099268/assets/1736956534-59251d6e3e62acd54339c240c1741925/screenshot-0.png","https://1099268.apps.zdusercontent.com/1099268/assets/1736956534-59251d6e3e62acd54339c240c1741925/screenshot-1.png","https://1099268.apps.zdusercontent.com/1099268/assets/1736956534-59251d6e3e62acd54339c240c1741925/screenshot-2.png"],"installation_count":0},{"id":1099920,"name":"WhatsApp Template by Unwired Logic","state":"published","version":"2.1.3","framework_version":"2.0","parameters":[{"id":3149174,"app_id":1099920,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-16T06:28:15Z","updated_at":"2025-01-16T06:28:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149135,"app_id":1099920,"name":"sunco_app_id","kind":"text","required":true,"position":1,"created_at":"2025-01-16T06:28:10Z","updated_at":"2025-01-16T06:28:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3739926,"app_id":1099920,"name":"sunco_token","kind":"oauth","required":true,"position":2,"created_at":"2026-08-05T16:29:08Z","updated_at":"2026-08-05T16:29:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149137,"app_id":1099920,"name":"1_zendesk_brand_subdomain","kind":"text","required":false,"position":3,"created_at":"2025-01-16T06:28:10Z","updated_at":"2025-01-16T06:28:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149139,"app_id":1099920,"name":"1_template_default_values","kind":"multiline","required":false,"position":4,"created_at":"2025-01-16T06:28:10Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149140,"app_id":1099920,"name":"2_zendesk_brand_subdomain","kind":"text","required":false,"position":5,"created_at":"2025-01-16T06:28:10Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149142,"app_id":1099920,"name":"2_template_default_values","kind":"multiline","required":false,"position":6,"created_at":"2025-01-16T06:28:11Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149143,"app_id":1099920,"name":"3_zendesk_brand_subdomain","kind":"text","required":false,"position":7,"created_at":"2025-01-16T06:28:11Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149145,"app_id":1099920,"name":"3_template_default_values","kind":"multiline","required":false,"position":8,"created_at":"2025-01-16T06:28:11Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149146,"app_id":1099920,"name":"4_zendesk_brand_subdomain","kind":"text","required":false,"position":9,"created_at":"2025-01-16T06:28:11Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149148,"app_id":1099920,"name":"4_template_default_values","kind":"multiline","required":false,"position":10,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149149,"app_id":1099920,"name":"5_zendesk_brand_subdomain","kind":"text","required":false,"position":11,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149151,"app_id":1099920,"name":"5_template_default_values","kind":"multiline","required":false,"position":12,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149152,"app_id":1099920,"name":"6_zendesk_brand_subdomain","kind":"text","required":false,"position":13,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149154,"app_id":1099920,"name":"6_template_default_values","kind":"multiline","required":false,"position":14,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149155,"app_id":1099920,"name":"7_zendesk_brand_subdomain","kind":"text","required":false,"position":15,"created_at":"2025-01-16T06:28:12Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149157,"app_id":1099920,"name":"7_template_default_values","kind":"multiline","required":false,"position":16,"created_at":"2025-01-16T06:28:13Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149158,"app_id":1099920,"name":"8_zendesk_brand_subdomain","kind":"text","required":false,"position":17,"created_at":"2025-01-16T06:28:13Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149160,"app_id":1099920,"name":"8_template_default_values","kind":"multiline","required":false,"position":18,"created_at":"2025-01-16T06:28:13Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149161,"app_id":1099920,"name":"9_zendesk_brand_subdomain","kind":"text","required":false,"position":19,"created_at":"2025-01-16T06:28:13Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149163,"app_id":1099920,"name":"9_template_default_values","kind":"multiline","required":false,"position":20,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149164,"app_id":1099920,"name":"10_zendesk_brand_subdomain","kind":"text","required":false,"position":21,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149166,"app_id":1099920,"name":"10_template_default_values","kind":"multiline","required":false,"position":22,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149167,"app_id":1099920,"name":"11_zendesk_brand_subdomain","kind":"text","required":false,"position":23,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149169,"app_id":1099920,"name":"11_template_default_values","kind":"multiline","required":false,"position":24,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149170,"app_id":1099920,"name":"12_zendesk_brand_subdomain","kind":"text","required":false,"position":25,"created_at":"2025-01-16T06:28:14Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149172,"app_id":1099920,"name":"12_template_default_values","kind":"multiline","required":false,"position":26,"created_at":"2025-01-16T06:28:15Z","updated_at":"2026-04-17T16:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4874,"entity_id":1099920,"app_id":1099920,"amount":300,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QPEs4E2lXWjisZSwKF5VYMJ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QMJvSE2lXWjisZS","cost_id":1449,"cost_type":"CostStripe","active":false,"created_at":"2025-01-16T06:28:17.000Z","updated_at":"2025-01-16T06:28:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6031,"entity_id":1099920,"app_id":1099920,"amount":500,"name":"Per Account per month - $5","description":"\u003cp\u003ePer Account per month - $5\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TW4DNE2lXWjisZSaM4tTovi","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QMJvSE2lXWjisZS","cost_id":1731,"cost_type":"CostStripe","active":true,"created_at":"2026-08-05T16:29:07.000Z","updated_at":"2026-08-05T16:29:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-16T06:28:04Z","updated_at":"2026-09-08T18:05:38Z","terms_conditions_url":null,"app_organization":{"id":1988,"name":"Unwired Logic","email":"support@unwiredlogic.com","website":"https://unwiredlogic.com","country_code":"JP","stripe_account_id":"acct_1QMJvSE2lXWjisZS","state":"published"},"locations":[3],"date_published":"2025-02-19T18:09:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-08T18:05:31Z","owner_id":269519,"author_name":"Unwired Logic","author_email":"support@unwiredlogic.com","author_url":"https://unwiredlogic.com/","short_description":"Send WhatsApp Templates, Revive Conversations Beyond 24 Hours!","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eUnwired Logic, an IT consultancy with 20+ years of experience, specializes in solving business challenges through technology. Our latest app overcomes WhatsApp’s 24-hour messaging limit, enabling businesses to send approved templates and seamlessly resume conversations once customers reply. \u003c/p\u003e\n\n\u003cp\u003eIntegrated with Zendesk, the app lets agents send WhatsApp templates directly from tickets, ensuring no inquiry goes unanswered. By streamlining communication, it enhances response times, customer satisfaction, and operational efficiency. \u003c/p\u003e\n\n\u003ch1\u003eKey Features:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReactivates WhatsApp conversations beyond the 24-hour window, enabling seamless customer engagement. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFully integrates with Zendesk Support, keeping your workflow smooth and efficient. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSends WhatsApp templates directly from Zendesk Agent Workspace—no need to leave the platform. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSimplifies sending WhatsApp templates with a single click, even if the customer hasn’t responded in 24 hours. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically resumes conversations once the customer replies to a template, lifting the 24-hour messaging restriction. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUses context-driven alerts to ensure WhatsApp templates are only sent in the right context (WhatsApp-based tickets). \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData Handling and Security:\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThis app accesses customer data already available in Zendesk, such as the requester\u0026#39;s phone number and any ticket fields your team maps into WhatsApp template variables, only to let agents select and send approved WhatsApp templates from the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMessage payloads are sent using Zendesk\u0026#39;s app framework requests to Sunshine Conversations / WhatsApp APIs configured by the customer. The app does not use customer data for advertising, profiling, or any purpose unrelated to sending the requested WhatsApp template and recording the action in the Zendesk ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorization is handled via OAuth, managed entirely by Zendesk. This replaces the previous basic authentication (app key and secret) approach, providing a more secure and standardized method for authenticating API calls to Sunshine Conversations.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eWhy Choose WhatsApp Message Template App?\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEliminate complexity by replacing manual macros with a user-friendly, automated workflow. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeep your conversations alive and customer-centric, no matter the time lapse. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBoost agent productivity with a tool purpose-built for efficient WhatsApp communication. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThis app is a game-changer for any business that prioritizes timely, effective customer engagement on WhatsApp. Try WhatsApp Message Template App powered by Unwired Logic today and ensure your customer conversations never miss a beat. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003e1. Create a New Conversations API\u003c/h2\u003e\n\n\u003cp\u003eIn your Zendesk admin center, navigate to the section for creating APIs and create a new Conversation API. Skip this step if the Conversations API has already been created.\u003c/p\u003e\n\n\u003ch2\u003e2. Authorize WhatsApp Message Template to Access Sunshine Conversations API\u003c/h2\u003e\n\n\u003cp\u003eDuring app installation, click \u003cstrong\u003e”Sign in with WhatsApp Message Template”\u003c/strong\u003e under the OAuth Authentication section to grant the app access to the Sunshine Conversations API. This is a one-time step. If you need to reauthorize later, the button will appear as \u003cstrong\u003e”Reauthorize with WhatsApp Message Template”\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003e3. Create WhatsApp Message template on your WhatsApp Manager portal site.\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease follow the article to finish the installation.\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://support.unwiredlogic.com/hc/en-us/articles/42363158369689-How-to-Install-WhatsApp-Message-Template-App\"\u003eHow to Install WhatsApp Message Template App\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.** \n\nUnwired Logic, an IT consultancy with 20+ years of experience, specializes in solving business challenges through technology. Our latest app overcomes WhatsApp’s 24-hour messaging limit, enabling businesses to send approved templates and seamlessly resume conversations once customers reply. \n\nIntegrated with Zendesk, the app lets agents send WhatsApp templates directly from tickets, ensuring no inquiry goes unanswered. By streamlining communication, it enhances response times, customer satisfaction, and operational efficiency. \n\n# Key Features: \n\n- Reactivates WhatsApp conversations beyond the 24-hour window, enabling seamless customer engagement. \n\n- Fully integrates with Zendesk Support, keeping your workflow smooth and efficient. \n\n- Sends WhatsApp templates directly from Zendesk Agent Workspace—no need to leave the platform. \n\n- Simplifies sending WhatsApp templates with a single click, even if the customer hasn’t responded in 24 hours. \n\n- Automatically resumes conversations once the customer replies to a template, lifting the 24-hour messaging restriction. \n\n- Uses context-driven alerts to ensure WhatsApp templates are only sent in the right context (WhatsApp-based tickets). \n\n# Data Handling and Security:\n\n- This app accesses customer data already available in Zendesk, such as the requester's phone number and any ticket fields your team maps into WhatsApp template variables, only to let agents select and send approved WhatsApp templates from the ticket sidebar.\n\n- Message payloads are sent using Zendesk's app framework requests to Sunshine Conversations / WhatsApp APIs configured by the customer. The app does not use customer data for advertising, profiling, or any purpose unrelated to sending the requested WhatsApp template and recording the action in the Zendesk ticket.\n\n- Authorization is handled via OAuth, managed entirely by Zendesk. This replaces the previous basic authentication (app key and secret) approach, providing a more secure and standardized method for authenticating API calls to Sunshine Conversations.\n\n# Why Choose WhatsApp Message Template App? \n\n- Eliminate complexity by replacing manual macros with a user-friendly, automated workflow. \n\n- Keep your conversations alive and customer-centric, no matter the time lapse. \n\n- Boost agent productivity with a tool purpose-built for efficient WhatsApp communication. \n\n- This app is a game-changer for any business that prioritizes timely, effective customer engagement on WhatsApp. Try WhatsApp Message Template App powered by Unwired Logic today and ensure your customer conversations never miss a beat. \n","raw_installation_instructions":"## 1. Create a New Conversations API\n\nIn your Zendesk admin center, navigate to the section for creating APIs and create a new Conversation API. Skip this step if the Conversations API has already been created.\n\n## 2. Authorize WhatsApp Message Template to Access Sunshine Conversations API\n\nDuring app installation, click **”Sign in with WhatsApp Message Template”** under the OAuth Authentication section to grant the app access to the Sunshine Conversations API. This is a one-time step. If you need to reauthorize later, the button will appear as **”Reauthorize with WhatsApp Message Template”**.\n\n## 3. Create WhatsApp Message template on your WhatsApp Manager portal site.\n\n**Please follow the article to finish the installation.**\n[How to Install WhatsApp Message Template App](https://support.unwiredlogic.com/hc/en-us/articles/42363158369689-How-to-Install-WhatsApp-Message-Template-App)\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1099920.apps.zdusercontent.com/1099920/assets/1788167773-0158f6f903fe0b2e3e6b61d0bdab99eb/logo-small.png","large_icon":"https://1099920.apps.zdusercontent.com/1099920/assets/1788167773-0158f6f903fe0b2e3e6b61d0bdab99eb/logo.png","screenshots":["https://1099920.apps.zdusercontent.com/1099920/assets/1788167773-0158f6f903fe0b2e3e6b61d0bdab99eb/screenshot-0.png","https://1099920.apps.zdusercontent.com/1099920/assets/1788167773-0158f6f903fe0b2e3e6b61d0bdab99eb/screenshot-1.png","https://1099920.apps.zdusercontent.com/1099920/assets/1788167773-0158f6f903fe0b2e3e6b61d0bdab99eb/screenshot-2.png"],"installation_count":2},{"id":1099983,"name":"Lionbridge Smart Connect Messaging","state":"published","version":"0.0.1","framework_version":"2.0","parameters":[{"id":3149381,"app_id":1099983,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-16T11:44:04Z","updated_at":"2025-01-16T11:44:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3149378,"app_id":1099983,"name":"Account Key","kind":"text","required":true,"position":1,"created_at":"2025-01-16T11:44:04Z","updated_at":"2025-01-16T11:44:04Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3149379,"app_id":1099983,"name":"Secret Key","kind":"text","required":true,"position":2,"created_at":"2025-01-16T11:44:04Z","updated_at":"2025-01-16T11:44:04Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3149380,"app_id":1099983,"name":"Lionbridge Smart Connect Url","kind":"text","required":true,"position":3,"created_at":"2025-01-16T11:44:04Z","updated_at":"2025-01-16T11:44:04Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":4875,"entity_id":1099983,"app_id":1099983,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-16T11:44:06.000Z","updated_at":"2025-01-16T11:44:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-16T11:44:03Z","updated_at":"2026-03-25T14:20:38Z","terms_conditions_url":null,"app_organization":{"id":687,"name":"Lionbridge","email":"GEOFLUENT.SUPPORT@lionbridge.com","website":"www.lionbridge.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-04-09T16:56:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.lionbridge.com/smart-mt/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-25T14:20:34Z","owner_id":269519,"author_name":"Lionbridge","author_email":"geofluent.support@lionbridge.com","author_url":"https://www.lionbridge.com","short_description":"Communicate in 100+ languages using your existing chat application.","long_description":"\u003cp\u003eMultilingual support doesn\u0026#39;t have to be hard. Lionbridge Smart Connect Messaging for Zendesk Chat provides contact centers, service desks, IT helpdesks, and other organizations with a cost-effective alternative to hiring bilingual staff: \u003cstrong\u003eAI-Based Technology\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eLionbridge\u0026#39;s translation solution allows organizations to instantly add interaction support for more than \u003cstrong\u003e100 languages\u003c/strong\u003e using their existing staff — with \u003cstrong\u003eno IT involvement required\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eLionbridge Smart Connect Messaging for Zendesk Chat eliminates the need to staff across all languages while providing stakeholders with \u003cstrong\u003ereal-time, low-effort experiences\u003c/strong\u003e in their native language, with terminology customized for your company and your industry.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eAbout Lionbridge\u003c/h2\u003e\n\n\u003cp\u003eLionbridge partners with brands to break barriers and build bridges all over the world.\u003c/p\u003e\n\n\u003cp\u003eFor over \u003cstrong\u003e25 years\u003c/strong\u003e, we have helped companies connect with their global customers and employees by delivering translation and localization solutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContact Lionbridge today\u003c/strong\u003e to see how we can help you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSave costs\u003c/li\u003e\n\u003cli\u003eBreak into new markets\u003c/li\u003e\n\u003cli\u003eConnect with customers across the globe\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003ePrivacy Policy\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.lionbridge.com/legal/?_ga=2.248910415.997736786.1761139849-1317393463.1758750169\"\u003eView Privacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick on Install button and select account from given selector to install app after that you will redirect to app configuration page where you need to provide details of Account Key, Secret Key, and Lionbridge Smart Connect URL. \u003cbr\u003e\nFor this configuration details, you require to contact support team geofluent.support@lionbridge.com\u003c/p\u003e\n","raw_long_description":"Multilingual support doesn't have to be hard. Lionbridge Smart Connect Messaging for Zendesk Chat provides contact centers, service desks, IT helpdesks, and other organizations with a cost-effective alternative to hiring bilingual staff: **AI-Based Technology**.\n\nLionbridge's translation solution allows organizations to instantly add interaction support for more than **100 languages** using their existing staff — with **no IT involvement required**.\n\nLionbridge Smart Connect Messaging for Zendesk Chat eliminates the need to staff across all languages while providing stakeholders with **real-time, low-effort experiences** in their native language, with terminology customized for your company and your industry.\n\n---\n\n## About Lionbridge\n\nLionbridge partners with brands to break barriers and build bridges all over the world.\n\nFor over **25 years**, we have helped companies connect with their global customers and employees by delivering translation and localization solutions.\n\n**Contact Lionbridge today** to see how we can help you:\n\n- Save costs\n- Break into new markets\n- Connect with customers across the globe\n\n---\n\n## Privacy Policy\n\n[View Privacy Policy](https://www.lionbridge.com/legal/?_ga=2.248910415.997736786.1761139849-1317393463.1758750169)","raw_installation_instructions":"Click on Install button and select account from given selector to install app after that you will redirect to app configuration page where you need to provide details of Account Key, Secret Key, and Lionbridge Smart Connect URL. \nFor this configuration details, you require to contact support team geofluent.support@lionbridge.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1099983.apps.zdusercontent.com/1099983/assets/1772618118-6d9e6bc762596d8d9cf164eeffe2200c/logo-small.png","large_icon":"https://1099983.apps.zdusercontent.com/1099983/assets/1772618118-6d9e6bc762596d8d9cf164eeffe2200c/logo.png","screenshots":["https://1099983.apps.zdusercontent.com/1099983/assets/1772618118-6d9e6bc762596d8d9cf164eeffe2200c/screenshot-0.png","https://1099983.apps.zdusercontent.com/1099983/assets/1772618118-6d9e6bc762596d8d9cf164eeffe2200c/screenshot-1.png","https://1099983.apps.zdusercontent.com/1099983/assets/1772618118-6d9e6bc762596d8d9cf164eeffe2200c/screenshot-2.png"],"installation_count":0},{"id":1100995,"name":"Ticket Flow Lite","state":"published","version":"0.2","framework_version":"2.0","parameters":[{"id":3151865,"app_id":1100995,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-21T03:52:44Z","updated_at":"2025-01-21T03:52:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3151862,"app_id":1100995,"name":"near_match","kind":"checkbox","required":false,"position":1,"created_at":"2025-01-21T03:52:44Z","updated_at":"2025-01-21T03:52:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3151863,"app_id":1100995,"name":"field_to_change","kind":"text","required":true,"position":2,"created_at":"2025-01-21T03:52:44Z","updated_at":"2025-01-27T20:15:35Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3151864,"app_id":1100995,"name":"field_rules","kind":"hidden","required":false,"position":3,"created_at":"2025-01-21T03:52:44Z","updated_at":"2025-01-21T03:52:44Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":4884,"entity_id":1100995,"app_id":1100995,"amount":5000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QjYO3Etom5Ah6u5nHX4GDfK","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J1yobEtom5Ah6u5","cost_id":1453,"cost_type":"CostStripe","active":true,"created_at":"2025-01-21T03:52:46.000Z","updated_at":"2025-01-21T03:52:46.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-21T03:52:20Z","updated_at":"2025-04-04T00:12:46Z","terms_conditions_url":null,"app_organization":{"id":4973,"name":"vaide.app","email":"support@vaide.app","website":"https://vaide.app","country_code":"BR","stripe_account_id":"acct_1J1yobEtom5Ah6u5","state":null},"locations":[3,4,2],"date_published":"2025-01-23T20:04:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2025-01-27T20:15:24Z","owner_id":269519,"author_name":"vaide.app","author_email":"support@vaide.app","author_url":"https://vaide.app","short_description":"Set dynamic conditions for dropdown field options","long_description":"\u003cp\u003e\u003cstrong\u003eTicket Flow\u003c/strong\u003e revolutionizes ticket management by giving administrators the power to customize dropdown field options based on ticket context. Agents see only the most relevant information, tailored to the ticket’s form and classification, ensuring clarity and efficiency. This app provides extended functionality for Zendesk, enabling advanced field customizations without compromising data integrity or administrative ease.\u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Ticket Flow?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e 🎯 \u003cstrong\u003eContextual Dropdown Options:\u003c/strong\u003e Dynamically tailor dropdown lists so agents view only the options relevant to the ticket’s classification and form.\u003c/li\u003e\n\u003cli\u003e🛠️ \u003cstrong\u003eStreamlined Administration:\u003c/strong\u003e Avoid creating multiple redundant fields by managing all conditions within a single ticket field, simplifying reporting and rule-building.\u003c/li\u003e\n\u003cli\u003e🚀 \u003cstrong\u003eBoost Zendesk Efficiency:\u003c/strong\u003e Extend Zendesk’s native functionality, moving beyond basic field visibility to true field-level customization.\u003c/li\u003e\n\u003cli\u003e📊 \u003cstrong\u003eOptimized Data Handling:\u003c/strong\u003e Ensure clean, centralized data for more accurate reporting, better visualizations, and smarter business rules.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003eSimplified Dashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eManage all field conditions through a user-friendly dashboard.\u003c/li\u003e\n\u003cli\u003eSet rules based on dropdown values or text fields with ease, no coding required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUnified Data Structure\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReplace the need for multiple ticket fields by consolidating workflows into a single field.\u003c/li\u003e\n\u003cli\u003eImprove data extraction, reporting accuracy, and operational insights without cluttering your Zendesk setup.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eEnhanced Productivity\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMinimize agent errors by showing only relevant options during ticket handling.\u003c/li\u003e\n\u003cli\u003eReduce setup complexity, saving time for both administrators and agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTransform Your Zendesk Workflow Today!\u003c/h2\u003e\n\n\u003cp\u003eWith Ticket Flow, you can unlock a new level of customization and efficiency, empowering your team to focus on what matters most. Simplify your setup, enhance reporting, and deliver faster, more accurate support.\u003c/p\u003e\n\n\u003ch4\u003ePowered by Appers! ✨\u003c/h4\u003e\n\n\u003cp\u003eDiscover more solutions at vaide.app 🚀\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing the \u003cstrong\u003eTicket Flow\u003c/strong\u003e app, administrators must configure it to match their organization’s specific needs. This guide provides step-by-step instructions to access the app settings, configure options, and customize field names and values.\u003c/p\u003e\n\n\u003ch2\u003eApp Installation\u003c/h2\u003e\n\n\u003cp\u003eTo install the Ticket Flow app in Zendesk, follow these steps:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Log in to Zendesk\u003c/strong\u003e\u003cbr\u003e\nEnsure you are logged in with administrator privileges.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Navigate to the Zendesk Marketplace\u003c/strong\u003e\u003cbr\u003e\nGo to Admin Center \u0026gt; Apps and Integrations \u0026gt; Marketplace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Search for Ticket Flow\u003c/strong\u003e\u003cbr\u003e\nUse the search bar to locate Ticket Flow, then click Install.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Complete the Installation\u003c/strong\u003e\u003cbr\u003e\nFollow the on-screen instructions to finalize the installation.\u003c/p\u003e\n\n\u003ch2\u003eApp Configuration\u003c/h2\u003e\n\n\u003cp\u003eThe Ticket Flow app is designed for exclusive customization by administrators or agents with special permissions for managing Zendesk apps.\u003c/p\u003e\n\n\u003ch3\u003eAccessing App Settings\u003c/h3\u003e\n\n\u003cp\u003eTo access the app configuration options, navigate to:\u003cbr\u003e\n- Apps and Integrations » Zendesk Support Apps » Ticket Flow » Change Settings\u003c/p\u003e\n\n\u003cp\u003eFrom this screen, you can customize field names and values, including removing or modifying text to suit your team’s requirements.\u003c/p\u003e\n\n\u003ch3\u003eKey Configuration Options\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClose Match:\u003c/strong\u003e Enable similarity-based matching for values in text fields, ensuring accurate and relevant selections.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTarget Field:\u003c/strong\u003e Specify the numeric ID of the dropdown field you want to customize. The list of items displayed or hidden will dynamically adjust based on the value of another field (e.g., 123456789).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNote: As this is an initial version, the app currently allows customization of item visibility for a single dropdown field only. If you wish to customize additional fields, an additional app subscription will be required, with each instance installed and configured separately.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eUsing the Ticket Flow Dashboard\u003c/h3\u003e\n\n\u003cp\u003eAccess the Ticket Flow Dashboard from the left-hand navigation bar (navbar) in your Zendesk Support interface.\u003cbr\u003e\n- \u003cstrong\u003eThe icon is visible only to Administrators.\u003c/strong\u003e If it’s missing, check your access permissions.\u003c/p\u003e\n\n\u003ch3\u003eDashboard Overview\u003c/h3\u003e\n\n\u003cp\u003eThe dashboard is divided into two panels:\u003cbr\u003e\n- Left Panel: Displays all forms in your account.\u003cbr\u003e\n- Right Panel: Lists all the conditions added for this form, while also allowing individual items to be added or removed with ease.\u003c/p\u003e\n\n\u003ch2\u003eFinal Steps\u003c/h2\u003e\n\n\u003cp\u003eBy following this guide, you can efficiently customize the Ticket Flow app to provide a cleaner, more organized experience for your agents.\u003c/p\u003e\n\n\u003cp\u003eFor more tools and tips to optimize your Zendesk environment, visit vaide.app 🚀.\u003c/p\u003e\n","raw_long_description":"**Ticket Flow** revolutionizes ticket management by giving administrators the power to customize dropdown field options based on ticket context. Agents see only the most relevant information, tailored to the ticket’s form and classification, ensuring clarity and efficiency. This app provides extended functionality for Zendesk, enabling advanced field customizations without compromising data integrity or administrative ease.\n\n## Why Choose Ticket Flow?\n\n-  🎯 **Contextual Dropdown Options:** Dynamically tailor dropdown lists so agents view only the options relevant to the ticket’s classification and form.\n- 🛠️ **Streamlined Administration:** Avoid creating multiple redundant fields by managing all conditions within a single ticket field, simplifying reporting and rule-building.\n- 🚀 **Boost Zendesk Efficiency:** Extend Zendesk’s native functionality, moving beyond basic field visibility to true field-level customization.\n- 📊 **Optimized Data Handling:** Ensure clean, centralized data for more accurate reporting, better visualizations, and smarter business rules.\n\n## Key Features\n\n### Simplified Dashboard\n- Manage all field conditions through a user-friendly dashboard.\n- Set rules based on dropdown values or text fields with ease, no coding required.\n\n### Unified Data Structure\n- Replace the need for multiple ticket fields by consolidating workflows into a single field.\n- Improve data extraction, reporting accuracy, and operational insights without cluttering your Zendesk setup.\n\n### Enhanced Productivity\n- Minimize agent errors by showing only relevant options during ticket handling.\n- Reduce setup complexity, saving time for both administrators and agents.\n\n## Transform Your Zendesk Workflow Today!\nWith Ticket Flow, you can unlock a new level of customization and efficiency, empowering your team to focus on what matters most. Simplify your setup, enhance reporting, and deliver faster, more accurate support.\n\n#### Powered by Appers! ✨\nDiscover more solutions at vaide.app 🚀","raw_installation_instructions":"After installing the **Ticket Flow** app, administrators must configure it to match their organization’s specific needs. This guide provides step-by-step instructions to access the app settings, configure options, and customize field names and values.\n\n## App Installation\nTo install the Ticket Flow app in Zendesk, follow these steps:\n\n\n**1. Log in to Zendesk**\nEnsure you are logged in with administrator privileges.\n\n\n**2. Navigate to the Zendesk Marketplace**\nGo to Admin Center \u003e Apps and Integrations \u003e Marketplace.\n\n\n**3. Search for Ticket Flow**\nUse the search bar to locate Ticket Flow, then click Install.\n\n\n**4. Complete the Installation**\nFollow the on-screen instructions to finalize the installation.\n\n## App Configuration\nThe Ticket Flow app is designed for exclusive customization by administrators or agents with special permissions for managing Zendesk apps.\n\n### Accessing App Settings\nTo access the app configuration options, navigate to:\n- Apps and Integrations » Zendesk Support Apps » Ticket Flow » Change Settings\n\nFrom this screen, you can customize field names and values, including removing or modifying text to suit your team’s requirements.\n\n### Key Configuration Options\n- **Close Match:** Enable similarity-based matching for values in text fields, ensuring accurate and relevant selections.\n- **Target Field:** Specify the numeric ID of the dropdown field you want to customize. The list of items displayed or hidden will dynamically adjust based on the value of another field (e.g., 123456789).\n\n*Note: As this is an initial version, the app currently allows customization of item visibility for a single dropdown field only. If you wish to customize additional fields, an additional app subscription will be required, with each instance installed and configured separately.*\n\n### Using the Ticket Flow Dashboard\nAccess the Ticket Flow Dashboard from the left-hand navigation bar (navbar) in your Zendesk Support interface.\n- **The icon is visible only to Administrators.** If it’s missing, check your access permissions.\n\n### Dashboard Overview\n\nThe dashboard is divided into two panels:\n- Left Panel: Displays all forms in your account.\n- Right Panel: Lists all the conditions added for this form, while also allowing individual items to be added or removed with ease.\n\n## Final Steps\nBy following this guide, you can efficiently customize the Ticket Flow app to provide a cleaner, more organized experience for your agents.\n\nFor more tools and tips to optimize your Zendesk environment, visit vaide.app 🚀.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1100995.apps.zdusercontent.com/1100995/assets/1737751998-1f2e0672f7e819b4fae8865852d5f257/logo-small.png","large_icon":"https://1100995.apps.zdusercontent.com/1100995/assets/1737751998-1f2e0672f7e819b4fae8865852d5f257/logo.png","screenshots":["https://1100995.apps.zdusercontent.com/1100995/assets/1737751998-1f2e0672f7e819b4fae8865852d5f257/screenshot-0.png","https://1100995.apps.zdusercontent.com/1100995/assets/1737751998-1f2e0672f7e819b4fae8865852d5f257/screenshot-1.png","https://1100995.apps.zdusercontent.com/1100995/assets/1737751998-1f2e0672f7e819b4fae8865852d5f257/screenshot-2.png"],"installation_count":0},{"id":1101278,"name":"agentim.ai","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3152769,"app_id":1101278,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-22T06:36:06Z","updated_at":"2025-01-22T06:36:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3152763,"app_id":1101278,"name":"config_id","kind":"text","required":false,"position":1,"created_at":"2025-01-22T06:36:05Z","updated_at":"2025-02-05T20:09:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3152764,"app_id":1101278,"name":"condition_id","kind":"text","required":false,"position":2,"created_at":"2025-01-22T06:36:05Z","updated_at":"2025-01-22T06:36:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3152765,"app_id":1101278,"name":"api","kind":"text","required":false,"position":3,"created_at":"2025-01-22T06:36:05Z","updated_at":"2025-02-05T20:09:37Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3152766,"app_id":1101278,"name":"pii_name_field","kind":"text","required":false,"position":4,"created_at":"2025-01-22T06:36:05Z","updated_at":"2025-01-22T06:36:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3152767,"app_id":1101278,"name":"data_scan","kind":"checkbox","required":false,"position":5,"created_at":"2025-01-22T06:36:06Z","updated_at":"2025-02-05T20:09:37Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3152768,"app_id":1101278,"name":"analyze_on_close","kind":"checkbox","required":false,"position":6,"created_at":"2025-01-22T06:36:06Z","updated_at":"2025-02-05T20:09:37Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":4888,"entity_id":1101278,"app_id":1101278,"amount":4900,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QjkWFFFdq2uieRyWF5ZFdAG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Mg8lhFFdq2uieRy","cost_id":1454,"cost_type":"CostStripe","active":true,"created_at":"2025-01-22T06:36:07.000Z","updated_at":"2025-01-22T06:36:07.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-22T06:36:04Z","updated_at":"2025-04-04T00:12:46Z","terms_conditions_url":null,"app_organization":{"id":6282,"name":"agentim.ai","email":"hello@agentim.ai","website":"https://agentim.ai","country_code":"US","stripe_account_id":"acct_1Mg8lhFFdq2uieRy","state":null},"locations":[3],"date_published":"2025-01-31T16:56:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://agentim.ai"},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-05T20:09:33Z","owner_id":269519,"author_name":"agentim","author_email":"Hello@agentim.ai","author_url":"https://agentim.ai","short_description":"Convert raw text tickets into AI insights, cutting agent workload by 80%.","long_description":"\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/2afb3df1-7eb2-4c83-8148-7dc3527568e8.png\" alt=\"Banner\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://agentim.ai/logo.png\" alt=\"agentim.ai Logo\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHey Support Leaders!\u003c/h3\u003e\n\n\u003cp\u003eAre you overwhelmed by manual ticket updates, inaccurate data, and unclear support insights? \u003cstrong\u003eagentim.ai\u003c/strong\u003e is here to help. We automate the tedious parts of Zendesk ticket management so your team can focus on what matters most—delivering outstanding customer service.\u003c/p\u003e\n\n\u003ch4\u003eWhat We Solve:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTime-Consuming Manual Entries:\u003c/strong\u003e Our AI handles repetitive tasks so your agents don’t have to.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInaccurate Ticket Data:\u003c/strong\u003e Ensure every ticket is complete and error-free.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLimited Reporting:\u003c/strong\u003e Get all the fields you need directly in Zendesk and leverage its native dashboards and reporting tools.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSensitive Data Protection:\u003c/strong\u003e Optionally enable our built-in PII detection to sanitize sensitive data before processing tickets with AI.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eHow It Works:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Field Filling:\u003c/strong\u003e Our AI scans your tickets and auto-fills fields, reducing errors and saving time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSensitive Data Sanitization:\u003c/strong\u003e Optionally, enable built-in PII detection to sanitize sensitive data before the tickets are processed by the AI.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Ticket Categorization:\u003c/strong\u003e When a ticket closes, agentim.ai automatically categorizes it, keeping your data organized and insightful.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDirect Visibility:\u003c/strong\u003e All ticket fields are visible directly in Zendesk, allowing you to use Zendesk\u0026#39;s native dashboards and reporting tools for real-time insights.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://officelyfiles.s3.eu-west-1.amazonaws.com/5e511f58-d400-4653-9b99-cc002da7082a.gif\" alt=\"Demo GIF\"\u003e\u003c/p\u003e\n\n\u003ch4\u003eIs agentim.ai Right for You?\u003c/h4\u003e\n\n\u003cp\u003e👉 Do you handle hundreds or thousands of tickets every day?\u003cbr\u003e\n👉 Are you looking to cut down on manual work and improve data accuracy?\u003cbr\u003e\n👉 Do you need clear insights into your support team’s performance using Zendesk’s powerful tools?\u003c/p\u003e\n\n\u003cp\u003eIf you answered yes, then \u003cstrong\u003eagentim.ai\u003c/strong\u003e is the perfect solution for your business.\u003c/p\u003e\n\n\u003ch3\u003ePricing Plans\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnterprise Plan\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003e$49 per user per month\u003c/strong\u003e, which includes up to \u003cstrong\u003e1,000 tickets monthly per agent\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e\n- After the included quota, additional tickets are categorized at \u003cstrong\u003e€0.05 per ticket\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eGet Started\u003c/h3\u003e\n\n\u003cp\u003eReady to transform your Zendesk experience? Get started with \u003cstrong\u003eagentim.ai\u003c/strong\u003e and boost your support efficiency today.\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://agentim.ai\"\u003eStart Free Trial\u003c/a\u003e | \u003ca href=\"https://cal.com/agemtim-ai/30min\"\u003eContact Sales\u003c/a\u003e | \u003ca href=\"mailto:hello@agentim.ai\"\u003eEmail Us\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eVisit our website: \u003ca href=\"https://landing.agentim.ai\"\u003elanding.agentim.ai\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eagentim.ai – AI for Smarter Zendesk Automation.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to Set Up agentim.ai\u003c/h2\u003e\n\n\u003cp\u003eFollow these easy steps to install and activate \u003cstrong\u003eagentim.ai\u003c/strong\u003e in your Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to the \u003ca href=\"https://www.zendesk.com/marketplace\"\u003eZendesk Marketplace\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eagentim.ai\u003c/strong\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen the Zendesk Admin Center and navigate to \u003cstrong\u003eApps \u0026gt; Manage\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFind \u003cstrong\u003eagentim.ai\u003c/strong\u003e and click \u003cstrong\u003eConfigure\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSet Up Your API Key\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog into your agentim.ai account and go to \u003cstrong\u003eSettings \u0026gt; API Key\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eCopy your API key and paste it into the agentim.ai app settings in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure AI Automation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter your \u003cstrong\u003eConfig ID\u003c/strong\u003e to instruct agentim.ai on how to process your tickets.\u003c/li\u003e\n\u003cli\u003e(Optional) Add a \u003cstrong\u003eCondition ID\u003c/strong\u003e to further customize the AI analysis for your workflow.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable PII Detection\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnable the option to detect and sanitize sensitive data before passing tickets to the AI.\u003c/li\u003e\n\u003cli\u003eSpecify the \u003cstrong\u003ePII Name Field\u003c/strong\u003e or map the app to your existing Zendesk PII fields.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTest the Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a test ticket in Zendesk.\u003c/li\u003e\n\u003cli\u003eAdd a comment and verify that the fields are auto-filled, sensitive data is properly handled, and the ticket is categorized correctly.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Using agentim.ai\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog into your agentim.ai dashboard for real-time insights and detailed reporting.\u003c/li\u003e\n\u003cli\u003eExport your data as needed and enjoy a streamlined support process.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? Visit our \u003ca href=\"https://agentim.ai/docs\"\u003eSupport Center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Banner](https://officelyfiles.s3.eu-west-1.amazonaws.com/2afb3df1-7eb2-4c83-8148-7dc3527568e8.png)\n\n![agentim.ai Logo](https://agentim.ai/logo.png)\n\n### Hey Support Leaders!\n\nAre you overwhelmed by manual ticket updates, inaccurate data, and unclear support insights? **agentim.ai** is here to help. We automate the tedious parts of Zendesk ticket management so your team can focus on what matters most—delivering outstanding customer service.\n\n#### What We Solve:\n\n- **Time-Consuming Manual Entries:** Our AI handles repetitive tasks so your agents don’t have to.\n- **Inaccurate Ticket Data:** Ensure every ticket is complete and error-free.\n- **Limited Reporting:** Get all the fields you need directly in Zendesk and leverage its native dashboards and reporting tools.\n- **Sensitive Data Protection:** Optionally enable our built-in PII detection to sanitize sensitive data before processing tickets with AI.\n\n#### How It Works:\n\n1. **Automatic Field Filling:** Our AI scans your tickets and auto-fills fields, reducing errors and saving time.\n2. **Sensitive Data Sanitization:** Optionally, enable built-in PII detection to sanitize sensitive data before the tickets are processed by the AI.\n3. **Smart Ticket Categorization:** When a ticket closes, agentim.ai automatically categorizes it, keeping your data organized and insightful.\n4. **Direct Visibility:** All ticket fields are visible directly in Zendesk, allowing you to use Zendesk's native dashboards and reporting tools for real-time insights.\n\n![Demo GIF](https://officelyfiles.s3.eu-west-1.amazonaws.com/5e511f58-d400-4653-9b99-cc002da7082a.gif)\n\n#### Is agentim.ai Right for You?\n\n👉 Do you handle hundreds or thousands of tickets every day?\n👉 Are you looking to cut down on manual work and improve data accuracy?\n👉 Do you need clear insights into your support team’s performance using Zendesk’s powerful tools?\n\nIf you answered yes, then **agentim.ai** is the perfect solution for your business.\n\n### Pricing Plans\n\n**Enterprise Plan**  \n- **$49 per user per month**, which includes up to **1,000 tickets monthly per agent**.  \n- After the included quota, additional tickets are categorized at **€0.05 per ticket**.\n\n### Get Started\n\nReady to transform your Zendesk experience? Get started with **agentim.ai** and boost your support efficiency today.\n\n👉 [Start Free Trial](https://agentim.ai) | [Contact Sales](https://cal.com/agemtim-ai/30min) | [Email Us](mailto:hello@agentim.ai)\n\nVisit our website: [landing.agentim.ai](https://landing.agentim.ai)\n\n**agentim.ai – AI for Smarter Zendesk Automation.**","raw_installation_instructions":"## How to Set Up agentim.ai\n\nFollow these easy steps to install and activate **agentim.ai** in your Zendesk:\n\n1. **Install the App**\n   - Go to the [Zendesk Marketplace](https://www.zendesk.com/marketplace).\n   - Search for **agentim.ai** and click **Install**.\n\n2. **Configure the App**\n   - Open the Zendesk Admin Center and navigate to **Apps \u003e Manage**.\n   - Find **agentim.ai** and click **Configure**.\n\n3. **Set Up Your API Key**\n   - Log into your agentim.ai account and go to **Settings \u003e API Key**.\n   - Copy your API key and paste it into the agentim.ai app settings in Zendesk.\n\n4. **Configure AI Automation**\n   - Enter your **Config ID** to instruct agentim.ai on how to process your tickets.\n   - (Optional) Add a **Condition ID** to further customize the AI analysis for your workflow.\n\n5. **Enable PII Detection**\n   - Enable the option to detect and sanitize sensitive data before passing tickets to the AI.\n   - Specify the **PII Name Field** or map the app to your existing Zendesk PII fields.\n\n6. **Test the Integration**\n   - Create a test ticket in Zendesk.\n   - Add a comment and verify that the fields are auto-filled, sensitive data is properly handled, and the ticket is categorized correctly.\n\n7. **Start Using agentim.ai**\n   - Log into your agentim.ai dashboard for real-time insights and detailed reporting.\n   - Export your data as needed and enjoy a streamlined support process.\n\nNeed help? Visit our [Support Center](https://agentim.ai/docs).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1101278.apps.zdusercontent.com/1101278/assets/1738370780-e501f70d6ceb20b8867f637ba22332f6/logo-small.png","large_icon":"https://1101278.apps.zdusercontent.com/1101278/assets/1738370780-e501f70d6ceb20b8867f637ba22332f6/logo.png","screenshots":["https://1101278.apps.zdusercontent.com/1101278/assets/1738370780-e501f70d6ceb20b8867f637ba22332f6/screenshot-0.png","https://1101278.apps.zdusercontent.com/1101278/assets/1738370780-e501f70d6ceb20b8867f637ba22332f6/screenshot-1.png","https://1101278.apps.zdusercontent.com/1101278/assets/1738370780-e501f70d6ceb20b8867f637ba22332f6/screenshot-2.png"],"installation_count":0},{"id":1101369,"name":"Process CSV","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3153095,"app_id":1101369,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-22T12:19:28Z","updated_at":"2025-01-22T12:19:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3153092,"app_id":1101369,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2025-01-22T12:19:27Z","updated_at":"2025-01-22T12:19:27Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3153093,"app_id":1101369,"name":"triggerBody","kind":"hidden","required":false,"position":2,"created_at":"2025-01-22T12:19:28Z","updated_at":"2025-01-22T12:19:28Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticket_id\\\": \\\"{{ticket.id}}\\\"\\n}\\n\"\n      ]\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null},{"id":3153094,"app_id":1101369,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2025-01-22T12:19:28Z","updated_at":"2025-01-22T12:19:28Z","default_value":"https://support.knots.io/hc/en-us/articles/23949350878482","secure":false,"scopes":null,"options":null}],"plans":[{"id":4889,"entity_id":1101369,"app_id":1101369,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-22T12:19:29.000Z","updated_at":"2025-01-22T12:19:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-22T12:19:27Z","updated_at":"2025-12-05T16:56:43Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-01-23T20:06:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:40Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Use and process CSV data, update Zendesk and 3rd party systems","long_description":"\u003ch1\u003eProcess CSV\u003c/h1\u003e\n\n\u003ch2\u003eUse and process CSV data, update Zendesk and 3rd party systems\u003c/h2\u003e\n\n\u003cp\u003eWhile CSV is a common format for exporting and sharing data, e.g. from Excel spreadsheets, Zendesk\u0026#39;s native tools don\u0026#39;t support processing these files. As a result, agents must download the attachment and manually extract the data by copying and pasting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProcess CSV\u003c/strong\u003e lets you handle CSV data directly from ticket attachments, updating both Zendesk and connected systems like CRMs. And not just from customers and clients - even legacy systems without an API can simply send CSV files to Zendesk, where the data is immediately usable, eliminating manual work and enabling further automation.\u003c/p\u003e\n\n\u003ch3\u003eWith Process CSV you can automatically\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eExtract data from CSV files and transform it according to your needs.\u003c/li\u003e\n\u003cli\u003eUpdate Zendesk tickets as well as 3rd party systems like CRMs.\u003c/li\u003e\n\u003cli\u003eLeverage data from CSV files for custom workflows and automations.\u003c/li\u003e\n\u003cli\u003eEnable unconnected third-party systems to sync with Zendesk by sending an email.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFrom data science to event management, from CRM updates to auto-filling ticket fields, Process CSV provides strong support for a variety of industries and use cases, saving time and increasing efficiency.\u003c/p\u003e\n\n\u003ch3\u003eKey features include\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eImport and process CSV\u003c/strong\u003e: Automatically import CSV files, such as those exported from Microsoft Excel or other spreadsheet tools, directly into Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate ticket updates\u003c/strong\u003e: Ensure accurate and up-to-date information by automatically populating Zendesk ticket fields with data from your CSV files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate 3rd party systems\u003c/strong\u003e: CRM systems or any other legacy system connected via API can also be automatically updated with the CSV data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect to external systems\u003c/strong\u003e: Sending CSV data to Zendesk as an email attachment makes it easy to synchronize with third-party systems without an API.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable workflows\u003c/strong\u003e: Tailor data transformations and updates to your specific needs, increasing efficiency and productivity.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReal-world applications:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEvent management:\u003c/strong\u003e Import attendee lists via CSV files into Zendesk to automatically create tickets for each attendee, assign them to specific agents, and trigger customized email notifications.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer data updates\u003c/strong\u003e: Bulk update customer information by importing CSV files with new contact details, preferences, or subscription status, and automatically update both Zendesk and your CRM.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInventory management\u003c/strong\u003e: Manage product updates by importing inventory lists that automatically update stock levels, pricing, and product descriptions throughout your support system.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey processing\u003c/strong\u003e: Import survey responses from CSV files to create tickets for follow-up actions, automatically categorize feedback, and update customer satisfaction metrics.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLegacy system integration\u003c/strong\u003e\n:  Connect legacy systems by letting them export data to Zendesk as CSV files, enabling automated ticket creation and updates without complex API integrations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eWhy choose Knots?\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFree trial:\u003c/strong\u003e Just want to see if we have what it takes? Of course - try all Knots applications for free for two weeks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExceptional support:\u003c/strong\u003e  Our team is ready to help with any questions, setup needs, or custom solutions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible pricing:\u003c/strong\u003e We support start-ups as well as enterprises, just choose a plan that fits your needs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrusted solutions:\u003c/strong\u003e Join our many happy customers who have enhanced their Zendesk workflows with Knots\u0026#39; innovative apps, improving efficiency as well as customer experience!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e for a comprehensive suite of tools designed to transform your Zendesk experience!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install Process CSV.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eProcess CSV\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Process CSV icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io\u003c/p\u003e\n","raw_long_description":"# Process CSV\n\n## Use and process CSV data, update Zendesk and 3rd party systems\n\nWhile CSV is a common format for exporting and sharing data, e.g. from Excel spreadsheets, Zendesk's native tools don't support processing these files. As a result, agents must download the attachment and manually extract the data by copying and pasting.\n\n**Process CSV** lets you handle CSV data directly from ticket attachments, updating both Zendesk and connected systems like CRMs. And not just from customers and clients - even legacy systems without an API can simply send CSV files to Zendesk, where the data is immediately usable, eliminating manual work and enabling further automation.\n\n### With Process CSV you can automatically\n\n* Extract data from CSV files and transform it according to your needs.\n* Update Zendesk tickets as well as 3rd party systems like CRMs.\n* Leverage data from CSV files for custom workflows and automations.\n* Enable unconnected third-party systems to sync with Zendesk by sending an email.\n\n\nFrom data science to event management, from CRM updates to auto-filling ticket fields, Process CSV provides strong support for a variety of industries and use cases, saving time and increasing efficiency.\n\n### Key features include\n\n* **Import and process CSV**: Automatically import CSV files, such as those exported from Microsoft Excel or other spreadsheet tools, directly into Zendesk.\n* **Automate ticket updates**: Ensure accurate and up-to-date information by automatically populating Zendesk ticket fields with data from your CSV files.\n* **Update 3rd party systems**: CRM systems or any other legacy system connected via API can also be automatically updated with the CSV data.\n* **Connect to external systems**: Sending CSV data to Zendesk as an email attachment makes it easy to synchronize with third-party systems without an API.\n* **Customizable workflows**: Tailor data transformations and updates to your specific needs, increasing efficiency and productivity.\n\n\n### Real-world applications:\n\n* **Event management:** Import attendee lists via CSV files into Zendesk to automatically create tickets for each attendee, assign them to specific agents, and trigger customized email notifications.\n* **Customer data updates**: Bulk update customer information by importing CSV files with new contact details, preferences, or subscription status, and automatically update both Zendesk and your CRM.\n* **Inventory management**: Manage product updates by importing inventory lists that automatically update stock levels, pricing, and product descriptions throughout your support system.\n* **Survey processing**: Import survey responses from CSV files to create tickets for follow-up actions, automatically categorize feedback, and update customer satisfaction metrics.\n* **Legacy system integration**\n  :  Connect legacy systems by letting them export data to Zendesk as CSV files, enabling automated ticket creation and updates without complex API integrations.\n\n#### Why choose Knots?\n\n* **Free trial:** Just want to see if we have what it takes? Of course - try all Knots applications for free for two weeks.\n* **Exceptional support:**  Our team is ready to help with any questions, setup needs, or custom solutions.\n* **Flexible pricing:** We support start-ups as well as enterprises, just choose a plan that fits your needs.\n* **Trusted solutions:** Join our many happy customers who have enhanced their Zendesk workflows with Knots' innovative apps, improving efficiency as well as customer experience!\n\nVisit [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) for a comprehensive suite of tools designed to transform your Zendesk experience!\n\n[Privacy policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install Process CSV.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Process CSV**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the Process CSV icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1101369.apps.zdusercontent.com/1101369/assets/1764149733-43c8df21b7937aacb7bcbbce56e880f3/logo-small.png","large_icon":"https://1101369.apps.zdusercontent.com/1101369/assets/1764149733-43c8df21b7937aacb7bcbbce56e880f3/logo.png","screenshots":["https://1101369.apps.zdusercontent.com/1101369/assets/1764149733-43c8df21b7937aacb7bcbbce56e880f3/screenshot-0.png","https://1101369.apps.zdusercontent.com/1101369/assets/1764149733-43c8df21b7937aacb7bcbbce56e880f3/screenshot-1.png","https://1101369.apps.zdusercontent.com/1101369/assets/1764149733-43c8df21b7937aacb7bcbbce56e880f3/screenshot-2.png"],"installation_count":4},{"id":1101657,"name":"Agent Notes","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":3154070,"app_id":1101657,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-23T10:41:13Z","updated_at":"2025-01-23T10:41:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4890,"entity_id":1101657,"app_id":1101657,"amount":90,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QkNg5BDwHQ6ASWtGhInSr3Y","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HDaFsBDwHQ6ASWt","cost_id":1455,"cost_type":"CostStripe","active":true,"created_at":"2025-01-23T10:41:14.000Z","updated_at":"2025-01-23T10:41:14.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-23T10:41:12Z","updated_at":"2025-04-04T00:12:46Z","terms_conditions_url":"https://getassist.co/terms.html","app_organization":{"id":3217,"name":"Assist Apps","email":"hello@getassist.co","website":"https://getassist.co","country_code":"PH","stripe_account_id":"acct_1HDaFsBDwHQ6ASWt","state":null},"locations":[1,3,5,6],"date_published":"2025-01-28T18:11:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2025-03-25T19:44:41Z","owner_id":269519,"author_name":"Assist Apps","author_email":"hello@assistapps.co","author_url":"https://getassist.co","short_description":"Create, organize, and manage notes directly within Zendesk.","long_description":"\u003ch2\u003eAgent Notes\u003c/h2\u003e\n\n\u003ch3\u003eDescription\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent Notes\u003c/strong\u003e simplifies workflows by enabling agents to create, organize, and manage notes directly within Zendesk. With features like instant copying and color-coded notes, this app ensures agents can efficiently keep track of important details and stay organized. Available in the ticket sidebar and top bar, Agent Notes is always within reach.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQuick Note Creation\u003c/strong\u003e: Easily create notes within tickets for faster documentation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Copying\u003c/strong\u003e: Copy note content with a single click for easy sharing and reuse.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eColor-Coded Notes\u003c/strong\u003e: Organize your notes with customizable color codes to highlight priorities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccessible Anywhere\u003c/strong\u003e: Available in the ticket sidebar and top bar, ensuring quick access at any time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration\u003c/strong\u003e: Fully integrates into Zendesk, allowing agents to stay in their workflow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy Management\u003c/strong\u003e: Edit, delete, or rearrange notes as needed, ensuring information is always up-to-date.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Productivity\u003c/strong\u003e: Save time by instantly creating and copying notes without leaving Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBetter Organization\u003c/strong\u003e: Use color coding to quickly identify and prioritize key information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Collaboration\u003c/strong\u003e: Share notes effortlessly to ensure team members stay informed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStreamlined Workflows\u003c/strong\u003e: Reduce clutter and keep important details organized within tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTemplate Responses\u003c/strong\u003e: Create reusable template responses for tickets, saving time on repetitive tasks.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e: Quickly install Agent Notes from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Notes\u003c/strong\u003e: Add notes directly from the tickets sidebar or access them from the top bar for a broader view.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrganize and Share\u003c/strong\u003e: Use color coding and instant copying to manage and share notes effortlessly.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003ch3\u003eHow To Install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit the Zendesk Marketplace and find the Agent Notes app.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Install\u0026quot; and follow the on-screen instructions.\u003c/li\u003e\n\u003cli\u003eStart creating notes and optimizing your workflow!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor assistance or questions, please contact our support team at hello@assistapps.co.\u003c/p\u003e\n","raw_long_description":"## Agent Notes\n\n### Description\n\n**Agent Notes** simplifies workflows by enabling agents to create, organize, and manage notes directly within Zendesk. With features like instant copying and color-coded notes, this app ensures agents can efficiently keep track of important details and stay organized. Available in the ticket sidebar and top bar, Agent Notes is always within reach.\n\n### Key Features\n\n- **Quick Note Creation**: Easily create notes within tickets for faster documentation.\n- **Instant Copying**: Copy note content with a single click for easy sharing and reuse.\n- **Color-Coded Notes**: Organize your notes with customizable color codes to highlight priorities.\n- **Accessible Anywhere**: Available in the ticket sidebar and top bar, ensuring quick access at any time.\n- **Seamless Integration**: Fully integrates into Zendesk, allowing agents to stay in their workflow.\n- **Easy Management**: Edit, delete, or rearrange notes as needed, ensuring information is always up-to-date.\n\n### Benefits\n\n- **Enhanced Productivity**: Save time by instantly creating and copying notes without leaving Zendesk.\n- **Better Organization**: Use color coding to quickly identify and prioritize key information.\n- **Improved Collaboration**: Share notes effortlessly to ensure team members stay informed.\n- **Streamlined Workflows**: Reduce clutter and keep important details organized within tickets.\n- **Template Responses**: Create reusable template responses for tickets, saving time on repetitive tasks.\n\n### How It Works\n\n1. **Install the App**: Quickly install Agent Notes from the Zendesk Marketplace.\n2. **Create Notes**: Add notes directly from the tickets sidebar or access them from the top bar for a broader view.\n3. **Organize and Share**: Use color coding and instant copying to manage and share notes effortlessly.\n\n","raw_installation_instructions":"### How To Install\n\n1. Visit the Zendesk Marketplace and find the Agent Notes app.\n2. Click \"Install\" and follow the on-screen instructions.\n3. Start creating notes and optimizing your workflow!\n\n### Support\n\nFor assistance or questions, please contact our support team at hello@assistapps.co.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1101657.apps.zdusercontent.com/1101657/assets/1742925965-760887283fe0d805bab723261d4999eb/logo-small.png","large_icon":"https://1101657.apps.zdusercontent.com/1101657/assets/1742925965-760887283fe0d805bab723261d4999eb/logo.png","screenshots":["https://1101657.apps.zdusercontent.com/1101657/assets/1742925965-760887283fe0d805bab723261d4999eb/screenshot-0.png","https://1101657.apps.zdusercontent.com/1101657/assets/1742925965-760887283fe0d805bab723261d4999eb/screenshot-1.png","https://1101657.apps.zdusercontent.com/1101657/assets/1742925965-760887283fe0d805bab723261d4999eb/screenshot-2.png"],"installation_count":1},{"id":1101694,"name":"Ticket Quality","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3154413,"app_id":1101694,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-23T12:50:00Z","updated_at":"2025-01-23T12:50:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4891,"entity_id":1101694,"app_id":1101694,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-23T12:50:01.000Z","updated_at":"2025-01-23T12:50:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-23T12:49:59Z","updated_at":"2025-04-04T00:12:46Z","terms_conditions_url":null,"app_organization":{"id":6767,"name":"EasyApp","email":"contacto@easyappforz.com","website":"https://www.easyappforz.com","country_code":"CL","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2025-01-29T17:45:20Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-01-24T16:37:50Z","owner_id":269519,"author_name":"easyapp devs","author_email":"contacto@easyappforz.com","author_url":"https://easyappforz.com","short_description":"Analyze SLA, participants and schedule of your tickets in one place.","long_description":"\u003cp\u003eEnhance your team\u0026#39;s quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.\u003c/p\u003e\n\n\u003cp\u003eKey features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAnalysis of key SLA metrics: first response and full resolution\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetailed group transfer history with working time for each group\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBusiness hours analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnalysis of ticket assignment and offering to different agents\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePerfect for your team of Administrators, Supervisors, or QA staff.\u003c/p\u003e\n\n\u003cp\u003eTicket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it\u0026#39;s messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.\u003c/p\u003e\n\n\u003cp\u003eFor support or inquiries, send us an email at contacto@easyappforz.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo additional configuration required - the app will start analyzing the ticket as soon as you enter one, it works ticket by ticket, not in bulk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess the app from the right ticket sidebar, where the apps are located, to view detailed information\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor additional support, contact us at contacto@easyappforz.com\u003c/p\u003e\n","raw_long_description":"Enhance your team's quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.\n\nKey features:\n\n* Analysis of key SLA metrics: first response and full resolution\n\n* Detailed group transfer history with working time for each group\n\n* Business hours analysis\n\n* Analysis of ticket assignment and offering to different agents\n\nPerfect for your team of Administrators, Supervisors, or QA staff.\n\nTicket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it's messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.\n\nFor support or inquiries, send us an email at contacto@easyappforz.com","raw_installation_instructions":"1. Install the app from the Zendesk marketplace\n\n2. No additional configuration required - the app will start analyzing the ticket as soon as you enter one, it works ticket by ticket, not in bulk\n\n3. Access the app from the right ticket sidebar, where the apps are located, to view detailed information\n\nFor additional support, contact us at contacto@easyappforz.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1101694.apps.zdusercontent.com/1101694/assets/1737720736-7d0aa75cebe5d490bcba72f3530b4d62/logo-small.png","large_icon":"https://1101694.apps.zdusercontent.com/1101694/assets/1737720736-7d0aa75cebe5d490bcba72f3530b4d62/logo.png","screenshots":["https://1101694.apps.zdusercontent.com/1101694/assets/1737720736-7d0aa75cebe5d490bcba72f3530b4d62/screenshot-0.png","https://1101694.apps.zdusercontent.com/1101694/assets/1737720736-7d0aa75cebe5d490bcba72f3530b4d62/screenshot-1.png","https://1101694.apps.zdusercontent.com/1101694/assets/1737720736-7d0aa75cebe5d490bcba72f3530b4d62/screenshot-2.png"],"installation_count":30},{"id":1101704,"name":"AI Smart Agent","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3154434,"app_id":1101704,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-23T13:22:29Z","updated_at":"2025-01-23T13:22:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3154433,"app_id":1101704,"name":"openAiApiToken","kind":"text","required":true,"position":1,"created_at":"2025-01-23T13:22:29Z","updated_at":"2025-01-23T13:22:29Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4892,"entity_id":1101704,"app_id":1101704,"amount":100,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_15rrHgKkm9CwvCBX","cost_id":936,"cost_type":"CostOneOff","active":true,"created_at":"2025-01-23T13:22:30.000Z","updated_at":"2025-01-23T13:22:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-23T13:22:28Z","updated_at":"2025-06-18T21:00:41Z","terms_conditions_url":"https://assist-cx.com/terms-and-conditions","app_organization":{"id":6372,"name":"VALLENTES CONSULTING SRL","email":"vina.valentin@yahoo.com","website":"https://assist-cx.com/","country_code":"RO","stripe_account_id":"acct_15rrHgKkm9CwvCBX","state":null},"locations":[3],"date_published":"2025-01-28T18:20:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-06-18T21:00:38Z","owner_id":269519,"author_name":"Vallentes","author_email":"office@assist-cx.com","author_url":"https://assist-cx.com/","short_description":"AI-powered assistant for Zendesk tickets.","long_description":"\u003cp\u003eWelcome to \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e, developed by \u003cstrong\u003eAssist CX\u003c/strong\u003e, offering innovative customer experience solutions. Our mission is to empower support teams with cutting-edge tools that enhance efficiency and elevate customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI Smart Agent\u003c/strong\u003e is an AI-powered assistant designed to seamlessly integrate with your Zendesk workflow. It provides intelligent ticket summaries, offers insightful organizational analytics, and automates responses to common queries. By leveraging natural language processing and machine learning, \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e helps you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStreamline Support Processes:\u003c/strong\u003e Automatically generate concise summaries of customer tickets, saving time and ensuring that agents can quickly understand and address issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGain Deeper Insights:\u003c/strong\u003e Access comprehensive analytics that reveal trends, performance metrics, and areas for improvement within your support operations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove Response Times:\u003c/strong\u003e Automate responses to frequently asked questions and standard queries, allowing your team to focus on more complex and high-priority tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance Customer Satisfaction:\u003c/strong\u003e Provide faster and more accurate responses, leading to improved customer experiences and higher satisfaction ratings.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOur seamless integration ensures that \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e fits effortlessly into your existing Zendesk setup, with easy installation and configuration. Whether you\u0026#39;re a small support team or a large enterprise, \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e scales to meet your needs, helping you deliver exceptional customer service consistently.\u003c/p\u003e\n\n\u003cp\u003eExperience the future of customer support with \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e by \u003cstrong\u003eAssist CX\u003c/strong\u003e – where technology meets excellence in customer experience.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to set up \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App:\u003c/strong\u003e Navigate to the Zendesk Marketplace and install \u003cstrong\u003eAI Smart Agent\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnter OpenAI API Token:\u003c/strong\u003e During installation, you will be prompted to enter your \u003cstrong\u003eOpenAI API Token\u003c/strong\u003e. This token enables AI functionalities within the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure Settings:\u003c/strong\u003e After installation, access the app settings to verify your API token and adjust any additional preferences as needed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart Using the App:\u003c/strong\u003e Open a Zendesk ticket and use the provided buttons to generate summaries, suggest articles, or create responses based on AI insights.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e_For more tools, refer to our site (https://assist-cx.com/)\u003c/p\u003e\n","raw_long_description":"Welcome to **AI Smart Agent**, developed by **Assist CX**, offering innovative customer experience solutions. Our mission is to empower support teams with cutting-edge tools that enhance efficiency and elevate customer satisfaction.\n\n**AI Smart Agent** is an AI-powered assistant designed to seamlessly integrate with your Zendesk workflow. It provides intelligent ticket summaries, offers insightful organizational analytics, and automates responses to common queries. By leveraging natural language processing and machine learning, **AI Smart Agent** helps you:\n\n- **Streamline Support Processes:** Automatically generate concise summaries of customer tickets, saving time and ensuring that agents can quickly understand and address issues.\n- **Gain Deeper Insights:** Access comprehensive analytics that reveal trends, performance metrics, and areas for improvement within your support operations.\n- **Improve Response Times:** Automate responses to frequently asked questions and standard queries, allowing your team to focus on more complex and high-priority tasks.\n- **Enhance Customer Satisfaction:** Provide faster and more accurate responses, leading to improved customer experiences and higher satisfaction ratings.\n\nOur seamless integration ensures that **AI Smart Agent** fits effortlessly into your existing Zendesk setup, with easy installation and configuration. Whether you're a small support team or a large enterprise, **AI Smart Agent** scales to meet your needs, helping you deliver exceptional customer service consistently.\n\nExperience the future of customer support with **AI Smart Agent** by **Assist CX** – where technology meets excellence in customer experience.","raw_installation_instructions":"### Installation Instructions\n\nFollow these steps to set up **AI Smart Agent**:\n\n1. **Install the App:** Navigate to the Zendesk Marketplace and install **AI Smart Agent**.\n2. **Enter OpenAI API Token:** During installation, you will be prompted to enter your **OpenAI API Token**. This token enables AI functionalities within the app.\n3. **Configure Settings:** After installation, access the app settings to verify your API token and adjust any additional preferences as needed.\n4. **Start Using the App:** Open a Zendesk ticket and use the provided buttons to generate summaries, suggest articles, or create responses based on AI insights.\n\n_For more tools, refer to our site (https://assist-cx.com/)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1101704.apps.zdusercontent.com/1101704/assets/1750166077-8ca86d21854e0a54a0957dd8a3951178/logo-small.png","large_icon":"https://1101704.apps.zdusercontent.com/1101704/assets/1750166077-8ca86d21854e0a54a0957dd8a3951178/logo.png","screenshots":["https://1101704.apps.zdusercontent.com/1101704/assets/1750166077-8ca86d21854e0a54a0957dd8a3951178/screenshot-0.png","https://1101704.apps.zdusercontent.com/1101704/assets/1750166077-8ca86d21854e0a54a0957dd8a3951178/screenshot-1.png","https://1101704.apps.zdusercontent.com/1101704/assets/1750166077-8ca86d21854e0a54a0957dd8a3951178/screenshot-2.png"],"installation_count":0},{"id":1102042,"name":"Rephraser AI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3155521,"app_id":1102042,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-24T14:25:51Z","updated_at":"2025-01-24T14:25:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4893,"entity_id":1102042,"app_id":1102042,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QhlQJCk246Ow9doYnkiw8aM","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QbnvLCk246Ow9do","cost_id":1456,"cost_type":"CostStripe","active":true,"created_at":"2025-01-24T14:25:52.000Z","updated_at":"2025-01-24T14:25:52.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-24T14:25:50Z","updated_at":"2025-12-11T19:41:51Z","terms_conditions_url":"https://www.mycxapps.com/terms-of-service.html","app_organization":{"id":6790,"name":"Infigos LLC","email":"support@mycxapps.com","website":"https://mycxapps.com","country_code":"US","stripe_account_id":"acct_1QbnvLCk246Ow9do","state":null},"locations":[10],"date_published":"2025-01-27T18:00:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2025-12-11T19:41:47Z","owner_id":269519,"author_name":"Infigos LLC","author_email":"support@mycxapps.com","author_url":"https://mycxapps.com","short_description":"Polish Zendesk replies with smarter tone, grammar, and clarity","long_description":"\u003cp\u003eRephraser AI is a purpose-built Zendesk app designed to help support agents instantly refine responses for clarity, professionalism, and brand consistency. Agents can quickly turn raw thoughts into polished, customer-ready messages—all without leaving the ticket editor. Grammar, spelling, tone, and style are improved automatically while preserving embedded visuals and formatting.\u003c/p\u003e\n\n\u003ch3\u003eHow It Works:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Rephrase Agent Replies (Public Responses)\u003c/strong\u003e\u003cbr\u003e\nIf the ticket editor contains text, Rephraser AI instantly refines the message for spelling, grammar, tone, and clarity—while preserving the original meaning and any embedded visuals.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. One-Click Refinement (In-Workflow)\u003c/strong\u003e\u003cbr\u003e\nAgents simply click the Rephraser AI icon to transform draft replies into polished, professional responses without copy-pasting or switching tools.\u003c/p\u003e\n\n\u003cp\u003eWatch the demo below:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/nH51tVPwn8g?rel=0\u0026modestbranding=1\"\u003e\u003cimg src=\"https://www.mycxapps.com/img/rephraser-ai-video-thumb.png\" alt=\"Watch the demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Grammar \u0026amp; Spelling Correction\u003c/strong\u003e – Automatically fixes spelling, punctuation, and grammatical errors.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTone \u0026amp; Brand Voice Optimization\u003c/strong\u003e – Ensures every response is professional, courteous, and on-brand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-Click Simplicity\u003c/strong\u003e – Refine responses instantly without disrupting agent workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisual Content Preservation\u003c/strong\u003e – Embedded images and formatting remain intact.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-language Support\u003c/strong\u003e – Supports 80+ languages including English, French, German, Spanish, Portuguese, and Italian.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Usage Tracking\u003c/strong\u003e – Tickets are automatically tagged with \u003ccode\u003erephraser_ai\u003c/code\u003e for easy reporting and insights.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003e• Only the message content selected for rephrasing is processed.\u003cbr\u003e\n• No customer data is stored or persisted.\u003cbr\u003e\n• Data is never used for model training.\u003cbr\u003e\n• Designed with privacy-first, enterprise-grade architecture.\u003c/p\u003e\n\n\u003ch3\u003eWhy Choose Rephraser AI?\u003c/h3\u003e\n\n\u003cp\u003eRephraser AI is built specifically for Zendesk support teams—not as a generic writing assistant. It works directly inside the agent workspace to help teams respond faster, reduce errors, maintain a consistent brand voice, and deliver higher-quality customer interactions at scale.\u003c/p\u003e\n\n\u003cp\u003eFor more details and setup guidance, visit \u003ca href=\"https://mycxapps.com/rephraser-ai\"\u003eRephraser AI\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; to start the process.\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your Zendesk admin area (ensure you have admin rights).\u003c/li\u003e\n\u003cli\u003eDuring installation, you’ll be prompted to provide payment details. Rephraser AI includes a 7-day free trial, and you can avoid charges by canceling before the trial ends.\u003c/li\u003e\n\u003cli\u003eThe app is named ‘Rephraser AI’ by default, but you can rename it if needed.\u003c/li\u003e\n\u003cli\u003eApply role or group restrictions if required.\u003c/li\u003e\n\u003cli\u003eClick ‘Install’ again to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your Zendesk Agent Workspace.\u003c/li\u003e\n\u003cli\u003eOpen a ticket and type your response in the editor.\u003c/li\u003e\n\u003cli\u003eClick the Rephraser AI icon at the bottom of the editor to instantly refine your message.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or need assistance, contact \u003ca href=\"mailto:support@mycxapps.com\"\u003esupport@mycxapps.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Rephraser AI is a purpose-built Zendesk app designed to help support agents instantly refine responses for clarity, professionalism, and brand consistency. Agents can quickly turn raw thoughts into polished, customer-ready messages—all without leaving the ticket editor. Grammar, spelling, tone, and style are improved automatically while preserving embedded visuals and formatting.\n\n### How It Works:\n\n**1. Rephrase Agent Replies (Public Responses)**\nIf the ticket editor contains text, Rephraser AI instantly refines the message for spelling, grammar, tone, and clarity—while preserving the original meaning and any embedded visuals.\n\n**2. One-Click Refinement (In-Workflow)**\nAgents simply click the Rephraser AI icon to transform draft replies into polished, professional responses without copy-pasting or switching tools.\n\nWatch the demo below:\n\n[![Watch the demo video](https://www.mycxapps.com/img/rephraser-ai-video-thumb.png)](https://youtu.be/nH51tVPwn8g?rel=0\u0026modestbranding=1)\n\n### Key Features:\n\n1. **Instant Grammar \u0026 Spelling Correction** – Automatically fixes spelling, punctuation, and grammatical errors.\n2. **Tone \u0026 Brand Voice Optimization** – Ensures every response is professional, courteous, and on-brand.\n3. **One-Click Simplicity** – Refine responses instantly without disrupting agent workflows.\n4. **Visual Content Preservation** – Embedded images and formatting remain intact.\n5. **Multi-language Support** – Supports 80+ languages including English, French, German, Spanish, Portuguese, and Italian.\n6. **Automatic Usage Tracking** – Tickets are automatically tagged with `rephraser_ai` for easy reporting and insights.\n\n### Data Handling \u0026 Privacy\n• Only the message content selected for rephrasing is processed.\n• No customer data is stored or persisted.\n• Data is never used for model training.\n• Designed with privacy-first, enterprise-grade architecture.\n\n### Why Choose Rephraser AI?\n\nRephraser AI is built specifically for Zendesk support teams—not as a generic writing assistant. It works directly inside the agent workspace to help teams respond faster, reduce errors, maintain a consistent brand voice, and deliver higher-quality customer interactions at scale.\n\nFor more details and setup guidance, visit [Rephraser AI](https://mycxapps.com/rephraser-ai).","raw_installation_instructions":"### Install the app\n\n1. Click 'Install' to start the process.\n2. You’ll be redirected to your Zendesk admin area (ensure you have admin rights).\n3. During installation, you’ll be prompted to provide payment details. Rephraser AI includes a 7-day free trial, and you can avoid charges by canceling before the trial ends.\n4. The app is named ‘Rephraser AI’ by default, but you can rename it if needed.\n5. Apply role or group restrictions if required.\n6. Click ‘Install’ again to complete setup.\n\n### Access the app\n\n1. Go to your Zendesk Agent Workspace.\n2. Open a ticket and type your response in the editor.\n3. Click the Rephraser AI icon at the bottom of the editor to instantly refine your message.\n\nIf you have any questions or need assistance, contact [support@mycxapps.com](mailto:support@mycxapps.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1102042.apps.zdusercontent.com/1102042/assets/1765335603-9075ca08235f728495ba07caf6fad91f/logo-small.png","large_icon":"https://1102042.apps.zdusercontent.com/1102042/assets/1765335603-9075ca08235f728495ba07caf6fad91f/logo.png","screenshots":["https://1102042.apps.zdusercontent.com/1102042/assets/1765335603-9075ca08235f728495ba07caf6fad91f/screenshot-0.png","https://1102042.apps.zdusercontent.com/1102042/assets/1765335603-9075ca08235f728495ba07caf6fad91f/screenshot-1.png","https://1102042.apps.zdusercontent.com/1102042/assets/1765335603-9075ca08235f728495ba07caf6fad91f/screenshot-2.png"],"installation_count":14},{"id":1102389,"name":"Torvalds.Dev","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3156086,"app_id":1102389,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-26T17:43:10Z","updated_at":"2025-01-26T17:43:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4895,"entity_id":1102389,"app_id":1102389,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-26T17:43:11.000Z","updated_at":"2025-01-26T17:43:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-26T17:43:09Z","updated_at":"2025-04-04T16:55:37Z","terms_conditions_url":null,"app_organization":{"id":6536,"name":"Torvalds by Number Labs, Inc.","email":"contact@torvalds.dev","website":"https://torvalds.dev/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-04-04T16:55:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-01T22:07:09Z","owner_id":269519,"author_name":"Torvalds.Dev","author_email":"developers@numberlabs.ai","author_url":"https://torvalds.dev","short_description":"Instant insights from your knowledge base to help Zendesk agents resolve tickets","long_description":"\u003ch3\u003eTransform Your Zendesk Experience with Torvalds.Dev\u003c/h3\u003e\n\n\u003cp\u003eTorvalds.Dev helps your Zendesk agents resolve tickets faster and more effectively by providing instant insights from your organization\u0026#39;s knowledge base. The app intelligently retrieves relevant information, offering contextual hints and suggestions to streamline ticket resolution.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntelligent integration with your knowledge base\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eContext-specific suggestions to boost agent productivity\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSeamless integration into your Zendesk workflow\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy analyzing internal data and resources, Torvalds.Dev ensures that your agents have the most relevant and up-to-date information, allowing them to craft well-informed responses and resolve issues with confidence.  \u003c/p\u003e\n\n\u003cp\u003eThis app is designed to make ticket resolution more efficient, helping teams provide faster, more accurate support.  \u003c/p\u003e\n\n\u003cp\u003eGet started today and enhance your Zendesk experience with Torvalds.Dev!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions for Torvalds.Dev\u003c/h3\u003e\n\n\u003cp\u003eGetting started with the Torvalds.Dev app for Zendesk is quick and easy. Follow these steps to install and set up the app:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nHead to the Zendesk Marketplace and search for \u0026quot;Torvalds.Dev.\u0026quot; Click on the app and select \u0026quot;Install\u0026quot; to integrate it into your Zendesk account.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign Up or Log In\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAfter installation, open the Torvalds.Dev app. If you don\u0026#39;t have an account, visit \u003ca href=\"https://torvalds.dev\"\u003ehttps://torvalds.dev\u003c/a\u003e to sign up. If you\u0026#39;re an existing user, simply log in with your credentials.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart Using the App\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOnce logged in, you\u0026#39;re ready to use the app directly within your Zendesk interface to streamline your support process.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You\u0026#39;re now set to enhance your Zendesk experience with Torvalds.Dev.\u003c/p\u003e\n","raw_long_description":"### Transform Your Zendesk Experience with Torvalds.Dev  \n\nTorvalds.Dev helps your Zendesk agents resolve tickets faster and more effectively by providing instant insights from your organization's knowledge base. The app intelligently retrieves relevant information, offering contextual hints and suggestions to streamline ticket resolution.  \n\n* Intelligent integration with your knowledge base  \n* Context-specific suggestions to boost agent productivity  \n* Seamless integration into your Zendesk workflow  \n\nBy analyzing internal data and resources, Torvalds.Dev ensures that your agents have the most relevant and up-to-date information, allowing them to craft well-informed responses and resolve issues with confidence.  \n\nThis app is designed to make ticket resolution more efficient, helping teams provide faster, more accurate support.  \n\nGet started today and enhance your Zendesk experience with Torvalds.Dev!","raw_installation_instructions":"### Installation Instructions for Torvalds.Dev  \n\nGetting started with the Torvalds.Dev app for Zendesk is quick and easy. Follow these steps to install and set up the app:  \n\n1. **Install the App**  \nHead to the Zendesk Marketplace and search for \"Torvalds.Dev.\" Click on the app and select \"Install\" to integrate it into your Zendesk account.  \n\n2. **Sign Up or Log In**  \nAfter installation, open the Torvalds.Dev app. If you don't have an account, visit [https://torvalds.dev](https://torvalds.dev) to sign up. If you're an existing user, simply log in with your credentials.  \n\n3. **Start Using the App**  \nOnce logged in, you're ready to use the app directly within your Zendesk interface to streamline your support process.  \n\nThat's it! 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With the Customerz Self-Service Portal, you can:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Easily view all your Zendesk billing information\u003c/strong\u003e—no digging required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Request user additions, account upgrades, or downgrades\u003c/strong\u003e—all self-service.\u003c/p\u003e\n\n\u003cp\u003e3️⃣ \u003cstrong\u003eReach out to the Customerz support team via chat\u003c/strong\u003e and get faster response times.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWho is this for?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👉🏼 \u003cstrong\u003eAre you a Customerz customer looking to streamline your Zendesk account management?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e👉🏼 \u003cstrong\u003eWant faster responses from your dedicated Customerz support when you need help?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you answered “Yes”, the \u003cstrong\u003eCustomerz Self-Service Portal is for you—and it\u0026#39;s completely free!\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👀 \u003cstrong\u003eIntuitive Dashboard:\u003c/strong\u003e Access a user-friendly dashboard for all your Zendesk account needs.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eInstant Billing Info:\u003c/strong\u003e View all your billing details at a glance—no more hunting through emails or invoices.\u003c/p\u003e\n\n\u003cp\u003e⚙️ \u003cstrong\u003eAutomated Requests:\u003c/strong\u003e Add or remove users, upgrade or downgrade plans with just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003eFast Support via Chat:\u003c/strong\u003e Connect with our support team for immediate assistance.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eGet more out of your Zendesk experience\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eOn top of simplifying account management, you can also:\u003c/p\u003e\n\n\u003cp\u003e🔔 \u003cstrong\u003eReal-Time Notifications:\u003c/strong\u003e Get instant updates on billing changes or account modifications.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eAnalytics Dashboard:\u003c/strong\u003e Monitor your account usage and usage-based products, and optimize your plan accordingly.\u003c/p\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eCustomizable Add-ons:\u003c/strong\u003e Tailor your Zendesk to fit your specific needs.\u003c/p\u003e\n\n\u003cp\u003e📞 \u003cstrong\u003ePriority Support:\u003c/strong\u003e Enjoy faster response times from our dedicated support team via chat.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQ\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I access the self-service portal?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It\u0026#39;s \u003cstrong\u003efree\u003c/strong\u003e for all Customerz customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there any additional cost to use the app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eNope! The Customerz Self-Service Portal is \u003cstrong\u003ecompletely free\u003c/strong\u003e for all our customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long does the setup take?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSetup is a breeze—install the app, log in, and you\u0026#39;re good to go in less than a minute.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow secure is my billing and account information?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eData security is our top priority. Here\u0026#39;s how we keep your information secure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Encryption:\u003c/strong\u003e We use secure encryption protocols to protect your data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompliance:\u003c/strong\u003e We comply with GDPR and other data protection regulations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I still contact Customerz support the traditional way?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes the app work with all Zendesk accounts?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Customerz Self-Service Portal is designed exclusively for Customerz customers using Zendesk. If you\u0026#39;re not yet a Customerz Zendesk customer, contact us and we\u0026#39;ll be happy to assist.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does the app handle account upgrades and downgrades?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You\u0026#39;ll receive a confirmation once the process is complete.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho are you guys?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCustomerz is a leading Zendesk Reseller and Premier Partner. We\u0026#39;ve been helping businesses optimize their customer service platforms for over a decade. Our mission is to make your Zendesk experience as smooth and efficient as possible.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eReady to simplify your Zendesk management—for free?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eInstall the \u003cstrong\u003eCustomerz Self-Service Portal\u003c/strong\u003e now and take the hassle out of account management. It\u0026#39;s \u003cstrong\u003ecompletely free\u003c/strong\u003e for all Customerz customers!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your self-service portal\u003c/p\u003e\n","raw_long_description":"It's time to take control and simplify your Zendesk experience—**for free**. 🚨\n\n---\n\n## **Introducing the Customerz Self-Service Portal**\n\nExclusively available **for free** to all Customerz customers, our app puts the power back in your hands. With the Customerz Self-Service Portal, you can:\n\n**- Easily view all your Zendesk billing information**—no digging required.\n\n**- Request user additions, account upgrades, or downgrades**—all self-service.\n\n3️⃣ **Reach out to the Customerz support team via chat** and get faster response times.\n\n---\n\n## **Who is this for?**\n\n👉🏼 **Are you a Customerz customer looking to streamline your Zendesk account management?**\n\n👉🏼 **Want faster responses from your dedicated Customerz support when you need help?**\n\nIf you answered “Yes”, the **Customerz Self-Service Portal is for you—and it's completely free!**\n\n---\n\n## **How does it work?**\n\n👀 **Intuitive Dashboard:** Access a user-friendly dashboard for all your Zendesk account needs.\n\n💡 **Instant Billing Info:** View all your billing details at a glance—no more hunting through emails or invoices.\n\n⚙️ **Automated Requests:** Add or remove users, upgrade or downgrade plans with just a few clicks.\n\n💬 **Fast Support via Chat:** Connect with our support team for immediate assistance.\n\n---\n\n## **Get more out of your Zendesk experience**\n\nOn top of simplifying account management, you can also:\n\n🔔 **Real-Time Notifications:** Get instant updates on billing changes or account modifications.\n\n📊 **Analytics Dashboard:** Monitor your account usage and usage-based products, and optimize your plan accordingly.\n\n🎯 **Customizable Add-ons:** Tailor your Zendesk to fit your specific needs.\n\n📞 **Priority Support:** Enjoy faster response times from our dedicated support team via chat.\n\n---\n\n## **FAQ**\n\n**How do I access the self-service portal?**\n\nSimply install the app from the Zendesk Marketplace and log in via the left-hand side app button. It's **free** for all Customerz customers.\n\n---\n\n**Is there any additional cost to use the app?**\n\nNope! The Customerz Self-Service Portal is **completely free** for all our customers.\n\n---\n\n**How long does the setup take?**\n\nSetup is a breeze—install the app, log in, and you're good to go in less than a minute.\n\n---\n\n**How secure is my billing and account information?**\n\nData security is our top priority. Here's how we keep your information secure:\n\n- **Advanced Encryption:** We use secure encryption protocols to protect your data.\n- **Compliance:** We comply with GDPR and other data protection regulations.\n\n**Can I still contact Customerz support the traditional way?**\n\nAbsolutely! The chat feature provides faster responses, but you can still reach us via email as before.\n\n---\n\n**Does the app work with all Zendesk accounts?**\n\nThe Customerz Self-Service Portal is designed exclusively for Customerz customers using Zendesk. If you're not yet a Customerz Zendesk customer, contact us and we'll be happy to assist.\n\n---\n\n**How does the app handle account upgrades and downgrades?**\n\nWhen you request an upgrade or downgrade, the app processes it automatically, and the changes take effect based on your account settings. You'll receive a confirmation once the process is complete.\n\n---\n\n**Who are you guys?**\n\nCustomerz is a leading Zendesk Reseller and Premier Partner. We've been helping businesses optimize their customer service platforms for over a decade. Our mission is to make your Zendesk experience as smooth and efficient as possible.\n\n---\n\n## **Ready to simplify your Zendesk management—for free?**\n\nInstall the **Customerz Self-Service Portal** now and take the hassle out of account management. It's **completely free** for all Customerz customers!\n","raw_installation_instructions":"Install the app and open the navigation bar window to get access to your self-service portal","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1102527.apps.zdusercontent.com/1102527/assets/1737969067-793fbc8a5bfcf95963adcb19e7eab8a1/logo-small.png","large_icon":"https://1102527.apps.zdusercontent.com/1102527/assets/1737969067-793fbc8a5bfcf95963adcb19e7eab8a1/logo.png","screenshots":["https://1102527.apps.zdusercontent.com/1102527/assets/1737969067-793fbc8a5bfcf95963adcb19e7eab8a1/screenshot-0.png","https://1102527.apps.zdusercontent.com/1102527/assets/1737969067-793fbc8a5bfcf95963adcb19e7eab8a1/screenshot-1.png","https://1102527.apps.zdusercontent.com/1102527/assets/1737969067-793fbc8a5bfcf95963adcb19e7eab8a1/screenshot-2.png"],"installation_count":3},{"id":1102847,"name":"ConnectWise By IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3157295,"app_id":1102847,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-28T06:36:48Z","updated_at":"2025-01-28T06:36:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4899,"entity_id":1102847,"app_id":1102847,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-28T06:36:49.000Z","updated_at":"2025-01-28T06:36:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-28T06:36:47Z","updated_at":"2025-04-04T00:12:47Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-02-05T18:37:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-02-05T18:34:18Z","owner_id":269519,"author_name":"IntegrateCloud","author_email":"support@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Automate Sharing of data between Zendesk and ConnectWise using IntegrateCloud","long_description":"\u003cp\u003eConnectWise integration app by IntegrateCloud is seamless integration between Zendesk and ConnectWise.Connect Zendesk support and ConnectWise development teams using IntegrateCloud.\u003c/p\u003e\n\n\u003cp\u003eConnectWise integration app allows the agents to create ConnectWise tickets from Zendesk ticket easily.\u003c/p\u003e\n\n\u003cp\u003eThey can use this app search and link existing tickets and notify ConnectWise tickets. Using this app, you can collaborate with your support \u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1738217149115/image.png\" alt=\"ConnectWise\"\u003e\u003c/p\u003e\n\n\u003cp\u003eZedesk Agents can search and link existing workitems from ConnectWise in the IntegrateCloud app itself.\u003c/p\u003e\n\n\u003cp\u003eZendesk - ConnectWise app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to ConnectWise and from ConnectWise to Zendesk . The app integration syncing of comments from Zendesk to ConnectWise and ConnectWise to Zendesk will help you alot in increasing the productivity of your team.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1738217347562/image.png\" alt=\"ConnectWise\"\u003e - The Zendesk ConnectWise app by IntegrateCloud is easy to setup and use.The Zendesk - ConnectWise app provides huge number of features in the app like Create New ticket, Link Existing ticket, Notify linked tickets, View History of ticket, Search and link ticket.\u003c/p\u003e\n\n\u003cp\u003e** Create New ticket ** \u003c/p\u003e\n\n\u003cp\u003eThe Create ticket: lets the Zendesk user create a new ticket # in ConnectWise platform. The Support agent can select different fields like company, site , board, Contact, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new ticket form, the ticket will be created instantly in the ConnectWise and then display the corresponding information details will be displayed in the ConnectWise integration app.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1694501788856/image.png\" alt=\"ConnectWise\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLink Existing ticket:\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eThe Link button in the Zendesk-ConnectWise app allows the support agent to link an existing ConnectWise Workitem # to the current Zendesk ticket. Zendesk - ConnectWise app allows the user to create or link multiple tickets to one Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotify linked tickets\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eNotify button in Zendesk - ConnectWise app allows the support agent to notify all or particular ConnectWise tickets. The linked ticket information will be displayed in the comment in the ConnectWise ticket. The support agent can also send the files from Zendesk to ConnectWise while notifying.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eticket History\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk - ConnectWise app ticket history modal shows the details of ticket history including the comments and few other details history of the linked ticket.Users can link existing tickets to any Zendesk tickets. Users can also send the notifications to tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSyncing of Comments and Status\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk-ConnectWise Integration app Syncing lets you enable the syncing of comments,status,attachments from ConnectWise to Zendesk and syncing of comments from Zendesk to ConnectWise instantly.\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk - ConnectWise integration app is available with all ConnectWise companies \u003c/p\u003e\n\n\u003cp\u003eFor more information, please visit our website at \u003ca href=\"https://integratecloud.com\"\u003ehttps://integratecloud.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket.\u003c/li\u003e\n\u003cli\u003eClick on the Apps link and you will see the ConnectWise App.\u003c/li\u003e\n\u003cli\u003eClick on Authenticate button to authenticate your Zendesk and ConnectWise Credentials(company Id,client Id,private key, public key). In the popup fill the Zendesk URL, Zendesk API token and ConnectWise credentials like ConnectWise account company Id,client Id,private key, public key then click validate. Once the credentials are validated you are ready to use the app.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ConnectWise integration app by IntegrateCloud is seamless integration between Zendesk and ConnectWise.Connect Zendesk support and ConnectWise development teams using IntegrateCloud.\n\nConnectWise integration app allows the agents to create ConnectWise tickets from Zendesk ticket easily.\n\n  They can use this app search and link existing tickets and notify ConnectWise tickets. Using this app, you can collaborate with your support ![ConnectWise](https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1738217149115/image.png)\n\n Zedesk Agents can search and link existing workitems from ConnectWise in the IntegrateCloud app itself.\n\n Zendesk - ConnectWise app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to ConnectWise and from ConnectWise to Zendesk . The app integration syncing of comments from Zendesk to ConnectWise and ConnectWise to Zendesk will help you alot in increasing the productivity of your team.\n\n ![ConnectWise](https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1738217347562/image.png) - The Zendesk ConnectWise app by IntegrateCloud is easy to setup and use.The Zendesk - ConnectWise app provides huge number of features in the app like Create New ticket, Link Existing ticket, Notify linked tickets, View History of ticket, Search and link ticket.\n\n ** Create New ticket ** \n\n The Create ticket: lets the Zendesk user create a new ticket # in ConnectWise platform. The Support agent can select different fields like company, site , board, Contact, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new ticket form, the ticket will be created instantly in the ConnectWise and then display the corresponding information details will be displayed in the ConnectWise integration app.\n\n\n\n![ConnectWise](https://files.helpdocs.io/4eyz2q3b1t/articles/nr4b13i4q4/1694501788856/image.png)\n\n\n\n **Link Existing ticket:** \n\nThe Link button in the Zendesk-ConnectWise app allows the support agent to link an existing ConnectWise Workitem # to the current Zendesk ticket. Zendesk - ConnectWise app allows the user to create or link multiple tickets to one Zendesk ticket.\n\n **Notify linked tickets** \n\nNotify button in Zendesk - ConnectWise app allows the support agent to notify all or particular ConnectWise tickets. The linked ticket information will be displayed in the comment in the ConnectWise ticket. The support agent can also send the files from Zendesk to ConnectWise while notifying.\n\n **ticket History**\n\n In the Zendesk - ConnectWise app ticket history modal shows the details of ticket history including the comments and few other details history of the linked ticket.Users can link existing tickets to any Zendesk tickets. Users can also send the notifications to tickets.\n\n**Syncing of Comments and Status** \n\n\n\n In the Zendesk-ConnectWise Integration app Syncing lets you enable the syncing of comments,status,attachments from ConnectWise to Zendesk and syncing of comments from Zendesk to ConnectWise instantly.\n\n The Zendesk - ConnectWise integration app is available with all ConnectWise companies \n\n For more information, please visit our website at \u003chttps://integratecloud.com\u003e","raw_installation_instructions":" \n   1. Click Install button to install the app to your Zendesk instance.\n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket.\n\n 3. Click on the Apps link and you will see the ConnectWise App.\n4. Click on Authenticate button to authenticate your Zendesk and ConnectWise Credentials(company Id,client Id,private key, public key). In the popup fill the Zendesk URL, Zendesk API token and ConnectWise credentials like ConnectWise account company Id,client Id,private key, public key then click validate. Once the credentials are validated you are ready to use the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1102847.apps.zdusercontent.com/1102847/assets/1738649304-568a16e4baead9a44122ad42dd442197/logo-small.png","large_icon":"https://1102847.apps.zdusercontent.com/1102847/assets/1738649304-568a16e4baead9a44122ad42dd442197/logo.png","screenshots":["https://1102847.apps.zdusercontent.com/1102847/assets/1738649304-568a16e4baead9a44122ad42dd442197/screenshot-0.png","https://1102847.apps.zdusercontent.com/1102847/assets/1738649304-568a16e4baead9a44122ad42dd442197/screenshot-1.png","https://1102847.apps.zdusercontent.com/1102847/assets/1738649304-568a16e4baead9a44122ad42dd442197/screenshot-2.png"],"installation_count":7},{"id":1103191,"name":"Change Sender Email","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3158405,"app_id":1103191,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-29T08:06:11Z","updated_at":"2025-01-29T08:06:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4901,"entity_id":1103191,"app_id":1103191,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QmFoFAJzO94mB5TSYuVIR9Z","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1459,"cost_type":"CostStripe","active":true,"created_at":"2025-01-29T08:06:17.000Z","updated_at":"2025-01-29T08:06:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-01-29T08:06:10Z","updated_at":"2026-05-11T03:35:25Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[3],"date_published":"2025-02-03T20:29:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-01-29T08:06:10Z","owner_id":269519,"author_name":"IT BYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"This app helps support agents easily change their reply email address.","long_description":"\u003cp\u003eOverview:\u003cbr\u003e\nThe \u0026quot;Change Sender Email App\u0026quot; is designed to streamline the support process for agents by allowing them to easily change the email address they are using to respond to customer tickets. This feature ensures that agents can maintain professionalism and consistency in communication by selecting the most appropriate email address from a predefined list of support email addresses available within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cp\u003eWith this app, support agents no longer need to manually change using api endpoint each time if they want to reply with desired support email address. Instead, they can simply choose the desired email address from the list, saving time and reducing the risk of errors. This not only improves the efficiency of the support process but also enhances the overall customer experience by ensuring that communications come from the correct and intended email address.\u003cbr\u003e\nThe app is particularly useful for organizations that have multiple support email addresses for different departments or types of inquiries. Agents can easily switch between these addresses based on the nature of the customer ticket, ensuring that responses are sent from the most relevant email account. This flexibility helps to maintain a professional and organized approach to customer support, making it easier for agents to manage their workload and provide timely and accurate responses.\u003cbr\u003e\nIn summary, the Change Sender Email App is a valuable tool for support teams, enabling them to quickly and easily change the sender email address for customer tickets. This functionality helps to streamline the support process, reduce errors, and improve the overall quality of customer service. By providing agents with a convenient way to select the appropriate email address for their responses, the app enhances the efficiency and professionalism of the support operation.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the Install or Buy Button:\u003cbr\u003e\nLocate and click on the \u0026quot;Install\u0026quot; or \u0026quot;Buy\u0026quot; button to initiate the installation process.\u003c/p\u003e\n\n\u003cp\u003eInstallation Prompt Appears:\u003cbr\u003e\nAfter clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.\u003c/p\u003e\n\n\u003cp\u003eSet Role Restrictions:\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eSet Group Restrictions:\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\u003c/p\u003e\n\n\u003cp\u003eClick Install Again within the INSTALLATION prompt:\u003cbr\u003e\nOnce role and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.\u003c/p\u003e\n\n\u003cp\u003eThese steps should guide you through configuring role and group restrictions during the installation process.\u003c/p\u003e\n\n\u003cp\u003eNote : Ensure that the \u0026quot;Block third-party cookies\u0026quot; is disabled if you are using Incognito mode in browser.\u003c/p\u003e\n","raw_long_description":"Overview:\nThe \"Change Sender Email App\" is designed to streamline the support process for agents by allowing them to easily change the email address they are using to respond to customer tickets. This feature ensures that agents can maintain professionalism and consistency in communication by selecting the most appropriate email address from a predefined list of support email addresses available within Zendesk.\n\nKey Features:\n\nWith this app, support agents no longer need to manually change using api endpoint each time if they want to reply with desired support email address. Instead, they can simply choose the desired email address from the list, saving time and reducing the risk of errors. This not only improves the efficiency of the support process but also enhances the overall customer experience by ensuring that communications come from the correct and intended email address.\nThe app is particularly useful for organizations that have multiple support email addresses for different departments or types of inquiries. Agents can easily switch between these addresses based on the nature of the customer ticket, ensuring that responses are sent from the most relevant email account. This flexibility helps to maintain a professional and organized approach to customer support, making it easier for agents to manage their workload and provide timely and accurate responses.\nIn summary, the Change Sender Email App is a valuable tool for support teams, enabling them to quickly and easily change the sender email address for customer tickets. This functionality helps to streamline the support process, reduce errors, and improve the overall quality of customer service. By providing agents with a convenient way to select the appropriate email address for their responses, the app enhances the efficiency and professionalism of the support operation.","raw_installation_instructions":"Click the Install or Buy Button:\nLocate and click on the \"Install\" or \"Buy\" button to initiate the installation process.\n\nInstallation Prompt Appears:\nAfter clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.\n\nSet Role Restrictions:\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.\n\nSet Group Restrictions:\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.\n\nClick Install Again within the INSTALLATION prompt:\nOnce role and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.\n\nThese steps should guide you through configuring role and group restrictions during the installation process.\n\nNote : Ensure that the \"Block third-party cookies\" is disabled if you are using Incognito mode in browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1103191.apps.zdusercontent.com/1103191/assets/1738137619-25577b46d9fd3e79278e16d9663044f2/logo-small.png","large_icon":"https://1103191.apps.zdusercontent.com/1103191/assets/1738137619-25577b46d9fd3e79278e16d9663044f2/logo.png","screenshots":["https://1103191.apps.zdusercontent.com/1103191/assets/1738137619-25577b46d9fd3e79278e16d9663044f2/screenshot-0.png","https://1103191.apps.zdusercontent.com/1103191/assets/1738137619-25577b46d9fd3e79278e16d9663044f2/screenshot-1.png","https://1103191.apps.zdusercontent.com/1103191/assets/1738137619-25577b46d9fd3e79278e16d9663044f2/screenshot-2.png"],"installation_count":2},{"id":1103243,"name":"Team Statistics Dashboard","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3158533,"app_id":1103243,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-29T10:53:32Z","updated_at":"2025-01-29T10:53:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4902,"entity_id":1103243,"app_id":1103243,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-29T10:53:34.000Z","updated_at":"2025-01-29T10:53:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-29T10:53:31Z","updated_at":"2025-04-04T00:12:47Z","terms_conditions_url":null,"app_organization":{"id":6372,"name":"VALLENTES CONSULTING SRL","email":"vina.valentin@yahoo.com","website":"https://assist-cx.com/","country_code":"RO","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-02-03T18:29:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar"],"last_update_time":"2025-02-03T18:29:07Z","owner_id":269519,"author_name":"Vallentes","author_email":"office@assist-cx.com","author_url":"https://assist-cx.com/","short_description":"Dashboard for team ticket statistics in Zendesk.","long_description":"\u003ch2\u003eAbout Team Statistics Dashboard\u003c/h2\u003e\n\n\u003cp\u003eWelcome to \u003cstrong\u003eTeam Statistics Dashboard\u003c/strong\u003e, developed by Vallentes – your trusted partner in team performance analytics. Our mission is to empower your support teams with actionable insights and data-driven decision-making tools.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Statistics:\u003c/strong\u003e Monitor your Zendesk groups and tickets with up-to-the-minute data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Metrics:\u003c/strong\u003e Track total cases, open cases, pending cases, on-hold cases, solved cases, and customer satisfaction reviews.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntuitive Data Visualizations:\u003c/strong\u003e Utilize interactive charts and graphs to easily interpret your team\u0026#39;s performance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Reports:\u003c/strong\u003e Generate reports tailored to your specific needs and preferences.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration:\u003c/strong\u003e Effortlessly integrate with Zendesk to gain deeper insights into your team\u0026#39;s workflow.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInformed Decision-Making:\u003c/strong\u003e Access detailed analytics to make strategic decisions that enhance your support processes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Trends:\u003c/strong\u003e Identify and act on performance trends to continuously improve your team\u0026#39;s efficiency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Support Efficiency:\u003c/strong\u003e Optimize support workflows and monitor key performance indicators to boost overall efficiency.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTeam Statistics Dashboard\u003c/strong\u003e is designed to help you analyze your team\u0026#39;s performance, identify areas for improvement, and drive better customer satisfaction. Experience the difference with Vallentes\u0026#39; expertise in analytics and support optimization.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more apps, refer to our website \u003ca href=\"https://assist-cx.com\"\u003ehttps://assist-cx.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to set up \u003cstrong\u003eTeam Statistics Dashboard\u003c/strong\u003e:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App:\u003c/strong\u003e Navigate to the Zendesk Marketplace and install \u003cstrong\u003eTeam Statistics Dashboard\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect Group:\u003c/strong\u003e Choose the specific team group you want to monitor from the group selector.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChoose Time Frame:\u003c/strong\u003e Select the desired time frame for which you want to view statistics (e.g., 7 Days, 30 Days, Custom Date Frame).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize Settings:\u003c/strong\u003e If needed, adjust any additional settings within the app to tailor the dashboard to your preferences.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart Viewing Statistics:\u003c/strong\u003e Open the app from your Zendesk dashboard to access and analyze your team\u0026#39;s ticket statistics and insights.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eFor more apps, refer to our website \u003ca href=\"https://assist-cx.com\"\u003ehttps://assist-cx.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","raw_long_description":"## About Team Statistics Dashboard\n\nWelcome to **Team Statistics Dashboard**, developed by Vallentes – your trusted partner in team performance analytics. Our mission is to empower your support teams with actionable insights and data-driven decision-making tools.\n\n### Key Features\n\n- **Real-Time Statistics:** Monitor your Zendesk groups and tickets with up-to-the-minute data.\n- **Comprehensive Metrics:** Track total cases, open cases, pending cases, on-hold cases, solved cases, and customer satisfaction reviews.\n- **Intuitive Data Visualizations:** Utilize interactive charts and graphs to easily interpret your team's performance.\n- **Customizable Reports:** Generate reports tailored to your specific needs and preferences.\n- **Seamless Integration:** Effortlessly integrate with Zendesk to gain deeper insights into your team's workflow.\n\n### Benefits\n\n- **Informed Decision-Making:** Access detailed analytics to make strategic decisions that enhance your support processes.\n- **Performance Trends:** Identify and act on performance trends to continuously improve your team's efficiency.\n- **Enhanced Support Efficiency:** Optimize support workflows and monitor key performance indicators to boost overall efficiency.\n\n**Team Statistics Dashboard** is designed to help you analyze your team's performance, identify areas for improvement, and drive better customer satisfaction. Experience the difference with Vallentes' expertise in analytics and support optimization.\n\n_For more apps, refer to our website [https://assist-cx.com](https://assist-cx.com)_","raw_installation_instructions":"### Installation Instructions\n\nFollow these steps to set up **Team Statistics Dashboard**:\n\n1. **Install the App:** Navigate to the Zendesk Marketplace and install **Team Statistics Dashboard**.\n2. **Select Group:** Choose the specific team group you want to monitor from the group selector.\n3. **Choose Time Frame:** Select the desired time frame for which you want to view statistics (e.g., 7 Days, 30 Days, Custom Date Frame).\n4. **Customize Settings:** If needed, adjust any additional settings within the app to tailor the dashboard to your preferences.\n5. **Start Viewing Statistics:** Open the app from your Zendesk dashboard to access and analyze your team's ticket statistics and insights.\n\n_For more apps, refer to our website [https://assist-cx.com](https://assist-cx.com)_","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1103243.apps.zdusercontent.com/1103243/assets/1738311753-043ac816970c5d18618c8655110cd997/logo-small.png","large_icon":"https://1103243.apps.zdusercontent.com/1103243/assets/1738311753-043ac816970c5d18618c8655110cd997/logo.png","screenshots":["https://1103243.apps.zdusercontent.com/1103243/assets/1738311753-043ac816970c5d18618c8655110cd997/screenshot-0.png","https://1103243.apps.zdusercontent.com/1103243/assets/1738311753-043ac816970c5d18618c8655110cd997/screenshot-1.png","https://1103243.apps.zdusercontent.com/1103243/assets/1738311753-043ac816970c5d18618c8655110cd997/screenshot-2.png"],"installation_count":62},{"id":1103992,"name":"QuikQuery","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3161169,"app_id":1103992,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-01-31T13:52:05Z","updated_at":"2025-01-31T13:52:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3216201,"app_id":1103992,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2025-04-21T20:48:20Z","updated_at":"2025-04-21T20:48:20Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3216202,"app_id":1103992,"name":"botId","kind":"text","required":true,"position":2,"created_at":"2025-04-21T20:48:20Z","updated_at":"2025-04-21T20:48:20Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4912,"entity_id":1103992,"app_id":1103992,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-01-31T13:52:07.000Z","updated_at":"2025-01-31T13:52:07.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-01-31T13:52:04Z","updated_at":"2025-05-07T14:11:10Z","terms_conditions_url":null,"app_organization":{"id":6818,"name":"QuikQuery","email":"info@quikquery.io","website":"https://www.quikquery.io/","country_code":"TR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-05-07T14:11:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-23T16:12:36Z","owner_id":269519,"author_name":"QuikQuery Support","author_email":"info@quikquery.io","author_url":"https://www.quikquery.io/","short_description":"QuikQuery helps you find information from documents easily.","long_description":"\u003cp\u003eQuikQuery is a RAG (Retrieval-Augmented Generation) as a Service platform designed to help businesses and individuals quickly find information from their documents. With QuikQuery, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd documents from various sources such as URLs, PDFs, docs, CSV, Excel, Notion, and Confluence.\u003c/li\u003e\n\u003cli\u003ePerform semantic searches, intent detection, and metadata searches on your documents.\u003c/li\u003e\n\u003cli\u003eIntegrate with Slack for seamless internal team collaboration.\u003c/li\u003e\n\u003cli\u003eAdd a web query widget to your website, allowing end-users to query your documents directly.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eQuikQuery is built to simplify document retrieval and enhance productivity by providing a powerful API and easy-to-use integrations.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your Zendesk account and navigate to the Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for \u0026#39;QuikQuery\u0026#39; and click on the app.\u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; and follow the prompts to add the app to your Zendesk instance.\u003c/li\u003e\n\u003cli\u003eProvide the required API Key and Bot ID in the app settings.\u003c/li\u003e\n\u003cli\u003eTest the integration by querying your documents directly from Zendesk or your website.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"QuikQuery is a RAG (Retrieval-Augmented Generation) as a Service platform designed to help businesses and individuals quickly find information from their documents. With QuikQuery, you can:\n\n- Add documents from various sources such as URLs, PDFs, docs, CSV, Excel, Notion, and Confluence.\n- Perform semantic searches, intent detection, and metadata searches on your documents.\n- Integrate with Slack for seamless internal team collaboration.\n- Add a web query widget to your website, allowing end-users to query your documents directly.\n\nQuikQuery is built to simplify document retrieval and enhance productivity by providing a powerful API and easy-to-use integrations.","raw_installation_instructions":"1. Log in to your Zendesk account and navigate to the Marketplace.\n2. Search for 'QuikQuery' and click on the app.\n3. Click 'Install' and follow the prompts to add the app to your Zendesk instance.\n4. Provide the required API Key and Bot ID in the app settings.\n5. Test the integration by querying your documents directly from Zendesk or your website.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1103992.apps.zdusercontent.com/1103992/assets/1745350116-f53a023e21052e03475178246f60040a/logo-small.png","large_icon":"https://1103992.apps.zdusercontent.com/1103992/assets/1745350116-f53a023e21052e03475178246f60040a/logo.png","screenshots":["https://1103992.apps.zdusercontent.com/1103992/assets/1745350116-f53a023e21052e03475178246f60040a/screenshot-0.png","https://1103992.apps.zdusercontent.com/1103992/assets/1745350116-f53a023e21052e03475178246f60040a/screenshot-1.png","https://1103992.apps.zdusercontent.com/1103992/assets/1745350116-f53a023e21052e03475178246f60040a/screenshot-2.png"],"installation_count":0},{"id":1104596,"name":"Telavox","state":"published","version":"4.1.1","framework_version":"2.0","parameters":[{"id":3162582,"app_id":1104596,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-03T16:18:30Z","updated_at":"2025-02-03T16:18:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4915,"entity_id":1104596,"app_id":1104596,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-03T16:18:31.000Z","updated_at":"2025-02-03T16:18:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-03T16:18:29Z","updated_at":"2026-04-21T16:18:51Z","terms_conditions_url":null,"app_organization":{"id":1359,"name":"Telavox","email":"support@telavox.com","website":"www.telavox.com","country_code":"SE","stripe_account_id":null,"state":null},"locations":[7,1,4,3,5],"date_published":"2025-02-05T18:16:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://telavox.com/contact-us/"},"location_names":["background","top_bar","new_ticket_sidebar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-04-21T16:18:45Z","owner_id":269519,"author_name":"Telavox","author_email":"support@telavox.se","author_url":"https://www.telavox.com/","short_description":"Streamline your work environment, switch less between applications with Telavox.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBoost agent efficiency with Telavox for Zendesk by seamlessly integrating Telavox services directly into your workflow. This empowers your team to focus on meaningful conversations, not on navigating multiple tools. With quick access to features, information, and automation inside Zendesk, your team can work smarter, increase productivity, and deliver exceptional customer experiences.\u003c/p\u003e\n\n\u003cp\u003eTelavox for Zendesk fully supports the Talk Partner Edition, streamlining call management and enhancing collaboration. Standardized call objects provide a unified view that integrates seamlessly with Zendesk’s services, optimizing efficiency and driving improved customer outcomes.\u003c/p\u003e\n\n\u003ch3\u003eKey benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExcellent customer experience\u003c/strong\u003e. Telavox for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFocus on the conversation\u003c/strong\u003e. With Telavox for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient and empowered agents\u003c/strong\u003e. Telavox for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStandard call object\u003c/strong\u003e. Telavox for Zendesk fully supports the call objects to make the agents\u0026#39; workstreams easier and the managers can easily follow the calls together with the rest of Zendesk\u0026#39;s work tools.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive or make calls (including click to dial) inside Zendesk without having to install a separate app.\u003c/li\u003e\n\u003cli\u003eCreate a contact for a previously unknown caller with a click.\u003c/li\u003e\n\u003cli\u003eComplete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.\u003c/li\u003e\n\u003cli\u003eContact popup with related information displayed for all calls with a number matching a contact record in Zendesk.\u003c/li\u003e\n\u003cli\u003eNavigate to contact information and related information with a click.\u003c/li\u003e\n\u003cli\u003eSee colleagues line (presence) and profile status.\u003c/li\u003e\n\u003cli\u003eManage availability and queue membership.\u003c/li\u003e\n\u003cli\u003eView live queue statistics, monitor current queue calls and view queue call history.\u003c/li\u003e\n\u003cli\u003eView call history and listen to recorded calls and voicemails.\u003c/li\u003e\n\u003cli\u003eOther integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData disclosure \u0026amp; security:\u003c/h3\u003e\n\n\u003cp\u003eThe Telavox-Zendesk integration ensures secure access to your Zendesk data via official APIs. We strictly limit the processing to the user and ticket information essential for performing calls with Telavox\u003cbr\u003e\n\u003cstrong\u003eHow Your data is Used:\u003c/strong\u003e\u003cbr\u003e\n- Data is used \u003cem\u003eexclusively\u003c/em\u003e to create and update tickets and for number presentation.\u003cbr\u003e\n- It is \u003cstrong\u003enever\u003c/strong\u003e used for advertising, profiling, or any secondary purposes.\u003cbr\u003e\n\u003cstrong\u003eData Storage and Sharing:\u003c/strong\u003e\u003cbr\u003e\n- User IDs and ticket IDs may be temporarily cached to support real-time functionality.\u003cbr\u003e\n- Your data is \u003cstrong\u003enever sold or shared with third parties\u003c/strong\u003e.\u003cbr\u003e\nTelavox is comitted to data protection and privacy, adhering to GDPR and industry best practices. Please visit our \u003ca href=\"https://telavox.co.uk/legal/\"\u003ewebpage\u003c/a\u003e if you want to read more about how we are working with data privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. Logging into the app is done with your Telavox credentials.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant note\u003c/strong\u003e: In order for the Zendesk contacts to be mapped together with the call list and the incoming calls you need to have the \u003cstrong\u003eexact\u003c/strong\u003e same format on the number on your Zendesk contact as the incoming Telavox call.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nBoost agent efficiency with Telavox for Zendesk by seamlessly integrating Telavox services directly into your workflow. This empowers your team to focus on meaningful conversations, not on navigating multiple tools. With quick access to features, information, and automation inside Zendesk, your team can work smarter, increase productivity, and deliver exceptional customer experiences.\n\nTelavox for Zendesk fully supports the Talk Partner Edition, streamlining call management and enhancing collaboration. Standardized call objects provide a unified view that integrates seamlessly with Zendesk’s services, optimizing efficiency and driving improved customer outcomes.\n\n### Key benefits:\n- **Excellent customer experience**. Telavox for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.\n- **Focus on the conversation**. With Telavox for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.\n- **Efficient and empowered agents**. Telavox for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.\n- **Standard call object**. Telavox for Zendesk fully supports the call objects to make the agents' workstreams easier and the managers can easily follow the calls together with the rest of Zendesk's work tools.\n\n### Key features:\n- Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.\n- Create a contact for a previously unknown caller with a click.\n- Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.\n- Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.\n- Navigate to contact information and related information with a click.\n- See colleagues line (presence) and profile status.\n- Manage availability and queue membership.\n- View live queue statistics, monitor current queue calls and view queue call history.\n- View call history and listen to recorded calls and voicemails.\n- Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.\n\n### Data disclosure \u0026 security:\nThe Telavox-Zendesk integration ensures secure access to your Zendesk data via official APIs. We strictly limit the processing to the user and ticket information essential for performing calls with Telavox\n**How Your data is Used:**\n- Data is used _exclusively_ to create and update tickets and for number presentation.\n- It is **never** used for advertising, profiling, or any secondary purposes.\n**Data Storage and Sharing:**\n- User IDs and ticket IDs may be temporarily cached to support real-time functionality.\n- Your data is **never sold or shared with third parties**.\nTelavox is comitted to data protection and privacy, adhering to GDPR and industry best practices. Please visit our [webpage](https://telavox.co.uk/legal/) if you want to read more about how we are working with data privacy.","raw_installation_instructions":"Simply click install. Logging into the app is done with your Telavox credentials.\n\n**Important note**: In order for the Zendesk contacts to be mapped together with the call list and the incoming calls you need to have the **exact** same format on the number on your Zendesk contact as the incoming Telavox call.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1104596.apps.zdusercontent.com/1104596/assets/1776769386-98da70584f5d446e9b864779b3f4285b/logo-small.png","large_icon":"https://1104596.apps.zdusercontent.com/1104596/assets/1776769386-98da70584f5d446e9b864779b3f4285b/logo.png","screenshots":["https://1104596.apps.zdusercontent.com/1104596/assets/1776769386-98da70584f5d446e9b864779b3f4285b/screenshot-0.png","https://1104596.apps.zdusercontent.com/1104596/assets/1776769386-98da70584f5d446e9b864779b3f4285b/screenshot-1.png","https://1104596.apps.zdusercontent.com/1104596/assets/1776769386-98da70584f5d446e9b864779b3f4285b/screenshot-2.png"],"installation_count":43},{"id":1104639,"name":"Bot History Viewer","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3162714,"app_id":1104639,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-03T20:21:34Z","updated_at":"2025-02-03T20:21:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3162711,"app_id":1104639,"name":"app_id","kind":"text","required":true,"position":1,"created_at":"2025-02-03T20:21:34Z","updated_at":"2025-02-03T20:21:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3164268,"app_id":1104639,"name":"encoded","kind":"text","required":true,"position":2,"created_at":"2025-02-05T19:16:44Z","updated_at":"2025-02-05T19:16:44Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4917,"entity_id":1104639,"app_id":1104639,"amount":5900,"name":"Instance Based","description":"\u003cp\u003ePay a flat fee for the entire instance, regardless of the amount of agents. Perfect for bigger accounts.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1QoW6mI41JeusZuvvSrwz3Nt","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1465,"cost_type":"CostStripe","active":true,"created_at":"2025-02-03T20:21:37.000Z","updated_at":"2025-02-03T20:21:37.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":4916,"entity_id":1104639,"app_id":1104639,"amount":300,"name":"Agent Based","description":"\u003cp\u003ePay per agent. Perfect for smaller instances or when you want to enable the app for a subset of users.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1QoW6AI41JeusZuvCpHUpauN","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1NxPNdI41JeusZuv","cost_id":1464,"cost_type":"CostStripe","active":true,"created_at":"2025-02-03T20:21:36.000Z","updated_at":"2025-02-03T20:21:36.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-X2B7H3KTP0","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-02-03T20:21:33Z","updated_at":"2026-07-19T12:07:17Z","terms_conditions_url":"https://tripelhop.com/terms-and-conditions/","app_organization":{"id":6752,"name":"Tripelhop","email":"support@tripelhop.com","website":"https://tripelhop.com","country_code":"BE","stripe_account_id":"acct_1NxPNdI41JeusZuv","state":null},"locations":[3,5],"date_published":"2025-02-26T16:39:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-03-04T16:55:57Z","owner_id":269519,"author_name":"Tripelhop","author_email":"support@tripelhop.com","author_url":"https://tripelhop.com","short_description":"Show all AI Agent interactions for a customer right next to your tickets","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003efor more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe arrival of AI Agents in Zendesk gives you the tools to automate more and more of your customer service and employee support. Customers interact with your AI Agent to find answers or – in case of more complex use cases – use hybrid flows that interact with your other systems to resolve their inquiries.\u003c/p\u003e\n\n\u003cp\u003eWith a focus on self service and using insights to find use cases fit for automation, you can take your automation and ticket deflection rate to 10, 20 or even 60% of tickets.\u003c/p\u003e\n\n\u003cp\u003eBut while customers might find a solution for their questions thanks to the bot, sometimes conversations do get escalation to your human agents for a more personal approach to complex issues.\u003c/p\u003e\n\n\u003cp\u003eNow, imagine a scenario where the customer got a perfectly fine response from your AI Agent, and next day notices an issue and reaches out to your team. Zendesk itself does not show conversations resolved by an AI Agent in agent workspace. Which means your agent lacks the context to handle the inquiry, and can\u0026#39;t even validate the right, or wrong, answer of the AI Agent.\u003c/p\u003e\n\n\u003ch1\u003eIntroducting Bot History Viewer\u003c/h1\u003e\n\n\u003cp\u003eBot History Viewer fixes this gap by adding a new Context Panel in Zendesk that shows your agents the complete interaction hisotry of your customers with your AI Agent and unlocks insights in Bot-only conversations for your agents.\u003c/p\u003e\n\n\u003cp\u003eThe app shows a list of all conversations for your customer with your AI Agent and allows you to filter to bot-only or escalation conversations. It even highlights active conversations a customer has right now with your AI Agent, or human agent. \u003c/p\u003e\n\n\u003cp\u003eWhat\u0026#39;s more, we also show a full conversation log with rich renderings of carousels, buttons, images and forms displaying your bot interaction history with the same fidelity as regular conversations in Agent Workspace.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eShow a list of all AI interactions for a customer\u003c/li\u003e\n\u003cli\u003eFilter by AI Agent handled or escalated conversations\u003c/li\u003e\n\u003cli\u003eSee the date, channel, last updated and brand for each conversation\u003c/li\u003e\n\u003cli\u003eSee the full conversation with rich rendering of carousels, images, buttons and forms\u003c/li\u003e\n\u003cli\u003eSee if conversations are still active\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eMerging users\u003c/h2\u003e\n\n\u003cp\u003eIf you merge unauthenticated or visitor profiles into other Zendesk profiles the interactions will stay linked and the app will display conversations from both user identities.\u003c/p\u003e\n\n\u003ch2\u003eSupported channels\u003c/h2\u003e\n\n\u003cp\u003eSince we collect the conversations via the Sunshine Conversations API we support conversations from \u003cem\u003eany\u003c/em\u003e Messaging channel – Web, Mobile SDK, Facebook, Instagram, WhatsApp, ... – as well as Zendesk Bot, AI Agent Essential/Advanced, Ultimate and \u003cem\u003emost\u003c/em\u003e third party bots linked via SunCo.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation instructions\u003c/h1\u003e\n\n\u003cp\u003eThis application installs as an app in the context panel right next to your tickets.\u003c/p\u003e\n\n\u003cp\u003eIn order to load and display tickets we require the created of a Conversations API key. You can find out more about these in this \u003ca href=\"https://docs.smooch.io/guide/authentication-overview/\"\u003esupport article\u003c/a\u003e.\u003cbr\u003e\nInstallation requires two pieces of information. We need an \u003cstrong\u003eApp ID\u003c/strong\u003e and a Base64 encoded combination of the \u003cstrong\u003eKey ID:secret\u003c/strong\u003e\u003cbr\u003e\nIf you need help encoding the key/secret pair, take a look at \u003ca href=\"https://support.tripelhop.com/hc/en-us/articles/32420609121681-How-to-create-an-encoded-token-for-Sunshine-Conversations\"\u003ethis Help Center article\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy\u003c/h2\u003e\n\n\u003cp\u003eOur application does \u003cstrong\u003enot\u003c/strong\u003e store any data outside of your Zendesk instance. We handle all API connections inside your own Zendesk instance. Tripelhop has no insight in usage, conversations, or any other PII related to your customers. We do not log any data or connect to our servers to log any usage of the app. Privacy is a human right.\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work)for more information.**\n\nThe arrival of AI Agents in Zendesk gives you the tools to automate more and more of your customer service and employee support. Customers interact with your AI Agent to find answers or – in case of more complex use cases – use hybrid flows that interact with your other systems to resolve their inquiries.\n\nWith a focus on self service and using insights to find use cases fit for automation, you can take your automation and ticket deflection rate to 10, 20 or even 60% of tickets.\n\nBut while customers might find a solution for their questions thanks to the bot, sometimes conversations do get escalation to your human agents for a more personal approach to complex issues.\n\nNow, imagine a scenario where the customer got a perfectly fine response from your AI Agent, and next day notices an issue and reaches out to your team. Zendesk itself does not show conversations resolved by an AI Agent in agent workspace. Which means your agent lacks the context to handle the inquiry, and can't even validate the right, or wrong, answer of the AI Agent.\n\n#Introducting Bot History Viewer\n\nBot History Viewer fixes this gap by adding a new Context Panel in Zendesk that shows your agents the complete interaction hisotry of your customers with your AI Agent and unlocks insights in Bot-only conversations for your agents.\n\nThe app shows a list of all conversations for your customer with your AI Agent and allows you to filter to bot-only or escalation conversations. It even highlights active conversations a customer has right now with your AI Agent, or human agent. \n\nWhat's more, we also show a full conversation log with rich renderings of carousels, buttons, images and forms displaying your bot interaction history with the same fidelity as regular conversations in Agent Workspace.\n\n##Features\n- Show a list of all AI interactions for a customer\n- Filter by AI Agent handled or escalated conversations\n- See the date, channel, last updated and brand for each conversation\n- See the full conversation with rich rendering of carousels, images, buttons and forms\n- See if conversations are still active\n\n##Merging users\nIf you merge unauthenticated or visitor profiles into other Zendesk profiles the interactions will stay linked and the app will display conversations from both user identities.\n##Supported channels\nSince we collect the conversations via the Sunshine Conversations API we support conversations from *any* Messaging channel – Web, Mobile SDK, Facebook, Instagram, WhatsApp, ... – as well as Zendesk Bot, AI Agent Essential/Advanced, Ultimate and *most* third party bots linked via SunCo.","raw_installation_instructions":"#Installation instructions\nThis application installs as an app in the context panel right next to your tickets.\n\nIn order to load and display tickets we require the created of a Conversations API key. You can find out more about these in this [support article](https://docs.smooch.io/guide/authentication-overview/).\nInstallation requires two pieces of information. We need an **App ID** and a Base64 encoded combination of the **Key ID:secret**\nIf you need help encoding the key/secret pair, take a look at [this Help Center article](https://support.tripelhop.com/hc/en-us/articles/32420609121681-How-to-create-an-encoded-token-for-Sunshine-Conversations).\n##Privacy\nOur application does **not** store any data outside of your Zendesk instance. We handle all API connections inside your own Zendesk instance. Tripelhop has no insight in usage, conversations, or any other PII related to your customers. We do not log any data or connect to our servers to log any usage of the app. Privacy is a human right.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1104639.apps.zdusercontent.com/1104639/assets/1740998157-e2f091e00c630756146ed0483ec4db60/logo-small.png","large_icon":"https://1104639.apps.zdusercontent.com/1104639/assets/1740998157-e2f091e00c630756146ed0483ec4db60/logo.png","screenshots":["https://1104639.apps.zdusercontent.com/1104639/assets/1740998157-e2f091e00c630756146ed0483ec4db60/screenshot-0.png","https://1104639.apps.zdusercontent.com/1104639/assets/1740998157-e2f091e00c630756146ed0483ec4db60/screenshot-1.png","https://1104639.apps.zdusercontent.com/1104639/assets/1740998157-e2f091e00c630756146ed0483ec4db60/screenshot-2.png"],"installation_count":3},{"id":1104879,"name":"Conversation Training Simulator","state":"published","version":"1.5.136","framework_version":"2.0","parameters":[{"id":3163489,"app_id":1104879,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-04T15:18:25Z","updated_at":"2025-02-04T15:18:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3163487,"app_id":1104879,"name":"setupProgress","kind":"hidden","required":false,"position":1,"created_at":"2025-02-04T15:18:25Z","updated_at":"2025-02-04T15:18:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3163488,"app_id":1104879,"name":"token","kind":"oauth","required":false,"position":2,"created_at":"2025-02-04T15:18:25Z","updated_at":"2025-02-04T15:18:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3189049,"app_id":1104879,"name":"permissionsConfig","kind":"hidden","required":false,"position":3,"created_at":"2025-03-13T15:14:46Z","updated_at":"2025-03-13T15:14:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3271022,"app_id":1104879,"name":"enable_unleash","kind":"checkbox","required":false,"position":4,"created_at":"2025-06-30T14:48:17Z","updated_at":"2025-06-30T14:48:17Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3271023,"app_id":1104879,"name":"unleash_api_token","kind":"text","required":false,"position":5,"created_at":"2025-06-30T14:48:17Z","updated_at":"2025-06-30T14:48:17Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3271024,"app_id":1104879,"name":"unleash_assistant_id","kind":"text","required":false,"position":6,"created_at":"2025-06-30T14:48:17Z","updated_at":"2025-06-30T14:48:17Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3623599,"app_id":1104879,"name":"enable_zendesk_qa","kind":"checkbox","required":false,"position":7,"created_at":"2026-05-04T10:01:51Z","updated_at":"2026-05-04T10:01:51Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3623600,"app_id":1104879,"name":"zendesk_qa_api_token","kind":"text","required":false,"position":8,"created_at":"2026-05-04T10:01:51Z","updated_at":"2026-05-04T10:01:51Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3271026,"app_id":1104879,"name":"submitTicketDelay","kind":"hidden","required":false,"position":9,"created_at":"2025-06-30T14:48:17Z","updated_at":"2026-05-04T10:01:50Z","default_value":"0","secure":false,"scopes":null,"options":null},{"id":3453695,"app_id":1104879,"name":"trainingName","kind":"text","required":false,"position":10,"created_at":"2025-12-19T11:35:32Z","updated_at":"2026-05-04T10:01:50Z","default_value":"John Doe","secure":false,"scopes":null,"options":null},{"id":3453696,"app_id":1104879,"name":"trainingEmail","kind":"text","required":false,"position":11,"created_at":"2025-12-19T11:35:32Z","updated_at":"2026-05-04T10:01:50Z","default_value":"john.doe@example.com","secure":false,"scopes":null,"options":null},{"id":3453697,"app_id":1104879,"name":"documentationName","kind":"text","required":false,"position":12,"created_at":"2025-12-19T11:35:32Z","updated_at":"2026-09-07T06:00:29Z","default_value":"Conversation Training bot","secure":false,"scopes":null,"options":null},{"id":3453698,"app_id":1104879,"name":"documentationEmail","kind":"text","required":false,"position":13,"created_at":"2025-12-19T11:35:32Z","updated_at":"2026-09-07T06:00:29Z","default_value":"training-simulator-document-bot@example.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":4921,"entity_id":1104879,"app_id":1104879,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-04T15:18:26.000Z","updated_at":"2025-02-04T15:18:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-04T15:18:23Z","updated_at":"2026-09-09T06:04:30Z","terms_conditions_url":null,"app_organization":{"id":6422,"name":"Zendesk Labs","email":"support@zendesk.com","website":"https://zendesklabs.zendesk.com/hc/en-us","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2,3,1,7],"date_published":"2025-02-06T15:57:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar","top_bar","background"],"last_update_time":"2026-09-08T16:49:44Z","owner_id":269519,"author_name":"Zendesk Labs","author_email":"support@zendesk.com","author_url":"https://zendesklabs.zendesk.com/hc/en-us","short_description":"Create tailored training scenarios for agents with Conversation Training Simulator by Zendesk Labs.","long_description":"\u003ch3\u003eAbout this app\u003c/h3\u003e\n\n\u003cp\u003eConversation Training Simulator is your comprehensive training management tool, created by Zendesk Labs and powered by Amazon Bedrock. It assigns realistic, AI-generated training tickets to agents in a structured, easy-to-use way so your team can practice, improve, and get assessed right within the Zendesk workspace.\u003c/p\u003e\n\n\u003ch3\u003eCommon use cases include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreating a safe space for agents to practice realistic customer interactions\u003c/li\u003e\n\u003cli\u003eOnboarding new hires, Tier 1 agents, and BPO partners before they go live\u003c/li\u003e\n\u003cli\u003eTesting agent comprehension and retention through targeted training tickets\u003c/li\u003e\n\u003cli\u003eDelivering just-in-time training for new products, services, and policies\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWith Conversation Training Simulator, you can:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDesign training templates\u003c/strong\u003e: Use real ticket examples, define industry and intent, choose tone, set custom goals, and add training documentation for agents to review before they begin.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAssign with full control\u003c/strong\u003e: Set ticket count, language (15 languages supported, including agent preferred language), due dates with notifications, ticket priority, and tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage assignments\u003c/strong\u003e: Pause, resume, cancel, or send reminders for overdue assignments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrack progress\u003c/strong\u003e: View completion status, drill into agent-level details, filter by date or status, and export data as CSV.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet role-based permissions\u003c/strong\u003e: Give template creators, assigners, scorers, and leaders the right access without needing full admin rights.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate with Zendesk QA\u003c/strong\u003e: Score training tickets using your existing QA approach and assess agent readiness before they handle live tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate with Explore and WFM\u003c/strong\u003e (not required): Monitor training handle time and build dedicated training workstreams.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eConversation Training Simulator empowers your support team to develop the skills needed to excel in customer service. Learn more about setting up training scenarios and maximizing the potential of Conversation Training Simulator in our \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/8802500946970-Installing-and-using-the-LMS-conversation-simulator-app\"\u003ehelp center article\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstalling Conversation Training Simulator\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eYou\u0026#39;re an admin\u003c/li\u003e\n\u003cli\u003eYou must \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects\"\u003eturn on custom objects\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the application\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the Conversation Training Simulator marketplace page\u003c/li\u003e\n\u003cli\u003eSelect Install in the upper right\u003c/li\u003e\n\u003cli\u003eSelect your account and select Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigure the app\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eChange the Title as desired (optional)\u003c/li\u003e\n\u003cli\u003eFill out Group and Role restrictions as desired (optional)\n\n\u003cul\u003e\n\u003cli\u003eIf an agent is restricted from the app, they won\u0026#39;t be able to be assigned any training tickets.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eComplete Authentication\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect Sign in with Conversation Training Simulator hyperlink. A new tab will appear, complete authentication, and redirect you back to the app. A green check mark will appear next to the OAuth Authentication step.\u003c/li\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUpdate agent permissions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter the setup is complete, ensure all Agents who will receive training tickets have permission to view and edit the relevant Custom Objects. This is a requirement in order to be assigned training tickets.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the roles that are associated with your agents, scroll down to \\\u0026quot;Custom objects\\\u0026quot; settings and allow \\\u0026quot;View\\\u0026quot; \u0026amp; \\\u0026quot;Edit\\\u0026quot; permission for\n\n\u003cul\u003e\n\u003cli\u003eAssign Training Template\u003c/li\u003e\n\u003cli\u003eTraining Template\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick save, you\u0026#39;re all set!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eEnabling Zendesk QA score integration (optional)\u003c/h3\u003e\n\n\u003cp\u003eTo incorporate QA scores into your LMS reports, complete the following steps:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn Zendesk QA:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFollow the instructions in \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/8802500946970\"\u003eSetting up a custom integration in Zendesk QA\u003c/a\u003e to obtain an API key\u003c/li\u003e\n\u003cli\u003eCopy the API key and store it in a safe place.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn the Conversation Training Simulator app:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Admin Center, click Apps and integrations in the sidebar, then select Zendesk Support apps\u003c/li\u003e\n\u003cli\u003eFrom the list of apps, click Conversation Training Simulator\u003c/li\u003e\n\u003cli\u003eOn the app installation page, select Enable Zendesk QA\u003c/li\u003e\n\u003cli\u003eIn the Zendesk QA API token field, paste the API key you copied previously\u003c/li\u003e\n\u003cli\u003eClick Update\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou\u0026#39;ve now set up integration between Zendesk QA and the Conversation Training Simulator app.\u003c/p\u003e\n","raw_long_description":"### About this app\n\nConversation Training Simulator is your comprehensive training management tool, created by Zendesk Labs and powered by Amazon Bedrock. It assigns realistic, AI-generated training tickets to agents in a structured, easy-to-use way so your team can practice, improve, and get assessed right within the Zendesk workspace.\n\n### Common use cases include:\n\n- Creating a safe space for agents to practice realistic customer interactions\n- Onboarding new hires, Tier 1 agents, and BPO partners before they go live\n- Testing agent comprehension and retention through targeted training tickets\n- Delivering just-in-time training for new products, services, and policies\n\n### With Conversation Training Simulator, you can:\n\n- **Design training templates**: Use real ticket examples, define industry and intent, choose tone, set custom goals, and add training documentation for agents to review before they begin.\n- **Assign with full control**: Set ticket count, language (15 languages supported, including agent preferred language), due dates with notifications, ticket priority, and tags.\n- **Manage assignments**: Pause, resume, cancel, or send reminders for overdue assignments.\n- **Track progress**: View completion status, drill into agent-level details, filter by date or status, and export data as CSV.\n- **Set role-based permissions**: Give template creators, assigners, scorers, and leaders the right access without needing full admin rights.\n- **Integrate with Zendesk QA**: Score training tickets using your existing QA approach and assess agent readiness before they handle live tickets.\n- **Integrate with Explore and WFM** (not required): Monitor training handle time and build dedicated training workstreams.\n\nConversation Training Simulator empowers your support team to develop the skills needed to excel in customer service. Learn more about setting up training scenarios and maximizing the potential of Conversation Training Simulator in our [help center article](https://support.zendesk.com/hc/en-us/articles/8802500946970-Installing-and-using-the-LMS-conversation-simulator-app).","raw_installation_instructions":"### Installing Conversation Training Simulator\n\n1. You're an admin\n2. You must [turn on custom objects](https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects)\n\n**Install the application**\n\n1. Navigate to the Conversation Training Simulator marketplace page\n2. Select Install in the upper right\n3. Select your account and select Install.\n\n**Configure the app**\n\n4. Change the Title as desired (optional)\n5. Fill out Group and Role restrictions as desired (optional)\n   - If an agent is restricted from the app, they won't be able to be assigned any training tickets.\n\n**Complete Authentication**\n\n6. Select Sign in with Conversation Training Simulator hyperlink. A new tab will appear, complete authentication, and redirect you back to the app. A green check mark will appear next to the OAuth Authentication step.\n7. Click Install.\n\n**Update agent permissions**\n\nAfter the setup is complete, ensure all Agents who will receive training tickets have permission to view and edit the relevant Custom Objects. This is a requirement in order to be assigned training tickets.\n\n8. Open the roles that are associated with your agents, scroll down to \\\"Custom objects\\\" settings and allow \\\"View\\\" \u0026 \\\"Edit\\\" permission for\n   - Assign Training Template\n   - Training Template\n9. Click save, you're all set!\n\n### Enabling Zendesk QA score integration (optional)\n\nTo incorporate QA scores into your LMS reports, complete the following steps:\n\n**In Zendesk QA:**\n\n1. Follow the instructions in [Setting up a custom integration in Zendesk QA](https://support.zendesk.com/hc/en-us/articles/8802500946970) to obtain an API key\n2. Copy the API key and store it in a safe place.\n\n**In the Conversation Training Simulator app:**\n\n1. In Admin Center, click Apps and integrations in the sidebar, then select Zendesk Support apps\n2. From the list of apps, click Conversation Training Simulator\n3. On the app installation page, select Enable Zendesk QA\n4. In the Zendesk QA API token field, paste the API key you copied previously\n5. 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Ele oferece uma análise detalhada da sua instância do Zendesk, revelando áreas de melhoria e eliminando redundâncias.\u003cbr\u003e\nCom o \u003cstrong\u003eBCR Insights\u003c/strong\u003e, você ganha mais visibilidade, controle e desempenho no atendimento ao cliente.\u003c/p\u003e\n\n\u003ch3\u003e🔍 Diagnóstico Inteligente: Identifique Oportunidades de Otimização\u003c/h3\u003e\n\n\u003cp\u003eO \u003cstrong\u003eBCR Insights\u003c/strong\u003e analisa seu sistema Zendesk e aponta áreas essenciais para melhorias, como:\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMacros mal configuradas\u003c/strong\u003e – Otimize automações ou substitua por bots de IA.\u003cbr\u003e\n✅ \u003cstrong\u003eTickets, automações e APIs redundantes\u003c/strong\u003e – Elimine ações duplicadas para aumentar a eficiência.\u003cbr\u003e\n✅ \u003cstrong\u003eWorkspace do agente desativado\u003c/strong\u003e – Desbloqueie todo o potencial do Zendesk para uma experiência fluida.\u003cbr\u003e\n✅ \u003cstrong\u003eVulnerabilidades de segurança\u003c/strong\u003e – Ative a autenticação de dois fatores (2FA) para maior proteção de dados.\u003cbr\u003e\n✅ \u003cstrong\u003eDesempenho dos agentes\u003c/strong\u003e – Identifique agentes com baixo desempenho e explore o \u003cstrong\u003eZendesk WFM\u003c/strong\u003e para aumentar a produtividade.\u003c/p\u003e\n\n\u003ch3\u003e📈 Insights Acionáveis para Maximizar o Zendesk\u003c/h3\u003e\n\n\u003cp\u003eO \u003cstrong\u003eBCR Insights\u003c/strong\u003e vai além dos relatórios, fornecendo recomendações práticas para otimizar o Zendesk:\u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eAprimore o uso de bots\u003c/strong\u003e – Substitua macros por bots de IA para automatizar tarefas repetitivas.\u003cbr\u003e\n🔒 \u003cstrong\u003eReforce a segurança\u003c/strong\u003e – Verifique se o \u003cstrong\u003e2FA\u003c/strong\u003e está ativado e receba dicas de segurança proativas.\u003cbr\u003e\n📊 \u003cstrong\u003eMelhore a gestão da equipe\u003c/strong\u003e – Monitore a produtividade e utilize o \u003cstrong\u003eZendesk WFM\u003c/strong\u003e para um melhor planejamento de recursos.\u003c/p\u003e\n\n\u003ch3\u003e📌 Painel Centralizado: Gerencie seu Zendesk com Eficiência\u003c/h3\u003e\n\n\u003cp\u003eO \u003cstrong\u003eBCR Insights\u003c/strong\u003e oferece um painel centralizado para gerenciar seu Zendesk em tempo real, permitindo que você:\u003c/p\u003e\n\n\u003cp\u003e🔹 Analise a atividade dos agentes e identifique falhas operacionais.\u003cbr\u003e\n🔹 Solicite novas licenças ou adicione produtos Zendesk instantaneamente.\u003cbr\u003e\n🔹 Receba recomendações personalizadas para otimizar fluxos de trabalho.\u003cbr\u003e\n🔹 Acompanhe métricas-chave para garantir um atendimento de alta qualidade.\u003c/p\u003e\n\n\u003ch3\u003e💡 A Ferramenta Definitiva para Otimização do Zendesk\u003c/h3\u003e\n\n\u003cp\u003eO \u003cstrong\u003eBCR Insights\u003c/strong\u003e não é apenas um diagnóstico, mas um \u003cstrong\u003ehub estratégico\u003c/strong\u003e para melhorar sua plataforma Zendesk. Ao reduzir ineficiências, reforçar a segurança e desbloquear todo o potencial do Zendesk, você oferecerá um atendimento mais rápido e eficaz.\u003c/p\u003e\n\n\u003cp\u003e📥 \u003cstrong\u003eBaixe agora e transforme sua experiência no Zendesk!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://framerusercontent.com/images/0x9fAfzJzhPwVedujNaBRi0E.png\" alt=\"BCRimg\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eBCR Insights: Optimize Your Zendesk\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eBCR Insights is a powerful tool designed for Zendesk users to improve operational efficiency, identify bottlenecks, and enhance security. It offers a detailed analysis of your Zendesk instance, revealing areas for improvement and eliminating redundancies.\u003cbr\u003e\nWith BCR Insights, you gain greater visibility, control, and performance in customer support.\u003c/p\u003e\n\n\u003ch3\u003e🔍 Smart Diagnosis: Identify Optimization Opportunities\u003c/h3\u003e\n\n\u003cp\u003eBCR Insights analyzes your Zendesk system, pinpointing key areas for improvement, such as:\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eMisconfigured macros\u003c/strong\u003e – Optimize automations or replace them with AI bots.\u003cbr\u003e\n✅ \u003cstrong\u003eRedundant tickets, automations, and APIs\u003c/strong\u003e – Eliminate duplicate actions to improve efficiency.\u003cbr\u003e\n✅ \u003cstrong\u003eAgent Workspace disabled\u003c/strong\u003e – Unlock Zendesk’s full potential for a seamless experience.\u003cbr\u003e\n✅ \u003cstrong\u003eSecurity vulnerabilities\u003c/strong\u003e – Enable two-factor authentication (2FA) for better data protection.\u003cbr\u003e\n✅ \u003cstrong\u003eAgent performance tracking\u003c/strong\u003e – Identify underperforming agents and explore Zendesk WFM for improved productivity.\u003c/p\u003e\n\n\u003ch3\u003e📈 Actionable Insights to Maximize Zendesk Performance\u003c/h3\u003e\n\n\u003cp\u003eBCR Insights goes beyond reporting—it provides actionable recommendations to enhance Zendesk performance:\u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eEnhance bot usage\u003c/strong\u003e – Automate repetitive tasks by replacing macros with AI-powered bots.\u003cbr\u003e\n🔒 \u003cstrong\u003eBoost security\u003c/strong\u003e – Verify if 2FA is enabled and receive proactive security tips.\u003cbr\u003e\n📊 \u003cstrong\u003eImprove workforce management\u003c/strong\u003e – Monitor productivity and use Zendesk WFM for better team scheduling and resource allocation.\u003c/p\u003e\n\n\u003ch3\u003e📌 Centralized Dashboard: Manage Zendesk Efficiently\u003c/h3\u003e\n\n\u003cp\u003eBCR Insights provides a centralized dashboard for real-time Zendesk management, enabling you to:\u003c/p\u003e\n\n\u003cp\u003e🔹 Analyze agent activity and identify operational gaps.\u003cbr\u003e\n🔹 Request new licenses or add Zendesk products instantly.\u003cbr\u003e\n🔹 Receive tailored recommendations for better workflows.\u003cbr\u003e\n🔹 Track key metrics to ensure top-quality support.\u003c/p\u003e\n\n\u003ch3\u003e💡 The Ultimate Tool for Zendesk Optimization\u003c/h3\u003e\n\n\u003cp\u003eBCR Insights is not just a health check—it’s a strategic hub for improving your Zendesk platform. By reducing inefficiencies, boosting security, and unlocking Zendesk’s full capabilities, you’ll deliver faster and more effective customer support.\u003c/p\u003e\n\n\u003cp\u003e📥 \u003cstrong\u003eDownload now and elevate your Zendesk experience!\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://framerusercontent.com/images/iN4XD4GNF82fkKUamtTtfscnyRA.png\" alt=\"BCRimg\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your health check tool\u003c/p\u003e\n","raw_long_description":"O **BCR Insights** é uma ferramenta poderosa para usuários do Zendesk que desejam melhorar a eficiência operacional, identificar gargalos e fortalecer a segurança. Ele oferece uma análise detalhada da sua instância do Zendesk, revelando áreas de melhoria e eliminando redundâncias.\nCom o **BCR Insights**, você ganha mais visibilidade, controle e desempenho no atendimento ao cliente.\n\n### 🔍 Diagnóstico Inteligente: Identifique Oportunidades de Otimização\nO **BCR Insights** analisa seu sistema Zendesk e aponta áreas essenciais para melhorias, como:\n\n✅ **Macros mal configuradas** – Otimize automações ou substitua por bots de IA.\n✅ **Tickets, automações e APIs redundantes** – Elimine ações duplicadas para aumentar a eficiência.\n✅ **Workspace do agente desativado** – Desbloqueie todo o potencial do Zendesk para uma experiência fluida.\n✅ **Vulnerabilidades de segurança** – Ative a autenticação de dois fatores (2FA) para maior proteção de dados.\n✅ **Desempenho dos agentes** – Identifique agentes com baixo desempenho e explore o **Zendesk WFM** para aumentar a produtividade.\n\n### 📈 Insights Acionáveis para Maximizar o Zendesk\nO **BCR Insights** vai além dos relatórios, fornecendo recomendações práticas para otimizar o Zendesk:\n\n🚀 **Aprimore o uso de bots** – Substitua macros por bots de IA para automatizar tarefas repetitivas.\n🔒 **Reforce a segurança** – Verifique se o **2FA** está ativado e receba dicas de segurança proativas.\n📊 **Melhore a gestão da equipe** – Monitore a produtividade e utilize o **Zendesk WFM** para um melhor planejamento de recursos.\n\n### 📌 Painel Centralizado: Gerencie seu Zendesk com Eficiência\nO **BCR Insights** oferece um painel centralizado para gerenciar seu Zendesk em tempo real, permitindo que você:\n\n🔹 Analise a atividade dos agentes e identifique falhas operacionais.\n🔹 Solicite novas licenças ou adicione produtos Zendesk instantaneamente.\n🔹 Receba recomendações personalizadas para otimizar fluxos de trabalho.\n🔹 Acompanhe métricas-chave para garantir um atendimento de alta qualidade.\n\n### 💡 A Ferramenta Definitiva para Otimização do Zendesk\nO **BCR Insights** não é apenas um diagnóstico, mas um **hub estratégico** para melhorar sua plataforma Zendesk. Ao reduzir ineficiências, reforçar a segurança e desbloquear todo o potencial do Zendesk, você oferecerá um atendimento mais rápido e eficaz.\n\n📥 **Baixe agora e transforme sua experiência no Zendesk!**\n\n![BCRimg](https://framerusercontent.com/images/0x9fAfzJzhPwVedujNaBRi0E.png)\n\n---\n\n## **BCR Insights: Optimize Your Zendesk**\n\nBCR Insights is a powerful tool designed for Zendesk users to improve operational efficiency, identify bottlenecks, and enhance security. It offers a detailed analysis of your Zendesk instance, revealing areas for improvement and eliminating redundancies.\nWith BCR Insights, you gain greater visibility, control, and performance in customer support.\n\n### 🔍 Smart Diagnosis: Identify Optimization Opportunities\nBCR Insights analyzes your Zendesk system, pinpointing key areas for improvement, such as:\n\n✅ **Misconfigured macros** – Optimize automations or replace them with AI bots.\n✅ **Redundant tickets, automations, and APIs** – Eliminate duplicate actions to improve efficiency.\n✅ **Agent Workspace disabled** – Unlock Zendesk’s full potential for a seamless experience.\n✅ **Security vulnerabilities** – Enable two-factor authentication (2FA) for better data protection.\n✅ **Agent performance tracking** – Identify underperforming agents and explore Zendesk WFM for improved productivity.\n\n### 📈 Actionable Insights to Maximize Zendesk Performance\nBCR Insights goes beyond reporting—it provides actionable recommendations to enhance Zendesk performance:\n\n🚀 **Enhance bot usage** – Automate repetitive tasks by replacing macros with AI-powered bots.\n🔒 **Boost security** – Verify if 2FA is enabled and receive proactive security tips.\n📊 **Improve workforce management** – Monitor productivity and use Zendesk WFM for better team scheduling and resource allocation.\n\n### 📌 Centralized Dashboard: Manage Zendesk Efficiently\nBCR Insights provides a centralized dashboard for real-time Zendesk management, enabling you to:\n\n🔹 Analyze agent activity and identify operational gaps.\n🔹 Request new licenses or add Zendesk products instantly.\n🔹 Receive tailored recommendations for better workflows.\n🔹 Track key metrics to ensure top-quality support.\n\n### 💡 The Ultimate Tool for Zendesk Optimization\nBCR Insights is not just a health check—it’s a strategic hub for improving your Zendesk platform. 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Com uma análise detalhada da sua instância do Zendesk, ele revela oportunidades de melhoria, elimina redundâncias e aprimora a segurança. \n\nObtenha mais controle, visibilidade e desempenho na sua operação com o Eteg Self Service Insights.\n\n---\n\n## **Com o Eteg Self-Service Insights, você pode:**\n\n📈 Obter um Health Check Completo do seu Zendesk, identificando gargalos e oportunidades de melhoria.\n\n📊 Visualizar todas as informações de faturamento de forma rápida e sem complicação.\n\n🛠️ Solicitar adição ou remoção de usuários, upgrades de planos de forma autônoma.\n\n📞 Entrar em contato com o suporte Eteg via chat para obter respostas mais rápidas.\n\n---\n\n## **Para quem é o Eteg Self-Service Insights?**\n\nO Eteg Self Service Insights oferece mais do que relatórios – ele fornece recomendações práticas para otimizar sua plataforma:\n\n- **Controle de macros e gatilhos mal configurados** – Otimize automações ou substitua por bots de IA.\n- **Automações e APIs redundantes** – Elimine ações duplicadas ou ajuste configurações para aumentar a eficiência.\n- **Workspace do agente desativado** – Desbloqueie todo o potencial do Zendesk para uma experiência fluida.\n- **Vulnerabilidades de segurança** – Ative a autenticação de dois fatores (2FA) para maior proteção de dados.\n- **\n\nSe você se identificou, o Eteg Self-Service Insights é para você — e é completamente gratuito para clientes Eteg!\n\n---\n\n## **Controle Total do Seu Zendesk Com um dashboard intuitivo**\n\nO Eteg Self Service Insights simplifica a gestão da sua conta Zendesk em tempo real:\n\n🔹 Receba sugestões personalizadas e tenha insights valiosos para melhorar sua operação.\n\n🔹 Monitore métricas essenciais e garanta um atendimento mais eficiente.\n\n---\n\n💡 **A solução completa para diagnóstico e avaliação do Zendesk!**\n\nO Eteg Self Service Insights não é apenas uma ferramenta de gestão, mas um hub estratégico para tornar seu Zendesk mais eficiente.\n\n📥 **Baixe agora e transforme sua experiência no Zendesk!**\n\n---\n\n🚀 **Simplify and Optimize Your Experience with Eteg Self-Service Insights**\n\nEteg Self-Service Insights is the ultimate tool for Zendesk users looking to optimize configurations, identify bottlenecks, and ensure more efficient customer service. 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This not only saves time but also ensures that your responses are consistent, accurate, and on-brand.\n\n**Key Features:**\n\n1. **Custom Shortcuts:** Define and manage personalized shortcuts for your most frequently used responses.\n\n2. **Time Efficiency:** Instantly expand text with a few keystrokes, reducing response times and allowing agents to focus on more complex customer issues.\n\n3. **Consistency:** Maintain a uniform tone and style across all customer communications by using standardized templates.\n\n4. **Easy Integration:** Seamlessly install and configure Text Expander within your Zendesk environment for immediate benefits.\n\n**How It Works:**\n\nAfter installing Text Expander, configure your custom shortcuts in a few simple steps. 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Get clear, actionable insights for immediate fixes—no guesswork involved!\u003c/p\u003e\n\n\u003cp\u003e🔄 \u003cstrong\u003eAutomated Requests\u003c/strong\u003e – Need to add or remove users? Upgrade or downgrade plans? It’s all just a few clicks away. Plus, you can now add new SKUs like AI Agents and Workforce Management (WFM) directly through the self-service portal—no need to contact support.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eAnalytics Dashboard\u003c/strong\u003e – Gain real-time insights into your Zendesk usage, optimise your plan, and ensure you’re maximising value and efficiency.\u003c/p\u003e\n\n\u003cp\u003e🔧 \u003cstrong\u003eRequest One-on-One Demos\u003c/strong\u003e – Want to explore new features like AI Agents, WFM, Quality Assurance, and more? Book personalised demos directly from the app to get the most out of your Zendesk experience.\u003c/p\u003e\n\n\u003cp\u003e💸 \u003cstrong\u003eBilling Overview\u003c/strong\u003e – Access all your Zendesk billing information in one place—no more digging through invoices or tracking down details.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWho Is This For?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👉 \u003cstrong\u003eZendesk users\u003c/strong\u003e looking to optimise their environment and maintain error-free configurations.\u003c/p\u003e\n\n\u003cp\u003e👉 \u003cstrong\u003eAdmins and managers\u003c/strong\u003e who want to streamline processes and ensure everything runs smoothly—without relying on external support.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow Does It Work?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e🔽 \u003cstrong\u003eInstall \u0026amp; Setup\u003c/strong\u003e – Install Optimate.me Self Service Portal from the Zendesk Marketplace. 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For non-customers, a fee applies as specified above.\u003c/p\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003eHow long does the setup take?\u003c/strong\u003e\u003cbr\u003e\nLess than a minute! Install the app, log in, and you’re good to go! ⏱️\u003c/p\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003eHow secure is my data?\u003c/strong\u003e\u003cbr\u003e\nWe use \u003cstrong\u003eadvanced encryption protocols\u003c/strong\u003e and comply with \u003cstrong\u003eGDPR\u003c/strong\u003e to keep your info secure. 🔐\u003c/p\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003eWho are we?\u003c/strong\u003e\u003cbr\u003e\nWe’re \u003cstrong\u003eZendesk’s largest premier partner\u003c/strong\u003e, helping businesses optimise their Zendesk environments for years. 🌟 Our goal is to make managing Zendesk as easy as possible. 🙏\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eReady to Take Control?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eInstall Optimate.me Self Service Portal today\u003c/strong\u003e and optimise your Zendesk environment—on your terms, in your timeframe! 💪\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your self-service portal\u003c/p\u003e\n","raw_long_description":"🚀 **Optimate.me Self Service Portal** 🚀\n\nOptimise and self-manage your Zendesk environment on your terms, in real time!\n\nIt’s time to take control and simplify the management of your Zendesk experience. 🌟 **Introducing Optimate.me Self Service Portal**, the perfect solution for Zendesk users who want to ensure their account is running at its best without the hassle.\n\nWith Optimate.me Self Service Portal, you’ll gain access to powerful features designed to make Zendesk management easier, faster, and more efficient.\n\n---\n\n## **Key Features**\n\n⚡ **One-Click Technical Review** – Instantly analyse your entire Zendesk setup and detect issues across triggers, automations, macros, routing rules, agent settings, and more—making problem-solving quicker and easier than ever.\n\n📊 **Simplified Account Management** – Manage your Zendesk account effortlessly with all your information in one place—no more sifting through menus or chasing emails.\n\n⏱ **Real-Time Fixes** – Quickly identify and resolve issues without manually checking each trigger, automation, or macro. Get clear, actionable insights for immediate fixes—no guesswork involved!\n\n🔄 **Automated Requests** – Need to add or remove users? Upgrade or downgrade plans? It’s all just a few clicks away. Plus, you can now add new SKUs like AI Agents and Workforce Management (WFM) directly through the self-service portal—no need to contact support.\n\n📊 **Analytics Dashboard** – Gain real-time insights into your Zendesk usage, optimise your plan, and ensure you’re maximising value and efficiency.\n\n🔧 **Request One-on-One Demos** – Want to explore new features like AI Agents, WFM, Quality Assurance, and more? Book personalised demos directly from the app to get the most out of your Zendesk experience.\n\n💸 **Billing Overview** – Access all your Zendesk billing information in one place—no more digging through invoices or tracking down details.\n\n---\n\n## **Who Is This For?**\n\n👉 **Zendesk users** looking to optimise their environment and maintain error-free configurations.\n\n👉 **Admins and managers** who want to streamline processes and ensure everything runs smoothly—without relying on external support.\n\n---\n\n## **How Does It Work?**\n\n🔽 **Install \u0026 Setup** – Install Optimate.me Self Service Portal from the Zendesk Marketplace. It’s ready to use in under a minute!\n\n🔍 **One-Click Review** – Run a full technical analysis of your Zendesk environment with one click, checking all configurations for errors.\n\n⚡ **Fix Errors Fast** – Get actionable insights and resolve issues immediately with direct access to problem areas in your admin centre.\n\n🛠️ **Self-Service on Your Terms** – Make changes, automate fixes, and optimise your environment without waiting for support.\n\n---\n\n## **FAQ**\n\n❓ **How do I access the self-service portal?**\nSimply install the app from the Zendesk Marketplace, log in, and start managing your Zendesk environment via the left-hand side app button.\n\n❓ **Is there any additional cost to use the app?**\nThe Optimate.me Self Service Portal is **completely free** for all existing Optimate.me customers. For non-customers, a fee applies as specified above.\n\n❓ **How long does the setup take?**\nLess than a minute! Install the app, log in, and you’re good to go! ⏱️\n\n❓ **How secure is my data?**\nWe use **advanced encryption protocols** and comply with **GDPR** to keep your info secure. 🔐\n\n❓ **Who are we?**\nWe’re **Zendesk’s largest premier partner**, helping businesses optimise their Zendesk environments for years. 🌟 Our goal is to make managing Zendesk as easy as possible. 🙏\n\n---\n\n## **Ready to Take Control?**\n\n🚀 **Install Optimate.me Self Service Portal today** and optimise your Zendesk environment—on your terms, in your timeframe! 💪","raw_installation_instructions":"Install the app and open the navigation bar window to get access to your self-service portal","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1105679.apps.zdusercontent.com/1105679/assets/1742172794-8fd85fbb0819357704e5e589d97cf64e/logo-small.png","large_icon":"https://1105679.apps.zdusercontent.com/1105679/assets/1742172794-8fd85fbb0819357704e5e589d97cf64e/logo.png","screenshots":["https://1105679.apps.zdusercontent.com/1105679/assets/1742172794-8fd85fbb0819357704e5e589d97cf64e/screenshot-0.png","https://1105679.apps.zdusercontent.com/1105679/assets/1742172794-8fd85fbb0819357704e5e589d97cf64e/screenshot-1.png","https://1105679.apps.zdusercontent.com/1105679/assets/1742172794-8fd85fbb0819357704e5e589d97cf64e/screenshot-2.png"],"installation_count":45},{"id":1105692,"name":"Engage Key","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3165211,"app_id":1105692,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-07T08:16:23Z","updated_at":"2025-02-07T08:16:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4930,"entity_id":1105692,"app_id":1105692,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-07T08:16:24.000Z","updated_at":"2025-02-07T08:16:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-07T08:16:22Z","updated_at":"2025-04-04T00:12:50Z","terms_conditions_url":null,"app_organization":{"id":6827,"name":"Nextbee Corporation","email":"support@nextbeemedia.com","website":"https://web.nextbee.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2025-02-24T20:37:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-02-18T21:00:59Z","owner_id":269519,"author_name":"Nextbee","author_email":"support@engagewithllm.com","author_url":"https://web.nextbee.com/","short_description":"Recognize top-performing agents with the Engage Key app.","long_description":"\u003cp\u003eEngage Key is a productivity-boosting app developed to empower support teams by recognizing and rewarding exceptional performance. Created by Nextbee, a leader in innovative customer engagement solutions, Engage Key helps organizations foster a culture of motivation and excellence. Our mission is to provide intuitive tools that enhance team collaboration and deliver exceptional customer experiences.\u003c/p\u003e\n\n\u003cp\u003eThe Engage Key app is designed to celebrate and track your support team’s success seamlessly. Recognize top-performing agents with features like \u0026#39;Daily Achievers,\u0026#39; where you can spotlight team members who resolve the most tickets in a day. Monitor detailed agent performance through the comprehensive \u0026#39;Agent Statistics\u0026#39; section, which provides insights into ticket resolution counts and individual contributions. \u003c/p\u003e\n\n\u003cp\u003eWith easy-to-use toggle enablement and customizable settings, Engage Key ensures that every team can tailor the recognition and reporting process to suit their needs. Whether you\u0026#39;re managing a small team or a large enterprise, this app simplifies performance tracking and boosts morale.\u003c/p\u003e\n\n\u003cp\u003eBy integrating Engage Key into your Zendesk account, you\u0026#39;ll create an environment where agents feel valued, leading to improved productivity, higher job satisfaction, and better customer outcomes. Experience the perfect blend of recognition and performance management with Engage Key today!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions for Engage Key App\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to install the Engage Key app on your Zendesk account. No technical knowledge is required.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLog in to your Zendesk account\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEnsure you have admin access to install apps on your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGo to the Zendesk Marketplace\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNavigate to the Zendesk Marketplace and search for \u0026quot;Engage Key.\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSelect the Engage Key app\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nClick on the app\u0026#39;s listing to view details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClick the Install button\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nLocate the \u003cstrong\u003eInstall\u003c/strong\u003e button on the app\u0026#39;s page and click it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose your target workspace\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIf prompted, select the Zendesk workspace where you want to install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfirm the installation\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nReview the permissions required by the app and click \u003cstrong\u003eConfirm\u003c/strong\u003e to proceed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess the app\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAfter installation, go to the \u003cstrong\u003eAdmin Center\u003c/strong\u003e or the relevant section in your Zendesk dashboard. Find the Engage Key app in your list of installed apps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure the app settings\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOpen the Engage Key app and navigate to the settings. Here, you can enable features such as \u003cstrong\u003eDaily Achievers\u003c/strong\u003e and \u003cstrong\u003eAgent Statistics\u003c/strong\u003e. Make any necessary customizations to suit your team\u0026#39;s requirements.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAdditional Notes:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you encounter any issues during installation, contact our support team on support@engagewithllm.com or refer to the app\u0026#39;s Admin Guide.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnsure your Zendesk account meets the app’s prerequisites, such as API access and relevant user roles.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou can uninstall the app anytime from the \u003cstrong\u003eAdmin Center\u003c/strong\u003e by navigating to your app list and selecting the \u003cstrong\u003eUninstall\u003c/strong\u003e option.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Engage Key is a productivity-boosting app developed to empower support teams by recognizing and rewarding exceptional performance. Created by Nextbee, a leader in innovative customer engagement solutions, Engage Key helps organizations foster a culture of motivation and excellence. Our mission is to provide intuitive tools that enhance team collaboration and deliver exceptional customer experiences.\n\nThe Engage Key app is designed to celebrate and track your support team’s success seamlessly. Recognize top-performing agents with features like 'Daily Achievers,' where you can spotlight team members who resolve the most tickets in a day. Monitor detailed agent performance through the comprehensive 'Agent Statistics' section, which provides insights into ticket resolution counts and individual contributions. \n\nWith easy-to-use toggle enablement and customizable settings, Engage Key ensures that every team can tailor the recognition and reporting process to suit their needs. Whether you're managing a small team or a large enterprise, this app simplifies performance tracking and boosts morale.\n\nBy integrating Engage Key into your Zendesk account, you'll create an environment where agents feel valued, leading to improved productivity, higher job satisfaction, and better customer outcomes. Experience the perfect blend of recognition and performance management with Engage Key today!","raw_installation_instructions":"### Installation Instructions for Engage Key App\n\nFollow these steps to install the Engage Key app on your Zendesk account. No technical knowledge is required.\n\n1. **Log in to your Zendesk account**  \n   Ensure you have admin access to install apps on your account.\n\n2. **Go to the Zendesk Marketplace**  \n   Navigate to the Zendesk Marketplace and search for \"Engage Key.\"\n\n3. **Select the Engage Key app**  \n   Click on the app's listing to view details.\n\n4. **Click the Install button**  \n   Locate the **Install** button on the app's page and click it.\n\n5. **Choose your target workspace**  \n   If prompted, select the Zendesk workspace where you want to install the app.\n\n6. **Confirm the installation**  \n   Review the permissions required by the app and click **Confirm** to proceed.\n\n7. **Access the app**  \n   After installation, go to the **Admin Center** or the relevant section in your Zendesk dashboard. Find the Engage Key app in your list of installed apps.\n\n8. **Configure the app settings**  \n   Open the Engage Key app and navigate to the settings. Here, you can enable features such as **Daily Achievers** and **Agent Statistics**. 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Any update you send to a problem is automatically reflected on all linked incident tickets, making it easy to manage widespread problems or related issues from within Agent Workspace.\u003c/p\u003e\n\n\u003cp\u003eHowever where Problems allow you to easily get an overview of related Incidents, there’s no place in Zendesk to get an insight in all active problems and their related incidents, which makes it tricky to see what’s actually going on. \u003c/p\u003e\n\n\u003cp\u003eProblem Viewer for Zendesk fixes this problem with a powerful new navbar app.\u003c/p\u003e\n\n\u003ch3\u003eExpand the default Zendesk view\u003c/h3\u003e\n\n\u003cp\u003eThe default Problem/Incident view in Zendesk only gives insight in the related incidents but doesn’t give insight in the bigger picture.\u003c/p\u003e\n\n\u003ch3\u003eSee all problems in one view\u003c/h3\u003e\n\n\u003cp\u003eProblem Viewer gives you an active overview of all active problems and shows relevant info like latest updates, current status and linked incidents.\u003c/p\u003e\n\n\u003ch3\u003eIncident details\u003c/h3\u003e\n\n\u003cp\u003eEach problem can be opened to see linked incidents, their status and latest updates.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eProblem tickets make it easy to reach customers facing the same issue. 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tickets","long_description":"\u003ch3\u003eAutomatic Real-Time Ticket Time Tracking\u003c/h3\u003e\n\n\u003cp\u003eTicket Times Advanced automatically captures the real time each agent spends working on a ticket, without requiring agents to save the ticket or change its status.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic time tracking per agent, per ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo dependency on ticket saves or status updates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWorks across all channels including messaging, email, and forms\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccurate AHT (Average Handle Time) measurement based on real activity\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClear visibility of time invested before resolution\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImproved productivity and performance insights\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cp\u003eThe app tracks active interaction time while the agent is working inside the ticket. Time is recorded automatically, even if the agent does not click \u0026quot;Save\u0026quot; or update the ticket status.  \u003c/p\u003e\n\n\u003ch3\u003eWhy It Matters\u003c/h3\u003e\n\n\u003cp\u003eTraditional time tracking methods rely on ticket updates, which can distort AHT metrics. Ticket Times Advanced ensures precise measurement of actual effort, giving supervisors and administrators reliable performance data.  \u003c/p\u003e\n\n\u003ch3\u003eSupport \u0026amp; Company Information\u003c/h3\u003e\n\n\u003cp\u003eIf you have any questions or need assistance, contact us at contacto@easyappforz.com and we will be happy to help you.  \u003c/p\u003e\n\n\u003cp\u003eWe are specialists with over 15 years of experience in app development and Zendesk consulting.  \u003c/p\u003e\n\n\u003cp\u003eTo learn more about EasyApp, visit www.easyappforz.com  \u003c/p\u003e\n\n\u003ch3\u003eData Privacy Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses, processes, and stores data locally within your Zendesk instance. Connection tracking data is automatically deleted weekly to maintain app performance.  \u003c/p\u003e\n\n\u003cp\u003eWe do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eCheck that you have configured the two custom ticket fields in Zendesk Support for time tracking app:\u003c/li\u003e\n\u003cli\u003eTotal Time Spent \u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTime Spent Last Update\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNote down the field IDs for both custom fields\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring app installation, enter these field IDs in the corresponding settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information, contact us contacto@easyappforz.com\u003c/p\u003e\n","raw_long_description":"### Automatic Real-Time Ticket Time Tracking  \n\nTicket Times Advanced automatically captures the real time each agent spends working on a ticket, without requiring agents to save the ticket or change its status.  \n\n* Automatic time tracking per agent, per ticket  \n* No dependency on ticket saves or status updates  \n* Works across all channels including messaging, email, and forms  \n* Accurate AHT (Average Handle Time) measurement based on real activity  \n* Clear visibility of time invested before resolution  \n* Improved productivity and performance insights  \n\n### How It Works  \n\nThe app tracks active interaction time while the agent is working inside the ticket. Time is recorded automatically, even if the agent does not click \"Save\" or update the ticket status.  \n\n### Why It Matters  \n\nTraditional time tracking methods rely on ticket updates, which can distort AHT metrics. Ticket Times Advanced ensures precise measurement of actual effort, giving supervisors and administrators reliable performance data.  \n\n### Support \u0026 Company Information  \n\nIf you have any questions or need assistance, contact us at contacto@easyappforz.com and we will be happy to help you.  \n\nWe are specialists with over 15 years of experience in app development and Zendesk consulting.  \n\nTo learn more about EasyApp, visit www.easyappforz.com  \n\n### Data Privacy Disclosure  \n\nThis app accesses, processes, and stores data locally within your Zendesk instance. Connection tracking data is automatically deleted weekly to maintain app performance.  \n\nWe do not share your data with third parties or use it for purposes other than app functionality. 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During app installation, enter these field IDs in the corresponding settings\n\nFor more information, contact us contacto@easyappforz.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1105989.apps.zdusercontent.com/1105989/assets/1770815122-9b9efa854b2dc6c210e8142e425f5cbb/logo-small.png","large_icon":"https://1105989.apps.zdusercontent.com/1105989/assets/1770815122-9b9efa854b2dc6c210e8142e425f5cbb/logo.png","screenshots":["https://1105989.apps.zdusercontent.com/1105989/assets/1770815122-9b9efa854b2dc6c210e8142e425f5cbb/screenshot-0.png","https://1105989.apps.zdusercontent.com/1105989/assets/1770815122-9b9efa854b2dc6c210e8142e425f5cbb/screenshot-1.png","https://1105989.apps.zdusercontent.com/1105989/assets/1770815122-9b9efa854b2dc6c210e8142e425f5cbb/screenshot-2.png"],"installation_count":2},{"id":1106294,"name":"ACTIONBRIDGE","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3166304,"app_id":1106294,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-10T06:47:47Z","updated_at":"2025-02-10T06:47:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3166303,"app_id":1106294,"name":"server_url","kind":"text","required":true,"position":1,"created_at":"2025-02-10T06:47:47Z","updated_at":"2025-02-10T06:47:47Z","default_value":"https://actionbridge.io","secure":false,"scopes":null,"options":null}],"plans":[{"id":4934,"entity_id":1106294,"app_id":1106294,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-10T06:47:48.000Z","updated_at":"2025-02-10T06:47:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-10T06:47:42Z","updated_at":"2025-04-04T00:12:50Z","terms_conditions_url":null,"app_organization":{"id":6677,"name":"RECEIPTROLLER INC","email":"support@receiptroller.com","website":"https://actionbridge.io","country_code":"JP","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-02-18T19:14:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://actionbridge.io/en-US/pricing"},"location_names":["top_bar"],"last_update_time":"2025-02-18T19:08:46Z","owner_id":269519,"author_name":"S. SHIMODA","author_email":"support@actionbridge.io","author_url":"https://actionbridge.io","short_description":"AI-powered task automation from customer feedback with ACTIONBRIDGE.","long_description":"\u003ch3\u003e\u003cstrong\u003eActionBridge for Zendesk – AI-Powered Task Automation \u0026amp; Insights\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTransform customer feedback into action with AI-driven automation.\u003c/p\u003e\n\n\u003cp\u003eActionBridge integrates seamlessly with Zendesk to analyze customer feedback and automatically generate actionable tasks. By leveraging AI, the app ensures that support teams never miss critical follow-ups, helping them resolve issues faster and improve customer satisfaction.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey Features \u0026amp; Benefits\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Ticket Analysis\u003c/strong\u003e – Automatically categorize and prioritize support tickets based on sentiment and urgency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Task Creation\u003c/strong\u003e – Convert customer inquiries into actionable tasks within Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-View Access\u003c/strong\u003e – Access real-time insights via the Zendesk \u003cstrong\u003eTop Navigation Bar\u003c/strong\u003e, \u003cstrong\u003eNew Window Dashboard\u003c/strong\u003e, and \u003cstrong\u003eOrganization Profile Sidebar\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Prioritization\u003c/strong\u003e – Identify and highlight high-priority cases for proactive issue resolution.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Workflow Integration\u003c/strong\u003e – Sync with ActionBridge’s task management system for better tracking and execution.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure OAuth Authentication\u003c/strong\u003e – Ensure data privacy and secure API access for Zendesk integration.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWhy Choose ActionBridge?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBoost Support Productivity:\u003c/strong\u003e Reduce manual effort with AI-driven task automation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance Customer Experience:\u003c/strong\u003e Improve response times with intelligent prioritization.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Zendesk Integration:\u003c/strong\u003e Work natively within Zendesk without disrupting existing workflows.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eInstallation \u0026amp; Setup\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTo install ActionBridge for Zendesk, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to begin.\u003c/li\u003e\n\u003cli\u003eOnce installed, click the \u003cstrong\u003eConnect\u003c/strong\u003e button within the app settings.\u003c/li\u003e\n\u003cli\u003eGrant ActionBridge permission to access Zendesk data.\u003c/li\u003e\n\u003cli\u003eOnce connected, you can use the full suite of \u003cstrong\u003eActionBridge AI-powered features\u003c/strong\u003e connected within Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003cp\u003eTo install the ActionBridge app, follow these steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to begin the setup process.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eConnect\u003c/strong\u003e button within the app.\u003c/li\u003e\n\u003cli\u003eGrant ActionBridge permission to access Zendesk data.\u003c/li\u003e\n\u003cli\u003eOnce connected, you can use the full suite of \u003cstrong\u003eActionBridge AI-powered features\u003c/strong\u003e integrated with Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### **ActionBridge for Zendesk – AI-Powered Task Automation \u0026 Insights**\n\nTransform customer feedback into action with AI-driven automation.\n\nActionBridge integrates seamlessly with Zendesk to analyze customer feedback and automatically generate actionable tasks. By leveraging AI, the app ensures that support teams never miss critical follow-ups, helping them resolve issues faster and improve customer satisfaction.\n\n### **Key Features \u0026 Benefits**\n\n- **AI-Powered Ticket Analysis** – Automatically categorize and prioritize support tickets based on sentiment and urgency.\n- **Automated Task Creation** – Convert customer inquiries into actionable tasks within Zendesk.\n- **Multi-View Access** – Access real-time insights via the Zendesk **Top Navigation Bar**, **New Window Dashboard**, and **Organization Profile Sidebar**.\n- **Smart Prioritization** – Identify and highlight high-priority cases for proactive issue resolution.\n- **Seamless Workflow Integration** – Sync with ActionBridge’s task management system for better tracking and execution.\n- **Secure OAuth Authentication** – Ensure data privacy and secure API access for Zendesk integration.\n\n### **Why Choose ActionBridge?**\n\n- **Boost Support Productivity:** Reduce manual effort with AI-driven task automation.\n- **Enhance Customer Experience:** Improve response times with intelligent prioritization.\n- **Seamless Zendesk Integration:** Work natively within Zendesk without disrupting existing workflows.\n\n### **Installation \u0026 Setup**\n\nTo install ActionBridge for Zendesk, follow these steps:\n\n1. Click the **Install** button to begin.\n2. Once installed, click the **Connect** button within the app settings.\n3. Grant ActionBridge permission to access Zendesk data.\n4. Once connected, you can use the full suite of **ActionBridge AI-powered features** connected within Zendesk.","raw_installation_instructions":"To install the ActionBridge app, follow these steps:\n\n1. Click **Install** to begin the setup process.\n2. Click the **Connect** button within the app.\n3. Grant ActionBridge permission to access Zendesk data.\n4. Once connected, you can use the full suite of **ActionBridge AI-powered features** integrated with Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1106294.apps.zdusercontent.com/1106294/assets/1739437894-0212fa1849bc1bcdc410e1c80ae1c34f/logo-small.png","large_icon":"https://1106294.apps.zdusercontent.com/1106294/assets/1739437894-0212fa1849bc1bcdc410e1c80ae1c34f/logo.png","screenshots":["https://1106294.apps.zdusercontent.com/1106294/assets/1739437894-0212fa1849bc1bcdc410e1c80ae1c34f/screenshot-0.png","https://1106294.apps.zdusercontent.com/1106294/assets/1739437894-0212fa1849bc1bcdc410e1c80ae1c34f/screenshot-1.png","https://1106294.apps.zdusercontent.com/1106294/assets/1739437894-0212fa1849bc1bcdc410e1c80ae1c34f/screenshot-2.png"],"installation_count":1},{"id":1107176,"name":"Wrangle","state":"published","version":"0.0.10","framework_version":"2.0","parameters":[{"id":3168916,"app_id":1107176,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-13T14:45:05Z","updated_at":"2025-02-13T14:45:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3168913,"app_id":1107176,"name":"apiToken","kind":"text","required":false,"position":1,"created_at":"2025-02-13T14:45:04Z","updated_at":"2025-02-13T14:45:04Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3168914,"app_id":1107176,"name":"slackWorkspaceId","kind":"text","required":false,"position":2,"created_at":"2025-02-13T14:45:05Z","updated_at":"2025-02-13T14:45:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3168915,"app_id":1107176,"name":"slackUserId","kind":"text","required":false,"position":3,"created_at":"2025-02-13T14:45:05Z","updated_at":"2025-02-13T14:45:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4941,"entity_id":1107176,"app_id":1107176,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-13T14:45:06.000Z","updated_at":"2025-02-13T14:45:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":4,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-13T14:45:04Z","updated_at":"2025-11-19T18:48:35Z","terms_conditions_url":"https://www.wrangle.io/legal/terms-of-service","app_organization":{"id":6576,"name":"Wrangle","email":"support@wrangle.io","website":"https://www.wrangle.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-02-20T21:44:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.wrangle.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-19T18:48:31Z","owner_id":269519,"author_name":"Wrangle","author_email":"support@wrangle.io","author_url":"https://www.wrangle.io","short_description":"Manage your Zendesk tickets directly from Slack","long_description":"\u003ch3\u003eManage your Zendesk tickets directly from Slack\u003c/h3\u003e\n\n\u003cp\u003eWrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works.\u003cbr\u003e\nSlack has chosen Wrangle as an essential app, a top AI-powered productivity partner, and has \u003ca href=\"https://www.wrangle.io/post/slack-features-wrangle-as-top-app\"\u003efeatured Wrangle\u003c/a\u003e as a top app multiple times.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake it easy for users to start Zendesk tickets in Slack\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWrangle makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. No training, no context switching — provide service from any Slack channel, DM, or thread.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTurn any message into a ticket automatically or by emoji\u003c/li\u003e\n\u003cli\u003eEnhance transparency by showing users the status of their ticket\u003c/li\u003e\n\u003cli\u003eEscalate internally without leaving Slack\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend tickets directly from Zendesk to Slack\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUsing Wrangle, you can quickly send a ticket from Zendesk into Slack so your team can discuss, and escalate as needed. No need to lose time going back and forth; Wrangle will sync replies automatically.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConversational ticketing for both internal and external help desks\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.wrangle.io\"\u003eInternal ticketing\u003c/a\u003e: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.wrangle.io/external-ticketing\"\u003eExternal ticketing\u003c/a\u003e: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowered by AI\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the \u003ca href=\"https://slack.com/blog/news/slack-ai-has-arrived\"\u003eannouncement of Slack AI\u003c/a\u003e. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake sure no tickets slip through the cracks\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack\u0026#39;s chaos into a productive, prioritized list of work; all synced with Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily see what is open and what needs to be worked on\u003c/li\u003e\n\u003cli\u003eKeep response times on target with reminders and SLAs\u003c/li\u003e\n\u003cli\u003eKeep up with trends with custom tags\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHandle more customers per agent\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWrangle helps your Zendesk agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSave your agents time with canned replies and message automations\u003c/li\u003e\n\u003cli\u003eTwo-way web to Slack chat sync to handle multiple tickets fast\u003c/li\u003e\n\u003cli\u003eCreate and route tickets automatically\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://slack.wrangle.io/slack/pre-install?src=zendesk\"\u003eTry Wrangle for free today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.wrangle.io/legal/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet started with Wrangle\u003c/h2\u003e\n\n\u003cp\u003eIt\u0026#39;s quick and easy to get started with Wrangle. You\u0026#39;ll want to setup Wrangle first, then install the Wrangle app in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSetup Wrangle\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eFirst, \u003ca href=\"https://slack.wrangle.io/slack/pre-install?src=zendesk\"\u003eCreate a free Wrangle Account\u003c/a\u003e. You\u0026#39;ll be prompted to login to your Slack workspace.\u003c/li\u003e\n\u003cli\u003eNext, \u003ca href=\"https://docs.wrangle.io/tickets/setting-up-your-inbox\"\u003eCreate an Inbox\u003c/a\u003e in Wrangle. You\u0026#39;ll use this inbox to connect to a Zendesk Group.\u003c/li\u003e\n\u003cli\u003eNow, head over to the \u003ca href=\"https://slack.wrangle.io/integrations/zendesk\"\u003eIntegrations Page\u003c/a\u003e in Wrangle and click \u003ccode\u003eConnect to Zendesk\u003c/code\u003e. You\u0026#39;ll be prompted to login to Zendesk.\u003c/li\u003e\n\u003cli\u003eOnce connected, you can click \u003ccode\u003eAdd Inbox\u003c/code\u003e on the \u003ca href=\"https://slack.wrangle.io/integrations/zendesk\"\u003eIntegrations Page\u003c/a\u003e to link a Wrangle Inbox to a Zendesk Group.\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it! Now you\u0026#39;re ready to \u003ca href=\"https://docs.wrangle.io/tickets/creating-tickets\"\u003eCreate tickets\u003c/a\u003e for your linked inbox. Try using the \u003ca href=\"https://docs.wrangle.io/tickets/creating-tickets#creating-a-ticket-from-a-message-shortcut\"\u003emessage shortcut in Slack\u003c/a\u003e to create a ticket for your new inbox.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall Wrangle in Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003ccode\u003einstall\u003c/code\u003e button on this page.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;ll be prompted to select the account you want to install into. Select your Zendesk account and click \u003ccode\u003einstall\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eYou will be prompted to login to your Zendesk account if you\u0026#39;re not already, and then redirected to the installation page.\u003c/li\u003e\n\u003cli\u003eYou will need to get your Wrangle API token from the \u003ca href=\"https://slack.wrangle.io/integrations/zendesk\"\u003eAPI \u0026amp; Integrations \u0026gt; Zendesk\u003c/a\u003e page in Wrangle. Use this on the installation screen in Zendesk where you are prompted for your \u003ccode\u003eWrangle API Token\u003c/code\u003e. Use your Slack User Id and Slack Workspace Id (also available from the \u003ca href=\"https://slack.wrangle.io/integrations/zendesk\"\u003eAPI \u0026amp; Integrations \u0026gt; Zendesk\u003c/a\u003e page in Wrangle) when prompted. \u003c/li\u003e\n\u003cli\u003eAfter you have entered your \u003ccode\u003eWrangle API Token\u003c/code\u003e, \u003ccode\u003eSlack Workspace ID\u003c/code\u003e, and \u003ccode\u003eSlack User ID\u003c/code\u003e click \u003ccode\u003eInstall\u003c/code\u003e. \u003c/li\u003e\n\u003cli\u003eNow you\u0026#39;re ready to use Wrangle from the tickets page in Zendesk! Head over to a Zendesk ticket and click \u003ccode\u003eApps\u003c/code\u003e in the righthand sidebar. You should see Wrangle as an option. Click on Wrangle; optionally pin Wrangle to your apps menu so you can get back here easily.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce you create a ticket, you\u0026#39;ll be able to see and act on it from within Wrangle, Slack, and Zendesk.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Check out our \u003ca href=\"https://docs.wrangle.io/integrations/zendesk\"\u003edocumentation\u003c/a\u003e or reach out to support@wrangle.io and we\u0026#39;re happy to help!\u003c/p\u003e\n","raw_long_description":"### Manage your Zendesk tickets directly from Slack\nWrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works.\nSlack has chosen Wrangle as an essential app, a top AI-powered productivity partner, and has [featured Wrangle](https://www.wrangle.io/post/slack-features-wrangle-as-top-app) as a top app multiple times.\n\n**Make it easy for users to start Zendesk tickets in Slack**\n\nWrangle makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. No training, no context switching — provide service from any Slack channel, DM, or thread.\n\n- Turn any message into a ticket automatically or by emoji\n- Enhance transparency by showing users the status of their ticket\n- Escalate internally without leaving Slack\n\n**Send tickets directly from Zendesk to Slack**\n\nUsing Wrangle, you can quickly send a ticket from Zendesk into Slack so your team can discuss, and escalate as needed. No need to lose time going back and forth; Wrangle will sync replies automatically.\n\n**Conversational ticketing for both internal and external help desks**\n\n- [Internal ticketing](https://www.wrangle.io): Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack.\n- [External ticketing](https://www.wrangle.io/external-ticketing): Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers.\n\n**Powered by AI**\n\nWrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the [announcement of Slack AI](https://slack.com/blog/news/slack-ai-has-arrived). Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.\n\n**Make sure no tickets slip through the cracks**\n\nWrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack's chaos into a productive, prioritized list of work; all synced with Zendesk.\n\n- Easily see what is open and what needs to be worked on\n- Keep response times on target with reminders and SLAs\n- Keep up with trends with custom tags\n\n**Handle more customers per agent**\n\nWrangle helps your Zendesk agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.\n\n- Save your agents time with canned replies and message automations\n- Two-way web to Slack chat sync to handle multiple tickets fast\n- Create and route tickets automatically\n\nWrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack.\n\n[Try Wrangle for free today](https://slack.wrangle.io/slack/pre-install?src=zendesk).\n\n[Privacy Policy](https://www.wrangle.io/legal/privacy-policy)","raw_installation_instructions":"## Get started with Wrangle\nIt's quick and easy to get started with Wrangle. You'll want to setup Wrangle first, then install the Wrangle app in Zendesk.\n\n**Setup Wrangle**\n\n1. First, [Create a free Wrangle Account](https://slack.wrangle.io/slack/pre-install?src=zendesk). You'll be prompted to login to your Slack workspace.\n2. Next, [Create an Inbox](https://docs.wrangle.io/tickets/setting-up-your-inbox) in Wrangle. You'll use this inbox to connect to a Zendesk Group.\n3. Now, head over to the [Integrations Page](https://slack.wrangle.io/integrations/zendesk) in Wrangle and click `Connect to Zendesk`. You'll be prompted to login to Zendesk.\n4. Once connected, you can click `Add Inbox` on the [Integrations Page](https://slack.wrangle.io/integrations/zendesk) to link a Wrangle Inbox to a Zendesk Group.\n5. That's it! Now you're ready to [Create tickets](https://docs.wrangle.io/tickets/creating-tickets) for your linked inbox. Try using the [message shortcut in Slack](https://docs.wrangle.io/tickets/creating-tickets#creating-a-ticket-from-a-message-shortcut) to create a ticket for your new inbox.\n\n**Install Wrangle in Zendesk**\n\n1. Click the `install` button on this page.\n2. You'll be prompted to select the account you want to install into. Select your Zendesk account and click `install`.\n3. You will be prompted to login to your Zendesk account if you're not already, and then redirected to the installation page.\n4. You will need to get your Wrangle API token from the [API \u0026 Integrations \u003e Zendesk](https://slack.wrangle.io/integrations/zendesk) page in Wrangle. Use this on the installation screen in Zendesk where you are prompted for your `Wrangle API Token`. Use your Slack User Id and Slack Workspace Id (also available from the [API \u0026 Integrations \u003e Zendesk](https://slack.wrangle.io/integrations/zendesk) page in Wrangle) when prompted. \n5. After you have entered your `Wrangle API Token`, `Slack Workspace ID`, and `Slack User ID` click `Install`. \n6. Now you're ready to use Wrangle from the tickets page in Zendesk! Head over to a Zendesk ticket and click `Apps` in the righthand sidebar. You should see Wrangle as an option. Click on Wrangle; optionally pin Wrangle to your apps menu so you can get back here easily.\n\n Once you create a ticket, you'll be able to see and act on it from within Wrangle, Slack, and Zendesk.\n\nNeed help? Check out our [documentation](https://docs.wrangle.io/integrations/zendesk) or reach out to support@wrangle.io and we're happy to help!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1107176.apps.zdusercontent.com/1107176/assets/1763574803-1c68a242ad9a4f33eced5a3ee5297f04/logo-small.png","large_icon":"https://1107176.apps.zdusercontent.com/1107176/assets/1763574803-1c68a242ad9a4f33eced5a3ee5297f04/logo.png","screenshots":["https://1107176.apps.zdusercontent.com/1107176/assets/1763574803-1c68a242ad9a4f33eced5a3ee5297f04/screenshot-0.png","https://1107176.apps.zdusercontent.com/1107176/assets/1763574803-1c68a242ad9a4f33eced5a3ee5297f04/screenshot-1.png","https://1107176.apps.zdusercontent.com/1107176/assets/1763574803-1c68a242ad9a4f33eced5a3ee5297f04/screenshot-2.png"],"installation_count":13},{"id":1108060,"name":"008Agent","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3171162,"app_id":1108060,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-17T15:04:03Z","updated_at":"2025-02-17T15:04:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4948,"entity_id":1108060,"app_id":1108060,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-17T15:04:04.000Z","updated_at":"2025-02-17T15:04:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-17T15:04:02Z","updated_at":"2025-04-04T00:12:52Z","terms_conditions_url":null,"app_organization":{"id":6840,"name":"008 Technologies","email":"support@008agent.ai","website":"https://008agent.ai","country_code":"ES","stripe_account_id":null,"state":null},"locations":[1,7,2],"date_published":"2025-03-14T15:49:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.008agent.ai/es/pricing"},"location_names":["top_bar","background","nav_bar"],"last_update_time":"2025-03-14T15:48:07Z","owner_id":269519,"author_name":"008Agent","author_email":"support@008Agent.ai","author_url":"https://008Agent.ai","short_description":"AI-powered softphone that works for you","long_description":"\u003ch3\u003eYour All-in-One Softphone\u003c/h3\u003e\n\n\u003cp\u003e008 is revolutionizing the way you manage calls: frictionless communication, smart automation, and seamless integration with Zendesk.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSmart calls, one-click integration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically log every interaction and apply AI\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTurn every call into valuable insights\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYour all-in-one softphone\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003e🇬🇧 Installation Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOnce the application is installed, open the softphone by clicking the icon located in the top-right navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThen, click on the avatar image and go to the second tab in the left-side menu, which corresponds to the user login.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the username and password provided by the \u003cstrong\u003e008 Agent\u003c/strong\u003e team.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the confirm button (✅), and the softphone will be ready to use.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Your All-in-One Softphone\n\n008 is revolutionizing the way you manage calls: frictionless communication, smart automation, and seamless integration with Zendesk.\n\n * Smart calls, one-click integration\n\n * Automatically log every interaction and apply AI\n\n * Turn every call into valuable insights\n\nYour all-in-one softphone","raw_installation_instructions":"## 🇬🇧 Installation Instructions\n\n 1. Once the application is installed, open the softphone by clicking the icon located in the top-right navigation bar.\n\n 2. Then, click on the avatar image and go to the second tab in the left-side menu, which corresponds to the user login.\n\n 3. Enter the username and password provided by the **008 Agent** team.\n\n 4. Click the confirm button (✅), and the softphone will be ready to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1108060.apps.zdusercontent.com/1108060/assets/1741949760-4fb046101a4146688242e5098e7a5569/logo-small.png","large_icon":"https://1108060.apps.zdusercontent.com/1108060/assets/1741949760-4fb046101a4146688242e5098e7a5569/logo.png","screenshots":["https://1108060.apps.zdusercontent.com/1108060/assets/1741949760-4fb046101a4146688242e5098e7a5569/screenshot-0.png","https://1108060.apps.zdusercontent.com/1108060/assets/1741949760-4fb046101a4146688242e5098e7a5569/screenshot-1.png","https://1108060.apps.zdusercontent.com/1108060/assets/1741949760-4fb046101a4146688242e5098e7a5569/screenshot-2.png"],"installation_count":4},{"id":1108323,"name":"BotDojo","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-18T15:16:27Z","updated_at":"2026-01-23T18:51:08Z","terms_conditions_url":null,"app_organization":{"id":6812,"name":"BotDojo, Inc.","email":"support@botdojo.com","website":"https://www.botdojo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-02-21T17:55:00Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.botdojo.com/pricing"},"location_names":[],"last_update_time":"2026-01-23T18:51:06Z","owner_id":269519,"author_name":"Paul","author_email":"support@botdojo.com","author_url":"https://app.botdojo.com","short_description":"AI Enterprise Launchpad: Design, Ship, and Scale AI Agents and Workflows.","long_description":"\u003cp\u003eBotDojo’s mission is to empower organizations to harness the full potential of AI by providing a comprehensive platform that bridges traditional software development and AI integration. We help teams design, build, deploy, and operate AI-powered workflows and applications with a flow-based runtime, tool integrations, and collaboration features that support both technical and non-technical stakeholders. By standardizing how agents, tools, and data interact, BotDojo reduces complexity, accelerates iteration, and enables reliable, scalable AI delivery across enterprise environments. Data disclosure: We are committed to protecting customer data and preventing unauthorized access or misuse. For details on how data is handled, secured, and shared, see our Privacy Policy: https://www.botdojo.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVisit app.botdojo.com to connect the integration\u003c/p\u003e\n","raw_long_description":"BotDojo’s mission is to empower organizations to harness the full potential of AI by providing a comprehensive platform that bridges traditional software development and AI integration. We help teams design, build, deploy, and operate AI-powered workflows and applications with a flow-based runtime, tool integrations, and collaboration features that support both technical and non-technical stakeholders. By standardizing how agents, tools, and data interact, BotDojo reduces complexity, accelerates iteration, and enables reliable, scalable AI delivery across enterprise environments. Data disclosure: We are committed to protecting customer data and preventing unauthorized access or misuse. For details on how data is handled, secured, and shared, see our Privacy Policy: https://www.botdojo.com/privacy-policy","raw_installation_instructions":"Visit app.botdojo.com to connect the integration","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1108323.apps.zdusercontent.com/1108323/assets/1769187436-287fac72c83793969ed1b44332ddaa68/logo-small.png","large_icon":"https://1108323.apps.zdusercontent.com/1108323/assets/1769187436-287fac72c83793969ed1b44332ddaa68/logo.png","screenshots":["https://1108323.apps.zdusercontent.com/1108323/assets/1769187436-287fac72c83793969ed1b44332ddaa68/screenshot-0.png","https://1108323.apps.zdusercontent.com/1108323/assets/1769187436-287fac72c83793969ed1b44332ddaa68/screenshot-1.png","https://1108323.apps.zdusercontent.com/1108323/assets/1769187436-287fac72c83793969ed1b44332ddaa68/screenshot-2.png"],"installation_count":0},{"id":1109604,"name":"Worktual Telephony","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3175502,"app_id":1109604,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-24T08:44:42Z","updated_at":"2025-02-24T08:44:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4956,"entity_id":1109604,"app_id":1109604,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-24T08:44:43.000Z","updated_at":"2025-02-24T08:44:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-24T08:44:41Z","updated_at":"2025-04-04T00:12:53Z","terms_conditions_url":null,"app_organization":{"id":6796,"name":"Worktual Limited","email":"tpiadmin@worktual.co.uk","website":"https://worktual.co.uk","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-03-10T21:16:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://worktual.co.uk/pricing"},"location_names":["top_bar"],"last_update_time":"2025-03-10T21:13:35Z","owner_id":269519,"author_name":"Worktual","author_email":"admin@worktual.co.uk","author_url":"https://worktual.co.uk","short_description":"Worktual Telephony","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e. \u003cstrong\u003eWorktual\u003c/strong\u003e is a cloud-based communications platform designed for businesses, powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Unified Communications as a Service (UCaaS), AI-powered chatbots, and AI contact centers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorktual Telephony for Zendesk\u003c/strong\u003e provides seamless integration to create a powerful business communications hub so that enterprise users can access the Worktual services (such as voicecall, call history) more easily, without leaving the Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe Worktual Telephony for Zendesk integration can be easily deployed on the Zendesk Web app and managed by IT admins. No software or hardware is required to install, maintain, or upgrade.\u003c/p\u003e\n\n\u003cp\u003eIn order to use this integration, your organization must have an active Worktual account.If you are a new user, signup for an account \u003ca href=\"https://workual.co.uk/pricing\"\u003eNew User\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eWhy Choose Worktual for Zendesk:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick to Call. \u003c/li\u003e\n\u003cli\u003eClick to dial phone numbers with Zendesk. \u003c/li\u003e\n\u003cli\u003eAutomatically log calls to Zendesk and capture meaningful data for your organization. \u003c/li\u003e\n\u003cli\u003eAccess Call history and Voicemails within the Call Logs. \u003c/li\u003e\n\u003cli\u003eEnjoy the high call quality and security. \u003c/li\u003e\n\u003cli\u003eAutomatic ticket creation: Create a new ticket for each call interaction into tickets for easy record keeping and issue resolution at the end of the call.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install and Set up worktual telephony in zendesk :\u003c/h3\u003e\n\n\u003ch5\u003eRequirements :\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn active Worktual account.\u003c/li\u003e\n\u003cli\u003eAn active Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eSteps to Set up :\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWorktual Telephony for Zendesk\u003c/strong\u003e may be found by logging into the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and choose the subdomain for Zendesk. It takes you to the Zendesk login screen.\u003c/li\u003e\n\u003cli\u003eEnter your agent or administrator credentials to use Zendesk support\u0026#39;s Worktual call feature.\u003c/li\u003e\n\u003cli\u003eAfter successfully completed the installatuion process .At the top right portion of the Zendesk workspace is visible to the user when they have logged in.\u003c/li\u003e\n\u003cli\u003eAfter confirming the Zendesk subdomain and logging in to their Worktual account, users click the Worktual symbol.\u003c/li\u003e\n\u003cli\u003eAfter it is finished, agents are prepared to answer or place calls from the Zendesk Workspace.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"\n\n**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**. **Worktual** is a cloud-based communications platform designed for businesses, powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Unified Communications as a Service (UCaaS), AI-powered chatbots, and AI contact centers.\n\n**Worktual Telephony for Zendesk** provides seamless integration to create a powerful business communications hub so that enterprise users can access the Worktual services (such as voicecall, call history) more easily, without leaving the Zendesk.\n\nThe Worktual Telephony for Zendesk integration can be easily deployed on the Zendesk Web app and managed by IT admins. No software or hardware is required to install, maintain, or upgrade.\n\nIn order to use this integration, your organization must have an active Worktual account.If you are a new user, signup for an account [New User](https://workual.co.uk/pricing).\n\n#### Why Choose Worktual for Zendesk:\n\n- Click to Call. \n- Click to dial phone numbers with Zendesk. \n- Automatically log calls to Zendesk and capture meaningful data for your organization. \n- Access Call history and Voicemails within the Call Logs. \n- Enjoy the high call quality and security. \n- Automatic ticket creation: Create a new ticket for each call interaction into tickets for easy record keeping and issue resolution at the end of the call.","raw_installation_instructions":"\n\n### How to Install and Set up worktual telephony in zendesk :\n\n##### Requirements :\n- An active Worktual account.\n- An active Zendesk account.\n\n##### Steps to Set up :\n\n- **Worktual Telephony for Zendesk** may be found by logging into the Zendesk Marketplace.\n- Click **Install** and choose the subdomain for Zendesk. It takes you to the Zendesk login screen.\n- Enter your agent or administrator credentials to use Zendesk support's Worktual call feature.\n- After successfully completed the installatuion process .At the top right portion of the Zendesk workspace is visible to the user when they have logged in.\n- After confirming the Zendesk subdomain and logging in to their Worktual account, users click the Worktual symbol.\n- After it is finished, agents are prepared to answer or place calls from the Zendesk Workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1109604.apps.zdusercontent.com/1109604/assets/1741158227-872113d52311ad9f6a3ea4b05414bc7b/logo-small.png","large_icon":"https://1109604.apps.zdusercontent.com/1109604/assets/1741158227-872113d52311ad9f6a3ea4b05414bc7b/logo.png","screenshots":["https://1109604.apps.zdusercontent.com/1109604/assets/1741158227-872113d52311ad9f6a3ea4b05414bc7b/screenshot-0.png","https://1109604.apps.zdusercontent.com/1109604/assets/1741158227-872113d52311ad9f6a3ea4b05414bc7b/screenshot-1.png","https://1109604.apps.zdusercontent.com/1109604/assets/1741158227-872113d52311ad9f6a3ea4b05414bc7b/screenshot-2.png"],"installation_count":0},{"id":1109996,"name":"Audio and Video Player by inFocusCX","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3177000,"app_id":1109996,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-25T17:20:52Z","updated_at":"2025-02-25T17:20:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4959,"entity_id":1109996,"app_id":1109996,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-25T17:20:53.000Z","updated_at":"2025-02-25T17:20:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-25T17:20:51Z","updated_at":"2026-04-06T19:07:57Z","terms_conditions_url":"https://infocuscx.com.br/wp-content/uploads/2025/02/Termos-de-Uso-App-Audio-and-Video-1.0.pdf","app_organization":{"id":3479,"name":"inFocusCX","email":"suporte@infocuscx.com.br","website":"https://www.infocuscx.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-03-10T17:33:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-06T19:07:54Z","owner_id":269519,"author_name":"InfocusCX","author_email":"desenvolvimento@infocuscx.com.br","author_url":"https://www.infocuscx.com.br","short_description":"Ouça áudios e assista vídeos diretamente da interface do ticket.","long_description":"\u003cp\u003eTransforme a maneira como sua equipe de suporte interage com os clientes através de mídias. Com o \u003cstrong\u003eAudio and Video Player by inFocusCX\u003c/strong\u003e, seus agentes podem ouvir áudios e assistir vídeos recebidos diretamente na interface do ticket, sem a necessidade de downloads adicionais.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFuncionalidades Principais:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReprodução Integrada:\u003c/strong\u003e Permite aos agentes visualizar e ouvir conteúdo multimídia diretamente no Zendesk, tornando o fluxo de trabalho mais eficiente.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEconomia de Tempo:\u003c/strong\u003e Reduza o tempo gasto ao alternar entre aplicativos ou esperar por downloads, aumentando a produtividade do atendimento ao cliente.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompatível com Multimídia:\u003c/strong\u003e Suporte a múltiplos formatos de áudio e vídeo para uma experiência mais rica e versátil.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInterface Simples e Intuitiva:\u003c/strong\u003e Controles de player incorporados para pausa, reprodução e controle de volume faseados dentro do painel do ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBenefícios:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAumento da Eficiência:\u003c/strong\u003e Ao eliminar a necessidade de downloads, os agentes ganham tempo e foco para resolver problemas de forma mais ágil.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMelhoria na Comunicação:\u003c/strong\u003e A fácil acessibilidade a arquivos multimídias permite uma compreensão mais clara das necessidades dos clientes, aprimorando a qualidade das respostas e soluções oferecidas.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSegurança de Dados:\u003c/strong\u003e Processamento seguro de mídias dentro da plataforma Zendesk para proteger a integridade das informações de seus clientes.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eExperimente o \u003cstrong\u003eAudio and Video Player by inFocusCX\u003c/strong\u003e e evolua as interações de suporte da sua equipe. Comece hoje mesmo e ofereça um atendimento ao cliente mais integrado e eficiente. \u003ca href=\"https://infocuscx.com.br/wp-content/uploads/2025/02/Termos-de-Uso-App-Audio-and-Video-1.0.pdf\"\u003eTermos de uso e política de privacidade disponíveis no link\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstalação\u003c/h2\u003e\n\n\u003cp\u003eA instalação é simples e fácil! Basta clicar no botão \u003cstrong\u003eInstalar\u003c/strong\u003e localizado no canto superior direito desta página. E ao ser direcionado para a página da Zendesk clicar no botão \u003cstrong\u003eInstalar\u003c/strong\u003e novamente. Prontinho! Agora é só usar e aproveitar todos os benefícios do app.\u003c/p\u003e\n","raw_long_description":"Transforme a maneira como sua equipe de suporte interage com os clientes através de mídias. Com o **Audio and Video Player by inFocusCX**, seus agentes podem ouvir áudios e assistir vídeos recebidos diretamente na interface do ticket, sem a necessidade de downloads adicionais.\n\n**Funcionalidades Principais:**\n\n- **Reprodução Integrada:** Permite aos agentes visualizar e ouvir conteúdo multimídia diretamente no Zendesk, tornando o fluxo de trabalho mais eficiente.\n\n- **Economia de Tempo:** Reduza o tempo gasto ao alternar entre aplicativos ou esperar por downloads, aumentando a produtividade do atendimento ao cliente.\n\n- **Compatível com Multimídia:** Suporte a múltiplos formatos de áudio e vídeo para uma experiência mais rica e versátil.\n\n- **Interface Simples e Intuitiva:** Controles de player incorporados para pausa, reprodução e controle de volume faseados dentro do painel do ticket.\n\n**Benefícios:**\n\n- **Aumento da Eficiência:** Ao eliminar a necessidade de downloads, os agentes ganham tempo e foco para resolver problemas de forma mais ágil.\n\n- **Melhoria na Comunicação:** A fácil acessibilidade a arquivos multimídias permite uma compreensão mais clara das necessidades dos clientes, aprimorando a qualidade das respostas e soluções oferecidas.\n\n- **Segurança de Dados:** Processamento seguro de mídias dentro da plataforma Zendesk para proteger a integridade das informações de seus clientes.\n\nExperimente o **Audio and Video Player by inFocusCX** e evolua as interações de suporte da sua equipe. Comece hoje mesmo e ofereça um atendimento ao cliente mais integrado e eficiente. [Termos de uso e política de privacidade disponíveis no link](https://infocuscx.com.br/wp-content/uploads/2025/02/Termos-de-Uso-App-Audio-and-Video-1.0.pdf)","raw_installation_instructions":"## Instalação\n\nA instalação é simples e fácil! Basta clicar no botão **Instalar** localizado no canto superior direito desta página. E ao ser direcionado para a página da Zendesk clicar no botão **Instalar** novamente. Prontinho! Agora é só usar e aproveitar todos os benefícios do app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1109996.apps.zdusercontent.com/1109996/assets/1773418916-3613f734663e488b0dc37d906f4a0eb8/logo-small.png","large_icon":"https://1109996.apps.zdusercontent.com/1109996/assets/1773418916-3613f734663e488b0dc37d906f4a0eb8/logo.png","screenshots":["https://1109996.apps.zdusercontent.com/1109996/assets/1773418916-3613f734663e488b0dc37d906f4a0eb8/screenshot-0.png","https://1109996.apps.zdusercontent.com/1109996/assets/1773418916-3613f734663e488b0dc37d906f4a0eb8/screenshot-1.png","https://1109996.apps.zdusercontent.com/1109996/assets/1773418916-3613f734663e488b0dc37d906f4a0eb8/screenshot-2.png"],"installation_count":96},{"id":1110146,"name":"Process Excel","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3177605,"app_id":1110146,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-26T10:02:48Z","updated_at":"2025-02-26T10:02:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3177602,"app_id":1110146,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2025-02-26T10:02:47Z","updated_at":"2025-02-26T10:02:47Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3177603,"app_id":1110146,"name":"triggerBody","kind":"hidden","required":false,"position":2,"created_at":"2025-02-26T10:02:47Z","updated_at":"2025-02-26T10:02:47Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticket_id\\\": \\\"{{ticket.id}}\\\"\\n}\\n\"\n      ]\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null},{"id":3177604,"app_id":1110146,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2025-02-26T10:02:48Z","updated_at":"2025-02-26T10:02:48Z","default_value":"https://support.knots.io/hc/en-us/articles/24490762092818","secure":false,"scopes":null,"options":null}],"plans":[{"id":4961,"entity_id":1110146,"app_id":1110146,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-26T10:02:49.000Z","updated_at":"2025-02-26T10:02:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-26T10:02:46Z","updated_at":"2025-12-05T16:56:40Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-02-28T19:21:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:36Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically extract and use data from Excel files in Zendesk","long_description":"\u003ch1\u003eProcess Excel\u003c/h1\u003e\n\n\u003cp\u003eAutomatically extract and use data from Excel files in Zendesk\u003c/p\u003e\n\n\u003cp\u003eAlmost every company relies on Microsoft Excel, but Zendesk has no native functionality to handle Excel files effectively: Agents must download files, search for relevant data, and manually copy and paste it into Zendesk or other systems. Additionally, Excel attachments are not searchable in Zendesk, making data retrieval inefficient.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProcess Excel\u003c/strong\u003e solves this problem by automatically processing Excel files and integrating their data into Zendesk, enabling automatically updating ticket fields and finding the Excel data in Zendesk search. Add an API integration and it connects Zendesk to other systems for complete data synchronization.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eImport Excel data\u003c/strong\u003e: Easily transfer Excel data between Zendesk and other platforms, human-readable AND machine-readable.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered data extraction\u003c/strong\u003e: Automatically extract, analyze, and structure Excel data for easy integration. We never store your data!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate ticket updates\u003c/strong\u003e: Populate Zendesk ticket fields with extracted Excel data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSync with third-party systems\u003c/strong\u003e: Keep data updated across platforms.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearchable data\u003c/strong\u003e: Index Excel files so agents can find relevant information within Zendesk\u0026#39;s native search.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable legacy system integrations\u003c/strong\u003e: Process Excel attachments sent via email and bridge gaps between disconnected platforms.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eReal-world applications\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer data management\u003c/strong\u003e: Import and update customer details from Excel, ensuring accuracy across platforms.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInventory and order processing\u003c/strong\u003e: Sync stock levels, order details, and pricing automatically from Excel files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey \u0026amp; feedback processing\u003c/strong\u003e: Extract structured data from survey results stored in Excel and trigger automated follow-ups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLegacy system integration\u003c/strong\u003e: Allow non-API systems to push Excel data into Zendesk for automated processing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFinance \u0026amp; accounting\u003c/strong\u003e: Automate financial data processing by extracting key figures from Excel reports and syncing them with accounting software.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHR \u0026amp; employee management\u003c/strong\u003e: Upload Excel-based employee records, shift schedules, or payroll data and sync it with HR systems.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEvent management\u003c/strong\u003e: Process attendee lists, schedules, and registration data from Excel and convert them into actionable Zendesk tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTechnical capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ereads all Excel formats (.xlsx, .xls)\u003c/li\u003e\n\u003cli\u003ehandles formatted cells, formulas, and complex layouts\u003c/li\u003e\n\u003cli\u003eupdates any system with an API (Salesforce, HubSpot, etc.)\u003c/li\u003e\n\u003cli\u003eprocesses Excel files received via email attachments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt to handle common Excel challenges\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eworks even when Excel files aren\u0026#39;t perfectly structured\u003c/li\u003e\n\u003cli\u003ehandles files with explanation text and breaks between data\u003c/li\u003e\n\u003cli\u003eadapts to different date formats and number styles\u003c/li\u003e\n\u003cli\u003emaintains data accuracy during conversion\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eStart a free 14-day trial\u003c/li\u003e\n\u003cli\u003eConnect Process Excel to your Zendesk account\u003c/li\u003e\n\u003cli\u003eChoose which Excel data should go into which Zendesk fields\u003c/li\u003e\n\u003cli\u003eTest with your actual Excel files\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTry \u003cstrong\u003eProcess Excel\u003c/strong\u003e free for 14 days and see how much time you save by automating Excel file processing in Zendesk!\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install Process Excel.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eProcess Excel\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Process Excel icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io\u003c/p\u003e\n","raw_long_description":"# Process Excel\nAutomatically extract and use data from Excel files in Zendesk\n\n\nAlmost every company relies on Microsoft Excel, but Zendesk has no native functionality to handle Excel files effectively: Agents must download files, search for relevant data, and manually copy and paste it into Zendesk or other systems. Additionally, Excel attachments are not searchable in Zendesk, making data retrieval inefficient.\n\n\n**Process Excel** solves this problem by automatically processing Excel files and integrating their data into Zendesk, enabling automatically updating ticket fields and finding the Excel data in Zendesk search. Add an API integration and it connects Zendesk to other systems for complete data synchronization.\n\n## Key Features\n\n* **Import Excel data**: Easily transfer Excel data between Zendesk and other platforms, human-readable AND machine-readable.\n* **AI-powered data extraction**: Automatically extract, analyze, and structure Excel data for easy integration. We never store your data!\n* **Automate ticket updates**: Populate Zendesk ticket fields with extracted Excel data.\n* **Sync with third-party systems**: Keep data updated across platforms.\n* **Searchable data**: Index Excel files so agents can find relevant information within Zendesk's native search.\n* **Enable legacy system integrations**: Process Excel attachments sent via email and bridge gaps between disconnected platforms.\n\n\n## Real-world applications\n\n* **Customer data management**: Import and update customer details from Excel, ensuring accuracy across platforms.\n* **Inventory and order processing**: Sync stock levels, order details, and pricing automatically from Excel files.\n* **Survey \u0026 feedback processing**: Extract structured data from survey results stored in Excel and trigger automated follow-ups.\n* **Legacy system integration**: Allow non-API systems to push Excel data into Zendesk for automated processing.\n* **Finance \u0026 accounting**: Automate financial data processing by extracting key figures from Excel reports and syncing them with accounting software.\n* **HR \u0026 employee management**: Upload Excel-based employee records, shift schedules, or payroll data and sync it with HR systems.\n* **Event management**: Process attendee lists, schedules, and registration data from Excel and convert them into actionable Zendesk tickets.\n\n\n### Technical capabilities\n\n* reads all Excel formats (.xlsx, .xls)\n* handles formatted cells, formulas, and complex layouts\n* updates any system with an API (Salesforce, HubSpot, etc.)\n* processes Excel files received via email attachments\n\n\n### Built to handle common Excel challenges\n\n* works even when Excel files aren't perfectly structured\n* handles files with explanation text and breaks between data\n* adapts to different date formats and number styles\n* maintains data accuracy during conversion\n\n\n### Getting started\n\n1. Start a free 14-day trial\n2. Connect Process Excel to your Zendesk account\n3. Choose which Excel data should go into which Zendesk fields\n4. Test with your actual Excel files\n\n\nTry **Process Excel** free for 14 days and see how much time you save by automating Excel file processing in Zendesk!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install Process Excel.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Process Excel**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the Process Excel icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1110146.apps.zdusercontent.com/1110146/assets/1764149857-246019351667612cdb96e259cbb87ccf/logo-small.png","large_icon":"https://1110146.apps.zdusercontent.com/1110146/assets/1764149857-246019351667612cdb96e259cbb87ccf/logo.png","screenshots":["https://1110146.apps.zdusercontent.com/1110146/assets/1764149857-246019351667612cdb96e259cbb87ccf/screenshot-0.png","https://1110146.apps.zdusercontent.com/1110146/assets/1764149857-246019351667612cdb96e259cbb87ccf/screenshot-1.png","https://1110146.apps.zdusercontent.com/1110146/assets/1764149857-246019351667612cdb96e259cbb87ccf/screenshot-2.png"],"installation_count":6},{"id":1110293,"name":"Quivr","state":"published","version":"1.21.1","framework_version":"2.0","parameters":[{"id":3177984,"app_id":1110293,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-02-26T17:23:16Z","updated_at":"2025-02-26T17:23:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3177981,"app_id":1110293,"name":"quivr_api_token","kind":"text","required":true,"position":1,"created_at":"2025-02-26T17:23:16Z","updated_at":"2025-02-26T17:23:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3177983,"app_id":1110293,"name":"zendesk_api_key","kind":"text","required":true,"position":2,"created_at":"2025-02-26T17:23:16Z","updated_at":"2025-07-30T19:37:12Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4966,"entity_id":1110293,"app_id":1110293,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-02-26T17:23:17.000Z","updated_at":"2025-02-26T17:23:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-26T17:23:15Z","updated_at":"2025-12-16T19:29:13Z","terms_conditions_url":null,"app_organization":{"id":6845,"name":"Quivr AI","email":"support@getquivr.zendesk.com","website":"https://www.quivr.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,10,9],"date_published":"2025-07-23T22:13:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.quivr.com/pricing"},"location_names":["ticket_sidebar","ticket_editor","modal"],"last_update_time":"2025-12-16T19:29:10Z","owner_id":269519,"author_name":"quivr","author_email":"founders@quivr.app","author_url":"https://www.quivr.com","short_description":"Automate ticket resolutions, increase CSAT \u0026 save money.","long_description":"\u003ch2\u003eQuivr\u003c/h2\u003e\n\n\u003cp\u003eQuivr is an AI-powered tool that automates customer ticket replies, directly inside your ticketing system. It helps support teams save time, improve CSAT, and scale their operations.  \u003c/p\u003e\n\n\u003ch2\u003eQuivr for Zendesk\u003c/h2\u003e\n\n\u003cp\u003eQuivr integrates into your Zendesk workflow and offers powerful features to assist your agents:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e🚀 Automatic Replies: Quivr can auto-send responses when confidence is high and conditions are met. \u003c/li\u003e\n\u003cli\u003e ✨ Reply Drafts: Quivr suggests high-quality responses based on the full ticket context, ready for agent review and editing.\u003c/li\u003e\n\u003cli\u003e✍️ Draft Assistant: Summarize, translate, correct, or rephrase any draft in one click.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e🔍 Deep Context Awareness: Understands ticket history, customer messages, metadata, and even connects to your internal tools.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e🏆 Productivity Boost: Speeds up response time and reduces cognitive load.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e🔄 Fully Integrated: Use Quivr directly within Zendesk, no tab switching.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNote: Requires an active Quivr account.\u003c/p\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e Quivr accesses ticket data including ticket content, conversation history, customer messages, and ticket metadata (such as tags, status, and custom fields) from your Zendesk account.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eData Used:\u003c/strong\u003e This data is processed by Quivr\u0026#39;s AI to generate relevant reply suggestions, automate responses, and assist agents with draft editing features.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eData Stored:\u003c/strong\u003e Quivr stores ticket interactions and generated responses to improve service quality and enable features like auto-replies. Data is retained in accordance with our data retention policies.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003ePurpose:\u003c/strong\u003e All data processing is solely for the purpose of providing AI-powered ticket response automation and agent assistance within your Zendesk workflow.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eCompliance:\u003c/strong\u003e Quivr is SOC 2 and GDPR compliant.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003cp\u003eBook a call, we’ll handle the 5-minute setup for you 👉 \u003ca href=\"https://cal.com/team/quivr/quivr-installation\"\u003eSchedule here\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Quivr  \nQuivr is an AI-powered tool that automates customer ticket replies, directly inside your ticketing system. It helps support teams save time, improve CSAT, and scale their operations.  \n\n## Quivr for Zendesk  \nQuivr integrates into your Zendesk workflow and offers powerful features to assist your agents:  \n\n- 🚀 Automatic Replies: Quivr can auto-send responses when confidence is high and conditions are met. \n-  ✨ Reply Drafts: Quivr suggests high-quality responses based on the full ticket context, ready for agent review and editing.\n- ✍️ Draft Assistant: Summarize, translate, correct, or rephrase any draft in one click.  \n- 🔍 Deep Context Awareness: Understands ticket history, customer messages, metadata, and even connects to your internal tools.  \n- 🏆 Productivity Boost: Speeds up response time and reduces cognitive load.  \n- 🔄 Fully Integrated: Use Quivr directly within Zendesk, no tab switching.  \n\nNote: Requires an active Quivr account.\n\n## Data \u0026 Privacy  \n**Data Accessed:** Quivr accesses ticket data including ticket content, conversation history, customer messages, and ticket metadata (such as tags, status, and custom fields) from your Zendesk account.  \n**Data Used:** This data is processed by Quivr's AI to generate relevant reply suggestions, automate responses, and assist agents with draft editing features.  \n**Data Stored:** Quivr stores ticket interactions and generated responses to improve service quality and enable features like auto-replies. Data is retained in accordance with our data retention policies.  \n**Purpose:** All data processing is solely for the purpose of providing AI-powered ticket response automation and agent assistance within your Zendesk workflow.  \n**Compliance:** Quivr is SOC 2 and GDPR compliant.","raw_installation_instructions":"## Installation Instructions  \nBook a call, we’ll handle the 5-minute setup for you 👉 [Schedule here](https://cal.com/team/quivr/quivr-installation)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1110293.apps.zdusercontent.com/1110293/assets/1765901220-571d18668248402de541b333d7df66ea/logo-small.png","large_icon":"https://1110293.apps.zdusercontent.com/1110293/assets/1765901220-571d18668248402de541b333d7df66ea/logo.png","screenshots":["https://1110293.apps.zdusercontent.com/1110293/assets/1765901220-571d18668248402de541b333d7df66ea/screenshot-0.png","https://1110293.apps.zdusercontent.com/1110293/assets/1765901220-571d18668248402de541b333d7df66ea/screenshot-1.png","https://1110293.apps.zdusercontent.com/1110293/assets/1765901220-571d18668248402de541b333d7df66ea/screenshot-2.png"],"installation_count":7},{"id":1110671,"name":"Help Center Scorecard","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Q82X6CKRSQ","remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-02-27T19:04:43Z","updated_at":"2025-04-04T00:12:55Z","terms_conditions_url":null,"app_organization":{"id":5445,"name":"Stylo Inc","email":"support@askstylo.com","website":"askstylo.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-03-03T17:49:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2025-03-03T17:49:19Z","owner_id":269519,"author_name":"Stylo AI","author_email":"support@askstylo.com","author_url":"https://askstylo.com","short_description":"A free monthly scorecard to boost Zendesk self-service and AI accuracy.","long_description":"\u003cp\u003eYour Zendesk Help Center is the foundation for self-service, agent workflows, and AI-driven support - but how effective is it really? \u003cstrong\u003eStylo Scorecard\u003c/strong\u003e delivers a detailed monthly evaluation of your knowledge base, highlighting what’s working and pinpointing areas for improvement. With clear, actionable insights, you can deliver faster, more accurate support.\u003c/p\u003e\n\n\u003cp\u003eTeams using Stylo Scorecard have seen:\u003cbr\u003e\n- \u003cstrong\u003e13% more self-service deflections\u003c/strong\u003e – Reduce ticket volume by making answers easier to find.\u003cbr\u003e\n- \u003cstrong\u003e22% higher AI accuracy\u003c/strong\u003e – Help AI-generated responses pull from well-structured, optimized content.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHolistic Knowledge Base Scorecard\u003c/strong\u003e\nGet a quantitative and qualitative assessment of your Help Center’s strengths and weaknesses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant, Downloadable Reports\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReceive monthly Excel reports to track progress over time.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eArticle-Level Diagnostics\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIdentify gaps in readability, localization, and visuals to improve engagement and clarity.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI \u0026amp; Searchability Optimization\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOptimize content structure for better discoverability and AI-generated responses.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo Setup Required\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJust enter your Zendesk Help Center URL - no installation needed.\u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eVisit \u003ca href=\"https://scorecard.askstylo.com\"\u003escorecard.askstylo.com\u003c/a\u003e and enter your Zendesk Help Center URL.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGet your instant score with targeted recommendations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload a detailed report to track and prioritize improvements.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eWhy Use Stylo Scorecard?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eStrengthen self-service by making content easier to find and understand.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBoost AI response accuracy with well-structured knowledge base articles.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTake advantage of expert-driven insights to enhance content quality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIt’s free—analyze your Zendesk Guide today.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGet Your Scorecard Now\u003c/h3\u003e\n\n\u003cp\u003eReady to improve your Help Center? Try \u003cstrong\u003eStylo Scorecard\u003c/strong\u003e for free at \u003ca href=\"https://scorecard.askstylo.com\"\u003escorecard.askstylo.com\u003c/a\u003e and start optimizing your support experience now! \u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/apps-by-stylo.png\" alt=\"Other Stylo Apps\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://assets.askstylo.services/img/marketplace-scores/companies-using-stylo.png\" alt=\"Companies using Stylo\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo installation is required:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to https://scorecard.askstylo.com. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk Help Center URL.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReceive a score via email and download your in-depth report.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImplement the recommendations to enhance your Help Center.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Your Zendesk Help Center is the foundation for self-service, agent workflows, and AI-driven support - but how effective is it really? **Stylo Scorecard** delivers a detailed monthly evaluation of your knowledge base, highlighting what’s working and pinpointing areas for improvement. With clear, actionable insights, you can deliver faster, more accurate support.\n\nTeams using Stylo Scorecard have seen:\n- **13% more self-service deflections** – Reduce ticket volume by making answers easier to find.\n- **22% higher AI accuracy** – Help AI-generated responses pull from well-structured, optimized content.\n\n### Key Features\n\n- **Holistic Knowledge Base Scorecard**\n  Get a quantitative and qualitative assessment of your Help Center’s strengths and weaknesses.\n- **Instant, Downloadable Reports**\n\n  Receive monthly Excel reports to track progress over time.\n\n- **Article-Level Diagnostics**\n\n  Identify gaps in readability, localization, and visuals to improve engagement and clarity.\n\n- **AI \u0026 Searchability Optimization**\n\n  Optimize content structure for better discoverability and AI-generated responses.\n\n- **No Setup Required**\n\n  Just enter your Zendesk Help Center URL - no installation needed.\n\n### How It Works\n\n1. Visit [scorecard.askstylo.com](https://scorecard.askstylo.com) and enter your Zendesk Help Center URL.\n\n2. Get your instant score with targeted recommendations.\n\n3. Download a detailed report to track and prioritize improvements.\n\n### Why Use Stylo Scorecard?\n\n- Strengthen self-service by making content easier to find and understand.\n\n- Boost AI response accuracy with well-structured knowledge base articles.\n\n- Take advantage of expert-driven insights to enhance content quality.\n\n- It’s free—analyze your Zendesk Guide today.\n\n### Get Your Scorecard Now\n\nReady to improve your Help Center? Try **Stylo Scorecard** for free at [scorecard.askstylo.com](https://scorecard.askstylo.com) and start optimizing your support experience now! ![Other Stylo Apps](https://assets.askstylo.services/img/marketplace-scores/apps-by-stylo.png)\n\n![Companies using Stylo](https://assets.askstylo.services/img/marketplace-scores/companies-using-stylo.png)","raw_installation_instructions":"No installation is required:\n\n1. Go to https://scorecard.askstylo.com. \n\n2. Enter your Zendesk Help Center URL.\n\n3. Receive a score via email and download your in-depth report.\n\n4. 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Create rich, real-time video interactions that enhance communication, improve customer satisfaction, and drive conversions.  \n\n## Key Benefits  \n\n- **Enhanced Customer Experience:** Personalized video interactions create a human touch, leading to higher satisfaction. Visual assistance empowers agents to quickly understand and resolve issues, reducing contact time.  \n- **Increased Efficiency:** First-contact resolution improves with visual context, lowering call volume and operational costs. Effective agent training and real-time supervisor support are facilitated through video.  \n- **Sales \u0026 Upselling:** Visual product demos drive sales and upselling opportunities. Face-to-face interaction builds trust, encouraging high-value transactions.  \n- **Market-Leading Security:** VideoEngager's robust security is trusted by financial and healthcare institutions. Our unique recording and retrieval infrastructure ensures no data leaves your customer's boundaries, addressing a critical security gap in other solutions.  \n\n## Value Proposition  \n\n- **For Businesses:** Improve customer engagement, satisfaction, and conversions.  \n- **For Agents:** Enhance communication, collaboration, and problem resolution.  \n- **For Customers:** Enjoy a convenient, personalized, and effective support experience.  \n\n## Key Features  \n\n- **Instant Connections:** Click-to-video for immediate engagement.  \n- **Seamless Escalation:** Elevate voice calls and chats to video with ease.  \n- **Enhanced Collaboration:** Share documents and screens with annotations for effective problem-solving.  \n- **3-Way Calling:** Bring in experts for complex issues or supervisor assistance.  \n- **Robust Reporting \u0026 Analytics:** Gain valuable insights into performance and customer behavior.  \n- **Escalation from AI Bots:** Seamless escalation to a live video agent from AI bots like ChatGPT, Watson, and Google Dialogflow.  \n\n## Advanced Mobile SDK  \n\n- **Unified Communication:** Click-to-chat, voice, and video from a single SDK.  \n- **User Control:** Manage camera, microphone, speakerphone, and flashlight settings.  \n- **Secure File Transfer:** Share documents and information securely in real time.  \n- **Screen Sharing:** Enable agent and user mobile screen sharing for collaborative support.  \n\n## Uncompromising Security  \n\n- **Compliance:** GDPR, CCPA, ISO27001, SOC 2, and HIPAA compliant.  \n- **Fine-Grained Access Control:** Administratively manage access permissions.  \n- **Enhanced Security:** Customer-side WAF, IP whitelisting, and mTLS.  \n\n## Secure \u0026 Scalable Recording Infrastructure  \n\nHosted on your premises or in your private cloud storage. 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Traditional keyword-based triggers are unreliable because they cannot distinguish between a simple \u0026quot;Thank you\u0026quot; and a nuanced \u0026quot;Thank you, but I still have a problem.\u0026quot;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThank You Autosolve\u003c/strong\u003e uses AI-driven reasoning to determine the true intent of a reopened ticket. If the reply is purely a expression of gratitude with no further action required, the app automatically solves the ticket. If the customer asks a follow-up question or provides new information, the ticket remains open for agent review.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://files.catbox.moe/l9yj3g.gif\" alt=\"App-Demo\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRapid Deployment\u003c/strong\u003e – Install in under 5 minutes; the app immediately begins monitoring reopened tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntent Analysis\u003c/strong\u003e – When a solved ticket reopens via an end-user comment, the app analyzes the specific content of that message.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Resolution\u003c/strong\u003e – Pure gratitude replies are solved and tagged automatically, keeping your queue clean.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eWe adhere to strict data minimization principles to ensure your information remains secure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal Data Transfer:\u003c/strong\u003e Only the \u003cstrong\u003eTicket ID\u003c/strong\u003e and the \u003cstrong\u003elatest comment text\u003c/strong\u003e are transmitted to our secure backend for analysis. We do not access or transmit user profiles, ticket fields, ticket histories, or attachments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZero Retention:\u003c/strong\u003e We do not store or log ticket content. Once the real-time AI analysis is complete, the message data is permanently discarded.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFAQs\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDoes the app handle multiple languages?\u003c/strong\u003e\u003cbr\u003e\nYes. Thank You Autosolve supports major languages including English, Spanish, French, German, Portuguese, Italian, Japanese, and Mandarin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHow can I verify the app’s accuracy?\u003c/strong\u003e\u003cbr\u003e\nAll tickets handled by the app are tagged with \u003ccode\u003ethank_you_autosolve\u003c/code\u003e. The app automatically creates a \u0026quot;Solved Thank You Autosolved Tickets\u0026quot; view so you can audit resolutions. Once you are satisfied with the accuracy, you can delete this view (via API).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhat happens if AI is unsure?\u003c/strong\u003e\u003cbr\u003e\nThe system is configured to err on the side of caution. If a reply is ambiguous or contains potential follow-up questions, the app will not solve the ticket; leaving it for an agent to review.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDoes this require complex configuration?\u003c/strong\u003e\u003cbr\u003e\nNo. The app works out of the box with your existing Zendesk workflow and does not require you to build or maintain complex keyword lists.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eInstalling \u003cstrong\u003eThank You Autosolve\u003c/strong\u003e is quick and easy. Follow these steps to get started:\u003c/p\u003e\n\n\u003ch4\u003e1. Install the App\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account where you want to install the app and click \u003cstrong\u003eInstall\u003c/strong\u003e again.\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;ll be taken to your Zendesk instance—log in if you aren\u0026#39;t already.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e2. Finalize the Installation\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnsure the \u0026#39;Generate New OAuth Token?\u0026#39; checkbox is checked.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e3. Sit Back and Enjoy\u003c/h4\u003e\n\n\u003cp\u003eCongratulations! The app is now installed and will immediately begin analyzing all comments that reopen solved tickets.\u003c/p\u003e\n\n\u003ch4\u003eUninstalling the App\u003c/h4\u003e\n\n\u003cp\u003eIf you decide \u003cstrong\u003eThank You Autosolve\u003c/strong\u003e isn\u0026#39;t right for you before your free trial ends, uninstall it to avoid being charged:\u003cbr\u003e\n- Navigate to \u003cstrong\u003eAdmin Center \u0026gt; Apps and Integrations\u003c/strong\u003e.\u003cbr\u003e\n- Locate \u003cstrong\u003eThank You Autosolve\u003c/strong\u003e and uninstall it.\u003c/p\u003e\n\n\u003cp\u003eThat\u0026#39;s it! You\u0026#39;re all set.\u003c/p\u003e\n","raw_long_description":"### Overview\n\nThank-you replies often reopen tickets, creating unnecessary noise and wasting agent time. Traditional keyword-based triggers are unreliable because they cannot distinguish between a simple \"Thank you\" and a nuanced \"Thank you, but I still have a problem.\"\n\n**Thank You Autosolve** uses AI-driven reasoning to determine the true intent of a reopened ticket. If the reply is purely a expression of gratitude with no further action required, the app automatically solves the ticket. If the customer asks a follow-up question or provides new information, the ticket remains open for agent review.\n\n![App-Demo](https://files.catbox.moe/l9yj3g.gif)\n\n### How It Works\n\n- **Rapid Deployment** – Install in under 5 minutes; the app immediately begins monitoring reopened tickets.\n- **Intent Analysis** – When a solved ticket reopens via an end-user comment, the app analyzes the specific content of that message.\n- **Automated Resolution** – Pure gratitude replies are solved and tagged automatically, keeping your queue clean.\n\n### Data Privacy \u0026 Security\n\nWe adhere to strict data minimization principles to ensure your information remains secure:\n\n- **Minimal Data Transfer:** Only the **Ticket ID** and the **latest comment text** are transmitted to our secure backend for analysis. We do not access or transmit user profiles, ticket fields, ticket histories, or attachments.\n- **Zero Retention:** We do not store or log ticket content. Once the real-time AI analysis is complete, the message data is permanently discarded.\n\n### FAQs\n\n- **Does the app handle multiple languages?**\n  Yes. Thank You Autosolve supports major languages including English, Spanish, French, German, Portuguese, Italian, Japanese, and Mandarin.\n\n- **How can I verify the app’s accuracy?**\n  All tickets handled by the app are tagged with `thank_you_autosolve`. The app automatically creates a \"Solved Thank You Autosolved Tickets\" view so you can audit resolutions. Once you are satisfied with the accuracy, you can delete this view (via API).\n\n- **What happens if AI is unsure?**\n  The system is configured to err on the side of caution. If a reply is ambiguous or contains potential follow-up questions, the app will not solve the ticket; leaving it for an agent to review.\n\n- **Does this require complex configuration?**\n  No. The app works out of the box with your existing Zendesk workflow and does not require you to build or maintain complex keyword lists.","raw_installation_instructions":"### Installation Instructions\n\nInstalling **Thank You Autosolve** is quick and easy. Follow these steps to get started:\n\n#### 1. Install the App\n- Click the **Install** button.\n- Select the Zendesk account where you want to install the app and click **Install** again.\n- You'll be taken to your Zendesk instance—log in if you aren't already.\n\n#### 2. Finalize the Installation\n- Ensure the 'Generate New OAuth Token?' checkbox is checked.\n- Click **Install**.\n\n#### 3. Sit Back and Enjoy\nCongratulations! The app is now installed and will immediately begin analyzing all comments that reopen solved tickets.\n\n#### Uninstalling the App\nIf you decide **Thank You Autosolve** isn't right for you before your free trial ends, uninstall it to avoid being charged:\n- Navigate to **Admin Center \u003e Apps and Integrations**.\n- Locate **Thank You Autosolve** and uninstall it.\n\nThat's it! You're all set.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1111750.apps.zdusercontent.com/1111750/assets/1786982918-549836bc3ce81de155d21bf833c4b4d0/logo-small.png","large_icon":"https://1111750.apps.zdusercontent.com/1111750/assets/1786982918-549836bc3ce81de155d21bf833c4b4d0/logo.png","screenshots":["https://1111750.apps.zdusercontent.com/1111750/assets/1786982918-549836bc3ce81de155d21bf833c4b4d0/screenshot-0.png","https://1111750.apps.zdusercontent.com/1111750/assets/1786982918-549836bc3ce81de155d21bf833c4b4d0/screenshot-1.png","https://1111750.apps.zdusercontent.com/1111750/assets/1786982918-549836bc3ce81de155d21bf833c4b4d0/screenshot-2.png"],"installation_count":6},{"id":1112324,"name":"Delayer","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3184309,"app_id":1112324,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-06T16:15:50Z","updated_at":"2025-03-06T16:15:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4979,"entity_id":1112324,"app_id":1112324,"amount":2900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Q5KYwDY9zFFpkH25HF9CWnx","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1484,"cost_type":"CostStripe","active":true,"created_at":"2025-03-06T16:15:51.000Z","updated_at":"2025-12-22T04:51:08.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-06T16:15:49Z","updated_at":"2025-12-22T04:51:09Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[2],"date_published":"2025-03-10T21:09:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-12-22T04:51:06Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io/","short_description":"Send messages and run triggers with a delay.","long_description":"\u003cp\u003eWith this app, you can set timers to trigger delayed ticket actions and messaging conversation updates.\u003cbr\u003e\u003cbr\u003e\nYou can create an unlimited number of timers with 1-second accuracy.\u003c/p\u003e\n\n\u003ch3\u003eSome use cases:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend a CSAT survey 30 seconds after a ticket is solved.\u003c/li\u003e\n\u003cli\u003eClose tickets 30 minutes after they are solved.\u003c/li\u003e\n\u003cli\u003eNotify customers in messaging chats when a ticket is solved.\u003c/li\u003e\n\u003cli\u003eSend greetings with an agent’s name when a chat is assigned.\u003c/li\u003e\n\u003cli\u003eSolve messaging tickets 10 minutes after end-user inactivity.\u003c/li\u003e\n\u003cli\u003eNotify a supervisor if a conversation is not assigned within 120 seconds.\u003c/li\u003e\n\u003cli\u003eSend custom CSAT or NPS surveys after a ticket is solved.\u003c/li\u003e\n\u003cli\u003eRequest Google Business, Trustpilot, G2, or similar reviews after a ticket is solved.\u003c/li\u003e\n\u003cli\u003eDynamically update the conversation title.\u003c/li\u003e\n\u003cli\u003eAdd a ticket number to the widget conversation title.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat the app does\u003c/h3\u003e\n\n\u003cp\u003eThe app adds a webhook and a trigger example. You can use Zendesk Support triggers to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdd a tag\u003c/strong\u003e to a ticket after a delay.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSend a configurable message\u003c/strong\u003e to a conversation.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can build a chain of additional actions based on ticket updates and added tags.\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app stores only error logs with the Zendesk subdomain and ticket ID - no personal data is stored.\u003c/li\u003e\n\u003cli\u003eAll data and traffic are encrypted in transit.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003ch1\u003eHow to Install Delayer\u003c/h1\u003e\n\n\u003cp\u003eFollow these steps to set up the app in Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e – Click \u003cstrong\u003eInstall\u003c/strong\u003e on the Zendesk Marketplace and use the \u003cem\u003eNOCC\u003c/em\u003e coupon to install without a credit card.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the App\u003c/strong\u003e – Refresh the Support page and click the app icon in the left navigation panel.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGrant Permissions\u003c/strong\u003e – Allow the app to access your Zendesk account.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize Zendesk Sunshine Conversations\u003c/strong\u003e – Allow access in the newly opened tab.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet Up an Example Trigger\u003c/strong\u003e – Create a basic trigger and then customize it for your use case in the Zendesk Admin Center. See our examples \u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/23967942786834-Delayer\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/23967998574610-Setting-up-delayed-actions-in-Zendesk-with-Delayer-app\"\u003ein our Help Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e — we’re happy to help!\u003c/p\u003e\n","raw_long_description":"With this app, you can set timers to trigger delayed ticket actions and messaging conversation updates.  \r\nYou can create an unlimited number of timers with 1-second accuracy.\r\n\r\n### Some use cases:\r\n\r\n* Send a CSAT survey 30 seconds after a ticket is solved.\r\n* Close tickets 30 minutes after they are solved.\r\n* Notify customers in messaging chats when a ticket is solved.\r\n* Send greetings with an agent’s name when a chat is assigned.\r\n* Solve messaging tickets 10 minutes after end-user inactivity.\r\n* Notify a supervisor if a conversation is not assigned within 120 seconds.\r\n* Send custom CSAT or NPS surveys after a ticket is solved.\r\n* Request Google Business, Trustpilot, G2, or similar reviews after a ticket is solved.\r\n* Dynamically update the conversation title.\r\n* Add a ticket number to the widget conversation title.\r\n\r\n### What the app does\r\n\r\nThe app adds a webhook and a trigger example. You can use Zendesk Support triggers to:\r\n\r\n- **Add a tag** to a ticket after a delay.\r\n- **Send a configurable message** to a conversation.\r\n\r\nYou can build a chain of additional actions based on ticket updates and added tags.\r\n\r\n### Support\r\n\r\nFor annual payment options or if you do not have a credit card, contact us via our [Help Center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n- The app stores only error logs with the Zendesk subdomain and ticket ID - no personal data is stored.\r\n- All data and traffic are encrypted in transit.\r\n\r\n**[Privacy Policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---","raw_installation_instructions":"# How to Install Delayer\r\n\r\nFollow these steps to set up the app in Zendesk:\r\n\r\n1. **Install the App** – Click **Install** on the Zendesk Marketplace and use the *NOCC* coupon to install without a credit card.\r\n2. **Open the App** – Refresh the Support page and click the app icon in the left navigation panel.\r\n3. **Grant Permissions** – Allow the app to access your Zendesk account.\r\n4. **Authorize Zendesk Sunshine Conversations** – Allow access in the newly opened tab.\r\n5. **Set Up an Example Trigger** – Create a basic trigger and then customize it for your use case in the Zendesk Admin Center. See our examples [here](https://zendesk.oapps.io/hc/en-us/sections/23967942786834-Delayer).\r\n\r\n---\r\n\r\nFollow the full guide **[in our Help Center](https://zendesk.oapps.io/hc/en-us/articles/23967998574610-Setting-up-delayed-actions-in-Zendesk-with-Delayer-app)**.\r\n\r\n---\r\n\r\n### Need Help?\r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** — we’re happy to help!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1112324.apps.zdusercontent.com/1112324/assets/1766066824-98ba29dac0b7c8dc34ed5de9d3ae3847/logo-small.png","large_icon":"https://1112324.apps.zdusercontent.com/1112324/assets/1766066824-98ba29dac0b7c8dc34ed5de9d3ae3847/logo.png","screenshots":["https://1112324.apps.zdusercontent.com/1112324/assets/1766066824-98ba29dac0b7c8dc34ed5de9d3ae3847/screenshot-0.png","https://1112324.apps.zdusercontent.com/1112324/assets/1766066824-98ba29dac0b7c8dc34ed5de9d3ae3847/screenshot-1.png","https://1112324.apps.zdusercontent.com/1112324/assets/1766066824-98ba29dac0b7c8dc34ed5de9d3ae3847/screenshot-2.png"],"installation_count":19},{"id":1112557,"name":"ManageEngine Log360 Cloud","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3184802,"app_id":1112557,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-07T11:13:49Z","updated_at":"2025-03-07T11:13:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3184799,"app_id":1112557,"name":"configuration","kind":"hidden","required":false,"position":1,"created_at":"2025-03-07T11:13:49Z","updated_at":"2025-03-07T11:13:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3184800,"app_id":1112557,"name":"associated_users","kind":"hidden","required":false,"position":2,"created_at":"2025-03-07T11:13:49Z","updated_at":"2025-03-07T11:13:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3184801,"app_id":1112557,"name":"token","kind":"oauth","required":false,"position":3,"created_at":"2025-03-07T11:13:49Z","updated_at":"2025-03-07T11:13:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4981,"entity_id":1112557,"app_id":1112557,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-07T11:13:51.000Z","updated_at":"2025-03-07T11:13:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-07T11:13:48Z","updated_at":"2026-02-25T14:26:43Z","terms_conditions_url":null,"app_organization":{"id":1460,"name":"Manage Engine","email":"support@admanagerplus.com","website":"https://www.manageengine.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2025-07-10T21:10:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.manageengine.com/cloud-siem/pricing-details.html"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-07-10T21:09:49Z","owner_id":269519,"author_name":"ManageEngine","author_email":"support@log360cloud.com","author_url":"https://www.manageengine.com/cloud-siem/","short_description":"Resolve security incidents faster by managing security alerts within Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eWho can benefit from the Log360 Cloud app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app is designed for security analysts and IT administrators who use Zendesk as a part of their IT security and management (ITSM) framework. It enables them to  monitor and manage their organization\u0026#39;s network security seamlessly and directly from the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow will this app benefit Zendesk users?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBy integrating Log360 Cloud with Zendesk, users can enhance their security incident response capabilities directly from their help desk platform. This integration allows IT and security teams to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDetect threats and vulnerabilities in real time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRespond to incidents without switching between tools\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStreamline workflows by managing alerts and tickets within Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Log360 Cloud app empowers Zendesk users with a host of powerful features, enabling them with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurity Alerts:\u003c/strong\u003e Receive instant security alerts for any detected incidents in your Zendesk environment, enabling you to take swift action and mitigate threats.You can also choose to customize or disable notifications for specific alert profiles, based on your operational needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIncident Management:\u003c/strong\u003e Create Zendesk tickets automatically for detected security incidents, assign them to a network administrators, manage devices, assign priorities, and update statuses— all from within the Zendesk console, thanks to the two-way sync provided by Log360 Cloud. Further, you can also export the incidents as PDF files.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you begin:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSign in to Log360 Cloud, or create an account if you do not have one yet.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to Install and Configure:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zendesk account as an admin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDownload the \u003cstrong\u003eLog360 Cloud\u003c/strong\u003e app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eSign in with ManageEngine Log360 Cloud.\u003c/strong\u003e A new OAuth tab will open—click \u003cstrong\u003eAccept\u003c/strong\u003e to authorize Zendesk to perform all Marketplace-related operations in Log360 Cloud.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce authenticated, click \u003cstrong\u003eInstall.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the Zendesk console, click the Log360 Cloud icon in the left-hand navigation pane.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eIntegrate Now!\u003c/strong\u003e button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the \u003cstrong\u003eData Center\u003c/strong\u003e of your Log360 Cloud account to complete the integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Admin users will have access to all pages by default. Non-admin users must be associated appropriately to perform actions from the Tickets window. To associate users, go to the Associate Users tab in the configuration section and associate the Zendesk users.\u003c/p\u003e\n\n\u003cp\u003eYou are now all set to manage Log360 Cloud directly from the Zendesk console.\u003c/p\u003e\n","raw_long_description":"**Who can benefit from the Log360 Cloud app?**\n\nThe app is designed for security analysts and IT administrators who use Zendesk as a part of their IT security and management (ITSM) framework. It enables them to  monitor and manage their organization's network security seamlessly and directly from the Zendesk interface.\n\n**How will this app benefit Zendesk users?**\n\nBy integrating Log360 Cloud with Zendesk, users can enhance their security incident response capabilities directly from their help desk platform. This integration allows IT and security teams to:\n\n- Detect threats and vulnerabilities in real time\n\n- Respond to incidents without switching between tools\n\n- Streamline workflows by managing alerts and tickets within Zendesk\n\n**Key Features**\n\nThe Log360 Cloud app empowers Zendesk users with a host of powerful features, enabling them with:\n\n- **Security Alerts:** Receive instant security alerts for any detected incidents in your Zendesk environment, enabling you to take swift action and mitigate threats.You can also choose to customize or disable notifications for specific alert profiles, based on your operational needs.\n\n- **Incident Management:** Create Zendesk tickets automatically for detected security incidents, assign them to a network administrators, manage devices, assign priorities, and update statuses— all from within the Zendesk console, thanks to the two-way sync provided by Log360 Cloud. Further, you can also export the incidents as PDF files.","raw_installation_instructions":"**Before you begin:**\n\n- Sign in to Log360 Cloud, or create an account if you do not have one yet.\n\n**Steps to Install and Configure:**\n\n- Log in to your Zendesk account as an admin.\n\n- Download the **Log360 Cloud** app from the Zendesk Marketplace.\n\n- Click on **Sign in with ManageEngine Log360 Cloud.** A new OAuth tab will open—click **Accept** to authorize Zendesk to perform all Marketplace-related operations in Log360 Cloud.\n\n- Once authenticated, click **Install.**\n\n- From the Zendesk console, click the Log360 Cloud icon in the left-hand navigation pane.\n\n- Click the **Integrate Now!** button.\n\n- Select the **Data Center** of your Log360 Cloud account to complete the integration.\n\n**Note:** Admin users will have access to all pages by default. Non-admin users must be associated appropriately to perform actions from the Tickets window. To associate users, go to the Associate Users tab in the configuration section and associate the Zendesk users.\n\nYou are now all set to manage Log360 Cloud directly from the Zendesk console.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1112557.apps.zdusercontent.com/1112557/assets/1752035215-5272be1b5d898517176dcf66935810ef/logo-small.png","large_icon":"https://1112557.apps.zdusercontent.com/1112557/assets/1752035215-5272be1b5d898517176dcf66935810ef/logo.png","screenshots":["https://1112557.apps.zdusercontent.com/1112557/assets/1752035215-5272be1b5d898517176dcf66935810ef/screenshot-0.png","https://1112557.apps.zdusercontent.com/1112557/assets/1752035215-5272be1b5d898517176dcf66935810ef/screenshot-1.png","https://1112557.apps.zdusercontent.com/1112557/assets/1752035215-5272be1b5d898517176dcf66935810ef/screenshot-2.png"],"installation_count":1},{"id":1113099,"name":"Ticket Cleaner","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3185877,"app_id":1113099,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-10T07:11:27Z","updated_at":"2025-03-10T07:11:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3185876,"app_id":1113099,"name":"accept","kind":"checkbox","required":true,"position":1,"created_at":"2025-03-10T07:11:27Z","updated_at":"2025-03-10T07:11:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4983,"entity_id":1113099,"app_id":1113099,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-10T07:11:29.000Z","updated_at":"2025-03-10T07:11:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-10T07:11:27Z","updated_at":"2025-04-04T00:12:57Z","terms_conditions_url":null,"app_organization":{"id":6729,"name":"Kundan Karna","email":"kundan.karna1994@gmail.com","website":"","country_code":"NP","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-03-12T18:27:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-14T17:35:32Z","owner_id":269519,"author_name":"Kundan Karna","author_email":"kundan.karna1994@gmail.com","author_url":"https://github.com/kundankarna1994","short_description":"Easily manage and clean up ticket attachments in Zendesk!","long_description":"\u003ch3\u003eKeep your Zendesk tickets organized with Ticket Cleaner!\u003c/h3\u003e\n\n\u003cp\u003eTicket Cleaner helps support teams efficiently manage ticket attachments by providing a centralized view of all images, files, and links in a single interface. With powerful search and sorting features, you can quickly find and remove unnecessary attachments, ensuring that your tickets remain clutter-free.  \u003c/p\u003e\n\n\u003ch4\u003eWhy use Ticket Cleaner?\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Attachment Management\u003c/strong\u003e – View all images, files, and links inside a ticket, categorized by tabs for easy access.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Search\u003c/strong\u003e – Find images and files by filename, and search links by text content.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Cleanup\u003c/strong\u003e – Select unwanted attachments and remove them from tickets automatically, saving time and effort.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSorting Options\u003c/strong\u003e – Sort attachments by name or date in ascending or descending order for better organization.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKeep your Zendesk tickets clean and organized with Ticket Cleaner!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install Ticket Cleaner\u003c/h3\u003e\n\n\u003cp\u003eFollow these simple steps to install and start using Ticket Cleaner in your Zendesk account.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Install the app\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Click the \u003cstrong\u003eInstall\u003c/strong\u003e button on the Zendesk Marketplace.\u003cbr\u003e\u003cbr\u003e\n- Select the Zendesk account where you want to install the app.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Access Ticket Cleaner\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Open any ticket in Zendesk.\u003cbr\u003e\u003cbr\u003e\n- Find the \u003cstrong\u003eTicket Cleaner\u003c/strong\u003e app in the ticket sidebar.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. View and Manage Attachments\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Browse images, files, and links in dedicated tabs for better organization.\u003cbr\u003e\u003cbr\u003e\n- Use search to find images and files by filename or links by text.\u003cbr\u003e\u003cbr\u003e\n- Sort attachments by name or date in ascending or descending order.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Clean Up Tickets\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n- Select unwanted attachments (images, files, or links).\u003cbr\u003e\u003cbr\u003e\n- Click \u003cstrong\u003eRemove Selected\u003c/strong\u003e to delete them automatically from the ticket.  \u003c/p\u003e\n\n\u003cp\u003eSimplify attachment management and keep your tickets tidy with Ticket Cleaner!\u003c/p\u003e\n","raw_long_description":"### Keep your Zendesk tickets organized with Ticket Cleaner!  \n\nTicket Cleaner helps support teams efficiently manage ticket attachments by providing a centralized view of all images, files, and links in a single interface. With powerful search and sorting features, you can quickly find and remove unnecessary attachments, ensuring that your tickets remain clutter-free.  \n\n#### Why use Ticket Cleaner?  \n\n* **Unified Attachment Management** – View all images, files, and links inside a ticket, categorized by tabs for easy access.  \n* **Advanced Search** – Find images and files by filename, and search links by text content.  \n* **Automated Cleanup** – Select unwanted attachments and remove them from tickets automatically, saving time and effort.  \n* **Sorting Options** – Sort attachments by name or date in ascending or descending order for better organization.  \n\nKeep your Zendesk tickets clean and organized with Ticket Cleaner!","raw_installation_instructions":"### How to install Ticket Cleaner  \n\nFollow these simple steps to install and start using Ticket Cleaner in your Zendesk account.  \n\n**1. Install the app**  \n- Click the **Install** button on the Zendesk Marketplace.  \n- Select the Zendesk account where you want to install the app.  \n\n**2. Access Ticket Cleaner**  \n- Open any ticket in Zendesk.  \n- Find the **Ticket Cleaner** app in the ticket sidebar.  \n\n**3. View and Manage Attachments**  \n- Browse images, files, and links in dedicated tabs for better organization.  \n- Use search to find images and files by filename or links by text.  \n- Sort attachments by name or date in ascending or descending order.  \n\n**4. Clean Up Tickets**  \n- Select unwanted attachments (images, files, or links).  \n- Click **Remove Selected** to delete them automatically from the ticket.  \n\nSimplify attachment management and keep your tickets tidy with Ticket Cleaner!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1113099.apps.zdusercontent.com/1113099/assets/1741932279-168a512b84961d1e7779d9cdb5b37d7a/logo-small.png","large_icon":"https://1113099.apps.zdusercontent.com/1113099/assets/1741932279-168a512b84961d1e7779d9cdb5b37d7a/logo.png","screenshots":["https://1113099.apps.zdusercontent.com/1113099/assets/1741932279-168a512b84961d1e7779d9cdb5b37d7a/screenshot-0.png","https://1113099.apps.zdusercontent.com/1113099/assets/1741932279-168a512b84961d1e7779d9cdb5b37d7a/screenshot-1.png","https://1113099.apps.zdusercontent.com/1113099/assets/1741932279-168a512b84961d1e7779d9cdb5b37d7a/screenshot-2.png"],"installation_count":39},{"id":1113119,"name":"Impersonate Agents","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3185933,"app_id":1113119,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-10T07:50:10Z","updated_at":"2025-03-10T07:50:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4984,"entity_id":1113119,"app_id":1113119,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-10T07:50:11.000Z","updated_at":"2025-03-10T07:50:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-10T07:50:09Z","updated_at":"2025-04-04T00:12:57Z","terms_conditions_url":null,"app_organization":{"id":6862,"name":"Two Thumb Apps","email":"twothumbapps@gmail.com","website":"https://twothumbapps.com","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2025-03-14T15:45:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2025-03-14T15:42:35Z","owner_id":269519,"author_name":"Two Thumb Apps","author_email":"twothumbapps@gmail.com","author_url":"https://www.twothumbapps.com/","short_description":"View Zendesk from any agent's perspective for troubleshooting and training.","long_description":"\u003ch2\u003eBoost Your Support Teams Efficiency \u0026amp; Training\u003c/h2\u003e\n\n\u003cp\u003eEnhance your support operations with our powerful agent impersonation tool. 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It works, but the cluttered interface and lack of filtering makes that job hard.\u003c/p\u003e\n\n\u003ch1\u003eTicket Timeline Viewer\u003c/h1\u003e\n\n\u003cp\u003eOur app makes all this a lot easier. Instead of a plain list of actions we render a rich timeline with colors, icons and tags that clearly shows what happened on a ticket. Instead of showing all actions and events, we only render those elements that changed (or made a change), making the entire ticket timeline not only a lot shorter, but also easier to parse and read.\u003c/p\u003e\n\n\u003cp\u003eAnd if you want to narrow down on actions taken by a specific person (agent, light agent or the Zendesk system itself), or wan\u0026#39;t to focus on changed made to a specific object (queues, the priority field, a custom status,..) our filters are there to make searching (and finding) that needle in a haystack a lot easier.\u003c/p\u003e\n\n\u003cp\u003eAll this made possible by installing our Ticket Timeline Viewer app.\u003c/p\u003e\n\n\u003cp\u003eFor full guidelines and instructions, take a look at our \u003ca href=\"https://support.tripelhop.com/hc/en-us/sections/33171798865297-Ticket-timeline-Viewer\"\u003eHelp Center documentation\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eMade with love by Tripelhop\u003c/h3\u003e\n\n\u003cp\u003eWe’re a team of Belgian Zendesk enthusiasts that craft unique apps for Zendesk that will improve your agents’ experience. At Tripelhop we focus on making sure you’ve got the right tools at hand to get the most out of Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis app does not store or transfer your data to other platforms. It doesn\u0026#39;t misuse the data or expose your Zendesk to unauthorized access. See our \u003ca href=\"https://tripelhop.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://tripelhop.com/terms-and-conditions\"\u003eTerms and Conditions\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe Ticket Timeline Viewer shows up right next to your tickets. Agents can inspect the entire event and audit timeline of the ticket and see what changes were made and why.\u003c/p\u003e\n\n\u003ch2\u003eRestricting access\u003c/h2\u003e\n\n\u003cp\u003eYou can use the native roles and groups filter shown at installation time to restrict access to the app.\u003c/p\u003e\n","raw_long_description":"The Ticket Timeline Viewer turns the events and audit log of a ticket into a comprehensive and searchable timeline.\n\nBy default Zendesk allows agents to switch to an *events* view on tickets that shows a list of all changes made on the ticket (ticket fields, status, assignee, queues, ...) and all triggers and automations that ran on a ticket mixed in with ticket comments and internal notes.\n\nWhile this gives agents and team leads full overview of what happened on a ticket, using this events list to troubleshoot or inspect tickets to find issues with triggers or other automations is not easy.\n\nFor example, if you want to troubleshoot Queues and assignment you need to look through the entire timeline and try to find all Queue or Assignee references in the event list. It works, but the cluttered interface and lack of filtering makes that job hard.\n\n# Ticket Timeline Viewer\nOur app makes all this a lot easier. Instead of a plain list of actions we render a rich timeline with colors, icons and tags that clearly shows what happened on a ticket. Instead of showing all actions and events, we only render those elements that changed (or made a change), making the entire ticket timeline not only a lot shorter, but also easier to parse and read.\n\nAnd if you want to narrow down on actions taken by a specific person (agent, light agent or the Zendesk system itself), or wan't to focus on changed made to a specific object (queues, the priority field, a custom status,..) our filters are there to make searching (and finding) that needle in a haystack a lot easier.\n\nAll this made possible by installing our Ticket Timeline Viewer app.\n\nFor full guidelines and instructions, take a look at our [Help Center documentation](https://support.tripelhop.com/hc/en-us/sections/33171798865297-Ticket-timeline-Viewer)\n\n###Made with love by Tripelhop\n\nWe’re a team of Belgian Zendesk enthusiasts that craft unique apps for Zendesk that will improve your agents’ experience. At Tripelhop we focus on making sure you’ve got the right tools at hand to get the most out of Zendesk.\n\n### Data disclosure\n\nThis app does not store or transfer your data to other platforms. It doesn't misuse the data or expose your Zendesk to unauthorized access. See our [Privacy Policy](https://tripelhop.com/privacy-policy) and [Terms and Conditions](https://tripelhop.com/terms-and-conditions).","raw_installation_instructions":"The Ticket Timeline Viewer shows up right next to your tickets. Agents can inspect the entire event and audit timeline of the ticket and see what changes were made and why.\n\n## Restricting access\nYou can use the native roles and groups filter shown at installation time to restrict access to the app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1114088.apps.zdusercontent.com/1114088/assets/1770305696-4f226d6809ff4d6c67d5f28d330817e5/logo-small.png","large_icon":"https://1114088.apps.zdusercontent.com/1114088/assets/1770305696-4f226d6809ff4d6c67d5f28d330817e5/logo.png","screenshots":["https://1114088.apps.zdusercontent.com/1114088/assets/1770305696-4f226d6809ff4d6c67d5f28d330817e5/screenshot-0.png","https://1114088.apps.zdusercontent.com/1114088/assets/1770305696-4f226d6809ff4d6c67d5f28d330817e5/screenshot-1.png","https://1114088.apps.zdusercontent.com/1114088/assets/1770305696-4f226d6809ff4d6c67d5f28d330817e5/screenshot-2.png"],"installation_count":6},{"id":1114344,"name":"BlockSurvey","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3189183,"app_id":1114344,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-13T17:10:38Z","updated_at":"2025-03-13T17:10:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4990,"entity_id":1114344,"app_id":1114344,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-13T17:10:39.000Z","updated_at":"2025-03-13T17:10:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-13T17:10:38Z","updated_at":"2025-04-04T00:12:58Z","terms_conditions_url":null,"app_organization":{"id":6869,"name":"BlockSurvey","email":"contact@blocksurvey.org","website":"https://blocksurvey.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-03-19T18:04:26Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://blocksurvey.io/pricing?utm_source=intercom\u0026utm_medium=referral\u0026utm_campaign=intercom_integration\u0026utm_content=app_directory"},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-24T16:28:26Z","owner_id":269519,"author_name":"BlockSurvey","author_email":"contact@blocksurvey.org","author_url":"https://blocksurvey.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_integration\u0026utm_content=app_directory","short_description":"Embed end-to-end encrypted surveys in Zendesk Support for quick feedback.","long_description":"\u003ch1\u003eBlockSurvey for Zendesk Support\u003c/h1\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eBlockSurvey for Zendesk Support enables support agents to seamlessly access and share end-to-end encrypted surveys with customers directly from the Zendesk Support interface. Enhance customer engagement by collecting valuable feedback in real-time, streamlining your support and service improvement process.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e📋 \u003cstrong\u003eInstant Survey Access:\u003c/strong\u003e View and select surveys from BlockSurvey within Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🔒 \u003cstrong\u003eData Security:\u003c/strong\u003e Encrypted surveys protect customer details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e✉️ \u003cstrong\u003eSeamless Sharing:\u003c/strong\u003e Send surveys to customers with a single click.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🔄 \u003cstrong\u003eReal-Time Feedback Collection:\u003c/strong\u003e Improve customer experience by gathering immediate insights.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🔧 \u003cstrong\u003eEasy Integration:\u003c/strong\u003e Install from the Zendesk Marketplace and connect your BlockSurvey account effortlessly.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the BlockSurvey app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate your BlockSurvey account within the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce configured, agents can access available surveys and send them directly through Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomers receive and complete surveys in real-time, allowing businesses to collect instant feedback.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhy Choose BlockSurvey for Zendesk?\u003c/h2\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eStreamlined Workflow:\u003c/strong\u003e No need to switch platforms—everything is accessible within Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eFaster Feedback Loop:\u003c/strong\u003e Improve response times and decision-making with real-time survey responses.\u003c/p\u003e\n\n\u003cp\u003e✔️ \u003cstrong\u003eSimple \u0026amp; Secure:\u003c/strong\u003e Enjoy hassle-free integration with a privacy-focused survey solution.\u003c/p\u003e\n\n\u003cp\u003eGet started today and enhance your customer support experience with BlockSurvey!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the BlockSurvey App:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGo to the Zendesk Marketplace and search for \u0026#39;BlockSurvey\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;Install\u0026#39; and follow the on-screen instructions to complete the installation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate a Survey in BlockSurvey:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to your BlockSurvey account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a survey that you want to share through Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect BlockSurvey with Zendesk:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn BlockSurvey, go to the \u0026#39;Integrate\u0026#39; tab.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u0026#39;Zendesk\u0026#39; and follow the steps to connect your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eStart Sharing Surveys:\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOnce connected, your surveys will be listed in Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport agents can access and send surveys directly from the Zendesk interface.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou\u0026#39;re all set! Easily collect feedback and improve customer support with BlockSurvey.\u003c/p\u003e\n","raw_long_description":"# BlockSurvey for Zendesk Support\n\n## Overview\n\nBlockSurvey for Zendesk Support enables support agents to seamlessly access and share end-to-end encrypted surveys with customers directly from the Zendesk Support interface. Enhance customer engagement by collecting valuable feedback in real-time, streamlining your support and service improvement process.\n\n## Key Features\n\n- 📋 **Instant Survey Access:** View and select surveys from BlockSurvey within Zendesk Support.\n\n- 🔒 **Data Security:** Encrypted surveys protect customer details.\n\n- ✉️ **Seamless Sharing:** Send surveys to customers with a single click.\n\n- 🔄 **Real-Time Feedback Collection:** Improve customer experience by gathering immediate insights.\n\n- 🔧 **Easy Integration:** Install from the Zendesk Marketplace and connect your BlockSurvey account effortlessly.\n\n## How It Works\n\n1. Install the BlockSurvey app from the Zendesk Marketplace.\n\n2. Integrate your BlockSurvey account within the app settings.\n\n3. Once configured, agents can access available surveys and send them directly through Zendesk Support.\n\n4. Customers receive and complete surveys in real-time, allowing businesses to collect instant feedback.\n\n## Why Choose BlockSurvey for Zendesk?\n\n✔️ **Streamlined Workflow:** No need to switch platforms—everything is accessible within Zendesk Support.\n\n✔️ **Faster Feedback Loop:** Improve response times and decision-making with real-time survey responses.\n\n✔️ **Simple \u0026 Secure:** Enjoy hassle-free integration with a privacy-focused survey solution.\n\nGet started today and enhance your customer support experience with BlockSurvey!","raw_installation_instructions":"### Installation Instructions\n\n1. **Install the BlockSurvey App:**\n\n   - Go to the Zendesk Marketplace and search for 'BlockSurvey'.\n\n   - Click 'Install' and follow the on-screen instructions to complete the installation.\n\n2. **Create a Survey in BlockSurvey:**\n\n   - Log in to your BlockSurvey account.\n\n   - Create a survey that you want to share through Zendesk.\n\n3. **Connect BlockSurvey with Zendesk:**\n\n   - In BlockSurvey, go to the 'Integrate' tab.\n\n   - Select 'Zendesk' and follow the steps to connect your Zendesk account.\n\n4. **Start Sharing Surveys:**\n\n   - Once connected, your surveys will be listed in Zendesk Support.\n\n   - Support agents can access and send surveys directly from the Zendesk interface.\n\nYou're all set! Easily collect feedback and improve customer support with BlockSurvey.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1114344.apps.zdusercontent.com/1114344/assets/1742802396-29ed884dfa101fbec2d2d51f62da4dc5/logo-small.png","large_icon":"https://1114344.apps.zdusercontent.com/1114344/assets/1742802396-29ed884dfa101fbec2d2d51f62da4dc5/logo.png","screenshots":["https://1114344.apps.zdusercontent.com/1114344/assets/1742802396-29ed884dfa101fbec2d2d51f62da4dc5/screenshot-0.png","https://1114344.apps.zdusercontent.com/1114344/assets/1742802396-29ed884dfa101fbec2d2d51f62da4dc5/screenshot-1.png","https://1114344.apps.zdusercontent.com/1114344/assets/1742802396-29ed884dfa101fbec2d2d51f62da4dc5/screenshot-2.png"],"installation_count":0},{"id":1114734,"name":"BambooHR","state":"published","version":"1.0.11","framework_version":"2.0","parameters":[{"id":3190195,"app_id":1114734,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-14T18:04:37Z","updated_at":"2025-03-14T18:04:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3190193,"app_id":1114734,"name":"bamboohrCompanyDomain","kind":"text","required":true,"position":1,"created_at":"2025-03-14T18:04:37Z","updated_at":"2025-03-14T18:04:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3190194,"app_id":1114734,"name":"token","kind":"oauth","required":false,"position":2,"created_at":"2025-03-14T18:04:37Z","updated_at":"2025-03-14T18:04:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4992,"entity_id":1114734,"app_id":1114734,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-14T18:04:38.000Z","updated_at":"2025-03-14T18:04:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-14T18:04:35Z","updated_at":"2026-06-08T17:51:04Z","terms_conditions_url":null,"app_organization":{"id":6854,"name":"BambooHR","email":"support@bamboohr.com","website":"https://www.bamboohr.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2025-03-20T00:58:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.bamboohr.com/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-06-08T17:50:56Z","owner_id":269519,"author_name":"BambooHR","author_email":"partnersupport@bamboohr.com","author_url":"https://www.bamboohr.com/integrations/listings/zendesk","short_description":"Instantly View BambooHR Employee Details in Zendesk Tickets","long_description":"\u003ch4\u003eInstantly View BambooHR Employee Details in Zendesk Tickets\u003c/h4\u003e\n\n\u003cp\u003eStop switching between systems—see essential employee details from BambooHR directly inside Zendesk, saving your support agents time and effort.\u003c/p\u003e\n\n\u003ch4\u003eFree for All BambooHR Customers\u003c/h4\u003e\n\n\u003cp\u003eThis app is available at no additional cost to all BambooHR customers, regardless of your plan.\u003c/p\u003e\n\n\u003ch4\u003eWhy You\u0026#39;ll Love This Integration\u003c/h4\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInstant Employee Lookup\u003c/strong\u003e — Get key employee details right in the Zendesk ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFaster, More Personalized Support\u003c/strong\u003e — Assist requesters with confidence, knowing exactly who they are.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSeamless HR \u0026amp; Support Collaboration\u003c/strong\u003e — Give agents the right context to resolve issues quickly.\u003c/p\u003e\n\n\u003ch4\u003eHow It Works\u003c/h4\u003e\n\n\u003cp\u003eWhen a ticket is created or viewed, the BambooHR app retrieves the requester\u0026#39;s email address from Zendesk and uses it to look up a matching employee record in BambooHR. The app displays the employee details in the Zendesk ticket sidebar in real time and does not store that employee data in Zendesk.\u003c/p\u003e\n\n\u003ch4\u003eData Handling \u0026amp; Privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app transmits requester email addresses from Zendesk to BambooHR to look up matching employee records and display employee details in the Zendesk ticket sidebar. Data transmitted may include employee name, job title, department, location, manager, work phone, employment status, and employee status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and BambooHR accounts. For more information, see the \u003ca href=\"https://www.bamboohr.com/privacy-policy/\"\u003eBambooHR General Privacy Notice\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eEmployee Details at Your Fingertips\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eFull Name\u003c/li\u003e\n\u003cli\u003eJob Title\u003c/li\u003e\n\u003cli\u003eDepartment\u003c/li\u003e\n\u003cli\u003eLocation\u003c/li\u003e\n\u003cli\u003eWork Phone\u003c/li\u003e\n\u003cli\u003eManager Name\u003c/li\u003e\n\u003cli\u003eEmployment Status\u003c/li\u003e\n\u003cli\u003eEmployee Status\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eOne-Click Access to BambooHR\u003c/h4\u003e\n\n\u003cp\u003eNeed more details about the requester? Click \u003cstrong\u003eView in BambooHR\u003c/strong\u003e to open the employee’s profile instantly—no searching required!\u003c/p\u003e\n\n\u003cp\u003eSupercharge your Zendesk experience with faster, more efficient employee support.\u003c/p\u003e\n\n\u003cp\u003eQuestions or feedback? \u003ca href=\"mailto:support@bamboohr.com\"\u003eContact BambooHR Support\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started is easy! Just follow these steps to install and connect the BambooHR app in Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account where you want to install the app, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOn the app settings screen, enter your \u003cstrong\u003eBambooHR subdomain\u003c/strong\u003e in both the \u003ccode\u003ebamboohrCompanyDomain\u003c/code\u003e and \u003ccode\u003eOAuth Authentication\u003c/code\u003e fields. For example, if your BambooHR URL is \u003ccode\u003eyourcompany.bamboohr.com\u003c/code\u003e, enter only \u003ccode\u003eyourcompany\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSign in with BambooHR\u003c/strong\u003e. You’ll be redirected to BambooHR to securely authenticate and authorize Zendesk to access your account via OAuth. Review the requested access scopes, then click \u003cstrong\u003eAllow Access\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eAfter authorization, you’ll return to the app settings screen in Zendesk. Click \u003cstrong\u003eInstall\u003c/strong\u003e to complete the setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e🎉 That’s it! The BambooHR app is now active, and employee details will automatically appear in the ticket sidebar for new and existing tickets. Don\u0026#39;t forget to pin the app to the sidebar for quick and easy access!\u003c/p\u003e\n","raw_long_description":"#### Instantly View BambooHR Employee Details in Zendesk Tickets\n\nStop switching between systems—see essential employee details from BambooHR directly inside Zendesk, saving your support agents time and effort.\n\n#### Free for All BambooHR Customers\n\nThis app is available at no additional cost to all BambooHR customers, regardless of your plan.\n\n#### Why You'll Love This Integration\n\n✅ **Instant Employee Lookup** — Get key employee details right in the Zendesk ticket sidebar.\n\n✅ **Faster, More Personalized Support** — Assist requesters with confidence, knowing exactly who they are.\n\n✅ **Seamless HR \u0026 Support Collaboration** — Give agents the right context to resolve issues quickly.\n\n#### How It Works\n\nWhen a ticket is created or viewed, the BambooHR app retrieves the requester's email address from Zendesk and uses it to look up a matching employee record in BambooHR. The app displays the employee details in the Zendesk ticket sidebar in real time and does not store that employee data in Zendesk.\n\n#### Data Handling \u0026 Privacy\n\nThis app transmits requester email addresses from Zendesk to BambooHR to look up matching employee records and display employee details in the Zendesk ticket sidebar. Data transmitted may include employee name, job title, department, location, manager, work phone, employment status, and employee status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and BambooHR accounts. For more information, see the [BambooHR General Privacy Notice](https://www.bamboohr.com/privacy-policy/).\n\n#### Employee Details at Your Fingertips\n\n* Full Name\n* Job Title\n* Department\n* Location\n* Work Phone\n* Manager Name\n* Employment Status\n* Employee Status\n\n#### One-Click Access to BambooHR\n\nNeed more details about the requester? Click **View in BambooHR** to open the employee’s profile instantly—no searching required!\n\nSupercharge your Zendesk experience with faster, more efficient employee support.\n\nQuestions or feedback? [Contact BambooHR Support](mailto:support@bamboohr.com)","raw_installation_instructions":"Getting started is easy! Just follow these steps to install and connect the BambooHR app in Zendesk.\n\n1. Click **Install**.\n2. Select the Zendesk account where you want to install the app, then click **Install**.\n3. On the app settings screen, enter your **BambooHR subdomain** in both the `bamboohrCompanyDomain` and `OAuth Authentication` fields. For example, if your BambooHR URL is `yourcompany.bamboohr.com`, enter only `yourcompany`.\n4. Click **Sign in with BambooHR**. You’ll be redirected to BambooHR to securely authenticate and authorize Zendesk to access your account via OAuth. Review the requested access scopes, then click **Allow Access**.\n5. After authorization, you’ll return to the app settings screen in Zendesk. Click **Install** to complete the setup.\n\n🎉 That’s it! The BambooHR app is now active, and employee details will automatically appear in the ticket sidebar for new and existing tickets. Don't forget to pin the app to the sidebar for quick and easy access!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1114734.apps.zdusercontent.com/1114734/assets/1778108378-c84aeb97f73baa0c3e6c429308352702/logo-small.png","large_icon":"https://1114734.apps.zdusercontent.com/1114734/assets/1778108378-c84aeb97f73baa0c3e6c429308352702/logo.png","screenshots":["https://1114734.apps.zdusercontent.com/1114734/assets/1778108378-c84aeb97f73baa0c3e6c429308352702/screenshot-0.png","https://1114734.apps.zdusercontent.com/1114734/assets/1778108378-c84aeb97f73baa0c3e6c429308352702/screenshot-1.png","https://1114734.apps.zdusercontent.com/1114734/assets/1778108378-c84aeb97f73baa0c3e6c429308352702/screenshot-2.png"],"installation_count":10},{"id":1114875,"name":"Macro Templates","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3190506,"app_id":1114875,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-15T13:16:49Z","updated_at":"2025-03-15T13:16:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4993,"entity_id":1114875,"app_id":1114875,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-15T13:16:51.000Z","updated_at":"2025-03-15T13:16:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-15T13:16:49Z","updated_at":"2025-04-04T00:12:59Z","terms_conditions_url":null,"app_organization":{"id":6729,"name":"Kundan Karna","email":"kundan.karna1994@gmail.com","website":"","country_code":"NP","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-03-18T16:53:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-03-18T15:59:40Z","owner_id":269519,"author_name":"Kundan Karna","author_email":"kundan.karna1994@gmail.com","author_url":"https://www.linkedin.com/in/kundan-karna/","short_description":"Create, edit, and manage macro templates directly within your Zendesk tickets!","long_description":"\u003ch3\u003eSimplify your Zendesk workflow with Macro Templates!\u003c/h3\u003e\n\n\u003cp\u003eMacro Templates helps support teams streamline ticket responses by enabling them to create, edit, and manage macro templates directly within Zendesk tickets. This app allows you to instantly copy a template to a ticket comment, making ticket management quicker and more efficient. \u003c/p\u003e\n\n\u003ch4\u003eKey Features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate and Edit Templates\u003c/strong\u003e – Easily create, edit, and delete macro templates without leaving the ticket. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCopy to Comment\u003c/strong\u003e – Instantly copy a template to the comment section of the ticket. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTemplate Creator\u003c/strong\u003e – Includes advanced features such as image insertion from URLs, table formatting, and more. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrevious Template Selector\u003c/strong\u003e – Quickly access and reuse previous templates. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk Placeholder Selector\u003c/strong\u003e – Select Zendesk placeholders to enhance your templates. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Macro Templates, enhance your support team\u0026#39;s productivity and keep your Zendesk workflow organized and efficient!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install Macro Templates\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to install and start using Macro Templates in your Zendesk account. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Install the app\u003c/strong\u003e \u003cbr\u003e\n- Click the \u003cstrong\u003eInstall\u003c/strong\u003e button on the Zendesk Marketplace. \u003cbr\u003e\n- Select the Zendesk account where you want to install the app. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Access Macro Templates\u003c/strong\u003e \u003cbr\u003e\n- Open any ticket in Zendesk. \u003cbr\u003e\n- Find the \u003cstrong\u003eMacro Templates\u003c/strong\u003e app in the ticket sidebar. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Create and Manage Templates\u003c/strong\u003e \u003cbr\u003e\n- Use the app\u0026#39;s interface to create, edit, and delete macro templates directly in the ticket. \u003cbr\u003e\n- Select templates from the previous templates list and copy them to the ticket comment. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Advanced Template Features\u003c/strong\u003e \u003cbr\u003e\n- Use the template creator to insert images from URLs, create tables, and select Zendesk placeholders for a personalized response. \u003c/p\u003e\n\n\u003cp\u003eSimplify your ticket management and enhance response efficiency with Macro Templates!\u003c/p\u003e\n","raw_long_description":"### Simplify your Zendesk workflow with Macro Templates! \n\nMacro Templates helps support teams streamline ticket responses by enabling them to create, edit, and manage macro templates directly within Zendesk tickets. This app allows you to instantly copy a template to a ticket comment, making ticket management quicker and more efficient. \n\n#### Key Features: \n\n* **Create and Edit Templates** – Easily create, edit, and delete macro templates without leaving the ticket. \n* **Copy to Comment** – Instantly copy a template to the comment section of the ticket. \n* **Template Creator** – Includes advanced features such as image insertion from URLs, table formatting, and more. \n* **Previous Template Selector** – Quickly access and reuse previous templates. \n* **Zendesk Placeholder Selector** – Select Zendesk placeholders to enhance your templates. \n\nWith Macro Templates, enhance your support team's productivity and keep your Zendesk workflow organized and efficient!","raw_installation_instructions":"### How to install Macro Templates \n\nFollow these steps to install and start using Macro Templates in your Zendesk account. \n\n**1. Install the app** \n- Click the **Install** button on the Zendesk Marketplace. \n- Select the Zendesk account where you want to install the app. \n\n**2. Access Macro Templates** \n- Open any ticket in Zendesk. \n- Find the **Macro Templates** app in the ticket sidebar. \n\n**3. Create and Manage Templates** \n- Use the app's interface to create, edit, and delete macro templates directly in the ticket. \n- Select templates from the previous templates list and copy them to the ticket comment. \n\n**4. Advanced Template Features** \n- Use the template creator to insert images from URLs, create tables, and select Zendesk placeholders for a personalized response. \n\nSimplify your ticket management and enhance response efficiency with Macro Templates!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1114875.apps.zdusercontent.com/1114875/assets/1742284116-ec72709fdbd8bc4575c748d9de4eedff/logo-small.png","large_icon":"https://1114875.apps.zdusercontent.com/1114875/assets/1742284116-ec72709fdbd8bc4575c748d9de4eedff/logo.png","screenshots":["https://1114875.apps.zdusercontent.com/1114875/assets/1742284116-ec72709fdbd8bc4575c748d9de4eedff/screenshot-0.png","https://1114875.apps.zdusercontent.com/1114875/assets/1742284116-ec72709fdbd8bc4575c748d9de4eedff/screenshot-1.png","https://1114875.apps.zdusercontent.com/1114875/assets/1742284116-ec72709fdbd8bc4575c748d9de4eedff/screenshot-2.png"],"installation_count":22},{"id":1115148,"name":"Notifier","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3191024,"app_id":1115148,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-17T07:10:08Z","updated_at":"2025-03-17T07:10:08Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4994,"entity_id":1115148,"app_id":1115148,"amount":2900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R2BjdDY9zFFpkH2xhsvpF0L","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1489,"cost_type":"CostStripe","active":true,"created_at":"2025-03-17T07:10:09.000Z","updated_at":"2025-12-12T19:22:27.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":3,"average":4,"count":{"2":1,"4":1,"5":1,"1":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-90015125-3","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-17T07:10:07Z","updated_at":"2025-12-12T19:22:29Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[1,7],"date_published":"2025-03-18T19:12:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background"],"last_update_time":"2025-12-12T19:22:25Z","owner_id":269519,"author_name":"OAPPS","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"Notify agents instantly: pop-ups, web push alerts \u0026 team broadcasts.","long_description":"\u003cp\u003eDo you support customers via messengers where quick replies are expected? Do your agents multitask and handle multiple tickets at once? Are they wasting time clicking through ticket tabs to find updates? Do you need instant ticket updates without relying on email notifications?\u003c/p\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eNotifier\u003c/strong\u003e, your agents receive \u003cstrong\u003ein-browser pop-ups\u003c/strong\u003e, \u003cstrong\u003eweb push notifications\u003c/strong\u003e and \u003cstrong\u003esound notifications\u003c/strong\u003e for important ticket updates. It’s easy to install and works seamlessly — no extra configurations or external apps required.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Ticket Notifications\u003c/strong\u003e – Notify agents instantly when a ticket is updated, ensuring they never miss important changes.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBroadcast Announcements\u003c/strong\u003e – Admins can send key messages to all agents or specific groups, keeping the team informed.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Ticket Updates\u003c/strong\u003e – Use Zendesk triggers to notify agents about specific events, such as a \u003cstrong\u003epositive CSAT\u003c/strong\u003e, a \u003cstrong\u003eprivate note\u003c/strong\u003e, or any other update crucial to your workflow.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotifier is free if you are using our social media integration channels.\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://www.zendesk.com/marketplace/partners/989/oappsio/\"\u003eFind our apps here\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, specializing in:\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eBuilding apps\u003c/strong\u003e for Zendesk\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eImplementing Zendesk\u003c/strong\u003e solutions\u003cbr\u003e\u003cbr\u003e\n- \u003cstrong\u003eData migration projects\u003c/strong\u003e for Zendesk customers  \u003c/p\u003e\n\n\u003cp\u003eLearn more about our work at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e. \u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor annual payment options or if you do not have a credit card, contact us via our \u003ca href=\"https://zendesk.oapps.io\"\u003ehelp center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003cbr\u003e\u003cbr\u003e\n🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eData stored: notifications text, username.\u003c/li\u003e\n\u003cli\u003e  Retention: 24 hours.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Guide\u003c/h2\u003e\n\n\u003cp\u003eTo start receiving notifications, follow these steps:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e – Click \u0026quot;Install\u0026quot; in the Zendesk Marketplace. You may be prompted to enter your credit card details, but you will only be charged if you continue using the app after the free trial ends. You can uninstall it anytime.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf you prefer to install the app \u003cstrong\u003ewithout a credit card\u003c/strong\u003e, use the \u003cstrong\u003eNOCC\u003c/strong\u003e coupon during checkout.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGrant permissions\u003c/strong\u003e – After installation, click the \u003cstrong\u003eNotifier\u003c/strong\u003e icon in the top bar to grant the necessary permissions.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable web push notifications\u003c/strong\u003e (optional) – If you want to receive notifications even when your browser is closed, go to \u003cstrong\u003eNotifier Widget → Settings → Browser Web Push\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake sure your browser allows pop-ups and follow the on-screen instructions.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTest notifications\u003c/strong\u003e – Assign the ticket to yourself and receive notifications when the requester updates it.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFollow the full guide \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/sections/360003568380-Notifier\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eExperiencing issues? \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e - we\u0026#39;re happy to assist!\u003c/p\u003e\n","raw_long_description":"Do you support customers via messengers where quick replies are expected? Do your agents multitask and handle multiple tickets at once? Are they wasting time clicking through ticket tabs to find updates? Do you need instant ticket updates without relying on email notifications?\r\n\r\nWith **Notifier**, your agents receive **in-browser pop-ups**, **web push notifications** and **sound notifications** for important ticket updates. It’s easy to install and works seamlessly — no extra configurations or external apps required.\r\n\r\n### Key Features  \r\n\r\n- **Real-time Ticket Notifications** – Notify agents instantly when a ticket is updated, ensuring they never miss important changes.  \r\n- **Broadcast Announcements** – Admins can send key messages to all agents or specific groups, keeping the team informed.  \r\n- **Custom Ticket Updates** – Use Zendesk triggers to notify agents about specific events, such as a **positive CSAT**, a **private note**, or any other update crucial to your workflow.  \r\n\r\n**Notifier is free if you are using our social media integration channels.**\r\n[Find our apps here](https://www.zendesk.com/marketplace/partners/989/oappsio/)\r\n\r\n### About OAPPS LLC  \r\n\r\nOAPPS has been a **Zendesk partner since 2015**, specializing in:  \r\n- **Building apps** for Zendesk  \r\n- **Implementing Zendesk** solutions  \r\n- **Data migration projects** for Zendesk customers  \r\n\r\nLearn more about our work at **[OAPPS.io](https://oapps.io)**. \r\n\r\n### Support  \r\nFor annual payment options or if you do not have a credit card, contact us via our [help center](https://zendesk.oapps.io).\r\n\r\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.  \r\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\r\n\r\n### Data Handling \u0026 Privacy\r\n- Data stored: notifications text, username.\r\n-\tRetention: 24 hours.\r\n\r\n**[Privacy policy](https://oapps.io/en/terms/privacy)**\r\n\r\n---","raw_installation_instructions":"## Installation Guide  \r\n\r\nTo start receiving notifications, follow these steps:  \r\n\r\n- **Install the app** – Click \"Install\" in the Zendesk Marketplace. You may be prompted to enter your credit card details, but you will only be charged if you continue using the app after the free trial ends. You can uninstall it anytime.  \r\n   - If you prefer to install the app **without a credit card**, use the **NOCC** coupon during checkout.\r\n\r\n- **Grant permissions** – After installation, click the **Notifier** icon in the top bar to grant the necessary permissions.  \r\n\r\n- **Enable web push notifications** (optional) – If you want to receive notifications even when your browser is closed, go to **Notifier Widget → Settings → Browser Web Push**.  \r\n   - Make sure your browser allows pop-ups and follow the on-screen instructions.  \r\n\r\n- **Test notifications** – Assign the ticket to yourself and receive notifications when the requester updates it.  \r\n\r\nFollow the full guide **[Help Center](https://zendesk.oapps.io/hc/en-us/sections/360003568380-Notifier)**.  \r\n\r\n---\r\n\r\n### Need Help?  \r\n\r\nExperiencing issues? **[Contact us](https://zendesk.oapps.io/hc/en-us/)** - we're happy to assist!","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1115148.apps.zdusercontent.com/1115148/assets/1765467669-16553879ae542af4cbd09ea32e6428d0/logo-small.png","large_icon":"https://1115148.apps.zdusercontent.com/1115148/assets/1765467669-16553879ae542af4cbd09ea32e6428d0/logo.png","screenshots":["https://1115148.apps.zdusercontent.com/1115148/assets/1765467669-16553879ae542af4cbd09ea32e6428d0/screenshot-0.png","https://1115148.apps.zdusercontent.com/1115148/assets/1765467669-16553879ae542af4cbd09ea32e6428d0/screenshot-1.png","https://1115148.apps.zdusercontent.com/1115148/assets/1765467669-16553879ae542af4cbd09ea32e6428d0/screenshot-2.png"],"installation_count":6},{"id":1115736,"name":"Time Zones","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3192518,"app_id":1115736,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-18T20:02:38Z","updated_at":"2025-03-18T20:02:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5009,"entity_id":1115736,"app_id":1115736,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-18T20:02:39.000Z","updated_at":"2025-03-18T20:02:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-18T20:02:37Z","updated_at":"2025-04-04T00:13:00Z","terms_conditions_url":null,"app_organization":{"id":6862,"name":"Two Thumb Apps","email":"twothumbapps@gmail.com","website":"https://twothumbapps.com","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2025-03-18T20:03:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-03-18T20:02:37Z","owner_id":269519,"author_name":"Two Thumb Apps","author_email":"twothumbapps@gmail.com","author_url":"https://www.twothumbapps.com/","short_description":"Powerful time zone converter for Zendesk.","long_description":"\u003ch2\u003eSimplify Global Support with Time Zone Conversion\u003c/h2\u003e\n\n\u003cp\u003eEnhance your support operations with our powerful time zone converter app. Perfect for support teams, managers, and agents who work with customers across different time zones: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstantly convert times\u003c/strong\u003e between customer and agent locations without leaving Zendesk \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSchedule meetings efficiently\u003c/strong\u003e by finding optimal times that work for all parties \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAvoid confusion\u003c/strong\u003e by clearly displaying local times for both you and your customers \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith a simple, intuitive interface, you can convert time zones in \u003cstrong\u003eseconds\u003c/strong\u003e, eliminating the frustration of scheduling across global time differences. \u003cstrong\u003eSave time, reduce miscommunication, and provide more accurate support.\u003c/strong\u003e \u003c/p\u003e\n\n\u003ch2\u003eAbout Two Thumb Apps\u003c/h2\u003e\n\n\u003cp\u003eFounded in 2024, Two Thumb Apps builds tools based on \u003cstrong\u003eyears of real-world experience\u003c/strong\u003e supporting customers with Zendesk. With efficiency, accuracy, and agent experience in mind, we strive to make a \u003cstrong\u003emeaningful impact\u003c/strong\u003e on how your team operates. \u003c/p\u003e\n\n\u003cp\u003eFor more information, visit our website: \u003ca href=\"https://www.twothumbapps.com/\"\u003eTwo Thumb Apps\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started with our Time Zone Converter is quick and easy: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eClick Install\u003c/strong\u003e in the Zendesk Marketplace to add the app to your instance \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the settings page\u003c/strong\u003e in the left sidebar to automatically create the organization time zone field \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet the time zone\u003c/strong\u003e for user and organization profiles \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart converting times\u003c/strong\u003e immediately with no additional configuration needed \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more detailed app guides visit our website: \u003ca href=\"https://www.twothumbapps.com\"\u003eTwo Thumb Apps\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Simplify Global Support with Time Zone Conversion \n\nEnhance your support operations with our powerful time zone converter app. Perfect for support teams, managers, and agents who work with customers across different time zones: \n\n* **Instantly convert times** between customer and agent locations without leaving Zendesk \n* **Schedule meetings efficiently** by finding optimal times that work for all parties \n* **Avoid confusion** by clearly displaying local times for both you and your customers \n\nWith a simple, intuitive interface, you can convert time zones in **seconds**, eliminating the frustration of scheduling across global time differences. **Save time, reduce miscommunication, and provide more accurate support.** \n\n## About Two Thumb Apps \n\nFounded in 2024, Two Thumb Apps builds tools based on **years of real-world experience** supporting customers with Zendesk. With efficiency, accuracy, and agent experience in mind, we strive to make a **meaningful impact** on how your team operates. \n\nFor more information, visit our website: [Two Thumb Apps](https://www.twothumbapps.com/)","raw_installation_instructions":"Getting started with our Time Zone Converter is quick and easy: \n\n1. **Click Install** in the Zendesk Marketplace to add the app to your instance \n2. **Open the settings page** in the left sidebar to automatically create the organization time zone field \n3. **Set the time zone** for user and organization profiles \n4. **Start converting times** immediately with no additional configuration needed \n\nFor more detailed app guides visit our website: [Two Thumb Apps](https://www.twothumbapps.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1115736.apps.zdusercontent.com/1115736/assets/1742328136-e34759528633776db0b0f670af01611d/logo-small.png","large_icon":"https://1115736.apps.zdusercontent.com/1115736/assets/1742328136-e34759528633776db0b0f670af01611d/logo.png","screenshots":["https://1115736.apps.zdusercontent.com/1115736/assets/1742328136-e34759528633776db0b0f670af01611d/screenshot-0.png","https://1115736.apps.zdusercontent.com/1115736/assets/1742328136-e34759528633776db0b0f670af01611d/screenshot-1.png","https://1115736.apps.zdusercontent.com/1115736/assets/1742328136-e34759528633776db0b0f670af01611d/screenshot-2.png"],"installation_count":15},{"id":1116367,"name":"Calculator","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3194100,"app_id":1116367,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-20T17:02:46Z","updated_at":"2025-03-20T17:02:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5013,"entity_id":1116367,"app_id":1116367,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-20T17:02:47.000Z","updated_at":"2025-03-20T17:02:47.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-20T17:02:45Z","updated_at":"2025-11-18T22:13:48Z","terms_conditions_url":null,"app_organization":{"id":6878,"name":"ZenSuite","email":"support@zensuite.co","website":"www.zensuite.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-03-21T16:41:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-18T22:13:45Z","owner_id":269519,"author_name":"ZenSuite","author_email":"support@911freelance.com","author_url":"https://www.911freelance.com","short_description":"A fast, simple, and iOS-style calculator for Zendesk.","long_description":"\u003cp\u003eThe Calculator app provides a fast, intuitive calculator directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eDesigned for agents, it supports \u003cstrong\u003ePEMDAS\u003c/strong\u003e (Parentheses, Exponents, Multiplication, Division, Addition, and Subtraction) and handles multi-step operations with real-time accuracy.\u003c/p\u003e\n\n\u003cp\u003eThe app resizes dynamically within the Zendesk interface, ensuring a seamless and responsive experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupports PEMDAS and multi-step calculations.\u003c/li\u003e\n\u003cli\u003eClean, iOS-style interface built for clarity and speed.\u003c/li\u003e\n\u003cli\u003eFast, real-time performance within Zendesk.\u003c/li\u003e\n\u003cli\u003eAutomatically resizes to fit the Zendesk sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCalculator does not store, transmit, or process any ticket content, personal data, or customer information. All calculations are performed locally inside the Zendesk interface. No data ever leaves your Zendesk instance or is shared externally.\u003c/p\u003e\n\n\u003cp\u003eLearn more in our \u003ca href=\"https://www.zensuite.co/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy use Calculator?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEfficiency:\u003c/strong\u003e Perform quick calculations without switching tabs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccuracy:\u003c/strong\u003e Reliable, order-of-operations math for precise results.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConvenience:\u003c/strong\u003e Always accessible in your Zendesk workspace.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout ZenSuite:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCalculator is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\u003c/p\u003e\n\n\u003cp\u003eOur mission is to provide useful, high-quality apps that are 100% free.\u003c/p\u003e\n\n\u003cp\u003eLearn more and explore our free tools at \u003ca href=\"https://www.zensuite.co\"\u003ewww.zensuite.co\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app to add it to your Zendesk ticket sidebar. No additional configuration is required.\u003c/p\u003e\n","raw_long_description":"The Calculator app provides a fast, intuitive calculator directly inside Zendesk.\n\nDesigned for agents, it supports **PEMDAS** (Parentheses, Exponents, Multiplication, Division, Addition, and Subtraction) and handles multi-step operations with real-time accuracy.\n\nThe app resizes dynamically within the Zendesk interface, ensuring a seamless and responsive experience.\n\n**Key features:**\n\n- Supports PEMDAS and multi-step calculations.\n- Clean, iOS-style interface built for clarity and speed.\n- Fast, real-time performance within Zendesk.\n- Automatically resizes to fit the Zendesk sidebar.\n\n**Data \u0026 Privacy:**\n\nCalculator does not store, transmit, or process any ticket content, personal data, or customer information. All calculations are performed locally inside the Zendesk interface. No data ever leaves your Zendesk instance or is shared externally.\n\nLearn more in our [Privacy Policy](https://www.zensuite.co/privacy).\n\n**Why use Calculator?**\n\n- **Efficiency:** Perform quick calculations without switching tabs.\n- **Accuracy:** Reliable, order-of-operations math for precise results.\n- **Convenience:** Always accessible in your Zendesk workspace.\n\n**About ZenSuite:**\n\nCalculator is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\n\nOur mission is to provide useful, high-quality apps that are 100% free.\n\nLearn more and explore our free tools at [www.zensuite.co](https://www.zensuite.co).","raw_installation_instructions":"Install the app to add it to your Zendesk ticket sidebar. No additional configuration is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1116367.apps.zdusercontent.com/1116367/assets/1763477130-72c81b3fa91bd00f15a26b5fcb7f23e2/logo-small.png","large_icon":"https://1116367.apps.zdusercontent.com/1116367/assets/1763477130-72c81b3fa91bd00f15a26b5fcb7f23e2/logo.png","screenshots":["https://1116367.apps.zdusercontent.com/1116367/assets/1763477130-72c81b3fa91bd00f15a26b5fcb7f23e2/screenshot-0.png","https://1116367.apps.zdusercontent.com/1116367/assets/1763477130-72c81b3fa91bd00f15a26b5fcb7f23e2/screenshot-1.png","https://1116367.apps.zdusercontent.com/1116367/assets/1763477130-72c81b3fa91bd00f15a26b5fcb7f23e2/screenshot-2.png"],"installation_count":25},{"id":1117113,"name":"Zoho Lens AR Remote Assistance","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3195794,"app_id":1117113,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-24T06:16:33Z","updated_at":"2025-03-24T06:16:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3195793,"app_id":1117113,"name":"dc","kind":"text","required":true,"position":1,"created_at":"2025-03-24T06:16:33Z","updated_at":"2025-03-24T06:16:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5018,"entity_id":1117113,"app_id":1117113,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-24T06:16:35.000Z","updated_at":"2025-03-24T06:16:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-24T06:16:32Z","updated_at":"2025-04-07T19:20:46Z","terms_conditions_url":null,"app_organization":{"id":6886,"name":"Zoho Corporation Pvt Ltd","email":"support@zoholens.com","website":"https://zoho.com/lens","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,4,5,2,6,9],"date_published":"2025-04-07T19:20:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","nav_bar","organization_sidebar","modal"],"last_update_time":"2025-04-07T19:20:01Z","owner_id":269519,"author_name":"Zoho Lens","author_email":"support@zoholens.com","author_url":"https://lens.zoho.com","short_description":"Initiate Zoho Lens remote assistance from Zendesk tickets for real-time support.","long_description":"\u003cp\u003eZoho Lens is an augmented reality (AR) remote assistance solution that enables technicians to resolve issues faster with live video streaming, annotation tools, and hands-free guidance.\u003c/p\u003e\n\n\u003cp\u003eThe Zoho Lens integration with Zendesk empowers technicians to provide augmented reality (AR) remote assistance directly from Zendesk support tickets. This integration boosts productivity, enhances customer satisfaction, and simplifies complex issue resolution with real-time visual collaboration\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReal-time visual support: Technicians can diagnose and resolve issues accurately with live AR-based assistance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSeamless session management: Schedule and start remote assistance sessions directly from Zendesk tickets, reducing response times.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetailed session reports: Access logs, session duration, and notes for future reference.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEfficient ticket updates: Automatically update ticket statuses after session completion to maintain an organized support workflow.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zoho.com/lens/signup.html?src=Zendesk\"\u003eSign up\u003c/a\u003e now and explore the features.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e You should have a Zoho Lens account to get started with \u003ca href=\"https://www.zoho.com/lens/signup.html?src=Zendesk\"\u003e15-day free evaluation\u003c/a\u003e to enable Zendesk integration. It would help you provide visual remote assistance a lot easier right from your tickets.\u003c/p\u003e\n\n\u003ch2\u003eTo Configure Zendesk in Zoho Lens\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eLog in to \u003ca href=\"https://lens.zoho.com\"\u003eZoho Lens\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u003cstrong\u003eSettings\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn settings, goto \u003cstrong\u003eIntegrations\u0026gt;Apps\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for Zendesk support and click \u003cstrong\u003eCONFIGURE\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the sub-domain and click \u003cstrong\u003eENABLE\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow enter your Zendesk credentials and click \u003cstrong\u003eSign In\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTo Install Zoho Lens\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall Zoho Lens from Zendesk \u003cstrong\u003eMarketplace\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can initiate an AR remote assistance session directly from the ticket\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Zoho Lens is an augmented reality (AR) remote assistance solution that enables technicians to resolve issues faster with live video streaming, annotation tools, and hands-free guidance.\n\nThe Zoho Lens integration with Zendesk empowers technicians to provide augmented reality (AR) remote assistance directly from Zendesk support tickets. This integration boosts productivity, enhances customer satisfaction, and simplifies complex issue resolution with real-time visual collaboration\n\n## Key features\n\n* Real-time visual support: Technicians can diagnose and resolve issues accurately with live AR-based assistance.\n\n* Seamless session management: Schedule and start remote assistance sessions directly from Zendesk tickets, reducing response times.\n\n* Detailed session reports: Access logs, session duration, and notes for future reference.\n\n* Efficient ticket updates: Automatically update ticket statuses after session completion to maintain an organized support workflow.\n\n[Sign up](https://www.zoho.com/lens/signup.html?src=Zendesk) now and explore the features.","raw_installation_instructions":"**Note:** You should have a Zoho Lens account to get started with [15-day free evaluation](https://www.zoho.com/lens/signup.html?src=Zendesk) to enable Zendesk integration. It would help you provide visual remote assistance a lot easier right from your tickets.\n\n\n## To Configure Zendesk in Zoho Lens\n\n- Log in to [Zoho Lens](https://lens.zoho.com)\n\n- Navigate to **Settings**\n\n- In settings, goto **Integrations\u003eApps**\n\n- Search for Zendesk support and click **CONFIGURE**\n\n- Enter the sub-domain and click **ENABLE**\n\n- Now enter your Zendesk credentials and click **Sign In**\n\n\n## To Install Zoho Lens\n\n- Install Zoho Lens from Zendesk **Marketplace**\n\n- You can initiate an AR remote assistance session directly from the ticket","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1117113.apps.zdusercontent.com/1117113/assets/1744045947-47ec375cd6679a78157092096dc8a328/logo-small.png","large_icon":"https://1117113.apps.zdusercontent.com/1117113/assets/1744045947-47ec375cd6679a78157092096dc8a328/logo.png","screenshots":["https://1117113.apps.zdusercontent.com/1117113/assets/1744045947-47ec375cd6679a78157092096dc8a328/screenshot-0.png","https://1117113.apps.zdusercontent.com/1117113/assets/1744045947-47ec375cd6679a78157092096dc8a328/screenshot-1.png","https://1117113.apps.zdusercontent.com/1117113/assets/1744045947-47ec375cd6679a78157092096dc8a328/screenshot-2.png"],"installation_count":6},{"id":1117159,"name":"Reply Assistant","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3195914,"app_id":1117159,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-24T09:32:40Z","updated_at":"2025-03-24T09:32:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5019,"entity_id":1117159,"app_id":1117159,"amount":990,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1R67GYBDwHQ6ASWt0H7gWSmY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HDaFsBDwHQ6ASWt","cost_id":1492,"cost_type":"CostStripe","active":true,"created_at":"2025-03-24T09:32:42.000Z","updated_at":"2025-03-24T09:32:42.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-24T09:32:40Z","updated_at":"2025-04-04T17:02:02Z","terms_conditions_url":"https://getassist.co/terms.html","app_organization":{"id":3217,"name":"Assist Apps","email":"hello@getassist.co","website":"https://getassist.co","country_code":"PH","stripe_account_id":"acct_1HDaFsBDwHQ6ASWt","state":null},"locations":[10],"date_published":"2025-04-04T17:02:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_editor"],"last_update_time":"2025-04-03T18:34:25Z","owner_id":269519,"author_name":"Assist Apps","author_email":"hello@assistapps.co","author_url":"https://getassist.co","short_description":"Generate AI-powered replies based on ticket history in Zendesk.","long_description":"\u003ch2\u003eReply Assistant for Zendesk\u003c/h2\u003e\n\n\u003ch3\u003eDescription\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eReply Assistant\u003c/strong\u003e empowers agents by using AI to generate smart, context-aware replies based on ticket history. With instant response generation and built-in customization, agents can refine AI-suggested replies before sending them. Available directly in the ticket editor, Reply Assistant helps streamline workflows and improve response efficiency while ensuring customer data remains secure.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReply for Me\u003c/strong\u003e: AI can automatically generate replies on behalf of the agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI-Powered Replies\u003c/strong\u003e: Generate full responses based on an agent\u0026#39;s response thought and ticket history.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgent Customization\u003c/strong\u003e: Edit and refine AI-generated replies before adding a comment.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eResponse Rating\u003c/strong\u003e: Agents can rate replies to improve future recommendations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFast \u0026amp; Efficient\u003c/strong\u003e: Get AI-generated responses instantly to reduce resolution time.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Integration\u003c/strong\u003e: Available in the ticket editor for easy access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePrivacy First\u003c/strong\u003e: No sensitive customer data is stored, ensuring security and compliance.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBenefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSave Time\u003c/strong\u003e: Reduce response time with AI-generated replies tailored to ticket history.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhance Consistency\u003c/strong\u003e: Maintain a unified brand voice across all agent responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove Agent Productivity\u003c/strong\u003e: Let AI handle repetitive responses while agents focus on complex queries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptimize Workflows\u003c/strong\u003e: Quickly edit and refine responses without leaving the ticket editor.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eHow To Install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eVisit the Zendesk Marketplace and locate \u003cstrong\u003eReply Assistant\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Install\u0026quot; and follow the on-screen instructions.\u003c/li\u003e\n\u003cli\u003eClick on the \u003cstrong\u003eReply Assistant\u003c/strong\u003e icon in the Ticket Editor to start using the app.\u003c/li\u003e\n\u003cli\u003eStart using AI-powered replies to enhance your customer support experience!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor assistance or questions, please contact our support team at hello@assistapps.co.\u003c/p\u003e\n","raw_long_description":"## Reply Assistant for Zendesk\n\n### Description\n\n**Reply Assistant** empowers agents by using AI to generate smart, context-aware replies based on ticket history. With instant response generation and built-in customization, agents can refine AI-suggested replies before sending them. Available directly in the ticket editor, Reply Assistant helps streamline workflows and improve response efficiency while ensuring customer data remains secure.\n\n### Key Features\n\n- **Reply for Me**: AI can automatically generate replies on behalf of the agent.\n\n- **AI-Powered Replies**: Generate full responses based on an agent's response thought and ticket history.\n- **Agent Customization**: Edit and refine AI-generated replies before adding a comment.\n- **Response Rating**: Agents can rate replies to improve future recommendations.\n- **Fast \u0026 Efficient**: Get AI-generated responses instantly to reduce resolution time.\n- **Seamless Integration**: Available in the ticket editor for easy access.\n- **Privacy First**: No sensitive customer data is stored, ensuring security and compliance.\n\n### Benefits\n\n- **Save Time**: Reduce response time with AI-generated replies tailored to ticket history.\n- **Enhance Consistency**: Maintain a unified brand voice across all agent responses.\n- **Improve Agent Productivity**: Let AI handle repetitive responses while agents focus on complex queries.\n- **Optimize Workflows**: Quickly edit and refine responses without leaving the ticket editor.","raw_installation_instructions":"### How To Install\n\n1. Visit the Zendesk Marketplace and locate **Reply Assistant**.\n2. Click \"Install\" and follow the on-screen instructions.\n3. Click on the **Reply Assistant** icon in the Ticket Editor to start using the app.\n4. Start using AI-powered replies to enhance your customer support experience!\n\n### Support\n\nFor assistance or questions, please contact our support team at hello@assistapps.co.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1117159.apps.zdusercontent.com/1117159/assets/1743570109-a791573b40ce38a74ab9bd69c99088f7/logo-small.png","large_icon":"https://1117159.apps.zdusercontent.com/1117159/assets/1743570109-a791573b40ce38a74ab9bd69c99088f7/logo.png","screenshots":["https://1117159.apps.zdusercontent.com/1117159/assets/1743570109-a791573b40ce38a74ab9bd69c99088f7/screenshot-0.png","https://1117159.apps.zdusercontent.com/1117159/assets/1743570109-a791573b40ce38a74ab9bd69c99088f7/screenshot-1.png","https://1117159.apps.zdusercontent.com/1117159/assets/1743570109-a791573b40ce38a74ab9bd69c99088f7/screenshot-2.png"],"installation_count":0},{"id":1117340,"name":"Kanban","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3196412,"app_id":1117340,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-25T00:44:04Z","updated_at":"2025-03-25T00:44:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3391787,"app_id":1117340,"name":"configured_nav_bar","kind":"checkbox","required":false,"position":1,"created_at":"2025-10-27T03:37:04Z","updated_at":"2025-10-27T03:37:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5020,"entity_id":1117340,"app_id":1117340,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1R6LXUAZDoXLnkLxvstLhDtZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1493,"cost_type":"CostStripe","active":false,"created_at":"2025-03-25T00:44:06.000Z","updated_at":"2025-03-25T00:44:06.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5464,"entity_id":1117340,"app_id":1117340,"amount":500,"name":"12 Dec 2025","description":"\u003cp\u003e.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1ScwRdAZDoXLnkLxczGLW3U6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1596,"cost_type":"CostStripe","active":true,"created_at":"2025-12-12T17:15:47.000Z","updated_at":"2025-12-12T17:15:47.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-25T00:44:03Z","updated_at":"2026-03-16T20:37:30Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,1],"date_published":"2025-10-22T17:45:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar"],"last_update_time":"2026-03-16T20:37:26Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Manage projects by moving tickets around like cards","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eManage tickets visually with Kanban for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eA better way to plan, prioritize, and deliver — without leaving Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eSweetHawk’s \u003cstrong\u003eKanban app\u003c/strong\u003e transforms your Zendesk tickets into clear, visual boards that help teams stay organized and focused. Build unlimited Kanban boards and define your workflow using any Zendesk dropdown field — turning complex queues into a drag-and-drop experience that keeps everyone aligned.  \u003c/p\u003e\n\n\u003cp\u003eHaving Kanban available in the Zendesk top bar means you can update cards and tickets simultaneously. Move cards between columns to instantly update the linked dropdown field, keeping your data accurate and your workflows flowing.  \u003c/p\u003e\n\n\u003cp\u003eWhether you’re managing tickets, planning projects, mapping SLAs, or brainstorming ideas, Kanban gives you the flexibility to visualize and control your work directly in Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eWith full translations such as \u003cstrong\u003ePortuguese, German, Dutch, Spanish, and Japanese\u003c/strong\u003e, Kanban ensures a smooth experience for global teams.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/kanban?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=kanban_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/kanban_for_zendesk_video.png\" alt=\"Play Kanban video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBuild unlimited Kanban boards\u003c/strong\u003e – create as many boards as you need for teams, projects, or workflows.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom columns\u003c/strong\u003e – use any Zendesk dropdown field to define your columns and stages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrag \u0026amp; drop simplicity\u003c/strong\u003e – moving a card between columns instantly updates the underlying dropdown field in Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate cards for anything\u003c/strong\u003e – add cards even without linking them to tickets, perfect for planning or conceptual stages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConvert ideas into action\u003c/strong\u003e – link cards to existing tickets later or create new tickets directly from templates.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTop-bar accessibility\u003c/strong\u003e – access Kanban right from Zendesk’s top bar to work seamlessly between cards and tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCollaborate and stay aligned\u003c/strong\u003e – visualize workload distribution and progress across teams.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Manage tickets visually with Kanban for Zendesk #\n\nA better way to plan, prioritize, and deliver — without leaving Zendesk.  \n\nSweetHawk’s **Kanban app** transforms your Zendesk tickets into clear, visual boards that help teams stay organized and focused. Build unlimited Kanban boards and define your workflow using any Zendesk dropdown field — turning complex queues into a drag-and-drop experience that keeps everyone aligned.  \n\nHaving Kanban available in the Zendesk top bar means you can update cards and tickets simultaneously. Move cards between columns to instantly update the linked dropdown field, keeping your data accurate and your workflows flowing.  \n\nWhether you’re managing tickets, planning projects, mapping SLAs, or brainstorming ideas, Kanban gives you the flexibility to visualize and control your work directly in Zendesk.  \n\nWith full translations such as **Portuguese, German, Dutch, Spanish, and Japanese**, Kanban ensures a smooth experience for global teams.  \n\n[![Play Kanban video](https://data.sweethawk.com/video_images/kanban_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/kanban?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=kanban_app\u0026utm_content=video_button)\n\n# Features #\n\n* **Build unlimited Kanban boards** – create as many boards as you need for teams, projects, or workflows.  \n* **Custom columns** – use any Zendesk dropdown field to define your columns and stages.  \n* **Drag \u0026 drop simplicity** – moving a card between columns instantly updates the underlying dropdown field in Zendesk.  \n* **Create cards for anything** – add cards even without linking them to tickets, perfect for planning or conceptual stages.  \n* **Convert ideas into action** – link cards to existing tickets later or create new tickets directly from templates.  \n* **Top-bar accessibility** – access Kanban right from Zendesk’s top bar to work seamlessly between cards and tickets.  \n* **Collaborate and stay aligned** – visualize workload distribution and progress across teams.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1117340.apps.zdusercontent.com/1117340/assets/1772330670-0c6212f69735cbc6505a15285cdb5257/logo-small.png","large_icon":"https://1117340.apps.zdusercontent.com/1117340/assets/1772330670-0c6212f69735cbc6505a15285cdb5257/logo.png","screenshots":["https://1117340.apps.zdusercontent.com/1117340/assets/1772330670-0c6212f69735cbc6505a15285cdb5257/screenshot-0.png","https://1117340.apps.zdusercontent.com/1117340/assets/1772330670-0c6212f69735cbc6505a15285cdb5257/screenshot-1.png","https://1117340.apps.zdusercontent.com/1117340/assets/1772330670-0c6212f69735cbc6505a15285cdb5257/screenshot-2.png"],"installation_count":129},{"id":1117405,"name":"Accoil for Support","state":"published","version":"2.1.3","framework_version":"2.0","parameters":[{"id":3196540,"app_id":1117405,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-25T07:49:13Z","updated_at":"2025-03-25T07:49:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5021,"entity_id":1117405,"app_id":1117405,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-25T07:49:15.000Z","updated_at":"2025-03-25T07:49:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-RES2S7V1KC","remote_installation_url":null,"products":["support","sell"],"categories":[{"id":50,"name":"AI and Bots"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-25T07:49:12Z","updated_at":"2026-01-29T07:05:22Z","terms_conditions_url":"https://www.accoil.com/terms","app_organization":{"id":6876,"name":"Accoil","email":"support@accoil.com","website":"https://www.accoilc.om","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3,5,16,18],"date_published":"2025-04-09T16:48:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.accoil.com/pricing"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-01-21T17:09:52Z","owner_id":269519,"author_name":"Accoil","author_email":"support@accoil.com","author_url":"https://www.accoil.com","short_description":"Track customer health based on real product usage.","long_description":"\u003ch3\u003eWhat is “customer health” in support?\u003c/h3\u003e\n\n\u003cp\u003eIt’s knowing which customers are thriving—and which ones need help—before they tell you.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccoil calculates health scores based on real product usage\u003c/strong\u003e, giving support teams clear, actionable insights right inside Zendesk Support:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee if a ticket is from a power user or someone new to your product.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnderstand how active a customer is across their team or account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSpot usage trends at a glance—improving, declining, or flat.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Accoil embedded in Zendesk Support, agents get instant context without switching tabs or chasing down data.\u003c/p\u003e\n\n\u003cp\u003eThis helps teams respond faster, personalize interactions, and \u003cstrong\u003eflag at-risk accounts before they churn\u003c/strong\u003e—all while working where they already are.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport smarter with insights that show how your customers are actually using your product.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.accoil.com/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=support\"\u003eLearn more\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.accoil.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003e\u003cstrong\u003eHow to Install Accoil\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSign up for an Accoil account\u003c/strong\u003e at \u003ca href=\"https://www.accoil.com/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=support\"\u003ewww.accoil.com\u003c/a\u003e and complete the setup.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce your account is ready, return to the \u003cstrong\u003eZendesk Marketplace\u003c/strong\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the installation steps to authorize Accoil for your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe Accoil app will appear in the \u003cstrong\u003econtact, and support ticket sidebars\u003c/strong\u003e, displaying \u003cstrong\u003ereal-time engagement insights\u003c/strong\u003e based on product usage.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed setup help, check our \u003ca href=\"https://help.accoil.com/\"\u003esupport page\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### What is “customer health” in support?\n\nIt’s knowing which customers are thriving—and which ones need help—before they tell you.\n\n**Accoil calculates health scores based on real product usage**, giving support teams clear, actionable insights right inside Zendesk Support:\n\n- See if a ticket is from a power user or someone new to your product.  \n- Understand how active a customer is across their team or account.  \n- Spot usage trends at a glance—improving, declining, or flat.  \n\nWith Accoil embedded in Zendesk Support, agents get instant context without switching tabs or chasing down data.\n\nThis helps teams respond faster, personalize interactions, and **flag at-risk accounts before they churn**—all while working where they already are.\n\n**Support smarter with insights that show how your customers are actually using your product.**\n\n[Learn more](https://www.accoil.com/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=support)\n\n[Privacy Policy](https://www.accoil.com/privacy)\n","raw_installation_instructions":"### **How to Install Accoil**  \n\n1. **Sign up for an Accoil account** at [www.accoil.com](https://www.accoil.com/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=support) and complete the setup.  \n2. Once your account is ready, return to the **Zendesk Marketplace** and click **Install**.  \n3. Follow the installation steps to authorize Accoil for your Zendesk account.  \n4. The Accoil app will appear in the **contact, and support ticket sidebars**, displaying **real-time engagement insights** based on product usage.  \n\nFor detailed setup help, check our [support page](https://help.accoil.com/).\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1117405.apps.zdusercontent.com/1117405/assets/1768352187-8f9a1fe6ca504408652058a46b126ccf/support/logo-small.png","large_icon":"https://1117405.apps.zdusercontent.com/1117405/assets/1768352187-8f9a1fe6ca504408652058a46b126ccf/support/logo.png","screenshots":["https://1117405.apps.zdusercontent.com/1117405/assets/1768352187-8f9a1fe6ca504408652058a46b126ccf/support/screenshot-0.png","https://1117405.apps.zdusercontent.com/1117405/assets/1768352187-8f9a1fe6ca504408652058a46b126ccf/support/screenshot-1.png","https://1117405.apps.zdusercontent.com/1117405/assets/1768352187-8f9a1fe6ca504408652058a46b126ccf/support/screenshot-2.png"],"installation_count":0},{"id":1117595,"name":"SATRDE Asset Manager","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3197085,"app_id":1117595,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-25T19:18:35Z","updated_at":"2025-03-25T19:18:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5022,"entity_id":1117595,"app_id":1117595,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6cvvDl1qSPxCGXKOPtQTHg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1JIwjvDl1qSPxCGX","cost_id":1494,"cost_type":"CostStripe","active":true,"created_at":"2025-03-25T19:18:37.000Z","updated_at":"2025-03-25T19:18:37.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-25T19:18:35Z","updated_at":"2026-09-08T13:40:13Z","terms_conditions_url":null,"app_organization":{"id":2473,"name":"SATRDE","email":"dustin@satrde.com","website":"https://www.satrde.com","country_code":"US","stripe_account_id":"acct_1JIwjvDl1qSPxCGX","state":"published"},"locations":[3,2],"date_published":"2025-04-02T18:06:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-04-02T18:06:00Z","owner_id":269519,"author_name":"SATRDE","author_email":"support@satrde.com","author_url":"https://www.satrde.com","short_description":"Download your assets, mass-edit, and view all assets tied to users on tickets","long_description":"\u003cp\u003eManage your assets utilizing custom objects in Zendesk—\u003cstrong\u003efree trial\u003c/strong\u003e.🚨\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eIntroducing the SATRDÉ Asset Manager\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eWith the SATRDÉ Asset Manager App, you can:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Easily view all your Zendesk Custom Objects\u003c/strong\u003e—no digging required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Easily download all assets\u003c/strong\u003e—into csv files.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- Mass edit your assets all from one screen.\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e- View and edit your assets belonging to your ticket requesters in the side bar app.\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWho is this for?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👉\u003cstrong\u003eAre you a Zendesk customer looking to streamline your asset management?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e👉\u003cstrong\u003eWant to see all assets tied to a ticket requester\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you answered “Yes”, the \u003cstrong\u003eSATRDÉ Asset Manager is for you!\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eIntuitive Dashboard:\u003c/strong\u003e Access a user-friendly dashboard to view all your custom objects.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMass Editing:\u003c/strong\u003e No longer do you have to maintain your assets via an updated csv to bulk upload. Filter between different assets and mass edit inline all from one screen.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequester Assets:\u003c/strong\u003e Quickly view all assets belonging to a requester to add additional workflow options to your asset requests through ticketing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFast Support via Chat:\u003c/strong\u003e Connect with our support team for immediate assistance.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQ\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I access the asset manager?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSimply install the app from the Zendesk Marketplace and view the navbar icon on the left-hand of your agent workspace.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there any additional cost to use the app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe SATRDÉ Asset Manager starts with a free trial.  Then its a monthly subscription cost.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long does the setup take?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSetup is a breeze—install the app, and you’re good to go in less than a minute.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow secure is my billing and account information?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eData security is our top priority. Here’s how we keep your information secure: \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eClient side APIs only\u003c/strong\u003e We use secure encryption protocols to protect your data. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eDo you provide support for your app?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAbsolutely! Reach out to the SATRDÉ support team via chat \u003cstrong\u003eand get faster response times\u003c/strong\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes the app work with all Zendesk accounts?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe SATRDÉ Asset Manager is designed to work with the latest version of custom objects.  Simply setup custom objects, download into csv files one at a time or all at once.  Additionally, there is a ticket sidebar component that will work with displaying assets tied to the ticket requester.  All you have to do is setup your custom object with a customer look up relationship field.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho are you guys?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSATRDÉ is a leading Zendesk Reseller and Premier Partner in North America. We’ve been helping businesses optimize their customer service platforms for over 6 years. Our mission is to make your Zendesk experience as smooth and efficient as possible.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eReady to simplify your asset management?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eInstall the \u003cstrong\u003eSATRDÉ Asset Manager app\u003c/strong\u003e now and take the hassle out of asset management.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and open the navigation bar window to get access to your Asset Manager.\u003c/p\u003e\n","raw_long_description":"Manage your assets utilizing custom objects in Zendesk—**free trial**.🚨\n\n## **Introducing the SATRDÉ Asset Manager**\n\nWith the SATRDÉ Asset Manager App, you can:\n\n**- Easily view all your Zendesk Custom Objects**—no digging required.\n\n**- Easily download all assets**—into csv files.\n\n**- Mass edit your assets all from one screen.** \n\n**- View and edit your assets belonging to your ticket requesters in the side bar app.**\n\n---\n\n## **Who is this for?**\n\n👉**Are you a Zendesk customer looking to streamline your asset management?**\n\n👉**Want to see all assets tied to a ticket requester**\n\nIf you answered “Yes”, the **SATRDÉ Asset Manager is for you!**\n\n---\n\n## **How does it work?**\n\n**Intuitive Dashboard:** Access a user-friendly dashboard to view all your custom objects.\n\n**Mass Editing:** No longer do you have to maintain your assets via an updated csv to bulk upload. Filter between different assets and mass edit inline all from one screen.\n\n**Requester Assets:** Quickly view all assets belonging to a requester to add additional workflow options to your asset requests through ticketing.\n\n**Fast Support via Chat:** Connect with our support team for immediate assistance.\n\n---\n\n## **FAQ**\n\n**How do I access the asset manager?**\n\n Simply install the app from the Zendesk Marketplace and view the navbar icon on the left-hand of your agent workspace.\n\n---\n\n**Is there any additional cost to use the app?**\n\nThe SATRDÉ Asset Manager starts with a free trial.  Then its a monthly subscription cost.\n\n ---\n\n**How long does the setup take?**\n\n Setup is a breeze—install the app, and you’re good to go in less than a minute.\n\n---\n\n**How secure is my billing and account information?**\n\n Data security is our top priority. Here’s how we keep your information secure: \n\n**Client side APIs only** We use secure encryption protocols to protect your data. \n\n---\n\n**Do you provide support for your app?**\n\n Absolutely! Reach out to the SATRDÉ support team via chat **and get faster response times**.\n\n ---\n\n**Does the app work with all Zendesk accounts?**\n\n The SATRDÉ Asset Manager is designed to work with the latest version of custom objects.  Simply setup custom objects, download into csv files one at a time or all at once.  Additionally, there is a ticket sidebar component that will work with displaying assets tied to the ticket requester.  All you have to do is setup your custom object with a customer look up relationship field.\n\n ---\n\n**Who are you guys?**\n\nSATRDÉ is a leading Zendesk Reseller and Premier Partner in North America. We’ve been helping businesses optimize their customer service platforms for over 6 years. Our mission is to make your Zendesk experience as smooth and efficient as possible.\n\n---\n\n## **Ready to simplify your asset management?** \n\n Install the **SATRDÉ Asset Manager app** now and take the hassle out of asset management.","raw_installation_instructions":"Install the app and open the navigation bar window to get access to your Asset Manager.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1117595.apps.zdusercontent.com/1117595/assets/1743617053-efa664762345a89d0f4b35e93ba6d742/logo-small.png","large_icon":"https://1117595.apps.zdusercontent.com/1117595/assets/1743617053-efa664762345a89d0f4b35e93ba6d742/logo.png","screenshots":["https://1117595.apps.zdusercontent.com/1117595/assets/1743617053-efa664762345a89d0f4b35e93ba6d742/screenshot-0.png","https://1117595.apps.zdusercontent.com/1117595/assets/1743617053-efa664762345a89d0f4b35e93ba6d742/screenshot-1.png","https://1117595.apps.zdusercontent.com/1117595/assets/1743617053-efa664762345a89d0f4b35e93ba6d742/screenshot-2.png"],"installation_count":0},{"id":1118387,"name":"Bulk Export Workflows","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3199153,"app_id":1118387,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-28T02:26:48Z","updated_at":"2025-03-28T02:26:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5025,"entity_id":1118387,"app_id":1118387,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Qx7o0AJzO94mB5Ty8dMOLGS","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1H5pvbAJzO94mB5T","cost_id":1496,"cost_type":"CostStripe","active":true,"created_at":"2025-03-28T02:26:55.000Z","updated_at":"2025-03-28T02:26:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-03-28T02:26:48Z","updated_at":"2026-05-02T08:54:02Z","terms_conditions_url":"https://helpdeskshop.com/term-of-service/","app_organization":{"id":3342,"name":"IT BYTES","email":"info@helpdeskshop.com","website":"https://www.helpdeskshop.com/","country_code":"IN","stripe_account_id":"acct_1H5pvbAJzO94mB5T","state":"published"},"locations":[2],"date_published":"2025-05-22T19:37:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2025-05-08T16:28:09Z","owner_id":269519,"author_name":"IT BYTES","author_email":"info@helpdeskshop.com","author_url":"https://helpdeskshop.com/","short_description":"Export Zendesk triggers, automations and macros as Excel with one click.","long_description":"\u003ch1\u003eDownload Triggers Automations Macros\u003c/h1\u003e\n\n\u003cp\u003eDownload Triggers Automations Macros is a powerful Zendesk app designed to help administrators efficiently manage and export essential business rules, including Triggers, Automations, and Macros. This app provides a seamless way to download all configured business rules in a structured format, making it easier to audit, analyze, and share with stakeholders.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eExport Triggers, Automations, and Macros\u003c/strong\u003e – Download your Zendesk business rules in a structured format for easy reference.\u003cbr\u003e\u003cbr\u003e\n✅ \u003cstrong\u003eBulk Export with a Single Click\u003c/strong\u003e – No need to manually copy configurations—export everything effortlessly.\u003cbr\u003e\u003cbr\u003e\n✅ \u003cstrong\u003eFilter \u0026amp; Select\u003c/strong\u003e – Export only the necessary business rules based on specific criteria.\u003cbr\u003e\u003cbr\u003e\n✅ \u003cstrong\u003eAudit \u0026amp; Compliance\u003c/strong\u003e – Maintain an external record for compliance checks, troubleshooting, and optimization.\u003cbr\u003e\u003cbr\u003e\n✅ \u003cstrong\u003eBackup \u0026amp; Documentation\u003c/strong\u003e – Keep a historical record of your Zendesk business rules for future reference.\u003cbr\u003e\u003cbr\u003e\n✅ \u003cstrong\u003eUser-Friendly Interface\u003c/strong\u003e – Simple, intuitive UI for quick access and downloads.\u003c/p\u003e\n\n\u003ch2\u003eWhy Use This App?\u003c/h2\u003e\n\n\u003cp\u003eZendesk administrators often need to document and optimize business rules. However, reviewing and sharing triggers, automations, and macros manually can be time-consuming. With Download Triggers Automations Macros, you can instantly generate structured reports, making it easy to review configurations, troubleshoot issues, and implement changes efficiently.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re migrating to a new Zendesk instance, optimizing workflows, or conducting periodic audits, this app ensures that all your essential business rules are just a click away. Save time, enhance productivity, and maintain complete control over your Zendesk configurations with this must-have admin tool.\u003c/p\u003e\n\n\u003cp\u003e🚀 Simplify Your Zendesk Administration Today! 🚀\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the Install or Buy Button:\u003cbr\u003e\u003cbr\u003e\nLocate and click on the \u0026quot;Install\u0026quot; or \u0026quot;Buy\u0026quot; button to initiate the installation process.  \u003c/p\u003e\n\n\u003cp\u003eInstallation Prompt Appears:\u003cbr\u003e\u003cbr\u003e\nAfter clicking \u0026quot;Install\u0026quot;, a prompt titled \u0026quot;INSTALLATION\u0026quot; will appear for configuration.  \u003c/p\u003e\n\n\u003cp\u003eSet Role Restrictions:\u003cbr\u003e\u003cbr\u003e\nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.  \u003c/p\u003e\n\n\u003cp\u003eSet Group Restrictions:\u003cbr\u003e\u003cbr\u003e\nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.  \u003c/p\u003e\n\n\u003cp\u003eClick Install Again within the INSTALLATION prompt:\u003cbr\u003e\u003cbr\u003e\nOnce role and group restrictions are set according to your needs, click on the \u0026quot;Install\u0026quot; button again within the INSTALLATION prompt to proceed with the installation process.  \u003c/p\u003e\n\n\u003cp\u003eThese steps should guide you through configuring role and group restrictions during the installation process.  \u003c/p\u003e\n\n\u003cp\u003eNote : Ensure that the \u0026quot;Block third-party cookies\u0026quot; is disabled if you are using Incognito mode in browser.\u003c/p\u003e\n","raw_long_description":"# Download Triggers Automations Macros\n\nDownload Triggers Automations Macros is a powerful Zendesk app designed to help administrators efficiently manage and export essential business rules, including Triggers, Automations, and Macros. This app provides a seamless way to download all configured business rules in a structured format, making it easier to audit, analyze, and share with stakeholders.\n\n## Key Features:\n✅ **Export Triggers, Automations, and Macros** – Download your Zendesk business rules in a structured format for easy reference.  \n✅ **Bulk Export with a Single Click** – No need to manually copy configurations—export everything effortlessly.  \n✅ **Filter \u0026 Select** – Export only the necessary business rules based on specific criteria.  \n✅ **Audit \u0026 Compliance** – Maintain an external record for compliance checks, troubleshooting, and optimization.  \n✅ **Backup \u0026 Documentation** – Keep a historical record of your Zendesk business rules for future reference.  \n✅ **User-Friendly Interface** – Simple, intuitive UI for quick access and downloads.\n\n## Why Use This App?\n\nZendesk administrators often need to document and optimize business rules. However, reviewing and sharing triggers, automations, and macros manually can be time-consuming. With Download Triggers Automations Macros, you can instantly generate structured reports, making it easy to review configurations, troubleshoot issues, and implement changes efficiently.\n\nWhether you're migrating to a new Zendesk instance, optimizing workflows, or conducting periodic audits, this app ensures that all your essential business rules are just a click away. Save time, enhance productivity, and maintain complete control over your Zendesk configurations with this must-have admin tool.\n\n🚀 Simplify Your Zendesk Administration Today! 🚀","raw_installation_instructions":"Click the Install or Buy Button:  \nLocate and click on the \"Install\" or \"Buy\" button to initiate the installation process.  \n\nInstallation Prompt Appears:  \nAfter clicking \"Install\", a prompt titled \"INSTALLATION\" will appear for configuration.  \n\nSet Role Restrictions:  \nWithin the INSTALLATION prompt, specify role restrictions as per your requirements. This involves defining which roles can access or perform certain actions related to the installation.  \n\nSet Group Restrictions:  \nSimilarly, configure group restrictions within the prompt. Define which groups of users will have permissions related to the installation.  \n\nClick Install Again within the INSTALLATION prompt:  \nOnce role and group restrictions are set according to your needs, click on the \"Install\" button again within the INSTALLATION prompt to proceed with the installation process.  \n\nThese steps should guide you through configuring role and group restrictions during the installation process.  \n\nNote : Ensure that the \"Block third-party cookies\" is disabled if you are using Incognito mode in browser.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1118387.apps.zdusercontent.com/1118387/assets/1746614172-44bfbb1f278de7b3b62a9197103fe253/logo-small.png","large_icon":"https://1118387.apps.zdusercontent.com/1118387/assets/1746614172-44bfbb1f278de7b3b62a9197103fe253/logo.png","screenshots":["https://1118387.apps.zdusercontent.com/1118387/assets/1746614172-44bfbb1f278de7b3b62a9197103fe253/screenshot-0.png","https://1118387.apps.zdusercontent.com/1118387/assets/1746614172-44bfbb1f278de7b3b62a9197103fe253/screenshot-1.png","https://1118387.apps.zdusercontent.com/1118387/assets/1746614172-44bfbb1f278de7b3b62a9197103fe253/screenshot-2.png"],"installation_count":1},{"id":1118498,"name":"Process DOCX","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3199379,"app_id":1118498,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-03-28T12:22:26Z","updated_at":"2025-03-28T12:22:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3199376,"app_id":1118498,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2025-03-28T12:22:25Z","updated_at":"2025-03-28T12:22:25Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3199377,"app_id":1118498,"name":"triggerBody","kind":"hidden","required":false,"position":2,"created_at":"2025-03-28T12:22:26Z","updated_at":"2025-03-28T12:22:26Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticket_id\\\": \\\"{{ticket.id}}\\\"\\n}\\n\"\n      ]\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null},{"id":3199378,"app_id":1118498,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2025-03-28T12:22:26Z","updated_at":"2025-03-28T12:22:26Z","default_value":"https://support.knots.io/hc/en-us/articles/25563929456274","secure":false,"scopes":null,"options":null}],"plans":[{"id":5026,"entity_id":1118498,"app_id":1118498,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-03-28T12:22:27.000Z","updated_at":"2025-03-28T12:22:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-03-28T12:22:25Z","updated_at":"2025-12-01T22:07:21Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-04-01T18:20:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-01T22:07:18Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically extract and use data from DOC and DOCX files","long_description":"\u003ch1\u003eProcess DOCX\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomatically extract and use data from DOC and DOCX files\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAlmost every business deals with \u003cstrong\u003eMS Word documents (DOC or DOCX)\u003c/strong\u003e, but Zendesk has no native way to process them. When customers attach Microsoft Word documents, agents must download them, open them manually, and copy-paste information into Zendesk or other systems, making information retrieval slow and inefficient.\u003c/p\u003e\n\n\u003cp\u003eProcess DOCX eliminates this manual effort by automatically extracting content from Microsoft Word files – \u003cstrong\u003efrom written and formatted text to images and tables\u003c/strong\u003e. The extracted information is added to the ticket and can be used to automatically update ticket fields, trigger other automation workflows, or integrate with third-party systems.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e💡 \u003cstrong\u003eGood to know:\u003c/strong\u003e All knots solutions are designed with the highest data security in mind: We are GDPR and HIPAA compliant and NEVER store customer data.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtract MS Word document data:\u003c/strong\u003e Read, analyze, structure and process DOC and DOCX files automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate ticket updates:\u003c/strong\u003e Populate Zendesk ticket fields with extracted data from text or tables.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMake Word documents searchable:\u003c/strong\u003e Index DOC and DOCX file contents so agents can find relevant information using Zendesk\u0026#39;s native search.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSync with third-party systems:\u003c/strong\u003e Ensure consistent data across platforms by automatically updating external databases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSynchronize with legacy systems\u003c/strong\u003e: Process MS Word attachments received via email to bridge the gap between disconnected systems.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt to handle common Word document challenges\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAlso works with unstructured text in MS Word documents\u003c/li\u003e\n\u003cli\u003eHandles files with mixed content like tables, images, and paragraphs\u003c/li\u003e\n\u003cli\u003eAdapts to different document layouts and formatting\u003c/li\u003e\n\u003cli\u003eMaintains high data accuracy during extraction and conversion\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReal-world applications\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer support\u003c/strong\u003e: Extract key details from complaint letters, contracts, or support documents\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFinance \u0026amp; accounting\u003c/strong\u003e: Automate invoice processing by pulling payment details\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLegal \u0026amp; compliance\u003c/strong\u003e: Extract and structure contract clauses or case details\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHR \u0026amp; employee management\u003c/strong\u003e: Process job applications, resumes, or onboarding documents sent as Word files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSurvey \u0026amp; feedback processing\u003c/strong\u003e: Extract structured data from DOC/DOCX survey reports to trigger automated workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMedical \u0026amp; insurance claims\u003c/strong\u003e: Process doctor\u0026#39;s notes or claim forms and transfer the data into structured records.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTechnical capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWorks with MS Word DOC and DOCX formats.\u003c/li\u003e\n\u003cli\u003eExtracts and structures unstructured data to enrich the ticket: text, tables, images, and other content.\u003c/li\u003e\n\u003cli\u003eUpdates any system with an API (CRM, ERP, etc.)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePerfect additions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse it with \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/\"\u003eOCR for Zendesk\u003c/a\u003e  to extract data from images as well.\u003c/li\u003e\n\u003cli\u003eUse  \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/\"\u003eAI Autofill\u003c/a\u003e to automatically populate ticket fields.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e🔗 Bridging the gap with legacy systems\u003c/h3\u003e\n\n\u003cp\u003eMany businesses rely on legacy systems that aren\u0026#39;t integrated via API. With Process DOCX, these systems can now send emails with Microsoft Word DOC or DOCX attachments. The app automatically extracts and structures the data, making it available for Zendesk workflows and external automations – ensuring systems stay synchronized and no information gets lost.\u003c/p\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGet the app and start your free 14-day trial.\u003c/li\u003e\n\u003cli\u003eAdapt it to your needs: Choose how to use your MS Word data.\u003c/li\u003e\n\u003cli\u003eSee the difference it makes to your speed and workload!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install Process DOCX.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eProcess DOCX\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Process DOCX icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"# Process DOCX\n**Automatically extract and use data from DOC and DOCX files**\n\nAlmost every business deals with **MS Word documents (DOC or DOCX)**, but Zendesk has no native way to process them. When customers attach Microsoft Word documents, agents must download them, open them manually, and copy-paste information into Zendesk or other systems, making information retrieval slow and inefficient.\n\nProcess DOCX eliminates this manual effort by automatically extracting content from Microsoft Word files – **from written and formatted text to images and tables**. The extracted information is added to the ticket and can be used to automatically update ticket fields, trigger other automation workflows, or integrate with third-party systems.\n\n\u003e 💡 **Good to know:** All knots solutions are designed with the highest data security in mind: We are GDPR and HIPAA compliant and NEVER store customer data.\n\n## Key Features\n\n* **Extract MS Word document data:** Read, analyze, structure and process DOC and DOCX files automatically.\n* **Automate ticket updates:** Populate Zendesk ticket fields with extracted data from text or tables.\n* **Make Word documents searchable:** Index DOC and DOCX file contents so agents can find relevant information using Zendesk's native search.\n* **Sync with third-party systems:** Ensure consistent data across platforms by automatically updating external databases.\n* **Synchronize with legacy systems**: Process MS Word attachments received via email to bridge the gap between disconnected systems.\n\n\n### Built to handle common Word document challenges\n\n* Also works with unstructured text in MS Word documents\n* Handles files with mixed content like tables, images, and paragraphs\n* Adapts to different document layouts and formatting\n* Maintains high data accuracy during extraction and conversion\n\n\n### Real-world applications\n\n* **Customer support**: Extract key details from complaint letters, contracts, or support documents\n* **Finance \u0026 accounting**: Automate invoice processing by pulling payment details\n* **Legal \u0026 compliance**: Extract and structure contract clauses or case details\n* **HR \u0026 employee management**: Process job applications, resumes, or onboarding documents sent as Word files.\n* **Survey \u0026 feedback processing**: Extract structured data from DOC/DOCX survey reports to trigger automated workflows.\n* **Medical \u0026 insurance claims**: Process doctor's notes or claim forms and transfer the data into structured records.\n\n\n### Technical capabilities\n\n* Works with MS Word DOC and DOCX formats.\n* Extracts and structures unstructured data to enrich the ticket: text, tables, images, and other content.\n* Updates any system with an API (CRM, ERP, etc.)\n\n### Perfect additions\n\n* Use it with [OCR for Zendesk](https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/)  to extract data from images as well.\n* Use  [AI Autofill](https://www.zendesk.com/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots/) to automatically populate ticket fields.\n\n\n### 🔗 Bridging the gap with legacy systems\n\nMany businesses rely on legacy systems that aren't integrated via API. With Process DOCX, these systems can now send emails with Microsoft Word DOC or DOCX attachments. The app automatically extracts and structures the data, making it available for Zendesk workflows and external automations – ensuring systems stay synchronized and no information gets lost.\n\n### Getting started\n\n1. Get the app and start your free 14-day trial.\n2. Adapt it to your needs: Choose how to use your MS Word data.\n3. See the difference it makes to your speed and workload!\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install Process DOCX.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Process DOCX**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the Process DOCX icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1118498.apps.zdusercontent.com/1118498/assets/1764149804-3d65ecf0289ecf4fb3506c4bc55f47f1/logo-small.png","large_icon":"https://1118498.apps.zdusercontent.com/1118498/assets/1764149804-3d65ecf0289ecf4fb3506c4bc55f47f1/logo.png","screenshots":["https://1118498.apps.zdusercontent.com/1118498/assets/1764149804-3d65ecf0289ecf4fb3506c4bc55f47f1/screenshot-0.png","https://1118498.apps.zdusercontent.com/1118498/assets/1764149804-3d65ecf0289ecf4fb3506c4bc55f47f1/screenshot-1.png","https://1118498.apps.zdusercontent.com/1118498/assets/1764149804-3d65ecf0289ecf4fb3506c4bc55f47f1/screenshot-2.png"],"installation_count":2},{"id":1119226,"name":"JMI","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3201113,"app_id":1119226,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-01T02:23:17Z","updated_at":"2025-04-01T02:23:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3217437,"app_id":1119226,"name":"token","kind":"text","required":true,"position":1,"created_at":"2025-04-22T17:53:31Z","updated_at":"2025-04-22T17:53:31Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5027,"entity_id":1119226,"app_id":1119226,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-01T02:23:18.000Z","updated_at":"2025-04-01T02:23:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-01T02:23:17Z","updated_at":"2026-02-05T22:52:19Z","terms_conditions_url":null,"app_organization":{"id":6832,"name":"JM INFORMATION PTE. LTD.","email":"zendesk-developer@jinmuinfo.com","website":"","country_code":"SG","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-04-23T16:24:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://jmi.jm-information.com/?page_id=307"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-05T22:52:14Z","owner_id":269519,"author_name":"JM INFORMATION PTE. LTD.","author_email":"zendesk-developer@jinmuinfo.com","author_url":"https://jmi.jm-information.com/","short_description":"JMI is a customer service collaboration platform designed for Amazon sellers.","long_description":"\u003cp\u003eThis is a plug-in for aggregating e-commerce platform data. It allows customer service to directly view order information related to the current work order while processing the work order.\u003c/p\u003e\n\n\u003cp\u003eWe plan to integrate multiple platforms and allow customers to bind multiple stores to the plug-in, so as to realize cross-store and cross-platform order information processing.\u003c/p\u003e\n\n\u003cp\u003eWe plan to gradually enable customer service to view the platform, products, discounts, logistics and other information corresponding to the order in subsequent versions, and also allow customer service to perform operations such as issuing coupons and agreeing to refunds. In addition, we can also access the in-site messages of these platforms and convert these messages into work orders.\u003c/p\u003e\n\n\u003cp\u003eData Privacy \u0026amp; Security:\u003cbr\u003e\nWe take data privacy and security seriously. This application:\u003cbr\u003e\n- Only accesses ticket data (subject, comments, custom fields, and requester information) necessary to retrieve and display order information from connected e-commerce platforms (Amazon, eBay, Shopify)\u003cbr\u003e\n- Transmits data securely using HTTPS encryption and Bearer token authentication\u003cbr\u003e\n- Does not store Zendesk ticket data on our servers; we only use it to query corresponding order information from your connected e-commerce stores\u003cbr\u003e\n- Stores only your authentication token and linked store credentials on our secure servers to facilitate order data retrieval\u003cbr\u003e\n- Does not share your data with any third parties\u003cbr\u003e\n- Implements industry-standard security measures including encrypted data transmission, secure token storage, and access controls\u003cbr\u003e\n- Complies with applicable data protection regulations\u003c/p\u003e\n\n\u003cp\u003eFor complete details on our data handling practices, please review our Privacy Policy at https://jmi.jm-information.com/?page_id=358\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to set up the integration:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the Zendesk Marketplace to add the app to your instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou need to fill in the token when installing. You can register and log in at https://jmi.jinmuinfo.com/login to get the token.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter logging in at https://jmi.jinmuinfo.com/login, click ‘个人中心’ in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter entering the personal center, click the ‘获取token’ button to get the token value.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen installing the plug-in, fill in the token you got, and then click Install.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePlease contact zendesk-support@jinmuinfo.com if you have any trouble at all.\u003c/p\u003e\n","raw_long_description":"This is a plug-in for aggregating e-commerce platform data. It allows customer service to directly view order information related to the current work order while processing the work order.\n\n We plan to integrate multiple platforms and allow customers to bind multiple stores to the plug-in, so as to realize cross-store and cross-platform order information processing.\n\n We plan to gradually enable customer service to view the platform, products, discounts, logistics and other information corresponding to the order in subsequent versions, and also allow customer service to perform operations such as issuing coupons and agreeing to refunds. In addition, we can also access the in-site messages of these platforms and convert these messages into work orders.\n\n Data Privacy \u0026 Security:\nWe take data privacy and security seriously. This application:\n- Only accesses ticket data (subject, comments, custom fields, and requester information) necessary to retrieve and display order information from connected e-commerce platforms (Amazon, eBay, Shopify)\n- Transmits data securely using HTTPS encryption and Bearer token authentication\n- Does not store Zendesk ticket data on our servers; we only use it to query corresponding order information from your connected e-commerce stores\n- Stores only your authentication token and linked store credentials on our secure servers to facilitate order data retrieval\n- Does not share your data with any third parties\n- Implements industry-standard security measures including encrypted data transmission, secure token storage, and access controls\n- Complies with applicable data protection regulations\n\nFor complete details on our data handling practices, please review our Privacy Policy at https://jmi.jm-information.com/?page_id=358\n\n","raw_installation_instructions":"Follow these steps to set up the integration:\n\n1. Click Install in the Zendesk Marketplace to add the app to your instance.\n\n2. You need to fill in the token when installing. You can register and log in at https://jmi.jinmuinfo.com/login to get the token.\n\n3. After logging in at https://jmi.jinmuinfo.com/login, click ‘个人中心’ in the sidebar.\n\n4. After entering the personal center, click the ‘获取token’ button to get the token value.\n\n5. When installing the plug-in, fill in the token you got, and then click Install.\n\nPlease contact zendesk-support@jinmuinfo.com if you have any trouble at all.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1119226.apps.zdusercontent.com/1119226/assets/1768976233-120b95d3c0a9df6d5b025e6b1df74f88/logo-small.png","large_icon":"https://1119226.apps.zdusercontent.com/1119226/assets/1768976233-120b95d3c0a9df6d5b025e6b1df74f88/logo.png","screenshots":["https://1119226.apps.zdusercontent.com/1119226/assets/1768976233-120b95d3c0a9df6d5b025e6b1df74f88/screenshot-0.png","https://1119226.apps.zdusercontent.com/1119226/assets/1768976233-120b95d3c0a9df6d5b025e6b1df74f88/screenshot-1.png","https://1119226.apps.zdusercontent.com/1119226/assets/1768976233-120b95d3c0a9df6d5b025e6b1df74f88/screenshot-2.png"],"installation_count":8},{"id":1119297,"name":"Hide User Fields","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3201258,"app_id":1119297,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-01T08:56:00Z","updated_at":"2025-04-01T08:56:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3201257,"app_id":1119297,"name":"hiddenUserFields","kind":"text","required":false,"position":1,"created_at":"2025-04-01T08:56:00Z","updated_at":"2025-04-01T08:56:00Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":5028,"entity_id":1119297,"app_id":1119297,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-01T08:56:01.000Z","updated_at":"2025-04-01T08:56:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-01T08:55:59Z","updated_at":"2026-04-01T16:28:16Z","terms_conditions_url":"https://www.seif-consult.com/en/legal-notice","app_organization":{"id":2495,"name":"SEIF - FRANCE (Nantes - Paris )","email":"help@seif-consult.com","website":"www.seif-consult.com","country_code":"FR","stripe_account_id":null,"state":"published"},"locations":[2,5],"date_published":"2025-04-04T17:44:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","user_sidebar"],"last_update_time":"2026-04-01T16:28:13Z","owner_id":269519,"author_name":"SEIF","author_email":"dev@seif-consult.com","author_url":"https://seif-consult.com","short_description":"Customize visible user fields to simplify the user profile","long_description":"\u003cp\u003eSimplify your Zendesk user profiles and help agents focus on what really matters.\u003c/p\u003e\n\n\u003cp\u003eThis app allows you to hide specific user fields from the agent interface, helping reduce visual clutter and streamline workflows. Whether you\u0026#39;re managing dozens or thousands of users, this tool gives you full control over which user fields are visible, so agents see only the most relevant information.\u003c/p\u003e\n\n\u003cp\u003eWith a user-friendly configuration panel, you can easily choose which fields to hide—no coding required. Hide sensitive or unnecessary data to maintain a clean interface, enhance productivity, and ensure that your support team works more efficiently.\u003c/p\u003e\n\n\u003cp\u003eKey benefits:\u003cbr\u003e\n- Improve agent focus by removing visual noise\u003cbr\u003e\u003cbr\u003e\n- Customize the user profile view to fit your team’s needs\u003cbr\u003e\u003cbr\u003e\n- Hide irrelevant or sensitive user fields with just a few clicks\u003cbr\u003e\u003cbr\u003e\n- Reduce onboarding time by simplifying the interface\u003cbr\u003e\u003cbr\u003e\n- Works out of the box with a simple and intuitive setup  \u003c/p\u003e\n\n\u003cp\u003eThis app is ideal for support teams of any size looking to tailor their Zendesk environment and optimize day-to-day operations.\u003c/p\u003e\n\n\u003ch4\u003eData and privacy\u003c/h4\u003e\n\n\u003cp\u003eThis app runs entirely within the Zendesk App Framework (ZAF) in your agents\u0026#39; browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk\u0026#39;s official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app\u0026#39;s features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our \u003ca href=\"https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice\"\u003eLegal \u0026amp; Data Protection Notice\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in to your Zendesk Support account, then click the \u003cstrong\u003eAdmin\u003c/strong\u003e icon in the navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder \u003cstrong\u003eApps\u003c/strong\u003e, select \u003cstrong\u003eMarketplace\u003c/strong\u003e, then find the \u003cstrong\u003eHide User Fields\u003c/strong\u003e app and click the tile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the \u003cstrong\u003eHide User Fields\u003c/strong\u003e app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Simplify your Zendesk user profiles and help agents focus on what really matters.\n\nThis app allows you to hide specific user fields from the agent interface, helping reduce visual clutter and streamline workflows. Whether you're managing dozens or thousands of users, this tool gives you full control over which user fields are visible, so agents see only the most relevant information.\n\nWith a user-friendly configuration panel, you can easily choose which fields to hide—no coding required. Hide sensitive or unnecessary data to maintain a clean interface, enhance productivity, and ensure that your support team works more efficiently.\n\nKey benefits:\n- Improve agent focus by removing visual noise  \n- Customize the user profile view to fit your team’s needs  \n- Hide irrelevant or sensitive user fields with just a few clicks  \n- Reduce onboarding time by simplifying the interface  \n- Works out of the box with a simple and intuitive setup  \n\nThis app is ideal for support teams of any size looking to tailor their Zendesk environment and optimize day-to-day operations.\n\n#### Data and privacy\n\nThis app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our [Legal \u0026 Data Protection Notice](https://www.seif-consult.com/en/seif-zendesk-apps-legal-data-protection-notice).","raw_installation_instructions":"1. Sign in to your Zendesk Support account, then click the **Admin** icon in the navigation bar.\n\n2. Under **Apps**, select **Marketplace**, then find the **Hide User Fields** app and click the tile.\n\n3. On the **Hide User Fields** app page, click **Install app** in the upper-right corner.\n\n4. Click **Install**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1119297.apps.zdusercontent.com/1119297/assets/1773410534-60a094b9769d6168a5a55380b2d10d29/logo-small.png","large_icon":"https://1119297.apps.zdusercontent.com/1119297/assets/1773410534-60a094b9769d6168a5a55380b2d10d29/logo.png","screenshots":["https://1119297.apps.zdusercontent.com/1119297/assets/1773410534-60a094b9769d6168a5a55380b2d10d29/screenshot-0.png","https://1119297.apps.zdusercontent.com/1119297/assets/1773410534-60a094b9769d6168a5a55380b2d10d29/screenshot-1.png","https://1119297.apps.zdusercontent.com/1119297/assets/1773410534-60a094b9769d6168a5a55380b2d10d29/screenshot-2.png"],"installation_count":61},{"id":1119463,"name":"CXC Latam Insights","state":"published","version":"1.6","framework_version":"2.0","parameters":[{"id":3201739,"app_id":1119463,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-02T00:28:32Z","updated_at":"2025-04-02T00:28:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5029,"entity_id":1119463,"app_id":1119463,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-02T00:28:33.000Z","updated_at":"2025-04-02T00:28:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-W5BPSZH7JW","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-02T00:28:31Z","updated_at":"2025-04-08T17:29:01Z","terms_conditions_url":"https://cxclatam.com/aviso-de-privacidad/","app_organization":{"id":2793,"name":"CXC GLOBAL","email":"hola@cxclatam.com","website":"https://cxclatam.com","country_code":"MX","stripe_account_id":null,"state":"published"},"locations":[7,9,2],"date_published":"2025-04-08T17:29:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","modal","nav_bar"],"last_update_time":"2025-04-08T17:28:41Z","owner_id":269519,"author_name":"CXC Latam","author_email":"hola@cxclatam.com","author_url":"https://www.cxclatam.com/","short_description":"Mantén el control de tu cuenta de Zendesk con la nueva herramienta CXC Insights","long_description":"\u003cp\u003e🚀 \u003cstrong\u003ePortal de información de CXC Latam\u003c/strong\u003e 🚀\u003c/p\u003e\n\n\u003cp\u003e¡Optimice y autogestione su entorno de Zendesk a su gusto, en tiempo real!\u003c/p\u003e\n\n\u003cp\u003eEs hora de tomar el control y simplificar la gestión de su experiencia con Zendesk. 🌟 \u003cstrong\u003ePresentamos el Portal de información de CXC Latam\u003c/strong\u003e, la solución perfecta para los usuarios de Zendesk que desean garantizar el óptimo funcionamiento de su cuenta sin complicaciones.\u003c/p\u003e\n\n\u003cp\u003eCon el Portal de información de CXC Latam, accederá a potentes funciones diseñadas para que la gestión de Zendesk sea más sencilla, rápida y eficiente.\u003cimg src=\"https://framerusercontent.com/images/VnAIPNcotTEob0o4czwEDU2TU.png\" alt=\"cxcimg\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003eCaracterísticas clave\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e⚡ \u003cstrong\u003eRevisión técnica en un solo clic\u003c/strong\u003e: analice al instante toda su configuración de Zendesk y detecte problemas en disparadores, automatizaciones, macros, reglas de enrutamiento, configuración de agentes y más, lo que facilita y agiliza la resolución de problemas.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eAdministración de cuentas simplificada\u003c/strong\u003e: Administre su cuenta de Zendesk fácilmente con toda su información en un solo lugar: olvídese de buscar en los menús o buscar correos electrónicos.\u003c/p\u003e\n\n\u003cp\u003e⏱ \u003cstrong\u003eSoluciones en tiempo real\u003c/strong\u003e: Identifique y resuelva problemas rápidamente sin revisar manualmente cada disparador, automatización o macro. Obtenga información clara y práctica para soluciones inmediatas, ¡sin conjeturas!\u003c/p\u003e\n\n\u003cp\u003e🔄 \u003cstrong\u003eSolicitudes automatizadas\u003c/strong\u003e: ¿Necesita agregar o eliminar usuarios? ¿Cambiar de plan? Está a solo unos clics. Además, ahora puede agregar nuevos SKU como Agentes de IA y Gestión de la Fuerza de Trabajo (WFM) directamente a través del portal de Insights, sin necesidad de contactar al soporte.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003ePanel de Análisis\u003c/strong\u003e: obtenga información en tiempo real sobre su uso de Zendesk, optimice su plan y asegúrese de maximizar el valor y la eficiencia.\u003c/p\u003e\n\n\u003cp\u003e🔧 \u003cstrong\u003eSolicitar Demostraciones Individuales\u003c/strong\u003e: ¿Quiere explorar nuevas funciones como Agentes de IA, WFM, Control de Calidad y más? Reserva demostraciones personalizadas directamente desde la aplicación para aprovechar al máximo tu experiencia con Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003e¿Para quién es esto?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e👉 \u003cstrong\u003eUsuarios de Zendesk\u003c/strong\u003e que buscan optimizar su entorno y mantener configuraciones sin errores.\u003c/p\u003e\n\n\u003cp\u003e👉 \u003cstrong\u003eAdministradores y gerentes\u003c/strong\u003e que desean agilizar los procesos y garantizar que todo funcione sin problemas, sin depender de soporte externo.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003e¿Cómo funciona?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e🔽 \u003cstrong\u003eInstalación y configuración\u003c/strong\u003e: instala CXC Latam Insights Portal desde Zendesk Marketplace. ¡Está listo para usar en menos de un minuto!\u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eRevisión en un clic\u003c/strong\u003e: ejecute un análisis técnico completo de su entorno de Zendesk con un solo clic y verifique si hay errores en todas las configuraciones.\u003c/p\u003e\n\n\u003cp\u003e⚡ \u003cstrong\u003eCorrección de errores rápidamente\u003c/strong\u003e: obtenga información útil y resuelva los problemas de inmediato con acceso directo a las áreas problemáticas en su centro de administración.\u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eInformación en sus términos\u003c/strong\u003e: realice cambios, automatice correcciones y optimice su entorno sin esperar soporte.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003ePreguntas frecuentes\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003e¿Cómo accedo al portal de Insights?\u003c/strong\u003e\u003cbr\u003e\nSimplemente instale la aplicación desde Zendesk Marketplace, inicie sesión y comience a administrar su entorno de Zendesk a través del botón de la aplicación del lado izquierdo.\u003c/p\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003e¿Hay algún costo adicional por usar la aplicación?\u003c/strong\u003e\u003cbr\u003e\nEl portal de Insights de CXC Latam es \u003cstrong\u003ecompletamente gratuito\u003c/strong\u003e para todos los clientes existentes de CXC Latam. \u003c/p\u003e\n\n\u003cp\u003e❓ \u003cstrong\u003e¿Quiénes somos?\u003c/strong\u003e\u003cbr\u003e\nSomos el \u003cstrong\u003esocio principal de Zendesk\u003c/strong\u003e en México, y llevamos años ayudando a las empresas a optimizar sus entornos de Zendesk. 🌟 Nuestro objetivo es que la gestión de Zendesk sea lo más sencilla posible. 🙏\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e\u003cstrong\u003e¿Listo para tomar el control?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eInstala hoy mismo CXC Latam Insights Portal\u003c/strong\u003e y optimiza tu entorno de Zendesk, ¡a tu manera y en el tiempo que necesites! 💪\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstale la aplicación y abra la ventana de la barra de navegación para obtener acceso a su herramienta de herramienta CXC Latam Insights\u003c/p\u003e\n","raw_long_description":"🚀 **Portal de información de CXC Latam** 🚀\n\n¡Optimice y autogestione su entorno de Zendesk a su gusto, en tiempo real!\n\nEs hora de tomar el control y simplificar la gestión de su experiencia con Zendesk. 🌟 **Presentamos el Portal de información de CXC Latam**, la solución perfecta para los usuarios de Zendesk que desean garantizar el óptimo funcionamiento de su cuenta sin complicaciones.\n\nCon el Portal de información de CXC Latam, accederá a potentes funciones diseñadas para que la gestión de Zendesk sea más sencilla, rápida y eficiente.![cxcimg](https://framerusercontent.com/images/VnAIPNcotTEob0o4czwEDU2TU.png)\n\n---\n\n## **Características clave**\n\n⚡ **Revisión técnica en un solo clic**: analice al instante toda su configuración de Zendesk y detecte problemas en disparadores, automatizaciones, macros, reglas de enrutamiento, configuración de agentes y más, lo que facilita y agiliza la resolución de problemas.\n\n📊 **Administración de cuentas simplificada**: Administre su cuenta de Zendesk fácilmente con toda su información en un solo lugar: olvídese de buscar en los menús o buscar correos electrónicos.\n\n⏱ **Soluciones en tiempo real**: Identifique y resuelva problemas rápidamente sin revisar manualmente cada disparador, automatización o macro. Obtenga información clara y práctica para soluciones inmediatas, ¡sin conjeturas!\n\n🔄 **Solicitudes automatizadas**: ¿Necesita agregar o eliminar usuarios? ¿Cambiar de plan? Está a solo unos clics. Además, ahora puede agregar nuevos SKU como Agentes de IA y Gestión de la Fuerza de Trabajo (WFM) directamente a través del portal de Insights, sin necesidad de contactar al soporte.\n\n📊 **Panel de Análisis**: obtenga información en tiempo real sobre su uso de Zendesk, optimice su plan y asegúrese de maximizar el valor y la eficiencia.\n\n🔧 **Solicitar Demostraciones Individuales**: ¿Quiere explorar nuevas funciones como Agentes de IA, WFM, Control de Calidad y más? Reserva demostraciones personalizadas directamente desde la aplicación para aprovechar al máximo tu experiencia con Zendesk.\n\n---\n\n## **¿Para quién es esto?**\n\n👉 **Usuarios de Zendesk** que buscan optimizar su entorno y mantener configuraciones sin errores.\n\n👉 **Administradores y gerentes** que desean agilizar los procesos y garantizar que todo funcione sin problemas, sin depender de soporte externo.\n\n---\n\n## **¿Cómo funciona?**\n\n🔽 **Instalación y configuración**: instala CXC Latam Insights Portal desde Zendesk Marketplace. ¡Está listo para usar en menos de un minuto!\n\n🔍 **Revisión en un clic**: ejecute un análisis técnico completo de su entorno de Zendesk con un solo clic y verifique si hay errores en todas las configuraciones.\n\n⚡ **Corrección de errores rápidamente**: obtenga información útil y resuelva los problemas de inmediato con acceso directo a las áreas problemáticas en su centro de administración.\n\n🛠️ **Información en sus términos**: realice cambios, automatice correcciones y optimice su entorno sin esperar soporte.\n\n---\n\n## **Preguntas frecuentes**\n\n❓ **¿Cómo accedo al portal de Insights?**\nSimplemente instale la aplicación desde Zendesk Marketplace, inicie sesión y comience a administrar su entorno de Zendesk a través del botón de la aplicación del lado izquierdo.\n\n❓ **¿Hay algún costo adicional por usar la aplicación?**\nEl portal de Insights de CXC Latam es **completamente gratuito** para todos los clientes existentes de CXC Latam. \n\n❓ **¿Quiénes somos?**\nSomos el **socio principal de Zendesk** en México, y llevamos años ayudando a las empresas a optimizar sus entornos de Zendesk. 🌟 Nuestro objetivo es que la gestión de Zendesk sea lo más sencilla posible. 🙏\n\n---\n\n## **¿Listo para tomar el control?**\n\n🚀 **Instala hoy mismo CXC Latam Insights Portal** y optimiza tu entorno de Zendesk, ¡a tu manera y en el tiempo que necesites! 💪","raw_installation_instructions":"Instale la aplicación y abra la ventana de la barra de navegación para obtener acceso a su herramienta de herramienta CXC Latam Insights","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1119463.apps.zdusercontent.com/1119463/assets/1744067841-b48387145ac1817f32d7f2c7c613408b/logo-small.png","large_icon":"https://1119463.apps.zdusercontent.com/1119463/assets/1744067841-b48387145ac1817f32d7f2c7c613408b/logo.png","screenshots":["https://1119463.apps.zdusercontent.com/1119463/assets/1744067841-b48387145ac1817f32d7f2c7c613408b/screenshot-0.png","https://1119463.apps.zdusercontent.com/1119463/assets/1744067841-b48387145ac1817f32d7f2c7c613408b/screenshot-1.png","https://1119463.apps.zdusercontent.com/1119463/assets/1744067841-b48387145ac1817f32d7f2c7c613408b/screenshot-2.png"],"installation_count":10},{"id":1120382,"name":"Smart Links","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":3204262,"app_id":1120382,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-05T17:05:48Z","updated_at":"2025-04-05T17:05:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5039,"entity_id":1120382,"app_id":1120382,"amount":0,"name":"Free","description":"\u003cp\u003eTest drive Smart Links with 2x free links\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-05T17:05:50.000Z","updated_at":"2025-04-05T17:05:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5040,"entity_id":1120382,"app_id":1120382,"amount":100,"name":"Pro","description":"\u003cp\u003eUpgrade to Pro to unlock unlimited Smart Links\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1R9dGvGrX7yY845Mj0UbQewp","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OSndTGrX7yY845M","cost_id":1499,"cost_type":"CostStripe","active":true,"created_at":"2025-04-05T17:05:50.000Z","updated_at":"2025-04-05T17:05:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-0LNBMVBFPB","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-04-05T17:05:48Z","updated_at":"2025-08-07T18:10:16Z","terms_conditions_url":"https://smart-apps.gitbook.io/smart-links/using-smart-links/terms-of-use","app_organization":{"id":6310,"name":"Taylor McManus","email":"support@hubbub.dev","website":"","country_code":"US","stripe_account_id":"acct_1OSndTGrX7yY845M","state":null},"locations":[3,2],"date_published":"2025-04-21T15:53:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-08-07T18:10:10Z","owner_id":269519,"author_name":"Hubbub Studios","author_email":"support@hubbub.dev","author_url":"https://smart-apps.gitbook.io/smart-links","short_description":"Quick links to useful tools or queries using dynamic URLs","long_description":"\u003cp\u003eGive your agents easy access to applications via Smart Links for the Zendesk agent workspace to increase agent efficiency.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_sidebar-screenshot-w-395px.png\" alt=\"Agent view of Smart Links in Ticket Sidebar\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can leverage Zendesk data about the current ticket, user, customer, or from custom fields to formulate dynamic URLs, making it seamless for agents to get where they need to go.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_admin-view.png\" alt=\"Admin Panel for managing Smart Links\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFull user documentation: \u003ca href=\"https://smart-apps.gitbook.io/smart-links\"\u003eSmart Links\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eExample Variables\u003c/h2\u003e\n\n\u003cp\u003eYou can reference a wide variety of Zendesk data in your URLs. Here are some examples, but reference our documentation for a more complete list: \u003ca href=\"https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables\"\u003eTemplate Variables\u003c/a\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket ID\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{ticket.id}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eID of the active ticket\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCurrent User ID\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{currentUser.id}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eID of the current user (agent)\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCurrent User Email\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{currentUser.email}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eEmail address of the current user (agent)\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequester ID\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{ticket.requester.id}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eID of the ticket requester (end-user)\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequester External ID\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{ticket.requester.externalId}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eExternally-mapped ID of the ticket requester (end-user)\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRequester Email\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{ticket.requester.email}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eEmail address of the requester\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom Field Value\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ccode\u003e{{ticket.customField.custom_field_\u0026lt;field_id\u0026gt;}}\u003c/code\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cem\u003eFor more details, see \u003ca href=\"https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables#referencing-custom-fields\"\u003eReferencing Custom Fields\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eGet started for Free with 2 dynamic links! Unlock unlimited links with our paid plan\u003c/p\u003e\n\n\u003cp\u003eNavigate to Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support Apps. Click the cog icon and Change settings\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_settings-screenshot-h-250px.png\" alt=\"Changing your Smart Links plan\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSelect the Pro plan, and enter your billing details. You can cancel at any time using the same process\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDuring installation you can select either the Free or Pro plan (the Free plan is limited to 2 Smart Links)\u003c/p\u003e\n\n\u003cp\u003eAfter installation is complete, navigate to the Admin panel via the lefthand sidebar (only accessible to users with the \u003ccode\u003eadmin\u003c/code\u003e role).\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pub-c6ea43e01e724f3090646c647971f687.r2.dev/smartlinks_navbar.png\" alt=\"Accessing the Smart Links Admin Panel in the Zendesk Nav Bar\"\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eAdd Link\u003c/strong\u003e and enter a label for the link (that will be shown to your agents)\u003c/p\u003e\n\n\u003cp\u003eWhen entering the URL, you can specify variables from the Zendesk instance using double curly braces such as \u003ccode\u003e{{ticket.id}}\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eHere are some URL examples for how you might want to leverage this:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ehttps://stripe.com/customers/{{ticket.requester.externalId}}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ehttps://nice.com/schedule/{{currentUser.email}}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ehttps://salesforce.com/contacts?q={{ticket.requester.email}}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eInsert Variable\u003c/strong\u003e button will also help you easily add common variables that you might want to use, however you are not limited to this list.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_admin-view.png\" alt=\"Admin Panel for managing Smart Links\"\u003e\u003c/p\u003e\n\n\u003cp\u003eYou can reference a wide variety of Zendesk data in your URLs. See our documentation for a more complete list: \u003ca href=\"https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables\"\u003eTemplate Variables\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFor more details, head over to \u003ca href=\"https://smart-apps.gitbook.io/smart-links/using-smart-links/quickstart\"\u003eGetting Started\u003c/a\u003e. Have any questions? \u003ca href=\"https://smart-apps.gitbook.io/smart-links/contact-us\"\u003eContact Us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Give your agents easy access to applications via Smart Links for the Zendesk agent workspace to increase agent efficiency.\n\n![Agent view of Smart Links in Ticket Sidebar](https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_sidebar-screenshot-w-395px.png)\n\nYou can leverage Zendesk data about the current ticket, user, customer, or from custom fields to formulate dynamic URLs, making it seamless for agents to get where they need to go.\n\n![Admin Panel for managing Smart Links](https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_admin-view.png)\n\nFull user documentation: [Smart Links](https://smart-apps.gitbook.io/smart-links)\n\n## Example Variables\n\nYou can reference a wide variety of Zendesk data in your URLs. Here are some examples, but reference our documentation for a more complete list: [Template Variables](https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables)\n\n- **Ticket ID**  \n  `{{ticket.id}}`  \n  _ID of the active ticket_\n\n- **Current User ID**  \n  `{{currentUser.id}}`  \n  _ID of the current user (agent)_\n\n- **Current User Email**  \n  `{{currentUser.email}}`  \n  _Email address of the current user (agent)_\n\n- **Requester ID**  \n  `{{ticket.requester.id}}`  \n  _ID of the ticket requester (end-user)_\n\n- **Requester External ID**  \n  `{{ticket.requester.externalId}}`  \n  _Externally-mapped ID of the ticket requester (end-user)_\n\n- **Requester Email**  \n  `{{ticket.requester.email}}`  \n  _Email address of the requester_\n\n- **Custom Field Value**  \n  `{{ticket.customField.custom_field_\u003cfield_id\u003e}}`  \n  _For more details, see [Referencing Custom Fields](https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables#referencing-custom-fields)_\n\n## Pricing\n\nGet started for Free with 2 dynamic links! Unlock unlimited links with our paid plan\n\nNavigate to Admin Center \u003e Apps and integrations \u003e Zendesk Support Apps. Click the cog icon and Change settings\n\n![Changing your Smart Links plan](https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_settings-screenshot-h-250px.png)\n\nSelect the Pro plan, and enter your billing details. You can cancel at any time using the same process","raw_installation_instructions":"During installation you can select either the Free or Pro plan (the Free plan is limited to 2 Smart Links)\n\nAfter installation is complete, navigate to the Admin panel via the lefthand sidebar (only accessible to users with the `admin` role).\n\n![Accessing the Smart Links Admin Panel in the Zendesk Nav Bar](https://pub-c6ea43e01e724f3090646c647971f687.r2.dev/smartlinks_navbar.png)\n\nClick **Add Link** and enter a label for the link (that will be shown to your agents)\n\nWhen entering the URL, you can specify variables from the Zendesk instance using double curly braces such as `{{ticket.id}}`\n\nHere are some URL examples for how you might want to leverage this:\n\n- `https://stripe.com/customers/{{ticket.requester.externalId}}`\n\n- `https://nice.com/schedule/{{currentUser.email}}`\n\n- `https://salesforce.com/contacts?q={{ticket.requester.email}}`\n\nThe **Insert Variable** button will also help you easily add common variables that you might want to use, however you are not limited to this list.\n\n![Admin Panel for managing Smart Links](https://pub-7213da5297f34bcf8a03c7a7c6a5cb60.r2.dev/smartlinks_admin-view.png)\n\nYou can reference a wide variety of Zendesk data in your URLs. See our documentation for a more complete list: [Template Variables](https://smart-apps.gitbook.io/smart-links/using-smart-links/template-variables)\n\nFor more details, head over to [Getting Started](https://smart-apps.gitbook.io/smart-links/using-smart-links/quickstart). Have any questions? [Contact Us](https://smart-apps.gitbook.io/smart-links/contact-us)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1120382.apps.zdusercontent.com/1120382/assets/1754446878-3a83df01a9b6e575930a59701212ec57/logo-small.png","large_icon":"https://1120382.apps.zdusercontent.com/1120382/assets/1754446878-3a83df01a9b6e575930a59701212ec57/logo.png","screenshots":["https://1120382.apps.zdusercontent.com/1120382/assets/1754446878-3a83df01a9b6e575930a59701212ec57/screenshot-0.png","https://1120382.apps.zdusercontent.com/1120382/assets/1754446878-3a83df01a9b6e575930a59701212ec57/screenshot-1.png","https://1120382.apps.zdusercontent.com/1120382/assets/1754446878-3a83df01a9b6e575930a59701212ec57/screenshot-2.png"],"installation_count":44},{"id":1121450,"name":"My Ticket Reminders","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3207545,"app_id":1121450,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-09T20:57:22Z","updated_at":"2025-04-09T20:57:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3207544,"app_id":1121450,"name":"apiToken","kind":"text","required":false,"position":1,"created_at":"2025-04-09T20:57:22Z","updated_at":"2025-04-09T20:57:22Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5048,"entity_id":1121450,"app_id":1121450,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RC5dACk246Ow9doizdA3edW","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QbnvLCk246Ow9do","cost_id":1502,"cost_type":"CostStripe","active":true,"created_at":"2025-04-09T20:57:23.000Z","updated_at":"2025-04-09T20:57:23.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-04-09T20:57:21Z","updated_at":"2025-12-10T02:43:20Z","terms_conditions_url":"https://mycxapps.com/terms-of-service.html","app_organization":{"id":6790,"name":"Infigos LLC","email":"support@mycxapps.com","website":"https://mycxapps.com","country_code":"US","stripe_account_id":"acct_1QbnvLCk246Ow9do","state":null},"locations":[3,2,1,7],"date_published":"2025-04-10T17:11:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","top_bar","background"],"last_update_time":"2025-04-11T16:44:40Z","owner_id":269519,"author_name":"Infigos LLC","author_email":"support@mycxapps.com","author_url":"https://mycxapps.com","short_description":"Stay ahead of every ticket with automated time or trigger-based reminders","long_description":"\u003ch3\u003eBoost Productivity with My Ticket Reminders for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eStay on top of every ticket with \u003cstrong\u003eMy Ticket Reminders\u003c/strong\u003e, the easiest way to set follow-up reminders based on time or ticket triggers—right inside Zendesk. Whether you’re managing a fast-paced support team or ensuring VIP follow-ups never fall through the cracks, this app helps you deliver timely, proactive support with ease.  \u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003ePersonalize reminders\u003c/strong\u003e : Create reminders for yourself or assign them to other agents for specific tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTime-Specific Alerts\u003c/strong\u003e :Schedule reminders for exact times to stay on top of follow-ups and SLAs.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrigger-Based Notifications\u003c/strong\u003e : Automate reminders using Zendesk’s powerful trigger system.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Dashboard\u003c/strong\u003e : View, manage, and update all your reminders from a single, user-friendly dashboard.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eWhy Use My Ticket Reminders?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNever Miss a Follow-Up\u003c/strong\u003e : Keep your team organized and responsive—even during peak hours.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Response Times\u003c/strong\u003e :Get ahead of tickets before they slip through the cracks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTailored to Your Workflow\u003c/strong\u003e :Fully customizable to match your support process and priorities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmpower Your Agents\u003c/strong\u003e: Give your team the tools to stay focused, proactive, and accountable.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSeamless Zendesk Integration\u003c/h3\u003e\n\n\u003cp\u003eSetup takes just a few minutes and works right within your existing Zendesk environment—no disruptions, no complexity. Start creating reminders immediately after installation. \u003c/p\u003e\n\n\u003ch3\u003eGet Started\u003c/h3\u003e\n\n\u003cp\u003eTake control of your support operations. Install \u003cstrong\u003eMy Ticket Reminders\u003c/strong\u003e and start your free trial today—because timely follow-ups mean happier customers.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eClick \u003cstrong\u003eStart Trial\u003c/strong\u003e to begin setup\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDuring installation, you’ll be asked to configure access (you can apply \u003cstrong\u003erole\u003c/strong\u003e or \u003cstrong\u003egroup restrictions\u003c/strong\u003e to limit usage to specific agents).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce installed, the app will appear in your left-hand sidebar under \u003cstrong\u003eMy Ticket Reminders\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on the app logo in the sidebar to access the dashboard. \u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eSettings\u003c/strong\u003e and enter your API key to complete setup.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eHere’s how you create an API Token: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token\"\u003eLink to Zendesk Article\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eNow you are ready to create  your first reminder. If you have any questions or suggestions, feel free to reach out to us at \u003ca href=\"mailto:support@mycxapps.com\"\u003esupport@mycxapps.com\u003c/a\u003e or visit our \u003ca href=\"https://support.mycxapps.com/hc/en-us/categories/36504919061780-My-Ticket-Reminders\"\u003eHelp Center\u003c/a\u003e for guides and FAQs.\u003c/p\u003e\n\n\u003cp\u003eTo help us assist you faster, please include the app name (\u003cstrong\u003eMy Ticket Reminders\u003c/strong\u003e) and your \u003cstrong\u003eZendesk subdomain name\u003c/strong\u003e in your message.\u003c/p\u003e\n","raw_long_description":"###Boost Productivity with My Ticket Reminders for Zendesk  \nStay on top of every ticket with **My Ticket Reminders**, the easiest way to set follow-up reminders based on time or ticket triggers—right inside Zendesk. Whether you’re managing a fast-paced support team or ensuring VIP follow-ups never fall through the cracks, this app helps you deliver timely, proactive support with ease.  \n\n###Key Features\n\n1. **Personalize reminders** : Create reminders for yourself or assign them to other agents for specific tickets.\n2. **Time-Specific Alerts** :Schedule reminders for exact times to stay on top of follow-ups and SLAs.  \n3. **Trigger-Based Notifications** : Automate reminders using Zendesk’s powerful trigger system.  \n4. **Unified Dashboard** : View, manage, and update all your reminders from a single, user-friendly dashboard.\n\n###Why Use My Ticket Reminders?  \n+ **Never Miss a Follow-Up** : Keep your team organized and responsive—even during peak hours.  \n+ **Reduce Response Times** :Get ahead of tickets before they slip through the cracks.\n+ **Tailored to Your Workflow** :Fully customizable to match your support process and priorities.\n+ **Empower Your Agents**: Give your team the tools to stay focused, proactive, and accountable.  \n\n###Seamless Zendesk Integration\nSetup takes just a few minutes and works right within your existing Zendesk environment—no disruptions, no complexity. Start creating reminders immediately after installation. \n\n###Get Started\nTake control of your support operations. Install **My Ticket Reminders** and start your free trial today—because timely follow-ups mean happier customers.\n","raw_installation_instructions":"* Click **Start Trial** to begin setup  \n* You’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).  \n* During installation, you’ll be asked to configure access (you can apply **role** or **group restrictions** to limit usage to specific agents).  \n* Once installed, the app will appear in your left-hand sidebar under **My Ticket Reminders**.  \n* Click on the app logo in the sidebar to access the dashboard. \n* Go to **Settings** and enter your API key to complete setup.\n\nHere’s how you create an API Token: [Link to Zendesk Article](https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token).\n\nNow you are ready to create  your first reminder. If you have any questions or suggestions, feel free to reach out to us at [support@mycxapps.com](mailto:support@mycxapps.com) or visit our [Help Center](https://support.mycxapps.com/hc/en-us/categories/36504919061780-My-Ticket-Reminders) for guides and FAQs.\n\n To help us assist you faster, please include the app name (**My Ticket Reminders**) and your **Zendesk subdomain name** in your message.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1121450.apps.zdusercontent.com/1121450/assets/1744379157-ffdc0ffb298bce7111c2982b1c2a3099/logo-small.png","large_icon":"https://1121450.apps.zdusercontent.com/1121450/assets/1744379157-ffdc0ffb298bce7111c2982b1c2a3099/logo.png","screenshots":["https://1121450.apps.zdusercontent.com/1121450/assets/1744379157-ffdc0ffb298bce7111c2982b1c2a3099/screenshot-0.png","https://1121450.apps.zdusercontent.com/1121450/assets/1744379157-ffdc0ffb298bce7111c2982b1c2a3099/screenshot-1.png","https://1121450.apps.zdusercontent.com/1121450/assets/1744379157-ffdc0ffb298bce7111c2982b1c2a3099/screenshot-2.png"],"installation_count":2},{"id":1121580,"name":"Wiz","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-10T10:12:52Z","updated_at":"2026-07-23T03:15:33Z","terms_conditions_url":null,"app_organization":{"id":6819,"name":"Wiz","email":"nadav.tzuker@wiz.io","website":"https://wiz.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-07-23T03:15:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.wiz.io/pricing"},"location_names":[],"last_update_time":"2026-07-23T03:15:13Z","owner_id":269519,"author_name":"Wiz Inc.","author_email":"support@wiz.io","author_url":"https://www.wiz.io/integrations/zendesk","short_description":"Simplify and automate the ticketing process in Zendesk based on Issues in Wiz","long_description":"\u003cp\u003eManaging security risks requires clear, actionable insights and seamless workflows.\u003c/p\u003e\n\n\u003cp\u003eThe Wiz and Zendesk integration enables organizations to automatically create prioritized security tickets for Developers, and other teams directly in Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWiz surfaces critical Issues by correlating risks across misconfigurations, identities, sensitive data, and more, identifying toxic combinations that pose the highest threat. With all the necessary context provided, teams can quickly understand why an Issue is critical and focus their efforts on remediation. \u003c/p\u003e\n\n\u003cp\u003eBy unifying Wiz\u0026#39;s advanced risk prioritization with Zendesk workflow automation, this integration ensures faster resolution and stronger security posture across the organization.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app creates and updates Zendesk tickets based on Wiz Issues. Data transmitted to Zendesk includes issue details such as title, description, severity, affected cloud resources, and remediation guidance. All data is encrypted in transit using HTTPS, and access is authorized via OAuth. No data is stored outside of your Zendesk and Wiz accounts. For more information, see the \u003ca href=\"https://legal.wiz.io/legal#dpa\"\u003eWiz Data Processing Agreement\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eHow to install:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog into Wiz \u003c/li\u003e\n\u003cli\u003eGo to the available integrations tab and search for the Zendesk integration card. \u003c/li\u003e\n\u003cli\u003eProvide a meaningful name and your Zendesk \u003cstrong\u003esub-domain\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eWith \u003cstrong\u003eOAuth\u003c/strong\u003e selected, click \u003cstrong\u003eConnect with Zendesk\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eIn the Zendesk popup,  review the requested permissions and click \u003cstrong\u003eAllow\u003c/strong\u003e to authorize Wiz \u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAdd Integration\u003c/strong\u003e \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can learn more about how to use it with manual actions or automation rules in \u003ca href=\"https://docs.wiz.io/docs/zendesk-integration\"\u003eour docs\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Managing security risks requires clear, actionable insights and seamless workflows.\n\n The Wiz and Zendesk integration enables organizations to automatically create prioritized security tickets for Developers, and other teams directly in Zendesk. \n\n Wiz surfaces critical Issues by correlating risks across misconfigurations, identities, sensitive data, and more, identifying toxic combinations that pose the highest threat. With all the necessary context provided, teams can quickly understand why an Issue is critical and focus their efforts on remediation. \n\n By unifying Wiz's advanced risk prioritization with Zendesk workflow automation, this integration ensures faster resolution and stronger security posture across the organization.\n\n **Data Handling \u0026 Privacy**\n\n This app creates and updates Zendesk tickets based on Wiz Issues. Data transmitted to Zendesk includes issue details such as title, description, severity, affected cloud resources, and remediation guidance. All data is encrypted in transit using HTTPS, and access is authorized via OAuth. No data is stored outside of your Zendesk and Wiz accounts. For more information, see the [Wiz Data Processing Agreement](https://legal.wiz.io/legal#dpa).\n\n ","raw_installation_instructions":"**How to install:** \n\n 1. Log into Wiz \n 2. Go to the available integrations tab and search for the Zendesk integration card. \n 3. Provide a meaningful name and your Zendesk **sub-domain** \n 4. With **OAuth** selected, click **Connect with Zendesk** \n 5. In the Zendesk popup,  review the requested permissions and click **Allow** to authorize Wiz \n 6. Click **Add Integration** \n \n You can learn more about how to use it with manual actions or automation rules in [our docs](https://docs.wiz.io/docs/zendesk-integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1121580.apps.zdusercontent.com/1121580/assets/1784031498-96b39f295914cf99a9d8ea903297abe2/logo-small.png","large_icon":"https://1121580.apps.zdusercontent.com/1121580/assets/1784031498-96b39f295914cf99a9d8ea903297abe2/logo.png","screenshots":["https://1121580.apps.zdusercontent.com/1121580/assets/1784031498-96b39f295914cf99a9d8ea903297abe2/screenshot-0.png","https://1121580.apps.zdusercontent.com/1121580/assets/1784031498-96b39f295914cf99a9d8ea903297abe2/screenshot-1.png","https://1121580.apps.zdusercontent.com/1121580/assets/1784031498-96b39f295914cf99a9d8ea903297abe2/screenshot-2.png"],"installation_count":0},{"id":1123502,"name":"Remove 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attachments from open and closed tickets via search","long_description":"\u003ch1\u003eRemove Attachments\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eAuto-delete attachments from open and closed tickets via search\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eKeep Zendesk lean – remove the files you no longer need\u003c/h2\u003e\n\n\u003cp\u003eAttachments in Zendesk can quickly pile up — old PDFs, screenshots, and files that bloat storage and increase costs. Many of these sit in \u003cstrong\u003eclosed tickets\u003c/strong\u003e, where triggers can’t reach them, and manual cleanup is no longer practical.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRemove Attachments\u003c/strong\u003e by Knots gives you that option. Use Zendesk’s built-in search to find the tickets you want to clean and automatically redact and delete attachments from them. Whether it’s a one-time cleanup or a recurring job, you stay in control of your data footprint — no manual effort, no custom scripts.\u003c/p\u003e\n\n\u003ch3\u003eBenefits uf using Remove Attachments\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClean up old files, automatically:\u003c/strong\u003e Delete attachments from tickets that are no longer relevant — even those long since closed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Zendesk storage costs:\u003c/strong\u003e File attachments can take up considerable space. Free it up with scheduled redaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStay in control of your data:\u003c/strong\u003e Define exactly what gets removed and when — using the search logic you already know.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate without triggers:\u003c/strong\u003e Unlike trigger-based workflows (like in \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1058559/redact-attachments/\"\u003eRedact Attachments\u003c/a\u003e, this app is ideal for archived or historic tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch-based removal:\u003c/strong\u003e Define which tickets to clean up using Zendesk search queries — by creation date, status, or tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks on closed tickets:\u003c/strong\u003e Supports tickets that are no longer editable by standard Zendesk workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible scheduling:\u003c/strong\u003e Set recurring jobs to run daily, weekly, or monthly — or run a one-time cleanup anytime.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeletes inline images too:\u003c/strong\u003e Redacts both classic attachments and inline images embedded in tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUses Zendesk’s redaction functionality:\u003c/strong\u003e Attachments are permanently removed using Zendesk’s native redaction process — the same method used for manual file removal.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart processing \u0026amp; logging:\u003c/strong\u003e Already-processed tickets are marked to avoid reprocessing, and errors are logged for review.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eReal-world use cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eRemove attachments from tickets older than one year or all your closed tickets\u003c/li\u003e\n\u003cli\u003eRegularly clean up tickets after a defined retention period\u003c/li\u003e\n\u003cli\u003eOptimize your Zendesk instance without manual work or scripts\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eDelete attachments based on tags and triggers?\u003c/h3\u003e\n\n\u003cp\u003eIf you want to redact attachments based on Zendesk triggers or tags instead, check out our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1058559/redact-attachments/\"\u003eRedact Attachments App\u003c/a\u003e, which works with rules-based automation.\u003c/p\u003e\n\n\u003ch4\u003e❓FAQ\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I control which attachments are removed?\u003c/strong\u003e Yes. You define the selection using Zendesk search queries — for example by date, tag, or file extension.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes this delete ticket text or comments?\u003c/strong\u003e No, only attachments are deleted. Ticket text remains untouched.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes it remove inline images too?\u003c/strong\u003e Yes, inline images are also deleted.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat happens if something goes wrong?\u003c/strong\u003e Errors are logged so you can follow up or retry if needed. Already-processed tickets are tagged to avoid reprocessing.\u003c/p\u003e\n\n\u003ch3\u003eBuilt by Knots\u003c/h3\u003e\n\n\u003cp\u003eKnots builds clean, focused tools that solve real problems without the fluff. We believe in automation that actually delivers, improving your workflow until you\u0026#39;re running a lean, mean support machine. Need help with setup or something customized? Get in touch at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e - we\u0026#39;d love to hear from you.\u003c/p\u003e\n\n\u003ch3\u003e🚀 Start your free trial today\u003c/h3\u003e\n\n\u003cp\u003eCut the clutter: Install Remove Attachments and take control of your Zendesk storage — with scheduled, automated cleanup jobs tailored to your needs.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install Remove Attachments.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eRemove Attachments\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Remove Attachments icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"# Remove Attachments\n\n**Auto-delete attachments from open and closed tickets via search**\n\n## Keep Zendesk lean – remove the files you no longer need\n\nAttachments in Zendesk can quickly pile up — old PDFs, screenshots, and files that bloat storage and increase costs. Many of these sit in **closed tickets**, where triggers can’t reach them, and manual cleanup is no longer practical.\n\n\n**Remove Attachments** by Knots gives you that option. Use Zendesk’s built-in search to find the tickets you want to clean and automatically redact and delete attachments from them. Whether it’s a one-time cleanup or a recurring job, you stay in control of your data footprint — no manual effort, no custom scripts.\n\n### Benefits uf using Remove Attachments\n\n* **Clean up old files, automatically:** Delete attachments from tickets that are no longer relevant — even those long since closed.\n* **Reduce Zendesk storage costs:** File attachments can take up considerable space. Free it up with scheduled redaction.\n* **Stay in control of your data:** Define exactly what gets removed and when — using the search logic you already know.\n* **Automate without triggers:** Unlike trigger-based workflows (like in [Redact Attachments](https://www.zendesk.com/marketplace/apps/support/1058559/redact-attachments/), this app is ideal for archived or historic tickets.\n\n\n### Key Features\n\n* **Search-based removal:** Define which tickets to clean up using Zendesk search queries — by creation date, status, or tags.\n* **Works on closed tickets:** Supports tickets that are no longer editable by standard Zendesk workflows.\n* **Flexible scheduling:** Set recurring jobs to run daily, weekly, or monthly — or run a one-time cleanup anytime.\n* **Deletes inline images too:** Redacts both classic attachments and inline images embedded in tickets.\n* **Uses Zendesk’s redaction functionality:** Attachments are permanently removed using Zendesk’s native redaction process — the same method used for manual file removal.\n* **Smart processing \u0026 logging:** Already-processed tickets are marked to avoid reprocessing, and errors are logged for review.\n\n\n#### Real-world use cases\n\n* Remove attachments from tickets older than one year or all your closed tickets\n* Regularly clean up tickets after a defined retention period\n* Optimize your Zendesk instance without manual work or scripts\n\n\n### Delete attachments based on tags and triggers?\n\nIf you want to redact attachments based on Zendesk triggers or tags instead, check out our [Redact Attachments App](https://www.zendesk.com/marketplace/apps/support/1058559/redact-attachments/), which works with rules-based automation.\n\n\n#### ❓FAQ\n\n**Can I control which attachments are removed?** Yes. You define the selection using Zendesk search queries — for example by date, tag, or file extension.\n\n**Does this delete ticket text or comments?** No, only attachments are deleted. Ticket text remains untouched.\n\n**Does it remove inline images too?** Yes, inline images are also deleted.\n\n**What happens if something goes wrong?** Errors are logged so you can follow up or retry if needed. Already-processed tickets are tagged to avoid reprocessing.\n\n### Built by Knots\n\nKnots builds clean, focused tools that solve real problems without the fluff. We believe in automation that actually delivers, improving your workflow until you're running a lean, mean support machine. Need help with setup or something customized? Get in touch at [zendesk@knots.io](mailto:zendesk@knots.io) - we'd love to hear from you.\n\n### 🚀 Start your free trial today\n\nCut the clutter: Install Remove Attachments and take control of your Zendesk storage — with scheduled, automated cleanup jobs tailored to your needs.\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install Remove Attachments.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Remove Attachments**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the Remove Attachments icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1123502.apps.zdusercontent.com/1123502/assets/1764154082-c9e6216b5feb9c04e5414e5dca3950a1/logo-small.png","large_icon":"https://1123502.apps.zdusercontent.com/1123502/assets/1764154082-c9e6216b5feb9c04e5414e5dca3950a1/logo.png","screenshots":["https://1123502.apps.zdusercontent.com/1123502/assets/1764154082-c9e6216b5feb9c04e5414e5dca3950a1/screenshot-0.png","https://1123502.apps.zdusercontent.com/1123502/assets/1764154082-c9e6216b5feb9c04e5414e5dca3950a1/screenshot-1.png","https://1123502.apps.zdusercontent.com/1123502/assets/1764154082-c9e6216b5feb9c04e5414e5dca3950a1/screenshot-2.png"],"installation_count":17},{"id":1124202,"name":"Admin Suite","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3215649,"app_id":1124202,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-21T12:55:03Z","updated_at":"2025-04-21T12:55:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5084,"entity_id":1124202,"app_id":1124202,"amount":300,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RGJkyE3SBicUX0qJr47EwjB","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Qku0DE3SBicUX0q","cost_id":1508,"cost_type":"CostStripe","active":false,"created_at":"2025-04-21T12:55:05.000Z","updated_at":"2025-04-21T12:55:05.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5350,"entity_id":1124202,"app_id":1124202,"amount":699,"name":"Admin Suite V 1.2","description":"\u003cp\u003eOur advanced version of Admin Suite now includes everything from version 1, plus a new connections module to record and monitor your agents\u0026#39; arrival and departure times, a to-do list, and the option to add shortcuts.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SFQJWE3SBicUX0qZnYTXLGO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Qku0DE3SBicUX0q","cost_id":1573,"cost_type":"CostStripe","active":true,"created_at":"2025-10-14T15:36:31.000Z","updated_at":"2025-10-14T15:36:31.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-04-21T12:55:03Z","updated_at":"2025-10-15T17:31:51Z","terms_conditions_url":"https://www.easyappforz.com/terms-and-conditions","app_organization":{"id":6767,"name":"EasyApp","email":"contacto@easyappforz.com","website":"https://www.easyappforz.com","country_code":"CL","stripe_account_id":"acct_1Qku0DE3SBicUX0q","state":"unpublished"},"locations":[2,1],"date_published":"2025-04-23T16:16:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","top_bar"],"last_update_time":"2025-10-15T17:31:44Z","owner_id":269519,"author_name":"EasyApp","author_email":"contacto@easyappforz.com","author_url":"https://www.easyappforz.com/","short_description":"Manage your users, organizations, schedules, agent connections, and more in one place.","long_description":"\u003cp\u003eHello Admin, we have created this app called Admin suite so you can manage your licenses, end users, organizations, schedules, and track your agents\u0026#39; working hours, all in one place, without having to navigate through Zendesk\u0026#39;s Admin Center modules.  \u003c/p\u003e\n\n\u003cp\u003e🌟 OUR LATEST FEATURED RELEASE: Agent Connections Tracking - Monitor when your agents start and end their working day directly from Zendesk\u0026#39;s top bar. Track connection history, manage working hours, and generate detailed reports for better workforce management.  \u003c/p\u003e\n\n\u003cp\u003eWhat else can you do with Admin suite?  \u003c/p\u003e\n\n\u003cp\u003eThroughout the app, you have KPIs for the most important volumes:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTotal licenses\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTotal end users\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTotal roles\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTotal groups\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTotal organizations\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLicenses Tab: Manage the licenses in your instance.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and edit agents individually or in bulk (role, group or additional groups, organization, passwords, agent signatures, suspend them, downgrade them to end users).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport and export records using Excel.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChange users\u0026#39; roles to end users.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpdate passwords individually or in bulk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMonitor your agents\u0026#39; availability and capacity in real time, individually, in bulk, or by group.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHighlight agents who haven\u0026#39;t logged into Zendesk for a specific number of days, allowing you to identify unused licenses.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnd Users Tab: View and manage end users.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView users by organization\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFilter by a specific user email\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView user details including name, email, phone, organization, suspended status.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGrant a license to an end user\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOrganizations Tab: Easily manage your organizations.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView one organization or all at once\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFilter by name\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImport (create, update) organizations in bulk and associate them with customers and agents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport all organizations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView organizations by name, associated domains, and groups.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDelete organizations\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSchedules Tab: View and manage schedules.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView your schedules individually or in bulk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSee details by ID, name, time zone, creation and update date, and details by working days.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport your schedules in bulk for control\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDelete schedules.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eConnections Tab: Track agent working hours and connections (⭐ OUR LATEST RELEASE).  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMonitor when your agents start and end their working day\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView connection history with date ranges and filters\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport connection records for payroll and attendance management\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePagination support for handling large data volumes.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDownload weekly reports before automatic cleanup\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTop Bar Integration: Your agents can clock in and out directly from Zendesk\u0026#39;s top bar, without having to access your admin panel. You don\u0026#39;t need a large WFM module, save on costs if what you need is to track your Agents\u0026#39; clock in and clock out.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo-Do Tab (Tasks): Record what you need to do directly in your admin panel.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and track administrative tasks\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSet start dates, deadlines, and notifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMonitor task status (overdue/on time)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd URLs to verify specific components\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReceive alerts for important deadlines\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFavourites: Quick access to Zendesk resources you frequently use.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate custom quick links to Zendesk admin pages\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePre-configured shortcuts (Ticket fields, Views, Macros, Triggers, Automations, SLA, Apps, etc.)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSave time navigating through Zendesk\u0026#39;s Admin Center\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOr add links or shortcuts to external sites you use.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions or need anything, write to us at contacto@easyappforz.com and we\u0026#39;ll be happy to help you. We are specialists with over 15 years of experience in app development and Zendesk consulting.\u003cbr\u003e\u003cbr\u003e\nIf you want to know more about EasyApp, visit our website www.easyappforz.com  \u003c/p\u003e\n\n\u003cp\u003e📋 DATA PRIVACY DISCLOSURE:\u003cbr\u003e\u003cbr\u003e\nThis app accesses, processes, and stores data in your Zendesk instance locally, connection tracking data is automatically deleted weekly to maintain app performance. We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk marketplace  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will appear in the Zendesk Support interface under the Admin Center  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring installation, ensure your account has administrator privileges to access user and organization management features  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo additional configuration is required - the app will automatically connect to your Zendesk account  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor assistance with installation or usage of the app, please contact support at contacto@easyappforz.com\u003c/p\u003e\n","raw_long_description":"Hello Admin, we have created this app called Admin suite so you can manage your licenses, end users, organizations, schedules, and track your agents' working hours, all in one place, without having to navigate through Zendesk's Admin Center modules.  \n\n🌟 OUR LATEST FEATURED RELEASE: Agent Connections Tracking - Monitor when your agents start and end their working day directly from Zendesk's top bar. Track connection history, manage working hours, and generate detailed reports for better workforce management.  \n\nWhat else can you do with Admin suite?  \n\nThroughout the app, you have KPIs for the most important volumes:  \n\n* Total licenses  \n* Total end users  \n* Total roles  \n* Total groups  \n* Total organizations  \n\nLicenses Tab: Manage the licenses in your instance.  \n\n* Create and edit agents individually or in bulk (role, group or additional groups, organization, passwords, agent signatures, suspend them, downgrade them to end users).  \n* Import and export records using Excel.  \n* Change users' roles to end users.  \n* Update passwords individually or in bulk.  \n* Monitor your agents' availability and capacity in real time, individually, in bulk, or by group.  \n* Highlight agents who haven't logged into Zendesk for a specific number of days, allowing you to identify unused licenses.  \n\nEnd Users Tab: View and manage end users.  \n\n* View users by organization  \n* Filter by a specific user email  \n* View user details including name, email, phone, organization, suspended status.  \n* Grant a license to an end user  \n\nOrganizations Tab: Easily manage your organizations.  \n\n* View one organization or all at once  \n* Filter by name  \n* Import (create, update) organizations in bulk and associate them with customers and agents  \n* Export all organizations  \n* View organizations by name, associated domains, and groups.  \n* Delete organizations  \n\nSchedules Tab: View and manage schedules.  \n\n* View your schedules individually or in bulk  \n* See details by ID, name, time zone, creation and update date, and details by working days.  \n* Export your schedules in bulk for control  \n* Delete schedules.  \n\nConnections Tab: Track agent working hours and connections (⭐ OUR LATEST RELEASE).  \n\n* Monitor when your agents start and end their working day  \n* View connection history with date ranges and filters  \n* Export connection records for payroll and attendance management  \n* Pagination support for handling large data volumes.  \n* Download weekly reports before automatic cleanup  \n* Top Bar Integration: Your agents can clock in and out directly from Zendesk's top bar, without having to access your admin panel. You don't need a large WFM module, save on costs if what you need is to track your Agents' clock in and clock out.  \n\nTo-Do Tab (Tasks): Record what you need to do directly in your admin panel.  \n\n* Create and track administrative tasks  \n* Set start dates, deadlines, and notifications  \n* Monitor task status (overdue/on time)  \n* Add URLs to verify specific components  \n* Receive alerts for important deadlines  \n\nFavourites: Quick access to Zendesk resources you frequently use.  \n\n* Create custom quick links to Zendesk admin pages  \n* Pre-configured shortcuts (Ticket fields, Views, Macros, Triggers, Automations, SLA, Apps, etc.)  \n* Save time navigating through Zendesk's Admin Center  \n* Or add links or shortcuts to external sites you use.  \n\nIf you have any questions or need anything, write to us at contacto@easyappforz.com and we'll be happy to help you. We are specialists with over 15 years of experience in app development and Zendesk consulting.  \nIf you want to know more about EasyApp, visit our website www.easyappforz.com  \n\n📋 DATA PRIVACY DISCLOSURE:  \nThis app accesses, processes, and stores data in your Zendesk instance locally, connection tracking data is automatically deleted weekly to maintain app performance. We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy","raw_installation_instructions":"1. Install the app from the Zendesk marketplace  \n\n2. The app will appear in the Zendesk Support interface under the Admin Center  \n\n3. During installation, ensure your account has administrator privileges to access user and organization management features  \n\n4. No additional configuration is required - the app will automatically connect to your Zendesk account  \n\nFor assistance with installation or usage of the app, please contact support at contacto@easyappforz.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1124202.apps.zdusercontent.com/1124202/assets/1760481308-8c71b1d7978ab7d17e4671d7e539e0fa/logo-small.png","large_icon":"https://1124202.apps.zdusercontent.com/1124202/assets/1760481308-8c71b1d7978ab7d17e4671d7e539e0fa/logo.png","screenshots":["https://1124202.apps.zdusercontent.com/1124202/assets/1760481308-8c71b1d7978ab7d17e4671d7e539e0fa/screenshot-0.png","https://1124202.apps.zdusercontent.com/1124202/assets/1760481308-8c71b1d7978ab7d17e4671d7e539e0fa/screenshot-1.png","https://1124202.apps.zdusercontent.com/1124202/assets/1760481308-8c71b1d7978ab7d17e4671d7e539e0fa/screenshot-2.png"],"installation_count":2},{"id":1124417,"name":"Escalation Copilot by Pluno","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3216399,"app_id":1124417,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-22T08:07:49Z","updated_at":"2025-04-22T08:07:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3216398,"app_id":1124417,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-04-22T08:07:49Z","updated_at":"2026-09-15T18:03:52Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5085,"entity_id":1124417,"app_id":1124417,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-22T08:07:50.000Z","updated_at":"2025-04-22T08:07:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":17,"average":5,"count":{"5":17,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-22T08:07:48Z","updated_at":"2026-09-15T18:03:52Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2025-04-24T18:11:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-09-15T18:03:49Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"Free Copilot for Escalations to Jira and Slack - Syncing Support, Dev, and Customer","long_description":"\u003cp\u003e\u003cstrong\u003eOverview\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePluno manages escalations for you; one click escalates tickets from Zendesk to Jira or Slack with all context to jump in and resolve the issue.\u003c/p\u003e\n\n\u003cp\u003eGet a smart summary auto-generated from a customizable template with context intact, enabling immediate action by the receiving team.\u003c/p\u003e\n\n\u003cp\u003eAuto-update customers, without manually tracking Jira or Slack, boosting efficiency, reducing missed updates, and improving response times and satisfaction.\u003cbr\u003e\n\u003ca href=\"https://youtu.be/N43r2FghtN4\"\u003e\u003cimg src=\"https://shorturl.at/REQet\" alt=\"8.png\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhy Support Teams and Customers Love It?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eManual escalations now happen instantly, full context upfront, feedback flows back into Zendesk, and customers stay in the loop with periodic progress updates.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhat\u0026#39;s Included\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e1-Click Escalation to Jira or Slack\u003c/strong\u003e\nSend tickets directly from Zendesk to Slack or Jira with all necessary context filled in, no manual effort required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/uouOG\" alt=\"2.png\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Ticket Summaries Based On Custom Escalation Templates\u003c/strong\u003e\nPluno gathers key details, prior troubleshooting steps, and relevant information into a clean, consistent format tailored to your workflows.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/5DlDa\" alt=\"3.png\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBi-directional Communication Sync\u003c/strong\u003e\nWhenever there\u0026#39;s a relevant update on Jira/Slack, Pluno adds an internal comment on Zendesk and generates a suggested message for updating the customer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLikewise, any new replies from the customer are synced back to the escalated issue, keeping the escalation team in the loop.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/UjQif\" alt=\"4.png\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI Workflows for Escalation Rules\u003c/strong\u003e\nDefine rules in plain language. For example, auto-nudge the escalation team if no update within a set time, or block updates like timelines from ever reaching customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/BduXW\" alt=\"5.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSuccess Stories\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/sRFo1\" alt=\"6.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003eExplore more \u003ca href=\"https://pluno.ai/success-stories\"\u003esuccess stories\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eDetailed \u003ca href=\"https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21\"\u003esecurity and data protection policies\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eFAQs\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIs Pluno free to use?\u003c/strong\u003e\u003cbr\u003e\nFor now, Pluno is free with all features included.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIs there a limit to how many tickets I can escalate and manage with Pluno?\u003c/strong\u003e\u003cbr\u003e\nPluno supports unlimited ticket escalations and management simultaneously.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhich support channels does Pluno work with?\u003c/strong\u003e\u003cbr\u003e\nSupports escalations from email and web widget conversations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDo I need technical skills to set up or use Pluno?\u003c/strong\u003e\u003cbr\u003e\nSetup takes under 10 minutes, and everything is customizable in plain text with no coding required.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach us via our \u003ca href=\"https://pluno.ai/\"\u003ewebsite\u003c/a\u003e, or \u003ca href=\"mailto:support@pluno.ai\"\u003eemail\u003c/a\u003e. Your call.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast response times\u003c/strong\u003e: within a few hours\u003c/li\u003e\n\u003cli\u003eOnboarding help is available\u003c/li\u003e\n\u003cli\u003eWeekly feature updates and improvements\u003c/li\u003e\n\u003cli\u003eFollow our \u003ca href=\"https://pluno.ai/changelog\"\u003echangelog\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1124417\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Overview**\n\nPluno manages escalations for you; one click escalates tickets from Zendesk to Jira or Slack with all context to jump in and resolve the issue.\n\nGet a smart summary auto-generated from a customizable template with context intact, enabling immediate action by the receiving team.\n\nAuto-update customers, without manually tracking Jira or Slack, boosting efficiency, reducing missed updates, and improving response times and satisfaction.\n[![8.png](https://shorturl.at/REQet)](https://youtu.be/N43r2FghtN4)\n\n## **Why Support Teams and Customers Love It?**\n\nManual escalations now happen instantly, full context upfront, feedback flows back into Zendesk, and customers stay in the loop with periodic progress updates.\n\n![1.png](https://shorturl.at/x3VQi)\n\n## **What's Included**\n\n- **1-Click Escalation to Jira or Slack**\nSend tickets directly from Zendesk to Slack or Jira with all necessary context filled in, no manual effort required.\n\n![2.png](https://shorturl.at/uouOG)\n   \n- **Automated Ticket Summaries Based On Custom Escalation Templates**\nPluno gathers key details, prior troubleshooting steps, and relevant information into a clean, consistent format tailored to your workflows.\n\n![3.png](https://shorturl.at/5DlDa)\n\n- **Bi-directional Communication Sync**\nWhenever there's a relevant update on Jira/Slack, Pluno adds an internal comment on Zendesk and generates a suggested message for updating the customer.\n\nLikewise, any new replies from the customer are synced back to the escalated issue, keeping the escalation team in the loop.\n\n![4.png](https://shorturl.at/UjQif)\n\n- **AI Workflows for Escalation Rules**\nDefine rules in plain language. For example, auto-nudge the escalation team if no update within a set time, or block updates like timelines from ever reaching customers.\n    \n![5.png](https://shorturl.at/BduXW)\n\n## **Success Stories**\n![6.png](https://shorturl.at/sRFo1)\n\nExplore more [success stories](https://pluno.ai/success-stories).\n\n## **Security \u0026 Compliance**\n\n- Detailed [security and data protection policies](https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21).\n\n![7.png](https://shorturl.at/dZGTp)\n\n### **FAQs**\n- **Is Pluno free to use?**\n    For now, Pluno is free with all features included.\n\n- **Is there a limit to how many tickets I can escalate and manage with Pluno?**\n    Pluno supports unlimited ticket escalations and management simultaneously.\n\n- **Which support channels does Pluno work with?**\n    Supports escalations from email and web widget conversations.\n\n- **Do I need technical skills to set up or use Pluno?**\n    Setup takes under 10 minutes, and everything is customizable in plain text with no coding required.\n\n## **Support \u0026 Maintenance**\n- Reach us via our [website](https://pluno.ai/), or [email](mailto:support@pluno.ai). Your call.\n- **Fast response times**: within a few hours\n- Onboarding help is available\n- Weekly feature updates and improvements\n- Follow our [changelog](https://pluno.ai/changelog)\n\nThis app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1124417)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1124417.apps.zdusercontent.com/1124417/assets/1788776782-f2102885b789489ab7c97adf1b3ad5cd/logo-small.png","large_icon":"https://1124417.apps.zdusercontent.com/1124417/assets/1788776782-f2102885b789489ab7c97adf1b3ad5cd/logo.png","screenshots":["https://1124417.apps.zdusercontent.com/1124417/assets/1788776782-f2102885b789489ab7c97adf1b3ad5cd/screenshot-0.png","https://1124417.apps.zdusercontent.com/1124417/assets/1788776782-f2102885b789489ab7c97adf1b3ad5cd/screenshot-1.png","https://1124417.apps.zdusercontent.com/1124417/assets/1788776782-f2102885b789489ab7c97adf1b3ad5cd/screenshot-2.png"],"installation_count":23},{"id":1125006,"name":"Panic Button","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3218672,"app_id":1125006,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-23T19:23:26Z","updated_at":"2025-04-23T19:23:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5091,"entity_id":1125006,"app_id":1125006,"amount":1000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1REGbCAXx5vyTBaqL7rib4Gw","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1RE83cAXx5vyTBaq","cost_id":1512,"cost_type":"CostStripe","active":true,"created_at":"2025-04-23T19:23:28.000Z","updated_at":"2025-04-23T19:23:28.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-04-23T19:23:25Z","updated_at":"2025-04-29T17:22:30Z","terms_conditions_url":"https://optcode.zendesk.com/hc/en-us/articles/40636120650643--Termos-e-Condi%C3%A7%C3%B5es-de-Uso-Panic-Button","app_organization":{"id":6908,"name":"Optcode","email":"support@optcode.zendesk.com","website":"https://optcode.zendesk.com/","country_code":"BR","stripe_account_id":"acct_1RE83cAXx5vyTBaq","state":null},"locations":[3],"date_published":"2025-04-29T17:22:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-04-29T17:20:45Z","owner_id":269519,"author_name":"Andre Oliveira","author_email":"support@optcode.zendesk.com","author_url":"https://optcode.zendesk.com","short_description":"A panic button for urgent tickets","long_description":"\u003ch2\u003e🚨 Bring your entire support team together — with just one click\u003c/h2\u003e\n\n\u003cp\u003eThe \u003cstrong\u003ePanic Button\u003c/strong\u003e is a lightweight and powerful tool that empowers agents to instantly escalate urgent tickets across your Zendesk environment.  With a simple, color-coded button added to the ticket sidebar, your team gains the visibility and responsiveness needed to deliver fast, coordinated support when it matters most.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re managing high-stakes \u003cstrong\u003eB2B accounts\u003c/strong\u003e, sensitive customer issues, or service-level escalations, Panic Button helps ensure the \u003cstrong\u003eright people\u003c/strong\u003e are alerted at the \u003cstrong\u003eright time\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003e🎯 Key Benefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e🚨 One-click ticket escalation\u003c/strong\u003e to selected groups or all agents\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e🎨 Visual indicator\u003c/strong\u003e (green, gray, red) based on trigger status and permissions\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e✅ Works with all Zendesk plans\u003c/strong\u003e – no backend or configuration needed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e🌍 Multilingual support\u003c/strong\u003e: English, Portuguese (BR), Spanish, and French\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e🔐 Keeps your team aligned\u003c/strong\u003e on what’s urgent, without losing control\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e💼 Perfect For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSupport teams\u003c/strong\u003e handling premium accounts or strict SLAs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrganizations\u003c/strong\u003e seeking higher collaboration during customer crises\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompanies\u003c/strong\u003e that value speed, transparency, and teamwork\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e🚀 Final Note\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall now\u003c/strong\u003e and bring \u003cstrong\u003eclarity and action\u003c/strong\u003e to your most important tickets — instantly!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started with the Panic Button app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Zendesk Support account.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eAdmin\u003c/strong\u003e icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eApps \u0026gt; Marketplace\u003c/strong\u003e, then search for \u003cstrong\u003ePanic Button\u003c/strong\u003e and click on the app tile.\u003c/li\u003e\n\u003cli\u003eOn the \u003cstrong\u003ePanic Button\u003c/strong\u003e app page, click \u003cstrong\u003eInstall app\u003c/strong\u003e in the upper-right corner.\u003cbr\u003e\n\u003cem\u003eNote: This app is only available to customers on Professional and Enterprise plans.\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eEnter a name for the app.\u003c/li\u003e\n\u003cli\u003eConfigure the available settings according to your team’s needs.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to complete the process.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## 🚨 Bring your entire support team together — with just one click\n\nThe **Panic Button** is a lightweight and powerful tool that empowers agents to instantly escalate urgent tickets across your Zendesk environment.  With a simple, color-coded button added to the ticket sidebar, your team gains the visibility and responsiveness needed to deliver fast, coordinated support when it matters most.\n\nWhether you're managing high-stakes **B2B accounts**, sensitive customer issues, or service-level escalations, Panic Button helps ensure the **right people** are alerted at the **right time**.\n\n## 🎯 Key Benefits\n\n- **🚨 One-click ticket escalation** to selected groups or all agents\n- **🎨 Visual indicator** (green, gray, red) based on trigger status and permissions\n- **✅ Works with all Zendesk plans** – no backend or configuration needed\n- **🌍 Multilingual support**: English, Portuguese (BR), Spanish, and French\n- **🔐 Keeps your team aligned** on what’s urgent, without losing control\n\n## 💼 Perfect For\n\n- **Support teams** handling premium accounts or strict SLAs\n- **Organizations** seeking higher collaboration during customer crises\n- **Companies** that value speed, transparency, and teamwork\n\n## 🚀 Final Note\n\n**Install now** and bring **clarity and action** to your most important tickets — instantly!","raw_installation_instructions":"Getting started with the Panic Button app:\n\n1. Sign in to your Zendesk Support account.\n2. Click the **Admin** icon in the sidebar.\n3. Go to **Apps \u003e Marketplace**, then search for **Panic Button** and click on the app tile.\n4. On the **Panic Button** app page, click **Install app** in the upper-right corner.  \n_Note: This app is only available to customers on Professional and Enterprise plans._\n5. Enter a name for the app.\n6. Configure the available settings according to your team’s needs.\n7. Click **Install** to complete the process.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1125006.apps.zdusercontent.com/1125006/assets/1745868889-1d9bcc6887d46834cc92153418649baa/logo-small.png","large_icon":"https://1125006.apps.zdusercontent.com/1125006/assets/1745868889-1d9bcc6887d46834cc92153418649baa/logo.png","screenshots":["https://1125006.apps.zdusercontent.com/1125006/assets/1745868889-1d9bcc6887d46834cc92153418649baa/screenshot-0.png","https://1125006.apps.zdusercontent.com/1125006/assets/1745868889-1d9bcc6887d46834cc92153418649baa/screenshot-1.png","https://1125006.apps.zdusercontent.com/1125006/assets/1745868889-1d9bcc6887d46834cc92153418649baa/screenshot-2.png"],"installation_count":0},{"id":1127055,"name":"Ordemio AI Agent for Support","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-02T09:58:03Z","updated_at":"2026-03-04T19:00:17Z","terms_conditions_url":null,"app_organization":{"id":6918,"name":"Ordemio","email":"hello@ordemio.com","website":"https://www.ordemio.com","country_code":"PT","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-05-05T21:09:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ordemio.com/#pricing"},"location_names":[],"last_update_time":"2026-03-04T19:00:15Z","owner_id":269519,"author_name":"Ordemio.com","author_email":"support@ordemio.com","author_url":"https://www.ordemio.com/","short_description":"Embedded AI support agent with human-like skills for Zendesk tickets","long_description":"\u003ch3\u003eSupercharge Your Zendesk with AI-Powered Support Agent\u003c/h3\u003e\n\n\u003cp\u003eOrdemio is an AI-driven support agent that seamlessly integrates with Zendesk to help customer service teams deliver faster, smarter support. It works alongside your human agents to instantly handle common queries using your existing knowledge base and FAQs, deflecting up to \u003cstrong\u003e80%\u003c/strong\u003e of repetitive tickets.\u003c/p\u003e\n\n\u003cp\u003eCustomers get accurate, 24/7 answers in seconds, which \u003cstrong\u003einstantly reduces your team’s ticket volume\u003c/strong\u003e and response times. The result is higher customer satisfaction and agents freed to focus on complex, high-value issues instead of FAQs.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce ticket volume by 60–70%\u003c/li\u003e\n\u003cli\u003eDecrease response times to seconds\u003c/li\u003e\n\u003cli\u003eScale your support without scaling headcount\u003c/li\u003e\n\u003cli\u003eEnsure 24/7 coverage and instant replies\u003c/li\u003e\n\u003cli\u003eMaintain high CSAT with accurate and on-brand responses\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat the Ordemio + Zendesk integration does\u003c/h3\u003e\n\n\u003cp\u003eSeamlessly embedded into Zendesk, Ordemio acts as your frontline agent — resolving repetitive tickets instantly, reducing response times, and freeing up your human team to focus on complex issues.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-reply to customers\u003c/strong\u003e across supported Zendesk channels (e.g., email, web forms).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuggest draft replies\u003c/strong\u003e as internal notes to assist human agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEngage in multi-turn conversations\u003c/strong\u003e to resolve more complex issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamlessly hand off\u003c/strong\u003e conversations to human agents when required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMatch your brand tone\u003c/strong\u003e using customizable reply instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Ordemio AI Agent Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Knowledge Sync:\u003c/strong\u003e Connect Zendesk, GitBook, Confluence, Google Drive, Notion, SharePoint, Salesforce, and more. Content stays updated automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge Gap Detection:\u003c/strong\u003e Identify missing help content and generate suggested articles using AI.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual Support:\u003c/strong\u003e Reply in 95+ languages with smart language detection.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Insights \u0026amp; Analytics:\u003c/strong\u003e Understand customer questions and identify support trends.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInternal Chatbot Mode:\u003c/strong\u003e Use Ordemio inside Slack or Microsoft Teams to support employees.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Data Integration:\u003c/strong\u003e Connect secure APIs to personalize responses (e.g., order status or account details).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy Notice\u003c/h3\u003e\n\n\u003cp\u003eOrdemio accesses and processes Zendesk ticket data, including ticket content, conversation history, metadata, and end-user messages, strictly for the purpose of generating automated replies, suggesting draft responses, improving answer relevance, and providing analytics insights within the app.\u003c/p\u003e\n\n\u003cp\u003eIf enabled by the customer, Ordemio may also process limited customer-specific data from connected systems (e.g., order status or account information) solely to personalize responses.\u003c/p\u003e\n\n\u003cp\u003eData is:\u003cbr\u003e\n- Used only to provide and improve the Ordemio service\u003cbr\u003e\n- Processed securely using industry-standard security measures\u003cbr\u003e\n- Not sold or shared with unauthorized third parties\u003cbr\u003e\n- Accessed only to the extent necessary to deliver the integration’s functionality\u003c/p\u003e\n\n\u003cp\u003eCustomers retain full control over their data and can disconnect the integration at any time.\u003c/p\u003e\n\n\u003cp\u003eFor full details, please review:\u003c/p\u003e\n\n\u003cp\u003eTerms of Service: https://www.ordemio.com/terms\u003cbr\u003e\u003cbr\u003e\nPrivacy Policy: https://www.ordemio.com/privacy\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to reduce support workload and improve CX? Sign up for a free trial at https://www.ordemio.com/\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to connect Ordemio to your Zendesk account\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate an account at \u003ca href=\"https://www.ordemio.com/application?utm_source=zd-ticket-plugin\u0026utm_medium=zd_directory\u0026utm_campaign=plugin_description\"\u003eordemio.com\u003c/a\u003e (free 30-day trial)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd your Help Docs or connect to your team\u0026#39;s knowledge base (Google Drive, Notion, etc.) to train your AI chatbot.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall Ordemio AI Agent in your Zendesk workspace (from this marketplace)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect to your Zendesk Account (from within your Ordemio.com dashboard)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnd… you’re all set!\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eDetailed steps for connecting to your Zendesk account\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWithin the Ordemio.com Dashboard, open Integrations \u0026gt; Applications\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u0026quot;Zendesk Tickets\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the \u0026quot;Connect Zendesk account\u0026quot;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin to your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Supercharge Your Zendesk with AI-Powered Support Agent\n\nOrdemio is an AI-driven support agent that seamlessly integrates with Zendesk to help customer service teams deliver faster, smarter support. It works alongside your human agents to instantly handle common queries using your existing knowledge base and FAQs, deflecting up to **80%** of repetitive tickets.\n\nCustomers get accurate, 24/7 answers in seconds, which **instantly reduces your team’s ticket volume** and response times. The result is higher customer satisfaction and agents freed to focus on complex, high-value issues instead of FAQs.\n\n### Key Benefits\n\n- Reduce ticket volume by 60–70%\n- Decrease response times to seconds\n- Scale your support without scaling headcount\n- Ensure 24/7 coverage and instant replies\n- Maintain high CSAT with accurate and on-brand responses\n\n### What the Ordemio + Zendesk integration does\n\nSeamlessly embedded into Zendesk, Ordemio acts as your frontline agent — resolving repetitive tickets instantly, reducing response times, and freeing up your human team to focus on complex issues.\n\n- **Auto-reply to customers** across supported Zendesk channels (e.g., email, web forms).\n- **Suggest draft replies** as internal notes to assist human agents.\n- **Engage in multi-turn conversations** to resolve more complex issues.\n- **Seamlessly hand off** conversations to human agents when required.\n- **Match your brand tone** using customizable reply instructions.\n\n### Key Ordemio AI Agent Features\n\n- **Unified Knowledge Sync:** Connect Zendesk, GitBook, Confluence, Google Drive, Notion, SharePoint, Salesforce, and more. Content stays updated automatically.\n- **Knowledge Gap Detection:** Identify missing help content and generate suggested articles using AI.\n- **Multilingual Support:** Reply in 95+ languages with smart language detection.\n- **AI Insights \u0026 Analytics:** Understand customer questions and identify support trends.\n- **Internal Chatbot Mode:** Use Ordemio inside Slack or Microsoft Teams to support employees.\n- **Customer Data Integration:** Connect secure APIs to personalize responses (e.g., order status or account details).\n\n---\n\n### Data Disclosure \u0026 Privacy Notice\n\nOrdemio accesses and processes Zendesk ticket data, including ticket content, conversation history, metadata, and end-user messages, strictly for the purpose of generating automated replies, suggesting draft responses, improving answer relevance, and providing analytics insights within the app.\n\nIf enabled by the customer, Ordemio may also process limited customer-specific data from connected systems (e.g., order status or account information) solely to personalize responses.\n\nData is:\n- Used only to provide and improve the Ordemio service\n- Processed securely using industry-standard security measures\n- Not sold or shared with unauthorized third parties\n- Accessed only to the extent necessary to deliver the integration’s functionality\n\nCustomers retain full control over their data and can disconnect the integration at any time.\n\nFor full details, please review:\n\nTerms of Service: https://www.ordemio.com/terms  \nPrivacy Policy: https://www.ordemio.com/privacy\n\n---\n\n**Ready to reduce support workload and improve CX? Sign up for a free trial at https://www.ordemio.com/**","raw_installation_instructions":"# How to connect Ordemio to your Zendesk account\n\n - Create an account at [ordemio.com](https://www.ordemio.com/application?utm_source=zd-ticket-plugin\u0026utm_medium=zd_directory\u0026utm_campaign=plugin_description) (free 30-day trial)\n\n - Add your Help Docs or connect to your team's knowledge base (Google Drive, Notion, etc.) to train your AI chatbot.\n\n - Install Ordemio AI Agent in your Zendesk workspace (from this marketplace)\n\n - Connect to your Zendesk Account (from within your Ordemio.com dashboard)\n\n - And… you’re all set!\n\n## Detailed steps for connecting to your Zendesk account\n\n - Within the Ordemio.com Dashboard, open Integrations \u003e Applications\n\n - Select \"Zendesk Tickets\"\n\n - Select the \"Connect Zendesk account\"\n\n - Login to your Zendesk account","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1127055.apps.zdusercontent.com/1127055/assets/1771926530-35e5193e85364187acced4bea7a19608/logo-small.png","large_icon":"https://1127055.apps.zdusercontent.com/1127055/assets/1771926530-35e5193e85364187acced4bea7a19608/logo.png","screenshots":["https://1127055.apps.zdusercontent.com/1127055/assets/1771926530-35e5193e85364187acced4bea7a19608/screenshot-0.png","https://1127055.apps.zdusercontent.com/1127055/assets/1771926530-35e5193e85364187acced4bea7a19608/screenshot-1.png","https://1127055.apps.zdusercontent.com/1127055/assets/1771926530-35e5193e85364187acced4bea7a19608/screenshot-2.png"],"installation_count":0},{"id":1128031,"name":"Submitter History","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3227380,"app_id":1128031,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-06T14:44:00Z","updated_at":"2025-05-06T14:44:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5103,"entity_id":1128031,"app_id":1128031,"amount":500,"name":"Basic","description":"\u003cp\u003eSee every ticket you’ve submitted  — no digging through views.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RJYSHH25uqsA27ayEHWXCee","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1521,"cost_type":"CostStripe","active":true,"created_at":"2025-05-06T14:44:02.000Z","updated_at":"2025-05-06T14:44:02.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5104,"entity_id":1128031,"app_id":1128031,"amount":2500,"name":"Auto-Follower","description":"\u003cp\u003eAutomatically follow submitted tickets and access full details, even without All Tickets permission.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RLm6yH25uqsA27aPKoFfdPp","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1522,"cost_type":"CostStripe","active":true,"created_at":"2025-05-06T14:44:03.000Z","updated_at":"2025-05-06T14:44:03.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5120,"entity_id":1128031,"app_id":1128031,"amount":5000,"name":"Advanced","description":"\u003cp\u003eView and access all tickets submitted by you or anyone in your  group — no permissions hassle. Full visibility, zero limitations.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RP1JiH25uqsA27azsgltP66","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1530,"cost_type":"CostStripe","active":true,"created_at":"2025-05-16T16:47:04.000Z","updated_at":"2025-05-16T16:47:04.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-05-06T14:43:59Z","updated_at":"2025-05-16T16:47:05Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[3,7],"date_published":"2025-05-12T17:53:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","background"],"last_update_time":"2025-05-16T16:47:02Z","owner_id":269519,"author_name":"OmniWise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Display All Tickets submitted By your user from your Ticket side Bar","long_description":"\u003cp\u003eEasily track the tickets you\u0026#39;ve submitted. Submitter History displays a real-time list of all open, pending, hold, and new tickets created by the current agent on behalf of the customer — right inside the ticket sidebar.\u003cbr\u003e\nWhether you\u0026#39;re following up on a customer issue or checking the status of previously submitted tickets that may not belong to your group or organization, Submitter History makes it fast and effortless.\u003c/p\u003e\n\n\u003ch4\u003eKey Features:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eDisplays tickets you\u0026#39;ve submitted across all active statuses (New, Open, Pending, Hold).\u003c/li\u003e\n\u003cli\u003eRefresh on demand — always up to date.\u003c/li\u003e\n\u003cli\u003eAccess any submitted ticket directly from the sidebar — no need to leave your current view.\u003c/li\u003e\n\u003cli\u003eIn Zendesk, submitted tickets may not appear in your views unless you have All Tickets access. The Basic plan helps bridge this gap by listing your submitted tickets, but you\u0026#39;ll still need that access to view full details.\u003c/li\u003e\n\u003cli\u003eAuto-Follower Plan: Automatically adds you as a follower on submitted tickets, giving you full access — even without All Tickets permission.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimply search for the Submitter History app in the Zendesk Apps Marketplace and click Install.\u003c/p\u003e\n","raw_long_description":"Easily track the tickets you've submitted. Submitter History displays a real-time list of all open, pending, hold, and new tickets created by the current agent on behalf of the customer — right inside the ticket sidebar.\nWhether you're following up on a customer issue or checking the status of previously submitted tickets that may not belong to your group or organization, Submitter History makes it fast and effortless.\n\n#### Key Features:\n\n* Displays tickets you've submitted across all active statuses (New, Open, Pending, Hold).\n* Refresh on demand — always up to date.\n* Access any submitted ticket directly from the sidebar — no need to leave your current view.\n* In Zendesk, submitted tickets may not appear in your views unless you have All Tickets access. The Basic plan helps bridge this gap by listing your submitted tickets, but you'll still need that access to view full details.\n* Auto-Follower Plan: Automatically adds you as a follower on submitted tickets, giving you full access — even without All Tickets permission.","raw_installation_instructions":"Simply search for the Submitter History app in the Zendesk Apps Marketplace and click Install.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1128031.apps.zdusercontent.com/1128031/assets/1747386551-b69930cb104671071e9a5ac6d44e7ba9/logo-small.png","large_icon":"https://1128031.apps.zdusercontent.com/1128031/assets/1747386551-b69930cb104671071e9a5ac6d44e7ba9/logo.png","screenshots":["https://1128031.apps.zdusercontent.com/1128031/assets/1747386551-b69930cb104671071e9a5ac6d44e7ba9/screenshot-0.png","https://1128031.apps.zdusercontent.com/1128031/assets/1747386551-b69930cb104671071e9a5ac6d44e7ba9/screenshot-1.png","https://1128031.apps.zdusercontent.com/1128031/assets/1747386551-b69930cb104671071e9a5ac6d44e7ba9/screenshot-2.png"],"installation_count":3},{"id":1128974,"name":"AI Ticket Reply by New Aim","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3230071,"app_id":1128974,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-09T12:32:09Z","updated_at":"2025-05-09T12:32:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5111,"entity_id":1128974,"app_id":1128974,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RMkifLwT4jNLxLvP2TRwTGA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1RC8wgLwT4jNLxLv","cost_id":1527,"cost_type":"CostStripe","active":true,"created_at":"2025-05-09T12:32:10.000Z","updated_at":"2025-05-09T12:32:10.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-05-09T12:32:08Z","updated_at":"2026-03-05T03:35:50Z","terms_conditions_url":"https://www.newaim.com.au/autobot_terms_and_conditions/","app_organization":{"id":6524,"name":"New Aim Pty. Ltd","email":"it@newaim.com.au","website":"https://newaim.com.au","country_code":"AU","stripe_account_id":"acct_1RC8wgLwT4jNLxLv","state":"unpublished"},"locations":[2,3],"date_published":"2025-05-22T16:40:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2025-05-27T17:57:34Z","owner_id":269519,"author_name":"New Aim","author_email":"it@newaim.com.au","author_url":"https://www.newaim.com.au/","short_description":"AI Ticket Reply by New Aim reduces workload by automating first responses.","long_description":"\u003cp\u003eNew Aim is Australia\u0026#39;s largest private eCommerce company, delivering digital tools and AI-powered platforms that help businesses simplify operations and exceed customer expectations. \u003cbr\u003e\nAI Ticket Reply by New Aim streamlines your customer service workflow by automatically responding to first-message tickets based on intent classification. Easily customise templates, intent types, and confidence thresholds to match your team’s needs. \u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntent-based ticket classification\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomated responses using pre-defined templates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCustomisable confidence thresholds\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eManual or auto-comment reply modes for flexibility\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis tool is perfect for teams looking to improve efficiency and reduce response times while maintaining a personal touch. \u003cbr\u003e\nTry this app today and streamline your Zendesk workflow.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstall the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; in the Zendesk Marketplace \u003c/li\u003e\n\u003cli\u003eLocate the app on the Zendesk navbar after installation \u003c/li\u003e\n\u003cli\u003eNavigate to the Configuration Centre and Authorize API \u003c/li\u003e\n\u003cli\u003eA webhook named \u0026#39;Webhook for AI Ticket Reply App by New Aim\u0026#39; will be automatically created \u003c/li\u003e\n\u003cli\u003eTo activate the app, you need to set up a trigger by defining the conditions under which it should run. Then, under Actions, select Notify by \u0026gt; Active Webhook, and choose the webhook created in Step 4. You don’t need to add any URL parameters—they were automatically configured when the webhook was created \u003c/li\u003e\n\u003cli\u003eSet your preferences in the app’s Configuration Centre \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUninstall the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eDeauthorize the API in the Configuration Centre \u003c/li\u003e\n\u003cli\u003eDelete the trigger that was set up for our app \u003c/li\u003e\n\u003cli\u003eDelete the webhook named \u0026#39;Webhook for AI Ticket Reply App by New Aim\u0026#39; in the Zendesk Admin Center. Although this webhook was created automatically during setup, you’ll need to remove it yourself for security reasons \u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Uninstall\u0026#39; \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more information, refer to the User Guide in the app’s Configuration Centre.\u003c/p\u003e\n","raw_long_description":"\nNew Aim is Australia's largest private eCommerce company, delivering digital tools and AI-powered platforms that help businesses simplify operations and exceed customer expectations. \nAI Ticket Reply by New Aim streamlines your customer service workflow by automatically responding to first-message tickets based on intent classification. Easily customise templates, intent types, and confidence thresholds to match your team’s needs. \n###Key Features \n\n* Intent-based ticket classification  \n* Automated responses using pre-defined templates  \n* Customisable confidence thresholds  \n* Manual or auto-comment reply modes for flexibility  \n\nThis tool is perfect for teams looking to improve efficiency and reduce response times while maintaining a personal touch. \nTry this app today and streamline your Zendesk workflow.","raw_installation_instructions":"## Install the App \n\n1. Click 'Install' in the Zendesk Marketplace \n2. Locate the app on the Zendesk navbar after installation \n3. Navigate to the Configuration Centre and Authorize API \n4. A webhook named 'Webhook for AI Ticket Reply App by New Aim' will be automatically created \n5. To activate the app, you need to set up a trigger by defining the conditions under which it should run. Then, under Actions, select Notify by \u003e Active Webhook, and choose the webhook created in Step 4. You don’t need to add any URL parameters—they were automatically configured when the webhook was created \n6. Set your preferences in the app’s Configuration Centre \n\n## Uninstall the App \n\n1. Deauthorize the API in the Configuration Centre \n2. Delete the trigger that was set up for our app \n3. Delete the webhook named 'Webhook for AI Ticket Reply App by New Aim' in the Zendesk Admin Center. Although this webhook was created automatically during setup, you’ll need to remove it yourself for security reasons \n4. Click 'Uninstall' \n\nFor more information, refer to the User Guide in the app’s Configuration Centre.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1128974.apps.zdusercontent.com/1128974/assets/1747958840-7da27f53713ff1e1ef792b23c4c807df/logo-small.png","large_icon":"https://1128974.apps.zdusercontent.com/1128974/assets/1747958840-7da27f53713ff1e1ef792b23c4c807df/logo.png","screenshots":["https://1128974.apps.zdusercontent.com/1128974/assets/1747958840-7da27f53713ff1e1ef792b23c4c807df/screenshot-0.png","https://1128974.apps.zdusercontent.com/1128974/assets/1747958840-7da27f53713ff1e1ef792b23c4c807df/screenshot-1.png","https://1128974.apps.zdusercontent.com/1128974/assets/1747958840-7da27f53713ff1e1ef792b23c4c807df/screenshot-2.png"],"installation_count":0},{"id":1129766,"name":"OneAgentWeb iFrame 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href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eApp is only available to agents with  1Stream OneAgent Account. Go to \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e get a quote or Request a Demo Account.  \u003c/p\u003e\n\n\u003cp\u003ePower up  your call centre with 1Stream  Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.  \u003c/p\u003e\n\n\u003cp\u003eStandard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.  \u003c/p\u003e\n\n\u003cp\u003eIt offers these features:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eScreen pop customer details\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eA new ticket is created for every inbound call.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMake outbound calls from within Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time  \u003c/p\u003e\n\n\u003cp\u003eiFrame Version Note:\u003cbr\u003e\n For environments using Google Authentication or SAML providers that do not support embedded login pages, the integration uses a pop-out authentication frame instead of an embedded one. This means the login flow may appear slightly different from the standard experience, but functionality remains the same once authenticated.  \u003c/p\u003e\n\n\u003cp\u003eGo to \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e to get a quote or request a demo\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGoto \u003ca href=\"http://1stream.co.za/zendesk-integration/\"\u003ehttp://1stream.co.za/zendesk-integration/\u003c/a\u003e and request a quote. Fill in all details.\u003c/li\u003e\n\u003cli\u003eYou will receive a welcome email with credentials and a starter pack within 24 hours.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \u003c/li\u003e\n\u003cli\u003eUnder Apps, select Marketplace, then find the OneAgent app and click the tile.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the Oneagent app page, click Install in the upper-right corner. You will be presented with a web page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Continue. The app installs to your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill in the configuration from your Welcome pack.\u003cbr\u003e\u003cbr\u003e\nRefresh your Zendesk login session. The Oneagent app icon shows at the top right hand corner.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the OneAgent app icon. The OneAgent login screen opens.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your OneAgent Account and your OneAgent password. And start making and receiving calls \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"*Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) ).*\n\nApp is only available to agents with  1Stream OneAgent Account. Go to [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) get a quote or Request a Demo Account.  \n\nPower up  your call centre with 1Stream  Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.  \n\nStandard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.  \n\nIt offers these features:  \n\n* Screen pop customer details  \n* Deliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.  \n* A new ticket is created for every inbound call.  \n* Automatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.  \n* Make outbound calls from within Zendesk.  \n* Click-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing. \n\n\nWith Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time  \n\n iFrame Version Note:\n For environments using Google Authentication or SAML providers that do not support embedded login pages, the integration uses a pop-out authentication frame instead of an embedded one. This means the login flow may appear slightly different from the standard experience, but functionality remains the same once authenticated.  \n\nGo to [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) to get a quote or request a demo","raw_installation_instructions":"1. Goto [http://1stream.co.za/zendesk-integration/](http://1stream.co.za/zendesk-integration/) and request a quote. Fill in all details.\n2. You will receive a welcome email with credentials and a starter pack within 24 hours.  \n3. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \n4. Under Apps, select Marketplace, then find the OneAgent app and click the tile.  \n5. On the Oneagent app page, click Install in the upper-right corner. You will be presented with a web page.  \n6. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.  \n7. Click Continue. The app installs to your Zendesk account.  \n8. Fill in the configuration from your Welcome pack.  \n  Refresh your Zendesk login session. The Oneagent app icon shows at the top right hand corner.  \n\n9. Click the OneAgent app icon. The OneAgent login screen opens.  \n10. Enter your OneAgent Account and your OneAgent password. And start making and receiving calls ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1129766.apps.zdusercontent.com/1129766/assets/1751525194-d60ee4e66d3ca843046c9bfb96c1f923/logo-small.png","large_icon":"https://1129766.apps.zdusercontent.com/1129766/assets/1751525194-d60ee4e66d3ca843046c9bfb96c1f923/logo.png","screenshots":["https://1129766.apps.zdusercontent.com/1129766/assets/1751525194-d60ee4e66d3ca843046c9bfb96c1f923/screenshot-0.png","https://1129766.apps.zdusercontent.com/1129766/assets/1751525194-d60ee4e66d3ca843046c9bfb96c1f923/screenshot-1.png","https://1129766.apps.zdusercontent.com/1129766/assets/1751525194-d60ee4e66d3ca843046c9bfb96c1f923/screenshot-2.png"],"installation_count":1},{"id":1130254,"name":"Twig AI CoPilot","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":3234029,"app_id":1130254,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-14T20:13:23Z","updated_at":"2025-05-14T20:13:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3234028,"app_id":1130254,"name":"apiToken","kind":"text","required":false,"position":1,"created_at":"2025-05-14T20:13:22Z","updated_at":"2025-05-14T20:13:22Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5119,"entity_id":1130254,"app_id":1130254,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-14T20:13:24.000Z","updated_at":"2025-05-14T20:13:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-14T20:13:22Z","updated_at":"2025-05-19T16:57:11Z","terms_conditions_url":null,"app_organization":{"id":6276,"name":"TeamSync Software Inc [Twig.so]","email":"support@twig.so","website":"https://www.twig.so","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-05-19T16:57:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.twig.so/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-05-19T16:53:39Z","owner_id":269519,"author_name":"Twig","author_email":"support@twig.so","author_url":"https://www.twig.so","short_description":"Save 50% time on every support ticket with AI","long_description":"\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eIgnite your Zendesk support with Twig’s AI powerhouse—streamline workflows, supercharge agent productivity, and wow customers with lightning-fast, empathetic responses.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Ticket Insights\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSee ticket age \u0026amp; last-updated timestamp instantly—no more hunting for context\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Summary\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOne-click digest of every ticket’s full history\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSentiment \u0026amp; Urgency Scoring\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAuto-prioritize tickets with low-to-high sentiment \u0026amp; urgency ratings\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual Translation\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBreak language barriers: translate to/from 50+ languages in seconds\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReady-to-Send AI Drafts\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCraft perfect reply drafts in \u003cstrong\u003e6 s\u003c/strong\u003e, powered by thousands of documents\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eCompany\u003c/h2\u003e\n\n\u003cp\u003eTwig is a San Francisco–based AI innovator backed by Race Capital and Path VC. Our leadership team combines 25 years of customer support \u0026amp; success expertise to drive real outcomes.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eImpact \u0026amp; Outcomes\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e50 %\u003c/strong\u003e time saved on every ticket response\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e6 s\u003c/strong\u003e average for AI-crafted replies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e4 s\u003c/strong\u003e to analyze each ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e40 %\u003c/strong\u003e fewer missed first-response SLAs\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhy You’ll Love It\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSlash handle times and crush SLAs\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeliver consistent, empathetic support at scale\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmpower global teams with real-time AI insights\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eGet Started for Free\u003c/h2\u003e\n\n\u003cp\u003eInstall now to unleash AI-driven clarity and speed. Learn more at \u003ca href=\"https://twig.so/pricing\"\u003etwig.so/pricing\u003c/a\u003e and revolutionize your support today!\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate an API Key\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSign up for a trial account at \u003ca href=\"https://twig.so\"\u003etwig.so\u003c/a\u003e  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u003cstrong\u003eMenu → API Keys\u003c/strong\u003e  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eCreate New Key\u003c/strong\u003e, name it (e.g. “Zendesk”)  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the generated API key  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the Zendesk App\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFind and install “Twig AI for Zendesk” in the Zendesk Marketplace  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste your API key into the \u003cstrong\u003eAPI Key\u003c/strong\u003e field  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePin the app to your sidebar for easy access  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThat’s it—you\u0026#39;re all set!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eNeed more help ?\u003c/h2\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor help, email \u003ca href=\"mailto:support@twig.so\"\u003esupport@twig.so\u003c/a\u003e or join our Slack community:\u003c/p\u003e\n\n\u003ch3\u003eSlack Community\u003c/h3\u003e\n\n\u003cp\u003eClick this link to join the free Slack community and learn from the Twig team and other power users.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://join.slack.com/t/twigaifriends/shared_invite/zt-2ztcnr8g0-9FAfdSR595V4z721jzfmWw?utm_source=twig-product-updates.beehive.com\u0026utm_medium=newsletter\u0026utm_campaign=twig-onboarding\"\u003eJoin free slack Community\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Overview\n\n\n\nIgnite your Zendesk support with Twig’s AI powerhouse—streamline workflows, supercharge agent productivity, and wow customers with lightning-fast, empathetic responses.\n\n\n\n---\n\n\n\n## Key Features\n\n\n\n* **Instant Ticket Insights**\n\n  See ticket age \u0026 last-updated timestamp instantly—no more hunting for context\n\n\n\n* **AI-Powered Summary**\n\n  One-click digest of every ticket’s full history\n\n\n\n* **Sentiment \u0026 Urgency Scoring**\n\n  Auto-prioritize tickets with low-to-high sentiment \u0026 urgency ratings\n\n\n\n* **Multilingual Translation**\n\n  Break language barriers: translate to/from 50+ languages in seconds\n\n\n\n* **Ready-to-Send AI Drafts**\n\n  Craft perfect reply drafts in **6 s**, powered by thousands of documents\n\n\n\n---\n\n\n\n## Company\n\n\n\nTwig is a San Francisco–based AI innovator backed by Race Capital and Path VC. Our leadership team combines 25 years of customer support \u0026 success expertise to drive real outcomes.\n\n\n\n---\n\n\n\n## Impact \u0026 Outcomes\n\n\n\n* **50 %** time saved on every ticket response\n\n* **6 s** average for AI-crafted replies\n\n* **4 s** to analyze each ticket\n\n* **40 %** fewer missed first-response SLAs\n\n\n\n---\n\n\n\n## Why You’ll Love It\n\n\n\n* Slash handle times and crush SLAs\n\n* Deliver consistent, empathetic support at scale\n\n* Empower global teams with real-time AI insights\n\n\n\n---\n\n\n\n## Get Started for Free\n\n\n\nInstall now to unleash AI-driven clarity and speed. Learn more at [twig.so/pricing](https://twig.so/pricing) and revolutionize your support today!\n\n","raw_installation_instructions":"## Installation Instructions\n\n\n\n1. **Create an API Key**  \n\n   - Sign up for a trial account at [twig.so](https://twig.so)  \n\n   - Navigate to **Menu → API Keys**  \n\n   - Click **Create New Key**, name it (e.g. “Zendesk”)  \n\n   - Copy the generated API key  \n\n\n\n2. **Install the Zendesk App**  \n\n   - Find and install “Twig AI for Zendesk” in the Zendesk Marketplace  \n\n   - Paste your API key into the **API Key** field  \n\n   - Pin the app to your sidebar for easy access  \n\n\n\nThat’s it—you're all set!\n\n\n\n---\n\n## Need more help ?\n\n\n\n### Support\n\n\n\nFor help, email [support@twig.so](mailto:support@twig.so) or join our Slack community:\n\n\n\n### Slack Community\n\nClick this link to join the free Slack community and learn from the Twig team and other power users.\n\n\n\n[Join free slack Community](https://join.slack.com/t/twigaifriends/shared_invite/zt-2ztcnr8g0-9FAfdSR595V4z721jzfmWw?utm_source=twig-product-updates.beehive.com\u0026utm_medium=newsletter\u0026utm_campaign=twig-onboarding)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1130254.apps.zdusercontent.com/1130254/assets/1747635886-e3c94259cf2dfb5dcd2acde315ec7d94/logo-small.png","large_icon":"https://1130254.apps.zdusercontent.com/1130254/assets/1747635886-e3c94259cf2dfb5dcd2acde315ec7d94/logo.png","screenshots":["https://1130254.apps.zdusercontent.com/1130254/assets/1747635886-e3c94259cf2dfb5dcd2acde315ec7d94/screenshot-0.png","https://1130254.apps.zdusercontent.com/1130254/assets/1747635886-e3c94259cf2dfb5dcd2acde315ec7d94/screenshot-1.png","https://1130254.apps.zdusercontent.com/1130254/assets/1747635886-e3c94259cf2dfb5dcd2acde315ec7d94/screenshot-2.png"],"installation_count":2},{"id":1130433,"name":"SquaredUp","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-15T10:01:27Z","updated_at":"2026-06-03T03:05:28Z","terms_conditions_url":null,"app_organization":{"id":6577,"name":"SquaredUp","email":"support@squaredup.com","website":"https://squaredup.com/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-05-19T16:29:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://squaredup.com/pricing"},"location_names":[],"last_update_time":"2026-06-03T03:05:25Z","owner_id":269519,"author_name":"SquaredUp","author_email":"support@squaredup.com","author_url":"https://squaredup.com","short_description":"Surface insights, real-time metrics, and KPIs with fast and flexible dashboards","long_description":"\u003ch3\u003eSmarter Zendesk Dashboards, Built for the Whole Team\u003c/h3\u003e\n\n\u003cp\u003eSquaredUp makes it effortless to visualize and share live Zendesk data with your team - so everyone stays aligned, spots issues fast, and celebrates wins in real time. Whether you\u0026#39;re on the support desk, in leadership, or managing operations, SquaredUp empowers you with the insights you need, when you need them. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMonitor what matters, faster.\u003c/strong\u003e \u003cbr\u003e\nConnect your Zendesk account in seconds and instantly visualize live metrics like CSAT, ticket volume, SLA performance, first reply time, and more—with no coding required. SquaredUp’s intuitive dashboard builder and prebuilt templates get you up and running fast, while advanced users can go even further with our built-in SQL layer for powerful custom queries and joins. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMore integrations, more context.\u003c/strong\u003e \u003cbr\u003e\nGo beyond Zendesk by combining data from 100+ tools—like Jira, Salesforce, Azure, AWS, and SQL databases—into a single, unified view. Our growing catalog of integrations makes it simple to put your Zendesk data in context and break down silos across teams. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStay ahead with smart alerts.\u003c/strong\u003e \u003cbr\u003e\nSquaredUp doesn’t just visualize data — it works for you. Set up intelligent notifications that alert your team when metrics spike, drop, or deviate from normal patterns. Choose to get notified via Slack, Microsoft Teams, or email — so you\u0026#39;re always the first to know when something needs attention. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShare insights your way.\u003c/strong\u003e \u003cbr\u003e\nWhether you\u0026#39;re rallying your team around a shared wallboard or giving execs a high-level overview, SquaredUp makes sharing effortless: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShare real-time dashboards via secure links \u003c/li\u003e\n\u003cli\u003eSchedule snapshots to Slack or email \u003c/li\u003e\n\u003cli\u003eEmbed views in Confluence or SharePoint \u003c/li\u003e\n\u003cli\u003eDisplay live dashboards on office TVs or digital signage \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy SquaredUp?\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerous free tier to get started without friction \u003c/li\u003e\n\u003cli\u003eRich, growing catalog of integrations \u003c/li\u003e\n\u003cli\u003eUser-friendly SQL for custom queries and joins \u003c/li\u003e\n\u003cli\u003eSmart, flexible alerts and notifications \u003c/li\u003e\n\u003cli\u003eBuilt-in support for wallboards, snapshots, and secure sharing \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eJoin teams around the world already using SquaredUp to level up their operational awareness — start visualizing your Zendesk data smarter, faster, and more flexibly than ever before.\u003cbr\u003e\nLearn about how we handle your data in our\u003ca href=\"https://squaredup.com/privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in minutes by signing up for free at \u003ca href=\"https://squaredup.com\"\u003esquaredup.com\u003c/a\u003e. Nothing to pay, no credit card required. \u003cbr\u003e\nOur free plan is great to get started and even includes \u003cstrong\u003edashboard sharing\u003c/strong\u003e so you can show off your new Zendesk dashboard to your team. \u003cbr\u003e\nOnce you\u0026#39;ve signed up, simply choose Zendesk from our extensive list of data sources then click \u003cstrong\u003eSign In With Zendesk\u003c/strong\u003e to securely connect to your Zendesk account.\u003c/p\u003e\n","raw_long_description":"### Smarter Zendesk Dashboards, Built for the Whole Team \n\nSquaredUp makes it effortless to visualize and share live Zendesk data with your team - so everyone stays aligned, spots issues fast, and celebrates wins in real time. Whether you're on the support desk, in leadership, or managing operations, SquaredUp empowers you with the insights you need, when you need them. \n\n**Monitor what matters, faster.** \nConnect your Zendesk account in seconds and instantly visualize live metrics like CSAT, ticket volume, SLA performance, first reply time, and more—with no coding required. SquaredUp’s intuitive dashboard builder and prebuilt templates get you up and running fast, while advanced users can go even further with our built-in SQL layer for powerful custom queries and joins. \n\n**More integrations, more context.** \nGo beyond Zendesk by combining data from 100+ tools—like Jira, Salesforce, Azure, AWS, and SQL databases—into a single, unified view. Our growing catalog of integrations makes it simple to put your Zendesk data in context and break down silos across teams. \n\n**Stay ahead with smart alerts.** \nSquaredUp doesn’t just visualize data — it works for you. Set up intelligent notifications that alert your team when metrics spike, drop, or deviate from normal patterns. Choose to get notified via Slack, Microsoft Teams, or email — so you're always the first to know when something needs attention. \n\n**Share insights your way.** \nWhether you're rallying your team around a shared wallboard or giving execs a high-level overview, SquaredUp makes sharing effortless: \n\n* Share real-time dashboards via secure links \n* Schedule snapshots to Slack or email \n* Embed views in Confluence or SharePoint \n* Display live dashboards on office TVs or digital signage \n\n**Why SquaredUp?** \n\n* Generous free tier to get started without friction \n* Rich, growing catalog of integrations \n* User-friendly SQL for custom queries and joins \n* Smart, flexible alerts and notifications \n* Built-in support for wallboards, snapshots, and secure sharing \n\n Join teams around the world already using SquaredUp to level up their operational awareness — start visualizing your Zendesk data smarter, faster, and more flexibly than ever before.\nLearn about how we handle your data in our[privacy policy](https://squaredup.com/privacy-policy/).","raw_installation_instructions":"Get started in minutes by signing up for free at [squaredup.com](https://squaredup.com). Nothing to pay, no credit card required. \nOur free plan is great to get started and even includes **dashboard sharing** so you can show off your new Zendesk dashboard to your team. \nOnce you've signed up, simply choose Zendesk from our extensive list of data sources then click **Sign In With Zendesk** to securely connect to your Zendesk account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1130433.apps.zdusercontent.com/1130433/assets/1778486351-7cb41054f16efdb453e01334068236f1/logo-small.png","large_icon":"https://1130433.apps.zdusercontent.com/1130433/assets/1778486351-7cb41054f16efdb453e01334068236f1/logo.png","screenshots":["https://1130433.apps.zdusercontent.com/1130433/assets/1778486351-7cb41054f16efdb453e01334068236f1/screenshot-0.png","https://1130433.apps.zdusercontent.com/1130433/assets/1778486351-7cb41054f16efdb453e01334068236f1/screenshot-1.png","https://1130433.apps.zdusercontent.com/1130433/assets/1778486351-7cb41054f16efdb453e01334068236f1/screenshot-2.png"],"installation_count":0},{"id":1131115,"name":"HubSpot Email Campaign Insights","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3236358,"app_id":1131115,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-17T19:49:57Z","updated_at":"2025-05-17T19:49:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3236357,"app_id":1131115,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2025-05-17T19:49:57Z","updated_at":"2025-05-17T19:49:57Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5121,"entity_id":1131115,"app_id":1131115,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-17T19:49:59.000Z","updated_at":"2025-05-17T19:49:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-17T19:49:56Z","updated_at":"2025-05-27T18:29:55Z","terms_conditions_url":null,"app_organization":{"id":6956,"name":"Epicdev","email":"alex.haines123@gmail.com","website":"https://www.awhaines.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-05-22T20:16:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-05-27T18:29:51Z","owner_id":269519,"author_name":"Epicdev","author_email":"alex.haines123@gmail.com","author_url":"https://www.awhaines.com","short_description":"View email campaigns you've sent in Zendesk.","long_description":"\u003ch1\u003eHubSpot Email Campaign Activity\u003c/h1\u003e\n\n\u003cp\u003eGet full visibility into your customers’ HubSpot email campaign activity – right inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eThe HubSpot Email Campaign Activity app empowers your support team with critical marketing context, so they can handle tickets faster and more effectively. By surfacing a Zendesk ticket requester’s HubSpot email campaign history, agents can instantly understand what marketing communications the customer has received — without leaving Zendesk.\u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eView email campaigns\u003c/strong\u003e sent to the ticket requester directly in the Zendesk sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSee campaign details\u003c/strong\u003e including:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCampaign name\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSend date\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTrack recipient-level events\u003c/strong\u003e, such as:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSent\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpened\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClicked\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBounced\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDelivered\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDeferred\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDropped\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProcessed\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSpam Report\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSuppression\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStatus Changed\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eWhy Use This App?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBy having campaign activity readily available in Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents can quickly identify if a support issue is tied to a recent campaign\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou reduce time spent switching between Zendesk and HubSpot\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou improve context-driven support and strengthen customer trust\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo more guessing if someone received a campaign — your agents will know.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e🛠️ Installation Instructions\u003cbr\u003e\nFollow these steps to get the HubSpot Email Campaign Activity app up and running in your Zendesk workspace:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the App\nClick the Install button on this page.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eChoose the Zendesk account where you\u0026#39;d like to install the app.\u003c/p\u003e\n\n\u003cp\u003eComplete the installation process.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect Your HubSpot Account\nAfter installation, navigate to any Zendesk ticket to open the app in the right-hand sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eClick \u0026quot;Connect HubSpot\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003eA new window will appear prompting you to sign in to your HubSpot account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAuthorize the App\nDuring sign-in, HubSpot will request permission to access:\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003econtent \u003c/li\u003e\n\u003cli\u003emarketing.campaigns.read\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eClick Authorize to grant the necessary permissions.\u003c/p\u003e\n\n\u003cp\u003e🔒 Note: These permissions are required to retrieve and display campaign details and email activity linked to your Zendesk ticket requesters.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eYou’re Done!\nOnce authorized, the app will be able fetch and display the latest email campaign activity in the sidebar for the ticket requester.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo further setup is required.\u003c/p\u003e\n","raw_long_description":"# HubSpot Email Campaign Activity\n\nGet full visibility into your customers’ HubSpot email campaign activity – right inside Zendesk.\n\nThe HubSpot Email Campaign Activity app empowers your support team with critical marketing context, so they can handle tickets faster and more effectively. By surfacing a Zendesk ticket requester’s HubSpot email campaign history, agents can instantly understand what marketing communications the customer has received — without leaving Zendesk.\n\n🔍 **Key Features**\n\n- **View email campaigns** sent to the ticket requester directly in the Zendesk sidebar  \n- **See campaign details** including:  \n\n  - Campaign name  \n  - Send date  \n- **Track recipient-level events**, such as:  \n\n  - Sent  \n  - Opened  \n  - Clicked  \n  - Bounced  \n  - Delivered  \n  - Deferred  \n  - Dropped  \n  - Processed  \n  - Spam Report  \n  - Suppression  \n  - Status Changed  \n\n🛠️ **Why Use This App?**\n\nBy having campaign activity readily available in Zendesk:\n\n- Agents can quickly identify if a support issue is tied to a recent campaign  \n- You reduce time spent switching between Zendesk and HubSpot  \n- You improve context-driven support and strengthen customer trust  \n- No more guessing if someone received a campaign — your agents will know.","raw_installation_instructions":"🛠️ Installation Instructions\nFollow these steps to get the HubSpot Email Campaign Activity app up and running in your Zendesk workspace:\n\n1. Install the App\nClick the Install button on this page.\n\nChoose the Zendesk account where you'd like to install the app.\n\nComplete the installation process.\n\n2. Connect Your HubSpot Account\nAfter installation, navigate to any Zendesk ticket to open the app in the right-hand sidebar.\n\nClick \"Connect HubSpot\".\n\nA new window will appear prompting you to sign in to your HubSpot account.\n\n3. Authorize the App\nDuring sign-in, HubSpot will request permission to access:\n\n - content \n - marketing.campaigns.read\n\nClick Authorize to grant the necessary permissions.\n\n🔒 Note: These permissions are required to retrieve and display campaign details and email activity linked to your Zendesk ticket requesters.\n\n4. You’re Done!\nOnce authorized, the app will be able fetch and display the latest email campaign activity in the sidebar for the ticket requester.\n\nNo further setup is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1131115.apps.zdusercontent.com/1131115/assets/1748077807-64587d950de7dca0efadbf3fb4013d22/logo-small.png","large_icon":"https://1131115.apps.zdusercontent.com/1131115/assets/1748077807-64587d950de7dca0efadbf3fb4013d22/logo.png","screenshots":["https://1131115.apps.zdusercontent.com/1131115/assets/1748077807-64587d950de7dca0efadbf3fb4013d22/screenshot-0.png","https://1131115.apps.zdusercontent.com/1131115/assets/1748077807-64587d950de7dca0efadbf3fb4013d22/screenshot-1.png","https://1131115.apps.zdusercontent.com/1131115/assets/1748077807-64587d950de7dca0efadbf3fb4013d22/screenshot-2.png"],"installation_count":5},{"id":1131229,"name":"TransferChain Send","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3236490,"app_id":1131229,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-18T19:28:35Z","updated_at":"2025-05-18T19:28:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3236487,"app_id":1131229,"name":"companyId","kind":"number","required":true,"position":1,"created_at":"2025-05-18T19:28:35Z","updated_at":"2025-05-18T19:28:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3247576,"app_id":1131229,"name":"token","kind":"text","required":true,"position":2,"created_at":"2025-06-02T17:38:34Z","updated_at":"2025-06-02T17:38:34Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3247577,"app_id":1131229,"name":"secret","kind":"text","required":true,"position":3,"created_at":"2025-06-02T17:38:34Z","updated_at":"2025-06-02T17:38:34Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5122,"entity_id":1131229,"app_id":1131229,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-18T19:28:36.000Z","updated_at":"2025-05-18T19:28:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-18T19:28:34Z","updated_at":"2025-06-02T20:34:59Z","terms_conditions_url":"https://transferchain.io/termsofuse","app_organization":{"id":6942,"name":"TransferChain ","email":"support@transferchain.io","website":"https://transferchain.io/","country_code":"CH","stripe_account_id":null,"state":null},"locations":[4,3],"date_published":"2025-06-02T20:34:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://transferchain.io/drive/pricing/business"},"location_names":["new_ticket_sidebar","ticket_sidebar"],"last_update_time":"2025-06-02T17:38:33Z","owner_id":269519,"author_name":"TransferChain A.G","author_email":"support@transferchain.io","author_url":"https://transferchain.io","short_description":"Securely send any file type or size within Zendesk through TransferChain.","long_description":"\u003cp\u003eBring secure file sharing directly into your Zendesk workflow with TransferChain.\u003c/p\u003e\n\n\u003cp\u003eSupport teams can now share or receive files of any size or type-sensitive documents, diagnostic logs, media files, and more—without worrying about storage limits or data privacy concerns.\u003c/p\u003e\n\n\u003cp\u003eEvery file shared via TransferChain is protected by our patent-pending security protocol, which combines:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClient-side \u0026amp; end-to-end encryption\u003c/li\u003e\n\u003cli\u003eData fragmentation \u0026amp; distributed storage\u003c/li\u003e\n\u003cli\u003eBlockchain-based authorization\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith this approach, your team retains full control over file access-only intended recipients can access shared files, just secure, private file sharing within your support flow.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNo file size or type limits.\u003c/strong\u003e TransferChain supports all formats, from PDFs to gigabyte-sized logs or videos.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e100% encrypted file sharing.\u003c/strong\u003e Even we can’t see your data—only intended recipients have access.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAudit-friendly activity logs.\u003c/strong\u003e See when were files transferred in your Admin Panel.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSeamless Integration with Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSetup takes just a few minutes, and the integration works instantly inside your existing Zendesk workspace. For setup guidance, refer to the \u0026quot;How to Install\u0026quot; section.\u003c/p\u003e\n\n\u003cp\u003eWant a live walkthrough instead? Schedule a live Q\u0026amp;A session with our Customer Success team \u003ca href=\"https://calendly.com/transferchain/zendesk-integration-secure-file-transfer-demo\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout TransferChain\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAt TransferChain, privacy and security are not features—they are our foundation.\u003cbr\u003e\nHeadquartered in Switzerland, we comply with some of the world’s strictest data protection laws. Every feature on TransferChain is security\u0026amp;privacy-first—by design, by default, and by jurisdiction.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our \u003ca href=\"https://transferchain.io/security\"\u003eSecurity\u003c/a\u003e \u0026amp; \u003ca href=\"https://transferchain.io/privacy\"\u003ePrivacy\u003c/a\u003e values.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstalling the TransferChain App for Zendesk\u003c/p\u003e\n\n\u003cp\u003eFollow these steps to securely integrate TransferChain with your Zendesk workspace:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDownload the TransferChain App\u003cbr\u003e\n*Visit the Zendesk Marketplace and install the TransferChain app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog in to TransferChain Management Portal (TCMP)\u003cbr\u003e\n*Navigate to TCMP and log in with your admin credentials.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable Zendesk Integration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn TCMP, go to Settings → Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the Zendesk integration and toggle it on. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate Your App Tokens\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce Zendesk integration is enabled, you’ll see your App ID and App Token.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy both values — you’ll need them in the next step. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure Tokens in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn to your Zendesk workspace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the TransferChain app settings, paste the App ID and App Token where required. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll Set!\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe integration is now complete. You can start securely transferring.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Bring secure file sharing directly into your Zendesk workflow with TransferChain.\n\nSupport teams can now share or receive files of any size or type-sensitive documents, diagnostic logs, media files, and more—without worrying about storage limits or data privacy concerns.\n\nEvery file shared via TransferChain is protected by our patent-pending security protocol, which combines:\n\n- Client-side \u0026 end-to-end encryption\n- Data fragmentation \u0026 distributed storage\n- Blockchain-based authorization\n\nWith this approach, your team retains full control over file access-only intended recipients can access shared files, just secure, private file sharing within your support flow.\n\n**Key Benefits**\n\n- **No file size or type limits.** TransferChain supports all formats, from PDFs to gigabyte-sized logs or videos.\n- **100% encrypted file sharing.** Even we can’t see your data—only intended recipients have access.\n- **Audit-friendly activity logs.** See when were files transferred in your Admin Panel.\n\n\n**Seamless Integration with Zendesk**\n\nSetup takes just a few minutes, and the integration works instantly inside your existing Zendesk workspace. For setup guidance, refer to the \"How to Install\" section.\n\nWant a live walkthrough instead? Schedule a live Q\u0026A session with our Customer Success team [here](https://calendly.com/transferchain/zendesk-integration-secure-file-transfer-demo).\n\n\n**About TransferChain**\n\nAt TransferChain, privacy and security are not features—they are our foundation.\nHeadquartered in Switzerland, we comply with some of the world’s strictest data protection laws. Every feature on TransferChain is security\u0026privacy-first—by design, by default, and by jurisdiction.\n\nLearn more about our [Security](https://transferchain.io/security) \u0026 [Privacy](https://transferchain.io/privacy) values.","raw_installation_instructions":"Installing the TransferChain App for Zendesk\n\nFollow these steps to securely integrate TransferChain with your Zendesk workspace:\n\n1. Download the TransferChain App\n*Visit the Zendesk Marketplace and install the TransferChain app.\n\n2. Log in to TransferChain Management Portal (TCMP)\n*Navigate to TCMP and log in with your admin credentials.\n\n3. Enable Zendesk Integration\n* In TCMP, go to Settings → Marketplace.\n* Locate the Zendesk integration and toggle it on. \n\n4. Generate Your App Tokens\n* Once Zendesk integration is enabled, you’ll see your App ID and App Token.\n* Copy both values — you’ll need them in the next step. \n\n5. Configure Tokens in Zendesk\n* Return to your Zendesk workspace.\n* In the TransferChain app settings, paste the App ID and App Token where required. \n\n6. All Set!\n* The integration is now complete. You can start securely transferring.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1131229.apps.zdusercontent.com/1131229/assets/1748684035-9e4876ebdb5ab276c8a74ddddcf53723/logo-small.png","large_icon":"https://1131229.apps.zdusercontent.com/1131229/assets/1748684035-9e4876ebdb5ab276c8a74ddddcf53723/logo.png","screenshots":["https://1131229.apps.zdusercontent.com/1131229/assets/1748684035-9e4876ebdb5ab276c8a74ddddcf53723/screenshot-0.png","https://1131229.apps.zdusercontent.com/1131229/assets/1748684035-9e4876ebdb5ab276c8a74ddddcf53723/screenshot-1.png","https://1131229.apps.zdusercontent.com/1131229/assets/1748684035-9e4876ebdb5ab276c8a74ddddcf53723/screenshot-2.png"],"installation_count":2},{"id":1131280,"name":"Slack Notifications","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3236653,"app_id":1131280,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-19T04:17:32Z","updated_at":"2025-05-19T04:17:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3236650,"app_id":1131280,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2025-05-19T04:17:32Z","updated_at":"2025-05-19T04:17:32Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3236651,"app_id":1131280,"name":"triggerBody","kind":"hidden","required":false,"position":2,"created_at":"2025-05-19T04:17:32Z","updated_at":"2025-05-19T04:17:32Z","default_value":"{\n  \"category_id\": \"{{categoryId}}\",\n  \"active\": true,\n  \"title\": \"{{routeName}} Trigger\",\n  \"conditions\": {\n    \"all\": [\n      {\n        \"field\": \"update_type\",\n        \"operator\": \"is\",\n        \"value\": \"Create\"\n      }\n    ],\n    \"any\": []\n  },\n  \"actions\": [\n    {\n      \"field\": \"notification_webhook\",\n      \"value\": [\n        \"{{webhookId}}\",\n        \"{\\n  \\\"ticket_id\\\": \\\"{{ticket.id}}\\\"\\n}\\n\"\n      ]\n    }\n  ]\n}\n","secure":false,"scopes":null,"options":null},{"id":3236652,"app_id":1131280,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2025-05-19T04:17:32Z","updated_at":"2025-05-19T04:17:32Z","default_value":"https://support.knots.io/hc/en-us/articles/26415931093650","secure":false,"scopes":null,"options":null}],"plans":[{"id":5123,"entity_id":1131280,"app_id":1131280,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-19T04:17:34.000Z","updated_at":"2025-05-19T04:17:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-19T04:17:31Z","updated_at":"2025-12-01T21:52:20Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-05-21T16:25:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-01T21:52:17Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Send targeted alerts from Zendesk to Slack","long_description":"\u003ch1\u003eSlack Notifications\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend targeted alerts from Zendesk to Slack\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCustomer service teams rely on Slack to stay up-to-date, especially in fast-paced support environments - getting alerted, especially on your mobile device, helps teams to react before a situation becomes critical. Zendesk doesn\u0026#39;t offer a native way to send contextual notifications to Slack based on support activity.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eSlack Notifications by Knots\u003c/strong\u003e fills this gap. Whether you want to be alerted when a ticket queue gets too long, when high-priority customers write in, or when internal triggers go off, this app makes sure the right people in Slack are notified immediately. Messages are fully customizable and routed to the right channels, ensuring your team never misses important updates again.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e💡 Good to know: All knots solutions are GDPR and HIPAA compliant. Customer data is never stored.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTrigger Slack alerts from Zendesk\u003c/strong\u003e: Send notifications when ticket views exceed thresholds, tags are added, or triggers fire.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTarget the right Slack channels\u003c/strong\u003e: Route messages to specific teams or stakeholders based on ticket conditions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomize Slack messages\u003c/strong\u003e: Include ticket ID, requester name, SLA status, or any field – and format messages with clear structure.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor external systems too\u003c/strong\u003e: Use data from other tools (e.g., CRMs, monitors) to power Slack notifications through Knots Studio.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport both polling and events\u003c/strong\u003e: Choose between periodic checks or real-time alerts – depending on your business needs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eReal-World Applications\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSupport team load management\u003c/strong\u003e: Notify leads when certain queues exceed limits, to trigger immediate action.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalation workflows\u003c/strong\u003e: Alert your escalation channel when tickets are tagged as urgent or VIP.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProactive incident communication\u003c/strong\u003e: Alert DevOps or IT via Slack when outage-related tags appear.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer success coordination\u003c/strong\u003e: Notify account managers when high-priority clients contact support.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHR/IT workflows\u003c/strong\u003e: Route internal ticket updates (e.g. from Zendesk Employee Suite) to the responsible departments via Slack.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTechnical Capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrates with Zendesk via API\u003c/li\u003e\n\u003cli\u003eConnects to any system with an API (CRM, monitoring, etc.)\u003c/li\u003e\n\u003cli\u003eSupports polling and webhook/event-based triggers\u003c/li\u003e\n\u003cli\u003eFully customizable message logic through Knots Studio\u003c/li\u003e\n\u003cli\u003eLimitation: The rate of alerts depends on the sending system. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePerfect Additions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse with \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots\"\u003eOCR for PDF and Scanned Documents\u003c/a\u003e to extract information from image-based attachments and include it in your Slack alerts.\u003c/li\u003e\n\u003cli\u003eCombine with \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1110146/process-excel\"\u003eProcess Excel\u003c/a\u003e, \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1101369/process-csv/\"\u003eProcess CSV\u003c/a\u003e, and \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1118498/process-docx/\"\u003eProcess DOCX\u003c/a\u003e to turn file attachments into structured ticket data – and trigger alerts based on what’s inside the files.\u003c/li\u003e\n\u003cli\u003ePair with \u003ca href=\"https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots\"\u003eAI Ticket Autofill\u003c/a\u003e to automatically populate tickets fields before pushing critical updates to Slack.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app and start your free 14-day trial.\u003c/li\u003e\n\u003cli\u003eDefine your trigger logic in Zendesk or Knots Studio.\u003c/li\u003e\n\u003cli\u003ePick the Slack channels and message content you want.\u003c/li\u003e\n\u003cli\u003eEnjoy faster, more transparent team communication – without leaving Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions, please feel free to contact us at \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install Slack Notifications.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eSlack Notifications\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click Install again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Slack Notifications icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the Settings page, go to Login.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"# Slack Notifications\n**Send targeted alerts from Zendesk to Slack**\n\nCustomer service teams rely on Slack to stay up-to-date, especially in fast-paced support environments - getting alerted, especially on your mobile device, helps teams to react before a situation becomes critical. Zendesk doesn't offer a native way to send contextual notifications to Slack based on support activity.  \n**Slack Notifications by Knots** fills this gap. Whether you want to be alerted when a ticket queue gets too long, when high-priority customers write in, or when internal triggers go off, this app makes sure the right people in Slack are notified immediately. Messages are fully customizable and routed to the right channels, ensuring your team never misses important updates again.\n\n\u003e 💡 Good to know: All knots solutions are GDPR and HIPAA compliant. Customer data is never stored.\n\n## Key Features\n\n* **Trigger Slack alerts from Zendesk**: Send notifications when ticket views exceed thresholds, tags are added, or triggers fire.\n* **Target the right Slack channels**: Route messages to specific teams or stakeholders based on ticket conditions.\n* **Customize Slack messages**: Include ticket ID, requester name, SLA status, or any field – and format messages with clear structure.\n* **Monitor external systems too**: Use data from other tools (e.g., CRMs, monitors) to power Slack notifications through Knots Studio.\n* **Support both polling and events**: Choose between periodic checks or real-time alerts – depending on your business needs.\n\n      \n\n### Real-World Applications\n\n\n* **Support team load management**: Notify leads when certain queues exceed limits, to trigger immediate action.\n* **Escalation workflows**: Alert your escalation channel when tickets are tagged as urgent or VIP.\n* **Proactive incident communication**: Alert DevOps or IT via Slack when outage-related tags appear.\n* **Customer success coordination**: Notify account managers when high-priority clients contact support.\n* **HR/IT workflows**: Route internal ticket updates (e.g. from Zendesk Employee Suite) to the responsible departments via Slack.\n\n### Technical Capabilities\n\n* Integrates with Zendesk via API\n* Connects to any system with an API (CRM, monitoring, etc.)\n* Supports polling and webhook/event-based triggers\n* Fully customizable message logic through Knots Studio\n* Limitation: The rate of alerts depends on the sending system. \n\n\n### Perfect Additions\n\n* Use with [OCR for PDF and Scanned Documents](https://www.zendesk.de/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots) to extract information from image-based attachments and include it in your Slack alerts.\n* Combine with [Process Excel](https://www.zendesk.de/marketplace/apps/support/1110146/process-excel), [Process CSV](https://www.zendesk.de/marketplace/apps/support/1101369/process-csv/), and [Process DOCX](https://www.zendesk.de/marketplace/apps/support/1118498/process-docx/) to turn file attachments into structured ticket data – and trigger alerts based on what’s inside the files.\n* Pair with [AI Ticket Autofill](https://www.zendesk.de/marketplace/apps/support/1016107/ai-ticket-autofill-by-knots) to automatically populate tickets fields before pushing critical updates to Slack.\n\n\n\n### Getting Started\n\n1. Install the app and start your free 14-day trial.\n2. Define your trigger logic in Zendesk or Knots Studio.\n3. Pick the Slack channels and message content you want.\n4. Enjoy faster, more transparent team communication – without leaving Zendesk.\n\n\nIf you have any questions, please feel free to contact us at [zendesk@knots.io](mailto:zendesk@knots.io).\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click Install.\n2. Select the Zendesk instance where you want to install Slack Notifications.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Slack Notifications**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click Install again.\n\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.\n2. Locate the Slack Notifications icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n\n### Create an account\n\n1. On the Settings page, go to Login.\n2. Create a new account or, if you are already a Knots customer, select Login.\n\n\nIf you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1131280.apps.zdusercontent.com/1131280/assets/1764150172-6b0a67ae1538b3226356802f822697b5/logo-small.png","large_icon":"https://1131280.apps.zdusercontent.com/1131280/assets/1764150172-6b0a67ae1538b3226356802f822697b5/logo.png","screenshots":["https://1131280.apps.zdusercontent.com/1131280/assets/1764150172-6b0a67ae1538b3226356802f822697b5/screenshot-0.png","https://1131280.apps.zdusercontent.com/1131280/assets/1764150172-6b0a67ae1538b3226356802f822697b5/screenshot-1.png","https://1131280.apps.zdusercontent.com/1131280/assets/1764150172-6b0a67ae1538b3226356802f822697b5/screenshot-2.png"],"installation_count":32},{"id":1131598,"name":"SiteSage AI","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3237918,"app_id":1131598,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-20T08:10:23Z","updated_at":"2025-05-20T08:10:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3237915,"app_id":1131598,"name":"appUrl","kind":"text","required":true,"position":1,"created_at":"2025-05-20T08:10:23Z","updated_at":"2025-05-20T08:10:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3237916,"app_id":1131598,"name":"endpoint","kind":"text","required":true,"position":2,"created_at":"2025-05-20T08:10:23Z","updated_at":"2025-05-20T08:10:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3237917,"app_id":1131598,"name":"apiToken","kind":"text","required":true,"position":3,"created_at":"2025-05-20T08:10:23Z","updated_at":"2026-07-27T17:59:33Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5124,"entity_id":1131598,"app_id":1131598,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-20T08:10:24.000Z","updated_at":"2025-05-20T08:10:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-20T08:10:22Z","updated_at":"2026-07-27T17:59:33Z","terms_conditions_url":null,"app_organization":{"id":6936,"name":"SiteSage","email":"info@sitesage.ai","website":"https://sitesage.ai","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3,4,10,2],"date_published":"2025-12-03T20:38:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sitesage.ai/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor","nav_bar"],"last_update_time":"2026-07-27T17:59:28Z","owner_id":269519,"author_name":"sitesage","author_email":"info@sitesage.dk","author_url":"https://sitesage.dk","short_description":"AI powered responses based on your own company data and systems.","long_description":"\u003ch3\u003eSiteSage AI for Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eSmarter support. Seamless workflows. Zero hype.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSiteSage connects directly to your Zendesk workspace to streamline internal support tasks with focused, high-quality AI tools. Built for busy teams, not bots — SiteSage helps your agents move faster, stay consistent, and focus on what actually needs human attention.\u003c/p\u003e\n\n\u003cp\u003eGet started at \u003ca href=\"https://sitesage.ai\"\u003esitesage.ai\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat SiteSage AI Does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging \u0026amp; categorization\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSiteSage automatically analyzes incoming tickets and applies tags based on the topic.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDrafted reply suggestions\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAgents get a ready-to-send draft response based on the full ticket context, previous conversations and written in your brand voice.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOn-the-fly translations\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nTickets in other languages? SiteSage detects and translates them instantly, then suggests responses in the agent\u0026#39;s preferred language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-aware AI\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIntegrated with your existing systems (like order- shipping- or warehouse management systems), SiteSage can surface order data, delivery statuses, product info, or anything else relevant — right inside the ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI Writing Tools\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEffortlessly draft complete emails, refine text, make edits, and correct spelling using powerful, integrated AI writing features.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eBuilt for Privacy \u0026amp; Compliance\u003c/h3\u003e\n\n\u003cp\u003eSiteSage is hosted entirely within the EU and processes only the data needed to serve your customers. \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🎯 Built for:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustomer support leads\u003c/strong\u003e who want cleaner data, faster replies, and less manual triage\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBusy support agents\u003c/strong\u003e juggling tickets in multiple languages or systems\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDecision-makers\u003c/strong\u003e looking for high-impact improvements without risky AI experiments    \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eLet your agents stay focused. Let the AI handle the rest with \u003ca href=\"https://sitesage.ai\"\u003eSiteSage AI\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install SiteSage AI for Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContact the SiteSage team\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nReach out via \u003ca href=\"https://www.sitesage.ai/contact\"\u003esitesage.ai\u003c/a\u003e to begin onboarding. We\u0026#39;ll schedule a setup session and provide everything you need by email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall App\u003c/strong\u003e \u003cbr\u003e\nInstall and configure the SiteSage App with installation parameters provided by SiteSage.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConnect your Zendesk account\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSimply click Authenticate in the App\u0026#39;s Admin Panel and allow access to the SiteSage Application.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComplete onboarding with SiteSage\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nWe’ll walk you through any system integrations or customisations to your AI system.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### SiteSage AI for Zendesk\n\n**Smarter support. Seamless workflows. Zero hype.**\n\nSiteSage connects directly to your Zendesk workspace to streamline internal support tasks with focused, high-quality AI tools. Built for busy teams, not bots — SiteSage helps your agents move faster, stay consistent, and focus on what actually needs human attention.\n\nGet started at [sitesage.ai](https://sitesage.ai)\n\n---\n\n### What SiteSage AI Does\n\n- **Auto-tagging \u0026 categorization**  \n    SiteSage automatically analyzes incoming tickets and applies tags based on the topic.\n    \n- **Drafted reply suggestions**  \n    Agents get a ready-to-send draft response based on the full ticket context, previous conversations and written in your brand voice.\n    \n- **On-the-fly translations**  \n    Tickets in other languages? SiteSage detects and translates them instantly, then suggests responses in the agent's preferred language.\n    \n- **Data-aware AI**  \n    Integrated with your existing systems (like order- shipping- or warehouse management systems), SiteSage can surface order data, delivery statuses, product info, or anything else relevant — right inside the ticket.\n    \n- **AI Writing Tools**  \n   Effortlessly draft complete emails, refine text, make edits, and correct spelling using powerful, integrated AI writing features.\n    \n---\n\n### Built for Privacy \u0026 Compliance\n\nSiteSage is hosted entirely within the EU and processes only the data needed to serve your customers. \n   \n---\n\n### 🎯 Built for:\n\n- **Customer support leads** who want cleaner data, faster replies, and less manual triage\n    \n- **Busy support agents** juggling tickets in multiple languages or systems\n    \n- **Decision-makers** looking for high-impact improvements without risky AI experiments    \n\n---\n\nLet your agents stay focused. Let the AI handle the rest with [SiteSage AI](https://sitesage.ai).","raw_installation_instructions":"### How to Install SiteSage AI for Zendesk\n\n1.  **Contact the SiteSage team**  \n    Reach out via [sitesage.ai](https://www.sitesage.ai/contact) to begin onboarding. We'll schedule a setup session and provide everything you need by email.\n    \n2. **Install App** \n Install and configure the SiteSage App with installation parameters provided by SiteSage.\n      \n3.  **Connect your Zendesk account**  \n    Simply click Authenticate in the App's Admin Panel and allow access to the SiteSage Application.\n    \n4.  **Complete onboarding with SiteSage**  \n    We’ll walk you through any system integrations or customisations to your AI 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Thackd","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3238665,"app_id":1131851,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-20T21:04:18Z","updated_at":"2025-05-20T21:04:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5126,"entity_id":1131851,"app_id":1131851,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-20T21:04:19.000Z","updated_at":"2025-05-20T21:04:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product 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create and link tasks in any Asana project right from the Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003eUpdates on the Asana task will be posted as internal notes on the Zendesk tickets so you can track progress of the task without leaving Zednesk.\u003c/p\u003e\n\n\u003cp\u003eTeammates don\u0026#39;t need Asana accounts and don\u0026#39;t need to switch tools to create or update tasks in Asana.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate Asana tasks from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink existing Asana tasks to tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComments on the Asana tasks are posted as notes on the Zendesk ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd comments to the Asana task from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTask status updates are posted as notes on the Zendesk ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket attributes are sent to the Asana task\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://thackd.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cem\u003eInstall\u003c/em\u003e to install the app and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, configure the app as follows:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn your Zendesk account, open any existing ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Apps icon in the right sidebar\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Asana by Thackd app (pin it for easy access)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the \u003cem\u003eAuthorize\u003c/em\u003e button\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Asana account and authorize the app\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"###Create, link and monitor Asana tasks from Zendesk\n\nConnect an Asana account on install to give your Zendesk teammates access to create and link tasks in any Asana project right from the Zendesk ticket.\n\nUpdates on the Asana task will be posted as internal notes on the Zendesk tickets so you can track progress of the task without leaving Zednesk.\n\nTeammates don't need Asana accounts and don't need to switch tools to create or update tasks in Asana.\n\n###Features\n\n- Create Asana tasks from Zendesk\n\n- Link existing Asana tasks to tickets\n\n- Comments on the Asana tasks are posted as notes on the Zendesk ticket\n\n- Add comments to the Asana task from Zendesk\n\n- Task status updates are posted as notes on the Zendesk ticket\n\n- Ticket attributes are sent to the Asana task\n\n[Privacy Policy](https://thackd.com/privacy-policy)","raw_installation_instructions":"Click *Install* to install the app and follow the prompts.\n\nOnce installed, configure the app as follows:\n\n- In your Zendesk account, open any existing ticket\n\n- Click on the Apps icon in the right sidebar\n\n- Click on the Asana by Thackd app (pin it for easy access)\n\n- Click on the *Authorize* button\n\n- Log in to your Asana account and authorize the app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1131851.apps.zdusercontent.com/1131851/assets/1774375027-2bf2629c39d836f5181d9050f5509af5/logo-small.png","large_icon":"https://1131851.apps.zdusercontent.com/1131851/assets/1774375027-2bf2629c39d836f5181d9050f5509af5/logo.png","screenshots":["https://1131851.apps.zdusercontent.com/1131851/assets/1774375027-2bf2629c39d836f5181d9050f5509af5/screenshot-0.png","https://1131851.apps.zdusercontent.com/1131851/assets/1774375027-2bf2629c39d836f5181d9050f5509af5/screenshot-1.png","https://1131851.apps.zdusercontent.com/1131851/assets/1774375027-2bf2629c39d836f5181d9050f5509af5/screenshot-2.png"],"installation_count":14},{"id":1132919,"name":"ZenUnfollow","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3241638,"app_id":1132919,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-24T22:37:18Z","updated_at":"2025-05-24T22:37:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5151,"entity_id":1132919,"app_id":1132919,"amount":15000,"name":"Account Based - One Off","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Bulk remove yourself from tickets you\u0026#39;re Following or CCed on\u003cbr\u003e\n✔ Track and manage all Followed and CCed tickets easily\u003cbr\u003e\n✔ Private view for your recent Followed and CCed tickets\u003c/p\u003e\n\n\u003cp\u003ePrivacy\u003cbr\u003e\n✔ ZenAppsFactory stores no ticket or user data\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\n✔ Email us for help or feedback anytime\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1007,"cost_type":"CostOneOff","active":true,"created_at":"2025-05-24T22:37:19.000Z","updated_at":"2025-05-24T22:37:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5150,"entity_id":1132919,"app_id":1132919,"amount":1500,"name":"Account Based - Monthly","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Bulk remove yourself from tickets you\u0026#39;re Following or CCed on\u003cbr\u003e\n✔ Track and manage all Followed and CCed tickets easily\u003cbr\u003e\n✔ Private view for your recent Followed and CCed tickets\u003c/p\u003e\n\n\u003cp\u003ePrivacy\u003cbr\u003e\n✔ ZenAppsFactory stores no ticket or user data\u003c/p\u003e\n\n\u003cp\u003eSupport\u003cbr\u003e\n✔ Email us for help or feedback anytime\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RSQ8iJtfahEIofLtMkTHsvf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1533,"cost_type":"CostStripe","active":true,"created_at":"2025-05-24T22:37:19.000Z","updated_at":"2025-05-24T22:37:19.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WP47TJZ0NM","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-05-24T22:37:17Z","updated_at":"2026-04-14T20:26:54Z","terms_conditions_url":"https://www.zenappsfactory.com/terms-and-conditions","app_organization":{"id":6679,"name":"ZenAppsFactory","email":"contact@zenappsfactory.com","website":"zenappsfactory.com","country_code":"IL","stripe_account_id":"acct_1P85sJJtfahEIofL","state":null},"locations":[1],"date_published":"2025-05-30T17:50:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar"],"last_update_time":"2025-05-30T17:50:10Z","owner_id":269519,"author_name":"ZenAppsFactory Team","author_email":"contact@zenappsfactory.com","author_url":"https://www.zenappsfactory.com","short_description":"Easily manage tickets that you follow with ZenUnfollow","long_description":"\u003cp\u003e\u003cimg src=\"https://i.imgur.com/l8jObqc.gif\" alt=\"ZenUnfollow demo\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eTake control of your Zendesk inbox with ZenUnfollow\u003c/em\u003e\u003c/p\u003e\n\n\u003cp\u003eTired of endless ticket notifications?\u003cbr\u003e\nZenUnfollow gives agents a clear view of all tickets where they’re CC’d or marked as Followers — and lets them unfollow in bulk with just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e✅ Clean up your ticket list\u003cbr\u003e\n✅ Stay focused on what really matters\u003cbr\u003e\n✅ Reduce noise and avoid irrelevant updates\u003c/p\u003e\n\n\u003cp\u003eBuilt for simplicity. Designed to keep you in the loop — only when you want to be.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install.\u003c/p\u003e\n","raw_long_description":"![ZenUnfollow demo](https://i.imgur.com/l8jObqc.gif)\n\n*Take control of your Zendesk inbox with ZenUnfollow*\n\nTired of endless ticket notifications?\nZenUnfollow gives agents a clear view of all tickets where they’re CC’d or marked as Followers — and lets them unfollow in bulk with just a few clicks.\n\n✅ Clean up your ticket list\n✅ Stay focused on what really matters\n✅ Reduce noise and avoid irrelevant updates\n\nBuilt for simplicity. Designed to keep you in the loop — only when you want to be.","raw_installation_instructions":"Simply click install.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1132919.apps.zdusercontent.com/1132919/assets/1748615437-b9fa3903c718dc650758c859481d7fb4/logo-small.png","large_icon":"https://1132919.apps.zdusercontent.com/1132919/assets/1748615437-b9fa3903c718dc650758c859481d7fb4/logo.png","screenshots":["https://1132919.apps.zdusercontent.com/1132919/assets/1748615437-b9fa3903c718dc650758c859481d7fb4/screenshot-0.png","https://1132919.apps.zdusercontent.com/1132919/assets/1748615437-b9fa3903c718dc650758c859481d7fb4/screenshot-1.png","https://1132919.apps.zdusercontent.com/1132919/assets/1748615437-b9fa3903c718dc650758c859481d7fb4/screenshot-2.png"],"installation_count":0},{"id":1133017,"name":"Scriba Vox By Doc CX","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":3241799,"app_id":1133017,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-25T17:09:33Z","updated_at":"2025-05-25T17:09:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3241797,"app_id":1133017,"name":"TokenZendesk","kind":"text","required":true,"position":1,"created_at":"2025-05-25T17:09:33Z","updated_at":"2025-05-25T17:09:33Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3241798,"app_id":1133017,"name":"Idioma","kind":"text","required":false,"position":2,"created_at":"2025-05-25T17:09:33Z","updated_at":"2025-05-25T17:09:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5152,"entity_id":1133017,"app_id":1133017,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-25T17:09:34.000Z","updated_at":"2025-05-25T17:09:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"pt-br","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-25T17:09:31Z","updated_at":"2026-05-07T07:15:31Z","terms_conditions_url":null,"app_organization":{"id":1276,"name":"JVBTI","email":"dev@jvbti.com.br","website":"http://jvbti.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-06-03T16:32:31Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://buy.stripe.com/dRm6oIc246xx1M0gXidUY0l"},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-05T17:44:08Z","owner_id":269519,"author_name":"JVBTI","author_email":"dev@jvbti.com.br","author_url":"https://jvbti.com.br","short_description":"Auto audio transcription and sentiment analysis inside Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch1\u003eScriba Vox By Doc CX\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eTurn audio into insights within Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eScriba Vox is the ideal app for optimizing support in Zendesk by eliminating the need to manually listen to each audio message received from \u003cstrong\u003eWhatsApp, Instagram, Facebook, and Chat\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eIt automatically transcribes voice messages and saves the text directly to the ticket as an \u003cstrong\u003einternal comment\u003c/strong\u003e, also providing a \u003cstrong\u003esentiment analysis\u003c/strong\u003e (positive, neutral, or negative).\u003c/p\u003e\n\n\u003cp\u003eWith a user-friendly interface and easy installation, Scriba Vox appears on the side of the ticket, allowing agents to listen and read the transcription at the same time.\u003c/p\u003e\n\n\u003cp\u003eTranscriptions are generated \u003cstrong\u003ein real time\u003c/strong\u003e and are available in \u003cstrong\u003ePortuguese, English, and Spanish\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003e✅ Key Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e🔊 Automatic transcription of audios from tickets (WhatsApp, Instagram, Facebook, and Chat)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e📝 Internal comment with the transcribed content\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e📊 Sentiment analysis (positive, neutral, or negative)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🎧 Player interface with transcription visible in the side app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e🌍 Multilingual support: Portuguese, English, and Spanish\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e⚙️ Quick and easy installation\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e🎯 Perfect for:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSupport teams looking to speed up service\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManagers needing easier conversation analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCompanies using AI for conversation data analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInclusive service through accessible transcription\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e🎁 Free Plan\u003c/h2\u003e\n\n\u003cp\u003eTry Scriba Vox with:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e7-day free trial\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eor\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e100 free minutes\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBoost your support efficiency with \u003cstrong\u003eScriba Vox By Doc CX\u003c/strong\u003e and stop wasting time listening to every single voice message.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eScriba Vox By Doc CX App Installation Tutorial\u003c/h1\u003e\n\n\u003cp\u003e1 - Install the APP.\u003c/p\u003e\n\n\u003cp\u003e2 - During installation, a Zendesk token will be requested. You must encode it in base64 using the format email/token:token. You can find the token in Admin Center =\u0026gt; Zendesk API =\u0026gt; Create a token. After this step, paste it into the field and complete the installation.\u003ca href=\"https://atendimento.jvbti.com.br/hc/en-us/articles/31864644997655-Instala%C3%A7%C3%A3o-do-APP-Scriba-VOX\"\u003elink to generate the Token\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e3 - In the language field, define the default language for transcription. We have the following options: pt (Portuguese), en (English) or es (Spanish)\u003c/p\u003e\n\n\u003cp\u003e*Insert only the acronym EX: en\u003c/p\u003e\n\n\u003cp\u003e4 - After installation, open any ticket and click the button to activate the 7-day trial (Only visible to admins).\u003c/p\u003e\n\n\u003cp\u003e5 - Now just access the tickets and the audio will be automatically transcribed.\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**\n\n#Scriba Vox By Doc CX\n\n**Turn audio into insights within Zendesk**\n\nScriba Vox is the ideal app for optimizing support in Zendesk by eliminating the need to manually listen to each audio message received from **WhatsApp, Instagram, Facebook, and Chat**.\n\nIt automatically transcribes voice messages and saves the text directly to the ticket as an **internal comment**, also providing a **sentiment analysis** (positive, neutral, or negative).\n\nWith a user-friendly interface and easy installation, Scriba Vox appears on the side of the ticket, allowing agents to listen and read the transcription at the same time.\n\nTranscriptions are generated **in real time** and are available in **Portuguese, English, and Spanish**.\n\n## ✅ Key Features:\n\n- 🔊 Automatic transcription of audios from tickets (WhatsApp, Instagram, Facebook, and Chat)\n\n- 📝 Internal comment with the transcribed content\n\n- 📊 Sentiment analysis (positive, neutral, or negative)\n\n- 🎧 Player interface with transcription visible in the side app\n\n- 🌍 Multilingual support: Portuguese, English, and Spanish\n\n- ⚙️ Quick and easy installation\n\n## 🎯 Perfect for:\n\n- Support teams looking to speed up service\n\n- Managers needing easier conversation analysis\n\n- Companies using AI for conversation data analysis\n\n- Inclusive service through accessible transcription\n\n## 🎁 Free Plan\n\nTry Scriba Vox with:\n\n- **7-day free trial**\n\n**or**\n\n- **100 free minutes**\n\nBoost your support efficiency with **Scriba Vox By Doc CX** and stop wasting time listening to every single voice message.","raw_installation_instructions":"# Scriba Vox By Doc CX App Installation Tutorial\n\n1 - Install the APP.\n\n2 - During installation, a Zendesk token will be requested. You must encode it in base64 using the format email/token:token. You can find the token in Admin Center =\u003e Zendesk API =\u003e Create a token. After this step, paste it into the field and complete the installation.[link to generate the Token](https://atendimento.jvbti.com.br/hc/en-us/articles/31864644997655-Instala%C3%A7%C3%A3o-do-APP-Scriba-VOX)\n\n3 - In the language field, define the default language for transcription. We have the following options: pt (Portuguese), en (English) or es (Spanish)\n\n*Insert only the acronym EX: en\n\n4 - After installation, open any ticket and click the button to activate the 7-day trial (Only visible to admins).\n\n5 - Now just access the tickets and the audio will be automatically transcribed.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1133017.apps.zdusercontent.com/1133017/assets/1756746899-f6ebdf23db6da61cc4c291de90d4ec23/logo-small.png","large_icon":"https://1133017.apps.zdusercontent.com/1133017/assets/1756746899-f6ebdf23db6da61cc4c291de90d4ec23/logo.png","screenshots":["https://1133017.apps.zdusercontent.com/1133017/assets/1756746899-f6ebdf23db6da61cc4c291de90d4ec23/screenshot-0.png","https://1133017.apps.zdusercontent.com/1133017/assets/1756746899-f6ebdf23db6da61cc4c291de90d4ec23/screenshot-1.png","https://1133017.apps.zdusercontent.com/1133017/assets/1756746899-f6ebdf23db6da61cc4c291de90d4ec23/screenshot-2.png"],"installation_count":2},{"id":1133285,"name":"Reddit by Appdash","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3242412,"app_id":1133285,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-26T20:49:01Z","updated_at":"2025-05-26T20:49:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5155,"entity_id":1133285,"app_id":1133285,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-26T20:49:02.000Z","updated_at":"2025-05-26T20:49:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-26T20:49:01Z","updated_at":"2026-03-03T00:18:54Z","terms_conditions_url":null,"app_organization":{"id":6929,"name":"AppDash","email":"support@appdash.io","website":null,"country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-06-06T14:15:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.appdash.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-03T00:18:52Z","owner_id":269519,"author_name":"Appdash","author_email":"support@appdash.io","author_url":"https://www.appdash.io/","short_description":"Track Reddit posts by keyword and reply directly from Zendesk tickets.","long_description":"\u003ch3\u003eStay on top of Reddit conversations that matter — directly from Zendesk\u003c/h3\u003e\n\n\u003cp\u003eOur app seamlessly connects your Zendesk workspace with Reddit, allowing your team to monitor and engage with Reddit discussions in real time. Simply choose the subreddits and keywords you want to track — whether it\u0026#39;s your brand name, product mentions, competitors, or industry topics — and we\u0026#39;ll automatically create Zendesk tickets for every new Reddit post that matches your criteria.\u003c/p\u003e\n\n\u003cp\u003eEach Reddit post appears as a ticket, where your team can view the content and reply directly from Zendesk. This enables you to respond quickly to customer feedback, questions, and trending conversations without ever leaving your support environment.\u003c/p\u003e\n\n\u003ch4\u003eKey features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eMonitor any public subreddit and track specific keywords\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically create Zendesk tickets for matching Reddit posts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView post content and context directly in the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReply to Reddit posts without switching platforms\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStay proactive and engage with your community at the source\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTake control of your brand\u0026#39;s presence on Reddit and never miss an opportunity to connect.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch4\u003eData handling and privacy\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed from Zendesk:\u003c/strong\u003e\u003cbr\u003e\n- Ticket information (ticket ID, comments, and status) to sync replies with Reddit posts\u003cbr\u003e\n- User information (agent names and IDs) to attribute responses\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed from Reddit:\u003c/strong\u003e\u003cbr\u003e\n- Public Reddit posts and comments from monitored subreddits\u003cbr\u003e\n- Reddit usernames associated with posts\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow we use the data:\u003c/strong\u003e\u003cbr\u003e\n- To create Zendesk tickets from matching Reddit posts\u003cbr\u003e\n- To post replies from Zendesk agents back to Reddit threads\u003cbr\u003e\n- To track which comments have been synced between platforms\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData stored:\u003c/strong\u003e\u003cbr\u003e\n- Reddit post IDs and associated Zendesk ticket IDs for synchronization\u003cbr\u003e\n- Comment delivery status to prevent duplicate posts\u003cbr\u003e\n- Your configured subreddits and keywords for monitoring\u003c/p\u003e\n\n\u003cp\u003eWe do not sell or share your data with third parties for marketing purposes. Data is retained only as long as necessary to provide the service.\u003c/p\u003e\n\n\u003cp\u003eFor complete details, please review our Privacy Policy: https://www.appdash.io/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the app\u003c/strong\u003e from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOpen any Zendesk ticket\u003c/strong\u003e to access the app panel on the right side of the screen.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eregistration link\u003c/strong\u003e in the app to sign up at \u003ca href=\"https://dashboard.appdash.io\"\u003edashboard.appdash.io\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter registration, click the \u003cstrong\u003e\u0026quot;Authorize Zendesk\u0026quot;\u003c/strong\u003e button in the dashboard to connect your Zendesk account.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThis will initiate Zendesk\u0026#39;s \u003cstrong\u003eGlobal OAuth\u003c/strong\u003e flow.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the prompts to review and \u003cstrong\u003egrant access\u003c/strong\u003e to the AppDash app.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce Zendesk is connected, configure your Reddit integration:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eChoose the \u003cstrong\u003esubreddits\u003c/strong\u003e and \u003cstrong\u003ekeywords\u003c/strong\u003e you want to monitor.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll new Reddit posts that match your settings will automatically appear in Zendesk as tickets.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou\u0026#39;re all set! You can now view and reply to Reddit posts directly from Zendesk.\u003c/p\u003e\n","raw_long_description":"### Stay on top of Reddit conversations that matter — directly from Zendesk\n\nOur app seamlessly connects your Zendesk workspace with Reddit, allowing your team to monitor and engage with Reddit discussions in real time. Simply choose the subreddits and keywords you want to track — whether it's your brand name, product mentions, competitors, or industry topics — and we'll automatically create Zendesk tickets for every new Reddit post that matches your criteria.\n\nEach Reddit post appears as a ticket, where your team can view the content and reply directly from Zendesk. This enables you to respond quickly to customer feedback, questions, and trending conversations without ever leaving your support environment.\n\n#### Key features\n- Monitor any public subreddit and track specific keywords  \n- Automatically create Zendesk tickets for matching Reddit posts  \n- View post content and context directly in the ticket  \n- Reply to Reddit posts without switching platforms  \n- Stay proactive and engage with your community at the source  \n\nTake control of your brand's presence on Reddit and never miss an opportunity to connect.\n\n---\n\n#### Data handling and privacy\n\n**Data accessed from Zendesk:**\n- Ticket information (ticket ID, comments, and status) to sync replies with Reddit posts\n- User information (agent names and IDs) to attribute responses\n\n**Data accessed from Reddit:**\n- Public Reddit posts and comments from monitored subreddits\n- Reddit usernames associated with posts\n\n**How we use the data:**\n- To create Zendesk tickets from matching Reddit posts\n- To post replies from Zendesk agents back to Reddit threads\n- To track which comments have been synced between platforms\n\n**Data stored:**\n- Reddit post IDs and associated Zendesk ticket IDs for synchronization\n- Comment delivery status to prevent duplicate posts\n- Your configured subreddits and keywords for monitoring\n\nWe do not sell or share your data with third parties for marketing purposes. Data is retained only as long as necessary to provide the service.\n\nFor complete details, please review our Privacy Policy: https://www.appdash.io/privacy-policy\n","raw_installation_instructions":"### Installation Instructions\n\n1. **Install the app** from the Zendesk Marketplace.\n\n2. **Open any Zendesk ticket** to access the app panel on the right side of the screen.\n\n3. Click the **registration link** in the app to sign up at [dashboard.appdash.io](https://dashboard.appdash.io).\n\n4. After registration, click the **\"Authorize Zendesk\"** button in the dashboard to connect your Zendesk account.  \n   - This will initiate Zendesk's **Global OAuth** flow.  \n   - Follow the prompts to review and **grant access** to the AppDash app.\n\n5. Once Zendesk is connected, configure your Reddit integration:  \n   - Choose the **subreddits** and **keywords** you want to monitor.  \n   - All new Reddit posts that match your settings will automatically appear in Zendesk as tickets.\n\nYou're all set! You can now view and reply to Reddit posts directly from Zendesk.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1133285.apps.zdusercontent.com/1133285/assets/1771246390-7d8fe0edb554a5e4a2723c13f88dc903/logo-small.png","large_icon":"https://1133285.apps.zdusercontent.com/1133285/assets/1771246390-7d8fe0edb554a5e4a2723c13f88dc903/logo.png","screenshots":["https://1133285.apps.zdusercontent.com/1133285/assets/1771246390-7d8fe0edb554a5e4a2723c13f88dc903/screenshot-0.png","https://1133285.apps.zdusercontent.com/1133285/assets/1771246390-7d8fe0edb554a5e4a2723c13f88dc903/screenshot-1.png","https://1133285.apps.zdusercontent.com/1133285/assets/1771246390-7d8fe0edb554a5e4a2723c13f88dc903/screenshot-2.png"],"installation_count":18},{"id":1133491,"name":"SLA Plus","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3243076,"app_id":1133491,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-27T14:05:28Z","updated_at":"2025-05-27T14:05:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5156,"entity_id":1133491,"app_id":1133491,"amount":12499,"name":"Basic","description":"\u003cp\u003eTake control of SLAs in minutes. Set custom rules, timers, alerts, and tags—all from one place. Perfect for teams with a single schedule looking to boost performance without complexity.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RGcaHH25uqsA27a62GPyPsH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1534,"cost_type":"CostStripe","active":true,"created_at":"2025-05-27T14:05:30.000Z","updated_at":"2025-05-27T14:05:30.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5157,"entity_id":1133491,"app_id":1133491,"amount":24999,"name":"Advanced","description":"\u003cp\u003eBuilt for scaling support teams. Unlock multiple schedules, tailor SLAs by region or department, and manage global workflows with unmatched precision—all while keeping setup fast and simple.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1RTNCuH25uqsA27aJ3BaFjZq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1OyDCRH25uqsA27a","cost_id":1535,"cost_type":"CostStripe","active":true,"created_at":"2025-05-27T14:05:31.000Z","updated_at":"2025-05-27T14:05:31.000Z","trial_days":5,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-05-27T14:05:28Z","updated_at":"2025-06-17T18:37:27Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[2,7],"date_published":"2025-05-30T17:08:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2025-06-17T18:37:23Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Hit response targets, speed up resolutions, and improve service","long_description":"\u003cp\u003eDo you want to manage SLAs in less time—with more control and zero complexity?\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re aiming to boost customer satisfaction, stay on top of response times, or simply bring more structure to your workflow, this SLA-powered solution helps you get there with ease.\u003c/p\u003e\n\n\u003cp\u003eSLA App gives you a fast and flexible way to create and manage SLA rules—all in one place. Whether you\u0026#39;re setting custom conditions, defining alert behavior, or tagging tickets to unlock deeper insights through Zendesk’s analytics tools, SLA App makes the entire process simple, powerful, and lightning quick.\u003c/p\u003e\n\n\u003cp\u003eAs part of this tool, you can easily define your team’s business hours and holidays, ensuring SLAs are measured accurately based on actual availability. Set it once, and let the app automatically adjust for holidays and off-hours.\u003c/p\u003e\n\n\u003ch4\u003eWhat makes SLA App different?\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate fully customized SLA rules with flexible conditions in under a minute.\u003c/li\u003e\n\u003cli\u003eAlert assignees before an SLA breach with both real-time and email notifications.\u003c/li\u003e\n\u003cli\u003eAuto-tag tickets based on SLA progress.\u003c/li\u003e\n\u003cli\u003eSend breach alerts to customized user groups via notifications and email.\u003c/li\u003e\n\u003cli\u003eStreamline your SLA logic in one centralized, intuitive interface.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAs a Zendesk admin, navigate to the Navbar App.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the navigation list, select \u003cstrong\u003eManage Schedule\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Manage Schedule section, you can:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd a new schedule.\u003c/li\u003e\n\u003cli\u003eCustomize your working hours.\u003c/li\u003e\n\u003cli\u003eSet up holiday calendars.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eNext, go to the \u003cstrong\u003eSLA Rules\u003c/strong\u003e section.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eAdd Rule\u003c/strong\u003e to create a new SLA rule.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA new screen will open where you can define the rule settings. This includes general information about the rule and the specific SLA conditions you want to apply.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter setting up the rule, click \u003cstrong\u003eSave\u003c/strong\u003e to create it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce saved, you will return to the main SLA Rules screen, where you can:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all your SLA rules.\u003c/li\u003e\n\u003cli\u003eEdit or delete existing rules.\u003c/li\u003e\n\u003cli\u003eManage any triggers connected to a specific rule.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Do you want to manage SLAs in less time—with more control and zero complexity?\n\nWhether you're aiming to boost customer satisfaction, stay on top of response times, or simply bring more structure to your workflow, this SLA-powered solution helps you get there with ease.\n\nSLA App gives you a fast and flexible way to create and manage SLA rules—all in one place. Whether you're setting custom conditions, defining alert behavior, or tagging tickets to unlock deeper insights through Zendesk’s analytics tools, SLA App makes the entire process simple, powerful, and lightning quick.\n\nAs part of this tool, you can easily define your team’s business hours and holidays, ensuring SLAs are measured accurately based on actual availability. Set it once, and let the app automatically adjust for holidays and off-hours.\n\n#### What makes SLA App different?\n\n 1. Create fully customized SLA rules with flexible conditions in under a minute.\n 2. Alert assignees before an SLA breach with both real-time and email notifications.\n 3. Auto-tag tickets based on SLA progress.\n 4. Send breach alerts to customized user groups via notifications and email.\n 5. Streamline your SLA logic in one centralized, intuitive interface.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. As a Zendesk admin, navigate to the Navbar App.\n\n3. From the navigation list, select **Manage Schedule**.\n\n4. In the Manage Schedule section, you can:\n\n   * Add a new schedule.\n   * Customize your working hours.\n   * Set up holiday calendars.\n\n5. Next, go to the **SLA Rules** section.\n\n6. Click on **Add Rule** to create a new SLA rule.\n\n7. A new screen will open where you can define the rule settings. This includes general information about the rule and the specific SLA conditions you want to apply.\n\n8. After setting up the rule, click **Save** to create it.\n\n9. Once saved, you will return to the main SLA Rules screen, where you can:\n\n   * View all your SLA rules.\n   * Edit or delete existing rules.\n   * Manage any triggers connected to a specific rule.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1133491.apps.zdusercontent.com/1133491/assets/1749725930-bfa439c939197fd52aa8743306d45a8b/logo-small.png","large_icon":"https://1133491.apps.zdusercontent.com/1133491/assets/1749725930-bfa439c939197fd52aa8743306d45a8b/logo.png","screenshots":["https://1133491.apps.zdusercontent.com/1133491/assets/1749725930-bfa439c939197fd52aa8743306d45a8b/screenshot-0.png","https://1133491.apps.zdusercontent.com/1133491/assets/1749725930-bfa439c939197fd52aa8743306d45a8b/screenshot-1.png","https://1133491.apps.zdusercontent.com/1133491/assets/1749725930-bfa439c939197fd52aa8743306d45a8b/screenshot-2.png"],"installation_count":0},{"id":1134213,"name":"Amazon by Juble.io","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3245334,"app_id":1134213,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-05-29T19:43:16Z","updated_at":"2025-05-29T19:43:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3267548,"app_id":1134213,"name":"api_token","kind":"text","required":false,"position":1,"created_at":"2025-06-25T21:27:58Z","updated_at":"2025-06-25T21:27:58Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5159,"entity_id":1134213,"app_id":1134213,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-05-29T19:43:17.000Z","updated_at":"2025-05-29T19:43:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-5DX1E86Q5Q","remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-05-29T19:43:16Z","updated_at":"2026-01-08T19:22:36Z","terms_conditions_url":"https://juble.io/terms-of-service","app_organization":{"id":5347,"name":"juble.io","email":"support@juble.io","website":"juble.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-06-27T17:40:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://juble.io/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-08T19:22:34Z","owner_id":269519,"author_name":"juble.io","author_email":"support@juble.io","author_url":"https://juble.io","short_description":"Streamline Amazon support in Zendesk","long_description":"\u003ch2\u003eAmazon by Juble.io\u003c/h2\u003e\n\n\u003cp\u003eThe Amazon app by Juble.io is a powerful integration solution that brings the functionality of Amazon Seller Central and Amazon Vendor Central right into your Zendesk Support environment. With seamless integration, you can streamline your Amazon customer support operations and provide exceptional service to your Amazon marketplace customers.\u003c/p\u003e\n\n\u003ch3\u003eSupported Amazon Platforms\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAmazon Seller Central (All global marketplaces)\u003c/li\u003e\n\u003cli\u003eAmazon Vendor Central\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCentralized Amazon Support\u003c/strong\u003e: Manage customer messages and inquiries from Amazon Seller Central and Amazon Vendor Central directly within Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsolidated Amazon Order Information\u003c/strong\u003e: Gain comprehensive visibility into Amazon order details, including status, products, shipping, and more, for all your connected Amazon accounts.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-Driven Decisions\u003c/strong\u003e: Empower your support agents with all the necessary Amazon customer information at their fingertips to make informed decisions and personalize customer interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamless Navigation\u003c/strong\u003e: Navigate effortlessly between Zendesk and your Amazon Seller Central or Amazon Vendor Central accounts for quick access to specific marketplace and order details.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScalable Integration\u003c/strong\u003e: Manage multiple Amazon Seller Central and Amazon Vendor Central accounts within your Zendesk instance, ensuring efficient support as your Amazon business grows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdvanced Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomated Amazon workflows\u003c/li\u003e\n\u003cli\u003eCustom Amazon reporting\u003c/li\u003e\n\u003cli\u003eAdvanced Amazon ticket routing \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eImproved Agent Experience:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSimplified Amazon support tasks\u003c/li\u003e\n\u003cli\u003eIncreased productivity when handling Amazon customer inquiries\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eTo install the Amazon app and start integrating your Amazon Seller Central and Amazon Vendor Central accounts with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sellercentral\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding your Amazon accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your Amazon integration and deliver exceptional customer support.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosures\u003c/h2\u003e\n\n\u003cp\u003eJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\u003c/p\u003e\n\n\u003cp\u003eAmazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eTo install the Amazon app and start integrating your Amazon Seller Central and Amazon Vendor Central accounts with Zendesk Support, follow these simple steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button on this app page.\u003c/li\u003e\n\u003cli\u003eRefer to our \u003ca href=\"https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sellercentral\"\u003eGet Started Guide\u003c/a\u003e for instructions on adding your Amazon Seller Central and Amazon Vendor Central accounts.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We\u0026#39;re here to help you maximize the potential of your Amazon integration and deliver exceptional customer support.\u003c/p\u003e\n","raw_long_description":"## Amazon by Juble.io\n\nThe Amazon app by Juble.io is a powerful integration solution that brings the functionality of Amazon Seller Central and Amazon Vendor Central right into your Zendesk Support environment. With seamless integration, you can streamline your Amazon customer support operations and provide exceptional service to your Amazon marketplace customers.\n\n### Supported Amazon Platforms\n- Amazon Seller Central (All global marketplaces)\n- Amazon Vendor Central\n\n### Key Features\n\n- **Centralized Amazon Support**: Manage customer messages and inquiries from Amazon Seller Central and Amazon Vendor Central directly within Zendesk Support.\n\n- **Consolidated Amazon Order Information**: Gain comprehensive visibility into Amazon order details, including status, products, shipping, and more, for all your connected Amazon accounts.\n\n- **Data-Driven Decisions**: Empower your support agents with all the necessary Amazon customer information at their fingertips to make informed decisions and personalize customer interactions.\n\n- **Seamless Navigation**: Navigate effortlessly between Zendesk and your Amazon Seller Central or Amazon Vendor Central accounts for quick access to specific marketplace and order details.\n\n- **Scalable Integration**: Manage multiple Amazon Seller Central and Amazon Vendor Central accounts within your Zendesk instance, ensuring efficient support as your Amazon business grows.\n\n### Advanced Features\n- Automated Amazon workflows\n- Custom Amazon reporting\n- Advanced Amazon ticket routing \n\n### Improved Agent Experience:\n- Simplified Amazon support tasks\n- Increased productivity when handling Amazon customer inquiries\n\n## Get Started\n\nTo install the Amazon app and start integrating your Amazon Seller Central and Amazon Vendor Central accounts with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sellercentral) for instructions on adding your Amazon accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. We're here to help you maximize the potential of your Amazon integration and deliver exceptional customer support.\n\n## Data Disclosures\n\nJuble.io prioritizes privacy. We access only the minimum necessary Zendesk data (e.g., ticket metadata, agent/requester emails) to provide core functionality. We do not store customer data on external servers. Processing occurs securely via our backend systems. Review our Privacy Policy for full details https://juble.io/privacy-policy/.\n\nAmazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates.","raw_installation_instructions":"# Installation Instructions\n\nTo install the Amazon app and start integrating your Amazon Seller Central and Amazon Vendor Central accounts with Zendesk Support, follow these simple steps:\n\n1. Click the \"Install\" button on this app page.\n2. Refer to our [Get Started Guide](https://docs.juble.io/helpdesks/zendesk?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=sellercentral) for instructions on adding your Amazon Seller Central and Amazon Vendor Central accounts.\n\nIf you encounter any issues during the installation process or need assistance, please reach out to our support team at support@juble.io. 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Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.\u003c/p\u003e\n\n\u003ch2\u003e🔒 Security \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSecure API Access\u003c/strong\u003e: Uses Zendesk\u0026#39;s official API with your existing authentication\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Stays Local\u003c/strong\u003e: All processing happens within your Zendesk environment\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo External Transmission\u003c/strong\u003e: No files or data leave your trusted environment\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e📎 Attachment Redaction\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Search\u003c/strong\u003e: Find tickets by number, status, tags, date range, and attachment size\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk Operations\u003c/strong\u003e: Import multiple ticket IDs from CSV/TXT files or enter manually\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Detection\u003c/strong\u003e: Automatically finds inline images and regular file uploads\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownload Before Redacting\u003c/strong\u003e: Save selected attachments as a ZIP file (one folder per ticket) before redacting—create a backup before permanent deletion\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Progress\u003c/strong\u003e: Monitor redaction progress with visual feedback\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownload Results\u003c/strong\u003e: Get CSV summaries with ticket details, attachment names, file sizes, and direct links\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e✏️ Text Redaction\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch Sensitive Content\u003c/strong\u003e: Find emails, phone numbers, keywords, or use regex patterns in ticket comments and subjects\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePreview Before Redacting\u003c/strong\u003e: See exactly what will be redacted with visual preview\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Patterns\u003c/strong\u003e: Basic keywords, advanced patterns, or quick presets for common data types\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk Text Redaction\u003c/strong\u003e: Select tickets or individual comments to redact across multiple tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e⚡ Advanced Capabilities\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Tasks\u003c/strong\u003e: Create recurring redaction workflows (daily, weekly, monthly) that run automatically\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Filtering\u003c/strong\u003e: Use date operators, tags, and size filters for precise control\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk Selection\u003c/strong\u003e: Select all attachments or choose specific ones for redaction\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStop Anytime\u003c/strong\u003e: Pause or stop searches and redaction processes at any time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e⚙️ Technical Details\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRate Limit Optimized\u003c/strong\u003e: App handles API rate limits with automatic retries for smooth operation\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Data\u003c/strong\u003e: Fresh data from Zendesk with each search\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help with Redacto?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOur support team is here to assist you with any questions about using the app, redacting attachments and text, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at contact@zenclab.com. We\u0026#39;re committed to helping you keep your Zendesk environment secure and efficient.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install. No additional configuration is required.\u003c/p\u003e\n","raw_long_description":"Redacto is your intelligent Zendesk redaction solution for attachments and text. Maintain compliance and protect customer data by locating and removing sensitive files and text from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.\n\n## 🔒 Security \u0026 Privacy\n* **Secure API Access**: Uses Zendesk's official API with your existing authentication\n* **Data Stays Local**: All processing happens within your Zendesk environment\n* **No External Transmission**: No files or data leave your trusted environment\n\n## 📎 Attachment Redaction\n* **Advanced Search**: Find tickets by number, status, tags, date range, and attachment size\n* **Bulk Operations**: Import multiple ticket IDs from CSV/TXT files or enter manually\n* **Smart Detection**: Automatically finds inline images and regular file uploads\n* **Download Before Redacting**: Save selected attachments as a ZIP file (one folder per ticket) before redacting—create a backup before permanent deletion\n* **Real-time Progress**: Monitor redaction progress with visual feedback\n* **Download Results**: Get CSV summaries with ticket details, attachment names, file sizes, and direct links\n\n## ✏️ Text Redaction\n* **Search Sensitive Content**: Find emails, phone numbers, keywords, or use regex patterns in ticket comments and subjects\n* **Preview Before Redacting**: See exactly what will be redacted with visual preview\n* **Flexible Patterns**: Basic keywords, advanced patterns, or quick presets for common data types\n* **Bulk Text Redaction**: Select tickets or individual comments to redact across multiple tickets\n\n## ⚡ Advanced Capabilities\n* **Automated Tasks**: Create recurring redaction workflows (daily, weekly, monthly) that run automatically\n* **Flexible Filtering**: Use date operators, tags, and size filters for precise control\n* **Bulk Selection**: Select all attachments or choose specific ones for redaction\n* **Stop Anytime**: Pause or stop searches and redaction processes at any time\n\n## ⚙️ Technical Details\n* **Rate Limit Optimized**: App handles API rate limits with automatic retries for smooth operation\n* **Real-time Data**: Fresh data from Zendesk with each search\n\n**Need help with Redacto?**  \nOur support team is here to assist you with any questions about using the app, redacting attachments and text, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at contact@zenclab.com. We're committed to helping you keep your Zendesk environment secure and efficient.","raw_installation_instructions":"Simply click install. 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This app does not require a subscription. \n\n [![Zemplate Demo](https://www.marckohler.dev/media/zemplate-demo-thumbnail.webp)](https://than-dev.wistia.com/medias/z8ajuzn64d) \n\n## Flexible design options  \n\n* **Easy to use controls:** Change colors, spaces, borders and more with simple input and slider controls.  \n* **Upload brand assets**: Add logos, banners, and more to the header, footer, or background of your emails. \n* **Apply in seconds**: Copy the generated code into Email template settings in the Admin Centre.  \n\n![Zemplate design examples](https://i.postimg.cc/fLLWXHn4/zd-template-builder-cycle.gif)","raw_installation_instructions":"Simply click install and start designing your email notifications. You can see the app on the left-hand navigation bar. 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Privacy\u003c/h3\u003e\n\n\u003cp\u003eYour customer data security is our priority:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLimited Data Access\u003c/strong\u003e - The app only uses customer identifiers (email and app user ID) to lookup corresponding users in RevenueCat and display relevant subscription information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure Transmission\u003c/strong\u003e - All data is transmitted with TLS encryption to ensure customer information remains protected in transit\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnterprise Security\u003c/strong\u003e - RevenueCat maintains SOC2 and ISO 27001 compliance, providing enterprise-grade security standards\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure Infrastructure\u003c/strong\u003e - Customer data is securely stored on Amazon Web Services (AWS) in the United States with industry-leading security certifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Processing\u003c/strong\u003e - RevenueCat acts as a data processor on behalf of customers, with comprehensive Data Processing Addendums governing data handling\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGDPR Compliance\u003c/strong\u003e - Full compliance with GDPR requirements, including user rights for data access, rectification, and erasure\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo App Storage\u003c/strong\u003e - Customer data is retrieved in real-time and not stored by this application\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivacy Policy\u003c/strong\u003e - For detailed information about data handling practices, please review RevenueCat\u0026#39;s privacy policy at https://www.revenuecat.com/privacy/\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to set up the RevenueCat Customer Profiles app:  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1: Get your RevenueCat credentials\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLog in to your RevenueCat dashboard at https://app.revenuecat.com\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTo find your Project ID:\u003cbr\u003e\n• Navigate to your project settings\u003cbr\u003e\n• Go to the \u0026quot;General\u0026quot; section\u003cbr\u003e\n• Copy your Project ID from the displayed information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTo get your API v2 secret key:\u003cbr\u003e\n• Go to the \u0026quot;API Keys\u0026quot; or \u0026quot;Platforms\u0026quot; section in your dashboard\u003cbr\u003e\n• Under \u0026quot;Secret API keys\u0026quot;, click \u0026quot;+ New secret API key\u0026quot; if you need to create one\u003cbr\u003e\n• Copy an existing secret API key (begins with \u0026quot;sk_\u0026quot;)\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Configure the app in Zendesk\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn your Zendesk instance, go to Admin Center\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Apps and integrations\u0026quot; in the sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u0026quot;Apps \u0026gt; Zendesk Support apps\u0026quot;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFind \u0026quot;RevenueCat Customer Profiles\u0026quot; in your installed apps\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHover over the app and select \u0026quot;Change settings\u0026quot;\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter your RevenueCat Project ID in the \u0026quot;RevenueCat project ID\u0026quot; field\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter your RevenueCat API v2 secret key in the \u0026quot;RevenueCat project secret API key\u0026quot; field\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Update\u0026quot; to save your settings\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Verify the setup\u003c/strong\u003e  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk Support ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLook for the RevenueCat Customer Profiles app in the right sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe app will display subscription information for the ticket requester if they exist in your RevenueCat project\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Streamline Support with RevenueCat Integration  \n\nRevenueCat Customer Profiles integrates your subscription data directly into the Zendesk Support interface, displaying critical customer information in the sidebar to save your support team valuable time.  \n\n* **Instant Access** - View customer subscription status, purchase history, and account details without leaving Zendesk  \n* **Time-Saving** - Eliminate the need to switch between Zendesk and RevenueCat dashboards  \n* **Enhanced Support** - Make informed decisions with complete subscription context at your fingertips  \n\nPerfect for support teams handling subscription-based products who need quick access to customer billing and subscription information while resolving tickets.  \n\n### Data Security \u0026 Privacy  \n\nYour customer data security is our priority:  \n\n* **Limited Data Access** - The app only uses customer identifiers (email and app user ID) to lookup corresponding users in RevenueCat and display relevant subscription information  \n* **Secure Transmission** - All data is transmitted with TLS encryption to ensure customer information remains protected in transit  \n* **Enterprise Security** - RevenueCat maintains SOC2 and ISO 27001 compliance, providing enterprise-grade security standards  \n* **Secure Infrastructure** - Customer data is securely stored on Amazon Web Services (AWS) in the United States with industry-leading security certifications  \n* **Data Processing** - RevenueCat acts as a data processor on behalf of customers, with comprehensive Data Processing Addendums governing data handling  \n* **GDPR Compliance** - Full compliance with GDPR requirements, including user rights for data access, rectification, and erasure  \n* **No App Storage** - Customer data is retrieved in real-time and not stored by this application  \n* **Privacy Policy** - For detailed information about data handling practices, please review RevenueCat's privacy policy at https://www.revenuecat.com/privacy/","raw_installation_instructions":"Follow these steps to set up the RevenueCat Customer Profiles app:  \n\n**Step 1: Get your RevenueCat credentials**  \n\n1. Log in to your RevenueCat dashboard at https://app.revenuecat.com  \n2. To find your Project ID:  \n   • Navigate to your project settings  \n   • Go to the \"General\" section  \n   • Copy your Project ID from the displayed information  \n3. To get your API v2 secret key:  \n   • Go to the \"API Keys\" or \"Platforms\" section in your dashboard  \n   • Under \"Secret API keys\", click \"+ New secret API key\" if you need to create one  \n   • Copy an existing secret API key (begins with \"sk_\")  \n\n**Step 2: Configure the app in Zendesk**  \n\n1. In your Zendesk instance, go to Admin Center  \n2. Click \"Apps and integrations\" in the sidebar  \n3. Select \"Apps \u003e Zendesk Support apps\"  \n4. Find \"RevenueCat Customer Profiles\" in your installed apps  \n5. Hover over the app and select \"Change settings\"  \n6. Enter your RevenueCat Project ID in the \"RevenueCat project ID\" field  \n7. Enter your RevenueCat API v2 secret key in the \"RevenueCat project secret API key\" field  \n8. Click \"Update\" to save your settings  \n\n**Step 3: Verify the setup**  \n\n1. Open any Zendesk Support ticket  \n2. Look for the RevenueCat Customer Profiles app in the right sidebar  \n3. The app will display subscription information for the ticket requester if they exist in your RevenueCat project","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1138597.apps.zdusercontent.com/1138597/assets/1755713910-9c3666a5d5d79744d124abc2405fcbe9/logo-small.png","large_icon":"https://1138597.apps.zdusercontent.com/1138597/assets/1755713910-9c3666a5d5d79744d124abc2405fcbe9/logo.png","screenshots":["https://1138597.apps.zdusercontent.com/1138597/assets/1755713910-9c3666a5d5d79744d124abc2405fcbe9/screenshot-0.png","https://1138597.apps.zdusercontent.com/1138597/assets/1755713910-9c3666a5d5d79744d124abc2405fcbe9/screenshot-1.png","https://1138597.apps.zdusercontent.com/1138597/assets/1755713910-9c3666a5d5d79744d124abc2405fcbe9/screenshot-2.png"],"installation_count":65},{"id":1138931,"name":"Disable Ticket Fields","state":"published","version":"1.0.7","framework_version":"2.0","parameters":[{"id":3260354,"app_id":1138931,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-06-17T15:15:49Z","updated_at":"2025-06-17T15:15:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3260353,"app_id":1138931,"name":"disabledFields","kind":"hidden","required":false,"position":1,"created_at":"2025-06-17T15:15:49Z","updated_at":"2025-06-17T15:15:49Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5179,"entity_id":1138931,"app_id":1138931,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-17T15:15:50.000Z","updated_at":"2025-06-17T15:15:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-1N5DXT2868","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-17T15:15:48Z","updated_at":"2026-05-27T22:02:19Z","terms_conditions_url":"https://www.beri-app.com/legal/app/terms-of-use","app_organization":{"id":6991,"name":"Beri","email":"contact@beri-app.com","website":"www.beri-app.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,4,2,7],"date_published":"2025-06-23T21:04:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","background"],"last_update_time":"2026-05-27T22:02:13Z","owner_id":269519,"author_name":"Beri","author_email":"contact@beri-app.com","author_url":"https://www.beri-app.com","short_description":"Choose which ticket fields to disable for agents","long_description":"\u003cp\u003eThis simple app disables ticket fields you select for all agents.\u003c/p\u003e\n\n\u003cp\u003eSelect the fields you want to disable in the admin interface.\u003cbr\u003e\nThe fields will still be visible to the agents but they will not be editable.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.beri-app.com/app-imgs/disable-ticket-fields.gif\" alt=\"Demo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you have questions about Disable Ticket Fields, ask us at \u003ca href=\"mailto:contact@beri-app.com\"\u003econtact@beri-app.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.beri-app.com\"\u003eberi-app.com\u003c/a\u003e to learn more about our apps.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and security\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour privacy is very important to us\u003c/strong\u003e, and we want you to feel confident when using this app.\u003cbr\u003e\nThis app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality.\u003cbr\u003e\nWe only collect limited, anonymized analytics to improve app performance and user experience.\u003cbr\u003e\nNo personally identifiable information is gathered.\u003cbr\u003e\nAll analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\u003cbr\u003e\nWe take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the instructions.\u003c/p\u003e\n\n\u003cp\u003eTo select the fields to disable, open the \u003cstrong\u003eDisable Ticket Fields\u003c/strong\u003e application page in the Zendesk Support navigation bar.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:contact@beri-app.com\"\u003econtact@beri-app.com\u003c/a\u003e if you have any trouble.\u003c/p\u003e\n","raw_long_description":"This simple app disables ticket fields you select for all agents.\n\nSelect the fields you want to disable in the admin interface.\nThe fields will still be visible to the agents but they will not be editable.\n\n![Demo](https://www.beri-app.com/app-imgs/disable-ticket-fields.gif)\n\nIf you have questions about Disable Ticket Fields, ask us at [contact@beri-app.com](mailto:contact@beri-app.com).\n\nVisit [beri-app.com](https://www.beri-app.com) to learn more about our apps.\n\n\n## Data Privacy and security\n\n**Your privacy is very important to us**, and we want you to feel confident when using this app.\nThis app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality.\nWe only collect limited, anonymized analytics to improve app performance and user experience.\nNo personally identifiable information is gathered.\nAll analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\nWe take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.\n","raw_installation_instructions":"Click **Install** and follow the instructions.\n\nTo select the fields to disable, open the **Disable Ticket Fields** application page in the Zendesk Support navigation bar.\n\nPlease contact [contact@beri-app.com](mailto:contact@beri-app.com) if you have any trouble.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1138931.apps.zdusercontent.com/1138931/assets/1777568546-f4c14981b42413b8d7e8f306c860cd78/logo-small.png","large_icon":"https://1138931.apps.zdusercontent.com/1138931/assets/1777568546-f4c14981b42413b8d7e8f306c860cd78/logo.png","screenshots":["https://1138931.apps.zdusercontent.com/1138931/assets/1777568546-f4c14981b42413b8d7e8f306c860cd78/screenshot-0.png","https://1138931.apps.zdusercontent.com/1138931/assets/1777568546-f4c14981b42413b8d7e8f306c860cd78/screenshot-1.png","https://1138931.apps.zdusercontent.com/1138931/assets/1777568546-f4c14981b42413b8d7e8f306c860cd78/screenshot-2.png"],"installation_count":16},{"id":1139199,"name":"Fini","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-18T11:03:39Z","updated_at":"2026-04-24T15:49:24Z","terms_conditions_url":null,"app_organization":{"id":6979,"name":"Fini AI","email":"akash@usefini.com","website":"https://www.usefini.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-24T15:49:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.usefini.com/pricing"},"location_names":[],"last_update_time":"2026-04-24T15:48:46Z","owner_id":269519,"author_name":"Fini","author_email":"hello@usefini.com","author_url":"https://www.usefini.com","short_description":"Accuracy-first AI for Customer Support across voice, chat and email","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003efor more information.\u003c/strong\u003e ### The AI Agent That Actually Resolves Your Support, Not Just Responds To It  \u003c/p\u003e\n\n\u003cp\u003eFini is the #1 AI agent for customer service, built for teams that need more than a chatbot. It learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume autonomously. When a case needs a human, Fini hands off seamlessly with full conversation and action history, so no customer ever falls through the cracks.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConsistently more accurate than any other AI agent on the market\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo-code workspace for continuous training, testing, and deployment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePowered by a proprietary RAGless architecture built for enterprise-grade precision\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNatively integrates with Zendesk, Intercom, Salesforce, HubSpot, and more\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFini comes with the industry\u0026#39;s most robust end-to-end capabilities: analyze, train, test, and deploy, all within a single secure workspace designed for continuous quality improvement. Instantly surface AI-powered insights to maximize performance, configure knowledge and workflows without writing a line of code, evaluate answer quality with a full testing suite, and go live across every channel your customers use. Your team stays focused on priority issues, backed by full context and Copilot assist, while Fini gets smarter from every interaction it handles.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.usefini.com/security/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e | \u003ca href=\"https://www.usefini.com/security/data-processing-addendum\"\u003eData Processing Addendum\u003c/a\u003e | \u003ca href=\"https://www.usefini.com/security/data-protection-policy\"\u003eData Protection Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow the steps in this guide for installation instructions: https://finiai.notion.site/Fini-Installation-Guide-for-Zendesk-20a0c288ec1080009e30d866393605cf\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work)for more information.** ### The AI Agent That Actually Resolves Your Support, Not Just Responds To It  \n\nFini is the #1 AI agent for customer service, built for teams that need more than a chatbot. It learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume autonomously. When a case needs a human, Fini hands off seamlessly with full conversation and action history, so no customer ever falls through the cracks.  \n\n* Consistently more accurate than any other AI agent on the market  \n* No-code workspace for continuous training, testing, and deployment  \n* Powered by a proprietary RAGless architecture built for enterprise-grade precision  \n* Natively integrates with Zendesk, Intercom, Salesforce, HubSpot, and more  \n\nFini comes with the industry's most robust end-to-end capabilities: analyze, train, test, and deploy, all within a single secure workspace designed for continuous quality improvement. Instantly surface AI-powered insights to maximize performance, configure knowledge and workflows without writing a line of code, evaluate answer quality with a full testing suite, and go live across every channel your customers use. Your team stays focused on priority issues, backed by full context and Copilot assist, while Fini gets smarter from every interaction it handles.  \n\n[Privacy Policy](https://www.usefini.com/security/privacy-policy) | [Data Processing Addendum](https://www.usefini.com/security/data-processing-addendum) | [Data Protection Policy](https://www.usefini.com/security/data-protection-policy)","raw_installation_instructions":"Follow the steps in this guide for installation instructions: https://finiai.notion.site/Fini-Installation-Guide-for-Zendesk-20a0c288ec1080009e30d866393605cf","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1139199.apps.zdusercontent.com/1139199/assets/1776249032-e7c68064e67cbc3b25020a221395de72/logo-small.png","large_icon":"https://1139199.apps.zdusercontent.com/1139199/assets/1776249032-e7c68064e67cbc3b25020a221395de72/logo.png","screenshots":["https://1139199.apps.zdusercontent.com/1139199/assets/1776249032-e7c68064e67cbc3b25020a221395de72/screenshot-0.png","https://1139199.apps.zdusercontent.com/1139199/assets/1776249032-e7c68064e67cbc3b25020a221395de72/screenshot-1.png","https://1139199.apps.zdusercontent.com/1139199/assets/1776249032-e7c68064e67cbc3b25020a221395de72/screenshot-2.png"],"installation_count":0},{"id":1139658,"name":"StackTome Review Responder","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3262552,"app_id":1139658,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-06-19T18:28:13Z","updated_at":"2025-06-19T18:28:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5185,"entity_id":1139658,"app_id":1139658,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-19T18:28:14.000Z","updated_at":"2025-06-19T18:28:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-19T18:28:13Z","updated_at":"2026-06-11T17:50:52Z","terms_conditions_url":null,"app_organization":{"id":6995,"name":"StackTome","email":"support@stacktome.com","website":"https://stacktome.com","country_code":"EE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-06-25T19:17:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-06-11T17:50:50Z","owner_id":269519,"author_name":"Stacktome","author_email":"support@stacktome.com","author_url":"https://stacktome.com/","short_description":"Reply to Trustpilot, Google and Feefo reviews from Zendesk with AI suggestions","long_description":"\u003cp\u003eStackTome is a Review Optimization platform for D2C eCommerce brands designed for getting more reviews on multiple review platforms. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more reviews \u0026amp; manage reputation. \u003c/p\u003e\n\n\u003cp\u003eWith this app you will be able to not only reply to any service and product reviews you get on Trustpilot, Google Business and Feefo, but also include all the details in the ticket related to the order and customer that left you a review. This allows your agents to address the root cause of customer problems and recover from negative reviews. \u003c/p\u003e\n\n\u003cp\u003eThe app works with any free or paid account review platform plans. To use it you can sign up for a free trial \u003ca href=\"https://app.stacktome.com/plans\"\u003ehere\u003c/a\u003e (included in any paid plans Basic and above). \u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ePublish specific reviews from Trustpilot, Google Business and Feefo (filtered by sentiment, rating, keywords) as Zendesk tickets and reply to them directly from Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInclude additional information associated with the review about customer, order, and product.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGet AI suggestions customized for your account using the latest OpenAI models. \u003c/li\u003e\n\u003cli\u003eUse StackTome customer segmentation to target these tickets for recovering negative reviews.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFind out more information about setting up Zendesk at \u003ca href=\"https://support.stacktome.com/#/support_tickets/zendesk\"\u003eStackTome Zendesk Support\u003c/a\u003e \u003cbr\u003e\n Learn how we handle your data in our \u003ca href=\"https://www.stacktome.com/privacy-policy\"\u003eprivacy policy\u003c/a\u003e. \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eStackTome users on the Basic Plan can follow these instructions to install the integration: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall the app. \u003c/li\u003e\n\u003cli\u003eGo to channel apps in the Zendesk admin section, replace {your-zendesk-account-name} with your account name: https://{your-zendesk-account-name}.zendesk.com/admin/apps-integrations/apps/channel-apps \u003c/li\u003e\n\u003cli\u003eClick on StackTome and select the Accounts tab, then click new account. \u003c/li\u003e\n\u003cli\u003eSelect the review platform from the source dropdown. \u003c/li\u003e\n\u003cli\u003eGo to your StackTome account \u003ca href=\"https://app.stacktome.com/profile\"\u003eProfile Page\u003c/a\u003e, click on API keys and create a new API key with account_config:read permissions. \u003c/li\u003e\n\u003cli\u003eCopy the API key and paste it in the Zendesk form. \u003c/li\u003e\n\u003cli\u003eEnter the name (e.g. Company Support) to be used for replying to reviews and click submit. \u003c/li\u003e\n\u003cli\u003eFinally, go to your StackTome account \u003ca href=\"https://app.stacktome.com/ticket\"\u003eGenerate Support Tickets\u003c/a\u003e and Add new configuration. \u003c/li\u003e\n\u003cli\u003eSelect matching review platform source, review filters and create a template for customer/order information. You can find descriptions \u003ca href=\"https://support.stacktome.com/#/support_tickets/\"\u003ehere\u003c/a\u003e for all templates. \u003c/li\u003e\n\u003cli\u003eAfter that, wait a few minutes and reviews will start appearing as tickets. \u003c/li\u003e\n\u003cli\u003eIf you want to stop receiving reviews, just make the customer ticket configuration inactive on the StackTome app. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor video tutorial installation, check here: \u003ca href=\"https://support.stacktome.com/#/support_tickets/zendesk\"\u003eStackTome Zendesk Support\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"StackTome is a Review Optimization platform for D2C eCommerce brands designed for getting more reviews on multiple review platforms. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more reviews \u0026 manage reputation. \n\nWith this app you will be able to not only reply to any service and product reviews you get on Trustpilot, Google Business and Feefo, but also include all the details in the ticket related to the order and customer that left you a review. This allows your agents to address the root cause of customer problems and recover from negative reviews. \n\nThe app works with any free or paid account review platform plans. To use it you can sign up for a free trial [here](https://app.stacktome.com/plans) (included in any paid plans Basic and above). \n\n### Features  \n\n* Publish specific reviews from Trustpilot, Google Business and Feefo (filtered by sentiment, rating, keywords) as Zendesk tickets and reply to them directly from Zendesk.  \n* Include additional information associated with the review about customer, order, and product.    \n* Get AI suggestions customized for your account using the latest OpenAI models. \n* Use StackTome customer segmentation to target these tickets for recovering negative reviews.  \n\nFind out more information about setting up Zendesk at [StackTome Zendesk Support](https://support.stacktome.com/#/support_tickets/zendesk) \n Learn how we handle your data in our [privacy policy](https://www.stacktome.com/privacy-policy). ","raw_installation_instructions":"StackTome users on the Basic Plan can follow these instructions to install the integration: \n\n* Install the app. \n* Go to channel apps in the Zendesk admin section, replace {your-zendesk-account-name} with your account name: https://{your-zendesk-account-name}.zendesk.com/admin/apps-integrations/apps/channel-apps \n* Click on StackTome and select the Accounts tab, then click new account. \n* Select the review platform from the source dropdown. \n* Go to your StackTome account [Profile Page](https://app.stacktome.com/profile), click on API keys and create a new API key with account_config:read permissions. \n* Copy the API key and paste it in the Zendesk form. \n* Enter the name (e.g. Company Support) to be used for replying to reviews and click submit. \n* Finally, go to your StackTome account [Generate Support Tickets](https://app.stacktome.com/ticket) and Add new configuration. \n* Select matching review platform source, review filters and create a template for customer/order information. You can find descriptions [here](https://support.stacktome.com/#/support_tickets/) for all templates. \n* After that, wait a few minutes and reviews will start appearing as tickets. \n* If you want to stop receiving reviews, just make the customer ticket configuration inactive on the StackTome app. \n\nFor video tutorial installation, check here: [StackTome Zendesk Support](https://support.stacktome.com/#/support_tickets/zendesk)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1139658.apps.zdusercontent.com/1139658/assets/1780666509-4d6c2cd1cfcc9325906725b1691d1088/logo-small.png","large_icon":"https://1139658.apps.zdusercontent.com/1139658/assets/1780666509-4d6c2cd1cfcc9325906725b1691d1088/logo.png","screenshots":["https://1139658.apps.zdusercontent.com/1139658/assets/1780666509-4d6c2cd1cfcc9325906725b1691d1088/screenshot-0.png","https://1139658.apps.zdusercontent.com/1139658/assets/1780666509-4d6c2cd1cfcc9325906725b1691d1088/screenshot-1.png","https://1139658.apps.zdusercontent.com/1139658/assets/1780666509-4d6c2cd1cfcc9325906725b1691d1088/screenshot-2.png"],"installation_count":6},{"id":1140412,"name":"Trigger Exporter","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3264651,"app_id":1140412,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-06-23T13:03:58Z","updated_at":"2025-06-23T13:03:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5187,"entity_id":1140412,"app_id":1140412,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-23T13:03:59.000Z","updated_at":"2025-06-23T13:03:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":5,"count":{"5":3,"3":1,"1":0,"2":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-W5BPSZH7JW","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-23T13:03:57Z","updated_at":"2025-06-26T18:13:31Z","terms_conditions_url":"https://getadelante.com/terms-of-use","app_organization":{"id":3351,"name":"AdelanteCX — Managed AI Support Agent for Ecommerce \u0026 Shopify","email":"tamir@getadelante.com","website":"https://www.getadelante.com/?utm_source=zd_marketplace\u0026utm_medium=Learn_More\u0026utm_content=website","country_code":"IL","stripe_account_id":null,"state":"published"},"locations":[7,9,2],"date_published":"2025-06-26T18:13:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["background","modal","nav_bar"],"last_update_time":"2025-06-26T16:33:41Z","owner_id":269519,"author_name":"Adelante CX","author_email":"help@getadelante.com","author_url":"https://getadelante.com/","short_description":"Export Zendesk triggers to CSV for analysis and auditing","long_description":"\u003ch1\u003eExport your Zendesk triggers in one click.\u003c/h1\u003e\n\n\u003cp\u003eAdmins have asked for it for years and now it\u0026#39;s finally here: a simple, clear way to export all your Zendesk triggers with one click.\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;ve ever tried to audit, document, or clean up your triggers, you know how painful it is to do without a full list. Clicking into each trigger manually, trying to remember what each one does, rebuilding logic by hand, it wastes hours and introduces risk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrigger Exporter\u003c/strong\u003e is the easiest way to get a full list of your triggers in one place.\u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s just what it sounds like: a one-click CSV export of your entire trigger list, with all the info you actually need.\u003c/p\u003e\n\n\u003ch2\u003eWhat it includes:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrigger name, ID, status, position, and category\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll \u0026quot;ALL\u0026quot; and \u0026quot;ANY\u0026quot; conditions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAll actions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreated and modified dates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDirect edit links for fast access\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eNo setup required, download app and export your trigger list\u003c/h2\u003e\n\n\u003cp\u003eJust open the app and click Export. Done. Here\u0026#39;s how it works:\u003cbr\u003e\n\u003cimg src=\"https://www.getadelante.com/triggerexport-gif\" alt=\"gif\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWho is this for?\u003c/h2\u003e\n\n\u003cp\u003e✅ Admins managing 100+ triggers (or even 500+)\u003cbr\u003e\u003cbr\u003e\n✅ Teams cleaning up legacy setups\u003cbr\u003e\u003cbr\u003e\n✅ Orgs rolling out trigger categories\u003cbr\u003e\u003cbr\u003e\n✅ Anyone who\u0026#39;s ever said \u0026quot;I wish I could just export this\u0026quot;  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTrigger Exporter does one thing. And it does it well.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTry it now and get your trigger list under control.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eTrusted by great teams\u003c/h2\u003e\n\n\u003cp\u003eTrigger Exporter is built by AdelanteCX, a Premier Zendesk partner behind the apps leading support teams around the world are using.  \u003c/p\u003e\n\n\u003ch2\u003e\u003cimg src=\"https://www.getadelante.com/logocompanies\" alt=\"customers\"\u003e\u003c/h2\u003e\n\n\u003ch2\u003eRock-Solid Security\u003c/h2\u003e\n\n\u003cp\u003eWe take security seriously, and built this app with enterprise-grade protections from day one.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGDPR\u0026amp;HIPAA Compliant.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eISO 27001, SOC2 Type II certified.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHosted on AWS for unmatched reliability.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eData encrypted in transit using TLS 1.2+ protocols.\u003c/li\u003e\n\u003cli\u003eZero long-term storage: Data is processed in real time and immediately deleted\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEU data residency options available to meet your compliance requirements . \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cimg src=\"https://www.getadelante.com/security-image\" alt=\"security\"\u003e\u003c/h2\u003e\n\n\u003ch2\u003eFAQ:\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes this app make any changes to my Zendesk instance?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNope. It\u0026#39;s a read-only tool. It pulls your Triggers and lets you view them as a CSV file.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there a limit on how many triggers the app can handle?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe Ticket Trigger Exporter can handle an unlimited number of triggers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan you sign an NDA or DPA?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAbsolutely! Adelante regularly works with enterprise customers, and we\u0026#39;re happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do you keep our data secure?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nData security is top of mind for us. Here\u0026#39;s how the Thank You app keeps your data secure:\u003cbr\u003e\u003cbr\u003e\nHIPAA and GDPR compliant.\u003cbr\u003e\u003cbr\u003e\nISO27001, SOC2 Type II Certified.\u003cbr\u003e\u003cbr\u003e\nWe use Microsoft Azure OpenAI.\u003cbr\u003e\u003cbr\u003e\nFor any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long does it take to set up?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nLess than 30 seconds. Install it from the Zendesk Marketplace and you\u0026#39;re ready to export. Need any help? Feel free to \u003ca href=\"getadelante.com/quiz\"\u003eschedule a call\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to learn more see what your triggers do, simulate changes and check why they did or didn\u0026#39;t run ?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nInstall the Trigger Analyzer app: https://www.zendesk.com/marketplace/apps/support/1134618\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eReady to finally export your triggers in one click?\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSign up for free now! It\u0026#39;s free forever and will always be\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and navigate to the Navigation Bar Apps. Open the Trigger Exporter App to begin exporting your triggers.\u003c/p\u003e\n","raw_long_description":"# Export your Zendesk triggers in one click.\n\nAdmins have asked for it for years and now it's finally here: a simple, clear way to export all your Zendesk triggers with one click.\n\nIf you've ever tried to audit, document, or clean up your triggers, you know how painful it is to do without a full list. Clicking into each trigger manually, trying to remember what each one does, rebuilding logic by hand, it wastes hours and introduces risk.\n\n**Trigger Exporter** is the easiest way to get a full list of your triggers in one place.\n\nIt's just what it sounds like: a one-click CSV export of your entire trigger list, with all the info you actually need.\n\n## What it includes:\n\n- Trigger name, ID, status, position, and category  \n- All \"ALL\" and \"ANY\" conditions  \n- All actions  \n- Created and modified dates  \n- Direct edit links for fast access  \n\n## No setup required, download app and export your trigger list\n\nJust open the app and click Export. Done. Here's how it works:\n![gif](https://www.getadelante.com/triggerexport-gif)\n\n## Who is this for?\n\n✅ Admins managing 100+ triggers (or even 500+)  \n✅ Teams cleaning up legacy setups  \n✅ Orgs rolling out trigger categories  \n✅ Anyone who's ever said \"I wish I could just export this\"  \n\n**Trigger Exporter does one thing. And it does it well.**\n\nTry it now and get your trigger list under control.\n\n---\n\n## Trusted by great teams\n\nTrigger Exporter is built by AdelanteCX, a Premier Zendesk partner behind the apps leading support teams around the world are using.  \n\n![customers](https://www.getadelante.com/logocompanies)\n---\n\n## Rock-Solid Security\n\nWe take security seriously, and built this app with enterprise-grade protections from day one.\n\n- GDPR\u0026HIPAA Compliant.  \n- ISO 27001, SOC2 Type II certified.  \n- Hosted on AWS for unmatched reliability.  \n- Data encrypted in transit using TLS 1.2+ protocols.\n- Zero long-term storage: Data is processed in real time and immediately deleted  \n- EU data residency options available to meet your compliance requirements . \n\n![security](https://www.getadelante.com/security-image)\n---\n\n## FAQ:\n\n**Does this app make any changes to my Zendesk instance?**  \nNope. It's a read-only tool. It pulls your Triggers and lets you view them as a CSV file.\n\n**Is there a limit on how many triggers the app can handle?**  \nThe Ticket Trigger Exporter can handle an unlimited number of triggers.\n\n**Can you sign an NDA or DPA?**  \nAbsolutely! Adelante regularly works with enterprise customers, and we're happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.\n\n**How do you keep our data secure?**  \nData security is top of mind for us. Here's how the Thank You app keeps your data secure:  \nHIPAA and GDPR compliant.  \nISO27001, SOC2 Type II Certified.  \nWe use Microsoft Azure OpenAI.  \nFor any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.\n\n**How long does it take to set up?**  \nLess than 30 seconds. Install it from the Zendesk Marketplace and you're ready to export. Need any help? Feel free to [schedule a call](getadelante.com/quiz).\n\n**Want to learn more see what your triggers do, simulate changes and check why they did or didn't run ?**  \nInstall the Trigger Analyzer app: https://www.zendesk.com/marketplace/apps/support/1134618\n\n---\n\n## Ready to finally export your triggers in one click?\n\n**Sign up for free now! It's free forever and will always be**","raw_installation_instructions":"Install the app and navigate to the Navigation Bar Apps. Open the Trigger Exporter App to begin exporting your triggers.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1140412.apps.zdusercontent.com/1140412/assets/1750915148-c2ca58f264d989b8b287e9edb484eb6d/logo-small.png","large_icon":"https://1140412.apps.zdusercontent.com/1140412/assets/1750915148-c2ca58f264d989b8b287e9edb484eb6d/logo.png","screenshots":["https://1140412.apps.zdusercontent.com/1140412/assets/1750915148-c2ca58f264d989b8b287e9edb484eb6d/screenshot-0.png","https://1140412.apps.zdusercontent.com/1140412/assets/1750915148-c2ca58f264d989b8b287e9edb484eb6d/screenshot-1.png","https://1140412.apps.zdusercontent.com/1140412/assets/1750915148-c2ca58f264d989b8b287e9edb484eb6d/screenshot-2.png"],"installation_count":78},{"id":1141441,"name":"Vipps MobilePay by Kundelab","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":3268195,"app_id":1141441,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-06-26T13:34:33Z","updated_at":"2025-06-26T13:34:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3268183,"app_id":1141441,"name":"serviceBaseUrl","kind":"url","required":true,"position":1,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3268184,"app_id":1141441,"name":"clientId","kind":"text","required":true,"position":2,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3268185,"app_id":1141441,"name":"clientSecret","kind":"text","required":true,"position":3,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3268186,"app_id":1141441,"name":"searchFieldReference","kind":"text","required":true,"position":4,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":"ticket.requester.phone","secure":false,"scopes":null,"options":null},{"id":3268187,"app_id":1141441,"name":"enableValidationTracing","kind":"checkbox","required":false,"position":5,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3268188,"app_id":1141441,"name":"enableCopyToRequester","kind":"checkbox","required":false,"position":6,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3268189,"app_id":1141441,"name":"scopeName","kind":"checkbox","required":false,"position":7,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3268190,"app_id":1141441,"name":"scopeEmail","kind":"checkbox","required":false,"position":8,"created_at":"2025-06-26T13:34:32Z","updated_at":"2025-06-26T13:34:32Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3268191,"app_id":1141441,"name":"scopePhoneNumber","kind":"checkbox","required":false,"position":9,"created_at":"2025-06-26T13:34:33Z","updated_at":"2025-06-26T13:34:33Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3268192,"app_id":1141441,"name":"scopeAddress","kind":"checkbox","required":false,"position":10,"created_at":"2025-06-26T13:34:33Z","updated_at":"2025-06-26T13:34:33Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3268193,"app_id":1141441,"name":"scopeBirthDate","kind":"checkbox","required":false,"position":11,"created_at":"2025-06-26T13:34:33Z","updated_at":"2025-06-26T13:34:33Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3268194,"app_id":1141441,"name":"scopeNin","kind":"checkbox","required":false,"position":12,"created_at":"2025-06-26T13:34:33Z","updated_at":"2025-06-26T13:34:33Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5190,"entity_id":1141441,"app_id":1141441,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-26T13:34:34.000Z","updated_at":"2025-06-26T13:34:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-26T13:34:23Z","updated_at":"2026-09-15T21:42:31Z","terms_conditions_url":"https://www.kundelab.no/en/terms-of-service","app_organization":{"id":4571,"name":"Kundelab AS","email":"support@kundelab.no","website":"https://kundelab.no","country_code":"NO","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2026-09-03T16:44:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://vippsmobilepay.com/no/priser/logg-inn"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T21:42:26Z","owner_id":269519,"author_name":"Kundelab AS","author_email":"support@kundelab.no","author_url":"https://www.kundelab.no/","short_description":"Verify identities. Protect data. Build trust.","long_description":"\u003ch1\u003e\u003cstrong\u003eVipps MobilePay by Kundelab for Zendesk\u003c/strong\u003e\u003c/h1\u003e\n\n\u003ch2\u003e\u003cstrong\u003eVerify identities. Protect data. Build trust.\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eVipps MobilePay by Kundelab gives Zendesk agents a secure way to verify customer identity before handling sensitive requests — all within the Zendesk ticket interface. With just a few clicks, agents can trigger an identity check using Vipps MobilePay Login. The customer then confirms the request in their national app (Vipps or MobilePay) and verified identity data is displayed in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eThis helps prevent fraud, reduce manual errors, and streamline compliance with data protection regulations — while building trust with every interaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://143253449.fs1.hubspotusercontent-eu1.net/hubfs/143253449/Vipps%20MobilePay%20by%20Kundelab%20demo%20GIF.gif\" alt=\"Demo\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eKey Benefits\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRequest secure identity validation using Vipps MobilePay Login, directly from Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutofill phone number from requester field, or enter it manually\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDisplay verified user data in the ticket interface after successful authentication\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptionally log validation events as private comments on the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptionally update the requester profile (name, email, phone) with verified data\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRestrict app usage by agent group or role via Zendesk settings\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eCommon Use Cases\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eVerifying identity before sharing sensitive account details\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupporting login resets or user access changes\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eValidating customer identity in phone or chat-based support\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnsuring only authorized individuals access personal or financial information\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eThe agent triggers a validation request from the Zendesk ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe customer receives and approves the request in:\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003eVipps app (for users in Norway)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMobilePay app (for users in Denmark or Finland)\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eOnce confirmed, the app retrieves and displays verified identity data — including name, email, and phone number (based on customer consent)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf enabled, a private note can be added to the ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf enabled, the verified data can be copied to the requester profile\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eVipps MobilePay Login is a secure, app-based identity service. It uses the customer’s phone number as the identifier and does not require BankID.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eCustomer Data and Privacy\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eWith customer consent, the app requests only fields selected by the Zendesk administrator from Vipps MobilePay: name, email, phone, address, birth date, and/or national ID number. The data is used for identity verification and ticket support. Authorized agents view it in the ticket sidebar; if enabled, it may be stored in a private ticket comment or requester profile in Zendesk. No app log data is stored outside Zendesk. See \u003ca href=\"https://www.kundelab.no/en/privacy-policy\"\u003eKundelab’s Privacy Policy\u003c/a\u003e and \u003ca href=\"https://support.kundelab.no/hc/en-gb/articles/20919844041244-Data-Security-in-Vipps-MobilePay-application\"\u003eapp data security details\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e\u003cstrong\u003eHow to install Vipps MobilePay by Kundelab\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003eThis app gives your company’s agents the ability to verify the customer’s identity using Vipps MobilePay. For example, when a customer calls in with a case. The Vipps MobilePay app makes it possible to verify the customer before sharing sensitive information. This significantly increases security.\u003c/p\u003e\n\n\u003ch2\u003eBefore setup, you must:\u003c/h2\u003e\n\n\u003cp\u003eRegister your company with Vipps MobilePay\u003cbr\u003e\u003cbr\u003e\nRegister here:\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://portal.vipps.no/register/template/85c49e17-8aca-4043-b1cb-5a9a0af78ecc\"\u003eFinland\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://portal.vipps.no/register/template/ff7aefa9-ad09-4e5c-a352-b650679f0436\"\u003eDenmark\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003ca href=\"https://portal.vipps.no/register/template/6b7bf4a0-2465-41cf-bfcf-a2e97dc1c15b\"\u003eNorway\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter registering install the app from Zendesk Marketplace\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to Apps and Integrations in Zendesk Admin\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Zendesk Support Apps and then select VippsMobilePay\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFill out the following fields\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBaseURL:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nhttps://api.vipps.no/\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClientID and ClientSecret:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nYou will find these in the Vipps portal:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Developer in the bottom left corner\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect Production as the environment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect Show keys from Kundelab AS\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSearch field reference:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\n1. We recommend keeping this as it is; it will use the requester’s phone number.\u003cbr\u003e\u003cbr\u003e\n2. This defines which field will be auto-filled in the app. You can change it if you want to use another custom field for the requester’s phone number.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnable private comments:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEnable this to add internal comments to the ticket when verifying.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnable copy to requester:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEnable this to copy verified customer data to the requester profile in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScope fields:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nSelect the information you wish to request from the customer.\u003cbr\u003e\u003cbr\u003e\nAvailable information depends on your Vipps MobilePay subscription.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRole restrictions:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUse this to limit the app to specific roles in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGroup restrictions:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUse this to limit the app to specific groups in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFinish setup\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eClick Update to save your changes.\u003c/p\u003e\n\n\u003cp\u003eThe Vipps MobilePay by Kundelab app is now ready to use!\u003c/p\u003e\n","raw_long_description":"# **Vipps MobilePay by Kundelab for Zendesk**\n## **Verify identities. Protect data. Build trust.**\n\nVipps MobilePay by Kundelab gives Zendesk agents a secure way to verify customer identity before handling sensitive requests — all within the Zendesk ticket interface. With just a few clicks, agents can trigger an identity check using Vipps MobilePay Login. The customer then confirms the request in their national app (Vipps or MobilePay) and verified identity data is displayed in the ticket sidebar.\n\nThis helps prevent fraud, reduce manual errors, and streamline compliance with data protection regulations — while building trust with every interaction.\n\n![Demo](https://143253449.fs1.hubspotusercontent-eu1.net/hubfs/143253449/Vipps%20MobilePay%20by%20Kundelab%20demo%20GIF.gif)\n\n---\n\n### **Key Benefits**\n\n- Request secure identity validation using Vipps MobilePay Login, directly from Zendesk  \n- Autofill phone number from requester field, or enter it manually  \n- Display verified user data in the ticket interface after successful authentication  \n- Optionally log validation events as private comments on the ticket  \n- Optionally update the requester profile (name, email, phone) with verified data  \n- Restrict app usage by agent group or role via Zendesk settings  \n\n---\n\n### **Common Use Cases**\n\n- Verifying identity before sharing sensitive account details  \n- Supporting login resets or user access changes  \n- Validating customer identity in phone or chat-based support  \n- Ensuring only authorized individuals access personal or financial information  \n\n---\n\n### **How It Works**\n\n1. The agent triggers a validation request from the Zendesk ticket sidebar  \n2. The customer receives and approves the request in:  \n   - Vipps app (for users in Norway)  \n   - MobilePay app (for users in Denmark or Finland)  \n3. Once confirmed, the app retrieves and displays verified identity data — including name, email, and phone number (based on customer consent)  \n4. If enabled, a private note can be added to the ticket  \n5. If enabled, the verified data can be copied to the requester profile  \n\nVipps MobilePay Login is a secure, app-based identity service. It uses the customer’s phone number as the identifier and does not require BankID.\n\n---\n\n### **Customer Data and Privacy**\n\nWith customer consent, the app requests only fields selected by the Zendesk administrator from Vipps MobilePay: name, email, phone, address, birth date, and/or national ID number. The data is used for identity verification and ticket support. Authorized agents view it in the ticket sidebar; if enabled, it may be stored in a private ticket comment or requester profile in Zendesk. No app log data is stored outside Zendesk. See [Kundelab’s Privacy Policy](https://www.kundelab.no/en/privacy-policy) and [app data security details](https://support.kundelab.no/hc/en-gb/articles/20919844041244-Data-Security-in-Vipps-MobilePay-application).","raw_installation_instructions":"# **How to install Vipps MobilePay by Kundelab**\n\nThis app gives your company’s agents the ability to verify the customer’s identity using Vipps MobilePay. For example, when a customer calls in with a case. The Vipps MobilePay app makes it possible to verify the customer before sharing sensitive information. This significantly increases security.\n\n## Before setup, you must:\n\nRegister your company with Vipps MobilePay  \nRegister here:  \n[Finland](https://portal.vipps.no/register/template/85c49e17-8aca-4043-b1cb-5a9a0af78ecc)  \n[Denmark](https://portal.vipps.no/register/template/ff7aefa9-ad09-4e5c-a352-b650679f0436)  \n[Norway](https://portal.vipps.no/register/template/6b7bf4a0-2465-41cf-bfcf-a2e97dc1c15b)\n\n## Setup\n\n- After registering install the app from Zendesk Marketplace  \n- Go to Apps and Integrations in Zendesk Admin  \n- Click Zendesk Support Apps and then select VippsMobilePay\n\n### Fill out the following fields\n\n- **BaseURL:**  \n  https://api.vipps.no/\n\n- **ClientID and ClientSecret:**  \n  You will find these in the Vipps portal:  \n  1. Click Developer in the bottom left corner  \n  2. Select Production as the environment  \n  3. Select Show keys from Kundelab AS\n\n**Search field reference:**  \n1. We recommend keeping this as it is; it will use the requester’s phone number.  \n2. This defines which field will be auto-filled in the app. You can change it if you want to use another custom field for the requester’s phone number.\n\n**Enable private comments:**  \nEnable this to add internal comments to the ticket when verifying.\n\n**Enable copy to requester:**  \nEnable this to copy verified customer data to the requester profile in Zendesk.\n\n**Scope fields:**  \nSelect the information you wish to request from the customer.  \nAvailable information depends on your Vipps MobilePay subscription.\n\n**Role restrictions:**  \nUse this to limit the app to specific roles in Zendesk.\n\n**Group restrictions:**  \nUse this to limit the app to specific groups in Zendesk.\n\n## **Finish setup**\n\nClick Update to save your changes.\n\nThe Vipps MobilePay by Kundelab app is now ready to use!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1141441.apps.zdusercontent.com/1141441/assets/1789130111-29667130426e8cee64010f05f9e2fe64/logo-small.png","large_icon":"https://1141441.apps.zdusercontent.com/1141441/assets/1789130111-29667130426e8cee64010f05f9e2fe64/logo.png","screenshots":["https://1141441.apps.zdusercontent.com/1141441/assets/1789130111-29667130426e8cee64010f05f9e2fe64/screenshot-0.png","https://1141441.apps.zdusercontent.com/1141441/assets/1789130111-29667130426e8cee64010f05f9e2fe64/screenshot-1.png","https://1141441.apps.zdusercontent.com/1141441/assets/1789130111-29667130426e8cee64010f05f9e2fe64/screenshot-2.png"],"installation_count":1},{"id":1141481,"name":"Omnea","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-26T15:45:15Z","updated_at":"2026-04-21T18:42:17Z","terms_conditions_url":null,"app_organization":{"id":6999,"name":"Omnea","email":"support@omnea.co","website":"www.omnea.co","country_code":"GB","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2025-06-27T16:04:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-04-21T18:42:14Z","owner_id":269519,"author_name":"Omnea","author_email":"support@omnea.co","author_url":"https://omnea.co","short_description":"Create tickets from Omnea","long_description":"\u003ch3\u003eAbout Omnea\u003c/h3\u003e\n\n\u003cp\u003eOmnea is a modern platform that helps organizations streamline third-party risk, procurement, and compliance workflows. With robust automation, stakeholder collaboration, and integration capabilities, Omnea ensures a secure and efficient process for managing vendor operations.\u003c/p\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eThe Zendesk integration for Omnea lets you create and manage Zendesk tickets directly within Omnea workflows. Whether you\u0026#39;re processing vendor approvals, risk assessments, or internal escalations, this app ensures your support or compliance teams stay informed without switching tools.\u003c/p\u003e\n\n\u003cp\u003eOmnea can automatically open Zendesk tickets, append comments, sync status updates, and assign requests to specific Zendesk teams — improving transparency and reducing friction across departments.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically create Zendesk tickets from Omnea workflow steps\u003c/li\u003e\n\u003cli\u003eSync ticket status and comments between Omnea and Zendesk\u003c/li\u003e\n\u003cli\u003eAssign tickets to predefined Zendesk groups or agents\u003c/li\u003e\n\u003cli\u003eTag tickets with custom metadata like vendor name or risk level\u003c/li\u003e\n\u003cli\u003eMaintain full auditability across requests and responses\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Access, Use, and Storage\u003c/h3\u003e\n\n\u003cp\u003eTo provide this integration, Omnea may access, use, and store Zendesk account connection/configuration data, ticket data synced between Omnea and Zendesk (including ticket IDs, subject, description, comments, status, assignee/group, tags, and timestamps), request/workflow context included in your configured mappings (for example, requester information, internal reference IDs, and vendor/request metadata), and integration/audit logs required for monitoring, troubleshooting, security, and traceability.\u003c/p\u003e\n\n\u003cp\u003eOmnea processes this data to create and update Zendesk tickets from Omnea workflows, sync ticket statuses and comments between Omnea and Zendesk, route and assign tickets to configured Zendesk teams/agents, and support the operational reliability, security, and auditability of the integration.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://www.omnea.co/documents/privacy-policy\u003c/p\u003e\n\n\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eIntegrations\u003c/strong\u003e section in your Omnea account settings.\u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003eZendesk Integration\u003c/strong\u003e and click \u003cstrong\u003eEnable\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eAuthenticate your Zendesk account when prompted.\u003c/li\u003e\n\u003cli\u003eConfigure the following settings:\n\n\u003cul\u003e\n\u003cli\u003eZendesk subdomain\u003c/li\u003e\n\u003cli\u003eDefault ticket assignee or group\u003c/li\u003e\n\u003cli\u003eTags or priority settings if applicable\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eSave the configuration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou can now create and manage Zendesk tickets directly from Omnea workflows.\u003c/p\u003e\n\n\u003ch3\u003eGet Started\u003c/h3\u003e\n\n\u003cp\u003eTo learn more, visit \u003ca href=\"https://www.omnea.co\"\u003eOmnea.co\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Omnea account with administrative privileges.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the left-hand navigation menu, click on \u003cstrong\u003eSettings\u003c/strong\u003e, then select the \u003cstrong\u003eIntegrations\u003c/strong\u003e tab.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eZendesk Integration\u003c/strong\u003e from the list of available integrations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eEnable\u003c/strong\u003e to begin setup.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen prompted, add your subdomain and authenticate your Zendesk account by signing in and granting Omnea the necessary permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter authentication, click \u003cstrong\u003eSave\u003c/strong\u003e to confirm and activate the integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou can now create and manage Zendesk tickets directly from Omnea workflows — tickets will sync automatically, and you\u0026#39;ll be able to track and update them within your request details view.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About Omnea\n\nOmnea is a modern platform that helps organizations streamline third-party risk, procurement, and compliance workflows. With robust automation, stakeholder collaboration, and integration capabilities, Omnea ensures a secure and efficient process for managing vendor operations.\n\n### What This App Does\n\nThe Zendesk integration for Omnea lets you create and manage Zendesk tickets directly within Omnea workflows. Whether you're processing vendor approvals, risk assessments, or internal escalations, this app ensures your support or compliance teams stay informed without switching tools.\n\nOmnea can automatically open Zendesk tickets, append comments, sync status updates, and assign requests to specific Zendesk teams — improving transparency and reducing friction across departments.\n\n### Key Features\n\n- Automatically create Zendesk tickets from Omnea workflow steps\n- Sync ticket status and comments between Omnea and Zendesk\n- Assign tickets to predefined Zendesk groups or agents\n- Tag tickets with custom metadata like vendor name or risk level\n- Maintain full auditability across requests and responses\n\n### Data Access, Use, and Storage\n\nTo provide this integration, Omnea may access, use, and store Zendesk account connection/configuration data, ticket data synced between Omnea and Zendesk (including ticket IDs, subject, description, comments, status, assignee/group, tags, and timestamps), request/workflow context included in your configured mappings (for example, requester information, internal reference IDs, and vendor/request metadata), and integration/audit logs required for monitoring, troubleshooting, security, and traceability.\n\nOmnea processes this data to create and update Zendesk tickets from Omnea workflows, sync ticket statuses and comments between Omnea and Zendesk, route and assign tickets to configured Zendesk teams/agents, and support the operational reliability, security, and auditability of the integration.\n\nPrivacy policy: https://www.omnea.co/documents/privacy-policy\n\n### Installation Instructions\n\n1. Navigate to the **Integrations** section in your Omnea account settings.\n2. Locate the **Zendesk Integration** and click **Enable**.\n3. Authenticate your Zendesk account when prompted.\n4. Configure the following settings:\n   - Zendesk subdomain\n   - Default ticket assignee or group\n   - Tags or priority settings if applicable\n5. Save the configuration.\n\nYou can now create and manage Zendesk tickets directly from Omnea workflows.\n\n### Get Started\n\nTo learn more, visit [Omnea.co](https://www.omnea.co).","raw_installation_instructions":"1. Log in to your Omnea account with administrative privileges.\n\n2. In the left-hand navigation menu, click on **Settings**, then select the **Integrations** tab.\n\n3. Locate the **Zendesk Integration** from the list of available integrations.\n\n4. Click **Enable** to begin setup.\n\n5. When prompted, add your subdomain and authenticate your Zendesk account by signing in and granting Omnea the necessary permissions.\n\n6. After authentication, click **Save** to confirm and activate the integration.\n\n7. You can now create and manage Zendesk tickets directly from Omnea workflows — tickets will sync automatically, and you'll be able to track and update them within your request details view.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1141481.apps.zdusercontent.com/1141481/assets/1774540197-e4f2bb7e19dfa2071767d740a6a2af54/logo-small.png","large_icon":"https://1141481.apps.zdusercontent.com/1141481/assets/1774540197-e4f2bb7e19dfa2071767d740a6a2af54/logo.png","screenshots":["https://1141481.apps.zdusercontent.com/1141481/assets/1774540197-e4f2bb7e19dfa2071767d740a6a2af54/screenshot-0.png","https://1141481.apps.zdusercontent.com/1141481/assets/1774540197-e4f2bb7e19dfa2071767d740a6a2af54/screenshot-1.png","https://1141481.apps.zdusercontent.com/1141481/assets/1774540197-e4f2bb7e19dfa2071767d740a6a2af54/screenshot-2.png"],"installation_count":0},{"id":1141789,"name":"Phrase for Support","state":"published","version":"2.0.32","framework_version":"2.0","parameters":[{"id":3269558,"app_id":1141789,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-06-27T16:07:53Z","updated_at":"2025-06-27T16:07:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269553,"app_id":1141789,"name":"apiUrl","kind":"url","required":true,"position":1,"created_at":"2025-06-27T16:07:52Z","updated_at":"2025-06-27T16:07:52Z","default_value":"eu.phrase.com","secure":false,"scopes":null,"options":null},{"id":3269554,"app_id":1141789,"name":"phrase_username","kind":"text","required":true,"position":2,"created_at":"2025-06-27T16:07:52Z","updated_at":"2025-06-27T16:07:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269555,"app_id":1141789,"name":"phrase_password","kind":"text","required":true,"position":3,"created_at":"2025-06-27T16:07:53Z","updated_at":"2025-06-27T16:07:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3269557,"app_id":1141789,"name":"phrase_organization_uid","kind":"text","required":true,"position":4,"created_at":"2025-06-27T16:07:53Z","updated_at":"2025-10-23T17:47:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3269556,"app_id":1141789,"name":"phrase_consumer_id","kind":"text","required":false,"position":5,"created_at":"2025-06-27T16:07:53Z","updated_at":"2025-10-23T17:47:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3388479,"app_id":1141789,"name":"phrase_mt_settings_profile_uid","kind":"text","required":false,"position":6,"created_at":"2025-10-23T17:47:20Z","updated_at":"2025-10-23T17:47:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3388480,"app_id":1141789,"name":"auto_translate_enabled","kind":"checkbox","required":false,"position":7,"created_at":"2025-10-23T17:47:20Z","updated_at":"2025-10-23T17:47:20Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5191,"entity_id":1141789,"app_id":1141789,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-06-27T16:07:54.000Z","updated_at":"2025-06-27T16:07:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-06-27T16:07:51Z","updated_at":"2026-08-20T04:02:10Z","terms_conditions_url":null,"app_organization":{"id":1607,"name":"Phrase","email":"support@phrase.com","website":"phrase.com","country_code":"CZ","stripe_account_id":null,"state":"published"},"locations":[3,10],"date_published":"2026-03-04T23:01:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://phrase.com/pricing/"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-08-20T04:02:06Z","owner_id":269519,"author_name":"Phrase","author_email":"support@phrase.com","author_url":"https://phrase.com","short_description":"Translate Zendesk ticket comments using Phrase Machine Translation inside Support.","long_description":"\u003cp\u003ePhrase for Support is a translation app that helps support agents translate multilingual Zendesk Support tickets using Phrase Machine Translation.\u003c/p\u003e\n\n\u003ch3\u003eTranslate Zendesk tickets using Phrase without leaving Support\u003c/h3\u003e\n\n\u003cp\u003ePhrase for Support allows agents to translate end user and internal ticket comments using Phrase Machine Translation directly inside Zendesk Support.\u003c/p\u003e\n\n\u003cp\u003eTranslations are triggered manually by agents, giving full control over when and what content is translated.\u003c/p\u003e\n\n\u003ch3\u003eCommon use cases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTranslating customer messages written in foreign languages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnderstanding long multilingual ticket threads\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eResponding accurately to global customers without leaving Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTranslate end user and internal ticket comments using Phrase Machine Translation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDetect requester language from ticket content\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTranslate up to 10 untranslated comments per request\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProcess large tickets by paginating comment history\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClean and normalize text before sending it to Phrase APIs\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplay translated content directly within the Zendesk ticket interface\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt for real world support workflows\u003c/h3\u003e\n\n\u003cp\u003eThe app is designed to handle tickets with long comment histories and large volumes of text.\u003c/p\u003e\n\n\u003cp\u003eBefore sending content to Phrase, the app removes invisible Unicode characters, excessive whitespace, repeated characters, malformed HTML, and other noise that can negatively affect translation quality or cause API errors.\u003c/p\u003e\n\n\u003cp\u003eTemporary data such as logs and cached translations are stored in the browser local storage and can be cleared from the app settings when needed.\u003c/p\u003e\n\n\u003ch3\u003eSecurity and data handling\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUses Zendesk App Framework for all Zendesk interactions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDoes not call the Zendesk API from outside Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSends only selected ticket text to Phrase for translation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDoes not persist ticket content outside the active Zendesk session\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePrivacy policy available at: https://phrase.com/privacy/\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app is intended for global support teams that need accurate, controlled, and scalable ticket translation directly inside Zendesk Support.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisite: You must have an active Phrase account and a valid Phrase API token.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to Zendesk Support as an administrator.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eAdmin Center\u003c/strong\u003e, then go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on \u003cstrong\u003ePhrase for Support\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo set up in Zendesk, the admin will need:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAPI URL for their Phrase account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePhrase login credentials\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePhrase organization UID\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eComplete the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and locate the Phrase app in the app sidebar to begin translation.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor support or issues, please submit a request at:\u003c/p\u003e\n\n\u003cp\u003ehttps://support.phrase.com/hc/en-us/requests/new\u003c/p\u003e\n","raw_long_description":"Phrase for Support is a translation app that helps support agents translate multilingual Zendesk Support tickets using Phrase Machine Translation.\n\n### Translate Zendesk tickets using Phrase without leaving Support\n\nPhrase for Support allows agents to translate end user and internal ticket comments using Phrase Machine Translation directly inside Zendesk Support.\n\nTranslations are triggered manually by agents, giving full control over when and what content is translated.\n\n### Common use cases\n\n* Translating customer messages written in foreign languages\n\n* Understanding long multilingual ticket threads\n\n* Responding accurately to global customers without leaving Zendesk\n\n### Key capabilities\n\n* Translate end user and internal ticket comments using Phrase Machine Translation\n\n* Detect requester language from ticket content\n\n* Translate up to 10 untranslated comments per request\n\n* Process large tickets by paginating comment history\n\n* Clean and normalize text before sending it to Phrase APIs\n\n* Display translated content directly within the Zendesk ticket interface\n\n### Built for real world support workflows\n\nThe app is designed to handle tickets with long comment histories and large volumes of text.\n\nBefore sending content to Phrase, the app removes invisible Unicode characters, excessive whitespace, repeated characters, malformed HTML, and other noise that can negatively affect translation quality or cause API errors.\n\nTemporary data such as logs and cached translations are stored in the browser local storage and can be cleared from the app settings when needed.\n\n### Security and data handling\n\n* Uses Zendesk App Framework for all Zendesk interactions\n\n* Does not call the Zendesk API from outside Zendesk\n\n* Sends only selected ticket text to Phrase for translation\n\n* Does not persist ticket content outside the active Zendesk session\n\n* Privacy policy available at: https://phrase.com/privacy/\n\nThis app is intended for global support teams that need accurate, controlled, and scalable ticket translation directly inside Zendesk Support.","raw_installation_instructions":"Prerequisite: You must have an active Phrase account and a valid Phrase API token.\n\n1. Log in to Zendesk Support as an administrator.\n\n2. Open **Admin Center**, then go to **Apps and integrations** \u003e **Apps** \u003e **Zendesk Support apps**.\n\n3. Click **Install** on **Phrase for Support**.\n\n4. To set up in Zendesk, the admin will need:\n\n  * API URL for their Phrase account\n\n  * Phrase login credentials\n\n  * Phrase organization UID\n\n5. Complete the installation.\n\n6. Open any Zendesk ticket and locate the Phrase app in the app sidebar to begin translation.\n\nFor support or issues, please submit a request at:\n\n https://support.phrase.com/hc/en-us/requests/new","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1141789.apps.zdusercontent.com/1141789/assets/1786349552-4b2b12dd5c55d429514e9129a0c0d112/logo-small.png","large_icon":"https://1141789.apps.zdusercontent.com/1141789/assets/1786349552-4b2b12dd5c55d429514e9129a0c0d112/logo.png","screenshots":["https://1141789.apps.zdusercontent.com/1141789/assets/1786349552-4b2b12dd5c55d429514e9129a0c0d112/screenshot-0.png","https://1141789.apps.zdusercontent.com/1141789/assets/1786349552-4b2b12dd5c55d429514e9129a0c0d112/screenshot-1.png","https://1141789.apps.zdusercontent.com/1141789/assets/1786349552-4b2b12dd5c55d429514e9129a0c0d112/screenshot-2.png"],"installation_count":3},{"id":1143430,"name":"Attachments Manager","state":"published","version":"1.0.14","framework_version":"2.0","parameters":[{"id":3274241,"app_id":1143430,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-03T13:59:17Z","updated_at":"2025-07-03T13:59:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5195,"entity_id":1143430,"app_id":1143430,"amount":499,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Rg5pPJYJQakpr6ZCpHGy4bA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Rg5WCJYJQakpr6Z","cost_id":1542,"cost_type":"CostStripe","active":true,"created_at":"2025-07-03T13:59:19.000Z","updated_at":"2025-07-03T13:59:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-V3M6CBJK4M","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-07-03T13:59:16Z","updated_at":"2026-06-26T17:54:49Z","terms_conditions_url":"https://www.beri-app.com/legal/app/terms-of-use","app_organization":{"id":6991,"name":"Beri","email":"contact@beri-app.com","website":"www.beri-app.com","country_code":"FR","stripe_account_id":"acct_1Rg5WCJYJQakpr6Z","state":null},"locations":[2],"date_published":"2025-07-21T15:42:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-06-26T17:54:43Z","owner_id":269519,"author_name":"Beri","author_email":"contact@beri-app.com","author_url":"https://www.beri-app.com","short_description":"View and manage all your attachments in one place. Free up space easily.","long_description":"\u003cp\u003e\u003cstrong\u003eView and manage all your attachments from a single place\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eThis app shows all your attachments and allows you to explore, preview, download, and delete them easily.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.beri-app.com/app-imgs/attachments-manager/demo.gif\" alt=\"Demo\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eBulk delete - Free up space\u003c/h2\u003e\n\n\u003cp\u003eEasily free up storage space and reduce Zendesk\u0026#39;s cost.\u003c/p\u003e\n\n\u003cp\u003eSimply filter the attachments (e.g. 1+ year old and from closed tickets) and then delete them all: \u003cstrong\u003efree up Gigabytes in a couple of minutes\u003c/strong\u003e!\u003c/p\u003e\n\n\u003ch2\u003eAdvanced filtering\u003c/h2\u003e\n\n\u003cp\u003eIdentify relevant attachments based on search criteria:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eFile type\u003c/strong\u003e: Image, PDF, Audio...\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpload date\u003c/strong\u003e: Old files, recent files, files from 2024...\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket status\u003c/strong\u003e: Attachments from closed tickets only, for instance\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFile size\u003c/strong\u003e: Identify largest and smallest files quickly\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.beri-app.com/a/attachments-manager/filters.png\" alt=\"filters\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAssociated with bulk delete, you can quickly delete old and large attachments and save Zendesk storage space.\u003c/p\u003e\n\n\u003ch2\u003eBulk Download\u003c/h2\u003e\n\n\u003cp\u003eSelect many attachments and download them all as a single ZIP file, in one click.\u003c/p\u003e\n\n\u003cp\u003eAssociated with bulk delete, you can save the files on your computer before deleting them from Zendesk.\u003cbr\u003e\nLike so, free up storage space while keeping a local version of the files - in case you need it later.\u003c/p\u003e\n\n\u003ch2\u003eOverview of your attachments\u003c/h2\u003e\n\n\u003cp\u003eEasily \u003cstrong\u003esee how much storage space your files are taking\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can also get statistics like the storage space taken by image attachments or the number of PDF attachments.\u003c/p\u003e\n\n\u003ch2\u003eFile preview\u003c/h2\u003e\n\n\u003cp\u003ePreview the attachments \u003cstrong\u003ewithin Zendesk\u003c/strong\u003e, without having to download anything.\u003c/p\u003e\n\n\u003cp\u003eSimply click the preview button and preview the file.\u003c/p\u003e\n\n\u003cp\u003eThe app supports previewing:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImages\u003c/li\u003e\n\u003cli\u003ePDF files\u003c/li\u003e\n\u003cli\u003eWord-like documents\u003c/li\u003e\n\u003cli\u003eExcel-like spreadsheets\u003c/li\u003e\n\u003cli\u003ePowerPoint-like presentations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.beri-app.com/a/attachments-manager/preview.gif\" alt=\"preview\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eOne-by-one actions: Download and Delete\u003c/h2\u003e\n\n\u003cp\u003eEasily download or delete a specific attachment with a single click\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eIf you have questions about Attachments Manager or a feature request, ask us at \u003ca href=\"mailto:contact@beri-app.com\"\u003econtact@beri-app.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.beri-app.com\"\u003eberi-app.com\u003c/a\u003e to learn more about our services and apps.\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and security\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour privacy is very important to us\u003c/strong\u003e, and we want you to feel confident when using this app.\u003cbr\u003e\nThis app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality.\u003cbr\u003e\nWe only collect limited, anonymized analytics to improve app performance and user experience.\u003cbr\u003e\nNo personally identifiable information is gathered.\u003cbr\u003e\nAll analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\u003cbr\u003e\nWe take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the instructions.\u003c/p\u003e\n\n\u003cp\u003eYou can then start using the application straight away - no configuration is required.\u003c/p\u003e\n\n\u003cp\u003eTo use the application, open the \u003cstrong\u003eAttachments Manager\u003c/strong\u003e application page in the Zendesk Support navigation bar.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:contact@beri-app.com\"\u003econtact@beri-app.com\u003c/a\u003e if you have any trouble.\u003c/p\u003e\n","raw_long_description":"**View and manage all your attachments from a single place**.\n\nThis app shows all your attachments and allows you to explore, preview, download, and delete them easily.\n\n![Demo](https://www.beri-app.com/app-imgs/attachments-manager/demo.gif)\n\n## Bulk delete - Free up space\n\nEasily free up storage space and reduce Zendesk's cost.\n\nSimply filter the attachments (e.g. 1+ year old and from closed tickets) and then delete them all: **free up Gigabytes in a couple of minutes**!\n\n## Advanced filtering\n\nIdentify relevant attachments based on search criteria:\n\n1. **File type**: Image, PDF, Audio...\n2. **Upload date**: Old files, recent files, files from 2024...\n3. **Ticket status**: Attachments from closed tickets only, for instance\n4. **File size**: Identify largest and smallest files quickly\n\n![filters](https://www.beri-app.com/a/attachments-manager/filters.png)\n\nAssociated with bulk delete, you can quickly delete old and large attachments and save Zendesk storage space.\n\n## Bulk Download\n\nSelect many attachments and download them all as a single ZIP file, in one click.\n\nAssociated with bulk delete, you can save the files on your computer before deleting them from Zendesk.\nLike so, free up storage space while keeping a local version of the files - in case you need it later.\n\n## Overview of your attachments\n\nEasily **see how much storage space your files are taking**.\n\nYou can also get statistics like the storage space taken by image attachments or the number of PDF attachments.\n\n## File preview\n\nPreview the attachments **within Zendesk**, without having to download anything.\n\nSimply click the preview button and preview the file.\n\nThe app supports previewing:\n\n- Images\n- PDF files\n- Word-like documents\n- Excel-like spreadsheets\n- PowerPoint-like presentations\n\n![preview](https://www.beri-app.com/a/attachments-manager/preview.gif)\n\n## One-by-one actions: Download and Delete\n\nEasily download or delete a specific attachment with a single click\n\n## Contact\n\nIf you have questions about Attachments Manager or a feature request, ask us at [contact@beri-app.com](mailto:contact@beri-app.com).\n\nVisit [beri-app.com](https://www.beri-app.com) to learn more about our services and apps.\n\n## Data Privacy and security\n\n**Your privacy is very important to us**, and we want you to feel confident when using this app.\nThis app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality.\nWe only collect limited, anonymized analytics to improve app performance and user experience.\nNo personally identifiable information is gathered.\nAll analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\nWe take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.\n","raw_installation_instructions":"Click **Install** and follow the instructions.\n\nYou can then start using the application straight away - no configuration is required.\n\nTo use the application, open the **Attachments Manager** application page in the Zendesk Support navigation bar.\n\nPlease contact [contact@beri-app.com](mailto:contact@beri-app.com) if you have any trouble.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1143430.apps.zdusercontent.com/1143430/assets/1781624744-8372d0a0552e8d228571c06add0c7a1b/logo-small.png","large_icon":"https://1143430.apps.zdusercontent.com/1143430/assets/1781624744-8372d0a0552e8d228571c06add0c7a1b/logo.png","screenshots":["https://1143430.apps.zdusercontent.com/1143430/assets/1781624744-8372d0a0552e8d228571c06add0c7a1b/screenshot-0.png","https://1143430.apps.zdusercontent.com/1143430/assets/1781624744-8372d0a0552e8d228571c06add0c7a1b/screenshot-1.png","https://1143430.apps.zdusercontent.com/1143430/assets/1781624744-8372d0a0552e8d228571c06add0c7a1b/screenshot-2.png"],"installation_count":5},{"id":1144879,"name":"Mello Claims","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":3277998,"app_id":1144879,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-08T19:56:11Z","updated_at":"2025-07-08T19:56:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5198,"entity_id":1144879,"app_id":1144879,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-08T19:56:12.000Z","updated_at":"2025-07-08T19:56:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-08T19:56:10Z","updated_at":"2026-07-17T19:26:07Z","terms_conditions_url":null,"app_organization":{"id":7021,"name":"Mello","email":"mukul@mellohq.com","website":"https://mellohq.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-17T19:26:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://mellohq.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-17T19:01:23Z","owner_id":269519,"author_name":"Mello","author_email":"hello@mellohq.com","author_url":"https://mellohq.com","short_description":"File Mello shipping claims directly from a Zendesk ticket.","long_description":"\u003cp\u003eAbout Mello\u003c/p\u003e\n\n\u003cp\u003eMello is a freight audit and claims platform that helps shippers and logistics teams recover money lost to carrier errors. Mello automatically audits parcel and freight invoices for overcharges and streamlines the filing and tracking of damage, loss, and shortage claims across carriers — turning a slow, manual recovery process into an automated one.\u003c/p\u003e\n\n\u003cp\u003eWhat Mello Claims does\u003c/p\u003e\n\n\u003cp\u003eMello Claims brings that recovery workflow directly into Zendesk Support. When a customer contacts your team about a damaged, lost, or delayed shipment, your agents can file a Mello claim without ever leaving the ticket:\u003c/p\u003e\n\n\u003cp\u003e• Sign in with your own Mello account using a secure \u0026quot;Login with Mello\u0026quot; flow (OAuth 2.0 with PKCE) — no API keys to copy and no credentials stored in the app.\u003cbr\u003e\n• File claims from a guided, two-step form that is generated dynamically from your per-carrier configuration in Mello, so it always matches your setup and required fields.\u003cbr\u003e\n• Attach supporting documents (photos, invoices, proof of value) straight from the ticket.\u003cbr\u003e\n• On submission, the claim reference is written back onto the ticket and is one click away from the full claim in Mello, keeping support and claims teams in sync.\u003cbr\u003e\n• Fully available in English and German, following each agent\u0026#39;s language preference.\u003c/p\u003e\n\n\u003cp\u003eRequires a Mello account. Contact the Mello team to get set up.\u003c/p\u003e\n\n\u003cp\u003eData \u0026amp; privacy\u003c/p\u003e\n\n\u003cp\u003eThe app accesses only the current agent\u0026#39;s identity and the current ticket id, used solely to file the claim and link it back to the ticket. Authentication is handled by Mello (via Clerk); the app stores only a short-lived, per-agent Mello session in the browser and holds no long-term credentials or API keys. Claim data submitted through the app is processed by Mello in accordance with its privacy policy: https://mellohq.com/privacy_policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app into Zendesk Support.\u003c/li\u003e\n\u003cli\u003eOpen any ticket — the Mello Claims panel appears in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Login with Mello\u0026quot; and sign in with your Mello account.\u003c/li\u003e\n\u003cli\u003eChoose a carrier, complete the claim form, and submit. The claim reference is added to the ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo configuration is required. Each agent connects their own Mello account on first use.\u003c/p\u003e\n","raw_long_description":"About Mello\n\nMello is a freight audit and claims platform that helps shippers and logistics teams recover money lost to carrier errors. Mello automatically audits parcel and freight invoices for overcharges and streamlines the filing and tracking of damage, loss, and shortage claims across carriers — turning a slow, manual recovery process into an automated one.\n\nWhat Mello Claims does\n\nMello Claims brings that recovery workflow directly into Zendesk Support. When a customer contacts your team about a damaged, lost, or delayed shipment, your agents can file a Mello claim without ever leaving the ticket:\n\n• Sign in with your own Mello account using a secure \"Login with Mello\" flow (OAuth 2.0 with PKCE) — no API keys to copy and no credentials stored in the app.\n• File claims from a guided, two-step form that is generated dynamically from your per-carrier configuration in Mello, so it always matches your setup and required fields.\n• Attach supporting documents (photos, invoices, proof of value) straight from the ticket.\n• On submission, the claim reference is written back onto the ticket and is one click away from the full claim in Mello, keeping support and claims teams in sync.\n• Fully available in English and German, following each agent's language preference.\n\nRequires a Mello account. Contact the Mello team to get set up.\n\nData \u0026 privacy\n\nThe app accesses only the current agent's identity and the current ticket id, used solely to file the claim and link it back to the ticket. Authentication is handled by Mello (via Clerk); the app stores only a short-lived, per-agent Mello session in the browser and holds no long-term credentials or API keys. Claim data submitted through the app is processed by Mello in accordance with its privacy policy: https://mellohq.com/privacy_policy","raw_installation_instructions":"1. Install the app into Zendesk Support.\n2. Open any ticket — the Mello Claims panel appears in the ticket sidebar.\n3. Click \"Login with Mello\" and sign in with your Mello account.\n4. Choose a carrier, complete the claim form, and submit. The claim reference is added to the ticket.\n\nNo configuration is required. Each agent connects their own Mello account on first use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1144879.apps.zdusercontent.com/1144879/assets/1784126083-c1a112158c8fd1520733be46bd5f60ed/logo-small.png","large_icon":"https://1144879.apps.zdusercontent.com/1144879/assets/1784126083-c1a112158c8fd1520733be46bd5f60ed/logo.png","screenshots":["https://1144879.apps.zdusercontent.com/1144879/assets/1784126083-c1a112158c8fd1520733be46bd5f60ed/screenshot-0.png","https://1144879.apps.zdusercontent.com/1144879/assets/1784126083-c1a112158c8fd1520733be46bd5f60ed/screenshot-1.png","https://1144879.apps.zdusercontent.com/1144879/assets/1784126083-c1a112158c8fd1520733be46bd5f60ed/screenshot-2.png"],"installation_count":0},{"id":1145037,"name":"Merge Duplicate WhatsApp Users","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3278464,"app_id":1145037,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-09T08:21:35Z","updated_at":"2025-07-09T08:21:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3278461,"app_id":1145037,"name":"initialized","kind":"hidden","required":false,"position":1,"created_at":"2025-07-09T08:21:35Z","updated_at":"2025-07-09T08:21:35Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3278462,"app_id":1145037,"name":"webhookSubscriptions","kind":"hidden","required":false,"position":2,"created_at":"2025-07-09T08:21:35Z","updated_at":"2025-07-09T08:21:35Z","default_value":"zen:event-type:user.created","secure":false,"scopes":null,"options":null},{"id":3278463,"app_id":1145037,"name":"guideUrl","kind":"hidden","required":false,"position":3,"created_at":"2025-07-09T08:21:35Z","updated_at":"2025-07-09T08:21:35Z","default_value":"https://support.knots.io/hc/en-us/articles/27842589092370","secure":false,"scopes":null,"options":null}],"plans":[{"id":5199,"entity_id":1145037,"app_id":1145037,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-09T08:21:36.000Z","updated_at":"2025-07-09T08:21:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-09T08:21:34Z","updated_at":"2025-12-05T16:56:23Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-07-31T18:30:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T16:56:18Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically merge duplicate users created via WhatsApp","long_description":"\u003ch1\u003eMerge Duplicate WhatsApp Users\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomatically merge duplicate users created via WhatsApp\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eThe problem: Treating friends like strangers\u003c/h2\u003e\n\n\u003cp\u003eWhen a user who already exists in Zendesk sends a WhatsApp message for the first time, Zendesk defaults to creating a new user – even if the phone number is exactly the same. This leads to \u003cstrong\u003eduplicate users\u003c/strong\u003e, which can easily create lots of follow-up problems.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSolving the customer\u0026#39;s problem takes much longer, efficiency and customer satisfaction suffer. \u003c/li\u003e\n\u003cli\u003eWithout the ticket history your agent has to start over.\u003c/li\u003e\n\u003cli\u003eMissing context can lead to wrong answers and unhappy customers or duplicate actions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow Merge duplicate WhatsApp users fixes this\u003c/h2\u003e\n\n\u003cp\u003eEvery time a new user is created from a WhatsApp message, the app checks the phone number against your customer base for matches.\u003c/p\u003e\n\n\u003cp\u003eIf a matching user already exists in Zendesk, the app instantly merges them, invisibly to your team, before any misunderstandings can occur. Your agents can then continue seamlessly from where they left off in their conversation with the customer.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee for yourself with our 14-day free trial!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrevent duplicate users from WhatsApp causing confusion.\u003c/li\u003e\n\u003cli\u003eMerge user profiles automatically based on phone number.\u003c/li\u003e\n\u003cli\u003eKeep ticket history clean and in one place – no more switching between profiles!\u003c/li\u003e\n\u003cli\u003eImprove agent workflows with full context in every ticket.\u003c/li\u003e\n\u003cli\u003eDeliver a more consistent customer experience.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e💬 Real-world example\u003c/h3\u003e\n\n\u003cp\u003eA customer calls your hotline. A ticket is created under their profile. The next day, they send a WhatsApp message to follow up. Zendesk now creates a second user and your agent replies to them without realising there is a related open ticket. The customer feels ignored and has to repeat information, which slows down communication. The agent is confused and errors are likely to occur. Solving the issue now takes much longer than necessary.  \u003c/p\u003e\n\n\u003cp\u003eLuckily, there is an easy way out of this.\u003c/p\u003e\n\n\u003ch4\u003eHere\u0026#39;s how it works:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eA user who is already known to Zendesk sends a WhatsApp message.\u003c/li\u003e\n\u003cli\u003eBy default, Zendesk creates a new user profile.\u003c/li\u003e\n\u003cli\u003eMerge Duplicate WhatsApp Users checks whether a user with the same phone number already exists.\u003c/li\u003e\n\u003cli\u003eIf a match is found, the duplicate user is merged with the existing one, thus correcting the process before any problems arise.\u003c/li\u003e\n\u003cli\u003eAll tickets from that person are then linked to the correct user profile, no matter where they come from.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eIn conclusion\u003c/h4\u003e\n\n\u003cp\u003eMerge Duplicate WhatsApp Users makes your Zendesk setup smarter. Say goodbye to missing context and confused agents – look forward to clean user data, happy customers and better conversations!\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall now and start your free trial!\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch5\u003e❓ FAQ\u003c/h5\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat happens if the phone numbers are not formatted the same?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIf the phone numbers are not formatted correctly, we need to normalise them so that searches for existing users are successful. This can easily be solved, but it does require the use of another Knots app. Fortunately, our Essential tier lets you benefit from three of our chargeable apps, so this should not prevent you from merging duplicate WhatsApp users.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes the app handle users from other channels?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo, it only acts when a user is created as a duplicate from a WhatsApp message.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWill the agent be notified of the merge?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo, the merge happens quietly in the background to minimise the chance of confusion. Tickets appear as if they were created under the correct user from the start.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs this a WhatsApp integration?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNo, this app doesn’t connect WhatsApp to Zendesk; it only handles user management once WhatsApp has been set up.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026#39;Merge Duplicate Whatsapp Users\u0026#39;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Merge Duplicate Whatsapp Users icon to the left after the Settings icon.\u003cbr\u003e\n\u003cstrong\u003eNote\u003c/strong\u003e: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please visit our \u003ca href=\"https://support.knots.io/hc/en-us/categories/13063340659474-Zendesk-Apps?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eFAQ\u003c/a\u003e or contact us at \u003cstrong\u003ezendesk@knots.io\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# Merge Duplicate WhatsApp Users\n\n**Automatically merge duplicate users created via WhatsApp**\n\n## The problem: Treating friends like strangers\n\n\nWhen a user who already exists in Zendesk sends a WhatsApp message for the first time, Zendesk defaults to creating a new user – even if the phone number is exactly the same. This leads to **duplicate users**, which can easily create lots of follow-up problems.\n\n\n* Solving the customer's problem takes much longer, efficiency and customer satisfaction suffer. \n* Without the ticket history your agent has to start over.\n* Missing context can lead to wrong answers and unhappy customers or duplicate actions.\n\n\n## How Merge duplicate WhatsApp users fixes this\n\n\nEvery time a new user is created from a WhatsApp message, the app checks the phone number against your customer base for matches.\n\n\nIf a matching user already exists in Zendesk, the app instantly merges them, invisibly to your team, before any misunderstandings can occur. Your agents can then continue seamlessly from where they left off in their conversation with the customer.\n\n**See for yourself with our 14-day free trial!**\n\n### Key benefits\n\n\n* Prevent duplicate users from WhatsApp causing confusion.\n* Merge user profiles automatically based on phone number.\n* Keep ticket history clean and in one place – no more switching between profiles!\n* Improve agent workflows with full context in every ticket.\n* Deliver a more consistent customer experience.\n\n\n### 💬 Real-world example\n\n\nA customer calls your hotline. A ticket is created under their profile. The next day, they send a WhatsApp message to follow up. Zendesk now creates a second user and your agent replies to them without realising there is a related open ticket. The customer feels ignored and has to repeat information, which slows down communication. The agent is confused and errors are likely to occur. Solving the issue now takes much longer than necessary.  \n\n\nLuckily, there is an easy way out of this.\n\n\n#### Here's how it works:\n\n\n1. A user who is already known to Zendesk sends a WhatsApp message.\n2. By default, Zendesk creates a new user profile.\n3. Merge Duplicate WhatsApp Users checks whether a user with the same phone number already exists.\n4. If a match is found, the duplicate user is merged with the existing one, thus correcting the process before any problems arise.\n5. All tickets from that person are then linked to the correct user profile, no matter where they come from.\n\n\n#### In conclusion\n\n\nMerge Duplicate WhatsApp Users makes your Zendesk setup smarter. Say goodbye to missing context and confused agents – look forward to clean user data, happy customers and better conversations!\n\n**Install now and start your free trial!**\n\n\n##### ❓ FAQ\n\n\n**What happens if the phone numbers are not formatted the same?**  \nIf the phone numbers are not formatted correctly, we need to normalise them so that searches for existing users are successful. This can easily be solved, but it does require the use of another Knots app. Fortunately, our Essential tier lets you benefit from three of our chargeable apps, so this should not prevent you from merging duplicate WhatsApp users.\n\n**Does the app handle users from other channels?**  \nNo, it only acts when a user is created as a duplicate from a WhatsApp message.\n\n\n**Will the agent be notified of the merge?**  \nNo, the merge happens quietly in the background to minimise the chance of confusion. Tickets appear as if they were created under the correct user from the start.\n\n\n**Is this a WhatsApp integration?**  \nNo, this app doesn’t connect WhatsApp to Zendesk; it only handles user management once WhatsApp has been set up.\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"### Install the app\n\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named 'Merge Duplicate Whatsapp Users', but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n\n\n### Access the app\n\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Merge Duplicate Whatsapp Users icon to the left after the Settings icon.  \n**Note**: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n\n### Create an account\n\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\n\nIf you have any questions or suggestions regarding this application, please visit our [FAQ](https://support.knots.io/hc/en-us/categories/13063340659474-Zendesk-Apps?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at **zendesk@knots.io**.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1145037.apps.zdusercontent.com/1145037/assets/1764150281-11362b4629802169a57aaeb22ce5df1f/logo-small.png","large_icon":"https://1145037.apps.zdusercontent.com/1145037/assets/1764150281-11362b4629802169a57aaeb22ce5df1f/logo.png","screenshots":["https://1145037.apps.zdusercontent.com/1145037/assets/1764150281-11362b4629802169a57aaeb22ce5df1f/screenshot-0.png","https://1145037.apps.zdusercontent.com/1145037/assets/1764150281-11362b4629802169a57aaeb22ce5df1f/screenshot-1.png","https://1145037.apps.zdusercontent.com/1145037/assets/1764150281-11362b4629802169a57aaeb22ce5df1f/screenshot-2.png"],"installation_count":6},{"id":1145102,"name":"Sunday","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3278606,"app_id":1145102,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-09T10:59:26Z","updated_at":"2025-07-09T10:59:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3311718,"app_id":1145102,"name":"closet_key","kind":"text","required":true,"position":1,"created_at":"2025-08-19T18:25:19Z","updated_at":"2025-08-19T18:25:19Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5200,"entity_id":1145102,"app_id":1145102,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-09T10:59:27.000Z","updated_at":"2025-07-09T10:59:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-09T10:59:25Z","updated_at":"2025-11-06T19:11:38Z","terms_conditions_url":null,"app_organization":{"id":7025,"name":"Sunday","email":"it@teamsunday.com","website":"https://teamsunday.com","country_code":"BE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-10-22T16:00:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-06T19:11:35Z","owner_id":269519,"author_name":"Sunday","author_email":"it@teamsunday.com","author_url":"https://teamsunday.com","short_description":"Send premium branded gifts from Zendesk to boost CSAT and recover complaints.","long_description":"\u003cp\u003eSunday lets you trigger beautifully branded customer gifts directly from Zendesk,  turning everyday support tickets into powerful loyalty moments.  \u003c/p\u003e\n\n\u003cp\u003eWhether you’re resolving a complaint, celebrating a 5-star CSAT, or winning back a frustrated customer, Sunday helps you create an emotional, on-brand experience with zero operational hassle.  \u003c/p\u003e\n\n\u003cp\u003e🎁 What you can do with Sunday:\u003cbr\u003e\u003cbr\u003e\nAutomatically send gifts from your Zendesk interface and scale amongst agents\u003cbr\u003e\u003cbr\u003e\nSurprise customers with your premium merchandise, fully personalized to your brand\u003cbr\u003e\u003cbr\u003e\nTrack redemptions, feedback, and gifting impact on CSAT and retention  \u003c/p\u003e\n\n\u003cp\u003e🎯 Perfect for:\u003cbr\u003e\u003cbr\u003e\nCustomer service \u0026amp; CX teams who want to turn ticket resolutions into moments of delight\u003cbr\u003e\u003cbr\u003e\nCSMs looking to reward loyalty, recover negative experiences, or re-engage accounts\u003cbr\u003e\u003cbr\u003e\nCompanies that care about brand, retention, and measurable customer experience\u003cbr\u003e\u003cbr\u003e\nNo dev time. No spreadsheets. Just seamless, scalable gifting that strengthens your brand — right from Zendesk.\u003cbr\u003e\n🔒 Data \u0026amp; Privacy\u003cbr\u003e\nSunday only processes the minimum customer data required to deliver gifts (e.g., recipient name, email, shipping address). All data is transmitted securely via encrypted channels (HTTPS/TLS 1.2+) and stored in GDPR-compliant data centers within the EU. Customer data is never sold, shared with unauthorized parties, or used outside the gifting workflow.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eCreate a Sunday Wardrobe account if you don’t already have one.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the Zendesk Marketplace, click Install for the app and log in to your Sunday Wardrobe account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate API token from Zendesk Admin Center.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInitialize the Zendesk integration by entering your Zendesk URL, the email address of an admin user, and an API token generated from the Zendesk Admin Center.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpon successful initialization, you will receive a token.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter this token in the installation form under the field labeled “closet_token”.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Sunday lets you trigger beautifully branded customer gifts directly from Zendesk,  turning everyday support tickets into powerful loyalty moments.  \n\nWhether you’re resolving a complaint, celebrating a 5-star CSAT, or winning back a frustrated customer, Sunday helps you create an emotional, on-brand experience with zero operational hassle.  \n\n🎁 What you can do with Sunday:  \nAutomatically send gifts from your Zendesk interface and scale amongst agents  \nSurprise customers with your premium merchandise, fully personalized to your brand  \nTrack redemptions, feedback, and gifting impact on CSAT and retention  \n\n🎯 Perfect for:  \nCustomer service \u0026 CX teams who want to turn ticket resolutions into moments of delight  \nCSMs looking to reward loyalty, recover negative experiences, or re-engage accounts  \nCompanies that care about brand, retention, and measurable customer experience  \nNo dev time. No spreadsheets. Just seamless, scalable gifting that strengthens your brand — right from Zendesk.\n🔒 Data \u0026 Privacy\nSunday only processes the minimum customer data required to deliver gifts (e.g., recipient name, email, shipping address). All data is transmitted securely via encrypted channels (HTTPS/TLS 1.2+) and stored in GDPR-compliant data centers within the EU. Customer data is never sold, shared with unauthorized parties, or used outside the gifting workflow.","raw_installation_instructions":"1. Create a Sunday Wardrobe account if you don’t already have one.  \n2. In the Zendesk Marketplace, click Install for the app and log in to your Sunday Wardrobe account.  \n3. Create API token from Zendesk Admin Center.  \n4. Initialize the Zendesk integration by entering your Zendesk URL, the email address of an admin user, and an API token generated from the Zendesk Admin Center.  \n5. Upon successful initialization, you will receive a token.  \n6. Enter this token in the installation form under the field labeled “closet_token”.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1145102.apps.zdusercontent.com/1145102/assets/1762421153-6aefcf1a3c246f458044a56cf2a8bd9e/logo-small.png","large_icon":"https://1145102.apps.zdusercontent.com/1145102/assets/1762421153-6aefcf1a3c246f458044a56cf2a8bd9e/logo.png","screenshots":["https://1145102.apps.zdusercontent.com/1145102/assets/1762421153-6aefcf1a3c246f458044a56cf2a8bd9e/screenshot-0.png","https://1145102.apps.zdusercontent.com/1145102/assets/1762421153-6aefcf1a3c246f458044a56cf2a8bd9e/screenshot-1.png","https://1145102.apps.zdusercontent.com/1145102/assets/1762421153-6aefcf1a3c246f458044a56cf2a8bd9e/screenshot-2.png"],"installation_count":2},{"id":1146883,"name":"MaskDots","state":"published","version":"3.0.3","framework_version":"2.0","parameters":[{"id":3283510,"app_id":1146883,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-15T07:00:39Z","updated_at":"2025-07-15T07:00:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3283509,"app_id":1146883,"name":"SensitiveKeywords","kind":"multiline","required":true,"position":1,"created_at":"2025-07-15T07:00:38Z","updated_at":"2025-07-15T07:00:38Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5204,"entity_id":1146883,"app_id":1146883,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-15T07:00:40.000Z","updated_at":"2025-07-15T07:00:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-15T07:00:38Z","updated_at":"2025-08-19T17:10:34Z","terms_conditions_url":null,"app_organization":{"id":6474,"name":"KEEN BEST TECHNOLOGY LIMITED","email":"contact@keenbest.com.hk","website":"www.keenbest.com.tw","country_code":"HK","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-08-19T17:10:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-08-19T17:09:35Z","owner_id":269519,"author_name":"KEENBEST","author_email":"contact@keenbest.com.hk","author_url":"https://www.keenbest.com.tw/cloud/","short_description":"Sensitive data detection \u0026 masking for Support","long_description":"\u003cp\u003eMaskDots is an intelligent data privacy app that automatically detects and masks sensitive information in your documents and systems. Built for organizations that handle confidential data, it combines advanced AI technology with user-friendly features to protect sensitive information while maintaining productivity.\u003c/p\u003e\n\n\u003ch1\u003eCore Features\u003c/h1\u003e\n\n\u003ch2\u003eSmart Detection Engine\u003c/h2\u003e\n\n\u003cp\u003eOur AI-powered system automatically identifies sensitive data across multiple categories:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFinancial information\u003c/strong\u003e - Bank accounts, credit cards, loan details\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonal identifiers\u003c/strong\u003e - Social security numbers, IDs, personal records\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIndustry-specific data\u003c/strong\u003e - Healthcare records, government documents, financial reports\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom patterns\u003c/strong\u003e - Your organization\u0026#39;s proprietary sensitive terms\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe detection engine achieves 99.2% accuracy using advanced natural language processing, ensuring reliable protection with minimal false positives.\u003c/p\u003e\n\n\u003ch2\u003eInteractive Masking\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-time protection\u003c/strong\u003e - Sensitive data is instantly masked with asterisks (***) as it\u0026#39;s detected\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVisual indicators\u003c/strong\u003e - Color-coded highlighting shows what\u0026#39;s been masked and what remains visible\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImmediate response\u003c/strong\u003e - No waiting time for masking to take effect\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSmart Learning System\u003c/h2\u003e\n\n\u003cp\u003eMaskDots continuously improves through user feedback. When you correct a masking decision, the system learns from that input and becomes more accurate for future detections, creating a self-improving privacy protection tool.\u003c/p\u003e\n\n\u003ch1\u003eTechnical Performance\u003c/h1\u003e\n\n\u003ch2\u003eSpeed \u0026amp; Reliability\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUltra-fast processing\u003c/strong\u003e - Detection happens in under 80ms (P99 response time)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eQuick updates\u003c/strong\u003e - System refreshes every 30 seconds to maintain optimal performance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBrowser-based\u003c/strong\u003e - Works directly in your web browser without external data transfers\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eEnterprise Integration\u003c/h2\u003e\n\n\u003cp\u003eBuilt on the Zendesk Sunshine API platform, MaskDots integrates seamlessly with existing workflows while maintaining enterprise-grade security and reliability.\u003c/p\u003e\n\n\u003ch1\u003ePrivacy \u0026amp; Compliance\u003c/h1\u003e\n\n\u003ch2\u003eData Security\u003c/h2\u003e\n\n\u003cp\u003eAll sensitive data processing happens within your controlled environment - no information leaves your network during masking operations.\u003c/p\u003e\n\n\u003ch2\u003eRegulatory Compliance\u003c/h2\u003e\n\n\u003cp\u003eMaskDots supports GDPR requirements, helping organizations meet international privacy standards and maintain comprehensive audit trails.\u003cbr\u003e\nWhether you\u0026#39;re protecting customer information, financial records, or proprietary business data, MaskDots provides intelligent, automated privacy protection that\u0026#39;s both powerful and easy to use.\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eSelect the Install button in the upper right of this marketplace listing.\u003c/li\u003e\n\u003cli\u003eSelect your instance if you have multiple instances.\u003c/li\u003e\n\u003cli\u003eClick Install - you\u0026#39;re all set!\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"MaskDots is an intelligent data privacy app that automatically detects and masks sensitive information in your documents and systems. Built for organizations that handle confidential data, it combines advanced AI technology with user-friendly features to protect sensitive information while maintaining productivity.\n\n# Core Features\n\n## Smart Detection Engine\n\nOur AI-powered system automatically identifies sensitive data across multiple categories:\n\n* **Financial information** - Bank accounts, credit cards, loan details\n\n* **Personal identifiers** - Social security numbers, IDs, personal records\n\n* **Industry-specific data** - Healthcare records, government documents, financial reports\n\n* **Custom patterns** - Your organization's proprietary sensitive terms\n\nThe detection engine achieves 99.2% accuracy using advanced natural language processing, ensuring reliable protection with minimal false positives.\n\n## Interactive Masking\n* **Real-time protection** - Sensitive data is instantly masked with asterisks (***) as it's detected\n\n* **Visual indicators** - Color-coded highlighting shows what's been masked and what remains visible\n\n* **Immediate response** - No waiting time for masking to take effect\n\n## Smart Learning System\nMaskDots continuously improves through user feedback. When you correct a masking decision, the system learns from that input and becomes more accurate for future detections, creating a self-improving privacy protection tool.\n\n# Technical Performance\n\n## Speed \u0026 Reliability\n* **Ultra-fast processing** - Detection happens in under 80ms (P99 response time)\n\n* **Quick updates** - System refreshes every 30 seconds to maintain optimal performance\n\n* **Browser-based** - Works directly in your web browser without external data transfers\n\n## Enterprise Integration\nBuilt on the Zendesk Sunshine API platform, MaskDots integrates seamlessly with existing workflows while maintaining enterprise-grade security and reliability.\n\n# Privacy \u0026 Compliance\n\n## Data Security\nAll sensitive data processing happens within your controlled environment - no information leaves your network during masking operations.\n\n## Regulatory Compliance\nMaskDots supports GDPR requirements, helping organizations meet international privacy standards and maintain comprehensive audit trails.\nWhether you're protecting customer information, financial records, or proprietary business data, MaskDots provides intelligent, automated privacy protection that's both powerful and easy to use.","raw_installation_instructions":"* Select the Install button in the upper right of this marketplace listing.\n* Select your instance if you have multiple instances.\n* Click Install - you're all set!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1146883.apps.zdusercontent.com/1146883/assets/1755572120-175b623e3eac9587ec3bfc99992eecf5/logo-small.png","large_icon":"https://1146883.apps.zdusercontent.com/1146883/assets/1755572120-175b623e3eac9587ec3bfc99992eecf5/logo.png","screenshots":["https://1146883.apps.zdusercontent.com/1146883/assets/1755572120-175b623e3eac9587ec3bfc99992eecf5/screenshot-0.png","https://1146883.apps.zdusercontent.com/1146883/assets/1755572120-175b623e3eac9587ec3bfc99992eecf5/screenshot-1.png","https://1146883.apps.zdusercontent.com/1146883/assets/1755572120-175b623e3eac9587ec3bfc99992eecf5/screenshot-2.png"],"installation_count":5},{"id":1147728,"name":"Universal Toolkit by LEAFWORKS","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3286043,"app_id":1147728,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-17T08:45:10Z","updated_at":"2025-07-17T08:45:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5208,"entity_id":1147728,"app_id":1147728,"amount":900,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RYPPSCcWxR53GtmV1BqAjrq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1547,"cost_type":"CostStripe","active":true,"created_at":"2025-07-17T08:45:12.000Z","updated_at":"2025-07-17T08:45:12.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-07-17T08:45:09Z","updated_at":"2025-11-19T17:40:53Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[2,7],"date_published":"2025-08-06T22:22:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","background"],"last_update_time":"2025-11-19T17:40:49Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"App Bundle for Zendesk Support to enhance agent productivity and streamline support processes by team LEAFWORKS","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eComplex support processes, fragmented communication, and confusing tickets. Sound familiar?\u003c/h2\u003e\n\n\u003cp\u003eMany companies using Zendesk face similar challenges: collaboration with various departments and external partners quickly becomes unclear. Important information is scattered across multiple tickets, standard features reach their limits, and small gaps in the user interface lead to high manual effort.\u003c/p\u003e\n\n\u003cp\u003eThis is exactly where Leafworks\u0026#39; \u003cstrong\u003eUniversal Toolkit by Leafworks\u003c/strong\u003e comes in. It combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance.\u003c/p\u003e\n\n\u003ch2\u003eThe toolkit includes the following apps:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSide Tickets Premium\u003c/strong\u003e: An enhancement of the Zendesk Side Conversations. Manage multiple communication streams via side tickets. Forward and edit messages between tickets. Define ticket templates.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttachments Manager\u003c/strong\u003e: Manage large volumes of Zendesk attachments. View and categorize them within Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeeplinks Plus\u003c/strong\u003e: Access external systems like CRM or ERP with one click, no custom integration needed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConditional Fields\u003c/strong\u003e: Show/hide ticket fields and options based on conditions in Tickets-, Organizations-, User pages, and Help Center forms.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Manager Plus\u003c/strong\u003e: Split comments into separate tickets. Merge ticket information into one. View ticket history.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRelated Tickets\u003c/strong\u003e: View related tickets based on matching custom fields like requester, order ID, customer ID, etc.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlert Wrong User\u003c/strong\u003e: Warn or prevent agents from assigning tickets to certain names or email domains.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eYour Benefits\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSave up to 50%\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nThe apps are available for $9 per agent. For a team of 10 agents, the individual apps would normally cost $173. With the Toolkit it just costs $90, saving you almost 50%.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFull Control Over Your Data\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOur apps operate entirely within the User Interface. Leafworks never has access to your data. All information stays within your Zendesk instance. GDPR? 100% compliant.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTechnical Support \u0026amp; Consulting\u003c/strong\u003e\u003cbr\u003e\nOur support team is available for any questions. For more complex needs, our consultants can assist with customized solutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScalable \u0026amp; Low-Maintenance\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOnce integrated, our apps run smoothly on your Zendesk instance — no matter your team size or ticket volume.\u003c/p\u003e\n\n\u003cp\u003e👉 A detailed overview of each app can be found in \u003ca href=\"https://support.leafworks.de/hc/en-us/sections/27900196508050-Universal-Toolkit-by-Leafworks\"\u003eHelp Center section for the Universal Toolkit\u003c/a\u003e .\u003c/p\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall app, navigate to navbar and select which apps you want to install, there you can control other apps as well.\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\n## Complex support processes, fragmented communication, and confusing tickets. Sound familiar?\r\n\r\nMany companies using Zendesk face similar challenges: collaboration with various departments and external partners quickly becomes unclear. Important information is scattered across multiple tickets, standard features reach their limits, and small gaps in the user interface lead to high manual effort.\r\n\r\nThis is exactly where Leafworks' **Universal Toolkit by Leafworks** comes in. It combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance.\r\n\r\n## The toolkit includes the following apps:\r\n\r\n- **Side Tickets Premium**: An enhancement of the Zendesk Side Conversations. Manage multiple communication streams via side tickets. Forward and edit messages between tickets. Define ticket templates.\r\n- **Attachments Manager**: Manage large volumes of Zendesk attachments. View and categorize them within Zendesk.\r\n- **Deeplinks Plus**: Access external systems like CRM or ERP with one click, no custom integration needed.\r\n- **Conditional Fields**: Show/hide ticket fields and options based on conditions in Tickets-, Organizations-, User pages, and Help Center forms.\r\n- **Ticket Manager Plus**: Split comments into separate tickets. Merge ticket information into one. View ticket history.\r\n- **Related Tickets**: View related tickets based on matching custom fields like requester, order ID, customer ID, etc.\r\n- **Alert Wrong User**: Warn or prevent agents from assigning tickets to certain names or email domains.\r\n\r\n## Your Benefits\r\n\r\n **Save up to 50%**  \r\nThe apps are available for $9 per agent. For a team of 10 agents, the individual apps would normally cost $173. With the Toolkit it just costs $90, saving you almost 50%.\r\n\r\n **Full Control Over Your Data**  \r\nOur apps operate entirely within the User Interface. Leafworks never has access to your data. All information stays within your Zendesk instance. GDPR? 100% compliant.\r\n\r\n **Technical Support \u0026 Consulting**\r\nOur support team is available for any questions. For more complex needs, our consultants can assist with customized solutions.\r\n\r\n **Scalable \u0026 Low-Maintenance**  \r\nOnce integrated, our apps run smoothly on your Zendesk instance — no matter your team size or ticket volume.\r\n\r\n👉 A detailed overview of each app can be found in [Help Center section for the Universal Toolkit](https://support.leafworks.de/hc/en-us/sections/27900196508050-Universal-Toolkit-by-Leafworks) .\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Install app, navigate to navbar and select which apps you want to install, there you can control other apps as well.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1147728.apps.zdusercontent.com/1147728/assets/1763556964-ac9f6756c5bd996c5609716890aa9979/logo-small.png","large_icon":"https://1147728.apps.zdusercontent.com/1147728/assets/1763556964-ac9f6756c5bd996c5609716890aa9979/logo.png","screenshots":["https://1147728.apps.zdusercontent.com/1147728/assets/1763556964-ac9f6756c5bd996c5609716890aa9979/screenshot-0.png","https://1147728.apps.zdusercontent.com/1147728/assets/1763556964-ac9f6756c5bd996c5609716890aa9979/screenshot-1.png","https://1147728.apps.zdusercontent.com/1147728/assets/1763556964-ac9f6756c5bd996c5609716890aa9979/screenshot-2.png"],"installation_count":2},{"id":1149680,"name":"Worktual Contact Centre","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3291461,"app_id":1149680,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-23T10:34:12Z","updated_at":"2025-07-23T10:34:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5213,"entity_id":1149680,"app_id":1149680,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-23T10:34:13.000Z","updated_at":"2025-07-23T10:34:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-23T10:34:11Z","updated_at":"2025-08-28T19:22:50Z","terms_conditions_url":null,"app_organization":{"id":6796,"name":"Worktual Limited","email":"tpiadmin@worktual.co.uk","website":"https://worktual.co.uk","country_code":"GB","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-08-25T17:53:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://worktual.co.uk/pricing/?tab=ai-contact-centre"},"location_names":["top_bar"],"last_update_time":"2025-08-28T19:22:46Z","owner_id":269519,"author_name":"Worktual Developer","author_email":"admin@worktual.co.uk","author_url":"https://worktual.co.uk","short_description":"Click-to-dial, inbound calls, and omnichannel chat inside Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e. \u003cstrong\u003eWorktual\u003c/strong\u003e is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Contact Centre as a Service (CCaaS) and AI-powered chatbots (Lukas and Lola).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorktual Contact Centre\u003c/strong\u003e for Zendesk enables reps and agents to streamline daily workflows with critical features such as click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions.\u003cbr\u003e\nThe Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins.No additional software or hardware is required for installation, maintenance, or upgrades.\u003c/p\u003e\n\n\u003cp\u003eTo use this integration, your organization must have an active Worktual account. New users can sign up here: \u003ca href=\"https://worktual.co.uk/pricing\"\u003eNew User\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch4\u003eWhy Choose Worktual Contact Centre for Zendesk:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDirect Chat :\u003c/strong\u003e Agents can initiate and respond to customer chats without leaving the Zendesk interface. This includes live chat sessions and internal collaboration, streamlining workflows and reducing resolution time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOmnichannel Chat :\u003c/strong\u003e Manage real-time conversations across multiple channels—Facebook Messenger, Instagram DMs, WhatsApp, SMS, Email, and AI-powered chatbots—directly within Zendesk. Agents can deliver consistent, seamless experiences across platforms without switching tools.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick-to-Call :\u003c/strong\u003e Agents can trigger outbound calls using Worktual Contact Centre to the customers by clicking call icon in the Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInteraction History :\u003c/strong\u003e Access a complete timeline of customer interactions—calls and chats—within Zendesk. This ensures every conversation is context-rich, leading to higher satisfaction and improved first-contact resolution.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Privacy \u0026amp; Security :\u003c/strong\u003e  Worktual is committed to safeguarding your data. All customer information is encrypted in transit and at rest using industry-standard protocols. Access is restricted to authorized personnel and controlled by role-based permissions. Worktual complies with all relevant data protection regulations, ensuring your organization’s data remains secure, private, and fully under your control.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install and Set up Worktual Contact Centre in zendesk :\u003c/h3\u003e\n\n\u003ch5\u003eRequirements :\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn active Worktual account.\u003c/li\u003e\n\u003cli\u003eAn active Zendesk account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eSteps to Set up :\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWorktual Contact Centre for Zendesk\u003c/strong\u003e may be found by logging into the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and choose the subdomain for Zendesk. It takes you to the Zendesk login screen.\u003c/li\u003e\n\u003cli\u003eEnter your Worktual agent or administrator credentials to use Zendesk support\u0026#39;s Worktual call feature.\u003c/li\u003e\n\u003cli\u003eAfter successfully completed the installatuion process .At the top right portion of the Zendesk workspace is visible to the user when they have logged in.\u003c/li\u003e\n\u003cli\u003eAfter confirming the Zendesk subdomain and logging in to their Worktual account, users click the Worktual symbol.\u003c/li\u003e\n\u003cli\u003eAfter it is finished, agents are prepared to answer or place activities from the Zendesk Workspace.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"\n\n**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**. **Worktual** is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Contact Centre as a Service (CCaaS) and AI-powered chatbots (Lukas and Lola).\n\n**Worktual Contact Centre** for Zendesk enables reps and agents to streamline daily workflows with critical features such as click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions.\nThe Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins.No additional software or hardware is required for installation, maintenance, or upgrades.\n\nTo use this integration, your organization must have an active Worktual account. New users can sign up here: [New User](https://worktual.co.uk/pricing).\n\n#### Why Choose Worktual Contact Centre for Zendesk:\n\n- **Direct Chat :** Agents can initiate and respond to customer chats without leaving the Zendesk interface. This includes live chat sessions and internal collaboration, streamlining workflows and reducing resolution time.\n- **Omnichannel Chat :** Manage real-time conversations across multiple channels—Facebook Messenger, Instagram DMs, WhatsApp, SMS, Email, and AI-powered chatbots—directly within Zendesk. Agents can deliver consistent, seamless experiences across platforms without switching tools.\n- **Click-to-Call :** Agents can trigger outbound calls using Worktual Contact Centre to the customers by clicking call icon in the Zendesk.\n- **Interaction History :** Access a complete timeline of customer interactions—calls and chats—within Zendesk. This ensures every conversation is context-rich, leading to higher satisfaction and improved first-contact resolution.\n- **Data Privacy \u0026 Security :**  Worktual is committed to safeguarding your data. All customer information is encrypted in transit and at rest using industry-standard protocols. Access is restricted to authorized personnel and controlled by role-based permissions. Worktual complies with all relevant data protection regulations, ensuring your organization’s data remains secure, private, and fully under your control.","raw_installation_instructions":"\n\n### How to Install and Set up Worktual Contact Centre in zendesk :\n\n##### Requirements :\n- An active Worktual account.\n- An active Zendesk account.\n\n##### Steps to Set up :\n\n- **Worktual Contact Centre for Zendesk** may be found by logging into the Zendesk Marketplace.\n- Click **Install** and choose the subdomain for Zendesk. It takes you to the Zendesk login screen.\n- Enter your Worktual agent or administrator credentials to use Zendesk support's Worktual call feature.\n- After successfully completed the installatuion process .At the top right portion of the Zendesk workspace is visible to the user when they have logged in.\n- After confirming the Zendesk subdomain and logging in to their Worktual account, users click the Worktual symbol.\n- After it is finished, agents are prepared to answer or place activities from the Zendesk Workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1149680.apps.zdusercontent.com/1149680/assets/1756268896-702fc7a6f4a73e0bdc51a3966d509a78/logo-small.png","large_icon":"https://1149680.apps.zdusercontent.com/1149680/assets/1756268896-702fc7a6f4a73e0bdc51a3966d509a78/logo.png","screenshots":["https://1149680.apps.zdusercontent.com/1149680/assets/1756268896-702fc7a6f4a73e0bdc51a3966d509a78/screenshot-0.png","https://1149680.apps.zdusercontent.com/1149680/assets/1756268896-702fc7a6f4a73e0bdc51a3966d509a78/screenshot-1.png","https://1149680.apps.zdusercontent.com/1149680/assets/1756268896-702fc7a6f4a73e0bdc51a3966d509a78/screenshot-2.png"],"installation_count":2},{"id":1149959,"name":"Bulk Edit Users \u0026 Organizations","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3292345,"app_id":1149959,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-24T03:12:37Z","updated_at":"2025-07-24T03:12:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5216,"entity_id":1149959,"app_id":1149959,"amount":50,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RoDWGBq13Pgax7DvaV3MLND","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QE2J7Bq13Pgax7D","cost_id":1548,"cost_type":"CostStripe","active":true,"created_at":"2025-07-24T03:12:38.000Z","updated_at":"2025-07-24T03:12:38.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-07-24T03:12:36Z","updated_at":"2026-06-23T19:58:15Z","terms_conditions_url":"https://gravity.cx/terms","app_organization":{"id":3049,"name":"Gravity CX","email":"customerdelight@gravitycx.cx","website":"https://gravity.cx?utm_source=zendesk-partner-page","country_code":"AU","stripe_account_id":"acct_1QE2J7Bq13Pgax7D","state":"published"},"locations":[2],"date_published":"2025-08-07T17:58:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-06-23T19:58:08Z","owner_id":269519,"author_name":"Gravity CX","author_email":"support@gravity.cx","author_url":"https://gravity.cx","short_description":"Bulk edit or delete end users and organizations (up to 50,000 records), with advanced filtering and CSV export.","long_description":"\u003cp\u003e\u003cimg src=\"https://gravity.cx/hubfs/Bulk%20Edit%20User%20App/bulk-user-gif.gif\" alt=\"Bulk Edit User\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eStreamline Your Zendesk User Management\u003c/h3\u003e\n\n\u003cp\u003eGravity CX\u0026#39;s Bulk Edit Users \u0026amp; Organizations app transforms how you manage large numbers of end users and organizations in Zendesk. This powerful tool enables administrators to efficiently perform bulk operations through an intuitive interface, saving hours of manual work while ensuring data consistency across your user and organization database. Export users or organizations to CSV at any time for external analysis or backup.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Filtering\u003c/strong\u003e: Find users quickly with multiple filter criteria including name, email, organization, tags, and custom fields\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk Editing\u003c/strong\u003e: Update multiple users simultaneously - assign companies, manage organizations, manage tags, and modify custom field values in one operation\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompany Management\u003c/strong\u003e: Easily assign or reassign users to different companies in bulk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrganization Management\u003c/strong\u003e: Bulk edit and manage user organizations efficiently\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser \u0026amp; Organization Deletion\u003c/strong\u003e: Safely delete multiple users or organization in bulk operations\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTag Operations\u003c/strong\u003e: Add, remove, or replace tags across multiple users efficiently\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Field Support\u003c/strong\u003e: Update any custom user field values for multiple users at once\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCSV Export\u003c/strong\u003e: Export user or organization data to CSV format for external analysis or backup\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Friendly Interface\u003c/strong\u003e: Clean, intuitive design that makes bulk operations simple and error-free\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePerfect For\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer success teams managing large user bases\u003c/li\u003e\n\u003cli\u003eAdministrators performing regular user maintenance\u003c/li\u003e\n\u003cli\u003eData migration and cleanup projects\u003c/li\u003e\n\u003cli\u003eUser organization and categorization tasks\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eLimitations\u003c/h3\u003e\n\n\u003cp\u003eThis app supports Zendesk instances with up to \u003cstrong\u003e50,000 users\u003c/strong\u003e and \u003cstrong\u003e50,000 organizations\u003c/strong\u003e. If your instance exceeds either limit, the app will display a notice instead of loading that data. For help managing data at higher volumes, contact us at hello@gravity.cx.\u003c/p\u003e\n\n\u003ch3\u003eAbout Gravity CX\u003c/h3\u003e\n\n\u003cp\u003eGravity CX specializes in creating powerful Zendesk integrations that streamline customer support operations. Our solutions are designed to enhance productivity and improve data management workflows for support teams of all sizes.\u003c/p\u003e\n\n\u003cp\u003eGet started today and transform your Zendesk user management experience with our reliable bulk editing solution.\u003c/p\u003e\n\n\u003cp\u003eRead our \u003ca href=\"https://gravity.cx/about-gravity-cx/privacy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eNavigate to the app in your Zendesk admin panel\u003c/li\u003e\n\u003cli\u003eStart filtering and editing your end users immediately\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"![Bulk Edit User](https://gravity.cx/hubfs/Bulk%20Edit%20User%20App/bulk-user-gif.gif)\n\n### Streamline Your Zendesk User Management\n\nGravity CX's Bulk Edit Users \u0026 Organizations app transforms how you manage large numbers of end users and organizations in Zendesk. This powerful tool enables administrators to efficiently perform bulk operations through an intuitive interface, saving hours of manual work while ensuring data consistency across your user and organization database. Export users or organizations to CSV at any time for external analysis or backup.\n\n### Key Features\n\n* **Advanced Filtering**: Find users quickly with multiple filter criteria including name, email, organization, tags, and custom fields\n* **Bulk Editing**: Update multiple users simultaneously - assign companies, manage organizations, manage tags, and modify custom field values in one operation\n* **Company Management**: Easily assign or reassign users to different companies in bulk\n* **Organization Management**: Bulk edit and manage user organizations efficiently\n* **User \u0026 Organization Deletion**: Safely delete multiple users or organization in bulk operations\n* **Tag Operations**: Add, remove, or replace tags across multiple users efficiently\n* **Custom Field Support**: Update any custom user field values for multiple users at once\n* **CSV Export**: Export user or organization data to CSV format for external analysis or backup\n* **User-Friendly Interface**: Clean, intuitive design that makes bulk operations simple and error-free\n\n### Perfect For\n\n* Customer success teams managing large user bases\n* Administrators performing regular user maintenance\n* Data migration and cleanup projects\n* User organization and categorization tasks\n\n### Limitations\n\nThis app supports Zendesk instances with up to **50,000 users** and **50,000 organizations**. If your instance exceeds either limit, the app will display a notice instead of loading that data. For help managing data at higher volumes, contact us at hello@gravity.cx.\n\n### About Gravity CX\n\nGravity CX specializes in creating powerful Zendesk integrations that streamline customer support operations. Our solutions are designed to enhance productivity and improve data management workflows for support teams of all sizes.\n\nGet started today and transform your Zendesk user management experience with our reliable bulk editing solution.\n\nRead our [Privacy Policy](https://gravity.cx/about-gravity-cx/privacy/).","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace\n2. Navigate to the app in your Zendesk admin panel\n3. 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By leveraging customizable rules and triggers, the app ensures that tickets are automatically assigned to the appropriate requester or agent, reducing manual effort and improving workflow efficiency.\u003c/p\u003e\n\n\u003cp\u003eHow It Works:\u003cbr\u003e\nThe app operates by allowing administrators to create and manage assignment rules directly within the Zendesk interface. These rules are processed automatically whenever the app is open and active in your browser. If your browser is closed or refreshed, you will need to manually reopen the app to resume automated rule processing.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003cbr\u003e\n- Automated Ticket Assignment: Automatically assigns requesters or agents to new tickets based on your custom rules.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCustomizable Rules Engine: Create, edit, and manage assignment rules tailored to your team\u0026#39;s workflow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReal-Time Processing: Rules are executed in real-time while the app is open, ensuring immediate ticket routing.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI Integration: Utilizes Zendesk\u0026#39;s API to read ticket data, update ticket fields, and perform assignments securely and efficiently.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePersistent Storage: Stores your custom rules and settings securely, ensuring your configurations are retained between sessions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser-Friendly Interface: Intuitive UI for managing rules, monitoring activity, and viewing assignment logs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNotifications: Receive real-time updates and notifications on ticket assignments and rule executions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eImportant Usage Note:\u003cbr\u003e\nFor the automation to function, the app must be manually opened in your Zendesk workspace. If your browser session ends (e.g., browser is closed or refreshed), you must reopen the app to reactivate the automation. This ensures your rules continue to run as intended.\u003c/p\u003e\n\n\u003cp\u003eSecurity \u0026amp; Privacy:\u003cbr\u003e\nAll API calls are securely authenticated using your Zendesk credentials.\u003cbr\u003e\nYour assignment rules and settings are stored securely and are only accessible to authorized users within your Zendesk account.\u003cbr\u003e\nThe app does not access or store any customer data beyond what is necessary for ticket assignment.\u003c/p\u003e\n\n\u003cp\u003eBenefits:\u003cbr\u003e\n- Save time and reduce manual errors in ticket assignment\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eImprove accuracy and consistency in ticket routing\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnhance team productivity and response times\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMaintain full control over assignment logic and automation\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIdeal For:\u003cbr\u003e\nSupport teams and administrators seeking to automate ticket assignment, streamline workflows, and deliver faster, more reliable customer service within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eNeed any help?\u003cbr\u003e\nWe\u0026#39;ve got your back. Our support team is always available to help you install, set up, and customize Change Requester by ZENCLAB. Just reach out at contact@zenclab.com with any questions—we\u0026#39;re here to help you get the most out of your automation.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to install within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eIn the Zendesk navigation menu, click on the app icon to open the Change Requester by ZENCLAB app.\u003c/p\u003e\n\n\u003cp\u003eUse the drag-and-drop interface to create automation rules that will automatically change ticket requesters based on your custom criteria.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions or need assistance with the installation or setting up, please get in touch with us at contact@zenclab.com. 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If your browser is closed or refreshed, you will need to manually reopen the app to resume automated rule processing.\n\nKey Features:\n- Automated Ticket Assignment: Automatically assigns requesters or agents to new tickets based on your custom rules.\n\n- Customizable Rules Engine: Create, edit, and manage assignment rules tailored to your team's workflow.\n\n- Real-Time Processing: Rules are executed in real-time while the app is open, ensuring immediate ticket routing.\n\n- API Integration: Utilizes Zendesk's API to read ticket data, update ticket fields, and perform assignments securely and efficiently.\n\n- Persistent Storage: Stores your custom rules and settings securely, ensuring your configurations are retained between sessions.\n\n- User-Friendly Interface: Intuitive UI for managing rules, monitoring activity, and viewing assignment logs.\n\n- Notifications: Receive real-time updates and notifications on ticket assignments and rule executions.\n\nImportant Usage Note:\nFor the automation to function, the app must be manually opened in your Zendesk workspace. If your browser session ends (e.g., browser is closed or refreshed), you must reopen the app to reactivate the automation. This ensures your rules continue to run as intended.\n\nSecurity \u0026 Privacy:\nAll API calls are securely authenticated using your Zendesk credentials.\nYour assignment rules and settings are stored securely and are only accessible to authorized users within your Zendesk account.\nThe app does not access or store any customer data beyond what is necessary for ticket assignment.\n\nBenefits:\n- Save time and reduce manual errors in ticket assignment\n\n- Improve accuracy and consistency in ticket routing\n\n- Enhance team productivity and response times\n\n- Maintain full control over assignment logic and automation\n\nIdeal For:\nSupport teams and administrators seeking to automate ticket assignment, streamline workflows, and deliver faster, more reliable customer service within Zendesk.\n\nNeed any help?\nWe've got your back. Our support team is always available to help you install, set up, and customize Change Requester by ZENCLAB. Just reach out at contact@zenclab.com with any questions—we're here to help you get the most out of your automation.","raw_installation_instructions":"Simply click the install button to install within Zendesk.\n\nIn the Zendesk navigation menu, click on the app icon to open the Change Requester by ZENCLAB app.\n\nUse the drag-and-drop interface to create automation rules that will automatically change ticket requesters based on your custom criteria.\n\nIf you have any questions or need assistance with the installation or setting up, please get in touch with us at contact@zenclab.com. 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Once approved, your customized report will arrive in minutes.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eFrequently Asked Questions (FAQ)\u003c/h1\u003e\n\n\u003ch3\u003eHow do I pay for reports?\u003c/h3\u003e\n\n\u003cp\u003eSimply enter your credit card details when running your first report.\u003c/p\u003e\n\n\u003cp\u003eFuture reports are quoted based on ticket content. Approve the quote to receive your report instantly.\u003c/p\u003e\n\n\u003cp\u003eNo pricing plans or agent-based fees - just pay per report.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHow much does a report cost?\u003c/h3\u003e\n\n\u003cp\u003ePricing is based on the size of the data used to generate the report. You will get a quote each time, before you agree on the payment.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHow many tickets can the app analyze?\u003c/h3\u003e\n\n\u003cp\u003eThere is \u003cstrong\u003eno limit\u003c/strong\u003e. The app is fully scalable and capable of processing any ticket volume.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat about data security?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSecure analysis using \u003cstrong\u003eClaude AI by Anthropic\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eData deleted immediately after analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets are \u003cstrong\u003enever used for AI model training\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor data security questions, contact: support@infinitehooray.com\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eIs the report reliable?\u003c/h3\u003e\n\n\u003cp\u003eAbsolutely.\u003c/p\u003e\n\n\u003cp\u003eWe have extensively tested the app with \u003cstrong\u003ehundreds of reports for large-scale clients\u003c/strong\u003e managing thousands of weekly tickets.\u003c/p\u003e\n\n\u003cp\u003eCustomers consistently report improvements in:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAgent training\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer insight extraction\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMarket trend exploration\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer satisfaction analysis\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eData Disclosure \u0026amp; Privacy Notice\u003c/h1\u003e\n\n\u003cp\u003eAs required under the Zendesk Developer Terms, this notice explains what data the \u003cstrong\u003eWhat’s Your Problem? (WYP)\u003c/strong\u003e app accesses, how it is processed, and for what specific purposes.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e1. Data Accessed\u003c/h2\u003e\n\n\u003cp\u003eWhen a customer initiates an analysis, the WYP app processes Zendesk ticket data that the customer explicitly selects for evaluation. This may include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket content (subject, description, comments)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMetadata (tags, ticket fields, timestamps, group/organization references)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStructural support data required for analysis and reporting\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWYP does not access data beyond what is required for the requested analysis.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e2. Purpose of Processing\u003c/h2\u003e\n\n\u003cp\u003eThe accessed data is used solely to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eNormalize and structure ticket data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemove or redact personal identifiers\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePerform thematic and operational analysis\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate aggregated reports and insights\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduce a final structured output (e.g., HTML/PDF reports)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe purpose of processing is strictly limited to generating actionable support insights for the customer.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e3. Data Transformation \u0026amp; Storage\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket data is temporarily uploaded to secure \u003cstrong\u003eEuropean AWS (Amazon Web Services) S3 infrastructure\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe data is transformed into a normalized format\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring normalization, \u003cstrong\u003epersonal identifiers are removed or redacted\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe original raw ticket data is \u003cstrong\u003edeleted after processing is complete\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnly processed, anonymized, and aggregated data required for reporting is retained\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo raw ticket data is stored long-term.\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e4. Hosting \u0026amp; Infrastructure\u003c/h2\u003e\n\n\u003cp\u003eAll infrastructure is hosted within the \u003cstrong\u003eEuropean Union using AWS European data centers\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eAI processing is performed exclusively using \u003cstrong\u003eEuropean-hosted AWS services\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eThe AI services used:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDo \u003cstrong\u003enot train on customer data\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDo \u003cstrong\u003enot store customer data\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDo \u003cstrong\u003enot learn from customer-provided data\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCustomer data is \u003cstrong\u003enever used to improve foundation models.\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e5. Data Sharing\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eData is \u003cstrong\u003enot sold, shared, or transferred to third parties\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo external analytics providers are used\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo advertising networks are involved\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData processing is strictly limited to infrastructure providers required to operate the service (\u003cstrong\u003eAWS\u003c/strong\u003e).\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e6. Data Retention\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRaw ticket data is deleted shortly after normalization and report generation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAnonymized and aggregated outputs are retained only as required to provide the final report and allow customer access\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomers may request deletion of processed outputs\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e7. Security\u003c/h2\u003e\n\n\u003cp\u003eWYP follows industry best practices for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecure transport (TLS encryption)\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecure storage\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess control and least-privilege infrastructure\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIsolated job-based processing\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the \u003cstrong\u003eWhat\u0026#39;s Your Problem\u003c/strong\u003e app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter installation, open any Zendesk Support page and look for the \u003cstrong\u003eWhat\u0026#39;s Your Problem\u003c/strong\u003e icon in the \u003cstrong\u003eleft navigation bar\u003c/strong\u003e (the vertical icon strip on the left side of your agent interface). Click the icon to open the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app opens in a full-page view. Use the filters to define the scope of your report:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDate range\u003c/strong\u003e: choose a preset (last week, last month, last year) or set a custom range.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket fields, customer fields, or tags\u003c/strong\u003e: narrow the report to a specific segment (for example, tickets tagged \u003ccode\u003eVIP\u003c/code\u003e).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInsights to include\u003c/strong\u003e: pick from the available report sections (Executive Summary, Top 10 Issues, Sentiment Analysis, etc.).\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eGet Quote\u003c/strong\u003e. The app calculates a price based on the size of the data and shows you the quote before any charge is made.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFirst-run only\u003c/strong\u003e: enter your credit card details when prompted. Subsequent reports reuse the saved card.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eApprove the quote. The report is generated within minutes and delivered to the email address associated with your Zendesk agent account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eRequired Settings\u003c/h2\u003e\n\n\u003cp\u003eNo extra configuration is required after install. The app uses your signed Zendesk agent identity. Billing details (card on file, invoices) are managed inside the app under the account menu.\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eIf you run into any issues, contact us at \u003ca href=\"mailto:support@infinitehooray.com\"\u003esupport@infinitehooray.com\u003c/a\u003e or visit \u003ca href=\"https://www.infinitehooray.com\"\u003ewww.infinitehooray.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# About Infinite Hooray\n\n**Infinite Hooray** is a European-based company specializing in customer service management for international brands and IT development for global enterprises.\n\nOur core focus is **developing Zendesk apps and providing expert Zendesk consulting services.**\n\nVisit: https://www.infinitehooray.com\n\n---\n\n## What is your problem, Customer Service Manager?\n\nSorry for the provocative headline - but it's a question most customer service managers have asked themselves, especially when trying to uncover insights hidden deep within Zendesk tickets. Traditional reporting tools using ticket fields and tags can offer valuable information but often miss the nuanced details crucial for driving real improvements.\n\nThe AI-powered **\"What is your problem\"** app solves this by providing deep, actionable insights directly from your tickets.\n\nWhether analyzing tickets from the past week, month, or even year, the app equips you with both predefined insights and the flexibility to explore specific issues relevant to your organization.\n\n---\n\n## Get Answers to Specific Questions\n\nDive deeper by asking custom questions directly within the app - such as:\n\n\u003e \"How did our customers react to the issue with the green T-shirt fading after washing?\"\n\nInstantly receive detailed analyses tailored to your exact queries.\n\n---\n\n## Out-of-the-box Insights Include\n\n\n\n- **Executive Summary**: Gain instant clarity with a concise overview of key findings.\n\n- **Top 10 Issues Overview**: Quickly pinpoint and prioritize critical customer concerns.\n\n- **Customer Sentiment Analysis**: Understand customer emotions at scale.\n\n- **Issue Trend Identification**: Proactively spot emerging issues and trends.\n\n- **Purchase Signal Analysis**: Detect customers showing buying intent and evaluate your agents’ responsiveness.\n\n- **Agent Performance Evaluation**: Measure agent effectiveness in resolving issues and delivering quality responses.\n\n- **Notable Agent Feedback**: Highlight agents receiving consistent praise or frequent complaints.\n\n- **Tickets for Escalation**: Clearly identify tickets requiring management attention.\n\nEach insight links directly to specific ticket numbers, making follow-up seamless.\n\n---\n\n## Flexible Filtering Options\n\nFilter reports effortlessly using ticket fields, customer fields, or tags.\n\nFor example, applying a **VIP tag filter** generates reports exclusively on tickets marked as **\"VIP.\"**\n\n---\n\n## Structured Insights from Your Customers\n\nEmpower your decision-making with structured, data-driven insights.\n\nWith the **\"What is your problem\"** app, you'll become the service manager equipped to provide valuable customer and market insights to your organization.\n\n---\n\n## Transparent Pricing - Pay as You Go\n\nNo surprises or hidden fees.\n\nSimply define your report criteria and receive an immediate quote based on ticket content. Once approved, your customized report will arrive in minutes.\n\n---\n\n# Frequently Asked Questions (FAQ)\n\n### How do I pay for reports?\n\nSimply enter your credit card details when running your first report.\n\nFuture reports are quoted based on ticket content. Approve the quote to receive your report instantly.\n\nNo pricing plans or agent-based fees - just pay per report.\n\n---\n\n### How much does a report cost?\n\nPricing is based on the size of the data used to generate the report. You will get a quote each time, before you agree on the payment.\n\n---\n\n### How many tickets can the app analyze?\n\nThere is **no limit**. The app is fully scalable and capable of processing any ticket volume.\n\n---\n\n### What about data security?\n\n\n\n- Secure analysis using **Claude AI by Anthropic**\n\n- Data deleted immediately after analysis\n\n- Tickets are **never used for AI model training**\n\nFor data security questions, contact: support@infinitehooray.com\n\n---\n\n### Is the report reliable?\n\nAbsolutely.\n\nWe have extensively tested the app with **hundreds of reports for large-scale clients** managing thousands of weekly tickets.\n\nCustomers consistently report improvements in:\n\n\n\n- Agent training\n\n- Customer insight extraction\n\n- Market trend exploration\n\n- Customer satisfaction analysis\n\n---\n\n# Data Disclosure \u0026 Privacy Notice\n\nAs required under the Zendesk Developer Terms, this notice explains what data the **What’s Your Problem? (WYP)** app accesses, how it is processed, and for what specific purposes.\n\n---\n\n## 1. Data Accessed\n\nWhen a customer initiates an analysis, the WYP app processes Zendesk ticket data that the customer explicitly selects for evaluation. This may include:\n\n\n\n- Ticket content (subject, description, comments)\n\n- Metadata (tags, ticket fields, timestamps, group/organization references)\n\n- Structural support data required for analysis and reporting\n\nWYP does not access data beyond what is required for the requested analysis.\n\n---\n\n## 2. Purpose of Processing\n\nThe accessed data is used solely to:\n\n\n\n- Normalize and structure ticket data\n\n- Remove or redact personal identifiers\n\n- Perform thematic and operational analysis\n\n- Generate aggregated reports and insights\n\n- Produce a final structured output (e.g., HTML/PDF reports)\n\nThe purpose of processing is strictly limited to generating actionable support insights for the customer.\n\n---\n\n## 3. Data Transformation \u0026 Storage\n\n\n\n- Ticket data is temporarily uploaded to secure **European AWS (Amazon Web Services) S3 infrastructure**\n\n- The data is transformed into a normalized format\n\n- During normalization, **personal identifiers are removed or redacted**\n\n- The original raw ticket data is **deleted after processing is complete**\n\n- Only processed, anonymized, and aggregated data required for reporting is retained\n\n**No raw ticket data is stored long-term.**\n\n---\n\n## 4. Hosting \u0026 Infrastructure\n\nAll infrastructure is hosted within the **European Union using AWS European data centers**.\n\nAI processing is performed exclusively using **European-hosted AWS services**.\n\nThe AI services used:\n\n\n\n- Do **not train on customer data**\n\n- Do **not store customer data**\n\n- Do **not learn from customer-provided data**\n\nCustomer data is **never used to improve foundation models.**\n\n---\n\n## 5. Data Sharing\n\n\n\n- Data is **not sold, shared, or transferred to third parties**\n\n- No external analytics providers are used\n\n- No advertising networks are involved\n\nData processing is strictly limited to infrastructure providers required to operate the service (**AWS**).\n\n---\n\n## 6. Data Retention\n\n\n\n- Raw ticket data is deleted shortly after normalization and report generation\n\n- Anonymized and aggregated outputs are retained only as required to provide the final report and allow customer access\n\n- Customers may request deletion of processed outputs\n\n---\n\n## 7. Security\n\nWYP follows industry best practices for:\n\n\n\n- **Secure transport (TLS encryption)**\n\n- **Secure storage**\n\n- **Access control and least-privilege infrastructure**\n\n- **Isolated job-based processing**","raw_installation_instructions":"## Getting Started\n\n1. Install the **What's Your Problem** app from the Zendesk Marketplace.\n\n2. After installation, open any Zendesk Support page and look for the **What's Your Problem** icon in the **left navigation bar** (the vertical icon strip on the left side of your agent interface). Click the icon to open the app.\n\n3. The app opens in a full-page view. Use the filters to define the scope of your report:\n\n\n\n- **Date range**: choose a preset (last week, last month, last year) or set a custom range.\n\n- **Ticket fields, customer fields, or tags**: narrow the report to a specific segment (for example, tickets tagged `VIP`).\n\n- **Insights to include**: pick from the available report sections (Executive Summary, Top 10 Issues, Sentiment Analysis, etc.).\n\n4. Click **Get Quote**. The app calculates a price based on the size of the data and shows you the quote before any charge is made.\n\n5. **First-run only**: enter your credit card details when prompted. Subsequent reports reuse the saved card.\n\n6. Approve the quote. The report is generated within minutes and delivered to the email address associated with your Zendesk agent account.\n\n## Required Settings\n\nNo extra configuration is required after install. The app uses your signed Zendesk agent identity. Billing details (card on file, invoices) are managed inside the app under the account menu.\n\n## Support\n\nIf you run into any issues, contact us at [support@infinitehooray.com](mailto:support@infinitehooray.com) or visit [www.infinitehooray.com](https://www.infinitehooray.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1150358.apps.zdusercontent.com/1150358/assets/1777981661-e1373a3f4f5265dd7b8001ad85c02226/logo-small.png","large_icon":"https://1150358.apps.zdusercontent.com/1150358/assets/1777981661-e1373a3f4f5265dd7b8001ad85c02226/logo.png","screenshots":["https://1150358.apps.zdusercontent.com/1150358/assets/1777981661-e1373a3f4f5265dd7b8001ad85c02226/screenshot-0.png","https://1150358.apps.zdusercontent.com/1150358/assets/1777981661-e1373a3f4f5265dd7b8001ad85c02226/screenshot-1.png","https://1150358.apps.zdusercontent.com/1150358/assets/1777981661-e1373a3f4f5265dd7b8001ad85c02226/screenshot-2.png"],"installation_count":0},{"id":1150503,"name":"HelloSend","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3294094,"app_id":1150503,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-25T14:40:52Z","updated_at":"2025-07-25T14:40:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3294092,"app_id":1150503,"name":"integId","kind":"hidden","required":false,"position":1,"created_at":"2025-07-25T14:40:52Z","updated_at":"2025-07-25T14:40:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3294093,"app_id":1150503,"name":"hash","kind":"hidden","required":false,"position":2,"created_at":"2025-07-25T14:40:52Z","updated_at":"2025-07-25T14:40:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5220,"entity_id":1150503,"app_id":1150503,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-25T14:40:54.000Z","updated_at":"2025-07-25T14:40:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-25T14:40:51Z","updated_at":"2025-08-20T18:05:16Z","terms_conditions_url":null,"app_organization":{"id":4918,"name":"HelloSend ( OAppS Technologies Private Ltd )","email":"assist@hellosend.com","website":"www.hellosend.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[2,3,5,7,1],"date_published":"2025-08-15T18:30:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.hellosend.com/pricing"},"location_names":["nav_bar","ticket_sidebar","user_sidebar","background","top_bar"],"last_update_time":"2025-08-20T18:05:12Z","owner_id":269519,"author_name":"HelloSend","author_email":"assist@hellosend.com","author_url":"https://www.hellosend.com","short_description":"SMS, Call \u0026 WhatsApp for Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing/\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eSMS, WhatsApp \u0026amp; Calling – Seamlessly Inside Zendesk\u003c/h3\u003e\n\n\u003cp\u003eHelloSend is a unified customer communication platform built for modern teams. We help businesses streamline conversations across SMS, WhatsApp, and voice — all from one place. Trusted by growing teams worldwide, HelloSend simplifies messaging with powerful automation and deep CRM integrations.\u003c/p\u003e\n\n\u003cp\u003eWith the HelloSend app for Zendesk, your support, sales, and service teams can manage real-time conversations directly from tickets — without switching tools.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend \u0026amp; receive SMS and WhatsApp messages from Zendesk tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSupports both Meta WhatsApp Business and Mobile WhatsApp (QR-based)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMake and receive voice calls with automatic ticket logging and call recording\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnified Shared Inbox for real-time collaboration across your team\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRole-Based Access Control (RBAC) to manage access by user role\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eView complete conversation history for better ticket context\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEasy setup with Twilio or RingCentral — no developer required\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eISO 27001 \u0026amp; SOC 2 certified for enterprise-grade security and compliance\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe make it easy to centralize all customer conversations inside Zendesk, automate follow-ups, and give every team member the full context they need — across SMS, WhatsApp, and voice.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eStart your free trial\u003c/strong\u003e and bring SMS, WhatsApp, and calling into Zendesk — the smart way to connect with your customers.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eHelloSend only processes customer data necessary to provide messaging and communication services inside Zendesk. All message content, call records, and metadata are securely transmitted and stored using enterprise-grade encryption. Data is never shared with unauthorized third parties and is handled in compliance with ISO 27001 and SOC 2 standards to ensure it is not misused or exposed to unauthorized access.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the HelloSend App in Zendesk\u003c/li\u003e\n\u003cli\u003eSearch “SMS, Call \u0026amp; WhatsApp for Zendesk” in the Zendesk Marketplace. Click Install and complete the authorization.\u003c/li\u003e\n\u003cli\u003eConnect Your Messaging Channels\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSMS Setup:\u003cbr\u003e\nUse your existing Twilio or RingCentral account. Log in, copy your Account SID and Auth Token, and paste them into HelloSend to authorize SMS messaging.\u003c/p\u003e\n\n\u003cp\u003eWhatsApp Setup:\u003cbr\u003e\n- Mobile WhatsApp: Open HelloSend and connect by scanning the QR code using your WhatsApp mobile app.\u003cbr\u003e\n- Meta WhatsApp: Connect via your Facebook Business account for API-based messaging.\u003c/p\u003e\n\n\u003cp\u003eVoice Call Setup (Twilio Only):\u003cbr\u003e\nLog in to Twilio, copy your Account SID and Auth Token, and authorize in HelloSend. Voice call support is limited to Twilio.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eStart Messaging or Calling from Tickets\nOpen any Zendesk ticket and use the HelloSend panel to send SMS, WhatsApp messages, or initiate Twilio voice calls. All activity is logged automatically in the ticket for full visibility.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing/**\n\n### SMS, WhatsApp \u0026 Calling – Seamlessly Inside Zendesk\n\nHelloSend is a unified customer communication platform built for modern teams. We help businesses streamline conversations across SMS, WhatsApp, and voice — all from one place. Trusted by growing teams worldwide, HelloSend simplifies messaging with powerful automation and deep CRM integrations.\n\nWith the HelloSend app for Zendesk, your support, sales, and service teams can manage real-time conversations directly from tickets — without switching tools.\n\n* Send \u0026 receive SMS and WhatsApp messages from Zendesk tickets  \n* Supports both Meta WhatsApp Business and Mobile WhatsApp (QR-based)  \n* Make and receive voice calls with automatic ticket logging and call recording  \n* Unified Shared Inbox for real-time collaboration across your team  \n* Role-Based Access Control (RBAC) to manage access by user role  \n* View complete conversation history for better ticket context  \n* Easy setup with Twilio or RingCentral — no developer required  \n* ISO 27001 \u0026 SOC 2 certified for enterprise-grade security and compliance\n\nWe make it easy to centralize all customer conversations inside Zendesk, automate follow-ups, and give every team member the full context they need — across SMS, WhatsApp, and voice.  \n**Start your free trial** and bring SMS, WhatsApp, and calling into Zendesk — the smart way to connect with your customers.\n\n### Data Disclosure\nHelloSend only processes customer data necessary to provide messaging and communication services inside Zendesk. All message content, call records, and metadata are securely transmitted and stored using enterprise-grade encryption. Data is never shared with unauthorized third parties and is handled in compliance with ISO 27001 and SOC 2 standards to ensure it is not misused or exposed to unauthorized access.","raw_installation_instructions":"1. Install the HelloSend App in Zendesk\n- Search “SMS, Call \u0026 WhatsApp for Zendesk” in the Zendesk Marketplace. Click Install and complete the authorization.\n2. Connect Your Messaging Channels\n\nSMS Setup:\nUse your existing Twilio or RingCentral account. Log in, copy your Account SID and Auth Token, and paste them into HelloSend to authorize SMS messaging.\n\nWhatsApp Setup:\n- Mobile WhatsApp: Open HelloSend and connect by scanning the QR code using your WhatsApp mobile app.\n- Meta WhatsApp: Connect via your Facebook Business account for API-based messaging.\n\nVoice Call Setup (Twilio Only):\nLog in to Twilio, copy your Account SID and Auth Token, and authorize in HelloSend. Voice call support is limited to Twilio.\n\n3. Start Messaging or Calling from Tickets\nOpen any Zendesk ticket and use the HelloSend panel to send SMS, WhatsApp messages, or initiate Twilio voice calls. All activity is logged automatically in the ticket for full visibility.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1150503.apps.zdusercontent.com/1150503/assets/1755671694-e387b378f1714a9e759a2f87db5f56da/logo-small.png","large_icon":"https://1150503.apps.zdusercontent.com/1150503/assets/1755671694-e387b378f1714a9e759a2f87db5f56da/logo.png","screenshots":["https://1150503.apps.zdusercontent.com/1150503/assets/1755671694-e387b378f1714a9e759a2f87db5f56da/screenshot-0.png","https://1150503.apps.zdusercontent.com/1150503/assets/1755671694-e387b378f1714a9e759a2f87db5f56da/screenshot-1.png","https://1150503.apps.zdusercontent.com/1150503/assets/1755671694-e387b378f1714a9e759a2f87db5f56da/screenshot-2.png"],"installation_count":10},{"id":1151206,"name":"Send Self-Service","state":"published","version":"1.0.8","framework_version":"2.0","parameters":[{"id":3295534,"app_id":1151206,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-07-28T20:07:47Z","updated_at":"2025-07-28T20:07:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5222,"entity_id":1151206,"app_id":1151206,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-07-28T20:07:49.000Z","updated_at":"2025-07-28T20:07:49.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-07-28T20:07:47Z","updated_at":"2025-12-09T20:02:53Z","terms_conditions_url":null,"app_organization":{"id":7044,"name":"Callvu","email":"support@callvu.com","website":"https://callvu.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-09-30T15:59:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://callvu.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-09T20:02:50Z","owner_id":269519,"author_name":"CallVu Support","author_email":"info@callvu.com","author_url":"https://callvu.com","short_description":"Share with your customers:\n\n• Digital forms\n\n• Interactive flows\n\n• Self-service tasks\n\nAll without leaving Zendesk.","long_description":"\u003cp\u003eSend Self-Service - Empowering Customer Self-Service Inside Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://gifyu.com/image/b9LEK\"\u003e\u003cimg src=\"https://s12.gifyu.com/images/b9LEK.gif\" alt=\"Usage process\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Send Self-Service app extends Zendesk Support by enabling agents to send interactive digital forms, guided workflows, and self-service tasks directly to customers without leaving Zendesk. Customers can securely complete forms, provide required details, or resolve simple issues on their own while agents maintain full visibility within the ticket.\u003c/p\u003e\n\n\u003cp\u003eKey capabilities include:\u003c/p\u003e\n\n\u003cp\u003e• Create and send digital forms, microsurveys, or verification flows within tickets.\u003c/p\u003e\n\n\u003cp\u003e• Launch step-by-step guided interactions for data collection and validation.\u003c/p\u003e\n\n\u003cp\u003e• Eliminate manual follow-ups by capturing structured data automatically in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e• Maintain ticket context so both agent and customer stay aligned.\u003c/p\u003e\n\n\u003cp\u003eBuilt on the Callvu platform, Send Self-Service uses the same no-code micro-app builder trusted by enterprises to deploy secure digital experiences across channels. Every form or workflow can be customized, updated, and reused without code, ensuring rapid time to market and consistent brand experience.\u003c/p\u003e\n\n\u003cp\u003eBeyond simple forms, Callvu’s AI tooling allows you to introduce logic-based decision paths and dynamic prompts that adapt to customer inputs. You can also connect these workflows to backend systems through secure APIs, or orchestrate them with other bots using Callvu’s Multi-Channel Collaboration Protocol (MCP).\u003c/p\u003e\n\n\u003cp\u003eCompliance and security are foundational. Callvu meets enterprise standards including SOC 2, GDPR, HIPAA, and PCI-DSS. All data collected through the Send Self-Service app is encrypted and stored according to Callvu’s compliance policies.\u003c/p\u003e\n\n\u003cp\u003eTo learn more about how Callvu protects your data, visit our Privacy Policy: https://callvu.com/privacy/\u003c/p\u003e\n\n\u003cp\u003eSend Self-Service delivers faster resolutions, improved accuracy, and a modern, guided experience for every Zendesk interaction — powered by Callvu’s intelligent digital engagement platform.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisites:\u003c/p\u003e\n\n\u003cp\u003e• An active CallVu Studio account. To get started:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eVisit https://studio.callvu.net/callvu-studio/home \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign in to CallVu Studio\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and publish at least one form\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e• Ensure you have at least one published form in your account\u003c/p\u003e\n\n\u003cp\u003eInstallation Steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Send Self-Service app from the Zendesk Marketplace\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e• Your published forms will appear automatically\u003c/p\u003e\n\n\u003cp\u003eTroubleshooting:\u003c/p\u003e\n\n\u003cp\u003e• If forms don\u0026#39;t appear, verify your forms are published in CallVu Studio.\u003c/p\u003e\n","raw_long_description":"Send Self-Service - Empowering Customer Self-Service Inside Zendesk\n\n[![Usage process](https://s12.gifyu.com/images/b9LEK.gif)](https://gifyu.com/image/b9LEK)\n\nThe Send Self-Service app extends Zendesk Support by enabling agents to send interactive digital forms, guided workflows, and self-service tasks directly to customers without leaving Zendesk. Customers can securely complete forms, provide required details, or resolve simple issues on their own while agents maintain full visibility within the ticket.\n\nKey capabilities include:\n\n• Create and send digital forms, microsurveys, or verification flows within tickets.\n\n• Launch step-by-step guided interactions for data collection and validation.\n\n• Eliminate manual follow-ups by capturing structured data automatically in Zendesk.\n\n• Maintain ticket context so both agent and customer stay aligned.\n\nBuilt on the Callvu platform, Send Self-Service uses the same no-code micro-app builder trusted by enterprises to deploy secure digital experiences across channels. Every form or workflow can be customized, updated, and reused without code, ensuring rapid time to market and consistent brand experience.\n\nBeyond simple forms, Callvu’s AI tooling allows you to introduce logic-based decision paths and dynamic prompts that adapt to customer inputs. You can also connect these workflows to backend systems through secure APIs, or orchestrate them with other bots using Callvu’s Multi-Channel Collaboration Protocol (MCP).\n\nCompliance and security are foundational. Callvu meets enterprise standards including SOC 2, GDPR, HIPAA, and PCI-DSS. All data collected through the Send Self-Service app is encrypted and stored according to Callvu’s compliance policies.\n\nTo learn more about how Callvu protects your data, visit our Privacy Policy: https://callvu.com/privacy/\n\nSend Self-Service delivers faster resolutions, improved accuracy, and a modern, guided experience for every Zendesk interaction — powered by Callvu’s intelligent digital engagement platform.","raw_installation_instructions":"Prerequisites:\n\n• An active CallVu Studio account. To get started:\n\n   1. Visit https://studio.callvu.net/callvu-studio/home \n\n   2. Sign in to CallVu Studio\n\n   3. Create and publish at least one form\n\n• Ensure you have at least one published form in your account\n\nInstallation Steps:\n\n1. Install the Send Self-Service app from the Zendesk Marketplace\n\n • Your published forms will appear automatically\n\nTroubleshooting:\n\n• If forms don't appear, verify your forms are published in CallVu Studio.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1151206.apps.zdusercontent.com/1151206/assets/1765261643-30a39288c58d71a2897f45d8b14abbec/logo-small.png","large_icon":"https://1151206.apps.zdusercontent.com/1151206/assets/1765261643-30a39288c58d71a2897f45d8b14abbec/logo.png","screenshots":["https://1151206.apps.zdusercontent.com/1151206/assets/1765261643-30a39288c58d71a2897f45d8b14abbec/screenshot-0.png","https://1151206.apps.zdusercontent.com/1151206/assets/1765261643-30a39288c58d71a2897f45d8b14abbec/screenshot-1.png","https://1151206.apps.zdusercontent.com/1151206/assets/1765261643-30a39288c58d71a2897f45d8b14abbec/screenshot-2.png"],"installation_count":1},{"id":1152457,"name":"8returns Agent","state":"published","version":"0.0.2","framework_version":"2.0","parameters":[{"id":3299149,"app_id":1152457,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-01T11:39:13Z","updated_at":"2025-08-01T11:39:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3299146,"app_id":1152457,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2025-08-01T11:39:13Z","updated_at":"2025-08-01T11:39:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3299147,"app_id":1152457,"name":"apiHost","kind":"hidden","required":false,"position":2,"created_at":"2025-08-01T11:39:13Z","updated_at":"2025-08-01T11:39:13Z","default_value":"api.returnsportal.online","secure":false,"scopes":null,"options":null},{"id":3299148,"app_id":1152457,"name":"apiScheme","kind":"hidden","required":false,"position":3,"created_at":"2025-08-01T11:39:13Z","updated_at":"2025-08-01T11:39:13Z","default_value":"https","secure":false,"scopes":null,"options":null}],"plans":[{"id":5229,"entity_id":1152457,"app_id":1152457,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-01T11:39:14.000Z","updated_at":"2025-08-01T11:39:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-01T11:39:11Z","updated_at":"2026-05-11T19:30:21Z","terms_conditions_url":null,"app_organization":{"id":7049,"name":"8returns","email":"support@8returns.com","website":"8returns.com","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-09-05T14:20:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.8returns.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-11T19:30:17Z","owner_id":269519,"author_name":"8returns Support","author_email":"support@8returns.com","author_url":"https://8returns.com","short_description":"A support app that displays customers' returns right from their support ticket.","long_description":"\u003cp\u003eWith 8returns, you automate your return policy, save money, and gain time for\u003cbr\u003e\nwhat really matters. Set specific rules and customize the portal down to the\u003cbr\u003e\nlast detail. Delight your customers with a returns experience that matches your\u003cbr\u003e\nbrand identity perfectly. We help you turn returns into a positive touchpoint\u003cbr\u003e\nthat strengthens customer loyalty and integrates seamlessly into the shopping\u003cbr\u003e\nexperience.\u003c/p\u003e\n\n\u003cp\u003eYou need to have an account with \u003ca href=\"https://8returns.com/\"\u003e8returns\u003c/a\u003e to use this app.\u003c/p\u003e\n\n\u003cp\u003e8returns Agent is a support app that displays the details of customers\u0026#39; returns\u003cbr\u003e\nright from their support ticket. It helps support agents to quickly access return\u003cbr\u003e\ninformation and provide better customer service. The app integrates seamlessly\u003cbr\u003e\nwith the 8returns platform, allowing agents to view return details and status\u003cbr\u003e\nwithout leaving the support interface.\u003c/p\u003e\n\n\u003ch1\u003eHow it works\u003c/h1\u003e\n\n\u003cp\u003eWhen you have the 8returns Agent app installed, it will automatically display\u003cbr\u003e\nreturns associated with the e-mail address of the customer who submitted the\u003cbr\u003e\nsupport ticket. That might not always help, for example if the customer used\u003cbr\u003e\ndifferent contact details, so there is also an option to manually enter an\u003cbr\u003e\norder ID or another e-mail address.\u003c/p\u003e\n\n\u003cp\u003eThe app will then fetch the return details from 8returns and display them in a\u003cbr\u003e\nuser-friendly format. Support agents can see the status of the return and the\u003cbr\u003e\nitems being returned. This allows agents to quickly understand the context of\u003cbr\u003e\nthe return and provide accurate information to the customer.\u003c/p\u003e\n\n\u003ch1\u003eSecurity and Privacy\u003c/h1\u003e\n\n\u003cp\u003eThe app only fetches return details when a support ticket is opened, in order\u003cbr\u003e\nto display it to the user; no data is stored in the app itself. The app only\u003cbr\u003e\ncommunicates with the 8returns API to fetch return details. All communication\u003cbr\u003e\nis secured using HTTPS, and is authenticated using OAuth2 tokens - that is, the\u003cbr\u003e\napp does not ask you for your password, you log in on 8returns and authorize\u003cbr\u003e\nthe app to access your return data.\u003c/p\u003e\n\n\u003cp\u003eWhen using 8returns, you are covered by our \u003ca href=\"https://8returns.com/legal/privacy-policy\"\u003eprivacy\u003cbr\u003e\npolicy\u003c/a\u003e and \u003ca href=\"https://www.8returns.com/legal/general-terms-conditions\"\u003eterms of\u003cbr\u003e\nservice\u003c/a\u003e. Please\u003cbr\u003e\nreview these documents to understand how your data is handled.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation instructions\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button on this page.\u003c/li\u003e\n\u003cli\u003eIf appropriate, select the account you wish to install the app for.\u003c/li\u003e\n\u003cli\u003eYou will be redirected to the app\u0026#39;s configuration page.\u003c/li\u003e\n\u003cli\u003eFind the link under OAuth Authentication that reads \u0026quot;Sign in with 8returns\nAgent\u0026quot;, click it and follow the instructions.\u003c/li\u003e\n\u003cli\u003eFinish installation by clicking the Install button at the bottom of the page.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWhen you have completed these steps, the app will be active and ready to use.\u003cbr\u003e\nAll you have to do is open a support ticket, and the app will display any\u003cbr\u003e\nreturns associated with the e-mail address of the customer who submitted the\u003cbr\u003e\nticket and will allow you to search by order number or e-mail address.\u003c/p\u003e\n","raw_long_description":"With 8returns, you automate your return policy, save money, and gain time for\nwhat really matters. Set specific rules and customize the portal down to the\nlast detail. Delight your customers with a returns experience that matches your\nbrand identity perfectly. We help you turn returns into a positive touchpoint\nthat strengthens customer loyalty and integrates seamlessly into the shopping\nexperience.\n\nYou need to have an account with [8returns](https://8returns.com/) to use this app.\n\n8returns Agent is a support app that displays the details of customers' returns\nright from their support ticket. It helps support agents to quickly access return\ninformation and provide better customer service. The app integrates seamlessly\nwith the 8returns platform, allowing agents to view return details and status\nwithout leaving the support interface.\n\n# How it works\n\nWhen you have the 8returns Agent app installed, it will automatically display\nreturns associated with the e-mail address of the customer who submitted the\nsupport ticket. That might not always help, for example if the customer used\ndifferent contact details, so there is also an option to manually enter an\norder ID or another e-mail address.\n\nThe app will then fetch the return details from 8returns and display them in a\nuser-friendly format. Support agents can see the status of the return and the\nitems being returned. This allows agents to quickly understand the context of\nthe return and provide accurate information to the customer.\n\n# Security and Privacy\n\nThe app only fetches return details when a support ticket is opened, in order\nto display it to the user; no data is stored in the app itself. The app only\ncommunicates with the 8returns API to fetch return details. All communication\nis secured using HTTPS, and is authenticated using OAuth2 tokens - that is, the\napp does not ask you for your password, you log in on 8returns and authorize\nthe app to access your return data.\n\nWhen using 8returns, you are covered by our [privacy\npolicy](https://8returns.com/legal/privacy-policy) and [terms of\nservice](https://www.8returns.com/legal/general-terms-conditions). Please\nreview these documents to understand how your data is handled.","raw_installation_instructions":"# Installation instructions\n\n1. Click the Install button on this page.\n2. If appropriate, select the account you wish to install the app for.\n3. You will be redirected to the app's configuration page.\n4. Find the link under OAuth Authentication that reads \"Sign in with 8returns\n   Agent\", click it and follow the instructions.\n5. Finish installation by clicking the Install button at the bottom of the page.\n\nWhen you have completed these steps, the app will be active and ready to use.\nAll you have to do is open a support ticket, and the app will display any\nreturns associated with the e-mail address of the customer who submitted the\nticket and will allow you to search by order number or e-mail address.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1152457.apps.zdusercontent.com/1152457/assets/1775775659-016d163a5b11053446172cb7b26fbe40/logo-small.png","large_icon":"https://1152457.apps.zdusercontent.com/1152457/assets/1775775659-016d163a5b11053446172cb7b26fbe40/logo.png","screenshots":["https://1152457.apps.zdusercontent.com/1152457/assets/1775775659-016d163a5b11053446172cb7b26fbe40/screenshot-0.png","https://1152457.apps.zdusercontent.com/1152457/assets/1775775659-016d163a5b11053446172cb7b26fbe40/screenshot-1.png","https://1152457.apps.zdusercontent.com/1152457/assets/1775775659-016d163a5b11053446172cb7b26fbe40/screenshot-2.png"],"installation_count":29},{"id":1152503,"name":"Asset Panda Pro","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3299228,"app_id":1152503,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-01T13:49:46Z","updated_at":"2025-08-01T13:49:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5230,"entity_id":1152503,"app_id":1152503,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-01T13:49:48.000Z","updated_at":"2025-08-01T13:49:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-01T13:49:46Z","updated_at":"2026-04-15T21:02:04Z","terms_conditions_url":null,"app_organization":{"id":1495,"name":"Asset Panda","email":"support@assetpanda.com","website":"https://www.assetpanda.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2025-10-28T17:13:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.assetpanda.com/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-15T21:01:59Z","owner_id":269519,"author_name":"Asset Panda","author_email":"integrations@assetpanda.com","author_url":"https://assetpanda.app","short_description":"Interactive console for asset visibility, ticket linking, and seamless sync. ","long_description":"\u003cp\u003eGain full visibility into your asset inventory and ticketing with the Asset Panda integration. Enable your support agents to find the correct asset information and attach it to a ticket for seamless resolution. Plus, sync your Zendesk ticket data into Asset Panda with information like dates, times, and attachments.\u003c/p\u003e\n\n\u003ch3\u003eSearch for Asset Panda items in Zendesk\u003c/h3\u003e\n\n\u003cp\u003eAsset Panda makes it easy to search for and attach assets directly to a ticket. Find all the asset information you need right in Zendesk and avoid switching between two platforms.\u003c/p\u003e\n\n\u003ch3\u003eView a summary of asset information\u003c/h3\u003e\n\n\u003cp\u003eGet complete visibility into crucial asset information where and when you need it, all in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eBring asset details into your Zendesk tickets\u003c/h3\u003e\n\n\u003cp\u003eSeamlessly assign and insert your asset information into public or private ticket messages.\u003c/p\u003e\n\n\u003ch3\u003eAccess real-time Zendesk ticket data in Asset Panda\u003c/h3\u003e\n\n\u003cp\u003eView your Zendesk ticket information directly in Asset Panda for full transparency from both platforms. Bring your Zendesk tickets into Asset Panda to maintain a complete lifecycle history and set automatic alerts when Zendesk tickets are created or resolved.\u003c/p\u003e\n\n\u003ch3\u003eDeliver Accurate Record keeping and Communication\u003c/h3\u003e\n\n\u003cp\u003eThe Asset Panda Zendesk integration delivers unprecedented insights into your asset records and issue management. This end-to-end view of your ticketing and asset management process enables you to track and report on agent interaction with assets, understand the status and history of each asset, and rapidly act on tickets involving assets.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure / Privacy Policy\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses Zendesk ticket metadata (e.g., ticket IDs, dates, attachments) and user information (e.g., requester details: email, organization of logged in user) solely for the purpose of syncing ticket data with Asset Panda. Asset Panda securely stores synced data within its platform to maintain asset lifecycle records. No data is shared with third parties. For more details, see our Privacy Policy: https://www.assetpanda.com/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePrerequisite:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eMake sure you have a successfully configured Zendesk Integration added in your Asset Panda Pro account.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button on the app\u0026#39;s page\u003c/li\u003e\n\u003cli\u003eChoose the Zendesk account where you want to install the app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigure App Settings:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter installation, go to Admin Center \u0026gt; Apps and Integrations \u0026gt; Installed apps.\u003c/li\u003e\n\u003cli\u003eFind and click on \u003cstrong\u003eAsset Panda Pro\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick Change settings, if needed.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUsing the App in Zendesk:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any support ticket.\u003c/li\u003e\n\u003cli\u003eYou will see the \u003cstrong\u003eAsset Panda Pro\u003c/strong\u003e app in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eUse it to search for, view, and attach assets to the ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eVerify the Connection:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter setup, test by searching for an asset in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eConfirm that asset information appears correctly.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Gain full visibility into your asset inventory and ticketing with the Asset Panda integration. Enable your support agents to find the correct asset information and attach it to a ticket for seamless resolution. Plus, sync your Zendesk ticket data into Asset Panda with information like dates, times, and attachments.\n\n### Search for Asset Panda items in Zendesk\n\nAsset Panda makes it easy to search for and attach assets directly to a ticket. Find all the asset information you need right in Zendesk and avoid switching between two platforms.\n\n### View a summary of asset information\n\nGet complete visibility into crucial asset information where and when you need it, all in Zendesk.\n\n### Bring asset details into your Zendesk tickets\n\nSeamlessly assign and insert your asset information into public or private ticket messages.\n\n### Access real-time Zendesk ticket data in Asset Panda\n\nView your Zendesk ticket information directly in Asset Panda for full transparency from both platforms. Bring your Zendesk tickets into Asset Panda to maintain a complete lifecycle history and set automatic alerts when Zendesk tickets are created or resolved.\n\n### Deliver Accurate Record keeping and Communication\n\nThe Asset Panda Zendesk integration delivers unprecedented insights into your asset records and issue management. This end-to-end view of your ticketing and asset management process enables you to track and report on agent interaction with assets, understand the status and history of each asset, and rapidly act on tickets involving assets.\n\n### Data Disclosure / Privacy Policy\n\nThis integration accesses Zendesk ticket metadata (e.g., ticket IDs, dates, attachments) and user information (e.g., requester details: email, organization of logged in user) solely for the purpose of syncing ticket data with Asset Panda. Asset Panda securely stores synced data within its platform to maintain asset lifecycle records. No data is shared with third parties. For more details, see our Privacy Policy: https://www.assetpanda.com/privacy-policy/","raw_installation_instructions":"**Prerequisite:**\n\n1. Make sure you have a successfully configured Zendesk Integration added in your Asset Panda Pro account.\n\n**Install the App:**\n\n1. Click the Install button on the app's page\n2. Choose the Zendesk account where you want to install the app.\n\n**Configure App Settings:**\n\n1. After installation, go to Admin Center \u003e Apps and Integrations \u003e Installed apps.\n2. Find and click on **Asset Panda Pro**.\n3. Click Change settings, if needed.\n\n**Using the App in Zendesk:**\n\n1. Open any support ticket.\n2. You will see the **Asset Panda Pro** app in the ticket sidebar.\n3. Use it to search for, view, and attach assets to the ticket.\n\n**Verify the Connection:**\n\n1. After setup, test by searching for an asset in the ticket sidebar.\n2. Confirm that asset information appears correctly.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1152503.apps.zdusercontent.com/1152503/assets/1775051297-08b6426915c59122083b03db20689aa1/logo-small.png","large_icon":"https://1152503.apps.zdusercontent.com/1152503/assets/1775051297-08b6426915c59122083b03db20689aa1/logo.png","screenshots":["https://1152503.apps.zdusercontent.com/1152503/assets/1775051297-08b6426915c59122083b03db20689aa1/screenshot-0.png","https://1152503.apps.zdusercontent.com/1152503/assets/1775051297-08b6426915c59122083b03db20689aa1/screenshot-1.png","https://1152503.apps.zdusercontent.com/1152503/assets/1775051297-08b6426915c59122083b03db20689aa1/screenshot-2.png"],"installation_count":12},{"id":1153779,"name":"ShippingBo Connector by Volvox","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":3302376,"app_id":1153779,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-06T04:33:12Z","updated_at":"2025-08-06T04:33:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3302372,"app_id":1153779,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2025-08-06T04:33:11Z","updated_at":"2025-08-06T04:33:11Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3302373,"app_id":1153779,"name":"shippingboOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2025-08-06T04:33:11Z","updated_at":"2025-08-06T04:33:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3302374,"app_id":1153779,"name":"shippingBOToken","kind":"oauth","required":false,"position":3,"created_at":"2025-08-06T04:33:11Z","updated_at":"2025-08-06T04:33:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3302375,"app_id":1153779,"name":"shippingboDisplayFor","kind":"text","required":false,"position":4,"created_at":"2025-08-06T04:33:11Z","updated_at":"2025-08-06T04:33:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3564179,"app_id":1153779,"name":"sourceRefMap","kind":"multiline","required":false,"position":5,"created_at":"2026-03-24T15:11:17Z","updated_at":"2026-03-24T15:11:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3564180,"app_id":1153779,"name":"shippingBOhost","kind":"hidden","required":false,"position":6,"created_at":"2026-03-24T15:11:17Z","updated_at":"2026-03-24T15:11:17Z","default_value":"https://app.shippingbo.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":5236,"entity_id":1153779,"app_id":1153779,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1HxHfvKXyRslQ5NHzBZ6joYC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1555,"cost_type":"CostStripe","active":false,"created_at":"2025-08-06T04:33:13.000Z","updated_at":"2025-08-06T04:33:13.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5649,"entity_id":1153779,"app_id":1153779,"amount":200,"name":"Standard","description":"\u003cp\u003eStandard plan\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T6nvhKXyRslQ5NH8FzKDQSo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1632,"cost_type":"CostStripe","active":true,"created_at":"2026-03-24T15:11:12.000Z","updated_at":"2026-03-24T15:11:12.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-08-06T04:33:09Z","updated_at":"2026-05-22T15:02:21Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2025-08-07T18:22:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-22T15:02:14Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with ShippingBo","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the ShippingBo Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany ShippingBo marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct Tracking Access:\u003c/strong\u003e Access comprehensive parcel tracking details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued ShippingBo marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your ShippingBO\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from ShippingBO transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Click on authorize with ShippingBO and login grant access from your ShippingBO user\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the ShippingBo Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any ShippingBo marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product Tracking Access:** Access comprehensive parcel tracking details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued ShippingBo marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your ShippingBO\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from ShippingBO transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Click on authorize with ShippingBO and login grant access from your ShippingBO user\n\n__Step 4:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1153779.apps.zdusercontent.com/1153779/assets/1778767261-a247a06930729ab10e9322c3c153ce60/logo-small.png","large_icon":"https://1153779.apps.zdusercontent.com/1153779/assets/1778767261-a247a06930729ab10e9322c3c153ce60/logo.png","screenshots":["https://1153779.apps.zdusercontent.com/1153779/assets/1778767261-a247a06930729ab10e9322c3c153ce60/screenshot-0.png","https://1153779.apps.zdusercontent.com/1153779/assets/1778767261-a247a06930729ab10e9322c3c153ce60/screenshot-1.png","https://1153779.apps.zdusercontent.com/1153779/assets/1778767261-a247a06930729ab10e9322c3c153ce60/screenshot-2.png"],"installation_count":2},{"id":1153902,"name":"Omni Task 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Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-08-06T13:08:55Z","updated_at":"2025-08-19T17:56:36Z","terms_conditions_url":"https://omniwise.app/terms-of-use.html","app_organization":{"id":6325,"name":"Omni Wise Apps","email":"omniwise-support@omnifactors.com","website":"www.omniwise.app","country_code":"TR","stripe_account_id":"acct_1OyDCRH25uqsA27a","state":null},"locations":[3,7,1,2],"date_published":"2025-08-19T17:56:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","background","top_bar","nav_bar"],"last_update_time":"2025-08-18T19:03:37Z","owner_id":269519,"author_name":"Omni Wise","author_email":"support@omniwise.app","author_url":"https://www.support.omniwise.app/hc/en-us","short_description":"Stay organized, boost productivity, and manage tasks effortlessly!","long_description":"\u003cp\u003eAre you overwhelmed by disorganized tasks or missed deadlines?\u003c/p\u003e\n\n\u003cp\u003eAre you searching for a smarter way to streamline your workflow?\u003c/p\u003e\n\n\u003cp\u003eWant to give your light agents the ability to update Zendesk tickets with controlled actions?\u003c/p\u003e\n\n\u003cp\u003eYour solution is here!\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re tackling daily to-dos or managing complex projects, our app is designed to boost productivity, reduce stress, and help you stay ahead, so are you ready to transform how you manage tasks and tickets today?\u003c/p\u003e\n\n\u003cp\u003eIntroducing the ultimate Task Management app, your all-in-one solution for organizing, tracking, and achieving more.\u003c/p\u003e\n\n\u003ch4\u003eWhat Makes Our App Stand Out?\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLight Agent Ticket Control:\u003c/strong\u003e Give your light agents the ability to update Zendesk tickets with controlled actions, ensuring they can contribute effectively without full ticket ownership.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTask-Ticket Integration:\u003c/strong\u003e Seamlessly link tasks with Zendesk tickets, enabling updates on tickets directly from task updates for streamlined workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable Admin Panel:\u003c/strong\u003e Take control with a powerful admin panel that lets you manage agent permissions and actions. Define who agents can assign tasks to and control what actions they can perform on tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Task Management:\u003c/strong\u003e  Simplify complex projects by breaking them into subtasks tailored to each team\u0026#39;s expertise. Assign subtasks to the right agents, streamline collaboration with comments, and set due dates to stay on track. Perfect for managing detailed projects while keeping your team aligned and productive.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Notifications:\u003c/strong\u003e Stay updated with our convenient top bar app that ensures assignees and requesters never miss important updates. Receive notifications when tasks are assigned or deadlines approach, with the ability to review all alerts anytime, even if you were offline. Stay connected and on top of your tasks effortlessly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Task Assignment:\u003c/strong\u003e Easily assign tasks to an individual agent or an entire group. Handle both specific and general tasks efficiently. Directly assign tasks when the responsible person is known. For general tasks, assign them to a group and break them down into subtasks that can be assigned to agents within the group. This ensures balanced workload distribution and efficient task completion.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless In-Ticket Task Management:\u003c/strong\u003e Empower users to perform all task-related actions without leaving the current agent workspace. From the ticket sidebar, users can effortlessly create tasks, assign them, link tasks to tickets, and submit updates — all without navigating away from the opened ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Privacy \u0026amp; Security:\u003c/strong\u003e All task data, including subtasks, comments, and attachments, is stored securely and protected against unauthorized access. Only the Zendesk ticket ID is linked to a task; no other unnecessary customer data is collected. App admins have full visibility of tasks, while agents can only see tasks they created or that are assigned to them, ensuring proper access control. We follow industry best practices to maintain data integrity and confidentiality.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePowered by Omni Factors.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e🛠️ How to Install \u0026amp; Configure the Task Management App\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the App\u003cbr\u003e\nAfter installing the Task Management App from the Zendesk Marketplace, go to the Sidebar App while logged in as a Zendesk Admin. From there, you can start creating and managing tasks directly within your tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess Control \u0026amp; Roles\u003cbr\u003e\nBy default, only Zendesk Admins have permission to create tasks. However, Admins can extend this ability by assigning App Admin privileges to specific agents through the Admin Panel in the Nav Bar App.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents without App Admin access can only view and resolve tasks assigned to them. They cannot create new tasks.\u003c/li\u003e\n\u003cli\u003eTo grant App Admin access:\n\n\u003cul\u003e\n\u003cli\u003eOpen the Nav Bar App\u003c/li\u003e\n\u003cli\u003eGo to the Admin Panel\u003c/li\u003e\n\u003cli\u003eAssign the App Admin role to desired agents\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eManaging Group Tasks with Group Admins\nThere is a dedicated section in the Admin Panel called Group Admins. This role is essential when tasks are created and assigned to entire groups.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen a task is assigned to a group, it becomes visible to the Group Admin(s) assigned to that group.\u003c/li\u003e\n\u003cli\u003eThe Group Admin is responsible for reviewing and distributing tasks among the appropriate team members.\u003c/li\u003e\n\u003cli\u003eThis ensures that group-level tasks are not left unassigned and are effectively managed.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Are you overwhelmed by disorganized tasks or missed deadlines?\n\nAre you searching for a smarter way to streamline your workflow?\n\nWant to give your light agents the ability to update Zendesk tickets with controlled actions?\n\nYour solution is here!\n\nWhether you're tackling daily to-dos or managing complex projects, our app is designed to boost productivity, reduce stress, and help you stay ahead, so are you ready to transform how you manage tasks and tickets today?\n\nIntroducing the ultimate Task Management app, your all-in-one solution for organizing, tracking, and achieving more.\n\n#### What Makes Our App Stand Out?\n\n* **Light Agent Ticket Control:** Give your light agents the ability to update Zendesk tickets with controlled actions, ensuring they can contribute effectively without full ticket ownership.\n* **Task-Ticket Integration:** Seamlessly link tasks with Zendesk tickets, enabling updates on tickets directly from task updates for streamlined workflows.\n* **Customizable Admin Panel:** Take control with a powerful admin panel that lets you manage agent permissions and actions. Define who agents can assign tasks to and control what actions they can perform on tasks.\n* **Comprehensive Task Management:**  Simplify complex projects by breaking them into subtasks tailored to each team's expertise. Assign subtasks to the right agents, streamline collaboration with comments, and set due dates to stay on track. Perfect for managing detailed projects while keeping your team aligned and productive.\n* **Real-Time Notifications:** Stay updated with our convenient top bar app that ensures assignees and requesters never miss important updates. Receive notifications when tasks are assigned or deadlines approach, with the ability to review all alerts anytime, even if you were offline. Stay connected and on top of your tasks effortlessly.\n* **Flexible Task Assignment:** Easily assign tasks to an individual agent or an entire group. Handle both specific and general tasks efficiently. Directly assign tasks when the responsible person is known. For general tasks, assign them to a group and break them down into subtasks that can be assigned to agents within the group. This ensures balanced workload distribution and efficient task completion.\n* **Seamless In-Ticket Task Management:** Empower users to perform all task-related actions without leaving the current agent workspace. From the ticket sidebar, users can effortlessly create tasks, assign them, link tasks to tickets, and submit updates — all without navigating away from the opened ticket.\n* **Data Privacy \u0026 Security:** All task data, including subtasks, comments, and attachments, is stored securely and protected against unauthorized access. Only the Zendesk ticket ID is linked to a task; no other unnecessary customer data is collected. App admins have full visibility of tasks, while agents can only see tasks they created or that are assigned to them, ensuring proper access control. We follow industry best practices to maintain data integrity and confidentiality.\n\nPowered by Omni Factors.","raw_installation_instructions":"🛠️ How to Install \u0026 Configure the Task Management App\n\n1. Install the App\nAfter installing the Task Management App from the Zendesk Marketplace, go to the Sidebar App while logged in as a Zendesk Admin. From there, you can start creating and managing tasks directly within your tickets.\n\n2. Access Control \u0026 Roles\nBy default, only Zendesk Admins have permission to create tasks. However, Admins can extend this ability by assigning App Admin privileges to specific agents through the Admin Panel in the Nav Bar App.\n\n- Agents without App Admin access can only view and resolve tasks assigned to them. They cannot create new tasks.\n- To grant App Admin access:\n  - Open the Nav Bar App\n  - Go to the Admin Panel\n  - Assign the App Admin role to desired agents\n\n3. Managing Group Tasks with Group Admins\nThere is a dedicated section in the Admin Panel called Group Admins. This role is essential when tasks are created and assigned to entire groups.\n\n- When a task is assigned to a group, it becomes visible to the Group Admin(s) assigned to that group.\n- The Group Admin is responsible for reviewing and distributing tasks among the appropriate team members.\n- This ensures that group-level tasks are not left unassigned and are effectively managed.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1153902.apps.zdusercontent.com/1153902/assets/1755513717-879c1f1a024ebcb69a8aedcfae3ca89a/logo-small.png","large_icon":"https://1153902.apps.zdusercontent.com/1153902/assets/1755513717-879c1f1a024ebcb69a8aedcfae3ca89a/logo.png","screenshots":["https://1153902.apps.zdusercontent.com/1153902/assets/1755513717-879c1f1a024ebcb69a8aedcfae3ca89a/screenshot-0.png","https://1153902.apps.zdusercontent.com/1153902/assets/1755513717-879c1f1a024ebcb69a8aedcfae3ca89a/screenshot-1.png","https://1153902.apps.zdusercontent.com/1153902/assets/1755513717-879c1f1a024ebcb69a8aedcfae3ca89a/screenshot-2.png"],"installation_count":0},{"id":1156320,"name":"Seel","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3309470,"app_id":1156320,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-15T03:48:21Z","updated_at":"2025-08-15T03:48:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3309469,"app_id":1156320,"name":"token","kind":"text","required":true,"position":1,"created_at":"2025-08-15T03:48:21Z","updated_at":"2025-08-15T03:48:21Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5264,"entity_id":1156320,"app_id":1156320,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-15T03:48:23.000Z","updated_at":"2025-08-15T03:48:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-15T03:48:21Z","updated_at":"2025-09-09T17:21:29Z","terms_conditions_url":null,"app_organization":{"id":7037,"name":"Seel","email":"merchant@seel.com","website":"seel.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2025-09-09T17:21:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-09-09T17:18:50Z","owner_id":269519,"author_name":"Seel Inc.","author_email":"merchant@seel.com","author_url":"https://seel.com","short_description":"View and manage Seel protection contracts and returns","long_description":"\u003cp\u003e\u003cstrong\u003eSeel: Comprehensive E-commerce Protection Solutions\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSeel revolutionizes e-commerce protection by offering comprehensive Worry-Free Purchase protection and return management solutions that protect both merchants and customers throughout the entire shopping journey. Our platform provides worry-free delivery protection, streamlined return processes, and data-driven insights that help merchants reduce costs while enhancing customer satisfaction.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmpowering Merchants with Complete Protection Coverage\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSeel\u0026#39;s comprehensive protection suite includes shipping protection for lost, stolen, or damaged packages, plus 7-day return for any reason coverage. Our flexible return management solutions help merchants optimize their post-purchase experience. The platform seamlessly integrates with leading e-commerce platforms, providing merchants with the tools they need to protect their business and delight their customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamlined Support with Zendesk Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Seel Zendesk App transforms customer support operations for e-commerce merchants by providing support teams with instant access to protection contracts, claims, and return information directly within their Zendesk interface. This powerful integration offers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnified Customer View\u003c/strong\u003e: Access complete Seel protection contract details and return status without leaving Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFaster Issue Resolution\u003c/strong\u003e: Quickly identify coverage details and return eligibility to resolve customer inquiries efficiently\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Workflow\u003c/strong\u003e: View protection claims, return requests, and order details in one consolidated interface\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Customer Communication\u003c/strong\u003e: Provide accurate, real-time updates on protection claims and return status\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplete Transaction History\u003c/strong\u003e: Access comprehensive order protection and return history for better customer service\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView active protection contracts for customer orders\u003c/li\u003e\n\u003cli\u003eTrack return request status and details\u003c/li\u003e\n\u003cli\u003eAccess claim history and resolution information\u003c/li\u003e\n\u003cli\u003eMonitor protection coverage and policy details\u003c/li\u003e\n\u003cli\u003eStreamline customer communication with accurate protection data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis integration empowers support teams with the complete context needed to resolve customer issues quickly and accurately, ensuring a superior post-purchase experience that builds customer trust and loyalty.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security:\u003c/strong\u003e\u003cbr\u003e\nWe are committed to protecting your data and privacy. Our app operates within Zendesk\u0026#39;s secure framework and adheres to strict data handling practices:\u003cbr\u003e\n- \u003cstrong\u003eData Collection\u003c/strong\u003e: We only access the minimum data necessary for app functionality within your Zendesk environment\u003cbr\u003e\n- \u003cstrong\u003eData Storage\u003c/strong\u003e: All data remains within Zendesk\u0026#39;s secure infrastructure - we do not store customer data on external servers\u003cbr\u003e\n- \u003cstrong\u003eData Usage\u003c/strong\u003e: Customer data is used solely for the intended app functionality and is never shared with third parties\u003cbr\u003e\n- \u003cstrong\u003eData Security\u003c/strong\u003e: We implement industry-standard security measures and follow Zendesk\u0026#39;s security guidelines to prevent unauthorized access\u003cbr\u003e\n- \u003cstrong\u003eData Retention\u003c/strong\u003e: We do not retain customer data beyond what\u0026#39;s necessary for app operation\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eOpen the Zendesk marketplace (https://www.zendesk.com/marketplace/)\u003c/li\u003e\n\u003cli\u003eSearch for \u0026#39;Seel\u0026#39; in the search bar\u003c/li\u003e\n\u003cli\u003eClick the \u0026#39;Install\u0026#39; button on the Seel app listing\u003c/li\u003e\n\u003cli\u003eFollow the authentication process to connect your Seel merchant account\u003c/li\u003e\n\u003cli\u003eConfigure app settings and permissions within Zendesk admin panel\u003c/li\u003e\n\u003cli\u003eThe Seel app will appear in your ticket sidebar for easy access to protection and return information\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Seel: Comprehensive E-commerce Protection Solutions**\n\nSeel revolutionizes e-commerce protection by offering comprehensive Worry-Free Purchase protection and return management solutions that protect both merchants and customers throughout the entire shopping journey. Our platform provides worry-free delivery protection, streamlined return processes, and data-driven insights that help merchants reduce costs while enhancing customer satisfaction.\n\n**Empowering Merchants with Complete Protection Coverage**\n\nSeel's comprehensive protection suite includes shipping protection for lost, stolen, or damaged packages, plus 7-day return for any reason coverage. Our flexible return management solutions help merchants optimize their post-purchase experience. The platform seamlessly integrates with leading e-commerce platforms, providing merchants with the tools they need to protect their business and delight their customers.\n\n**Streamlined Support with Zendesk Integration**\n\nThe Seel Zendesk App transforms customer support operations for e-commerce merchants by providing support teams with instant access to protection contracts, claims, and return information directly within their Zendesk interface. This powerful integration offers:\n\n* **Unified Customer View**: Access complete Seel protection contract details and return status without leaving Zendesk\n* **Faster Issue Resolution**: Quickly identify coverage details and return eligibility to resolve customer inquiries efficiently\n* **Seamless Workflow**: View protection claims, return requests, and order details in one consolidated interface\n* **Enhanced Customer Communication**: Provide accurate, real-time updates on protection claims and return status\n* **Complete Transaction History**: Access comprehensive order protection and return history for better customer service\n\n**Key Features:**\n\n* View active protection contracts for customer orders\n* Track return request status and details\n* Access claim history and resolution information\n* Monitor protection coverage and policy details\n* Streamline customer communication with accurate protection data\n\nThis integration empowers support teams with the complete context needed to resolve customer issues quickly and accurately, ensuring a superior post-purchase experience that builds customer trust and loyalty.\n\n**Data Privacy \u0026 Security:**\nWe are committed to protecting your data and privacy. Our app operates within Zendesk's secure framework and adheres to strict data handling practices:\n- **Data Collection**: We only access the minimum data necessary for app functionality within your Zendesk environment\n- **Data Storage**: All data remains within Zendesk's secure infrastructure - we do not store customer data on external servers\n- **Data Usage**: Customer data is used solely for the intended app functionality and is never shared with third parties\n- **Data Security**: We implement industry-standard security measures and follow Zendesk's security guidelines to prevent unauthorized access\n- **Data Retention**: We do not retain customer data beyond what's necessary for app operation","raw_installation_instructions":"1. Open the Zendesk marketplace (https://www.zendesk.com/marketplace/)\n2. Search for 'Seel' in the search bar\n3. Click the 'Install' button on the Seel app listing\n4. Follow the authentication process to connect your Seel merchant account\n5. Configure app settings and permissions within Zendesk admin panel\n6. The Seel app will appear in your ticket sidebar for easy access to protection and return information","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1156320.apps.zdusercontent.com/1156320/assets/1757387899-0eea752549d0249d893f542bc5785587/logo-small.png","large_icon":"https://1156320.apps.zdusercontent.com/1156320/assets/1757387899-0eea752549d0249d893f542bc5785587/logo.png","screenshots":["https://1156320.apps.zdusercontent.com/1156320/assets/1757387899-0eea752549d0249d893f542bc5785587/screenshot-0.png","https://1156320.apps.zdusercontent.com/1156320/assets/1757387899-0eea752549d0249d893f542bc5785587/screenshot-1.png","https://1156320.apps.zdusercontent.com/1156320/assets/1757387899-0eea752549d0249d893f542bc5785587/screenshot-2.png"],"installation_count":17},{"id":1156507,"name":"Translator AI","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3309975,"app_id":1156507,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-15T22:52:29Z","updated_at":"2025-08-15T22:52:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5265,"entity_id":1156507,"app_id":1156507,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RwWS8Ck246Ow9doJn7NswzV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QbnvLCk246Ow9do","cost_id":1558,"cost_type":"CostStripe","active":true,"created_at":"2025-08-15T22:52:31.000Z","updated_at":"2025-12-03T20:28:51.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-08-15T22:52:29Z","updated_at":"2025-12-10T02:43:13Z","terms_conditions_url":"https://www.mycxapps.com/terms-of-service.html","app_organization":{"id":6790,"name":"Infigos LLC","email":"support@mycxapps.com","website":"https://mycxapps.com","country_code":"US","stripe_account_id":"acct_1QbnvLCk246Ow9do","state":null},"locations":[10],"date_published":"2025-08-20T19:13:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2025-12-03T20:28:49Z","owner_id":269519,"author_name":"Infigos LLC","author_email":"support@mycxapps.com","author_url":"https://mycxapps.com/translator-ai.html","short_description":"Effortless two-way ticket translation, right inside Zendesk","long_description":"\u003cp\u003eTranslator AI is a simple yet powerful Zendesk app that streamlines multilingual customer support. It automatically detects languages and translates either outgoing agent replies or incoming customer messages, ensuring clear communication without switching tools. \u003c/p\u003e\n\n\u003ch3\u003eHow It Works:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Outgoing Translation (Customer-Facing)\u003c/strong\u003e\u003cbr\u003e\nIf the ticket editor contains text, Translator AI detects the source language and translates it into the customer\u0026#39;s language, replacing the editor content so agents can send it immediately.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Incoming Translation (Agent-Facing)\u003c/strong\u003e\u003cbr\u003e\nIf the ticket editor is empty, Translator AI translates the most recent public customer message into the agent\u0026#39;s language and posts it as an \u003cstrong\u003einternal note\u003c/strong\u003e for easy reading and response.\u003c/p\u003e\n\n\u003cp\u003eWatch the demo below:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/NzJt8VMZU_Y\"\u003e\u003cimg src=\"https://mycxapps.com/img/translator-ai-video-thumb.png\" alt=\"Watch the demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Language Detection\u003c/strong\u003e – No need to manually choose languages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-Way Translation\u003c/strong\u003e – Works for both agent replies and customer messages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInternal Note Posting\u003c/strong\u003e – Keeps translations separate from public replies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-Click Simplicity\u003c/strong\u003e – Minimal setup, easy to use.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-language Support\u003c/strong\u003e – Handles global customer interactions effortlessly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContext Headers for Clarity\u003c/strong\u003e – Internal notes include a clear header like \u003ccode\u003e🌐 Translated (French → English) by Translator AI\u003c/code\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003e• Only the message content selected for translation is sent to the translation provider, and always at the agent’s discretion.\u003cbr\u003e\n• No PII data is sent, and nothing is persisted on our servers.\u003cbr\u003e\n• Data is never used for training.\u003c/p\u003e\n\n\u003ch3\u003eWhy Choose Translator AI?\u003c/h3\u003e\n\n\u003cp\u003eTranslator AI is designed for speed, simplicity, and reliability. It integrates seamlessly into Zendesk so agents can communicate across languages without disrupting their workflow. Whether you\u0026#39;re replying to a customer in another country or reading a message in an unfamiliar language, Translator AI handles the translation instantly.\u003c/p\u003e\n\n\u003cp\u003eFor more details and setup guidance, visit \u003ca href=\"https://support.mycxapps.com/hc/en-us/\"\u003eTranslator AI Support\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; to start the process.\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your Zendesk admin area (ensure you have admin rights).\u003c/li\u003e\n\u003cli\u003eThe app is named ‘Translator AI’ by default, but you can rename it if needed.\u003c/li\u003e\n\u003cli\u003eApply role or group restrictions if required.\u003c/li\u003e\n\u003cli\u003eClick ‘Install’ again to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your Zendesk Agent Workspace.\u003c/li\u003e\n\u003cli\u003eOpen a ticket.\u003c/li\u003e\n\u003cli\u003eIf the editor contains a message, click the Translator AI icon to translate it to the customer\u0026#39;s language.\u003c/li\u003e\n\u003cli\u003eIf the editor is empty, click the icon to translate the last public customer message into your language as an internal note.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or need assistance, contact \u003ca href=\"mailto:support@mycxapps.com\"\u003esupport@mycxapps.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Translator AI is a simple yet powerful Zendesk app that streamlines multilingual customer support. It automatically detects languages and translates either outgoing agent replies or incoming customer messages, ensuring clear communication without switching tools. \n\n### How It Works:\n\n**1. Outgoing Translation (Customer-Facing)**\nIf the ticket editor contains text, Translator AI detects the source language and translates it into the customer's language, replacing the editor content so agents can send it immediately.\n\n**2. Incoming Translation (Agent-Facing)**\nIf the ticket editor is empty, Translator AI translates the most recent public customer message into the agent's language and posts it as an **internal note** for easy reading and response.\n\nWatch the demo below:\n\n[![Watch the demo video](https://mycxapps.com/img/translator-ai-video-thumb.png)](https://youtu.be/NzJt8VMZU_Y)\n\n### Key Features:\n\n1. **Automatic Language Detection** – No need to manually choose languages.\n2. **Two-Way Translation** – Works for both agent replies and customer messages.\n3. **Internal Note Posting** – Keeps translations separate from public replies.\n4. **One-Click Simplicity** – Minimal setup, easy to use.\n5. **Multi-language Support** – Handles global customer interactions effortlessly.\n6. **Context Headers for Clarity** – Internal notes include a clear header like `🌐 Translated (French → English) by Translator AI`.\n\n### Data Handling \u0026 Privacy\n• Only the message content selected for translation is sent to the translation provider, and always at the agent’s discretion.\n• No PII data is sent, and nothing is persisted on our servers.\n• Data is never used for training.\n\n### Why Choose Translator AI?\n\nTranslator AI is designed for speed, simplicity, and reliability. It integrates seamlessly into Zendesk so agents can communicate across languages without disrupting their workflow. Whether you're replying to a customer in another country or reading a message in an unfamiliar language, Translator AI handles the translation instantly.\n\nFor more details and setup guidance, visit [Translator AI Support](https://support.mycxapps.com/hc/en-us/).","raw_installation_instructions":"### Install the app\n\n1. Click 'Install' to start the process.\n2. You’ll be redirected to your Zendesk admin area (ensure you have admin rights).\n3. The app is named ‘Translator AI’ by default, but you can rename it if needed.\n4. Apply role or group restrictions if required.\n5. Click ‘Install’ again to complete setup.\n\n### Access the app\n\n1. Go to your Zendesk Agent Workspace.\n2. Open a ticket.\n3. If the editor contains a message, click the Translator AI icon to translate it to the customer's language.\n4. If the editor is empty, click the icon to translate the last public customer message into your language as an internal note.\n\nIf you have any questions or need assistance, contact [support@mycxapps.com](mailto:support@mycxapps.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1156507.apps.zdusercontent.com/1156507/assets/1764433932-3a6786ca17a85c74c6bc466a09d99910/logo-small.png","large_icon":"https://1156507.apps.zdusercontent.com/1156507/assets/1764433932-3a6786ca17a85c74c6bc466a09d99910/logo.png","screenshots":["https://1156507.apps.zdusercontent.com/1156507/assets/1764433932-3a6786ca17a85c74c6bc466a09d99910/screenshot-0.png","https://1156507.apps.zdusercontent.com/1156507/assets/1764433932-3a6786ca17a85c74c6bc466a09d99910/screenshot-1.png","https://1156507.apps.zdusercontent.com/1156507/assets/1764433932-3a6786ca17a85c74c6bc466a09d99910/screenshot-2.png"],"installation_count":10},{"id":1156609,"name":"ZeroSpam","state":"published","version":"4.0.0","framework_version":"2.0","parameters":[{"id":3310191,"app_id":1156609,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-16T15:19:07Z","updated_at":"2025-08-16T15:19:07Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3804493,"app_id":1156609,"name":"apiToken","kind":"hidden","required":false,"position":1,"created_at":"2026-10-02T05:05:16Z","updated_at":"2026-10-02T05:05:16Z","default_value":"e78d307d-d24d-4367-8ada-c420c6d3d2f9","secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5266,"entity_id":1156609,"app_id":1156609,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-16T15:19:09.000Z","updated_at":"2025-08-16T15:19:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":3,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-16T15:19:06Z","updated_at":"2026-10-02T05:05:16Z","terms_conditions_url":null,"app_organization":{"id":6936,"name":"SiteSage","email":"info@sitesage.ai","website":"https://sitesage.ai","country_code":"DK","stripe_account_id":null,"state":null},"locations":[2,10],"date_published":"2025-09-08T21:02:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_editor"],"last_update_time":"2026-10-02T05:05:13Z","owner_id":269519,"author_name":"SiteSage","author_email":"support@sitesage.ai","author_url":"https://sitesage.ai","short_description":"Automatically detect and remove spam tickets with AI.","long_description":"\u003cp\u003e\u003cimg src=\"https://api.sitesage.ai/res/apps/sitesage-header.webp\" alt=\"Sitesage image\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSay goodbye to spam tickets in your Zendesk inbox\u003c/h3\u003e\n\n\u003cp\u003eSpam emails, phishing attempts, automated messages, and irrelevant sales outreach create unnecessary work for support teams.\u003c/p\u003e\n\n\u003cp\u003eZeroSpam uses AI to automatically detect incoming spam tickets and remove them from your agents\u0026#39; working queue.\u003c/p\u003e\n\n\u003cp\u003eYour team spends less time reviewing and closing unwanted tickets and more time helping real customers.\u003c/p\u003e\n\n\u003cp\u003eNo complicated rules. No coding. No ongoing maintenance.\u003c/p\u003e\n\n\u003ch3\u003eWhat does ZeroSpam do?\u003c/h3\u003e\n\n\u003cp\u003eZeroSpam automatically analyses incoming email tickets and identifies messages that are likely to be spam.\u003c/p\u003e\n\n\u003cp\u003eTickets identified as spam are:\u003cbr\u003e\n🔖 Tagged with \u003cstrong\u003e\u0026quot;spam\u0026quot;\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ Automatically marked as \u003cstrong\u003eclosed\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e🧹 Removed from your agents\u0026#39; active ticket queue\u003c/p\u003e\n\n\u003cp\u003e🗂️ Available under \u003cstrong\u003eFilters \u0026gt; Spam Folder\u003c/strong\u003e for later review\u003c/p\u003e\n\n\u003cp\u003eZeroSpam runs automatically in the background, so your agents do not need to change how they work.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://api.sitesage.ai/res/apps/spam-preview.gif\" alt=\"Preview image\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cp\u003e🤖 \u003cstrong\u003eAutomatic spam detection:\u003c/strong\u003e AI analyses incoming tickets and identifies unwanted messages.\u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eLess manual work:\u003c/strong\u003e Agents no longer need to review and close every spam ticket.\u003c/p\u003e\n\n\u003cp\u003e⚡ \u003cstrong\u003eQuick installation:\u003c/strong\u003e Get started in minutes without coding or custom triggers.\u003c/p\u003e\n\n\u003cp\u003e🔄 \u003cstrong\u003eWorks automatically:\u003c/strong\u003e Install the app and let ZeroSpam handle the rest.\u003c/p\u003e\n\n\u003ch3\u003eBuilt for e-commerce support teams\u003c/h3\u003e\n\n\u003cp\u003eE-commerce support inboxes regularly receive fake messages, phishing attempts, automated emails, and unsolicited sales outreach.\u003c/p\u003e\n\n\u003cp\u003eZeroSpam removes this noise from the ticket queue, helping your agents stay focused on genuine customer questions and deliver faster support.\u003c/p\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eZeroSpam is \u003cstrong\u003e100% free\u003c/strong\u003e for qualifying e-commerce and webshop businesses.\u003c/p\u003e\n\n\u003cp\u003eOther businesses can start with a free 30-day trial and continue using ZeroSpam through a paid plan.\u003c/p\u003e\n\n\u003ch3\u003eAbout us\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eSiteSage\u003c/strong\u003e is an AI platform built specifically for e-commerce support teams and trusted by more than \u003cstrong\u003e1,000 support agents\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eSiteSage is delivered directly inside Zendesk and helps support teams increase capacity by \u003cstrong\u003e50% or more within three months\u003c/strong\u003e, while delivering faster replies, more consistent quality, and higher customer satisfaction without adding headcount.\u003c/p\u003e\n\n\u003ch3\u003e✨ The SiteSage AI Suite\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://api.sitesage.ai/res/apps/suite.webp\" alt=\"AI suite image\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about SiteSage and discover how AI can help your support team handle more tickets without hiring more agents.\u003c/p\u003e\n\n\u003ch3\u003e📅 Want to know more?\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://sitesage.ai/contact/\"\u003eBook a demo\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sitesage.ai/\"\u003eLearn more about us\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sitesage.ai/gdpr/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sitesage.ai/dpa/\"\u003eData Processing Aggreement\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGet protected in minutes\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall ZeroSpam\u003c/li\u003e\n\u003cli\u003eComplete the app setup\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk OAuth\u003c/li\u003e\n\u003cli\u003eYou’re protected from spam!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"![Sitesage image](https://api.sitesage.ai/res/apps/sitesage-header.webp)\n### Say goodbye to spam tickets in your Zendesk inbox\nSpam emails, phishing attempts, automated messages, and irrelevant sales outreach create unnecessary work for support teams.\n\nZeroSpam uses AI to automatically detect incoming spam tickets and remove them from your agents' working queue.\n\nYour team spends less time reviewing and closing unwanted tickets and more time helping real customers.\n\nNo complicated rules. No coding. No ongoing maintenance.\n\n### What does ZeroSpam do?\nZeroSpam automatically analyses incoming email tickets and identifies messages that are likely to be spam.\n\nTickets identified as spam are:\n🔖 Tagged with **\"spam\"**\n\n✅ Automatically marked as **closed**\n\n🧹 Removed from your agents' active ticket queue\n\n🗂️ Available under **Filters \u003e Spam Folder** for later review\n\nZeroSpam runs automatically in the background, so your agents do not need to change how they work.\n\n![Preview image](https://api.sitesage.ai/res/apps/spam-preview.gif)\n\n### Key features\n🤖 **Automatic spam detection:** AI analyses incoming tickets and identifies unwanted messages.\n\n⏱️ **Less manual work:** Agents no longer need to review and close every spam ticket.\n\n⚡ **Quick installation:** Get started in minutes without coding or custom triggers.\n\n🔄 **Works automatically:** Install the app and let ZeroSpam handle the rest.\n\n### Built for e-commerce support teams\nE-commerce support inboxes regularly receive fake messages, phishing attempts, automated emails, and unsolicited sales outreach.\n\nZeroSpam removes this noise from the ticket queue, helping your agents stay focused on genuine customer questions and deliver faster support.\n\n### Pricing\nZeroSpam is **100% free** for qualifying e-commerce and webshop businesses.\n\nOther businesses can start with a free 30-day trial and continue using ZeroSpam through a paid plan.\n\n### About us\n**SiteSage** is an AI platform built specifically for e-commerce support teams and trusted by more than **1,000 support agents**.\n\nSiteSage is delivered directly inside Zendesk and helps support teams increase capacity by **50% or more within three months**, while delivering faster replies, more consistent quality, and higher customer satisfaction without adding headcount.\n\n### ✨ The SiteSage AI Suite\n![AI suite image](https://api.sitesage.ai/res/apps/suite.webp)\n\nLearn more about SiteSage and discover how AI can help your support team handle more tickets without hiring more agents.\n\n### 📅 Want to know more?\n[Book a demo](https://sitesage.ai/contact/)\n\n[Learn more about us](https://sitesage.ai/)\n\n[Privacy policy](https://sitesage.ai/gdpr/)\n\n[Data Processing Aggreement](https://sitesage.ai/dpa/)","raw_installation_instructions":"### Get protected in minutes\n\n1. Install ZeroSpam\n2. Complete the app setup\n3. Authorize Zendesk OAuth\n4. You’re protected from spam!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1156609.apps.zdusercontent.com/1156609/assets/1788515512-34a07fe93dd84a1ee4579846ec11edc6/logo-small.png","large_icon":"https://1156609.apps.zdusercontent.com/1156609/assets/1788515512-34a07fe93dd84a1ee4579846ec11edc6/logo.png","screenshots":["https://1156609.apps.zdusercontent.com/1156609/assets/1788515512-34a07fe93dd84a1ee4579846ec11edc6/screenshot-0.png","https://1156609.apps.zdusercontent.com/1156609/assets/1788515512-34a07fe93dd84a1ee4579846ec11edc6/screenshot-1.png","https://1156609.apps.zdusercontent.com/1156609/assets/1788515512-34a07fe93dd84a1ee4579846ec11edc6/screenshot-2.png"],"installation_count":18},{"id":1156946,"name":"MIDOCO App by INSPITEC","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3310828,"app_id":1156946,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310818,"app_id":1156946,"name":"licenseKey","kind":"text","required":false,"position":1,"created_at":"2025-08-18T15:18:02Z","updated_at":"2025-08-18T15:18:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310819,"app_id":1156946,"name":"midocoOrgunit","kind":"text","required":false,"position":2,"created_at":"2025-08-18T15:18:02Z","updated_at":"2025-08-18T15:18:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310820,"app_id":1156946,"name":"midocoUsername","kind":"text","required":false,"position":3,"created_at":"2025-08-18T15:18:02Z","updated_at":"2025-08-18T15:18:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310821,"app_id":1156946,"name":"midocoPassword","kind":"text","required":false,"position":4,"created_at":"2025-08-18T15:18:02Z","updated_at":"2025-08-18T15:18:02Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3310822,"app_id":1156946,"name":"midocoApiToken","kind":"text","required":false,"position":5,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3310823,"app_id":1156946,"name":"ticketCustomerIdField","kind":"number","required":false,"position":6,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310824,"app_id":1156946,"name":"ticketOrderIdField","kind":"number","required":false,"position":7,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310825,"app_id":1156946,"name":"ticketOrderNoField","kind":"number","required":false,"position":8,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310826,"app_id":1156946,"name":"ticketOrgunitField","kind":"number","required":false,"position":9,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3310827,"app_id":1156946,"name":"ticketMediatorField","kind":"number","required":false,"position":10,"created_at":"2025-08-18T15:18:03Z","updated_at":"2025-08-18T15:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5268,"entity_id":1156946,"app_id":1156946,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-18T15:18:05.000Z","updated_at":"2025-08-18T15:18:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"de","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-18T15:18:01Z","updated_at":"2025-08-25T18:48:58Z","terms_conditions_url":"https://inspitec.com/MEDIA/MIDOCOAPP/InfoDok_AGB.pdf","app_organization":{"id":5019,"name":"INSPITEC GmbH","email":"support@inspitec.com","website":"https://inspitec.com/","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2025-08-25T18:48:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://inspitec.com/MEDIA/MIDOCOAPP/InfoDok_PLANS.pdf "},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-08-25T18:47:32Z","owner_id":269519,"author_name":"INSPITEC GmbH","author_email":"mail@inspitec.com","author_url":"https://www.inspitec.com","short_description":"Seamless integration of Zendesk tickets with the MIDOCO Mid-Office System.","long_description":"\u003cp\u003eThe MIDOCO App by INSPITEC is the perfect addition for tourism support teams in service centers and travel agencies using the MIDOCO system.\u003c/p\u003e\n\n\u003cp\u003eThe app integrates directly into Zendesk and automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required.\u003c/p\u003e\n\n\u003cp\u003eWhether via email, phone, or chat – based on the contact information in the ticket (e.g., email address or phone number), a live search is performed in MIDOCO.\u003cbr\u003e\nThe result: a clear overview of the customer profile, all bookings, and all associated travel orders – with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more.\u003cbr\u003e\nTickets can be linked or unlinked to a customer or booking at the click of a button, including a direct jump into MIDOCO for detailed processing.\u003cbr\u003e\nThis creates a continuous information flow between the Zendesk ticket and MIDOCO – fully GDPR-compliant and without duplicate data storage.\u003c/p\u003e\n\n\u003cp\u003eOur app integrates seamlessly with Zendesk to improve support workflows. Customer data, travel-related data, user IDs, and relevant metadata are processed solely for the purpose of providing the app’s functionality. All data is transmitted securely over encrypted connections and is not shared with unauthorized third parties. We do not sell or misuse customer data. Access to data is strictly limited to authorized support personnel, and data retention is reduced to the necessary minimum.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInformation and instructions go to: https://inspitec.com/MEDIA/MIDOCOAPP/InfoDok_README.pdf\u003c/p\u003e\n","raw_long_description":"The MIDOCO App by INSPITEC is the perfect addition for tourism support teams in service centers and travel agencies using the MIDOCO system.\n\nThe app integrates directly into Zendesk and automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required.\n\nWhether via email, phone, or chat – based on the contact information in the ticket (e.g., email address or phone number), a live search is performed in MIDOCO.\nThe result: a clear overview of the customer profile, all bookings, and all associated travel orders – with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more.\nTickets can be linked or unlinked to a customer or booking at the click of a button, including a direct jump into MIDOCO for detailed processing.\nThis creates a continuous information flow between the Zendesk ticket and MIDOCO – fully GDPR-compliant and without duplicate data storage.\n\nOur app integrates seamlessly with Zendesk to improve support workflows. Customer data, travel-related data, user IDs, and relevant metadata are processed solely for the purpose of providing the app’s functionality. All data is transmitted securely over encrypted connections and is not shared with unauthorized third parties. We do not sell or misuse customer data. Access to data is strictly limited to authorized support personnel, and data retention is reduced to the necessary minimum.","raw_installation_instructions":"Information and instructions go to: https://inspitec.com/MEDIA/MIDOCOAPP/InfoDok_README.pdf","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1156946.apps.zdusercontent.com/1156946/assets/1756112459-97e0bd57404b8fde3045000a9155cd30/logo-small.png","large_icon":"https://1156946.apps.zdusercontent.com/1156946/assets/1756112459-97e0bd57404b8fde3045000a9155cd30/logo.png","screenshots":["https://1156946.apps.zdusercontent.com/1156946/assets/1756112459-97e0bd57404b8fde3045000a9155cd30/screenshot-0.png","https://1156946.apps.zdusercontent.com/1156946/assets/1756112459-97e0bd57404b8fde3045000a9155cd30/screenshot-1.png","https://1156946.apps.zdusercontent.com/1156946/assets/1756112459-97e0bd57404b8fde3045000a9155cd30/screenshot-2.png"],"installation_count":2},{"id":1157915,"name":"Chatbase","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3313254,"app_id":1157915,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-21T15:38:01Z","updated_at":"2025-08-21T15:38:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3313251,"app_id":1157915,"name":"ZENDESK_DRAFT_RESPONSE_SECRET","kind":"hidden","required":false,"position":1,"created_at":"2025-08-21T15:38:01Z","updated_at":"2025-08-21T15:38:01Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3313252,"app_id":1157915,"name":"CHATBOT_ID","kind":"hidden","required":false,"position":2,"created_at":"2025-08-21T15:38:01Z","updated_at":"2025-08-21T15:38:01Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3324875,"app_id":1157915,"name":"ACCOUNT_URL","kind":"hidden","required":false,"position":3,"created_at":"2025-09-05T18:46:34Z","updated_at":"2025-09-05T18:46:34Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3418456,"app_id":1157915,"name":"PUBLIC_CHATBOT_ID","kind":"hidden","required":false,"position":4,"created_at":"2025-11-17T21:40:18Z","updated_at":"2025-11-17T21:40:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5274,"entity_id":1157915,"app_id":1157915,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-21T15:38:03.000Z","updated_at":"2025-08-21T15:38:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-21T15:38:00Z","updated_at":"2026-09-02T18:17:50Z","terms_conditions_url":null,"app_organization":{"id":6762,"name":"Chatbase.co Inc.","email":"support@chatbase.co","website":"https://www.chatbase.co","country_code":"CA","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2025-11-11T17:43:38Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chatbase.co/pricing"},"location_names":["ticket_editor"],"last_update_time":"2025-11-17T21:40:16Z","owner_id":269519,"author_name":"Chatbase","author_email":"support@chatbase.co","author_url":"https://chatbase.co","short_description":"Customizable AI Chatbot \u0026 Copilot for Zendesk","long_description":"\u003cp\u003eChatbase is a comprehensive platform designed to create and deploy AI-powered customer support agents effortlessly—no coding required. The platform allows you to train your chatbot using your own knowledge sources, such as documentation, FAQs, URLs, PDFs, or internal business data, enabling highly accurate and context-aware responses.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003ch3\u003eEasy Setup \u0026amp; Customization\u003c/h3\u003e\n\n\u003cp\u003eCreate your AI agent quickly using intuitive interfaces like a playground for testing and analytics dashboards. You can adjust response behavior via custom instructions, system prompts, and temperature settings to shape the bot’s tone and persona.\u003c/p\u003e\n\n\u003ch3\u003eSmart Knowledge Handling \u0026amp; Real-Time Training\u003c/h3\u003e\n\n\u003cp\u003eChatbase employs vector embeddings and semantic search to index your content, so the bot retrieves the most relevant information dynamically when answering user queries.\u003c/p\u003e\n\n\u003ch3\u003eRevise Answers \u0026amp; Confidence Tracking\u003c/h3\u003e\n\n\u003cp\u003eUnique to Chatbase is the “Revise Answers” feature, which lets you correct or refine responses directly in chat logs and save those improvements for future interactions. It also offers a Confidence Score to indicate the bot’s level of certainty.\u003c/p\u003e\n\n\u003ch3\u003eSeamless Integrations \u0026amp; AI Actions\u003c/h3\u003e\n\n\u003cp\u003eIntegrate the agent with tools like Zendesk (including Zendesk Sunshine), Slack, Stripe, Calendly, Notion, Make, Zapier, and more. The AI can take actions such as updating customer subscriptions or booking appointments—and escalate to a human agent when needed.\u003c/p\u003e\n\n\u003ch3\u003eScalable \u0026amp; Multi-language Support\u003c/h3\u003e\n\n\u003cp\u003eAble to serve businesses globally, Chatbase supports rich multi-language conversation and is built to scale as your business grows.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eChatbase is built with enterprise-grade security and privacy at its core. We are SOC 2 Type II and GDPR compliant, ensuring your business meets the highest standards of data protection. Your data always stays yours—it is only accessible to your AI agent and never used to train models. All information is encrypted in transit and at rest, and our secure integrations ensure users can only access their own data. Trusted by thousands of businesses, Chatbase provides a safe and compliant foundation for your AI-powered support.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eStep.1\u003c/h2\u003e\n\n\u003cp\u003eIf you do not already have a Chatbase account, please sign up at \u003ca href=\"https://chatbase.co/\"\u003eChatbase\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eStep.2\u003c/h2\u003e\n\n\u003cp\u003eGo to \u003ca href=\"https://chatbase.co/dashboard\"\u003eDashboard\u003c/a\u003e, click on the Chatbot you just created. \u003c/p\u003e\n\n\u003ch2\u003eStep.3\u003c/h2\u003e\n\n\u003cp\u003eFrom the sidebar, click on Deploy \u0026gt; Integrations \u003c/p\u003e\n\n\u003ch2\u003eStep.4\u003c/h2\u003e\n\n\u003cp\u003eClick on Connect in the Zendesk Card and connect your Zendesk Subdomain.\u003c/p\u003e\n\n\u003ch2\u003eStep.5\u003c/h2\u003e\n\n\u003cp\u003eClick on Manage\u003c/p\u003e\n\n\u003ch2\u003eStep.6\u003c/h2\u003e\n\n\u003cp\u003eInstall app if not installed already, if installed, set this chatbot as the Zendesk Draft Response Chatbot.\u003c/p\u003e\n\n\u003ch2\u003eStep.7\u003c/h2\u003e\n\n\u003cp\u003eSelect an Agent that will automatically reply to Zendesk tickets when assigned, you can optionally activate auto-assign so it automatically replies to all new tickets.\u003c/p\u003e\n","raw_long_description":"Chatbase is a comprehensive platform designed to create and deploy AI-powered customer support agents effortlessly—no coding required. The platform allows you to train your chatbot using your own knowledge sources, such as documentation, FAQs, URLs, PDFs, or internal business data, enabling highly accurate and context-aware responses.\n\n## Key Features:\n\n### Easy Setup \u0026 Customization\n Create your AI agent quickly using intuitive interfaces like a playground for testing and analytics dashboards. You can adjust response behavior via custom instructions, system prompts, and temperature settings to shape the bot’s tone and persona.\n\n### Smart Knowledge Handling \u0026 Real-Time Training\n Chatbase employs vector embeddings and semantic search to index your content, so the bot retrieves the most relevant information dynamically when answering user queries.\n\n### Revise Answers \u0026 Confidence Tracking\n Unique to Chatbase is the “Revise Answers” feature, which lets you correct or refine responses directly in chat logs and save those improvements for future interactions. It also offers a Confidence Score to indicate the bot’s level of certainty.\n\n### Seamless Integrations \u0026 AI Actions\n Integrate the agent with tools like Zendesk (including Zendesk Sunshine), Slack, Stripe, Calendly, Notion, Make, Zapier, and more. The AI can take actions such as updating customer subscriptions or booking appointments—and escalate to a human agent when needed.\n\n### Scalable \u0026 Multi-language Support\n Able to serve businesses globally, Chatbase supports rich multi-language conversation and is built to scale as your business grows.\n\n###Data Handling \u0026 Security\nChatbase is built with enterprise-grade security and privacy at its core. We are SOC 2 Type II and GDPR compliant, ensuring your business meets the highest standards of data protection. Your data always stays yours—it is only accessible to your AI agent and never used to train models. All information is encrypted in transit and at rest, and our secure integrations ensure users can only access their own data. Trusted by thousands of businesses, Chatbase provides a safe and compliant foundation for your AI-powered support.","raw_installation_instructions":"## Step.1\nIf you do not already have a Chatbase account, please sign up at [Chatbase](https://chatbase.co/)\n\n## Step.2\n Go to [Dashboard](https://chatbase.co/dashboard), click on the Chatbot you just created. \n\n## Step.3\nFrom the sidebar, click on Deploy \u003e Integrations \n\n## Step.4\nClick on Connect in the Zendesk Card and connect your Zendesk Subdomain.\n\n## Step.5\nClick on Manage\n\n## Step.6\nInstall app if not installed already, if installed, set this chatbot as the Zendesk Draft Response Chatbot.\n\n## Step.7\nSelect an Agent that will automatically reply to Zendesk tickets when assigned, you can optionally activate auto-assign so it automatically replies to all new tickets.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1157915.apps.zdusercontent.com/1157915/assets/1762982577-4cc62b978627426c682b2fda576915ba/logo-small.png","large_icon":"https://1157915.apps.zdusercontent.com/1157915/assets/1762982577-4cc62b978627426c682b2fda576915ba/logo.png","screenshots":["https://1157915.apps.zdusercontent.com/1157915/assets/1762982577-4cc62b978627426c682b2fda576915ba/screenshot-0.png","https://1157915.apps.zdusercontent.com/1157915/assets/1762982577-4cc62b978627426c682b2fda576915ba/screenshot-1.png","https://1157915.apps.zdusercontent.com/1157915/assets/1762982577-4cc62b978627426c682b2fda576915ba/screenshot-2.png"],"installation_count":38},{"id":1158133,"name":"Arlo Interactions","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3313818,"app_id":1158133,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-22T13:36:20Z","updated_at":"2025-08-22T13:36:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3313815,"app_id":1158133,"name":"arlo_subdomain","kind":"text","required":true,"position":1,"created_at":"2025-08-22T13:36:20Z","updated_at":"2025-08-22T13:36:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3313816,"app_id":1158133,"name":"arlo_username","kind":"text","required":true,"position":2,"created_at":"2025-08-22T13:36:20Z","updated_at":"2025-08-22T13:36:20Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3313817,"app_id":1158133,"name":"arlo_password","kind":"text","required":true,"position":3,"created_at":"2025-08-22T13:36:20Z","updated_at":"2025-08-22T13:36:20Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5276,"entity_id":1158133,"app_id":1158133,"amount":7500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Ryv6PEOcw0GQ9caPCMNv5Ak","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1PdJj2EOcw0GQ9ca","cost_id":1559,"cost_type":"CostStripe","active":true,"created_at":"2025-08-22T13:36:22.000Z","updated_at":"2025-08-22T13:36:22.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-08-22T13:36:19Z","updated_at":"2026-05-01T16:12:58Z","terms_conditions_url":"https://www.bs40.uk/terms.html","app_organization":{"id":6517,"name":"BS40","email":"support@bs40.uk","website":"","country_code":"GB","stripe_account_id":"acct_1PdJj2EOcw0GQ9ca","state":null},"locations":[3,5],"date_published":"2025-08-25T20:48:42Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-09-02T05:51:32Z","owner_id":269519,"author_name":"BS40","author_email":"support@bs40.uk","author_url":"https://www.bs40.uk/","short_description":"Arlo Interactions - Show Arlo registrations within Zendesk.","long_description":"\u003ch3\u003eWhat Arlo Interactions by BS40 does\u003c/h3\u003e\n\n\u003cp\u003eThis app allows your agents to view the course and event registration held in Arlo for your customer, this can be seen in either the ticket or customer view. The agent will be able to identify the following when viewing the customer record:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWhen the customer was registered in Arlo and their current status\u003c/li\u003e\n\u003cli\u003eThe registrations for your courses and events the customer has made, including:\n\n\u003cul\u003e\n\u003cli\u003eRegistration status\nAttendance status\u003c/li\u003e\n\u003cli\u003eDate Registered\u003c/li\u003e\n\u003cli\u003eCourse/Event start and end date\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eIs my data Safe?\u003c/h3\u003e\n\n\u003cp\u003eThis application will not store or persist any of your data, the data is retrieved realtime from Arlo and displayed in your Zendesk portal. No Arlo data is persisted after viewing the customer record.\u003c/p\u003e\n\n\u003ch3\u003eWhat if i have a problem/query?\u003c/h3\u003e\n\n\u003cp\u003eJust drop as an email at \u003ca href=\"mailto:support@bs40.uk\"\u003esupport@bs40.uk\u003c/a\u003e and we\u0026#39;ll happily assist, if you\u0026#39;ve also got additional features you\u0026#39;d like to see, we\u0026#39;ll happily consider them with our development team.\u003c/p\u003e\n\n\u003ch3\u003eAbout BS40\u003c/h3\u003e\n\n\u003cp\u003eWe\u0026#39;re a small software development company focusing on integrations with SaaS products and working with clients from small startups to global enterprises and government departments.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePre-requisites (setting up Arlo):\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Arlo portal and create a user/contact who has Mobile App and API Access.\u003c/li\u003e\n\u003cli\u003eMake a note of the user credentials and enter these when installing the application or within the Zendesk config section.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eTerms and Conditions\u003c/h3\u003e\n\n\u003cp\u003eThese can be found here: \u003ca href=\"https://www.bs40.uk/terms.html\"\u003ehttps://www.bs40.uk/terms.html\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### What Arlo Interactions by BS40 does \n\nThis app allows your agents to view the course and event registration held in Arlo for your customer, this can be seen in either the ticket or customer view. The agent will be able to identify the following when viewing the customer record:\n\n* When the customer was registered in Arlo and their current status\n* The registrations for your courses and events the customer has made, including:\n   - Registration status\n Attendance status\n   - Date Registered\n   - Course/Event start and end date\n\n### Is my data Safe? \n\nThis application will not store or persist any of your data, the data is retrieved realtime from Arlo and displayed in your Zendesk portal. No Arlo data is persisted after viewing the customer record.\n\n### What if i have a problem/query?\n\nJust drop as an email at \u003csupport@bs40.uk\u003e and we'll happily assist, if you've also got additional features you'd like to see, we'll happily consider them with our development team.\n\n### About BS40 \n\nWe're a small software development company focusing on integrations with SaaS products and working with clients from small startups to global enterprises and government departments.","raw_installation_instructions":"###Pre-requisites (setting up Arlo):\n\n1. Login to your Arlo portal and create a user/contact who has Mobile App and API Access.\n2. Make a note of the user credentials and enter these when installing the application or within the Zendesk config section.\n\n###Terms and Conditions\n\nThese can be found here: \u003chttps://www.bs40.uk/terms.html\u003e","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1158133.apps.zdusercontent.com/1158133/assets/1756292926-8d576f61ac65c4bd3b6c581df1603546/logo-small.png","large_icon":"https://1158133.apps.zdusercontent.com/1158133/assets/1756292926-8d576f61ac65c4bd3b6c581df1603546/logo.png","screenshots":["https://1158133.apps.zdusercontent.com/1158133/assets/1756292926-8d576f61ac65c4bd3b6c581df1603546/screenshot-0.png","https://1158133.apps.zdusercontent.com/1158133/assets/1756292926-8d576f61ac65c4bd3b6c581df1603546/screenshot-1.png","https://1158133.apps.zdusercontent.com/1158133/assets/1756292926-8d576f61ac65c4bd3b6c581df1603546/screenshot-2.png"],"installation_count":0},{"id":1159867,"name":"Prestashop by Algo Factory","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3317851,"app_id":1159867,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-28T12:50:16Z","updated_at":"2025-08-28T12:50:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3405617,"app_id":1159867,"name":"prestashop_domain","kind":"text","required":true,"position":1,"created_at":"2025-11-06T18:48:53Z","updated_at":"2025-11-06T18:48:53Z","default_value":"www.example.com","secure":false,"scopes":null,"options":null},{"id":3405618,"app_id":1159867,"name":"module_token","kind":"text","required":true,"position":2,"created_at":"2025-11-06T18:48:53Z","updated_at":"2025-11-06T18:48:53Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5286,"entity_id":1159867,"app_id":1159867,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-28T12:50:17.000Z","updated_at":"2025-08-28T12:50:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-28T12:50:15Z","updated_at":"2025-11-06T18:50:35Z","terms_conditions_url":null,"app_organization":{"id":7053,"name":"Algo Factory","email":"account@algo-factory.com","website":"https://www.algo-factory.com/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-11-06T18:50:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.algo-factory.com/#nous-contacter"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-06T18:48:51Z","owner_id":269519,"author_name":"AlgoFactory","author_email":"contact@algo-factory.com","author_url":"https://www.algo-factory.com/","short_description":"Connect PrestaShop to Zendesk to centralize customer tickets and order data.","long_description":"\u003ch1\u003eAlgo Factory: Innovative Solutions for PrestaShop\u003c/h1\u003e\n\n\u003cp\u003eAlgo Factory develops innovative solutions for e-commerce merchants using PrestaShop, with the mission of simplifying sales management and customer support.\u003c/p\u003e\n\n\u003ch1\u003ePrestaShop ↔ Zendesk Integration Features\u003c/h1\u003e\n\n\u003cp\u003eOur PrestaShop integration for Zendesk allows you to centralize all your customer requests by displaying essential PrestaShop information directly within Zendesk. Tickets created in your store are automatically synchronized with Zendesk, along with customer information (name, email, phone) and order details (products, total, status). This gives your team a complete view of the customer context and enables faster, more personalized responses.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic synchronization of tickets from PrestaShop to Zendesk\u003c/li\u003e\n\u003cli\u003eTransfer of customer and order information for accurate tracking\u003c/li\u003e\n\u003cli\u003eAccess to orders and status directly from Zendesk\u003c/li\u003e\n\u003cli\u003eEasy setup and secure API connection\u003c/li\u003e\n\u003cli\u003eMultilingual support for PrestaShop stores\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData Handling and Security\u003c/h1\u003e\n\n\u003cp\u003eAll customer and order data is retrieved in real time from your PrestaShop store directly into Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFor more details, see our \u003ca href=\"https://www.algofactory.io/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eBenefits for Your Support Team\u003c/h1\u003e\n\n\u003cp\u003eThis integration allows you to improve customer satisfaction with faster responses, personalized support, and centralized tracking, all within the Zendesk interface.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstallation is done from your Prestashop\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eDownload and install the Zendesk by AlgoFactory module on your Prestashop.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce your credentials are configured in Prestashop, the Zendesk application will configure itself automatically.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Algo Factory: Innovative Solutions for PrestaShop\n\nAlgo Factory develops innovative solutions for e-commerce merchants using PrestaShop, with the mission of simplifying sales management and customer support.\n\n# PrestaShop ↔ Zendesk Integration Features\n\nOur PrestaShop integration for Zendesk allows you to centralize all your customer requests by displaying essential PrestaShop information directly within Zendesk. Tickets created in your store are automatically synchronized with Zendesk, along with customer information (name, email, phone) and order details (products, total, status). This gives your team a complete view of the customer context and enables faster, more personalized responses.\n\n## Key Features:\n\n- Automatic synchronization of tickets from PrestaShop to Zendesk\n- Transfer of customer and order information for accurate tracking\n- Access to orders and status directly from Zendesk\n- Easy setup and secure API connection\n- Multilingual support for PrestaShop stores\n\n# Data Handling and Security\n\nAll customer and order data is retrieved in real time from your PrestaShop store directly into Zendesk.\n\nFor more details, see our [Privacy Policy](https://www.algofactory.io/privacy).\n\n# Benefits for Your Support Team\n\nThis integration allows you to improve customer satisfaction with faster responses, personalized support, and centralized tracking, all within the Zendesk interface.","raw_installation_instructions":"Installation is done from your Prestashop\n\n1. Download and install the Zendesk by AlgoFactory module on your Prestashop.\n\n2. Once your credentials are configured in Prestashop, the Zendesk application will configure itself automatically.\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1159867.apps.zdusercontent.com/1159867/assets/1762418599-d406f840dd04e2b6a04b4fe41ff58fc8/logo-small.png","large_icon":"https://1159867.apps.zdusercontent.com/1159867/assets/1762418599-d406f840dd04e2b6a04b4fe41ff58fc8/logo.png","screenshots":[],"installation_count":1},{"id":1159969,"name":"Rulebase","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3318081,"app_id":1159969,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-28T17:58:30Z","updated_at":"2025-08-28T17:58:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3318080,"app_id":1159969,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2025-08-28T17:58:30Z","updated_at":"2025-08-28T17:58:30Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5288,"entity_id":1159969,"app_id":1159969,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-28T17:58:31.000Z","updated_at":"2025-08-28T17:58:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-28T17:58:29Z","updated_at":"2025-09-05T19:20:22Z","terms_conditions_url":null,"app_organization":{"id":6696,"name":"Rulebase","email":"founders@rulebase.co","website":"https://rulebase.co","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-09-05T19:20:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://rulebase.co"},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-05T19:16:26Z","owner_id":269519,"author_name":"Rulebase","author_email":"support@rulebase.co","author_url":"https://rulebase.co","short_description":"QA, compliance, and back-office automations for financial services.","long_description":"\u003cp\u003eRulebase automates QA, compliance, and back-office operations for banks and fintechs.\u003c/p\u003e\n\n\u003cp\u003eInstead of manually reviewing a fraction of tickets, Rulebase reviews 100% of customer interactions, automatically flagging service quality issues, SLA breaches, and compliance risks in real time.\u003c/p\u003e\n\n\u003ch3\u003eAbout Rulebase\u003c/h3\u003e\n\n\u003cp\u003eRulebase is purpose-built for financial institutions that need to scale customer support, meet regulatory standards, and reduce operational costs without increasing headcount. Our platform combines AI automation with domain-specific intelligence for financial services, ensuring every customer issue is reviewed, routed, and resolved with speed and accuracy.\u003c/p\u003e\n\n\u003ch3\u003eWhat the platform does\u003c/h3\u003e\n\n\u003cp\u003eWith Rulebase, financial institutions can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReduce escalations\u003c/strong\u003e by up to 50%\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomate dispute intake and routing\u003c/strong\u003e end-to-end across Slack, JIRA, Zendesk, etc.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTrack SLAs\u003c/strong\u003e across every complaint, flagging risks instantly\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCut operational costs\u003c/strong\u003e by up to 70% while improving customer NPS\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImprove compliance\u003c/strong\u003e by monitoring 100% of interactions for regulatory red flags\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e100% QA\u003c/strong\u003e coverage for all customer interactions\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eFor comprehensive security and compliance information, visit our \u003ca href=\"https://trust.rulebase.co/\"\u003eTrust Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eRulebase is built with security, compliance, and trust at its core. We follow strict policies to protect customer data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData Handling:\u003c/strong\u003e We collect only the minimum data required to deliver contracted services. Customer data is never sold or shared with third parties.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eModel Usage:\u003c/strong\u003e When leveraging LLMs for analysis, all data is processed in accordance with customer agreements. Sensitive information is redacted where appropriate.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRetention \u0026amp; Deletion:\u003c/strong\u003e Data is retained only as long as necessary to provide services or meet legal obligations. At a customer’s written request, data will be deleted or returned within 30 days unless law requires retention.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStorage \u0026amp; Hosting:\u003c/strong\u003e Data is stored in secure cloud environments, encrypted both in transit and at rest (AES-256). Services run in isolated Virtual Private Clouds (VPCs) with strict access controls.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurity Practices:\u003c/strong\u003e We maintain a dedicated security and compliance team, conduct regular third-party penetration tests, and support SSO and SAML. We also run a vulnerability disclosure program. Security concerns can be reported to security@rulebase.co.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGet started today at https://rulebase.co.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add Rulebase to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and Integrations \u0026gt; My Apps\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect \u003cstrong\u003eRulebase\u003c/strong\u003e and open the settings panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Rulebase API key (available in your Rulebase dashboard).\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Rulebase automates QA, compliance, and back-office operations for banks and fintechs.\n\nInstead of manually reviewing a fraction of tickets, Rulebase reviews 100% of customer interactions, automatically flagging service quality issues, SLA breaches, and compliance risks in real time.\n\n### About Rulebase\n\nRulebase is purpose-built for financial institutions that need to scale customer support, meet regulatory standards, and reduce operational costs without increasing headcount. Our platform combines AI automation with domain-specific intelligence for financial services, ensuring every customer issue is reviewed, routed, and resolved with speed and accuracy.\n\n### What the platform does\n\nWith Rulebase, financial institutions can:\n\n- **Reduce escalations** by up to 50%\n\n- **Automate dispute intake and routing** end-to-end across Slack, JIRA, Zendesk, etc.\n\n- **Track SLAs** across every complaint, flagging risks instantly\n\n- **Cut operational costs** by up to 70% while improving customer NPS\n\n- **Improve compliance** by monitoring 100% of interactions for regulatory red flags\n\n- **100% QA** coverage for all customer interactions\n\n### Data Disclosure\nFor comprehensive security and compliance information, visit our [Trust Center](https://trust.rulebase.co/).\n\nRulebase is built with security, compliance, and trust at its core. We follow strict policies to protect customer data:\n\n- **Data Handling:** We collect only the minimum data required to deliver contracted services. Customer data is never sold or shared with third parties.\n\n- **Model Usage:** When leveraging LLMs for analysis, all data is processed in accordance with customer agreements. Sensitive information is redacted where appropriate.\n\n- **Retention \u0026 Deletion:** Data is retained only as long as necessary to provide services or meet legal obligations. At a customer’s written request, data will be deleted or returned within 30 days unless law requires retention.\n\n- **Storage \u0026 Hosting:** Data is stored in secure cloud environments, encrypted both in transit and at rest (AES-256). Services run in isolated Virtual Private Clouds (VPCs) with strict access controls.\n\n- **Security Practices:** We maintain a dedicated security and compliance team, conduct regular third-party penetration tests, and support SSO and SAML. We also run a vulnerability disclosure program. Security concerns can be reported to security@rulebase.co.\n\nGet started today at https://rulebase.co.","raw_installation_instructions":"1. Click **Install** to add Rulebase to your Zendesk account.\n\n2. In Zendesk Admin Center, go to **Apps and Integrations \u003e My Apps**.\n\n3. Select **Rulebase** and open the settings panel.\n\n4. Enter your Rulebase API key (available in your Rulebase dashboard).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1159969.apps.zdusercontent.com/1159969/assets/1757063654-a7e608d1b61e622e2118c5c816fbb808/logo-small.png","large_icon":"https://1159969.apps.zdusercontent.com/1159969/assets/1757063654-a7e608d1b61e622e2118c5c816fbb808/logo.png","screenshots":["https://1159969.apps.zdusercontent.com/1159969/assets/1757063654-a7e608d1b61e622e2118c5c816fbb808/screenshot-0.png","https://1159969.apps.zdusercontent.com/1159969/assets/1757063654-a7e608d1b61e622e2118c5c816fbb808/screenshot-1.png","https://1159969.apps.zdusercontent.com/1159969/assets/1757063654-a7e608d1b61e622e2118c5c816fbb808/screenshot-2.png"],"installation_count":2},{"id":1160541,"name":"Trello by Integratecloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3319200,"app_id":1160541,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-08-31T14:37:07Z","updated_at":"2025-08-31T14:37:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5289,"entity_id":1160541,"app_id":1160541,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-08-31T14:37:09.000Z","updated_at":"2025-08-31T14:37:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-08-31T14:37:07Z","updated_at":"2025-10-03T16:10:58Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-10-03T16:10:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-01T20:36:36Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"Connect Zendesk and Trello to create, link, and track Trello cards from tickets","long_description":"\u003cp\u003eThe Zendesk – Trello Integration by IntegrateCloud enables agents to create, link, and manage Trello cards directly from Zendesk tickets, ensuring seamless collaboration between support and project teams.\u003c/p\u003e\n\n\u003cp\u003eData Disclosure: This app accesses Zendesk ticket data including ticket ID, subject, description, status, priority, requester name, requester email, and assignee details. This information is used solely to create or update linked Trello cards so that support issues can be tracked and resolved in Trello. The app also retrieves Trello card details (such as card ID, title, description, comments, and status) to display back in Zendesk for context.\u003c/p\u003e\n\n\u003cp\u003eData Use: Ticket information is transmitted securely to Trello via their API to create or update cards. Similarly, Trello card updates are pulled into Zendesk to maintain synchronization. Data is used exclusively for this synchronization process and is not used for analytics, advertising, or profiling.\u003c/p\u003e\n\n\u003cp\u003eData Storage: The integration does not permanently store Zendesk or Trello data on IntegrateCloud servers. Any data temporarily processed is used only for request handling and is discarded once synchronization is completed.\u003c/p\u003e\n\n\u003cp\u003eFor more details, please review our Privacy Policy: https://integratecloud.com/Signup/PrivacyPolicy.aspx\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install button to install the app to your Zendesk instance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is installed, go to any of your existing ticket or create a new ticket.\u003c/li\u003e\n\u003cli\u003eClick on the Apps link and you will see the Trello App.\u003c/li\u003e\n\u003cli\u003eClick on the Login to Trello and authenticate it.\u003c/li\u003e\n\u003c/ol\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Zendesk – Trello Integration by IntegrateCloud enables agents to create, link, and manage Trello cards directly from Zendesk tickets, ensuring seamless collaboration between support and project teams.\n\nData Disclosure: This app accesses Zendesk ticket data including ticket ID, subject, description, status, priority, requester name, requester email, and assignee details. This information is used solely to create or update linked Trello cards so that support issues can be tracked and resolved in Trello. The app also retrieves Trello card details (such as card ID, title, description, comments, and status) to display back in Zendesk for context.\n\nData Use: Ticket information is transmitted securely to Trello via their API to create or update cards. Similarly, Trello card updates are pulled into Zendesk to maintain synchronization. Data is used exclusively for this synchronization process and is not used for analytics, advertising, or profiling.\n\nData Storage: The integration does not permanently store Zendesk or Trello data on IntegrateCloud servers. Any data temporarily processed is used only for request handling and is discarded once synchronization is completed.\n\nFor more details, please review our Privacy Policy: https://integratecloud.com/Signup/PrivacyPolicy.aspx","raw_installation_instructions":"\n   1. Click Install button to install the app to your Zendesk instance.\n\n 2. Once the app is installed, go to any of your existing ticket or create a new ticket.\n\n 3. Click on the Apps link and you will see the Trello App.\n4. Click on the Login to Trello and authenticate it.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1160541.apps.zdusercontent.com/1160541/assets/1759244045-9a3684747eb117bf6dc7dd1797b5e950/logo-small.png","large_icon":"https://1160541.apps.zdusercontent.com/1160541/assets/1759244045-9a3684747eb117bf6dc7dd1797b5e950/logo.png","screenshots":["https://1160541.apps.zdusercontent.com/1160541/assets/1759244045-9a3684747eb117bf6dc7dd1797b5e950/screenshot-0.png","https://1160541.apps.zdusercontent.com/1160541/assets/1759244045-9a3684747eb117bf6dc7dd1797b5e950/screenshot-1.png","https://1160541.apps.zdusercontent.com/1160541/assets/1759244045-9a3684747eb117bf6dc7dd1797b5e950/screenshot-2.png"],"installation_count":1},{"id":1161257,"name":"Easy Merge","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3321356,"app_id":1161257,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-03T00:16:11Z","updated_at":"2025-09-03T00:16:11Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5291,"entity_id":1161257,"app_id":1161257,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1S1AzWDrSmaEcU4lJBpSrZDl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S04XCDrSmaEcU4l","cost_id":1562,"cost_type":"CostStripe","active":true,"created_at":"2025-09-03T00:16:13.000Z","updated_at":"2025-09-03T00:16:13.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-09-03T00:16:11Z","updated_at":"2025-10-16T18:36:14Z","terms_conditions_url":"https://lentil-labs.com/terms/","app_organization":{"id":7116,"name":"Lentil Labs","email":"help@lentil-labs.com","website":"lentil-labs.com","country_code":"US","stripe_account_id":"acct_1S04XCDrSmaEcU4l","state":null},"locations":[3],"date_published":"2025-09-10T17:58:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-16T18:36:09Z","owner_id":269519,"author_name":"Lentil Labs","author_email":"help@lentil-labs.com","author_url":"https://lentil-labs.com","short_description":"Easily merge related tickets.","long_description":"\u003ch3\u003eEasy Merge – simplify your support workflows\u003c/h3\u003e\n\n\u003cp\u003eEasy Merge helps support teams work smarter by quickly finding and merging related tickets from the same requester, all without leaving the Zendesk ticket sidebar. By consolidating duplicates into a single thread, agents can provide faster, more accurate resolutions while improving overall ticket hygiene.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFast – identify and merge duplicate tickets in just a few clicks\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrganized – reduce clutter in your ticket queues and improve reporting accuracy\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSeamless – built directly into the Zendesk sidebar for an intuitive experience\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith Easy Merge, your team can spend less time toggling between tickets and more time focusing on delivering a great customer experience.  \u003c/p\u003e\n\n\u003ch3\u003eData handling and disclosures\u003c/h3\u003e\n\n\u003cp\u003eEasy Merge only accesses the minimum ticket and requester information necessary to identify and merge duplicate tickets. The app does not store, transmit, or share customer data outside of your Zendesk instance. All actions are performed securely within Zendesk, ensuring customer data is not misused, retained unnecessarily, or exposed to unauthorized access.  \u003c/p\u003e\n\n\u003cp\u003eWe are committed to maintaining data privacy and security so you can use Easy Merge with confidence.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the Zendesk Admin Center, navigate to \u003cstrong\u003eApps and Integrations \u0026gt; Marketplace\u003c/strong\u003e and search for \u003cstrong\u003eEasy Merge\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and select the Zendesk account where you want to add the app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the installation settings, you can configure \u003cstrong\u003erole\u003c/strong\u003e or \u003cstrong\u003egroup restrictions\u003c/strong\u003e to control which agents can access Easy Merge. This allows you to limit visibility to only the roles or groups that need it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce installed, open any ticket in Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the \u003cstrong\u003eapplication sidebar panel\u003c/strong\u003e to view and use Easy Merge directly from within the ticket.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! Easy Merge is now ready to help your team quickly identify and merge duplicate tickets.\u003c/p\u003e\n","raw_long_description":"### Easy Merge – simplify your support workflows  \n\nEasy Merge helps support teams work smarter by quickly finding and merging related tickets from the same requester, all without leaving the Zendesk ticket sidebar. By consolidating duplicates into a single thread, agents can provide faster, more accurate resolutions while improving overall ticket hygiene.  \n\n* Fast – identify and merge duplicate tickets in just a few clicks  \n* Organized – reduce clutter in your ticket queues and improve reporting accuracy  \n* Seamless – built directly into the Zendesk sidebar for an intuitive experience  \n\nWith Easy Merge, your team can spend less time toggling between tickets and more time focusing on delivering a great customer experience.  \n\n### Data handling and disclosures  \nEasy Merge only accesses the minimum ticket and requester information necessary to identify and merge duplicate tickets. The app does not store, transmit, or share customer data outside of your Zendesk instance. All actions are performed securely within Zendesk, ensuring customer data is not misused, retained unnecessarily, or exposed to unauthorized access.  \n\nWe are committed to maintaining data privacy and security so you can use Easy Merge with confidence.","raw_installation_instructions":"### Installation Instructions  \n\n1. From the Zendesk Admin Center, navigate to **Apps and Integrations \u003e Marketplace** and search for **Easy Merge**.  \n2. Click **Install** and select the Zendesk account where you want to add the app.  \n3. In the installation settings, you can configure **role** or **group restrictions** to control which agents can access Easy Merge. This allows you to limit visibility to only the roles or groups that need it.  \n4. Once installed, open any ticket in Zendesk.  \n5. Navigate to the **application sidebar panel** to view and use Easy Merge directly from within the ticket.  \n\nThat’s it! Easy Merge is now ready to help your team quickly identify and merge duplicate tickets.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1161257.apps.zdusercontent.com/1161257/assets/1760633408-a72ffc9e3f85990891a3ce13fcc8d684/logo-small.png","large_icon":"https://1161257.apps.zdusercontent.com/1161257/assets/1760633408-a72ffc9e3f85990891a3ce13fcc8d684/logo.png","screenshots":["https://1161257.apps.zdusercontent.com/1161257/assets/1760633408-a72ffc9e3f85990891a3ce13fcc8d684/screenshot-0.png","https://1161257.apps.zdusercontent.com/1161257/assets/1760633408-a72ffc9e3f85990891a3ce13fcc8d684/screenshot-1.png","https://1161257.apps.zdusercontent.com/1161257/assets/1760633408-a72ffc9e3f85990891a3ce13fcc8d684/screenshot-2.png"],"installation_count":0},{"id":1161324,"name":"User Export Pro","state":"published","version":"1.6.0","framework_version":"2.0","parameters":[{"id":3322012,"app_id":1161324,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-03T05:36:42Z","updated_at":"2025-09-03T05:36:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3322011,"app_id":1161324,"name":"default_max_users","kind":"number","required":false,"position":1,"created_at":"2025-09-03T05:36:42Z","updated_at":"2025-09-03T05:36:42Z","default_value":"10000","secure":false,"scopes":null,"options":null}],"plans":[{"id":5292,"entity_id":1161324,"app_id":1161324,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2025-09-03T05:36:43.000Z","updated_at":"2025-09-03T05:36:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5322,"entity_id":1161324,"app_id":1161324,"amount":0,"name":"User Export Pro","description":"\u003cp\u003eExport Zendesk users with powerful filters, live previews, and CSV/JSON downloads. Perfect for audits, compliance, etc.  Privacy-first and lightweight.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-23T17:31:54.000Z","updated_at":"2025-09-23T17:31:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5302,"entity_id":1161324,"app_id":1161324,"amount":9900,"name":"User Export Pro","description":"\u003cp\u003eExport Zendesk users with powerful filters, live previews, and CSV/JSON downloads. Perfect for audits, compliance, etc.  Privacy-first and lightweight. One-time purchase of $99 per instance, billed via Zendesk Marketplace.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S1ybj0Hvzzqitfp","cost_id":1026,"cost_type":"CostOneOff","active":false,"created_at":"2025-09-08T21:08:48.000Z","updated_at":"2025-09-08T21:08:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-03T05:36:41Z","updated_at":"2026-04-19T15:48:13Z","terms_conditions_url":"https://supportzen.net/terms.html","app_organization":{"id":7124,"name":"Support Zen","email":"support@browsertasks.dev","website":"https://supportzen.app","country_code":"CA","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2025-09-09T17:09:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-03-02T18:49:31Z","owner_id":269519,"author_name":"SupportZen","author_email":"hello@supportzen.net","author_url":"https://supportzen.net/contact.php","short_description":"Fast user export for Zendesk admins with CSV/JSON, filters, previews, and large exports (up to 10,000 records).","long_description":"\u003ch3\u003eAbout BrowserTasks\u003c/h3\u003e\n\n\u003cp\u003eBrowserTasks builds lightweight, privacy-first tools that help Zendesk admins work faster.\u003c/p\u003e\n\n\u003ch3\u003eWhat User Export Pro does well\u003c/h3\u003e\n\n\u003cp\u003eUser Export Pro gives Zendesk admins a fast way to export and analyze user data — without leaving Zendesk. Use filters (role, tags, organizations, login activity, custom roles) to narrow results, preview instantly, then export up to 10,000 records to CSV or JSON.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFast, in-product user exports (CSV/JSON)\u003c/li\u003e\n\u003cli\u003eFilters: role, tags, orgs, login activity, custom roles\u003c/li\u003e\n\u003cli\u003eLive preview to validate results before exporting\u003c/li\u003e\n\u003cli\u003eLarge exports supported (up to 10,000 records)\u003c/li\u003e\n\u003cli\u003eZero config beyond an optional per-export cap\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData handling \u0026amp; disclosures\u003c/h3\u003e\n\n\u003cp\u003eWe take data minimization and security seriously.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData accessed:\u003c/strong\u003e Standard Zendesk user fields (e.g., name, email, role, org), tags, login activity, and related attributes used solely to generate your preview/export.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHow data is processed:\u003c/strong\u003e All API calls are made via the Zendesk Apps Framework (ZAF) from the admin’s browser session. Data is used in-session to render previews and generate downloadable files.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStorage \u0026amp; transmission:\u003c/strong\u003e We do \u003cstrong\u003enot\u003c/strong\u003e send customer data to any external servers or third-party services. No data is persisted by the app beyond the browser session; exported files are generated client-side and downloaded directly by the admin.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess controls:\u003c/strong\u003e The app respects the signed-in admin’s Zendesk permissions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMisuse prevention:\u003c/strong\u003e No background collection, tracking, or secondary use. Data is not shared, sold, or used for training.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfiguration:\u003c/strong\u003e An optional parameter lets admins set a default maximum users per export (e.g., 10,000) to keep operations predictable.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information, contact support@browsertasks.dev.\u003c/p\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eUser Export Pro is \u003cstrong\u003efree\u003c/strong\u003e to install and use.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) Install User Export Pro and open it from the left navigation bar.\u003c/p\u003e\n\n\u003cp\u003e2) Set filters (role, tags, organizations, login activity, custom roles, etc.).\u003c/p\u003e\n\n\u003cp\u003e3) (Optional) Adjust the default maximum users per export.\u003c/p\u003e\n\n\u003cp\u003e4) Click \u003cstrong\u003ePreview\u003c/strong\u003e to validate the results.\u003c/p\u003e\n\n\u003cp\u003e5) Click \u003cstrong\u003eExport\u003c/strong\u003e to download a CSV or JSON file.\u003c/p\u003e\n","raw_long_description":"### About BrowserTasks\n\nBrowserTasks builds lightweight, privacy-first tools that help Zendesk admins work faster.\n\n### What User Export Pro does well\n\nUser Export Pro gives Zendesk admins a fast way to export and analyze user data — without leaving Zendesk. Use filters (role, tags, organizations, login activity, custom roles) to narrow results, preview instantly, then export up to 10,000 records to CSV or JSON.\n\n- Fast, in-product user exports (CSV/JSON)\n- Filters: role, tags, orgs, login activity, custom roles\n- Live preview to validate results before exporting\n- Large exports supported (up to 10,000 records)\n- Zero config beyond an optional per-export cap\n\n### Data handling \u0026 disclosures\n\nWe take data minimization and security seriously.\n\n- **Data accessed:** Standard Zendesk user fields (e.g., name, email, role, org), tags, login activity, and related attributes used solely to generate your preview/export.\n- **How data is processed:** All API calls are made via the Zendesk Apps Framework (ZAF) from the admin’s browser session. Data is used in-session to render previews and generate downloadable files.\n- **Storage \u0026 transmission:** We do **not** send customer data to any external servers or third-party services. No data is persisted by the app beyond the browser session; exported files are generated client-side and downloaded directly by the admin.\n- **Access controls:** The app respects the signed-in admin’s Zendesk permissions.\n- **Misuse prevention:** No background collection, tracking, or secondary use. Data is not shared, sold, or used for training.\n- **Configuration:** An optional parameter lets admins set a default maximum users per export (e.g., 10,000) to keep operations predictable.\n\nFor more information, contact support@browsertasks.dev.\n\n### Pricing\n\nUser Export Pro is **free** to install and use.","raw_installation_instructions":"1) Install User Export Pro and open it from the left navigation bar.\n\n2) Set filters (role, tags, organizations, login activity, custom roles, etc.).\n\n3) (Optional) Adjust the default maximum users per export.\n\n4) Click **Preview** to validate the results.\n\n5) Click **Export** to download a CSV or JSON file.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1161324.apps.zdusercontent.com/1161324/assets/1771168341-dbd8c2601e7ffbf4bf797bea3663af8b/logo-small.png","large_icon":"https://1161324.apps.zdusercontent.com/1161324/assets/1771168341-dbd8c2601e7ffbf4bf797bea3663af8b/logo.png","screenshots":["https://1161324.apps.zdusercontent.com/1161324/assets/1771168341-dbd8c2601e7ffbf4bf797bea3663af8b/screenshot-0.png","https://1161324.apps.zdusercontent.com/1161324/assets/1771168341-dbd8c2601e7ffbf4bf797bea3663af8b/screenshot-1.png","https://1161324.apps.zdusercontent.com/1161324/assets/1771168341-dbd8c2601e7ffbf4bf797bea3663af8b/screenshot-2.png"],"installation_count":20},{"id":1161606,"name":"Gitlab By IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3322799,"app_id":1161606,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-03T20:44:02Z","updated_at":"2025-09-03T20:44:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3480265,"app_id":1161606,"name":"gitlab_token","kind":"text","required":true,"position":1,"created_at":"2026-01-22T18:13:28Z","updated_at":"2026-01-22T18:13:28Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5294,"entity_id":1161606,"app_id":1161606,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-03T20:44:03.000Z","updated_at":"2025-09-03T20:44:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-03T20:44:01Z","updated_at":"2026-01-22T18:13:47Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-01-22T18:13:47Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-22T18:13:22Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"GitLab integration app is a simple integration between Zendesk and GitLab","long_description":"\u003cp\u003eIntegrateCloud is a leading provider of SaaS-based productivity and collaboration tools, helping businesses streamline workflows and enhance team efficiency through secure and reliable integrations.\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk – GitLab Integration by IntegrateCloud enables support and development teams to work seamlessly together. With this integration, agents can:\u003cbr\u003e\n- Create new GitLab issues directly from Zendesk tickets.\u003cbr\u003e\n- Link and track existing GitLab issues inside Zendesk.\u003cbr\u003e\n- Keep support and engineering aligned with automatic status updates from GitLab to Zendesk.\u003cbr\u003e\n- Reduce manual effort and eliminate context switching by syncing ticket details, comments, and attachments.\u003c/p\u003e\n\n\u003cp\u003eData Disclosure:\u003cbr\u003e\nWe are committed to protecting customer data and ensuring compliance with Zendesk Developer Terms. This integration accesses and processes the following data:\u003cbr\u003e\n- \u003cstrong\u003eTicket Information\u003c/strong\u003e: Subject, description, comments, and attachments needed to create or update GitLab issues.\u003cbr\u003e\n- \u003cstrong\u003eUser Information\u003c/strong\u003e: Name and email address of the Zendesk agent creating or linking an issue.\u003cbr\u003e\n- \u003cstrong\u003eMetadata\u003c/strong\u003e: Ticket IDs, status, and timestamps for synchronization purposes.\u003c/p\u003e\n\n\u003cp\u003eData Usage and Storage:\u003cbr\u003e\n- Customer data is used solely for the purpose of creating, updating, and synchronizing GitLab issues with Zendesk tickets.\u003cbr\u003e\n- No customer data is sold, shared, or used for marketing purposes.\u003cbr\u003e\n- Data is transmitted securely using industry-standard encryption (HTTPS/TLS).\u003cbr\u003e\n- Temporary processing may occur during API calls, but no persistent storage of ticket or user data occurs on IntegrateCloud servers unless required for troubleshooting or logging (which is retained only for a limited duration).\u003c/p\u003e\n\n\u003cp\u003eData Security:\u003cbr\u003e\n- Strict access controls are in place to ensure only authorized personnel can access logs or troubleshooting data.\u003cbr\u003e\n- All data is encrypted in transit and, if temporarily stored, encrypted at rest.\u003cbr\u003e\n- Regular security reviews and monitoring are conducted to prevent misuse or unauthorized access.\u003c/p\u003e\n\n\u003cp\u003eBy using this integration, you can be confident that your customer data is handled responsibly, securely, and in compliance with Zendesk’s policies.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install to add the app. Once the app is installed, open an existing ticket, click on the Apps panel, and you will see the IntegrateCloud GitLab App.  Enter your Zendesk credentials, your GitLab token, and click Save. Keep in mind that you’ll need to provide a personal access token that you previously created inside your GitLab account, along with your Zendesk account details.  Now, open any existing Zendesk ticket and you will see the app available to start creating and linking issues in your GitLab account.\u003c/p\u003e\n","raw_long_description":"IntegrateCloud is a leading provider of SaaS-based productivity and collaboration tools, helping businesses streamline workflows and enhance team efficiency through secure and reliable integrations.\n\nThe Zendesk – GitLab Integration by IntegrateCloud enables support and development teams to work seamlessly together. With this integration, agents can:\n- Create new GitLab issues directly from Zendesk tickets.\n- Link and track existing GitLab issues inside Zendesk.\n- Keep support and engineering aligned with automatic status updates from GitLab to Zendesk.\n- Reduce manual effort and eliminate context switching by syncing ticket details, comments, and attachments.\n\nData Disclosure:\nWe are committed to protecting customer data and ensuring compliance with Zendesk Developer Terms. This integration accesses and processes the following data:\n- **Ticket Information**: Subject, description, comments, and attachments needed to create or update GitLab issues.\n- **User Information**: Name and email address of the Zendesk agent creating or linking an issue.\n- **Metadata**: Ticket IDs, status, and timestamps for synchronization purposes.\n\nData Usage and Storage:\n- Customer data is used solely for the purpose of creating, updating, and synchronizing GitLab issues with Zendesk tickets.\n- No customer data is sold, shared, or used for marketing purposes.\n- Data is transmitted securely using industry-standard encryption (HTTPS/TLS).\n- Temporary processing may occur during API calls, but no persistent storage of ticket or user data occurs on IntegrateCloud servers unless required for troubleshooting or logging (which is retained only for a limited duration).\n\nData Security:\n- Strict access controls are in place to ensure only authorized personnel can access logs or troubleshooting data.\n- All data is encrypted in transit and, if temporarily stored, encrypted at rest.\n- Regular security reviews and monitoring are conducted to prevent misuse or unauthorized access.\n\nBy using this integration, you can be confident that your customer data is handled responsibly, securely, and in compliance with Zendesk’s policies.","raw_installation_instructions":"Click Install to add the app. Once the app is installed, open an existing ticket, click on the Apps panel, and you will see the IntegrateCloud GitLab App.  Enter your Zendesk credentials, your GitLab token, and click Save. Keep in mind that you’ll need to provide a personal access token that you previously created inside your GitLab account, along with your Zendesk account details.  Now, open any existing Zendesk ticket and you will see the app available to start creating and linking issues in your GitLab account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1161606.apps.zdusercontent.com/1161606/assets/1766488365-d2fd3df865ccfe6f3138a7de37082a16/logo-small.png","large_icon":"https://1161606.apps.zdusercontent.com/1161606/assets/1766488365-d2fd3df865ccfe6f3138a7de37082a16/logo.png","screenshots":["https://1161606.apps.zdusercontent.com/1161606/assets/1766488365-d2fd3df865ccfe6f3138a7de37082a16/screenshot-0.png","https://1161606.apps.zdusercontent.com/1161606/assets/1766488365-d2fd3df865ccfe6f3138a7de37082a16/screenshot-1.png","https://1161606.apps.zdusercontent.com/1161606/assets/1766488365-d2fd3df865ccfe6f3138a7de37082a16/screenshot-2.png"],"installation_count":3},{"id":1162170,"name":"Softphone CTI by AloTech","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3324364,"app_id":1162170,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-05T11:40:15Z","updated_at":"2025-09-05T11:40:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324357,"app_id":1162170,"name":"tenant","kind":"text","required":true,"position":1,"created_at":"2025-09-05T11:40:14Z","updated_at":"2025-09-05T11:40:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324358,"app_id":1162170,"name":"customfilepath","kind":"text","required":false,"position":2,"created_at":"2025-09-05T11:40:14Z","updated_at":"2025-09-05T11:40:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324359,"app_id":1162170,"name":"customobject","kind":"text","required":false,"position":3,"created_at":"2025-09-05T11:40:14Z","updated_at":"2025-09-05T11:40:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324360,"app_id":1162170,"name":"createticketonlyfromticketeditor","kind":"checkbox","required":false,"position":4,"created_at":"2025-09-05T11:40:14Z","updated_at":"2025-09-05T11:40:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324361,"app_id":1162170,"name":"callrecordinginfodisabled","kind":"checkbox","required":false,"position":5,"created_at":"2025-09-05T11:40:14Z","updated_at":"2025-09-05T11:40:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324362,"app_id":1162170,"name":"isqueue","kind":"checkbox","required":false,"position":6,"created_at":"2025-09-05T11:40:15Z","updated_at":"2025-09-05T11:40:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324363,"app_id":1162170,"name":"isticketbutton","kind":"checkbox","required":false,"position":7,"created_at":"2025-09-05T11:40:15Z","updated_at":"2025-09-05T11:40:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468666,"app_id":1162170,"name":"disableautoticketforinbound","kind":"checkbox","required":false,"position":8,"created_at":"2026-01-13T03:25:09Z","updated_at":"2026-01-13T03:25:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468667,"app_id":1162170,"name":"disableautoticketforoutbound","kind":"checkbox","required":false,"position":9,"created_at":"2026-01-13T03:25:09Z","updated_at":"2026-01-13T03:25:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3602373,"app_id":1162170,"name":"disableautoprefixfornumbers","kind":"checkbox","required":false,"position":10,"created_at":"2026-04-17T19:15:26Z","updated_at":"2026-04-17T19:15:26Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3667666,"app_id":1162170,"name":"clientid","kind":"text","required":false,"position":11,"created_at":"2026-06-03T23:33:01Z","updated_at":"2026-06-03T23:33:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5296,"entity_id":1162170,"app_id":1162170,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-05T11:40:16.000Z","updated_at":"2025-09-05T11:40:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-05T11:40:12Z","updated_at":"2026-06-03T23:33:01Z","terms_conditions_url":null,"app_organization":{"id":6784,"name":"AloTech İletişim Teknolojileri A.Ş.","email":"support@alo-tech.com","website":"https://alotech.com.tr/","country_code":"TR","stripe_account_id":null,"state":null},"locations":[1,5],"date_published":"2025-09-22T17:18:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://alotech.com.tr/fiyatlandirma/"},"location_names":["top_bar","user_sidebar"],"last_update_time":"2026-06-03T23:32:58Z","owner_id":269519,"author_name":"AloTech İletişim Teknolojileri A.Ş.","author_email":"info@alo-tech.com","author_url":"https://www.alo-tech.com","short_description":"Integration with AloTech Cloud Contact Center","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAloTech CTI Adapter provides seamless integration between Zendesk and AloTech Cloud Contact Center to enable greater customer satisfaction, improved agent productivity.\u003c/p\u003e\n\n\u003ch2\u003eAvailable to all AloTech customers!\u003c/h2\u003e\n\n\u003cp\u003eCompanies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"http://www.alo-tech.com/\"\u003eSignup\u003c/a\u003e\u003c/strong\u003e to get started!\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat is included?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eVoice Recording\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCRM/ERP integrations API\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReporting\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCTI, ACD, IVR\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWall Board\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomizable Supervisor Screens\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRemote Support\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData Access and Privacy\u003c/h2\u003e\n\n\u003ch3\u003eZendesk Data Access\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the following Zendesk data to provide CTI functionality:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUser Information\u003c/strong\u003e: Email addresses, and roles for authentication and call routing\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTicket Data\u003c/strong\u003e: Ticket IDs, customer information, and ticket status for call context and ticket creation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOrganization Data\u003c/strong\u003e: Company information for customer identification during calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom Object Data\u003c/strong\u003e: Custom fields and objects for enhanced CRM integration\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling and Security\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo Data Storage\u003c/strong\u003e: \u003cstrong\u003eWe do NOT store, save, or retain any customer data in our systems.\u003c/strong\u003e All data is processed in real-time only for CTI operations and is immediately discarded after use.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecure Transmission\u003c/strong\u003e: All data is transmitted using industry-standard encryption (TLS 1.2+) and secure protocols\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess Control\u003c/strong\u003e: Data access is strictly limited to authenticated agents and authorized personnel only\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-time Processing\u003c/strong\u003e: Customer data exists only in memory during active CTI sessions and is never written to disk or databases\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompliance\u003c/strong\u003e: We adhere to GDPR, CCPA, KVKK, and other relevant data protection regulations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAudit Logging\u003c/strong\u003e: All data access is logged and monitored for security purposes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird-Party Security\u003c/strong\u003e: Our infrastructure runs on Google Cloud Platform with enterprise-grade security measures and SOC 2 compliance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData Minimization\u003c/strong\u003e: We only access the minimum data required to provide CTI functionality\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePurpose of Data Access\u003c/h3\u003e\n\n\u003cp\u003eThe accessed data is used exclusively for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEnabling click-to-call functionality from tickets\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplaying customer context during calls\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreating and updating tickets based on call outcomes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProviding agent productivity tools and reporting\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnsuring proper call routing and queue management\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWe do not use this data for marketing, analytics, profiling, or any purpose other than providing the CTI integration service.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003ePrivacy and Data Protection\u003c/h3\u003e\n\n\u003cp\u003eFor detailed information about our privacy practices, data protection measures, and how we handle personal information, please visit our comprehensive Privacy Policy: \u003ca href=\"https://alotech.com.tr/gizlilik-politikasi/\"\u003ehttps://alotech.com.tr/gizlilik-politikasi/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eOur privacy policy covers all aspects of data handling, user rights, and compliance with international data protection regulations.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eBefore you begin\u003c/h2\u003e\n\n\u003cp\u003eMake sure you have an active AloTech subscription. \u003cbr\u003e\n\u003cstrong\u003e\u003ca href=\"https://www.alo-tech.com/\"\u003eClick\u003c/a\u003e\u003c/strong\u003e if you don\u0026#39;t have one! \u003cbr\u003e\nTo Install \u003cbr\u003e\n+ Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \u003cbr\u003e\n+ Under Apps, find the Softphone CTI by AloTech app. \u003cbr\u003e\n+ On the Softphone CTI by AloTech app page, click Install App in the upper-right corner. \u003cbr\u003e\n+ Put your AloTech tenant URL in the tenant field. \u003cbr\u003e\n+\u003c/p\u003e\n\n\u003ch2\u003eHow to create and enter a Custom Object Key\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn Zendesk, go to the Admin Center.\u003c/li\u003e\n\u003cli\u003eNavigate to \u0026quot;Objects and rules\u0026quot; \u0026gt; \u0026quot;Custom objects\u0026quot;.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Add custom object\u0026quot; and fill in the required fields.\u003c/li\u003e\n\u003cli\u003eAfter creating the custom object, copy the \u0026quot;Key\u0026quot; value shown in the object details.\u003c/li\u003e\n\u003cli\u003ePaste this key into the \u0026quot;Custom Object Key\u0026quot; field during the app installation.\u003c/li\u003e\n\u003cli\u003eFor adding custom fields to the custom object, please contact the AloTech team. They will assist you in adding the required fields.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**\n\nAloTech CTI Adapter provides seamless integration between Zendesk and AloTech Cloud Contact Center to enable greater customer satisfaction, improved agent productivity.\n\n## Available to all AloTech customers!\n\nCompanies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.\n\n__[Signup](http://www.alo-tech.com/)__ to get started!\n\n---\n\n## What is included?\n\n\n* Voice Recording\n\n* CRM/ERP integrations API\n\n* Reporting\n\n* CTI, ACD, IVR\n\n* Wall Board\n\n* Customizable Supervisor Screens\n\n* Remote Support\n\n---\n\n## Data Access and Privacy\n\n### Zendesk Data Access\n\nThis app accesses the following Zendesk data to provide CTI functionality:\n\n\n* **User Information**: Email addresses, and roles for authentication and call routing\n\n* **Ticket Data**: Ticket IDs, customer information, and ticket status for call context and ticket creation\n\n* **Organization Data**: Company information for customer identification during calls\n\n* **Custom Object Data**: Custom fields and objects for enhanced CRM integration\n\n### Data Handling and Security\n\n\n* **No Data Storage**: **We do NOT store, save, or retain any customer data in our systems.** All data is processed in real-time only for CTI operations and is immediately discarded after use.\n\n* **Secure Transmission**: All data is transmitted using industry-standard encryption (TLS 1.2+) and secure protocols\n\n* **Access Control**: Data access is strictly limited to authenticated agents and authorized personnel only\n\n* **Real-time Processing**: Customer data exists only in memory during active CTI sessions and is never written to disk or databases\n\n* **Compliance**: We adhere to GDPR, CCPA, KVKK, and other relevant data protection regulations\n\n* **Audit Logging**: All data access is logged and monitored for security purposes\n\n* **Third-Party Security**: Our infrastructure runs on Google Cloud Platform with enterprise-grade security measures and SOC 2 compliance\n\n* **Data Minimization**: We only access the minimum data required to provide CTI functionality\n\n### Purpose of Data Access\n\nThe accessed data is used exclusively for:\n\n\n* Enabling click-to-call functionality from tickets\n\n* Displaying customer context during calls\n\n* Creating and updating tickets based on call outcomes\n\n* Providing agent productivity tools and reporting\n\n* Ensuring proper call routing and queue management\n\n**We do not use this data for marketing, analytics, profiling, or any purpose other than providing the CTI integration service.**\n\n### Privacy and Data Protection\n\nFor detailed information about our privacy practices, data protection measures, and how we handle personal information, please visit our comprehensive Privacy Policy: [https://alotech.com.tr/gizlilik-politikasi/](https://alotech.com.tr/gizlilik-politikasi/)\n\nOur privacy policy covers all aspects of data handling, user rights, and compliance with international data protection regulations.","raw_installation_instructions":"## Before you begin \nMake sure you have an active AloTech subscription. \n__[Click](https://www.alo-tech.com/)__ if you don't have one! \nTo Install \n+ Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar. \n+ Under Apps, find the Softphone CTI by AloTech app. \n+ On the Softphone CTI by AloTech app page, click Install App in the upper-right corner. \n+ Put your AloTech tenant URL in the tenant field. \n+\n## How to create and enter a Custom Object Key\n+ In Zendesk, go to the Admin Center.\n+ Navigate to \"Objects and rules\" \u003e \"Custom objects\".\n+ Click \"Add custom object\" and fill in the required fields.\n+ After creating the custom object, copy the \"Key\" value shown in the object details.\n+ Paste this key into the \"Custom Object Key\" field during the app installation.\n+ For adding custom fields to the custom object, please contact the AloTech team. They will assist you in adding the required fields.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162170.apps.zdusercontent.com/1162170/assets/1780301553-1e49ce67b26c6e02d527489b7ab607a7/logo-small.png","large_icon":"https://1162170.apps.zdusercontent.com/1162170/assets/1780301553-1e49ce67b26c6e02d527489b7ab607a7/logo.png","screenshots":["https://1162170.apps.zdusercontent.com/1162170/assets/1780301553-1e49ce67b26c6e02d527489b7ab607a7/screenshot-0.png","https://1162170.apps.zdusercontent.com/1162170/assets/1780301553-1e49ce67b26c6e02d527489b7ab607a7/screenshot-1.png","https://1162170.apps.zdusercontent.com/1162170/assets/1780301553-1e49ce67b26c6e02d527489b7ab607a7/screenshot-2.png"],"installation_count":10},{"id":1162269,"name":"AICX Translate for Zendesk","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3324643,"app_id":1162269,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-05T15:50:47Z","updated_at":"2025-09-05T15:50:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3324641,"app_id":1162269,"name":"apiKey","kind":"text","required":true,"position":1,"created_at":"2025-09-05T15:50:47Z","updated_at":"2025-09-05T15:50:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3324642,"app_id":1162269,"name":"clientName","kind":"text","required":true,"position":2,"created_at":"2025-09-05T15:50:47Z","updated_at":"2025-09-05T15:50:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5297,"entity_id":1162269,"app_id":1162269,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-05T15:50:48.000Z","updated_at":"2025-09-05T15:50:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-05T15:50:46Z","updated_at":"2026-02-03T22:19:30Z","terms_conditions_url":null,"app_organization":{"id":5830,"name":"5CA","email":"support@service5ca.zendesk.com","website":"https://5ca.com/","country_code":"NL","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-12-16T17:51:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.aicx-platform.com/get-started"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-03T22:19:27Z","owner_id":269519,"author_name":"5CA","author_email":"help@5ca.com","author_url":"https://www.5ca.com","short_description":"AI-powered language translation for text and images with glossary support","long_description":"\u003ch1\u003eAICX Translate for Zendesk\u003c/h1\u003e\n\n\u003cp\u003e\u003cem\u003eAI-powered language translation for text and images with glossary support.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eStreamline and scale your multi-language support with real-time AI translation.\u003c/p\u003e\n\n\u003cp\u003eAICX Translate provides real-time translation for over 200 languages. Unlike generic translation engines, AICX Translate applies custom glossaries (brand-specific terms, product names) and does a “back-translation” to guarantee accuracy before sending. Use auto-recommended language models based on the language at hand or manually select from best-in-class providers including DeepL, Google, OpenAI, and Anthropic.\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAuto-select best AI translation model based on language at hand\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure to your terminology using glossary management\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure to your voice by setting formality\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eText extraction from images \u0026amp; translation\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAbout AICX - Simplify and Optimize Customer Support with AI for CX\u003c/h2\u003e\n\n\u003cp\u003eAICX is part of the 5CA Group. 5CA delivers global, multilingual customer support powered by AI and passionate brand advocates.\u003c/p\u003e\n\n\u003cp\u003eWith over 25 years of CX expertise, 5CA combines scalable cloud infrastructure, native-language agents, and AI-driven tools to enhance service quality and efficiency. Operating in 75+ countries and 28+ languages, our remote-first model ensures authentic, high-impact interactions—supported by intelligent automation and real-time insights.\u003c/p\u003e\n\n\u003ch2\u003eData disclaimer\u003c/h2\u003e\n\n\u003cp\u003eWhen it comes to handling data, we process your data (ticket ID, username, input text) solely for the required translations and delete it in accordance with GDPR industry standards.\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor support / information: \u003cstrong\u003ehelp@5ca.com\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk instance\u003c/li\u003e\n\u003cli\u003eEnter your registered \u003cstrong\u003eClient Name\u003c/strong\u003e provided by 5CA\u003c/li\u003e\n\u003cli\u003eEnter your \u003cstrong\u003e5CA AICX API Access Key\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eThe app will appear in your ticket sidebar ready for use\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e You must have a valid 5CA AICX account and API key to use this service.\u003c/p\u003e\n\u003c/blockquote\u003e\n","raw_long_description":"# AICX Translate for Zendesk\n\n_AI-powered language translation for text and images with glossary support._\n\n## Overview\n\nStreamline and scale your multi-language support with real-time AI translation.\n\nAICX Translate provides real-time translation for over 200 languages. Unlike generic translation engines, AICX Translate applies custom glossaries (brand-specific terms, product names) and does a “back-translation” to guarantee accuracy before sending. Use auto-recommended language models based on the language at hand or manually select from best-in-class providers including DeepL, Google, OpenAI, and Anthropic.\n\n## Key features\n\n- Auto-select best AI translation model based on language at hand  \n- Configure to your terminology using glossary management  \n- Configure to your voice by setting formality  \n- Text extraction from images \u0026 translation  \n\n## About AICX - Simplify and Optimize Customer Support with AI for CX\n\nAICX is part of the 5CA Group. 5CA delivers global, multilingual customer support powered by AI and passionate brand advocates.\n\nWith over 25 years of CX expertise, 5CA combines scalable cloud infrastructure, native-language agents, and AI-driven tools to enhance service quality and efficiency. Operating in 75+ countries and 28+ languages, our remote-first model ensures authentic, high-impact interactions—supported by intelligent automation and real-time insights.\n\n## Data disclaimer\n\nWhen it comes to handling data, we process your data (ticket ID, username, input text) solely for the required translations and delete it in accordance with GDPR industry standards.\n\n## Support\n\nFor support / information: **help@5ca.com**","raw_installation_instructions":"1. Click **Install** to add the app to your Zendesk instance\n2. Enter your registered **Client Name** provided by 5CA\n3. Enter your **5CA AICX API Access Key**\n4. The app will appear in your ticket sidebar ready for use\n\n\u003e **Note:** You must have a valid 5CA AICX account and API key to use this service.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162269.apps.zdusercontent.com/1162269/assets/1769000083-b960169cca26749de78b847f6ef1ccc9/logo-small.png","large_icon":"https://1162269.apps.zdusercontent.com/1162269/assets/1769000083-b960169cca26749de78b847f6ef1ccc9/logo.png","screenshots":["https://1162269.apps.zdusercontent.com/1162269/assets/1769000083-b960169cca26749de78b847f6ef1ccc9/screenshot-0.png","https://1162269.apps.zdusercontent.com/1162269/assets/1769000083-b960169cca26749de78b847f6ef1ccc9/screenshot-1.png","https://1162269.apps.zdusercontent.com/1162269/assets/1769000083-b960169cca26749de78b847f6ef1ccc9/screenshot-2.png"],"installation_count":0},{"id":1162551,"name":"Advanced End User Merge","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":3325217,"app_id":1162551,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-07T06:15:09Z","updated_at":"2025-09-07T06:15:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3325216,"app_id":1162551,"name":"apiSecret","kind":"text","required":false,"position":1,"created_at":"2025-09-07T06:15:09Z","updated_at":"2025-09-07T06:15:09Z","default_value":"","secure":true,"scopes":null,"options":null}],"plans":[{"id":5298,"entity_id":1162551,"app_id":1162551,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-07T06:15:11.000Z","updated_at":"2025-09-07T06:15:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-07T06:15:09Z","updated_at":"2026-01-12T19:04:43Z","terms_conditions_url":null,"app_organization":{"id":7133,"name":"Moshe Anisman","email":"contact@mosheanisman.com","website":"www.mosheanisman.com","country_code":"IL","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-09-10T18:03:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.mosheanisman.com/advanced-merge-users-app#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-12T19:04:40Z","owner_id":269519,"author_name":"Moshe Anisman","author_email":"contact@mosheanisman.com","author_url":"https://www.mosheanisman.com/advanced-merge-users-app","short_description":"Detect \u0026 merge duplicate users by email, name, or phone.","long_description":"\u003ch3\u003eAutomatically detect \u0026amp; merge duplicate users in one click.\u003c/h3\u003e\n\n\u003cp\u003eWhen customers use different channels, Zendesk may create separate profiles.\u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eAdvanced User Merge\u003c/strong\u003e app solves this by automatically finding potential duplicates so your agents can merge profiles with a single click.\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnified User Profile:\u003c/strong\u003e Give agents a \u003cstrong\u003e360-degree view\u003c/strong\u003e of every customer by unifying all history into one profile.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Agent Efficiency:\u003c/strong\u003e Save agents valuable time by automating duplicate detection and merging.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Experience:\u003c/strong\u003e Deliver consistent support with full customer history in one place.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works (5 Simple Steps)\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-Scan:\u003c/strong\u003e The app scans for duplicates when a ticket is opened.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Review:\u003c/strong\u003e Duplicates appear in the ticket sidebar for immediate agent review.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSelect:\u003c/strong\u003e Use checkboxes to select one or more duplicates to merge.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChoose Primary:\u003c/strong\u003e Select the target profile to keep (either the Requester or a duplicate).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-Click Merge:\u003c/strong\u003e Click once to permanently merge users and unify their ticket history.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003ePowerful Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Detection:\u003c/strong\u003e Proactively scans every new ticket to keep user data clean.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Contact Matching:\u003c/strong\u003e Uses phone, email, and name for high-accuracy matching.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChange Search Criteria:\u003c/strong\u003e Select to search by name or email in addition to phone.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntuitive Sidebar UI:\u003c/strong\u003e Displays duplicates with necessary context inside the ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent-Controlled:\u003c/strong\u003e Agents review all suggestions and have the final say on every merge.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eWe prioritize your data security and privacy. Here’s how we handle your data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClient-Side Operation: The app operates almost entirely within your browser and the Zendesk App Framework (ZAF). All Zendesk API calls (for finding and merging users) are made directly from your browser via the secure ZAF proxy.\u003c/li\u003e\n\u003cli\u003eNo Zendesk Data Storage: We do not store any of your Zendesk customer data, such as user profiles or ticket information, on our servers.\u003c/li\u003e\n\u003cli\u003eAuthentication \u0026amp; Licensing: The app makes secure, authenticated calls to our external server for licensing and trial management only. This communication is encrypted (HTTPS) and authenticated using Zendesk\u0026#39;s secure JWT feature, meaning your app\u0026#39;s secret key is never exposed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTry It Risk-Free\u003c/h3\u003e\n\n\u003cp\u003eStart now with a \u003cstrong\u003efree trial\u003c/strong\u003e. Installation is fast, no setup is needed, and \u003cstrong\u003eno credit card is required\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eFAQ\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQ: What happens to tickets of merged users?\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eA:\u003c/strong\u003e They are reassigned to the primary user, preserving the complete interaction history.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQ: Is merging reversible?\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eA:\u003c/strong\u003e No, the action is permanent. A confirmation step helps prevent accidental merges.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQ: Does it merge organizations?\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eA:\u003c/strong\u003e No, the app is designed to merge end-user profiles only.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQ: Can all agents merge?\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eA:\u003c/strong\u003e The app respects Zendesk roles. Only agents with merge permissions can use it.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor questions or support, please contact us at \u003cstrong\u003econtact@mosheanisman.com\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click Install and start using the app. No additional setup. Free trial. No Credit Card Required.\u003c/p\u003e\n","raw_long_description":"### Automatically detect \u0026 merge duplicate users in one click.\n\nWhen customers use different channels, Zendesk may create separate profiles.\n\nThe **Advanced User Merge** app solves this by automatically finding potential duplicates so your agents can merge profiles with a single click.\n\n### Key Benefits\n\n* **Unified User Profile:** Give agents a **360-degree view** of every customer by unifying all history into one profile.\n* **Increased Agent Efficiency:** Save agents valuable time by automating duplicate detection and merging.\n* **Improved Customer Experience:** Deliver consistent support with full customer history in one place.\n\n### How It Works (5 Simple Steps)\n\n1. **Auto-Scan:** The app scans for duplicates when a ticket is opened.\n2. **Instant Review:** Duplicates appear in the ticket sidebar for immediate agent review.\n3. **Select:** Use checkboxes to select one or more duplicates to merge.\n4. **Choose Primary:** Select the target profile to keep (either the Requester or a duplicate).\n5. **One-Click Merge:** Click once to permanently merge users and unify their ticket history.\n\n### Powerful Features\n\n* **Automatic Detection:** Proactively scans every new ticket to keep user data clean.\n* **Multi-Contact Matching:** Uses phone, email, and name for high-accuracy matching.\n* **Change Search Criteria:** Select to search by name or email in addition to phone.\n* **Intuitive Sidebar UI:** Displays duplicates with necessary context inside the ticket.\n* **Agent-Controlled:** Agents review all suggestions and have the final say on every merge.\n\n### Data Handling \u0026 Security\n\nWe prioritize your data security and privacy. Here’s how we handle your data:\n\n* Client-Side Operation: The app operates almost entirely within your browser and the Zendesk App Framework (ZAF). All Zendesk API calls (for finding and merging users) are made directly from your browser via the secure ZAF proxy.\n* No Zendesk Data Storage: We do not store any of your Zendesk customer data, such as user profiles or ticket information, on our servers.\n* Authentication \u0026 Licensing: The app makes secure, authenticated calls to our external server for licensing and trial management only. This communication is encrypted (HTTPS) and authenticated using Zendesk's secure JWT feature, meaning your app's secret key is never exposed.\n\n### Try It Risk-Free\n\nStart now with a **free trial**. Installation is fast, no setup is needed, and **no credit card is required**.\n\n### FAQ\n\n* **Q: What happens to tickets of merged users?**\n  * **A:** They are reassigned to the primary user, preserving the complete interaction history.\n* **Q: Is merging reversible?**\n  * **A:** No, the action is permanent. A confirmation step helps prevent accidental merges.\n* **Q: Does it merge organizations?**\n  * **A:** No, the app is designed to merge end-user profiles only.\n* **Q: Can all agents merge?**\n  * **A:** The app respects Zendesk roles. Only agents with merge permissions can use it.\n\n### Support\n\nFor questions or support, please contact us at **contact@mosheanisman.com**.","raw_installation_instructions":"Simply click Install and start using the app. No additional setup. Free trial. No Credit Card Required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162551.apps.zdusercontent.com/1162551/assets/1767734313-43bc7ec5a6afa6d4091cbebfa7bac159/logo-small.png","large_icon":"https://1162551.apps.zdusercontent.com/1162551/assets/1767734313-43bc7ec5a6afa6d4091cbebfa7bac159/logo.png","screenshots":["https://1162551.apps.zdusercontent.com/1162551/assets/1767734313-43bc7ec5a6afa6d4091cbebfa7bac159/screenshot-0.png","https://1162551.apps.zdusercontent.com/1162551/assets/1767734313-43bc7ec5a6afa6d4091cbebfa7bac159/screenshot-1.png","https://1162551.apps.zdusercontent.com/1162551/assets/1767734313-43bc7ec5a6afa6d4091cbebfa7bac159/screenshot-2.png"],"installation_count":21},{"id":1162756,"name":"Iframe Embedder","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3325765,"app_id":1162756,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-08T06:40:18Z","updated_at":"2025-09-08T06:40:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5299,"entity_id":1162756,"app_id":1162756,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-08T06:40:19.000Z","updated_at":"2025-09-08T06:40:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":2,"count":{"2":1,"1":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-08T06:40:17Z","updated_at":"2025-09-22T20:35:51Z","terms_conditions_url":null,"app_organization":{"id":7130,"name":"CodeForMe","email":"developer@code4me.in","website":"https://code4me.in","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2025-09-22T20:35:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-22T20:35:26Z","owner_id":269519,"author_name":"CodeForMe Developer","author_email":"developer@code4me.in","author_url":"https://code4me.in","short_description":"Embed external web pages directly inside Zendesk.","long_description":"\u003cp\u003eIframe Embedder is developed and maintained by \u003cstrong\u003eCodeForMe\u003c/strong\u003e (https://www.code4me.in), a provider of secure and reliable productivity solutions for customer support teams.\u003c/p\u003e\n\n\u003cp\u003eThis app allows Zendesk agents to securely embed and display external web pages within the Zendesk interface. By keeping all the necessary tools inside Zendesk, agents can reduce context switching, save time, and improve overall efficiency.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmbed any secure web page inside Zendesk\u003c/li\u003e\n\u003cli\u003eConfigure the embedded URL through app settings\u003c/li\u003e\n\u003cli\u003eDisplay the page within the ticket sidebar\u003c/li\u003e\n\u003cli\u003eSeamlessly access dashboards, tools, or reports without leaving Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app does \u003cstrong\u003enot\u003c/strong\u003e collect, store, or transmit any customer or ticket data.\u003c/li\u003e\n\u003cli\u003eNo personal information is shared with third parties.\u003c/li\u003e\n\u003cli\u003eAll iframe content is loaded directly from the configured external source.\u003c/li\u003e\n\u003cli\u003eWe follow Zendesk’s app security guidelines to ensure data safety and prevent unauthorized access.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor any questions or support, please contact \u003cstrong\u003edeveloper@code4me.in\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to Install Iframe Embedder\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to begin the installation process.\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your \u003cstrong\u003eZendesk Admin Center\u003c/strong\u003e (ensure you have admin rights).\u003c/li\u003e\n\u003cli\u003eIn the app settings, enter the external web page URL you want to embed.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e again to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eHow to Access the App\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your \u003cstrong\u003eZendesk Agent Workspace\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen any ticket.\u003c/li\u003e\n\u003cli\u003eIn the ticket sidebar, you’ll see the \u003cstrong\u003eIframe Embedder\u003c/strong\u003e panel displaying the configured web page.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! Your external page will now be visible directly inside Zendesk, making it easier to access external tools, dashboards, or reports without switching tabs.\u003c/p\u003e\n","raw_long_description":"Iframe Embedder is developed and maintained by **CodeForMe** (https://www.code4me.in), a provider of secure and reliable productivity solutions for customer support teams.\n\nThis app allows Zendesk agents to securely embed and display external web pages within the Zendesk interface. By keeping all the necessary tools inside Zendesk, agents can reduce context switching, save time, and improve overall efficiency.\n\n### Key Features\n\n- Embed any secure web page inside Zendesk\n- Configure the embedded URL through app settings\n- Display the page within the ticket sidebar\n- Seamlessly access dashboards, tools, or reports without leaving Zendesk\n\n### Data Disclosure\n\n- The app does **not** collect, store, or transmit any customer or ticket data.\n- No personal information is shared with third parties.\n- All iframe content is loaded directly from the configured external source.\n- We follow Zendesk’s app security guidelines to ensure data safety and prevent unauthorized access.\n\nFor any questions or support, please contact **developer@code4me.in**.\n","raw_installation_instructions":"### How to Install Iframe Embedder\n\n3. Click **Install** to begin the installation process.\n4. You’ll be redirected to your **Zendesk Admin Center** (ensure you have admin rights).\n6. In the app settings, enter the external web page URL you want to embed.\n7. Click **Install** again to complete setup.\n\n### How to Access the App\n\n1. Go to your **Zendesk Agent Workspace**.\n2. Open any ticket.\n3. In the ticket sidebar, you’ll see the **Iframe Embedder** panel displaying the configured web page.\n\nThat’s it! Your external page will now be visible directly inside Zendesk, making it easier to access external tools, dashboards, or reports without switching tabs.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162756.apps.zdusercontent.com/1162756/assets/1758258608-23bcd2667ba48182f8416f3dca399cf3/logo-small.png","large_icon":"https://1162756.apps.zdusercontent.com/1162756/assets/1758258608-23bcd2667ba48182f8416f3dca399cf3/logo.png","screenshots":["https://1162756.apps.zdusercontent.com/1162756/assets/1758258608-23bcd2667ba48182f8416f3dca399cf3/screenshot-0.png","https://1162756.apps.zdusercontent.com/1162756/assets/1758258608-23bcd2667ba48182f8416f3dca399cf3/screenshot-1.png","https://1162756.apps.zdusercontent.com/1162756/assets/1758258608-23bcd2667ba48182f8416f3dca399cf3/screenshot-2.png"],"installation_count":4},{"id":1162892,"name":"Zendesk for Contact Center Dashboards","state":"published","version":"2.30.6","framework_version":"2.0","parameters":[{"id":3326118,"app_id":1162892,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-08T14:02:00Z","updated_at":"2025-09-08T14:02:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5300,"entity_id":1162892,"app_id":1162892,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-08T14:02:02.000Z","updated_at":"2025-09-08T14:02:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-08T14:01:59Z","updated_at":"2026-09-22T03:41:03Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2025-11-05T05:40:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-09-08T14:01:59Z","owner_id":269519,"author_name":"Zendesk","author_email":"cc-support@zendesk.com","author_url":"https://www.zendesk.com/au/marketplace/apps/support/1139474/zendesk-for-contact-center-dashboards","short_description":"Real time insights into your contact center","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan using Zendesk for Contact Center - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk for Contact Center Dashboards app gives you seamless access to your contact center’s core performance metrics and reporting - all in real time and within the familiar Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIncluded with your existing Zendesk for Contact Center solution:\u003c/strong\u003e A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat’s included:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFull access to all Zendesk for Contact Center dashboards - no hidden tiers or limitations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGain immediate visibility into real-time and historical contact center metrics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccess all four Zendesk for Contact Center dashboards directly within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitor agent and team performance effortlessly to make timely, informed decision.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.localmeasure.com/engage-voice-for-zendesk?wvideo=no53a3g7p9\"\u003e\u003cimg src=\"https://embed-ssl.wistia.com/deliveries/7f975760b221df39d18934de6a898842.jpg?image_play_button_size=2x\u0026image_crop_resized=960x540\u0026image_play_button_rounded=1\u0026image_play_button_color=005C99e0\" alt=\"Click to watch a demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease reach out to your Zendesk representative or email support@zendesk.com\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan using Zendesk for Contact Center - Learn more at https://www.zendesk.com/pricing**\n\nThe Zendesk for Contact Center Dashboards app gives you seamless access to your contact center’s core performance metrics and reporting - all in real time and within the familiar Zendesk environment.\n\n**Included with your existing Zendesk for Contact Center solution:** A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.\n\n**What’s included:**\n\n*   Full access to all Zendesk for Contact Center dashboards - no hidden tiers or limitations.\n\n*   Gain immediate visibility into real-time and historical contact center metrics.\n\n*   Access all four Zendesk for Contact Center dashboards directly within Zendesk.\n\n*   Monitor agent and team performance effortlessly to make timely, informed decision.\n\n[![Click to watch a demo video](https://embed-ssl.wistia.com/deliveries/7f975760b221df39d18934de6a898842.jpg?image_play_button_size=2x\u0026image_crop_resized=960x540\u0026image_play_button_rounded=1\u0026image_play_button_color=005C99e0)](https://www.localmeasure.com/engage-voice-for-zendesk?wvideo=no53a3g7p9)\n\n\n","raw_installation_instructions":"Please reach out to your Zendesk representative or email support@zendesk.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162892.apps.zdusercontent.com/1162892/assets/1790048331-e1f0af590e15f2bda2cc1b06fc80a047/logo-small.png","large_icon":"https://1162892.apps.zdusercontent.com/1162892/assets/1790048331-e1f0af590e15f2bda2cc1b06fc80a047/logo.png","screenshots":[],"installation_count":110},{"id":1162894,"name":"Zendesk for Contact Center","state":"published","version":"2.30.6","framework_version":"2.0","parameters":[{"id":3326121,"app_id":1162894,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-08T14:05:38Z","updated_at":"2025-09-08T14:05:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468582,"app_id":1162894,"name":"preload","kind":"checkbox","required":false,"position":1,"created_at":"2026-01-13T00:11:15Z","updated_at":"2026-01-13T00:11:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5301,"entity_id":1162894,"app_id":1162894,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-08T14:05:39.000Z","updated_at":"2025-09-08T14:05:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-08T14:05:37Z","updated_at":"2026-09-22T03:41:07Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[1,7,3],"date_published":"2025-11-05T05:40:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background","ticket_sidebar"],"last_update_time":"2025-09-08T14:05:37Z","owner_id":269519,"author_name":"Zendesk","author_email":"cc-support@zendesk.com","author_url":"https://www.zendesk.com/marketplace/apps/support/1114151/zendesk-for-contact-center/","short_description":"AI-powered contact center, built for any scale","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk for Contact Center transforms your contact center into a seamless, AI-powered voice solution, ensuring clearer conversations, smarter workflows, and more productive agents. By integrating Amazon Connect’s enterprise-grade voice technology, Zendesk for Contact Center enhances customer engagement, reduces operational complexity, and scales effortlessly to meet evolving business needs.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e$50 per seat per month:\u003c/strong\u003e A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat’s Included:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFull access to all Zendesk for Contact Center features—no hidden tiers or limitations.\u003c/li\u003e\n\u003cli\u003eAI-powered tools like real-time transcription and sentiment analysis.\u003c/li\u003e\n\u003cli\u003eInbound/outbound calling support, proactive engagement tools, self-service options, and privacy controls.\u003c/li\u003e\n\u003cli\u003eOngoing expert support from Zendesk to ensure your success.\u003c/li\u003e\n\u003cli\u003eAWS telephony costs, services and optional fees for large language models (LLMs) used in the platform are not included in this rate.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003ca href=\"https://fast.wistia.net/embed/iframe/p70brwx3j6\"\u003e\u003cimg src=\"https://embed-ssl.wistia.com/deliveries/ef4de137607467c1935661df44c8bde5.jpg?image_crop_resized=900x506\u0026image_play_button_rounded=true\u0026image_play_button_size=2x\u0026image_play_button_color=005C96e0\" alt=\"Click to watch a demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eCrystal-Clear Conversations with Enterprise-Grade Voice Quality\u003c/h3\u003e\n\n\u003cp\u003eDeliver high-definition voice clarity for seamless, professional customer interactions. With noise reduction, real-time quality monitoring, and dynamic call adjustments, every conversation is sharp, uninterrupted, and frustration-free.\u003c/p\u003e\n\n\u003ch3\u003eAI-Powered Voice Automation \u0026amp; Smart Call Routing\u003c/h3\u003e\n\n\u003cp\u003eAutomate call handling with AI-driven workflows that reduce wait times, improve call resolution, and optimize agent performance. With features like predictive dialing, intelligent call routing, and next-best-action suggestions, Zendesk for Contact Center ensures every call is efficient and effective.\u003c/p\u003e\n\n\u003ch3\u003eProactive and Reactive Customer Engagement\u003c/h3\u003e\n\n\u003cp\u003eManage both inbound and outbound voice interactions in one place. Zendesk for Contact Center allows you to respond instantly to customer calls while proactively reaching out to deliver timely updates, appointment reminders, or follow-ups—ensuring a seamless, customer-first experience.\u003c/p\u003e\n\n\u003ch3\u003eSeamless Integration with Zendesk \u0026amp; Amazon Connect\u003c/h3\u003e\n\n\u003cp\u003eZendesk for Contact Center is built specifically for Zendesk, providing native integration that minimizes disruption and simplifies your workflow. Powered by Amazon Connect, it ensures enterprise-grade reliability, security, and scalability—giving you the best of Zendesk’s digital CX with the full power of voice.\u003c/p\u003e\n\n\u003ch3\u003eAdvanced Analytics \u0026amp; Real-Time Insights\u003c/h3\u003e\n\n\u003cp\u003eGet deep visibility into every customer interaction with real-time dashboards, sentiment analysis, and predictive call insights. Zendesk for Contact Center helps you track performance, understand customer needs, and optimize service strategies—all within Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eSecurity, Compliance \u0026amp; Privacy Built for Enterprise\u003c/h3\u003e\n\n\u003cp\u003eZendesk for Contact Center ensures all voice interactions meet the highest security and compliance standards, with end-to-end encryption, GDPR and SOC2 compliance, and pause/resume recording controls—protecting sensitive conversations without compromising service quality.\u003c/p\u003e\n\n\u003ch2\u003eGet Started Today\u003c/h2\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.zendesk.com/service/contact-center\"\u003ehttps://www.zendesk.com/service/contact-center\u003c/a\u003e to learn more or book a demo\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease reach out to your Zendesk representative or email support@zendesk.com\u003c/p\u003e\n","raw_long_description":" **Available to all customers on a Zendesk Suite plan - Learn more at https://www.zendesk.com/pricing**\n\nZendesk for Contact Center transforms your contact center into a seamless, AI-powered voice solution, ensuring clearer conversations, smarter workflows, and more productive agents. By integrating Amazon Connect’s enterprise-grade voice technology, Zendesk for Contact Center enhances customer engagement, reduces operational complexity, and scales effortlessly to meet evolving business needs.\n\n**$50 per seat per month:** A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.\n\n**What’s Included:**\n\n- Full access to all Zendesk for Contact Center features—no hidden tiers or limitations.\n- AI-powered tools like real-time transcription and sentiment analysis.\n- Inbound/outbound calling support, proactive engagement tools, self-service options, and privacy controls.\n- Ongoing expert support from Zendesk to ensure your success.\n- AWS telephony costs, services and optional fees for large language models (LLMs) used in the platform are not included in this rate.\n\n[![Click to watch a demo video](https://embed-ssl.wistia.com/deliveries/ef4de137607467c1935661df44c8bde5.jpg?image_crop_resized=900x506\u0026image_play_button_rounded=true\u0026image_play_button_size=2x\u0026image_play_button_color=005C96e0)](https://fast.wistia.net/embed/iframe/p70brwx3j6)\n\n\n### Crystal-Clear Conversations with Enterprise-Grade Voice Quality\n\nDeliver high-definition voice clarity for seamless, professional customer interactions. With noise reduction, real-time quality monitoring, and dynamic call adjustments, every conversation is sharp, uninterrupted, and frustration-free.\n\n### AI-Powered Voice Automation \u0026 Smart Call Routing\n\nAutomate call handling with AI-driven workflows that reduce wait times, improve call resolution, and optimize agent performance. With features like predictive dialing, intelligent call routing, and next-best-action suggestions, Zendesk for Contact Center ensures every call is efficient and effective.\n\n### Proactive and Reactive Customer Engagement\n\nManage both inbound and outbound voice interactions in one place. Zendesk for Contact Center allows you to respond instantly to customer calls while proactively reaching out to deliver timely updates, appointment reminders, or follow-ups—ensuring a seamless, customer-first experience.\n\n### Seamless Integration with Zendesk \u0026 Amazon Connect\n\nZendesk for Contact Center is built specifically for Zendesk, providing native integration that minimizes disruption and simplifies your workflow. Powered by Amazon Connect, it ensures enterprise-grade reliability, security, and scalability—giving you the best of Zendesk’s digital CX with the full power of voice.\n\n### Advanced Analytics \u0026 Real-Time Insights\n\nGet deep visibility into every customer interaction with real-time dashboards, sentiment analysis, and predictive call insights. Zendesk for Contact Center helps you track performance, understand customer needs, and optimize service strategies—all within Zendesk.\n\n### Security, Compliance \u0026 Privacy Built for Enterprise\n\nZendesk for Contact Center ensures all voice interactions meet the highest security and compliance standards, with end-to-end encryption, GDPR and SOC2 compliance, and pause/resume recording controls—protecting sensitive conversations without compromising service quality.\n\n## Get Started Today\n\nVisit [https://www.zendesk.com/service/contact-center](https://www.zendesk.com/service/contact-center) to learn more or book a demo","raw_installation_instructions":"Please reach out to your Zendesk representative or email support@zendesk.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1162894.apps.zdusercontent.com/1162894/assets/1790048329-5e86ae9c07c3e494508f0a05886769fd/logo-small.png","large_icon":"https://1162894.apps.zdusercontent.com/1162894/assets/1790048329-5e86ae9c07c3e494508f0a05886769fd/logo.png","screenshots":["https://1162894.apps.zdusercontent.com/1162894/assets/1790048329-5e86ae9c07c3e494508f0a05886769fd/screenshot-0.png","https://1162894.apps.zdusercontent.com/1162894/assets/1790048329-5e86ae9c07c3e494508f0a05886769fd/screenshot-1.png","https://1162894.apps.zdusercontent.com/1162894/assets/1790048329-5e86ae9c07c3e494508f0a05886769fd/screenshot-2.png"],"installation_count":190},{"id":1164301,"name":"AI Copilot by Pluno","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3334472,"app_id":1164301,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-12T07:46:27Z","updated_at":"2025-09-12T07:46:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3334471,"app_id":1164301,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-09-12T07:46:27Z","updated_at":"2026-09-03T19:57:59Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5310,"entity_id":1164301,"app_id":1164301,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-12T07:46:29.000Z","updated_at":"2025-09-12T07:46:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":17,"average":5,"count":{"5":17,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-12T07:46:26Z","updated_at":"2026-09-03T19:57:59Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2025-11-04T21:01:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pluno.ai/pricing-answer-copilot"},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-09-03T19:57:56Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"Suggested answers based on past tickets \u0026 knowledge base - with reasoning","long_description":"\u003ch2\u003e\u003cstrong\u003eOverview\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003ePluno\u0026#39;s Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eNo more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send.\u003c/p\u003e\n\n\u003cp\u003eAnd when needed, chat with the copilot to surface the right info on demand.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eProblem it solves?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eLooking up answers in help docs or past tickets\u003c/li\u003e\n\u003cli\u003eManually drafting responses from scratch\u003c/li\u003e\n\u003cli\u003eVerifying accuracy and consistency\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOverall: Slower replies, more agent effort, and inconsistent customer experiences.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow can you trust it?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eEvery AI-suggested reply includes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClear reasoning: see how the answer was formed, step by step.\u003c/li\u003e\n\u003cli\u003eDirect references: source links to your help centre, docs, or ticket history, making verification effortless.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAgents stay in control, with the context and evidence to back every reply.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhat you can expect in return?\u003c/strong\u003e- Up to 40% faster first responses → suggested replies cut down manual research and drafting time.\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e30-50% less agent effort → fewer clicks and less searching through the knowledge base\u003c/li\u003e\n\u003cli\u003eConsistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses.\u003c/li\u003e\n\u003cli\u003eBoost CSAT by 10-15% → customers get faster, clearer, and more reliable support.\u003c/li\u003e\n\u003cli\u003eAccelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references.\u003c/li\u003e\n\u003cli\u003eScalable quality → maintain high standards of support even as ticket volumes grow.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhat\u0026#39;s included?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSuggested Replies\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGenerate intelligent, context-aware draft responses instantly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReasoning + References\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery suggested reply comes with clear reasoning and direct references.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInteractive Copilot Chat\u003c/strong\u003e\u003cbr\u003e\nChat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSuccess Stories\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://pluno.ai/success-stories\"\u003eExplore\u003c/a\u003e how teams are resolving tickets faster with Answer Copilot.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://storage.googleapis.com/awesome-ressources-public/zendesk-app-marketplace/9.png\" alt=\"2.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eDetailed \u003ca href=\"https://app.drata.com/trust/933f211c-9796-4f96-a6e2-96c4a283eba7\"\u003esecurity and data protection policies\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQs\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIs Pluno free to use?\u003c/strong\u003e\u003cbr\u003e\nYes. Upgrade options available for more ⚡.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhich support channels does Pluno work with?\u003c/strong\u003e\u003cbr\u003e\nIt works directly in Zendesk, covering email, web widget, and other Zendesk channels.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDo I need technical skills to set up or use Pluno?\u003c/strong\u003e\u003cbr\u003e\nNo coding needed. Setup is simple and takes under 10 minutes.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach us via our \u003ca href=\"https://pluno.ai/\"\u003ewebsite\u003c/a\u003e, or \u003ca href=\"mailto:support@pluno.ai\"\u003eemail\u003c/a\u003e. Your call.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast response times\u003c/strong\u003e: within a few hours\u003c/li\u003e\n\u003cli\u003eOnboarding help is available\u003c/li\u003e\n\u003cli\u003eWeekly feature updates and improvements\u003c/li\u003e\n\u003cli\u003eFollow our \u003ca href=\"https://pluno.ai/changelog\"\u003echangelog\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1164301\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## **Overview**\n\nPluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk.\n\nNo more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send.\n\nAnd when needed, chat with the copilot to surface the right info on demand.\n\n## **Problem it solves?**\n\n- Looking up answers in help docs or past tickets\n- Manually drafting responses from scratch\n- Verifying accuracy and consistency\n\nOverall: Slower replies, more agent effort, and inconsistent customer experiences.\n\n## **How can you trust it?**\n\nEvery AI-suggested reply includes:\n\n- Clear reasoning: see how the answer was formed, step by step.\n- Direct references: source links to your help centre, docs, or ticket history, making verification effortless.\n\nAgents stay in control, with the context and evidence to back every reply.\n\n## **What you can expect in return?**- Up to 40% faster first responses → suggested replies cut down manual research and drafting time.\n- 30-50% less agent effort → fewer clicks and less searching through the knowledge base\n- Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses.\n- Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support.\n- Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references.\n- Scalable quality → maintain high standards of support even as ticket volumes grow.\n\n## **What's included?**\n\n**Suggested Replies**\n\nGenerate intelligent, context-aware draft responses instantly.\n\n**Reasoning + References**\n\nEvery suggested reply comes with clear reasoning and direct references.\n\n**Interactive Copilot Chat**\nChat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base.\n\n## **Success Stories**\n\n[Explore](https://pluno.ai/success-stories) how teams are resolving tickets faster with Answer Copilot.\n\n![2.png](https://storage.googleapis.com/awesome-ressources-public/zendesk-app-marketplace/9.png)\n\n## **Security \u0026 Compliance**\n\n- Detailed [security and data protection policies](https://app.drata.com/trust/933f211c-9796-4f96-a6e2-96c4a283eba7).\n\n![7.png](https://shorturl.at/dZGTp)\n\n## **FAQs**\n- **Is Pluno free to use?**\n    Yes. Upgrade options available for more ⚡.\n\n- **Which support channels does Pluno work with?**\n    It works directly in Zendesk, covering email, web widget, and other Zendesk channels.\n\n- **Do I need technical skills to set up or use Pluno?**\n    No coding needed. Setup is simple and takes under 10 minutes.\n\n## **Support \u0026 Maintenance**\n- Reach us via our [website](https://pluno.ai/), or [email](mailto:support@pluno.ai). Your call.\n- **Fast response times**: within a few hours\n- Onboarding help is available\n- Weekly feature updates and improvements\n- Follow our [changelog](https://pluno.ai/changelog)\n\nThis app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1164301)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1164301.apps.zdusercontent.com/1164301/assets/1787748606-c635af20a2d50161ea5bf456541081c4/logo-small.png","large_icon":"https://1164301.apps.zdusercontent.com/1164301/assets/1787748606-c635af20a2d50161ea5bf456541081c4/logo.png","screenshots":["https://1164301.apps.zdusercontent.com/1164301/assets/1787748606-c635af20a2d50161ea5bf456541081c4/screenshot-0.png","https://1164301.apps.zdusercontent.com/1164301/assets/1787748606-c635af20a2d50161ea5bf456541081c4/screenshot-1.png","https://1164301.apps.zdusercontent.com/1164301/assets/1787748606-c635af20a2d50161ea5bf456541081c4/screenshot-2.png"],"installation_count":44},{"id":1164955,"name":"Toggl Time Tracking","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3336713,"app_id":1164955,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-15T11:43:49Z","updated_at":"2025-09-15T11:43:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5311,"entity_id":1164955,"app_id":1164955,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1S7al2IGAQuZ1HJdmxwMPum0","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S6XIxIGAQuZ1HJd","cost_id":1564,"cost_type":"CostStripe","active":true,"created_at":"2025-09-15T11:43:51.000Z","updated_at":"2025-09-15T11:43:51.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-09-15T11:43:49Z","updated_at":"2025-10-06T20:35:49Z","terms_conditions_url":"https://42nd.co/terms/","app_organization":{"id":7144,"name":"42nd","email":"hello@42nd.co","website":"42nd.co","country_code":"US","stripe_account_id":"acct_1S6XIxIGAQuZ1HJd","state":null},"locations":[3],"date_published":"2025-10-06T20:35:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-03T18:52:08Z","owner_id":269519,"author_name":"42nd","author_email":"hello@42nd.co","author_url":"https://42nd.co","short_description":"Toggl powered time tracking right from tickets in Zendesk","long_description":"\u003cp\u003e42nd is a software company building award winning business and productivity tools. Focused on delivering innovative solutions, 42nd aims to streamline workflows and enhance operational efficiency for its users.\u003c/p\u003e\n\n\u003ch3\u003eEffortless Time Tracking\u003c/h3\u003e\n\n\u003cp\u003eThis app allows you to track time on Toggl directly from a ticket in Zendesk, without having to switch contexts. Here is a list of the most notable features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart, stop and save timers to Toggl\u003c/li\u003e\n\u003cli\u003eDropdowns for projects and tags are searchable\u003c/li\u003e\n\u003cli\u003eDescription is prepopulated with ticket summary\u003c/li\u003e\n\u003cli\u003eDate picker allows to create timers on previous dates\u003c/li\u003e\n\u003cli\u003eLogin never expires with continued use of the app\u003c/li\u003e\n\u003cli\u003eRunning timer is remembered\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eThe app \u003cstrong\u003edoes not\u003c/strong\u003e store any information (personal or otherwise) in any server or database. For more information, please visit our \u003ca href=\"https://42nd.co/privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eNavigate to the \u003ca href=\"https://www.zendesk.com/marketplace/apps/\"\u003eZendesk Apps Marketplace\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eFind the Toggl Time Tracking app (you can search for \u003ccode\u003etoggl\u003c/code\u003e and it will be in the first results).\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button and follow the instructions to login to your Zendesk instance with an admin account.\u003c/li\u003e\n\u003cli\u003eYou are done! Refresh any Zendesk ticket page and you\u0026#39;ll see the app on the sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"42nd is a software company building award winning business and productivity tools. Focused on delivering innovative solutions, 42nd aims to streamline workflows and enhance operational efficiency for its users.\n\n### Effortless Time Tracking\n\nThis app allows you to track time on Toggl directly from a ticket in Zendesk, without having to switch contexts. Here is a list of the most notable features:\n\n* Start, stop and save timers to Toggl\n* Dropdowns for projects and tags are searchable\n* Description is prepopulated with ticket summary\n* Date picker allows to create timers on previous dates\n* Login never expires with continued use of the app\n* Running timer is remembered\n\n_The app **does not** store any information (personal or otherwise) in any server or database. For more information, please visit our [privacy policy](https://42nd.co/privacy-policy/)._","raw_installation_instructions":"- Navigate to the [Zendesk Apps Marketplace](https://www.zendesk.com/marketplace/apps/)\n- Find the Toggl Time Tracking app (you can search for `toggl` and it will be in the first results).\n- Click the **Install** button and follow the instructions to login to your Zendesk instance with an admin account.\n- You are done! Refresh any Zendesk ticket page and you'll see the app on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1164955.apps.zdusercontent.com/1164955/assets/1759511670-d6efcc9f8e32937fbed1d6b852392e69/logo-small.png","large_icon":"https://1164955.apps.zdusercontent.com/1164955/assets/1759511670-d6efcc9f8e32937fbed1d6b852392e69/logo.png","screenshots":["https://1164955.apps.zdusercontent.com/1164955/assets/1759511670-d6efcc9f8e32937fbed1d6b852392e69/screenshot-0.png","https://1164955.apps.zdusercontent.com/1164955/assets/1759511670-d6efcc9f8e32937fbed1d6b852392e69/screenshot-1.png","https://1164955.apps.zdusercontent.com/1164955/assets/1759511670-d6efcc9f8e32937fbed1d6b852392e69/screenshot-2.png"],"installation_count":1},{"id":1165185,"name":"Time in Status","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3337295,"app_id":1165185,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-16T07:04:39Z","updated_at":"2025-09-16T07:04:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5312,"entity_id":1165185,"app_id":1165185,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1S7sWTCVmnVQnbxC1Pk6U0zs","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1RybIxCVmnVQnbxC","cost_id":1565,"cost_type":"CostStripe","active":true,"created_at":"2025-09-16T07:04:41.000Z","updated_at":"2025-09-16T07:04:41.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-09-16T07:04:38Z","updated_at":"2025-09-30T15:55:27Z","terms_conditions_url":null,"app_organization":{"id":7130,"name":"CodeForMe","email":"developer@code4me.in","website":"https://code4me.in","country_code":"IN","stripe_account_id":"acct_1RybIxCVmnVQnbxC","state":"unpublished"},"locations":[3],"date_published":"2025-09-30T15:55:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-09-30T15:54:52Z","owner_id":269519,"author_name":"CodeForMe Developer","author_email":"developer@code4me.in","author_url":"https://code4me.in","short_description":"Track and visualize ticket status durations with charts and tables.","long_description":"\u003cp\u003eTime in Status Tracker helps you analyze how long each ticket spends in different statuses within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eBy providing a clear breakdown of ticket timelines, the app allows support teams to identify workflow delays, improve SLAs, and boost overall productivity.\u003c/p\u003e\n\n\u003cp\u003eKey Features:\u003c/p\u003e\n\n\u003cp\u003e• Detailed Status Tracking: See exactly how much time tickets spend in each status.\u003c/p\u003e\n\n\u003cp\u003e• Interactive Pie Chart View: Get a quick visual summary of time distribution across statuses for faster decision making.\u003c/p\u003e\n\n\u003cp\u003e• Comprehensive Table View: View detailed, ticket-by-ticket breakdowns with status durations in an easy-to-read table format.\u003c/p\u003e\n\n\u003cp\u003e• Performance Insights: Detect bottlenecks, measure team efficiency, and take action to reduce ticket resolution time.\u003c/p\u003e\n\n\u003cp\u003e• User-Friendly Setup: Simple installation and configuration directly within Zendesk.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy:\u003c/p\u003e\n\n\u003cp\u003eWe respect your privacy and are committed to protecting customer data. This app only accesses ticket metadata (such as status changes and timestamps) to calculate and display status durations.\u003c/p\u003e\n\n\u003cp\u003e• No ticket content or customer personal data is stored outside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e• Data is processed securely within Zendesk and is never shared with third parties.\u003c/p\u003e\n\n\u003cp\u003e• We do not use collected information for advertising, profiling, or resale.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions regarding data usage, please contact us at developer@code4me.in.\u003c/p\u003e\n\n\u003cp\u003eThis app is developed and maintained by CodeForMe.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button in the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose the Zendesk account where you want to install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter installation, go to the app settings page in Zendesk Admin Center.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure any required permissions (such as ticket access) for accurate time tracking.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk, and you will see the \u0026#39;Time in Status\u0026#39; panel in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the Pie Chart and Table views to analyze ticket timelines.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdjust app settings as needed to match your team workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Time in Status Tracker helps you analyze how long each ticket spends in different statuses within Zendesk.\n\nBy providing a clear breakdown of ticket timelines, the app allows support teams to identify workflow delays, improve SLAs, and boost overall productivity.\n\nKey Features:\n\n• Detailed Status Tracking: See exactly how much time tickets spend in each status.\n\n• Interactive Pie Chart View: Get a quick visual summary of time distribution across statuses for faster decision making.\n\n• Comprehensive Table View: View detailed, ticket-by-ticket breakdowns with status durations in an easy-to-read table format.\n\n• Performance Insights: Detect bottlenecks, measure team efficiency, and take action to reduce ticket resolution time.\n\n• User-Friendly Setup: Simple installation and configuration directly within Zendesk.\n\nPrivacy Policy:\n\nWe respect your privacy and are committed to protecting customer data. This app only accesses ticket metadata (such as status changes and timestamps) to calculate and display status durations.\n\n• No ticket content or customer personal data is stored outside Zendesk.\n\n• Data is processed securely within Zendesk and is never shared with third parties.\n\n• We do not use collected information for advertising, profiling, or resale.\n\nIf you have any questions regarding data usage, please contact us at developer@code4me.in.\n\nThis app is developed and maintained by CodeForMe.","raw_installation_instructions":"1. Click the **Install** button in the Zendesk Marketplace.\n\n2. Choose the Zendesk account where you want to install the app.\n\n3. After installation, go to the app settings page in Zendesk Admin Center.\n\n4. Configure any required permissions (such as ticket access) for accurate time tracking.\n\n5. Open any ticket in Zendesk, and you will see the 'Time in Status' panel in the sidebar.\n\n6. Use the Pie Chart and Table views to analyze ticket timelines.\n\n7. Adjust app settings as needed to match your team workflows.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1165185.apps.zdusercontent.com/1165185/assets/1759206939-452797d51f839ee41de8d48f3a1d2b61/logo-small.png","large_icon":"https://1165185.apps.zdusercontent.com/1165185/assets/1759206939-452797d51f839ee41de8d48f3a1d2b61/logo.png","screenshots":["https://1165185.apps.zdusercontent.com/1165185/assets/1759206939-452797d51f839ee41de8d48f3a1d2b61/screenshot-0.png","https://1165185.apps.zdusercontent.com/1165185/assets/1759206939-452797d51f839ee41de8d48f3a1d2b61/screenshot-1.png","https://1165185.apps.zdusercontent.com/1165185/assets/1759206939-452797d51f839ee41de8d48f3a1d2b61/screenshot-2.png"],"installation_count":1},{"id":1166071,"name":"AI Ticket Translations by Macha","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3340142,"app_id":1166071,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-18T13:05:36Z","updated_at":"2025-09-18T13:05:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5314,"entity_id":1166071,"app_id":1166071,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-18T13:05:37.000Z","updated_at":"2025-09-18T13:05:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ZLMP6LYG4C","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-18T13:05:35Z","updated_at":"2026-03-12T07:33:53Z","terms_conditions_url":null,"app_organization":{"id":6141,"name":"Macha AI","email":"support@getmacha.com","website":"https://getmacha.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[3,10,2],"date_published":"2025-11-13T18:49:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmacha.com/pricing"},"location_names":["ticket_sidebar","ticket_editor","nav_bar"],"last_update_time":"2026-01-26T21:31:42Z","owner_id":269519,"author_name":"Macha AI","author_email":"support@getmacha.com","author_url":"https://www.getmacha.com?utm_source=https://www.zendesk.com/marketplace\u0026utm_medium=zdmarketplace\u0026utm_content=app_details\u0026utm_campaign=zd_marketplace","short_description":"One-click ticket translations across 120+ languages","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/banner.jpg\" alt=\"Banner\"\u003e \u003c/p\u003e\n\n\u003ch1\u003eWhy admins choose AI Translations by Macha\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZero admin setup:\u003c/strong\u003e from installation to translating tickets and responses — zero set-up required from admins \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFrictionless agent adoption:\u003c/strong\u003e Simple, intuitive design that works out of the box — improving agent adoption \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLoved by global teams:\u003c/strong\u003e Supports 120+ languages that globally distributed teams love \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics for admins:\u003c/strong\u003e View top languages, translation counts, and translated message metrics \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHigher agent efficiency:\u003c/strong\u003e Save hours on multilingual replies every week \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAffordable \u0026amp; flexible:\u003c/strong\u003e Only buy number of licenses you need — unlimited usage per license. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAwesome support:\u003c/strong\u003e Our team prides itself on fast, helpful responses. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/translations-widget.png\" alt=\"Translations Widget\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eKey features\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClutter-free sidebar app:\u003c/strong\u003e Clean, easy-to-read translations in your agent\u0026#39;s language. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTranslations as internal notes:\u003c/strong\u003e Customer messages appear translated the moment you open a ticket. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOne-click composer translations:\u003c/strong\u003e Draft in your language, translate with single click, and send. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComplete admin control:\u003c/strong\u003e Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003ePricing\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/pricing.png\" alt=\"Pricing\"\u003e \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from this page. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app automatically sets each agent\u0026#39;s language from Zendesk settings as their default; agents can adjust preferences anytime. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;re ready — translations start working instantly. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eQuestions or need help? Reach us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e\nExplore other AI apps by Macha AI at \u003ca href=\"https://getmacha.com\"\u003egetmacha.com\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/logos.jpg\" alt=\"Logo Wall\"\u003e \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eData Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential — AI-generated content — while excluding customer details and raw tickets. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security. \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nLearn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nLearn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e \u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eGot questions?\u003c/strong\u003e Just \u003ca href=\"mailto:support@getmacha.com\"\u003ewrite to us.\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nExplore all our Zendesk products at \u003ca href=\"https://getmacha.com\"\u003egetmacha.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from this page. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app automatically sets each agent\u0026#39;s language from Zendesk settings as their default; agents can adjust preferences anytime. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou\u0026#39;re ready — translations start working instantly. \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eQuestions or need help? Reach us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e \u003cbr\u003e\nExplore other AI apps by Macha AI at \u003ca href=\"https://www.getmacha.com\"\u003ewww.getmacha.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Banner](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/banner.jpg) \n\n# Why admins choose AI Translations by Macha \n\n* **Zero admin setup:** from installation to translating tickets and responses — zero set-up required from admins \n* **Frictionless agent adoption:** Simple, intuitive design that works out of the box — improving agent adoption \n* **Loved by global teams:** Supports 120+ languages that globally distributed teams love \n* **Analytics for admins:** View top languages, translation counts, and translated message metrics \n* **Higher agent efficiency:** Save hours on multilingual replies every week \n* **Affordable \u0026 flexible:** Only buy number of licenses you need — unlimited usage per license. \n* **Awesome support:** Our team prides itself on fast, helpful responses. \n\n---\n\n![Translations Widget](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/translations-widget.png)\n\n# Key features \n\n* **Clutter-free sidebar app:** Clean, easy-to-read translations in your agent's language. \n\n* **Translations as internal notes:** Customer messages appear translated the moment you open a ticket. \n\n* **One-click composer translations:** Draft in your language, translate with single click, and send. \n\n* **Complete admin control:** Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged. \n\n---\n\n# Pricing \n\n![Pricing](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/translations/pricing.png) \n\n---\n\n# How to install \n\n1. Install the app from this page. \n\n2. In Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it. \n\n3. The app automatically sets each agent's language from Zendesk settings as their default; agents can adjust preferences anytime. \n\n4. You're ready — translations start working instantly. \n\n---\n\n# Support \n\nQuestions or need help? Reach us at [support@getmacha.com](mailto:support@getmacha.com).  \nExplore other AI apps by Macha AI at [getmacha.com](https://getmacha.com). \n\n![Logo Wall](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/logos.jpg) \n\n---\n\n# Data Security at Macha AI \n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it: \n\n* **Minimal Data Storage:** We only save what's essential — AI-generated content — while excluding customer details and raw tickets. \n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security. \n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored. \n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy)  \nLearn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf)  \nLearn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement) \n\n---\n\n**Got questions?** Just [write to us.](mailto:support@getmacha.com)  \nExplore all our Zendesk products at [getmacha.com](https://getmacha.com)","raw_installation_instructions":"# How to install \n\n1. Install the app from this page. \n\n2. In Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it. \n\n3. The app automatically sets each agent's language from Zendesk settings as their default; agents can adjust preferences anytime. \n\n4. You're ready — translations start working instantly. \n\n---\n\nQuestions or need help? Reach us at [support@getmacha.com](mailto:support@getmacha.com) \nExplore other AI apps by Macha AI at [www.getmacha.com](https://www.getmacha.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1166071.apps.zdusercontent.com/1166071/assets/1768906492-1fded2a7fd92451106d367d639a8a327/logo-small.png","large_icon":"https://1166071.apps.zdusercontent.com/1166071/assets/1768906492-1fded2a7fd92451106d367d639a8a327/logo.png","screenshots":["https://1166071.apps.zdusercontent.com/1166071/assets/1768906492-1fded2a7fd92451106d367d639a8a327/screenshot-0.png","https://1166071.apps.zdusercontent.com/1166071/assets/1768906492-1fded2a7fd92451106d367d639a8a327/screenshot-1.png","https://1166071.apps.zdusercontent.com/1166071/assets/1768906492-1fded2a7fd92451106d367d639a8a327/screenshot-2.png"],"installation_count":12},{"id":1166571,"name":"Custom Notifications","state":"published","version":"1.4.2","framework_version":"2.0","parameters":[{"id":3341545,"app_id":1166571,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-19T20:39:58Z","updated_at":"2025-09-19T20:39:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3668862,"app_id":1166571,"name":"authorized_sender_groups","kind":"hidden","required":false,"position":1,"created_at":"2026-06-05T05:08:12Z","updated_at":"2026-06-05T05:08:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5316,"entity_id":1166571,"app_id":1166571,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1S9Am9DrSmaEcU4lCxGdvrUC","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S04XCDrSmaEcU4l","cost_id":1566,"cost_type":"CostStripe","active":true,"created_at":"2025-09-19T20:40:00.000Z","updated_at":"2026-01-06T19:14:07.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-09-19T20:39:57Z","updated_at":"2026-06-05T05:08:12Z","terms_conditions_url":"https://lentil-labs.com/terms/","app_organization":{"id":7116,"name":"Lentil Labs","email":"help@lentil-labs.com","website":"lentil-labs.com","country_code":"US","stripe_account_id":"acct_1S04XCDrSmaEcU4l","state":null},"locations":[7,1,2,9],"date_published":"2025-09-25T18:01:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","top_bar","nav_bar","modal"],"last_update_time":"2026-06-05T05:08:04Z","owner_id":269519,"author_name":"Lentil Labs","author_email":"help@lentil-labs.com","author_url":"https://lentil-labs.com","short_description":"Keep your team informed with targeted, trackable notifications","long_description":"\u003ch3\u003eCustom Notifications: keep your team informed and aligned with every change.\u003c/h3\u003e\n\n\u003cp\u003eCustom Notifications empowers support and operations leaders to reach the right agents with the right messages—all without leaving Zendesk. Send targeted, in-product announcements your team can’t miss, whether it’s a policy change, incident update, or quick process reminder.  \u003c/p\u003e\n\n\u003cp\u003eCompose beautifully formatted messages using the built-in \u003cstrong\u003erich text editor\u003c/strong\u003e, allowing you to include \u003cstrong\u003elinks, images, and videos\u003c/strong\u003e for greater clarity and engagement.  \u003c/p\u003e\n\n\u003cp\u003eWith acknowledgment tracking and reporting, you’ll always know who’s seen and confirmed each update, bringing visibility and accountability to your communication process. No more guessing, no more lost Slack or Teams threads.  \u003c/p\u003e\n\n\u003ch3\u003eWhy contact center leaders and knowledge managers love it\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDrive alignment\u003c/strong\u003e – ensure critical updates and knowledge changes are seen and confirmed before rollout\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce noise\u003c/strong\u003e – communicate directly in Zendesk instead of relying on Slack or Teams for operational updates\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrack acknowledgment\u003c/strong\u003e – monitor which agents have read and confirmed notifications for full visibility and compliance\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTarget intelligently\u003c/strong\u003e – send to specific roles, groups, or agents to keep communication relevant\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSchedule ahead\u003c/strong\u003e – compose notifications in advance and deliver them automatically at the right time.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReview history\u003c/strong\u003e – browse a searchable feed of past notifications, filterable by label and sorted by date\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSeamless, secure, and compliant\u003c/h3\u003e\n\n\u003cp\u003eCustom Notifications is built entirely within Zendesk, keeping your data safe and self-contained.\u003cbr\u003e\u003cbr\u003e\n- No customer or ticket data is ever transmitted externally\u003cbr\u003e\u003cbr\u003e\n- Notification and acknowledgment data remain securely within your Zendesk instance\u003cbr\u003e\u003cbr\u003e\n- The app only accesses the minimal user data required for targeting  \u003c/p\u003e\n\n\u003cp\u003eWhether you’re managing a global support team or keeping documentation aligned across shifts, Custom Notifications helps you deliver the right information—clearly, quickly, and confidently.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003ch4\u003eStep 1 – Install the Custom Notifications app\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eFrom the Zendesk Admin Center, navigate to \u003cstrong\u003eApps and Integrations \u0026gt; Marketplace\u003c/strong\u003e and search for \u003cstrong\u003eCustom Notifications\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and select the Zendesk account where you want to add the app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the installation settings, configure \u003cstrong\u003erole\u003c/strong\u003e or \u003cstrong\u003egroup restrictions\u003c/strong\u003e to control which admins can manage notifications. This ensures only authorized users can create and send notifications.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eStep 2 – Create the required custom user fields\u003c/h4\u003e\n\n\u003cp\u003eCustom Notifications requires three custom user fields to store notification, acknowledgment, and historical data securely inside Zendesk. These fields must be created \u003cstrong\u003ebefore you send your first notification\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk Support, go to \u003cstrong\u003eAdmin Center \u0026gt; Objects and Rules \u0026gt; Fields \u0026gt; User Fields\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAdd Field\u003c/strong\u003e and create the following fields:\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eField 1:\u003c/strong\u003e\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eType:\u003c/strong\u003e Multi-line text\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTitle:\u003c/strong\u003e Custom Notifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKey:\u003c/strong\u003e \u003ccode\u003ecustom_notifications\u003c/code\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDescription:\u003c/strong\u003e Used by the app to store active notifications for each agent.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eField 2:\u003c/strong\u003e\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eType:\u003c/strong\u003e Multi-line text\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTitle:\u003c/strong\u003e Acknowledge Notifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKey:\u003c/strong\u003e \u003ccode\u003eacknowledge_notifications\u003c/code\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDescription:\u003c/strong\u003e Used by the app to store acknowledgment records when agents confirm they have read notifications.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eField 3:\u003c/strong\u003e\u003cbr\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eType:\u003c/strong\u003e Multi-line text\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTitle:\u003c/strong\u003e Historical Notifications\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKey:\u003c/strong\u003e \u003ccode\u003ehistorical_notifications\u003c/code\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDescription:\u003c/strong\u003e Used by the app to store each agent’s notification history for the feed.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eSave all three fields. The keys \u003cstrong\u003emust match exactly\u003c/strong\u003e or the app will not function correctly. The \u003ccode\u003escheduled_notifications\u003c/code\u003e field is created automatically by the app.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003eStep 3 – Sending your first notification\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eCustom Notifications\u003c/strong\u003e panel from the nav bar in Zendesk.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter a \u003cstrong\u003esubject line\u003c/strong\u003e and \u003cstrong\u003emessage body\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect your target \u003cstrong\u003eroles\u003c/strong\u003e, \u003cstrong\u003egroups\u003c/strong\u003e, or individual \u003cstrong\u003eagents\u003c/strong\u003e (via comma-separated emails).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptional: Enable \u003cstrong\u003eFull-Screen Mode\u003c/strong\u003e and \u003cstrong\u003eRequire Acknowledgment\u003c/strong\u003e to ensure agents confirm receipt.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSend Notification\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAgents will see the notification directly in Zendesk — either as a \u003cstrong\u003etop-bar alert\u003c/strong\u003e or an \u003cstrong\u003eunmissable full-screen modal\u003c/strong\u003e, depending on your settings.  \u003c/p\u003e\n\n\u003ch4\u003eStep 4 – Scheduling a notification\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eCompose your notification as usual.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCheck \u003cstrong\u003eSchedule for later\u003c/strong\u003e in the Options section and select a future date and time.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSchedule Notification\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe notification will be delivered automatically when the scheduled time arrives, provided any notification author is logged into Zendesk. Scheduled notifications can be viewed and cancelled from the \u003cstrong\u003eScheduled Notifications\u003c/strong\u003e panel in the Admin tab.  \u003c/p\u003e\n\n\u003ch4\u003eStep 5 – Managing notification authors\u003c/h4\u003e\n\n\u003cp\u003eBy default, only Zendesk administrators can compose and send notifications. To grant access to additional team members, scroll to the bottom of the Admin tab and click \u003cstrong\u003eManage Permissions\u003c/strong\u003e. Select the groups whose members should have author access and click \u003cstrong\u003eSave\u003c/strong\u003e.  \u003c/p\u003e\n\n\u003cp\u003eThat’s it! Custom Notifications is now ready to help your team stay informed and aligned, all without leaving Zendesk.\u003c/p\u003e\n","raw_long_description":"### Custom Notifications: keep your team informed and aligned with every change.  \n\nCustom Notifications empowers support and operations leaders to reach the right agents with the right messages—all without leaving Zendesk. Send targeted, in-product announcements your team can’t miss, whether it’s a policy change, incident update, or quick process reminder.  \n\nCompose beautifully formatted messages using the built-in **rich text editor**, allowing you to include **links, images, and videos** for greater clarity and engagement.  \n\nWith acknowledgment tracking and reporting, you’ll always know who’s seen and confirmed each update, bringing visibility and accountability to your communication process. No more guessing, no more lost Slack or Teams threads.  \n\n### Why contact center leaders and knowledge managers love it  \n* **Drive alignment** – ensure critical updates and knowledge changes are seen and confirmed before rollout  \n* **Reduce noise** – communicate directly in Zendesk instead of relying on Slack or Teams for operational updates  \n* **Track acknowledgment** – monitor which agents have read and confirmed notifications for full visibility and compliance  \n* **Target intelligently** – send to specific roles, groups, or agents to keep communication relevant  \n* **Schedule ahead** – compose notifications in advance and deliver them automatically at the right time.  \n* **Review history** – browse a searchable feed of past notifications, filterable by label and sorted by date  \n\n### Seamless, secure, and compliant  \nCustom Notifications is built entirely within Zendesk, keeping your data safe and self-contained.  \n- No customer or ticket data is ever transmitted externally  \n- Notification and acknowledgment data remain securely within your Zendesk instance  \n- The app only accesses the minimal user data required for targeting  \n\nWhether you’re managing a global support team or keeping documentation aligned across shifts, Custom Notifications helps you deliver the right information—clearly, quickly, and confidently.","raw_installation_instructions":"### Installation Instructions  \n\n#### Step 1 – Install the Custom Notifications app  \n1. From the Zendesk Admin Center, navigate to **Apps and Integrations \u003e Marketplace** and search for **Custom Notifications**.  \n2. Click **Install** and select the Zendesk account where you want to add the app.  \n3. In the installation settings, configure **role** or **group restrictions** to control which admins can manage notifications. This ensures only authorized users can create and send notifications.  \n\n#### Step 2 – Create the required custom user fields  \nCustom Notifications requires three custom user fields to store notification, acknowledgment, and historical data securely inside Zendesk. These fields must be created **before you send your first notification**.  \n\n1. In Zendesk Support, go to **Admin Center \u003e Objects and Rules \u003e Fields \u003e User Fields**.  \n2. Click **Add Field** and create the following fields:  \n   - **Field 1:**  \n     - **Type:** Multi-line text  \n     - **Title:** Custom Notifications  \n     - **Key:** `custom_notifications`  \n     - **Description:** Used by the app to store active notifications for each agent.  \n   - **Field 2:**  \n     - **Type:** Multi-line text  \n     - **Title:** Acknowledge Notifications  \n     - **Key:** `acknowledge_notifications`  \n     - **Description:** Used by the app to store acknowledgment records when agents confirm they have read notifications.  \n   - **Field 3:**  \n     - **Type:** Multi-line text  \n     - **Title:** Historical Notifications  \n     - **Key:** `historical_notifications`  \n     - **Description:** Used by the app to store each agent’s notification history for the feed.  \n3. Save all three fields. The keys **must match exactly** or the app will not function correctly. The `scheduled_notifications` field is created automatically by the app.  \n\n#### Step 3 – Sending your first notification  \n1. Open the **Custom Notifications** panel from the nav bar in Zendesk.  \n2. Enter a **subject line** and **message body**.  \n3. Select your target **roles**, **groups**, or individual **agents** (via comma-separated emails).  \n4. Optional: Enable **Full-Screen Mode** and **Require Acknowledgment** to ensure agents confirm receipt.  \n5. Click **Send Notification**.  \n\nAgents will see the notification directly in Zendesk — either as a **top-bar alert** or an **unmissable full-screen modal**, depending on your settings.  \n\n#### Step 4 – Scheduling a notification  \n1. Compose your notification as usual.  \n2. Check **Schedule for later** in the Options section and select a future date and time.  \n3. Click **Schedule Notification**.  \n\nThe notification will be delivered automatically when the scheduled time arrives, provided any notification author is logged into Zendesk. Scheduled notifications can be viewed and cancelled from the **Scheduled Notifications** panel in the Admin tab.  \n\n#### Step 5 – Managing notification authors  \nBy default, only Zendesk administrators can compose and send notifications. To grant access to additional team members, scroll to the bottom of the Admin tab and click **Manage Permissions**. Select the groups whose members should have author access and click **Save**.  \n\nThat’s it! Custom Notifications is now ready to help your team stay informed and aligned, all without leaving Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1166571.apps.zdusercontent.com/1166571/assets/1780532293-4700c0bb4a2f716eb2c3420212c97240/logo-small.png","large_icon":"https://1166571.apps.zdusercontent.com/1166571/assets/1780532293-4700c0bb4a2f716eb2c3420212c97240/logo.png","screenshots":["https://1166571.apps.zdusercontent.com/1166571/assets/1780532293-4700c0bb4a2f716eb2c3420212c97240/screenshot-0.png","https://1166571.apps.zdusercontent.com/1166571/assets/1780532293-4700c0bb4a2f716eb2c3420212c97240/screenshot-1.png","https://1166571.apps.zdusercontent.com/1166571/assets/1780532293-4700c0bb4a2f716eb2c3420212c97240/screenshot-2.png"],"installation_count":2},{"id":1166754,"name":"Bulk CC \u0026 Followers Remover","state":"published","version":"1.6.0","framework_version":"2.0","parameters":[{"id":3342147,"app_id":1166754,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-21T02:52:15Z","updated_at":"2025-09-21T02:52:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5317,"entity_id":1166754,"app_id":1166754,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-21T02:52:16.000Z","updated_at":"2025-09-21T02:52:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":3,"count":{"5":1,"1":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-21T02:52:14Z","updated_at":"2025-11-24T18:59:35Z","terms_conditions_url":"https://supportzen.app/terms.html","app_organization":{"id":7124,"name":"Support Zen","email":"support@browsertasks.dev","website":"https://supportzen.app","country_code":"CA","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2025-10-20T18:07:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-11-24T18:59:31Z","owner_id":269519,"author_name":"Support Zen","author_email":"hello@supportzen.app","author_url":"https://supportzen.app","short_description":"Find and remove unwanted ticket CCs and Followers in bulk","long_description":"\u003cp\u003e\u003cstrong\u003eAbout SupportZen\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSupportZen builds lightweight, privacy-first tools that help support teams work faster inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat Bulk CC \u0026amp; Followers Remover does well\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eManaging CCs and Followers one ticket at a time is slow and error-prone. Bulk CC \u0026amp; Followers Remover gives admins and agents a safe, efficient way to clean up tickets at scale.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch by \u003cstrong\u003eemail address\u003c/strong\u003e across tickets\u003c/li\u003e\n\u003cli\u003eWorks on tickets in \u003cstrong\u003eNew, Open, Pending, On-hold, Solved\u003c/strong\u003e, and optionally \u003cstrong\u003eClosed\u003c/strong\u003e status (depending on the filters you choose)\u003c/li\u003e\n\u003cli\u003eShows clear ticket context: subject, requester, and status for each match\u003c/li\u003e\n\u003cli\u003eBulk remove CCs, collaborators (when CC removal is enabled), and Followers in \u003cstrong\u003esafe batches\u003c/strong\u003e with progress tracking\u003c/li\u003e\n\u003cli\u003eHandles large sets (auto-batching with retry/backoff for rate limits)\u003c/li\u003e\n\u003cli\u003eClear notes: Closed or Archived tickets cannot be altered by Zendesk and are skipped automatically\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData handling \u0026amp; disclosures\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data minimization and security seriously.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData accessed:\u003c/strong\u003e Ticket metadata (ID, subject, status, requester, org, assignee), CC/Follower lists, and related user records needed to validate or remove entries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHow data is processed:\u003c/strong\u003e All API calls are made via the Zendesk Apps Framework (ZAF) from the agent’s browser session. Data is used only in-session to render search results and apply removals.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStorage \u0026amp; transmission:\u003c/strong\u003e We do \u003cstrong\u003enot\u003c/strong\u003e send customer data to any external servers or third-party services. No data is persisted beyond the agent’s browser memory.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess controls:\u003c/strong\u003e The app respects the signed-in agent’s Zendesk permissions; it cannot access tickets or users the agent is not authorized to view.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMisuse prevention:\u003c/strong\u003e No background collection, tracking, or secondary use. Data is not shared, sold, or used for training.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfiguration:\u003c/strong\u003e No configuration is required. All operations run in-session using the agent’s own API permissions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information, contact \u003cstrong\u003ehello@supportzen.app\u003c/strong\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Bulk CC \u0026amp; Followers Remover and open it from the Zendesk Support \u003cstrong\u003enav bar\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter an \u003cstrong\u003eemail address\u003c/strong\u003e (for example, user@example.com).\u003c/li\u003e\n\u003cli\u003eChoose which ticket statuses to include (by default, the app searches active non-closed tickets).\u003c/li\u003e\n\u003cli\u003eSelect whether to remove the user from \u003cstrong\u003eCCs/collaborators\u003c/strong\u003e, \u003cstrong\u003eFollowers\u003c/strong\u003e, or both.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSearch tickets\u003c/strong\u003e to scan for matches and review the ticket list.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eRemove from tickets\u003c/strong\u003e and confirm to apply the bulk removal.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**About SupportZen**\n\nSupportZen builds lightweight, privacy-first tools that help support teams work faster inside Zendesk.\n\n**What Bulk CC \u0026 Followers Remover does well**\n\nManaging CCs and Followers one ticket at a time is slow and error-prone. Bulk CC \u0026 Followers Remover gives admins and agents a safe, efficient way to clean up tickets at scale.\n\n- Search by **email address** across tickets\n- Works on tickets in **New, Open, Pending, On-hold, Solved**, and optionally **Closed** status (depending on the filters you choose)\n- Shows clear ticket context: subject, requester, and status for each match\n- Bulk remove CCs, collaborators (when CC removal is enabled), and Followers in **safe batches** with progress tracking\n- Handles large sets (auto-batching with retry/backoff for rate limits)\n- Clear notes: Closed or Archived tickets cannot be altered by Zendesk and are skipped automatically\n\n**Data handling \u0026 disclosures**\n\nWe take data minimization and security seriously.\n\n- **Data accessed:** Ticket metadata (ID, subject, status, requester, org, assignee), CC/Follower lists, and related user records needed to validate or remove entries.\n- **How data is processed:** All API calls are made via the Zendesk Apps Framework (ZAF) from the agent’s browser session. Data is used only in-session to render search results and apply removals.\n- **Storage \u0026 transmission:** We do **not** send customer data to any external servers or third-party services. No data is persisted beyond the agent’s browser memory.\n- **Access controls:** The app respects the signed-in agent’s Zendesk permissions; it cannot access tickets or users the agent is not authorized to view.\n- **Misuse prevention:** No background collection, tracking, or secondary use. Data is not shared, sold, or used for training.\n- **Configuration:** No configuration is required. All operations run in-session using the agent’s own API permissions.\n\nFor more information, contact **hello@supportzen.app**.","raw_installation_instructions":"1. Install Bulk CC \u0026 Followers Remover and open it from the Zendesk Support **nav bar**.\n2. Enter an **email address** (for example, user@example.com).\n3. Choose which ticket statuses to include (by default, the app searches active non-closed tickets).\n4. Select whether to remove the user from **CCs/collaborators**, **Followers**, or both.\n5. Click **Search tickets** to scan for matches and review the ticket list.\n6. Click **Remove from tickets** and confirm to apply the bulk removal.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1166754.apps.zdusercontent.com/1166754/assets/1763779657-b47093766a3722fb3648fdfd75bfc7aa/logo-small.png","large_icon":"https://1166754.apps.zdusercontent.com/1166754/assets/1763779657-b47093766a3722fb3648fdfd75bfc7aa/logo.png","screenshots":["https://1166754.apps.zdusercontent.com/1166754/assets/1763779657-b47093766a3722fb3648fdfd75bfc7aa/screenshot-0.png","https://1166754.apps.zdusercontent.com/1166754/assets/1763779657-b47093766a3722fb3648fdfd75bfc7aa/screenshot-1.png","https://1166754.apps.zdusercontent.com/1166754/assets/1763779657-b47093766a3722fb3648fdfd75bfc7aa/screenshot-2.png"],"installation_count":17},{"id":1167820,"name":"Ticket Time Analyser","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3346096,"app_id":1167820,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-24T18:10:04Z","updated_at":"2025-09-24T18:10:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3346094,"app_id":1167820,"name":"total_ticket_time_field_id","kind":"text","required":false,"position":1,"created_at":"2025-09-24T18:10:04Z","updated_at":"2025-09-24T18:10:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3346095,"app_id":1167820,"name":"time_spent_on_update_field_id","kind":"text","required":false,"position":2,"created_at":"2025-09-24T18:10:04Z","updated_at":"2025-09-24T18:10:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5323,"entity_id":1167820,"app_id":1167820,"amount":299,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SAx55E3SBicUX0qvd1LostV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Qku0DE3SBicUX0q","cost_id":1568,"cost_type":"CostStripe","active":false,"created_at":"2025-09-24T18:10:06.000Z","updated_at":"2025-09-24T18:10:06.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5348,"entity_id":1167820,"app_id":1167820,"amount":1599,"name":"Ticket time analyser v2","description":"\u003cp\u003eThis version 2 is more versatile because it allows the Admin to control what needs to be downloaded with more filters.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SHm1lE3SBicUX0qz4L7lQ5j","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Qku0DE3SBicUX0q","cost_id":1572,"cost_type":"CostStripe","active":true,"created_at":"2025-10-13T21:17:34.000Z","updated_at":"2025-10-13T21:17:34.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-09-24T18:10:03Z","updated_at":"2026-01-13T04:11:27Z","terms_conditions_url":"https://www.easyappforz.com/terms-and-conditions","app_organization":{"id":6767,"name":"EasyApp","email":"contacto@easyappforz.com","website":"https://www.easyappforz.com","country_code":"CL","stripe_account_id":"acct_1Qku0DE3SBicUX0q","state":"unpublished"},"locations":[2],"date_published":"2025-09-26T16:26:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-01-13T04:11:20Z","owner_id":269519,"author_name":"EasyApp","author_email":"contacto@easyappforz.com","author_url":"https://www.easyappforz.com","short_description":"Track and export ticket status changes and handling time.","long_description":"\u003ch2\u003eAbout EasyApp\u003c/h2\u003e\n\n\u003cp\u003eEasyApp specializes in developing productivity-enhancing applications for Zendesk environments. Our mission is to provide intuitive tools that help support teams optimize their workflows and improve customer service efficiency.\u003c/p\u003e\n\n\u003ch2\u003eApp Functionality\u003c/h2\u003e\n\n\u003cp\u003eTicket Time Analyser is ideal for support teams who need detailed insights into ticket workflow through status changes - something difficult to measure in Zendesk Explore. The app enhances your Zendesk experience by:\u003c/p\u003e\n\n\u003ch3\u003eWhat the app does:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Status Tracking\u003c/strong\u003e: Monitors every status change with precise timestamps\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTime Duration Analysis\u003c/strong\u003e: Measures the time spent on each status transition\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Reporting\u003c/strong\u003e: Provides complete tables with workflow details\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Analysis Options\u003c/strong\u003e: Analyze individual tickets or export bulk data by date ranges\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePerformance Insights\u003c/strong\u003e: Helps identify bottlenecks, measure handling times, and improve response times\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Use Cases:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eTrack Average Handling Time (AHT) per agent and ticket\u003c/li\u003e\n\u003cli\u003eMonitor status change patterns and workflow efficiency\u003c/li\u003e\n\u003cli\u003eIdentify tickets with longer resolution times\u003c/li\u003e\n\u003cli\u003eAnalyze agent and group performance metrics\u003c/li\u003e\n\u003cli\u003eExport detailed reports for management and compliance\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Privacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eWe are committed to protecting your data privacy and security. This app:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDoes NOT extract or export your data\u003c/strong\u003e from your Zendesk instance\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProcesses data locally\u003c/strong\u003e within your Zendesk environment\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes not store customer data\u003c/strong\u003e on external servers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOnly accesses ticket status change information\u003c/strong\u003e necessary for analysis\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaintains data within your Zendesk security boundaries\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor complete details on our data handling practices, please review our Privacy Policy at: https://www.easyappforz.com/privacy-policy\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eIf you have any questions or need assistance, please contact us at contacto@easyappforz.com.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Steps:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the Install button to add Ticket Time Analyser to your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, access the app from your Zendesk admin interface navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure optional custom field IDs for time tracking (if you use apps like ticket times or time tracking).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart analyzing your ticket data immediately; no additional setup required.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote: The app works immediately with data from your Zendesk instance. We do NOT extract your data, everything stays in your instance.\u003c/p\u003e\n","raw_long_description":"## About EasyApp\n\nEasyApp specializes in developing productivity-enhancing applications for Zendesk environments. Our mission is to provide intuitive tools that help support teams optimize their workflows and improve customer service efficiency.\n\n## App Functionality\n\nTicket Time Analyser is ideal for support teams who need detailed insights into ticket workflow through status changes - something difficult to measure in Zendesk Explore. The app enhances your Zendesk experience by:\n\n### What the app does:\n\n* **Real-time Status Tracking**: Monitors every status change with precise timestamps\n* **Time Duration Analysis**: Measures the time spent on each status transition\n* **Comprehensive Reporting**: Provides complete tables with workflow details\n* **Flexible Analysis Options**: Analyze individual tickets or export bulk data by date ranges\n* **Performance Insights**: Helps identify bottlenecks, measure handling times, and improve response times\n\n### Key Use Cases:\n\n* Track Average Handling Time (AHT) per agent and ticket\n* Monitor status change patterns and workflow efficiency\n* Identify tickets with longer resolution times\n* Analyze agent and group performance metrics\n* Export detailed reports for management and compliance\n\n## Data Privacy \u0026 Security\n\nWe are committed to protecting your data privacy and security. This app:\n\n* **Does NOT extract or export your data** from your Zendesk instance\n* **Processes data locally** within your Zendesk environment\n* **Does not store customer data** on external servers\n* **Only accesses ticket status change information** necessary for analysis\n* **Maintains data within your Zendesk security boundaries**\n\nFor complete details on our data handling practices, please review our Privacy Policy at: https://www.easyappforz.com/privacy-policy\n\n## Support\n\nIf you have any questions or need assistance, please contact us at contacto@easyappforz.com.","raw_installation_instructions":"### Installation Steps:\n\n1. Click the Install button to add Ticket Time Analyser to your Zendesk instance.\n\n2. Once installed, access the app from your Zendesk admin interface navigation bar.\n\n3. Configure optional custom field IDs for time tracking (if you use apps like ticket times or time tracking).\n\n4. Start analyzing your ticket data immediately; no additional setup required.\n\nNote: The app works immediately with data from your Zendesk instance. 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This workflow keeps agents productive while ensuring customers feel supported.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; Data Security\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowered by OpenAI\u003c/strong\u003e\u003cbr\u003e\nTolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLimited Data Exposure\u003c/strong\u003e\u003cbr\u003e\nWe only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnterprise-Grade Security\u003c/strong\u003e\u003cbr\u003e\nBuilt on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGlobal Compliance\u003c/strong\u003e\u003cbr\u003e\nTolto is \u003cstrong\u003eISO 27001 certified\u003c/strong\u003e, \u003cstrong\u003eGDPR compliant\u003c/strong\u003e, and aligned with \u003cstrong\u003eHIPAA standards\u003c/strong\u003e, ensuring communications remain private and secure.\u003c/p\u003e\n\n\u003cp\u003eTolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance.\u003c/p\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eUSD 10 / agent / month — All Features Included\u003c/strong\u003e\u003cbr\u003e\nNo hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree 14-Day Trial\u003c/strong\u003e\u003cbr\u003e\nGet started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one.\u003c/p\u003e\n\n\u003cp\u003e👉 \u003ca href=\"https://app.tolto.ai/sign-up\"\u003eStart your free trial\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003e1. Install the App from Zendesk Marketplace\u003c/h3\u003e\n\n\u003cp\u003eLog in to Zendesk as an \u003cstrong\u003eAdmin\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eGo to the \u003ca href=\"https://www.zendesk.com/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e, search for \u003cstrong\u003eTolto AI Translation\u003c/strong\u003e, and install the app.\u003c/p\u003e\n\n\u003ch3\u003e2. Create Your Tolto Account\u003c/h3\u003e\n\n\u003cp\u003eGo to \u003ca href=\"https://app.tolto.ai/sign-up\"\u003eTolto Sign Up\u003c/a\u003e and register using your work email.\u003c/p\u003e\n\n\u003cp\u003eAfter signing up, you’ll be redirected to the onboarding flow.\u003c/p\u003e\n\n\u003ch3\u003e3. Select Your Tool \u0026amp; Add Zendesk Subdomain\u003c/h3\u003e\n\n\u003cp\u003eIn the onboarding flow, choose \u003cstrong\u003eAI Translation\u003c/strong\u003e as your product.\u003c/p\u003e\n\n\u003cp\u003eSelect \u003cstrong\u003eZendesk\u003c/strong\u003e as your connected platform.\u003c/p\u003e\n\n\u003cp\u003eEnter your \u003cstrong\u003eZendesk subdomain\u003c/strong\u003e (e.g., yourcompany.zendesk.com) to link Tolto with the correct instance.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eTip:\u003c/strong\u003e Your Zendesk subdomain is the first part of your Zendesk URL.\u003c/p\u003e\n\n\u003cp\u003eFor example, if your URL is (https://acme.zendesk.com), your subdomain is acme.\u003c/p\u003e\n\n\u003ch3\u003e4. Authorize the Connection\u003c/h3\u003e\n\n\u003cp\u003eYou’ll be redirected to \u003cstrong\u003eZendesk’s authorization page\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eConfirm the requested permissions so Tolto can securely connect and access the resources needed for translation (e.g., messages, tickets, and agent details).\u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eNote:\u003c/strong\u003e Tolto only stores basic agent details for access control. Ticket content and translations are processed in real time and \u003cstrong\u003enever stored after completion\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"Tolto’s **AI Translation app for Zendesk** empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in **120+ languages**, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace.\n\nFor **Customer Support Teams:** Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support—whether they speak English, Spanish, Japanese, or any other language—while keeping operations efficient and scalable.\n\nFor **Sales Teams using Zendesk:** Unlock new growth opportunities by engaging prospects in their native language. Improve engagement, shorten sales cycles, and strengthen brand loyalty in international markets.\n\nBy integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails—ensuring every customer interaction is clear, on-brand, and friction-free.\n\n### Key Features\n\n**AI-Powered, Human-Like Translation**\nDeliver natural, context-aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is built for customer support, ensuring accuracy and relevance in every interaction.\n\n**Custom Glossary Control**\nDecide how brand names, product terms, and industry phrases appear in translation—or leave them untouched. Maintain consistency and protect your brand voice across all languages.\n\n**Preview Translation**\nAgents can preview translations before sending responses to ensure clarity, professionalism, and brand alignment—while safeguarding sensitive customer data (PII).\n\n**Advanced Reporting**\nAccess detailed reports on translation usage and language trends. Identify high-demand languages, track volumes, and optimize support operations.\n\n**120+ Languages Supported**\nServe customers in more than 120 languages—including major and niche markets—without hiring extra multilingual agents.\n\n### How It Works\n\n**1. Automatic Language Detection \u0026 Translation (Incoming Messages)**\nTolto detects the language of incoming customer messages and translates them into the agent’s default/native language.\n\n**2. Agent Responds in Their Own Language**\nAgents reply in their native language and either click the Translate button or add an exclamation mark **(!)** at the start of an internal note—no switching settings or manual translations needed.\n\n💡 **Tip:** Use the Translate button for one-click translations, or the ! command as a shortcut inside Zendesk.\n\n**3. Real-Time Translated Responses**\nTolto instantly translates the reply into the customer’s language, ensuring smooth, accurate, and natural communication. This workflow keeps agents productive while ensuring customers feel supported.\n\n### Privacy \u0026 Data Security\n\n**Powered by OpenAI**\nTolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models.\n\n**Limited Data Exposure**\nWe only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk.\n\n**Enterprise-Grade Security**\nBuilt on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions.\n\n**Global Compliance**\nTolto is **ISO 27001 certified**, **GDPR compliant**, and aligned with **HIPAA standards**, ensuring communications remain private and secure.\n\nTolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance.\n\n### Pricing\n\n**USD 10 / agent / month — All Features Included**\nNo hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages.\n\n**Free 14-Day Trial**\nGet started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one.\n\n👉 [Start your free trial](https://app.tolto.ai/sign-up)","raw_installation_instructions":"### 1. Install the App from Zendesk Marketplace\n\n Log in to Zendesk as an **Admin**.\n\nGo to the [Zendesk Marketplace](https://www.zendesk.com/marketplace/), search for **Tolto AI Translation**, and install the app.\n\n### 2. Create Your Tolto Account\n\n Go to [Tolto Sign Up](https://app.tolto.ai/sign-up) and register using your work email.\n\nAfter signing up, you’ll be redirected to the onboarding flow.\n\n### 3. Select Your Tool \u0026 Add Zendesk Subdomain\n\n In the onboarding flow, choose **AI Translation** as your product.\n\n Select **Zendesk** as your connected platform.\n\n Enter your **Zendesk subdomain** (e.g., yourcompany.zendesk.com) to link Tolto with the correct instance.\n\n 💡 **Tip:** Your Zendesk subdomain is the first part of your Zendesk URL.\n\n For example, if your URL is (https://acme.zendesk.com), your subdomain is acme.\n\n### 4. Authorize the Connection\n\n You’ll be redirected to **Zendesk’s authorization page**.\n\n Confirm the requested permissions so Tolto can securely connect and access the resources needed for translation (e.g., messages, tickets, and agent details).\n\n 🔒 **Note:** Tolto only stores basic agent details for access control. 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These reopened tickets create extra work for agents, clutter queues, and distort SLA reporting. Basic triggers or keyword rules can\u0026#39;t reliably automate this process; they risk closing real requests or miss thank you replies in other languages.\u003c/p\u003e\n\n\u003ch2\u003eAI Thank You Autosolve: keep queues clean and reporting accurate\u003c/h2\u003e\n\n\u003cp\u003eAI Thank You Autosolve from Knots spots when a ticket is reopened with nothing more than a thank you. Using advanced AI technology, it understands the context in every supported language and auto-solves tickets that no longer require action. However, if there is any sign of a new request, the ticket stays open! You can also enable an optional AI-generated auto reply,meaning customers receive a polite acknowledgement without creating extra work for your team. With this automation, reopened tickets are auto closed before they affect your SLAs or cause breaches.\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAccurate ticket detection:\u003c/strong\u003e Context-aware AI distinguishes thank you replies from real customer requests, avoiding false closures caused by simple keyword triggers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGlobal language coverage:\u003c/strong\u003e Works across all supported languages with AI-powered detection, supporting international teams without manual rules.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProtect SLA metrics:\u003c/strong\u003e Prevent thank you replies from inflating response times or causing SLA breaches, keeping dashboards clean and reliable.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull transparency:\u003c/strong\u003e Auto-closed tickets are tagged as \u003ccode\u003ethank_you\u003c/code\u003e, making it easy to filter, audit, and track results.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptional AI responses:\u003c/strong\u003e Send a friendly AI-crafted reply before closing, balancing customer acknowledgment with efficiency.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy use AI Thank You Autosolve?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSave agent time:\u003c/strong\u003e Eliminate repetitive manual work so agents can focus on meaningful support tasks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaintain SLA accuracy:\u003c/strong\u003e Stop unnecessary reopenings from skewing metrics, ensuring reports reflect true performance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFocus on real issues:\u003c/strong\u003e Free agents to handle complex tickets that require attention instead of thank you noise.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove customer experience:\u003c/strong\u003e Customers feel acknowledged with an optional AI-generated closing response.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple setup:\u003c/strong\u003e Install in minutes with no triggers or webhooks required — it just works.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall in just a few clicks.\u003c/li\u003e\n\u003cli\u003eConnect it to your Zendesk instance and optionally select your preferred AI model.\u003c/li\u003e\n\u003cli\u003eThank you replies auto close, while real requests stay open.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c/strong\u003e This automation is delivered as a Knots Flow workflow template. This means you get the flexibility of workflows with the simplicity of installing an app – so you can as well think of it as our Thank you App.\u003c/p\u003e\n\n\u003ch3\u003eFAQ\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes this automation support multiple languages?\u003c/strong\u003e\u003cbr\u003e\nYes! AI Thank You Autosolve works with all languages supported by our AI models.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan tickets be closed that need action?\u003c/strong\u003e\u003cbr\u003e\nNo. If the AI detects any sign of a new request, the ticket stays open.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I see which tickets were auto closed?\u003c/strong\u003e\u003cbr\u003e\nYes, all auto-closed tickets are tagged with \u003ccode\u003ethank_you\u003c/code\u003e so you can filter and report on them easily.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDo customers still get acknowledged?\u003c/strong\u003e\u003cbr\u003e\nIf you enable the optional AI response, a polite thank you reply will be sent before the ticket is closed, keeping customers satisfied.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there a free trial?\u003c/strong\u003e\u003cbr\u003e\nYes, every Knots app comes with a 14-day free trial to test risk-free.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs my data secure?\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eYes. No data is stored or used for training, ensuring compliance with GDPR and privacy standards.\u003c/h2\u003e\n\n\u003ch2\u003eReady to prevent reopened tickets and protect your SLAs?\u003c/h2\u003e\n\n\u003cp\u003eStart your free trial and stop thank you replies from reopening tickets today. See how AI Thank You Autosolve saves time, improves reporting, and boosts your team\u0026#39;s productivity.\u003c/p\u003e\n\n\u003cp\u003eDiscover more \u003ca href=\"https://knots.io/zendesk-apps/\"\u003eZendesk apps for automation, data handling \u0026amp; AI\u003c/a\u003e by Knots.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Thank you\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the AI Thank You Autosolve icon to the left after the Settings icon.\u003cbr\u003e\n\u003cstrong\u003eNote\u003c/strong\u003e: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please visit our \u003ca href=\"https://support.knots.io/hc/en-us/categories/13063340659474-Zendesk-Apps?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eFAQ\u003c/a\u003e or contact us at \u003cstrong\u003ezendesk@knots.io\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# AI Thank You Autosolve\n## When thank you replies create more work\nA solved ticket should remain solved, but even a simple thank you reply reopens the case. These reopened tickets create extra work for agents, clutter queues, and distort SLA reporting. Basic triggers or keyword rules can't reliably automate this process; they risk closing real requests or miss thank you replies in other languages.\n## AI Thank You Autosolve: keep queues clean and reporting accurate\nAI Thank You Autosolve from Knots spots when a ticket is reopened with nothing more than a thank you. Using advanced AI technology, it understands the context in every supported language and auto-solves tickets that no longer require action. However, if there is any sign of a new request, the ticket stays open! You can also enable an optional AI-generated auto reply,meaning customers receive a polite acknowledgement without creating extra work for your team. With this automation, reopened tickets are auto closed before they affect your SLAs or cause breaches.\n\n## Key features\n* **Accurate ticket detection:** Context-aware AI distinguishes thank you replies from real customer requests, avoiding false closures caused by simple keyword triggers.\n* **Global language coverage:** Works across all supported languages with AI-powered detection, supporting international teams without manual rules.\n* **Protect SLA metrics:** Prevent thank you replies from inflating response times or causing SLA breaches, keeping dashboards clean and reliable.\n* **Full transparency:** Auto-closed tickets are tagged as `thank_you`, making it easy to filter, audit, and track results.\n* **Optional AI responses:** Send a friendly AI-crafted reply before closing, balancing customer acknowledgment with efficiency.\n\n## Why use AI Thank You Autosolve?\n\n* **Save agent time:** Eliminate repetitive manual work so agents can focus on meaningful support tasks.\n* **Maintain SLA accuracy:** Stop unnecessary reopenings from skewing metrics, ensuring reports reflect true performance.\n* **Focus on real issues:** Free agents to handle complex tickets that require attention instead of thank you noise.\n* **Improve customer experience:** Customers feel acknowledged with an optional AI-generated closing response.\n* **Simple setup:** Install in minutes with no triggers or webhooks required — it just works.\n\n## How it works\n* Install in just a few clicks.\n* Connect it to your Zendesk instance and optionally select your preferred AI model.\n* Thank you replies auto close, while real requests stay open.\n\n**Please note:** This automation is delivered as a Knots Flow workflow template. This means you get the flexibility of workflows with the simplicity of installing an app – so you can as well think of it as our Thank you App.\n\n### FAQ\n**Does this automation support multiple languages?**\nYes! AI Thank You Autosolve works with all languages supported by our AI models.\n\n**Can tickets be closed that need action?**\nNo. If the AI detects any sign of a new request, the ticket stays open.\n\n**Can I see which tickets were auto closed?**\nYes, all auto-closed tickets are tagged with `thank_you` so you can filter and report on them easily.\n\n**Do customers still get acknowledged?**\nIf you enable the optional AI response, a polite thank you reply will be sent before the ticket is closed, keeping customers satisfied.\n\n**Is there a free trial?**\nYes, every Knots app comes with a 14-day free trial to test risk-free.\n\n**Is my data secure?**\nYes. No data is stored or used for training, ensuring compliance with GDPR and privacy standards.\n---\n## Ready to prevent reopened tickets and protect your SLAs?\nStart your free trial and stop thank you replies from reopening tickets today. See how AI Thank You Autosolve saves time, improves reporting, and boosts your team's productivity.\n\nDiscover more [Zendesk apps for automation, data handling \u0026 AI](https://knots.io/zendesk-apps/) by Knots.\n\n[Privacy policy](https://knots.io/privacy-policy/)\n","raw_installation_instructions":"### Install the app\n\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Thank you\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the AI Thank You Autosolve icon to the left after the Settings icon.  \n   **Note**: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n\n### Create an account\n\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\n\n\nIf you have any questions or suggestions regarding this application, please visit our [FAQ](https://support.knots.io/hc/en-us/categories/13063340659474-Zendesk-Apps?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at **zendesk@knots.io**.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1168472.apps.zdusercontent.com/1168472/assets/1763119150-18f95929b99b5b08e0af7436f2274d31/logo-small.png","large_icon":"https://1168472.apps.zdusercontent.com/1168472/assets/1763119150-18f95929b99b5b08e0af7436f2274d31/logo.png","screenshots":["https://1168472.apps.zdusercontent.com/1168472/assets/1763119150-18f95929b99b5b08e0af7436f2274d31/screenshot-0.png","https://1168472.apps.zdusercontent.com/1168472/assets/1763119150-18f95929b99b5b08e0af7436f2274d31/screenshot-1.png","https://1168472.apps.zdusercontent.com/1168472/assets/1763119150-18f95929b99b5b08e0af7436f2274d31/screenshot-2.png"],"installation_count":9},{"id":1169654,"name":"Traceless","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3351910,"app_id":1169654,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-09-30T20:47:27Z","updated_at":"2025-09-30T20:47:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5327,"entity_id":1169654,"app_id":1169654,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-09-30T20:47:28.000Z","updated_at":"2025-09-30T20:47:28.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-09-30T20:47:26Z","updated_at":"2025-11-03T22:21:48Z","terms_conditions_url":null,"app_organization":{"id":7157,"name":"Traceless","email":"support@traceless.com","website":"traceless.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-10-24T17:46:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://traceless.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-03T22:21:46Z","owner_id":269519,"author_name":"Traceless","author_email":"support@traceless.com","author_url":"https://traceless.com","short_description":"Fast Identity Verification and Expiring Secret Links to secure your help desk","long_description":"\u003ch3\u003eTraceless is a communication security platform that protects your team from hackers.\u003c/h3\u003e\n\n\u003cp\u003eWe are a SOC2 certified company that is actively protecting over 8000 businesses. Our system ensures your help desk and customers stay safe from fraud and stolen credentials using a simple intuitive set of tools.\u003c/p\u003e\n\n\u003cp\u003eThis integration is purpose-built for Zendesk teams, providing modern, easy-to-use tools to protect sensitive customer communications. Instead of relying only on email addresses or ticket metadata to confirm identity, Traceless layers in biometric multi-factor authentication (MFA) and expiring, one-time links that work seamlessly inside Zendesk workflows.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRapid on-demand MFA for customers and team members: Support agents can send a secure verification prompt that asks the customer to authenticate using their face, fingerprint, or sms code before sharing sensitive details or making account changes. This ensures the person on the other end is truly the account holder, reducing fraud and social engineering risks.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecure Traceless links: Instead of sending static URLs or files that can be reused or forwarded, Traceless generates time-bound, single-use links that disappear once they\u0026#39;ve served their purpose. This limits data exposure and stops sensitive support communications from lingering in inboxes or being reused maliciously. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrictionless Zendesk integration: Traceless is designed to fit naturally into the agent\u0026#39;s existing Zendesk view, requiring little to no workflow change. Agents simply choose when extra verification is needed, and customers get a fast, mobile-friendly experience that doesn\u0026#39;t require them to install an app. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePeace of mind for helpdesks and enterprises\u003c/h3\u003e\n\n\u003cp\u003eBy making identity verification and secure message delivery native to the helpdesk experience, Traceless helps MSPs, enterprises, and regulated industries meet compliance standards (SOC 2, HIPAA, GDPR) while drastically reducing the risk of account takeover, impersonation, and accidental data leaks.\u003c/p\u003e\n\n\u003cp\u003ehttps://traceless.com\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy and data details:\u003cbr\u003e\n- https://traceless.com/privacy\u003cbr\u003e\n- https://traceless.io/terms \u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eSign up at https://traceless.io/login/auth0?screen_hint=signup\u003c/li\u003e\n\u003cli\u003eNavigate to https://traceless.io/zendesk/connect/\u003c/li\u003e\n\u003cli\u003eEnter in your zendesk subdomain\u003c/li\u003e\n\u003cli\u003eAccept our oauth permissions\u003c/li\u003e\n\u003cli\u003eVerify that app is installed in your tenant in the admin section\u003c/li\u003e\n\u003cli\u003eSend a trace in a zendesk ticket!\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can follow detailed instructions here: https://help.traceless.io\u003c/p\u003e\n","raw_long_description":"### Traceless is a communication security platform that protects your team from hackers.\nWe are a SOC2 certified company that is actively protecting over 8000 businesses. Our system ensures your help desk and customers stay safe from fraud and stolen credentials using a simple intuitive set of tools.\n\nThis integration is purpose-built for Zendesk teams, providing modern, easy-to-use tools to protect sensitive customer communications. Instead of relying only on email addresses or ticket metadata to confirm identity, Traceless layers in biometric multi-factor authentication (MFA) and expiring, one-time links that work seamlessly inside Zendesk workflows.\n\n* Rapid on-demand MFA for customers and team members: Support agents can send a secure verification prompt that asks the customer to authenticate using their face, fingerprint, or sms code before sharing sensitive details or making account changes. This ensures the person on the other end is truly the account holder, reducing fraud and social engineering risks.\n\n* Secure Traceless links: Instead of sending static URLs or files that can be reused or forwarded, Traceless generates time-bound, single-use links that disappear once they've served their purpose. This limits data exposure and stops sensitive support communications from lingering in inboxes or being reused maliciously. \n\n* Frictionless Zendesk integration: Traceless is designed to fit naturally into the agent's existing Zendesk view, requiring little to no workflow change. Agents simply choose when extra verification is needed, and customers get a fast, mobile-friendly experience that doesn't require them to install an app. \n\n### Peace of mind for helpdesks and enterprises\nBy making identity verification and secure message delivery native to the helpdesk experience, Traceless helps MSPs, enterprises, and regulated industries meet compliance standards (SOC 2, HIPAA, GDPR) while drastically reducing the risk of account takeover, impersonation, and accidental data leaks.\n\nhttps://traceless.com\n\nPrivacy policy and data details:\n- https://traceless.com/privacy\n- https://traceless.io/terms \n","raw_installation_instructions":"- Sign up at https://traceless.io/login/auth0?screen_hint=signup\n- Navigate to https://traceless.io/zendesk/connect/\n- Enter in your zendesk subdomain\n- Accept our oauth permissions\n- Verify that app is installed in your tenant in the admin section\n- Send a trace in a zendesk ticket!\n\nYou can follow detailed instructions here: https://help.traceless.io\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1169654.apps.zdusercontent.com/1169654/assets/1761859967-cd5bd78335e49fdc09d3913ca19c4093/logo-small.png","large_icon":"https://1169654.apps.zdusercontent.com/1169654/assets/1761859967-cd5bd78335e49fdc09d3913ca19c4093/logo.png","screenshots":["https://1169654.apps.zdusercontent.com/1169654/assets/1761859967-cd5bd78335e49fdc09d3913ca19c4093/screenshot-0.png","https://1169654.apps.zdusercontent.com/1169654/assets/1761859967-cd5bd78335e49fdc09d3913ca19c4093/screenshot-1.png","https://1169654.apps.zdusercontent.com/1169654/assets/1761859967-cd5bd78335e49fdc09d3913ca19c4093/screenshot-2.png"],"installation_count":5},{"id":1170516,"name":"HTML Embedder","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3354807,"app_id":1170516,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-03T08:20:28Z","updated_at":"2025-10-03T08:20:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5330,"entity_id":1170516,"app_id":1170516,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-03T08:20:29.000Z","updated_at":"2025-10-03T08:20:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-03T08:20:27Z","updated_at":"2025-10-14T17:17:16Z","terms_conditions_url":null,"app_organization":{"id":7130,"name":"CodeForMe","email":"developer@code4me.in","website":"https://code4me.in","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2025-10-14T17:17:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-14T17:16:51Z","owner_id":269519,"author_name":"CodeForMe","author_email":"developer@code4me.in","author_url":"https://code4me.in","short_description":"Render custom HTML content inside Zendesk.","long_description":"\u003cp\u003eHTML Embedder is developed and maintained by \u003cstrong\u003eCodeForMe\u003c/strong\u003e (\u003ca href=\"https://www.code4me.in\"\u003ehttps://www.code4me.in\u003c/a\u003e), a provider of secure and reliable productivity solutions for customer support teams.\u003c/p\u003e\n\n\u003cp\u003eThis app enables Zendesk agents to display configured HTML content securely within the Zendesk interface, reducing context switching and improving workflow efficiency.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Disclosure:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThis app does \u003cstrong\u003enot\u003c/strong\u003e collect, store, or transmit any customer, ticket, or personal data.\u003c/li\u003e\n\u003cli\u003eNo information is shared with third parties.\u003c/li\u003e\n\u003cli\u003eAll HTML content is rendered directly within Zendesk and is never sent to any external servers.\u003c/li\u003e\n\u003cli\u003eWe comply with Zendesk’s app security and data protection guidelines to prevent unauthorized access or misuse.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCodeForMe is committed to protecting your privacy. We do not collect or store any personal information through the HTML Embedder app. All content configured through the app remains within your Zendesk instance and is never transmitted outside your account.\u003c/p\u003e\n\n\u003cp\u003eWe do not use cookies, analytics, or tracking technologies in this app. Any information displayed using HTML Embedder is entirely controlled by the Zendesk administrator who configures the app settings.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions about this policy or wish to request additional information about our privacy practices, please contact us at \u003cstrong\u003edeveloper@code4me.in\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport \u0026amp; Contact:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFor questions, feedback, or technical support, reach out to \u003cstrong\u003edeveloper@code4me.in\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e© 2025 CodeForMe. All rights reserved.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eInstallation Guide:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to start the installation process.\u003c/li\u003e\n\u003cli\u003eYou’ll be redirected to your \u003cstrong\u003eZendesk Admin Center\u003c/strong\u003e (ensure you have admin privileges).\u003c/li\u003e\n\u003cli\u003eIn the app settings, add your custom HTML content as required.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e again to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccessing the App:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your \u003cstrong\u003eZendesk Agent Workspace\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen any ticket.\u003c/li\u003e\n\u003cli\u003eIn the sidebar, you’ll see the \u003cstrong\u003eHTML Embedder\u003c/strong\u003e panel displaying the configured content.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat’s it! The configured HTML will now appear directly within Zendesk, helping your team access important content without leaving the workspace.\u003c/p\u003e\n","raw_long_description":"HTML Embedder is developed and maintained by **CodeForMe** ([https://www.code4me.in](https://www.code4me.in)), a provider of secure and reliable productivity solutions for customer support teams.\n\nThis app enables Zendesk agents to display configured HTML content securely within the Zendesk interface, reducing context switching and improving workflow efficiency.\n\n**Data Privacy \u0026 Disclosure:**\n\n- This app does **not** collect, store, or transmit any customer, ticket, or personal data.\n- No information is shared with third parties.\n- All HTML content is rendered directly within Zendesk and is never sent to any external servers.\n- We comply with Zendesk’s app security and data protection guidelines to prevent unauthorized access or misuse.\n\n**Privacy Policy:**\n\nCodeForMe is committed to protecting your privacy. We do not collect or store any personal information through the HTML Embedder app. All content configured through the app remains within your Zendesk instance and is never transmitted outside your account.\n\nWe do not use cookies, analytics, or tracking technologies in this app. Any information displayed using HTML Embedder is entirely controlled by the Zendesk administrator who configures the app settings.\n\nIf you have any questions about this policy or wish to request additional information about our privacy practices, please contact us at **developer@code4me.in**.\n\n**Support \u0026 Contact:**\n\nFor questions, feedback, or technical support, reach out to **developer@code4me.in**.\n\n© 2025 CodeForMe. All rights reserved.","raw_installation_instructions":"**Installation Guide:**\n\n1. Click **Install** to start the installation process.\n2. You’ll be redirected to your **Zendesk Admin Center** (ensure you have admin privileges).\n3. In the app settings, add your custom HTML content as required.\n4. Click **Install** again to complete setup.\n\n**Accessing the App:**\n\n1. Go to your **Zendesk Agent Workspace**.\n2. Open any ticket.\n3. In the sidebar, you’ll see the **HTML Embedder** panel displaying the configured content.\n\nThat’s it! The configured HTML will now appear directly within Zendesk, helping your team access important content without leaving the workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1170516.apps.zdusercontent.com/1170516/assets/1760415589-3f507ad2327c224cad7c8801ae296a62/logo-small.png","large_icon":"https://1170516.apps.zdusercontent.com/1170516/assets/1760415589-3f507ad2327c224cad7c8801ae296a62/logo.png","screenshots":["https://1170516.apps.zdusercontent.com/1170516/assets/1760415589-3f507ad2327c224cad7c8801ae296a62/screenshot-0.png","https://1170516.apps.zdusercontent.com/1170516/assets/1760415589-3f507ad2327c224cad7c8801ae296a62/screenshot-1.png","https://1170516.apps.zdusercontent.com/1170516/assets/1760415589-3f507ad2327c224cad7c8801ae296a62/screenshot-2.png"],"installation_count":9},{"id":1170557,"name":"Disable Form Change","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3354922,"app_id":1170557,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-03T11:01:30Z","updated_at":"2025-10-03T11:01:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3354917,"app_id":1170557,"name":"excluded_group","kind":"text","required":false,"position":1,"created_at":"2025-10-03T11:01:29Z","updated_at":"2025-10-03T11:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3354918,"app_id":1170557,"name":"excluded_role","kind":"text","required":false,"position":2,"created_at":"2025-10-03T11:01:29Z","updated_at":"2025-10-03T11:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3354919,"app_id":1170557,"name":"excluded_user_tag","kind":"text","required":false,"position":3,"created_at":"2025-10-03T11:01:29Z","updated_at":"2025-10-03T11:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3354920,"app_id":1170557,"name":"enable_tag_whitelist","kind":"checkbox","required":false,"position":4,"created_at":"2025-10-03T11:01:29Z","updated_at":"2025-10-03T11:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3354921,"app_id":1170557,"name":"whitelist_tag","kind":"text","required":false,"position":5,"created_at":"2025-10-03T11:01:29Z","updated_at":"2025-10-03T11:01:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5331,"entity_id":1170557,"app_id":1170557,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-03T11:01:31.000Z","updated_at":"2025-10-03T11:01:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-03T11:01:28Z","updated_at":"2026-06-02T19:47:17Z","terms_conditions_url":null,"app_organization":{"id":4571,"name":"Kundelab AS","email":"support@kundelab.no","website":"https://kundelab.no","country_code":"NO","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-10-13T17:29:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-02T19:47:12Z","owner_id":269519,"author_name":"Kundelab AS","author_email":"ks@kundelab.no","author_url":"https://ks.kundelab.no","short_description":"Lock the ticket form for selected agents.","long_description":"\u003ch1\u003e\u003cstrong\u003eAbout Kundelab AS\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003eKundelab AS is a Zendesk Solution Partner specializing in automation, integrations, and secure app development for the Zendesk platform. We build purpose-driven tools that simplify workflows, strengthen compliance, and help support teams work smarter.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e\u003cstrong\u003eAbout the App\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket Form De-Activator by Kundelab\u003c/strong\u003e helps Zendesk admins control access to the ticket form selector inside the Agent Workspace. It prevents unauthorized or accidental changes to the ticket form, ensuring that only the right users can modify ticket structure.\u003c/p\u003e\n\n\u003cp\u003eWith a simple configuration in Zendesk Admin Center, you can:\u003cbr\u003e\n- Restrict form editing for selected \u003cstrong\u003egroups\u003c/strong\u003e, \u003cstrong\u003eroles\u003c/strong\u003e, or \u003cstrong\u003euser tags\u003c/strong\u003e.\u003cbr\u003e\n- Allow specific agents to edit forms using a \u003cstrong\u003ewhitelist tag override\u003c/strong\u003e.\u003cbr\u003e\n- Show a minimal in-app indicator so agents know when form locking is active.\u003cbr\u003e\n- Automatically support both \u003cstrong\u003elight\u003c/strong\u003e and \u003cstrong\u003edark mode\u003c/strong\u003e themes.\u003c/p\u003e\n\n\u003cp\u003eThis lightweight app is built entirely on the Zendesk App Framework (ZAF) and does not require any external servers, APIs, or data storage. It is designed to be simple, secure, and transparent.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e\u003cstrong\u003eWhy Teams Use It\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrevents form tampering or misconfiguration by new or restricted agents.\u003c/li\u003e\n\u003cli\u003eEnforces ticket form consistency across departments.\u003c/li\u003e\n\u003cli\u003eReduces admin workload by applying simple access logic instead of complex role policies.\u003c/li\u003e\n\u003cli\u003eRuns quietly in the background — no training or onboarding required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e\u003cstrong\u003eData Handling and Privacy\u003c/strong\u003e\u003c/h1\u003e\n\n\u003cp\u003eThe Ticket Form De-Activator app \u003cstrong\u003edoes not collect, transmit, or store any personal or customer data\u003c/strong\u003e. All logic runs locally within the Zendesk interface using the Zendesk App Framework (ZAF). The app only reads the currently logged-in agent’s role, groups, and tags as provided by Zendesk to determine access behavior. No data leaves Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFor more information about Kundelab’s approach to privacy and data protection, please visit our Privacy Policy: \u003ca href=\"https://kundelab.no//en/privacy-policy\"\u003ehttps://kundelab.no/en/privacy-policy\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eVersion:\u003c/strong\u003e 1.0.2\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eDeveloper:\u003c/strong\u003e Kundelab AS\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eWebsite:\u003c/strong\u003e \u003ca href=\"https://kundelab.no\"\u003ehttps://kundelab.no\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e\u003cstrong\u003eHow to install Disable Form Change\u003c/strong\u003e\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eUpload the app via Zendesk Admin Center → Apps \u0026amp; Integrations → Upload App.\u003c/li\u003e\n\u003cli\u003eOpen the app’s settings and configure the fields below.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e\u003cstrong\u003eParameters\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExcluded Groups\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nComma-separated list of group names whose members will have the ticket form locked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExcluded Roles\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nComma-separated list of role names or IDs whose members will have the ticket form locked.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFor standard roles use \u003ccode\u003eadmin\u003c/code\u003e, \u003ccode\u003eagent\u003c/code\u003e, \u003ccode\u003elight_agent\u003c/code\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFor custom roles use their numeric ID (visible in Admin Center → Roles → URL).\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExcluded User Tags\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nComma-separated list of user tags. Agents with any of these tags will have the ticket form locked.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEnable Tag Whitelist\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIf enabled, only agents with the specified whitelist tag(s) can edit the ticket form. This overrides all exclusions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhitelist Tags\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nComma-separated list of tags that allow the agent to edit the ticket form even if they would otherwise be locked.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eFinish Setup\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eUpdate\u003c/strong\u003e to save your changes.\u003c/p\u003e\n\n\u003cp\u003eThe app will now disable the form for all agents that match your restrictions.\u003c/p\u003e\n","raw_long_description":"# **About Kundelab AS**\nKundelab AS is a Zendesk Solution Partner specializing in automation, integrations, and secure app development for the Zendesk platform. We build purpose-driven tools that simplify workflows, strengthen compliance, and help support teams work smarter.\n\n---\n\n# **About the App**\n**Ticket Form De-Activator by Kundelab** helps Zendesk admins control access to the ticket form selector inside the Agent Workspace. It prevents unauthorized or accidental changes to the ticket form, ensuring that only the right users can modify ticket structure.\n\nWith a simple configuration in Zendesk Admin Center, you can:\n- Restrict form editing for selected **groups**, **roles**, or **user tags**.\n- Allow specific agents to edit forms using a **whitelist tag override**.\n- Show a minimal in-app indicator so agents know when form locking is active.\n- Automatically support both **light** and **dark mode** themes.\n\nThis lightweight app is built entirely on the Zendesk App Framework (ZAF) and does not require any external servers, APIs, or data storage. It is designed to be simple, secure, and transparent.\n\n---\n\n# **Why Teams Use It**\n- Prevents form tampering or misconfiguration by new or restricted agents.\n- Enforces ticket form consistency across departments.\n- Reduces admin workload by applying simple access logic instead of complex role policies.\n- Runs quietly in the background — no training or onboarding required.\n\n---\n\n# **Data Handling and Privacy**\nThe Ticket Form De-Activator app **does not collect, transmit, or store any personal or customer data**. All logic runs locally within the Zendesk interface using the Zendesk App Framework (ZAF). The app only reads the currently logged-in agent’s role, groups, and tags as provided by Zendesk to determine access behavior. No data leaves Zendesk.\n\nFor more information about Kundelab’s approach to privacy and data protection, please visit our Privacy Policy: [https://kundelab.no/en/privacy-policy](https://kundelab.no//en/privacy-policy)\n\n---\n\n**Version:** 1.0.2  \n**Developer:** Kundelab AS  \n**Website:** [https://kundelab.no](https://kundelab.no)","raw_installation_instructions":"# **How to install Disable Form Change**\n\n1. Upload the app via Zendesk Admin Center → Apps \u0026 Integrations → Upload App.\n2. Open the app’s settings and configure the fields below.\n\n### **Parameters**\n\n- **Excluded Groups**  \n  Comma-separated list of group names whose members will have the ticket form locked.\n\n- **Excluded Roles**  \n  Comma-separated list of role names or IDs whose members will have the ticket form locked.  \n  - For standard roles use `admin`, `agent`, `light_agent`.  \n  - For custom roles use their numeric ID (visible in Admin Center → Roles → URL).\n\n- **Excluded User Tags**  \n  Comma-separated list of user tags. Agents with any of these tags will have the ticket form locked.\n\n- **Enable Tag Whitelist**  \n  If enabled, only agents with the specified whitelist tag(s) can edit the ticket form. This overrides all exclusions.\n\n- **Whitelist Tags**  \n  Comma-separated list of tags that allow the agent to edit the ticket form even if they would otherwise be locked.\n\n### **Finish Setup**\nClick **Update** to save your changes.\n\nThe app will now disable the form for all agents that match your restrictions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1170557.apps.zdusercontent.com/1170557/assets/1778836208-9a7d62bf004c7c7222056dbbc538eff3/logo-small.png","large_icon":"https://1170557.apps.zdusercontent.com/1170557/assets/1778836208-9a7d62bf004c7c7222056dbbc538eff3/logo.png","screenshots":["https://1170557.apps.zdusercontent.com/1170557/assets/1778836208-9a7d62bf004c7c7222056dbbc538eff3/screenshot-0.png","https://1170557.apps.zdusercontent.com/1170557/assets/1778836208-9a7d62bf004c7c7222056dbbc538eff3/screenshot-1.png","https://1170557.apps.zdusercontent.com/1170557/assets/1778836208-9a7d62bf004c7c7222056dbbc538eff3/screenshot-2.png"],"installation_count":3},{"id":1171425,"name":"What’s On!","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3357130,"app_id":1171425,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-07T02:04:48Z","updated_at":"2025-10-07T02:04:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5365,"entity_id":1171425,"app_id":1171425,"amount":0,"name":"Free","description":"\u003cp\u003eFree of charge\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-23T18:47:18.000Z","updated_at":"2025-10-23T18:47:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5334,"entity_id":1171425,"app_id":1171425,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1SFQ83D4WG1u5SfLYtK0eLtf","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1SFNs7D4WG1u5SfL","cost_id":1569,"cost_type":"CostStripe","active":false,"created_at":"2025-10-07T02:04:49.000Z","updated_at":"2025-10-07T02:04:49.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-07T02:04:47Z","updated_at":"2025-10-23T18:47:19Z","terms_conditions_url":"https://docs.google.com/document/d/1Co5hOsUYngQg3VI9NOvSVEph0bEiP44yQBtBcN0jGa8/view","app_organization":{"id":7182,"name":"What's On","email":"bryan@fleety.com.au","website":null,"country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-10-15T17:12:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-23T18:47:17Z","owner_id":269519,"author_name":"Bryan","author_email":"bryan@fleety.com.au","author_url":"https://www.fleety.com.au","short_description":"Keep your Zendesk team aligned with live internal updates — right inside the ticket sidebar.","long_description":"\u003ch3\u003eKeep your team informed — right inside Zendesk\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s On!\u003c/strong\u003e is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view.\u003c/p\u003e\n\n\u003ch4\u003eHow it works\u003c/h4\u003e\n\n\u003cp\u003eThe app automatically displays selected Help Center articles labeled \u003cstrong\u003e\u0026#39;whats_on\u0026#39;\u003c/strong\u003e, grouping them into dynamic categories:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePinned\u003c/strong\u003e — Key updates or ongoing campaigns that stay visible.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHappening Now\u003c/strong\u003e — Active announcements based on date labels.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpcoming\u003c/strong\u003e — Scheduled events or promotions coming soon.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisibility can be scheduled using labels like \u003ccode\u003ewo_from_YYYYMMDD\u003c/code\u003e and \u003ccode\u003ewo_until_YYYYMMDD\u003c/code\u003e, allowing rich, time-bound content such as inline images and attachments to appear automatically.\u003c/p\u003e\n\n\u003ch4\u003eKey features\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic time zone detection per Zendesk brand\u003c/li\u003e\n\u003cli\u003eInline image and attachment rendering\u003c/li\u003e\n\u003cli\u003eCollapsible, responsive content display\u003c/li\u003e\n\u003cli\u003eZero configuration — works directly with your existing Help Center labels\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eData privacy\u003c/h4\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat\u0026#39;s On!\u003c/strong\u003e reads publicly available Help Center articles from your Zendesk Guide using the Zendesk API. The app does \u003cstrong\u003enot\u003c/strong\u003e collect, transmit, or store any end-user data. All content stays within your Zendesk environment.\u003c/p\u003e\n\n\u003ch4\u003eWhy teams love it\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eShare internal news, incidents, and daily ops updates effortlessly.\u003c/li\u003e\n\u003cli\u003eEliminate Slack pings and scattered announcements.\u003c/li\u003e\n\u003cli\u003eKeep every agent in sync with live, contextual information — right where they work.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app in Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnsure your Help Center has published articles labeled \u003cstrong\u003e\u0026#39;whats_on\u0026#39;\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo schedule visibility, add date labels in your articles (e.g., \u003ccode\u003ewo_from_YYYYMMDD\u003c/code\u003e and \u003ccode\u003ewo_until_YYYYMMDD\u003c/code\u003e).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo pin an article permanently, add the label \u003ccode\u003ewo_pinned\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAny attachments included in the article will be displayed directly in the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the sidebar to see new or updated articles reflected immediately.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Keep your team informed — right inside Zendesk\n\n**What's On!** is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view.\n\n#### How it works\n\nThe app automatically displays selected Help Center articles labeled **'whats_on'**, grouping them into dynamic categories:\n\n- **Pinned** — Key updates or ongoing campaigns that stay visible.\n- **Happening Now** — Active announcements based on date labels.\n- **Upcoming** — Scheduled events or promotions coming soon.\n\nVisibility can be scheduled using labels like `wo_from_YYYYMMDD` and `wo_until_YYYYMMDD`, allowing rich, time-bound content such as inline images and attachments to appear automatically.\n\n#### Key features\n\n- Automatic time zone detection per Zendesk brand\n- Inline image and attachment rendering\n- Collapsible, responsive content display\n- Zero configuration — works directly with your existing Help Center labels\n\n#### Data privacy\n\n**What's On!** reads publicly available Help Center articles from your Zendesk Guide using the Zendesk API. The app does **not** collect, transmit, or store any end-user data. All content stays within your Zendesk environment.\n\n#### Why teams love it\n\n- Share internal news, incidents, and daily ops updates effortlessly.\n- Eliminate Slack pings and scattered announcements.\n- Keep every agent in sync with live, contextual information — right where they work.","raw_installation_instructions":"1. Install the app in Zendesk Support.\n\n2. Ensure your Help Center has published articles labeled **'whats_on'**.\n\n3. To schedule visibility, add date labels in your articles (e.g., `wo_from_YYYYMMDD` and `wo_until_YYYYMMDD`).\n\n4. To pin an article permanently, add the label `wo_pinned`.\n\n5. Any attachments included in the article will be displayed directly in the app.\n\n6. Refresh the sidebar to see new or updated articles reflected immediately.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1171425.apps.zdusercontent.com/1171425/assets/1761172384-872be3df090e2005af25e08dcca50e43/logo-small.png","large_icon":"https://1171425.apps.zdusercontent.com/1171425/assets/1761172384-872be3df090e2005af25e08dcca50e43/logo.png","screenshots":["https://1171425.apps.zdusercontent.com/1171425/assets/1761172384-872be3df090e2005af25e08dcca50e43/screenshot-0.png","https://1171425.apps.zdusercontent.com/1171425/assets/1761172384-872be3df090e2005af25e08dcca50e43/screenshot-1.png","https://1171425.apps.zdusercontent.com/1171425/assets/1761172384-872be3df090e2005af25e08dcca50e43/screenshot-2.png"],"installation_count":18},{"id":1171561,"name":"Zoom Phone By Sandeza","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3358248,"app_id":1171561,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-07T09:10:19Z","updated_at":"2025-10-07T09:10:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5336,"entity_id":1171561,"app_id":1171561,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-07T09:10:20.000Z","updated_at":"2025-10-07T09:10:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-07T09:10:18Z","updated_at":"2025-10-15T17:08:18Z","terms_conditions_url":null,"app_organization":{"id":5026,"name":"Sandeza Inc","email":"connect@sandeza-inc.com","website":"https://www.sandeza.io","country_code":"IN","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-10-15T17:08:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar"],"last_update_time":"2025-10-15T17:07:25Z","owner_id":269519,"author_name":"Arta","author_email":"connect@sandeza-inc.com","author_url":"https://sandeza.ai","short_description":"Sandeza - Zoom Phone Integration for Zendesk","long_description":"\u003ch3\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e  About Us\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eSandeza\u003c/strong\u003e aims to play a key role in the technology revolution transforming global businesses. We are a customer-centric technology solutions company founded by professionals experienced in delivering business-driven outcomes. Leveraging our expertise in cloud, telephony, and data analytics, we help organizations build intelligent communication and support systems that enhance the end-user experience.\u003c/p\u003e\n\n\u003ch3\u003eZoom Phone Widget by Sandeza\u003c/h3\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eSandeza Zoom Phone Widget\u003c/strong\u003e brings seamless integration of Zoom Phone inside Zendesk. It allows support agents to handle calls, view customer data, and manage tickets without leaving Zendesk. This integration ensures a unified workspace where every call and ticket is connected for a complete customer view.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandle \u003cstrong\u003eInbound and Outbound\u003c/strong\u003e Zoom Phone calls directly from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket creation while call\u003c/strong\u003e and logging for every call\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eView contact details\u003c/strong\u003e and related tickets instantly\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd call notes\u003c/strong\u003e and attach them to existing or new tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplified agent workflow\u003c/strong\u003e with no need to switch between Zoom and Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove productivity\u003c/strong\u003e and enhance customer engagement through unified communication\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy integrating Zoom Phone into Zendesk, Sandeza helps teams deliver faster, more contextual, and more efficient customer support experiences.\u003cstrong\u003eThe app securely processes and stores only essential data required for operation, ensuring customer information is protected and never shared with unauthorized parties. For more details,Our Terms and Conditions: https://sandeza.ai/terms-conditions/, please review our Privacy Policy: https://sandeza.ai/privacy-policy\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your \u003cstrong\u003eZoom account\u003c/strong\u003e and ensure your Zoom Phone license is active.\u003c/li\u003e\n\u003cli\u003eIn Zendesk, install the \u003cstrong\u003eSandeza Zoom Phone Widget\u003c/strong\u003e from the Marketplace.\u003c/li\u003e\n\u003cli\u003eDuring installation, enter your \u003cstrong\u003eZoom authentication credentials\u003c/strong\u003e \u003c/li\u003e\n\u003cli\u003eOnce installed, the Zoom Phone widget will appear in the Zendesk Topbar for agents.\u003c/li\u003e\n\u003cli\u003eStart making and receiving Zoom Phone calls, logging interactions, and managing tickets directly within Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eFor detailed setup documentation, visit:\u003c/h3\u003e\n\n\u003cp\u003ehttps://vigneshm31-hash.github.io/Zoom-phone-for-zendesk/#/\u003c/p\u003e\n","raw_long_description":"### **Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing**  About Us\n**Sandeza** aims to play a key role in the technology revolution transforming global businesses. We are a customer-centric technology solutions company founded by professionals experienced in delivering business-driven outcomes. Leveraging our expertise in cloud, telephony, and data analytics, we help organizations build intelligent communication and support systems that enhance the end-user experience.\n\n### Zoom Phone Widget by Sandeza\nThe **Sandeza Zoom Phone Widget** brings seamless integration of Zoom Phone inside Zendesk. It allows support agents to handle calls, view customer data, and manage tickets without leaving Zendesk. This integration ensures a unified workspace where every call and ticket is connected for a complete customer view.\n\n## Features\n- Handle **Inbound and Outbound** Zoom Phone calls directly from Zendesk\n- **Ticket creation while call** and logging for every call\n- **View contact details** and related tickets instantly\n- **Add call notes** and attach them to existing or new tickets\n- **Simplified agent workflow** with no need to switch between Zoom and Zendesk\n- **Improve productivity** and enhance customer engagement through unified communication\n\nBy integrating Zoom Phone into Zendesk, Sandeza helps teams deliver faster, more contextual, and more efficient customer support experiences.**The app securely processes and stores only essential data required for operation, ensuring customer information is protected and never shared with unauthorized parties. For more details,Our Terms and Conditions: https://sandeza.ai/terms-conditions/, please review our Privacy Policy: https://sandeza.ai/privacy-policy**","raw_installation_instructions":"### Installation Steps\n1. Login to your **Zoom account** and ensure your Zoom Phone license is active.\n2. In Zendesk, install the **Sandeza Zoom Phone Widget** from the Marketplace.\n3. During installation, enter your **Zoom authentication credentials** \n4. Once installed, the Zoom Phone widget will appear in the Zendesk Topbar for agents.\n5. Start making and receiving Zoom Phone calls, logging interactions, and managing tickets directly within Zendesk.\n\n### For detailed setup documentation, visit:\nhttps://vigneshm31-hash.github.io/Zoom-phone-for-zendesk/#/","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1171561.apps.zdusercontent.com/1171561/assets/1760519677-d1519c8dd1e8a87fd1de10cd1b5e6fda/logo-small.png","large_icon":"https://1171561.apps.zdusercontent.com/1171561/assets/1760519677-d1519c8dd1e8a87fd1de10cd1b5e6fda/logo.png","screenshots":["https://1171561.apps.zdusercontent.com/1171561/assets/1760519677-d1519c8dd1e8a87fd1de10cd1b5e6fda/screenshot-0.png","https://1171561.apps.zdusercontent.com/1171561/assets/1760519677-d1519c8dd1e8a87fd1de10cd1b5e6fda/screenshot-1.png","https://1171561.apps.zdusercontent.com/1171561/assets/1760519677-d1519c8dd1e8a87fd1de10cd1b5e6fda/screenshot-2.png"],"installation_count":0},{"id":1172913,"name":"Fields Manager","state":"published","version":"1.0.8","framework_version":"2.0","parameters":[{"id":3372509,"app_id":1172913,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-10T07:38:14Z","updated_at":"2025-10-10T07:38:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3372504,"app_id":1172913,"name":"rules1","kind":"hidden","required":false,"position":1,"created_at":"2025-10-10T07:38:13Z","updated_at":"2025-10-10T07:38:13Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3372505,"app_id":1172913,"name":"rules2","kind":"hidden","required":false,"position":2,"created_at":"2025-10-10T07:38:13Z","updated_at":"2025-10-10T07:38:13Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3372506,"app_id":1172913,"name":"rules3","kind":"hidden","required":false,"position":3,"created_at":"2025-10-10T07:38:13Z","updated_at":"2025-10-10T07:38:13Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3372507,"app_id":1172913,"name":"rules4","kind":"hidden","required":false,"position":4,"created_at":"2025-10-10T07:38:13Z","updated_at":"2025-10-10T07:38:13Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3372508,"app_id":1172913,"name":"rules5","kind":"hidden","required":false,"position":5,"created_at":"2025-10-10T07:38:13Z","updated_at":"2025-10-10T07:38:13Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5342,"entity_id":1172913,"app_id":1172913,"amount":0,"name":"Starter","description":"\u003cp\u003e\u003cstrong\u003e1 rule included\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConditions based on ticket and current user\u003c/li\u003e\n\u003cli\u003eActions on ticket fields\u003c/li\u003e\n\u003cli\u003eApply macros\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-10T07:38:15.000Z","updated_at":"2025-10-10T07:38:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5343,"entity_id":1172913,"app_id":1172913,"amount":199,"name":"Pro","description":"\u003cp\u003e\u003cstrong\u003eUnlimited rules\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eConditions based on ticket and current user\u003c/li\u003e\n\u003cli\u003eActions on ticket fields\u003c/li\u003e\n\u003cli\u003eApply macros\u003c/li\u003e\n\u003cli\u003ePriority email support\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1RnahxJYJQakpr6ZUljUVUAT","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Rg5WCJYJQakpr6Z","cost_id":1570,"cost_type":"CostStripe","active":true,"created_at":"2025-10-10T07:38:16.000Z","updated_at":"2025-10-10T07:38:16.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WVPBPXNY46","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-10-10T07:38:12Z","updated_at":"2026-06-05T05:19:26Z","terms_conditions_url":"https://www.beri-app.com/legal/app/terms-of-use","app_organization":{"id":6991,"name":"Beri","email":"contact@beri-app.com","website":"www.beri-app.com","country_code":"FR","stripe_account_id":"acct_1Rg5WCJYJQakpr6Z","state":null},"locations":[3,4,2,7],"date_published":"2025-10-21T18:56:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar","background"],"last_update_time":"2026-06-05T05:19:17Z","owner_id":269519,"author_name":"Beri","author_email":"contact@beri-app.com","author_url":"https://www.beri-app.com","short_description":"Custom rules to automate and control agent-side forms and ticket fields","long_description":"\u003ch2\u003eControl and automate your agent ticket forms\u003c/h2\u003e\n\n\u003cp\u003eDefine simple rules to manage your agent ticket forms and fields. Reduce confusion and enforce business-specific behaviors in your tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://beri-app.com/app-imgs/tfm/demo.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eAvailable actions\u003c/h2\u003e\n\n\u003cp\u003eBased on precise conditions, Fields Manager can do the following:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHide ticket fields\u003c/li\u003e\n\u003cli\u003eDisable ticket fields\u003c/li\u003e\n\u003cli\u003eMake ticket fields mandatory\u003c/li\u003e\n\u003cli\u003eApply macros\u003c/li\u003e\n\u003cli\u003eSet ticket field values\u003c/li\u003e\n\u003cli\u003eUse an external value (e.g. from a custom field in the requester\u0026#39;s profile) to fill a ticket field\u003c/li\u003e\n\u003cli\u003eHide ticket field options\u003c/li\u003e\n\u003cli\u003eDisable ticket field options\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEach rule is made of conditions and actions.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://beri-app.com/a/tfm/actions.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eConditions\u003c/h2\u003e\n\n\u003cp\u003eYou can define when the rule should be applied based on many criteria, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket field values\u003c/li\u003e\n\u003cli\u003eTicket properties (e.g. form, creation date)\u003c/li\u003e\n\u003cli\u003eRequester field values\u003c/li\u003e\n\u003cli\u003eRequester properties (e.g. role, email or external id)\u003c/li\u003e\n\u003cli\u003eTicket organization field values and properties\u003c/li\u003e\n\u003cli\u003eTicket assignee field values and properties\u003c/li\u003e\n\u003cli\u003eCurrent user field values and properties\u003c/li\u003e\n\u003cli\u003eCurrent user organization field values and properties\u003c/li\u003e\n\u003cli\u003eTicket group\u003c/li\u003e\n\u003cli\u003eTicket brand\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMany conditions can be defined, including the comparison of two field values.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://beri-app.com/a/tfm/conditions.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules.\u003c/p\u003e\n\n\u003cp\u003eYou can define complex conditions using \u0026quot;AND\u0026quot; and \u0026quot;OR\u0026quot; logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://beri-app.com/a/tfm/drag-and-drop.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eRule example\u003c/h2\u003e\n\n\u003cp\u003eLet\u0026#39;s imagine the following requirement: you only want assignees and admins to be able to edit a ticket status.\u003cbr\u003e\nIn this case, create a rule like that:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn \u0026quot;When...\u0026quot; block, create a condition like \u0026quot;In the \u0026gt; Current user \u0026gt; The role \u0026gt; Is not equal to \u0026gt; Admin\u0026quot;\u003c/li\u003e\n\u003cli\u003eAdd a new AND condition saying \u0026quot;In the \u0026gt; Ticket assignee \u0026gt; The user itself \u0026gt; Is equal to\u0026quot;\u003c/li\u003e\n\u003cli\u003eClick the \u003cem\u003elink\u003c/em\u003e icon next to the last select field (that says \u0026quot;Use the value of another field instead\u0026quot;). Then, in the dialog, select \u0026quot;In the \u0026gt; Current User \u0026gt; The user itself\u0026quot;, and validate.\u003c/li\u003e\n\u003cli\u003eIn \u0026quot;Then...\u0026quot; block, create an action saying \u0026quot;For field... \u0026gt; Status (System) \u0026gt; Set state to \u0026gt; Disabled\u0026quot;\u003c/li\u003e\n\u003cli\u003eSave and enable the rule\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNow, only admins and agents assigned to the ticket will be able to edit its status.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://beri-app.com/a/tfm/rule-example.gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and security\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour privacy is very important to us\u003c/strong\u003e. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the instructions.\u003c/p\u003e\n\n\u003cp\u003eTo use the application, open the \u003cstrong\u003eFields Manager\u003c/strong\u003e application page in the Zendesk Support navigation bar.\u003c/p\u003e\n\n\u003cp\u003eThen, you\u0026#39;ll be guided by a tutorial explaining how to create your first rule.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:contact@beri-app.com\"\u003econtact@beri-app.com\u003c/a\u003e if you have any trouble.\u003c/p\u003e\n","raw_long_description":"## Control and automate your agent ticket forms\n\nDefine simple rules to manage your agent ticket forms and fields. Reduce confusion and enforce business-specific behaviors in your tickets.\n\n![](https://beri-app.com/app-imgs/tfm/demo.gif)\n\n## Available actions\n\nBased on precise conditions, Fields Manager can do the following:\n\n- Hide ticket fields\n- Disable ticket fields\n- Make ticket fields mandatory\n- Apply macros\n- Set ticket field values\n- Use an external value (e.g. from a custom field in the requester's profile) to fill a ticket field\n- Hide ticket field options\n- Disable ticket field options\n\nEach rule is made of conditions and actions.\n\n![](https://beri-app.com/a/tfm/actions.gif)\n\n## Conditions\n\nYou can define when the rule should be applied based on many criteria, including:\n\n- Ticket field values\n- Ticket properties (e.g. form, creation date)\n- Requester field values\n- Requester properties (e.g. role, email or external id)\n- Ticket organization field values and properties\n- Ticket assignee field values and properties\n- Current user field values and properties\n- Current user organization field values and properties\n- Ticket group\n- Ticket brand\n\nMany conditions can be defined, including the comparison of two field values.\n\n![](https://beri-app.com/a/tfm/conditions.png)\n\nThe smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules.\n\nYou can define complex conditions using \"AND\" and \"OR\" logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop.\n\n![](https://beri-app.com/a/tfm/drag-and-drop.gif)\n\n## Rule example\n\nLet's imagine the following requirement: you only want assignees and admins to be able to edit a ticket status.\nIn this case, create a rule like that:\n\n1. In \"When...\" block, create a condition like \"In the \u003e Current user \u003e The role \u003e Is not equal to \u003e Admin\"\n2. Add a new AND condition saying \"In the \u003e Ticket assignee \u003e The user itself \u003e Is equal to\"\n3. Click the _link_ icon next to the last select field (that says \"Use the value of another field instead\"). Then, in the dialog, select \"In the \u003e Current User \u003e The user itself\", and validate.\n4. In \"Then...\" block, create an action saying \"For field... \u003e Status (System) \u003e Set state to \u003e Disabled\"\n5. Save and enable the rule\n\nNow, only admins and agents assigned to the ticket will be able to edit its status.\n\n![](https://beri-app.com/a/tfm/rule-example.gif)\n\n## Data Privacy and security\n\n**Your privacy is very important to us**. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties.\n","raw_installation_instructions":"Click **Install** and follow the instructions.\n\nTo use the application, open the **Fields Manager** application page in the Zendesk Support navigation bar.\n\nThen, you'll be guided by a tutorial explaining how to create your first rule.\n\nPlease contact [contact@beri-app.com](mailto:contact@beri-app.com) if you have any trouble.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1172913.apps.zdusercontent.com/1172913/assets/1780561883-23d8cc664746dc7749fd3c01cc24dc3e/logo-small.png","large_icon":"https://1172913.apps.zdusercontent.com/1172913/assets/1780561883-23d8cc664746dc7749fd3c01cc24dc3e/logo.png","screenshots":["https://1172913.apps.zdusercontent.com/1172913/assets/1780561883-23d8cc664746dc7749fd3c01cc24dc3e/screenshot-0.png","https://1172913.apps.zdusercontent.com/1172913/assets/1780561883-23d8cc664746dc7749fd3c01cc24dc3e/screenshot-1.png","https://1172913.apps.zdusercontent.com/1172913/assets/1780561883-23d8cc664746dc7749fd3c01cc24dc3e/screenshot-2.png"],"installation_count":15},{"id":1173269,"name":"Zaplay","state":"published","version":"1.4","framework_version":"2.0","parameters":[{"id":3373429,"app_id":1173269,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-10T23:45:05Z","updated_at":"2025-10-10T23:45:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3373428,"app_id":1173269,"name":"zaplayKey","kind":"text","required":true,"position":1,"created_at":"2025-10-10T23:45:04Z","updated_at":"2025-11-17T21:02:11Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5345,"entity_id":1173269,"app_id":1173269,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-10T23:45:06.000Z","updated_at":"2025-10-10T23:45:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"pt-BR","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-10T23:45:03Z","updated_at":"2026-02-13T18:57:08Z","terms_conditions_url":null,"app_organization":{"id":7173,"name":"Clever Development","email":"support@cleverdevelopment.io","website":"https://cleverdevelopment.io/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,10,2],"date_published":"2025-11-18T00:07:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zaplay.app"},"location_names":["ticket_sidebar","ticket_editor","nav_bar"],"last_update_time":"2026-02-13T18:57:04Z","owner_id":269519,"author_name":"Clever Development","author_email":"contact@cleverdevelopment.io","author_url":"https://zaplay.app/","short_description":"Send and receive WhatsApp voice messages with AI transcription and summaries in Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zaplay.app/assets/Header.png\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003cp\u003eZaplay integrates \u003cstrong\u003eWhatsApp Business\u003c/strong\u003e with \u003cstrong\u003eZendesk\u003c/strong\u003e to \u003cstrong\u003erecord, play, and transcribe\u003c/strong\u003e voice messages with AI. It also creates \u003cstrong\u003emessages summaries\u003c/strong\u003e, automatically \u003cstrong\u003eadd internal notes\u003c/strong\u003e, and \u003cstrong\u003etranslate audio messages\u003c/strong\u003e to boost productivity, speed, and quality.  \u003c/p\u003e\n\n\u003ch2\u003eListen and send voice messages in the agent area\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eZaplay enables your agent to Record, send and listen voice messages\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatic (AI) \u003cstrong\u003etranscription\u003c/strong\u003e of received and sent audio\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSee the transcription result on sidebar app or with internal notes\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zaplay.app/assets/GIF1-2-Marketplace.gif\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eConvert your voice into text\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSpeech to text on the fly\u003c/strong\u003e for quick responses\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdjust your message inside the ticket editor before sending\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zaplay.app/assets/GIF3.gif\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eCustomize the app as you want\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eChoose your language\u003c/strong\u003e (English, Spanish or Portuguese)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eToggle the features\u003c/strong\u003e for the all Zendesk instance\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the font size, theme, playback speed and more...\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zaplay.app/assets/GIF4.gif\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003eAvailable on dark mode!\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zaplay.app/assets/GIF%205.gif\" alt=\"\"\u003e  \u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://zaplay.app\"\u003eSee the details on our website\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePrivacy\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://zaplay.app/privacy-policy\"\u003eClick here to read our full privacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eZaplay installation step by step:\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install in the top-right corner of the app page in the Marketplace. \u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account where you want to install it and confirm Install again. \u003c/li\u003e\n\u003cli\u003eComplete your registration to obtain your \u003cstrong\u003eZaplay Key\u003c/strong\u003e \u003ca href=\"https://zaplay.app\"\u003eClick here\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003eIn the app configuration modal, enter your Zaplay Key and confirm. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us by \u003ca href=\"mailto:support@cleverdevelopment.app\"\u003eemail\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**  \n\n![](https://zaplay.app/assets/Header.png)  \n\nZaplay integrates **WhatsApp Business** with **Zendesk** to **record, play, and transcribe** voice messages with AI. It also creates **messages summaries**, automatically **add internal notes**, and **translate audio messages** to boost productivity, speed, and quality.  \n\n## Listen and send voice messages in the agent area  \n\n- Zaplay enables your agent to Record, send and listen voice messages  \n- Automatic (AI) **transcription** of received and sent audio  \n- See the transcription result on sidebar app or with internal notes  \n\n![](https://zaplay.app/assets/GIF1-2-Marketplace.gif)  \n\n## Convert your voice into text  \n\n- **Speech to text on the fly** for quick responses  \n- Adjust your message inside the ticket editor before sending  \n\n![](https://zaplay.app/assets/GIF3.gif)  \n\n## Customize the app as you want  \n\n- **Choose your language** (English, Spanish or Portuguese)  \n- **Toggle the features** for the all Zendesk instance  \n- Select the font size, theme, playback speed and more...  \n\n![](https://zaplay.app/assets/GIF4.gif)  \n\n## Available on dark mode!  \n\n![](https://zaplay.app/assets/GIF%205.gif)  \n\n## Pricing  \n\n- [See the details on our website](https://zaplay.app)  \n\n## Privacy  \n\n[Click here to read our full privacy policy](https://zaplay.app/privacy-policy)","raw_installation_instructions":"**Zaplay installation step by step:** \n\n1. Click Install in the top-right corner of the app page in the Marketplace. \n2. Select the Zendesk account where you want to install it and confirm Install again. \n3. Complete your registration to obtain your **Zaplay Key** [Click here](https://zaplay.app) \n4. In the app configuration modal, enter your Zaplay Key and confirm. \n\n**Need help?** Contact us by [email](mailto:support@cleverdevelopment.app)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1173269.apps.zdusercontent.com/1173269/assets/1770046944-6af9b0d245e64bf2bf0abecc858b9069/logo-small.png","large_icon":"https://1173269.apps.zdusercontent.com/1173269/assets/1770046944-6af9b0d245e64bf2bf0abecc858b9069/logo.png","screenshots":["https://1173269.apps.zdusercontent.com/1173269/assets/1770046944-6af9b0d245e64bf2bf0abecc858b9069/screenshot-0.png","https://1173269.apps.zdusercontent.com/1173269/assets/1770046944-6af9b0d245e64bf2bf0abecc858b9069/screenshot-1.png","https://1173269.apps.zdusercontent.com/1173269/assets/1770046944-6af9b0d245e64bf2bf0abecc858b9069/screenshot-2.png"],"installation_count":16},{"id":1174527,"name":"Power Actions","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3377450,"app_id":1174527,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-15T05:30:17Z","updated_at":"2025-10-15T05:30:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3391788,"app_id":1174527,"name":"open_in_support","kind":"checkbox","required":false,"position":1,"created_at":"2025-10-27T03:37:07Z","updated_at":"2025-10-27T03:37:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5352,"entity_id":1174527,"app_id":1174527,"amount":5000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SINGsAZDoXLnkLxRTRG1Frh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1574,"cost_type":"CostStripe","active":true,"created_at":"2025-10-15T05:30:19.000Z","updated_at":"2025-10-15T05:30:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-10-15T05:30:16Z","updated_at":"2026-03-16T20:37:17Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,3],"date_published":"2025-10-22T17:45:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","ticket_sidebar"],"last_update_time":"2026-03-16T20:37:13Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Instantly apply macros that allow any type of change","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eMore powerful \u0026amp; reliable actions for your tickets.\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003ePower Actions\u003c/strong\u003e extends Zendesk, letting you perform actions that triggers and automations can not natively do. From setting the “From” email address and adding CCs to updating lookup fields, Power Actions gives you flexibility to build more powerful workflows.\u003c/p\u003e\n\n\u003cp\u003eManually apply sets of actions to tickets from the apps panel, similar to how you would apply Zendesk macros. Or, build them into your workflows to run automatically at exactly the right moment.\u003c/p\u003e\n\n\u003cp\u003eForget fragile and complex webhook setups — Power Actions provides a simple, no-code alternative that ensures every update is successful. With smart delivery handling behind the scenes, your actions always go through — giving you total confidence in your Zendesk workflows.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/power-actions?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=power_actions_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/power_actions_for_zendesk_video.png\" alt=\"Play Power Actions video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eQuick access\u003c/strong\u003e – Select and apply Power Action directly from the right-hand ticket apps pane.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomate actions\u003c/strong\u003e - Automatically apply any action with any trigger or automation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLiquid markup compatible\u003c/strong\u003e - Use Zendesk placeholders \u0026amp; liquid functionality, to populate ticket fields.\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBuilt for reliability\u003c/strong\u003e - More dependable than webhooks, with built-in delivery handling to ensure updates always land.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDo things that triggers \u0026amp; automations can\u0026#39;t: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet the \u003cstrong\u003e“From”\u003c/strong\u003e email address\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd or remove \u003cstrong\u003eCCs\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSet the \u003cstrong\u003erequester\u003c/strong\u003e and \u003cstrong\u003eorganization\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eDefine \u003cstrong\u003ecomment authors\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUpdate \u003cstrong\u003esingle-line\u003c/strong\u003e and \u003cstrong\u003emulti-line\u003c/strong\u003e text fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePopulate \u003cstrong\u003enumber\u003c/strong\u003e and \u003cstrong\u003edate\u003c/strong\u003e fields\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eModify \u003cstrong\u003emulti-select dropdowns\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWork with \u003cstrong\u003elookup fields\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# More powerful \u0026 reliable actions for your tickets. \n\n**Power Actions** extends Zendesk, letting you perform actions that triggers and automations can not natively do. From setting the “From” email address and adding CCs to updating lookup fields, Power Actions gives you flexibility to build more powerful workflows.\n\nManually apply sets of actions to tickets from the apps panel, similar to how you would apply Zendesk macros. Or, build them into your workflows to run automatically at exactly the right moment.\n\nForget fragile and complex webhook setups — Power Actions provides a simple, no-code alternative that ensures every update is successful. With smart delivery handling behind the scenes, your actions always go through — giving you total confidence in your Zendesk workflows.\n\n[![Play Power Actions video](https://data.sweethawk.com/video_images/power_actions_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/power-actions?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=power_actions_app\u0026utm_content=video_button)\n\n# Features\n\n* **Quick access** – Select and apply Power Action directly from the right-hand ticket apps pane.\n* **Automate actions** - Automatically apply any action with any trigger or automation.\n* **Liquid markup compatible** - Use Zendesk placeholders \u0026 liquid functionality, to populate ticket fields.\n* **Built for reliability** - More dependable than webhooks, with built-in delivery handling to ensure updates always land.\n\n* Do things that triggers \u0026 automations can't: \n  * Set the **“From”** email address  \n  * Add or remove **CCs**  \n  * Set the **requester** and **organization**  \n  * Define **comment authors**  \n  * Update **single-line** and **multi-line** text fields  \n  * Populate **number** and **date** fields  \n  * Modify **multi-select dropdowns**  \n  * Work with **lookup fields**\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1174527.apps.zdusercontent.com/1174527/assets/1772330748-62bab1525419bb2bf718f2ed2dc6942b/logo-small.png","large_icon":"https://1174527.apps.zdusercontent.com/1174527/assets/1772330748-62bab1525419bb2bf718f2ed2dc6942b/logo.png","screenshots":["https://1174527.apps.zdusercontent.com/1174527/assets/1772330748-62bab1525419bb2bf718f2ed2dc6942b/screenshot-0.png","https://1174527.apps.zdusercontent.com/1174527/assets/1772330748-62bab1525419bb2bf718f2ed2dc6942b/screenshot-1.png","https://1174527.apps.zdusercontent.com/1174527/assets/1772330748-62bab1525419bb2bf718f2ed2dc6942b/screenshot-2.png"],"installation_count":107},{"id":1174528,"name":"Broadcast","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3377451,"app_id":1174528,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-15T05:31:15Z","updated_at":"2025-10-15T05:31:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3391789,"app_id":1174528,"name":"open_in_support","kind":"checkbox","required":false,"position":1,"created_at":"2025-10-27T03:37:19Z","updated_at":"2025-10-27T03:37:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5463,"entity_id":1174528,"app_id":1174528,"amount":100,"name":"12 Dec 2025","description":"\u003cp\u003e.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1ScvPVAZDoXLnkLxuF9qyPDU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1595,"cost_type":"CostStripe","active":true,"created_at":"2025-12-12T17:15:02.000Z","updated_at":"2025-12-12T17:15:02.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5353,"entity_id":1174528,"app_id":1174528,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1SINHTAZDoXLnkLxa6mqgc6O","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1IGbOTAZDoXLnkLx","cost_id":1575,"cost_type":"CostStripe","active":false,"created_at":"2025-10-15T05:31:17.000Z","updated_at":"2025-10-15T05:31:17.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-10-15T05:31:14Z","updated_at":"2026-03-16T20:37:24Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":"acct_1IGbOTAZDoXLnkLx","state":"published"},"locations":[7,2,1],"date_published":"2025-10-22T17:45:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar","top_bar"],"last_update_time":"2026-03-16T20:37:19Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Send messages directly to agents and track who's seen them","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eCommunicate instantly with Broadcast for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eKeep your entire support team in sync - instantly!  \u003c/p\u003e\n\n\u003cp\u003eSweetHawk’s \u003cstrong\u003eBroadcast app\u003c/strong\u003e lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.  \u003c/p\u003e\n\n\u003cp\u003eDesigned for clarity and speed,  to ensure your team never misses critical information while working on tickets.  \u003c/p\u003e\n\n\u003cp\u003eTrack message engagement in real time to know who’s up to date and who still needs to see your announcement.  \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/broadcast?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=broadcast_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/boradcast_for_zendesk_video.png\" alt=\"Play Broadcast video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant in-Zendesk notifications\u003c/strong\u003e – send announcements that appear directly inside the Zendesk interface.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet priority for each message\u003c/strong\u003e - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTargeted or global messages\u003c/strong\u003e – broadcast to specific agents or your entire team.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrack engagement\u003c/strong\u003e – see who’s viewed or acknowledged each broadcast message.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Communicate instantly with Broadcast for Zendesk #\r\n\r\nKeep your entire support team in sync - instantly!  \r\n\r\nSweetHawk’s **Broadcast app** lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.  \r\n\r\nDesigned for clarity and speed,  to ensure your team never misses critical information while working on tickets.  \r\n\r\nTrack message engagement in real time to know who’s up to date and who still needs to see your announcement.  \r\n\r\n[![Play Broadcast video](https://data.sweethawk.com/video_images/boradcast_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/broadcast?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=broadcast_app\u0026utm_content=video_button)\r\n\r\n# Features #\r\n\r\n* **Instant in-Zendesk notifications** – send announcements that appear directly inside the Zendesk interface.\r\n* **Set priority for each message** - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.\r\n* **Targeted or global messages** – broadcast to specific agents or your entire team.  \r\n* **Track engagement** – see who’s viewed or acknowledged each broadcast message.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1174528.apps.zdusercontent.com/1174528/assets/1772330721-eee82ecaf94f967dc474f89e8203b1f2/logo-small.png","large_icon":"https://1174528.apps.zdusercontent.com/1174528/assets/1772330721-eee82ecaf94f967dc474f89e8203b1f2/logo.png","screenshots":["https://1174528.apps.zdusercontent.com/1174528/assets/1772330721-eee82ecaf94f967dc474f89e8203b1f2/screenshot-0.png","https://1174528.apps.zdusercontent.com/1174528/assets/1772330721-eee82ecaf94f967dc474f89e8203b1f2/screenshot-1.png","https://1174528.apps.zdusercontent.com/1174528/assets/1772330721-eee82ecaf94f967dc474f89e8203b1f2/screenshot-2.png"],"installation_count":62},{"id":1174798,"name":"Reviewflowz","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-15T16:33:15Z","updated_at":"2025-11-04T18:53:28Z","terms_conditions_url":null,"app_organization":{"id":7200,"name":"Reviewflowz","email":"hello@reviewflowz.com","website":"https://www.reviewflowz.com","country_code":"FR","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-11-04T18:53:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.reviewflowz.com/pricing"},"location_names":[],"last_update_time":"2025-10-29T18:28:00Z","owner_id":269519,"author_name":"Reviewflowz","author_email":"hello@reviewflowz.com","author_url":"https://www.reviewflowz.com","short_description":"Online review monitoring","long_description":"\u003cp\u003eReviewflowz is an AI-powered review management solution designed for customer-obsessed companies.\u003c/p\u003e\n\n\u003cp\u003eThe application pulls and aggregates reviews from every review platform on the market, and allows you to reply directly with AI suggestions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat This Integration Does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Reviewflowz integration for Zendesk automatically creates tickets whenever you receive a new review, keeping your entire team informed in real-time. Filter reviews by platform, rating, or sentiment to route tickets exactly where they need to go. Leverage AI review tagging to categorize incoming reviews before they reach Zendesk, and use AI reply suggestions to craft professional responses faster. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling \u0026amp; Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you connect Reviewflowz to Zendesk, we receive and process review content and metadata needed to create and manage tickets. This data is processed in accordance with our Privacy Policy (https://www.reviewflowz.com/privacy-policy-tos) and is:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStored securely and retained only as long as necessary for the integration to function\u003c/li\u003e\n\u003cli\u003eNever shared with third parties except as required by law\u003c/li\u003e\n\u003cli\u003eProtected by standard security measures\u003c/li\u003e\n\u003cli\u003eSubject to your data access and deletion rights outlined in our Privacy Policy\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor questions about how your data is handled, contact hello@reviewflowz.com. Review our full Privacy Policy and Terms of Service at https://www.reviewflowz.com/privacy-policy-tos.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1: Create Your Reviewflowz Account \u0026amp; Connect Review Sources\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIf you don\u0026#39;t already have one, sign up at reviewflowz.com. Then, connect the review sources you want to track by clicking \u003cstrong\u003e+ New review source\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eYou can search for your review profiles manually across any platform (Google My Business, Trustpilot, TripAdvisor, etc.), or connect multiple Google locations at once through our Google My Business integration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Create Your Zendesk Automation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOnce you have review sources connected, go to \u003cstrong\u003eAutomations\u003c/strong\u003e and select \u003cstrong\u003eZendesk\u003c/strong\u003e as your destination.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll be prompted to authenticate with Zendesk—select your workspace and authorize Reviewflowz to create tickets on your behalf.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Configure Your Settings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCustomize how reviews become tickets:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFilters\u003c/strong\u003e: Choose to send all reviews, or filter for positive/negative sentiment, specific platforms, or minimum ratings\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTranslation\u003c/strong\u003e: Auto-translate all new reviews to your preferred language, or keep originals and translate as needed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReview Profiles\u003c/strong\u003e: Select which review sources feed into this automation—all of them or just a few\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4: Activate \u0026amp; Test\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eSave \u0026amp; Activate\u003c/strong\u003e to turn on your automation. Reviewflowz will send your latest review to Zendesk so you can confirm everything is working.\u003c/p\u003e\n\n\u003cp\u003eOnce you see that test ticket in Zendesk, you\u0026#39;re all set! New reviews matching your filters will automatically become tickets going forward.\u003c/p\u003e\n","raw_long_description":"Reviewflowz is an AI-powered review management solution designed for customer-obsessed companies.\n\nThe application pulls and aggregates reviews from every review platform on the market, and allows you to reply directly with AI suggestions.\n\n**What This Integration Does**\n\nThe Reviewflowz integration for Zendesk automatically creates tickets whenever you receive a new review, keeping your entire team informed in real-time. Filter reviews by platform, rating, or sentiment to route tickets exactly where they need to go. Leverage AI review tagging to categorize incoming reviews before they reach Zendesk, and use AI reply suggestions to craft professional responses faster. \n\n**Data Handling \u0026 Privacy**\n\nWhen you connect Reviewflowz to Zendesk, we receive and process review content and metadata needed to create and manage tickets. This data is processed in accordance with our Privacy Policy (https://www.reviewflowz.com/privacy-policy-tos) and is:\n\n- Stored securely and retained only as long as necessary for the integration to function\n- Never shared with third parties except as required by law\n- Protected by standard security measures\n- Subject to your data access and deletion rights outlined in our Privacy Policy\n\nFor questions about how your data is handled, contact hello@reviewflowz.com. Review our full Privacy Policy and Terms of Service at https://www.reviewflowz.com/privacy-policy-tos.","raw_installation_instructions":"**Step 1: Create Your Reviewflowz Account \u0026 Connect Review Sources**\n\nIf you don't already have one, sign up at reviewflowz.com. Then, connect the review sources you want to track by clicking **+ New review source**.\n\nYou can search for your review profiles manually across any platform (Google My Business, Trustpilot, TripAdvisor, etc.), or connect multiple Google locations at once through our Google My Business integration.\n\n**Step 2: Create Your Zendesk Automation**\n\nOnce you have review sources connected, go to **Automations** and select **Zendesk** as your destination.\n\nYou'll be prompted to authenticate with Zendesk—select your workspace and authorize Reviewflowz to create tickets on your behalf.\n\n**Step 3: Configure Your Settings**\n\nCustomize how reviews become tickets:\n\n- **Filters**: Choose to send all reviews, or filter for positive/negative sentiment, specific platforms, or minimum ratings\n- **Translation**: Auto-translate all new reviews to your preferred language, or keep originals and translate as needed\n- **Review Profiles**: Select which review sources feed into this automation—all of them or just a few\n\n**Step 4: Activate \u0026 Test**\n\nClick **Save \u0026 Activate** to turn on your automation. Reviewflowz will send your latest review to Zendesk so you can confirm everything is working.\n\nOnce you see that test ticket in Zendesk, you're all set! New reviews matching your filters will automatically become tickets going forward.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1174798.apps.zdusercontent.com/1174798/assets/1761662972-5937627519060064135c3258756cbf3b/logo-small.png","large_icon":"https://1174798.apps.zdusercontent.com/1174798/assets/1761662972-5937627519060064135c3258756cbf3b/logo.png","screenshots":["https://1174798.apps.zdusercontent.com/1174798/assets/1761662972-5937627519060064135c3258756cbf3b/screenshot-0.png","https://1174798.apps.zdusercontent.com/1174798/assets/1761662972-5937627519060064135c3258756cbf3b/screenshot-1.png","https://1174798.apps.zdusercontent.com/1174798/assets/1761662972-5937627519060064135c3258756cbf3b/screenshot-2.png"],"installation_count":0},{"id":1175676,"name":"AI Tagging and Field Filling","state":"published","version":"2.0.4","framework_version":"2.0","parameters":[{"id":3380770,"app_id":1175676,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-17T14:14:32Z","updated_at":"2025-10-17T14:14:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3380769,"app_id":1175676,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-10-17T14:14:32Z","updated_at":"2026-08-26T04:06:10Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5354,"entity_id":1175676,"app_id":1175676,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-17T14:14:33.000Z","updated_at":"2025-10-17T14:14:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":16,"average":5,"count":{"5":15,"1":1,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-17T14:14:31Z","updated_at":"2026-09-22T00:44:06Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2025-10-30T21:57:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pluno.ai/pricing-pluno-zendesk"},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-09-22T00:44:03Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"AI ticket field automation — auto-tag and populate any field.","long_description":"\u003cp\u003e\u003cstrong\u003eFill every ticket field - accurately, instantly, and under admin control.\u003c/strong\u003e\u003cbr\u003e\nSOC 2 Type II certified\u003c/p\u003e\n\n\u003ch2\u003eWhy teams use it\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAccuracy you can trust:\u003c/strong\u003e Learns from past tickets \u0026amp; your instructions, using the latest AI models.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdmin-grade control:\u003c/strong\u003e Specify which fields to auto-fill and control behaviour with custom instructions for each field.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpeed \u0026amp; consistency:\u003c/strong\u003e Faster first action, clean taxonomy, and fewer QA fixes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnterprise readiness:\u003c/strong\u003e SOC 2 Type II certified, scoped permissions, and audit logs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect\u003c/strong\u003e your Zendesk instance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet up\u003c/strong\u003e the fields you want to auto-fill.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReady\u003c/strong\u003e to populate fields automatically or with one click from the ticket sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhat’s included\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAuto-tagging and field population (tags, type, custom dropdowns, multi-selects)\u003c/li\u003e\n\u003cli\u003eTrained based on your past tickets and instructions\u003c/li\u003e\n\u003cli\u003eConfigure which fields are auto-filled and how to fill them\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eTiered plans based on usage. All features included in every plan — pick the tier that matches your volume. Start with the 14-day free trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing-pluno-zendesk\u003c/p\u003e\n\n\u003ch2\u003eFAQ (highlights)\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWill it change our taxonomy?\u003c/strong\u003e No - Fields are filled using your existing values and tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat about accuracy?\u003c/strong\u003e Fields are filled based on past tickets and your instructions, and only auto-applied if confident.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom fields?\u003c/strong\u003e Yes - Works with any field including dropdowns, multi-selects, and custom fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSetup time?\u003c/strong\u003e ~10 minutes - Connect, set up fields, and provide instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eSOC 2 Type II certified; scoped permissions only; documented retention.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eData used solely to provide the feature; no third-party resale.\u003c/li\u003e\n\u003cli\u003eRead our \u003ca href=\"https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21\"\u003esecurity and data protection policies\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach us via our \u003ca href=\"https://pluno.ai/\"\u003ewebsite\u003c/a\u003e, or \u003ca href=\"mailto:support@pluno.ai\"\u003eemail\u003c/a\u003e - your call\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast response times\u003c/strong\u003e: within a few hours\u003c/li\u003e\n\u003cli\u003eOnboarding help is available\u003c/li\u003e\n\u003cli\u003eWeekly feature updates and improvements\u003c/li\u003e\n\u003cli\u003eFollow our \u003ca href=\"https://pluno.ai/changelog\"\u003echangelog\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1175676\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Fill every ticket field - accurately, instantly, and under admin control.**\nSOC 2 Type II certified\n\n## Why teams use it\n- **Accuracy you can trust:** Learns from past tickets \u0026 your instructions, using the latest AI models.\n- **Admin-grade control:** Specify which fields to auto-fill and control behaviour with custom instructions for each field.\n- **Speed \u0026 consistency:** Faster first action, clean taxonomy, and fewer QA fixes.\n- **Enterprise readiness:** SOC 2 Type II certified, scoped permissions, and audit logs.\n\n![1.png](https://shorturl.at/x3VQi)\n\n## How it works\n1. **Connect** your Zendesk instance.\n2. **Set up** the fields you want to auto-fill.\n3. **Ready** to populate fields automatically or with one click from the ticket sidebar.\n\n\n## What’s included\n- Auto-tagging and field population (tags, type, custom dropdowns, multi-selects)\n- Trained based on your past tickets and instructions\n- Configure which fields are auto-filled and how to fill them\n\n\n## Pricing\nTiered plans based on usage. All features included in every plan — pick the tier that matches your volume. Start with the 14-day free trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing-pluno-zendesk\n\n## FAQ (highlights)\n- **Will it change our taxonomy?** No - Fields are filled using your existing values and tags.\n- **What about accuracy?** Fields are filled based on past tickets and your instructions, and only auto-applied if confident.\n- **Custom fields?** Yes - Works with any field including dropdowns, multi-selects, and custom fields.\n- **Setup time?** ~10 minutes - Connect, set up fields, and provide instructions.\n\n\n#### **Security \u0026 Compliance**\n- SOC 2 Type II certified; scoped permissions only; documented retention.  \n- Data used solely to provide the feature; no third-party resale.\n- Read our [security and data protection policies](https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21).\n\n![7.png](https://shorturl.at/dZGTp)\n\n\n#### **Support \u0026 Maintenance**\n\n- Reach us via our [website](https://pluno.ai/), or [email](mailto:support@pluno.ai) - your call\n- **Fast response times**: within a few hours\n- Onboarding help is available\n- Weekly feature updates and improvements\n- Follow our [changelog](https://pluno.ai/changelog)\n","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1175676)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1175676.apps.zdusercontent.com/1175676/assets/1789466875-c7bbaf705f48728dbc9ddace7a9f0584/logo-small.png","large_icon":"https://1175676.apps.zdusercontent.com/1175676/assets/1789466875-c7bbaf705f48728dbc9ddace7a9f0584/logo.png","screenshots":["https://1175676.apps.zdusercontent.com/1175676/assets/1789466875-c7bbaf705f48728dbc9ddace7a9f0584/screenshot-0.png","https://1175676.apps.zdusercontent.com/1175676/assets/1789466875-c7bbaf705f48728dbc9ddace7a9f0584/screenshot-1.png","https://1175676.apps.zdusercontent.com/1175676/assets/1789466875-c7bbaf705f48728dbc9ddace7a9f0584/screenshot-2.png"],"installation_count":17},{"id":1175810,"name":"SPEARAgentic","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3381051,"app_id":1175810,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-17T21:15:39Z","updated_at":"2025-10-17T21:15:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5355,"entity_id":1175810,"app_id":1175810,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-17T21:15:41.000Z","updated_at":"2025-10-17T21:15:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support","chat"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-17T21:15:38Z","updated_at":"2025-12-17T17:45:05Z","terms_conditions_url":null,"app_organization":{"id":7194,"name":"SPEARAGENTICAI","email":"support@d3v-spearagenticai.zendesk.com","website":"https://www.spearagentic.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,5,8],"date_published":"2025-11-03T19:29:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://oyekomovag-del.github.io/spearagentic-pricing/"},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2025-12-17T17:45:01Z","owner_id":269519,"author_name":"SPEAR Agentic AI Support","author_email":"support@spearagentic.ai","author_url":"https://spearagentic.ai","short_description":"Real-time fraud \u0026 compliance guardrails inside Zendesk","long_description":"\u003ch3\u003eAbout SPEARAgentic.ai\u003c/h3\u003e\n\n\u003cp\u003eSPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact.\u003c/p\u003e\n\n\u003cp\u003eThe app watches chats, calls, and (optionally) screen activity in real time and gives agents \u003cstrong\u003ein-flow guardrails\u003c/strong\u003e as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing \u003cem\u003ebefore\u003c/em\u003e the response is sent.\u003c/p\u003e\n\n\u003cp\u003eInstead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eWhat this integration does well\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReal-time policy guardrails as agents type in Zendesk Support\u003c/li\u003e\n\u003cli\u003eStops social engineering at the agent desktop before money moves or data leaks\u003c/li\u003e\n\u003cli\u003eProtects sensitive customer data in flow, aligned to your internal policies\u003c/li\u003e\n\u003cli\u003eGives supervisors a live risk view of tickets, agents, and workflows\u003c/li\u003e\n\u003cli\u003eWorks alongside your existing macros, forms, and QA processes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works in Zendesk\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRuns in the Agent Workspace sidebar for Support (ticket and user views)\u003c/li\u003e\n\u003cli\u003ePresents a clear overlay and a recent-warnings panel when policy conditions are met\u003c/li\u003e\n\u003cli\u003eCan warn, require justification, or effectively \u0026quot;shutdown\u0026quot; high-risk responses based on your configured policies\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it uses AI\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the \u003cstrong\u003eWARNING/SHUTDOWN\u003c/strong\u003e decision\u003c/li\u003e\n\u003cli\u003eModel inference runs on our service; nothing executes inside the agent’s browser\u003c/li\u003e\n\u003cli\u003eWe do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData use \u0026amp; privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eProcesses limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents\u003c/li\u003e\n\u003cli\u003eNo Zendesk credentials are stored by the app\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePII redaction:\u003c/strong\u003e when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging\u003c/li\u003e\n\u003cli\u003eYou control data retention and deletion; contact the developer for removal requests\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNote: SPEARAgentic.ai supports compliance workflows and is not legal advice.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1) In Admin Center, go to Apps and integrations -\u0026gt; Zendesk Support apps -\u0026gt; Marketplace and locate \u0026quot;SPEARAgentic\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003e2) Click Install. Enable the Ticket sidebar and/or User sidebar. Optionally restrict by role/group.\u003c/p\u003e\n\n\u003cp\u003e3) Open a ticket or user profile; the app loads in the sidebar.\u003c/p\u003e\n\n\u003cp\u003e4) Use the overlay during live work; WARNING/SHUTDOWN appears automatically when policy conditions are met.\u003c/p\u003e\n\n\u003cp\u003eManage/uninstall from Admin Center -\u0026gt; Apps and integrations -\u0026gt; Zendesk Support apps -\u0026gt; Manage.\u003c/p\u003e\n","raw_long_description":"### About SPEARAgentic.ai\nSPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact.\n\nThe app watches chats, calls, and (optionally) screen activity in real time and gives agents **in-flow guardrails** as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing *before* the response is sent.\n\nInstead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk.\n\n### What this integration does well\n- Real-time policy guardrails as agents type in Zendesk Support\n- Stops social engineering at the agent desktop before money moves or data leaks\n- Protects sensitive customer data in flow, aligned to your internal policies\n- Gives supervisors a live risk view of tickets, agents, and workflows\n- Works alongside your existing macros, forms, and QA processes\n\n### How it works in Zendesk\n- Runs in the Agent Workspace sidebar for Support (ticket and user views)\n- Presents a clear overlay and a recent-warnings panel when policy conditions are met\n- Can warn, require justification, or effectively \"shutdown\" high-risk responses based on your configured policies\n\n### How it uses AI\n- AI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the **WARNING/SHUTDOWN** decision\n- Model inference runs on our service; nothing executes inside the agent’s browser\n- We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings\n\n### Data use \u0026 privacy\n- Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents\n- No Zendesk credentials are stored by the app\n- **PII redaction:** when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging\n- You control data retention and deletion; contact the developer for removal requests\n\n*Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.*","raw_installation_instructions":"1) In Admin Center, go to Apps and integrations -\u003e Zendesk Support apps -\u003e Marketplace and locate \"SPEARAgentic\".\n\n2) Click Install. 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manager view)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMonitor team-wide workload at a glance\u003c/li\u003e\n\u003cli\u003eIdentify bottlenecks and review each agent\u0026#39;s upcoming tasks\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e🆕 Daily Digest Emails\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReceive a morning summary of your overdue and today\u0026#39;s tasks\u003c/li\u003e\n\u003cli\u003eConfigure delivery time and timezone in app settings\u003c/li\u003e\n\u003cli\u003eNever miss a follow-up with proactive email reminders\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e🔒 Security \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOAuth 2.0 authentication\u003c/strong\u003e — We never access or store Google passwords\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTenant isolation\u003c/strong\u003e — Each Zendesk account is fully separated\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal data storage\u003c/strong\u003e — Calendar event content is never stored\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProduction email\u003c/strong\u003e — Daily digests sent via verified domain\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBest For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport teams scheduling frequent follow-ups and callbacks\u003c/li\u003e\n\u003cli\u003eTeam leads managing workload and priorities\u003c/li\u003e\n\u003cli\u003eCustomer success and account teams booking recurring check-ins\u003c/li\u003e\n\u003cli\u003eAgents who want proactive daily task reminders\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eGet Started in 2 Minutes\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Install\u003c/strong\u003e → Click \u0026quot;Install\u0026quot; and accept the required permissions. Enabling Business Hours is recommended.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Connect Google\u003c/strong\u003e → Open any ticket, locate Tasks for Calendar in the right sidebar, and sign in with Google.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Start scheduling\u003c/strong\u003e → Create events directly from tickets. 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Install** → Click \"Install\" and accept the required permissions. Enabling Business Hours is recommended.\n\n**2. Connect Google** → Open any ticket, locate Tasks for Calendar in the right sidebar, and sign in with Google.\n\n**3. Start scheduling** → Create events directly from tickets. Optional settings let you define working days and hours.\n\n---\n\n## Where to Find Everything\n\n- **Ticket Sidebar** — Create events, generate AI summaries, and find available time slots\n- **🆕 Top Bar (🕗 icon)** — Quick view of overdue and today's tasks from anywhere\n- **Left Navbar → My Tasks** — Personal dashboard for all scheduled follow-ups\n- **Left Navbar → Team Tasks** *(Admins only)* — Overview of team workload and upcoming tasks\n\n---\n\n## 🆕 New in Version 3.0\n\n- **Top Bar Quick Access** — View critical tasks without leaving your current page\n- **Daily Digest Emails** — Configure morning email summaries in app settings (⚙️ button)\n- **Enhanced Multi-tenant Support** — Improved performance and reliability across accounts\n\n---\n\n## Quick Tips\n\n- Enable Business Hours for more accurate time suggestions\n- Use AI Summary to quickly generate polished event descriptions\n- Calendar events always include a clickable Zendesk ticket link\n- Configure daily digest emails in settings to stay on top of tasks\n- Each team member must sign in once to appear in Team Tasks\n\n---\n\n## Requirements\n\n- Google Workspace or personal Google account\n- Zendesk Support or Zendesk Suite (Professional or higher)\n- Admin role required for Team Tasks\n\n---\n\n## Need Help?\n\nDocumentation: https://aanywhr.com/tasks-for-calendar-documentation\nEmail: 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\u003c/p\u003e\n\n\u003cp\u003eAs part of providing this service, OWI is committed to complying with all applicable regulations regarding the protection of personal data, including French Law No. 78-17 of January 6, 1978, known as the Data Protection Act, and the General Data Protection Regulation (GDPR).  \u003c/p\u003e\n\n\u003cp\u003eOWI only processes the data necessary for the proper execution of its services and makes every effort to guarantee their security and confidentiality.  \u003c/p\u003e\n\n\u003cp\u003eIn particular, these data are never used to train the general-purpose model or shared between our clients.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eSimply click install.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eYou will benefit from a 30-day free trial of OWI AI Ecommerce.  \u003c/p\u003e\n\n\u003cp\u003eTo extend the application usage beyond the 30-day free trial go to www.owi-tech.com\u003c/p\u003e\n","raw_long_description":"Work faster and more efficiently with OWI AI for Ecommerce in Zendesk.\n\nOur assistant helps you write accurate answers directly from your Zendesk interface, leveraging only your knowledge bases and internal systems.\n\n# Key Features\n* Assisted writing: tailored responses based on your own data.\n\n* Reliability: AI remains bound by your sources, without hallucinations.\n\n* Time saving: insert responses directly into your tickets.\n\n* Can be extended with automated responses, prioritization, and data extraction from incoming messages.\n\n# Data Protection\nOWI AI Ecommerce accesses the tickets your agents need to process, providing them with the most appropriate responses.  \n\nAs part of providing this service, OWI is committed to complying with all applicable regulations regarding the protection of personal data, including French Law No. 78-17 of January 6, 1978, known as the Data Protection Act, and the General Data 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and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-21T14:09:51Z","updated_at":"2026-01-27T08:57:29Z","terms_conditions_url":null,"app_organization":{"id":2412,"name":"Faye","email":"suppport@fayebsg.com","website":"https://fayedigital.com/zendesk/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3,5,6],"date_published":"2025-11-03T22:03:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://fayedigital.com/software/pipedrive-zendesk-integration/"},"location_names":["ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2025-11-03T22:02:01Z","owner_id":269519,"author_name":"Faye","author_email":"support@fayebsg.com","author_url":"https://fayedigital.com/software/pipedrive-zendesk-integration/","short_description":"Seamless AI-powered bi-directional sync of Zendesk \u0026 Pipedrive.","long_description":"\u003cp\u003eUnify Zendesk and Pipedrive with Faye\u0026#39;s AI-powered integration so revenue and support teams operate from one shared customer truth. Inside Pipedrive, sellers see Zendesk ticket histories with AI summaries, sentiment, and key highlights, which helps them prioritize outreach, prep for renewals, and spot expansion risk early.\u003cbr\u003e\nInside Zendesk, agents see Pipedrive deals, contacts, and sales history right in the ticket, so every reply reflects current stage, value, and recent activity. Organizations and contacts stay synced in both systems, with configurable field mappings to reduce duplicate entry to zero and keep that data clean. The result is faster handoffs, fewer surprises, and a customer experience that feels coordinated from first touch through renewal.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://fayedigital.com/wp-content/uploads/pipedrive-zendesk-feature-comparison-2.png\" alt=\"Zendesk Pipedrive Sync\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Benefits\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI powered account/ticket summaries and sentiment\u003c/li\u003e\n\u003cli\u003eInformed Deals: Understand the full support history of a customer before closing or renewing deals\u003c/li\u003e\n\u003cli\u003eContext-Rich Support: Automatically see sales info like company details and account owners in Zendesk\u003c/li\u003e\n\u003cli\u003eIncreased Efficiency: Less manual entry, fewer errors, more time for meaningful work\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eWe process Zendesk and Pipedrive data only to deliver the features described above (two-way sync of organizations/contacts and in-context visibility of Pipedrive deals in Zendesk and Zendesk tickets in Pipedrive). Access is limited to the scopes you grant during installation and can be revoked at any time. Data is transmitted over HTTPS. We do not sell customer data.\u003c/p\u003e\n\n\u003cp\u003eFor full details on collection, use, retention, and your choices, see our \u003ca href=\"https://fayedigital.com/pipedrive-zendesk-integration-privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eFaye\u0026#39;s Zendesk \u0026amp; Industry Expertise\u003c/h3\u003e\n\n\u003cp\u003eAs a two-time Zendesk Partner of the Year, our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. We have 10+ years of experience helping organizations optimize their CX processes and software.\u003c/p\u003e\n\n\u003cp\u003eIf you have questions, or if you\u0026#39;re ready to get started with the Zendesk Pipedrive integration, please reach out to us at productsupport@fayedigital.com or visit https://fayedigital.com/software/pipedrive-zendesk-integration/?utm\u003cem\u003ecampaign=Partner%20Pages\u0026amp;utm\u003c/em\u003esource=PartnerPage\u0026amp;utm_medium=Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor installation instructions, please check our \u003ca href=\"https://fayedigital.com/wp-content/uploads/pipedrive-zendesk-integration-operating-manual.pdf\"\u003emanual\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Unify Zendesk and Pipedrive with Faye's AI-powered integration so revenue and support teams operate from one shared customer truth. Inside Pipedrive, sellers see Zendesk ticket histories with AI summaries, sentiment, and key highlights, which helps them prioritize outreach, prep for renewals, and spot expansion risk early.\nInside Zendesk, agents see Pipedrive deals, contacts, and sales history right in the ticket, so every reply reflects current stage, value, and recent activity. Organizations and contacts stay synced in both systems, with configurable field mappings to reduce duplicate entry to zero and keep that data clean. The result is faster handoffs, fewer surprises, and a customer experience that feels coordinated from first touch through renewal.\n\n![Zendesk Pipedrive Sync](https://fayedigital.com/wp-content/uploads/pipedrive-zendesk-feature-comparison-2.png)\n\n### Key Benefits\n\n- AI powered account/ticket summaries and sentiment\n- Informed Deals: Understand the full support history of a customer before closing or renewing deals\n- Context-Rich Support: Automatically see sales info like company details and account owners in Zendesk\n- Increased Efficiency: Less manual entry, fewer errors, more time for meaningful work\n\n### Data Privacy \u0026 Security\n\nWe process Zendesk and Pipedrive data only to deliver the features described above (two-way sync of organizations/contacts and in-context visibility of Pipedrive deals in Zendesk and Zendesk tickets in Pipedrive). Access is limited to the scopes you grant during installation and can be revoked at any time. Data is transmitted over HTTPS. We do not sell customer data.\n\nFor full details on collection, use, retention, and your choices, see our [Privacy Policy](https://fayedigital.com/pipedrive-zendesk-integration-privacy-policy/).\n\n### Faye's Zendesk \u0026 Industry Expertise\n\nAs a two-time Zendesk Partner of the Year, our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. We have 10+ years of experience helping organizations optimize their CX processes and software.\n\nIf you have questions, or if you're ready to get started with the Zendesk Pipedrive integration, please reach out to us at productsupport@fayedigital.com or visit https://fayedigital.com/software/pipedrive-zendesk-integration/?utm_campaign=Partner%20Pages\u0026utm_source=PartnerPage\u0026utm_medium=Zendesk.","raw_installation_instructions":"For installation instructions, please check our [manual](https://fayedigital.com/wp-content/uploads/pipedrive-zendesk-integration-operating-manual.pdf)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1176804.apps.zdusercontent.com/1176804/assets/1761732788-e245a5de62a7fc676f6005bcadbd18d2/logo-small.png","large_icon":"https://1176804.apps.zdusercontent.com/1176804/assets/1761732788-e245a5de62a7fc676f6005bcadbd18d2/logo.png","screenshots":["https://1176804.apps.zdusercontent.com/1176804/assets/1761732788-e245a5de62a7fc676f6005bcadbd18d2/screenshot-0.png","https://1176804.apps.zdusercontent.com/1176804/assets/1761732788-e245a5de62a7fc676f6005bcadbd18d2/screenshot-1.png","https://1176804.apps.zdusercontent.com/1176804/assets/1761732788-e245a5de62a7fc676f6005bcadbd18d2/screenshot-2.png"],"installation_count":0},{"id":1177339,"name":"Audio Recorder by inFocusCX","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3387136,"app_id":1177339,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-22T17:20:50Z","updated_at":"2025-10-22T17:20:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3387135,"app_id":1177339,"name":"AppId","kind":"text","required":true,"position":1,"created_at":"2025-10-22T17:20:50Z","updated_at":"2025-11-18T19:27:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3421460,"app_id":1177339,"name":"AppKey","kind":"text","required":true,"position":2,"created_at":"2025-11-18T19:27:28Z","updated_at":"2025-11-18T19:27:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3421461,"app_id":1177339,"name":"AppSecret","kind":"text","required":true,"position":3,"created_at":"2025-11-18T19:27:28Z","updated_at":"2025-11-18T19:27:28Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3402477,"app_id":1177339,"name":"inFocusAuth","kind":"text","required":true,"position":4,"created_at":"2025-11-04T22:26:31Z","updated_at":"2025-11-18T19:27:28Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5360,"entity_id":1177339,"app_id":1177339,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-22T17:20:52.000Z","updated_at":"2025-10-22T17:20:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-22T17:20:49Z","updated_at":"2026-04-08T18:45:17Z","terms_conditions_url":"https://infocuscx.com.br/wp-content/uploads/2025/10/Termos-de-Uso-App-Audio-Recorder-by-inFocusCX-1.0.pdf","app_organization":{"id":3479,"name":"inFocusCX","email":"suporte@infocuscx.com.br","website":"https://www.infocuscx.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[10],"date_published":"2025-11-05T16:36:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://infocuscx.lp.page/app-audio-recorder-zendesk"},"location_names":["ticket_editor"],"last_update_time":"2026-04-08T18:45:12Z","owner_id":269519,"author_name":"inFocusCX","author_email":"desenvolvimento@infocuscx.com.br","author_url":"https://www.infocuscx.com.br","short_description":"Record audio and send it to your customers directly from the ticket interface.","long_description":"\u003cp\u003e\u003cstrong\u003eThis app requires access to the Conversations API for advanced customizations (included in Zendesk Suite Professional or higher). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLong Description\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cp\u003eTransform the way you communicate with your customers using \u003cstrong\u003eAudio Recorder by inFocusCX\u003c/strong\u003e. Record and send audio directly from the Zendesk interface to your customers via WhatsApp in just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAudio Recorder by inFocusCX\u003c/strong\u003e streamlines your communication, enabling a more human and closer support experience. Ideal for bringing clarity to important messages and personalizing your customer interactions in real time, \u003cstrong\u003eAudio Recorder\u003c/strong\u003e is fast, easy to use, and fully integrated into the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eThis app is perfect for teams that want to handle complex requests more efficiently or build more personal connections with customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHighlights\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cp\u003eAudio recording directly in the Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003eInstant sending of voice messages via WhatsApp.\u003c/p\u003e\n\n\u003cp\u003eIntuitive interface integrated into the Zendesk experience.\u003c/p\u003e\n\n\u003cp\u003ePersonalize customer support with clear and agile communication.\u003c/p\u003e\n\n\u003cp\u003eIt’s very easy to use: just click the \u0026quot;microfone\u0026quot; icon and recording will start immediately!\u003c/p\u003e\n\n\u003cp\u003eAfter recording, you have full control to send it to your customer, or delete it and start a new recording.\u003c/p\u003e\n\n\u003cp\u003eDon’t waste any more time—take advantage of this amazing new feature! Try Audio Recorder by inFocusCX and level up your team’s support interactions. Start today and offer a more integrated and efficient customer support experience.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://infocuscx.com.br/wp-content/uploads/2025/10/Termos-de-Uso-App-Audio-Recorder-by-inFocusCX-1.0.pdf\"\u003eTerms of Use\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou need Sunshine Conversations (SunCo) included in your Zendesk plan.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eJust click the Install button located in the upper-right corner of this page. When you are redirected to the Zendesk page, click Install again.\u003c/p\u003e\n\n\u003cp\u003eIn the configuration section below, we’ll show you how to set up the installed app so it works perfectly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfiguration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFill in the \u003cstrong\u003e\u0026quot;App ID\u0026quot;\u003c/strong\u003e field - \u003ca href=\"https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX\"\u003einstructions here\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFill in the \u003cstrong\u003e\u0026quot;Key ID\u0026quot;\u003c/strong\u003e field - \u003ca href=\"https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX\"\u003einstructions here\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFill in the \u003cstrong\u003e\u0026quot;Secret Key\u0026quot;\u003c/strong\u003e field - \u003ca href=\"https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX\"\u003einstructions here\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFill in the \u003cstrong\u003e\u0026quot;inFocusAuth\u0026quot;\u003c/strong\u003e field - \u003ca href=\"https://infocuscx.lp.page/app-audio-recorder-zendesk\"\u003eSign up to get the code\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**This app requires access to the Conversations API for advanced customizations (included in Zendesk Suite Professional or higher). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**\n\n**Long Description**:\n\n\nTransform the way you communicate with your customers using **Audio Recorder by inFocusCX**. Record and send audio directly from the Zendesk interface to your customers via WhatsApp in just a few clicks.\n\n\n\n\n**Audio Recorder by inFocusCX** streamlines your communication, enabling a more human and closer support experience. Ideal for bringing clarity to important messages and personalizing your customer interactions in real time, **Audio Recorder** is fast, easy to use, and fully integrated into the Zendesk interface.\n\n\nThis app is perfect for teams that want to handle complex requests more efficiently or build more personal connections with customers.\n\n\n**Highlights**:\n\n\nAudio recording directly in the Zendesk ticket.\n\nInstant sending of voice messages via WhatsApp.\n\nIntuitive interface integrated into the Zendesk experience.\n\nPersonalize customer support with clear and agile communication.\n\nIt’s very easy to use: just click the \"microfone\" icon and recording will start immediately!\n\n\nAfter recording, you have full control to send it to your customer, or delete it and start a new recording.\n\n\nDon’t waste any more time—take advantage of this amazing new feature! Try Audio Recorder by inFocusCX and level up your team’s support interactions. Start today and offer a more integrated and efficient customer support experience.\n\n[Terms of Use](https://infocuscx.com.br/wp-content/uploads/2025/10/Termos-de-Uso-App-Audio-Recorder-by-inFocusCX-1.0.pdf)\n","raw_installation_instructions":"**Prerequisites**\n\n\nYou need Sunshine Conversations (SunCo) included in your Zendesk plan.\n\n\n**Installation**\n\n\nJust click the Install button located in the upper-right corner of this page. When you are redirected to the Zendesk page, click Install again.\n\n\nIn the configuration section below, we’ll show you how to set up the installed app so it works perfectly.\n\n\n**Configuration**\n\n\nFill in the **\"App ID\"** field - [instructions here](https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX)\n\n\nFill in the **\"Key ID\"** field - [instructions here](https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX)\n\n\nFill in the **\"Secret Key\"** field - [instructions here](https://help.infocuscx.com.br/hc/pt-br/articles/41496306426523-Instalando-e-configurando-o-App-Audio-Recorder-by-inFocusCX)\n\n\nFill in the **\"inFocusAuth\"** field - [Sign up to get the code](https://infocuscx.lp.page/app-audio-recorder-zendesk)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1177339.apps.zdusercontent.com/1177339/assets/1775492087-594c67fda0fa4d1c4e742345b5802961/logo-small.png","large_icon":"https://1177339.apps.zdusercontent.com/1177339/assets/1775492087-594c67fda0fa4d1c4e742345b5802961/logo.png","screenshots":["https://1177339.apps.zdusercontent.com/1177339/assets/1775492087-594c67fda0fa4d1c4e742345b5802961/screenshot-0.png","https://1177339.apps.zdusercontent.com/1177339/assets/1775492087-594c67fda0fa4d1c4e742345b5802961/screenshot-1.png","https://1177339.apps.zdusercontent.com/1177339/assets/1775492087-594c67fda0fa4d1c4e742345b5802961/screenshot-2.png"],"installation_count":4},{"id":1177816,"name":"Clockify Time Tracking","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3388291,"app_id":1177816,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-23T15:43:45Z","updated_at":"2025-10-23T15:43:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5362,"entity_id":1177816,"app_id":1177816,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SLQaIIGAQuZ1HJd0pQlEvwI","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S6XIxIGAQuZ1HJd","cost_id":1577,"cost_type":"CostStripe","active":true,"created_at":"2025-10-23T15:43:47.000Z","updated_at":"2025-10-23T15:43:47.000Z","trial_days":15,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-10-23T15:43:45Z","updated_at":"2025-10-29T18:56:08Z","terms_conditions_url":"https://42nd.co/terms/","app_organization":{"id":7144,"name":"42nd","email":"hello@42nd.co","website":"42nd.co","country_code":"US","stripe_account_id":"acct_1S6XIxIGAQuZ1HJd","state":null},"locations":[3],"date_published":"2025-10-29T18:56:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-10-29T18:55:28Z","owner_id":269519,"author_name":"42nd","author_email":"hello@42nd.co","author_url":"https://42nd.co","short_description":"Clockify powered time tracking right from tickets in Zendesk","long_description":"\u003cp\u003e42nd is a software company building award winning business and productivity tools. Focused on delivering innovative solutions, 42nd aims to streamline workflows and enhance operational efficiency for its users.\u003c/p\u003e\n\n\u003ch3\u003eEffortless Time Tracking\u003c/h3\u003e\n\n\u003cp\u003eThis app allows you to track time on Clockify directly from a ticket in Zendesk, without having to switch contexts. Here is a list of the most notable features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart, stop and save timers to Clockify\u003c/li\u003e\n\u003cli\u003eDropdowns for projects, tasks and tags are searchable\u003c/li\u003e\n\u003cli\u003eDescription is prepopulated with ticket summary\u003c/li\u003e\n\u003cli\u003eTwo modes: start a timer on manually enter start and end times\u003c/li\u003e\n\u003cli\u003eLogin never expires with continued use of the app\u003c/li\u003e\n\u003cli\u003eRunning timer is remembered\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003eThe app \u003cstrong\u003edoes not\u003c/strong\u003e store any information (personal or otherwise) in any server or database. For more information, please visit our \u003ca href=\"https://42nd.co/privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cul\u003e\n\u003cli\u003eNavigate to the \u003ca href=\"https://www.zendesk.com/marketplace/apps/\"\u003eZendesk Apps Marketplace\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eFind the Clockify Time Tracking app (you can search for \u003ccode\u003eclockify\u003c/code\u003e and it will be in the first results).\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button and follow the instructions to login to your Zendesk instance with an admin account.\u003c/li\u003e\n\u003cli\u003eYou are done! Refresh any Zendesk ticket page and you\u0026#39;ll see the app on the sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"42nd is a software company building award winning business and productivity tools. Focused on delivering innovative solutions, 42nd aims to streamline workflows and enhance operational efficiency for its users.\n\n### Effortless Time Tracking\n\nThis app allows you to track time on Clockify directly from a ticket in Zendesk, without having to switch contexts. Here is a list of the most notable features:\n\n* Start, stop and save timers to Clockify\n* Dropdowns for projects, tasks and tags are searchable\n* Description is prepopulated with ticket summary\n* Two modes: start a timer on manually enter start and end times\n* Login never expires with continued use of the app\n* Running timer is remembered\n\n_The app **does not** store any information (personal or otherwise) in any server or database. For more information, please visit our [privacy policy](https://42nd.co/privacy-policy/)._","raw_installation_instructions":"- Navigate to the [Zendesk Apps Marketplace](https://www.zendesk.com/marketplace/apps/)\n- Find the Clockify Time Tracking app (you can search for `clockify` and it will be in the first results).\n- Click the **Install** button and follow the instructions to login to your Zendesk instance with an admin account.\n- You are done! Refresh any Zendesk ticket page and you'll see the app on the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1177816.apps.zdusercontent.com/1177816/assets/1761695704-15cbbd7e0553e890a281e95408b28927/logo-small.png","large_icon":"https://1177816.apps.zdusercontent.com/1177816/assets/1761695704-15cbbd7e0553e890a281e95408b28927/logo.png","screenshots":["https://1177816.apps.zdusercontent.com/1177816/assets/1761695704-15cbbd7e0553e890a281e95408b28927/screenshot-0.png","https://1177816.apps.zdusercontent.com/1177816/assets/1761695704-15cbbd7e0553e890a281e95408b28927/screenshot-1.png","https://1177816.apps.zdusercontent.com/1177816/assets/1761695704-15cbbd7e0553e890a281e95408b28927/screenshot-2.png"],"installation_count":12},{"id":1177863,"name":"ZenNotification","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3388447,"app_id":1177863,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-23T17:15:35Z","updated_at":"2025-10-23T17:15:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5364,"entity_id":1177863,"app_id":1177863,"amount":10000,"name":"Account Based Pricing","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Real-time Chrome notifications for comments, status change, ticket assignment and new tickets in your views\u003cbr\u003e\n✔ Fully customizable\u003cbr\u003e\n✔ Blacklist for bot users\u003c/p\u003e\n\n\u003cp\u003ePrivacy \u003cbr\u003e\n✔ No data storage by ZenAppsFactory \u003c/p\u003e\n\n\u003cp\u003eSupport \u003cbr\u003e\n✔ Email us for assistance with installation or use \u003cbr\u003e\n✔ We value your feedback!\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SJDDjJtfahEIofLvuW0RULm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1579,"cost_type":"CostStripe","active":true,"created_at":"2025-10-23T17:15:37.000Z","updated_at":"2025-10-23T17:15:37.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180},{"id":5363,"entity_id":1177863,"app_id":1177863,"amount":300,"name":"Agent Based Pricing","description":"\u003cp\u003eFeatures\u003cbr\u003e\n✔ Real-time Chrome notifications for comments, status change, ticket assignment and new tickets in your views\u003cbr\u003e\n✔ Fully customizable\u003cbr\u003e\n✔ Blacklist for bot users\u003c/p\u003e\n\n\u003cp\u003ePrivacy \u003cbr\u003e\n✔ No data storage by ZenAppsFactory \u003c/p\u003e\n\n\u003cp\u003eSupport \u003cbr\u003e\n✔ Email us for assistance with installation or use \u003cbr\u003e\n✔ We value your feedback!\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1SJDBNJtfahEIofLzwmI0FCI","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1P85sJJtfahEIofL","cost_id":1578,"cost_type":"CostStripe","active":true,"created_at":"2025-10-23T17:15:37.000Z","updated_at":"2025-10-23T17:15:37.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-K9XWPXJM0K","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-10-23T17:15:35Z","updated_at":"2026-08-20T03:22:59Z","terms_conditions_url":"https://www.zenappsfactory.com/terms-and-conditions","app_organization":{"id":6679,"name":"ZenAppsFactory","email":"contact@zenappsfactory.com","website":"zenappsfactory.com","country_code":"IL","stripe_account_id":"acct_1P85sJJtfahEIofL","state":null},"locations":[1,7],"date_published":"2026-02-24T21:25:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background"],"last_update_time":"2026-08-20T03:22:55Z","owner_id":269519,"author_name":"ZenAppsFactory team","author_email":"contact@zenappsfactory.com","author_url":"https://www.zenappsfactory.com","short_description":"Never miss important Zendesk ticket updates again.","long_description":"\u003cp\u003e\u003cstrong\u003eNever miss important Zendesk ticket updates again.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZenNotification shows real-time Chrome alerts for the Zendesk activity your team actually needs to see - assigned tickets, followed tickets, mentions, comments, status changes, and selected views.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://i.imgur.com/OOs1fcR.gif\" alt=\"ZenNotification demo\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRuns locally in the browser. No ticket data stored by ZenAppsFactory.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eCatch the updates that matter\u003c/h3\u003e\n\n\u003cp\u003eZendesk moves fast, and important updates are easy to miss when agents rely only on email notifications or manual checking. ZenNotification helps agents and managers see important ticket activity in real time, so they can respond faster and keep work moving.\u003c/p\u003e\n\n\u003ch3\u003eChoose what creates an alert\u003c/h3\u003e\n\n\u003cp\u003eAgents can receive notifications for tickets assigned to them, tickets they follow, and new tickets entering selected Zendesk views. They can also control which notification types are enabled, adjust sound settings, and mute specific users such as bots or automation users.\u003c/p\u003e\n\n\u003ch3\u003eUseful for agents and managers\u003c/h3\u003e\n\n\u003cp\u003eAgents can stay on top of tickets they own or follow. Managers can monitor important views and catch urgent tickets as they appear.\u003c/p\u003e\n\n\u003ch3\u003eWorks with a Chrome extension\u003c/h3\u003e\n\n\u003cp\u003eZenNotification includes a Zendesk app and a Chrome extension. The Zendesk app detects relevant ticket activity, and the Chrome extension displays browser notifications while your team works in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://chromewebstore.google.com/detail/zennotification/cpjoigljhiceeiedgfghlomhldpadgbl?pli=1\"\u003eInstall the ZenNotification Chrome extension\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003ePrivacy\u003c/h3\u003e\n\n\u003cp\u003eZenNotification runs locally in the user’s browser. ZenAppsFactory does not store ticket content, customer data, or Zendesk account data. Limited, non-sensitive analytics may be used to improve the product, such as feature usage and installation status.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall ZenNotification from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eInstall the ZenNotification Chrome extension (free): https://chromewebstore.google.com/detail/zennotification/cpjoigljhiceeiedgfghlomhldpadgbl?pli=1\u003c/li\u003e\n\u003cli\u003eOpen Zendesk in Chrome and choose which notifications you want to receive.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Never miss important Zendesk ticket updates again.**\n\nZenNotification shows real-time Chrome alerts for the Zendesk activity your team actually needs to see - assigned tickets, followed tickets, mentions, comments, status changes, and selected views.\n\n![ZenNotification demo](https://i.imgur.com/OOs1fcR.gif)\n\n**Runs locally in the browser. No ticket data stored by ZenAppsFactory.**\n\n### Catch the updates that matter\n\nZendesk moves fast, and important updates are easy to miss when agents rely only on email notifications or manual checking. ZenNotification helps agents and managers see important ticket activity in real time, so they can respond faster and keep work moving.\n\n### Choose what creates an alert\n\nAgents can receive notifications for tickets assigned to them, tickets they follow, and new tickets entering selected Zendesk views. They can also control which notification types are enabled, adjust sound settings, and mute specific users such as bots or automation users.\n\n### Useful for agents and managers\n\nAgents can stay on top of tickets they own or follow. Managers can monitor important views and catch urgent tickets as they appear.\n\n### Works with a Chrome extension\n\nZenNotification includes a Zendesk app and a Chrome extension. The Zendesk app detects relevant ticket activity, and the Chrome extension displays browser notifications while your team works in Zendesk.\n\n[Install the ZenNotification Chrome extension](https://chromewebstore.google.com/detail/zennotification/cpjoigljhiceeiedgfghlomhldpadgbl?pli=1)\n\n### Privacy\n\nZenNotification runs locally in the user’s browser. ZenAppsFactory does not store ticket content, customer data, or Zendesk account data. Limited, non-sensitive analytics may be used to improve the product, such as feature usage and installation status.","raw_installation_instructions":"1. Install ZenNotification from the Zendesk Marketplace.\n2. Install the ZenNotification Chrome extension (free): https://chromewebstore.google.com/detail/zennotification/cpjoigljhiceeiedgfghlomhldpadgbl?pli=1\n3. Open Zendesk in Chrome and choose which notifications you want to receive.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1177863.apps.zdusercontent.com/1177863/assets/1786311455-34cb221a118e5ad611840a8ab938ea5f/logo-small.png","large_icon":"https://1177863.apps.zdusercontent.com/1177863/assets/1786311455-34cb221a118e5ad611840a8ab938ea5f/logo.png","screenshots":["https://1177863.apps.zdusercontent.com/1177863/assets/1786311455-34cb221a118e5ad611840a8ab938ea5f/screenshot-0.png","https://1177863.apps.zdusercontent.com/1177863/assets/1786311455-34cb221a118e5ad611840a8ab938ea5f/screenshot-1.png","https://1177863.apps.zdusercontent.com/1177863/assets/1786311455-34cb221a118e5ad611840a8ab938ea5f/screenshot-2.png"],"installation_count":4},{"id":1178339,"name":"Caller Verify","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3390071,"app_id":1178339,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-24T16:38:14Z","updated_at":"2025-10-24T16:38:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3390067,"app_id":1178339,"name":"cv_instance_url","kind":"text","required":true,"position":1,"created_at":"2025-10-24T16:38:14Z","updated_at":"2025-10-24T16:38:14Z","default_value":"https://\u003cinstance\u003e.callerverify.app","secure":false,"scopes":null,"options":null},{"id":3390068,"app_id":1178339,"name":"cv_instance_version","kind":"text","required":true,"position":2,"created_at":"2025-10-24T16:38:14Z","updated_at":"2025-10-24T16:38:14Z","default_value":"2.5.0","secure":false,"scopes":null,"options":null},{"id":3390069,"app_id":1178339,"name":"cv_lookup_attribute","kind":"text","required":true,"position":3,"created_at":"2025-10-24T16:38:14Z","updated_at":"2025-10-24T16:38:14Z","default_value":"profile.email","secure":false,"scopes":null,"options":null},{"id":3390070,"app_id":1178339,"name":"zd_requester_attribute","kind":"text","required":true,"position":4,"created_at":"2025-10-24T16:38:14Z","updated_at":"2025-10-24T16:38:14Z","default_value":"email","secure":false,"scopes":null,"options":null}],"plans":[{"id":5366,"entity_id":1178339,"app_id":1178339,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-24T16:38:16.000Z","updated_at":"2025-10-24T16:38:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-24T16:38:13Z","updated_at":"2026-08-14T17:53:55Z","terms_conditions_url":null,"app_organization":{"id":6144,"name":"TechJutsu Inc.","email":"support@techjutsu.com","website":"https://www.techjutsu.ca/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2025-10-30T19:18:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.callerverify.com/contact"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-14T17:53:51Z","owner_id":269519,"author_name":"TechJutsu Inc.","author_email":"support@techjutsu.com","author_url":"https://www.callerverify.com","short_description":"Quickly verify callers using Okta MFA factors","long_description":"\u003cp\u003eTechJustu\u0026#39;s mission is to deliver an extraordinary experience by designing identity solutions that reduce security risks.  TechJutsu aims to be your one-stop-shop for any step in your Identity and Access Management Journey.  \u003c/p\u003e\n\n\u003cp\u003eTechJutsu\u0026#39;s Caller Verify is a cutting-edge security solution for call centers and IT helpdesks that extends the functionality of Okta Multi-Factor Authentication (MFA) to callers.\u003cbr\u003e\u003cbr\u003e\nCaller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals. With Caller Verify, you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnhance your callers\u0026#39; experience. \u003c/li\u003e\n\u003cli\u003eEliminate call center fraud risk with NIST compliant verification. \u003c/li\u003e\n\u003cli\u003eReduce your average handle time to verify callers. \u003c/li\u003e\n\u003cli\u003eProvide a unified verification experience across all channels.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith the Caller Verify and Zendesk integration, you can verify callers into your IT helpdesk without ever leaving Zendesk. \u003cbr\u003e\nWith a push of a button the requester and their enrolled verifications factors are automatically looked up and a request to verify their identity can be easily sent to the caller.\u003cbr\u003e\u003cbr\u003e\nOnce completed, the verification details are automatically recorded in the ticket providing a complete audit trail. You can even configure conditions to require verification before the support ticket can be submitted ensuring that your business processes are followed.  \u003c/p\u003e\n\n\u003cp\u003eAt TechJustu we take the privacy of our users very seriously.  You can read more about our privacy policy and commitment here: \u003ca href=\"https://www.callerverify.com/privacy\"\u003ewww.callerverify.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe ability to verify callers using the Caller Verify application for Zendesk requires a Caller Verify subscription.  Please \u003ca href=\"https://www.callerverify.com/bookings\"\u003ebook a demo\u003c/a\u003e to get started with Caller Verify.\u003c/p\u003e\n\n\u003ch1\u003eInstallation Instructions\u003c/h1\u003e\n\n\u003cp\u003eInstall the Caller Verify app from the Zendesk marketplace.  Once installed configure the following settings:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCaller Verify instance URL:  The full path to your existing Caller Verify instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCaller Verify Version:  The version string in (e.g., 2.4.6) for your Caller Verify instance.  This can be found on the bottom left corner of your tenant landing page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCaller Verify Lookup Attribute:  The Okta profile attribute to use when looking up callers in Caller Verify.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRequester attribute for lookup: The Zendesk requester attribute to use in order to lookup callers in Caller Verify.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOnce configured contact support@techjutsu.com to get the required CORS configuration added to your Caller Verify tenant.\u003c/p\u003e\n","raw_long_description":"TechJustu's mission is to deliver an extraordinary experience by designing identity solutions that reduce security risks.  TechJutsu aims to be your one-stop-shop for any step in your Identity and Access Management Journey.  \n\nTechJutsu's Caller Verify is a cutting-edge security solution for call centers and IT helpdesks that extends the functionality of Okta Multi-Factor Authentication (MFA) to callers.  \nCaller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals. With Caller Verify, you can:  \n\n* Enhance your callers' experience. \n* Eliminate call center fraud risk with NIST compliant verification. \n* Reduce your average handle time to verify callers. \n* Provide a unified verification experience across all channels.  \n\nWith the Caller Verify and Zendesk integration, you can verify callers into your IT helpdesk without ever leaving Zendesk. \nWith a push of a button the requester and their enrolled verifications factors are automatically looked up and a request to verify their identity can be easily sent to the caller.  \nOnce completed, the verification details are automatically recorded in the ticket providing a complete audit trail. You can even configure conditions to require verification before the support ticket can be submitted ensuring that your business processes are followed.  \n\nAt TechJustu we take the privacy of our users very seriously.  You can read more about our privacy policy and commitment here: [www.callerverify.com/privacy](https://www.callerverify.com/privacy)","raw_installation_instructions":"The ability to verify callers using the Caller Verify application for Zendesk requires a Caller Verify subscription.  Please [book a demo](https://www.callerverify.com/bookings) to get started with Caller Verify.\n\n# Installation Instructions\n\nInstall the Caller Verify app from the Zendesk marketplace.  Once installed configure the following settings:\n\n* Caller Verify instance URL:  The full path to your existing Caller Verify instance.\n\n* Caller Verify Version:  The version string in (e.g., 2.4.6) for your Caller Verify instance.  This can be found on the bottom left corner of your tenant landing page.\n\n* Caller Verify Lookup Attribute:  The Okta profile attribute to use when looking up callers in Caller Verify.\n\n* Requester attribute for lookup: The Zendesk requester attribute to use in order to lookup callers in Caller Verify.\n\n\n\nOnce configured contact support@techjutsu.com to get the required CORS configuration added to your Caller Verify tenant.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1178339.apps.zdusercontent.com/1178339/assets/1785862965-8d6ccc2f1beb97a6b9ba4d920d8cd85b/logo-small.png","large_icon":"https://1178339.apps.zdusercontent.com/1178339/assets/1785862965-8d6ccc2f1beb97a6b9ba4d920d8cd85b/logo.png","screenshots":["https://1178339.apps.zdusercontent.com/1178339/assets/1785862965-8d6ccc2f1beb97a6b9ba4d920d8cd85b/screenshot-0.png","https://1178339.apps.zdusercontent.com/1178339/assets/1785862965-8d6ccc2f1beb97a6b9ba4d920d8cd85b/screenshot-1.png","https://1178339.apps.zdusercontent.com/1178339/assets/1785862965-8d6ccc2f1beb97a6b9ba4d920d8cd85b/screenshot-2.png"],"installation_count":2},{"id":1178497,"name":"Quick View","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3391168,"app_id":1178497,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-25T01:55:02Z","updated_at":"2025-10-25T01:55:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5367,"entity_id":1178497,"app_id":1178497,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-25T01:55:04.000Z","updated_at":"2025-10-25T01:55:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":4,"average":4,"count":{"1":1,"5":3,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-25T01:55:02Z","updated_at":"2026-03-04T19:57:45Z","terms_conditions_url":null,"app_organization":{"id":6878,"name":"ZenSuite","email":"support@zensuite.co","website":"www.zensuite.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2025-11-10T20:56:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar"],"last_update_time":"2026-03-04T19:57:41Z","owner_id":269519,"author_name":"ZenSuite","author_email":"support@zensuite.co","author_url":"https://www.zensuite.co","short_description":"Access and favorite your Zendesk views instantly — faster workflows, fewer clicks.","long_description":"\u003cp\u003eQuick View helps agents move faster by bringing their most important ticket views right to the surface.\u003c/p\u003e\n\n\u003cp\u003eNo more digging through menus — organize, favorite, and open key views instantly from the top bar to keep your workflow smooth and focused on customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFavorite any view with a single click for easy access.\u003c/li\u003e\n\u003cli\u003eInstantly open and switch between active and grouped views.\u003c/li\u003e\n\u003cli\u003eClean, modern design with loading indicators and empty-state messaging.\u003c/li\u003e\n\u003cli\u003eAutomatically detects and organizes grouped views.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eQuick View only stores a list of favorited view IDs within your own Zendesk instance using Custom Objects. No ticket content, personal data, or customer information ever leaves Zendesk. Data is never shared, transmitted, or stored externally.\u003c/p\u003e\n\n\u003cp\u003eLearn more in our \u003ca href=\"https://www.zensuite.co/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy choose Quick View?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEfficiency:\u003c/strong\u003e Spend less time navigating menus and more time resolving tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplicity:\u003c/strong\u003e Lightweight, responsive, and purpose-built for Zendesk agents.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClarity:\u003c/strong\u003e Keep your most-used views front and center, organized your way.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout ZenSuite:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eQuick View is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\u003c/p\u003e\n\n\u003cp\u003eOur mission is to provide useful, high-quality apps that are 100% free, empowering teams of all sizes to work smarter and faster.\u003c/p\u003e\n\n\u003cp\u003eLearn more and explore our free tools at \u003ca href=\"https://www.zensuite.co\"\u003ewww.zensuite.co\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then pin it to your top bar in Zendesk Support. Click the ★ icon next to any view to add it to your favorites for instant access.\u003c/p\u003e\n\n\u003cp\u003e⚙️ \u003cstrong\u003ePost-Install Setup (Required for all users)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo allow all agents to use this app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to Admin Center → Objects and rules → Custom objects → Quick View App (created by the app).\u003c/li\u003e\n\u003cli\u003eUnder Permissions, enable \u0026#39;View\u0026#39;, \u0026#39;Edit\u0026#39;, \u0026#39;Add\u0026#39;, and \u0026#39;Delete\u0026#39; for all roles that will use the app.\u003c/li\u003e\n\u003cli\u003eUnder Object list, select \u003cstrong\u003eOnly admins\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis hides the object from the Agent Workspace while keeping it functional for all users.\u003c/p\u003e\n","raw_long_description":"Quick View helps agents move faster by bringing their most important ticket views right to the surface.\n\nNo more digging through menus — organize, favorite, and open key views instantly from the top bar to keep your workflow smooth and focused on customers.\n\n**Key features:**\n\n- Favorite any view with a single click for easy access.\n- Instantly open and switch between active and grouped views.\n- Clean, modern design with loading indicators and empty-state messaging.\n- Automatically detects and organizes grouped views.\n\n**Data \u0026 Privacy:**\n\nQuick View only stores a list of favorited view IDs within your own Zendesk instance using Custom Objects. No ticket content, personal data, or customer information ever leaves Zendesk. Data is never shared, transmitted, or stored externally.\n\nLearn more in our [Privacy Policy](https://www.zensuite.co/privacy).\n\n**Why choose Quick View?**\n\n- **Efficiency:** Spend less time navigating menus and more time resolving tickets.\n- **Simplicity:** Lightweight, responsive, and purpose-built for Zendesk agents.\n- **Clarity:** Keep your most-used views front and center, organized your way.\n\n**About ZenSuite:**\n\nQuick View is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\n\nOur mission is to provide useful, high-quality apps that are 100% free, empowering teams of all sizes to work smarter and faster.\n\nLearn more and explore our free tools at [www.zensuite.co](https://www.zensuite.co).","raw_installation_instructions":"Install the app, then pin it to your top bar in Zendesk Support. Click the ★ icon next to any view to add it to your favorites for instant access.\n\n⚙️ **Post-Install Setup (Required for all users)**\n\nTo allow all agents to use this app:\n\n1. Go to Admin Center → Objects and rules → Custom objects → Quick View App (created by the app).\n2. Under Permissions, enable 'View', 'Edit', 'Add', and 'Delete' for all roles that will use the app.\n3. Under Object list, select **Only admins**.\n\nThis hides the object from the Agent Workspace while keeping it functional for all users.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1178497.apps.zdusercontent.com/1178497/assets/1770740022-ce9b74e457810be6cae1cb11751d40ef/logo-small.png","large_icon":"https://1178497.apps.zdusercontent.com/1178497/assets/1770740022-ce9b74e457810be6cae1cb11751d40ef/logo.png","screenshots":["https://1178497.apps.zdusercontent.com/1178497/assets/1770740022-ce9b74e457810be6cae1cb11751d40ef/screenshot-0.png","https://1178497.apps.zdusercontent.com/1178497/assets/1770740022-ce9b74e457810be6cae1cb11751d40ef/screenshot-1.png","https://1178497.apps.zdusercontent.com/1178497/assets/1770740022-ce9b74e457810be6cae1cb11751d40ef/screenshot-2.png"],"installation_count":13},{"id":1178755,"name":"Attachment Downloader","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3391654,"app_id":1178755,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-26T20:31:37Z","updated_at":"2025-10-26T20:31:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5368,"entity_id":1178755,"app_id":1178755,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-26T20:31:39.000Z","updated_at":"2025-10-26T20:31:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-26T20:31:37Z","updated_at":"2025-11-10T20:04:26Z","terms_conditions_url":null,"app_organization":{"id":7124,"name":"Support Zen","email":"support@browsertasks.dev","website":"https://supportzen.app","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-11-10T20:04:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-10T20:02:45Z","owner_id":269519,"author_name":"SupportZen","author_email":"hello@supportzen.app","author_url":"https://supportzen.app","short_description":"Instantly view, filter, and download all ticket attachments.","long_description":"\u003cp\u003eAbout SupportZen\u003c/p\u003e\n\n\u003cp\u003eSupportZen builds lightweight, reliable Zendesk apps that streamline agent workflows and improve support quality.\u003c/p\u003e\n\n\u003cp\u003eWhat this app does\u003c/p\u003e\n\n\u003cp\u003eAttachment Downloader automatically lists every file on the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP—directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.\u003c/p\u003e\n\n\u003cp\u003eData handling \u0026amp; privacy\u003c/p\u003e\n\n\u003cp\u003e• \u003cstrong\u003eScope:\u003c/strong\u003e The app reads attachment metadata and download URLs from the currently open ticket to display them to the agent.\u003cbr\u003e\n• \u003cstrong\u003eStorage:\u003c/strong\u003e The app does not persist customer content or attachment data on SupportZen servers. Processing happens in the agent’s browser; temporary data lives only in memory for the session.\u003cbr\u003e\n• \u003cstrong\u003eTransmission:\u003c/strong\u003e Files are downloaded directly from Zendesk in the agent’s session; SupportZen does not proxy or intercept downloads.\u003cbr\u003e\n• \u003cstrong\u003ePermissions:\u003c/strong\u003e The app only accesses data visible to the signed-in agent per Zendesk permissions.\u003cbr\u003e\n• \u003cstrong\u003eSecurity:\u003c/strong\u003e No third-party analytics or tracking within the app.\u003c/p\u003e\n\n\u003cp\u003ePrivacy \u0026amp; terms\u003c/p\u003e\n\n\u003cp\u003e• \u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e https://supportzen.app/privacy.html\u003cbr\u003e\n• \u003cstrong\u003eTerms:\u003c/strong\u003e https://supportzen.app/terms.html\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app under Support → Ticket Sidebar. No configuration required—open any ticket and attachments will appear, ready to preview or download.\u003c/p\u003e\n","raw_long_description":"About SupportZen\n\nSupportZen builds lightweight, reliable Zendesk apps that streamline agent workflows and improve support quality.\n\nWhat this app does\n\nAttachment Downloader automatically lists every file on the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP—directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.\n\nData handling \u0026 privacy\n\n• **Scope:** The app reads attachment metadata and download URLs from the currently open ticket to display them to the agent.\n• **Storage:** The app does not persist customer content or attachment data on SupportZen servers. Processing happens in the agent’s browser; temporary data lives only in memory for the session.\n• **Transmission:** Files are downloaded directly from Zendesk in the agent’s session; SupportZen does not proxy or intercept downloads.\n• **Permissions:** The app only accesses data visible to the signed-in agent per Zendesk permissions.\n• **Security:** No third-party analytics or tracking within the app.\n\nPrivacy \u0026 terms\n\n• **Privacy Policy:** https://supportzen.app/privacy.html\n• **Terms:** https://supportzen.app/terms.html","raw_installation_instructions":"Install the app under Support → Ticket Sidebar. No configuration required—open any ticket and attachments will appear, ready to preview or download.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1178755.apps.zdusercontent.com/1178755/assets/1762652809-3a41cd61d077ac4a125c252d43931a98/logo-small.png","large_icon":"https://1178755.apps.zdusercontent.com/1178755/assets/1762652809-3a41cd61d077ac4a125c252d43931a98/logo.png","screenshots":["https://1178755.apps.zdusercontent.com/1178755/assets/1762652809-3a41cd61d077ac4a125c252d43931a98/screenshot-0.png","https://1178755.apps.zdusercontent.com/1178755/assets/1762652809-3a41cd61d077ac4a125c252d43931a98/screenshot-1.png","https://1178755.apps.zdusercontent.com/1178755/assets/1762652809-3a41cd61d077ac4a125c252d43931a98/screenshot-2.png"],"installation_count":63},{"id":1178817,"name":"ZenBriefr","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":3391779,"app_id":1178817,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-27T03:11:56Z","updated_at":"2025-10-27T03:11:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5369,"entity_id":1178817,"app_id":1178817,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-27T03:11:57.000Z","updated_at":"2025-10-27T03:11:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-27T03:11:55Z","updated_at":"2026-07-15T21:55:47Z","terms_conditions_url":null,"app_organization":{"id":7066,"name":"ZenBriefr LLC","email":"support@zenbriefr.com","website":"www.zenbriefr.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,10],"date_published":"2025-11-04T20:00:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.zenbriefr.com/pricing.html"},"location_names":["ticket_sidebar","ticket_editor"],"last_update_time":"2026-07-15T21:55:45Z","owner_id":269519,"author_name":"ZenBriefr Team","author_email":"support@zenbriefr.com","author_url":"https://zenbriefr.com","short_description":"AI ticket assistant: summaries, reply drafts \u0026 field suggestions. Flat rate.","long_description":"\u003ch2\u003eAI ticket summaries, reply drafts \u0026amp; smart actions for Zendesk\u003c/h2\u003e\n\n\u003cp\u003eZenBriefr is a Zendesk sidebar app that suggests ticket fields, drafts replies, and summarizes long threads, right where your agents already work.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOne flat rate. Unlimited agents. No per-seat fees.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat you can do with ZenBriefr\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Actions:\u003c/strong\u003e automatically suggest ticket fields like priority, ticket type, and custom field values based on the ticket content. Agents review and apply with one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-issue detection \u0026amp; ticket splitting:\u003c/strong\u003e detect when one ticket holds several distinct issues and split them into separate tickets, each with its own subject, priority, and tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI ticket summaries:\u003c/strong\u003e summarize any ticket in four modes (Quick, Escalation Handoff, Resolution Notes, Auto Detect). No more scrolling through 30+ comments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI reply drafts:\u003c/strong\u003e generate a ready-to-send reply in seconds with tone control (Professional, Friendly, Concise, Empathetic) across 9 languages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePolish \u0026amp; Translate:\u003c/strong\u003e polish a draft for tone, translate it, or both, right in the composer, plus insert ticket details (order refs, emails, IDs).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket history \u0026amp; similar tickets:\u003c/strong\u003e see the requester\u0026#39;s past tickets alongside AI-matched resolved ones, so agents find known-issue fixes in seconds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttachment OCR:\u003c/strong\u003e extract text from screenshots, images, and scanned PDFs attached to tickets (200 scans/month included).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInline file viewer:\u003c/strong\u003e preview PDFs, images, and documents in the sidebar, with no downloading or tab-switching.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSentiment detection:\u003c/strong\u003e see the emotional tone of the latest customer message at a glance, with color-coded indicators.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSensitive word alerts:\u003c/strong\u003e automatically flag tickets with legal, financial, escalation, or compliance-sensitive language.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e$149/month flat rate.\u003c/strong\u003e One price for your whole team:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited agents\u003c/li\u003e\n\u003cli\u003eUnlimited ticket summaries \u0026amp; reply drafts\u003c/li\u003e\n\u003cli\u003eNo per-seat fees\u003c/li\u003e\n\u003cli\u003e14-day free trial, no credit card required\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; security\u003c/h3\u003e\n\n\u003cp\u003eBuilt around data minimization. Summaries run through selective PII redaction before AI processing, OpenAI processes on a zero-retention basis, access tokens are encrypted at rest, and only a short-lived summary cache is kept. Read the full \u003ca href=\"https://zenbriefr.com/privacy.html\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eQuestions? Email support@zenbriefr.com or visit \u003ca href=\"https://zenbriefr.com\"\u003ezenbriefr.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGet ZenBriefr running in your Zendesk in about two minutes.\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the app:\u003c/strong\u003e click Install to add ZenBriefr to your Zendesk instance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize:\u003c/strong\u003e approve the secure OAuth connection when prompted.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen any ticket:\u003c/strong\u003e ZenBriefr appears in the sidebar automatically, and its reply tools appear in the ticket editor toolbar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour \u003cstrong\u003e14-day free trial\u003c/strong\u003e includes full access to every feature, with no credit card required.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Email \u003ca href=\"mailto:support@zenbriefr.com\"\u003esupport@zenbriefr.com\u003c/a\u003e or browse the \u003ca href=\"https://www.zenbriefr.com/docs/\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## AI ticket summaries, reply drafts \u0026 smart actions for Zendesk\n\nZenBriefr is a Zendesk sidebar app that suggests ticket fields, drafts replies, and summarizes long threads, right where your agents already work.\n\n**One flat rate. Unlimited agents. No per-seat fees.**\n\n### What you can do with ZenBriefr\n\n- **Smart Actions:** automatically suggest ticket fields like priority, ticket type, and custom field values based on the ticket content. Agents review and apply with one click.\n- **Multi-issue detection \u0026 ticket splitting:** detect when one ticket holds several distinct issues and split them into separate tickets, each with its own subject, priority, and tags.\n- **AI ticket summaries:** summarize any ticket in four modes (Quick, Escalation Handoff, Resolution Notes, Auto Detect). No more scrolling through 30+ comments.\n- **AI reply drafts:** generate a ready-to-send reply in seconds with tone control (Professional, Friendly, Concise, Empathetic) across 9 languages.\n- **Polish \u0026 Translate:** polish a draft for tone, translate it, or both, right in the composer, plus insert ticket details (order refs, emails, IDs).\n- **Ticket history \u0026 similar tickets:** see the requester's past tickets alongside AI-matched resolved ones, so agents find known-issue fixes in seconds.\n- **Attachment OCR:** extract text from screenshots, images, and scanned PDFs attached to tickets (200 scans/month included).\n- **Inline file viewer:** preview PDFs, images, and documents in the sidebar, with no downloading or tab-switching.\n- **Sentiment detection:** see the emotional tone of the latest customer message at a glance, with color-coded indicators.\n- **Sensitive word alerts:** automatically flag tickets with legal, financial, escalation, or compliance-sensitive language.\n\n### Pricing\n\n**$149/month flat rate.** One price for your whole team:\n\n- Unlimited agents\n- Unlimited ticket summaries \u0026 reply drafts\n- No per-seat fees\n- 14-day free trial, no credit card required\n\n### Privacy \u0026 security\n\nBuilt around data minimization. Summaries run through selective PII redaction before AI processing, OpenAI processes on a zero-retention basis, access tokens are encrypted at rest, and only a short-lived summary cache is kept. Read the full [privacy policy](https://zenbriefr.com/privacy.html).\n\n### Support\n\nQuestions? Email support@zenbriefr.com or visit [zenbriefr.com](https://zenbriefr.com).","raw_installation_instructions":"**Get ZenBriefr running in your Zendesk in about two minutes.**\n\n1. **Install the app:** click Install to add ZenBriefr to your Zendesk instance.\n2. **Authorize:** approve the secure OAuth connection when prompted.\n3. **Open any ticket:** ZenBriefr appears in the sidebar automatically, and its reply tools appear in the ticket editor toolbar.\n\nYour **14-day free trial** includes full access to every feature, with no credit card required.\n\nNeed help? Email [support@zenbriefr.com](mailto:support@zenbriefr.com) or browse the [documentation](https://www.zenbriefr.com/docs/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1178817.apps.zdusercontent.com/1178817/assets/1783480712-ec32502689791c04cc94914aac69efab/logo-small.png","large_icon":"https://1178817.apps.zdusercontent.com/1178817/assets/1783480712-ec32502689791c04cc94914aac69efab/logo.png","screenshots":["https://1178817.apps.zdusercontent.com/1178817/assets/1783480712-ec32502689791c04cc94914aac69efab/screenshot-0.png","https://1178817.apps.zdusercontent.com/1178817/assets/1783480712-ec32502689791c04cc94914aac69efab/screenshot-1.png","https://1178817.apps.zdusercontent.com/1178817/assets/1783480712-ec32502689791c04cc94914aac69efab/screenshot-2.png"],"installation_count":6},{"id":1179010,"name":"Chargeflow","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-27T13:33:22Z","updated_at":"2025-11-05T16:31:40Z","terms_conditions_url":null,"app_organization":{"id":7121,"name":"Chargeflow","email":"hello@chargeflow.io","website":"chargeflow.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-11-05T16:31:40Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.chargeflow.io/pricing?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration"},"location_names":[],"last_update_time":"2025-11-04T22:48:21Z","owner_id":269519,"author_name":"Chargeflow","author_email":"hello@chargeflow.io","author_url":"https://www.chargeflow.io?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration","short_description":"Use Zendesk tickets as evidence in automated chargeback responses","long_description":"\u003ch2\u003eChargeflow for Zendesk\u003c/h2\u003e\n\n\u003cp\u003eUse customer conversations as dispute evidence to automate chargeback responses. Chargeflow ingests tickets and attachments from Zendesk to build reason-code aligned evidence and improve win rate.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIngests ticket subject, comments, and attachments into Chargeflow\u003c/li\u003e\n\u003cli\u003eMaps tickets to related orders, payments, and customers\u003c/li\u003e\n\u003cli\u003eGenerates reason‑code‑specific evidence bundles for disputes and inquiries\u003c/li\u003e\n\u003cli\u003eControl automation submission within Chargeflow\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eChargeflow securely reads Zendesk tickets, normalizes content, and associates it with orders and payments. When a dispute or inquiry opens, Chargeflow compiles relevant ticket history and files into compelling evidence that drives win rates.\u003c/p\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eChargeflow account with Admin access\u003c/li\u003e\n\u003cli\u003eZendesk Support admin permissions\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStart here: \u003ca href=\"http://app.chargeflow.io/integrations?integration=zendesk\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration\"\u003eConnect Chargeflow and Zendesk\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eAll data handling follows Chargeflow’s published \u003cstrong\u003ePrivacy \u0026amp; Terms of Service policies\u003c/strong\u003e:\u003cbr\u003e\n\u003ca href=\"https://www.chargeflow.io/terms-of-service#privacy\"\u003ehttps://www.chargeflow.io/terms-of-service#privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eOpen \u003cstrong\u003eConnect Chargeflow and Zendesk\u003c/strong\u003e: \u003ca href=\"http://app.chargeflow.io/integrations?integration=zendesk\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration\"\u003ehttp://app.chargeflow.io/integrations?integration=zendesk\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eSign in to Chargeflow (or create an account).\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk when prompted.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eHelp: \u003ca href=\"mailto:hello@chargeflow.io\"\u003ehello@chargeflow.io\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Chargeflow for Zendesk\n\nUse customer conversations as dispute evidence to automate chargeback responses. Chargeflow ingests tickets and attachments from Zendesk to build reason-code aligned evidence and improve win rate.\n\n* Ingests ticket subject, comments, and attachments into Chargeflow\n* Maps tickets to related orders, payments, and customers\n* Generates reason‑code‑specific evidence bundles for disputes and inquiries\n* Control automation submission within Chargeflow\n\n### How it works\n\nChargeflow securely reads Zendesk tickets, normalizes content, and associates it with orders and payments. When a dispute or inquiry opens, Chargeflow compiles relevant ticket history and files into compelling evidence that drives win rates.\n\n### Requirements\n\n* Chargeflow account with Admin access\n* Zendesk Support admin permissions\n\nStart here: [Connect Chargeflow and Zendesk](http://app.chargeflow.io/integrations?integration=zendesk\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration).\n\nAll data handling follows Chargeflow’s published **Privacy \u0026 Terms of Service policies**:\n[https://www.chargeflow.io/terms-of-service#privacy](https://www.chargeflow.io/terms-of-service#privacy)","raw_installation_instructions":"1. Open **Connect Chargeflow and Zendesk**: [http://app.chargeflow.io/integrations?integration=zendesk](http://app.chargeflow.io/integrations?integration=zendesk\u0026utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=ChargeflowZendeskIntegration).\n2. Sign in to Chargeflow (or create an account).\n3. Authorize Zendesk when prompted.\n\nHelp: [hello@chargeflow.io](mailto:hello@chargeflow.io)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1179010.apps.zdusercontent.com/1179010/assets/1762272656-2f0d0176cce2114f94782f4015de96d8/logo-small.png","large_icon":"https://1179010.apps.zdusercontent.com/1179010/assets/1762272656-2f0d0176cce2114f94782f4015de96d8/logo.png","screenshots":["https://1179010.apps.zdusercontent.com/1179010/assets/1762272656-2f0d0176cce2114f94782f4015de96d8/screenshot-0.png","https://1179010.apps.zdusercontent.com/1179010/assets/1762272656-2f0d0176cce2114f94782f4015de96d8/screenshot-1.png","https://1179010.apps.zdusercontent.com/1179010/assets/1762272656-2f0d0176cce2114f94782f4015de96d8/screenshot-2.png"],"installation_count":0},{"id":1179398,"name":"HEIC, PDF \u0026 Word Preview by Kundelab","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":3393255,"app_id":1179398,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-28T09:30:22Z","updated_at":"2025-10-28T09:30:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3639894,"app_id":1179398,"name":"enable_combined_preview","kind":"checkbox","required":false,"position":1,"created_at":"2026-05-13T15:07:41Z","updated_at":"2026-05-13T15:07:41Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5370,"entity_id":1179398,"app_id":1179398,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-28T09:30:23.000Z","updated_at":"2025-10-28T09:30:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-28T09:30:21Z","updated_at":"2026-08-12T03:47:46Z","terms_conditions_url":null,"app_organization":{"id":4571,"name":"Kundelab AS","email":"support@kundelab.no","website":"https://kundelab.no","country_code":"NO","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-10-30T18:57:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-12T03:47:40Z","owner_id":269519,"author_name":"Kundelab AS","author_email":"ks@kundelab.no","author_url":"https://ks.kundelab.no","short_description":"Preview HEIC images, PDFs, and Word files directly inside Zendesk tickets.","long_description":"\u003cp\u003eKundelab is a trusted Zendesk Solution Partner specializing in smart automations and seamless integrations for customer support teams.\u003c/p\u003e\n\n\u003cp\u003eThe HEIC, PDF \u0026amp; Word Preview app lets Zendesk agents view supported attachment types directly within the ticket sidebar—no external tools or downloads needed. It automatically detects HEIC/HEIF, PDF, and Word attachments, converts HEIC images to JPEG, and provides a one-click download option for converted files.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003cbr\u003e\n• Automatically detect HEIC, PDF, and Word attachments.\u003cbr\u003e\n• View converted HEIC images instantly within Zendesk.\u003cbr\u003e\n• Preview PDFs with high-quality rendering using PDF.js.\u003cbr\u003e\n• Preview Word documents without downloading.\u003cbr\u003e\n• Supports both light and dark mode.\u003cbr\u003e\n• Works fully offline once installed (no external CDN required).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e\u003cbr\u003e\nThis app processes files entirely within the agent’s Zendesk environment—no attachments, metadata, or customer data ever leave Zendesk. Kundelab does not collect, store, or transmit any user or ticket data. For more information about our data handling practices, please visit: https://kundelab.no/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk Support instance.\u003c/li\u003e\n\u003cli\u003eOptional: enable \u003cstrong\u003ePDF, Word, and HEIC modal preview\u003c/strong\u003e during installation if you want the combined viewer.\u003c/li\u003e\n\u003cli\u003eOpen any ticket with supported attachments.\u003c/li\u003e\n\u003cli\u003eWhen the setting is unchecked, the sidebar shows inline HEIC previews only. When checked, the sidebar shows PDF, Word, and HEIC attachments that open in the modal.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe checkbox is unchecked by default.\u003c/p\u003e\n","raw_long_description":"Kundelab is a trusted Zendesk Solution Partner specializing in smart automations and seamless integrations for customer support teams.\n\nThe HEIC, PDF \u0026 Word Preview app lets Zendesk agents view supported attachment types directly within the ticket sidebar—no external tools or downloads needed. It automatically detects HEIC/HEIF, PDF, and Word attachments, converts HEIC images to JPEG, and provides a one-click download option for converted files.\n\n**Key Features:**\n• Automatically detect HEIC, PDF, and Word attachments.\n• View converted HEIC images instantly within Zendesk.\n• Preview PDFs with high-quality rendering using PDF.js.\n• Preview Word documents without downloading.\n• Supports both light and dark mode.\n• Works fully offline once installed (no external CDN required).\n\n**Data Privacy:**\nThis app processes files entirely within the agent’s Zendesk environment—no attachments, metadata, or customer data ever leave Zendesk. Kundelab does not collect, store, or transmit any user or ticket data. For more information about our data handling practices, please visit: https://kundelab.no/privacy-policy","raw_installation_instructions":"1. Click **Install** to add the app to your Zendesk Support instance.\n2. Optional: enable **PDF, Word, and HEIC modal preview** during installation if you want the combined viewer.\n3. Open any ticket with supported attachments.\n4. When the setting is unchecked, the sidebar shows inline HEIC previews only. When checked, the sidebar shows PDF, Word, and HEIC attachments that open in the modal.\n\nThe checkbox is unchecked by default.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1179398.apps.zdusercontent.com/1179398/assets/1785402682-18250267afdd0115693706665e3d8a86/logo-small.png","large_icon":"https://1179398.apps.zdusercontent.com/1179398/assets/1785402682-18250267afdd0115693706665e3d8a86/logo.png","screenshots":["https://1179398.apps.zdusercontent.com/1179398/assets/1785402682-18250267afdd0115693706665e3d8a86/screenshot-0.png","https://1179398.apps.zdusercontent.com/1179398/assets/1785402682-18250267afdd0115693706665e3d8a86/screenshot-1.png","https://1179398.apps.zdusercontent.com/1179398/assets/1785402682-18250267afdd0115693706665e3d8a86/screenshot-2.png"],"installation_count":51},{"id":1179903,"name":"Ordemio AI Agent Copilot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3394542,"app_id":1179903,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-29T08:04:02Z","updated_at":"2025-10-29T08:04:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5372,"entity_id":1179903,"app_id":1179903,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-29T08:04:04.000Z","updated_at":"2025-10-29T08:04:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-29T08:04:02Z","updated_at":"2026-02-03T18:33:29Z","terms_conditions_url":null,"app_organization":{"id":6918,"name":"Ordemio","email":"hello@ordemio.com","website":"https://www.ordemio.com","country_code":"PT","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2025-11-07T15:24:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ordemio.com/#pricing"},"location_names":["ticket_editor"],"last_update_time":"2025-11-10T20:09:55Z","owner_id":269519,"author_name":"Ordemio","author_email":"hello@ordemio.com","author_url":"https://ordemio.com","short_description":"AI reply copilot for agents – drafts replies and auto-resolves tickets.","long_description":"\u003ch2\u003e\u003cstrong\u003eFree your agents from hours of repetitive work.\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eThe Ordemio ChatGPT agent co-pilot \u003cstrong\u003edrafts\u003c/strong\u003e, \u003cstrong\u003eimproves\u003c/strong\u003e, and \u003cstrong\u003epersonalizes\u003c/strong\u003e responses directly in your ticket composer — no tab-switching, no extra tools.\u003c/p\u003e\n\n\u003cp\u003eEmpower your support team to respond faster, maintain tone consistency, and spend time where it matters most.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/ScMhqd0GkJM\"\u003e\u003cimg src=\"https://cdn.loom.com/sessions/thumbnails/fbe8b45daf2b4914872b7b665820c6cb-817efaa0a98ebc3f-full-play.gif\" alt=\"Watch the video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart your free 14-day trial — no credit card required.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhy SaaS and Tech Teams Prefer Ordemio\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eOrdemio is built for fast-moving support environments where accuracy, speed, and brand consistency matter most.\u003c/p\u003e\n\n\u003cp\u003eIt lives inside Zendesk — giving your agents an AI co-pilot that drafts, improves, and personalizes every reply without ever leaving their workspace.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGenerate Complete Replies, Instantly\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTurn documentation and past tickets into accurate, context-grounded replies — directly in the Zendesk composer.\u003c/p\u003e\n\n\u003cp\u003eYour team saves hours per week while maintaining a consistent voice across every channel.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://chat.ordemio.com/upload/copilot/copilot_scr_1.png\" alt=\"KP9PcEx.md.png\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003ePolish Every Draft in One Click\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eRefine tone, structure, and clarity instantly.\u003c/p\u003e\n\n\u003cp\u003eThe Co-Pilot enhances what your agents write — never replacing their judgment, just speeding it up.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://chat.ordemio.com/upload/copilot/copilot_scr_2.png\" alt=\"KP9sNJp.md.png\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eGive CS Leaders Full Visibility\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eTrack message volume, AI-resolved tickets, and agent adoption in real time.\u003c/p\u003e\n\n\u003cp\u003eChatlogs and dashboards show exactly how AI contributes — no hidden logic, no blind spots.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://chat.ordemio.com/upload/copilot/copilot_scr_3.png\" alt=\"KP9ZQmN.md.png\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhy agents love Ordemio AI\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFast, Accurate Replies:\u003c/strong\u003e Create complete emails with just a few words\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBest-in-Class Translations:\u003c/strong\u003e Reply, understand or summarise in any language\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Style + Brand Tone:\u003c/strong\u003e Consistent replies in the style of your brand and agent\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Summaries:\u003c/strong\u003e Get key highlights and suggested next steps\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePast Tickets:\u003c/strong\u003e Use similar past tickets to create replies\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge Sources:\u003c/strong\u003e Connect sources like Zendesk Help Center, developer Documentation, PDFs, Notion and more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003ePurpose-Built for SaaS and Tech Support\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eOrdemio isn’t a generic chatbot.\u003c/p\u003e\n\n\u003cp\u003eIt’s designed for complex products, technical customers, and high-volume support teams that need precision, compliance, and human control — at scale.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eTrusted by fast-growing SaaS and tech teams worldwide\u003c/strong\u003e\u003c/h4\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eFAQs\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I try it for free?\u003c/strong\u003e Yes! we offer a free 14 day trial with no commitment required. Simply click \u003cstrong\u003eInstall\u003c/strong\u003e at the top of this page and you\u0026#39;ll be up and running in one minute.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat is the pricing?\u003c/strong\u003e We\u0026#39;re the only copilot that doesn\u0026#39;t charge per seat, which means fair, usage-based pricing — just $0.10 per reply after the trial period. For more details, visit: https://www.ordemio.com/#pricing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs my data secure?\u003c/strong\u003e Data security is our top priority. All your data is secured using AES-256 encryption at rest and TLS 1.3 in transit. Your data is never used by ChatGPT for training models.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhich languages are supported?\u003c/strong\u003e The Ordemio AI assistant supports over 95 languages.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.ordemio.com/\"\u003eOrdemio.com\u003c/a\u003e or contact us with questions.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003e\u003cstrong\u003eHow to Install and Connect\u003c/strong\u003e\u003c/h2\u003e\n\n\u003ch3\u003e\u003cstrong\u003eStep 1 — Install the App\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk, open \u003cstrong\u003eAdmin Center → Apps and Integrations → Marketplace\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003e“rdemio AI Agent Copilot”\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the guided steps.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eStep 2 — Connect Your Zendesk Account\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any ticket in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eOrdemio icon\u003c/strong\u003e in the composer toolbar.\u003c/li\u003e\n\u003cli\u003eWhen prompted, select \u003cstrong\u003eConnect Account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eApprove Zendesk’s secure OAuth permissions and click \u003cstrong\u003eAllow.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cem\u003eNo manual tokens or keys required.\u003c/em\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eStep 3 — Complete Onboarding\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eRefresh Zendesk to start the short onboarding walkthrough.\u003c/li\u003e\n\u003cli\u003eOn the final screen, click \u003cstrong\u003eGo to Dashboard.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eYou’ll also receive a welcome email with login credentials and a direct link to your Ordemio workspace.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eStep 4 — Configure Your Workspace\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eFrom your Ordemio Dashboard, you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSet reply \u003cstrong\u003etone, style, and behavior\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eDefine \u003cstrong\u003eActions and Workflows\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eReview \u003cstrong\u003eChatlogs and analytics\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdmins can adjust configurations instantly — no downtime for agents.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eStep 5 — Start Using the co-pilot\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eInside Zendesk tickets:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eOrdemio icon\u003c/strong\u003e in the composer.\u003c/li\u003e\n\u003cli\u003eUse four key tabs:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGenerate:\u003c/strong\u003e Create a complete, context-grounded reply.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove:\u003c/strong\u003e Rewrite or enhance an existing draft.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage:\u003c/strong\u003e Control or override reply language.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptions:\u003c/strong\u003e Access dashboard and support tools.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003ePricing\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eFree 14-day trial available — no credit card required.\u003c/p\u003e\n\n\u003cp\u003eSee current plans at \u003ca href=\"https://ordemio.com/pricing\"\u003eordemio.com/pricing\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## **Free your agents from hours of repetitive work.**\n\nThe Ordemio ChatGPT agent co-pilot **drafts**, **improves**, and **personalizes** responses directly in your ticket composer — no tab-switching, no extra tools.\n\nEmpower your support team to respond faster, maintain tone consistency, and spend time where it matters most.\n\n[![Watch the video](https://cdn.loom.com/sessions/thumbnails/fbe8b45daf2b4914872b7b665820c6cb-817efaa0a98ebc3f-full-play.gif)](https://youtu.be/ScMhqd0GkJM)\n\n**Start your free 14-day trial — no credit card required.**\n\n## **Why SaaS and Tech Teams Prefer Ordemio**\n\nOrdemio is built for fast-moving support environments where accuracy, speed, and brand consistency matter most.\n\nIt lives inside Zendesk — giving your agents an AI co-pilot that drafts, improves, and personalizes every reply without ever leaving their workspace.\n\n### **Generate Complete Replies, Instantly**\n\nTurn documentation and past tickets into accurate, context-grounded replies — directly in the Zendesk composer.\n\nYour team saves hours per week while maintaining a consistent voice across every channel.\n\n![KP9PcEx.md.png](https://chat.ordemio.com/upload/copilot/copilot_scr_1.png)\n\n----------\n\n### **Polish Every Draft in One Click**\n\nRefine tone, structure, and clarity instantly.\n\nThe Co-Pilot enhances what your agents write — never replacing their judgment, just speeding it up.\n\n![KP9sNJp.md.png](https://chat.ordemio.com/upload/copilot/copilot_scr_2.png)\n\n----------\n\n### **Give CS Leaders Full Visibility**\n\nTrack message volume, AI-resolved tickets, and agent adoption in real time.\n\nChatlogs and dashboards show exactly how AI contributes — no hidden logic, no blind spots.\n\n![KP9ZQmN.md.png](https://chat.ordemio.com/upload/copilot/copilot_scr_3.png)\n\n----------\n\n### Why agents love Ordemio AI\n\n- **Fast, Accurate Replies:** Create complete emails with just a few words\n- **Best-in-Class Translations:** Reply, understand or summarise in any language\n- **Agent Style + Brand Tone:** Consistent replies in the style of your brand and agent\n- **Ticket Summaries:** Get key highlights and suggested next steps\n- **Past Tickets:** Use similar past tickets to create replies\n- **Knowledge Sources:** Connect sources like Zendesk Help Center, developer Documentation, PDFs, Notion and more.\n\n----------\n\n### **Purpose-Built for SaaS and Tech Support**\n\nOrdemio isn’t a generic chatbot.\n\nIt’s designed for complex products, technical customers, and high-volume support teams that need precision, compliance, and human control — at scale.\n\n#### **Trusted by fast-growing SaaS and tech teams worldwide**\n\n----------\n\n### FAQs\n\n**Can I try it for free?** Yes! we offer a free 14 day trial with no commitment required. Simply click **Install** at the top of this page and you'll be up and running in one minute.\n\n**What is the pricing?** We're the only copilot that doesn't charge per seat, which means fair, usage-based pricing — just $0.10 per reply after the trial period. For more details, visit: https://www.ordemio.com/#pricing.\n\n**Is my data secure?** Data security is our top priority. All your data is secured using AES-256 encryption at rest and TLS 1.3 in transit. Your data is never used by ChatGPT for training models.\n\n**Which languages are supported?** The Ordemio AI assistant supports over 95 languages.\n\nLearn more at [Ordemio.com](https://www.ordemio.com/) or contact us with questions.","raw_installation_instructions":"## **How to Install and Connect**\n\n### **Step 1 — Install the App**\n\n1. In Zendesk, open **Admin Center → Apps and Integrations → Marketplace**.\n2. Search for **“rdemio AI Agent Copilot”**\n3. Click **Install** and follow the guided steps.\n\n----------\n\n### **Step 2 — Connect Your Zendesk Account**\n\n1. Open any ticket in Zendesk Support.\n2. Click the **Ordemio icon** in the composer toolbar.\n3. When prompted, select **Connect Account**.\n4. Approve Zendesk’s secure OAuth permissions and click **Allow.**\n\n_No manual tokens or keys required._\n\n----------\n\n### **Step 3 — Complete Onboarding**\n\n- Refresh Zendesk to start the short onboarding walkthrough.\n- On the final screen, click **Go to Dashboard.**\n- You’ll also receive a welcome email with login credentials and a direct link to your Ordemio workspace.\n\n----------\n\n### **Step 4 — Configure Your Workspace**\n\nFrom your Ordemio Dashboard, you can:\n\n- Set reply **tone, style, and behavior**\n- Define **Actions and Workflows**\n- Review **Chatlogs and analytics**\n\nAdmins can adjust configurations instantly — no downtime for agents.\n\n----------\n\n### **Step 5 — Start Using the co-pilot**\n\nInside Zendesk tickets:\n\n- Click the **Ordemio icon** in the composer.\n- Use four key tabs:\n  - **Generate:** Create a complete, context-grounded reply.\n  - **Improve:** Rewrite or enhance an existing draft.\n  - **Language:** Control or override reply language.\n  - **Options:** Access dashboard and support tools.\n\n----------\n\n### **Pricing**\n\nFree 14-day trial available — no credit card required.\n\nSee current plans at [ordemio.com/pricing](https://ordemio.com/pricing).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1179903.apps.zdusercontent.com/1179903/assets/1762691893-45d9448af85c19025e27ece57cf2ce25/logo-small.png","large_icon":"https://1179903.apps.zdusercontent.com/1179903/assets/1762691893-45d9448af85c19025e27ece57cf2ce25/logo.png","screenshots":["https://1179903.apps.zdusercontent.com/1179903/assets/1762691893-45d9448af85c19025e27ece57cf2ce25/screenshot-0.png","https://1179903.apps.zdusercontent.com/1179903/assets/1762691893-45d9448af85c19025e27ece57cf2ce25/screenshot-1.png","https://1179903.apps.zdusercontent.com/1179903/assets/1762691893-45d9448af85c19025e27ece57cf2ce25/screenshot-2.png"],"installation_count":2},{"id":1179926,"name":"AI Knowledge Base by Macha","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3394599,"app_id":1179926,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-10-29T09:03:25Z","updated_at":"2025-10-29T09:03:25Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5373,"entity_id":1179926,"app_id":1179926,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-10-29T09:03:27.000Z","updated_at":"2025-10-29T09:03:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ZLMP6LYG4C","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-29T09:03:25Z","updated_at":"2026-01-13T03:40:46Z","terms_conditions_url":null,"app_organization":{"id":6141,"name":"Macha AI","email":"support@getmacha.com","website":"https://getmacha.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[3,2],"date_published":"2025-11-13T18:45:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmacha.com/pricing"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-01-13T03:40:33Z","owner_id":269519,"author_name":"Macha AI","author_email":"support@getmacha.com","author_url":"https://www.getmacha.com?utm_source=https://www.zendesk.com/marketplace\u0026utm_medium=zdmarketplace\u0026utm_content=app_details\u0026utm_campaign=zd_marketplace","short_description":"Search your knowledge sources with AI from inside Zendesk","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/banner.jpg\" alt=\"Banner\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eWhy admins choose AI Knowledge Base by Macha\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click setup:\u003c/strong\u003e Connect your Zendesk Help Center, macros, or other knowledge sources in minutes — no coding required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmarter ticket handling:\u003c/strong\u003e Agents get instant, contextually accurate AI answers directly inside Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupports multiple sources:\u003c/strong\u003e Connect Zendesk Help Center, Shopify products, macros, Notion pages, and external websites.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeeps your data private:\u003c/strong\u003e Your content stays secure. Data is processed transiently and never stored.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproves response times:\u003c/strong\u003e Agents spend less time searching and more time solving tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAffordable \u0026amp; scalable:\u003c/strong\u003e Free to start, just $15/month for growing teams.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAwesome support:\u003c/strong\u003e Our team prides itself on fast, helpful responses.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eKey features\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered sidebar search:\u003c/strong\u003e Search across your connected knowledge sources right inside Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/widget.jpg\" alt=\"Knowledge Search Widget\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk-native integration:\u003c/strong\u003e Works seamlessly with tickets, macros, and the agent workspace.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart suggestions:\u003c/strong\u003e AI recommends the most relevant help center or knowledge articles for each ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-source sync:\u003c/strong\u003e Combine Zendesk Help Center, macros, Shopify products, Notion pages, and more.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple admin controls:\u003c/strong\u003e Manage sources, sync settings, and document limits with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003ePricing\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/pricing.jpg\" alt=\"Pricing\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFree Plan:\u003c/strong\u003e Connect up to 3 sources, up to 100 documents per source.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBusiness Plan:\u003c/strong\u003e Connect up to 10 sources, up to 500 documents per source.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Plans:\u003c/strong\u003e For larger limits or enterprise integrations, contact us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from this page.\u003c/li\u003e\n\u003cli\u003eIn Zendesk, go to \u003cstrong\u003eApps → AI Knowledge Base by Macha → Getting Started\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eConnect your knowledge sources (Zendesk Help Center, Macros, etc.) and start syncing.\u003c/li\u003e\n\u003cli\u003eOpen any ticket — use the sidebar to get AI answers instantly.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eFree Trial\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eTry the AI Knowledge Base app free for 14 days.\u003c/li\u003e\n\u003cli\u003eConnect sources, experience instant answers, and see how AI transforms ticket handling.\u003c/li\u003e\n\u003cli\u003eUpgrade anytime to unlock more sources and higher document limits.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eSupport\u003c/h1\u003e\n\n\u003cp\u003eQuestions or need help? Reach us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e\nExplore other AI apps by Macha AI at \u003ca href=\"https://getmacha.com\"\u003egetmacha.com\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/logos.jpg\" alt=\"Logo Wall\"\u003e \u003c/p\u003e\n\n\u003ch1\u003eData Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here’s how we protect it: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential—AI-generated content—while excluding customer details and tickets. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. Learn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e. Learn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eHow to install\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from this page.\u003c/li\u003e\n\u003cli\u003eIn Zendesk, go to \u003cstrong\u003eApps → AI Knowledge Base by Macha → Getting Started\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eConnect your sources (Zendesk Help Center, macros, Notion, etc.).\u003c/li\u003e\n\u003cli\u003eOnce connected, the AI will start processing your content and enable instant answers for agents.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eNeed help? Reach us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e\nLearn more at \u003ca href=\"https://www.getmacha.com\"\u003ewww.getmacha.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Banner](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/banner.jpg)\n\n# Why admins choose AI Knowledge Base by Macha\n\n* **One-click setup:** Connect your Zendesk Help Center, macros, or other knowledge sources in minutes — no coding required.\n* **Smarter ticket handling:** Agents get instant, contextually accurate AI answers directly inside Zendesk.\n* **Supports multiple sources:** Connect Zendesk Help Center, Shopify products, macros, Notion pages, and external websites.\n* **Keeps your data private:** Your content stays secure. Data is processed transiently and never stored.\n* **Improves response times:** Agents spend less time searching and more time solving tickets.\n* **Affordable \u0026 scalable:** Free to start, just $15/month for growing teams.\n* **Awesome support:** Our team prides itself on fast, helpful responses.\n\n---\n\n# Key features\n\n* **AI-powered sidebar search:** Search across your connected knowledge sources right inside Zendesk.\n\n![Knowledge Search Widget](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/widget.jpg)\n\n* **Zendesk-native integration:** Works seamlessly with tickets, macros, and the agent workspace.\n* **Smart suggestions:** AI recommends the most relevant help center or knowledge articles for each ticket.\n* **Multi-source sync:** Combine Zendesk Help Center, macros, Shopify products, Notion pages, and more.\n* **Simple admin controls:** Manage sources, sync settings, and document limits with ease.\n\n---\n\n# Pricing\n\n![Pricing](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/pricing.jpg)\n\n* **Free Plan:** Connect up to 3 sources, up to 100 documents per source.\n* **Business Plan:** Connect up to 10 sources, up to 500 documents per source.\n* **Custom Plans:** For larger limits or enterprise integrations, contact us at [support@getmacha.com](mailto:support@getmacha.com).\n\n---\n\n# How to install\n\n1. Install the app from this page.\n2. In Zendesk, go to **Apps → AI Knowledge Base by Macha → Getting Started**.\n3. Connect your knowledge sources (Zendesk Help Center, Macros, etc.) and start syncing.\n4. Open any ticket — use the sidebar to get AI answers instantly.\n\n---\n\n# Free Trial\n\n* Try the AI Knowledge Base app free for 14 days.\n* Connect sources, experience instant answers, and see how AI transforms ticket handling.\n* Upgrade anytime to unlock more sources and higher document limits.\n\n---\n\n# Support\n\nQuestions or need help? Reach us at [support@getmacha.com](mailto:support@getmacha.com).  \nExplore other AI apps by Macha AI at [getmacha.com](https://getmacha.com).  \n\n![Logo Wall](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/knowledge-base/logos.jpg) \n\n# Data Security at Macha AI \n\nWe prioritize data security to ensure your information remains safe. Here’s how we protect it: \n\n* **Minimal Data Storage:** We only save what's essential—AI-generated content—while excluding customer details and tickets. \n\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security. \n\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored. \n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy). Learn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf). Learn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement).","raw_installation_instructions":"# How to install\n\n1. Install the app from this page.\n2. In Zendesk, go to **Apps → AI Knowledge Base by Macha → Getting Started**.\n3. Connect your sources (Zendesk Help Center, macros, Notion, etc.).\n4. Once connected, the AI will start processing your content and enable instant answers for agents.\n\n---\n\nNeed help? Reach us at [support@getmacha.com](mailto:support@getmacha.com).  \nLearn more at [www.getmacha.com](https://www.getmacha.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1179926.apps.zdusercontent.com/1179926/assets/1767864402-fdc250bdf612546f18784231e3faaa8e/logo-small.png","large_icon":"https://1179926.apps.zdusercontent.com/1179926/assets/1767864402-fdc250bdf612546f18784231e3faaa8e/logo.png","screenshots":["https://1179926.apps.zdusercontent.com/1179926/assets/1767864402-fdc250bdf612546f18784231e3faaa8e/screenshot-0.png","https://1179926.apps.zdusercontent.com/1179926/assets/1767864402-fdc250bdf612546f18784231e3faaa8e/screenshot-1.png","https://1179926.apps.zdusercontent.com/1179926/assets/1767864402-fdc250bdf612546f18784231e3faaa8e/screenshot-2.png"],"installation_count":9},{"id":1180205,"name":"Docusign Maestro by This Dot Labs","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-10-29T19:38:01Z","updated_at":"2025-11-05T16:39:42Z","terms_conditions_url":null,"app_organization":{"id":7202,"name":"This Dot Labs","email":"support@thisdotlabs.zendesk.com","website":"https://www.thisdot.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-11-05T16:39:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ecom.docusign.com/plans-and-pricing/iam"},"location_names":[],"last_update_time":"2025-11-04T22:53:30Z","owner_id":269519,"author_name":"This Dot Labs","author_email":"zendesk-support@thisdot.co","author_url":"https://docusign-apps-zendesk.vercel.app/support","short_description":"Create and update Zendesk tickets from Docusign's Maestro workflows.","long_description":"\u003cp\u003e\u003cstrong\u003eThis Dot Labs\u003c/strong\u003e is a leading web development and AI enablement consultancy that empowers teams to build modern, scalable, and maintainable applications. Our experts specialize in JavaScript, TypeScript, and today\u0026#39;s most popular frameworks — React, Angular, Vue, and Node.js.\u003cbr\u003e\nWith the \u003cstrong\u003eDocusign Maestro by This Dot Labs\u003c/strong\u003e app, you can connect the incredible power of Docusign\u0026#39;s Intelligent Agreement Management platform directly to Zendesk, including the workflow automation tool Maestro. Built as an \u003cstrong\u003eextension app for Docusign Maestro\u003c/strong\u003e, this app adds powerful workflow steps that let you automate ticket creation, updates, and agreement archiving.\u003cbr\u003e\nTake your Docusign integration further with new Maestro workflow steps that let you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically create tickets\u003c/strong\u003e when new agreement or signature requests are initiated.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate ticket statuses in real time\u003c/strong\u003e as agreements move through different stages.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch and filter tickets\u003c/strong\u003e using custom and flexible criteria.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttach signed documents\u003c/strong\u003e directly to Zendesk tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFrom customer support forms to internal service requests, you can easily build automated flows that connect signing events to your existing Zendesk processes. For example, when a customer submits a form that requires a signature, the app can automatically create a ticket, track the signing status, and update the ticket when the document is completed — all without manual intervention.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eData Privacy \u0026amp; Security\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eWe take data protection seriously. The \u003cstrong\u003eDocusign Maestro by This Dot Labs\u003c/strong\u003e app does \u003cstrong\u003enot\u003c/strong\u003e store any attachments, metadata, customer data, or ticket information outside Zendesk. All data remains securely within your Zendesk environment. This Dot Labs does not store, share, or sell any user or ticket data.\u003cbr\u003e\nFor details on our data handling and privacy practices, visit our \u003ca href=\"https://www.thisdot.co/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease follow the instructions at https://thisdot.github.io/docusign-apps/zendesk/#installing-the-app-on-docusign to install the app in Docusign\u003c/p\u003e\n","raw_long_description":"**This Dot Labs** is a leading web development and AI enablement consultancy that empowers teams to build modern, scalable, and maintainable applications. Our experts specialize in JavaScript, TypeScript, and today's most popular frameworks — React, Angular, Vue, and Node.js.\nWith the **Docusign Maestro by This Dot Labs** app, you can connect the incredible power of Docusign's Intelligent Agreement Management platform directly to Zendesk, including the workflow automation tool Maestro. Built as an **extension app for Docusign Maestro**, this app adds powerful workflow steps that let you automate ticket creation, updates, and agreement archiving.\nTake your Docusign integration further with new Maestro workflow steps that let you:\n\n- **Automatically create tickets** when new agreement or signature requests are initiated.\n- **Update ticket statuses in real time** as agreements move through different stages.\n- **Search and filter tickets** using custom and flexible criteria.\n- **Attach signed documents** directly to Zendesk tickets.\n\nFrom customer support forms to internal service requests, you can easily build automated flows that connect signing events to your existing Zendesk processes. For example, when a customer submits a form that requires a signature, the app can automatically create a ticket, track the signing status, and update the ticket when the document is completed — all without manual intervention.\n### **Data Privacy \u0026 Security**\n\nWe take data protection seriously. The **Docusign Maestro by This Dot Labs** app does **not** store any attachments, metadata, customer data, or ticket information outside Zendesk. All data remains securely within your Zendesk environment. This Dot Labs does not store, share, or sell any user or ticket data.\nFor details on our data handling and privacy practices, visit our [Privacy Policy](https://www.thisdot.co/privacy-policy).","raw_installation_instructions":"Please follow the instructions at https://thisdot.github.io/docusign-apps/zendesk/#installing-the-app-on-docusign to install the app in Docusign","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1180205.apps.zdusercontent.com/1180205/assets/1762273838-ac19f5b96b4888dcc9af37e8c3d13811/logo-small.png","large_icon":"https://1180205.apps.zdusercontent.com/1180205/assets/1762273838-ac19f5b96b4888dcc9af37e8c3d13811/logo.png","screenshots":["https://1180205.apps.zdusercontent.com/1180205/assets/1762273838-ac19f5b96b4888dcc9af37e8c3d13811/screenshot-0.png","https://1180205.apps.zdusercontent.com/1180205/assets/1762273838-ac19f5b96b4888dcc9af37e8c3d13811/screenshot-1.png","https://1180205.apps.zdusercontent.com/1180205/assets/1762273838-ac19f5b96b4888dcc9af37e8c3d13811/screenshot-2.png"],"installation_count":0},{"id":1184210,"name":"Past Tickets Search AI by Macha","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3408773,"app_id":1184210,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-09T12:36:15Z","updated_at":"2025-11-09T12:36:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5386,"entity_id":1184210,"app_id":1184210,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-09T12:36:17.000Z","updated_at":"2025-11-09T12:36:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":8,"average":5,"count":{"5":8,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-09T12:36:15Z","updated_at":"2026-04-06T18:34:19Z","terms_conditions_url":null,"app_organization":{"id":6141,"name":"Macha AI","email":"support@getmacha.com","website":"https://getmacha.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[3,2],"date_published":"2025-11-12T18:10:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmacha.com/pricing"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-04-06T18:34:12Z","owner_id":269519,"author_name":"Macha AI","author_email":"support@getmacha.com","author_url":"https://www.getmacha.com","short_description":"AI powered search for past Zendesk tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/banner.jpg\" alt=\"Past Tickets Search AI\"\u003e\u003c/p\u003e\n\n\u003ch1\u003e🔍 AI powered search for past Zendesk tickets\u003c/h1\u003e\n\n\u003cp\u003eSupport teams solve similar issues every day, but finding the right past ticket to reference is often slow and frustrating.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePast Tickets Search AI by Macha\u003c/strong\u003e solves that by helping agents quickly find relevant past tickets directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eStart your free trial — no credit card required.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🫰 Getting started\u003c/h1\u003e\n\n\u003cp\u003eGet started in just a few minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Past-Tickets-Search-Getting-Started.gif\" alt=\"Getting Started\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e❤️ Why support teams love Past Tickets AI Search by Macha\u003c/h1\u003e\n\n\u003cp\u003e⚡ \u003cstrong\u003eFind similar tickets in seconds\u003c/strong\u003e: Agents can quickly find similar past tickets without relying on memory, teammates, or manual searching.\u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eSearch without leaving the ticket\u003c/strong\u003e: The app lives inside the Zendesk sidebar, so agents stay focused on the ticket they\u0026#39;re working on.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eGrows with your ticket history\u003c/strong\u003e: Choose a plan based on how many past tickets you want available for search as your support operation grows.\u003c/p\u003e\n\n\u003cp\u003e✨ \u003cstrong\u003eOne job, done well\u003c/strong\u003e: This app does one thing well: search past tickets fast.\u003c/p\u003e\n\n\u003cp\u003e💡 \u003cstrong\u003eResolve issues with confidence\u003c/strong\u003e: Reduce time spent digging through old tickets and help agents resolve issues with confidence.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e⚙️ How it works\u003c/h1\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Past-Tickets-Search-How-It-Works.gif\" alt=\"How it works\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🤝 Who it\u0026#39;s for\u003c/h1\u003e\n\n\u003cp\u003ePast Tickets AI Search is built for support teams that:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandle recurring or similar customer issues\u003c/li\u003e\n\u003cli\u003eWant a faster way to find relevant past tickets\u003c/li\u003e\n\u003cli\u003ePrefer simple, focused tools over complex systems\u003c/li\u003e\n\u003cli\u003eWant to help agents work more efficiently without changing existing processes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e💲 Pricing\u003c/h1\u003e\n\n\u003cp\u003ePricing is based on how many past tickets you want available for search.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Pricing.jpg\" alt=\"Pricing\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🧩 Explore the complete Macha AI app suite\u003c/h1\u003e\n\n\u003cp\u003eDiscover all our Zendesk apps here: \u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003eMacha AI App Suite\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg\" alt=\"Macha AI App Suite\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg\" alt=\"Customer Logos\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGot questions?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nJust write to us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about us at \u003ca href=\"https://www.getmacha.com\"\u003egetmacha.com\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nBook a demo or onboarding session: \u003ca href=\"https://cal.com/macha-ai/macha-ai-demo-or-onboarding\"\u003eBook a Quick Slot\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔐 Data Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential — AI-generated knowledge — while excluding customer details and raw ticket data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. Learn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e. Learn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eJust 3 Simple Steps to Go-Live\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Past Tickets Search app on your Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the app dashboard from the left Zendesk sidebar and complete the onboarding flow\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow open any Zendesk ticket \u0026gt; Open Past Tickets Search AI from right sidebar to start searching similar past tickets\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it — your past tickets search got a whole lot easier.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Just \u003ca href=\"mailto:support@getmacha.com\"\u003ewrite to us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Past Tickets Search AI](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/banner.jpg)\n\n# 🔍 AI powered search for past Zendesk tickets\n\nSupport teams solve similar issues every day, but finding the right past ticket to reference is often slow and frustrating.\n\n**Past Tickets Search AI by Macha** solves that by helping agents quickly find relevant past tickets directly inside Zendesk.\n\nStart your free trial — no credit card required.\n\n---\n\n# 🫰 Getting started\n\nGet started in just a few minutes.\n\n![Getting Started](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Past-Tickets-Search-Getting-Started.gif)\n\n---\n\n# ❤️ Why support teams love Past Tickets AI Search by Macha\n\n⚡ **Find similar tickets in seconds**: Agents can quickly find similar past tickets without relying on memory, teammates, or manual searching.\n\n🛠️ **Search without leaving the ticket**: The app lives inside the Zendesk sidebar, so agents stay focused on the ticket they're working on.\n\n📈 **Grows with your ticket history**: Choose a plan based on how many past tickets you want available for search as your support operation grows.\n\n✨ **One job, done well**: This app does one thing well: search past tickets fast.\n\n💡 **Resolve issues with confidence**: Reduce time spent digging through old tickets and help agents resolve issues with confidence.\n\n---\n\n# ⚙️ How it works\n\n![How it works](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Past-Tickets-Search-How-It-Works.gif)\n\n---\n\n# 🤝 Who it's for\n\nPast Tickets AI Search is built for support teams that:\n\n* Handle recurring or similar customer issues\n* Want a faster way to find relevant past tickets\n* Prefer simple, focused tools over complex systems\n* Want to help agents work more efficiently without changing existing processes\n\n---\n\n# 💲 Pricing\n\nPricing is based on how many past tickets you want available for search.\n\n![Pricing](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets-search/Pricing.jpg)\n\n---\n\n# 🧩 Explore the complete Macha AI app suite\n\nDiscover all our Zendesk apps here: [Macha AI App Suite](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n[![Macha AI App Suite](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg)](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n![Customer Logos](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg)\n\n**Got questions?**  \nJust write to us at [support@getmacha.com](mailto:support@getmacha.com)\n\nLearn more about us at [getmacha.com](https://www.getmacha.com)  \nBook a demo or onboarding session: [Book a Quick Slot](https://cal.com/macha-ai/macha-ai-demo-or-onboarding)\n\n---\n\n# 🔐 Data Security at Macha AI\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* **Minimal Data Storage:** We only save what's essential — AI-generated knowledge — while excluding customer details and raw ticket data.\n\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security.\n\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored.\n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy). Learn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf). Learn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement).","raw_installation_instructions":"# Just 3 Simple Steps to Go-Live\n\n1. Install the Past Tickets Search app on your Zendesk\n\n2. Open the app dashboard from the left Zendesk sidebar and complete the onboarding flow\n\n3. Now open any Zendesk ticket \u003e Open Past Tickets Search AI from right sidebar to start searching similar past tickets\n\nThat's it — your past tickets search got a whole lot easier.\n\nNeed help? Just [write to us](mailto:support@getmacha.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1184210.apps.zdusercontent.com/1184210/assets/1775206603-55d61501cbd3525aa7385d263086cba3/logo-small.png","large_icon":"https://1184210.apps.zdusercontent.com/1184210/assets/1775206603-55d61501cbd3525aa7385d263086cba3/logo.png","screenshots":["https://1184210.apps.zdusercontent.com/1184210/assets/1775206603-55d61501cbd3525aa7385d263086cba3/screenshot-0.png","https://1184210.apps.zdusercontent.com/1184210/assets/1775206603-55d61501cbd3525aa7385d263086cba3/screenshot-1.png","https://1184210.apps.zdusercontent.com/1184210/assets/1775206603-55d61501cbd3525aa7385d263086cba3/screenshot-2.png"],"installation_count":20},{"id":1184371,"name":"PDF Export \u0026 Download for Tickets","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3409168,"app_id":1184371,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-10T04:25:04Z","updated_at":"2025-11-10T04:25:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5387,"entity_id":1184371,"app_id":1184371,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-10T04:25:05.000Z","updated_at":"2025-11-10T04:25:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-10T04:25:03Z","updated_at":"2025-11-25T22:16:22Z","terms_conditions_url":null,"app_organization":{"id":7237,"name":"INO STUDIO","email":"zendeskapp@terrydjony.zom","website":null,"country_code":"ID","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2025-11-13T19:23:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2025-11-25T22:16:18Z","owner_id":269519,"author_name":"Ino Studio Lab","author_email":"inostudiolab@terrydjony.com","author_url":"https://inostudiolab.com","short_description":"Download tickets in PDF (single/bulk + side conversations \u0026 internal notes)","long_description":"\u003ch2\u003eWhat it does\u003c/h2\u003e\n\n\u003cp\u003eTicket PDF Download lets agents export clean, shareable PDF snapshots of tickets—either individually from the ticket sidebar or in bulk using advanced search filters. PDFs can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e100% Free\u003c/strong\u003e - No hidden costs, no premium tiers, no limits on usage.  \u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003ch3\u003eSingle Ticket Export\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuick export from ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOne-click PDF download of current ticket\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBulk Export with Advanced Search\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch and filter tickets by status, priority, type, tags, dates, requester, and assignee\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect multiple tickets from search results\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExport up to 50 tickets at once as a ZIP file\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePowerful filters for finding exactly the tickets you need\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePDF Content\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eExport status, priority, type, tags\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInclude requester and assignee details\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eComments ordered chronologically\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptional: internal notes and side conversations\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProfessional color-coded formatting\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData handling \u0026amp; privacy\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eRuns entirely inside the Zendesk App Framework (ZAF)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUses the signed-in agent\u0026#39;s permissions; no third-party servers\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo ticket content or user data is stored or transmitted outside Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePDFs are generated locally in the agent\u0026#39;s browser and downloaded directly\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccess to data is constrained by the agent\u0026#39;s Zendesk permissions\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrivacy policy: https://inostudiolab.com/privacy\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFor questions or inquiries: inostudiolab@terrydjony.com\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eNo additional configuration is required. To install and use the app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Admin Center, go to Apps and integrations → Marketplace, search for “Ticket PDF Download”, and click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket; the app appears in the sidebar as “Ticket PDF Download”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptionally check “Include internal notes” and “Include side conversations”\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick “Download PDF” to export the ticket snapshot.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## What it does  \nTicket PDF Download lets agents export clean, shareable PDF snapshots of tickets—either individually from the ticket sidebar or in bulk using advanced search filters. PDFs can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.  \n\n**100% Free** - No hidden costs, no premium tiers, no limits on usage.  \n\n## Key features  \n### Single Ticket Export\n- Quick export from ticket sidebar  \n- One-click PDF download of current ticket  \n\n### Bulk Export with Advanced Search\n- Search and filter tickets by status, priority, type, tags, dates, requester, and assignee  \n- Select multiple tickets from search results  \n- Export up to 50 tickets at once as a ZIP file  \n- Powerful filters for finding exactly the tickets you need  \n\n### PDF Content\n- Export status, priority, type, tags  \n- Include requester and assignee details  \n- Comments ordered chronologically  \n- Optional: internal notes and side conversations  \n- Professional color-coded formatting  \n\n## Data handling \u0026 privacy  \n- Runs entirely inside the Zendesk App Framework (ZAF)  \n- Uses the signed-in agent's permissions; no third-party servers  \n- No ticket content or user data is stored or transmitted outside Zendesk  \n- PDFs are generated locally in the agent's browser and downloaded directly  \n- Access to data is constrained by the agent's Zendesk permissions  \n\n## Support \u0026 Privacy\n- Privacy policy: https://inostudiolab.com/privacy  \n- For questions or inquiries: inostudiolab@terrydjony.com","raw_installation_instructions":"No additional configuration is required. To install and use the app:\n\n1. In Zendesk Admin Center, go to Apps and integrations → Marketplace, search for “Ticket PDF Download”, and click Install.\n\n2. Open any ticket; the app appears in the sidebar as “Ticket PDF Download”.\n\n3. Optionally check “Include internal notes” and “Include side conversations”\n\n4. Click “Download PDF” to export the ticket snapshot.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1184371.apps.zdusercontent.com/1184371/assets/1764025668-88448f35ad986edcd725be20ac0ed970/logo-small.png","large_icon":"https://1184371.apps.zdusercontent.com/1184371/assets/1764025668-88448f35ad986edcd725be20ac0ed970/logo.png","screenshots":["https://1184371.apps.zdusercontent.com/1184371/assets/1764025668-88448f35ad986edcd725be20ac0ed970/screenshot-0.png","https://1184371.apps.zdusercontent.com/1184371/assets/1764025668-88448f35ad986edcd725be20ac0ed970/screenshot-1.png","https://1184371.apps.zdusercontent.com/1184371/assets/1764025668-88448f35ad986edcd725be20ac0ed970/screenshot-2.png"],"installation_count":137},{"id":1184817,"name":"Shopify AI Agent by Adelante CX","state":"published","version":"1.1.3","framework_version":"2.0","parameters":[{"id":3410604,"app_id":1184817,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-11T07:05:12Z","updated_at":"2025-11-11T07:05:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5389,"entity_id":1184817,"app_id":1184817,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-11T07:05:13.000Z","updated_at":"2025-11-11T07:05:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":7,"average":5,"count":{"5":7,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-W5BPSZH7JW","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-11T07:05:11Z","updated_at":"2026-07-15T21:52:49Z","terms_conditions_url":"https://getadelante.com/terms-of-use","app_organization":{"id":3351,"name":"AdelanteCX — Managed AI Support Agent for Ecommerce \u0026 Shopify","email":"tamir@getadelante.com","website":"https://www.getadelante.com/?utm_source=zd_marketplace\u0026utm_medium=Learn_More\u0026utm_content=website","country_code":"IL","stripe_account_id":null,"state":"published"},"locations":[9,3,7,2,1],"date_published":"2025-12-08T17:31:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getadelante.com/#pricing"},"location_names":["modal","ticket_sidebar","background","nav_bar","top_bar"],"last_update_time":"2026-07-15T21:52:42Z","owner_id":269519,"author_name":"Adelante CX","author_email":"help@getadelante.com","author_url":"https://getadelante.com","short_description":"AI agent that takes real actions in Shopify: refunds, exchanges and order edits.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See \u003ca href=\"https://tinyurl.com/yrkatpem\"\u003eAbout Sunshine Conversations\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003e80% of tickets don\u0026#39;t need a human. They need actions.\u003c/h2\u003e\n\n\u003cp\u003eMost e-commerce tickets repeat: WISMO, returns, exchanges, address changes, sizing. Website-scraping bots guess from FAQ text and create extra work. Your customers need the thing done: the refund issued, the address updated, the exchange started.\u003c/p\u003e\n\n\u003ch2\u003eMeet the Shopify AI Agent\u003c/h2\u003e\n\n\u003cp\u003eTrained on your policies, macros, and ticket history, fully connected to Shopify and your stack. It checks live orders, updates addresses before fulfillment, starts returns and exchanges, checks inventory, recommends products, contacts vendors, and resolves 80%+ of tickets end to end. When judgment is needed, it hands off to your team with the full story attached.\u003c/p\u003e\n\n\u003ch2\u003eVerified results\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eOutlier Group resolves 80%+ of tickets end to end and their Trustpilot rating climbed from 3.5 to 4.0.\u003c/li\u003e\n\u003cli\u003eModibodi closes ~70% of inquiries with no rep involved.\u003c/li\u003e\n\u003cli\u003eFirst response in seconds, 24/7, in any language your customers use.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eYou stay in control\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eApproved actions only:\u003c/strong\u003e refund limits, policy rules, escalation gates for VIPs, fraud signals, and exceptions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDraft-only mode\u003c/strong\u003e for sensitive flows: the agent prepares, a human approves.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull Zendesk logging\u003c/strong\u003e with correct fields, tags, and a complete audit trail.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWeekly QA loop:\u003c/strong\u003e we review real conversations and tune the agent as your catalog and policies change.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eDone for you, live in 10 days\u003c/h2\u003e\n\n\u003cp\u003eWe build, train, test against your real ticket paths, and operate it after launch. No setup fees, no DIY prompt projects, and a 30-day money-back guarantee.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://getadelante.com/shopaicompare\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDemo:\u003c/strong\u003e \u003cimg src=\"https://www.getadelante.com/shopify-ai-gif\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eTrusted by ecommerce teams\u003c/h2\u003e\n\n\u003cp\u003eBuilt by Adelante CX, Zendesk Partner, running support for ecommerce teams since 2018.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.getadelante.com/logocompanies\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey capabilities\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eShopify-native:\u003c/strong\u003e Orders, Inventory, Customers, real actions (edits, returns, refunds).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-system:\u003c/strong\u003e billing, shipping carriers, warehousing, Klaviyo, vendor workflows.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOmnichannel:\u003c/strong\u003e email, chat, SMS, WhatsApp, Messenger.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual\u003c/strong\u003e, brand-aligned tone, trained like a human rep on your SOPs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart handoffs\u003c/strong\u003e with customer context, checked details, and suggested next step.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProduct-aware recommendations\u003c/strong\u003e that turn support into sales.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eSecurity\u003c/h2\u003e\n\n\u003cp\u003eEnterprise-grade design from day one. SOC 2 Type II and GDPR compliant.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.getadelante.com/security-image\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet your agent or book a demo:\u003c/strong\u003e https://www.getadelante.com/quiz\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Shopify AI Agent from the Zendesk Marketplace and open it from the nav bar.\u003c/li\u003e\n\u003cli\u003eCreate your account and finish the quick setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eConfigure\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eAssistant: Enable the agent and set tone, rules, and escalation.\u003c/li\u003e\n\u003cli\u003eQ\u0026amp;A: Import Macros as Q\u0026As; edit or add items as needed.\u003c/li\u003e\n\u003cli\u003eZendesk: Set business hours, subject mapping, and any required fields.\u003c/li\u003e\n\u003cli\u003eShopify: Connect your store so the agent can read orders, inventory, customers, and perform updates/refunds.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eActivate\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eTest in a ticket, then book an activation call to finalize: https://getadelante.com/quiz\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See [About Sunshine Conversations](https://tinyurl.com/yrkatpem).**\n\n## 80% of tickets don't need a human. They need actions.\nMost e-commerce tickets repeat: WISMO, returns, exchanges, address changes, sizing. Website-scraping bots guess from FAQ text and create extra work. Your customers need the thing done: the refund issued, the address updated, the exchange started.\n\n## Meet the Shopify AI Agent\nTrained on your policies, macros, and ticket history, fully connected to Shopify and your stack. It checks live orders, updates addresses before fulfillment, starts returns and exchanges, checks inventory, recommends products, contacts vendors, and resolves 80%+ of tickets end to end. When judgment is needed, it hands off to your team with the full story attached.\n\n## Verified results\n- Outlier Group resolves 80%+ of tickets end to end and their Trustpilot rating climbed from 3.5 to 4.0.\n- Modibodi closes ~70% of inquiries with no rep involved.\n- First response in seconds, 24/7, in any language your customers use.\n\n## You stay in control\n- **Approved actions only:** refund limits, policy rules, escalation gates for VIPs, fraud signals, and exceptions.\n- **Draft-only mode** for sensitive flows: the agent prepares, a human approves.\n- **Full Zendesk logging** with correct fields, tags, and a complete audit trail.\n- **Weekly QA loop:** we review real conversations and tune the agent as your catalog and policies change.\n\n## Done for you, live in 10 days\nWe build, train, test against your real ticket paths, and operate it after launch. No setup fees, no DIY prompt projects, and a 30-day money-back guarantee.\n\n![](https://getadelante.com/shopaicompare)\n\n**Demo:** ![](https://www.getadelante.com/shopify-ai-gif)\n\n## Trusted by ecommerce teams\nBuilt by Adelante CX, Zendesk Partner, running support for ecommerce teams since 2018.\n\n![](https://www.getadelante.com/logocompanies)\n\n## Key capabilities\n- **Shopify-native:** Orders, Inventory, Customers, real actions (edits, returns, refunds).\n- **Multi-system:** billing, shipping carriers, warehousing, Klaviyo, vendor workflows.\n- **Omnichannel:** email, chat, SMS, WhatsApp, Messenger.\n- **Multilingual**, brand-aligned tone, trained like a human rep on your SOPs.\n- **Smart handoffs** with customer context, checked details, and suggested next step.\n- **Product-aware recommendations** that turn support into sales.\n\n---\n\n## Security\nEnterprise-grade design from day one. SOC 2 Type II and GDPR compliant.\n\n![](https://www.getadelante.com/security-image)\n\n**Get your agent or book a demo:** https://www.getadelante.com/quiz","raw_installation_instructions":"# Installation\n1. Install the Shopify AI Agent from the Zendesk Marketplace and open it from the nav bar.\n2. Create your account and finish the quick setup.\n\n## Configure\n3. Assistant: Enable the agent and set tone, rules, and escalation.\n4. Q\u0026A: Import Macros as Q\u0026As; edit or add items as needed.\n5. Zendesk: Set business hours, subject mapping, and any required fields.\n6. Shopify: Connect your store so the agent can read orders, inventory, customers, and perform updates/refunds.\n\n## Activate\n7. Test in a ticket, then book an activation call to finalize: https://getadelante.com/quiz","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1184817.apps.zdusercontent.com/1184817/assets/1783459663-d20047a3c35b019aa3465dbb83a92f1d/logo-small.png","large_icon":"https://1184817.apps.zdusercontent.com/1184817/assets/1783459663-d20047a3c35b019aa3465dbb83a92f1d/logo.png","screenshots":["https://1184817.apps.zdusercontent.com/1184817/assets/1783459663-d20047a3c35b019aa3465dbb83a92f1d/screenshot-0.png","https://1184817.apps.zdusercontent.com/1184817/assets/1783459663-d20047a3c35b019aa3465dbb83a92f1d/screenshot-1.png","https://1184817.apps.zdusercontent.com/1184817/assets/1783459663-d20047a3c35b019aa3465dbb83a92f1d/screenshot-2.png"],"installation_count":15},{"id":1185643,"name":"Call Insights \u0026 Summary by Pluno","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3413044,"app_id":1185643,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-13T08:38:30Z","updated_at":"2025-11-13T08:38:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3413043,"app_id":1185643,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-11-13T08:38:30Z","updated_at":"2026-08-26T04:07:56Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5402,"entity_id":1185643,"app_id":1185643,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-13T08:38:32.000Z","updated_at":"2025-11-13T08:38:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":14,"average":5,"count":{"5":14,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-13T08:38:29Z","updated_at":"2026-08-26T04:07:56Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2025-11-24T19:53:18Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-08-26T04:07:52Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"Automatically extract summaries, transcripts, and insights from customer calls.","long_description":"\u003ch2\u003e\u003cstrong\u003eWith Pluno Call Insights and Summary app you can:\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTranscribe conversations:\u003c/strong\u003e Automatically turns call audio into text.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalyse content:\u003c/strong\u003e AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSummarise:\u003c/strong\u003e Produces concise, easy-to-read summaries of the conversation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFetch insights:\u003c/strong\u003e Find out actionable items and important topics for quick review.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport workflows:\u003c/strong\u003e Organise information for sales, support, or research teams to save time and make smarter decisions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect your Zendesk instance.\u003c/li\u003e\n\u003cli\u003eEnable Call Summaries and set summary instructions in plain text in the Pluno dashboard.\u003c/li\u003e\n\u003cli\u003eThe summaries will be automatically posted as internal note inside the ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003e\u003cstrong\u003ePricing\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eFree forever.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQ (highlights)\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCan it summarise long conversations?\u003c/strong\u003e Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan it handle multiple languages?\u003c/strong\u003e Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan I trigger summaries automatically after a call ends?\u003c/strong\u003e Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan I ask the AI specific questions about a call?\u003c/strong\u003e Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSOC 2 Type II certified; scoped permissions only; documented retention.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eData used solely to provide the feature; no third-party resale.\u003c/li\u003e\n\u003cli\u003eRead our \u003ca href=\"https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21\"\u003esecurity and data protection policies\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach us via our \u003ca href=\"https://pluno.ai/\"\u003ewebsite\u003c/a\u003e, or \u003ca href=\"mailto:support@pluno.ai\"\u003eemail\u003c/a\u003e - your call\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast response times\u003c/strong\u003e: within a few hours\u003c/li\u003e\n\u003cli\u003eOnboarding help is available\u003c/li\u003e\n\u003cli\u003eWeekly feature updates and improvements\u003c/li\u003e\n\u003cli\u003eFollow our \u003ca href=\"https://pluno.ai/changelog\"\u003echangelog\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1185643\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## **With Pluno Call Insights and Summary app you can:**\n- **Transcribe conversations:** Automatically turns call audio into text.\n- **Analyse content:** AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment.\n- **Summarise:** Produces concise, easy-to-read summaries of the conversation.\n- **Fetch insights:** Find out actionable items and important topics for quick review.\n- **Support workflows:** Organise information for sales, support, or research teams to save time and make smarter decisions.\n\n![1.png](https://shorturl.at/x3VQi)\n\n## **How it works**\n1. Connect your Zendesk instance.\n2. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard.\n3. The summaries will be automatically posted as internal note inside the ticket.\n\n## **Pricing**\nFree forever.\n\n## **FAQ (highlights)**\n- **Can it summarise long conversations?** Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions.\n- **Can it handle multiple languages?** Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup.\n- **Can I trigger summaries automatically after a call ends?** Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged.\n- **Can I ask the AI specific questions about a call?** Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”).\n\n## **Security \u0026 Compliance**\n- SOC 2 Type II certified; scoped permissions only; documented retention.  \n- Data used solely to provide the feature; no third-party resale.\n- Read our [security and data protection policies](https://www.notion.so/6d2fcec491384daaa135e3b8da0b9c6e?pvs=21).\n\n![7.png](https://shorturl.at/dZGTp)\n\n## **Support \u0026 Maintenance**\n- Reach us via our [website](https://pluno.ai/), or [email](mailto:support@pluno.ai) - your call\n- **Fast response times**: within a few hours\n- Onboarding help is available\n- Weekly feature updates and improvements\n- Follow our [changelog](https://pluno.ai/changelog)","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1185643)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1185643.apps.zdusercontent.com/1185643/assets/1787212898-295ec01e73c5b9aaef09186c9f3fb0df/logo-small.png","large_icon":"https://1185643.apps.zdusercontent.com/1185643/assets/1787212898-295ec01e73c5b9aaef09186c9f3fb0df/logo.png","screenshots":["https://1185643.apps.zdusercontent.com/1185643/assets/1787212898-295ec01e73c5b9aaef09186c9f3fb0df/screenshot-0.png","https://1185643.apps.zdusercontent.com/1185643/assets/1787212898-295ec01e73c5b9aaef09186c9f3fb0df/screenshot-1.png","https://1185643.apps.zdusercontent.com/1185643/assets/1787212898-295ec01e73c5b9aaef09186c9f3fb0df/screenshot-2.png"],"installation_count":11},{"id":1185922,"name":"Grapevine","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-13T20:15:10Z","updated_at":"2025-11-21T17:15:38Z","terms_conditions_url":null,"app_organization":{"id":7232,"name":"Gather Presence","email":"support@getgrapevine.ai","website":"gather.town","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-11-18T18:59:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://getgrapevine.ai/"},"location_names":[],"last_update_time":"2025-11-21T17:15:35Z","owner_id":269519,"author_name":"Gather Presence","author_email":"grapevine@gather.town","author_url":"https://getgrapevine.ai/","short_description":"One AI agent that searches across your docs, code, and communication","long_description":"\u003ch1\u003eGrapevine\u0026#39;s Zendesk Connector: Your Entire Support History, Searchable in Seconds\u003c/h1\u003e\n\n\u003cp\u003eGive your team instant answers backed by your complete ticket history. Questions like \u0026quot;Has anyone else reported this issue?\u0026quot;, \u0026quot;What did we tell this customer last time?\u0026quot;, \u0026quot;What are our most common support requests?\u0026quot; all have answers buried in your ticket history.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGrapevine searches across\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket subjects, descriptions, comments and conversations\u003c/li\u003e\n\u003cli\u003ePeople involved in tickets\u003c/li\u003e\n\u003cli\u003eTags, status, standard fields, and \u003cstrong\u003ecustom ticket fields\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEvery answer includes citations to the exact ticket(s), so you can trust the information and review the full context when needed.\u003c/p\u003e\n\n\u003ch2\u003eExamples\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer History:\u003c/strong\u003e Get complete context before responding to any ticket. \u0026quot;Show me all Zendesk tickets from Acme Corp this year.\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrend Analysis:\u003c/strong\u003e Spot patterns and recurring issues without manual reporting. \u0026quot;What were the top 3 support issues last quarter?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge Discovery:\u003c/strong\u003e Find out if others have seen the same problem. \u0026quot;Has anyone reported issues with login on mobile?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer Sentiment:\u003c/strong\u003e Understand how customers feel about changes. \u0026quot;Based on Zendesk tickets from the last month, how do customers feel about the new dashboard?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOnboarding Insights:\u003c/strong\u003e Help new team members ramp faster with real customer data. \u0026quot;What are the most common questions from enterprise customers?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimilar Issues:\u003c/strong\u003e Learn from past resolutions without reinventing the wheel. \u0026quot;Show me tickets similar to [current issue] and how they were resolved.\u0026quot;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEnable Grapevine to proactively answer questions in Slack channels, saving even more time by surfacing ticket context when your team needs it. Ask follow-up questions, dig deeper with source citations, and get the information you actually need.\u003c/p\u003e\n\n\u003ch2\u003eBuilt for Support \u0026amp; Success Teams\u003c/h2\u003e\n\n\u003cp\u003eThe Zendesk Connector is powerful for teams who need to understand patterns and learn from history. When you combine the Zendesk Connector with other integrations, you get complete context—customer issues plus product changes and bug fixes—in a single answer. No more toggling between systems to understand the full story.\u003c/p\u003e\n\n\u003ch2\u003eSecurity First\u003c/h2\u003e\n\n\u003cp\u003eYour support data is sensitive. Grapevine encrypts all data at rest using AES-256, stores each customer\u0026#39;s data in isolated databases, and is built to match SOC 2 Type II standards. We never train models on your data.\u003c/p\u003e\n\n\u003cp\u003eThe Zendesk Connector requires read-only access to your tickets and related data. No write permissions, and no data sharing with third parties.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuestions about the Zendesk Connector?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCheck out our \u003ca href=\"https://docs.getgrapevine.ai/connectors/zendesk\"\u003edetailed documentation\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eor \u003ca href=\"mailto:grapevine@gather.town\"\u003ereach out to our team\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eGet Started\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://getgrapevine.ai/\"\u003eSign up for Grapevine\u003c/a\u003e\u003c/strong\u003e: If you’re new, you can get started for free\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://app.getgrapevine.ai/integrations/zendesk\"\u003eConnect your Zendesk account\u003c/a\u003e\u003c/strong\u003e: Go to the Zendesk integration page and follow the prompts\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://docs.getgrapevine.ai/connectors/zendesk\"\u003eReview the documentation\u003c/a\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Grapevine's Zendesk Connector: Your Entire Support History, Searchable in Seconds\n\nGive your team instant answers backed by your complete ticket history. Questions like \"Has anyone else reported this issue?\", \"What did we tell this customer last time?\", \"What are our most common support requests?\" all have answers buried in your ticket history.\n\n**Grapevine searches across**\n\n- Ticket subjects, descriptions, comments and conversations\n- People involved in tickets\n- Tags, status, standard fields, and **custom ticket fields**\n\nEvery answer includes citations to the exact ticket(s), so you can trust the information and review the full context when needed.\n\n## Examples\n\n- **Customer History:** Get complete context before responding to any ticket. \"Show me all Zendesk tickets from Acme Corp this year.\"\n- **Trend Analysis:** Spot patterns and recurring issues without manual reporting. \"What were the top 3 support issues last quarter?\"\n- **Knowledge Discovery:** Find out if others have seen the same problem. \"Has anyone reported issues with login on mobile?\"\n- **Customer Sentiment:** Understand how customers feel about changes. \"Based on Zendesk tickets from the last month, how do customers feel about the new dashboard?\"\n- **Onboarding Insights:** Help new team members ramp faster with real customer data. \"What are the most common questions from enterprise customers?\"\n- **Similar Issues:** Learn from past resolutions without reinventing the wheel. \"Show me tickets similar to [current issue] and how they were resolved.\"\n\nEnable Grapevine to proactively answer questions in Slack channels, saving even more time by surfacing ticket context when your team needs it. Ask follow-up questions, dig deeper with source citations, and get the information you actually need.\n\n## Built for Support \u0026 Success Teams\n\nThe Zendesk Connector is powerful for teams who need to understand patterns and learn from history. When you combine the Zendesk Connector with other integrations, you get complete context—customer issues plus product changes and bug fixes—in a single answer. No more toggling between systems to understand the full story.\n\n## Security First\n\nYour support data is sensitive. Grapevine encrypts all data at rest using AES-256, stores each customer's data in isolated databases, and is built to match SOC 2 Type II standards. We never train models on your data.\n\nThe Zendesk Connector requires read-only access to your tickets and related data. No write permissions, and no data sharing with third parties.\n\n**Questions about the Zendesk Connector?**\n\nCheck out our [detailed documentation](https://docs.getgrapevine.ai/connectors/zendesk)\n\nor [reach out to our team](mailto:grapevine@gather.town)","raw_installation_instructions":"# Get Started\n\n1. **[Sign up for Grapevine](https://getgrapevine.ai/)**: If you’re new, you can get started for free\n2. **[Connect your Zendesk account](https://app.getgrapevine.ai/integrations/zendesk)**: Go to the Zendesk integration page and follow the prompts\n3. **[Review the documentation](https://docs.getgrapevine.ai/connectors/zendesk)**","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1185922.apps.zdusercontent.com/1185922/assets/1763665809-10cb5e2e250971bb8d400a48fee71fb9/logo-small.png","large_icon":"https://1185922.apps.zdusercontent.com/1185922/assets/1763665809-10cb5e2e250971bb8d400a48fee71fb9/logo.png","screenshots":["https://1185922.apps.zdusercontent.com/1185922/assets/1763665809-10cb5e2e250971bb8d400a48fee71fb9/screenshot-0.png","https://1185922.apps.zdusercontent.com/1185922/assets/1763665809-10cb5e2e250971bb8d400a48fee71fb9/screenshot-1.png","https://1185922.apps.zdusercontent.com/1185922/assets/1763665809-10cb5e2e250971bb8d400a48fee71fb9/screenshot-2.png"],"installation_count":0},{"id":1186177,"name":"Agent Co-writer","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3415642,"app_id":1186177,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-14T12:56:20Z","updated_at":"2025-11-14T12:56:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3415640,"app_id":1186177,"name":"api_key","kind":"text","required":false,"position":1,"created_at":"2025-11-14T12:56:20Z","updated_at":"2025-11-14T12:56:20Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3415641,"app_id":1186177,"name":"api_url","kind":"hidden","required":false,"position":2,"created_at":"2025-11-14T12:56:20Z","updated_at":"2025-11-14T12:56:20Z","default_value":"https://agenthelper.swifteq.com/assist/","secure":false,"scopes":null,"options":null}],"plans":[{"id":5416,"entity_id":1186177,"app_id":1186177,"amount":0,"name":"Free","description":"\u003cp\u003eUp to 100 AI replies and 100 translations per month\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReply in the customer’s language with one click\u003c/li\u003e\n\u003cli\u003eDraft and expand replies with AI co-writer\u003c/li\u003e\n\u003cli\u003eAutomatically translate incoming customer messages\u003c/li\u003e\n\u003cli\u003eIdeal for small teams\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-14T12:56:21.000Z","updated_at":"2025-11-14T12:56:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5417,"entity_id":1186177,"app_id":1186177,"amount":900,"name":"Unlimited","description":"\u003cp\u003eUnlimited AI writing and translations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUse AI to write and translate your replies\u003c/li\u003e\n\u003cli\u003eCraft perfect responses using predefined or custom instructions\u003c/li\u003e\n\u003cli\u003eFully context aware: uses the full conversation and relevant Help content\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDesigned for teams that want AI to accelerate every customer interaction\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1STLwAEnBfbTVKDScMzZbCVX","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1HAE2CEnBfbTVKDS","cost_id":1581,"cost_type":"CostStripe","active":true,"created_at":"2025-11-14T12:56:22.000Z","updated_at":"2025-11-14T12:56:22.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-GCSM1LLLDP","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-11-14T12:56:19Z","updated_at":"2026-09-04T17:28:44Z","terms_conditions_url":"https://www.swifteq.com/service-agreement","app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":"acct_1HAE2CEnBfbTVKDS","state":"published"},"locations":[3,4,10,9],"date_published":"2025-11-20T18:23:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar","ticket_editor","modal"],"last_update_time":"2026-09-04T17:28:38Z","owner_id":269519,"author_name":"Swifteq","author_email":"support@swifteq.com","author_url":"https://www.swifteq.com/zendesk-copilot-cowriter?utm_medium=marketplace\u0026utm_source=cowriter","short_description":"AI copilot for writing replies, summaries, and translations in Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAgent Co-writer\u003c/strong\u003e helps support teams write polished, consistent, and fast replies inside Zendesk.\u003cbr\u003e\nAgents can generate professional messages, instantly summarize long conversations, and translate content when needed without leaving the ticket view.\u003c/p\u003e\n\n\u003cp\u003eWhether you need a refined answer, a clear explanation, or a reply prepared in the customer\u0026#39;s language, this Zendesk copilot empowers every agent to respond confidently and efficiently.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/foIBncpZMFk\"\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Agent+Cowriter+cover.jpg\" alt=\"Demo video of Agent Co-writer\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey Features of Swifteq’s Agent Co-writer\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAI Reply Generation\u003c/strong\u003e: Produce complete, structured replies from a short prompt. The AI enhances tone, clarity, and style to deliver messages that feel polished and professional.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/compose_cowriter.jpg\" alt=\"Screenshot\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInstant Ticket Summary\u003c/strong\u003e: View a concise summary of the entire conversation as soon as the ticket opens. Quickly understand the context and issue without reading every message.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eDictate your reply\u003c/strong\u003e: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eHelp Center Resource Integration\u003c/strong\u003e: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTeam Writing Guidelines\u003c/strong\u003e: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustom Team Prompts\u003c/strong\u003e: Admins and team leaders can create custom prompts for agents. The app includes predefined prompts like \u0026quot;proofread this message\u0026quot;, \u0026quot;compose this reply using a professional tone\u0026quot;, and \u0026quot;fix the grammar\u0026quot;. Team leaders can tailor these prompts and save them according to their needs.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/reply_instructions.jpg\" alt=\"Screenshot\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eTranslation Included\u003c/strong\u003e: Translate customer messages instantly and reply in your own language. The app automatically translates your response back into the customer’s language.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/conv_translate_example.png\" alt=\"Screenshot\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustom Glossary\u003c/strong\u003e: Define key terms and product vocabulary so translations remain accurate and aligned with your brand voice.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAdjustable Translation Prompt\u003c/strong\u003e: Customize how translation output is generated so it reflects your preferred tone and terminology.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible Pricing\u003c/strong\u003e: Start free with up to 100 replies and 100 translations per month. Upgrade to unlimited usage for $9.00 per agent per month. You can limit access to selected team members.\u003c/p\u003e\n\n\u003ch2\u003eMajor Benefits of Using Agent Co-writer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHigher Agent Productivity\u003c/strong\u003e: Draft replies faster and focus on solving customer issues instead of writing from scratch.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eClear, Consistent Communication\u003c/strong\u003e: AI guided replies follow your tone, terminology, and glossary rules, ensuring every message matches your brand.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGlobal Support Made Simple\u003c/strong\u003e: Translate messages in both directions and handle multilingual tickets without extra staffing\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Swifteq%20translate%20clients-BW.jpg\" alt=\"Customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree 7 day trial, then $9 per agent per month.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChoose the \u003cstrong\u003eFree\u003c/strong\u003e option to begin your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our \u003ca href=\"https://www.swifteq.com/data-zendesk-apps\"\u003eData Processing Policy\u003c/a\u003e gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Agent Co-writer section to learn how we handle data specifically for this app.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAgent Co-writer is developed by Swifteq, a Zendesk tech partner that builds apps to help support teams do more with less.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free 7-day trial at \u003ca href=\"https://www.swifteq.com/zendesk-copilot-cowriter?utm_medium=marketplace\u0026utm_source=cowriter\"\u003eswifteq.com/zendesk-copilot-cowriter\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy to clipboard the API key provided.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the Agent Co-writer app in your Zendesk Support instance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the installed app with the API key copied in the second step\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgent Co-writer will appear in the ticket sidebar in Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Agent Co-writer** helps support teams write polished, consistent, and fast replies inside Zendesk.\nAgents can generate professional messages, instantly summarize long conversations, and translate content when needed without leaving the ticket view.\n\nWhether you need a refined answer, a clear explanation, or a reply prepared in the customer's language, this Zendesk copilot empowers every agent to respond confidently and efficiently.\n\n[![Demo video of Agent Co-writer](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Agent+Cowriter+cover.jpg)](https://youtu.be/foIBncpZMFk)\n\n\n## Key Features of Swifteq’s Agent Co-writer\n\n✅ **AI Reply Generation**: Produce complete, structured replies from a short prompt. The AI enhances tone, clarity, and style to deliver messages that feel polished and professional.\n\n![Screenshot](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/compose_cowriter.jpg)\n\n✅ **Instant Ticket Summary**: View a concise summary of the entire conversation as soon as the ticket opens. Quickly understand the context and issue without reading every message.\n\n✅ **Dictate your reply**: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response.\n\n✅ **Help Center Resource Integration**: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies.\n\n✅ **Team Writing Guidelines**: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards.\n\n✅ **Custom Team Prompts**: Admins and team leaders can create custom prompts for agents. The app includes predefined prompts like \"proofread this message\", \"compose this reply using a professional tone\", and \"fix the grammar\". Team leaders can tailor these prompts and save them according to their needs.\n\n![Screenshot](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/reply_instructions.jpg)\n\n✅ **Translation Included**: Translate customer messages instantly and reply in your own language. The app automatically translates your response back into the customer’s language.\n\n![Screenshot](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/conv_translate_example.png)\n\n✅ **Custom Glossary**: Define key terms and product vocabulary so translations remain accurate and aligned with your brand voice.\n\n✅ **Adjustable Translation Prompt**: Customize how translation output is generated so it reflects your preferred tone and terminology.\n\n✅ **Flexible Pricing**: Start free with up to 100 replies and 100 translations per month. Upgrade to unlimited usage for $9.00 per agent per month. You can limit access to selected team members.\n\n## Major Benefits of Using Agent Co-writer\n\n- **Higher Agent Productivity**: Draft replies faster and focus on solving customer issues instead of writing from scratch.\n\n- **Clear, Consistent Communication**: AI guided replies follow your tone, terminology, and glossary rules, ensuring every message matches your brand.\n\n- **Global Support Made Simple**: Translate messages in both directions and handle multilingual tickets without extra staffing\n\n![Customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Swifteq%20translate%20clients-BW.jpg)\n\n**Free 7 day trial, then $9 per agent per month.**\n\nChoose the **Free** option to begin your trial.\n\n**Data Privacy**: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our [Data Processing Policy](https://www.swifteq.com/data-zendesk-apps) gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Agent Co-writer section to learn how we handle data specifically for this app.\n\n**About the Developer:**\n\nAgent Co-writer is developed by Swifteq, a Zendesk tech partner that builds apps to help support teams do more with less.","raw_installation_instructions":"Get started in few easy steps\n\n1. Sign up for a free 7-day trial at [swifteq.com/zendesk-copilot-cowriter](https://www.swifteq.com/zendesk-copilot-cowriter?utm_medium=marketplace\u0026utm_source=cowriter)\n\n1. Copy to clipboard the API key provided.\n\n1. Install the Agent Co-writer app in your Zendesk Support instance\n\n1. Configure the installed app with the API key copied in the second step\n\n1. Agent Co-writer will appear in the ticket sidebar in Zendesk","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1186177.apps.zdusercontent.com/1186177/assets/1787913907-138db0b1acd0a37c3f707a6e9b18a56c/logo-small.png","large_icon":"https://1186177.apps.zdusercontent.com/1186177/assets/1787913907-138db0b1acd0a37c3f707a6e9b18a56c/logo.png","screenshots":["https://1186177.apps.zdusercontent.com/1186177/assets/1787913907-138db0b1acd0a37c3f707a6e9b18a56c/screenshot-0.png","https://1186177.apps.zdusercontent.com/1186177/assets/1787913907-138db0b1acd0a37c3f707a6e9b18a56c/screenshot-1.png","https://1186177.apps.zdusercontent.com/1186177/assets/1787913907-138db0b1acd0a37c3f707a6e9b18a56c/screenshot-2.png"],"installation_count":31},{"id":1186193,"name":"Alloy","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3415668,"app_id":1186193,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-14T13:32:29Z","updated_at":"2025-11-14T13:32:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5418,"entity_id":1186193,"app_id":1186193,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-14T13:32:31.000Z","updated_at":"2025-11-14T13:32:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-14T13:32:29Z","updated_at":"2026-01-22T16:27:40Z","terms_conditions_url":null,"app_organization":{"id":7227,"name":"Alloy AI Prototyping","email":"support@alloy.app","website":"https://alloy.app/","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-01-22T16:27:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-21T19:57:28Z","owner_id":269519,"author_name":"Alloy Support","author_email":"support@alloy.app","author_url":"https://alloy.app","short_description":"Turn feature requests into prototypes.","long_description":"\u003cp\u003eAlloy helps product teams build better software by turning customer feedback into actionable insights. Our platform connects support conversations to product development, enabling teams to validate ideas faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat this integration does:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate feature request prototypes directly from Zendesk tickets\u003c/li\u003e\n\u003cli\u003eLink customer conversations to product initiatives\u003c/li\u003e\n\u003cli\u003eTrack which customers requested specific features\u003c/li\u003e\n\u003cli\u003eNotify customers when their requested features ship\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app accesses ticket data (subject, description, requester info) to create feature requests in Alloy. Data is transmitted securely via HTTPS and stored in accordance with our privacy policy. We do not sell or share customer data with third parties.\u003c/p\u003e\n\n\u003cp\u003eFor more information, see our privacy policy: https://alloy.app/legal/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1: Install the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick the Install button to add Alloy to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Connect Your Alloy Account\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter installation, open any ticket and click the Alloy app in the sidebar. You\u0026#39;ll be prompted to sign in to your Alloy account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Start Creating Prototypes\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOnce connected, you can create feature request prototypes directly from any ticket by clicking \u0026quot;Create Prototype\u0026quot; in the app sidebar.\u003c/p\u003e\n","raw_long_description":"Alloy helps product teams build better software by turning customer feedback into actionable insights. Our platform connects support conversations to product development, enabling teams to validate ideas faster.\n\n**What this integration does:**\n\n- Create feature request prototypes directly from Zendesk tickets\n- Link customer conversations to product initiatives\n- Track which customers requested specific features\n- Notify customers when their requested features ship\n\n**Data \u0026 Privacy:**\n\nThis app accesses ticket data (subject, description, requester info) to create feature requests in Alloy. Data is transmitted securely via HTTPS and stored in accordance with our privacy policy. We do not sell or share customer data with third parties.\n\nFor more information, see our privacy policy: https://alloy.app/legal/privacy","raw_installation_instructions":"**Step 1: Install the App**\n\nClick the Install button to add Alloy to your Zendesk account.\n\n**Step 2: Connect Your Alloy Account**\n\nAfter installation, open any ticket and click the Alloy app in the sidebar. You'll be prompted to sign in to your Alloy account.\n\n**Step 3: Start Creating Prototypes**\n\nOnce connected, you can create feature request prototypes directly from any ticket by clicking \"Create Prototype\" in the app sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1186193.apps.zdusercontent.com/1186193/assets/1768492279-1289dbe35620496749bb58ccb9f0b629/logo-small.png","large_icon":"https://1186193.apps.zdusercontent.com/1186193/assets/1768492279-1289dbe35620496749bb58ccb9f0b629/logo.png","screenshots":["https://1186193.apps.zdusercontent.com/1186193/assets/1768492279-1289dbe35620496749bb58ccb9f0b629/screenshot-0.png","https://1186193.apps.zdusercontent.com/1186193/assets/1768492279-1289dbe35620496749bb58ccb9f0b629/screenshot-1.png","https://1186193.apps.zdusercontent.com/1186193/assets/1768492279-1289dbe35620496749bb58ccb9f0b629/screenshot-2.png"],"installation_count":0},{"id":1186614,"name":"Auto Knowledge Base","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-16T11:56:15Z","updated_at":"2026-08-01T07:30:39Z","terms_conditions_url":null,"app_organization":{"id":5485,"name":"OctoChat","email":"support@octochat.io","website":"https://octochat.io","country_code":"DE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-01-05T18:17:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.autoknowledgebase.com/pricing"},"location_names":[],"last_update_time":"2026-08-01T07:30:38Z","owner_id":269519,"author_name":"Auto Knowledge Base","author_email":"support@autoknowledgebase.com","author_url":"https://autoknowledgebase.com","short_description":"Turn solved tickets into knowledge base drafts automatically.","long_description":"\u003cp\u003eYour team answers the same questions every day. The answers go into ticket replies and disappear. No article gets written, so customers can\u0026#39;t self-serve, your AI bots have nothing accurate to pull from, and the same question comes back tomorrow as a new ticket.\u003c/p\u003e\n\n\u003cp\u003eAuto Knowledge Base fixes this. It reads your real, recently solved support conversations and turns them into Knowledge Base drafts, without the manual work. You review and approve every change before anything goes live.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/olqh3VxVlOA\"\u003e\u003cimg src=\"https://www.autoknowledgebase.com/demo-video-thumbnail-with-play-icon.jpg\" alt=\"Watch the Auto Knowledge Base demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eWhy an up to date Knowledge Base matters\u003c/h2\u003e\n\n\u003cp\u003eMany companies use AI to answer customer questions through bots, automations, and agent assist tools. But AI answers are only as good as the information behind them. If the Knowledge Base is outdated, AI responses quickly become inaccurate or misleading. Auto Knowledge Base keeps your Zendesk Knowledge Base aligned with how issues are actually being resolved.\u003c/p\u003e\n\n\u003ch2\u003eWhat Auto Knowledge Base does\u003c/h2\u003e\n\n\u003cp\u003eWhen a ticket is solved, Auto Knowledge Base analyzes it and decides whether your help center already covers the issue, whether an existing article needs updating, or whether a new article should be created. It then drafts the article directly in Zendesk Guide.\u003c/p\u003e\n\n\u003cp\u003eTickets already covered by your help center are marked no action needed, so you are not flooded with noise. You only see drafts that are worth your attention.\u003c/p\u003e\n\n\u003cp\u003eNothing is published automatically. Every draft waits for your team to review, edit, and publish when ready.\u003c/p\u003e\n\n\u003cp\u003eBy keeping your Knowledge Base current, Auto Knowledge Base improves self service, reduces repeated tickets, and gives your AI powered support accurate source material instead of stale guesses.\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOne-click install from the Zendesk Marketplace. No engineering, no migration. Auto Knowledge Base starts analyzing your solved tickets from the moment it is installed.\u003c/li\u003e\n\u003cli\u003eAs tickets are solved, Auto Knowledge Base checks each one against your help center and drafts a new article or updates an existing one. Tickets already covered are marked no action needed.\u003c/li\u003e\n\u003cli\u003eDrafts land in Zendesk Guide. You see exactly what will change, then edit, approve, or skip.\u003c/li\u003e\n\u003cli\u003eYou publish when ready. Nothing goes live until you say so.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eStart with a 14-day free trial. Cancel anytime.\u003c/p\u003e\n\n\u003ch2\u003eData access and privacy\u003c/h2\u003e\n\n\u003cp\u003eAuto Knowledge Base only accesses the data required to function. This includes solved ticket content, existing Knowledge Base articles, and generated draft articles. The data is used solely to analyze tickets and generate draft articles inside your Zendesk account. Auto Knowledge Base does not publish content automatically and does not use your data for unrelated purposes.\u003c/p\u003e\n\n\u003cp\u003eFor more information, please review our Privacy Policy: https://www.autoknowledgebase.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAuthenticate with your Zendesk account and install the app. For more information check out \u003ca href=\"https://www.autoknowledgebase.com/blog/getting-started-with-autoknowledgebase?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=app_listing\"\u003einstallation guide\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Your team answers the same questions every day. The answers go into ticket replies and disappear. No article gets written, so customers can't self-serve, your AI bots have nothing accurate to pull from, and the same question comes back tomorrow as a new ticket.\n\nAuto Knowledge Base fixes this. It reads your real, recently solved support conversations and turns them into Knowledge Base drafts, without the manual work. You review and approve every change before anything goes live.\n\n[![Watch the Auto Knowledge Base demo](https://www.autoknowledgebase.com/demo-video-thumbnail-with-play-icon.jpg)](https://youtu.be/olqh3VxVlOA)\n\n## Why an up to date Knowledge Base matters\n\nMany companies use AI to answer customer questions through bots, automations, and agent assist tools. But AI answers are only as good as the information behind them. If the Knowledge Base is outdated, AI responses quickly become inaccurate or misleading. Auto Knowledge Base keeps your Zendesk Knowledge Base aligned with how issues are actually being resolved.\n\n## What Auto Knowledge Base does\n\nWhen a ticket is solved, Auto Knowledge Base analyzes it and decides whether your help center already covers the issue, whether an existing article needs updating, or whether a new article should be created. It then drafts the article directly in Zendesk Guide.\n\nTickets already covered by your help center are marked no action needed, so you are not flooded with noise. You only see drafts that are worth your attention.\n\nNothing is published automatically. Every draft waits for your team to review, edit, and publish when ready.\n\nBy keeping your Knowledge Base current, Auto Knowledge Base improves self service, reduces repeated tickets, and gives your AI powered support accurate source material instead of stale guesses.\n\n## How it works\n\n1. One-click install from the Zendesk Marketplace. No engineering, no migration. Auto Knowledge Base starts analyzing your solved tickets from the moment it is installed.\n2. As tickets are solved, Auto Knowledge Base checks each one against your help center and drafts a new article or updates an existing one. Tickets already covered are marked no action needed.\n3. Drafts land in Zendesk Guide. You see exactly what will change, then edit, approve, or skip.\n4. You publish when ready. Nothing goes live until you say so.\n\n## Pricing\n\nStart with a 14-day free trial. Cancel anytime.\n\n## Data access and privacy\n\nAuto Knowledge Base only accesses the data required to function. This includes solved ticket content, existing Knowledge Base articles, and generated draft articles. The data is used solely to analyze tickets and generate draft articles inside your Zendesk account. Auto Knowledge Base does not publish content automatically and does not use your data for unrelated purposes.\n\nFor more information, please review our Privacy Policy: https://www.autoknowledgebase.com/privacy","raw_installation_instructions":"Authenticate with your Zendesk account and install the app. For more information check out [installation guide](https://www.autoknowledgebase.com/blog/getting-started-with-autoknowledgebase?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=app_listing)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1186614.apps.zdusercontent.com/1186614/assets/1784481055-36640b389d7849267b6b48295b66c3cb/logo-small.png","large_icon":"https://1186614.apps.zdusercontent.com/1186614/assets/1784481055-36640b389d7849267b6b48295b66c3cb/logo.png","screenshots":["https://1186614.apps.zdusercontent.com/1186614/assets/1784481055-36640b389d7849267b6b48295b66c3cb/screenshot-0.png","https://1186614.apps.zdusercontent.com/1186614/assets/1784481055-36640b389d7849267b6b48295b66c3cb/screenshot-1.png","https://1186614.apps.zdusercontent.com/1186614/assets/1784481055-36640b389d7849267b6b48295b66c3cb/screenshot-2.png"],"installation_count":0},{"id":1186788,"name":"Zendesk Agent for Microsoft Copilot","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3417648,"app_id":1186788,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-17T07:50:10Z","updated_at":"2025-11-17T07:50:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3417647,"app_id":1186788,"name":"externalId","kind":"text","required":true,"position":1,"created_at":"2025-11-17T07:50:10Z","updated_at":"2025-11-17T07:50:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5419,"entity_id":1186788,"app_id":1186788,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-17T07:50:12.000Z","updated_at":"2025-11-17T07:50:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-17T07:50:10Z","updated_at":"2025-11-19T09:08:15Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2025-11-19T09:08:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-11-17T07:50:10Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Get Zendesk support directly in Microsoft 365 apps with Copilot","long_description":"\u003cp\u003eZendesk Agent for Microsoft Copilot brings AI-powered support directly into the Microsoft 365 apps your employees use most. With Zendesk Agent, employees can get help, submit requests, and manage tickets without leaving the apps they already work in.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey benefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e• Deliver support right where employees work, with Copilot instantly capturing and confirming requests\u003c/p\u003e\n\n\u003cp\u003e• Streamline operations with real-time visibility to check ticket status, add notes, or escalate requests, all inside Microsoft 365 apps\u003c/p\u003e\n\n\u003cp\u003e• Reduce ticket volume by surfacing relevant Zendesk Help Center content, helping employees resolve common questions instantly\u003c/p\u003e\n\n\u003cp\u003e• Empower employees and keep support efficient by embedding Zendesk directly where work happens.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eSet up Zendesk Agent in Microsoft 365 Copilot by following these steps:\u003c/p\u003e\n\n\u003ch4\u003e1. \u003cstrong\u003eInstall Microsoft Copilot Integration\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e at the top-right of the page. 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You’re not alone.\u003cbr\u003e\u003cbr\u003e\nAnd yes — incorrect incident counts in Explore reports don’t help either.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProblem \u0026amp; Incident Manager\u003c/strong\u003e is built to fix exactly these pain points — and to help teams manage their bug process like never before.  \u003c/p\u003e\n\n\u003cp\u003eMake every incident visible, spot missing JIRA links instantly, and turn reactive support signals into proactive product decisions.  \u003c/p\u003e\n\n\u003ch3\u003eWhy it matters\u003c/h3\u003e\n\n\u003cp\u003eSupport teams see the symptoms; product teams need the signal.\u003cbr\u003e\u003cbr\u003e\nIntegriq unifies every incident under a single, reliable problem view, highlights missing or broken JIRA links, and surfaces exactly which incidents require action — so your teams ship better fixes, faster.  \u003c/p\u003e\n\n\u003cp\u003eThis app exists because spreadsheets, manual exports, and half-connected workflows slow everyone down. With one unified view and smart insights, you eliminate ambiguity and unlock truly data-driven prioritization.  \u003c/p\u003e\n\n\u003ch3\u003eWhat this app does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSingle, consolidated view of a Problem ticket and all related Incidents\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInstantly see which incidents map to each JIRA issue\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomated linkage detection\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCoverage insights showing linked JIRA issues and missing JIRA links\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExportable CSV reports and lightweight analytics for engineering, product, and stakeholder alignment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEase bug-process management — turn scattered incident signals into a cohesive workflow\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSingle View \u0026amp; Precise Linking\u003c/strong\u003e — Track every incident tied to a problem in one place and link them reliably to JIRA.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePer-JIRA Columns\u003c/strong\u003e — Add JIRA-specific visibility columns to instantly spot missing or incorrect links per issue.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCoverage \u0026amp; Prioritization\u003c/strong\u003e — Identify high-impact problems, measure incident coverage across multiple JIRA issues, and prioritize engineering work with confidence.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExport \u0026amp; Share\u003c/strong\u003e — One-click CSV export of incidents (including JIRA Issues) for post-mortems, sprint planning, or leadership updates.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eOur apps operate entirely within the Zendesk User Interface.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eIntegriq never accesses, stores, transmits, or processes your data outside your Zendesk instance.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e100% GDPR compliant\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo external servers\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo data ever leaves your Zendesk environment\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNo tracking, no cookies, no hidden telemetry\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the app from the Zendesk Marketplace.\u003c/strong\u003e Search for \u003cem\u003eProblem \u0026amp; Incident Manager\u003c/em\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOpen the app from the Zendesk navigation bar.\u003c/strong\u003e Once installed, the app will appear in your Zendesk Navbar.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e(Optional) Configure JIRA integration.\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIf your Zendesk already has a JIRA integration, open the \u003cstrong\u003eSettings\u003c/strong\u003e section in the app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose your integration type: \u003cstrong\u003eLegacy (v1) ** or **New JIRA Integration (v2)\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter the required field details (custom field ID or external ID).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo JIRA integration? No problem.\u003c/strong\u003e You can still view Problems, their related Incidents, and all incident details without linking to JIRA.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStart using the app.\u003c/strong\u003e You’re all set — manage problems, track incidents, and instantly spot missing or incorrect JIRA links.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Problem \u0026 Incident Manager  \n\nComplex bug workflows, scattered incidents, broken JIRA links, and messy problem–incident relationships slowing you down? You’re not alone.  \nAnd yes — incorrect incident counts in Explore reports don’t help either.  \n\n**Problem \u0026 Incident Manager** is built to fix exactly these pain points — and to help teams manage their bug process like never before.  \n\nMake every incident visible, spot missing JIRA links instantly, and turn reactive support signals into proactive product decisions.  \n\n### Why it matters  \n\nSupport teams see the symptoms; product teams need the signal.  \nIntegriq unifies every incident under a single, reliable problem view, highlights missing or broken JIRA links, and surfaces exactly which incidents require action — so your teams ship better fixes, faster.  \n\nThis app exists because spreadsheets, manual exports, and half-connected workflows slow everyone down. With one unified view and smart insights, you eliminate ambiguity and unlock truly data-driven prioritization.  \n\n### What this app does  \n\n* Single, consolidated view of a Problem ticket and all related Incidents  \n* Instantly see which incidents map to each JIRA issue  \n* Automated linkage detection  \n* Coverage insights showing linked JIRA issues and missing JIRA links  \n* Exportable CSV reports and lightweight analytics for engineering, product, and stakeholder alignment  \n* Ease bug-process management — turn scattered incident signals into a cohesive workflow  \n\n### Key features  \n\n* **Single View \u0026 Precise Linking** — Track every incident tied to a problem in one place and link them reliably to JIRA.  \n* **Per-JIRA Columns** — Add JIRA-specific visibility columns to instantly spot missing or incorrect links per issue.  \n* **Coverage \u0026 Prioritization** — Identify high-impact problems, measure incident coverage across multiple JIRA issues, and prioritize engineering work with confidence.  \n* **Export \u0026 Share** — One-click CSV export of incidents (including JIRA Issues) for post-mortems, sprint planning, or leadership updates.  \n\n### Data Disclosure \u0026 Privacy  \n\nOur apps operate entirely within the Zendesk User Interface.  \n**Integriq never accesses, stores, transmits, or processes your data outside your Zendesk instance.**  \n\n* 100% GDPR compliant  \n* No external servers  \n* No data ever leaves your Zendesk environment  \n* No tracking, no cookies, no hidden telemetry","raw_installation_instructions":"### Installation Instructions  \n\n1. **Install the app from the Zendesk Marketplace.** Search for *Problem \u0026 Incident Manager* and click **Install**.  \n\n2. **Open the app from the Zendesk navigation bar.** Once installed, the app will appear in your Zendesk Navbar.  \n\n3. **(Optional) Configure JIRA integration.**  \n   - If your Zendesk already has a JIRA integration, open the **Settings** section in the app.  \n   - Choose your integration type: **Legacy (v1) ** or **New JIRA Integration (v2)**.  \n   - Enter the required field details (custom field ID or external ID).  \n   - Click **Save**.  \n\n4. **No JIRA integration? No problem.** You can still view Problems, their related Incidents, and all incident details without linking to JIRA.  \n\n5. **Start using the app.** You’re all set — manage problems, track incidents, and instantly spot missing or incorrect JIRA links.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1186789.apps.zdusercontent.com/1186789/assets/1780461345-83da2f1ad814ea15a8e1fa03000e0e57/logo-small.png","large_icon":"https://1186789.apps.zdusercontent.com/1186789/assets/1780461345-83da2f1ad814ea15a8e1fa03000e0e57/logo.png","screenshots":["https://1186789.apps.zdusercontent.com/1186789/assets/1780461345-83da2f1ad814ea15a8e1fa03000e0e57/screenshot-0.png","https://1186789.apps.zdusercontent.com/1186789/assets/1780461345-83da2f1ad814ea15a8e1fa03000e0e57/screenshot-1.png","https://1186789.apps.zdusercontent.com/1186789/assets/1780461345-83da2f1ad814ea15a8e1fa03000e0e57/screenshot-2.png"],"installation_count":1},{"id":1187505,"name":"EdgeTier Integration","state":"published","version":"2.6.0","framework_version":"2.0","parameters":[{"id":3421350,"app_id":1187505,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-18T18:30:15Z","updated_at":"2025-11-18T18:30:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3483017,"app_id":1187505,"name":"edgetier_client_id","kind":"text","required":true,"position":1,"created_at":"2026-01-26T19:44:11Z","updated_at":"2026-08-20T22:52:38Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":3483018,"app_id":1187505,"name":"edgetier_api_token","kind":"text","required":true,"position":2,"created_at":"2026-01-26T19:44:11Z","updated_at":"2026-08-20T22:52:38Z","default_value":null,"secure":true,"scopes":["body","header"],"options":null}],"plans":[{"id":5422,"entity_id":1187505,"app_id":1187505,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-18T18:30:17.000Z","updated_at":"2025-11-18T18:30:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-18T18:30:15Z","updated_at":"2026-09-15T18:11:43Z","terms_conditions_url":null,"app_organization":{"id":6548,"name":"EdgeTier","email":"solutions@edgetier.com","website":"https://www.edgetier.com","country_code":"IE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2026-01-27T16:59:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.edgetier.com/company/#get-in-touch"},"location_names":["top_bar"],"last_update_time":"2026-09-15T18:11:39Z","owner_id":269519,"author_name":"EdgeTier","author_email":"info@edgetier.com","author_url":"https://www.edgetier.com/","short_description":"Integrate real-time AI alerts, Auto QA, and customer insights from Zendesk","long_description":"\u003cp\u003eEdgeTier is an AI-powered conversation intelligence platform that integrates seamlessly with your Zendesk data. By analysing every ticket, chat, and conversation in real time, EdgeTier identifies issues as they emerge, automatically reviews conversations for quality, and surfaces actionable insights for your team.\u003c/p\u003e\n\n\u003ch3\u003eFor Zendesk users this means:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eProactive anomaly detection that spots unusual trends in seconds, alerting your team instantly\u003c/li\u003e\n\u003cli\u003eMultilingual insights in 49+ languages for consistent global analysis\u003c/li\u003e\n\u003cli\u003eInstant, quantifiable, and actionable customer insights to help operations teams respond effectively\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy Zendesk customers choose EdgeTier:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIdentify unusual spikes in queries with Sonar and receive real-time alerts on issues such as delivery delays, checkout problems, or outages before they impact customers\u003c/li\u003e\n\u003cli\u003eUnderstand sentiment, topics, and trends across all support channels with real-time VOC insights\u003c/li\u003e\n\u003cli\u003ePlug into multiple CCaaS tools alongside Zendesk to unify customer insights across platforms\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCustomer example:\u003c/h3\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u0026quot;12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%.\u0026quot; — Quentin Bottner, Head of Continuous Service Improvement, TUI\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch3\u003eKey benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease efficiency with automation and AI-driven insights\u003c/li\u003e\n\u003cli\u003eProtect revenue and loyalty by acting on issues as they happen\u003c/li\u003e\n\u003cli\u003eReplace siloed tools with one unified AI platform powered by Zendesk data\u003c/li\u003e\n\u003cli\u003eGain transparency and control over AI usage without a black box approach\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith EdgeTier, your team moves from reactive firefighting to proactive detection and resolution. By unlocking the full value of Zendesk data, EdgeTier transforms customer service operations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure:\u003c/strong\u003e To power real-time alerts, Auto QA, and insights, EdgeTier accesses ticket content (including private/internal comments), user and organisation records, and CSAT responses via Zendesk webhooks and API calls. This data is used solely to power the EdgeTier platform you are already subscribed to and is not shared with any other third party. It is stored on AWS infrastructure in Europe and retained for 3 months before deletion. See our full Privacy Policy at https://www.edgetier.com/legal-page/privacy-policy/.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermissions:\u003c/strong\u003e This app uses Zendesk OAuth to register/deregister the integration and manage its ZIS connection. The integration\u0026#39;s webhook is declared in the app\u0026#39;s requirements.json and is created, updated, and removed by Zendesk automatically as part of the app\u0026#39;s install/update/uninstall lifecycle. No Zendesk credentials are stored by EdgeTier.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003e\u003cstrong\u003ePreconditions\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eBefore installing the EdgeTier Zendesk App, please ensure the following:\u003cbr\u003e\n- Request your EdgeTier credentials (\u003cstrong\u003eclient ID\u003c/strong\u003e and \u003cstrong\u003eAPI token\u003c/strong\u003e) by contacting \u003cstrong\u003einfo@edgetier.com\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003e- Only Zendesk \u003cstrong\u003eAdmins\u003c/strong\u003e are able to install the app.\u003c/h2\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFresh Installation\u003c/strong\u003e\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eDownload the app from the \u003ca href=\"https://www.zendesk.es/marketplace/apps/support/1187505/edgetier-integration/\"\u003eZendesk Marketplace page\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eComplete the fields with the EdgeTier credentials provided. Select the roles or groups that should have access to this app, then click \u003cstrong\u003eInstall\u003c/strong\u003e. Only Zendesk \u003cstrong\u003eAdmins\u003c/strong\u003e can install, update, or uninstall the app.\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003eSupport\u003c/strong\u003e view — click the \u003cstrong\u003eAdmin Center\u003c/strong\u003e icon in the top left corner, then click \u003cstrong\u003eSupport\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eEdgeTier\u003c/strong\u003e icon in the top right corner and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eA Zendesk authorisation popup opens automatically — click \u003cstrong\u003eAllow\u003c/strong\u003e. It closes itself once authorised.\u003c/li\u003e\n\u003cli\u003eA second authorisation step then appears in the app — click \u003cstrong\u003eOpen authorisation in a new tab\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOnce the authorisation page loads in the new tab, close it and return to the \u003cstrong\u003eSupport\u003c/strong\u003e page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eI\u0026#39;ve authorised\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003e9. If the installation is successful, you\u0026#39;ll see a confirmation.\u003c/h2\u003e\n\n\u003ch2\u003e\u003cstrong\u003eUpdating From an Existing App\u003c/strong\u003e\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOnce the app is published to the marketplace, it updates automatically — but you still need to confirm the update from the \u003cstrong\u003eSupport\u003c/strong\u003e page.\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003eSupport\u003c/strong\u003e page.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eEdgeTier\u003c/strong\u003e icon in the top bar on the right.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eUpdate\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eA Zendesk authorisation popup opens automatically — click \u003cstrong\u003eAllow\u003c/strong\u003e. It closes itself once authorised.\u003c/li\u003e\n\u003cli\u003eA second authorisation step then appears in the app — click \u003cstrong\u003eOpen authorisation in a new tab\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOnce the authorisation page loads in the new tab, close it and return to the \u003cstrong\u003eSupport\u003c/strong\u003e page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eI\u0026#39;ve authorised\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003e9. If the update is successful, you\u0026#39;ll see a confirmation.\u003c/h2\u003e\n\n\u003cp\u003eFor more detailed instructions with screenshots, please refer to the full guide: \u003ca href=\"https://app.notion.com/p/edgetier/Installing-the-Zendesk-EdgeTier-app-OAuth-38e2cc7afc39806d8cf5d6bc9a0bfca6\"\u003e\u003cstrong\u003eInstalling the EdgeTier Zendesk App\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"EdgeTier is an AI-powered conversation intelligence platform that integrates seamlessly with your Zendesk data. By analysing every ticket, chat, and conversation in real time, EdgeTier identifies issues as they emerge, automatically reviews conversations for quality, and surfaces actionable insights for your team.\n\n### For Zendesk users this means:\n- Proactive anomaly detection that spots unusual trends in seconds, alerting your team instantly\n- Multilingual insights in 49+ languages for consistent global analysis\n- Instant, quantifiable, and actionable customer insights to help operations teams respond effectively\n\n### Why Zendesk customers choose EdgeTier:\n- Identify unusual spikes in queries with Sonar and receive real-time alerts on issues such as delivery delays, checkout problems, or outages before they impact customers\n- Understand sentiment, topics, and trends across all support channels with real-time VOC insights\n- Plug into multiple CCaaS tools alongside Zendesk to unify customer insights across platforms\n\n### Customer example:\n\u003e \"12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%.\" — Quentin Bottner, Head of Continuous Service Improvement, TUI\n\n### Key benefits:\n- Increase efficiency with automation and AI-driven insights\n- Protect revenue and loyalty by acting on issues as they happen\n- Replace siloed tools with one unified AI platform powered by Zendesk data\n- Gain transparency and control over AI usage without a black box approach\n\nWith EdgeTier, your team moves from reactive firefighting to proactive detection and resolution. By unlocking the full value of Zendesk data, EdgeTier transforms customer service operations.\n\n**Data disclosure:** To power real-time alerts, Auto QA, and insights, EdgeTier accesses ticket content (including private/internal comments), user and organisation records, and CSAT responses via Zendesk webhooks and API calls. This data is used solely to power the EdgeTier platform you are already subscribed to and is not shared with any other third party. It is stored on AWS infrastructure in Europe and retained for 3 months before deletion. See our full Privacy Policy at https://www.edgetier.com/legal-page/privacy-policy/.\n\n**Permissions:** This app uses Zendesk OAuth to register/deregister the integration and manage its ZIS connection. The integration's webhook is declared in the app's requirements.json and is created, updated, and removed by Zendesk automatically as part of the app's install/update/uninstall lifecycle. No Zendesk credentials are stored by EdgeTier.","raw_installation_instructions":"## **Preconditions**\nBefore installing the EdgeTier Zendesk App, please ensure the following:\n- Request your EdgeTier credentials (**client ID** and **API token**) by contacting **info@edgetier.com**.\n- Only Zendesk **Admins** are able to install the app.\n---\n## **Fresh Installation**\n1. Download the app from the [Zendesk Marketplace page](https://www.zendesk.es/marketplace/apps/support/1187505/edgetier-integration/).\n2. Complete the fields with the EdgeTier credentials provided. Select the roles or groups that should have access to this app, then click **Install**. Only Zendesk **Admins** can install, update, or uninstall the app.\n3. Go to the **Support** view — click the **Admin Center** icon in the top left corner, then click **Support**.\n4. Click the **EdgeTier** icon in the top right corner and click **Install**.\n5. A Zendesk authorisation popup opens automatically — click **Allow**. It closes itself once authorised.\n6. A second authorisation step then appears in the app — click **Open authorisation in a new tab**.\n7. Once the authorisation page loads in the new tab, close it and return to the **Support** page.\n8. Click **I've authorised**.\n9. If the installation is successful, you'll see a confirmation.\n---\n## **Updating From an Existing App**\n1. Once the app is published to the marketplace, it updates automatically — but you still need to confirm the update from the **Support** page.\n2. Go to the **Support** page.\n3. Click the **EdgeTier** icon in the top bar on the right.\n4. Click the **Update** button.\n5. A Zendesk authorisation popup opens automatically — click **Allow**. It closes itself once authorised.\n6. A second authorisation step then appears in the app — click **Open authorisation in a new tab**.\n7. Once the authorisation page loads in the new tab, close it and return to the **Support** page.\n8. Click **I've authorised**.\n9. If the update is successful, you'll see a confirmation.\n---\nFor more detailed instructions with screenshots, please refer to the full guide: [**Installing the EdgeTier Zendesk App**](https://app.notion.com/p/edgetier/Installing-the-Zendesk-EdgeTier-app-OAuth-38e2cc7afc39806d8cf5d6bc9a0bfca6)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1187505.apps.zdusercontent.com/1187505/assets/1788781962-9c79c24b21376112079978919b382b46/logo-small.png","large_icon":"https://1187505.apps.zdusercontent.com/1187505/assets/1788781962-9c79c24b21376112079978919b382b46/logo.png","screenshots":["https://1187505.apps.zdusercontent.com/1187505/assets/1788781962-9c79c24b21376112079978919b382b46/screenshot-0.png","https://1187505.apps.zdusercontent.com/1187505/assets/1788781962-9c79c24b21376112079978919b382b46/screenshot-1.png","https://1187505.apps.zdusercontent.com/1187505/assets/1788781962-9c79c24b21376112079978919b382b46/screenshot-2.png"],"installation_count":12},{"id":1188479,"name":"Field Dependency Filter","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3424400,"app_id":1188479,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-20T22:52:14Z","updated_at":"2025-11-20T22:52:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3424399,"app_id":1188479,"name":"filter_rules","kind":"text","required":true,"position":1,"created_at":"2025-11-20T22:52:13Z","updated_at":"2025-11-20T22:52:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5423,"entity_id":1188479,"app_id":1188479,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-20T22:52:15.000Z","updated_at":"2025-11-20T22:52:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-20T22:52:13Z","updated_at":"2025-12-08T20:20:29Z","terms_conditions_url":null,"app_organization":{"id":7266,"name":"braamcamp","email":"braamcamp@gmail.com","website":"https://github.com/braamcamp","country_code":"PT","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2025-11-25T22:13:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2025-12-08T20:20:26Z","owner_id":269519,"author_name":"André Oliveira","author_email":"braamcamp@gmail.com","author_url":"https://github.com/braamcamp/zendesk-field-dependency-filter","short_description":"Filters dropdown options by parent field selection in Zendesk tickets.","long_description":"\u003ch3\u003eField Dependency Filter for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eBraamcamp is dedicated to building smart, user-friendly solutions that enhance customer support workflows. Our mission is to empower support teams with tools that simplify complex processes, improve agent efficiency, and deliver better customer experiences.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eField Dependency Filter\u003c/strong\u003e is a Zendesk app that automatically filters dropdown field options in tickets based on parent field selections. This ensures agents only see relevant choices, streamlining ticket creation and reducing errors.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDynamically filters child dropdown options according to the selected parent field value\u003c/li\u003e\n\u003cli\u003eEasy configuration of custom filter rules to match your business logic\u003c/li\u003e\n\u003cli\u003eSupports complex field dependencies for advanced workflows\u003c/li\u003e\n\u003cli\u003eImproves agent efficiency and accuracy\u003c/li\u003e\n\u003cli\u003eReduces clutter and confusion in ticket forms\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen an agent selects a value in a parent dropdown field, only the relevant options will appear in the dependent child field. This guides agents through the ticket process, ensuring they select valid and context-sensitive options.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGetting Started:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app in your Zendesk account\u003c/li\u003e\n\u003cli\u003eConfigure your filter rules in the app settings\u003c/li\u003e\n\u003cli\u003eSave and reload your ticket interface to activate filtering\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure \u0026amp; Privacy Notice\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eField Dependency Filter accesses and processes the following data within your Zendesk account:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket field metadata (field IDs, option values)\u003c/li\u003e\n\u003cli\u003eAgent selections in ticket forms\u003c/li\u003e\n\u003cli\u003eFilter rules configured by administrators\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo ticket content, user data, or sensitive information is stored or transmitted outside your Zendesk instance. All processing occurs client-side within the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eFor more information, please review our \u003ca href=\"https://github.com/braamcamp/zendesk-field-dependency-filter/blob/main/PRIVACY.md\"\u003ePrivacy Policy\u003c/a\u003e or contact support for details about data handling and compliance.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eField Dependency Filter is ideal for support teams that need to guide agents through complex ticket creation processes with context-sensitive field options. Simplify your Zendesk experience and improve your workflow today!\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the app package\u003c/strong\u003e to your Zendesk account via the Admin Center.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure the filter rules\u003c/strong\u003e in the app settings according to your field dependencies.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSave and reload\u003c/strong\u003e your ticket interface to activate the filtering.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor more details, refer to the \u003ca href=\"https://github.com/braamcamp/zendesk-field-dependency-filter/blob/main/README.md\"\u003eREADME\u003c/a\u003e or contact support.\u003c/p\u003e\n","raw_long_description":"### Field Dependency Filter for Zendesk\n\nBraamcamp is dedicated to building smart, user-friendly solutions that enhance customer support workflows. Our mission is to empower support teams with tools that simplify complex processes, improve agent efficiency, and deliver better customer experiences.\n\n---\n\n**Field Dependency Filter** is a Zendesk app that automatically filters dropdown field options in tickets based on parent field selections. This ensures agents only see relevant choices, streamlining ticket creation and reducing errors.\n\n**Key Features:**\n\n* Dynamically filters child dropdown options according to the selected parent field value\n* Easy configuration of custom filter rules to match your business logic\n* Supports complex field dependencies for advanced workflows\n* Improves agent efficiency and accuracy\n* Reduces clutter and confusion in ticket forms\n\n**How it works:**\n\nWhen an agent selects a value in a parent dropdown field, only the relevant options will appear in the dependent child field. This guides agents through the ticket process, ensuring they select valid and context-sensitive options.\n\n**Getting Started:**\n\n1. Install the app in your Zendesk account\n2. Configure your filter rules in the app settings\n3. Save and reload your ticket interface to activate filtering\n\n---\n\n**Data Disclosure \u0026 Privacy Notice**\n\nField Dependency Filter accesses and processes the following data within your Zendesk account:\n\n* Ticket field metadata (field IDs, option values)\n* Agent selections in ticket forms\n* Filter rules configured by administrators\n\nNo ticket content, user data, or sensitive information is stored or transmitted outside your Zendesk instance. All processing occurs client-side within the Zendesk interface.\n\nFor more information, please review our [Privacy Policy](https://github.com/braamcamp/zendesk-field-dependency-filter/blob/main/PRIVACY.md) or contact support for details about data handling and compliance.\n\n---\n\nField Dependency Filter is ideal for support teams that need to guide agents through complex ticket creation processes with context-sensitive field options. Simplify your Zendesk experience and improve your workflow today!\n","raw_installation_instructions":"### Installation Instructions\n\n1. **Install the app package** to your Zendesk account via the Admin Center.\n2. **Configure the filter rules** in the app settings according to your field dependencies.\n3. **Save and reload** your ticket interface to activate the filtering.\n\nFor more details, refer to the [README](https://github.com/braamcamp/zendesk-field-dependency-filter/blob/main/README.md) or contact support.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1188479.apps.zdusercontent.com/1188479/assets/1764685265-7ca51c6fe4d3f14bb745a2cc7697309e/logo-small.png","large_icon":"https://1188479.apps.zdusercontent.com/1188479/assets/1764685265-7ca51c6fe4d3f14bb745a2cc7697309e/logo.png","screenshots":["https://1188479.apps.zdusercontent.com/1188479/assets/1764685265-7ca51c6fe4d3f14bb745a2cc7697309e/screenshot-0.png","https://1188479.apps.zdusercontent.com/1188479/assets/1764685265-7ca51c6fe4d3f14bb745a2cc7697309e/screenshot-1.png","https://1188479.apps.zdusercontent.com/1188479/assets/1764685265-7ca51c6fe4d3f14bb745a2cc7697309e/screenshot-2.png"],"installation_count":24},{"id":1188840,"name":"Eloquent AI","state":"published","version":"1.22.0","framework_version":"2.0","parameters":[{"id":3425401,"app_id":1188840,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-22T01:49:10Z","updated_at":"2025-11-22T01:49:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5426,"entity_id":1188840,"app_id":1188840,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-22T01:49:11.000Z","updated_at":"2025-11-22T01:49:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-22T01:49:10Z","updated_at":"2026-02-02T18:29:53Z","terms_conditions_url":null,"app_organization":{"id":7255,"name":"Eloquent AI","email":"support@eloquentai.co","website":"eloquentai.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-01-09T17:10:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.eloquentai.co/platform"},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-02T18:29:47Z","owner_id":269519,"author_name":"Eloquent AI Support","author_email":"support@eloquentai.co","author_url":"https://eloquentai.co","short_description":"AI-powered chat interface for Zendesk support agents","long_description":"\u003ch3\u003eAbout Eloquent AI\u003c/h3\u003e\n\n\u003cp\u003eEloquent AI is a customer service automation platform that empowers support teams with intelligent AI assistants. Our technology helps businesses deliver faster, more accurate responses while reducing operational costs.  \u003c/p\u003e\n\n\u003ch3\u003eWhat This Integration Does\u003c/h3\u003e\n\n\u003cp\u003eThe Eloquent AI integration for Zendesk adds an AI-powered chat assistant directly into your ticket sidebar. Support agents can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAsk natural language questions to quickly retrieve customer data, transactions, and account information\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGet instant AI-generated responses based on your connected business systems\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAccess contextual information without switching between multiple tools\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSpeed up ticket resolution with intelligent data lookup\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eEloquent AI is committed to protecting your data. We process customer information solely to provide the integration functionality. Data is transmitted securely using encryption and is not shared with third parties.  \u003c/p\u003e\n\n\u003cp\u003eFor complete details on how we handle your data, please review our \u003ca href=\"https://eloquentai.co/information/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u0026quot;Install\u0026quot; button to add Eloquent AI to your Zendesk account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce installed, navigate to any support ticket in Zendesk Support\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLook for the \u0026quot;Eloquent AI Chat\u0026quot; panel in the right-hand ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe AI assistant will automatically load with context from the current ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eType your question in natural language (e.g., \u0026quot;What is this customer\u0026#39;s order history?\u0026quot;)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview the AI-generated response with relevant customer data\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eContact our support team at support@eloquentai.co for assistance with setup or configuration.\u003c/p\u003e\n","raw_long_description":"### About Eloquent AI  \n\nEloquent AI is a customer service automation platform that empowers support teams with intelligent AI assistants. Our technology helps businesses deliver faster, more accurate responses while reducing operational costs.  \n\n### What This Integration Does  \n\nThe Eloquent AI integration for Zendesk adds an AI-powered chat assistant directly into your ticket sidebar. Support agents can:  \n\n* Ask natural language questions to quickly retrieve customer data, transactions, and account information  \n* Get instant AI-generated responses based on your connected business systems  \n* Access contextual information without switching between multiple tools  \n* Speed up ticket resolution with intelligent data lookup  \n\n### Data Privacy \u0026 Security  \n\nEloquent AI is committed to protecting your data. We process customer information solely to provide the integration functionality. Data is transmitted securely using encryption and is not shared with third parties.  \n\nFor complete details on how we handle your data, please review our [Privacy Policy](https://eloquentai.co/information/privacy-policy).","raw_installation_instructions":"### Getting Started  \n\n1. Click the \"Install\" button to add Eloquent AI to your Zendesk account  \n2. Once installed, navigate to any support ticket in Zendesk Support  \n3. Look for the \"Eloquent AI Chat\" panel in the right-hand ticket sidebar  \n4. The AI assistant will automatically load with context from the current ticket  \n5. Type your question in natural language (e.g., \"What is this customer's order history?\")  \n6. Review the AI-generated response with relevant customer data  \n\n### Need Help?  \n\nContact our support team at support@eloquentai.co for assistance with setup or configuration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1188840.apps.zdusercontent.com/1188840/assets/1768085559-3cebe0345db118f879403b2d95ce83d7/logo-small.png","large_icon":"https://1188840.apps.zdusercontent.com/1188840/assets/1768085559-3cebe0345db118f879403b2d95ce83d7/logo.png","screenshots":["https://1188840.apps.zdusercontent.com/1188840/assets/1768085559-3cebe0345db118f879403b2d95ce83d7/screenshot-0.png","https://1188840.apps.zdusercontent.com/1188840/assets/1768085559-3cebe0345db118f879403b2d95ce83d7/screenshot-1.png","https://1188840.apps.zdusercontent.com/1188840/assets/1768085559-3cebe0345db118f879403b2d95ce83d7/screenshot-2.png"],"installation_count":2},{"id":1189120,"name":"Attachments","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3425824,"app_id":1189120,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-24T02:46:36Z","updated_at":"2025-11-24T02:46:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5428,"entity_id":1189120,"app_id":1189120,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-24T02:46:37.000Z","updated_at":"2025-11-24T02:46:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-24T02:46:35Z","updated_at":"2026-03-04T19:56:41Z","terms_conditions_url":null,"app_organization":{"id":6878,"name":"ZenSuite","email":"support@zensuite.co","website":"www.zensuite.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-12-01T20:22:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-04T19:56:38Z","owner_id":269519,"author_name":"ZenSuite","author_email":"support@zensuite.co","author_url":"https://www.zensuite.co","short_description":"Easily view, select, and download all ticket attachments.","long_description":"\u003ch3\u003eZenSuite Attachments App\u003c/h3\u003e\n\n\u003cp\u003eAttachment Manager simplifies handling ticket attachments for Zendesk agents. It automatically organizes and displays all attachments from ticket comments, allowing you to preview, select, and bulk download files — all within the Zendesk sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all attachments grouped by ticket comment and author\u003c/li\u003e\n\u003cli\u003eSelect individual files or download everything at once in a ZIP file\u003c/li\u003e\n\u003cli\u003eBuilt-in file type icons for quick visual identification\u003c/li\u003e\n\u003cli\u003eRefresh to detect newly added attachments instantly\u003c/li\u003e\n\u003cli\u003eLightweight, responsive design that fits seamlessly into the Zendesk sidebar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe Attachments App saves time and improves ticket workflow, helping agents stay organized while managing files more efficiently.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003cbr\u003e\nThe Attachments App does not store, transmit, or process any customer data externally. All actions take place entirely within your Zendesk instance using standard API calls. No ticket or file content ever leaves Zendesk.\u003c/p\u003e\n\n\u003cp\u003eLearn more in our Privacy Policy: https://www.zensuite.co/privacy\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy choose Attachment Manager?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEfficiency: Manage and download attachments without leaving the ticket.\u003c/li\u003e\n\u003cli\u003eSimplicity: Built for Zendesk agents — intuitive, fast, and modern.\u003c/li\u003e\n\u003cli\u003eClarity: Automatically organized attachment lists for each comment.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout ZenSuite:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAttachment Manager is part of ZenSuite, a suite of practical Zendesk tools designed to improve support workflows.\u003c/p\u003e\n\n\u003cp\u003eOur mission is to provide useful, high-quality apps that are free and help teams work smarter.\u003c/p\u003e\n\n\u003cp\u003eLearn more at https://www.zensuite.co.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then open any Zendesk ticket to view and manage attachments directly from the sidebar.\u003c/p\u003e\n\n\u003cp\u003eOptional Configuration:\u003c/p\u003e\n\n\u003cp\u003eNo setup is required. However, you can:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eUse the Refresh button to load new attachments added after the app is opened.\u003c/li\u003e\n\u003cli\u003eSelect attachments individually or use Select All to include everything in the ZIP download.\u003c/li\u003e\n\u003cli\u003eClick the Download button to automatically create a ZIP file named using the ticket ID and date (for example: 12345-11-23-2025.zip).\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### ZenSuite Attachments App\n\nAttachment Manager simplifies handling ticket attachments for Zendesk agents. It automatically organizes and displays all attachments from ticket comments, allowing you to preview, select, and bulk download files — all within the Zendesk sidebar.\n\n**Key Features:**\n\n* View all attachments grouped by ticket comment and author\n* Select individual files or download everything at once in a ZIP file\n* Built-in file type icons for quick visual identification\n* Refresh to detect newly added attachments instantly\n* Lightweight, responsive design that fits seamlessly into the Zendesk sidebar\n\nThe Attachments App saves time and improves ticket workflow, helping agents stay organized while managing files more efficiently.\n\n---\n\n**Data \u0026 Privacy:**\nThe Attachments App does not store, transmit, or process any customer data externally. All actions take place entirely within your Zendesk instance using standard API calls. No ticket or file content ever leaves Zendesk.\n\nLearn more in our Privacy Policy: https://www.zensuite.co/privacy\n\n---\n\n**Why choose Attachment Manager?**\n\n- Efficiency: Manage and download attachments without leaving the ticket.\n- Simplicity: Built for Zendesk agents — intuitive, fast, and modern.\n- Clarity: Automatically organized attachment lists for each comment.\n\n---\n\n**About ZenSuite:**\n\nAttachment Manager is part of ZenSuite, a suite of practical Zendesk tools designed to improve support workflows.\n\nOur mission is to provide useful, high-quality apps that are free and help teams work smarter.\n\nLearn more at https://www.zensuite.co.","raw_installation_instructions":"Install the app, then open any Zendesk ticket to view and manage attachments directly from the sidebar.\n\nOptional Configuration:\n\nNo setup is required. However, you can:\n\n1. Use the Refresh button to load new attachments added after the app is opened.\n2. Select attachments individually or use Select All to include everything in the ZIP download.\n3. Click the Download button to automatically create a ZIP file named using the ticket ID and date (for example: 12345-11-23-2025.zip).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1189120.apps.zdusercontent.com/1189120/assets/1770750317-b0fe9cbd60f58de293884c102f416fd5/logo-small.png","large_icon":"https://1189120.apps.zdusercontent.com/1189120/assets/1770750317-b0fe9cbd60f58de293884c102f416fd5/logo.png","screenshots":["https://1189120.apps.zdusercontent.com/1189120/assets/1770750317-b0fe9cbd60f58de293884c102f416fd5/screenshot-0.png","https://1189120.apps.zdusercontent.com/1189120/assets/1770750317-b0fe9cbd60f58de293884c102f416fd5/screenshot-1.png","https://1189120.apps.zdusercontent.com/1189120/assets/1770750317-b0fe9cbd60f58de293884c102f416fd5/screenshot-2.png"],"installation_count":80},{"id":1189550,"name":"No Wrong Attachments","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3427482,"app_id":1189550,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-25T08:51:17Z","updated_at":"2025-11-25T08:51:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3427481,"app_id":1189550,"name":"refresh_on_comment_text_change","kind":"checkbox","required":false,"position":1,"created_at":"2025-11-25T08:51:16Z","updated_at":"2025-11-25T08:51:16Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5433,"entity_id":1189550,"app_id":1189550,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXHvpBKIhYWffDxppKIDBtY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1SX4KKBKIhYWffDx","cost_id":1586,"cost_type":"CostStripe","active":true,"created_at":"2025-11-25T08:51:18.000Z","updated_at":"2025-11-25T08:51:18.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"ja","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-11-25T08:51:15Z","updated_at":"2025-12-05T16:51:15Z","terms_conditions_url":null,"app_organization":{"id":7271,"name":"Claps, LLC","email":"support-zendeskapp@clap-s.com","website":"https://clap-s.com","country_code":"JP","stripe_account_id":"acct_1SX4KKBKIhYWffDx","state":null},"locations":[3],"date_published":"2025-12-05T16:51:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-05T16:43:09Z","owner_id":269519,"author_name":"Claps, LLC","author_email":"support-zendeskapp@clap-s.com","author_url":"https://clap-s.com","short_description":"Prevents incorrect file attachment","long_description":"\u003ch2\u003eHave you ever attached the wrong file?\u003c/h2\u003e\n\n\u003cp\u003eSince the days of email communication, choosing the wrong file to attach has been one of the most common mishaps—and a major cause of information leaks.\u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eNo Wrong Attachments\u003c/strong\u003e app provides a simple yet powerful way to prevent attachment errors.\u003c/p\u003e\n\n\u003cp\u003eThis app automatically lists all files attached before sending and requires you to review each one. This helps protect confidential information and prevents data leaks.\u003c/p\u003e\n\n\u003ch2\u003eWhy do we end up attaching the wrong file?\u003c/h2\u003e\n\n\u003cp\u003ePeople typically do not check the contents of each file after attaching them.\u003c/p\u003e\n\n\u003cp\u003eEven if such a rule exists in your workflow, there is no guarantee it will be followed—and when things get busy, it may be unintentionally ignored.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically lists all files attached before sending.\u003c/li\u003e\n\u003cli\u003eAutomatically syncs any additions, deletions, or changes to attachments.\u003c/li\u003e\n\u003cli\u003eEach file must be individually downloaded before it can be marked as “Reviewed.”\u003c/li\u003e\n\u003cli\u003eImage files can be previewed directly in the app’s side panel.\u003c/li\u003e\n\u003cli\u003eA UI that allows files to be reviewed and marked efficiently in order, boosting productivity.\u003c/li\u003e\n\u003cli\u003eOptionally, you can require re-checking of all attachments whenever the comment body is edited or changed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eDisclaimer: Installing this app does not guarantee that attachment errors will never occur.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003eThis app does not use any of its own servers or backends; all functionality and operations are completed solely through your browser and Zendesk\u0026#39;s API. \u003cbr\u003e\nNo user data is collected by the developer, Claps, LLC.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button to Install within Zendesk.\u003cbr\u003e\nPlease contact support-zendeskapp@clap-s.com if you have any trouble at all.\u003c/p\u003e\n","raw_long_description":"## Have you ever attached the wrong file?\n\nSince the days of email communication, choosing the wrong file to attach has been one of the most common mishaps—and a major cause of information leaks.\n\nThe **No Wrong Attachments** app provides a simple yet powerful way to prevent attachment errors.\n\nThis app automatically lists all files attached before sending and requires you to review each one. This helps protect confidential information and prevents data leaks.\n\n## Why do we end up attaching the wrong file?\n\nPeople typically do not check the contents of each file after attaching them.\n\nEven if such a rule exists in your workflow, there is no guarantee it will be followed—and when things get busy, it may be unintentionally ignored.\n\n## Features\n\n- Automatically lists all files attached before sending.\n- Automatically syncs any additions, deletions, or changes to attachments.\n- Each file must be individually downloaded before it can be marked as “Reviewed.”\n- Image files can be previewed directly in the app’s side panel.\n- A UI that allows files to be reviewed and marked efficiently in order, boosting productivity.\n- Optionally, you can require re-checking of all attachments whenever the comment body is edited or changed.\n\n**Disclaimer: Installing this app does not guarantee that attachment errors will never occur.**\n\n## Data disclosure\n\nThis app does not use any of its own servers or backends; all functionality and operations are completed solely through your browser and Zendesk's API. \nNo user data is collected by the developer, Claps, LLC.\n","raw_installation_instructions":"Simply click the install button to Install within Zendesk.\nPlease contact support-zendeskapp@clap-s.com if you have any trouble at all.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1189550.apps.zdusercontent.com/1189550/assets/1764930938-ba63c8e50ceeda1b900f0bd0a326b9b8/logo-small.png","large_icon":"https://1189550.apps.zdusercontent.com/1189550/assets/1764930938-ba63c8e50ceeda1b900f0bd0a326b9b8/logo.png","screenshots":["https://1189550.apps.zdusercontent.com/1189550/assets/1764930938-ba63c8e50ceeda1b900f0bd0a326b9b8/screenshot-0.png","https://1189550.apps.zdusercontent.com/1189550/assets/1764930938-ba63c8e50ceeda1b900f0bd0a326b9b8/screenshot-1.png","https://1189550.apps.zdusercontent.com/1189550/assets/1764930938-ba63c8e50ceeda1b900f0bd0a326b9b8/screenshot-2.png"],"installation_count":0},{"id":1189885,"name":"Responder AI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3428318,"app_id":1189885,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-26T02:26:21Z","updated_at":"2025-11-26T02:26:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5435,"entity_id":1189885,"app_id":1189885,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1SXR8rCk246Ow9doyVZYt9U6","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QbnvLCk246Ow9do","cost_id":1587,"cost_type":"CostStripe","active":true,"created_at":"2025-11-26T02:26:23.000Z","updated_at":"2025-11-26T02:26:23.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-11-26T02:26:21Z","updated_at":"2025-12-10T20:48:19Z","terms_conditions_url":"https://www.mycxapps.com/terms-of-service.html","app_organization":{"id":6790,"name":"Infigos LLC","email":"support@mycxapps.com","website":"https://mycxapps.com","country_code":"US","stripe_account_id":"acct_1QbnvLCk246Ow9do","state":null},"locations":[10],"date_published":"2025-12-09T20:13:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2025-12-10T20:48:16Z","owner_id":269519,"author_name":"Infigos LLC","author_email":"support@mycxapps.com","author_url":"https://mycxapps.com","short_description":"Instant, AI-crafted customer responses—right inside Zendesk.","long_description":"\u003cp\u003eResponder AI is a lightweight yet powerful Zendesk app that helps agents craft high-quality customer responses in seconds. It combines your command, the customer’s latest message, and their name to generate a clear, personalized, and context-aware reply—without leaving the ticket.\u003c/p\u003e\n\n\u003ch3\u003eHow It Works:\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Agent-Driven Commands\u003c/strong\u003e\u003cbr\u003e\nAgents simply type an instruction (e.g., \u003cem\u003e\u0026quot;Please respond and say yes\u0026quot;\u003c/em\u003e) and click the Responder AI icon. The app uses your prompt as intent and drafts a customer-ready message.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Customer Context Extraction\u003c/strong\u003e\u003cbr\u003e\nResponder AI automatically pulls the most recent \u003cstrong\u003epublic customer message\u003c/strong\u003e and the \u003cstrong\u003ecustomer\u0026#39;s name\u003c/strong\u003e, ensuring the reply is relevant, accurate, and properly addressed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Smart Draft Generation\u003c/strong\u003e\u003cbr\u003e\nThe AI produces a clean, friendly, and well-formatted reply inside the ticket editor—no greetings or signatures added automatically unless configured.\u003c/p\u003e\n\n\u003cp\u003eWatch the demo below:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/AA7VEmkhGAk?rel=0\u0026modestbranding=1\"\u003e\u003cimg src=\"https://mycxapps.com/img/responder-ai-video-thumb.png\" alt=\"Watch the demo video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Reply Generation\u003c/strong\u003e – Craft customer responses in seconds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUses Agent Intent\u003c/strong\u003e – Your command determines tone, style, and direction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePulls Latest Customer Message Automatically\u003c/strong\u003e – Ensures responses are always accurate and contextual.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePersonalized Greetings\u003c/strong\u003e – includes the customer\u0026#39;s name.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClean Paragraph Formatting\u003c/strong\u003e – Adds blank lines between ideas for readability.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTagging Support\u003c/strong\u003e – Automatically applies a \u003ccode\u003eresponder_ai\u003c/code\u003e tag for analytics.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast \u0026amp; Reliable\u003c/strong\u003e – Powered by state-of-the-art AI models.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eOnly the necessary ticket content (agent command + relevant customer message) is sent for response generation.\u003c/li\u003e\n\u003cli\u003eNo PII is stored or logged on our servers.\u003c/li\u003e\n\u003cli\u003eData is never used for training.\u003c/li\u003e\n\u003cli\u003eAll processing happens in a secure, stateless backend.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy Choose Responder AI?\u003c/h3\u003e\n\n\u003cp\u003eResponder AI is designed for speed, clarity, and agent productivity,empowering agents to respond up to 10× faster. It eliminates repetitive typing, reduces response time, and ensures consistent, friendly communication. Whether you\u0026#39;re handling customer complaints, refunds, troubleshooting, or simple questions—Responder AI helps agents deliver high-quality responses every time.\u003c/p\u003e\n\n\u003cp\u003eFor more details and support, visit \u003ca href=\"https://support.mycxapps.com/hc/en-us/\"\u003eResponder AI Support\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39; to begin.\u003c/li\u003e\n\u003cli\u003eYou will be redirected to your Zendesk admin area (admin rights required).\u003c/li\u003e\n\u003cli\u003eThe app is named ‘Responder AI’ by default; rename it if needed.\u003c/li\u003e\n\u003cli\u003eApply any group or role restrictions.\u003c/li\u003e\n\u003cli\u003eClick ‘Install’ again to complete setup.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen a ticket in Zendesk Agent Workspace.\u003c/li\u003e\n\u003cli\u003eType your command in the editor (e.g., \u003cem\u003e\u0026quot;Please respond politely\u0026quot;\u003c/em\u003e).\u003c/li\u003e\n\u003cli\u003eClick the Responder AI icon.\u003c/li\u003e\n\u003cli\u003eThe app will pull the customer\u0026#39;s latest public message, generate a contextual reply, and insert it into the editor.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need help or have any questions, contact \u003ca href=\"mailto:support@mycxapps.com\"\u003esupport@mycxapps.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Responder AI is a lightweight yet powerful Zendesk app that helps agents craft high-quality customer responses in seconds. It combines your command, the customer’s latest message, and their name to generate a clear, personalized, and context-aware reply—without leaving the ticket.\n\n### How It Works:\n\n**1. Agent-Driven Commands**\nAgents simply type an instruction (e.g., *\"Please respond and say yes\"*) and click the Responder AI icon. The app uses your prompt as intent and drafts a customer-ready message.\n\n**2. Customer Context Extraction**\nResponder AI automatically pulls the most recent **public customer message** and the **customer's name**, ensuring the reply is relevant, accurate, and properly addressed.\n\n**3. Smart Draft Generation**\nThe AI produces a clean, friendly, and well-formatted reply inside the ticket editor—no greetings or signatures added automatically unless configured.\n\nWatch the demo below:\n\n[![Watch the demo video](https://mycxapps.com/img/responder-ai-video-thumb.png)](https://youtu.be/AA7VEmkhGAk?rel=0\u0026modestbranding=1)\n\n### Key Features:\n\n1. **Instant Reply Generation** – Craft customer responses in seconds.\n2. **Uses Agent Intent** – Your command determines tone, style, and direction.\n3. **Pulls Latest Customer Message Automatically** – Ensures responses are always accurate and contextual.\n4. **Personalized Greetings** – includes the customer's name.\n5. **Clean Paragraph Formatting** – Adds blank lines between ideas for readability.\n6. **Tagging Support** – Automatically applies a `responder_ai` tag for analytics.\n7. **Fast \u0026 Reliable** – Powered by state-of-the-art AI models.\n\n### Data Handling \u0026 Privacy\n* Only the necessary ticket content (agent command + relevant customer message) is sent for response generation.\n* No PII is stored or logged on our servers.\n* Data is never used for training.\n* All processing happens in a secure, stateless backend.\n\n### Why Choose Responder AI?\nResponder AI is designed for speed, clarity, and agent productivity,empowering agents to respond up to 10× faster. It eliminates repetitive typing, reduces response time, and ensures consistent, friendly communication. Whether you're handling customer complaints, refunds, troubleshooting, or simple questions—Responder AI helps agents deliver high-quality responses every time.\n\nFor more details and support, visit [Responder AI Support](https://support.mycxapps.com/hc/en-us/).","raw_installation_instructions":"### Install the app\n\n1. Click 'Install' to begin.\n2. You will be redirected to your Zendesk admin area (admin rights required).\n3. The app is named ‘Responder AI’ by default; rename it if needed.\n4. Apply any group or role restrictions.\n5. Click ‘Install’ again to complete setup.\n\n### Access the app\n\n1. Open a ticket in Zendesk Agent Workspace.\n2. Type your command in the editor (e.g., *\"Please respond politely\"*).\n3. Click the Responder AI icon.\n4. The app will pull the customer's latest public message, generate a contextual reply, and insert it into the editor.\n\nIf you need help or have any questions, contact [support@mycxapps.com](mailto:support@mycxapps.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1189885.apps.zdusercontent.com/1189885/assets/1765335475-00a842573474a63626f21b35b7adcf50/logo-small.png","large_icon":"https://1189885.apps.zdusercontent.com/1189885/assets/1765335475-00a842573474a63626f21b35b7adcf50/logo.png","screenshots":["https://1189885.apps.zdusercontent.com/1189885/assets/1765335475-00a842573474a63626f21b35b7adcf50/screenshot-0.png","https://1189885.apps.zdusercontent.com/1189885/assets/1765335475-00a842573474a63626f21b35b7adcf50/screenshot-1.png","https://1189885.apps.zdusercontent.com/1189885/assets/1765335475-00a842573474a63626f21b35b7adcf50/screenshot-2.png"],"installation_count":2},{"id":1190162,"name":"Isara","state":"published","version":"2026.1.3","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-26T15:34:42Z","updated_at":"2026-06-05T05:32:38Z","terms_conditions_url":"https://www.isara.ai/tos","app_organization":{"id":7190,"name":"Isara","email":"support@isara.ai","website":"www.isara.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-01-23T18:34:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.isara.ai/pricing"},"location_names":[],"last_update_time":"2026-06-05T05:32:35Z","owner_id":269519,"author_name":"Isara","author_email":"hello@isara.ai","author_url":"https://insights.isara.ai/register","short_description":"Independent AI and human agent QA. Churn signals, CSAT risk, knowledge gaps.","long_description":"\u003ch2\u003eAbout Isara\u003c/h2\u003e\n\n\u003cp\u003eIsara is built by a team dedicated to helping companies unlock the full value of their customer conversations. Our mission is to turn support history into early warning signals, so teams can act before issues become escalations, cancellations, or executive surprises.\u003c/p\u003e\n\n\u003ch2\u003eWhat Isara Does\u003c/h2\u003e\n\n\u003cp\u003eIsara connects to your Zendesk workspace and analyses your entire conversation history in real time. It reads conversation content, tone, and patterns to score each customer\u0026#39;s risk profile, surface recurring issues, and flag knowledge gaps. Scoring is updated continuously rather than monthly.\u003c/p\u003e\n\n\u003ch2\u003eKey Capabilities\u003c/h2\u003e\n\n\u003ch3\u003eChurn Risk Detection\u003c/h3\u003e\n\n\u003cp\u003eScore every account by frustration signal strength, payment discussion frequency, and escalation language. See exactly which conversations triggered the alert and what threshold was crossed.\u003c/p\u003e\n\n\u003ch3\u003eCSAT Trend Analysis\u003c/h3\u003e\n\n\u003cp\u003eTrack your unsatisfied conversation rate daily by topic, agent, and issue type. Catch drops in real time instead of discovering them in the quarterly review.\u003c/p\u003e\n\n\u003ch3\u003eKnowledge Base Gap Analysis\u003c/h3\u003e\n\n\u003cp\u003eIsara identifies recurring questions your documentation does not fully answer. Each gap comes with a specific recommendation to reduce repeat contact volume and agent handle time.\u003c/p\u003e\n\n\u003ch3\u003eAgent and AI Agent Monitoring\u003c/h3\u003e\n\n\u003cp\u003eFlag conversations where human agents gave inconsistent or inaccurate information. If your team uses Zendesk AI, Isara monitors those interactions the same way it monitors human-handled ones, identifying inaccurate responses, weak resolution categories, and conversations that carry churn or compliance risk.\u003c/p\u003e\n\n\u003ch3\u003eCompliance Auditing\u003c/h3\u003e\n\n\u003cp\u003eGenerate audit reports (GDPR, COPPA...) across any date range. Download instantly for legal review. No manual conversation sampling.\u003c/p\u003e\n\n\u003ch2\u003eWho It Is For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport Operations and Customer Success leaders managing quality and retention\u003c/li\u003e\n\u003cli\u003eCompliance teams in fintech, healthcare, or any regulated vertical\u003c/li\u003e\n\u003cli\u003eHeads of AI or Automation accountable for AI agent performance\u003c/li\u003e\n\u003cli\u003eSupport Managers who coach with data, not gut feel\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003cp\u003eFree 30-day trial. No credit card. Setup in minutes. Connect Isara to your Zendesk workspace and start seeing insights within hours of your first sync. Questions? support@isara.ai\u003c/p\u003e\n\n\u003ch2\u003eData Privacy and Security\u003c/h2\u003e\n\n\u003cp\u003eIsara accesses and analyses support ticket content and metadata from your Zendesk account to generate insights and recommendations.\u003c/p\u003e\n\n\u003cp\u003eData Accessed: Support ticket content, customer details, agent information, and ticket metadata (status, priority, timestamps).\u003c/p\u003e\n\n\u003cp\u003eData Usage: Real-time conversation analysis, trend detection, and AI-powered recommendations.\u003c/p\u003e\n\n\u003cp\u003eData Storage: Conversation data is securely stored and encrypted to enable historical analysis and pattern recognition.\u003c/p\u003e\n\n\u003cp\u003ePurpose: To provide actionable intelligence that improves customer experience, reduces churn, and informs product decisions.\u003c/p\u003e\n\n\u003cp\u003eFull privacy details: https://www.isara.ai/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, please \u003ca href=\"https://insights.isara.ai/register\"\u003eregister for an account\u003c/a\u003e to configure the integration.\u003c/p\u003e\n","raw_long_description":"## About Isara\n\nIsara is built by a team dedicated to helping companies unlock the full value of their customer conversations. Our mission is to turn support history into early warning signals, so teams can act before issues become escalations, cancellations, or executive surprises.\n\n## What Isara Does\n\nIsara connects to your Zendesk workspace and analyses your entire conversation history in real time. It reads conversation content, tone, and patterns to score each customer's risk profile, surface recurring issues, and flag knowledge gaps. Scoring is updated continuously rather than monthly.\n\n## Key Capabilities\n\n### Churn Risk Detection\n\nScore every account by frustration signal strength, payment discussion frequency, and escalation language. See exactly which conversations triggered the alert and what threshold was crossed.\n\n### CSAT Trend Analysis\n\nTrack your unsatisfied conversation rate daily by topic, agent, and issue type. Catch drops in real time instead of discovering them in the quarterly review.\n\n### Knowledge Base Gap Analysis\n\nIsara identifies recurring questions your documentation does not fully answer. Each gap comes with a specific recommendation to reduce repeat contact volume and agent handle time.\n\n### Agent and AI Agent Monitoring\n\nFlag conversations where human agents gave inconsistent or inaccurate information. If your team uses Zendesk AI, Isara monitors those interactions the same way it monitors human-handled ones, identifying inaccurate responses, weak resolution categories, and conversations that carry churn or compliance risk.\n\n### Compliance Auditing\n\nGenerate audit reports (GDPR, COPPA...) across any date range. Download instantly for legal review. No manual conversation sampling.\n\n## Who It Is For\n\n- Support Operations and Customer Success leaders managing quality and retention\n- Compliance teams in fintech, healthcare, or any regulated vertical\n- Heads of AI or Automation accountable for AI agent performance\n- Support Managers who coach with data, not gut feel\n\n## Getting Started\n\nFree 30-day trial. No credit card. Setup in minutes. Connect Isara to your Zendesk workspace and start seeing insights within hours of your first sync. Questions? support@isara.ai\n\n## Data Privacy and Security\n\nIsara accesses and analyses support ticket content and metadata from your Zendesk account to generate insights and recommendations.\n\nData Accessed: Support ticket content, customer details, agent information, and ticket metadata (status, priority, timestamps).\n\nData Usage: Real-time conversation analysis, trend detection, and AI-powered recommendations.\n\nData Storage: Conversation data is securely stored and encrypted to enable historical analysis and pattern recognition.\n\nPurpose: To provide actionable intelligence that improves customer experience, reduces churn, and informs product decisions.\n\nFull privacy details: https://www.isara.ai/privacy","raw_installation_instructions":"To get started, please [register for an account](https://insights.isara.ai/register) to configure the integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1190162.apps.zdusercontent.com/1190162/assets/1780587039-45ce2b032098b6aa1bfc6b7a758f7457/logo-small.png","large_icon":"https://1190162.apps.zdusercontent.com/1190162/assets/1780587039-45ce2b032098b6aa1bfc6b7a758f7457/logo.png","screenshots":["https://1190162.apps.zdusercontent.com/1190162/assets/1780587039-45ce2b032098b6aa1bfc6b7a758f7457/screenshot-0.png","https://1190162.apps.zdusercontent.com/1190162/assets/1780587039-45ce2b032098b6aa1bfc6b7a758f7457/screenshot-1.png","https://1190162.apps.zdusercontent.com/1190162/assets/1780587039-45ce2b032098b6aa1bfc6b7a758f7457/screenshot-2.png"],"installation_count":0},{"id":1190187,"name":"Help Center Health Check","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3429054,"app_id":1190187,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-26T16:41:20Z","updated_at":"2025-11-26T16:41:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5436,"entity_id":1190187,"app_id":1190187,"amount":2900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SXl20F4QKLRIB8xibVB6Jsv","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BspzgF4QKLRIB8x","cost_id":1588,"cost_type":"CostStripe","active":true,"created_at":"2025-11-26T16:41:21.000Z","updated_at":"2025-12-08T22:13:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-11-26T16:41:19Z","updated_at":"2025-12-08T22:13:44Z","terms_conditions_url":"https://www.lotusthemes.com/pages/terms-of-use-apps","app_organization":{"id":917,"name":"Lotus Themes, Zendesk partner","email":"hello@lotusthemes.com","website":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","country_code":"US","stripe_account_id":"acct_1BspzgF4QKLRIB8x","state":"published"},"locations":[2],"date_published":"2025-12-04T19:06:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2025-12-08T22:13:41Z","owner_id":269519,"author_name":"Lotus Themes","author_email":"hello@lotusthemes.com","author_url":"https://lotusthemes.com","short_description":"Find broken links, broken images, and accessibility issues in your Help Center. Know your knowledge base is healthy.","long_description":"\u003cp\u003eHelp Center Health Check scans all your Help Center articles for broken links, images, and content issues. Get confidence that your knowledge base is healthy and ready to help customers.\u003c/p\u003e\n\n\u003cp\u003eYour Help Center is often the first place customers go for answers. But over time, articles accumulate broken links, missing images, and orphaned content. These issues frustrate customers and erode trust in your support resources.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStop wondering. Start knowing.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat It Detects\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBroken Internal Links\u003c/strong\u003e - Links to articles that no longer exist or have been moved\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBroken Images\u003c/strong\u003e - Images that fail to load, leaving empty spaces in your articles\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBroken External Links\u003c/strong\u003e - External URLs returning 404, 500, or other error codes\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImages Without Alt Text\u003c/strong\u003e - Accessibility issues that affect screen reader users\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrphaned Articles\u003c/strong\u003e - Content with no incoming links that customers can\u0026#39;t discover\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDead-End Articles\u003c/strong\u003e - Articles with no outgoing links, missing opportunities to guide customers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNon-Semantic Structure\u003c/strong\u003e - HTML issues like duplicate H1 headings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Brand Support\u003c/strong\u003e - Scan multiple Help Centers from a single interface\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Filtering\u003c/strong\u003e - Filter by issue type to focus on what matters most\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-Time Stats\u003c/strong\u003e - See issue counts at a glance with color-coded badges\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDirect Links\u003c/strong\u003e - Click any article to open it directly for editing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePerfect For Knowledge Base Managers\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMaintain content quality across large article libraries\u003c/li\u003e\n\u003cli\u003eEnsure customers always find working, helpful content\u003c/li\u003e\n\u003cli\u003eIdentify orphaned content and improve article discoverability\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eSelect\u003c/strong\u003e your Help Center brand from the dropdown\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWait\u003c/strong\u003e while the app scans all articles (typically 30-60 seconds)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFilter\u003c/strong\u003e by issue type: Errors, Warnings, Notices, or Clean articles\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReview\u003c/strong\u003e issues sorted by severity with direct links to fix them\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eWhy Health Check Matters\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePeace of Mind\u003c/strong\u003e - Know your Help Center is working, not just hope it is\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImprove Customer Experience\u003c/strong\u003e - Working links and images build trust\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBoost SEO\u003c/strong\u003e - Search engines penalize broken links and missing images\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eThe Confidence Dashboard\u003c/h3\u003e\n\n\u003cp\u003eWhen you see all green, you know your Help Center is ready. When issues appear, you know exactly what to fix. No more surprises from customers reporting broken content; you\u0026#39;ll find it first.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; Data Processing\u003c/h3\u003e\n\n\u003cp\u003eNo article content or personal data is stored by the app.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLogin to your Zendesk Support account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Admin Center, then select Apps and integrations in the sidebar. Click Zendesk Support apps, and click the Marketplace button. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for or scroll to locate the Help Center Health Check app. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install to add the app to your account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, click the Help Center Health Check icon in the navigation bar (left sidebar) to open the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNote: The app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to limit access based on agent roles.\u003c/p\u003e\n","raw_long_description":"Help Center Health Check scans all your Help Center articles for broken links, images, and content issues. Get confidence that your knowledge base is healthy and ready to help customers.\n\nYour Help Center is often the first place customers go for answers. But over time, articles accumulate broken links, missing images, and orphaned content. These issues frustrate customers and erode trust in your support resources.\n\n**Stop wondering. Start knowing.**\n\n### What It Detects\n\n* **Broken Internal Links** - Links to articles that no longer exist or have been moved\n* **Broken Images** - Images that fail to load, leaving empty spaces in your articles\n* **Broken External Links** - External URLs returning 404, 500, or other error codes\n* **Images Without Alt Text** - Accessibility issues that affect screen reader users\n* **Orphaned Articles** - Content with no incoming links that customers can't discover\n* **Dead-End Articles** - Articles with no outgoing links, missing opportunities to guide customers\n* **Non-Semantic Structure** - HTML issues like duplicate H1 headings\n\n### Key Features\n\n* **Multi-Brand Support** - Scan multiple Help Centers from a single interface\n* **Smart Filtering** - Filter by issue type to focus on what matters most\n* **Real-Time Stats** - See issue counts at a glance with color-coded badges\n* **Direct Links** - Click any article to open it directly for editing\n\n### Perfect For Knowledge Base Managers\n\n* Maintain content quality across large article libraries\n* Ensure customers always find working, helpful content\n* Identify orphaned content and improve article discoverability\n\n### How It Works\n\n1. **Select** your Help Center brand from the dropdown\n2. **Wait** while the app scans all articles (typically 30-60 seconds)\n3. **Filter** by issue type: Errors, Warnings, Notices, or Clean articles\n4. **Review** issues sorted by severity with direct links to fix them\n\n### Why Health Check Matters\n\n* **Peace of Mind** - Know your Help Center is working, not just hope it is\n* **Improve Customer Experience** - Working links and images build trust\n* **Boost SEO** - Search engines penalize broken links and missing images\n\n### The Confidence Dashboard\n\nWhen you see all green, you know your Help Center is ready. When issues appear, you know exactly what to fix. No more surprises from customers reporting broken content; you'll find it first.\n\n### Privacy \u0026 Data Processing\n\nNo article content or personal data is stored by the app.","raw_installation_instructions":"1. Login to your Zendesk Support account. \n\n2. Open the Admin Center, then select Apps and integrations in the sidebar. Click Zendesk Support apps, and click the Marketplace button. \n\n3. Search for or scroll to locate the Help Center Health Check app. \n\n4. Click Install to add the app to your account. \n\n5. Once installed, click the Help Center Health Check icon in the navigation bar (left sidebar) to open the app.\n\nNote: The app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to limit access based on agent roles.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1190187.apps.zdusercontent.com/1190187/assets/1765183178-94cd210753df5e0db046aae76621c795/logo-small.png","large_icon":"https://1190187.apps.zdusercontent.com/1190187/assets/1765183178-94cd210753df5e0db046aae76621c795/logo.png","screenshots":["https://1190187.apps.zdusercontent.com/1190187/assets/1765183178-94cd210753df5e0db046aae76621c795/screenshot-0.png","https://1190187.apps.zdusercontent.com/1190187/assets/1765183178-94cd210753df5e0db046aae76621c795/screenshot-1.png","https://1190187.apps.zdusercontent.com/1190187/assets/1765183178-94cd210753df5e0db046aae76621c795/screenshot-2.png"],"installation_count":5},{"id":1190384,"name":"Quick Table","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3429494,"app_id":1190384,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-11-27T05:42:39Z","updated_at":"2025-11-27T05:42:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5437,"entity_id":1190384,"app_id":1190384,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-11-27T05:42:40.000Z","updated_at":"2025-11-27T05:42:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-27T05:42:38Z","updated_at":"2026-03-04T19:58:44Z","terms_conditions_url":null,"app_organization":{"id":6878,"name":"ZenSuite","email":"support@zensuite.co","website":"www.zensuite.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2025-12-09T22:44:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-03-04T19:58:40Z","owner_id":269519,"author_name":"ZenSuite","author_email":"support@zensuite.co","author_url":"https://www.zensuite.co","short_description":"Quickly insert clean, customizable tables directly into Zendesk ticket replies.","long_description":"\u003cp\u003eThe Quick Table App makes it easy for Zendesk agents to add clean, structured tables to ticket replies without leaving the editor or copy-pasting from other tools.\u003c/p\u003e\n\n\u003cp\u003eSimply click the table icon in the editor, choose your desired rows and columns from the quick-select grid, and instantly insert a formatted table into your reply.\u003c/p\u003e\n\n\u003ch3\u003eKey Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eInsert tables instantly using a fast hover-select grid\u003c/li\u003e\n\u003cli\u003eInserts clean, native Zendesk-compatible table HTML\u003c/li\u003e\n\u003cli\u003eAdd multiple tables anywhere in your reply\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy:\u003c/h3\u003e\n\n\u003cp\u003eThis app does not store, transmit, or process any ticket content, personal data, or customer information. All actions are performed locally inside the Zendesk interface. No data ever leaves your Zendesk instance or is shared externally.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhy choose Quick Table?\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEfficiency:\u003c/strong\u003e Insert structured data into replies instantly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimplicity:\u003c/strong\u003e Exists in the ticket editor providing a native look and feel.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccuracy:\u003c/strong\u003e Clean table formatting fully compatible with Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAbout ZenSuite:\u003c/h3\u003e\n\n\u003cp\u003eQuick Table is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\u003c/p\u003e\n\n\u003cp\u003eOur mission is to provide useful, high-quality apps that are 100% free, empowering teams of all sizes to work smarter and faster.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://www.zensuite.co\"\u003ewww.zensuite.co\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then click the table icon inside the Zendesk ticket editor to insert tables on demand. No configuration is required.\u003c/p\u003e\n","raw_long_description":"The Quick Table App makes it easy for Zendesk agents to add clean, structured tables to ticket replies without leaving the editor or copy-pasting from other tools.\n\nSimply click the table icon in the editor, choose your desired rows and columns from the quick-select grid, and instantly insert a formatted table into your reply.\n\n### Key Features:\n\n* Insert tables instantly using a fast hover-select grid\n* Inserts clean, native Zendesk-compatible table HTML\n* Add multiple tables anywhere in your reply\n\n---\n\n### Data \u0026 Privacy:\n\nThis app does not store, transmit, or process any ticket content, personal data, or customer information. All actions are performed locally inside the Zendesk interface. No data ever leaves your Zendesk instance or is shared externally.\n\n---\n\n### Why choose Quick Table?\n\n* **Efficiency:** Insert structured data into replies instantly.\n* **Simplicity:** Exists in the ticket editor providing a native look and feel.\n* **Accuracy:** Clean table formatting fully compatible with Zendesk.\n\n---\n\n### About ZenSuite:\n\n Quick Table is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.\n\nOur mission is to provide useful, high-quality apps that are 100% free, empowering teams of all sizes to work smarter and faster.\n\nLearn more at [www.zensuite.co](https://www.zensuite.co).","raw_installation_instructions":"Install the app, then click the table icon inside the Zendesk ticket editor to insert tables on demand. No configuration is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1190384.apps.zdusercontent.com/1190384/assets/1770739785-f9e32f7728263ab0ed76e76d6572d680/logo-small.png","large_icon":"https://1190384.apps.zdusercontent.com/1190384/assets/1770739785-f9e32f7728263ab0ed76e76d6572d680/logo.png","screenshots":["https://1190384.apps.zdusercontent.com/1190384/assets/1770739785-f9e32f7728263ab0ed76e76d6572d680/screenshot-0.png","https://1190384.apps.zdusercontent.com/1190384/assets/1770739785-f9e32f7728263ab0ed76e76d6572d680/screenshot-1.png","https://1190384.apps.zdusercontent.com/1190384/assets/1770739785-f9e32f7728263ab0ed76e76d6572d680/screenshot-2.png"],"installation_count":10},{"id":1191826,"name":"Deflection AI by Pluno","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3433545,"app_id":1191826,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-02T08:37:09Z","updated_at":"2025-12-02T08:37:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3433544,"app_id":1191826,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-12-02T08:37:09Z","updated_at":"2026-09-03T20:00:05Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5443,"entity_id":1191826,"app_id":1191826,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-02T08:37:10.000Z","updated_at":"2025-12-02T08:37:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":11,"average":5,"count":{"5":11,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-02T08:37:08Z","updated_at":"2026-09-03T20:00:05Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2025-12-10T20:09:15Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://pluno.ai/pricing-pluno-zendesk"},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-09-03T20:00:02Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"Get up to 70% resolution rate with AI that learns from your past tickets.","long_description":"\u003cp\u003eIdentifies tickets \u0026amp; chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal \u0026amp; external docs, \u0026amp; the help center. Escalates conversations that truly require an agent with full context.\u003c/p\u003e\n\n\u003cp\u003eIntegrates into Zendesk via a dedicated or shared seat. With customisable auto-assignment triggers, ticket \u0026amp; messaging-channel coverage, resolved-chat syncing, \u0026amp; configurable naming rules, Deflection AI gives your team complete control \u0026amp; your users an exceptional experience.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eWhat’s Included\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI Workflows\u003c/strong\u003e\nControl how Pluno responds to users. They act as configurable automation rules written in natural language, enabling teams to fine-tune both AI behavior \u0026amp; escalation conditions with precision.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomisable Assignment\u003c/strong\u003e\nUse Zendesk triggers to auto-assign desired new tickets \u0026amp; chats to Pluno.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContext-Preserving Escalation\u003c/strong\u003e\nPluno doesn’t guess \u0026amp; escalates the conversation to your team with the full message history, collected required fields, \u0026amp; a summary, ensuring agents can take over without re-asking anything.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChannel Coverage\u003c/strong\u003e\nChoose where Pluno engages, including Zendesk ticket \u0026amp; messaging channels.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrand Configuration\u003c/strong\u003e\nSupports Zendesk instances that operate across multiple brands, help centers, or product lines, each with its own tone, knowledge base, \u0026amp; customer expectations. It ensures Pluno responds with the correct knowledge \u0026amp; behaviour for each brand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResolved-Chat Syncing\u003c/strong\u003e\nPush conversations resolved by Pluno back into Zendesk as closed tickets to keep reporting clean.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Details Controls\u003c/strong\u003e\nCustomise how Pluno generates Zendesk ticket subjects \u0026amp; requester names, inferring better labels from the conversation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInsights \u0026amp; Reporting\u003c/strong\u003e\nA complete view of how Deflection AI is performing across all channels. Brings together real-time resolution metrics, comparative trends, \u0026amp; escalation insights so support leaders can understand where automation is working, where agents are stepping in, \u0026amp; how ticket volumes evolve.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eLeading Support Team’s First Choice\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003cbr\u003e\nPrivacy policy: https://pluno.ai/privacy-policy\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQs\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs Pluno free?\u003c/strong\u003e\u003cbr\u003e\nNo. See pricing information here: https://pluno.ai/pricing-pluno-zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy is it better?\u003c/strong\u003e\u003cbr\u003e\nTraining is not limited to a static knowledge base. Supports auto-learning from past resolutions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow are hallucination \u0026amp; misinformation prevented?\u003c/strong\u003e\u003cbr\u003e\nAI only answers when 100% confident; otherwise escalates to the team.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport via website or email\u003c/li\u003e\n\u003cli\u003eFast response times\u003c/li\u003e\n\u003cli\u003eOnboarding \u0026amp; configuration help available\u003c/li\u003e\n\u003cli\u003eWeekly product improvements\u003c/li\u003e\n\u003cli\u003eChangelog updates\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1191826\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Identifies tickets \u0026 chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal \u0026 external docs, \u0026 the help center. Escalates conversations that truly require an agent with full context.\n\nIntegrates into Zendesk via a dedicated or shared seat. With customisable auto-assignment triggers, ticket \u0026 messaging-channel coverage, resolved-chat syncing, \u0026 configurable naming rules, Deflection AI gives your team complete control \u0026 your users an exceptional experience.\n\n## **What’s Included**\n\n- **AI Workflows**\n  Control how Pluno responds to users. They act as configurable automation rules written in natural language, enabling teams to fine-tune both AI behavior \u0026 escalation conditions with precision.\n- **Customisable Assignment**\n  Use Zendesk triggers to auto-assign desired new tickets \u0026 chats to Pluno.\n- **Context-Preserving Escalation**\n  Pluno doesn’t guess \u0026 escalates the conversation to your team with the full message history, collected required fields, \u0026 a summary, ensuring agents can take over without re-asking anything.\n- **Channel Coverage**\n  Choose where Pluno engages, including Zendesk ticket \u0026 messaging channels.\n- **Brand Configuration**\n  Supports Zendesk instances that operate across multiple brands, help centers, or product lines, each with its own tone, knowledge base, \u0026 customer expectations. It ensures Pluno responds with the correct knowledge \u0026 behaviour for each brand.\n- **Resolved-Chat Syncing**\n  Push conversations resolved by Pluno back into Zendesk as closed tickets to keep reporting clean.\n- **Ticket Details Controls**\n  Customise how Pluno generates Zendesk ticket subjects \u0026 requester names, inferring better labels from the conversation.\n- **Insights \u0026 Reporting**\n  A complete view of how Deflection AI is performing across all channels. Brings together real-time resolution metrics, comparative trends, \u0026 escalation insights so support leaders can understand where automation is working, where agents are stepping in, \u0026 how ticket volumes evolve.\n\n## Leading Support Team’s First Choice\n\n![1.png](https://shorturl.at/x3VQi)\n\n## **Security \u0026 Compliance**\n\n![7.png](https://shorturl.at/dZGTp)\nPrivacy policy: https://pluno.ai/privacy-policy\n\n## **FAQs**\n\n**Is Pluno free?**\nNo. See pricing information here: https://pluno.ai/pricing-pluno-zendesk\n\n**Why is it better?**\nTraining is not limited to a static knowledge base. Supports auto-learning from past resolutions.\n\n**How are hallucination \u0026 misinformation prevented?**\nAI only answers when 100% confident; otherwise escalates to the team.\n\n## **Support \u0026 Maintenance**\n\n- Support via website or email\n- Fast response times\n- Onboarding \u0026 configuration help available\n- Weekly product improvements\n- Changelog updates\n","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1191826)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1191826.apps.zdusercontent.com/1191826/assets/1787748722-831bcd4cd50210ee76edd057d70de6b1/logo-small.png","large_icon":"https://1191826.apps.zdusercontent.com/1191826/assets/1787748722-831bcd4cd50210ee76edd057d70de6b1/logo.png","screenshots":["https://1191826.apps.zdusercontent.com/1191826/assets/1787748722-831bcd4cd50210ee76edd057d70de6b1/screenshot-0.png","https://1191826.apps.zdusercontent.com/1191826/assets/1787748722-831bcd4cd50210ee76edd057d70de6b1/screenshot-1.png","https://1191826.apps.zdusercontent.com/1191826/assets/1787748722-831bcd4cd50210ee76edd057d70de6b1/screenshot-2.png"],"installation_count":8},{"id":1191848,"name":"MCP Server","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":17,"average":5,"count":{"5":16,"1":1,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-02T10:02:38Z","updated_at":"2026-09-14T22:20:32Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2025-12-08T22:28:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://swifteq.com/zendesk-mcp-server#pricing"},"location_names":[],"last_update_time":"2026-09-14T22:20:29Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-mcp-server?utm_medium=marketplace\u0026utm_source=mcpserver","short_description":"Connect Zendesk to any MCP compatible AI assistant.","long_description":"\u003cp\u003e\u003cstrong\u003eMCP Server for Zendesk\u003c/strong\u003e by Swifteq is a powerful, user friendly solution that brings the full potential of AI directly into your Zendesk Support workflows.\u003c/p\u003e\n\n\u003cp\u003eThis app acts as a secure bridge between Zendesk and any MCP compatible AI assistant, letting you unlock smarter ticket analysis, AI powered suggestions, and insightful reporting without juggling extra tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStart free\u003c/strong\u003e: 500 MCP calls a month, shared across your whole Zendesk account. Above that it is 49 EUR a month per account with unlimited calls and one user included, plus 9 EUR a month for each extra user. Pricing takes effect on 1 October 2026.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://agenthelper.swifteq.com/auth/mcpserver\"\u003e\u003cstrong\u003e👉 Sign Up Here to Start Using MCP Server for Zendesk Today\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re boosting agent productivity, improving response quality, or driving data driven decisions, MCP Server for Zendesk is your one stop path to a more intelligent support operation.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFeatures: What Makes MCP Server for Zendesk a Must Have?\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eConnect Zendesk to Any MCP Enabled AI\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSeamlessly link your Zendesk account to tools like Claude Desktop, Cursor, and other MCP compatible assistants through a secure, standards based interface.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInsightful Ticket Analysis\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAsk natural language questions like \u0026quot;What issues increased this week?\u0026quot; or \u0026quot;Which topics cause the most friction?\u0026quot; and receive instant, data backed insights.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/claude_tickets_created.jpg\" alt=\"Screenshot of AI in action\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSmart Tagging and Classification\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse AI to analyze ticket content and suggest meaningful tags or categories that improve routing and reporting.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible and Vendor Neutral Architecture\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eChoose the AI tools you prefer: Claude, ChatGPT, Cursor or any other MCP compatible assistant. You are not locked into one vendor\u0026#39;s AI, and you keep full control over your data and workflows.\u003c/p\u003e\n\n\u003ch2\u003eBenefits: Why Choose MCP Server for Zendesk?\u003c/h2\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eTime Saving Efficiency\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomate summaries, tagging, data extraction, and reviews so agents stay focused on solving customer issues.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eImproved Operational Visibility\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTurn raw ticket activity into easy to understand insights that help you identify trends and optimize processes.\u003c/p\u003e\n\n\u003cp\u003e👥 \u003cstrong\u003eEmpower Your Support Team\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eLet agents ask natural language questions about tickets or customer patterns and get instant, helpful answers.\u003c/p\u003e\n\n\u003cp\u003e🔒 \u003cstrong\u003eSecure API Based Access\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour Zendesk data is accessed through secure, permission controlled API calls with no unnecessary data exposure.\u003c/p\u003e\n\n\u003cp\u003e📦 \u003cstrong\u003eScale QA Without Extra Overhead\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAI can scan large batches of tickets to surface anomalies, sentiment concerns, or quality issues automatically.\u003c/p\u003e\n\n\u003cp\u003e🎨 \u003cstrong\u003eImprove Documentation and Self Service\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIdentify missing help articles, content gaps, or repeated customer questions that point to areas needing better guidance.\u003c/p\u003e\n\n\u003cp\u003e🚀 \u003cstrong\u003eShare Zendesk Insights Beyond the Support Team\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eProvide secure, controlled access to Zendesk ticket data for colleagues who don’t have a Zendesk account. Product, engineering, UX, marketing, and leadership teams can use MCP supported AI tools to explore customer feedback, spot patterns, and make more informed decisions without needing full Zendesk access.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eFree Tier, Simple Pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStart with 500 MCP calls a month at no cost. Above that it is 49 EUR a month per account with unlimited calls, plus 9 EUR per extra user: you pay for the people using it, not for how much they use it. Full details at swifteq.com/zendesk-mcp-server#pricing\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMCP Server for Zendesk is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent Assist apps helps support teams work smarter while keeping customer experience at the center of everything we build.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e: MCP Server for Zendesk fetches ticket data only when requested and never stores or retains it. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate your free account: https://agenthelper.swifteq.com/auth/mcpserver\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect the MCP Server to your Zendesk Support account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your preferred MCP client\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart using AI to improve your Zendesk workflows\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**MCP Server for Zendesk** by Swifteq is a powerful, user friendly solution that brings the full potential of AI directly into your Zendesk Support workflows.\n\nThis app acts as a secure bridge between Zendesk and any MCP compatible AI assistant, letting you unlock smarter ticket analysis, AI powered suggestions, and insightful reporting without juggling extra tools.\n\n**Start free**: 500 MCP calls a month, shared across your whole Zendesk account. Above that it is 49 EUR a month per account with unlimited calls and one user included, plus 9 EUR a month for each extra user. Pricing takes effect on 1 October 2026.\n\n[**👉 Sign Up Here to Start Using MCP Server for Zendesk Today**](https://agenthelper.swifteq.com/auth/mcpserver)\n\nWhether you're boosting agent productivity, improving response quality, or driving data driven decisions, MCP Server for Zendesk is your one stop path to a more intelligent support operation.\n\n\n## **Features: What Makes MCP Server for Zendesk a Must Have?**\n\n\n✅ **Connect Zendesk to Any MCP Enabled AI**\n\nSeamlessly link your Zendesk account to tools like Claude Desktop, Cursor, and other MCP compatible assistants through a secure, standards based interface.\n\n✅ **Insightful Ticket Analysis**\n\nAsk natural language questions like \"What issues increased this week?\" or \"Which topics cause the most friction?\" and receive instant, data backed insights.\n\n![Screenshot of AI in action](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/claude_tickets_created.jpg)\n\n\n✅ **Smart Tagging and Classification**\n\nUse AI to analyze ticket content and suggest meaningful tags or categories that improve routing and reporting.\n\n\n✅ **Flexible and Vendor Neutral Architecture**\n\nChoose the AI tools you prefer: Claude, ChatGPT, Cursor or any other MCP compatible assistant. You are not locked into one vendor's AI, and you keep full control over your data and workflows.\n\n## Benefits: Why Choose MCP Server for Zendesk?\n\n\n⏱️ **Time Saving Efficiency**\n\nAutomate summaries, tagging, data extraction, and reviews so agents stay focused on solving customer issues.\n\n\n📊 **Improved Operational Visibility**\n\nTurn raw ticket activity into easy to understand insights that help you identify trends and optimize processes.\n\n\n👥 **Empower Your Support Team**\n\nLet agents ask natural language questions about tickets or customer patterns and get instant, helpful answers.\n\n\n🔒 **Secure API Based Access**\n\nYour Zendesk data is accessed through secure, permission controlled API calls with no unnecessary data exposure.\n\n\n📦 **Scale QA Without Extra Overhead**\n\nAI can scan large batches of tickets to surface anomalies, sentiment concerns, or quality issues automatically.\n\n\n🎨 **Improve Documentation and Self Service**\n\nIdentify missing help articles, content gaps, or repeated customer questions that point to areas needing better guidance.\n\n\n🚀 **Share Zendesk Insights Beyond the Support Team**\n\nProvide secure, controlled access to Zendesk ticket data for colleagues who don’t have a Zendesk account. Product, engineering, UX, marketing, and leadership teams can use MCP supported AI tools to explore customer feedback, spot patterns, and make more informed decisions without needing full Zendesk access.\n\n\n💰 **Free Tier, Simple Pricing**\n\nStart with 500 MCP calls a month at no cost. Above that it is 49 EUR a month per account with unlimited calls, plus 9 EUR per extra user: you pay for the people using it, not for how much they use it. Full details at swifteq.com/zendesk-mcp-server#pricing\n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n**About the Developer:**\n\nMCP Server for Zendesk is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent Assist apps helps support teams work smarter while keeping customer experience at the center of everything we build.\n\n**Data Privacy**: MCP Server for Zendesk fetches ticket data only when requested and never stores or retains it. For more details, visit swifteq.com/data-zendesk-apps","raw_installation_instructions":"Get started in few easy steps\n\n1. Create your free account: https://agenthelper.swifteq.com/auth/mcpserver\n\n2. Connect the MCP Server to your Zendesk Support account\n\n3. Configure your preferred MCP client\n\n4. Start using AI to improve your Zendesk workflows","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1191848.apps.zdusercontent.com/1191848/assets/1788436153-69e22c0755e09f0f5a5e13ca9f7ad28b/logo-small.png","large_icon":"https://1191848.apps.zdusercontent.com/1191848/assets/1788436153-69e22c0755e09f0f5a5e13ca9f7ad28b/logo.png","screenshots":["https://1191848.apps.zdusercontent.com/1191848/assets/1788436153-69e22c0755e09f0f5a5e13ca9f7ad28b/screenshot-0.png","https://1191848.apps.zdusercontent.com/1191848/assets/1788436153-69e22c0755e09f0f5a5e13ca9f7ad28b/screenshot-1.png","https://1191848.apps.zdusercontent.com/1191848/assets/1788436153-69e22c0755e09f0f5a5e13ca9f7ad28b/screenshot-2.png"],"installation_count":0},{"id":1193278,"name":"Flow by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3438862,"app_id":1193278,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-05T11:53:05Z","updated_at":"2025-12-05T11:53:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5453,"entity_id":1193278,"app_id":1193278,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-05T11:53:06.000Z","updated_at":"2025-12-05T11:53:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-05T11:53:04Z","updated_at":"2025-12-10T20:35:30Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2025-12-10T20:35:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace"},"location_names":["nav_bar","background"],"last_update_time":"2025-12-05T11:53:04Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Easy integration and workflow automation for the modern enterprise","long_description":"\u003ch1\u003eKnots Flow for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eKnots Flow is a visual AI-orchestration platform designed to help you\u003cbr\u003e\nautomate and optimize complex processes in Zendesk, from interpreting\u003cbr\u003e\ndata to coordinating multi-step workflows.\u003c/p\u003e\n\n\u003ch2\u003eWhy Flow for Zendesk?\u003c/h2\u003e\n\n\u003cp\u003eZendesk workflows often require multiple triggers, conditions, and apps\u003cbr\u003e\nto achieve even moderately complex automations. Flow simplifies all of\u003cbr\u003e\nthis by centralizing your logic into one clean visual automation.\u003c/p\u003e\n\n\u003cp\u003eWith Flow, Zendesk becomes far more powerful:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  You can preprocess ticket data through AI before it ever reaches an\nagent.\u003c/li\u003e\n\u003cli\u003e  You can extract structured fields from emails, documents,\nattachments, or other unstructured formats.\u003c/li\u003e\n\u003cli\u003e  You can route information into Zendesk or external systems with\nprecision --- without building fragile trigger chains.\u003c/li\u003e\n\u003cli\u003e  You can use AI to understand, normalize, categorize, or transform\nany incoming content.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003eVisual Workflow Builder\u003c/h3\u003e\n\n\u003cp\u003eDesign automations using nodes and edges. From high-level overviews to\u003cbr\u003e\ndetailed logic paths, Flow offers a clean and intuitive way to represent\u003cbr\u003e\neven the most complex processes.\u003c/p\u003e\n\n\u003ch3\u003eConditional Logic\u003c/h3\u003e\n\n\u003cp\u003eUse \u003cstrong\u003eIF/ELSE\u003c/strong\u003e conditions or \u003cstrong\u003eparallel flows\u003c/strong\u003e to branch your logic,\u003cbr\u003e\nhandle multiple outcomes, or update several systems at once --- all\u003cbr\u003e\nwithout relying on nested Zendesk triggers.\u003c/p\u003e\n\n\u003ch3\u003eMulti-Modal Data Processing\u003c/h3\u003e\n\n\u003cp\u003eFlow can process \u003cstrong\u003edocuments, images, audio, and video\u003c/strong\u003e, making it easy\u003cbr\u003e\nto extract meaning and structure from any content a ticket may include.\u003c/p\u003e\n\n\u003ch3\u003eSpecialized AI Sub-Agents\u003c/h3\u003e\n\n\u003cp\u003eBuild targeted \u0026quot;micro-agents\u0026quot; within your workflow specialized for a\u003cbr\u003e\nspecific data type or task --- such as: - Document classification -\u003cbr\u003e\nAudio transcription - Image analysis - Content extraction -\u003cbr\u003e\nDomain-specific reasoning\u003c/p\u003e\n\n\u003cp\u003eThese sub-agents can be reused across workflows and combined into larger\u003cbr\u003e\norchestration patterns.\u003c/p\u003e\n\n\u003ch3\u003eDocument \u0026amp; Ticket Structuring\u003c/h3\u003e\n\n\u003cp\u003eExtract fields, detect categories, summarize content, or convert raw\u003cbr\u003e\nunstructured input into clean structured data that Zendesk can use for\u003cbr\u003e\ntriggers, macros, or reporting.\u003c/p\u003e\n\n\u003ch3\u003eConnectors \u0026amp; API Calls\u003c/h3\u003e\n\n\u003cp\u003eConnect to any third-party system using HTTP requests or secure reusable\u003cbr\u003e\nconnectors. Perfect for updating CRM/ERP systems or enriching Zendesk\u003cbr\u003e\ntickets with external data.\u003c/p\u003e\n\n\u003ch3\u003eZendesk Start Event\u003c/h3\u003e\n\n\u003cp\u003eTrigger your workflows directly from Zendesk events. Flow automatically\u003cbr\u003e\ncreates the webhook and trigger for you, and the payload can be\u003cbr\u003e\ncustomized easily.\u003c/p\u003e\n\n\u003ch3\u003eAsynchronous Safe Processing\u003c/h3\u003e\n\n\u003cp\u003eFlow handles long-running tasks (OCR, AI, multi-step logic) without\u003cbr\u003e\ncausing Zendesk timeouts --- ideal for document extraction, AI\u003cbr\u003e\nenrichment, or batch processing.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e Install the app and link your Zendesk account.\u003c/li\u003e\n\u003cli\u003e Create a workflow in Knots Flow.\u003c/li\u003e\n\u003cli\u003e Choose the \u003cstrong\u003eZendesk Start Event\u003c/strong\u003e to activate your automation.\u003c/li\u003e\n\u003cli\u003e Add AI, OCR, sub-agents, conditions, or connectors to other systems.\u003c/li\u003e\n\u003cli\u003e Publish --- your automation is now active in Zendesk with no further\nconfiguration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eIdeal Zendesk Use Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Automated ticket enrichment and field extraction\u003c/li\u003e\n\u003cli\u003e  Processing emails, PDFs, images, audio, or video attachments\u003c/li\u003e\n\u003cli\u003e  Creating specialized AI sub-agents for different content types\u003c/li\u003e\n\u003cli\u003e  Updating Zendesk and external tools simultaneously\u003c/li\u003e\n\u003cli\u003e  Replacing multiple marketplace apps with one unified visual\nautomation\u003c/li\u003e\n\u003cli\u003e  Running complex internal processes without building long trigger\nchains\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eFor more information or any inquiries:\u003cbr\u003e\u003cbr\u003e\nEmail: \u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e | Web: \u003ca href=\"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003eknots.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u0026#39;Install\u0026#39;.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the application.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u0026quot;Flow by Knots\u0026quot;, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eFinally, click \u0026#39;Install\u0026#39; again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace: Click the four-square icon in the top right corner, then select Support.\u003c/li\u003e\n\u003cli\u003eLocate the Flow by Knots icon to the left after the Settings icon.\nNote: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn the app, press on Login button.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a knots customer, select Login.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions regarding this application, please \u003ca href=\"https://support.knots.io/hc/en-us?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace\"\u003e\u003cstrong\u003evisit our FAQ\u003c/strong\u003e\u003c/a\u003e or contact us at zendesk@knots.io.\u003c/p\u003e\n","raw_long_description":"# Knots Flow for Zendesk\n\nKnots Flow is a visual AI-orchestration platform designed to help you\nautomate and optimize complex processes in Zendesk, from interpreting\ndata to coordinating multi-step workflows.\n\n## Why Flow for Zendesk?\n\nZendesk workflows often require multiple triggers, conditions, and apps\nto achieve even moderately complex automations. Flow simplifies all of\nthis by centralizing your logic into one clean visual automation.\n\nWith Flow, Zendesk becomes far more powerful:\n\n-   You can preprocess ticket data through AI before it ever reaches an\n    agent.\n-   You can extract structured fields from emails, documents,\n    attachments, or other unstructured formats.\n-   You can route information into Zendesk or external systems with\n    precision --- without building fragile trigger chains.\n-   You can use AI to understand, normalize, categorize, or transform\n    any incoming content.\n\n## Key Features\n\n### Visual Workflow Builder\n\nDesign automations using nodes and edges. From high-level overviews to\ndetailed logic paths, Flow offers a clean and intuitive way to represent\neven the most complex processes.\n\n### Conditional Logic\n\nUse **IF/ELSE** conditions or **parallel flows** to branch your logic,\nhandle multiple outcomes, or update several systems at once --- all\nwithout relying on nested Zendesk triggers.\n\n### Multi-Modal Data Processing\n\nFlow can process **documents, images, audio, and video**, making it easy\nto extract meaning and structure from any content a ticket may include.\n\n### Specialized AI Sub-Agents\n\nBuild targeted \"micro-agents\" within your workflow specialized for a\nspecific data type or task --- such as: - Document classification -\nAudio transcription - Image analysis - Content extraction -\nDomain-specific reasoning\n\nThese sub-agents can be reused across workflows and combined into larger\norchestration patterns.\n\n### Document \u0026 Ticket Structuring\n\nExtract fields, detect categories, summarize content, or convert raw\nunstructured input into clean structured data that Zendesk can use for\ntriggers, macros, or reporting.\n\n### Connectors \u0026 API Calls\n\nConnect to any third-party system using HTTP requests or secure reusable\nconnectors. Perfect for updating CRM/ERP systems or enriching Zendesk\ntickets with external data.\n\n### Zendesk Start Event\n\nTrigger your workflows directly from Zendesk events. Flow automatically\ncreates the webhook and trigger for you, and the payload can be\ncustomized easily.\n\n### Asynchronous Safe Processing\n\nFlow handles long-running tasks (OCR, AI, multi-step logic) without\ncausing Zendesk timeouts --- ideal for document extraction, AI\nenrichment, or batch processing.\n\n## How It Works\n\n1.  Install the app and link your Zendesk account.\n2.  Create a workflow in Knots Flow.\n3.  Choose the **Zendesk Start Event** to activate your automation.\n4.  Add AI, OCR, sub-agents, conditions, or connectors to other systems.\n5.  Publish --- your automation is now active in Zendesk with no further\n    configuration.\n\n## Ideal Zendesk Use Cases\n\n-   Automated ticket enrichment and field extraction\n-   Processing emails, PDFs, images, audio, or video attachments\n-   Creating specialized AI sub-agents for different content types\n-   Updating Zendesk and external tools simultaneously\n-   Replacing multiple marketplace apps with one unified visual\n    automation\n-   Running complex internal processes without building long trigger\n    chains\n\n## Contact\nFor more information or any inquiries:  \nEmail: [zendesk@knots.io](mailto:zendesk@knots.io) | Web: [knots.io](https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace)\n\n[Privacy policy](https://knots.io/privacy-policy/)\n\n","raw_installation_instructions":"### Install the app\n1. Click 'Install'.\n2. Select the Zendesk instance where you want to install the application.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named \"Flow by Knots\", but you can rename it. Decide if you want to enable role or group restrictions.\n5. Finally, click 'Install' again.\n\n### Access the app\n1. Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.\n2. Locate the Flow by Knots icon to the left after the Settings icon.\n   Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.\n\n### Create an account\n1. In the app, press on Login button.\n2. Create a new account or, if you are already a knots customer, select Login.\n\nIf you have any questions or suggestions regarding this application, please [**visit our FAQ**](https://support.knots.io/hc/en-us?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace) or contact us at zendesk@knots.io.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1193278.apps.zdusercontent.com/1193278/assets/1764935570-ce5d95b2e8c54bed16c72e0ce58df9dc/logo-small.png","large_icon":"https://1193278.apps.zdusercontent.com/1193278/assets/1764935570-ce5d95b2e8c54bed16c72e0ce58df9dc/logo.png","screenshots":["https://1193278.apps.zdusercontent.com/1193278/assets/1764935570-ce5d95b2e8c54bed16c72e0ce58df9dc/screenshot-0.png","https://1193278.apps.zdusercontent.com/1193278/assets/1764935570-ce5d95b2e8c54bed16c72e0ce58df9dc/screenshot-1.png","https://1193278.apps.zdusercontent.com/1193278/assets/1764935570-ce5d95b2e8c54bed16c72e0ce58df9dc/screenshot-2.png"],"installation_count":3},{"id":1194508,"name":"ChurnZero for Zendesk Guide","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-09T20:38:37Z","updated_at":"2026-07-10T01:06:22Z","terms_conditions_url":null,"app_organization":{"id":2765,"name":"ChurnZero","email":"support@churnzero.net","website":"https://churnzero.net","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2025-12-12T19:00:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2025-12-12T19:00:20Z","owner_id":269519,"author_name":"ChurnZero, Inc","author_email":"support@churnzero.net","author_url":"https://churnzero.net","short_description":"ChurnZero is a Customer Success platform that helps you fight churn.","long_description":"\u003cp\u003eIntegrate your Zendesk Guide instance with ChurnZero to give helpful product and process context to ChurnZero AI Agents.\u003c/p\u003e\n\n\u003cp\u003eChurnZero allows you to understand how your customers use your product, assess their health and likelihood to renew, and give you the means to personalize the customer experience through timely and relevant customer touchpoints.\u003c/p\u003e\n\n\u003cp\u003eThe ChurnZero platform will help you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFight customer churn\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExpand current accounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease product adoption\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptimize the customer experience\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eBenefits of ChurnZero’s integration with Zendesk Guide\u003c/h4\u003e\n\n\u003ch5\u003eReal-Time Customer Success\u003c/h5\u003e\n\n\u003cp\u003eGet intelligence that you can act on. Gain insights into which accounts are at-risk, which are your most prolific users, and everything in between. From logging user activity, to comparing customer segments, to scoring a customer’s likelihood to churn, ChurnZero has all the analytics you need.\u003c/p\u003e\n\n\u003ch5\u003eProvide Important Business Context to ChurnZero AI Agents\u003c/h5\u003e\n\n\u003cp\u003eSupercharge ChurnZero’s AI capabilities by providing product documentation that can be used by ChurnZero’s AI Agents to provide more robust and accurate responses.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eTo learn more about how ChurnZero handles customer data, please refer to our \u003ca href=\"https://churnzero.com/global-privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to connect your Zendesk Guide instance to your ChurnZero instance, the following is required:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorize your Zendesk Guide instance within ChurnZero.\u003c/strong\u003e To authorize, log into your ChurnZero account, go to Admin \u0026gt; Integrations Hub \u0026gt; Zendesk Guide and follow the instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eContact your ChurnZero Implementation Specialist or CSM for help in setting up your integration with Zendesk Guide.\u003c/p\u003e\n","raw_long_description":"Integrate your Zendesk Guide instance with ChurnZero to give helpful product and process context to ChurnZero AI Agents.\n\nChurnZero allows you to understand how your customers use your product, assess their health and likelihood to renew, and give you the means to personalize the customer experience through timely and relevant customer touchpoints.\n\nThe ChurnZero platform will help you:\n\n* Fight customer churn\n\n* Expand current accounts\n\n* Increase product adoption\n\n* Optimize the customer experience\n\n#### Benefits of ChurnZero’s integration with Zendesk Guide\n\n##### Real-Time Customer Success\n\nGet intelligence that you can act on. Gain insights into which accounts are at-risk, which are your most prolific users, and everything in between. From logging user activity, to comparing customer segments, to scoring a customer’s likelihood to churn, ChurnZero has all the analytics you need.\n\n##### Provide Important Business Context to ChurnZero AI Agents\n\nSupercharge ChurnZero’s AI capabilities by providing product documentation that can be used by ChurnZero’s AI Agents to provide more robust and accurate responses.\n\n---\n\nTo learn more about how ChurnZero handles customer data, please refer to our [privacy policy](https://churnzero.com/global-privacy-policy/).","raw_installation_instructions":"In order to connect your Zendesk Guide instance to your ChurnZero instance, the following is required:\n\n* __Authorize your Zendesk Guide instance within ChurnZero.__ To authorize, log into your ChurnZero account, go to Admin \u003e Integrations Hub \u003e Zendesk Guide and follow the instructions.\n\nContact your ChurnZero Implementation Specialist or CSM for help in setting up your integration with Zendesk Guide.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1194508.apps.zdusercontent.com/1194508/assets/1765465261-90bcd5fb301316625faafdf2a9f53c01/logo-small.png","large_icon":"https://1194508.apps.zdusercontent.com/1194508/assets/1765465261-90bcd5fb301316625faafdf2a9f53c01/logo.png","screenshots":["https://1194508.apps.zdusercontent.com/1194508/assets/1765465261-90bcd5fb301316625faafdf2a9f53c01/screenshot-0.png","https://1194508.apps.zdusercontent.com/1194508/assets/1765465261-90bcd5fb301316625faafdf2a9f53c01/screenshot-1.png","https://1194508.apps.zdusercontent.com/1194508/assets/1765465261-90bcd5fb301316625faafdf2a9f53c01/screenshot-2.png"],"installation_count":0},{"id":1194731,"name":"AntiSpam","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3442637,"app_id":1194731,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-10T12:38:42Z","updated_at":"2025-12-10T12:38:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3442634,"app_id":1194731,"name":"country_code","kind":"text","required":true,"position":1,"created_at":"2025-12-10T12:38:41Z","updated_at":"2025-12-10T12:38:41Z","default_value":"+45","secure":false,"scopes":null,"options":null},{"id":3442635,"app_id":1194731,"name":"phone_number","kind":"text","required":true,"position":2,"created_at":"2025-12-10T12:38:41Z","updated_at":"2025-12-10T12:38:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3442636,"app_id":1194731,"name":"business_email","kind":"text","required":true,"position":3,"created_at":"2025-12-10T12:38:42Z","updated_at":"2025-12-10T12:38:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5455,"entity_id":1194731,"app_id":1194731,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-10T12:38:43.000Z","updated_at":"2025-12-10T12:38:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-10T12:38:40Z","updated_at":"2026-01-02T17:42:47Z","terms_conditions_url":null,"app_organization":{"id":6936,"name":"SiteSage","email":"info@sitesage.ai","website":"https://sitesage.ai","country_code":"DK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2025-12-18T19:05:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sitesage.ai/en/products/tiered-support/"},"location_names":["ticket_sidebar"],"last_update_time":"2025-12-10T12:38:40Z","owner_id":269519,"author_name":"SiteSage","author_email":"support@sitesage.ai","author_url":"https://sitesage.ai?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=front_page","short_description":"Stop spam tickets instantly with AI - built for support teams","long_description":"\u003ch3\u003eSpam Protection for Support Teams\u003c/h3\u003e\n\n\u003cp\u003eAntiSpam stops spam tickets that fill up your support queue. No more sales emails, fake inquiries, or robot messages wasting your team\u0026#39;s time - no matter your industry.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Support Teams Choose AntiSpam:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSave Time\u003c/strong\u003e: Your agents focus on real customers, not junk tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncrease Efficiency\u003c/strong\u003e: Remove spam before it reaches your team\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReduce Queue Overload\u003c/strong\u003e: Keep your support inbox clean and organized\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo Setup Hassle\u003c/strong\u003e: Fully automatic—works from day one\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhat AntiSpam Does\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e🛡️ Smart Spam Blocking\u003c/strong\u003e\u003cbr\u003e\nOur AI identifies spam tickets in seconds with 99% accuracy across all industries.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e⚡ Works Instantly\u003c/strong\u003e\u003cbr\u003e\nNew tickets get checked right away. Spam gets tagged and moved out of your main queue.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e📊 Monitor \u0026amp; Control\u003c/strong\u003e\u003cbr\u003e\nCheck blocked tickets in the \u0026#39;AntiSpam\u0026#39; view. Review and correct any mistakes with one click.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e🔒 Safe \u0026amp; Secure\u003c/strong\u003e\u003cbr\u003e\nWe take your privacy seriously and follow industry best practices. We do not store, share, or sell your data.\u003c/p\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003e€0.01 per ticket processed\u003c/strong\u003e – Pay only for what we process. Simple, transparent pricing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e30-Day Free Trial\u003c/strong\u003e – Experience the full power of AntiSpam risk-free. No credit card required to start.\u003c/p\u003e\n\n\u003ch3\u003eAbout SiteSage\u003c/h3\u003e\n\n\u003cp\u003eSiteSage builds AI-powered tools that help support teams work smarter. AntiSpam is our universal spam protection solution, trusted by businesses across all industries.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReady to stop spam forever?\u003c/strong\u003e Install AntiSpam now and start your 30-day free trial. Let your team focus on helping real customers grow your business.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e \u003ca href=\"https://sitesage.ai/service-check?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=long_description\"\u003eContact our support team\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sitesage.ai?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=long_description\"\u003eLearn more about SiteSage AI tools\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSetup Takes 3 Minutes\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall from Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eEnter your Phone Number and Business Email for support\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003cli\u003eGo to your new app in the ticket sidebar and accept OAuth authentication - the app will automatically set up spam protection \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eIf you need help with installation or have questions, please \u003ca href=\"https://sitesage.ai/en/service-check?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=installation_instruction\"\u003ebook a free co-installation\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eWant a more customizable setup? \u003cbr\u003e\n Book a meeting with our support team to get one of our more \u003ca href=\"https://sitesage.ai/en/contact?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=installation_instruction\"\u003eadvanced solutions\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Spam Protection for Support Teams\n\nAntiSpam stops spam tickets that fill up your support queue. No more sales emails, fake inquiries, or robot messages wasting your team's time - no matter your industry.\n\n**Why Support Teams Choose AntiSpam:**\n\n* **Save Time**: Your agents focus on real customers, not junk tickets\n* **Increase Efficiency**: Remove spam before it reaches your team\n* **Reduce Queue Overload**: Keep your support inbox clean and organized\n* **No Setup Hassle**: Fully automatic—works from day one\n\n### What AntiSpam Does\n\n**🛡️ Smart Spam Blocking**\nOur AI identifies spam tickets in seconds with 99% accuracy across all industries.\n\n**⚡ Works Instantly**\nNew tickets get checked right away. Spam gets tagged and moved out of your main queue.\n\n**📊 Monitor \u0026 Control**\nCheck blocked tickets in the 'AntiSpam' view. Review and correct any mistakes with one click.\n\n**🔒 Safe \u0026 Secure**\nWe take your privacy seriously and follow industry best practices. We do not store, share, or sell your data.\n\n### Pricing\n\n**€0.01 per ticket processed** – Pay only for what we process. Simple, transparent pricing.\n\n**30-Day Free Trial** – Experience the full power of AntiSpam risk-free. No credit card required to start.\n\n### About SiteSage\n\nSiteSage builds AI-powered tools that help support teams work smarter. AntiSpam is our universal spam protection solution, trusted by businesses across all industries.\n\n**Ready to stop spam forever?** Install AntiSpam now and start your 30-day free trial. Let your team focus on helping real customers grow your business.\n\n**Need help?** [Contact our support team](https://sitesage.ai/service-check?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=long_description)\n\n[Learn more about SiteSage AI tools](https://sitesage.ai?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=long_description)","raw_installation_instructions":"### Setup Takes 3 Minutes\n\n 1. Install from Zendesk Marketplace\n 2. Enter your Phone Number and Business Email for support\n 3. Click Install\n 4. Go to your new app in the ticket sidebar and accept OAuth authentication - the app will automatically set up spam protection \n\n### Need Help?\n\nIf you need help with installation or have questions, please [book a free co-installation](https://sitesage.ai/en/service-check?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=installation_instruction) \n\n Want a more customizable setup? \n Book a meeting with our support team to get one of our more [advanced solutions](https://sitesage.ai/en/contact?utm_source=zendesk\u0026utm_medium=app\u0026utm_campaign=antispam\u0026utm_content=installation_instruction).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1194731.apps.zdusercontent.com/1194731/assets/1765368023-e526d1e249f6d2d52cfdc1b93e407eb1/logo-small.png","large_icon":"https://1194731.apps.zdusercontent.com/1194731/assets/1765368023-e526d1e249f6d2d52cfdc1b93e407eb1/logo.png","screenshots":["https://1194731.apps.zdusercontent.com/1194731/assets/1765368023-e526d1e249f6d2d52cfdc1b93e407eb1/screenshot-0.png","https://1194731.apps.zdusercontent.com/1194731/assets/1765368023-e526d1e249f6d2d52cfdc1b93e407eb1/screenshot-1.png","https://1194731.apps.zdusercontent.com/1194731/assets/1765368023-e526d1e249f6d2d52cfdc1b93e407eb1/screenshot-2.png"],"installation_count":2},{"id":1195052,"name":"Smart AmazonConnect Contact Centre","state":"published","version":"2.1.2","framework_version":"2.0","parameters":[{"id":3443703,"app_id":1195052,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-11T07:37:11Z","updated_at":"2025-12-11T07:37:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3443696,"app_id":1195052,"name":"vfApplicationName","kind":"hidden","required":false,"position":1,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"AWS Connector","secure":false,"scopes":null,"options":null},{"id":3443697,"app_id":1195052,"name":"connectInstanceUrl","kind":"url","required":true,"position":2,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3443698,"app_id":1195052,"name":"ssoSignInUrl","kind":"url","required":false,"position":3,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3443699,"app_id":1195052,"name":"outboundCli","kind":"text","required":true,"position":4,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3443700,"app_id":1195052,"name":"defaultCountryPrefix","kind":"text","required":false,"position":5,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3443701,"app_id":1195052,"name":"createTicketAfterMinutes","kind":"text","required":false,"position":6,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3443702,"app_id":1195052,"name":"zendeskTicket","kind":"text","required":false,"position":7,"created_at":"2025-12-11T07:37:10Z","updated_at":"2025-12-11T07:37:10Z","default_value":"zendesk_ticket","secure":false,"scopes":null,"options":null}],"plans":[{"id":5457,"entity_id":1195052,"app_id":1195052,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-11T07:37:12.000Z","updated_at":"2025-12-11T07:37:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-11T07:37:08Z","updated_at":"2026-07-14T22:29:49Z","terms_conditions_url":null,"app_organization":{"id":6647,"name":"Maaz Technologies","email":"support@maaztechnologis.com","website":"https://maaztechnologies.com/","country_code":"PK","stripe_account_id":null,"state":null},"locations":[5,3,4,1,7],"date_published":"2026-02-17T17:34:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["user_sidebar","ticket_sidebar","new_ticket_sidebar","top_bar","background"],"last_update_time":"2026-07-14T22:29:39Z","owner_id":269519,"author_name":"Maaz","author_email":"aamir@maaztechnologies.com","author_url":"https://www.maaztechnologies.com","short_description":"Integration with Amazon Connect","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or customers with Support + Talk Partner Edition. Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompany Overview\u003c/strong\u003e\u003cbr\u003e\nMaaz Technologies is a technology solutions provider specializing in contact center and CRM integrations. We help organizations connect cloud telephony platforms with business systems to streamline customer interactions, improve agent efficiency, and deliver consistent customer experiences. Our solutions are designed for scalability, security, and ease of use across enterprise environments.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat This Integration Does\u003c/strong\u003e\u003cbr\u003e\nSmart AmazonConnect Contact Centre integrates Amazon Connect with Zendesk, allowing agents to manage voice interactions directly within Zendesk. Agents can handle calls without switching between applications, ensuring faster response times and better visibility into customer context.\u003c/p\u003e\n\n\u003cp\u003eThe integration automatically links call activity with Zendesk records, helping teams track customer interactions accurately and maintain a complete communication history.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Capabilities\u003c/strong\u003e\u003cbr\u003e\n• Inbound and outbound call handling within Zendesk\u003cbr\u003e\n• Automatic screen pop of customer information on incoming calls\u003cbr\u003e\n• Call logging and association with Zendesk tickets and users\u003cbr\u003e\n• Agent status synchronization between Amazon Connect and Zendesk\u003cbr\u003e\n• Improved workflow efficiency by reducing application switching\u003cbr\u003e\n• Designed to support scalable contact center operations\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and Data Handling\u003c/strong\u003e\u003cbr\u003e\nThe application securely integrates with your Zendesk environment and follows strict data protection practices. All data is encrypted in transit and at rest. The app only processes the data required to deliver its functionality and does not sell, share, or expose customer information to unauthorized third parties.\u003c/p\u003e\n\n\u003cp\u003eFor more information about data collection, usage, and retention, please review our Privacy Policy:\u003cbr\u003e\nhttps://maaztechnologies.com/privacy-policy/ Security Policy : https://maaztechnologies.com/security-policy/\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReliability and Compliance\u003c/strong\u003e\u003cbr\u003e\nThe integration is built following industry best practices and is designed to operate reliably in production contact center environments. It supports compliance with applicable data protection and security standards while maintaining high availability and performance.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install Smart AmazonConnect Contact Centre, an administrator must have access to both Zendesk and Amazon Connect. Install the app from the Zendesk Marketplace, then configure the required Amazon Connect credentials and permissions in the app settings. Once configured, agents can start handling calls directly within Zendesk. No additional local installation is required.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or customers with Support + Talk Partner Edition. Learn more at https://www.zendesk.com/pricing**\n\n**Company Overview**\nMaaz Technologies is a technology solutions provider specializing in contact center and CRM integrations. We help organizations connect cloud telephony platforms with business systems to streamline customer interactions, improve agent efficiency, and deliver consistent customer experiences. Our solutions are designed for scalability, security, and ease of use across enterprise environments.\n\n**What This Integration Does**\nSmart AmazonConnect Contact Centre integrates Amazon Connect with Zendesk, allowing agents to manage voice interactions directly within Zendesk. Agents can handle calls without switching between applications, ensuring faster response times and better visibility into customer context.\n\nThe integration automatically links call activity with Zendesk records, helping teams track customer interactions accurately and maintain a complete communication history.\n\n**Key Capabilities**\n• Inbound and outbound call handling within Zendesk\n• Automatic screen pop of customer information on incoming calls\n• Call logging and association with Zendesk tickets and users\n• Agent status synchronization between Amazon Connect and Zendesk\n• Improved workflow efficiency by reducing application switching\n• Designed to support scalable contact center operations\n\n**Security and Data Handling**\nThe application securely integrates with your Zendesk environment and follows strict data protection practices. All data is encrypted in transit and at rest. The app only processes the data required to deliver its functionality and does not sell, share, or expose customer information to unauthorized third parties.\n\nFor more information about data collection, usage, and retention, please review our Privacy Policy:\nhttps://maaztechnologies.com/privacy-policy/ Security Policy : https://maaztechnologies.com/security-policy/\n\n**Reliability and Compliance**\nThe integration is built following industry best practices and is designed to operate reliably in production contact center environments. It supports compliance with applicable data protection and security standards while maintaining high availability and performance.","raw_installation_instructions":"To install Smart AmazonConnect Contact Centre, an administrator must have access to both Zendesk and Amazon Connect. Install the app from the Zendesk Marketplace, then configure the required Amazon Connect credentials and permissions in the app settings. Once configured, agents can start handling calls directly within Zendesk. No additional local installation is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1195052.apps.zdusercontent.com/1195052/assets/1782991259-d1198efe4ef94e553c40f0dd25ddb9ce/logo-small.png","large_icon":"https://1195052.apps.zdusercontent.com/1195052/assets/1782991259-d1198efe4ef94e553c40f0dd25ddb9ce/logo.png","screenshots":["https://1195052.apps.zdusercontent.com/1195052/assets/1782991259-d1198efe4ef94e553c40f0dd25ddb9ce/screenshot-0.png","https://1195052.apps.zdusercontent.com/1195052/assets/1782991259-d1198efe4ef94e553c40f0dd25ddb9ce/screenshot-1.png","https://1195052.apps.zdusercontent.com/1195052/assets/1782991259-d1198efe4ef94e553c40f0dd25ddb9ce/screenshot-2.png"],"installation_count":0},{"id":1195333,"name":"Aisera Assist","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3444597,"app_id":1195333,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-11T21:53:47Z","updated_at":"2025-12-11T21:53:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3444592,"app_id":1195333,"name":"subdomain","kind":"text","required":true,"position":1,"created_at":"2025-12-11T21:53:46Z","updated_at":"2025-12-11T21:53:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3444593,"app_id":1195333,"name":"usermail","kind":"text","required":true,"position":2,"created_at":"2025-12-11T21:53:46Z","updated_at":"2025-12-11T21:53:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3444594,"app_id":1195333,"name":"password","kind":"text","required":true,"position":3,"created_at":"2025-12-11T21:53:46Z","updated_at":"2025-12-11T21:53:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3444595,"app_id":1195333,"name":"widgetToken","kind":"text","required":true,"position":4,"created_at":"2025-12-11T21:53:46Z","updated_at":"2025-12-11T21:53:46Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3444596,"app_id":1195333,"name":"debugMode","kind":"checkbox","required":false,"position":5,"created_at":"2025-12-11T21:53:46Z","updated_at":"2025-12-11T21:53:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5459,"entity_id":1195333,"app_id":1195333,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-11T21:53:48.000Z","updated_at":"2025-12-11T21:53:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-11T21:53:45Z","updated_at":"2026-02-03T21:58:58Z","terms_conditions_url":null,"app_organization":{"id":3381,"name":"Aisera","email":"support@aisera.com","website":"https://aisera.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-02-03T21:58:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aisera.com/products/ai-customer-service/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-27T21:07:13Z","owner_id":269519,"author_name":"Aisera TicketAI Assist","author_email":"sales@aisera.com","author_url":"https://aisera.com/contact/","short_description":"Aisera Assist is a next-gen AI Service Experience solution.","long_description":"\u003cp\u003eAisera\u0026#39;s next-generation AI Customer Service works with existing solutions to deliver an end-to-end AI Service Experience for customers. AI Customer Service provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.\u003c/p\u003e\n\n\u003cp\u003eAisera\u0026#39;s Assist product brings intelligent automation to classify and route high volumes of tickets, improve resolution times, and user satisfaction. Assist empowers agents by recommending similar tickets, knowledge articles, and next-best actions.\u003c/p\u003e\n\n\u003cp\u003eBy supporting service desk teams through historical ticket analysis and auto-classification of tickets, Assist reduces MTTR, bounce rates, and ticket misclassification.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAuto-resolve support requests across channels\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically assign and route tickets to the right agents\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRecommend next-best-actions for ticket resolution\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomate knowledge resolution and ticket resolution notes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgent coaching with AI-driven recommendations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security:\u003c/strong\u003eAisera processes customer support data to provide AI-powered automation and recommendations. All data is handled in accordance with industry-standard security practices and is used solely to deliver the service functionality described above. Customer data is encrypted in transit and at rest, and is not shared with unauthorized third parties. For complete details on our data handling practices, please visit our privacy policy at https://aisera.com/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e1.Click the Admin icon (\u003cstrong\u003ecog wheel\u003c/strong\u003e) in the sidebar, then select \u003cstrong\u003eApps \u0026gt; Manage\u003c/strong\u003e.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e When selecting app type, click \u003cstrong\u003eMarketplace.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e3.Browse the Marketplace for the \u003cstrong\u003eAisera Assist\u003c/strong\u003e App.\u003c/p\u003e\n\n\u003cp\u003e4.You will now be redirected to the \u003cstrong\u003eApp details\u003c/strong\u003e page.\u003c/p\u003e\n\n\u003cp\u003e5.Fill up the form with the following information. This information will be provided by the Aisera Team prior to go-live.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eTitle\u003c/em\u003e: Aisera Assist\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAisera URL\u003c/em\u003e: Define the Aisera URL where Assist should establish communication with.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAisera App Token\u003c/em\u003e: The unique Aisera App token identifier provided by Aisera.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eCustom Field IDs\u003c/em\u003e: A comma separated list of Zendesk field IDs which Aisera Assist should use.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAisera email\u003c/em\u003e: Aisera account email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cem\u003eAisera password\u003c/em\u003e: Aisera account password.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e6.Click \u003cstrong\u003eInstall\u003c/strong\u003e at the bottom. If you are re-installing the app, you may see an \u003cstrong\u003eUpdate\u003c/strong\u003e button instead of an \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/p\u003e\n","raw_long_description":"Aisera's next-generation AI Customer Service works with existing solutions to deliver an end-to-end AI Service Experience for customers. AI Customer Service provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.\n\nAisera's Assist product brings intelligent automation to classify and route high volumes of tickets, improve resolution times, and user satisfaction. Assist empowers agents by recommending similar tickets, knowledge articles, and next-best actions.\n\nBy supporting service desk teams through historical ticket analysis and auto-classification of tickets, Assist reduces MTTR, bounce rates, and ticket misclassification.\n\n- Auto-resolve support requests across channels\n\n- Automatically assign and route tickets to the right agents\n\n- Recommend next-best-actions for ticket resolution\n\n- Automate knowledge resolution and ticket resolution notes\n\n- Agent coaching with AI-driven recommendations\n\n**Data Privacy \u0026 Security:**Aisera processes customer support data to provide AI-powered automation and recommendations. All data is handled in accordance with industry-standard security practices and is used solely to deliver the service functionality described above. Customer data is encrypted in transit and at rest, and is not shared with unauthorized third parties. 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Auto-score every ticket, find trends, and coach agents.","long_description":"\u003cp\u003eReplaces manual QA tasks with automated, criteria-based assessments directly tied to your expectations. \u003c/p\u003e\n\n\u003cp\u003eThe AI reviews tickets continuously, breaks down performance by each scoring criterion you set showing exactly which standards were met, partially met, or not met at all, and enables you to see how performance trends are shifting over time. \u003c/p\u003e\n\n\u003cp\u003eSupport leaders get reliable coaching insights without spending hours in audits, and agents get fast, detailed feedback they can act on.\u003c/p\u003e\n\n\u003ch2\u003eWhat’s included?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Quality Assurance Criteria:\u003c/strong\u003e Define the quality standards that matter most to your organisation. Use simple plain-text descriptions and choose binary or 1–5 scoring for each criterion, all configurable directly in the Pluno QA dashboard.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated AI Evaluations:\u003c/strong\u003e Every support ticket is reviewed against your set criteria, with scores and transparent explanations provided for each evaluation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Feedback for Self-Improvement:\u003c/strong\u003e Agents get AI-scored evaluations for every ticket the moment it’s closed, right in the Zendesk sidebar, no waiting for periodic reviews, so they can make improvements immediately, take ownership, and be guided in their growth.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks natively on both Tickets \u0026amp; Chats:\u003c/strong\u003e 100% of conversations are automatically evaluated, independent of channel.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComprehensive Performance Insights:\u003c/strong\u003e Access clear, actionable analytics through three core dashboard views:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAgent Comparison:\u003c/strong\u003e Monitor how agents perform against your selected criteria. Track progress over time or compare team members side by side.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCriteria Comparison:\u003c/strong\u003e Identify strengths and improvement areas by analyzing performance trends for specific criteria across any time period.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Insights:\u003c/strong\u003e Dive into individual ticket evaluations to see exactly how each score was determined and where improvements can be made.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCoaching \u0026amp; Continuous Improvement:\u003c/strong\u003e Spot opportunities for targeted feedback and skill development quickly and confidently. Support leaders gain full visibility into quality trends without extra manual effort.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eLeading Support Team’s First Choice\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003cbr\u003e\nPrivacy policy: https://pluno.ai/privacy-policy\u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003eTiered plans based on usage. All features are included in every plan, so you can pick the tier that matches your ticket volume. Start with a 14-day trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eFAQs\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy is it better?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIt evaluates every support interaction against the exact quality criteria you set, with clear and consistent scoring that turns coaching and improvement into a fast, data-driven process.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do I know the AI’s evaluations are reliable?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery evaluation includes a ticket-level breakdown showing how each response met or missed your specific criteria, so you can validate reliability on every single interaction.\u003c/p\u003e\n\n\u003ch2\u003e\u003cstrong\u003eSupport \u0026amp; Maintenance\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport via website or email\u003c/li\u003e\n\u003cli\u003eFast response times\u003c/li\u003e\n\u003cli\u003eOnboarding \u0026amp; configuration help available\u003c/li\u003e\n\u003cli\u003eWeekly product improvements\u003c/li\u003e\n\u003cli\u003eChangelog updates\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003e\u003cstrong\u003eInstallation Instructions\u003c/strong\u003e\u003c/h2\u003e\n\n\u003cp\u003eInstallation takes less than 10 minutes. \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1195622\"\u003eVisit our website\u003c/a\u003e to do the onboarding.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1195622\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Replaces manual QA tasks with automated, criteria-based assessments directly tied to your expectations. \n\nThe AI reviews tickets continuously, breaks down performance by each scoring criterion you set showing exactly which standards were met, partially met, or not met at all, and enables you to see how performance trends are shifting over time. \n\nSupport leaders get reliable coaching insights without spending hours in audits, and agents get fast, detailed feedback they can act on.\n\n## What’s included?\n\n- **Custom Quality Assurance Criteria:** Define the quality standards that matter most to your organisation. Use simple plain-text descriptions and choose binary or 1–5 scoring for each criterion, all configurable directly in the Pluno QA dashboard.\n- **Automated AI Evaluations:** Every support ticket is reviewed against your set criteria, with scores and transparent explanations provided for each evaluation.\n- **Instant Feedback for Self-Improvement:** Agents get AI-scored evaluations for every ticket the moment it’s closed, right in the Zendesk sidebar, no waiting for periodic reviews, so they can make improvements immediately, take ownership, and be guided in their growth.\n- **Works natively on both Tickets \u0026 Chats:** 100% of conversations are automatically evaluated, independent of channel.\n- **Comprehensive Performance Insights:** Access clear, actionable analytics through three core dashboard views:\n    - **Agent Comparison:** Monitor how agents perform against your selected criteria. Track progress over time or compare team members side by side.\n    - **Criteria Comparison:** Identify strengths and improvement areas by analyzing performance trends for specific criteria across any time period.\n    - **Ticket Insights:** Dive into individual ticket evaluations to see exactly how each score was determined and where improvements can be made.\n- **Coaching \u0026 Continuous Improvement:** Spot opportunities for targeted feedback and skill development quickly and confidently. Support leaders gain full visibility into quality trends without extra manual effort.\n\n## Leading Support Team’s First Choice\n\n![1.png](https://shorturl.at/x3VQi)\n\n## **Security \u0026 Compliance**\n\n![7.png](https://shorturl.at/dZGTp)\nPrivacy policy: https://pluno.ai/privacy-policy\n\n## Pricing\n\nTiered plans based on usage. All features are included in every plan, so you can pick the tier that matches your ticket volume. Start with a 14-day trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing\n\n## **FAQs**\n\n**Why is it better?**\n\nIt evaluates every support interaction against the exact quality criteria you set, with clear and consistent scoring that turns coaching and improvement into a fast, data-driven process.\n\n**How do I know the AI’s evaluations are reliable?**\n\nEvery evaluation includes a ticket-level breakdown showing how each response met or missed your specific criteria, so you can validate reliability on every single interaction.\n\n## **Support \u0026 Maintenance**\n\n- Support via website or email\n- Fast response times\n- Onboarding \u0026 configuration help available\n- Weekly product improvements\n- Changelog updates\n\n## **Installation Instructions**\n\nInstallation takes less than 10 minutes. [Visit our website](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1195622) to do the onboarding.\n","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! 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Retrieve\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nResolver AI searches your synced knowledge sources (Help Center + documents) to find the most relevant content for the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Generate\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nUsing those retrieved snippets, Resolver AI generates a clear, context-aware draft reply based on:\u003cbr\u003e\n- The latest customer query / message\u003cbr\u003e\n- Relevant Help Center articles\u003cbr\u003e\n- Synced internal documents (FAQs, policies, SOPs)\u003cbr\u003e\n- Optional agent instructions (tone, constraints, next steps)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. 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You can also leave this blank.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eResolver AI\u003c/strong\u003e icon in the ticket interface.\u003c/li\u003e\n\u003cli\u003eResolver AI will:\n\n\u003cul\u003e\n\u003cli\u003eRead the latest public customer message\u003c/li\u003e\n\u003cli\u003eRetrieve relevant Help Center articles, synced documents and admin feedback (RAG)\u003c/li\u003e\n\u003cli\u003eGenerate a grounded draft reply\u003c/li\u003e\n\u003cli\u003eInsert the draft into the editor for review and sending\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce Zendesk authorization and Knowledge Base sync are complete, Resolver AI is active and agents can generate accurate responses based on your existing knowledge base and documents.\u003c/p\u003e\n\n\u003cp\u003eIf you need help with configuration or syncing, contact \u003ca href=\"mailto:support@mycxapps.com\"\u003esupport@mycxapps.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Resolver AI is a retrieval-augmented generation (RAG) Zendesk app that helps agents draft accurate, policy-aligned customer responses in seconds—directly inside the ticket.\n\nInstead of “guessing,” Resolver AI retrieves the most relevant **Zendesk Help Center articles** and **synced internal documents** and uses them (along with the latest customer query and optional agent instructions) to generate a grounded, high-quality draft response.\n\nIdeal for reducing handle time, improving consistency, and ensuring every response stays aligned with approved support content.\n\n⸻\n\n### How It Works (RAG)\n\n**1. Retrieve**  \nResolver AI searches your synced knowledge sources (Help Center + documents) to find the most relevant content for the ticket.\n\n**2. Generate**  \nUsing those retrieved snippets, Resolver AI generates a clear, context-aware draft reply based on:\n- The latest customer query / message\n- Relevant Help Center articles\n- Synced internal documents (FAQs, policies, SOPs)\n- Optional agent instructions (tone, constraints, next steps)\n\n**3. Review \u0026 Send**  \nThe draft appears in the Zendesk editor so agents can review, edit, and send—keeping full control of the final response.\n\n⸻\n\n### Key Features\n\n1. **Knowledge-Grounded Responses (RAG)** – Drafts are grounded in your existing documentation so agents answer accurately and consistently.\n2. **Optional Agent Instructions** – Short prompts like *\"be concise\"* or *\"offer troubleshooting steps\"* guide tone and content.\n3. **Ticket-Aware Drafts** – Uses the latest customer query so replies stay relevant.\n4. **Clean Formatting** – Produces readable, well-structured drafts that need minimal edits.\n5. **Feedback Loop for Continuous Improvement** – Admins can review agent responses to identify knowledge gaps and capture override responses where needed. As documentation improves, Resolver AI’s accuracy and relevance improve significantly over time.\n6. **Adoption Tracking** – Applies a `resolver_ai` tag when used so you can track usage in Zendesk reporting.\n\n⸻\n\n\n### Admin Feedback Loop (Improve Answers Over Time)\n\nResolver AI includes an admin-friendly feedback loop that helps you:\n\n\n- Review the AI-generated answers produced for support tickets and questions\n- Approve responses that are accurate, or override them with the correct “final answer” when needed\n- Capture approved/overridden responses so Resolver AI can use the best-approved wording in future similar situations\n\nOver time, this process helps Resolver AI deliver more accurate and consistent answers—based on what your admins have confirmed as correct—without requiring agents to do anything extra.\n\n⸻\n\n### Data Handling \u0026 Privacy\n\n- Only the **necessary** ticket content (latest public customer message + optional agent instructions) and **relevant knowledge snippets** are used to generate a draft.\n- Resolver AI does **not** permanently store ticket content or PII.\n- Data is **never** used to train shared models.\n- Processing occurs in a secure backend and returns results directly to Zendesk.\n\n⸻\n\n### Support\n\nFor help with setup, document syncing, or troubleshooting, visit [MyCXApps Support](https://support.mycxapps.com/hc/en-us/).","raw_installation_instructions":"### Install the app\n\n1. Click **Install** to begin.\n2. You will be redirected to your Zendesk admin area (admin rights required).\n3. The app is named **Resolver AI** by default; rename it if needed.\n4. Apply any group or role restrictions as appropriate for your agents.\n5. Click **Install** again to complete the Zendesk-side installation.\n\n### Connect Resolver AI to Zendesk (required)\n\n1. Log in to **https://www.resolver-ai.com** using the **same email address** you used when installing/signing up for the app.\n2. Go to **Settings**.\n3. Under **Authorize Zendesk**, enter your Zendesk **subdomain**.\n4. Click **Connect with OAuth** and complete the authorization flow.\n\n### Sync your Knowledge Base (required)\n\n1. In **https://www.resolver-ai.com**, go to the **Knowledge Base** tab.\n2. Click **Full Sync** to synchronize your Zendesk Help Center articles.\n3. Wait for sync to complete.\n\n### Use Resolver AI in Zendesk\n\n1. Open a ticket in Zendesk Agent Workspace.\n2. 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Payline enables secure, agent-assisted credit card payments without exposing agents to sensitive data. Agents maintain voice communication with customers while credit card information is captured separately via phone keypad or via voice, keeping agents completely isolated from payment data.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003eThe customer enters their card details using their phone keypad or providing them verbally while the agent guides them through the process. Card data is securely captured, encrypted, and transmitted directly to your payment provider—agents never see, hear, or access sensitive information.\u003c/p\u003e\n\n\u003ch2\u003eKey Benefits\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eReduce Your PCI Scope\u003c/strong\u003e\u003cbr\u003e\nOutsource credit card data capture to significantly reduce your PCI-DSS compliance exposure and audit requirements.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZero Agent Exposure\u003c/strong\u003e\u003cbr\u003e\nAgents control the payment flow without accessing card numbers, CVV codes, or expiration dates. Sensitive data never appears in call recordings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePayment Vendor Independent\u003c/strong\u003e\u003cbr\u003e\nWorks with your preferred payment gateway or processor globally. No need to change your existing payment infrastructure.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContinuous Call Recording\u003c/strong\u003e\u003cbr\u003e\nRecord full conversations without pausing during payments—sensitive data is never captured in recordings.\u003c/p\u003e\n\n\u003ch2\u003eSimple Pay-As-You-Go Pricing via AWS Marketplace\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eNo setup fees\u003c/li\u003e\n\u003cli\u003eNo per-agent licenses\u003c/li\u003e\n\u003cli\u003eNo annual support contracts\u003c/li\u003e\n\u003cli\u003eNo minimum commitments\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou only pay a flat fee for the transactions you process.\u003c/p\u003e\n\n\u003ch2\u003eQuick Setup\u003c/h2\u003e\n\n\u003cp\u003eStart with a free trial of SequenceShift platform. Once configured, connect your payment provider and begin processing real transactions.\u003c/p\u003e\n\n\u003ch2\u003eWho Should Use Payline?\u003c/h2\u003e\n\n\u003cp\u003eIdeal for Zendesk for Contact Center that process credit card payments over the phone, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRetail and e-commerce\u003c/li\u003e\n\u003cli\u003eTravel and hospitality\u003c/li\u003e\n\u003cli\u003eSubscription services\u003c/li\u003e\n\u003cli\u003eUtilities and telecommunications\u003c/li\u003e\n\u003cli\u003eHealthcare providers\u003c/li\u003e\n\u003cli\u003eFinancial services\u003c/li\u003e\n\u003cli\u003eMedia and entertainment\u003c/li\u003e\n\u003cli\u003eNot-for-Profits\u003c/li\u003e\n\u003cli\u003eAny other businesses accepting card information over the phone\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://sequenceshift.com\"\u003esequenceshift.com\u003c/a\u003e to learn more.\u003c/p\u003e\n\n\u003ch2\u003eCustomer Data Handling\u003c/h2\u003e\n\n\u003cp\u003eThe SequenceShift platform captures card information from your customers and passes to the payment processor. No sensitive information is retained on the SequenceShift platform when transaction is complete. The data in transit and at rest is always encrypted and protected in line with PCI-DSS requirements.\u003c/p\u003e\n\n\u003cp\u003eData is always processed in the same AWS region where your Amazon Connect instance is hosted.\u003c/p\u003e\n\n\u003cp\u003eNo data is shared with third-parties at any stage and the captured information is not used for any other purposes.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation\u003c/h1\u003e\n\n\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cp\u003eBefore installing the Payline Zendesk application, ensure you have:\u003cbr\u003e\n- Administrative access to your Zendesk instance\u003cbr\u003e\n- An account on SequenceShift platform (requires active AWS Marketplace subscription)\u003cbr\u003e\n- Your Payline instance name\u003cbr\u003e\n- Your Payline Iframe URL (ending with \u003ccode\u003e/saml\u003c/code\u003e or \u003ccode\u003e/openid\u003c/code\u003e)\u003c/p\u003e\n\n\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall the Application\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on the Payline app page in the Zendesk Marketplace. You can install this application multiple times if required.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure Required Settings\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFill in the following required fields:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTitle\u003c/strong\u003e: The name you want this Payline application to be displayed as in your Zendesk environment\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstance\u003c/strong\u003e: Enter the instance name you wish to use\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePayline URL\u003c/strong\u003e: Enter your Payline URL (must end with \u003ccode\u003e/saml\u003c/code\u003e or \u003ccode\u003e/openid\u003c/code\u003e)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: Request mapping and response mapping fields have specific formatting rules that are covered in the Settings section below. You can leave these blank during installation and configure them later.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eSettings\u003c/h2\u003e\n\n\u003ch3\u003eSettings Overview\u003c/h3\u003e\n\n\u003cp\u003e| Setting | Description |\u003cbr\u003e\n|---------|-------------|\u003cbr\u003e\n| \u003cstrong\u003eTitle\u003c/strong\u003e | The name you want this Payline application to be displayed as in your Zendesk environment |\u003cbr\u003e\n| \u003cstrong\u003ePayline URL\u003c/strong\u003e | The Payline URL associated with your organization |\u003cbr\u003e\n| \u003cstrong\u003eInstance\u003c/strong\u003e | Your Payline instance name |\u003cbr\u003e\n| \u003cstrong\u003eRequest Parameters\u003c/strong\u003e | Multi-line text input defining request parameters sent to Payline (format: \u003ccode\u003eparameter_name: value\u003c/code\u003e) |\u003cbr\u003e\n| \u003cstrong\u003eResponse Parameters\u003c/strong\u003e | Multi-line text input defining how response data maps to Zendesk ticket fields (format: \u003ccode\u003eticket_field: json_path\u003c/code\u003e) |\u003cbr\u003e\n| \u003cstrong\u003eApp Height\u003c/strong\u003e | Height of the iframe in pixels (default: 890px) |\u003cbr\u003e\n| \u003cstrong\u003eDebug\u003c/strong\u003e | Enable to display agent information and JSON responses for troubleshooting |\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eRequest Parameters\u003c/h3\u003e\n\n\u003cp\u003eRequest parameters define which data is sent to your Payline instance when the iframe loads. Each line represents a single parameter included in the request.\u003c/p\u003e\n\n\u003ch4\u003eFormat\u003c/h4\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\nparameter_name: parameter_value\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eEach new line creates a new parameter in the request.\u003c/p\u003e\n\n\u003ch4\u003eDynamic Values\u003c/h4\u003e\n\n\u003cp\u003eTo include data from your Zendesk organization, prefix the field reference with a dollar sign (\u003ccode\u003e$\u003c/code\u003e). This retrieves the value dynamically from Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExamples:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003e\u003cbr\u003e\ncardholder_name: $ticket.requester.name\u003cbr\u003e\ncustomer_reference_number1: $ticket.organization.id\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eStatic Values\u003c/h4\u003e\n\n\u003cp\u003eFor fixed values that don\u0026#39;t change, enter the value without the \u003ccode\u003e$\u003c/code\u003e prefix.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExamples:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003e\u003cbr\u003e\npayment_button_name: PAY NOW\u003cbr\u003e\ndisplay_customer_reference_number1_field: 0\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eComplete Example\u003c/h4\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\ncardholder_name: $ticket.requester.name\u003cbr\u003e\ncustomer_reference_number1: $ticket.group_id\u003cbr\u003e\nmerchant_reference: 123\u003cbr\u003e\ncrn1_field_name: Reference Number\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eIn this example, the cardholder name and customer reference number are pulled dynamically from the ticket, while the merchant reference and field name are static values.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eResponse Parameters\u003c/h3\u003e\n\n\u003cp\u003eResponse parameters allow you to automatically populate Zendesk ticket fields with data returned from your Payline instance. Each line defines where a value from the JSON response should be stored in your ticket.\u003c/p\u003e\n\n\u003ch4\u003eFormat\u003c/h4\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\nticket_field: json_path\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eEach new line creates a new field mapping.\u003c/p\u003e\n\n\u003ch4\u003eNative Ticket Fields\u003c/h4\u003e\n\n\u003cp\u003eFor standard Zendesk ticket fields (e.g., subject, status, priority), enter the field name directly.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExamples:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003e\u003cbr\u003e\nsubject: $.response_text\u003cbr\u003e\nstatus: $.approved\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eCustom Ticket Fields\u003c/h4\u003e\n\n\u003cp\u003eFor custom ticket fields, use the field ID prefixed with a dollar sign (\u003ccode\u003e$\u003c/code\u003e). You can find field IDs in your Zendesk admin settings under \u003cstrong\u003eTicket Fields\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExamples:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003e\u003cbr\u003e\n$360012345678: $.currency\u003cbr\u003e\n$360087654321: $.amount\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003ch4\u003eJSON Path\u003c/h4\u003e\n\n\u003cp\u003eThe right side of the mapping specifies the path to extract the value from the JSON response using dot notation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample JSON Response:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003ejson\u003cbr\u003e\n{\u003cbr\u003e\n    \u0026quot;user_id\u0026quot;: \u0026quot;306ef-04f2-asd09-as2-oin6-oof42\u0026quot;,\u003cbr\u003e\n    \u0026quot;service\u0026quot;: \u0026quot;payline\u0026quot;,\u003cbr\u003e\n    \u0026quot;response_code\u0026quot;: \u0026quot;00\u0026quot;,\u003cbr\u003e\n    \u0026quot;response_text\u0026quot;: \u0026quot;Payment Approved\u0026quot;,\u003cbr\u003e\n    \u0026quot;approved\u0026quot;: true,\u003cbr\u003e\n    \u0026quot;transaction_reference\u0026quot;: \u0026quot;1709719724\u0026quot;,\u003cbr\u003e\n    \u0026quot;txn_reference\u0026quot;: \u0026quot;12394653402\u0026quot;,\u003cbr\u003e\n    \u0026quot;transaction_type\u0026quot;: \u0026quot;PURCHASE\u0026quot;,\u003cbr\u003e\n    \u0026quot;crn1\u0026quot;: \u0026quot;123\u0026quot;,\u003cbr\u003e\n    \u0026quot;payment_date\u0026quot;: \u0026quot;2000-00-01 00:00:24.492439688 +1100 AEDT\u0026quot;,\u003cbr\u003e\n    \u0026quot;amount\u0026quot;: \u0026quot;100\u0026quot;,\u003cbr\u003e\n    \u0026quot;currency\u0026quot;: \u0026quot;USD\u0026quot;,\u003cbr\u003e\n    \u0026quot;sequenceshift_transaction_reference\u0026quot;: \u0026quot;365xVmSKis8hasdn8Xaal9\u0026quot;\u003cbr\u003e\n}\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCorresponding Mapping:\u003c/strong\u003e\u003cbr\u003e\n\u003ccode\u003e\u003cbr\u003e\nsubject: $.transaction_reference\u003cbr\u003e\nstatus: $.response_text\u003cbr\u003e\n$360012345678: $.response_code\u003cbr\u003e\n$360087654321: $.amount\u003cbr\u003e\n$360099887766: $.currency\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eNative fields (subject, status) are referenced by name, while custom fields use their field IDs with the \u003ccode\u003e$\u003c/code\u003e prefix.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eDebug Mode\u003c/h3\u003e\n\n\u003cp\u003eDebug mode provides additional diagnostic information within the iframe for troubleshooting and testing purposes.\u003c/p\u003e\n\n\u003ch4\u003eWhat Debug Mode Shows\u003c/h4\u003e\n\n\u003cp\u003eWhen enabled, the iframe displays:\u003cbr\u003e\n- \u003cstrong\u003eAgent Information\u003c/strong\u003e: Details about the current Zendesk agent viewing the iframe\u003cbr\u003e\n- \u003cstrong\u003eJSON Response\u003c/strong\u003e: The complete JSON response received from Payline after a payment has been processed\u003c/p\u003e\n\n\u003ch4\u003eUsage\u003c/h4\u003e\n\n\u003cp\u003eEnable debug mode during initial setup, testing, or when troubleshooting issues with your integration. It\u0026#39;s recommended to disable debug mode in production environments once your configuration is working as expected.\u003c/p\u003e\n\n\u003ch4\u003eFurther Information\u003c/h4\u003e\n\n\u003cp\u003eFor further information refer to \u003ca href=\"https://docs.sequenceshift.com/SequenceShift+Payline+Zendesk+Application+Setup+Guide.pdf\"\u003eSequenceShift Payline Zendesk Application Setup Guide\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"# SequenceShift Payline for Zendesk for Contact Center\n\nBring PCI-DSS compliant Amazon Connect phone payment processing to your Zendesk for Contact Center. Payline enables secure, agent-assisted credit card payments without exposing agents to sensitive data. Agents maintain voice communication with customers while credit card information is captured separately via phone keypad or via voice, keeping agents completely isolated from payment data.\n\n## How It Works\n\nThe customer enters their card details using their phone keypad or providing them verbally while the agent guides them through the process. Card data is securely captured, encrypted, and transmitted directly to your payment provider—agents never see, hear, or access sensitive information.\n\n## Key Benefits\n\n**Reduce Your PCI Scope**\nOutsource credit card data capture to significantly reduce your PCI-DSS compliance exposure and audit requirements.\n\n**Zero Agent Exposure**\nAgents control the payment flow without accessing card numbers, CVV codes, or expiration dates. Sensitive data never appears in call recordings.\n\n**Payment Vendor Independent**\nWorks with your preferred payment gateway or processor globally. No need to change your existing payment infrastructure.\n\n**Continuous Call Recording**\nRecord full conversations without pausing during payments—sensitive data is never captured in recordings.\n\n## Simple Pay-As-You-Go Pricing via AWS Marketplace\n\n- No setup fees\n- No per-agent licenses\n- No annual support contracts\n- No minimum commitments\n\nYou only pay a flat fee for the transactions you process.\n\n## Quick Setup\n\nStart with a free trial of SequenceShift platform. Once configured, connect your payment provider and begin processing real transactions.\n\n## Who Should Use Payline?\n\nIdeal for Zendesk for Contact Center that process credit card payments over the phone, including:\n\n- Retail and e-commerce\n- Travel and hospitality\n- Subscription services\n- Utilities and telecommunications\n- Healthcare providers\n- Financial services\n- Media and entertainment\n- Not-for-Profits\n- Any other businesses accepting card information over the phone\n\nVisit [sequenceshift.com](https://sequenceshift.com) to learn more.\n\n## Customer Data Handling\n\nThe SequenceShift platform captures card information from your customers and passes to the payment processor. No sensitive information is retained on the SequenceShift platform when transaction is complete. The data in transit and at rest is always encrypted and protected in line with PCI-DSS requirements.\n\nData is always processed in the same AWS region where your Amazon Connect instance is hosted.\n\nNo data is shared with third-parties at any stage and the captured information is not used for any other purposes.","raw_installation_instructions":"# Installation\n\n## Prerequisites\n\nBefore installing the Payline Zendesk application, ensure you have:\n- Administrative access to your Zendesk instance\n- An account on SequenceShift platform (requires active AWS Marketplace subscription)\n- Your Payline instance name\n- Your Payline Iframe URL (ending with `/saml` or `/openid`)\n\n## Installation Steps\n\n1. **Install the Application**\n   \n   Click **Install** on the Payline app page in the Zendesk Marketplace. You can install this application multiple times if required.\n\n2. **Configure Required Settings**\n   \n   Fill in the following required fields:\n   \n   - **Title**: The name you want this Payline application to be displayed as in your Zendesk environment\n   - **Instance**: Enter the instance name you wish to use\n   - **Payline URL**: Enter your Payline URL (must end with `/saml` or `/openid`)\n\n\u003e **Note**: Request mapping and response mapping fields have specific formatting rules that are covered in the Settings section below. You can leave these blank during installation and configure them later.\n\n## Settings\n\n### Settings Overview\n\n| Setting | Description |\n|---------|-------------|\n| **Title** | The name you want this Payline application to be displayed as in your Zendesk environment |\n| **Payline URL** | The Payline URL associated with your organization |\n| **Instance** | Your Payline instance name |\n| **Request Parameters** | Multi-line text input defining request parameters sent to Payline (format: `parameter_name: value`) |\n| **Response Parameters** | Multi-line text input defining how response data maps to Zendesk ticket fields (format: `ticket_field: json_path`) |\n| **App Height** | Height of the iframe in pixels (default: 890px) |\n| **Debug** | Enable to display agent information and JSON responses for troubleshooting |\n\n---\n\n### Request Parameters\n\nRequest parameters define which data is sent to your Payline instance when the iframe loads. Each line represents a single parameter included in the request.\n\n#### Format\n\n```\nparameter_name: parameter_value\n```\n\nEach new line creates a new parameter in the request.\n\n#### Dynamic Values\n\nTo include data from your Zendesk organization, prefix the field reference with a dollar sign (`$`). This retrieves the value dynamically from Zendesk.\n\n**Examples:**\n```\ncardholder_name: $ticket.requester.name\ncustomer_reference_number1: $ticket.organization.id\n```\n\n#### Static Values\n\nFor fixed values that don't change, enter the value without the `$` prefix.\n\n**Examples:**\n```\npayment_button_name: PAY NOW\ndisplay_customer_reference_number1_field: 0\n```\n\n#### Complete Example\n\n```\ncardholder_name: $ticket.requester.name\ncustomer_reference_number1: $ticket.group_id\nmerchant_reference: 123\ncrn1_field_name: Reference Number\n```\n\nIn this example, the cardholder name and customer reference number are pulled dynamically from the ticket, while the merchant reference and field name are static values.\n\n---\n\n### Response Parameters\n\nResponse parameters allow you to automatically populate Zendesk ticket fields with data returned from your Payline instance. Each line defines where a value from the JSON response should be stored in your ticket.\n\n#### Format\n\n```\nticket_field: json_path\n```\n\nEach new line creates a new field mapping.\n\n#### Native Ticket Fields\n\nFor standard Zendesk ticket fields (e.g., subject, status, priority), enter the field name directly.\n\n**Examples:**\n```\nsubject: $.response_text\nstatus: $.approved\n```\n\n#### Custom Ticket Fields\n\nFor custom ticket fields, use the field ID prefixed with a dollar sign (`$`). You can find field IDs in your Zendesk admin settings under **Ticket Fields**.\n\n**Examples:**\n```\n$360012345678: $.currency\n$360087654321: $.amount\n```\n\n#### JSON Path\n\nThe right side of the mapping specifies the path to extract the value from the JSON response using dot notation.\n\n**Example JSON Response:**\n```json\n{\n    \"user_id\": \"306ef-04f2-asd09-as2-oin6-oof42\",\n    \"service\": \"payline\",\n    \"response_code\": \"00\",\n    \"response_text\": \"Payment Approved\",\n    \"approved\": true,\n    \"transaction_reference\": \"1709719724\",\n    \"txn_reference\": \"12394653402\",\n    \"transaction_type\": \"PURCHASE\",\n    \"crn1\": \"123\",\n    \"payment_date\": \"2000-00-01 00:00:24.492439688 +1100 AEDT\",\n    \"amount\": \"100\",\n    \"currency\": \"USD\",\n    \"sequenceshift_transaction_reference\": \"365xVmSKis8hasdn8Xaal9\"\n}\n```\n\n**Corresponding Mapping:**\n```\nsubject: $.transaction_reference\nstatus: $.response_text\n$360012345678: $.response_code\n$360087654321: $.amount\n$360099887766: $.currency\n```\n\nNative fields (subject, status) are referenced by name, while custom fields use their field IDs with the `$` prefix.\n\n---\n\n### Debug Mode\n\nDebug mode provides additional diagnostic information within the iframe for troubleshooting and testing purposes.\n\n#### What Debug Mode Shows\n\nWhen enabled, the iframe displays:\n- **Agent Information**: Details about the current Zendesk agent viewing the iframe\n- **JSON Response**: The complete JSON response received from Payline after a payment has been processed\n\n#### Usage\n\nEnable debug mode during initial setup, testing, or when troubleshooting issues with your integration. It's recommended to disable debug mode in production environments once your configuration is working as expected.\n\n#### Further Information\n\nFor further information refer to [SequenceShift Payline Zendesk Application Setup Guide](https://docs.sequenceshift.com/SequenceShift+Payline+Zendesk+Application+Setup+Guide.pdf).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1196440.apps.zdusercontent.com/1196440/assets/1771828800-7d4818f13f1d79654204331ea1a1b82e/logo-small.png","large_icon":"https://1196440.apps.zdusercontent.com/1196440/assets/1771828800-7d4818f13f1d79654204331ea1a1b82e/logo.png","screenshots":["https://1196440.apps.zdusercontent.com/1196440/assets/1771828800-7d4818f13f1d79654204331ea1a1b82e/screenshot-0.png","https://1196440.apps.zdusercontent.com/1196440/assets/1771828800-7d4818f13f1d79654204331ea1a1b82e/screenshot-1.png","https://1196440.apps.zdusercontent.com/1196440/assets/1771828800-7d4818f13f1d79654204331ea1a1b82e/screenshot-2.png"],"installation_count":6},{"id":1196652,"name":"NGB Billbee Orders","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3448318,"app_id":1196652,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-16T13:48:08Z","updated_at":"2025-12-16T13:48:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3466647,"app_id":1196652,"name":"backend_token","kind":"text","required":true,"position":1,"created_at":"2026-01-09T17:14:06Z","updated_at":"2026-01-09T17:14:06Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3466648,"app_id":1196652,"name":"billbee_api_key","kind":"text","required":true,"position":2,"created_at":"2026-01-09T17:14:06Z","updated_at":"2026-01-09T17:14:06Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3466649,"app_id":1196652,"name":"billbee_username","kind":"text","required":true,"position":3,"created_at":"2026-01-09T17:14:06Z","updated_at":"2026-01-09T17:14:06Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3466650,"app_id":1196652,"name":"billbee_api_password","kind":"text","required":true,"position":4,"created_at":"2026-01-09T17:14:06Z","updated_at":"2026-01-09T17:14:06Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5469,"entity_id":1196652,"app_id":1196652,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-16T13:48:09.000Z","updated_at":"2025-12-16T13:48:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-16T13:48:07Z","updated_at":"2026-01-26T21:12:04Z","terms_conditions_url":null,"app_organization":{"id":7319,"name":"Natural Goods Berlin","email":"dev@naturalgoodsberlin.de","website":null,"country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-01-09T17:18:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.billbee.io/preis?_gl=1*135d36y*_up*MQ..*_gs*MQ..\u0026gclid=Cj0KCQiAyP3KBhD9ARIsAAJLnnYYFT3x6olH4B6LywwcyeK_3HzPJFtj-cEdLKJBHOyCOy1mVbDjVFQaAjrqEALw_wcB\u0026gbraid=0AAAAABKS4WgbKuiTBTkUn-CufSNypYOSj"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-26T21:12:01Z","owner_id":269519,"author_name":"Natural Goods Berlin","author_email":"dev@naturalgoodsberlin.de","author_url":"https://naturalgoodsberlin.de","short_description":"View Billbee order history directly inside Zendesk Support tickets.","long_description":"\u003ch2\u003eAbout Natural Goods Berlin\u003c/h2\u003e\n\n\u003cp\u003eNatural Goods Berlin is an ecommerce brand and tools builder focused on making operations and customer support more efficient. We use Billbee as our ERP and built this app to bring the most important order context directly into Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eWhat this integration does\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eShows Billbee orders for the current ticket requester based on their email address.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplays key order details such as order date, SKUs, and a direct link to the order in Billbee.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHelps agents answer order-related questions faster without switching between Zendesk and Billbee.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUses a lightweight backend service operated by Natural Goods Berlin to call the Billbee API and transform the data for display in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData handling and privacy\u003c/h2\u003e\n\n\u003cp\u003eThe app uses the ticket requester email address to look up matching orders in Billbee. It sends the following data from Zendesk to our backend service:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket requester email address\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA backend access token configured during installation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBillbee API credentials configured during installation\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOur backend uses these credentials only to call the Billbee API on behalf of the installing Zendesk account and to return order information to the app. We do not use this data for any other purpose, and we do not share it with third parties.\u003c/p\u003e\n\n\u003cp\u003eYou remain in control of your data at all times. Removing the app or revoking the Billbee API credentials immediately stops any access.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA Zendesk Support account with admin access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA Billbee account with API access enabled.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ea NGB access token provided by Natural Goods Berlin\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstallation steps\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e and open the \u003cstrong\u003eZendesk Marketplace\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch for \u003cstrong\u003eNGB Billbee Orders\u003c/strong\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen prompted for settings, enter the following values:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNGB Access Token\u003c/strong\u003e: The token provided by Natural Goods Berlin\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBillbee API Key\u003c/strong\u003e: Your Billbee API key from the Billbee settings.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBillbee Username\u003c/strong\u003e: The Billbee user that has API access.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBillbee API Password\u003c/strong\u003e: The API password for that Billbee user.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e or \u003cstrong\u003eUpdate\u003c/strong\u003e to save the settings.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUsing the app\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk whose requester email address matches a customer email in Billbee.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the ticket sidebar, open the \u003cstrong\u003eNGB Billbee Orders\u003c/strong\u003e app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will automatically read the ticket requester email and request matching orders from your backend.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMatching orders will be shown as a list of cards including order date, SKUs, and a link to open the order directly in Billbee.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf no orders are found, the app will display a message indicating that no matching orders could be retrieved for the current email address.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTroubleshooting\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIf no orders appear for any tickets, double-check that your backend access token and Billbee credentials are correct in the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake sure API access is enabled in Billbee and that the user and API password are active.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you continue to experience issues, contact your internal administrator or Natural Goods Berlin support.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## About Natural Goods Berlin\n\nNatural Goods Berlin is an ecommerce brand and tools builder focused on making operations and customer support more efficient. We use Billbee as our ERP and built this app to bring the most important order context directly into Zendesk.\n\n## What this integration does\n\n- Shows Billbee orders for the current ticket requester based on their email address.\n\n- Displays key order details such as order date, SKUs, and a direct link to the order in Billbee.\n\n- Helps agents answer order-related questions faster without switching between Zendesk and Billbee.\n\n- Uses a lightweight backend service operated by Natural Goods Berlin to call the Billbee API and transform the data for display in Zendesk.\n\n## Data handling and privacy\n\nThe app uses the ticket requester email address to look up matching orders in Billbee. It sends the following data from Zendesk to our backend service:\n\n- Ticket requester email address\n\n- A backend access token configured during installation\n\n- Billbee API credentials configured during installation\n\nOur backend uses these credentials only to call the Billbee API on behalf of the installing Zendesk account and to return order information to the app. We do not use this data for any other purpose, and we do not share it with third parties.\n\nYou remain in control of your data at all times. Removing the app or revoking the Billbee API credentials immediately stops any access.","raw_installation_instructions":"## Prerequisites\n\n- A Zendesk Support account with admin access.\n\n- A Billbee account with API access enabled.\n\n- a NGB access token provided by Natural Goods Berlin\n\n## Installation steps\n\n- In Zendesk Admin Center, go to **Apps and integrations** and open the **Zendesk Marketplace**.\n\n- Search for **NGB Billbee Orders** and click **Install**.\n\n- When prompted for settings, enter the following values:\n\n  - **NGB Access Token**: The token provided by Natural Goods Berlin\n\n  - **Billbee API Key**: Your Billbee API key from the Billbee settings.\n\n  - **Billbee Username**: The Billbee user that has API access.\n\n  - **Billbee API Password**: The API password for that Billbee user.\n\n- Click **Install** or **Update** to save the settings.\n\n## Using the app\n\n- Open any ticket in Zendesk whose requester email address matches a customer email in Billbee.\n\n- In the ticket sidebar, open the **NGB Billbee Orders** app.\n\n- The app will automatically read the ticket requester email and request matching orders from your backend.\n\n- Matching orders will be shown as a list of cards including order date, SKUs, and a link to open the order directly in Billbee.\n\n- If no orders are found, the app will display a message indicating that no matching orders could be retrieved for the current email address.\n\n## Troubleshooting\n\n- If no orders appear for any tickets, double-check that your backend access token and Billbee credentials are correct in the app settings.\n\n- Make sure API access is enabled in Billbee and that the user and API password are active.\n\n- If you continue to experience issues, contact your internal administrator or Natural Goods Berlin support.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1196652.apps.zdusercontent.com/1196652/assets/1768811002-3f0a2b0b552b08f13971df38bba321e9/logo-small.png","large_icon":"https://1196652.apps.zdusercontent.com/1196652/assets/1768811002-3f0a2b0b552b08f13971df38bba321e9/logo.png","screenshots":["https://1196652.apps.zdusercontent.com/1196652/assets/1768811002-3f0a2b0b552b08f13971df38bba321e9/screenshot-0.png","https://1196652.apps.zdusercontent.com/1196652/assets/1768811002-3f0a2b0b552b08f13971df38bba321e9/screenshot-1.png","https://1196652.apps.zdusercontent.com/1196652/assets/1768811002-3f0a2b0b552b08f13971df38bba321e9/screenshot-2.png"],"installation_count":1},{"id":1196892,"name":"Assign to Group","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3449366,"app_id":1196892,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-16T22:46:19Z","updated_at":"2025-12-16T22:46:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5470,"entity_id":1196892,"app_id":1196892,"amount":599,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Sf6y8E3SBicUX0qGpiXupyx","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Qku0DE3SBicUX0q","cost_id":1598,"cost_type":"CostStripe","active":true,"created_at":"2025-12-16T22:46:21.000Z","updated_at":"2025-12-16T22:46:21.000Z","trial_days":3,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2025-12-16T22:46:18Z","updated_at":"2026-01-13T04:59:49Z","terms_conditions_url":"https://www.easyappforz.com/terms-and-conditions","app_organization":{"id":6767,"name":"EasyApp","email":"contacto@easyappforz.com","website":"https://www.easyappforz.com","country_code":"CL","stripe_account_id":"acct_1Qku0DE3SBicUX0q","state":"unpublished"},"locations":[2,3],"date_published":"2026-01-13T04:59:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-01-13T04:57:47Z","owner_id":269519,"author_name":"EasyApp","author_email":"contacto@easyappforz.com","author_url":"https://www.easyappforz.com/","short_description":"Control group assignments and required fields based on ticket group selection","long_description":"\u003cp\u003eAssign to Group helps Zendesk administrators enforce structured ticket assignment rules and maintain data quality across support operations. The app gives you granular control over how tickets are assigned to groups by defining mandatory fields that must be completed before a ticket can be moved into a specific group.\u003c/p\u003e\n\n\u003cp\u003eInstead of relying only on triggers, automations, or agent training, Assign to Group brings validation directly into the ticket workflow. When an agent changes the ticket group, the app immediately checks whether all required fields for that group are completed. If not, the agent receives clear, real-time feedback and cannot proceed until the required information is provided. This reduces incomplete tickets, missing data, and back-and-forth between teams.\u003c/p\u003e\n\n\u003cp\u003eThe app also allows administrators to control group visibility per agent, ensuring that agents only see and assign tickets to the groups they are authorized to work with. This minimizes misrouting, accidental escalations, and incorrect assignments, especially in organizations with multiple departments, regions, or specialized teams.\u003c/p\u003e\n\n\u003cp\u003eAll rules and configurations are managed from a centralized admin interface. Administrators can easily:\u003cbr\u003e\n• Define required ticket fields per group\u003cbr\u003e\n• Update rules as workflows evolve\u003cbr\u003e\n• Control which groups are visible to specific agents or roles\u003c/p\u003e\n\n\u003cp\u003eAssign to Group works in real time inside the Zendesk ticket sidebar, so agents receive immediate guidance while working on tickets, without leaving the ticket view or following complex procedures.\u003c/p\u003e\n\n\u003cp\u003eThis app is especially useful for organizations with:\u003cbr\u003e\n• Multiple support tiers or specialized teams\u003cbr\u003e\n• Strict data requirements for reporting, compliance, or QA\u003cbr\u003e\n• High ticket volumes where manual validation is error-prone\u003cbr\u003e\n• Distributed teams where clear assignment rules are critical\u003c/p\u003e\n\n\u003cp\u003eBy enforcing assignment rules at the moment they matter most, Assign to Group helps teams improve data consistency, reduce operational errors, and keep support workflows clean, efficient, and scalable.\u003c/p\u003e\n\n\u003cp\u003eData Privacy: This app operates entirely within your Zendesk instance and does not transmit, store, or process any customer data outside of Zendesk. All configuration data (group rules and field restrictions) is stored securely using Zendesk\u0026#39;s Custom Objects API. The app only accesses ticket and group information necessary for validation purposes and does not share data with any third-party services. For more information about data handling, please review our privacy policy at https://www.easyappforz.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eNavigate to the Admin Suite in the navigation bar\u003c/li\u003e\n\u003cli\u003eConfigure field restrictions for each group\u003c/li\u003e\n\u003cli\u003eSet up group visibility rules as needed\u003c/li\u003e\n\u003cli\u003eAgents will see validation prompts when assigning tickets to groups with required fields\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Assign to Group helps Zendesk administrators enforce structured ticket assignment rules and maintain data quality across support operations. The app gives you granular control over how tickets are assigned to groups by defining mandatory fields that must be completed before a ticket can be moved into a specific group.\n\nInstead of relying only on triggers, automations, or agent training, Assign to Group brings validation directly into the ticket workflow. When an agent changes the ticket group, the app immediately checks whether all required fields for that group are completed. If not, the agent receives clear, real-time feedback and cannot proceed until the required information is provided. This reduces incomplete tickets, missing data, and back-and-forth between teams.\n\nThe app also allows administrators to control group visibility per agent, ensuring that agents only see and assign tickets to the groups they are authorized to work with. This minimizes misrouting, accidental escalations, and incorrect assignments, especially in organizations with multiple departments, regions, or specialized teams.\n\nAll rules and configurations are managed from a centralized admin interface. Administrators can easily:\n• Define required ticket fields per group\n• Update rules as workflows evolve\n• Control which groups are visible to specific agents or roles\n\nAssign to Group works in real time inside the Zendesk ticket sidebar, so agents receive immediate guidance while working on tickets, without leaving the ticket view or following complex procedures.\n\nThis app is especially useful for organizations with:\n• Multiple support tiers or specialized teams\n• Strict data requirements for reporting, compliance, or QA\n• High ticket volumes where manual validation is error-prone\n• Distributed teams where clear assignment rules are critical\n\nBy enforcing assignment rules at the moment they matter most, Assign to Group helps teams improve data consistency, reduce operational errors, and keep support workflows clean, efficient, and scalable.\n\nData Privacy: This app operates entirely within your Zendesk instance and does not transmit, store, or process any customer data outside of Zendesk. All configuration data (group rules and field restrictions) is stored securely using Zendesk's Custom Objects API. The app only accesses ticket and group information necessary for validation purposes and does not share data with any third-party services. For more information about data handling, please review our privacy policy at https://www.easyappforz.com/privacy-policy","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace\n2. Navigate to the Admin Suite in the navigation bar\n3. Configure field restrictions for each group\n4. Set up group visibility rules as needed\n5. Agents will see validation prompts when assigning tickets to groups with required fields","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1196892.apps.zdusercontent.com/1196892/assets/1768259179-f3367cc41f468093c6a05235044841d6/logo-small.png","large_icon":"https://1196892.apps.zdusercontent.com/1196892/assets/1768259179-f3367cc41f468093c6a05235044841d6/logo.png","screenshots":["https://1196892.apps.zdusercontent.com/1196892/assets/1768259179-f3367cc41f468093c6a05235044841d6/screenshot-0.png","https://1196892.apps.zdusercontent.com/1196892/assets/1768259179-f3367cc41f468093c6a05235044841d6/screenshot-1.png","https://1196892.apps.zdusercontent.com/1196892/assets/1768259179-f3367cc41f468093c6a05235044841d6/screenshot-2.png"],"installation_count":0},{"id":1197536,"name":"Ascend","state":"published","version":"3.0.6","framework_version":"2.0","parameters":[{"id":3452079,"app_id":1197536,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-18T11:56:35Z","updated_at":"2025-12-18T11:56:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5471,"entity_id":1197536,"app_id":1197536,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-18T11:56:37.000Z","updated_at":"2025-12-18T11:56:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-18T11:56:35Z","updated_at":"2026-02-04T17:38:36Z","terms_conditions_url":null,"app_organization":{"id":2785,"name":"Serverdata","email":"support@serverdata.net","website":"https://serverdata.net","country_code":"US","stripe_account_id":null,"state":null},"locations":[6,3,5,7,1],"date_published":"2026-02-04T17:38:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.intermedia.com/"},"location_names":["organization_sidebar","ticket_sidebar","user_sidebar","background","top_bar"],"last_update_time":"2026-01-27T22:01:34Z","owner_id":269519,"author_name":"Serverdata","author_email":"elevateintegrations@serverdata.net","author_url":"https://serverdata.net","short_description":"Integrate your Ascend business phone system with Zendesk","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see \u003ca href=\"https://www.zendesk.com/talk/pricing\"\u003ezendesk.com/talk/pricing\u003c/a\u003e ).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAscend\u003c/strong\u003e is a full-featured \u003cem\u003eUCaaS\u003c/em\u003e solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrate key functionalities of Ascend into Zendesk to increase employee productivity and deliver a more personalized experience. \u003c/p\u003e\n\n\u003ch5\u003eFeatures:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIntegrated calling: Easily place calls using Ascend directly within Zendesk.\u003c/li\u003e\n\u003cli\u003eScreen Pops: Pull up existing customer tickets on incoming calls.\u003c/li\u003e\n\u003cli\u003eAdvanced ticketing: Quickly create support tickets for existing customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch5\u003eBenefits:\u003c/h5\u003e\n\n\u003cul\u003e\n\u003cli\u003eIncrease productivity: Embed Ascend into everyday business applications to automate business workflows and maximize employee efficiency.\u003c/li\u003e\n\u003cli\u003eDrive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\u003c/li\u003e\n\u003cli\u003eStreamline workflows: Saves agents time from switching between applications.\u003c/li\u003e\n\u003cli\u003eEasy to use: Ascend for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy:https://www.serverdata.net/legal/privacy-policy.php\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your Control Panel then navigate to: \u003cem\u003eVoice Services \u0026gt; App \u0026amp; Integrations \u0026gt; Manage Integrations\u003c/em\u003e.\u003c/li\u003e\n\u003cli\u003eAdd your Zendesk domain to the list of authorized domains.\u003c/li\u003e\n\u003cli\u003eOnce Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Ascend application in the Zendesk Apps Marketplace (\u003cem\u003eApps \u0026gt; Marketplace \u0026gt; Click Ascend App\u003c/em\u003e). \u003c/li\u003e\n\u003cli\u003eOn the Ascend app page, click “\u003cem\u003eInstall App\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eProvide a title for the application and finish the installation. For example, “\u003cem\u003eAscend\u003c/em\u003e”.\u003c/li\u003e\n\u003cli\u003eAscend will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Ascend credentials to be able to place calls, receive screen pops and manage tickets.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ca href=\"https://support.ascendcloud.com/app/articles/detail/a_id/16956/kw/salesforce\"\u003eFor more information, read the full administration guide here.\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see [zendesk.com/talk/pricing](https://www.zendesk.com/talk/pricing) \\).**\n\n**Ascend** is a full-featured *UCaaS* solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform. \n\nSeamlessly integrate key functionalities of Ascend into Zendesk to increase employee productivity and deliver a more personalized experience. \n\n#####Features: \n* Integrated calling: Easily place calls using Ascend directly within Zendesk.\n* Screen Pops: Pull up existing customer tickets on incoming calls.\n* Advanced ticketing: Quickly create support tickets for existing customers.\n\n#####Benefits:\n* Increase productivity: Embed Ascend into everyday business applications to automate business workflows and maximize employee efficiency.\n* Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.\n* Streamline workflows: Saves agents time from switching between applications.\n* Easy to use: Ascend for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.\n\nPrivacy policy:https://www.serverdata.net/legal/privacy-policy.php","raw_installation_instructions":"1. Log in to your Control Panel then navigate to: *Voice Services \u003e App \u0026 Integrations \u003e Manage Integrations*.\n2. Add your Zendesk domain to the list of authorized domains.\n3. Once Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Ascend application in the Zendesk Apps Marketplace (*Apps \u003e Marketplace \u003e Click Ascend App*). \n4. On the Ascend app page, click “*Install App*”.\n5. Provide a title for the application and finish the installation. For example, “*Ascend*”.\n6. Ascend will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Ascend credentials to be able to place calls, receive screen pops and manage tickets.\n\n[For more information, read the full administration guide here.](https://support.ascendcloud.com/app/articles/detail/a_id/16956/kw/salesforce)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1197536.apps.zdusercontent.com/1197536/assets/1769170001-c9476c9278b0ee7a95ec922dae81e5be/logo-small.png","large_icon":"https://1197536.apps.zdusercontent.com/1197536/assets/1769170001-c9476c9278b0ee7a95ec922dae81e5be/logo.png","screenshots":["https://1197536.apps.zdusercontent.com/1197536/assets/1769170001-c9476c9278b0ee7a95ec922dae81e5be/screenshot-0.png","https://1197536.apps.zdusercontent.com/1197536/assets/1769170001-c9476c9278b0ee7a95ec922dae81e5be/screenshot-1.png","https://1197536.apps.zdusercontent.com/1197536/assets/1769170001-c9476c9278b0ee7a95ec922dae81e5be/screenshot-2.png"],"installation_count":0},{"id":1199531,"name":"Automox ITSM","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3458100,"app_id":1199531,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-26T21:24:33Z","updated_at":"2025-12-26T21:24:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5482,"entity_id":1199531,"app_id":1199531,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-26T21:24:35.000Z","updated_at":"2025-12-26T21:24:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-26T21:24:33Z","updated_at":"2026-07-15T22:33:55Z","terms_conditions_url":"https://www.automox.com/legal/terms-of-use","app_organization":{"id":7329,"name":"Automox","email":"info@automox.com","website":"https://www.automox.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-01-09T17:04:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.automox.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-15T22:33:50Z","owner_id":269519,"author_name":"Automox","author_email":"support@automox.com","author_url":"https://automox.com","short_description":"View and manage Automox endpoints directly from Zendesk tickets","long_description":"\u003ch2\u003eAutomox Asset Management for Zendesk\u003c/h2\u003e\n\n\u003cp\u003eBring the power of Automox endpoint management directly into your Zendesk workflow. Give your IT support agents real-time visibility into device health, patch status, and compliance without leaving the ticket interface.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn-Ticket Device Context\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstantly view device hostname, operating system, status, and last check-in time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic device linking based on ticket requester email address\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManual search by hostname or email when automatic matching isn\u0026#39;t available\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee device compliance status at a glance with visual indicators\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eDevice Inventory Sync\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatic hourly synchronization of your Automox device inventory to Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDevices stored as Zendesk Custom Objects for powerful search and reporting capabilities\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncremental sync updates to minimize API usage and ensure data freshness\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFull inventory available for lookup even when Automox API is temporarily unavailable\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eReal-Time Device Details\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFetch live device status directly from Automox API on demand\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView pending patches and software updates awaiting installation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck device compliance against your organization\u0026#39;s security policies\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee detailed hardware and software information for troubleshooting\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOne-click deep link to the Automox console for advanced management actions\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eStreamlined IT Support Workflow\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReduce ticket resolution time with immediate device context\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo more switching between Zendesk and Automox consoles\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmpower L1 support agents with device information typically requiring escalation\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove first-call resolution rates with comprehensive endpoint data\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUse Cases\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003ePatch Management Support\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen users report software issues, agents can immediately see pending patches and compliance status to determine if updates are needed.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware Troubleshooting\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eView device specifications, OS version, and last check-in to quickly diagnose connectivity or performance issues.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity Compliance\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVerify device compliance status during security-related tickets without leaving Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eZendesk Suite (any plan)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomox account with API access enabled\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI key with read permissions for device inventory\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003cp\u003eAfter installation, configure your Automox API credentials in the app settings. The initial device sync will begin automatically, making your endpoint inventory available within Zendesk tickets.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app syncs device information from Automox to Zendesk Custom Objects. Data transmitted includes device hostnames, operating systems, IP addresses, and compliance status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Automox accounts. For more information, see the \u003ca href=\"https://www.automox.com/legal/data-processing-addendum\"\u003eAutomox Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall Automox Asset Management from the Zendesk Marketplace\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket to see the app in the sidebar\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Automox API key and Organization ID\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will begin syncing devices automatically\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUsage\u003c/h2\u003e\n\n\u003cp\u003eOnce installed, the app appears in the ticket sidebar when viewing tickets. It automatically looks up devices associated with the ticket requester\u0026#39;s email address.\u003c/p\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor help, contact support@automox.com\u003c/p\u003e\n","raw_long_description":"## Automox Asset Management for Zendesk\n\nBring the power of Automox endpoint management directly into your Zendesk workflow. Give your IT support agents real-time visibility into device health, patch status, and compliance without leaving the ticket interface.\n\n### Key Features\n\n**In-Ticket Device Context**\n\n- Instantly view device hostname, operating system, status, and last check-in time\n\n- Automatic device linking based on ticket requester email address\n\n- Manual search by hostname or email when automatic matching isn't available\n\n- See device compliance status at a glance with visual indicators\n\n**Device Inventory Sync**\n\n- Automatic hourly synchronization of your Automox device inventory to Zendesk\n\n- Devices stored as Zendesk Custom Objects for powerful search and reporting capabilities\n\n- Incremental sync updates to minimize API usage and ensure data freshness\n\n- Full inventory available for lookup even when Automox API is temporarily unavailable\n\n**Real-Time Device Details**\n\n- Fetch live device status directly from Automox API on demand\n\n- View pending patches and software updates awaiting installation\n\n- Check device compliance against your organization's security policies\n\n- See detailed hardware and software information for troubleshooting\n\n- One-click deep link to the Automox console for advanced management actions\n\n**Streamlined IT Support Workflow**\n\n- Reduce ticket resolution time with immediate device context\n\n- No more switching between Zendesk and Automox consoles\n\n- Empower L1 support agents with device information typically requiring escalation\n\n- Improve first-call resolution rates with comprehensive endpoint data\n\n### Use Cases\n\n**Patch Management Support**\n\nWhen users report software issues, agents can immediately see pending patches and compliance status to determine if updates are needed.\n\n**Hardware Troubleshooting**\n\nView device specifications, OS version, and last check-in to quickly diagnose connectivity or performance issues.\n\n**Security Compliance**\n\nVerify device compliance status during security-related tickets without leaving Zendesk.\n\n### Requirements\n\n- Zendesk Suite (any plan)\n\n- Automox account with API access enabled\n\n- API key with read permissions for device inventory\n\n### Getting Started\n\nAfter installation, configure your Automox API credentials in the app settings. The initial device sync will begin automatically, making your endpoint inventory available within Zendesk tickets.\n\n### Data Handling \u0026 Privacy\n\nThis app syncs device information from Automox to Zendesk Custom Objects. Data transmitted includes device hostnames, operating systems, IP addresses, and compliance status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Automox accounts. For more information, see the [Automox Privacy Policy](https://www.automox.com/legal/data-processing-addendum).","raw_installation_instructions":"## Installation\n\n1. Install Automox Asset Management from the Zendesk Marketplace\n\n2. Open any ticket to see the app in the sidebar\n\n3. Enter your Automox API key and Organization ID\n\n4. The app will begin syncing devices automatically\n\n## Usage\n\nOnce installed, the app appears in the ticket sidebar when viewing tickets. It automatically looks up devices associated with the ticket requester's email address.\n\n## Support\n\nFor help, contact support@automox.com","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1199531.apps.zdusercontent.com/1199531/assets/1783687537-0bc477f883ef653e6a2459d1ad0b7b14/logo-small.png","large_icon":"https://1199531.apps.zdusercontent.com/1199531/assets/1783687537-0bc477f883ef653e6a2459d1ad0b7b14/logo.png","screenshots":["https://1199531.apps.zdusercontent.com/1199531/assets/1783687537-0bc477f883ef653e6a2459d1ad0b7b14/screenshot-0.png","https://1199531.apps.zdusercontent.com/1199531/assets/1783687537-0bc477f883ef653e6a2459d1ad0b7b14/screenshot-1.png","https://1199531.apps.zdusercontent.com/1199531/assets/1783687537-0bc477f883ef653e6a2459d1ad0b7b14/screenshot-2.png"],"installation_count":8},{"id":1200293,"name":"Trends \u0026 Topic Insights by Pluno","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3459595,"app_id":1200293,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-12-30T17:23:18Z","updated_at":"2025-12-30T17:23:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3459594,"app_id":1200293,"name":"plunoApiKey","kind":"text","required":true,"position":1,"created_at":"2025-12-30T17:23:18Z","updated_at":"2026-09-22T00:39:54Z","default_value":null,"secure":true,"scopes":["header","jwt_secret_key"],"options":null}],"plans":[{"id":5483,"entity_id":1200293,"app_id":1200293,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-12-30T17:23:19.000Z","updated_at":"2025-12-30T17:23:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":6,"average":5,"count":{"5":6,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-12-30T17:23:17Z","updated_at":"2026-09-22T00:39:54Z","terms_conditions_url":null,"app_organization":{"id":6797,"name":"Pluno","email":"hi@pluno.ai","website":"","country_code":"DE","stripe_account_id":null,"state":null},"locations":[7,3,10,1,9],"date_published":"2026-01-21T19:37:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","ticket_sidebar","ticket_editor","top_bar","modal"],"last_update_time":"2026-09-22T00:39:51Z","owner_id":269519,"author_name":"Pluno","author_email":"hi@pluno.ai","author_url":"https://pluno.ai","short_description":"Turn thousands of tickets into actionable insights in seconds. Free forever.","long_description":"\u003ch2\u003eWhy teams use it\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic topic discovery:\u003c/strong\u003e AI clusters your tickets into meaningful topics and subtopics, revealing patterns you would never find manually.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGuided analysis:\u003c/strong\u003e Ask questions in plain text like \u0026quot;Show me churn risk signals\u0026quot; or \u0026quot;Which product module has the most issues?\u0026quot; and get focused insights.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProactive trend detection:\u003c/strong\u003e See which topics are rising or falling over time, so you can act before small issues become big problems.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-brand segmentation:\u003c/strong\u003e Analyse topics independently across different brands or product areas.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrill down to the source:\u003c/strong\u003e Every insight is backed by real tickets. Click through to see the exact conversations behind the data.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/x3VQi\" alt=\"1.png\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eAnalyse\u003c/strong\u003e tickets with default topic discovery or guide the AI with a specific question.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExplore\u003c/strong\u003e the interactive cluster visualisation to uncover patterns, trends, and root causes.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhat\u0026#39;s included\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Topic Clustering:\u003c/strong\u003e Automatically groups tickets into hierarchical topics and subtopics based on content and context.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlain-Text Query Engine:\u003c/strong\u003e Ask anything: \u0026quot;Analyse product feedback\u0026quot;, \u0026quot;Find login issue resolutions\u0026quot;, \u0026quot;Identify VIP customer concerns\u0026quot;.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTrend Analysis:\u003c/strong\u003e Compare recent vs historical data to spot emerging issues and declining topics.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrand Filtering:\u003c/strong\u003e Segment insights by brand for targeted analysis.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInteractive Visualisation:\u003c/strong\u003e Explore topic hierarchies with an intuitive interface designed for fast navigation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket-Level Evidence:\u003c/strong\u003e Every cluster links directly to the underlying tickets for full transparency.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eExample queries\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u0026quot;Analyse the main reasons customers contact support\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Which product module out of Billing, Shipping, and Returns has the most tickets?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Analyse tickets where users show signs of churn risk\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Which topics have the worst customer sentiment?\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Find the most common ways login issues were resolved\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u0026quot;Analyse all product feedback and feature requests\u0026quot;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree forever.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eFAQs\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow accurate is the clustering?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe AI uses advanced language models to understand ticket content in context. Clustering quality is continuously improved, and you can guide results with specific queries for even more relevant groupings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I analyse specific subsets of tickets?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYes. Filter by date range, brand, or any other Zendesk ticket attribute before running your analysis.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow is this different from Zendesk Explore?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk Explore shows metrics on fields you already track. Trends \u0026amp; Topic Insights discovers patterns in the actual content of conversations, revealing issues you might not have known to look for.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I share the results?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYes. Invite colleagues to view topic clusters and ticket lists for further analysis or sharing with stakeholders.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes it work with multiple languages?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYes. The AI understands and clusters tickets across languages automatically.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Compliance\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://shorturl.at/dZGTp\" alt=\"7.png\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSOC 2 Type II certified; scoped permissions only; documented retention.\u003c/li\u003e\n\u003cli\u003eData used solely to provide the feature; no third-party resale.\u003c/li\u003e\n\u003cli\u003eRead our \u003ca href=\"https://pluno.ai/security\"\u003esecurity and data protection policies\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport \u0026amp; Maintenance\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReach us via our \u003ca href=\"https://pluno.ai/\"\u003ewebsite\u003c/a\u003e or \u003ca href=\"mailto:support@pluno.ai\"\u003eemail\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast response times:\u003c/strong\u003e within a few hours\u003c/li\u003e\n\u003cli\u003eOnboarding help is available\u003c/li\u003e\n\u003cli\u003eWeekly feature updates and improvements\u003c/li\u003e\n\u003cli\u003eFollow our \u003ca href=\"https://pluno.ai/changelog\"\u003echangelog\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003cp\u003eInstallation takes less than 10 minutes. \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1200293\"\u003eVisit our website\u003c/a\u003e to get started.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIt takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\u003c/p\u003e\n\n\u003cp\u003eLink: \u003ca href=\"https://app.pluno.ai/zendesk/signup?marketplace_app_id=1200293\"\u003ePluno — Zendesk Onboarding\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## Why teams use it\n\n- **Automatic topic discovery:** AI clusters your tickets into meaningful topics and subtopics, revealing patterns you would never find manually.\n- **Guided analysis:** Ask questions in plain text like \"Show me churn risk signals\" or \"Which product module has the most issues?\" and get focused insights.\n- **Proactive trend detection:** See which topics are rising or falling over time, so you can act before small issues become big problems.\n- **Multi-brand segmentation:** Analyse topics independently across different brands or product areas.\n- **Drill down to the source:** Every insight is backed by real tickets. Click through to see the exact conversations behind the data.\n\n![1.png](https://shorturl.at/x3VQi)\n\n## How it works\n\n1. **Analyse** tickets with default topic discovery or guide the AI with a specific question.\n2. **Explore** the interactive cluster visualisation to uncover patterns, trends, and root causes.\n\n## What's included\n\n- **Smart Topic Clustering:** Automatically groups tickets into hierarchical topics and subtopics based on content and context.\n- **Plain-Text Query Engine:** Ask anything: \"Analyse product feedback\", \"Find login issue resolutions\", \"Identify VIP customer concerns\".\n- **Trend Analysis:** Compare recent vs historical data to spot emerging issues and declining topics.\n- **Brand Filtering:** Segment insights by brand for targeted analysis.\n- **Interactive Visualisation:** Explore topic hierarchies with an intuitive interface designed for fast navigation.\n- **Ticket-Level Evidence:** Every cluster links directly to the underlying tickets for full transparency.\n\n## Example queries\n\n- \"Analyse the main reasons customers contact support\"\n- \"Which product module out of Billing, Shipping, and Returns has the most tickets?\"\n- \"Analyse tickets where users show signs of churn risk\"\n- \"Which topics have the worst customer sentiment?\"\n- \"Find the most common ways login issues were resolved\"\n- \"Analyse all product feedback and feature requests\"\n\n## Pricing\n\n**Free forever.**\n\n## FAQs\n\n**How accurate is the clustering?**\n\nThe AI uses advanced language models to understand ticket content in context. Clustering quality is continuously improved, and you can guide results with specific queries for even more relevant groupings.\n\n**Can I analyse specific subsets of tickets?**\n\nYes. Filter by date range, brand, or any other Zendesk ticket attribute before running your analysis.\n\n**How is this different from Zendesk Explore?**\n\nZendesk Explore shows metrics on fields you already track. Trends \u0026 Topic Insights discovers patterns in the actual content of conversations, revealing issues you might not have known to look for.\n\n**Can I share the results?**\n\nYes. Invite colleagues to view topic clusters and ticket lists for further analysis or sharing with stakeholders.\n\n**Does it work with multiple languages?**\n\nYes. The AI understands and clusters tickets across languages automatically.\n\n## Security \u0026 Compliance\n\n![7.png](https://shorturl.at/dZGTp)\n\n- SOC 2 Type II certified; scoped permissions only; documented retention.\n- Data used solely to provide the feature; no third-party resale.\n- Read our [security and data protection policies](https://pluno.ai/security).\n\n## Support \u0026 Maintenance\n\n- Reach us via our [website](https://pluno.ai/) or [email](mailto:support@pluno.ai)\n- **Fast response times:** within a few hours\n- Onboarding help is available\n- Weekly feature updates and improvements\n- Follow our [changelog](https://pluno.ai/changelog)\n\n## Installation Instructions\n\nInstallation takes less than 10 minutes. [Visit our website](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1200293) to get started.\n","raw_installation_instructions":"It takes less than 10 minutes to set Pluno up! Please visit our web page, and complete the onboarding.\n\nLink: [Pluno — Zendesk Onboarding](https://app.pluno.ai/zendesk/signup?marketplace_app_id=1200293)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1200293.apps.zdusercontent.com/1200293/assets/1789466747-f9a0170e0d503eaa7417aa19875140b7/logo-small.png","large_icon":"https://1200293.apps.zdusercontent.com/1200293/assets/1789466747-f9a0170e0d503eaa7417aa19875140b7/logo.png","screenshots":["https://1200293.apps.zdusercontent.com/1200293/assets/1789466747-f9a0170e0d503eaa7417aa19875140b7/screenshot-0.png","https://1200293.apps.zdusercontent.com/1200293/assets/1789466747-f9a0170e0d503eaa7417aa19875140b7/screenshot-1.png","https://1200293.apps.zdusercontent.com/1200293/assets/1789466747-f9a0170e0d503eaa7417aa19875140b7/screenshot-2.png"],"installation_count":17},{"id":1201465,"name":"VOC Patterns","state":"published","version":"1.23.0","framework_version":"2.0","parameters":[{"id":3461902,"app_id":1201465,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-05T16:13:39Z","updated_at":"2026-01-05T16:13:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3461901,"app_id":1201465,"name":"isInitialised","kind":"hidden","required":false,"position":1,"created_at":"2026-01-05T16:13:39Z","updated_at":"2026-01-05T16:13:39Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":5488,"entity_id":1201465,"app_id":1201465,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-05T16:13:41.000Z","updated_at":"2026-01-05T16:13:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-05T16:13:13Z","updated_at":"2026-09-30T16:03:10Z","terms_conditions_url":null,"app_organization":{"id":6422,"name":"Zendesk Labs","email":"support@zendesk.com","website":"https://zendesklabs.zendesk.com/hc/en-us","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[7,2],"date_published":"2026-05-28T15:52:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["background","nav_bar"],"last_update_time":"2026-01-05T16:13:13Z","owner_id":269519,"author_name":"Zendesk Labs","author_email":"zendesk-labs@zendesk.com","author_url":"https://zendesklabs.zendesk.com/hc/en-us","short_description":"Proactively analyze tickets to reveal trends, issues, and opportunities.","long_description":"\u003cp\u003eVoice Of Customer Patterns is a proactive analysis tool that analyzes support tickets to reveal customer trends, common issues, and improvement opportunities, developed by Zendesk Labs. \u003c/p\u003e\n\n\u003ch3\u003eWhat are some reasons to leverage VOC Patterns?\u003c/h3\u003e\n\n\u003cp\u003eCommon use cases include:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSurfacing recurring customer pain points\u003c/li\u003e\n\u003cli\u003eHighlighting top drivers of customer satisfaction or frustration\u003c/li\u003e\n\u003cli\u003eSpotting improvement opportunities and quick wins\u003c/li\u003e\n\u003cli\u003eTracking trends in ticket volume or customer feedback\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eWith VOC Patterns, You Can:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eAutomatically analyze solved and closed tickets for actionable patterns\u003c/li\u003e\n\u003cli\u003eSee summaries of customer voices with root causes and suggested actions\u003c/li\u003e\n\u003cli\u003eCreate, manage, and filter categories for focused analysis\u003c/li\u003e\n\u003cli\u003ePin, dismiss patterns for easy team access to customize your team\u0026#39;s view\u003c/li\u003e\n\u003cli\u003eDrill down to related tickets and actual customer comments associated with patterns\u003c/li\u003e\n\u003cli\u003eOpen an AI-powered chat assistant to dive deeper into specific patterns by asking in-depth natural language questions about the tickets or related subjects\u003c/li\u003e\n\u003cli\u003eBuild action plans, assign tasks, and track progress, all inside Zendesk\u003c/li\u003e\n\u003cli\u003eShare findings with your team via copy function\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAdditional details\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eTicket requirement: A minimum of \u003cstrong\u003e50 solved or closed tickets\u003c/strong\u003e of a similar nature are required to start. More is better. Tickets with other statuses are not included.\u003c/li\u003e\n\u003cli\u003eLanguage: This app is only available in English at this time. \u003c/li\u003e\n\u003cli\u003eTicket exclusions: This app does not analyze voice tickets or AI-only tickets.\u003c/li\u003e\n\u003cli\u003eNo analytics expertise required!\u003c/li\u003e\n\u003cli\u003eThis app is designed for production use. Sandbox or testing accounts with limited ticket data may prevent it from producing the expected results.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eLearn more about app setup, pattern management, and best practices in the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/10287140666778-Installing-and-using-the-VOC-Patterns-app\"\u003eHelp Center article\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eEmpower your team to understand “why” customers contact you, discover trends, and take action with VOC Patterns.\u003c/p\u003e\n\n\u003ch3\u003eWhat you need to know about Zendesk Labs:\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.\u003c/p\u003e\n\n\u003cp\u003eTo learn more about Zendesk Labs projects, and get engaged in the process, \u003ca href=\"https://zendesklabs.zendesk.com/hc/en-us\"\u003eplease visit our website\u003c/a\u003e. \u003cbr\u003e\nBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt By Zendesk Application Agreement\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you begin\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eYou have a Zendesk Support Enterprise, or any Zendesk Suite plan\u003c/li\u003e\n\u003cli\u003eYou\u0026#39;re an admin\u003c/li\u003e\n\u003cli\u003eYou must \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects\"\u003eturn on custom objects\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the application\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to the VOC Patterns app marketplace page\u003c/li\u003e\n\u003cli\u003eSelect Install in the upper right\u003c/li\u003e\n\u003cli\u003eSelect your account and select Install.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigure the app\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eChange the Title as desired (optional)\u003c/li\u003e\n\u003cli\u003eFill out Group and Role restrictions as desired (optional)\n\n\u003cul\u003e\n\u003cli\u003eIf an agent/group is restricted from the app, they won\u0026#39;t be able to access the app.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick install and you\u0026#39;re all set!\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e To run the VOC Patterns experiment, your account might need a background setting turned on. This setting will not impact your Account in any other way. Setup can take a few business days after you install the app. Check your inbox for an email confirmation once it\u0026#39;s complete.\u003c/p\u003e\n","raw_long_description":"Voice Of Customer Patterns is a proactive analysis tool that analyzes support tickets to reveal customer trends, common issues, and improvement opportunities, developed by Zendesk Labs. \n\n### What are some reasons to leverage VOC Patterns?\n\nCommon use cases include:\n\n1. Surfacing recurring customer pain points\n2. Highlighting top drivers of customer satisfaction or frustration\n3. Spotting improvement opportunities and quick wins\n4. Tracking trends in ticket volume or customer feedback\n\n### With VOC Patterns, You Can:\n\n1. Automatically analyze solved and closed tickets for actionable patterns\n2. See summaries of customer voices with root causes and suggested actions\n3. Create, manage, and filter categories for focused analysis\n4. Pin, dismiss patterns for easy team access to customize your team's view\n5. Drill down to related tickets and actual customer comments associated with patterns\n6. Open an AI-powered chat assistant to dive deeper into specific patterns by asking in-depth natural language questions about the tickets or related subjects\n7. Build action plans, assign tasks, and track progress, all inside Zendesk\n8. Share findings with your team via copy function\n\n### Additional details\n\n1. Ticket requirement: A minimum of **50 solved or closed tickets** of a similar nature are required to start. More is better. Tickets with other statuses are not included.\n2. Language: This app is only available in English at this time. \n3. Ticket exclusions: This app does not analyze voice tickets or AI-only tickets.\n4. No analytics expertise required!\n5. This app is designed for production use. Sandbox or testing accounts with limited ticket data may prevent it from producing the expected results.\n\nLearn more about app setup, pattern management, and best practices in the [Help Center article](https://support.zendesk.com/hc/en-us/articles/10287140666778-Installing-and-using-the-VOC-Patterns-app).\n\nEmpower your team to understand “why” customers contact you, discover trends, and take action with VOC Patterns.\n\n### What you need to know about Zendesk Labs:\n\nThis app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.\n\nTo learn more about Zendesk Labs projects, and get engaged in the process, [please visit our website](https://zendesklabs.zendesk.com/hc/en-us). \nBy enabling this app, you agree to the [Built By Zendesk Application Agreement](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"**Before you begin**\n\n1. You have a Zendesk Support Enterprise, or any Zendesk Suite plan\n2. You're an admin\n3. You must [turn on custom objects](https://support.zendesk.com/hc/en-us/articles/6073693948058-Activating-custom-objects)\n\n**Install the application**\n\n1. Navigate to the VOC Patterns app marketplace page\n2. Select Install in the upper right\n3. Select your account and select Install.\n\n**Configure the app**\n\n4. Change the Title as desired (optional)\n5. Fill out Group and Role restrictions as desired (optional)\n   - If an agent/group is restricted from the app, they won't be able to access the app.\n6. Click install and you're all set!\n\n**Note:** To run the VOC Patterns experiment, your account might need a background setting turned on. This setting will not impact your Account in any other way. Setup can take a few business days after you install the app. Check your inbox for an email confirmation once it's complete.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1201465.apps.zdusercontent.com/1201465/assets/1790784088-7c3cd6feceb27ac689913fd7202d9078/logo-small.png","large_icon":"https://1201465.apps.zdusercontent.com/1201465/assets/1790784088-7c3cd6feceb27ac689913fd7202d9078/logo.png","screenshots":["https://1201465.apps.zdusercontent.com/1201465/assets/1790784088-7c3cd6feceb27ac689913fd7202d9078/screenshot-0.png","https://1201465.apps.zdusercontent.com/1201465/assets/1790784088-7c3cd6feceb27ac689913fd7202d9078/screenshot-1.png","https://1201465.apps.zdusercontent.com/1201465/assets/1790784088-7c3cd6feceb27ac689913fd7202d9078/screenshot-2.png"],"installation_count":538},{"id":1201744,"name":"Thank You Autosolve GPT By Ino Studio","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3462545,"app_id":1201744,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-06T10:32:58Z","updated_at":"2026-01-06T10:32:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5489,"entity_id":1201744,"app_id":1201744,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-06T10:33:01.000Z","updated_at":"2026-01-06T10:33:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-06T10:32:58Z","updated_at":"2026-01-27T17:05:03Z","terms_conditions_url":null,"app_organization":{"id":7237,"name":"INO STUDIO","email":"zendeskapp@terrydjony.zom","website":null,"country_code":"ID","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-01-27T17:05:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://thankyouautosolve.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-01-26T19:01:55Z","owner_id":269519,"author_name":"Inostudio","author_email":"thankyouautosolve@terrydjony.com","author_url":"https://thankyouautosolve.com","short_description":"Automatically re-solve tickets with thank-you messages using AI","long_description":"\u003ch3\u003eAbout Ino Studio\u003c/h3\u003e\n\n\u003cp\u003eIno Studio builds intelligent automation tools for customer support teams.\u003c/p\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eThank You Autosolve GPT uses advanced AI (GPT) to detect when customers send simple thank-you or acknowledgment messages that reopen solved tickets. When detected, the app automatically sets the ticket back to solved, keeping your queue clean and reducing agent workload for non-actionable ticket reopens.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI-powered detection of thank-you messages with high accuracy\u003c/li\u003e\n\u003cli\u003eAutomatic ticket resolution without agent intervention\u003c/li\u003e\n\u003cli\u003eOptional auto-reply to acknowledge customer messages\u003c/li\u003e\n\u003cli\u003eWorks seamlessly in the background\u003c/li\u003e\n\u003cli\u003e7-day free trial, then $39/month for unlimited usage\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eWe take your data privacy seriously. This app only processes the latest public comment on reopened tickets to determine if it\u0026#39;s a thank-you message. We do not store ticket content beyond processing. Customer data is transmitted securely and never shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eFor complete details, please review our Privacy Policy: https://thankyouautosolve.com/privacy\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eQuestions or issues? Contact us at thankyouautosolve@terrydjony.com\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eStep 1: Install the App\u003c/h3\u003e\n\n\u003cp\u003eClick the Install button to add Thank You Autosolve GPT to your Zendesk account.\u003c/p\u003e\n\n\u003ch3\u003eStep 2: Open the App\u003c/h3\u003e\n\n\u003cp\u003eAfter installation, find the app icon in the left navigation bar of your Zendesk Support dashboard.\u003c/p\u003e\n\n\u003ch3\u003eStep 3: Connect Your Zendesk Account\u003c/h3\u003e\n\n\u003cp\u003eClick the \u0026quot;Connect Zendesk\u0026quot; button and authorize the app to access your Zendesk account. This creates the necessary webhook and trigger automatically.\u003c/p\u003e\n\n\u003ch3\u003eStep 4: Configure Settings (Optional)\u003c/h3\u003e\n\n\u003cp\u003eEnable auto-reply if you want the app to send a friendly response to customers when their thank-you message is detected.\u003c/p\u003e\n\n\u003ch3\u003eStep 5: Done!\u003c/h3\u003e\n\n\u003cp\u003eThe app will now automatically detect and resolve thank-you ticket reopens. You can monitor activity from the app panel.\u003c/p\u003e\n","raw_long_description":"### About Ino Studio\n\nIno Studio builds intelligent automation tools for customer support teams.\n\n### What This App Does\n\nThank You Autosolve GPT uses advanced AI (GPT) to detect when customers send simple thank-you or acknowledgment messages that reopen solved tickets. When detected, the app automatically sets the ticket back to solved, keeping your queue clean and reducing agent workload for non-actionable ticket reopens.\n\n### Key Features\n\n* AI-powered detection of thank-you messages with high accuracy\n* Automatic ticket resolution without agent intervention\n* Optional auto-reply to acknowledge customer messages\n* Works seamlessly in the background\n* 7-day free trial, then $39/month for unlimited usage\n\n### Data Handling \u0026 Privacy\n\nWe take your data privacy seriously. This app only processes the latest public comment on reopened tickets to determine if it's a thank-you message. We do not store ticket content beyond processing. Customer data is transmitted securely and never shared with third parties.\n\nFor complete details, please review our Privacy Policy: https://thankyouautosolve.com/privacy\n\n### Support\n\nQuestions or issues? Contact us at thankyouautosolve@terrydjony.com","raw_installation_instructions":"### Step 1: Install the App\n\nClick the Install button to add Thank You Autosolve GPT to your Zendesk account.\n\n### Step 2: Open the App\n\nAfter installation, find the app icon in the left navigation bar of your Zendesk Support dashboard.\n\n### Step 3: Connect Your Zendesk Account\n\nClick the \"Connect Zendesk\" button and authorize the app to access your Zendesk account. This creates the necessary webhook and trigger automatically.\n\n### Step 4: Configure Settings (Optional)\n\nEnable auto-reply if you want the app to send a friendly response to customers when their thank-you message is detected.\n\n### Step 5: Done!\n\nThe app will now automatically detect and resolve thank-you ticket reopens. You can monitor activity from the app panel.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1201744.apps.zdusercontent.com/1201744/assets/1768292126-4401a9e31df288b6824748b6a578a792/logo-small.png","large_icon":"https://1201744.apps.zdusercontent.com/1201744/assets/1768292126-4401a9e31df288b6824748b6a578a792/logo.png","screenshots":["https://1201744.apps.zdusercontent.com/1201744/assets/1768292126-4401a9e31df288b6824748b6a578a792/screenshot-0.png","https://1201744.apps.zdusercontent.com/1201744/assets/1768292126-4401a9e31df288b6824748b6a578a792/screenshot-1.png","https://1201744.apps.zdusercontent.com/1201744/assets/1768292126-4401a9e31df288b6824748b6a578a792/screenshot-2.png"],"installation_count":5},{"id":1202156,"name":"Journeys","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3463955,"app_id":1202156,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-07T09:53:38Z","updated_at":"2026-01-07T09:53:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5491,"entity_id":1202156,"app_id":1202156,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-07T09:53:40.000Z","updated_at":"2026-01-07T09:53:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-07T09:53:38Z","updated_at":"2026-05-12T18:12:04Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[7,3,2],"date_published":"2026-05-12T18:12:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://sweethawk.com/pricing"},"location_names":["background","ticket_sidebar","nav_bar"],"last_update_time":"2026-05-12T18:03:30Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"A portal for your customer or employee journeys","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eMake progress visible\u003c/h1\u003e\n\n\u003cp\u003eSome things are not just tickets. They are journeys.\u003c/p\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eJourneys app\u003c/strong\u003e turns structured Zendesk workflows into clear, branded, mobile-friendly progress experiences for the customers and employees on the other side of the work. Onboarding, approvals, service activation, applications, complex internal requests: anything that unfolds across phases, teams, and time.\u003c/p\u003e\n\n\u003cp\u003eInstead of digging through ticket threads or sending yet another status request, the person waiting on the outcome gets a guided view of where they are, what is complete, what is happening now, and what comes next.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/journeys?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=journeys_app\u0026utm_content=video_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/video_images/journeys_for_zendesk_video.png\" alt=\"Play Journeys video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eJourneys runs natively inside Zendesk, so your agents keep the workspace they already know. The people you serve get a polished, on-brand experience that reflects the real work happening on their behalf.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVisual journey builder\u003c/strong\u003e - design structured, multi-step journeys with phases, cards, and dynamic paths.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Journey Builder\u003c/strong\u003e - describe the experience you want in plain English and Journeys produces a first draft for you.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBranded, mobile-friendly experience\u003c/strong\u003e - your logo, your colours, your domain, on every device.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time progress tracking\u003c/strong\u003e - completed steps, current status, and next actions in one calm view.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePhase visibility controls\u003c/strong\u003e - mix internal-only stages with customer-facing stages in the same journey.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReusable templates\u003c/strong\u003e - codify repeatable service processes once and roll them out everywhere.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRich card types\u003c/strong\u003e - Information, Form, Article, Checklist, Video or Embed, Meeting, Custom HTML, and Custom Objects.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks with the SweetHawk Suite\u003c/strong\u003e - Tasks, Approve, Calendar, Notify, Timers and other Suite apps move journeys forward automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNative Zendesk integration\u003c/strong\u003e - no separate platform to roll out, no data migration, no second login.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eUse cases\u003c/h1\u003e\n\n\u003cp\u003eJourneys shines whenever a request has phases, dependencies, approvals, or someone waiting to know what happens next.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEmployee onboarding\u003c/strong\u003e - guide new hires through offer acceptance, setup, compliance, first-day tasks, and check-ins.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmployee offboarding\u003c/strong\u003e - coordinate access removal, equipment return, payroll, and exit processes across teams.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer onboarding\u003c/strong\u003e - show customers the progress of setup, configuration, training, validation, and launch.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLoan or application approval\u003c/strong\u003e - track document collection, review, verification, approvals, and final outcomes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eService activation\u003c/strong\u003e - guide customers through activation steps, dependencies, scheduling, and completion.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplex internal requests\u003c/strong\u003e - support requests that move across IT, HR, finance, legal, or operations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-step approvals\u003c/strong\u003e - show approval stages, pending actions, completed reviews, and next steps.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGovernment and education services\u003c/strong\u003e - track applications, resident requests, student services, and case steps.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eHow it works\u003c/h1\u003e\n\n\u003cp\u003eJourneys are structured into \u003cstrong\u003ephases\u003c/strong\u003e, each containing \u003cstrong\u003ecards\u003c/strong\u003e that represent steps, actions, or content. Phases define the flow. Cards define what the person sees, does, reads, submits, joins, or completes at each step.\u003c/p\u003e\n\n\u003cp\u003eAgents manage phases and activate cards from inside the Zendesk agent workspace. Customers and employees follow along through a branded, mobile-friendly progress view on your domain. Every move forward in Zendesk is reflected in the journey, in real time.\u003c/p\u003e\n\n\u003ch1\u003eOutcomes\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eFaster completion of structured processes.\u003c/li\u003e\n\u003cli\u003eFewer status requests and follow-up tickets.\u003c/li\u003e\n\u003cli\u003eImproved customer and employee satisfaction.\u003c/li\u003e\n\u003cli\u003eClearer handoffs across teams and systems.\u003c/li\u003e\n\u003cli\u003eA more modern service experience, without moving teams off Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eExclusive to the SweetHawk Suite\u003c/h1\u003e\n\n\u003cp\u003eJourneys is exclusive to the SweetHawk Suite. Existing Suite customers get Journeys included in their subscription, at no extra cost. One subscription gets you Journeys plus every other SweetHawk app for Zendesk.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator and see the how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button\"\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png\" alt=\"SweetHawk\u0026#39;s Zendesk apps\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/security.png\" alt=\"SweetHawk customer promises\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe take data privacy very seriously, please see our \u003ca href=\"https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as \u003ca href=\"https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link\"\u003eITSM change management\u003c/a\u003e, \u003ca href=\"https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link\"\u003eEmployee Service\u003c/a\u003e, and \u003ca href=\"https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link\"\u003eproject management\u003c/a\u003e. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets to make your planning process simpler\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link\"\u003eRecurring Tickets\u003c/a\u003e - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\u003c/li\u003e\n\u003cli\u003eMultilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Make progress visible #\n\nSome things are not just tickets. They are journeys.\n\nSweetHawk's **Journeys app** turns structured Zendesk workflows into clear, branded, mobile-friendly progress experiences for the customers and employees on the other side of the work. Onboarding, approvals, service activation, applications, complex internal requests: anything that unfolds across phases, teams, and time.\n\nInstead of digging through ticket threads or sending yet another status request, the person waiting on the outcome gets a guided view of where they are, what is complete, what is happening now, and what comes next.\n\n[![Play Journeys video](https://data.sweethawk.com/video_images/journeys_for_zendesk_video.png)](https://sweethawk.com/zendesk-apps/journeys?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=journeys_app\u0026utm_content=video_button)\n\nJourneys runs natively inside Zendesk, so your agents keep the workspace they already know. The people you serve get a polished, on-brand experience that reflects the real work happening on their behalf.\n\n# Features #\n\n* **Visual journey builder** - design structured, multi-step journeys with phases, cards, and dynamic paths.\n* **AI Journey Builder** - describe the experience you want in plain English and Journeys produces a first draft for you.\n* **Branded, mobile-friendly experience** - your logo, your colours, your domain, on every device.\n* **Real-time progress tracking** - completed steps, current status, and next actions in one calm view.\n* **Phase visibility controls** - mix internal-only stages with customer-facing stages in the same journey.\n* **Reusable templates** - codify repeatable service processes once and roll them out everywhere.\n* **Rich card types** - Information, Form, Article, Checklist, Video or Embed, Meeting, Custom HTML, and Custom Objects.\n* **Works with the SweetHawk Suite** - Tasks, Approve, Calendar, Notify, Timers and other Suite apps move journeys forward automatically.\n* **Native Zendesk integration** - no separate platform to roll out, no data migration, no second login.\n\n# Use cases #\n\nJourneys shines whenever a request has phases, dependencies, approvals, or someone waiting to know what happens next.\n\n* **Employee onboarding** - guide new hires through offer acceptance, setup, compliance, first-day tasks, and check-ins.\n* **Employee offboarding** - coordinate access removal, equipment return, payroll, and exit processes across teams.\n* **Customer onboarding** - show customers the progress of setup, configuration, training, validation, and launch.\n* **Loan or application approval** - track document collection, review, verification, approvals, and final outcomes.\n* **Service activation** - guide customers through activation steps, dependencies, scheduling, and completion.\n* **Complex internal requests** - support requests that move across IT, HR, finance, legal, or operations.\n* **Multi-step approvals** - show approval stages, pending actions, completed reviews, and next steps.\n* **Government and education services** - track applications, resident requests, student services, and case steps.\n\n# How it works #\n\nJourneys are structured into **phases**, each containing **cards** that represent steps, actions, or content. Phases define the flow. Cards define what the person sees, does, reads, submits, joins, or completes at each step.\n\nAgents manage phases and activate cards from inside the Zendesk agent workspace. Customers and employees follow along through a branded, mobile-friendly progress view on your domain. Every move forward in Zendesk is reflected in the journey, in real time.\n\n# Outcomes #\n\n* Faster completion of structured processes.\n* Fewer status requests and follow-up tickets.\n* Improved customer and employee satisfaction.\n* Clearer handoffs across teams and systems.\n* A more modern service experience, without moving teams off Zendesk.\n\n# Exclusive to the SweetHawk Suite #\n\nJourneys is exclusive to the SweetHawk Suite. Existing Suite customers get Journeys included in their subscription, at no extra cost. One subscription gets you Journeys plus every other SweetHawk app for Zendesk.\n\n# Bundle pricing\n\nWhen you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. [Check out our pricing calculator and see the how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n[![SweetHawk's Zendesk apps](https://data.sweethawk.com/readme_images/sweethawk_apps_for_zendesk.png)](https://sweethawk.com/zendesk-apps?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=apps_button)\n\n![SweetHawk customer promises](https://data.sweethawk.com/readme_images/security.png)\n\nWe take data privacy very seriously, please see our [privacy policy](https://sweethawk.com/privacy?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=privacy_link).\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as [ITSM change management](https://sweethawk.com/solutions/itsm-change-management-for-zendesk?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=itsm_link), [Employee Service](https://sweethawk.com/solutions/employee-service?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=employee_service_link), and [project management](https://sweethawk.com/zendesk-project-management?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=project_management_link). Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets to make your planning process simpler\n- [Recurring Tickets](https://sweethawk.com/zendesk-apps/recurring-tickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=recurring_link) - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.\n- Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.  \n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1202156.apps.zdusercontent.com/1202156/assets/1778472773-0aea6e8be038e5fd437fa71d5e68cce6/logo-small.png","large_icon":"https://1202156.apps.zdusercontent.com/1202156/assets/1778472773-0aea6e8be038e5fd437fa71d5e68cce6/logo.png","screenshots":["https://1202156.apps.zdusercontent.com/1202156/assets/1778472773-0aea6e8be038e5fd437fa71d5e68cce6/screenshot-0.png","https://1202156.apps.zdusercontent.com/1202156/assets/1778472773-0aea6e8be038e5fd437fa71d5e68cce6/screenshot-1.png","https://1202156.apps.zdusercontent.com/1202156/assets/1778472773-0aea6e8be038e5fd437fa71d5e68cce6/screenshot-2.png"],"installation_count":71},{"id":1203685,"name":"commercetools by neteleven","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3468115,"app_id":1203685,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-12T12:30:42Z","updated_at":"2026-01-12T12:30:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468110,"app_id":1203685,"name":"clientId","kind":"text","required":true,"position":1,"created_at":"2026-01-12T12:30:41Z","updated_at":"2026-01-12T12:30:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3468111,"app_id":1203685,"name":"clientSecret","kind":"text","required":true,"position":2,"created_at":"2026-01-12T12:30:41Z","updated_at":"2026-01-12T12:30:41Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3468112,"app_id":1203685,"name":"authUrl","kind":"text","required":true,"position":3,"created_at":"2026-01-12T12:30:42Z","updated_at":"2026-01-12T12:30:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468113,"app_id":1203685,"name":"apiUrl","kind":"text","required":true,"position":4,"created_at":"2026-01-12T12:30:42Z","updated_at":"2026-01-12T12:30:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468114,"app_id":1203685,"name":"projectKey","kind":"text","required":true,"position":5,"created_at":"2026-01-12T12:30:42Z","updated_at":"2026-01-12T12:30:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5495,"entity_id":1203685,"app_id":1203685,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-12T12:30:44.000Z","updated_at":"2026-01-12T12:30:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-12T12:30:41Z","updated_at":"2026-02-27T04:16:26Z","terms_conditions_url":null,"app_organization":{"id":3353,"name":"neteleven GmbH","email":"zendesk-support@neteleven.de","website":"www.neteleven.de","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-02-27T04:16:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-02-27T04:14:20Z","owner_id":269519,"author_name":"neteleven","author_email":"zendesk-support@neteleven.de","author_url":"https://www.neteleven.de","short_description":"eCommerce support for Zendesk","long_description":"\u003ch3\u003eAbout neteleven\u003c/h3\u003e\n\n\u003cp\u003eneteleven is a certified zendesk and commercetools partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.\u003c/p\u003e\n\n\u003ch3\u003eWhat this integration does well\u003c/h3\u003e\n\n\u003cp\u003eThis app seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Order Visibility:\u003c/strong\u003e Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIncreased Efficiency:\u003c/strong\u003e Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Accuracy:\u003c/strong\u003e Direct access to commercetools data ensures agents have the most reliable information to resolve customer inquiries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImproved Customer Experience:\u003c/strong\u003e Faster, more informed responses lead to higher customer satisfaction and loyalty.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosures \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eYour data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and commercetools, ensuring that sensitive customer information is handled securely. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Handling:\u003c/strong\u003e The app retrieves order and customer data from commercetools via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e The commercetools API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eStep-by-Step Guide to Installing commercetools by neteleven\u003c/h3\u003e\n\n\u003ch3\u003eStep 1: Get Your Commercetools API Credentials\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eGo to the Commercetools Merchant Center:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Open \u003ca href=\"https://mc.europe-west1.gcp.commercetools.com/login\"\u003eMerchant Center\u003c/a\u003e and log in if required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFind your credentials:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Under Settings \u0026gt; Developer settings, create an API client if you don\u0026#39;t have one yet.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCopy your credentials:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Copy the \u003ccode\u003eclient_Id\u003c/code\u003e and \u003ccode\u003esecret\u003c/code\u003e for later use.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep 2: Collect Your Commercetools Project Information\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eProject Key:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  In Merchant Center, go to \u003cstrong\u003eSettings \u0026gt; Project settings\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e  Locate and copy your \u003cstrong\u003eProject key\u003c/strong\u003e (this will be used as \u003ccode\u003eprojectKey\u003c/code\u003e).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAPI / Auth URLs (Region / Cloud Selection):\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDetermine which Commercetools region your project is running in (e.g. Europe, US, Australia).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBased on your region, note the matching \u003cstrong\u003eAuth URL\u003c/strong\u003e and \u003cstrong\u003eAPI URL\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEurope (GCP)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Auth URL: \u003ccode\u003ehttps://auth.europe-west1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e  API URL: \u003ccode\u003ehttps://api.europe-west1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEurope (AWS)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Auth URL: \u003ccode\u003ehttps://auth.eu-central-1.aws.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e  API URL: \u003ccode\u003ehttps://api.eu-central-1.aws.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUS (GCP)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Auth URL: \u003ccode\u003ehttps://auth.us-central1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e  API URL: \u003ccode\u003ehttps://api.us-central1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUS (AWS)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Auth URL: \u003ccode\u003ehttps://auth.us-east-2.aws.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e  API URL: \u003ccode\u003ehttps://api.us-east-2.aws.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAustralia (GCP)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Auth URL: \u003ccode\u003ehttps://auth.australia-southeast1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e  API URL: \u003ccode\u003ehttps://api.australia-southeast1.gcp.commercetools.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep 3: Install commercetools by neteleven\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall the app:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Start the installation from the Zendesk Marketplace and follow the on-screen instructions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnter your configuration values when prompted:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eclientId\u003c/strong\u003e: Paste your Commercetools \u003ccode\u003eclient_Id\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eclientSecret\u003c/strong\u003e: Paste your Commercetools \u003ccode\u003esecret\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eauthUrl\u003c/strong\u003e: Paste the Auth URL that matches your Commercetools region (see Step 2).\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eapiUrl\u003c/strong\u003e: Paste the API URL that matches your Commercetools region (see Step 2).\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eprojectKey\u003c/strong\u003e: Paste your Commercetools Project key.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep 4: Finish and Test the Integration\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Complete the installation wizard.\u003c/li\u003e\n\u003cli\u003e  Open a ticket that contains a customer email address which exists in your Commercetools orders.\u003c/li\u003e\n\u003cli\u003e  The sidebar app should display the customer\u0026#39;s latest orders.\u003c/li\u003e\n\u003cli\u003e  If you see an authentication error, verify \u003ccode\u003eclientId\u003c/code\u003e, \u003ccode\u003eclientSecret\u003c/code\u003e, \u003ccode\u003eauthUrl\u003c/code\u003e, \u003ccode\u003eapiUrl\u003c/code\u003e, and \u003ccode\u003eprojectKey\u003c/code\u003e and try again.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### About neteleven\n\nneteleven is a certified zendesk and commercetools partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.\n\n### What this integration does well\n\nThis app seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:\n\n* **Real-time Order Visibility:** Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.\n* **Increased Efficiency:** Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.\n* **Enhanced Accuracy:** Direct access to commercetools data ensures agents have the most reliable information to resolve customer inquiries.\n* **Improved Customer Experience:** Faster, more informed responses lead to higher customer satisfaction and loyalty.\n\n### Data Disclosures \u0026 Privacy\n\nYour data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and commercetools, ensuring that sensitive customer information is handled securely. \n\n* **Data Handling:** The app retrieves order and customer data from commercetools via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.\n* **Security:** The commercetools API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server","raw_installation_instructions":"### Step-by-Step Guide to Installing commercetools by neteleven\n\n### Step 1: Get Your Commercetools API Credentials\n\n**Go to the Commercetools Merchant Center:**\n\n-   Open [Merchant Center](https://mc.europe-west1.gcp.commercetools.com/login) and log in if required.\n\n**Find your credentials:**\n\n-   Under Settings \u003e Developer settings, create an API client if you don't have one yet.\n\n**Copy your credentials:**\n\n-   Copy the `client_Id` and `secret` for later use.\n\n----------\n\n### Step 2: Collect Your Commercetools Project Information\n\n**Project Key:**\n\n-   In Merchant Center, go to **Settings \u003e Project settings**.\n-   Locate and copy your **Project key** (this will be used as `projectKey`).\n\n**API / Auth URLs (Region / Cloud Selection):**\n\n-   Determine which Commercetools region your project is running in (e.g. Europe, US, Australia).\n    \n-   Based on your region, note the matching **Auth URL** and **API URL**:\n    \n    -   **Europe (GCP)**\n        \n        -   Auth URL: `https://auth.europe-west1.gcp.commercetools.com`\n        -   API URL: `https://api.europe-west1.gcp.commercetools.com`\n    -   **Europe (AWS)**\n        \n        -   Auth URL: `https://auth.eu-central-1.aws.commercetools.com`\n        -   API URL: `https://api.eu-central-1.aws.commercetools.com`\n    -   **US (GCP)**\n        \n        -   Auth URL: `https://auth.us-central1.gcp.commercetools.com`\n        -   API URL: `https://api.us-central1.gcp.commercetools.com`\n    -   **US (AWS)**\n        \n        -   Auth URL: `https://auth.us-east-2.aws.commercetools.com`\n        -   API URL: `https://api.us-east-2.aws.commercetools.com`\n    -   **Australia (GCP)**\n        \n        -   Auth URL: `https://auth.australia-southeast1.gcp.commercetools.com`\n        -   API URL: `https://api.australia-southeast1.gcp.commercetools.com`\n\n----------\n\n### Step 3: Install commercetools by neteleven\n\n**Install the app:**\n\n-   Start the installation from the Zendesk Marketplace and follow the on-screen instructions.\n\n**Enter your configuration values when prompted:**\n\n-   **clientId**: Paste your Commercetools `client_Id`.\n-   **clientSecret**: Paste your Commercetools `secret`.\n-   **authUrl**: Paste the Auth URL that matches your Commercetools region (see Step 2).\n-   **apiUrl**: Paste the API URL that matches your Commercetools region (see Step 2).\n-   **projectKey**: Paste your Commercetools Project key.\n\n----------\n\n### Step 4: Finish and Test the Integration\n\n-   Complete the installation wizard.\n-   Open a ticket that contains a customer email address which exists in your Commercetools orders.\n-   The sidebar app should display the customer's latest orders.\n-   If you see an authentication error, verify `clientId`, `clientSecret`, `authUrl`, `apiUrl`, and `projectKey` and try again.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1203685.apps.zdusercontent.com/1203685/assets/1770642773-16870cc154465e53c3330d5417976501/logo-small.png","large_icon":"https://1203685.apps.zdusercontent.com/1203685/assets/1770642773-16870cc154465e53c3330d5417976501/logo.png","screenshots":["https://1203685.apps.zdusercontent.com/1203685/assets/1770642773-16870cc154465e53c3330d5417976501/screenshot-0.png","https://1203685.apps.zdusercontent.com/1203685/assets/1770642773-16870cc154465e53c3330d5417976501/screenshot-1.png","https://1203685.apps.zdusercontent.com/1203685/assets/1770642773-16870cc154465e53c3330d5417976501/screenshot-2.png"],"installation_count":1},{"id":1203923,"name":"Fields Director FREE","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3468808,"app_id":1203923,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-13T07:41:00Z","updated_at":"2026-01-13T07:41:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3468801,"app_id":1203923,"name":"ticket_sidebar__ticketFields__required","kind":"multiline","required":false,"position":1,"created_at":"2026-01-13T07:40:59Z","updated_at":"2026-01-13T07:40:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3468802,"app_id":1203923,"name":"ticket_sidebar__ticketFields__hide","kind":"multiline","required":false,"position":2,"created_at":"2026-01-13T07:40:59Z","updated_at":"2026-01-13T07:40:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3468803,"app_id":1203923,"name":"ticket_sidebar__ticketFields__disable","kind":"multiline","required":false,"position":3,"created_at":"2026-01-13T07:40:59Z","updated_at":"2026-01-13T07:40:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3468804,"app_id":1203923,"name":"ticket_sidebar__ticketFields__show","kind":"multiline","required":false,"position":4,"created_at":"2026-01-13T07:40:59Z","updated_at":"2026-01-13T07:40:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3468805,"app_id":1203923,"name":"ticket_sidebar__ticketFields__enable","kind":"multiline","required":false,"position":5,"created_at":"2026-01-13T07:40:59Z","updated_at":"2026-01-13T07:40:59Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3468806,"app_id":1203923,"name":"error_message","kind":"text","required":false,"position":6,"created_at":"2026-01-13T07:41:00Z","updated_at":"2026-01-13T07:41:00Z","default_value":"The following fields/settings are marked as required for submitting this ticket:","secure":false,"scopes":null,"options":null},{"id":3468807,"app_id":1203923,"name":"optional_delay","kind":"number","required":false,"position":7,"created_at":"2026-01-13T07:41:00Z","updated_at":"2026-01-13T07:41:00Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":5497,"entity_id":1203923,"app_id":1203923,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-13T07:41:01.000Z","updated_at":"2026-01-13T07:41:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":5,"average":5,"count":{"5":5,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-1QRFZ55DFR","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-13T07:40:57Z","updated_at":"2026-02-25T21:47:06Z","terms_conditions_url":"https://get.100lines.io/article/6-terms-of-use","app_organization":{"id":2788,"name":"100lines.io","email":"100lines.io@gmail.com","website":"100lines.io","country_code":"CZ","stripe_account_id":null,"state":null},"locations":[4,3,2,7],"date_published":"2026-02-25T21:47:06Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["new_ticket_sidebar","ticket_sidebar","nav_bar","background"],"last_update_time":"2026-02-25T21:46:15Z","owner_id":269519,"author_name":"100lines.io","author_email":"100lines.io@gmail.com","author_url":"https://get.100lines.io/","short_description":"This App hides, disables, shows, enables, and makes required ticket fields.","long_description":"\u003ch2\u003eAbout the App\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director FREE\u003c/strong\u003e Zendesk Support App enables Advanced Zendesk Administrators to manage ticket fields behaviour in a very precise manner.\u003c/p\u003e\n\n\u003ch2\u003eApp Features\u003c/h2\u003e\n\n\u003cp\u003eApp supports advanced configuration of the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTICKET: Required fields\u003c/strong\u003e - listing ticket fields that should have any value at every ticket submission;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTICKET: hide / disable / show / enable fields\u003c/strong\u003e - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eError message when required fields are missing values\u003c/strong\u003e - custom text displayed when ticket submission is interrupted due to required fields missing values;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOptional delay in milliseconds\u003c/strong\u003e - solve possible conflicts between several installations of this app or between this and other apps that handling fields;\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director FREE\u003c/strong\u003e Zendesk Support App makes it possible to achieve very granular ticket field and ticket fields values management.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director FREE\u003c/strong\u003e App comes with detailed In-App instructions that makes it easier to configure.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c95fd18eeb0ec6f3e8f1/file-m2RqBpjkRl.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe In-App settings preview allows quick configuration preview.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c9498b61817a06c2daa7/file-4iXwzFP28a.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eInstalling single or multiple app instances will give you fields control that you never had before.\u003c/p\u003e\n\n\u003cp\u003eGet started by adding this app to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eAfter that check \u0026quot;Install Instructions\u0026quot; tab for complete list of field and field values references.\u003c/p\u003e\n\n\u003cp\u003eIn case of questions contact us via email.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor managing fields on User and Organization locations, and for tag/group/organization-based Agent filtering consider using the Fields Director PRO App.\u003c/em\u003e\u003c/p\u003e\n\n\u003ch2\u003eAbout 100lines.io\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://get.100lines.io/\"\u003e100lines.io\u003c/a\u003e\u003c/strong\u003e helps solving specific Zendesk and Business problems using advanced technical solutions.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director FREE\u003c/strong\u003e runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the \u003ca href=\"https://get.100lines.io/article/14-privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstall\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall app from Zendesk marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse \u003ca href=\"https://100lines.io/100fieldstomanage.html\"\u003eApp documentation\u003c/a\u003e for configuration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo uninstall the app follow \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486\"\u003eZendesk instructions\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eApp consider \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661786\"\u003eZendesk system requirements\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eTICKET: Required fields\u003c/h3\u003e\n\n\u003ch4\u003eFields\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003erequester\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee.user\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee.group\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecollaborator\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ebrand\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eform\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003esubject\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecomment\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003einternalNote\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epublicReply\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eorganization\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003esharedWith\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003edue_date\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eproblem\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecustom_field_{FIELD ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTICKET: hide/disable/show/enable fields\u003c/h3\u003e\n\n\u003ch4\u003eFields\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003erequester\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecollaborator\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003esharedWith\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eticket_form_id\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003edue_date\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eproblem\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ebrand\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecustom_field_{FIELD ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eField values\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee.optionValues:{GROUP ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee.optionValues:{GROUP ID}:{AGENT ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eassignee.optionValues.{GROUP ZERO BASED INDEX}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues:new\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues:open\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues:pending\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues:hold\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues:solved\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003estatus.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues:ticket\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues:question\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues:incident\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues:problem\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues:task\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003etype.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues:low\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues:normal\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues:high\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues:urgent\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003epriority.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eticket_form_id.optionValues:{FORM ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003eticket_form_id.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003esharedWith.optionValues:{SHARING AGREEMENT ID}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003esharedWith.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecustom_field_{FIELD ID}.optionValues:{VALUE}\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003ccode\u003ecustom_field_{FIELD ID}.optionValues.0\u003c/code\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## About the App\n\n\n\n**Fields Director FREE** Zendesk Support App enables Advanced Zendesk Administrators to manage ticket fields behaviour in a very precise manner.\n\n\n\n## App Features\n\n\n\nApp supports advanced configuration of the following features:\n\n\n\n- **TICKET: Required fields** - listing ticket fields that should have any value at every ticket submission;\n\n\n\n- **TICKET: hide / disable / show / enable fields** - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;\n\n\n\n- **Error message when required fields are missing values** - custom text displayed when ticket submission is interrupted due to required fields missing values;\n\n\n\n- **Optional delay in milliseconds** - solve possible conflicts between several installations of this app or between this and other apps that handling fields;\n\n\n\n**Fields Director FREE** Zendesk Support App makes it possible to achieve very granular ticket field and ticket fields values management.\n\n\n\n**Fields Director FREE** App comes with detailed In-App instructions that makes it easier to configure.\n\n\n\n![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c95fd18eeb0ec6f3e8f1/file-m2RqBpjkRl.png)\n\n\n\nThe In-App settings preview allows quick configuration preview.\n\n\n\n![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c9498b61817a06c2daa7/file-4iXwzFP28a.png)\n\n\n\nInstalling single or multiple app instances will give you fields control that you never had before.\n\n\n\nGet started by adding this app to your Zendesk account.\n\n\n\nAfter that check \"Install Instructions\" tab for complete list of field and field values references.\n\n\n\nIn case of questions contact us via email.\n\n\n\n_For managing fields on User and Organization locations, and for tag/group/organization-based Agent filtering consider using the Fields Director PRO App._\n\n\n\n## About 100lines.io\n\n\n\n**[100lines.io](https://get.100lines.io/)** helps solving specific Zendesk and Business problems using advanced technical solutions.\n\n\n\n## Data disclosure\n\n\n\n**Fields Director FREE** runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the [Privacy Policy](https://get.100lines.io/article/14-privacy-policy)","raw_installation_instructions":"## Install\n\n\n\n* Install app from Zendesk marketplace.\n\n* Use [App documentation](https://100lines.io/100fieldstomanage.html) for configuration.\n\n* To uninstall the app follow [Zendesk instructions](https://support.zendesk.com/hc/en-us/articles/203662486)\n\nApp consider [Zendesk system requirements](https://support.zendesk.com/hc/en-us/articles/203661786).\n\n\n\n### TICKET: Required fields\n\n\n\n#### Fields\n\n* `requester`\n\n* `assignee`\n\n* `assignee.user`\n\n* `assignee.group`\n\n* `type`\n\n* `priority`\n\n* `tags`\n\n* `collaborator`\n\n* `brand`\n\n* `form`\n\n* `subject`\n\n* `comment`\n\n* `internalNote`\n\n* `publicReply`\n\n* `organization`\n\n* `sharedWith`\n\n* `due_date`\n\n* `problem`\n\n* `custom_field_{FIELD ID}`\n\n\n\n### TICKET: hide/disable/show/enable fields\n\n\n\n#### Fields\n\n* `requester`\n\n* `assignee`\n\n* `collaborator`\n\n* `sharedWith`\n\n* `tags`\n\n* `priority`\n\n* `ticket_form_id`\n\n* `due_date`\n\n* `problem`\n\n* `type`\n\n* `brand`\n\n* `status`\n\n* `custom_field_{FIELD ID}`\n\n\n\n#### Field values\n\n* `assignee.optionValues:{GROUP ID}`\n\n* `assignee.optionValues:{GROUP ID}:{AGENT ID}`\n\n* `assignee.optionValues.{GROUP ZERO BASED INDEX}`\n\n* `status.optionValues:new`\n\n* `status.optionValues:open`\n\n* `status.optionValues:pending`\n\n* `status.optionValues:hold`\n\n* `status.optionValues:solved`\n\n* `status.optionValues.0`\n\n* `type.optionValues:ticket`\n\n* `type.optionValues:question`\n\n* `type.optionValues:incident`\n\n* `type.optionValues:problem`\n\n* `type.optionValues:task`\n\n* `type.optionValues.0`\n\n* `priority.optionValues`\n\n* `priority.optionValues:low`\n\n* `priority.optionValues:normal`\n\n* `priority.optionValues:high`\n\n* `priority.optionValues:urgent`\n\n* `priority.optionValues.0`\n\n* `ticket_form_id.optionValues:{FORM ID}`\n\n* `ticket_form_id.optionValues.0`\n\n* `sharedWith.optionValues:{SHARING AGREEMENT ID}`\n\n* `sharedWith.optionValues.0`\n\n* `custom_field_{FIELD ID}.optionValues:{VALUE}`\n\n* `custom_field_{FIELD ID}.optionValues.0`","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1203923.apps.zdusercontent.com/1203923/assets/1771765810-5002c47a66a13929c255d5307a9aadc9/logo-small.png","large_icon":"https://1203923.apps.zdusercontent.com/1203923/assets/1771765810-5002c47a66a13929c255d5307a9aadc9/logo.png","screenshots":["https://1203923.apps.zdusercontent.com/1203923/assets/1771765810-5002c47a66a13929c255d5307a9aadc9/screenshot-0.png","https://1203923.apps.zdusercontent.com/1203923/assets/1771765810-5002c47a66a13929c255d5307a9aadc9/screenshot-1.png","https://1203923.apps.zdusercontent.com/1203923/assets/1771765810-5002c47a66a13929c255d5307a9aadc9/screenshot-2.png"],"installation_count":7},{"id":1206069,"name":"Simplesat","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-NZ3H45B9EY","remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-19T09:10:00Z","updated_at":"2026-01-27T03:35:36Z","terms_conditions_url":null,"app_organization":{"id":1696,"name":"SimpleSat App","email":"support@simplesat.io","website":"https://www.simplesat.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-01-26T18:40:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.simplesat.io/pricing/"},"location_names":[],"last_update_time":"2026-01-19T09:10:00Z","owner_id":269519,"author_name":"Simplesat","author_email":"integrations@simplesat.io","author_url":"https://simplesat.io/","short_description":"Advanced omnichannel solution for CSAT, CES, NPS, and custom surveys","long_description":"\u003cp\u003eAdd one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rFreqJ2ihpg\"\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png\" alt=\"Simplesat Zendesk Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat Simplesat offers\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFun and visually engaging surveys\u003c/li\u003e\n\u003cli\u003eMultiple delivery options\u003c/li\u003e\n\u003cli\u003eMulti-question surveys with conditional logic\u003c/li\u003e\n\u003cli\u003eAutomated sharing of 5-star reviews\u003c/li\u003e\n\u003cli\u003eTwo-way syncing of ratings and ticket data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdd CSAT, CES, 5-star, or NPS surveys to solved ticket emails\u003c/h3\u003e\n\n\u003cp\u003eEmbed one-click surveys directly into Zendesk solved ticket email notifications. The copy-and-paste setup takes less than five minutes.\u003c/p\u003e\n\n\u003cp\u003eSimplesat works with Zendesk event-based triggers or time-based automations. By inserting your survey into existing notifications, you avoid sending extra emails to customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png\" alt=\"Email Notification\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eSync Zendesk ticket details with customer feedback\u003c/h3\u003e\n\n\u003cp\u003eGain deeper context for feedback by pulling ticket information directly from the Zendesk API. Simplesat can sync:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket details (ID, subject, priority, type, and custom fields)\u003c/li\u003e\n\u003cli\u003eRequesters (customers and organizations)\u003c/li\u003e\n\u003cli\u003eResponders (agents and groups)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can view everything instantly without switching tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png\" alt=\"Sync Ticket Details\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdd private comments and tags to Zendesk tickets\u003c/h3\u003e\n\n\u003cp\u003eAutomatically sync survey ratings with Zendesk ticket private comments and tags to improve visibility and accountability.\u003c/p\u003e\n\n\u003cp\u003eAgents can see feedback directly inside tickets, eliminating the need to switch between systems.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png\" alt=\"Private Notes and Tags\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eWrite satisfaction ratings back to Zendesk\u003c/h3\u003e\n\n\u003cp\u003eLeverage Zendesk’s native satisfaction ratings by syncing Simplesat feedback scores directly back to tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png\" alt=\"Add Ratings Back to Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eDetailed ticket reporting and insights\u003c/h3\u003e\n\n\u003cp\u003eCreate powerful reports for individual clients or groups of agents. View:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSurvey scores and trends\u003c/li\u003e\n\u003cli\u003ePerformance stats and leaderboards\u003c/li\u003e\n\u003cli\u003eFiltered views by company, customer, agent, or any synced Zendesk attribute\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDrill down into any metric or time period for deeper insights.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png\" alt=\"Detailed Reporting\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.simplesat.io/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you haven’t already, create a Simplesat account and start a free 14-day trial \u003ca href=\"https://app.simplesat.io/signup/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eEmbed a survey in a Zendesk trigger or automation email\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate and build a new survey\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eExternal email embed\u003c/strong\u003e, then choose \u003cstrong\u003eZendesk\u003c/strong\u003e as the delivery option\u003c/li\u003e\n\u003cli\u003eCopy the survey embed code\u003c/li\u003e\n\u003cli\u003ePaste the code into your Zendesk notification email (we recommend the solved ticket email)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRead the full guide on embedding Simplesat surveys in Zendesk \u003ca href=\"https://help.simplesat.io/en/articles/955487-add-a-simplesat-survey-to-zendesk/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eActivate Simplesat’s Zendesk integrations\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the integrations page in your Simplesat account \u003ca href=\"https://app.simplesat.io/settings/integrations/595/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eEnable the integrations you need, including:\n\n\u003cul\u003e\n\u003cli\u003eContact syncing\u003c/li\u003e\n\u003cli\u003eTicket feedback syncing\u003c/li\u003e\n\u003cli\u003eTicket tags and private notes\u003c/li\u003e\n\u003cli\u003eWriting satisfaction ratings back to tickets\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRead the full Zendesk integration documentation \u003ca href=\"https://help.simplesat.io/en/articles/7154584-zendesk-integrations/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions, reach out via live chat on our website or in the app, or schedule a walkthrough demo with our team \u003ca href=\"https://www.simplesat.io/demo/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes.\n\n[![Simplesat Zendesk Video](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png)](https://youtu.be/rFreqJ2ihpg)\n\n### What Simplesat offers\n\n- Fun and visually engaging surveys\n- Multiple delivery options\n- Multi-question surveys with conditional logic\n- Automated sharing of 5-star reviews\n- Two-way syncing of ratings and ticket data\n\n### Add CSAT, CES, 5-star, or NPS surveys to solved ticket emails\nEmbed one-click surveys directly into Zendesk solved ticket email notifications. The copy-and-paste setup takes less than five minutes.\n\nSimplesat works with Zendesk event-based triggers or time-based automations. By inserting your survey into existing notifications, you avoid sending extra emails to customers.\n\n![Email Notification](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png)\n\n### Sync Zendesk ticket details with customer feedback\n\nGain deeper context for feedback by pulling ticket information directly from the Zendesk API. Simplesat can sync:\n\n- Ticket details (ID, subject, priority, type, and custom fields)\n- Requesters (customers and organizations)\n- Responders (agents and groups)\n\nYou can view everything instantly without switching tools.\n\n![Sync Ticket Details](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png)\n\n### Add private comments and tags to Zendesk tickets\n\nAutomatically sync survey ratings with Zendesk ticket private comments and tags to improve visibility and accountability.\n\nAgents can see feedback directly inside tickets, eliminating the need to switch between systems.\n\n![Private Notes and Tags](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png)\n\n### Write satisfaction ratings back to Zendesk\n\nLeverage Zendesk’s native satisfaction ratings by syncing Simplesat feedback scores directly back to tickets.\n\n![Add Ratings Back to Zendesk](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png)\n\n### Detailed ticket reporting and insights\n\nCreate powerful reports for individual clients or groups of agents. View:\n\n- Survey scores and trends\n- Performance stats and leaderboards\n- Filtered views by company, customer, agent, or any synced Zendesk attribute\n\nDrill down into any metric or time period for deeper insights.\n\n![Detailed Reporting](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png)\n\nLearn how we handle your data in our [privacy policy](https://www.simplesat.io/privacy/).","raw_installation_instructions":"If you haven’t already, create a Simplesat account and start a free 14-day trial [here](https://app.simplesat.io/signup/).\n\n### Embed a survey in a Zendesk trigger or automation email\n\n1. Create and build a new survey\n2. Select __External email embed__, then choose __Zendesk__ as the delivery option\n3. Copy the survey embed code\n4. Paste the code into your Zendesk notification email (we recommend the solved ticket email)\n\nRead the full guide on embedding Simplesat surveys in Zendesk [here](https://help.simplesat.io/en/articles/955487-add-a-simplesat-survey-to-zendesk/).\n\n### Activate Simplesat’s Zendesk integrations\n\n1. Open the integrations page in your Simplesat account [here](https://app.simplesat.io/settings/integrations/595/).\n2. Enable the integrations you need, including:\n   - Contact syncing\n   - Ticket feedback syncing\n   - Ticket tags and private notes\n   - Writing satisfaction ratings back to tickets\n\nRead the full Zendesk integration documentation [here](https://help.simplesat.io/en/articles/7154584-zendesk-integrations/).\n\nIf you have any questions, reach out via live chat on our website or in the app, or schedule a walkthrough demo with our team [here](https://www.simplesat.io/demo/).","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1206069.apps.zdusercontent.com/1206069/assets/1768813757-548ed244af1a6c5c21097b4f58260d75/logo-small.png","large_icon":"https://1206069.apps.zdusercontent.com/1206069/assets/1768813757-548ed244af1a6c5c21097b4f58260d75/logo.png","screenshots":["https://1206069.apps.zdusercontent.com/1206069/assets/1768813757-548ed244af1a6c5c21097b4f58260d75/screenshot-0.png","https://1206069.apps.zdusercontent.com/1206069/assets/1768813757-548ed244af1a6c5c21097b4f58260d75/screenshot-1.png","https://1206069.apps.zdusercontent.com/1206069/assets/1768813757-548ed244af1a6c5c21097b4f58260d75/screenshot-2.png"],"installation_count":0},{"id":1207316,"name":"Zingtree for Complex CX","state":"published","version":"21.3.0","framework_version":"2.0","parameters":[{"id":3479335,"app_id":1207316,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-22T05:39:39Z","updated_at":"2026-01-22T05:39:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479320,"app_id":1207316,"name":"treeId","kind":"text","required":true,"position":1,"created_at":"2026-01-22T05:39:37Z","updated_at":"2026-01-22T05:39:37Z","default_value":"350600803","secure":false,"scopes":null,"options":null},{"id":3479321,"app_id":1207316,"name":"apiToken","kind":"text","required":true,"position":2,"created_at":"2026-01-22T05:39:37Z","updated_at":"2026-01-22T05:39:37Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3479322,"app_id":1207316,"name":"domain","kind":"text","required":true,"position":3,"created_at":"2026-01-22T05:39:37Z","updated_at":"2026-01-22T05:39:37Z","default_value":"zingtree.com","secure":false,"scopes":null,"options":null},{"id":3479323,"app_id":1207316,"name":"overrideSessionVariables","kind":"checkbox","required":false,"position":4,"created_at":"2026-01-22T05:39:37Z","updated_at":"2026-01-22T05:39:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479324,"app_id":1207316,"name":"displaySidePanel","kind":"checkbox","required":false,"position":5,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479325,"app_id":1207316,"name":"sidePanelHeight","kind":"number","required":false,"position":6,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":"800","secure":false,"scopes":null,"options":null},{"id":3479326,"app_id":1207316,"name":"hideIntegrationInfo","kind":"checkbox","required":false,"position":7,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479327,"app_id":1207316,"name":"halfHeight","kind":"checkbox","required":false,"position":8,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479328,"app_id":1207316,"name":"brandLookup","kind":"checkbox","required":false,"position":9,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479329,"app_id":1207316,"name":"tagLookup","kind":"checkbox","required":false,"position":10,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479330,"app_id":1207316,"name":"customFieldLookup","kind":"text","required":false,"position":11,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479331,"app_id":1207316,"name":"noVarShare","kind":"checkbox","required":false,"position":12,"created_at":"2026-01-22T05:39:38Z","updated_at":"2026-01-22T05:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3479332,"app_id":1207316,"name":"maxTicketTags","kind":"number","required":false,"position":13,"created_at":"2026-01-22T05:39:39Z","updated_at":"2026-01-22T05:39:39Z","default_value":"25","secure":false,"scopes":null,"options":null},{"id":3479333,"app_id":1207316,"name":"maxUserFields","kind":"number","required":false,"position":14,"created_at":"2026-01-22T05:39:39Z","updated_at":"2026-01-22T05:39:39Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":3479334,"app_id":1207316,"name":"enableConsoleLogging","kind":"checkbox","required":false,"position":15,"created_at":"2026-01-22T05:39:39Z","updated_at":"2026-01-22T05:39:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5504,"entity_id":1207316,"app_id":1207316,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-22T05:39:40.000Z","updated_at":"2026-01-22T05:39:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-22T05:39:28Z","updated_at":"2026-08-26T04:24:43Z","terms_conditions_url":null,"app_organization":{"id":566,"name":"Zingtree LLC","email":"support@zingtree.com","website":"https://zingtree.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[1,7,3,4],"date_published":"2026-03-18T17:08:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zingtree.com/en/pricing"},"location_names":["top_bar","background","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-26T04:24:38Z","owner_id":269519,"author_name":"Zingtree","author_email":"support@zingtree.com","author_url":"https://zingtree.com","short_description":"Agentic context and decision layer for compliant resolutions","long_description":"\u003cp\u003eZingtree helps Zendesk customers orchestrate complex, high-stakes support issues with accuracy, compliance, and confidence. It connects context from your data systems with guided decision logic inside Zendesk, giving agents the clarity to act fast and stay on policy.\u003c/p\u003e\n\n\u003ch3\u003eWhat Zingtree does:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGuided agent resolutions:\u003c/strong\u003e Turn complex issues into clear, step-by-step scripts and decision trees that guide agents through complex interactions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContext inside Zendesk:\u003c/strong\u003e Use data from Zendesk and backend systems to adapt workflows, route cases, and trigger next-best actions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompliance control:\u003c/strong\u003e Apply business rules and guardrails that ensure every resolution follows policy and is fully auditable.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgentic guidance:\u003c/strong\u003e Give every agent a “co-pilot” inside Zendesk. It interprets ticket data, applies decision logic, and summarizes knowledge from backend systems.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSelf-service deflection:\u003c/strong\u003e Publish the same logic used by your agents to Zendesk Help Center or web portals, so customers can resolve issues on their own without chatbots.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eEnterprise Success\u003c/h3\u003e\n\n\u003cp\u003eSony, Optum, Allianz, Experian, and other enterprise teams use Zingtree to resolve complex support issues across regulated industries:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInsurance:\u003c/strong\u003e Prevent claim-handling errors caused by policy complexity.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFinancial services:\u003c/strong\u003e Enforce double-verification and mandatory steps so agents never skip what matters to auditors.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHealthcare:\u003c/strong\u003e Provide HIPAA-safe guidance without slowing agents down.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsumer tech \u0026amp; SaaS:\u003c/strong\u003e Reduce costly returns and protect revenue during support interactions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey benefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e30% FCR improvement\u003c/strong\u003e as agents get full customer context and resolve issues on the first call\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e30% CSAT boost\u003c/strong\u003e by delivering consistent, accurate service every time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e40% increased revenue\u003c/strong\u003e through faster, more reliable customer interactions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e30% fewer agent errors\u003c/strong\u003e with workflows that enforce policy and compliance rules\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e12x increase in deflections\u003c/strong\u003e as repetitive tasks run smoothly inside Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure and Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses the following data from your Zendesk instance to provide guided workflows and automate ticket updates:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAgent name and email.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTicket details (subject, status, tags).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRequester information.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData is used solely to facilitate the guided decision tree session and is handled in accordance with our \u003ca href=\"https://zingtree.com/en/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. We do not store Zendesk customer PII on Zingtree servers unless explicitly configured via custom variables.\u003c/p\u003e\n\n\u003cp\u003eFind out more about \u003ca href=\"https://zingtree.com\"\u003eZingtree here\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation is just a few clicks:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to Zendesk as an Admin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the \u003ca href=\"https://www.zendesk.com/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e and search for \u003cstrong\u003eZingtree\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e, then select your Zendesk subdomain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure app settings (title, sidebar placement, and agent/group access).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a ticket, click the Zingtree panel, and connect your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh the page; your workflows and scripting panel will appear in the Zendesk sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSee detailed instructions and configuration guide \u003ca href=\"https://help.zingtree.com/hc/en-us/articles/4584481200411-How-to-Setup-Zendesk-Agent-Scripting-with-Instant-Notes-Version-20-5#start\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Zingtree helps Zendesk customers orchestrate complex, high-stakes support issues with accuracy, compliance, and confidence. It connects context from your data systems with guided decision logic inside Zendesk, giving agents the clarity to act fast and stay on policy.\n\n### What Zingtree does:\n\n* **Guided agent resolutions:** Turn complex issues into clear, step-by-step scripts and decision trees that guide agents through complex interactions.\n\n* **Context inside Zendesk:** Use data from Zendesk and backend systems to adapt workflows, route cases, and trigger next-best actions.\n\n* **Compliance control:** Apply business rules and guardrails that ensure every resolution follows policy and is fully auditable.\n\n* **Agentic guidance:** Give every agent a “co-pilot” inside Zendesk. It interprets ticket data, applies decision logic, and summarizes knowledge from backend systems.\n\n* **Self-service deflection:** Publish the same logic used by your agents to Zendesk Help Center or web portals, so customers can resolve issues on their own without chatbots.\n\n### Enterprise Success\n\nSony, Optum, Allianz, Experian, and other enterprise teams use Zingtree to resolve complex support issues across regulated industries:\n\n* **Insurance:** Prevent claim-handling errors caused by policy complexity.\n\n* **Financial services:** Enforce double-verification and mandatory steps so agents never skip what matters to auditors.\n\n* **Healthcare:** Provide HIPAA-safe guidance without slowing agents down.\n\n* **Consumer tech \u0026 SaaS:** Reduce costly returns and protect revenue during support interactions.\n\n### Key benefits:\n\n* **30% FCR improvement** as agents get full customer context and resolve issues on the first call\n\n* **30% CSAT boost** by delivering consistent, accurate service every time\n\n* **40% increased revenue** through faster, more reliable customer interactions\n\n* **30% fewer agent errors** with workflows that enforce policy and compliance rules\n\n* **12x increase in deflections** as repetitive tasks run smoothly inside Zendesk\n\n### Data Disclosure and Privacy\n\nThis app accesses the following data from your Zendesk instance to provide guided workflows and automate ticket updates:\n\n- Agent name and email.\n\n- Ticket details (subject, status, tags).\n\n- Requester information.\n\nData is used solely to facilitate the guided decision tree session and is handled in accordance with our [Privacy Policy](https://zingtree.com/en/privacy-policy). We do not store Zendesk customer PII on Zingtree servers unless explicitly configured via custom variables.\n\nFind out more about [Zingtree here](https://zingtree.com).","raw_installation_instructions":"### Installation is just a few clicks:\n\n1. Log in to Zendesk as an Admin.\n\n2. Open the [Zendesk Marketplace](https://www.zendesk.com/marketplace/) and search for **Zingtree**.\n\n3. Click **Install**, then select your Zendesk subdomain.\n\n4. Configure app settings (title, sidebar placement, and agent/group access).\n\n5. Open a ticket, click the Zingtree panel, and connect your account.\n\n6. 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Indesk AI only processes the minimum ticket context required to generate AI insights and does not store customer data beyond the processing window. For full details on our data handling and compliance, please visit our Privacy Policy at https://indesk.ai/privacy-policy or contact us at support@indesk.ai.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;Install\u0026#39; to add InDesk AI to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be prompted to authorize the InDesk AI application via OAuth. Click \u0026#39;Allow\u0026#39; to securely connect your account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor advanced configurations, including Confluence data sync and detailed AI feature settings, log in to your admin panel at https://app.indesk.ai.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you do not have an account yet, please sign up at https://app.indesk.ai to generate your credentials and manage your subscription.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBack in Zendesk, enable the specific features you want to use (such as Predictive Escalation, Auto-Processing, or Smart Triage) by checking the appropriate boxes in the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u0026#39;Install\u0026#39; or \u0026#39;Save\u0026#39; to finalize the setup. The InDesk AI assistant will now appear in your ticket sidebar ready for use.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? Contact support@indesk.ai\u003c/p\u003e\n","raw_long_description":"Indesk AI is an advanced automation platform dedicated to transforming customer service through state-of-the-art machine learning. Our suite of tools is designed to reduce agent friction and provide instant, high-quality resolutions for enterprise support teams.\n\nIndesk AI integrates directly into your Zendesk sidebar to provide high-impact features including:\n\n* **Predictive Intelligence:** Automatically predict escalation risks and detect customer intent to prioritize high-value tickets.\n\n* **Automated Workflows:** Utilize 'Auto Process' to generate and send replies automatically, and use 'Smart Triage' to optimize ticket routing.\n\n* **Knowledge Integration:** Search Zendesk and Confluence data simultaneously to provide agents with the most relevant internal documentation.\n\n* **Quality \u0026 Consistency:** Real-time Quality Assurance for every response and 'Enhance Text' tools to ensure professional tone and grammar.\n\n**Data Privacy \u0026 Security**\n\nWe prioritize your data security by using industry-standard encrypted HTTPS for all data transfers. Indesk AI only processes the minimum ticket context required to generate AI insights and does not store customer data beyond the processing window. For full details on our data handling and compliance, please visit our Privacy Policy at https://indesk.ai/privacy-policy or contact us at support@indesk.ai.","raw_installation_instructions":"1. Click 'Install' to add InDesk AI to your Zendesk account.\n\n2. You will be prompted to authorize the InDesk AI application via OAuth. Click 'Allow' to securely connect your account.\n\n3. For advanced configurations, including Confluence data sync and detailed AI feature settings, log in to your admin panel at https://app.indesk.ai.\n\n4. If you do not have an account yet, please sign up at https://app.indesk.ai to generate your credentials and manage your subscription.\n\n5. Back in Zendesk, enable the specific features you want to use (such as Predictive Escalation, Auto-Processing, or Smart Triage) by checking the appropriate boxes in the app settings.\n\n6. Click 'Install' or 'Save' to finalize the setup. The InDesk AI assistant will now appear in your ticket sidebar ready for use.\n\nNeed help? 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It reads the current ticket conversation and sends it to your configured webhook endpoint (for example, an n8n workflow with an AI agent). The webhook processes the conversation and returns a suggested reply, which is automatically inserted into the ticket editor. Support agents can then review, adjust the tone, and send the response.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatic response generation based on ticket conversation history\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e20+ customizable tone adjustment buttons (formal, casual, empathetic, shorter, longer, etc.)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom button creation with personalized prompts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFree-text improvement field for ad-hoc instructions\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMulti-language support with 15+ languages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptional DeepL translation integration for professional translations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWebhook integration with optional Basic Authentication\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll settings configurable via Zendesk Admin Center\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eAn agent opens a support ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app reads the ticket conversation history.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe conversation is sent as a request to your configured webhook URL.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYour webhook (e.g. an n8n workflow with an AI agent) generates a reply.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe reply is inserted into the ticket editor.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe agent reviews the reply, optionally adjusts the tone with buttons, and sends it.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Handling and Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app processes ticket conversation data (comment text and author names) by sending it to the webhook URL configured by the Zendesk administrator. No data is stored permanently by this app. No data is shared with any third party beyond the administrator\u0026#39;s configured webhook endpoint. If the optional DeepL integration is enabled, only the generated reply text is sent to the DeepL API for translation. All credentials are stored as Zendesk secure settings and are never exposed in the browser. All configuration is managed exclusively through the Zendesk Admin Center.\u003c/p\u003e\n\n\u003cp\u003eFor our full privacy policy, visit: https://naturalgoodsberlin.de/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1: Install the App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick the Install button to add NGB Smart Chat Assistant to your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Configure the Settings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAfter installation, configure the app settings:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, go to Admin Center.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Apps and integrations, then click Zendesk Support apps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind NGB Smart Chat Assistant and click the settings icon.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Webhook URL: the full HTTPS URL of your AI webhook endpoint.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the Webhook Domain: only the domain part of your webhook URL, without https:// or any path. For example: n8n.example.com.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf your webhook requires Basic Authentication, enter the Basic Auth Username and the Basic Auth Credential. The credential is stored securely and is never visible in the browser.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptionally, enter your DeepL API credential for professional translations. You can get one at https://www.deepl.com/pro-api.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Save.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Start Using the Assistant\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any support ticket that has conversation history.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app automatically generates a suggested reply in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUse the tone adjustment buttons to refine the response (e.g. more formal, shorter, friendlier).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eType custom instructions in the text field at the bottom for specific changes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the gear icon in the toolbar to customize which buttons are displayed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**About Natural Goods Berlin**\n\nNatural Goods Berlin is a technology company based in Berlin, Germany, specializing in AI-powered tools for customer support teams.\n\n**What does this app do?**\n\nNGB Smart Chat Assistant is a sidebar app for Zendesk Support agents. It reads the current ticket conversation and sends it to your configured webhook endpoint (for example, an n8n workflow with an AI agent). The webhook processes the conversation and returns a suggested reply, which is automatically inserted into the ticket editor. Support agents can then review, adjust the tone, and send the response.\n\n**Key Features**\n\n- Automatic response generation based on ticket conversation history\n\n- 20+ customizable tone adjustment buttons (formal, casual, empathetic, shorter, longer, etc.)\n\n- Custom button creation with personalized prompts\n\n- Free-text improvement field for ad-hoc instructions\n\n- Multi-language support with 15+ languages\n\n- Optional DeepL translation integration for professional translations\n\n- Webhook integration with optional Basic Authentication\n\n- All settings configurable via Zendesk Admin Center\n\n**How It Works**\n\n1. An agent opens a support ticket.\n\n2. The app reads the ticket conversation history.\n\n3. The conversation is sent as a request to your configured webhook URL.\n\n4. Your webhook (e.g. an n8n workflow with an AI agent) generates a reply.\n\n5. The reply is inserted into the ticket editor.\n\n6. The agent reviews the reply, optionally adjusts the tone with buttons, and sends it.\n\n**Data Handling and Privacy**\n\nThis app processes ticket conversation data (comment text and author names) by sending it to the webhook URL configured by the Zendesk administrator. No data is stored permanently by this app. No data is shared with any third party beyond the administrator's configured webhook endpoint. If the optional DeepL integration is enabled, only the generated reply text is sent to the DeepL API for translation. All credentials are stored as Zendesk secure settings and are never exposed in the browser. All configuration is managed exclusively through the Zendesk Admin Center.\n\nFor our full privacy policy, visit: https://naturalgoodsberlin.de/privacy","raw_installation_instructions":"**Step 1: Install the App**\n\nClick the Install button to add NGB Smart Chat Assistant to your Zendesk account.\n\n**Step 2: Configure the Settings**\n\nAfter installation, configure the app settings:\n\n1. In Zendesk, go to Admin Center.\n\n2. Navigate to Apps and integrations, then click Zendesk Support apps.\n\n3. Find NGB Smart Chat Assistant and click the settings icon.\n\n4. Enter the Webhook URL: the full HTTPS URL of your AI webhook endpoint.\n\n5. Enter the Webhook Domain: only the domain part of your webhook URL, without https:// or any path. For example: n8n.example.com.\n\n6. If your webhook requires Basic Authentication, enter the Basic Auth Username and the Basic Auth Credential. The credential is stored securely and is never visible in the browser.\n\n7. Optionally, enter your DeepL API credential for professional translations. You can get one at https://www.deepl.com/pro-api.\n\n8. Click Save.\n\n**Step 3: Start Using the Assistant**\n\n1. Open any support ticket that has conversation history.\n\n2. The app automatically generates a suggested reply in the sidebar.\n\n3. Use the tone adjustment buttons to refine the response (e.g. more formal, shorter, friendlier).\n\n4. Type custom instructions in the text field at the bottom for specific changes.\n\n5. Click the gear icon in the toolbar to customize which buttons are displayed.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1207721.apps.zdusercontent.com/1207721/assets/1772194439-9d0eaace3d0f4840c56c51ac11ace9f2/logo-small.png","large_icon":"https://1207721.apps.zdusercontent.com/1207721/assets/1772194439-9d0eaace3d0f4840c56c51ac11ace9f2/logo.png","screenshots":["https://1207721.apps.zdusercontent.com/1207721/assets/1772194439-9d0eaace3d0f4840c56c51ac11ace9f2/screenshot-0.png","https://1207721.apps.zdusercontent.com/1207721/assets/1772194439-9d0eaace3d0f4840c56c51ac11ace9f2/screenshot-1.png","https://1207721.apps.zdusercontent.com/1207721/assets/1772194439-9d0eaace3d0f4840c56c51ac11ace9f2/screenshot-2.png"],"installation_count":1},{"id":1207809,"name":"Instatus","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3480601,"app_id":1207809,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-23T02:24:55Z","updated_at":"2026-01-23T02:24:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3480600,"app_id":1207809,"name":"statusPageUrl","kind":"text","required":true,"position":1,"created_at":"2026-01-23T02:24:55Z","updated_at":"2026-01-23T02:24:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5511,"entity_id":1207809,"app_id":1207809,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-23T02:24:56.000Z","updated_at":"2026-01-23T02:24:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-23T02:24:54Z","updated_at":"2026-06-03T23:38:35Z","terms_conditions_url":null,"app_organization":{"id":7386,"name":"Instatus","email":"support@instatus.com","website":"https://instatus.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-02-20T06:39:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://instatus.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T23:38:32Z","owner_id":269519,"author_name":"instatus","author_email":"support@instatus.com","author_url":"https://instatus.com","short_description":"View your Instatus status page incidents and maintenances directly in Zendesk.","long_description":"\u003ch2\u003eCompany Overview\u003c/h2\u003e\n\n\u003cp\u003eInstatus makes status page software that helps companies tell their customers about service uptime, incidents, and scheduled maintenance. We make it easy for businesses to keep customers informed when things go wrong or when maintenance is happening. Thousands of companies use Instatus to create status pages that show what\u0026#39;s happening with their services in real-time.  \u003c/p\u003e\n\n\u003ch2\u003eWhat This App Does\u003c/h2\u003e\n\n\u003cp\u003eThis app connects your Instatus status page to Zendesk so your support team can see what\u0026#39;s happening with your services right in the ticket sidebar.  \u003c/p\u003e\n\n\u003cp\u003eWhen you open a ticket, you\u0026#39;ll see any active incidents or scheduled maintenances displayed in the sidebar. This helps you quickly figure out if a customer\u0026#39;s problem is related to a known issue.  \u003c/p\u003e\n\n\u003cp\u003eThere\u0026#39;s an \u003cstrong\u003eAdd as comment\u003c/strong\u003e button you can click to add a pre-written message about the incident or maintenance to the ticket. The message includes all the important details like the incident name, status, when it started, which components are affected, and a link to your status page. This is really helpful when lots of customers are reporting the same issue - you can quickly add the same message to multiple tickets.  \u003c/p\u003e\n\n\u003cp\u003eThe app keeps itself updated automatically, so you always see the latest information. When everything is working fine, it shows \u0026#39;All systems operational\u0026#39;.  \u003c/p\u003e\n\n\u003ch2\u003eHow We Handle Your Data\u003c/h2\u003e\n\n\u003cp\u003eWe take privacy seriously. Here\u0026#39;s what you need to know:  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat We Access:\u003c/strong\u003e The app only looks at the public information on your Instatus status page - things like incidents, maintenances, and component status. It doesn\u0026#39;t look at any of your Zendesk data, customer information, or anything else from your Zendesk account.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat We Store:\u003c/strong\u003e We don\u0026#39;t store anything. The app just grabs the latest status info from your Instatus page and shows it to you. Once you close the ticket or refresh, that data is gone.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhere Data Goes:\u003c/strong\u003e The app only talks to your Instatus status page to get status information. It doesn\u0026#39;t send anything to other services or our servers. Everything happens between your browser and your status page.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e Your Instatus status page needs to be public for the app to work. This is because the app only reads information that\u0026#39;s already public on your status page.  \u003c/p\u003e\n\n\u003cp\u003eWant to know more? Check out our Privacy Policy at \u003ca href=\"https://instatus.com/policies/privacy\"\u003ehttps://instatus.com/policies/privacy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003cp\u003eFollow these simple steps to install and configure the Instatus app in your Zendesk account:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall the App\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button on this page to add the Instatus app to your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccess App Settings\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter installation, you should be automatically redirected to the app\u0026#39;s settings page where you can configure the status page URL.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf you are not redirected automatically, navigate to your Zendesk Admin Center. You can find this by clicking the Apps icon in the top-right corner and selecting \u003cstrong\u003eAdmin Center\u003c/strong\u003e from the dropdown menu.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn the Admin Center, look for the \u003cstrong\u003eApps and integrations\u003c/strong\u003e section in the left sidebar menu.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e to view all installed apps.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFind the \u003cstrong\u003eInstatus\u003c/strong\u003e app in the list and click on it to open the app settings.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure Your Status Page URL\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn the app settings page, you will see a field labeled \u003cstrong\u003eStatus page URL\u003c/strong\u003e. This is a required setting that tells the app where to find your Instatus status page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen your Instatus status page in a new browser tab. You can find your status page URL by logging into your Instatus account and viewing your status page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCopy the full URL of your status page (it should look like: https://yourpage.instatus.com).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReturn to the Zendesk app settings and paste the URL into the \u003cstrong\u003eStatus page URL\u003c/strong\u003e field.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMake sure the URL is complete and includes the https:// prefix.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e Your Instatus status page must be publicly accessible (not password-protected) for the app to work properly.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave Your Settings\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eUpdate\u003c/strong\u003e or \u003cstrong\u003eInstall\u003c/strong\u003e button at the bottom of the settings page to save your configuration.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eYou should see a confirmation message indicating that your settings have been saved successfully.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVerify Installation\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen any ticket in your Zendesk Support interface.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLook for the Instatus app panel in the right sidebar of the ticket view.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe app should display your active incidents and scheduled maintenances from your Instatus status page.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIf there are no active incidents or scheduled maintenances, you should see the text \u0026#39;All systems operational\u0026#39; displayed in the app panel.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhat Happens Next\u003c/h2\u003e\n\n\u003cp\u003eOnce configured, the Instatus app will automatically:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDisplay active incidents and scheduled maintenances in the ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically refresh the status information to keep it up to date\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eProvide an \u003cstrong\u003eAdd as comment\u003c/strong\u003e button that, when clicked, adds a template response message as a draft comment to the ticket. This template includes the incident or maintenance details and helps you respond efficiently when many customers are complaining about something caused by the incident or maintenance\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTroubleshooting\u003c/h2\u003e\n\n\u003cp\u003eIf the app is not displaying information:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVerify that your status page URL is correct and accessible\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMake sure your Instatus status page is publicly accessible\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTry refreshing the ticket page or logging out and back into Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Company Overview  \n\nInstatus makes status page software that helps companies tell their customers about service uptime, incidents, and scheduled maintenance. We make it easy for businesses to keep customers informed when things go wrong or when maintenance is happening. Thousands of companies use Instatus to create status pages that show what's happening with their services in real-time.  \n\n## What This App Does  \n\nThis app connects your Instatus status page to Zendesk so your support team can see what's happening with your services right in the ticket sidebar.  \n\nWhen you open a ticket, you'll see any active incidents or scheduled maintenances displayed in the sidebar. This helps you quickly figure out if a customer's problem is related to a known issue.  \n\nThere's an **Add as comment** button you can click to add a pre-written message about the incident or maintenance to the ticket. The message includes all the important details like the incident name, status, when it started, which components are affected, and a link to your status page. This is really helpful when lots of customers are reporting the same issue - you can quickly add the same message to multiple tickets.  \n\nThe app keeps itself updated automatically, so you always see the latest information. When everything is working fine, it shows 'All systems operational'.  \n\n## How We Handle Your Data  \n\nWe take privacy seriously. Here's what you need to know:  \n\n**What We Access:** The app only looks at the public information on your Instatus status page - things like incidents, maintenances, and component status. It doesn't look at any of your Zendesk data, customer information, or anything else from your Zendesk account.  \n\n**What We Store:** We don't store anything. The app just grabs the latest status info from your Instatus page and shows it to you. Once you close the ticket or refresh, that data is gone.  \n\n**Where Data Goes:** The app only talks to your Instatus status page to get status information. It doesn't send anything to other services or our servers. Everything happens between your browser and your status page.  \n\n**Security:** Your Instatus status page needs to be public for the app to work. This is because the app only reads information that's already public on your status page.  \n\nWant to know more? Check out our Privacy Policy at [https://instatus.com/policies/privacy](https://instatus.com/policies/privacy).","raw_installation_instructions":"## Installation Steps  \n\nFollow these simple steps to install and configure the Instatus app in your Zendesk account:  \n\n1. **Install the App**  \n   - Click the **Install** button on this page to add the Instatus app to your Zendesk account.  \n\n2. **Access App Settings**  \n   - After installation, you should be automatically redirected to the app's settings page where you can configure the status page URL.  \n   - If you are not redirected automatically, navigate to your Zendesk Admin Center. You can find this by clicking the Apps icon in the top-right corner and selecting **Admin Center** from the dropdown menu.  \n   - In the Admin Center, look for the **Apps and integrations** section in the left sidebar menu.  \n   - Click on **Zendesk Support apps** to view all installed apps.  \n   - Find the **Instatus** app in the list and click on it to open the app settings.  \n\n3. **Configure Your Status Page URL**  \n   - In the app settings page, you will see a field labeled **Status page URL**. This is a required setting that tells the app where to find your Instatus status page.  \n   - Open your Instatus status page in a new browser tab. You can find your status page URL by logging into your Instatus account and viewing your status page.  \n   - Copy the full URL of your status page (it should look like: https://yourpage.instatus.com).  \n   - Return to the Zendesk app settings and paste the URL into the **Status page URL** field.  \n   - Make sure the URL is complete and includes the https:// prefix.  \n   - **Important:** Your Instatus status page must be publicly accessible (not password-protected) for the app to work properly.  \n\n4. **Save Your Settings**  \n   - Click the **Update** or **Install** button at the bottom of the settings page to save your configuration.  \n   - You should see a confirmation message indicating that your settings have been saved successfully.  \n\n5. **Verify Installation**  \n   - Open any ticket in your Zendesk Support interface.  \n   - Look for the Instatus app panel in the right sidebar of the ticket view.  \n   - The app should display your active incidents and scheduled maintenances from your Instatus status page.  \n   - If there are no active incidents or scheduled maintenances, you should see the text 'All systems operational' displayed in the app panel.  \n\n## What Happens Next  \n\nOnce configured, the Instatus app will automatically:  \n\n- Display active incidents and scheduled maintenances in the ticket sidebar  \n- Automatically refresh the status information to keep it up to date  \n- Provide an **Add as comment** button that, when clicked, adds a template response message as a draft comment to the ticket. This template includes the incident or maintenance details and helps you respond efficiently when many customers are complaining about something caused by the incident or maintenance  \n\n## Troubleshooting  \n\nIf the app is not displaying information:  \n\n- Verify that your status page URL is correct and accessible  \n- Make sure your Instatus status page is publicly accessible  \n- Try refreshing the ticket page or logging out and back into 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products.\u003c/em\u003e\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Ss7MSLkSSqwYgLVCQo66LyL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1SrgxuLkSSqwYgLV","cost_id":1606,"cost_type":"CostStripe","active":false,"created_at":"2026-01-25T22:28:48.000Z","updated_at":"2026-01-25T22:28:48.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90},{"id":5668,"entity_id":1208463,"app_id":1208463,"amount":1500,"name":"Pro","description":"\u003cp\u003e\u003cstrong\u003ePro plan includes:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUp to 3 custom widgets\u003c/li\u003e\n\u003cli\u003eUnique branding per widget\u003c/li\u003e\n\u003cli\u003eSeparate translations per widget\u003c/li\u003e\n\u003cli\u003eIndividual embed codes\u003c/li\u003e\n\u003cli\u003eWelcome page with search 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widget\u003c/strong\u003e – build your own tabs with:\u003cbr\u003e\n  - Custom code \u0026amp; API integrations\u003cbr\u003e\n  - Drag \u0026amp; drop builder\u003cbr\u003e\n  - External links\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eUnlimited flexibility for enterprise needs.\u003c/em\u003e\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Ss7O5LkSSqwYgLVxMhOGYgU","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1SrgxuLkSSqwYgLV","cost_id":1607,"cost_type":"CostStripe","active":false,"created_at":"2026-01-25T22:28:49.000Z","updated_at":"2026-01-25T22:28:49.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90},{"id":5669,"entity_id":1208463,"app_id":1208463,"amount":2500,"name":"Enterprise","description":"\u003cp\u003e\u003cstrong\u003eEnterprise plan includes:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUp to 5 custom widgets\u003c/li\u003e\n\u003cli\u003eURL setup per widget\u003c/li\u003e\n\u003cli\u003eCustom branding per widget\u003c/li\u003e\n\u003cli\u003eSeparate translations per widget\u003c/li\u003e\n\u003cli\u003eIndividual embed codes\u003c/li\u003e\n\u003cli\u003eWelcome page with search and articles\u003c/li\u003e\n\u003cli\u003eIntegrated help center\u003c/li\u003e\n\u003cli\u003eContact form\u003c/li\u003e\n\u003cli\u003eMulti-language 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Management"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-01-25T22:28:46Z","updated_at":"2026-05-26T16:52:14Z","terms_conditions_url":"https://ibamsolutions.com/terms","app_organization":{"id":7382,"name":"IBAM Solutions AB","email":"info@ibamsolutions.com","website":"ibamsolutions.com","country_code":"SE","stripe_account_id":"acct_1SrgxuLkSSqwYgLV","state":null},"locations":[2],"date_published":"2026-03-02T23:17:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-05-26T16:52:08Z","owner_id":269519,"author_name":"IBAM Solutions AB","author_email":"info@ibamsolutions.com","author_url":"https://ibamsolutions.com/","short_description":"Replace the standard Zendesk widget with a fully branded, multi-tab support and growth experience.","long_description":"\u003ch3\u003eA better Zendesk widget — for support and growth\u003c/h3\u003e\n\n\u003cp\u003eThe Enhanced Messaging Widget replaces Zendesk\u0026#39;s standard chat bubble with a multi-tab, fully branded experience. Help Center search, articles, messaging, contact forms, and custom content — all in one widget that adapts to where the customer is on your site.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSame Zendesk underneath. A significantly better experience on top.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://ibamsolutions.com/apps\"\u003e\u003cimg src=\"https://pub-83cb124bd3ae4f0eac285a00bd4962fe.r2.dev/Play%20bild%20fo%CC%88r%20marketplace.png\" alt=\"Watch the demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-tab widget\u003c/strong\u003e — Home, Help, Messages, Contact, plus custom tabs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePage Rules\u003c/strong\u003e — different content, themes, and popups per URL (Enterprise)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrag-and-drop block builder\u003c/strong\u003e for custom tabs — text, video, images, buttons\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e5 built-in themes\u003c/strong\u003e with dark mode support\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt-in analytics dashboard\u003c/strong\u003e — track opens, tab switches, article views, clicks\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered widget translation\u003c/strong\u003e — auto-translate all widget text\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCross-domain session continuity\u003c/strong\u003e for Zendesk Messaging\u003c/li\u003e\n\u003cli\u003eUp to \u003cstrong\u003e5 widgets\u003c/strong\u003e per account (Enterprise)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWho it\u0026#39;s for\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport teams\u003c/strong\u003e use it to reduce ticket volume and lower Automated Resolution (AR) costs through Help Center discovery — customers self-serve before the AI agent ever engages.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMarketing and growth teams\u003c/strong\u003e use it to trigger URL-specific popups, articles, and videos — turning the support widget into a conversion tool without adding new elements to the site.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOne widget. Two departments. One install.\u003c/strong\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003ePlans\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStarter\u003c/strong\u003e — $10/seat/month — 1 widget, branding, Help Center, contact forms\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePro\u003c/strong\u003e — $15/seat/month — up to 3 widgets, separate branding per widget\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnterprise\u003c/strong\u003e — $25/seat/month — up to 5 widgets, Page Rules, Custom Tabs, Analytics, AI Translation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e14-day free trial. Cancel anytime.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eAbout IBAM Solutions AB\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://ibamsolutions.com/\"\u003eIBAM Solutions AB\u003c/a\u003e builds practical customer support and growth tooling for teams running on Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData disclosure and security\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses and processes only the data needed to provide widget configuration and token management:\u003cbr\u003e\n* Zendesk installation metadata used to identify the tenant\u003cbr\u003e\n* Widget configuration values entered by admins\u003cbr\u003e\n* Generated embed token status and token lifecycle metadata\u003c/p\u003e\n\n\u003cp\u003eWe do not sell customer data. Data is used only to operate this integration, scoped per tenant, and protected with tenant isolation controls and authenticated API access.\u003c/p\u003e\n\n\u003cp\u003eFor more details, see our \u003ca href=\"https://ibamsolutions.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e, \u003ca href=\"https://ibamsolutions.com/terms\"\u003eTerms of Use\u003c/a\u003e, and \u003ca href=\"https://ibamsolutions.com/dpa\"\u003eData Processing Addendum (DPA)\u003c/a\u003e. For privacy or security questions, contact \u003ca href=\"mailto:support@ibamsolutions.com\"\u003esupport@ibamsolutions.com\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn Zendesk Admin Center, open Apps and integrations, then go to Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for \u0026quot;Enhanced Messaging Widget\u0026quot; and click Install.\u003c/li\u003e\n\u003cli\u003eChoose the account where you want to install the app.\u003c/li\u003e\n\u003cli\u003eComplete installation and open the app from the Zendesk navigation bar.\u003c/li\u003e\n\u003cli\u003eFollow the setup wizard to create your first widget — connect your Help Center, configure branding, and set up tabs.\u003c/li\u003e\n\u003cli\u003eOpen the Embed tab, copy your embed token, and paste the widget snippet on your website just before the closing \u003ccode class=\"html\"\u003e\u0026lt;/body\u0026gt;\u003c/code\u003e tag.\u003c/li\u003e\n\u003cli\u003eTest the widget on your site to confirm Help Center content and Messaging work end-to-end.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSetup takes approximately 15 minutes. For help, visit \u003ca href=\"https://ibamsolutions.com/apps\"\u003eibamsolutions.com/apps\u003c/a\u003e or contact \u003ca href=\"mailto:support@ibamsolutions.com\"\u003esupport@ibamsolutions.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### A better Zendesk widget — for support and growth\n\nThe Enhanced Messaging Widget replaces Zendesk's standard chat bubble with a multi-tab, fully branded experience. Help Center search, articles, messaging, contact forms, and custom content — all in one widget that adapts to where the customer is on your site.\n\n**Same Zendesk underneath. A significantly better experience on top.**\n\n[![Watch the demo](https://pub-83cb124bd3ae4f0eac285a00bd4962fe.r2.dev/Play%20bild%20fo%CC%88r%20marketplace.png)](https://ibamsolutions.com/apps)\n\n---\n\n### Key Features\n\n* **Multi-tab widget** — Home, Help, Messages, Contact, plus custom tabs\n* **Page Rules** — different content, themes, and popups per URL (Enterprise)\n* **Drag-and-drop block builder** for custom tabs — text, video, images, buttons\n* **5 built-in themes** with dark mode support\n* **Built-in analytics dashboard** — track opens, tab switches, article views, clicks\n* **AI-powered widget translation** — auto-translate all widget text\n* **Cross-domain session continuity** for Zendesk Messaging\n* Up to **5 widgets** per account (Enterprise)\n\n---\n\n### Who it's for\n\n**Support teams** use it to reduce ticket volume and lower Automated Resolution (AR) costs through Help Center discovery — customers self-serve before the AI agent ever engages.\n\n**Marketing and growth teams** use it to trigger URL-specific popups, articles, and videos — turning the support widget into a conversion tool without adding new elements to the site.\n\n**One widget. Two departments. One install.**\n\n---\n\n### Plans\n\n* **Starter** — $10/seat/month — 1 widget, branding, Help Center, contact forms\n* **Pro** — $15/seat/month — up to 3 widgets, separate branding per widget\n* **Enterprise** — $25/seat/month — up to 5 widgets, Page Rules, Custom Tabs, Analytics, AI Translation\n\n14-day free trial. Cancel anytime.\n\n---\n\n### About IBAM Solutions AB\n\n[IBAM Solutions AB](https://ibamsolutions.com/) builds practical customer support and growth tooling for teams running on Zendesk.\n\n---\n\n### Data disclosure and security\n\nThis app accesses and processes only the data needed to provide widget configuration and token management:\n* Zendesk installation metadata used to identify the tenant\n* Widget configuration values entered by admins\n* Generated embed token status and token lifecycle metadata\n\nWe do not sell customer data. Data is used only to operate this integration, scoped per tenant, and protected with tenant isolation controls and authenticated API access.\n\nFor more details, see our [Privacy Policy](https://ibamsolutions.com/privacy), [Terms of Use](https://ibamsolutions.com/terms), and [Data Processing Addendum (DPA)](https://ibamsolutions.com/dpa). For privacy or security questions, contact [support@ibamsolutions.com](mailto:support@ibamsolutions.com).","raw_installation_instructions":"1. In Zendesk Admin Center, open Apps and integrations, then go to Marketplace.\n2. Search for \"Enhanced Messaging Widget\" and click Install.\n3. Choose the account where you want to install the app.\n4. Complete installation and open the app from the Zendesk navigation bar.\n5. Follow the setup wizard to create your first widget — connect your Help Center, configure branding, and set up tabs.\n6. Open the Embed tab, copy your embed token, and paste the widget snippet on your website just before the closing \u003c/body\u003e tag.\n7. Test the widget on your site to confirm Help Center content and Messaging work end-to-end.\n\nSetup takes approximately 15 minutes. For help, visit [ibamsolutions.com/apps](https://ibamsolutions.com/apps) or contact [support@ibamsolutions.com](mailto:support@ibamsolutions.com).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1208463.apps.zdusercontent.com/1208463/assets/1777929822-d35ea708dab78044920b753efb320023/logo-small.png","large_icon":"https://1208463.apps.zdusercontent.com/1208463/assets/1777929822-d35ea708dab78044920b753efb320023/logo.png","screenshots":["https://1208463.apps.zdusercontent.com/1208463/assets/1777929822-d35ea708dab78044920b753efb320023/screenshot-0.png","https://1208463.apps.zdusercontent.com/1208463/assets/1777929822-d35ea708dab78044920b753efb320023/screenshot-1.png","https://1208463.apps.zdusercontent.com/1208463/assets/1777929822-d35ea708dab78044920b753efb320023/screenshot-2.png"],"installation_count":4},{"id":1208668,"name":"Article Feedback","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3482757,"app_id":1208668,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-26T15:01:22Z","updated_at":"2026-01-26T15:01:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5518,"entity_id":1208668,"app_id":1208668,"amount":2000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1StrGQF4QKLRIB8xy6rTiILR","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BspzgF4QKLRIB8x","cost_id":1608,"cost_type":"CostStripe","active":true,"created_at":"2026-01-26T15:01:24.000Z","updated_at":"2026-01-26T15:01:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-01-26T15:01:22Z","updated_at":"2026-03-25T15:29:01Z","terms_conditions_url":"https://www.lotusthemes.com/pages/terms-of-use-apps","app_organization":{"id":917,"name":"Lotus Themes, Zendesk partner","email":"hello@lotusthemes.com","website":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","country_code":"US","stripe_account_id":"acct_1BspzgF4QKLRIB8x","state":"published"},"locations":[2],"date_published":"2026-03-06T19:28:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-03-25T15:28:55Z","owner_id":269519,"author_name":"Lotus Themes","author_email":"hello@lotusthemes.com","author_url":"https://lotusthemes.com","short_description":"Collect and manage detailed feedback on Help Center articles","long_description":"\u003cp\u003eArticle Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what\u0026#39;s missing, incorrect, or confusing.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFeedback Widget\u003c/strong\u003e: Embeds in your Help Center articles to collect visitor feedback\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCentralized Dashboard\u003c/strong\u003e: View and manage all feedback from your Agent Workspace\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch \u0026amp; Filter\u003c/strong\u003e: Find feedback by article name, status, locale, or content\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStatus Management\u003c/strong\u003e: Mark feedback as open or closed to track resolution\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Brand Support\u003c/strong\u003e: Works seamlessly with multiple Zendesk brands\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eVisitors submit feedback through a widget on Help Center articles\u003c/li\u003e\n\u003cli\u003eFeedback is stored securely in Zendesk Custom Objects\u003c/li\u003e\n\u003cli\u003eAgents view and manage feedback in the Support interface\u003c/li\u003e\n\u003cli\u003eSearch and filter tools help identify common issues\u003c/li\u003e\n\u003cli\u003eUpdate feedback status to track improvements\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eData Privacy\u003c/h2\u003e\n\n\u003cp\u003eAll data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eThis app collects and stores the following data:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eArticle information\u003c/strong\u003e: Article IDs, names, URLs, and locales\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFeedback content\u003c/strong\u003e: User-submitted feedback text\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser information\u003c/strong\u003e: Email addresses (optional, if provided by users)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMetadata\u003c/strong\u003e: Submission timestamps and Help Center origins\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Support account with admin access\u003c/li\u003e\n\u003cli\u003eOAuth authorization for API access\u003c/li\u003e\n\u003cli\u003eCustom Objects enabled in your Zendesk instance\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor help or questions, you can contact us at hello@lotusthemes.com\u003c/p\u003e\n\n\u003ch2\u003ePricing\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e$20 per month\u003c/strong\u003e, billed monthly. Includes all features with unlimited feedback collection, full dashboard access, multi-brand support, and search \u0026amp; filter capabilities.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eBefore You Begin\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eEnsure you have admin access to your Zendesk account\u003c/li\u003e\n\u003cli\u003eVerify that Custom Objects is enabled in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eHave access to your Help Center theme editor\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003ch3\u003e1. Install the App\u003c/h3\u003e\n\n\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button above to add the app to your Zendesk Support interface.\u003c/p\u003e\n\n\u003ch3\u003e2. Set Up Custom Object\u003c/h3\u003e\n\n\u003cp\u003eThe app will automatically create a custom object called \u003ccode\u003ezd_article_feedback\u003c/code\u003e to store feedback records. If this doesn\u0026#39;t happen automatically:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eNavigate to Admin Center \u0026gt; Objects and rules \u0026gt; Custom objects\u003c/li\u003e\n\u003cli\u003eCheck if \u003ccode\u003ezd_article_feedback\u003c/code\u003e exists\u003c/li\u003e\n\u003cli\u003eIf not, the app will prompt you to create it\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e3. Install the Help Center Widget (Required)\u003c/h3\u003e\n\n\u003cp\u003eTo collect feedback from visitors, you need to add the widget to your Help Center:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to Guide Admin \u0026gt; Customize design \u0026gt; Edit theme\u003c/li\u003e\n\u003cli\u003eEdit your article template (usually \u003ccode\u003earticle_page.hbs\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003eEdit the footer or script template and add:\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003ccode\u003e\u003cbr\u003e\n\u0026lt;link href=\u0026quot;https://lotus-article-feedback.up.railway.app/widget/article-feedback.css\u0026quot; rel=\u0026quot;stylesheet\u0026quot; /\u0026gt;\u003cbr\u003e\n\u0026lt;script src=\u0026quot;https://lotus-article-feedback.up.railway.app/widget/article-feedback.js\u0026quot;\u0026gt;\u0026lt;/script\u0026gt;\u003cbr\u003e\n\u0026lt;script\u0026gt;\u003cbr\u003e\n  ArticleFeedbackWidget.init()\u003cbr\u003e\n\u0026lt;/script\u0026gt;\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003ePublish your theme changes\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eThat\u0026#39;s it!\u003c/h2\u003e\n\n\u003cp\u003eOnce installed, the app will appear in your Agent Workspace. Visit any Help Center article to see the feedback widget in action.\u003c/p\u003e\n","raw_long_description":"Article Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing.\n\n## Key Features\n\n- **Feedback Widget**: Embeds in your Help Center articles to collect visitor feedback\n- **Centralized Dashboard**: View and manage all feedback from your Agent Workspace\n- **Search \u0026 Filter**: Find feedback by article name, status, locale, or content\n- **Status Management**: Mark feedback as open or closed to track resolution\n- **Multi-Brand Support**: Works seamlessly with multiple Zendesk brands\n\n## How it works\n\n1. Visitors submit feedback through a widget on Help Center articles\n2. Feedback is stored securely in Zendesk Custom Objects\n3. Agents view and manage feedback in the Support interface\n4. Search and filter tools help identify common issues\n5. Update feedback status to track improvements\n\n## Data Privacy\n\nAll data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.\n\nThis app collects and stores the following data:\n\n- **Article information**: Article IDs, names, URLs, and locales\n- **Feedback content**: User-submitted feedback text\n- **User information**: Email addresses (optional, if provided by users)\n- **Metadata**: Submission timestamps and Help Center origins\n\n## Requirements\n\n- Zendesk Support account with admin access\n- OAuth authorization for API access\n- Custom Objects enabled in your Zendesk instance\n\n## Support\n\nFor help or questions, you can contact us at hello@lotusthemes.com\n\n## Pricing\n\n**$20 per month**, billed monthly. Includes all features with unlimited feedback collection, full dashboard access, multi-brand support, and search \u0026 filter capabilities.","raw_installation_instructions":"## Before You Begin\n\n1. Ensure you have admin access to your Zendesk account\n2. Verify that Custom Objects is enabled in your Zendesk instance\n3. Have access to your Help Center theme editor\n\n## Installation Steps\n\n### 1. Install the App\n\nClick the **Install** button above to add the app to your Zendesk Support interface.\n\n### 2. Set Up Custom Object\n\nThe app will automatically create a custom object called `zd_article_feedback` to store feedback records. If this doesn't happen automatically:\n\n1. Navigate to Admin Center \u003e Objects and rules \u003e Custom objects\n2. Check if `zd_article_feedback` exists\n3. If not, the app will prompt you to create it\n\n### 3. Install the Help Center Widget (Required)\n\nTo collect feedback from visitors, you need to add the widget to your Help Center:\n\n1. Go to Guide Admin \u003e Customize design \u003e Edit theme\n2. Edit your article template (usually `article_page.hbs`)\n3. Edit the footer or script template and add:\n\n```\n\u003clink href=\"https://lotus-article-feedback.up.railway.app/widget/article-feedback.css\" rel=\"stylesheet\" /\u003e\n\u003cscript src=\"https://lotus-article-feedback.up.railway.app/widget/article-feedback.js\"\u003e\u003c/script\u003e\n\u003cscript\u003e\n  ArticleFeedbackWidget.init()\n\u003c/script\u003e\n```\n\n4. Publish your theme changes\n\n## That's it!\n\nOnce installed, the app will appear in your Agent Workspace. Visit any Help Center article to see the feedback widget in action.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1208668.apps.zdusercontent.com/1208668/assets/1773864050-ef7302928133fd11d9df05878b09004c/logo-small.png","large_icon":"https://1208668.apps.zdusercontent.com/1208668/assets/1773864050-ef7302928133fd11d9df05878b09004c/logo.png","screenshots":["https://1208668.apps.zdusercontent.com/1208668/assets/1773864050-ef7302928133fd11d9df05878b09004c/screenshot-0.png","https://1208668.apps.zdusercontent.com/1208668/assets/1773864050-ef7302928133fd11d9df05878b09004c/screenshot-1.png","https://1208668.apps.zdusercontent.com/1208668/assets/1773864050-ef7302928133fd11d9df05878b09004c/screenshot-2.png"],"installation_count":3},{"id":1208797,"name":"TalentPop","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3483121,"app_id":1208797,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-26T21:51:34Z","updated_at":"2026-01-26T21:51:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5519,"entity_id":1208797,"app_id":1208797,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-26T21:51:35.000Z","updated_at":"2026-01-26T21:51:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-26T21:51:34Z","updated_at":"2026-02-12T23:11:16Z","terms_conditions_url":null,"app_organization":{"id":6949,"name":"TalentPop","email":"team@talentpop.co","website":"https://www.talentpop.co/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-02-09T21:23:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.talentpop.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-01-26T21:51:34Z","owner_id":269519,"author_name":"talentpop","author_email":"tech-support@talentpop.co","author_url":"https://talentpop.co","short_description":"Connect Zendesk to TalentPop for reporting \u0026 CX insights.","long_description":"\u003cp\u003eTalentPop is a customer service management agency and helpdesk implementation partner that helps E-Commerce teams unlock better insights around customer service.\u003c/p\u003e\n\n\u003cp\u003eThe TalentPop Zendesk App allows secure integration with your Zendesk account. Once installed, the app enables TalentPop to access relevant support data, such as ticket volume, response times, resolution rates, and CSAT, through Zendesk APIs.\u003c/p\u003e\n\n\u003cp\u003eHow we handle data:\u003cbr\u003e\n• Data accessed: tickets, users, organizations, and related support metrics, strictly for reporting and analysis.\u003cbr\u003e\n• Purpose: to generate real-time, actionable insights and performance dashboards for your leadership team.\u003cbr\u003e\n• Storage: data is transmitted over TLS and stored securely with encryption at rest. Logs are retained only for troubleshooting and are purged on a rolling basis.\u003cbr\u003e\n• Access controls: data access is limited to authorized TalentPop systems and staff, following the principle of least privilege.\u003cbr\u003e\n• Retention \u0026amp; deletion: client data is only retained for the duration of the engagement. You may request deletion of data at any time.\u003c/p\u003e\n\n\u003cp\u003eWe do not sell customer data, and we do not expose Zendesk data to unauthorized third parties. All processing is aligned with TalentPop\u0026#39;s Privacy Policy and industry best practices.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://www.talentpop.co/privacy-policy\u003c/p\u003e\n\n\u003cp\u003eNote: This app does not render dashboards inside your Zendesk interface. It facilitates data access for advanced analysis and strategic support delivered by TalentPop.\u003c/p\u003e\n\n\u003cp\u003eNo additional charges apply, this integration is free for TalentPop clients via the Zendesk Marketplace.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGrant permission to allow TalentPop access to your Zendesk data via API.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTalentPop will securely sync relevant support data — no further setup is required within Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOur team will use this data to generate custom performance insights and reports externally.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will receive these insights directly from TalentPop as part of your client engagement.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"TalentPop is a customer service management agency and helpdesk implementation partner that helps E-Commerce teams unlock better insights around customer service.\n\nThe TalentPop Zendesk App allows secure integration with your Zendesk account. Once installed, the app enables TalentPop to access relevant support data, such as ticket volume, response times, resolution rates, and CSAT, through Zendesk APIs.\n\nHow we handle data:\n• Data accessed: tickets, users, organizations, and related support metrics, strictly for reporting and analysis.\n• Purpose: to generate real-time, actionable insights and performance dashboards for your leadership team.\n• Storage: data is transmitted over TLS and stored securely with encryption at rest. Logs are retained only for troubleshooting and are purged on a rolling basis.\n• Access controls: data access is limited to authorized TalentPop systems and staff, following the principle of least privilege.\n• Retention \u0026 deletion: client data is only retained for the duration of the engagement. You may request deletion of data at any time.\n\nWe do not sell customer data, and we do not expose Zendesk data to unauthorized third parties. All processing is aligned with TalentPop's Privacy Policy and industry best practices.\n\nPrivacy Policy: https://www.talentpop.co/privacy-policy\n\nNote: This app does not render dashboards inside your Zendesk interface. It facilitates data access for advanced analysis and strategic support delivered by TalentPop.\n\nNo additional charges apply, this integration is free for TalentPop clients via the Zendesk Marketplace.","raw_installation_instructions":"1. Click **Install** on the Zendesk Marketplace.\n\n2. Grant permission to allow TalentPop access to your Zendesk data via API.\n\n3. TalentPop will securely sync relevant support data — no further setup is required within Zendesk.\n\n4. Our team will use this data to generate custom performance insights and reports externally.\n\n5. You will receive these insights directly from TalentPop as part of your client engagement.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1208797.apps.zdusercontent.com/1208797/assets/1769464278-15d12eae048dba11c26503d65e9c5daa/logo-small.png","large_icon":"https://1208797.apps.zdusercontent.com/1208797/assets/1769464278-15d12eae048dba11c26503d65e9c5daa/logo.png","screenshots":["https://1208797.apps.zdusercontent.com/1208797/assets/1769464278-15d12eae048dba11c26503d65e9c5daa/screenshot-0.png","https://1208797.apps.zdusercontent.com/1208797/assets/1769464278-15d12eae048dba11c26503d65e9c5daa/screenshot-1.png","https://1208797.apps.zdusercontent.com/1208797/assets/1769464278-15d12eae048dba11c26503d65e9c5daa/screenshot-2.png"],"installation_count":23},{"id":1208801,"name":"Sharely","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":3483127,"app_id":1208801,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-26T22:19:39Z","updated_at":"2026-01-26T22:19:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5520,"entity_id":1208801,"app_id":1208801,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-01-26T22:19:41.000Z","updated_at":"2026-01-26T22:19:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5729,"entity_id":1208801,"app_id":1208801,"amount":0,"name":"Sharely Free","description":"\u003cp\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePreview attachments right in the ticket sidebar.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePreview PDFs, images, Word, Excel and more instantly\u003c/li\u003e\n\u003cli\u003eZoom, navigate, and fullscreen with no downloads or tab switching\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFree credits included. Basic types stay free — upgrade anytime.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-24T16:41:38.000Z","updated_at":"2026-04-24T16:41:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5606,"entity_id":1208801,"app_id":1208801,"amount":500,"name":"Sharely Pro","description":"\u003cp\u003e\u003cstrong\u003e$5.00/user/month\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUnlimited previews for your entire team, with priority support.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited file previews across all agents and tickets\u003c/li\u003e\n\u003cli\u003ePriority Pro support — dedicated help when you need it\u003c/li\u003e\n\u003cli\u003eEverything in Free, built to scale\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt for support teams that move fast.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1T8kPGARoJnjBS00OQmBL41S","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1StyAVARoJnjBS00","cost_id":1621,"cost_type":"CostStripe","active":true,"created_at":"2026-03-10T21:46:25.000Z","updated_at":"2026-03-10T21:46:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-01-26T22:19:39Z","updated_at":"2026-05-11T19:38:41Z","terms_conditions_url":"https://www.sharelyplatform.com/terms-and-conditions","app_organization":{"id":7401,"name":"Sharely Platform Inc.","email":"support@sharelyplatform.com","website":"https://www.sharelyplatform.com/","country_code":"CA","stripe_account_id":"acct_1StyAVARoJnjBS00","state":null},"locations":[3],"date_published":"2026-03-02T20:17:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-11T19:38:36Z","owner_id":269519,"author_name":"Sharely Support","author_email":"support@sharelyplatform.com","author_url":"https://www.sharelyplatform.com","short_description":"Stop downloading Attachments. Start resolving tickets faster.","long_description":"\u003cp\u003e\u003cstrong\u003eGet started free — no credit card required.\u003c/strong\u003e Sharely lets support agents instantly preview PDFs, images, and documents directly inside the Zendesk ticket sidebar. No downloads, No tab-switching, No wasted time. Every attachment from every comment, in one organized view.\u003c/p\u003e\n\n\u003ch2\u003eYour agents are losing time on a problem that should already be solved.\u003c/h2\u003e\n\n\u003cp\u003eEvery time a support agent downloads an attachment to review it, context gets broken. They leave the ticket, open the file, dig for the relevant detail, then navigate back. Multiply that by dozens of tickets a day and you\u0026#39;re looking at a meaningful chunk of handle time that adds nothing to the customer experience.\u003c/p\u003e\n\n\u003cp\u003eSharely eliminates that workflow entirely.\u003c/p\u003e\n\n\u003cp\u003eWith Sharely installed, agents see a dedicated Ticket Attachments panel directly in the Zendesk sidebar. Every file attached across all ticket comments is automatically surfaced in one clean, organized list. One click opens a full-featured inline preview. No download required. No new tab. No interruption.\u003c/p\u003e\n\n\u003ch2\u003e🚀 Start Free — No Credit Card Required\u003c/h2\u003e\n\n\u003cp\u003eWe want you to experience the value of Sharely before you commit to anything. That\u0026#39;s why every new installation comes free. No payment details required, no strings attached.\u003c/p\u003e\n\n\u003cp\u003eInstall Sharely today and your team can start previewing attachments immediately. When you\u0026#39;re ready to remove limits and scale, upgrading takes seconds.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree credits applied automatically on install\u003c/li\u003e\n\u003cli\u003eNo credit card required to get started\u003c/li\u003e\n\u003cli\u003eUpgrade anytime\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Agents Love Sharely\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eInline document preview\u003c/strong\u003e - PDF, image, Excel, Word, and common file types render instantly inside the ticket sidebar\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAggregated attachment view\u003c/strong\u003e - All attachments from every comment collected in one organized panel. No hunting\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZoom, navigate, search\u003c/strong\u003e - Page controls, zoom, and fullscreen mode so agents read files without leaving Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZero configuration\u003c/strong\u003e - Works immediately after installation. No setup, no admin time, no training required\u003c/p\u003e\n\n\u003ch2\u003e✨ Ready to Boost Your Team\u0026#39;s Efficiency?\u003c/h2\u003e\n\n\u003cp\u003eInstall Sharely free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you\u0026#39;re ready to remove limits.\u003c/p\u003e\n\n\u003ch2\u003e🔐 Data Privacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eSharely uses read-only access to Zendesk\u0026#39;s official APIs. Your attachment content and customer data are never stored or shared with third parties.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead-only API access\u003c/li\u003e\n\u003cli\u003eNo attachment data stored\u003c/li\u003e\n\u003cli\u003eNo third-party data sharing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information about our privacy practices and Terms \u0026amp; Conditions, please visit: https://www.sharelyplatform.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSharely requires no configuration and works immediately after installation. Follow these simple steps to get started:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button to add Sharely to your Zendesk account\u003c/li\u003e\n\u003cli\u003eNavigate to any support ticket in your Zendesk Support interface\u003c/li\u003e\n\u003cli\u003eLook for the Ticket Attachments panel in the right sidebar\u003c/li\u003e\n\u003cli\u003eClick on the panel to expand it and view all attachments from the ticket\u003c/li\u003e\n\u003cli\u003eClick on any attachment to preview it instantly within the sidebar\u003c/li\u003e\n\u003cli\u003eUse the toolbar controls to zoom, navigate pages, or open the document in fullscreen mode\u003c/li\u003e\n\u003cli\u003eClick the back button to return to the attachment list\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour free credits are applied automatically upon installation — no setup or payment required.\u003c/p\u003e\n\n\u003cp\u003eIf you encounter an error in previewing attachments, please reach out to support@sharelyplatform.com\u003c/p\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eWe\u0026#39;re a dedicated team and we take support seriously. If anything isn\u0026#39;t working perfectly, reach out at support@sharelyplatform.com — we typically respond within one business day.\u003c/p\u003e\n","raw_long_description":"**Get started free — no credit card required.** Sharely lets support agents instantly preview PDFs, images, and documents directly inside the Zendesk ticket sidebar. No downloads, No tab-switching, No wasted time. Every attachment from every comment, in one organized view.\n\n## Your agents are losing time on a problem that should already be solved.\n\nEvery time a support agent downloads an attachment to review it, context gets broken. They leave the ticket, open the file, dig for the relevant detail, then navigate back. Multiply that by dozens of tickets a day and you're looking at a meaningful chunk of handle time that adds nothing to the customer experience.\n\nSharely eliminates that workflow entirely.\n\nWith Sharely installed, agents see a dedicated Ticket Attachments panel directly in the Zendesk sidebar. Every file attached across all ticket comments is automatically surfaced in one clean, organized list. One click opens a full-featured inline preview. No download required. No new tab. No interruption.\n\n## 🚀 Start Free — No Credit Card Required\n\nWe want you to experience the value of Sharely before you commit to anything. That's why every new installation comes free. No payment details required, no strings attached.\n\nInstall Sharely today and your team can start previewing attachments immediately. When you're ready to remove limits and scale, upgrading takes seconds.\n\n* Free credits applied automatically on install\n* No credit card required to get started\n* Upgrade anytime\n\n## Why Agents Love Sharely\n\n**Inline document preview** - PDF, image, Excel, Word, and common file types render instantly inside the ticket sidebar\n\n**Aggregated attachment view** - All attachments from every comment collected in one organized panel. No hunting\n\n**Zoom, navigate, search** - Page controls, zoom, and fullscreen mode so agents read files without leaving Zendesk\n\n**Zero configuration** - Works immediately after installation. No setup, no admin time, no training required\n\n## ✨ Ready to Boost Your Team's Efficiency?\n\nInstall Sharely free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you're ready to remove limits.\n\n## 🔐 Data Privacy \u0026 Security\n\nSharely uses read-only access to Zendesk's official APIs. Your attachment content and customer data are never stored or shared with third parties.\n\n* Read-only API access\n* No attachment data stored\n* No third-party data sharing\n\nFor more information about our privacy practices and Terms \u0026 Conditions, please visit: https://www.sharelyplatform.com","raw_installation_instructions":"Sharely requires no configuration and works immediately after installation. Follow these simple steps to get started:\n\n1. Click the Install button to add Sharely to your Zendesk account\n2. Navigate to any support ticket in your Zendesk Support interface\n3. Look for the Ticket Attachments panel in the right sidebar\n4. Click on the panel to expand it and view all attachments from the ticket\n5. Click on any attachment to preview it instantly within the sidebar\n6. Use the toolbar controls to zoom, navigate pages, or open the document in fullscreen mode\n7. Click the back button to return to the attachment list\n\nYour free credits are applied automatically upon installation — no setup or payment required.\n\nIf you encounter an error in previewing attachments, please reach out to support@sharelyplatform.com\n\n### Need Help?\n\nWe're a dedicated team and we take support seriously. If anything isn't working perfectly, reach out at support@sharelyplatform.com — we typically respond within one business day.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1208801.apps.zdusercontent.com/1208801/assets/1778165356-f4ba462469b3b172e203894b01f7217c/logo-small.png","large_icon":"https://1208801.apps.zdusercontent.com/1208801/assets/1778165356-f4ba462469b3b172e203894b01f7217c/logo.png","screenshots":["https://1208801.apps.zdusercontent.com/1208801/assets/1778165356-f4ba462469b3b172e203894b01f7217c/screenshot-0.png","https://1208801.apps.zdusercontent.com/1208801/assets/1778165356-f4ba462469b3b172e203894b01f7217c/screenshot-1.png","https://1208801.apps.zdusercontent.com/1208801/assets/1778165356-f4ba462469b3b172e203894b01f7217c/screenshot-2.png"],"installation_count":10},{"id":1209062,"name":"Kanban Pro","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3484075,"app_id":1209062,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-27T12:59:05Z","updated_at":"2026-01-27T12:59:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5521,"entity_id":1209062,"app_id":1209062,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-27T12:59:06.000Z","updated_at":"2026-01-27T12:59:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-JF8B874KWD","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-27T12:59:04Z","updated_at":"2026-07-16T04:17:35Z","terms_conditions_url":null,"app_organization":{"id":2581,"name":"GrowthDot","email":"contact@growthdot.com","website":"https://growthdot.com?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=about-growthdot-page","country_code":"UA","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-03-04T20:29:02Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://growthdot.com/zendesk-kanban-pro/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=kanban-manifest#pricing"},"location_names":["nav_bar"],"last_update_time":"2026-07-16T04:17:31Z","owner_id":269519,"author_name":"Growthdot","author_email":"contact@growthdot.com","author_url":"https://growthdot.com/zendesk-kanban-pro/?utm_source=growthdot-listing\u0026utm_medium=referral\u0026utm_campaign=kanban-manifest","short_description":"Kanban boards to manage and resolve Zendesk tickets faster.","long_description":"\u003ch2\u003eKanban Pro: Visualize your Zendesk ticket workflow\u003c/h2\u003e\n\n\u003cp\u003eNeed a more efficient way to manage tickets, see progress and improve productivity in your Zendesk Support? With Kanban Pro app by GrowthDot, you can transform your long ticket list views into a clean board with drag and drop ticket cards.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2025/11/Kanban-Custom-Columns_GIF.gif\" alt=\"Zendesk Kanban Pro app\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTry it for free for 7 days!\u003c/strong\u003e Simply install a plugin to your Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWant to get a personalized app setup?\u003c/strong\u003e \u003ca href=\"https://calendly.com/growthdot/30min\"\u003eBook a 15-minute demo\u003c/a\u003e to customize Kanban Pro for your team and get started faster.\u003c/p\u003e\n\n\u003ch2\u003eWhy Zendesk Kanban Pro?\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDrag-and-drop tickets\u003c/strong\u003e to update status instantly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomizable boards and columns\u003c/strong\u003e for any workflow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time updates\u003c/strong\u003e for faster follow-ups.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick filters\u003c/strong\u003e to find and focus on critical tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivate and shared boards\u003c/strong\u003e to control visibility and collaboration.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Zendesk integration\u003c/strong\u003e, no technical setup required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow Your Team Can Benefit\u003c/h2\u003e\n\n\u003ch3\u003eSupport Agents – Stay on Top of Urgent Tickets\u003c/h3\u003e\n\n\u003cp\u003eIs your ticket list overwhelming? Kanban boards provide a clear, visual overview of your tickets by transforming any of your existing Zendesk views into a Kanban format. This makes it easy to prioritize critical issues and focus on what matters most.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Drag-and-Drop-Ticket-Management_GIF.gif\" alt=\"Drag and Drop Ticket Management\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTeam Leads – Speed Up Ticket Resolution\u003c/h3\u003e\n\n\u003cp\u003eIf an agent is overloaded, simply drag and drop tickets to reassign them to another team member. Move tickets between columns to maintain a smooth, productive workflow.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Kanban-Boards-for-Teams_GIF.gif\" alt=\"Team Kanban Boards\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eManagers – Increase Team Effectiveness\u003c/h3\u003e\n\n\u003cp\u003eCustomize Zendesk Kanban boards for different teams, whether it\u0026#39;s billing, tech support, or VIP customers. Filter tickets by department, priority, SLA deadlines, and more to streamline your support process.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Zendesk-Kanban-Board-with-Filters_GIF.gif\" alt=\"Custom Ticket Boards with Filters\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEveryone – Simplify Ticket Workflow\u003c/h3\u003e\n\n\u003cp\u003eArrange columns in the order your team actually works, from first touch to resolution. Group tickets by custom fields, hide irrelevant stages, and customize the sequence so the board reflects your own flow, stays clean, and reduces confusion.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://growthdot.com/wp-content/uploads/sites/14/2026/01/Kanban-Custom-Board-Stages_GIF.gif\" alt=\"Custom Kanban Columns\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eWe Keep Your Data Secure\u003c/h3\u003e\n\n\u003cp\u003eWith Kanban Pro, your data is fully protected. We only access the information needed to power your boards and enable full functionality. All data remains within your Zendesk account, handled securely, and is never shared with third parties.\u003c/p\u003e\n\n\u003ch3\u003eGet Started Today\u003c/h3\u003e\n\n\u003cp\u003eStart your 7-day free trial and see how Kanban Pro can transform your Zendesk workflow. Questions? Reach out at contact@growthdot.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to install Kanban Pro and elevate your support workflows:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e  Install the app from the marketplace by simply clicking the ‘Install’ button on the right.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Choose the Zendesk account where you want to install the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Go to \u003cstrong\u003eAdmin → Apps → Manage\u003c/strong\u003e and make sure the app is enabled.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Open the app and complete the authorization.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e Start organizing and managing your tickets on the Kanban board.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Kanban Pro: Visualize your Zendesk ticket workflow\n\nNeed a more efficient way to manage tickets, see progress and improve productivity in your Zendesk Support? With Kanban Pro app by GrowthDot, you can transform your long ticket list views into a clean board with drag and drop ticket cards.\n\n![Zendesk Kanban Pro app](https://growthdot.com/wp-content/uploads/sites/14/2025/11/Kanban-Custom-Columns_GIF.gif)\n\n**Try it for free for 7 days!** Simply install a plugin to your Zendesk.\n\n**Want to get a personalized app setup?** [Book a 15-minute demo](https://calendly.com/growthdot/30min) to customize Kanban Pro for your team and get started faster.\n\n## Why Zendesk Kanban Pro?\n\n- **Drag-and-drop tickets** to update status instantly.\n- **Customizable boards and columns** for any workflow.\n- **Real-time updates** for faster follow-ups.\n- **Quick filters** to find and focus on critical tickets.\n- **Private and shared boards** to control visibility and collaboration.\n- **Seamless Zendesk integration**, no technical setup required.\n\n## How Your Team Can Benefit\n\n### Support Agents – Stay on Top of Urgent Tickets\n\nIs your ticket list overwhelming? Kanban boards provide a clear, visual overview of your tickets by transforming any of your existing Zendesk views into a Kanban format. This makes it easy to prioritize critical issues and focus on what matters most.\n\n![Drag and Drop Ticket Management](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Drag-and-Drop-Ticket-Management_GIF.gif)\n\n### Team Leads – Speed Up Ticket Resolution\n\nIf an agent is overloaded, simply drag and drop tickets to reassign them to another team member. Move tickets between columns to maintain a smooth, productive workflow.\n\n![Team Kanban Boards](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Kanban-Boards-for-Teams_GIF.gif)\n\n### Managers – Increase Team Effectiveness\n\nCustomize Zendesk Kanban boards for different teams, whether it's billing, tech support, or VIP customers. Filter tickets by department, priority, SLA deadlines, and more to streamline your support process.\n\n![Custom Ticket Boards with Filters](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Zendesk-Kanban-Board-with-Filters_GIF.gif)\n\n### Everyone – Simplify Ticket Workflow\n\nArrange columns in the order your team actually works, from first touch to resolution. Group tickets by custom fields, hide irrelevant stages, and customize the sequence so the board reflects your own flow, stays clean, and reduces confusion.\n\n![Custom Kanban Columns](https://growthdot.com/wp-content/uploads/sites/14/2026/01/Kanban-Custom-Board-Stages_GIF.gif)\n\n### We Keep Your Data Secure\n\nWith Kanban Pro, your data is fully protected. We only access the information needed to power your boards and enable full functionality. All data remains within your Zendesk account, handled securely, and is never shared with third parties.\n\n### Get Started Today\n\nStart your 7-day free trial and see how Kanban Pro can transform your Zendesk workflow. Questions? Reach out at contact@growthdot.com.\n","raw_installation_instructions":"Follow these steps to install Kanban Pro and elevate your support workflows:\n\n- **Step 1:**  Install the app from the marketplace by simply clicking the ‘Install’ button on the right.\n- **Step 2:** Choose the Zendesk account where you want to install the app.\n- **Step 3:** Go to **Admin → Apps → Manage** and make sure the app is enabled.\n- **Step 4:** Open the app and complete the authorization.\n- **Step 5:** Start organizing and managing your tickets on the Kanban board.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1209062.apps.zdusercontent.com/1209062/assets/1784116449-74279a3a010c13c998d588df23377c0a/logo-small.png","large_icon":"https://1209062.apps.zdusercontent.com/1209062/assets/1784116449-74279a3a010c13c998d588df23377c0a/logo.png","screenshots":["https://1209062.apps.zdusercontent.com/1209062/assets/1784116449-74279a3a010c13c998d588df23377c0a/screenshot-0.png","https://1209062.apps.zdusercontent.com/1209062/assets/1784116449-74279a3a010c13c998d588df23377c0a/screenshot-1.png","https://1209062.apps.zdusercontent.com/1209062/assets/1784116449-74279a3a010c13c998d588df23377c0a/screenshot-2.png"],"installation_count":24},{"id":1209068,"name":"claim.me","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":3484088,"app_id":1209068,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-27T13:04:31Z","updated_at":"2026-01-27T13:04:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3484085,"app_id":1209068,"name":"orderNumberFieldId","kind":"text","required":false,"position":1,"created_at":"2026-01-27T13:04:30Z","updated_at":"2026-01-27T13:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3484086,"app_id":1209068,"name":"trackingCodeFieldId","kind":"text","required":false,"position":2,"created_at":"2026-01-27T13:04:30Z","updated_at":"2026-01-27T13:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3484087,"app_id":1209068,"name":"apiKey","kind":"text","required":true,"position":3,"created_at":"2026-01-27T13:04:30Z","updated_at":"2026-01-27T13:04:30Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5522,"entity_id":1209068,"app_id":1209068,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-27T13:04:32.000Z","updated_at":"2026-01-27T13:04:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-27T13:04:30Z","updated_at":"2026-08-27T17:15:44Z","terms_conditions_url":null,"app_organization":{"id":7390,"name":"claim.me","email":"claims@sevensenders.com","website":"claim.me","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-04-17T19:45:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.claim.me/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-27T17:15:42Z","owner_id":269519,"author_name":"Seven Senders GmbH","author_email":"service@sevensenders.com","author_url":"https://sevensenders.com","short_description":"Automate parcel claims across Europe. Submit, track, and get paid in one click","long_description":"\u003ch3\u003eclaim.me: The All-in-One European Claims Engine\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eclaim.me\u003c/strong\u003e (\u003cem\u003epowered by Seven Senders\u003c/em\u003e) is the specialized claims management platform designed to remove the friction from parcel claims across Europe. Whether you ship with DHL, DPD, PostNL, or any other major carrier, claim.me standardizes the chaos of carrier claims into one automated workflow.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWho the claim.me Zendesk app is for\u003c/h3\u003e\n\n\u003cp\u003eThe claim.me app is designed for existing claim.me customers to enhance their claiming experience.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eHow the Claim.me App Enhances Zendesk\u003c/h3\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eclaim.me Zendesk App\u003c/strong\u003e embeds a powerful claim submission engine directly into your support tickets. Stop wasting hours in email inbox and carrier portals, and start resolving delivery issues where your agents already work.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features for Your Support Team:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUniversal Carrier Coverage:\u003c/strong\u003e Submit and manage claims for any shipment across the European Last Mile landscape, regardless of carrier.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomated Process, End-to-End:\u003c/strong\u003e Our product handles the complex back-and-forth with carriers, from initial filing to final payout.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBuilt-in Time Savers:\u003c/strong\u003e Speed up evidence gathering with integrated tools such as e-DOR (declaration of non-receipt) and Automated Photo Collection.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-Time Tracking:\u003c/strong\u003e Track the claim anytime either in your ticketing tool or via our Claims Center.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eclaim.me is built with European data standards at its core and is \u003cstrong\u003eGDPR compliant\u003c/strong\u003e. Data is processed strictly for the purpose of claim resolution and tracking. We do not sell or share your data with third parties outside of the necessary carrier communication. For further details, please visit our \u003ca href=\"https://sevensenders.com/data-protection-notice\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cp\u003eIn order to use this App, you need (1) a contract with claim.me and (2) an API key provided to you by your integration manager.\u003c/p\u003e\n\n\u003ch3\u003eHow to Install claim.me for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eFollow these simple steps to bring automated claims management into your Zendesk workspace. No coding required.\u003c/p\u003e\n\n\u003ch4\u003e1. Locate the App\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Zendesk account as an Admin.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the Zendesk Marketplace and search for claim.me.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install in the top-right corner.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch4\u003e2. Configure Your Settings\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOnce the installation screen appears, you will need to fill in a few \u0026quot;Installation Parameters\u0026quot; to connect your account:\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAPI Key: Enter the unique key provided to you by the claim.me team.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrder Number Field ID: Enter the ID of the field where you store your order numbers in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTracking Code Field ID: Enter the ID of the field where you store your parcel tracking numbers.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003ePro Tip: You can find these IDs in your Zendesk Admin Center under Objects and Rules \u0026gt; Tickets \u0026gt; Fields.\u003c/p\u003e\n\n\u003ch4\u003e3. Finalize and Enable\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e(Optional) Under Enable Role/Group Restrictions, you can choose to only show the app to specific support teams.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Install to confirm.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eIf you don\u0026#39;t have your API key yet or can\u0026#39;t find your Field IDs, our team is here to help you get set up.\u003c/p\u003e\n\n\u003cp\u003eContact: Your Integration Manager or email \u003ca href=\"mailto:claims@sevensenders.com\"\u003eclaims@sevensenders.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### claim.me: The All-in-One European Claims Engine\n\n**claim.me** (*powered by Seven Senders*) is the specialized claims management platform designed to remove the friction from parcel claims across Europe. Whether you ship with DHL, DPD, PostNL, or any other major carrier, claim.me standardizes the chaos of carrier claims into one automated workflow.\n\n---\n\n### Who the claim.me Zendesk app is for\n\nThe claim.me app is designed for existing claim.me customers to enhance their claiming experience.\n\n---\n\n### How the Claim.me App Enhances Zendesk\n\nThe **claim.me Zendesk App** embeds a powerful claim submission engine directly into your support tickets. Stop wasting hours in email inbox and carrier portals, and start resolving delivery issues where your agents already work.\n\n**Key Features for Your Support Team:**\n\n- **Universal Carrier Coverage:** Submit and manage claims for any shipment across the European Last Mile landscape, regardless of carrier.\n\n- **Automated Process, End-to-End:** Our product handles the complex back-and-forth with carriers, from initial filing to final payout.\n\n- **Built-in Time Savers:** Speed up evidence gathering with integrated tools such as e-DOR (declaration of non-receipt) and Automated Photo Collection.\n\n- **Real-Time Tracking:** Track the claim anytime either in your ticketing tool or via our Claims Center.\n\n---\n\n### Data Disclosure \u0026 Privacy\n\nclaim.me is built with European data standards at its core and is **GDPR compliant**. Data is processed strictly for the purpose of claim resolution and tracking. We do not sell or share your data with third parties outside of the necessary carrier communication. For further details, please visit our [Privacy Policy](https://sevensenders.com/data-protection-notice).","raw_installation_instructions":"### Prerequisites\n\nIn order to use this App, you need (1) a contract with claim.me and (2) an API key provided to you by your integration manager.\n\n### How to Install claim.me for Zendesk\n\nFollow these simple steps to bring automated claims management into your Zendesk workspace. No coding required.\n\n#### 1. Locate the App\n\n1. Log in to your Zendesk account as an Admin.\n\n2. Go to the Zendesk Marketplace and search for claim.me.\n\n3. Click Install in the top-right corner.\n\n#### 2. Configure Your Settings\n\n1. Once the installation screen appears, you will need to fill in a few \"Installation Parameters\" to connect your account:\n\n2. API Key: Enter the unique key provided to you by the claim.me team.\n\n3. Order Number Field ID: Enter the ID of the field where you store your order numbers in Zendesk.\n\n4. Tracking Code Field ID: Enter the ID of the field where you store your parcel tracking numbers.\n\nPro Tip: You can find these IDs in your Zendesk Admin Center under Objects and Rules \u003e Tickets \u003e Fields.\n\n#### 3. Finalize and Enable\n\n1. (Optional) Under Enable Role/Group Restrictions, you can choose to only show the app to specific support teams.\n\n2. Click Install to confirm.\n\n---\n\n### Need Help?\n\nIf you don't have your API key yet or can't find your Field IDs, our team is here to help you get set up.\n\nContact: Your Integration Manager or email [claims@sevensenders.com](mailto:claims@sevensenders.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1209068.apps.zdusercontent.com/1209068/assets/1787664520-93d5fa9352f5f6b30f0d8edc4e91d7c8/logo-small.png","large_icon":"https://1209068.apps.zdusercontent.com/1209068/assets/1787664520-93d5fa9352f5f6b30f0d8edc4e91d7c8/logo.png","screenshots":["https://1209068.apps.zdusercontent.com/1209068/assets/1787664520-93d5fa9352f5f6b30f0d8edc4e91d7c8/screenshot-0.png","https://1209068.apps.zdusercontent.com/1209068/assets/1787664520-93d5fa9352f5f6b30f0d8edc4e91d7c8/screenshot-1.png","https://1209068.apps.zdusercontent.com/1209068/assets/1787664520-93d5fa9352f5f6b30f0d8edc4e91d7c8/screenshot-2.png"],"installation_count":9},{"id":1209463,"name":"Past Tickets AI Knowledge Base by Macha","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3485666,"app_id":1209463,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-01-28T10:20:17Z","updated_at":"2026-01-28T10:20:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5523,"entity_id":1209463,"app_id":1209463,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-01-28T10:20:19.000Z","updated_at":"2026-01-28T10:20:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ZLMP6LYG4C","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-01-28T10:20:17Z","updated_at":"2026-03-12T07:33:53Z","terms_conditions_url":null,"app_organization":{"id":6141,"name":"Macha AI","email":"support@getmacha.com","website":"https://getmacha.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[3,2],"date_published":"2026-03-04T20:39:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmacha.com/pricing"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-01-28T10:20:17Z","owner_id":269519,"author_name":"Macha AI","author_email":"support@getmacha.com","author_url":"https://www.getmacha.com?utm_source=https://www.zendesk.com/marketplace\u0026utm_medium=zdmarketplace\u0026utm_content=app_details\u0026utm_campaign=zd_marketplace","short_description":"Turn past tickets into usable knowledge articles","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/banner.jpg\" alt=\"Past Tickets AI Knowledge Base\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eTurn past tickets into usable knowledge articles\u003c/h1\u003e\n\n\u003cp\u003eSupport teams solve a wide variety of tickets — but most of that knowledge stays buried inside past tickets. \u003cstrong\u003ePast Tickets AI Knowledge Base by Macha\u003c/strong\u003e helps you unlock that.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e⚙️ How it works\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app reads your solved Zendesk tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSimilar tickets are grouped and converted into AI Solutions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAI Solutions are added as internal knowledge (inside the Macha dashboard)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe app checks whether this knowledge exists in your Help Center\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMissing or incomplete documentation is identified\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eApproved solutions can be published directly to Zendesk by admins\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Past-Tickets-KB-How-it-works.gif\" alt=\"How it works\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e❤️ Why admins love this app\u003c/h1\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eIdentify gaps in your Help Center\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nPast Tickets AI compares AI Solutions against your existing Zendesk Help Center and highlights missing articles, partial coverage, and outdated information — with confidence scores to guide action.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Past-Tic+kets_KB-Gaps.jpg\" alt=\"Help Center gaps\"\u003e\u003c/p\u003e\n\n\u003cp\u003e📚 \u003cstrong\u003eTurn ticket history into a living Knowledge Base\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nEvery AI Solution becomes a reusable knowledge block that can be reviewed, refined, and reused across the team — instead of being lost in tickets.\u003c/p\u003e\n\n\u003cp\u003e✍🏻 \u003cstrong\u003ePublish to Zendesk with confidence\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAI Solutions can be published directly to your Zendesk Help Center, helping you turn solved support tickets into official documentation with just a few clicks.\u003c/p\u003e\n\n\u003cp\u003e🙋‍♀️ \u003cstrong\u003eBuilt for human control\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nNothing is auto-published. Admins stay fully in control of what becomes customer-facing knowledge.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eWho this app is for\u003c/h1\u003e\n\n\u003cp\u003eIdeal for Zendesk teams that:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSolve a high volume of repeat or technical questions\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWant a systematic way to build and maintain documentation\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStruggle to keep Help Center content accurate and up to date\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePrefer curated, admin-approved knowledge over auto-generated articles\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWant visibility into what their Knowledge Base is missing\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Pricing.jpg\" alt=\"Pricing\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🧩 Explore the complete Macha AI app suite\u003c/h1\u003e\n\n\u003cp\u003eDiscover all our Zendesk apps here: \u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003eMacha AI App Suite\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg\" alt=\"Macha AI App Suite\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg\" alt=\"Customer Logos\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGot questions?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nJust write to us at \u003ca href=\"mailto:support@getmacha.com\"\u003esupport@getmacha.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about us at \u003ca href=\"https://www.getmacha.com\"\u003egetmacha.com\u003c/a\u003e\u003cbr\u003e\u003cbr\u003e\nBook a demo or onboarding session: \u003ca href=\"https://cal.com/macha-ai/macha-ai-demo-or-onboarding\"\u003eBook a Quick Slot\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🔐 Data Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential — AI-generated knowledge — while excluding customer details and raw ticket data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. Learn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e. Learn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eJust 3 Simple Steps to Go-Live\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Past Tickets AI Knowledge Base app on your Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the app dashboard from the left Zendesk sidebar and complete the onboarding flow\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart ingesting solved tickets to generate AI Solutions\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it — your Knowledge Base just got an AI boost.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Just \u003ca href=\"mailto:support@getmacha.com\"\u003ewrite to us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Past Tickets AI Knowledge Base](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/banner.jpg)\n\n# Turn past tickets into usable knowledge articles\n\nSupport teams solve a wide variety of tickets — but most of that knowledge stays buried inside past tickets. **Past Tickets AI Knowledge Base by Macha** helps you unlock that.\n\n---\n\n# ⚙️ How it works\n\n- The app reads your solved Zendesk tickets  \n- Similar tickets are grouped and converted into AI Solutions  \n- AI Solutions are added as internal knowledge (inside the Macha dashboard)  \n- The app checks whether this knowledge exists in your Help Center  \n- Missing or incomplete documentation is identified  \n- Approved solutions can be published directly to Zendesk by admins  \n\n![How it works](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Past-Tickets-KB-How-it-works.gif)\n\n---\n\n# ❤️ Why admins love this app\n\n🔍 **Identify gaps in your Help Center**  \nPast Tickets AI compares AI Solutions against your existing Zendesk Help Center and highlights missing articles, partial coverage, and outdated information — with confidence scores to guide action.\n\n![Help Center gaps](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Past-Tic+kets_KB-Gaps.jpg)\n\n📚 **Turn ticket history into a living Knowledge Base**  \nEvery AI Solution becomes a reusable knowledge block that can be reviewed, refined, and reused across the team — instead of being lost in tickets.\n\n✍🏻 **Publish to Zendesk with confidence**  \nAI Solutions can be published directly to your Zendesk Help Center, helping you turn solved support tickets into official documentation with just a few clicks.\n\n🙋‍♀️ **Built for human control**  \nNothing is auto-published. Admins stay fully in control of what becomes customer-facing knowledge.\n\n---\n\n# Who this app is for\n\nIdeal for Zendesk teams that:\n\n- Solve a high volume of repeat or technical questions  \n- Want a systematic way to build and maintain documentation  \n- Struggle to keep Help Center content accurate and up to date  \n- Prefer curated, admin-approved knowledge over auto-generated articles  \n- Want visibility into what their Knowledge Base is missing  \n\n---\n\n![Pricing](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/past-tickets/Pricing.jpg)\n\n---\n\n# 🧩 Explore the complete Macha AI app suite\n\nDiscover all our Zendesk apps here: [Macha AI App Suite](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n[![Macha AI App Suite](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg)](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n![Customer Logos](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg)\n\n**Got questions?**  \nJust write to us at [support@getmacha.com](mailto:support@getmacha.com)\n\nLearn more about us at [getmacha.com](https://www.getmacha.com)  \nBook a demo or onboarding session: [Book a Quick Slot](https://cal.com/macha-ai/macha-ai-demo-or-onboarding)\n\n---\n\n# 🔐 Data Security at Macha AI\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* **Minimal Data Storage:** We only save what's essential — AI-generated knowledge — while excluding customer details and raw ticket data.\n\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security.\n\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored.\n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy). Learn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf). Learn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement).","raw_installation_instructions":"# Just 3 Simple Steps to Go-Live\n\n1. Install the Past Tickets AI Knowledge Base app on your Zendesk\n\n2. Open the app dashboard from the left Zendesk sidebar and complete the onboarding flow\n\n3. Start ingesting solved tickets to generate AI Solutions\n\nThat's it — your Knowledge Base just got an AI boost.\n\nNeed help? Just [write to us](mailto:support@getmacha.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1209463.apps.zdusercontent.com/1209463/assets/1769595566-0c3d3c11dc5829ac5dec96e963dc21f3/logo-small.png","large_icon":"https://1209463.apps.zdusercontent.com/1209463/assets/1769595566-0c3d3c11dc5829ac5dec96e963dc21f3/logo.png","screenshots":["https://1209463.apps.zdusercontent.com/1209463/assets/1769595566-0c3d3c11dc5829ac5dec96e963dc21f3/screenshot-0.png","https://1209463.apps.zdusercontent.com/1209463/assets/1769595566-0c3d3c11dc5829ac5dec96e963dc21f3/screenshot-1.png","https://1209463.apps.zdusercontent.com/1209463/assets/1769595566-0c3d3c11dc5829ac5dec96e963dc21f3/screenshot-2.png"],"installation_count":3},{"id":1211599,"name":"Ticket Classification","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3492479,"app_id":1211599,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-03T12:23:55Z","updated_at":"2026-02-03T12:23:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5530,"entity_id":1211599,"app_id":1211599,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-03T12:23:56.000Z","updated_at":"2026-02-03T12:23:56.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-03T12:23:54Z","updated_at":"2026-02-27T04:05:53Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-02-27T04:05:53Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/ticket-classification-pricing"},"location_names":["nav_bar"],"last_update_time":"2026-02-03T12:23:54Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-ticket-classification?utm_medium=marketplace\u0026utm_source=ticket_classification","short_description":"Automatically categorize support tickets into intents and topics using AI","long_description":"\u003cp\u003eBring AI-powered ticket classification to your Zendesk support! \u003cstrong\u003eSwifteq Ticket Classification\u003c/strong\u003e automatically categorizes incoming tickets into your own custom intents and topics, adding tags and updating custom fields — all without manual effort.\u003c/p\u003e\n\n\u003cp\u003eDefine the categories that matter to your business, and watch as AI intelligently classifies every incoming ticket — saving your team hours of manual triage work.\u003c/p\u003e\n\n\u003ch2\u003eFeatures That Make Ticket Classification a Must-Have\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFully Customizable Intents \u0026amp; Topics\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDefine your own categories — from product issues and billing questions to refund requests and customer sentiment. You control what AI looks for.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomated Tagging\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAdd tags to tickets based on detected intents, enabling smarter routing and better reporting.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eCustom Field Updates\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatically populate dropdown or multi-select custom fields based on ticket classification results.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible Workflow Configuration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate multiple workflows with your own rules. Describe each intent in plain language and let AI understand what to look for — no rigid templates.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eZendesk Trigger Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrates with Zendesk triggers to classify tickets when created or updated.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-Time Processing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTickets are classified automatically as they arrive, ensuring your team always has categorized tickets ready to work on.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Classification+App+1.jpg\" alt=\"Screenshot of Ticket Classification\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSecure and Reliable\u003c/strong\u003e: Your data security is our priority. The app complies with all major security protocols to keep your information safe.\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e now to start your free 14-day trial. No credit card required.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our \u003cstrong\u003e\u003ca href=\"https://www.swifteq.com/zendesk-ticket-classification\"\u003eTicket Classification App\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Swifteq\u0026#39;s Ticket Classification?\u003c/h2\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eReduce Manual Triage Time\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStop spending hours manually categorizing tickets. Let AI classify them instantly so your team can focus on solving problems.\u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eFaster Ticket Routing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse AI-generated tags in Zendesk triggers to route tickets to the right teams or agents automatically.\u003c/p\u003e\n\n\u003cp\u003e😊 \u003cstrong\u003eDetect Customer Sentiment\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIdentify frustrated customers early and prioritize their tickets for faster resolution.\u003c/p\u003e\n\n\u003cp\u003e📊 \u003cstrong\u003eBetter Reporting \u0026amp; Analytics\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith consistent tagging and classification, gain accurate insights into ticket trends and contact reasons.\u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eEasy No-Code Setup\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eConfigure workflows with a simple interface — no technical skills required. Go live in minutes.\u003c/p\u003e\n\n\u003cp\u003e📈 \u003cstrong\u003eImprove Accuracy \u0026amp; Consistency\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEliminate human error in ticket categorization with AI that applies your rules consistently every time.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eTransparent Pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePricing starts at €99/month. Visit our \u003ca href=\"https://www.swifteq.com/ticket-classification-pricing\"\u003epricing page\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTicket Classification is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Ticket Classification processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps. Check out our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/43209740573969?utm_medium=marketplace\u0026utm_source=ticket_classification\"\u003ehelp center\u003c/a\u003e for more guidance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account, from the app or by signing up at \u003cstrong\u003e\u003ca href=\"https://www.swifteq.com/zendesk-ticket-classification?utm_medium=marketplace\u0026utm_source=mergedup\"\u003eswifteq.com/zendesk-ticket-classification\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=ticket_classification\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and configure your workflows to categorize into intents and topics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the auto-classification on your Zendesk account, and watch your support process transform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Bring AI-powered ticket classification to your Zendesk support! **Swifteq Ticket Classification** automatically categorizes incoming tickets into your own custom intents and topics, adding tags and updating custom fields — all without manual effort.\n\nDefine the categories that matter to your business, and watch as AI intelligently classifies every incoming ticket — saving your team hours of manual triage work.\n\n## Features That Make Ticket Classification a Must-Have\n\n✅ **Fully Customizable Intents \u0026 Topics**\n\nDefine your own categories — from product issues and billing questions to refund requests and customer sentiment. You control what AI looks for.\n\n✅ **Automated Tagging**\n\nAdd tags to tickets based on detected intents, enabling smarter routing and better reporting.\n\n✅ **Custom Field Updates**\n\nAutomatically populate dropdown or multi-select custom fields based on ticket classification results.\n\n✅ **Flexible Workflow Configuration**\n\nCreate multiple workflows with your own rules. Describe each intent in plain language and let AI understand what to look for — no rigid templates.\n\n✅ **Zendesk Trigger Integration**\n\nSeamlessly integrates with Zendesk triggers to classify tickets when created or updated.\n\n✅ **Real-Time Processing**\n\nTickets are classified automatically as they arrive, ensuring your team always has categorized tickets ready to work on.\n\n![Screenshot of Ticket Classification](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Ticket+Classification+App+1.jpg)\n\n✅ **Secure and Reliable**: Your data security is our priority. The app complies with all major security protocols to keep your information safe.\n\nClick **Install** now to start your free 14-day trial. No credit card required.\n\nLearn more about our **[Ticket Classification App](https://www.swifteq.com/zendesk-ticket-classification)**.\n\n\n## Why Choose Swifteq's Ticket Classification?\n\n🎯 **Reduce Manual Triage Time**\n\nStop spending hours manually categorizing tickets. Let AI classify them instantly so your team can focus on solving problems.\n\n⏱️ **Faster Ticket Routing**\n\nUse AI-generated tags in Zendesk triggers to route tickets to the right teams or agents automatically.\n\n😊 **Detect Customer Sentiment**\n\nIdentify frustrated customers early and prioritize their tickets for faster resolution.\n\n📊 **Better Reporting \u0026 Analytics**\n\nWith consistent tagging and classification, gain accurate insights into ticket trends and contact reasons.\n\n🛠️ **Easy No-Code Setup**\n\nConfigure workflows with a simple interface — no technical skills required. Go live in minutes.\n\n📈 **Improve Accuracy \u0026 Consistency**\n\nEliminate human error in ticket categorization with AI that applies your rules consistently every time.\n\n💰 **Transparent Pricing**\n\nPricing starts at €99/month. Visit our [pricing page](https://www.swifteq.com/ticket-classification-pricing) for details.\n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n**About the Developer:**\n\nTicket Classification is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\n\n**Data Privacy:** Ticket Classification processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps","raw_installation_instructions":"Get started in few easy steps. Check out our [help center](https://support.swifteq.com/hc/en-us/categories/43209740573969?utm_medium=marketplace\u0026utm_source=ticket_classification) for more guidance.\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu\n\n1. Create a new Swifteq account, from the app or by signing up at **[swifteq.com/zendesk-ticket-classification](https://www.swifteq.com/zendesk-ticket-classification?utm_medium=marketplace\u0026utm_source=mergedup)**\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=ticket_classification)\n\n1. Create and configure your workflows to categorize into intents and topics.\n\n1. Enable the auto-classification on your Zendesk account, and watch your support process transform.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1211599.apps.zdusercontent.com/1211599/assets/1770121292-32275956fff76b94f57f32cf28d9d78d/logo-small.png","large_icon":"https://1211599.apps.zdusercontent.com/1211599/assets/1770121292-32275956fff76b94f57f32cf28d9d78d/logo.png","screenshots":["https://1211599.apps.zdusercontent.com/1211599/assets/1770121292-32275956fff76b94f57f32cf28d9d78d/screenshot-0.png","https://1211599.apps.zdusercontent.com/1211599/assets/1770121292-32275956fff76b94f57f32cf28d9d78d/screenshot-1.png","https://1211599.apps.zdusercontent.com/1211599/assets/1770121292-32275956fff76b94f57f32cf28d9d78d/screenshot-2.png"],"installation_count":8},{"id":1211735,"name":"Redirect Rules Manager","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3493155,"app_id":1211735,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-03T17:42:34Z","updated_at":"2026-02-03T17:42:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5534,"entity_id":1211735,"app_id":1211735,"amount":999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SwnbdF4QKLRIB8xM00e5QmZ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1BspzgF4QKLRIB8x","cost_id":1609,"cost_type":"CostStripe","active":true,"created_at":"2026-02-03T17:42:36.000Z","updated_at":"2026-02-03T17:42:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":60}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-02-03T17:42:34Z","updated_at":"2026-03-09T20:23:57Z","terms_conditions_url":"https://www.lotusthemes.com/pages/terms-of-use-apps","app_organization":{"id":917,"name":"Lotus Themes, Zendesk partner","email":"hello@lotusthemes.com","website":"https://www.lotusthemes.com/pages/zendesk-implementation?utm_source=zendesk\u0026utm_medium=partner-list\u0026utm_campaign=partner-marketplace","country_code":"US","stripe_account_id":"acct_1BspzgF4QKLRIB8x","state":"published"},"locations":[2],"date_published":"2026-03-09T20:23:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-03-09T20:23:28Z","owner_id":269519,"author_name":"Lotus Themes","author_email":"hello@lotusthemes.com","author_url":"https://lotusthemes.com","short_description":"Manage redirect rules for your Zendesk Help Center","long_description":"\u003cp\u003eRedirect Rules Manager helps you create and manage URL redirects for your Zendesk Help Center. When articles are deleted or archived, you can set up redirects to guide visitors to the correct content and maintain SEO value.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEasy Redirect Management\u003c/strong\u003e: Create, edit, and delete redirect rules through an intuitive interface\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-Brand Support\u003c/strong\u003e: Manage redirect rules across all your Zendesk brands\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch \u0026amp; Filter\u003c/strong\u003e: Quickly find redirect rules by searching for paths\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible Redirects\u003c/strong\u003e: Support for multiple HTTP redirect status codes (301, 302, 303, 307, 308)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Validation\u003c/strong\u003e: Ensures redirect paths and destinations are properly formatted\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePagination\u003c/strong\u003e: Efficiently browse through large sets of redirect rules\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eAccess the Redirect Rules Manager from your Zendesk navigation bar\u003c/li\u003e\n\u003cli\u003eSelect the brand you want to manage redirect rules for\u003c/li\u003e\n\u003cli\u003eView existing redirect rules in a searchable table\u003c/li\u003e\n\u003cli\u003eCreate new rules for deleted or archived Help Center content\u003c/li\u003e\n\u003cli\u003eEdit or delete existing rules as your content structure changes\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eUse Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContent Migration\u003c/strong\u003e: Redirect old article URLs when migrating content to Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSEO Preservation\u003c/strong\u003e: Maintain search engine rankings with proper 301 redirects\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContent Reorganization\u003c/strong\u003e: Update URLs when restructuring your Help Center\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVanity URLs\u003c/strong\u003e: Create short, memorable URLs that redirect to long article paths\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeleted Content\u003c/strong\u003e: Prevent 404 errors by redirecting to replacement articles\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Privacy\u003c/h2\u003e\n\n\u003cp\u003eOAuth tokens are stored securely in a backend database. The app only accesses Zendesk\u0026#39;s Guide API to manage redirect rules. No redirect rule data is stored outside of Zendesk. All data remains within your Zendesk instance.\u003c/p\u003e\n\n\u003ch2\u003eImportant Notes\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eRedirect rules only work for URLs that return a 404 (Not Found) response\u003c/li\u003e\n\u003cli\u003eArticles must be archived or deleted before their redirect rules take effect\u003c/li\u003e\n\u003cli\u003eMaximum of 50,000 redirect rules per brand\u003c/li\u003e\n\u003cli\u003eRedirect paths must start with \u003ccode\u003e/\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor help or questions, please create an issue on the project repository or contact the developer.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003ch3\u003eInstall the App\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button above to add the app to your Zendesk Support interface.\u003c/li\u003e\n\u003cli\u003eOnce installed, the app will appear in your Agent Workspace.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eThat\u0026#39;s it!\u003c/h2\u003e\n\n\u003cp\u003eOnce authorized, you can start managing redirect rules for your Help Center:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all redirect rules for each brand\u003c/li\u003e\n\u003cli\u003eCreate new redirect rules for deleted or archived content\u003c/li\u003e\n\u003cli\u003eEdit existing redirect rules\u003c/li\u003e\n\u003cli\u003eDelete rules that are no longer needed\u003c/li\u003e\n\u003cli\u003eSearch and filter rules by path\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Redirect Rules Manager helps you create and manage URL redirects for your Zendesk Help Center. When articles are deleted or archived, you can set up redirects to guide visitors to the correct content and maintain SEO value.\n\n## Key Features\n\n- **Easy Redirect Management**: Create, edit, and delete redirect rules through an intuitive interface\n- **Multi-Brand Support**: Manage redirect rules across all your Zendesk brands\n- **Search \u0026 Filter**: Quickly find redirect rules by searching for paths\n- **Flexible Redirects**: Support for multiple HTTP redirect status codes (301, 302, 303, 307, 308)\n- **Real-time Validation**: Ensures redirect paths and destinations are properly formatted\n- **Pagination**: Efficiently browse through large sets of redirect rules\n\n## How it works\n\n1. Access the Redirect Rules Manager from your Zendesk navigation bar\n2. Select the brand you want to manage redirect rules for\n3. View existing redirect rules in a searchable table\n4. Create new rules for deleted or archived Help Center content\n5. Edit or delete existing rules as your content structure changes\n\n## Use Cases\n\n- **Content Migration**: Redirect old article URLs when migrating content to Zendesk\n- **SEO Preservation**: Maintain search engine rankings with proper 301 redirects\n- **Content Reorganization**: Update URLs when restructuring your Help Center\n- **Vanity URLs**: Create short, memorable URLs that redirect to long article paths\n- **Deleted Content**: Prevent 404 errors by redirecting to replacement articles\n\n## Data Privacy\n\nOAuth tokens are stored securely in a backend database. The app only accesses Zendesk's Guide API to manage redirect rules. No redirect rule data is stored outside of Zendesk. All data remains within your Zendesk instance.\n\n## Important Notes\n\n- Redirect rules only work for URLs that return a 404 (Not Found) response\n- Articles must be archived or deleted before their redirect rules take effect\n- Maximum of 50,000 redirect rules per brand\n- Redirect paths must start with `/`\n\n## Support\n\nFor help or questions, please create an issue on the project repository or contact the developer.","raw_installation_instructions":"## Installation Steps\n\n### Install the App\n\n1. Click the **Install** button above to add the app to your Zendesk Support interface.\n2. Once installed, the app will appear in your Agent Workspace.\n\n## That's it!\n\nOnce authorized, you can start managing redirect rules for your Help Center:\n\n- View all redirect rules for each brand\n- Create new redirect rules for deleted or archived content\n- Edit existing redirect rules\n- Delete rules that are no longer needed\n- Search and filter rules by path","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1211735.apps.zdusercontent.com/1211735/assets/1773071089-c8b98411da5e647ae79c97222931ff2d/logo-small.png","large_icon":"https://1211735.apps.zdusercontent.com/1211735/assets/1773071089-c8b98411da5e647ae79c97222931ff2d/logo.png","screenshots":["https://1211735.apps.zdusercontent.com/1211735/assets/1773071089-c8b98411da5e647ae79c97222931ff2d/screenshot-0.png","https://1211735.apps.zdusercontent.com/1211735/assets/1773071089-c8b98411da5e647ae79c97222931ff2d/screenshot-1.png","https://1211735.apps.zdusercontent.com/1211735/assets/1773071089-c8b98411da5e647ae79c97222931ff2d/screenshot-2.png"],"installation_count":5},{"id":1211888,"name":"Sustentação Ops","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3493709,"app_id":1211888,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-04T02:28:45Z","updated_at":"2026-02-04T02:28:45Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5536,"entity_id":1211888,"app_id":1211888,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-04T02:28:46.000Z","updated_at":"2026-02-04T02:28:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"pt-BR","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-04T02:28:44Z","updated_at":"2026-03-27T03:57:41Z","terms_conditions_url":null,"app_organization":{"id":5792,"name":"ATVEZA Technology","email":"athos@atveza.com","website":"https://atveza.com","country_code":"BR","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2026-03-27T03:57:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://atveza.com/"},"location_names":["top_bar","background"],"last_update_time":"2026-03-25T14:31:34Z","owner_id":269519,"author_name":"Sustentação Ops","author_email":"suporte@atveza.com","author_url":"https://atveza.com","short_description":"On-demand Zendesk experts and robust diagnostics for continuous improvement.","long_description":"\u003cp\u003e\u003cstrong\u003eATVEZA Technology\u003c/strong\u003e offers innovative solutions to help support teams work smarter and deliver better customer experiences.\u003c/p\u003e\n\n\u003cp\u003eOps Support is the ideal partner for customer service managers seeking continuous Zendesk evolution without restrictive contracts.\u003c/p\u003e\n\n\u003cp\u003eFlag it, and we help. Simple as that.\u003c/p\u003e\n\n\u003cp\u003eWe provide Zendesk experts ready to guide, support, and implement improvements on demand. No bureaucracy, no hourly packages that expire.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e✨ Highlight: Ops Diagnostic Tool\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app includes a powerful audit tool that analyzes your instance in seconds:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIdentify license idleness and save resources.\u003c/li\u003e\n\u003cli\u003eFind bottlenecks and operational inefficiencies.\u003c/li\u003e\n\u003cli\u003eImprove your account\u0026#39;s governance and security.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTake full control of your service health and have a team of experts just a click away.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAll data processing is performed securely. We use Zendesk\u0026#39;s native APIs and a secure middleware that proxies requests without storing or logging your customer or ticket data. Your data is not misused or exposed to unauthorized access. For more details, please review our \u003ca href=\"https://atveza.com/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to set up Ops Support:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button located in the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the installation screen, review the app details and click \u003cstrong\u003eInstall\u003c/strong\u003e again to confirm.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, refresh your Zendesk browser tab.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will see the new Ops Support monitor icon in the top right Navigation Bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the icon to open the Ops Support dashboard and navigate to the \u003cstrong\u003eDiagnostics\u003c/strong\u003e tab to run your first health check.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**ATVEZA Technology** offers innovative solutions to help support teams work smarter and deliver better customer experiences.\n\nOps Support is the ideal partner for customer service managers seeking continuous Zendesk evolution without restrictive contracts.\n\nFlag it, and we help. Simple as that.\n\nWe provide Zendesk experts ready to guide, support, and implement improvements on demand. No bureaucracy, no hourly packages that expire.\n\n**✨ Highlight: Ops Diagnostic Tool**\n\nThe app includes a powerful audit tool that analyzes your instance in seconds:\n\n* Identify license idleness and save resources.\n* Find bottlenecks and operational inefficiencies.\n* Improve your account's governance and security.\n\nTake full control of your service health and have a team of experts just a click away.\n\n**Data Privacy \u0026 Security**\n\nAll data processing is performed securely. We use Zendesk's native APIs and a secure middleware that proxies requests without storing or logging your customer or ticket data. Your data is not misused or exposed to unauthorized access. For more details, please review our [Privacy Policy](https://atveza.com/privacy).","raw_installation_instructions":"Follow these steps to set up Ops Support:\n\n1. Click the **Install** button located in the Zendesk Marketplace.\n\n2. In the installation screen, review the app details and click **Install** again to confirm.\n\n3. Once installed, refresh your Zendesk browser tab.\n\n4. You will see the new Ops Support monitor icon in the top right Navigation Bar.\n\n5. Click the icon to open the Ops Support dashboard and navigate to the **Diagnostics** tab to run your first health check.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1211888.apps.zdusercontent.com/1211888/assets/1773158031-b2b4922a363b267a4b2020a0e11cfdc1/logo-small.png","large_icon":"https://1211888.apps.zdusercontent.com/1211888/assets/1773158031-b2b4922a363b267a4b2020a0e11cfdc1/logo.png","screenshots":["https://1211888.apps.zdusercontent.com/1211888/assets/1773158031-b2b4922a363b267a4b2020a0e11cfdc1/screenshot-0.png","https://1211888.apps.zdusercontent.com/1211888/assets/1773158031-b2b4922a363b267a4b2020a0e11cfdc1/screenshot-1.png","https://1211888.apps.zdusercontent.com/1211888/assets/1773158031-b2b4922a363b267a4b2020a0e11cfdc1/screenshot-2.png"],"installation_count":6},{"id":1212071,"name":"Graphio.ai","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-04T12:29:24Z","updated_at":"2026-04-08T15:46:50Z","terms_conditions_url":null,"app_organization":{"id":7323,"name":"Graphio.ai","email":"support@graphio.ai","website":"https://graphio.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-07T18:24:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-04-08T15:46:46Z","owner_id":269519,"author_name":"Graphio.ai","author_email":"support@graphio.ai","author_url":"https://graphio.ai","short_description":"Graphio.ai is a metadata-only analytics platform that predicts broken handoffs and cross-team misalignment before they cost you revenue.","long_description":"\u003cp\u003eGraphio stops revenue loss before it happens by detecting broken handoffs between teams.  \u003c/p\u003e\n\n\u003cp\u003eWe analyze API-enabled metadata from your existing systems to automatically identify when Sales, CS, Legal, Finance, Product, and Operations are misaligned before deals stall, renewals fail, or contracts slip.  \u003c/p\u003e\n\n\u003cp\u003eTechnically, It’s a Context-Change Graph AI that learns your company\u0026#39;s blueprint for success. It tracks live performance against that map to predict, alert, and repair dangerous deviations the moment they happen.  \u003c/p\u003e\n\n\u003cp\u003eZero integrations. Zero workflow disruption. Privacy by design: we don\u0026#39;t analyze your content - only metadata. Launch in under 48 hours. \u003c/p\u003e\n\n\u003ch3\u003eWhy Graphio?\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCross-team focus - Track handoffs where 30% of revenue leaks (not single departments). However, Graphio tracks role-level deviations as well.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLive Workflows - Self-updating process maps (not static dashboards).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMetadata-only - Graphio doesn’t process content. Best data security standards (SOC 2 Type 2, HIPAA compliant).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e2-day launch - No lengthy implementation or manual documentation.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePredictive alerts - Warn before problems impact revenue (not just retrospective reporting).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor information on how Graphio.ai handles and protects your data, please visit our \u003ca href=\"https://app.drata.com/trust/b0974a8b-03d9-497f-9c65-cc9263e89f0b\"\u003eTrust Center\u003c/a\u003e. See our \u003ca href=\"https://graphio.ai/terms/\"\u003eTerms of Service\u003c/a\u003e for usage policies.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003ca href=\"https://graphio.ai\"\u003eRequest a demo\u003c/a\u003e to see how Graphio.ai helps business and operations leaders create clear step-by-step processes and track how work is actually done, so they can spot mistakes, missed handoffs, and misalignment before it affects revenue.\u003c/p\u003e\n","raw_long_description":"Graphio stops revenue loss before it happens by detecting broken handoffs between teams.  \n\nWe analyze API-enabled metadata from your existing systems to automatically identify when Sales, CS, Legal, Finance, Product, and Operations are misaligned before deals stall, renewals fail, or contracts slip.  \n\nTechnically, It’s a Context-Change Graph AI that learns your company's blueprint for success. It tracks live performance against that map to predict, alert, and repair dangerous deviations the moment they happen.  \n\nZero integrations. Zero workflow disruption. Privacy by design: we don't analyze your content - only metadata. Launch in under 48 hours. \n\n### Why Graphio?  \n1. Cross-team focus - Track handoffs where 30% of revenue leaks (not single departments). However, Graphio tracks role-level deviations as well.  \n2. Live Workflows - Self-updating process maps (not static dashboards).  \n3. Metadata-only - Graphio doesn’t process content. Best data security standards (SOC 2 Type 2, HIPAA compliant).  \n4. 2-day launch - No lengthy implementation or manual documentation.  \n5. Predictive alerts - Warn before problems impact revenue (not just retrospective reporting).\n\nFor information on how Graphio.ai handles and protects your data, please visit our [Trust Center](https://app.drata.com/trust/b0974a8b-03d9-497f-9c65-cc9263e89f0b). See our [Terms of Service](https://graphio.ai/terms/) for usage policies.","raw_installation_instructions":"[Request a demo](https://graphio.ai) to see how Graphio.ai helps business and operations leaders create clear step-by-step processes and track how work is actually done, so they can spot mistakes, missed handoffs, and misalignment before it affects revenue.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1212071.apps.zdusercontent.com/1212071/assets/1775062275-9fc682b4939aa32690f1582de7328551/logo-small.png","large_icon":"https://1212071.apps.zdusercontent.com/1212071/assets/1775062275-9fc682b4939aa32690f1582de7328551/logo.png","screenshots":["https://1212071.apps.zdusercontent.com/1212071/assets/1775062275-9fc682b4939aa32690f1582de7328551/screenshot-0.png","https://1212071.apps.zdusercontent.com/1212071/assets/1775062275-9fc682b4939aa32690f1582de7328551/screenshot-1.png","https://1212071.apps.zdusercontent.com/1212071/assets/1775062275-9fc682b4939aa32690f1582de7328551/screenshot-2.png"],"installation_count":0},{"id":1213951,"name":"ChatGPT AI Writer by Macha","state":"published","version":"3.0.0","framework_version":"2.0","parameters":[{"id":3501506,"app_id":1213951,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-10T08:55:56Z","updated_at":"2026-02-10T08:55:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5549,"entity_id":1213951,"app_id":1213951,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-10T08:55:57.000Z","updated_at":"2026-02-10T08:55:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-ZLMP6LYG4C","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-10T08:55:55Z","updated_at":"2026-05-21T20:50:05Z","terms_conditions_url":null,"app_organization":{"id":6141,"name":"Macha AI","email":"support@getmacha.com","website":"https://getmacha.com","country_code":"IN","stripe_account_id":null,"state":"published"},"locations":[10,2],"date_published":"2026-03-10T15:56:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getmacha.com/pricing"},"location_names":["ticket_editor","nav_bar"],"last_update_time":"2026-05-21T20:49:54Z","owner_id":269519,"author_name":"Macha AI","author_email":"support@getmacha.com","author_url":"https://www.getmacha.com/apps/ai-writer-zendesk?utm_source=https://www.zendesk.com/marketplace\u0026utm_medium=zdmarketplace\u0026utm_content=app_details\u0026utm_campaign=zd_marketplace","short_description":"AI writer for agents — Create amazing replies, Best-in-class translations","long_description":"\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/top-banner-ai-copilot.jpg\" alt=\"Macha Zendesk AI\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eCreate faster \u0026amp; better replies in 80+ languages\u003c/h1\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eWhy agents love Macha AI\u003c/h1\u003e\n\n\u003cp\u003e✍🏻 \u003cstrong\u003eFast, Reliable Replies:\u003c/strong\u003e Create complete replies with just a few words\u003cbr\u003e\u003cbr\u003e\n🗣️ \u003cstrong\u003eDictate Mode (Talk to Type):\u003c/strong\u003e Speak your response and let AI turn it into a polished reply\u003cbr\u003e\u003cbr\u003e\n🌍 \u003cstrong\u003eBest-in-Class Translations:\u003c/strong\u003e Reply, understand or summarise in any language\u003cbr\u003e\u003cbr\u003e\n🦸‍♀️ \u003cstrong\u003eAgent Style + Brand Tone:\u003c/strong\u003e Consistent replies in the style of your brand and agent\u003cbr\u003e\u003cbr\u003e\n🧠 \u003cstrong\u003eTicket Summaries:\u003c/strong\u003e Get key highlights and suggested next steps\u003cbr\u003e\u003cbr\u003e\n🔗 \u003cstrong\u003eKnowledge Sources:\u003c/strong\u003e Connect sources like Shopify, Notion and more\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e✨ Create responses with a few words\u003c/h1\u003e\n\n\u003cp\u003eJust give the highlights of your response, and the AI will create a complete response for you. Never waste time writing a reply again!\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/1.+generate-copilot.gif\" alt=\"Simple Instructions\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🗣️🎙️ Dictate instructions with your voice\u003c/h1\u003e\n\n\u003cp\u003eUse dictate mode to \u0026#39;speak\u0026#39; your instructions instead of type. Then let Macha AI convert your instruction into a clear, customer-ready reply.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/Copilot-dictate-voice.jpg\" alt=\"Dictate Mode\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🌐 Translations in 80+ languages\u003c/h1\u003e\n\n\u003cp\u003eBest-in-class translation features that help you understand and communicate in any language.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/2.+translations-copilot.gif\" alt=\"Translations\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🦸‍♀️ Brand tone and agent style\u003c/h1\u003e\n\n\u003cp\u003eAI adopts the agent\u0026#39;s writing style and brand persona, creating consistent replies.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e📚 Use help center for answers\u003c/h1\u003e\n\n\u003cp\u003eTell the AI which article, macro or knowledge source to use while creating replies.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🧾 Summary and analysis\u003c/h1\u003e\n\n\u003cp\u003eTicket summary, highlights and suggested next steps to help you close tickets faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/summary.jpg\" alt=\"Summary\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/Pricing.jpg\" alt=\"Pricing\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003e🧩 Explore the complete Macha AI app suite\u003c/h1\u003e\n\n\u003cp\u003eDiscover all our Zendesk apps here: \u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003eMacha AI App Suite\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/6141/macha-ai/\"\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg\" alt=\"Macha App Suite\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg\" alt=\"Logos\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGot questions?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nLearn more about us at \u003ca href=\"https://www.getmacha.com\"\u003egetmacha.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eBook a demo or onboarding session: \u003ca href=\"https://cal.com/macha-ai/macha-ai-demo-or-onboarding\"\u003eBook a Quick Slot\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch1\u003eData Security at Macha AI\u003c/h1\u003e\n\n\u003cp\u003eWe prioritize data security to ensure your information remains safe. Here\u0026#39;s how we protect it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMinimal Data Storage:\u003c/strong\u003e We only save what\u0026#39;s essential—AI-generated content—while excluding customer details and tickets.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStrict Data Encryption:\u003c/strong\u003e All stored data, including knowledge base information, is fully encrypted for maximum security.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePII Redaction:\u003c/strong\u003e Any personally identifiable information (PII) is automatically redacted before data is stored.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://www.getmacha.com/policies/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e. Learn about our \u003ca href=\"https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf\"\u003eSecurity\u003c/a\u003e. Learn how we \u003ca href=\"https://www.getmacha.com/policies/data-processing-agreement\"\u003eProtect and Process Data\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eJust 3 Simple Steps to Go-Live\u003c/h1\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the Macha AI app on your Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any support ticket and click on the \u0026#39;Ai\u0026#39; icon in the editor\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThen click on \u0026#39;Connect account\u0026#39; and complete the Zendesk connection\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDone, the Macha widget is now active on your Zendesk instance.\u003c/p\u003e\n\n\u003ch1\u003eStart Using Instantly\u003c/h1\u003e\n\n\u003cp\u003eYou can start using Macha AI as soon as you install and connect it. The whole process of installing the app, connecting it and starting using it takes less than two minutes.\u003c/p\u003e\n\n\u003cp\u003eNeed support? Just \u003ca href=\"mailto:support@getmacha.com\"\u003ewrite to us\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Macha Zendesk AI](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/top-banner-ai-copilot.jpg)\n\n# Create faster \u0026 better replies in 80+ languages\n\n---\n\n# Why agents love Macha AI\n\n✍🏻 **Fast, Reliable Replies:** Create complete replies with just a few words  \n🗣️ **Dictate Mode (Talk to Type):** Speak your response and let AI turn it into a polished reply  \n🌍 **Best-in-Class Translations:** Reply, understand or summarise in any language  \n🦸‍♀️ **Agent Style + Brand Tone:** Consistent replies in the style of your brand and agent  \n🧠 **Ticket Summaries:** Get key highlights and suggested next steps  \n🔗 **Knowledge Sources:** Connect sources like Shopify, Notion and more\n\n---\n\n# ✨ Create responses with a few words\n\nJust give the highlights of your response, and the AI will create a complete response for you. Never waste time writing a reply again!\n\n![Simple Instructions](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/1.+generate-copilot.gif)\n\n---\n\n# 🗣️🎙️ Dictate instructions with your voice\n\nUse dictate mode to 'speak' your instructions instead of type. Then let Macha AI convert your instruction into a clear, customer-ready reply.\n\n![Dictate Mode](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/Copilot-dictate-voice.jpg)\n\n---\n\n# 🌐 Translations in 80+ languages\n\nBest-in-class translation features that help you understand and communicate in any language.\n\n![Translations](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/2.+translations-copilot.gif)\n\n---\n\n# 🦸‍♀️ Brand tone and agent style\n\nAI adopts the agent's writing style and brand persona, creating consistent replies.\n\n---\n\n# 📚 Use help center for answers\n\nTell the AI which article, macro or knowledge source to use while creating replies.\n\n---\n\n# 🧾 Summary and analysis\n\nTicket summary, highlights and suggested next steps to help you close tickets faster.\n\n![Summary](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/summary.jpg)\n\n![Pricing](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/copilot/Pricing.jpg)\n\n---\n\n# 🧩 Explore the complete Macha AI app suite\n\nDiscover all our Zendesk apps here: [Macha AI App Suite](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n[![Macha App Suite](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/app-suite.jpg)](https://www.zendesk.com/marketplace/partners/6141/macha-ai/)\n\n![Logos](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/marketplace/logos.jpg)\n\n**Got questions?**  \nLearn more about us at [getmacha.com](https://www.getmacha.com)\n\nBook a demo or onboarding session: [Book a Quick Slot](https://cal.com/macha-ai/macha-ai-demo-or-onboarding)\n\n---\n\n# Data Security at Macha AI\n\nWe prioritize data security to ensure your information remains safe. Here's how we protect it:\n\n* **Minimal Data Storage:** We only save what's essential—AI-generated content—while excluding customer details and tickets.\n\n* **Strict Data Encryption:** All stored data, including knowledge base information, is fully encrypted for maximum security.\n\n* **PII Redaction:** Any personally identifiable information (PII) is automatically redacted before data is stored.\n\nView our [Privacy Policy](https://www.getmacha.com/policies/privacy-policy). Learn about our [Security](https://macha.s3.us-east-2.amazonaws.com/assets/zendesk/security.pdf). Learn how we [Protect and Process Data](https://www.getmacha.com/policies/data-processing-agreement).","raw_installation_instructions":"# Just 3 Simple Steps to Go-Live\n\n1. Install the Macha AI app on your Zendesk\n\n2. Open any support ticket and click on the 'Ai' icon in the editor\n\n3. Then click on 'Connect account' and complete the Zendesk connection\n\nDone, the Macha widget is now active on your Zendesk instance.\n\n# Start Using Instantly\n\nYou can start using Macha AI as soon as you install and connect it. The whole process of installing the app, connecting it and starting using it takes less than two minutes.\n\nNeed support? Just [write to us](mailto:support@getmacha.com)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1213951.apps.zdusercontent.com/1213951/assets/1779168066-55397a5111d7dc43a846a47cdecb3250/logo-small.png","large_icon":"https://1213951.apps.zdusercontent.com/1213951/assets/1779168066-55397a5111d7dc43a846a47cdecb3250/logo.png","screenshots":["https://1213951.apps.zdusercontent.com/1213951/assets/1779168066-55397a5111d7dc43a846a47cdecb3250/screenshot-0.png","https://1213951.apps.zdusercontent.com/1213951/assets/1779168066-55397a5111d7dc43a846a47cdecb3250/screenshot-1.png","https://1213951.apps.zdusercontent.com/1213951/assets/1779168066-55397a5111d7dc43a846a47cdecb3250/screenshot-2.png"],"installation_count":50},{"id":1215451,"name":"smao","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-13T18:04:03Z","updated_at":"2026-06-11T20:37:56Z","terms_conditions_url":null,"app_organization":{"id":7365,"name":"smao","email":"jonathan@smao.ai","website":"https://smao.ai/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-06-11T20:37:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://smao.ai/pricing"},"location_names":[],"last_update_time":"2026-04-30T20:45:37Z","owner_id":269519,"author_name":"smao","author_email":"support@smao.ai","author_url":"https://smao.ai/","short_description":"Connect Zendesk to smao to create tickets.","long_description":"\u003ch3\u003eAbout smao\u003c/h3\u003e\n\n\u003cp\u003esmao is an AI-powered phone assistant that handles incoming calls and lets you define automated workflows based on call events. smao turns every call into a structured, actionable process. Beyond telephony, smao offers a knowledge base, contact management, calendar integration, post-call analytics, and a growing set of third-party integrations.  \u003c/p\u003e\n\n\u003ch3\u003eZendesk Integration\u003c/h3\u003e\n\n\u003cp\u003eThe smao-Zendesk integration allows you to create Zendesk tickets directly from within smao workflows. When a caller triggers a defined workflow - for example, requesting support - smao can automatically create a fully populated ticket in Zendesk, including ticket type, priority, tags, and the associated contact.  \u003c/p\u003e\n\n\u003cp\u003eKey capabilities:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically create Zendesk tickets from call-triggered workflows\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePopulate tickets with fields, tags, and caller data\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptionally sync contacts between smao and Zendesk\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses the Zendesk API on behalf of the authorizing user. The following data is accessed and, where noted, stored by smao:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket fields and tags\u003c/strong\u003e - loaded and cached to enable workflow configuration\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContacts (users)\u003c/strong\u003e - read and written when contact sync is enabled, stored in smao to match callers to Zendesk contacts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOAuth credentials\u003c/strong\u003e - stored securely to maintain the authorized connection\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTickets are created via the API but not stored in smao. All data is processed within the EU. No data is sold. \u003c/p\u003e\n\n\u003cp\u003eFor full details, see our \u003ca href=\"https://smao.ai/legal/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSign in to smao, open Integrations, select Zendesk, enter your Zendesk subdomain, and complete the OAuth authorization.\u003c/p\u003e\n","raw_long_description":"### About smao  \n\nsmao is an AI-powered phone assistant that handles incoming calls and lets you define automated workflows based on call events. smao turns every call into a structured, actionable process. Beyond telephony, smao offers a knowledge base, contact management, calendar integration, post-call analytics, and a growing set of third-party integrations.  \n\n### Zendesk Integration  \n\nThe smao-Zendesk integration allows you to create Zendesk tickets directly from within smao workflows. When a caller triggers a defined workflow - for example, requesting support - smao can automatically create a fully populated ticket in Zendesk, including ticket type, priority, tags, and the associated contact.  \n\nKey capabilities:  \n\n* Automatically create Zendesk tickets from call-triggered workflows  \n* Populate tickets with fields, tags, and caller data  \n* Optionally sync contacts between smao and Zendesk  \n\n### Data \u0026 Privacy  \n\nThis integration accesses the Zendesk API on behalf of the authorizing user. The following data is accessed and, where noted, stored by smao:  \n\n* **Ticket fields and tags** - loaded and cached to enable workflow configuration  \n* **Contacts (users)** - read and written when contact sync is enabled, stored in smao to match callers to Zendesk contacts  \n* **OAuth credentials** - stored securely to maintain the authorized connection  \n\nTickets are created via the API but not stored in smao. All data is processed within the EU. No data is sold. \n\nFor full details, see our [Privacy Policy](https://smao.ai/legal/privacy-policy).","raw_installation_instructions":"Sign in to smao, open Integrations, select Zendesk, enter your Zendesk subdomain, and complete the OAuth authorization.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1215451.apps.zdusercontent.com/1215451/assets/1775569485-81f3ceef6ef6e3f3a2c81eb7e2d6d742/logo-small.png","large_icon":"https://1215451.apps.zdusercontent.com/1215451/assets/1775569485-81f3ceef6ef6e3f3a2c81eb7e2d6d742/logo.png","screenshots":["https://1215451.apps.zdusercontent.com/1215451/assets/1775569485-81f3ceef6ef6e3f3a2c81eb7e2d6d742/screenshot-1.png","https://1215451.apps.zdusercontent.com/1215451/assets/1775569485-81f3ceef6ef6e3f3a2c81eb7e2d6d742/screenshot-2.png"],"installation_count":0},{"id":1216726,"name":"PilotFlow Lite","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":3510590,"app_id":1216726,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-18T04:39:37Z","updated_at":"2026-02-18T04:39:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5564,"entity_id":1216726,"app_id":1216726,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-18T04:39:39.000Z","updated_at":"2026-02-18T04:39:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-18T04:39:37Z","updated_at":"2026-05-04T19:45:09Z","terms_conditions_url":null,"app_organization":{"id":7459,"name":"Fiesta Apps Atudio","email":"fiestaappsstudio@gmail.com","website":null,"country_code":"PE","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2026-04-08T19:57:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-05-04T19:45:00Z","owner_id":269519,"author_name":"Fiesta Apps Studio","author_email":"fiestaappsstudio@gmail.com","author_url":"https://x.com/FiestaAppsDev","short_description":"Automate ticket assignee, tagging and followers using advanced conditional rules.","long_description":"\u003cp\u003ePilotFlow Lite is a lightweight automation app designed to extend Zendesk\u0026#39;s native capabilities with more flexible and practical rule-based workflows.\u003c/p\u003e\n\n\u003cp\u003eWith PilotFlow Lite, Zendesk admins can automatically assign tickets, apply tags, and add followers based on conditions that are not supported by default triggers. This includes rules based on requester email domains, number of open tickets per requester, ticket activity patterns, and more.\u003c/p\u003e\n\n\u003cp\u003eThe app evaluates rules when a ticket is opened, allowing teams to react immediately and maintain consistent handling without relying on complex trigger setups.\u003c/p\u003e\n\n\u003cp\u003ePilotFlow Lite is ideal for teams that need more control over ticket routing and classification, without adding operational complexity.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAbout FlowPilot\u003c/p\u003e\n\n\u003cp\u003eFlowPilot builds simple and practical tools that enhance support workflows without requiring heavy configuration or technical overhead. Our focus is to help support teams operate with more clarity, consistency, and control using lightweight automation.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eData Handling \u0026amp; Privacy\u003c/p\u003e\n\n\u003cp\u003ePilotFlow Lite processes limited customer data in order to evaluate automation rules. This may include requester email addresses and ticket metadata such as tags, status, and activity.\u003c/p\u003e\n\n\u003cp\u003eSome data may be temporarily processed or stored outside of Zendesk infrastructure strictly for rule evaluation purposes. We do not sell, share, or use customer data for any purpose other than providing the functionality of the app.\u003c/p\u003e\n\n\u003cp\u003eWe implement reasonable security measures to protect data from unauthorized access.\u003c/p\u003e\n\n\u003cp\u003eFor more information, please refer to our Privacy Policy: https://fantasy-conifer-b48.notion.site/Privacy-Policy-FlowPilot-33c0fb87e6818014808de02721017a13\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, open Zendesk and locate PilotFlow Lite in the left navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the app panel to access the rule configuration interface.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate your first rule by selecting conditions (such as requester email domain or ticket activity) and defining the corresponding actions (assignee, tags, followers).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave your rule. Rules will automatically be applied when tickets are opened.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRepeat the process to create additional rules as needed.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo additional configuration, API keys, or external setup is required.\u003c/p\u003e\n","raw_long_description":"PilotFlow Lite is a lightweight automation app designed to extend Zendesk's native capabilities with more flexible and practical rule-based workflows.\n\nWith PilotFlow Lite, Zendesk admins can automatically assign tickets, apply tags, and add followers based on conditions that are not supported by default triggers. This includes rules based on requester email domains, number of open tickets per requester, ticket activity patterns, and more.\n\nThe app evaluates rules when a ticket is opened, allowing teams to react immediately and maintain consistent handling without relying on complex trigger setups.\n\nPilotFlow Lite is ideal for teams that need more control over ticket routing and classification, without adding operational complexity.\n\n---\n\nAbout FlowPilot\n\nFlowPilot builds simple and practical tools that enhance support workflows without requiring heavy configuration or technical overhead. Our focus is to help support teams operate with more clarity, consistency, and control using lightweight automation.\n\n---\n\nData Handling \u0026 Privacy\n\nPilotFlow Lite processes limited customer data in order to evaluate automation rules. This may include requester email addresses and ticket metadata such as tags, status, and activity.\n\nSome data may be temporarily processed or stored outside of Zendesk infrastructure strictly for rule evaluation purposes. We do not sell, share, or use customer data for any purpose other than providing the functionality of the app.\n\nWe implement reasonable security measures to protect data from unauthorized access.\n\nFor more information, please refer to our Privacy Policy: https://fantasy-conifer-b48.notion.site/Privacy-Policy-FlowPilot-33c0fb87e6818014808de02721017a13\n","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. Once installed, open Zendesk and locate PilotFlow Lite in the left navigation bar.\n\n3. Open the app panel to access the rule configuration interface.\n\n4. Create your first rule by selecting conditions (such as requester email domain or ticket activity) and defining the corresponding actions (assignee, tags, followers).\n\n5. Save your rule. Rules will automatically be applied when tickets are opened.\n\n6. Repeat the process to create additional rules as needed.\n\nNo additional configuration, API keys, or external setup is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1216726.apps.zdusercontent.com/1216726/assets/1775903001-976f7d3ae8f759a7a784a054d93a104a/logo-small.png","large_icon":"https://1216726.apps.zdusercontent.com/1216726/assets/1775903001-976f7d3ae8f759a7a784a054d93a104a/logo.png","screenshots":["https://1216726.apps.zdusercontent.com/1216726/assets/1775903001-976f7d3ae8f759a7a784a054d93a104a/screenshot-0.png","https://1216726.apps.zdusercontent.com/1216726/assets/1775903001-976f7d3ae8f759a7a784a054d93a104a/screenshot-1.png","https://1216726.apps.zdusercontent.com/1216726/assets/1775903001-976f7d3ae8f759a7a784a054d93a104a/screenshot-2.png"],"installation_count":3},{"id":1217096,"name":"Convert to Internal by ZENCLAB","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3512376,"app_id":1217096,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-18T22:44:14Z","updated_at":"2026-02-18T22:44:14Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5566,"entity_id":1217096,"app_id":1217096,"amount":199,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1T2JP8011tt4hH5kBvEJSK79","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1R5XAV011tt4hH5k","cost_id":1611,"cost_type":"CostStripe","active":true,"created_at":"2026-02-18T22:44:16.000Z","updated_at":"2026-02-18T22:44:16.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-02-18T22:44:14Z","updated_at":"2026-04-06T18:29:46Z","terms_conditions_url":null,"app_organization":{"id":6885,"name":"ZENCLAB","email":"contact@zenclab.com","website":"http://zenclab.com/","country_code":"RO","stripe_account_id":"acct_1R5XAV011tt4hH5k","state":null},"locations":[2],"date_published":"2026-04-06T18:29:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-04-06T18:27:22Z","owner_id":269519,"author_name":"ZENCLAB","author_email":"contact@zenclab.com","author_url":"https://www.zenclab.com","short_description":"A simple app that saves you time by automatically converting public comments to internal notes.","long_description":"\u003ch2\u003eConvert to Internal by ZENCLAB\u003c/h2\u003e\n\n\u003cp\u003eConvert to Internal by ZENCLAB is a simple, straightforward app that helps you save time. Stop manually converting public comments to internal notes — let the app do it for you.\u003c/p\u003e\n\n\u003cp\u003eSet up a task in seconds: choose how often it runs, add filters if you like, and you\u0026#39;re done. The app works quietly in the background while you focus on what matters. Or hit \u003cstrong\u003eRun Now\u003c/strong\u003e whenever you need an instant conversion.\u003c/p\u003e\n\n\u003cp\u003eSimple to use, easy to set up, and built to give you your time back.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e⚙️ How It Works\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomated Conversion\u003c/strong\u003e – Schedule the app to run at your preferred interval, automatically converting public comments to internal notes based on your criteria.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Filters\u003c/strong\u003e – Narrow down which tickets are affected using flexible filter options.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRun Now\u003c/strong\u003e – Need an immediate conversion? Trigger the process manually with a single click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRuns Silently\u003c/strong\u003e – Once configured, the app operates in the background without interrupting your workflow.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e⚠️ Important Usage Note\u003c/h3\u003e\n\n\u003cp\u003eFor the automation to function, the app must be \u003cstrong\u003emanually opened\u003c/strong\u003e in your Zendesk workspace. If your browser session ends (e.g., the browser is closed or refreshed), you must \u003cstrong\u003ereopen the app\u003c/strong\u003e to reactivate the automation. This ensures your rules continue to run as intended.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e🔒 Security \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eYour data is safe with us:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll API calls are \u003cstrong\u003esecurely authenticated\u003c/strong\u003e using your Zendesk credentials.\u003c/li\u003e\n\u003cli\u003eYour settings and rules are \u003cstrong\u003estored securely\u003c/strong\u003e and are only accessible to authorized users within your Zendesk account.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo data leaves your Zendesk environment.\u003c/strong\u003e The app operates entirely within your Zendesk account and does not transmit data to any external servers or third-party services.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo third-party sharing.\u003c/strong\u003e We do not sell, share, or disclose your data to any outside parties under any circumstances.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMinimal data access.\u003c/strong\u003e The app only reads the ticket fields necessary to perform comment conversion. It does not access customer profiles, attachments, or any data unrelated to the task.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo data retention.\u003c/strong\u003e The app does not store or log ticket content. Once a conversion is performed, no record of the ticket data is kept outside of Zendesk itself.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eQuestions? We\u0026#39;re here to help — \u003ca href=\"mailto:contact@zenclab.com\"\u003econtact@zenclab.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install, open the app from the nav bar, and create your first task. It only takes a minute. Need help? Contact us at contact@zenclab.com\u003c/p\u003e\n","raw_long_description":"## Convert to Internal by ZENCLAB\n\nConvert to Internal by ZENCLAB is a simple, straightforward app that helps you save time. Stop manually converting public comments to internal notes — let the app do it for you.\n\nSet up a task in seconds: choose how often it runs, add filters if you like, and you're done. The app works quietly in the background while you focus on what matters. Or hit **Run Now** whenever you need an instant conversion.\n\nSimple to use, easy to set up, and built to give you your time back.\n\n---\n\n### ⚙️ How It Works\n\n- **Automated Conversion** – Schedule the app to run at your preferred interval, automatically converting public comments to internal notes based on your criteria.\n- **Custom Filters** – Narrow down which tickets are affected using flexible filter options.\n- **Run Now** – Need an immediate conversion? Trigger the process manually with a single click.\n- **Runs Silently** – Once configured, the app operates in the background without interrupting your workflow.\n\n---\n\n### ⚠️ Important Usage Note\n\nFor the automation to function, the app must be **manually opened** in your Zendesk workspace. If your browser session ends (e.g., the browser is closed or refreshed), you must **reopen the app** to reactivate the automation. This ensures your rules continue to run as intended.\n\n---\n\n### 🔒 Security \u0026 Privacy\n\nYour data is safe with us:\n\n- All API calls are **securely authenticated** using your Zendesk credentials.\n- Your settings and rules are **stored securely** and are only accessible to authorized users within your Zendesk account.\n- **No data leaves your Zendesk environment.** The app operates entirely within your Zendesk account and does not transmit data to any external servers or third-party services.\n- **No third-party sharing.** We do not sell, share, or disclose your data to any outside parties under any circumstances.\n- **Minimal data access.** The app only reads the ticket fields necessary to perform comment conversion. It does not access customer profiles, attachments, or any data unrelated to the task.\n- **No data retention.** The app does not store or log ticket content. Once a conversion is performed, no record of the ticket data is kept outside of Zendesk itself.\n\n---\n\nQuestions? We're here to help — [contact@zenclab.com](mailto:contact@zenclab.com)","raw_installation_instructions":"Click Install, open the app from the nav bar, and create your first task. It only takes a minute. Need help? Contact us at contact@zenclab.com","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1217096.apps.zdusercontent.com/1217096/assets/1773329916-b0b6b1174e2c5d2d41ab1b56c2b28568/logo-small.png","large_icon":"https://1217096.apps.zdusercontent.com/1217096/assets/1773329916-b0b6b1174e2c5d2d41ab1b56c2b28568/logo.png","screenshots":["https://1217096.apps.zdusercontent.com/1217096/assets/1773329916-b0b6b1174e2c5d2d41ab1b56c2b28568/screenshot-0.png","https://1217096.apps.zdusercontent.com/1217096/assets/1773329916-b0b6b1174e2c5d2d41ab1b56c2b28568/screenshot-1.png","https://1217096.apps.zdusercontent.com/1217096/assets/1773329916-b0b6b1174e2c5d2d41ab1b56c2b28568/screenshot-2.png"],"installation_count":0},{"id":1218279,"name":"Elvan - Automated CSAT Surveys","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3516373,"app_id":1218279,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-22T07:42:40Z","updated_at":"2026-02-22T07:42:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5569,"entity_id":1218279,"app_id":1218279,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-22T07:42:41.000Z","updated_at":"2026-02-22T07:42:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-22T07:42:40Z","updated_at":"2026-05-01T15:57:14Z","terms_conditions_url":null,"app_organization":{"id":7338,"name":"Opin","email":"support@getopin.com","website":"https://www.getopin.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-03-23T16:43:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.elvan.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-01T15:57:11Z","owner_id":269519,"author_name":"Elvan","author_email":"support@elvan.ai","author_url":"https://www.elvan.ai","short_description":"Send CSAT surveys from Elvan when Zendesk tickets are resolved or closed.","long_description":"\u003cp\u003eElvan lets you automatically send beautiful CSAT surveys when Zendesk tickets are resolved or closed, and see all customer feedback in one place. Connect your Zendesk instance to Elvan once, then use Elvan to design surveys, schedule when they go out, and analyze results across teams and channels.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eElvan accesses the following Zendesk data to operate this integration:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket data\u003c/strong\u003e (ticket ID, status): used to detect when a ticket is resolved or closed and trigger a CSAT survey.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRequester data\u003c/strong\u003e (name, email address): used to send the CSAT survey email to the correct customer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis data is processed solely for the purpose of delivering post-resolution surveys. Elvan does not sell or share your Zendesk data with third parties. All data is transmitted securely over HTTPS and handled in accordance with our Privacy Policy at https://www.elvan.ai/privacy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the Elvan app in your Zendesk instance.\u003c/li\u003e\n\u003cli\u003eIn the ticket sidebar, open the Elvan app and click \u003cstrong\u003eConnect to Elvan\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSign in to Elvan (or create an account) and select the project you want to connect.\u003c/li\u003e\n\u003cli\u003eComplete the OAuth flow so Elvan can securely access your Zendesk account.\u003c/li\u003e\n\u003cli\u003eIn Elvan, configure when CSAT surveys should be sent (e.g. when tickets are solved or closed) and customize the survey.\u003c/li\u003e\n\u003cli\u003eClose a few test tickets to verify that surveys are being sent and responses appear in Elvan.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need help, visit https://www.elvan.ai/integrations/zendesk or contact support@elvan.ai.\u003c/p\u003e\n","raw_long_description":"Elvan lets you automatically send beautiful CSAT surveys when Zendesk tickets are resolved or closed, and see all customer feedback in one place. Connect your Zendesk instance to Elvan once, then use Elvan to design surveys, schedule when they go out, and analyze results across teams and channels.\n\n**Data Disclosure**\n\nElvan accesses the following Zendesk data to operate this integration:\n\n- **Ticket data** (ticket ID, status): used to detect when a ticket is resolved or closed and trigger a CSAT survey.\n- **Requester data** (name, email address): used to send the CSAT survey email to the correct customer.\n\nThis data is processed solely for the purpose of delivering post-resolution surveys. Elvan does not sell or share your Zendesk data with third parties. All data is transmitted securely over HTTPS and handled in accordance with our Privacy Policy at https://www.elvan.ai/privacy.","raw_installation_instructions":"1. Install the Elvan app in your Zendesk instance.\n2. In the ticket sidebar, open the Elvan app and click **Connect to Elvan**.\n3. Sign in to Elvan (or create an account) and select the project you want to connect.\n4. Complete the OAuth flow so Elvan can securely access your Zendesk account.\n5. In Elvan, configure when CSAT surveys should be sent (e.g. when tickets are solved or closed) and customize the survey.\n6. Close a few test tickets to verify that surveys are being sent and responses appear in Elvan.\n\nIf you need help, visit https://www.elvan.ai/integrations/zendesk or contact support@elvan.ai.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1218279.apps.zdusercontent.com/1218279/assets/1775029849-656d52024bec02e41912553e3e38205a/logo-small.png","large_icon":"https://1218279.apps.zdusercontent.com/1218279/assets/1775029849-656d52024bec02e41912553e3e38205a/logo.png","screenshots":["https://1218279.apps.zdusercontent.com/1218279/assets/1775029849-656d52024bec02e41912553e3e38205a/screenshot-1.png","https://1218279.apps.zdusercontent.com/1218279/assets/1775029849-656d52024bec02e41912553e3e38205a/screenshot-2.png"],"installation_count":2},{"id":1218508,"name":"MangoApps","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-23T08:46:51Z","updated_at":"2026-04-27T17:05:12Z","terms_conditions_url":null,"app_organization":{"id":3295,"name":"MangoApps Inc","email":"support@mangoapps.com","website":"https://www.mangoapps.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-27T17:05:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2026-04-27T17:04:26Z","owner_id":269519,"author_name":"MangoApps","author_email":"support@mangoapps.com","author_url":"https://www.mangoapps.com/","short_description":"Enabling Team Collaboration on tickets","long_description":"\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eMangoApps\u003c/strong\u003e is a unified employee platform combining intranet, collaboration, knowledge management, and communication into one digital workplace.\u003c/p\u003e\n\n\u003cp\u003eWith Zendesk integration, MangoApps enables teams to manage and collaborate on customer tickets directly within MangoApps, reducing context switching and improving productivity.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Sync:\u003c/strong\u003e Automatically fetch and display Zendesk tickets in MangoApps groups/projects\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCollaboration:\u003c/strong\u003e Discuss tickets internally before responding to customers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way Sync:\u003c/strong\u003e Reply to tickets and update status/priority from MangoApps with real-time sync to Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdates Sync:\u003c/strong\u003e Ticket replies, status, and priority changes are reflected automatically\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFiltering:\u003c/strong\u003e Control synced tickets using organization, priority, status, and tags\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTask Creation:\u003c/strong\u003e Convert tickets into actionable tasks within MangoApps\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce platform switching\u003c/li\u003e\n\u003cli\u003eImprove team collaboration\u003c/li\u003e\n\u003cli\u003eIncrease visibility into ticket activity\u003c/li\u003e\n\u003cli\u003eDeliver faster customer responses\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData Privacy \u0026amp; Security\u003c/h2\u003e\n\n\u003cp\u003eThis integration accesses Zendesk data only to provide the described functionality.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e Ticket data (ID, status, priority, comments), user data (name, email, ID), and related metadata.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e Sync tickets, enable collaboration, allow replies/updates, and provide reporting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStorage \u0026amp; Retention:\u003c/strong\u003e Data may be stored within MangoApps only as needed for these use cases and per retention policies.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSharing:\u003c/strong\u003e Data is not sold or shared with third parties, except as required for functionality or legal compliance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e Data is transmitted over secure HTTPS and protected via authentication and access controls.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e https://www.mangoapps.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation \u0026amp; Configuration\u003c/h3\u003e\n\n\u003cp\u003eThis integration can be easily set up by enabling the Zendesk API and configuring MangoApps to use OAuth 2.0 for the required API calls to fetch ticket information and generate an update feed within MangoApps Projects or Groups.\u003c/p\u003e\n\n\u003ch4\u003eSetup Steps:\u003c/h4\u003e\n\n\u003col\u003e\n\u003cli\u003eEnable API access in your Zendesk account.\u003c/li\u003e\n\u003cli\u003eConfigure OAuth 2.0 authentication between Zendesk and MangoApps.\u003c/li\u003e\n\u003cli\u003eAuthorize the integration connection in MangoApps.\u003c/li\u003e\n\u003cli\u003eConfigure ticket filters (organization, priority, status, or tags).\u003c/li\u003e\n\u003cli\u003eSelect the MangoApps Group or Project where tickets should be synced.\u003c/li\u003e\n\u003cli\u003eSave the configuration to activate the integration.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThis is the link https://guides.mangoapps.com/integrations-guide/workspace/integration-with-zendesk to our complete step-by-step integration guide, which will walk you through all the steps for a successful integration.\u003c/p\u003e\n","raw_long_description":"## Overview\n\n**MangoApps** is a unified employee platform combining intranet, collaboration, knowledge management, and communication into one digital workplace.\n\nWith Zendesk integration, MangoApps enables teams to manage and collaborate on customer tickets directly within MangoApps, reducing context switching and improving productivity.\n\n---\n\n## Key Features\n\n- **Ticket Sync:** Automatically fetch and display Zendesk tickets in MangoApps groups/projects\n- **Collaboration:** Discuss tickets internally before responding to customers\n- **Two-way Sync:** Reply to tickets and update status/priority from MangoApps with real-time sync to Zendesk\n- **Updates Sync:** Ticket replies, status, and priority changes are reflected automatically\n- **Filtering:** Control synced tickets using organization, priority, status, and tags\n- **Task Creation:** Convert tickets into actionable tasks within MangoApps\n\n---\n\n## Benefits\n\n- Reduce platform switching\n- Improve team collaboration\n- Increase visibility into ticket activity\n- Deliver faster customer responses\n\n---\n\n## Data Privacy \u0026 Security\n\nThis integration accesses Zendesk data only to provide the described functionality.\n\n**Data Accessed:** Ticket data (ID, status, priority, comments), user data (name, email, ID), and related metadata.\n\n**Purpose:** Sync tickets, enable collaboration, allow replies/updates, and provide reporting.\n\n**Storage \u0026 Retention:** Data may be stored within MangoApps only as needed for these use cases and per retention policies.\n\n**Sharing:** Data is not sold or shared with third parties, except as required for functionality or legal compliance.\n\n**Security:** Data is transmitted over secure HTTPS and protected via authentication and access controls.\n\n**Privacy Policy:** https://www.mangoapps.com/privacy-policy","raw_installation_instructions":"### Installation \u0026 Configuration\n\nThis integration can be easily set up by enabling the Zendesk API and configuring MangoApps to use OAuth 2.0 for the required API calls to fetch ticket information and generate an update feed within MangoApps Projects or Groups.\n\n#### Setup Steps:\n1. Enable API access in your Zendesk account.\n2. Configure OAuth 2.0 authentication between Zendesk and MangoApps.\n3. Authorize the integration connection in MangoApps.\n4. Configure ticket filters (organization, priority, status, or tags).\n5. Select the MangoApps Group or Project where tickets should be synced.\n6. Save the configuration to activate the integration.\n\nThis is the link https://guides.mangoapps.com/integrations-guide/workspace/integration-with-zendesk to our complete step-by-step integration guide, which will walk you through all the steps for a successful integration.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1218508.apps.zdusercontent.com/1218508/assets/1776261480-a976fc0d34abd57de01a62346ce31255/logo-small.png","large_icon":"https://1218508.apps.zdusercontent.com/1218508/assets/1776261480-a976fc0d34abd57de01a62346ce31255/logo.png","screenshots":["https://1218508.apps.zdusercontent.com/1218508/assets/1776261480-a976fc0d34abd57de01a62346ce31255/screenshot-0.png","https://1218508.apps.zdusercontent.com/1218508/assets/1776261480-a976fc0d34abd57de01a62346ce31255/screenshot-1.png","https://1218508.apps.zdusercontent.com/1218508/assets/1776261480-a976fc0d34abd57de01a62346ce31255/screenshot-2.png"],"installation_count":0},{"id":1218601,"name":"Sentinel","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3517403,"app_id":1218601,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-23T13:35:08Z","updated_at":"2026-02-23T13:35:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3517402,"app_id":1218601,"name":"api_base_url","kind":"text","required":false,"position":1,"created_at":"2026-02-23T13:35:07Z","updated_at":"2026-02-23T13:35:07Z","default_value":"https://api.tarczasentinel.pl","secure":false,"scopes":null,"options":null}],"plans":[{"id":5571,"entity_id":1218601,"app_id":1218601,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-23T13:35:09.000Z","updated_at":"2026-02-23T13:35:09.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-23T13:35:06Z","updated_at":"2026-04-29T20:43:24Z","terms_conditions_url":null,"app_organization":{"id":7476,"name":"Piotr Szmielew","email":"piotr@tarczasentinel.pl","website":"https://tarczasentinel.pl","country_code":"PL","stripe_account_id":null,"state":null},"locations":[3,7],"date_published":"2026-04-29T20:43:24Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tarczasentinel.pl/zendesk"},"location_names":["ticket_sidebar","background"],"last_update_time":"2026-04-29T20:39:26Z","owner_id":269519,"author_name":"Tarcza Sentinel","author_email":"support@tarczasentinel.pl","author_url":"https://tarczasentinel.pl","short_description":"Detect AI-generated and manipulated images in support tickets — automatically.","long_description":"\u003cp\u003eFraudulent support claims backed by AI-generated photos are on the rise. Fake product damage, fabricated receipts, and synthetic proof-of-purchase images slip past manual review — costing businesses thousands in false refunds.\u003c/p\u003e\n\n\u003cp\u003eSentinel adds an automated layer of protection directly inside your Zendesk agent workspace. Every image attached to a ticket is analyzed by a multi-engine AI detection pipeline, giving your agents instant, actionable insight into whether an image is authentic or synthetic.\u003c/p\u003e\n\n\u003cp\u003eKey features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eMulti-engine detection pipeline — combines complementary AI analysis engines for higher accuracy than any single detector alone.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatic background scanning — new ticket images are scanned as they arrive. No manual work required.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInline and attachment support — catches AI-generated images whether uploaded as attachments or pasted inline into comments.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRisk scores and indicators — each image receives a 0–100% AI probability score with human-readable indicators explaining why it was flagged.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInternal notes — optionally post automatic internal notes on tickets when AI-generated content is detected, so the whole team stays informed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTeam accounts — invite multiple agents to a single Sentinel organization so your entire team shares one subscription.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eManual scan on demand — agents can trigger a scan on any image with one click.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt for customer support, trust \u0026amp; safety, e-commerce, and insurance teams that handle photo evidence in tickets. Try free with 5 scans — no credit card required.\u003c/p\u003e\n\n\u003cp\u003eData handling and privacy:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eScope of data accessed: the app reads ticket metadata and image attachments (content URLs, filenames, comment IDs) from your Zendesk account via OAuth. It does not read or store ticket text, requester personal data, or non-image attachments.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHow images are processed: image bytes are fetched over HTTPS from Zendesk through your authorized OAuth token and sent to the \u003ca href=\"https://api.tarczasentinel.pl\"\u003eSentinel detection API\u003c/a\u003e for analysis. Images are processed in memory and discarded after the scan completes; only the resulting risk score, indicators, and a SHA-256 hash (used to deduplicate re-scans) are retained.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStorage and retention: scan results are stored in Sentinel’s EU-hosted database, linked to your organization account, and are accessible only to authenticated members of your Sentinel organization. You can delete your organization and all associated scan data at any time from the Sentinel dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecurity: all traffic uses TLS 1.2+. Authentication is performed via OAuth (for Zendesk) and passwordless magic links (for Sentinel accounts). No passwords are stored. Access to stored scan data is restricted to the organization members you invite.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnauthorized access protection: access to the Sentinel API requires a valid, scoped token issued to the authenticated user; tokens can be revoked at any time by disconnecting the app or signing out. Sentinel follows least-privilege access controls and logs administrative access to customer data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYour rights: you can request export or deletion of your data at any time by contacting support@tarczasentinel.pl. Full details are available in the \u003ca href=\"https://tarczasentinel.pl/polityka-prywatnosci\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any support ticket — the Sentinel sidebar will appear on the right.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a Sentinel account or sign in using your email (passwordless magic link).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect your Zendesk instance by clicking \u0026quot;Connect with Zendesk\u0026quot; and authorizing via OAuth.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImages in tickets will be detected automatically. Click \u0026quot;Scan All\u0026quot; to analyze them.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Fraudulent support claims backed by AI-generated photos are on the rise. Fake product damage, fabricated receipts, and synthetic proof-of-purchase images slip past manual review — costing businesses thousands in false refunds.\n\nSentinel adds an automated layer of protection directly inside your Zendesk agent workspace. Every image attached to a ticket is analyzed by a multi-engine AI detection pipeline, giving your agents instant, actionable insight into whether an image is authentic or synthetic.\n\nKey features:\n\n- Multi-engine detection pipeline — combines complementary AI analysis engines for higher accuracy than any single detector alone.\n\n- Automatic background scanning — new ticket images are scanned as they arrive. No manual work required.\n\n- Inline and attachment support — catches AI-generated images whether uploaded as attachments or pasted inline into comments.\n\n- Risk scores and indicators — each image receives a 0–100% AI probability score with human-readable indicators explaining why it was flagged.\n\n- Internal notes — optionally post automatic internal notes on tickets when AI-generated content is detected, so the whole team stays informed.\n\n- Team accounts — invite multiple agents to a single Sentinel organization so your entire team shares one subscription.\n\n- Manual scan on demand — agents can trigger a scan on any image with one click.\n\nBuilt for customer support, trust \u0026 safety, e-commerce, and insurance teams that handle photo evidence in tickets. Try free with 5 scans — no credit card required.\n\nData handling and privacy:\n\n- Scope of data accessed: the app reads ticket metadata and image attachments (content URLs, filenames, comment IDs) from your Zendesk account via OAuth. It does not read or store ticket text, requester personal data, or non-image attachments.\n\n- How images are processed: image bytes are fetched over HTTPS from Zendesk through your authorized OAuth token and sent to the [Sentinel detection API](https://api.tarczasentinel.pl) for analysis. Images are processed in memory and discarded after the scan completes; only the resulting risk score, indicators, and a SHA-256 hash (used to deduplicate re-scans) are retained.\n\n- Storage and retention: scan results are stored in Sentinel’s EU-hosted database, linked to your organization account, and are accessible only to authenticated members of your Sentinel organization. You can delete your organization and all associated scan data at any time from the Sentinel dashboard.\n\n- Security: all traffic uses TLS 1.2+. Authentication is performed via OAuth (for Zendesk) and passwordless magic links (for Sentinel accounts). No passwords are stored. Access to stored scan data is restricted to the organization members you invite.\n\n- Unauthorized access protection: access to the Sentinel API requires a valid, scoped token issued to the authenticated user; tokens can be revoked at any time by disconnecting the app or signing out. Sentinel follows least-privilege access controls and logs administrative access to customer data.\n\n- Your rights: you can request export or deletion of your data at any time by contacting support@tarczasentinel.pl. Full details are available in the [Privacy Policy](https://tarczasentinel.pl/polityka-prywatnosci).","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. Open any support ticket — the Sentinel sidebar will appear on the right.\n\n3. Create a Sentinel account or sign in using your email (passwordless magic link).\n\n4. Connect your Zendesk instance by clicking \"Connect with Zendesk\" and authorizing via OAuth.\n\n5. Images in tickets will be detected automatically. Click \"Scan All\" to analyze them.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1218601.apps.zdusercontent.com/1218601/assets/1777450761-c7e75f541e823a15b1bef843110b1632/logo-small.png","large_icon":"https://1218601.apps.zdusercontent.com/1218601/assets/1777450761-c7e75f541e823a15b1bef843110b1632/logo.png","screenshots":["https://1218601.apps.zdusercontent.com/1218601/assets/1777450761-c7e75f541e823a15b1bef843110b1632/screenshot-0.png","https://1218601.apps.zdusercontent.com/1218601/assets/1777450761-c7e75f541e823a15b1bef843110b1632/screenshot-1.png","https://1218601.apps.zdusercontent.com/1218601/assets/1777450761-c7e75f541e823a15b1bef843110b1632/screenshot-2.png"],"installation_count":2},{"id":1218950,"name":"Staircase AI","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-24T10:01:37Z","updated_at":"2026-04-09T17:25:17Z","terms_conditions_url":null,"app_organization":{"id":5088,"name":"Staircase AI","email":"support@staircase.ai","website":"https://www.staircase.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-09T17:25:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.gainsight.com/resource/demo-staircase-ai/"},"location_names":[],"last_update_time":"2026-04-06T21:13:37Z","owner_id":269519,"author_name":"Staircase AI","author_email":"support@staircase.ai","author_url":"https://staircase.ai","short_description":"Staircase provides AI-powered analytics on customer relationships","long_description":"\u003cp\u003eStaircase AI, a Gainsight product, is building the next generation of technology for B2B Customer Success and Service teams. Our focus is on relationship analytics and intelligence to complement product analytics solutions. We use data processing and AI to analyze client-vendor engagements such as email, chat, video, phone and more, providing context, analytics and insights including engagement volume and trends, response times, stakeholder relationships, topics, sentiment, red flags, and opportunities for growth. Our mission is to help CS teams monitor, scale \u0026amp; develop better human relationships driving growth and retention. \u003c/p\u003e\n\n\u003ch3\u003eHow the Zendesk Integration Works\u003c/h3\u003e\n\n\u003cp\u003eStaircase AI integrates with Zendesk to fetch support ticket information including ticket volume, subjects, and comments. Once connected, Staircase AI pulls all new tickets created by your clients into the Activity tab, allowing you to see how many new tickets are opened each week and on what topics. This completes your view of account communications by adding your support channel alongside other relationship data, providing analysis such as sentiment, statistics and insights while eliminating manual work. \u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses Zendesk ticket data including ticket metadata, comments, and user information. Data is processed and stored securely within Staircase AI to provide relationship analytics and insights. For details, see our privacy policy at https://staircase.ai/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNavigate to the Zendesk integration page, https://app.staircase.ai/company-settings/integrations/zendesk, and connect to your Zendesk account\u003c/p\u003e\n","raw_long_description":"Staircase AI, a Gainsight product, is building the next generation of technology for B2B Customer Success and Service teams. Our focus is on relationship analytics and intelligence to complement product analytics solutions. We use data processing and AI to analyze client-vendor engagements such as email, chat, video, phone and more, providing context, analytics and insights including engagement volume and trends, response times, stakeholder relationships, topics, sentiment, red flags, and opportunities for growth. Our mission is to help CS teams monitor, scale \u0026 develop better human relationships driving growth and retention. \n\n### How the Zendesk Integration Works \n\nStaircase AI integrates with Zendesk to fetch support ticket information including ticket volume, subjects, and comments. Once connected, Staircase AI pulls all new tickets created by your clients into the Activity tab, allowing you to see how many new tickets are opened each week and on what topics. This completes your view of account communications by adding your support channel alongside other relationship data, providing analysis such as sentiment, statistics and insights while eliminating manual work. \n\n### Data Disclosure \n\nThis integration accesses Zendesk ticket data including ticket metadata, comments, and user information. Data is processed and stored securely within Staircase AI to provide relationship analytics and insights. For details, see our privacy policy at https://staircase.ai/privacy-policy","raw_installation_instructions":"Navigate to the Zendesk integration page, https://app.staircase.ai/company-settings/integrations/zendesk, and connect to your Zendesk account","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1218950.apps.zdusercontent.com/1218950/assets/1775468072-194835eae7e0c7e3ef8fb3186127d053/logo-small.png","large_icon":"https://1218950.apps.zdusercontent.com/1218950/assets/1775468072-194835eae7e0c7e3ef8fb3186127d053/logo.png","screenshots":["https://1218950.apps.zdusercontent.com/1218950/assets/1775468072-194835eae7e0c7e3ef8fb3186127d053/screenshot-0.png","https://1218950.apps.zdusercontent.com/1218950/assets/1775468072-194835eae7e0c7e3ef8fb3186127d053/screenshot-1.png","https://1218950.apps.zdusercontent.com/1218950/assets/1775468072-194835eae7e0c7e3ef8fb3186127d053/screenshot-2.png"],"installation_count":0},{"id":1219051,"name":"toern returns","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3518980,"app_id":1219051,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-24T13:45:13Z","updated_at":"2026-02-24T13:45:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3518979,"app_id":1219051,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2026-02-24T13:45:13Z","updated_at":"2026-02-24T13:45:13Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5574,"entity_id":1219051,"app_id":1219051,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-24T13:45:14.000Z","updated_at":"2026-02-24T13:45:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-24T13:45:12Z","updated_at":"2026-06-17T00:34:35Z","terms_conditions_url":null,"app_organization":{"id":7294,"name":"toern GmbH","email":"support@re-toern.de","website":"https://arc.net/l/quote/gsaklbew","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-17T00:34:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-04T21:08:01Z","owner_id":269519,"author_name":"Antje Nettelbeck","author_email":"support@re-toern.de","author_url":"https://re-toern.de/","short_description":"Seamless status updates of returns for the customer support.","long_description":"\u003ch3\u003etoern: outsmarting returns\u003c/h3\u003e\n\n\u003cp\u003etoern optimizes returns and exchange requests through intelligent, automated workflows. The solution integrates seamlessly into existing shop and logistics systems, transforming the return process into a positive customer experience. By leveraging AI, toern relieves the burden on support teams and provides valuable data to optimize your business operations. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSeamless System Integration: Full visibility of all return processes through connectivity with Zendesk. \u003c/li\u003e\n\u003cli\u003eDirect integration of all return information into the support interface for faster processing times. \u003c/li\u003e\n\u003cli\u003eInstant insight into current return statuses and selected refund types. For information about the data that is accessed, used and stored, look into our privacy policy: https://re-toern.notion.site/Privacy-Policy-ENG-2a4f627f776a80bb9aaefa23bd270dd4?source=copy_link. With using the toern app, you accept this policy.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Guide\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to set up the toern returns integration:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eDownload the App\u003c/strong\u003e: Navigate to the Zendesk Marketplace within your organization and download the toern returns app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure toern Dashboard\u003c/strong\u003e: Log in to your toern admin dashboard and navigate to \u003cstrong\u003eSettings\u003c/strong\u003e \u0026gt; \u003cstrong\u003eIntegrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnter Credentials\u003c/strong\u003e: Enter your admin email address and your Zendesk subdomain.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnable \u0026amp; Generate Token\u003c/strong\u003e: Switch the Zendesk integration to \u0026#39;Enabled\u0026#39; and click on \u003cstrong\u003eGenerate Zendesk token\u003c/strong\u003e. Copy this token for later use.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure App Settings\u003c/strong\u003e: Go back to your installed apps in Zendesk. In the toern app settings, enter the \u003cstrong\u003eToken\u003c/strong\u003e you just generated.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplete Installation\u003c/strong\u003e: Save the settings to finalize the installation.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce finished, you will see the return details directly within your Zendesk tickets via the sidebar app.\u003c/p\u003e\n","raw_long_description":"### toern: outsmarting returns \n\ntoern optimizes returns and exchange requests through intelligent, automated workflows. The solution integrates seamlessly into existing shop and logistics systems, transforming the return process into a positive customer experience. By leveraging AI, toern relieves the burden on support teams and provides valuable data to optimize your business operations. \n\n* Seamless System Integration: Full visibility of all return processes through connectivity with Zendesk. \n* Direct integration of all return information into the support interface for faster processing times. \n* Instant insight into current return statuses and selected refund types. For information about the data that is accessed, used and stored, look into our privacy policy: https://re-toern.notion.site/Privacy-Policy-ENG-2a4f627f776a80bb9aaefa23bd270dd4?source=copy_link. With using the toern app, you accept this policy.","raw_installation_instructions":"### Installation Guide  \n\nFollow these steps to set up the toern returns integration:  \n\n1. **Download the App**: Navigate to the Zendesk Marketplace within your organization and download the toern returns app.  \n2. **Configure toern Dashboard**: Log in to your toern admin dashboard and navigate to **Settings** \u003e **Integrations** \u003e **Zendesk**.  \n3. **Enter Credentials**: Enter your admin email address and your Zendesk subdomain.  \n4. **Enable \u0026 Generate Token**: Switch the Zendesk integration to 'Enabled' and click on **Generate Zendesk token**. Copy this token for later use.  \n5. **Configure App Settings**: Go back to your installed apps in Zendesk. In the toern app settings, enter the **Token** you just generated.  \n6. **Complete Installation**: Save the settings to finalize the installation.  \n\nOnce finished, you will see the return details directly within your Zendesk tickets via the sidebar app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1219051.apps.zdusercontent.com/1219051/assets/1780564461-9e919f06850a0f1433dba565e7a5f14e/logo-small.png","large_icon":"https://1219051.apps.zdusercontent.com/1219051/assets/1780564461-9e919f06850a0f1433dba565e7a5f14e/logo.png","screenshots":["https://1219051.apps.zdusercontent.com/1219051/assets/1780564461-9e919f06850a0f1433dba565e7a5f14e/screenshot-0.png","https://1219051.apps.zdusercontent.com/1219051/assets/1780564461-9e919f06850a0f1433dba565e7a5f14e/screenshot-1.png","https://1219051.apps.zdusercontent.com/1219051/assets/1780564461-9e919f06850a0f1433dba565e7a5f14e/screenshot-2.png"],"installation_count":1},{"id":1220458,"name":"Intent Detector","state":"published","version":"1.0.117","framework_version":"2.0","parameters":[{"id":3524155,"app_id":1220458,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-02-27T12:14:44Z","updated_at":"2026-02-27T12:14:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5577,"entity_id":1220458,"app_id":1220458,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-02-27T12:14:45.000Z","updated_at":"2026-02-27T12:14:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-02-27T12:14:44Z","updated_at":"2026-04-17T18:00:37Z","terms_conditions_url":null,"app_organization":{"id":3489,"name":"ROCA.WORK","email":"info@roca.work","website":"https://roca.work/?utm_source=zendesk\u0026utm_medium=zendesk\u0026utm_campaign=zendesk_website","country_code":"RO","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-03-16T19:05:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-17T18:00:35Z","owner_id":269519,"author_name":"Roca Work","author_email":"support@roca.tools","author_url":"https://roca.work/intent-detector","short_description":"AI-powered ticket intent detection and routing for Zendesk Support.","long_description":"\u003ch2\u003eAbout this app\u003c/h2\u003e\n\n\u003cp\u003eTurn messy tickets into clean, structured Zendesk data. \u003cimg src=\"https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner1_v.1.0.png\" alt=\"intent_detector_banner1_v.1.0.png\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIntent Detector figures out what each ticket is about, then fills the right Zendesk fields.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReads each incoming request\u003c/li\u003e\n\u003cli\u003eDetects what the inquiry is about\u003c/li\u003e\n\u003cli\u003eFills the right Zendesk fields automatically\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhat it picks up\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eDetects contact reason from ticket content\u003c/li\u003e\n\u003cli\u003eWorks with most Zendesk field types: dropdown, number, text, and multiselect\u003c/li\u003e\n\u003cli\u003eFills fields like Inquiry Type, Order ID, Product, and Price\u003c/li\u003e\n\u003cli\u003eWorks with your selected ticket form\u003c/li\u003e\n\u003cli\u003eWrites structured values directly into Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eIt unlocks \u003cimg src=\"https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner2_v.1.0.png\" alt=\"intent_detector_banner2_v.1.0.png\"\u003e\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eFaster ticket routing\u003c/li\u003e\n\u003cli\u003eMore consistent reporting\u003c/li\u003e\n\u003cli\u003eLess repetitive manual work for agents\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works \u003cimg src=\"https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner3_v.1.0.af%20.png\" alt=\"intent_detector_banner3_v.1.0.af .png\"\u003e\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eChoose a Zendesk ticket form\u003c/li\u003e\n\u003cli\u003eSelect the fields Intent Detector should fill, such as Inquiry Type, Order ID, Product, Price, etc.\u003c/li\u003e\n\u003cli\u003eWhen a new ticket comes in:\n\n\u003cul\u003e\n\u003cli\u003eIntent Detector reads the message content and identifies what the request is about\u003c/li\u003e\n\u003cli\u003eIt writes the right values into your selected Zendesk fields\u003c/li\u003e\n\u003cli\u003eThose fields can then trigger routing, workflows, and reporting automatically\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAll powered by GPT-5 mini.\u003c/p\u003e\n\n\u003ch2\u003eCommon use cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eRoute any inquiry types to the right team\u003c/li\u003e\n\u003cli\u003eCapture product fields automatically\u003c/li\u003e\n\u003cli\u003eTrigger internal follow-up workflows\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eInstall\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003cli\u003eChoose a plan\u003c/li\u003e\n\u003cli\u003eAdd your custom fields to sync\u003c/li\u003e\n\u003cli\u003eDone\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSet it up in minutes, let Intent Detector handle the repetitive field work, and keep tickets moving.\u003c/p\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eBy using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at \u003ca href=\"https://roca.work/intent-detector-terms\"\u003ehttps://roca.work/intent-detector-terms\u003c/a\u003e before proceeding.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisite: You must have a Zendesk Support account with administrator access.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to Zendesk Support as an administrator.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eAdmin Center\u003c/strong\u003e, then go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on \u003cstrong\u003eIntent Detector\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring installation:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReview the required permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the in-app authorization to connect your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose a plan prompted.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eComplete the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and locate the Intent Detector app in the app sidebar. In \u003cstrong\u003eSettings\u003c/strong\u003e, sync a custom field (text, dropdown, or multiselect) for the AI to populate. The app will automatically detect intent when new tickets are created.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## About this app\n\nTurn messy tickets into clean, structured Zendesk data. ![intent_detector_banner1_v.1.0.png](https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner1_v.1.0.png)\n\nIntent Detector figures out what each ticket is about, then fills the right Zendesk fields.\n\n* Reads each incoming request\n* Detects what the inquiry is about\n* Fills the right Zendesk fields automatically\n\n## What it picks up\n\n* Detects contact reason from ticket content\n* Works with most Zendesk field types: dropdown, number, text, and multiselect\n* Fills fields like Inquiry Type, Order ID, Product, and Price\n* Works with your selected ticket form\n* Writes structured values directly into Zendesk\n\n## It unlocks ![intent_detector_banner2_v.1.0.png](https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner2_v.1.0.png)\n\n* Faster ticket routing\n* More consistent reporting\n* Less repetitive manual work for agents\n\n## How it works ![intent_detector_banner3_v.1.0.af .png](https://zendesk-auth.roca.tools/app/issue-detection-app-v1-0-117/assets/description_images/intent_detector_banner3_v.1.0.af%20.png)\n\n1. Choose a Zendesk ticket form\n2. Select the fields Intent Detector should fill, such as Inquiry Type, Order ID, Product, Price, etc.\n3. When a new ticket comes in:\n   * Intent Detector reads the message content and identifies what the request is about\n   * It writes the right values into your selected Zendesk fields\n   * Those fields can then trigger routing, workflows, and reporting automatically\n\nAll powered by GPT-5 mini.\n\n## Common use cases\n\n* Route any inquiry types to the right team\n* Capture product fields automatically\n* Trigger internal follow-up workflows\n\n## Install\n\n1. Click Install\n2. Choose a plan\n3. Add your custom fields to sync\n4. Done\n\nSet it up in minutes, let Intent Detector handle the repetitive field work, and keep tickets moving.\n\n## Data Disclosure\n\nBy using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at [https://roca.work/intent-detector-terms](https://roca.work/intent-detector-terms) before proceeding.","raw_installation_instructions":"Prerequisite: You must have a Zendesk Support account with administrator access.\n\n1. Log in to Zendesk Support as an administrator.\n\n2. Open **Admin Center**, then go to **Apps and integrations** \u003e **Apps** \u003e **Zendesk Support apps**.\n\n3. Click **Install** on **Intent Detector**.\n\n4. During installation:\n\n  * Review the required permissions.\n\n  * Complete the in-app authorization to connect your Zendesk account.\n\n  * Choose a plan prompted.\n\n5. Complete the installation.\n\n6. Open any Zendesk ticket and locate the Intent Detector app in the app sidebar. In **Settings**, sync a custom field (text, dropdown, or multiselect) for the AI to populate. The app will automatically detect intent when new tickets are created.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1220458.apps.zdusercontent.com/1220458/assets/1775654158-877877594dc0722871dbd11f9ff22686/logo-small.png","large_icon":"https://1220458.apps.zdusercontent.com/1220458/assets/1775654158-877877594dc0722871dbd11f9ff22686/logo.png","screenshots":["https://1220458.apps.zdusercontent.com/1220458/assets/1775654158-877877594dc0722871dbd11f9ff22686/screenshot-0.png","https://1220458.apps.zdusercontent.com/1220458/assets/1775654158-877877594dc0722871dbd11f9ff22686/screenshot-1.png","https://1220458.apps.zdusercontent.com/1220458/assets/1775654158-877877594dc0722871dbd11f9ff22686/screenshot-2.png"],"installation_count":6},{"id":1220934,"name":"Fields Director PRO","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":3525834,"app_id":1220934,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3525819,"app_id":1220934,"name":"ticket_sidebar__ticketFields__required","kind":"multiline","required":false,"position":1,"created_at":"2026-03-01T16:44:50Z","updated_at":"2026-03-01T16:44:50Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525820,"app_id":1220934,"name":"ticket_sidebar__ticketFields__hide","kind":"multiline","required":false,"position":2,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525821,"app_id":1220934,"name":"ticket_sidebar__ticketFields__disable","kind":"multiline","required":false,"position":3,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525822,"app_id":1220934,"name":"ticket_sidebar__ticketFields__show","kind":"multiline","required":false,"position":4,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525823,"app_id":1220934,"name":"ticket_sidebar__ticketFields__enable","kind":"multiline","required":false,"position":5,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525824,"app_id":1220934,"name":"user_sidebar__userFields__hide","kind":"multiline","required":false,"position":6,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525825,"app_id":1220934,"name":"user_sidebar__userFields__show","kind":"multiline","required":false,"position":7,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525826,"app_id":1220934,"name":"organization_sidebar__organizationFields__hide","kind":"multiline","required":false,"position":8,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525827,"app_id":1220934,"name":"organization_sidebar__organizationFields__show","kind":"multiline","required":false,"position":9,"created_at":"2026-03-01T16:44:51Z","updated_at":"2026-03-01T16:44:51Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525828,"app_id":1220934,"name":"exclude_agents_by_groups","kind":"text","required":false,"position":10,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525829,"app_id":1220934,"name":"exclude_agents_by_tags","kind":"text","required":false,"position":11,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525830,"app_id":1220934,"name":"exclude_agents_by_email","kind":"text","required":false,"position":12,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525831,"app_id":1220934,"name":"exclude_agents_by_organizations","kind":"text","required":false,"position":13,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3525832,"app_id":1220934,"name":"error_message","kind":"text","required":false,"position":14,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"The following fields/settings are marked as required for submitting this ticket:","secure":false,"scopes":null,"options":null},{"id":3525833,"app_id":1220934,"name":"optional_delay","kind":"number","required":false,"position":15,"created_at":"2026-03-01T16:44:52Z","updated_at":"2026-03-01T16:44:52Z","default_value":"0","secure":false,"scopes":null,"options":null}],"plans":[{"id":5578,"entity_id":1220934,"app_id":1220934,"amount":1199,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SoLEoGxfi3Jovti8IqVViZm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1I7gpxGxfi3Jovti","cost_id":1614,"cost_type":"CostStripe","active":true,"created_at":"2026-03-01T16:44:54.000Z","updated_at":"2026-03-01T16:44:54.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":183}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-52P8P0FQZY","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-01T16:44:48Z","updated_at":"2026-03-16T18:55:02Z","terms_conditions_url":"https://get.100lines.io/article/6-terms-of-use","app_organization":{"id":2788,"name":"100lines.io","email":"100lines.io@gmail.com","website":"100lines.io","country_code":"CZ","stripe_account_id":"acct_1I7gpxGxfi3Jovti","state":null},"locations":[4,3,5,6,2,7],"date_published":"2026-03-16T18:55:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["new_ticket_sidebar","ticket_sidebar","user_sidebar","organization_sidebar","nav_bar","background"],"last_update_time":"2026-03-01T16:44:48Z","owner_id":269519,"author_name":"100lines.io","author_email":"100lines.io@gmail.com","author_url":"https://get.100lines.io/","short_description":"This App hides, disables, shows, enables, and makes required ticket/user/organization fields.","long_description":"\u003ch2\u003eAbout the App\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director PRO\u003c/strong\u003e Zendesk Support App enables advanced Zendesk Administrators to manage ticket, user and organization fields behaviour for selected Agents.\u003c/p\u003e\n\n\u003ch2\u003eApp Features\u003c/h2\u003e\n\n\u003cp\u003eApp supports advanced configuration of the following features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTICKET: Required fields\u003c/strong\u003e - listing ticket fields that should have any value at every ticket submission;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTICKET: hide / disable / show / enable fields\u003c/strong\u003e - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUSER: hide / show fields\u003c/strong\u003e - hiding/showing pre-configured user fields;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eORGANIZATION: hide / show fields\u003c/strong\u003e - hiding/showing pre-configured organization fields;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExclude agents by groups / tags / emails / organization\u003c/strong\u003e - agent specific configuration of app behaviour;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eError message when required fields are missing values\u003c/strong\u003e - custom text displayed when ticket submission is interrupted due to required fields missing values;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOptional delay in milliseconds\u003c/strong\u003e - solve possible conflicts between several installations of this app or between this and other apps that handling fields;\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director PRO\u003c/strong\u003e Zendesk Support App makes it possible to achieve very granular ticket, user and organization field management.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director PRO\u003c/strong\u003e App comes with detailed In-App instructions that makes it easier to configure.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c95fd18eeb0ec6f3e8f1/file-m2RqBpjkRl.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe In-App settings preview allows quick configuration preview.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c9498b61817a06c2daa7/file-4iXwzFP28a.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eInstalling single or multiple app instances will give you fields control that you never had before.\u003c/p\u003e\n\n\u003cp\u003eIn case of questions contact us via email.\u003c/p\u003e\n\n\u003ch2\u003eAbout 100lines.io\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://get.100lines.io/\"\u003e100lines.io\u003c/a\u003e\u003c/strong\u003e helps solving specific Zendesk and Business problems using advanced technical solutions.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFields Director FREE\u003c/strong\u003e runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the \u003ca href=\"https://get.100lines.io/article/14-privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstall\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstall app from Zendesk marketplace.\u003c/li\u003e\n\u003cli\u003eUse \u003ca href=\"https://100lines.io/100fieldstomanage.html\"\u003eApp documentation\u003c/a\u003e for configuration.\u003c/li\u003e\n\u003cli\u003eTo uninstall the app follow \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203662486\"\u003eZendesk instructions\u003c/a\u003e\nApp consider \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661786\"\u003eZendesk system requirements\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTICKET: Required fields\u003c/h3\u003e\n\n\u003ch4\u003eFields\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003erequester\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee.user\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee.group\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecollaborator\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebrand\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eform\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esubject\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecomment\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003einternalNote\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epublicReply\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eorganization\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esharedWith\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003edue_date\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eproblem\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecustom_field_{FIELD ID}\u003c/code\u003e\n### TICKET: hide/disable/show/enable fields\n#### Fields\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003erequester\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecollaborator\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esharedWith\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eticket_form_id\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003edue_date\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eproblem\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ebrand\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecustom_field_{FIELD ID}\u003c/code\u003e\n#### Field values\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee.optionValues:{GROUP ID}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee.optionValues:{GROUP ID}:{AGENT ID}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eassignee.optionValues.{GROUP ZERO BASED INDEX}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues:new\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues:open\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues:pending\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues:hold\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues:solved\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003estatus.optionValues.0\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues:ticket\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues:question\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues:incident\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues:problem\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues:task\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etype.optionValues.0\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues:low\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues:normal\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues:high\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues:urgent\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003epriority.optionValues.0\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eticket_form_id.optionValues:{FORM ID}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eticket_form_id.optionValues.0\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esharedWith.optionValues:{SHARING AGREEMENT ID}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esharedWith.optionValues.0\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecustom_field_{FIELD ID}.optionValues:{VALUE}\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ecustom_field_{FIELD ID}.optionValues.0\u003c/code\u003e\n### USER: hide/show fields\n#### Fields\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003enotes\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003edetails\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etimezone\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003elocales\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003euserSegments\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eorganization\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esignature\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003ealias\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003egroups\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eaccess\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003erole\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esystem::embeddable_last_seen\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esystem::nps_comment\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esystem::nps_rating\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003esystem::last_nps_survey_date\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{USER FIELD KEY}\u003c/code\u003e\n### ORGANIZATION: hide/show fields\n#### Fields\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003etags\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003edomains\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003egroup_id\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eshared_tickets\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003eshared_comments\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003edetails\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003enotes\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003e{ORGANIZATION FIELD KEY}\u003c/code\u003e\n### Exclude agents by groups/tags/emails/organization\n#### Value examples\u003c/li\u003e\n\u003cli\u003egroups example (group IDs): \u003ccode\u003e112233,556677\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003etags example (tags): \u003ccode\u003etypel1,vip\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eemails example (emails): \u003ccode\u003ehi@email.com,yo@mail.org\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eorganization example (organization IDs): \u003ccode\u003e998877,554433\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## About the App\n\n\n\n**Fields Director PRO** Zendesk Support App enables advanced Zendesk Administrators to manage ticket, user and organization fields behaviour for selected Agents.\n\n\n\n## App Features\n\n\n\nApp supports advanced configuration of the following features:\n\n\n\n- **TICKET: Required fields** - listing ticket fields that should have any value at every ticket submission;\n\n\n\n- **TICKET: hide / disable / show / enable fields** - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;\n\n\n\n- **USER: hide / show fields** - hiding/showing pre-configured user fields;\n\n\n\n- **ORGANIZATION: hide / show fields** - hiding/showing pre-configured organization fields;\n\n\n\n- **Exclude agents by groups / tags / emails / organization** - agent specific configuration of app behaviour;\n\n\n\n- **Error message when required fields are missing values** - custom text displayed when ticket submission is interrupted due to required fields missing values;\n\n\n\n- **Optional delay in milliseconds** - solve possible conflicts between several installations of this app or between this and other apps that handling fields;\n\n\n\n**Fields Director PRO** Zendesk Support App makes it possible to achieve very granular ticket, user and organization field management.\n\n\n\n**Fields Director PRO** App comes with detailed In-App instructions that makes it easier to configure.\n\n\n\n![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c95fd18eeb0ec6f3e8f1/file-m2RqBpjkRl.png)\n\n\n\nThe In-App settings preview allows quick configuration preview.\n\n\n\n![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/68bea24efac1976a43e1ac81/images/6963c9498b61817a06c2daa7/file-4iXwzFP28a.png)\n\n\n\nInstalling single or multiple app instances will give you fields control that you never had before.\n\n\n\nIn case of questions contact us via email.\n\n\n\n## About 100lines.io\n\n\n\n**[100lines.io](https://get.100lines.io/)** helps solving specific Zendesk and Business problems using advanced technical solutions.\n\n\n\n## Data disclosure\n\n\n\n**Fields Director FREE** runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the [Privacy Policy](https://get.100lines.io/article/14-privacy-policy)","raw_installation_instructions":"## Install\n* Install app from Zendesk marketplace.\n* Use [App documentation](https://100lines.io/100fieldstomanage.html) for configuration.\n* To uninstall the app follow [Zendesk instructions](https://support.zendesk.com/hc/en-us/articles/203662486)\nApp consider [Zendesk system requirements](https://support.zendesk.com/hc/en-us/articles/203661786).\n\n### TICKET: Required fields\n#### Fields\n* `requester`\n* `assignee`\n* `assignee.user`\n* `assignee.group`\n* `type`\n* `priority`\n* `tags`\n* `collaborator`\n* `brand`\n* `form`\n* `subject`\n* `comment`\n* `internalNote`\n* `publicReply`\n* `organization`\n* `sharedWith`\n* `due_date`\n* `problem`\n* `custom_field_{FIELD ID}`\n### TICKET: hide/disable/show/enable fields\n#### Fields\n* `requester`\n* `assignee`\n* `collaborator`\n* `sharedWith`\n* `tags`\n* `priority`\n* `ticket_form_id`\n* `due_date`\n* `problem`\n* `type`\n* `brand`\n* `status`\n* `custom_field_{FIELD ID}`\n#### Field values\n* `assignee.optionValues:{GROUP ID}`\n* `assignee.optionValues:{GROUP ID}:{AGENT ID}`\n* `assignee.optionValues.{GROUP ZERO BASED INDEX}`\n* `status.optionValues:new`\n* `status.optionValues:open`\n* `status.optionValues:pending`\n* `status.optionValues:hold`\n* `status.optionValues:solved`\n* `status.optionValues.0`\n* `type.optionValues:ticket`\n* `type.optionValues:question`\n* `type.optionValues:incident`\n* `type.optionValues:problem`\n* `type.optionValues:task`\n* `type.optionValues.0`\n* `priority.optionValues`\n* `priority.optionValues:low`\n* `priority.optionValues:normal`\n* `priority.optionValues:high`\n* `priority.optionValues:urgent`\n* `priority.optionValues.0`\n* `ticket_form_id.optionValues:{FORM ID}`\n* `ticket_form_id.optionValues.0`\n* `sharedWith.optionValues:{SHARING AGREEMENT ID}`\n* `sharedWith.optionValues.0`\n* `custom_field_{FIELD ID}.optionValues:{VALUE}`\n* `custom_field_{FIELD ID}.optionValues.0`\n### USER: hide/show fields\n#### Fields\n* `notes`\n* `details`\n* `timezone`\n* `locales`\n* `userSegments`\n* `organization`\n* `tags`\n* `signature`\n* `alias`\n* `groups`\n* `access`\n* `role`\n* `system::embeddable_last_seen`\n* `system::nps_comment`\n* `system::nps_rating`\n* `system::last_nps_survey_date`\n* `{USER FIELD KEY}`\n### ORGANIZATION: hide/show fields\n#### Fields\n* `tags`\n* `domains`\n* `group_id`\n* `shared_tickets`\n* `shared_comments`\n* `details`\n* `notes`\n* `{ORGANIZATION FIELD KEY}`\n### Exclude agents by groups/tags/emails/organization\n#### Value examples\n* groups example (group IDs): `112233,556677`\n* tags example (tags): `typel1,vip`\n* emails example (emails): `hi@email.com,yo@mail.org`\n* organization example (organization IDs): `998877,554433`","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1220934.apps.zdusercontent.com/1220934/assets/1772383458-6cbdc00485e19520b69a7d75b73db2a4/logo-small.png","large_icon":"https://1220934.apps.zdusercontent.com/1220934/assets/1772383458-6cbdc00485e19520b69a7d75b73db2a4/logo.png","screenshots":["https://1220934.apps.zdusercontent.com/1220934/assets/1772383458-6cbdc00485e19520b69a7d75b73db2a4/screenshot-0.png","https://1220934.apps.zdusercontent.com/1220934/assets/1772383458-6cbdc00485e19520b69a7d75b73db2a4/screenshot-1.png","https://1220934.apps.zdusercontent.com/1220934/assets/1772383458-6cbdc00485e19520b69a7d75b73db2a4/screenshot-2.png"],"installation_count":0},{"id":1221553,"name":"RuleScope","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":3528089,"app_id":1221553,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-03T07:19:58Z","updated_at":"2026-03-03T07:19:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5581,"entity_id":1221553,"app_id":1221553,"amount":4900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1T6lW56mW6hHzRBBHs4ObpEQ","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1S8W8t6mW6hHzRBB","cost_id":1615,"cost_type":"CostStripe","active":true,"created_at":"2026-03-03T07:20:00.000Z","updated_at":"2026-03-03T07:20:00.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-03T07:19:58Z","updated_at":"2026-08-07T21:44:42Z","terms_conditions_url":"https://rulescope.offshoot-labs.com/terms","app_organization":{"id":7499,"name":"OFFSHOOT LABS","email":"rulescope@offshoot-labs.com","website":"https://rulescope.offshoot-labs.com","country_code":"SG","stripe_account_id":"acct_1S8W8t6mW6hHzRBB","state":null},"locations":[2],"date_published":"2026-05-12T21:05:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-07T21:44:39Z","owner_id":269519,"author_name":"RuleScope","author_email":"rulescope@offshoot-labs.com","author_url":"https://rulescope.offshoot-labs.com","short_description":"Debug triggers: find conflicts, dead rules, and order issues","long_description":"\u003cp\u003e\u003ca href=\"https://demo.offshoot-labs.com/rulescope/rulescope-demo-marketplace.mp4\"\u003e\u003cimg src=\"https://rulescope.offshoot-labs.com/listing/video-banner.png\" alt=\"Watch the RuleScope demo\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eRuleScope gives Zendesk admins instant visibility into trigger health. Open the app and it scans every trigger automatically. There is nothing to configure.\u003c/p\u003e\n\n\u003ch3\u003eWhat it detects\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAction conflicts.\u003c/strong\u003e Two triggers can both fire on the same ticket and set the same field to different values (one sets priority to High, another to Low).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDead rules.\u003c/strong\u003e Triggers with logically impossible conditions that can never fire (status is \u0026quot;new\u0026quot; AND status is \u0026quot;open\u0026quot;).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRedundant triggers.\u003c/strong\u003e Duplicates with identical conditions and actions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExecution order issues.\u003c/strong\u003e A trigger changes a field that a later trigger depends on, creating a hidden ordering dependency.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow is this different from Zendesk\u0026#39;s built-in search?\u003c/h3\u003e\n\n\u003cp\u003eSearch matches the text in your rules. It cannot tell you that two of them land on the same ticket and fight over the same field.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://rulescope.offshoot-labs.com/listing/vs-built-in-search.png\" alt=\"Search finds the rules but not the collision\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eTicket debugger\u003c/h3\u003e\n\n\u003cp\u003ePick any trigger, load a real ticket (or enter values by hand), and RuleScope evaluates every condition to show which ones pass, fail, or are unknown. It names what is blocking the trigger and tells you what to change so it would fire.\u003c/p\u003e\n\n\u003ch3\u003eReading the report\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEvery finding is grouped under the trigger that causes it, so one problem trigger is one row instead of many near-identical lines\u003c/li\u003e\n\u003cli\u003eSort problem triggers by impact, issue count, or execution position\u003c/li\u003e\n\u003cli\u003eSummary cards show active trigger count and a critical / warning / info breakdown\u003c/li\u003e\n\u003cli\u003eEach finding is written in plain language: what is happening, why it matters, and the recommended next step\u003c/li\u003e\n\u003cli\u003eTrigger names link straight into your Zendesk admin, so you can go fix the rule you are reading about\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy \u0026amp; data disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://rulescope.offshoot-labs.com/listing/data-access.png\" alt=\"What RuleScope can reach in your account\"\u003e\u003c/p\u003e\n\n\u003cp\u003eRuleScope operates entirely within the Zendesk Apps Framework. It reads the following through the standard Zendesk API:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTriggers (conditions, actions, metadata)\u003c/li\u003e\n\u003cli\u003eTickets and ticket audits (only when you explicitly load a ticket in the Ticket debugger)\u003c/li\u003e\n\u003cli\u003eGroups and ticket fields (for display labels)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAll analysis runs locally inside your browser. \u003cstrong\u003eNo data is sent to external servers.\u003c/strong\u003e RuleScope does not store, export, or share any of your Zendesk data. For more details, see our privacy policy at https://rulescope.offshoot-labs.com/privacy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall RuleScope from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. You will see a new \u003cstrong\u003eRuleScope\u003c/strong\u003e icon in the left navigation bar.\u003c/li\u003e\n\u003cli\u003eClick the icon. RuleScope reads your triggers and scans them automatically. There is nothing to configure.\u003c/li\u003e\n\u003cli\u003eThe \u003cstrong\u003eIssues\u003c/strong\u003e view lists your problem triggers, worst first. Every finding is grouped under the trigger that causes it, and you can sort by impact, issue count, or execution position.\u003c/li\u003e\n\u003cli\u003eExpand a trigger to read its findings in plain language: what is happening, why it matters, and the recommended next step. Trigger names link straight into your Zendesk admin.\u003c/li\u003e\n\u003cli\u003eTo check one trigger against one ticket, open the \u003cstrong\u003eTicket debugger\u003c/strong\u003e tab, choose a trigger, and enter a ticket ID or URL. RuleScope evaluates every condition and names the ones blocking the trigger from firing. You can also edit field values by hand and re-evaluate.\u003c/li\u003e\n\u003cli\u003eAfter changing triggers in Zendesk, use \u003cstrong\u003eScan again\u003c/strong\u003e to refresh the report.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[![Watch the RuleScope demo](https://rulescope.offshoot-labs.com/listing/video-banner.png)](https://demo.offshoot-labs.com/rulescope/rulescope-demo-marketplace.mp4)\n\nRuleScope gives Zendesk admins instant visibility into trigger health. Open the app and it scans every trigger automatically. There is nothing to configure.\n\n### What it detects\n\n- **Action conflicts.** Two triggers can both fire on the same ticket and set the same field to different values (one sets priority to High, another to Low).\n- **Dead rules.** Triggers with logically impossible conditions that can never fire (status is \"new\" AND status is \"open\").\n- **Redundant triggers.** Duplicates with identical conditions and actions.\n- **Execution order issues.** A trigger changes a field that a later trigger depends on, creating a hidden ordering dependency.\n\n### How is this different from Zendesk's built-in search?\n\nSearch matches the text in your rules. It cannot tell you that two of them land on the same ticket and fight over the same field.\n\n![Search finds the rules but not the collision](https://rulescope.offshoot-labs.com/listing/vs-built-in-search.png)\n\n### Ticket debugger\n\nPick any trigger, load a real ticket (or enter values by hand), and RuleScope evaluates every condition to show which ones pass, fail, or are unknown. It names what is blocking the trigger and tells you what to change so it would fire.\n\n### Reading the report\n\n- Every finding is grouped under the trigger that causes it, so one problem trigger is one row instead of many near-identical lines\n- Sort problem triggers by impact, issue count, or execution position\n- Summary cards show active trigger count and a critical / warning / info breakdown\n- Each finding is written in plain language: what is happening, why it matters, and the recommended next step\n- Trigger names link straight into your Zendesk admin, so you can go fix the rule you are reading about\n\n---\n\n**Privacy \u0026 data disclosure**\n\n![What RuleScope can reach in your account](https://rulescope.offshoot-labs.com/listing/data-access.png)\n\nRuleScope operates entirely within the Zendesk Apps Framework. It reads the following through the standard Zendesk API:\n\n- Triggers (conditions, actions, metadata)\n- Tickets and ticket audits (only when you explicitly load a ticket in the Ticket debugger)\n- Groups and ticket fields (for display labels)\n\nAll analysis runs locally inside your browser. **No data is sent to external servers.** RuleScope does not store, export, or share any of your Zendesk data. For more details, see our privacy policy at https://rulescope.offshoot-labs.com/privacy.","raw_installation_instructions":"1. Install RuleScope from the Zendesk Marketplace.\n2. Open Zendesk Support. You will see a new **RuleScope** icon in the left navigation bar.\n3. Click the icon. RuleScope reads your triggers and scans them automatically. There is nothing to configure.\n4. The **Issues** view lists your problem triggers, worst first. Every finding is grouped under the trigger that causes it, and you can sort by impact, issue count, or execution position.\n5. Expand a trigger to read its findings in plain language: what is happening, why it matters, and the recommended next step. Trigger names link straight into your Zendesk admin.\n6. To check one trigger against one ticket, open the **Ticket debugger** tab, choose a trigger, and enter a ticket ID or URL. RuleScope evaluates every condition and names the ones blocking the trigger from firing. You can also edit field values by hand and re-evaluate.\n7. After changing triggers in Zendesk, use **Scan again** to refresh the report.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1221553.apps.zdusercontent.com/1221553/assets/1785159821-b335c09b1a51f4c1cf0f842990831974/logo-small.png","large_icon":"https://1221553.apps.zdusercontent.com/1221553/assets/1785159821-b335c09b1a51f4c1cf0f842990831974/logo.png","screenshots":["https://1221553.apps.zdusercontent.com/1221553/assets/1785159821-b335c09b1a51f4c1cf0f842990831974/screenshot-0.png","https://1221553.apps.zdusercontent.com/1221553/assets/1785159821-b335c09b1a51f4c1cf0f842990831974/screenshot-1.png","https://1221553.apps.zdusercontent.com/1221553/assets/1785159821-b335c09b1a51f4c1cf0f842990831974/screenshot-2.png"],"installation_count":2},{"id":1221635,"name":"Attachment Redaction Tool","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3528430,"app_id":1221635,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-03T10:49:16Z","updated_at":"2026-03-03T10:49:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5583,"entity_id":1221635,"app_id":1221635,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-03T10:49:17.000Z","updated_at":"2026-03-03T10:49:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-03T10:49:16Z","updated_at":"2026-03-19T17:44:17Z","terms_conditions_url":null,"app_organization":{"id":7494,"name":"MotoPress","email":"hello@motopress.com","website":"https://motopress.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-03-19T17:44:08Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-03-19T17:44:15Z","owner_id":269519,"author_name":"MotoPress","author_email":"hello@motopress.com","author_url":"https://motopress.com/","short_description":"Bulk redact attachments from closed tickets within a date range.","long_description":"\u003cp\u003eThis app helps agents bulk redact attachments from closed tickets within a selected date range. Agents can choose a start and end date, view closed tickets with attachments, and redact selected attachments with a single click.\u003c/p\u003e\n\n\u003cp\u003eThe app runs directly within your Zendesk account and does not require any additional credentials or API keys.\u003c/p\u003e\n\n\u003ch3\u003eHow it works:\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSelect a date range (week or month recommended). Avoid selecting a long date range, as it may take more time to process.\u003c/li\u003e\n\u003cli\u003eClick the Search button and wait. It may take several minutes while the application searches for closed tickets and analyzes each reply within those tickets to find attachments.\u003c/li\u003e\n\u003cli\u003eOnce the search is complete, you will see a list of all found attachments.\u003c/li\u003e\n\u003cli\u003eYou can then redact individual attachments or bulk redact all of them at once.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eThis app processes ticket data (including attachments) solely within your Zendesk account to perform redaction actions requested by the agent. No ticket data or attachments are stored, transmitted, or shared with external servers or third parties. All operations are executed using Zendesk APIs under the permissions granted by your account, ensuring that data access is limited and secure. We do not collect, retain, or use customer data for any purpose other than providing the app’s functionality.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and launch it from the left navigation bar in your Zendesk account.\u003c/p\u003e\n","raw_long_description":"This app helps agents bulk redact attachments from closed tickets within a selected date range. Agents can choose a start and end date, view closed tickets with attachments, and redact selected attachments with a single click.\n\nThe app runs directly within your Zendesk account and does not require any additional credentials or API keys.\n\n### How it works:\n1. Select a date range (week or month recommended). Avoid selecting a long date range, as it may take more time to process.\n2. Click the Search button and wait. It may take several minutes while the application searches for closed tickets and analyzes each reply within those tickets to find attachments.\n3. Once the search is complete, you will see a list of all found attachments.\n4. You can then redact individual attachments or bulk redact all of them at once.\n\n### Data Privacy \u0026 Security\nThis app processes ticket data (including attachments) solely within your Zendesk account to perform redaction actions requested by the agent. No ticket data or attachments are stored, transmitted, or shared with external servers or third parties. All operations are executed using Zendesk APIs under the permissions granted by your account, ensuring that data access is limited and secure. We do not collect, retain, or use customer data for any purpose other than providing the app’s functionality.","raw_installation_instructions":"Install the app and launch it from the left navigation bar in your Zendesk account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1221635.apps.zdusercontent.com/1221635/assets/1773919608-80c4d3d6fbffc45d20535f6d8fd2f7e7/logo-small.png","large_icon":"https://1221635.apps.zdusercontent.com/1221635/assets/1773919608-80c4d3d6fbffc45d20535f6d8fd2f7e7/logo.png","screenshots":["https://1221635.apps.zdusercontent.com/1221635/assets/1773919608-80c4d3d6fbffc45d20535f6d8fd2f7e7/screenshot-1.png","https://1221635.apps.zdusercontent.com/1221635/assets/1773919608-80c4d3d6fbffc45d20535f6d8fd2f7e7/screenshot-2.png"],"installation_count":11},{"id":1221750,"name":"Genesys Cloud Connector by 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Our connector creates a unified workspace, ensuring your tools work in perfect harmony rather than in silos.\u003cbr\u003e\u003cbr\u003e\nThis powerful, flexible, and easy-to-deploy solution embeds advanced Genesys Cloud capabilities directly into your Zendesk environment, delivering a fluid experience for agents and a seamless journey for your customers.  \u003c/p\u003e\n\n\u003cp\u003eFeatures and benefits\u003cbr\u003e\u003cbr\u003e\n* Screen-pop: with our advanced contact disambiguation agents know who is calling instantly, and are provided with a complete, context-rich workspace from the first second\u003cbr\u003e\u003cbr\u003e\n* Data Sync: automatic interaction data synchronization to keep records in perfect harmony\u003cbr\u003e\u003cbr\u003e\n* Click-to-Dial: improve productivity by initiating calls directly from the Zendesk interface\u003cbr\u003e\u003cbr\u003e\n* Omnichannel: seamless management of both voice and digital interactions in one place\u003cbr\u003e\u003cbr\u003e\n* Enterprise Grade: secure, scalable, and built to be future-ready\u003cbr\u003e\u003cbr\u003e\n* Fast ROI: optimized for quick deployment and immediate time-to-value  \u003c/p\u003e\n\n\u003cp\u003eData Access and Privacy: we prioritize your security, our connector simply exchanges information on the agent\u0026#39;s local machine between Zendesk and Genesys Cloud, and does not save, store, or export your sensitive data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started is simple. Upon purchase or trial, you will be provided with a comprehensive package containing:\u003cbr\u003e\u003cbr\u003e\n1. The Connector Application\u003cbr\u003e\u003cbr\u003e\n2. A detailed Deployment Guide\u003c/p\u003e\n","raw_long_description":"###The Connector Your Enterprise Needs  \n\nSoftphone specializes in CX integrations, specifically bridging the gap between CCaaS functionalities and your Enterprise Systems. Our connector creates a unified workspace, ensuring your tools work in perfect harmony rather than in silos.  \nThis powerful, flexible, and easy-to-deploy solution embeds advanced Genesys Cloud capabilities directly into your Zendesk environment, delivering a fluid experience for agents and a seamless journey for your customers.  \n\nFeatures and benefits  \n* Screen-pop: with our advanced contact disambiguation agents know who is calling instantly, and are provided with a complete, context-rich workspace from the first second  \n* Data Sync: automatic interaction data synchronization to keep records in perfect harmony  \n* Click-to-Dial: improve productivity by initiating calls directly from the Zendesk interface  \n* Omnichannel: seamless management of both voice and digital interactions in one place  \n* Enterprise Grade: secure, scalable, and built to be future-ready  \n* Fast ROI: optimized for quick deployment and immediate time-to-value  \n\nData Access and Privacy: we prioritize your security, our connector simply exchanges information on the agent's local machine between Zendesk and Genesys Cloud, and does not save, store, or export your sensitive data.","raw_installation_instructions":"Getting started is simple. Upon purchase or trial, you will be provided with a comprehensive package containing:  \n1. The Connector Application  \n2. 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Escalate risky cases.","long_description":"\u003cp\u003eResolveAI reviews Zendesk tickets against your Help Center and escalation rules, helping teams prepare safe replies for routine tickets and hand risky cases to humans with context.\u003c/p\u003e\n\n\u003cp\u003eStart in sandbox mode before connecting live data. The app shows fake realistic tickets for order status, refund requests, damaged items, angry customers, and policy exceptions. Each example shows the proposed action, matched policy, confidence, escalation reason when risky, and preview-before-send copy.\u003c/p\u003e\n\n\u003cp\u003eWhat ResolveAI reviews on every ticket:\u003cbr\u003e\n- Help Center alignment — does the reply match your knowledge base?\u003cbr\u003e\n- Policy adherence — does answering require a policy decision or exception?\u003cbr\u003e\n- Escalation risk — is this a sensitive, billing, complaint, or chargeback-type ticket?\u003cbr\u003e\n- Answer confidence — is the response grounded in Help Center content?\u003cbr\u003e\n- Human approval — should this reply be reviewed before it reaches the customer?\u003c/p\u003e\n\n\u003cp\u003eWhat happens after review:\u003cbr\u003e\n- High-confidence, policy-safe tickets get a verified reply preview by default\u003cbr\u003e\n- Customer-facing autonomous send stays off until explicitly configured\u003cbr\u003e\n- Low-confidence, risky, or policy-relevant tickets are routed to your team with QA context and a suggested reply in an internal note\u003cbr\u003e\n- Every reviewed ticket is logged in the sidebar with confidence score, risk flags, source articles, and proof metrics\u003c/p\u003e\n\n\u003cp\u003eIncluded in every plan:\u003cbr\u003e\n- Sandbox ticket demo using fake data only\u003cbr\u003e\n- Ticket sidebar showing QA review status, risk flags, answer confidence, and preview-before-send copy\u003cbr\u003e\n- Help Center source attribution — see which articles supported each reply\u003cbr\u003e\n- Escalation rules for sensitive tickets, policy risks, and low-confidence responses\u003cbr\u003e\n- Support automation safety report export\u003cbr\u003e\n- Outcome-based pricing tied to safe ticket outcomes\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eDATA DISCLOSURE\u003c/p\u003e\n\n\u003cp\u003eData Collected:\u003cbr\u003e\n- Ticket content: subject, description, and comments\u003cbr\u003e\n- Requester information: name and email address\u003cbr\u003e\n- Ticket metadata: tags, priority, and status\u003cbr\u003e\n- Help Center articles (public knowledge base content)\u003c/p\u003e\n\n\u003cp\u003eThird-Party Data Sharing:\u003cbr\u003e\nThe data listed above may be sent to the following third-party large language model (LLM) providers for AI processing:\u003cbr\u003e\n- Groq\u003cbr\u003e\n- Google Gemini\u003cbr\u003e\n- SambaNova\u003cbr\u003e\n- Nvidia\u003c/p\u003e\n\n\u003cp\u003eData Handling:\u003cbr\u003e\n- All data is transmitted securely via HTTPS\u003cbr\u003e\n- Provider data handling is governed by each provider\u0026#39;s terms and policies\u003cbr\u003e\n- ResolveAI does not sell or share your data for advertising\u003c/p\u003e\n\n\u003cp\u003eFor more information, visit our privacy policy: https://resolveai-zendesk.dasgroupllc.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eOpen a ticket in Zendesk Support — the ResolveAI sidebar appears in the ticket panel\u003c/li\u003e\n\u003cli\u003eReview the sandbox tickets before connecting live data\u003c/li\u003e\n\u003cli\u003eComplete the OAuth authorization so ResolveAI can read and review tickets on your behalf\u003c/li\u003e\n\u003cli\u003eAdd and maintain Help Center articles — ResolveAI uses these as the source of truth for QA review\u003c/li\u003e\n\u003cli\u003eConfigure your escalation rules, confidence threshold, and approval setting before enabling autonomous send\u003c/li\u003e\n\u003cli\u003eResolveAI will review new tickets and update the sidebar with QA results, risk flags, and outcome\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ResolveAI reviews Zendesk tickets against your Help Center and escalation rules, helping teams prepare safe replies for routine tickets and hand risky cases to humans with context.\n\nStart in sandbox mode before connecting live data. 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Each example shows the proposed action, matched policy, confidence, escalation reason when risky, and preview-before-send copy.\n\nWhat ResolveAI reviews on every ticket:\n- Help Center alignment — does the reply match your knowledge base?\n- Policy adherence — does answering require a policy decision or exception?\n- Escalation risk — is this a sensitive, billing, complaint, or chargeback-type ticket?\n- Answer confidence — is the response grounded in Help Center content?\n- Human approval — should this reply be reviewed before it reaches the customer?\n\nWhat happens after review:\n- High-confidence, policy-safe tickets get a verified reply preview by default\n- Customer-facing autonomous send stays off until explicitly configured\n- Low-confidence, risky, or policy-relevant tickets are routed to your team with QA context and a suggested reply in an internal note\n- Every reviewed ticket is logged in the sidebar with confidence score, risk flags, source articles, and proof metrics\n\nIncluded in every plan:\n- Sandbox ticket demo using fake data only\n- Ticket sidebar showing QA review status, risk flags, answer confidence, and preview-before-send copy\n- Help Center source attribution — see which articles supported each reply\n- Escalation rules for sensitive tickets, policy risks, and low-confidence responses\n- Support automation safety report export\n- Outcome-based pricing tied to safe ticket outcomes\n\n---\n\nDATA DISCLOSURE\n\nData Collected:\n- Ticket content: subject, description, and comments\n- Requester information: name and email address\n- Ticket metadata: tags, priority, and status\n- Help Center articles (public knowledge base content)\n\nThird-Party Data Sharing:\nThe data listed above may be sent to the following third-party large language model (LLM) providers for AI processing:\n- Groq\n- Google Gemini\n- SambaNova\n- Nvidia\n\nData Handling:\n- All data is transmitted securely via HTTPS\n- Provider data handling is governed by each provider's terms and policies\n- ResolveAI does not sell or share your data for advertising\n\nFor more information, visit our privacy policy: https://resolveai-zendesk.dasgroupllc.com/privacy","raw_installation_instructions":"1. 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Please click on this link and be prepared to share files, your screen or your camera as indicated by the advisor.\n\n[Customer Access URL will be inserted here]","secure":false,"scopes":null,"options":null},{"id":3529980,"app_id":1222142,"name":"allowEditZendeskInvite","kind":"checkbox","required":false,"position":8,"created_at":"2026-03-04T11:32:10Z","updated_at":"2026-03-04T11:32:10Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3529981,"app_id":1222142,"name":"enableGetTranscript","kind":"checkbox","required":false,"position":9,"created_at":"2026-03-04T11:32:10Z","updated_at":"2026-03-04T11:32:10Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3529982,"app_id":1222142,"name":"enableAddChatMsgs","kind":"checkbox","required":false,"position":10,"created_at":"2026-03-04T11:32:10Z","updated_at":"2026-03-04T11:32:10Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3529983,"app_id":1222142,"name":"applyDefaultTag","kind":"checkbox","required":false,"position":11,"created_at":"2026-03-04T11:32:10Z","updated_at":"2026-03-04T11:32:10Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3529984,"app_id":1222142,"name":"defaultTagName","kind":"text","required":false,"position":12,"created_at":"2026-03-04T11:32:10Z","updated_at":"2026-03-04T11:32:10Z","default_value":"Grypp","secure":false,"scopes":null,"options":null},{"id":3529985,"app_id":1222142,"name":"tagPrefix","kind":"text","required":false,"position":13,"created_at":"2026-03-04T11:32:11Z","updated_at":"2026-03-04T11:32:11Z","default_value":"GRYPP","secure":false,"scopes":null,"options":null},{"id":3529986,"app_id":1222142,"name":"applyGryppTags","kind":"checkbox","required":false,"position":14,"created_at":"2026-03-04T11:32:11Z","updated_at":"2026-03-04T11:32:11Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3529987,"app_id":1222142,"name":"pollingInterval","kind":"number","required":false,"position":15,"created_at":"2026-03-04T11:32:11Z","updated_at":"2026-03-04T11:32:11Z","default_value":"30","secure":false,"scopes":null,"options":null},{"id":3529988,"app_id":1222142,"name":"pollingMaxDuration","kind":"number","required":false,"position":16,"created_at":"2026-03-04T11:32:11Z","updated_at":"2026-03-04T11:32:11Z","default_value":"60","secure":false,"scopes":null,"options":null}],"plans":[{"id":5589,"entity_id":1222142,"app_id":1222142,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-04T11:32:15.000Z","updated_at":"2026-03-04T11:32:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-04T11:32:07Z","updated_at":"2026-04-21T15:59:14Z","terms_conditions_url":null,"app_organization":{"id":7360,"name":"Grypp","email":"support@grypp.io","website":"www.grypp.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-04-21T15:59:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://get.grypp.io/vendor-integration?partner_source=Zendesk"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-04-21T15:57:35Z","owner_id":269519,"author_name":"Grypp","author_email":"support@grypp.io","author_url":"https://get.grypp.io/vendor-integration?partner_source=Zendesk","short_description":"Transform Customer Conversations with Grypp Visual Engagement","long_description":"\u003ch3\u003eVisual customer engagement for Zendesk\u003c/h3\u003e\n\n\u003cp\u003eGrypp is a visual engagement platform built for customer service, support, sales, and onboarding teams. It helps agents move beyond voice-only support by adding secure visual tools that make it easier to see issues, guide customers, complete tasks, and improve outcomes in real time.  \u003c/p\u003e\n\n\u003ch4\u003eWhat Grypp helps you do:\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eUse app-free one-way video and live visual guidance to troubleshoot issues faster  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCo-browse websites and digital journeys in real time to guide support interactions, assist sales conversations, and help customers complete forms, applications, and purchases  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShare, receive, and review documents and files during the interaction  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport identity verification and signature workflows  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable secure payment journeys through PCI DSS compliant payment partners  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGive agents reporting, audit visibility, and session insight  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eCommon use cases\u003c/h4\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGuided support and troubleshooting  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAssisted form filling and onboarding  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClaims, returns, and document review  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIdentity verification and signature capture  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAssisted checkout and payment completion  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003ePrivacy and data handling:\u003c/h4\u003e\n\n\u003cp\u003eDepending on configuration and enabled features, Grypp may access, use, and store data needed to deliver the service. This can include customer and agent interaction data shared during a live session, session metadata, uploaded files and documents, signatures, identity verification data where enabled, and audit trail data. Where payment workflows are used, payment-related data may be handled through PCI DSS compliant external payment partners.  \u003c/p\u003e\n\n\u003cp\u003eThis data is used to deliver live support, enable visual collaboration, support document and verification workflows, maintain audit records, provide reporting, and improve service delivery. Grypp states that personal information is stored in fully encrypted cloud systems in the UK, EU, or US, retained only as long as necessary for the purpose it was collected and to meet legal obligations, and not passed to third parties unless required for those purposes or by law.  \u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: \u003ca href=\"https://grypp.io/privacy-policy/\"\u003ePrivacy Policy | Grypp.io\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eAdmin setup\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eObtain your Grypp API key from your Grypp account or Grypp representative\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps \u0026gt; Marketplace\u003c/strong\u003e, search for \u003cstrong\u003eGrypp Visual Engagement\u003c/strong\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the settings screen, paste your API key into the \u003cstrong\u003eGrypp API key\u003c/strong\u003e field and confirm the allowed domains are \u003ccode\u003eapi.grypp.io\u003c/code\u003e and \u003ccode\u003eassets.grypp.io\u003c/code\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose which invitation methods you want to enable for agents: Email, SMS, Copy link, Zendesk ticket message\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfigure your preferred tag prefix and Grypp tags if you want transcripts and insights to be written back to tickets\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdjust polling interval and maximum polling duration if you want to control when transcripts are auto-posted.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eUsing Grypp in Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen a customer ticket and launch the \u003cstrong\u003eGrypp Visual Engagement\u003c/strong\u003e app in the ticket sidebar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConfirm or update the customer name, email and phone number pre-filled from the ticket requester\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect an invitation method and click \u003cstrong\u003eStart Grypp Conversation\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAgent Access\u003c/strong\u003e to join the visual session in a new browser window\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse Grypp tools (screen share, document sharing, web links) to guide the customer through the journey\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eWhen the session ends, review the interaction summary and any Grypp tags that are automatically posted back into the ticket, or use \u003cstrong\u003eGet Transcript\u003c/strong\u003e if you need it on demand.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Visual customer engagement for Zendesk  \n\nGrypp is a visual engagement platform built for customer service, support, sales, and onboarding teams. It helps agents move beyond voice-only support by adding secure visual tools that make it easier to see issues, guide customers, complete tasks, and improve outcomes in real time.  \n\n#### What Grypp helps you do:  \n\n* Use app-free one-way video and live visual guidance to troubleshoot issues faster  \n\n* Co-browse websites and digital journeys in real time to guide support interactions, assist sales conversations, and help customers complete forms, applications, and purchases  \n\n* Share, receive, and review documents and files during the interaction  \n\n* Support identity verification and signature workflows  \n\n* Enable secure payment journeys through PCI DSS compliant payment partners  \n\n* Give agents reporting, audit visibility, and session insight  \n\n#### Common use cases  \n\n* Guided support and troubleshooting  \n\n* Assisted form filling and onboarding  \n\n* Claims, returns, and document review  \n\n* Identity verification and signature capture  \n\n* Assisted checkout and payment completion  \n\n#### Privacy and data handling:  \n\nDepending on configuration and enabled features, Grypp may access, use, and store data needed to deliver the service. This can include customer and agent interaction data shared during a live session, session metadata, uploaded files and documents, signatures, identity verification data where enabled, and audit trail data. Where payment workflows are used, payment-related data may be handled through PCI DSS compliant external payment partners.  \n\nThis data is used to deliver live support, enable visual collaboration, support document and verification workflows, maintain audit records, provide reporting, and improve service delivery. Grypp states that personal information is stored in fully encrypted cloud systems in the UK, EU, or US, retained only as long as necessary for the purpose it was collected and to meet legal obligations, and not passed to third parties unless required for those purposes or by law.  \n\nPrivacy Policy: [Privacy Policy | Grypp.io](https://grypp.io/privacy-policy/)","raw_installation_instructions":"### Admin setup  \n\n1. Obtain your Grypp API key from your Grypp account or Grypp representative  \n2. In Zendesk Admin Center, go to **Apps \u003e Marketplace**, search for **Grypp Visual Engagement** and click **Install**  \n3. On the settings screen, paste your API key into the **Grypp API key** field and confirm the allowed domains are `api.grypp.io` and `assets.grypp.io`  \n4. Choose which invitation methods you want to enable for agents: Email, SMS, Copy link, Zendesk ticket message  \n5. Configure your preferred tag prefix and Grypp tags if you want transcripts and insights to be written back to tickets  \n6. Adjust polling interval and maximum polling duration if you want to control when transcripts are auto-posted.  \n\n### Using Grypp in Zendesk  \n\n1. Open a customer ticket and launch the **Grypp Visual Engagement** app in the ticket sidebar  \n2. Confirm or update the customer name, email and phone number pre-filled from the ticket requester  \n3. Select an invitation method and click **Start Grypp Conversation**  \n4. Click **Agent Access** to join the visual session in a new browser window  \n5. Use Grypp tools (screen share, document sharing, web links) to guide the customer through the journey  \n6. When the session ends, review the interaction summary and any Grypp tags that are automatically posted back into the ticket, or use **Get Transcript** if you need it on demand.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1222142.apps.zdusercontent.com/1222142/assets/1776765592-78eaa6a2fc7b1b1111393e6dc31ba40d/logo-small.png","large_icon":"https://1222142.apps.zdusercontent.com/1222142/assets/1776765592-78eaa6a2fc7b1b1111393e6dc31ba40d/logo.png","screenshots":["https://1222142.apps.zdusercontent.com/1222142/assets/1776765592-78eaa6a2fc7b1b1111393e6dc31ba40d/screenshot-0.png","https://1222142.apps.zdusercontent.com/1222142/assets/1776765592-78eaa6a2fc7b1b1111393e6dc31ba40d/screenshot-1.png","https://1222142.apps.zdusercontent.com/1222142/assets/1776765592-78eaa6a2fc7b1b1111393e6dc31ba40d/screenshot-2.png"],"installation_count":1},{"id":1222571,"name":"OpenLM Metrics","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3531631,"app_id":1222571,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-05T07:14:12Z","updated_at":"2026-03-05T07:14:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5590,"entity_id":1222571,"app_id":1222571,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-05T07:14:13.000Z","updated_at":"2026-03-05T07:14:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-05T07:14:11Z","updated_at":"2026-06-17T23:01:53Z","terms_conditions_url":null,"app_organization":{"id":7431,"name":"OpenLM","email":"sabina.yasmin@openlm.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-04-02T17:25:06Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-06-17T23:01:50Z","owner_id":269519,"author_name":"OpenLM","author_email":"admin@openlm.com","author_url":"https://www.openlm.com","short_description":"Visual dashboards and metrics for OpenLM license management support.","long_description":"\u003ch3\u003eAbout OpenLM\u003c/h3\u003e\n\n\u003cp\u003eOpenLM is a global leader in software license management, helping organizations optimize engineering software licenses (like FLEXlm and DSLS) to reduce costs and ensure compliance.  \u003c/p\u003e\n\n\u003ch3\u003eOpenLM Metrics: Real-Time Analytics\u003c/h3\u003e\n\n\u003cp\u003eOpenLM Metrics is a sidebar widget built with the Zendesk Apps Framework (ZAF) that provides agents with an instant analytics dashboard for OpenLM-tagged support tickets. This app eliminates manual reporting by surfacing global trends directly in the sidebar, allowing agents to see if a customer\u0026#39;s issue is isolated or part of a wider technical trend.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLive Metrics:\u003c/strong\u003e Uses 13 Search API queries to track total volume, high-priority issues, and 30-day resolution trends.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Analytics:\u003c/strong\u003e Computes average response times and identifies top recurring ticket subjects.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisual Dashboards:\u003c/strong\u003e Renders interactive pie and bar charts showing ticket status, priority distribution, and activity trends.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy Notice\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData Accessed:\u003c/strong\u003e Ticket status, priority, and tags—strictly filtered to the \u0026#39;openlm\u0026#39; tag—via ZAF and Search API.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Usage:\u003c/strong\u003e Used exclusively to render the in-app dashboard for the active agent.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStorage \u0026amp; Security:\u003c/strong\u003e \u003cstrong\u003eNo data is stored, exported, or transmitted to external servers.\u003c/strong\u003e All processing occurs client-side in the browser.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThird-Party Sharing:\u003c/strong\u003e No data is shared with third parties. No data persists after the session.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and start using the app.\u003c/p\u003e\n","raw_long_description":"### About OpenLM  \n\nOpenLM is a global leader in software license management, helping organizations optimize engineering software licenses (like FLEXlm and DSLS) to reduce costs and ensure compliance.  \n\n### OpenLM Metrics: Real-Time Analytics  \n\nOpenLM Metrics is a sidebar widget built with the Zendesk Apps Framework (ZAF) that provides agents with an instant analytics dashboard for OpenLM-tagged support tickets. This app eliminates manual reporting by surfacing global trends directly in the sidebar, allowing agents to see if a customer's issue is isolated or part of a wider technical trend.  \n\n* **Live Metrics:** Uses 13 Search API queries to track total volume, high-priority issues, and 30-day resolution trends.  \n* **Advanced Analytics:** Computes average response times and identifies top recurring ticket subjects.  \n* **Visual Dashboards:** Renders interactive pie and bar charts showing ticket status, priority distribution, and activity trends.  \n\n### Data Disclosure \u0026 Privacy Notice  \n\n* **Data Accessed:** Ticket status, priority, and tags—strictly filtered to the 'openlm' tag—via ZAF and Search API.  \n* **Data Usage:** Used exclusively to render the in-app dashboard for the active agent.  \n* **Storage \u0026 Security:** **No data is stored, exported, or transmitted to external servers.** All processing occurs client-side in the browser.  \n* **Third-Party Sharing:** No data is shared with third parties. No data persists after the session.","raw_installation_instructions":"Simply click install and start using the app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1222571.apps.zdusercontent.com/1222571/assets/1780924539-ef2abccf5017dae4543149a43af4fd29/logo-small.png","large_icon":"https://1222571.apps.zdusercontent.com/1222571/assets/1780924539-ef2abccf5017dae4543149a43af4fd29/logo.png","screenshots":["https://1222571.apps.zdusercontent.com/1222571/assets/1780924539-ef2abccf5017dae4543149a43af4fd29/screenshot-0.png","https://1222571.apps.zdusercontent.com/1222571/assets/1780924539-ef2abccf5017dae4543149a43af4fd29/screenshot-1.png","https://1222571.apps.zdusercontent.com/1222571/assets/1780924539-ef2abccf5017dae4543149a43af4fd29/screenshot-2.png"],"installation_count":2},{"id":1222805,"name":"Document Parser OCR","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3532854,"app_id":1222805,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-05T17:11:02Z","updated_at":"2026-03-05T17:11:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5592,"entity_id":1222805,"app_id":1222805,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-05T17:11:03.000Z","updated_at":"2026-03-05T17:11:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-05T17:11:01Z","updated_at":"2026-03-10T16:44:08Z","terms_conditions_url":null,"app_organization":{"id":3363,"name":"Swifteq Ltd","email":"support@swifteq.com","website":"https://www.swifteq.com/","country_code":"IE","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-03-10T16:43:35Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.swifteq.com/document-parser-ocr-pricing"},"location_names":["nav_bar"],"last_update_time":"2026-03-10T16:44:05Z","owner_id":269519,"author_name":"Swifteq","author_email":"welcome@swifteq.com","author_url":"https://www.swifteq.com/zendesk-document-parser-ocr?utm_medium=marketplace\u0026utm_source=document_parser","short_description":"Automatically convert PDFs, images and scanned documents into searchable, actionable text","long_description":"\u003cp\u003eStop manually copying data from documents attached to your Zendesk tickets. \u003cstrong\u003eSwifteq Document Parser OCR\u003c/strong\u003e automatically extracts text from PDFs, images, and scanned documents — then inserts it as a comment or updates ticket fields with specific data like invoice numbers, customer addresses, and order IDs.\u003c/p\u003e\n\n\u003cp\u003eNo more squinting at scanned forms or manually typing out data. Your team get instant access to the information they need, right inside the ticket.\u003c/p\u003e\n\n\u003ch2\u003eFeatures That Make Document Parser OCR a Must-Have\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic OCR Text Extraction\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAutomatically convert attached PDFs, images (JPG, PNG, HEIC), and scanned documents into searchable, readable text — as soon as a ticket is created or updated.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInsert Extracted Text as Ticket Comments\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe full extracted text is added as an internal note on the ticket, giving agents instant access to document content without opening attachments.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eSmart Field Autofill\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGo beyond simple text extraction. Define rules to automatically identify and extract specific data — invoice numbers, customer IDs, addresses, dates, and more — and populate custom fields automatically.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+1.png\" alt=\"Screenshot of Document Parser OCR\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAI-Powered Data Recognition\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUse AI to intelligently recognize and extract structured data from complex documents like invoices, medical forms, shipping labels, and contracts.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAll-in-One Solution — OCR + Extraction in a Single App\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUnlike competitors that require separate apps for OCR and data extraction, Document Parser OCR handles everything in one place. AI reads your documents and extracts the specific data you need — no regex, no rigid pattern matching, no juggling multiple apps.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+2.png\" alt=\"Screenshot of Document Parser OCR\"\u003e\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eFlexible AI Extraction Rules\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDescribe what data to extract in plain language and let AI do the rest.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eZendesk Trigger Integration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWorks seamlessly with Zendesk triggers to process documents when tickets are created or updated.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-Time Processing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDocuments are processed automatically as tickets arrive.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+2.png\" alt=\"Screenshot of Document Parser OCR\"\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e now to start your free 14-day trial. No credit card required.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our \u003cstrong\u003e\u003ca href=\"https://www.swifteq.com/zendesk-document-parser-ocr\"\u003eDocument Parser OCR App\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Swifteq\u0026#39;s Document Parser OCR?\u003c/h2\u003e\n\n\u003cp\u003e🎯 \u003cstrong\u003eEliminate Manual Data Entry\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStop wasting time copying information from attachments into ticket fields. Let OCR and AI do it instantly.\u003c/p\u003e\n\n\u003cp\u003e⏱️ \u003cstrong\u003eFaster First Response Times\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith document data extracted and fields populated before agents open the ticket, your team can respond faster and resolve issues sooner.\u003c/p\u003e\n\n\u003cp\u003e🔍 \u003cstrong\u003eMake Attachments Searchable\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTurn static PDFs and images into searchable text.\u003c/p\u003e\n\n\u003cp\u003e🛠️ \u003cstrong\u003eEasy No-Code Setup\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eConfigure extraction rules with a simple interface — no technical skills required. Go live in minutes.\u003c/p\u003e\n\n\u003cp\u003e💰 \u003cstrong\u003eTransparent Pricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePricing starts at €99/month. Visit our \u003ca href=\"https://www.swifteq.com/document-parser-ocr-pricing\"\u003epricing page\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg\" alt=\"Swifteq customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the Developer:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eDocument Parser OCR is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy:\u003c/strong\u003e Document Parser OCR processes document data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGet started in few easy steps. Check out our \u003ca href=\"https://support.swifteq.com/hc/en-us/categories/43713362011793?utm_medium=marketplace\u0026utm_source=document_parser\"\u003ehelp center\u003c/a\u003e for more guidance.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to install the application in Zendesk, then open the app from the navigation menu\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Swifteq account, from the app or by signing up at \u003cstrong\u003e\u003ca href=\"https://www.swifteq.com/zendesk-document-parser-ocr?utm_medium=marketplace\u0026utm_source=document_parser\"\u003eswifteq.com/zendesk-document-parser-ocr\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize the app to access your Zendesk account via the API: \u003ca href=\"https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=document_parser\"\u003elearn how\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate and configure your workflows to categorize into intents and topics.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnable the auto-classification on your Zendesk account, and watch your support process transform.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Stop manually copying data from documents attached to your Zendesk tickets. **Swifteq Document Parser OCR** automatically extracts text from PDFs, images, and scanned documents — then inserts it as a comment or updates ticket fields with specific data like invoice numbers, customer addresses, and order IDs.\n\nNo more squinting at scanned forms or manually typing out data. Your team get instant access to the information they need, right inside the ticket.\n\n## Features That Make Document Parser OCR a Must-Have\n\n✅ **Automatic OCR Text Extraction**\n\nAutomatically convert attached PDFs, images (JPG, PNG, HEIC), and scanned documents into searchable, readable text — as soon as a ticket is created or updated.\n\n✅ **Insert Extracted Text as Ticket Comments**\n\nThe full extracted text is added as an internal note on the ticket, giving agents instant access to document content without opening attachments.\n\n✅ **Smart Field Autofill**\n\nGo beyond simple text extraction. Define rules to automatically identify and extract specific data — invoice numbers, customer IDs, addresses, dates, and more — and populate custom fields automatically.\n\n![Screenshot of Document Parser OCR](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+1.png)\n\n✅ **AI-Powered Data Recognition**\n\nUse AI to intelligently recognize and extract structured data from complex documents like invoices, medical forms, shipping labels, and contracts.\n\n✅ **All-in-One Solution — OCR + Extraction in a Single App**\n\nUnlike competitors that require separate apps for OCR and data extraction, Document Parser OCR handles everything in one place. AI reads your documents and extracts the specific data you need — no regex, no rigid pattern matching, no juggling multiple apps.\n\n![Screenshot of Document Parser OCR](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+2.png)\n\n✅ **Flexible AI Extraction Rules**\n\nDescribe what data to extract in plain language and let AI do the rest.\n\n✅ **Zendesk Trigger Integration**\n\nWorks seamlessly with Zendesk triggers to process documents when tickets are created or updated.\n\n✅ **Real-Time Processing**\n\nDocuments are processed automatically as tickets arrive.\n\n![Screenshot of Document Parser OCR](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Document+Parser+App+2.png)\n\nClick **Install** now to start your free 14-day trial. No credit card required.\n\nLearn more about our **[Document Parser OCR App](https://www.swifteq.com/zendesk-document-parser-ocr)**.\n\n\n## Why Choose Swifteq's Document Parser OCR?\n\n🎯 **Eliminate Manual Data Entry**\n\nStop wasting time copying information from attachments into ticket fields. Let OCR and AI do it instantly.\n\n⏱️ **Faster First Response Times**\n\nWith document data extracted and fields populated before agents open the ticket, your team can respond faster and resolve issues sooner.\n\n🔍 **Make Attachments Searchable**\n\nTurn static PDFs and images into searchable text.\n\n🛠️ **Easy No-Code Setup**\n\nConfigure extraction rules with a simple interface — no technical skills required. Go live in minutes.\n\n💰 **Transparent Pricing**\n\nPricing starts at €99/month. Visit our [pricing page](https://www.swifteq.com/document-parser-ocr-pricing) for details.\n\n![Swifteq customers](https://swifteq-public.s3.eu-west-1.amazonaws.com/marketplace/Brands+that+boost+their+productivity+with+Swifteq+B\u0026W.%20jpg.jpg)\n\n**About the Developer:**\n\nDocument Parser OCR is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.\n\n**Data Privacy:** Document Parser OCR processes document data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps","raw_installation_instructions":"Get started in few easy steps. Check out our [help center](https://support.swifteq.com/hc/en-us/categories/43713362011793?utm_medium=marketplace\u0026utm_source=document_parser) for more guidance.\n\n1. Click the **Install** button to install the application in Zendesk, then open the app from the navigation menu\n\n1. Create a new Swifteq account, from the app or by signing up at **[swifteq.com/zendesk-document-parser-ocr](https://www.swifteq.com/zendesk-document-parser-ocr?utm_medium=marketplace\u0026utm_source=document_parser)**\n\n1. Authorize the app to access your Zendesk account via the API: [learn how](https://support.swifteq.com/hc/en-us/articles/21944330696209?utm_medium=marketplace\u0026utm_source=document_parser)\n\n1. Create and configure your workflows to categorize into intents and topics.\n\n1. Enable the auto-classification on your Zendesk account, and watch your support process transform.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1222805.apps.zdusercontent.com/1222805/assets/1772883214-9fcff722cd751e3d26f484ba49e5498c/logo-small.png","large_icon":"https://1222805.apps.zdusercontent.com/1222805/assets/1772883214-9fcff722cd751e3d26f484ba49e5498c/logo.png","screenshots":["https://1222805.apps.zdusercontent.com/1222805/assets/1772883214-9fcff722cd751e3d26f484ba49e5498c/screenshot-0.png","https://1222805.apps.zdusercontent.com/1222805/assets/1772883214-9fcff722cd751e3d26f484ba49e5498c/screenshot-1.png","https://1222805.apps.zdusercontent.com/1222805/assets/1772883214-9fcff722cd751e3d26f484ba49e5498c/screenshot-2.png"],"installation_count":8},{"id":1222820,"name":"SmartCustomer Reviews","state":"published","version":"1.0.6","framework_version":"2.0","parameters":[{"id":3533341,"app_id":1222820,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-05T17:54:21Z","updated_at":"2026-03-05T17:54:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5594,"entity_id":1222820,"app_id":1222820,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-05T17:54:22.000Z","updated_at":"2026-03-05T17:54:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-05T17:54:21Z","updated_at":"2026-07-13T23:26:36Z","terms_conditions_url":null,"app_organization":{"id":2359,"name":"Sitejabber","email":"biz@sitejabber.com","website":"https://www.sitejabber.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-05-30T05:10:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.smartcustomer.com/business/pricing"},"location_names":[],"last_update_time":"2026-07-13T23:26:33Z","owner_id":269519,"author_name":"SmartCustomer","author_email":"support@smartcustomer.com","author_url":"https://biz.smartcustomer.com","short_description":"Elevate your online presence by collecting, monitoring, and sharing brand and product reviews.","long_description":"\u003cp\u003eJoin over 60K brands using SmartCustomer to build trust that scales.\u003c/p\u003e\n\n\u003cp\u003eThe SmartCustomer Zendesk app allows you to monitor, manage, and respond to the reviews your business receives on SmartCustomer. The app makes it easy to notify and assign reviews to support staff so they can address any potential issues in a timely manner.\u003c/p\u003e\n\n\u003cp\u003eWith the SmartCustomer Zendesk app, you’ll be able to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate a support ticket whenever a new review is submitted about your business, and automate ticket creation based on filters (e.g. for reviews rated 3 stars and under)\u003c/li\u003e\n\u003cli\u003eMake sure all reviews and customer issues are addressed quickly by a member of your support team\u003c/li\u003e\n\u003cli\u003eRespond publicly or privately to a reviewer through Zendesk. Use Zendesk\u0026#39;s public and private responses to automatically create and send review replies on SmartCustomer\u003c/li\u003e\n\u003cli\u003eReceive and respond to all messages through Zendesk, and correspond with SmartCustomer reviewers without having to leave the Zendesk dashboard\u003c/li\u003e\n\u003cli\u003eEasily manage reviews from multiple review sites – all within Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy https://www.smartcustomer.com/business/privacy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSearch for SmartCustomer in the App Marketplace and install it.\u003c/li\u003e\n\u003cli\u003eIn App \u0026gt; Manage you should see the application installed.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.smartcustomer.com/img/install1.png\" alt=\"\"\u003e\u003cbr\u003e\n3. Go to Channels \u0026gt; Channel Integrations.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install2.png\" alt=\"\"\u003e\u003cbr\u003e\n4. Click on SmartCustomer channel.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install3.png\" alt=\"\"\u003e\u003cbr\u003e\n5. Click on Accounts tab, then click on Add account button.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install4.png\" alt=\"\"\u003e\u003cbr\u003e\n6. Enter your SmartCustomer business email and password. Select which reviews to pull in and if you want historical reviews.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install5.png\" alt=\"\"\u003e\u003cbr\u003e\n7. Go to tickets and you\u0026#39;ll see the reviews listed as tickets.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install6.png\" alt=\"\"\u003e\u003cbr\u003e\n8. Clicking on the ticket shows the details, title, rating and review content.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install7.png\" alt=\"\"\u003e\u003cbr\u003e\n9. You can respond, and it\u0026#39;ll show as a comment on SmartCustomer.\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install8.png\" alt=\"\"\u003e\u003cbr\u003e\n\u003cimg src=\"https://static.smartcustomer.com/img/install9.png\" alt=\"\"\u003e\u003c/p\u003e\n","raw_long_description":"Join over 60K brands using SmartCustomer to build trust that scales.\n\nThe SmartCustomer Zendesk app allows you to monitor, manage, and respond to the reviews your business receives on SmartCustomer. The app makes it easy to notify and assign reviews to support staff so they can address any potential issues in a timely manner.\n\nWith the SmartCustomer Zendesk app, you’ll be able to:\n\n- Create a support ticket whenever a new review is submitted about your business, and automate ticket creation based on filters (e.g. for reviews rated 3 stars and under)\n- Make sure all reviews and customer issues are addressed quickly by a member of your support team\n- Respond publicly or privately to a reviewer through Zendesk. Use Zendesk's public and private responses to automatically create and send review replies on SmartCustomer\n- Receive and respond to all messages through Zendesk, and correspond with SmartCustomer reviewers without having to leave the Zendesk dashboard\n- Easily manage reviews from multiple review sites – all within Zendesk\n\nPrivacy policy https://www.smartcustomer.com/business/privacy","raw_installation_instructions":"1. Search for SmartCustomer in the App Marketplace and install it.\n2. In App \u003e Manage you should see the application installed.\n\n![](https://static.smartcustomer.com/img/install1.png)\n3. Go to Channels \u003e Channel Integrations.\n![](https://static.smartcustomer.com/img/install2.png)\n4. Click on SmartCustomer channel.\n![](https://static.smartcustomer.com/img/install3.png)\n5. Click on Accounts tab, then click on Add account button.\n![](https://static.smartcustomer.com/img/install4.png)\n6. Enter your SmartCustomer business email and password. Select which reviews to pull in and if you want historical reviews.\n![](https://static.smartcustomer.com/img/install5.png)\n7. Go to tickets and you'll see the reviews listed as tickets.\n![](https://static.smartcustomer.com/img/install6.png)\n8. Clicking on the ticket shows the details, title, rating and review content.\n![](https://static.smartcustomer.com/img/install7.png)\n9. You can respond, and it'll show as a comment on SmartCustomer.\n![](https://static.smartcustomer.com/img/install8.png)\n![](https://static.smartcustomer.com/img/install9.png)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1222820.apps.zdusercontent.com/1222820/assets/1782484852-1b7f4c133e761ef3ccc2b28b7296dd37/logo-small.png","large_icon":"https://1222820.apps.zdusercontent.com/1222820/assets/1782484852-1b7f4c133e761ef3ccc2b28b7296dd37/logo.png","screenshots":["https://1222820.apps.zdusercontent.com/1222820/assets/1782484852-1b7f4c133e761ef3ccc2b28b7296dd37/screenshot-0.png","https://1222820.apps.zdusercontent.com/1222820/assets/1782484852-1b7f4c133e761ef3ccc2b28b7296dd37/screenshot-1.png","https://1222820.apps.zdusercontent.com/1222820/assets/1782484852-1b7f4c133e761ef3ccc2b28b7296dd37/screenshot-2.png"],"installation_count":0},{"id":1224046,"name":"AI Ticket Generator","state":"published","version":"2.1.1","framework_version":"2.0","parameters":[{"id":3539908,"app_id":1224046,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-09T19:35:13Z","updated_at":"2026-03-09T19:35:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3539905,"app_id":1224046,"name":"openai_api_key","kind":"text","required":true,"position":1,"created_at":"2026-03-09T19:35:12Z","updated_at":"2026-03-09T19:35:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3539906,"app_id":1224046,"name":"openai_model","kind":"text","required":false,"position":2,"created_at":"2026-03-09T19:35:12Z","updated_at":"2026-03-09T19:35:12Z","default_value":"gpt-4o-mini","secure":false,"scopes":null,"options":null},{"id":3539907,"app_id":1224046,"name":"default_count","kind":"text","required":false,"position":3,"created_at":"2026-03-09T19:35:12Z","updated_at":"2026-03-09T19:35:12Z","default_value":"10","secure":false,"scopes":null,"options":null}],"plans":[{"id":5598,"entity_id":1224046,"app_id":1224046,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-09T19:35:14.000Z","updated_at":"2026-03-09T19:35:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-09T19:35:11Z","updated_at":"2026-05-04T15:04:59Z","terms_conditions_url":null,"app_organization":{"id":7464,"name":"CXperiences","email":"fernando@cxperiences.com","website":"cxperiences.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-04-08T22:41:22Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-05-04T15:04:54Z","owner_id":269519,"author_name":"CXperiences","author_email":"fernando@cxperiences.com","author_url":"https://github.com/fduartejr/ai-ticket-generator","short_description":"Generate realistic test tickets from your Help Center using AI","long_description":"\u003ch3\u003eTurn your Help Center into a realistic testing environment\u003c/h3\u003e\n\n\u003cp\u003eAI Ticket Generator reads your published Help Center articles and uses AI to generate believable inbound support tickets — complete with varied customer personas, writing styles, intents, and urgency levels.\u003c/p\u003e\n\n\u003cp\u003eNo more empty sandboxes. No more manually writing fake tickets. Just realistic test data that reflects your actual product and customers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWho it\u0026#39;s for\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSupport Operations\u003c/strong\u003e teams validating workflows, routing rules, macros, and triggers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI teams\u003c/strong\u003e testing Zendesk AI agents and automation against realistic ticket traffic\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnablement teams\u003c/strong\u003e training new agents on real-looking customer issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdmins\u003c/strong\u003e building and QA-testing sandbox environments before going live\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eHelp Center-aware generation\u003c/strong\u003e\u003cbr\u003e\nAI Ticket Generator reads your published articles and generates tickets based on real documentation content — so every ticket reflects something a customer could actually ask about.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI-powered customer personas\u003c/strong\u003e\u003cbr\u003e\nOn first use, AI Ticket Generator analyzes your Help Center content and automatically infers who your real customers are. It generates a set of customer personas tailored to your product — not generic archetypes. You can edit, add, clone, or regenerate any persona at any time.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfigurable ticket distribution\u003c/strong\u003e\u003cbr\u003e\nChoose how many tickets to generate and control the exact mix of ticket types: setup issues, billing questions, bug reports, feature requests, and more. Adjust percentages with sliders and see live ticket counts before you generate.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDistribution presets\u003c/strong\u003e\u003cbr\u003e\nStart from four built-in presets — Balanced Mix, Support Heavy, Bug Testing, and Training Scenario — or save your own custom distributions and reuse them across sessions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSection-based scope control\u003c/strong\u003e\u003cbr\u003e\nChoose which Help Center sections feed the generation. All sections are selected by default. Narrow the scope to focus on specific areas of your product.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket prefix\u003c/strong\u003e\u003cbr\u003e\nOptionally add a prefix to every generated ticket subject — such as TEST or SANDBOX — so test tickets are easy to identify and filter at a glance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom tags\u003c/strong\u003e\u003cbr\u003e\nAdd your own tags to every generated ticket — such as sprint-42 or routing-test — alongside the system tags. Use them to separate test runs, trigger automations, or build filtered views in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOne-click cleanup\u003c/strong\u003e\u003cbr\u003e\nMark all generated test tickets as solved instantly when your testing is done.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo external backend\u003c/strong\u003e\u003cbr\u003e\nEverything runs inside Zendesk through the Apps Framework. No data leaves your Zendesk instance except the AI generation request sent to OpenAI.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn OpenAI API key (available at platform.openai.com)\u003c/li\u003e\n\u003cli\u003ePublished Help Center articles in your Zendesk instance\u003c/li\u003e\n\u003cli\u003eZendesk Suite Growth or above\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch3\u003eSetup takes about 2 minutes\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1 — Get an OpenAI API key\u003c/strong\u003e\u003cbr\u003e\nIf you don\u0026#39;t have one, go to platform.openai.com, create an account, and generate an API key. The app uses gpt-4o-mini by default, which is fast and very affordable.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2 — Install the app\u003c/strong\u003e\u003cbr\u003e\nPaste your OpenAI API key into the settings field during installation. Optionally set a preferred model and default ticket count.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3 — Open the app\u003c/strong\u003e\u003cbr\u003e\nThe app appears in your Zendesk nav bar. Click the icon to open it.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4 — Let it build your personas\u003c/strong\u003e\u003cbr\u003e\nThe first time you open the Personas panel (gear icon), the app will read your Help Center and automatically generate a set of customer personas tailored to your product. This takes a few seconds and only happens once.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5 — Generate tickets\u003c/strong\u003e\u003cbr\u003e\nSelect your Help Center sections, set your ticket count and distribution, and click Generate Tickets.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e You must have published articles in your Help Center before generating tickets. The app cannot generate tickets from an empty Help Center.\u003c/p\u003e\n","raw_long_description":"### Turn your Help Center into a realistic testing environment\n\nAI Ticket Generator reads your published Help Center articles and uses AI to generate believable inbound support tickets — complete with varied customer personas, writing styles, intents, and urgency levels.\n\nNo more empty sandboxes. No more manually writing fake tickets. Just realistic test data that reflects your actual product and customers.\n\n---\n\n### Who it's for\n\n- **Support Operations** teams validating workflows, routing rules, macros, and triggers\n- **AI teams** testing Zendesk AI agents and automation against realistic ticket traffic\n- **Enablement teams** training new agents on real-looking customer issues\n- **Admins** building and QA-testing sandbox environments before going live\n\n---\n\n### What it does\n\n**Help Center-aware generation**\nAI Ticket Generator reads your published articles and generates tickets based on real documentation content — so every ticket reflects something a customer could actually ask about.\n\n**AI-powered customer personas**\nOn first use, AI Ticket Generator analyzes your Help Center content and automatically infers who your real customers are. It generates a set of customer personas tailored to your product — not generic archetypes. You can edit, add, clone, or regenerate any persona at any time.\n\n**Configurable ticket distribution**\nChoose how many tickets to generate and control the exact mix of ticket types: setup issues, billing questions, bug reports, feature requests, and more. Adjust percentages with sliders and see live ticket counts before you generate.\n\n**Distribution presets**\nStart from four built-in presets — Balanced Mix, Support Heavy, Bug Testing, and Training Scenario — or save your own custom distributions and reuse them across sessions.\n\n**Section-based scope control**\nChoose which Help Center sections feed the generation. All sections are selected by default. Narrow the scope to focus on specific areas of your product.\n\n**Ticket prefix**\nOptionally add a prefix to every generated ticket subject — such as TEST or SANDBOX — so test tickets are easy to identify and filter at a glance.\n\n**Custom tags**\nAdd your own tags to every generated ticket — such as sprint-42 or routing-test — alongside the system tags. Use them to separate test runs, trigger automations, or build filtered views in Zendesk.\n\n**One-click cleanup**\nMark all generated test tickets as solved instantly when your testing is done.\n\n**No external backend**\nEverything runs inside Zendesk through the Apps Framework. No data leaves your Zendesk instance except the AI generation request sent to OpenAI.\n\n---\n\n### Requirements\n\n- An OpenAI API key (available at platform.openai.com)\n- Published Help Center articles in your Zendesk instance\n- Zendesk Suite Growth or above","raw_installation_instructions":"### Setup takes about 2 minutes\n\n**Step 1 — Get an OpenAI API key**\nIf you don't have one, go to platform.openai.com, create an account, and generate an API key. The app uses gpt-4o-mini by default, which is fast and very affordable.\n\n**Step 2 — Install the app**\nPaste your OpenAI API key into the settings field during installation. Optionally set a preferred model and default ticket count.\n\n**Step 3 — Open the app**\nThe app appears in your Zendesk nav bar. Click the icon to open it.\n\n**Step 4 — Let it build your personas**\nThe first time you open the Personas panel (gear icon), the app will read your Help Center and automatically generate a set of customer personas tailored to your product. This takes a few seconds and only happens once.\n\n**Step 5 — Generate tickets**\nSelect your Help Center sections, set your ticket count and distribution, and click Generate Tickets.\n\n---\n\n**Note:** You must have published articles in your Help Center before generating tickets. The app cannot generate tickets from an empty Help Center.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1224046.apps.zdusercontent.com/1224046/assets/1775777954-7611770bfa67804a77e920218aa668ae/logo-small.png","large_icon":"https://1224046.apps.zdusercontent.com/1224046/assets/1775777954-7611770bfa67804a77e920218aa668ae/logo.png","screenshots":["https://1224046.apps.zdusercontent.com/1224046/assets/1775777954-7611770bfa67804a77e920218aa668ae/screenshot-0.png","https://1224046.apps.zdusercontent.com/1224046/assets/1775777954-7611770bfa67804a77e920218aa668ae/screenshot-1.png","https://1224046.apps.zdusercontent.com/1224046/assets/1775777954-7611770bfa67804a77e920218aa668ae/screenshot-2.png"],"installation_count":1},{"id":1224055,"name":"Fluents.ai","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3539924,"app_id":1224055,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-09T19:59:54Z","updated_at":"2026-03-09T19:59:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3539923,"app_id":1224055,"name":"fluentsApiKey","kind":"text","required":true,"position":1,"created_at":"2026-03-09T19:59:54Z","updated_at":"2026-04-16T21:41:11Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5599,"entity_id":1224055,"app_id":1224055,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-09T19:59:55.000Z","updated_at":"2026-03-09T19:59:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-09T19:59:53Z","updated_at":"2026-04-16T23:05:13Z","terms_conditions_url":null,"app_organization":{"id":7272,"name":"fluents","email":"support@fluents.ai","website":"www.fluents.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2026-04-16T23:05:13Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fluents.ai/pricing"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-04-16T21:41:07Z","owner_id":269519,"author_name":"Fluents.ai","author_email":"support@fluents.ai","author_url":"https://fluents.ai","short_description":"AI-powered inbound \u0026 outbound call center for Zendesk.","long_description":"\u003ch3\u003eFluents.ai — Unified Omnichannel AI Call Center\u003c/h3\u003e\n\n\u003cp\u003eFluents.ai is an AI-powered customer experience (CX) platform that unifies and automates inbound and outbound communications, enabling businesses to replace or augment their contact center with scalable, natural-sounding AI agents.\u003c/p\u003e\n\n\u003cp\u003eOur core philosophy is \u003cstrong\u003eContinuous Context\u003c/strong\u003e — conversation history and customer data follow the caller across every channel, so they never have to repeat themselves.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhat This App Does\u003c/h3\u003e\n\n\u003cp\u003eThe Fluents.ai app for Zendesk brings your AI call center activity directly into your support workflow:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all active and recent AI-handled calls in real time\u003c/li\u003e\n\u003cli\u003eBrowse and manage your Fluents.ai agents from within Zendesk\u003c/li\u003e\n\u003cli\u003eCreate Zendesk tickets from call transcripts with one click, or automatically\u003c/li\u003e\n\u003cli\u003eView full conversation transcripts with iMessage-style formatting\u003c/li\u003e\n\u003cli\u003eFilter calls by agent, date range, or outcome\u003c/li\u003e\n\u003cli\u003eMonitor live call counts from the nav bar\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eKey Platform Features\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eVoice, Web \u0026amp; SMS — Unified\u003c/strong\u003e\u003cbr\u003e\nAll channels share a single conversation history. A call started on the phone can continue via SMS or web without losing context.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvanced Outbound Dialer\u003c/strong\u003e\u003cbr\u003e\nRun high-volume drip campaigns with built-in TCPA/DNC compliance, voicemail detection, timezone-aware scheduling, and retry logic.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAppointment Booking\u003c/strong\u003e\u003cbr\u003e\nAI agents integrate with Google Calendar and Outlook to book, confirm, and update appointments in real time during the call.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWarm \u0026amp; Cold Transfers\u003c/strong\u003e\u003cbr\u003e\nEscalate calls to human agents with full context. The AI briefs the agent before handoff so no information is lost.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI Receptionist\u003c/strong\u003e\u003cbr\u003e\n24/7 call answering, caller authentication, and intelligent routing to handle and qualify every inbound call.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReal-Time CRM Sync\u003c/strong\u003e\u003cbr\u003e\nAll call outcomes, transcripts, dispositions, and sentiment analysis sync automatically to Zendesk and other CRMs (Salesforce, HubSpot, Pipedrive).\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; Data\u003c/h3\u003e\n\n\u003cp\u003eFluents.ai accesses call data, transcripts, and agent information via your Fluents.ai API key. Data is transmitted securely over HTTPS and is not stored by this app beyond what is needed to display it in your Zendesk instance. For full details, see our \u003ca href=\"https://fluents.ai/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up for a free trial at \u003ca href=\"https://www.fluents.ai/signup\"\u003ewww.fluents.ai/signup\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate your first AI agent from the Fluents.ai dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u003cstrong\u003eSettings → API Keys\u003c/strong\u003e and copy your API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk, open the Fluents.ai app settings and paste your API key into the \u003cstrong\u003eFluents.ai API Key\u003c/strong\u003e field, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us at \u003ca href=\"mailto:support@fluents.ai\"\u003esupport@fluents.ai\u003c/a\u003e or visit \u003ca href=\"https://fluents.ai\"\u003efluents.ai\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Fluents.ai — Unified Omnichannel AI Call Center\n\nFluents.ai is an AI-powered customer experience (CX) platform that unifies and automates inbound and outbound communications, enabling businesses to replace or augment their contact center with scalable, natural-sounding AI agents.\n\nOur core philosophy is **Continuous Context** — conversation history and customer data follow the caller across every channel, so they never have to repeat themselves.\n\n---\n\n### What This App Does\n\nThe Fluents.ai app for Zendesk brings your AI call center activity directly into your support workflow:\n\n* View all active and recent AI-handled calls in real time\n* Browse and manage your Fluents.ai agents from within Zendesk\n* Create Zendesk tickets from call transcripts with one click, or automatically\n* View full conversation transcripts with iMessage-style formatting\n* Filter calls by agent, date range, or outcome\n* Monitor live call counts from the nav bar\n\n---\n\n### Key Platform Features\n\n**Voice, Web \u0026 SMS — Unified**\nAll channels share a single conversation history. A call started on the phone can continue via SMS or web without losing context.\n\n**Advanced Outbound Dialer**\nRun high-volume drip campaigns with built-in TCPA/DNC compliance, voicemail detection, timezone-aware scheduling, and retry logic.\n\n**Appointment Booking**\nAI agents integrate with Google Calendar and Outlook to book, confirm, and update appointments in real time during the call.\n\n**Warm \u0026 Cold Transfers**\nEscalate calls to human agents with full context. The AI briefs the agent before handoff so no information is lost.\n\n**AI Receptionist**\n24/7 call answering, caller authentication, and intelligent routing to handle and qualify every inbound call.\n\n**Real-Time CRM Sync**\nAll call outcomes, transcripts, dispositions, and sentiment analysis sync automatically to Zendesk and other CRMs (Salesforce, HubSpot, Pipedrive).\n\n---\n\n### Privacy \u0026 Data\n\nFluents.ai accesses call data, transcripts, and agent information via your Fluents.ai API key. Data is transmitted securely over HTTPS and is not stored by this app beyond what is needed to display it in your Zendesk instance. For full details, see our [Privacy Policy](https://fluents.ai/privacy).","raw_installation_instructions":"### Getting Started\n\n\n1. Sign up for a free trial at [www.fluents.ai/signup](https://www.fluents.ai/signup).\n\n2. Create your first AI agent from the Fluents.ai dashboard.\n\n3. Navigate to **Settings → API Keys** and copy your API key.\n\n4. In Zendesk, open the Fluents.ai app settings and paste your API key into the **Fluents.ai API Key** field, then click **Install**.\n\n\n**Need help?** Contact us at [support@fluents.ai](mailto:support@fluents.ai) or visit [fluents.ai](https://fluents.ai).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1224055.apps.zdusercontent.com/1224055/assets/1773087090-054dcc64c57b191f4f50ab443d5eff4e/logo-small.png","large_icon":"https://1224055.apps.zdusercontent.com/1224055/assets/1773087090-054dcc64c57b191f4f50ab443d5eff4e/logo.png","screenshots":["https://1224055.apps.zdusercontent.com/1224055/assets/1773087090-054dcc64c57b191f4f50ab443d5eff4e/screenshot-0.png","https://1224055.apps.zdusercontent.com/1224055/assets/1773087090-054dcc64c57b191f4f50ab443d5eff4e/screenshot-1.png","https://1224055.apps.zdusercontent.com/1224055/assets/1773087090-054dcc64c57b191f4f50ab443d5eff4e/screenshot-2.png"],"installation_count":0},{"id":1224074,"name":"AI Customer Simulator","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":3539964,"app_id":1224074,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-09T20:41:25Z","updated_at":"2026-03-09T20:41:25Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3697231,"app_id":1224074,"name":"openai_api_key","kind":"text","required":true,"position":1,"created_at":"2026-06-27T06:04:27Z","updated_at":"2026-06-27T06:04:27Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3697232,"app_id":1224074,"name":"openai_model","kind":"text","required":false,"position":2,"created_at":"2026-06-27T06:04:27Z","updated_at":"2026-06-27T06:04:27Z","default_value":"gpt-4o-mini","secure":false,"scopes":null,"options":null},{"id":3539960,"app_id":1224074,"name":"training_tag","kind":"text","required":false,"position":3,"created_at":"2026-03-09T20:41:24Z","updated_at":"2026-06-27T06:04:27Z","default_value":"generated_ticket","secure":false,"scopes":null,"options":null},{"id":3635692,"app_id":1224074,"name":"default_max_replies","kind":"number","required":false,"position":4,"created_at":"2026-05-11T20:43:57Z","updated_at":"2026-06-27T06:04:27Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":3697233,"app_id":1224074,"name":"min_delay_sec","kind":"number","required":false,"position":5,"created_at":"2026-06-27T06:04:27Z","updated_at":"2026-06-27T06:04:27Z","default_value":"15","secure":false,"scopes":null,"options":null},{"id":3697234,"app_id":1224074,"name":"max_delay_sec","kind":"number","required":false,"position":6,"created_at":"2026-06-27T06:04:27Z","updated_at":"2026-06-27T06:04:27Z","default_value":"45","secure":false,"scopes":null,"options":null}],"plans":[{"id":5601,"entity_id":1224074,"app_id":1224074,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-09T20:41:26.000Z","updated_at":"2026-03-09T20:41:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-09T20:41:23Z","updated_at":"2026-06-27T06:04:27Z","terms_conditions_url":null,"app_organization":{"id":7464,"name":"CXperiences","email":"fernando@cxperiences.com","website":"cxperiences.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2026-04-08T22:41:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-06-27T06:04:24Z","owner_id":269519,"author_name":"CXperiences","author_email":"fernando@cxperiences.com","author_url":"https://cxperiences.com","short_description":"AI-powered agent training with realistic customer simulations inside Zendesk.","long_description":"\u003cp\u003eCXperiences builds AI-powered training tools for customer support teams. Our mission is to help organizations onboard agents faster, reduce training costs, and improve the quality of every customer interaction. Learn more at https://cxperiences.com.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI Customer Simulator\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTransforms agent training by generating realistic, AI-powered customer responses directly inside Zendesk. When an agent replies to a training ticket, the simulator automatically responds as the customer — creating a full multi-turn conversation practice session without needing a real customer or a role-play partner.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatic AI customer replies triggered by agent responses\u003c/li\u003e\n\u003cli\u003ePersona-based scenarios: Polite, Confused, Frustrated, and Angry customer types\u003c/li\u003e\n\u003cli\u003eReal-time coaching tips displayed in the agent sidebar\u003c/li\u003e\n\u003cli\u003eConfigurable reply limits with automatic session completion\u003c/li\u003e\n\u003cli\u003eTrainer dashboard to monitor active sessions and agent progress\u003c/li\u003e\n\u003cli\u003eWorks alongside the AI Ticket Generator app for end-to-end training workflows\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWho It\u0026#39;s For\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSupport team managers, training coordinators, and QA teams at companies of all sizes who want to accelerate agent onboarding and provide safe, repeatable practice scenarios.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTag a ticket to activate the simulator\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAny ticket tagged with your configured training tag becomes a live simulation. The AI reads the full ticket context and takes on the role of the customer.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAgent replies, AI responds\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery time the agent submits a reply, the AI responds as the customer — agreeing, pushing back, escalating, or resolving — based on what the agent said and the ticket context.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRealistic response timing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eResponses arrive after a configurable delay — 15 to 45 seconds by default — so the conversation feels natural, not instant.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAutomatic response limit\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSet a maximum number of AI responses per ticket to keep training sessions focused and prevent runaway simulations. Sessions are marked complete and solved automatically when the limit is reached.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorks on any ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSimulations run on tickets generated by AI Ticket Generator or any manually created training ticket. No special setup beyond tagging.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData and Privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAI Customer Simulator is designed exclusively for use on synthetic training tickets — it should never be used on real customer tickets. The app runs entirely inside Zendesk: it sends ticket subject lines and comment text to the OpenAI API (using your own OpenAI API key) solely to generate simulated training responses. Your OpenAI key is stored as a secure Zendesk setting and is never exposed in the browser. CXperiences operates no server and does not collect, store, log, or have access to your Zendesk ticket data, agent data, or customer data. All AI-generated content is written back into your Zendesk account as ticket comments and remains entirely under your control. OpenAI may retain API inputs per their own data usage policies. For full details, see our privacy policy at https://cxperiences.com/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo server or external hosting required — this app runs entirely inside Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnter your OpenAI API key in the app settings. It is stored as a secure setting and used only to generate simulated customer replies.\u003c/li\u003e\n\u003cli\u003eOptionally customize the Training Ticket Tag, Default Max Replies, and the minimum/maximum reply delay.\u003c/li\u003e\n\u003cli\u003eCreate training tickets with the configured tag (for example, using the AI Ticket Generator app), or add the tag to any test ticket.\u003c/li\u003e\n\u003cli\u003eOpen a training ticket and reply as the agent — the simulated customer will respond automatically.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"CXperiences builds AI-powered training tools for customer support teams. Our mission is to help organizations onboard agents faster, reduce training costs, and improve the quality of every customer interaction. Learn more at https://cxperiences.com.\n\n**AI Customer Simulator**\n\nTransforms agent training by generating realistic, AI-powered customer responses directly inside Zendesk. When an agent replies to a training ticket, the simulator automatically responds as the customer — creating a full multi-turn conversation practice session without needing a real customer or a role-play partner.\n\n**Key Features**\n\n- Automatic AI customer replies triggered by agent responses\n- Persona-based scenarios: Polite, Confused, Frustrated, and Angry customer types\n- Real-time coaching tips displayed in the agent sidebar\n- Configurable reply limits with automatic session completion\n- Trainer dashboard to monitor active sessions and agent progress\n- Works alongside the AI Ticket Generator app for end-to-end training workflows\n\n**Who It's For**\n\nSupport team managers, training coordinators, and QA teams at companies of all sizes who want to accelerate agent onboarding and provide safe, repeatable practice scenarios.\n\n**How It Works**\n\n**Tag a ticket to activate the simulator**\n\nAny ticket tagged with your configured training tag becomes a live simulation. The AI reads the full ticket context and takes on the role of the customer.\n\n**Agent replies, AI responds**\n\nEvery time the agent submits a reply, the AI responds as the customer — agreeing, pushing back, escalating, or resolving — based on what the agent said and the ticket context.\n\n**Realistic response timing**\n\nResponses arrive after a configurable delay — 15 to 45 seconds by default — so the conversation feels natural, not instant.\n\n**Automatic response limit**\n\nSet a maximum number of AI responses per ticket to keep training sessions focused and prevent runaway simulations. Sessions are marked complete and solved automatically when the limit is reached.\n\n**Works on any ticket**\n\nSimulations run on tickets generated by AI Ticket Generator or any manually created training ticket. No special setup beyond tagging.\n\n**Data and Privacy**\n\nAI Customer Simulator is designed exclusively for use on synthetic training tickets — it should never be used on real customer tickets. The app runs entirely inside Zendesk: it sends ticket subject lines and comment text to the OpenAI API (using your own OpenAI API key) solely to generate simulated training responses. Your OpenAI key is stored as a secure Zendesk setting and is never exposed in the browser. CXperiences operates no server and does not collect, store, log, or have access to your Zendesk ticket data, agent data, or customer data. All AI-generated content is written back into your Zendesk account as ticket comments and remains entirely under your control. OpenAI may retain API inputs per their own data usage policies. For full details, see our privacy policy at https://cxperiences.com/privacy.","raw_installation_instructions":"No server or external hosting required — this app runs entirely inside Zendesk.\n\n1. Enter your OpenAI API key in the app settings. It is stored as a secure setting and used only to generate simulated customer replies.\n2. Optionally customize the Training Ticket Tag, Default Max Replies, and the minimum/maximum reply delay.\n3. Create training tickets with the configured tag (for example, using the AI Ticket Generator app), or add the tag to any test ticket.\n4. Open a training ticket and reply as the agent — the simulated customer will respond automatically.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1224074.apps.zdusercontent.com/1224074/assets/1781907901-84f474c83672ab7552bd39cd084005fc/logo-small.png","large_icon":"https://1224074.apps.zdusercontent.com/1224074/assets/1781907901-84f474c83672ab7552bd39cd084005fc/logo.png","screenshots":["https://1224074.apps.zdusercontent.com/1224074/assets/1781907901-84f474c83672ab7552bd39cd084005fc/screenshot-0.png","https://1224074.apps.zdusercontent.com/1224074/assets/1781907901-84f474c83672ab7552bd39cd084005fc/screenshot-1.png","https://1224074.apps.zdusercontent.com/1224074/assets/1781907901-84f474c83672ab7552bd39cd084005fc/screenshot-2.png"],"installation_count":0},{"id":1225030,"name":"Spam Recovery Pro","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3544705,"app_id":1225030,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-11T22:59:21Z","updated_at":"2026-03-11T22:59:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5610,"entity_id":1225030,"app_id":1225030,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-11T22:59:23.000Z","updated_at":"2026-03-11T22:59:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-11T22:59:21Z","updated_at":"2026-03-27T14:31:14Z","terms_conditions_url":"https://www.brandontidd.com/terms.html","app_organization":{"id":5380,"name":"Brandon Tidd","email":"Brandon.Tidd@gmail.com","website":"https://brandontidd.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-03-27T14:30:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-03-27T14:31:10Z","owner_id":269519,"author_name":"Brandon Tidd","author_email":"brandon.tidd@gmail.com","author_url":"https://brandontidd.com","short_description":"Bulk recover suspended tickets caused by unverified user errors without hitting native UI limits.","long_description":"\u003cp\u003eSpam Recovery Pro is an admin-level dashboard that empowers your support team to easily filter, manage, and bulk-recover tickets caught in the suspended queue due to unverified user routing restrictions.\u003c/p\u003e\n\n\u003cp\u003eOperating directly in the global navigation bar, this app bypasses the native 100-ticket UI limit by utilizing safe API chunking. It includes dynamic domain-specific filtering, allowing you to instantly isolate trusted senders and ensure legitimate customer inquiries are quickly restored to your active views without tripping Zendesk\u0026#39;s API rate limits.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy \u0026amp; Security Disclosure\u003c/strong\u003e\u003cbr\u003e\nYour data security is the top priority. Spam Recovery Pro is a 100% client-side application that operates entirely within your Zendesk instance using the native Zendesk Apps Framework (ZAF).\u003c/p\u003e\n\n\u003cp\u003e• \u003cstrong\u003eNo External Data Processing:\u003c/strong\u003e No customer data, ticket content, email addresses, or personally identifiable information (PII) is ever transmitted to, stored on, or processed by external servers or third-party databases.\u003cbr\u003e\n• \u003cstrong\u003eNative API Routing:\u003c/strong\u003e All queue fetching and bulk-recovery actions are executed locally, directly between your browser and Zendesk\u0026#39;s secure API endpoints.\u003cbr\u003e\n• \u003cstrong\u003eStrict Access Control:\u003c/strong\u003e The app inherits the active user\u0026#39;s existing permissions and OAuth token, meaning it only has access to what the logged-in agent is authorized to see. No external API keys are generated or stored.\u003c/p\u003e\n\n\u003cp\u003eFor more details, please review our full Privacy Policy at https://www.brandontidd.com/privacy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install.\u003c/li\u003e\n\u003cli\u003eIn the installation settings, we highly recommend restricting this app to the \u003cstrong\u003eAdmin\u003c/strong\u003e role (or a custom management role) to prevent frontline agents from accidentally recovering malicious spam.\u003c/li\u003e\n\u003cli\u003eOnce installed, refresh your browser and click the Spam Recovery Pro icon in your left-hand global navigation bar to launch the dashboard.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Spam Recovery Pro is an admin-level dashboard that empowers your support team to easily filter, manage, and bulk-recover tickets caught in the suspended queue due to unverified user routing restrictions.\n\nOperating directly in the global navigation bar, this app bypasses the native 100-ticket UI limit by utilizing safe API chunking. It includes dynamic domain-specific filtering, allowing you to instantly isolate trusted senders and ensure legitimate customer inquiries are quickly restored to your active views without tripping Zendesk's API rate limits.\n\n**Data Privacy \u0026 Security Disclosure**\nYour data security is the top priority. Spam Recovery Pro is a 100% client-side application that operates entirely within your Zendesk instance using the native Zendesk Apps Framework (ZAF).\n\n• **No External Data Processing:** No customer data, ticket content, email addresses, or personally identifiable information (PII) is ever transmitted to, stored on, or processed by external servers or third-party databases.\n• **Native API Routing:** All queue fetching and bulk-recovery actions are executed locally, directly between your browser and Zendesk's secure API endpoints.\n• **Strict Access Control:** The app inherits the active user's existing permissions and OAuth token, meaning it only has access to what the logged-in agent is authorized to see. No external API keys are generated or stored.\n\nFor more details, please review our full Privacy Policy at https://www.brandontidd.com/privacy.","raw_installation_instructions":"1. Click Install.\n2. In the installation settings, we highly recommend restricting this app to the **Admin** role (or a custom management role) to prevent frontline agents from accidentally recovering malicious spam.\n3. Once installed, refresh your browser and click the Spam Recovery Pro icon in your left-hand global navigation bar to launch the dashboard.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1225030.apps.zdusercontent.com/1225030/assets/1774326485-70dc762ba21a78ca2a283dbfa325ce11/logo-small.png","large_icon":"https://1225030.apps.zdusercontent.com/1225030/assets/1774326485-70dc762ba21a78ca2a283dbfa325ce11/logo.png","screenshots":["https://1225030.apps.zdusercontent.com/1225030/assets/1774326485-70dc762ba21a78ca2a283dbfa325ce11/screenshot-0.png","https://1225030.apps.zdusercontent.com/1225030/assets/1774326485-70dc762ba21a78ca2a283dbfa325ce11/screenshot-1.png","https://1225030.apps.zdusercontent.com/1225030/assets/1774326485-70dc762ba21a78ca2a283dbfa325ce11/screenshot-2.png"],"installation_count":6},{"id":1225179,"name":"PilotFlow PRO","state":"published","version":"1.1.4","framework_version":"2.0","parameters":[{"id":3545599,"app_id":1225179,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-12T08:28:42Z","updated_at":"2026-03-12T08:28:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5612,"entity_id":1225179,"app_id":1225179,"amount":400,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TA4YUADISapJq8QasmKZV8g","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QdPcaADISapJq8Q","cost_id":1622,"cost_type":"CostStripe","active":true,"created_at":"2026-03-12T08:28:43.000Z","updated_at":"2026-03-12T08:28:43.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-12T08:28:41Z","updated_at":"2026-08-18T17:57:36Z","terms_conditions_url":"https://fantasy-conifer-b48.notion.site/Terms-and-Conditions-FlowPilot-Pro-3720fb87e681802e87acfb643f6a6000?pvs=74","app_organization":{"id":7459,"name":"Fiesta Apps Atudio","email":"fiestaappsstudio@gmail.com","website":null,"country_code":"PE","stripe_account_id":"acct_1QdPcaADISapJq8Q","state":null},"locations":[3,2],"date_published":"2026-06-05T19:20:21Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-08-18T17:57:30Z","owner_id":269519,"author_name":"Fiesta Apps Studio","author_email":"fiestaappsstudio@gmail.com","author_url":"https://fantasy-conifer-b48.notion.site/Fiesta-Apps-Dev-3590fb87e681803ea70ff086e43cfe8c","short_description":"Full automation engine for Zendesk with advanced rules, multi-condition logic, and scalable workflow control.","long_description":"\u003cp\u003ePilotFlow PRO is a powerful automation engine built for Zendesk teams that require precision, scalability, and full control over their support workflows.\u003c/p\u003e\n\n\u003cp\u003eGo beyond the limitations of native triggers by creating advanced rule systems capable of handling complex scenarios in real time. Automatically assign tickets, apply tags, manage followers, and orchestrate workflows using multi-layered conditional logic.\u003c/p\u003e\n\n\u003cp\u003eWith PilotFlow PRO, you can:\u003c/p\u003e\n\n\u003cp\u003e• Combine multiple conditions across requester data, ticket fields, tags, SLA metrics, reply times, and activity patterns\u003cbr\u003e\n• Build complex rule trees with precise control over execution logic\u003cbr\u003e\n• Automate workflows for high-volume environments without relying on fragile trigger chains\u003cbr\u003e\n• Improve routing accuracy and reduce manual intervention\u003cbr\u003e\n• Maintain consistency across teams and processes at scale\u003c/p\u003e\n\n\u003cp\u003eRules are evaluated instantly when tickets are created or updated, ensuring immediate and reliable execution without delays.\u003c/p\u003e\n\n\u003cp\u003ePilotFlow PRO is designed for growing teams and advanced Zendesk administrators who need a robust automation layer without sacrificing usability.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eWhy Upgrade to PRO\u003c/p\u003e\n\n\u003cp\u003eWhile PilotFlow Lite provides essential automation capabilities, PilotFlow PRO unlocks the full potential of workflow automation by enabling deeper logic, broader condition support, and scalable rule management.\u003c/p\u003e\n\n\u003cp\u003eIf your team handles higher ticket volumes, requires more granular control, or needs to reduce operational friction, PRO is the next step.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eAbout FlowPilot\u003c/p\u003e\n\n\u003cp\u003eFlowPilot builds modern automation tools designed to simplify and enhance support operations. Our mission is to eliminate repetitive work, reduce operational chaos, and give teams full control over how tickets are handled—without unnecessary complexity.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eData Handling \u0026amp; Privacy\u003c/p\u003e\n\n\u003cp\u003ePilotFlow PRO processes limited customer data strictly for automation rule evaluation. This may include requester information (such as email address), ticket metadata (tags, status, custom fields), and activity-related data.\u003c/p\u003e\n\n\u003cp\u003eSome data may be temporarily processed or stored outside of Zendesk infrastructure solely to execute automation logic. We do not sell, share, or use customer data for any purpose other than delivering the functionality of the app.\u003c/p\u003e\n\n\u003cp\u003eWe implement appropriate technical and organizational measures to ensure data security and prevent unauthorized access.\u003c/p\u003e\n\n\u003cp\u003eFor more information, please refer to our Privacy Policy: https://fantasy-conifer-b48.notion.site/Privacy-Policy-FlowPilot-33c0fb87e6818014808de02721017a13\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce installed, open Zendesk and locate PilotFlow PRO in the left navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the app panel to access the advanced rule configuration interface.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate your first rule by defining multiple conditions (such as requester attributes, ticket data, SLA timing, or activity patterns).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure actions including assignee updates, tag management, and follower assignment.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave your rule. Rules will be executed automatically when tickets are created or updated.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eContinue building additional rules to fully automate your workflow.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo external setup or API configuration is required. The system is ready to scale with your operations from day one.\u003c/p\u003e\n","raw_long_description":"PilotFlow PRO is a powerful automation engine built for Zendesk teams that require precision, scalability, and full control over their support workflows.\n\nGo beyond the limitations of native triggers by creating advanced rule systems capable of handling complex scenarios in real time. Automatically assign tickets, apply tags, manage followers, and orchestrate workflows using multi-layered conditional logic.\n\nWith PilotFlow PRO, you can:\n\n• Combine multiple conditions across requester data, ticket fields, tags, SLA metrics, reply times, and activity patterns\n• Build complex rule trees with precise control over execution logic\n• Automate workflows for high-volume environments without relying on fragile trigger chains\n• Improve routing accuracy and reduce manual intervention\n• Maintain consistency across teams and processes at scale\n\nRules are evaluated instantly when tickets are created or updated, ensuring immediate and reliable execution without delays.\n\nPilotFlow PRO is designed for growing teams and advanced Zendesk administrators who need a robust automation layer without sacrificing usability.\n\n---\n\nWhy Upgrade to PRO\n\nWhile PilotFlow Lite provides essential automation capabilities, PilotFlow PRO unlocks the full potential of workflow automation by enabling deeper logic, broader condition support, and scalable rule management.\n\nIf your team handles higher ticket volumes, requires more granular control, or needs to reduce operational friction, PRO is the next step.\n\n---\n\nAbout FlowPilot\n\nFlowPilot builds modern automation tools designed to simplify and enhance support operations. Our mission is to eliminate repetitive work, reduce operational chaos, and give teams full control over how tickets are handled—without unnecessary complexity.\n\n---\n\nData Handling \u0026 Privacy\n\nPilotFlow PRO processes limited customer data strictly for automation rule evaluation. This may include requester information (such as email address), ticket metadata (tags, status, custom fields), and activity-related data.\n\nSome data may be temporarily processed or stored outside of Zendesk infrastructure solely to execute automation logic. We do not sell, share, or use customer data for any purpose other than delivering the functionality of the app.\n\nWe implement appropriate technical and organizational measures to ensure data security and prevent unauthorized access.\n\nFor more information, please refer to our Privacy Policy: https://fantasy-conifer-b48.notion.site/Privacy-Policy-FlowPilot-33c0fb87e6818014808de02721017a13\n","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. Once installed, open Zendesk and locate PilotFlow PRO in the left navigation bar.\n\n3. Open the app panel to access the advanced rule configuration interface.\n\n4. Create your first rule by defining multiple conditions (such as requester attributes, ticket data, SLA timing, or activity patterns).\n\n5. Configure actions including assignee updates, tag management, and follower assignment.\n\n6. Save your rule. Rules will be executed automatically when tickets are created or updated.\n\n7. Continue building additional rules to fully automate your workflow.\n\nNo external setup or API configuration is required. The system is ready to scale with your operations from day one.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1225179.apps.zdusercontent.com/1225179/assets/1786321324-ce74a1449c25a7c82070e2fca5c9a67f/logo-small.png","large_icon":"https://1225179.apps.zdusercontent.com/1225179/assets/1786321324-ce74a1449c25a7c82070e2fca5c9a67f/logo.png","screenshots":["https://1225179.apps.zdusercontent.com/1225179/assets/1786321324-ce74a1449c25a7c82070e2fca5c9a67f/screenshot-0.png","https://1225179.apps.zdusercontent.com/1225179/assets/1786321324-ce74a1449c25a7c82070e2fca5c9a67f/screenshot-1.png","https://1225179.apps.zdusercontent.com/1225179/assets/1786321324-ce74a1449c25a7c82070e2fca5c9a67f/screenshot-2.png"],"installation_count":0},{"id":1225760,"name":"Flint AI Agent","state":"published","version":"2.0.316","framework_version":"2.0","parameters":[{"id":3548844,"app_id":1225760,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-13T12:00:23Z","updated_at":"2026-03-13T12:00:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5614,"entity_id":1225760,"app_id":1225760,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-13T12:00:24.000Z","updated_at":"2026-03-13T12:00:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-13T12:00:22Z","updated_at":"2026-05-28T21:03:18Z","terms_conditions_url":null,"app_organization":{"id":3489,"name":"ROCA.WORK","email":"info@roca.work","website":"https://roca.work/?utm_source=zendesk\u0026utm_medium=zendesk\u0026utm_campaign=zendesk_website","country_code":"RO","stripe_account_id":null,"state":"published"},"locations":[3,2],"date_published":"2026-04-06T16:16:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://roca.work/flint-ai-customer-service-on-autopilot?rq=flint"},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-05-28T21:03:14Z","owner_id":269519,"author_name":"ROCA Tools","author_email":"support@roca.tools","author_url":"https://roca.tools","short_description":"Autonomous AI for Zendesk: handles repetitive requests, auto-replies, secure.","long_description":"\u003ch2\u003eAbout this app\u003c/h2\u003e\n\n\u003cp\u003eLet Flint handle repetitive customer requests for you.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner1_v1.0.png\" alt=\"flint_banner1_v1.0.jpg\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFlint is an autonomous AI agent for Zendesk that reads incoming requests, decides what to do, and responds on its own, with enterprise-ready security and compliance support built in.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandles repetitive support requests automatically\u003c/li\u003e\n\u003cli\u003ePulls from ticket context, your knowledge, and connected sources\u003c/li\u003e\n\u003cli\u003eLets you review and improve responses through feedback\u003c/li\u003e\n\u003cli\u003eHelps agents work faster by suggesting replies, next steps, and translations when needed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhat it does\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eReads each ticket and understands what the customer is asking\u003c/li\u003e\n\u003cli\u003ePulls from connected docs, help content, and backend tools like Shopify, Magento, and other API-connected systems\u003c/li\u003e\n\u003cli\u003eReduces repetitive ticket handling for agents\u003c/li\u003e\n\u003cli\u003eLets you refine future responses with simple prompt instructions\u003c/li\u003e\n\u003cli\u003eHelps agents work faster with reply suggestions, next steps, and translations when needed\u003c/li\u003e\n\u003cli\u003eGrounds each reply in connected knowledge and available data\u003c/li\u003e\n\u003cli\u003eKeeps responses more consistent across similar tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhat that unlocks\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner2v.1.2.png\" alt=\"flint_banner2v.1.2.jpg\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFaster first responses\u003c/li\u003e\n\u003cli\u003eMore consistent answers across the team\u003c/li\u003e\n\u003cli\u003eLess repetitive manual work for agents\u003c/li\u003e\n\u003cli\u003eEasier scaling for repetitive support flows\u003c/li\u003e\n\u003cli\u003eBetter team productivity\u003c/li\u003e\n\u003cli\u003eLower support costs as volume grows\u003c/li\u003e\n\u003cli\u003eBetter customer experience\u003c/li\u003e\n\u003cli\u003eCustomer-service best practices built in\u003c/li\u003e\n\u003cli\u003eStronger data security and compliance support (GDPR, ISO 9001, ISO 27001)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cp\u003e\u003cimg src=\"https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner3v.1.0.png\" alt=\"flint_banner3v.1.0.jpg\"\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA customer request comes in\u003c/li\u003e\n\u003cli\u003eFlint reads the ticket context and surrounding details\u003c/li\u003e\n\u003cli\u003eIt checks connected knowledge, docs, and backend systems\u003c/li\u003e\n\u003cli\u003eIt determines the best response for that type of request\u003c/li\u003e\n\u003cli\u003eIt replies to the customer automatically\u003c/li\u003e\n\u003cli\u003eIf needed, you can refine future behavior with one prompt\u003c/li\u003e\n\u003cli\u003eFlint applies that guidance to similar requests going forward\u003c/li\u003e\n\u003cli\u003eIf it cannot solve the ticket, it escalates to an agent\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eCommon use cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eHandle repetitive customer questions automatically\u003c/li\u003e\n\u003cli\u003eAnswer support requests using connected knowledge and backend data\u003c/li\u003e\n\u003cli\u003eRefine tone, structure, and response rules with simple prompts\u003c/li\u003e\n\u003cli\u003eSupport agents with suggestions, next steps, and translations when needed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSet it up, connect your knowledge and systems, and let Flint handle repetitive requests while your team focuses on the exceptions.\u003c/p\u003e\n\n\u003ch2\u003eInstall\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003cli\u003eChoose a plan\u003c/li\u003e\n\u003cli\u003ePut a description\u003c/li\u003e\n\u003cli\u003eAdd context: PDF, Help Center\u003c/li\u003e\n\u003cli\u003eReady\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eBy using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at \u003ca href=\"https://roca.work/flint-terms\"\u003ehttps://roca.work/flint-terms\u003c/a\u003e before proceeding.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePrerequisite: You must have a Zendesk Support account with administrator access.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to Zendesk Support as an administrator.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eAdmin Center\u003c/strong\u003e, then go to \u003cstrong\u003eApps and integrations\u003c/strong\u003e \u0026gt; \u003cstrong\u003eApps\u003c/strong\u003e \u0026gt; \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on \u003cstrong\u003eFlint AI Agent\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring installation:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReview the required permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the in-app authorization to connect your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose a plan when prompted.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eComplete the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and open \u003cstrong\u003eFlint AI Agent\u003c/strong\u003e from the app sidebar. Add a short description of how you want Flint to behave, connect context (for example PDFs and Help Center), and let Flint handle repetitive requests while your team focuses on exceptions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## About this app\n\nLet Flint handle repetitive customer requests for you.\n\n![flint_banner1_v1.0.jpg](https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner1_v1.0.png)\n\nFlint is an autonomous AI agent for Zendesk that reads incoming requests, decides what to do, and responds on its own, with enterprise-ready security and compliance support built in.\n\n* Handles repetitive support requests automatically\n* Pulls from ticket context, your knowledge, and connected sources\n* Lets you review and improve responses through feedback\n* Helps agents work faster by suggesting replies, next steps, and translations when needed\n\n## What it does\n\n* Reads each ticket and understands what the customer is asking\n* Pulls from connected docs, help content, and backend tools like Shopify, Magento, and other API-connected systems\n* Reduces repetitive ticket handling for agents\n* Lets you refine future responses with simple prompt instructions\n* Helps agents work faster with reply suggestions, next steps, and translations when needed\n* Grounds each reply in connected knowledge and available data\n* Keeps responses more consistent across similar tickets\n\n## What that unlocks\n\n![flint_banner2v.1.2.jpg](https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner2v.1.2.png)\n\n* Faster first responses\n* More consistent answers across the team\n* Less repetitive manual work for agents\n* Easier scaling for repetitive support flows\n* Better team productivity\n* Lower support costs as volume grows\n* Better customer experience\n* Customer-service best practices built in\n* Stronger data security and compliance support (GDPR, ISO 9001, ISO 27001)\n\n## How it works\n\n![flint_banner3v.1.0.jpg](https://zendesk-auth.roca.tools/app/flint-ai-assistant-v2-0-311/assets/description_images/flint_banner3v.1.0.png)\n\n1. A customer request comes in\n2. Flint reads the ticket context and surrounding details\n3. It checks connected knowledge, docs, and backend systems\n4. It determines the best response for that type of request\n5. It replies to the customer automatically\n6. If needed, you can refine future behavior with one prompt\n7. Flint applies that guidance to similar requests going forward\n8. If it cannot solve the ticket, it escalates to an agent\n\n## Common use cases\n\n* Handle repetitive customer questions automatically\n* Answer support requests using connected knowledge and backend data\n* Refine tone, structure, and response rules with simple prompts\n* Support agents with suggestions, next steps, and translations when needed\n\nSet it up, connect your knowledge and systems, and let Flint handle repetitive requests while your team focuses on the exceptions.\n\n## Install\n\n1. Click Install\n2. Choose a plan\n3. Put a description\n4. Add context: PDF, Help Center\n5. Ready\n\n## Data Disclosure\n\nBy using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at [https://roca.work/flint-terms](https://roca.work/flint-terms) before proceeding.","raw_installation_instructions":"Prerequisite: You must have a Zendesk Support account with administrator access.\n\n1. Log in to Zendesk Support as an administrator.\n\n2. Open **Admin Center**, then go to **Apps and integrations** \u003e **Apps** \u003e **Zendesk Support apps**.\n\n3. Click **Install** on **Flint AI Agent**.\n\n4. During installation:\n\n  * Review the required permissions.\n\n  * Complete the in-app authorization to connect your Zendesk account.\n\n  * Choose a plan when prompted.\n\n5. Complete the installation.\n\n6. Open any Zendesk ticket and open **Flint AI Agent** from the app sidebar. Add a short description of how you want Flint to behave, connect context (for example PDFs and Help Center), and let Flint handle repetitive requests while your team focuses on exceptions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1225760.apps.zdusercontent.com/1225760/assets/1779435488-bb6d19274e39173a0fecc10c92bef16d/logo-small.png","large_icon":"https://1225760.apps.zdusercontent.com/1225760/assets/1779435488-bb6d19274e39173a0fecc10c92bef16d/logo.png","screenshots":["https://1225760.apps.zdusercontent.com/1225760/assets/1779435488-bb6d19274e39173a0fecc10c92bef16d/screenshot-1.png","https://1225760.apps.zdusercontent.com/1225760/assets/1779435488-bb6d19274e39173a0fecc10c92bef16d/screenshot-2.png"],"installation_count":13},{"id":1225787,"name":"Street.co.uk Data Viewer","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3549138,"app_id":1225787,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-13T13:14:45Z","updated_at":"2026-03-13T13:14:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3549136,"app_id":1225787,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2026-03-13T13:14:45Z","updated_at":"2026-03-13T13:14:45Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3611479,"app_id":1225787,"name":"api_base_url","kind":"text","required":false,"position":2,"created_at":"2026-04-24T04:00:00Z","updated_at":"2026-04-24T04:00:00Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5615,"entity_id":1225787,"app_id":1225787,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TAVTY6NwFyxTqw0s5INF3kP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TABCA6NwFyxTqw0","cost_id":1623,"cost_type":"CostStripe","active":true,"created_at":"2026-03-13T13:14:46.000Z","updated_at":"2026-03-13T13:14:46.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-13T13:14:44Z","updated_at":"2026-05-13T18:39:49Z","terms_conditions_url":null,"app_organization":{"id":7416,"name":"alboz.","email":"support@alboz.eu","website":"https://alboz.eu","country_code":"LT","stripe_account_id":"acct_1TABCA6NwFyxTqw0","state":null},"locations":[3,4],"date_published":"2026-05-13T18:39:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-13T18:38:28Z","owner_id":269519,"author_name":"alboz.","author_email":"support@alboz.eu","author_url":"https://alboz.eu","short_description":"View Street.co.uk data inside Zendesk tickets.","long_description":"\u003ch3\u003eFeature requests\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eWe would love your ideas.\u003c/strong\u003e Submit feature requests at https://alboz.eu/apps/street-for-zendesk\u003c/p\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cp\u003eWhen a ticket loads, the app resolves the requester to a Street person by email, retries transient requester updates, and refreshes automatically when the Zendesk requester changes (including common requester-change events).\u003c/p\u003e\n\n\u003ch3\u003ePerson details\u003c/h3\u003e\n\n\u003cp\u003eShows name (linked to Street), address, phones, marketing consent, contact preferences, and compact role status chips for Vendor (VN), Landlord (LL), and Tenant (TT) where applicable.\u003c/p\u003e\n\n\u003ch3\u003eRole tabs\u003c/h3\u003e\n\n\u003cp\u003eShows Vendor, Tenant, and/or Landlord tabs when those roles apply.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTenant:\u003c/strong\u003e properties with grouped tenancies and title-cased tenancy status; latest notes (up to five) when available.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLandlord:\u003c/strong\u003e properties with current tenants grouped per property; latest notes (up to five) when available.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVendor:\u003c/strong\u003e properties, a flat valuations list, latest notes (up to five), and latest viewings per property (up to five) with viewer name and yyyy-mm-dd date.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCompanies\u003c/h3\u003e\n\n\u003cp\u003eFinds Street companies linked to the person, upserts/links matching Zendesk organizations, ensures requester organization memberships, lists companies and properties with Street deep links, and hides the Companies section when none apply.\u003c/p\u003e\n\n\u003ch3\u003ePerformance\u003c/h3\u003e\n\n\u003cp\u003eLoads role contexts in parallel, avoids known-invalid Street include combinations, and clears stale role UI immediately on requester changes.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis integration reads Zendesk ticket requester information needed to match a user and perform organization sync (including organizations and organization memberships). It reads Street Open API records needed to render the sidebar (for example people, vendors, tenants, landlords, properties, tenancies, valuations, notes, and viewings). Your Street API token is stored only as a secure Zendesk app setting. The app writes Zendesk organization records and memberships to align Zendesk with Street company links. It does not send ticket message bodies to external servers operated by alboz. Privacy policy: https://alboz.eu/privacy/\u003c/p\u003e\n\n\u003ch3\u003eAbout alboz.\u003c/h3\u003e\n\n\u003cp\u003ealboz. is a Zendesk specialist consultancy. This app connects your Support sidebar to Street.co.uk so agents see the right person and property context without leaving the ticket.\u003c/p\u003e\n\n\u003ch3\u003eTerms\u003c/h3\u003e\n\n\u003cp\u003ehttps://alboz.eu/terms-and-conditions/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to install Street.co.uk Data Viewer.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate a Street Open API token from Street (Settings → Account Administration → Applications).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the app settings, set api\u003cem\u003etoken and, if needed, api\u003c/em\u003ebase_url (for demo use https://demo.street.co.uk/open-api/v1).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket as an admin and verify Street data loads for the ticket requester.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Feature requests\n\n**We would love your ideas.** Submit feature requests at https://alboz.eu/apps/street-for-zendesk\n\n### What it does\n\nWhen a ticket loads, the app resolves the requester to a Street person by email, retries transient requester updates, and refreshes automatically when the Zendesk requester changes (including common requester-change events).\n\n### Person details\n\nShows name (linked to Street), address, phones, marketing consent, contact preferences, and compact role status chips for Vendor (VN), Landlord (LL), and Tenant (TT) where applicable.\n\n### Role tabs\n\nShows Vendor, Tenant, and/or Landlord tabs when those roles apply.\n\n* **Tenant:** properties with grouped tenancies and title-cased tenancy status; latest notes (up to five) when available.\n\n* **Landlord:** properties with current tenants grouped per property; latest notes (up to five) when available.\n\n* **Vendor:** properties, a flat valuations list, latest notes (up to five), and latest viewings per property (up to five) with viewer name and yyyy-mm-dd date.\n\n### Companies\n\nFinds Street companies linked to the person, upserts/links matching Zendesk organizations, ensures requester organization memberships, lists companies and properties with Street deep links, and hides the Companies section when none apply.\n\n### Performance\n\nLoads role contexts in parallel, avoids known-invalid Street include combinations, and clears stale role UI immediately on requester changes.\n\n### Data disclosure\n\nThis integration reads Zendesk ticket requester information needed to match a user and perform organization sync (including organizations and organization memberships). It reads Street Open API records needed to render the sidebar (for example people, vendors, tenants, landlords, properties, tenancies, valuations, notes, and viewings). Your Street API token is stored only as a secure Zendesk app setting. The app writes Zendesk organization records and memberships to align Zendesk with Street company links. It does not send ticket message bodies to external servers operated by alboz. Privacy policy: https://alboz.eu/privacy/\n\n### About alboz.\n\nalboz. is a Zendesk specialist consultancy. This app connects your Support sidebar to Street.co.uk so agents see the right person and property context without leaving the ticket.\n\n### Terms\n\nhttps://alboz.eu/terms-and-conditions/\n","raw_installation_instructions":"Follow these steps to install Street.co.uk Data Viewer.\n\n1. Install the app in Zendesk.\n\n2. Generate a Street Open API token from Street (Settings → Account Administration → Applications).\n\n3. In the app settings, set api_token and, if needed, api_base_url (for demo use https://demo.street.co.uk/open-api/v1).\n\n4. 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Discuss the case with other agents viewing the same ticket, see who\u0026#39;s viewing in real time, @mention teammates to pull them in, and save the full conversation to the ticket as an internal note with one click. Everything stays in context and in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReal-time ticket chat\u003c/strong\u003e: Coordinate with other agents in the sidebar while viewing the same ticket—no extra tabs or tools.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e@Mentions and notifications\u003c/strong\u003e: Type @ to mention a teammate; they get notified and can open the mention from the top-bar inbox. Unread indicators keep them on top of where they\u0026#39;re needed. Agents without ticket access are added as followers automatically when you mention them.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCopy all chat to the ticket\u003c/strong\u003e: Use \u0026quot;Close chat and copy to ticket\u0026quot; to post the full transcript as an internal note with a clear footer (e.g. \u0026quot;— Closed at [time] via Agent Ticket Chat\u0026quot;). Perfect for handoffs, audits, or keeping ticket history complete.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBuilt for Zendesk\u003c/strong\u003e: Respects your app role and group restrictions—only agents who have access to the app can be suggested and mentioned. Mention inbox in the top bar and minimal setup: install, authorize once, and use.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePresence and collaboration\u003c/strong\u003e: See who\u0026#39;s currently viewing the ticket and optional emoji picker and :shortcode: autocomplete for faster communication.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGravity CX is a Zendesk Advanced Partner, trusted by organizations across Australia and Asia Pacific to deliver exceptional customer experiences. With deep expertise in Zendesk implementation, optimization, and support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData we access:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn line with the Zendesk Developer Terms, we disclose the data used by this app. We read ticket id, assignee, group, and followers to show context and validate access; we write internal comments only when you use \u0026quot;Close chat and copy to ticket.\u0026quot; We read agents and admins for @mention suggestions and to add mentioned users as followers when needed, and we read group memberships and app role/group restrictions so we only suggest agents who can use the app. This data is used solely to provide real-time agent chat, @mentions, presence, transcript copy, and follower management. Chat and mentions are isolated by your Zendesk subdomain; other organizations cannot see your data.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk Support instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk Support. In the ticket sidebar, locate the \u003cstrong\u003eAgent Ticket Chat\u003c/strong\u003e panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e to start the one-time OAuth authorization. Complete the steps in the new browser tab, then return to Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce connected, the sidebar will show \u003cstrong\u003eIdle\u003c/strong\u003e or \u003cstrong\u003eConnected\u003c/strong\u003e. You can start chatting, @mention teammates, and use \u003cstrong\u003eClose chat and copy to ticket\u003c/strong\u003e to save the transcript as an internal note. The \u003cstrong\u003eMentions\u003c/strong\u003e icon in the Zendesk top bar will show when you\u0026#39;ve been @mentioned.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo API tokens or extra configuration are required—just install and authorize once to use the app on all tickets.\u003c/p\u003e\n","raw_long_description":"![Gravity CX Logo](https://gravity.cx/hubfs/Gravity%20CX%20-%20marketplace.png)\n\nAgent Ticket Chat brings real-time chat directly into the ticket sidebar so your team can coordinate on tickets without cluttering the thread or switching tools.\n\n__What is Agent Ticket Chat?__\n\nAgent Ticket Chat is an in-sidebar app that gives agents a dedicated chat room per ticket. Discuss the case with other agents viewing the same ticket, see who's viewing in real time, @mention teammates to pull them in, and save the full conversation to the ticket as an internal note with one click. Everything stays in context and in Zendesk.\n\n__Key Benefits:__\n\n- **Real-time ticket chat**: Coordinate with other agents in the sidebar while viewing the same ticket—no extra tabs or tools.\n\n- **@Mentions and notifications**: Type @ to mention a teammate; they get notified and can open the mention from the top-bar inbox. Unread indicators keep them on top of where they're needed. Agents without ticket access are added as followers automatically when you mention them.\n\n- **Copy all chat to the ticket**: Use \"Close chat and copy to ticket\" to post the full transcript as an internal note with a clear footer (e.g. \"— Closed at [time] via Agent Ticket Chat\"). Perfect for handoffs, audits, or keeping ticket history complete.\n\n- **Built for Zendesk**: Respects your app role and group restrictions—only agents who have access to the app can be suggested and mentioned. Mention inbox in the top bar and minimal setup: install, authorize once, and use.\n\n- **Presence and collaboration**: See who's currently viewing the ticket and optional emoji picker and :shortcode: autocomplete for faster communication.\n\nGravity CX is a Zendesk Advanced Partner, trusted by organizations across Australia and Asia Pacific to deliver exceptional customer experiences. With deep expertise in Zendesk implementation, optimization, and support.\n\n__Data we access:__\n\nIn line with the Zendesk Developer Terms, we disclose the data used by this app. We read ticket id, assignee, group, and followers to show context and validate access; we write internal comments only when you use \"Close chat and copy to ticket.\" We read agents and admins for @mention suggestions and to add mentioned users as followers when needed, and we read group memberships and app role/group restrictions so we only suggest agents who can use the app. This data is used solely to provide real-time agent chat, @mentions, presence, transcript copy, and follower management. Chat and mentions are isolated by your Zendesk subdomain; other organizations cannot see your data.","raw_installation_instructions":"1. Click **Install** to add the app to your Zendesk Support instance.\n\n2. Open any ticket in Zendesk Support. In the ticket sidebar, locate the **Agent Ticket Chat** panel.\n\n3. Click **Connect to Zendesk** to start the one-time OAuth authorization. Complete the steps in the new browser tab, then return to Zendesk.\n\n4. Once connected, the sidebar will show **Idle** or **Connected**. You can start chatting, @mention teammates, and use **Close chat and copy to ticket** to save the transcript as an internal note. The **Mentions** icon in the Zendesk top bar will show when you've been @mentioned.\n\nNo API tokens or extra configuration are required—just install and authorize once to use the app on all tickets.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1226340.apps.zdusercontent.com/1226340/assets/1773640256-7accad220901e88bc8dc3f5bd51c8a43/logo-small.png","large_icon":"https://1226340.apps.zdusercontent.com/1226340/assets/1773640256-7accad220901e88bc8dc3f5bd51c8a43/logo.png","screenshots":["https://1226340.apps.zdusercontent.com/1226340/assets/1773640256-7accad220901e88bc8dc3f5bd51c8a43/screenshot-0.png","https://1226340.apps.zdusercontent.com/1226340/assets/1773640256-7accad220901e88bc8dc3f5bd51c8a43/screenshot-1.png","https://1226340.apps.zdusercontent.com/1226340/assets/1773640256-7accad220901e88bc8dc3f5bd51c8a43/screenshot-2.png"],"installation_count":0},{"id":1226507,"name":"Quick Charts","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3551089,"app_id":1226507,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-16T13:05:45Z","updated_at":"2026-03-16T13:05:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551088,"app_id":1226507,"name":"defaultViewId","kind":"text","required":false,"position":1,"created_at":"2026-03-16T13:05:45Z","updated_at":"2026-03-16T13:05:45Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5619,"entity_id":1226507,"app_id":1226507,"amount":0,"name":"Free","description":"\u003cp\u003eIncludes Status and Priority charts for one view. 5-minute auto-refresh.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-16T13:05:46.000Z","updated_at":"2026-03-16T13:05:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5620,"entity_id":1226507,"app_id":1226507,"amount":500,"name":"Pro","description":"\u003cp\u003eAll 7 chart types including CSAT Score and Volume Trend. 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Open the top bar popover, pick a view, and see your queue broken down by status, priority, assignee workload, channel, and ticket type - all without leaving the agent workspace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Quick Charts?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk Explore is powerful, but it is a separate tool. Quick Charts lives where your agents already work. One click, instant context. No report builder. No query language. No waiting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e7 Chart Types\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStatus Distribution: see open, pending, and solved at a glance\u003c/li\u003e\n\u003cli\u003ePriority Breakdown: spot urgent spikes before they escalate\u003c/li\u003e\n\u003cli\u003eAssignee Workload: find who is overloaded and who has capacity, with pagination and sort controls for large teams\u003c/li\u003e\n\u003cli\u003eChannel Mix: understand where tickets are coming from\u003c/li\u003e\n\u003cli\u003eType Distribution: track questions vs problems vs incidents vs tasks\u003c/li\u003e\n\u003cli\u003eCSAT Score: account-wide satisfaction gauge with 7/14/30-day filters\u003c/li\u003e\n\u003cli\u003eVolume Trend: daily created or solved ticket counts over time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt for Teams of Every Size\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe free plan includes Status and Priority charts - enough to get immediate value. Upgrade to Pro to unlock all 7 chart types, multi-view support, faster refresh intervals, and account-wide CSAT and trend analysis.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo Data Leaves Zendesk\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eQuick Charts is 100% client-side. It reads your ticket data through the Zendesk API and renders charts in the browser. No external servers. No data storage. No third-party tracking. Your data stays in your Zendesk instance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro Plan Highlights\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAll 7 chart types\u003c/li\u003e\n\u003cli\u003eSwitch between any active view\u003c/li\u003e\n\u003cli\u003e30-second auto-refresh on view charts\u003c/li\u003e\n\u003cli\u003eCSAT score gauge with date range filtering\u003c/li\u003e\n\u003cli\u003eVolume trend with created/solved toggle\u003c/li\u003e\n\u003cli\u003eAssignee workload with pagination and sort controls\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt by Elephatech. Questions or feature requests? Reach us at support@elephatech.com.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Quick Charts from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eClick the Quick Charts icon in your top bar.\u003c/li\u003e\n\u003cli\u003eSelect a view from the dropdown to see your first chart.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe free plan includes Status and Priority charts. Upgrade to Pro to unlock all 7 chart types including CSAT Score, Volume Trend, and Assignee Workload.\u003c/p\u003e\n\n\u003cp\u003eOptional: Set a default view ID in the app settings to auto-select your most-used view on launch.\u003c/p\u003e\n\n\u003cp\u003eNo configuration required. No external accounts. Works immediately.\u003c/p\u003e\n","raw_long_description":"Quick Charts puts live ticket visualizations one click away. Open the top bar popover, pick a view, and see your queue broken down by status, priority, assignee workload, channel, and ticket type - all without leaving the agent workspace.\n\n**Why Quick Charts?**\n\nZendesk Explore is powerful, but it is a separate tool. Quick Charts lives where your agents already work. One click, instant context. No report builder. No query language. No waiting.\n\n**7 Chart Types**\n\n- Status Distribution: see open, pending, and solved at a glance\n- Priority Breakdown: spot urgent spikes before they escalate\n- Assignee Workload: find who is overloaded and who has capacity, with pagination and sort controls for large teams\n- Channel Mix: understand where tickets are coming from\n- Type Distribution: track questions vs problems vs incidents vs tasks\n- CSAT Score: account-wide satisfaction gauge with 7/14/30-day filters\n- Volume Trend: daily created or solved ticket counts over time\n\n**Built for Teams of Every Size**\n\nThe free plan includes Status and Priority charts - enough to get immediate value. Upgrade to Pro to unlock all 7 chart types, multi-view support, faster refresh intervals, and account-wide CSAT and trend analysis.\n\n**No Data Leaves Zendesk**\n\nQuick Charts is 100% client-side. It reads your ticket data through the Zendesk API and renders charts in the browser. No external servers. No data storage. No third-party tracking. Your data stays in your Zendesk instance.\n\n**Pro Plan Highlights**\n\n- All 7 chart types\n- Switch between any active view\n- 30-second auto-refresh on view charts\n- CSAT score gauge with date range filtering\n- Volume trend with created/solved toggle\n- Assignee workload with pagination and sort controls\n\nBuilt by Elephatech. Questions or feature requests? Reach us at support@elephatech.com.","raw_installation_instructions":"1. Install Quick Charts from the Zendesk Marketplace.\n2. Click the Quick Charts icon in your top bar.\n3. Select a view from the dropdown to see your first chart.\n\nThe free plan includes Status and Priority charts. Upgrade to Pro to unlock all 7 chart types including CSAT Score, Volume Trend, and Assignee Workload.\n\nOptional: Set a default view ID in the app settings to auto-select your most-used view on launch.\n\nNo configuration required. No external accounts. Works immediately.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1226507.apps.zdusercontent.com/1226507/assets/1780718459-ae9e4e9581270b0b60efc79bfab1d214/logo-small.png","large_icon":"https://1226507.apps.zdusercontent.com/1226507/assets/1780718459-ae9e4e9581270b0b60efc79bfab1d214/logo.png","screenshots":["https://1226507.apps.zdusercontent.com/1226507/assets/1780718459-ae9e4e9581270b0b60efc79bfab1d214/screenshot-0.png","https://1226507.apps.zdusercontent.com/1226507/assets/1780718459-ae9e4e9581270b0b60efc79bfab1d214/screenshot-1.png","https://1226507.apps.zdusercontent.com/1226507/assets/1780718459-ae9e4e9581270b0b60efc79bfab1d214/screenshot-2.png"],"installation_count":0},{"id":1226546,"name":"Connect Instagram by Vaimo","state":"published","version":"1.6.1","framework_version":"2.0","parameters":[{"id":3551326,"app_id":1226546,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-16T14:38:07Z","updated_at":"2026-03-16T14:38:07Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5621,"entity_id":1226546,"app_id":1226546,"amount":3900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1T95s5B7EZPJ5L7xXe85tlFE","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1RqqzSB7EZPJ5L7x","cost_id":1626,"cost_type":"CostStripe","active":true,"created_at":"2026-03-16T14:38:09.000Z","updated_at":"2026-03-16T14:38:09.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-96779970-4","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-16T14:38:06Z","updated_at":"2026-05-13T20:57:32Z","terms_conditions_url":"https://commerce.vaimo.com/hubfs/Legal/Vaimo%20General%20Conditions/Vaimo%20General%20Conditions%20-%202020V1.pdf","app_organization":{"id":2531,"name":"Vaimo","email":"support.ccs@vaimo.com","website":"https://www.vaimo.com/","country_code":"SE","stripe_account_id":"acct_1RqqzSB7EZPJ5L7x","state":"published"},"locations":[3],"date_published":"2026-05-13T20:57:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-13T20:51:37Z","owner_id":269519,"author_name":"vaimo","author_email":"support.ccs@vaimo.com","author_url":"https://www.vaimo.com/","short_description":"Connect your Instagram for Business account to your Zendesk Support","long_description":"\u003ch2\u003eConnect Instagram by Vaimo integration for Zendesk - made by vaimo\u003c/h2\u003e\n\n\u003cp\u003eThe Connect Instagram by Vaimo lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support.\u003c/p\u003e\n\n\u003cp\u003ePosts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach and reply to your audience on Instagram without leaving Zendesk Support - you can even see your Instagram post’s image.\u003c/p\u003e\n\n\u003ch3\u003eCore features\u003c/h3\u003e\n\n\u003cp\u003eTo illustrate how the Connect Instagram by Vaimo integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below. \u003c/p\u003e\n\n\u003ch3\u003eReply to comments on Instagram from Zendesk\u003c/h3\u003e\n\n\u003cp\u003eComments will appear as a ticket or tickets and you can reply directly from Zendesk Support. Your agents are able to choose from the following options.\u003c/p\u003e\n\n\u003ch4\u003eGenerate a ticket for each comment\u003c/h4\u003e\n\n\u003cp\u003eWould you like to respond to each comment on your post?\u003c/p\u003e\n\n\u003cp\u003eYou’ll be able to choose to create a ticket per each comment on your Instagram posts. With this option, the replies from Zendesk Support will then be shown as inlined replies on Instagram.\u003c/p\u003e\n\n\u003ch4\u003eGet all comments under one ticket\u003c/h4\u003e\n\n\u003cp\u003eThis option gives you an ability to manage all comments under a single ticket. Meaning, each time you create a post on Instagram, a ticket is going to be automatically created and then the ticket will automatically be updated when there is a new comment on the post on Instagram.\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy Disclosure\u003c/h3\u003e\n\n\u003cp\u003eConnect Instagram by Vaimo accesses your Instagram account data (posts and public comments) and your Zendesk ticket data solely to deliver the core functionality of this integration. Specifically:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eData collected:\u003c/strong\u003e Instagram post metadata (image URLs, permalinks, media type) and public comments are retrieved via the Instagram Graph API and stored as Zendesk ticket fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData usage:\u003c/strong\u003e Data is used exclusively to create and update Zendesk Support tickets. It is never sold, shared with third parties, or used for advertising purposes.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData storage:\u003c/strong\u003e Data is processed and stored within your Zendesk account. No customer data is retained on Vaimo servers beyond what is necessary to relay it to Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData security:\u003c/strong\u003e All data in transit is encrypted using TLS. Access to your Instagram account is governed by OAuth 2.0 and can be revoked at any time from your Instagram account settings or the Zendesk app configuration page.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData retention:\u003c/strong\u003e Data follows the retention policies of your Zendesk account. You can delete ticket data at any time through Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor full details, please review \u003ca href=\"https://www.vaimo.com/privacy-policy/\"\u003eVaimo\u0026#39;s Privacy Policy\u003c/a\u003e. If you have any questions about how your data is handled, please contact us at \u003ca href=\"mailto:support.ccs@vaimo.com\"\u003esupport.ccs@vaimo.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eDisclaimer\u003c/h3\u003e\n\n\u003cp\u003eThe Connect Instagram by Vaimo does not support Instagram Direct Messages, due to technical limitations. Only public comments on Instagram posts are included.\u003c/p\u003e\n\n\u003ch3\u003eCommunity\u003c/h3\u003e\n\n\u003cp\u003eWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our \u003ca href=\"https://support.helphouse.io/hc/en-us/community/topics/115000336689-Instagram-Channel?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram\"\u003ecommunity\u003c/a\u003e and let us know.\u003c/p\u003e\n\n\u003ch3\u003eMade by vaimo - Zendesk Master Partner\u003c/h3\u003e\n\n\u003cp\u003eThis app is made by vaimo. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\u003c/p\u003e\n\n\u003cp\u003eWe’re experts in customer experience and Zendesk. And besides \u003ca href=\"https://helphouse.io/services/zendesk-apps?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram\"\u003ecreating apps for Zendesk Marketplace\u003c/a\u003e, we also help companies \u003ca href=\"https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram\"\u003eimplement and optimize Zendesk\u003c/a\u003e.\u003cbr\u003e\n\u003ca href=\"https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram\"\u003eWe’ve already helped dozens of companies\u003c/a\u003e save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact?utm_campaign=marketplace\u0026amp;u\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cp\u003eThe Connect Instagram by Vaimo requires your Instagram account to be an Instagram for Business account, connected to your Facebook company page.\u003c/p\u003e\n\n\u003ch2\u003eHow to install\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Connect Instagram by Vaimo from Marketplace.\u003c/li\u003e\n\u003cli\u003eGo to Channel integrations in your Zendesk settings.\u003c/li\u003e\n\u003cli\u003eAdd account.\u003c/li\u003e\n\u003cli\u003eSign in to your Instagram with Facebook login.\u003c/li\u003e\n\u003cli\u003eChoose the account you want to connect.\u003c/li\u003e\n\u003cli\u003eThat\u0026#39;s it! Enjoy your new app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eVisit our \u003ca href=\"https://support.helphouse.io/hc/en-us/articles/115005012034?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram\"\u003einstallation guide\u003c/a\u003e for a full guide and screen grabs. \u003c/p\u003e\n\n\u003ch2\u003eDisclaimer\u003c/h2\u003e\n\n\u003cp\u003eThe Connect Instagram by Vaimo does not support Instagram Direct Messages, due to technical limitations, only public comments on Instagram posts are included.\u003c/p\u003e\n","raw_long_description":"## Connect Instagram by Vaimo integration for Zendesk - made by vaimo\nThe Connect Instagram by Vaimo lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support.\n\nPosts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach and reply to your audience on Instagram without leaving Zendesk Support - you can even see your Instagram post’s image.\n\n### Core features\nTo illustrate how the Connect Instagram by Vaimo integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below. \n\n### Reply to comments on Instagram from Zendesk\nComments will appear as a ticket or tickets and you can reply directly from Zendesk Support. Your agents are able to choose from the following options.\n\n#### Generate a ticket for each comment\nWould you like to respond to each comment on your post?\n\nYou’ll be able to choose to create a ticket per each comment on your Instagram posts. With this option, the replies from Zendesk Support will then be shown as inlined replies on Instagram.\n\n#### Get all comments under one ticket\nThis option gives you an ability to manage all comments under a single ticket. Meaning, each time you create a post on Instagram, a ticket is going to be automatically created and then the ticket will automatically be updated when there is a new comment on the post on Instagram.\n\n### Data \u0026 Privacy Disclosure\nConnect Instagram by Vaimo accesses your Instagram account data (posts and public comments) and your Zendesk ticket data solely to deliver the core functionality of this integration. Specifically:\n\n- **Data collected:** Instagram post metadata (image URLs, permalinks, media type) and public comments are retrieved via the Instagram Graph API and stored as Zendesk ticket fields.\n- **Data usage:** Data is used exclusively to create and update Zendesk Support tickets. It is never sold, shared with third parties, or used for advertising purposes.\n- **Data storage:** Data is processed and stored within your Zendesk account. No customer data is retained on Vaimo servers beyond what is necessary to relay it to Zendesk.\n- **Data security:** All data in transit is encrypted using TLS. Access to your Instagram account is governed by OAuth 2.0 and can be revoked at any time from your Instagram account settings or the Zendesk app configuration page.\n- **Data retention:** Data follows the retention policies of your Zendesk account. You can delete ticket data at any time through Zendesk.\n\nFor full details, please review [Vaimo's Privacy Policy](https://www.vaimo.com/privacy-policy/). If you have any questions about how your data is handled, please contact us at [support.ccs@vaimo.com](mailto:support.ccs@vaimo.com).\n\n### Disclaimer\nThe Connect Instagram by Vaimo does not support Instagram Direct Messages, due to technical limitations. Only public comments on Instagram posts are included.\n\n### Community\nWe want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our [community](https://support.helphouse.io/hc/en-us/community/topics/115000336689-Instagram-Channel?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram) and let us know.\n\n### Made by vaimo - Zendesk Master Partner\nThis app is made by vaimo. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.\n\nWe’re experts in customer experience and Zendesk. And besides [creating apps for Zendesk Marketplace](https://helphouse.io/services/zendesk-apps?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram), we also help companies [implement and optimize Zendesk](https://helphouse.io/services/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram).\n[We’ve already helped dozens of companies](https://helphouse.io/cases/?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram) save time and money doing just that. Feel free to [reach out to us if you have any questions](https://helphouse.io/contact?utm_campaign=marketplace\u0026u\n","raw_installation_instructions":"## Requirements\nThe Connect Instagram by Vaimo requires your Instagram account to be an Instagram for Business account, connected to your Facebook company page.\n\n## How to install\n1. Install the Connect Instagram by Vaimo from Marketplace.\n2. Go to Channel integrations in your Zendesk settings.\n3. Add account.\n4. Sign in to your Instagram with Facebook login.\n5. Choose the account you want to connect.\n6. That's it! Enjoy your new app.\n\nVisit our [installation guide](https://support.helphouse.io/hc/en-us/articles/115005012034?utm_campaign=marketplace\u0026utm_medium=apps\u0026utm_source=instagram) for a full guide and screen grabs. \n\n## Disclaimer\nThe Connect Instagram by Vaimo does not support Instagram Direct Messages, due to technical limitations, only public comments on Instagram posts are included.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1226546.apps.zdusercontent.com/1226546/assets/1778491698-bfde349a2616c69dd3ebd79e4ab4bfee/logo-small.png","large_icon":"https://1226546.apps.zdusercontent.com/1226546/assets/1778491698-bfde349a2616c69dd3ebd79e4ab4bfee/logo.png","screenshots":["https://1226546.apps.zdusercontent.com/1226546/assets/1778491698-bfde349a2616c69dd3ebd79e4ab4bfee/screenshot-0.png","https://1226546.apps.zdusercontent.com/1226546/assets/1778491698-bfde349a2616c69dd3ebd79e4ab4bfee/screenshot-1.png","https://1226546.apps.zdusercontent.com/1226546/assets/1778491698-bfde349a2616c69dd3ebd79e4ab4bfee/screenshot-2.png"],"installation_count":0},{"id":1226637,"name":"Tidio","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-16T16:35:23Z","updated_at":"2026-03-25T21:25:37Z","terms_conditions_url":null,"app_organization":{"id":7353,"name":"TIDIO POLAND SP. Z O.O.","email":"support@tidio.net","website":"https://www.tidio.com/","country_code":"PL","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-03-25T21:25:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.tidio.com/pricing/"},"location_names":[],"last_update_time":"2026-03-16T16:35:23Z","owner_id":269519,"author_name":"Tidio LLC","author_email":"support@tidio.net","author_url":"https://help.tidio.com/hc/en-us","short_description":"All-in-one customer experience platform.","long_description":"\u003cp\u003eTidio is an all-in-one, AI-powered customer service platform and live chat software designed for websites, particularly e-commerce businesses. It enables companies to engage visitors in real-time, automate support with chatbots (Lyro AI), and manage customer inquiries across channels like email, Facebook Messenger, and Instagram from one dashboard.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eIntegration with Zendesk\u003c/h1\u003e\n\n\u003cp\u003eSee how to integrate your Zendesk account with Tidio and create new tickets directly from your conversations.\u003c/p\u003e\n\n\u003ch2\u003eIntegrating Tidio with Zendesk\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen your Tidio admin panel and navigate to the Integration section located in the bottom-left, above Settings. Then, click on the Zendesk tile.\u003c/li\u003e\n\u003cli\u003eYou will see an overview of what the integration allows, and brief instructions for the integration itself. When you\u0026#39;re ready, hit the blue Install Zendesk button in the top-right.\u003c/li\u003e\n\u003cli\u003eTo complete the integration, you will need to provide your Zendesk URL and use your associated Zendesk login details to authenticate the integration.\u003c/li\u003e\n\u003cli\u003eOnce you complete the URL, hit the Install button in the bottom-right, and continue with the next steps directly via Zendesk. You will also be asked for certain permissions, which are required for the integration to work.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it! Your Tidio account is now fully integrated with Zendesk.\u003c/p\u003e\n\n\u003cp\u003eTo see more detailed installation and usage instruction, \u003ca href=\"https://help.tidio.com/hc/en-us/articles/5405098705692-Integration-with-Zendesk\"\u003eplease visit our helpcenter\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Tidio is an all-in-one, AI-powered customer service platform and live chat software designed for websites, particularly e-commerce businesses. It enables companies to engage visitors in real-time, automate support with chatbots (Lyro AI), and manage customer inquiries across channels like email, Facebook Messenger, and Instagram from one dashboard.","raw_installation_instructions":"# Integration with Zendesk\n\nSee how to integrate your Zendesk account with Tidio and create new tickets directly from your conversations.\n\n## Integrating Tidio with Zendesk\n\n1. Open your Tidio admin panel and navigate to the Integration section located in the bottom-left, above Settings. Then, click on the Zendesk tile.\n1. You will see an overview of what the integration allows, and brief instructions for the integration itself. When you're ready, hit the blue Install Zendesk button in the top-right.\n1. To complete the integration, you will need to provide your Zendesk URL and use your associated Zendesk login details to authenticate the integration.\n1. Once you complete the URL, hit the Install button in the bottom-right, and continue with the next steps directly via Zendesk. You will also be asked for certain permissions, which are required for the integration to work.\n\nThat's it! Your Tidio account is now fully integrated with Zendesk.\n\nTo see more detailed installation and usage instruction, [please visit our helpcenter](https://help.tidio.com/hc/en-us/articles/5405098705692-Integration-with-Zendesk).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1226637.apps.zdusercontent.com/1226637/assets/1773678795-97bdcf1d3abb32b3ce8fe607a9b3c6d3/logo-small.png","large_icon":"https://1226637.apps.zdusercontent.com/1226637/assets/1773678795-97bdcf1d3abb32b3ce8fe607a9b3c6d3/logo.png","screenshots":["https://1226637.apps.zdusercontent.com/1226637/assets/1773678795-97bdcf1d3abb32b3ce8fe607a9b3c6d3/screenshot-0.png","https://1226637.apps.zdusercontent.com/1226637/assets/1773678795-97bdcf1d3abb32b3ce8fe607a9b3c6d3/screenshot-1.png","https://1226637.apps.zdusercontent.com/1226637/assets/1773678795-97bdcf1d3abb32b3ce8fe607a9b3c6d3/screenshot-2.png"],"installation_count":0},{"id":1226768,"name":"CRM Scene Customer Context","state":"published","version":"1.0.7","framework_version":"2.0","parameters":[{"id":3551912,"app_id":1226768,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-17T00:54:39Z","updated_at":"2026-03-17T00:54:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551906,"app_id":1226768,"name":"lookbackDays","kind":"number","required":false,"position":1,"created_at":"2026-03-17T00:54:38Z","updated_at":"2026-03-17T00:54:38Z","default_value":"30","secure":false,"scopes":null,"options":null},{"id":3551907,"app_id":1226768,"name":"maxPreviewItems","kind":"number","required":false,"position":2,"created_at":"2026-03-17T00:54:38Z","updated_at":"2026-03-17T00:54:38Z","default_value":"4","secure":false,"scopes":null,"options":null},{"id":3551908,"app_id":1226768,"name":"toastMode","kind":"text","required":false,"position":3,"created_at":"2026-03-17T00:54:38Z","updated_at":"2026-03-17T00:54:38Z","default_value":"auto","secure":false,"scopes":null,"options":null},{"id":3551909,"app_id":1226768,"name":"vipTagsCsv","kind":"text","required":false,"position":4,"created_at":"2026-03-17T00:54:38Z","updated_at":"2026-03-17T00:54:38Z","default_value":"vip,enterprise,strategic,key_account,priority_customer","secure":false,"scopes":null,"options":null},{"id":3551910,"app_id":1226768,"name":"riskTagsCsv","kind":"text","required":false,"position":5,"created_at":"2026-03-17T00:54:39Z","updated_at":"2026-03-17T00:54:39Z","default_value":"escalated,churn_risk,compliance,fraud,high_risk,urgent_customer","secure":false,"scopes":null,"options":null},{"id":3551911,"app_id":1226768,"name":"attributeMappingsJson","kind":"multiline","required":false,"position":6,"created_at":"2026-03-17T00:54:39Z","updated_at":"2026-03-17T00:54:39Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5628,"entity_id":1226768,"app_id":1226768,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-17T00:54:40.000Z","updated_at":"2026-03-17T00:54:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-17T00:54:37Z","updated_at":"2026-09-30T19:40:20Z","terms_conditions_url":null,"app_organization":{"id":6881,"name":"CRM Scene","email":"support@crmscene.com","website":"https://crmscene.com","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2026-09-30T19:40:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://crmscene.com/contact/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-30T19:29:02Z","owner_id":269519,"author_name":"CRM Scene","author_email":"support@crmscene.com","author_url":"https://crmscene.com","short_description":"Customer details and ticket history, together in one place.","long_description":"\u003cp\u003eCRM Scene Customer Context helps agents understand the person behind a ticket. See customer contact details, the organization shown on the ticket, previous tickets, and things that may need attention without leaving Zendesk Support.\u003c/p\u003e\n\n\u003ch3\u003eWhat you can see\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer contact details, language and local time when a valid time zone is available.\u003c/li\u003e\n\u003cli\u003eThe organization selected on the ticket. If none is selected, the app clearly labels when it uses the default organization from the customer profile.\u003c/li\u003e\n\u003cli\u003eTicket totals, other active tickets and recently updated tickets.\u003c/li\u003e\n\u003cli\u003eA larger details window with customer information, ticket lists and explanations of things to know.\u003c/li\u003e\n\u003cli\u003eNotes about VIP or flagged tags chosen in settings, suspended customers, repeat contact, ratings on reviewed tickets, shared tags and organization workload.\u003c/li\u003e\n\u003cli\u003eOptional extra details from fields and tags that already exist in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eUnderstanding the results\u003c/h3\u003e\n\n\u003cp\u003eThe app only shows information your Zendesk role can access. Active tickets include new, open, pending and on-hold tickets. Totals may include the current saved ticket; the other active tickets list leaves it out. Unsaved changes and recent changes not yet included in Zendesk search may not appear.\u003c/p\u003e\n\n\u003cp\u003eRatings and shared tags use the first 20 history tickets loaded. The rating shown comes from the most recently updated rated ticket in that group, which may not be the most recently submitted rating. Shared tags do not prove that an issue happened again. Each ticket list stops at 1,000 search results. Unavailable information is shown as unavailable, never as zero. The attention score is a rule-based guide, not a judgment or prediction about the customer. It is hidden when information or settings are incomplete.\u003c/p\u003e\n\n\u003ch3\u003eYour customer information\u003c/h3\u003e\n\n\u003cp\u003eThe app reads information from your current Zendesk account. It does not change tickets, customers or organizations. It has no analytics service and sends no customer information to a CRM Scene server.\u003c/p\u003e\n\n\u003cp\u003eDisplayed details and a small temporary cache stay in the app window while it is open. Details are shared with the larger window through Zendesk. Customer information is not written to browser storage or cookies. The app loads the Zendesk framework from Zendesk. No external account, API key or new custom fields are needed.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app in Zendesk Support, then open an existing ticket or a new ticket with a saved customer. All six settings are optional. You can keep the defaults to start. Select Refresh after making changes, or Open details to explore more tickets and customer information.\u003c/p\u003e\n\n\u003cp\u003eYou can choose how many days to review (7–365), how many recent tickets to show (1–10), and when notifications appear (auto, always or never). Clearing the VIP or flagged tag list turns off that type of tag match.\u003c/p\u003e\n\n\u003cp\u003eAn administrator can use the additional details setting to show existing fields or tags. It does not create fields. The example below uses JSON, the format this setting requires. Replace the field names and tags with the ones used in your Zendesk account.\u003c/p\u003e\n\n\u003cp\u003eExample settings for existing fields and tags:\u003cbr\u003e\n\u003ccode\u003ejson\u003cbr\u003e\n{\u003cbr\u003e\n  \u0026quot;plan\u0026quot;: [{ \u0026quot;source\u0026quot;: \u0026quot;organization_field\u0026quot;, \u0026quot;key\u0026quot;: \u0026quot;plan\u0026quot; }],\u003cbr\u003e\n  \u0026quot;region\u0026quot;: [{ \u0026quot;source\u0026quot;: \u0026quot;organization_tag_prefix\u0026quot;, \u0026quot;prefix\u0026quot;: \u0026quot;region_\u0026quot; }],\u003cbr\u003e\n  \u0026quot;tenant_id\u0026quot;: [{ \u0026quot;source\u0026quot;: \u0026quot;user_field\u0026quot;, \u0026quot;key\u0026quot;: \u0026quot;tenant_id\u0026quot; }]\u003cbr\u003e\n}\u003cbr\u003e\n\u003c/code\u003e\u003c/p\u003e\n\n\u003cp\u003eAsk your administrator to review any settings or access warnings. The app does not require an API key. The included README.md explains the settings, how counts work and how to check an installation.\u003c/p\u003e\n","raw_long_description":"CRM Scene Customer Context helps agents understand the person behind a ticket. See customer contact details, the organization shown on the ticket, previous tickets, and things that may need attention without leaving Zendesk Support.\n\n### What you can see\n- Customer contact details, language and local time when a valid time zone is available.\n- The organization selected on the ticket. If none is selected, the app clearly labels when it uses the default organization from the customer profile.\n- Ticket totals, other active tickets and recently updated tickets.\n- A larger details window with customer information, ticket lists and explanations of things to know.\n- Notes about VIP or flagged tags chosen in settings, suspended customers, repeat contact, ratings on reviewed tickets, shared tags and organization workload.\n- Optional extra details from fields and tags that already exist in Zendesk.\n\n### Understanding the results\nThe app only shows information your Zendesk role can access. Active tickets include new, open, pending and on-hold tickets. Totals may include the current saved ticket; the other active tickets list leaves it out. Unsaved changes and recent changes not yet included in Zendesk search may not appear.\n\nRatings and shared tags use the first 20 history tickets loaded. The rating shown comes from the most recently updated rated ticket in that group, which may not be the most recently submitted rating. Shared tags do not prove that an issue happened again. Each ticket list stops at 1,000 search results. Unavailable information is shown as unavailable, never as zero. The attention score is a rule-based guide, not a judgment or prediction about the customer. It is hidden when information or settings are incomplete.\n\n### Your customer information\nThe app reads information from your current Zendesk account. It does not change tickets, customers or organizations. It has no analytics service and sends no customer information to a CRM Scene server.\n\nDisplayed details and a small temporary cache stay in the app window while it is open. Details are shared with the larger window through Zendesk. Customer information is not written to browser storage or cookies. The app loads the Zendesk framework from Zendesk. No external account, API key or new custom fields are needed.","raw_installation_instructions":"Install the app in Zendesk Support, then open an existing ticket or a new ticket with a saved customer. All six settings are optional. You can keep the defaults to start. Select Refresh after making changes, or Open details to explore more tickets and customer information.\n\nYou can choose how many days to review (7–365), how many recent tickets to show (1–10), and when notifications appear (auto, always or never). Clearing the VIP or flagged tag list turns off that type of tag match.\n\nAn administrator can use the additional details setting to show existing fields or tags. It does not create fields. The example below uses JSON, the format this setting requires. Replace the field names and tags with the ones used in your Zendesk account.\n\nExample settings for existing fields and tags:\n```json\n{\n  \"plan\": [{ \"source\": \"organization_field\", \"key\": \"plan\" }],\n  \"region\": [{ \"source\": \"organization_tag_prefix\", \"prefix\": \"region_\" }],\n  \"tenant_id\": [{ \"source\": \"user_field\", \"key\": \"tenant_id\" }]\n}\n```\n\nAsk your administrator to review any settings or access warnings. The app does not require an API key. The included README.md explains the settings, how counts work and how to check an installation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1226768.apps.zdusercontent.com/1226768/assets/1789929670-709ffff40214a70e5e36f8d8d9889c82/logo-small.png","large_icon":"https://1226768.apps.zdusercontent.com/1226768/assets/1789929670-709ffff40214a70e5e36f8d8d9889c82/logo.png","screenshots":["https://1226768.apps.zdusercontent.com/1226768/assets/1789929670-709ffff40214a70e5e36f8d8d9889c82/screenshot-0.png","https://1226768.apps.zdusercontent.com/1226768/assets/1789929670-709ffff40214a70e5e36f8d8d9889c82/screenshot-1.png","https://1226768.apps.zdusercontent.com/1226768/assets/1789929670-709ffff40214a70e5e36f8d8d9889c82/screenshot-2.png"],"installation_count":1},{"id":1226775,"name":"ScreenReply","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3552000,"app_id":1226775,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-17T01:22:00Z","updated_at":"2026-03-17T01:22:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3551999,"app_id":1226775,"name":"backend_token","kind":"hidden","required":false,"position":1,"created_at":"2026-03-17T01:22:00Z","updated_at":"2026-03-17T01:22:00Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5629,"entity_id":1226775,"app_id":1226775,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-17T01:22:01.000Z","updated_at":"2026-03-17T01:22:01.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-17T01:21:59Z","updated_at":"2026-05-13T22:55:22Z","terms_conditions_url":"https://screenreply.com/terms","app_organization":{"id":7531,"name":"OneButton Software LLC","email":"contact@screenreply.com","website":"https://screenreply.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-05-13T22:55:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://screenreply.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-13T19:34:33Z","owner_id":269519,"author_name":"OneButton Software LLC","author_email":"contact@screenreply.com","author_url":"https://screenreply.com","short_description":"White-label screen recordings, AI summaries and timestamps.","long_description":"\u003ch3\u003eUnderstand customer issues instantly with one-click screen recordings\u003c/h3\u003e\n\n\u003cp\u003eScreenReply eliminates endless back-and-forth in your support tickets. Request, record, and resolve complex technical issues without ever leaving your Zendesk workspace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCore capabilities:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOne-click requests:\u003c/strong\u003e Generate unique screen recording links directly from your customer chat to get visual context in minutes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI-powered summaries:\u003c/strong\u003e Skip long video playbacks. Our AI automatically generates a concise text summary and extracts key moments with clickable timestamps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFully white-labeled:\u003c/strong\u003e Build trust with your users. Customize the recording page with your own domain, company logo, and primary brand colors.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eComplete data control:\u003c/strong\u003e Store recordings your way. Use our reliable built-in hosting or connect your own S3-compatible storage like AWS or DigitalOcean.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCentralized dashboard:\u003c/strong\u003e Manage everything in one place. View all recordings, filter issues using custom tags, and seamlessly switch between multiple workspaces.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePowerful REST API:\u003c/strong\u003e Push developer-ready bug reports into your existing CRM or issue tracking systems to build custom automated workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eTo provide its core functionality, ScreenReply accesses your Zendesk subdomain, the current Ticket ID, and the active Agent\u0026#39;s User ID. This minimal data is required to correctly link generated screen recordings back to the specific ticket and post the video URL as an internal note. ScreenReply does not read the contents of your ticket messages, customer email addresses, or other unrequired Personally Identifiable Information (PII). For full details on how we handle and protect customer data, please review our Privacy Policy at https://screenreply.com/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo start using ScreenReply:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk workspace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLog in to your ScreenReply account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to the \u003cstrong\u003eIntegrations\u003c/strong\u003e section in your dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFind Zendesk, click \u003cstrong\u003eConnect\u003c/strong\u003e, and follow the on-screen instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Understand customer issues instantly with one-click screen recordings\n\nScreenReply eliminates endless back-and-forth in your support tickets. Request, record, and resolve complex technical issues without ever leaving your Zendesk workspace.\n\n**Core capabilities:**\n\n* **One-click requests:** Generate unique screen recording links directly from your customer chat to get visual context in minutes.\n\n* **AI-powered summaries:** Skip long video playbacks. Our AI automatically generates a concise text summary and extracts key moments with clickable timestamps.\n\n* **Fully white-labeled:** Build trust with your users. Customize the recording page with your own domain, company logo, and primary brand colors.\n\n* **Complete data control:** Store recordings your way. Use our reliable built-in hosting or connect your own S3-compatible storage like AWS or DigitalOcean.\n\n* **Centralized dashboard:** Manage everything in one place. View all recordings, filter issues using custom tags, and seamlessly switch between multiple workspaces.\n\n* **Powerful REST API:** Push developer-ready bug reports into your existing CRM or issue tracking systems to build custom automated workflows.\n\n### Data Disclosure\n\nTo provide its core functionality, ScreenReply accesses your Zendesk subdomain, the current Ticket ID, and the active Agent's User ID. This minimal data is required to correctly link generated screen recordings back to the specific ticket and post the video URL as an internal note. ScreenReply does not read the contents of your ticket messages, customer email addresses, or other unrequired Personally Identifiable Information (PII). For full details on how we handle and protect customer data, please review our Privacy Policy at https://screenreply.com/privacy.","raw_installation_instructions":"To start using ScreenReply:\n\n1. Click **Install** to add the app to your Zendesk workspace.\n\n2. Log in to your ScreenReply account.\n\n3. Go to the **Integrations** section in your dashboard.\n\n4. Find Zendesk, click **Connect**, and follow the on-screen instructions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1226775.apps.zdusercontent.com/1226775/assets/1777078442-cc46831bac4eae2d37815b2785bc3d48/logo-small.png","large_icon":"https://1226775.apps.zdusercontent.com/1226775/assets/1777078442-cc46831bac4eae2d37815b2785bc3d48/logo.png","screenshots":["https://1226775.apps.zdusercontent.com/1226775/assets/1777078442-cc46831bac4eae2d37815b2785bc3d48/screenshot-0.png","https://1226775.apps.zdusercontent.com/1226775/assets/1777078442-cc46831bac4eae2d37815b2785bc3d48/screenshot-1.png","https://1226775.apps.zdusercontent.com/1226775/assets/1777078442-cc46831bac4eae2d37815b2785bc3d48/screenshot-2.png"],"installation_count":1},{"id":1226966,"name":"Lleverage","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-17T12:46:43Z","updated_at":"2026-07-28T17:15:50Z","terms_conditions_url":null,"app_organization":{"id":7545,"name":"Lleverage AI","email":"support@lleverage.ai","website":"https://lleverage.ai","country_code":"NL","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-07-28T17:15:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.lleverage.ai/pricing"},"location_names":[],"last_update_time":"2026-03-17T12:46:43Z","owner_id":269519,"author_name":"Lleverage AI","author_email":"support@lleverage.ai","author_url":"https://lleverage.ai","short_description":"Automate Zendesk tickets, users, and organisations with AI-powered workflows","long_description":"\u003ch2\u003eAbout Lleverage\u003c/h2\u003e\n\n\u003cp\u003eLleverage is a low-code AI development platform that lets teams build visual workflows by connecting nodes on a canvas. Each node performs a specific function — AI generation, data processing, integrations — that can be chained together to automate business processes.\u003c/p\u003e\n\n\u003ch2\u003eWhat This Integration Does\u003c/h2\u003e\n\n\u003cp\u003eConnect your Zendesk account to Lleverage and use your support data in AI-powered workflows. No code required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eActions — work with your Zendesk data:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate, update, and retrieve tickets\u003c/li\u003e\n\u003cli\u003eAdd public comments or internal notes to tickets\u003c/li\u003e\n\u003cli\u003eList and search ticket comments with attachments\u003c/li\u003e\n\u003cli\u003eCreate, update, and search users\u003c/li\u003e\n\u003cli\u003eCreate, retrieve, and list organisations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTriggers — start workflows automatically:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNew ticket created\u003c/li\u003e\n\u003cli\u003eTicket status changed\u003c/li\u003e\n\u003cli\u003eNew comment added to a ticket\u003c/li\u003e\n\u003cli\u003eTicket assigned to an agent\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFilter triggers by priority, channel, tags, comment type, and more.\u003c/p\u003e\n\n\u003ch2\u003eExample Use Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically classify and route incoming tickets using AI\u003c/li\u003e\n\u003cli\u003eSummarise ticket history and surface relevant knowledge base articles for agents\u003c/li\u003e\n\u003cli\u003eEscalate high-priority tickets to Slack or Microsoft Teams with full context\u003c/li\u003e\n\u003cli\u003eEnrich customer profiles by pulling data from your CRM when a ticket is created\u003c/li\u003e\n\u003cli\u003eGenerate draft responses based on ticket content and previous resolutions\u003c/li\u003e\n\u003cli\u003eTrack ticket volume and response patterns across your organisation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect your Zendesk account to Lleverage using secure OAuth authentication\u003c/li\u003e\n\u003cli\u003eDrag Zendesk nodes onto the workflow canvas\u003c/li\u003e\n\u003cli\u003eConfigure inputs, connect to other nodes (AI, data, integrations), and run\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eLleverage handles authentication, token refresh, and API communication automatically.\u003c/p\u003e\n\n\u003ch2\u003eData and Privacy\u003c/h2\u003e\n\n\u003cp\u003eLleverage accesses your Zendesk data only through the standard Zendesk API using OAuth 2.0 with read and write scopes. Access tokens are encrypted at rest and refreshed automatically. Lleverage processes data as needed to execute your workflows and does not sell or share your data with third parties. For full details, see our privacy policy at https://lleverage.ai/privacy.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate a Lleverage account\u003c/strong\u003e — Sign up at \u003ca href=\"https://lleverage.ai\"\u003elleverage.ai\u003c/a\u003e if you haven\u0026#39;t already\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen your project\u003c/strong\u003e — Navigate to your project in Lleverage\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect Zendesk\u003c/strong\u003e — Go to Settings \u0026gt; Integrations and click Connect next to Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnter your Zendesk subdomain\u003c/strong\u003e — This is the part before .zendesk.com in your Zendesk URL (e.g. if your URL is yourcompany.zendesk.com, enter \u0026quot;yourcompany\u0026quot;)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuthorise access\u003c/strong\u003e — You\u0026#39;ll be redirected to Zendesk to log in and approve the connection. You\u0026#39;ll need admin permissions on your Zendesk account\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart building\u003c/strong\u003e — Create a new workflow and drag Zendesk nodes onto the canvas. You\u0026#39;ll find them under the Integrations category\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eA Lleverage account (free trial available)\u003c/li\u003e\n\u003cli\u003eA Zendesk account with admin permissions to authorise OAuth connections\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor help with the integration, contact us at support@lleverage.ai or visit our documentation at \u003ca href=\"https://docs.lleverage.ai\"\u003edocs.lleverage.ai\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## About Lleverage\n\nLleverage is a low-code AI development platform that lets teams build visual workflows by connecting nodes on a canvas. Each node performs a specific function — AI generation, data processing, integrations — that can be chained together to automate business processes.\n\n## What This Integration Does\n\nConnect your Zendesk account to Lleverage and use your support data in AI-powered workflows. No code required.\n\n**Actions — work with your Zendesk data:**\n\n- Create, update, and retrieve tickets\n- Add public comments or internal notes to tickets\n- List and search ticket comments with attachments\n- Create, update, and search users\n- Create, retrieve, and list organisations\n\n**Triggers — start workflows automatically:**\n\n- New ticket created\n- Ticket status changed\n- New comment added to a ticket\n- Ticket assigned to an agent\n\nFilter triggers by priority, channel, tags, comment type, and more.\n\n## Example Use Cases\n\n- Automatically classify and route incoming tickets using AI\n- Summarise ticket history and surface relevant knowledge base articles for agents\n- Escalate high-priority tickets to Slack or Microsoft Teams with full context\n- Enrich customer profiles by pulling data from your CRM when a ticket is created\n- Generate draft responses based on ticket content and previous resolutions\n- Track ticket volume and response patterns across your organisation\n\n## How It Works\n\n1. Connect your Zendesk account to Lleverage using secure OAuth authentication\n2. Drag Zendesk nodes onto the workflow canvas\n3. Configure inputs, connect to other nodes (AI, data, integrations), and run\n\nLleverage handles authentication, token refresh, and API communication automatically.\n\n## Data and Privacy\n\nLleverage accesses your Zendesk data only through the standard Zendesk API using OAuth 2.0 with read and write scopes. Access tokens are encrypted at rest and refreshed automatically. Lleverage processes data as needed to execute your workflows and does not sell or share your data with third parties. For full details, see our privacy policy at https://lleverage.ai/privacy.","raw_installation_instructions":"## Getting Started\n\n1. **Create a Lleverage account** — Sign up at [lleverage.ai](https://lleverage.ai) if you haven't already\n2. **Open your project** — Navigate to your project in Lleverage\n3. **Connect Zendesk** — Go to Settings \u003e Integrations and click Connect next to Zendesk\n4. **Enter your Zendesk subdomain** — This is the part before .zendesk.com in your Zendesk URL (e.g. if your URL is yourcompany.zendesk.com, enter \"yourcompany\")\n5. **Authorise access** — You'll be redirected to Zendesk to log in and approve the connection. You'll need admin permissions on your Zendesk account\n6. **Start building** — Create a new workflow and drag Zendesk nodes onto the canvas. You'll find them under the Integrations category\n\n## Requirements\n\n- A Lleverage account (free trial available)\n- A Zendesk account with admin permissions to authorise OAuth connections\n\n## Support\n\nFor help with the integration, contact us at support@lleverage.ai or visit our documentation at [docs.lleverage.ai](https://docs.lleverage.ai).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1226966.apps.zdusercontent.com/1226966/assets/1773751517-3869adfaa19a8a40b90f28e442cbd1ea/logo-small.png","large_icon":"https://1226966.apps.zdusercontent.com/1226966/assets/1773751517-3869adfaa19a8a40b90f28e442cbd1ea/logo.png","screenshots":["https://1226966.apps.zdusercontent.com/1226966/assets/1773751517-3869adfaa19a8a40b90f28e442cbd1ea/screenshot-0.png","https://1226966.apps.zdusercontent.com/1226966/assets/1773751517-3869adfaa19a8a40b90f28e442cbd1ea/screenshot-1.png","https://1226966.apps.zdusercontent.com/1226966/assets/1773751517-3869adfaa19a8a40b90f28e442cbd1ea/screenshot-2.png"],"installation_count":0},{"id":1228121,"name":"ConnectWise Reports and Dashboards(formerly BrightGauge)","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-19T15:30:52Z","updated_at":"2026-04-21T14:49:55Z","terms_conditions_url":null,"app_organization":{"id":7465,"name":"ConnectWise Reports and Dashboards","email":"support@brightgauge.com","website":"https://www.connectwise.com/platform/brightgauge","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-21T14:49:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.connectwise.com/platform/brightgauge/pricing"},"location_names":[],"last_update_time":"2026-04-21T14:45:31Z","owner_id":269519,"author_name":"ConnectWise Reports and Dashboards(formerly BrightGauge)","author_email":"support@brightgauge.com","author_url":"https://www.connectwise.com/platform/brightgauge","short_description":"Custom dashboards, reporting \u0026 scorecards for a real-time view of all your data","long_description":"\u003cp\u003eBrightGauge gives you the ability to create real-time dashboards, customized client reporting, automated KPI reporting, and interactive scorecards from Zendesk and all your other data sources. No more logging in and out, toggling windows or juggling multiple platforms; BrightGauge eliminates the data silo to save you precious time and energy. Easy to setup/minimal end user involvement. Templates available for dashboards, reports, and gauges. No servers, licenses, or contracts required. All gauges and metrics offer drill-down capabilities (so you can see what\u0026#39;s driving your visuals)\u003c/p\u003e\n\n\u003cp\u003eDashboards With a BrightGauge dashboard, it\u0026#39;s easy to view your key service metrics in real-time, alongside all your other data, for a complete view of your business. When you prioritize the need for monitoring your data in real-time, and leverage the resulting transparency, you can quickly determine what needs to be managed. For your team, real-time dashboards ensure that everyone is on the same page at any given time. Used in the client prospecting process, metrics displayed on a dashboard are also an impressive way to to show that you have a handle on your business and your team.\u003c/p\u003e\n\n\u003cp\u003eReporting When it comes to showing your clients the value of the services you provide, there\u0026#39;s no better solution than a regular Executive Report, sent right to their inbox. By setting up a BrightGauge automated report, keep those ticket resolutions and response times at the top of their mind, and stay ahead of any questions about why your bill is the price it is. Used internally, BrightGauge reports let you easily share your key service metrics with your team to ensure everyone is on the same page, and reduce or even eliminate some of those team meetings!\u003c/p\u003e\n\n\u003cp\u003eScorecards Assigning a KPI to each of your team members and having them own the results will not only revolutionize the way you see your business, but more importantly will transform how each team member feels about their role and contribution. Keep each team member aligned and working towards the same big-picture goals by tracking their progress on a BrightGauge scorecard.\u003c/p\u003e\n\n\u003cp\u003eManaging your data is easy with our over-the-top Support and dedicated Customer Success team. BrightGauge integrates with QuickBooks, Customer Thermometer, IT Glue, Harvest, Xero, Dropbox, Continuum, RMM data sources, and many more.\u003c/p\u003e\n\n\u003cp\u003eBrightGauge is committed to protecting customer data. Information on data disclosures, privacy practices, and data handling standards can be found in the BrightGauge Terms of Service and Privacy Policy: https://www.connectwise.com/platform/brightgauge/terms-of-service\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSetting up BrightGauge with Zendesk is easy! A step by step tutorial with pictures on the setup can be found here https://docs.connectwise.com/BrightGauge/040/010/480\u003c/p\u003e\n","raw_long_description":"BrightGauge gives you the ability to create real-time dashboards, customized client reporting, automated KPI reporting, and interactive scorecards from Zendesk and all your other data sources. No more logging in and out, toggling windows or juggling multiple platforms; BrightGauge eliminates the data silo to save you precious time and energy. Easy to setup/minimal end user involvement. Templates available for dashboards, reports, and gauges. No servers, licenses, or contracts required. All gauges and metrics offer drill-down capabilities (so you can see what's driving your visuals)\n\nDashboards With a BrightGauge dashboard, it's easy to view your key service metrics in real-time, alongside all your other data, for a complete view of your business. When you prioritize the need for monitoring your data in real-time, and leverage the resulting transparency, you can quickly determine what needs to be managed. For your team, real-time dashboards ensure that everyone is on the same page at any given time. Used in the client prospecting process, metrics displayed on a dashboard are also an impressive way to to show that you have a handle on your business and your team.\n\nReporting When it comes to showing your clients the value of the services you provide, there's no better solution than a regular Executive Report, sent right to their inbox. By setting up a BrightGauge automated report, keep those ticket resolutions and response times at the top of their mind, and stay ahead of any questions about why your bill is the price it is. Used internally, BrightGauge reports let you easily share your key service metrics with your team to ensure everyone is on the same page, and reduce or even eliminate some of those team meetings!\n\nScorecards Assigning a KPI to each of your team members and having them own the results will not only revolutionize the way you see your business, but more importantly will transform how each team member feels about their role and contribution. Keep each team member aligned and working towards the same big-picture goals by tracking their progress on a BrightGauge scorecard.\n\nManaging your data is easy with our over-the-top Support and dedicated Customer Success team. BrightGauge integrates with QuickBooks, Customer Thermometer, IT Glue, Harvest, Xero, Dropbox, Continuum, RMM data sources, and many more.\n\n BrightGauge is committed to protecting customer data. Information on data disclosures, privacy practices, and data handling standards can be found in the BrightGauge Terms of Service and Privacy Policy: https://www.connectwise.com/platform/brightgauge/terms-of-service","raw_installation_instructions":"Setting up BrightGauge with Zendesk is easy! A step by step tutorial with pictures on the setup can be found here https://docs.connectwise.com/BrightGauge/040/010/480","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1228121.apps.zdusercontent.com/1228121/assets/1776780485-53ddb66ff39cdd7a0d701b5a8c2aa5b6/logo-small.png","large_icon":"https://1228121.apps.zdusercontent.com/1228121/assets/1776780485-53ddb66ff39cdd7a0d701b5a8c2aa5b6/logo.png","screenshots":["https://1228121.apps.zdusercontent.com/1228121/assets/1776780485-53ddb66ff39cdd7a0d701b5a8c2aa5b6/screenshot-0.png","https://1228121.apps.zdusercontent.com/1228121/assets/1776780485-53ddb66ff39cdd7a0d701b5a8c2aa5b6/screenshot-1.png","https://1228121.apps.zdusercontent.com/1228121/assets/1776780485-53ddb66ff39cdd7a0d701b5a8c2aa5b6/screenshot-2.png"],"installation_count":0},{"id":1228132,"name":"Achille AI","state":"published","version":"2.0.3","framework_version":"2.0","parameters":[{"id":3558019,"app_id":1228132,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-19T15:59:04Z","updated_at":"2026-03-19T15:59:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3558017,"app_id":1228132,"name":"api_url","kind":"text","required":true,"position":1,"created_at":"2026-03-19T15:59:04Z","updated_at":"2026-03-19T15:59:04Z","default_value":"https://api.achille.ai","secure":false,"scopes":null,"options":null},{"id":3660053,"app_id":1228132,"name":"api_token","kind":"text","required":true,"position":2,"created_at":"2026-05-28T22:50:16Z","updated_at":"2026-05-28T22:50:16Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5638,"entity_id":1228132,"app_id":1228132,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-19T15:59:05.000Z","updated_at":"2026-03-19T15:59:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"fr","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-19T15:59:02Z","updated_at":"2026-05-29T15:30:07Z","terms_conditions_url":null,"app_organization":{"id":6892,"name":"Achille AI","email":"support@achille.ai","website":"https://www.achille.ai","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,10,7],"date_published":"2026-05-29T15:30:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.achille.ai/en/pricing"},"location_names":["ticket_sidebar","ticket_editor","background"],"last_update_time":"2026-05-28T22:50:12Z","owner_id":269519,"author_name":"Achille AI","author_email":"hello@achille.ai","author_url":"https://www.achille.ai","short_description":"AI powered ecommerce Customer Service Agent","long_description":"\u003ch3\u003eAchille.ai: Elevate Your E-commerce Customer Service with AI\u003c/h3\u003e\n\n\u003ch2\u003eIntroduction\u003c/h2\u003e\n\n\u003cp\u003eAchille.ai transforms e-commerce customer support by integrating advanced AI capabilities directly into your existing tools. Designed to enhance responsiveness and efficiency, Achille.ai simplifies support management and ticket classification in over 30 languages, directly from your enterprise tools.\u003c/p\u003e\n\n\u003ch2\u003eWhy Choose Achille.ai?\u003c/h2\u003e\n\n\u003cp\u003eAt Achille.ai, we are experts in e-commerce customer service processes. Our deep understanding of the challenges online businesses face allows us to design intelligent solutions that streamline operations and improve the overall customer experience. Whether it\u0026#39;s optimizing response flows, reducing ticket backlog, or enhancing team productivity, our expertise ensures every tool we offer is rooted in CX success.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Integration:\u003c/strong\u003e Connect Achille.ai effortlessly with platforms like Shopify, WooCommerce, PrestaShop, Magento, Salesforce, Zendesk, Gorgias, and Zapier, ensuring a unified workflow.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnhanced Responsiveness:\u003c/strong\u003e Deliver high-quality responses in record time. Achille AI acts as your ideal co-pilot, filtering incoming tickets and detecting important ones, allowing for instant, pre-written responses.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData Security and Privacy:\u003c/strong\u003e Achille.ai guarantees GDPR-compliant data security and confidentiality, safeguarding your customers\u0026#39; privacy.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Co-Pilot:\u003c/strong\u003e Assists your team in managing support tickets efficiently, reducing response times, and improving customer satisfaction.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomation and AI:\u003c/strong\u003e Automates repetitive tasks, reduces errors, and boosts productivity, allowing your team to focus on more strategic activities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultilingual Support:\u003c/strong\u003e Handles customer inquiries in over 30 languages, expanding your reach and enhancing global customer experience.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-Powered Reporting \u0026amp; Insights:\u003c/strong\u003e Achille.ai provides you with powerful reporting tools powered by AI. We automatically categorize tickets by typology and deliver clear visibility into Achille\u0026#39;s performance on each type. These insights help you monitor progress, identify improvement areas, and make smarter operational decisions.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOutsourced Support with Super Agents:\u003c/strong\u003e Access a team of highly trained Super Agents who can seamlessly extend your team and ensure high-quality support at scale.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCustomer Testimonials\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStevie, Marketing Manager at ALGO:\u003c/strong\u003e \u0026quot;Achille AI saves us a considerable amount of time. Today, we can\u0026#39;t do without it.\u0026quot;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJuliette, Customer Care Manager at ODAJE:\u003c/strong\u003e \u0026quot;Achille\u0026#39;s team is highly responsive, efficient, and attentive, much like Achille himself.\u0026quot;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eExperience the future of customer service with Achille.ai. Visit \u003ca href=\"https://www.achille.ai/\"\u003eAchille.ai\u003c/a\u003e to learn more and request a demo.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started with Achille.ai is simple and fast. Don\u0026#39;t let customer service slow down your growth, turn it into a strategic advantage. Book a meeting, try Achille, and experience the difference.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eBook a meeting with our team to get a personalized demo of Achille.ai and see how it fits your customer service needs.\u003c/li\u003e\n\u003cli\u003eAfter the demo, install Achille.ai in less than 5 minutes, no technical setup required.\u003c/li\u003e\n\u003cli\u003eAchille will instantly begin analyzing your historical tickets to build a tailored knowledge base.\u003c/li\u003e\n\u003cli\u003eIf needed, you can activate our Super Agents within a week, choose the support schedule and coverage that best fits your needs.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnjoy your free trial, and reach out to us anytime if you need support!\u003c/p\u003e\n\n\u003cp\u003eExperience the future of customer service with Achille.ai. Visit \u003ca href=\"https://www.achille.ai/\"\u003eAchille.ai\u003c/a\u003e to learn more and request a demo.\u003c/p\u003e\n","raw_long_description":"### Achille.ai: Elevate Your E-commerce Customer Service with AI\n\n## Introduction\nAchille.ai transforms e-commerce customer support by integrating advanced AI capabilities directly into your existing tools. Designed to enhance responsiveness and efficiency, Achille.ai simplifies support management and ticket classification in over 30 languages, directly from your enterprise tools.\n\n## Why Choose Achille.ai?\nAt Achille.ai, we are experts in e-commerce customer service processes. Our deep understanding of the challenges online businesses face allows us to design intelligent solutions that streamline operations and improve the overall customer experience. Whether it's optimizing response flows, reducing ticket backlog, or enhancing team productivity, our expertise ensures every tool we offer is rooted in CX success.\n\n* **Seamless Integration:** Connect Achille.ai effortlessly with platforms like Shopify, WooCommerce, PrestaShop, Magento, Salesforce, Zendesk, Gorgias, and Zapier, ensuring a unified workflow.\n* **Enhanced Responsiveness:** Deliver high-quality responses in record time. Achille AI acts as your ideal co-pilot, filtering incoming tickets and detecting important ones, allowing for instant, pre-written responses.\n* **Data Security and Privacy:** Achille.ai guarantees GDPR-compliant data security and confidentiality, safeguarding your customers' privacy.\n\n## Key Features\n* **AI-Powered Co-Pilot:** Assists your team in managing support tickets efficiently, reducing response times, and improving customer satisfaction.\n* **Automation and AI:** Automates repetitive tasks, reduces errors, and boosts productivity, allowing your team to focus on more strategic activities.\n* **Multilingual Support:** Handles customer inquiries in over 30 languages, expanding your reach and enhancing global customer experience.\n* **AI-Powered Reporting \u0026 Insights:** Achille.ai provides you with powerful reporting tools powered by AI. We automatically categorize tickets by typology and deliver clear visibility into Achille's performance on each type. These insights help you monitor progress, identify improvement areas, and make smarter operational decisions.\n* **Outsourced Support with Super Agents:** Access a team of highly trained Super Agents who can seamlessly extend your team and ensure high-quality support at scale.\n\n## Customer Testimonials\n* **Stevie, Marketing Manager at ALGO:** \"Achille AI saves us a considerable amount of time. Today, we can't do without it.\"\n* **Juliette, Customer Care Manager at ODAJE:** \"Achille's team is highly responsive, efficient, and attentive, much like Achille himself.\"\n\n## Get Started\nExperience the future of customer service with Achille.ai. Visit [Achille.ai](https://www.achille.ai/) to learn more and request a demo.","raw_installation_instructions":"Getting started with Achille.ai is simple and fast. Don't let customer service slow down your growth, turn it into a strategic advantage. Book a meeting, try Achille, and experience the difference.\n\n1. Book a meeting with our team to get a personalized demo of Achille.ai and see how it fits your customer service needs.\n2. After the demo, install Achille.ai in less than 5 minutes, no technical setup required.\n3. Achille will instantly begin analyzing your historical tickets to build a tailored knowledge base.\n4. If needed, you can activate our Super Agents within a week, choose the support schedule and coverage that best fits your needs.\n\nEnjoy your free trial, and reach out to us anytime if you need support!\n\nExperience the future of customer service with Achille.ai. Visit [Achille.ai](https://www.achille.ai/) to learn more and request a demo.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1228132.apps.zdusercontent.com/1228132/assets/1779972392-71e551829ab13d2d69670927e94c9a71/logo-small.png","large_icon":"https://1228132.apps.zdusercontent.com/1228132/assets/1779972392-71e551829ab13d2d69670927e94c9a71/logo.png","screenshots":["https://1228132.apps.zdusercontent.com/1228132/assets/1779972392-71e551829ab13d2d69670927e94c9a71/screenshot-0.png","https://1228132.apps.zdusercontent.com/1228132/assets/1779972392-71e551829ab13d2d69670927e94c9a71/screenshot-1.png","https://1228132.apps.zdusercontent.com/1228132/assets/1779972392-71e551829ab13d2d69670927e94c9a71/screenshot-2.png"],"installation_count":1},{"id":1228336,"name":"AI Chatbot Assistant by IntegrateCloud","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3558739,"app_id":1228336,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-20T05:05:12Z","updated_at":"2026-03-20T05:05:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5642,"entity_id":1228336,"app_id":1228336,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-20T05:05:13.000Z","updated_at":"2026-03-20T05:05:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-20T05:05:11Z","updated_at":"2026-04-22T16:41:26Z","terms_conditions_url":null,"app_organization":{"id":778,"name":"IntegrateCloud","email":"support@integratecloud.com","website":"www.integratecloud.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-04-22T16:41:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-22T16:39:56Z","owner_id":269519,"author_name":"Integratedcloud","author_email":"chiragshah@integratecloud.com","author_url":"https://www.integratecloud.com","short_description":"AI assistant for agents. Train on URLs for instant answers with sources.","long_description":"\u003cp\u003eZendesk Chatbot by IntegrateCloud adds an AI assistant directly in the ticket sidebar. Train the bot on your website or documentation URLs, then ask questions and get instant answers with source links—helping agents resolve tickets faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003cbr\u003e\n* \u003cstrong\u003eTrain Bot:\u003c/strong\u003e Add website URLs. The crawler follows links up to your chosen depth. Training runs in the background; stop, resume, or cancel jobs anytime.\u003cbr\u003e\n* \u003cstrong\u003eChat Bot:\u003c/strong\u003e Ask questions in natural language. The bot answers using your specific content and provides source links for verification.\u003cbr\u003e\n* \u003cstrong\u003eCustom Backend:\u003c/strong\u003e Configure your own backend URL in app settings to connect to your preferred AI/embedding service.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure:\u003c/strong\u003e\u003cbr\u003e\nThis app processes data by crawling the URLs provided by the administrator. Text content from these URLs is sent to the user-configured backend URL for embedding and indexing. During chat interactions, agent queries are sent to the configured backend to retrieve relevant answers. No data is stored by IntegrateCloud; all information resides within your specified infrastructure and Zendesk environment.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install. In the ticket sidebar, open the app and enter your Chatbot backend URL in app settings. Use \u0026#39;Train Bot\u0026#39; to add website URLs and index your data, then use \u0026#39;Chat Bot\u0026#39; to ask questions. Ensure your backend is running on an HTTPS-enabled server and is reachable from Zendesk.\u003c/p\u003e\n","raw_long_description":"Zendesk Chatbot by IntegrateCloud adds an AI assistant directly in the ticket sidebar. Train the bot on your website or documentation URLs, then ask questions and get instant answers with source links—helping agents resolve tickets faster.\n\n**Key Features:**\n* **Train Bot:** Add website URLs. The crawler follows links up to your chosen depth. Training runs in the background; stop, resume, or cancel jobs anytime.\n* **Chat Bot:** Ask questions in natural language. The bot answers using your specific content and provides source links for verification.\n* **Custom Backend:** Configure your own backend URL in app settings to connect to your preferred AI/embedding service.\n\n**Data Disclosure:**\nThis app processes data by crawling the URLs provided by the administrator. Text content from these URLs is sent to the user-configured backend URL for embedding and indexing. During chat interactions, agent queries are sent to the configured backend to retrieve relevant answers. No data is stored by IntegrateCloud; all information resides within your specified infrastructure and Zendesk environment.","raw_installation_instructions":"Click Install. In the ticket sidebar, open the app and enter your Chatbot backend URL in app settings. Use 'Train Bot' to add website URLs and index your data, then use 'Chat Bot' to ask questions. Ensure your backend is running on an HTTPS-enabled server and is reachable from Zendesk.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1228336.apps.zdusercontent.com/1228336/assets/1776861792-c820ec3dd7a7e9f55ae24833d192f15e/logo-small.png","large_icon":"https://1228336.apps.zdusercontent.com/1228336/assets/1776861792-c820ec3dd7a7e9f55ae24833d192f15e/logo.png","screenshots":["https://1228336.apps.zdusercontent.com/1228336/assets/1776861792-c820ec3dd7a7e9f55ae24833d192f15e/screenshot-0.png","https://1228336.apps.zdusercontent.com/1228336/assets/1776861792-c820ec3dd7a7e9f55ae24833d192f15e/screenshot-1.png","https://1228336.apps.zdusercontent.com/1228336/assets/1776861792-c820ec3dd7a7e9f55ae24833d192f15e/screenshot-2.png"],"installation_count":1},{"id":1228471,"name":"SideTicket","state":"published","version":"1.2","framework_version":"2.0","parameters":[{"id":3559246,"app_id":1228471,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-20T12:48:39Z","updated_at":"2026-03-20T12:48:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5708,"entity_id":1228471,"app_id":1228471,"amount":0,"name":"Free","description":"\u003cp\u003e\u003cstrong\u003eNo credit card required\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eView tickets side-by-side in your Zendesk sidebar.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch and preview any ticket instantly — no tab switching\u003c/li\u003e\n\u003cli\u003eFull conversation threads and ticket metadata\u003c/li\u003e\n\u003cli\u003eKeyboard shortcuts for faster workflow\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFree credits included. Upgrade anytime for unlimited access.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-15T18:55:37.000Z","updated_at":"2026-04-15T18:55:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5644,"entity_id":1228471,"app_id":1228471,"amount":300,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TCMwuARoJnjBS00FipkWWQO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1StyAVARoJnjBS00","cost_id":1631,"cost_type":"CostStripe","active":false,"created_at":"2026-03-20T12:48:40.000Z","updated_at":"2026-03-20T12:48:40.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5709,"entity_id":1228471,"app_id":1228471,"amount":300,"name":"Pro","description":"\u003cp\u003e\u003cstrong\u003e$3.00/user/month\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUnlimited side-by-side ticket access for your entire team, with priority support.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited ticket previews across all agents\u003c/li\u003e\n\u003cli\u003ePriority Pro support — dedicated help when you need it\u003c/li\u003e\n\u003cli\u003eEverything in Free, built to scale\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBuilt for support teams that move fast.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TCMwuARoJnjBS00FipkWWQO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1StyAVARoJnjBS00","cost_id":1655,"cost_type":"CostStripe","active":true,"created_at":"2026-04-15T18:55:37.000Z","updated_at":"2026-04-15T18:55:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-03-20T12:48:38Z","updated_at":"2026-04-20T20:31:14Z","terms_conditions_url":"https://www.sharelyplatform.com/terms-and-conditions","app_organization":{"id":7401,"name":"Sharely Platform Inc.","email":"support@sharelyplatform.com","website":"https://www.sharelyplatform.com/","country_code":"CA","stripe_account_id":"acct_1StyAVARoJnjBS00","state":null},"locations":[3],"date_published":"2026-04-20T20:31:14Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-04-15T18:55:32Z","owner_id":269519,"author_name":"SideTicket Support","author_email":"support@sharelyplatform.com","author_url":"https://www.sharelyplatform.com","short_description":"✂️ Stop switching tabs. Work two tickets at once, right inside Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eGet started free — no credit card required.\u003c/strong\u003e SideTicket lets support agents instantly pull up any ticket in a sidebar panel, right next to the one they\u0026#39;re already working on. No tab-switching. No lost context. No broken workflows.\u003c/p\u003e\n\n\u003ch3\u003eYour agents are losing time every time they switch tabs.\u003c/h3\u003e\n\n\u003cp\u003eHandling an escalation? Cross-referencing a duplicate? Checking a customer\u0026#39;s ticket history? Every time an agent opens a new tab to look up another ticket, they break their context. They leave the conversation, hunt for the reference, then find their way back. Multiply that across a busy queue and you\u0026#39;re looking at a real drag on handle time — for no good reason.\u003c/p\u003e\n\n\u003cp\u003eSideTicket eliminates that entirely.\u003c/p\u003e\n\n\u003cp\u003eWith SideTicket installed, agents get a dedicated sidebar panel inside every Zendesk ticket. Search for any ticket by ID, subject, or comment content — and open it inline, right there in the sidebar. Full conversation thread. Internal notes. Status, assignee, and metadata. Everything visible at once, without ever leaving the ticket they\u0026#39;re working on.\u003c/p\u003e\n\n\u003ch3\u003e🚀 Start Free — No Credit Card Required\u003c/h3\u003e\n\n\u003cp\u003eWe want you to see the value before you commit to anything. Every new installation comes with free credits, applied automatically. No payment details required.\u003c/p\u003e\n\n\u003cp\u003eInstall SideTicket today and your team can start working side-by-side immediately. When you\u0026#39;re ready to remove limits and scale, upgrading takes seconds.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree credits applied automatically on install\u003c/li\u003e\n\u003cli\u003eNo credit card required to get started\u003c/li\u003e\n\u003cli\u003eUpgrade anytime\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy Agents Love SideTicket\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSide-by-side ticket view\u003c/strong\u003e — Open any ticket in the sidebar panel while staying on your current ticket. Full conversation thread visible at once.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePowerful inline search\u003c/strong\u003e — Find tickets by ID, subject, or comment content. Results appear instantly as you type.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull conversation context\u003c/strong\u003e — Read complete threads including internal notes, without opening a new tab or leaving your current ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket metadata at a glance\u003c/strong\u003e — Status, assignee, priority, and key fields visible immediately — no need to navigate to the full ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeyboard-first navigation\u003c/strong\u003e — Arrow keys, Enter, and Escape keep everything fast without touching the mouse.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZero configuration\u003c/strong\u003e — Works immediately after installation. No setup, no admin time, no training required.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e✨ Ready to Boost Your Team\u0026#39;s Efficiency?\u003c/h3\u003e\n\n\u003cp\u003eInstall SideTicket free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you\u0026#39;re ready to remove limits.\u003c/p\u003e\n\n\u003ch3\u003e🔐 Data Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eSideTicket uses read-only access to Zendesk\u0026#39;s official APIs. Ticket content and customer data are retrieved in real time and rendered client-side — never stored or shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eFor product reliability, we use PostHog and Sentry for analytics and error monitoring. These services receive limited technical metadata (user roles, organisation identifiers, usage events). Ticket contents and personally identifiable information are never transmitted.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead-only API access\u003c/li\u003e\n\u003cli\u003eNo ticket data stored\u003c/li\u003e\n\u003cli\u003eNo third-party data sharing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information about our privacy practices and Terms \u0026amp; Conditions, please visit: https://www.sharelyplatform.com/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSideTicket requires no configuration and works immediately after installation. Follow these simple steps to get started:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the Install button to add SideTicket to your Zendesk account\u003c/li\u003e\n\u003cli\u003eNavigate to any support ticket in your Zendesk Support interface\u003c/li\u003e\n\u003cli\u003eLook for the SideTicket panel in the right sidebar\u003c/li\u003e\n\u003cli\u003eUse the search bar to find any ticket by ID, subject, or comments\u003c/li\u003e\n\u003cli\u003eClick a result to load that ticket\u0026#39;s full conversation in the sidebar\u003c/li\u003e\n\u003cli\u003eRead, reference, and compare both tickets simultaneously\u003c/li\u003e\n\u003cli\u003eClick Back to Search to look up a different ticket at any time\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour free credits are applied automatically upon installation — no setup or payment required.\u003c/p\u003e\n\n\u003ch3\u003e⌨️ Keyboard Shortcuts\u003c/h3\u003e\n\n\u003cp\u003e| Key | Action |\u003cbr\u003e\n|-----|--------|\u003cbr\u003e\n| Enter | Perform search |\u003cbr\u003e\n| ↑ ↓ | Navigate search results |\u003cbr\u003e\n| Enter / → | Open selected ticket |\u003cbr\u003e\n| Esc / Backspace / ← | Back to search results |\u003c/p\u003e\n\n\u003ch3\u003eNeed Help?\u003c/h3\u003e\n\n\u003cp\u003eWe\u0026#39;re a dedicated team and we take support seriously. If anything isn\u0026#39;t working perfectly, reach out at support@sharelyplatform.com — we typically respond within one business day.\u003c/p\u003e\n","raw_long_description":"**Get started free — no credit card required.** SideTicket lets support agents instantly pull up any ticket in a sidebar panel, right next to the one they're already working on. No tab-switching. No lost context. No broken workflows.\n\n### Your agents are losing time every time they switch tabs.\n\nHandling an escalation? Cross-referencing a duplicate? Checking a customer's ticket history? Every time an agent opens a new tab to look up another ticket, they break their context. They leave the conversation, hunt for the reference, then find their way back. Multiply that across a busy queue and you're looking at a real drag on handle time — for no good reason.\n\nSideTicket eliminates that entirely.\n\nWith SideTicket installed, agents get a dedicated sidebar panel inside every Zendesk ticket. Search for any ticket by ID, subject, or comment content — and open it inline, right there in the sidebar. Full conversation thread. Internal notes. Status, assignee, and metadata. Everything visible at once, without ever leaving the ticket they're working on.\n\n### 🚀 Start Free — No Credit Card Required\n\nWe want you to see the value before you commit to anything. Every new installation comes with free credits, applied automatically. No payment details required.\n\nInstall SideTicket today and your team can start working side-by-side immediately. When you're ready to remove limits and scale, upgrading takes seconds.\n\n* Free credits applied automatically on install\n* No credit card required to get started\n* Upgrade anytime\n\n### Why Agents Love SideTicket\n\n* **Side-by-side ticket view** — Open any ticket in the sidebar panel while staying on your current ticket. Full conversation thread visible at once.\n* **Powerful inline search** — Find tickets by ID, subject, or comment content. Results appear instantly as you type.\n* **Full conversation context** — Read complete threads including internal notes, without opening a new tab or leaving your current ticket.\n* **Ticket metadata at a glance** — Status, assignee, priority, and key fields visible immediately — no need to navigate to the full ticket.\n* **Keyboard-first navigation** — Arrow keys, Enter, and Escape keep everything fast without touching the mouse.\n* **Zero configuration** — Works immediately after installation. No setup, no admin time, no training required.\n\n### ✨ Ready to Boost Your Team's Efficiency?\n\nInstall SideTicket free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you're ready to remove limits.\n\n### 🔐 Data Privacy \u0026 Security\n\nSideTicket uses read-only access to Zendesk's official APIs. Ticket content and customer data are retrieved in real time and rendered client-side — never stored or shared with third parties.\n\nFor product reliability, we use PostHog and Sentry for analytics and error monitoring. These services receive limited technical metadata (user roles, organisation identifiers, usage events). Ticket contents and personally identifiable information are never transmitted.\n\n* Read-only API access\n* No ticket data stored\n* No third-party data sharing\n\nFor more information about our privacy practices and Terms \u0026 Conditions, please visit: https://www.sharelyplatform.com/privacy-policy","raw_installation_instructions":"SideTicket requires no configuration and works immediately after installation. 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inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDevice lookup\u003c/strong\u003e: automatically matches the ticket requester\u0026#39;s email to devices across one or more PDQ tenants.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePackage deployment\u003c/strong\u003e: browse your PDQ package library and deploy to a matched device in one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRemote access\u003c/strong\u003e: jump straight to the remote desktop session for the selected device.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-tenant support\u003c/strong\u003e: configure up to three PDQ tenants from the app settings.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdmin panel\u003c/strong\u003e: view tenant configuration and test connectivity from the navigation bar.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003ePrerequisites\u003c/h2\u003e\n\n\u003cp\u003eBefore installing the PDQ app, make sure you have the following:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA \u003cstrong\u003eZendesk Support\u003c/strong\u003e account with \u003cstrong\u003eAdmin\u003c/strong\u003e privileges.\u003c/li\u003e\n\u003cli\u003eA \u003cstrong\u003ePDQ\u003c/strong\u003e account with access to the organization you want to connect.\u003c/li\u003e\n\u003cli\u003eA \u003cstrong\u003ePDQ API key\u003c/strong\u003e for each organization you want to connect. To generate an API key, sign in to PDQ at \u003ca href=\"https://app.pdq.com\"\u003eapp.pdq.com\u003c/a\u003e, go to \u003cstrong\u003eSettings \u0026gt; API Keys\u003c/strong\u003e, and create a new key.\u003c/li\u003e\n\u003cli\u003eYour \u003cstrong\u003ePDQ Organization URL\u003c/strong\u003e, which looks like \u003ccode\u003ehttps://app.pdq.com/your-org-name/devices\u003c/code\u003e. You can find this by navigating to the \u003cstrong\u003eDevices\u003c/strong\u003e page in PDQ and copying the URL from your browser\u0026#39;s address bar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eInstallation Steps\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eIn your Zendesk Admin Center, go to \u003cstrong\u003eApps and integrations \u0026gt; Zendesk Support apps\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eMarketplace\u003c/strong\u003e in the upper right, then search for \u003cstrong\u003ePDQ\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003ePDQ\u003c/strong\u003e app, then click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account you want to install the app on and click \u003cstrong\u003eInstall\u003c/strong\u003e again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eConfiguration\u003c/h2\u003e\n\n\u003cp\u003eAfter installation, you will be prompted to enter your PDQ connection details:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eOrganization URL — Tenant 1\u003c/strong\u003e \u003cem\u003e(required)\u003c/em\u003e: Paste your full PDQ Organization URL (e.g. \u003ccode\u003ehttps://app.pdq.com/your-org-name/devices\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAPI Key — Tenant 1\u003c/strong\u003e \u003cem\u003e(required)\u003c/em\u003e: Paste the API key you generated from PDQ.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEmail Match Field — Tenant 1\u003c/strong\u003e \u003cem\u003e(required)\u003c/em\u003e: Enter the name of the PDQ custom device field that contains the user\u0026#39;s email address. The default value is \u003ccode\u003eemailAddress\u003c/code\u003e. If you are unsure, leave this as the default.\u003c/li\u003e\n\u003cli\u003eIf you manage multiple PDQ organizations, repeat the above for \u003cstrong\u003eTenant 2\u003c/strong\u003e and \u003cstrong\u003eTenant 3\u003c/strong\u003e. Otherwise, leave these fields blank.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDebug Mode\u003c/strong\u003e: Leave this unchecked unless you are troubleshooting an issue with PDQ support.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eUpdate\u003c/strong\u003e to save your settings.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eVerify It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any existing ticket in Zendesk Support (or create a new one).\u003c/li\u003e\n\u003cli\u003eLook at the \u003cstrong\u003eright sidebar\u003c/strong\u003e — you should see the \u003cstrong\u003ePDQ\u003c/strong\u003e app panel.\u003c/li\u003e\n\u003cli\u003eIf the ticket requester\u0026#39;s email matches a device in your PDQ organization, the matching devices will appear automatically.\u003c/li\u003e\n\u003cli\u003eIf no devices appear, double-check that the requester\u0026#39;s email matches the value stored in the Email Match Field on at least one device in PDQ.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eNeed Help?\u003c/h2\u003e\n\n\u003cp\u003eIf you run into any issues, contact PDQ support at \u003ca href=\"https://www.pdq.com/support/\"\u003epdq.com/support\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"## Overview\n\nPDQ for Zendesk shows you the PDQ-managed devices associated with a ticket requester's email address, right inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk.\n\n## Features\n\n- **Device lookup**: automatically matches the ticket requester's email to devices across one or more PDQ tenants.\n- **Package deployment**: browse your PDQ package library and deploy to a matched device in one click.\n- **Remote access**: jump straight to the remote desktop session for the selected device.\n- **Multi-tenant support**: configure up to three PDQ tenants from the app settings.\n- **Admin panel**: view tenant configuration and test connectivity from the navigation bar.","raw_installation_instructions":"## Prerequisites\n\nBefore installing the PDQ app, make sure you have the following:\n\n1. A **Zendesk Support** account with **Admin** privileges.\n2. A **PDQ** account with access to the organization you want to connect.\n3. A **PDQ API key** for each organization you want to connect. To generate an API key, sign in to PDQ at [app.pdq.com](https://app.pdq.com), go to **Settings \u003e API Keys**, and create a new key.\n4. Your **PDQ Organization URL**, which looks like `https://app.pdq.com/your-org-name/devices`. You can find this by navigating to the **Devices** page in PDQ and copying the URL from your browser's address bar.\n\n## Installation Steps\n\n1. In your Zendesk Admin Center, go to **Apps and integrations \u003e Zendesk Support apps**.\n2. Click **Marketplace** in the upper right, then search for **PDQ**.\n3. Click the **PDQ** app, then click **Install**.\n4. Select the Zendesk account you want to install the app on and click **Install** again.\n\n## Configuration\n\nAfter installation, you will be prompted to enter your PDQ connection details:\n\n1. **Organization URL — Tenant 1** *(required)*: Paste your full PDQ Organization URL (e.g. `https://app.pdq.com/your-org-name/devices`).\n2. **API Key — Tenant 1** *(required)*: Paste the API key you generated from PDQ.\n3. **Email Match Field — Tenant 1** *(required)*: Enter the name of the PDQ custom device field that contains the user's email address. The default value is `emailAddress`. If you are unsure, leave this as the default.\n4. If you manage multiple PDQ organizations, repeat the above for **Tenant 2** and **Tenant 3**. Otherwise, leave these fields blank.\n5. **Debug Mode**: Leave this unchecked unless you are troubleshooting an issue with PDQ support.\n6. Click **Update** to save your settings.\n\n## Verify It Works\n\n1. Open any existing ticket in Zendesk Support (or create a new one).\n2. Look at the **right sidebar** — you should see the **PDQ** app panel.\n3. If the ticket requester's email matches a device in your PDQ organization, the matching devices will appear automatically.\n4. If no devices appear, double-check that the requester's email matches the value stored in the Email Match Field on at least one device in PDQ.\n\n## Need Help?\n\nIf you run into any issues, contact PDQ support at [pdq.com/support](https://www.pdq.com/support/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1229699.apps.zdusercontent.com/1229699/assets/1783495093-4b4e79d1e22c3fa4f18f27eaeffafbe6/logo-small.png","large_icon":"https://1229699.apps.zdusercontent.com/1229699/assets/1783495093-4b4e79d1e22c3fa4f18f27eaeffafbe6/logo.png","screenshots":["https://1229699.apps.zdusercontent.com/1229699/assets/1783495093-4b4e79d1e22c3fa4f18f27eaeffafbe6/screenshot-0.png","https://1229699.apps.zdusercontent.com/1229699/assets/1783495093-4b4e79d1e22c3fa4f18f27eaeffafbe6/screenshot-1.png","https://1229699.apps.zdusercontent.com/1229699/assets/1783495093-4b4e79d1e22c3fa4f18f27eaeffafbe6/screenshot-2.png"],"installation_count":13},{"id":1229987,"name":"Screen Recording by Userplane","state":"published","version":"0.2.0","framework_version":"2.0","parameters":[{"id":3564688,"app_id":1229987,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-24T19:12:41Z","updated_at":"2026-03-24T19:12:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3564687,"app_id":1229987,"name":"jwt_secret","kind":"hidden","required":false,"position":1,"created_at":"2026-03-24T19:12:41Z","updated_at":"2026-03-24T19:12:41Z","default_value":null,"secure":true,"scopes":["jwt_secret_key"],"options":null}],"plans":[{"id":5652,"entity_id":1229987,"app_id":1229987,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-24T19:12:43.000Z","updated_at":"2026-03-24T19:12:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-24T19:12:40Z","updated_at":"2026-04-22T16:33:19Z","terms_conditions_url":null,"app_organization":{"id":7562,"name":"Screen Recordings By Userplane","email":"support@userplane.io","website":"https://userplane.io/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,4,1,10],"date_published":"2026-04-22T16:33:19Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://userplane.io/pricing/"},"location_names":["ticket_sidebar","new_ticket_sidebar","top_bar","ticket_editor"],"last_update_time":"2026-04-22T16:01:03Z","owner_id":269519,"author_name":"Userplane","author_email":"support@userplane.io","author_url":"https://userplane.io","short_description":"Request screen recordings for faster ticket resolution","long_description":"\u003cp\u003e\u003cstrong\u003eResolve Customer Issues Without the Back and Forth\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eUserplane lets support teams request and receive screen recordings directly inside Zendesk, so you can see exactly what went wrong and resolve tickets up to 60% faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequest Screen Recordings from Customers\u003c/strong\u003e\u003cbr\u003e\nEliminate unnecessary follow-ups. Send one-click recording links right from Zendesk. Let customers show you exactly what they\u0026#39;re seeing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCapture Console Logs and Network Activity\u003c/strong\u003e\u003cbr\u003e\nGet the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTurn Support Tickets into Engineer-Ready Artifacts\u003c/strong\u003e\u003cbr\u003e\nPass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKeep Customer Data Private and Secure\u003c/strong\u003e\u003cbr\u003e\nReceive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnterprise-Grade Compliance, Built In\u003c/strong\u003e\u003cbr\u003e\nGDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy Support Teams Choose Userplane\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt for Zendesk Workflows\u003c/strong\u003e — Request and review recordings from the ticket sidebar and top bar — without leaving Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSee What Customers Can\u0026#39;t Explain\u003c/strong\u003e — Triage hard-to-describe issues with visual context. Fewer follow-ups means faster resolution.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUncover Root Cause, Not Just Symptoms\u003c/strong\u003e — Stop guessing and triage issues with console logs and network activity.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eResolve Support Tickets up to 60% Faster\u003c/strong\u003e — See the issue clearly and trace it to the root cause.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Privacy\u003c/strong\u003e\u003cbr\u003e\nUserplane processes screen recordings and associated metadata. We do not sell your data. For details, review our \u003ca href=\"https://userplane.io/privacy/\"\u003ePrivacy Policy\u003c/a\u003e and \u003ca href=\"https://userplane.io/terms/\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eLearn more at \u003ca href=\"https://userplane.io\"\u003euserplane.io\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eFor support, visit our \u003ca href=\"https://docs.userplane.io\"\u003eHelp Center\u003c/a\u003e or email us at support@userplane.io\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting Started\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Screen Recording by Userplane app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSign up for a Userplane account at \u003ca href=\"https://userplane.io\"\u003euserplane.io\u003c/a\u003e if you don\u0026#39;t already have one.\u003c/li\u003e\n\u003cli\u003eConnect your Zendesk workspace to Userplane by following the prompts in the app.\u003c/li\u003e\n\u003cli\u003eOnce connected, the Userplane app will appear in your ticket sidebar and top bar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eUsing Userplane\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen a ticket in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eIn the Userplane sidebar, click to create a new recording request.\u003c/li\u003e\n\u003cli\u003eShare the recording link with your customer via ticket reply.\u003c/li\u003e\n\u003cli\u003eWhen the customer completes the recording, it will appear in the Userplane sidebar with console logs, network activity, and device metadata.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed setup instructions, visit our \u003ca href=\"https://docs.userplane.io\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor support, email us at support@userplane.io\u003c/p\u003e\n","raw_long_description":"**Resolve Customer Issues Without the Back and Forth**\n\nUserplane lets support teams request and receive screen recordings directly inside Zendesk, so you can see exactly what went wrong and resolve tickets up to 60% faster.\n\n**Request Screen Recordings from Customers**\nEliminate unnecessary follow-ups. Send one-click recording links right from Zendesk. Let customers show you exactly what they're seeing.\n\n**Capture Console Logs and Network Activity**\nGet the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues.\n\n**Turn Support Tickets into Engineer-Ready Artifacts**\nPass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs.\n\n**Keep Customer Data Private and Secure**\nReceive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.\n\n**Enterprise-Grade Compliance, Built In**\nGDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.\n\n**Why Support Teams Choose Userplane**\n\n- **Built for Zendesk Workflows** — Request and review recordings from the ticket sidebar and top bar — without leaving Zendesk.\n- **See What Customers Can't Explain** — Triage hard-to-describe issues with visual context. Fewer follow-ups means faster resolution.\n- **Uncover Root Cause, Not Just Symptoms** — Stop guessing and triage issues with console logs and network activity.\n- **Resolve Support Tickets up to 60% Faster** — See the issue clearly and trace it to the root cause.\n\n**Data Privacy**\nUserplane processes screen recordings and associated metadata. We do not sell your data. For details, review our [Privacy Policy](https://userplane.io/privacy/) and [Terms of Service](https://userplane.io/terms/).\n\nLearn more at [userplane.io](https://userplane.io)\n\nFor support, visit our [Help Center](https://docs.userplane.io) or email us at support@userplane.io","raw_installation_instructions":"**Getting Started**\n\n1. Install the Screen Recording by Userplane app from the Zendesk Marketplace.\n2. Sign up for a Userplane account at [userplane.io](https://userplane.io) if you don't already have one.\n3. Connect your Zendesk workspace to Userplane by following the prompts in the app.\n4. Once connected, the Userplane app will appear in your ticket sidebar and top bar.\n\n**Using Userplane**\n\n1. Open a ticket in Zendesk Support.\n2. In the Userplane sidebar, click to create a new recording request.\n3. Share the recording link with your customer via ticket reply.\n4. When the customer completes the recording, it will appear in the Userplane sidebar with console logs, network activity, and device metadata.\n\nFor detailed setup instructions, visit our [Help Center](https://docs.userplane.io).\n\nFor support, email us at support@userplane.io","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1229987.apps.zdusercontent.com/1229987/assets/1776795106-8a17b2ec2447b09c89cd76199f4947c4/logo-small.png","large_icon":"https://1229987.apps.zdusercontent.com/1229987/assets/1776795106-8a17b2ec2447b09c89cd76199f4947c4/logo.png","screenshots":["https://1229987.apps.zdusercontent.com/1229987/assets/1776795106-8a17b2ec2447b09c89cd76199f4947c4/screenshot-0.png","https://1229987.apps.zdusercontent.com/1229987/assets/1776795106-8a17b2ec2447b09c89cd76199f4947c4/screenshot-1.png","https://1229987.apps.zdusercontent.com/1229987/assets/1776795106-8a17b2ec2447b09c89cd76199f4947c4/screenshot-2.png"],"installation_count":0},{"id":1230839,"name":"CallConnect - Call Export","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"ja","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-26T12:39:09Z","updated_at":"2026-04-24T14:30:41Z","terms_conditions_url":null,"app_organization":{"id":2489,"name":"fonfun corporation","email":"support@callconnect.jp","website":"https://www.fonfun.co.jp/","country_code":"JP","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-24T14:30:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.callconnect.jp/"},"location_names":[],"last_update_time":"2026-03-26T12:39:09Z","owner_id":269519,"author_name":"CallConnect","author_email":"support@callconnect.jp","author_url":"https://www.callconnect.jp/","short_description":"CallConnectの通話データからZendeskチケットを自動作成します。","long_description":"\u003ch3\u003eCallConnectについて\u003c/h3\u003e\n\n\u003cp\u003eCallConnectは、カスタマーサポートや営業チーム向けに設計されたクラウド電話システムです。ブラウザから直接発着信が可能で、通話録音、メモ、タグ、CRM連携などの機能を備えています。\u003c/p\u003e\n\n\u003cp\u003e詳しくは \u003ca href=\"https://www.callconnect.jp/\"\u003ecallconnect.jp\u003c/a\u003e をご覧ください。\u003c/p\u003e\n\n\u003ch3\u003eこの連携でできること\u003c/h3\u003e\n\n\u003cp\u003eCallConnectの通話データからZendesk Supportのチケットを自動作成します。CallConnectで通話が終了すると、以下の情報を含むチケットがZendeskに作成されます。\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e件名:\u003c/strong\u003e メンバー名、顧客名、通話方向（発信/着信）を含む要約\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eリクエスタ:\u003c/strong\u003e 電話番号で照合された発信者または着信先。一致するユーザーがZendeskに存在しない場合は自動的に作成されます\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e担当者:\u003c/strong\u003e 通話を対応したCallConnectメンバー。メールアドレスで照合されます\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e社内コメント:\u003c/strong\u003e 通話メモ、録音リンク、CallConnectの顧客プロフィールへのリンク\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eタグ:\u003c/strong\u003e 「CallConnect」タグに加え、通話に付与された全てのタグ\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e手動でのチケット作成が不要になり、全ての通話がZendesk Supportのワークフローに記録されます。\u003c/p\u003e\n\n\u003ch3\u003eデータの取り扱いについて\u003c/h3\u003e\n\n\u003cp\u003e本連携は、OAuth 2.0認証を使用してZendesk REST API経由で以下のZendeskデータにアクセスします。\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eユーザー検索（読み取り）:\u003c/strong\u003e 発着信の相手を既存のZendeskユーザーと照合するため、電話番号でZendeskユーザーを検索します（\u003ccode\u003e/api/v2/users/search.json\u003c/code\u003e）\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eユーザー作成（書き込み）:\u003c/strong\u003e 一致するユーザーが見つからない場合、新しいZendeskエンドユーザーを作成します（\u003ccode\u003e/api/v2/users.json\u003c/code\u003e）\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eユーザー一覧（読み取り）:\u003c/strong\u003e 通話を対応したCallConnectメンバーを照合するため、エージェントと管理者を取得します（\u003ccode\u003e/api/v2/users.json\u003c/code\u003e）\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eチケット作成（書き込み）:\u003c/strong\u003e メモ、録音リンク、タグを含む通話詳細でZendeskチケットを作成します（\u003ccode\u003e/api/v2/tickets.json\u003c/code\u003e）\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e本連携がアクセスしたZendeskデータは、Zendeskプラットフォームの外部に保存されません。ただし、認証済み接続を維持するためのOAuthアクセストークンおよびリフレッシュトークンは、CallConnectのサーバーに安全に保存されます。\u003c/p\u003e\n\n\u003cp\u003eCallConnectのデータの取り扱いについて詳しくは、\u003ca href=\"https://www.callconnect.jp/privacy\"\u003eプライバシーポリシー\u003c/a\u003eをご参照ください。\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003e前提条件\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCallConnectアカウント（14日間の無料トライアルが\u003ca href=\"https://www.callconnect.jp/\"\u003ecallconnect.jp\u003c/a\u003eで利用可能です）\u003c/li\u003e\n\u003cli\u003e管理者権限を持つZendesk Supportアカウント\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e設定手順\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCallConnectに管理者権限を持つアカウントでログインし、\u003cstrong\u003e管理\u003c/strong\u003e \u0026gt; \u003cstrong\u003e連携\u003c/strong\u003e に移動します\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e書き出し連携の一覧から \u003cstrong\u003eZendesk\u003c/strong\u003e を見つけてクリックします\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendeskのサブドメインを入力します（例: ZendeskのURLが \u003ccode\u003ehttps://yourcompany.zendesk.com\u003c/code\u003e の場合、\u003ccode\u003eyourcompany\u003c/code\u003e と入力）\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eどの通話イベントでチケットを作成するかを選択します（例: 発信通話、着信通話、発信不在、着信不在、営業時間外着信）\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e連携\u003c/strong\u003e ボタンをクリックします。Zendeskにリダイレクトされ、CallConnectにチケット作成の権限を付与するよう求められます\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendeskの認可画面で \u003cstrong\u003eAllow\u003c/strong\u003e（許可）をクリックして接続を承認します。連携が完了すると、CallConnectの設定画面に戻ります\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e重要: 電話番号バリデーションの無効化\u003c/h3\u003e\n\n\u003cp\u003eZendeskアカウントでエンドユーザーの電話番号バリデーションを無効にしてください。この設定が有効な場合、CallConnectは電話番号を国内形式（E.164ではない）で送信するため、チケット作成が失敗します。\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e管理センター\u003c/strong\u003e \u0026gt; \u003cstrong\u003eメンバー\u003c/strong\u003e \u0026gt; \u003cstrong\u003e設定\u003c/strong\u003e \u0026gt; \u003cstrong\u003eエンドユーザー\u003c/strong\u003e に移動します\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e「ユーザーの電話番号を検証」\u003c/strong\u003e のチェックを外します\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e保存\u003c/strong\u003e をクリックします\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e詳細は\u003ca href=\"https://callconnect.zendesk.com/hc/ja/articles/212528057\"\u003eヘルプセンターのセットアップガイド\u003c/a\u003eをご覧ください。\u003c/p\u003e\n\n\u003ch3\u003eお困りですか？\u003c/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https://callconnect.zendesk.com/hc/ja\"\u003eヘルプセンター\u003c/a\u003eをご覧いただくか、support@callconnect.jp までお問い合わせください。\u003c/p\u003e\n","raw_long_description":"### CallConnectについて\n\nCallConnectは、カスタマーサポートや営業チーム向けに設計されたクラウド電話システムです。ブラウザから直接発着信が可能で、通話録音、メモ、タグ、CRM連携などの機能を備えています。\n\n詳しくは [callconnect.jp](https://www.callconnect.jp/) をご覧ください。\n\n### この連携でできること\n\nCallConnectの通話データからZendesk Supportのチケットを自動作成します。CallConnectで通話が終了すると、以下の情報を含むチケットがZendeskに作成されます。\n\n* **件名:** メンバー名、顧客名、通話方向（発信/着信）を含む要約\n* **リクエスタ:** 電話番号で照合された発信者または着信先。一致するユーザーがZendeskに存在しない場合は自動的に作成されます\n* **担当者:** 通話を対応したCallConnectメンバー。メールアドレスで照合されます\n* **社内コメント:** 通話メモ、録音リンク、CallConnectの顧客プロフィールへのリンク\n* **タグ:** 「CallConnect」タグに加え、通話に付与された全てのタグ\n\n手動でのチケット作成が不要になり、全ての通話がZendesk Supportのワークフローに記録されます。\n\n### データの取り扱いについて\n\n本連携は、OAuth 2.0認証を使用してZendesk REST API経由で以下のZendeskデータにアクセスします。\n\n* **ユーザー検索（読み取り）:** 発着信の相手を既存のZendeskユーザーと照合するため、電話番号でZendeskユーザーを検索します（`/api/v2/users/search.json`）\n* **ユーザー作成（書き込み）:** 一致するユーザーが見つからない場合、新しいZendeskエンドユーザーを作成します（`/api/v2/users.json`）\n* **ユーザー一覧（読み取り）:** 通話を対応したCallConnectメンバーを照合するため、エージェントと管理者を取得します（`/api/v2/users.json`）\n* **チケット作成（書き込み）:** メモ、録音リンク、タグを含む通話詳細でZendeskチケットを作成します（`/api/v2/tickets.json`）\n\n本連携がアクセスしたZendeskデータは、Zendeskプラットフォームの外部に保存されません。ただし、認証済み接続を維持するためのOAuthアクセストークンおよびリフレッシュトークンは、CallConnectのサーバーに安全に保存されます。\n\nCallConnectのデータの取り扱いについて詳しくは、[プライバシーポリシー](https://www.callconnect.jp/privacy)をご参照ください。","raw_installation_instructions":"### 前提条件\n\n* CallConnectアカウント（14日間の無料トライアルが[callconnect.jp](https://www.callconnect.jp/)で利用可能です）\n* 管理者権限を持つZendesk Supportアカウント\n\n### 設定手順\n\n1. CallConnectに管理者権限を持つアカウントでログインし、**管理** \u003e **連携** に移動します\n\n2. 書き出し連携の一覧から **Zendesk** を見つけてクリックします\n\n3. Zendeskのサブドメインを入力します（例: ZendeskのURLが `https://yourcompany.zendesk.com` の場合、`yourcompany` と入力）\n\n4. どの通話イベントでチケットを作成するかを選択します（例: 発信通話、着信通話、発信不在、着信不在、営業時間外着信）\n\n5. **連携** ボタンをクリックします。Zendeskにリダイレクトされ、CallConnectにチケット作成の権限を付与するよう求められます\n\n6. Zendeskの認可画面で **Allow**（許可）をクリックして接続を承認します。連携が完了すると、CallConnectの設定画面に戻ります\n\n### 重要: 電話番号バリデーションの無効化\n\nZendeskアカウントでエンドユーザーの電話番号バリデーションを無効にしてください。この設定が有効な場合、CallConnectは電話番号を国内形式（E.164ではない）で送信するため、チケット作成が失敗します。\n\n1. **管理センター** \u003e **メンバー** \u003e **設定** \u003e **エンドユーザー** に移動します\n\n2. **「ユーザーの電話番号を検証」** のチェックを外します\n\n3. **保存** をクリックします\n\n詳細は[ヘルプセンターのセットアップガイド](https://callconnect.zendesk.com/hc/ja/articles/212528057)をご覧ください。\n\n### お困りですか？\n\n[ヘルプセンター](https://callconnect.zendesk.com/hc/ja)をご覧いただくか、support@callconnect.jp までお問い合わせください。","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1230839.apps.zdusercontent.com/1230839/assets/1774527360-15223dd2adbd146b6ac57c304fb68494/logo-small.png","large_icon":"https://1230839.apps.zdusercontent.com/1230839/assets/1774527360-15223dd2adbd146b6ac57c304fb68494/logo.png","screenshots":["https://1230839.apps.zdusercontent.com/1230839/assets/1774527360-15223dd2adbd146b6ac57c304fb68494/screenshot-0.png","https://1230839.apps.zdusercontent.com/1230839/assets/1774527360-15223dd2adbd146b6ac57c304fb68494/screenshot-1.png","https://1230839.apps.zdusercontent.com/1230839/assets/1774527360-15223dd2adbd146b6ac57c304fb68494/screenshot-2.png"],"installation_count":0},{"id":1231091,"name":"Returnless Connector by Volvox/CX Digital","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":3570592,"app_id":1231091,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-26T21:07:54Z","updated_at":"2026-03-26T21:07:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3570587,"app_id":1231091,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2026-03-26T21:07:53Z","updated_at":"2026-03-26T21:07:53Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3570588,"app_id":1231091,"name":"returnlessReturnIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2026-03-26T21:07:53Z","updated_at":"2026-03-26T21:07:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3570589,"app_id":1231091,"name":"returnlessApiBaseUrl","kind":"hidden","required":false,"position":3,"created_at":"2026-03-26T21:07:53Z","updated_at":"2026-03-26T21:07:53Z","default_value":"https://api-v2.returnless.com/","secure":false,"scopes":null,"options":null},{"id":3570590,"app_id":1231091,"name":"returnlessApiAuthToken","kind":"text","required":true,"position":4,"created_at":"2026-03-26T21:07:54Z","updated_at":"2026-03-26T21:07:54Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3570591,"app_id":1231091,"name":"returnlessDisplayFor","kind":"text","required":false,"position":5,"created_at":"2026-03-26T21:07:54Z","updated_at":"2026-03-26T21:07:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5658,"entity_id":1231091,"app_id":1231091,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-26T21:07:55.000Z","updated_at":"2026-03-26T21:07:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-26T21:07:50Z","updated_at":"2026-05-04T19:24:42Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2026-04-24T17:00:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-04T19:24:35Z","owner_id":269519,"author_name":"CX Digital \u0026 Volvox","author_email":"contact@cxdigital.nl","author_url":"https://www.volvox.rs/en/","short_description":"Approve, reject, and manage returns directly in Zendesk. No portal switching. Built for e-commerce teams who value speed.","long_description":"\u003ch2\u003eReturnless for Zendesk\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHandle returns directly inside Zendesk — no more switching tabs.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe Returnless App connects your Zendesk workspace with Returnless, allowing agents to view, approve, and manage returns in real time — without leaving the ticket.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat It Does\u003c/h2\u003e\n\n\u003ch3\u003e🔎 Real-Time Return Details in the Sidebar\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFull return history per customer\u003c/li\u003e\n\u003cli\u003eItem details, photos, and return reasons\u003c/li\u003e\n\u003cli\u003eLive status updates\u003c/li\u003e\n\u003cli\u003eOne-click approve or reject\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e⚡ Faster Processing\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce return handling time by up to 80%\u003c/li\u003e\n\u003cli\u003eEliminate portal logins for standard cases\u003c/li\u003e\n\u003cli\u003eKeep a complete audit trail inside Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e🎫 Use \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e for automatic Ticket Creation\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eNew returns automatically create Zendesk tickets\u003c/li\u003e\n\u003cli\u003ePre-filled RMA and return data\u003c/li\u003e\n\u003cli\u003eRouted to the right team\u003c/li\u003e\n\u003cli\u003eNo manual copy-paste\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhy Teams Install It\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgents stay focused inside Zendesk\u003c/li\u003e\n\u003cli\u003eCustomers get faster responses\u003c/li\u003e\n\u003cli\u003eManagers benefit from cleaner workflows and better reporting\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf your team handles 20+ returns per week, this integration quickly pays for itself in saved time alone.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eInstallation \u0026amp; Support Options\u003c/h2\u003e\n\n\u003ch3\u003e🛠 DIY – Free\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSelf-installation\u003c/li\u003e\n\u003cli\u003eDocumentation included\u003c/li\u003e\n\u003cli\u003eEmail support for technical issues\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e🤝 Guided – €99 (one-time: contact us!)\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAssisted setup with a certified Zendesk expert\u003c/li\u003e\n\u003cli\u003eConfiguration guidance\u003c/li\u003e\n\u003cli\u003eTesting and validation session\u003c/li\u003e\n\u003cli\u003e30 days post-launch support\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBest For\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eE-commerce and retail support teams\u003c/li\u003e\n\u003cli\u003eBusinesses using Zendesk for customer service\u003c/li\u003e\n\u003cli\u003eTeams using Returnless for return management\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eStop switching systems. Start processing returns in seconds.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Returnless instance\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Returnless and is transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the return ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in credentials (API Auth token).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"## Returnless for Zendesk\r\n\r\n**Handle returns directly inside Zendesk — no more switching tabs.**\r\n\r\nThe Returnless App connects your Zendesk workspace with Returnless, allowing agents to view, approve, and manage returns in real time — without leaving the ticket.\r\n\r\n---\r\n\r\n## What It Does\r\n\r\n### 🔎 Real-Time Return Details in the Sidebar\r\n\r\n- Full return history per customer\r\n- Item details, photos, and return reasons\r\n- Live status updates\r\n- One-click approve or reject\r\n\r\n### ⚡ Faster Processing\r\n\r\n- Reduce return handling time by up to 80%\r\n- Eliminate portal logins for standard cases\r\n- Keep a complete audit trail inside Zendesk\r\n\r\n### 🎫 Use [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/) for automatic Ticket Creation\r\n\r\n- New returns automatically create Zendesk tickets\r\n- Pre-filled RMA and return data\r\n- Routed to the right team\r\n- No manual copy-paste\r\n\r\n---\r\n\r\n## Why Teams Install It\r\n\r\n- Agents stay focused inside Zendesk\r\n- Customers get faster responses\r\n- Managers benefit from cleaner workflows and better reporting\r\n\r\nIf your team handles 20+ returns per week, this integration quickly pays for itself in saved time alone.\r\n\r\n---\r\n\r\n## Installation \u0026 Support Options\r\n\r\n### 🛠 DIY – Free\r\n\r\n- Self-installation\r\n- Documentation included\r\n- Email support for technical issues\r\n\r\n### 🤝 Guided – €99 (one-time: contact us!)\r\n\r\n- Assisted setup with a certified Zendesk expert\r\n- Configuration guidance\r\n- Testing and validation session\r\n- 30 days post-launch support\r\n\r\n---\r\n\r\n## Best For\r\n\r\n- E-commerce and retail support teams\r\n- Businesses using Zendesk for customer service\r\n- Teams using Returnless for return management\r\n\r\n---\r\n\r\n**Stop switching systems. Start processing returns in seconds.**\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Returnless instance\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Returnless and is transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the return ID.\n\n__Step 3:__ Fill in credentials (API Auth token).\n\n__Step 4:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1231091.apps.zdusercontent.com/1231091/assets/1777313889-8c8a2b91e4406f670353253dd7c12bc1/logo-small.png","large_icon":"https://1231091.apps.zdusercontent.com/1231091/assets/1777313889-8c8a2b91e4406f670353253dd7c12bc1/logo.png","screenshots":["https://1231091.apps.zdusercontent.com/1231091/assets/1777313889-8c8a2b91e4406f670353253dd7c12bc1/screenshot-0.png","https://1231091.apps.zdusercontent.com/1231091/assets/1777313889-8c8a2b91e4406f670353253dd7c12bc1/screenshot-1.png","https://1231091.apps.zdusercontent.com/1231091/assets/1777313889-8c8a2b91e4406f670353253dd7c12bc1/screenshot-2.png"],"installation_count":6},{"id":1231394,"name":"Hugi","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-27T14:42:32Z","updated_at":"2026-06-24T16:20:33Z","terms_conditions_url":null,"app_organization":{"id":7548,"name":"Hugi","email":"jacob@hugi.ai","website":"hugi.ai","country_code":"DK","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-06-24T16:20:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://hugi.ai/pricing"},"location_names":[],"last_update_time":"2026-06-23T02:51:24Z","owner_id":269519,"author_name":"Hugi","author_email":"support@hugi.ai","author_url":"https://hugi.ai","short_description":"Turn Zendesk support data into AI-powered customer insight.","long_description":"\u003cp\u003eHugi is a customer-feedback analytics platform built by Hugi.ai. We help product, support, and leadership teams understand what their customers are experiencing at scale, using AI to turn large volumes of support conversations into clear, actionable voice-of-customer insight.\u003c/p\u003e\n\n\u003cp\u003eThis integration connects your Zendesk account to Hugi. After you authorize the connection, Hugi syncs your Zendesk support data and analyzes it across themes, sentiment, urgency, and trends. Instead of manually reviewing tickets or relying on keyword searches, Hugi uses semantic analysis to automatically group related feedback, surface emerging issues, and highlight the most important themes over time.\u003c/p\u003e\n\n\u003cp\u003eWith Hugi, teams can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSync Zendesk support data into one central feedback view\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIdentify recurring themes and customer pain points automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTrack sentiment and urgency across incoming feedback\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSpot trends over time and understand what is getting worse or improving\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupport roadmap, product, and support decisions with evidence from real customer conversations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData and privacy:\u003c/p\u003e\n\n\u003cp\u003eWhen you connect Zendesk, Hugi accesses your account using Zendesk\u0026#39;s Global OAuth flow and reads ticket and end-user data needed for analysis. The data Hugi reads includes ticket content (subject, description, and comments), ticket metadata (status, timestamps, tags), and basic requester details (such as name and email) associated with those tickets.\u003c/p\u003e\n\n\u003cp\u003eThis data is transmitted securely over HTTPS and stored within Hugi\u0026#39;s infrastructure, where it is used solely to provide feedback analytics to your team. Hugi does not sell your data and does not use your support data to train third-party AI models. You can disconnect the integration at any time from within Hugi, and you may request deletion of your data by contacting us.\u003c/p\u003e\n\n\u003cp\u003eFor full details on what we collect, how it is used, and how it is protected, see our privacy policy at https://hugi.ai/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo use this integration, your team must have an active Hugi account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall or enable the Hugi integration from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign in to your Hugi workspace at https://app.hugi.ai.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Integrations and select Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk subdomain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Hugi to access your Zendesk account as an administrator.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReturn to Hugi to confirm the connection and start syncing your Zendesk data.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce connected, Hugi will begin importing eligible Zendesk data for analysis.\u003c/p\u003e\n\n\u003cp\u003eIf you need help during setup, visit https://hugi.ai/contact.\u003c/p\u003e\n","raw_long_description":"Hugi is a customer-feedback analytics platform built by Hugi.ai. We help product, support, and leadership teams understand what their customers are experiencing at scale, using AI to turn large volumes of support conversations into clear, actionable voice-of-customer insight.\n\nThis integration connects your Zendesk account to Hugi. After you authorize the connection, Hugi syncs your Zendesk support data and analyzes it across themes, sentiment, urgency, and trends. Instead of manually reviewing tickets or relying on keyword searches, Hugi uses semantic analysis to automatically group related feedback, surface emerging issues, and highlight the most important themes over time.\n\nWith Hugi, teams can:\n\n- Sync Zendesk support data into one central feedback view\n\n- Identify recurring themes and customer pain points automatically\n\n- Track sentiment and urgency across incoming feedback\n\n- Spot trends over time and understand what is getting worse or improving\n\n- Support roadmap, product, and support decisions with evidence from real customer conversations\n\nData and privacy:\n\nWhen you connect Zendesk, Hugi accesses your account using Zendesk's Global OAuth flow and reads ticket and end-user data needed for analysis. The data Hugi reads includes ticket content (subject, description, and comments), ticket metadata (status, timestamps, tags), and basic requester details (such as name and email) associated with those tickets.\n\nThis data is transmitted securely over HTTPS and stored within Hugi's infrastructure, where it is used solely to provide feedback analytics to your team. Hugi does not sell your data and does not use your support data to train third-party AI models. You can disconnect the integration at any time from within Hugi, and you may request deletion of your data by contacting us.\n\nFor full details on what we collect, how it is used, and how it is protected, see our privacy policy at https://hugi.ai/privacy.","raw_installation_instructions":"To use this integration, your team must have an active Hugi account.\n\n1. Install or enable the Hugi integration from the Zendesk Marketplace.\n\n2. Sign in to your Hugi workspace at https://app.hugi.ai.\n\n3. Go to Integrations and select Zendesk.\n\n4. Enter your Zendesk subdomain.\n\n5. Authorize Hugi to access your Zendesk account as an administrator.\n\n6. Return to Hugi to confirm the connection and start syncing your Zendesk data.\n\nOnce connected, Hugi will begin importing eligible Zendesk data for analysis.\n\nIf you need help during setup, visit https://hugi.ai/contact.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1231394.apps.zdusercontent.com/1231394/assets/1781788421-706331623cf2a56c150330894297cf3d/logo-small.png","large_icon":"https://1231394.apps.zdusercontent.com/1231394/assets/1781788421-706331623cf2a56c150330894297cf3d/logo.png","screenshots":["https://1231394.apps.zdusercontent.com/1231394/assets/1781788421-706331623cf2a56c150330894297cf3d/screenshot-0.png","https://1231394.apps.zdusercontent.com/1231394/assets/1781788421-706331623cf2a56c150330894297cf3d/screenshot-1.png","https://1231394.apps.zdusercontent.com/1231394/assets/1781788421-706331623cf2a56c150330894297cf3d/screenshot-2.png"],"installation_count":0},{"id":1231410,"name":"ReturnZap","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3571843,"app_id":1231410,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-27T15:30:16Z","updated_at":"2026-03-27T15:30:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3571842,"app_id":1231410,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2026-03-27T15:30:16Z","updated_at":"2026-03-27T15:30:16Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":5661,"entity_id":1231410,"app_id":1231410,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-27T15:30:18.000Z","updated_at":"2026-03-27T15:30:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-27T15:30:16Z","updated_at":"2026-05-14T03:47:39Z","terms_conditions_url":null,"app_organization":{"id":7567,"name":"ReturnZap","email":"support@returnzap.com","website":"www.returnzap.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-05-14T03:47:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://returnzap.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-03-27T15:30:16Z","owner_id":269519,"author_name":"ReturnZap","author_email":"support@returnzap.com","author_url":"https://returnzap.com","short_description":"Advanced Returns Management for Shopify","long_description":"\u003ch3\u003eReturnZap Returns Management\u003c/h3\u003e\n\n\u003cp\u003eReturnZap is a Shopify-native returns platform purpose-built for e-commerce merchants who take their post-purchase experience seriously. We give brands the tools to handle returns cleanly, keep reverse logistics costs in check, and make the returns process a strength rather than a pain point.\u003c/p\u003e\n\n\u003cp\u003eThe ReturnZap Zendesk integration puts return data where your support team already works. When a ticket opens, the sidebar surfaces the customer\u0026#39;s return information automatically — no tab switching, no manual order lookups, no time wasted.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat agents see on every ticket:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCurrent return status\u003c/li\u003e\n\u003cli\u003eShipment and tracking status\u003c/li\u003e\n\u003cli\u003eItems being returned\u003c/li\u003e\n\u003cli\u003eReturn type — refund, exchange, or store credit\u003c/li\u003e\n\u003cli\u003eExchange details\u003c/li\u003e\n\u003cli\u003eReturn submission date\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith the full picture available at a glance, agents spend less time hunting for context and more time actually resolving the issue. Fewer back-and-forth messages, faster resolutions, better customer experience.\u003c/p\u003e\n\n\u003cp\u003eA ReturnZap account is required to use this app. Learn more at www.returnzap.com.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and Data Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eReturn data is fetched from ReturnZap only when a ticket is opened and displayed directly to the agent — nothing is stored within the app itself. All API communication is secured over HTTPS. For a full account of how data is handled, visit our privacy policy at https://www.returnzap.com/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you begin\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app requires an active ReturnZap account on a paid plan with the Zendesk integration enabled. If you don\u0026#39;t have a ReturnZap account, visit www.returnzap.com to get started.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSteps to install\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall ReturnZap from the Shopify App Store and complete your account setup. Make sure your account is on a plan that includes the Zendesk integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the ReturnZap app from the Zendesk Marketplace by clicking the Install button at the top of this page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn your ReturnZap account, navigate to \u003cstrong\u003eSettings \u0026gt; Integrations \u0026gt; Zendesk\u003c/strong\u003e and enter your Zendesk subdomain (e.g. \u003ccode\u003eyourcompany.zendesk.com\u003c/code\u003e).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eGenerate API Key\u003c/strong\u003e and copy the key that appears.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSwitch back to the Zendesk app installation screen and paste the API key into the field provided, then complete the installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce connected, the ReturnZap sidebar panel will appear automatically when viewing customer tickets in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us at support@returnzap.com.\u003c/p\u003e\n","raw_long_description":"### ReturnZap Returns Management\n\nReturnZap is a Shopify-native returns platform purpose-built for e-commerce merchants who take their post-purchase experience seriously. We give brands the tools to handle returns cleanly, keep reverse logistics costs in check, and make the returns process a strength rather than a pain point.\n\nThe ReturnZap Zendesk integration puts return data where your support team already works. When a ticket opens, the sidebar surfaces the customer's return information automatically — no tab switching, no manual order lookups, no time wasted.\n\n**What agents see on every ticket:**\n\n* Current return status\n* Shipment and tracking status\n* Items being returned\n* Return type — refund, exchange, or store credit\n* Exchange details\n* Return submission date\n\nWith the full picture available at a glance, agents spend less time hunting for context and more time actually resolving the issue. Fewer back-and-forth messages, faster resolutions, better customer experience.\n\nA ReturnZap account is required to use this app. Learn more at www.returnzap.com.\n\n**Security and Data Disclosure**\n\nReturn data is fetched from ReturnZap only when a ticket is opened and displayed directly to the agent — nothing is stored within the app itself. All API communication is secured over HTTPS. For a full account of how data is handled, visit our privacy policy at https://www.returnzap.com/privacy.","raw_installation_instructions":"**Before you begin**\n\nThis app requires an active ReturnZap account on a paid plan with the Zendesk integration enabled. If you don't have a ReturnZap account, visit www.returnzap.com to get started.\n\n**Steps to install**\n\n1. Install ReturnZap from the Shopify App Store and complete your account setup. Make sure your account is on a plan that includes the Zendesk integration.\n\n2. Install the ReturnZap app from the Zendesk Marketplace by clicking the Install button at the top of this page.\n\n3. In your ReturnZap account, navigate to **Settings \u003e Integrations \u003e Zendesk** and enter your Zendesk subdomain (e.g. `yourcompany.zendesk.com`).\n\n4. Click **Generate API Key** and copy the key that appears.\n\n5. Switch back to the Zendesk app installation screen and paste the API key into the field provided, then complete the installation.\n\n6. Once connected, the ReturnZap sidebar panel will appear automatically when viewing customer tickets in Zendesk.\n\n**Need help?** Contact us at support@returnzap.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1231410.apps.zdusercontent.com/1231410/assets/1774625388-ce2cf5f6f2abb8adb19303b028b33db3/logo-small.png","large_icon":"https://1231410.apps.zdusercontent.com/1231410/assets/1774625388-ce2cf5f6f2abb8adb19303b028b33db3/logo.png","screenshots":["https://1231410.apps.zdusercontent.com/1231410/assets/1774625388-ce2cf5f6f2abb8adb19303b028b33db3/screenshot-0.png","https://1231410.apps.zdusercontent.com/1231410/assets/1774625388-ce2cf5f6f2abb8adb19303b028b33db3/screenshot-1.png","https://1231410.apps.zdusercontent.com/1231410/assets/1774625388-ce2cf5f6f2abb8adb19303b028b33db3/screenshot-2.png"],"installation_count":3},{"id":1231469,"name":"Forest","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":3571981,"app_id":1231469,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-27T17:30:14Z","updated_at":"2026-03-27T17:30:14Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3571979,"app_id":1231469,"name":"forestAgentUrl","kind":"url","required":true,"position":1,"created_at":"2026-03-27T17:30:13Z","updated_at":"2026-03-27T17:30:13Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5662,"entity_id":1231469,"app_id":1231469,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-27T17:30:15.000Z","updated_at":"2026-03-27T17:30:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-27T17:30:13Z","updated_at":"2026-08-22T03:46:34Z","terms_conditions_url":null,"app_organization":{"id":7558,"name":"Forest Admin","email":"support@forestadmin.com","website":"https://www.forestadmin.com/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-05-28T16:11:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.forestadmin.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-22T03:46:30Z","owner_id":269519,"author_name":"Forest","author_email":"support@forest.app","author_url":"https://forest.app","short_description":"View customer data and run governed back-office actions inside your tickets.","long_description":"\u003cp\u003eForest is the operational infrastructure regulated companies grow on. Fintechs, banks, and crypto companies use Forest to run compliance and business operations — coordinating humans, AI agents, and suppliers with full governance. Your data never leaves your infrastructure.\u003c/p\u003e\n\n\u003cp\u003eThis app brings Forest directly into Zendesk. From any ticket, your support agents can view the linked customer record, search across your Forest collections, and execute actions — refunds, account updates, KYC checks — with Forest\u0026#39;s permissions, approval chains, and audit trail enforced on every action.\u003c/p\u003e\n\n\u003cp\u003eNo context-switching. No copy-pasting between tools. No untracked back-office actions. The ticket is the surface; Forest is the system of record underneath.\u003c/p\u003e\n\n\u003cp\u003eTrusted by 500+ financial companies, including Qonto, Swan, and Spendesk.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer 360 in the ticket sidebar — linked Forest records and related data, rendered dynamically from your schema\u003c/li\u003e\n\u003cli\u003eGoverned actions from the ticket — execute Forest actions (refunds, account updates, verifications) without leaving Zendesk\u003c/li\u003e\n\u003cli\u003eSearch across all your Forest collections — find any customer, transaction, or case in seconds\u003c/li\u003e\n\u003cli\u003eRole-based permissions enforced — agents only see and do what their Forest role allows\u003c/li\u003e\n\u003cli\u003eFull audit trail — every view and every action logged in Forest, regulator-ready\u003c/li\u003e\n\u003cli\u003eWorks with your existing Forest setup — your collections, your actions, your rules\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData \u0026amp; privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses your Forest data in real time. Nothing is stored or replicated outside your infrastructure. All access respects your Forest role-based permissions, and every action is logged in your Forest audit trail.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA live Forest project (cloud or self-hosted)\u003c/li\u003e\n\u003cli\u003eThe Forest MCP server enabled on your project — setup guide: https://docs.forest.app/product/embed/mcp-server\u003c/li\u003e\n\u003cli\u003eA Forest account for each Zendesk agent, with roles and permissions configured\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSetup\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace\u003c/li\u003e\n\u003cli\u003eIn Zendesk, go to Admin Center → Apps and integrations → Zendesk Support apps → Forest\u003c/li\u003e\n\u003cli\u003eEnter your Forest server URL\u003c/li\u003e\n\u003cli\u003eEach agent signs in with their Forest account on first use — their Forest permissions apply automatically\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eVerify it works: open a ticket linked to a known customer. The Forest sidebar should display their record.\u003c/p\u003e\n\n\u003cp\u003eFull guide and troubleshooting: https://docs.forest.app/product/embed/zendesk\u003c/p\u003e\n","raw_long_description":"Forest is the operational infrastructure regulated companies grow on. Fintechs, banks, and crypto companies use Forest to run compliance and business operations — coordinating humans, AI agents, and suppliers with full governance. Your data never leaves your infrastructure.\n\nThis app brings Forest directly into Zendesk. From any ticket, your support agents can view the linked customer record, search across your Forest collections, and execute actions — refunds, account updates, KYC checks — with Forest's permissions, approval chains, and audit trail enforced on every action.\n\nNo context-switching. No copy-pasting between tools. No untracked back-office actions. The ticket is the surface; Forest is the system of record underneath.\n\nTrusted by 500+ financial companies, including Qonto, Swan, and Spendesk.\n\n### Features\n\n- Customer 360 in the ticket sidebar — linked Forest records and related data, rendered dynamically from your schema\n- Governed actions from the ticket — execute Forest actions (refunds, account updates, verifications) without leaving Zendesk\n- Search across all your Forest collections — find any customer, transaction, or case in seconds\n- Role-based permissions enforced — agents only see and do what their Forest role allows\n- Full audit trail — every view and every action logged in Forest, regulator-ready\n- Works with your existing Forest setup — your collections, your actions, your rules\n\n### Data \u0026 privacy\n\nThis app accesses your Forest data in real time. Nothing is stored or replicated outside your infrastructure. All access respects your Forest role-based permissions, and every action is logged in your Forest audit trail.","raw_installation_instructions":"### Requirements\n\n- A live Forest project (cloud or self-hosted)\n- The Forest MCP server enabled on your project — setup guide: https://docs.forest.app/product/embed/mcp-server\n- A Forest account for each Zendesk agent, with roles and permissions configured\n\n### Setup\n\n1. Install the app from the Zendesk Marketplace\n2. In Zendesk, go to Admin Center → Apps and integrations → Zendesk Support apps → Forest\n3. Enter your Forest server URL\n4. Each agent signs in with their Forest account on first use — their Forest permissions apply automatically\n\nVerify it works: open a ticket linked to a known customer. The Forest sidebar should display their record.\n\nFull guide and troubleshooting: https://docs.forest.app/product/embed/zendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1231469.apps.zdusercontent.com/1231469/assets/1786451458-efd4abe46f1a2bfee65a85fc46a9cf2c/logo-small.png","large_icon":"https://1231469.apps.zdusercontent.com/1231469/assets/1786451458-efd4abe46f1a2bfee65a85fc46a9cf2c/logo.png","screenshots":["https://1231469.apps.zdusercontent.com/1231469/assets/1786451458-efd4abe46f1a2bfee65a85fc46a9cf2c/screenshot-0.png","https://1231469.apps.zdusercontent.com/1231469/assets/1786451458-efd4abe46f1a2bfee65a85fc46a9cf2c/screenshot-1.png","https://1231469.apps.zdusercontent.com/1231469/assets/1786451458-efd4abe46f1a2bfee65a85fc46a9cf2c/screenshot-2.png"],"installation_count":6},{"id":1232189,"name":"BrandGuard by BCP","state":"published","version":"1.5","framework_version":"2.0","parameters":[{"id":3573915,"app_id":1232189,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-30T13:27:17Z","updated_at":"2026-03-30T13:27:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3573913,"app_id":1232189,"name":"apiAccessKey","kind":"text","required":true,"position":1,"created_at":"2026-03-30T13:27:16Z","updated_at":"2026-05-13T16:09:05Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3573914,"app_id":1232189,"name":"enforceOnSubmit","kind":"checkbox","required":false,"position":2,"created_at":"2026-03-30T13:27:17Z","updated_at":"2026-03-30T13:27:17Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":5664,"entity_id":1232189,"app_id":1232189,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-30T13:27:18.000Z","updated_at":"2026-03-30T13:27:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-30T13:27:16Z","updated_at":"2026-06-03T22:52:24Z","terms_conditions_url":null,"app_organization":{"id":7578,"name":"Aryabhatta Labs","email":"ask@aryabhattalabs.com","website":"https://aryabhattalabs.com/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-06-03T22:52:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-13T16:09:01Z","owner_id":269519,"author_name":"Brand Context Protocol","author_email":"ask@aryabhattalabs.com","author_url":"https://www.brandcontextprotocol.com","short_description":"Live on-brand checks for Zendesk agent replies.","long_description":"\u003cp\u003e\u003cstrong\u003eBrandGuard by BCP\u003c/strong\u003e keeps every Zendesk agent reply on-brand — automatically.\u003c/p\u003e\n\n\u003ch2\u003eAbout\u003c/h2\u003e\n\n\u003cp\u003eBrandGuard is built on the \u003ca href=\"https://www.brandcontextprotocol.com\"\u003eBrand Context Protocol\u003c/a\u003e (BCP), an open framework that turns scattered brand guidelines into a machine-readable contract that AI agents, copy-review tools, and quality systems can enforce in real time. Our mission is to make every customer-facing message provably on-brand.\u003c/p\u003e\n\n\u003ch2\u003eWhat it does\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLive brand check on every draft.\u003c/strong\u003e Agents click \u003cem\u003eCheck Draft\u003c/em\u003e in the ticket sidebar to score the current reply against your brand voice, tone, banned phrases, and policy rules before sending.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpecific, actionable feedback.\u003c/strong\u003e The panel highlights off-brand phrases, missing disclaimers, and policy violations — with severity, rationale, and brand-aligned alternatives.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click fixes.\u003c/strong\u003e \u003cem\u003eApply Suggestions\u003c/em\u003e rewrites only the flagged spans; \u003cem\u003eRewrite for Customer\u003c/em\u003e produces a full brand-aligned reply tailored to the customer\u0026#39;s original message.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrictness control.\u003c/strong\u003e Toggle Advisory / Standard / Strict per ticket. Optionally block submission of replies that fail the check.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZero brand setup inside Zendesk.\u003c/strong\u003e The API key identifies your brand workspace automatically; brand voice and rules are managed at brandcontextprotocol.com.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003eWhen an agent invokes BrandGuard inside a ticket, the app sends the following data over HTTPS to https://www.brandcontextprotocol.com:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe active reply draft text (\u003ccode\u003ecomment.text\u003c/code\u003e) at the moment of the action.\u003c/li\u003e\n\u003cli\u003eLightweight ticket context: subject, tags, organization id.\u003c/li\u003e\n\u003cli\u003eThe initial customer message (\u003ccode\u003eticket.description\u003c/code\u003e) — sent only when the agent clicks \u003cem\u003eRewrite for Customer\u003c/em\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe BCP API key is stored as a Zendesk \u003cstrong\u003esecure setting\u003c/strong\u003e and is injected server-side by the ZAF proxy; it is never exposed in browser JavaScript or DOM.\u003c/p\u003e\n\n\u003cp\u003eData sent to BrandGuard is processed in-memory to compute the score, surface issues, and (on request) generate rewritten text. It is \u003cstrong\u003enot\u003c/strong\u003e sold, \u003cstrong\u003enot\u003c/strong\u003e shared with third parties, and \u003cstrong\u003enot\u003c/strong\u003e used to train external models. For retention, deletion, and subprocessor details, see our \u003ca href=\"https://www.brandcontextprotocol.com/privacy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eGet started\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate an API key at \u003ca href=\"https://www.brandcontextprotocol.com\"\u003ebrandcontextprotocol.com\u003c/a\u003e → your brand workspace → \u003cstrong\u003eAccess\u003c/strong\u003e → \u003cstrong\u003eNew API Key\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003ePaste it into the \u003cstrong\u003eBCP API Access Key\u003c/strong\u003e field after installing the app.\u003c/li\u003e\n\u003cli\u003eOpen any ticket — BrandGuard appears in the sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eEnter your BCP API Access Key — get one at brandcontextprotocol.com → your brand workspace → Access → New API Key.\u003c/li\u003e\n\u003cli\u003eSave and open any ticket — BrandGuard will appear in the sidebar.\u003c/li\u003e\n\u003cli\u003eThe API key identifies your brand automatically.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**BrandGuard by BCP** keeps every Zendesk agent reply on-brand — automatically.\n\n## About\n\nBrandGuard is built on the [Brand Context Protocol](https://www.brandcontextprotocol.com) (BCP), an open framework that turns scattered brand guidelines into a machine-readable contract that AI agents, copy-review tools, and quality systems can enforce in real time. Our mission is to make every customer-facing message provably on-brand.\n\n## What it does\n\n- **Live brand check on every draft.** Agents click *Check Draft* in the ticket sidebar to score the current reply against your brand voice, tone, banned phrases, and policy rules before sending.\n- **Specific, actionable feedback.** The panel highlights off-brand phrases, missing disclaimers, and policy violations — with severity, rationale, and brand-aligned alternatives.\n- **One-click fixes.** *Apply Suggestions* rewrites only the flagged spans; *Rewrite for Customer* produces a full brand-aligned reply tailored to the customer's original message.\n- **Strictness control.** Toggle Advisory / Standard / Strict per ticket. Optionally block submission of replies that fail the check.\n- **Zero brand setup inside Zendesk.** The API key identifies your brand workspace automatically; brand voice and rules are managed at brandcontextprotocol.com.\n\n## Data disclosure\n\nWhen an agent invokes BrandGuard inside a ticket, the app sends the following data over HTTPS to https://www.brandcontextprotocol.com:\n\n- The active reply draft text (`comment.text`) at the moment of the action.\n- Lightweight ticket context: subject, tags, organization id.\n- The initial customer message (`ticket.description`) — sent only when the agent clicks *Rewrite for Customer*.\n\nThe BCP API key is stored as a Zendesk **secure setting** and is injected server-side by the ZAF proxy; it is never exposed in browser JavaScript or DOM.\n\nData sent to BrandGuard is processed in-memory to compute the score, surface issues, and (on request) generate rewritten text. It is **not** sold, **not** shared with third parties, and **not** used to train external models. For retention, deletion, and subprocessor details, see our [privacy policy](https://www.brandcontextprotocol.com/privacy).\n\n## Get started\n\n1. Create an API key at [brandcontextprotocol.com](https://www.brandcontextprotocol.com) → your brand workspace → **Access** → **New API Key**.\n2. Paste it into the **BCP API Access Key** field after installing the app.\n3. Open any ticket — BrandGuard appears in the sidebar.","raw_installation_instructions":"1. Enter your BCP API Access Key — get one at brandcontextprotocol.com → your brand workspace → Access → New API Key.\n2. Save and open any ticket — BrandGuard will appear in the sidebar.\n3. The API key identifies your brand automatically.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1232189.apps.zdusercontent.com/1232189/assets/1778642397-d11048f25e67ca5e8bf3253e9e306afc/logo-small.png","large_icon":"https://1232189.apps.zdusercontent.com/1232189/assets/1778642397-d11048f25e67ca5e8bf3253e9e306afc/logo.png","screenshots":["https://1232189.apps.zdusercontent.com/1232189/assets/1778642397-d11048f25e67ca5e8bf3253e9e306afc/screenshot-0.png","https://1232189.apps.zdusercontent.com/1232189/assets/1778642397-d11048f25e67ca5e8bf3253e9e306afc/screenshot-1.png","https://1232189.apps.zdusercontent.com/1232189/assets/1778642397-d11048f25e67ca5e8bf3253e9e306afc/screenshot-2.png"],"installation_count":0},{"id":1232489,"name":"Helply Copilot for Zendesk","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3575202,"app_id":1232489,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-31T07:55:30Z","updated_at":"2026-03-31T07:55:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3575201,"app_id":1232489,"name":"helply_chatbot_id","kind":"text","required":true,"position":1,"created_at":"2026-03-31T07:55:30Z","updated_at":"2026-04-30T16:30:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5666,"entity_id":1232489,"app_id":1232489,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-31T07:55:31.000Z","updated_at":"2026-03-31T07:55:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-31T07:55:29Z","updated_at":"2026-05-29T21:38:15Z","terms_conditions_url":null,"app_organization":{"id":7315,"name":"GrooveHQ","email":"support@groovehq.com","website":null,"country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-05-05T15:50:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-29T21:38:12Z","owner_id":269519,"author_name":"Helply","author_email":"support@helply.com","author_url":"https://helply.com","short_description":"AI-powered assistance for support agents","long_description":"\u003cp\u003eHelply Copilot helps support agents respond faster using your trained knowledge base. Get AI-powered reply suggestions, search your internal KB, and summarize ticket conversations.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: Helply Copilot for Zendesk runs as a Zendesk App Framework sidebar app. It accesses Zendesk ticket subject, description, comments, current draft reply text, Zendesk subdomain, and current agent name through ZAF. Relevant ticket and draft content is sent to Helply servers to provide AI-powered answer drafting, ticket summarization, translation, formatting, and knowledge-base search. Helply may process this data with third-party AI/model providers to deliver these features.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo get started, enter your Helply AI Agent ID. You can find your Agent ID in the URL when viewing your agent in Helply (e.g., /home/\u003ccode class=\"html\"\u003e\u0026lt;account\u0026gt;\u003c/code\u003e/agents/\u003ccode class=\"html\"\u003e\u0026lt;YOUR_AGENT_ID\u0026gt;\u003c/code\u003e).\u003c/p\u003e\n","raw_long_description":"Helply Copilot helps support agents respond faster using your trained knowledge base. Get AI-powered reply suggestions, search your internal KB, and summarize ticket conversations.\n\nData disclosure: Helply Copilot for Zendesk runs as a Zendesk App Framework sidebar app. It accesses Zendesk ticket subject, description, comments, current draft reply text, Zendesk subdomain, and current agent name through ZAF. Relevant ticket and draft content is sent to Helply servers to provide AI-powered answer drafting, ticket summarization, translation, formatting, and knowledge-base search. Helply may process this data with third-party AI/model providers to deliver these features.","raw_installation_instructions":"To get started, enter your Helply AI Agent ID. You can find your Agent ID in the URL when viewing your agent in Helply (e.g., /home/\u003caccount\u003e/agents/\u003cYOUR_AGENT_ID\u003e).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1232489.apps.zdusercontent.com/1232489/assets/1778494272-e69e0b0be86138ad47545e3a373ba10b/logo-small.png","large_icon":"https://1232489.apps.zdusercontent.com/1232489/assets/1778494272-e69e0b0be86138ad47545e3a373ba10b/logo.png","screenshots":["https://1232489.apps.zdusercontent.com/1232489/assets/1778494272-e69e0b0be86138ad47545e3a373ba10b/screenshot-0.png","https://1232489.apps.zdusercontent.com/1232489/assets/1778494272-e69e0b0be86138ad47545e3a373ba10b/screenshot-1.png","https://1232489.apps.zdusercontent.com/1232489/assets/1778494272-e69e0b0be86138ad47545e3a373ba10b/screenshot-2.png"],"installation_count":1},{"id":1232760,"name":"Conduit AI","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-31T17:14:04Z","updated_at":"2026-04-15T15:14:45Z","terms_conditions_url":null,"app_organization":{"id":7487,"name":"Conduit AI","email":"support@conduit.ai","website":"https://conduit.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-04-15T15:14:45Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.notion.so/Pricing-Final-312a0ddb20a38146a379ebad304eed76?source=copy_link"},"location_names":[],"last_update_time":"2026-04-14T05:58:00Z","owner_id":269519,"author_name":"Conduit AI","author_email":"support@conduit.ai","author_url":"https://conduit.ai","short_description":"AI agents that autonomously resolve Zendesk tickets end-to-end.","long_description":"\u003cp\u003e\u003cstrong\u003eConduit AI\u003c/strong\u003e is the autonomous customer service platform that deploys AI agents to resolve tickets, not just deflect them, by grounding every response in your actual business data.\u003c/p\u003e\n\n\u003ch3\u003eWhat Conduit does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutonomous ticket resolution\u003c/strong\u003e - AI agents handle inbound Zendesk tickets end-to-end across email, chat, SMS, WhatsApp, and voice\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGrounded in your data\u003c/strong\u003e - Agents sync with your knowledge base, CRMs, and internal tools to deliver accurate, context-aware responses\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart escalation\u003c/strong\u003e - When an agent can\u0026#39;t resolve an issue, it escalates to a human with full conversation context preserved in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect your Zendesk instance to Conduit\u003c/li\u003e\n\u003cli\u003eConfigure your AI agent with your knowledge base and business rules\u003c/li\u003e\n\u003cli\u003eConduit monitors incoming tickets and responds autonomously\u003c/li\u003e\n\u003cli\u003eUnresolved tickets are escalated with full context to your team\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eConduit accesses Zendesk ticket and user data to generate responses and resolve tickets. Conversation data is stored in Conduit\u0026#39;s infrastructure to maintain context across interactions. No data is sold or shared with third parties.\u003c/p\u003e\n\n\u003cp\u003eFor full details, see our \u003ca href=\"https://conduit.ai/privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eContact the Conduit AI team at support@conduit.ai to get started.\u003c/p\u003e\n","raw_long_description":"**Conduit AI** is the autonomous customer service platform that deploys AI agents to resolve tickets, not just deflect them, by grounding every response in your actual business data.\n\n### What Conduit does\n\n- **Autonomous ticket resolution** - AI agents handle inbound Zendesk tickets end-to-end across email, chat, SMS, WhatsApp, and voice\n- **Grounded in your data** - Agents sync with your knowledge base, CRMs, and internal tools to deliver accurate, context-aware responses\n- **Smart escalation** - When an agent can't resolve an issue, it escalates to a human with full conversation context preserved in Zendesk\n\n### How it works\n\n1. Connect your Zendesk instance to Conduit\n2. Configure your AI agent with your knowledge base and business rules\n3. Conduit monitors incoming tickets and responds autonomously\n4. Unresolved tickets are escalated with full context to your team\n\n### Data disclosure\n\nConduit accesses Zendesk ticket and user data to generate responses and resolve tickets. Conversation data is stored in Conduit's infrastructure to maintain context across interactions. No data is sold or shared with third parties.\n\nFor full details, see our [privacy policy](https://conduit.ai/privacy-policy).","raw_installation_instructions":"Contact the Conduit AI team at support@conduit.ai to get started.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1232760.apps.zdusercontent.com/1232760/assets/1775770862-df261de41a356c95e5576425807f576d/logo-small.png","large_icon":"https://1232760.apps.zdusercontent.com/1232760/assets/1775770862-df261de41a356c95e5576425807f576d/logo.png","screenshots":["https://1232760.apps.zdusercontent.com/1232760/assets/1775770862-df261de41a356c95e5576425807f576d/screenshot-0.png","https://1232760.apps.zdusercontent.com/1232760/assets/1775770862-df261de41a356c95e5576425807f576d/screenshot-1.png","https://1232760.apps.zdusercontent.com/1232760/assets/1775770862-df261de41a356c95e5576425807f576d/screenshot-2.png"],"installation_count":0},{"id":1232803,"name":"Beep Voice Messages","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3576228,"app_id":1232803,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-03-31T19:07:24Z","updated_at":"2026-03-31T19:07:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5667,"entity_id":1232803,"app_id":1232803,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-03-31T19:07:25.000Z","updated_at":"2026-03-31T19:07:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-03-31T19:07:23Z","updated_at":"2026-06-02T22:40:44Z","terms_conditions_url":null,"app_organization":{"id":7585,"name":"Beep","email":"support@beepaudio.com","website":"https://www.beepaudio.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3,1,10,4],"date_published":"2026-06-02T22:40:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.beepaudio.com/pricing"},"location_names":["ticket_sidebar","top_bar","ticket_editor","new_ticket_sidebar"],"last_update_time":"2026-06-02T22:38:45Z","owner_id":269519,"author_name":"Beep","author_email":"support@beepaudio.com","author_url":"https://www.beepaudio.com","short_description":"Record and transcribe fast and friendly voice messages.","long_description":"\u003cp\u003eBeep helps support teams send clearer, faster updates in Zendesk with voice messages and automatic transcripts.\u003c/p\u003e\n\n\u003cp\u003eInstead of writing long replies or internal notes, agents can record a message, keep the natural tone and nuance of voice, and still give teammates and customers a transcript they can read.\u003c/p\u003e\n\n\u003cp\u003eBeep is available from the Zendesk top bar, ticket sidebar, and support ticket editor, so agents can launch it from the flow they are already in without leaving the ticket.\u003c/p\u003e\n\n\u003cp\u003eWith one click, agents can insert the recording link and optional transcript into the active reply or internal note. This is useful for explaining complex issues, sharing handoff context, coaching teammates, or sending more personal customer responses.\u003c/p\u003e\n\n\u003cp\u003eBeep also includes recording history for quick reuse, plus optional expiration controls so teams can manage how long shared recordings remain accessible.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eBeep runs within the Zendesk App Framework and accesses limited Zendesk ticket context needed to associate a recording with the current ticket and insert the recording link and optional transcript into the active reply or internal note.\u003c/p\u003e\n\n\u003cp\u003eBeep stores the recording, transcript output, and related source metadata, such as ticket subject and ticket URL, needed for playback, transcription, and recording history.\u003c/p\u003e\n\n\u003cp\u003eBeep does not read ticket message bodies, requester email addresses, or other unnecessary customer data from Zendesk.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://www.beepaudio.com/privacy\u003c/p\u003e\n\n\u003cp\u003eData Processors: https://www.beepaudio.com/third-party-processors\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app in Zendesk.\u003c/li\u003e\n\u003cli\u003eOpen any Support ticket. Beep is available from the top bar, ticket sidebar, and support ticket editor.\u003c/li\u003e\n\u003cli\u003eLaunch Beep, record a voice message, and wait for processing.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eInsert into Zendesk\u003c/strong\u003e to add the recording link and optional transcript to the active reply or internal note.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Beep helps support teams send clearer, faster updates in Zendesk with voice messages and automatic transcripts.\n\nInstead of writing long replies or internal notes, agents can record a message, keep the natural tone and nuance of voice, and still give teammates and customers a transcript they can read.\n\nBeep is available from the Zendesk top bar, ticket sidebar, and support ticket editor, so agents can launch it from the flow they are already in without leaving the ticket.\n\nWith one click, agents can insert the recording link and optional transcript into the active reply or internal note. This is useful for explaining complex issues, sharing handoff context, coaching teammates, or sending more personal customer responses.\n\nBeep also includes recording history for quick reuse, plus optional expiration controls so teams can manage how long shared recordings remain accessible.\n\n### Data disclosure\n\nBeep runs within the Zendesk App Framework and accesses limited Zendesk ticket context needed to associate a recording with the current ticket and insert the recording link and optional transcript into the active reply or internal note.\n\nBeep stores the recording, transcript output, and related source metadata, such as ticket subject and ticket URL, needed for playback, transcription, and recording history.\n\nBeep does not read ticket message bodies, requester email addresses, or other unnecessary customer data from Zendesk.\n\nPrivacy Policy: https://www.beepaudio.com/privacy\n\nData Processors: https://www.beepaudio.com/third-party-processors","raw_installation_instructions":"1. Install the app in Zendesk.\n2. Open any Support ticket. Beep is available from the top bar, ticket sidebar, and support ticket editor.\n3. Launch Beep, record a voice message, and wait for processing.\n4. Select **Insert into Zendesk** to add the recording link and optional transcript to the active reply or internal note.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1232803.apps.zdusercontent.com/1232803/assets/1779854579-b9133a591d3e15b5b2de67aaccd102d0/logo-small.png","large_icon":"https://1232803.apps.zdusercontent.com/1232803/assets/1779854579-b9133a591d3e15b5b2de67aaccd102d0/logo.png","screenshots":["https://1232803.apps.zdusercontent.com/1232803/assets/1779854579-b9133a591d3e15b5b2de67aaccd102d0/screenshot-0.png","https://1232803.apps.zdusercontent.com/1232803/assets/1779854579-b9133a591d3e15b5b2de67aaccd102d0/screenshot-1.png","https://1232803.apps.zdusercontent.com/1232803/assets/1779854579-b9133a591d3e15b5b2de67aaccd102d0/screenshot-2.png"],"installation_count":0},{"id":1233635,"name":"Ticket Merger Pro","state":"published","version":"3.0.3","framework_version":"2.0","parameters":[{"id":3579151,"app_id":1233635,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-02T16:28:41Z","updated_at":"2026-04-02T16:28:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3579146,"app_id":1233635,"name":"target_status","kind":"text","required":true,"position":1,"created_at":"2026-04-02T16:28:40Z","updated_at":"2026-04-02T16:28:40Z","default_value":"closed","secure":false,"scopes":null,"options":null},{"id":3579147,"app_id":1233635,"name":"success_tag","kind":"text","required":false,"position":2,"created_at":"2026-04-02T16:28:41Z","updated_at":"2026-04-02T16:28:41Z","default_value":"merged_by_pro","secure":false,"scopes":null,"options":null},{"id":3579148,"app_id":1233635,"name":"strict_brand_match","kind":"checkbox","required":false,"position":3,"created_at":"2026-04-02T16:28:41Z","updated_at":"2026-04-02T16:28:41Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3579149,"app_id":1233635,"name":"ignored_tags","kind":"text","required":false,"position":4,"created_at":"2026-04-02T16:28:41Z","updated_at":"2026-04-02T16:28:41Z","default_value":"do_not_merge","secure":false,"scopes":null,"options":null},{"id":3579150,"app_id":1233635,"name":"match_field","kind":"text","required":true,"position":5,"created_at":"2026-04-02T16:28:41Z","updated_at":"2026-04-02T16:28:41Z","default_value":"email","secure":false,"scopes":null,"options":null}],"plans":[{"id":5670,"entity_id":1233635,"app_id":1233635,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1THmz22YGQp4jDX5CarNZH08","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TH33V2YGQp4jDX5","cost_id":1639,"cost_type":"CostStripe","active":true,"created_at":"2026-04-02T16:28:43.000Z","updated_at":"2026-04-02T16:28:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-02T16:28:39Z","updated_at":"2026-05-06T15:54:30Z","terms_conditions_url":null,"app_organization":{"id":7592,"name":"Mods support","email":"sales@mods.tn","website":"https://mods.tn","country_code":"TN","stripe_account_id":"acct_1TH33V2YGQp4jDX5","state":null},"locations":[3],"date_published":"2026-05-06T15:54:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-06T15:50:22Z","owner_id":269519,"author_name":"Mods","author_email":"sales@mods.tn","author_url":"https://mods.tn","short_description":"Clean up your queue by merging duplicate tickets into internal notes instantly.","long_description":"\u003ch3\u003eAbout Mods\u003c/h3\u003e\n\n\u003cp\u003eMods is dedicated to building robust utility tools and infrastructure to streamline operational workflows and support teams.\u003c/p\u003e\n\n\u003ch3\u003eWhat Ticket Merger Pro Does\u003c/h3\u003e\n\n\u003cp\u003eTicket Merger Pro eliminates the manual labor of cleaning up your queue. Built for modern, high-volume support teams, this app instantly scans for open duplicate tickets the moment you open a requester\u0026#39;s profile. With a single click, it extracts the entire conversation history, compiles it into beautifully formatted internal notes on your active ticket, and automatically closes the duplicates.\u003c/p\u003e\n\n\u003ch3\u003ePremium Features:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTrue Omnichannel Matching:\u003c/strong\u003e Configure the app to scan for matches using any profile data (like \u003ccode\u003eexternal_id\u003c/code\u003e or \u003ccode\u003eemail\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZero Data Loss:\u003c/strong\u003e Automatically extracts and retains all file attachments and syncs CCs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrict Brand Matching:\u003c/strong\u003e Only merge tickets if they belong to the exact same brand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Whitelisting:\u003c/strong\u003e Safely bypass tickets with specific tags.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Privacy Disclosure\u003c/h3\u003e\n\n\u003cp\u003eTicket Merger Pro runs entirely locally inside your Zendesk browser instance. Your customer data, PII, and tickets are never sent to, processed by, or stored on external third-party servers. For more details, please view our Privacy Policy at https://mods.tn/merger-privacy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eSetup Instructions\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to configure Ticket Merger Pro:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e \u003cstrong\u003eInstall:\u003c/strong\u003e Click \u0026#39;Install\u0026#39; to add the app to your Zendesk account.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eConfigure Settings:\u003c/strong\u003e During installation (or by going to Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps), configure your specific rules:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTarget Status:\u003c/strong\u003e Enter the status for merged tickets (e.g., \u003ccode\u003eclosed\u003c/code\u003e or \u003ccode\u003esolved\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrimary Match Identifier:\u003c/strong\u003e Choose how to match duplicates (e.g., \u003ccode\u003eemail\u003c/code\u003e or \u003ccode\u003eexternal_id\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrict Brand Matching:\u003c/strong\u003e Toggle on to restrict merges to the same brand.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIgnored Tags (Whitelist):\u003c/strong\u003e Enter tags that the app should never merge (e.g., \u003ccode\u003eurgent\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuccess Tag:\u003c/strong\u003e Optional tag to apply to the surviving ticket for reporting.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eSave:\u003c/strong\u003e Save your app configuration.\u003c/li\u003e\n\u003cli\u003e \u003cstrong\u003eUse:\u003c/strong\u003e Open any ticket. The app will instantly scan for duplicates and appear in the right-hand Apps sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About Mods\nMods is dedicated to building robust utility tools and infrastructure to streamline operational workflows and support teams.\n\n### What Ticket Merger Pro Does\nTicket Merger Pro eliminates the manual labor of cleaning up your queue. Built for modern, high-volume support teams, this app instantly scans for open duplicate tickets the moment you open a requester's profile. With a single click, it extracts the entire conversation history, compiles it into beautifully formatted internal notes on your active ticket, and automatically closes the duplicates.\n\n### Premium Features:\n* **True Omnichannel Matching:** Configure the app to scan for matches using any profile data (like `external_id` or `email`).\n* **Zero Data Loss:** Automatically extracts and retains all file attachments and syncs CCs.\n* **Strict Brand Matching:** Only merge tickets if they belong to the exact same brand.\n* **Custom Whitelisting:** Safely bypass tickets with specific tags.\n\n### Data Privacy Disclosure\nTicket Merger Pro runs entirely locally inside your Zendesk browser instance. Your customer data, PII, and tickets are never sent to, processed by, or stored on external third-party servers. For more details, please view our Privacy Policy at https://mods.tn/merger-privacy","raw_installation_instructions":"### Setup Instructions\n\nFollow these steps to configure Ticket Merger Pro:\n\n1.  **Install:** Click 'Install' to add the app to your Zendesk account.\n2.  **Configure Settings:** During installation (or by going to Admin Center \u003e Apps and integrations \u003e Zendesk Support apps), configure your specific rules:\n    * **Target Status:** Enter the status for merged tickets (e.g., `closed` or `solved`).\n    * **Primary Match Identifier:** Choose how to match duplicates (e.g., `email` or `external_id`).\n    * **Strict Brand Matching:** Toggle on to restrict merges to the same brand.\n    * **Ignored Tags (Whitelist):** Enter tags that the app should never merge (e.g., `urgent`).\n    * **Success Tag:** Optional tag to apply to the surviving ticket for reporting.\n3.  **Save:** Save your app configuration.\n4.  **Use:** Open any ticket. 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It\u0026#39;s a plug-and-play app, and it just works.\u003c/p\u003e\n\n\u003cp\u003eSummaryFalcon instantly summarizes inbound customer emails automatically as tickets come in. There is no button for agents to click inside the ticket; the analysis runs in the background and writes results back to Zendesk. Each analyzed ticket receives a concise customer intent summary for easy review and reporting, plus a confidence rating for summarization accuracy.\u003c/p\u003e\n\n\u003cp\u003eSummaryFalcon also automatically categorizes tickets using 100 of the most common support inquiry types. The category list is expandable and customizable, so teams can adapt it to their own workflows and reporting needs. Higher plan tiers include customer sentiment detection and updates.\u003c/p\u003e\n\n\u003cp\u003eSummaryFalcon includes a built-in dashboard inside Zendesk and a web dashboard for analytics, account usage, sentiment trends, and ticket data. Because SummaryFalcon writes analysis results back to Zendesk fields, teams can also use Zendesk reporting to cross-reference SummaryFalcon data with their existing ticket fields, operational metrics, and customer context.\u003c/p\u003e\n\n\u003cp\u003eAnd more. We know you will love this product because it is built by CS leaders, for CS leaders.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: SummaryFalcon receives Zendesk ticket content and related metadata, processes it on EasyFalcon infrastructure and with OpenAI to generate analysis results, writes those results back to Zendesk, and applies configured retention controls. 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Each analyzed ticket receives a concise customer intent summary for easy review and reporting, plus a confidence rating for summarization accuracy.\n\nSummaryFalcon also automatically categorizes tickets using 100 of the most common support inquiry types. The category list is expandable and customizable, so teams can adapt it to their own workflows and reporting needs. Higher plan tiers include customer sentiment detection and updates.\n\nSummaryFalcon includes a built-in dashboard inside Zendesk and a web dashboard for analytics, account usage, sentiment trends, and ticket data. Because SummaryFalcon writes analysis results back to Zendesk fields, teams can also use Zendesk reporting to cross-reference SummaryFalcon data with their existing ticket fields, operational metrics, and customer context.\n\nAnd more. 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and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-03T09:42:29Z","updated_at":"2026-08-01T07:22:06Z","terms_conditions_url":"https://assist-cx.com/terms","app_organization":{"id":6372,"name":"VALLENTES CONSULTING SRL","email":"vina.valentin@yahoo.com","website":"https://assist-cx.com/","country_code":"RO","stripe_account_id":"acct_15rrHgKkm9CwvCBX","state":null},"locations":[2],"date_published":"2026-05-05T15:39:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-01T07:22:02Z","owner_id":269519,"author_name":"VV","author_email":"office@assist-cx.com","author_url":"https://assist-cx.com/","short_description":"Real-time Zendesk dashboard for ticket analytics, workload visibility, SLA tracking, and support performance.","long_description":"\u003ch2\u003eSupport Operations Dashboard\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Operations Dashboard\u003c/strong\u003e is a modern analytics app built for Zendesk teams that need clearer visibility into ticket activity, backlog health, SLA performance, agent workload, and operational risk.\u003c/p\u003e\n\n\u003cp\u003eThe app provides an interactive dashboard directly inside Zendesk, allowing agents, managers, and support leaders to monitor key support metrics without exporting data to external tools.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003ch4\u003eReal-Time Ticket Overview\u003c/h4\u003e\n\n\u003cp\u003eView active ticket volume across key statuses including new, open, pending, on-hold, and solved tickets.\u003c/p\u003e\n\n\u003ch4\u003eOperational Risk Indicators\u003c/h4\u003e\n\n\u003cp\u003eIdentify tickets that may need attention based on aging backlog, SLA pressure, reopened tickets, high reply volume, unassigned ownership, and long resolution timelines.\u003c/p\u003e\n\n\u003ch4\u003eSupport KPIs\u003c/h4\u003e\n\n\u003cp\u003eTrack important support metrics such as CSAT, ticket volume, opened vs solved tickets, first reply time, full resolution time, SLA adherence, backlog trends, and priority distribution.\u003c/p\u003e\n\n\u003ch4\u003eBacklog and Aging Analysis\u003c/h4\u003e\n\n\u003cp\u003eUnderstand how long tickets have been waiting and group them into aging buckets to help teams prioritize work more effectively.\u003c/p\u003e\n\n\u003ch4\u003eAgent and Workload Visibility\u003c/h4\u003e\n\n\u003cp\u003eReview ticket distribution by assignee, organization, priority, and status to identify workload imbalance or operational bottlenecks.\u003c/p\u003e\n\n\u003ch4\u003eSLA and Priority Monitoring\u003c/h4\u003e\n\n\u003cp\u003eQuickly surface urgent, high-priority, or SLA-sensitive tickets so teams can respond faster and reduce breach risk.\u003c/p\u003e\n\n\u003ch4\u003eTrend Views\u003c/h4\u003e\n\n\u003cp\u003eMonitor support performance over different time ranges such as month-to-date, quarter-to-date, and year-to-date.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eData Handling and Privacy\u003c/h3\u003e\n\n\u003cp\u003eSupport Operations Dashboard uses Zendesk ticket data only for the purpose of displaying operational metrics inside the Zendesk interface.\u003c/p\u003e\n\n\u003cp\u003eThe app does not sell customer data, does not use customer data for advertising, and does not expose ticket data to unauthorized users. Access to data is controlled by the permissions of the logged-in Zendesk user.\u003c/p\u003e\n\n\u003cp\u003eThe app is designed to operate within Zendesk and does not require customers to provide external API keys. Any data displayed by the dashboard is used only to calculate and present support metrics such as ticket counts, SLA status, backlog age, priority, assignee, organization, and performance trends.\u003c/p\u003e\n\n\u003cp\u003eCustomer data is handled according to the Assist CX Privacy Policy: https://assist-cx.com/privacy\u003c/p\u003e\n\n\u003cp\u003eTerms \u0026amp; Conditions are available here: https://assist-cx.com/terms\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eWhy Use Support Operations Dashboard?\u003c/h3\u003e\n\n\u003cp\u003eSupport teams need fast visibility into what is happening across their queue. This app helps teams identify risks earlier, reduce SLA breaches, improve response and resolution times, balance workload, and give leadership a clearer operational view without leaving Zendesk.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eBuilt for Simplicity\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eWorks directly inside Zendesk\u003c/li\u003e\n\u003cli\u003eNo external API keys required\u003c/li\u003e\n\u003cli\u003eNo complex setup required\u003c/li\u003e\n\u003cli\u003eDesigned for agents, team leads, managers, and support leadership\u003c/li\u003e\n\u003cli\u003eProvides fast operational visibility without manual reporting\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Operations Dashboard helps Zendesk teams run support with better visibility, faster prioritization, and stronger operational control.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app via Zendesk Marketplace or upload the package in Zendesk Admin Center.\u003c/li\u003e\n\u003cli\u003eOpen the app from the Zendesk navigation sidebar.\u003c/li\u003e\n\u003cli\u003eConfigure optional targets if needed, such as CSAT target, SLA target, or TTR target.\u003c/li\u003e\n\u003cli\u003eThe dashboard will load available Zendesk ticket data and display operational metrics.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Support account\u003c/li\u003e\n\u003cli\u003eAgent or admin permissions to access ticket data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eNotes\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app uses Zendesk ticket data only for dashboard and reporting purposes.\u003c/li\u003e\n\u003cli\u003eNo external API keys are required.\u003c/li\u003e\n\u003cli\u003eMetrics depend on available Zendesk ticket history, SLA data, CSAT data, and agent permissions.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## Support Operations Dashboard\n\n**Support Operations Dashboard** is a modern analytics app built for Zendesk teams that need clearer visibility into ticket activity, backlog health, SLA performance, agent workload, and operational risk.\n\nThe app provides an interactive dashboard directly inside Zendesk, allowing agents, managers, and support leaders to monitor key support metrics without exporting data to external tools.\n\n---\n\n### Key Features\n\n#### Real-Time Ticket Overview\nView active ticket volume across key statuses including new, open, pending, on-hold, and solved tickets.\n\n#### Operational Risk Indicators\nIdentify tickets that may need attention based on aging backlog, SLA pressure, reopened tickets, high reply volume, unassigned ownership, and long resolution timelines.\n\n#### Support KPIs\nTrack important support metrics such as CSAT, ticket volume, opened vs solved tickets, first reply time, full resolution time, SLA adherence, backlog trends, and priority distribution.\n\n#### Backlog and Aging Analysis\nUnderstand how long tickets have been waiting and group them into aging buckets to help teams prioritize work more effectively.\n\n#### Agent and Workload Visibility\nReview ticket distribution by assignee, organization, priority, and status to identify workload imbalance or operational bottlenecks.\n\n#### SLA and Priority Monitoring\nQuickly surface urgent, high-priority, or SLA-sensitive tickets so teams can respond faster and reduce breach risk.\n\n#### Trend Views\nMonitor support performance over different time ranges such as month-to-date, quarter-to-date, and year-to-date.\n\n---\n\n### Data Handling and Privacy\n\nSupport Operations Dashboard uses Zendesk ticket data only for the purpose of displaying operational metrics inside the Zendesk interface.\n\nThe app does not sell customer data, does not use customer data for advertising, and does not expose ticket data to unauthorized users. Access to data is controlled by the permissions of the logged-in Zendesk user.\n\nThe app is designed to operate within Zendesk and does not require customers to provide external API keys. Any data displayed by the dashboard is used only to calculate and present support metrics such as ticket counts, SLA status, backlog age, priority, assignee, organization, and performance trends.\n\nCustomer data is handled according to the Assist CX Privacy Policy: https://assist-cx.com/privacy\n\nTerms \u0026 Conditions are available here: https://assist-cx.com/terms\n\n---\n\n### Why Use Support Operations Dashboard?\n\nSupport teams need fast visibility into what is happening across their queue. This app helps teams identify risks earlier, reduce SLA breaches, improve response and resolution times, balance workload, and give leadership a clearer operational view without leaving Zendesk.\n\n---\n\n### Built for Simplicity\n\n- Works directly inside Zendesk\n- No external API keys required\n- No complex setup required\n- Designed for agents, team leads, managers, and support leadership\n- Provides fast operational visibility without manual reporting\n\n---\n\n**Support Operations Dashboard helps Zendesk teams run support with better visibility, faster prioritization, and stronger operational control.**","raw_installation_instructions":"### Installation Instructions\n\n1. Install the app via Zendesk Marketplace or upload the package in Zendesk Admin Center.\n2. Open the app from the Zendesk navigation sidebar.\n3. Configure optional targets if needed, such as CSAT target, SLA target, or TTR target.\n4. The dashboard will load available Zendesk ticket data and display operational metrics.\n\n---\n\n### Requirements\n\n- Zendesk Support account\n- Agent or admin permissions to access ticket data\n\n---\n\n### Notes\n\n- The app uses Zendesk ticket data only for dashboard and reporting purposes.\n- No external API keys are required.\n- Metrics depend on available Zendesk ticket history, SLA data, CSAT data, and agent permissions.\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1233878.apps.zdusercontent.com/1233878/assets/1784409979-201272fdd9029e5ae745fe3332df4e79/logo-small.png","large_icon":"https://1233878.apps.zdusercontent.com/1233878/assets/1784409979-201272fdd9029e5ae745fe3332df4e79/logo.png","screenshots":["https://1233878.apps.zdusercontent.com/1233878/assets/1784409979-201272fdd9029e5ae745fe3332df4e79/screenshot-0.png","https://1233878.apps.zdusercontent.com/1233878/assets/1784409979-201272fdd9029e5ae745fe3332df4e79/screenshot-1.png","https://1233878.apps.zdusercontent.com/1233878/assets/1784409979-201272fdd9029e5ae745fe3332df4e79/screenshot-2.png"],"installation_count":1},{"id":1234264,"name":"Allegro Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3580885,"app_id":1234264,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-05T08:59:01Z","updated_at":"2026-04-05T08:59:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3580880,"app_id":1234264,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2026-04-05T08:59:00Z","updated_at":"2026-04-05T08:59:00Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3580881,"app_id":1234264,"name":"allegroOrderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2026-04-05T08:59:00Z","updated_at":"2026-04-05T08:59:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3580882,"app_id":1234264,"name":"allegroToken","kind":"oauth","required":false,"position":3,"created_at":"2026-04-05T08:59:01Z","updated_at":"2026-04-05T08:59:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3580883,"app_id":1234264,"name":"allegroDisplayFor","kind":"text","required":false,"position":4,"created_at":"2026-04-05T08:59:01Z","updated_at":"2026-04-05T08:59:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3580884,"app_id":1234264,"name":"allegroHost","kind":"hidden","required":false,"position":5,"created_at":"2026-04-05T08:59:01Z","updated_at":"2026-04-05T08:59:01Z","default_value":"https://api.allegro.pl/","secure":false,"scopes":null,"options":null}],"plans":[{"id":5682,"entity_id":1234264,"app_id":1234264,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TIkatKXyRslQ5NHpLxqX28O","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1650,"cost_type":"CostStripe","active":true,"created_at":"2026-04-05T08:59:03.000Z","updated_at":"2026-04-05T08:59:03.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-05T08:58:58Z","updated_at":"2026-05-19T13:58:27Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2026-05-19T13:58:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-19T13:56:06Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with Allegro","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Allegro Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany Allegro marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct Tracking Access:\u003c/strong\u003e Access comprehensive parcel tracking details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Allegro marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Allegro\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Allegro transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Click on authorize with Allegro and login grant access from your Allegro user\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Allegro Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any Allegro marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product Tracking Access:** Access comprehensive parcel tracking details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Allegro marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Allegro\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Allegro transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Click on authorize with Allegro and login grant access from your Allegro user\n\n__Step 4:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1234264.apps.zdusercontent.com/1234264/assets/1778768875-cc29461edae3f66ee3fe07d166ce0693/logo-small.png","large_icon":"https://1234264.apps.zdusercontent.com/1234264/assets/1778768875-cc29461edae3f66ee3fe07d166ce0693/logo.png","screenshots":["https://1234264.apps.zdusercontent.com/1234264/assets/1778768875-cc29461edae3f66ee3fe07d166ce0693/screenshot-0.png","https://1234264.apps.zdusercontent.com/1234264/assets/1778768875-cc29461edae3f66ee3fe07d166ce0693/screenshot-1.png","https://1234264.apps.zdusercontent.com/1234264/assets/1778768875-cc29461edae3f66ee3fe07d166ce0693/screenshot-2.png"],"installation_count":1},{"id":1235471,"name":"Birdie.ai","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-08T15:46:32Z","updated_at":"2026-05-04T18:14:32Z","terms_conditions_url":null,"app_organization":{"id":7601,"name":"Birdie.ai","email":"support@birdie.ai","website":"https://birdie.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-05-04T18:14:32Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://birdie.ai/schedule-demo"},"location_names":[],"last_update_time":"2026-04-08T15:46:32Z","owner_id":269519,"author_name":"Birdie.ai","author_email":"support@birdie.ai","author_url":"https://birdie.ai","short_description":"Turn Zendesk support tickets into product and CX intelligence — automatically.","long_description":"\u003ch3\u003eAbout this application\u003c/h3\u003e\n\n\u003cp\u003eInstead of manually reviewing conversations, Birdie automatically analyzes your support data at scale, helping you uncover patterns, trends, and root causes behind customer issues.  \u003c/p\u003e\n\n\u003cp\u003eWith Birdie, you can:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically categorize tickets and detect key topics\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUnderstand customer sentiment and identify frustration signals\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eIdentify root causes behind recurring issues\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePrioritize product and CX improvements based on real customer impact\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eShare insights across Product, Operations, and Leadership teams\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData usage and privacy\u003c/h3\u003e\n\n\u003cp\u003eTo provide its services, Birdie accesses and processes Zendesk data such as support tickets, conversations, and related metadata.  \u003c/p\u003e\n\n\u003cp\u003eThis data is used solely to:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAnalyze customer feedback and detect trends\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGenerate insights, reports, and dashboards\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eImprove customer experience and product decisions\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBirdie does not use customer data for purposes outside of delivering its core functionality.  \u003c/p\u003e\n\n\u003cp\u003eFor more information, please visit our Privacy Policy:\u003cbr\u003e\u003cbr\u003e\nhttps://birdie.ai/privacy-policy  \u003c/p\u003e\n\n\u003ch3\u003eAbout Birdie\u003c/h3\u003e\n\n\u003cp\u003eBirdie is a customer intelligence platform that helps companies turn customer feedback into valuable insights. By leveraging AI, Birdie connects with Zendesk to transform support tickets into structured, actionable insights, enabling teams to better understand user needs, identify issues, and drive meaningful improvements across product and experience.  \u003c/p\u003e\n\n\u003cp\u003eGet started today and turn your Zendesk support data into valuable insights with Birdie.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eStart using Birdie\u003c/h3\u003e\n\n\u003cp\u003eConnect Birdie to your Zendesk account to start analyzing your customer conversations.  \u003c/p\u003e\n\n\u003cp\u003eFollow our step-by-step integration guide:\u003cbr\u003e\u003cbr\u003e\nhttps://ask.birdie.ai/integrations-and-data-ingestion/how-to-integrate-with/zendesk\u003c/p\u003e\n","raw_long_description":"### About this application  \n\nInstead of manually reviewing conversations, Birdie automatically analyzes your support data at scale, helping you uncover patterns, trends, and root causes behind customer issues.  \n\nWith Birdie, you can:  \n\n* Automatically categorize tickets and detect key topics  \n* Understand customer sentiment and identify frustration signals  \n* Identify root causes behind recurring issues  \n* Prioritize product and CX improvements based on real customer impact  \n* Share insights across Product, Operations, and Leadership teams  \n\n### Data usage and privacy  \n\nTo provide its services, Birdie accesses and processes Zendesk data such as support tickets, conversations, and related metadata.  \n\nThis data is used solely to:  \n\n* Analyze customer feedback and detect trends  \n* Generate insights, reports, and dashboards  \n* Improve customer experience and product decisions  \n\nBirdie does not use customer data for purposes outside of delivering its core functionality.  \n\nFor more information, please visit our Privacy Policy:  \nhttps://birdie.ai/privacy-policy  \n\n### About Birdie  \n\nBirdie is a customer intelligence platform that helps companies turn customer feedback into valuable insights. By leveraging AI, Birdie connects with Zendesk to transform support tickets into structured, actionable insights, enabling teams to better understand user needs, identify issues, and drive meaningful improvements across product and experience.  \n\nGet started today and turn your Zendesk support data into valuable insights with Birdie.","raw_installation_instructions":"### Start using Birdie  \n\nConnect Birdie to your Zendesk account to start analyzing your customer conversations.  \n\nFollow our step-by-step integration guide:  \nhttps://ask.birdie.ai/integrations-and-data-ingestion/how-to-integrate-with/zendesk","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1235471.apps.zdusercontent.com/1235471/assets/1775663100-a33719f1e935ee90e54f550d5e865655/logo-small.png","large_icon":"https://1235471.apps.zdusercontent.com/1235471/assets/1775663100-a33719f1e935ee90e54f550d5e865655/logo.png","screenshots":["https://1235471.apps.zdusercontent.com/1235471/assets/1775663100-a33719f1e935ee90e54f550d5e865655/screenshot-0.png","https://1235471.apps.zdusercontent.com/1235471/assets/1775663100-a33719f1e935ee90e54f550d5e865655/screenshot-1.png","https://1235471.apps.zdusercontent.com/1235471/assets/1775663100-a33719f1e935ee90e54f550d5e865655/screenshot-2.png"],"installation_count":0},{"id":1235533,"name":"Twenty CRM Data Viewer","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3585081,"app_id":1235533,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-08T17:39:09Z","updated_at":"2026-04-08T17:39:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3585079,"app_id":1235533,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2026-04-08T17:39:09Z","updated_at":"2026-04-08T17:39:09Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3585080,"app_id":1235533,"name":"app_base_url","kind":"text","required":false,"position":2,"created_at":"2026-04-08T17:39:09Z","updated_at":"2026-04-08T17:39:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5685,"entity_id":1235533,"app_id":1235533,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TAVTY6NwFyxTqw0s5INF3kP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TABCA6NwFyxTqw0","cost_id":1651,"cost_type":"CostStripe","active":true,"created_at":"2026-04-08T17:39:11.000Z","updated_at":"2026-04-08T17:39:11.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-08T17:39:08Z","updated_at":"2026-05-07T16:57:25Z","terms_conditions_url":null,"app_organization":{"id":7416,"name":"alboz.","email":"support@alboz.eu","website":"https://alboz.eu","country_code":"LT","stripe_account_id":"acct_1TABCA6NwFyxTqw0","state":null},"locations":[3,4],"date_published":"2026-05-07T16:57:24Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-07T14:59:17Z","owner_id":269519,"author_name":"alboz.","author_email":"support@alboz.eu","author_url":"https://alboz.eu","short_description":"View Twenty CRM contact, company, and deal context inside Zendesk tickets.","long_description":"\u003ch3\u003eFeature requests\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eWe would love your ideas.\u003c/strong\u003e Submit feature requests at https://alboz.eu/apps/twenty-for-zendesk\u003c/p\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cp\u003eWhen a ticket loads, the app resolves the requester to a Twenty person by email, retries transient requester updates, and refreshes automatically when the Zendesk requester changes (including common requester-change events).\u003c/p\u003e\n\n\u003ch3\u003eContact details\u003c/h3\u003e\n\n\u003cp\u003eShows name (linked to Twenty), email, phone, job title, LinkedIn profile, and city when available.\u003c/p\u003e\n\n\u003ch3\u003ePrimary company\u003c/h3\u003e\n\n\u003cp\u003eWhen the person is linked to a company in Twenty, the app shows company name (linked to Twenty), domain, address, ARR, employee count, and account owner when those fields are present.\u003c/p\u003e\n\n\u003ch3\u003eOpen deals\u003c/h3\u003e\n\n\u003cp\u003eLists open opportunities for the matched person (deal name, stage, amount, close date) with links to Twenty where applicable.\u003c/p\u003e\n\n\u003ch3\u003eDeep links\u003c/h3\u003e\n\n\u003cp\u003eRecord links use your \u003cstrong\u003eTwenty app URL\u003c/strong\u003e from app settings so agents open the right workspace (for example \u003ccode\u003ehttps://your-workspace.twenty.com\u003c/code\u003e). The Twenty REST API is called against Twenty’s cloud endpoint only.\u003c/p\u003e\n\n\u003ch3\u003ePerformance\u003c/h3\u003e\n\n\u003cp\u003eLoads person, company, opportunities, and account-owner context efficiently and clears stale sidebar content immediately on requester changes.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis integration reads Zendesk ticket requester information needed to match a person (primarily email). It reads Twenty Core REST records needed to render the sidebar (for example people, companies, opportunities, and workspace members for account owner display). Your Twenty API key is stored only as a secure Zendesk app setting. API requests are made to Twenty’s hosted REST API (\u003ccode\u003ehttps://api.twenty.com/rest\u003c/code\u003e). This app does not send ticket message bodies to external servers operated by alboz. Privacy policy: https://alboz.eu/privacy/\u003c/p\u003e\n\n\u003ch3\u003eAbout alboz.\u003c/h3\u003e\n\n\u003cp\u003ealboz. is a Zendesk Advanced Partner and CX Consultancy. This app connects your Support sidebar to Twenty so agents see the right CRM context without leaving the ticket.\u003c/p\u003e\n\n\u003ch3\u003eTerms\u003c/h3\u003e\n\n\u003cp\u003ehttps://alboz.eu/terms-and-conditions/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to install Twenty CRM Data Viewer.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Twenty, create an API key under \u003cstrong\u003eSettings → APIs \u0026amp; Webhooks\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the app settings, set \u003cstrong\u003eTwenty API key\u003c/strong\u003e (\u003ccode\u003eapi_token\u003c/code\u003e) and \u003cstrong\u003eTwenty app URL\u003c/strong\u003e (\u003ccode\u003eapp_base_url\u003c/code\u003e) — your workspace front-end URL (for example \u003ccode\u003ehttps://alboz.twenty.com\u003c/code\u003e) — so deep links open in the correct Twenty workspace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket as an admin and verify Twenty data loads for the ticket requester (the requester email should match a person in Twenty).\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Feature requests\n\n**We would love your ideas.** Submit feature requests at https://alboz.eu/apps/twenty-for-zendesk\n\n### What it does\n\nWhen a ticket loads, the app resolves the requester to a Twenty person by email, retries transient requester updates, and refreshes automatically when the Zendesk requester changes (including common requester-change events).\n\n### Contact details\n\nShows name (linked to Twenty), email, phone, job title, LinkedIn profile, and city when available.\n\n### Primary company\n\nWhen the person is linked to a company in Twenty, the app shows company name (linked to Twenty), domain, address, ARR, employee count, and account owner when those fields are present.\n\n### Open deals\n\nLists open opportunities for the matched person (deal name, stage, amount, close date) with links to Twenty where applicable.\n\n### Deep links\n\nRecord links use your **Twenty app URL** from app settings so agents open the right workspace (for example `https://your-workspace.twenty.com`). The Twenty REST API is called against Twenty’s cloud endpoint only.\n\n### Performance\n\nLoads person, company, opportunities, and account-owner context efficiently and clears stale sidebar content immediately on requester changes.\n\n### Data disclosure\n\nThis integration reads Zendesk ticket requester information needed to match a person (primarily email). It reads Twenty Core REST records needed to render the sidebar (for example people, companies, opportunities, and workspace members for account owner display). Your Twenty API key is stored only as a secure Zendesk app setting. API requests are made to Twenty’s hosted REST API (`https://api.twenty.com/rest`). This app does not send ticket message bodies to external servers operated by alboz. Privacy policy: https://alboz.eu/privacy/\n\n### About alboz.\n\nalboz. is a Zendesk Advanced Partner and CX Consultancy. This app connects your Support sidebar to Twenty so agents see the right CRM context without leaving the ticket.\n\n### Terms\n\nhttps://alboz.eu/terms-and-conditions/\n","raw_installation_instructions":"Follow these steps to install Twenty CRM Data Viewer.\n\n1. Install the app in Zendesk.\n\n2. In Twenty, create an API key under **Settings → APIs \u0026 Webhooks**.\n\n3. In the app settings, set **Twenty API key** (`api_token`) and **Twenty app URL** (`app_base_url`) — your workspace front-end URL (for example `https://alboz.twenty.com`) — so deep links open in the correct Twenty workspace.\n\n4. Open any ticket as an admin and verify Twenty data loads for the ticket requester (the requester email should match a person in Twenty).\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1235533.apps.zdusercontent.com/1235533/assets/1778129680-af38d368a1c92f63feb62d312e3fb9a3/logo-small.png","large_icon":"https://1235533.apps.zdusercontent.com/1235533/assets/1778129680-af38d368a1c92f63feb62d312e3fb9a3/logo.png","screenshots":["https://1235533.apps.zdusercontent.com/1235533/assets/1778129680-af38d368a1c92f63feb62d312e3fb9a3/screenshot-0.png","https://1235533.apps.zdusercontent.com/1235533/assets/1778129680-af38d368a1c92f63feb62d312e3fb9a3/screenshot-1.png","https://1235533.apps.zdusercontent.com/1235533/assets/1778129680-af38d368a1c92f63feb62d312e3fb9a3/screenshot-2.png"],"installation_count":0},{"id":1236097,"name":"Monchart","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3588672,"app_id":1236097,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-09T18:57:43Z","updated_at":"2026-04-09T18:57:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5689,"entity_id":1236097,"app_id":1236097,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-09T18:57:44.000Z","updated_at":"2026-04-09T18:57:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-09T18:57:43Z","updated_at":"2026-07-13T23:30:36Z","terms_conditions_url":null,"app_organization":{"id":7606,"name":"Monchart","email":"support@monchart.com","website":"https://monchart.com","country_code":"IE","stripe_account_id":null,"state":null},"locations":[1],"date_published":"2026-05-26T18:41:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://monchart.com/pricing"},"location_names":["top_bar"],"last_update_time":"2026-07-13T23:30:34Z","owner_id":269519,"author_name":"Monchart","author_email":"support@monchart.com","author_url":"https://monchart.com","short_description":"Visualize ticket volume, CSAT, agent performance, and more as charts.","long_description":"\u003cp\u003eMonchart turns your Zendesk ticket data into clean, embeddable charts in seconds — right from your Support top bar.\u003c/p\u003e\n\n\u003cp\u003eMetrics available:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTicket Volume (7d / 30d / 90d)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eResolution Time (average hours to close)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets by Status (new, open, pending, on-hold, solved, closed)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAgent Performance (top 10 agents by ticket volume; anonymized by default, real names optional)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets by Channel (email, web, voice, chat, API, messaging, and more)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer Satisfaction / CSAT (satisfied vs. dissatisfied vs. awaiting reply)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets by Priority (urgent, high, normal, low)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets by Group/Team (volume per support group)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCustom Field Distribution (visualize any dropdown, checkbox, or multi-select field your account defines)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTickets by Form (volume per ticket form / request type)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCustom fields: Monchart reads your account\u0026#39;s active custom ticket fields via the Ticket Fields API and lets you pick any dropdown, checkbox, or multi-select field to visualize. Custom field values are not stored — data is aggregated in-browser and only the aggregated counts are saved.\u003c/p\u003e\n\n\u003cp\u003eAgent names: By default agents are shown as Agent 1, Agent 2, etc. Admins can enable real names via the \u0026#39;Show agent names\u0026#39; toggle — names are fetched live from Zendesk and are never stored.\u003c/p\u003e\n\n\u003cp\u003eHow it works:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen Monchart from your Zendesk Support top bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoose a metric and time range.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA chart is created and accessible at a unique shareable link on monchart.com.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEmbed it in Confluence, Notion, or any web page via iframe.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eData accessed: Monchart reads ticket data from your Zendesk account (ticket counts, statuses, resolution timestamps, assignee IDs, group IDs, priority, channel, satisfaction ratings, custom field values, and ticket form IDs). Custom field values, assignee IDs, and group/form names are used only for in-browser aggregation and are never stored. No ticket content, customer PII, or private fields are stored.\u003c/p\u003e\n\n\u003cp\u003eSecurity: OAuth 2.0 access tokens are encrypted at rest using AES-256-GCM. All API communication is over HTTPS.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen Monchart in your Zendesk Support top bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Publish on any chart to connect your Monchart account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eYou will be redirected to authorize Monchart — log in or sign up free at monchart.com.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce connected, your chart will be published to a shareable link.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Monchart turns your Zendesk ticket data into clean, embeddable charts in seconds — right from your Support top bar.\n\nMetrics available:\n\n- Ticket Volume (7d / 30d / 90d)\n\n- Resolution Time (average hours to close)\n\n- Tickets by Status (new, open, pending, on-hold, solved, closed)\n\n- Agent Performance (top 10 agents by ticket volume; anonymized by default, real names optional)\n\n- Tickets by Channel (email, web, voice, chat, API, messaging, and more)\n\n- Customer Satisfaction / CSAT (satisfied vs. dissatisfied vs. awaiting reply)\n\n- Tickets by Priority (urgent, high, normal, low)\n\n- Tickets by Group/Team (volume per support group)\n\n- Custom Field Distribution (visualize any dropdown, checkbox, or multi-select field your account defines)\n\n- Tickets by Form (volume per ticket form / request type)\n\nCustom fields: Monchart reads your account's active custom ticket fields via the Ticket Fields API and lets you pick any dropdown, checkbox, or multi-select field to visualize. Custom field values are not stored — data is aggregated in-browser and only the aggregated counts are saved.\n\nAgent names: By default agents are shown as Agent 1, Agent 2, etc. Admins can enable real names via the 'Show agent names' toggle — names are fetched live from Zendesk and are never stored.\n\nHow it works:\n\n1. Open Monchart from your Zendesk Support top bar.\n\n2. Choose a metric and time range.\n\n3. A chart is created and accessible at a unique shareable link on monchart.com.\n\n4. Embed it in Confluence, Notion, or any web page via iframe.\n\nData accessed: Monchart reads ticket data from your Zendesk account (ticket counts, statuses, resolution timestamps, assignee IDs, group IDs, priority, channel, satisfaction ratings, custom field values, and ticket form IDs). Custom field values, assignee IDs, and group/form names are used only for in-browser aggregation and are never stored. No ticket content, customer PII, or private fields are stored.\n\nSecurity: OAuth 2.0 access tokens are encrypted at rest using AES-256-GCM. All API communication is over HTTPS.","raw_installation_instructions":"1. Click Install.\n\n2. Open Monchart in your Zendesk Support top bar.\n\n3. Click Publish on any chart to connect your Monchart account.\n\n4. You will be redirected to authorize Monchart — log in or sign up free at monchart.com.\n\n5. Once connected, your chart will be published to a shareable link.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236097.apps.zdusercontent.com/1236097/assets/1782599257-fece193b54d8485c730f19ab9810eab6/logo-small.png","large_icon":"https://1236097.apps.zdusercontent.com/1236097/assets/1782599257-fece193b54d8485c730f19ab9810eab6/logo.png","screenshots":["https://1236097.apps.zdusercontent.com/1236097/assets/1782599257-fece193b54d8485c730f19ab9810eab6/screenshot-0.png","https://1236097.apps.zdusercontent.com/1236097/assets/1782599257-fece193b54d8485c730f19ab9810eab6/screenshot-1.png","https://1236097.apps.zdusercontent.com/1236097/assets/1782599257-fece193b54d8485c730f19ab9810eab6/screenshot-2.png"],"installation_count":1},{"id":1236100,"name":"OneClick","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3588679,"app_id":1236100,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-09T19:07:38Z","updated_at":"2026-04-09T19:07:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3588677,"app_id":1236100,"name":"allowed_navbar_user_ids","kind":"multiline","required":false,"position":1,"created_at":"2026-04-09T19:07:38Z","updated_at":"2026-04-09T19:07:38Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3588678,"app_id":1236100,"name":"ticket_action_buttons_json","kind":"multiline","required":false,"position":2,"created_at":"2026-04-09T19:07:38Z","updated_at":"2026-04-09T19:07:38Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5690,"entity_id":1236100,"app_id":1236100,"amount":399,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TKNql011tt4hH5kMqSiHso3","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1R5XAV011tt4hH5k","cost_id":1652,"cost_type":"CostStripe","active":true,"created_at":"2026-04-09T19:07:40.000Z","updated_at":"2026-04-09T19:07:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-09T19:07:37Z","updated_at":"2026-07-14T22:49:17Z","terms_conditions_url":null,"app_organization":{"id":6885,"name":"ZENCLAB","email":"contact@zenclab.com","website":"http://zenclab.com/","country_code":"RO","stripe_account_id":"acct_1R5XAV011tt4hH5k","state":null},"locations":[3,2],"date_published":"2026-07-14T22:49:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-07-14T22:46:54Z","owner_id":269519,"author_name":"Zenclab","author_email":"contact@zenclab.com","author_url":"https://www.zenclab.com","short_description":"Set it once. Click forever. Smart ticket actions to save time.","long_description":"\u003ch3\u003eStop repeating the same ticket updates\u003c/h3\u003e\n\n\u003cp\u003eOneClick turns your most common ticket actions into sidebar buttons. Agents update status, assignment, tags, and custom fields in one click—instead of opening multiple fields on every ticket.\u003c/p\u003e\n\n\u003ch3\u003eWhat you get\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click actions\u003c/strong\u003e — Save a preset once; apply it to any ticket with a single click\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFlexible setup\u003c/strong\u003e — Build buttons in the nav bar app, or share one list account-wide for every agent\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRequester context\u003c/strong\u003e — See the requester\u0026#39;s related tickets in the sidebar when available\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdmin control\u003c/strong\u003e — Choose who can manage buttons and optionally deploy a shared list via app settings\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate action buttons in the \u003cstrong\u003eOneClick\u003c/strong\u003e nav bar app (label, status, group, assignee, and optional custom fields).\u003c/li\u003e\n\u003cli\u003eOpen a ticket and click a button in the \u003cstrong\u003eOneClick\u003c/strong\u003e sidebar—the ticket updates right away.\u003c/li\u003e\n\u003cli\u003eOptional: administrators save a shared button list under \u003cstrong\u003eAdmin → Apps → OneClick → Settings\u003c/strong\u003e so all agents see the same buttons.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom fields:\u003c/strong\u003e Fully supported. When adding a button, click \u003cstrong\u003eAdd field\u003c/strong\u003e to search ticket fields by name, or enter the numeric field ID from \u003cstrong\u003eAdmin → Tickets → Fields\u003c/strong\u003e. For dropdown or multi-select fields, use the field\u0026#39;s tag value—not the display label.\u003c/p\u003e\n\n\u003cp\u003eThe app ships with \u003cstrong\u003eno pre-loaded buttons\u003c/strong\u003e. You define the actions that fit your workflow.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy \u0026amp; data\u003c/h3\u003e\n\n\u003cp\u003eOneClick reads ticket data needed to run your actions (status, tags, assignee, group, custom fields) and the requester\u0026#39;s ticket history for the sidebar list. Updates use the Zendesk API with the signed-in agent\u0026#39;s session. Button lists are stored in Zendesk app settings (when configured) and/or the agent\u0026#39;s browser. Core features do not require a separate ZENCLAB server.\u003c/p\u003e\n\n\u003cp\u003eOptional links in the nav bar app may open Stripe (billing) or zenclab.com in a new tab only when you choose them.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuestions?\u003c/strong\u003e \u003ca href=\"mailto:contact@zenclab.com\"\u003econtact@zenclab.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eQuick start\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e—no required setup.\u003c/li\u003e\n\u003cli\u003eIn Zendesk Support, open \u003cstrong\u003eOneClick\u003c/strong\u003e from the top \u003cstrong\u003enav bar\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAdd Button\u003c/strong\u003e, enter a label, choose a ticket status, and optionally set group, assignee, and custom fields.\u003c/li\u003e\n\u003cli\u003eOpen any ticket and click a button in the \u003cstrong\u003eOneClick\u003c/strong\u003e sidebar to apply it.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe app starts with \u003cstrong\u003eno pre-loaded buttons\u003c/strong\u003e. Create the actions your team needs.\u003c/p\u003e\n\n\u003ch3\u003eCustom fields (optional)\u003c/h3\u003e\n\n\u003cp\u003eWhen editing a button, click \u003cstrong\u003eAdd field\u003c/strong\u003e to search ticket fields by name, or paste a numeric field ID from \u003cstrong\u003eAdmin → Tickets → Fields\u003c/strong\u003e. For dropdown or multi-select fields, use the field\u0026#39;s tag value—not the display label.\u003c/p\u003e\n\n\u003ch3\u003eOptional settings (admins)\u003c/h3\u003e\n\n\u003cp\u003eUnder \u003cstrong\u003eAdmin → Apps → OneClick → Settings\u003c/strong\u003e, you can optionally:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAccount-wide ticket action buttons (JSON)\u003c/strong\u003e — Share the same button list with every agent. Leave empty so each agent or browser keeps its own list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgents allowed to use the navbar button manager\u003c/strong\u003e — Limit who can open the nav bar editor. Leave empty to restrict the manager to administrators only.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYou can also manage both options in the nav bar app under \u003cstrong\u003eSettings\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e \u003ca href=\"mailto:contact@zenclab.com\"\u003econtact@zenclab.com\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"### Stop repeating the same ticket updates\n\nOneClick turns your most common ticket actions into sidebar buttons. Agents update status, assignment, tags, and custom fields in one click—instead of opening multiple fields on every ticket.\n\n### What you get\n\n- **One-click actions** — Save a preset once; apply it to any ticket with a single click\n- **Flexible setup** — Build buttons in the nav bar app, or share one list account-wide for every agent\n- **Requester context** — See the requester's related tickets in the sidebar when available\n- **Admin control** — Choose who can manage buttons and optionally deploy a shared list via app settings\n\n### How it works\n\n1. Create action buttons in the **OneClick** nav bar app (label, status, group, assignee, and optional custom fields).\n2. Open a ticket and click a button in the **OneClick** sidebar—the ticket updates right away.\n3. Optional: administrators save a shared button list under **Admin → Apps → OneClick → Settings** so all agents see the same buttons.\n\n**Custom fields:** Fully supported. When adding a button, click **Add field** to search ticket fields by name, or enter the numeric field ID from **Admin → Tickets → Fields**. For dropdown or multi-select fields, use the field's tag value—not the display label.\n\nThe app ships with **no pre-loaded buttons**. You define the actions that fit your workflow.\n\n### Privacy \u0026 data\n\nOneClick reads ticket data needed to run your actions (status, tags, assignee, group, custom fields) and the requester's ticket history for the sidebar list. Updates use the Zendesk API with the signed-in agent's session. Button lists are stored in Zendesk app settings (when configured) and/or the agent's browser. Core features do not require a separate ZENCLAB server.\n\nOptional links in the nav bar app may open Stripe (billing) or zenclab.com in a new tab only when you choose them.\n\n**Questions?** [contact@zenclab.com](mailto:contact@zenclab.com)","raw_installation_instructions":"### Quick start\n\n1. Click **Install**—no required setup.\n2. In Zendesk Support, open **OneClick** from the top **nav bar**.\n3. Click **Add Button**, enter a label, choose a ticket status, and optionally set group, assignee, and custom fields.\n4. Open any ticket and click a button in the **OneClick** sidebar to apply it.\n\nThe app starts with **no pre-loaded buttons**. Create the actions your team needs.\n\n### Custom fields (optional)\n\nWhen editing a button, click **Add field** to search ticket fields by name, or paste a numeric field ID from **Admin → Tickets → Fields**. For dropdown or multi-select fields, use the field's tag value—not the display label.\n\n### Optional settings (admins)\n\nUnder **Admin → Apps → OneClick → Settings**, you can optionally:\n\n- **Account-wide ticket action buttons (JSON)** — Share the same button list with every agent. Leave empty so each agent or browser keeps its own list.\n- **Agents allowed to use the navbar button manager** — Limit who can open the nav bar editor. Leave empty to restrict the manager to administrators only.\n\nYou can also manage both options in the nav bar app under **Settings**.\n\n**Need help?** [contact@zenclab.com](mailto:contact@zenclab.com)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236100.apps.zdusercontent.com/1236100/assets/1783094979-0398c572d45c68b191961a42c62ebcf1/logo-small.png","large_icon":"https://1236100.apps.zdusercontent.com/1236100/assets/1783094979-0398c572d45c68b191961a42c62ebcf1/logo.png","screenshots":["https://1236100.apps.zdusercontent.com/1236100/assets/1783094979-0398c572d45c68b191961a42c62ebcf1/screenshot-0.png","https://1236100.apps.zdusercontent.com/1236100/assets/1783094979-0398c572d45c68b191961a42c62ebcf1/screenshot-1.png","https://1236100.apps.zdusercontent.com/1236100/assets/1783094979-0398c572d45c68b191961a42c62ebcf1/screenshot-2.png"],"installation_count":0},{"id":1236146,"name":"Pumble","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-09T21:19:30Z","updated_at":"2026-06-03T21:06:56Z","terms_conditions_url":null,"app_organization":{"id":7598,"name":"CAKE.com","email":"support@pumble.com","website":"cake.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-06-03T21:06:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2026-06-03T20:54:40Z","owner_id":269519,"author_name":"CAKE.com","author_email":"support@cake.com","author_url":"https://cake.com/","short_description":"Interact with Zendesk Support tickets in Pumble","long_description":"\u003ch3\u003eConnect your support workflows with team communication\u003c/h3\u003e\n\n\u003cp\u003ePumble is a powerful team chat and collaboration platform that helps your team members stay connected, share information instantly, and resolve tickets faster. By bringing your team\u0026#39;s communication into one centralized hub, you can eliminate silos and boost productivity.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstant Collaboration:\u003c/strong\u003e Create channels for specific tiers, topics, or departments to discuss complex tickets.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeamless Organization:\u003c/strong\u003e Use threads, direct messages, and public/private channels to keep conversations structured.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRich Media Sharing:\u003c/strong\u003e Share files, screenshots, and code snippets directly with teammates for faster troubleshooting.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWe make it easy to streamline your workflows, connect your remote or hybrid teams, and ensure your team has the immediate internal backing they need to deliver exceptional value. \u003c/p\u003e\n\n\u003cp\u003ehttps://cake.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to set up the Pumble integration\u003c/h3\u003e\n\n\u003cp\u003eFollow these steps to connect Zendesk with your Pumble workspace: \u003cbr\u003e\n1. \u003cstrong\u003eGet your Pumble account:\u003c/strong\u003e Log into your Pumble account, navigate to your Workspace Settings, and go to the Apps configuration section. \u003cbr\u003e\n2. \u003cstrong\u003eInstall the App:\u003c/strong\u003e Click the \u003cstrong\u003eInstall\u003c/strong\u003e button in Zendesk app. \u003cbr\u003e\n3. \u003cstrong\u003eConfigure Settings:\u003c/strong\u003e After installation, you will be messaged by Zendesk app in Pumble, then select the Zendesk account/subdomain you want to link. \u003cbr\u003e\n4. \u003cstrong\u003eComplete Installation:\u003c/strong\u003e Click \u003cstrong\u003eConnect\u003c/strong\u003e and log in via Zendesk to finalize the setup.\u003c/p\u003e\n","raw_long_description":"### Connect your support workflows with team communication \n\nPumble is a powerful team chat and collaboration platform that helps your team members stay connected, share information instantly, and resolve tickets faster. By bringing your team's communication into one centralized hub, you can eliminate silos and boost productivity.  \n\n* **Instant Collaboration:** Create channels for specific tiers, topics, or departments to discuss complex tickets.  \n* **Seamless Organization:** Use threads, direct messages, and public/private channels to keep conversations structured.  \n* **Rich Media Sharing:** Share files, screenshots, and code snippets directly with teammates for faster troubleshooting.  \n\nWe make it easy to streamline your workflows, connect your remote or hybrid teams, and ensure your team has the immediate internal backing they need to deliver exceptional value. \n\nhttps://cake.com/privacy","raw_installation_instructions":"### How to set up the Pumble integration \n\nFollow these steps to connect Zendesk with your Pumble workspace: \n1. **Get your Pumble account:** Log into your Pumble account, navigate to your Workspace Settings, and go to the Apps configuration section. \n2. **Install the App:** Click the **Install** button in Zendesk app. \n3. **Configure Settings:** After installation, you will be messaged by Zendesk app in Pumble, then select the Zendesk account/subdomain you want to link. \n4. **Complete Installation:** Click **Connect** and log in via Zendesk to finalize the setup.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1236146.apps.zdusercontent.com/1236146/assets/1780467127-87dd247c0203f599445d676a5992bc53/logo-small.png","large_icon":"https://1236146.apps.zdusercontent.com/1236146/assets/1780467127-87dd247c0203f599445d676a5992bc53/logo.png","screenshots":["https://1236146.apps.zdusercontent.com/1236146/assets/1780467127-87dd247c0203f599445d676a5992bc53/screenshot-0.png","https://1236146.apps.zdusercontent.com/1236146/assets/1780467127-87dd247c0203f599445d676a5992bc53/screenshot-1.png","https://1236146.apps.zdusercontent.com/1236146/assets/1780467127-87dd247c0203f599445d676a5992bc53/screenshot-2.png"],"installation_count":0},{"id":1236193,"name":"Linear by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3590070,"app_id":1236193,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-10T00:27:09Z","updated_at":"2026-04-10T00:27:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5694,"entity_id":1236193,"app_id":1236193,"amount":9900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1653,"cost_type":"CostStripe","active":true,"created_at":"2026-04-10T00:27:11.000Z","updated_at":"2026-04-10T00:27:11.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5821,"entity_id":1236193,"app_id":1236193,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1687,"cost_type":"CostStripe","active":true,"created_at":"2026-06-02T19:01:26.000Z","updated_at":"2026-06-02T19:01:26.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-10T00:27:08Z","updated_at":"2026-06-02T19:01:27Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-05-11T15:52:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-06-02T19:01:24Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Linear issues from Zendesk, sync comments both ways, and keep support and engineering aligned. No Linear account needed for agents. Free trial included.","long_description":"\u003ch3\u003eLinear by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eYour engineering team moves fast in Linear. Your support team handles customers in Zendesk. Without a direct connection, updates get lost and the same bugs get reported twice.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen links both tools so every ticket escalation is immediate, every status update is visible, and neither team needs to leave the tool they work in.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003cbr\u003e\n* Create a new Linear issue in one click, with team, project, cycle, priority, labels, and assignee set from Zendesk\u003cbr\u003e\n* Link an existing Linear issue to the ticket\u003cbr\u003e\n* See all Linear updates and comments appear automatically in the ticket timeline\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Linear, your engineering team can:\u003c/strong\u003e\u003cbr\u003e\n* Reference a Zendesk ticket number in any Linear issue comment. It links to the ticket automatically\u003cbr\u003e\n* Leave Linear comments that flow into Zendesk as public or private notes\u003c/p\u003e\n\n\u003cp\u003eNo Linear account needed for support agents. No Zendesk access needed for your engineering team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Linear issues from Zendesk\u003c/strong\u003e: Team, project, cycle, priority, labels, and assignee set at creation time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Linear comments appear in Zendesk; ticket comments post to Linear\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCycle and project support\u003c/strong\u003e: Assign issues to active sprints and projects directly from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple issues per ticket\u003c/strong\u003e: Link as many Linear issues as needed to one ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when issues are completed\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify Linear issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Linear.\u003c/p\u003e\n\n\u003ch2\u003eSecurity\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen does not store your Zendesk or Linear data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Linear by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Linear by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk\u003c/li\u003e\n\u003cli\u003eAuthorize Linear\u003c/li\u003e\n\u003cli\u003eConfigure your organization settings\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### Linear by Git-Zen\n\nYour engineering team moves fast in Linear. Your support team handles customers in Zendesk. Without a direct connection, updates get lost and the same bugs get reported twice.\n\nGit-Zen links both tools so every ticket escalation is immediate, every status update is visible, and neither team needs to leave the tool they work in.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n* Create a new Linear issue in one click, with team, project, cycle, priority, labels, and assignee set from Zendesk\n* Link an existing Linear issue to the ticket\n* See all Linear updates and comments appear automatically in the ticket timeline\n\n**From Linear, your engineering team can:**\n* Reference a Zendesk ticket number in any Linear issue comment. It links to the ticket automatically\n* Leave Linear comments that flow into Zendesk as public or private notes\n\nNo Linear account needed for support agents. No Zendesk access needed for your engineering team.\n\n## Key Features\n\n* **Create Linear issues from Zendesk**: Team, project, cycle, priority, labels, and assignee set at creation time\n* **Two-way comment sync**: Linear comments appear in Zendesk; ticket comments post to Linear\n* **Cycle and project support**: Assign issues to active sprints and projects directly from Zendesk\n* **Multiple issues per ticket**: Link as many Linear issues as needed to one ticket\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when issues are completed\n* **Role-based permissions**: Control which agents can create or modify Linear issues\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Linear.\n\n## Security\n\nGit-Zen does not store your Zendesk or Linear data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.\n\n![Linear by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Linear by Git-Zen\n\n## 1. Install the App\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n3. Authorize Zendesk\n4. Authorize Linear\n5. Configure your organization settings\n\n---\n\nYou're all set!\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236193.apps.zdusercontent.com/1236193/assets/1779985461-d1533ea2008dffd439ee06bb2fb3026d/logo-small.png","large_icon":"https://1236193.apps.zdusercontent.com/1236193/assets/1779985461-d1533ea2008dffd439ee06bb2fb3026d/logo.png","screenshots":["https://1236193.apps.zdusercontent.com/1236193/assets/1779985461-d1533ea2008dffd439ee06bb2fb3026d/screenshot-0.png","https://1236193.apps.zdusercontent.com/1236193/assets/1779985461-d1533ea2008dffd439ee06bb2fb3026d/screenshot-1.png","https://1236193.apps.zdusercontent.com/1236193/assets/1779985461-d1533ea2008dffd439ee06bb2fb3026d/screenshot-2.png"],"installation_count":3},{"id":1236207,"name":"NexuDesk AI","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":3590092,"app_id":1236207,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-10T01:56:30Z","updated_at":"2026-04-10T01:56:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3590090,"app_id":1236207,"name":"api_endpoint","kind":"url","required":true,"position":1,"created_at":"2026-04-10T01:56:30Z","updated_at":"2026-04-10T01:56:30Z","default_value":"https://zdp-api.nexudesk.com","secure":false,"scopes":null,"options":null},{"id":3590091,"app_id":1236207,"name":"installation_id","kind":"text","required":true,"position":2,"created_at":"2026-04-10T01:56:30Z","updated_at":"2026-04-10T01:56:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5695,"entity_id":1236207,"app_id":1236207,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-10T01:56:31.000Z","updated_at":"2026-04-10T01:56:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-10T01:56:29Z","updated_at":"2026-05-13T14:51:18Z","terms_conditions_url":null,"app_organization":{"id":7603,"name":"NexuDesk","email":"support@nexudesk.com","website":"https://nexudesk.com","country_code":"HK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-05-13T14:51:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://nexudesk.com/ai-summary/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-05-12T15:18:10Z","owner_id":269519,"author_name":"NexuDesk Team","author_email":"support@nexudesk.com","author_url":"https://nexudesk.com","short_description":"Global AI Agent Copilot for Zendesk","long_description":"\u003cp\u003eNexuDesk builds workflow tools that help customer support teams improve response quality, reduce repetitive work, and keep operational data organized inside Zendesk. NexuDesk AI is an agent copilot for Zendesk Support that analyzes the current ticket, summarizes the customer\u0026#39;s goal and blockers, identifies risk signals, suggests issue classifications, extracts product problems, and drafts policy-aware replies that agents can review before sending. The integration is designed for support teams that need faster triage, consistent internal notes, and better response drafts without leaving the Zendesk ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: NexuDesk AI processes ticket content only to generate ticket analysis, reply drafts, tags, and related support insights requested by the agent. Ticket content is handled in memory for the analysis request and is not stored as raw ticket text on NexuDesk servers. The app does not store agent names, agent email addresses, customer names, customer email addresses, phone numbers, addresses, or full ticket conversation text. Stored server-side records are limited to non-sensitive operational identifiers and audit metadata such as account ID, Zendesk subdomain, ticket ID, agent ID, model name, latency, and usage status. Analysis results may be cached in the agent\u0026#39;s browser local storage for faster access on the same Zendesk account, ticket, and agent context. All communication with NexuDesk services uses HTTPS. Access to history is isolated by account ID, Zendesk subdomain, ticket ID, and agent ID so agents only see their own cached history for a ticket. For more information, please review the NexuDesk AI Privacy Policy at https://nexudesk.com/ai-summary/privacy/.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to Apps and integrations, then open Zendesk Support apps.\u003c/li\u003e\n\u003cli\u003eSelect NexuDesk AI from the Zendesk Marketplace and start the installation.\u003c/li\u003e\n\u003cli\u003eIn the app settings, enter the API Endpoint. For the hosted NexuDesk service, use https://zdp-api.nexudesk.com.\u003c/li\u003e\n\u003cli\u003eEnter the Installation ID provided by NexuDesk. If you do not already have one, contact support@nexudesk.com before completing installation.\u003c/li\u003e\n\u003cli\u003eConfirm that the app is enabled for the agents or groups that should use it, then save the installation.\u003c/li\u003e\n\u003cli\u003eOpen any Zendesk Support ticket and check the ticket sidebar. NexuDesk AI should load in the sidebar and show the analysis, reply, settings, and account status views.\u003c/li\u003e\n\u003cli\u003eIf the sidebar does not load, verify that the API Endpoint uses HTTPS, the Installation ID is correct, and the agent has permission to access installed Support apps.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"NexuDesk builds workflow tools that help customer support teams improve response quality, reduce repetitive work, and keep operational data organized inside Zendesk. NexuDesk AI is an agent copilot for Zendesk Support that analyzes the current ticket, summarizes the customer's goal and blockers, identifies risk signals, suggests issue classifications, extracts product problems, and drafts policy-aware replies that agents can review before sending. The integration is designed for support teams that need faster triage, consistent internal notes, and better response drafts without leaving the Zendesk ticket sidebar.\n\nData disclosure: NexuDesk AI processes ticket content only to generate ticket analysis, reply drafts, tags, and related support insights requested by the agent. Ticket content is handled in memory for the analysis request and is not stored as raw ticket text on NexuDesk servers. The app does not store agent names, agent email addresses, customer names, customer email addresses, phone numbers, addresses, or full ticket conversation text. Stored server-side records are limited to non-sensitive operational identifiers and audit metadata such as account ID, Zendesk subdomain, ticket ID, agent ID, model name, latency, and usage status. Analysis results may be cached in the agent's browser local storage for faster access on the same Zendesk account, ticket, and agent context. All communication with NexuDesk services uses HTTPS. Access to history is isolated by account ID, Zendesk subdomain, ticket ID, and agent ID so agents only see their own cached history for a ticket. For more information, please review the NexuDesk AI Privacy Policy at https://nexudesk.com/ai-summary/privacy/.","raw_installation_instructions":"1. In Zendesk Admin Center, go to Apps and integrations, then open Zendesk Support apps.\n2. Select NexuDesk AI from the Zendesk Marketplace and start the installation.\n3. In the app settings, enter the API Endpoint. For the hosted NexuDesk service, use https://zdp-api.nexudesk.com.\n4. Enter the Installation ID provided by NexuDesk. If you do not already have one, contact support@nexudesk.com before completing installation.\n5. Confirm that the app is enabled for the agents or groups that should use it, then save the installation.\n6. Open any Zendesk Support ticket and check the ticket sidebar. NexuDesk AI should load in the sidebar and show the analysis, reply, settings, and account status views.\n7. If the sidebar does not load, verify that the API Endpoint uses HTTPS, the Installation ID is correct, and the agent has permission to access installed Support apps.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236207.apps.zdusercontent.com/1236207/assets/1778548882-a67f1a4872ffa98ee47e423ee0979681/logo-small.png","large_icon":"https://1236207.apps.zdusercontent.com/1236207/assets/1778548882-a67f1a4872ffa98ee47e423ee0979681/logo.png","screenshots":["https://1236207.apps.zdusercontent.com/1236207/assets/1778548882-a67f1a4872ffa98ee47e423ee0979681/screenshot-0.png","https://1236207.apps.zdusercontent.com/1236207/assets/1778548882-a67f1a4872ffa98ee47e423ee0979681/screenshot-1.png","https://1236207.apps.zdusercontent.com/1236207/assets/1778548882-a67f1a4872ffa98ee47e423ee0979681/screenshot-2.png"],"installation_count":4},{"id":1236340,"name":"Configly","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3590460,"app_id":1236340,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-10T10:15:36Z","updated_at":"2026-04-10T10:15:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5697,"entity_id":1236340,"app_id":1236340,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-10T10:15:37.000Z","updated_at":"2026-04-10T10:15:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-10T10:15:35Z","updated_at":"2026-05-08T16:29:41Z","terms_conditions_url":null,"app_organization":{"id":7475,"name":"Configly","email":"support@configly.app","website":"https://configly.app","country_code":"GB","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-05-08T16:29:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://configly.app/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-05-08T16:27:29Z","owner_id":269519,"author_name":"Configly","author_email":"help@configly.app","author_url":"https://configly.app","short_description":"Instantly see broken references and config issues in your Zendesk. Free forever.","long_description":"\u003cp\u003eConfigly scans your instance and shows you what\u0026#39;s wrong: triggers pointing at deleted groups, automations that haven\u0026#39;t fired in months, macros nobody uses, SLA policies with logic gaps. Connect via OAuth, see your findings in under a minute. No trial.\u003c/p\u003e\n\n\u003cp\u003eThis free app is a taste of what Configly does. The full platform adds the things you actually need to run a clean instance:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eVersioned snapshots of your config so you can see what changed and when\u003c/li\u003e\n\u003cli\u003eVisual diffs between any two points in time\u003c/li\u003e\n\u003cli\u003eDependency mapping so you know what depends on what before you change anything\u003c/li\u003e\n\u003cli\u003eWhat-If simulation to test changes safely without touching live\u003c/li\u003e\n\u003cli\u003eGitHub sync for proper config-as-code workflows\u003c/li\u003e\n\u003cli\u003eThe ability to safely push approved changes across instances\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIt\u0026#39;s the sandbox you wish Zendesk gave you, without needing Enterprise.\u003c/p\u003e\n\n\u003cp\u003eTo provide its services, Configly stores configuration metadata, snapshots, dependency mappings, and health-check results from your Zendesk instance. Full details at https://configly.app/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick the Configly icon in your nav bar. Connect your instance via OAuth. Configly automatically scans your configuration and displays findings.\u003c/p\u003e\n","raw_long_description":"Configly scans your instance and shows you what's wrong: triggers pointing at deleted groups, automations that haven't fired in months, macros nobody uses, SLA policies with logic gaps. Connect via OAuth, see your findings in under a minute. No trial.\n\nThis free app is a taste of what Configly does. The full platform adds the things you actually need to run a clean instance:\n\n* Versioned snapshots of your config so you can see what changed and when\n* Visual diffs between any two points in time\n* Dependency mapping so you know what depends on what before you change anything\n* What-If simulation to test changes safely without touching live\n* GitHub sync for proper config-as-code workflows\n* The ability to safely push approved changes across instances\n\nIt's the sandbox you wish Zendesk gave you, without needing Enterprise.\n\nTo provide its services, Configly stores configuration metadata, snapshots, dependency mappings, and health-check results from your Zendesk instance. Full details at https://configly.app/privacy-policy.","raw_installation_instructions":"Click the Configly icon in your nav bar. Connect your instance via OAuth. Configly automatically scans your configuration and displays findings.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236340.apps.zdusercontent.com/1236340/assets/1778177752-af51fd327184a6bdc11ccb1e439df130/logo-small.png","large_icon":"https://1236340.apps.zdusercontent.com/1236340/assets/1778177752-af51fd327184a6bdc11ccb1e439df130/logo.png","screenshots":["https://1236340.apps.zdusercontent.com/1236340/assets/1778177752-af51fd327184a6bdc11ccb1e439df130/screenshot-0.png","https://1236340.apps.zdusercontent.com/1236340/assets/1778177752-af51fd327184a6bdc11ccb1e439df130/screenshot-1.png","https://1236340.apps.zdusercontent.com/1236340/assets/1778177752-af51fd327184a6bdc11ccb1e439df130/screenshot-2.png"],"installation_count":6},{"id":1236425,"name":"Klaviyo","state":"published","version":"1.1.1","framework_version":"2.0","parameters":[{"id":3590836,"app_id":1236425,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-10T13:54:53Z","updated_at":"2026-04-10T13:54:53Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3590834,"app_id":1236425,"name":"klaviyo_api_key","kind":"hidden","required":false,"position":1,"created_at":"2026-04-10T13:54:53Z","updated_at":"2026-04-10T13:54:53Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3590835,"app_id":1236425,"name":"rtc_ticket_field_id","kind":"hidden","required":false,"position":2,"created_at":"2026-04-10T13:54:53Z","updated_at":"2026-04-10T13:54:53Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5699,"entity_id":1236425,"app_id":1236425,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-10T13:54:54.000Z","updated_at":"2026-04-10T13:54:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":2,"count":{"2":1,"1":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[{"id":9,"name":"Featured Apps"}],"stripe_publishable_key":null,"created_at":"2026-04-10T13:54:52Z","updated_at":"2026-09-17T19:45:16Z","terms_conditions_url":null,"app_organization":{"id":665,"name":"Klaviyo","email":"","website":null,"country_code":null,"stripe_account_id":null,"state":"unpublished"},"locations":[3],"date_published":"2026-04-13T16:51:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-17T19:45:14Z","owner_id":269519,"author_name":"Klaviyo","author_email":"success@klaviyo.com","author_url":"https://www.klaviyo.com/support","short_description":"View Klaviyo profile info, consent status, and send WhatsApp follow-ups from Zendesk.","long_description":"\u003cp\u003eThe Klaviyo app for Zendesk displays customer profile information, subscription consent status, and lists/segments directly in the ticket sidebar. For WhatsApp conversations, agents can view consent expiration and send request-to-continue follow-ups.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.klaviyo.com/integration/zendesk\"\u003eSet up the Zendesk integration in Klaviyo\u003c/a\u003e to get started.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree that data may be sent to Klaviyo, a third party. Klaviyo\u0026#39;s use of your data is subject to Klaviyo\u0026#39;s \u003ca href=\"https://privacy.klaviyo.com/policies/?name=klaviyo-privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou can install this app from the Zendesk Marketplace or directly from your Klaviyo account. Either way, make sure to complete the Zendesk integration setup in Klaviyo so the app can display your customer data.\u003c/p\u003e\n","raw_long_description":"The Klaviyo app for Zendesk displays customer profile information, subscription consent status, and lists/segments directly in the ticket sidebar. For WhatsApp conversations, agents can view consent expiration and send request-to-continue follow-ups.\n\n[Set up the Zendesk integration in Klaviyo](https://www.klaviyo.com/integration/zendesk) to get started.\n\nBy enabling this app, you agree that data may be sent to Klaviyo, a third party. Klaviyo's use of your data is subject to Klaviyo's [Privacy Policy](https://privacy.klaviyo.com/policies/?name=klaviyo-privacy-policy).","raw_installation_instructions":"You can install this app from the Zendesk Marketplace or directly from your Klaviyo account. Either way, make sure to complete the Zendesk integration setup in Klaviyo so the app can display your customer data.","visibility":"public","promoted":false,"featured":true,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1236425.apps.zdusercontent.com/1236425/assets/1788972050-341cd59f57a9b67e6ae1b562d5986593/logo-small.png","large_icon":"https://1236425.apps.zdusercontent.com/1236425/assets/1788972050-341cd59f57a9b67e6ae1b562d5986593/logo.png","screenshots":["https://1236425.apps.zdusercontent.com/1236425/assets/1788972050-341cd59f57a9b67e6ae1b562d5986593/screenshot-0.png","https://1236425.apps.zdusercontent.com/1236425/assets/1788972050-341cd59f57a9b67e6ae1b562d5986593/screenshot-1.png","https://1236425.apps.zdusercontent.com/1236425/assets/1788972050-341cd59f57a9b67e6ae1b562d5986593/screenshot-2.png"],"installation_count":739},{"id":1236670,"name":"ProductBridge","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3592398,"app_id":1236670,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-11T10:10:38Z","updated_at":"2026-04-11T10:10:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3592395,"app_id":1236670,"name":"api_url","kind":"text","required":true,"position":1,"created_at":"2026-04-11T10:10:37Z","updated_at":"2026-04-11T10:10:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3592396,"app_id":1236670,"name":"organization_id","kind":"text","required":true,"position":2,"created_at":"2026-04-11T10:10:37Z","updated_at":"2026-04-11T10:10:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3592397,"app_id":1236670,"name":"subdomain","kind":"text","required":true,"position":3,"created_at":"2026-04-11T10:10:38Z","updated_at":"2026-04-11T10:10:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5701,"entity_id":1236670,"app_id":1236670,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-11T10:10:39.000Z","updated_at":"2026-04-11T10:10:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-11T10:10:37Z","updated_at":"2026-08-14T17:57:15Z","terms_conditions_url":null,"app_organization":{"id":7611,"name":"ProductBridge","email":"help@productbridge.io","website":"https://app.productbridge.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-17T18:55:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-14T17:57:10Z","owner_id":269519,"author_name":"ProductBridge","author_email":"help@productbridge.io","author_url":"https://app.productbridge.io","short_description":"Track and manage customer feedback from Zendesk tickets.","long_description":"\u003cp\u003eProductBridge helps product teams capture, organise, and prioritise customer feedback from Zendesk tickets. The sidebar app lets support agents search existing feedback posts, create new ones, upvote on behalf of customers, and link tickets to posts — all without leaving Zendesk. AI-powered detection surfaces product feedback automatically, and smart deduplication keeps things tidy across all connected sources (Zendesk, Slack, Intercom, Jira, Linear, and more).\u003c/p\u003e\n\n\u003cp\u003eData Handling and Privacy:\u003c/p\u003e\n\n\u003cp\u003eProductBridge accesses ticket data (subject, description, status, requester name and email) from your Zendesk account. Data is transmitted to and stored on ProductBridge servers hosted on Microsoft Azure in the France Central region (EU), retained for the lifetime of your subscription and deleted within 30 days of account closure.\u003c/p\u003e\n\n\u003cp\u003eTo power AI-driven feedback detection and deduplication, ticket text is processed by Voyage AI (transient embedding generation, no retention), Qdrant Cloud (vector storage), and our LLM provider (feedback classification under zero-data-retention terms). All matching happens within your own organisation; data is never shared with other customers or used for marketing.\u003c/p\u003e\n\n\u003cp\u003eFull privacy policy: https://productbridge.io/legal/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eEnter your ProductBridge API URL\u003c/li\u003e\n\u003cli\u003eEnter your organization ID\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain\u003c/li\u003e\n\u003cli\u003eClick Install\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ProductBridge helps product teams capture, organise, and prioritise customer feedback from Zendesk tickets. The sidebar app lets support agents search existing feedback posts, create new ones, upvote on behalf of customers, and link tickets to posts — all without leaving Zendesk. AI-powered detection surfaces product feedback automatically, and smart deduplication keeps things tidy across all connected sources (Zendesk, Slack, Intercom, Jira, Linear, and more).\n\nData Handling and Privacy:\n\nProductBridge accesses ticket data (subject, description, status, requester name and email) from your Zendesk account. Data is transmitted to and stored on ProductBridge servers hosted on Microsoft Azure in the France Central region (EU), retained for the lifetime of your subscription and deleted within 30 days of account closure.\n\nTo power AI-driven feedback detection and deduplication, ticket text is processed by Voyage AI (transient embedding generation, no retention), Qdrant Cloud (vector storage), and our LLM provider (feedback classification under zero-data-retention terms). All matching happens within your own organisation; data is never shared with other customers or used for marketing.\n\nFull privacy policy: https://productbridge.io/legal/privacy-policy","raw_installation_instructions":"1. Enter your ProductBridge API URL\n2. Enter your organization ID\n3. Enter your Zendesk subdomain\n4. 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No more copying the requester\u0026#39;s email, rebuilding the same search, or hunting for the correct URL.\u003c/p\u003e\n\n\u003cp\u003eSet up in minutes. No code or middleware required. Ticket data is resolved inside the Zendesk app and sent only to destinations your administrators configure when an agent opens a link.\u003c/p\u003e\n\n\u003ch3\u003eWhat agents can reach\u003c/h3\u003e\n\n\u003cp\u003eCRMs, billing and subscription tools, order lookups, Jira searches, fraud and risk tools, account dashboards, shipping portals, refund and escalation forms, QA checklists, and internal admin tools.\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003eAdmins build links using Zendesk data like ticket ID, requester email, organization name, group, and custom fields. Agents click once from the sidebar and land on the right page in the external system.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample use cases\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eOpen a CRM profile from the requester\u0026#39;s email\u003c/li\u003e\n\u003cli\u003eOpen an order lookup from a custom order ID field\u003c/li\u003e\n\u003cli\u003eSearch Jira using the Zendesk ticket ID\u003c/li\u003e\n\u003cli\u003eOpen a billing or subscription record from the requester or organization\u003c/li\u003e\n\u003cli\u003eLaunch a refund, escalation, or QA form with ticket context included\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDynamic placeholders:\u003c/strong\u003e build URLs from ticket data like {{ticket.id}}, {{ticket.requester.email}}, {{organization.name}}, and custom fields\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGroup targeting:\u003c/strong\u003e show different link groups to different Zendesk groups by team, tier, or queue\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClick tagging:\u003c/strong\u003e add a Zendesk tag when an agent clicks a tracked link, for reporting and automation\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast search:\u003c/strong\u003e agents find the right shortcut without scanning every link\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eColor coding:\u003c/strong\u003e give each group its own button color for quick recognition\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eImport and export:\u003c/strong\u003e move a setup between accounts or keep a backup\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt for support and CX operations\u003c/h3\u003e\n\n\u003cp\u003eQuick Links connects ticket context to the tools your team already uses, with no custom development and no copying data between tabs. A free plan is included, with a Pro plan for teams that need more groups, targeting, click tagging, and import/export.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eQuick Links runs inside the Zendesk App Framework. It reads ticket, requester, group, organization, and custom field data only when those values are used in links an administrator has configured. Recent-link preferences are stored locally in the agent\u0026#39;s browser. Limited product telemetry sent to ASA Labs includes a randomly generated app installation identifier, app version, plan, Zendesk account subdomain, event name, and aggregate link/group counts. Telemetry does not include configured URLs or labels, ticket content, requester details, agent identity, organization record details, or custom-field values. Quick Links does not sell customer data or use it for advertising.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://asa-labs.com/privacy/\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall Quick Links from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Quick Links icon from the left navigation bar in Admin Center.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate your first link group and give it a name that reflects a workflow, team, or department.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd links with titles, optional descriptions, and URLs. Use placeholders to make links ticket-aware.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptionally restrict each group to specific Zendesk agent groups (Pro plan).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave your changes. Agents will immediately see the configured links in the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick Links Lite (Free):\u003c/strong\u003e 1 group, up to 5 links.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick Links Pro:\u003c/strong\u003e Unlimited groups and links, group targeting, click tagging, and import/export.\u003c/p\u003e\n","raw_long_description":"### Open the right tool from any ticket\n\nQuick Links puts one-click buttons in the ticket sidebar that take agents straight to the right customer, order, account, or internal tool, with ticket data already filled in. No more copying the requester's email, rebuilding the same search, or hunting for the correct URL.\n\nSet up in minutes. No code or middleware required. Ticket data is resolved inside the Zendesk app and sent only to destinations your administrators configure when an agent opens a link.\n\n### What agents can reach\n\nCRMs, billing and subscription tools, order lookups, Jira searches, fraud and risk tools, account dashboards, shipping portals, refund and escalation forms, QA checklists, and internal admin tools.\n\n### How it works\n\nAdmins build links using Zendesk data like ticket ID, requester email, organization name, group, and custom fields. Agents click once from the sidebar and land on the right page in the external system.\n\n**Example use cases**\n\n* Open a CRM profile from the requester's email\n* Open an order lookup from a custom order ID field\n* Search Jira using the Zendesk ticket ID\n* Open a billing or subscription record from the requester or organization\n* Launch a refund, escalation, or QA form with ticket context included\n\n### Features\n\n* **Dynamic placeholders:** build URLs from ticket data like {{ticket.id}}, {{ticket.requester.email}}, {{organization.name}}, and custom fields\n* **Group targeting:** show different link groups to different Zendesk groups by team, tier, or queue\n* **Click tagging:** add a Zendesk tag when an agent clicks a tracked link, for reporting and automation\n* **Fast search:** agents find the right shortcut without scanning every link\n* **Color coding:** give each group its own button color for quick recognition\n* **Import and export:** move a setup between accounts or keep a backup\n\n### Built for support and CX operations\n\nQuick Links connects ticket context to the tools your team already uses, with no custom development and no copying data between tabs. A free plan is included, with a Pro plan for teams that need more groups, targeting, click tagging, and import/export.\n\n### Data and privacy\n\nQuick Links runs inside the Zendesk App Framework. It reads ticket, requester, group, organization, and custom field data only when those values are used in links an administrator has configured. Recent-link preferences are stored locally in the agent's browser. Limited product telemetry sent to ASA Labs includes a randomly generated app installation identifier, app version, plan, Zendesk account subdomain, event name, and aggregate link/group counts. Telemetry does not include configured URLs or labels, ticket content, requester details, agent identity, organization record details, or custom-field values. Quick Links does not sell customer data or use it for advertising.\n\nPrivacy policy: https://asa-labs.com/privacy/","raw_installation_instructions":"1. Install Quick Links from the Zendesk Marketplace.\n\n2. Open the Quick Links icon from the left navigation bar in Admin Center.\n\n3. Create your first link group and give it a name that reflects a workflow, team, or department.\n\n4. Add links with titles, optional descriptions, and URLs. Use placeholders to make links ticket-aware.\n\n5. Optionally restrict each group to specific Zendesk agent groups (Pro plan).\n\n6. Save your changes. Agents will immediately see the configured links in the ticket sidebar.\n\n**Quick Links Lite (Free):** 1 group, up to 5 links.\n\n**Quick Links Pro:** Unlimited groups and links, group targeting, click tagging, and import/export.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1237387.apps.zdusercontent.com/1237387/assets/1788582408-4d04b1c6c3a145c4f8cc6688bdd51047/logo-small.png","large_icon":"https://1237387.apps.zdusercontent.com/1237387/assets/1788582408-4d04b1c6c3a145c4f8cc6688bdd51047/logo.png","screenshots":["https://1237387.apps.zdusercontent.com/1237387/assets/1788582408-4d04b1c6c3a145c4f8cc6688bdd51047/screenshot-0.png","https://1237387.apps.zdusercontent.com/1237387/assets/1788582408-4d04b1c6c3a145c4f8cc6688bdd51047/screenshot-1.png","https://1237387.apps.zdusercontent.com/1237387/assets/1788582408-4d04b1c6c3a145c4f8cc6688bdd51047/screenshot-2.png"],"installation_count":1},{"id":1238550,"name":"iFrame by Kundelab","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3599576,"app_id":1238550,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-16T06:32:39Z","updated_at":"2026-04-16T06:32:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3599575,"app_id":1238550,"name":"iframe_url","kind":"text","required":true,"position":1,"created_at":"2026-04-16T06:32:39Z","updated_at":"2026-04-16T06:32:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5711,"entity_id":1238550,"app_id":1238550,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-16T06:32:41.000Z","updated_at":"2026-04-16T06:32:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-16T06:32:39Z","updated_at":"2026-05-19T19:32:10Z","terms_conditions_url":null,"app_organization":{"id":4571,"name":"Kundelab AS","email":"support@kundelab.no","website":"https://kundelab.no","country_code":"NO","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-05-19T19:32:10Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-05-19T19:17:30Z","owner_id":269519,"author_name":"Kundelab AS","author_email":"support@kundelab.no","author_url":"https://kundelab.no","short_description":"Embed any compatible website inside the Zendesk Support nav bar using an iframe.","long_description":"\u003cp\u003eKundelab is a Zendesk Solution Partner focused on smart automations and seamless integrations for customer support teams.\u003c/p\u003e\n\n\u003cp\u003eiFrame by Kundelab displays a website inside the Zendesk Support nav bar through an iframe-based app view. It is a lightweight wrapper for surfacing external tools, dashboards, portals, and other web-based experiences inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eData privacy: this app only loads the website URL configured by the Zendesk admin. It does not collect, store, modify, or transmit Zendesk customer data, ticket content, or attachments. Any data shown in the iframe is handled by the external website configured by the admin, subject to that website\u0026#39;s own privacy practices. For more information about how Kundelab handles data, please visit https://kundelab.no/privacy-policy.\u003c/p\u003e\n\n\u003cp\u003eFeatures include:\u003cbr\u003e\n- Embed any compatible website inside the Zendesk Support nav bar\u003cbr\u003e\n- Lightweight setup with no extra frontend code in the app package\u003cbr\u003e\n- Simple installation with one required setting\u003cbr\u003e\n- A practical base for Kundelab-managed support workflows and integrations\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app in Zendesk Support, enter the full HTTPS URL of the website you want to display in the Iframe URL setting, save the installation, and then open the app from the nav bar to confirm the site loads correctly. The website must allow being displayed inside Zendesk\u0026#39;s app iframe.\u003c/p\u003e\n","raw_long_description":"Kundelab is a Zendesk Solution Partner focused on smart automations and seamless integrations for customer support teams.\n\niFrame by Kundelab displays a website inside the Zendesk Support nav bar through an iframe-based app view. It is a lightweight wrapper for surfacing external tools, dashboards, portals, and other web-based experiences inside Zendesk.\n\nData privacy: this app only loads the website URL configured by the Zendesk admin. It does not collect, store, modify, or transmit Zendesk customer data, ticket content, or attachments. Any data shown in the iframe is handled by the external website configured by the admin, subject to that website's own privacy practices. For more information about how Kundelab handles data, please visit https://kundelab.no/privacy-policy.\n\nFeatures include:\n- Embed any compatible website inside the Zendesk Support nav bar\n- Lightweight setup with no extra frontend code in the app package\n- Simple installation with one required setting\n- A practical base for Kundelab-managed support workflows and integrations","raw_installation_instructions":"Install the app in Zendesk Support, enter the full HTTPS URL of the website you want to display in the Iframe URL setting, save the installation, and then open the app from the nav bar to confirm the site loads correctly. The website must allow being displayed inside Zendesk's app iframe.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1238550.apps.zdusercontent.com/1238550/assets/1778833877-2fd5b36752364be05175bd8e8b135022/logo-small.png","large_icon":"https://1238550.apps.zdusercontent.com/1238550/assets/1778833877-2fd5b36752364be05175bd8e8b135022/logo.png","screenshots":["https://1238550.apps.zdusercontent.com/1238550/assets/1778833877-2fd5b36752364be05175bd8e8b135022/screenshot-0.png","https://1238550.apps.zdusercontent.com/1238550/assets/1778833877-2fd5b36752364be05175bd8e8b135022/screenshot-1.png","https://1238550.apps.zdusercontent.com/1238550/assets/1778833877-2fd5b36752364be05175bd8e8b135022/screenshot-2.png"],"installation_count":9},{"id":1238607,"name":"Sidebar Search","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3599680,"app_id":1238607,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-16T09:13:50Z","updated_at":"2026-04-16T09:13:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3599677,"app_id":1238607,"name":"suggestion_field_ids","kind":"text","required":false,"position":1,"created_at":"2026-04-16T09:13:49Z","updated_at":"2026-04-16T09:13:49Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3599678,"app_id":1238607,"name":"custom_field_ids","kind":"text","required":false,"position":2,"created_at":"2026-04-16T09:13:50Z","updated_at":"2026-04-16T09:13:50Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3599679,"app_id":1238607,"name":"show_subject_suggestion","kind":"checkbox","required":false,"position":3,"created_at":"2026-04-16T09:13:50Z","updated_at":"2026-04-16T09:13:50Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":5712,"entity_id":1238607,"app_id":1238607,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-16T09:13:51.000Z","updated_at":"2026-04-16T09:13:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-16T09:13:49Z","updated_at":"2026-06-03T05:03:26Z","terms_conditions_url":null,"app_organization":{"id":4571,"name":"Kundelab AS","email":"support@kundelab.no","website":"https://kundelab.no","country_code":"NO","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-05-19T15:34:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T05:03:24Z","owner_id":269519,"author_name":"Kundelab AS","author_email":"support@kundelab.no","author_url":"https://kundelab.no","short_description":"Search related records from ticket values in the sidebar.","long_description":"\u003cp\u003eKundelab builds Zendesk apps for support teams. Sidebar Search reads the current ticket subject and selected ticket custom field values, then turns those values into quick search suggestions in the sidebar. Agents can click a suggestion or type a query to search tickets, users, and organizations inside Zendesk. The app uses Zendesk ticket data and Zendesk search to show related records. Sidebar Search processes data entirely within your Zendesk environment; no attachments, metadata, or customer data are sent to Kundelab or stored outside Zendesk. Kundelab does not collect, store, or transmit any user or ticket data. For more information about our data handling practices, please visit https://kundelab.no/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eEnter the ticket custom field IDs you want to use in Suggestion field IDs.\u003c/li\u003e\n\u003cli\u003eSeparate multiple IDs with commas, spaces, semicolons, or new lines.\u003c/li\u003e\n\u003cli\u003eOptional: enable Include subject as a suggestion.\u003c/li\u003e\n\u003cli\u003eSave the installation.\u003c/li\u003e\n\u003cli\u003eOpen a ticket with values in the configured fields to see clickable suggestions.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Kundelab builds Zendesk apps for support teams. Sidebar Search reads the current ticket subject and selected ticket custom field values, then turns those values into quick search suggestions in the sidebar. Agents can click a suggestion or type a query to search tickets, users, and organizations inside Zendesk. The app uses Zendesk ticket data and Zendesk search to show related records. Sidebar Search processes data entirely within your Zendesk environment; no attachments, metadata, or customer data are sent to Kundelab or stored outside Zendesk. Kundelab does not collect, store, or transmit any user or ticket data. For more information about our data handling practices, please visit https://kundelab.no/privacy-policy.","raw_installation_instructions":"1. Install the app in the ticket sidebar.\n2. Enter the ticket custom field IDs you want to use in Suggestion field IDs.\n3. Separate multiple IDs with commas, spaces, semicolons, or new lines.\n4. Optional: enable Include subject as a suggestion.\n5. Save the installation.\n6. Open a ticket with values in the configured fields to see clickable suggestions.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1238607.apps.zdusercontent.com/1238607/assets/1779947374-52e9b89bfd316ba7f5bc1ba0c2864404/logo-small.png","large_icon":"https://1238607.apps.zdusercontent.com/1238607/assets/1779947374-52e9b89bfd316ba7f5bc1ba0c2864404/logo.png","screenshots":["https://1238607.apps.zdusercontent.com/1238607/assets/1779947374-52e9b89bfd316ba7f5bc1ba0c2864404/screenshot-0.png","https://1238607.apps.zdusercontent.com/1238607/assets/1779947374-52e9b89bfd316ba7f5bc1ba0c2864404/screenshot-1.png","https://1238607.apps.zdusercontent.com/1238607/assets/1779947374-52e9b89bfd316ba7f5bc1ba0c2864404/screenshot-2.png"],"installation_count":2},{"id":1239196,"name":"EVOX","state":"published","version":"1.1.7","framework_version":"2.0","parameters":[{"id":3601519,"app_id":1239196,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-17T07:08:19Z","updated_at":"2026-04-17T07:08:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3601511,"app_id":1239196,"name":"evox_subdomain","kind":"text","required":true,"position":1,"created_at":"2026-04-17T07:08:18Z","updated_at":"2026-04-17T07:08:18Z","default_value":"demo","secure":false,"scopes":null,"options":null},{"id":3601512,"app_id":1239196,"name":"evox_host","kind":"hidden","required":false,"position":2,"created_at":"2026-04-17T07:08:18Z","updated_at":"2026-04-17T07:08:18Z","default_value":"evox.com.tw","secure":false,"scopes":null,"options":null},{"id":3601513,"app_id":1239196,"name":"evox_token","kind":"oauth","required":false,"position":3,"created_at":"2026-04-17T07:08:18Z","updated_at":"2026-04-17T07:08:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3601514,"app_id":1239196,"name":"oauth_subdomain","kind":"hidden","required":false,"position":4,"created_at":"2026-04-17T07:08:18Z","updated_at":"2026-04-17T07:08:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3601515,"app_id":1239196,"name":"evox_call_activity_custom_object_key","kind":"text","required":true,"position":5,"created_at":"2026-04-17T07:08:18Z","updated_at":"2026-04-17T07:08:18Z","default_value":"evox_call_activity","secure":false,"scopes":null,"options":null},{"id":3601516,"app_id":1239196,"name":"evox_call_record_custom_object_key","kind":"text","required":true,"position":6,"created_at":"2026-04-17T07:08:19Z","updated_at":"2026-04-17T07:08:19Z","default_value":"evox_call_record","secure":false,"scopes":null,"options":null},{"id":3601517,"app_id":1239196,"name":"always_create_ticket","kind":"checkbox","required":false,"position":7,"created_at":"2026-04-17T07:08:19Z","updated_at":"2026-04-17T07:08:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3601518,"app_id":1239196,"name":"unfinished_activities_ticket_comment_enabled","kind":"hidden","required":false,"position":8,"created_at":"2026-04-17T07:08:19Z","updated_at":"2026-04-17T07:08:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5715,"entity_id":1239196,"app_id":1239196,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-17T07:08:20.000Z","updated_at":"2026-04-17T07:08:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-17T07:08:16Z","updated_at":"2026-09-03T19:55:58Z","terms_conditions_url":null,"app_organization":{"id":7406,"name":"E2 Nova Corp.","email":"support@e2nova.com","website":"https://www.evoxglobal.com/","country_code":"TW","stripe_account_id":null,"state":null},"locations":[7,1],"date_published":"2026-07-15T23:15:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.evoxglobal.com/en/pricing/"},"location_names":["background","top_bar"],"last_update_time":"2026-09-03T19:55:51Z","owner_id":269519,"author_name":"bkuo@e2nova.com","author_email":"bkuo@e2nova.com","author_url":"https://www.evoxglobal.com/en/home","short_description":"EVOX Integration with Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e ### EVOX — Intelligent Telephony Integration for Zendesk  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEVOX Global\u003c/strong\u003e builds cloud-based call center solutions trusted by customer service teams. Our platform bridges voice communications and support workflows so agents can focus on the conversation, not the paperwork.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat this app does\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eThe EVOX CTI Integration connects your EVOX phone system directly to Zendesk Support. Every inbound and outbound call is automatically matched to the right customer and ticket — no manual lookups, no missed records.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstantly identifies callers by phone number and opens the relevant ticket\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically creates a new ticket and end-user profile when no match is found\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eLogs full call detail records (CDRs) to Zendesk Custom Objects for reporting and compliance\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eShows live call status and connection health in the Zendesk top bar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnables click-to-dial directly from any Zendesk phone field\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy Notice \u0026amp; Data Disclosure\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eAs required under the Zendesk Developer Terms, the following discloses what data this app accesses, uses, and stores:  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eRead from Zendesk:\u003c/em\u003e agent name, email, and locale; account phone-validation settings; end-user records (searched by phone number); open ticket records (searched by user ID).  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eWritten to Zendesk:\u003c/em\u003e new end-user profiles; tickets with subject line, internal comment, and call direction tags; internal ticket comments with call log details; Call Activity and Call Detail Record entries stored as Zendesk Custom Object records.  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFrom the EVOX system:\u003c/em\u003e real-time call events delivered via a local WebSocket connection (phone number, call direction, activity ID); full call detail records retrieved from the EVOX cloud API when each call ends. All EVOX cloud API requests are authenticated with OAuth 2.0 over HTTPS.  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eLocal storage:\u003c/em\u003e diagnostic logs are written to the browser\u0026#39;s IndexedDB on the agent\u0026#39;s machine only. They are never transmitted to any external server.  \u003c/p\u003e\n\n\u003cp\u003eNo data is shared with any third party other than your organization\u0026#39;s configured EVOX instance. For privacy inquiries, contact bkuo@e2nova.com.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cp\u003eBefore installing, ensure the following:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eYour organization has an active \u003cstrong\u003eEVOX Connect Manager\u003c/strong\u003e subscription, which includes integration support.\u003cbr\u003e\u003cbr\u003e\nLearn more: https://www.evoxglobal.com/en/evox-connect/manager/  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe \u003cstrong\u003eEVOX Desktop App\u003c/strong\u003e is installed and running on each agent\u0026#39;s computer.\u003cbr\u003e\u003cbr\u003e\nDownload: https://www.evoxglobal.com/en/download/  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eRequired Settings\u003c/h3\u003e\n\n\u003cp\u003eThese settings must be configured for the app to function:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEVOX Subdomain\u003c/strong\u003e (\u003ccode\u003eevox_subdomain\u003c/code\u003e) — the subdomain of your EVOX cloud phone system (e.g., \u003ccode\u003edemo\u003c/code\u003e for \u003ccode\u003edemo.evox.com.tw\u003c/code\u003e).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Activity Custom Object Key\u003c/strong\u003e (\u003ccode\u003eevox_call_activity_custom_object_key\u003c/code\u003e) — the key of the Zendesk Custom Object used to store EVOX call activity records.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCall Record Custom Object Key\u003c/strong\u003e (\u003ccode\u003eevox_call_record_custom_object_key\u003c/code\u003e) — the key of the Zendesk Custom Object used to store EVOX call detail records.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eOptional Settings\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAlways Create Ticket\u003c/strong\u003e (\u003ccode\u003ealways_create_ticket\u003c/code\u003e) — when enabled, a new ticket is created for every call regardless of whether an open ticket already exists for the caller.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnfinished Activities Comment\u003c/strong\u003e (\u003ccode\u003eunfinished_activities_ticket_comment_enabled\u003c/code\u003e) — occasionally, Zendesk may be closed before the app finishes retrieving call information from EVOX, leaving a call activity incomplete. The app detects these incomplete activities within three months on the next startup. When enabled, adds an internal comment to each affected ticket to ensure no call goes unlogged.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing** ### EVOX — Intelligent Telephony Integration for Zendesk  \n\n**EVOX Global** builds cloud-based call center solutions trusted by customer service teams. Our platform bridges voice communications and support workflows so agents can focus on the conversation, not the paperwork.  \n\n**What this app does**  \n\nThe EVOX CTI Integration connects your EVOX phone system directly to Zendesk Support. Every inbound and outbound call is automatically matched to the right customer and ticket — no manual lookups, no missed records.  \n\n* Instantly identifies callers by phone number and opens the relevant ticket  \n* Automatically creates a new ticket and end-user profile when no match is found  \n* Logs full call detail records (CDRs) to Zendesk Custom Objects for reporting and compliance  \n* Shows live call status and connection health in the Zendesk top bar  \n* Enables click-to-dial directly from any Zendesk phone field  \n\n**Privacy Notice \u0026 Data Disclosure**  \n\nAs required under the Zendesk Developer Terms, the following discloses what data this app accesses, uses, and stores:  \n\n*Read from Zendesk:* agent name, email, and locale; account phone-validation settings; end-user records (searched by phone number); open ticket records (searched by user ID).  \n\n*Written to Zendesk:* new end-user profiles; tickets with subject line, internal comment, and call direction tags; internal ticket comments with call log details; Call Activity and Call Detail Record entries stored as Zendesk Custom Object records.  \n\n*From the EVOX system:* real-time call events delivered via a local WebSocket connection (phone number, call direction, activity ID); full call detail records retrieved from the EVOX cloud API when each call ends. All EVOX cloud API requests are authenticated with OAuth 2.0 over HTTPS.  \n\n*Local storage:* diagnostic logs are written to the browser's IndexedDB on the agent's machine only. They are never transmitted to any external server.  \n\nNo data is shared with any third party other than your organization's configured EVOX instance. For privacy inquiries, contact bkuo@e2nova.com.","raw_installation_instructions":"### Prerequisites  \n\nBefore installing, ensure the following:  \n\n1. Your organization has an active **EVOX Connect Manager** subscription, which includes integration support.  \n   Learn more: https://www.evoxglobal.com/en/evox-connect/manager/  \n\n2. The **EVOX Desktop App** is installed and running on each agent's computer.  \n   Download: https://www.evoxglobal.com/en/download/  \n\n### Required Settings  \n\nThese settings must be configured for the app to function:  \n\n* **EVOX Subdomain** (`evox_subdomain`) — the subdomain of your EVOX cloud phone system (e.g., `demo` for `demo.evox.com.tw`).  \n* **Call Activity Custom Object Key** (`evox_call_activity_custom_object_key`) — the key of the Zendesk Custom Object used to store EVOX call activity records.  \n* **Call Record Custom Object Key** (`evox_call_record_custom_object_key`) — the key of the Zendesk Custom Object used to store EVOX call detail records.  \n\n### Optional Settings  \n\n* **Always Create Ticket** (`always_create_ticket`) — when enabled, a new ticket is created for every call regardless of whether an open ticket already exists for the caller.  \n* **Unfinished Activities Comment** (`unfinished_activities_ticket_comment_enabled`) — occasionally, Zendesk may be closed before the app finishes retrieving call information from EVOX, leaving a call activity incomplete. The app detects these incomplete activities within three months on the next startup. 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No copy-pasting, no lorem ipsum, no fake names.\u003c/p\u003e\n\n\u003ch3\u003eWhat you can do\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGenerate AI-powered tickets that look and feel like real customer requests\u003c/li\u003e\n\u003cli\u003eConfigure industry, persona, priority, channel, and batch size in seconds\u003c/li\u003e\n\u003cli\u003eMonitor generation progress live in the History tab\u003c/li\u003e\n\u003cli\u003eSave favourite configurations in Settings for one-click reuse\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePerfect for\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAgent onboarding: give new hires a realistic queue to work through before going live, without touching real customer data\u003c/li\u003e\n\u003cli\u003eQA \u0026amp; testing: stress-test views, triggers, automations, and macros with varied ticket scenarios\u003c/li\u003e\n\u003cli\u003eDemos: walk prospects through a fully stocked Zendesk that looks and feels real\u003c/li\u003e\n\u003cli\u003eLoad testing: validate SLA rules, routing logic, and escalation paths at scale\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eChoose your industry, customer persona, priority, and channel\u003c/li\u003e\n\u003cli\u003eSet your batch size and hit Generate\u003c/li\u003e\n\u003cli\u003eTickets are created directly in your Zendesk in the background\u003c/li\u003e\n\u003cli\u003eTrack progress in History, no page refresh needed\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003ePlans\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree: up to 50 lifetime tickets, max 5 per batch\u003c/li\u003e\n\u003cli\u003ePro: 500 tickets per month, max 10 per batch\u003c/li\u003e\n\u003cli\u003eTeam: unlimited tickets, max 25 per batch\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData \u0026amp; privacy\u003c/h3\u003e\n\n\u003cp\u003eTicket Generator accesses the following from your Zendesk:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSubdomain \u0026amp; agent name: used to authenticate and attribute generated tickets\u003c/li\u003e\n\u003cli\u003eGroups \u0026amp; brands: used to route tickets to the correct destination\u003c/li\u003e\n\u003cli\u003eExisting ticket content (optional): only when \\\u0026quot;Use existing ticket\\\u0026quot; is selected; used as a generation reference, never stored\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo customer data is stored on Customer First servers. All content is generated in real-time and written directly to your Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFull privacy policy: \u003ca href=\"https://customerfirst.io/privacy\"\u003ehttps://customerfirst.io/privacy\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eQuestions? Visit \u003ca href=\"https://customerfirst.io\"\u003ehttps://customerfirst.io\u003c/a\u003e or email \u003ca href=\"mailto:support@customerfirst.io\"\u003esupport@customerfirst.io\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install to add Ticket Generator to your Zendesk account. No API credentials needed.\u003c/li\u003e\n\u003cli\u003eOnce installed, click the Ticket Generator icon in the left nav bar to open the app.\u003c/li\u003e\n\u003cli\u003eClick Connect Account and complete the OAuth flow in the popup that appears.\u003c/li\u003e\n\u003cli\u003eHead to the Build tab, configure your settings, and generate your first batch of tickets.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help?\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmail: \u003ca href=\"mailto:support@customerfirst.io\"\u003esupport@customerfirst.io\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Customer First** builds CX tools that remove the manual grind from support workflows.\n\n**Ticket Generator** creates realistic, AI-powered sample tickets directly inside your Zendesk, configured to your industry, team structure, and ticket types. No copy-pasting, no lorem ipsum, no fake names.\n\n### What you can do\n\n- Generate AI-powered tickets that look and feel like real customer requests\n- Configure industry, persona, priority, channel, and batch size in seconds\n- Monitor generation progress live in the History tab\n- Save favourite configurations in Settings for one-click reuse\n\n### Perfect for\n\n- Agent onboarding: give new hires a realistic queue to work through before going live, without touching real customer data\n- QA \u0026 testing: stress-test views, triggers, automations, and macros with varied ticket scenarios\n- Demos: walk prospects through a fully stocked Zendesk that looks and feels real\n- Load testing: validate SLA rules, routing logic, and escalation paths at scale\n\n### How it works\n\n1. Choose your industry, customer persona, priority, and channel\n2. Set your batch size and hit Generate\n3. Tickets are created directly in your Zendesk in the background\n4. Track progress in History, no page refresh needed\n\n### Plans\n\n- Free: up to 50 lifetime tickets, max 5 per batch\n- Pro: 500 tickets per month, max 10 per batch\n- Team: unlimited tickets, max 25 per batch\n\n### Data \u0026 privacy\n\nTicket Generator accesses the following from your Zendesk:\n\n- Subdomain \u0026 agent name: used to authenticate and attribute generated tickets\n- Groups \u0026 brands: used to route tickets to the correct destination\n- Existing ticket content (optional): only when \\\"Use existing ticket\\\" is selected; used as a generation reference, never stored\n\nNo customer data is stored on Customer First servers. All content is generated in real-time and written directly to your Zendesk.\n\nFull privacy policy: [https://customerfirst.io/privacy](https://customerfirst.io/privacy)\n\nQuestions? Visit [https://customerfirst.io](https://customerfirst.io) or email [support@customerfirst.io](mailto:support@customerfirst.io)","raw_installation_instructions":"1. Click Install to add Ticket Generator to your Zendesk account. No API credentials needed.\n2. Once installed, click the Ticket Generator icon in the left nav bar to open the app.\n3. Click Connect Account and complete the OAuth flow in the popup that appears.\n4. Head to the Build tab, configure your settings, and generate your first batch of tickets.\n\nNeed help?\n\n- Email: [support@customerfirst.io](mailto:support@customerfirst.io)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1239545.apps.zdusercontent.com/1239545/assets/1780659796-7960dd24855e861a00ca0bff17265772/logo-small.png","large_icon":"https://1239545.apps.zdusercontent.com/1239545/assets/1780659796-7960dd24855e861a00ca0bff17265772/logo.png","screenshots":["https://1239545.apps.zdusercontent.com/1239545/assets/1780659796-7960dd24855e861a00ca0bff17265772/screenshot-0.png","https://1239545.apps.zdusercontent.com/1239545/assets/1780659796-7960dd24855e861a00ca0bff17265772/screenshot-1.png","https://1239545.apps.zdusercontent.com/1239545/assets/1780659796-7960dd24855e861a00ca0bff17265772/screenshot-2.png"],"installation_count":1},{"id":1240444,"name":"ServeTech Skill Tracer","state":"published","version":"2.1.0","framework_version":"2.0","parameters":[{"id":3604806,"app_id":1240444,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-21T02:18:03Z","updated_at":"2026-04-21T02:18:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5723,"entity_id":1240444,"app_id":1240444,"amount":0,"name":"Free","description":"\u003cp\u003eServeTech analyzes your Zendesk ticket history, scores each agent by skill category, and writes tags into Zendesk automatically each day. The free plan keeps those tags current and gives you a simple top‑three view in each category so you can see the product working on your real team.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-21T02:18:04.000Z","updated_at":"2026-04-21T02:18:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5802,"entity_id":1240444,"app_id":1240444,"amount":1000,"name":"Premium","description":"\u003cp\u003eTBD\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TP8czRkWv67dNk50CMTs4Gj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TN5Z2RkWv67dNk5","cost_id":1679,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T15:58:53.000Z","updated_at":"2026-05-26T15:58:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5813,"entity_id":1240444,"app_id":1240444,"amount":1000,"name":"Premium","description":"\u003cp\u003eServeTech Premium unlocks full‑team scoring, agent growth charts, deeper controls, and XLSX export so you can run skills‑based routing and coaching from real Zendesk ticket data. New Premium installs start with a 7 day trial so you can see it work before you upgrade.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TP8czRkWv67dNk50CMTs4Gj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TN5Z2RkWv67dNk5","cost_id":1685,"cost_type":"CostStripe","active":true,"created_at":"2026-05-27T14:41:32.000Z","updated_at":"2026-08-06T00:00:20.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-21T02:18:01Z","updated_at":"2026-08-06T00:00:22Z","terms_conditions_url":"https://www.servetech-solutions.com/terms-of-service","app_organization":{"id":7632,"name":"ServeTech","email":"jeffallred1713@gmail.com","website":null,"country_code":"US","stripe_account_id":"acct_1TN5Z2RkWv67dNk5","state":null},"locations":[2],"date_published":"2026-07-13T18:02:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-06T00:00:18Z","owner_id":269519,"author_name":"ServeTech","author_email":"jeffallred1713@gmail.com","author_url":"https://servetech-solutions.com","short_description":"Keep skill tags accurate so routing improves first-contact resolution.","long_description":"\u003cp\u003eSkill-based routing in Zendesk only works if agent skill tags stay accurate, and most support teams\u0026#39; tags decay fast as agents get promoted, pick up new strengths, or move teams. Specialist agents deliver 5-15% higher first-contact resolution than generalists, but that edge disappears the moment skill tags fall out of date and ticket routing starts missing the mark.\u003c/p\u003e\n\n\u003cp\u003eFor every 1% improvement in first-contact resolution, SQM Group\u0026#39;s research shows a 1% reduction in operating costs, a 1% lift in customer satisfaction, and a 2.5% lift in employee satisfaction.\u003c/p\u003e\n\n\u003cp\u003eServeTech analyzes your team\u0026#39;s real ticket history in Zendesk to identify how each agent actually performs across ticket categories. It uses a transparent, statistics-based scoring model to surface true specializations, then creates and maintains skill tags in Zendesk automatically. No manual tagging required.\u003c/p\u003e\n\n\u003cp\u003eEach agent is scored per ticket category using a weighted blend of resolution speed, CSAT, and volume share. Scores compound over time as new tickets get resolved, getting more accurate the longer ServeTech runs. Admins can tune all thresholds and weights directly from the app panel.\u003c/p\u003e\n\n\u003cp\u003eServeTech works from your existing ticket categories. No custom taxonomy to define, no agents to manually tag. Install it and your existing Zendesk skills-based routing setup starts working the way it was supposed to.\u003c/p\u003e\n\n\u003cp\u003eServeTech accesses ticket resolution times, CSAT scores, and ticket category data from your Zendesk account to calculate agent skill scores. No customer content or personal end-user data is stored outside your Zendesk instance. See our privacy policy at \u003ca href=\"https://www.servetech-solutions.com/privacy-policy\"\u003ehttps://www.servetech-solutions.com/privacy-policy\u003c/a\u003e for full details.\u003c/p\u003e\n\n\u003cp\u003eRequires a Zendesk Professional plan or higher (Suite Professional, Suite Enterprise, Suite Enterprise Plus, or equivalent Support plans).\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eEnter your desired scoring settings, or leave the defaults.\u003c/li\u003e\n\u003cli\u003eClick \u0026quot;Connect\u0026quot; to authorize ServeTech to access your Zendesk account via the OAuth consent screen.\u003c/li\u003e\n\u003cli\u003eView agent scores and skill tags from the ServeTech panel in your nav bar.\u003c/li\u003e\n\u003cli\u003eZendesk skills-based routing will begin using the assigned tags immediately.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Skill-based routing in Zendesk only works if agent skill tags stay accurate, and most support teams' tags decay fast as agents get promoted, pick up new strengths, or move teams. Specialist agents deliver 5-15% higher first-contact resolution than generalists, but that edge disappears the moment skill tags fall out of date and ticket routing starts missing the mark.\n\nFor every 1% improvement in first-contact resolution, SQM Group's research shows a 1% reduction in operating costs, a 1% lift in customer satisfaction, and a 2.5% lift in employee satisfaction.\n\nServeTech analyzes your team's real ticket history in Zendesk to identify how each agent actually performs across ticket categories. It uses a transparent, statistics-based scoring model to surface true specializations, then creates and maintains skill tags in Zendesk automatically. No manual tagging required.\n\nEach agent is scored per ticket category using a weighted blend of resolution speed, CSAT, and volume share. Scores compound over time as new tickets get resolved, getting more accurate the longer ServeTech runs. Admins can tune all thresholds and weights directly from the app panel.\n\nServeTech works from your existing ticket categories. No custom taxonomy to define, no agents to manually tag. Install it and your existing Zendesk skills-based routing setup starts working the way it was supposed to.\n\nServeTech accesses ticket resolution times, CSAT scores, and ticket category data from your Zendesk account to calculate agent skill scores. No customer content or personal end-user data is stored outside your Zendesk instance. See our privacy policy at [https://www.servetech-solutions.com/privacy-policy](https://www.servetech-solutions.com/privacy-policy) for full details.\n\nRequires a Zendesk Professional plan or higher (Suite Professional, Suite Enterprise, Suite Enterprise Plus, or equivalent Support plans).","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Enter your desired scoring settings, or leave the defaults.\n3. Click \"Connect\" to authorize ServeTech to access your Zendesk account via the OAuth consent screen.\n4. View agent scores and skill tags from the ServeTech panel in your nav bar.\n5. 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Chat with the agents your team has configured, generate grounded reply drafts, and apply them to tickets in one click. Connect to your knowledge base, third party services, and more.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Inkeep\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eInkeep is an AI agent platform for teams and enterprises. Configure agents with the knowledge, tools, skills, workflows, and MCP integrations your team needs. 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Chat with the agents your team has configured, generate grounded reply drafts, and apply them to tickets in one click. Connect to your knowledge base, third party services, and more.\n\n**About Inkeep**\n\nInkeep is an AI agent platform for teams and enterprises. Configure agents with the knowledge, tools, skills, workflows, and MCP integrations your team needs. This app brings those agents into Zendesk.\n\n**Features:**\n\n- Chat with your Inkeep agents with full ticket context loaded automatically\n- Generate and apply grounded reply drafts as public replies or internal notes\n- Source citations surfaced alongside every answer\n- Thread summarization, quick-reply suggestions, and FAQ generation\n- Deep ticket awareness: comments, tags, custom fields, requester, organization, linked tickets, and recent history from the same requester\n- Extend with your own skills, tools, workflows, and MCP servers — whatever your org configured in Inkeep is available.\n\n**Prerequisites:**\n\nRequires an Inkeep account. 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When an onboarding goes sideways, it usually shows up in Zendesk long before anyone flags it in a status meeting. Micromerce takes that signal — along with data from your CRM, billing, project tools, and legacy systems — and turns it into a real-time picture of every customer implementation you\u0026#39;re running.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOnboarding Visibility\u003c/strong\u003e\u003cbr\u003e\nYou shouldn\u0026#39;t have to dig through tickets to figure out which onboardings need attention. Micromerce pulls your Zendesk data together with migration progress and project status across all your tools. One dashboard, every implementation, nothing falls through the cracks.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Health Score\u003c/strong\u003e\u003cbr\u003e\nTicket volume creeping up? Response times slipping? Micromerce spots the patterns and gives each customer a Health Score. You\u0026#39;ll know which onboardings are on track and which ones need your team to step in — before the customer has to ask.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCommunication Summary\u003c/strong\u003e\u003cbr\u003e\nEvery email, ticket, and call — captured and summarized in one place. Your implementation team sees the full history behind each customer, from kickoff to go-live. No more asking \u0026quot;what\u0026#39;s the context on this account?\u0026quot;\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAI Automation Insights\u003c/strong\u003e\u003cbr\u003e\nDuring onboarding, a lot of tickets are repetitive — setup questions, credential resets, data format issues. Micromerce analyzes your patterns and shows you exactly where first-level AI can take over, so your team spends time on the work that actually moves implementations forward.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost-Merger Integration\u003c/strong\u003e\u003cbr\u003e\nAcquiring a competitor means inheriting thousands of customer records spread across unfamiliar systems. Micromerce consolidates support data alongside CRM, billing, and legacy platforms into a single source of truth — so your M\u0026amp;A integration doesn\u0026#39;t start with a data cleanup project.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003cbr\u003e\n1. Install the app and connect your Micromerce account.\u003cbr\u003e\n2. Zendesk tickets and contacts sync automatically.\u003cbr\u003e\n3. Micromerce combines your support data with onboarding progress, migration status, and everything from your other connected systems.\u003cbr\u003e\n4. 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When an onboarding goes sideways, it usually shows up in Zendesk long before anyone flags it in a status meeting. Micromerce takes that signal — along with data from your CRM, billing, project tools, and legacy systems — and turns it into a real-time picture of every customer implementation you're running.\n\n**Onboarding Visibility**\nYou shouldn't have to dig through tickets to figure out which onboardings need attention. Micromerce pulls your Zendesk data together with migration progress and project status across all your tools. One dashboard, every implementation, nothing falls through the cracks.\n\n**Customer Health Score**\nTicket volume creeping up? Response times slipping? Micromerce spots the patterns and gives each customer a Health Score. You'll know which onboardings are on track and which ones need your team to step in — before the customer has to ask.\n\n**Communication Summary**\nEvery email, ticket, and call — captured and summarized in one place. Your implementation team sees the full history behind each customer, from kickoff to go-live. No more asking \"what's the context on this account?\"\n\n**AI Automation Insights**\nDuring onboarding, a lot of tickets are repetitive — setup questions, credential resets, data format issues. Micromerce analyzes your patterns and shows you exactly where first-level AI can take over, so your team spends time on the work that actually moves implementations forward.\n\n**Post-Merger Integration**\nAcquiring a competitor means inheriting thousands of customer records spread across unfamiliar systems. Micromerce consolidates support data alongside CRM, billing, and legacy platforms into a single source of truth — so your M\u0026A integration doesn't start with a data cleanup project.\n\n**How it works**\n1. Install the app and connect your Micromerce account.\n2. Zendesk tickets and contacts sync automatically.\n3. Micromerce combines your support data with onboarding progress, migration status, and everything from your other connected systems.\n4. Health Scores, communication summaries, and complete implementation overviews — ready when you are.\n\n**Data \u0026 Privacy**\nThis app syncs Zendesk ticket and contact data to the Micromerce platform. For details on how your data is processed and stored, see our [Privacy Policy](https://www.micromerce.com/en/privacy-policy).","raw_installation_instructions":"1. Install the app.\n2. Click 'Connect to Micromerce' in the ticket sidebar.\n3. Sign in with your Micromerce account and authorize access.\n4. 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It \u003cstrong\u003ereads every conversation\u003c/strong\u003e, extracts the \u003cstrong\u003edistinct issues inside each case\u003c/strong\u003e, and connects those signals to customer and revenue data to \u003cstrong\u003equantify business impact\u003c/strong\u003e, including \u003cstrong\u003esupport cost\u003c/strong\u003e, \u003cstrong\u003ecustomer frustration\u003c/strong\u003e, \u003cstrong\u003erevenue risk\u003c/strong\u003e, and \u003cstrong\u003eaccount health\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eBuilt for \u003ca href=\"https://www.klarion.ai/ai-support-analytics/\"\u003eCustomer Support\u003c/a\u003e, \u003ca href=\"https://www.klarion.ai/customer-retention-software/\"\u003eCustomer Success\u003c/a\u003e, and \u003ca href=\"https://www.klarion.ai/customer-feedback-platform/\"\u003eProduct teams\u003c/a\u003e, Klarion gives you \u003cstrong\u003eexecutive-ready clarity\u003c/strong\u003e on what is driving support load, customer pain, retention risk, and account risk. That makes Klarion valuable not only for customer support analytics, but also as \u003cstrong\u003ecustomer retention software\u003c/strong\u003e for teams trying to protect \u003cstrong\u003erenewals\u003c/strong\u003e and \u003cstrong\u003eexpansion\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch2\u003eKey Klarion capabilities\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtract every distinct issue\u003c/strong\u003e within each support conversation\u003c/li\u003e\n\u003cli\u003eReveal \u003cstrong\u003etrouble hot spots\u003c/strong\u003e across support cost, customer pain, and revenue impact\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePinpoint recurring issues\u003c/strong\u003e that are specific and actionable\u003c/li\u003e\n\u003cli\u003eDeliver \u003cstrong\u003erich issue analysis\u003c/strong\u003e, including drivers and \u003cstrong\u003erecommendations\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eDetect \u003cstrong\u003efrustration spikes\u003c/strong\u003e and \u003cstrong\u003eaccount health drops\u003c/strong\u003e early\u003c/li\u003e\n\u003cli\u003eTrigger \u003cstrong\u003espike alerts\u003c/strong\u003e for Topics and Issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-populate ticket fields\u003c/strong\u003e in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWith Klarion, you can\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnderstand contact reasons and underlying issues at a \u003cstrong\u003emuch more granular level\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eReduce support burden by knowing what to \u003cstrong\u003efix\u003c/strong\u003e, \u003cstrong\u003eimprove\u003c/strong\u003e, or \u003cstrong\u003eprevent\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUncover supportability bottlenecks\u003c/strong\u003e that increase cost and effort\u003c/li\u003e\n\u003cli\u003eTrack \u003cstrong\u003eaccount-level support health\u003c/strong\u003e and emerging retention risk\u003c/li\u003e\n\u003cli\u003eSurface \u003cstrong\u003eproduct gaps\u003c/strong\u003e and \u003cstrong\u003eimprovement opportunities\u003c/strong\u003e directly from customer feedback\u003c/li\u003e\n\u003cli\u003eTurn Zendesk conversations into a more strategic \u003cstrong\u003ecustomer intelligence platform\u003c/strong\u003e for Support, Success, and Product teams\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStart for Free\u003c/h2\u003e\n\n\u003cp\u003eAnalyzes 1,000 recent tickets when you connect Klarion to Zendesk. Continue analyzing up to 200 new tickets each month.\u003c/p\u003e\n\n\u003cp\u003eNo Credit Card required. Personalized onboarding included.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.klarion.ai/pricing/\"\u003eStart for Free\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eRequest a custom demo and pricing\u003c/h2\u003e\n\n\u003cp\u003eContact Klarion for a tailored walkthrough of the platform and pricing based on your needs.\u003c/p\u003e\n\n\u003cp\u003eGet in touch at \u003ca href=\"https://klarion.ai\"\u003ehttps://klarion.ai\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eKlarion protects your data as outlined in our DPA. Klarion is SOC 2 certified and built with enterprise-grade security and compliance standards. \u003c/p\u003e\n\n\u003ch2\u003eAbout Klarion\u003c/h2\u003e\n\n\u003cp\u003eKlarion was built by customer-obsessed innovators. We have seen firsthand that support conversations contain invaluable customer insights, but most teams struggle to surface and turn them into action. We built Klarion to change that. \u003c/p\u003e\n\n\u003cp\u003eKlarion is headquartered in the Washington, DC area.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eKlarion’s native Zendesk integration supports:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Support tickets and chats\u003c/li\u003e\n\u003cli\u003eZendesk Views for controlled data import\u003c/li\u003e\n\u003cli\u003eZendesk Side Conversations\u003c/li\u003e\n\u003cli\u003eZendesk Custom Objects\u003c/li\u003e\n\u003cli\u003eMerged ticket handling\u003c/li\u003e\n\u003cli\u003eJunk and non-customer conversation filtering\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eInstallation is simple. Follow instructions outlined in the \u003ca href=\"http://klarion.ai/zendesk-setup\"\u003eKlarion Zendesk Setup Guide\u003c/a\u003e. \u003c/p\u003e\n","raw_long_description":"\n# Customer support analytics that shows why customers need support, and what it is costing you.\n\nKlarion is a [customer intelligence platform](https://www.klarion.ai/customer-intelligence-platform/) that analyzes **Zendesk support tickets and chats** to show **why customers are reaching out**, where **support burden** is coming from, and which issues are creating the most **customer pain**.\n\nKlarion goes beyond ticket counts and basic tags. It **reads every conversation**, extracts the **distinct issues inside each case**, and connects those signals to customer and revenue data to **quantify business impact**, including **support cost**, **customer frustration**, **revenue risk**, and **account health**.\n\nBuilt for [Customer Support](https://www.klarion.ai/ai-support-analytics/), [Customer Success](https://www.klarion.ai/customer-retention-software/), and [Product teams](https://www.klarion.ai/customer-feedback-platform/), Klarion gives you **executive-ready clarity** on what is driving support load, customer pain, retention risk, and account risk. That makes Klarion valuable not only for customer support analytics, but also as **customer retention software** for teams trying to protect **renewals** and **expansion**.\n\n## Key Klarion capabilities\n\n* **Extract every distinct issue** within each support conversation\n* Reveal **trouble hot spots** across support cost, customer pain, and revenue impact\n* **Pinpoint recurring issues** that are specific and actionable\n* Deliver **rich issue analysis**, including drivers and **recommendations**\n* Detect **frustration spikes** and **account health drops** early\n* Trigger **spike alerts** for Topics and Issues\n* **Auto-populate ticket fields** in Zendesk\n\n## With Klarion, you can\n\n* Understand contact reasons and underlying issues at a **much more granular level**\n* Reduce support burden by knowing what to **fix**, **improve**, or **prevent**\n* **Uncover supportability bottlenecks** that increase cost and effort\n* Track **account-level support health** and emerging retention risk\n* Surface **product gaps** and **improvement opportunities** directly from customer feedback\n* Turn Zendesk conversations into a more strategic **customer intelligence platform** for Support, Success, and Product teams\n\n\n## Start for Free\n\nAnalyzes 1,000 recent tickets when you connect Klarion to Zendesk. Continue analyzing up to 200 new tickets each month.\n\nNo Credit Card required. Personalized onboarding included.\n\n[Start for Free](https://www.klarion.ai/pricing/)\n\n\n## Request a custom demo and pricing\n\nContact Klarion for a tailored walkthrough of the platform and pricing based on your needs.\n\nGet in touch at [https://klarion.ai](https://klarion.ai).\n\n\n## Data handling\n\nKlarion protects your data as outlined in our DPA. Klarion is SOC 2 certified and built with enterprise-grade security and compliance standards. \n\n\n## About Klarion\n\nKlarion was built by customer-obsessed innovators. We have seen firsthand that support conversations contain invaluable customer insights, but most teams struggle to surface and turn them into action. We built Klarion to change that. \n\nKlarion is headquartered in the Washington, DC area.","raw_installation_instructions":"Klarion’s native Zendesk integration supports:\n\n* Zendesk Support tickets and chats\n* Zendesk Views for controlled data import\n* Zendesk Side Conversations\n* Zendesk Custom Objects\n* Merged ticket handling\n* Junk and non-customer conversation filtering\n\nInstallation is simple. Follow instructions outlined in the [Klarion Zendesk Setup Guide](http://klarion.ai/zendesk-setup). \n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1242247.apps.zdusercontent.com/1242247/assets/1785490220-5b73a8f6673bd094573ae52b03e93e88/logo-small.png","large_icon":"https://1242247.apps.zdusercontent.com/1242247/assets/1785490220-5b73a8f6673bd094573ae52b03e93e88/logo.png","screenshots":["https://1242247.apps.zdusercontent.com/1242247/assets/1785490220-5b73a8f6673bd094573ae52b03e93e88/screenshot-0.png","https://1242247.apps.zdusercontent.com/1242247/assets/1785490220-5b73a8f6673bd094573ae52b03e93e88/screenshot-1.png","https://1242247.apps.zdusercontent.com/1242247/assets/1785490220-5b73a8f6673bd094573ae52b03e93e88/screenshot-2.png"],"installation_count":0},{"id":1243012,"name":"Jira by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3614926,"app_id":1243012,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-27T18:07:29Z","updated_at":"2026-04-27T18:07:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5730,"entity_id":1243012,"app_id":1243012,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1660,"cost_type":"CostStripe","active":false,"created_at":"2026-04-27T18:07:31.000Z","updated_at":"2026-04-27T18:07:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5820,"entity_id":1243012,"app_id":1243012,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1686,"cost_type":"CostStripe","active":true,"created_at":"2026-06-02T18:58:49.000Z","updated_at":"2026-06-02T18:58:49.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-27T18:07:29Z","updated_at":"2026-07-23T23:09:59Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-05-11T15:53:30Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T23:09:55Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Jira issues from Zendesk, sync comments both ways, and close the loop between support and engineering. No Jira license needed for agents. Free trial included.","long_description":"\u003ch3\u003eJira by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eEvery bug report in Zendesk eventually becomes a Jira issue. Right now that handoff is manual. Copy-pasted summaries, lost context, and nobody knows what\u0026#39;s actually in progress.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen automates it. Agents create Jira issues from tickets in one click. Developers reference ticket numbers and the link is instant. Updates flow both ways, automatically.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003cbr\u003e\n* Create a new Jira issue in one click: Bug, Story, Task, Epic, or any issue type in any project\u003cbr\u003e\n* Set project, issue type, priority, labels, fix version, sprint, and assignee at creation time\u003cbr\u003e\n* Link an existing Jira issue to the ticket\u003cbr\u003e\n* See all Jira updates and comments appear automatically in the ticket timeline\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Jira, your engineering team can:\u003c/strong\u003e\u003cbr\u003e\n* Reference a Zendesk ticket number in any Jira comment. the issue appears in the ticket automatically\u003cbr\u003e\n* Leave Jira comments that flow into Zendesk as public or private notes\u003c/p\u003e\n\n\u003cp\u003eNo Jira account needed for support agents. No Zendesk access needed for your engineering team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Jira issues from Zendesk\u003c/strong\u003e: Any issue type, any project. Bug, Story, Task, or Epic in one click from the ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull Jira field support\u003c/strong\u003e: Project, issue type, priority, labels, fix version, sprint, and assignee set at creation time\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Jira comments appear in Zendesk; ticket comments post to Jira\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple issues per ticket\u003c/strong\u003e: Link as many Jira issues as needed to one ticket, and vice versa\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when issues are resolved\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify Jira issues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Jira Cloud.\u003c/p\u003e\n\n\u003ch2\u003eSecurity\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen does not store your Zendesk or Jira data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Jira by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Jira by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/li\u003e\n\u003cli\u003eAuthorize Zendesk\u003c/li\u003e\n\u003cli\u003eAuthorize Jira\u003c/li\u003e\n\u003cli\u003eConfigure your organization settings\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### Jira by Git-Zen\n\nEvery bug report in Zendesk eventually becomes a Jira issue. Right now that handoff is manual. Copy-pasted summaries, lost context, and nobody knows what's actually in progress.\n\nGit-Zen automates it. Agents create Jira issues from tickets in one click. Developers reference ticket numbers and the link is instant. Updates flow both ways, automatically.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n* Create a new Jira issue in one click: Bug, Story, Task, Epic, or any issue type in any project\n* Set project, issue type, priority, labels, fix version, sprint, and assignee at creation time\n* Link an existing Jira issue to the ticket\n* See all Jira updates and comments appear automatically in the ticket timeline\n\n**From Jira, your engineering team can:**\n* Reference a Zendesk ticket number in any Jira comment. the issue appears in the ticket automatically\n* Leave Jira comments that flow into Zendesk as public or private notes\n\nNo Jira account needed for support agents. No Zendesk access needed for your engineering team.\n\n## Key Features\n\n* **Create Jira issues from Zendesk**: Any issue type, any project. Bug, Story, Task, or Epic in one click from the ticket\n* **Full Jira field support**: Project, issue type, priority, labels, fix version, sprint, and assignee set at creation time\n* **Two-way comment sync**: Jira comments appear in Zendesk; ticket comments post to Jira\n* **Multiple issues per ticket**: Link as many Jira issues as needed to one ticket, and vice versa\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when issues are resolved\n* **Role-based permissions**: Control which agents can create or modify Jira issues\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Jira Cloud.\n\n## Security\n\nGit-Zen does not store your Zendesk or Jira data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.\n\n![Jira by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Jira by Git-Zen\n\n## 1. Install the App\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n3. Authorize Zendesk\n4. Authorize Jira\n5. Configure your organization settings\n\n---\n\nYou're all set!\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1243012.apps.zdusercontent.com/1243012/assets/1784423513-2108c16bb7b225a0435c8485fabcc04f/logo-small.png","large_icon":"https://1243012.apps.zdusercontent.com/1243012/assets/1784423513-2108c16bb7b225a0435c8485fabcc04f/logo.png","screenshots":["https://1243012.apps.zdusercontent.com/1243012/assets/1784423513-2108c16bb7b225a0435c8485fabcc04f/screenshot-0.png","https://1243012.apps.zdusercontent.com/1243012/assets/1784423513-2108c16bb7b225a0435c8485fabcc04f/screenshot-1.png","https://1243012.apps.zdusercontent.com/1243012/assets/1784423513-2108c16bb7b225a0435c8485fabcc04f/screenshot-2.png"],"installation_count":0},{"id":1243072,"name":"Conversation Analysis","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":3615258,"app_id":1243072,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-27T20:25:16Z","updated_at":"2026-04-27T20:25:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5732,"entity_id":1243072,"app_id":1243072,"amount":10900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TQrom0ZT9onxitd0KEPGnwD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1T9SF50ZT9onxitd","cost_id":1661,"cost_type":"CostStripe","active":true,"created_at":"2026-04-27T20:25:17.000Z","updated_at":"2026-04-27T20:25:17.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":150}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-27T20:25:15Z","updated_at":"2026-08-12T19:48:39Z","terms_conditions_url":"https://github.com/TS-devworks/Ticket-Conversation-Analysis/blob/main/TermsConditions.md","app_organization":{"id":7657,"name":"Trista S","email":"tjswfhome@gmail.com","website":null,"country_code":"US","stripe_account_id":"acct_1T9SF50ZT9onxitd","state":null},"locations":[2],"date_published":"2026-05-28T17:00:54Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-12T19:48:35Z","owner_id":269519,"author_name":"JDevSolutions","author_email":"jaedevsolutions@gmail.com","author_url":"https://github.com/TS-devworks/Ticket-Conversation-Analysis.git","short_description":"Analyze Zendesk ticket conversations with advanced keyword search.","long_description":"\u003ch2\u003eAbout JDevSolutions\u003c/h2\u003e\n\n\u003cp\u003eJDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, conversations, and customer interactions through practical, data-focused experiences built specifically for Zendesk environments.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our applications and services:\u003c/p\u003e\n\n\u003cp\u003ehttps://ts-devworks.github.io/portfolio/\u003c/p\u003e\n\n\u003ch2\u003eConversation Analysis\u003c/h2\u003e\n\n\u003cp\u003eConversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations.\u003c/p\u003e\n\n\u003cp\u003eSearch across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields.\u003c/p\u003e\n\n\u003cp\u003eWhen searching multiple terms, enable \u003cstrong\u003eGroup by keyword\u003c/strong\u003e to see exactly which tickets match each term, making it easier to identify patterns, overlap, recurring issues, and operational trends across support interactions.\u003c/p\u003e\n\n\u003cp\u003eResults are displayed in a sortable table with key ticket metadata, including visibility (public or private), and can be exported to CSV for reporting, QA review, compliance auditing, training analysis, and deeper operational investigation.\u003c/p\u003e\n\n\u003cp\u003eSave frequently used searches with custom categories to quickly rerun complex queries at any time.\u003c/p\u003e\n\n\u003cp\u003eConversation Analysis enhances the Zendesk experience by providing support leaders, QA teams, and operations specialists with fast, flexible access to historical conversation data that would otherwise require manual review across multiple tickets.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Notice\u003c/h2\u003e\n\n\u003cp\u003ePrivacy Notice / Data Handling Information:\u003c/p\u003e\n\n\u003cp\u003ehttps://github.com/TS-devworks/Conversation-Analysis/blob/main/PrivacyNotice.md\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the \u0026quot;Install\u0026quot; button to add Conversation Analysis to your Zendesk Support instance. During installation, you\u0026#39;ll be prompted to enter your billing information to activate your subscription. Once installed, you can access the app from the support navigation bar. No additional configuration is required to start analyzing your ticket conversations immediately. For detailed usage instructions and best practices, please refer to our user guide available in the app help section or visit our GitHub repository.\u003c/p\u003e\n","raw_long_description":"## About JDevSolutions\n\nJDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, conversations, and customer interactions through practical, data-focused experiences built specifically for Zendesk environments.\n\nLearn more about our applications and services:\n\nhttps://ts-devworks.github.io/portfolio/\n\n## Conversation Analysis\n\nConversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations.\n\nSearch across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields.\n\nWhen searching multiple terms, enable **Group by keyword** to see exactly which tickets match each term, making it easier to identify patterns, overlap, recurring issues, and operational trends across support interactions.\n\nResults are displayed in a sortable table with key ticket metadata, including visibility (public or private), and can be exported to CSV for reporting, QA review, compliance auditing, training analysis, and deeper operational investigation.\n\nSave frequently used searches with custom categories to quickly rerun complex queries at any time.\n\nConversation Analysis enhances the Zendesk experience by providing support leaders, QA teams, and operations specialists with fast, flexible access to historical conversation data that would otherwise require manual review across multiple tickets.\n\n## Privacy Notice\n\nPrivacy Notice / Data Handling Information:\n\nhttps://github.com/TS-devworks/Conversation-Analysis/blob/main/PrivacyNotice.md","raw_installation_instructions":"Simply click the \"Install\" button to add Conversation Analysis to your Zendesk Support instance. During installation, you'll be prompted to enter your billing information to activate your subscription. Once installed, you can access the app from the support navigation bar. No additional configuration is required to start analyzing your ticket conversations immediately. For detailed usage instructions and best practices, please refer to our user guide available in the app help section or visit our GitHub repository.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1243072.apps.zdusercontent.com/1243072/assets/1785552636-48d81b91cc1284736e26170d3758a08a/logo-small.png","large_icon":"https://1243072.apps.zdusercontent.com/1243072/assets/1785552636-48d81b91cc1284736e26170d3758a08a/logo.png","screenshots":["https://1243072.apps.zdusercontent.com/1243072/assets/1785552636-48d81b91cc1284736e26170d3758a08a/screenshot-0.png","https://1243072.apps.zdusercontent.com/1243072/assets/1785552636-48d81b91cc1284736e26170d3758a08a/screenshot-1.png","https://1243072.apps.zdusercontent.com/1243072/assets/1785552636-48d81b91cc1284736e26170d3758a08a/screenshot-2.png"],"installation_count":0},{"id":1243313,"name":"Relatel","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"da","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-28T12:24:43Z","updated_at":"2026-06-02T19:07:32Z","terms_conditions_url":null,"app_organization":{"id":933,"name":"Relatel ApS","email":"kundeservice@relatel.dk","website":"https://www.relatel.dk","country_code":"DK","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-06-02T19:07:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2026-05-28T16:47:37Z","owner_id":269519,"author_name":"Relatel","author_email":"kundeservice@relatel.dk","author_url":"https://www.relatel.dk","short_description":"Automatically display Zendesk tickets when your customers call in.","long_description":"\u003cp\u003eOur Zendesk integration makes it possible to automatically display tickets from Zendesk when you receive calls. The integration looks up tickets in Zendesk where the customer\u0026#39;s phone number is listed. This gives you easy access to relevant and up-to-date information about your customers when they call in.\u003c/p\u003e\n\n\u003cp\u003eData handling: The integration retrieves ticket information from your Zendesk account only at the moment of an incoming call and uses it solely to display the matching ticket to the agent receiving the call. Ticket content is not stored on Relatel servers, and no customer data is shared with third parties. Access to the integration is restricted to authenticated Relatel users within your organization, and OAuth access can be revoked at any time from your Zendesk admin panel. For full details on how we handle and protect personal data, see our privacy policy at https://www.relatel.dk/persondatameddelelse.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe integration is added via the Relatel integrations portal.\u003c/p\u003e\n","raw_long_description":"Our Zendesk integration makes it possible to automatically display tickets from Zendesk when you receive calls. The integration looks up tickets in Zendesk where the customer's phone number is listed. This gives you easy access to relevant and up-to-date information about your customers when they call in.\n\nData handling: The integration retrieves ticket information from your Zendesk account only at the moment of an incoming call and uses it solely to display the matching ticket to the agent receiving the call. Ticket content is not stored on Relatel servers, and no customer data is shared with third parties. Access to the integration is restricted to authenticated Relatel users within your organization, and OAuth access can be revoked at any time from your Zendesk admin panel. For full details on how we handle and protect personal data, see our privacy policy at https://www.relatel.dk/persondatameddelelse.","raw_installation_instructions":"The integration is added via the Relatel integrations portal.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1243313.apps.zdusercontent.com/1243313/assets/1779971074-e661ce11ce6f4b98516d049f862517e5/logo-small.png","large_icon":"https://1243313.apps.zdusercontent.com/1243313/assets/1779971074-e661ce11ce6f4b98516d049f862517e5/logo.png","screenshots":["https://1243313.apps.zdusercontent.com/1243313/assets/1779971074-e661ce11ce6f4b98516d049f862517e5/screenshot-0.png","https://1243313.apps.zdusercontent.com/1243313/assets/1779971074-e661ce11ce6f4b98516d049f862517e5/screenshot-1.png","https://1243313.apps.zdusercontent.com/1243313/assets/1779971074-e661ce11ce6f4b98516d049f862517e5/screenshot-2.png"],"installation_count":0},{"id":1243341,"name":"Ticket Scheduler","state":"published","version":"2.1.1","framework_version":"2.0","parameters":[{"id":3616471,"app_id":1243341,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-28T13:10:45Z","updated_at":"2026-04-28T13:10:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3663403,"app_id":1243341,"name":"setup_acknowledged","kind":"checkbox","required":true,"position":1,"created_at":"2026-06-01T20:06:54Z","updated_at":"2026-06-01T20:06:54Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5733,"entity_id":1243341,"app_id":1243341,"amount":150,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TRBF3ABi2DjbtflMWDgEYbv","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1T6WNpABi2Djbtfl","cost_id":1662,"cost_type":"CostStripe","active":true,"created_at":"2026-04-28T13:10:46.000Z","updated_at":"2026-04-28T13:10:46.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-04-28T13:10:24Z","updated_at":"2026-09-14T18:01:11Z","terms_conditions_url":null,"app_organization":{"id":7580,"name":"Arctic Lunar","email":"services@arcticlunar.com","website":null,"country_code":"DE","stripe_account_id":"acct_1T6WNpABi2Djbtfl","state":null},"locations":[3,2,7],"date_published":"2026-06-05T17:06:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar","background"],"last_update_time":"2026-09-14T18:01:04Z","owner_id":269519,"author_name":"Arctic Lunar","author_email":"support@arcticlunar.com","author_url":"https://www.arcticlunar.com","short_description":"Schedule Zendesk ticket replies and attachments for later.","long_description":"\u003ch1\u003eTicket Scheduler by Arctic Lunar\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlan ticket replies and attachments now and deliver them automatically when it matters most.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eZendesk excels at real-time support, but global teams and time zones need flexible timing. \u003cstrong\u003eTicket Scheduler\u003c/strong\u003e integrates into your ticket sidebar so agents can compose ticket responses and schedule them for later with attachments and automatic status updates.\u003c/p\u003e\n\n\u003cp\u003eOne-time OAuth connects your workspace and tokens refresh automatically in the background.\u003c/p\u003e\n\n\u003ch3\u003e★ Smart Reply Scheduling \u0026amp; Quick Actions\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_scheduling_joq5dhmmv0.png\" alt=\"Scheduling\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSchedule replies to the minute, or use pre-configured buttons.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic delivery:\u003c/strong\u003e Public ticket comments post at the scheduled time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttachments:\u003c/strong\u003e Drag and drop files into the sidebar to send them instantly with your reply.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick buttons:\u003c/strong\u003e Up to 6 presets for delays (e.g. \u0026quot;In 2 hours\u0026quot;) or fixed times (e.g. \u0026quot;08:00 AM\u0026quot;).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e★ Ticket Status Mapping\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_mapping_787hmp2tyz.png\" alt=\"Status mapping\"\u003e\u003c/p\u003e\n\n\u003cp\u003eMap lifecycle events to Zendesk custom statuses like scheduled, sent, cancelled, or failed.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustom or predefined statuses:\u003c/strong\u003e Your own IDs or app-created templates in the admin panel.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorkspace-wide:\u003c/strong\u003e One nav bar setup for the whole team.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHands-free:\u003c/strong\u003e Status updates when messages are scheduled, sent, cancelled, or fail.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e★ Track \u0026amp; Manage Messages\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_tracking_6aq8f9enat.png\" alt=\"Tracking\"\u003e\u003c/p\u003e\n\n\u003cp\u003eOverview in the ticket sidebar: scheduled, sent, cancelled, and failed messages.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReschedule\u003c/strong\u003e pending messages when priorities change.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSend now or cancel\u003c/strong\u003e any queued message instantly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTeam visibility:\u003c/strong\u003e See who scheduled each reply to avoid duplicate responses.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e★ Core Use Cases\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWeekend follow-ups:\u003c/strong\u003e Draft Friday, deliver Monday morning.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-timezone support:\u003c/strong\u003e Write in your hours and customers receive messages in theirs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHigh-volume tickets:\u003c/strong\u003e Coordinate queued replies across agents.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eWe process: Zendesk subdomain; OAuth tokens; ticket IDs; reply text; public/internal setting; optional author ID; attachment tokens; optional custom status IDs. Used only to schedule, verify agents, upload files, deliver messages, and manage schedules.\u003c/p\u003e\n\n\u003cp\u003eHosted on \u003cstrong\u003eAWS\u003c/strong\u003e in the \u003cstrong\u003eEU (eu-central-1)\u003c/strong\u003e. Tokens and schedules stored in \u003cstrong\u003eDynamoDB\u003c/strong\u003e until deleted, sent, or cancelled. We do not sell personal data.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSubprocessor:\u003c/strong\u003e Amazon Web Services\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSupport:\u003c/strong\u003e support@arcticlunar.com\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWebsite:\u003c/strong\u003e https://www.arcticlunar.com\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eUpload and install this app.\u003c/li\u003e\n\u003cli\u003eOpen the Ticket Scheduler setup window from the left main navigation icon and complete setup there (auto-create statuses + OAuth).\u003c/li\u003e\n\u003cli\u003eOpen a ticket and use the sidebar app.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"# Ticket Scheduler by Arctic Lunar\n\n**Plan ticket replies and attachments now and deliver them automatically when it matters most.**\n\nZendesk excels at real-time support, but global teams and time zones need flexible timing. **Ticket Scheduler** integrates into your ticket sidebar so agents can compose ticket responses and schedule them for later with attachments and automatic status updates.\n\nOne-time OAuth connects your workspace and tokens refresh automatically in the background.\n\n### ★ Smart Reply Scheduling \u0026 Quick Actions\n\n![Scheduling](https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_scheduling_joq5dhmmv0.png)\n\nSchedule replies to the minute, or use pre-configured buttons.\n\n* **Automatic delivery:** Public ticket comments post at the scheduled time.\n* **Attachments:** Drag and drop files into the sidebar to send them instantly with your reply.\n* **Quick buttons:** Up to 6 presets for delays (e.g. \"In 2 hours\") or fixed times (e.g. \"08:00 AM\").\n\n### ★ Ticket Status Mapping\n\n![Status mapping](https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_mapping_787hmp2tyz.png)\n\nMap lifecycle events to Zendesk custom statuses like scheduled, sent, cancelled, or failed.\n\n* **Custom or predefined statuses:** Your own IDs or app-created templates in the admin panel.\n* **Workspace-wide:** One nav bar setup for the whole team.\n* **Hands-free:** Status updates when messages are scheduled, sent, cancelled, or fail.\n\n### ★ Track \u0026 Manage Messages\n\n![Tracking](https://pocketbase.arcticlunar.com/api/files/pbc_3607937828/wpvo7jklb1xkgn4/banner_tracking_6aq8f9enat.png)\n\nOverview in the ticket sidebar: scheduled, sent, cancelled, and failed messages.\n\n* **Reschedule** pending messages when priorities change.\n* **Send now or cancel** any queued message instantly.\n* **Team visibility:** See who scheduled each reply to avoid duplicate responses.\n\n### ★ Core Use Cases\n\n* **Weekend follow-ups:** Draft Friday, deliver Monday morning.\n* **Multi-timezone support:** Write in your hours and customers receive messages in theirs.\n* **High-volume tickets:** Coordinate queued replies across agents.\n\n### Data Disclosure \u0026 Privacy\n\nWe process: Zendesk subdomain; OAuth tokens; ticket IDs; reply text; public/internal setting; optional author ID; attachment tokens; optional custom status IDs. Used only to schedule, verify agents, upload files, deliver messages, and manage schedules.\n\nHosted on **AWS** in the **EU (eu-central-1)**. Tokens and schedules stored in **DynamoDB** until deleted, sent, or cancelled. We do not sell personal data.\n\n* **Subprocessor:** Amazon Web Services\n* **Support:** support@arcticlunar.com\n* **Website:** https://www.arcticlunar.com","raw_installation_instructions":"1. Upload and install this app.\n2. Open the Ticket Scheduler setup window from the left main navigation icon and complete setup there (auto-create statuses + OAuth).\n3. Open a ticket and use the sidebar app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1243341.apps.zdusercontent.com/1243341/assets/1788392848-4a8e3d4e2e508d755011d65ecbb5f7d4/logo-small.png","large_icon":"https://1243341.apps.zdusercontent.com/1243341/assets/1788392848-4a8e3d4e2e508d755011d65ecbb5f7d4/logo.png","screenshots":["https://1243341.apps.zdusercontent.com/1243341/assets/1788392848-4a8e3d4e2e508d755011d65ecbb5f7d4/screenshot-0.png","https://1243341.apps.zdusercontent.com/1243341/assets/1788392848-4a8e3d4e2e508d755011d65ecbb5f7d4/screenshot-1.png","https://1243341.apps.zdusercontent.com/1243341/assets/1788392848-4a8e3d4e2e508d755011d65ecbb5f7d4/screenshot-2.png"],"installation_count":7},{"id":1243696,"name":"LeadDesk Talk v2","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3618251,"app_id":1243696,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-29T03:50:04Z","updated_at":"2026-04-29T03:50:04Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3618244,"app_id":1243696,"name":"width","kind":"number","required":false,"position":1,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"340","secure":false,"scopes":null,"options":null},{"id":3618245,"app_id":1243696,"name":"height","kind":"number","required":false,"position":2,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"625","secure":false,"scopes":null,"options":null},{"id":3618246,"app_id":1243696,"name":"disable_number_input","kind":"checkbox","required":false,"position":3,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3618247,"app_id":1243696,"name":"autocall","kind":"checkbox","required":false,"position":4,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3618248,"app_id":1243696,"name":"log_recording","kind":"checkbox","required":false,"position":5,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3618249,"app_id":1243696,"name":"ticket_json_fields","kind":"multiline","required":false,"position":6,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3618250,"app_id":1243696,"name":"custom_object_json_fields","kind":"multiline","required":false,"position":7,"created_at":"2026-04-29T03:50:03Z","updated_at":"2026-04-29T03:50:03Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5734,"entity_id":1243696,"app_id":1243696,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-29T03:50:05.000Z","updated_at":"2026-04-29T03:50:05.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-29T03:50:01Z","updated_at":"2026-06-16T22:51:12Z","terms_conditions_url":null,"app_organization":{"id":494,"name":"Fluentic Ltd","email":"support@fluentic.com","website":"https://www.fluentic.com/","country_code":"FI","stripe_account_id":null,"state":null},"locations":[1,10],"date_published":"2026-06-16T22:51:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://leaddesk.com/software/pricing/"},"location_names":["top_bar","ticket_editor"],"last_update_time":"2026-06-03T03:07:27Z","owner_id":269519,"author_name":"LeadDesk","author_email":"support@leaddesk.com","author_url":"https://www.leaddesk.com","short_description":"Combine high-quality VoIP calling and answering with Support","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing\u003c/strong\u003e \u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cem\u003e\u0026quot;Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customize, which significantly improves the efficiency of our operation.\u0026quot;\u003c/em\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSatu Sekki, Customer Care Team Lead at Edenred \u003c/li\u003e\n\u003c/ul\u003e\n\u003c/blockquote\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake and receive support calls directly in Zendesk\u003c/strong\u003e with LeadDesk Talk. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend SMS follow-ups with additional support messages.\u003c/strong\u003e Choose from pre-made templates or write a custom message to customers. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSeamlessly integrated with Zendesk.\u003c/strong\u003e Calls open new tickets and messages are recorded as notes in that ticket. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGive customers faster, more personalised service\u003c/strong\u003e by bringing powerful contact center features into your Zendesk account. \u003c/p\u003e\n\n\u003cp\u003eLeadDesk Talk helps your agents manage calls and SMS directly in Zendesk. Call and SMS activity is matched to tickets under a customer profile so you can track the entire ticket history in Zendesk. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://371850.fs1.hubspotusercontent-na1.net/hubfs/371850/Zendesk%20Marketplace%20Images/Create%20New%20Tickets%20or%20Select%20Existing%20Tickets%20for%20Each%20Call%20-%20LeadDesk%20Talk.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMake and Receive Calls:\u003c/strong\u003e LeadDesk Talk pops up for agents when there are incoming calls from customers and opens a new associated ticket. Agents can review communication history instantly and provide meaningful support from the beginning of each call. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend Text Messages:\u003c/strong\u003e Follow up with customers to provide additional after-call support. Agents can choose from a set of pre-made templates or write their own message to the customer. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFully Integrated:\u003c/strong\u003e All LeadDesk Talk calls and messages are logged in the internal notes of each ticket in Zendesk so your agents can get a clear view of the customer\u0026#39;s situation. Call recordings can also be accessed when needed. \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://371850.fs1.hubspotusercontent-na1.net/hubfs/371850/Zendesk%20Marketplace%20Images/All%20Call%20and%20SMS%20Activities%20Saved%20as%20Internal%20Notes%20-%20LeadDesk%20Talk.png\" alt=\"\"\u003e \u003c/p\u003e\n\n\u003cp\u003eProtecting our customers\u0026#39; data is LeadDesk\u0026#39;s priority. Learn more at our Security and Compliance Center: https://leaddesk.com/security-and-compliance/ and also our Privacy Policy: https://leaddesk.com/privacy-statement/  \u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003e\u003ca href=\"https://www.leaddesk.com\"\u003eLearn more at LeadDesk.com...\u003c/a\u003e\u003c/em\u003e \u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eLeadDesk Talk requires a LeadDesk subscription. \u003ca href=\"https://leaddesk.com/book-a-demo/\"\u003eBook a Demo\u003c/a\u003e with one of our contact center consultants to see how LeadDesk can transform your customer service.\u003c/strong\u003e \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall LeadDesk Talk in your Zendesk account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf you don\u0026#39;t already have a LeadDesk account, \u003ca href=\"https://leaddesk.com/free-trial/\"\u003eget a free trial here.\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLogin to the telephone client in the top bar with your LeadDesk account. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStart calling in Zendesk with LeadDesk Talk! \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuestions?\u003c/strong\u003e Reach out to LeadDesk Support in your LeadDesk account. LeadDesk provides fast, effective support in English, German, Dutch, Spanish, French, Portuguese, Danish, Finnish, Swedish, and Norwegian.\u003c/p\u003e\n","raw_long_description":"**Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing** \n\n \u003e _\u0026quot;Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customize, which significantly improves the efficiency of our operation.\u0026quot;_ \n\n \u003e - Satu Sekki, Customer Care Team Lead at Edenred \n\n *   **Make and receive support calls directly in Zendesk** with LeadDesk Talk. \n\n *   **Send SMS follow-ups with additional support messages.** Choose from pre-made templates or write a custom message to customers. \n\n *   **Seamlessly integrated with Zendesk.** Calls open new tickets and messages are recorded as notes in that ticket. \n\n **Give customers faster, more personalised service** by bringing powerful contact center features into your Zendesk account. \n\n LeadDesk Talk helps your agents manage calls and SMS directly in Zendesk. Call and SMS activity is matched to tickets under a customer profile so you can track the entire ticket history in Zendesk. \n\n **How It Works** \n\n ![](https://371850.fs1.hubspotusercontent-na1.net/hubfs/371850/Zendesk%20Marketplace%20Images/Create%20New%20Tickets%20or%20Select%20Existing%20Tickets%20for%20Each%20Call%20-%20LeadDesk%20Talk.png) \n\n **Make and Receive Calls:** LeadDesk Talk pops up for agents when there are incoming calls from customers and opens a new associated ticket. Agents can review communication history instantly and provide meaningful support from the beginning of each call. \n\n **Send Text Messages:** Follow up with customers to provide additional after-call support. Agents can choose from a set of pre-made templates or write their own message to the customer. \n\n **Fully Integrated:** All LeadDesk Talk calls and messages are logged in the internal notes of each ticket in Zendesk so your agents can get a clear view of the customer's situation. Call recordings can also be accessed when needed. \n\n ![](https://371850.fs1.hubspotusercontent-na1.net/hubfs/371850/Zendesk%20Marketplace%20Images/All%20Call%20and%20SMS%20Activities%20Saved%20as%20Internal%20Notes%20-%20LeadDesk%20Talk.png) \n\n Protecting our customers' data is LeadDesk's priority. Learn more at our Security and Compliance Center: https://leaddesk.com/security-and-compliance/ and also our Privacy Policy: https://leaddesk.com/privacy-statement/  \n\n _[Learn more at LeadDesk.com...](https://www.leaddesk.com)_ \n\n ","raw_installation_instructions":"**LeadDesk Talk requires a LeadDesk subscription. [Book a Demo](https://leaddesk.com/book-a-demo/) with one of our contact center consultants to see how LeadDesk can transform your customer service.** \n\n 1.  Install LeadDesk Talk in your Zendesk account. \n\n 2.  If you don't already have a LeadDesk account, [get a free trial here.](https://leaddesk.com/free-trial/) \n\n 3.  Login to the telephone client in the top bar with your LeadDesk account. \n\n 4.  Start calling in Zendesk with LeadDesk Talk! \n\n **Questions?** Reach out to LeadDesk Support in your LeadDesk account. LeadDesk provides fast, effective support in English, German, Dutch, Spanish, French, Portuguese, Danish, Finnish, Swedish, and Norwegian.\n\n ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1243696.apps.zdusercontent.com/1243696/assets/1777461807-d2c9c9387db1729ff92a267708ca4975/logo-small.png","large_icon":"https://1243696.apps.zdusercontent.com/1243696/assets/1777461807-d2c9c9387db1729ff92a267708ca4975/logo.png","screenshots":["https://1243696.apps.zdusercontent.com/1243696/assets/1777461807-d2c9c9387db1729ff92a267708ca4975/screenshot-0.png","https://1243696.apps.zdusercontent.com/1243696/assets/1777461807-d2c9c9387db1729ff92a267708ca4975/screenshot-1.png","https://1243696.apps.zdusercontent.com/1243696/assets/1777461807-d2c9c9387db1729ff92a267708ca4975/screenshot-2.png"],"installation_count":1},{"id":1243853,"name":"AI Invoice Processing for Zendesk by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3618802,"app_id":1243853,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-29T11:27:02Z","updated_at":"2026-04-29T11:27:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5735,"entity_id":1243853,"app_id":1243853,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-29T11:27:03.000Z","updated_at":"2026-04-29T11:27:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-29T11:27:01Z","updated_at":"2026-06-03T05:24:26Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2026-05-29T19:53:22Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/"},"location_names":["nav_bar","background"],"last_update_time":"2026-06-03T05:24:22Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=marketplace","short_description":"Automatically extracts structured data from invoices, purchase orders, and receipts in Zendesk tickets using AI-powered OCR.","long_description":"\u003ch1\u003eAI Invoice Processing for Zendesk\u003c/h1\u003e\n\n\u003cp\u003eTurn every invoice into structured, actionable data the moment it hits your queue. When a ticket arrives with an invoice, purchase order, or financial document, the app reads the attachment and extracts key fields like vendor name, invoice number, line items, amounts, and due dates directly into your ticket fields. Structured, validated, ready to act on.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cp\u003eA ticket arrives with a PDF, image, or scanned document attached. The app detects the attachment, reads it using AI-powered OCR, identifies the relevant fields, and fills in your Zendesk ticket fields automatically. The agent opens the ticket and the data is already there.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat gets extracted\u003c/h2\u003e\n\n\u003cp\u003eThe app handles the document types that show up most often in operational and finance-adjacent support queues:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInvoices and billing documents\u003c/strong\u003e — vendor details, line items, totals, payment terms, due dates\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePurchase orders\u003c/strong\u003e - PO numbers, item descriptions, quantities, unit costs, delivery terms\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReceipts and proof of purchase\u003c/strong\u003e - date, amount, retailer, item details, order references\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExpense reports and reimbursement requests\u003c/strong\u003e - employee name, expense categories, amounts, approval status, attached receipts\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCredit notes and statements\u003c/strong\u003e - account numbers, adjustment amounts, billing periods, outstanding balances\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOutput is validated and named — not a block of text, but discrete fields your systems can read, route, or sync.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWho this is for\u003c/h2\u003e\n\n\u003cp\u003eTeams processing financial documents through Zendesk. Accounts payable teams receiving vendor invoices via email-to-ticket. Procurement teams handling purchase orders and supplier correspondence. Finance ops teams managing expense reports, credit notes, and billing disputes. If transactional documents arrive as ticket attachments and someone is manually reading them to pull out the numbers, this is for you.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat your team sees in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eWhen the ticket comes in, the extracted fields are already populated. Agents see a completed ticket alongside the conversation. Custom fields can be mapped to match your existing Zendesk ticket schema.\u003c/p\u003e\n\n\u003cp\u003eFor teams that route or escalate based on document contents, structured fields mean routing rules work on real data, not guesswork.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBuilt for volume\u003c/h2\u003e\n\n\u003cp\u003eThis app is a fit for teams where document-heavy tickets are the norm, not the exception:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAccounts payable support\u003c/strong\u003e — invoice and payment query queues\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProcurement and vendor management\u003c/strong\u003e - PO matching and supplier document intake\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBilling and revenue operations\u003c/strong\u003e - dispute resolution, credit adjustments, statement reconciliation\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFinance shared services\u003c/strong\u003e — expense processing, reimbursement workflows, audit documentation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe extraction runs automatically on ticket creation when an attachment is detected. No OCR configuration, no model training, no outside vendor to manage.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eFrom Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots builds workflow automation apps for Zendesk. Every app is purpose-built for a specific use case, installs in minutes, and runs inside your existing Zendesk setup.\u003c/p\u003e\n\n\u003cp\u003eQuestions before installing? Reach out at \u003ca href=\"mailto:support@knots.com\"\u003esupport@knots.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the app.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eAI Invoice Processing\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select \u003cstrong\u003eSupport\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eLocate the app icon to the left, after the settings icon. If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the settings page, go to \u003cstrong\u003eLogin\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select \u003cstrong\u003eLogin\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003cstrong\u003e\u003ca href=\"mailto:zendesk@knots.io\"\u003ezendesk@knots.io\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# AI Invoice Processing for Zendesk\n\nTurn every invoice into structured, actionable data the moment it hits your queue. When a ticket arrives with an invoice, purchase order, or financial document, the app reads the attachment and extracts key fields like vendor name, invoice number, line items, amounts, and due dates directly into your ticket fields. Structured, validated, ready to act on.\n\n---\n\n## How it works\n\nA ticket arrives with a PDF, image, or scanned document attached. The app detects the attachment, reads it using AI-powered OCR, identifies the relevant fields, and fills in your Zendesk ticket fields automatically. The agent opens the ticket and the data is already there.\n\n---\n\n## What gets extracted\n\nThe app handles the document types that show up most often in operational and finance-adjacent support queues:\n\n- **Invoices and billing documents** — vendor details, line items, totals, payment terms, due dates\n- **Purchase orders** - PO numbers, item descriptions, quantities, unit costs, delivery terms\n- **Receipts and proof of purchase** - date, amount, retailer, item details, order references\n- **Expense reports and reimbursement requests** - employee name, expense categories, amounts, approval status, attached receipts\n- **Credit notes and statements** - account numbers, adjustment amounts, billing periods, outstanding balances\n\nOutput is validated and named — not a block of text, but discrete fields your systems can read, route, or sync.\n\n---\n\n## Who this is for\n\nTeams processing financial documents through Zendesk. Accounts payable teams receiving vendor invoices via email-to-ticket. Procurement teams handling purchase orders and supplier correspondence. Finance ops teams managing expense reports, credit notes, and billing disputes. If transactional documents arrive as ticket attachments and someone is manually reading them to pull out the numbers, this is for you.\n\n---\n\n## What your team sees in Zendesk\n\nWhen the ticket comes in, the extracted fields are already populated. Agents see a completed ticket alongside the conversation. Custom fields can be mapped to match your existing Zendesk ticket schema.\n\nFor teams that route or escalate based on document contents, structured fields mean routing rules work on real data, not guesswork.\n\n---\n\n## Built for volume\n\nThis app is a fit for teams where document-heavy tickets are the norm, not the exception:\n\n- **Accounts payable support** — invoice and payment query queues\n- **Procurement and vendor management** - PO matching and supplier document intake\n- **Billing and revenue operations** - dispute resolution, credit adjustments, statement reconciliation\n- **Finance shared services** — expense processing, reimbursement workflows, audit documentation\n\nThe extraction runs automatically on ticket creation when an attachment is detected. No OCR configuration, no model training, no outside vendor to manage.\n\n---\n\n## From Knots\n\nKnots builds workflow automation apps for Zendesk. Every app is purpose-built for a specific use case, installs in minutes, and runs inside your existing Zendesk setup.\n\nQuestions before installing? Reach out at \u003csupport@knots.com\u003e\n\n[Privacy policy](https://knots.io/privacy-policy/)\n\n","raw_installation_instructions":"## Installation Instructions\n\n### Install the app\n\n1. Click **Install**.\n2. Select the Zendesk instance where you want to install the app.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **AI Invoice Processing**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Click **Install** again.\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select **Support**.\n2. Locate the app icon to the left, after the settings icon. If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n### Create an account\n\n1. On the settings page, go to **Login**.\n2. Create a new account or, if you are already a Knots customer, select **Login**.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at **\u003czendesk@knots.io\u003e**.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1243853.apps.zdusercontent.com/1243853/assets/1780411571-06d4999cf60598fc096bc18be5f06cc9/logo-small.png","large_icon":"https://1243853.apps.zdusercontent.com/1243853/assets/1780411571-06d4999cf60598fc096bc18be5f06cc9/logo.png","screenshots":["https://1243853.apps.zdusercontent.com/1243853/assets/1780411571-06d4999cf60598fc096bc18be5f06cc9/screenshot-0.png","https://1243853.apps.zdusercontent.com/1243853/assets/1780411571-06d4999cf60598fc096bc18be5f06cc9/screenshot-1.png","https://1243853.apps.zdusercontent.com/1243853/assets/1780411571-06d4999cf60598fc096bc18be5f06cc9/screenshot-2.png"],"installation_count":1},{"id":1244070,"name":"Zoom Workforce Management","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3619605,"app_id":1244070,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-29T19:01:58Z","updated_at":"2026-04-29T19:01:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3619604,"app_id":1244070,"name":"region","kind":"text","required":true,"position":1,"created_at":"2026-04-29T19:01:58Z","updated_at":"2026-04-29T19:01:58Z","default_value":"wfm","secure":false,"scopes":null,"options":null}],"plans":[{"id":5738,"entity_id":1244070,"app_id":1244070,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-29T19:02:00.000Z","updated_at":"2026-04-29T19:02:00.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"},{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-29T19:01:57Z","updated_at":"2026-06-05T21:53:41Z","terms_conditions_url":null,"app_organization":{"id":1054,"name":"Zoom","email":"edison.xing@zoom.us","website":"www.zoom.us","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7],"date_published":"2026-06-05T21:53:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zoom.us/pricing/zoom-contact-center"},"location_names":["top_bar","background"],"last_update_time":"2026-05-28T03:13:09Z","owner_id":269519,"author_name":"Zoom Video Communications, Inc.","author_email":"support@zoom.us","author_url":"https://zoom.us","short_description":"Compact Zoom WFM experience for Zendesk agents.","long_description":"\u003cp\u003eZoom WFM opens from the Zendesk top bar with a compact agent experience built for Zendesk. Agents can view their schedule and handle time off, schedule change, and swap requests without leaving the agent workspace.\u003c/p\u003e\n\n\u003cp\u003eIf your account enables it, agents can also access the schedule offer board directly in Zendesk. Relevant Workforce Management alerts appear as native Zendesk notifications, helping agents stay informed in one place.\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eView schedules in a compact top bar experience\u003c/li\u003e\n\u003cli\u003eSubmit time off requests from Zendesk\u003c/li\u003e\n\u003cli\u003eManage schedule change and swap requests\u003c/li\u003e\n\u003cli\u003eAccess the schedule offer board when enabled for your account\u003c/li\u003e\n\u003cli\u003eReceive relevant WFM alerts as native Zendesk notifications\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor more information, see Zoom’s Privacy Statement: https://www.zoom.com/en/trust/privacy/\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to install Zoom WFM\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk, open \u003cstrong\u003eAdmin Center\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eApps and integrations\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eMarketplace\u003c/strong\u003e and locate \u003cstrong\u003eZoom WFM\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and complete the Zendesk installation flow.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSet the \u003cstrong\u003eRegion\u003c/strong\u003e field during installation to match the environment this app should target. After installation, agents can open Zoom WFM from the Zendesk top bar.\u003c/p\u003e\n","raw_long_description":"Zoom WFM opens from the Zendesk top bar with a compact agent experience built for Zendesk. Agents can view their schedule and handle time off, schedule change, and swap requests without leaving the agent workspace.\n\nIf your account enables it, agents can also access the schedule offer board directly in Zendesk. Relevant Workforce Management alerts appear as native Zendesk notifications, helping agents stay informed in one place.\n\n## Key features\n* View schedules in a compact top bar experience\n* Submit time off requests from Zendesk\n* Manage schedule change and swap requests\n* Access the schedule offer board when enabled for your account\n* Receive relevant WFM alerts as native Zendesk notifications\n\nFor more information, see Zoom’s Privacy Statement: https://www.zoom.com/en/trust/privacy/","raw_installation_instructions":"## How to install Zoom WFM\n\n1. In Zendesk, open **Admin Center**.\n2. Go to **Apps and integrations**.\n3. Open the **Marketplace** and locate **Zoom WFM**.\n4. Click **Install** and complete the Zendesk installation flow.\n\nSet the **Region** field during installation to match the environment this app should target. After installation, agents can open Zoom WFM from the Zendesk top bar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1244070.apps.zdusercontent.com/1244070/assets/1779306512-89ae27ea2c3f84c5a061776af15007ed/logo-small.png","large_icon":"https://1244070.apps.zdusercontent.com/1244070/assets/1779306512-89ae27ea2c3f84c5a061776af15007ed/logo.png","screenshots":["https://1244070.apps.zdusercontent.com/1244070/assets/1779306512-89ae27ea2c3f84c5a061776af15007ed/screenshot-0.png","https://1244070.apps.zdusercontent.com/1244070/assets/1779306512-89ae27ea2c3f84c5a061776af15007ed/screenshot-1.png","https://1244070.apps.zdusercontent.com/1244070/assets/1779306512-89ae27ea2c3f84c5a061776af15007ed/screenshot-2.png"],"installation_count":2},{"id":1244119,"name":"In App Notifier","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3620113,"app_id":1244119,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-29T21:25:12Z","updated_at":"2026-04-29T21:25:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5740,"entity_id":1244119,"app_id":1244119,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-29T21:25:13.000Z","updated_at":"2026-04-29T21:25:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-29T21:25:11Z","updated_at":"2026-06-05T05:51:49Z","terms_conditions_url":"https://github.com/jesuloluwao/in-app-notifier-zd/blob/main/TERMS.md","app_organization":{"id":7648,"name":"Lolu Inc","email":"hello@loluolaoye.com","website":null,"country_code":"NG","stripe_account_id":null,"state":null},"locations":[3,4,2],"date_published":"2026-06-05T05:51:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-06-05T05:51:24Z","owner_id":269519,"author_name":"Lolu","author_email":"support@loluolaoye.com","author_url":"https://github.com/jesuloluwao/in-app-notifier-zd","short_description":"Create and show custom in-app modal alerts in Zendesk Support.","long_description":"\u003cp\u003eIn App Notifier helps support teams display targeted modal alerts to agents directly inside Zendesk Support. Use it to announce policy updates, critical operational notices, workflow reminders, and contextual prompts during ticket handling.\u003c/p\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreates configurable modal notifications\u003c/li\u003e\n\u003cli\u003eLets admins manage message content and display rules\u003c/li\u003e\n\u003cli\u003eSupports rich-text messages for clearer communication\u003c/li\u003e\n\u003cli\u003eWorks in ticket sidebar, new ticket sidebar, and nav bar locations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData usage and privacy\u003c/h3\u003e\n\n\u003cp\u003eThe app accesses Zendesk account metadata and ticket-related data needed to evaluate configured rules and render notifications. Configuration data you create in the app is stored in your Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://github.com/jesuloluwao/in-app-notifier-zd/blob/main/PRIVACY.md\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to Apps and integrations \u0026gt; Zendesk Support apps.\u003c/li\u003e\n\u003cli\u003eFind and install In App Notifier from Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app in the nav bar to create notification rules and message content.\u003c/li\u003e\n\u003cli\u003eTest rules from a ticket to confirm modals appear as expected.\u003c/li\u003e\n\u003cli\u003ePublish your rule configuration for your support team.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"In App Notifier helps support teams display targeted modal alerts to agents directly inside Zendesk Support. Use it to announce policy updates, critical operational notices, workflow reminders, and contextual prompts during ticket handling.\n\n### What it does\n\n* Creates configurable modal notifications\n* Lets admins manage message content and display rules\n* Supports rich-text messages for clearer communication\n* Works in ticket sidebar, new ticket sidebar, and nav bar locations\n\n### Data usage and privacy\n\nThe app accesses Zendesk account metadata and ticket-related data needed to evaluate configured rules and render notifications. Configuration data you create in the app is stored in your Zendesk environment.\n\nPrivacy Policy: https://github.com/jesuloluwao/in-app-notifier-zd/blob/main/PRIVACY.md","raw_installation_instructions":"1. In Zendesk Admin Center, go to Apps and integrations \u003e Zendesk Support apps.\n2. Find and install In App Notifier from Zendesk Marketplace.\n3. Open the app in the nav bar to create notification rules and message content.\n4. Test rules from a ticket to confirm modals appear as expected.\n5. Publish your rule configuration for your support team.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1244119.apps.zdusercontent.com/1244119/assets/1780598985-d7aafb640522e88c78d7dfb04ccc6ec6/logo-small.png","large_icon":"https://1244119.apps.zdusercontent.com/1244119/assets/1780598985-d7aafb640522e88c78d7dfb04ccc6ec6/logo.png","screenshots":["https://1244119.apps.zdusercontent.com/1244119/assets/1780598985-d7aafb640522e88c78d7dfb04ccc6ec6/screenshot-0.png","https://1244119.apps.zdusercontent.com/1244119/assets/1780598985-d7aafb640522e88c78d7dfb04ccc6ec6/screenshot-1.png","https://1244119.apps.zdusercontent.com/1244119/assets/1780598985-d7aafb640522e88c78d7dfb04ccc6ec6/screenshot-2.png"],"installation_count":9},{"id":1244542,"name":"Extend Support","state":"published","version":"0.21.21","framework_version":"2.0","parameters":[{"id":3621595,"app_id":1244542,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-04-30T18:51:26Z","updated_at":"2026-04-30T18:51:26Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5741,"entity_id":1244542,"app_id":1244542,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-04-30T18:51:27.000Z","updated_at":"2026-04-30T18:51:27.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-04-30T18:51:26Z","updated_at":"2026-06-05T04:05:48Z","terms_conditions_url":null,"app_organization":{"id":7550,"name":"Extend","email":"support@extend.com","website":null,"country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-05T04:05:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-05T04:04:54Z","owner_id":269519,"author_name":"Extend, Inc.","author_email":"mint@extend.com","author_url":"https://extend.com","short_description":"Automate Extend claim and fulfillment workflows within Zendesk","long_description":"\u003ch3\u003eAbout Extend\u003c/h3\u003e\n\n\u003cp\u003eExtend\u0026#39;s shopper operations platform integrates with Zendesk, giving support agents the ability to view and action Extend customer claims directly from the Zendesk ticket sidebar.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eView all Extend warranty claims for the ticket requester in an embedded sidebar widget\u003c/li\u003e\n\u003cli\u003eSee auto-approval and auto-denial decisions inline with each claim\u003c/li\u003e\n\u003cli\u003eReview product and fulfillment details for every claim\u003c/li\u003e\n\u003cli\u003eApprove or deny pending claims without leaving Zendesk\u003c/li\u003e\n\u003cli\u003eAutomatically create Zendesk tickets from Extend claim events to streamline agent workflows\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThe Extend Support app accesses Zendesk ticket data — including the ticket requester\u0026#39;s email and name, ticket ID, subject, and status — and transmits it to Extend\u0026#39;s servers to retrieve associated warranty claims and display them to the agent. When agents submit approve or deny decisions, those decisions are sent to Extend. After a Zendesk admin completes the one-time OAuth connection, Extend may also create and update Zendesk tickets on the merchant\u0026#39;s behalf in response to Extend claim and contract events. Agent identity (email) is shared with Extend and Okta for authentication and authorization. No Zendesk data is sold or shared with third parties outside this integration.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eThe Extend Support app connects Zendesk to Extend so support teams can view and action Extend claims directly from the Zendesk ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eInstallation includes two setup steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA Zendesk admin installs the Extend Support app and completes a one-time OAuth connection.\u003c/li\u003e\n\u003cli\u003eEach support agent logs in through Okta before viewing claim data in Zendesk.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce connected, merchants can configure Zendesk ticket creation rules by store from the Extend Merchant Portal.\u003c/p\u003e\n\n\u003ch3\u003eStep 1: Install the Extend Support app in Zendesk\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk, open the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eExtend Support\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the Extend Support app.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFollow Zendesk\u0026#39;s prompts to complete the app installation.\u003c/li\u003e\n\u003cli\u003eOnce installed, open any Zendesk ticket and locate the Extend Support app in the ticket sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eStep 2: Complete the one-time admin connect flow\u003c/h3\u003e\n\n\u003cp\u003eThe first time the app is opened, a Zendesk admin must connect the merchant\u0026#39;s Zendesk account to Extend.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the Extend Support app in the Zendesk ticket sidebar.\u003c/li\u003e\n\u003cli\u003eThe app displays a connect screen prompting the admin to link Zendesk to Extend.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect Extend Support\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eYou will be redirected to Zendesk\u0026#39;s OAuth permission screen.\u003c/li\u003e\n\u003cli\u003eReview the requested permissions. Extend requests permission to read and write Zendesk ticket data so it can create and update tickets related to Extend claims.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAllow\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eAfter granting permissions, you will be redirected to the Extend Merchant Portal.\u003c/li\u003e\n\u003cli\u003eIn the Merchant Portal, associate your Extend account with your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003eOnce the connection is complete, Extend automatically creates default integration records for each store under the Extend account.\u003c/li\u003e\n\u003cli\u003eReturn to Zendesk and refresh the Extend Support app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe one-time admin setup is now complete.\u003c/p\u003e\n\n\u003ch3\u003eStep 3: Configure Zendesk ticket creation rules\u003c/h3\u003e\n\n\u003cp\u003eAfter the Zendesk connection is established, ticket creation rules can be configured in the Extend Merchant Portal.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the Extend Merchant Portal.\u003c/li\u003e\n\u003cli\u003eGo to the \u003cstrong\u003eIntegrations\u003c/strong\u003e tab.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk integration settings.\u003c/li\u003e\n\u003cli\u003eConfigure ticket creation rules for each store.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About Extend\n\nExtend's shopper operations platform integrates with Zendesk, giving support agents the ability to view and action Extend customer claims directly from the Zendesk ticket sidebar.\n\n### Features\n\n- View all Extend warranty claims for the ticket requester in an embedded sidebar widget\n- See auto-approval and auto-denial decisions inline with each claim\n- Review product and fulfillment details for every claim\n- Approve or deny pending claims without leaving Zendesk\n- Automatically create Zendesk tickets from Extend claim events to streamline agent workflows\n\n### Data disclosure\n\nThe Extend Support app accesses Zendesk ticket data — including the ticket requester's email and name, ticket ID, subject, and status — and transmits it to Extend's servers to retrieve associated warranty claims and display them to the agent. When agents submit approve or deny decisions, those decisions are sent to Extend. After a Zendesk admin completes the one-time OAuth connection, Extend may also create and update Zendesk tickets on the merchant's behalf in response to Extend claim and contract events. Agent identity (email) is shared with Extend and Okta for authentication and authorization. No Zendesk data is sold or shared with third parties outside this integration.","raw_installation_instructions":"### Overview\n\nThe Extend Support app connects Zendesk to Extend so support teams can view and action Extend claims directly from the Zendesk ticket sidebar.\n\nInstallation includes two setup steps:\n\n1. A Zendesk admin installs the Extend Support app and completes a one-time OAuth connection.\n2. Each support agent logs in through Okta before viewing claim data in Zendesk.\n\nOnce connected, merchants can configure Zendesk ticket creation rules by store from the Extend Merchant Portal.\n\n### Step 1: Install the Extend Support app in Zendesk\n\n1. In Zendesk, open the Zendesk Marketplace.\n2. Search for **Extend Support**.\n3. Select the Extend Support app.\n4. Click **Install**.\n5. Follow Zendesk's prompts to complete the app installation.\n6. Once installed, open any Zendesk ticket and locate the Extend Support app in the ticket sidebar.\n\n### Step 2: Complete the one-time admin connect flow\n\nThe first time the app is opened, a Zendesk admin must connect the merchant's Zendesk account to Extend.\n\n1. Open the Extend Support app in the Zendesk ticket sidebar.\n2. The app displays a connect screen prompting the admin to link Zendesk to Extend.\n3. Click **Connect Extend Support**.\n4. You will be redirected to Zendesk's OAuth permission screen.\n5. Review the requested permissions. Extend requests permission to read and write Zendesk ticket data so it can create and update tickets related to Extend claims.\n6. Click **Allow**.\n7. After granting permissions, you will be redirected to the Extend Merchant Portal.\n8. In the Merchant Portal, associate your Extend account with your Zendesk subdomain.\n9. Once the connection is complete, Extend automatically creates default integration records for each store under the Extend account.\n10. Return to Zendesk and refresh the Extend Support app.\n\nThe one-time admin setup is now complete.\n\n### Step 3: Configure Zendesk ticket creation rules\n\nAfter the Zendesk connection is established, ticket creation rules can be configured in the Extend Merchant Portal.\n\n1. Open the Extend Merchant Portal.\n2. Go to the **Integrations** tab.\n3. Select the Zendesk integration settings.\n4. Configure ticket creation rules for each store.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1244542.apps.zdusercontent.com/1244542/assets/1780500130-858e6b5a8f48365998a143db69d616d8/logo-small.png","large_icon":"https://1244542.apps.zdusercontent.com/1244542/assets/1780500130-858e6b5a8f48365998a143db69d616d8/logo.png","screenshots":["https://1244542.apps.zdusercontent.com/1244542/assets/1780500130-858e6b5a8f48365998a143db69d616d8/screenshot-0.png","https://1244542.apps.zdusercontent.com/1244542/assets/1780500130-858e6b5a8f48365998a143db69d616d8/screenshot-1.png","https://1244542.apps.zdusercontent.com/1244542/assets/1780500130-858e6b5a8f48365998a143db69d616d8/screenshot-2.png"],"installation_count":2},{"id":1244639,"name":"Zendesk Support Assistant for Microsoft 365","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-01T00:47:36Z","updated_at":"2026-05-12T03:10:37Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2026-05-01T01:36:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":[],"last_update_time":"2026-05-12T03:10:35Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://support.zendesk.com/hc/en-us/articles/10588328067738?help_widget=true","short_description":"Get Zendesk support directly in Microsoft 365 apps, with enterprise-grade governance","long_description":"\u003cp\u003eZendesk Support Assistant embeds exceptional service right in your team’s flow of work with enterprise-grade governance. AI-powered support enables teams to resolve issues faster while keeping service secure.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTop features for agents:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch and retrieve tickets by ID, subject, assignee, or user\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreate tickets and add comments or notes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUpdate ticket status, priority, assignee, and tags\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey benefits\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT and HR agents:\u003c/strong\u003e Resolve tickets faster without switching tools, reducing manual work and context switching.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor employees and customers:\u003c/strong\u003e Get help inside Microsoft 365 and Teams where they already work, speeding up service and improving experience.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor admins:\u003c/strong\u003e Manage AI access securely with permission enforcement, telemetry, and audit logging.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFor IT and HR leaders:\u003c/strong\u003e Consolidate service workflows, reduce tool sprawl, and improve productivity with measurable governance and ROI.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eInstall \u003cstrong\u003eZendesk Support Assistant\u003c/strong\u003e from the Microsoft Store.\u003c/li\u003e\n\u003cli\u003eFollow the install prompts.\u003c/li\u003e\n\u003cli\u003eOpen Microsoft Teams.\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eApps\u003c/strong\u003e icon in the sidebar.\u003c/li\u003e\n\u003cli\u003eIn the Apps search bar, search for \u003cstrong\u003eZendesk Support Assistant\u003c/strong\u003e, then click the app when it appears in the results.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAdd\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eA welcome message appears with more information about the app.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eConnecting your Zendesk account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Microsoft Teams, open the \u003cstrong\u003eZendesk Support Assistant\u003c/strong\u003e app.\u003c/li\u003e\n\u003cli\u003eType \u003ccode\u003e/login your-subdomain\u003c/code\u003e. For example, type \u003ccode\u003e/login acme\u003c/code\u003e if your Zendesk URL is \u003ccode\u003eacme.zendesk.com\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eA card appears with a \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect to Zendesk\u003c/strong\u003e and authorize access on the Zendesk page.\u003c/li\u003e\n\u003cli\u003eYou are redirected back to Teams. You are now connected.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eCheck or change your connection:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eType \u003ccode\u003e/login\u003c/code\u003e with no subdomain to see which accounts are connected.\u003c/li\u003e\n\u003cli\u003eType \u003ccode\u003e/logout your-subdomain\u003c/code\u003e to disconnect an account.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Zendesk Support Assistant embeds exceptional service right in your team’s flow of work with enterprise-grade governance. AI-powered support enables teams to resolve issues faster while keeping service secure.\n\n**Top features for agents:**\n\n- Search and retrieve tickets by ID, subject, assignee, or user\n\n- Create tickets and add comments or notes\n\n- Update ticket status, priority, assignee, and tags\n\n**Key benefits**\n\n**For IT and HR agents:** Resolve tickets faster without switching tools, reducing manual work and context switching.\n\n**For employees and customers:** Get help inside Microsoft 365 and Teams where they already work, speeding up service and improving experience.\n\n**For admins:** Manage AI access securely with permission enforcement, telemetry, and audit logging.\n\n**For IT and HR leaders:** Consolidate service workflows, reduce tool sprawl, and improve productivity with measurable governance and ROI.","raw_installation_instructions":"### Getting Started\n\n1. Click the **Install** button.\n2. Install **Zendesk Support Assistant** from the Microsoft Store.\n3. Follow the install prompts.\n4. Open Microsoft Teams.\n5. Click the **Apps** icon in the sidebar.\n6. In the Apps search bar, search for **Zendesk Support Assistant**, then click the app when it appears in the results.\n7. Click **Add**.\n8. A welcome message appears with more information about the app.\n\n### Connecting your Zendesk account\n\n1. In Microsoft Teams, open the **Zendesk Support Assistant** app.\n2. Type `/login your-subdomain`. For example, type `/login acme` if your Zendesk URL is `acme.zendesk.com`.\n3. A card appears with a **Connect to Zendesk** button.\n4. Click **Connect to Zendesk** and authorize access on the Zendesk page.\n5. You are redirected back to Teams. You are now connected.\n\n**Check or change your connection:**\n\n- Type `/login` with no subdomain to see which accounts are connected.\n- Type `/logout your-subdomain` to disconnect an account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1244639.apps.zdusercontent.com/1244639/assets/1778554863-5d768536856121ee8c6c13d62a09bc8c/logo-small.png","large_icon":"https://1244639.apps.zdusercontent.com/1244639/assets/1778554863-5d768536856121ee8c6c13d62a09bc8c/logo.png","screenshots":["https://1244639.apps.zdusercontent.com/1244639/assets/1778554863-5d768536856121ee8c6c13d62a09bc8c/screenshot-0.png","https://1244639.apps.zdusercontent.com/1244639/assets/1778554863-5d768536856121ee8c6c13d62a09bc8c/screenshot-1.png","https://1244639.apps.zdusercontent.com/1244639/assets/1778554863-5d768536856121ee8c6c13d62a09bc8c/screenshot-2.png"],"installation_count":0},{"id":1244642,"name":"ConfigMap","state":"published","version":"1.4.0","framework_version":"2.0","parameters":[{"id":3621923,"app_id":1244642,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-01T00:51:33Z","updated_at":"2026-05-01T00:51:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5742,"entity_id":1244642,"app_id":1244642,"amount":4999,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TS5A80ZT9onxitd4Jgqaflk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1T9SF50ZT9onxitd","cost_id":1663,"cost_type":"CostStripe","active":true,"created_at":"2026-05-01T00:51:35.000Z","updated_at":"2026-05-01T00:51:35.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":100}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-01T00:51:32Z","updated_at":"2026-08-12T19:51:59Z","terms_conditions_url":"https://github.com/TS-devworks/ConfigMap/blob/main/TermsConditions.md","app_organization":{"id":7657,"name":"Trista S","email":"tjswfhome@gmail.com","website":null,"country_code":"US","stripe_account_id":"acct_1T9SF50ZT9onxitd","state":null},"locations":[2],"date_published":"2026-05-29T21:21:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-12T19:51:57Z","owner_id":269519,"author_name":"JDevSolutions","author_email":"jaedevsolutions@gmail.com","author_url":"https://github.com/TS-devworks/ConfigMap","short_description":"Visualize Zendesk configuration dependencies and impact instantly.","long_description":"\u003ch2\u003eAbout JDevSolutions\u003c/h2\u003e\n\n\u003cp\u003eJDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, workflows, and configuration relationships through practical, data-focused experiences built specifically for Zendesk environments.\u003c/p\u003e\n\n\u003cp\u003eLearn more about our applications and services:\u003c/p\u003e\n\n\u003cp\u003ehttps://ts-devworks.github.io/portfolio/\u003c/p\u003e\n\n\u003ch2\u003eConfigMap\u003c/h2\u003e\n\n\u003cp\u003eConfigMap is a powerful admin tool that maps and visualizes relationships across your Zendesk configuration, helping you understand dependencies before making changes.\u003c/p\u003e\n\n\u003cp\u003eSearch any object—such as triggers, automations, groups, macros, views, SLA policies, ticket fields, forms, statuses, tags, or brands—and instantly see where it is referenced and what it impacts.\u003c/p\u003e\n\n\u003cp\u003eThe app provides a bidirectional view of relationships, showing both what an object depends on and what depends on it. Impact analysis cards summarize related objects by type, making it easy to assess risk, identify hidden dependencies, and avoid unintended side effects.\u003c/p\u003e\n\n\u003cp\u003eA two-panel interface allows you to quickly navigate between objects, view detailed metadata, and explore relationships through organized, collapsible sections. Built-in filters for object type and active status help narrow results, while Admin Center deep links provide quick access to make configuration updates directly inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003eConfigMap enhances the Zendesk experience by giving administrators and operations teams greater visibility, faster impact analysis, and improved confidence when managing complex support environments.\u003c/p\u003e\n\n\u003ch2\u003ePrivacy Notice\u003c/h2\u003e\n\n\u003cp\u003ePrivacy Notice / Data Handling Information:\u003c/p\u003e\n\n\u003cp\u003ehttps://github.com/TS-devworks/ConfigMap/blob/main/PrivacyNotice.md\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the \u0026quot;Install\u0026quot; button to add ConfigMap to your Zendesk Support instance. During installation, you\u0026#39;ll be prompted to enter your billing information to activate your subscription. Once installed, you can access ConfigMap from the navigation bar. No additional configuration is required to start visualizing your Zendesk configuration dependencies and impacts.\u003c/p\u003e\n","raw_long_description":"## About JDevSolutions\n\nJDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, workflows, and configuration relationships through practical, data-focused experiences built specifically for Zendesk environments.\n\nLearn more about our applications and services:\n\nhttps://ts-devworks.github.io/portfolio/\n\n## ConfigMap\n\nConfigMap is a powerful admin tool that maps and visualizes relationships across your Zendesk configuration, helping you understand dependencies before making changes.\n\nSearch any object—such as triggers, automations, groups, macros, views, SLA policies, ticket fields, forms, statuses, tags, or brands—and instantly see where it is referenced and what it impacts.\n\nThe app provides a bidirectional view of relationships, showing both what an object depends on and what depends on it. Impact analysis cards summarize related objects by type, making it easy to assess risk, identify hidden dependencies, and avoid unintended side effects.\n\nA two-panel interface allows you to quickly navigate between objects, view detailed metadata, and explore relationships through organized, collapsible sections. Built-in filters for object type and active status help narrow results, while Admin Center deep links provide quick access to make configuration updates directly inside Zendesk.\n\nConfigMap enhances the Zendesk experience by giving administrators and operations teams greater visibility, faster impact analysis, and improved confidence when managing complex support environments.\n\n## Privacy Notice\n\nPrivacy Notice / Data Handling Information:\n\nhttps://github.com/TS-devworks/ConfigMap/blob/main/PrivacyNotice.md","raw_installation_instructions":"Simply click the \"Install\" button to add ConfigMap to your Zendesk Support instance. During installation, you'll be prompted to enter your billing information to activate your subscription. Once installed, you can access ConfigMap from the navigation bar. No additional configuration is required to start visualizing your Zendesk configuration dependencies and impacts.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1244642.apps.zdusercontent.com/1244642/assets/1785552923-92b0ddf73fdd4c51c7649678d1659314/logo-small.png","large_icon":"https://1244642.apps.zdusercontent.com/1244642/assets/1785552923-92b0ddf73fdd4c51c7649678d1659314/logo.png","screenshots":["https://1244642.apps.zdusercontent.com/1244642/assets/1785552923-92b0ddf73fdd4c51c7649678d1659314/screenshot-0.png","https://1244642.apps.zdusercontent.com/1244642/assets/1785552923-92b0ddf73fdd4c51c7649678d1659314/screenshot-1.png","https://1244642.apps.zdusercontent.com/1244642/assets/1785552923-92b0ddf73fdd4c51c7649678d1659314/screenshot-2.png"],"installation_count":1},{"id":1245110,"name":"Shopline Support","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3622923,"app_id":1245110,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-02T19:06:20Z","updated_at":"2026-05-02T19:06:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5744,"entity_id":1245110,"app_id":1245110,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-02T19:06:21.000Z","updated_at":"2026-05-02T19:06:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-02T19:06:19Z","updated_at":"2026-06-03T13:46:55Z","terms_conditions_url":null,"app_organization":{"id":6928,"name":"omnigatech","email":"contact@omnigatech.com","website":"https://omnigatech.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-03T13:46:55Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-03T13:45:35Z","owner_id":269519,"author_name":"OmnigaTech","author_email":"contact@omnigatech.com","author_url":"https://omnigatech.com","short_description":"View Shopline customer and order data inside Zendesk tickets.","long_description":"\u003ch3\u003eShopline Support\u003c/h3\u003e\n\n\u003cp\u003eOmnigaTech builds integrations that help e-commerce support teams work faster. Shopline is our integration that brings your Shopline store data directly into Zendesk Support.  \u003c/p\u003e\n\n\u003ch3\u003eWhat this app does\u003c/h3\u003e\n\n\u003cp\u003eWhen an agent opens a ticket, the app automatically looks up the requester\u0026#39;s email or phone number in your Shopline store and displays the matching customer profile and order history — no tab switching required.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eView customer profile: name, email, phone, total orders, and lifetime spend\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrowse full order history with status, payment, and fulfillment details\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInspect individual orders: line items, shipping address, tracking info, and refunds\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSearch for any customer by email, phone, or name\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSetup\u003c/h3\u003e\n\n\u003cp\u003eAfter installing the app, enter your Shopline store subdomain and API access token. The app validates your credentials and stores the configuration required to keep the integration connected.  \u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eThis app connects to your Shopline store via the Shopline API using the access token you provide. The following data is accessed and displayed within the Zendesk ticket sidebar:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer profile data (name, email, phone, address)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrder data (order number, status, items, amounts, shipping, tracking)\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTo enable the integration, OmnigaTech\u0026#39;s backend service (hosted on Railway) stores your Zendesk subdomain, Shopline store domain, and Shopline access token for your app installation. This configuration data is used to authenticate requests to Shopline and maintain connection state.  \u003c/p\u003e\n\n\u003cp\u003eCustomer and order data is requested on demand and shown in Zendesk. The app also uses short-lived in-memory caching in the browser (typically 1 to 10 minutes) to reduce repeated API calls. This cache is not persisted to localStorage and is cleared when the app session reloads.  \u003c/p\u003e\n\n\u003cp\u003eYou can disconnect your store at any time from the app, which sends a disconnect request so the stored integration configuration for that Zendesk subdomain can be removed from the backend.  \u003c/p\u003e\n\n\u003cp\u003eFor our full privacy policy, visit https://www.omnigatech.com/privacy. For questions or support, contact us at contact@omnigatech.com.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the app to your Zendesk account.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk Support. The Shopline app panel will appear in the right sidebar.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn first use, you will see a configuration screen. Enter the following:  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStore Domain\u003c/strong\u003e — your Shopline store subdomain (e.g., enter \u003ccode\u003emystore\u003c/code\u003e for \u003ccode\u003emystore.myshopline.com\u003c/code\u003e)\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess Token\u003c/strong\u003e — your Shopline API access token\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eTo get your access token:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eLog in to your Shopline admin panel\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eSettings → API Management\u003c/strong\u003e\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCreate a new access token with read permissions for customers and orders\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eCopy the token and paste it into the app configuration screen\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eSave Configuration\u003c/strong\u003e. The app will validate your credentials and then display customer and order data automatically when you open tickets.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you need help, contact us at contact@omnigatech.com.\u003c/p\u003e\n","raw_long_description":"### Shopline Support  \n\nOmnigaTech builds integrations that help e-commerce support teams work faster. Shopline is our integration that brings your Shopline store data directly into Zendesk Support.  \n\n### What this app does  \n\nWhen an agent opens a ticket, the app automatically looks up the requester's email or phone number in your Shopline store and displays the matching customer profile and order history — no tab switching required.  \n\n* View customer profile: name, email, phone, total orders, and lifetime spend  \n* Browse full order history with status, payment, and fulfillment details  \n* Inspect individual orders: line items, shipping address, tracking info, and refunds  \n* Search for any customer by email, phone, or name  \n\n### Setup  \n\nAfter installing the app, enter your Shopline store subdomain and API access token. The app validates your credentials and stores the configuration required to keep the integration connected.  \n\n### Data and privacy  \n\nThis app connects to your Shopline store via the Shopline API using the access token you provide. The following data is accessed and displayed within the Zendesk ticket sidebar:  \n\n* Customer profile data (name, email, phone, address)  \n* Order data (order number, status, items, amounts, shipping, tracking)  \n\nTo enable the integration, OmnigaTech's backend service (hosted on Railway) stores your Zendesk subdomain, Shopline store domain, and Shopline access token for your app installation. This configuration data is used to authenticate requests to Shopline and maintain connection state.  \n\nCustomer and order data is requested on demand and shown in Zendesk. The app also uses short-lived in-memory caching in the browser (typically 1 to 10 minutes) to reduce repeated API calls. This cache is not persisted to localStorage and is cleared when the app session reloads.  \n\nYou can disconnect your store at any time from the app, which sends a disconnect request so the stored integration configuration for that Zendesk subdomain can be removed from the backend.  \n\nFor our full privacy policy, visit https://www.omnigatech.com/privacy. For questions or support, contact us at contact@omnigatech.com.","raw_installation_instructions":"### Installation steps  \n\n1. Click **Install** to add the app to your Zendesk account.  \n\n2. Open any ticket in Zendesk Support. The Shopline app panel will appear in the right sidebar.  \n\n3. On first use, you will see a configuration screen. Enter the following:  \n\n   * **Store Domain** — your Shopline store subdomain (e.g., enter `mystore` for `mystore.myshopline.com`)  \n   * **Access Token** — your Shopline API access token  \n\n4. To get your access token:  \n   * Log in to your Shopline admin panel  \n   * Go to **Settings → API Management**  \n   * Create a new access token with read permissions for customers and orders  \n   * Copy the token and paste it into the app configuration screen  \n\n5. Click **Save Configuration**. The app will validate your credentials and then display customer and order data automatically when you open tickets.  \n\nIf you need help, contact us at contact@omnigatech.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1245110.apps.zdusercontent.com/1245110/assets/1780440560-be7c0cbb207b838149d906d1f5451dee/logo-small.png","large_icon":"https://1245110.apps.zdusercontent.com/1245110/assets/1780440560-be7c0cbb207b838149d906d1f5451dee/logo.png","screenshots":["https://1245110.apps.zdusercontent.com/1245110/assets/1780440560-be7c0cbb207b838149d906d1f5451dee/screenshot-0.png","https://1245110.apps.zdusercontent.com/1245110/assets/1780440560-be7c0cbb207b838149d906d1f5451dee/screenshot-1.png","https://1245110.apps.zdusercontent.com/1245110/assets/1780440560-be7c0cbb207b838149d906d1f5451dee/screenshot-2.png"],"installation_count":3},{"id":1245490,"name":"FastPass IVM","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3623919,"app_id":1245490,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3623912,"app_id":1245490,"name":"fastpass_base_url","kind":"url","required":true,"position":1,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3623913,"app_id":1245490,"name":"organization_id","kind":"text","required":true,"position":2,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3623914,"app_id":1245490,"name":"domain_id","kind":"text","required":true,"position":3,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3623915,"app_id":1245490,"name":"allowed_statuses_csv","kind":"text","required":false,"position":4,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3623916,"app_id":1245490,"name":"allowed_tag_csv","kind":"text","required":false,"position":5,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3623917,"app_id":1245490,"name":"enable_logging","kind":"checkbox","required":false,"position":6,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3623918,"app_id":1245490,"name":"enable_automated_request","kind":"checkbox","required":false,"position":7,"created_at":"2026-05-04T14:10:43Z","updated_at":"2026-05-04T14:10:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5745,"entity_id":1245490,"app_id":1245490,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-04T14:10:45.000Z","updated_at":"2026-05-04T14:10:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-04T14:10:41Z","updated_at":"2026-07-17T19:33:39Z","terms_conditions_url":null,"app_organization":{"id":7678,"name":"FastPassCorp","email":"support@fastpasscorp.com","website":null,"country_code":"DK","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-10T20:25:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.fastpasscorp.com/secure-identity-verification-with-zendesk/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-17T19:33:35Z","owner_id":269519,"author_name":"FastPass Corp.","author_email":"support@fastpasscorp.com","author_url":"https://www.fastpasscorp.com/secure-identity-verification-with-zendesk/","short_description":"Launch FastPass Identity Verification directly from eligible Zendesk tickets.","long_description":"\u003cp\u003eStop help desk social engineering before it starts. FastPass Identity Verification Manager (IVM) for Zendesk brings forced, contextual identity verification directly into the agent\u0026#39;s ticket workflow — so no password reset, MFA re-enrollment, or other sensitive request goes through until the requester is verified. If you\u0026#39;re going passwordless, FastPass IVM is essential for handling passkey issues securely.\u003c/p\u003e\n\n\u003cp\u003eFastPassCorp is a dedicated identity verification vendor. Our sole focus is protecting the service desk — one of the most exploited and least defended parts of enterprise security. Attackers have repeatedly shown it\u0026#39;s often faster to talk their way past a help desk agent than to break an MFA token: the 2023 MGM Resorts and Caesars Entertainment breaches and the 2025 wave of UK retail attacks were both traced back to a phone call to IT support. CISA, the FBI, and the UK NCSC have all issued advisories naming help desk social engineering (associated with groups like Scattered Spider) as an active, ongoing threat. FastPass IVM exists to close that gap.\u003c/p\u003e\n\n\u003ch3\u003eHow it works in Zendesk\u003c/h3\u003e\n\n\u003cp\u003eFastPass IVM sits in the ticket sidebar and reads the ticket automatically — no need to switch systems or judge which requests need scrutiny. When a ticket opens, the app checks status, tags, and requester details against your configured eligibility rules, then either:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003epresents a one-click Launch button, or\u003c/li\u003e\n\u003cli\u003eopens the FastPass IVM Client automatically for tickets meeting your auto-launch criteria\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEither way, the agent completes a controlled verification step before proceeding — closing the window attackers rely on.\u003c/p\u003e\n\n\u003ch3\u003eKey features:\u003c/h3\u003e\n\n\u003cp\u003eLaunches FastPass IVM directly from the Zendesk ticket sidebar\u003cbr\u003e\n- Configurable eligibility rules based on ticket status and tags\u003cbr\u003e\n- Supports both manual and automatic launch modes\u003cbr\u003e\n- Optional debug logging for easy troubleshooting.\u003c/p\u003e\n\n\u003ch3\u003eIs this app right for you?\u003c/h3\u003e\n\n\u003cp\u003eBuilt for organizations using, or evaluating, FastPass IVM as their identity verification layer for the service desk — including teams rolling out passwordless authentication, where lost-device and re-enrollment requests become the new front line for social engineering.\u003c/p\u003e\n\n\u003cp\u003eNot using FastPass yet? Visit fastpasscorp.com or book a free 30-minute overview at calendly.com/fj-1/30min to see FastPass IVM in action.\u003c/p\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy:\u003c/h3\u003e\n\n\u003cp\u003eThis app reads ticket ID, status, tags, and requester name or email from the active Zendesk ticket. This data is transmitted as URL parameters to your organisation\u0026#39;s configured FastPass IVM instance solely to initiate an identity verification request. No Zendesk data is stored or retained by this app. For full details on how FastPass handles customer data, please refer to our privacy policy at https://www.fastpasscorp.com/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click the install button, and follow the Zendesk installation guide document to setup a connection to FastPass.\u003c/p\u003e\n","raw_long_description":"Stop help desk social engineering before it starts. FastPass Identity Verification Manager (IVM) for Zendesk brings forced, contextual identity verification directly into the agent's ticket workflow — so no password reset, MFA re-enrollment, or other sensitive request goes through until the requester is verified. If you're going passwordless, FastPass IVM is essential for handling passkey issues securely.\n\nFastPassCorp is a dedicated identity verification vendor. Our sole focus is protecting the service desk — one of the most exploited and least defended parts of enterprise security. Attackers have repeatedly shown it's often faster to talk their way past a help desk agent than to break an MFA token: the 2023 MGM Resorts and Caesars Entertainment breaches and the 2025 wave of UK retail attacks were both traced back to a phone call to IT support. CISA, the FBI, and the UK NCSC have all issued advisories naming help desk social engineering (associated with groups like Scattered Spider) as an active, ongoing threat. FastPass IVM exists to close that gap.\n\n### How it works in Zendesk\n\nFastPass IVM sits in the ticket sidebar and reads the ticket automatically — no need to switch systems or judge which requests need scrutiny. When a ticket opens, the app checks status, tags, and requester details against your configured eligibility rules, then either:\n\n- presents a one-click Launch button, or\n- opens the FastPass IVM Client automatically for tickets meeting your auto-launch criteria\n\nEither way, the agent completes a controlled verification step before proceeding — closing the window attackers rely on.\n\n### Key features:\n Launches FastPass IVM directly from the Zendesk ticket sidebar\n- Configurable eligibility rules based on ticket status and tags\n- Supports both manual and automatic launch modes\n- Optional debug logging for easy troubleshooting.\n\n### Is this app right for you?\n\nBuilt for organizations using, or evaluating, FastPass IVM as their identity verification layer for the service desk — including teams rolling out passwordless authentication, where lost-device and re-enrollment requests become the new front line for social engineering.\n\nNot using FastPass yet? Visit fastpasscorp.com or book a free 30-minute overview at calendly.com/fj-1/30min to see FastPass IVM in action.\n\n### Data \u0026 Privacy:\nThis app reads ticket ID, status, tags, and requester name or email from the active Zendesk ticket. This data is transmitted as URL parameters to your organisation's configured FastPass IVM instance solely to initiate an identity verification request. 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We run unlimited sample migrations until you are completely satisfied with how everything looks in Zendesk.\n\nMigrate your tickets, contacts, and custom fields from any helpdesk with zero downtime. We do not build continuous sync bridges. Instead, we run precise point-in-time migrations for the delta to ensure a seamless transition. Connect your account securely via OAuth and our technical team will handle the heavy lifting.\n\n### Data Use\n\nAuthorizing this integration grants ClonePartner access strictly to the data required for your migration. We do not retain your data. All records are purged from our systems immediately upon project completion. For full details, review our [Privacy Policy](https://clonepartner.com/privacy).","raw_installation_instructions":"### How to get started\n\nClonePartner provides a fully customizable, engineer-led data migration service. 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Agents can ask TicketDone anything — it searches your knowledge base and returns an answer grounded in your documentation. Full flexibility for edge cases and one-off questions.\u003c/p\u003e\n\n\u003ch3\u003eAutomatic Phone Call Transcription\u003c/h3\u003e\n\n\u003cp\u003eTicketDone adds an internal comment with phone call transcriptions within seconds after a phone call ends. Bringing essential ticket context to where it counts.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSplit by Speaker\u003c/strong\u003e\u003cbr\u003e\nAll transcriptions are split up by speaker so you can easily tell who said what.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnriched by Your Documentation\u003c/strong\u003e\u003cbr\u003e\nTicketDone sources important keywords and phrases from your documentation to ensure accuracy.\u003c/p\u003e\n\n\u003ch3\u003eAlways Up to Date\u003c/h3\u003e\n\n\u003cp\u003eWhen your Help Center articles change, TicketDone picks it up automatically. 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For questions, email help@abreezetech.com.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting Started with TicketDone\u003c/h3\u003e\n\n\u003cp\u003eTicketDone connects to your Zendesk account in a few steps. No technical expertise required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1: Create Your Account\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nVisit ticketdone.io and sign up for a free trial. No credit card required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Connect Zendesk\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nAfter signing in, click \u003cstrong\u003eConnect Zendesk\u003c/strong\u003e and authorize TicketDone to access your account. You\u0026#39;ll be redirected back automatically once connected.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Sync Your Knowledge Base\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nFrom your TicketDone dashboard, click \u003cstrong\u003eSync Articles\u003c/strong\u003e to import your Zendesk Help Center content. This typically takes 1–2 minutes depending on the size of your knowledge base. TicketDone uses these articles to ground every AI-generated response.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4: Install the Sidebar App\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIn Zendesk Admin Center, go to \u003cstrong\u003eApps and Integrations \u0026gt; Apps \u0026gt; Zendesk Support Apps\u003c/strong\u003e, search for \u003cstrong\u003eTicketDone\u003c/strong\u003e, and click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5: Start Using TicketDone\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nOpen any Zendesk ticket. The TicketDone panel appears in the right sidebar. Click \u003cstrong\u003eDraft Response\u003c/strong\u003e, \u003cstrong\u003eGet Help\u003c/strong\u003e, \u003cstrong\u003eSummarize\u003c/strong\u003e, or any other action to get AI assistance grounded in your docs. 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TicketDone reads the ticket, searches your knowledge base using semantic AI, and drafts a response your agent can review and send.\n\n**Get Help**  \nNeed internal guidance before responding? Get Help surfaces the right policies, procedures, or escalation paths — visible only to the agent, never the customer.\n\n**Summarize**  \nInstantly summarize long ticket threads so agents catch up fast — no re-reading required.\n\n**Draft Article**  \nTurn ticket resolutions into knowledge base content. When an agent solves something new, TicketDone drafts a new Help Center article from the conversation.\n\n**Adapt Macros**  \nHave standard macros in Zendesk? TicketDone adapts them to the specific ticket context so agents send personalized responses without starting from scratch.\n\n**Custom Prompt**  \nNeed something specific? Agents can ask TicketDone anything — it searches your knowledge base and returns an answer grounded in your documentation. Full flexibility for edge cases and one-off questions.\n\n### Automatic Phone Call Transcription\nTicketDone adds an internal comment with phone call transcriptions within seconds after a phone call ends. Bringing essential ticket context to where it counts.\n\n**Split by Speaker**\nAll transcriptions are split up by speaker so you can easily tell who said what.\n\n**Enriched by Your Documentation**\nTicketDone sources important keywords and phrases from your documentation to ensure accuracy.\n\n### Always Up to Date\nWhen your Help Center articles change, TicketDone picks it up automatically. Responses are always grounded in your latest documentation — no manual maintenance required.\n\n### Your Agents Stay in Control\n\nTicketDone never sends anything automatically. Every AI-generated response is reviewed by a human agent before reaching the customer. No AI chatbots — customers always talk to your team.\n\n### Data \u0026 Privacy\n\nTo provide these features, TicketDone accesses the following data:\n\n* **Ticket content** (subject, description, comments) — used to understand the customer's issue and generate relevant responses.\n* **Help Center articles** — synced and in our secure database to power response generation.\n* **Agent information** (name, email) — used to personalize assistance and log response history for quality assurance.\n* **Macros** — fetched at request time to enable macro adaptation.\n\nAI generation uses the OpenAI, Anthropic and other similar APIs; data sent to these third parties is subject to their data processing agreement. For questions, email help@abreezetech.com.","raw_installation_instructions":"### Getting Started with TicketDone\n\nTicketDone connects to your Zendesk account in a few steps. No technical expertise required.\n\n**Step 1: Create Your Account**  \nVisit ticketdone.io and sign up for a free trial. No credit card required.\n\n**Step 2: Connect Zendesk**  \nAfter signing in, click **Connect Zendesk** and authorize TicketDone to access your account. You'll be redirected back automatically once connected.\n\n**Step 3: Sync Your Knowledge Base**  \nFrom your TicketDone dashboard, click **Sync Articles** to import your Zendesk Help Center content. This typically takes 1–2 minutes depending on the size of your knowledge base. TicketDone uses these articles to ground every AI-generated response.\n\n**Step 4: Install the Sidebar App**  \nIn Zendesk Admin Center, go to **Apps and Integrations \u003e Apps \u003e Zendesk Support Apps**, search for **TicketDone**, and click **Install**.\n\n**Step 5: Start Using TicketDone**  \nOpen any Zendesk ticket. The TicketDone panel appears in the right sidebar. Click **Draft Response**, **Get Help**, **Summarize**, or any other action to get AI assistance grounded in your docs. Recorded phone calls are automatically transcribed and included as internal notes.\n\n---\n\nNeed help? Contact us at help@abreezetech.com and we'll get you set up.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1246689.apps.zdusercontent.com/1246689/assets/1787336278-4e262b06468bf55fa18f70aca017be48/logo-small.png","large_icon":"https://1246689.apps.zdusercontent.com/1246689/assets/1787336278-4e262b06468bf55fa18f70aca017be48/logo.png","screenshots":["https://1246689.apps.zdusercontent.com/1246689/assets/1787336278-4e262b06468bf55fa18f70aca017be48/screenshot-0.png","https://1246689.apps.zdusercontent.com/1246689/assets/1787336278-4e262b06468bf55fa18f70aca017be48/screenshot-1.png","https://1246689.apps.zdusercontent.com/1246689/assets/1787336278-4e262b06468bf55fa18f70aca017be48/screenshot-2.png"],"installation_count":0},{"id":1247389,"name":"Problem Portfolio","state":"published","version":"0.2.4","framework_version":"2.0","parameters":[{"id":3631643,"app_id":1247389,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-08T07:36:50Z","updated_at":"2026-05-08T07:36:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3631641,"app_id":1247389,"name":"effivis_license_token","kind":"hidden","required":false,"position":1,"created_at":"2026-05-08T07:36:50Z","updated_at":"2026-08-07T21:15:51Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3631642,"app_id":1247389,"name":"effivis_tenant_slug","kind":"hidden","required":false,"position":2,"created_at":"2026-05-08T07:36:50Z","updated_at":"2026-08-07T21:15:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5753,"entity_id":1247389,"app_id":1247389,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-08T07:36:52.000Z","updated_at":"2026-05-08T07:36:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-08T07:36:49Z","updated_at":"2026-08-07T21:15:51Z","terms_conditions_url":null,"app_organization":{"id":7646,"name":"EFFIVIS TECHNOLOGIES SL","email":"support@effivis.com","website":"https://effivis.com","country_code":"ES","stripe_account_id":null,"state":null},"locations":[2,3],"date_published":"2026-07-17T17:12:07Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://effivis.com/en/pricing"},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-08-07T21:15:41Z","owner_id":269519,"author_name":"Effivis","author_email":"support@effivis.com","author_url":"https://effivis.com","short_description":"Manage Problem tickets and their linked Incidents from a single dashboard.","long_description":"\u003cp\u003eZendesk\u0026#39;s native Problem \u0026amp; Incident ticket types are powerful, but out of the box you only get a generic saved-view. Problem Portfolio replaces that with a proper ITSM workflow layer:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eNav-bar dashboard lists every active Problem with the count of linked Incidents, the age of the oldest Incident, and a severity score computed from impact\u003c/li\u003e\n\u003cli\u003eFilter by assignee, priority, tag, or any existing custom field — and group Problems by any dimension you choose\u003c/li\u003e\n\u003cli\u003eDrill into a Problem to see all linked Incidents. Multi-select and bulk-solve, bulk-tag, or bulk-reassign up to 100 Incidents at a time with rate-limit-aware chunking\u003c/li\u003e\n\u003cli\u003eTicket sidebar adapts by ticket type: on a Problem it shows the Incident list with a Solve-all shortcut; on an Incident it shows the parent Problem and sibling Incidents\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo custom fields to provision. Works with whatever custom fields you already have. Connect an Effivis workspace (7-day trial, no card) to unlock AI-powered suggestions that find the right Problem for an unlinked Incident using LLM re-ranking — with built-in PII stripping and one-click GDPR purge.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: This app sends ticket metadata (subject, tags, priority, and custom field values) to Effivis servers for AI-powered ticket matching. Ticket bodies are stripped of PII before processing. No data is sold or shared with third parties. For full details on how your data is handled, see our privacy policy: https://effivis.com/en/privacy-policy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing, open the app from the top navigation. On first run you\u0026#39;ll see a \u0026quot;Connect your Effivis workspace\u0026quot; prompt — click it to create a free workspace in a new tab (or use \u0026quot;Sign in\u0026quot; if you already have one), then come back and click \u0026quot;I\u0026#39;ve completed setup\u0026quot; to finish linking. Takes about two minutes. No manual tokens, no copy-pasting.\u003c/p\u003e\n","raw_long_description":"Zendesk's native Problem \u0026 Incident ticket types are powerful, but out of the box you only get a generic saved-view. Problem Portfolio replaces that with a proper ITSM workflow layer:\n\n- Nav-bar dashboard lists every active Problem with the count of linked Incidents, the age of the oldest Incident, and a severity score computed from impact\n- Filter by assignee, priority, tag, or any existing custom field — and group Problems by any dimension you choose\n- Drill into a Problem to see all linked Incidents. Multi-select and bulk-solve, bulk-tag, or bulk-reassign up to 100 Incidents at a time with rate-limit-aware chunking\n- Ticket sidebar adapts by ticket type: on a Problem it shows the Incident list with a Solve-all shortcut; on an Incident it shows the parent Problem and sibling Incidents\n\nNo custom fields to provision. Works with whatever custom fields you already have. Connect an Effivis workspace (7-day trial, no card) to unlock AI-powered suggestions that find the right Problem for an unlinked Incident using LLM re-ranking — with built-in PII stripping and one-click GDPR purge.\n\nData disclosure: This app sends ticket metadata (subject, tags, priority, and custom field values) to Effivis servers for AI-powered ticket matching. Ticket bodies are stripped of PII before processing. No data is sold or shared with third parties. For full details on how your data is handled, see our privacy policy: https://effivis.com/en/privacy-policy","raw_installation_instructions":"After installing, open the app from the top navigation. On first run you'll see a \"Connect your Effivis workspace\" prompt — click it to create a free workspace in a new tab (or use \"Sign in\" if you already have one), then come back and click \"I've completed setup\" to finish linking. Takes about two minutes. No manual tokens, no copy-pasting.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1247389.apps.zdusercontent.com/1247389/assets/1784819332-c075a1d59e47b61a4148f18cbf4e66bd/logo-small.png","large_icon":"https://1247389.apps.zdusercontent.com/1247389/assets/1784819332-c075a1d59e47b61a4148f18cbf4e66bd/logo.png","screenshots":["https://1247389.apps.zdusercontent.com/1247389/assets/1784819332-c075a1d59e47b61a4148f18cbf4e66bd/screenshot-0.png","https://1247389.apps.zdusercontent.com/1247389/assets/1784819332-c075a1d59e47b61a4148f18cbf4e66bd/screenshot-1.png","https://1247389.apps.zdusercontent.com/1247389/assets/1784819332-c075a1d59e47b61a4148f18cbf4e66bd/screenshot-2.png"],"installation_count":0},{"id":1247465,"name":"Super Views","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3631893,"app_id":1247465,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-08T10:51:56Z","updated_at":"2026-05-08T10:51:56Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5754,"entity_id":1247465,"app_id":1247465,"amount":0,"name":"Free","description":"\u003cp\u003eView up to 100 tickets per view (vs 30 native). Single-column sorting. Custom status labels with category colors. Ticket preview on hover. View selector with filter. Auto-refresh every 6 minutes.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-08T10:51:57.000Z","updated_at":"2026-05-08T10:51:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5755,"entity_id":1247465,"app_id":1247465,"amount":500,"name":"Pro","description":"\u003cp\u003eUp to 1000 tickets per view. Multi-column sort with pills. Color-coded rows by priority, SLA, and VIP. SLA time column. Flags with dot indicators. CSV export. 3-minute auto-refresh. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TUlwAK5eeRoa8BytShCKYGc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TAHQUK5eeRoa8By","cost_id":1668,"cost_type":"CostStripe","active":true,"created_at":"2026-05-08T10:51:57.000Z","updated_at":"2026-05-08T10:51:57.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-08T10:51:55Z","updated_at":"2026-06-17T21:58:02Z","terms_conditions_url":"https://elephatech.com/terms","app_organization":{"id":7534,"name":"Elephatech","email":"support@elephatech.com","website":"https://www.elephatech.com/","country_code":"SG","stripe_account_id":"acct_1TAHQUK5eeRoa8By","state":null},"locations":[2],"date_published":"2026-06-17T21:58:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-06-17T21:55:06Z","owner_id":269519,"author_name":"Elephatech","author_email":"support@elephatech.com","author_url":"https://elephatech.com","short_description":"Enhanced ticket views with sorting, coloring, and CSV export","long_description":"\u003cp\u003eSuper Views replaces native Zendesk ticket views with a faster, richer way to see and triage your tickets.\u003c/p\u003e\n\n\u003cp\u003eWhy Super Views? Native views cap out at 30 tickets and a single sort column, forcing agents to page through lists and lose context. Super Views shows up to 1000 tickets per view with multi-column sorting, color coding, and instant CSV export - all inside the agent workspace.\u003c/p\u003e\n\n\u003cp\u003eKey Features\u003cbr\u003e\n- View up to 1000 tickets per view (vs 30 native)\u003cbr\u003e\n- Multi-column sorting with visual sort pills\u003cbr\u003e\n- Color-coded rows by priority, SLA breach, and VIP status\u003cbr\u003e\n- Flags column with at-a-glance dot indicators\u003cbr\u003e\n- SLA remaining-time column for fast triage\u003cbr\u003e\n- One-click CSV export with resolved names and dates\u003cbr\u003e\n- Ticket preview on hover\u003cbr\u003e\n- Auto-refresh keeps your view current\u003c/p\u003e\n\n\u003cp\u003eBuilt for Teams of Every Size\u003cbr\u003e\nThe free plan includes up to 100 tickets per view and single-column sorting. Upgrade to Pro for up to 1000 tickets, unlimited multi-column sorting, row coloring, flags, the SLA column, and CSV export at $5 per agent per month with a 14-day free trial.\u003c/p\u003e\n\n\u003cp\u003eNo Data Leaves Zendesk\u003cbr\u003e\nSuper Views is 100% client-side. It reads your ticket and view data through the Zendesk Apps Framework (ZAF) and renders everything in the browser. No external servers. No data storage. No third-party tracking. Your data stays in your Zendesk instance. Full privacy policy: https://elephatech.com/privacy\u003c/p\u003e\n\n\u003cp\u003eBuilt by Elephatech. Questions or feature requests? Reach us at support@elephatech.com.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Super Views from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eClick the Super Views icon in your left nav bar to open the full-page view.\u003c/li\u003e\n\u003cli\u003eSelect a view from the dropdown at the top of the page. Super Views loads the tickets for that view automatically.\u003c/li\u003e\n\u003cli\u003eClick any column header to sort. On Pro, click additional headers to sort by multiple columns - sort pills show the active sort order.\u003c/li\u003e\n\u003cli\u003eClick Export CSV to download the current view (Pro).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe free plan includes up to 100 tickets per view and single-column sorting. Upgrade to Pro for up to 1000 tickets, multi-column sorting, color-coded rows, flags, the SLA column, and CSV export.\u003c/p\u003e\n\n\u003cp\u003eThere are no required settings - Super Views works immediately after install. To change the plan, go to Admin Center \u0026gt; Apps and integrations \u0026gt; Apps \u0026gt; Zendesk Support apps \u0026gt; Super Views. No external accounts required.\u003c/p\u003e\n","raw_long_description":"Super Views replaces native Zendesk ticket views with a faster, richer way to see and triage your tickets.\n\nWhy Super Views? Native views cap out at 30 tickets and a single sort column, forcing agents to page through lists and lose context. Super Views shows up to 1000 tickets per view with multi-column sorting, color coding, and instant CSV export - all inside the agent workspace.\n\nKey Features\n- View up to 1000 tickets per view (vs 30 native)\n- Multi-column sorting with visual sort pills\n- Color-coded rows by priority, SLA breach, and VIP status\n- Flags column with at-a-glance dot indicators\n- SLA remaining-time column for fast triage\n- One-click CSV export with resolved names and dates\n- Ticket preview on hover\n- Auto-refresh keeps your view current\n\nBuilt for Teams of Every Size\nThe free plan includes up to 100 tickets per view and single-column sorting. Upgrade to Pro for up to 1000 tickets, unlimited multi-column sorting, row coloring, flags, the SLA column, and CSV export at $5 per agent per month with a 14-day free trial.\n\nNo Data Leaves Zendesk\nSuper Views is 100% client-side. It reads your ticket and view data through the Zendesk Apps Framework (ZAF) and renders everything in the browser. No external servers. No data storage. No third-party tracking. Your data stays in your Zendesk instance. Full privacy policy: https://elephatech.com/privacy\n\nBuilt by Elephatech. Questions or feature requests? Reach us at support@elephatech.com.","raw_installation_instructions":"1. Install Super Views from the Zendesk Marketplace.\n2. Click the Super Views icon in your left nav bar to open the full-page view.\n3. Select a view from the dropdown at the top of the page. Super Views loads the tickets for that view automatically.\n4. Click any column header to sort. On Pro, click additional headers to sort by multiple columns - sort pills show the active sort order.\n5. Click Export CSV to download the current view (Pro).\n\nThe free plan includes up to 100 tickets per view and single-column sorting. Upgrade to Pro for up to 1000 tickets, multi-column sorting, color-coded rows, flags, the SLA column, and CSV export.\n\nThere are no required settings - Super Views works immediately after install. To change the plan, go to Admin Center \u003e Apps and integrations \u003e Apps \u003e Zendesk Support apps \u003e Super Views. No external accounts required.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1247465.apps.zdusercontent.com/1247465/assets/1781614170-f0546fb0d012f4ef0fc7aee89f318e7b/logo-small.png","large_icon":"https://1247465.apps.zdusercontent.com/1247465/assets/1781614170-f0546fb0d012f4ef0fc7aee89f318e7b/logo.png","screenshots":["https://1247465.apps.zdusercontent.com/1247465/assets/1781614170-f0546fb0d012f4ef0fc7aee89f318e7b/screenshot-0.png","https://1247465.apps.zdusercontent.com/1247465/assets/1781614170-f0546fb0d012f4ef0fc7aee89f318e7b/screenshot-1.png","https://1247465.apps.zdusercontent.com/1247465/assets/1781614170-f0546fb0d012f4ef0fc7aee89f318e7b/screenshot-2.png"],"installation_count":2},{"id":1248037,"name":"Uniti AI","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3634102,"app_id":1248037,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-11T04:56:23Z","updated_at":"2026-05-11T04:56:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3634101,"app_id":1248037,"name":"administrators","kind":"text","required":false,"position":1,"created_at":"2026-05-11T04:56:23Z","updated_at":"2026-05-11T04:56:23Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5763,"entity_id":1248037,"app_id":1248037,"amount":5000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TVli9E2lXWjisZS9o7YswqA","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QMJvSE2lXWjisZS","cost_id":1670,"cost_type":"CostStripe","active":true,"created_at":"2026-05-11T04:56:25.000Z","updated_at":"2026-05-11T04:56:25.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":14}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-11T04:56:22Z","updated_at":"2026-06-16T22:02:09Z","terms_conditions_url":null,"app_organization":{"id":1988,"name":"Unwired Logic","email":"support@unwiredlogic.com","website":"https://unwiredlogic.com","country_code":"JP","stripe_account_id":"acct_1QMJvSE2lXWjisZS","state":"published"},"locations":[2],"date_published":"2026-06-16T22:02:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-06-09T00:25:41Z","owner_id":269519,"author_name":"Support","author_email":"support@unwiredlogic.com","author_url":"https://unwiredlogic.com","short_description":"Turn every AI conversation (Voice, SMS, WhatsApp, web chat) into a fully tagged Zendesk ticket in real time.","long_description":"\u003ch1\u003eAbout This App\u003c/h1\u003e\n\n\u003cp\u003eUnwired Logic, an IT consultancy with 20+ years of experience, specializes in solving business challenges through technology. Our app brings every AI conversation into Zendesk automatically, in real time.\u003c/p\u003e\n\n\u003cp\u003eUniti AI handles your customer conversations across voice, SMS, WhatsApp, email, and web chat. This integration captures every one of them as a structured Zendesk ticket — with the full transcript, an AI-generated summary, intent tags, and custom field data — so your support, sales, and marketing teams see the full picture in real time.\u003c/p\u003e\n\n\u003ch1\u003eKey features\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReal-time ticket creation: Every Uniti AI agent conversation across 5 channels lands in Zendesk automatically, with zero manual effort.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFull transcripts and AI summaries: Chat-bubble conversation history and an AI-generated outcome summary on every ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSmart tagging and custom fields: Channel, intent, conversation type, lead source, and UTM attribution populated automatically.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo duplicates: intelligent customer matching by email and phone, plus automatic ticket reopen logic.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBidirectional: Trigger Uniti AI follow-up calls directly from Zendesk macros, triggers, or workflows.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData Handling and Security\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eData exchanged.\u003c/strong\u003e Conversation transcripts, AI summaries, channel/intent tags, and end-customer identifiers (name, email, phone) flow from Uniti AI through this connector into Zendesk tickets. Configuration secrets (Zendesk OAuth token, Uniti webhook secret, optional Uniti credentials) are stored per-installation by Unwired Logic.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess control.\u003c/strong\u003e Zendesk API calls use the OAuth token you grant at setup and are attributed to that user. The admin UI is restricted to emails listed in the \u003cstrong\u003eAdministrators\u003c/strong\u003e parameter. Incoming Uniti webhooks are verified with a shared secret.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTransport and storage.\u003c/strong\u003e All traffic uses HTTPS / TLS. Stored secrets are masked in the UI and never re-displayed after saving.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermitted use.\u003c/strong\u003e Data is used solely to deliver this integration. It is \u003cstrong\u003enot\u003c/strong\u003e used for advertising, profiling, training third-party models, resale, or any unrelated purpose.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRevoke / uninstall.\u003c/strong\u003e Click \u003cstrong\u003eRevoke OAuth Access\u003c/strong\u003e in the app, or uninstall from Zendesk Admin Center.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContact.\u003c/strong\u003e \u003ca href=\"mailto:support@unwiredlogic.com\"\u003esupport@unwiredlogic.com\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eStep 1: Install from the Zendesk Marketplace\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOn the \u003ca href=\"https://www.zendesk.com/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e, search for \u003cstrong\u003e\u0026quot;Uniti AI\u0026quot;\u003c/strong\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e. Choose your Zendesk account if prompted.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the install dialog, fill in \u003cstrong\u003eAdministrators\u003c/strong\u003e — the email(s) of the Zendesk admin(s) allowed to manage this app (comma or semicolon-separated). Only these users see the configuration screen; everyone else gets \u0026quot;Access Denied\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter install, open the app from the Zendesk left nav bar.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eStep 2: Register the Installation\u003c/h2\u003e\n\n\u003cp\u003eOn first open, a banner says \u003cem\u003e\u0026quot;This Zendesk installation is not registered...\u0026quot;\u003c/em\u003e. Click \u003cstrong\u003eRegister Installation\u003c/strong\u003e. You may then see \u003cem\u003e\u0026quot;...Unwired Logic support is working on the setup.\u0026quot;\u003c/em\u003e — wait until this clears; our team is provisioning your backend. Reload the app once setup is complete.\u003c/p\u003e\n\n\u003ch2\u003eStep 3: Grant Zendesk OAuth Access\u003c/h2\u003e\n\n\u003cp\u003eIn the \u003cstrong\u003eZendesk Access\u003c/strong\u003e section, click \u003cstrong\u003eGrant Access to Zendesk\u003c/strong\u003e. A new tab opens the Zendesk OAuth consent screen — click \u003cstrong\u003eAllow\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e The granting user becomes the \u003cem\u003eacting agent\u003c/em\u003e — every ticket and action by the integration is attributed to them. Use a dedicated service account when possible.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eStep 4: Configure the Uniti Webhook\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn the \u003cstrong\u003eUniti Webhook\u003c/strong\u003e section, copy the \u003cstrong\u003eWebhook URL\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Uniti, create a webhook pointing at that URL. Uniti generates a \u003cstrong\u003ewebhook secret\u003c/strong\u003e — copy it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the secret into the \u003cstrong\u003eWebhook Secret\u003c/strong\u003e field here (must be longer than 6 characters) and click \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eAn empty secret means no caller verification — use only for short-term testing.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch2\u003eStep 5: Add External Webhook Systems \u003cem\u003e(optional)\u003c/em\u003e\u003c/h2\u003e\n\n\u003cp\u003eTo forward Uniti events to downstream systems (CRM, analytics, etc.), use the \u003cstrong\u003eExternal Webhook Systems\u003c/strong\u003e section. Up to 3 systems, each with its own name, URL, and auto-generated signing secret.\u003c/p\u003e\n\n\u003ch2\u003eStep 6: Set Up Uniti Proxy APIs \u003cem\u003e(optional — for callers that cannot do OAuth)\u003c/em\u003e\u003c/h2\u003e\n\n\u003cp\u003eSkip unless you\u0026#39;ll call Uniti APIs from a place that can\u0026#39;t perform OAuth (e.g., Zendesk triggers, automations, or macros hitting \u003cem\u003eCreate Lead\u003c/em\u003e / \u003cem\u003eStop Follow-Ups\u003c/em\u003e).\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGet a \u003cstrong\u003eClient ID\u003c/strong\u003e and \u003cstrong\u003eClient Secret\u003c/strong\u003e from Uniti support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter both in the \u003cstrong\u003eUniti proxy APIs\u003c/strong\u003e section and click \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe section also shows the proxy URLs and API key your caller should use.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eStep 7: Enable the Integration\u003c/h2\u003e\n\n\u003cp\u003eIn the \u003cstrong\u003eUniti Integration Service\u003c/strong\u003e section, flip \u003cstrong\u003eEnabled\u003c/strong\u003e to \u003cstrong\u003eActive\u003c/strong\u003e. Uniti AI conversations will then start appearing as Zendesk tickets.\u003c/p\u003e\n\n\u003ch2\u003eTroubleshooting\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026quot;Access Denied\u0026quot; on the app\u003c/strong\u003e — your email isn\u0026#39;t in the \u003cstrong\u003eAdministrators\u003c/strong\u003e parameter. An admin can update it via Admin Center → Apps and Integrations → Zendesk Support Apps → \u003cem\u003eUniti AI\u003c/em\u003e → \u003cstrong\u003eChange settings\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStale OAuth grant\u003c/strong\u003e — in \u003cstrong\u003eZendesk Access\u003c/strong\u003e, click \u003cstrong\u003eRevoke OAuth Access\u003c/strong\u003e, then \u003cstrong\u003eGrant Access to Zendesk\u003c/strong\u003e again.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHelp:\u003c/strong\u003e \u003ca href=\"mailto:support@unwiredlogic.com\"\u003esupport@unwiredlogic.com\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# About This App\n\nUnwired Logic, an IT consultancy with 20+ years of experience, specializes in solving business challenges through technology. Our app brings every AI conversation into Zendesk automatically, in real time.\n\nUniti AI handles your customer conversations across voice, SMS, WhatsApp, email, and web chat. This integration captures every one of them as a structured Zendesk ticket — with the full transcript, an AI-generated summary, intent tags, and custom field data — so your support, sales, and marketing teams see the full picture in real time.\n\n# Key features\n\n- Real-time ticket creation: Every Uniti AI agent conversation across 5 channels lands in Zendesk automatically, with zero manual effort.\n\n- Full transcripts and AI summaries: Chat-bubble conversation history and an AI-generated outcome summary on every ticket.\n\n- Smart tagging and custom fields: Channel, intent, conversation type, lead source, and UTM attribution populated automatically.\n\n- No duplicates: intelligent customer matching by email and phone, plus automatic ticket reopen logic.\n\n- Bidirectional: Trigger Uniti AI follow-up calls directly from Zendesk macros, triggers, or workflows.\n\n# Data Handling and Security\n\n**Data exchanged.** Conversation transcripts, AI summaries, channel/intent tags, and end-customer identifiers (name, email, phone) flow from Uniti AI through this connector into Zendesk tickets. Configuration secrets (Zendesk OAuth token, Uniti webhook secret, optional Uniti credentials) are stored per-installation by Unwired Logic.\n\n**Access control.** Zendesk API calls use the OAuth token you grant at setup and are attributed to that user. The admin UI is restricted to emails listed in the **Administrators** parameter. Incoming Uniti webhooks are verified with a shared secret.\n\n**Transport and storage.** All traffic uses HTTPS / TLS. Stored secrets are masked in the UI and never re-displayed after saving.\n\n**Permitted use.** Data is used solely to deliver this integration. It is **not** used for advertising, profiling, training third-party models, resale, or any unrelated purpose.\n\n**Revoke / uninstall.** Click **Revoke OAuth Access** in the app, or uninstall from Zendesk Admin Center.\n\n**Contact.** [support@unwiredlogic.com](mailto:support@unwiredlogic.com)\n","raw_installation_instructions":"## Step 1: Install from the Zendesk Marketplace\n\n1. On the [Zendesk Marketplace](https://www.zendesk.com/marketplace/), search for **\"Uniti AI\"** and click **Install**. Choose your Zendesk account if prompted.\n\n2. In the install dialog, fill in **Administrators** — the email(s) of the Zendesk admin(s) allowed to manage this app (comma or semicolon-separated). Only these users see the configuration screen; everyone else gets \"Access Denied\".\n\n3. After install, open the app from the Zendesk left nav bar.\n\n\n## Step 2: Register the Installation\n\nOn first open, a banner says *\"This Zendesk installation is not registered...\"*. Click **Register Installation**. You may then see *\"...Unwired Logic support is working on the setup.\"* — wait until this clears; our team is provisioning your backend. Reload the app once setup is complete.\n\n\n## Step 3: Grant Zendesk OAuth Access\n\nIn the **Zendesk Access** section, click **Grant Access to Zendesk**. A new tab opens the Zendesk OAuth consent screen — click **Allow**.\n\n\u003e **Important:** The granting user becomes the *acting agent* — every ticket and action by the integration is attributed to them. Use a dedicated service account when possible.\n\n\n## Step 4: Configure the Uniti Webhook\n\n1. In the **Uniti Webhook** section, copy the **Webhook URL**.\n\n2. In Uniti, create a webhook pointing at that URL. Uniti generates a **webhook secret** — copy it.\n\n3. Paste the secret into the **Webhook Secret** field here (must be longer than 6 characters) and click **Save**.\n\n\u003e An empty secret means no caller verification — use only for short-term testing.\n\n\n## Step 5: Add External Webhook Systems *(optional)*\n\nTo forward Uniti events to downstream systems (CRM, analytics, etc.), use the **External Webhook Systems** section. Up to 3 systems, each with its own name, URL, and auto-generated signing secret.\n\n\n## Step 6: Set Up Uniti Proxy APIs *(optional — for callers that cannot do OAuth)*\n\nSkip unless you'll call Uniti APIs from a place that can't perform OAuth (e.g., Zendesk triggers, automations, or macros hitting *Create Lead* / *Stop Follow-Ups*).\n\n1. Get a **Client ID** and **Client Secret** from Uniti support.\n\n2. Enter both in the **Uniti proxy APIs** section and click **Save**.\n\n3. The section also shows the proxy URLs and API key your caller should use.\n\n\n## Step 7: Enable the Integration\n\nIn the **Uniti Integration Service** section, flip **Enabled** to **Active**. Uniti AI conversations will then start appearing as Zendesk tickets.\n\n\n## Troubleshooting\n\n- **\"Access Denied\" on the app** — your email isn't in the **Administrators** parameter. An admin can update it via Admin Center → Apps and Integrations → Zendesk Support Apps → *Uniti AI* → **Change settings**.\n- **Stale OAuth grant** — in **Zendesk Access**, click **Revoke OAuth Access**, then **Grant Access to Zendesk** again.\n- **Help:** [support@unwiredlogic.com](mailto:support@unwiredlogic.com)\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1248037.apps.zdusercontent.com/1248037/assets/1780647268-eb0417b736416b8e0ffd330133927397/logo-small.png","large_icon":"https://1248037.apps.zdusercontent.com/1248037/assets/1780647268-eb0417b736416b8e0ffd330133927397/logo.png","screenshots":["https://1248037.apps.zdusercontent.com/1248037/assets/1780647268-eb0417b736416b8e0ffd330133927397/screenshot-0.png","https://1248037.apps.zdusercontent.com/1248037/assets/1780647268-eb0417b736416b8e0ffd330133927397/screenshot-1.png","https://1248037.apps.zdusercontent.com/1248037/assets/1780647268-eb0417b736416b8e0ffd330133927397/screenshot-2.png"],"installation_count":0},{"id":1248131,"name":"Onro","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":3634517,"app_id":1248131,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-11T10:08:24Z","updated_at":"2026-05-11T10:08:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3634516,"app_id":1248131,"name":"onro_api_key","kind":"text","required":true,"position":1,"created_at":"2026-05-11T10:08:24Z","updated_at":"2026-05-11T10:08:24Z","default_value":null,"secure":true,"scopes":["body"],"options":null}],"plans":[{"id":5765,"entity_id":1248131,"app_id":1248131,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-11T10:08:25.000Z","updated_at":"2026-05-11T10:08:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-11T10:08:23Z","updated_at":"2026-06-17T18:19:16Z","terms_conditions_url":null,"app_organization":{"id":7671,"name":"MB Onro Technologies","email":"support@onro.io","website":"https://onro.io","country_code":"LT","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-05T03:41:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://onro.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-17T18:19:13Z","owner_id":269519,"author_name":"Onro","author_email":"info@onro.io","author_url":"https://onro.io","short_description":"Power your logistics support with Onro. Access orders directly in Zendesk.","long_description":"\u003cp\u003eOnro is an AI-powered courier management system built for courier and logistics providers, delivery businesses, last-mile delivery services, retailers, and other organizations that manage delivery operations at scale. It helps businesses centralize and streamline delivery workflows, from order creation and dispatching to real-time tracking, driver coordination, and customer communication.\u003c/p\u003e\n\n\u003cp\u003eThe Onro Zendesk app extends these capabilities into customer support operations by enabling agents to access delivery information directly within the Zendesk ticket sidebar. Support teams can search for any delivery using an Onro order code and instantly retrieve key shipment details without leaving Zendesk or switching between systems.\u003c/p\u003e\n\n\u003cp\u003eOnce an order is found, agents can view essential operational information such as order code, delivery status, last status update time, order type, service type, delivery method, and vehicle type (when applicable). This gives support teams immediate visibility into the delivery lifecycle and helps them respond to customer inquiries with accurate and up-to-date information.\u003c/p\u003e\n\n\u003cp\u003eBy integrating Onro with Zendesk, support teams can significantly reduce the time required to investigate delivery issues, track shipments, and answer status-related questions. Instead of navigating multiple platforms or contacting operations teams, agents can access the required information instantly, improving both operational efficiency and customer experience.\u003c/p\u003e\n\n\u003cp\u003eThis integration is especially valuable for courier and logistics businesses that handle high volumes of delivery-related support tickets where fast and accurate responses are critical to maintaining service quality.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure:\u003c/strong\u003e This app sends the order code entered by a Zendesk agent and the configured Onro API key to Onro services in order to retrieve matching delivery order information. The app does not transmit Zendesk conversation content to Onro. The app does not display customer contact details, addresses, driver details, or private delivery instructions inside Zendesk. Data is used solely to retrieve and display delivery order information for the authorized Onro customer account.\u003c/p\u003e\n\n\u003cp\u003eAll data access is limited to the connected Onro account and follows strict authorization controls to ensure secure and controlled usage.\u003c/p\u003e\n\n\u003cp\u003eOnro processes and protects data in accordance with its privacy policy: https://onro.io/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eLog in to your Onro admin panel.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to Settings \u0026gt; Integrations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Zendesk integration section.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate or copy your Onro API Key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Admin Center, install the Onro app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste the API key into the app setting named \u0026quot;Onro API Key\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave the app settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a Zendesk ticket and use the Onro app in the ticket sidebar to search for delivery orders using an order code.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Onro is an AI-powered courier management system built for courier and logistics providers, delivery businesses, last-mile delivery services, retailers, and other organizations that manage delivery operations at scale. It helps businesses centralize and streamline delivery workflows, from order creation and dispatching to real-time tracking, driver coordination, and customer communication.\n\nThe Onro Zendesk app extends these capabilities into customer support operations by enabling agents to access delivery information directly within the Zendesk ticket sidebar. Support teams can search for any delivery using an Onro order code and instantly retrieve key shipment details without leaving Zendesk or switching between systems.\n\nOnce an order is found, agents can view essential operational information such as order code, delivery status, last status update time, order type, service type, delivery method, and vehicle type (when applicable). This gives support teams immediate visibility into the delivery lifecycle and helps them respond to customer inquiries with accurate and up-to-date information.\n\nBy integrating Onro with Zendesk, support teams can significantly reduce the time required to investigate delivery issues, track shipments, and answer status-related questions. Instead of navigating multiple platforms or contacting operations teams, agents can access the required information instantly, improving both operational efficiency and customer experience.\n\nThis integration is especially valuable for courier and logistics businesses that handle high volumes of delivery-related support tickets where fast and accurate responses are critical to maintaining service quality.\n\n**Data disclosure:** This app sends the order code entered by a Zendesk agent and the configured Onro API key to Onro services in order to retrieve matching delivery order information. The app does not transmit Zendesk conversation content to Onro. The app does not display customer contact details, addresses, driver details, or private delivery instructions inside Zendesk. Data is used solely to retrieve and display delivery order information for the authorized Onro customer account.\n\nAll data access is limited to the connected Onro account and follows strict authorization controls to ensure secure and controlled usage.\n\nOnro processes and protects data in accordance with its privacy policy: https://onro.io/privacy-policy/","raw_installation_instructions":"1. Log in to your Onro admin panel.\n\n2. Navigate to Settings \u003e Integrations.\n\n3. Open the Zendesk integration section.\n\n4. Generate or copy your Onro API Key.\n\n5. In Zendesk Admin Center, install the Onro app from the Zendesk Marketplace.\n\n6. Paste the API key into the app setting named \"Onro API Key\".\n\n7. Save the app settings.\n\n8. Open a Zendesk ticket and use the Onro app in the ticket sidebar to search for delivery orders using an order code.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1248131.apps.zdusercontent.com/1248131/assets/1780756122-c07f0534b34cace4eb1d776e05e460a7/logo-small.png","large_icon":"https://1248131.apps.zdusercontent.com/1248131/assets/1780756122-c07f0534b34cace4eb1d776e05e460a7/logo.png","screenshots":["https://1248131.apps.zdusercontent.com/1248131/assets/1780756122-c07f0534b34cace4eb1d776e05e460a7/screenshot-0.png","https://1248131.apps.zdusercontent.com/1248131/assets/1780756122-c07f0534b34cace4eb1d776e05e460a7/screenshot-1.png","https://1248131.apps.zdusercontent.com/1248131/assets/1780756122-c07f0534b34cace4eb1d776e05e460a7/screenshot-2.png"],"installation_count":2},{"id":1248701,"name":"Dynamic Content Manager by LEAFWORKS","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3636670,"app_id":1248701,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-12T11:05:44Z","updated_at":"2026-05-12T11:05:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5770,"entity_id":1248701,"app_id":1248701,"amount":5900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TQmvUCcWxR53GtmFk1naxUD","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Etxt3CcWxR53Gtm","cost_id":1671,"cost_type":"CostStripe","active":true,"created_at":"2026-05-12T11:05:45.000Z","updated_at":"2026-05-12T11:05:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"UA-145365204-1","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-12T11:05:43Z","updated_at":"2026-05-27T17:36:36Z","terms_conditions_url":"https://leafworks.de/terms-and-conditions/","app_organization":{"id":2387,"name":"Leafworks","email":"support@leafworks.de","website":"https://leafworks.de?utm_source=zendesk\u0026utm_medium=referral\u0026utm_campaign=zendesk_partner_listing","country_code":"DE","stripe_account_id":"acct_1Etxt3CcWxR53Gtm","state":"published"},"locations":[2,7],"date_published":"2026-05-27T17:36:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","background"],"last_update_time":"2026-05-12T11:05:43Z","owner_id":269519,"author_name":"Leafworks","author_email":"zendesk@leafworks.de","author_url":"https://leafworks.de","short_description":"App for Zendesk Support to enhance admin productivity and streamline management of dynamic content maintenance by team LEAFWORKS","long_description":"\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eDynamic Content Manager\u003c/strong\u003e app makes managing dynamic content in Zendesk faster, cleaner, and far more intuitive than the standard admin interface. Create, edit, organize, and maintain dynamic content and language variants in one modern workspace—without endless clicks, page switching, or losing track of what content exists.\u003c/p\u003e\n\n\u003ch2\u003eWhy is the Dynamic Content Manager a game changer?\u003c/h2\u003e\n\n\u003cp\u003eThe Dynamic Content Manager gives you a complete overview of all your content, variants, and placeholders in one place—making content maintenance faster, easier, and far less error-prone.\u003c/p\u003e\n\n\u003cp\u003eSwitch effortlessly between language variants, create missing translations without jumping between pages, and preview every variant before publishing—including HTML content for signatures or Help Center articles.\u003c/p\u003e\n\n\u003cp\u003eThe app also includes a lightweight HTML editor with basic formatting buttons, making it easy to build and edit rich content directly inside the app.\u003c/p\u003e\n\n\u003ch2\u003eImportant Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Dynamic Content placeholders directly in the app\u003c/strong\u003e\u003cbr\u003e\nAdd and manage placeholders from the app UI—no need to navigate back and forth to the Admin Center.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMonitor the health of your Dynamic Content\u003c/strong\u003e\u003cbr\u003e\nGet a clear overview of your content completeness, including missing language variants and incomplete Dynamic Content items.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplete missing content directly in the UI\u003c/strong\u003e\u003cbr\u003e\nIdentify incomplete items and add missing translations or variants without leaving the interface.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePowerful filtering and organization\u003c/strong\u003e\u003cbr\u003e\nQuickly filter Dynamic Content by name, category, default language, or type (conditional, HTML, or text) to find exactly what you need.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSee where Dynamic Content is used across Zendesk\u003c/strong\u003e\u003cbr\u003e\nDisplay external references such as macros, triggers, and automations where Dynamic Content is used, with deep links to jump directly into those assets for editing.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy teams love it\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eFewer clicks for every content update\u003c/li\u003e\n\u003cli\u003eBetter visibility into content quality and completeness\u003c/li\u003e\n\u003cli\u003eFaster multilingual content management\u003c/li\u003e\n\u003cli\u003eEasier maintenance through centralized navigation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Disclosure\u003c/h2\u003e\n\n\u003cp\u003eData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eApp inquiries\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"mailto:zendesk@leafworks.de\"\u003eContact us\u003c/a\u003e if you have any questions, comments, or feature requests regarding this app.\u003c/p\u003e\n\n\u003ch2\u003eAbout Leafworks\u003c/h2\u003e\n\n\u003cp\u003eAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026amp; premier partner we look back on long-term and extensive experience.\u003c/p\u003e\n\n\u003cp\u003eOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. \u003ca href=\"https://leafworks.de/en/sales-meeting-2/\"\u003eBook a free consultation here\u003c/a\u003e. We are happy to hear from you.\u003c/p\u003e\n\n\u003ch2\u003eMore from Leafworks\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.zendesk.com/marketplace/partners/2387/leafworks\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\" alt=\"partners-web\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch2\u003eContact\u003c/h2\u003e\n\n\u003cp\u003eMail: \u003ca href=\"mailto:zendesk@leafworks.de\"\u003ezendesk@leafworks.de\u003c/a\u003e \u003cbr\u003e\n Web: \u003ca href=\"https://leafworks.de/en/\"\u003ewww.leafworks.de\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://leafworks.de/en/\"\u003e\u003cimg src=\"https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\" alt=\"website\"\u003e\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall app, navigate to navbar and select which apps you want to install, there you can control other apps as well.\u003c/p\u003e\n","raw_long_description":"[website]: https://leafworks.de/en/\r\n[partners-web]: https://www.zendesk.com/marketplace/partners/2387/leafworks\r\n[book]: https://leafworks.de/en/sales-meeting-2/\r\n[banner]: https://leafworks.de/wp-content/uploads/2022/10/lw_banner_zdmp.png\r\n[partners]: https://leafworks.de/wp-content/uploads/2022/10/lw_extrabanner2_zdmp.png\r\n[apps]: https://leafworks.de/wp-content/uploads/2022/10/lw_alsoappssbanner_zdmp.png\r\n\r\n[![website][banner]][website]\r\n\r\nThe **Dynamic Content Manager** app makes managing dynamic content in Zendesk faster, cleaner, and far more intuitive than the standard admin interface. Create, edit, organize, and maintain dynamic content and language variants in one modern workspace—without endless clicks, page switching, or losing track of what content exists.\r\n\r\n## Why is the Dynamic Content Manager a game changer?\r\n\r\nThe Dynamic Content Manager gives you a complete overview of all your content, variants, and placeholders in one place—making content maintenance faster, easier, and far less error-prone.\r\n\r\nSwitch effortlessly between language variants, create missing translations without jumping between pages, and preview every variant before publishing—including HTML content for signatures or Help Center articles.\r\n\r\nThe app also includes a lightweight HTML editor with basic formatting buttons, making it easy to build and edit rich content directly inside the app.\r\n\r\n## Important Features\r\n\r\n- **Create Dynamic Content placeholders directly in the app**  \r\n  Add and manage placeholders from the app UI—no need to navigate back and forth to the Admin Center.\r\n- **Monitor the health of your Dynamic Content**  \r\n  Get a clear overview of your content completeness, including missing language variants and incomplete Dynamic Content items.\r\n- **Complete missing content directly in the UI**  \r\n  Identify incomplete items and add missing translations or variants without leaving the interface.\r\n- **Powerful filtering and organization**  \r\n  Quickly filter Dynamic Content by name, category, default language, or type (conditional, HTML, or text) to find exactly what you need.\r\n- **See where Dynamic Content is used across Zendesk**  \r\n  Display external references such as macros, triggers, and automations where Dynamic Content is used, with deep links to jump directly into those assets for editing.\r\n\r\n## Why teams love it\r\n\r\n- Fewer clicks for every content update\r\n- Better visibility into content quality and completeness\r\n- Faster multilingual content management\r\n- Easier maintenance through centralized navigation\r\n\r\n## Data Disclosure\r\n\r\nData Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.\r\n\r\n[![partners-web][partners]][partners-web]\r\n\r\n[![website][banner]][website]\r\n\r\n## App inquiries\r\n\r\n[Contact us](mailto:zendesk@leafworks.de) if you have any questions, comments, or feature requests regarding this app.\r\n\r\n## About Leafworks\r\n\r\nAt Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner \u0026 premier partner we look back on long-term and extensive experience.\r\n\r\nOur team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. [Book a free consultation here][book]. We are happy to hear from you.\r\n\r\n## More from Leafworks\r\n\r\n[![partners-web][apps]][partners-web]\r\n\r\n## Contact\r\n\r\nMail: [zendesk@leafworks.de](mailto:zendesk@leafworks.de) \r\n Web: [www.leafworks.de][website]\r\n\r\n[![website][banner]][website]\r\n","raw_installation_instructions":"Install app, navigate to navbar and select which apps you want to install, there you can control other apps as well.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1248701.apps.zdusercontent.com/1248701/assets/1778583658-c9314f2fdc30826c707e1d3657c12206/logo-small.png","large_icon":"https://1248701.apps.zdusercontent.com/1248701/assets/1778583658-c9314f2fdc30826c707e1d3657c12206/logo.png","screenshots":["https://1248701.apps.zdusercontent.com/1248701/assets/1778583658-c9314f2fdc30826c707e1d3657c12206/screenshot-1.png","https://1248701.apps.zdusercontent.com/1248701/assets/1778583658-c9314f2fdc30826c707e1d3657c12206/screenshot-2.png"],"installation_count":1},{"id":1248984,"name":"Onetime Secret","state":"published","version":"0.4.0","framework_version":"2.0","parameters":[{"id":3638503,"app_id":1248984,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-12T21:13:31Z","updated_at":"2026-05-12T21:13:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3638498,"app_id":1248984,"name":"apiUsername","kind":"text","required":true,"position":1,"created_at":"2026-05-12T21:13:30Z","updated_at":"2026-05-12T21:13:30Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3638499,"app_id":1248984,"name":"apiKey","kind":"text","required":true,"position":2,"created_at":"2026-05-12T21:13:30Z","updated_at":"2026-05-12T21:13:30Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3638500,"app_id":1248984,"name":"region","kind":"text","required":true,"position":3,"created_at":"2026-05-12T21:13:30Z","updated_at":"2026-05-12T21:13:30Z","default_value":"eu","secure":false,"scopes":null,"options":null},{"id":3638501,"app_id":1248984,"name":"defaultTTL","kind":"text","required":false,"position":4,"created_at":"2026-05-12T21:13:30Z","updated_at":"2026-05-12T21:13:30Z","default_value":"604800","secure":false,"scopes":null,"options":null},{"id":3638502,"app_id":1248984,"name":"customDomain","kind":"text","required":false,"position":5,"created_at":"2026-05-12T21:13:31Z","updated_at":"2026-05-12T21:13:31Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5772,"entity_id":1248984,"app_id":1248984,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-12T21:13:32.000Z","updated_at":"2026-05-12T21:13:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-12T21:13:29Z","updated_at":"2026-06-17T19:11:12Z","terms_conditions_url":null,"app_organization":{"id":7701,"name":"Onetime Secret","email":"support@onetimesecret.com","website":"https://onetimesecret.com/","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-06-17T19:11:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-05-12T21:13:29Z","owner_id":269519,"author_name":"Onetime Secret","author_email":"support@onetimesecret.com","author_url":"https://onetimesecret.com","short_description":"Share sensitive information through self-destructing links.","long_description":"\u003cp\u003eThe official Onetime Secret app for Zendesk Support. Create encrypted, self-destructing links to share passwords, credentials, and other sensitive data with customers directly from your ticket workspace.\u003c/p\u003e\n\n\u003cp\u003eSecrets are encrypted at rest, viewable exactly once, then permanently deleted. Supports all Onetime Secret regions (US, EU, CA, UK, NZ) and custom domains for branded sharing links.\u003c/p\u003e\n\n\u003cp\u003eData access: This app does not read any Zendesk ticket or account data. Agents manually enter content into the app\u0026#39;s form field. The only Zendesk interaction is appending the generated link to the ticket comment composer when the agent clicks \u0026quot;Insert into Comment.\u0026quot; Requests to the Onetime Secret API are routed through the ZAF server-side proxy to the configured region.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSign in to your Onetime Secret account at your chosen region (e.g. us.onetimesecret.com).\u003c/li\u003e\n\u003cli\u003eNavigate to your account page and generate an API key.\u003c/li\u003e\n\u003cli\u003eEnter your account email as the API Username.\u003c/li\u003e\n\u003cli\u003ePaste your API key into the API Key field.\u003c/li\u003e\n\u003cli\u003eSelect your region (us, eu, ca, uk, or nz). Defaults to us if left blank.\u003c/li\u003e\n\u003cli\u003eOptionally enter your custom domain if you have one configured.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The official Onetime Secret app for Zendesk Support. Create encrypted, self-destructing links to share passwords, credentials, and other sensitive data with customers directly from your ticket workspace.\n\nSecrets are encrypted at rest, viewable exactly once, then permanently deleted. Supports all Onetime Secret regions (US, EU, CA, UK, NZ) and custom domains for branded sharing links.\n\nData access: This app does not read any Zendesk ticket or account data. Agents manually enter content into the app's form field. The only Zendesk interaction is appending the generated link to the ticket comment composer when the agent clicks \"Insert into Comment.\" Requests to the Onetime Secret API are routed through the ZAF server-side proxy to the configured region.","raw_installation_instructions":"1. Sign in to your Onetime Secret account at your chosen region (e.g. us.onetimesecret.com).\n2. Navigate to your account page and generate an API key.\n3. Enter your account email as the API Username.\n4. Paste your API key into the API Key field.\n5. Select your region (us, eu, ca, uk, or nz). Defaults to us if left blank.\n6. Optionally enter your custom domain if you have one configured.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1248984.apps.zdusercontent.com/1248984/assets/1778620341-8a1ca324766178e5a2c1a9dd0f5af392/logo-small.png","large_icon":"https://1248984.apps.zdusercontent.com/1248984/assets/1778620341-8a1ca324766178e5a2c1a9dd0f5af392/logo.png","screenshots":["https://1248984.apps.zdusercontent.com/1248984/assets/1778620341-8a1ca324766178e5a2c1a9dd0f5af392/screenshot-0.png","https://1248984.apps.zdusercontent.com/1248984/assets/1778620341-8a1ca324766178e5a2c1a9dd0f5af392/screenshot-1.png","https://1248984.apps.zdusercontent.com/1248984/assets/1778620341-8a1ca324766178e5a2c1a9dd0f5af392/screenshot-2.png"],"installation_count":6},{"id":1249465,"name":"Gatekeeper Bot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3640208,"app_id":1249465,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-13T16:54:34Z","updated_at":"2026-05-13T16:54:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5773,"entity_id":1249465,"app_id":1249465,"amount":0,"name":"Free","description":"\u003cp\u003eup to 5000 conversations monthly\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-13T16:54:36.000Z","updated_at":"2026-05-13T16:54:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5774,"entity_id":1249465,"app_id":1249465,"amount":2900,"name":"Basic","description":"\u003cul\u003e\n\u003cli\u003e5000 AI dialogs\u003c/li\u003e\n\u003cli\u003e15000 non-AI dialogs\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1THrv2DY9zFFpkH2pTMZtnPl","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_18e3VbDY9zFFpkH2","cost_id":1672,"cost_type":"CostStripe","active":true,"created_at":"2026-05-13T16:54:36.000Z","updated_at":"2026-05-13T16:54:36.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":60},{"id":5775,"entity_id":1249465,"app_id":1249465,"amount":9900,"name":"Professional","description":"\u003cul\u003e\n\u003cli\u003e20000 AI dialogs\u003c/li\u003e\n\u003cli\u003e50000 non AI 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Bots"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-13T16:54:34Z","updated_at":"2026-08-20T03:00:59Z","terms_conditions_url":null,"app_organization":{"id":989,"name":"OAPPS.IO","email":"zendesk@oapps.io","website":"https://oapps.io","country_code":"US","stripe_account_id":"acct_18e3VbDY9zFFpkH2","state":"published"},"locations":[2],"date_published":"2026-08-20T03:00:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-20T02:56:52Z","owner_id":269519,"author_name":"OAPPS LLC","author_email":"zendesk@oapps.io","author_url":"https://oapps.io","short_description":"AI-powered pre-chat data collection bot with smart forms and agent handoff","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGatekeeper Bot automatically collects customer information before routing conversations to your agents — so every ticket arrives with the right fields already filled in.\u003c/p\u003e\n\n\u003ch3\u003eTwo Collection Modes\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI-Powered Conversations\u003c/strong\u003e — The bot engages customers in natural dialogue, asking questions one at a time in the customer’s own language.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSmart Forms\u003c/strong\u003e — A structured form is delivered inside the messaging channel. Ideal for straightforward intake flows or when you prefer not to use AI.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSwitch between modes at any time. Both modes map collected data to your Zendesk ticket fields automatically.\u003c/p\u003e\n\n\u003ch3\u003eHow It Works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eThe customer sends a message via any Zendesk Messaging channel (web, WhatsApp, SMS, email).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGatekeeper greets the customer with a locale-matched message.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe bot collects the required information (AI conversation or form).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eData is mapped to ticket fields, and the conversation is transferred to an agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe agent receives the ticket with all fields pre-filled — ready to help.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMulti-channel support\u003c/strong\u003e — Works across all Zendesk Messaging channels.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatic language detection\u003c/strong\u003e — Bot converses in the customer’s language (AI mode).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigurable fields\u003c/strong\u003e — Use a visual field editor to choose which Zendesk ticket fields to collect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUser info pre-fill\u003c/strong\u003e — Name, email, and phone are pre-filled from the user profile when available. The bot will not ask for personal information if the user is authenticated, to streamline the flow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustom bot profile\u003c/strong\u003e — Set a display name and avatar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLocale-matched greetings\u003c/strong\u003e — Different greeting messages for different languages.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInactivity handling\u003c/strong\u003e — Automatic warnings and agent transfer for idle conversations.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRe-engagement\u003c/strong\u003e — Returning customers are routed to agents with their previously collected data.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData retention controls\u003c/strong\u003e — Automatic cleanup of messages and PII after the bot session ends.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUsage tracking\u003c/strong\u003e — Monitor AI and non-AI conversation counts.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAbout OAPPS LLC\u003c/h3\u003e\n\n\u003cp\u003eOAPPS has been a \u003cstrong\u003eZendesk partner since 2015\u003c/strong\u003e, working on:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eZendesk apps\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eZendesk implementations\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData migration projects\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eLearn more at \u003cstrong\u003e\u003ca href=\"https://oapps.io\"\u003eOAPPS.io\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eIf you’d like annual payment options, or you don’t have a credit card, contact us through our \u003ca href=\"https://zendesk.oapps.io\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e💬 \u003cstrong\u003e\u003ca href=\"mailto:zendesk@oapps.io\"\u003eContact us\u003c/a\u003e\u003c/strong\u003e if you need help.\u003c/p\u003e\n\n\u003cp\u003e🐞 Report bugs or request features in our \u003cstrong\u003e\u003ca href=\"https://zendesk.oapps.io/hc/en-us/\"\u003eHelp Center\u003c/a\u003e\u003c/strong\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData Handling \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAll data is encrypted in transit and at rest.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhat’s stored: message data, temporarily, on our servers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRetention: completed dialogs are deleted immediately; unfinished ones, after 30 days.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSecure backend processing, with access limited to the permissions required for integration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://oapps.io/en/terms/privacy\"\u003ePrivacy policy\u003c/a\u003e\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eA Zendesk Suite or Support account with Sunshine Conversations enabled.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdmin access to your Zendesk instance.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAt least one messaging channel configured (Web Widget, WhatsApp, SMS, etc.).\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSetup Wizard\u003c/h3\u003e\n\n\u003cp\u003eAfter installing the app, open it from the left sidebar in Zendesk Support. The setup wizard will guide you through 6 steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eConnect the Zendesk API.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConnect to the Messaging API.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFill in the bot profile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eData Collection — select the data fields you want to collect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInternationalization — set up greetings and field names for the languages you support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the Zendesk Admin Center and connect Gatekeeper to one or more messaging channels.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNotes\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eBoth API connections (Zendesk + Sunshine Conversations) are required for the bot to function.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe bot only responds to conversations on channels where it is connected via the Switchboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf the bot has no ticket fields or collecting prompt configured, it will send a greeting and immediately transfer to an agent.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAll customer data is automatically mapped to Zendesk ticket fields when transferring to an agent.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor detailed instructions with screenshots, see our \u003ca href=\"https://zendesk.oapps.io/hc/en-us/articles/34419704741266\"\u003eHelp Center\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**\n\nGatekeeper Bot automatically collects customer information before routing conversations to your agents — so every ticket arrives with the right fields already filled in.\n\n### Two Collection Modes\n\n- **AI-Powered Conversations** — The bot engages customers in natural dialogue, asking questions one at a time in the customer’s own language.\n\n- **Smart Forms** — A structured form is delivered inside the messaging channel. Ideal for straightforward intake flows or when you prefer not to use AI.\n\nSwitch between modes at any time. Both modes map collected data to your Zendesk ticket fields automatically.\n\n### How It Works\n\n1. The customer sends a message via any Zendesk Messaging channel (web, WhatsApp, SMS, email).\n\n2. Gatekeeper greets the customer with a locale-matched message.\n\n3. The bot collects the required information (AI conversation or form).\n\n4. Data is mapped to ticket fields, and the conversation is transferred to an agent.\n\n5. The agent receives the ticket with all fields pre-filled — ready to help.\n\n### Key Features\n\n- **Multi-channel support** — Works across all Zendesk Messaging channels.\n\n- **Automatic language detection** — Bot converses in the customer’s language (AI mode).\n\n- **Configurable fields** — Use a visual field editor to choose which Zendesk ticket fields to collect.\n\n- **User info pre-fill** — Name, email, and phone are pre-filled from the user profile when available. The bot will not ask for personal information if the user is authenticated, to streamline the flow.\n\n- **Custom bot profile** — Set a display name and avatar.\n\n- **Locale-matched greetings** — Different greeting messages for different languages.\n\n- **Inactivity handling** — Automatic warnings and agent transfer for idle conversations.\n\n- **Re-engagement** — Returning customers are routed to agents with their previously collected data.\n\n- **Data retention controls** — Automatic cleanup of messages and PII after the bot session ends.\n\n- **Usage tracking** — Monitor AI and non-AI conversation counts.\n\n### About OAPPS LLC\n\nOAPPS has been a **Zendesk partner since 2015**, working on:\n\n- **Zendesk apps**\n\n- **Zendesk implementations**\n\n- **Data migration projects**\n\nLearn more at **[OAPPS.io](https://oapps.io)**.\n\n### Support\n\nIf you’d like annual payment options, or you don’t have a credit card, contact us through our [Help Center](https://zendesk.oapps.io).\n\n💬 **[Contact us](mailto:zendesk@oapps.io)** if you need help.\n\n🐞 Report bugs or request features in our **[Help Center](https://zendesk.oapps.io/hc/en-us/)**.\n\n### Data Handling \u0026 Privacy\n\n- All data is encrypted in transit and at rest.\n\n- What’s stored: message data, temporarily, on our servers.\n\n- Retention: completed dialogs are deleted immediately; unfinished ones, after 30 days.\n\n- Secure backend processing, with access limited to the permissions required for integration.\n\n**[Privacy policy](https://oapps.io/en/terms/privacy)**","raw_installation_instructions":"### Prerequisites\n\n- A Zendesk Suite or Support account with Sunshine Conversations enabled.\n\n- Admin access to your Zendesk instance.\n\n- At least one messaging channel configured (Web Widget, WhatsApp, SMS, etc.).\n\n### Setup Wizard\n\nAfter installing the app, open it from the left sidebar in Zendesk Support. The setup wizard will guide you through 6 steps:\n\n1. Connect the Zendesk API.\n\n2. Connect to the Messaging API.\n\n3. Fill in the bot profile.\n\n4. Data Collection — select the data fields you want to collect.\n\n5. Internationalization — set up greetings and field names for the languages you support.\n\n6. Open the Zendesk Admin Center and connect Gatekeeper to one or more messaging channels.\n\n### Notes\n\n- Both API connections (Zendesk + Sunshine Conversations) are required for the bot to function.\n\n- The bot only responds to conversations on channels where it is connected via the Switchboard.\n\n- If the bot has no ticket fields or collecting prompt configured, it will send a greeting and immediately transfer to an agent.\n\n- All customer data is automatically mapped to Zendesk ticket fields when transferring to an agent.\n\nFor detailed instructions with screenshots, see our [Help Center](https://zendesk.oapps.io/hc/en-us/articles/34419704741266).","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1249465.apps.zdusercontent.com/1249465/assets/1786432164-b33f31e1000e6a535ed41b79f1352d45/logo-small.png","large_icon":"https://1249465.apps.zdusercontent.com/1249465/assets/1786432164-b33f31e1000e6a535ed41b79f1352d45/logo.png","screenshots":["https://1249465.apps.zdusercontent.com/1249465/assets/1786432164-b33f31e1000e6a535ed41b79f1352d45/screenshot-0.png","https://1249465.apps.zdusercontent.com/1249465/assets/1786432164-b33f31e1000e6a535ed41b79f1352d45/screenshot-1.png","https://1249465.apps.zdusercontent.com/1249465/assets/1786432164-b33f31e1000e6a535ed41b79f1352d45/screenshot-2.png"],"installation_count":0},{"id":1249480,"name":"ButtonPDF","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3640248,"app_id":1249480,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-13T17:31:54Z","updated_at":"2026-05-13T17:31:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3640245,"app_id":1249480,"name":"api_base","kind":"text","required":true,"position":1,"created_at":"2026-05-13T17:31:54Z","updated_at":"2026-05-13T17:31:54Z","default_value":"https://api.buttonpdf.com","secure":false,"scopes":null,"options":null},{"id":3640246,"app_id":1249480,"name":"admin_auth","kind":"text","required":true,"position":2,"created_at":"2026-05-13T17:31:54Z","updated_at":"2026-05-13T17:31:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3640247,"app_id":1249480,"name":"widget_public_id","kind":"text","required":false,"position":3,"created_at":"2026-05-13T17:31:54Z","updated_at":"2026-05-13T17:31:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5777,"entity_id":1249480,"app_id":1249480,"amount":7900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TWfis2Ky6c1ZczOtTqfXdpk","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Q3DPI2Ky6c1ZczO","cost_id":1675,"cost_type":"CostStripe","active":true,"created_at":"2026-05-13T17:31:56.000Z","updated_at":"2026-05-13T17:31:56.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":60}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-13T17:31:53Z","updated_at":"2026-06-03T04:23:39Z","terms_conditions_url":null,"app_organization":{"id":7131,"name":"MEE AS","email":"support@meesoft.no","website":null,"country_code":"NO","stripe_account_id":"acct_1Q3DPI2Ky6c1ZczO","state":null},"locations":[2],"date_published":"2026-06-03T04:23:39Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://buttonpdf.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-06-03T04:21:09Z","owner_id":269519,"author_name":"Meesoft","author_email":"mail@meesoft.no","author_url":"https://buttonpdf.com","short_description":"Add a PDF download button to Zendesk Guide articles.","long_description":"\u003cp\u003eButtonPDF lets Zendesk admins add a polished PDF download action to Help Center articles. The standard marketplace subscription is $79/month and includes one active brand. Additional brands require a separate ButtonPDF subscription purchased on buttonpdf.com. Pricing details are available at https://buttonpdf.com/pricing. Data disclosure: ButtonPDF accesses Zendesk Guide brand metadata, Guide theme metadata/files when the admin uses assisted theme installation or rollback, and Help Center article URLs/content when rendering PDFs. ButtonPDF stores tenant and brand settings, encrypted Zendesk OAuth access and refresh tokens, widget/API tokens, usage/quota records, and PDF job metadata such as article URL, article id, page count, file size, and render duration. Article content and generated PDFs are processed only to produce the requested PDF; generated PDFs are streamed to the requester and are not used for advertising or resale.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, enter your ButtonPDF API settings, connect Zendesk OAuth when prompted, then copy the widget snippet into your Guide theme or use the assisted setup flow. Your marketplace subscription enables one active brand; add more brand subscriptions on buttonpdf.com if needed.\u003c/p\u003e\n","raw_long_description":"ButtonPDF lets Zendesk admins add a polished PDF download action to Help Center articles. The standard marketplace subscription is $79/month and includes one active brand. Additional brands require a separate ButtonPDF subscription purchased on buttonpdf.com. Pricing details are available at https://buttonpdf.com/pricing. Data disclosure: ButtonPDF accesses Zendesk Guide brand metadata, Guide theme metadata/files when the admin uses assisted theme installation or rollback, and Help Center article URLs/content when rendering PDFs. ButtonPDF stores tenant and brand settings, encrypted Zendesk OAuth access and refresh tokens, widget/API tokens, usage/quota records, and PDF job metadata such as article URL, article id, page count, file size, and render duration. Article content and generated PDFs are processed only to produce the requested PDF; generated PDFs are streamed to the requester and are not used for advertising or resale.","raw_installation_instructions":"Install the app, enter your ButtonPDF API settings, connect Zendesk OAuth when prompted, then copy the widget snippet into your Guide theme or use the assisted setup flow. Your marketplace subscription enables one active brand; add more brand subscriptions on buttonpdf.com if needed.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1249480.apps.zdusercontent.com/1249480/assets/1780392037-f8b9b0581a064b84f136cfa35ac09197/logo-small.png","large_icon":"https://1249480.apps.zdusercontent.com/1249480/assets/1780392037-f8b9b0581a064b84f136cfa35ac09197/logo.png","screenshots":["https://1249480.apps.zdusercontent.com/1249480/assets/1780392037-f8b9b0581a064b84f136cfa35ac09197/screenshot-0.png","https://1249480.apps.zdusercontent.com/1249480/assets/1780392037-f8b9b0581a064b84f136cfa35ac09197/screenshot-1.png","https://1249480.apps.zdusercontent.com/1249480/assets/1780392037-f8b9b0581a064b84f136cfa35ac09197/screenshot-2.png"],"installation_count":0},{"id":1250276,"name":"Slack Escalations","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3642720,"app_id":1250276,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-15T06:15:10Z","updated_at":"2026-05-15T06:15:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3642714,"app_id":1250276,"name":"channel_prefix","kind":"hidden","required":false,"position":1,"created_at":"2026-05-15T06:15:09Z","updated_at":"2026-06-05T04:18:18Z","default_value":"zd-","secure":false,"scopes":null,"options":null},{"id":3642715,"app_id":1250276,"name":"bot_username","kind":"hidden","required":false,"position":2,"created_at":"2026-05-15T06:15:09Z","updated_at":"2026-06-05T04:18:18Z","default_value":"Taroo Connect","secure":false,"scopes":null,"options":null},{"id":3642716,"app_id":1250276,"name":"escalation_mode","kind":"hidden","required":false,"position":3,"created_at":"2026-05-15T06:15:10Z","updated_at":"2026-06-05T04:18:18Z","default_value":"dedicated","secure":false,"scopes":null,"options":null},{"id":3642717,"app_id":1250276,"name":"escalation_channel_json","kind":"hidden","required":false,"position":4,"created_at":"2026-05-15T06:15:10Z","updated_at":"2026-06-05T04:18:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3642718,"app_id":1250276,"name":"swarm_group_ids","kind":"hidden","required":false,"position":5,"created_at":"2026-05-15T06:15:10Z","updated_at":"2026-06-05T04:18:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3642719,"app_id":1250276,"name":"enable_analytics","kind":"hidden","required":false,"position":6,"created_at":"2026-05-15T06:15:10Z","updated_at":"2026-06-05T04:18:18Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3668840,"app_id":1250276,"name":"rbac_config","kind":"hidden","required":false,"position":7,"created_at":"2026-06-05T04:18:18Z","updated_at":"2026-06-05T04:18:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3668841,"app_id":1250276,"name":"shared_routing_rules","kind":"hidden","required":false,"position":8,"created_at":"2026-06-05T04:18:18Z","updated_at":"2026-06-05T04:18:18Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3668842,"app_id":1250276,"name":"dedicated_routing_rules","kind":"hidden","required":false,"position":9,"created_at":"2026-06-05T04:18:18Z","updated_at":"2026-06-05T04:18:18Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5782,"entity_id":1250276,"app_id":1250276,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-15T06:15:11.000Z","updated_at":"2026-05-15T06:15:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-15T06:15:07Z","updated_at":"2026-06-05T04:18:57Z","terms_conditions_url":"https://www.taroo.in/terms-of-service","app_organization":{"id":7707,"name":"Taroo Technologies Private Limited","email":"support@taroo.in","website":"https://www.taroo.in","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3,4,2],"date_published":"2026-06-05T04:18:57Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.taroo.in/apps/slack-escalations-zendesk"},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-06-05T04:18:16Z","owner_id":269519,"author_name":"Taroo","author_email":"support@taroo.in","author_url":"https://www.taroo.in","short_description":"Zendesk Slack integration for escalation management. Every ticket gets its own channel.","long_description":"\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-banner.png\" alt=\"Taroo — built for support and engineering teams\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen a ticket needs engineering or management attention, your team copies the link into a Slack DM. The fix gets buried in a thread. The ticket stays open.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSlack Escalations\u003c/strong\u003e gives every ticket its own dedicated Slack channel — created in one click from the sidebar. Agents stay in Zendesk. Everyone else stays in Slack. Both sides see the same conversation, in real time.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-gif-escalation.gif\" alt=\"One-click escalation — a dedicated Slack channel is created instantly and opens inside the Zendesk sidebar\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect Slack once\u003c/strong\u003e — the admin authorises the app from the Preferences tab via OAuth.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChoose your mode\u003c/strong\u003e — Dedicated Channel per ticket, or Shared Escalation Channel with one thread per ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalate in one click\u003c/strong\u003e — click Start Escalation from the sidebar. A channel or thread is created with full ticket context posted.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCollaborate in real time\u003c/strong\u003e — agents reply in Zendesk; collaborators reply in Slack. Both sides see the same conversation.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-screenshot-seed.png\" alt=\"The escalation seed message in Slack — ticket subject, description, and a View in Zendesk button posted automatically when the channel is created\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTwo escalation modes\u003c/strong\u003e — private channel per ticket, or shared channel with one thread per ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-swarm\u003c/strong\u003e — Slack usergroups are automatically invited when a new channel is created\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull in-sidebar chat\u003c/strong\u003e — read, reply, react, attach files, record voice notes and video clips\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart routing rules\u003c/strong\u003e — auto-route escalations by ticket tag, priority, or group\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRole-based access control\u003c/strong\u003e — restrict who can escalate, join, link threads, or reply\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo Zendesk seat for collaborators\u003c/strong\u003e — engineers and vendors join via Slack only\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-gif-chat.gif\" alt=\"Real-time in-sidebar chat — agent sends a message, Slack collaborator replies, both sides see the same conversation\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eWho This Is For\u003c/h2\u003e\n\n\u003cp\u003eSupport teams using Zendesk and Slack for incidents, enterprise B2B cases, or any ticket that needs cross-team coordination to close.\u003c/p\u003e\n\n\u003ch2\u003eData \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eThis app transmits Zendesk ticket data to your Slack workspace via the Slack API to create escalation channels or threads and post the initial context message. No ticket content is stored by Taroo; all data stays within your Zendesk and Slack accounts, governed by your agreements with each platform. The Slack connection uses OAuth 2.0 — no credentials are stored by Taroo, and can be revoked from Slack\u0026#39;s Connected Apps at any time. See our \u003ca href=\"https://www.taroo.in/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eLimitations\u003c/h2\u003e\n\n\u003cp\u003e\u0026quot;Open in Slack\u0026quot; requires an active Slack session in that browser.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Reach us at support@taroo.in.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-banner.png\" alt=\"Taroo — Slack Escalations for Zendesk\"\u003e\u003c/p\u003e\n\n\u003cp\u003eGet up and running in under 5 minutes. No complex setup — just install, connect Slack, and you\u0026#39;re ready to escalate.\u003c/p\u003e\n\n\u003ch2\u003eStep 1 — Install the app\u003c/h2\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this page. The app is added to your Zendesk account immediately. No configuration is required at this step.\u003c/p\u003e\n\n\u003ch2\u003eStep 2 — Open the app\u003c/h2\u003e\n\n\u003cp\u003eLook for the \u003cstrong\u003eSlack Escalations\u003c/strong\u003e icon in the Zendesk left navigation bar and click it. The app opens on the \u003cstrong\u003ePreferences\u003c/strong\u003e tab.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-install-pre-connect.png\" alt=\"The Slack Escalations icon in the Zendesk left navigation bar, and the Preferences tab open with the Connect with Slack button visible at the top — 1280×800px PNG\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eStep 3 — Connect your Slack workspace\u003c/h2\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eConnect with Slack\u003c/strong\u003e. A popup window opens. Sign in to your Slack workspace if prompted, then click \u003cstrong\u003eAllow\u003c/strong\u003e to grant the requested permissions.\u003c/p\u003e\n\n\u003cp\u003eThe popup closes automatically when done. The header shows \u003cstrong\u003e✓ Slack connected\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-install-post-connect.png\" alt=\"The Preferences tab after connecting Slack — the green Slack connected badge is visible in the header and the escalation mode options are now active — 1280×800px PNG\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eStep 4 — Choose your escalation mode\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDedicated channel per ticket\u003c/strong\u003e \u003cem\u003e(recommended)\u003c/em\u003e — a private Slack channel is created for each escalated ticket. No additional setup needed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eShared escalation channel\u003c/strong\u003e — all tickets share one Slack channel; each ticket gets its own thread. Enter your channel name or ID — the bot joins automatically for public channels. For private channels, run \u003ccode\u003e/invite @Taroo Connect\u003c/code\u003e inside Slack first, then re-enter the name.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eStep 5 — Save and escalate your first ticket\u003c/h2\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e. Open any ticket, find the Slack Escalations sidebar panel, and click \u003cstrong\u003eStart Escalation\u003c/strong\u003e to create your first channel.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOptional settings on the Preferences tab:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBot Display Name\u003c/strong\u003e — the name the bot uses in Slack (default: Taroo Connect)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eChannel Name Prefix\u003c/strong\u003e — prefix for dedicated channel names (default: \u003ccode\u003etc-\u003c/code\u003e, e.g. \u003ccode\u003etc-12345\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-Swarm Groups\u003c/strong\u003e — Slack usergroups invited automatically to every new channel (requires Slack Pro or higher)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us at support@taroo.in or visit \u003ca href=\"https://www.taroo.in\"\u003etaroo.in\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e If your Slack workspace requires admin approval for new apps, a workspace admin must approve Taroo Connect before Step 3 will complete.\u003c/p\u003e\n","raw_long_description":"![Taroo — built for support and engineering teams](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-banner.png)\n\nWhen a ticket needs engineering or management attention, your team copies the link into a Slack DM. The fix gets buried in a thread. The ticket stays open.\n\n**Slack Escalations** gives every ticket its own dedicated Slack channel — created in one click from the sidebar. Agents stay in Zendesk. Everyone else stays in Slack. Both sides see the same conversation, in real time.\n\n![One-click escalation — a dedicated Slack channel is created instantly and opens inside the Zendesk sidebar](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-gif-escalation.gif)\n\n## How It Works\n\n1. **Connect Slack once** — the admin authorises the app from the Preferences tab via OAuth.\n2. **Choose your mode** — Dedicated Channel per ticket, or Shared Escalation Channel with one thread per ticket.\n3. **Escalate in one click** — click Start Escalation from the sidebar. A channel or thread is created with full ticket context posted.\n4. **Collaborate in real time** — agents reply in Zendesk; collaborators reply in Slack. Both sides see the same conversation.\n\n![The escalation seed message in Slack — ticket subject, description, and a View in Zendesk button posted automatically when the channel is created](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-screenshot-seed.png)\n\n## Key Features\n\n- **Two escalation modes** — private channel per ticket, or shared channel with one thread per ticket\n- **Auto-swarm** — Slack usergroups are automatically invited when a new channel is created\n- **Full in-sidebar chat** — read, reply, react, attach files, record voice notes and video clips\n- **Smart routing rules** — auto-route escalations by ticket tag, priority, or group\n- **Role-based access control** — restrict who can escalate, join, link threads, or reply\n- **No Zendesk seat for collaborators** — engineers and vendors join via Slack only\n\n![Real-time in-sidebar chat — agent sends a message, Slack collaborator replies, both sides see the same conversation](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-gif-chat.gif)\n\n## Who This Is For\n\nSupport teams using Zendesk and Slack for incidents, enterprise B2B cases, or any ticket that needs cross-team coordination to close.\n\n## Data \u0026 Privacy\n\nThis app transmits Zendesk ticket data to your Slack workspace via the Slack API to create escalation channels or threads and post the initial context message. No ticket content is stored by Taroo; all data stays within your Zendesk and Slack accounts, governed by your agreements with each platform. The Slack connection uses OAuth 2.0 — no credentials are stored by Taroo, and can be revoked from Slack's Connected Apps at any time. See our [Privacy Policy](https://www.taroo.in/privacy-policy).\n\n## Limitations\n\n\"Open in Slack\" requires an active Slack session in that browser.\n\nQuestions? Reach us at support@taroo.in.","raw_installation_instructions":"![Taroo — Slack Escalations for Zendesk](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-banner.png)\n\nGet up and running in under 5 minutes. No complex setup — just install, connect Slack, and you're ready to escalate.\n\n## Step 1 — Install the app\n\nClick **Install** on this page. The app is added to your Zendesk account immediately. No configuration is required at this step.\n\n## Step 2 — Open the app\n\nLook for the **Slack Escalations** icon in the Zendesk left navigation bar and click it. The app opens on the **Preferences** tab.\n\n![The Slack Escalations icon in the Zendesk left navigation bar, and the Preferences tab open with the Connect with Slack button visible at the top — 1280×800px PNG](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-install-pre-connect.png)\n\n## Step 3 — Connect your Slack workspace\n\nClick **Connect with Slack**. A popup window opens. Sign in to your Slack workspace if prompted, then click **Allow** to grant the requested permissions.\n\nThe popup closes automatically when done. The header shows **✓ Slack connected**.\n\n![The Preferences tab after connecting Slack — the green Slack connected badge is visible in the header and the escalation mode options are now active — 1280×800px PNG](https://www.taroo.in/images/apps/slack-escalations-zendesk/listing-install-post-connect.png)\n\n## Step 4 — Choose your escalation mode\n\n- **Dedicated channel per ticket** *(recommended)* — a private Slack channel is created for each escalated ticket. No additional setup needed.\n- **Shared escalation channel** — all tickets share one Slack channel; each ticket gets its own thread. Enter your channel name or ID — the bot joins automatically for public channels. For private channels, run `/invite @Taroo Connect` inside Slack first, then re-enter the name.\n\n## Step 5 — Save and escalate your first ticket\n\nClick **Save**. Open any ticket, find the Slack Escalations sidebar panel, and click **Start Escalation** to create your first channel.\n\n**Optional settings on the Preferences tab:**\n\n- **Bot Display Name** — the name the bot uses in Slack (default: Taroo Connect)\n- **Channel Name Prefix** — prefix for dedicated channel names (default: `tc-`, e.g. `tc-12345`)\n- **Auto-Swarm Groups** — Slack usergroups invited automatically to every new channel (requires Slack Pro or higher)\n\n**Need help?** Contact us at support@taroo.in or visit [taroo.in](https://www.taroo.in).\n\n**Note:** If your Slack workspace requires admin approval for new apps, a workspace admin must approve Taroo Connect before Step 3 will complete.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1250276.apps.zdusercontent.com/1250276/assets/1780500485-5f4b6d5aa582ff917fd209b2d132cc0e/logo-small.png","large_icon":"https://1250276.apps.zdusercontent.com/1250276/assets/1780500485-5f4b6d5aa582ff917fd209b2d132cc0e/logo.png","screenshots":[],"installation_count":1},{"id":1250335,"name":"Holy Grail AI Agent","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3642858,"app_id":1250335,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-15T09:28:51Z","updated_at":"2026-05-15T09:28:51Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3642854,"app_id":1250335,"name":"baseUrl","kind":"text","required":true,"position":1,"created_at":"2026-05-15T09:28:50Z","updated_at":"2026-05-15T09:28:50Z","default_value":"https://my.holygrail.app","secure":false,"scopes":null,"options":null},{"id":3642856,"app_id":1250335,"name":"agentUuid","kind":"text","required":true,"position":2,"created_at":"2026-05-15T09:28:51Z","updated_at":"2026-07-23T03:35:44Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5783,"entity_id":1250335,"app_id":1250335,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-15T09:28:52.000Z","updated_at":"2026-05-15T09:28:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-15T09:28:49Z","updated_at":"2026-09-11T16:38:33Z","terms_conditions_url":null,"app_organization":{"id":7654,"name":"Holy Grail GmbH","email":"hello@holygrail.app","website":"https://www.holygrail.app/","country_code":"DE","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-01T20:12:51Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-11T16:38:26Z","owner_id":269519,"author_name":"Holy Grail","author_email":"software@holygrail.app","author_url":"https://www.holygrail.app","short_description":"AI-powered reply suggestions for Zendesk tickets.","long_description":"\u003cp\u003eHoly Grail is a no-code platform for building enterprise-grade AI assistants — chatbots, e-mail assistants, and agent co-pilots — that companies can deploy without writing a single line of code.\u003c/p\u003e\n\n\u003cp\u003eOur Zendesk integration brings Holy Grail\u0026#39;s AI agents directly into the support workflow. Teams can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eDeflect repetitive tickets with an AI chatbot trained on their own knowledge sources\u003c/li\u003e\n\u003cli\u003eDraft and auto-respond to incoming e-mail tickets with full context from Zendesk\u003c/li\u003e\n\u003cli\u003eEquip agents with a co-pilot that suggests answers, summarizes threads, and pulls from connected knowledge bases\u003c/li\u003e\n\u003cli\u003eAuto-resolve tickets end-to-end when the AI\u0026#39;s confidence score exceeds a customer-defined threshold — an opt-in feature that lets support teams safely close high-confidence cases without human review, while routing anything uncertain to an agent\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhat sets Holy Grail apart is answer control. Unlike generic LLM wrappers, our retrieval pipeline is built to prevent hallucinations and keep responses anchored to verified company content. Customers configure exactly what their AI may say — and what it may not — through a no-code interface designed for support, marketing, and operations teams.\u003c/p\u003e\n\n\u003cp\u003eHoly Grail GmbH is a Germany-based digital agency with 20+ years of experience and 500+ delivered projects across the DACH region and Southeast Asia. We combine product-grade AI infrastructure with deep system integration expertise — covering everything from initial consulting and implementation to long-term operation of AI assistants in production.\u003c/p\u003e\n\n\u003cp\u003eWe serve SMBs, mid-market, and enterprise customers across Western Europe, North America, and Southeast Asia, with a particular focus on GDPR-compliant deployments for the European market.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you install Holy Grail, we access ticket content, requester details, and comments through the Zendesk API using the credentials you provide. This data is used only to generate reply suggestions and auto-resolutions for your team, and is processed in line with our privacy policy: https://www.holygrail.app/de/datenschutz/. Holy Grail GmbH is based in Germany; the service is operated GDPR-compliant. You can revoke access at any time by deleting the API token in Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you begin, make sure you have a Holy Grail AI Admin account with an AI agent set up.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Holy Grail AI Admin dashboard (https://my.holygrail.app).\u003c/li\u003e\n\u003cli\u003eOpen the AI assistant you want to use and go to Channel \u0026gt; Zendesk Integration. If you have not connected Zendesk yet, enter your Zendesk subdomain and authorize the connection.\u003c/li\u003e\n\u003cli\u003eIn the \u0026#39;Zendesk App Configuration\u0026#39; section, copy the Agent UUID.\u003c/li\u003e\n\u003cli\u003eOn this installation screen, leave \u0026#39;baseUrl\u0026#39; set to https://my.holygrail.app (change it only if you use a custom Holy Grail instance), and paste the copied value into \u0026#39;agentUuid\u0026#39;.\u003c/li\u003e\n\u003cli\u003eClick Install. Open any ticket in Zendesk — the Holy Grail panel appears in the right-hand sidebar and shows an AI-generated reply suggestion.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Holy Grail is a no-code platform for building enterprise-grade AI assistants — chatbots, e-mail assistants, and agent co-pilots — that companies can deploy without writing a single line of code.\n\nOur Zendesk integration brings Holy Grail's AI agents directly into the support workflow. Teams can:\n\n* Deflect repetitive tickets with an AI chatbot trained on their own knowledge sources\n* Draft and auto-respond to incoming e-mail tickets with full context from Zendesk\n* Equip agents with a co-pilot that suggests answers, summarizes threads, and pulls from connected knowledge bases\n* Auto-resolve tickets end-to-end when the AI's confidence score exceeds a customer-defined threshold — an opt-in feature that lets support teams safely close high-confidence cases without human review, while routing anything uncertain to an agent\n\nWhat sets Holy Grail apart is answer control. Unlike generic LLM wrappers, our retrieval pipeline is built to prevent hallucinations and keep responses anchored to verified company content. Customers configure exactly what their AI may say — and what it may not — through a no-code interface designed for support, marketing, and operations teams.\n\nHoly Grail GmbH is a Germany-based digital agency with 20+ years of experience and 500+ delivered projects across the DACH region and Southeast Asia. We combine product-grade AI infrastructure with deep system integration expertise — covering everything from initial consulting and implementation to long-term operation of AI assistants in production.\n\nWe serve SMBs, mid-market, and enterprise customers across Western Europe, North America, and Southeast Asia, with a particular focus on GDPR-compliant deployments for the European market.\n\n**Data \u0026 privacy**\n\nWhen you install Holy Grail, we access ticket content, requester details, and comments through the Zendesk API using the credentials you provide. This data is used only to generate reply suggestions and auto-resolutions for your team, and is processed in line with our privacy policy: https://www.holygrail.app/de/datenschutz/. Holy Grail GmbH is based in Germany; the service is operated GDPR-compliant. You can revoke access at any time by deleting the API token in Zendesk.","raw_installation_instructions":"Before you begin, make sure you have a Holy Grail AI Admin account with an AI agent set up.\n\n1. Sign in to your Holy Grail AI Admin dashboard (https://my.holygrail.app).\n2. Open the AI assistant you want to use and go to Channel \u003e Zendesk Integration. If you have not connected Zendesk yet, enter your Zendesk subdomain and authorize the connection.\n3. In the 'Zendesk App Configuration' section, copy the Agent UUID.\n4. On this installation screen, leave 'baseUrl' set to https://my.holygrail.app (change it only if you use a custom Holy Grail instance), and paste the copied value into 'agentUuid'.\n5. Click Install. Open any ticket in Zendesk — the Holy Grail panel appears in the right-hand sidebar and shows an AI-generated reply suggestion.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1250335.apps.zdusercontent.com/1250335/assets/1788320580-8bc0de3848ae9d74601551e75712979c/logo-small.png","large_icon":"https://1250335.apps.zdusercontent.com/1250335/assets/1788320580-8bc0de3848ae9d74601551e75712979c/logo.png","screenshots":["https://1250335.apps.zdusercontent.com/1250335/assets/1788320580-8bc0de3848ae9d74601551e75712979c/screenshot-0.png","https://1250335.apps.zdusercontent.com/1250335/assets/1788320580-8bc0de3848ae9d74601551e75712979c/screenshot-1.png","https://1250335.apps.zdusercontent.com/1250335/assets/1788320580-8bc0de3848ae9d74601551e75712979c/screenshot-2.png"],"installation_count":3},{"id":1250740,"name":"SOCRadar Alert Management","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3643831,"app_id":1250740,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-16T12:48:20Z","updated_at":"2026-05-16T12:48:20Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3674009,"app_id":1250740,"name":"socradar_company_api_key","kind":"text","required":true,"position":1,"created_at":"2026-06-09T19:10:12Z","updated_at":"2026-09-14T18:54:02Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3643826,"app_id":1250740,"name":"socradar_company_id","kind":"text","required":true,"position":2,"created_at":"2026-05-16T12:48:19Z","updated_at":"2026-05-16T12:48:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3643827,"app_id":1250740,"name":"socradar_user_email","kind":"text","required":false,"position":3,"created_at":"2026-05-16T12:48:19Z","updated_at":"2026-05-16T12:48:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3674010,"app_id":1250740,"name":"history_days","kind":"text","required":false,"position":4,"created_at":"2026-06-09T19:10:12Z","updated_at":"2026-06-09T19:10:12Z","default_value":"30","secure":false,"scopes":null,"options":null},{"id":3643828,"app_id":1250740,"name":"polling_interval_minutes","kind":"text","required":false,"position":5,"created_at":"2026-05-16T12:48:19Z","updated_at":"2026-06-09T19:10:12Z","default_value":"5","secure":false,"scopes":null,"options":null},{"id":3643829,"app_id":1250740,"name":"auto_create_tickets","kind":"checkbox","required":false,"position":6,"created_at":"2026-05-16T12:48:19Z","updated_at":"2026-06-09T19:10:12Z","default_value":"false","secure":false,"scopes":null,"options":null},{"id":3643830,"app_id":1250740,"name":"min_severity","kind":"text","required":false,"position":7,"created_at":"2026-05-16T12:48:20Z","updated_at":"2026-06-09T19:10:12Z","default_value":"LOW","secure":false,"scopes":null,"options":null},{"id":3784339,"app_id":1250740,"name":"excluded_alarm_type_ids","kind":"text","required":false,"position":8,"created_at":"2026-09-14T18:54:02Z","updated_at":"2026-09-14T18:54:02Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5784,"entity_id":1250740,"app_id":1250740,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-16T12:48:21.000Z","updated_at":"2026-05-16T12:48:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-16T12:48:17Z","updated_at":"2026-09-14T18:55:05Z","terms_conditions_url":null,"app_organization":{"id":7530,"name":"Socradar Cyber Intelligence Inc.","email":"integration@socradar.io","website":"https://socradar.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[2,7,3],"date_published":"2026-09-14T18:55:05Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://socradar.io/plans-and-pricing/"},"location_names":["nav_bar","background","ticket_sidebar"],"last_update_time":"2026-09-14T18:53:57Z","owner_id":269519,"author_name":"SOCRadar","author_email":"support@socradar.io","author_url":"https://socradar.io","short_description":"Manage SOCRadar security incidents directly from Zendesk.","long_description":"\u003cp\u003eSOCRadar Alert Management integrates SOCRadar\u0026#39;s Extended Threat Intelligence platform with Zendesk Support. It automatically polls for new security alarms, creates Zendesk tickets from incidents, and enables agents to manage alarm status, severity, and comments — all without leaving Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIncident Dashboard\u003c/strong\u003e: View all SOCRadar alarms in a dedicated nav bar panel with severity, status, and type filters.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic Ticket Creation\u003c/strong\u003e: Automatically create Zendesk tickets from SOCRadar alarms based on severity thresholds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlarm Management\u003c/strong\u003e: Update alarm status, post comments, and request analyst assistance directly from Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Sidebar\u003c/strong\u003e: View linked SOCRadar alarm details and update status from the ticket sidebar.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time Polling\u003c/strong\u003e: Background polling fetches new alarms at configurable intervals.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSupported Alarm Types\u003c/h3\u003e\n\n\u003cp\u003eAttack Surface Management, Vulnerability Monitoring, Dark Web Monitoring, Brand Protection, Fraud Protection, Threat Hunting, Supply Chain Intelligence, and more.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy\u003c/h3\u003e\n\n\u003cp\u003eThis app accesses SOCRadar alarm data via SOCRadar\u0026#39;s API using your API key. No data is stored outside of Zendesk and SOCRadar. For details, see \u003ca href=\"https://socradar.io/privacy-policy/\"\u003eSOCRadar Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your \u003ca href=\"https://platform.socradar.com\"\u003eSOCRadar Platform\u003c/a\u003e account.\u003c/li\u003e\n\u003cli\u003eNavigate to \u003cstrong\u003eSettings \u0026gt; API Keys\u003c/strong\u003e and copy your API key.\u003c/li\u003e\n\u003cli\u003eNote your \u003cstrong\u003eCompany ID\u003c/strong\u003e from the SOCRadar platform URL or settings.\u003c/li\u003e\n\u003cli\u003eInstall this app in Zendesk and enter:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSOCRadar API Key\u003c/strong\u003e: Your platform API key\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSOCRadar Company ID\u003c/strong\u003e: Your company identifier\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSOCRadar User Email\u003c/strong\u003e (optional): Your email registered in SOCRadar for status updates\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePolling Interval\u003c/strong\u003e: How often to check for new alarms (default: 5 minutes)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-create Tickets\u003c/strong\u003e: Enable to automatically create tickets for new alarms\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMinimum Severity\u003c/strong\u003e: Only process alarms at or above this level (INFO, LOW, MEDIUM, HIGH, CRITICAL)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExcluded Alarm Type IDs\u003c/strong\u003e (optional): Comma-separated alarm type IDs to exclude (leave empty for no filter)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and start managing your security incidents from Zendesk!\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"SOCRadar Alert Management integrates SOCRadar's Extended Threat Intelligence platform with Zendesk Support. It automatically polls for new security alarms, creates Zendesk tickets from incidents, and enables agents to manage alarm status, severity, and comments — all without leaving Zendesk.\n\n### Key Features\n- **Incident Dashboard**: View all SOCRadar alarms in a dedicated nav bar panel with severity, status, and type filters.\n- **Automatic Ticket Creation**: Automatically create Zendesk tickets from SOCRadar alarms based on severity thresholds.\n- **Alarm Management**: Update alarm status, post comments, and request analyst assistance directly from Zendesk.\n- **Ticket Sidebar**: View linked SOCRadar alarm details and update status from the ticket sidebar.\n- **Real-time Polling**: Background polling fetches new alarms at configurable intervals.\n\n### Supported Alarm Types\nAttack Surface Management, Vulnerability Monitoring, Dark Web Monitoring, Brand Protection, Fraud Protection, Threat Hunting, Supply Chain Intelligence, and more.\n\n### Privacy\nThis app accesses SOCRadar alarm data via SOCRadar's API using your API key. No data is stored outside of Zendesk and SOCRadar. For details, see [SOCRadar Privacy Policy](https://socradar.io/privacy-policy/).","raw_installation_instructions":"1. Log in to your [SOCRadar Platform](https://platform.socradar.com) account.\n2. Navigate to **Settings \u003e API Keys** and copy your API key.\n3. Note your **Company ID** from the SOCRadar platform URL or settings.\n4. Install this app in Zendesk and enter:\n   - **SOCRadar API Key**: Your platform API key\n   - **SOCRadar Company ID**: Your company identifier\n   - **SOCRadar User Email** (optional): Your email registered in SOCRadar for status updates\n   - **Polling Interval**: How often to check for new alarms (default: 5 minutes)\n   - **Auto-create Tickets**: Enable to automatically create tickets for new alarms\n   - **Minimum Severity**: Only process alarms at or above this level (INFO, LOW, MEDIUM, HIGH, CRITICAL)\n   - **Excluded Alarm Type IDs** (optional): Comma-separated alarm type IDs to exclude (leave empty for no filter)\n5. Click **Install** and start managing your security incidents from Zendesk!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1250740.apps.zdusercontent.com/1250740/assets/1789411112-7d3d9dd6852498c4ce6446a932475d41/logo-small.png","large_icon":"https://1250740.apps.zdusercontent.com/1250740/assets/1789411112-7d3d9dd6852498c4ce6446a932475d41/logo.png","screenshots":["https://1250740.apps.zdusercontent.com/1250740/assets/1789411112-7d3d9dd6852498c4ce6446a932475d41/screenshot-0.png","https://1250740.apps.zdusercontent.com/1250740/assets/1789411112-7d3d9dd6852498c4ce6446a932475d41/screenshot-1.png","https://1250740.apps.zdusercontent.com/1250740/assets/1789411112-7d3d9dd6852498c4ce6446a932475d41/screenshot-2.png"],"installation_count":0},{"id":1251335,"name":"WitWave by Witbor","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3645904,"app_id":1251335,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-18T17:25:54Z","updated_at":"2026-05-18T17:25:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3645902,"app_id":1251335,"name":"witwave_secret","kind":"text","required":false,"position":1,"created_at":"2026-05-18T17:25:54Z","updated_at":"2026-05-18T17:25:54Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3645903,"app_id":1251335,"name":"lang","kind":"hidden","required":false,"position":2,"created_at":"2026-05-18T17:25:54Z","updated_at":"2026-05-18T17:25:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5785,"entity_id":1251335,"app_id":1251335,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-18T17:25:55.000Z","updated_at":"2026-05-18T17:25:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":3,"average":5,"count":{"5":2,"4":1,"1":0,"2":0,"3":0}},"single_install":true,"default_locale":"es","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-18T17:25:52Z","updated_at":"2026-07-17T18:57:03Z","terms_conditions_url":"https://witbor.com/politicas-de-privacidad/","app_organization":{"id":5070,"name":"Witbor","email":"developer@witbor.com","website":"https://www.witbor.com/","country_code":"AR","stripe_account_id":null,"state":"published"},"locations":[10,2],"date_published":"2026-06-27T17:14:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://witwave.witbor.com/"},"location_names":["ticket_editor","nav_bar"],"last_update_time":"2026-07-17T18:56:57Z","owner_id":269519,"author_name":"Witbor","author_email":"witwave@witbor.com","author_url":"https://witbor.com","short_description":"Listen, record, and transcribe WhatsApp voice notes without leaving the Zendesk ticket.","long_description":"\u003cp\u003e\u003cstrong\u003eThis app requires an active Sunshine Conversations license. If you would like to learn more about purchasing one, please speak to your Zendesk representative.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWitWave by Witbor\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhatsApp voice notes, natively integrated into Zendesk Agent Workspace\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWitWave closes the gap in messaging conversations: your agents can listen, visualize, and send WhatsApp voice notes directly from the ticket interface, without opening external apps and without losing context.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWhat can you do with WitWave?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eVisual audio history\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePlay back previous voice notes of the conversation with an interactive waveform, directly from the ticket.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eNative recording and sending\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRecord new voice notes from the ticket panel and send them to the customer in a single click.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eReal-time channel validation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWitWave detects whether the ticket is on the WhatsApp channel and alerts the agent before recording, preventing send errors.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003e24-hour window tracking\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSee in real time whether the WhatsApp conversation is still within the 24-hour window allowed by Meta.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAutomatic AI transcription\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTurn audios into text with a single click. Save the transcription to the ticket and review it from the conversation history.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eAudio macros\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate and manage macros recorded in your own voice to answer frequently asked questions (FAQ) or give instructions via audio.\u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eVideo playback\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOpen WhatsApp video attachments in an integrated player, no unnecessary downloads.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eClear plan and usage\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eBuilt-in plan status panel:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAvailable, used, and remaining minutes in one place.\u003c/li\u003e\n\u003cli\u003eUsage alerts (OK / Warning / Critical) to avoid surprises.\u003c/li\u003e\n\u003cli\u003eBasic and Pro subscriptions, with an optional minute pack.\u003c/li\u003e\n\u003cli\u003eBilling and invoice management via Stripe.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eIdeal for\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSupport teams that receive voice notes via WhatsApp.\u003c/li\u003e\n\u003cli\u003eCompanies that want to centralize support in Zendesk without jumping to external apps.\u003c/li\u003e\n\u003cli\u003eOperations that need to transcribe audios for search and later analysis.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003ePrivacy \u0026amp; data\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eWitWave processes WhatsApp audio solely to play, send, and transcribe it within your Zendesk account. We do not sell or share your data with third parties, and we apply access controls to prevent unauthorized access. See our \u003ca href=\"https://witbor.com/politicas-de-privacidad/\"\u003ePrivacy Policy\u003c/a\u003e for details on how we handle your information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, go to Zendesk\u0026#39;s navigation bar and look for the microphone icon. Complete the wizard steps (subdomain, email and the Sunshine Conversations OAuth) and you\u0026#39;re done — WitWave is ready to use.\u003c/p\u003e\n\n\u003cp\u003e👉 Full step-by-step installation and usage guide: https://witwave.witbor.com/installation-instructions\u003c/p\u003e\n\n\u003cp\u003eBy installing the app you accept our \u003ca href=\"https://witbor.com/politicas-de-privacidad/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"**This app requires an active Sunshine Conversations license. If you would like to learn more about purchasing one, please speak to your Zendesk representative.**\n\n### **WitWave by Witbor**\n\n**WhatsApp voice notes, natively integrated into Zendesk Agent Workspace**\n\nWitWave closes the gap in messaging conversations: your agents can listen, visualize, and send WhatsApp voice notes directly from the ticket interface, without opening external apps and without losing context.\n\n---\n\n### **What can you do with WitWave?**\n\n✅ **Visual audio history**\n\nPlay back previous voice notes of the conversation with an interactive waveform, directly from the ticket.\n\n✅ **Native recording and sending**\n\nRecord new voice notes from the ticket panel and send them to the customer in a single click.\n\n✅ **Real-time channel validation**\n\nWitWave detects whether the ticket is on the WhatsApp channel and alerts the agent before recording, preventing send errors.\n\n✅ **24-hour window tracking**\n\nSee in real time whether the WhatsApp conversation is still within the 24-hour window allowed by Meta.\n\n✅ **Automatic AI transcription**\n\nTurn audios into text with a single click. Save the transcription to the ticket and review it from the conversation history.\n\n✅ **Audio macros**\n\nCreate and manage macros recorded in your own voice to answer frequently asked questions (FAQ) or give instructions via audio.\n\n✅ **Video playback**\n\nOpen WhatsApp video attachments in an integrated player, no unnecessary downloads.\n\n---\n\n### **Clear plan and usage**\n\nBuilt-in plan status panel:\n\n- Available, used, and remaining minutes in one place.\n- Usage alerts (OK / Warning / Critical) to avoid surprises.\n- Basic and Pro subscriptions, with an optional minute pack.\n- Billing and invoice management via Stripe.\n\n---\n\n### **Ideal for**\n\n- Support teams that receive voice notes via WhatsApp.\n- Companies that want to centralize support in Zendesk without jumping to external apps.\n- Operations that need to transcribe audios for search and later analysis.\n\n---\n\n### **Privacy \u0026 data**\n\nWitWave processes WhatsApp audio solely to play, send, and transcribe it within your Zendesk account. We do not sell or share your data with third parties, and we apply access controls to prevent unauthorized access. See our [Privacy Policy](https://witbor.com/politicas-de-privacidad/) for details on how we handle your information.","raw_installation_instructions":"Install the app, go to Zendesk's navigation bar and look for the microphone icon. Complete the wizard steps (subdomain, email and the Sunshine Conversations OAuth) and you're done — WitWave is ready to use.\n\n👉 Full step-by-step installation and usage guide: https://witwave.witbor.com/installation-instructions\n\nBy installing the app you accept our [Privacy Policy](https://witbor.com/politicas-de-privacidad/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1251335.apps.zdusercontent.com/1251335/assets/1782859194-71d8986073c499aa2d44225722b54d1a/logo-small.png","large_icon":"https://1251335.apps.zdusercontent.com/1251335/assets/1782859194-71d8986073c499aa2d44225722b54d1a/logo.png","screenshots":["https://1251335.apps.zdusercontent.com/1251335/assets/1782859194-71d8986073c499aa2d44225722b54d1a/screenshot-0.png","https://1251335.apps.zdusercontent.com/1251335/assets/1782859194-71d8986073c499aa2d44225722b54d1a/screenshot-1.png","https://1251335.apps.zdusercontent.com/1251335/assets/1782859194-71d8986073c499aa2d44225722b54d1a/screenshot-2.png"],"installation_count":7},{"id":1251411,"name":"Firewatch","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":3646085,"app_id":1251411,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-18T20:45:18Z","updated_at":"2026-05-18T20:45:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5786,"entity_id":1251411,"app_id":1251411,"amount":2900,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TGSHDK2VCjjqhPL","cost_id":1072,"cost_type":"CostOneOff","active":true,"created_at":"2026-05-18T20:45:19.000Z","updated_at":"2026-05-18T20:45:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"pt-BR","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-18T20:45:17Z","updated_at":"2026-08-26T03:22:44Z","terms_conditions_url":null,"app_organization":{"id":7577,"name":"TLDR","email":"lucaspereira7896@gmail.com","website":"","country_code":"BR","stripe_account_id":"acct_1TGSHDK2VCjjqhPL","state":null},"locations":[2],"date_published":"2026-06-05T04:43:15Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-08-26T03:22:39Z","owner_id":269519,"author_name":"TLDR","author_email":"lucaspereira7896@gmail.com","author_url":"https://tldrzd.tiiny.site","short_description":"Monitor operational gaps in your ticket queue.","long_description":"\u003ch3\u003eAbout TL;DR\u003c/h3\u003e\n\n\u003cp\u003eTL;DR builds focused operational tools for Zendesk support teams, helping supervisors make faster decisions without leaving their Zendesk workflow. Our apps are built natively on the Zendesk Apps Framework with privacy and simplicity as core design principles.\u003c/p\u003e\n\n\u003ch3\u003eWhat Firewatch does\u003c/h3\u003e\n\n\u003cp\u003eFirewatch is a real-time operational gap monitor for Zendesk Support. It gives supervisors an always-on view of tickets falling through the cracks across four critical categories:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUnassigned\u003c/strong\u003e — open tickets with no agent, risking SLA breaches\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo group\u003c/strong\u003e — tickets not routed to any team, making ownership unclear\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo form\u003c/strong\u003e — tickets missing a form, leading to poor categorization\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStale +30 days\u003c/strong\u003e — open tickets with no activity in 30+ days, indicating abandoned cases\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eClick any gap count to open the full ticket list. Click any ticket to open it inside Zendesk — no new tabs.\u003c/p\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSplit-panel layout — gap summary left, ticket list right, no page transitions\u003c/li\u003e\n\u003cli\u003eGroup filter with name search, multi-select, and per-group ticket counts\u003c/li\u003e\n\u003cli\u003eUrgency highlights — red for 60+ days without update, amber for 30+ days\u003c/li\u003e\n\u003cli\u003eTrend indicators showing count changes since your last session\u003c/li\u003e\n\u003cli\u003eCSV export with IDs, subjects, statuses, groups, forms, and timestamps\u003c/li\u003e\n\u003cli\u003eAuto-detects agent locale: English, Portuguese (pt-BR), or Spanish\u003c/li\u003e\n\u003cli\u003eNo configuration required — install and open\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003ePricing\u003c/h3\u003e\n\n\u003cp\u003eFirewatch is available through an external subscription. Details at https://tldrzd.tiiny.site\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eFirewatch operates exclusively through the Zendesk Apps Framework (ZAF) within your own Zendesk instance. It accesses ticket ID, subject, status, creation date, last-updated date, assignee ID, group ID, form ID, group names, and form names — solely to render the app interface. Data is fetched on demand, held in browser memory only during your session, and never transmitted to any external server. The only persistent storage is a browser localStorage entry (key: firewatch\u003cem\u003eprev\u003c/em\u003ev2) containing four integer gap counts used to compute trend indicators — it never leaves your device. Firewatch has no backend, no logging, and no analytics. It does not share data with third parties. Full privacy policy: https://tldrzd.tiiny.site\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this Marketplace page.\u003c/li\u003e\n\u003cli\u003eIn the Zendesk Admin Center, confirm the installation when prompted.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support — Firewatch will appear as an icon in the left sidebar navigation bar.\u003c/li\u003e\n\u003cli\u003eClick the Firewatch icon to open the app. No configuration or API keys required.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor support, contact lucaspereira7896@gmail.com or visit https://tldrzd.tiiny.site\u003c/p\u003e\n","raw_long_description":"### About TL;DR\n\nTL;DR builds focused operational tools for Zendesk support teams, helping supervisors make faster decisions without leaving their Zendesk workflow. Our apps are built natively on the Zendesk Apps Framework with privacy and simplicity as core design principles.\n\n### What Firewatch does\n\nFirewatch is a real-time operational gap monitor for Zendesk Support. It gives supervisors an always-on view of tickets falling through the cracks across four critical categories:\n\n* **Unassigned** — open tickets with no agent, risking SLA breaches\n* **No group** — tickets not routed to any team, making ownership unclear\n* **No form** — tickets missing a form, leading to poor categorization\n* **Stale +30 days** — open tickets with no activity in 30+ days, indicating abandoned cases\n\nClick any gap count to open the full ticket list. Click any ticket to open it inside Zendesk — no new tabs.\n\n### Key features\n\n* Split-panel layout — gap summary left, ticket list right, no page transitions\n* Group filter with name search, multi-select, and per-group ticket counts\n* Urgency highlights — red for 60+ days without update, amber for 30+ days\n* Trend indicators showing count changes since your last session\n* CSV export with IDs, subjects, statuses, groups, forms, and timestamps\n* Auto-detects agent locale: English, Portuguese (pt-BR), or Spanish\n* No configuration required — install and open\n\n### Pricing\n\nFirewatch is available through an external subscription. Details at https://tldrzd.tiiny.site\n\n### Data disclosure\n\nFirewatch operates exclusively through the Zendesk Apps Framework (ZAF) within your own Zendesk instance. It accesses ticket ID, subject, status, creation date, last-updated date, assignee ID, group ID, form ID, group names, and form names — solely to render the app interface. Data is fetched on demand, held in browser memory only during your session, and never transmitted to any external server. The only persistent storage is a browser localStorage entry (key: firewatch_prev_v2) containing four integer gap counts used to compute trend indicators — it never leaves your device. Firewatch has no backend, no logging, and no analytics. It does not share data with third parties. Full privacy policy: https://tldrzd.tiiny.site","raw_installation_instructions":"1. Click **Install** on this Marketplace page.\n2. In the Zendesk Admin Center, confirm the installation when prompted.\n3. Open Zendesk Support — Firewatch will appear as an icon in the left sidebar navigation bar.\n4. Click the Firewatch icon to open the app. No configuration or API keys required.\n\nFor support, contact lucaspereira7896@gmail.com or visit https://tldrzd.tiiny.site","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1251411.apps.zdusercontent.com/1251411/assets/1786755976-2fd29672042ce987e1bfa46219233f03/logo-small.png","large_icon":"https://1251411.apps.zdusercontent.com/1251411/assets/1786755976-2fd29672042ce987e1bfa46219233f03/logo.png","screenshots":["https://1251411.apps.zdusercontent.com/1251411/assets/1786755976-2fd29672042ce987e1bfa46219233f03/screenshot-0.png","https://1251411.apps.zdusercontent.com/1251411/assets/1786755976-2fd29672042ce987e1bfa46219233f03/screenshot-1.png","https://1251411.apps.zdusercontent.com/1251411/assets/1786755976-2fd29672042ce987e1bfa46219233f03/screenshot-2.png"],"installation_count":0},{"id":1252282,"name":"FrontFoot","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":3649801,"app_id":1252282,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-20T13:56:43Z","updated_at":"2026-05-20T13:56:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3668859,"app_id":1252282,"name":"frontfootToken","kind":"text","required":true,"position":1,"created_at":"2026-06-05T05:03:55Z","updated_at":"2026-06-05T05:03:55Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5791,"entity_id":1252282,"app_id":1252282,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-20T13:56:44.000Z","updated_at":"2026-05-20T13:56:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-20T13:56:42Z","updated_at":"2026-09-15T22:03:48Z","terms_conditions_url":null,"app_organization":{"id":7723,"name":"FrontFoot","email":"support@getfrontfoot.ai","website":"https://getfrontfoot.ai","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-05T07:44:09Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T22:03:46Z","owner_id":269519,"author_name":"FrontFoot","author_email":"support@getfrontfoot.ai","author_url":"https://www.getfrontfoot.ai","short_description":"Draft grounded T\u0026C exception replies directly in Zendesk.","long_description":"\u003cp\u003eFrontFoot (getfrontfoot.ai) is a B2B SaaS platform that helps customer success and support teams resolve contract exception requests without slow escalation chains. Instead of a CSM saying \u0026#39;let me check with my manager\u0026#39; and triggering weeks of handoffs, FrontFoot gives agents an instant, grounded reply based on the company\u0026#39;s actual terms, approved commercial flexibility, and configured communication tone.\u003c/p\u003e\n\n\u003cp\u003eThe FrontFoot Zendesk integration adds a sidebar panel to every support ticket. When an agent receives a T\u0026amp;C exception request, they click \u0026#39;Draft reply\u0026#39; and FrontFoot generates a response grounded in the company\u0026#39;s contract terms, approved give-to-get policies, and tone guidelines — without the agent ever leaving Zendesk. Drafts are inserted into the Zendesk reply composer with one click. Each draft is attributed to the signed-in agent and synced with their FrontFoot account so the full conversation history is available in the FrontFoot web app.\u003c/p\u003e\n\n\u003cp\u003eKey capabilities:\u003cbr\u003e\n- Instant AI-assisted draft generation grounded in contract terms and approved flexibility\u003cbr\u003e\n- Per-agent authentication so each draft is attributed to the correct team member\u003cbr\u003e\n- Full draft history synced with the FrontFoot web app\u003cbr\u003e\n- Rate drafts (thumbs up/down) to improve future suggestions\u003cbr\u003e\n- Works alongside the FrontFoot Gmail add-on, Outlook add-in, and Chrome extension\u003c/p\u003e\n\n\u003cp\u003eData handling and privacy:\u003cbr\u003e\nWhen a reply is drafted, the following ticket data is transmitted to FrontFoot\u0026#39;s servers: ticket subject, customer email address, customer name, and message content. One FrontFoot-approved AI provider, Anthropic or Microsoft Azure AI, processes the information to draft the response. FrontFoot\u0026#39;s application and database are hosted by Render in Frankfurt, Germany. Data is processed in accordance with FrontFoot\u0026#39;s privacy policy (https://getfrontfoot.ai/privacy) and data processing agreement (https://getfrontfoot.ai/dpa). FrontFoot does not sell or share customer data with third parties except as required to deliver the service. Message content is retained for the subscription duration plus 30 days. Users can delete individual FrontFoot threads sooner.\u003c/p\u003e\n\n\u003cp\u003eA FrontFoot subscription is required. Contact support@getfrontfoot.ai to get started.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eGenerate an install token in your FrontFoot admin settings (Settings → Zendesk → Generate token).\u003c/li\u003e\n\u003cli\u003ePaste the token into the \u0026#39;FrontFoot Token\u0026#39; field below.\u003c/li\u003e\n\u003cli\u003eInstall the app.\u003c/li\u003e\n\u003cli\u003eOpen any ticket and click \u0026#39;Connect\u0026#39; in the FrontFoot sidebar to sign in.\u003c/li\u003e\n\u003cli\u003eClick \u0026#39;Draft reply\u0026#39; to generate a grounded response.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eA FrontFoot account is required. Contact support@getfrontfoot.ai to get started.\u003c/p\u003e\n","raw_long_description":"FrontFoot (getfrontfoot.ai) is a B2B SaaS platform that helps customer success and support teams resolve contract exception requests without slow escalation chains. Instead of a CSM saying 'let me check with my manager' and triggering weeks of handoffs, FrontFoot gives agents an instant, grounded reply based on the company's actual terms, approved commercial flexibility, and configured communication tone.\n\nThe FrontFoot Zendesk integration adds a sidebar panel to every support ticket. When an agent receives a T\u0026C exception request, they click 'Draft reply' and FrontFoot generates a response grounded in the company's contract terms, approved give-to-get policies, and tone guidelines — without the agent ever leaving Zendesk. Drafts are inserted into the Zendesk reply composer with one click. Each draft is attributed to the signed-in agent and synced with their FrontFoot account so the full conversation history is available in the FrontFoot web app.\n\nKey capabilities:\n- Instant AI-assisted draft generation grounded in contract terms and approved flexibility\n- Per-agent authentication so each draft is attributed to the correct team member\n- Full draft history synced with the FrontFoot web app\n- Rate drafts (thumbs up/down) to improve future suggestions\n- Works alongside the FrontFoot Gmail add-on, Outlook add-in, and Chrome extension\n\nData handling and privacy:\nWhen a reply is drafted, the following ticket data is transmitted to FrontFoot's servers: ticket subject, customer email address, customer name, and message content. One FrontFoot-approved AI provider, Anthropic or Microsoft Azure AI, processes the information to draft the response. FrontFoot's application and database are hosted by Render in Frankfurt, Germany. Data is processed in accordance with FrontFoot's privacy policy (https://getfrontfoot.ai/privacy) and data processing agreement (https://getfrontfoot.ai/dpa). FrontFoot does not sell or share customer data with third parties except as required to deliver the service. Message content is retained for the subscription duration plus 30 days. Users can delete individual FrontFoot threads sooner.\n\nA FrontFoot subscription is required. Contact support@getfrontfoot.ai to get started.","raw_installation_instructions":"1. Generate an install token in your FrontFoot admin settings (Settings → Zendesk → Generate token).\n2. Paste the token into the 'FrontFoot Token' field below.\n3. Install the app.\n4. Open any ticket and click 'Connect' in the FrontFoot sidebar to sign in.\n5. Click 'Draft reply' to generate a grounded response.\n\nA FrontFoot account is required. Contact support@getfrontfoot.ai to get started.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1252282.apps.zdusercontent.com/1252282/assets/1789401221-0164d19b0587d23285e9ac5e2bf7234a/logo-small.png","large_icon":"https://1252282.apps.zdusercontent.com/1252282/assets/1789401221-0164d19b0587d23285e9ac5e2bf7234a/logo.png","screenshots":["https://1252282.apps.zdusercontent.com/1252282/assets/1789401221-0164d19b0587d23285e9ac5e2bf7234a/screenshot-0.png","https://1252282.apps.zdusercontent.com/1252282/assets/1789401221-0164d19b0587d23285e9ac5e2bf7234a/screenshot-1.png","https://1252282.apps.zdusercontent.com/1252282/assets/1789401221-0164d19b0587d23285e9ac5e2bf7234a/screenshot-2.png"],"installation_count":1},{"id":1252708,"name":"Macro Hero","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3651170,"app_id":1252708,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-21T07:48:34Z","updated_at":"2026-05-21T07:48:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5793,"entity_id":1252708,"app_id":1252708,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-21T07:48:35.000Z","updated_at":"2026-05-21T07:48:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-21T07:48:34Z","updated_at":"2026-08-04T05:12:13Z","terms_conditions_url":null,"app_organization":{"id":7693,"name":"Macrohero by watcha","email":"macrohero@watcha.com","website":null,"country_code":"KR","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-06-16T16:10:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://macro-hero-site.pages.dev/"},"location_names":["nav_bar"],"last_update_time":"2026-08-04T05:12:09Z","owner_id":269519,"author_name":"Macro Hero","author_email":"macrohero@watcha.com","author_url":"https://macro-hero-site.pages.dev","short_description":"Your hero for managing Zendesk macros at scale","long_description":"\u003ch2\u003eManage your Zendesk macros at scale — without leaving Zendesk\u003c/h2\u003e\n\n\u003cp\u003eMacro Hero is the missing macro management tool for Zendesk admins and CX teams. If you have hundreds (or thousands) of macros, you know how painful it is to keep them organized, up to date, and consistent. Macro Hero brings powerful bulk operations, inline editing, and usage analytics — all in a clean, intuitive interface that lives right in your Zendesk navigation bar.\u003c/p\u003e\n\n\u003ch3\u003eKey Features\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowerful Search\u003c/strong\u003e\u003cbr\u003e\n- Search across macro titles, action content, or both\u003cbr\u003e\n- Use multiple keywords (comma-separated) for complex queries\u003cbr\u003e\n- Combine title and action search with the \u003ccode\u003e+\u003c/code\u003e operator (e.g. \u003ccode\u003erefund+close_ticket\u003c/code\u003e)\u003cbr\u003e\n- Highlights matched keywords in both titles and action previews\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInline Bulk Editing\u003c/strong\u003e\u003cbr\u003e\n- Edit macro titles directly in the results table\u003cbr\u003e\n- Edit action JSON inline in an expandable editor\u003cbr\u003e\n- Modified rows and changed fields are clearly marked before you submit\u003cbr\u003e\n- Submit all changes at once with parallel API calls and per-item retry support\u003cbr\u003e\n- For large bulk operations, we recommend exporting your macros via the Usage Ranking tab CSV export first\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFind \u0026amp; Replace\u003c/strong\u003e\u003cbr\u003e\n- Replace text across all loaded macros in one operation\u003cbr\u003e\n- Validates JSON integrity after each replacement\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBulk Status Toggle\u003c/strong\u003e\u003cbr\u003e\n- Activate or deactivate multiple macros at once\u003cbr\u003e\n- Select with checkboxes, apply with one click\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUsage Analytics\u003c/strong\u003e\u003cbr\u003e\n- See which macros are used most (and least) over the last 7 days\u003cbr\u003e\n- Bar chart visualization\u003cbr\u003e\n- Export usage data to CSV\u003cbr\u003e\n- Identify and clean up unused macros\u003c/p\u003e\n\n\u003ch3\u003eData and Privacy\u003c/h3\u003e\n\n\u003cp\u003eMacro Hero is built with security as the highest priority. We want to be transparent about exactly what data we access and store.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat we access:\u003c/strong\u003e Macro Hero reads and writes your Zendesk macros via the official Zendesk API, authorized by OAuth on your behalf. We access only the macros and the basic user identity needed to verify which Zendesk account is connecting — nothing else.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat we store on our servers:\u003c/strong\u003e Only the minimum required for subscription management — your Zendesk subdomain, plan status (free or pro), and aggregate usage counts (such as searches today and trial uses remaining). This data is hosted on Cloudflare D1 and isolated per Zendesk instance.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat we DO NOT store:\u003c/strong\u003e We never store, log, or transmit your macro content, macro titles, action data, ticket data, customer information, agent details, or any other Zendesk business data. Your data stays on Zendesk.\u003c/p\u003e\n\n\u003cp\u003eFor full details, see our Privacy Policy at https://macro-hero-site.pages.dev/privacy.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet started in 30 seconds\u003c/h2\u003e\n\n\u003cp\u003eMacro Hero is designed to work the moment you install it — no API tokens, no configuration, no setup wizards.\u003c/p\u003e\n\n\u003ch3\u003eInstall\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button at the top of this page\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk account where you want to install Macro Hero\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to confirm\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eOpen Macro Hero\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eAfter installation, navigate to your Zendesk Support workspace\u003c/li\u003e\n\u003cli\u003eLook for the \u003cstrong\u003eMacro Hero\u003c/strong\u003e icon in the left navigation bar\u003c/li\u003e\n\u003cli\u003eClick the icon to open Macro Hero in a full-page view\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eFirst search\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eType a keyword in the search bar (e.g. \u003ccode\u003erefund\u003c/code\u003e, \u003ccode\u003ecancel\u003c/code\u003e, or \u003ccode\u003ebilling\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003eChoose a search mode: \u003cstrong\u003eTitle\u003c/strong\u003e, \u003cstrong\u003eActions\u003c/strong\u003e, or \u003cstrong\u003eBoth\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSearch\u003c/strong\u003e — your matching macros will appear in seconds\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eEdit and submit\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick any title to edit it inline\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eEdit JSON\u003c/strong\u003e to expand a row and edit the action content\u003c/li\u003e\n\u003cli\u003eUse the toggle switch to activate or deactivate macros\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003eFind \u0026amp; Replace\u003c/strong\u003e to apply text changes across all loaded macros\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSubmit Changes\u003c/strong\u003e when you are ready — all updates are applied to Zendesk in parallel\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eView usage rankings\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003eUsage Ranking\u003c/strong\u003e tab\u003c/li\u003e\n\u003cli\u003eSee your most-used and least-used macros from the past 7 days\u003c/li\u003e\n\u003cli\u003eIdentify candidates for cleanup or improvement\u003c/li\u003e\n\u003cli\u003eExport the full ranking as CSV\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eNeed help?\u003c/h3\u003e\n\n\u003cp\u003eIf you run into any issues, please contact us at macrohero@watcha.com or visit https://macro-hero-site.pages.dev for documentation.\u003c/p\u003e\n","raw_long_description":"## Manage your Zendesk macros at scale — without leaving Zendesk\n\nMacro Hero is the missing macro management tool for Zendesk admins and CX teams. If you have hundreds (or thousands) of macros, you know how painful it is to keep them organized, up to date, and consistent. Macro Hero brings powerful bulk operations, inline editing, and usage analytics — all in a clean, intuitive interface that lives right in your Zendesk navigation bar.\n\n### Key Features\n\n**Powerful Search**\n- Search across macro titles, action content, or both\n- Use multiple keywords (comma-separated) for complex queries\n- Combine title and action search with the `+` operator (e.g. `refund+close_ticket`)\n- Highlights matched keywords in both titles and action previews\n\n**Inline Bulk Editing**\n- Edit macro titles directly in the results table\n- Edit action JSON inline in an expandable editor\n- Modified rows and changed fields are clearly marked before you submit\n- Submit all changes at once with parallel API calls and per-item retry support\n- For large bulk operations, we recommend exporting your macros via the Usage Ranking tab CSV export first\n\n**Find \u0026 Replace**\n- Replace text across all loaded macros in one operation\n- Validates JSON integrity after each replacement\n\n**Bulk Status Toggle**\n- Activate or deactivate multiple macros at once\n- Select with checkboxes, apply with one click\n\n**Usage Analytics**\n- See which macros are used most (and least) over the last 7 days\n- Bar chart visualization\n- Export usage data to CSV\n- Identify and clean up unused macros\n\n### Data and Privacy\n\nMacro Hero is built with security as the highest priority. We want to be transparent about exactly what data we access and store.\n\n**What we access:** Macro Hero reads and writes your Zendesk macros via the official Zendesk API, authorized by OAuth on your behalf. We access only the macros and the basic user identity needed to verify which Zendesk account is connecting — nothing else.\n\n**What we store on our servers:** Only the minimum required for subscription management — your Zendesk subdomain, plan status (free or pro), and aggregate usage counts (such as searches today and trial uses remaining). This data is hosted on Cloudflare D1 and isolated per Zendesk instance.\n\n**What we DO NOT store:** We never store, log, or transmit your macro content, macro titles, action data, ticket data, customer information, agent details, or any other Zendesk business data. Your data stays on Zendesk.\n\nFor full details, see our Privacy Policy at https://macro-hero-site.pages.dev/privacy.","raw_installation_instructions":"## Get started in 30 seconds\n\nMacro Hero is designed to work the moment you install it — no API tokens, no configuration, no setup wizards.\n\n### Install\n\n1. Click the **Install** button at the top of this page\n2. Select the Zendesk account where you want to install Macro Hero\n3. Click **Install** to confirm\n\n### Open Macro Hero\n\n1. After installation, navigate to your Zendesk Support workspace\n2. Look for the **Macro Hero** icon in the left navigation bar\n3. Click the icon to open Macro Hero in a full-page view\n\n### First search\n\n1. Type a keyword in the search bar (e.g. `refund`, `cancel`, or `billing`)\n2. Choose a search mode: **Title**, **Actions**, or **Both**\n3. Click **Search** — your matching macros will appear in seconds\n\n### Edit and submit\n\n1. Click any title to edit it inline\n2. Click **Edit JSON** to expand a row and edit the action content\n3. Use the toggle switch to activate or deactivate macros\n4. Use **Find \u0026 Replace** to apply text changes across all loaded macros\n5. Click **Submit Changes** when you are ready — all updates are applied to Zendesk in parallel\n\n### View usage rankings\n\n1. Click the **Usage Ranking** tab\n2. See your most-used and least-used macros from the past 7 days\n3. Identify candidates for cleanup or improvement\n4. Export the full ranking as CSV\n\n### Need help?\n\nIf you run into any issues, please contact us at macrohero@watcha.com or visit https://macro-hero-site.pages.dev for documentation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1252708.apps.zdusercontent.com/1252708/assets/1784612667-a7f03c3c330116b9d6676f7386726778/logo-small.png","large_icon":"https://1252708.apps.zdusercontent.com/1252708/assets/1784612667-a7f03c3c330116b9d6676f7386726778/logo.png","screenshots":["https://1252708.apps.zdusercontent.com/1252708/assets/1784612667-a7f03c3c330116b9d6676f7386726778/screenshot-0.png","https://1252708.apps.zdusercontent.com/1252708/assets/1784612667-a7f03c3c330116b9d6676f7386726778/screenshot-1.png","https://1252708.apps.zdusercontent.com/1252708/assets/1784612667-a7f03c3c330116b9d6676f7386726778/screenshot-2.png"],"installation_count":6},{"id":1252810,"name":"Netgsm SMS","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3651456,"app_id":1252810,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-21T11:18:09Z","updated_at":"2026-05-21T11:18:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5795,"entity_id":1252810,"app_id":1252810,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-21T11:18:10.000Z","updated_at":"2026-05-21T11:18:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-21T11:18:08Z","updated_at":"2026-06-27T19:17:30Z","terms_conditions_url":null,"app_organization":{"id":7625,"name":"Netgsm","email":"teknikdestek@netgsm.com.tr","website":"www.netgsm.com.tr","country_code":"TR","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-06-27T19:17:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.netgsm.com.tr/fiyatlar/"},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-06-22T21:11:38Z","owner_id":269519,"author_name":"Netgsm","author_email":"teknikdestek@netgsm.com.tr","author_url":"https://www.netgsm.com.tr","short_description":"Send SMS messages directly from Zendesk tickets via Netgsm.","long_description":"\u003cp\u003eNetgsm is a digital communication operator serving businesses of all sizes — from small startups to large enterprises — under one roof. With over 25 years of industry experience, Netgsm delivers reliable and scalable SMS, voice, and messaging solutions to businesses across Turkey and beyond.\u003c/p\u003e\n\n\u003cp\u003eNetgsm SMS for Zendesk allows your support agents to send SMS messages directly from Zendesk tickets and user profiles without leaving the support interface.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSend SMS to customers directly from any ticket or user sidebar\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect from your registered sender names\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eView SMS delivery status in real time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSupports standard and special character encoding\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration accesses the customer\u0026#39;s phone number to deliver SMS messages on behalf of the support agent. No Zendesk data is stored beyond what is required to process the SMS request.\u003c/p\u003e\n\n\u003cp\u003eBy using this integration, you agree to Netgsm\u0026#39;s Terms of Use (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/terms-of-service).\u003c/p\u003e\n\n\u003cp\u003eFor information on how we handle your data, please review our Privacy Policy (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/kvkk-eng).\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eRequirements:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAn active Netgsm account\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA registered sender name on your Netgsm account\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSetup Steps:\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add the Netgsm SMS app to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAfter installation, open any ticket or user profile in Zendesk Support.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLocate the \u003cstrong\u003eNetgsm SMS\u003c/strong\u003e panel in the sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the \u003cstrong\u003eSettings\u003c/strong\u003e tab, then click \u003cstrong\u003eConnect\u003c/strong\u003e and sign in with your Netgsm credentials to authorize the integration.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce connected, select a sender name from the dropdown and start sending SMS messages.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact us at teknikdestek@netgsm.com.tr\u003c/p\u003e\n","raw_long_description":"Netgsm is a digital communication operator serving businesses of all sizes — from small startups to large enterprises — under one roof. With over 25 years of industry experience, Netgsm delivers reliable and scalable SMS, voice, and messaging solutions to businesses across Turkey and beyond.\n\nNetgsm SMS for Zendesk allows your support agents to send SMS messages directly from Zendesk tickets and user profiles without leaving the support interface.\n\n**Key Features:**\n\n- Send SMS to customers directly from any ticket or user sidebar\n\n- Select from your registered sender names\n\n- View SMS delivery status in real time\n\n- Supports standard and special character encoding\n\n**Data \u0026 Privacy:**\n\nThis integration accesses the customer's phone number to deliver SMS messages on behalf of the support agent. No Zendesk data is stored beyond what is required to process the SMS request.\n\nBy using this integration, you agree to Netgsm's Terms of Use (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/terms-of-service).\n\nFor information on how we handle your data, please review our Privacy Policy (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/kvkk-eng).","raw_installation_instructions":"**Requirements:**\n\n- An active Netgsm account\n\n- A registered sender name on your Netgsm account\n\n**Setup Steps:**\n\n1. Click **Install** to add the Netgsm SMS app to your Zendesk account.\n\n2. After installation, open any ticket or user profile in Zendesk Support.\n\n3. Locate the **Netgsm SMS** panel in the sidebar.\n\n4. Click the **Settings** tab, then click **Connect** and sign in with your Netgsm credentials to authorize the integration.\n\n5. Once connected, select a sender name from the dropdown and start sending SMS messages.\n\n**Need help?** Contact us at teknikdestek@netgsm.com.tr","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1252810.apps.zdusercontent.com/1252810/assets/1781787947-5e55ca666cdd0b12de44d414495b1e12/logo-small.png","large_icon":"https://1252810.apps.zdusercontent.com/1252810/assets/1781787947-5e55ca666cdd0b12de44d414495b1e12/logo.png","screenshots":["https://1252810.apps.zdusercontent.com/1252810/assets/1781787947-5e55ca666cdd0b12de44d414495b1e12/screenshot-0.png","https://1252810.apps.zdusercontent.com/1252810/assets/1781787947-5e55ca666cdd0b12de44d414495b1e12/screenshot-1.png","https://1252810.apps.zdusercontent.com/1252810/assets/1781787947-5e55ca666cdd0b12de44d414495b1e12/screenshot-2.png"],"installation_count":1},{"id":1252840,"name":"Protocol Generator","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3651603,"app_id":1252840,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-21T12:23:22Z","updated_at":"2026-05-21T12:23:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3651602,"app_id":1252840,"name":"fieldId","kind":"text","required":true,"position":1,"created_at":"2026-05-21T12:23:22Z","updated_at":"2026-05-21T12:23:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3741814,"app_id":1252840,"name":"digits","kind":"text","required":false,"position":2,"created_at":"2026-08-06T16:59:46Z","updated_at":"2026-08-06T16:59:46Z","default_value":"6","secure":false,"scopes":null,"options":null},{"id":3741815,"app_id":1252840,"name":"prefix","kind":"text","required":false,"position":3,"created_at":"2026-08-06T16:59:46Z","updated_at":"2026-08-06T16:59:46Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3741816,"app_id":1252840,"name":"suffix","kind":"text","required":false,"position":4,"created_at":"2026-08-06T16:59:46Z","updated_at":"2026-08-06T16:59:46Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5796,"entity_id":1252840,"app_id":1252840,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-21T12:23:24.000Z","updated_at":"2026-05-21T12:23:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-21T12:23:21Z","updated_at":"2026-08-06T16:59:47Z","terms_conditions_url":null,"app_organization":{"id":7577,"name":"TLDR","email":"lucaspereira7896@gmail.com","website":"","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-06-05T04:35:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-06T16:59:45Z","owner_id":269519,"author_name":"TLDR","author_email":"support@tldrzd.tiiny.site","author_url":"https://tldrzd.tiiny.site/","short_description":"Auto-generate unique protocol numbers on every Zendesk ticket.","long_description":"\u003cp\u003eProtocol Generator automatically creates unique, formatted protocol numbers and writes them directly into a custom ticket field — no manual work, no visible app panel.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003cbr\u003e\n• Fully configured at installation — prefix, suffix and digit count are set once during install\u003cbr\u003e\n• Invisible to agents — runs silently in the background, agents only see the protocol field filled\u003cbr\u003e\n• Customizable format — combine prefix, number and suffix to match your naming convention (e.g. BR83622437LCS)\u003cbr\u003e\n• Never overwrites — if the field already has a value, the app does nothing\u003cbr\u003e\n• No backend required — 100% ZAF native, no external servers or API tokens\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c/strong\u003e\u003cbr\u003e\nThe protocol number is generated and filled automatically when an agent opens a ticket with an empty protocol field. The value is saved the next time the agent takes any action on the ticket — such as submitting a reply, changing the status, or updating any field.\u003c/p\u003e\n\n\u003cp\u003eThis means the typical workflow is: open the ticket, see the protocol already filled, take any action to save. For new tickets, the agent creates the ticket, opens it, and the protocol is ready to be saved on the next submit.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; Privacy:\u003c/strong\u003e\u003cbr\u003e\nProtocol Generator does not collect, store, transmit, or share any customer data with external servers or third parties. All processing happens entirely within your Zendesk instance using the Zendesk App Framework (ZAF). No analytics, no tracking, no external API calls. For more information, see our privacy policy at https://tldrzd.tiiny.site/\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to \u003cstrong\u003eAdmin Center → Objects \u0026amp; Rules → Tickets → Fields\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eCreate a new \u003cstrong\u003eText\u003c/strong\u003e field named \u0026quot;Protocol Number\u0026quot;\u003c/li\u003e\n\u003cli\u003eCopy the numeric ID from the URL (e.g. \u003ccode\u003e...fields/12345678/edit\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003eDuring app installation, fill in:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustom Field ID\u003c/strong\u003e — the ID copied above\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNumber of digits\u003c/strong\u003e — how many random digits (default: 6)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrefix\u003c/strong\u003e — optional text before the number (e.g. \u003ccode\u003eBR\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuffix\u003c/strong\u003e — optional text after the number (e.g. \u003ccode\u003eLCS\u003c/code\u003e)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSeparator\u003c/strong\u003e — character between parts (default: \u003ccode\u003e-\u003c/code\u003e)\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it. The app runs automatically from this point on — no further configuration needed.\u003c/p\u003e\n","raw_long_description":"Protocol Generator automatically creates unique, formatted protocol numbers and writes them directly into a custom ticket field — no manual work, no visible app panel.\n\n**Key features:**\n• Fully configured at installation — prefix, suffix and digit count are set once during install\n• Invisible to agents — runs silently in the background, agents only see the protocol field filled\n• Customizable format — combine prefix, number and suffix to match your naming convention (e.g. BR83622437LCS)\n• Never overwrites — if the field already has a value, the app does nothing\n• No backend required — 100% ZAF native, no external servers or API tokens\n\n**How it works:**\nThe protocol number is generated and filled automatically when an agent opens a ticket with an empty protocol field. The value is saved the next time the agent takes any action on the ticket — such as submitting a reply, changing the status, or updating any field.\n\nThis means the typical workflow is: open the ticket, see the protocol already filled, take any action to save. For new tickets, the agent creates the ticket, opens it, and the protocol is ready to be saved on the next submit.\n\n**Data \u0026 Privacy:**\nProtocol Generator does not collect, store, transmit, or share any customer data with external servers or third parties. All processing happens entirely within your Zendesk instance using the Zendesk App Framework (ZAF). No analytics, no tracking, no external API calls. For more information, see our privacy policy at https://tldrzd.tiiny.site/","raw_installation_instructions":"## Setup\n\n1. Go to **Admin Center → Objects \u0026 Rules → Tickets → Fields**\n2. Create a new **Text** field named \"Protocol Number\"\n3. Copy the numeric ID from the URL (e.g. `...fields/12345678/edit`)\n4. During app installation, fill in:\n   - **Custom Field ID** — the ID copied above\n   - **Number of digits** — how many random digits (default: 6)\n   - **Prefix** — optional text before the number (e.g. `BR`)\n   - **Suffix** — optional text after the number (e.g. `LCS`)\n   - **Separator** — character between parts (default: `-`)\n\nThat's it. The app runs automatically from this point on — no further configuration needed.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1252840.apps.zdusercontent.com/1252840/assets/1784780293-0138ffd8c29954bdb31e33f0370ee51b/logo-small.png","large_icon":"https://1252840.apps.zdusercontent.com/1252840/assets/1784780293-0138ffd8c29954bdb31e33f0370ee51b/logo.png","screenshots":["https://1252840.apps.zdusercontent.com/1252840/assets/1784780293-0138ffd8c29954bdb31e33f0370ee51b/screenshot-0.png","https://1252840.apps.zdusercontent.com/1252840/assets/1784780293-0138ffd8c29954bdb31e33f0370ee51b/screenshot-1.png","https://1252840.apps.zdusercontent.com/1252840/assets/1784780293-0138ffd8c29954bdb31e33f0370ee51b/screenshot-2.png"],"installation_count":0},{"id":1254184,"name":"Template Identifier by inFocusCX","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3655522,"app_id":1254184,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-25T18:29:09Z","updated_at":"2026-05-25T18:29:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3655517,"app_id":1254184,"name":"AppId","kind":"text","required":true,"position":1,"created_at":"2026-05-25T18:29:08Z","updated_at":"2026-05-25T18:29:08Z","default_value":null,"secure":true,"scopes":["url"],"options":null},{"id":3655520,"app_id":1254184,"name":"inFocusAuth","kind":"text","required":true,"position":2,"created_at":"2026-05-25T18:29:09Z","updated_at":"2026-08-10T22:25:33Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":3745362,"app_id":1254184,"name":"sunco_oauth","kind":"oauth","required":true,"position":3,"created_at":"2026-08-10T22:25:33Z","updated_at":"2026-08-10T22:25:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5801,"entity_id":1254184,"app_id":1254184,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-25T18:29:10.000Z","updated_at":"2026-05-25T18:29:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-25T18:29:07Z","updated_at":"2026-08-12T22:18:15Z","terms_conditions_url":"https://infocuscx.com.br/wp-content/uploads/2026/05/Termos-de-Uso-App-Template-Identifier-by-inFocusCX-1.0.pdf","app_organization":{"id":3479,"name":"inFocusCX","email":"suporte@infocuscx.com.br","website":"https://www.infocuscx.com.br","country_code":"BR","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-08-12T22:18:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://identifier.infocuscx.com.br"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-12T22:17:35Z","owner_id":269519,"author_name":"inFocusCX","author_email":"desenvolvimento@infocuscx.com.br","author_url":"https://www.infocuscx.com.br","short_description":"Saiba com facilidade qual o conteúdo do template que motivou a interação do cliente.","long_description":"\u003cp\u003eEste aplicativo requer acesso à API Conversations para personalizações avançadas (incluída no Zendesk Suite Professional ou superior). Consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eSobre o Sunshine Conversations\u003c/a\u003e para obter mais informações\u003c/p\u003e\n\n\u003cp\u003eO Template Identifier foi desenvolvido para resolver um desafio recorrente das equipes de atendimento que utilizam WhatsApp integrado ao Zendesk: descobrir qual template de mensagem originou a conversa do cliente.\u003cbr\u003e\nQuando uma empresa inicia um contato pelo WhatsApp, é obrigatório o envio de um template. No entanto, quando o cliente responde, o ticket criado traz apenas a resposta, sem qualquer referência ao texto original enviado. Isso dificulta o entendimento do contexto inicial e prejudica a fluidez do atendimento.\u003cbr\u003e\nO Template Identifier automatiza essa identificação e registra, diretamente no ticket, qual foi o template utilizado. Dessa forma, o agente sabe exatamente o conteúdo que iniciou a conversa e pode prosseguir com clareza e precisão.\u003c/p\u003e\n\n\u003ch2\u003eComo Funciona\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDetecta automaticamente\u003c/strong\u003e qual template de WhatsApp foi disparado no momento da abertura da conversa.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLocaliza e processa a informação\u003c/strong\u003e a partir das integrações existentes entre WhatsApp Business e Zendesk.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRegistra o template identificado\u003c/strong\u003e em forma de observação interna no ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGarante que o agente tenha o contexto completo da interação\u003c/strong\u003e, sem depender de buscas manuais ou consultas externas.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefícios\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContexto imediato\u003c/strong\u003e: o agente visualiza o template original no próprio ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaior produtividade\u003c/strong\u003e: elimina retrabalho, buscas paralelas e interpretações equivocadas.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgilidade no atendimento\u003c/strong\u003e: reduz o tempo de resposta e melhora a qualidade da comunicação.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisão clara da jornada\u003c/strong\u003e: permite entender qual mensagem motivou a interação do cliente.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePadronização operacional\u003c/strong\u003e: promove consistência e evita ruídos nas filas de atendimento.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eCasos de Uso\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eEquipes que utilizam disparos de templates de WhatsApp.\u003c/li\u003e\n\u003cli\u003eEmpresas que iniciam campanhas, cobranças, confirmações ou follow‑ups via WhatsApp e desejam manter rastreabilidade do template.\u003c/li\u003e\n\u003cli\u003eOperações com alto volume de conversas que precisam de contexto rápido para evitar erros e aumentar a eficiência.\u003c/li\u003e\n\u003cli\u003eAtendimentos onde o histórico e a intenção inicial do cliente são essenciais para conduzir o fluxo corretamente.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003ePré-requisitos\u003c/h2\u003e\n\n\u003cp\u003eVocê precisa ter o Sunshine Conversations (SunCo) incluído no seu plano do Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eInstalação\u003c/h2\u003e\n\n\u003cp\u003eBasta clicar no botão Instalar localizado no canto superior direito desta página. Quando for redirecionado para a página do Zendesk, clique em Instalar novamente.\u003cbr\u003e\nNa seção de configuração abaixo, mostraremos como configurar o aplicativo instalado para que ele funcione perfeitamente.\u003c/p\u003e\n\n\u003ch2\u003eConfiguração\u003c/h2\u003e\n\n\u003cp\u003ePreencha o campo \u0026quot;ID do aplicativo\u0026quot; - \u003ca href=\"https://help.infocuscx.com.br/hc/pt-br/articles/50587346282907-Instalando-e-configurando-o-App-Template-Identifier-by-inFocusCX\"\u003einstruções aqui\u003c/a\u003e.\u003cbr\u003e\nPreencha o campo \u0026quot;inFocusAuth\u0026quot; - \u003ca href=\"https://identifier.infocuscx.com.br\"\u003eCadastre-se para receber o código\u003c/a\u003e.\u003cbr\u003e\nClique em \u0026quot;Entrar com Template Identifier by inFocusCX\u0026quot; para autorizar o acesso ao Sunshine Conversations via OAuth - \u003ca href=\"https://help.infocuscx.com.br/hc/pt-br/articles/50587346282907-Instalando-e-configurando-o-App-Template-Identifier-by-inFocusCX\"\u003einstruções aqui\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Este aplicativo requer acesso à API Conversations para personalizações avançadas (incluída no Zendesk Suite Professional ou superior). Consulte [Sobre o Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) para obter mais informações\n\nO Template Identifier foi desenvolvido para resolver um desafio recorrente das equipes de atendimento que utilizam WhatsApp integrado ao Zendesk: descobrir qual template de mensagem originou a conversa do cliente.\nQuando uma empresa inicia um contato pelo WhatsApp, é obrigatório o envio de um template. No entanto, quando o cliente responde, o ticket criado traz apenas a resposta, sem qualquer referência ao texto original enviado. Isso dificulta o entendimento do contexto inicial e prejudica a fluidez do atendimento.\nO Template Identifier automatiza essa identificação e registra, diretamente no ticket, qual foi o template utilizado. Dessa forma, o agente sabe exatamente o conteúdo que iniciou a conversa e pode prosseguir com clareza e precisão.\n\n## Como Funciona\n* **Detecta automaticamente** qual template de WhatsApp foi disparado no momento da abertura da conversa.\n* **Localiza e processa a informação** a partir das integrações existentes entre WhatsApp Business e Zendesk.\n* **Registra o template identificado** em forma de observação interna no ticket.\n* **Garante que o agente tenha o contexto completo da interação**, sem depender de buscas manuais ou consultas externas.\n\n## Benefícios\n* **Contexto imediato**: o agente visualiza o template original no próprio ticket.\n* **Maior produtividade**: elimina retrabalho, buscas paralelas e interpretações equivocadas.\n* **Agilidade no atendimento**: reduz o tempo de resposta e melhora a qualidade da comunicação.\n* **Visão clara da jornada**: permite entender qual mensagem motivou a interação do cliente.\n* **Padronização operacional**: promove consistência e evita ruídos nas filas de atendimento.\n\n## Casos de Uso\n* Equipes que utilizam disparos de templates de WhatsApp.\n* Empresas que iniciam campanhas, cobranças, confirmações ou follow‑ups via WhatsApp e desejam manter rastreabilidade do template.\n* Operações com alto volume de conversas que precisam de contexto rápido para evitar erros e aumentar a eficiência.\n* Atendimentos onde o histórico e a intenção inicial do cliente são essenciais para conduzir o fluxo corretamente.\n","raw_installation_instructions":"## Pré-requisitos\nVocê precisa ter o Sunshine Conversations (SunCo) incluído no seu plano do Zendesk.\n\n## Instalação\nBasta clicar no botão Instalar localizado no canto superior direito desta página. Quando for redirecionado para a página do Zendesk, clique em Instalar novamente.\nNa seção de configuração abaixo, mostraremos como configurar o aplicativo instalado para que ele funcione perfeitamente.\n\n## Configuração\nPreencha o campo \"ID do aplicativo\" - [instruções aqui](https://help.infocuscx.com.br/hc/pt-br/articles/50587346282907-Instalando-e-configurando-o-App-Template-Identifier-by-inFocusCX).\nPreencha o campo \"inFocusAuth\" - [Cadastre-se para receber o código](https://identifier.infocuscx.com.br).\nClique em \"Entrar com Template Identifier by inFocusCX\" para autorizar o acesso ao Sunshine Conversations via OAuth - [instruções aqui](https://help.infocuscx.com.br/hc/pt-br/articles/50587346282907-Instalando-e-configurando-o-App-Template-Identifier-by-inFocusCX)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254184.apps.zdusercontent.com/1254184/assets/1786467864-a322776fbbdac7234abeed02eb992bd8/logo-small.png","large_icon":"https://1254184.apps.zdusercontent.com/1254184/assets/1786467864-a322776fbbdac7234abeed02eb992bd8/logo.png","screenshots":["https://1254184.apps.zdusercontent.com/1254184/assets/1786467864-a322776fbbdac7234abeed02eb992bd8/screenshot-0.png","https://1254184.apps.zdusercontent.com/1254184/assets/1786467864-a322776fbbdac7234abeed02eb992bd8/screenshot-1.png","https://1254184.apps.zdusercontent.com/1254184/assets/1786467864-a322776fbbdac7234abeed02eb992bd8/screenshot-2.png"],"installation_count":2},{"id":1254688,"name":"Asana by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3656666,"app_id":1254688,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-26T19:09:17Z","updated_at":"2026-05-26T19:09:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5807,"entity_id":1254688,"app_id":1254688,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1680,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T19:09:19.000Z","updated_at":"2026-05-26T19:09:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5830,"entity_id":1254688,"app_id":1254688,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1694,"cost_type":"CostStripe","active":true,"created_at":"2026-06-03T05:46:58.000Z","updated_at":"2026-06-03T05:46:58.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-26T19:09:17Z","updated_at":"2026-07-23T22:55:33Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-07-23T22:55:33Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T22:55:23Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Asana tasks from Zendesk tickets and sync comments both ways.","long_description":"\u003ch3\u003eAsana by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eSupport tickets that need cross-team action often fall through the cracks. An agent files a bug, a feature request goes in Slack, and nobody tracks whether anything actually happened.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen gives every Zendesk ticket a direct line into Asana. Create tasks, set assignees, and watch updates flow back automatically.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Asana task in one click, with project, section, assignee, due date, and tags set from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an existing Asana task to the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee all task updates and comments appear automatically in the ticket timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Asana, your team can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReference a Zendesk ticket number in any task comment. It links to the ticket automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave task comments that flow into Zendesk as public or private notes\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo Asana account needed for support agents. No Zendesk access needed for your team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Asana tasks from Zendesk\u003c/strong\u003e: Project, section, assignee, due date, and tags set at creation time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Asana comments appear in Zendesk; ticket comments post to Asana\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultiple tasks per ticket\u003c/strong\u003e: Link as many Asana tasks as needed to one ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when tasks are completed\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify Asana tasks\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Asana.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and Asana in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding task data (title, description, status, assignee, labels, and comments) is read from and written to your Asana account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Asana account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or task content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Asana.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Asana by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Asana by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Asana\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your organization settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### Asana by Git-Zen\n\nSupport tickets that need cross-team action often fall through the cracks. An agent files a bug, a feature request goes in Slack, and nobody tracks whether anything actually happened.\n\nGit-Zen gives every Zendesk ticket a direct line into Asana. Create tasks, set assignees, and watch updates flow back automatically.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n\n* Create a new Asana task in one click, with project, section, assignee, due date, and tags set from Zendesk\n\n* Link an existing Asana task to the ticket\n\n* See all task updates and comments appear automatically in the ticket timeline\n\n**From Asana, your team can:**\n\n* Reference a Zendesk ticket number in any task comment. It links to the ticket automatically\n\n* Leave task comments that flow into Zendesk as public or private notes\n\nNo Asana account needed for support agents. No Zendesk access needed for your team.\n\n## Key Features\n\n* **Create Asana tasks from Zendesk**: Project, section, assignee, due date, and tags set at creation time\n\n* **Two-way comment sync**: Asana comments appear in Zendesk; ticket comments post to Asana\n\n* **Multiple tasks per ticket**: Link as many Asana tasks as needed to one ticket\n\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when tasks are completed\n\n* **Role-based permissions**: Control which agents can create or modify Asana tasks\n\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Asana.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and Asana in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding task data (title, description, status, assignee, labels, and comments) is read from and written to your Asana account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Asana account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or task content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Asana.\n\n![Asana by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Asana by Git-Zen\n\n## 1. Install the App\n\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n\n3. Authorize Zendesk\n\n4. Authorize Asana\n\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254688.apps.zdusercontent.com/1254688/assets/1784423549-3e01dfa5b77b639aae77f05a64e80c04/logo-small.png","large_icon":"https://1254688.apps.zdusercontent.com/1254688/assets/1784423549-3e01dfa5b77b639aae77f05a64e80c04/logo.png","screenshots":["https://1254688.apps.zdusercontent.com/1254688/assets/1784423549-3e01dfa5b77b639aae77f05a64e80c04/screenshot-0.png","https://1254688.apps.zdusercontent.com/1254688/assets/1784423549-3e01dfa5b77b639aae77f05a64e80c04/screenshot-1.png","https://1254688.apps.zdusercontent.com/1254688/assets/1784423549-3e01dfa5b77b639aae77f05a64e80c04/screenshot-2.png"],"installation_count":0},{"id":1254689,"name":"Notion by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3656667,"app_id":1254689,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-26T19:09:59Z","updated_at":"2026-05-26T19:09:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5808,"entity_id":1254689,"app_id":1254689,"amount":9900,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1681,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T19:10:00.000Z","updated_at":"2026-05-26T19:10:00.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5829,"entity_id":1254689,"app_id":1254689,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1693,"cost_type":"CostStripe","active":true,"created_at":"2026-06-03T05:46:52.000Z","updated_at":"2026-09-15T16:39:20.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-26T19:09:58Z","updated_at":"2026-09-15T16:39:21Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-07-23T22:55:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-15T16:39:17Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Notion pages from Zendesk tickets and sync comments both ways.","long_description":"\u003ch3\u003eNotion by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eYour team documents everything in Notion, product decisions, bug tracking, project work. Your customers submit issues in Zendesk. Git-Zen connects both so support tickets can create and link directly to Notion pages, and updates flow back automatically.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Notion page in one click, in any database, with properties and assignees set from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an existing Notion page to the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee all page comments appear automatically in the ticket timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Notion, your team can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReference a Zendesk ticket number in any page comment. It links to the ticket automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave Notion comments that flow into Zendesk as public or private notes\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo Notion account needed for support agents. No Zendesk access needed for your team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Notion pages from Zendesk\u003c/strong\u003e: Database, properties, assignee, and due date set at creation time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Notion comments appear in Zendesk; ticket comments post to Notion\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultiple pages per ticket\u003c/strong\u003e: Link as many Notion pages as needed to one ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify Notion pages\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Notion.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and Notion in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding page data (title, description, status, assignee, labels, and comments) is read from and written to your Notion account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Notion account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or page content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Notion.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Notion by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Notion by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Notion\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your organization settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### Notion by Git-Zen\n\nYour team documents everything in Notion, product decisions, bug tracking, project work. Your customers submit issues in Zendesk. Git-Zen connects both so support tickets can create and link directly to Notion pages, and updates flow back automatically.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n\n* Create a new Notion page in one click, in any database, with properties and assignees set from Zendesk\n\n* Link an existing Notion page to the ticket\n\n* See all page comments appear automatically in the ticket timeline\n\n**From Notion, your team can:**\n\n* Reference a Zendesk ticket number in any page comment. It links to the ticket automatically\n\n* Leave Notion comments that flow into Zendesk as public or private notes\n\nNo Notion account needed for support agents. No Zendesk access needed for your team.\n\n## Key Features\n\n* **Create Notion pages from Zendesk**: Database, properties, assignee, and due date set at creation time\n\n* **Two-way comment sync**: Notion comments appear in Zendesk; ticket comments post to Notion\n\n* **Multiple pages per ticket**: Link as many Notion pages as needed to one ticket\n\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked\n\n* **Role-based permissions**: Control which agents can create or modify Notion pages\n\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Notion.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and Notion in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding page data (title, description, status, assignee, labels, and comments) is read from and written to your Notion account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Notion account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or page content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Notion.\n\n![Notion by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Notion by Git-Zen\n\n## 1. Install the App\n\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n\n3. Authorize Zendesk\n\n4. Authorize Notion\n\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254689.apps.zdusercontent.com/1254689/assets/1788454973-e432c338fa8b7031efd7db02e0baec56/logo-small.png","large_icon":"https://1254689.apps.zdusercontent.com/1254689/assets/1788454973-e432c338fa8b7031efd7db02e0baec56/logo.png","screenshots":["https://1254689.apps.zdusercontent.com/1254689/assets/1788454973-e432c338fa8b7031efd7db02e0baec56/screenshot-0.png","https://1254689.apps.zdusercontent.com/1254689/assets/1788454973-e432c338fa8b7031efd7db02e0baec56/screenshot-1.png","https://1254689.apps.zdusercontent.com/1254689/assets/1788454973-e432c338fa8b7031efd7db02e0baec56/screenshot-2.png"],"installation_count":0},{"id":1254690,"name":"Trello by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3656668,"app_id":1254690,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-26T19:10:58Z","updated_at":"2026-05-26T19:10:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5809,"entity_id":1254690,"app_id":1254690,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1682,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T19:10:59.000Z","updated_at":"2026-05-26T19:10:59.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5828,"entity_id":1254690,"app_id":1254690,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1692,"cost_type":"CostStripe","active":true,"created_at":"2026-06-03T05:46:40.000Z","updated_at":"2026-06-03T05:46:40.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-26T19:10:58Z","updated_at":"2026-07-23T22:55:59Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-07-23T22:55:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T22:55:51Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create Trello cards from Zendesk tickets and sync comments both ways.","long_description":"\u003ch3\u003eTrello by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eYour team tracks work on Trello boards. Customer issues come in through Zendesk. Right now, moving something from one to the other means copying and pasting, and then manually checking on progress.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen creates that connection automatically. Create cards from tickets, sync comments, and see every board update inside Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a new Trello card in one click, with board, list, labels, members, and due date set from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an existing Trello card to the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee all card updates and comments appear automatically in the ticket timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom Trello, your team can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReference a Zendesk ticket number in any card comment. It links to the ticket automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave card comments that flow into Zendesk as public or private notes\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo Trello account needed for support agents. No Zendesk access needed for your team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate Trello cards from Zendesk\u003c/strong\u003e: Board, list, labels, members, and due date set at creation time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: Trello comments appear in Zendesk; ticket comments post to Trello\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultiple cards per ticket\u003c/strong\u003e: Link as many Trello cards as needed to one ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when cards are archived\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify Trello cards\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with Trello.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and Trello in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding card data (title, description, status, assignee, labels, and comments) is read from and written to your Trello account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Trello account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or card content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Trello.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"Trello by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up Trello by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Trello\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your organization settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### Trello by Git-Zen\n\nYour team tracks work on Trello boards. Customer issues come in through Zendesk. Right now, moving something from one to the other means copying and pasting, and then manually checking on progress.\n\nGit-Zen creates that connection automatically. Create cards from tickets, sync comments, and see every board update inside Zendesk.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n\n* Create a new Trello card in one click, with board, list, labels, members, and due date set from Zendesk\n\n* Link an existing Trello card to the ticket\n\n* See all card updates and comments appear automatically in the ticket timeline\n\n**From Trello, your team can:**\n\n* Reference a Zendesk ticket number in any card comment. It links to the ticket automatically\n\n* Leave card comments that flow into Zendesk as public or private notes\n\nNo Trello account needed for support agents. No Zendesk access needed for your team.\n\n## Key Features\n\n* **Create Trello cards from Zendesk**: Board, list, labels, members, and due date set at creation time\n\n* **Two-way comment sync**: Trello comments appear in Zendesk; ticket comments post to Trello\n\n* **Multiple cards per ticket**: Link as many Trello cards as needed to one ticket\n\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when cards are archived\n\n* **Role-based permissions**: Control which agents can create or modify Trello cards\n\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with Trello.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and Trello in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding card data (title, description, status, assignee, labels, and comments) is read from and written to your Trello account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Trello account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or card content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Trello.\n\n![Trello by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up Trello by Git-Zen\n\n## 1. Install the App\n\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n\n3. Authorize Zendesk\n\n4. Authorize Trello\n\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254690.apps.zdusercontent.com/1254690/assets/1784423542-2ab98bc0255fdafd59aecbf6bfddef7b/logo-small.png","large_icon":"https://1254690.apps.zdusercontent.com/1254690/assets/1784423542-2ab98bc0255fdafd59aecbf6bfddef7b/logo.png","screenshots":["https://1254690.apps.zdusercontent.com/1254690/assets/1784423542-2ab98bc0255fdafd59aecbf6bfddef7b/screenshot-0.png","https://1254690.apps.zdusercontent.com/1254690/assets/1784423542-2ab98bc0255fdafd59aecbf6bfddef7b/screenshot-1.png","https://1254690.apps.zdusercontent.com/1254690/assets/1784423542-2ab98bc0255fdafd59aecbf6bfddef7b/screenshot-2.png"],"installation_count":0},{"id":1254691,"name":"monday.com by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3656669,"app_id":1254691,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-26T19:11:19Z","updated_at":"2026-05-26T19:11:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5810,"entity_id":1254691,"app_id":1254691,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1683,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T19:11:20.000Z","updated_at":"2026-05-26T19:11:20.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5827,"entity_id":1254691,"app_id":1254691,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1691,"cost_type":"CostStripe","active":true,"created_at":"2026-06-03T05:46:31.000Z","updated_at":"2026-06-03T05:46:31.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-26T19:11:18Z","updated_at":"2026-07-23T22:56:32Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-07-23T22:56:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T22:56:19Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create monday.com items from Zendesk and sync updates both ways.","long_description":"\u003ch3\u003emonday.com by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eYour operations and project work lives on monday.com boards. Your customer issues live in Zendesk. When those two worlds don\u0026#39;t talk, teams duplicate effort and customers wait longer than they should.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen connects them so Zendesk tickets flow directly into monday.com, and every board update is visible in the ticket, automatically.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a new monday.com item in one click, with board, group, assignee, due date, and column values set from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an existing monday.com item to the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee all item updates appear automatically in the ticket timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom monday.com, your team can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReference a Zendesk ticket number in any item update. It links to the ticket automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave updates that flow into Zendesk as public or private notes\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo monday.com account needed for support agents. No Zendesk access needed for your team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate monday.com items from Zendesk\u003c/strong\u003e: Board, group, people, due date, and column values set at creation time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-way update sync\u003c/strong\u003e: monday.com updates appear in Zendesk; ticket comments post to monday.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultiple items per ticket\u003c/strong\u003e: Link as many monday.com items as needed to one ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when items are marked done\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify monday.com items\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with monday.com.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and monday.com in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding item data (title, description, status, assignee, labels, and comments) is read from and written to your monday.com account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected monday.com account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and monday.com.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"monday.com by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up monday.com by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize monday.com\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your organization settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### monday.com by Git-Zen\n\nYour operations and project work lives on monday.com boards. Your customer issues live in Zendesk. When those two worlds don't talk, teams duplicate effort and customers wait longer than they should.\n\nGit-Zen connects them so Zendesk tickets flow directly into monday.com, and every board update is visible in the ticket, automatically.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n\n* Create a new monday.com item in one click, with board, group, assignee, due date, and column values set from Zendesk\n\n* Link an existing monday.com item to the ticket\n\n* See all item updates appear automatically in the ticket timeline\n\n**From monday.com, your team can:**\n\n* Reference a Zendesk ticket number in any item update. It links to the ticket automatically\n\n* Leave updates that flow into Zendesk as public or private notes\n\nNo monday.com account needed for support agents. No Zendesk access needed for your team.\n\n## Key Features\n\n* **Create monday.com items from Zendesk**: Board, group, people, due date, and column values set at creation time\n\n* **Two-way update sync**: monday.com updates appear in Zendesk; ticket comments post to monday.com\n\n* **Multiple items per ticket**: Link as many monday.com items as needed to one ticket\n\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when items are marked done\n\n* **Role-based permissions**: Control which agents can create or modify monday.com items\n\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with monday.com.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and monday.com in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding item data (title, description, status, assignee, labels, and comments) is read from and written to your monday.com account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected monday.com account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and monday.com.\n\n![monday.com by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up monday.com by Git-Zen\n\n## 1. Install the App\n\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n\n3. Authorize Zendesk\n\n4. Authorize monday.com\n\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254691.apps.zdusercontent.com/1254691/assets/1784423534-8331d4616c5af3d512e9adf3e4092317/logo-small.png","large_icon":"https://1254691.apps.zdusercontent.com/1254691/assets/1784423534-8331d4616c5af3d512e9adf3e4092317/logo.png","screenshots":["https://1254691.apps.zdusercontent.com/1254691/assets/1784423534-8331d4616c5af3d512e9adf3e4092317/screenshot-0.png","https://1254691.apps.zdusercontent.com/1254691/assets/1784423534-8331d4616c5af3d512e9adf3e4092317/screenshot-1.png","https://1254691.apps.zdusercontent.com/1254691/assets/1784423534-8331d4616c5af3d512e9adf3e4092317/screenshot-2.png"],"installation_count":0},{"id":1254692,"name":"ClickUp by Git-Zen","state":"published","version":"3.3.6","framework_version":"2.0","parameters":[{"id":3656670,"app_id":1254692,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-26T19:11:40Z","updated_at":"2026-05-26T19:11:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5811,"entity_id":1254692,"app_id":1254692,"amount":9900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1R6CmVFJzT9JhuNGTMH8dqwj","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1684,"cost_type":"CostStripe","active":false,"created_at":"2026-05-26T19:11:41.000Z","updated_at":"2026-05-26T19:11:41.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999},{"id":5826,"entity_id":1254692,"app_id":1254692,"amount":400,"name":"Git-Zen","description":"\u003cp\u003eTwo-way sync between Zendesk and your engineering and product map tool. Create issues from tickets, reference tickets from commits with gz#12345, and get automatic updates when work  closes.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tc6gfFJzT9JhuNGWMLhOf1d","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1DJRFsFJzT9JhuNG","cost_id":1690,"cost_type":"CostStripe","active":true,"created_at":"2026-06-03T05:46:24.000Z","updated_at":"2026-06-03T05:46:24.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":999}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HBPW8ZE56Y","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-05-26T19:11:39Z","updated_at":"2026-07-23T22:54:27Z","terms_conditions_url":"https://www.git-zen.com/terms","app_organization":{"id":1901,"name":"Git-Zen","email":"support@git-zen.com","website":"https://www.git-zen.com","country_code":"US","stripe_account_id":"acct_1DJRFsFJzT9JhuNG","state":null},"locations":[3,4],"date_published":"2026-07-23T22:54:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-23T22:54:00Z","owner_id":269519,"author_name":"Git-Zen","author_email":"support@git-zen.com","author_url":"https://www.git-zen.com/","short_description":"Create ClickUp tasks from Zendesk tickets and sync comments both ways.","long_description":"\u003ch3\u003eClickUp by Git-Zen\u003c/h3\u003e\n\n\u003cp\u003eYour roadmap lives in ClickUp. Customer issues live in Zendesk. Without a connection between them, support agents are guessing at status and product teams are missing customer context.\u003c/p\u003e\n\n\u003cp\u003eGit-Zen links both tools so ticket escalations land directly in ClickUp, and every update flows back to Zendesk automatically.\u003c/p\u003e\n\n\u003ch2\u003eHow It Works\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom a Zendesk ticket, agents can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate a new ClickUp task in one click, with space, list, assignee, priority, status, and tags set from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLink an existing ClickUp task to the ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee all task updates and comments appear automatically in the ticket timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eFrom ClickUp, your team can:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eReference a Zendesk ticket number in any task comment. It links to the ticket automatically\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eLeave task comments that flow into Zendesk as public or private notes\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo ClickUp account needed for support agents. No Zendesk access needed for your team.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate ClickUp tasks from Zendesk\u003c/strong\u003e: Space, list, assignee, priority, tags, and status set at creation time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-way comment sync\u003c/strong\u003e: ClickUp comments appear in Zendesk; ticket comments post to ClickUp\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSprint support\u003c/strong\u003e: Assign tasks to active sprints directly from Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultiple tasks per ticket\u003c/strong\u003e: Link as many ClickUp tasks as needed to one ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-tagging\u003c/strong\u003e: Zendesk tickets are automatically tagged when linked or when tasks are completed\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based permissions\u003c/strong\u003e: Control which agents can create or modify ClickUp tasks\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSimple per-agent pricing\u003c/strong\u003e: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWorks with ClickUp.\u003c/p\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Data Disclosure\u003c/h2\u003e\n\n\u003cp\u003eGit-Zen relays data between Zendesk and ClickUp in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding task data (title, description, status, assignee, labels, and comments) is read from and written to your ClickUp account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected ClickUp account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or task content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and ClickUp.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.git-zen.com/images/screenshot-main-small.png\" alt=\"ClickUp by Git-Zen\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eFor more information, visit \u003ca href=\"https://www.git-zen.com\"\u003ehttps://www.git-zen.com\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eSetting Up ClickUp by Git-Zen\u003c/h1\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen any Zendesk ticket and click the \u003cstrong\u003eApps\u003c/strong\u003e sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAuthorize ClickUp\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure your organization settings\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eYou\u0026#39;re all set!\u003c/p\u003e\n","raw_long_description":"### ClickUp by Git-Zen\n\nYour roadmap lives in ClickUp. Customer issues live in Zendesk. Without a connection between them, support agents are guessing at status and product teams are missing customer context.\n\nGit-Zen links both tools so ticket escalations land directly in ClickUp, and every update flows back to Zendesk automatically.\n\n## How It Works\n\n**From a Zendesk ticket, agents can:**\n\n* Create a new ClickUp task in one click, with space, list, assignee, priority, status, and tags set from Zendesk\n\n* Link an existing ClickUp task to the ticket\n\n* See all task updates and comments appear automatically in the ticket timeline\n\n**From ClickUp, your team can:**\n\n* Reference a Zendesk ticket number in any task comment. It links to the ticket automatically\n\n* Leave task comments that flow into Zendesk as public or private notes\n\nNo ClickUp account needed for support agents. No Zendesk access needed for your team.\n\n## Key Features\n\n* **Create ClickUp tasks from Zendesk**: Space, list, assignee, priority, tags, and status set at creation time\n\n* **Two-way comment sync**: ClickUp comments appear in Zendesk; ticket comments post to ClickUp\n\n* **Sprint support**: Assign tasks to active sprints directly from Zendesk\n\n* **Multiple tasks per ticket**: Link as many ClickUp tasks as needed to one ticket\n\n* **Auto-tagging**: Zendesk tickets are automatically tagged when linked or when tasks are completed\n\n* **Role-based permissions**: Control which agents can create or modify ClickUp tasks\n\n* **Simple per-agent pricing**: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.\n\nWorks with ClickUp.\n\n## Security \u0026 Data Disclosure\n\nGit-Zen relays data between Zendesk and ClickUp in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding task data (title, description, status, assignee, labels, and comments) is read from and written to your ClickUp account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected ClickUp account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or task content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and ClickUp.\n\n![ClickUp by Git-Zen](https://www.git-zen.com/images/screenshot-main-small.png)\n\n*For more information, visit [https://www.git-zen.com](https://www.git-zen.com)*","raw_installation_instructions":"# Setting Up ClickUp by Git-Zen\n\n## 1. Install the App\n\n2. Open any Zendesk ticket and click the **Apps** sidebar.\n\n3. Authorize Zendesk\n\n4. Authorize ClickUp\n\n5. Configure your organization settings\n\n---\n\nYou're all set!\n\n","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1254692.apps.zdusercontent.com/1254692/assets/1784423529-11dc951d7c0c37078a3c9a6e7ddf5d52/logo-small.png","large_icon":"https://1254692.apps.zdusercontent.com/1254692/assets/1784423529-11dc951d7c0c37078a3c9a6e7ddf5d52/logo.png","screenshots":["https://1254692.apps.zdusercontent.com/1254692/assets/1784423529-11dc951d7c0c37078a3c9a6e7ddf5d52/screenshot-0.png","https://1254692.apps.zdusercontent.com/1254692/assets/1784423529-11dc951d7c0c37078a3c9a6e7ddf5d52/screenshot-1.png","https://1254692.apps.zdusercontent.com/1254692/assets/1784423529-11dc951d7c0c37078a3c9a6e7ddf5d52/screenshot-2.png"],"installation_count":0},{"id":1255357,"name":"Shelf Agent Experience for Support","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3658333,"app_id":1255357,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-28T07:43:09Z","updated_at":"2026-05-28T07:43:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3658330,"app_id":1255357,"name":"configId","kind":"text","required":true,"position":1,"created_at":"2026-05-28T07:43:08Z","updated_at":"2026-05-28T07:43:08Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3658331,"app_id":1255357,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2026-05-28T07:43:09Z","updated_at":"2026-05-28T07:43:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3658332,"app_id":1255357,"name":"domain","kind":"text","required":true,"position":3,"created_at":"2026-05-28T07:43:09Z","updated_at":"2026-05-28T07:43:09Z","default_value":"shelf.io","secure":false,"scopes":null,"options":null}],"plans":[{"id":5814,"entity_id":1255357,"app_id":1255357,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-28T07:43:10.000Z","updated_at":"2026-05-28T07:43:10.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-28T07:43:08Z","updated_at":"2026-08-10T18:49:41Z","terms_conditions_url":"https://shelf.io/terms-of-service/","app_organization":{"id":5476,"name":"Shelf","email":"support@shelf.io","website":"https://www.shelf.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-10T18:49:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://shelf.io/talk-to-an-expert/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-07T20:06:47Z","owner_id":269519,"author_name":"Shelf","author_email":"support@shelf.io","author_url":"https://shelf.io/integrations/zendesk/","short_description":"AI assistance for faster, more accurate Zendesk Support resolutions.","long_description":"\u003cp\u003eShelf helps enterprises deliver accurate, governed AI assistance using their organization\u0026#39;s knowledge and workflows. Shelf Agent Experience is an intelligent sidebar companion for Zendesk Support agents.\u003c/p\u003e\n\n\u003ch3\u003eAgent assistance inside every ticket\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eConversation summaries\u003c/strong\u003e help agents catch up on long or complex ticket threads.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntent detection and sentiment tracking\u003c/strong\u003e identify what customers need and how they feel.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuggested replies\u003c/strong\u003e provide editable response drafts grounded in your organization\u0026#39;s knowledge.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContent suggestions and search\u003c/strong\u003e surface relevant knowledge without leaving the ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWrap-up code suggestions\u003c/strong\u003e recommend Zendesk tags when work is complete.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAI-generated content is presented as a suggestion. Agents remain in control and choose what to apply. The app requires an active Shelf subscription purchased separately. \u003ca href=\"https://shelf.io/contact-us/\"\u003eContact Shelf for pricing\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eTo provide these features, the app accesses the ticket ID and status, public customer and agent conversation messages, Zendesk tag names, locale, and selected ticket fields configured as AI context. This data is transmitted to the customer\u0026#39;s configured Shelf account to generate assistance, maintain conversation state, and provide usage telemetry. Internal notes and Zendesk credentials or API tokens are not transmitted to Shelf. Generated replies and summaries are written to the Zendesk editor only when an agent chooses to apply them. Data is processed and retained according to the customer\u0026#39;s Shelf agreement and configured Shelf controls. See the \u003ca href=\"https://shelf.io/privacy/\"\u003eShelf Privacy Policy\u003c/a\u003e for more information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eA Shelf account with Agent Experience enabled is required.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall \u003cstrong\u003eShelf Agent Experience for Support\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eAX Configuration ID\u003c/strong\u003e from Shelf Agent Experience settings.\u003c/li\u003e\n\u003cli\u003eEnter your \u003cstrong\u003eShelf Subdomain\u003c/strong\u003e, for example \u003ccode\u003eacme\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eEnter your \u003cstrong\u003eShelf Domain\u003c/strong\u003e without a protocol, for example \u003ccode\u003eshelf.io\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eSave the settings and open a Zendesk Support ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eContact \u003ca href=\"mailto:support@shelf.io\"\u003eShelf Support\u003c/a\u003e if you need the configuration values.\u003c/p\u003e\n","raw_long_description":"Shelf helps enterprises deliver accurate, governed AI assistance using their organization's knowledge and workflows. Shelf Agent Experience is an intelligent sidebar companion for Zendesk Support agents.\n\n### Agent assistance inside every ticket\n\n* **Conversation summaries** help agents catch up on long or complex ticket threads.\n* **Intent detection and sentiment tracking** identify what customers need and how they feel.\n* **Suggested replies** provide editable response drafts grounded in your organization's knowledge.\n* **Content suggestions and search** surface relevant knowledge without leaving the ticket.\n* **Wrap-up code suggestions** recommend Zendesk tags when work is complete.\n\nAI-generated content is presented as a suggestion. Agents remain in control and choose what to apply. The app requires an active Shelf subscription purchased separately. [Contact Shelf for pricing](https://shelf.io/contact-us/).\n\n### Data disclosure\n\nTo provide these features, the app accesses the ticket ID and status, public customer and agent conversation messages, Zendesk tag names, locale, and selected ticket fields configured as AI context. This data is transmitted to the customer's configured Shelf account to generate assistance, maintain conversation state, and provide usage telemetry. Internal notes and Zendesk credentials or API tokens are not transmitted to Shelf. Generated replies and summaries are written to the Zendesk editor only when an agent chooses to apply them. Data is processed and retained according to the customer's Shelf agreement and configured Shelf controls. See the [Shelf Privacy Policy](https://shelf.io/privacy/) for more information.","raw_installation_instructions":"A Shelf account with Agent Experience enabled is required.\n\n1. Install **Shelf Agent Experience for Support**.\n2. Enter the **AX Configuration ID** from Shelf Agent Experience settings.\n3. Enter your **Shelf Subdomain**, for example `acme`.\n4. Enter your **Shelf Domain** without a protocol, for example `shelf.io`.\n5. Save the settings and open a Zendesk Support ticket.\n\nContact [Shelf Support](mailto:support@shelf.io) if you need the configuration values.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1255357.apps.zdusercontent.com/1255357/assets/1785834327-65c97fc1c1f8672c11a514b1f8a8830f/support/logo-small.png","large_icon":"https://1255357.apps.zdusercontent.com/1255357/assets/1785834327-65c97fc1c1f8672c11a514b1f8a8830f/support/logo.png","screenshots":["https://1255357.apps.zdusercontent.com/1255357/assets/1785834327-65c97fc1c1f8672c11a514b1f8a8830f/screenshot-0.png","https://1255357.apps.zdusercontent.com/1255357/assets/1785834327-65c97fc1c1f8672c11a514b1f8a8830f/screenshot-1.png","https://1255357.apps.zdusercontent.com/1255357/assets/1785834327-65c97fc1c1f8672c11a514b1f8a8830f/screenshot-2.png"],"installation_count":1},{"id":1255873,"name":"AI Ticket Tagger","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3660431,"app_id":1255873,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-05-29T09:33:33Z","updated_at":"2026-05-29T09:33:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3760094,"app_id":1255873,"name":"backend_token","kind":"text","required":true,"position":1,"created_at":"2026-08-24T22:13:13Z","updated_at":"2026-08-24T22:13:13Z","default_value":null,"secure":true,"scopes":["url"],"options":null}],"plans":[{"id":5815,"entity_id":1255873,"app_id":1255873,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-05-29T09:33:35.000Z","updated_at":"2026-05-29T09:33:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-05-29T09:33:33Z","updated_at":"2026-09-03T19:49:57Z","terms_conditions_url":"https://ai-ticket-tagger-backend.vercel.app/terms","app_organization":{"id":7744,"name":"WE ARE RODI s.r.o.","email":"rodi.codes@gmail.com","website":"https://wearerodi.com","country_code":"CZ","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-25T16:53:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://ai-ticket-tagger-backend.vercel.app/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-03T19:49:54Z","owner_id":269519,"author_name":"WE ARE RODI","author_email":"rodi.codes@gmail.com","author_url":"https://ai-ticket-tagger-backend.vercel.app","short_description":"Unlimited AI-powered ticket tagging for Zendesk. Suggests the right tags instantly, no manual work.","long_description":"\u003cp\u003eWE ARE RODI builds focused software for support teams — tools that do one job well instead of trying to do everything. AI Ticket Tagger is our Zendesk integration for automatic ticket tagging.\u003c/p\u003e\n\n\u003cp\u003eAI Ticket Tagger reads the subject and description of the ticket you have open and suggests the most relevant tags from your own custom tag categories, right in the ticket sidebar.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAI reads the ticket subject and description automatically\u003c/li\u003e\n\u003cli\u003eSuggests 1–3 tags from your own configured category list\u003c/li\u003e\n\u003cli\u003eOne-click Apply adds the tags directly to the ticket\u003c/li\u003e\n\u003cli\u003eConfigure your tag categories anytime in Settings\u003c/li\u003e\n\u003cli\u003eMulti-tenant: each Zendesk account keeps its own isolated configuration\u003c/li\u003e\n\u003cli\u003eWorks in any language your customers write in — no configuration needed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eNo more manual tagging, no missed categories — just more accurate routing, reporting, and SLA tracking.\u003c/p\u003e\n\n\u003cp\u003ePricing: 14-day free trial, then €69/month per account.\u003c/p\u003e\n\n\u003cp\u003eHow we handle your data: when you open a ticket, its subject and description are sent over HTTPS to Anthropic\u0026#39;s Claude API solely to generate tag suggestions, and are not stored by us after the response is returned. We store your Zendesk subdomain, subscription status, and the tag categories you configure in Settings, so we can authenticate your account and remember your preferences. We do not sell or share your data with third parties beyond the providers required to run the app (Anthropic for tag generation, Stripe for billing, and our hosting and database providers). You can request deletion of your account data at any time by emailing rodi.codes@gmail.com.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install, then complete checkout for the 14-day free trial (billed monthly after the trial ends).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the checkout confirmation page, copy the Backend API Key shown there.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Zendesk Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps, find AI Ticket Tagger, and click Install.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen prompted for the Backend API Key, paste the key you copied in step 2, then finish installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket. AI Ticket Tagger appears in the ticket sidebar with suggested tags — click Apply to add a tag.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo set which tags the AI can suggest, click the gear icon (Settings) in the sidebar and enter your own comma-separated tag categories.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"WE ARE RODI builds focused software for support teams — tools that do one job well instead of trying to do everything. AI Ticket Tagger is our Zendesk integration for automatic ticket tagging.\n\nAI Ticket Tagger reads the subject and description of the ticket you have open and suggests the most relevant tags from your own custom tag categories, right in the ticket sidebar.\n\n- AI reads the ticket subject and description automatically\n- Suggests 1–3 tags from your own configured category list\n- One-click Apply adds the tags directly to the ticket\n- Configure your tag categories anytime in Settings\n- Multi-tenant: each Zendesk account keeps its own isolated configuration\n- Works in any language your customers write in — no configuration needed\n\nNo more manual tagging, no missed categories — just more accurate routing, reporting, and SLA tracking.\n\nPricing: 14-day free trial, then €69/month per account.\n\nHow we handle your data: when you open a ticket, its subject and description are sent over HTTPS to Anthropic's Claude API solely to generate tag suggestions, and are not stored by us after the response is returned. We store your Zendesk subdomain, subscription status, and the tag categories you configure in Settings, so we can authenticate your account and remember your preferences. We do not sell or share your data with third parties beyond the providers required to run the app (Anthropic for tag generation, Stripe for billing, and our hosting and database providers). You can request deletion of your account data at any time by emailing rodi.codes@gmail.com.","raw_installation_instructions":"1. Click Install, then complete checkout for the 14-day free trial (billed monthly after the trial ends).\n\n2. On the checkout confirmation page, copy the Backend API Key shown there.\n\n3. Go to Zendesk Admin Center \u003e Apps and integrations \u003e Zendesk Support apps, find AI Ticket Tagger, and click Install.\n\n4. When prompted for the Backend API Key, paste the key you copied in step 2, then finish installation.\n\n5. Open any ticket. AI Ticket Tagger appears in the ticket sidebar with suggested tags — click Apply to add a tag.\n\n6. 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Optionally set **Zendesk subdomain override** if auto-detection fails.\n\n6. 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No trial, no credit card.\n- **Auditor, $7/month** — adds ticket-level drill-down: click any trigger, automation, or macro to see the exact tickets it fired on, with direct links and CSV export. Plus faster loading on large accounts.\n\n**PRIVACY**\nThe Free plan runs entirely inside your Zendesk via the official App Framework. It's strictly read-only — it audits your account and never modifies it. Auditor's ticket drill-down reads rule and ticket data through an OAuth-authorized backend hosted on AWS (SOC 2-compliant infrastructure). Your tokens are encrypted, and your data is never sold or shared.\n\nBuilt by Zendesk admins at Agile Plan Group. Questions or requests? support@agileplangroup.com","raw_installation_instructions":"Installing Data Manager takes less than a minute:\n\n1. Click \"Install\" on this Marketplace listing.\n2. Choose the Zendesk account to install it into.\n3. Pick the plan: Free or Auditor ($7/mo). You can upgrade or downgrade anytime.\n4. Click \"Install\" on the confirmation screen — no configuration is required for the Free tier.\n5. Look for the new Data Manager icon in your Zendesk Support left-side navigation bar.\n6. Click the icon to launch — your users and organizations will load automatically.\n\nAUDITOR TIER SETUP:\nAuditor uses an OAuth backend for ticket drill-down. After installing, you'll be guided through a quick one-time OAuth authorization flow. This grants the Auditor service permission to read trigger/macro/automation events from your Zendesk account.\n\nNEED HELP?\nContact support@agileplangroup.com or visit agileplangroup.com for documentation.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1257459.apps.zdusercontent.com/1257459/assets/1784351341-dacf7253e220bb865af63c13645b15db/logo-small.png","large_icon":"https://1257459.apps.zdusercontent.com/1257459/assets/1784351341-dacf7253e220bb865af63c13645b15db/logo.png","screenshots":["https://1257459.apps.zdusercontent.com/1257459/assets/1784351341-dacf7253e220bb865af63c13645b15db/screenshot-0.png","https://1257459.apps.zdusercontent.com/1257459/assets/1784351341-dacf7253e220bb865af63c13645b15db/screenshot-1.png","https://1257459.apps.zdusercontent.com/1257459/assets/1784351341-dacf7253e220bb865af63c13645b15db/screenshot-2.png"],"installation_count":3},{"id":1258395,"name":"MergeYard Chat","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":3668805,"app_id":1258395,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-05T01:57:36Z","updated_at":"2026-06-05T01:57:36Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5834,"entity_id":1258395,"app_id":1258395,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TemB6C6laZGAErn9JC10coG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TZJ8BC6laZGAErn","cost_id":1695,"cost_type":"CostStripe","active":true,"created_at":"2026-06-05T01:57:38.000Z","updated_at":"2026-06-05T01:57:38.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":1}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-06-05T01:57:35Z","updated_at":"2026-08-11T16:37:59Z","terms_conditions_url":"https://www.mergeyard.com/terms","app_organization":{"id":7697,"name":"MergeYard","email":"support@mergeyard.com","website":"mergeyard.com","country_code":"US","stripe_account_id":"acct_1TZJ8BC6laZGAErn","state":null},"locations":[1,3,7],"date_published":"2026-08-11T16:37:59Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar","ticket_sidebar","background"],"last_update_time":"2026-08-11T16:37:32Z","owner_id":269519,"author_name":"MergeYard","author_email":"support@mergeyard.com","author_url":"https://www.mergeyard.com","short_description":"Ticket-linked internal team chat for Zendesk Support","long_description":"\u003cp\u003eMergeYard Chat helps Zendesk Support teams collaborate around tickets without losing the internal decision trail.\u003c/p\u003e\n\n\u003cp\u003eMergeYard is built for support teams that already work in Zendesk Support. The app gives agents a dedicated internal collaboration layer for ticket-linked discussions, team channels, direct messages, threads, escalation spaces, and quick call handoffs when enabled.\u003c/p\u003e\n\n\u003cp\u003eSupport teams use MergeYard Chat to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStart an internal discussion connected to a Zendesk ticket\u003c/li\u003e\n\u003cli\u003eAsk teammates for help without moving the work into disconnected side channels\u003c/li\u003e\n\u003cli\u003eKeep escalation context, decisions, and handoffs connected to the support workflow\u003c/li\u003e\n\u003cli\u003eUse channels, DMs, and threads for support-team coordination\u003c/li\u003e\n\u003cli\u003ePreserve the internal reasoning behind complex ticket resolutions\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eMergeYard Chat is not a replacement for Zendesk Support, Slack, Teams, or Zoom. It is designed to complement Zendesk by keeping internal support collaboration closer to the tickets agents are already working on.\u003c/p\u003e\n\n\u003cp\u003eData accessed and used:\u003c/p\u003e\n\n\u003cp\u003eMergeYard Chat uses Zendesk workspace context, authenticated agent identity, ticket ID, and limited ticket context such as the ticket subject when needed to create, reopen, and label the correct ticket-linked discussion. MergeYard also stores collaboration content created by users inside the product, including channels, messages, threads, direct messages, ticket-linked discussions, membership state, workspace configuration, and call metadata where applicable.\u003c/p\u003e\n\n\u003cp\u003eMergeYard never accepts or uses a customer\u0026#39;s Zendesk API token, password, or customer-owned OAuth client. Server-side Zendesk access uses MergeYard\u0026#39;s registered global OAuth client.\u003c/p\u003e\n\n\u003cp\u003eFor security, privacy, subprocessors, support, and data-handling details, review the public MergeYard Security, Privacy Policy, Terms, and Subprocessors pages.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall MergeYard Chat from Zendesk Marketplace for the Zendesk Support account where your agents work.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReview and approve the requested permissions during the Zendesk Marketplace setup flow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the paid app subscription step through Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen MergeYard Chat from the Zendesk top bar to initialize the workspace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a Zendesk ticket and use the ticket sidebar app to start or reopen the related MergeYard ticket-linked discussion.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInvite or approve agents as needed, then use channels, direct messages, threads, and ticket-linked discussions for internal support collaboration.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor setup help, contact support@mergeyard.com.\u003c/p\u003e\n","raw_long_description":"MergeYard Chat helps Zendesk Support teams collaborate around tickets without losing the internal decision trail.\n\nMergeYard is built for support teams that already work in Zendesk Support. The app gives agents a dedicated internal collaboration layer for ticket-linked discussions, team channels, direct messages, threads, escalation spaces, and quick call handoffs when enabled.\n\nSupport teams use MergeYard Chat to:\n\n* Start an internal discussion connected to a Zendesk ticket\n* Ask teammates for help without moving the work into disconnected side channels\n* Keep escalation context, decisions, and handoffs connected to the support workflow\n* Use channels, DMs, and threads for support-team coordination\n* Preserve the internal reasoning behind complex ticket resolutions\n\nMergeYard Chat is not a replacement for Zendesk Support, Slack, Teams, or Zoom. It is designed to complement Zendesk by keeping internal support collaboration closer to the tickets agents are already working on.\n\nData accessed and used:\n\nMergeYard Chat uses Zendesk workspace context, authenticated agent identity, ticket ID, and limited ticket context such as the ticket subject when needed to create, reopen, and label the correct ticket-linked discussion. MergeYard also stores collaboration content created by users inside the product, including channels, messages, threads, direct messages, ticket-linked discussions, membership state, workspace configuration, and call metadata where applicable.\n\nMergeYard never accepts or uses a customer's Zendesk API token, password, or customer-owned OAuth client. Server-side Zendesk access uses MergeYard's registered global OAuth client.\n\nFor security, privacy, subprocessors, support, and data-handling details, review the public MergeYard Security, Privacy Policy, Terms, and Subprocessors pages.","raw_installation_instructions":"1. Install MergeYard Chat from Zendesk Marketplace for the Zendesk Support account where your agents work.\n\n2. Review and approve the requested permissions during the Zendesk Marketplace setup flow.\n\n3. Complete the paid app subscription step through Zendesk Marketplace.\n\n4. Open MergeYard Chat from the Zendesk top bar to initialize the workspace.\n\n5. Open a Zendesk ticket and use the ticket sidebar app to start or reopen the related MergeYard ticket-linked discussion.\n\n6. Invite or approve agents as needed, then use channels, direct messages, threads, and ticket-linked discussions for internal support collaboration.\n\nFor setup help, contact support@mergeyard.com.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1258395.apps.zdusercontent.com/1258395/assets/1786403173-7a46834ef9315868e2607200635f03f9/logo-small.png","large_icon":"https://1258395.apps.zdusercontent.com/1258395/assets/1786403173-7a46834ef9315868e2607200635f03f9/logo.png","screenshots":["https://1258395.apps.zdusercontent.com/1258395/assets/1786403173-7a46834ef9315868e2607200635f03f9/screenshot-0.png","https://1258395.apps.zdusercontent.com/1258395/assets/1786403173-7a46834ef9315868e2607200635f03f9/screenshot-1.png","https://1258395.apps.zdusercontent.com/1258395/assets/1786403173-7a46834ef9315868e2607200635f03f9/screenshot-2.png"],"installation_count":0},{"id":1258737,"name":"MadCap Connect","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-05T17:37:47Z","updated_at":"2026-08-05T19:43:36Z","terms_conditions_url":null,"app_organization":{"id":7720,"name":"MadCap Software, Inc.","email":"zendesk@madcapsoftware.com","website":"www.madcapsoftware.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-05T19:43:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.madcapsoftware.com/products/flare/madcap-connect-zendesk-plugin/"},"location_names":[],"last_update_time":"2026-07-17T19:37:33Z","owner_id":269519,"author_name":"MadCap Software","author_email":"support@madcapsoftware.com","author_url":"https://www.madcapsoftware.com","short_description":"Create and publish trusted knowledge base content directly to Zendesk Help Center.","long_description":"\u003cp\u003eMadCap Software helps organizations create, manage, and deliver technical documentation and knowledge content across support, self-service, and customer experience channels.\u003c/p\u003e\n\n\u003cp\u003eWith the MadCap Flare Zendesk integration, teams can author and manage content in Flare and publish directly to Zendesk Help Center while maintaining consistency across documentation and support resources.\u003c/p\u003e\n\n\u003cp\u003eKey Benefits for Zendesk Teams:\u003cbr\u003e\n- Create content once and publish directly to Zendesk Help Center\u003cbr\u003e\n- Eliminate manual copy and paste workflows and repetitive formatting\u003cbr\u003e\n- Reuse content across documentation, knowledge base articles, and support resources\u003cbr\u003e\n- Keep content consistent across products, teams, and regions\u003cbr\u003e\n- Reduce duplicate maintenance and version drift\u003cbr\u003e\n- Streamline updates by pushing revised content directly from Flare to Zendesk\u003c/p\u003e\n\n\u003cp\u003eFlare supports scalable content development with topic-based authoring, content reuse, multi-channel publishing, localization workflows, and centralized content management from a single source. Structured, reusable content also helps organizations prepare trusted knowledge content for AI-powered search and support experiences.\u003c/p\u003e\n\n\u003cp\u003eData Usage \u0026amp; Privacy:\u003cbr\u003e\nThis integration connects directly from the MadCap Flare desktop application to your Zendesk account using Zendesk\u0026#39;s OAuth login flow. Zendesk account credentials (via OAuth token), Help Center structure (categories, sections, labels), and published article content are transmitted directly between the user\u0026#39;s desktop and the Zendesk API for the sole purpose of publishing documentation content. No Zendesk account data or published content is stored or retained on MadCap Software\u0026#39;s servers. For additional details, see our privacy policy: https://www.madcapsoftware.com/privacy/\u003c/p\u003e\n\n\u003cp\u003eAdditional Licensing:\u003cbr\u003e\nMadCap Connect is available as part of a MadCap Flare license. A separate license key is required and purchased directly from MadCap Software. Pricing details: https://www.madcapsoftware.com/products/flare/madcap-connect-zendesk-plugin/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis integration launches directly from the MadCap Flare desktop application.\u003c/p\u003e\n\n\u003cp\u003eTo connect MadCap Flare to your Zendesk account:\u003cbr\u003e\n1. Open your project in the MadCap Flare desktop application.\u003cbr\u003e\n2. Navigate to your publishing destination settings.\u003cbr\u003e\n3. Select Zendesk as your destination type.\u003cbr\u003e\n4. Authorize via Zendesk\u0026#39;s OAuth login flow to begin publishing documents.\u003c/p\u003e\n","raw_long_description":"MadCap Software helps organizations create, manage, and deliver technical documentation and knowledge content across support, self-service, and customer experience channels.\n\nWith the MadCap Flare Zendesk integration, teams can author and manage content in Flare and publish directly to Zendesk Help Center while maintaining consistency across documentation and support resources.\n\nKey Benefits for Zendesk Teams:\n- Create content once and publish directly to Zendesk Help Center\n- Eliminate manual copy and paste workflows and repetitive formatting\n- Reuse content across documentation, knowledge base articles, and support resources\n- Keep content consistent across products, teams, and regions\n- Reduce duplicate maintenance and version drift\n- Streamline updates by pushing revised content directly from Flare to Zendesk\n\nFlare supports scalable content development with topic-based authoring, content reuse, multi-channel publishing, localization workflows, and centralized content management from a single source. Structured, reusable content also helps organizations prepare trusted knowledge content for AI-powered search and support experiences.\n\nData Usage \u0026 Privacy:\nThis integration connects directly from the MadCap Flare desktop application to your Zendesk account using Zendesk's OAuth login flow. Zendesk account credentials (via OAuth token), Help Center structure (categories, sections, labels), and published article content are transmitted directly between the user's desktop and the Zendesk API for the sole purpose of publishing documentation content. No Zendesk account data or published content is stored or retained on MadCap Software's servers. For additional details, see our privacy policy: https://www.madcapsoftware.com/privacy/\n\nAdditional Licensing:\nMadCap Connect is available as part of a MadCap Flare license. A separate license key is required and purchased directly from MadCap Software. Pricing details: https://www.madcapsoftware.com/products/flare/madcap-connect-zendesk-plugin/","raw_installation_instructions":"This integration launches directly from the MadCap Flare desktop application.\n\nTo connect MadCap Flare to your Zendesk account:\n1. Open your project in the MadCap Flare desktop application.\n2. Navigate to your publishing destination settings.\n3. Select Zendesk as your destination type.\n4. Authorize via Zendesk's OAuth login flow to begin publishing documents.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1258737.apps.zdusercontent.com/1258737/assets/1784133928-fc7645517c3eb68bba88f62965c3a7ee/logo-small.png","large_icon":"https://1258737.apps.zdusercontent.com/1258737/assets/1784133928-fc7645517c3eb68bba88f62965c3a7ee/logo.png","screenshots":["https://1258737.apps.zdusercontent.com/1258737/assets/1784133928-fc7645517c3eb68bba88f62965c3a7ee/screenshot-0.png","https://1258737.apps.zdusercontent.com/1258737/assets/1784133928-fc7645517c3eb68bba88f62965c3a7ee/screenshot-1.png","https://1258737.apps.zdusercontent.com/1258737/assets/1784133928-fc7645517c3eb68bba88f62965c3a7ee/screenshot-2.png"],"installation_count":0},{"id":1259437,"name":"Flexivity AI","state":"published","version":"1.2.15","framework_version":"2.0","parameters":[{"id":3671751,"app_id":1259437,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-08T15:01:43Z","updated_at":"2026-06-08T15:01:43Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3671749,"app_id":1259437,"name":"flexivity_api_base","kind":"text","required":true,"position":1,"created_at":"2026-06-08T15:01:43Z","updated_at":"2026-06-08T15:01:43Z","default_value":"https://api.flexivity.ai","secure":false,"scopes":null,"options":null},{"id":3671750,"app_id":1259437,"name":"flexivity_jwt_secret","kind":"hidden","required":false,"position":2,"created_at":"2026-06-08T15:01:43Z","updated_at":"2026-06-08T15:01:43Z","default_value":"pending-oauth-setup","secure":false,"scopes":null,"options":null}],"plans":[{"id":5836,"entity_id":1259437,"app_id":1259437,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-08T15:01:44.000Z","updated_at":"2026-06-08T15:01:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-08T15:01:42Z","updated_at":"2026-09-23T21:42:48Z","terms_conditions_url":null,"app_organization":{"id":7616,"name":"Flexivity AI","email":"support@flexivity.ai","website":"https://flexivity.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-06-10T20:17:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://flexivity.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-23T21:42:45Z","owner_id":269519,"author_name":"Flexivity AI","author_email":"support@flexivity.ai","author_url":"https://flexivity.ai","short_description":"AI resolution and agent assist that builds your knowledge base from past tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://cdn.prod.website-files.com/69eff5e860ba3c2fa253c78a/69ffe1a8774821e6065792df_marketplace-banner.png\" alt=\"Flexivity AI for Zendesk\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFlexivity is AI ticket resolution and agent assist for Zendesk that frees your team from common tickets while helping them triage, draft, and summarize the tickets they do handle. Trained on your team\u0026#39;s history, Flexivity learns from every ticket and provides full agent control over every response.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://flexivity.ai/#demos\"\u003eSee Flexivity in action (2-min demo) →\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat Flexivity does for your team\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTriages tickets the moment they arrive.\u003c/strong\u003e Auto-classifies incoming tickets using your own Zendesk system’s custom categories.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatically resolves common tickets.\u003c/strong\u003e Drafts responses based on relevant knowledge base articles, and then replies to customers directly or reviews with support agents first, based upon ticket handling rules.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAssists support agents with AI context.\u003c/strong\u003e Provides customer sentiment throughout the ticket lifecycle, summarizes long ticket threads, and searches for related tickets from your team’s history.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuilds your knowledge base.\u003c/strong\u003e Spots the questions your team keeps getting and drafts the articles that would deflect or resolve them.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy Flexivity\u003c/h3\u003e\n\n\u003cp\u003eMany AI tools for customer support focus mainly on either automated ticket handling or agent assist — Flexivity delivers both. It provides an integrated, tiered system with varying levels of automation and assist configured for each class of ticket — from classification only, to draft replies, to fully automated ticket handling — that puts your support agents in control.\u003c/p\u003e\n\n\u003cp\u003eAffordable pricing based upon the number of tickets/conversations is both predictable and scales with your ticket volume — so cost stays aligned with value. Also, all editions include all available features, you choose what to use on which tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.prod.website-files.com/69eff5e860ba3c2fa253c78a/6aa849c63c7ea4cf7e70b316_a46ffebc0d2c51971bd064f5b075d94b_marketplace-pricing-2.png\" alt=\"Launch pricing at $0.15/ticket with annual commit\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eYour customer data stays yours. Personal information is redacted before processing, your data is never used to train third-party AI models, and everything is encrypted in transit and at rest.\u003c/p\u003e\n\n\u003cp\u003eFor the full data access and handling disclosure, see \u003ca href=\"https://docs.flexivity.ai/data-disclosures/zendesk\"\u003edocs.flexivity.ai/data-disclosures/zendesk\u003c/a\u003e. For the broader privacy policy, see \u003ca href=\"https://docs.flexivity.ai/legal/privacy-policy\"\u003edocs.flexivity.ai/legal/privacy-policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts to accept the default values.\u003c/li\u003e\n\u003cli\u003eOpen any ticket in Zendesk Support. Open the Flexivity AI app in the right sidebar — click \u003cstrong\u003eSign up or log in\u003c/strong\u003e to start your free trial at Flexivity.\u003c/li\u003e\n\u003cli\u003eLog into Flexivity and follow the quickstart guide to connect your Zendesk subdomain.\u003c/li\u003e\n\u003cli\u003eRefresh Zendesk — Flexivity AI summaries, recommendations, and classifications will appear automatically on every ticket.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e Contact \u003ca href=\"mailto:support@flexivity.ai\"\u003esupport@flexivity.ai\u003c/a\u003e or visit \u003ca href=\"https://docs.flexivity.ai\"\u003ehttps://docs.flexivity.ai\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"![Flexivity AI for Zendesk](https://cdn.prod.website-files.com/69eff5e860ba3c2fa253c78a/69ffe1a8774821e6065792df_marketplace-banner.png)\n\nFlexivity is AI ticket resolution and agent assist for Zendesk that frees your team from common tickets while helping them triage, draft, and summarize the tickets they do handle. Trained on your team's history, Flexivity learns from every ticket and provides full agent control over every response.\n\n[See Flexivity in action (2-min demo) →](https://flexivity.ai/#demos)\n\n### What Flexivity does for your team\n\n- **Triages tickets the moment they arrive.** Auto-classifies incoming tickets using your own Zendesk system’s custom categories.\n- **Automatically resolves common tickets.** Drafts responses based on relevant knowledge base articles, and then replies to customers directly or reviews with support agents first, based upon ticket handling rules.\n- **Assists support agents with AI context.** Provides customer sentiment throughout the ticket lifecycle, summarizes long ticket threads, and searches for related tickets from your team’s history.\n- **Builds your knowledge base.** Spots the questions your team keeps getting and drafts the articles that would deflect or resolve them.\n\n### Why Flexivity\n\nMany AI tools for customer support focus mainly on either automated ticket handling or agent assist — Flexivity delivers both. It provides an integrated, tiered system with varying levels of automation and assist configured for each class of ticket — from classification only, to draft replies, to fully automated ticket handling — that puts your support agents in control.\n\nAffordable pricing based upon the number of tickets/conversations is both predictable and scales with your ticket volume — so cost stays aligned with value. Also, all editions include all available features, you choose what to use on which tickets.\n\n![Launch pricing at $0.15/ticket with annual commit](https://cdn.prod.website-files.com/69eff5e860ba3c2fa253c78a/6aa849c63c7ea4cf7e70b316_a46ffebc0d2c51971bd064f5b075d94b_marketplace-pricing-2.png)\n\n### Data and privacy\n\nYour customer data stays yours. Personal information is redacted before processing, your data is never used to train third-party AI models, and everything is encrypted in transit and at rest.\n\nFor the full data access and handling disclosure, see [docs.flexivity.ai/data-disclosures/zendesk](https://docs.flexivity.ai/data-disclosures/zendesk). For the broader privacy policy, see [docs.flexivity.ai/legal/privacy-policy](https://docs.flexivity.ai/legal/privacy-policy).","raw_installation_instructions":"1. Click **Install** and follow the prompts to accept the default values.\n2. Open any ticket in Zendesk Support. Open the Flexivity AI app in the right sidebar — click **Sign up or log in** to start your free trial at Flexivity.\n3. Log into Flexivity and follow the quickstart guide to connect your Zendesk subdomain.\n4. 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Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdmins build solve-readiness workflows without code\u003c/li\u003e\n\u003cli\u003eLite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions\u003c/li\u003e\n\u003cli\u003eAgents see required steps in the ticket sidebar and complete them once\u003c/li\u003e\n\u003cli\u003eSteps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries\u003c/li\u003e\n\u003cli\u003eEach saved workflow applies one generated workflow tag for auditability\u003c/li\u003e\n\u003cli\u003ePro can block selected ticket statuses until required steps are done\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWorkflow templates included\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomer verification\u003c/li\u003e\n\u003cli\u003eRefund verification\u003c/li\u003e\n\u003cli\u003eEscalation completeness\u003c/li\u003e\n\u003cli\u003eBug escalation\u003c/li\u003e\n\u003cli\u003eVIP customer workflow\u003c/li\u003e\n\u003cli\u003eCompliance confirmation\u003c/li\u003e\n\u003cli\u003eStart from scratch\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat it prevents\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTickets resolved without required context\u003c/li\u003e\n\u003cli\u003eRefunds processed without approval confirmation\u003c/li\u003e\n\u003cli\u003eEscalations handed off without context\u003c/li\u003e\n\u003cli\u003eCompliance steps skipped under ticket volume pressure\u003c/li\u003e\n\u003cli\u003eReopens caused by missing resolution information\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy teams keep it\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eResolveReady writes configured workflow outputs directly to Zendesk and applies a workflow tag, giving operations and QA teams a simple audit trail inside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSetup time\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMost teams are live in under 10 minutes using workflow templates.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCore workflow processing runs within the Zendesk App Framework. ResolveReady reads only the ticket tags, form, group, brand, status, and configured field values needed to evaluate administrator-defined workflows, and writes only to fields, internal notes, and tags that those workflows configure. ResolveReady sends privacy-minimized product telemetry to ASA Labs containing the app version, plan, a random installation identifier, Zendesk account subdomain, event type, and aggregate workflow/step counts. Telemetry never includes ticket content or IDs, requester information, comments, field values, email addresses, agent identity, workflow labels or text, URLs, secrets, or authentication tokens. 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Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution.\n\n**How it works**\n\n- Admins build solve-readiness workflows without code\n- Lite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions\n- Agents see required steps in the ticket sidebar and complete them once\n- Steps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries\n- Each saved workflow applies one generated workflow tag for auditability\n- Pro can block selected ticket statuses until required steps are done\n\n**Workflow templates included**\n\n- Customer verification\n- Refund verification\n- Escalation completeness\n- Bug escalation\n- VIP customer workflow\n- Compliance confirmation\n- Start from scratch\n\n**What it prevents**\n\n- Tickets resolved without required context\n- Refunds processed without approval confirmation\n- Escalations handed off without context\n- Compliance steps skipped under ticket volume pressure\n- Reopens caused by missing resolution information\n\n**Why teams keep it**\n\nResolveReady writes configured workflow outputs directly to Zendesk and applies a workflow tag, giving operations and QA teams a simple audit trail inside Zendesk.\n\n**Setup time**\n\nMost teams are live in under 10 minutes using workflow templates.\n\n**Data and privacy**\n\nCore workflow processing runs within the Zendesk App Framework. 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By hosting these files at your Help Center domain, you enable AI agents, RAG pipelines, and LLM-powered tools to discover and ingest your knowledge base content reliably.\u003c/p\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eKnowledgeBridge processes all Help Center content locally in your browser. Article content is never stored on, or transmitted to, CXperiences servers. The app sends only minimal, anonymous usage data (such as article counts and generation timing), never article content, titles, or your Zendesk subdomain, and you can turn this off in Settings. All requests are routed through the Zendesk Apps Framework proxy. Full details are in our privacy policy: https://cxperiences.com/privacy\u003c/p\u003e\n\n\u003ch3\u003eBuilt by CXperiences LLC\u003c/h3\u003e\n\n\u003cp\u003eKnowledgeBridge is built by CXperiences LLC, a Zendesk Marketplace app studio specializing in AI-powered tools for customer support operations.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall KnowledgeBridge from the Zendesk Marketplace. \u003c/li\u003e\n\u003cli\u003eIn Zendesk Support, look for the KnowledgeBridge icon in the left navigation bar (the vertical icon rail on the far left). It appears after installation. Click it to open the app. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eGenerate your first llms.txt in 30 seconds\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eGenerate\u003c/strong\u003e. That\u0026#39;s it: by default, KnowledgeBridge includes all published articles from every category and section, using your account\u0026#39;s default locale. \u003c/li\u003e\n\u003cli\u003ePreview the output, then download llms.txt and llms-full.txt as a ZIP or copy to clipboard. \u003c/li\u003e\n\u003cli\u003eHost the files at your domain (e.g. yourdomain.com/llms.txt) to make your Help Center AI-discoverable. \u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eOptional: customize what\u0026#39;s included\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUncheck categories or sections to exclude them. \u003c/li\u003e\n\u003cli\u003eUse label filters to exclude internal articles (e.g. internal-only). \u003c/li\u003e\n\u003cli\u003eSet a custom company name and description for the file header. \u003c/li\u003e\n\u003cli\u003eChoose a different locale for multi-language Help Centers. \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTroubleshooting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eDon\u0026#39;t see the icon? Refresh Zendesk Support after installing, and confirm the app is enabled under Admin Center \u0026gt; Apps and integrations. \u003c/li\u003e\n\u003cli\u003eGetting a permissions error? KnowledgeBridge needs Help Center read access, and your Help Center must be enabled (Admin \u0026gt; Channels \u0026gt; Help Center).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"## KnowledgeBridge: AI Discoverability Layer for Your Help Center\n\nKnowledgeBridge automatically generates `llms.txt` and `llms-full.txt` files from your Zendesk Help Center, making your knowledge base immediately accessible to AI systems, LLM-powered agents, and automated tooling.\n\n### What it does\n\nWith one click, KnowledgeBridge fetches all published articles from your Help Center, converts them to clean markdown, and assembles two machine-readable output files:\n\n- **llms.txt**: A structured index of all articles, organized by category and section, with article URLs and descriptions. Designed for AI systems that need a fast overview of your knowledge base.\n- **llms-full.txt**: The complete content of every article in markdown format, with metadata frontmatter (title, section, category, labels, locale, updated date, URL). Designed for AI systems that need to read the full content.\n\n### Key features\n\n- **Full Help Center export**: Fetches all published articles across categories, sections, and locales\n- **Smart content filtering**: Exclude specific categories, sections, or articles by label (e.g. exclude `internal-only` or `draft` tagged articles)\n- **Multi-locale support**: Generate files for any language your Help Center supports\n- **Clean markdown conversion**: HTML bodies converted to clean, structured markdown with proper heading normalization, image placeholders, and absolute URL links\n- **Instant preview**: See the generated files before downloading\n- **Flexible export**: Download as a ZIP, individual files, or copy to clipboard\n- **Rate limit safe**: Automatically handles Zendesk API rate limits with transparent backoff and resume\n\n### Why llms.txt?\n\nThe `llms.txt` standard (llmstxt.org) is an emerging convention for making website content accessible to AI systems. By hosting these files at your Help Center domain, you enable AI agents, RAG pipelines, and LLM-powered tools to discover and ingest your knowledge base content reliably.\n\n### Data and privacy\n\nKnowledgeBridge processes all Help Center content locally in your browser. Article content is never stored on, or transmitted to, CXperiences servers. The app sends only minimal, anonymous usage data (such as article counts and generation timing), never article content, titles, or your Zendesk subdomain, and you can turn this off in Settings. All requests are routed through the Zendesk Apps Framework proxy. Full details are in our privacy policy: https://cxperiences.com/privacy\n\n### Built by CXperiences LLC\n\nKnowledgeBridge is built by CXperiences LLC, a Zendesk Marketplace app studio specializing in AI-powered tools for customer support operations.","raw_installation_instructions":"### How to install \n\n1. Install KnowledgeBridge from the Zendesk Marketplace. \n2. In Zendesk Support, look for the KnowledgeBridge icon in the left navigation bar (the vertical icon rail on the far left). It appears after installation. Click it to open the app. \n\n### Generate your first llms.txt in 30 seconds \n\n1. Click **Generate**. That's it: by default, KnowledgeBridge includes all published articles from every category and section, using your account's default locale. \n2. Preview the output, then download llms.txt and llms-full.txt as a ZIP or copy to clipboard. \n3. Host the files at your domain (e.g. yourdomain.com/llms.txt) to make your Help Center AI-discoverable. \n\n### Optional: customize what's included \n\n* Uncheck categories or sections to exclude them. \n* Use label filters to exclude internal articles (e.g. internal-only). \n* Set a custom company name and description for the file header. \n* Choose a different locale for multi-language Help Centers. \n\n### Troubleshooting \n\n* Don't see the icon? Refresh Zendesk Support after installing, and confirm the app is enabled under Admin Center \u003e Apps and integrations. \n* Getting a permissions error? KnowledgeBridge needs Help Center read access, and your Help Center must be enabled (Admin \u003e Channels \u003e Help Center).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1259972.apps.zdusercontent.com/1259972/assets/1783870794-e53daff6286e06433c28c0adc0bc6a2d/logo-small.png","large_icon":"https://1259972.apps.zdusercontent.com/1259972/assets/1783870794-e53daff6286e06433c28c0adc0bc6a2d/logo.png","screenshots":["https://1259972.apps.zdusercontent.com/1259972/assets/1783870794-e53daff6286e06433c28c0adc0bc6a2d/screenshot-0.png","https://1259972.apps.zdusercontent.com/1259972/assets/1783870794-e53daff6286e06433c28c0adc0bc6a2d/screenshot-1.png","https://1259972.apps.zdusercontent.com/1259972/assets/1783870794-e53daff6286e06433c28c0adc0bc6a2d/screenshot-2.png"],"installation_count":7},{"id":1260043,"name":"Agent License Monitor","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3674371,"app_id":1260043,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-09T21:41:03Z","updated_at":"2026-06-09T21:41:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5842,"entity_id":1260043,"app_id":1260043,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":false,"created_at":"2026-06-09T21:41:04.000Z","updated_at":"2026-06-09T21:41:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6037,"entity_id":1260043,"app_id":1260043,"amount":999,"name":"Plan 1","description":"\u003cp\u003eLicense Monitoring + Agent Email Export by Role\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TgVnIPelS3fJRAZ","cost_id":1162,"cost_type":"CostOneOff","active":true,"created_at":"2026-08-06T17:12:43.000Z","updated_at":"2026-08-06T17:12:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-06-09T21:41:02Z","updated_at":"2026-08-06T17:21:35Z","terms_conditions_url":"https://www.3dvers.com/terms","app_organization":{"id":7770,"name":"3Dvers","email":"support@3dvers.com","website":null,"country_code":"CA","stripe_account_id":"acct_1TgVnIPelS3fJRAZ","state":null},"locations":[2],"date_published":"2026-08-06T17:21:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-06T17:12:39Z","owner_id":269519,"author_name":"3Dvers","author_email":"support@3dvers.com","author_url":"https://3dvers.com","short_description":"Monitor inactive agents, optimise licences, and export users by role.","long_description":"\u003cp\u003e\u003cstrong\u003eAgent License Monitor\u003c/strong\u003e by 3Dvers helps Zendesk administrators manage agent licences and communicate with specific user groups.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInactive Users Monitor\u003c/strong\u003e — identify licensed agents and admins who have not logged in within a configurable period (1–24 months). Toggle Light Agents in or out of the view. Export results to CSV.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExport Users by Role\u003c/strong\u003e — select any role and instantly generate a semicolon-separated email list ready to paste into a BCC field.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSummary statistics\u003c/strong\u003e at the top show total licensed users, inactive count, active count, and licence utilisation — all updated in real time as you adjust filters.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure:\u003c/strong\u003e This app reads agent and admin user data (name, email, role, last login date) from your Zendesk account solely to display it within the app. No data is transmitted to any external server. All processing happens locally in your browser.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNavigate to \u003cstrong\u003eAdmin Centre → Apps and Integrations → Apps\u003c/strong\u003e and enable the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen Zendesk Support — the Agent License Monitor icon will appear in the left navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the icon to open the dashboard. Only users with the Administrator role can access the app.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Agent License Monitor** by 3Dvers helps Zendesk administrators manage agent licences and communicate with specific user groups.\n\n**Features:**\n\n- **Inactive Users Monitor** — identify licensed agents and admins who have not logged in within a configurable period (1–24 months). Toggle Light Agents in or out of the view. Export results to CSV.\n\n- **Export Users by Role** — select any role and instantly generate a semicolon-separated email list ready to paste into a BCC field.\n\n**Summary statistics** at the top show total licensed users, inactive count, active count, and licence utilisation — all updated in real time as you adjust filters.\n\n**Data disclosure:** This app reads agent and admin user data (name, email, role, last login date) from your Zendesk account solely to display it within the app. No data is transmitted to any external server. All processing happens locally in your browser.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. Navigate to **Admin Centre → Apps and Integrations → Apps** and enable the app.\n\n3. Open Zendesk Support — the Agent License Monitor icon will appear in the left navigation bar.\n\n4. Click the icon to open the dashboard. Only users with the Administrator role can access the app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1260043.apps.zdusercontent.com/1260043/assets/1784814744-60fad22500043ff4f53d2e2f1ab6b9e6/logo-small.png","large_icon":"https://1260043.apps.zdusercontent.com/1260043/assets/1784814744-60fad22500043ff4f53d2e2f1ab6b9e6/logo.png","screenshots":["https://1260043.apps.zdusercontent.com/1260043/assets/1784814744-60fad22500043ff4f53d2e2f1ab6b9e6/screenshot-0.png","https://1260043.apps.zdusercontent.com/1260043/assets/1784814744-60fad22500043ff4f53d2e2f1ab6b9e6/screenshot-1.png","https://1260043.apps.zdusercontent.com/1260043/assets/1784814744-60fad22500043ff4f53d2e2f1ab6b9e6/screenshot-2.png"],"installation_count":0},{"id":1260275,"name":"Ticket Goal Tracker","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3674982,"app_id":1260275,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-10T09:17:54Z","updated_at":"2026-06-10T09:17:54Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3674977,"app_id":1260275,"name":"default_weekly_goal","kind":"number","required":true,"position":1,"created_at":"2026-06-10T09:17:53Z","updated_at":"2026-06-10T09:17:53Z","default_value":"250","secure":false,"scopes":null,"options":null},{"id":3674978,"app_id":1260275,"name":"default_working_days","kind":"number","required":true,"position":2,"created_at":"2026-06-10T09:17:53Z","updated_at":"2026-06-10T09:17:53Z","default_value":"5","secure":false,"scopes":null,"options":null},{"id":3674979,"app_id":1260275,"name":"risk_threshold_percent","kind":"number","required":true,"position":3,"created_at":"2026-06-10T09:17:54Z","updated_at":"2026-06-10T09:17:54Z","default_value":"10","secure":false,"scopes":null,"options":null},{"id":3674980,"app_id":1260275,"name":"risk_include_pending","kind":"checkbox","required":false,"position":4,"created_at":"2026-06-10T09:17:54Z","updated_at":"2026-06-10T09:17:54Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3674981,"app_id":1260275,"name":"enabled_group_ids","kind":"text","required":false,"position":5,"created_at":"2026-06-10T09:17:54Z","updated_at":"2026-06-10T09:17:54Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":5843,"entity_id":1260275,"app_id":1260275,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-10T09:17:55.000Z","updated_at":"2026-06-10T09:17:55.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-10T09:17:53Z","updated_at":"2026-08-07T19:51:29Z","terms_conditions_url":null,"app_organization":{"id":7626,"name":"SupportFoundry","email":"zeni@supportfoundry.net","website":"https://supportfoundry.net/","country_code":"FR","stripe_account_id":null,"state":null},"locations":[3,2],"date_published":"2026-08-07T19:51:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-08-04T06:01:52Z","owner_id":269519,"author_name":"Support Foundry","author_email":"hello@supportfoundry.net","author_url":"https://supportfoundry.net/","short_description":"Tracks agent ticket goals and flags who's falling behind pace.","long_description":"\u003cp\u003eWe build productivity tools for Zendesk support teams that help managers run leaner, more accountable operations without adding overhead.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket Goals\u003c/strong\u003e gives support managers a real-time view of how agents are tracking against their weekly ticket targets - and gives agents a clear, always-visible picture of where they stand.\u003c/p\u003e\n\n\u003cp\u003eWhen an agent opens any ticket, a right-panel widget shows their solved count, a projected total including pending tickets, and a pace indicator updated throughout the week. No digging through reports, no manual tallying.\u003c/p\u003e\n\n\u003cp\u003eFor admins, a dashboard surfaces every agent in your enabled groups with their current progress, projected totals, and flagging status - all in one table.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePer-agent weekly goals, editable inline or in bulk\u003c/li\u003e\n\u003cli\u003eConfigurable working days per agent (not every agent works 5 days)\u003c/li\u003e\n\u003cli\u003eDay-aware pace tracking: expected progress rises as the week advances\u003c/li\u003e\n\u003cli\u003eRisk flagging with an adjustable threshold - flag agents who fall behind expected pace by more than X percent\u003c/li\u003e\n\u003cli\u003eToggle between solved-only or solved + pending when calculating risk\u003c/li\u003e\n\u003cli\u003eBulk goal and working days editing across multiple agents\u003c/li\u003e\n\u003cli\u003eGroup filtering and at-risk filtering in the admin dashboard\u003c/li\u003e\n\u003cli\u003eSummary cards showing agents at risk, on track, average progress, and goal completions\u003c/li\u003e\n\u003cli\u003eWeek starts Monday\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTypical use case:\u003c/strong\u003e An admin sets each agent\u0026#39;s weekly goal and working days once during setup. Each week, Ticket Goals automatically measures progress against those targets - and by mid-week, the dashboard flags anyone whose solved count has dropped more than 10 percent below expected pace, before it becomes a Friday problem.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData access:\u003c/strong\u003e This app reads ticket and user data from Zendesk (ticket status, assignee, and group information) to calculate solved and pending counts. Goal and working-days configuration is stored in two custom user fields on each agent. No data is sent to or stored outside of Zendesk.\u003c/p\u003e\n\n\u003cp\u003eQuestions or issues? Contact us at hello@supportfoundry.net.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick Install to add Ticket Goals to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the app configuration screen, optionally enter comma-separated agent group IDs to restrict the admin dashboard to agents in specific groups. Leave blank to include all agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdjust defaults as needed: weekly goal, working days per week, risk threshold percent, and whether risk includes pending tickets or counts solved only.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave. The right-panel widget will appear for all agents and admins when viewing any ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the admin dashboard from the left nav (visible to Zendesk admins only) to set each agent\u0026#39;s goal and working days inline or in bulk. Default goal is 250 tickets per week; default working days is 5.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe risk threshold (default 10 percent) controls how far behind pace an agent must fall before being flagged.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"We build productivity tools for Zendesk support teams that help managers run leaner, more accountable operations without adding overhead.\n\n**Ticket Goals** gives support managers a real-time view of how agents are tracking against their weekly ticket targets - and gives agents a clear, always-visible picture of where they stand.\n\nWhen an agent opens any ticket, a right-panel widget shows their solved count, a projected total including pending tickets, and a pace indicator updated throughout the week. No digging through reports, no manual tallying.\n\nFor admins, a dashboard surfaces every agent in your enabled groups with their current progress, projected totals, and flagging status - all in one table.\n\n**Key features:**\n\n- Per-agent weekly goals, editable inline or in bulk\n- Configurable working days per agent (not every agent works 5 days)\n- Day-aware pace tracking: expected progress rises as the week advances\n- Risk flagging with an adjustable threshold - flag agents who fall behind expected pace by more than X percent\n- Toggle between solved-only or solved + pending when calculating risk\n- Bulk goal and working days editing across multiple agents\n- Group filtering and at-risk filtering in the admin dashboard\n- Summary cards showing agents at risk, on track, average progress, and goal completions\n- Week starts Monday\n\n**Typical use case:** An admin sets each agent's weekly goal and working days once during setup. Each week, Ticket Goals automatically measures progress against those targets - and by mid-week, the dashboard flags anyone whose solved count has dropped more than 10 percent below expected pace, before it becomes a Friday problem.\n\n**Data access:** This app reads ticket and user data from Zendesk (ticket status, assignee, and group information) to calculate solved and pending counts. Goal and working-days configuration is stored in two custom user fields on each agent. No data is sent to or stored outside of Zendesk.\n\nQuestions or issues? Contact us at hello@supportfoundry.net.","raw_installation_instructions":"1. Click Install to add Ticket Goals to your Zendesk account.\n\n2. In the app configuration screen, optionally enter comma-separated agent group IDs to restrict the admin dashboard to agents in specific groups. Leave blank to include all agents.\n\n3. Adjust defaults as needed: weekly goal, working days per week, risk threshold percent, and whether risk includes pending tickets or counts solved only.\n\n4. Save. The right-panel widget will appear for all agents and admins when viewing any ticket.\n\n5. Open the admin dashboard from the left nav (visible to Zendesk admins only) to set each agent's goal and working days inline or in bulk. Default goal is 250 tickets per week; default working days is 5.\n\n6. The risk threshold (default 10 percent) controls how far behind pace an agent must fall before being flagged.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1260275.apps.zdusercontent.com/1260275/assets/1784725891-7b212d2ca356c1a2e8540fd11100d4d0/logo-small.png","large_icon":"https://1260275.apps.zdusercontent.com/1260275/assets/1784725891-7b212d2ca356c1a2e8540fd11100d4d0/logo.png","screenshots":["https://1260275.apps.zdusercontent.com/1260275/assets/1784725891-7b212d2ca356c1a2e8540fd11100d4d0/screenshot-0.png","https://1260275.apps.zdusercontent.com/1260275/assets/1784725891-7b212d2ca356c1a2e8540fd11100d4d0/screenshot-1.png","https://1260275.apps.zdusercontent.com/1260275/assets/1784725891-7b212d2ca356c1a2e8540fd11100d4d0/screenshot-2.png"],"installation_count":3},{"id":1260357,"name":"ScriptRunner","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3675178,"app_id":1260357,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-10T12:39:23Z","updated_at":"2026-06-10T12:39:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3675176,"app_id":1260357,"name":"shared_secret","kind":"text","required":false,"position":1,"created_at":"2026-06-10T12:39:23Z","updated_at":"2026-06-10T12:39:23Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3675177,"app_id":1260357,"name":"is_activated","kind":"checkbox","required":false,"position":2,"created_at":"2026-06-10T12:39:23Z","updated_at":"2026-06-10T12:39:23Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":5844,"entity_id":1260357,"app_id":1260357,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-10T12:39:24.000Z","updated_at":"2026-06-10T12:39:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-10T12:39:22Z","updated_at":"2026-07-13T22:15:56Z","terms_conditions_url":null,"app_organization":{"id":7115,"name":"Integriq","email":"integriq.labs@gmail.com","website":"https://integriq.co","country_code":"IN","stripe_account_id":null,"state":"unpublished"},"locations":[2,3,1,5,7],"date_published":"2026-07-13T22:15:56Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://integriq.co/pricing"},"location_names":["nav_bar","ticket_sidebar","top_bar","user_sidebar","background"],"last_update_time":"2026-07-13T22:15:46Z","owner_id":269519,"author_name":"Integriq","author_email":"humans@integriq.co","author_url":"https://integriq.co","short_description":"Build and run secure Zendesk scripts, sub-apps, and automations.","long_description":"\u003ch3\u003eScriptRunner\u003c/h3\u003e\n\n\u003cp\u003eScriptRunner helps Zendesk teams automate operational workflows, run secure scripts, and build lightweight internal tools directly inside Zendesk.  \u003c/p\u003e\n\n\u003cp\u003eUse ScriptRunner to handle repetitive admin tasks, validate ticket data, enrich support workflows, and give agents \u0026amp; admins purpose-built tools without switching systems or building a separate Zendesk app for every process.  \u003c/p\u003e\n\n\u003ch3\u003eWhat this app does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate Admin, Ticket, User, Background, and Event scripts\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBuild Sub-apps for custom Zendesk UI workflows\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse AI functions for translation, classification, summarization, sentiment, and reply analysis\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eExplore and test Zendesk APIs with the built-in API Playground\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTrigger scripts from Zendesk events and webhook activity\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOrganize scripts into folders and reuse patterns from the Community Library\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eControl script access by role, group, and ownership\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview execution history, outputs, and failures\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContext-aware scripts\u003c/strong\u003e - Run scripts in the right Zendesk context, including admin, ticket, user, background, and event-driven workflows.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSub-apps\u003c/strong\u003e - Create focused internal tools for agents, admins, and support operations teams.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI functions\u003c/strong\u003e - Add AI-assisted actions to scripts for common support workflows such as translation, classification, and reply analysis.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAPI Playground\u003c/strong\u003e - Explore Zendesk APIs, test requests, and prototype faster from inside the app.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccess controls\u003c/strong\u003e - Manage who can create, view, and run scripts using roles, groups, and ownership rules.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExecution history\u003c/strong\u003e - Track script runs, outputs, failures, and operational usage over time.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommunity Library\u003c/strong\u003e - Discover, share, and reuse useful workflow scripts.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData Disclosure \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eScriptRunner uses secure backend services operated by Integriq to provide authorization, script storage, execution, billing, usage tracking, and optional AI features.  \u003c/p\u003e\n\n\u003cp\u003eRead more about our privacy policy: \u003ca href=\"https://integriq.co/privacy-policy\"\u003ehttps://integriq.co/privacy-policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eInstall ScriptRunner from the Zendesk Marketplace.\u003c/strong\u003e Search for \u003cem\u003eScriptRunner\u003c/em\u003e and click \u003cstrong\u003eInstall\u003c/strong\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOpen ScriptRunner from the Zendesk navigation bar.\u003c/strong\u003e After installation, the app appears in your Zendesk sidebar or navigation area.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorize Zendesk access.\u003c/strong\u003e An admin should open the app and complete the authorization flow. This securely connects ScriptRunner to your Zendesk account and activates the app installation.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfirm activation.\u003c/strong\u003e In ScriptRunner, open \u003cstrong\u003eSettings \u0026gt; Authorization\u003c/strong\u003e and confirm the app shows as authorized.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate your first script.\u003c/strong\u003e Go to \u003cstrong\u003eAll Scripts\u003c/strong\u003e, click \u003cstrong\u003eNew Script\u003c/strong\u003e, choose the script type and location, then save your script.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure access controls.\u003c/strong\u003e Use \u003cstrong\u003eSettings \u0026gt; Permissions\u003c/strong\u003e to decide who can create, view, and run scripts.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOptional: review billing and usage.\u003c/strong\u003e Open \u003cstrong\u003eSettings \u0026gt; Billing\u003c/strong\u003e to review your current plan, limits, and usage.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYou are ready to automate Zendesk workflows with ScriptRunner.\u003c/p\u003e\n","raw_long_description":"### ScriptRunner  \n\nScriptRunner helps Zendesk teams automate operational workflows, run secure scripts, and build lightweight internal tools directly inside Zendesk.  \n\nUse ScriptRunner to handle repetitive admin tasks, validate ticket data, enrich support workflows, and give agents \u0026 admins purpose-built tools without switching systems or building a separate Zendesk app for every process.  \n\n### What this app does  \n\n* Create Admin, Ticket, User, Background, and Event scripts  \n* Build Sub-apps for custom Zendesk UI workflows  \n* Use AI functions for translation, classification, summarization, sentiment, and reply analysis  \n* Explore and test Zendesk APIs with the built-in API Playground  \n* Trigger scripts from Zendesk events and webhook activity  \n* Organize scripts into folders and reuse patterns from the Community Library  \n* Control script access by role, group, and ownership  \n* Review execution history, outputs, and failures  \n\n### Key features  \n\n* **Context-aware scripts** - Run scripts in the right Zendesk context, including admin, ticket, user, background, and event-driven workflows.  \n* **Sub-apps** - Create focused internal tools for agents, admins, and support operations teams.  \n* **AI functions** - Add AI-assisted actions to scripts for common support workflows such as translation, classification, and reply analysis.  \n* **API Playground** - Explore Zendesk APIs, test requests, and prototype faster from inside the app.  \n* **Access controls** - Manage who can create, view, and run scripts using roles, groups, and ownership rules.  \n* **Execution history** - Track script runs, outputs, failures, and operational usage over time.  \n* **Community Library** - Discover, share, and reuse useful workflow scripts.  \n\n### Data Disclosure \u0026 Privacy  \n\nScriptRunner uses secure backend services operated by Integriq to provide authorization, script storage, execution, billing, usage tracking, and optional AI features.  \n\nRead more about our privacy policy: [https://integriq.co/privacy-policy](https://integriq.co/privacy-policy)","raw_installation_instructions":"### Installation Instructions  \n\n1. **Install ScriptRunner from the Zendesk Marketplace.** Search for *ScriptRunner* and click **Install**.  \n\n2. **Open ScriptRunner from the Zendesk navigation bar.** After installation, the app appears in your Zendesk sidebar or navigation area.  \n\n3. **Authorize Zendesk access.** An admin should open the app and complete the authorization flow. This securely connects ScriptRunner to your Zendesk account and activates the app installation.  \n\n4. **Confirm activation.** In ScriptRunner, open **Settings \u003e Authorization** and confirm the app shows as authorized.  \n\n5. **Create your first script.** Go to **All Scripts**, click **New Script**, choose the script type and location, then save your script.  \n\n6. **Configure access controls.** Use **Settings \u003e Permissions** to decide who can create, view, and run scripts.  \n\n7. **Optional: review billing and usage.** Open **Settings \u003e Billing** to review your current plan, limits, and usage.  \n\nYou are ready to automate Zendesk workflows with ScriptRunner.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1260357.apps.zdusercontent.com/1260357/assets/1782731270-24d19e15d1c9bc3c24fdf8a45bd57452/logo-small.png","large_icon":"https://1260357.apps.zdusercontent.com/1260357/assets/1782731270-24d19e15d1c9bc3c24fdf8a45bd57452/logo.png","screenshots":["https://1260357.apps.zdusercontent.com/1260357/assets/1782731270-24d19e15d1c9bc3c24fdf8a45bd57452/screenshot-0.png","https://1260357.apps.zdusercontent.com/1260357/assets/1782731270-24d19e15d1c9bc3c24fdf8a45bd57452/screenshot-1.png","https://1260357.apps.zdusercontent.com/1260357/assets/1782731270-24d19e15d1c9bc3c24fdf8a45bd57452/screenshot-2.png"],"installation_count":1},{"id":1260706,"name":"EscalationAI","state":"published","version":"1.7.0","framework_version":"2.0","parameters":[{"id":3675752,"app_id":1260706,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-10T17:24:31Z","updated_at":"2026-06-10T17:24:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3675746,"app_id":1260706,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2026-06-10T17:24:30Z","updated_at":"2026-06-23T03:58:12Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3691757,"app_id":1260706,"name":"slack_webhook_link","kind":"text","required":false,"position":2,"created_at":"2026-06-23T03:58:12Z","updated_at":"2026-06-23T03:58:12Z","default_value":null,"secure":true,"scopes":["url"],"options":null},{"id":3675747,"app_id":1260706,"name":"red_threshold","kind":"text","required":false,"position":3,"created_at":"2026-06-10T17:24:31Z","updated_at":"2026-06-10T17:24:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3675748,"app_id":1260706,"name":"orange_threshold","kind":"text","required":false,"position":4,"created_at":"2026-06-10T17:24:31Z","updated_at":"2026-06-10T17:24:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3675749,"app_id":1260706,"name":"yellow_threshold","kind":"text","required":false,"position":5,"created_at":"2026-06-10T17:24:31Z","updated_at":"2026-06-10T17:24:31Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3675751,"app_id":1260706,"name":"auto_tag","kind":"text","required":false,"position":6,"created_at":"2026-06-10T17:24:31Z","updated_at":"2026-06-23T03:58:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5845,"entity_id":1260706,"app_id":1260706,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-10T17:24:33.000Z","updated_at":"2026-06-10T17:24:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-10T17:24:30Z","updated_at":"2026-07-06T16:46:12Z","terms_conditions_url":null,"app_organization":{"id":7753,"name":"Vijit Labs","email":"support@vijit.in","website":"vijitlabs.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-06T16:46:12Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://escalationai.vijit.in/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-06-23T03:58:10Z","owner_id":269519,"author_name":"Vijit Labs","author_email":"support@vijit.in","author_url":"https://vijitlabs.com","short_description":"AI escalation risk scoring for Zendesk tickets. Catch churn before it happens.","long_description":"\u003cp\u003e\u003cstrong\u003eAbout Vijit Labs\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVijit Labs builds AI-powered tools for customer support and sales teams. Our products are designed to reduce manual work, improve response quality, and surface actionable insights directly inside the tools your team already uses. EscalationAI is built and maintained by Vijit Labs, founded by a service delivery professional with 22 years of experience managing enterprise support operations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat EscalationAI Does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEscalationAI analyses every Zendesk ticket in real time using 25+ escalation signals and displays a risk score directly in the ticket sidebar. Agents see the risk score, the specific signals that triggered it, and a recommended action the moment they open a ticket.\u003c/p\u003e\n\n\u003cp\u003eHigh-risk tickets are automatically tagged in Zendesk (escalation-risk-red, escalation-risk-orange) so supervisors can monitor them in a dedicated queue. Optional Slack alerts notify your team instantly when a RED risk ticket is detected.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat EscalationAI Detects\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEscalationAI scores tickets across four severity levels:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCritical signals: Manager or CEO escalation requests, legal language (lawsuit, attorney, contract breach)\u003c/li\u003e\n\u003cli\u003eHigh signals: Competitor mentions, repeated unresolved issues, SLA references\u003c/li\u003e\n\u003cli\u003eMedium signals: Social media threats, paying customer references, sentiment deterioration\u003c/li\u003e\n\u003cli\u003eWatch signals: Unusual response patterns, ALL CAPS subject lines, repeated contact\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eISO/IEC 42001:2023 Aligned\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFull audit trail of every AI decision, retained for 90 days\u003c/li\u003e\n\u003cli\u003eExplainable AI: every score shows exactly which signals triggered it\u003c/li\u003e\n\u003cli\u003eHuman override logging for ISO 42001 compliance\u003c/li\u003e\n\u003cli\u003eBias monitoring built in\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy and Data Handling\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEscalationAI sends only the minimum data required to perform risk scoring: ticket ID, subject, description, priority, tags, status, and comment count. Full ticket text is not stored. Audit records are automatically deleted after 90 days. The Anthropic Claude API used for scoring does not train on your ticket data.\u003c/p\u003e\n\n\u003cp\u003eFor full details, see our privacy policy at https://escalationai.vijit.in/privacy\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePricing\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eActivate your free 7-day trial at escalationai.vijit.in — no credit card required. Monthly ($49/month) and Annual ($390/year) plans available. Pricing details at https://escalationai.vijit.in/pricing\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eStep 1: Get your API key\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVisit https://escalationai.vijit.in and click Start Free 7-Day Trial. Enter your work email address. Your API key will be sent to you immediately — no credit card required.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2: Install EscalationAI from the Zendesk Marketplace\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSearch for EscalationAI in the Zendesk Marketplace and click Install. You will be prompted to enter your settings.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3: Enter your API Key\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePaste the API key you received by email into the API Key field.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4: Configure optional settings\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRED Risk Threshold: Default is 56. Tickets scoring above this are tagged escalation-risk-red.\u003c/p\u003e\n\n\u003cp\u003eORANGE Risk Threshold: Default is 36. Tickets scoring above this are tagged escalation-risk-orange.\u003c/p\u003e\n\n\u003cp\u003eYELLOW Risk Threshold: Default is 16. Tickets scoring above this are flagged for attention.\u003c/p\u003e\n\n\u003cp\u003eSlack Webhook Link: Optional. Enter your Slack incoming webhook URL to receive instant alerts when RED risk tickets are detected.\u003c/p\u003e\n\n\u003cp\u003eAuto-tag Tickets: Default is yes. Set to no to disable automatic Zendesk tagging.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5: Click Install\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOnce all required fields are filled in, click Install. EscalationAI will begin scoring tickets immediately.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 6: Set up your High Risk Queue (recommended)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGo to Views in Zendesk Admin. Create a new View. Set the condition: Tags contains escalation-risk-red OR escalation-risk-orange. Name it EscalationAI High Risk Queue.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNeed help?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEmail support@vijit.in or visit https://escalationai.vijit.in/setup\u003c/p\u003e\n","raw_long_description":"**About Vijit Labs**\n\nVijit Labs builds AI-powered tools for customer support and sales teams. Our products are designed to reduce manual work, improve response quality, and surface actionable insights directly inside the tools your team already uses. EscalationAI is built and maintained by Vijit Labs, founded by a service delivery professional with 22 years of experience managing enterprise support operations.\n\n**What EscalationAI Does**\n\nEscalationAI analyses every Zendesk ticket in real time using 25+ escalation signals and displays a risk score directly in the ticket sidebar. Agents see the risk score, the specific signals that triggered it, and a recommended action the moment they open a ticket.\n\nHigh-risk tickets are automatically tagged in Zendesk (escalation-risk-red, escalation-risk-orange) so supervisors can monitor them in a dedicated queue. Optional Slack alerts notify your team instantly when a RED risk ticket is detected.\n\n**What EscalationAI Detects**\n\nEscalationAI scores tickets across four severity levels:\n\n- Critical signals: Manager or CEO escalation requests, legal language (lawsuit, attorney, contract breach)\n- High signals: Competitor mentions, repeated unresolved issues, SLA references\n- Medium signals: Social media threats, paying customer references, sentiment deterioration\n- Watch signals: Unusual response patterns, ALL CAPS subject lines, repeated contact\n\n**ISO/IEC 42001:2023 Aligned**\n\n- Full audit trail of every AI decision, retained for 90 days\n- Explainable AI: every score shows exactly which signals triggered it\n- Human override logging for ISO 42001 compliance\n- Bias monitoring built in\n\n**Privacy and Data Handling**\n\nEscalationAI sends only the minimum data required to perform risk scoring: ticket ID, subject, description, priority, tags, status, and comment count. Full ticket text is not stored. Audit records are automatically deleted after 90 days. The Anthropic Claude API used for scoring does not train on your ticket data.\n\nFor full details, see our privacy policy at https://escalationai.vijit.in/privacy\n\n**Pricing**\n\nActivate your free 7-day trial at escalationai.vijit.in — no credit card required. Monthly ($49/month) and Annual ($390/year) plans available. Pricing details at https://escalationai.vijit.in/pricing","raw_installation_instructions":"**Step 1: Get your API key**\n\nVisit https://escalationai.vijit.in and click Start Free 7-Day Trial. Enter your work email address. Your API key will be sent to you immediately — no credit card required.\n\n**Step 2: Install EscalationAI from the Zendesk Marketplace**\n\nSearch for EscalationAI in the Zendesk Marketplace and click Install. You will be prompted to enter your settings.\n\n**Step 3: Enter your API Key**\n\nPaste the API key you received by email into the API Key field.\n\n**Step 4: Configure optional settings**\n\nRED Risk Threshold: Default is 56. Tickets scoring above this are tagged escalation-risk-red.\n\nORANGE Risk Threshold: Default is 36. Tickets scoring above this are tagged escalation-risk-orange.\n\nYELLOW Risk Threshold: Default is 16. Tickets scoring above this are flagged for attention.\n\nSlack Webhook Link: Optional. Enter your Slack incoming webhook URL to receive instant alerts when RED risk tickets are detected.\n\nAuto-tag Tickets: Default is yes. Set to no to disable automatic Zendesk tagging.\n\n**Step 5: Click Install**\n\nOnce all required fields are filled in, click Install. EscalationAI will begin scoring tickets immediately.\n\n**Step 6: Set up your High Risk Queue (recommended)**\n\nGo to Views in Zendesk Admin. Create a new View. Set the condition: Tags contains escalation-risk-red OR escalation-risk-orange. Name it EscalationAI High Risk Queue.\n\n**Need help?**\n\nEmail support@vijit.in or visit https://escalationai.vijit.in/setup","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1260706.apps.zdusercontent.com/1260706/assets/1782179195-e6053b2d3602eec6ef01df3d276acd64/logo-small.png","large_icon":"https://1260706.apps.zdusercontent.com/1260706/assets/1782179195-e6053b2d3602eec6ef01df3d276acd64/logo.png","screenshots":["https://1260706.apps.zdusercontent.com/1260706/assets/1782179195-e6053b2d3602eec6ef01df3d276acd64/screenshot-0.png","https://1260706.apps.zdusercontent.com/1260706/assets/1782179195-e6053b2d3602eec6ef01df3d276acd64/screenshot-1.png","https://1260706.apps.zdusercontent.com/1260706/assets/1782179195-e6053b2d3602eec6ef01df3d276acd64/screenshot-2.png"],"installation_count":0},{"id":1261327,"name":"PII Shield","state":"published","version":"1.3.1","framework_version":"2.0","parameters":[{"id":3678095,"app_id":1261327,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-12T02:42:12Z","updated_at":"2026-06-12T02:42:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3678094,"app_id":1261327,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2026-06-12T02:42:12Z","updated_at":"2026-08-14T19:52:07Z","default_value":"{\"detect_ssn\":true,\"detect_credit_card\":true,\"detect_password\":true,\"detect_api_key\":true,\"detect_token\":true,\"detect_driver_license\":true,\"detect_passport\":true,\"detect_bank_account\":true,\"detect_tax_id\":true,\"detect_ssn_last4\":true,\"detect_credit_card_last4\":true,\"detect_phone\":false,\"detect_email\":false,\"detect_dob\":false,\"detect_address\":false,\"detect_ip\":false,\"detect_insurance_id\":false,\"detect_government_id\":false,\"auto_tag\":true,\"add_type_tags\":false,\"solve_blocking\":false,\"solve_block_message\":\"Sensitive data was found on this ticket. Redact it to continue, or select an override reason. All overrides are logged.\",\"show_footer_branding\":false,\"footer_branding_text\":\"PII Shield by Asa Labs\",\"override_reasons\":[\"False positive\",\"Already redacted\",\"Approved retention\",\"Compliance-approved exception\",\"Emergency support exception\",\"Other\"],\"require_override_justification\":false,\"post_override_note\":true,\"detect_mrn\":false,\"detect_npi\":false,\"detect_dea\":false,\"detect_iban\":false,\"detect_swift\":false,\"detect_vin\":false,\"detect_nhs\":false,\"detect_sin\":false,\"detect_ni_number\":false,\"detect_aws_secret\":false,\"persist_overrides\":true}","secure":false,"scopes":null,"options":null}],"plans":[{"id":5848,"entity_id":1261327,"app_id":1261327,"amount":0,"name":"Lite","description":"\u003cp\u003eFinds SSNs, credit cards, passwords, and API keys in your tickets, and lets agents redact them by hand. Free, with no ticket limit. Use it to see what\u0026#39;s actually sitting in your ticket history.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-12T02:42:13.000Z","updated_at":"2026-06-12T02:42:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5849,"entity_id":1261327,"app_id":1261327,"amount":300,"name":"Pro","description":"\u003cp\u003eFor teams who need this enforced, not just visible. Choose exactly what gets redacted, block agents from solving tickets that still contain PII, log every override with a reason, and configure detectors account-wide. Adds auto-tagging so PII tickets show up in your views and triggers.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Th28dJWrL1MxX74M10Tb9lm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TLZJEJWrL1MxX74","cost_id":1697,"cost_type":"CostStripe","active":true,"created_at":"2026-06-12T02:42:14.000Z","updated_at":"2026-06-12T02:42:14.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365},{"id":5850,"entity_id":1261327,"app_id":1261327,"amount":500,"name":"Business","description":"\u003cp\u003eFor regulated teams. Scan and clean up historical tickets in bulk, apply PCI DSS, HIPAA, or Financial Services presets in one click, and add ten more detectors (medical record numbers, NPI, DEA, IBAN, NHS, and others). Includes a HIPAA Safe Harbor coverage map and CSV export for audits.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1ThL03JWrL1MxX74wdmB4noH","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TLZJEJWrL1MxX74","cost_id":1698,"cost_type":"CostStripe","active":true,"created_at":"2026-06-12T02:42:15.000Z","updated_at":"2026-06-12T02:42:15.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-06-12T02:42:11Z","updated_at":"2026-09-14T23:02:59Z","terms_conditions_url":"https://www.asa-labs.com/terms/pii-shield/","app_organization":{"id":7613,"name":"Asa Labs","email":"hello@asa-labs.com","website":"asa-labs.com","country_code":"US","stripe_account_id":"acct_1TLZJEJWrL1MxX74","state":null},"locations":[3,2],"date_published":"2026-06-27T06:40:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-09-14T23:02:54Z","owner_id":269519,"author_name":"Asa Labs","author_email":"hello@asa-labs.com","author_url":"https://www.asa-labs.com","short_description":"Find and redact PII, passwords, and API keys in your Zendesk tickets.","long_description":"\u003ch3\u003eSensitive data ends up in tickets. This gets it out.\u003c/h3\u003e\n\n\u003cp\u003eCustomers paste card numbers into a reply. An engineer drops an API key in an internal note. Six months later it\u0026#39;s still sitting in your ticket history, in your exports, and in whatever AI tool you just connected.\u003c/p\u003e\n\n\u003cp\u003ePII Shield finds that data and lets your agents permanently remove it using Zendesk\u0026#39;s own redaction API.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy-first detection\u003c/h3\u003e\n\n\u003cp\u003eDetection runs in the agent\u0026#39;s browser. Ticket content, customer conversations, and detected sensitive values are not sent to ASA Labs or a third-party AI service for detection. PII Shield sends ASA Labs limited product telemetry to understand adoption and reliability. That telemetry is limited to the app/version, plan, a randomly generated app installation identifier, Zendesk account subdomain, configuration counts or flags, and allowlisted product usage events. It does not include ticket IDs or content, detected values, requester information, agent identities, override reasons, Bulk Review results, or ticket field values.\u003c/p\u003e\n\n\u003ch3\u003eWhat it finds\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFinancial:\u003c/strong\u003e credit cards (Luhn-checked), SSNs, bank accounts, routing numbers, IBANs, SWIFT codes, tax IDs, and last-four references\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCredentials:\u003c/strong\u003e passwords, API keys (OpenAI, Stripe, AWS, GitHub, Google, Twilio, SendGrid, Mailgun), JWTs, Bearer and Slack tokens\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentity:\u003c/strong\u003e driver\u0026#39;s licenses, passports, government IDs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHealthcare and regional (Business):\u003c/strong\u003e medical record numbers, NPI, DEA numbers, NHS numbers, Canadian SIN, UK National Insurance numbers, insurance member IDs\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptional, off by default:\u003c/strong\u003e emails, phone numbers, dates of birth, addresses, IP addresses\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eChecksums (Luhn, ABA, IBAN, and others) are used where they exist, so you get fewer false positives than a plain pattern match.\u003c/p\u003e\n\n\u003ch3\u003eHow redaction works\u003c/h3\u003e\n\n\u003cp\u003ePII Shield calls Zendesk\u0026#39;s native Comment Redaction API. Values are replaced at the storage level with clear labels like \u003ccode\u003e[SSN_REDACTED]\u003c/code\u003e. This is permanent and cannot be undone.\u003c/p\u003e\n\n\u003cp\u003eAfter each redaction, the app posts an internal note recording what was removed, who removed it, and when. That note remains in Zendesk as your audit trail.\u003c/p\u003e\n\n\u003ch3\u003ePlans\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eLite (free).\u003c/strong\u003e Full detection across ticket comments and subjects, plus manual redaction. See what\u0026#39;s in your tickets today, at no cost.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro.\u003c/strong\u003e Selective redaction, auto-tagging for views and triggers, solve blocking with logged agent overrides, account-wide admin settings, and a Ticket PII Report.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBusiness.\u003c/strong\u003e Bulk review of historical tickets, ten additional regulated-industry detectors, a HIPAA Safe Harbor coverage map, compliance trends, and confidence scoring.\u003c/p\u003e\n\n\u003ch3\u003eTry before you change anything\u003c/h3\u003e\n\n\u003cp\u003eThe admin panel includes a test box: paste sample text and see exactly what your current settings would flag, without touching a live ticket.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://asa-labs.com/privacy/\u003c/p\u003e\n\n\u003cp\u003eQuestions: hello@asa-labs.com\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall PII Shield — no configuration required to get started.\u003c/li\u003e\n\u003cli\u003eOpen any support ticket. PII Shield scans immediately and displays findings in the right sidebar.\u003c/li\u003e\n\u003cli\u003eZendesk administrators can configure detectors, tagging, and enforcement settings from the PII Shield icon in the left navigation bar.\u003c/li\u003e\n\u003cli\u003eApply a preset (Standard Support, PCI DSS, HIPAA, or Financial Services) or enable individual detectors manually.\u003c/li\u003e\n\u003cli\u003eClick Save Changes. Settings apply account-wide on the next ticket open.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo backend setup is required. Detection runs in the browser. Limited privacy-minimized product telemetry is described in the ASA Labs Privacy Policy.\u003c/p\u003e\n","raw_long_description":"### Sensitive data ends up in tickets. This gets it out.\n\nCustomers paste card numbers into a reply. An engineer drops an API key in an internal note. Six months later it's still sitting in your ticket history, in your exports, and in whatever AI tool you just connected.\n\nPII Shield finds that data and lets your agents permanently remove it using Zendesk's own redaction API.\n\n### Privacy-first detection\n\nDetection runs in the agent's browser. Ticket content, customer conversations, and detected sensitive values are not sent to ASA Labs or a third-party AI service for detection. PII Shield sends ASA Labs limited product telemetry to understand adoption and reliability. That telemetry is limited to the app/version, plan, a randomly generated app installation identifier, Zendesk account subdomain, configuration counts or flags, and allowlisted product usage events. It does not include ticket IDs or content, detected values, requester information, agent identities, override reasons, Bulk Review results, or ticket field values.\n\n### What it finds\n\n* **Financial:** credit cards (Luhn-checked), SSNs, bank accounts, routing numbers, IBANs, SWIFT codes, tax IDs, and last-four references\n* **Credentials:** passwords, API keys (OpenAI, Stripe, AWS, GitHub, Google, Twilio, SendGrid, Mailgun), JWTs, Bearer and Slack tokens\n* **Identity:** driver's licenses, passports, government IDs\n* **Healthcare and regional (Business):** medical record numbers, NPI, DEA numbers, NHS numbers, Canadian SIN, UK National Insurance numbers, insurance member IDs\n* **Optional, off by default:** emails, phone numbers, dates of birth, addresses, IP addresses\n\nChecksums (Luhn, ABA, IBAN, and others) are used where they exist, so you get fewer false positives than a plain pattern match.\n\n### How redaction works\n\nPII Shield calls Zendesk's native Comment Redaction API. Values are replaced at the storage level with clear labels like `[SSN_REDACTED]`. This is permanent and cannot be undone.\n\nAfter each redaction, the app posts an internal note recording what was removed, who removed it, and when. That note remains in Zendesk as your audit trail.\n\n### Plans\n\n**Lite (free).** Full detection across ticket comments and subjects, plus manual redaction. See what's in your tickets today, at no cost.\n\n**Pro.** Selective redaction, auto-tagging for views and triggers, solve blocking with logged agent overrides, account-wide admin settings, and a Ticket PII Report.\n\n**Business.** Bulk review of historical tickets, ten additional regulated-industry detectors, a HIPAA Safe Harbor coverage map, compliance trends, and confidence scoring.\n\n### Try before you change anything\n\nThe admin panel includes a test box: paste sample text and see exactly what your current settings would flag, without touching a live ticket.\n\nPrivacy policy: https://asa-labs.com/privacy/\n\nQuestions: hello@asa-labs.com","raw_installation_instructions":"1. Install PII Shield — no configuration required to get started.\n2. Open any support ticket. PII Shield scans immediately and displays findings in the right sidebar.\n3. Zendesk administrators can configure detectors, tagging, and enforcement settings from the PII Shield icon in the left navigation bar.\n4. Apply a preset (Standard Support, PCI DSS, HIPAA, or Financial Services) or enable individual detectors manually.\n5. Click Save Changes. Settings apply account-wide on the next ticket open.\n\nNo backend setup is required. Detection runs in the browser. Limited privacy-minimized product telemetry is described in the ASA Labs Privacy Policy.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1261327.apps.zdusercontent.com/1261327/assets/1788569894-01a285261d49bd82cd048d3fa6f888eb/logo-small.png","large_icon":"https://1261327.apps.zdusercontent.com/1261327/assets/1788569894-01a285261d49bd82cd048d3fa6f888eb/logo.png","screenshots":["https://1261327.apps.zdusercontent.com/1261327/assets/1788569894-01a285261d49bd82cd048d3fa6f888eb/screenshot-0.png","https://1261327.apps.zdusercontent.com/1261327/assets/1788569894-01a285261d49bd82cd048d3fa6f888eb/screenshot-1.png","https://1261327.apps.zdusercontent.com/1261327/assets/1788569894-01a285261d49bd82cd048d3fa6f888eb/screenshot-2.png"],"installation_count":2},{"id":1261909,"name":"Guardrails","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3679685,"app_id":1261909,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-14T08:24:42Z","updated_at":"2026-06-14T08:24:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3679682,"app_id":1261909,"name":"guardrails","kind":"hidden","required":false,"position":1,"created_at":"2026-06-14T08:24:42Z","updated_at":"2026-07-24T18:19:58Z","default_value":"[{\"active\":true,\"title\":\"Check all comments against guidlines\",\"description\":\"Blocks any public comment that violate global guidelines\",\"conditions\":{\"all\":[{\"field\":\"ticket.comment.text\",\"operator\":\"present\"},{\"field\":\"ticket.comment.type\",\"operator\":\"is\",\"value\":\"publicReply\"}],\"any\":[]},\"actions\":[{\"field\":\"notify_agent_workspace\",\"value\":\"checkGuidelines\",\"instruction\":\"all_instructions\",\"guideline\":\"all_guidelines\"}],\"updated_at\":\"2026-01-01T00:00:00.000Z\",\"id\":\"sample_guardrail_1\",\"created_at\":\"2026-01-01T00:00:00.000Z\"},{\"active\":false,\"title\":\"Block assignment to offline agents\",\"description\":\"Prevents tickets from being saved if assignee's status is set to Offline\",\"conditions\":{\"all\":[{\"field\":\"ticket.assignee.user.unified_status.id\",\"operator\":\"is\",\"value\":\"2\"}],\"any\":[]},\"actions\":[{\"field\":\"notify_agent_workspace\",\"value\":\"error\",\"message\":\"Assignee is offline. 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Enforce brand standards, workflow rules, and quality expectations inside the Zendesk agent experience before costly support mistakes happen.\u003c/p\u003e\n\n\u003cp\u003eWhether you want to protect your brand voice, prevent incorrect ticket actions, or add AI-powered review to sensitive customer interactions, Guardrails gives your team real-time control without slowing agents down.\u003c/p\u003e\n\n\u003ch2\u003eWhy Guardrails\u003c/h2\u003e\n\n\u003ch3\u003eBuilt for Zendesk admins\u003c/h3\u003e\n\n\u003cp\u003eGuardrails uses an intuitive admin interface that feels familiar from day one. If you have ever created a Zendesk trigger, you already know how to use the app.\u003c/p\u003e\n\n\u003cp\u003eIt is designed to feel native inside modern Zendesk environments and fully supports dark mode for teams that prefer it.\u003c/p\u003e\n\n\u003ch3\u003eUnlimited conditions\u003c/h3\u003e\n\n\u003cp\u003eTailor each guardrail carefully based on ticket attributes and agent changes.\u003c/p\u003e\n\n\u003cp\u003eUse flexible condition logic to define when a guardrail should run, including ticket fields, assignee status, group assignment, custom fields, user role, and more.\u003c/p\u003e\n\n\u003ch3\u003eAI-powered reviews + deterministic rules\u003c/h3\u003e\n\n\u003cp\u003eGuardrails combines the best of both worlds:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI-powered guidelines\u003c/strong\u003e for reviewing agent replies against brand, tone, empathy, and quality standards\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDeterministic rules\u003c/strong\u003e for enforcing precise workflow and ticket-action requirements\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse AI when judgment is needed. Use rule-based guardrails when consistency and operational control matter most.\u003c/p\u003e\n\n\u003ch3\u003eCoach agents in real time\u003c/h3\u003e\n\n\u003cp\u003eWhen a guardrail blocks an action, agents receive a clear explanation of what went wrong and how to fix it. This turns QA into proactive guidance instead of delayed feedback after the customer interaction is already completed.\u003c/p\u003e\n\n\u003ch3\u003eNo more hiding options\u003c/h3\u003e\n\n\u003cp\u003eHave you ever hidden a drop-down option, only for agents to report that “the Zendesk form is broken”?\u003c/p\u003e\n\n\u003cp\u003eWith Guardrails, agents can maintain visibility, but invalid actions are blocked with clear guidance. Even if agents miss the memo, they receive relevant feedback instead of being surprised by sudden configuration changes.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003eThe app runs locally in your Zendesk instance and the agent\u0026#39;s browser, and no user data is stored externally. Ticket data is only sent to your configured LLM provider when you enable AI-powered guidelines, so deterministic guardrails keep your team in control of when AI is used.\u003c/p\u003e\n\n\u003cp\u003eIf an admin opts in, they can authorize \u003cem\u003eGuardrails by Aidvisor\u003c/em\u003e to read from their Zendesk instance only to retrieve Agent unified status when a guardrail relies on it. It is relayed as-is and never stored or logged.\u003c/p\u003e\n\n\u003ch2\u003eExtending Guardrails\u003c/h2\u003e\n\n\u003cp\u003eCan’t find your desired condition or action? We’d love to hear from you. Get in touch using the in-app support form or email us at \u003ca href=\"mailto:support@aidvisor.eu\"\u003esupport@aidvisor.eu\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eAbout us\u003c/h2\u003e\n\n\u003cp\u003eAidvisor is a 3x certified Zendesk expert with a decade of CX experience developing Zendesk apps, themes, AI agents, and full-stack solutions.\u003c/p\u003e\n\n\u003cp\u003eDeveloped by passionate humans • Made in EU\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e. Then open \u003cstrong\u003eGuardrails\u003c/strong\u003e from the main Zendesk navbar and update the app settings to enable optional features such as Agent status checks and real-time AI-powered QA checks. Once configured, start creating guidelines and guardrails to control ticket-save behavior.\u003c/p\u003e\n","raw_long_description":"# Guardrails — Proactive QA for Zendesk\n\nMove from reactive to proactive QA with Guardrails. Enforce brand standards, workflow rules, and quality expectations inside the Zendesk agent experience before costly support mistakes happen.\n\nWhether you want to protect your brand voice, prevent incorrect ticket actions, or add AI-powered review to sensitive customer interactions, Guardrails gives your team real-time control without slowing agents down.\n\n## Why Guardrails\n\n### Built for Zendesk admins\n\nGuardrails uses an intuitive admin interface that feels familiar from day one. If you have ever created a Zendesk trigger, you already know how to use the app.\n\nIt is designed to feel native inside modern Zendesk environments and fully supports dark mode for teams that prefer it.\n\n### Unlimited conditions\n\nTailor each guardrail carefully based on ticket attributes and agent changes.\n\nUse flexible condition logic to define when a guardrail should run, including ticket fields, assignee status, group assignment, custom fields, user role, and more.\n\n### AI-powered reviews + deterministic rules\n\nGuardrails combines the best of both worlds:\n\n- **AI-powered guidelines** for reviewing agent replies against brand, tone, empathy, and quality standards\n- **Deterministic rules** for enforcing precise workflow and ticket-action requirements\n\nUse AI when judgment is needed. Use rule-based guardrails when consistency and operational control matter most.\n\n### Coach agents in real time\n\nWhen a guardrail blocks an action, agents receive a clear explanation of what went wrong and how to fix it. This turns QA into proactive guidance instead of delayed feedback after the customer interaction is already completed.\n\n### No more hiding options\n\nHave you ever hidden a drop-down option, only for agents to report that “the Zendesk form is broken”?\n\nWith Guardrails, agents can maintain visibility, but invalid actions are blocked with clear guidance. Even if agents miss the memo, they receive relevant feedback instead of being surprised by sudden configuration changes.\n\n## Data disclosure\n\nThe app runs locally in your Zendesk instance and the agent's browser, and no user data is stored externally. Ticket data is only sent to your configured LLM provider when you enable AI-powered guidelines, so deterministic guardrails keep your team in control of when AI is used.\n\nIf an admin opts in, they can authorize _Guardrails by Aidvisor_ to read from their Zendesk instance only to retrieve Agent unified status when a guardrail relies on it. It is relayed as-is and never stored or logged.\n\n## Extending Guardrails\n\nCan’t find your desired condition or action? We’d love to hear from you. Get in touch using the in-app support form or email us at [support@aidvisor.eu](mailto:support@aidvisor.eu).\n\n## About us\n\nAidvisor is a 3x certified Zendesk expert with a decade of CX experience developing Zendesk apps, themes, AI agents, and full-stack solutions.\n\nDeveloped by passionate humans • Made in EU","raw_installation_instructions":"Click **Install**. Then open **Guardrails** from the main Zendesk navbar and update the app settings to enable optional features such as Agent status checks and real-time AI-powered QA checks. Once configured, start creating guidelines and guardrails to control ticket-save behavior.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1261909.apps.zdusercontent.com/1261909/assets/1784451705-5a9165a53c896ec509fe19c3b9004803/logo-small.png","large_icon":"https://1261909.apps.zdusercontent.com/1261909/assets/1784451705-5a9165a53c896ec509fe19c3b9004803/logo.png","screenshots":["https://1261909.apps.zdusercontent.com/1261909/assets/1784451705-5a9165a53c896ec509fe19c3b9004803/screenshot-0.png","https://1261909.apps.zdusercontent.com/1261909/assets/1784451705-5a9165a53c896ec509fe19c3b9004803/screenshot-1.png","https://1261909.apps.zdusercontent.com/1261909/assets/1784451705-5a9165a53c896ec509fe19c3b9004803/screenshot-2.png"],"installation_count":0},{"id":1262673,"name":"VendorApp Admin","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3681526,"app_id":1262673,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-16T04:51:18Z","updated_at":"2026-06-16T04:51:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5852,"entity_id":1262673,"app_id":1262673,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-16T04:51:21.000Z","updated_at":"2026-06-16T04:51:21.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-16T04:51:18Z","updated_at":"2026-09-14T18:28:55Z","terms_conditions_url":null,"app_organization":{"id":1938,"name":"Envoy","email":"laura.ragsdale@gmail.com","website":"https://goenvoy.co/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-14T18:28:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://app.envoyengage.com/apps/vendor/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-09-14T18:28:11Z","owner_id":269519,"author_name":"Envoy","author_email":"jakub@goenvoy.co","author_url":"https://goenvoy.co","short_description":"Administer VendorApp from inside Zendesk.","long_description":"\u003cp\u003eEnvoy is a customer experience company. We design, build, and run support operations on Zendesk for businesses whose support does not stop at their direct customer. EnvoyEngage is the platform we build on, and VendorApp is the first app on it.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat VendorApp does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn a B2B2B or B2B2C business, the people who need support are not only your customers. They are your customers\u0026#39; vendors, partners, and the customers those partners serve. VendorApp gives each of those parties an isolated, branded support portal that runs on the Zendesk you already operate, so tickets, organizations, and users stay in Zendesk and there is no second system of record.\u003c/p\u003e\n\n\u003cp\u003eThis app puts the VendorApp admin console inside Zendesk Support. Open it from the nav bar, sign in with your Zendesk account, and run the whole thing without leaving the agent interface.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat it does well\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThe full admin, inside Zendesk.\u003c/strong\u003e A full-page nav bar app that loads the entire VendorApp admin in Support: portals, organizations, users, branding, and the Zendesk connection in one place.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSign in with Zendesk.\u003c/strong\u003e No second login to manage. Each agent is verified against Zendesk over OAuth, and only agents who are active admins of the matching VendorApp workspace can open the app. Everyone else sees a no-access message.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBranded portals for every party.\u003c/strong\u003e Per-portal name, color, and logo, plus custom domains such as support.theirvendor.com with automatic SSL.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTwo-sided by design.\u003c/strong\u003e Each organization is classified as a buyer-side or supplier-side party, and every ticket is shared by exactly the two organizations on it. No third party ever sees it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIsolation enforced in the database.\u003c/strong\u003e Row-level security scopes every query to the right workspace and organization, not just the interface.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNative to your Zendesk.\u003c/strong\u003e Tickets, organizations, and users are synced from the Zendesk account you already run, so your agents keep working where they already work.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData handling and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhat this app reads.\u003c/strong\u003e When an agent signs in, the app uses Zendesk OAuth with read-only scope to read that agent\u0026#39;s own user record (GET /api/v2/users/me.json): id, name, email, role, and active status. It is used for one purpose, to confirm the agent is an active admin of the connected VendorApp workspace, and for nothing else.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhat the platform processes.\u003c/strong\u003e To run the branded portals, EnvoyEngage syncs organizations, end users, and tickets from the connected Zendesk account, and stores workspace configuration, portal branding, and user records. We process this data solely to provide the service, as a processor on the customer\u0026#39;s behalf under our Data Processing Agreement.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHow it is protected.\u003c/strong\u003e Traffic is served over HTTPS/TLS. The per-tenant Zendesk sign-in details and OAuth grants we hold are stored in an encrypted vault and are never exposed to the browser. Every workspace\u0026#39;s data is isolated by database row-level security, and access to the embedded admin is limited to verified, active workspace admins.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWhat we do not do.\u003c/strong\u003e We do not sell personal data, and we do not use customer data for advertising or profiling.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRead the detail.\u003c/strong\u003e Privacy Policy: https://app.envoyengage.com/legal/privacy — Security and Trust: https://app.envoyengage.com/legal/security — Sub-processors: https://app.envoyengage.com/legal/subprocessors — Data Processing Agreement: https://app.envoyengage.com/legal/dpa — Questions: jakub@goenvoy.co\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you install\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVendorApp is a paid EnvoyEngage product, and this app is the admin console for an existing VendorApp workspace. If you do not have a workspace yet, install the app anyway and follow step 5, or email jakub@goenvoy.co and we will set one up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. Install the app.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn Zendesk Support, go to Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps, find VendorApp Admin in the Marketplace, and click Install. There are no app settings to fill in, so nothing has to be configured on the installation screen. The app installs once per account and adds an icon to the left nav bar in Support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. Connect your Zendesk to your VendorApp workspace (workspace owner, one time).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSign in to EnvoyEngage at https://app.envoyengage.com, open \u003cstrong\u003eConnections\u003c/strong\u003e in the left sidebar, and add a Zendesk connection for your subdomain. Authorize the OAuth request when your Zendesk asks. This is what tells VendorApp which Zendesk account the workspace belongs to; at sign-in the app matches the agent\u0026#39;s Zendesk subdomain against it, so the app cannot open until this is done.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. Add each agent who should administer VendorApp (workspace owner, one time).\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn EnvoyEngage, open \u003cstrong\u003eMembers\u003c/strong\u003e in the left sidebar, and add the agent using the same email address they sign in to Zendesk with. Give them the \u003cstrong\u003eAdmin\u003c/strong\u003e role and make sure their status is \u003cstrong\u003eActive\u003c/strong\u003e. Only active workspace admins can open the app, and the match is made on email address, so it has to be identical to their Zendesk agent email. (This is the workspace Members list, not the Users page inside VendorApp, which holds portal end users.)\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. Open the app.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIn Zendesk Support, click the VendorApp icon in the left nav bar. The app fills the page and shows a sign-in card.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. Sign in with Zendesk.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eClick \u003cstrong\u003eSign in with Zendesk\u003c/strong\u003e. A popup opens on your own Zendesk subdomain and asks you to authorize read-only access; approve it. The popup closes and the VendorApp admin loads in place, where you can manage portals, organizations, users, branding, and the Zendesk connection. If your Zendesk is not connected to a VendorApp workspace yet, you will instead see a \u003cstrong\u003eRequest access\u003c/strong\u003e card; click it and we will get in touch to set one up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTroubleshooting\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNothing happens when you click Sign in with Zendesk.\u003c/strong\u003e The sign-in runs in a popup, so allow popups for your Zendesk domain and try again.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003e\u0026quot;Your email isn\u0026#39;t a VendorApp admin in this workspace.\u0026quot;\u003c/strong\u003e The signed-in agent is not an active admin member of the workspace. Repeat step 3 using the exact email address on their Zendesk profile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eYou are asked to sign in again in Safari or Firefox.\u003c/strong\u003e The embedded admin runs in an iframe and needs storage access, so accept the browser\u0026#39;s storage access prompt when it appears.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eStill stuck.\u003c/strong\u003e Email jakub@goenvoy.co with your Zendesk subdomain and the message you see, and we will take a look.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Envoy is a customer experience company. We design, build, and run support operations on Zendesk for businesses whose support does not stop at their direct customer. EnvoyEngage is the platform we build on, and VendorApp is the first app on it.\n\n**What VendorApp does**\n\nIn a B2B2B or B2B2C business, the people who need support are not only your customers. They are your customers' vendors, partners, and the customers those partners serve. VendorApp gives each of those parties an isolated, branded support portal that runs on the Zendesk you already operate, so tickets, organizations, and users stay in Zendesk and there is no second system of record.\n\nThis app puts the VendorApp admin console inside Zendesk Support. Open it from the nav bar, sign in with your Zendesk account, and run the whole thing without leaving the agent interface.\n\n**What it does well**\n\n- **The full admin, inside Zendesk.** A full-page nav bar app that loads the entire VendorApp admin in Support: portals, organizations, users, branding, and the Zendesk connection in one place.\n\n- **Sign in with Zendesk.** No second login to manage. Each agent is verified against Zendesk over OAuth, and only agents who are active admins of the matching VendorApp workspace can open the app. Everyone else sees a no-access message.\n\n- **Branded portals for every party.** Per-portal name, color, and logo, plus custom domains such as support.theirvendor.com with automatic SSL.\n\n- **Two-sided by design.** Each organization is classified as a buyer-side or supplier-side party, and every ticket is shared by exactly the two organizations on it. No third party ever sees it.\n\n- **Isolation enforced in the database.** Row-level security scopes every query to the right workspace and organization, not just the interface.\n\n- **Native to your Zendesk.** Tickets, organizations, and users are synced from the Zendesk account you already run, so your agents keep working where they already work.\n\n**Data handling and privacy**\n\n- **What this app reads.** When an agent signs in, the app uses Zendesk OAuth with read-only scope to read that agent's own user record (GET /api/v2/users/me.json): id, name, email, role, and active status. It is used for one purpose, to confirm the agent is an active admin of the connected VendorApp workspace, and for nothing else.\n\n- **What the platform processes.** To run the branded portals, EnvoyEngage syncs organizations, end users, and tickets from the connected Zendesk account, and stores workspace configuration, portal branding, and user records. We process this data solely to provide the service, as a processor on the customer's behalf under our Data Processing Agreement.\n\n- **How it is protected.** Traffic is served over HTTPS/TLS. The per-tenant Zendesk sign-in details and OAuth grants we hold are stored in an encrypted vault and are never exposed to the browser. Every workspace's data is isolated by database row-level security, and access to the embedded admin is limited to verified, active workspace admins.\n\n- **What we do not do.** We do not sell personal data, and we do not use customer data for advertising or profiling.\n\n- **Read the detail.** Privacy Policy: https://app.envoyengage.com/legal/privacy — Security and Trust: https://app.envoyengage.com/legal/security — Sub-processors: https://app.envoyengage.com/legal/subprocessors — Data Processing Agreement: https://app.envoyengage.com/legal/dpa — Questions: jakub@goenvoy.co","raw_installation_instructions":"**Before you install**\n\nVendorApp is a paid EnvoyEngage product, and this app is the admin console for an existing VendorApp workspace. If you do not have a workspace yet, install the app anyway and follow step 5, or email jakub@goenvoy.co and we will set one up.\n\n**1. Install the app.**\n\nIn Zendesk Support, go to Admin Center \u003e Apps and integrations \u003e Zendesk Support apps, find VendorApp Admin in the Marketplace, and click Install. There are no app settings to fill in, so nothing has to be configured on the installation screen. The app installs once per account and adds an icon to the left nav bar in Support.\n\n**2. Connect your Zendesk to your VendorApp workspace (workspace owner, one time).**\n\nSign in to EnvoyEngage at https://app.envoyengage.com, open **Connections** in the left sidebar, and add a Zendesk connection for your subdomain. Authorize the OAuth request when your Zendesk asks. This is what tells VendorApp which Zendesk account the workspace belongs to; at sign-in the app matches the agent's Zendesk subdomain against it, so the app cannot open until this is done.\n\n**3. Add each agent who should administer VendorApp (workspace owner, one time).**\n\nIn EnvoyEngage, open **Members** in the left sidebar, and add the agent using the same email address they sign in to Zendesk with. Give them the **Admin** role and make sure their status is **Active**. Only active workspace admins can open the app, and the match is made on email address, so it has to be identical to their Zendesk agent email. (This is the workspace Members list, not the Users page inside VendorApp, which holds portal end users.)\n\n**4. Open the app.**\n\nIn Zendesk Support, click the VendorApp icon in the left nav bar. The app fills the page and shows a sign-in card.\n\n**5. Sign in with Zendesk.**\n\nClick **Sign in with Zendesk**. A popup opens on your own Zendesk subdomain and asks you to authorize read-only access; approve it. The popup closes and the VendorApp admin loads in place, where you can manage portals, organizations, users, branding, and the Zendesk connection. If your Zendesk is not connected to a VendorApp workspace yet, you will instead see a **Request access** card; click it and we will get in touch to set one up.\n\n**Troubleshooting**\n\n- **Nothing happens when you click Sign in with Zendesk.** The sign-in runs in a popup, so allow popups for your Zendesk domain and try again.\n\n- **\"Your email isn't a VendorApp admin in this workspace.\"** The signed-in agent is not an active admin member of the workspace. Repeat step 3 using the exact email address on their Zendesk profile.\n\n- **You are asked to sign in again in Safari or Firefox.** The embedded admin runs in an iframe and needs storage access, so accept the browser's storage access prompt when it appears.\n\n- **Still stuck.** Email jakub@goenvoy.co with your Zendesk subdomain and the message you see, and we will take a look.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1262673.apps.zdusercontent.com/1262673/assets/1788655517-87ef5bc4a6830dc9d6aa79a57052f90e/logo-small.png","large_icon":"https://1262673.apps.zdusercontent.com/1262673/assets/1788655517-87ef5bc4a6830dc9d6aa79a57052f90e/logo.png","screenshots":["https://1262673.apps.zdusercontent.com/1262673/assets/1788655517-87ef5bc4a6830dc9d6aa79a57052f90e/screenshot-0.png","https://1262673.apps.zdusercontent.com/1262673/assets/1788655517-87ef5bc4a6830dc9d6aa79a57052f90e/screenshot-1.png","https://1262673.apps.zdusercontent.com/1262673/assets/1788655517-87ef5bc4a6830dc9d6aa79a57052f90e/screenshot-2.png"],"installation_count":1},{"id":1263353,"name":"Enreach Omnichannel","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3682470,"app_id":1263353,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-16T12:45:13Z","updated_at":"2026-06-16T12:45:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3682469,"app_id":1263353,"name":"zd_id","kind":"text","required":false,"position":1,"created_at":"2026-06-16T12:45:12Z","updated_at":"2026-07-23T04:19:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5853,"entity_id":1263353,"app_id":1263353,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-16T12:45:14.000Z","updated_at":"2026-06-16T12:45:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"es","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-16T12:45:10Z","updated_at":"2026-07-23T04:21:28Z","terms_conditions_url":null,"app_organization":{"id":2413,"name":"Enreach","email":"atencion.cliente@enreach.com","website":"https://enreach.es","country_code":"ES","stripe_account_id":null,"state":null},"locations":[1,3,5,6,10,4,9],"date_published":"2026-07-23T04:21:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["top_bar","ticket_sidebar","user_sidebar","organization_sidebar","ticket_editor","new_ticket_sidebar","modal"],"last_update_time":"2026-07-23T04:19:43Z","owner_id":269519,"author_name":"Enreach","author_email":"crm@enreach.com","author_url":"https://www.enreach.es","short_description":"Make and receive calls from Zendesk and centralize all the information","long_description":"\u003cp\u003e\u003cstrong\u003eAvailable only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing)\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eEnreach Omnichannel integrated with Zendesk\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003e\u003cstrong\u003eEverything you need, in one place\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEasily integrate your phone system from the Zendesk control panel.\u003c/li\u003e\n\u003cli\u003eMake and receive calls from Zendesk, automate ticket creation, and record call information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk ID\u003c/strong\u003e (optional): enter your custom instance identifier during install if your environment uses non-standard behavior.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://occ-integrations.enreach.es/agent-widget/adapter/zendesk/v1/assets/enreach-captura.png\" alt=\"Enreach Zendesk screenshot\"\u003e\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eYour customer information always at hand\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSave time, boost productivity, and reduce errors by automating processes.\u003c/li\u003e\n\u003cli\u003eAccess call details (agent, phone, date/time, recording, custom labels) and create reports in Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eEstablish logics and workflows\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCustomize call flow in your Enreach agent module: routing, voice recognition, selection menu, etc.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWe are leaders in converged contact solutions\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnreach leads IP telephony and UCaaS in Europe (annual Frost Radar report).\u003c/li\u003e\n\u003cli\u003eFull portfolio of collaborative technologies and convergent telecom services for business systems of all sizes.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWhy Enreach?\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMarket leader for IP telephony and UCaaS in Europe\u003c/li\u003e\n\u003cli\u003eMore than 2.3 million users\u003c/li\u003e\n\u003cli\u003eMore than 500,000 managed conversations per day\u003c/li\u003e\n\u003cli\u003ePresence in more than 25 countries\u003c/li\u003e\n\u003cli\u003eMore than 1,200 professionals\u003c/li\u003e\n\u003cli\u003eMore than 20 years of experience\u003c/li\u003e\n\u003cli\u003e24/7 service\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow is this app different from Omnichannel Contact Center?\u003c/h2\u003e\n\n\u003cp\u003eThis is a \u003cstrong\u003eseparate product\u003c/strong\u003e, not an in-place update of the legacy app. Key \u003cstrong\u003efunctional differences\u003c/strong\u003e:\u003c/p\u003e\n\n\u003cp\u003e| Topic | \u003cstrong\u003eEnreach Omnichannel\u003c/strong\u003e (this app) | \u003cstrong\u003eOmnichannel Contact Center\u003c/strong\u003e (legacy) |\u003cbr\u003e\n| --- | --- | --- |\u003cbr\u003e\n| User interface | Redesigned UI; same voice features, \u003cstrong\u003econfigurable\u003c/strong\u003e | Legacy fixed UI |\u003cbr\u003e\n| SSO (Enreach) | \u003cstrong\u003eSupported\u003c/strong\u003e — organization SSO | \u003cstrong\u003eNot supported\u003c/strong\u003e |\u003cbr\u003e\n| Chat | \u003cstrong\u003eSupported\u003c/strong\u003e (with voice) | \u003cstrong\u003eNot available\u003c/strong\u003e |\u003cbr\u003e\n| Call history | \u003cstrong\u003eCall list\u003c/strong\u003e in agent panel | \u003cstrong\u003eNot available\u003c/strong\u003e |\u003cbr\u003e\n| Zendesk auth | \u003cstrong\u003eOAuth only\u003c/strong\u003e (recommended) | OAuth or API token |\u003cbr\u003e\n| Best for | New deployments and migrations | Customers still on legacy |\u003c/p\u003e\n\n\u003cp\u003eThis listing is the \u003cstrong\u003enew\u003c/strong\u003e Enreach Omnichannel app. It does not replace an existing install automatically: plan migration with Enreach if you use Omnichannel Contact Center.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003ca href=\"https://enreach.es/en/contacto/\"\u003e\u003cstrong\u003eGET A DEMO\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure / Privacy Notice\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis Enreach app accesses and processes user and customer data only as needed for its Zendesk functionality (user IDs, tickets, contacts). Data is used solely to sync and display communication between Enreach and Zendesk, and is not shared with third parties except as required to provide the service.\u003c/p\u003e\n\n\u003cp\u003eSee our \u003ca href=\"https://www.enreach.com/en/security-privacy/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003ePlease note that a valid Enreach subscription is required to use the service.\u003c/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eShould you have any queries, please contact: crm@enreach.com or call +34931228285\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch2\u003eZendesk authentication (OAuth only)\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThis app uses \u003cstrong\u003eOAuth only\u003c/strong\u003e. API token authentication is not supported.\u003c/p\u003e\n\n\u003cp\u003eWhen an agent opens the app, Zendesk OAuth runs automatically (consent popup if needed). Agents must have a Zendesk role with these permissions:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRead and write users\u003c/li\u003e\n\u003cli\u003eSearch users by phone\u003c/li\u003e\n\u003cli\u003eRead organization\u003c/li\u003e\n\u003cli\u003eRead and write tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cem\u003e(System roles such as Light Agent may not be able to create users.)\u003c/em\u003e\u003c/p\u003e\n\n\u003ch3\u003eOptional setting\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eZendesk ID\u003c/strong\u003e — use only if Enreach provided a custom flow identifier for your organization.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBasic instructions\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the app from the Zendesk top bar.\u003c/li\u003e\n\u003cli\u003eComplete Zendesk OAuth if prompted.\u003c/li\u003e\n\u003cli\u003eSign in with your Enreach agent credentials when the agent panel loads.\u003c/li\u003e\n\u003cli\u003eAllow microphone access if your browser requests it.\u003c/li\u003e\n\u003cli\u003eMake and receive calls from Enreach Omnichannel.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eTicket management\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eEach call made or received automatically creates a Zendesk ticket. When the call ends, the ticket is updated with duration and recording when available.\u003c/p\u003e\n\n\u003ch2\u003eSide panel\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eThe side panel lists phone numbers related to the open ticket or contact. Click \u003cstrong\u003eCall\u003c/strong\u003e to place an outbound call.\u003c/p\u003e\n\n\u003ch2\u003eFeatures\u003c/h2\u003e\n\n\u003chr\u003e\n\n\u003cul\u003e\n\u003cli\u003eActive call display with contact and duration\u003c/li\u003e\n\u003cli\u003eAutomatic answer\u003c/li\u003e\n\u003cli\u003eContact search and click-to-dial\u003c/li\u003e\n\u003cli\u003eOn-screen keypad\u003c/li\u003e\n\u003cli\u003eCall recording\u003c/li\u003e\n\u003cli\u003eBlind and assisted transfer\u003c/li\u003e\n\u003cli\u003eCall hold\u003c/li\u003e\n\u003cli\u003eMicrophone and speaker controls\u003c/li\u003e\n\u003cli\u003eCLI selector\u003c/li\u003e\n\u003cli\u003eAgent state and extension selection\u003c/li\u003e\n\u003cli\u003eEnreach session login/logout\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing)**\n\n## Enreach Omnichannel integrated with Zendesk\n***\n### **Everything you need, in one place**\n\n- Easily integrate your phone system from the Zendesk control panel.\n- Make and receive calls from Zendesk, automate ticket creation, and record call information.\n- **Zendesk ID** (optional): enter your custom instance identifier during install if your environment uses non-standard behavior.\n\n![Enreach Zendesk screenshot](https://occ-integrations.enreach.es/agent-widget/adapter/zendesk/v1/assets/enreach-captura.png)\n\n### **Your customer information always at hand**\n\n- Save time, boost productivity, and reduce errors by automating processes.\n- Access call details (agent, phone, date/time, recording, custom labels) and create reports in Zendesk.\n\n### **Establish logics and workflows**\n- Customize call flow in your Enreach agent module: routing, voice recognition, selection menu, etc.\n\n### **We are leaders in converged contact solutions**\n- Enreach leads IP telephony and UCaaS in Europe (annual Frost Radar report).\n- Full portfolio of collaborative technologies and convergent telecom services for business systems of all sizes.\n\n### **Why Enreach?**\n- Market leader for IP telephony and UCaaS in Europe\n- More than 2.3 million users\n- More than 500,000 managed conversations per day\n- Presence in more than 25 countries\n- More than 1,200 professionals\n- More than 20 years of experience\n- 24/7 service\n\n## How is this app different from Omnichannel Contact Center?\n\nThis is a **separate product**, not an in-place update of the legacy app. Key **functional differences**:\n\n| Topic | **Enreach Omnichannel** (this app) | **Omnichannel Contact Center** (legacy) |\n| --- | --- | --- |\n| User interface | Redesigned UI; same voice features, **configurable** | Legacy fixed UI |\n| SSO (Enreach) | **Supported** — organization SSO | **Not supported** |\n| Chat | **Supported** (with voice) | **Not available** |\n| Call history | **Call list** in agent panel | **Not available** |\n| Zendesk auth | **OAuth only** (recommended) | OAuth or API token |\n| Best for | New deployments and migrations | Customers still on legacy |\n\nThis listing is the **new** Enreach Omnichannel app. It does not replace an existing install automatically: plan migration with Enreach if you use Omnichannel Contact Center.\n\n***\n[**GET A DEMO**](https://enreach.es/en/contacto/)\n***\n\n**Data Disclosure / Privacy Notice**\n\nThis Enreach app accesses and processes user and customer data only as needed for its Zendesk functionality (user IDs, tickets, contacts). Data is used solely to sync and display communication between Enreach and Zendesk, and is not shared with third parties except as required to provide the service.\n\nSee our [Privacy Policy](https://www.enreach.com/en/security-privacy/privacy).","raw_installation_instructions":"**Please note that a valid Enreach subscription is required to use the service.**\n**Should you have any queries, please contact: crm@enreach.com or call +34931228285**\n\n## Zendesk authentication (OAuth only)\n***\n\nThis app uses **OAuth only**. API token authentication is not supported.\n\nWhen an agent opens the app, Zendesk OAuth runs automatically (consent popup if needed). Agents must have a Zendesk role with these permissions:\n\n* Read and write users\n* Search users by phone\n* Read organization\n* Read and write tickets\n\n_(System roles such as Light Agent may not be able to create users.)_\n\n### Optional setting\n\n* **Zendesk ID** — use only if Enreach provided a custom flow identifier for your organization.\n\n## Basic instructions\n***\n1. Open the app from the Zendesk top bar.\n2. Complete Zendesk OAuth if prompted.\n3. Sign in with your Enreach agent credentials when the agent panel loads.\n4. Allow microphone access if your browser requests it.\n5. Make and receive calls from Enreach Omnichannel.\n\n## Ticket management\n***\nEach call made or received automatically creates a Zendesk ticket. When the call ends, the ticket is updated with duration and recording when available.\n\n## Side panel\n***\nThe side panel lists phone numbers related to the open ticket or contact. Click **Call** to place an outbound call.\n\n## Features\n***\n* Active call display with contact and duration\n* Automatic answer\n* Contact search and click-to-dial\n* On-screen keypad\n* Call recording\n* Blind and assisted transfer\n* Call hold\n* Microphone and speaker controls\n* CLI selector\n* Agent state and extension selection\n* Enreach session login/logout","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1263353.apps.zdusercontent.com/1263353/assets/1784199724-dc369fb28f457c749b066030546f222b/logo-small.png","large_icon":"https://1263353.apps.zdusercontent.com/1263353/assets/1784199724-dc369fb28f457c749b066030546f222b/logo.png","screenshots":["https://1263353.apps.zdusercontent.com/1263353/assets/1784199724-dc369fb28f457c749b066030546f222b/screenshot-0.png","https://1263353.apps.zdusercontent.com/1263353/assets/1784199724-dc369fb28f457c749b066030546f222b/screenshot-1.png","https://1263353.apps.zdusercontent.com/1263353/assets/1784199724-dc369fb28f457c749b066030546f222b/screenshot-2.png"],"installation_count":0},{"id":1263389,"name":"Weekly","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":3682559,"app_id":1263389,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-16T13:55:35Z","updated_at":"2026-06-16T13:55:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3682558,"app_id":1263389,"name":"weeklySubdomain","kind":"text","required":true,"position":1,"created_at":"2026-06-16T13:55:35Z","updated_at":"2026-06-16T13:55:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5854,"entity_id":1263389,"app_id":1263389,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-16T13:55:36.000Z","updated_at":"2026-06-16T13:55:36.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-16T13:55:34Z","updated_at":"2026-08-26T04:36:36Z","terms_conditions_url":null,"app_organization":{"id":7747,"name":"Weekly","email":"support@weekapp.net","website":"https://weekapp.net/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-08T20:10:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://weekapp.net/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-26T04:36:24Z","owner_id":269519,"author_name":"Weekly","author_email":"info@weekapp.net","author_url":"https://weekapp.net","short_description":"Customer intelligence for your support tickets","long_description":"\u003cp\u003eWeekly brings your full ecommerce operation into the Zendesk ticket sidebar — so support agents never need to leave a ticket to understand a customer.\u003c/p\u003e\n\n\u003cp\u003eFor every ticket, Weekly automatically matches the requester to a customer profile and surfaces: order history with live AfterShip tracking, return and refund status, product inventory levels, payment requests (PayPal), and customer notes — all in one glanceable sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features:\u003c/strong\u003e\u003cbr\u003e\n- Auto-matches tickets to customers by email, order ID, or name\u003cbr\u003e\n- Full order cards with shipping, tracking, payment status, and line items\u003cbr\u003e\n- Customer returns summary with RMA tracking and resolution status\u003cbr\u003e\n- Live inventory levels with incoming stock and restock urgency\u003cbr\u003e\n- Composite (kit) products: see what a bundle is built from, how many can be built, and which component is holding it back\u003cbr\u003e\n- Denial of Receipt: issue a signed declaration when a courier marks a parcel delivered but the customer never received it, and share the link straight from the ticket\u003cbr\u003e\n- PayPal payment request creation, tracking, and cancellation without leaving Zendesk\u003cbr\u003e\n- Customer notes with in-sidebar editing\u003cbr\u003e\n- Merge suggestion handling for duplicate customer records\u003cbr\u003e\n- Role-based access: pricing and financial data gated per agent role\u003c/p\u003e\n\n\u003cp\u003eWeekly is a B2B ecommerce management platform for sellers on Shopify, Amazon, TikTok Shop, WooCommerce, and eBay.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure \u0026amp; privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app connects your Zendesk account to your own Weekly account. To match a ticket to a customer and display their order context, the app reads ticket data from Zendesk (requester name and email, ticket ID, subject, and tags) and sends it to Weekly\u0026#39;s backend over an encrypted (HTTPS/TLS) connection.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAuthentication uses Zendesk\u0026#39;s global OAuth client with the refresh-token grant; access tokens are encrypted at rest and never exposed to the browser or any third party.\u003c/li\u003e\n\u003cli\u003eCustomer, order, returns, inventory, and payment data shown in the sidebar comes from your own Weekly account; no Zendesk customer data is sold, shared with third parties, or used for advertising or model training.\u003c/li\u003e\n\u003cli\u003eAll application infrastructure and data processing are located in the EU (application and database in Germany; object storage and backups in a Cloudflare EU region).\u003c/li\u003e\n\u003cli\u003eAccess to sensitive fields (pricing and financials) is gated per agent role.\u003c/li\u003e\n\u003cli\u003eYou can disconnect Zendesk at any time from Weekly\u0026#39;s settings, which deletes the stored OAuth credentials.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFull details on what we collect, how it is used, how it is protected from unauthorized access, and your rights are in our Privacy Policy: https://weekapp.net/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDuring installation, enter your Weekly tenant name — this is the part of your Weekly address before .weekapp.net (e.g. if your Weekly URL is acme.weekapp.net, enter \u0026#39;acme\u0026#39;). Agents then sign in with their existing Weekly credentials directly from the sidebar.\u003c/p\u003e\n","raw_long_description":"Weekly brings your full ecommerce operation into the Zendesk ticket sidebar — so support agents never need to leave a ticket to understand a customer.\n\nFor every ticket, Weekly automatically matches the requester to a customer profile and surfaces: order history with live AfterShip tracking, return and refund status, product inventory levels, payment requests (PayPal), and customer notes — all in one glanceable sidebar.\n\n**Key features:**\n- Auto-matches tickets to customers by email, order ID, or name\n- Full order cards with shipping, tracking, payment status, and line items\n- Customer returns summary with RMA tracking and resolution status\n- Live inventory levels with incoming stock and restock urgency\n- Composite (kit) products: see what a bundle is built from, how many can be built, and which component is holding it back\n- Denial of Receipt: issue a signed declaration when a courier marks a parcel delivered but the customer never received it, and share the link straight from the ticket\n- PayPal payment request creation, tracking, and cancellation without leaving Zendesk\n- Customer notes with in-sidebar editing\n- Merge suggestion handling for duplicate customer records\n- Role-based access: pricing and financial data gated per agent role\n\nWeekly is a B2B ecommerce management platform for sellers on Shopify, Amazon, TikTok Shop, WooCommerce, and eBay.\n\n**Data disclosure \u0026 privacy**\n\nThis app connects your Zendesk account to your own Weekly account. To match a ticket to a customer and display their order context, the app reads ticket data from Zendesk (requester name and email, ticket ID, subject, and tags) and sends it to Weekly's backend over an encrypted (HTTPS/TLS) connection.\n\n- Authentication uses Zendesk's global OAuth client with the refresh-token grant; access tokens are encrypted at rest and never exposed to the browser or any third party.\n- Customer, order, returns, inventory, and payment data shown in the sidebar comes from your own Weekly account; no Zendesk customer data is sold, shared with third parties, or used for advertising or model training.\n- All application infrastructure and data processing are located in the EU (application and database in Germany; object storage and backups in a Cloudflare EU region).\n- Access to sensitive fields (pricing and financials) is gated per agent role.\n- You can disconnect Zendesk at any time from Weekly's settings, which deletes the stored OAuth credentials.\n\nFull details on what we collect, how it is used, how it is protected from unauthorized access, and your rights are in our Privacy Policy: https://weekapp.net/privacy","raw_installation_instructions":"During installation, enter your Weekly tenant name — this is the part of your Weekly address before .weekapp.net (e.g. if your Weekly URL is acme.weekapp.net, enter 'acme'). Agents then sign in with their existing Weekly credentials directly from the sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1263389.apps.zdusercontent.com/1263389/assets/1787575128-082eeecd4258b7cdfcbf4d3e8612f870/logo-small.png","large_icon":"https://1263389.apps.zdusercontent.com/1263389/assets/1787575128-082eeecd4258b7cdfcbf4d3e8612f870/logo.png","screenshots":["https://1263389.apps.zdusercontent.com/1263389/assets/1787575128-082eeecd4258b7cdfcbf4d3e8612f870/screenshot-0.png","https://1263389.apps.zdusercontent.com/1263389/assets/1787575128-082eeecd4258b7cdfcbf4d3e8612f870/screenshot-1.png","https://1263389.apps.zdusercontent.com/1263389/assets/1787575128-082eeecd4258b7cdfcbf4d3e8612f870/screenshot-2.png"],"installation_count":1},{"id":1263504,"name":"RAUM AI Assistant","state":"published","version":"4.6.7","framework_version":"2.0","parameters":[{"id":3682954,"app_id":1263504,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-16T17:31:01Z","updated_at":"2026-06-16T17:31:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3682952,"app_id":1263504,"name":"raum_api_token","kind":"text","required":true,"position":1,"created_at":"2026-06-16T17:31:01Z","updated_at":"2026-06-16T17:31:01Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3682953,"app_id":1263504,"name":"organization_id","kind":"text","required":true,"position":2,"created_at":"2026-06-16T17:31:01Z","updated_at":"2026-06-16T17:31:01Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5855,"entity_id":1263504,"app_id":1263504,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-16T17:31:02.000Z","updated_at":"2026-06-16T17:31:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-16T17:31:00Z","updated_at":"2026-08-31T21:42:03Z","terms_conditions_url":"https://raum.am/terms","app_organization":{"id":7762,"name":"RAUM","email":"hello@raum.am","website":"raum.am","country_code":"AM","stripe_account_id":null,"state":null},"locations":[10,3],"date_published":"2026-08-05T17:02:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://raum.am/pricing"},"location_names":["ticket_editor","ticket_sidebar"],"last_update_time":"2026-08-31T21:41:59Z","owner_id":269519,"author_name":"RAUM AI","author_email":"hello@raum.am","author_url":"https://raum.am","short_description":"AI replies, rewrite, and translate in-editor — bring your own AI key.","long_description":"\u003cp\u003eRAUM AI Assistant brings AI writing tools to the ticket editor so agents can respond faster and more consistently. Generate drafts from ticket context, rewrite replies in one click, and translate into 20+ languages without leaving the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIn the ticket editor\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGenerate writes a contextual first draft from the ticket subject, description, and conversation, grounded in your team\u0026#39;s procedures and brand voice. Rewrite refines an existing reply — adjust tone, tighten wording, and fix grammar in one click with undo support. Translate converts a reply into any of 20+ languages while keeping the original text. The Action button runs custom instructions, such as summarizing the conversation or drafting a follow-up. The ticket sidebar shows live Ticket Insights — sentiment, category, confidence, and a short summary.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePowered by the RAUM AI backend\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app is the in-Zendesk surface for the RAUM AI platform. Behind each reply, a multi-agent pipeline researches the ticket before writing: it understands the request, plans an approach, runs connected tools and knowledge sources, then drafts a grounded answer. It reads your procedures, brand-voice guidelines, and Help Center content so replies stay accurate and on-brand, and it can enrich tickets with the sentiment, category, and summary fields you configure.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBring your own AI key (BYOK)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eConnect your own OpenAI, Anthropic (Claude), or Google Gemini account in RAUM AI Admin. You choose the model, you pay your provider directly at cost with no markup from us, and your ticket content is processed under your own AI account — full cost control and data sovereignty by design.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate your RAUM AI organization and connect your AI key at https://raum.am/onboarding, then install this app with the API key and Organization ID it gives you.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo generate a response, the app sends the ticket subject, description, conversation comments, and your typed instruction over an encrypted (TLS) connection to the RAUM AI backend at app.raum.am. Requests are authenticated with your organization API key. Using the Zendesk credentials you connect in RAUM AI Admin, the backend may also read ticket and Help Center content for context and, if you enable enrichment, write sentiment, category, and summary values to the ticket fields you configure. Personally identifiable information is masked before processing, and the app does not store ticket content. Ticket data is processed only by the AI provider you connect with your own key, and is not shared with any other third party. For full details see our Privacy Policy at https://raum.am/privacy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign up at https://raum.am/onboarding and connect your own OpenAI, Anthropic, or Google Gemini API key.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn RAUM AI Admin, create or select an organization and copy the Organization ID.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGenerate a RAUM AI API key for that organization.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall the app in Zendesk Admin Center and provide:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAPI Key\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOrganization ID\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003col\u003e\n\u003cli\u003eEnable the app for the agent roles that should use it.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"RAUM AI Assistant brings AI writing tools to the ticket editor so agents can respond faster and more consistently. Generate drafts from ticket context, rewrite replies in one click, and translate into 20+ languages without leaving the ticket.\n\n**In the ticket editor**\n\nGenerate writes a contextual first draft from the ticket subject, description, and conversation, grounded in your team's procedures and brand voice. Rewrite refines an existing reply — adjust tone, tighten wording, and fix grammar in one click with undo support. Translate converts a reply into any of 20+ languages while keeping the original text. The Action button runs custom instructions, such as summarizing the conversation or drafting a follow-up. The ticket sidebar shows live Ticket Insights — sentiment, category, confidence, and a short summary.\n\n**Powered by the RAUM AI backend**\n\nThe app is the in-Zendesk surface for the RAUM AI platform. Behind each reply, a multi-agent pipeline researches the ticket before writing: it understands the request, plans an approach, runs connected tools and knowledge sources, then drafts a grounded answer. It reads your procedures, brand-voice guidelines, and Help Center content so replies stay accurate and on-brand, and it can enrich tickets with the sentiment, category, and summary fields you configure.\n\n**Bring your own AI key (BYOK)**\n\nConnect your own OpenAI, Anthropic (Claude), or Google Gemini account in RAUM AI Admin. You choose the model, you pay your provider directly at cost with no markup from us, and your ticket content is processed under your own AI account — full cost control and data sovereignty by design.\n\n**Get started**\n\nCreate your RAUM AI organization and connect your AI key at https://raum.am/onboarding, then install this app with the API key and Organization ID it gives you.\n\n**Data \u0026 privacy**\n\nTo generate a response, the app sends the ticket subject, description, conversation comments, and your typed instruction over an encrypted (TLS) connection to the RAUM AI backend at app.raum.am. Requests are authenticated with your organization API key. Using the Zendesk credentials you connect in RAUM AI Admin, the backend may also read ticket and Help Center content for context and, if you enable enrichment, write sentiment, category, and summary values to the ticket fields you configure. Personally identifiable information is masked before processing, and the app does not store ticket content. Ticket data is processed only by the AI provider you connect with your own key, and is not shared with any other third party. For full details see our Privacy Policy at https://raum.am/privacy.","raw_installation_instructions":"1. Sign up at https://raum.am/onboarding and connect your own OpenAI, Anthropic, or Google Gemini API key.\n\n2. In RAUM AI Admin, create or select an organization and copy the Organization ID.\n\n3. Generate a RAUM AI API key for that organization.\n\n4. Install the app in Zendesk Admin Center and provide:\n\n- API Key\n\n- Organization ID\n\n5. Enable the app for the agent roles that should use it.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1263504.apps.zdusercontent.com/1263504/assets/1786813916-d289fd546a82ec6e9dfccc66849a1a17/logo-small.png","large_icon":"https://1263504.apps.zdusercontent.com/1263504/assets/1786813916-d289fd546a82ec6e9dfccc66849a1a17/logo.png","screenshots":["https://1263504.apps.zdusercontent.com/1263504/assets/1786813916-d289fd546a82ec6e9dfccc66849a1a17/screenshot-0.png","https://1263504.apps.zdusercontent.com/1263504/assets/1786813916-d289fd546a82ec6e9dfccc66849a1a17/screenshot-1.png","https://1263504.apps.zdusercontent.com/1263504/assets/1786813916-d289fd546a82ec6e9dfccc66849a1a17/screenshot-2.png"],"installation_count":0},{"id":1263540,"name":"Chatislav","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3683213,"app_id":1263540,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-16T19:16:37Z","updated_at":"2026-06-16T19:16:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3683212,"app_id":1263540,"name":"chatislav_signing_secret","kind":"hidden","required":false,"position":1,"created_at":"2026-06-16T19:16:37Z","updated_at":"2026-06-16T19:16:37Z","default_value":null,"secure":true,"scopes":["jwt_secret_key"],"options":null}],"plans":[{"id":5856,"entity_id":1263540,"app_id":1263540,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-16T19:16:38.000Z","updated_at":"2026-06-16T19:16:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-16T19:16:37Z","updated_at":"2026-08-11T16:15:11Z","terms_conditions_url":null,"app_organization":{"id":7722,"name":"Meraxes Solutions \u0026 Services","email":"support@chatislav.ai","website":"https://chatislav.ai","country_code":"RS","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2026-08-11T16:15:11Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_editor"],"last_update_time":"2026-08-10T22:19:55Z","owner_id":269519,"author_name":"Chatislav","author_email":"support@chatislav.ai","author_url":"https://chatislav.ai","short_description":"AI Agent \u0026 Copilot for Zendesk","long_description":"\u003ch2\u003eAbout this App\u003c/h2\u003e\n\n\u003cp\u003eChatislav is an AI agent and chatbot platform that lets businesses create customized conversational AI agents for text, email, voice, and visual support, trained on their own data. The platform functions as a customer support agent, e-commerce assistant, and personal assistant, automating inquiries and routine conversations to improve efficiency and save businesses time and money.\u003c/p\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003ch3\u003eOmnichannel and one-click integrations\u003c/h3\u003e\n\n\u003cp\u003eDeploy your agents across various channels, including:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWeb chat widget\u003c/li\u003e\n\u003cli\u003eVoice AI agents for phone-based support\u003c/li\u003e\n\u003cli\u003eEmail AI agent with assisted human-in-the-loop drafting and responses, or automatic replies\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOne-click integrations let you connect the agent with tools like Calendly, WhatsApp, Instagram, Facebook Messenger, Viber, Telegram, Zendesk, Zendesk Sunshine, Zapier, and more.\u003c/p\u003e\n\n\u003ch3\u003eAI agent capabilities\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMultilingual support across 50+ languages, with automatic language detection\u003c/li\u003e\n\u003cli\u003eStatic and dynamic knowledge bases, with the agent trainable on diverse sources including PDF, Word, Excel, CSV, FAQs, URLs, YouTube videos, audio files, and more\u003c/li\u003e\n\u003cli\u003eWorkflows and AI agent actions to digitize and automate both simple and complex processes\u003c/li\u003e\n\u003cli\u003eAdditional automation capabilities for support, sales, and internal workflows\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData handling, security, and compliance\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eGDPR compliant and ISO 27001 certified, adhering to the international standard for information security management\u003c/li\u003e\n\u003cli\u003eSecure data transmission, with all data protected in transit\u003c/li\u003e\n\u003cli\u003eFull control over the knowledge base and stored data, with conversation history that can be searched, exported, and managed by the client\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003ch2\u003eInstallation instructions\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eIf you do not already have a Chatislav account, sign up at https://chatislav.ai.\u003c/li\u003e\n\u003cli\u003eSign in to Chatislav and create or open the AI agent you want to use with Zendesk.\u003c/li\u003e\n\u003cli\u003eIn the agent workspace, go to \u003cstrong\u003eIntegrations\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eZendesk\u003c/strong\u003e integration, enter your Zendesk subdomain, and authorize the connection.\u003c/li\u003e\n\u003cli\u003eAfter Zendesk is connected, open the Zendesk integration \u003cstrong\u003eManage\u003c/strong\u003e screen in Chatislav.\u003c/li\u003e\n\u003cli\u003eInstall the Zendesk Draft Response App if it is not already installed.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk agent that Chatislav should use for automatic replies when tickets are assigned. You can optionally enable auto-assign so Chatislav can respond to new tickets automatically.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAfter setup, open a Zendesk Support ticket, click the Chatislav icon in the ticket reply editor, and choose \u003cstrong\u003eGenerate draft response\u003c/strong\u003e. Chatislav will create an AI-generated reply draft based on the ticket conversation and your agent knowledge base.\u003c/p\u003e\n","raw_long_description":"## About this App\n\nChatislav is an AI agent and chatbot platform that lets businesses create customized conversational AI agents for text, email, voice, and visual support, trained on their own data. The platform functions as a customer support agent, e-commerce assistant, and personal assistant, automating inquiries and routine conversations to improve efficiency and save businesses time and money.\n\n## Key features\n\n### Omnichannel and one-click integrations\n\nDeploy your agents across various channels, including:\n\n- Web chat widget\n- Voice AI agents for phone-based support\n- Email AI agent with assisted human-in-the-loop drafting and responses, or automatic replies\n\nOne-click integrations let you connect the agent with tools like Calendly, WhatsApp, Instagram, Facebook Messenger, Viber, Telegram, Zendesk, Zendesk Sunshine, Zapier, and more.\n\n### AI agent capabilities\n\n- Multilingual support across 50+ languages, with automatic language detection\n- Static and dynamic knowledge bases, with the agent trainable on diverse sources including PDF, Word, Excel, CSV, FAQs, URLs, YouTube videos, audio files, and more\n- Workflows and AI agent actions to digitize and automate both simple and complex processes\n- Additional automation capabilities for support, sales, and internal workflows\n\n### Data handling, security, and compliance\n\n- GDPR compliant and ISO 27001 certified, adhering to the international standard for information security management\n- Secure data transmission, with all data protected in transit\n- Full control over the knowledge base and stored data, with conversation history that can be searched, exported, and managed by the client","raw_installation_instructions":"## Installation instructions\n\n1. If you do not already have a Chatislav account, sign up at https://chatislav.ai.\n2. Sign in to Chatislav and create or open the AI agent you want to use with Zendesk.\n3. In the agent workspace, go to **Integrations**.\n4. Open the **Zendesk** integration, enter your Zendesk subdomain, and authorize the connection.\n5. After Zendesk is connected, open the Zendesk integration **Manage** screen in Chatislav.\n6. Install the Zendesk Draft Response App if it is not already installed.\n7. Select the Zendesk agent that Chatislav should use for automatic replies when tickets are assigned. You can optionally enable auto-assign so Chatislav can respond to new tickets automatically.\n\nAfter setup, open a Zendesk Support ticket, click the Chatislav icon in the ticket reply editor, and choose **Generate draft response**. Chatislav will create an AI-generated reply draft based on the ticket conversation and your agent knowledge base.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1263540.apps.zdusercontent.com/1263540/assets/1784904343-d3987c4c98012bf6dc3171c5736021dc/logo-small.png","large_icon":"https://1263540.apps.zdusercontent.com/1263540/assets/1784904343-d3987c4c98012bf6dc3171c5736021dc/logo.png","screenshots":["https://1263540.apps.zdusercontent.com/1263540/assets/1784904343-d3987c4c98012bf6dc3171c5736021dc/screenshot-0.png","https://1263540.apps.zdusercontent.com/1263540/assets/1784904343-d3987c4c98012bf6dc3171c5736021dc/screenshot-1.png","https://1263540.apps.zdusercontent.com/1263540/assets/1784904343-d3987c4c98012bf6dc3171c5736021dc/screenshot-2.png"],"installation_count":1},{"id":1264488,"name":"Access Monitor","state":"published","version":"1.2.0","framework_version":"2.0","parameters":[{"id":3687210,"app_id":1264488,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-18T16:58:37Z","updated_at":"2026-06-18T16:58:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3687209,"app_id":1264488,"name":"settings_json","kind":"hidden","required":false,"position":1,"created_at":"2026-06-18T16:58:37Z","updated_at":"2026-06-18T16:58:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5860,"entity_id":1264488,"app_id":1264488,"amount":0,"name":"Lite","description":"\u003cp\u003eMonitor sensitive tickets with a simple default rule. Lite logs views on tickets tagged access\u003cem\u003emonitor\u003c/em\u003esensitive and writes a short private internal note when a matching view is detected.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-18T16:58:38.000Z","updated_at":"2026-06-18T16:58:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5861,"entity_id":1264488,"app_id":1264488,"amount":200,"name":"Pro","description":"\u003cp\u003eAdvanced rules and View Log history.\u003cbr\u003e\n* Adds multiple rules, \u003cbr\u003e\n* role-based monitoring, \u003cbr\u003e\n* non-assignee views, \u003cbr\u003e\n* tags, \u003cbr\u003e\n* duplicate suppression, \u003cbr\u003e\n* import/export, and the \u003cbr\u003e\n* Access Monitor: View Log ticket field.\u003c/p\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Tjif9JWrL1MxX74u5Y9Z4zY","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TLZJEJWrL1MxX74","cost_id":1700,"cost_type":"CostStripe","active":true,"created_at":"2026-06-18T16:58:39.000Z","updated_at":"2026-06-18T16:58:39.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-06-18T16:58:36Z","updated_at":"2026-09-14T23:02:40Z","terms_conditions_url":"https://www.asa-labs.com/terms/access-monitor/","app_organization":{"id":7613,"name":"Asa Labs","email":"hello@asa-labs.com","website":"asa-labs.com","country_code":"US","stripe_account_id":"acct_1TLZJEJWrL1MxX74","state":null},"locations":[3,2],"date_published":"2026-07-17T19:00:38Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-09-14T23:02:35Z","owner_id":269519,"author_name":"ASA Labs LLC","author_email":"hello@asa-labs.com","author_url":"https://asa-labs.com","short_description":"See who opens sensitive Zendesk tickets, and log it automatically.","long_description":"\u003cp\u003eAccess Monitor gives Zendesk admins visibility when sensitive tickets are opened outside their normal ownership or workflow.\u003c/p\u003e\n\n\u003cp\u003eFor VIP accounts, billing disputes, escalations, compliance holds, or trust and safety cases, the risk often isn\u0026#39;t data leaving Zendesk; it\u0026#39;s the wrong person looking at the right ticket.\u003c/p\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cp\u003eSet rules on ticket tags, agent roles, or non-assignee views. When a rule matches, Access Monitor can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd a short private internal note to the ticket\u003c/li\u003e\n\u003cli\u003eApply a Zendesk tag\u003c/li\u003e\n\u003cli\u003eLog the view, viewer, and timestamp in a dedicated Access Monitor: View Log ticket field (Pro)\u003c/li\u003e\n\u003cli\u003eAdd specified agents as ticket followers so they\u0026#39;re notified (Pro)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eDuplicate suppression keeps repeat views in a short window from spamming ticket history.\u003c/p\u003e\n\n\u003ch3\u003eLite vs. Pro\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLite\u003c/strong\u003e — one active rule, ticket conditions, private note on match, one optional logging tag, and duplicate suppression.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePro\u003c/strong\u003e — unlimited active rules, role and non-assignee monitoring, viewer conditions (specific agents, groups, emails, domains), View Log history, custom note templates, alert followers, and import/export.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData we access, use, and store\u003c/h3\u003e\n\n\u003cp\u003eTicket and customer data stays inside your Zendesk instance and your browser and is never sent to an external server. Separately, we collect small amounts of privacy-minimized product telemetry — see below.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket data\u003c/strong\u003e — ID, tags, assignee, group, brand, organization, form, priority, and the Access Monitor View Log field when needed, used to evaluate rules and write the configured log.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgent data\u003c/strong\u003e — name, email, ID, role, and group membership of the agent viewing the ticket, used to log the view and evaluate rules.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAccount settings\u003c/strong\u003e — your time zone, used to timestamp log entries.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket fields\u003c/strong\u003e — field metadata may be read to locate the View Log field when Zendesk does not provide its requirement ID directly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAlert emails (Pro)\u003c/strong\u003e — if configured, we look up the Zendesk user ID for each email and add them as a ticket follower when a rule fires.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRule configuration is stored via Zendesk\u0026#39;s app installation settings, with a browser-local cache as a fallback.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy-minimized product telemetry\u003c/h3\u003e\n\n\u003cp\u003eAccess Monitor sends ASA Labs limited product events when its admin or ticket-sidebar surfaces load, configuration is saved, or a matching view is logged or suppressed. Events are limited to a randomly generated Access Monitor installation identifier, app version, plan (Lite/Pro), Zendesk account subdomain, and, for admin configuration events, aggregate rule counts. Telemetry never includes ticket IDs or content, customer data, agent names, emails or IDs, rule names or conditions, or other free-form values. It is used only to understand product usage and reliability.\u003c/p\u003e\n\n\u003cp\u003eFull privacy policy: https://asa-labs.com/privacy/access-monitor/\u003c/p\u003e\n\n\u003cp\u003eBuilt for lightweight visibility, not a complete access log or replacement for Zendesk\u0026#39;s native audit tools.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall Access Monitor from the Zendesk Marketplace, then open the Access Monitor app in Zendesk.\u003c/p\u003e\n\n\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen Access Monitor from the Zendesk nav bar.\u003c/li\u003e\n\u003cli\u003eReview the default monitoring rule.\u003c/li\u003e\n\u003cli\u003eAdd the access\u003cem\u003emonitor\u003c/em\u003esensitive tag to tickets you want to monitor.\u003c/li\u003e\n\u003cli\u003eSave your settings.\u003c/li\u003e\n\u003cli\u003eOpen a tagged test ticket to confirm a view is logged.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eLite\u003c/h3\u003e\n\n\u003cp\u003eAccess Monitor Lite includes one active monitoring rule, a private internal note on match, one optional logging tag, and duplicate suppression.\u003c/p\u003e\n\n\u003ch3\u003ePro\u003c/h3\u003e\n\n\u003cp\u003eAccess Monitor Pro adds unlimited active rules, role and non-assignee monitoring, viewer conditions, custom note templates, alert followers, import/export, and the Access Monitor: View Log ticket field.\u003c/p\u003e\n\n\u003ch3\u003eRecommended setup\u003c/h3\u003e\n\n\u003cp\u003eStart with the default sensitive-ticket rule before enabling broader monitoring. Keep the Access Monitor: View Log ticket field off agent-facing ticket forms unless agents should see the view log.\u003c/p\u003e\n\n\u003cp\u003eAccess Monitor logs matching ticket views when the Zendesk ticket sidebar app loads and a configured rule matches. It is not a complete record of all Zendesk access and is not a replacement for Zendesk native access logs or advanced security features.\u003c/p\u003e\n","raw_long_description":"Access Monitor gives Zendesk admins visibility when sensitive tickets are opened outside their normal ownership or workflow.\n\nFor VIP accounts, billing disputes, escalations, compliance holds, or trust and safety cases, the risk often isn't data leaving Zendesk; it's the wrong person looking at the right ticket.\n\n### What it does\n\nSet rules on ticket tags, agent roles, or non-assignee views. When a rule matches, Access Monitor can:\n\n- Add a short private internal note to the ticket\n- Apply a Zendesk tag\n- Log the view, viewer, and timestamp in a dedicated Access Monitor: View Log ticket field (Pro)\n- Add specified agents as ticket followers so they're notified (Pro)\n\nDuplicate suppression keeps repeat views in a short window from spamming ticket history.\n\n### Lite vs. Pro\n\n- **Lite** — one active rule, ticket conditions, private note on match, one optional logging tag, and duplicate suppression.\n- **Pro** — unlimited active rules, role and non-assignee monitoring, viewer conditions (specific agents, groups, emails, domains), View Log history, custom note templates, alert followers, and import/export.\n\n### Data we access, use, and store\n\nTicket and customer data stays inside your Zendesk instance and your browser and is never sent to an external server. Separately, we collect small amounts of privacy-minimized product telemetry — see below.\n\n- **Ticket data** — ID, tags, assignee, group, brand, organization, form, priority, and the Access Monitor View Log field when needed, used to evaluate rules and write the configured log.\n- **Agent data** — name, email, ID, role, and group membership of the agent viewing the ticket, used to log the view and evaluate rules.\n- **Account settings** — your time zone, used to timestamp log entries.\n- **Ticket fields** — field metadata may be read to locate the View Log field when Zendesk does not provide its requirement ID directly.\n- **Alert emails (Pro)** — if configured, we look up the Zendesk user ID for each email and add them as a ticket follower when a rule fires.\n\nRule configuration is stored via Zendesk's app installation settings, with a browser-local cache as a fallback.\n\n### Privacy-minimized product telemetry\n\nAccess Monitor sends ASA Labs limited product events when its admin or ticket-sidebar surfaces load, configuration is saved, or a matching view is logged or suppressed. Events are limited to a randomly generated Access Monitor installation identifier, app version, plan (Lite/Pro), Zendesk account subdomain, and, for admin configuration events, aggregate rule counts. Telemetry never includes ticket IDs or content, customer data, agent names, emails or IDs, rule names or conditions, or other free-form values. It is used only to understand product usage and reliability.\n\nFull privacy policy: https://asa-labs.com/privacy/access-monitor/\n\nBuilt for lightweight visibility, not a complete access log or replacement for Zendesk's native audit tools.","raw_installation_instructions":"Install Access Monitor from the Zendesk Marketplace, then open the Access Monitor app in Zendesk.\n\n### Getting started\n\n1. Open Access Monitor from the Zendesk nav bar.\n2. Review the default monitoring rule.\n3. Add the access_monitor_sensitive tag to tickets you want to monitor.\n4. Save your settings.\n5. Open a tagged test ticket to confirm a view is logged.\n\n### Lite\n\nAccess Monitor Lite includes one active monitoring rule, a private internal note on match, one optional logging tag, and duplicate suppression.\n\n### Pro\n\nAccess Monitor Pro adds unlimited active rules, role and non-assignee monitoring, viewer conditions, custom note templates, alert followers, import/export, and the Access Monitor: View Log ticket field.\n\n### Recommended setup\n\nStart with the default sensitive-ticket rule before enabling broader monitoring. Keep the Access Monitor: View Log ticket field off agent-facing ticket forms unless agents should see the view log.\n\nAccess Monitor logs matching ticket views when the Zendesk ticket sidebar app loads and a configured rule matches. It is not a complete record of all Zendesk access and is not a replacement for Zendesk native access logs or advanced security features.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1264488.apps.zdusercontent.com/1264488/assets/1788582618-3eaa71065f783783f0467410cba91555/logo-small.png","large_icon":"https://1264488.apps.zdusercontent.com/1264488/assets/1788582618-3eaa71065f783783f0467410cba91555/logo.png","screenshots":["https://1264488.apps.zdusercontent.com/1264488/assets/1788582618-3eaa71065f783783f0467410cba91555/screenshot-0.png","https://1264488.apps.zdusercontent.com/1264488/assets/1788582618-3eaa71065f783783f0467410cba91555/screenshot-1.png","https://1264488.apps.zdusercontent.com/1264488/assets/1788582618-3eaa71065f783783f0467410cba91555/screenshot-2.png"],"installation_count":0},{"id":1265125,"name":"Escalation Guard","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3689725,"app_id":1265125,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-21T04:19:50Z","updated_at":"2026-06-21T04:19:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3689724,"app_id":1265125,"name":"templates_json","kind":"hidden","required":false,"position":1,"created_at":"2026-06-21T04:19:50Z","updated_at":"2026-06-21T04:19:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3749968,"app_id":1265125,"name":"telemetry_installation_id","kind":"hidden","required":false,"position":2,"created_at":"2026-08-14T20:04:16Z","updated_at":"2026-08-14T20:04:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5867,"entity_id":1265125,"app_id":1265125,"amount":0,"name":"Lite","description":"\u003cp\u003eStandardize one common escalation path with required fields, one routing tag, and a clean internal note. 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Agents choose an escalation type, complete the required context, and submit a formatted internal note. Routing tags make it easier for admins to route work with Zendesk triggers, views, and automations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat agents can do\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eChoose the right escalation type\u003c/li\u003e\n\u003cli\u003eComplete required context before submitting\u003c/li\u003e\n\u003cli\u003eSubmit a consistent, readable internal note\u003c/li\u003e\n\u003cli\u003eApply routing tags automatically\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat admins can configure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEscalation templates and their order\u003c/li\u003e\n\u003cli\u003eRequired and optional fields\u003c/li\u003e\n\u003cli\u003eText, long text, dropdown, number, and checkbox fields\u003c/li\u003e\n\u003cli\u003eRouting tags\u003c/li\u003e\n\u003cli\u003eOptional Zendesk ticket field mapping (Pro)\u003c/li\u003e\n\u003cli\u003eTemplate import and export (Pro)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eStarter templates cover manager escalations, billing or refund exceptions, product issues, account access or security reviews, customer complaints, and executive escalations. Admins can customize them to match their team\u0026#39;s process.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLite plan\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e1 active escalation flow\u003c/li\u003e\n\u003cli\u003eUp to 5 fields\u003c/li\u003e\n\u003cli\u003e1 routing tag\u003c/li\u003e\n\u003cli\u003eRequired field validation\u003c/li\u003e\n\u003cli\u003eFormatted internal note generation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro plan\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnlimited escalation templates and fields\u003c/li\u003e\n\u003cli\u003eMultiple routing tags\u003c/li\u003e\n\u003cli\u003eCustom template configuration\u003c/li\u003e\n\u003cli\u003eOptional Zendesk ticket field mapping\u003c/li\u003e\n\u003cli\u003eTemplate import and export\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData \u0026amp; privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEscalation Guard runs inside Zendesk. It accesses the current ticket ID to update the correct ticket, reads escalation templates stored in the app\u0026#39;s Zendesk settings, and uses the escalation details entered by the agent to create the internal note. It writes the completed internal note and routing tags back to the ticket and, for Pro when configured, writes mapped custom field values. This Zendesk data is used only to perform the requested escalation workflow and is not stored by ASA Labs.\u003c/p\u003e\n\n\u003cp\u003eEscalation Guard sends limited product telemetry to ASA Labs using a random app-specific installation identifier, app version, plan, and aggregate configuration counts. ASA Labs does not collect Zendesk subdomains, ticket IDs or content, customer or requester data, agent identity, template or field content, routing-tag values, mapped-field IDs or values, or internal note text through telemetry.\u003c/p\u003e\n\n\u003cp\u003eFull privacy policy: https://asa-labs.com/privacy/escalation-guard/\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall Escalation Guard from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOnce installed, click the Escalation Guard icon in the Zendesk left nav to open the Template Builder.\u003c/li\u003e\n\u003cli\u003eChoose a starter template or create a custom one.\u003c/li\u003e\n\u003cli\u003eConfigure required fields and routing tags.\u003c/li\u003e\n\u003cli\u003eClick Save template. Agents will see Escalation Guard on all tickets immediately.\u003c/li\u003e\n\u003cli\u003eOptional: build Zendesk triggers on escalation\u003cem\u003eguard\u003c/em\u003e tags to route tickets to the right group automatically.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Escalation Guard helps support teams submit cleaner, more complete escalations from the Zendesk ticket sidebar. Agents choose an escalation type, complete the required context, and submit a formatted internal note. Routing tags make it easier for admins to route work with Zendesk triggers, views, and automations.\n\n**What agents can do**\n\n* Choose the right escalation type\n* Complete required context before submitting\n* Submit a consistent, readable internal note\n* Apply routing tags automatically\n\n**What admins can configure**\n\n* Escalation templates and their order\n* Required and optional fields\n* Text, long text, dropdown, number, and checkbox fields\n* Routing tags\n* Optional Zendesk ticket field mapping (Pro)\n* Template import and export (Pro)\n\nStarter templates cover manager escalations, billing or refund exceptions, product issues, account access or security reviews, customer complaints, and executive escalations. Admins can customize them to match their team's process.\n\n**Lite plan**\n\n* 1 active escalation flow\n* Up to 5 fields\n* 1 routing tag\n* Required field validation\n* Formatted internal note generation\n\n**Pro plan**\n\n* Unlimited escalation templates and fields\n* Multiple routing tags\n* Custom template configuration\n* Optional Zendesk ticket field mapping\n* Template import and export\n\n**Data \u0026 privacy**\n\nEscalation Guard runs inside Zendesk. It accesses the current ticket ID to update the correct ticket, reads escalation templates stored in the app's Zendesk settings, and uses the escalation details entered by the agent to create the internal note. It writes the completed internal note and routing tags back to the ticket and, for Pro when configured, writes mapped custom field values. This Zendesk data is used only to perform the requested escalation workflow and is not stored by ASA Labs.\n\nEscalation Guard sends limited product telemetry to ASA Labs using a random app-specific installation identifier, app version, plan, and aggregate configuration counts. ASA Labs does not collect Zendesk subdomains, ticket IDs or content, customer or requester data, agent identity, template or field content, routing-tag values, mapped-field IDs or values, or internal note text through telemetry.\n\nFull privacy policy: https://asa-labs.com/privacy/escalation-guard/","raw_installation_instructions":"1. Install Escalation Guard from the Zendesk Marketplace.\n2. Once installed, click the Escalation Guard icon in the Zendesk left nav to open the Template Builder.\n3. Choose a starter template or create a custom one.\n4. Configure required fields and routing tags.\n5. Click Save template. Agents will see Escalation Guard on all tickets immediately.\n6. 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This information is used to allow admins configuring Flowset workflow definitions to use metadata specific to your Zendesk account to drive the apps behaviour.\u003c/p\u003e\n\n\u003cp\u003eThe Flowset runtime uses API calls to \u003cstrong\u003eCreate, Update\u003c/strong\u003e and \u003cstrong\u003eDelete\u003c/strong\u003e tickets and can also update User and Organization field values as defined by your workflow design in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStarting in 2009, we are one of Zendesk\u0026#39;s first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe following guidelines help you proceed with the 30 Day FREE trial and implementing this App:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter initiating the Zendesk App Marketplace free trial, select the app icon to give access to our own Cloudset embedded ecommerce and Cloudset account management, the \u003cstrong\u003eCloudset Framework\u003c/strong\u003e. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\u003c/li\u003e\n\u003cli\u003eA choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\u003c/li\u003e\n\u003cli\u003eThis authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk. \u003c/li\u003e\n\u003cli\u003eOnce completed, the installed app welcome page will be displayed. It explains the trial process and, if not alreday accepted, a Cloudset Terms \u0026amp; Conditions approval and link.\u003c/li\u003e\n\u003cli\u003eTo enable access and assessment as quickly as possible, payment methods can be entered at any time during the trial period. \u003c/li\u003e\n\u003cli\u003eThe billing details screens can be accessed via the Manage Trials screen to capture invoicing address details and credit card details. Invoice history and records can be after that accessed and downloaded.\u003c/li\u003e\n\u003cli\u003eIf Zendesk security Restricted IP has been set-up, details of can be obtained from the Cloudset Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.\u003c/li\u003e\n\u003cli\u003eYou will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. \u003c/li\u003e\n\u003cli\u003eAfter 30 days you first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.\u003c/li\u003e\n\u003cli\u003eThe monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changes on a daily basis.\u003c/li\u003e\n\u003cli\u003eFor any issues or questions - raise a ticket with support@cloudset.net\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe  configuration tool requires API access to your Zendesk account via Zendesk’s secure OAuth mechanism.  This OAuth token is revocable at any time from the Zendesk admin center.\u003c/p\u003e\n\n\u003cp\u003eA secure eCommerce facility provided by our payment processor is securely embeded. No PCI data is held directly by Cloudset.\u003c/p\u003e\n\n\u003cp\u003eTransmission of this data is over https, and all configuration data stored is encrypted at rest. \u003c/p\u003e\n\n\u003cp\u003eSecurity management is goverened by Cloudset \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance provisions.\u003c/p\u003e\n","raw_long_description":"![Cloudset logo](https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png)\n\n\nDesign and enact advanced workflows right inside Zendesk using **Flowset**, a unique visual non-code **WORKFLOW ENGINE**.\n\n**Dynamically guide agents** to help them work quicker, more accurately, and be more empowered to resolve tickets:\n\n-   **Guide agents using a workflow engine** to streamline and improve ticket handling performance.\n-   **Embed processes directly at the point of need** to solve accuracy, quality, and compliance issues.\n-   **Help agents using contextualization** to gain focus, confidence, and clarity.\n\n**Amplify Zendesk** for greater agility, productivity, accountability, and innovation:\n\n-   **Systemize processes** to increase productivity, quality, consistency, compliance, and quicker agent onboarding.\n-   **Adopt better design and management practices with no-code tools** to improve agility and scalability.\n-   **Add advanced workflow capabilities** to fill functional gaps and foster innovation.\n\n**Use Cases**\n\nFlowset can be used in a wide variety of use cases, covering both Customer Service and Employee Service, particularly where more richness, sophistication, and whole ticket lifecycle management are needed - using just one app:\n\n-   **Customer Services** - Complaint handling, Technical support (triage and escalation), Troubleshooting diagnostics, Customer Onboarding, Facilities management, Billing and payments, Account management, etc.\n-   **Employee Services** - Employee onboarding and offboarding, Change management, Facilities management, Service requests, Incident reports, Authorization and access requests, Policy clarifications, etc.\n\n**Data Disclosure**\n\nThe configuration app looks up details of **User, Organization, Ticket** names and fields, supplemented with details about **Groups** and **Agents** names.  This information is used to allow admins configuring Flowset workflow definitions to use metadata specific to your Zendesk account to drive the apps behaviour.\n\nThe Flowset runtime uses API calls to **Create, Update** and **Delete** tickets and can also update User and Organization field values as defined by your workflow design in Zendesk.\n\n**About Cloudset**\n\nStarting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \n\nWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\n\nWe are also known for exemplary customer service, never dropping below our **NPS Excellent** rating.\n\nContact support@cloudset.net if you have technical questions.\n","raw_installation_instructions":"The following guidelines help you proceed with the 30 Day FREE trial and implementing this App:\n\n- After initiating the Zendesk App Marketplace free trial, select the app icon to give access to our own Cloudset embedded ecommerce and Cloudset account management, the **Cloudset Framework**. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\n- A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\n- This authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk. \n- Once completed, the installed app welcome page will be displayed. It explains the trial process and, if not alreday accepted, a Cloudset Terms \u0026 Conditions approval and link.\n- To enable access and assessment as quickly as possible, payment methods can be entered at any time during the trial period. \n- The billing details screens can be accessed via the Manage Trials screen to capture invoicing address details and credit card details. Invoice history and records can be after that accessed and downloaded.\n- If Zendesk security Restricted IP has been set-up, details of can be obtained from the Cloudset Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.\n- You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. \n- After 30 days you first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.\n- The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changes on a daily basis.\n- For any issues or questions - raise a ticket with support@cloudset.net\n\nA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \n\n**Security and API Access Use**\n\nThe  configuration tool requires API access to your Zendesk account via Zendesk’s secure OAuth mechanism.  This OAuth token is revocable at any time from the Zendesk admin center.\n\nA secure eCommerce facility provided by our payment processor is securely embeded. No PCI data is held directly by Cloudset.\n\nTransmission of this data is over https, and all configuration data stored is encrypted at rest. \n\nSecurity management is goverened by Cloudset **SOC2 Type 2** compliance provisions.\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1265428.apps.zdusercontent.com/1265428/assets/1782125969-46f651543b692afe89d2aa5a005f474a/logo-small.png","large_icon":"https://1265428.apps.zdusercontent.com/1265428/assets/1782125969-46f651543b692afe89d2aa5a005f474a/logo.png","screenshots":["https://1265428.apps.zdusercontent.com/1265428/assets/1782125969-46f651543b692afe89d2aa5a005f474a/screenshot-0.png","https://1265428.apps.zdusercontent.com/1265428/assets/1782125969-46f651543b692afe89d2aa5a005f474a/screenshot-1.png","https://1265428.apps.zdusercontent.com/1265428/assets/1782125969-46f651543b692afe89d2aa5a005f474a/screenshot-2.png"],"installation_count":1},{"id":1265444,"name":"Systemset","state":"published","version":"1.5.0","framework_version":"2.0","parameters":[{"id":3690610,"app_id":1265444,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-22T11:38:29Z","updated_at":"2026-06-22T11:38:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690594,"app_id":1265444,"name":"stage","kind":"text","required":false,"position":1,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690595,"app_id":1265444,"name":"settings1","kind":"hidden","required":false,"position":2,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690596,"app_id":1265444,"name":"settings2","kind":"hidden","required":false,"position":3,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690597,"app_id":1265444,"name":"settings3","kind":"hidden","required":false,"position":4,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690598,"app_id":1265444,"name":"settings4","kind":"hidden","required":false,"position":5,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690599,"app_id":1265444,"name":"settings5","kind":"hidden","required":false,"position":6,"created_at":"2026-06-22T11:38:27Z","updated_at":"2026-06-22T11:38:27Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690600,"app_id":1265444,"name":"settings6","kind":"hidden","required":false,"position":7,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690601,"app_id":1265444,"name":"settings7","kind":"hidden","required":false,"position":8,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690602,"app_id":1265444,"name":"settings8","kind":"hidden","required":false,"position":9,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690603,"app_id":1265444,"name":"showsla3fields","kind":"checkbox","required":false,"position":10,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3690604,"app_id":1265444,"name":"appid","kind":"hidden","required":false,"position":11,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":"customize","secure":false,"scopes":null,"options":null},{"id":3690605,"app_id":1265444,"name":"appname","kind":"hidden","required":false,"position":12,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":"Systemset","secure":false,"scopes":null,"options":null},{"id":3690606,"app_id":1265444,"name":"deactivateapp","kind":"checkbox","required":false,"position":13,"created_at":"2026-06-22T11:38:28Z","updated_at":"2026-06-22T11:38:28Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3690607,"app_id":1265444,"name":"deactivatereason","kind":"hidden","required":false,"position":14,"created_at":"2026-06-22T11:38:29Z","updated_at":"2026-06-22T11:38:29Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3690608,"app_id":1265444,"name":"region","kind":"hidden","required":false,"position":15,"created_at":"2026-06-22T11:38:29Z","updated_at":"2026-06-22T11:38:29Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3690609,"app_id":1265444,"name":"installtype","kind":"hidden","required":false,"position":16,"created_at":"2026-06-22T11:38:29Z","updated_at":"2026-06-22T11:38:29Z","default_value":"free","secure":false,"scopes":null,"options":null}],"plans":[{"id":5870,"entity_id":1265444,"app_id":1265444,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-22T11:38:30.000Z","updated_at":"2026-06-22T11:38:30.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-Z32YNTG307","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-22T11:38:24Z","updated_at":"2026-08-12T15:27:25Z","terms_conditions_url":"https://cloudset.net/software-terms-and-conditions","app_organization":{"id":484,"name":"Cloudset","email":"support@cloudset.net","website":"https://www.cloudset.net","country_code":"GB","stripe_account_id":null,"state":"published"},"locations":[2,3,4,5,6,7],"date_published":"2026-08-12T15:27:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.cloudset.net/pricing"},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar","background"],"last_update_time":"2026-06-22T11:38:24Z","owner_id":269519,"author_name":"Cloudset Ltd","author_email":"support@cloudset.net","author_url":"https://www.cloudset.net","short_description":"Customise and extend Zendesk system concepts.","long_description":"\u003cp\u003e\u003cimg src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png\" alt=\"Cloudset logo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eSystemset is a Zendesk customization paid app and web service from the Cloudset family of extension products for Zendesk.\u003c/p\u003e\n\n\u003cp\u003eExtend or restrict core Zendesk concepts to tailor Zendesk to your exact needs. A foundation layer on top of Zendesk’s native base for the other Cloudset Apps in its own right.\u003c/p\u003e\n\n\u003cp\u003eCustom system fields move beyond fixed terminology or number of the main Zendesk system fields without losing their distinctive features.\u003c/p\u003e\n\n\u003cp\u003eGlobally hide fields as not all ticket or people fields need to be exposed; indeed, they can cause clutter and can be undesirable to reveal if they contain system control or redundant data.\u003c/p\u003e\n\n\u003cp\u003eA custom Roles Engine provides an abstraction between people and business rules, making business processes easier to design and maintain.\u003c/p\u003e\n\n\u003cp\u003eEnd-user views move beyond a fixed and narrow set of columns displayed in ticket listings to end-users in Zendesk Guide. Choose to add more richness. Offer generically or customize to specific high-worth customers.\u003c/p\u003e\n\n\u003cp\u003eThe benefits of the Systemset include:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Use your own and your customer\u0026#39;s terminology\u003c/li\u003e\n\u003cli\u003e  Improve accuracy\u003c/li\u003e\n\u003cli\u003e  Remove interface clutter\u003c/li\u003e\n\u003cli\u003e  Support a wide range of use, spanning support and business tasks\u003c/li\u003e\n\u003cli\u003e  Seamlessly integrate into the Zendesk UX and UI\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe configuration app looks up details of \u003cstrong\u003eUser, Organization\u003c/strong\u003e and \u003cstrong\u003eTicket\u003c/strong\u003e names and fields, supplemented with details about \u003cstrong\u003eGroups\u003c/strong\u003e and \u003cstrong\u003eOrganizations\u003c/strong\u003e names.  This information is used to allow admins configuring Systemset to use metadata specific to the Zendesk account to drive the app behaviour.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStarting in 2009, we are one of Zendesk\u0026#39;s first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe following guidelines help you proceed with a 30 Day FREE trial of Systemset:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter initiating the free app, select the app icon to give access to our own Cloudset embedded ecommerce and account management, the \u003cstrong\u003eCloudset Framework\u003c/strong\u003e. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\u003c/li\u003e\n\u003cli\u003eA choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\u003c/li\u003e\n\u003cli\u003eThis authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk. \u003c/li\u003e\n\u003cli\u003eOnce completed, the installed app welcome page will be displayed. It explains the trial process and, if not alreday accepted, a Cloudset Terms \u0026amp; Conditions approval and link.\u003c/li\u003e\n\u003cli\u003eTo enable access and assessment as quickly as possible, payment methods can be entered at any time during the trial period. \u003c/li\u003e\n\u003cli\u003eThe billing details screens can be accessed via the Manage Trials screen to capture invoicing address details and credit card details. Invoice history and records can be after that accessed and downloaded.\u003c/li\u003e\n\u003cli\u003eIf Zendesk security Restricted IP has been set-up, details of can be obtained from the Cloudset Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.\u003c/li\u003e\n\u003cli\u003eYou will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. \u003c/li\u003e\n\u003cli\u003eAfter 30 days you first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.\u003c/li\u003e\n\u003cli\u003eThe monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changes on a daily basis.\u003c/li\u003e\n\u003cli\u003eFor any issues or questions - raise a ticket with support@cloudset.net\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe  configuration tool requires API access to your Zendesk account via Zendesk’s secure OAuth mechanism.  This OAuth token is revocable at any time from the Zendesk admin center.\u003c/p\u003e\n\n\u003cp\u003eA secure eCommerce facility provided by our payment processor is securely embeded. No PCI data is held directly by Cloudset.\u003c/p\u003e\n\n\u003cp\u003eTransmission of this data is over https, and all configuration data stored is encrypted at rest. \u003c/p\u003e\n\n\u003cp\u003eSecurity management is goverened by Cloudset \u003cstrong\u003eSOC2 Type 2\u003c/strong\u003e compliance provisions.\u003c/p\u003e\n","raw_long_description":"![Cloudset logo](https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png)\n\nSystemset is a Zendesk customization paid app and web service from the Cloudset family of extension products for Zendesk.\n\nExtend or restrict core Zendesk concepts to tailor Zendesk to your exact needs. A foundation layer on top of Zendesk’s native base for the other Cloudset Apps in its own right.\n\nCustom system fields move beyond fixed terminology or number of the main Zendesk system fields without losing their distinctive features.\n\nGlobally hide fields as not all ticket or people fields need to be exposed; indeed, they can cause clutter and can be undesirable to reveal if they contain system control or redundant data.\n\nA custom Roles Engine provides an abstraction between people and business rules, making business processes easier to design and maintain.\n\nEnd-user views move beyond a fixed and narrow set of columns displayed in ticket listings to end-users in Zendesk Guide. Choose to add more richness. Offer generically or customize to specific high-worth customers.\n\nThe benefits of the Systemset include:\n\n-   Use your own and your customer's terminology\n-   Improve accuracy\n-   Remove interface clutter\n-   Support a wide range of use, spanning support and business tasks\n-   Seamlessly integrate into the Zendesk UX and UI\n\n**Data Disclosure**\n\nThe configuration app looks up details of **User, Organization** and **Ticket** names and fields, supplemented with details about **Groups** and **Organizations** names.  This information is used to allow admins configuring Systemset to use metadata specific to the Zendesk account to drive the app behaviour.\n\n**About Cloudset**\n\nStarting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \n\nWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\n\nWe are also known for exemplary customer service, never dropping below our **NPS Excellent** rating.\n\nContact support@cloudset.net if you have technical questions.\n","raw_installation_instructions":"The following guidelines help you proceed with a 30 Day FREE trial of Systemset:\n\n- After initiating the free app, select the app icon to give access to our own Cloudset embedded ecommerce and account management, the **Cloudset Framework**. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\n- A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\n- This authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk. \n- Once completed, the installed app welcome page will be displayed. It explains the trial process and, if not alreday accepted, a Cloudset Terms \u0026 Conditions approval and link.\n- To enable access and assessment as quickly as possible, payment methods can be entered at any time during the trial period. \n- The billing details screens can be accessed via the Manage Trials screen to capture invoicing address details and credit card details. Invoice history and records can be after that accessed and downloaded.\n- If Zendesk security Restricted IP has been set-up, details of can be obtained from the Cloudset Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.\n- You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. \n- After 30 days you first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.\n- The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changes on a daily basis.\n- For any issues or questions - raise a ticket with support@cloudset.net\n\nA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \n\n**Security and API Access Use**\n\nThe  configuration tool requires API access to your Zendesk account via Zendesk’s secure OAuth mechanism.  This OAuth token is revocable at any time from the Zendesk admin center.\n\nA secure eCommerce facility provided by our payment processor is securely embeded. No PCI data is held directly by Cloudset.\n\nTransmission of this data is over https, and all configuration data stored is encrypted at rest. \n\nSecurity management is goverened by Cloudset **SOC2 Type 2** compliance 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src=\"https://7273652.fs1.hubspotusercontent-na1.net/hubfs/7273652/website/images/logo.png\" alt=\"Cloudset logo\"\u003e\u003c/p\u003e\n\n\u003cp\u003eDesign dynamically adapatble forms right inside Zendesk using \u003cstrong\u003eFormset\u003c/strong\u003e, a unique visual non-code \u003cstrong\u003eFIELDS RULES ENGINE\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdapt forms dynamically to their context\u003c/strong\u003e to make them more relevant, less ambiguous, and quicker to complete:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eGuide field selections using a rules engine\u003c/strong\u003e to streamline and speed up workflow processes.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eEliminate illogical field and field option value combinations\u003c/strong\u003e to ensure data accuracy and clarity.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eEnforce granular controlled mandatory fields\u003c/strong\u003e to improve ticket handling performance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSimplify Zendesk configuration\u003c/strong\u003e to increase scope, agility, and business efficiency:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eImprove aggregated data management\u003c/strong\u003e to solve reporting challenges and make more informed business decisions.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eImplement field rules in Tickets, Organizations, and User locations\u003c/strong\u003e to cover more needs.\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eMinimize agent onboarding time\u003c/strong\u003e to reduce costs and avoid negative impacts.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Cases\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFormset can be used in a wide variety of use cases, covering: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Supporting extensive ranges and volumes of software and hardware product 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This information is used to allow admins configuring Formset rules to use metadata specific to the Zendesk account to drive the app behaviour.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Cloudset\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eStarting in 2009, we are one of Zendesk\u0026#39;s first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \u003c/p\u003e\n\n\u003cp\u003eWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\u003c/p\u003e\n\n\u003cp\u003eWe are also known for exemplary customer service, never dropping below our \u003cstrong\u003eNPS Excellent\u003c/strong\u003e rating.\u003c/p\u003e\n\n\u003cp\u003eContact support@cloudset.net if you have technical questions.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe following guidelines help you proceed with a 30 Day FREE trial of Formset:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAfter initiating the free app, select the app icon to give access to our own Cloudset embedded ecommerce and account management, the \u003cstrong\u003eCloudset Framework\u003c/strong\u003e. 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This will automatically renewed every month until you uninstall the app.\u003c/li\u003e\n\u003cli\u003eThe monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changes on a daily basis.\u003c/li\u003e\n\u003cli\u003eFor any issues or questions - raise a ticket with support@cloudset.net\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSecurity and API Access Use\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe  configuration tool requires API access to your Zendesk account via Zendesk’s secure OAuth mechanism.  This OAuth token is revocable at any time from the Zendesk admin center.\u003c/p\u003e\n\n\u003cp\u003eA secure eCommerce facility provided by our payment processor is securely embeded. 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This information is used to allow admins configuring Formset rules to use metadata specific to the Zendesk account to drive the app behaviour.\n\n**About Cloudset**\n\nStarting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk. \n\nWe specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.\n\nWe are also known for exemplary customer service, never dropping below our **NPS Excellent** rating.\n\nContact support@cloudset.net if you have technical questions.\n\n","raw_installation_instructions":"The following guidelines help you proceed with a 30 Day FREE trial of Formset:\n\n- After initiating the free app, select the app icon to give access to our own Cloudset embedded ecommerce and account management, the **Cloudset Framework**. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.\n- A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.\n- This authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk. \n- Once completed, the installed app welcome page will be displayed. It explains the trial process and, if not alreday accepted, a Cloudset Terms \u0026 Conditions approval and link.\n- To enable access and assessment as quickly as possible, payment methods can be entered at any time during the trial period. \n- The billing details screens can be accessed via the Manage Trials screen to capture invoicing address details and credit card details. 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By integrating Okta Workflows with Zendesk, IT and support teams can seamlessly orchestrate actions based on real-time events.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomate user provisioning and deprovisioning\u003c/li\u003e\n\u003cli\u003eSync identity data instantly across systems\u003c/li\u003e\n\u003cli\u003eTrigger security actions based on Zendesk ticket events\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eApp Functionality\u003c/h3\u003e\n\n\u003cp\u003eWith this integration, you can build custom identity workflows that connect Zendesk to your broader tech stack. Automatically create or update Zendesk user profiles when changes occur in Okta, freeze accounts during offboarding events, or trigger multi-system alerts when high-priority access requests are made.\u003c/p\u003e\n\n\u003ch3\u003eData Disclosure\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses user profile data (including names, emails, and organizational roles) to manage account status and sync identity details. All data is processed securely in accordance with Okta\u0026#39;s privacy policy to ensure secure identity administration. For details, visit https://www.okta.com/privacy-policy/.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation\u003c/h2\u003e\n\n\u003cp\u003eOkta Workflows for Zendesk is a server-side integration. There is no in-product Zendesk Support iframe to install; instead, your Workflows tenant authenticates to Zendesk via OAuth so the flows you build can call Zendesk APIs on your behalf.\u003c/p\u003e\n\n\u003ch3\u003ePrerequisites\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAn active Okta Workflows tenant.\u003c/li\u003e\n\u003cli\u003eA Zendesk account with admin privileges to grant OAuth consent.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eSteps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to your Okta Workflows tenant.\u003c/li\u003e\n\u003cli\u003eIn the left navigation, open \u003cstrong\u003eConnections\u003c/strong\u003e, then click \u003cstrong\u003e+ New Connection\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eZendesk\u003c/strong\u003e and select the \u003cstrong\u003eOkta Workflows Zendesk Connector\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (for example, \u003ccode\u003eyour-subdomain.zendesk.com\u003c/code\u003e) and continue.\u003c/li\u003e\n\u003cli\u003eYou will be redirected to Zendesk\u0026#39;s OAuth consent page. Sign in as a Zendesk admin and authorize the \u003cstrong\u003eOkta Workflows\u003c/strong\u003e application.\u003c/li\u003e\n\u003cli\u003eAfter authorization, you will return to Workflows. Name your connection and click \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe connection is now available to flows in your Workflows tenant.\u003c/p\u003e\n\n\u003ch3\u003eData Privacy\u003c/h3\u003e\n\n\u003cp\u003eThis integration accesses Zendesk user, ticket, and organization data via Zendesk\u0026#39;s REST API only when the flows you build invoke it. Data handling follows Okta\u0026#39;s privacy policy: https://www.okta.com/privacy-policy/.\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor installation help or integration questions, contact okta-oauth@okta.com.\u003c/p\u003e\n","raw_long_description":"### Identity Automation for Support Teams\n\nOkta Workflows empowers organizations to automate complex identity processes and user lifecycle management without writing code. By integrating Okta Workflows with Zendesk, IT and support teams can seamlessly orchestrate actions based on real-time events.\n\n* Automate user provisioning and deprovisioning\n* Sync identity data instantly across systems\n* Trigger security actions based on Zendesk ticket events\n\n### App Functionality\n\nWith this integration, you can build custom identity workflows that connect Zendesk to your broader tech stack. Automatically create or update Zendesk user profiles when changes occur in Okta, freeze accounts during offboarding events, or trigger multi-system alerts when high-priority access requests are made.\n\n### Data Disclosure\n\nThis integration accesses user profile data (including names, emails, and organizational roles) to manage account status and sync identity details. All data is processed securely in accordance with Okta's privacy policy to ensure secure identity administration. For details, visit https://www.okta.com/privacy-policy/.","raw_installation_instructions":"## Installation\n\nOkta Workflows for Zendesk is a server-side integration. There is no in-product Zendesk Support iframe to install; instead, your Workflows tenant authenticates to Zendesk via OAuth so the flows you build can call Zendesk APIs on your behalf.\n\n### Prerequisites\n\n* An active Okta Workflows tenant.\n* A Zendesk account with admin privileges to grant OAuth consent.\n\n### Steps\n\n1. Sign in to your Okta Workflows tenant.\n2. In the left navigation, open **Connections**, then click **+ New Connection**.\n3. Search for **Zendesk** and select the **Okta Workflows Zendesk Connector**.\n4. Enter your Zendesk subdomain (for example, `your-subdomain.zendesk.com`) and continue.\n5. You will be redirected to Zendesk's OAuth consent page. Sign in as a Zendesk admin and authorize the **Okta Workflows** application.\n6. After authorization, you will return to Workflows. Name your connection and click **Save**.\n\nThe connection is now available to flows in your Workflows tenant.\n\n### Data Privacy\n\nThis integration accesses Zendesk user, ticket, and organization data via Zendesk's REST API only when the flows you build invoke it. Data handling follows Okta's privacy policy: https://www.okta.com/privacy-policy/.\n\n### Support\n\nFor installation help or integration questions, contact okta-oauth@okta.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1267081.apps.zdusercontent.com/1267081/assets/1782402505-41ea224ecac5e0b00894df28b5ac2999/logo-small.png","large_icon":"https://1267081.apps.zdusercontent.com/1267081/assets/1782402505-41ea224ecac5e0b00894df28b5ac2999/logo.png","screenshots":["https://1267081.apps.zdusercontent.com/1267081/assets/1782402505-41ea224ecac5e0b00894df28b5ac2999/screenshot-0.png","https://1267081.apps.zdusercontent.com/1267081/assets/1782402505-41ea224ecac5e0b00894df28b5ac2999/screenshot-1.png","https://1267081.apps.zdusercontent.com/1267081/assets/1782402505-41ea224ecac5e0b00894df28b5ac2999/screenshot-2.png"],"installation_count":0},{"id":1267195,"name":"CXConnect","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3696088,"app_id":1267195,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-25T21:26:58Z","updated_at":"2026-06-25T21:26:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5873,"entity_id":1267195,"app_id":1267195,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-25T21:26:59.000Z","updated_at":"2026-06-25T21:26:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-06-25T21:26:57Z","updated_at":"2026-09-02T22:49:29Z","terms_conditions_url":null,"app_organization":{"id":2793,"name":"CXC GLOBAL","email":"hola@cxclatam.com","website":"https://cxclatam.com","country_code":"MX","stripe_account_id":null,"state":"published"},"locations":[2,3],"date_published":"2026-09-02T22:49:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-09-02T22:48:52Z","owner_id":269519,"author_name":"CXC Latam","author_email":"soporte@cxc.mx","author_url":"https://www.cxc.mx","short_description":"Send proactive WhatsApp campaigns and notifications from Zendesk.","long_description":"\u003cp\u003e\u003cstrong\u003eThis App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work\"\u003eAbout Sunshine Conversations\u003c/a\u003e for more information.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eAbout CXC Global\u003c/h3\u003e\n\n\u003cp\u003eCXC Global is a customer experience consultancy specializing in Zendesk and Sunshine Conversations implementations across Latin America. We help businesses connect, transform, and grow through intelligent CX automation.\u003c/p\u003e\n\n\u003ch3\u003eWhat CXConnect does\u003c/h3\u003e\n\n\u003cp\u003eCXConnect enables Zendesk Support agents and administrators to send proactive WhatsApp campaigns and notifications directly from Zendesk — without leaving the platform.\u003c/p\u003e\n\n\u003cp\u003eAll messages are delivered through Sunshine Conversations (Sunco), ensuring full compliance with WhatsApp Business API standards and complete conversation traceability inside Zendesk tickets.\u003c/p\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCampaign Manager\u003c/strong\u003e — Create, schedule, and monitor proactive WhatsApp campaigns with a 4-step wizard: configuration, message, recipients, and review.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Segmentation\u003c/strong\u003e — Organize your contacts into groups and segments. Import audiences via CSV or build them directly inside the app.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhatsApp Template Management\u003c/strong\u003e — Browse, filter, and assign Meta-approved message templates by brand, category, and language.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eContext \u0026amp; Tracking\u003c/strong\u003e — Every campaign message that receives a reply automatically creates a Zendesk ticket with full campaign context: origin, template, timestamp, and phone number.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics \u0026amp; Reports\u003c/strong\u003e — Track sent, delivered, read, replied, and failed messages. Export reports in CSV format for external analysis.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimulation Mode\u003c/strong\u003e — Test your campaigns without sending real messages to your contacts.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-brand support\u003c/strong\u003e — Manage multiple WhatsApp Business numbers and brands from a single Zendesk instance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData \u0026amp; Privacy\u003c/h3\u003e\n\n\u003cp\u003eCXConnect accesses Zendesk ticket data and agent information solely to create and link tickets generated from campaign replies. Contact lists and phone numbers provided by the administrator are stored securely and used exclusively to deliver WhatsApp messages through Sunshine Conversations. No personal data is shared with third parties. For full details, visit: https://cxclatam.com/privacy\u003c/p\u003e\n\n\u003ch3\u003eSupport\u003c/h3\u003e\n\n\u003cp\u003eFor help, visit https://cxclatam.com or email support@cxcglobal.ai\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eAuthorize with Zendesk\u003c/strong\u003e and sign in with your Zendesk subdomain to grant CXConnect the required permissions (read conversations, send messages, access user profile information).\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eAuthorize Sunshine Conversations\u003c/strong\u003e to connect your Sunshine Conversations account, then save the configuration.\u003c/li\u003e\n\u003cli\u003eComplete the CXConnect account form with your full name, contact phone, and email, then submit to activate your integrations.\u003c/li\u003e\n\u003cli\u003eIn Integrations, assign your WhatsApp number(s) to a Zendesk group with a valid location — this is required for agents to access the Proactive Messages panel.\u003c/li\u003e\n\u003cli\u003eOnce configured, agents assigned to that group can create and send WhatsApp campaigns from the Proactive Messages panel.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor detailed setup guidance, visit https://cxclatam.com/docs/cxconnect\u003c/p\u003e\n","raw_long_description":"**This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See [About Sunshine Conversations](https://support.zendesk.com/hc/en-us/articles/6380323137306-What-is-Sunshine-Conversations-and-how-does-it-work) for more information.**\n\n### About CXC Global\n\nCXC Global is a customer experience consultancy specializing in Zendesk and Sunshine Conversations implementations across Latin America. We help businesses connect, transform, and grow through intelligent CX automation.\n\n### What CXConnect does\n\nCXConnect enables Zendesk Support agents and administrators to send proactive WhatsApp campaigns and notifications directly from Zendesk — without leaving the platform.\n\nAll messages are delivered through Sunshine Conversations (Sunco), ensuring full compliance with WhatsApp Business API standards and complete conversation traceability inside Zendesk tickets.\n\n### Key features\n\n* **Campaign Manager** — Create, schedule, and monitor proactive WhatsApp campaigns with a 4-step wizard: configuration, message, recipients, and review.\n* **Smart Segmentation** — Organize your contacts into groups and segments. Import audiences via CSV or build them directly inside the app.\n* **WhatsApp Template Management** — Browse, filter, and assign Meta-approved message templates by brand, category, and language.\n* **Context \u0026 Tracking** — Every campaign message that receives a reply automatically creates a Zendesk ticket with full campaign context: origin, template, timestamp, and phone number.\n* **Analytics \u0026 Reports** — Track sent, delivered, read, replied, and failed messages. Export reports in CSV format for external analysis.\n* **Simulation Mode** — Test your campaigns without sending real messages to your contacts.\n* **Multi-brand support** — Manage multiple WhatsApp Business numbers and brands from a single Zendesk instance.\n\n### Data \u0026 Privacy\n\nCXConnect accesses Zendesk ticket data and agent information solely to create and link tickets generated from campaign replies. Contact lists and phone numbers provided by the administrator are stored securely and used exclusively to deliver WhatsApp messages through Sunshine Conversations. No personal data is shared with third parties. For full details, visit: https://cxclatam.com/privacy\n\n### Support\n\nFor help, visit https://cxclatam.com or email support@cxcglobal.ai","raw_installation_instructions":"1. Click **Authorize with Zendesk** and sign in with your Zendesk subdomain to grant CXConnect the required permissions (read conversations, send messages, access user profile information).\n2. Click **Authorize Sunshine Conversations** to connect your Sunshine Conversations account, then save the configuration.\n3. Complete the CXConnect account form with your full name, contact phone, and email, then submit to activate your integrations.\n4. In Integrations, assign your WhatsApp number(s) to a Zendesk group with a valid location — this is required for agents to access the Proactive Messages panel.\n5. Once configured, agents assigned to that group can create and send WhatsApp campaigns from the Proactive Messages panel.\n\nFor detailed setup guidance, visit https://cxclatam.com/docs/cxconnect","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1267195.apps.zdusercontent.com/1267195/assets/1788387339-8971ed990eadf27f6ca1fa231e8729fc/logo-small.png","large_icon":"https://1267195.apps.zdusercontent.com/1267195/assets/1788387339-8971ed990eadf27f6ca1fa231e8729fc/logo.png","screenshots":["https://1267195.apps.zdusercontent.com/1267195/assets/1788387339-8971ed990eadf27f6ca1fa231e8729fc/screenshot-0.png","https://1267195.apps.zdusercontent.com/1267195/assets/1788387339-8971ed990eadf27f6ca1fa231e8729fc/screenshot-1.png","https://1267195.apps.zdusercontent.com/1267195/assets/1788387339-8971ed990eadf27f6ca1fa231e8729fc/screenshot-2.png"],"installation_count":1},{"id":1268382,"name":"Rollout Control","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":3699525,"app_id":1268382,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-06-30T05:41:05Z","updated_at":"2026-06-30T05:41:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5939,"entity_id":1268382,"app_id":1268382,"amount":0,"name":"Lite","description":"\u003cul\u003e\n\u003cli\u003eRun one active rollout at a time\u003c/li\u003e\n\u003cli\u003eSplit new tickets 50/50 between control and treatment\u003c/li\u003e\n\u003cli\u003eAdd automatic rollout tags for easy tracking\u003c/li\u003e\n\u003cli\u003ePause, resume, or complete rollouts\u003c/li\u003e\n\u003cli\u003eBuilt-in health check and repair tools\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-06-30T05:41:06.000Z","updated_at":"2026-06-30T05:41:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":5940,"entity_id":1268382,"app_id":1268382,"amount":4999,"name":"Pro","description":"\u003cul\u003e\n\u003cli\u003eRun up to 10 active rollouts at once\u003c/li\u003e\n\u003cli\u003eChoose custom traffic splits\u003c/li\u003e\n\u003cli\u003eUse ramp controls to increase rollout size over time\u003c/li\u003e\n\u003cli\u003eTarget by brand, group, form, channel, or tags\u003c/li\u003e\n\u003cli\u003eExport and import rollout configs\u003c/li\u003e\n\u003cli\u003eBuilt-in health check and repair tools\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1TnuCbJWrL1MxX744Aob9m4u","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TLZJEJWrL1MxX74","cost_id":1702,"cost_type":"CostStripe","active":true,"created_at":"2026-06-30T05:41:07.000Z","updated_at":"2026-06-30T05:41:07.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-06-30T05:41:04Z","updated_at":"2026-08-14T18:06:37Z","terms_conditions_url":null,"app_organization":{"id":7613,"name":"Asa Labs","email":"hello@asa-labs.com","website":"asa-labs.com","country_code":"US","stripe_account_id":"acct_1TLZJEJWrL1MxX74","state":null},"locations":[2],"date_published":"2026-08-14T18:06:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-14T18:05:08Z","owner_id":269519,"author_name":"ASA Labs","author_email":"hello@asa-labs.com","author_url":"https://www.asa-labs.com","short_description":"Test workflow changes on a slice of tickets before they touch your whole queue.","long_description":"\u003cp\u003eASA Labs builds focused Zendesk apps for support operations teams — Rollout Control, alongside Quick Links, ResolveReady, Access Monitor, Escalation Guard, and PII Shield. Each one is built to run inside your own Zendesk account, solving one specific operational problem well instead of trying to be a platform.\u003c/p\u003e\n\n\u003ch2\u003eWhat it does\u003c/h2\u003e\n\n\u003cp\u003eRollout Control sends a percentage of new tickets through a workflow change before you turn it on for everyone. Start at 10%, check the results, ramp up when you\u0026#39;re confident, or pause in one click if something\u0026#39;s off.\u003c/p\u003e\n\n\u003ch2\u003eThe problem it solves\u003c/h2\u003e\n\n\u003cp\u003eEvery routing change, AI response flow, or CSAT trigger you turn on hits every ticket the moment it goes live. If something\u0026#39;s wrong, you find out at scale. Rollout Control gives your team a way to test first.\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate a rollout. Name it and pick a treatment percentage.\u003c/li\u003e\n\u003cli\u003ePublish. The app creates the Zendesk trigger and enrollment webhook automatically.\u003c/li\u003e\n\u003cli\u003eNew tickets are split by ticket ID, no randomness. The same ticket always lands in the same group.\u003c/li\u003e\n\u003cli\u003eMonitor results from the dashboard, ramp up when ready, or pause instantly from any screen.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eWhat gets written to tickets\u003c/h2\u003e\n\n\u003cp\u003eEach enrolled ticket gets three tags through the Zendesk API:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ccode\u003erc_enrolled\u003c/code\u003e: any rollout, any group\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003erc_{rollout_name}\u003c/code\u003e: this rollout, both groups\u003c/li\u003e\n\u003cli\u003e\u003ccode\u003erc_{rollout_name}_treatment\u003c/code\u003e or \u003ccode\u003erc_{rollout_name}_control\u003c/code\u003e: the assigned group\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTags persist permanently and are queryable in Zendesk Explore and any connected data warehouse. Each rollout gets its own variant tags, so multiple rollouts can run at once without conflicting.\u003c/p\u003e\n\n\u003ch2\u003eWorks well for\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAI and automation flows.\u003c/strong\u003e Validate a new AI response path or automation on a small slice before turning it on for everyone.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRouting and triage changes.\u003c/strong\u003e Test new queue logic or assignment rules without disrupting your full team.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCSAT and survey changes.\u003c/strong\u003e Try new survey timing, targeting, or placement on a controlled group first.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalation workflows.\u003c/strong\u003e Verify new tier-2 or priority escalation criteria on a fraction of volume.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew intake flows.\u003c/strong\u003e Roll out a redesigned ticket form or intake process to a subset of customers before going account-wide.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eLite vs. Pro\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eLite\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e1 active rollout at a time\u003c/li\u003e\n\u003cli\u003eFixed 50/50 split\u003c/li\u003e\n\u003cli\u003eEvery new ticket included, no targeting\u003c/li\u003e\n\u003cli\u003eFull pause and kill switch\u003c/li\u003e\n\u003cli\u003eTags and reporting included\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePro, $49.99/month\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUp to 10 active rollouts at once\u003c/li\u003e\n\u003cli\u003eVariable splits: 10/25/50/75/90/100%\u003c/li\u003e\n\u003cli\u003eRamp up without re-enrolling existing tickets\u003c/li\u003e\n\u003cli\u003eEligibility filters by brand, group, form, channel, and tag\u003c/li\u003e\n\u003cli\u003eExport and import rollout configs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003eRollout Control keeps rollout configuration and ticket assignments inside your own Zendesk account. See our \u003ca href=\"https://asa-labs.com/privacy/\"\u003eprivacy policy\u003c/a\u003e for details on what Zendesk data the app accesses and why.\u003c/p\u003e\n\n\u003ch2\u003eDocumentation\u003c/h2\u003e\n\n\u003cp\u003eFull setup guide and FAQ at \u003ca href=\"https://asa-labs.com/rollout-control/docs/\"\u003easa-labs.com/rollout-control/docs\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall Rollout Control from the Marketplace\u003c/li\u003e\n\u003cli\u003eOpen the app from the left nav bar in Zendesk Support\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eHealth\u003c/strong\u003e, then click \u003cstrong\u003eSet up Rollout Control\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eThe app creates the enrollment webhook automatically — no extra setup needed\u003c/li\u003e\n\u003cli\u003eCreate your first rollout from the \u003cstrong\u003eDashboard\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Admin access\u003c/li\u003e\n\u003cli\u003eA Zendesk Suite plan (Team or above), or Support Enterprise\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eUninstalling\u003c/h2\u003e\n\n\u003cp\u003eBefore removing the app, open \u003cstrong\u003eHealth\u003c/strong\u003e and click \u003cstrong\u003ePrepare to uninstall\u003c/strong\u003e. This pauses all active rollouts and deactivates the webhook so enrollment stops cleanly.\u003c/p\u003e\n\n\u003ch2\u003eQuestions\u003c/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https://www.asa-labs.com/rollout-control/docs/\"\u003easa-labs.com/rollout-control/docs\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"ASA Labs builds focused Zendesk apps for support operations teams — Rollout Control, alongside Quick Links, ResolveReady, Access Monitor, Escalation Guard, and PII Shield. Each one is built to run inside your own Zendesk account, solving one specific operational problem well instead of trying to be a platform.\n\n## What it does\n\nRollout Control sends a percentage of new tickets through a workflow change before you turn it on for everyone. Start at 10%, check the results, ramp up when you're confident, or pause in one click if something's off.\n\n## The problem it solves\n\nEvery routing change, AI response flow, or CSAT trigger you turn on hits every ticket the moment it goes live. If something's wrong, you find out at scale. Rollout Control gives your team a way to test first.\n\n## How it works\n\n1. Create a rollout. Name it and pick a treatment percentage.\n2. Publish. The app creates the Zendesk trigger and enrollment webhook automatically.\n3. New tickets are split by ticket ID, no randomness. The same ticket always lands in the same group.\n4. Monitor results from the dashboard, ramp up when ready, or pause instantly from any screen.\n\n## What gets written to tickets\n\nEach enrolled ticket gets three tags through the Zendesk API:\n\n- `rc_enrolled`: any rollout, any group\n- `rc_{rollout_name}`: this rollout, both groups\n- `rc_{rollout_name}_treatment` or `rc_{rollout_name}_control`: the assigned group\n\nTags persist permanently and are queryable in Zendesk Explore and any connected data warehouse. Each rollout gets its own variant tags, so multiple rollouts can run at once without conflicting.\n\n## Works well for\n\n- **AI and automation flows.** Validate a new AI response path or automation on a small slice before turning it on for everyone.\n- **Routing and triage changes.** Test new queue logic or assignment rules without disrupting your full team.\n- **CSAT and survey changes.** Try new survey timing, targeting, or placement on a controlled group first.\n- **Escalation workflows.** Verify new tier-2 or priority escalation criteria on a fraction of volume.\n- **New intake flows.** Roll out a redesigned ticket form or intake process to a subset of customers before going account-wide.\n\n## Lite vs. Pro\n\n**Lite**\n\n- 1 active rollout at a time\n- Fixed 50/50 split\n- Every new ticket included, no targeting\n- Full pause and kill switch\n- Tags and reporting included\n\n**Pro, $49.99/month**\n\n- Up to 10 active rollouts at once\n- Variable splits: 10/25/50/75/90/100%\n- Ramp up without re-enrolling existing tickets\n- Eligibility filters by brand, group, form, channel, and tag\n- Export and import rollout configs\n\n## Data and privacy\n\nRollout Control keeps rollout configuration and ticket assignments inside your own Zendesk account. See our [privacy policy](https://asa-labs.com/privacy/) for details on what Zendesk data the app accesses and why.\n\n## Documentation\n\nFull setup guide and FAQ at [asa-labs.com/rollout-control/docs](https://asa-labs.com/rollout-control/docs/)","raw_installation_instructions":"## Setup\n\n1. Install Rollout Control from the Marketplace\n2. Open the app from the left nav bar in Zendesk Support\n3. Go to **Health**, then click **Set up Rollout Control**\n4. The app creates the enrollment webhook automatically — no extra setup needed\n5. Create your first rollout from the **Dashboard**\n\n## Requirements\n\n- Zendesk Admin access\n- A Zendesk Suite plan (Team or above), or Support Enterprise\n\n## Uninstalling\n\nBefore removing the app, open **Health** and click **Prepare to uninstall**. This pauses all active rollouts and deactivates the webhook so enrollment stops cleanly.\n\n## Questions\n\n[asa-labs.com/rollout-control/docs](https://www.asa-labs.com/rollout-control/docs/)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1268382.apps.zdusercontent.com/1268382/assets/1785899395-7437bdff21956d03f086d04bec7b909e/logo-small.png","large_icon":"https://1268382.apps.zdusercontent.com/1268382/assets/1785899395-7437bdff21956d03f086d04bec7b909e/logo.png","screenshots":["https://1268382.apps.zdusercontent.com/1268382/assets/1785899395-7437bdff21956d03f086d04bec7b909e/screenshot-0.png","https://1268382.apps.zdusercontent.com/1268382/assets/1785899395-7437bdff21956d03f086d04bec7b909e/screenshot-1.png","https://1268382.apps.zdusercontent.com/1268382/assets/1785899395-7437bdff21956d03f086d04bec7b909e/screenshot-2.png"],"installation_count":1},{"id":1269847,"name":"CaseMargin","state":"published","version":"0.2.0","framework_version":"2.0","parameters":[{"id":3703975,"app_id":1269847,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-03T08:12:56Z","updated_at":"2026-07-03T08:12:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3703974,"app_id":1269847,"name":"apiBase","kind":"text","required":true,"position":1,"created_at":"2026-07-03T08:12:56Z","updated_at":"2026-07-03T08:12:56Z","default_value":"https://casemargin.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":5944,"entity_id":1269847,"app_id":1269847,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-03T08:12:58.000Z","updated_at":"2026-07-03T08:12:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-03T08:12:55Z","updated_at":"2026-07-29T15:34:18Z","terms_conditions_url":null,"app_organization":{"id":7819,"name":"CaseMargin","email":"casemargin@gmail.com","website":"casemargin.com","country_code":"ES","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-29T15:34:18Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://casemargin.com/upgrade"},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-28T21:29:30Z","owner_id":269519,"author_name":"Oleksandr Melnyk","author_email":"casemargin@gmail.com","author_url":"https://casemargin.com","short_description":"CaseMargin reads support tickets and writes the brief an agent actually needs.","long_description":"\u003cp\u003eCaseMargin builds tools for support teams who spend too much of their day re-reading instead of resolving.\u003c/p\u003e\n\n\u003cp\u003eThe brief builder lives in the ticket sidebar. One click reads the full conversation, comments, internal notes, requester history, and returns a structured brief: what\u0026#39;s actually happening, what\u0026#39;s already been tried, what the evidence shows, and what to do next. Nothing is invented. When the ticket doesn\u0026#39;t have enough information to draw a conclusion, the brief says so.\u003c/p\u003e\n\n\u003cp\u003eFree to install, with a monthly brief allowance per account. No credit card required.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: to generate a brief, this app reads the ticket subject, all comments (public and internal), requester name/email/organization, and your Zendesk account subdomain, and sends that text to CaseMargin\u0026#39;s server, which forwards it to OpenAI\u0026#39;s API for analysis. Ticket content is not stored on our server or logged; only your Zendesk account subdomain is retained, to track your monthly usage against your quota. 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That means slower tickets, routing errors, and support processes that are hard to enforce at scale.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHide.fy\u003c/strong\u003e gives you instant, fine-grained control over what each agent sees in Zendesk. No code. No workarounds. Rules apply in real time, directly inside Zendesk Support.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eThe problem with a cluttered Zendesk\u003c/h2\u003e\n\n\u003cp\u003eWhen agents see everything, they do the wrong thing.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTickets get assigned to the wrong group\u003c/li\u003e\n\u003cli\u003eForms are filled out incorrectly because irrelevant fields appear\u003c/li\u003e\n\u003cli\u003eNew agents need longer onboarding because the interface is overwhelming\u003c/li\u003e\n\u003cli\u003eSensitive internal groups are visible to agents who shouldn\u0026#39;t know they exist\u003c/li\u003e\n\u003cli\u003eAdmins spend hours chasing preventable mistakes in the queue\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHow Hide.fy solves it\u003c/h2\u003e\n\n\u003cp\u003eHide.fy lets you define exactly what each agent, group, or brand sees — and everything else disappears. Automatically.\u003c/p\u003e\n\n\u003cp\u003eYou control visibility for:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGroups\u003c/strong\u003e — hide internal or irrelevant assignment targets per agent or team\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAgents\u003c/strong\u003e — restrict which agents appear in assignment options\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Forms\u003c/strong\u003e — show only the forms relevant to each brand or group\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket Fields\u003c/strong\u003e — remove fields that don\u0026#39;t apply to a given workflow\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eField Options\u003c/strong\u003e — hide individual dropdown values that shouldn\u0026#39;t be selectable\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOrganization Fields\u003c/strong\u003e — scope organization data views by team\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser Fields\u003c/strong\u003e — control what agents can see on customer profiles\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRules are built visually in a central dashboard and take effect immediately — no deploys, no configuration files, no developer required.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://on.vaide.app/hubfs/hidefy-record.gif\" alt=\"hide.fy screenshot\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat your team actually gains\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFaster ticket handling.\u003c/strong\u003e Agents spend less time parsing irrelevant options and more time resolving issues.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFewer routing errors.\u003c/strong\u003e Assignment dropdowns only show valid targets, so tickets land where they should.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCleaner onboarding.\u003c/strong\u003e New agents see a scoped Zendesk that matches their role from day one.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnforced processes.\u003c/strong\u003e Compliance, priority handling, and brand-specific workflows are reflected in the interface itself.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReduced admin overhead.\u003c/strong\u003e One dashboard to manage visibility across your entire support operation.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisual rule builder — no code required\u003c/li\u003e\n\u003cli\u003eSmart associations: Group → Agents, Group → Forms, Form → Fields, Brand → Groups\u003c/li\u003e\n\u003cli\u003eReal-time updates across all agent sessions\u003c/li\u003e\n\u003cli\u003eWorks on ticket view, new ticket, organization sidebar, and user sidebar\u003c/li\u003e\n\u003cli\u003e31 languages supported\u003c/li\u003e\n\u003cli\u003eBulk management for large team configurations\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eCommon configurations\u003c/h2\u003e\n\n\u003cp\u003e| Goal | How Hide.fy handles it |\u003cbr\u003e\n|---|---|\u003cbr\u003e\n| Hide internal escalation groups from frontline agents | Group visibility rule scoped by agent group |\u003cbr\u003e\n| Show only billing forms to the finance team | Group → Form association |\u003cbr\u003e\n| Restrict priority field options to senior agents | Field option visibility by agent |\u003cbr\u003e\n| Display brand-specific forms only | Brand → Group → Form chain |\u003cbr\u003e\n| Simplify ticket view for specialized queues | Form → Field association |\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eHide.fy is privacy-first by design. Visibility settings are stored as Zendesk app metadata and evaluated locally inside the Zendesk client. No ticket content, customer data, or agent activity is sent to external servers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBuilt by vaide.app\u003c/h2\u003e\n\n\u003cp\u003eHide.fy is developed by vaide.app, a team specializing in Zendesk customization and support operations tooling.\u003c/p\u003e\n\n\u003cp\u003eQuestions or want a setup walkthrough? Reach us at support@vaide.app.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eHide.fy\u003c/strong\u003e in the Zendesk Marketplace and click \u003cstrong\u003eInstall\u003c/strong\u003e — no settings required at this step\u003c/li\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and Integrations \u0026gt; Zendesk Support Apps\u003c/strong\u003e to confirm the installation\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eHide.fy\u003c/strong\u003e icon in the Zendesk navigation bar to open the dashboard\u003c/li\u003e\n\u003cli\u003eSelect a section (Groups, Agents, Forms, Fields, etc.), set each element to \u003cstrong\u003eShow\u003c/strong\u003e, \u003cstrong\u003eHide\u003c/strong\u003e, or \u003cstrong\u003eDisable\u003c/strong\u003e, and save — changes apply instantly\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRequires admin access. Questions? \u003cstrong\u003esupport@vaide.app\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"![vaide.app banner](https://on.vaide.app/hubfs/banner-marketplace.png)\n\n## Your agents are losing time on options they should never see.\n\nEvery unnecessary group, field, or form in Zendesk is a decision your agents have to make — and most of those decisions are the wrong ones. That means slower tickets, routing errors, and support processes that are hard to enforce at scale.\n\n**Hide.fy** gives you instant, fine-grained control over what each agent sees in Zendesk. No code. No workarounds. Rules apply in real time, directly inside Zendesk Support.\n\n---\n\n## The problem with a cluttered Zendesk\n\nWhen agents see everything, they do the wrong thing.\n\n- Tickets get assigned to the wrong group\n- Forms are filled out incorrectly because irrelevant fields appear\n- New agents need longer onboarding because the interface is overwhelming\n- Sensitive internal groups are visible to agents who shouldn't know they exist\n- Admins spend hours chasing preventable mistakes in the queue\n\n---\n\n## How Hide.fy solves it\n\nHide.fy lets you define exactly what each agent, group, or brand sees — and everything else disappears. Automatically.\n\nYou control visibility for:\n\n- **Groups** — hide internal or irrelevant assignment targets per agent or team\n- **Agents** — restrict which agents appear in assignment options\n- **Ticket Forms** — show only the forms relevant to each brand or group\n- **Ticket Fields** — remove fields that don't apply to a given workflow\n- **Field Options** — hide individual dropdown values that shouldn't be selectable\n- **Organization Fields** — scope organization data views by team\n- **User Fields** — control what agents can see on customer profiles\n\nRules are built visually in a central dashboard and take effect immediately — no deploys, no configuration files, no developer required.\n\n![hide.fy screenshot](https://on.vaide.app/hubfs/hidefy-record.gif)\n\n---\n\n## What your team actually gains\n\n**Faster ticket handling.** Agents spend less time parsing irrelevant options and more time resolving issues.\n\n**Fewer routing errors.** Assignment dropdowns only show valid targets, so tickets land where they should.\n\n**Cleaner onboarding.** New agents see a scoped Zendesk that matches their role from day one.\n\n**Enforced processes.** Compliance, priority handling, and brand-specific workflows are reflected in the interface itself.\n\n**Reduced admin overhead.** One dashboard to manage visibility across your entire support operation.\n\n---\n\n## Key features\n\n- Visual rule builder — no code required\n- Smart associations: Group → Agents, Group → Forms, Form → Fields, Brand → Groups\n- Real-time updates across all agent sessions\n- Works on ticket view, new ticket, organization sidebar, and user sidebar\n- 31 languages supported\n- Bulk management for large team configurations\n\n---\n\n## Common configurations\n\n| Goal | How Hide.fy handles it |\n|---|---|\n| Hide internal escalation groups from frontline agents | Group visibility rule scoped by agent group |\n| Show only billing forms to the finance team | Group → Form association |\n| Restrict priority field options to senior agents | Field option visibility by agent |\n| Display brand-specific forms only | Brand → Group → Form chain |\n| Simplify ticket view for specialized queues | Form → Field association |\n\n---\n\n## Data handling\n\nHide.fy is privacy-first by design. Visibility settings are stored as Zendesk app metadata and evaluated locally inside the Zendesk client. No ticket content, customer data, or agent activity is sent to external servers.\n\n---\n\n## Built by vaide.app\n\nHide.fy is developed by vaide.app, a team specializing in Zendesk customization and support operations tooling.\n\nQuestions or want a setup walkthrough? Reach us at support@vaide.app.","raw_installation_instructions":"1. Search for **Hide.fy** in the Zendesk Marketplace and click **Install** — no settings required at this step\n2. In Zendesk Admin Center, go to **Apps and Integrations \u003e Zendesk Support Apps** to confirm the installation\n3. Click the **Hide.fy** icon in the Zendesk navigation bar to open the dashboard\n4. Select a section (Groups, Agents, Forms, Fields, etc.), set each element to **Show**, **Hide**, or **Disable**, and save — changes apply instantly\n\nRequires admin access. Questions? **support@vaide.app**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1270197.apps.zdusercontent.com/1270197/assets/1783630919-1183f5f25ccdbeb02c272dd6893747ba/logo-small.png","large_icon":"https://1270197.apps.zdusercontent.com/1270197/assets/1783630919-1183f5f25ccdbeb02c272dd6893747ba/logo.png","screenshots":["https://1270197.apps.zdusercontent.com/1270197/assets/1783630919-1183f5f25ccdbeb02c272dd6893747ba/screenshot-0.png","https://1270197.apps.zdusercontent.com/1270197/assets/1783630919-1183f5f25ccdbeb02c272dd6893747ba/screenshot-1.png","https://1270197.apps.zdusercontent.com/1270197/assets/1783630919-1183f5f25ccdbeb02c272dd6893747ba/screenshot-2.png"],"installation_count":0},{"id":1270209,"name":"ManoMano Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3705049,"app_id":1270209,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-05T04:46:12Z","updated_at":"2026-07-05T04:46:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3705043,"app_id":1270209,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2026-07-05T04:46:11Z","updated_at":"2026-07-05T04:46:11Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3705044,"app_id":1270209,"name":"manomanoReturnIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2026-07-05T04:46:11Z","updated_at":"2026-07-05T04:46:11Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3705045,"app_id":1270209,"name":"manomanoApiBaseUrl","kind":"hidden","required":false,"position":3,"created_at":"2026-07-05T04:46:12Z","updated_at":"2026-07-05T04:46:12Z","default_value":"https://partnersapi.manomano.com/","secure":false,"scopes":null,"options":null},{"id":3705046,"app_id":1270209,"name":"manomanoContractId","kind":"text","required":true,"position":4,"created_at":"2026-07-05T04:46:12Z","updated_at":"2026-07-05T04:46:12Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3705047,"app_id":1270209,"name":"manomanoApiAuthToken","kind":"text","required":true,"position":5,"created_at":"2026-07-05T04:46:12Z","updated_at":"2026-07-05T04:46:12Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3705048,"app_id":1270209,"name":"manomanoDisplayFor","kind":"text","required":false,"position":6,"created_at":"2026-07-05T04:46:12Z","updated_at":"2026-07-05T04:46:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5946,"entity_id":1270209,"app_id":1270209,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TphtrKXyRslQ5NHA3d6g6oq","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1706,"cost_type":"CostStripe","active":true,"created_at":"2026-07-05T04:46:14.000Z","updated_at":"2026-07-05T04:46:14.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-05T04:46:09Z","updated_at":"2026-07-29T02:57:00Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2026-07-29T02:57:00Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-07-29T02:55:29Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with ManoMano","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the Manomano Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany Manomano marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct details:\u003c/strong\u003e Access comprehensive ordered product details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued Manomano marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your Manomano\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from Manomano transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your seller contract ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in the API key.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the Manomano Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any Manomano marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product details:** Access comprehensive ordered product details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued Manomano marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your Manomano\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from Manomano transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your seller contract ID.\n\n__Step 4:__ Fill in the API key.\n\n__Step 5:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1270209.apps.zdusercontent.com/1270209/assets/1785156499-2c6daafa84b62c7e5e83f4f1c8074983/logo-small.png","large_icon":"https://1270209.apps.zdusercontent.com/1270209/assets/1785156499-2c6daafa84b62c7e5e83f4f1c8074983/logo.png","screenshots":["https://1270209.apps.zdusercontent.com/1270209/assets/1785156499-2c6daafa84b62c7e5e83f4f1c8074983/screenshot-0.png","https://1270209.apps.zdusercontent.com/1270209/assets/1785156499-2c6daafa84b62c7e5e83f4f1c8074983/screenshot-1.png","https://1270209.apps.zdusercontent.com/1270209/assets/1785156499-2c6daafa84b62c7e5e83f4f1c8074983/screenshot-2.png"],"installation_count":1},{"id":1270801,"name":"Skip.ly","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3706749,"app_id":1270801,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-07T01:34:48Z","updated_at":"2026-07-07T01:34:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5952,"entity_id":1270801,"app_id":1270801,"amount":2500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1SyHMGEtom5Ah6u5cfqtuzmm","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1J1yobEtom5Ah6u5","cost_id":1707,"cost_type":"CostStripe","active":true,"created_at":"2026-07-07T01:34:49.000Z","updated_at":"2026-07-07T01:34:49.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-07T01:34:47Z","updated_at":"2026-07-23T03:28:42Z","terms_conditions_url":"https://vaide.app/en-US/terms-conditions","app_organization":{"id":4973,"name":"vaide.app","email":"support@vaide.app","website":"https://vaide.app","country_code":"BR","stripe_account_id":"acct_1J1yobEtom5Ah6u5","state":null},"locations":[2],"date_published":"2026-07-23T03:28:42Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-07-07T01:34:47Z","owner_id":269519,"author_name":"vaide.app","author_email":"support@vaide.app","author_url":"https://vaide.app","short_description":"Turn Zendesk's skip log into a live, filterable analytics dashboard.","long_description":"\u003cp\u003e\u003cimg src=\"https://on.vaide.app/hubfs/banner-marketplace.png\" alt=\"vaide.app banner\"\u003e\u003c/p\u003e\n\n\u003ch2\u003eSkipped tickets are invisible until they become a problem.\u003c/h2\u003e\n\n\u003cp\u003eEvery time an agent skips a ticket in Zendesk, that decision disappears into the log — no context, no pattern, no accountability. Recurring skip reasons go unnoticed, some agents skip far more than others, and admins only find out once a ticket has bounced around for hours.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSkip.ly\u003c/strong\u003e turns that raw skip log into a live analytics dashboard, right inside Zendesk Support. No exports, no manual digging — just the numbers, as they happen.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eThe problem with untracked skips\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eTickets get passed over repeatedly with no one noticing the pattern\u003c/li\u003e\n\u003cli\u003eSome agents skip far more than others, with no easy way to see who\u003c/li\u003e\n\u003cli\u003eSkip reasons pile up with no way to spot the recurring ones\u003c/li\u003e\n\u003cli\u003eAdmins only investigate after a customer complains about a delay\u003c/li\u003e\n\u003cli\u003eNo single place to see skip volume across groups, brands, or forms\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHow Skip.ly solves it\u003c/h2\u003e\n\n\u003cp\u003eSkip.ly reads directly from Zendesk\u0026#39;s skip data and turns it into a filterable report, updated in real time. You get visibility into:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSkip volume over time\u003c/strong\u003e — daily, weekly, and cumulative trends\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTop agents\u003c/strong\u003e — who is skipping the most tickets\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSkip reasons\u003c/strong\u003e — which come up most, and how many skips have none at all\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTop tickets\u003c/strong\u003e — which individual tickets get skipped repeatedly\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGroups, brands, and forms\u003c/strong\u003e — where skips are concentrated\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRequesters and organizations\u003c/strong\u003e — which customers are most affected\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEverything is filterable by date range, agent, requester, organization, group, brand, form, tag, status, and priority — with live search across the filtered results.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://on.vaide.app/hubfs/skiply-record.gif\" alt=\"Skip.ly screenshot\"\u003e\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat your team gains\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFaster root-cause analysis\u003c/strong\u003e — see at a glance which agents, groups, or forms generate the most skips.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFewer repeat skips\u003c/strong\u003e — spot tickets that keep getting passed over before they become an SLA problem.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eClear accountability\u003c/strong\u003e — skip activity by agent is visible instead of buried in raw event logs.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBetter staffing decisions\u003c/strong\u003e — skip patterns by group and brand highlight where routing needs adjusting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo extra tooling\u003c/strong\u003e — runs inside Zendesk Support, no separate BI tool or manual data pulls required.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eKey features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReport view\u003c/strong\u003e — charts for skip volume over time, top agents, skip reasons, top tickets, and breakdowns by group, brand, form, organization, and requester\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDetail view\u003c/strong\u003e — full sortable table of every skip in the filtered range\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eExport\u003c/strong\u003e — download the filtered results as CSV or XLSX\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRich filtering\u003c/strong\u003e — date range, agent, requester, organization, group, brand, form, tag, status, priority, and free-text search\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLight and dark theme\u003c/strong\u003e — matches your Zendesk color scheme automatically\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLocal caching\u003c/strong\u003e — repeat views load instantly without re-fetching from Zendesk\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMulti-language interface\u003c/strong\u003e — matches each agent\u0026#39;s Zendesk locale, with 28+ languages including English, Portuguese, Spanish, French, German, Japanese, and Chinese\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eData handling\u003c/h2\u003e\n\n\u003cp\u003eSkip.ly reads skip, ticket, and reference data directly from the Zendesk API inside the Zendesk client. Data is cached locally in the browser to speed up repeat views. No ticket content, customer data, or agent activity is sent to external servers.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBuilt by vaide.app\u003c/h2\u003e\n\n\u003cp\u003eSkip.ly is developed by vaide.app, a team specializing in Zendesk customization and support operations tooling.\u003c/p\u003e\n\n\u003cp\u003eQuestions or want a setup walkthrough? Reach us at support@vaide.app.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eSearch for \u003cstrong\u003eSkip.ly\u003c/strong\u003e in the Zendesk Marketplace and click \u003cstrong\u003eInstall\u003c/strong\u003e — no settings required at this step\u003c/li\u003e\n\u003cli\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and Integrations \u0026gt; Zendesk Support Apps\u003c/strong\u003e to confirm the installation\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eSkip.ly\u003c/strong\u003e icon in the Zendesk navigation bar to open the dashboard\u003c/li\u003e\n\u003cli\u003eFilter by date range, agent, requester, organization, group, brand, form, tag, status, or priority; switch between the \u003cstrong\u003eReport\u003c/strong\u003e and \u003cstrong\u003eDetail\u003c/strong\u003e tabs to explore skip volume, reasons, and trends, and export as \u003cstrong\u003ePDF\u003c/strong\u003e (Report) or \u003cstrong\u003eCSV/XLSX\u003c/strong\u003e (Detail)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRequires admin access. Questions? \u003cstrong\u003esupport@vaide.app\u003c/strong\u003e\u003c/p\u003e\n","raw_long_description":"![vaide.app banner](https://on.vaide.app/hubfs/banner-marketplace.png)\n\n## Skipped tickets are invisible until they become a problem.\n\nEvery time an agent skips a ticket in Zendesk, that decision disappears into the log — no context, no pattern, no accountability. Recurring skip reasons go unnoticed, some agents skip far more than others, and admins only find out once a ticket has bounced around for hours.\n\n**Skip.ly** turns that raw skip log into a live analytics dashboard, right inside Zendesk Support. No exports, no manual digging — just the numbers, as they happen.\n\n---\n\n## The problem with untracked skips\n\n- Tickets get passed over repeatedly with no one noticing the pattern\n- Some agents skip far more than others, with no easy way to see who\n- Skip reasons pile up with no way to spot the recurring ones\n- Admins only investigate after a customer complains about a delay\n- No single place to see skip volume across groups, brands, or forms\n\n---\n\n## How Skip.ly solves it\n\nSkip.ly reads directly from Zendesk's skip data and turns it into a filterable report, updated in real time. You get visibility into:\n\n- **Skip volume over time** — daily, weekly, and cumulative trends\n- **Top agents** — who is skipping the most tickets\n- **Skip reasons** — which come up most, and how many skips have none at all\n- **Top tickets** — which individual tickets get skipped repeatedly\n- **Groups, brands, and forms** — where skips are concentrated\n- **Requesters and organizations** — which customers are most affected\n\nEverything is filterable by date range, agent, requester, organization, group, brand, form, tag, status, and priority — with live search across the filtered results.\n\n![Skip.ly screenshot](https://on.vaide.app/hubfs/skiply-record.gif)\n\n---\n\n## What your team gains\n\n**Faster root-cause analysis** — see at a glance which agents, groups, or forms generate the most skips.\n\n**Fewer repeat skips** — spot tickets that keep getting passed over before they become an SLA problem.\n\n**Clear accountability** — skip activity by agent is visible instead of buried in raw event logs.\n\n**Better staffing decisions** — skip patterns by group and brand highlight where routing needs adjusting.\n\n**No extra tooling** — runs inside Zendesk Support, no separate BI tool or manual data pulls required.\n\n---\n\n## Key features\n\n- **Report view** — charts for skip volume over time, top agents, skip reasons, top tickets, and breakdowns by group, brand, form, organization, and requester\n- **Detail view** — full sortable table of every skip in the filtered range\n- **Export** — download the filtered results as CSV or XLSX\n- **Rich filtering** — date range, agent, requester, organization, group, brand, form, tag, status, priority, and free-text search\n- **Light and dark theme** — matches your Zendesk color scheme automatically\n- **Local caching** — repeat views load instantly without re-fetching from Zendesk\n- **Multi-language interface** — matches each agent's Zendesk locale, with 28+ languages including English, Portuguese, Spanish, French, German, Japanese, and Chinese\n\n---\n\n## Data handling\n\nSkip.ly reads skip, ticket, and reference data directly from the Zendesk API inside the Zendesk client. Data is cached locally in the browser to speed up repeat views. No ticket content, customer data, or agent activity is sent to external servers.\n\n---\n\n## Built by vaide.app\n\nSkip.ly is developed by vaide.app, a team specializing in Zendesk customization and support operations tooling.\n\nQuestions or want a setup walkthrough? Reach us at support@vaide.app.","raw_installation_instructions":"1. Search for **Skip.ly** in the Zendesk Marketplace and click **Install** — no settings required at this step\n2. In Zendesk Admin Center, go to **Apps and Integrations \u003e Zendesk Support Apps** to confirm the installation\n3. Click the **Skip.ly** icon in the Zendesk navigation bar to open the dashboard\n4. Filter by date range, agent, requester, organization, group, brand, form, tag, status, or priority; switch between the **Report** and **Detail** tabs to explore skip volume, reasons, and trends, and export as **PDF** (Report) or **CSV/XLSX** (Detail)\n\nRequires admin access. Questions? **support@vaide.app**","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1270801.apps.zdusercontent.com/1270801/assets/1783388067-86efd7ba32529b026433234855943dab/logo-small.png","large_icon":"https://1270801.apps.zdusercontent.com/1270801/assets/1783388067-86efd7ba32529b026433234855943dab/logo.png","screenshots":["https://1270801.apps.zdusercontent.com/1270801/assets/1783388067-86efd7ba32529b026433234855943dab/screenshot-0.png","https://1270801.apps.zdusercontent.com/1270801/assets/1783388067-86efd7ba32529b026433234855943dab/screenshot-1.png","https://1270801.apps.zdusercontent.com/1270801/assets/1783388067-86efd7ba32529b026433234855943dab/screenshot-2.png"],"installation_count":0},{"id":1270964,"name":"DataSpeak","state":"published","version":"1.0.21","framework_version":"2.0","parameters":[{"id":3707353,"app_id":1270964,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-07T11:08:19Z","updated_at":"2026-07-07T11:08:19Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707332,"app_id":1270964,"name":"apiKey","kind":"text","required":false,"position":1,"created_at":"2026-07-07T11:08:17Z","updated_at":"2026-08-12T22:36:05Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3707333,"app_id":1270964,"name":"clientId","kind":"text","required":false,"position":2,"created_at":"2026-07-07T11:08:17Z","updated_at":"2026-07-07T11:08:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707334,"app_id":1270964,"name":"apiHost","kind":"text","required":false,"position":3,"created_at":"2026-07-07T11:08:17Z","updated_at":"2026-07-07T11:08:17Z","default_value":"api.dataspeak.nl","secure":false,"scopes":null,"options":null},{"id":3707335,"app_id":1270964,"name":"baseUrl","kind":"url","required":false,"position":4,"created_at":"2026-07-07T11:08:17Z","updated_at":"2026-07-07T11:08:17Z","default_value":"https://chat.dataspeak.nl","secure":false,"scopes":null,"options":null},{"id":3707337,"app_id":1270964,"name":"assistantInterfaceId","kind":"text","required":false,"position":5,"created_at":"2026-07-07T11:08:17Z","updated_at":"2026-08-12T22:36:05Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707339,"app_id":1270964,"name":"ticketSidebarAssistantInterfaceId","kind":"text","required":false,"position":6,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707340,"app_id":1270964,"name":"ticketSidebarWidgetVersion","kind":"text","required":false,"position":7,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":"v2","secure":false,"scopes":null,"options":null},{"id":3707341,"app_id":1270964,"name":"ticketSidebarWidgetHeight","kind":"number","required":false,"position":8,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":"700","secure":false,"scopes":null,"options":null},{"id":3707343,"app_id":1270964,"name":"newTicketSidebarAssistantInterfaceId","kind":"text","required":false,"position":9,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707344,"app_id":1270964,"name":"newTicketSidebarWidgetVersion","kind":"text","required":false,"position":10,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":"v2","secure":false,"scopes":null,"options":null},{"id":3707345,"app_id":1270964,"name":"newTicketSidebarWidgetHeight","kind":"number","required":false,"position":11,"created_at":"2026-07-07T11:08:18Z","updated_at":"2026-09-21T05:05:09Z","default_value":"700","secure":false,"scopes":null,"options":null},{"id":3707347,"app_id":1270964,"name":"userSidebarAssistantInterfaceId","kind":"text","required":false,"position":12,"created_at":"2026-07-07T11:08:19Z","updated_at":"2026-09-21T05:05:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3707348,"app_id":1270964,"name":"userSidebarWidgetVersion","kind":"text","required":false,"position":13,"created_at":"2026-07-07T11:08:19Z","updated_at":"2026-09-21T05:05:09Z","default_value":"v2","secure":false,"scopes":null,"options":null},{"id":3707349,"app_id":1270964,"name":"userSidebarWidgetHeight","kind":"number","required":false,"position":14,"created_at":"2026-07-07T11:08:19Z","updated_at":"2026-09-21T05:05:09Z","default_value":"700","secure":false,"scopes":null,"options":null},{"id":3791137,"app_id":1270964,"name":"navBarAssistantInterfaceId","kind":"text","required":false,"position":15,"created_at":"2026-09-21T05:05:09Z","updated_at":"2026-09-21T05:05:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3791138,"app_id":1270964,"name":"navBarWidgetVersion","kind":"text","required":false,"position":16,"created_at":"202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and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-07T11:08:14Z","updated_at":"2026-09-21T05:17:29Z","terms_conditions_url":null,"app_organization":{"id":7830,"name":"DataSpeak","email":"arno@dataspeak.nl","website":"https://www.dataspeak.nl","country_code":"NL","stripe_account_id":null,"state":null},"locations":[3,4,5,2],"date_published":"2026-09-21T05:17:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dataspeak.nl/en/pricing/zendesk"},"location_names":["ticket_sidebar","new_ticket_sidebar","user_sidebar","nav_bar"],"last_update_time":"2026-09-21T05:05:01Z","owner_id":269519,"author_name":"DataSpeak","author_email":"info@dataspeak.nl","author_url":"https://dataspeak.nl","short_description":"AI agent assist in tickets. Leave settings blank, then click Install.","long_description":"\u003ch3\u003eAbout DataSpeak\u003c/h3\u003e\n\n\u003cp\u003eDataSpeak builds AI assistants for customer service and support teams. We help organizations answer questions faster, guide agents with reliable knowledge, and keep every conversation consistent with their brand voice — without losing control of workflows or data. Our platform combines retrieval over your own knowledge with agentic assistants that agents and customers can use across channels. Learn more at \u003ca href=\"https://dataspeak.nl\"\u003edataspeak.nl\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eWhat this app does\u003c/h3\u003e\n\n\u003cp\u003eDataSpeak brings your AI assistant into Zendesk Agent Workspace so agents get help without leaving the ticket. After you install from the Marketplace, open the DataSpeak app in the \u003cstrong\u003eticket sidebar\u003c/strong\u003e and follow the in-app setup flow to connect your Zendesk subdomain to a DataSpeak assistant. Setup creates the assistant, connects Zendesk with OAuth, writes the API key and interface IDs into the app settings, and can sync Help Center knowledge for retrieval.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall tip:\u003c/strong\u003e On the install screen you can leave every field empty and click \u003cstrong\u003eInstall\u003c/strong\u003e. Configuration is filled in automatically by the in-app setup wizard — you do not need to paste API keys or interface IDs at install time.\u003c/p\u003e\n\n\u003cp\u003eOnce connected, agents can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eChat with your DataSpeak assistant in the \u003cstrong\u003eticket sidebar\u003c/strong\u003e, \u003cstrong\u003enew ticket sidebar\u003c/strong\u003e, \u003cstrong\u003euser sidebar\u003c/strong\u003e, and \u003cstrong\u003enav bar\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eGet ticket-aware answers — subject, status, requester details, and related context are passed into the conversation so guidance stays grounded in the case at hand\u003c/li\u003e\n\u003cli\u003eSummarize tickets, search Help Center knowledge, and draft clearer replies without switching tools\u003c/li\u003e\n\u003cli\u003eResume or thread chats per ticket via secure conversation references\u003c/li\u003e\n\u003cli\u003eOptionally identify the signed-in Zendesk agent in DataSpeak with JWT auth\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat it does well:\u003c/strong\u003e faster first responses, clearer summaries, and consistent guidance from your own knowledge — right where agents already work.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePricing:\u003c/strong\u003e DataSpeak is billed outside the Zendesk Marketplace. See \u003ca href=\"https://dataspeak.nl/en/pricing/zendesk\"\u003edataspeak.nl/en/pricing/zendesk\u003c/a\u003e for current pricing details.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRelated listing:\u003c/strong\u003e Optional workflow write-back to Zendesk (tickets, users, organizations) is provided via the separate marketing-only listing \u003cstrong\u003eDataSpeak Connect\u003c/strong\u003e, using global OAuth from the DataSpeak dashboard. This ZAF app does not write to Zendesk tickets itself.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eData used:\u003c/strong\u003e Ticket ID, subject, status, and requester email/name are sent to DataSpeak when the widget loads. When JWT is enabled, the signed-in agent\u0026#39;s Zendesk user id, email, and name are also sent. During Marketplace setup, Zendesk OAuth is used to connect your subdomain and configure the assistant. Data is used only to provide AI-assisted responses, conversation threading, and setup/configuration in DataSpeak.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData written:\u003c/strong\u003e This app does not write to Zendesk tickets directly. Optional workflow write-back uses the separate \u003cstrong\u003eDataSpeak Connect\u003c/strong\u003e listing (Zendesk datasource + global OAuth in the DataSpeak dashboard).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrivacy policy:\u003c/strong\u003e https://dataspeak.nl/en/privacy#connected-services\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eMarketplace (recommended)\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eYou do not need to fill in the install form.\u003c/strong\u003e Leave API key, interface IDs, and other fields empty (defaults are fine) and click \u003cstrong\u003eInstall\u003c/strong\u003e. The guided setup that follows writes all configuration for you.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e with settings left blank.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen DataSpeak in Agent Workspace (ticket sidebar) → \u003cstrong\u003eOpen DataSpeak setup\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eComplete the wizard (create Agent Assist, connect Zendesk OAuth, finish). DataSpeak writes the API key and interface IDs automatically and can sync Help Center knowledge.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReopen the app on a ticket — chat should load.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eManual / private install\u003c/h3\u003e\n\n\u003cp\u003eOnly if you already have a DataSpeak client and are not using the in-app setup:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eUpload or install the app in Admin Center → Apps and integrations → Zendesk Support apps.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePaste your \u003cstrong\u003eDataSpeak API key\u003c/strong\u003e and \u003cstrong\u003eAssistant Interface ID\u003c/strong\u003e(s) from the DataSpeak dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptional: set \u003cstrong\u003eDataSpeak Client ID\u003c/strong\u003e when JWT signing is enabled.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave and open a ticket in Agent Workspace.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### About DataSpeak\n\nDataSpeak builds AI assistants for customer service and support teams. We help organizations answer questions faster, guide agents with reliable knowledge, and keep every conversation consistent with their brand voice — without losing control of workflows or data. Our platform combines retrieval over your own knowledge with agentic assistants that agents and customers can use across channels. Learn more at [dataspeak.nl](https://dataspeak.nl).\n\n### What this app does\n\nDataSpeak brings your AI assistant into Zendesk Agent Workspace so agents get help without leaving the ticket. After you install from the Marketplace, open the DataSpeak app in the **ticket sidebar** and follow the in-app setup flow to connect your Zendesk subdomain to a DataSpeak assistant. Setup creates the assistant, connects Zendesk with OAuth, writes the API key and interface IDs into the app settings, and can sync Help Center knowledge for retrieval.\n\n**Install tip:** On the install screen you can leave every field empty and click **Install**. Configuration is filled in automatically by the in-app setup wizard — you do not need to paste API keys or interface IDs at install time.\n\nOnce connected, agents can:\n\n* Chat with your DataSpeak assistant in the **ticket sidebar**, **new ticket sidebar**, **user sidebar**, and **nav bar**\n* Get ticket-aware answers — subject, status, requester details, and related context are passed into the conversation so guidance stays grounded in the case at hand\n* Summarize tickets, search Help Center knowledge, and draft clearer replies without switching tools\n* Resume or thread chats per ticket via secure conversation references\n* Optionally identify the signed-in Zendesk agent in DataSpeak with JWT auth\n\n**What it does well:** faster first responses, clearer summaries, and consistent guidance from your own knowledge — right where agents already work.\n\n**Pricing:** DataSpeak is billed outside the Zendesk Marketplace. See [dataspeak.nl/en/pricing/zendesk](https://dataspeak.nl/en/pricing/zendesk) for current pricing details.\n\n**Related listing:** Optional workflow write-back to Zendesk (tickets, users, organizations) is provided via the separate marketing-only listing **DataSpeak Connect**, using global OAuth from the DataSpeak dashboard. This ZAF app does not write to Zendesk tickets itself.\n\n### Data disclosure\n\n**Data used:** Ticket ID, subject, status, and requester email/name are sent to DataSpeak when the widget loads. When JWT is enabled, the signed-in agent's Zendesk user id, email, and name are also sent. During Marketplace setup, Zendesk OAuth is used to connect your subdomain and configure the assistant. Data is used only to provide AI-assisted responses, conversation threading, and setup/configuration in DataSpeak.\n\n**Data written:** This app does not write to Zendesk tickets directly. Optional workflow write-back uses the separate **DataSpeak Connect** listing (Zendesk datasource + global OAuth in the DataSpeak dashboard).\n\n**Privacy policy:** https://dataspeak.nl/en/privacy#connected-services","raw_installation_instructions":"### Marketplace (recommended)\n\n**You do not need to fill in the install form.** Leave API key, interface IDs, and other fields empty (defaults are fine) and click **Install**. The guided setup that follows writes all configuration for you.\n\n1. Click **Install** with settings left blank.\n\n2. Open DataSpeak in Agent Workspace (ticket sidebar) → **Open DataSpeak setup**.\n\n3. Complete the wizard (create Agent Assist, connect Zendesk OAuth, finish). DataSpeak writes the API key and interface IDs automatically and can sync Help Center knowledge.\n\n4. Reopen the app on a ticket — chat should load.\n\n### Manual / private install\n\nOnly if you already have a DataSpeak client and are not using the in-app setup:\n\n1. Upload or install the app in Admin Center → Apps and integrations → Zendesk Support apps.\n\n2. Paste your **DataSpeak API key** and **Assistant Interface ID**(s) from the DataSpeak dashboard.\n\n3. Optional: set **DataSpeak Client ID** when JWT signing is enabled.\n\n4. Save and open a ticket in Agent Workspace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1270964.apps.zdusercontent.com/1270964/assets/1789420059-7cda9eb0d4de84ec322bff9f60862b19/logo-small.png","large_icon":"https://1270964.apps.zdusercontent.com/1270964/assets/1789420059-7cda9eb0d4de84ec322bff9f60862b19/logo.png","screenshots":["https://1270964.apps.zdusercontent.com/1270964/assets/1789420059-7cda9eb0d4de84ec322bff9f60862b19/screenshot-0.png","https://1270964.apps.zdusercontent.com/1270964/assets/1789420059-7cda9eb0d4de84ec322bff9f60862b19/screenshot-1.png","https://1270964.apps.zdusercontent.com/1270964/assets/1789420059-7cda9eb0d4de84ec322bff9f60862b19/screenshot-2.png"],"installation_count":0},{"id":1271997,"name":"Auto Ticket Assignee","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3711015,"app_id":1271997,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-09T14:04:30Z","updated_at":"2026-07-09T14:04:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5959,"entity_id":1271997,"app_id":1271997,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-09T14:04:31.000Z","updated_at":"2026-07-09T14:04:31.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-09T14:04:29Z","updated_at":"2026-08-10T18:26:37Z","terms_conditions_url":null,"app_organization":{"id":7837,"name":"Shreyank","email":"shreyankprabhu@gmail.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-10T18:26:36Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-07T20:23:40Z","owner_id":269519,"author_name":"Shreyank Prabhu","author_email":"shreyankprabhu@gmail.com","author_url":"https://www.linkedin.com/in/shreyankprabhu/","short_description":"Automatically assigns tickets to the agent viewing them, with collision detection when other agents are on the same ticket.","long_description":"\u003cp\u003eAbout the developer\u003c/p\u003e\n\n\u003cp\u003eAuto Ticket Assignee is built and maintained by Shreyank Prabhu, an independent developer and program manager who enjoys building practical tools that make support teams\u0026#39; day-to-day work faster and less manual. This app is one of those tools, created to remove the small but repetitive friction of claiming and assigning tickets.\u003c/p\u003e\n\n\u003cp\u003eWhat the app does\u003c/p\u003e\n\n\u003cp\u003eAuto Ticket Assignee streamlines ticket ownership directly in the Zendesk Agent Workspace ticket sidebar:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWhen a non-admin agent opens an unassigned ticket, the ticket is automatically assigned to them, so ownership is clear from the moment they start working.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf other agents are already viewing the same ticket, auto-assignment is held back and the agent is shown who else is on the ticket, with the option to pick it up manually. This prevents accidental takeovers and duplicated work.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdministrators are never auto-assigned; instead they get a one-click \u0026quot;Assign to Me\u0026quot; action, keeping admin browsing non-disruptive.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen two agents act on the same ticket at nearly the same moment, the app detects the assignment conflict and surfaces it clearly rather than failing silently.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe result is cleaner ticket ownership, fewer collisions between agents, and less time spent manually assigning work.\u003c/p\u003e\n\n\u003cp\u003eData handling and privacy\u003c/p\u003e\n\n\u003cp\u003eThis app runs entirely inside your own Zendesk instance using the Zendesk App Framework (ZAF). It reads only the data required to assign tickets: the ticket\u0026#39;s ID, status, current assignee and current viewers, and the signed-in agent\u0026#39;s ID, name and role. Every Zendesk API call is made through ZAF on behalf of the signed-in agent and is subject to that agent\u0026#39;s existing Zendesk permissions.\u003c/p\u003e\n\n\u003cp\u003eThe app does not send, store, or process any data outside of Zendesk. It uses no external servers, no third-party services, no analytics, and no external credentials or OAuth. No customer or ticket data ever leaves your Zendesk account, so there is no external data processing to disclose.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and it will appear in the ticket sidebar in the Zendesk Agent Workspace. No configuration is required.\u003c/p\u003e\n\n\u003cp\u003eNote: this app requires the Agent Workspace for viewer detection. Administrators can restrict which roles or groups see the app from the app\u0026#39;s installation settings in Admin Center.\u003c/p\u003e\n","raw_long_description":"About the developer\n\nAuto Ticket Assignee is built and maintained by Shreyank Prabhu, an independent developer and program manager who enjoys building practical tools that make support teams' day-to-day work faster and less manual. This app is one of those tools, created to remove the small but repetitive friction of claiming and assigning tickets.\n\nWhat the app does\n\nAuto Ticket Assignee streamlines ticket ownership directly in the Zendesk Agent Workspace ticket sidebar:\n\n- When a non-admin agent opens an unassigned ticket, the ticket is automatically assigned to them, so ownership is clear from the moment they start working.\n\n- If other agents are already viewing the same ticket, auto-assignment is held back and the agent is shown who else is on the ticket, with the option to pick it up manually. This prevents accidental takeovers and duplicated work.\n\n- Administrators are never auto-assigned; instead they get a one-click \"Assign to Me\" action, keeping admin browsing non-disruptive.\n\n- When two agents act on the same ticket at nearly the same moment, the app detects the assignment conflict and surfaces it clearly rather than failing silently.\n\nThe result is cleaner ticket ownership, fewer collisions between agents, and less time spent manually assigning work.\n\nData handling and privacy\n\nThis app runs entirely inside your own Zendesk instance using the Zendesk App Framework (ZAF). It reads only the data required to assign tickets: the ticket's ID, status, current assignee and current viewers, and the signed-in agent's ID, name and role. Every Zendesk API call is made through ZAF on behalf of the signed-in agent and is subject to that agent's existing Zendesk permissions.\n\nThe app does not send, store, or process any data outside of Zendesk. It uses no external servers, no third-party services, no analytics, and no external credentials or OAuth. No customer or ticket data ever leaves your Zendesk account, so there is no external data processing to disclose.","raw_installation_instructions":"Install the app and it will appear in the ticket sidebar in the Zendesk Agent Workspace. No configuration is required.\n\nNote: this app requires the Agent Workspace for viewer detection. Administrators can restrict which roles or groups see the app from the app's installation settings in Admin Center.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1271997.apps.zdusercontent.com/1271997/assets/1785419227-85b241523e23ff8f329da4f2bd692368/logo-small.png","large_icon":"https://1271997.apps.zdusercontent.com/1271997/assets/1785419227-85b241523e23ff8f329da4f2bd692368/logo.png","screenshots":[],"installation_count":1},{"id":1273288,"name":"SevenRooms Reservations","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3714746,"app_id":1273288,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-13T23:45:48Z","updated_at":"2026-07-13T23:45:48Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3714742,"app_id":1273288,"name":"client_id","kind":"text","required":true,"position":1,"created_at":"2026-07-13T23:45:47Z","updated_at":"2026-07-13T23:45:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3714743,"app_id":1273288,"name":"client_secret","kind":"text","required":true,"position":2,"created_at":"2026-07-13T23:45:47Z","updated_at":"2026-07-13T23:45:47Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3714744,"app_id":1273288,"name":"venue_group_id","kind":"text","required":true,"position":3,"created_at":"2026-07-13T23:45:47Z","updated_at":"2026-07-13T23:45:47Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3714745,"app_id":1273288,"name":"base_url","kind":"text","required":true,"position":4,"created_at":"2026-07-13T23:45:48Z","updated_at":"2026-07-13T23:45:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5963,"entity_id":1273288,"app_id":1273288,"amount":100,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TstUIBq13Pgax7Dj0sSI0Bh","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QE2J7Bq13Pgax7D","cost_id":1710,"cost_type":"CostStripe","active":true,"created_at":"2026-07-13T23:45:49.000Z","updated_at":"2026-07-13T23:45:49.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-13T23:45:46Z","updated_at":"2026-07-28T20:58:23Z","terms_conditions_url":"https://gravity.cx/about-gravity-cx/privacy/terms-and-conditions-professional-services/","app_organization":{"id":3049,"name":"Gravity CX","email":"customerdelight@gravitycx.cx","website":"https://gravity.cx?utm_source=zendesk-partner-page","country_code":"AU","stripe_account_id":"acct_1QE2J7Bq13Pgax7D","state":"published"},"locations":[3],"date_published":"2026-07-28T20:58:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-07-28T20:57:26Z","owner_id":269519,"author_name":"Gravity CX","author_email":"support@gravity.cx","author_url":"https://gravity.cx","short_description":"View SevenRooms reservations from Zendesk tickets","long_description":"\u003cp\u003eSevenRooms Reservations brings your restaurant\u0026#39;s booking history directly into the Zendesk ticket sidebar, so support agents can see a guest\u0026#39;s reservations without switching tools.\u003c/p\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://gravity.cx/?utm_source=zendesk_marketplace\u0026utm_medium=organic\"\u003eGravity CX\u003c/a\u003e, this app looks up the ticket requester\u0026#39;s SevenRooms reservation history by email and lets agents:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee upcoming and past reservations, plus pending reservation requests, at a glance\u003c/li\u003e\n\u003cli\u003eOpen any reservation or request to view its full details, read-only\u003c/li\u003e\n\u003cli\u003eSearch for any guest\u0026#39;s reservations by email address\u003c/li\u003e\n\u003cli\u003eJump straight to the reservation in SevenRooms to make changes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe app is read-only: it displays reservation information inside Zendesk and links out to SevenRooms for any edits, so your booking data always changes in one place.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo provide these features, the app sends data between your Zendesk account and your SevenRooms account. The ticket requester\u0026#39;s email address (or an email an agent searches for) is sent to SevenRooms to look up reservations. Reservation, request, and venue data returned by SevenRooms is displayed in the ticket sidebar. The app does not create, edit, or cancel any data in SevenRooms. Your SevenRooms API credentials are stored as encrypted Zendesk secure settings and are never exposed to the browser. Guest and ticket data is exchanged directly between Zendesk and SevenRooms and is not sent to any other third party.\u003c/p\u003e\n\n\u003cp\u003eGravity CX does not collect any personal information about guests or tickets. The only information Gravity CX collects is Zendesk app usage and installation data. For details on how Gravity CX handles data, see our \u003ca href=\"https://gravity.cx/about-gravity-cx/privacy/security-and-privacy/\"\u003eSecurity and Privacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you start, you need a SevenRooms API client ID and client secret. Contact your SevenRooms account manager or SevenRooms support to request API access for your venue group.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn SevenRooms, note your \u003cstrong\u003evenue group ID\u003c/strong\u003e and obtain your API \u003cstrong\u003eclient ID\u003c/strong\u003e and \u003cstrong\u003eclient secret\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eInstall the app in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eOn the app settings screen, enter your \u003cstrong\u003eClient ID\u003c/strong\u003e and \u003cstrong\u003eClient secret\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter your \u003cstrong\u003eVenue group ID\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter the \u003cstrong\u003eAPI base URL\u003c/strong\u003e for your SevenRooms environment:\n\n\u003cul\u003e\n\u003cli\u003eDemo: https://demo.sevenrooms.com/api-ext/2_4/\u003c/li\u003e\n\u003cli\u003eUS (production): https://api.sevenrooms.com/2_4/\u003c/li\u003e\n\u003cli\u003eEU (production): https://api.eu.sevenrooms.com/2_4/\nInclude the trailing slash.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen any ticket — the SevenRooms Reservations panel appears in the right-hand sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"SevenRooms Reservations brings your restaurant's booking history directly into the Zendesk ticket sidebar, so support agents can see a guest's reservations without switching tools.\n\nBuilt by [Gravity CX](https://gravity.cx/?utm_source=zendesk_marketplace\u0026utm_medium=organic), this app looks up the ticket requester's SevenRooms reservation history by email and lets agents:\n\n- See upcoming and past reservations, plus pending reservation requests, at a glance\n- Open any reservation or request to view its full details, read-only\n- Search for any guest's reservations by email address\n- Jump straight to the reservation in SevenRooms to make changes\n\nThe app is read-only: it displays reservation information inside Zendesk and links out to SevenRooms for any edits, so your booking data always changes in one place.\n\n**Data disclosure**\n\nTo provide these features, the app sends data between your Zendesk account and your SevenRooms account. The ticket requester's email address (or an email an agent searches for) is sent to SevenRooms to look up reservations. Reservation, request, and venue data returned by SevenRooms is displayed in the ticket sidebar. The app does not create, edit, or cancel any data in SevenRooms. Your SevenRooms API credentials are stored as encrypted Zendesk secure settings and are never exposed to the browser. Guest and ticket data is exchanged directly between Zendesk and SevenRooms and is not sent to any other third party.\n\nGravity CX does not collect any personal information about guests or tickets. The only information Gravity CX collects is Zendesk app usage and installation data. For details on how Gravity CX handles data, see our [Security and Privacy policy](https://gravity.cx/about-gravity-cx/privacy/security-and-privacy/).","raw_installation_instructions":"Before you start, you need a SevenRooms API client ID and client secret. Contact your SevenRooms account manager or SevenRooms support to request API access for your venue group.\n\n1. In SevenRooms, note your **venue group ID** and obtain your API **client ID** and **client secret**.\n2. Install the app in Zendesk Support.\n3. On the app settings screen, enter your **Client ID** and **Client secret**.\n4. Enter your **Venue group ID**.\n5. Enter the **API base URL** for your SevenRooms environment:\n   - Demo: https://demo.sevenrooms.com/api-ext/2_4/\n   - US (production): https://api.sevenrooms.com/2_4/\n   - EU (production): https://api.eu.sevenrooms.com/2_4/\n   Include the trailing slash.\n6. Click **Install**.\n7. Open any ticket — the SevenRooms Reservations panel appears in the right-hand sidebar.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1273288.apps.zdusercontent.com/1273288/assets/1784853819-498ddb1b0872144fc9c1685a4b13d670/logo-small.png","large_icon":"https://1273288.apps.zdusercontent.com/1273288/assets/1784853819-498ddb1b0872144fc9c1685a4b13d670/logo.png","screenshots":["https://1273288.apps.zdusercontent.com/1273288/assets/1784853819-498ddb1b0872144fc9c1685a4b13d670/screenshot-0.png","https://1273288.apps.zdusercontent.com/1273288/assets/1784853819-498ddb1b0872144fc9c1685a4b13d670/screenshot-1.png","https://1273288.apps.zdusercontent.com/1273288/assets/1784853819-498ddb1b0872144fc9c1685a4b13d670/screenshot-2.png"],"installation_count":0},{"id":1273891,"name":"Triage Genius","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-15T13:25:32Z","updated_at":"2026-08-10T18:59:17Z","terms_conditions_url":null,"app_organization":{"id":7801,"name":"Researchmatic Limited","email":"support@researchmatic.com","website":"https://triagegenius.com","country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-10T18:59:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://triagegenius.com"},"location_names":[],"last_update_time":"2026-07-29T03:21:56Z","owner_id":269519,"author_name":"Triage Genius","author_email":"support@triagegenius.com","author_url":"https://triagegenius.com","short_description":"AI triage that auto-tags Zendesk tickets by category, priority \u0026 sentiment.","long_description":"\u003cp\u003eTriage Genius brings autonomous, AI-powered intelligent triage to Zendesk Support. Every new ticket is automatically classified by category, priority, language and (optionally) sentiment, and the results are written straight back to the ticket as native fields and tags. Because it works exactly like Zendesk\u0026#39;s own Intelligent Triage — classify, tag, and let your triggers route — there is zero learning curve. You keep using the trigger and automation knowledge your team already has.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect your Zendesk account with a secure OAuth connection — no passwords or API tokens stored.\u003c/li\u003e\n\u003cli\u003eTriage Genius receives each new ticket via webhook and classifies it in real time.\u003c/li\u003e\n\u003cli\u003eCategory, priority, language and sentiment are applied to the ticket automatically.\u003c/li\u003e\n\u003cli\u003eYour existing Zendesk triggers route, escalate and assign based on those tags.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy teams choose Triage Genius\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWorks the Zendesk way\u003c/strong\u003e — classification and tagging only; your triggers stay in control of routing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast and accurate\u003c/strong\u003e — powered by a cost-efficient GPT-class model tuned for support classification.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTransparent, per-account pricing\u003c/strong\u003e — no per-agent fees.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrivacy-first\u003c/strong\u003e — encrypted OAuth tokens, no ticket content retained beyond classification.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTriage Genius is a server-side integration operated by Researchmatic Limited. When you connect your Zendesk account, the app accesses the content and metadata of your support tickets (subject, description, language and related fields) in order to classify each ticket and write category, priority, language and sentiment tags back to it. Ticket content is transmitted over encrypted connections to our processing backend hosted on Cloudflare and to OpenAI, which provides the AI classification models; it is used solely to produce the classification and is not used to train AI models. We store your Zendesk OAuth tokens (encrypted), the resulting classifications, and usage counts for billing. We do not store your Zendesk password or a copy of your full ticket archive. Payment processing is handled by Stripe. Full details of the data we access, use and store — including retention periods, international transfers and your rights — are in our Privacy Policy at https://triagegenius.com/privacy and Terms of Service at https://triagegenius.com/terms.\u003c/p\u003e\n\n\u003cp\u003eLearn more at https://triagegenius.com.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTriage Genius is a server-side integration — there is nothing to install inside Zendesk. Create an account at https://triagegenius.com, connect your Zendesk account via the secure OAuth flow in the onboarding wizard, and classification begins automatically on your next ticket.\u003c/p\u003e\n","raw_long_description":"Triage Genius brings autonomous, AI-powered intelligent triage to Zendesk Support. Every new ticket is automatically classified by category, priority, language and (optionally) sentiment, and the results are written straight back to the ticket as native fields and tags. Because it works exactly like Zendesk's own Intelligent Triage — classify, tag, and let your triggers route — there is zero learning curve. You keep using the trigger and automation knowledge your team already has.\n\n**How it works**\n\n1. Connect your Zendesk account with a secure OAuth connection — no passwords or API tokens stored.\n2. Triage Genius receives each new ticket via webhook and classifies it in real time.\n3. Category, priority, language and sentiment are applied to the ticket automatically.\n4. Your existing Zendesk triggers route, escalate and assign based on those tags.\n\n**Why teams choose Triage Genius**\n\n- **Works the Zendesk way** — classification and tagging only; your triggers stay in control of routing.\n- **Fast and accurate** — powered by a cost-efficient GPT-class model tuned for support classification.\n- **Transparent, per-account pricing** — no per-agent fees.\n- **Privacy-first** — encrypted OAuth tokens, no ticket content retained beyond classification.\n\n**Data disclosure**\n\nTriage Genius is a server-side integration operated by Researchmatic Limited. When you connect your Zendesk account, the app accesses the content and metadata of your support tickets (subject, description, language and related fields) in order to classify each ticket and write category, priority, language and sentiment tags back to it. Ticket content is transmitted over encrypted connections to our processing backend hosted on Cloudflare and to OpenAI, which provides the AI classification models; it is used solely to produce the classification and is not used to train AI models. We store your Zendesk OAuth tokens (encrypted), the resulting classifications, and usage counts for billing. We do not store your Zendesk password or a copy of your full ticket archive. Payment processing is handled by Stripe. Full details of the data we access, use and store — including retention periods, international transfers and your rights — are in our Privacy Policy at https://triagegenius.com/privacy and Terms of Service at https://triagegenius.com/terms.\n\nLearn more at https://triagegenius.com.","raw_installation_instructions":"Triage Genius is a server-side integration — there is nothing to install inside Zendesk. Create an account at https://triagegenius.com, connect your Zendesk account via the secure OAuth flow in the onboarding wizard, and classification begins automatically on your next ticket.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1273891.apps.zdusercontent.com/1273891/assets/1785227968-8010cfe43b6b53838960794c8ef77945/logo-small.png","large_icon":"https://1273891.apps.zdusercontent.com/1273891/assets/1785227968-8010cfe43b6b53838960794c8ef77945/logo.png","screenshots":["https://1273891.apps.zdusercontent.com/1273891/assets/1785227968-8010cfe43b6b53838960794c8ef77945/screenshot-0.png","https://1273891.apps.zdusercontent.com/1273891/assets/1785227968-8010cfe43b6b53838960794c8ef77945/screenshot-1.png","https://1273891.apps.zdusercontent.com/1273891/assets/1785227968-8010cfe43b6b53838960794c8ef77945/screenshot-2.png"],"installation_count":0},{"id":1273944,"name":"Setloop","state":"published","version":"2.0.1","framework_version":"2.0","parameters":[{"id":3717331,"app_id":1273944,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-15T15:07:15Z","updated_at":"2026-07-15T15:07:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5973,"entity_id":1273944,"app_id":1273944,"amount":1495,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TtU23FbPvg7RFxjnDf9vlts","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1ReJzRFbPvg7RFxj","cost_id":1716,"cost_type":"CostStripe","active":true,"created_at":"2026-07-15T15:07:16.000Z","updated_at":"2026-07-15T15:07:16.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":365}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-15T15:07:14Z","updated_at":"2026-09-15T17:50:57Z","terms_conditions_url":null,"app_organization":{"id":7852,"name":"Setloop Ltd","email":"craig@setloop.com","website":null,"country_code":"GB","stripe_account_id":"acct_1ReJzRFbPvg7RFxj","state":null},"locations":[3,2],"date_published":"2026-08-12T22:25:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-09-15T17:50:53Z","owner_id":269519,"author_name":"Setloop Ltd","author_email":"craig@setloop.com","author_url":"https://setloop.com","short_description":"View and manage Shopify orders from Zendesk tickets","long_description":"\u003cp\u003eSetloop is a Shopify integration built for support teams running customer service on Zendesk. It brings Shopify order management directly into the ticket sidebar, so agents never have to leave Zendesk to look up or act on a customer\u0026#39;s order.\u003c/p\u003e\n\n\u003cp\u003eSetloop is also listed on the Shopify App Store: https://apps.shopify.com/setloop-zendesk-connector -- install it there to connect your Shopify store(s) to this app.\u003c/p\u003e\n\n\u003cp\u003eWhat Setloop does:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAutomatically shows a customer\u0026#39;s Shopify orders in the ticket sidebar, matched by the ticket requester\u0026#39;s email\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDisplays order details: line items, totals, financial and fulfillment status, and shipping address\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProcesses full, partial, and shipping refunds\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCreates full or partial reship orders as free replacements\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdits order quantities, addresses, and line item discounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCancels orders and manages order tags\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMerges results across every Shopify store connected to the account, so agents supporting multiple brands see one unified view\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAttributes every action to the agent who performed it, recorded on the Shopify order timeline\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eHow Setloop handles data:\u003c/p\u003e\n\n\u003cp\u003eSetloop connects to Shopify using OAuth -- merchants never paste API tokens, and Setloop\u0026#39;s backend stores only the OAuth access token needed to call the Shopify Admin API on the merchant\u0026#39;s behalf.\u003c/p\u003e\n\n\u003cp\u003eTo find a customer\u0026#39;s orders, Setloop sends the Zendesk ticket requester\u0026#39;s email address to the Setloop API, which uses it to search the connected Shopify store(s); this email is used transiently for the search and is not stored.\u003c/p\u003e\n\n\u003cp\u003eThe agent\u0026#39;s name is sent to Shopify as attribution on any action taken.\u003c/p\u003e\n\n\u003cp\u003eSetloop does not store Zendesk ticket content or end-user personal data.\u003c/p\u003e\n\n\u003cp\u003eFull details are in our privacy policy: https://setloop.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall Setloop from the Zendesk Marketplace and open it from the left navigation bar in Zendesk.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Setloop panel, click \u0026quot;Open the Shopify App Store\u0026quot; (or go to https://apps.shopify.com/setloop-zendesk-connector) and install Setloop on your Shopify store, approving the requested access.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShopify shows a Setloop account key once -- copy it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBack in the Setloop panel in Zendesk, paste the account key into \u0026quot;Link your Setloop account\u0026quot; and click \u0026quot;Link account\u0026quot;.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRepeat steps 2-4 for each additional Shopify store you want connected to the same Setloop account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNo further configuration is required. Open any ticket and the customer\u0026#39;s Shopify orders appear automatically in the sidebar, matched by the ticket requester\u0026#39;s email address.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Setloop is a Shopify integration built for support teams running customer service on Zendesk. It brings Shopify order management directly into the ticket sidebar, so agents never have to leave Zendesk to look up or act on a customer's order.\n\nSetloop is also listed on the Shopify App Store: https://apps.shopify.com/setloop-zendesk-connector -- install it there to connect your Shopify store(s) to this app.\n\nWhat Setloop does:\n\n- Automatically shows a customer's Shopify orders in the ticket sidebar, matched by the ticket requester's email\n\n- Displays order details: line items, totals, financial and fulfillment status, and shipping address\n\n- Processes full, partial, and shipping refunds\n\n- Creates full or partial reship orders as free replacements\n\n- Edits order quantities, addresses, and line item discounts\n\n- Cancels orders and manages order tags\n\n- Merges results across every Shopify store connected to the account, so agents supporting multiple brands see one unified view\n\n- Attributes every action to the agent who performed it, recorded on the Shopify order timeline\n\nHow Setloop handles data:\n\nSetloop connects to Shopify using OAuth -- merchants never paste API tokens, and Setloop's backend stores only the OAuth access token needed to call the Shopify Admin API on the merchant's behalf.\n\nTo find a customer's orders, Setloop sends the Zendesk ticket requester's email address to the Setloop API, which uses it to search the connected Shopify store(s); this email is used transiently for the search and is not stored.\n\nThe agent's name is sent to Shopify as attribution on any action taken.\n\nSetloop does not store Zendesk ticket content or end-user personal data.\n\nFull details are in our privacy policy: https://setloop.com/privacy","raw_installation_instructions":"1. Install Setloop from the Zendesk Marketplace and open it from the left navigation bar in Zendesk.\n\n2. In the Setloop panel, click \"Open the Shopify App Store\" (or go to https://apps.shopify.com/setloop-zendesk-connector) and install Setloop on your Shopify store, approving the requested access.\n\n3. Shopify shows a Setloop account key once -- copy it.\n\n4. Back in the Setloop panel in Zendesk, paste the account key into \"Link your Setloop account\" and click \"Link account\".\n\n5. Repeat steps 2-4 for each additional Shopify store you want connected to the same Setloop account.\n\n6. No further configuration is required. Open any ticket and the customer's Shopify orders appear automatically in the sidebar, matched by the ticket requester's email address.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1273944.apps.zdusercontent.com/1273944/assets/1788680604-dc719cc67453ff1c98272598252186b9/logo-small.png","large_icon":"https://1273944.apps.zdusercontent.com/1273944/assets/1788680604-dc719cc67453ff1c98272598252186b9/logo.png","screenshots":["https://1273944.apps.zdusercontent.com/1273944/assets/1788680604-dc719cc67453ff1c98272598252186b9/screenshot-0.png","https://1273944.apps.zdusercontent.com/1273944/assets/1788680604-dc719cc67453ff1c98272598252186b9/screenshot-1.png","https://1273944.apps.zdusercontent.com/1273944/assets/1788680604-dc719cc67453ff1c98272598252186b9/screenshot-2.png"],"installation_count":0},{"id":1273983,"name":"Zendesk 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Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-15T16:42:30Z","updated_at":"2026-08-25T17:03:31Z","terms_conditions_url":null,"app_organization":{"id":7828,"name":"Klamp.ai","email":"hello@klamp.io","website":"https://klamp.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-08-25T17:03:31Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-20T03:42:09Z","owner_id":269519,"author_name":"klamp.ai","author_email":"marketplace@klamp.io","author_url":"https://klamp.ai","short_description":"Migrate Freshdesk tickets to Zendesk with secure, guided data migration.","long_description":"\u003ch3\u003eFreshdesk to Zendesk Migration by klamp.ai\u003c/h3\u003e\n\n\u003cp\u003eMoving your support operations from Freshdesk to Zendesk can be a complex process, especially when you need to migrate existing ticket data while preserving important customer and support history. klamp.ai\u0026#39;s Freshdesk to Zendesk Migration app is designed to make the transition simple, secure, and self-service, helping teams migrate supported Freshdesk data to Zendesk without relying on CSV exports or custom migration scripts.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://klamp.ai/data-migration\"\u003e\u003cimg src=\"https://storage.googleapis.com/klamp-cms-storage-bucket/medium_Freshdesk_to_zendesk_poster_749741d316/medium_Freshdesk_to_zendesk_poster_749741d316.png\" alt=\"Freshdesk to Zendesk Migration\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eWhat does it do?\u003c/h3\u003e\n\n\u003cp\u003eThe app connects to your Freshdesk and Zendesk accounts using the credentials provided during setup and transfers supported ticket data from Freshdesk to Zendesk.\u003c/p\u003e\n\n\u003cp\u003eDepending on your migration configuration, the app can transfer supported data such as:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTickets and ticket details\u003c/li\u003e\n\u003cli\u003eCustom fields\u003c/li\u003e\n\u003cli\u003ePriorities\u003c/li\u003e\n\u003cli\u003eStatuses\u003c/li\u003e\n\u003cli\u003eTicket types\u003c/li\u003e\n\u003cli\u003eTicket conversation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe migration is managed through a guided interface, allowing you to configure the migration, map fields, run a test migration, and monitor the migration process from one place.\u003c/p\u003e\n\n\u003ch3\u003eHow does it protect your data?\u003c/h3\u003e\n\n\u003cp\u003eData migration can involve risks such as mismatched field mappings, incorrect configurations, or incomplete records. The app includes safeguards designed to help reduce these risks and provide greater visibility throughout the migration process.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eValidated connections:\u003c/strong\u003e Freshdesk and Zendesk connections are validated before the migration begins to help ensure that the required accounts are properly connected.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustom field mapping:\u003c/strong\u003e The mapping interface allows Freshdesk fields to be mapped to their corresponding Zendesk fields, including supported status, priority, ticket type, custom fields, and other migration fields.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTest migration:\u003c/strong\u003e A sample migration can be performed before the full migration to help identify mapping or configuration issues before transferring the complete dataset.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOriginal ticket references:\u003c/strong\u003e Original Freshdesk ticket IDs are preserved in Zendesk where supported, helping teams maintain historical references after the migration.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMigration validation:\u003c/strong\u003e Migration results can be reviewed to identify records that were successfully transferred and any errors encountered during the process.\u003c/p\u003e\n\n\u003ch3\u003eWhat can you see during the migration?\u003c/h3\u003e\n\n\u003cp\u003eThe app provides visibility into the migration while it is running.\u003c/p\u003e\n\n\u003cp\u003eA live progress indicator and execution log help you track the migration process. Once the migration is complete, a summary provides information about the migration, including the number of records processed and any errors encountered.\u003c/p\u003e\n\n\u003cp\u003eThis gives your team a clear view of the migration status and results without requiring manual tracking throughout the process.\u003c/p\u003e\n\n\u003ch3\u003eData Privacy \u0026amp; Security\u003c/h3\u003e\n\n\u003cp\u003eThis app is designed to migrate customer data from Freshdesk to Zendesk based on the customer\u0026#39;s request.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Usage\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app accesses data from the customer\u0026#39;s Freshdesk account and transfers it to the customer\u0026#39;s Zendesk account solely for the requested migration.\u003c/p\u003e\n\n\u003cp\u003eCustomer data is not used for advertising, profiling, marketing, or any other unrelated purpose.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Storage\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eklamp.ai does not store or retain customer data after the migration is completed. Customer data is processed only as necessary to perform the requested migration and is not retained for unrelated purposes.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData Security\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCustomer data is transmitted using secure connections. Access to migration data and systems is limited to authorized systems and personnel required to operate and support the migration service.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer-Controlled Migration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe migration is initiated by the customer and is performed between the customer\u0026#39;s Freshdesk and Zendesk accounts. The app accesses and transfers only the data required to perform the migration configured by the customer.\u003c/p\u003e\n\n\u003ch3\u003eA simpler way to move from Freshdesk to Zendesk\u003c/h3\u003e\n\n\u003cp\u003eWhether you are switching support platforms, consolidating your support operations, or moving to Zendesk, klamp.ai helps simplify the migration process.\u003c/p\u003e\n\n\u003cp\u003eInstead of manually exporting and importing data or building custom migration scripts, teams can use a guided migration workflow to configure field mappings, test the migration, transfer supported data, and monitor the results.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMove your supported Freshdesk ticket data to Zendesk with klamp.ai and simplify your migration process.\u003c/strong\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation Instructions\u003c/h3\u003e\n\n\u003cp\u003eFollow these instructions to complete the setup fields on the installation screen:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFreshdesk Domain\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter your Freshdesk domain. For example: \u003ccode\u003ecompany.freshdesk.com\u003c/code\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFreshdesk API Key\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEnter your Freshdesk API key.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch3\u003eStep-by-Step Migration Guide\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStep 1: Configure API Connections:\u003c/strong\u003e Validate your Freshdesk and Zendesk connections.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 2: Configure Field Mappings:\u003c/strong\u003e Map Freshdesk fields to their corresponding Zendesk fields.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 3: Run Migration:\u003c/strong\u003e Run a 1-ticket test migration first, then start the full migration.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStep 4: Track Progress \u0026amp; Completion:\u003c/strong\u003e Monitor the migration progress in real time and review the migration summary after completion.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"### Freshdesk to Zendesk Migration by klamp.ai\n\nMoving your support operations from Freshdesk to Zendesk can be a complex process, especially when you need to migrate existing ticket data while preserving important customer and support history. klamp.ai's Freshdesk to Zendesk Migration app is designed to make the transition simple, secure, and self-service, helping teams migrate supported Freshdesk data to Zendesk without relying on CSV exports or custom migration scripts.\n\n[![Freshdesk to Zendesk Migration](https://storage.googleapis.com/klamp-cms-storage-bucket/medium_Freshdesk_to_zendesk_poster_749741d316/medium_Freshdesk_to_zendesk_poster_749741d316.png)](https://klamp.ai/data-migration)\n\n### What does it do?\n\nThe app connects to your Freshdesk and Zendesk accounts using the credentials provided during setup and transfers supported ticket data from Freshdesk to Zendesk.\n\nDepending on your migration configuration, the app can transfer supported data such as:\n\n- Tickets and ticket details\n- Custom fields\n- Priorities\n- Statuses\n- Ticket types\n- Ticket conversation\n\nThe migration is managed through a guided interface, allowing you to configure the migration, map fields, run a test migration, and monitor the migration process from one place.\n\n### How does it protect your data?\n\nData migration can involve risks such as mismatched field mappings, incorrect configurations, or incomplete records. The app includes safeguards designed to help reduce these risks and provide greater visibility throughout the migration process.\n\n**Validated connections:** Freshdesk and Zendesk connections are validated before the migration begins to help ensure that the required accounts are properly connected.\n\n**Custom field mapping:** The mapping interface allows Freshdesk fields to be mapped to their corresponding Zendesk fields, including supported status, priority, ticket type, custom fields, and other migration fields.\n\n**Test migration:** A sample migration can be performed before the full migration to help identify mapping or configuration issues before transferring the complete dataset.\n\n**Original ticket references:** Original Freshdesk ticket IDs are preserved in Zendesk where supported, helping teams maintain historical references after the migration.\n\n**Migration validation:** Migration results can be reviewed to identify records that were successfully transferred and any errors encountered during the process.\n\n### What can you see during the migration?\n\nThe app provides visibility into the migration while it is running.\n\nA live progress indicator and execution log help you track the migration process. Once the migration is complete, a summary provides information about the migration, including the number of records processed and any errors encountered.\n\nThis gives your team a clear view of the migration status and results without requiring manual tracking throughout the process.\n\n### Data Privacy \u0026 Security\n\nThis app is designed to migrate customer data from Freshdesk to Zendesk based on the customer's request.\n\n**Data Usage**\n\nThe app accesses data from the customer's Freshdesk account and transfers it to the customer's Zendesk account solely for the requested migration.\n\nCustomer data is not used for advertising, profiling, marketing, or any other unrelated purpose.\n\n**Data Storage**\n\nklamp.ai does not store or retain customer data after the migration is completed. Customer data is processed only as necessary to perform the requested migration and is not retained for unrelated purposes.\n\n**Data Security**\n\nCustomer data is transmitted using secure connections. Access to migration data and systems is limited to authorized systems and personnel required to operate and support the migration service.\n\n**Customer-Controlled Migration**\n\nThe migration is initiated by the customer and is performed between the customer's Freshdesk and Zendesk accounts. The app accesses and transfers only the data required to perform the migration configured by the customer.\n\n### A simpler way to move from Freshdesk to Zendesk\n\nWhether you are switching support platforms, consolidating your support operations, or moving to Zendesk, klamp.ai helps simplify the migration process.\n\nInstead of manually exporting and importing data or building custom migration scripts, teams can use a guided migration workflow to configure field mappings, test the migration, transfer supported data, and monitor the results.\n\n**Move your supported Freshdesk ticket data to Zendesk with klamp.ai and simplify your migration process.**","raw_installation_instructions":"### Installation Instructions\n\nFollow these instructions to complete the setup fields on the installation screen:\n\n1. **Freshdesk Domain**\n   - Enter your Freshdesk domain. For example: `company.freshdesk.com`\n\n2. **Freshdesk API Key**\n   - Enter your Freshdesk API key.\n\n---\n\n### Step-by-Step Migration Guide\n\n- **Step 1: Configure API Connections:** Validate your Freshdesk and Zendesk connections.\n- **Step 2: Configure Field Mappings:** Map Freshdesk fields to their corresponding Zendesk fields.\n- **Step 3: Run Migration:** Run a 1-ticket test migration first, then start the full migration.\n- **Step 4: Track Progress \u0026 Completion:** Monitor the migration progress in real time and review the migration summary after completion.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1273983.apps.zdusercontent.com/1273983/assets/1786977431-d2e6c51c1266bbc04bcd1540a3dd9d61/logo-small.png","large_icon":"https://1273983.apps.zdusercontent.com/1273983/assets/1786977431-d2e6c51c1266bbc04bcd1540a3dd9d61/logo.png","screenshots":["https://1273983.apps.zdusercontent.com/1273983/assets/1786977431-d2e6c51c1266bbc04bcd1540a3dd9d61/screenshot-0.png","https://1273983.apps.zdusercontent.com/1273983/assets/1786977431-d2e6c51c1266bbc04bcd1540a3dd9d61/screenshot-1.png","https://1273983.apps.zdusercontent.com/1273983/assets/1786977431-d2e6c51c1266bbc04bcd1540a3dd9d61/screenshot-2.png"],"installation_count":2},{"id":1274156,"name":"VeriDraft","state":"published","version":"1.3.0","framework_version":"2.0","parameters":[{"id":3718526,"app_id":1274156,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-16T06:01:10Z","updated_at":"2026-07-16T06:01:10Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3718525,"app_id":1274156,"name":"api_token","kind":"text","required":true,"position":1,"created_at":"2026-07-16T06:01:10Z","updated_at":"2026-07-16T06:01:10Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5978,"entity_id":1274156,"app_id":1274156,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-16T06:01:12.000Z","updated_at":"2026-07-16T06:01:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-16T06:01:10Z","updated_at":"2026-08-12T20:06:27Z","terms_conditions_url":null,"app_organization":{"id":7797,"name":"VeriDraft","email":"support@veridraft.co","website":"https://veridraft.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-07-16T20:18:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://veridraft.co/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-12T20:06:23Z","owner_id":269519,"author_name":"SAVELOCK LLC","author_email":"support@veridraft.co","author_url":"https://veridraft.co","short_description":"Draft cited support replies grounded in your own policies — no guessing.","long_description":"\u003ch3\u003eIf it\u0026#39;s not in the policy, it\u0026#39;s not in the draft.\u003c/h3\u003e\n\n\u003cp\u003eSupport teams move fast — but speed shouldn\u0026#39;t mean guessing. Generic AI assistants sound confident even when they\u0026#39;re wrong, inventing answers that put your team and your customers at risk. VeriDraft is built on one simple rule: \u003cstrong\u003eif it\u0026#39;s not in your policy, it\u0026#39;s not in the draft.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVeriDraft connects to Zendesk and turns any customer message into a ready-to-send reply written entirely from \u003cem\u003eyour\u003c/em\u003e Terms of Service, SOPs, and compliance documents. Every claim is backed by a real citation, every answer shows how confident it is, and when VeriDraft can\u0026#39;t find a grounded answer, it says so — instead of making one up.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe result:\u003c/strong\u003e faster replies your agents can trust, consistent answers across your whole team, and a paper trail that keeps you compliant.\u003c/p\u003e\n\n\u003ch3\u003eWhy teams choose VeriDraft\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGrounded in your policies\u003c/strong\u003e — drafts are written from the documents you upload, not the open internet.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEvery claim cited\u003c/strong\u003e — each reply links back to the exact policy section, so agents can verify before they send.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfidence scoring\u003c/strong\u003e — a clear score on every draft tells your team how solid the answer is.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHonest when unsure\u003c/strong\u003e — no comparable policy? VeriDraft flags it instead of hallucinating.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour data is never used for training\u003c/strong\u003e — customer messages are processed on demand to generate a single reply, and the third-party model provider does not train on data sent through its API.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHours back every week\u003c/strong\u003e — what used to take 15 minutes of digging through documents takes seconds.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks across channels\u003c/strong\u003e — email, chat, and tickets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works — in 3 steps\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eInstall\u003c/strong\u003e the VeriDraft app in Zendesk and paste in your VeriDraft API key (generated in your VeriDraft admin settings and stored securely by Zendesk).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpload\u003c/strong\u003e your policies, SOPs, and compliance docs (PDF, Word, or text).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDraft\u003c/strong\u003e — open any ticket and use the VeriDraft sidebar to get a cited, ready-to-send reply in seconds.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSet up in minutes. Trusted from the first ticket.\u003c/p\u003e\n\n\u003ch3\u003eData accessed\u003c/h3\u003e\n\n\u003cp\u003eVeriDraft runs as a secure sidebar app inside your Zendesk agent workspace and reads only the ticket content an agent chooses to draft a reply for. It authenticates with a VeriDraft API key that is stored securely by Zendesk and never exposed to agents, and requests are sent through Zendesk\u0026#39;s secure proxy. Customer ticket content is automatically scanned to redact personally identifiable information before it is sent for drafting, is processed on demand to generate the requested reply, and is never used to train any AI model — and the third-party model provider does not train on data sent through its API.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eVeriDraft installs as a sidebar app inside your Zendesk agent workspace.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate your VeriDraft account at https://veridraft.co (14-day free trial, no credit card required).\u003c/li\u003e\n\u003cli\u003eIn VeriDraft, open \u003cstrong\u003eZendesk \u0026amp; API Keys\u003c/strong\u003e and generate an API key.\u003c/li\u003e\n\u003cli\u003eInstall the VeriDraft app in Zendesk and paste the key into the \u003cstrong\u003eVeriDraft API Key\u003c/strong\u003e field — it is stored securely by Zendesk and never exposed to agents.\u003c/li\u003e\n\u003cli\u003eUpload your policy documents, then open any ticket and use the VeriDraft sidebar to generate a cited, ready-to-send reply.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed help? Email support@veridraft.co.\u003c/p\u003e\n","raw_long_description":"### If it's not in the policy, it's not in the draft.\n\nSupport teams move fast — but speed shouldn't mean guessing. Generic AI assistants sound confident even when they're wrong, inventing answers that put your team and your customers at risk. VeriDraft is built on one simple rule: **if it's not in your policy, it's not in the draft.**\n\nVeriDraft connects to Zendesk and turns any customer message into a ready-to-send reply written entirely from *your* Terms of Service, SOPs, and compliance documents. Every claim is backed by a real citation, every answer shows how confident it is, and when VeriDraft can't find a grounded answer, it says so — instead of making one up.\n\n**The result:** faster replies your agents can trust, consistent answers across your whole team, and a paper trail that keeps you compliant.\n\n### Why teams choose VeriDraft\n\n* **Grounded in your policies** — drafts are written from the documents you upload, not the open internet.\n* **Every claim cited** — each reply links back to the exact policy section, so agents can verify before they send.\n* **Confidence scoring** — a clear score on every draft tells your team how solid the answer is.\n* **Honest when unsure** — no comparable policy? VeriDraft flags it instead of hallucinating.\n* **Your data is never used for training** — customer messages are processed on demand to generate a single reply, and the third-party model provider does not train on data sent through its API.\n* **Hours back every week** — what used to take 15 minutes of digging through documents takes seconds.\n* **Works across channels** — email, chat, and tickets.\n\n### How it works — in 3 steps\n\n1. **Install** the VeriDraft app in Zendesk and paste in your VeriDraft API key (generated in your VeriDraft admin settings and stored securely by Zendesk).\n2. **Upload** your policies, SOPs, and compliance docs (PDF, Word, or text).\n3. **Draft** — open any ticket and use the VeriDraft sidebar to get a cited, ready-to-send reply in seconds.\n\nSet up in minutes. Trusted from the first ticket.\n\n### Data accessed\n\nVeriDraft runs as a secure sidebar app inside your Zendesk agent workspace and reads only the ticket content an agent chooses to draft a reply for. It authenticates with a VeriDraft API key that is stored securely by Zendesk and never exposed to agents, and requests are sent through Zendesk's secure proxy. Customer ticket content is automatically scanned to redact personally identifiable information before it is sent for drafting, is processed on demand to generate the requested reply, and is never used to train any AI model — and the third-party model provider does not train on data sent through its API.","raw_installation_instructions":"VeriDraft installs as a sidebar app inside your Zendesk agent workspace.\n\n1. Create your VeriDraft account at https://veridraft.co (14-day free trial, no credit card required).\n2. In VeriDraft, open **Zendesk \u0026 API Keys** and generate an API key.\n3. Install the VeriDraft app in Zendesk and paste the key into the **VeriDraft API Key** field — it is stored securely by Zendesk and never exposed to agents.\n4. Upload your policy documents, then open any ticket and use the VeriDraft sidebar to generate a cited, ready-to-send reply.\n\nNeed help? Email support@veridraft.co.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1274156.apps.zdusercontent.com/1274156/assets/1785585227-22584b72b9b13fc5000a34af4efb2e39/logo-small.png","large_icon":"https://1274156.apps.zdusercontent.com/1274156/assets/1785585227-22584b72b9b13fc5000a34af4efb2e39/logo.png","screenshots":["https://1274156.apps.zdusercontent.com/1274156/assets/1785585227-22584b72b9b13fc5000a34af4efb2e39/screenshot-0.png","https://1274156.apps.zdusercontent.com/1274156/assets/1785585227-22584b72b9b13fc5000a34af4efb2e39/screenshot-1.png","https://1274156.apps.zdusercontent.com/1274156/assets/1785585227-22584b72b9b13fc5000a34af4efb2e39/screenshot-2.png"],"installation_count":0},{"id":1274191,"name":"Smart Document Data Extraction by Knots","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3718669,"app_id":1274191,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-16T08:18:55Z","updated_at":"2026-07-16T08:18:55Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5979,"entity_id":1274191,"app_id":1274191,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-16T08:18:58.000Z","updated_at":"2026-07-16T08:18:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-WHK0K3W1VN","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-16T08:18:54Z","updated_at":"2026-08-10T22:59:47Z","terms_conditions_url":"https://knots.io/terms-conditions/?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=use_case_factory\u0026utm_content=smart_doc_extraction","app_organization":{"id":5312,"name":"Knots","email":"support@knots.io","website":"https://knots.io?utm_source=zendesk.com\u0026utm_medium=referral\u0026utm_content=marketplace_profile","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[2,7],"date_published":"2026-08-10T22:59:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://knots.io/pricing/"},"location_names":["nav_bar","background"],"last_update_time":"2026-08-10T22:58:39Z","owner_id":269519,"author_name":"Knots","author_email":"zendesk@knots.io","author_url":"https://knots.io/?utm_source=zendesk_marketplace\u0026utm_medium=referral\u0026utm_campaign=use_case_factory\u0026utm_content=smart_doc_extraction","short_description":"Extract attachment data into Zendesk ticket fields automatically","long_description":"\u003ch1\u003eSmart Document Data Extraction\u003c/h1\u003e\n\n\u003cp\u003eTurn every attached document into structured ticket data the moment it arrives. When a ticket comes in with a form, ID, receipt, or certificate, the app reads the attachment, extracts the fields your team needs, and fills in your Zendesk ticket fields. Structured, validated, ready to act on.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003cp\u003eA ticket arrives with a PDF, image, or scanned document attached. The app detects the attachment, reads it using AI-powered OCR, identifies the relevant fields, and fills in your Zendesk ticket fields automatically. The agent opens the ticket and the data is already there.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat gets extracted\u003c/h2\u003e\n\n\u003cp\u003eThe app handles the document types that drive manual work in support and operations queues:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eForms and applications\u003c/strong\u003e — selected fields, signature dates, reference numbers\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentity and verification documents\u003c/strong\u003e — names, document numbers, expiry dates\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReceipts and proof of purchase\u003c/strong\u003e — date, amount, retailer, order references\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCertificates and credentials\u003c/strong\u003e — holder name, credential type, issue and expiry dates\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTechnical and support documents\u003c/strong\u003e — serial numbers, error codes, device details, log excerpts\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eOutput is validated and named — not a block of text, but discrete fields your systems can read, route, or act on.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWho this is for\u003c/h2\u003e\n\n\u003cp\u003eSupport and operations teams where tickets arrive with attachments someone has to open and manually copy into fields. Claims, compliance, and operations teams handling forms, certificates, and verification files. Any team where the first step after a ticket arrives is opening an attachment and entering values by hand — this removes that step.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat your team sees in Zendesk\u003c/h2\u003e\n\n\u003cp\u003eWhen the ticket comes in, the extracted fields are already populated. Agents see a completed ticket alongside the conversation. For teams that route or escalate by document contents, structured fields mean routing rules work on real data.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eBuilt for volume\u003c/h2\u003e\n\n\u003cp\u003eFor teams where document-heavy tickets are the norm:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClaims and case management\u003c/strong\u003e — intake forms, supporting documents, identity verification\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCompliance and onboarding\u003c/strong\u003e — certificates, licenses, credential documents, signed agreements\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReturns and warranty\u003c/strong\u003e — proof of purchase, product receipts, order references\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTechnical support\u003c/strong\u003e — serial numbers, device photos, error screenshots, system logs\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe extraction runs automatically on ticket creation when an attachment is detected. No OCR configuration, no model training, no outside vendor to manage.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eFrom Knots\u003c/h2\u003e\n\n\u003cp\u003eKnots builds workflow automation apps for Zendesk. Purpose-built for specific use cases, installs in minutes, runs inside your existing setup.\u003c/p\u003e\n\n\u003cp\u003eQuestions? Reach out at zendesk@knots.io\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://knots.io/privacy-policy/\"\u003ePrivacy policy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eInstallation Instructions\u003c/h2\u003e\n\n\u003ch3\u003eInstall the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the Zendesk instance where you want to install the app.\u003c/li\u003e\n\u003cli\u003eFollow the redirection to your Zendesk admin area. Make sure you have admin rights.\u003c/li\u003e\n\u003cli\u003eBy default, the app is named \u003cstrong\u003eSmart Document Data Extraction\u003c/strong\u003e, but you can rename it. Decide if you want to enable role or group restrictions.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e again.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eAccess the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eGo to your agent workspace. Click the four-square icon in the top right corner, then select \u003cstrong\u003eSupport\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eLocate the app icon to the left, after the settings icon. If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\u003c/li\u003e\n\u003cli\u003eClick the three dots to continue.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eCreate an account\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOn the settings page, go to \u003cstrong\u003eLogin\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eCreate a new account or, if you are already a Knots customer, select \u003cstrong\u003eLogin\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eIf you have any questions or suggestions related to this app, please get in touch with us at \u003cstrong\u003ezendesk@knots.io\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"# Smart Document Data Extraction\n\nTurn every attached document into structured ticket data the moment it arrives. When a ticket comes in with a form, ID, receipt, or certificate, the app reads the attachment, extracts the fields your team needs, and fills in your Zendesk ticket fields. Structured, validated, ready to act on.\n\n----\n\n## How it works\n\nA ticket arrives with a PDF, image, or scanned document attached. The app detects the attachment, reads it using AI-powered OCR, identifies the relevant fields, and fills in your Zendesk ticket fields automatically. The agent opens the ticket and the data is already there.\n\n---\n\n## What gets extracted\n\nThe app handles the document types that drive manual work in support and operations queues:\n\n- **Forms and applications** — selected fields, signature dates, reference numbers\n- **Identity and verification documents** — names, document numbers, expiry dates\n- **Receipts and proof of purchase** — date, amount, retailer, order references\n- **Certificates and credentials** — holder name, credential type, issue and expiry dates\n- **Technical and support documents** — serial numbers, error codes, device details, log excerpts\n\nOutput is validated and named — not a block of text, but discrete fields your systems can read, route, or act on.\n\n---\n\n## Who this is for\n\nSupport and operations teams where tickets arrive with attachments someone has to open and manually copy into fields. Claims, compliance, and operations teams handling forms, certificates, and verification files. Any team where the first step after a ticket arrives is opening an attachment and entering values by hand — this removes that step.\n\n---\n\n## What your team sees in Zendesk\n\nWhen the ticket comes in, the extracted fields are already populated. Agents see a completed ticket alongside the conversation. For teams that route or escalate by document contents, structured fields mean routing rules work on real data.\n\n---\n\n## Built for volume\n\nFor teams where document-heavy tickets are the norm:\n\n- **Claims and case management** — intake forms, supporting documents, identity verification\n- **Compliance and onboarding** — certificates, licenses, credential documents, signed agreements\n- **Returns and warranty** — proof of purchase, product receipts, order references\n- **Technical support** — serial numbers, device photos, error screenshots, system logs\n\nThe extraction runs automatically on ticket creation when an attachment is detected. No OCR configuration, no model training, no outside vendor to manage.\n\n---\n\n## From Knots\n\nKnots builds workflow automation apps for Zendesk. Purpose-built for specific use cases, installs in minutes, runs inside your existing setup.\n\nQuestions? Reach out at zendesk@knots.io\n\n[Privacy policy](https://knots.io/privacy-policy/)","raw_installation_instructions":"## Installation Instructions\n\n### Install the app\n\n1. Click **Install**.\n2. Select the Zendesk instance where you want to install the app.\n3. Follow the redirection to your Zendesk admin area. Make sure you have admin rights.\n4. By default, the app is named **Smart Document Data Extraction**, but you can rename it. Decide if you want to enable role or group restrictions.\n5. Click **Install** again.\n\n### Access the app\n\n1. Go to your agent workspace. Click the four-square icon in the top right corner, then select **Support**.\n2. Locate the app icon to the left, after the settings icon. If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.\n3. Click the three dots to continue.\n\n### Create an account\n\n1. On the settings page, go to **Login**.\n2. Create a new account or, if you are already a Knots customer, select **Login**.\n\nIf you have any questions or suggestions related to this app, please get in touch with us at **zendesk@knots.io**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1274191.apps.zdusercontent.com/1274191/assets/1785309686-a20315cc39514ed90858eeca5c151bb2/logo-small.png","large_icon":"https://1274191.apps.zdusercontent.com/1274191/assets/1785309686-a20315cc39514ed90858eeca5c151bb2/logo.png","screenshots":["https://1274191.apps.zdusercontent.com/1274191/assets/1785309686-a20315cc39514ed90858eeca5c151bb2/screenshot-0.png","https://1274191.apps.zdusercontent.com/1274191/assets/1785309686-a20315cc39514ed90858eeca5c151bb2/screenshot-1.png","https://1274191.apps.zdusercontent.com/1274191/assets/1785309686-a20315cc39514ed90858eeca5c151bb2/screenshot-2.png"],"installation_count":1},{"id":1274227,"name":"Xero Integration by Gravity CX","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":3718761,"app_id":1274227,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-16T09:55:50Z","updated_at":"2026-07-16T09:55:50Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3718760,"app_id":1274227,"name":"xero_oauth_token","kind":"oauth","required":false,"position":1,"created_at":"2026-07-16T09:55:50Z","updated_at":"2026-07-16T09:55:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5980,"entity_id":1274227,"app_id":1274227,"amount":250,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1Ttm0qBq13Pgax7D2YNPeYHb","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QE2J7Bq13Pgax7D","cost_id":1718,"cost_type":"CostStripe","active":true,"created_at":"2026-07-16T09:55:51.000Z","updated_at":"2026-07-16T09:55:51.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-16T09:55:48Z","updated_at":"2026-09-08T19:24:40Z","terms_conditions_url":"https://gravity.cx/about-gravity-cx/privacy/terms-and-conditions-professional-services/","app_organization":{"id":3049,"name":"Gravity CX","email":"customerdelight@gravitycx.cx","website":"https://gravity.cx?utm_source=zendesk-partner-page","country_code":"AU","stripe_account_id":"acct_1QE2J7Bq13Pgax7D","state":"published"},"locations":[3],"date_published":"2026-08-12T22:49:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-08T19:24:36Z","owner_id":269519,"author_name":"Gravity CX","author_email":"support@gravity.cx","author_url":"https://gravity.cx","short_description":"Search Xero contacts and view their invoices and details in the ticket sidebar.","long_description":"\u003cp\u003eBring your customers\u0026#39; Xero financials into Zendesk. When an agent opens a ticket, this app matches the requester to a contact in your connected Xero organisation and surfaces their account at a glance — no tab-switching, no copy-pasting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat you can do\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAuto-match the requester\u003c/strong\u003e to their Xero contact by email, falling back to phone number\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch Xero\u003c/strong\u003e for any contact by name, email, or phone number — right from the sidebar\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFind an invoice by number\u003c/strong\u003e — paste an invoice number from the ticket and open it instantly\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eView invoices\u003c/strong\u003e grouped into \u003cstrong\u003eoutstanding\u003c/strong\u003e, \u003cstrong\u003epaid\u003c/strong\u003e, and \u003cstrong\u003edraft\u003c/strong\u003e, with the current outstanding balance per currency and \u003cstrong\u003eoverdue\u003c/strong\u003e flags\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen full invoice details\u003c/strong\u003e inside Zendesk — line items, discounts, tax, and totals — without leaving the ticket\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJump to Xero\u003c/strong\u003e for any contact or invoice in one click\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRead-only\u003c/strong\u003e — the app never edits anything in Xero\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow we use your data\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis app is read-only and privacy-first. It reads the ticket requester\u0026#39;s email address and phone number from your Zendesk account and uses them to look up the matching contact and their invoices in your connected Xero organisation, through Zendesk\u0026#39;s secure proxy. That information is shown in the ticket sidebar only — it is \u003cstrong\u003enot stored by us, sold, or shared with any third party\u003c/strong\u003e other than Xero (to fulfil your request). The connection to Xero uses OAuth authorised by your administrator; your Xero credentials are never exposed to the app or the browser.\u003c/p\u003e\n\n\u003cp\u003eFor full details on what we collect and how we handle it, see our \u003ca href=\"https://gravity.cx/about-gravity-cx/privacy/\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to begin installing the app.\u003c/li\u003e\n\u003cli\u003eWhen prompted for the \u003cstrong\u003eXero connection\u003c/strong\u003e, click \u003cstrong\u003eSign in with Xero\u003c/strong\u003e and log in with a Xero user that has access to the organisation you want to connect.\u003c/li\u003e\n\u003cli\u003eOn the Xero consent screen, select your organisation and click \u003cstrong\u003eAllow access\u003c/strong\u003e. This grants the app read-only access to contacts and invoices only.\u003c/li\u003e\n\u003cli\u003eBack in Zendesk, optionally restrict the app to specific roles or groups, then click \u003cstrong\u003eInstall\u003c/strong\u003e to finish.\u003c/li\u003e\n\u003cli\u003eTo verify it\u0026#39;s working, open any ticket in Zendesk Support — the app appears in the ticket sidebar (click the \u003cstrong\u003eApps\u003c/strong\u003e button in the ticket\u0026#39;s upper right if the sidebar is collapsed).\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo review or change the app\u0026#39;s settings later, or to reconnect Xero, go to \u003cstrong\u003eAdmin Center \u0026gt; Apps and integrations \u0026gt; Apps \u0026gt; Zendesk Support apps\u003c/strong\u003e and click this app.\u003c/p\u003e\n","raw_long_description":"Bring your customers' Xero financials into Zendesk. When an agent opens a ticket, this app matches the requester to a contact in your connected Xero organisation and surfaces their account at a glance — no tab-switching, no copy-pasting.\n\n**What you can do**\n\n- **Auto-match the requester** to their Xero contact by email, falling back to phone number\n- **Search Xero** for any contact by name, email, or phone number — right from the sidebar\n- **Find an invoice by number** — paste an invoice number from the ticket and open it instantly\n- **View invoices** grouped into **outstanding**, **paid**, and **draft**, with the current outstanding balance per currency and **overdue** flags\n- **Open full invoice details** inside Zendesk — line items, discounts, tax, and totals — without leaving the ticket\n- **Jump to Xero** for any contact or invoice in one click\n- **Read-only** — the app never edits anything in Xero\n\n**How we use your data**\n\nThis app is read-only and privacy-first. It reads the ticket requester's email address and phone number from your Zendesk account and uses them to look up the matching contact and their invoices in your connected Xero organisation, through Zendesk's secure proxy. That information is shown in the ticket sidebar only — it is **not stored by us, sold, or shared with any third party** other than Xero (to fulfil your request). The connection to Xero uses OAuth authorised by your administrator; your Xero credentials are never exposed to the app or the browser.\n\nFor full details on what we collect and how we handle it, see our [Privacy Policy](https://gravity.cx/about-gravity-cx/privacy/).","raw_installation_instructions":"1. Click **Install** to begin installing the app.\n2. When prompted for the **Xero connection**, click **Sign in with Xero** and log in with a Xero user that has access to the organisation you want to connect.\n3. On the Xero consent screen, select your organisation and click **Allow access**. This grants the app read-only access to contacts and invoices only.\n4. Back in Zendesk, optionally restrict the app to specific roles or groups, then click **Install** to finish.\n5. To verify it's working, open any ticket in Zendesk Support — the app appears in the ticket sidebar (click the **Apps** button in the ticket's upper right if the sidebar is collapsed).\n\nTo review or change the app's settings later, or to reconnect Xero, go to **Admin Center \u003e Apps and integrations \u003e Apps \u003e Zendesk Support apps** and click this app.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1274227.apps.zdusercontent.com/1274227/assets/1788257699-9e26f260e2bc92eb6ff6de6366d31c88/logo-small.png","large_icon":"https://1274227.apps.zdusercontent.com/1274227/assets/1788257699-9e26f260e2bc92eb6ff6de6366d31c88/logo.png","screenshots":["https://1274227.apps.zdusercontent.com/1274227/assets/1788257699-9e26f260e2bc92eb6ff6de6366d31c88/screenshot-0.png","https://1274227.apps.zdusercontent.com/1274227/assets/1788257699-9e26f260e2bc92eb6ff6de6366d31c88/screenshot-1.png","https://1274227.apps.zdusercontent.com/1274227/assets/1788257699-9e26f260e2bc92eb6ff6de6366d31c88/screenshot-2.png"],"installation_count":0},{"id":1274665,"name":"Lincoln Cannon LLC","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-17T14:25:17Z","updated_at":"2026-08-14T03:12:25Z","terms_conditions_url":null,"app_organization":{"id":7835,"name":"Lincoln Cannon LLC","email":"admin@lincolncannon.co","website":"https://lincolncannon.co","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-14T03:12:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://lincolncannon.co/ai-assistant.html"},"location_names":[],"last_update_time":"2026-08-12T23:26:09Z","owner_id":269519,"author_name":"Lincoln Cannon LLC","author_email":"admin@lincolncannon.co","author_url":"https://lincolncannon.co","short_description":"Sync Help Center into AI knowledge bases and let assistants manage articles.","long_description":"\u003ch3\u003eLincoln Cannon LLC\u003c/h3\u003e\n\n\u003cp\u003eLincoln Cannon LLC builds AI assistants and knowledge integrations for organizations that need grounded, citeable answers and safe automation on top of the systems they already run.  \u003c/p\u003e\n\n\u003ch3\u003eWhat this integration does\u003c/h3\u003e\n\n\u003cp\u003eConnect your Zendesk Help Center to Lincoln Cannon LLC AI assistants in two complementary ways:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge sync\u003c/strong\u003e — After an administrator authorizes read-only Help Center access, published articles are exported into your organization knowledge base so assistants can answer customer questions and cite the original help-center pages.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArticle management\u003c/strong\u003e — When an administrator connects write-capable Help Center access for a specific assistant, that assistant can list, search, read, create, update, and archive Help Center articles (including updating a single article section) on your behalf.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eKnowledge sync uses OAuth with read-only Help Center access. Article management uses a separate OAuth authorize for that assistant with the additional write permissions Zendesk requires.  \u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eDepending on which connections you authorize, this integration may access Help Center categories, sections, permission groups, and article content (title, body, locale, and publication metadata).  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKnowledge sync\u003c/strong\u003e stores published article content in your customer-scoped organization knowledge base so assistants can retrieve and cite it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArticle management\u003c/strong\u003e reads and writes Help Center article data only as needed to perform the actions an authorized assistant is asked to take.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOAuth tokens are stored securely and scoped to your account connections. Administrators control connect and disconnect. We do not sell Help Center content or expose it to unauthorized parties.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy policy: https://lincolncannon.co/privacy-policy.html\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eKnowledge sync\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn your Lincoln Cannon LLC admin console, open Customers and select your account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (the part before .zendesk.com).\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick Connect Zendesk and authorize read-only Help Center access when Zendesk prompts you.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOptionally choose categories to include, then click Sync help center (or enable a scheduled sync).\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour assistants can then answer from and link to your Help Center articles.  \u003c/p\u003e\n\n\u003ch3\u003eArticle management\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn admin, open the assistant that should manage Help Center articles.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eConnect Help Center for that assistant and authorize the write-capable access Zendesk requests.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAfter connect succeeds, the assistant can list, search, read, create, update, and archive articles as configured.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo disconnect either connection, revoke access from your Zendesk account or contact your Lincoln Cannon LLC integration contact.\u003c/p\u003e\n","raw_long_description":"### Lincoln Cannon LLC  \n\nLincoln Cannon LLC builds AI assistants and knowledge integrations for organizations that need grounded, citeable answers and safe automation on top of the systems they already run.  \n\n### What this integration does  \n\nConnect your Zendesk Help Center to Lincoln Cannon LLC AI assistants in two complementary ways:  \n\n* **Knowledge sync** — After an administrator authorizes read-only Help Center access, published articles are exported into your organization knowledge base so assistants can answer customer questions and cite the original help-center pages.  \n* **Article management** — When an administrator connects write-capable Help Center access for a specific assistant, that assistant can list, search, read, create, update, and archive Help Center articles (including updating a single article section) on your behalf.  \n\nKnowledge sync uses OAuth with read-only Help Center access. Article management uses a separate OAuth authorize for that assistant with the additional write permissions Zendesk requires.  \n\n### Data disclosure  \n\nDepending on which connections you authorize, this integration may access Help Center categories, sections, permission groups, and article content (title, body, locale, and publication metadata).  \n\n* **Knowledge sync** stores published article content in your customer-scoped organization knowledge base so assistants can retrieve and cite it.  \n* **Article management** reads and writes Help Center article data only as needed to perform the actions an authorized assistant is asked to take.  \n* OAuth tokens are stored securely and scoped to your account connections. Administrators control connect and disconnect. We do not sell Help Center content or expose it to unauthorized parties.  \n\nPrivacy policy: https://lincolncannon.co/privacy-policy.html","raw_installation_instructions":"### Knowledge sync  \n\n1. In your Lincoln Cannon LLC admin console, open Customers and select your account.  \n2. Enter your Zendesk subdomain (the part before .zendesk.com).  \n3. Click Connect Zendesk and authorize read-only Help Center access when Zendesk prompts you.  \n4. Optionally choose categories to include, then click Sync help center (or enable a scheduled sync).  \n\nYour assistants can then answer from and link to your Help Center articles.  \n\n### Article management  \n\n1. In admin, open the assistant that should manage Help Center articles.  \n2. Connect Help Center for that assistant and authorize the write-capable access Zendesk requests.  \n3. After connect succeeds, the assistant can list, search, read, create, update, and archive articles as configured.  \n\nTo disconnect either connection, revoke access from your Zendesk account or contact your Lincoln Cannon LLC integration contact.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1274665.apps.zdusercontent.com/1274665/assets/1785811578-14d2b8ae602aabccce4d528d4f1dd2d9/logo-small.png","large_icon":"https://1274665.apps.zdusercontent.com/1274665/assets/1785811578-14d2b8ae602aabccce4d528d4f1dd2d9/logo.png","screenshots":["https://1274665.apps.zdusercontent.com/1274665/assets/1785811578-14d2b8ae602aabccce4d528d4f1dd2d9/screenshot-0.png","https://1274665.apps.zdusercontent.com/1274665/assets/1785811578-14d2b8ae602aabccce4d528d4f1dd2d9/screenshot-1.png","https://1274665.apps.zdusercontent.com/1274665/assets/1785811578-14d2b8ae602aabccce4d528d4f1dd2d9/screenshot-2.png"],"installation_count":0},{"id":1274833,"name":"Boomerang Magic","state":"published","version":"1.2.5","framework_version":"2.0","parameters":[{"id":3721335,"app_id":1274833,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-19T08:22:45Z","updated_at":"2026-07-19T08:22:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3747681,"app_id":1274833,"name":"token","kind":"text","required":true,"position":1,"created_at":"2026-08-12T23:20:34Z","updated_at":"2026-08-12T23:20:34Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":5984,"entity_id":1274833,"app_id":1274833,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-19T08:22:46.000Z","updated_at":"2026-07-19T08:22:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-19T08:22:44Z","updated_at":"2026-08-12T23:22:21Z","terms_conditions_url":null,"app_organization":{"id":7864,"name":"Boomerang Magic","email":"hello@boomerangmagic.com","website":"BoomerangMagic.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-12T23:22:21Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://boomerangmagic.com/#pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-12T23:20:32Z","owner_id":269519,"author_name":"Boomerang Magic","author_email":"hello@boomerangmagic.com","author_url":"https://boomerangmagic.com","short_description":"Manage Boomerang warranties and claims from the ticket sidebar","long_description":"\u003cp\u003eBoomerang Magic is a post-purchase platform from One Degree Labs that helps brands support customers after the sale—warranty registration, claims, product setup, returns, and more—so agents can resolve issues faster without leaving Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eWhat this integration does well\u003c/h2\u003e\n\n\u003cp\u003eThe Boomerang Magic Zendesk app brings warranty and redemption work into the Support ticket sidebar:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically surface warranties for the ticket requester using Boomerang ticket tags and/or requester email\u003c/li\u003e\n\u003cli\u003eAuto-created Support tickets are tagged with \u003ccode\u003eboomerang_magic\u003c/code\u003e and \u003ccode\u003eboomerang_warranty\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eOpen warranty details and related claim information without switching tools\u003c/li\u003e\n\u003cli\u003eApprove, reject, reset, or approve-and-redeem claims directly from the sidebar\u003c/li\u003e\n\u003cli\u003eKeep claim and warranty status in sync with Boomerang Magic so agents always act on current data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis is ideal for support teams that handle warranty, LOST/DAMAGED claims, and post-purchase tickets in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eData disclosure and privacy\u003c/h2\u003e\n\n\u003cp\u003eThis app accesses limited Zendesk ticket context (for example ticket tags and requester contact details such as email) only to look up matching warranty and redemption records in Boomerang Magic. Requests are sent over HTTPS to Boomerang Magic APIs. Data is used solely to power the sidebar experience for authorized agents; it is not sold, and access is gated by a shop-specific secure token configured in the app settings. We do not share customer data with unauthorized parties.\u003c/p\u003e\n\n\u003cp\u003eFull details on collection, use, storage, and protection of customer data are in our Privacy Policy: \u003ca href=\"https://boomerangmagic.com/privacy\"\u003ehttps://boomerangmagic.com/privacy\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eSupport: hello@boomerangmagic.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eUse these steps to install and connect Boomerang Magic to Zendesk Support.\u003c/p\u003e\n\n\u003ch2\u003eBefore you start\u003c/h2\u003e\n\n\u003cp\u003eYou need:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA Boomerang Magic account with admin access to your shop\u003c/li\u003e\n\u003cli\u003ePermission to install apps in your Zendesk Support account\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eStep 1: Enable Zendesk and create a token in Boomerang Magic\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Boomerang Magic\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eIntegrations\u003c/strong\u003e (Shopify admin app: \u003cstrong\u003eIntegrations\u003c/strong\u003e)\u003c/li\u003e\n\u003cli\u003eFind the \u003cstrong\u003eZendesk\u003c/strong\u003e card and open it\u003c/li\u003e\n\u003cli\u003eTurn on the Zendesk integration if it is not already enabled\u003c/li\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eZendesk App\u003c/strong\u003e tab\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eGenerate token\u003c/strong\u003e / \u003cstrong\u003eCopy\u003c/strong\u003e and store the app token somewhere safe\u003c/li\u003e\n\u003cli\u003eTurn on \u003cstrong\u003eEnable app API\u003c/strong\u003e\n\n\u003cul\u003e\n\u003cli\u003eYou will paste this token into Zendesk in the next step\u003c/li\u003e\n\u003cli\u003eKeep this token confidential; do not share it outside your admin team\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eOptional: enable ticket creation on warranty registration and/or redemption request so Boomerang creates tagged Support tickets automatically\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eStep 2: Install the Boomerang Magic app in Zendesk\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Zendesk Support, go to \u003cstrong\u003eAdmin Center\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eApps and integrations\u003c/strong\u003e → \u003cstrong\u003eApps\u003c/strong\u003e → \u003cstrong\u003eZendesk Support apps\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eInstall \u003cstrong\u003eBoomerang Magic\u003c/strong\u003e from the Marketplace\u003c/li\u003e\n\u003cli\u003eWhen Zendesk prompts for app settings, locate \u003cstrong\u003eToken\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003ePaste the token you copied from Boomerang Magic\u003c/li\u003e\n\u003cli\u003eSave / install the app\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eStep 3: Confirm the ticket sidebar\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen a Support ticket for a warranty case\n\n\u003cul\u003e\n\u003cli\u003eBoomerang-created tickets include tags such as \u003ccode\u003eboomerang_magic\u003c/code\u003e and \u003ccode\u003eboomerang_warranty\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eThe app also uses the ticket requester email when tags alone are not enough\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eOpen the apps panel / ticket sidebar\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eBoomerang Magic\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eYou should see matching warranties and, when present, redemption claims with actions (approve, reject, reset, approve and redeem)\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eIf something looks wrong\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eRe-check that \u003cstrong\u003eToken\u003c/strong\u003e in Zendesk app settings matches the current token in Boomerang Magic → Integrations → Zendesk → Zendesk App\u003c/li\u003e\n\u003cli\u003eConfirm the ticket has Boomerang tags (\u003ccode\u003eboomerang_magic\u003c/code\u003e, \u003ccode\u003eboomerang_warranty\u003c/code\u003e) or a matching requester email\u003c/li\u003e\n\u003cli\u003eContact support: hello@boomerangmagic.com\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Boomerang Magic is a post-purchase platform from One Degree Labs that helps brands support customers after the sale—warranty registration, claims, product setup, returns, and more—so agents can resolve issues faster without leaving Zendesk.\n\n## What this integration does well\n\nThe Boomerang Magic Zendesk app brings warranty and redemption work into the Support ticket sidebar:\n\n- Automatically surface warranties for the ticket requester using Boomerang ticket tags and/or requester email\n- Auto-created Support tickets are tagged with `boomerang_magic` and `boomerang_warranty`\n- Open warranty details and related claim information without switching tools\n- Approve, reject, reset, or approve-and-redeem claims directly from the sidebar\n- Keep claim and warranty status in sync with Boomerang Magic so agents always act on current data\n\nThis is ideal for support teams that handle warranty, LOST/DAMAGED claims, and post-purchase tickets in Zendesk.\n\n## Data disclosure and privacy\n\nThis app accesses limited Zendesk ticket context (for example ticket tags and requester contact details such as email) only to look up matching warranty and redemption records in Boomerang Magic. Requests are sent over HTTPS to Boomerang Magic APIs. Data is used solely to power the sidebar experience for authorized agents; it is not sold, and access is gated by a shop-specific secure token configured in the app settings. We do not share customer data with unauthorized parties.\n\nFull details on collection, use, storage, and protection of customer data are in our Privacy Policy: [https://boomerangmagic.com/privacy](https://boomerangmagic.com/privacy)\n\nSupport: hello@boomerangmagic.com","raw_installation_instructions":"Use these steps to install and connect Boomerang Magic to Zendesk Support.\n\n## Before you start\n\nYou need:\n\n1. A Boomerang Magic account with admin access to your shop\n2. Permission to install apps in your Zendesk Support account\n\n## Step 1: Enable Zendesk and create a token in Boomerang Magic\n\n1. Sign in to Boomerang Magic\n2. Open **Integrations** (Shopify admin app: **Integrations**)\n3. Find the **Zendesk** card and open it\n4. Turn on the Zendesk integration if it is not already enabled\n5. Open the **Zendesk App** tab\n6. Click **Generate token** / **Copy** and store the app token somewhere safe\n7. Turn on **Enable app API**\n   - You will paste this token into Zendesk in the next step\n   - Keep this token confidential; do not share it outside your admin team\n8. Optional: enable ticket creation on warranty registration and/or redemption request so Boomerang creates tagged Support tickets automatically\n\n## Step 2: Install the Boomerang Magic app in Zendesk\n\n1. In Zendesk Support, go to **Admin Center**\n2. Open **Apps and integrations** → **Apps** → **Zendesk Support apps**\n3. Install **Boomerang Magic** from the Marketplace\n4. When Zendesk prompts for app settings, locate **Token**\n5. Paste the token you copied from Boomerang Magic\n6. Save / install the app\n\n## Step 3: Confirm the ticket sidebar\n\n1. Open a Support ticket for a warranty case\n   - Boomerang-created tickets include tags such as `boomerang_magic` and `boomerang_warranty`\n   - The app also uses the ticket requester email when tags alone are not enough\n2. Open the apps panel / ticket sidebar\n3. Select **Boomerang Magic**\n4. You should see matching warranties and, when present, redemption claims with actions (approve, reject, reset, approve and redeem)\n\n## If something looks wrong\n\n1. Re-check that **Token** in Zendesk app settings matches the current token in Boomerang Magic → Integrations → Zendesk → Zendesk App\n2. Confirm the ticket has Boomerang tags (`boomerang_magic`, `boomerang_warranty`) or a matching requester email\n3. 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We build tools that help support teams work smarter, and Prompter AI is our answer to a problem we kept seeing: generic AI prompts giving generic answers.  \u003c/p\u003e\n\n\u003cp\u003ePrompter AI closes that gap by pulling live ticket and agent data directly into your prompts — so every AI-generated result is grounded in the actual conversation, not guesswork. Built for teams who want more control over how they use generative AI inside Zendesk, without wrestling with copy-pasting ticket details every time.  \u003c/p\u003e\n\n\u003ch3\u003eWhat Prompter AI does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDynamic Prompt Templates\u003c/strong\u003e — Build reusable prompt templates using ticket and agent placeholders. Prompter AI automatically fills them in with real ticket context and agent details before sending the request, so every prompt is accurate and ready to go.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBring Your Own Model\u003c/strong\u003e — Connect Prompter AI to your preferred AI provider, including OpenRouter and Ollama Cloud. More integrations are on the way, so you\u0026#39;re never locked into a single model.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReady-Made Template Library\u003c/strong\u003e — Don\u0026#39;t start from a blank page. Pick from a curated set of useful templates and save them straight to your personal library for one-click reuse.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSimple, Centralized Settings\u003c/strong\u003e — Manage providers, models, and preferences from an easy-to-find settings panel in the nav bar. No digging through menus.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt-In Feedback Loop\u003c/strong\u003e — Share what\u0026#39;s working (and what isn\u0026#39;t) directly from the app. Your feedback shapes what we build next.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003cp\u003ePrompter AI reads the ticket and agent data available within the app, maps it to the placeholders in your chosen template, and sends the completed prompt to the AI provider you\u0026#39;ve connected. The result comes back right where you\u0026#39;re working — no tab-switching required.  \u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003ePrompter AI does not store any ticket, agent, or account data on external servers. All app settings, including your provider connection details, are stored using Zendesk\u0026#39;s native settings storage.  \u003c/p\u003e\n\n\u003cp\u003eThe app makes outbound calls to external links for two specific purposes: (1) to fetch the list of ready-made prompt templates available in the template library, and (2) to send feedback you submit through the in-app Feedback tab, which is used solely to improve Prompter AI.  \u003c/p\u003e\n\n\u003cp\u003eWhen you generate a result, your prompt — including the ticket and agent data used to populate it — is sent directly to the AI provider you\u0026#39;ve connected (e.g., OpenRouter or Ollama Cloud). Prompter AI does not retain or store this data after the request is sent. Handling, retention, and storage of data by your chosen AI provider is governed by that provider\u0026#39;s own terms and privacy policy, and Prompter AI is not responsible for their data practices. We recommend reviewing your provider\u0026#39;s policies before connecting.  \u003c/p\u003e\n\n\u003cp\u003eStart building smarter, context-aware prompts today.  \u003c/p\u003e\n\n\u003cp\u003eHave any questions about the app? Reach out to us directly at \u003ca href=\"mailto:support@saaspal.us\"\u003esupport@saaspal.us\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eConfigure the following app settings, then click Install:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e to add Prompter AI to your Zendesk account.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOnce installed, open Prompter AI from the Zendesk nav bar app panel.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eSettings\u003c/strong\u003e in the nav bar and connect your AI provider (OpenRouter or Ollama Cloud) by entering your API key and connection details.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eBrowse the \u003cstrong\u003eTemplates\u003c/strong\u003e and save any templates you\u0026#39;d like to start with — or create your own using ticket and agent placeholders.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen a ticket, select a template, and generate your result.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHave feedback? Use the \u003cstrong\u003eFeedback\u003c/strong\u003e tab in the app to let us know — we read every submission.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThat\u0026#39;s it — no complex configuration required.\u003c/p\u003e\n","raw_long_description":"### Give your AI the context it's missing  \n\n**Built by SaaSPal** — a team specializing in Zendesk app development, Shopify integrations, and AI-enabled automation. We build tools that help support teams work smarter, and Prompter AI is our answer to a problem we kept seeing: generic AI prompts giving generic answers.  \n\nPrompter AI closes that gap by pulling live ticket and agent data directly into your prompts — so every AI-generated result is grounded in the actual conversation, not guesswork. Built for teams who want more control over how they use generative AI inside Zendesk, without wrestling with copy-pasting ticket details every time.  \n\n### What Prompter AI does  \n\n* **Dynamic Prompt Templates** — Build reusable prompt templates using ticket and agent placeholders. Prompter AI automatically fills them in with real ticket context and agent details before sending the request, so every prompt is accurate and ready to go.  \n* **Bring Your Own Model** — Connect Prompter AI to your preferred AI provider, including OpenRouter and Ollama Cloud. More integrations are on the way, so you're never locked into a single model.  \n* **Ready-Made Template Library** — Don't start from a blank page. Pick from a curated set of useful templates and save them straight to your personal library for one-click reuse.  \n* **Simple, Centralized Settings** — Manage providers, models, and preferences from an easy-to-find settings panel in the nav bar. No digging through menus.  \n* **Built-In Feedback Loop** — Share what's working (and what isn't) directly from the app. Your feedback shapes what we build next.  \n\n### How it works  \n\nPrompter AI reads the ticket and agent data available within the app, maps it to the placeholders in your chosen template, and sends the completed prompt to the AI provider you've connected. The result comes back right where you're working — no tab-switching required.  \n\n### Data disclosure  \n\nPrompter AI does not store any ticket, agent, or account data on external servers. All app settings, including your provider connection details, are stored using Zendesk's native settings storage.  \n\nThe app makes outbound calls to external links for two specific purposes: (1) to fetch the list of ready-made prompt templates available in the template library, and (2) to send feedback you submit through the in-app Feedback tab, which is used solely to improve Prompter AI.  \n\nWhen you generate a result, your prompt — including the ticket and agent data used to populate it — is sent directly to the AI provider you've connected (e.g., OpenRouter or Ollama Cloud). Prompter AI does not retain or store this data after the request is sent. Handling, retention, and storage of data by your chosen AI provider is governed by that provider's own terms and privacy policy, and Prompter AI is not responsible for their data practices. We recommend reviewing your provider's policies before connecting.  \n\nStart building smarter, context-aware prompts today.  \n\nHave any questions about the app? Reach out to us directly at [support@saaspal.us](mailto:support@saaspal.us).","raw_installation_instructions":"Configure the following app settings, then click Install:  \n\n1. Click **Install** to add Prompter AI to your Zendesk account.  \n2. Once installed, open Prompter AI from the Zendesk nav bar app panel.  \n3. Go to **Settings** in the nav bar and connect your AI provider (OpenRouter or Ollama Cloud) by entering your API key and connection details.  \n4. Browse the **Templates** and save any templates you'd like to start with — or create your own using ticket and agent placeholders.  \n5. Open a ticket, select a template, and generate your result.  \n6. Have feedback? Use the **Feedback** tab in the app to let us know — we read every submission.  \n\nThat's it — no complex configuration required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1274834.apps.zdusercontent.com/1274834/assets/1786154833-73250a549934beef7821c6b92cf117db/logo-small.png","large_icon":"https://1274834.apps.zdusercontent.com/1274834/assets/1786154833-73250a549934beef7821c6b92cf117db/logo.png","screenshots":["https://1274834.apps.zdusercontent.com/1274834/assets/1786154833-73250a549934beef7821c6b92cf117db/screenshot-0.png","https://1274834.apps.zdusercontent.com/1274834/assets/1786154833-73250a549934beef7821c6b92cf117db/screenshot-1.png","https://1274834.apps.zdusercontent.com/1274834/assets/1786154833-73250a549934beef7821c6b92cf117db/screenshot-2.png"],"installation_count":0},{"id":1274901,"name":"refurbed Connector by Volvox","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3721634,"app_id":1274901,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3721627,"app_id":1274901,"name":"toRunAutosearch","kind":"checkbox","required":false,"position":1,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3721628,"app_id":1274901,"name":"orderIdCustomTicketField","kind":"text","required":true,"position":2,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3721629,"app_id":1274901,"name":"orderItemIdCustomTicketField","kind":"text","required":true,"position":3,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3721630,"app_id":1274901,"name":"refurbedTicketId","kind":"text","required":true,"position":4,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3721631,"app_id":1274901,"name":"apiBaseUrl","kind":"hidden","required":false,"position":5,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-08-12T21:47:16Z","default_value":"https://api.refurbed.com","secure":false,"scopes":null,"options":null},{"id":3721632,"app_id":1274901,"name":"apiAuthToken","kind":"text","required":true,"position":6,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":3721633,"app_id":1274901,"name":"displayFor","kind":"text","required":false,"position":7,"created_at":"2026-07-20T08:15:29Z","updated_at":"2026-07-20T08:15:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5988,"entity_id":1274901,"app_id":1274901,"amount":200,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1TvCGUKXyRslQ5NHDFsduY9o","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1FjKw8KXyRslQ5NH","cost_id":1719,"cost_type":"CostStripe","active":true,"created_at":"2026-07-20T08:15:32.000Z","updated_at":"2026-07-20T08:15:32.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-20T08:15:26Z","updated_at":"2026-08-12T21:49:01Z","terms_conditions_url":"https://www.volvox.rs/en/terms-of-service","app_organization":{"id":1657,"name":"Volvox","email":"support@volvox.rs","website":"www.volvox.rs","country_code":"RS","stripe_account_id":"acct_1FjKw8KXyRslQ5NH","state":"published"},"locations":[3,4],"date_published":"2026-08-12T21:49:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-08-12T21:47:11Z","owner_id":269519,"author_name":"Volvox","author_email":"contact@volvox.rs","author_url":"https://www.volvox.rs/en/","short_description":"Connect your Zendesk with refurbed","long_description":"\u003ch1\u003eElevate Your Support Team\u0026#39;s Performance with the refurbed Connector!\u003c/h1\u003e\n\n\u003cp\u003eUnleash the power of seamless order data retrieval from \u003cstrong\u003eany refurbed marketplace\u003c/strong\u003e. Provide your agents with lightning-fast insights for exceptional customer support. \u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e🔍 \u003cstrong\u003eAutosearch by Order ID:\u003c/strong\u003e Effortlessly retrieve order details directly from a ticket field.\u003c/li\u003e\n\u003cli\u003e📋 \u003cstrong\u003eDetailed Order Information:\u003c/strong\u003e Instantly view detailed billing and shipping information related to the ticket.\u003c/li\u003e\n\u003cli\u003e📦 \u003cstrong\u003eProduct details:\u003c/strong\u003e Access comprehensive ordered product details with ease.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBest experience\u003c/h2\u003e\n\n\u003cp\u003eCombine this app with our \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/\"\u003eMarketplace channels\u003c/a\u003e, and extend the unparalleled Zendesk support experience to every one of your valued refurbed marketplace customers.\u003c/p\u003e\n\n\u003cp\u003eWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on \u003ca href=\"https://www.volvox.rs/en/zendesk-marketplace-channels/\"\u003eour website\u003c/a\u003e. For any questions, don\u0026#39;t hesitate to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e. Elevate your support experience today!\u003c/p\u003e\n\n\u003ch2\u003eData privacy\u003c/h2\u003e\n\n\u003cp\u003eYour data is fully secure:\u003cbr\u003e\n- 🚫 \u003cstrong\u003eNo data storage\u003c/strong\u003e - none of your data is stored anywhere outside of your refurbed\u003cbr\u003e\n- 🔒 \u003cstrong\u003eSecure transfer\u003c/strong\u003e - your data is not passing through any of our servers - it comes directly from refurbed transferred in a fully secure way using Zendesk\u0026#39;s secure proxy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply install the app and follow the configuration instructions:\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 1:\u003c/strong\u003e If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 2:\u003c/strong\u003e Fill in the ID of the ticket field containing the order ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 3:\u003c/strong\u003e Fill in your seller contract ID.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 4:\u003c/strong\u003e Fill in the API key.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eStep 5:\u003c/strong\u003e If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\u003c/p\u003e\n\n\u003cp\u003eFeel free to \u003ca href=\"https://www.volvox.rs/en/kontakt/\"\u003econtact us\u003c/a\u003e if you need any assistance.\u003c/p\u003e\n","raw_long_description":"# Elevate Your Support Team's Performance with the refurbed Connector!\r\n\r\nUnleash the power of seamless order data retrieval from **any refurbed marketplace**. Provide your agents with lightning-fast insights for exceptional customer support. \r\n\r\n## Key Features:\r\n- 🔍 **Autosearch by Order ID:** Effortlessly retrieve order details directly from a ticket field.\r\n- 📋 **Detailed Order Information:** Instantly view detailed billing and shipping information related to the ticket.\r\n- 📦 **Product details:** Access comprehensive ordered product details with ease.\r\n\r\n##Best experience\r\n\r\nCombine this app with our [Marketplace channels](https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/), and extend the unparalleled Zendesk support experience to every one of your valued refurbed marketplace customers.\r\n\r\nWith Volvox, streamline Zendesk to fit your unique requirements. Merge simplicity with customization seamlessly. Dive deeper into the possibilities on [our website](https://www.volvox.rs/en/zendesk-marketplace-channels/). For any questions, don't hesitate to [contact us](https://www.volvox.rs/en/kontakt/). Elevate your support experience today!\r\n\r\n## Data privacy\r\n\r\nYour data is fully secure:\r\n- 🚫 **No data storage** - none of your data is stored anywhere outside of your refurbed\r\n- 🔒 **Secure transfer** - your data is not passing through any of our servers - it comes directly from refurbed transferred in a fully secure way using Zendesk's secure proxy","raw_installation_instructions":"Simply install the app and follow the configuration instructions:\n\n__Step 1:__ If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.\n\n__Step 2:__ Fill in the ID of the ticket field containing the order ID.\n\n__Step 3:__ Fill in your seller contract ID.\n\n__Step 4:__ Fill in the API key.\n\n__Step 5:__ If you want the app to only be displayed on tickets with a given tag, enter the tag in Enable tag restrictions.\n\nFeel free to [contact us](https://www.volvox.rs/en/kontakt/) if you need any assistance.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1274901.apps.zdusercontent.com/1274901/assets/1786524651-0683bedc076776ebfda6c8102d64aac1/logo-small.png","large_icon":"https://1274901.apps.zdusercontent.com/1274901/assets/1786524651-0683bedc076776ebfda6c8102d64aac1/logo.png","screenshots":["https://1274901.apps.zdusercontent.com/1274901/assets/1786524651-0683bedc076776ebfda6c8102d64aac1/screenshot-0.png","https://1274901.apps.zdusercontent.com/1274901/assets/1786524651-0683bedc076776ebfda6c8102d64aac1/screenshot-1.png","https://1274901.apps.zdusercontent.com/1274901/assets/1786524651-0683bedc076776ebfda6c8102d64aac1/screenshot-2.png"],"installation_count":8},{"id":1275460,"name":"GetSupportClarity","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":3723622,"app_id":1275460,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-21T21:24:52Z","updated_at":"2026-07-21T21:24:52Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5996,"entity_id":1275460,"app_id":1275460,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-21T21:24:53.000Z","updated_at":"2026-07-21T21:24:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-21T21:24:52Z","updated_at":"2026-09-26T00:14:15Z","terms_conditions_url":null,"app_organization":{"id":7847,"name":"GetSupportClarity","email":"hello@getsupportclarity.com","website":"https://www.getsupportclarity.com","country_code":"CZ","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-08-25T17:01:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.getsupportclarity.com/pricing"},"location_names":["nav_bar"],"last_update_time":"2026-09-26T00:14:13Z","owner_id":269519,"author_name":"GetSupportClarity","author_email":"hello@getsupportclarity.com","author_url":"https://www.getsupportclarity.com","short_description":"Zendesk support reporting, AI summaries, SLA visibility and demand intelligence.","long_description":"\u003cp\u003eGetSupportClarity develops support-operations intelligence software for teams using Zendesk. We help support leaders turn day-to-day service activity into reliable management information while Zendesk remains the system of record.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the integration does well\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eConverts authorized Zendesk activity into operational dashboards for demand, backlog, agents, organizations, product-team escalations, SLA, CSAT, capacity, and coverage.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProduces leadership-ready scorecards and optional AI-assisted executive summaries using reporting-period metrics and administrator-provided context.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eProvides ticket drilldowns and CSV, XLSX, and PDF exports so reported figures can be checked against their underlying evidence.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMonitors synchronization health and helps administrators review ticket forms, fields, statuses, mappings, automations, and SLA policies that affect reporting quality.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeeps each customer\u0026#39;s configuration, credentials, and reporting data tenant-isolated.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eGetSupportClarity accesses and stores the Zendesk data authorized by the customer that is required to provide these features. This can include tickets and custom fields, ticket audits and metric events, SLA results, groups, brands, organizations, users, ticket forms, ticket fields, automations, triggers, and SLA policies. The data is used to synchronize reporting records, calculate dashboards and scorecards, generate requested summaries, support exports, diagnose synchronization issues, and help administrators validate Zendesk configuration.\u003c/p\u003e\n\n\u003cp\u003eOAuth access and refresh tokens are encrypted at rest. Access is limited by authenticated roles and tenant-scoped controls. Customer data is not sold or used for advertising, and it is not intentionally exposed to unauthorized parties. Optional AI features process only the reporting information needed for the requested output.\u003c/p\u003e\n\n\u003cp\u003ePrivacy notice: https://www.getsupportclarity.com/privacy\u003c/p\u003e\n\n\u003cp\u003eContact: hello@getsupportclarity.com\u003c/p\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eBefore you start\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYou need a Zendesk administrator to install GetSupportClarity and authorize the connection. You can install the app without applying in advance. Activation currently requires approval.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstall and request activation\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall GetSupportClarity from the Zendesk Marketplace. You can optionally restrict access by Zendesk role or group during installation.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Support, open GetSupportClarity from the left navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor a new account, enter your company name, contact name and work email, then select \u003cstrong\u003eRequest activation\u003c/strong\u003e. Your Zendesk subdomain is detected automatically. Already activated accounts open their dashboard.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app shows \u003cstrong\u003eActivation requested\u003c/strong\u003e while your request is reviewed. Reopen the app to check its status. After approval, your nominated administrator receives an email invitation with the next steps.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnect your Zendesk account\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eFollow the GetSupportClarity email invitation to finish setting up your account, or sign in with your existing account. Open the setup page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to \u003cstrong\u003eAdministration \u0026gt; Zendesk \u0026gt; Connection\u003c/strong\u003e, enter the same Zendesk subdomain and select \u003cstrong\u003eConnect with Zendesk\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSign in to Zendesk as an administrator, review the requested permissions and select \u003cstrong\u003eAllow\u003c/strong\u003e. You will return to GetSupportClarity with your OAuth connection confirmed. You do not need to provide an API token.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrepare your dashboard\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eAdministration \u0026gt; Zendesk \u0026gt; Sync\u003c/strong\u003e. Review the synchronization scope, run discovery, then start the initial ticket synchronization. Check progress and any errors on this page. Larger accounts can use background jobs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eAdministration \u0026gt; Zendesk \u0026gt; Mappings\u003c/strong\u003e and review the detected fields, forms and reporting classifications. Review SLA, CSAT, capacity and calendar settings as applicable to your plan.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen \u003cstrong\u003eDashboard\u003c/strong\u003e, choose your groups, brands and reporting period, then select \u003cstrong\u003eApply\u003c/strong\u003e. Reopen the Zendesk app to view reporting for your connected account.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInstalling the app alone does not import Zendesk data. Your administrator must authorize the connection and start synchronization.\u003c/p\u003e\n\n\u003cp\u003eFor help, contact hello@getsupportclarity.com.\u003c/p\u003e\n","raw_long_description":"GetSupportClarity develops support-operations intelligence software for teams using Zendesk. We help support leaders turn day-to-day service activity into reliable management information while Zendesk remains the system of record.\n\n**What the integration does well**\n\n* Converts authorized Zendesk activity into operational dashboards for demand, backlog, agents, organizations, product-team escalations, SLA, CSAT, capacity, and coverage.\n\n* Produces leadership-ready scorecards and optional AI-assisted executive summaries using reporting-period metrics and administrator-provided context.\n\n* Provides ticket drilldowns and CSV, XLSX, and PDF exports so reported figures can be checked against their underlying evidence.\n\n* Monitors synchronization health and helps administrators review ticket forms, fields, statuses, mappings, automations, and SLA policies that affect reporting quality.\n\n* Keeps each customer's configuration, credentials, and reporting data tenant-isolated.\n\n**Data disclosure**\n\nGetSupportClarity accesses and stores the Zendesk data authorized by the customer that is required to provide these features. This can include tickets and custom fields, ticket audits and metric events, SLA results, groups, brands, organizations, users, ticket forms, ticket fields, automations, triggers, and SLA policies. The data is used to synchronize reporting records, calculate dashboards and scorecards, generate requested summaries, support exports, diagnose synchronization issues, and help administrators validate Zendesk configuration.\n\nOAuth access and refresh tokens are encrypted at rest. Access is limited by authenticated roles and tenant-scoped controls. Customer data is not sold or used for advertising, and it is not intentionally exposed to unauthorized parties. Optional AI features process only the reporting information needed for the requested output.\n\nPrivacy notice: https://www.getsupportclarity.com/privacy\n\nContact: hello@getsupportclarity.com","raw_installation_instructions":"**Before you start**\n\nYou need a Zendesk administrator to install GetSupportClarity and authorize the connection. You can install the app without applying in advance. Activation currently requires approval.\n\n**Install and request activation**\n\n1. Install GetSupportClarity from the Zendesk Marketplace. You can optionally restrict access by Zendesk role or group during installation.\n\n2. In Zendesk Support, open GetSupportClarity from the left navigation bar.\n\n3. For a new account, enter your company name, contact name and work email, then select **Request activation**. Your Zendesk subdomain is detected automatically. Already activated accounts open their dashboard.\n\n4. The app shows **Activation requested** while your request is reviewed. Reopen the app to check its status. After approval, your nominated administrator receives an email invitation with the next steps.\n\n**Connect your Zendesk account**\n\n1. Follow the GetSupportClarity email invitation to finish setting up your account, or sign in with your existing account. Open the setup page.\n\n2. Go to **Administration \u003e Zendesk \u003e Connection**, enter the same Zendesk subdomain and select **Connect with Zendesk**.\n\n3. Sign in to Zendesk as an administrator, review the requested permissions and select **Allow**. You will return to GetSupportClarity with your OAuth connection confirmed. You do not need to provide an API token.\n\n**Prepare your dashboard**\n\n1. Open **Administration \u003e Zendesk \u003e Sync**. Review the synchronization scope, run discovery, then start the initial ticket synchronization. Check progress and any errors on this page. Larger accounts can use background jobs.\n\n2. Open **Administration \u003e Zendesk \u003e Mappings** and review the detected fields, forms and reporting classifications. Review SLA, CSAT, capacity and calendar settings as applicable to your plan.\n\n3. Open **Dashboard**, choose your groups, brands and reporting period, then select **Apply**. Reopen the Zendesk app to view reporting for your connected account.\n\nInstalling the app alone does not import Zendesk data. Your administrator must authorize the connection and start synchronization.\n\nFor help, contact hello@getsupportclarity.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1275460.apps.zdusercontent.com/1275460/assets/1789560669-b15217a3fdfa401af7a45ab4889c15ef/logo-small.png","large_icon":"https://1275460.apps.zdusercontent.com/1275460/assets/1789560669-b15217a3fdfa401af7a45ab4889c15ef/logo.png","screenshots":["https://1275460.apps.zdusercontent.com/1275460/assets/1789560669-b15217a3fdfa401af7a45ab4889c15ef/screenshot-0.png","https://1275460.apps.zdusercontent.com/1275460/assets/1789560669-b15217a3fdfa401af7a45ab4889c15ef/screenshot-1.png","https://1275460.apps.zdusercontent.com/1275460/assets/1789560669-b15217a3fdfa401af7a45ab4889c15ef/screenshot-2.png"],"installation_count":1},{"id":1275479,"name":"Conditional Dropdown Filter","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3723750,"app_id":1275479,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-21T23:47:41Z","updated_at":"2026-07-21T23:47:41Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":5997,"entity_id":1275479,"app_id":1275479,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-21T23:47:43.000Z","updated_at":"2026-07-21T23:47:43.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-3M01PXR7ND","remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-21T23:47:41Z","updated_at":"2026-09-02T21:28:48Z","terms_conditions_url":null,"app_organization":{"id":6158,"name":"EZCOM, INC.","email":"zendesk@ezcom.co.kr","website":"https://www.ezcom.co.kr","country_code":"KR","stripe_account_id":null,"state":"published"},"locations":[3,4],"date_published":"2026-09-02T21:28:48Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-02T21:27:53Z","owner_id":269519,"author_name":"EZCOM","author_email":"zendesk@ezcom.co.kr","author_url":"https://www.ezcom.co.kr","short_description":"Show relevant dropdown options based on another field's value. No code.","long_description":"\u003cp\u003eConditional Dropdown Filter lets admins connect two dropdown ticket fields so that when an agent selects a value in the parent field, the child field instantly shows only the relevant options.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSee it in action\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.jsdelivr.net/gh/moon-ezcom/filtering-app-gif@4b027338574462845f04148aba1f9a3ec242b836/openscreen-1.gif\" alt=\"Child dropdown options filtering automatically based on the parent field\u0026#39;s value\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey features\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePure UI configuration\u003c/strong\u003e — build filtering rules with a step-by-step visual builder. No JSON, no code, no triggers.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReal-time filtering\u003c/strong\u003e — child dropdown options are shown or hidden the moment the parent value changes, right inside the ticket form.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple rules with AND logic\u003c/strong\u003e — when several rules target the same child field, only options allowed by every rule are shown.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eData quality detection\u003c/strong\u003e — if options referenced by a rule are deleted in Zendesk, the app flags them so you can clean up in one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOptional password protection\u003c/strong\u003e — restrict the in-app settings view for agents with an admin-defined password.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo external servers\u003c/strong\u003e — all rules and settings are stored in Zendesk Custom Objects on your own account. No data ever leaves Zendesk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSet up a rule in under a minute\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://cdn.jsdelivr.net/gh/moon-ezcom/filtering-app-gif@4b027338574462845f04148aba1f9a3ec242b836/openscreen-2.gif\" alt=\"Creating a filtering rule with the step-by-step rule builder\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData usage\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eTo filter options, the app reads ticket field values locally in your browser. This data is never transmitted or stored outside Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirements\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eYour Zendesk plan must include Custom Objects.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app - no settings are required at install time.\u003c/li\u003e\n\u003cli\u003eOpen any ticket and find the app in the ticket sidebar. Admins see the rule builder automatically.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eNew rule\u003c/strong\u003e, pick a parent dropdown field and a child dropdown field, then check which child options are allowed for each parent value.\u003c/li\u003e\n\u003cli\u003eSave the rule. Agents will immediately see filtered options when editing tickets.\u003c/li\u003e\n\u003cli\u003e(Optional) In \u003cstrong\u003ePassword protection\u003c/strong\u003e, control whether agents can see the app and protect the settings view with a password.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Conditional Dropdown Filter lets admins connect two dropdown ticket fields so that when an agent selects a value in the parent field, the child field instantly shows only the relevant options.\n\n**See it in action**\n\n![Child dropdown options filtering automatically based on the parent field's value](https://cdn.jsdelivr.net/gh/moon-ezcom/filtering-app-gif@4b027338574462845f04148aba1f9a3ec242b836/openscreen-1.gif)\n\n**Key features**\n\n* **Pure UI configuration** — build filtering rules with a step-by-step visual builder. No JSON, no code, no triggers.\n* **Real-time filtering** — child dropdown options are shown or hidden the moment the parent value changes, right inside the ticket form.\n* **Multiple rules with AND logic** — when several rules target the same child field, only options allowed by every rule are shown.\n* **Data quality detection** — if options referenced by a rule are deleted in Zendesk, the app flags them so you can clean up in one click.\n* **Optional password protection** — restrict the in-app settings view for agents with an admin-defined password.\n* **No external servers** — all rules and settings are stored in Zendesk Custom Objects on your own account. No data ever leaves Zendesk.\n\n**Set up a rule in under a minute**\n\n![Creating a filtering rule with the step-by-step rule builder](https://cdn.jsdelivr.net/gh/moon-ezcom/filtering-app-gif@4b027338574462845f04148aba1f9a3ec242b836/openscreen-2.gif)\n\n**Data usage**\n\nTo filter options, the app reads ticket field values locally in your browser. This data is never transmitted or stored outside Zendesk.\n\n**Requirements**\n\nYour Zendesk plan must include Custom Objects.","raw_installation_instructions":"1. Install the app - no settings are required at install time.\n2. Open any ticket and find the app in the ticket sidebar. Admins see the rule builder automatically.\n3. Click **New rule**, pick a parent dropdown field and a child dropdown field, then check which child options are allowed for each parent value.\n4. Save the rule. Agents will immediately see filtered options when editing tickets.\n5. (Optional) In **Password protection**, control whether agents can see the app and protect the settings view with a password.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1275479.apps.zdusercontent.com/1275479/assets/1787878607-8d5e81607040cc6c402258a579b0580a/logo-small.png","large_icon":"https://1275479.apps.zdusercontent.com/1275479/assets/1787878607-8d5e81607040cc6c402258a579b0580a/logo.png","screenshots":["https://1275479.apps.zdusercontent.com/1275479/assets/1787878607-8d5e81607040cc6c402258a579b0580a/screenshot-0.png","https://1275479.apps.zdusercontent.com/1275479/assets/1787878607-8d5e81607040cc6c402258a579b0580a/screenshot-1.png","https://1275479.apps.zdusercontent.com/1275479/assets/1787878607-8d5e81607040cc6c402258a579b0580a/screenshot-2.png"],"installation_count":7},{"id":1276118,"name":"ITSM 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Each practice runs on native Zendesk tickets, forms, triggers, and approvals, so agents work in the ticket they already have open and administrators configure the app with the Zendesk tools they already know.\u003c/p\u003e\n\n\u003cp\u003eOne panel recognizes which practice a ticket belongs to and presents the right context: the status flow with its entry requirements, the approval panel, linked records, and the fields for that practice. Status transitions are gated, so a change cannot be scheduled without an approved CAB request and an incident cannot close without a resolution code. Administrators choose what each gate requires.\u003c/p\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\u003c/p\u003e\n\n\u003cp\u003eTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\u003c/p\u003e\n\n\u003cp\u003eThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent\u0026#39;s browser local storage to reduce API calls. Both remain within your Zendesk account and your agents\u0026#39; browsers. Uninstalling the app leaves your ticket data unchanged.\u003c/p\u003e\n\n\u003ch3\u003eAbout L5\u003c/h3\u003e\n\n\u003cp\u003eL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the left navigation bar in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eGo to Settings, then Admin, and click Initialize Application.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.\u003c/p\u003e\n","raw_long_description":"ITSM Suite adds ITIL-aligned change, incident, problem, and request management to Zendesk Support. Each practice runs on native Zendesk tickets, forms, triggers, and approvals, so agents work in the ticket they already have open and administrators configure the app with the Zendesk tools they already know.\n\nOne panel recognizes which practice a ticket belongs to and presents the right context: the status flow with its entry requirements, the approval panel, linked records, and the fields for that practice. Status transitions are gated, so a change cannot be scheduled without an approved CAB request and an incident cannot close without a resolution code. Administrators choose what each gate requires.\n\n### Data handling\n\nThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\n\nTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\n\nThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent's browser local storage to reduce API calls. Both remain within your Zendesk account and your agents' browsers. Uninstalling the app leaves your ticket data unchanged.\n\n### About L5\n\nL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Open the app from the left navigation bar in Zendesk Support.\n3. Go to Settings, then Admin, and click Initialize Application.\n\nInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1276118.apps.zdusercontent.com/1276118/assets/1789679592-90810f2c7206e0e06d9ac997d09c7c4c/logo-small.png","large_icon":"https://1276118.apps.zdusercontent.com/1276118/assets/1789679592-90810f2c7206e0e06d9ac997d09c7c4c/logo.png","screenshots":["https://1276118.apps.zdusercontent.com/1276118/assets/1789679592-90810f2c7206e0e06d9ac997d09c7c4c/screenshot-0.png","https://1276118.apps.zdusercontent.com/1276118/assets/1789679592-90810f2c7206e0e06d9ac997d09c7c4c/screenshot-1.png","https://1276118.apps.zdusercontent.com/1276118/assets/1789679592-90810f2c7206e0e06d9ac997d09c7c4c/screenshot-2.png"],"installation_count":0},{"id":1276266,"name":"Schedule Send by Saasly","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3726898,"app_id":1276266,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-24T12:33:27Z","updated_at":"2026-07-24T12:33:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6008,"entity_id":1276266,"app_id":1276266,"amount":4900,"name":"Pro","description":"\u003cul\u003e\n\u003cli\u003eSchedule Zendesk replies for future delivery.\u003c/li\u003e\n\u003cli\u003eCompose replies from the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eAutomate follow-ups.\u003c/li\u003e\n\u003cli\u003eSecure OAuth authentication.\u003c/li\u003e\n\u003cli\u003eView scheduled messages and history.\u003c/li\u003e\n\u003cli\u003eOptional Amazon S3 attachment storage.\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_0TtmSjfjIUomyPBp8Eywgd6Z","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1727,"cost_type":"CostStripe","active":true,"created_at":"2026-07-24T12:33:29.000Z","updated_at":"2026-07-24T12:33:29.000Z","trial_days":10,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":5},{"id":6007,"entity_id":1276266,"app_id":1276266,"amount":500,"name":"Basic","description":"\u003cul\u003e\n\u003cli\u003eSchedule Zendesk replies for future delivery.\u003c/li\u003e\n\u003cli\u003eCompose replies from the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eAutomate follow-ups.\u003c/li\u003e\n\u003cli\u003eSecure OAuth authentication.\u003c/li\u003e\n\u003cli\u003eView scheduled messages and history.\u003c/li\u003e\n\u003cli\u003eOptional Amazon S3 attachment storage.\u003c/li\u003e\n\u003c/ul\u003e\n","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_0TtmM7fjIUomyPBpWZujIEv9","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","cost_id":1726,"cost_type":"CostStripe","active":true,"created_at":"2026-07-24T12:33:29.000Z","updated_at":"2026-07-24T12:33:29.000Z","trial_days":10,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":5}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-24T12:33:26Z","updated_at":"2026-09-28T22:26:08Z","terms_conditions_url":"https://saasly.in/terms","app_organization":{"id":5784,"name":"Spritle software LLC","email":"people@saasly.in","website":"https://www.spritle.com/","country_code":"US","stripe_account_id":"fjIUomyPBpdCuV53VB580wSbQeuOGUx7","state":"unpublished"},"locations":[3,2],"date_published":"2026-09-28T22:26:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","nav_bar"],"last_update_time":"2026-09-08T21:09:23Z","owner_id":269519,"author_name":"Saasly","author_email":"support@saasly.in","author_url":"https://saasly.in","short_description":"Schedule Zendesk replies automatically for future delivery.","long_description":"\u003ch1\u003eSchedule Send\u003c/h1\u003e\n\n\u003cp\u003eSpritle Software builds productivity solutions that help support teams automate workflows, improve response efficiency, and deliver better customer experiences through Zendesk integrations.\u003c/p\u003e\n\n\u003ch2\u003eOverview\u003c/h2\u003e\n\n\u003cp\u003eSchedule Send allows support agents to compose replies in advance and automatically send them at a specific date and time. The app helps teams manage follow-ups, respond during business hours, and maintain consistent customer communication without manual reminders.\u003c/p\u003e\n\n\u003cp\u003eIntegrated directly into the Zendesk ticket sidebar, Schedule Send enables agents to schedule replies without leaving the ticket. A dedicated dashboard provides visibility into scheduled messages, delivery history, and message analytics.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eSchedule ticket replies for any future date and time\u003c/li\u003e\n\u003cli\u003eAutomatically send replies without manual intervention\u003c/li\u003e\n\u003cli\u003eSchedule messages directly from the Zendesk ticket sidebar\u003c/li\u003e\n\u003cli\u003eOptional Amazon S3 integration for secure attachment storage\u003c/li\u003e\n\u003cli\u003eFull-page dashboard for scheduled messages and analytics\u003c/li\u003e\n\u003cli\u003eSecure OAuth authentication\u003c/li\u003e\n\u003cli\u003eSimple installation and easy-to-use interface\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eImprove agent productivity\u003c/li\u003e\n\u003cli\u003eNever miss important follow-ups\u003c/li\u003e\n\u003cli\u003eDeliver timely customer responses\u003c/li\u003e\n\u003cli\u003eReduce repetitive manual tasks\u003c/li\u003e\n\u003cli\u003eMonitor scheduled message activity from a centralized dashboard\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData Processing \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cp\u003eSchedule Send processes only the information required to schedule and deliver ticket replies. Depending on the features used, the app may process:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket ID\u003c/li\u003e\n\u003cli\u003eReply content\u003c/li\u003e\n\u003cli\u003eScheduled delivery date and time\u003c/li\u003e\n\u003cli\u003eAttachment metadata\u003c/li\u003e\n\u003cli\u003eAgent authentication details\u003c/li\u003e\n\u003cli\u003eOptional Amazon S3 configuration for attachment storage\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThis information is used solely to schedule messages, deliver replies, store attachments (when Amazon S3 is enabled), and provide message analytics. Data is not shared with third parties except as necessary to provide the service.\u003c/p\u003e\n\n\u003ch2\u003eRequirements\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eZendesk Support account\u003c/li\u003e\n\u003cli\u003eOAuth authentication\u003c/li\u003e\n\u003cli\u003eOptional Amazon S3 configuration for attachment storage\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eFor installation or configuration assistance, please contact your administrator or the Schedule Send support team.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eInstallation Guide\u003c/h1\u003e\n\n\u003cp\u003eFollow these steps to configure Schedule Send in Zendesk.\u003c/p\u003e\n\n\u003ch2\u003e1. Install the App\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall \u003cstrong\u003eSchedule Send\u003c/strong\u003e from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the Zendesk Admin Center.\u003c/li\u003e\n\u003cli\u003eLaunch the configuration page.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e2. Connect OAuth\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eConnect OAuth\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSign in with your account.\u003c/li\u003e\n\u003cli\u003eGrant the required permissions.\u003c/li\u003e\n\u003cli\u003eWait until the connection status shows \u003cstrong\u003eConnected\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eOAuth authentication is required for scheduling and sending replies.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e3. (Optional) Configure Amazon S3\u003c/h2\u003e\n\n\u003cp\u003eIf you want to store attachments securely:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eS3 Storage\u003c/strong\u003e section.\u003c/li\u003e\n\u003cli\u003eEnter:\n\n\u003cul\u003e\n\u003cli\u003eBucket Name\u003c/li\u003e\n\u003cli\u003eRegion\u003c/li\u003e\n\u003cli\u003eAccess Key\u003c/li\u003e\n\u003cli\u003eSecret Key\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003eThis step is optional and only required for attachment storage.\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e4. Schedule a Reply\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen any Zendesk ticket.\u003c/li\u003e\n\u003cli\u003eLocate the \u003cstrong\u003eSchedule Send\u003c/strong\u003e app in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eType your reply.\u003c/li\u003e\n\u003cli\u003eSelect the desired date and time.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eSchedule\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eYour reply will be sent automatically at the scheduled time.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003e5. View Analytics\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen the \u003cstrong\u003eSchedule Send\u003c/strong\u003e full-page application.\u003c/li\u003e\n\u003cli\u003eView:\n\n\u003cul\u003e\n\u003cli\u003eScheduled messages\u003c/li\u003e\n\u003cli\u003eDelivery status\u003c/li\u003e\n\u003cli\u003eSent history\u003c/li\u003e\n\u003cli\u003eMessage analytics\u003c/li\u003e\n\u003cli\u003ePerformance insights\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cp\u003eIf you experience any issues during installation or configuration, please contact your administrator or the Schedule Send support team.\u003c/p\u003e\n","raw_long_description":"# Schedule Send\n\nSpritle Software builds productivity solutions that help support teams automate workflows, improve response efficiency, and deliver better customer experiences through Zendesk integrations.\n\n## Overview\n\nSchedule Send allows support agents to compose replies in advance and automatically send them at a specific date and time. The app helps teams manage follow-ups, respond during business hours, and maintain consistent customer communication without manual reminders.\n\nIntegrated directly into the Zendesk ticket sidebar, Schedule Send enables agents to schedule replies without leaving the ticket. A dedicated dashboard provides visibility into scheduled messages, delivery history, and message analytics.\n\n## Key Features\n\n- Schedule ticket replies for any future date and time\n- Automatically send replies without manual intervention\n- Schedule messages directly from the Zendesk ticket sidebar\n- Optional Amazon S3 integration for secure attachment storage\n- Full-page dashboard for scheduled messages and analytics\n- Secure OAuth authentication\n- Simple installation and easy-to-use interface\n\n## Benefits\n\n- Improve agent productivity\n- Never miss important follow-ups\n- Deliver timely customer responses\n- Reduce repetitive manual tasks\n- Monitor scheduled message activity from a centralized dashboard\n\n## Data Processing \u0026 Privacy\n\nSchedule Send processes only the information required to schedule and deliver ticket replies. Depending on the features used, the app may process:\n\n- Ticket ID\n- Reply content\n- Scheduled delivery date and time\n- Attachment metadata\n- Agent authentication details\n- Optional Amazon S3 configuration for attachment storage\n\nThis information is used solely to schedule messages, deliver replies, store attachments (when Amazon S3 is enabled), and provide message analytics. Data is not shared with third parties except as necessary to provide the service.\n\n## Requirements\n\n- Zendesk Support account\n- OAuth authentication\n- Optional Amazon S3 configuration for attachment storage\n\n## Support\n\nFor installation or configuration assistance, please contact your administrator or the Schedule Send support team.","raw_installation_instructions":"# Installation Guide\n\nFollow these steps to configure Schedule Send in Zendesk.\n\n## 1. Install the App\n\n1. Install **Schedule Send** from the Zendesk Marketplace.\n2. Open the app from the Zendesk Admin Center.\n3. Launch the configuration page.\n\n---\n\n## 2. Connect OAuth\n\n1. Click **Connect OAuth**.\n2. Sign in with your account.\n3. Grant the required permissions.\n4. Wait until the connection status shows **Connected**.\n\n\u003e OAuth authentication is required for scheduling and sending replies.\n\n---\n\n## 3. (Optional) Configure Amazon S3\n\nIf you want to store attachments securely:\n\n1. Open the **S3 Storage** section.\n2. Enter:\n   - Bucket Name\n   - Region\n   - Access Key\n   - Secret Key\n3. Click **Save**.\n\n\u003e This step is optional and only required for attachment storage.\n\n---\n\n## 4. Schedule a Reply\n\n1. Open any Zendesk ticket.\n2. Locate the **Schedule Send** app in the ticket sidebar.\n3. Type your reply.\n4. Select the desired date and time.\n5. Click **Schedule**.\n\nYour reply will be sent automatically at the scheduled time.\n\n---\n\n## 5. View Analytics\n\n1. Open the **Schedule Send** full-page application.\n2. View:\n   - Scheduled messages\n   - Delivery status\n   - Sent history\n   - Message analytics\n   - Performance insights\n\n---\n\n## Support\n\nIf you experience any issues during installation or configuration, please contact your administrator or the Schedule Send support team.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1276266.apps.zdusercontent.com/1276266/assets/1788870952-ea67280a56c7402080a402ade2d94105/logo-small.png","large_icon":"https://1276266.apps.zdusercontent.com/1276266/assets/1788870952-ea67280a56c7402080a402ade2d94105/logo.png","screenshots":["https://1276266.apps.zdusercontent.com/1276266/assets/1788870952-ea67280a56c7402080a402ade2d94105/screenshot-0.png","https://1276266.apps.zdusercontent.com/1276266/assets/1788870952-ea67280a56c7402080a402ade2d94105/screenshot-1.png","https://1276266.apps.zdusercontent.com/1276266/assets/1788870952-ea67280a56c7402080a402ade2d94105/screenshot-2.png"],"installation_count":0},{"id":1276434,"name":"Aktie Send for WhatsApp","state":"published","version":"0.4.2","framework_version":"2.0","parameters":[{"id":3727550,"app_id":1276434,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-07-24T22:02:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3727544,"app_id":1276434,"name":"language","kind":"text","required":true,"position":1,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-07-24T22:02:02Z","default_value":"pt","secure":false,"scopes":null,"options":null},{"id":3727545,"app_id":1276434,"name":"companyId","kind":"text","required":true,"position":2,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-07-24T22:02:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3727546,"app_id":1276434,"name":"defaultChannelId","kind":"text","required":false,"position":3,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-07-24T22:02:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3727547,"app_id":1276434,"name":"email","kind":"text","required":true,"position":4,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-08-10T19:06:21Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":3727548,"app_id":1276434,"name":"password","kind":"text","required":true,"position":5,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-08-10T19:06:21Z","default_value":null,"secure":true,"scopes":["body"],"options":null},{"id":3727549,"app_id":1276434,"name":"brokerApiToken","kind":"text","required":true,"position":6,"created_at":"2026-07-24T22:02:02Z","updated_at":"2026-08-10T19:06:21Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":6009,"entity_id":1276434,"app_id":1276434,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-24T22:02:04.000Z","updated_at":"2026-07-24T22:02:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-24T22:02:00Z","updated_at":"2026-09-09T21:29:45Z","terms_conditions_url":null,"app_organization":{"id":1093,"name":"Aktie Now","email":"marketing@aktienow.com","website":"https://aktienow.com/en/home?utm_campaign=%5BAK%5D%20Institucional\u0026utm_source=Zendesk%20Marketplace","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-08-22T04:02:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aktienow.com/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-09T21:29:41Z","owner_id":269519,"author_name":"AktieNow","author_email":"suporte@aktienow.com","author_url":"https://www.aktienow.com","short_description":"Send proactive WhatsApp template messages from your Zendesk tickets","long_description":"\u003ch3\u003eReach your customers proactively on WhatsApp — without leaving the ticket.\u003c/h3\u003e\n\n\u003cp\u003eSend approved WhatsApp template messages straight from the Zendesk ticket sidebar. The customer\u0026#39;s reply is threaded back onto the same ticket, so the whole conversation stays in one place and your agents keep their context.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cp\u003eWith the Aktie Send for WhatsApp app you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSend approved WhatsApp templates from the ticket sidebar;\u003c/li\u003e\n\u003cli\u003ePick the channel and template, fill the template variables, and preview the message before sending;\u003c/li\u003e\n\u003cli\u003eThread the customer\u0026#39;s reply back onto the originating ticket;\u003c/li\u003e\n\u003cli\u003eStay compliant with built-in safety locks (opt-out, ticket assignee, and one active conversation per number);\u003c/li\u003e\n\u003cli\u003eKeep a full audit on the ticket (channel, template, billing category, destination, time, status and message id);\u003c/li\u003e\n\u003cli\u003eRecover the current delivery status of the last message sent from the ticket;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eView our \u003ca href=\"https://drive.google.com/file/d/1u4MgQCWSojoXh3wNH2sSpwxBOmO1nOlG/view\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eWant to test or use the App, contact us via email: comercial@aktienow.com\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstallation\u003c/h3\u003e\n\n\u003cp\u003eFollow the steps below to start using our app:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick the \u003cstrong\u003einstall\u003c/strong\u003e button;\u003c/li\u003e\n\u003cli\u003eContact us via email comercial@aktienow.com\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"### Reach your customers proactively on WhatsApp — without leaving the ticket.\nSend approved WhatsApp template messages straight from the Zendesk ticket sidebar. The customer's reply is threaded back onto the same ticket, so the whole conversation stays in one place and your agents keep their context.\n\n#### Features\nWith the Aktie Send for WhatsApp app you can:\n\n* Send approved WhatsApp templates from the ticket sidebar;\n* Pick the channel and template, fill the template variables, and preview the message before sending;\n* Thread the customer's reply back onto the originating ticket;\n* Stay compliant with built-in safety locks (opt-out, ticket assignee, and one active conversation per number);\n* Keep a full audit on the ticket (channel, template, billing category, destination, time, status and message id);\n* Recover the current delivery status of the last message sent from the ticket;\n\nView our [privacy policy](https://drive.google.com/file/d/1u4MgQCWSojoXh3wNH2sSpwxBOmO1nOlG/view).\n\nWant to test or use the App, contact us via email: comercial@aktienow.com","raw_installation_instructions":"### Installation\n\nFollow the steps below to start using our app:\n\n1. Click the **install** button;\n2. Contact us via email comercial@aktienow.com\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1276434.apps.zdusercontent.com/1276434/assets/1788276198-0428234be6ae5673b0c0e245105b925b/logo-small.png","large_icon":"https://1276434.apps.zdusercontent.com/1276434/assets/1788276198-0428234be6ae5673b0c0e245105b925b/logo.png","screenshots":["https://1276434.apps.zdusercontent.com/1276434/assets/1788276198-0428234be6ae5673b0c0e245105b925b/screenshot-0.png","https://1276434.apps.zdusercontent.com/1276434/assets/1788276198-0428234be6ae5673b0c0e245105b925b/screenshot-1.png","https://1276434.apps.zdusercontent.com/1276434/assets/1788276198-0428234be6ae5673b0c0e245105b925b/screenshot-2.png"],"installation_count":0},{"id":1276516,"name":"Simon Review","state":"published","version":"1.0.24","framework_version":"2.0","parameters":[{"id":3727804,"app_id":1276516,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-26T19:34:33Z","updated_at":"2026-07-26T19:34:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3727803,"app_id":1276516,"name":"simon_api_key","kind":"text","required":true,"position":1,"created_at":"2026-07-26T19:34:33Z","updated_at":"2026-07-26T19:34:33Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":6011,"entity_id":1276516,"app_id":1276516,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-26T19:34:34.000Z","updated_at":"2026-07-26T19:34:34.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-26T19:34:32Z","updated_at":"2026-08-26T03:18:40Z","terms_conditions_url":null,"app_organization":{"id":7894,"name":"Emotion-First AI, Inc","email":"jaci@goasksimon.com","website":"https://goasksimon.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-13T20:23:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://goasksimon.com/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-26T03:18:37Z","owner_id":269519,"author_name":"Emotion-First AI, Inc.","author_email":"support@goasksimon.com","author_url":"https://goasksimon.com","short_description":"Review Zendesk drafts before delivery and approve, calibrate, or hold them.","long_description":"\u003cp\u003eSimon Review adds an institutional communication governance step to agent-authored replies in Zendesk Support. It reviews a proposed customer-facing communication before it is delivered and returns one of three outcomes: Approved, Calibrated, or Held.\u003c/p\u003e\n\n\u003cp\u003eAgents draft replies normally in the ticket editor. Before sending, the agent clicks Review with Simon in the ticket sidebar. Simon reviews the current draft against the organization\u0026#39;s configured governance requirements and returns a result:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eApproved: the draft may be delivered as written.\u003c/li\u003e\n\u003cli\u003eCalibrated: Simon returns a reviewed version of the text that reduces risk. The agent may accept or discard it.\u003c/li\u003e\n\u003cli\u003eHeld before send: the draft should be routed to human judgment before delivery.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSimon never sends replies automatically. The agent decides whether to apply the reviewed text and remains in control of every send. Each review produces a Receipt ID that provides evidence a governance review occurred.\u003c/p\u003e\n\n\u003cp\u003eData disclosure\u003c/p\u003e\n\n\u003cp\u003eWhat the app reads from Zendesk: the text of the reply the agent is currently drafting, the ticket ID, the comment channel, and the requester\u0026#39;s first name. It does not read attachments, ticket conversation history, internal notes, requester email addresses, organization records, satisfaction data, or other tickets.\u003c/p\u003e\n\n\u003cp\u003eWhat is sent to Simon: the draft text and that limited ticket context, transmitted over HTTPS to the Simon governance service, for the sole purpose of producing the review outcome and, where applicable, the calibrated text returned to the agent.\u003c/p\u003e\n\n\u003cp\u003eWhat Simon stores: governance evidence associated with each review, including the outcome, reason category, correlation and ticket references, timing, and SHA-256 hashes of the reviewed and delivered text.\u003c/p\u003e\n\n\u003cp\u003eDraft text is processed to perform the review and is not stored as plaintext in Simon\u0026#39;s governance evidence records.\u003c/p\u003e\n\n\u003cp\u003eHow it is protected: requests are authenticated with a per-organization Simon API key that is stored in Zendesk\u0026#39;s secure app settings, sent as a request header, and never exposed to browser code or to agents. Governance evidence is stored per organization with row-level access controls so that one organization cannot read another organization\u0026#39;s records.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://goasksimon.com/legal/privacy\u003c/p\u003e\n\n\u003cp\u003eUse requires an active Go Ask Simon account and a Simon API key. This app is not endorsed or certified by Zendesk and does not guarantee legal, regulatory, or compliance outcomes; it is a review layer that supports, and does not replace, human judgment.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you begin, you need an active Go Ask Simon account and a Simon API key.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the app in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eObtain a Simon API key from Emotion-First AI / Go Ask Simon.\u003c/li\u003e\n\u003cli\u003eEnter it in the secure Simon API Key setting on the app install screen.\u003c/li\u003e\n\u003cli\u003eOpen a Zendesk ticket.\u003c/li\u003e\n\u003cli\u003eDraft a public reply.\u003c/li\u003e\n\u003cli\u003eClick Review with Simon in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eReview the Approved, Calibrated, or Held result.\u003c/li\u003e\n\u003cli\u003eFor Calibrated results, choose Use reviewed text or Discard.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDo not paste the API key into ticket comments, screenshots, logs, or support messages.\u003c/p\u003e\n\n\u003cp\u003eThe production endpoint is built into the app and does not need to be entered manually.\u003c/p\u003e\n","raw_long_description":"Simon Review adds an institutional communication governance step to agent-authored replies in Zendesk Support. It reviews a proposed customer-facing communication before it is delivered and returns one of three outcomes: Approved, Calibrated, or Held.\n\nAgents draft replies normally in the ticket editor. Before sending, the agent clicks Review with Simon in the ticket sidebar. Simon reviews the current draft against the organization's configured governance requirements and returns a result:\n\n- Approved: the draft may be delivered as written.\n- Calibrated: Simon returns a reviewed version of the text that reduces risk. The agent may accept or discard it.\n- Held before send: the draft should be routed to human judgment before delivery.\n\nSimon never sends replies automatically. The agent decides whether to apply the reviewed text and remains in control of every send. Each review produces a Receipt ID that provides evidence a governance review occurred.\n\nData disclosure\n\nWhat the app reads from Zendesk: the text of the reply the agent is currently drafting, the ticket ID, the comment channel, and the requester's first name. It does not read attachments, ticket conversation history, internal notes, requester email addresses, organization records, satisfaction data, or other tickets.\n\nWhat is sent to Simon: the draft text and that limited ticket context, transmitted over HTTPS to the Simon governance service, for the sole purpose of producing the review outcome and, where applicable, the calibrated text returned to the agent.\n\nWhat Simon stores: governance evidence associated with each review, including the outcome, reason category, correlation and ticket references, timing, and SHA-256 hashes of the reviewed and delivered text.\n\nDraft text is processed to perform the review and is not stored as plaintext in Simon's governance evidence records.\n\nHow it is protected: requests are authenticated with a per-organization Simon API key that is stored in Zendesk's secure app settings, sent as a request header, and never exposed to browser code or to agents. Governance evidence is stored per organization with row-level access controls so that one organization cannot read another organization's records.\n\nPrivacy policy: https://goasksimon.com/legal/privacy\n\nUse requires an active Go Ask Simon account and a Simon API key. This app is not endorsed or certified by Zendesk and does not guarantee legal, regulatory, or compliance outcomes; it is a review layer that supports, and does not replace, human judgment.","raw_installation_instructions":"Before you begin, you need an active Go Ask Simon account and a Simon API key.\n\n1. Install the app in Zendesk Support.\n2. Obtain a Simon API key from Emotion-First AI / Go Ask Simon.\n3. Enter it in the secure Simon API Key setting on the app install screen.\n4. Open a Zendesk ticket.\n5. Draft a public reply.\n6. Click Review with Simon in the ticket sidebar.\n7. Review the Approved, Calibrated, or Held result.\n8. For Calibrated results, choose Use reviewed text or Discard.\n\nDo not paste the API key into ticket comments, screenshots, logs, or support messages.\n\nThe production endpoint is built into the app and does not need to be entered manually.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1276516.apps.zdusercontent.com/1276516/assets/1786740275-ae57268cf3c3ede387cfde998d99e48d/logo-small.png","large_icon":"https://1276516.apps.zdusercontent.com/1276516/assets/1786740275-ae57268cf3c3ede387cfde998d99e48d/logo.png","screenshots":["https://1276516.apps.zdusercontent.com/1276516/assets/1786740275-ae57268cf3c3ede387cfde998d99e48d/screenshot-0.png","https://1276516.apps.zdusercontent.com/1276516/assets/1786740275-ae57268cf3c3ede387cfde998d99e48d/screenshot-1.png","https://1276516.apps.zdusercontent.com/1276516/assets/1786740275-ae57268cf3c3ede387cfde998d99e48d/screenshot-2.png"],"installation_count":0},{"id":1276736,"name":"GetHuman","state":"published","version":"0.6.0","framework_version":"2.0","parameters":[{"id":3728574,"app_id":1276736,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-27T14:10:20Z","updated_at":"2026-07-27T14:10:20Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6012,"entity_id":1276736,"app_id":1276736,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-07-27T14:10:22.000Z","updated_at":"2026-07-27T14:10:22.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-27T14:10:20Z","updated_at":"2026-08-26T04:02:24Z","terms_conditions_url":null,"app_organization":{"id":7853,"name":"GetHuman","email":"dev@gethuman.com","website":"https://gethuman.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[1,7,3],"date_published":"2026-08-12T23:37:59Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://advocate.gethuman.com/pricing"},"location_names":["top_bar","background","ticket_sidebar"],"last_update_time":"2026-08-26T04:02:19Z","owner_id":269519,"author_name":"GetHuman","author_email":"dev@gethuman.com","author_url":"https://gethuman.com","short_description":"GetHuman dials, navigates menus, holds, and rings you when a human answers.","long_description":"\u003cp\u003eGetHuman connects your team to a live human at any company, without the hold time.\u003c/p\u003e\n\n\u003cp\u003eHow it works:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eOn a ticket, enter the company to call in the \u0026quot;GetHuman Call Target\u0026quot; field.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGetHuman dials out, navigates the phone menu, and waits on hold.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen a real person picks up, your agent\u0026#39;s ticket pops and they take the call.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe outcome and a recording link are saved to the ticket.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEverything happens inside Zendesk — your agents never leave the ticket they\u0026#39;re working.\u003c/p\u003e\n\n\u003cp\u003eData disclosure:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eWhen you queue a call, the app\u0026#39;s trigger sends GetHuman that ticket\u0026#39;s id, status, priority, tags, and the two GetHuman fields (the company to call and the optional advocate email). GetHuman uses this data solely to place and route the call, and tags the ticket \u0026quot;gethuman\u0026quot; so you can build views and reports on it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen an agent opens the GetHuman panel, Zendesk shares the agent\u0026#39;s name and email with GetHuman to sign them in.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGetHuman writes call outcomes back to the ticket as internal comments. Its API access is write-only for tickets: the OAuth scopes are users:read, triggers:read, webhooks:read, apps:read, and tickets:write — GetHuman cannot read your tickets\u0026#39; contents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhere call recording is enabled for your organization, recordings are delivered to storage your organization controls; call transcripts are posted to the ticket and are not retained by GetHuman.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eInterested in a trial? Contact us to get started.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting started:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInstall the app — it automatically creates the \u0026quot;GetHuman Call Target\u0026quot; field, webhook, and trigger it needs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd the \u0026quot;GetHuman Call Target\u0026quot; field to your ticket form(s) so agents can fill it in (Admin Center → Objects and rules → Tickets → Forms). Optionally add \u0026quot;GetHuman Call Advocate (email)\u0026quot; as well, to pin a ticket\u0026#39;s call to a specific advocate.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the GetHuman icon in your Zendesk header to finish setup — there\u0026#39;s no separate signup. You\u0026#39;ll create your GetHuman organization, authorize GetHuman in Zendesk, and choose which companies you\u0026#39;ll be calling. It takes a couple of minutes, and you only do it once.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUsing it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThe agents who take calls (advocates) make themselves available by checking in from the GetHuman icon in your Zendesk header.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo call a company that isn\u0026#39;t on your list yet, add it from your GetHuman organization page. Ones we already support are ready immediately; anything new we\u0026#39;ll set up for you.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn any ticket, enter the company in \u0026quot;GetHuman Call Target\u0026quot; — that queues the call. GetHuman dials, navigates the menu, holds, and rings the ticket to a checked-in advocate the moment a real person answers. (The app tags the ticket \u0026quot;gethuman\u0026quot; automatically.)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"GetHuman connects your team to a live human at any company, without the hold time.\n\nHow it works:\n\n1. On a ticket, enter the company to call in the \"GetHuman Call Target\" field.\n\n2. GetHuman dials out, navigates the phone menu, and waits on hold.\n\n3. When a real person picks up, your agent's ticket pops and they take the call.\n\n4. The outcome and a recording link are saved to the ticket.\n\nEverything happens inside Zendesk — your agents never leave the ticket they're working.\n\nData disclosure:\n\n- When you queue a call, the app's trigger sends GetHuman that ticket's id, status, priority, tags, and the two GetHuman fields (the company to call and the optional advocate email). GetHuman uses this data solely to place and route the call, and tags the ticket \"gethuman\" so you can build views and reports on it.\n\n- When an agent opens the GetHuman panel, Zendesk shares the agent's name and email with GetHuman to sign them in.\n\n- GetHuman writes call outcomes back to the ticket as internal comments. Its API access is write-only for tickets: the OAuth scopes are users:read, triggers:read, webhooks:read, apps:read, and tickets:write — GetHuman cannot read your tickets' contents.\n\n- Where call recording is enabled for your organization, recordings are delivered to storage your organization controls; call transcripts are posted to the ticket and are not retained by GetHuman.\n\nInterested in a trial? Contact us to get started.","raw_installation_instructions":"Getting started:\n\n- Install the app — it automatically creates the \"GetHuman Call Target\" field, webhook, and trigger it needs.\n\n- Add the \"GetHuman Call Target\" field to your ticket form(s) so agents can fill it in (Admin Center → Objects and rules → Tickets → Forms). Optionally add \"GetHuman Call Advocate (email)\" as well, to pin a ticket's call to a specific advocate.\n\n- Click the GetHuman icon in your Zendesk header to finish setup — there's no separate signup. You'll create your GetHuman organization, authorize GetHuman in Zendesk, and choose which companies you'll be calling. It takes a couple of minutes, and you only do it once.\n\nUsing it:\n\n- The agents who take calls (advocates) make themselves available by checking in from the GetHuman icon in your Zendesk header.\n\n- To call a company that isn't on your list yet, add it from your GetHuman organization page. Ones we already support are ready immediately; anything new we'll set up for you.\n\n- On any ticket, enter the company in \"GetHuman Call Target\" — that queues the call. GetHuman dials, navigates the menu, holds, and rings the ticket to a checked-in advocate the moment a real person answers. (The app tags the ticket \"gethuman\" automatically.)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1276736.apps.zdusercontent.com/1276736/assets/1787150552-4e08b3eed617db4801443ac8b4d66c84/logo-small.png","large_icon":"https://1276736.apps.zdusercontent.com/1276736/assets/1787150552-4e08b3eed617db4801443ac8b4d66c84/logo.png","screenshots":["https://1276736.apps.zdusercontent.com/1276736/assets/1787150552-4e08b3eed617db4801443ac8b4d66c84/screenshot-0.png","https://1276736.apps.zdusercontent.com/1276736/assets/1787150552-4e08b3eed617db4801443ac8b4d66c84/screenshot-1.png","https://1276736.apps.zdusercontent.com/1276736/assets/1787150552-4e08b3eed617db4801443ac8b4d66c84/screenshot-2.png"],"installation_count":2},{"id":1277357,"name":"Improvado","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-28T21:53:14Z","updated_at":"2026-08-18T23:17:27Z","terms_conditions_url":null,"app_organization":{"id":7851,"name":"Improvado","email":"support@improvado.io","website":"https://improvado.io","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-18T23:17:27Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://improvado.io/pricing"},"location_names":[],"last_update_time":"2026-08-18T18:26:58Z","owner_id":269519,"author_name":"Improvado","author_email":"connections@improvado.io","author_url":"https://improvado.io","short_description":"Extract Zendesk Support data into Improvado for analytics and reporting.","long_description":"\u003cp\u003eImprovado is an AI-powered marketing intelligence platform for enterprise marketing, revenue and support teams. It connects 500+ data sources, automates data preparation, and delivers analytics-ready data to your data warehouse and BI tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat this integration does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExtracts tickets, users and ticket fields from the Zendesk REST API v2, on a schedule you control.\u003c/li\u003e\n\u003cli\u003eDelivers them to your own data warehouse or BI tool, alongside marketing spend, campaign performance and revenue data.\u003c/li\u003e\n\u003cli\u003ePowers reporting on ticket volume, first-response and resolution times, CSAT and SLA compliance.\u003c/li\u003e\n\u003cli\u003eKeeps support reporting current without manual exports or spreadsheets.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed, and how it is used\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImprovado reads Zendesk tickets, users (agents and end users) and ticket field definitions through a read-only OAuth 2.0 grant. It never writes to Zendesk.\u003c/li\u003e\n\u003cli\u003eData is transferred over TLS and delivered to the customer\u0026#39;s own Improvado workspace and data warehouse, and is used only to produce that customer\u0026#39;s analytics.\u003c/li\u003e\n\u003cli\u003eImprovado is SOC 2 Type II certified and supports GDPR and CCPA requirements.\u003c/li\u003e\n\u003cli\u003ePrivacy policy: https://improvado.io/legal/privacy-policy\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eRequires an Improvado account.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eLog in to your Improvado workspace at https://report.improvado.io.\u003c/li\u003e\n\u003cli\u003eGo to Connections, choose Make a new connection, and select Zendesk.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain and click Authorize to grant read access via OAuth 2.0.\u003c/li\u003e\n\u003cli\u003eSelect the data to extract (tickets, users, ticket fields) and set an extraction schedule.\u003c/li\u003e\n\u003cli\u003eThe data lands in your Improvado workspace and can be delivered to your data warehouse or BI tool.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eSetup guide: https://improvado.io/docs/zendesk\u003c/p\u003e\n\n\u003cp\u003eThis integration runs on the Improvado platform and requires an Improvado account.\u003c/p\u003e\n","raw_long_description":"Improvado is an AI-powered marketing intelligence platform for enterprise marketing, revenue and support teams. It connects 500+ data sources, automates data preparation, and delivers analytics-ready data to your data warehouse and BI tools.\n\n**What this integration does**\n\n- Extracts tickets, users and ticket fields from the Zendesk REST API v2, on a schedule you control.\n- Delivers them to your own data warehouse or BI tool, alongside marketing spend, campaign performance and revenue data.\n- Powers reporting on ticket volume, first-response and resolution times, CSAT and SLA compliance.\n- Keeps support reporting current without manual exports or spreadsheets.\n\n**Data accessed, and how it is used**\n\n- Improvado reads Zendesk tickets, users (agents and end users) and ticket field definitions through a read-only OAuth 2.0 grant. It never writes to Zendesk.\n- Data is transferred over TLS and delivered to the customer's own Improvado workspace and data warehouse, and is used only to produce that customer's analytics.\n- Improvado is SOC 2 Type II certified and supports GDPR and CCPA requirements.\n- Privacy policy: https://improvado.io/legal/privacy-policy\n\nRequires an Improvado account.","raw_installation_instructions":"1. Log in to your Improvado workspace at https://report.improvado.io.\n2. Go to Connections, choose Make a new connection, and select Zendesk.\n3. Enter your Zendesk subdomain and click Authorize to grant read access via OAuth 2.0.\n4. Select the data to extract (tickets, users, ticket fields) and set an extraction schedule.\n5. The data lands in your Improvado workspace and can be delivered to your data warehouse or BI tool.\n\nSetup guide: https://improvado.io/docs/zendesk\n\nThis integration runs on the Improvado platform and requires an Improvado account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1277357.apps.zdusercontent.com/1277357/assets/1787014276-301f9a60e648a517afbe5b40014cacce/logo-small.png","large_icon":"https://1277357.apps.zdusercontent.com/1277357/assets/1787014276-301f9a60e648a517afbe5b40014cacce/logo.png","screenshots":["https://1277357.apps.zdusercontent.com/1277357/assets/1787014276-301f9a60e648a517afbe5b40014cacce/screenshot-0.png","https://1277357.apps.zdusercontent.com/1277357/assets/1787014276-301f9a60e648a517afbe5b40014cacce/screenshot-1.png","https://1277357.apps.zdusercontent.com/1277357/assets/1787014276-301f9a60e648a517afbe5b40014cacce/screenshot-2.png"],"installation_count":0},{"id":1278117,"name":"Artica","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-07-30T17:52:05Z","updated_at":"2026-08-14T03:13:33Z","terms_conditions_url":null,"app_organization":{"id":7883,"name":"Artica","email":"hello@askartica.com","website":"https://askartica.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-14T03:13:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://askartica.com/pricing"},"location_names":[],"last_update_time":"2026-08-13T21:43:20Z","owner_id":269519,"author_name":"Artica","author_email":"hello@askartica.com","author_url":"https://askartica.com","short_description":"Find what your customers are asking and fill the gaps in your help center.","long_description":"\u003cp\u003eArtica finds what your customers are asking, spots the gaps in your Zendesk help center, and helps your team fix them.\u003c/p\u003e\n\n\u003cp\u003eWHAT IT DOES\u003c/p\u003e\n\n\u003cp\u003eConnect Zendesk and Artica reads your last 30 days of tickets, grouping them into the specific questions your customers keep asking, in their words, not your taxonomy. Not \u0026quot;Billing issues\u0026quot; but \u0026quot;I was charged after I cancelled my subscription.\u0026quot;\u003c/p\u003e\n\n\u003cp\u003eEvery topic is checked against your published help center, daily: covered, partly covered, or not covered. You always know exactly which questions have answers and which ones are generating tickets with nothing to catch them.\u003c/p\u003e\n\n\u003cp\u003eThen Artica helps your team write what\u0026#39;s missing. Articles arrive already titled and structured. Add the answer yourself, capture a workflow in your browser with the Chrome extension, or start from an outline. Finished drafts push straight to Zendesk as unpublished articles, ready for you to review and publish.\u003c/p\u003e\n\n\u003cp\u003eEvery 30 days, Artica re-reads your tickets. When your customers start asking something new, it shows up as a gap, usually before anyone on your team notices.\u003c/p\u003e\n\n\u003cp\u003eWHY TEAMS USE IT\u003c/p\u003e\n\n\u003cp\u003eMost support teams are guessing what their customers ask. Nobody reads every ticket, so help center content gets written on instinct, and the most-asked questions stay unanswered. Meanwhile everything reads your help center now: your customers, your agents, your AI bot, and search engines. Thin content means wrong bot answers, failed self-service, and tickets that never slow down.\u003c/p\u003e\n\n\u003cp\u003eArtica replaces the guessing with the actual list.\u003c/p\u003e\n\n\u003cp\u003eTRUST AND DATA\u003c/p\u003e\n\n\u003cp\u003eArtica never writes to your tickets. Your queue is read-only, always. It writes to your help center only when you click export, and always as an unpublished draft you publish yourself.\u003c/p\u003e\n\n\u003cp\u003eTicket text is never stored. Tickets are read, embedded, and deleted as we go. What persists is topic labels and counts, never a customer\u0026#39;s words.\u003c/p\u003e\n\n\u003cp\u003ePRICING\u003c/p\u003e\n\n\u003cp\u003eEvery account starts with a complete audit, free for 30 days: every topic, every gap, real ticket counts. No credit card. Upgrade inside the app when you\u0026#39;re ready to act on it. One plan, $399/month, everything included, unlimited teammates.\u003c/p\u003e\n\n\u003cp\u003eWHO BUILT IT\u003c/p\u003e\n\n\u003cp\u003eArtica was built by a support consultant who configured Zendesk for more than a hundred companies. The most impactful project with every client was the same: uncover what customers were actually asking, and build the help center around the answers. Artica does that work continuously.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSETUP TAKES ABOUT TWO MINUTES\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eCreate your Artica account\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eGo to askartica.com and sign up. No credit card required.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eConnect your Zendesk\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEnter your Zendesk subdomain (yourcompany.zendesk.com) and click Connect. You\u0026#39;ll be taken to Zendesk to authorize Artica. You must be a Zendesk admin to authorize the connection.\u003c/p\u003e\n\n\u003cp\u003eArtica requests read access to your tickets and read/write access to your help center. Write access is used only to create unpublished article drafts when you click export. Artica can never modify tickets, reply to customers, or publish articles.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLet the audit run\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOnce connected, Artica begins reading your last 30 days of tickets. This runs in the background and usually takes a few hours depending on your ticket volume. You can close the tab. We\u0026#39;ll email you when your audit is ready.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eReview your audit\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOpen your audit from the email. You\u0026#39;ll see every topic your customers are asking about, grouped by category, with ticket counts and coverage status: covered, partly covered, or not covered by your current help center.\u003c/p\u003e\n\n\u003cp\u003eClick any topic to see the evidence: a description of what customers are experiencing, the questions they might ask, a 12-month trend, and links to example tickets in your Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eStart closing gaps\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWhen you\u0026#39;re ready to create articles, upgrade inside the app. Click Create article on any topic and Artica opens a draft that\u0026#39;s already titled and structured. Add your answer, capture a workflow with the Chrome extension, or build from an outline. Export pushes the finished draft to your Zendesk help center as an unpublished article for you to review and publish.\u003c/p\u003e\n\n\u003cp\u003eREQUIREMENTS\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eA Zendesk account with Support and Guide\u003c/li\u003e\n\u003cli\u003eZendesk admin access to authorize the connection\u003c/li\u003e\n\u003cli\u003eEnough recent ticket volume for meaningful analysis (roughly 300+ tickets in the last 30 days)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eSUPPORT\u003c/p\u003e\n\n\u003cp\u003eQuestions during setup? Email hello@askartica.com and you\u0026#39;ll hear back from the founder. More at askartica.com.\u003c/p\u003e\n","raw_long_description":"Artica finds what your customers are asking, spots the gaps in your Zendesk help center, and helps your team fix them.\n\nWHAT IT DOES\n\nConnect Zendesk and Artica reads your last 30 days of tickets, grouping them into the specific questions your customers keep asking, in their words, not your taxonomy. Not \"Billing issues\" but \"I was charged after I cancelled my subscription.\"\n\nEvery topic is checked against your published help center, daily: covered, partly covered, or not covered. You always know exactly which questions have answers and which ones are generating tickets with nothing to catch them.\n\nThen Artica helps your team write what's missing. Articles arrive already titled and structured. Add the answer yourself, capture a workflow in your browser with the Chrome extension, or start from an outline. Finished drafts push straight to Zendesk as unpublished articles, ready for you to review and publish.\n\nEvery 30 days, Artica re-reads your tickets. When your customers start asking something new, it shows up as a gap, usually before anyone on your team notices.\n\nWHY TEAMS USE IT\n\nMost support teams are guessing what their customers ask. Nobody reads every ticket, so help center content gets written on instinct, and the most-asked questions stay unanswered. Meanwhile everything reads your help center now: your customers, your agents, your AI bot, and search engines. Thin content means wrong bot answers, failed self-service, and tickets that never slow down.\n\nArtica replaces the guessing with the actual list.\n\nTRUST AND DATA\n\nArtica never writes to your tickets. Your queue is read-only, always. It writes to your help center only when you click export, and always as an unpublished draft you publish yourself.\n\nTicket text is never stored. Tickets are read, embedded, and deleted as we go. What persists is topic labels and counts, never a customer's words.\n\nPRICING\n\nEvery account starts with a complete audit, free for 30 days: every topic, every gap, real ticket counts. No credit card. Upgrade inside the app when you're ready to act on it. One plan, $399/month, everything included, unlimited teammates.\n\nWHO BUILT IT\n\nArtica was built by a support consultant who configured Zendesk for more than a hundred companies. The most impactful project with every client was the same: uncover what customers were actually asking, and build the help center around the answers. Artica does that work continuously.","raw_installation_instructions":"SETUP TAKES ABOUT TWO MINUTES\n\n1. Create your Artica account\n\nGo to askartica.com and sign up. No credit card required.\n\n2. Connect your Zendesk\n\nEnter your Zendesk subdomain (yourcompany.zendesk.com) and click Connect. You'll be taken to Zendesk to authorize Artica. You must be a Zendesk admin to authorize the connection.\n\nArtica requests read access to your tickets and read/write access to your help center. Write access is used only to create unpublished article drafts when you click export. Artica can never modify tickets, reply to customers, or publish articles.\n\n3. Let the audit run\n\nOnce connected, Artica begins reading your last 30 days of tickets. This runs in the background and usually takes a few hours depending on your ticket volume. You can close the tab. We'll email you when your audit is ready.\n\n4. Review your audit\n\nOpen your audit from the email. You'll see every topic your customers are asking about, grouped by category, with ticket counts and coverage status: covered, partly covered, or not covered by your current help center.\n\nClick any topic to see the evidence: a description of what customers are experiencing, the questions they might ask, a 12-month trend, and links to example tickets in your Zendesk.\n\n5. Start closing gaps\n\nWhen you're ready to create articles, upgrade inside the app. Click Create article on any topic and Artica opens a draft that's already titled and structured. Add your answer, capture a workflow with the Chrome extension, or build from an outline. Export pushes the finished draft to your Zendesk help center as an unpublished article for you to review and publish.\n\nREQUIREMENTS\n\n- A Zendesk account with Support and Guide\n- Zendesk admin access to authorize the connection\n- Enough recent ticket volume for meaningful analysis (roughly 300+ tickets in the last 30 days)\n\nSUPPORT\n\nQuestions during setup? Email hello@askartica.com and you'll hear back from the founder. More at askartica.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1278117.apps.zdusercontent.com/1278117/assets/1785490247-9af252a62b7e014c2453ef341abaa34d/logo-small.png","large_icon":"https://1278117.apps.zdusercontent.com/1278117/assets/1785490247-9af252a62b7e014c2453ef341abaa34d/logo.png","screenshots":["https://1278117.apps.zdusercontent.com/1278117/assets/1785490247-9af252a62b7e014c2453ef341abaa34d/screenshot-0.png","https://1278117.apps.zdusercontent.com/1278117/assets/1785490247-9af252a62b7e014c2453ef341abaa34d/screenshot-1.png","https://1278117.apps.zdusercontent.com/1278117/assets/1785490247-9af252a62b7e014c2453ef341abaa34d/screenshot-2.png"],"installation_count":0},{"id":1278211,"name":"Recurring Tickets by Veryation","state":"published","version":"1.4.0","framework_version":"2.0","parameters":[{"id":3733983,"app_id":1278211,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-07-30T22:32:12Z","updated_at":"2026-07-30T22:32:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6025,"entity_id":1278211,"app_id":1278211,"amount":3900,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1Tyabr9HTTwAbH1KqbKLS1fP","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1Txw2y9HTTwAbH1K","cost_id":1729,"cost_type":"CostStripe","active":true,"created_at":"2026-07-30T22:32:13.000Z","updated_at":"2026-07-30T22:32:13.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":30}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-07-30T22:32:12Z","updated_at":"2026-08-26T04:10:23Z","terms_conditions_url":"https://veryation.com/apps/recurring-tickets/terms","app_organization":{"id":7898,"name":"Veryation","email":"support@veryation.com","website":"https://veryation.com","country_code":"US","stripe_account_id":"acct_1Txw2y9HTTwAbH1K","state":null},"locations":[2,3],"date_published":"2026-08-19T20:16:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-08-26T04:10:21Z","owner_id":269519,"author_name":"Veryation","author_email":"support@veryation.com","author_url":"https://veryation.com","short_description":"Recurring tickets, send-later replies and reminders for routine support work.","long_description":"\u003cp\u003e\u003cstrong\u003eAbout Veryation\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eVeryation is an independent software vendor building focused, reliable workflow apps for support teams — each one designed to do one job well.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat Recurring Tickets does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eRecurring Tickets puts routine work on autopilot and timing under your control. Define a ticket once, choose a schedule, and it is created automatically every time it falls due. On any ticket, schedule a reply to send later or set a reminder so it comes back to you at the right moment. Built for work on a cadence: maintenance, compliance evidence, access reviews, recurring reports, and follow-ups nobody can afford to forget.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat it does well\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRoutine work is never missed. Tickets are created on schedule even when no agent is signed in — overnight, at weekends and on holidays.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend replies later. Write a reply now, schedule it public or internal, and optionally set the ticket status after it sends.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eReminders that reopen tickets. At the time you choose, the ticket gets an internal note and returns to Open — back in your queue.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFlexible, timezone-accurate schedules. Daily, weekly on chosen weekdays, or monthly on a chosen day, with repeat-every-N intervals, start and end conditions, and correct daylight-saving handling in each rule’s own timezone.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDynamic placeholders. Insert the current date, weekday, month, year or timestamp into subjects, descriptions, replies or tags, so every generated ticket identifies itself — and tags stay filterable in views and Explore.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEverything in one place. The Scheduled tab lists every upcoming reply and reminder account-wide with one-click cancel; Run now fires any rule on demand.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eA secure scheduling service connects to your account using OAuth and acts through the Zendesk API at the times you define. Rules and the Scheduled view live in the left navigation bar; replies and reminders are scheduled from the panel in the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app stores only what you schedule: rule definitions (subject, description, requester email, assignee group, priority, type, tags and schedule), scheduled replies and reminders (ticket number, message, send time and the scheduling agent\u0026#39;s name), your Zendesk subdomain, and the OAuth tokens used to act on your behalf. Tokens are held server side and never exposed to the browser, and requests are cryptographically verified.\u003c/p\u003e\n\n\u003cp\u003eThe app does not read, export or store your existing tickets, comments, end-user records or conversations. We do not sell, rent or share customer data, and do not use it for advertising or profiling. Data is stored in Cloudflare D1 and all traffic uses HTTPS.\u003c/p\u003e\n\n\u003cp\u003eUninstalling the app or revoking the OAuth grant immediately stops all processing. To request deletion of stored data, email support@veryation.com.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://veryation.com/apps/recurring-tickets/privacy\u003c/p\u003e\n\n\u003cp\u003eTerms of service: https://veryation.com/apps/recurring-tickets/terms\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e at the top of this page and choose the Zendesk account you want to install into.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfirm the plan and start your free trial. There is nothing to configure during installation — Recurring Tickets requires no API keys, URLs or other settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen your Support agent workspace and click the \u003cstrong\u003eRecurring Tickets\u003c/strong\u003e icon in the left navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe first time you open the app, click \u003cstrong\u003eConnect Zendesk\u003c/strong\u003e, then click \u003cstrong\u003eAllow\u003c/strong\u003e on the Zendesk authorization page that opens. This grants Recurring Tickets permission to create tickets and post scheduled replies in your account on your behalf. You only need to do this once.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eNew recurring ticket\u003c/strong\u003e to open the rule editor.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder \u003cstrong\u003eRule\u003c/strong\u003e, enter a rule name. This is an internal label and is not shown to the requester.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder \u003cstrong\u003eTicket content\u003c/strong\u003e, enter the subject and description used for every ticket the rule creates. Optionally set a requester email, priority, type, assignee group and tags. Use the placeholder buttons beneath these fields to insert the current date, weekday, month, year or timestamp, so each generated ticket is uniquely identifiable.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder \u003cstrong\u003eSchedule\u003c/strong\u003e, choose \u003cstrong\u003eDaily\u003c/strong\u003e, \u003cstrong\u003eWeekly\u003c/strong\u003e or \u003cstrong\u003eMonthly\u003c/strong\u003e. For weekly rules, select the weekdays to run on. For monthly rules, choose the day of the month. Then set how often the rule repeats, the time of day, and the timezone the schedule should follow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSet when the schedule \u003cstrong\u003estarts\u003c/strong\u003e, and whether it \u003cstrong\u003eends\u003c/strong\u003e never, on a specific date, or after a set number of occurrences.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eSave recurring ticket\u003c/strong\u003e. The rule appears in the list showing its schedule, next run time and status.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo test a rule immediately, click \u003cstrong\u003eRun now\u003c/strong\u003e on its row — this creates a ticket straight away without affecting the schedule. Use \u003cstrong\u003ePause\u003c/strong\u003e to suspend a rule without deleting it, \u003cstrong\u003eEdit\u003c/strong\u003e to change it, and \u003cstrong\u003eDelete\u003c/strong\u003e to remove it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo schedule a reply or set a reminder on any ticket, open the ticket and find the \u003cstrong\u003eRecurring Tickets\u003c/strong\u003e panel in the ticket sidebar. Choose \u003cstrong\u003eSend later\u003c/strong\u003e or \u003cstrong\u003eReminder\u003c/strong\u003e, write the message, pick a time, and click \u003cstrong\u003eSchedule\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEverything scheduled across your account is listed under the \u003cstrong\u003eScheduled\u003c/strong\u003e tab of the main app in the left navigation bar, where pending items can be canceled.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAll settings live inside the app itself; there are no separate admin settings to configure. If you need help, email support@veryation.com.\u003c/p\u003e\n","raw_long_description":"**About Veryation**\n\nVeryation is an independent software vendor building focused, reliable workflow apps for support teams — each one designed to do one job well.\n\n**What Recurring Tickets does**\n\nRecurring Tickets puts routine work on autopilot and timing under your control. Define a ticket once, choose a schedule, and it is created automatically every time it falls due. On any ticket, schedule a reply to send later or set a reminder so it comes back to you at the right moment. Built for work on a cadence: maintenance, compliance evidence, access reviews, recurring reports, and follow-ups nobody can afford to forget.\n\n**What it does well**\n\n- Routine work is never missed. Tickets are created on schedule even when no agent is signed in — overnight, at weekends and on holidays.\n\n- Send replies later. Write a reply now, schedule it public or internal, and optionally set the ticket status after it sends.\n\n- Reminders that reopen tickets. At the time you choose, the ticket gets an internal note and returns to Open — back in your queue.\n\n- Flexible, timezone-accurate schedules. Daily, weekly on chosen weekdays, or monthly on a chosen day, with repeat-every-N intervals, start and end conditions, and correct daylight-saving handling in each rule’s own timezone.\n\n- Dynamic placeholders. Insert the current date, weekday, month, year or timestamp into subjects, descriptions, replies or tags, so every generated ticket identifies itself — and tags stay filterable in views and Explore.\n\n- Everything in one place. The Scheduled tab lists every upcoming reply and reminder account-wide with one-click cancel; Run now fires any rule on demand.\n\n**How it works**\n\nA secure scheduling service connects to your account using OAuth and acts through the Zendesk API at the times you define. Rules and the Scheduled view live in the left navigation bar; replies and reminders are scheduled from the panel in the ticket sidebar.\n\n**Data and privacy**\n\nThe app stores only what you schedule: rule definitions (subject, description, requester email, assignee group, priority, type, tags and schedule), scheduled replies and reminders (ticket number, message, send time and the scheduling agent's name), your Zendesk subdomain, and the OAuth tokens used to act on your behalf. Tokens are held server side and never exposed to the browser, and requests are cryptographically verified.\n\nThe app does not read, export or store your existing tickets, comments, end-user records or conversations. We do not sell, rent or share customer data, and do not use it for advertising or profiling. Data is stored in Cloudflare D1 and all traffic uses HTTPS.\n\nUninstalling the app or revoking the OAuth grant immediately stops all processing. To request deletion of stored data, email support@veryation.com.\n\nPrivacy policy: https://veryation.com/apps/recurring-tickets/privacy\n\nTerms of service: https://veryation.com/apps/recurring-tickets/terms","raw_installation_instructions":"1. Click **Install** at the top of this page and choose the Zendesk account you want to install into.\n\n2. Confirm the plan and start your free trial. There is nothing to configure during installation — Recurring Tickets requires no API keys, URLs or other settings.\n\n3. Open your Support agent workspace and click the **Recurring Tickets** icon in the left navigation bar.\n\n4. The first time you open the app, click **Connect Zendesk**, then click **Allow** on the Zendesk authorization page that opens. This grants Recurring Tickets permission to create tickets and post scheduled replies in your account on your behalf. You only need to do this once.\n\n5. Click **New recurring ticket** to open the rule editor.\n\n6. Under **Rule**, enter a rule name. This is an internal label and is not shown to the requester.\n\n7. Under **Ticket content**, enter the subject and description used for every ticket the rule creates. Optionally set a requester email, priority, type, assignee group and tags. Use the placeholder buttons beneath these fields to insert the current date, weekday, month, year or timestamp, so each generated ticket is uniquely identifiable.\n\n8. Under **Schedule**, choose **Daily**, **Weekly** or **Monthly**. For weekly rules, select the weekdays to run on. For monthly rules, choose the day of the month. Then set how often the rule repeats, the time of day, and the timezone the schedule should follow.\n\n9. Set when the schedule **starts**, and whether it **ends** never, on a specific date, or after a set number of occurrences.\n\n10. Click **Save recurring ticket**. The rule appears in the list showing its schedule, next run time and status.\n\n11. To test a rule immediately, click **Run now** on its row — this creates a ticket straight away without affecting the schedule. Use **Pause** to suspend a rule without deleting it, **Edit** to change it, and **Delete** to remove it.\n\n12. To schedule a reply or set a reminder on any ticket, open the ticket and find the **Recurring Tickets** panel in the ticket sidebar. Choose **Send later** or **Reminder**, write the message, pick a time, and click **Schedule**.\n\n13. Everything scheduled across your account is listed under the **Scheduled** tab of the main app in the left navigation bar, where pending items can be canceled.\n\nAll settings live inside the app itself; there are no separate admin settings to configure. 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Select one or more files, click \u003cstrong\u003eCopy to main ticket\u003c/strong\u003e, and the files are added as an internal note. The originals remain in the side conversation.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNo download folder. No manual re-upload.\u003c/strong\u003e\u003c/p\u003e\n\n\u003ch3\u003eSee AttachmentFlow in action\u003c/h3\u003e\n\n\u003cp\u003e\u003cimg src=\"https://steellace27.com/AttachmentFlow-marketplace-demo.gif\" alt=\"AttachmentFlow demo — copy side conversation attachments to the main ticket\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://steellace27.com/attachmentflow-demo.mp4\"\u003eWatch the full demo\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen AttachmentFlow in the ticket sidebar.\u003c/li\u003e\n\u003cli\u003eSelect one or more attachments from an email side conversation.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eCopy to main ticket\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eThe files are added to the main ticket as an internal note.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eEvery transfer is started manually by an authorised agent. AttachmentFlow does not run automatic or background synchronisation. If the files copy successfully but the audit note fails, the app shows a warning and the copied files remain in the main ticket.\u003c/p\u003e\n\n\u003ch3\u003eOperation limits\u003c/h3\u003e\n\n\u003cp\u003eUp to 10 files per transfer, 20 MB per file, and 50 MB in total. Source attachments remain in their original location.\u003c/p\u003e\n\n\u003ch3\u003eData access and processing\u003c/h3\u003e\n\n\u003cp\u003eAttachmentFlow uses OAuth to access the Zendesk ticket, side conversation, attachments, recipient, and user information required to display available files and complete a transfer.\u003c/p\u003e\n\n\u003cp\u003eSelected attachment content passes temporarily through a Cloudflare Worker so it can be downloaded from Zendesk and uploaded back to Zendesk. AttachmentFlow does not intentionally retain attachment content after the transfer request completes. OAuth credentials are stored only to maintain the authorised connection.\u003c/p\u003e\n\n\u003cp\u003eFor service reliability and public-beta measurement, AttachmentFlow stores detailed operation events for up to 90 days and aggregated account-level usage summaries for up to 12 months. Records may include a hashed Zendesk-account identifier, first and last use, active UTC days, transfer direction and outcome, file counts, duration, generalised error or warning category, Worker version, beta cohort/date, timestamp, technical request identifier, and monthly or lifetime totals.\u003c/p\u003e\n\n\u003cp\u003eOperational telemetry does \u003cstrong\u003enot\u003c/strong\u003e store attachment content or filenames; ticket or side-conversation content; recipient details; raw Zendesk subdomains; agent emails, IDs, or hashes; Zendesk ticket or attachment identifiers; OAuth credentials; or Authorization headers.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://steellace27.com/privacy/\u003cbr\u003e\u003cbr\u003e\nSupport: support@steellace27.com\u003c/p\u003e\n\n\u003ch3\u003ePublic beta\u003c/h3\u003e\n\n\u003cp\u003eAttachmentFlow is currently available as a free public beta. There are no charges during the beta. Existing beta customers will receive advance notice before any material pricing or usage-limit changes.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and select the Zendesk account where AttachmentFlow should be installed.\u003c/li\u003e\n\u003cli\u003eEnter only your Zendesk subdomain. For example, enter \u003cstrong\u003eacme\u003c/strong\u003e, not \u003cstrong\u003eacme.zendesk.com\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eSign in with AttachmentFlow\u003c/strong\u003e and approve the requested Zendesk access.\u003c/li\u003e\n\u003cli\u003eComplete the installation.\u003c/li\u003e\n\u003cli\u003eOpen a Zendesk Support ticket containing an email side conversation with an attachment.\u003c/li\u003e\n\u003cli\u003eOpen AttachmentFlow in the ticket sidebar, select the files you want, and click \u003cstrong\u003eCopy to main ticket\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"AttachmentFlow is a focused Zendesk utility built to remove repetitive attachment handling from email side conversations.\n\nWhen a supplier, partner, or customer sends a file in an email side conversation, AttachmentFlow lets an agent copy it directly into the main ticket. Select one or more files, click **Copy to main ticket**, and the files are added as an internal note. The originals remain in the side conversation.\n\n**No download folder. No manual re-upload.**\n\n### See AttachmentFlow in action\n\n![AttachmentFlow demo — copy side conversation attachments to the main ticket](https://steellace27.com/AttachmentFlow-marketplace-demo.gif)\n\n[Watch the full demo](https://steellace27.com/attachmentflow-demo.mp4)\n\n### How it works\n\n1. Open AttachmentFlow in the ticket sidebar.\n2. Select one or more attachments from an email side conversation.\n3. Click **Copy to main ticket**.\n4. The files are added to the main ticket as an internal note.\n\nEvery transfer is started manually by an authorised agent. AttachmentFlow does not run automatic or background synchronisation. If the files copy successfully but the audit note fails, the app shows a warning and the copied files remain in the main ticket.\n\n### Operation limits\n\nUp to 10 files per transfer, 20 MB per file, and 50 MB in total. Source attachments remain in their original location.\n\n### Data access and processing\n\nAttachmentFlow uses OAuth to access the Zendesk ticket, side conversation, attachments, recipient, and user information required to display available files and complete a transfer.\n\nSelected attachment content passes temporarily through a Cloudflare Worker so it can be downloaded from Zendesk and uploaded back to Zendesk. AttachmentFlow does not intentionally retain attachment content after the transfer request completes. OAuth credentials are stored only to maintain the authorised connection.\n\nFor service reliability and public-beta measurement, AttachmentFlow stores detailed operation events for up to 90 days and aggregated account-level usage summaries for up to 12 months. Records may include a hashed Zendesk-account identifier, first and last use, active UTC days, transfer direction and outcome, file counts, duration, generalised error or warning category, Worker version, beta cohort/date, timestamp, technical request identifier, and monthly or lifetime totals.\n\nOperational telemetry does **not** store attachment content or filenames; ticket or side-conversation content; recipient details; raw Zendesk subdomains; agent emails, IDs, or hashes; Zendesk ticket or attachment identifiers; OAuth credentials; or Authorization headers.\n\nPrivacy Policy: https://steellace27.com/privacy/  \nSupport: support@steellace27.com\n\n### Public beta\n\nAttachmentFlow is currently available as a free public beta. There are no charges during the beta. Existing beta customers will receive advance notice before any material pricing or usage-limit changes.","raw_installation_instructions":"1. Click **Install** and select the Zendesk account where AttachmentFlow should be installed.\n2. Enter only your Zendesk subdomain. For example, enter **acme**, not **acme.zendesk.com**.\n3. Select **Sign in with AttachmentFlow** and approve the requested Zendesk access.\n4. Complete the installation.\n5. Open a Zendesk Support ticket containing an email side conversation with an attachment.\n6. Open AttachmentFlow in the ticket sidebar, select the files you want, and click **Copy to main ticket**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1278651.apps.zdusercontent.com/1278651/assets/1788042005-433b50c74a68f1d34400def5bc3ba5e6/logo-small.png","large_icon":"https://1278651.apps.zdusercontent.com/1278651/assets/1788042005-433b50c74a68f1d34400def5bc3ba5e6/logo.png","screenshots":["https://1278651.apps.zdusercontent.com/1278651/assets/1788042005-433b50c74a68f1d34400def5bc3ba5e6/screenshot-0.png","https://1278651.apps.zdusercontent.com/1278651/assets/1788042005-433b50c74a68f1d34400def5bc3ba5e6/screenshot-1.png","https://1278651.apps.zdusercontent.com/1278651/assets/1788042005-433b50c74a68f1d34400def5bc3ba5e6/screenshot-2.png"],"installation_count":2},{"id":1279068,"name":"Keito","state":"published","version":"0.1.0","framework_version":"2.0","parameters":[{"id":3736282,"app_id":1279068,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-03T09:48:50Z","updated_at":"2026-08-03T09:48:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6028,"entity_id":1279068,"app_id":1279068,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-03T09:48:52.000Z","updated_at":"2026-08-03T09:48:52.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-03T09:48:50Z","updated_at":"2026-09-03T16:38:23Z","terms_conditions_url":null,"app_organization":{"id":7934,"name":"OSO DevOps Limited","email":"support@keito.ai","website":"https://keito.ai/","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-03T16:38:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://keito.ai/pricing/"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-03T09:48:50Z","owner_id":269519,"author_name":"OSO DevOps","author_email":"support@keito.ai","author_url":"https://keito.ai","short_description":"Track ticket time in Keito without leaving Zendesk Support.","long_description":"\u003cp\u003eKeito brings project-based time tracking into Zendesk Support. Agents connect their own Keito account, choose a project and task, then start or stop a timer directly from the ticket sidebar. The app shows the agent\u0026#39;s time and the team\u0026#39;s total time for the current ticket.\u003c/p\u003e\n\n\u003cp\u003eKeito uses Zendesk\u0026#39;s signed app context to identify the Zendesk account, app installation, current agent, ticket ID, ticket subject, and ticket URL. This data is used only to authenticate the installation and agent, and to associate Keito time entries with the current ticket. Keito does not request a Zendesk API token, read ticket conversations, comments, or attachments, or store Zendesk credentials.\u003c/p\u003e\n\n\u003cp\u003eEach agent authenticates with Keito using WorkOS OAuth. OAuth credentials remain encrypted on Keito\u0026#39;s servers and are never exposed to the Zendesk iframe. An active Keito account is required.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://keito.ai/privacy/\u003cbr\u003e\nSupport: support@keito.ai\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick Install to add Keito to the Zendesk Support ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003eOpen a ticket and select Connect to Keito. The first person connecting a Zendesk account must be an owner or administrator of the Keito company; this securely binds that Zendesk installation to the company. Each additional Zendesk agent then connects their own Keito account.\u003c/p\u003e\n\n\u003cp\u003eAfter connecting, choose a project and task and start tracking time. If the Keito panel reports that access is unavailable, contact support@keito.ai so the company can be enabled for the preview.\u003c/p\u003e\n","raw_long_description":"Keito brings project-based time tracking into Zendesk Support. Agents connect their own Keito account, choose a project and task, then start or stop a timer directly from the ticket sidebar. The app shows the agent's time and the team's total time for the current ticket.\n\nKeito uses Zendesk's signed app context to identify the Zendesk account, app installation, current agent, ticket ID, ticket subject, and ticket URL. This data is used only to authenticate the installation and agent, and to associate Keito time entries with the current ticket. Keito does not request a Zendesk API token, read ticket conversations, comments, or attachments, or store Zendesk credentials.\n\nEach agent authenticates with Keito using WorkOS OAuth. OAuth credentials remain encrypted on Keito's servers and are never exposed to the Zendesk iframe. An active Keito account is required.\n\nPrivacy policy: https://keito.ai/privacy/\nSupport: support@keito.ai","raw_installation_instructions":"Click Install to add Keito to the Zendesk Support ticket sidebar.\n\nOpen a ticket and select Connect to Keito. The first person connecting a Zendesk account must be an owner or administrator of the Keito company; this securely binds that Zendesk installation to the company. Each additional Zendesk agent then connects their own Keito account.\n\nAfter connecting, choose a project and task and start tracking time. If the Keito panel reports that access is unavailable, contact support@keito.ai so the company can be enabled for the preview.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1279068.apps.zdusercontent.com/1279068/assets/1785750450-557fc8bd32ee8569dfa78a95d4b21e88/logo-small.png","large_icon":"https://1279068.apps.zdusercontent.com/1279068/assets/1785750450-557fc8bd32ee8569dfa78a95d4b21e88/logo.png","screenshots":["https://1279068.apps.zdusercontent.com/1279068/assets/1785750450-557fc8bd32ee8569dfa78a95d4b21e88/screenshot-0.png","https://1279068.apps.zdusercontent.com/1279068/assets/1785750450-557fc8bd32ee8569dfa78a95d4b21e88/screenshot-1.png","https://1279068.apps.zdusercontent.com/1279068/assets/1785750450-557fc8bd32ee8569dfa78a95d4b21e88/screenshot-2.png"],"installation_count":2},{"id":1279402,"name":"Snipzilla Templates for Zendesk","state":"published","version":"1.0.3","framework_version":"2.0","parameters":[{"id":3737533,"app_id":1279402,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-04T06:34:54Z","updated_at":"2026-08-04T06:34:54Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6030,"entity_id":1279402,"app_id":1279402,"amount":600,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1U0Zy4KuKSMT9JDSatxGw0xe","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1TaPZKKuKSMT9JDS","cost_id":1730,"cost_type":"CostStripe","active":true,"created_at":"2026-08-04T06:34:56.000Z","updated_at":"2026-08-04T06:34:56.000Z","trial_days":30,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":180}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-08-04T06:34:51Z","updated_at":"2026-08-25T21:37:25Z","terms_conditions_url":"https://zillasoft.io/terms","app_organization":{"id":7935,"name":"ZillaSoft","email":"support@zillasoft.io","website":"ZillaSoft.io","country_code":"US","stripe_account_id":"acct_1TaPZKKuKSMT9JDS","state":null},"locations":[3,4,2],"date_published":"2026-08-25T21:37:25Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar","nav_bar"],"last_update_time":"2026-08-25T21:36:31Z","owner_id":269519,"author_name":"ZillaSoft","author_email":"support@zillasoft.io","author_url":"https://zillasoft.io","short_description":"Templates, macros and canned responses for Zendesk Support agents.","long_description":"\u003cp\u003eSnipzilla Templates gives your agents fast, organized, reusable replies: canned responses with smart tokens, fill-in prompts and folders, applied into the reply box in one click. It works on email, chat, messaging and social tickets in Agent Workspace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReply in one click.\u003c/strong\u003e Apply a template straight into the composer, or use Apply and send for a true one-click reply. Favorites sit at the top of the sidebar, suggestions surface the right template for the ticket, and drafts are saved automatically while you type.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSmart templates, not static text.\u003c/strong\u003e Templates fill themselves in from the ticket: requester and agent names, ticket status, priority, brand, organization, dates, and more. Fill-in prompts ask the agent only for what is missing, with defaults taken from the live ticket. Add optional blocks, choice dropdowns, running counters, math and case transforms, random variations, and templates nested inside templates. Rich text is fully supported.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrganized like a real library.\u003c/strong\u003e Folders with colors, personal / brand / company-wide scopes, per-brand visibility on multi-brand accounts, and a health check that flags stale templates, broken tokens and dead brands before your customers see them.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuilt for admins.\u003c/strong\u003e Import your existing Zendesk macros in bulk to get started in minutes. Batch import/export as JSON or CSV (Excel-friendly), starter packs, folder bulk-rename, search and replace across the whole library with preview, and usage analytics with an unlimited reporting window, by template or by agent.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour data never leaves your Zendesk.\u003c/strong\u003e Everything is stored in your own Zendesk instance using Zendesk Custom Objects. The app has no backend, makes no external calls, and sends nothing anywhere. Personal templates are private to each agent, enforced server-side by Zendesk access rules. Your library is retained even if you uninstall.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSpeaks your language.\u003c/strong\u003e Full UI in English, German, Spanish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese and Traditional Chinese. Light and dark theme. Each agent can pick the language for dates and greetings in replies, so a Spanish reply says \u0026quot;4 de marzo\u0026quot;, not \u0026quot;March 4th\u0026quot;.\u003c/p\u003e\n\n\u003cp\u003eWorks alongside the Snipzilla desktop text expander: the import/export format is compatible with Snipzilla for desktop and Snipzilla Templates for Jira, so one template library can serve your whole toolchain.\u003c/p\u003e\n\n\u003cp\u003eRequires Zendesk Suite (any plan) or Support Enterprise.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then open the Snipzilla Templates admin page from the sidebar to finish the one-click storage setup.\u003c/p\u003e\n","raw_long_description":"Snipzilla Templates gives your agents fast, organized, reusable replies: canned responses with smart tokens, fill-in prompts and folders, applied into the reply box in one click. It works on email, chat, messaging and social tickets in Agent Workspace.\n\n**Reply in one click.** Apply a template straight into the composer, or use Apply and send for a true one-click reply. Favorites sit at the top of the sidebar, suggestions surface the right template for the ticket, and drafts are saved automatically while you type.\n\n**Smart templates, not static text.** Templates fill themselves in from the ticket: requester and agent names, ticket status, priority, brand, organization, dates, and more. Fill-in prompts ask the agent only for what is missing, with defaults taken from the live ticket. Add optional blocks, choice dropdowns, running counters, math and case transforms, random variations, and templates nested inside templates. Rich text is fully supported.\n\n**Organized like a real library.** Folders with colors, personal / brand / company-wide scopes, per-brand visibility on multi-brand accounts, and a health check that flags stale templates, broken tokens and dead brands before your customers see them.\n\n**Built for admins.** Import your existing Zendesk macros in bulk to get started in minutes. Batch import/export as JSON or CSV (Excel-friendly), starter packs, folder bulk-rename, search and replace across the whole library with preview, and usage analytics with an unlimited reporting window, by template or by agent.\n\n**Your data never leaves your Zendesk.** Everything is stored in your own Zendesk instance using Zendesk Custom Objects. The app has no backend, makes no external calls, and sends nothing anywhere. Personal templates are private to each agent, enforced server-side by Zendesk access rules. Your library is retained even if you uninstall.\n\n**Speaks your language.** Full UI in English, German, Spanish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese and Traditional Chinese. Light and dark theme. Each agent can pick the language for dates and greetings in replies, so a Spanish reply says \"4 de marzo\", not \"March 4th\".\n\nWorks alongside the Snipzilla desktop text expander: the import/export format is compatible with Snipzilla for desktop and Snipzilla Templates for Jira, so one template library can serve your whole toolchain.\n\nRequires Zendesk Suite (any plan) or Support Enterprise.","raw_installation_instructions":"Install the app, then open the Snipzilla Templates admin page from the sidebar to finish the one-click storage setup.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1279402.apps.zdusercontent.com/1279402/assets/1787641996-8ea730629085f57f4da8da2e395a7913/logo-small.png","large_icon":"https://1279402.apps.zdusercontent.com/1279402/assets/1787641996-8ea730629085f57f4da8da2e395a7913/logo.png","screenshots":["https://1279402.apps.zdusercontent.com/1279402/assets/1787641996-8ea730629085f57f4da8da2e395a7913/screenshot-0.png","https://1279402.apps.zdusercontent.com/1279402/assets/1787641996-8ea730629085f57f4da8da2e395a7913/screenshot-1.png","https://1279402.apps.zdusercontent.com/1279402/assets/1787641996-8ea730629085f57f4da8da2e395a7913/screenshot-2.png"],"installation_count":0},{"id":1279621,"name":"Thread","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-04T16:50:24Z","updated_at":"2026-09-01T19:56:58Z","terms_conditions_url":null,"app_organization":{"id":7922,"name":"Thread Solutions Inc.","email":"team@thread.app","website":"https://thread.app","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-01T19:56:58Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.thread.app/pricing"},"location_names":[],"last_update_time":"2026-08-04T16:50:24Z","owner_id":269519,"author_name":"Thread Solution Inc.","author_email":"team@thread.app","author_url":"https://thread.app","short_description":"Ground customer onboarding and success work in live Zendesk ticket context.","long_description":"\u003cp\u003eThread is an agentic customer success platform from Thread Solution Inc. CS teams use Thread to automate onboarding, track customer health, and take action across the tools they already use.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the integration does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eConnect your Zendesk in minutes: enter your subdomain, approve the OAuth consent screen, done. From then on, Thread\u0026#39;s CSMs and AI agents can ground their work in your customers\u0026#39; real support experience:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTicket history for an account\u003c/strong\u003e — recent tickets for the Zendesk organization linked to a Thread account, newest first.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFull conversation threads\u003c/strong\u003e — a ticket\u0026#39;s comments, with internal agent notes clearly labeled so they are never quoted outward.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic account matching\u003c/strong\u003e — Thread accounts resolve to Zendesk organizations by CRM id, exact organization name, email domain, or a contact\u0026#39;s email, with a manual override in settings when you want to pick yourself.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData access disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThread accesses Zendesk \u003cstrong\u003eread-only\u003c/strong\u003e, authorized via OAuth with the \u003ccode\u003eread\u003c/code\u003e scope. It reads tickets, ticket comments, organizations, and users (names and email addresses, used for display and account matching).\u003c/li\u003e\n\u003cli\u003eThread never writes to Zendesk — no tickets are created, updated, or replied to.\u003c/li\u003e\n\u003cli\u003eThere is no background sync: data is fetched on demand, only when a CSM or Thread agent is working the account.\u003c/li\u003e\n\u003cli\u003eOAuth tokens are stored encrypted. Disconnect at any time from Thread\u0026#39;s connectors page, or revoke access in Zendesk Admin Center (Apps and integrations \u0026gt; APIs \u0026gt; External OAuth clients).\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout Thread\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThread automates post-sale implementation and activation: template-driven onboarding motions, milestone tracking, CRM integrations, and AI agents that act with human-approval guardrails. Learn more at https://thread.app.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThread connects to Zendesk from the Thread side — there is nothing to install inside Zendesk.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Thread, go to \u003cstrong\u003eHome \u0026gt; Connectors \u0026gt; Zendesk\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain (the \u003ccode\u003eacme\u003c/code\u003e in \u003ccode\u003eacme.zendesk.com\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003eReview and approve the consent screen as a Zendesk admin. The grant is read-only.\u003c/li\u003e\n\u003cli\u003eOptionally, open the connector\u0026#39;s settings to review how Thread accounts map to your Zendesk organizations, and adjust any mapping by hand.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNeed a Thread workspace? Request access at https://thread.app.\u003c/p\u003e\n","raw_long_description":"Thread is an agentic customer success platform from Thread Solution Inc. CS teams use Thread to automate onboarding, track customer health, and take action across the tools they already use.\n\n**What the integration does**\n\nConnect your Zendesk in minutes: enter your subdomain, approve the OAuth consent screen, done. From then on, Thread's CSMs and AI agents can ground their work in your customers' real support experience:\n\n- **Ticket history for an account** — recent tickets for the Zendesk organization linked to a Thread account, newest first.\n- **Full conversation threads** — a ticket's comments, with internal agent notes clearly labeled so they are never quoted outward.\n- **Automatic account matching** — Thread accounts resolve to Zendesk organizations by CRM id, exact organization name, email domain, or a contact's email, with a manual override in settings when you want to pick yourself.\n\n**Data access disclosure**\n\n- Thread accesses Zendesk **read-only**, authorized via OAuth with the `read` scope. It reads tickets, ticket comments, organizations, and users (names and email addresses, used for display and account matching).\n- Thread never writes to Zendesk — no tickets are created, updated, or replied to.\n- There is no background sync: data is fetched on demand, only when a CSM or Thread agent is working the account.\n- OAuth tokens are stored encrypted. Disconnect at any time from Thread's connectors page, or revoke access in Zendesk Admin Center (Apps and integrations \u003e APIs \u003e External OAuth clients).\n\n**About Thread**\n\nThread automates post-sale implementation and activation: template-driven onboarding motions, milestone tracking, CRM integrations, and AI agents that act with human-approval guardrails. Learn more at https://thread.app.","raw_installation_instructions":"Thread connects to Zendesk from the Thread side — there is nothing to install inside Zendesk.\n\n1. In Thread, go to **Home \u003e Connectors \u003e Zendesk**.\n2. Enter your Zendesk subdomain (the `acme` in `acme.zendesk.com`).\n3. Review and approve the consent screen as a Zendesk admin. The grant is read-only.\n4. Optionally, open the connector's settings to review how Thread accounts map to your Zendesk organizations, and adjust any mapping by hand.\n\nNeed a Thread workspace? Request access at https://thread.app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1279621.apps.zdusercontent.com/1279621/assets/1785862197-ea9e4d0fb7acda3673a79b64479d51d0/logo-small.png","large_icon":"https://1279621.apps.zdusercontent.com/1279621/assets/1785862197-ea9e4d0fb7acda3673a79b64479d51d0/logo.png","screenshots":["https://1279621.apps.zdusercontent.com/1279621/assets/1785862197-ea9e4d0fb7acda3673a79b64479d51d0/screenshot-0.png","https://1279621.apps.zdusercontent.com/1279621/assets/1785862197-ea9e4d0fb7acda3673a79b64479d51d0/screenshot-1.png","https://1279621.apps.zdusercontent.com/1279621/assets/1785862197-ea9e4d0fb7acda3673a79b64479d51d0/screenshot-2.png"],"installation_count":0},{"id":1279758,"name":"Sola","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-05T02:48:31Z","updated_at":"2026-09-01T17:20:51Z","terms_conditions_url":null,"app_organization":{"id":7848,"name":"Sola","email":"support@sola-solutions.com","website":"https://www.sola.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-01T17:20:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.sola.ai/book-a-demo"},"location_names":[],"last_update_time":"2026-08-31T20:07:37Z","owner_id":269519,"author_name":"Sola","author_email":"support@sola-solutions.com","author_url":"https://www.sola.ai/","short_description":"Sola is the AI-native platform redefining automation beyond traditional RPA.","long_description":"\u003ch3\u003eAutomate Zendesk workflows with Sola\u003c/h3\u003e\n\n\u003cp\u003eSola is an AI-native automation platform that helps enterprises build intelligent agents for repetitive, multi-step work beyond traditional RPA. Our mission is to make powerful automation effortless so teams can reclaim time and focus on higher-value work.\u003c/p\u003e\n\n\u003cp\u003eThe Sola integration connects authorized Zendesk Support accounts to Sola workflows. Users can retrieve tickets, update ticket fields and status, add public replies or internal notes, and upload files. Administrators can also configure custom Zendesk API requests. These actions can be combined with other Sola steps to automate support operations while keeping the connected account and selected action explicit in each workflow.\u003c/p\u003e\n\n\u003ch3\u003eData access and processing\u003c/h3\u003e\n\n\u003cp\u003eSola accesses Zendesk data only after an authorized user connects an account through OAuth. Based on the workflow configured by the user, the integration may access and process ticket content, comments, ticket metadata, user and account metadata, and uploaded files. It creates or updates Zendesk data only as directed by the configured workflow.\u003c/p\u003e\n\n\u003cp\u003eZendesk request and response data may be processed and stored in Sola workflow execution variables or files so the automation can complete and provide execution results. OAuth credentials are managed by Sola\u0026#39;s integration provider, Paragon; Sola stores a reference to the connected credential rather than the raw Zendesk access token. Data is used to perform the configured automation and related support, with access restricted through customer authorization, product access controls, and credential isolation.\u003c/p\u003e\n\n\u003cp\u003eFor more information about Sola\u0026#39;s data practices, see the \u003ca href=\"https://www.sola.ai/privacy-policy\"\u003eSola Privacy Policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eConnect Zendesk to Sola\u003c/h3\u003e\n\n\u003cp\u003eSola is a marketing-only integration and does not install a component inside Zendesk Support.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Sola and open \u003cstrong\u003eIntegrations\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eZendesk\u003c/strong\u003e, then select \u003cstrong\u003eConnect new account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSign in to Zendesk and authorize Sola when prompted.\u003c/li\u003e\n\u003cli\u003eOpen a workflow and add an integration step.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eZendesk\u003c/strong\u003e, choose your connected account, and configure the desired action.\u003c/li\u003e\n\u003cli\u003eSave the workflow.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor assistance, contact \u003ca href=\"mailto:support@sola-solutions.com\"\u003esupport@sola-solutions.com\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"### Automate Zendesk workflows with Sola\n\nSola is an AI-native automation platform that helps enterprises build intelligent agents for repetitive, multi-step work beyond traditional RPA. Our mission is to make powerful automation effortless so teams can reclaim time and focus on higher-value work.\n\nThe Sola integration connects authorized Zendesk Support accounts to Sola workflows. Users can retrieve tickets, update ticket fields and status, add public replies or internal notes, and upload files. Administrators can also configure custom Zendesk API requests. These actions can be combined with other Sola steps to automate support operations while keeping the connected account and selected action explicit in each workflow.\n\n### Data access and processing\n\nSola accesses Zendesk data only after an authorized user connects an account through OAuth. Based on the workflow configured by the user, the integration may access and process ticket content, comments, ticket metadata, user and account metadata, and uploaded files. It creates or updates Zendesk data only as directed by the configured workflow.\n\nZendesk request and response data may be processed and stored in Sola workflow execution variables or files so the automation can complete and provide execution results. OAuth credentials are managed by Sola's integration provider, Paragon; Sola stores a reference to the connected credential rather than the raw Zendesk access token. Data is used to perform the configured automation and related support, with access restricted through customer authorization, product access controls, and credential isolation.\n\nFor more information about Sola's data practices, see the [Sola Privacy Policy](https://www.sola.ai/privacy-policy).","raw_installation_instructions":"### Connect Zendesk to Sola\n\nSola is a marketing-only integration and does not install a component inside Zendesk Support.\n\n1. Sign in to Sola and open **Integrations**.\n2. Select **Zendesk**, then select **Connect new account**.\n3. Sign in to Zendesk and authorize Sola when prompted.\n4. Open a workflow and add an integration step.\n5. Select **Zendesk**, choose your connected account, and configure the desired action.\n6. Save the workflow.\n\nFor assistance, contact [support@sola-solutions.com](mailto:support@sola-solutions.com).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1279758.apps.zdusercontent.com/1279758/assets/1787775317-3ffc10f6d7b6485c3dd0186ca4bb347a/logo-small.png","large_icon":"https://1279758.apps.zdusercontent.com/1279758/assets/1787775317-3ffc10f6d7b6485c3dd0186ca4bb347a/logo.png","screenshots":["https://1279758.apps.zdusercontent.com/1279758/assets/1787775317-3ffc10f6d7b6485c3dd0186ca4bb347a/screenshot-0.png","https://1279758.apps.zdusercontent.com/1279758/assets/1787775317-3ffc10f6d7b6485c3dd0186ca4bb347a/screenshot-1.png","https://1279758.apps.zdusercontent.com/1279758/assets/1787775317-3ffc10f6d7b6485c3dd0186ca4bb347a/screenshot-2.png"],"installation_count":0},{"id":1280677,"name":"Help Center Linker","state":"published","version":"1.5.5","framework_version":"2.0","parameters":[{"id":3742534,"app_id":1280677,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-07T03:56:22Z","updated_at":"2026-08-07T03:56:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3742533,"app_id":1280677,"name":"hc_domain","kind":"text","required":true,"position":1,"created_at":"2026-08-07T03:56:21Z","updated_at":"2026-08-07T03:56:21Z","default_value":"support.zendesk.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":6043,"entity_id":1280677,"app_id":1280677,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-07T03:56:23.000Z","updated_at":"2026-08-07T03:56:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-07T03:56:21Z","updated_at":"2026-09-30T20:04:30Z","terms_conditions_url":null,"app_organization":{"id":7368,"name":"Loop","email":"rcan9764@gmail.com","website":null,"country_code":"HK","stripe_account_id":null,"state":null},"locations":[10],"date_published":"2026-09-04T17:51:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_editor"],"last_update_time":"2026-09-30T20:04:27Z","owner_id":269519,"author_name":"cultivation","author_email":"support@cultivation.cc.cd","author_url":"https://cultivation.cc.cd/","short_description":"Search and link your help center articles.","long_description":"\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Linker is built and maintained by an independent developer who works hands-on with Zendesk support operations. The app was created to solve a real everyday problem: agents wasting time switching tabs and copy-pasting Help Center links into tickets. Learn more at https://cultivation.cc.cd/\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat Help Center Linker does best\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eHelp Center Linker brings your Help Center directly into the ticket editor, so agents can find and share the right article without ever leaving the ticket:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch in place\u003c/strong\u003e - search Help Center articles by keyword right inside the ticket editor sidebar\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePreview before sharing\u003c/strong\u003e - hover or click any result to preview the full article content, with safe HTML rendering\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click insert\u003c/strong\u003e - insert a formatted article link into the ticket reply with a single click\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLocalized results\u003c/strong\u003e - automatically searches in the agent\u0026#39;s Zendesk locale\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasy browsing\u003c/strong\u003e - paginated results with section names for quick orientation\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app reads Help Center article data (titles, bodies, section names, URLs) via the Zendesk Help Center Search API, strictly in read-only mode.\u003c/li\u003e\n\u003cli\u003eThe app reads the current agent\u0026#39;s locale solely to return localized search results.\u003c/li\u003e\n\u003cli\u003eThe app does not access, read, modify, or delete any ticket, user, or organization data.\u003c/li\u003e\n\u003cli\u003eThe app does not store any customer data and does not transmit any data to third-party servers. All API requests are made through the Zendesk App Framework (ZAF) proxy to your own Zendesk Help Center, so customer data never leaves the Zendesk environment.\u003c/li\u003e\n\u003cli\u003eFor more information about the app and how it handles data, visit https://cultivation.cc.cd/\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to set up Help Center Linker:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this Marketplace listing to add the app to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Admin Center, go to \u003cstrong\u003eApps and integrations \u0026gt; Apps \u0026gt; Zendesk Support apps\u003c/strong\u003e and open the \u003cstrong\u003eHelp Center Linker\u003c/strong\u003e settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the \u003cstrong\u003eHelp Center Domain\u003c/strong\u003e field, enter your Help Center domain (for example, \u003ccode\u003esupport.yourcompany.com\u003c/code\u003e), then click \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen any ticket in Zendesk Support. The app appears in the ticket editor sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eType keywords in the search box to find articles, hover over a result to preview its content, and click \u003cstrong\u003eLink article\u003c/strong\u003e to insert the article link into your reply.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**About the developer**\n\nHelp Center Linker is built and maintained by an independent developer who works hands-on with Zendesk support operations. The app was created to solve a real everyday problem: agents wasting time switching tabs and copy-pasting Help Center links into tickets. Learn more at https://cultivation.cc.cd/\n\n**What Help Center Linker does best**\n\nHelp Center Linker brings your Help Center directly into the ticket editor, so agents can find and share the right article without ever leaving the ticket:\n\n* **Search in place** - search Help Center articles by keyword right inside the ticket editor sidebar\n* **Preview before sharing** - hover or click any result to preview the full article content, with safe HTML rendering\n* **One-click insert** - insert a formatted article link into the ticket reply with a single click\n* **Localized results** - automatically searches in the agent's Zendesk locale\n* **Easy browsing** - paginated results with section names for quick orientation\n\n**Data disclosure**\n\n* The app reads Help Center article data (titles, bodies, section names, URLs) via the Zendesk Help Center Search API, strictly in read-only mode.\n* The app reads the current agent's locale solely to return localized search results.\n* The app does not access, read, modify, or delete any ticket, user, or organization data.\n* The app does not store any customer data and does not transmit any data to third-party servers. All API requests are made through the Zendesk App Framework (ZAF) proxy to your own Zendesk Help Center, so customer data never leaves the Zendesk environment.\n* For more information about the app and how it handles data, visit https://cultivation.cc.cd/","raw_installation_instructions":"Follow these steps to set up Help Center Linker:\n\n1. Click **Install** on this Marketplace listing to add the app to your Zendesk account.\n\n2. In Zendesk Admin Center, go to **Apps and integrations \u003e Apps \u003e Zendesk Support apps** and open the **Help Center Linker** settings.\n\n3. In the **Help Center Domain** field, enter your Help Center domain (for example, `support.yourcompany.com`), then click **Save**.\n\n4. Open any ticket in Zendesk Support. The app appears in the ticket editor sidebar.\n\n5. Type keywords in the search box to find articles, hover over a result to preview its content, and click **Link article** to insert the article link into your reply.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1280677.apps.zdusercontent.com/1280677/assets/1789979868-0d3b3a75c3e3f1812ca15caa986e7b5c/logo-small.png","large_icon":"https://1280677.apps.zdusercontent.com/1280677/assets/1789979868-0d3b3a75c3e3f1812ca15caa986e7b5c/logo.png","screenshots":["https://1280677.apps.zdusercontent.com/1280677/assets/1789979868-0d3b3a75c3e3f1812ca15caa986e7b5c/screenshot-0.png","https://1280677.apps.zdusercontent.com/1280677/assets/1789979868-0d3b3a75c3e3f1812ca15caa986e7b5c/screenshot-1.png","https://1280677.apps.zdusercontent.com/1280677/assets/1789979868-0d3b3a75c3e3f1812ca15caa986e7b5c/screenshot-2.png"],"installation_count":1},{"id":1281021,"name":"DeveloperHub Docs","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3743601,"app_id":1281021,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-08T10:06:40Z","updated_at":"2026-08-08T10:06:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3743598,"app_id":1281021,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2026-08-08T10:06:39Z","updated_at":"2026-08-08T10:06:39Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3743599,"app_id":1281021,"name":"version_slug","kind":"text","required":false,"position":2,"created_at":"2026-08-08T10:06:39Z","updated_at":"2026-08-08T10:06:39Z","default_value":"latest","secure":false,"scopes":null,"options":null},{"id":3743600,"app_id":1281021,"name":"link_format","kind":"text","required":false,"position":3,"created_at":"2026-08-08T10:06:40Z","updated_at":"2026-08-08T10:06:40Z","default_value":"rich","secure":false,"scopes":null,"options":null}],"plans":[{"id":6048,"entity_id":1281021,"app_id":1281021,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-08T10:06:41.000Z","updated_at":"2026-08-08T10:06:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-08T10:06:39Z","updated_at":"2026-08-24T21:20:08Z","terms_conditions_url":null,"app_organization":{"id":7949,"name":"DeveloperHub.io","email":"support@developerhub.io","website":"https://developerhub.io","country_code":"GB","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-08-24T21:20:08Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://developerhub.io/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-08-24T21:18:37Z","owner_id":269519,"author_name":"DeveloperHub","author_email":"support@developerhub.io","author_url":"https://www.developerhub.io","short_description":"Search your DeveloperHub documentation and drop links straight into a ticket reply.","long_description":"\u003cp\u003eDeveloperHub is a documentation platform that helps software companies write, publish, and maintain product documentation, API references, developer guides, and knowledge bases from one place. DeveloperHub Docs brings that same published documentation into Zendesk Support, so agents can answer tickets with the exact page a customer needs.\u003c/p\u003e\n\n\u003cp\u003eSupport agents spend a surprising amount of time hunting for the right documentation page and pasting URLs by hand. This app puts your published DeveloperHub documentation in the ticket sidebar. Agents type a query, see matching pages with the surrounding context, and add an accurate deep link to their reply in a single click. Links point at the exact heading that matched, so customers land on the answer rather than the top of a long page.\u003c/p\u003e\n\n\u003cp\u003eWhat it does:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSearch your published DeveloperHub documentation without leaving the ticket.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInsert a link to the matching page as a rich hyperlink, as Markdown, or as a plain URL.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeep links that open at the exact heading the agent selected.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSearch your default version, a specific version, or every published version.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall once per project to support teams that maintain several products.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData and privacy: The app sends only the search text an agent types in the sidebar to the DeveloperHub search API at api.developerhub.io. No ticket content, requester data, or agent identity ever leaves Zendesk, and the app stores no data of its own. The DeveloperHub API key is stored by Zendesk as a secure setting and injected server-side, so it never reaches the agent\u0026#39;s browser, and the app makes no calls to any Zendesk API. For full details, see our privacy policy at https://developerhub.io/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you start, you need a Zendesk administrator account and a DeveloperHub project with published documentation on a plan that includes the search API.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate a DeveloperHub API key. In DeveloperHub, open the project you want agents to search, go to Project settings and then API keys, and select Create key. Under permissions, enable Search. Save the key and copy it.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall DeveloperHub Docs from the Zendesk Marketplace. Zendesk opens the app settings form as soon as the install finishes.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConfigure the app. Paste the key you copied into the DeveloperHub API key field. Optionally set the Documentation version (enter \u0026quot;latest\u0026quot; for your default published version, a version slug such as \u0026quot;v2\u0026quot; to pin one version, or leave it blank to search every published version) and the Link format (\u0026quot;rich\u0026quot; for a clickable hyperlink, \u0026quot;markdown\u0026quot; for Markdown, or \u0026quot;url\u0026quot; for a plain web address).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect Install to save. Open any ticket, find the DeveloperHub Docs panel in the right-hand sidebar, type at least two characters to search, and select Insert link to add a link to your open reply.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo search more than one project, install the app once per project, each with its own API key. A full setup and troubleshooting guide is available at https://github.com/developerhub-io/zendesk-app.\u003c/p\u003e\n","raw_long_description":"DeveloperHub is a documentation platform that helps software companies write, publish, and maintain product documentation, API references, developer guides, and knowledge bases from one place. DeveloperHub Docs brings that same published documentation into Zendesk Support, so agents can answer tickets with the exact page a customer needs.\n\nSupport agents spend a surprising amount of time hunting for the right documentation page and pasting URLs by hand. This app puts your published DeveloperHub documentation in the ticket sidebar. Agents type a query, see matching pages with the surrounding context, and add an accurate deep link to their reply in a single click. Links point at the exact heading that matched, so customers land on the answer rather than the top of a long page.\n\nWhat it does:\n\n- Search your published DeveloperHub documentation without leaving the ticket.\n\n- Insert a link to the matching page as a rich hyperlink, as Markdown, or as a plain URL.\n\n- Deep links that open at the exact heading the agent selected.\n\n- Search your default version, a specific version, or every published version.\n\n- Install once per project to support teams that maintain several products.\n\nData and privacy: The app sends only the search text an agent types in the sidebar to the DeveloperHub search API at api.developerhub.io. No ticket content, requester data, or agent identity ever leaves Zendesk, and the app stores no data of its own. The DeveloperHub API key is stored by Zendesk as a secure setting and injected server-side, so it never reaches the agent's browser, and the app makes no calls to any Zendesk API. For full details, see our privacy policy at https://developerhub.io/privacy.","raw_installation_instructions":"Before you start, you need a Zendesk administrator account and a DeveloperHub project with published documentation on a plan that includes the search API.\n\n1. Create a DeveloperHub API key. In DeveloperHub, open the project you want agents to search, go to Project settings and then API keys, and select Create key. Under permissions, enable Search. Save the key and copy it.\n\n2. Install DeveloperHub Docs from the Zendesk Marketplace. Zendesk opens the app settings form as soon as the install finishes.\n\n3. Configure the app. Paste the key you copied into the DeveloperHub API key field. Optionally set the Documentation version (enter \"latest\" for your default published version, a version slug such as \"v2\" to pin one version, or leave it blank to search every published version) and the Link format (\"rich\" for a clickable hyperlink, \"markdown\" for Markdown, or \"url\" for a plain web address).\n\n4. Select Install to save. Open any ticket, find the DeveloperHub Docs panel in the right-hand sidebar, type at least two characters to search, and select Insert link to add a link to your open reply.\n\nTo search more than one project, install the app once per project, each with its own API key. A full setup and troubleshooting guide is available at https://github.com/developerhub-io/zendesk-app.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1281021.apps.zdusercontent.com/1281021/assets/1787173718-815599b1a1f17efb5e849b294e402e07/logo-small.png","large_icon":"https://1281021.apps.zdusercontent.com/1281021/assets/1787173718-815599b1a1f17efb5e849b294e402e07/logo.png","screenshots":["https://1281021.apps.zdusercontent.com/1281021/assets/1787173718-815599b1a1f17efb5e849b294e402e07/screenshot-0.png","https://1281021.apps.zdusercontent.com/1281021/assets/1787173718-815599b1a1f17efb5e849b294e402e07/screenshot-1.png","https://1281021.apps.zdusercontent.com/1281021/assets/1787173718-815599b1a1f17efb5e849b294e402e07/screenshot-2.png"],"installation_count":0},{"id":1281576,"name":"Holiday Greetings for Talk","state":"published","version":"1.4.2","framework_version":"2.0","parameters":[{"id":3744990,"app_id":1281576,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-10T18:42:09Z","updated_at":"2026-08-10T18:42:09Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3744988,"app_id":1281576,"name":"api_base","kind":"text","required":true,"position":1,"created_at":"2026-08-10T18:42:08Z","updated_at":"2026-08-10T18:42:08Z","default_value":"https://hg-api.agileplangroup.com","secure":false,"scopes":null,"options":null},{"id":3744989,"app_id":1281576,"name":"hg_challenge","kind":"hidden","required":false,"position":2,"created_at":"2026-08-10T18:42:09Z","updated_at":"2026-08-10T18:42:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6058,"entity_id":1281576,"app_id":1281576,"amount":400,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1U2vLoJjn4ubu37JlK6qLVfO","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1MjyuAJjn4ubu37J","cost_id":1732,"cost_type":"CostStripe","active":true,"created_at":"2026-08-10T18:42:16.000Z","updated_at":"2026-08-10T18:42:16.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-08-10T18:42:08Z","updated_at":"2026-08-31T16:54:01Z","terms_conditions_url":"https://agileplangroup.com/terms","app_organization":{"id":7629,"name":"Agile Plan Group","email":"support@agileplangroup.com","website":"agileplangroup.com","country_code":"US","stripe_account_id":"acct_1MjyuAJjn4ubu37J","state":null},"locations":[2],"date_published":"2026-08-31T16:54:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-24T22:52:06Z","owner_id":269519,"author_name":"Agile Plan Group","author_email":"support@agileplangroup.com","author_url":"https://agileplangroup.com","short_description":"Auto-schedule holiday greetings: live when it starts, restored when it ends.","long_description":"\u003cp\u003eTemporary holiday greetings take a few steps to set up and a few more to undo. This app puts all your holiday greetings in one place — and switches them on and off for you.\u003c/p\u003e\n\n\u003cp\u003ePick a holiday, or set your own dates and times. Choose your Talk lines, record or upload your greetings, and set the start and end. When the holiday starts, your holiday greetings go live. When it ends, your original greetings come back, exactly as they were — no morning-after cleanup. The app double-checks every change against Zendesk and emails you a confirmation when your greeting goes live and again when your original is restored — you never have to wonder.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSafe with single lines or complex IVR menus.\u003c/strong\u003e Whatever your setup, the app only changes the recordings — including the voicemail greetings callers reach through a phone menu. Your menu options, keypresses, and call routing stay exactly as you built them.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWorks with any kind of Talk line: complex IVR menus, business-hours schedules, or a regular, always-routed Talk line\u003c/li\u003e\n\u003cli\u003eUse one recording for all lines, or a different one for each\u003c/li\u003e\n\u003cli\u003eSee exactly what callers hear on every line, during and outside business hours\u003c/li\u003e\n\u003cli\u003eSet it to repeat every year\u003c/li\u003e\n\u003cli\u003eGet an email reminder the day before\u003c/li\u003e\n\u003cli\u003e$4/month launch price — all lines, all schedules, no per-agent fees\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour data, handled carefully.\u003c/strong\u003e The app connects through Zendesk\u0026#39;s own sign-in (OAuth) — you approve access and we never see your password. It stores only what it needs to run your schedules: your recordings, schedule settings, and snapshots of your original greetings so they can be restored exactly, all encrypted at rest. It never accesses your tickets, call recordings, or any information about your customers, and nothing is shared or sold. Full details: https://agileplangroup.com/privacy\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, open Holiday Greetings from the left navigation bar, and click Connect Zendesk to authorize access to your Talk greetings (30 seconds, one time). Then create your first schedule: pick a holiday, choose your lines, record or upload your greetings, and activate. The app handles the rest — including putting everything back.\u003c/p\u003e\n","raw_long_description":"Temporary holiday greetings take a few steps to set up and a few more to undo. This app puts all your holiday greetings in one place — and switches them on and off for you.\n\nPick a holiday, or set your own dates and times. Choose your Talk lines, record or upload your greetings, and set the start and end. When the holiday starts, your holiday greetings go live. When it ends, your original greetings come back, exactly as they were — no morning-after cleanup. The app double-checks every change against Zendesk and emails you a confirmation when your greeting goes live and again when your original is restored — you never have to wonder.\n\n**Safe with single lines or complex IVR menus.** Whatever your setup, the app only changes the recordings — including the voicemail greetings callers reach through a phone menu. Your menu options, keypresses, and call routing stay exactly as you built them.\n\n- Works with any kind of Talk line: complex IVR menus, business-hours schedules, or a regular, always-routed Talk line\n- Use one recording for all lines, or a different one for each\n- See exactly what callers hear on every line, during and outside business hours\n- Set it to repeat every year\n- Get an email reminder the day before\n- $4/month launch price — all lines, all schedules, no per-agent fees\n\n**Your data, handled carefully.** The app connects through Zendesk's own sign-in (OAuth) — you approve access and we never see your password. It stores only what it needs to run your schedules: your recordings, schedule settings, and snapshots of your original greetings so they can be restored exactly, all encrypted at rest. It never accesses your tickets, call recordings, or any information about your customers, and nothing is shared or sold. Full details: https://agileplangroup.com/privacy","raw_installation_instructions":"Install the app, open Holiday Greetings from the left navigation bar, and click Connect Zendesk to authorize access to your Talk greetings (30 seconds, one time). Then create your first schedule: pick a holiday, choose your lines, record or upload your greetings, and activate. The app handles the rest — including putting everything back.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1281576.apps.zdusercontent.com/1281576/assets/1787282162-def28d5db9b4c87239f4b91e1ae8ad1b/logo-small.png","large_icon":"https://1281576.apps.zdusercontent.com/1281576/assets/1787282162-def28d5db9b4c87239f4b91e1ae8ad1b/logo.png","screenshots":["https://1281576.apps.zdusercontent.com/1281576/assets/1787282162-def28d5db9b4c87239f4b91e1ae8ad1b/screenshot-0.png","https://1281576.apps.zdusercontent.com/1281576/assets/1787282162-def28d5db9b4c87239f4b91e1ae8ad1b/screenshot-1.png","https://1281576.apps.zdusercontent.com/1281576/assets/1787282162-def28d5db9b4c87239f4b91e1ae8ad1b/screenshot-2.png"],"installation_count":0},{"id":1281872,"name":"Kai","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-11T12:35:48Z","updated_at":"2026-08-25T16:59:17Z","terms_conditions_url":null,"app_organization":{"id":7927,"name":"AWTG Ltd","email":"erkan.berk@awtg.co.uk","website":null,"country_code":"GB","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-25T16:59:17Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":[],"last_update_time":"2026-08-22T03:32:59Z","owner_id":269519,"author_name":"AWTG","author_email":"info@awtg.co.uk","author_url":"https://awtg.co.uk","short_description":"Connect Kai with Zendesk to create and route support tickets.","long_description":"\u003cp\u003eKai, developed by AWTG LIMITED, is an AI platform that helps businesses automate and manage customer interactions.\u003c/p\u003e\n\n\u003cp\u003eKai integrates with Zendesk so authorized users can connect their Zendesk account and create and route support tickets directly from the Kai platform.\u003c/p\u003e\n\n\u003ch3\u003eData usage\u003c/h3\u003e\n\n\u003cp\u003eTo provide the integration, Kai accesses and uses Zendesk account metadata, including Zendesk groups, to configure ticket routing.\u003c/p\u003e\n\n\u003cp\u003eWhen a support ticket is created, Kai may transmit the user\u0026#39;s name, email address, conversation transcript, ticket subject, description, and other information required to create and route the support request in Zendesk. This information is transmitted only after the user has provided consent for the escalation.\u003c/p\u003e\n\n\u003cp\u003eKai does not store the user\u0026#39;s name, email address, or conversation transcript as part of the Zendesk integration. Kai stores only the Zendesk connection configuration and OAuth access and refresh tokens required to maintain the authorized connection.\u003c/p\u003e\n\n\u003cp\u003eZendesk data is accessed and used only to provide the configured ticket creation and routing functionality.\u003c/p\u003e\n\n\u003cp\u003eFor more information about how data is processed and protected, see our Privacy Policy: https://awtg.ai/privacy-policy/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOpen Connected Services in Kai, choose Zendesk, enter your Zendesk subdomain, and authorize access through Zendesk OAuth. Once connected, configure the Zendesk group and routing rules that should be used for support escalations.\u003c/p\u003e\n","raw_long_description":"Kai, developed by AWTG LIMITED, is an AI platform that helps businesses automate and manage customer interactions.\n\nKai integrates with Zendesk so authorized users can connect their Zendesk account and create and route support tickets directly from the Kai platform.\n\n### Data usage\n\nTo provide the integration, Kai accesses and uses Zendesk account metadata, including Zendesk groups, to configure ticket routing.\n\nWhen a support ticket is created, Kai may transmit the user's name, email address, conversation transcript, ticket subject, description, and other information required to create and route the support request in Zendesk. This information is transmitted only after the user has provided consent for the escalation.\n\nKai does not store the user's name, email address, or conversation transcript as part of the Zendesk integration. Kai stores only the Zendesk connection configuration and OAuth access and refresh tokens required to maintain the authorized connection.\n\nZendesk data is accessed and used only to provide the configured ticket creation and routing functionality.\n\nFor more information about how data is processed and protected, see our Privacy Policy: https://awtg.ai/privacy-policy/","raw_installation_instructions":"Open Connected Services in Kai, choose Zendesk, enter your Zendesk subdomain, and authorize access through Zendesk OAuth. Once connected, configure the Zendesk group and routing rules that should be used for support escalations.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1281872.apps.zdusercontent.com/1281872/assets/1786454857-df71ad87c531f2c0f50153d21ef6ebb3/logo-small.png","large_icon":"https://1281872.apps.zdusercontent.com/1281872/assets/1786454857-df71ad87c531f2c0f50153d21ef6ebb3/logo.png","screenshots":["https://1281872.apps.zdusercontent.com/1281872/assets/1786454857-df71ad87c531f2c0f50153d21ef6ebb3/screenshot-0.png","https://1281872.apps.zdusercontent.com/1281872/assets/1786454857-df71ad87c531f2c0f50153d21ef6ebb3/screenshot-1.png","https://1281872.apps.zdusercontent.com/1281872/assets/1786454857-df71ad87c531f2c0f50153d21ef6ebb3/screenshot-2.png"],"installation_count":0},{"id":1281932,"name":"Qualtrics","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-11T15:48:36Z","updated_at":"2026-09-23T03:29:23Z","terms_conditions_url":null,"app_organization":{"id":2316,"name":"Qualtrics","email":"support@qualtrics.com","website":"http://qualtrics.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-09-23T03:29:23Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.qualtrics.com/pricing/"},"location_names":[],"last_update_time":"2026-08-11T15:48:36Z","owner_id":269519,"author_name":"Qualtrics","author_email":"cdap@qualtrics.com","author_url":"https://www.qualtrics.com","short_description":"Bring Zendesk tickets and live chat conversations into Qualtrics for analysis.","long_description":"\u003cp\u003eQualtrics is an experience management platform that helps organizations understand and act on customer feedback.\u003c/p\u003e\n\n\u003cp\u003eThis integration lets Qualtrics customers bring their Zendesk support conversations into Qualtrics Workflows for analysis. After an administrator connects a Zendesk account, they can configure a scheduled task that extracts the ticket or live chat data they select, over the date range and filters they choose.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat this integration does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExtracts ticket metadata across all Zendesk channels, or live chat conversation data\u003c/li\u003e\n\u003cli\u003eLets administrators choose which standard and custom ticket fields to include\u003c/li\u003e\n\u003cli\u003eSupports filtering by ticket tags, by closed-ticket status, and by a configurable date range\u003c/li\u003e\n\u003cli\u003eRuns on a schedule as part of a Qualtrics workflow\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed and how it is used\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration only reads data from Zendesk. It does not create, modify, or delete anything in your Zendesk account, and it requests read-only access. It accesses:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket data: id, subject, description, status, priority, type, channel, recipient, language, tags, created and updated timestamps\u003c/li\u003e\n\u003cli\u003eLive chat data: interaction id, interaction type, provider, transcript content, timestamps, total duration, and optionally bot interactions\u003c/li\u003e\n\u003cli\u003eCustom ticket fields that the administrator explicitly selects\u003c/li\u003e\n\u003cli\u003eTicket field and tag definitions, used only to populate the configuration screens\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eTicket descriptions and live chat transcripts may contain content authored by your end users. Extracted data is transferred to the Qualtrics account that the administrator authorized and is processed to make it available for analysis in Qualtrics. It is retained and handled under the Qualtrics agreement with your organization. See the Qualtrics Privacy Statement at https://www.qualtrics.com/privacy-statement/ for details.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis integration is configured from within Qualtrics. There is nothing to install in your Zendesk account.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Qualtrics and open Workflows.\u003c/li\u003e\n\u003cli\u003eCreate a workflow and add the \u0026quot;Extract data from Zendesk\u0026quot; task.\u003c/li\u003e\n\u003cli\u003eWhen prompted, connect your Zendesk account. You are redirected to Zendesk to sign in and approve read-only access for Qualtrics. A Zendesk administrator must approve this.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain and select Verify. Your subdomain appears in your Zendesk URL, for example https://yoursubdomain.zendesk.com.\u003c/li\u003e\n\u003cli\u003eChoose the data type to extract, Live Chat or Ticket Metadata, then set the date range, time zone, and any tag filters.\u003c/li\u003e\n\u003cli\u003eSelect the ticket fields and custom attributes to include, then save the task.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eA Qualtrics license with access to Workflows is required. Contact your Qualtrics account team if you do not have access.\u003c/p\u003e\n","raw_long_description":"Qualtrics is an experience management platform that helps organizations understand and act on customer feedback.\n\nThis integration lets Qualtrics customers bring their Zendesk support conversations into Qualtrics Workflows for analysis. After an administrator connects a Zendesk account, they can configure a scheduled task that extracts the ticket or live chat data they select, over the date range and filters they choose.\n\n**What this integration does**\n\n* Extracts ticket metadata across all Zendesk channels, or live chat conversation data\n* Lets administrators choose which standard and custom ticket fields to include\n* Supports filtering by ticket tags, by closed-ticket status, and by a configurable date range\n* Runs on a schedule as part of a Qualtrics workflow\n\n**Data accessed and how it is used**\n\nThis integration only reads data from Zendesk. It does not create, modify, or delete anything in your Zendesk account, and it requests read-only access. It accesses:\n\n* Ticket data: id, subject, description, status, priority, type, channel, recipient, language, tags, created and updated timestamps\n* Live chat data: interaction id, interaction type, provider, transcript content, timestamps, total duration, and optionally bot interactions\n* Custom ticket fields that the administrator explicitly selects\n* Ticket field and tag definitions, used only to populate the configuration screens\n\nTicket descriptions and live chat transcripts may contain content authored by your end users. Extracted data is transferred to the Qualtrics account that the administrator authorized and is processed to make it available for analysis in Qualtrics. It is retained and handled under the Qualtrics agreement with your organization. See the Qualtrics Privacy Statement at https://www.qualtrics.com/privacy-statement/ for details.","raw_installation_instructions":"This integration is configured from within Qualtrics. There is nothing to install in your Zendesk account.\n\n1. Sign in to Qualtrics and open Workflows.\n2. Create a workflow and add the \"Extract data from Zendesk\" task.\n3. When prompted, connect your Zendesk account. You are redirected to Zendesk to sign in and approve read-only access for Qualtrics. A Zendesk administrator must approve this.\n4. Enter your Zendesk subdomain and select Verify. Your subdomain appears in your Zendesk URL, for example https://yoursubdomain.zendesk.com.\n5. Choose the data type to extract, Live Chat or Ticket Metadata, then set the date range, time zone, and any tag filters.\n6. Select the ticket fields and custom attributes to include, then save the task.\n\nA Qualtrics license with access to Workflows is required. Contact your Qualtrics account team if you do not have access.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1281932.apps.zdusercontent.com/1281932/assets/1786463178-056af1e96477cf261b560d91574c8659/logo-small.png","large_icon":"https://1281932.apps.zdusercontent.com/1281932/assets/1786463178-056af1e96477cf261b560d91574c8659/logo.png","screenshots":["https://1281932.apps.zdusercontent.com/1281932/assets/1786463178-056af1e96477cf261b560d91574c8659/screenshot-0.png","https://1281932.apps.zdusercontent.com/1281932/assets/1786463178-056af1e96477cf261b560d91574c8659/screenshot-1.png","https://1281932.apps.zdusercontent.com/1281932/assets/1786463178-056af1e96477cf261b560d91574c8659/screenshot-2.png"],"installation_count":0},{"id":1282010,"name":"LaunchBrightly","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-11T20:05:25Z","updated_at":"2026-09-08T19:16:52Z","terms_conditions_url":null,"app_organization":{"id":7818,"name":"LaunchBrightly","email":"support@launchbrightly.com","website":"https://launchbrightly.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-08-25T18:31:41Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://launchbrightly.com/pricing"},"location_names":[],"last_update_time":"2026-09-08T19:16:50Z","owner_id":269519,"author_name":"LaunchBrightly","author_email":"hello@launchbrightly.com","author_url":"https://launchbrightly.com","short_description":"Automate and continuously update screenshots across your help center.","long_description":"\u003cp\u003eLaunchBrightly eliminates the manual effort of keeping product screenshots up to date in your Zendesk Help Center.\u003c/p\u003e\n\n\u003cp\u003eCreate automated Screenshot Recipes that capture the latest version of your product, apply consistent styling and annotations, and continuously regenerate screenshots as your application evolves. No more retaking screenshots after every UI change, release, or redesign.\u003c/p\u003e\n\n\u003cp\u003eSecurely capture screenshots from behind your application\u0026#39;s login without requiring engineering support. Automatically blur or remove unwanted UI elements across screenshots and generate screenshot variants for different devices, themes, and languages from a single automation workflow. Every screenshot remains pixel-perfect, on-brand, and ready for customer-facing documentation.\u003c/p\u003e\n\n\u003cp\u003eConnect LaunchBrightly to Zendesk and automatically sync approved screenshot updates back into your Help Center. Run scheduled Help Center Audits to detect changes, receive alerts when screenshots become outdated, and ensure your documentation always reflects the latest experience your customers have using your product.\u003c/p\u003e\n\n\u003ch3\u003eWhat LaunchBrightly Does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically generate product screenshots from behind your application\u0026#39;s login.\u003c/li\u003e\n\u003cli\u003eContinuously audit your Zendesk Help Center for outdated screenshots.\u003c/li\u003e\n\u003cli\u003eSync approved screenshot updates directly back into Zendesk.\u003c/li\u003e\n\u003cli\u003eGenerate screenshot variants for different devices, themes, and languages.\u003c/li\u003e\n\u003cli\u003eApply consistent styling, annotations, blurring, and image cleanup.\u003c/li\u003e\n\u003cli\u003eSchedule recurring screenshot generation and Help Center Audits.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eWhat LaunchBrightly reads from Zendesk: your Help Center articles (title, body, URL, section, and the article metadata the Help Center API returns) and the images embedded in them. It reads this to import your existing screenshots, audit them for changes, and place approved replacements in the correct articles. It does not read tickets, ticket comments, internal notes, or satisfaction data.\u003c/p\u003e\n\n\u003cp\u003eWhat it writes back: replacement images in your Help Center articles. You control whether approved updates sync automatically or wait for your review, and you can change that setting or disconnect the integration at any time.\u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: \u003ca href=\"https://launchbrightly.com/privacy\"\u003ehttps://launchbrightly.com/privacy\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGetting Started with LaunchBrightly\u003c/h2\u003e\n\n\u003cp\u003eLaunchBrightly helps you automate and continuously maintain product screenshots across your Zendesk Help Center. Follow the steps below to import your Help Center, create your first automated screenshot, and begin auditing your documentation for outdated screenshots.\u003c/p\u003e\n\n\u003ch3\u003e1. Import Your Help Center\u003c/h3\u003e\n\n\u003cp\u003eConnect LaunchBrightly to Zendesk and import your existing Help Center. LaunchBrightly will scan your articles, identify screenshots, detect duplicates, and establish a baseline for ongoing screenshot automation and auditing.\u003c/p\u003e\n\n\u003cp\u003eOnce the import is complete, you\u0026#39;ll have visibility into every screenshot currently used throughout your Help Center and can begin bringing those screenshots under management.\u003c/p\u003e\n\n\u003ch3\u003e2. Create a Login Profile\u003c/h3\u003e\n\n\u003cp\u003eA Login Profile securely replicates the steps a regular user takes to sign in to your product. This allows LaunchBrightly to capture screenshots from behind your application\u0026#39;s login without requiring engineering support.\u003c/p\u003e\n\n\u003cp\u003eBefore starting, make sure you have credentials for a demo or test account available.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRead the guide:\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://help.launchbrightly.com/hc/en-us/articles/24087127522715-Create-a-Login-Profile\"\u003ehttps://help.launchbrightly.com/hc/en-us/articles/24087127522715-Create-a-Login-Profile\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e3. Create and Run Your First Screenshot Recipe\u003c/h3\u003e\n\n\u003cp\u003eScreenshot Recipes record the steps required to navigate your application and capture screenshots automatically. Recipes can be rerun whenever your product changes, ensuring screenshots remain current across your Help Center.\u003c/p\u003e\n\n\u003cp\u003eYou can also add annotations, blur or remove unwanted UI elements, and generate screenshot variants for different devices, themes, and languages.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRead the guide:\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://help.launchbrightly.com/hc/en-us/articles/25098020083867-Set-Up-a-Screenshot-Recipe-and-Process-It\"\u003ehttps://help.launchbrightly.com/hc/en-us/articles/25098020083867-Set-Up-a-Screenshot-Recipe-and-Process-It\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003e4. Run Your First Help Center Audit\u003c/h3\u003e\n\n\u003cp\u003eOnce your first Screenshot Recipe is working, run a Help Center Audit to identify outdated screenshots across your documentation.\u003c/p\u003e\n\n\u003cp\u003eLaunchBrightly scans every article and screenshot in your Help Center, compares them against the latest generated screenshots, and highlights where screenshots have changed or where automation recipes are still missing.\u003c/p\u003e\n\n\u003cp\u003eYou can schedule recurring audits, receive alerts when screenshots become outdated, and optionally require approval before updated screenshots are synced back to Zendesk.\u003c/p\u003e\n\n\u003ch3\u003e5. Review and Sync Updated Screenshots\u003c/h3\u003e\n\n\u003cp\u003eReview the screenshots identified during your audit and approve any updates you would like synchronized back to Zendesk. LaunchBrightly can automatically keep your Help Center screenshots current as your product evolves, ensuring your documentation always reflects the latest customer experience.\u003c/p\u003e\n\n\u003ch2\u003eNeed Help?\u003c/h2\u003e\n\n\u003cp\u003eNeed a hand getting started? Schedule a quick onboarding session with one of our implementation specialists and we\u0026#39;ll help you import your Help Center, create your Login Profile, build your first Screenshot Recipe, and configure your first Help Center Audit.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSchedule a session:\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://calendly.com/launchbrightly/zoom\"\u003ehttps://calendly.com/launchbrightly/zoom\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmail us:\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"mailto:hello@launchbrightly.com\"\u003ehello@launchbrightly.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eNeed more help? Our team can assist with onboarding, create Screenshot Recipes on your behalf, and help bring your existing Help Center screenshots under management so you can start seeing value faster.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRead about our complimentary services:\u003c/strong\u003e\u003cbr\u003e\n\u003ca href=\"https://launchbrightly.com/services\"\u003ehttps://launchbrightly.com/services\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"LaunchBrightly eliminates the manual effort of keeping product screenshots up to date in your Zendesk Help Center.\n\nCreate automated Screenshot Recipes that capture the latest version of your product, apply consistent styling and annotations, and continuously regenerate screenshots as your application evolves. No more retaking screenshots after every UI change, release, or redesign.\n\nSecurely capture screenshots from behind your application's login without requiring engineering support. Automatically blur or remove unwanted UI elements across screenshots and generate screenshot variants for different devices, themes, and languages from a single automation workflow. Every screenshot remains pixel-perfect, on-brand, and ready for customer-facing documentation.\n\nConnect LaunchBrightly to Zendesk and automatically sync approved screenshot updates back into your Help Center. Run scheduled Help Center Audits to detect changes, receive alerts when screenshots become outdated, and ensure your documentation always reflects the latest experience your customers have using your product.\n\n### What LaunchBrightly Does\n\n- Automatically generate product screenshots from behind your application's login.\n- Continuously audit your Zendesk Help Center for outdated screenshots.\n- Sync approved screenshot updates directly back into Zendesk.\n- Generate screenshot variants for different devices, themes, and languages.\n- Apply consistent styling, annotations, blurring, and image cleanup.\n- Schedule recurring screenshot generation and Help Center Audits.\n\n### Data disclosure\n\nWhat LaunchBrightly reads from Zendesk: your Help Center articles (title, body, URL, section, and the article metadata the Help Center API returns) and the images embedded in them. It reads this to import your existing screenshots, audit them for changes, and place approved replacements in the correct articles. It does not read tickets, ticket comments, internal notes, or satisfaction data.\n\nWhat it writes back: replacement images in your Help Center articles. You control whether approved updates sync automatically or wait for your review, and you can change that setting or disconnect the integration at any time.\n\nPrivacy policy: [https://launchbrightly.com/privacy](https://launchbrightly.com/privacy)","raw_installation_instructions":"## Getting Started with LaunchBrightly\n\nLaunchBrightly helps you automate and continuously maintain product screenshots across your Zendesk Help Center. Follow the steps below to import your Help Center, create your first automated screenshot, and begin auditing your documentation for outdated screenshots.\n\n### 1. Import Your Help Center\n\nConnect LaunchBrightly to Zendesk and import your existing Help Center. LaunchBrightly will scan your articles, identify screenshots, detect duplicates, and establish a baseline for ongoing screenshot automation and auditing.\n\nOnce the import is complete, you'll have visibility into every screenshot currently used throughout your Help Center and can begin bringing those screenshots under management.\n\n### 2. Create a Login Profile\n\nA Login Profile securely replicates the steps a regular user takes to sign in to your product. This allows LaunchBrightly to capture screenshots from behind your application's login without requiring engineering support.\n\nBefore starting, make sure you have credentials for a demo or test account available.\n\n**Read the guide:**\n[https://help.launchbrightly.com/hc/en-us/articles/24087127522715-Create-a-Login-Profile](https://help.launchbrightly.com/hc/en-us/articles/24087127522715-Create-a-Login-Profile)\n\n### 3. Create and Run Your First Screenshot Recipe\n\nScreenshot Recipes record the steps required to navigate your application and capture screenshots automatically. Recipes can be rerun whenever your product changes, ensuring screenshots remain current across your Help Center.\n\nYou can also add annotations, blur or remove unwanted UI elements, and generate screenshot variants for different devices, themes, and languages.\n\n**Read the guide:**\n[https://help.launchbrightly.com/hc/en-us/articles/25098020083867-Set-Up-a-Screenshot-Recipe-and-Process-It](https://help.launchbrightly.com/hc/en-us/articles/25098020083867-Set-Up-a-Screenshot-Recipe-and-Process-It)\n\n### 4. Run Your First Help Center Audit\n\nOnce your first Screenshot Recipe is working, run a Help Center Audit to identify outdated screenshots across your documentation.\n\nLaunchBrightly scans every article and screenshot in your Help Center, compares them against the latest generated screenshots, and highlights where screenshots have changed or where automation recipes are still missing.\n\nYou can schedule recurring audits, receive alerts when screenshots become outdated, and optionally require approval before updated screenshots are synced back to Zendesk.\n\n### 5. Review and Sync Updated Screenshots\n\nReview the screenshots identified during your audit and approve any updates you would like synchronized back to Zendesk. LaunchBrightly can automatically keep your Help Center screenshots current as your product evolves, ensuring your documentation always reflects the latest customer experience.\n\n## Need Help?\n\nNeed a hand getting started? Schedule a quick onboarding session with one of our implementation specialists and we'll help you import your Help Center, create your Login Profile, build your first Screenshot Recipe, and configure your first Help Center Audit.\n\n**Schedule a session:**\n[https://calendly.com/launchbrightly/zoom](https://calendly.com/launchbrightly/zoom)\n\n**Email us:**\n[hello@launchbrightly.com](mailto:hello@launchbrightly.com)\n\nNeed more help? Our team can assist with onboarding, create Screenshot Recipes on your behalf, and help bring your existing Help Center screenshots under management so you can start seeing value faster.\n\n**Read about our complimentary services:**\n[https://launchbrightly.com/services](https://launchbrightly.com/services)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1282010.apps.zdusercontent.com/1282010/assets/1788213261-23def1f02b08d43e37ce6d0a34ae9388/logo-small.png","large_icon":"https://1282010.apps.zdusercontent.com/1282010/assets/1788213261-23def1f02b08d43e37ce6d0a34ae9388/logo.png","screenshots":["https://1282010.apps.zdusercontent.com/1282010/assets/1788213261-23def1f02b08d43e37ce6d0a34ae9388/screenshot-0.png","https://1282010.apps.zdusercontent.com/1282010/assets/1788213261-23def1f02b08d43e37ce6d0a34ae9388/screenshot-1.png","https://1282010.apps.zdusercontent.com/1282010/assets/1788213261-23def1f02b08d43e37ce6d0a34ae9388/screenshot-2.png"],"installation_count":0},{"id":1282089,"name":"Sendrel","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":3746521,"app_id":1282089,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-12T01:22:04Z","updated_at":"2026-08-12T01:22:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6064,"entity_id":1282089,"app_id":1282089,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1U3MkyLVMjvetq1NGgaY8pFV","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1SrllaLVMjvetq1N","cost_id":1733,"cost_type":"CostStripe","active":true,"created_at":"2026-08-12T01:22:05.000Z","updated_at":"2026-08-12T01:22:05.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-08-12T01:22:03Z","updated_at":"2026-09-04T16:21:41Z","terms_conditions_url":"https://sendrel.app/terms/","app_organization":{"id":7892,"name":"3Bit Machine LLC","email":"help@sendrel.app","website":"https://3bitmachine.com","country_code":"US","stripe_account_id":"acct_1SrllaLVMjvetq1N","state":null},"locations":[3,9],"date_published":"2026-09-04T16:21:40Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","modal"],"last_update_time":"2026-09-03T19:38:29Z","owner_id":269519,"author_name":"3Bit Machine LLC","author_email":"help@sendrel.app","author_url":"https://sendrel.app","short_description":"Forward ticket comments outside Zendesk. Replies come back to the ticket.","long_description":"\u003cp\u003eYour agent needs an answer from someone who does not work in your help desk. A supplier, a warehouse, a customs broker. Today they copy the ticket into their own email, and the answer arrives in one person\u0026#39;s inbox where nobody else can see it. The ticket goes quiet, and what happened next lives in somebody\u0026#39;s Outlook.\u003c/p\u003e\n\n\u003cp\u003eSendrel keeps that exchange on the ticket. The agent picks which comments to send, adds one recipient or several, and sends. Attachments go with it. When the recipient replies, the reply is posted straight back onto the ticket as an internal note, so the next agent to open it sees the whole story without asking anybody.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSend exactly what you choose\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003ePick a single comment, a run of them, or the whole conversation. Presets cover the common cases in one click on a long ticket. Internal notes are never included unless an agent deliberately checks one, and the app says so plainly before one leaves.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReplies land back on the ticket\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eEvery forward carries its own reply address. When the recipient answers, the reply is added to the original ticket as an internal note, with attachments. Nothing waits in a personal inbox for somebody to remember to paste it in.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAn optional summary, in the language of the thread\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOn a long ticket an agent can send a short summary instead of forty comments. Sendrel drafts it, the agent edits it, and only the edited text is sent. It handles Papiamento, Dutch, Spanish and English, which matters if your tickets are not all in one language. Off by default, and it can be turned off for the whole account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eA shared address book\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eAddresses are saved once and available to every agent on the account, so the second person to email the same supplier does not have to go looking for the address.\u003c/p\u003e\n\n\u003cp\u003eNothing about how your team works has to change. Sendrel lives in the ticket sidebar, sends ordinary email that any recipient can read and reply to, and needs nothing installed on their end.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermissions and data\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSendrel requests two Zendesk permissions, tickets:read and tickets:write, and nothing else. It does not store your ticket content. A forward leaves behind only which comment ids went where and when, so an agent can see what has already been sent. Outgoing mail is sent through Amazon SES and replies are received through Cloudflare. When, and only when, an agent turns the summary on for a send, the selected comments are sent to Anthropic\u0026#39;s Claude API to draft it. Customer data is not used to train models. Full detail at https://sendrel.app/privacy/\u003c/p\u003e\n\n\u003cp\u003eMade by 3Bit Machine LLC. Questions go to help@sendrel.app, and a person answers them.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then open any ticket. An agent clicks Connect Sendrel in the sidebar once, to authorize the app for the account. Every agent can forward from then on.\u003c/p\u003e\n\n\u003cp\u003eThe connect step is what lets replies post back onto tickets. Until it is done, the sidebar says so and forwarding stays paused.\u003c/p\u003e\n","raw_long_description":"Your agent needs an answer from someone who does not work in your help desk. A supplier, a warehouse, a customs broker. Today they copy the ticket into their own email, and the answer arrives in one person's inbox where nobody else can see it. The ticket goes quiet, and what happened next lives in somebody's Outlook.\n\nSendrel keeps that exchange on the ticket. The agent picks which comments to send, adds one recipient or several, and sends. Attachments go with it. When the recipient replies, the reply is posted straight back onto the ticket as an internal note, so the next agent to open it sees the whole story without asking anybody.\n\n**Send exactly what you choose**\n\nPick a single comment, a run of them, or the whole conversation. Presets cover the common cases in one click on a long ticket. Internal notes are never included unless an agent deliberately checks one, and the app says so plainly before one leaves.\n\n**Replies land back on the ticket**\n\nEvery forward carries its own reply address. When the recipient answers, the reply is added to the original ticket as an internal note, with attachments. Nothing waits in a personal inbox for somebody to remember to paste it in.\n\n**An optional summary, in the language of the thread**\n\nOn a long ticket an agent can send a short summary instead of forty comments. Sendrel drafts it, the agent edits it, and only the edited text is sent. It handles Papiamento, Dutch, Spanish and English, which matters if your tickets are not all in one language. Off by default, and it can be turned off for the whole account.\n\n**A shared address book**\n\nAddresses are saved once and available to every agent on the account, so the second person to email the same supplier does not have to go looking for the address.\n\nNothing about how your team works has to change. Sendrel lives in the ticket sidebar, sends ordinary email that any recipient can read and reply to, and needs nothing installed on their end.\n\n**Permissions and data**\n\nSendrel requests two Zendesk permissions, tickets:read and tickets:write, and nothing else. It does not store your ticket content. A forward leaves behind only which comment ids went where and when, so an agent can see what has already been sent. Outgoing mail is sent through Amazon SES and replies are received through Cloudflare. When, and only when, an agent turns the summary on for a send, the selected comments are sent to Anthropic's Claude API to draft it. Customer data is not used to train models. Full detail at https://sendrel.app/privacy/\n\nMade by 3Bit Machine LLC. Questions go to help@sendrel.app, and a person answers them.","raw_installation_instructions":"Install the app, then open any ticket. An agent clicks Connect Sendrel in the sidebar once, to authorize the app for the account. Every agent can forward from then on.\n\nThe connect step is what lets replies post back onto tickets. Until it is done, the sidebar says so and forwarding stays paused.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1282089.apps.zdusercontent.com/1282089/assets/1787712347-f0d0b60cd06ff479eef4e1777c1c0a91/logo-small.png","large_icon":"https://1282089.apps.zdusercontent.com/1282089/assets/1787712347-f0d0b60cd06ff479eef4e1777c1c0a91/logo.png","screenshots":["https://1282089.apps.zdusercontent.com/1282089/assets/1787712347-f0d0b60cd06ff479eef4e1777c1c0a91/screenshot-0.png","https://1282089.apps.zdusercontent.com/1282089/assets/1787712347-f0d0b60cd06ff479eef4e1777c1c0a91/screenshot-1.png","https://1282089.apps.zdusercontent.com/1282089/assets/1787712347-f0d0b60cd06ff479eef4e1777c1c0a91/screenshot-2.png"],"installation_count":0},{"id":1282369,"name":"backwise","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3747253,"app_id":1282369,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-12T15:01:38Z","updated_at":"2026-08-12T15:01:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3747247,"app_id":1282369,"name":"backwiseApiUrl","kind":"text","required":true,"position":1,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":"https://api.backwise.co","secure":false,"scopes":null,"options":null},{"id":3747248,"app_id":1282369,"name":"backwiseToken","kind":"oauth","required":true,"position":2,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3747249,"app_id":1282369,"name":"backwiseTenantId","kind":"text","required":true,"position":3,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3747250,"app_id":1282369,"name":"backwiseJwtSecret","kind":"text","required":true,"position":4,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":null,"secure":true,"scopes":["jwt_secret_key"],"options":null},{"id":3747251,"app_id":1282369,"name":"backwiseWebUrl","kind":"text","required":true,"position":5,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":"https://app.backwise.co","secure":false,"scopes":null,"options":null},{"id":3747252,"app_id":1282369,"name":"fieldMapping","kind":"text","required":false,"position":6,"created_at":"2026-08-12T15:01:37Z","updated_at":"2026-08-12T15:01:37Z","default_value":"{}","secure":false,"scopes":null,"options":null}],"plans":[{"id":6066,"entity_id":1282369,"app_id":1282369,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-12T15:01:39.000Z","updated_at":"2026-08-12T15:01:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-12T15:01:35Z","updated_at":"2026-09-08T16:25:23Z","terms_conditions_url":null,"app_organization":{"id":7584,"name":"Backwise","email":"maxime@backwise.co","website":null,"country_code":"FR","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-08T16:25:23Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-03T20:27:46Z","owner_id":269519,"author_name":"backwise","author_email":"support@backwise.co","author_url":"https://www.backwise.co","short_description":"AI-powered Claim Review \u0026 Refund Fraud Detection.","long_description":"\u003ch2\u003eAbout backwise\u003c/h2\u003e\n\n\u003cp\u003ebackwise is a refund and return fraud-prevention platform for e-commerce merchants. We help support teams tell a genuine delivery problem from an abusive return or refund claim, so good customers are resolved fast and fraud is caught before it is refunded.\u003c/p\u003e\n\n\u003ch2\u003eWhat the app does\u003c/h2\u003e\n\n\u003cp\u003eThe app adds a panel to the Zendesk ticket sidebar so agents never leave the ticket:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click claim creation\u003c/strong\u003e — the ticket subject, description, custom fields and requester details pre-fill the claim.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic risk evaluation\u003c/strong\u003e — backwise weighs the conversation, the order, carrier tracking history and the customer\u0026#39;s past purchases and returns, then produces a risk evaluation.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe reasoning, not just a number\u003c/strong\u003e — delivery scans, distance checks and every signal that moved the score are shown in the sidebar.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInternal note push\u003c/strong\u003e — write the verdict back to the ticket as a private note so the whole team sees it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eData disclosure\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app accesses.\u003c/strong\u003e With your authorisation, backwise reads from your Zendesk account: the ticket id, subject, description, tags and custom fields; the requester\u0026#39;s name, email address and external id; public comments on the ticket and their attachments; and the signed-in agent\u0026#39;s id, name, email and account subdomain. This data is used only to create and evaluate the claim you asked for, and to show the result to your agents.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app writes.\u003c/strong\u003e Private internal notes and tags, on tickets you run a claim on.\u003c/p\u003e\n\n\u003cp\u003eCheck our \u003ca href=\"https://www.backwise.co/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e for full details.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick Install and authorize backwise via OAuth.\u003c/li\u003e\n\u003cli\u003eThe backwise tenant id and helpdesk JWT secret are auto-provisioned during install — no manual paste required.\u003c/li\u003e\n\u003cli\u003eOptionally configure custom field mapping (JSON) in app settings.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"## About backwise\n\nbackwise is a refund and return fraud-prevention platform for e-commerce merchants. We help support teams tell a genuine delivery problem from an abusive return or refund claim, so good customers are resolved fast and fraud is caught before it is refunded.\n\n## What the app does\n\nThe app adds a panel to the Zendesk ticket sidebar so agents never leave the ticket:\n\n- **One-click claim creation** — the ticket subject, description, custom fields and requester details pre-fill the claim.\n- **Automatic risk evaluation** — backwise weighs the conversation, the order, carrier tracking history and the customer's past purchases and returns, then produces a risk evaluation.\n- **The reasoning, not just a number** — delivery scans, distance checks and every signal that moved the score are shown in the sidebar.\n- **Internal note push** — write the verdict back to the ticket as a private note so the whole team sees it.\n\n## Data disclosure\n\n**What the app accesses.** With your authorisation, backwise reads from your Zendesk account: the ticket id, subject, description, tags and custom fields; the requester's name, email address and external id; public comments on the ticket and their attachments; and the signed-in agent's id, name, email and account subdomain. This data is used only to create and evaluate the claim you asked for, and to show the result to your agents.\n\n**What the app writes.** Private internal notes and tags, on tickets you run a claim on.\n\nCheck our [Privacy Policy](https://www.backwise.co/privacy-policy/) for full details.","raw_installation_instructions":"1. Click Install and authorize backwise via OAuth.\n2. The backwise tenant id and helpdesk JWT secret are auto-provisioned during install — no manual paste required.\n3. Optionally configure custom field mapping (JSON) in app settings.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1282369.apps.zdusercontent.com/1282369/assets/1787844151-cffef39eb0f2dde15516ea1d3fab14e8/logo-small.png","large_icon":"https://1282369.apps.zdusercontent.com/1282369/assets/1787844151-cffef39eb0f2dde15516ea1d3fab14e8/logo.png","screenshots":["https://1282369.apps.zdusercontent.com/1282369/assets/1787844151-cffef39eb0f2dde15516ea1d3fab14e8/screenshot-0.png","https://1282369.apps.zdusercontent.com/1282369/assets/1787844151-cffef39eb0f2dde15516ea1d3fab14e8/screenshot-1.png","https://1282369.apps.zdusercontent.com/1282369/assets/1787844151-cffef39eb0f2dde15516ea1d3fab14e8/screenshot-2.png"],"installation_count":0},{"id":1282666,"name":"Rules Analysis by AgentCopilot","state":"published","version":"1.9.0","framework_version":"2.0","parameters":[{"id":3748145,"app_id":1282666,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-13T09:30:39Z","updated_at":"2026-08-13T09:30:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6075,"entity_id":1282666,"app_id":1282666,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-13T09:30:41.000Z","updated_at":"2026-08-13T09:30:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-13T09:30:39Z","updated_at":"2026-09-03T19:41:41Z","terms_conditions_url":null,"app_organization":{"id":7964,"name":"AgentCopilot","email":"help@agentcopilot.in","website":"https://agentcopilot.in","country_code":"IN","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-09-03T19:41:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-03T19:41:07Z","owner_id":269519,"author_name":"AgentCopilot","author_email":"help@agentcopilot.in","author_url":"https://agentcopilot.in/","short_description":"Audit every trigger, automation, and shared macro to find what's broken.","long_description":"\u003cp\u003e\u003cstrong\u003eRules Analysis\u003c/strong\u003e gives Zendesk admins a single-page audit of every trigger, automation, and shared macro in their account — flagging the ones that are silently broken.\u003c/p\u003e\n\n\u003cp\u003eRules quietly decay as fields get deactivated, groups get renamed, and dropdown values disappear. Broken rules keep running but stop doing what they should — tickets route to the wrong queue, macros set values that no longer exist, automations fire without effect. Rules Analysis surfaces all of it at a glance.\u003c/p\u003e\n\n\u003ch3\u003eWhat it checks\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmpty actions and empty conditions\u003c/li\u003e\n\u003cli\u003eReferences to deactivated or deleted custom fields\u003c/li\u003e\n\u003cli\u003eReferences to deactivated or deleted dropdown values\u003c/li\u003e\n\u003cli\u003eReferences to deactivated or deleted groups\u003c/li\u003e\n\u003cli\u003eReferences to deactivated or deleted ticket forms\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt for scale\u003c/h3\u003e\n\n\u003cp\u003eHandles thousands of triggers, hundreds of automations, and thousands of shared macros without breaking a sweat. Includes:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSingle-page audit dashboard with a summary matrix\u003c/li\u003e\n\u003cli\u003ePer-type sub-tabs with pagination for easy triage\u003c/li\u003e\n\u003cli\u003eOne-click Excel export with a Summary sheet plus per-type sheets\u003c/li\u003e\n\u003cli\u003eAPI call monitor showing exactly what each refresh costs\u003c/li\u003e\n\u003cli\u003eRate-limited refresh (once per minute) to keep API usage low\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData access\u003c/h3\u003e\n\n\u003cp\u003eThis app runs entirely inside your Zendesk agent session. It reads triggers, automations, shared macros, custom fields, groups, and ticket forms via the standard Zendesk API in order to detect broken references between them. No data leaves your Zendesk account, no external servers are involved, and no API tokens are required — the app authenticates using the signed-in admin\u0026#39;s existing session.\u003c/p\u003e\n\n\u003ch3\u003eRequirements\u003c/h3\u003e\n\n\u003cp\u003eThe signed-in agent must have admin permissions, since the underlying business-rule and reference-data endpoints require admin access. Personal macros are excluded by design — only admin-managed shared macros are scanned.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eBuilt by \u003ca href=\"https://agentcopilot.in/\"\u003eAgentCopilot\u003c/a\u003e. Questions or feedback: help@agentcopilot.in\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from your Zendesk Admin Center. The signed-in agent must have admin permissions, since the underlying business-rule and reference-data endpoints require admin access.\u003c/p\u003e\n\n\u003cp\u003eOnce installed, click the new icon in the left nav bar to open the audit. The first scan takes a few seconds while the app fetches every active rule plus the reference data needed to detect broken links. Refresh is rate-limited to once per minute to keep API usage low.\u003c/p\u003e\n\n\u003cp\u003eNeed help? Email help@agentcopilot.in\u003c/p\u003e\n","raw_long_description":"**Rules Analysis** gives Zendesk admins a single-page audit of every trigger, automation, and shared macro in their account — flagging the ones that are silently broken.\n\nRules quietly decay as fields get deactivated, groups get renamed, and dropdown values disappear. Broken rules keep running but stop doing what they should — tickets route to the wrong queue, macros set values that no longer exist, automations fire without effect. Rules Analysis surfaces all of it at a glance.\n\n### What it checks\n\n* Empty actions and empty conditions\n* References to deactivated or deleted custom fields\n* References to deactivated or deleted dropdown values\n* References to deactivated or deleted groups\n* References to deactivated or deleted ticket forms\n\n### Built for scale\n\nHandles thousands of triggers, hundreds of automations, and thousands of shared macros without breaking a sweat. Includes:\n\n* Single-page audit dashboard with a summary matrix\n* Per-type sub-tabs with pagination for easy triage\n* One-click Excel export with a Summary sheet plus per-type sheets\n* API call monitor showing exactly what each refresh costs\n* Rate-limited refresh (once per minute) to keep API usage low\n\n### Data access\n\nThis app runs entirely inside your Zendesk agent session. It reads triggers, automations, shared macros, custom fields, groups, and ticket forms via the standard Zendesk API in order to detect broken references between them. No data leaves your Zendesk account, no external servers are involved, and no API tokens are required — the app authenticates using the signed-in admin's existing session.\n\n### Requirements\n\nThe signed-in agent must have admin permissions, since the underlying business-rule and reference-data endpoints require admin access. Personal macros are excluded by design — only admin-managed shared macros are scanned.\n\n---\n\nBuilt by [AgentCopilot](https://agentcopilot.in/). Questions or feedback: help@agentcopilot.in","raw_installation_instructions":"Install the app from your Zendesk Admin Center. The signed-in agent must have admin permissions, since the underlying business-rule and reference-data endpoints require admin access.\n\nOnce installed, click the new icon in the left nav bar to open the audit. The first scan takes a few seconds while the app fetches every active rule plus the reference data needed to detect broken links. Refresh is rate-limited to once per minute to keep API usage low.\n\nNeed help? Email help@agentcopilot.in","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1282666.apps.zdusercontent.com/1282666/assets/1787717818-e8bbb4359ce97c409313e65e09f5af30/logo-small.png","large_icon":"https://1282666.apps.zdusercontent.com/1282666/assets/1787717818-e8bbb4359ce97c409313e65e09f5af30/logo.png","screenshots":["https://1282666.apps.zdusercontent.com/1282666/assets/1787717818-e8bbb4359ce97c409313e65e09f5af30/screenshot-0.png","https://1282666.apps.zdusercontent.com/1282666/assets/1787717818-e8bbb4359ce97c409313e65e09f5af30/screenshot-1.png","https://1282666.apps.zdusercontent.com/1282666/assets/1787717818-e8bbb4359ce97c409313e65e09f5af30/screenshot-2.png"],"installation_count":5},{"id":1282950,"name":"Ticket Nibbler","state":"published","version":"1.3.6","framework_version":"2.0","parameters":[{"id":3748994,"app_id":1282950,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-13T21:05:57Z","updated_at":"2026-08-13T21:05:57Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3748992,"app_id":1282950,"name":"game_speed","kind":"text","required":true,"position":1,"created_at":"2026-08-13T21:05:57Z","updated_at":"2026-08-13T21:05:57Z","default_value":"slow","secure":false,"scopes":null,"options":null},{"id":3748993,"app_id":1282950,"name":"track_scores","kind":"checkbox","required":false,"position":2,"created_at":"2026-08-13T21:05:57Z","updated_at":"2026-08-13T21:05:57Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":6078,"entity_id":1282950,"app_id":1282950,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-13T21:05:58.000Z","updated_at":"2026-08-13T21:05:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-13T21:05:56Z","updated_at":"2026-09-11T16:27:42Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-09-11T16:27:42Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-11T16:27:01Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Play a compact plant-eating arcade game in the ticket sidebar.","long_description":"\u003cp\u003eLaPlante Management specializes in Zendesk implementations, custom apps, integrations, and optimizations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket Nibbler\u003c/strong\u003e is a compact ticket-sidebar break game. Guide a growing worm around the board, eat three-leaf plants, avoid the walls and the worm\u0026#39;s own body, and try to beat your personal best. Agents can use arrow keys, WASD, or accessible on-screen controls. Admins can choose the game speed and decide whether completed scores are tracked on tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTicket Nibbler\u003c/strong\u003e does not send Zendesk data to LaPlante Management or any external server. The personal best score is stored locally in the agent\u0026#39;s browser using local storage. If the \u003cstrong\u003eTrack scores on tickets\u003c/strong\u003e setting is enabled, the app reads and appends game results only in the app-created, agent-only \u003cstrong\u003eWorm Game Scores\u003c/strong\u003e multiline ticket field on the current ticket. The field value is stored within the customer\u0026#39;s own Zendesk account when an agent submits the ticket. When score tracking is disabled, the app does not read or update that field. The app does not read ticket comments, requester details, or other ticket fields.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall \u003cstrong\u003eTicket Nibbler\u003c/strong\u003e from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eSelect a \u003cstrong\u003eGame speed\u003c/strong\u003e: \u003ccode\u003erelaxed\u003c/code\u003e, \u003ccode\u003eslow\u003c/code\u003e, \u003ccode\u003enormal\u003c/code\u003e, or \u003ccode\u003efast\u003c/code\u003e. The default is \u003ccode\u003eslow\u003c/code\u003e. You may also enter a custom interval from 90 to 300 milliseconds; larger values move more slowly.\u003c/li\u003e\n\u003cli\u003eEnable \u003cstrong\u003eTrack scores on tickets\u003c/strong\u003e if completed games should be added to the current ticket. Disable it if score history is not needed.\u003c/li\u003e\n\u003cli\u003eComplete the installation. Zendesk creates an agent-only multiline ticket field named \u003cstrong\u003eWorm Game Scores\u003c/strong\u003e so score tracking can be enabled at any time.\u003c/li\u003e\n\u003cli\u003eOpen a ticket and expand \u003cstrong\u003eTicket Nibbler\u003c/strong\u003e in the Apps panel.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWhen score tracking is enabled, each completed run is appended to the Worm Game Scores field. The agent must submit the ticket to save the field update. The browser-local personal best is independent of ticket score tracking.\u003c/p\u003e\n","raw_long_description":"LaPlante Management specializes in Zendesk implementations, custom apps, integrations, and optimizations.\n\n**Ticket Nibbler** is a compact ticket-sidebar break game. Guide a growing worm around the board, eat three-leaf plants, avoid the walls and the worm's own body, and try to beat your personal best. Agents can use arrow keys, WASD, or accessible on-screen controls. Admins can choose the game speed and decide whether completed scores are tracked on tickets.\n\n**Data disclosure**\n\n**Ticket Nibbler** does not send Zendesk data to LaPlante Management or any external server. The personal best score is stored locally in the agent's browser using local storage. If the **Track scores on tickets** setting is enabled, the app reads and appends game results only in the app-created, agent-only **Worm Game Scores** multiline ticket field on the current ticket. The field value is stored within the customer's own Zendesk account when an agent submits the ticket. When score tracking is disabled, the app does not read or update that field. The app does not read ticket comments, requester details, or other ticket fields.","raw_installation_instructions":"1. Install **Ticket Nibbler** from the Zendesk Marketplace.\n2. Select a **Game speed**: `relaxed`, `slow`, `normal`, or `fast`. The default is `slow`. You may also enter a custom interval from 90 to 300 milliseconds; larger values move more slowly.\n3. Enable **Track scores on tickets** if completed games should be added to the current ticket. Disable it if score history is not needed.\n4. Complete the installation. Zendesk creates an agent-only multiline ticket field named **Worm Game Scores** so score tracking can be enabled at any time.\n5. Open a ticket and expand **Ticket Nibbler** in the Apps panel.\n\nWhen score tracking is enabled, each completed run is appended to the Worm Game Scores field. The agent must submit the ticket to save the field update. The browser-local personal best is independent of ticket score tracking.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1282950.apps.zdusercontent.com/1282950/assets/1788318470-ce81e7ac45a9c98e04ce1893256f1ad9/logo-small.png","large_icon":"https://1282950.apps.zdusercontent.com/1282950/assets/1788318470-ce81e7ac45a9c98e04ce1893256f1ad9/logo.png","screenshots":["https://1282950.apps.zdusercontent.com/1282950/assets/1788318470-ce81e7ac45a9c98e04ce1893256f1ad9/screenshot-0.png","https://1282950.apps.zdusercontent.com/1282950/assets/1788318470-ce81e7ac45a9c98e04ce1893256f1ad9/screenshot-1.png","https://1282950.apps.zdusercontent.com/1282950/assets/1788318470-ce81e7ac45a9c98e04ce1893256f1ad9/screenshot-2.png"],"installation_count":2},{"id":1283256,"name":"Qualtrics Task","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":63,"name":"Surveys and Reviews"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-14T20:18:12Z","updated_at":"2026-10-02T03:20:30Z","terms_conditions_url":null,"app_organization":{"id":2316,"name":"Qualtrics","email":"support@qualtrics.com","website":"http://qualtrics.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-10-02T03:18:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.qualtrics.com/pricing/"},"location_names":[],"last_update_time":"2026-10-02T02:57:06Z","owner_id":269519,"author_name":"Qualtrics","author_email":"jmejia@qualtrics.com","author_url":"https://www.qualtrics.com/support/integrations/zendesk-integration/","short_description":"Create and update Zendesk profiles, records, and tickets to act on responses.","long_description":"\u003cp\u003eQualtrics is an experience management platform that helps organizations understand and act on customer feedback.\u003c/p\u003e\n\n\u003cp\u003eThis integration lets Qualtrics customers turn survey responses and workflow events into Zendesk activity. After an administrator connects a Zendesk account, actions added to a Qualtrics survey or workflow can create or update Zendesk profiles, records, and tickets using data collected in Qualtrics. For example, you can flag a low NPS rating to your Customer Success team, or let respondents reach out to your support team directly from a survey.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat this integration does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreates and updates Zendesk user profiles using Qualtrics response data\u003c/li\u003e\n\u003cli\u003eCreates and updates Zendesk records using Qualtrics response data\u003c/li\u003e\n\u003cli\u003eCreates and updates Zendesk tickets using Qualtrics response data\u003c/li\u003e\n\u003cli\u003eRuns as an action from the Actions tab of a Qualtrics survey, or as a step in a Qualtrics workflow, so it can trigger automatically on events such as a low satisfaction score or a support request\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData accessed and how it is used\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThis integration only writes the data an administrator explicitly maps when configuring each action. It does not read, browse, or export existing Zendesk tickets, profiles, or records, and it does not access any Zendesk data beyond what is needed to create or update the specific item being configured. Depending on how an action is set up, it can send:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTicket fields, such as subject, description, requester, priority, type, tags, and custom fields\u003c/li\u003e\n\u003cli\u003eProfile and record fields, such as name, email, phone, and custom attributes\u003c/li\u003e\n\u003cli\u003eValues collected from the Qualtrics survey response or workflow event that triggered the action\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eData sent to Zendesk may include content authored by your survey respondents or end users. This data is transferred from the Qualtrics account that the administrator authorized to the connected Zendesk account over an encrypted connection, and is retained and handled under the Qualtrics agreement with your organization. It is not shared with any other third party. See the Qualtrics Privacy Statement at https://www.qualtrics.com/privacy-statement/ for details on how Qualtrics handles customer data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis integration is configured from within Qualtrics. There is nothing to install in your Zendesk account ahead of time.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Qualtrics and open a survey or workflow.\u003c/li\u003e\n\u003cli\u003eIn a survey, go to the Actions tab and select \u0026quot;Add an action\u0026quot;; in a workflow, add a new task step.\u003c/li\u003e\n\u003cli\u003eChoose a Zendesk action, such as \u0026quot;Zendesk - Create ticket\u0026quot;, \u0026quot;Zendesk - Create profile\u0026quot;, \u0026quot;Zendesk - Create record\u0026quot;, or one of the corresponding Update actions.\u003c/li\u003e\n\u003cli\u003eUnder \u0026quot;Choose account\u0026quot;, select an existing connected Zendesk account, or select \u0026quot;Add a user account\u0026quot; to connect a new one.\u003c/li\u003e\n\u003cli\u003eIf connecting a new account, you are redirected to Zendesk to sign in and approve access for Qualtrics. A Zendesk administrator must approve this the first time an account is connected.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain and select \u0026quot;Verify\u0026quot;. Your subdomain appears in your Zendesk account\u0026#39;s URL, for example https://yoursubdomain.zendesk.com.\u003c/li\u003e\n\u003cli\u003eMap the fields you want to send, such as ticket subject, description, requester, or custom fields, to values from your survey or workflow.\u003c/li\u003e\n\u003cli\u003eOptionally select \u0026quot;Add a custom description\u0026quot; to label the action, then save it.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eA Qualtrics license with access to Actions or Workflows is required. Contact your Qualtrics account team if you do not have access.\u003c/p\u003e\n","raw_long_description":"Qualtrics is an experience management platform that helps organizations understand and act on customer feedback.\n\nThis integration lets Qualtrics customers turn survey responses and workflow events into Zendesk activity. After an administrator connects a Zendesk account, actions added to a Qualtrics survey or workflow can create or update Zendesk profiles, records, and tickets using data collected in Qualtrics. For example, you can flag a low NPS rating to your Customer Success team, or let respondents reach out to your support team directly from a survey.\n\n**What this integration does**\n\n* Creates and updates Zendesk user profiles using Qualtrics response data\n* Creates and updates Zendesk records using Qualtrics response data\n* Creates and updates Zendesk tickets using Qualtrics response data\n* Runs as an action from the Actions tab of a Qualtrics survey, or as a step in a Qualtrics workflow, so it can trigger automatically on events such as a low satisfaction score or a support request\n\n**Data accessed and how it is used**\n\nThis integration only writes the data an administrator explicitly maps when configuring each action. It does not read, browse, or export existing Zendesk tickets, profiles, or records, and it does not access any Zendesk data beyond what is needed to create or update the specific item being configured. Depending on how an action is set up, it can send:\n\n* Ticket fields, such as subject, description, requester, priority, type, tags, and custom fields\n* Profile and record fields, such as name, email, phone, and custom attributes\n* Values collected from the Qualtrics survey response or workflow event that triggered the action\n\nData sent to Zendesk may include content authored by your survey respondents or end users. This data is transferred from the Qualtrics account that the administrator authorized to the connected Zendesk account over an encrypted connection, and is retained and handled under the Qualtrics agreement with your organization. It is not shared with any other third party. See the Qualtrics Privacy Statement at https://www.qualtrics.com/privacy-statement/ for details on how Qualtrics handles customer data.","raw_installation_instructions":"This integration is configured from within Qualtrics. There is nothing to install in your Zendesk account ahead of time.\n\n1. Sign in to Qualtrics and open a survey or workflow.\n2. In a survey, go to the Actions tab and select \"Add an action\"; in a workflow, add a new task step.\n3. Choose a Zendesk action, such as \"Zendesk - Create ticket\", \"Zendesk - Create profile\", \"Zendesk - Create record\", or one of the corresponding Update actions.\n4. Under \"Choose account\", select an existing connected Zendesk account, or select \"Add a user account\" to connect a new one.\n5. If connecting a new account, you are redirected to Zendesk to sign in and approve access for Qualtrics. A Zendesk administrator must approve this the first time an account is connected.\n6. Enter your Zendesk subdomain and select \"Verify\". Your subdomain appears in your Zendesk account's URL, for example https://yoursubdomain.zendesk.com.\n7. Map the fields you want to send, such as ticket subject, description, requester, or custom fields, to values from your survey or workflow.\n8. Optionally select \"Add a custom description\" to label the action, then save it.\n\nA Qualtrics license with access to Actions or Workflows is required. Contact your Qualtrics account team if you do not have access.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1283256.apps.zdusercontent.com/1283256/assets/1790182430-caa6fd4c84d44f193f6b4d209beff718/logo-small.png","large_icon":"https://1283256.apps.zdusercontent.com/1283256/assets/1790182430-caa6fd4c84d44f193f6b4d209beff718/logo.png","screenshots":["https://1283256.apps.zdusercontent.com/1283256/assets/1790182430-caa6fd4c84d44f193f6b4d209beff718/screenshot-0.png","https://1283256.apps.zdusercontent.com/1283256/assets/1790182430-caa6fd4c84d44f193f6b4d209beff718/screenshot-1.png","https://1283256.apps.zdusercontent.com/1283256/assets/1790182430-caa6fd4c84d44f193f6b4d209beff718/screenshot-2.png"],"installation_count":0},{"id":1283298,"name":"Pulse","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3750115,"app_id":1283298,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-14T23:54:18Z","updated_at":"2026-08-14T23:54:18Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3802406,"app_id":1283298,"name":"csat_authorized_role_ids","kind":"text","required":false,"position":1,"created_at":"2026-09-30T20:52:03Z","updated_at":"2026-09-30T20:52:03Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6079,"entity_id":1283298,"app_id":1283298,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-14T23:54:20.000Z","updated_at":"2026-08-14T23:54:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-14T23:54:17Z","updated_at":"2026-09-30T20:52:39Z","terms_conditions_url":null,"app_organization":{"id":7577,"name":"TLDR","email":"lucaspereira7896@gmail.com","website":"","country_code":"BR","stripe_account_id":null,"state":null},"locations":[3,5],"date_published":"2026-09-30T20:52:39Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","user_sidebar"],"last_update_time":"2026-09-30T20:51:57Z","owner_id":269519,"author_name":"TL;DR","author_email":"contato@tldr.com.br","author_url":"https://tldrzd.tiiny.site/","short_description":"External and Zendesk events in one place","long_description":"\u003ch3\u003eAbout TL;DR\u003c/h3\u003e\n\n\u003cp\u003eTL;DR builds simple, no-nonsense Zendesk apps and integrations — technology without the runaround, straight to the point. Pulse is one of our tools built for support teams who need customer context beyond just tickets.\u003c/p\u003e\n\n\u003ch3\u003eWhat Pulse does\u003c/h3\u003e\n\n\u003cp\u003ePulse shows the event history of a ticket requester or a user profile, right in the sidebar. It highlights activity that happens \u003cem\u003eoutside\u003c/em\u003e of Zendesk — purchases, logins, phone calls, cancellations — alongside native Zendesk events, so agents don\u0026#39;t have to piece together context from multiple systems.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHide the noise.\u003c/strong\u003e One toggle filters out native Zendesk events (tickets, etc.) so you can focus on external customer activity.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRecognize events at a glance.\u003c/strong\u003e A consistent icon system (no emoji) makes event types easy to scan.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSearch and filter.\u003c/strong\u003e Find a specific event by type, description, or any detail inside it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJump to the related ticket.\u003c/strong\u003e If an event references a ticket, open it with one click.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLog events without writing code.\u003c/strong\u003e A simple form lets any agent record what happened — no JSON required.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks in English, Portuguese, and Spanish.\u003c/strong\u003e The interface automatically matches the agent\u0026#39;s language.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt for developers too.\u003c/strong\u003e A quick-access panel links straight to the Zendesk Events API docs for teams that want to send events directly from other systems.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData we access, use, and store\u003c/h3\u003e\n\n\u003cp\u003ePulse reads and writes Zendesk user events through the Zendesk Events API, using the same authenticated session as the agent viewing the ticket or user profile. Every request goes through the Zendesk Apps framework\u0026#39;s built-in request proxy, directly between the agent\u0026#39;s browser and Zendesk\u0026#39;s own servers — Pulse has no server of its own in this data path.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWhat it accesses:\u003c/strong\u003e the events already associated with the ticket requester or the user profile being viewed (native Zendesk events and any custom events your organization tracks), and, only when an agent uses the \u0026#39;Log event\u0026#39; feature, the requester\u0026#39;s name and email — used solely as profile identifiers on the event being created.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat it stores:\u003c/strong\u003e nothing. Pulse has no database or backend of its own, and does not persist, cache, or transmit Zendesk data anywhere outside of Zendesk. No analytics or third-party services are used.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e strictly to display and record customer activity events inside the Zendesk interface, as configured by your organization.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirement:\u003c/strong\u003e Pulse is built on the Zendesk Events API, which is available on Suite Team plans and above and must be enabled by an admin in Admin Center before use.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app and it will appear in the ticket sidebar and the user profile sidebar. No configuration or installation settings are required.\u003c/p\u003e\n","raw_long_description":"### About TL;DR\n\nTL;DR builds simple, no-nonsense Zendesk apps and integrations — technology without the runaround, straight to the point. Pulse is one of our tools built for support teams who need customer context beyond just tickets.\n\n### What Pulse does\n\nPulse shows the event history of a ticket requester or a user profile, right in the sidebar. It highlights activity that happens *outside* of Zendesk — purchases, logins, phone calls, cancellations — alongside native Zendesk events, so agents don't have to piece together context from multiple systems.\n\n* **Hide the noise.** One toggle filters out native Zendesk events (tickets, etc.) so you can focus on external customer activity.\n* **Recognize events at a glance.** A consistent icon system (no emoji) makes event types easy to scan.\n* **Search and filter.** Find a specific event by type, description, or any detail inside it.\n* **Jump to the related ticket.** If an event references a ticket, open it with one click.\n* **Log events without writing code.** A simple form lets any agent record what happened — no JSON required.\n* **Works in English, Portuguese, and Spanish.** The interface automatically matches the agent's language.\n* **Built for developers too.** A quick-access panel links straight to the Zendesk Events API docs for teams that want to send events directly from other systems.\n\n### Data we access, use, and store\n\nPulse reads and writes Zendesk user events through the Zendesk Events API, using the same authenticated session as the agent viewing the ticket or user profile. Every request goes through the Zendesk Apps framework's built-in request proxy, directly between the agent's browser and Zendesk's own servers — Pulse has no server of its own in this data path.\n\n* **What it accesses:** the events already associated with the ticket requester or the user profile being viewed (native Zendesk events and any custom events your organization tracks), and, only when an agent uses the 'Log event' feature, the requester's name and email — used solely as profile identifiers on the event being created.\n* **What it stores:** nothing. Pulse has no database or backend of its own, and does not persist, cache, or transmit Zendesk data anywhere outside of Zendesk. No analytics or third-party services are used.\n* **Purpose:** strictly to display and record customer activity events inside the Zendesk interface, as configured by your organization.\n\n**Requirement:** Pulse is built on the Zendesk Events API, which is available on Suite Team plans and above and must be enabled by an admin in Admin Center before use.","raw_installation_instructions":"Install the app and it will appear in the ticket sidebar and the user profile sidebar. No configuration or installation settings are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1283298.apps.zdusercontent.com/1283298/assets/1790135472-c079fe5f8652221423dd98e5f48b2971/logo-small.png","large_icon":"https://1283298.apps.zdusercontent.com/1283298/assets/1790135472-c079fe5f8652221423dd98e5f48b2971/logo.png","screenshots":["https://1283298.apps.zdusercontent.com/1283298/assets/1790135472-c079fe5f8652221423dd98e5f48b2971/screenshot-0.png","https://1283298.apps.zdusercontent.com/1283298/assets/1790135472-c079fe5f8652221423dd98e5f48b2971/screenshot-1.png","https://1283298.apps.zdusercontent.com/1283298/assets/1790135472-c079fe5f8652221423dd98e5f48b2971/screenshot-2.png"],"installation_count":0},{"id":1283924,"name":"Ticket Printer","state":"published","version":"1.4.8","framework_version":"2.0","parameters":[{"id":3751894,"app_id":1283924,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-17T15:43:37Z","updated_at":"2026-08-17T15:43:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6081,"entity_id":1283924,"app_id":1283924,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-17T15:43:38.000Z","updated_at":"2026-08-17T15:43:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-17T15:43:36Z","updated_at":"2026-09-15T21:18:43Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-08-26T03:53:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T21:18:41Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Print clean, branded ticket records with only the content you choose.","long_description":"\u003ch3\u003eTurn cluttered tickets into clean, useful records\u003c/h3\u003e\n\n\u003cp\u003eTicket Printer gives Zendesk agents a focused way to print or save a ticket as a polished PDF—without printing the full Zendesk interface or including content the reader does not need.  \u003c/p\u003e\n\n\u003ch3\u003eWhy teams use Ticket Printer\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate readable records for escalations, reviews, handoffs, and archives\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose exactly which ticket, requester, and organization fields to include\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePrint the first, latest, all, or individually selected comments\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eInclude public replies, internal notes, or both—with clear visibility labels\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003ePreserve Zendesk-hosted attachment links in saved PDFs\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAdd available SLA and service metrics when Zendesk returns them\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse the ticket\u0026#39;s Zendesk brand logo automatically\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRun entirely inside Zendesk with no external account or server required\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eStart from a Customer-safe, Internal review, or Complete record profile and still adjust every selection\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReview a live content summary before opening the print view\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBuilt for deliberate sharing\u003c/h3\u003e\n\n\u003cp\u003eEssential ticket fields start selected, while custom ticket fields, requester details, organization details, and available metrics remain opt-in. Filter the conversation by visibility and commenter. If no comments match, Ticket Printer explains the mismatch and prevents an incomplete printout. The source ticket is never changed.  \u003c/p\u003e\n\n\u003ch3\u003eHow it works\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eOpen a saved ticket and expand Ticket Printer in the ticket sidebar.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eChoose the fields, requester or organization details, comments, visibility, and available metrics to include.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the clean print view, then print it or use the browser\u0026#39;s Save as PDF option.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTicket Printer is free to install and use. LaPlante Management builds focused tools that help Zendesk teams work more clearly and efficiently.  \u003c/p\u003e\n\n\u003ch3\u003eGrown by LaPlante Management\u003c/h3\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.  \u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.  \u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eTicket Printer accesses the current ticket\u0026#39;s standard and custom fields, channel and available inbound destination details; requester name, email, phone, organization, locale, time zone, external ID, tags, verification status, and selected requester custom fields; the ticket organization\u0026#39;s available native fields and selected organization custom fields; comments and comment authors; attachment names and Zendesk-hosted links; Side Conversations and their message histories when Zendesk returns them; available SLA or service metrics; the ticket brand\u0026#39;s name and Zendesk-hosted logo; and, when an audit-backed option is selected, ticket audits containing timestamps, comment event identifiers, SLA target changes, and trigger or automation identifiers and titles. It uses this data only to assemble content deliberately selected by the agent for a print view or browser-generated PDF.  \u003c/p\u003e\n\n\u003cp\u003eThe app does not create or modify tickets. It does not transmit Zendesk ticket data to LaPlante Management or another external service, maintain an external database, or retain printed records. Processing and PDF generation occur in the agent\u0026#39;s browser within the Zendesk session. Brand logos, attachment links, and generated Admin Center rule links remain within Zendesk and subject to Zendesk authentication and source-record permissions. Zendesk ticket audits expose only rules and SLA target changes that produced recorded ticket activity, so uneventful evaluations and a reliable met/breached result for every SLA instance may not appear.  \u003c/p\u003e\n\n\u003cp\u003ePrivacy policy: https://laplantemanagement.com/privacy/\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eInstall and use Ticket Printer\u003c/h3\u003e\n\n\u003cp\u003eNo external account or additional configuration is required.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall Ticket Printer in Zendesk Support as an administrator.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAssign the app to the agents or groups who should use it.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen a saved ticket and expand Ticket Printer in the ticket sidebar.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect the ticket fields, optional requester or organization details, comments, visibility, and available metrics to include. Optional development capabilities appear only when Zendesk returns the required data to the current agent.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eOpen clean print view\u003c/strong\u003e, then use the browser print dialog to print or Save as PDF.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eAllow pop-ups for your Zendesk domain. Agents can include only data they can access in Zendesk. Requester and organization fields, brand logos, and SLA metrics appear only when available to the current agent and supported by the account.\u003c/p\u003e\n","raw_long_description":"### Turn cluttered tickets into clean, useful records  \n\nTicket Printer gives Zendesk agents a focused way to print or save a ticket as a polished PDF—without printing the full Zendesk interface or including content the reader does not need.  \n\n### Why teams use Ticket Printer  \n\n* Create readable records for escalations, reviews, handoffs, and archives  \n* Choose exactly which ticket, requester, and organization fields to include  \n* Print the first, latest, all, or individually selected comments  \n* Include public replies, internal notes, or both—with clear visibility labels  \n* Preserve Zendesk-hosted attachment links in saved PDFs  \n* Add available SLA and service metrics when Zendesk returns them  \n* Use the ticket's Zendesk brand logo automatically  \n* Run entirely inside Zendesk with no external account or server required  \n* Start from a Customer-safe, Internal review, or Complete record profile and still adjust every selection  \n* Review a live content summary before opening the print view  \n\n### Built for deliberate sharing  \n\nEssential ticket fields start selected, while custom ticket fields, requester details, organization details, and available metrics remain opt-in. Filter the conversation by visibility and commenter. If no comments match, Ticket Printer explains the mismatch and prevents an incomplete printout. The source ticket is never changed.  \n\n### How it works  \n\n1. Open a saved ticket and expand Ticket Printer in the ticket sidebar.  \n2. Choose the fields, requester or organization details, comments, visibility, and available metrics to include.  \n3. Open the clean print view, then print it or use the browser's Save as PDF option.  \n\nTicket Printer is free to install and use. LaPlante Management builds focused tools that help Zendesk teams work more clearly and efficiently.  \n\n### Grown by LaPlante Management  \n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.  \n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.  \n\n### Data disclosure  \n\nTicket Printer accesses the current ticket's standard and custom fields, channel and available inbound destination details; requester name, email, phone, organization, locale, time zone, external ID, tags, verification status, and selected requester custom fields; the ticket organization's available native fields and selected organization custom fields; comments and comment authors; attachment names and Zendesk-hosted links; Side Conversations and their message histories when Zendesk returns them; available SLA or service metrics; the ticket brand's name and Zendesk-hosted logo; and, when an audit-backed option is selected, ticket audits containing timestamps, comment event identifiers, SLA target changes, and trigger or automation identifiers and titles. It uses this data only to assemble content deliberately selected by the agent for a print view or browser-generated PDF.  \n\nThe app does not create or modify tickets. It does not transmit Zendesk ticket data to LaPlante Management or another external service, maintain an external database, or retain printed records. Processing and PDF generation occur in the agent's browser within the Zendesk session. Brand logos, attachment links, and generated Admin Center rule links remain within Zendesk and subject to Zendesk authentication and source-record permissions. Zendesk ticket audits expose only rules and SLA target changes that produced recorded ticket activity, so uneventful evaluations and a reliable met/breached result for every SLA instance may not appear.  \n\nPrivacy policy: https://laplantemanagement.com/privacy/","raw_installation_instructions":"### Install and use Ticket Printer  \n\nNo external account or additional configuration is required.  \n\n1. Install Ticket Printer in Zendesk Support as an administrator.  \n2. Assign the app to the agents or groups who should use it.  \n3. Open a saved ticket and expand Ticket Printer in the ticket sidebar.  \n4. Select the ticket fields, optional requester or organization details, comments, visibility, and available metrics to include. Optional development capabilities appear only when Zendesk returns the required data to the current agent.  \n5. Select **Open clean print view**, then use the browser print dialog to print or Save as PDF.  \n\nAllow pop-ups for your Zendesk domain. Agents can include only data they can access in Zendesk. Requester and organization fields, brand logos, and SLA metrics appear only when available to the current agent and supported by the account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1283924.apps.zdusercontent.com/1283924/assets/1788972784-aa98f9f7015ac02123ff5763ef0a27ed/logo-small.png","large_icon":"https://1283924.apps.zdusercontent.com/1283924/assets/1788972784-aa98f9f7015ac02123ff5763ef0a27ed/logo.png","screenshots":["https://1283924.apps.zdusercontent.com/1283924/assets/1788972784-aa98f9f7015ac02123ff5763ef0a27ed/screenshot-0.png","https://1283924.apps.zdusercontent.com/1283924/assets/1788972784-aa98f9f7015ac02123ff5763ef0a27ed/screenshot-1.png","https://1283924.apps.zdusercontent.com/1283924/assets/1788972784-aa98f9f7015ac02123ff5763ef0a27ed/screenshot-2.png"],"installation_count":8},{"id":1284103,"name":"ZenTennis","state":"published","version":"1.2.9","framework_version":"2.0","parameters":[{"id":3752488,"app_id":1284103,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-18T04:11:56Z","updated_at":"2026-08-18T04:11:56Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3752486,"app_id":1284103,"name":"difficulty","kind":"text","required":true,"position":1,"created_at":"2026-08-18T04:11:56Z","updated_at":"2026-08-18T04:11:56Z","default_value":"normal","secure":false,"scopes":null,"options":null},{"id":3752487,"app_id":1284103,"name":"track_scores","kind":"checkbox","required":false,"position":2,"created_at":"2026-08-18T04:11:56Z","updated_at":"2026-08-18T04:11:56Z","default_value":"t","secure":false,"scopes":null,"options":null}],"plans":[{"id":6084,"entity_id":1284103,"app_id":1284103,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-18T04:11:58.000Z","updated_at":"2026-08-18T04:11:58.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-18T04:11:55Z","updated_at":"2026-09-17T20:09:45Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-09-17T20:09:44Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-17T20:09:28Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Enjoy a quick botanical rally from the Zendesk ticket sidebar.","long_description":"\u003cp\u003eLaPlante Management specializes in practical Zendesk apps, implementations, integrations, and workflow improvements.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eZenTennis\u003c/strong\u003e gives support agents a playful break without leaving a ticket. Guide a living leaf guard, rally an animated flower against the garden, and be the first to collect five blooms.\u003c/p\u003e\n\n\u003ch2\u003eWhat it helps you do\u003c/h2\u003e\n\n\u003cp\u003e☑ Play a complete first-to-five rally inside the ticket sidebar.\u003c/p\u003e\n\n\u003cp\u003e☑ Choose relaxed, normal, or hard difficulty in administrator settings.\u003c/p\u003e\n\n\u003cp\u003e☑ Use arrow keys, W/S, pointer movement, or on-screen controls.\u003c/p\u003e\n\n\u003cp\u003e☑ Pause, resume, restart, and optionally record completed results.\u003c/p\u003e\n\n\u003ch2\u003eCommon use cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eTake a brief reset between customer conversations.\u003c/li\u003e\n\u003cli\u003eAdd a light team-culture activity to the agent workspace.\u003c/li\u003e\n\u003cli\u003eOffer a self-contained break with no separate site or account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eAn administrator installs \u003cstrong\u003eZenTennis\u003c/strong\u003e, selects difficulty, and chooses whether score tracking is enabled.\u003c/li\u003e\n\u003cli\u003eAn agent opens a ticket and guides the leaf guard through a botanical rally.\u003c/li\u003e\n\u003cli\u003eThe first side to five blooms wins. With tracking enabled, the result is appended to \u003cstrong\u003eTicket Tennis Scores\u003c/strong\u003e and saved with the next ticket submission.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eZenTennis\u003c/strong\u003e does not transmit Zendesk data externally. Gameplay runs in the agent\u0026#39;s browser. Optional tracking reads and updates only the app-created \u003cstrong\u003eTicket Tennis Scores\u003c/strong\u003e multiline field. Zendesk stores the value after ticket submission. The app does not read comments, requester details, organizations, or unrelated fields. Privacy policy: https://laplantemanagement.com/privacy/\u003c/p\u003e\n\n\u003ch2\u003eRequirements and limitations\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eRequires Zendesk Support and administrator installation permission.\u003c/li\u003e\n\u003cli\u003eFree; no subscription, external server, API key, or websocket service.\u003c/li\u003e\n\u003cli\u003eDifficulty and tracking are administrator-only settings.\u003c/li\u003e\n\u003cli\u003eThe legacy \u003cstrong\u003eTicket Tennis Scores\u003c/strong\u003e name is preserved because Zendesk does not permit an existing app\u0026#39;s required ticket field to be edited.\u003c/li\u003e\n\u003cli\u003eSingle-player only; no multiplayer, leaderboard, reporting, prizes, or performance measurement.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFAQs\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow is a score saved?\u003c/strong\u003e Finish a match, then submit or update the ticket.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat happens on uninstall?\u003c/strong\u003e Zendesk removes the app, settings, required score field, and current values. Historical values remain only in ticket audits. Export important history first; reinstalling starts fresh.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhere can I get help?\u003c/strong\u003e Contact apps@laplantemanagement.com.\u003c/p\u003e\n\n\u003cp\u003eInstall \u003cstrong\u003eZenTennis\u003c/strong\u003e to give agents a botanical break without leaving Zendesk.\u003c/p\u003e\n\n\u003ch2\u003eGrown by LaPlante Management\u003c/h2\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall \u003cstrong\u003eZenTennis\u003c/strong\u003e from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eEnter \u003ccode\u003erelaxed\u003c/code\u003e, \u003ccode\u003enormal\u003c/code\u003e, or \u003ccode\u003ehard\u003c/code\u003e for \u003cstrong\u003eDifficulty\u003c/strong\u003e. The default is \u003ccode\u003enormal\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003eEnable \u003cstrong\u003eTrack scores on tickets\u003c/strong\u003e if completed matches should be added to the current ticket; disable it if score history is not needed.\u003c/li\u003e\n\u003cli\u003eFinish installation. Zendesk creates the agent-only multiline \u003cstrong\u003eTicket Tennis Scores\u003c/strong\u003e field using the original immutable requirement.\u003c/li\u003e\n\u003cli\u003eOpen a ticket, expand \u003cstrong\u003eZenTennis\u003c/strong\u003e, and begin a rally.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eWith tracking enabled, each result is appended as \u003ccode\u003ePlayer 5 - Garden 3\u003c/code\u003e and saved on the next ticket update. Uninstalling removes the field and current values; historical values remain only in ticket audits.\u003c/p\u003e\n","raw_long_description":"LaPlante Management specializes in practical Zendesk apps, implementations, integrations, and workflow improvements.\n\n**ZenTennis** gives support agents a playful break without leaving a ticket. Guide a living leaf guard, rally an animated flower against the garden, and be the first to collect five blooms.\n\n## What it helps you do\n\n☑ Play a complete first-to-five rally inside the ticket sidebar.\n\n☑ Choose relaxed, normal, or hard difficulty in administrator settings.\n\n☑ Use arrow keys, W/S, pointer movement, or on-screen controls.\n\n☑ Pause, resume, restart, and optionally record completed results.\n\n## Common use cases\n\n- Take a brief reset between customer conversations.\n- Add a light team-culture activity to the agent workspace.\n- Offer a self-contained break with no separate site or account.\n\n## How it works\n\n1. An administrator installs **ZenTennis**, selects difficulty, and chooses whether score tracking is enabled.\n2. An agent opens a ticket and guides the leaf guard through a botanical rally.\n3. The first side to five blooms wins. With tracking enabled, the result is appended to **Ticket Tennis Scores** and saved with the next ticket submission.\n\n## Data and privacy\n\n**ZenTennis** does not transmit Zendesk data externally. Gameplay runs in the agent's browser. Optional tracking reads and updates only the app-created **Ticket Tennis Scores** multiline field. Zendesk stores the value after ticket submission. The app does not read comments, requester details, organizations, or unrelated fields. Privacy policy: https://laplantemanagement.com/privacy/\n\n## Requirements and limitations\n\n- Requires Zendesk Support and administrator installation permission.\n- Free; no subscription, external server, API key, or websocket service.\n- Difficulty and tracking are administrator-only settings.\n- The legacy **Ticket Tennis Scores** name is preserved because Zendesk does not permit an existing app's required ticket field to be edited.\n- Single-player only; no multiplayer, leaderboard, reporting, prizes, or performance measurement.\n\n## FAQs\n\n**How is a score saved?** Finish a match, then submit or update the ticket.\n\n**What happens on uninstall?** Zendesk removes the app, settings, required score field, and current values. Historical values remain only in ticket audits. Export important history first; reinstalling starts fresh.\n\n**Where can I get help?** Contact apps@laplantemanagement.com.\n\nInstall **ZenTennis** to give agents a botanical break without leaving Zendesk.\n\n## Grown by LaPlante Management\n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.\n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.","raw_installation_instructions":"1. Install **ZenTennis** from the Zendesk Marketplace.\n2. Enter `relaxed`, `normal`, or `hard` for **Difficulty**. The default is `normal`.\n3. Enable **Track scores on tickets** if completed matches should be added to the current ticket; disable it if score history is not needed.\n4. Finish installation. Zendesk creates the agent-only multiline **Ticket Tennis Scores** field using the original immutable requirement.\n5. Open a ticket, expand **ZenTennis**, and begin a rally.\n\nWith tracking enabled, each result is appended as `Player 5 - Garden 3` and saved on the next ticket update. Uninstalling removes the field and current values; historical values remain only in ticket audits.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1284103.apps.zdusercontent.com/1284103/assets/1789606134-57ec3b6ea1512425ecdcdf8bdb4b83af/logo-small.png","large_icon":"https://1284103.apps.zdusercontent.com/1284103/assets/1789606134-57ec3b6ea1512425ecdcdf8bdb4b83af/logo.png","screenshots":["https://1284103.apps.zdusercontent.com/1284103/assets/1789606134-57ec3b6ea1512425ecdcdf8bdb4b83af/screenshot-0.png","https://1284103.apps.zdusercontent.com/1284103/assets/1789606134-57ec3b6ea1512425ecdcdf8bdb4b83af/screenshot-1.png","https://1284103.apps.zdusercontent.com/1284103/assets/1789606134-57ec3b6ea1512425ecdcdf8bdb4b83af/screenshot-2.png"],"installation_count":3},{"id":1284235,"name":"Change Management","state":"published","version":"2.55.0","framework_version":"2.0","parameters":[{"id":3752962,"app_id":1284235,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-18T11:21:02Z","updated_at":"2026-08-18T11:21:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3752957,"app_id":1284235,"name":"enable_pir_requirement","kind":"checkbox","required":false,"position":1,"created_at":"2026-08-18T11:21:01Z","updated_at":"2026-09-21T03:43:09Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3752958,"app_id":1284235,"name":"max_records_per_query","kind":"number","required":false,"position":2,"created_at":"2026-08-18T11:21:01Z","updated_at":"2026-09-21T03:43:09Z","default_value":"1000","secure":false,"scopes":null,"options":null},{"id":3752959,"app_id":1284235,"name":"cab_group_id","kind":"text","required":false,"position":3,"created_at":"2026-08-18T11:21:01Z","updated_at":"2026-09-21T03:43:09Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3752960,"app_id":1284235,"name":"require_approval_normal_changes","kind":"checkbox","required":false,"position":4,"created_at":"2026-08-18T11:21:02Z","updated_at":"2026-09-21T03:43:09Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3752961,"app_id":1284235,"name":"change_freeze_windows","kind":"text","required":false,"position":5,"created_at":"2026-08-18T11:21:02Z","updated_at":"2026-09-21T03:43:09Z","default_value":"[]","secure":false,"scopes":null,"options":null}],"plans":[{"id":6085,"entity_id":1284235,"app_id":1284235,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-18T11:21:03.000Z","updated_at":"2026-08-18T11:21:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-18T11:21:00Z","updated_at":"2026-09-23T03:53:07Z","terms_conditions_url":null,"app_organization":{"id":7162,"name":"L5.ai","email":"Info@L5.ai","website":"https://l5.ai/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-23T03:53:07Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-21T03:43:06Z","owner_id":269519,"author_name":"L5.AI","author_email":"solutions@l5.ai","author_url":"https://l5.ai","short_description":"Change management with CAB approvals, risk scoring, and a calendar.","long_description":"\u003cp\u003eChange Management adds an ITIL change practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\u003c/p\u003e\n\n\u003cp\u003eChanges move from draft through assessment, CAB approval, scheduling, implementation, and post-implementation review to closure, with required fields enforced at each step. Impact and likelihood score change risk against a rubric your administrators control. A change calendar, collision detection for overlapping windows, and configurable freeze periods show what else is scheduled before you commit.\u003c/p\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\u003c/p\u003e\n\n\u003cp\u003eTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\u003c/p\u003e\n\n\u003cp\u003eThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent\u0026#39;s browser local storage to reduce API calls. Both remain within your Zendesk account and your agents\u0026#39; browsers. Uninstalling the app leaves your ticket data unchanged.\u003c/p\u003e\n\n\u003ch3\u003eAbout L5\u003c/h3\u003e\n\n\u003cp\u003eL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the left navigation bar in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eGo to Settings, then Admin, and click Initialize Application.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.\u003c/p\u003e\n","raw_long_description":"Change Management adds an ITIL change practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\n\nChanges move from draft through assessment, CAB approval, scheduling, implementation, and post-implementation review to closure, with required fields enforced at each step. Impact and likelihood score change risk against a rubric your administrators control. A change calendar, collision detection for overlapping windows, and configurable freeze periods show what else is scheduled before you commit.\n\n### Data handling\n\nThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\n\nTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\n\nThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent's browser local storage to reduce API calls. Both remain within your Zendesk account and your agents' browsers. Uninstalling the app leaves your ticket data unchanged.\n\n### About L5\n\nL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Open the app from the left navigation bar in Zendesk Support.\n3. Go to Settings, then Admin, and click Initialize Application.\n\nInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1284235.apps.zdusercontent.com/1284235/assets/1789679806-c52d769103e002c88f46d196b746f84c/logo-small.png","large_icon":"https://1284235.apps.zdusercontent.com/1284235/assets/1789679806-c52d769103e002c88f46d196b746f84c/logo.png","screenshots":["https://1284235.apps.zdusercontent.com/1284235/assets/1789679806-c52d769103e002c88f46d196b746f84c/screenshot-0.png","https://1284235.apps.zdusercontent.com/1284235/assets/1789679806-c52d769103e002c88f46d196b746f84c/screenshot-1.png","https://1284235.apps.zdusercontent.com/1284235/assets/1789679806-c52d769103e002c88f46d196b746f84c/screenshot-2.png"],"installation_count":0},{"id":1284236,"name":"Incident Management","state":"published","version":"2.55.0","framework_version":"2.0","parameters":[{"id":3752971,"app_id":1284236,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-08-18T11:21:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3752964,"app_id":1284236,"name":"max_records_per_query","kind":"number","required":false,"position":1,"created_at":"2026-08-18T11:21:57Z","updated_at":"2026-09-21T03:43:22Z","default_value":"1000","secure":false,"scopes":null,"options":null},{"id":3752965,"app_id":1284236,"name":"recurring_incident_threshold","kind":"number","required":false,"position":2,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"3","secure":false,"scopes":null,"options":null},{"id":3752966,"app_id":1284236,"name":"recurring_incident_window_days","kind":"number","required":false,"position":3,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"7","secure":false,"scopes":null,"options":null},{"id":3752967,"app_id":1284236,"name":"auto_suggest_problem","kind":"checkbox","required":false,"position":4,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3752968,"app_id":1284236,"name":"impact_urgency_matrix","kind":"text","required":false,"position":5,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3752969,"app_id":1284236,"name":"major_incident_group_id","kind":"text","required":false,"position":6,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3752970,"app_id":1284236,"name":"auto_close_after_days","kind":"number","required":false,"position":7,"created_at":"2026-08-18T11:21:58Z","updated_at":"2026-09-21T03:43:22Z","default_value":"7","secure":false,"scopes":null,"options":null}],"plans":[{"id":6086,"entity_id":1284236,"app_id":1284236,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-18T11:21:59.000Z","updated_at":"2026-08-18T11:21:59.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-18T11:21:56Z","updated_at":"2026-09-23T03:52:35Z","terms_conditions_url":null,"app_organization":{"id":7162,"name":"L5.ai","email":"Info@L5.ai","website":"https://l5.ai/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-23T03:52:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-21T03:43:17Z","owner_id":269519,"author_name":"L5.AI","author_email":"solutions@l5.ai","author_url":"https://l5.ai","short_description":"Incident management with impact scoring and major incident handling.","long_description":"\u003cp\u003eIncident Management adds an ITIL incident practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\u003c/p\u003e\n\n\u003cp\u003eImpact and urgency set Zendesk priority automatically through a matrix your administrators control. Major incidents unlock declaration, communication, and running update fields, along with a list of linked child incidents and a one-click way to raise the remediation change. Recurring pattern detection spots repeat incidents and can open a problem record with those incidents already linked to it.\u003c/p\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\u003c/p\u003e\n\n\u003cp\u003eTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\u003c/p\u003e\n\n\u003cp\u003eThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent\u0026#39;s browser local storage to reduce API calls. Both remain within your Zendesk account and your agents\u0026#39; browsers. Uninstalling the app leaves your ticket data unchanged.\u003c/p\u003e\n\n\u003ch3\u003eAbout L5\u003c/h3\u003e\n\n\u003cp\u003eL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the left navigation bar in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eGo to Settings, then Admin, and click Initialize Application.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.\u003c/p\u003e\n","raw_long_description":"Incident Management adds an ITIL incident practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\n\nImpact and urgency set Zendesk priority automatically through a matrix your administrators control. Major incidents unlock declaration, communication, and running update fields, along with a list of linked child incidents and a one-click way to raise the remediation change. Recurring pattern detection spots repeat incidents and can open a problem record with those incidents already linked to it.\n\n### Data handling\n\nThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\n\nTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\n\nThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent's browser local storage to reduce API calls. Both remain within your Zendesk account and your agents' browsers. Uninstalling the app leaves your ticket data unchanged.\n\n### About L5\n\nL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Open the app from the left navigation bar in Zendesk Support.\n3. Go to Settings, then Admin, and click Initialize Application.\n\nInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1284236.apps.zdusercontent.com/1284236/assets/1789679733-bf7a5a853257c953565ca1645d5223f9/logo-small.png","large_icon":"https://1284236.apps.zdusercontent.com/1284236/assets/1789679733-bf7a5a853257c953565ca1645d5223f9/logo.png","screenshots":["https://1284236.apps.zdusercontent.com/1284236/assets/1789679733-bf7a5a853257c953565ca1645d5223f9/screenshot-0.png","https://1284236.apps.zdusercontent.com/1284236/assets/1789679733-bf7a5a853257c953565ca1645d5223f9/screenshot-1.png","https://1284236.apps.zdusercontent.com/1284236/assets/1789679733-bf7a5a853257c953565ca1645d5223f9/screenshot-2.png"],"installation_count":0},{"id":1284237,"name":"Problem Management","state":"published","version":"2.55.0","framework_version":"2.0","parameters":[{"id":3752979,"app_id":1284237,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-08-18T11:23:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3752973,"app_id":1284237,"name":"enable_pir_requirement","kind":"checkbox","required":false,"position":1,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3752974,"app_id":1284237,"name":"max_records_per_query","kind":"number","required":false,"position":2,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"1000","secure":false,"scopes":null,"options":null},{"id":3752975,"app_id":1284237,"name":"recurring_incident_threshold","kind":"number","required":false,"position":3,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"3","secure":false,"scopes":null,"options":null},{"id":3752976,"app_id":1284237,"name":"recurring_incident_window_days","kind":"number","required":false,"position":4,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"7","secure":false,"scopes":null,"options":null},{"id":3752977,"app_id":1284237,"name":"auto_suggest_problem","kind":"checkbox","required":false,"position":5,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3752978,"app_id":1284237,"name":"problem_approval_group_id","kind":"text","required":false,"position":6,"created_at":"2026-08-18T11:23:02Z","updated_at":"2026-09-21T03:43:28Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":6087,"entity_id":1284237,"app_id":1284237,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-18T11:23:04.000Z","updated_at":"2026-08-18T11:23:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-18T11:23:00Z","updated_at":"2026-09-23T03:53:53Z","terms_conditions_url":null,"app_organization":{"id":7162,"name":"L5.ai","email":"Info@L5.ai","website":"https://l5.ai/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-23T03:53:53Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-21T03:43:25Z","owner_id":269519,"author_name":"L5.AI","author_email":"solutions@l5.ai","author_url":"https://l5.ai","short_description":"Problem management with root cause tracking and linked incidents.","long_description":"\u003cp\u003eProblem Management adds an ITIL problem practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\u003c/p\u003e\n\n\u003cp\u003eProblems move from open through investigation and known error to resolution, capturing root cause, workaround, RCA method, and permanent fix. Linked incidents are gathered from both Zendesk relationship types, and a similar-incident search lets you attach related incidents in bulk. Resolving a problem resolves its open incidents and records on each one why it was closed.\u003c/p\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\u003c/p\u003e\n\n\u003cp\u003eTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\u003c/p\u003e\n\n\u003cp\u003eThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent\u0026#39;s browser local storage to reduce API calls. Both remain within your Zendesk account and your agents\u0026#39; browsers. Uninstalling the app leaves your ticket data unchanged.\u003c/p\u003e\n\n\u003ch3\u003eAbout L5\u003c/h3\u003e\n\n\u003cp\u003eL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the left navigation bar in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eGo to Settings, then Admin, and click Initialize Application.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.\u003c/p\u003e\n","raw_long_description":"Problem Management adds an ITIL problem practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\n\nProblems move from open through investigation and known error to resolution, capturing root cause, workaround, RCA method, and permanent fix. Linked incidents are gathered from both Zendesk relationship types, and a similar-incident search lets you attach related incidents in bulk. Resolving a problem resolves its open incidents and records on each one why it was closed.\n\n### Data handling\n\nThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\n\nTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\n\nThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent's browser local storage to reduce API calls. Both remain within your Zendesk account and your agents' browsers. Uninstalling the app leaves your ticket data unchanged.\n\n### About L5\n\nL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Open the app from the left navigation bar in Zendesk Support.\n3. Go to Settings, then Admin, and click Initialize Application.\n\nInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1284237.apps.zdusercontent.com/1284237/assets/1789679693-ecd0b8c47cb87ed240b967807401910a/logo-small.png","large_icon":"https://1284237.apps.zdusercontent.com/1284237/assets/1789679693-ecd0b8c47cb87ed240b967807401910a/logo.png","screenshots":["https://1284237.apps.zdusercontent.com/1284237/assets/1789679693-ecd0b8c47cb87ed240b967807401910a/screenshot-0.png","https://1284237.apps.zdusercontent.com/1284237/assets/1789679693-ecd0b8c47cb87ed240b967807401910a/screenshot-1.png","https://1284237.apps.zdusercontent.com/1284237/assets/1789679693-ecd0b8c47cb87ed240b967807401910a/screenshot-2.png"],"installation_count":0},{"id":1284239,"name":"Request Management","state":"published","version":"2.55.0","framework_version":"2.0","parameters":[{"id":3752987,"app_id":1284239,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-18T11:24:01Z","updated_at":"2026-08-18T11:24:01Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3752985,"app_id":1284239,"name":"max_records_per_query","kind":"number","required":false,"position":1,"created_at":"2026-08-18T11:24:01Z","updated_at":"2026-09-21T03:43:35Z","default_value":"1000","secure":false,"scopes":null,"options":null},{"id":3752986,"app_id":1284239,"name":"default_approver_group_id","kind":"text","required":false,"position":2,"created_at":"2026-08-18T11:24:01Z","updated_at":"2026-09-21T03:43:35Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":6088,"entity_id":1284239,"app_id":1284239,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-18T11:24:02.000Z","updated_at":"2026-08-18T11:24:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-18T11:24:00Z","updated_at":"2026-09-23T03:51:57Z","terms_conditions_url":null,"app_organization":{"id":7162,"name":"L5.ai","email":"Info@L5.ai","website":"https://l5.ai/","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-23T03:51:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-21T03:43:32Z","owner_id":269519,"author_name":"L5.AI","author_email":"solutions@l5.ai","author_url":"https://l5.ai","short_description":"Service request management with approval gates and fulfillment.","long_description":"\u003cp\u003eRequest Management adds a service request practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\u003c/p\u003e\n\n\u003cp\u003eRequests move from submission through approval and fulfillment to closure, capturing catalog item, justification, and due date. Approval is routed to a person or a group through Zendesk\u0026#39;s own approvals, so the decision and who made it stay on the ticket record. Work cannot begin until the request is approved, and fulfillment notes are required before it can be marked fulfilled.\u003c/p\u003e\n\n\u003ch3\u003eData handling\u003c/h3\u003e\n\n\u003cp\u003eThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\u003c/p\u003e\n\n\u003cp\u003eTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\u003c/p\u003e\n\n\u003cp\u003eThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent\u0026#39;s browser local storage to reduce API calls. Both remain within your Zendesk account and your agents\u0026#39; browsers. Uninstalling the app leaves your ticket data unchanged.\u003c/p\u003e\n\n\u003ch3\u003eAbout L5\u003c/h3\u003e\n\n\u003cp\u003eL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eOpen the app from the left navigation bar in Zendesk Support.\u003c/li\u003e\n\u003cli\u003eGo to Settings, then Admin, and click Initialize Application.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.\u003c/p\u003e\n","raw_long_description":"Request Management adds a service request practice to Zendesk Support, running on native Zendesk tickets, forms, triggers, and approvals.\n\nRequests move from submission through approval and fulfillment to closure, capturing catalog item, justification, and due date. Approval is routed to a person or a group through Zendesk's own approvals, so the decision and who made it stay on the ticket record. Work cannot begin until the request is approved, and fulfillment notes are required before it can be marked fulfilled.\n\n### Data handling\n\nThis app runs inside Zendesk and communicates only with your own Zendesk account through the Zendesk API. It has no external server component, and no ticket data, user data, or configuration is sent to L5 or to any third party.\n\nTo do its work the app reads and updates tickets, including their fields, comments, tags, assignee, group, priority, and status. It reads ticket forms and ticket field definitions to render the correct fields, and reads user, organization, and group names to display assignees and approvers. It reads and creates Zendesk approval requests, and reads satisfaction ratings and ticket metric events to build the reporting views. During setup it creates the ticket fields, ticket forms, triggers, and automation that the app requires.\n\nThe app stores its own configuration, such as access groups and scoring matrices, in a custom object record inside your Zendesk account. It also caches ticket field identifiers in the agent's browser local storage to reduce API calls. Both remain within your Zendesk account and your agents' browsers. Uninstalling the app leaves your ticket data unchanged.\n\n### About L5\n\nL5 deploys and operates AI on purpose-built service management platforms for mid-market organizations. L5 is a top Zendesk partner, founded in 2023 in Minneapolis, serving more than 600 customers in two years. L5 is SOC 2 and ISO 27001 certified.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n2. Open the app from the left navigation bar in Zendesk Support.\n3. Go to Settings, then Admin, and click Initialize Application.\n\nInitialize Application creates the ticket fields, ticket forms, status triggers, and automation the app needs. It only creates what is missing, so it is safe to run again at any time. Setup is complete once it finishes; no external accounts or credentials are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1284239.apps.zdusercontent.com/1284239/assets/1789679654-e263687973faef24d58cf80bb70ce120/logo-small.png","large_icon":"https://1284239.apps.zdusercontent.com/1284239/assets/1789679654-e263687973faef24d58cf80bb70ce120/logo.png","screenshots":["https://1284239.apps.zdusercontent.com/1284239/assets/1789679654-e263687973faef24d58cf80bb70ce120/screenshot-0.png","https://1284239.apps.zdusercontent.com/1284239/assets/1789679654-e263687973faef24d58cf80bb70ce120/screenshot-1.png","https://1284239.apps.zdusercontent.com/1284239/assets/1789679654-e263687973faef24d58cf80bb70ce120/screenshot-2.png"],"installation_count":0},{"id":1286072,"name":"Sentiment Stream","state":"published","version":"1.0.2","framework_version":"2.0","parameters":[{"id":3758834,"app_id":1286072,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-23T23:06:59Z","updated_at":"2026-08-23T23:06:59Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6104,"entity_id":1286072,"app_id":1286072,"amount":500,"name":null,"description":"","plan_type":"per_agent","plan_feature":null,"stripe_plan_id":"price_1U7k9P1VlgLjLQqBReq890Yp","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1U5aSB1VlgLjLQqB","cost_id":1740,"cost_type":"CostStripe","active":true,"created_at":"2026-08-23T23:07:00.000Z","updated_at":"2026-08-23T23:07:00.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-XH39GLQWVK","remote_installation_url":null,"products":["support"],"categories":[{"id":52,"name":"Messaging"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-08-23T23:06:58Z","updated_at":"2026-09-15T21:21:27Z","terms_conditions_url":"https://sentiment-stream.serviceinnovations.net/terms/zendesk/","app_organization":{"id":7947,"name":"Service Innovations","email":"support@serviceinnovatione.net","website":null,"country_code":"US","stripe_account_id":"acct_1U5aSB1VlgLjLQqB","state":null},"locations":[2],"date_published":"2026-09-04T17:08:28Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["nav_bar"],"last_update_time":"2026-09-15T21:21:24Z","owner_id":269519,"author_name":"Service Innovations","author_email":"support@serviceinnovations.net","author_url":"https://sentiment-stream.serviceinnovations.net","short_description":"View every conversation’s sentiment in real time","long_description":"\u003ch3\u003eTrack how every customer feels, in real time\u003c/h3\u003e\n\n\u003cp\u003eSentiment Stream is built by Service Innovations. We build focused tools that give support teams a clear read on customer experience without adding a single step to an agent\u0026#39;s day.  \u003c/p\u003e\n\n\u003cp\u003eThe app turns your Zendesk account into a live triage board. Every active and recently closed conversation gets a live chart of customer sentiment as it changes, so you can rescue a conversation that is going wrong while there is still time, rather than learning about it from a low satisfaction rating afterwards.  \u003c/p\u003e\n\n\u003cp\u003eSee all conversations at a glance and sort by whatever matters most right now (sentiment score, sentiment change, or duration), so the conversations that most need attention rise to the top. Each tile tracks sentiment as the chat unfolds, so a downturn is obvious the moment it happens, well before a poor rating ever lands. A one-line topic conveys what each conversation is about, while AI summaries provide deeper insight, and a single click opens the session right in Zendesk.  \u003c/p\u003e\n\n\u003ch3\u003eKey features\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSortable triage board.\u003c/strong\u003e Every recent conversation appears as a chart tile, automatically scored for customer sentiment. Sort or filter via sentiment, status, or trend to best fit your workflow.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI-explained “why”.\u003c/strong\u003e Open any tile for a transcript-grounded summary of what is driving the sentiment, plus the exact messages that moved it most. No digging through full transcripts to understand how or why a conversation turned.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAverage speed of answer.\u003c/strong\u003e A dashboard widget tracks ASA and queue depth across the last 24 hours, scoped to whichever groups and filters you are viewing.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQueue-wait insight.\u003c/strong\u003e Every chart shades the time periods a customer spent waiting, so the effect on their sentiment is visible at a glance.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFilter, sort, pin, focus.\u003c/strong\u003e Narrow the board to groups (eg: Support, Billing, etc.), and pin conversations to keep them in view as you switch filters.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInstant setup.\u003c/strong\u003e Nothing to configure and nothing to maintain. The board fills with scored conversations as soon as they arrive.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eWhy teams use it\u003c/h3\u003e\n\n\u003cp\u003eCatch problems while they are still recoverable instead of reading about them in a survey. Coach with evidence, since the summary and key moments show exactly where a conversation turned. Spot queue bottlenecks before customers feel them. See your whole team\u0026#39;s conversations on one board, ranked by who needs help most.  \u003c/p\u003e\n\n\u003ch3\u003eWhat Sentiment Stream accesses\u003c/h3\u003e\n\n\u003cp\u003eThe app reads conversation content, conversation and queue metadata, satisfaction ratings, and your agents and groups, solely to produce the dashboard.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYour conversations are never used to train AI models,\u003c/strong\u003e and our inference provider does not retain them once a request is answered.  \u003c/p\u003e\n\n\u003cp\u003eFor information about how Sentiment Stream handles your data, please see our \u003ca href=\"https://sentiment-stream.serviceinnovations.net/privacy/zendesk\"\u003ePrivacy Policy.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall Sentiment Stream from the Zendesk Marketplace.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen it from the Apps menu.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eThe first time it opens, an administrator finishes a one-time connection by clicking \u0026quot;Connect to Zendesk\u0026quot; and approving access. This covers the whole account, so other agents will not be asked again.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eReopen Sentiment Stream from the Apps menu.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eConversation scores start populating as soon as new messages arrive, with the first appearing within a few moments of activity.\u003c/p\u003e\n","raw_long_description":"### Track how every customer feels, in real time  \n  \nSentiment Stream is built by Service Innovations. We build focused tools that give support teams a clear read on customer experience without adding a single step to an agent's day.  \n  \nThe app turns your Zendesk account into a live triage board. Every active and recently closed conversation gets a live chart of customer sentiment as it changes, so you can rescue a conversation that is going wrong while there is still time, rather than learning about it from a low satisfaction rating afterwards.  \n  \nSee all conversations at a glance and sort by whatever matters most right now (sentiment score, sentiment change, or duration), so the conversations that most need attention rise to the top. Each tile tracks sentiment as the chat unfolds, so a downturn is obvious the moment it happens, well before a poor rating ever lands. A one-line topic conveys what each conversation is about, while AI summaries provide deeper insight, and a single click opens the session right in Zendesk.  \n  \n### Key features  \n  \n* **Sortable triage board.** Every recent conversation appears as a chart tile, automatically scored for customer sentiment. Sort or filter via sentiment, status, or trend to best fit your workflow.  \n* **AI-explained “why”.** Open any tile for a transcript-grounded summary of what is driving the sentiment, plus the exact messages that moved it most. No digging through full transcripts to understand how or why a conversation turned.  \n* **Average speed of answer.** A dashboard widget tracks ASA and queue depth across the last 24 hours, scoped to whichever groups and filters you are viewing.  \n* **Queue-wait insight.** Every chart shades the time periods a customer spent waiting, so the effect on their sentiment is visible at a glance.  \n* **Filter, sort, pin, focus.** Narrow the board to groups (eg: Support, Billing, etc.), and pin conversations to keep them in view as you switch filters.  \n* **Instant setup.** Nothing to configure and nothing to maintain. The board fills with scored conversations as soon as they arrive.  \n  \n### Why teams use it  \n  \nCatch problems while they are still recoverable instead of reading about them in a survey. Coach with evidence, since the summary and key moments show exactly where a conversation turned. Spot queue bottlenecks before customers feel them. See your whole team's conversations on one board, ranked by who needs help most.  \n  \n### What Sentiment Stream accesses  \n  \nThe app reads conversation content, conversation and queue metadata, satisfaction ratings, and your agents and groups, solely to produce the dashboard.  \n  \n**Your conversations are never used to train AI models,** and our inference provider does not retain them once a request is answered.  \n  \nFor information about how Sentiment Stream handles your data, please see our [Privacy Policy.](https://sentiment-stream.serviceinnovations.net/privacy/zendesk)","raw_installation_instructions":"### Getting started  \n  \n1. Install Sentiment Stream from the Zendesk Marketplace.  \n2. Open it from the Apps menu.  \n3. The first time it opens, an administrator finishes a one-time connection by clicking \"Connect to Zendesk\" and approving access. This covers the whole account, so other agents will not be asked again.  \n4. Reopen Sentiment Stream from the Apps menu.  \n  \nConversation scores start populating as soon as new messages arrive, with the first appearing within a few moments of activity.","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1286072.apps.zdusercontent.com/1286072/assets/1788993439-1f4a07227ab27b1a7a546cea03f72c55/logo-small.png","large_icon":"https://1286072.apps.zdusercontent.com/1286072/assets/1788993439-1f4a07227ab27b1a7a546cea03f72c55/logo.png","screenshots":["https://1286072.apps.zdusercontent.com/1286072/assets/1788993439-1f4a07227ab27b1a7a546cea03f72c55/screenshot-0.png","https://1286072.apps.zdusercontent.com/1286072/assets/1788993439-1f4a07227ab27b1a7a546cea03f72c55/screenshot-1.png","https://1286072.apps.zdusercontent.com/1286072/assets/1788993439-1f4a07227ab27b1a7a546cea03f72c55/screenshot-2.png"],"installation_count":0},{"id":1286431,"name":"Chatbase WhatsApp Relay","state":"published","version":"0.4.0","framework_version":"2.0","parameters":[{"id":3760079,"app_id":1286431,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-24T21:34:49Z","updated_at":"2026-08-24T21:34:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3760076,"app_id":1286431,"name":"CHATBOT_ID","kind":"text","required":true,"position":1,"created_at":"2026-08-24T21:34:49Z","updated_at":"2026-08-24T21:34:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3760077,"app_id":1286431,"name":"ZENDESK_DRAFT_RESPONSE_SECRET","kind":"text","required":true,"position":2,"created_at":"2026-08-24T21:34:49Z","updated_at":"2026-08-24T21:34:49Z","default_value":null,"secure":true,"scopes":["header"],"options":null},{"id":3760078,"app_id":1286431,"name":"ACCOUNT_URL","kind":"text","required":false,"position":3,"created_at":"2026-08-24T21:34:49Z","updated_at":"2026-08-24T21:34:49Z","default_value":"https://www.chatbase.co","secure":false,"scopes":null,"options":null}],"plans":[{"id":6107,"entity_id":1286431,"app_id":1286431,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-24T21:34:51.000Z","updated_at":"2026-08-24T21:34:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-24T21:34:48Z","updated_at":"2026-10-02T05:17:12Z","terms_conditions_url":null,"app_organization":{"id":6762,"name":"Chatbase.co Inc.","email":"support@chatbase.co","website":"https://www.chatbase.co","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-10-02T05:17:02Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["ticket_sidebar"],"last_update_time":"2026-10-02T05:17:10Z","owner_id":269519,"author_name":"Chatbase","author_email":"support@chatbase.co","author_url":"https://www.chatbase.co","short_description":"WhatsApp 24-hour window status and template replies for Chatbase relay tickets","long_description":"\u003cp\u003eCompanion app for the Chatbase WhatsApp relay. When your Chatbase AI agent escalates a WhatsApp conversation to Zendesk, agents reply from the ticket and Chatbase delivers those replies back to the customer on WhatsApp.\u003c/p\u003e\n\n\u003cp\u003eThis app keeps agents inside WhatsApp\u0026#39;s rules while they do it:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eShows whether the WhatsApp 24-hour customer service window is open, with a live countdown.\u003c/li\u003e\n\u003cli\u003eBlocks composer replies that WhatsApp would refuse once the window has closed, with a clear error instead of a silently lost message.\u003c/li\u003e\n\u003cli\u003eAfter the window closes, lists your approved WhatsApp templates (loaded live from Meta via Chatbase), lets the agent fill in the variables with a preview, and sends the template to re-open the conversation.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThe app appears only on tickets created by the Chatbase relay and stays hidden everywhere else. It requires a Chatbase account with a WhatsApp channel and a connected Zendesk integration.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: This app works with Chatbase (https://www.chatbase.co) to operate the WhatsApp relay. It reads the current ticket\u0026#39;s id and external id through the Zendesk App Framework. When an agent sends a template, the selected template and the variable values entered by the agent are transmitted to Chatbase, which delivers the message to the customer through the WhatsApp Business Platform (Meta) and records a private note on the ticket via the account\u0026#39;s authorized Chatbase Zendesk integration. Ticket and message data are processed by Chatbase in accordance with its Privacy Statement at https://www.chatbase.co/legal/privacy.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app is installed and configured automatically by Chatbase — there is nothing to set up manually. Connect Zendesk to your chatbot in the Chatbase dashboard (Deploy → Zendesk) and enable the WhatsApp relay; Chatbase then provisions the app settings for you. The panel appears only on tickets your Chatbase AI agent escalated from a WhatsApp conversation. Need help? Contact support@chatbase.co.\u003c/p\u003e\n","raw_long_description":"Companion app for the Chatbase WhatsApp relay. When your Chatbase AI agent escalates a WhatsApp conversation to Zendesk, agents reply from the ticket and Chatbase delivers those replies back to the customer on WhatsApp.\n\nThis app keeps agents inside WhatsApp's rules while they do it:\n\n* Shows whether the WhatsApp 24-hour customer service window is open, with a live countdown.\n* Blocks composer replies that WhatsApp would refuse once the window has closed, with a clear error instead of a silently lost message.\n* After the window closes, lists your approved WhatsApp templates (loaded live from Meta via Chatbase), lets the agent fill in the variables with a preview, and sends the template to re-open the conversation.\n\nThe app appears only on tickets created by the Chatbase relay and stays hidden everywhere else. It requires a Chatbase account with a WhatsApp channel and a connected Zendesk integration.\n\nData disclosure: This app works with Chatbase (https://www.chatbase.co) to operate the WhatsApp relay. It reads the current ticket's id and external id through the Zendesk App Framework. When an agent sends a template, the selected template and the variable values entered by the agent are transmitted to Chatbase, which delivers the message to the customer through the WhatsApp Business Platform (Meta) and records a private note on the ticket via the account's authorized Chatbase Zendesk integration. Ticket and message data are processed by Chatbase in accordance with its Privacy Statement at https://www.chatbase.co/legal/privacy.","raw_installation_instructions":"This app is installed and configured automatically by Chatbase — there is nothing to set up manually. Connect Zendesk to your chatbot in the Chatbase dashboard (Deploy → Zendesk) and enable the WhatsApp relay; Chatbase then provisions the app settings for you. The panel appears only on tickets your Chatbase AI agent escalated from a WhatsApp conversation. Need help? Contact support@chatbase.co.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1286431.apps.zdusercontent.com/1286431/assets/1789302153-cd323858b397fd42638a9fd789c193de/logo-small.png","large_icon":"https://1286431.apps.zdusercontent.com/1286431/assets/1789302153-cd323858b397fd42638a9fd789c193de/logo.png","screenshots":["https://1286431.apps.zdusercontent.com/1286431/assets/1789302153-cd323858b397fd42638a9fd789c193de/screenshot-0.png","https://1286431.apps.zdusercontent.com/1286431/assets/1789302153-cd323858b397fd42638a9fd789c193de/screenshot-1.png","https://1286431.apps.zdusercontent.com/1286431/assets/1789302153-cd323858b397fd42638a9fd789c193de/screenshot-2.png"],"installation_count":0},{"id":1286785,"name":"TicketMind","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-25T17:37:34Z","updated_at":"2026-09-17T20:12:02Z","terms_conditions_url":null,"app_organization":{"id":7928,"name":"Squid Ai","email":"support@getsquid.ai","website":"https://ticketmind.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-04T17:43:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://getsquid.ai/ticketmind/pricing"},"location_names":[],"last_update_time":"2026-09-17T20:11:59Z","owner_id":269519,"author_name":"Squid AI","author_email":"sales@getsquid.ai","author_url":"https://getsquid.ai/ticketmind","short_description":"An AI support engineer that helps diagnose complex issues for faster resolution","long_description":"\u003cp\u003eMeet your AI Support Engineer for Zendesk.\u003c/p\u003e\n\n\u003cp\u003eTicketMind helps your support team diagnose and resolve complex customer issues faster by bringing agentic AI directly into your Zendesk workflow.\u003c/p\u003e\n\n\u003cp\u003eWhen the answer isn’t in the ticket alone, TicketMind investigates. It reasons across your knowledge base, past resolutions, SOPs, and connected systems, including databases, APIs, and SaaS applications, to uncover likely root cause and recommend the best response.\u003c/p\u003e\n\n\u003cp\u003eThe result: give your entire support team the investigative power of your most experienced support engineer, without changing how they work.\u003c/p\u003e\n\n\u003cp\u003eFor every incoming ticket, TicketMind brings the relevant context together and generates a diagnosis and ready-to-review response directly inside Zendesk. Your support team stays in control. Responses are reviewed and approved before they are sent to customers.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eWhy support teams use TicketMind\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eReduce MTTR:\u003c/strong\u003e Get to the right resolution faster so customers spend less time waiting.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGive your entire support team the investigative power of your most experienced support engineer:\u003c/strong\u003e Make hard-earned knowledge and expertise available across your support team.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResolve more tickets at Tier 1 and protect engineering time:\u003c/strong\u003e Help your support team solve more complex issues and reduce unnecessary escalations.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScale support without adding headcount:\u003c/strong\u003e Increase your team’s ability to resolve complex tickets without increasing support costs at the same rate.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLearn from every resolution:\u003c/strong\u003e Turn hard-won resolutions into knowledge that can help solve future issues.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWork where your support team already works:\u003c/strong\u003eTicketMind runs directly inside Zendesk, with no new workflow for your team to learn.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTurn support data into insights:\u003c/strong\u003e Use TicketMind IQ to ask questions about your support operation in plain language and uncover patterns and insights.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eHow it works\u003c/strong\u003e\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect your support environment.\u003c/strong\u003e Connect Zendesk, your knowledge base, and any relevant data systems.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure TicketMind.\u003c/strong\u003e Configure tone, response guidelines, escalation paths, and automation rules.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLet TicketMind investigate.\u003c/strong\u003e TicketMind reasons across your connected knowledge and systems to understand the issue and identify likely root cause.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReview and resolve.\u003c/strong\u003e Your support team gets a diagnosis and recommended response directly in Zendesk to review and edit before responding.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTicketMind works alongside Zendesk to help your support team solve the tickets that get stuck, faster.\u003c/p\u003e\n\n\u003cp\u003ePrivacy Policy: https://getsquid.ai/legal/privacy\u003cbr\u003e\nTerms of Service: https://getsquid.ai/legal/terms-of-service\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eLearn more or start your free trial at \u003ca href=\"https://getsquid.ai/ticketmind\"\u003ehttps://getsquid.ai/ticketmind\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eYou’ll need Zendesk Support administrator permissions to set up and deploy TicketMind.\u003c/p\u003e\n\n\u003ch3\u003e\u003cstrong\u003eSet up TicketMind\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eFollow the guided setup in TicketMind to:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eConnect Zendesk\u003c/strong\u003e securely via OAuth.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect your knowledge base and relevant systems\u003c/strong\u003e so TicketMind has the context it needs to investigate and diagnose support issues.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfigure and test your TicketMind AI Support Engineer\u003c/strong\u003e before making it available to your support team.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003e\u003cstrong\u003eDeploy TicketMind in Zendesk\u003c/strong\u003e\u003c/h3\u003e\n\n\u003cp\u003eWhen you’re ready to deploy TicketMind into production, let your support team know and use the \u003cstrong\u003eone-click deploy\u003c/strong\u003e option in TicketMind.\u003c/p\u003e\n\n\u003cp\u003eYou can also deploy manually by following the in-app instructions to configure the required Zendesk webhook and trigger. TicketMind will provide the webhook URL and configuration details.\u003c/p\u003e\n\n\u003cp\u003eAfter deployment, create or update a test ticket and verify that TicketMind receives the event and adds its response as an internal note.\u003c/p\u003e\n","raw_long_description":"Meet your AI Support Engineer for Zendesk.\n\nTicketMind helps your support team diagnose and resolve complex customer issues faster by bringing agentic AI directly into your Zendesk workflow.\n\nWhen the answer isn’t in the ticket alone, TicketMind investigates. It reasons across your knowledge base, past resolutions, SOPs, and connected systems, including databases, APIs, and SaaS applications, to uncover likely root cause and recommend the best response.\n\nThe result: give your entire support team the investigative power of your most experienced support engineer, without changing how they work.\n\nFor every incoming ticket, TicketMind brings the relevant context together and generates a diagnosis and ready-to-review response directly inside Zendesk. Your support team stays in control. Responses are reviewed and approved before they are sent to customers.\n\n### **Why support teams use TicketMind**\n\n**Reduce MTTR:** Get to the right resolution faster so customers spend less time waiting.\n\n**Give your entire support team the investigative power of your most experienced support engineer:** Make hard-earned knowledge and expertise available across your support team.\n\n**Resolve more tickets at Tier 1 and protect engineering time:** Help your support team solve more complex issues and reduce unnecessary escalations.\n\n**Scale support without adding headcount:** Increase your team’s ability to resolve complex tickets without increasing support costs at the same rate.\n\n**Learn from every resolution:** Turn hard-won resolutions into knowledge that can help solve future issues.\n\n**Work where your support team already works:**TicketMind runs directly inside Zendesk, with no new workflow for your team to learn.\n\n**Turn support data into insights:** Use TicketMind IQ to ask questions about your support operation in plain language and uncover patterns and insights.\n\n### **How it works**\n\n1. **Connect your support environment.** Connect Zendesk, your knowledge base, and any relevant data systems.\n2. **Configure TicketMind.** Configure tone, response guidelines, escalation paths, and automation rules.  \n3. **Let TicketMind investigate.** TicketMind reasons across your connected knowledge and systems to understand the issue and identify likely root cause.\n4. **Review and resolve.** Your support team gets a diagnosis and recommended response directly in Zendesk to review and edit before responding.\n\nTicketMind works alongside Zendesk to help your support team solve the tickets that get stuck, faster.\n\nPrivacy Policy: https://getsquid.ai/legal/privacy\nTerms of Service: https://getsquid.ai/legal/terms-of-service","raw_installation_instructions":"Learn more or start your free trial at [https://getsquid.ai/ticketmind](https://getsquid.ai/ticketmind)\n\nYou’ll need Zendesk Support administrator permissions to set up and deploy TicketMind.\n\n### **Set up TicketMind**\n\nFollow the guided setup in TicketMind to:\n\n1. **Connect Zendesk** securely via OAuth.\n2. **Connect your knowledge base and relevant systems** so TicketMind has the context it needs to investigate and diagnose support issues.\n3. **Configure and test your TicketMind AI Support Engineer** before making it available to your support team.\n\n### **Deploy TicketMind in Zendesk**\n\nWhen you’re ready to deploy TicketMind into production, let your support team know and use the **one-click deploy** option in TicketMind.\n\nYou can also deploy manually by following the in-app instructions to configure the required Zendesk webhook and trigger. TicketMind will provide the webhook URL and configuration details.\n\nAfter deployment, create or update a test ticket and verify that TicketMind receives the event and adds its response as an internal note.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1286785.apps.zdusercontent.com/1286785/assets/1789674817-c83a95b325a7d323cadb9cf65ec895a2/logo-small.png","large_icon":"https://1286785.apps.zdusercontent.com/1286785/assets/1789674817-c83a95b325a7d323cadb9cf65ec895a2/logo.png","screenshots":["https://1286785.apps.zdusercontent.com/1286785/assets/1789674817-c83a95b325a7d323cadb9cf65ec895a2/screenshot-0.png","https://1286785.apps.zdusercontent.com/1286785/assets/1789674817-c83a95b325a7d323cadb9cf65ec895a2/screenshot-1.png","https://1286785.apps.zdusercontent.com/1286785/assets/1789674817-c83a95b325a7d323cadb9cf65ec895a2/screenshot-2.png"],"installation_count":0},{"id":1286925,"name":"Choji","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-26T02:25:56Z","updated_at":"2026-09-08T16:09:16Z","terms_conditions_url":null,"app_organization":{"id":7980,"name":"Choji","email":"chris@choji.ai","website":"https://www.choji.ai/","country_code":"US","stripe_account_id":null,"state":null},"locations":[],"date_published":"2026-09-08T16:08:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://choji.ai/#pricing"},"location_names":[],"last_update_time":"2026-08-26T02:25:56Z","owner_id":269519,"author_name":"Choji","author_email":"hello@choji.ai","author_url":"https://choji.ai","short_description":"Turn Zendesk support conversations into actionable product and engineering work.","long_description":"\u003ch2\u003eAbout Choji\u003c/h2\u003e\n\n\u003cp\u003eChoji is an AI-powered product and engineering workflow platform. It brings customer evidence, product context, and engineering work into one place so teams can move from \u0026quot;a customer reported something\u0026quot; to \u0026quot;a change is shipped\u0026quot; without losing the thread.\u003c/p\u003e\n\n\u003ch2\u003eWhat this integration does\u003c/h2\u003e\n\n\u003cp\u003eConnecting Zendesk to Choji lets your team automatically ingest Zendesk support tickets, their public comment threads, and relevant ticket attachments as customer evidence. Choji analyzes that information alongside the rest of your team\u0026#39;s product and engineering context to identify bugs, feature requests, and other work that may require engineering attention.\u003c/p\u003e\n\n\u003cp\u003eRather than creating a new engineering ticket for every Zendesk conversation, Choji can consolidate related customer reports, enrich existing issues with additional evidence, and help teams move from customer feedback to implementation faster. Support conversations enter Choji as knowledge and evidence first; Choji then determines whether the content represents actionable engineering work.\u003c/p\u003e\n\n\u003cp\u003eBecause a Zendesk conversation keeps evolving, Choji keeps following it. New comments on an already-imported ticket flow back into the same body of evidence, and attachments such as screenshots and PDFs are stored durably so the evidence stays readable over time.\u003c/p\u003e\n\n\u003ch2\u003eKey capabilities\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAutomatic ingestion\u003c/strong\u003e — recent Zendesk support activity is imported when you connect, and new activity arrives continuously after that.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEvidence, not noise\u003c/strong\u003e — support content becomes searchable knowledge Choji reasons over, instead of a one-for-one flood of engineering tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEvidence consolidation\u003c/strong\u003e — multiple reports of the same underlying problem can be grouped as supporting evidence on a single engineering issue.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTraceability\u003c/strong\u003e — work created in Choji links back to the originating Zendesk conversation, so support, product, and engineering stay in sync.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownstream workflows\u003c/strong\u003e — evidence gathered from Zendesk feeds Choji\u0026#39;s existing retrieval, ticket-generation, and implementation workflows.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSetup\u003c/h2\u003e\n\n\u003cp\u003eThis is an external integration. Nothing is installed inside your Zendesk agent interface. You connect Zendesk from within Choji using Zendesk OAuth, and Choji configures the webhook and trigger it needs automatically.\u003c/p\u003e\n\n\u003ch2\u003eData access and privacy\u003c/h2\u003e\n\n\u003cp\u003eOnce authorized, Choji may access Zendesk support tickets, public ticket comments and conversation history, requester and author information needed for context, relevant ticket metadata, and ticket attachments when present. Access is authorized through Zendesk OAuth and can be revoked at any time by disconnecting the integration in Choji. Zendesk content may be stored in Choji as customer evidence and knowledge; retention follows Choji\u0026#39;s privacy policy at https://choji.ai/privacy.\u003c/p\u003e\n\n\u003ch2\u003ePricing and support\u003c/h2\u003e\n\n\u003cp\u003eChoji is a paid product with plan details at https://choji.ai. Questions and support requests can be sent to hello@choji.ai.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eChoji connects to Zendesk from inside Choji — there is nothing to install in your Zendesk agent interface.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBefore you start:\u003c/strong\u003e you need a Choji account and a Zendesk user with administrator permissions, because Choji creates a webhook and a trigger in your Zendesk account during setup.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Choji at https://choji.ai.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eDashboard → Connections\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFind \u003cstrong\u003eZendesk\u003c/strong\u003e and choose \u003cstrong\u003eConnect Zendesk\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eEnter your Zendesk subdomain — the part before \u003ccode\u003e.zendesk.com\u003c/code\u003e (for example, \u003ccode\u003eacme\u003c/code\u003e).\u003c/li\u003e\n\u003cli\u003eYou are redirected to Zendesk. Review the requested permissions and authorize Choji.\u003c/li\u003e\n\u003cli\u003eChoji automatically creates the Zendesk webhook and trigger it needs to receive new support activity. No manual Zendesk configuration is required.\u003c/li\u003e\n\u003cli\u003eChoji imports your recent Zendesk support activity so there is useful context available right away.\u003c/li\u003e\n\u003cli\u003eFrom then on, new and updated Zendesk tickets and comments flow into Choji automatically as customer evidence.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo disconnect:\u003c/strong\u003e open \u003cstrong\u003eDashboard → Connections → Zendesk\u003c/strong\u003e in Choji and choose to disconnect. Choji removes the webhook and trigger it created and revokes its Zendesk access token.\u003c/p\u003e\n","raw_long_description":"## About Choji\n\nChoji is an AI-powered product and engineering workflow platform. It brings customer evidence, product context, and engineering work into one place so teams can move from \"a customer reported something\" to \"a change is shipped\" without losing the thread.\n\n## What this integration does\n\nConnecting Zendesk to Choji lets your team automatically ingest Zendesk support tickets, their public comment threads, and relevant ticket attachments as customer evidence. Choji analyzes that information alongside the rest of your team's product and engineering context to identify bugs, feature requests, and other work that may require engineering attention.\n\nRather than creating a new engineering ticket for every Zendesk conversation, Choji can consolidate related customer reports, enrich existing issues with additional evidence, and help teams move from customer feedback to implementation faster. Support conversations enter Choji as knowledge and evidence first; Choji then determines whether the content represents actionable engineering work.\n\nBecause a Zendesk conversation keeps evolving, Choji keeps following it. New comments on an already-imported ticket flow back into the same body of evidence, and attachments such as screenshots and PDFs are stored durably so the evidence stays readable over time.\n\n## Key capabilities\n\n- **Automatic ingestion** — recent Zendesk support activity is imported when you connect, and new activity arrives continuously after that.\n- **Evidence, not noise** — support content becomes searchable knowledge Choji reasons over, instead of a one-for-one flood of engineering tickets.\n- **Evidence consolidation** — multiple reports of the same underlying problem can be grouped as supporting evidence on a single engineering issue.\n- **Traceability** — work created in Choji links back to the originating Zendesk conversation, so support, product, and engineering stay in sync.\n- **Downstream workflows** — evidence gathered from Zendesk feeds Choji's existing retrieval, ticket-generation, and implementation workflows.\n\n## Setup\n\nThis is an external integration. Nothing is installed inside your Zendesk agent interface. You connect Zendesk from within Choji using Zendesk OAuth, and Choji configures the webhook and trigger it needs automatically.\n\n## Data access and privacy\n\nOnce authorized, Choji may access Zendesk support tickets, public ticket comments and conversation history, requester and author information needed for context, relevant ticket metadata, and ticket attachments when present. Access is authorized through Zendesk OAuth and can be revoked at any time by disconnecting the integration in Choji. Zendesk content may be stored in Choji as customer evidence and knowledge; retention follows Choji's privacy policy at https://choji.ai/privacy.\n\n## Pricing and support\n\nChoji is a paid product with plan details at https://choji.ai. Questions and support requests can be sent to hello@choji.ai.","raw_installation_instructions":"Choji connects to Zendesk from inside Choji — there is nothing to install in your Zendesk agent interface.\n\n**Before you start:** you need a Choji account and a Zendesk user with administrator permissions, because Choji creates a webhook and a trigger in your Zendesk account during setup.\n\n1. Sign in to Choji at https://choji.ai.\n2. Open **Dashboard → Connections**.\n3. Find **Zendesk** and choose **Connect Zendesk**.\n4. Enter your Zendesk subdomain — the part before `.zendesk.com` (for example, `acme`).\n5. You are redirected to Zendesk. Review the requested permissions and authorize Choji.\n6. Choji automatically creates the Zendesk webhook and trigger it needs to receive new support activity. No manual Zendesk configuration is required.\n7. Choji imports your recent Zendesk support activity so there is useful context available right away.\n8. From then on, new and updated Zendesk tickets and comments flow into Choji automatically as customer evidence.\n\n**To disconnect:** open **Dashboard → Connections → Zendesk** in Choji and choose to disconnect. Choji removes the webhook and trigger it created and revokes its Zendesk access token.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1286925.apps.zdusercontent.com/1286925/assets/1787710930-29703fef514f0680d77dc50d277adc6f/logo-small.png","large_icon":"https://1286925.apps.zdusercontent.com/1286925/assets/1787710930-29703fef514f0680d77dc50d277adc6f/logo.png","screenshots":["https://1286925.apps.zdusercontent.com/1286925/assets/1787710930-29703fef514f0680d77dc50d277adc6f/screenshot-0.png","https://1286925.apps.zdusercontent.com/1286925/assets/1787710930-29703fef514f0680d77dc50d277adc6f/screenshot-1.png","https://1286925.apps.zdusercontent.com/1286925/assets/1787710930-29703fef514f0680d77dc50d277adc6f/screenshot-2.png"],"installation_count":0},{"id":1288010,"name":"GrowOn Note Taker","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3765913,"app_id":1288010,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-28T14:02:32Z","updated_at":"2026-08-28T14:02:32Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6119,"entity_id":1288010,"app_id":1288010,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-28T14:02:33.000Z","updated_at":"2026-08-28T14:02:33.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-28T14:02:31Z","updated_at":"2026-09-14T18:43:27Z","terms_conditions_url":null,"app_organization":{"id":7309,"name":"GrowON Enterprise","email":"support@growon.com.tr","website":"www.growon.com.tr","country_code":"TR","stripe_account_id":null,"state":"published"},"locations":[3],"date_published":"2026-09-14T18:43:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-14T18:43:03Z","owner_id":269519,"author_name":"GrowOn","author_email":"info@growon.com.tr","author_url":"https://growon.com.tr","short_description":"Create and manage ticket-specific notes directly from the Zendesk sidebar.","long_description":"\u003cp\u003eGrowOn Note Taker is a lightweight ticket sidebar app that helps agents keep useful working notes associated with each Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003eAgents can create, edit, and delete notes without adding content to the ticket conversation. Each note stays associated with its ticket and includes creator and timestamp information for context.\u003c/p\u003e\n\n\u003cp\u003eKey features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCreate notes directly from the ticket sidebar\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eKeep notes associated with the relevant ticket\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEdit and delete notes as information changes\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSee creator and timestamp context\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eStore note data within your Zendesk account\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eGrowOn Note Taker notes are separate from Zendesk public replies and internal ticket comments.\u003c/p\u003e\n\n\u003cp\u003eData usage and storage:\u003cbr\u003e\nGrowOn Note Taker accesses the current ticket ID and Zendesk user information required to associate and display notes, including the user\u0026#39;s ID, name, and email. This information is used only to provide ticket and creator context. Note content, ticket associations, an internal generated record name, and Zendesk-generated record metadata are stored in the customer\u0026#39;s Zendesk account using Custom Objects. No ticket, note, or user data is sent to GrowOn or any third-party service.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eMake sure your Zendesk account is on a Zendesk Suite plan or Support Enterprise and that Zendesk Agent Workspace is enabled.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMake sure Custom Objects are activated. GrowOn Note Taker requires one available Custom Object slot in your Zendesk account. If your account has reached its Custom Object limit, free an available slot before installing the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eInstall GrowOn Note Taker from Zendesk Marketplace as a Zendesk administrator. Zendesk automatically creates or validates the Custom Object and fields required by the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIf your account uses custom agent roles, ensure the roles that will use GrowOn Note Taker have View, Add, Edit, and Delete access to the GrowOn Note Custom Object. Standard Agent roles already include these permissions.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a Support ticket in Zendesk Agent Workspace, open the Apps panel, and select GrowOn Note Taker.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eNo external account, API key, OAuth connection, or manual field creation is required.\u003c/p\u003e\n","raw_long_description":"GrowOn Note Taker is a lightweight ticket sidebar app that helps agents keep useful working notes associated with each Zendesk ticket.\n\nAgents can create, edit, and delete notes without adding content to the ticket conversation. Each note stays associated with its ticket and includes creator and timestamp information for context.\n\nKey features:\n\n* Create notes directly from the ticket sidebar\n\n* Keep notes associated with the relevant ticket\n\n* Edit and delete notes as information changes\n\n* See creator and timestamp context\n\n* Store note data within your Zendesk account\n\nGrowOn Note Taker notes are separate from Zendesk public replies and internal ticket comments.\n\nData usage and storage:\nGrowOn Note Taker accesses the current ticket ID and Zendesk user information required to associate and display notes, including the user's ID, name, and email. This information is used only to provide ticket and creator context. Note content, ticket associations, an internal generated record name, and Zendesk-generated record metadata are stored in the customer's Zendesk account using Custom Objects. No ticket, note, or user data is sent to GrowOn or any third-party service.","raw_installation_instructions":"1. Make sure your Zendesk account is on a Zendesk Suite plan or Support Enterprise and that Zendesk Agent Workspace is enabled.\n\n2. Make sure Custom Objects are activated. GrowOn Note Taker requires one available Custom Object slot in your Zendesk account. If your account has reached its Custom Object limit, free an available slot before installing the app.\n\n3. Install GrowOn Note Taker from Zendesk Marketplace as a Zendesk administrator. Zendesk automatically creates or validates the Custom Object and fields required by the app.\n\n4. If your account uses custom agent roles, ensure the roles that will use GrowOn Note Taker have View, Add, Edit, and Delete access to the GrowOn Note Custom Object. Standard Agent roles already include these permissions.\n\n5. Open a Support ticket in Zendesk Agent Workspace, open the Apps panel, and select GrowOn Note Taker.\n\nNo external account, API key, OAuth connection, or manual field creation is required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1288010.apps.zdusercontent.com/1288010/assets/1789024966-c25560ea9dcc532df882857f3e213a20/logo-small.png","large_icon":"https://1288010.apps.zdusercontent.com/1288010/assets/1789024966-c25560ea9dcc532df882857f3e213a20/logo.png","screenshots":["https://1288010.apps.zdusercontent.com/1288010/assets/1789024966-c25560ea9dcc532df882857f3e213a20/screenshot-0.png","https://1288010.apps.zdusercontent.com/1288010/assets/1789024966-c25560ea9dcc532df882857f3e213a20/screenshot-1.png","https://1288010.apps.zdusercontent.com/1288010/assets/1789024966-c25560ea9dcc532df882857f3e213a20/screenshot-2.png"],"installation_count":3},{"id":1288109,"name":"Refaire","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3766220,"app_id":1288109,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-28T18:12:38Z","updated_at":"2026-08-28T18:12:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3766218,"app_id":1288109,"name":"apiHost","kind":"text","required":true,"position":1,"created_at":"2026-08-28T18:12:38Z","updated_at":"2026-08-28T18:12:38Z","default_value":"agent-api.refaire.ai","secure":false,"scopes":null,"options":null},{"id":3766219,"app_id":1288109,"name":"installToken","kind":"text","required":true,"position":2,"created_at":"2026-08-28T18:12:38Z","updated_at":"2026-08-28T18:12:38Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":6120,"entity_id":1288109,"app_id":1288109,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-28T18:12:40.000Z","updated_at":"2026-08-28T18:12:40.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-28T18:12:37Z","updated_at":"2026-09-15T17:51:56Z","terms_conditions_url":null,"app_organization":{"id":7968,"name":"Refaire","email":"support@refaire.ai","website":"https://refaire.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-15T17:51:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.refaire.ai/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T16:44:06Z","owner_id":269519,"author_name":"Refaire","author_email":"support@refaire.ai","author_url":"https://refaire.ai","short_description":"Refaire is an AI-powered remote visual support platform.","long_description":"\u003ch3\u003eResolve more support cases before they become tickets\u003c/h3\u003e\n\n\u003cp\u003eRefaire gives customers visual, step-by-step support from the moment an issue starts. Using their phone camera, customers can show what\u0026#39;s wrong, troubleshoot the problem, identify the right part, and work through a repair in real time.  \u003c/p\u003e\n\n\u003cp\u003eWhen human support is needed, the conversation moves seamlessly into Zendesk. Your team receives the ticket with the diagnostic work already done — including what the customer tried, what happened, relevant product details, and supporting photos or video.  \u003c/p\u003e\n\n\u003cp\u003eThe result: less back-and-forth, faster resolutions, and fewer unnecessary service visits.  \u003c/p\u003e\n\n\u003ch3\u003eWhat Refaire for Zendesk does\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCreates escalation tickets automatically\u003c/strong\u003e — When a Refaire session needs human support, a Zendesk ticket is created automatically. Customers don\u0026#39;t have to repeat the problem, and agents don\u0026#39;t have to reconstruct the conversation.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGives agents the full diagnostic context\u003c/strong\u003e — See the diagnosis, troubleshooting steps already completed, outcomes, error codes, and product information directly in the Zendesk ticket sidebar.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrings visual evidence into the ticket\u003c/strong\u003e — Review customer-submitted photos and relevant video frames alongside the support case.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeeps the conversation connected\u003c/strong\u003e — Agents respond from Zendesk Agent Workspace while customers continue in the same support experience they started with.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEscalates based on your rules\u003c/strong\u003e — Hand cases to your team when Refaire reaches a confidence threshold, when a customer requests a person, or based on escalation timing you configure.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eHelp agents start with answers, not questions\u003c/h3\u003e\n\n\u003cp\u003eTraditional escalations often begin with another round of troubleshooting: What happened? What have you tried? Can you send a photo?  \u003c/p\u003e\n\n\u003cp\u003eRefaire gives your team that context before they open the ticket. Agents can pick up where the customer left off, with common fixes already tested and the relevant evidence attached. That means faster conversations, more informed first responses, and fewer cases that require an onsite technician.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResults across Refaire deployments:\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e81% first-contact resolution\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e64% lower handle time\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e70% fewer technician dispatches\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eData and privacy\u003c/h3\u003e\n\n\u003cp\u003eFor information about how Refaire handles your data, see our \u003ca href=\"https://refaire.ai/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eGet started at \u003ca href=\"https://www.refaire.ai\"\u003erefaire.ai\u003c/a\u003e or \u003ca href=\"https://cal.com/refaire/sales-discovery-meeting\"\u003ebook a demo\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore you begin, you\u0026#39;ll need your Refaire API key. Log in to the Refaire admin portal, open \u003cstrong\u003eAccount\u003c/strong\u003e, then go to \u003cstrong\u003eIntegrations \u0026gt; API Keys\u003c/strong\u003e. Create a new key and copy it — you\u0026#39;ll paste this into Zendesk as the install token.\u003c/p\u003e\n","raw_long_description":"### Resolve more support cases before they become tickets  \n\nRefaire gives customers visual, step-by-step support from the moment an issue starts. Using their phone camera, customers can show what's wrong, troubleshoot the problem, identify the right part, and work through a repair in real time.  \n\nWhen human support is needed, the conversation moves seamlessly into Zendesk. Your team receives the ticket with the diagnostic work already done — including what the customer tried, what happened, relevant product details, and supporting photos or video.  \n\nThe result: less back-and-forth, faster resolutions, and fewer unnecessary service visits.  \n\n### What Refaire for Zendesk does  \n\n* **Creates escalation tickets automatically** — When a Refaire session needs human support, a Zendesk ticket is created automatically. Customers don't have to repeat the problem, and agents don't have to reconstruct the conversation.  \n* **Gives agents the full diagnostic context** — See the diagnosis, troubleshooting steps already completed, outcomes, error codes, and product information directly in the Zendesk ticket sidebar.  \n* **Brings visual evidence into the ticket** — Review customer-submitted photos and relevant video frames alongside the support case.  \n* **Keeps the conversation connected** — Agents respond from Zendesk Agent Workspace while customers continue in the same support experience they started with.  \n* **Escalates based on your rules** — Hand cases to your team when Refaire reaches a confidence threshold, when a customer requests a person, or based on escalation timing you configure.  \n\n### Help agents start with answers, not questions  \n\nTraditional escalations often begin with another round of troubleshooting: What happened? What have you tried? Can you send a photo?  \n\nRefaire gives your team that context before they open the ticket. Agents can pick up where the customer left off, with common fixes already tested and the relevant evidence attached. That means faster conversations, more informed first responses, and fewer cases that require an onsite technician.  \n\n**Results across Refaire deployments:**  \n\n* 81% first-contact resolution  \n* 64% lower handle time  \n* 70% fewer technician dispatches  \n\n### Data and privacy  \n\nFor information about how Refaire handles your data, see our [Privacy Policy](https://refaire.ai/privacy-policy).  \n\nGet started at [refaire.ai](https://www.refaire.ai) or [book a demo](https://cal.com/refaire/sales-discovery-meeting).","raw_installation_instructions":"Before you begin, you'll need your Refaire API key. Log in to the Refaire admin portal, open **Account**, then go to **Integrations \u003e API Keys**. Create a new key and copy it — you'll paste this into Zendesk as the install token.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1288109.apps.zdusercontent.com/1288109/assets/1788607176-4ee06e5365c718d95897a80cffbad424/logo-small.png","large_icon":"https://1288109.apps.zdusercontent.com/1288109/assets/1788607176-4ee06e5365c718d95897a80cffbad424/logo.png","screenshots":["https://1288109.apps.zdusercontent.com/1288109/assets/1788607176-4ee06e5365c718d95897a80cffbad424/screenshot-0.png","https://1288109.apps.zdusercontent.com/1288109/assets/1788607176-4ee06e5365c718d95897a80cffbad424/screenshot-1.png","https://1288109.apps.zdusercontent.com/1288109/assets/1788607176-4ee06e5365c718d95897a80cffbad424/screenshot-2.png"],"installation_count":1},{"id":1288247,"name":"Tag Janitor","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3766614,"app_id":1288247,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-08-29T10:07:10Z","updated_at":"2026-08-29T10:07:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6121,"entity_id":1288247,"app_id":1288247,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-08-29T10:07:11.000Z","updated_at":"2026-08-29T10:07:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-08-29T10:07:09Z","updated_at":"2026-09-04T17:59:52Z","terms_conditions_url":null,"app_organization":{"id":8014,"name":"Productivity Boost","email":"florian.standhartinger@gmail.com","website":null,"country_code":"DE","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-09-04T17:59:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-08-29T10:07:09Z","owner_id":269519,"author_name":"Productivity Boost","author_email":"florian.standhartinger@gmail.com","author_url":"https://productivity-boost.com","short_description":"Audit every ticket tag, see what still uses it, then rename, merge or delete.","long_description":"\u003cp\u003eZendesk\u0026#39;s own \u003cstrong\u003eTags\u003c/strong\u003e admin page says it in its subtitle: \u003cem\u003e\u0026quot;See the top 100 most used tags in the last two months.\u0026quot;\u003c/em\u003e Past that, it cannot tell you what is safe to delete.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTag Janitor\u003c/strong\u003e reads every ticket through Zendesk\u0026#39;s incremental export, so it is capped at neither 100 tags nor 60 days.  \u003c/p\u003e\n\n\u003ch2\u003eWhat you get\u003c/h2\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eInventory\u003c/strong\u003e — every ticket tag: ticket count, how many closed, last used, what it is used in.  \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eWhere tags are used\u003c/strong\u003e — the reverse index: pick a trigger, automation, macro, view or SLA policy and see its tags. Not only rules: a tag no rule mentions can still be written by a ticket field option, or pushed on by an organization. A rules-only view calls that tag safe to delete; deleting it silently breaks the field. Five Zendesk-native drop-downs were writing \u003ccode\u003ezd_*\u003c/code\u003e tags on our own account, so check your Ticket fields first.  \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003ePossible duplicates\u003c/strong\u003e — clusters of typo, case and separator variants.  \u003c/p\u003e\n\n\u003cp\u003e✅ \u003cstrong\u003eBulk rename, merge and delete\u003c/strong\u003e — behind a dialog that states what will change first.  \u003c/p\u003e\n\n\u003ch2\u003eThe limits, before you buy\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eClosed tickets depend on a setting, and it did not work here even with the setting on.\u003c/strong\u003e Zendesk refuses tag edits on closed tickets quietly: \u003ccode\u003ePUT /tickets/update_many\u003c/code\u003e returns 200 and a completed job while each per-ticket result reads \u003ccode\u003e\u0026quot;success\u0026quot;: false\u003c/code\u003e. Its \u003cstrong\u003eModify closed ticket\u003c/strong\u003e setting (Admin Center \u0026gt; Objects and rules \u0026gt; Tickets \u0026gt; Settings) is documented to lift that for admins; we turned it on on our own trial and the edits were still rejected. So Tag Janitor promises only this: it reads the setting, says before you click how many tickets in scope are closed, attempts them anyway, and reports per ticket what Zendesk accepted.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUser-tag counts are lazy\u003c/strong\u003e, checked one tag at a time. If a check fails the app prints \u0026quot;could not be checked — treat as unknown, not zero\u0026quot;. It never prints a 0 it did not measure.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis is an admin tool.\u003c/strong\u003e Zendesk allows the incremental ticket export to admins only, so an agent account cannot scan; restrict the app to administrators at install.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe table shows the first 400 tags\u003c/strong\u003e; narrow the search to see the rest.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe first scan reads every ticket once.\u003c/strong\u003e It pages \u003ccode\u003eGET /api/v2/incremental/tickets/cursor.json\u003c/code\u003e at 1,000 a request, and Zendesk caps that endpoint at 10 a minute (30 with High Volume) — a ceiling near 10,000 tickets a minute. The only scan we have measured is our own trial: 314 tickets, 2,967 tags, one request, 697 ms. Not a large account. Results cache in your browser.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData.\u003c/strong\u003e No backend, no account, no signup: static HTML and JavaScript inside the Zendesk App Framework, every call through \u003ccode\u003eclient.request\u003c/code\u003e, so it never handles your credentials. It reads tickets, users, organizations, business rules and ticket fields to build the two indexes, writes only what you confirm, and sends no helpdesk data anywhere.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout.\u003c/strong\u003e Productivity Boost is a one-person software studio in Passau, Germany. Support by email, in English or German.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTag Janitor is a nav bar app for Zendesk Support. It installs like any other Support app and needs no account, no API token and no configuration.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign in to Zendesk as an \u003cstrong\u003eadministrator\u003c/strong\u003e. Only administrators can install apps — if the \u003cstrong\u003eInstall\u003c/strong\u003e button is greyed out, forward this page to your Zendesk admin.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e at the top of this marketplace page. If you administer more than one Zendesk account, choose the subdomain you want the app on.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOn the installation screen, tick \u003cstrong\u003eEnable role restrictions\u003c/strong\u003e and select \u003cstrong\u003eAdministrators\u003c/strong\u003e. The scan uses Zendesk\u0026#39;s incremental ticket export, which Zendesk allows for admins only, so an agent who opens the app gets a permission error instead of an inventory. The app says exactly that if it happens, but it is better not to offer it to people it cannot serve. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eZendesk takes you to \u003cstrong\u003eAdmin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps\u003c/strong\u003e, where Tag Janitor now appears in the list. There is nothing to configure: no account, no API token, no connection step.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eOpen the agent interface at \u003ccode\u003ehttps://your-subdomain.zendesk.com/agent\u003c/code\u003e, signed in as an administrator. Tag Janitor is an icon in the navigation bar — the icon strip along the left-hand edge. If it is not there yet, reload the page once.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eClick the icon. The app opens on the \u003cstrong\u003eInventory\u003c/strong\u003e tab and runs its first scan, paging through every ticket at 1,000 per request. Leave the tab open while it runs. The result is cached in your browser, so opening the app later does not rescan.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eRead the inventory. Sort by ticket count to find what is actually in use, and by \u003cstrong\u003eUsed in\u003c/strong\u003e to find tags no rule, ticket field or organization refers to. The table shows the first 400 tags — type in the search box to reach the rest.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eUse the \u003cstrong\u003eWhere tags are used\u003c/strong\u003e tab to check a rule before you touch its tags, and \u003cstrong\u003ePossible duplicates\u003c/strong\u003e to find typo and case variants of the same tag.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eTo change something, select the tags and choose \u003cstrong\u003eRename\u003c/strong\u003e, \u003cstrong\u003eMerge\u003c/strong\u003e or \u003cstrong\u003eDelete\u003c/strong\u003e. Read the confirmation dialog: it names how many tickets will be updated and how many are closed, and what your \u003cstrong\u003eModify closed ticket\u003c/strong\u003e setting means for those. Nothing is written until you click the button in that dialog.\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eTo remove it:\u003c/strong\u003e Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps, open Tag Janitor, choose \u003cstrong\u003eUninstall\u003c/strong\u003e. Tag changes you already made to tickets stay as they are.  \u003c/p\u003e\n\n\u003cp\u003eQuestions in English or German: email Productivity Boost via the support link on this listing.\u003c/p\u003e\n","raw_long_description":"Zendesk's own **Tags** admin page says it in its subtitle: *\"See the top 100 most used tags in the last two months.\"* Past that, it cannot tell you what is safe to delete.  \n\n**Tag Janitor** reads every ticket through Zendesk's incremental export, so it is capped at neither 100 tags nor 60 days.  \n\n## What you get  \n\n✅ **Inventory** — every ticket tag: ticket count, how many closed, last used, what it is used in.  \n\n✅ **Where tags are used** — the reverse index: pick a trigger, automation, macro, view or SLA policy and see its tags. Not only rules: a tag no rule mentions can still be written by a ticket field option, or pushed on by an organization. A rules-only view calls that tag safe to delete; deleting it silently breaks the field. Five Zendesk-native drop-downs were writing `zd_*` tags on our own account, so check your Ticket fields first.  \n\n✅ **Possible duplicates** — clusters of typo, case and separator variants.  \n\n✅ **Bulk rename, merge and delete** — behind a dialog that states what will change first.  \n\n## The limits, before you buy  \n\n**Closed tickets depend on a setting, and it did not work here even with the setting on.** Zendesk refuses tag edits on closed tickets quietly: `PUT /tickets/update_many` returns 200 and a completed job while each per-ticket result reads `\"success\": false`. Its **Modify closed ticket** setting (Admin Center \u003e Objects and rules \u003e Tickets \u003e Settings) is documented to lift that for admins; we turned it on on our own trial and the edits were still rejected. So Tag Janitor promises only this: it reads the setting, says before you click how many tickets in scope are closed, attempts them anyway, and reports per ticket what Zendesk accepted.  \n\n**User-tag counts are lazy**, checked one tag at a time. If a check fails the app prints \"could not be checked — treat as unknown, not zero\". It never prints a 0 it did not measure.  \n\n**This is an admin tool.** Zendesk allows the incremental ticket export to admins only, so an agent account cannot scan; restrict the app to administrators at install.  \n\n**The table shows the first 400 tags**; narrow the search to see the rest.  \n\n**The first scan reads every ticket once.** It pages `GET /api/v2/incremental/tickets/cursor.json` at 1,000 a request, and Zendesk caps that endpoint at 10 a minute (30 with High Volume) — a ceiling near 10,000 tickets a minute. The only scan we have measured is our own trial: 314 tickets, 2,967 tags, one request, 697 ms. Not a large account. Results cache in your browser.  \n\n**Data.** No backend, no account, no signup: static HTML and JavaScript inside the Zendesk App Framework, every call through `client.request`, so it never handles your credentials. It reads tickets, users, organizations, business rules and ticket fields to build the two indexes, writes only what you confirm, and sends no helpdesk data anywhere.  \n\n**About.** Productivity Boost is a one-person software studio in Passau, Germany. Support by email, in English or German.","raw_installation_instructions":"Tag Janitor is a nav bar app for Zendesk Support. It installs like any other Support app and needs no account, no API token and no configuration.  \n\n1. Sign in to Zendesk as an **administrator**. Only administrators can install apps — if the **Install** button is greyed out, forward this page to your Zendesk admin.  \n2. Click **Install** at the top of this marketplace page. If you administer more than one Zendesk account, choose the subdomain you want the app on.  \n3. On the installation screen, tick **Enable role restrictions** and select **Administrators**. The scan uses Zendesk's incremental ticket export, which Zendesk allows for admins only, so an agent who opens the app gets a permission error instead of an inventory. The app says exactly that if it happens, but it is better not to offer it to people it cannot serve. Click **Install**.  \n4. Zendesk takes you to **Admin Center \u003e Apps and integrations \u003e Zendesk Support apps**, where Tag Janitor now appears in the list. There is nothing to configure: no account, no API token, no connection step.  \n5. Open the agent interface at `https://your-subdomain.zendesk.com/agent`, signed in as an administrator. Tag Janitor is an icon in the navigation bar — the icon strip along the left-hand edge. If it is not there yet, reload the page once.  \n6. Click the icon. The app opens on the **Inventory** tab and runs its first scan, paging through every ticket at 1,000 per request. Leave the tab open while it runs. The result is cached in your browser, so opening the app later does not rescan.  \n7. Read the inventory. Sort by ticket count to find what is actually in use, and by **Used in** to find tags no rule, ticket field or organization refers to. The table shows the first 400 tags — type in the search box to reach the rest.  \n8. Use the **Where tags are used** tab to check a rule before you touch its tags, and **Possible duplicates** to find typo and case variants of the same tag.  \n9. To change something, select the tags and choose **Rename**, **Merge** or **Delete**. Read the confirmation dialog: it names how many tickets will be updated and how many are closed, and what your **Modify closed ticket** setting means for those. Nothing is written until you click the button in that dialog.  \n\n**To remove it:** Admin Center \u003e Apps and integrations \u003e Zendesk Support apps, open Tag Janitor, choose **Uninstall**. Tag changes you already made to tickets stay as they are.  \n\nQuestions in English or German: email Productivity Boost via the support link on this listing.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1288247.apps.zdusercontent.com/1288247/assets/1787997572-7d3daebd3120ba3173af78afb80f6687/logo-small.png","large_icon":"https://1288247.apps.zdusercontent.com/1288247/assets/1787997572-7d3daebd3120ba3173af78afb80f6687/logo.png","screenshots":["https://1288247.apps.zdusercontent.com/1288247/assets/1787997572-7d3daebd3120ba3173af78afb80f6687/screenshot-0.png","https://1288247.apps.zdusercontent.com/1288247/assets/1787997572-7d3daebd3120ba3173af78afb80f6687/screenshot-1.png","https://1288247.apps.zdusercontent.com/1288247/assets/1787997572-7d3daebd3120ba3173af78afb80f6687/screenshot-2.png"],"installation_count":4},{"id":1290036,"name":"Refundid Returns and Exchanges","state":"published","version":"1.0.4","framework_version":"2.0","parameters":[{"id":3772311,"app_id":1290036,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-03T14:37:45Z","updated_at":"2026-09-03T14:37:45Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3772310,"app_id":1290036,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2026-09-03T14:37:44Z","updated_at":"2026-09-03T14:37:44Z","default_value":null,"secure":true,"scopes":["header"],"options":null}],"plans":[{"id":6132,"entity_id":1290036,"app_id":1290036,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-03T14:37:46.000Z","updated_at":"2026-09-03T14:37:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-03T14:37:44Z","updated_at":"2026-09-15T21:59:48Z","terms_conditions_url":null,"app_organization":{"id":8041,"name":"Refundid Returns and Exchanges","email":"ilan@refundid.com","website":"https://refundid.com/im-a-business","country_code":"AU","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-11T17:10:43Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://refundid.com/im-a-business/pricing"},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T21:59:46Z","owner_id":269519,"author_name":"Refundid","author_email":"integrations@refundid.com","author_url":"https://refundid.com","short_description":"See a customer's Refundid returns and refunds on the ticket.","long_description":"\u003cp\u003eRefundid Returns and Exchanges is widely considered the best Shopify returns portal.\u003c/p\u003e\n\n\u003cp\u003eRefundid shows your support agents the requester\u0026#39;s recent returns right on the ticket: return reference, order number, status, resolution, items, tracking and shipping label, with a one-click link into the Refundid merchant dashboard.\u003c/p\u003e\n\n\u003cp\u003eBoth instant refunds and standard returns are shown. If the requester isn\u0026#39;t the purchaser, agents can search by order number or email.\u003c/p\u003e\n\n\u003cp\u003eRequires a Refundid merchant account and API key.\u003c/p\u003e\n\n\u003cp\u003eData disclosure: this app reads the email address of the ticket requester from your Zendesk account and sends it to the Refundid API (api.refundid.com) for the sole purpose of finding that customer\u0026#39;s returns for your store. Agents can also type an order number or email into the app to search. The app does not read ticket comments, attachments, agent details or any other Zendesk data, and it does not write to your Zendesk account. Refundid does not store any additional Zendesk data as a result of these lookups; the returns shown are your own existing Refundid records. Your Refundid API key is held as a Zendesk secure setting and is never exposed to the browser. See the Refundid privacy policy at https://www.refundid.com/privacy-policy.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eRequest an API key from Refundid at integrations@refundid.com (or use your existing Refundid API key).\u003c/li\u003e\n\u003cli\u003eInstall the app and paste the key into the API key field.\u003c/li\u003e\n\u003cli\u003eOpen any ticket. The Refundid panel appears in the Apps sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Refundid Returns and Exchanges is widely considered the best Shopify returns portal.\n\nRefundid shows your support agents the requester's recent returns right on the ticket: return reference, order number, status, resolution, items, tracking and shipping label, with a one-click link into the Refundid merchant dashboard.\n\nBoth instant refunds and standard returns are shown. If the requester isn't the purchaser, agents can search by order number or email.\n\nRequires a Refundid merchant account and API key.\n\nData disclosure: this app reads the email address of the ticket requester from your Zendesk account and sends it to the Refundid API (api.refundid.com) for the sole purpose of finding that customer's returns for your store. Agents can also type an order number or email into the app to search. The app does not read ticket comments, attachments, agent details or any other Zendesk data, and it does not write to your Zendesk account. Refundid does not store any additional Zendesk data as a result of these lookups; the returns shown are your own existing Refundid records. Your Refundid API key is held as a Zendesk secure setting and is never exposed to the browser. See the Refundid privacy policy at https://www.refundid.com/privacy-policy.","raw_installation_instructions":"1. Request an API key from Refundid at integrations@refundid.com (or use your existing Refundid API key).\n2. Install the app and paste the key into the API key field.\n3. Open any ticket. The Refundid panel appears in the Apps sidebar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290036.apps.zdusercontent.com/1290036/assets/1789363518-687711c5dec5f5d2aed22b008712be72/logo-small.png","large_icon":"https://1290036.apps.zdusercontent.com/1290036/assets/1789363518-687711c5dec5f5d2aed22b008712be72/logo.png","screenshots":["https://1290036.apps.zdusercontent.com/1290036/assets/1789363518-687711c5dec5f5d2aed22b008712be72/screenshot-0.png","https://1290036.apps.zdusercontent.com/1290036/assets/1789363518-687711c5dec5f5d2aed22b008712be72/screenshot-1.png","https://1290036.apps.zdusercontent.com/1290036/assets/1789363518-687711c5dec5f5d2aed22b008712be72/screenshot-2.png"],"installation_count":0},{"id":1290529,"name":"Auto Internal Note","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3774555,"app_id":1290529,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-04T16:27:38Z","updated_at":"2026-09-04T16:27:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6143,"entity_id":1290529,"app_id":1290529,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-04T16:27:39.000Z","updated_at":"2026-09-04T16:27:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-04T16:27:37Z","updated_at":"2026-10-02T00:15:26Z","terms_conditions_url":null,"app_organization":{"id":7754,"name":"TH","email":"tarek.huawei7@gmail.com","website":null,"country_code":"IE","stripe_account_id":null,"state":null},"locations":[3,4],"date_published":"2026-10-02T00:15:26Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-23T17:57:41Z","owner_id":269519,"author_name":"Tarek H","author_email":"tarek.huawei@yahoo.com","author_url":"https://github.com/TarekHuawei/auto-internal-note-marketplace","short_description":"Draft rich internal notes that post on ticket save","long_description":"\u003ch3\u003eKeep internal notes moving with the ticket\u003c/h3\u003e\n\n\u003cp\u003eAuto Internal Note gives agents a rich-text workspace in the ticket sidebar for drafting internal context while they work. When the ticket status changes or the ticket is saved, the app waits briefly, posts the content as a private internal note, and clears the editor after a successful post.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHighlights\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRich formatting: headings, code blocks, quotes, font sizes, bold, italic, underline, strikethrough, superscript, subscript, text color, highlight, lists, alignment, indentation, horizontal rules, undo, redo, and remove formatting.\u003c/li\u003e\n\u003cli\u003ePaste text, HTML, and screenshots directly into the editor.\u003c/li\u003e\n\u003cli\u003eInsert links with a destination URL and a shorter display label.\u003c/li\u003e\n\u003cli\u003eClear status feedback for posting, success, empty content, and errors.\u003c/li\u003e\n\u003cli\u003eWorks in the ticket sidebar and new-ticket sidebar.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData access and privacy\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe app reads the current ticket context supplied by Zendesk and sends only the editor content to the Zendesk ticket API to create a private internal comment. It does not use an external server, does not request credentials, and does not store ticket content outside Zendesk. Pasted images are embedded in the note as inline content.\u003c/p\u003e\n\n\u003cp\u003eThis app is provided by Tarek H. For support or privacy questions, use the support and privacy URLs entered for this listing in the Marketplace developer portal.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eInstall the app from the Zendesk Marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen a ticket and locate Auto Internal Note in the ticket sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eType or paste your internal context, use the formatting toolbar as needed, and optionally add links or screenshots.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSave the ticket or change its status. After a short delay, the app posts the content as a private internal note and clears the editor after success.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eThe app requires access to the current ticket context and permission to update the ticket with a private comment.\u003c/p\u003e\n","raw_long_description":"### Keep internal notes moving with the ticket\n\nAuto Internal Note gives agents a rich-text workspace in the ticket sidebar for drafting internal context while they work. When the ticket status changes or the ticket is saved, the app waits briefly, posts the content as a private internal note, and clears the editor after a successful post.\n\n**Highlights**\n\n* Rich formatting: headings, code blocks, quotes, font sizes, bold, italic, underline, strikethrough, superscript, subscript, text color, highlight, lists, alignment, indentation, horizontal rules, undo, redo, and remove formatting.\n* Paste text, HTML, and screenshots directly into the editor.\n* Insert links with a destination URL and a shorter display label.\n* Clear status feedback for posting, success, empty content, and errors.\n* Works in the ticket sidebar and new-ticket sidebar.\n\n**Data access and privacy**\n\nThe app reads the current ticket context supplied by Zendesk and sends only the editor content to the Zendesk ticket API to create a private internal comment. It does not use an external server, does not request credentials, and does not store ticket content outside Zendesk. Pasted images are embedded in the note as inline content.\n\nThis app is provided by Tarek H. For support or privacy questions, use the support and privacy URLs entered for this listing in the Marketplace developer portal.","raw_installation_instructions":"1. Install the app from the Zendesk Marketplace.\n\n2. Open a ticket and locate Auto Internal Note in the ticket sidebar.\n\n3. Type or paste your internal context, use the formatting toolbar as needed, and optionally add links or screenshots.\n\n4. Save the ticket or change its status. After a short delay, the app posts the content as a private internal note and clears the editor after success.\n\nThe app requires access to the current ticket context and permission to update the ticket with a private comment.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290529.apps.zdusercontent.com/1290529/assets/1789557709-6bcb8b85ffe87f048f29b79e35208fdf/logo-small.png","large_icon":"https://1290529.apps.zdusercontent.com/1290529/assets/1789557709-6bcb8b85ffe87f048f29b79e35208fdf/logo.png","screenshots":["https://1290529.apps.zdusercontent.com/1290529/assets/1789557709-6bcb8b85ffe87f048f29b79e35208fdf/screenshot-0.png","https://1290529.apps.zdusercontent.com/1290529/assets/1789557709-6bcb8b85ffe87f048f29b79e35208fdf/screenshot-1.png","https://1290529.apps.zdusercontent.com/1290529/assets/1789557709-6bcb8b85ffe87f048f29b79e35208fdf/screenshot-2.png"],"installation_count":0},{"id":1290743,"name":"Help Center Doctor","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3775614,"app_id":1290743,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-05T18:11:29Z","updated_at":"2026-09-05T18:11:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6146,"entity_id":1290743,"app_id":1290743,"amount":0,"name":"Free","description":"\u003cp\u003eScan up to 200 articles in your default language: health score, 34 checks, link check for 50 external URLs, findings with explanations, and print or PDF of one article at a time. 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Nothing leaves your account.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, for teams who manage a Zendesk Guide knowledge base and want to fix content problems without handing their articles to a third party.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHealth scan:\u003c/strong\u003e 34 rules check every article and translation for broken links and images, missing alt text, stale content, empty or unstructured articles, duplicate titles, empty sections and missing or outdated translations. You get a health score, a grade and a ranked list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFix Center:\u003c/strong\u003e replace or remove links and images, add alt text, publish, unpromote, add labels, move sections and mark translations current, for one finding or many at once.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFind and replace\u003c/strong\u003e across every article and language: visible text, links only or raw HTML, with a live preview.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk edit\u003c/strong\u003e any filtered selection: labels, section, author, visibility, permission group, promote, comments, publish, translations, archive.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePDF export and more:\u003c/strong\u003e print, PDF, HTML, Word and Markdown documents of your own articles with cover page, table of contents and your logo.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eArticle templates and snippets\u003c/strong\u003e that create a draft in the right section.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink map:\u003c/strong\u003e see who links to an article before you archive it.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEvery change is previewed with a diff, a snapshot file is downloaded before any write, and undo is available. Metadata-only fixes never touch article bodies.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFree: scan up to 200 articles in the default language. Pro ($29 per account per month): unlimited articles and languages, all fixes and tools, 14-day free trial. Price per account, not per agent.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app runs entirely in the agent\u0026#39;s browser inside Zendesk Support. It has no server and needs no vendor account or API key.\u003c/li\u003e\n\u003cli\u003eData accessed through the Zendesk API with the signed-in user\u0026#39;s permissions: help center articles (title, body, labels, status, votes, dates), translations, sections, categories, author names, user segments, permission groups, brands, and the current user\u0026#39;s name, role and locale.\u003c/li\u003e\n\u003cli\u003eData written: only the changes an authorised user explicitly confirms, plus drafts created from templates.\u003c/li\u003e\n\u003cli\u003eData stored: a scan cache (including article bodies), link-check results, settings, templates and an activity log, in the browser\u0026#39;s local storage (IndexedDB) on the admin\u0026#39;s computer. \u0026quot;Clear local data\u0026quot; in Settings removes it.\u003c/li\u003e\n\u003cli\u003eNothing is transmitted to the developer or to any third party. No analytics, cookies or AI services. External links found in articles are checked through Zendesk\u0026#39;s request proxy, only when the user runs the link check.\u003c/li\u003e\n\u003cli\u003eNo bulk export: documents cover up to 200 of the customer\u0026#39;s own articles at a time, built on the customer\u0026#39;s computer.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms, docs and demo: https://pablo96si.github.io/help-center-doctor-site/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHelp Center Doctor needs no account, API key or configuration. Installing takes about two minutes.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and pick a plan. Paid plans start with a 14-day free trial; billing is handled by Zendesk.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Help Center Doctor appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eScan now\u003c/strong\u003e. The scan reads your help center with your own permissions and never changes anything. A few thousand articles take a minute or two.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eFindings\u003c/strong\u003e. Each finding explains what is wrong, why it matters and how to fix it. Click \u003cstrong\u003eFix\u003c/strong\u003e on a finding, review the preview and apply. A snapshot file is downloaded before anything is written, and undo is available on the Activity screen.\u003c/li\u003e\n\u003cli\u003eExplore the other tools in the left rail: Find and replace, Bulk actions, Print and export, Templates and Link map.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eGood to know\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eApplying changes needs a Zendesk role that can edit the articles (a Guide admin or the right permission group). Other roles can scan, review, preview and export.\u003c/li\u003e\n\u003cli\u003eIf your help center uses content blocks (Guide Enterprise), read the warning before applying body changes; metadata fixes never touch article bodies.\u003c/li\u003e\n\u003cli\u003eTo change or cancel the plan: Admin Center \u0026gt; Apps and integrations \u0026gt; Zendesk Support apps \u0026gt; Help Center Doctor \u0026gt; Change plan.\u003c/li\u003e\n\u003cli\u003eDocumentation, FAQ and troubleshooting: https://pablo96si.github.io/help-center-doctor-site/docs/ · Support: support@helpcenterdoctor.app\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"**Help Center Doctor keeps your Zendesk help center healthy from inside Zendesk. Nothing leaves your account.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, for teams who manage a Zendesk Guide knowledge base and want to fix content problems without handing their articles to a third party.\n\n**What the app does**\n\n- **Health scan:** 34 rules check every article and translation for broken links and images, missing alt text, stale content, empty or unstructured articles, duplicate titles, empty sections and missing or outdated translations. You get a health score, a grade and a ranked list.\n- **Fix Center:** replace or remove links and images, add alt text, publish, unpromote, add labels, move sections and mark translations current, for one finding or many at once.\n- **Find and replace** across every article and language: visible text, links only or raw HTML, with a live preview.\n- **Bulk edit** any filtered selection: labels, section, author, visibility, permission group, promote, comments, publish, translations, archive.\n- **PDF export and more:** print, PDF, HTML, Word and Markdown documents of your own articles with cover page, table of contents and your logo.\n- **Article templates and snippets** that create a draft in the right section.\n- **Link map:** see who links to an article before you archive it.\n\nEvery change is previewed with a diff, a snapshot file is downloaded before any write, and undo is available. Metadata-only fixes never touch article bodies.\n\n**Plans**\n\nFree: scan up to 200 articles in the default language. Pro ($29 per account per month): unlimited articles and languages, all fixes and tools, 14-day free trial. Price per account, not per agent.\n\n**Data disclosure**\n\n- The app runs entirely in the agent's browser inside Zendesk Support. It has no server and needs no vendor account or API key.\n- Data accessed through the Zendesk API with the signed-in user's permissions: help center articles (title, body, labels, status, votes, dates), translations, sections, categories, author names, user segments, permission groups, brands, and the current user's name, role and locale.\n- Data written: only the changes an authorised user explicitly confirms, plus drafts created from templates.\n- Data stored: a scan cache (including article bodies), link-check results, settings, templates and an activity log, in the browser's local storage (IndexedDB) on the admin's computer. \"Clear local data\" in Settings removes it.\n- Nothing is transmitted to the developer or to any third party. No analytics, cookies or AI services. External links found in articles are checked through Zendesk's request proxy, only when the user runs the link check.\n- No bulk export: documents cover up to 200 of the customer's own articles at a time, built on the customer's computer.\n\nPrivacy, terms, docs and demo: https://pablo96si.github.io/help-center-doctor-site/","raw_installation_instructions":"Help Center Doctor needs no account, API key or configuration. Installing takes about two minutes.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin), choose your account and pick a plan. Paid plans start with a 14-day free trial; billing is handled by Zendesk.\n2. On the installation screen you can restrict the app to certain roles or groups. Click **Install**.\n3. Open Zendesk Support. Help Center Doctor appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. Click **Scan now**. The scan reads your help center with your own permissions and never changes anything. A few thousand articles take a minute or two.\n5. Open **Findings**. Each finding explains what is wrong, why it matters and how to fix it. Click **Fix** on a finding, review the preview and apply. A snapshot file is downloaded before anything is written, and undo is available on the Activity screen.\n6. Explore the other tools in the left rail: Find and replace, Bulk actions, Print and export, Templates and Link map.\n\n**Good to know**\n\n- Applying changes needs a Zendesk role that can edit the articles (a Guide admin or the right permission group). Other roles can scan, review, preview and export.\n- If your help center uses content blocks (Guide Enterprise), read the warning before applying body changes; metadata fixes never touch article bodies.\n- To change or cancel the plan: Admin Center \u003e Apps and integrations \u003e Zendesk Support apps \u003e Help Center Doctor \u003e Change plan.\n- Documentation, FAQ and troubleshooting: https://pablo96si.github.io/help-center-doctor-site/docs/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290743.apps.zdusercontent.com/1290743/assets/1788631764-d1b4b698ae62409965e21434a5da4fe7/logo-small.png","large_icon":"https://1290743.apps.zdusercontent.com/1290743/assets/1788631764-d1b4b698ae62409965e21434a5da4fe7/logo.png","screenshots":["https://1290743.apps.zdusercontent.com/1290743/assets/1788631764-d1b4b698ae62409965e21434a5da4fe7/screenshot-0.png","https://1290743.apps.zdusercontent.com/1290743/assets/1788631764-d1b4b698ae62409965e21434a5da4fe7/screenshot-1.png","https://1290743.apps.zdusercontent.com/1290743/assets/1788631764-d1b4b698ae62409965e21434a5da4fe7/screenshot-2.png"],"installation_count":1},{"id":1290776,"name":"Help Center Link Checker","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3775861,"app_id":1290776,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-05T23:40:22Z","updated_at":"2026-09-05T23:40:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6150,"entity_id":1290776,"app_id":1290776,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-05T23:40:24.000Z","updated_at":"2026-09-05T23:40:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-05T23:40:22Z","updated_at":"2026-09-18T02:18:05Z","terms_conditions_url":"https://helpcenterdoctor.app/terms/","app_organization":{"id":8058,"name":"Help Center Doctor","email":"pablosies96@gmail.com","website":"https://pablo96si.github.io/help-center-doctor-site/","country_code":"IE","stripe_account_id":null,"state":null},"locations":[2],"date_published":"2026-09-18T02:18:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-05T23:40:22Z","owner_id":269519,"author_name":"Pablo Simón","author_email":"support@helpcenterdoctor.app","author_url":"https://helpcenterdoctor.app","short_description":"Find broken links, dead anchors and missing images across your help center.","long_description":"\u003cp\u003e\u003cstrong\u003eFind every broken link and image in your help center without leaving Zendesk. Free, and nothing leaves your account.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, and made from the same engine as Help Center Doctor, the paid app that also fixes what this one finds.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eScans every article and every language of your help center with your own permissions.\u003c/li\u003e\n\u003cli\u003eFinds links to articles, sections and categories that no longer exist, are archived, are drafts or are restricted to a user segment; broken anchors (#section); links to your old help center domain; plain-HTTP links and images.\u003c/li\u003e\n\u003cli\u003eChecks external links and images through Zendesk\u0026#39;s request proxy, up to 200 URLs per scan, and tells the difference between broken, unverified (login walls, bot protection, timeouts) and fine.\u003c/li\u003e\n\u003cli\u003eShows a link map: which articles link to a given article, so you know what breaks before you archive it.\u003c/li\u003e\n\u003cli\u003eEach finding explains the problem and opens the article in the editor. Re-scans only read what changed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat it does not do\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eIt never writes to your help center. To replace or remove links in bulk, add alt text, find and replace across articles or print documents, use Help Center Doctor (14-day free trial).\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app runs entirely in the agent\u0026#39;s browser inside Zendesk Support. It has no server, no vendor account and no API key.\u003c/li\u003e\n\u003cli\u003eData accessed through the Zendesk API with the signed-in user\u0026#39;s permissions: help center articles (title, body, labels, status, dates), translations, sections, categories and the current user\u0026#39;s name, role and locale.\u003c/li\u003e\n\u003cli\u003eData written: none.\u003c/li\u003e\n\u003cli\u003eData stored: a scan cache and link-check results in the browser\u0026#39;s local storage (IndexedDB) on the admin\u0026#39;s computer. \u0026quot;Clear local data\u0026quot; in Settings removes it.\u003c/li\u003e\n\u003cli\u003eNothing is transmitted to the developer or to any third party. No analytics, cookies or AI services. External links found in articles are requested through Zendesk\u0026#39;s proxy only when the user runs the link check.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/link-checker/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHelp Center Link Checker needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin) and choose your account.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Link Checker appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eScan now\u003c/strong\u003e. The scan reads your help center with your own permissions and never changes anything.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eFindings\u003c/strong\u003e to see broken links and images grouped by rule, and \u003cstrong\u003eLink map\u003c/strong\u003e to see which articles link to a given article.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDocumentation and FAQ: https://helpcenterdoctor.app/link-checker/ · Support: support@helpcenterdoctor.app\u003c/p\u003e\n","raw_long_description":"**Find every broken link and image in your help center without leaving Zendesk. Free, and nothing leaves your account.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, and made from the same engine as Help Center Doctor, the paid app that also fixes what this one finds.\n\n**What the app does**\n\n- Scans every article and every language of your help center with your own permissions.\n- Finds links to articles, sections and categories that no longer exist, are archived, are drafts or are restricted to a user segment; broken anchors (#section); links to your old help center domain; plain-HTTP links and images.\n- Checks external links and images through Zendesk's request proxy, up to 200 URLs per scan, and tells the difference between broken, unverified (login walls, bot protection, timeouts) and fine.\n- Shows a link map: which articles link to a given article, so you know what breaks before you archive it.\n- Each finding explains the problem and opens the article in the editor. Re-scans only read what changed.\n\n**What it does not do**\n\nIt never writes to your help center. To replace or remove links in bulk, add alt text, find and replace across articles or print documents, use Help Center Doctor (14-day free trial).\n\n**Data disclosure**\n\n- The app runs entirely in the agent's browser inside Zendesk Support. It has no server, no vendor account and no API key.\n- Data accessed through the Zendesk API with the signed-in user's permissions: help center articles (title, body, labels, status, dates), translations, sections, categories and the current user's name, role and locale.\n- Data written: none.\n- Data stored: a scan cache and link-check results in the browser's local storage (IndexedDB) on the admin's computer. \"Clear local data\" in Settings removes it.\n- Nothing is transmitted to the developer or to any third party. No analytics, cookies or AI services. External links found in articles are requested through Zendesk's proxy only when the user runs the link check.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/link-checker/","raw_installation_instructions":"Help Center Link Checker needs no account, API key or configuration.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin) and choose your account.\n2. On the installation screen you can restrict the app to certain roles or groups. Click **Install**.\n3. Open Zendesk Support. Link Checker appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. Click **Scan now**. The scan reads your help center with your own permissions and never changes anything.\n5. Open **Findings** to see broken links and images grouped by rule, and **Link map** to see which articles link to a given article.\n\nDocumentation and FAQ: https://helpcenterdoctor.app/link-checker/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290776.apps.zdusercontent.com/1290776/assets/1788650785-2367a1109630eb4c55f04cdc07df90b5/logo-small.png","large_icon":"https://1290776.apps.zdusercontent.com/1290776/assets/1788650785-2367a1109630eb4c55f04cdc07df90b5/logo.png","screenshots":["https://1290776.apps.zdusercontent.com/1290776/assets/1788650785-2367a1109630eb4c55f04cdc07df90b5/screenshot-0.png","https://1290776.apps.zdusercontent.com/1290776/assets/1788650785-2367a1109630eb4c55f04cdc07df90b5/screenshot-1.png","https://1290776.apps.zdusercontent.com/1290776/assets/1788650785-2367a1109630eb4c55f04cdc07df90b5/screenshot-2.png"],"installation_count":3},{"id":1290888,"name":"Help Center Print \u0026 Export","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3776009,"app_id":1290888,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-06T16:22:18Z","updated_at":"2026-09-06T16:22:18Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6152,"entity_id":1290888,"app_id":1290888,"amount":0,"name":"Free","description":"\u003cp\u003eOne article per document in the help center\u0026#39;s default language. 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Cover logo, company name, footer, custom order, embedded images and saved export profiles. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UCichDIc2omZbQYglUPuRlc","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1UCGCTDIc2omZbQY","cost_id":1747,"cost_type":"CostStripe","active":true,"created_at":"2026-09-06T16:22:19.000Z","updated_at":"2026-09-06T16:22:19.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-06T16:22:17Z","updated_at":"2026-09-18T02:17:56Z","terms_conditions_url":"https://helpcenterdoctor.app/terms/","app_organization":{"id":8058,"name":"Help Center Doctor","email":"pablosies96@gmail.com","website":"https://pablo96si.github.io/help-center-doctor-site/","country_code":"IE","stripe_account_id":"acct_1UCGCTDIc2omZbQY","state":null},"locations":[2],"date_published":"2026-09-18T02:17:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-06T16:22:17Z","owner_id":269519,"author_name":"Pablo Simón","author_email":"support@helpcenterdoctor.app","author_url":"https://helpcenterdoctor.app","short_description":"Print, save as PDF or export help center articles to Word, HTML, Markdown, ZIP.","long_description":"\u003cp\u003e\u003cstrong\u003eTurn any part of your help center into a document, without leaving Zendesk and without a server.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor and the free Help Center Link Checker.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003ePick articles, sections, categories or the whole help center in a tree with search and filters (status, label, updated in the last N days, only translated).\u003c/li\u003e\n\u003cli\u003eChoose the language of the document; articles without a translation fall back to the source language or are left out.\u003c/li\u003e\n\u003cli\u003eSet the cover page, table of contents, company name, logo, footer, last-updated dates, source links, page breaks, paper size (A4 or Letter) and the article order.\u003c/li\u003e\n\u003cli\u003eCheck a live preview, then Print / Save as PDF, or download Word (.docx, images embedded), a single HTML file, Markdown, a ZIP with one file per article in category and section folders, or a CSV index.\u003c/li\u003e\n\u003cli\u003eSave export profiles (\u0026quot;Customer handbook\u0026quot;, \u0026quot;Monthly backup\u0026quot;) and repeat any export from the history with one click.\u003c/li\u003e\n\u003cli\u003eReads with about one request per 100 articles and refreshes only what changed. 5,000 articles load in seconds.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree: one article per document, default language, Print / PDF and HTML.\u003c/li\u003e\n\u003cli\u003ePro (14-day free trial, billed per account): up to 500 articles per document, every language, Word, Markdown, ZIP and CSV, branding, custom order, embedded images and profiles.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app runs entirely in the agent\u0026#39;s browser inside Zendesk Support. It has no server, no vendor account and no API key.\u003c/li\u003e\n\u003cli\u003eData accessed through the Zendesk API with the signed-in user\u0026#39;s permissions: help center articles (title, body, labels, status, dates), translations, sections, categories, enabled locales and the current user\u0026#39;s name, role and locale. Images are fetched with the user\u0026#39;s session only for Word files or when \u0026quot;Embed images\u0026quot; is on.\u003c/li\u003e\n\u003cli\u003eData written: none. The app never changes your help center.\u003c/li\u003e\n\u003cli\u003eData stored: the article cache, selection, export history, profiles and settings in the browser\u0026#39;s local storage (IndexedDB) on the agent\u0026#39;s computer. \u0026quot;Clear local data\u0026quot; in Settings removes it.\u003c/li\u003e\n\u003cli\u003eNothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/print-export/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHelp Center Print \u0026amp; Export needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Print \u0026amp; Export appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eLoad help center\u003c/strong\u003e. The app reads your articles with your own permissions and never changes anything.\u003c/li\u003e\n\u003cli\u003eTick categories, sections or articles in the \u003cstrong\u003eLibrary\u003c/strong\u003e, then open \u003cstrong\u003eDocument\u003c/strong\u003e to set the title, language, cover and branding, check the preview and export.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDocumentation and FAQ: https://helpcenterdoctor.app/print-export/ · Support: support@helpcenterdoctor.app\u003c/p\u003e\n","raw_long_description":"**Turn any part of your help center into a document, without leaving Zendesk and without a server.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor and the free Help Center Link Checker.\n\n**What the app does**\n\n- Pick articles, sections, categories or the whole help center in a tree with search and filters (status, label, updated in the last N days, only translated).\n- Choose the language of the document; articles without a translation fall back to the source language or are left out.\n- Set the cover page, table of contents, company name, logo, footer, last-updated dates, source links, page breaks, paper size (A4 or Letter) and the article order.\n- Check a live preview, then Print / Save as PDF, or download Word (.docx, images embedded), a single HTML file, Markdown, a ZIP with one file per article in category and section folders, or a CSV index.\n- Save export profiles (\"Customer handbook\", \"Monthly backup\") and repeat any export from the history with one click.\n- Reads with about one request per 100 articles and refreshes only what changed. 5,000 articles load in seconds.\n\n**Plans**\n\n- Free: one article per document, default language, Print / PDF and HTML.\n- Pro (14-day free trial, billed per account): up to 500 articles per document, every language, Word, Markdown, ZIP and CSV, branding, custom order, embedded images and profiles.\n\n**Data disclosure**\n\n- The app runs entirely in the agent's browser inside Zendesk Support. It has no server, no vendor account and no API key.\n- Data accessed through the Zendesk API with the signed-in user's permissions: help center articles (title, body, labels, status, dates), translations, sections, categories, enabled locales and the current user's name, role and locale. Images are fetched with the user's session only for Word files or when \"Embed images\" is on.\n- Data written: none. The app never changes your help center.\n- Data stored: the article cache, selection, export history, profiles and settings in the browser's local storage (IndexedDB) on the agent's computer. \"Clear local data\" in Settings removes it.\n- Nothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/print-export/","raw_installation_instructions":"Help Center Print \u0026 Export needs no account, API key or configuration.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\n2. On the installation screen you can restrict the app to certain roles or groups. Click **Install**.\n3. Open Zendesk Support. Print \u0026 Export appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. Click **Load help center**. The app reads your articles with your own permissions and never changes anything.\n5. Tick categories, sections or articles in the **Library**, then open **Document** to set the title, language, cover and branding, check the preview and export.\n\nDocumentation and FAQ: https://helpcenterdoctor.app/print-export/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290888.apps.zdusercontent.com/1290888/assets/1788711327-e6dab01d4a773d1bab3b54d46da75e4a/logo-small.png","large_icon":"https://1290888.apps.zdusercontent.com/1290888/assets/1788711327-e6dab01d4a773d1bab3b54d46da75e4a/logo.png","screenshots":["https://1290888.apps.zdusercontent.com/1290888/assets/1788711327-e6dab01d4a773d1bab3b54d46da75e4a/screenshot-0.png","https://1290888.apps.zdusercontent.com/1290888/assets/1788711327-e6dab01d4a773d1bab3b54d46da75e4a/screenshot-1.png","https://1290888.apps.zdusercontent.com/1290888/assets/1788711327-e6dab01d4a773d1bab3b54d46da75e4a/screenshot-2.png"],"installation_count":1},{"id":1290924,"name":"Help Center Find \u0026 Replace","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3776051,"app_id":1290924,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-06T17:59:12Z","updated_at":"2026-09-06T17:59:12Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6154,"entity_id":1290924,"app_id":1290924,"amount":0,"name":"Free","description":"\u003cp\u003eUnlimited search and preview. Apply up to 5 translations per run in the default language, visible text only. Snapshot before every run and undo included.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-06T17:59:13.000Z","updated_at":"2026-09-06T17:59:13.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6155,"entity_id":1290924,"app_id":1290924,"amount":1900,"name":"Pro","description":"\u003cp\u003eUp to 500 translations per run in every language. Replace in visible text, links and images or HTML source, with regular expressions and $1 groups. Saved searches, 30 runs kept for undo, restore from snapshot file. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UCk1ZDIc2omZbQYtdfqKZcL","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1UCGCTDIc2omZbQY","cost_id":1748,"cost_type":"CostStripe","active":true,"created_at":"2026-09-06T17:59:13.000Z","updated_at":"2026-09-06T17:59:13.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-06T17:59:11Z","updated_at":"2026-09-18T02:17:49Z","terms_conditions_url":"https://helpcenterdoctor.app/terms/","app_organization":{"id":8058,"name":"Help Center Doctor","email":"pablosies96@gmail.com","website":"https://pablo96si.github.io/help-center-doctor-site/","country_code":"IE","stripe_account_id":"acct_1UCGCTDIc2omZbQY","state":null},"locations":[2],"date_published":"2026-09-18T02:17:49Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-06T17:59:11Z","owner_id":269519,"author_name":"Pablo Simón","author_email":"support@helpcenterdoctor.app","author_url":"https://helpcenterdoctor.app","short_description":"Find and replace text, links and images in every article, with preview and undo.","long_description":"\u003cp\u003e\u003cstrong\u003eRename a product, move to a new domain or fix wording in every help center article and language at once. Preview each change, keep a snapshot, undo with one click.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor, Help Center Print \u0026amp; Export and the free Help Center Link Checker.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearches titles and bodies of every article in every language with plain text or regular expressions (match case, whole word, $1 groups).\u003c/li\u003e\n\u003cli\u003eReplaces where you choose: visible text only (tags and attributes are never touched), links and images (href and src, ideal for domain migrations) or the HTML source.\u003c/li\u003e\n\u003cli\u003eNarrows the search by category, section, label, status and language, and shows every match with its context and a word-by-word diff of the replacement.\u003c/li\u003e\n\u003cli\u003eApplies only what you confirm: each translation is a row you can untick; a snapshot of the previous version downloads and is kept in the browser before anything is written; progress and per-article errors are reported.\u003c/li\u003e\n\u003cli\u003eUndoes any run from History, or restores from a snapshot file on another computer. Saved searches repeat a rebrand or clean-up in one click.\u003c/li\u003e\n\u003cli\u003ePaces requests to stay inside Zendesk\u0026#39;s rate limits, warns about articles that use content blocks, and respects roles: agents without article permissions can search and preview but not apply.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree: unlimited search and preview; apply up to 5 translations per run in the help center\u0026#39;s default language, visible text only; snapshot and undo included.\u003c/li\u003e\n\u003cli\u003ePro (14-day free trial, billed per account): up to 500 translations per run, every language, links and images and HTML modes, regular expressions, saved searches, 30 runs kept for undo.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app runs entirely in the agent\u0026#39;s browser inside Zendesk Support. It has no server, no vendor account and no API key.\u003c/li\u003e\n\u003cli\u003eData accessed through the Zendesk API with the signed-in user\u0026#39;s permissions: help center articles (title, body, labels, status, dates), translations, sections, categories, enabled locales and the current user\u0026#39;s name, role and locale.\u003c/li\u003e\n\u003cli\u003eData written: only the title or body of the translations the user confirms in the preview, one request per translation, after a snapshot of the previous version is saved.\u003c/li\u003e\n\u003cli\u003eData stored: the article cache, the runs with their snapshots (up to 25 MB), saved searches and settings in the browser\u0026#39;s local storage (IndexedDB) on the agent\u0026#39;s computer. \u0026quot;Clear local data\u0026quot; in Settings removes it.\u003c/li\u003e\n\u003cli\u003eNothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/find-replace/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHelp Center Find \u0026amp; Replace needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Only admins and agents with article permissions can apply changes; everyone else can search and preview.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Find \u0026amp; Replace appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eLoad help center\u003c/strong\u003e. The app reads your articles with your own permissions.\u003c/li\u003e\n\u003cli\u003eType what to find and what to replace it with, review the matches, click \u003cstrong\u003ePreview and apply\u003c/strong\u003e, check the diff of each change and confirm. A snapshot file downloads first; any run can be undone from \u003cstrong\u003eHistory\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDocumentation and FAQ: https://helpcenterdoctor.app/find-replace/ · Support: support@helpcenterdoctor.app\u003c/p\u003e\n","raw_long_description":"**Rename a product, move to a new domain or fix wording in every help center article and language at once. Preview each change, keep a snapshot, undo with one click.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor, Help Center Print \u0026 Export and the free Help Center Link Checker.\n\n**What the app does**\n\n- Searches titles and bodies of every article in every language with plain text or regular expressions (match case, whole word, $1 groups).\n- Replaces where you choose: visible text only (tags and attributes are never touched), links and images (href and src, ideal for domain migrations) or the HTML source.\n- Narrows the search by category, section, label, status and language, and shows every match with its context and a word-by-word diff of the replacement.\n- Applies only what you confirm: each translation is a row you can untick; a snapshot of the previous version downloads and is kept in the browser before anything is written; progress and per-article errors are reported.\n- Undoes any run from History, or restores from a snapshot file on another computer. Saved searches repeat a rebrand or clean-up in one click.\n- Paces requests to stay inside Zendesk's rate limits, warns about articles that use content blocks, and respects roles: agents without article permissions can search and preview but not apply.\n\n**Plans**\n\n- Free: unlimited search and preview; apply up to 5 translations per run in the help center's default language, visible text only; snapshot and undo included.\n- Pro (14-day free trial, billed per account): up to 500 translations per run, every language, links and images and HTML modes, regular expressions, saved searches, 30 runs kept for undo.\n\n**Data disclosure**\n\n- The app runs entirely in the agent's browser inside Zendesk Support. It has no server, no vendor account and no API key.\n- Data accessed through the Zendesk API with the signed-in user's permissions: help center articles (title, body, labels, status, dates), translations, sections, categories, enabled locales and the current user's name, role and locale.\n- Data written: only the title or body of the translations the user confirms in the preview, one request per translation, after a snapshot of the previous version is saved.\n- Data stored: the article cache, the runs with their snapshots (up to 25 MB), saved searches and settings in the browser's local storage (IndexedDB) on the agent's computer. \"Clear local data\" in Settings removes it.\n- Nothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/find-replace/","raw_installation_instructions":"Help Center Find \u0026 Replace needs no account, API key or configuration.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\n2. On the installation screen you can restrict the app to certain roles or groups. Only admins and agents with article permissions can apply changes; everyone else can search and preview.\n3. Open Zendesk Support. Find \u0026 Replace appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. Click **Load help center**. The app reads your articles with your own permissions.\n5. Type what to find and what to replace it with, review the matches, click **Preview and apply**, check the diff of each change and confirm. A snapshot file downloads first; any run can be undone from **History**.\n\nDocumentation and FAQ: https://helpcenterdoctor.app/find-replace/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1290924.apps.zdusercontent.com/1290924/assets/1788716813-a7d375048fb4d29515372e6b07ba6533/logo-small.png","large_icon":"https://1290924.apps.zdusercontent.com/1290924/assets/1788716813-a7d375048fb4d29515372e6b07ba6533/logo.png","screenshots":["https://1290924.apps.zdusercontent.com/1290924/assets/1788716813-a7d375048fb4d29515372e6b07ba6533/screenshot-0.png","https://1290924.apps.zdusercontent.com/1290924/assets/1788716813-a7d375048fb4d29515372e6b07ba6533/screenshot-1.png","https://1290924.apps.zdusercontent.com/1290924/assets/1788716813-a7d375048fb4d29515372e6b07ba6533/screenshot-2.png"],"installation_count":2},{"id":1291000,"name":"Access Controller","state":"published","version":"1.3.1","framework_version":"2.0","parameters":[{"id":3776221,"app_id":1291000,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-07T03:16:15Z","updated_at":"2026-09-07T03:16:15Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3776220,"app_id":1291000,"name":"field_rules","kind":"multiline","required":false,"position":1,"created_at":"2026-09-07T03:16:15Z","updated_at":"2026-09-21T05:56:17Z","default_value":"{\"version\":5,\"options\":{\"adminAlwaysEditable\":true,\"readonlyPresentation\":\"native\"},\"baseline\":{\"ticket\":{},\"user\":{},\"organization\":{},\"form\":{},\"tag\":{}},\"baselineOptions\":{},\"profiles\":[],\"legacy\":{\"ticket\":{},\"user\":{},\"organization\":{},\"form\":{},\"tag\":{}}}","secure":false,"scopes":null,"options":null}],"plans":[{"id":6156,"entity_id":1291000,"app_id":1291000,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-07T03:16:17.000Z","updated_at":"2026-09-07T03:16:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-07T03:16:14Z","updated_at":"2026-09-21T06:12:46Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2,3,4,5,6],"date_published":"2026-09-21T06:12:46Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar","user_sidebar","organization_sidebar"],"last_update_time":"2026-09-21T05:56:12Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Protect data quality with profile-based field, form, and tag controls.","long_description":"\u003cp\u003eGive every agent the controls they need—and remove the ones they do not. LaPlante Management built \u003cstrong\u003eAccess Controller\u003c/strong\u003e to help Zendesk teams protect important values from accidental edits, simplify crowded workspaces, and replace scattered field-ID lists with readable access profiles.\u003c/p\u003e\n\n\u003ch3\u003eWhat it helps you do\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate an \u003cstrong\u003eAll agents\u003c/strong\u003e baseline\u003c/li\u003e\n\u003cli\u003eBuild reusable profiles for Groups, Roles, or individual Agents\u003c/li\u003e\n\u003cli\u003eSet supported fields and tag editors to \u003cstrong\u003eEditable\u003c/strong\u003e, \u003cstrong\u003eRead-only\u003c/strong\u003e, or \u003cstrong\u003eHide\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eSet ticket forms to \u003cstrong\u003eEditable\u003c/strong\u003e or \u003cstrong\u003eHide\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eControl individual Type, Priority, and eligible custom dropdown choices\u003c/li\u003e\n\u003cli\u003eVary field and choice rules by ticket form, brand, assigned group, or new/existing state\u003c/li\u003e\n\u003cli\u003eInspect an agent\u0026#39;s matching profiles and compare effective access before saving\u003c/li\u003e\n\u003cli\u003eDuplicate profiles and apply confirmed bulk changes\u003c/li\u003e\n\u003cli\u003eOpen web addresses from read-only fields in a new browser tab\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eContext-aware choices\u003c/h3\u003e\n\n\u003cp\u003eEligible ticket-field choices inherit the profile\u0026#39;s optional ticket scope. This lets an administrator remove irrelevant classifications for one form, brand, or assigned team without creating duplicate custom fields solely to offer different option lists. Ticket Status and Requester remain under native Zendesk behavior and are intentionally not controlled or marketed by Access Controller.\u003c/p\u003e\n\n\u003ch3\u003ePredictable access\u003c/h3\u003e\n\n\u003cp\u003eA profile assigned directly to an agent takes precedence. Otherwise, the most restrictive matching Group or Role result wins: Hide over Read-only, and Read-only over Editable. Profile items can inherit the All agents baseline.\u003c/p\u003e\n\n\u003cp\u003eTicket fields and ticket tags normally stay in their native location and are disabled when set to Read-only. URL ticket fields also receive a safe sidebar link. User and organization fields use a read-only sidebar display because Zendesk does not expose a native disable action in those locations. If Zendesk refuses a ticket-field disable action, the app safely falls back to hiding the editable control and displaying its value in the sidebar. Forms intentionally omit Read-only in this release.\u003c/p\u003e\n\n\u003ch3\u003eImportant boundary\u003c/h3\u003e\n\n\u003cp\u003eRules control Agent Workspace presentation. Restricted controls may appear briefly while Zendesk loads the app and resolves the current agent. The app is not an API authorization layer; APIs, imports, integrations, exports, reporting, other apps, and other administrative surfaces may still access or update data.\u003c/p\u003e\n\n\u003ch3\u003eGrown by LaPlante Management\u003c/h3\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.\u003c/p\u003e\n\n\u003ch3\u003eData disclosure\u003c/h3\u003e\n\n\u003cp\u003eThe app reads active supported field definitions and choices, ticket forms, brands, Groups, Roles, Agents, current-agent identity and Group memberships, applicable field/form/tag values, and app installation metadata. It uses this data only to configure, resolve, and apply interface rules, display read-only values, and protect configuration saves. Configuration is stored in the customer\u0026#39;s Zendesk account as an app installation setting.\u003c/p\u003e\n\n\u003cp\u003eThe app has no external server, analytics, advertising, or tracking and sends no Zendesk data outside the customer\u0026#39;s account. Contact Support creates a ticket inside the customer\u0026#39;s own Zendesk account.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess Controller\u003c/strong\u003e is free for its initial Marketplace release.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003ePurchase and install \u003cstrong\u003eAccess Controller\u003c/strong\u003e from the Zendesk Marketplace as a Zendesk administrator.\u003c/li\u003e\n\u003cli\u003eOpen the app from the Zendesk left navigation.\u003c/li\u003e\n\u003cli\u003eConfigure \u003cstrong\u003eAll agents\u003c/strong\u003e as the default baseline.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eNew profile\u003c/strong\u003e, name the profile, and create it.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eAssignments\u003c/strong\u003e and choose the applicable Groups, Roles, or individual Agents.\u003c/li\u003e\n\u003cli\u003eUse \u003cstrong\u003eScope\u003c/strong\u003e only when a profile should depend on ticket form, brand, assigned group, or new/existing state.\u003c/li\u003e\n\u003cli\u003eReview Ticket fields, User fields, Organization fields, Forms, and Tags. Use \u003cstrong\u003eManage choices\u003c/strong\u003e for Type, Priority, and eligible custom dropdowns. Ticket Status and Requester remain native.\u003c/li\u003e\n\u003cli\u003eReturn to Home, inspect representative agents, and compare effective access.\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003eSave changes\u003c/strong\u003e and refresh already-open ticket, user, and organization pages.\u003c/li\u003e\n\u003cli\u003eVerify the result with representative non-admin agents before broad rollout.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eRestricted controls may appear briefly while Zendesk loads the contextual app. Ticket fields normally remain disabled in place when Read-only; user and organization values use the sidebar fallback required by Zendesk. Access Controller controls Agent Workspace presentation and is not an API authorization layer. For help, use Contact Support in the app or email apps@laplantemanagement.com.\u003c/p\u003e\n","raw_long_description":"Give every agent the controls they need—and remove the ones they do not. LaPlante Management built **Access Controller** to help Zendesk teams protect important values from accidental edits, simplify crowded workspaces, and replace scattered field-ID lists with readable access profiles.\n\n### What it helps you do\n\n* Create an **All agents** baseline\n* Build reusable profiles for Groups, Roles, or individual Agents\n* Set supported fields and tag editors to **Editable**, **Read-only**, or **Hide**\n* Set ticket forms to **Editable** or **Hide**\n* Control individual Type, Priority, and eligible custom dropdown choices\n* Vary field and choice rules by ticket form, brand, assigned group, or new/existing state\n* Inspect an agent's matching profiles and compare effective access before saving\n* Duplicate profiles and apply confirmed bulk changes\n* Open web addresses from read-only fields in a new browser tab\n\n### Context-aware choices\n\nEligible ticket-field choices inherit the profile's optional ticket scope. This lets an administrator remove irrelevant classifications for one form, brand, or assigned team without creating duplicate custom fields solely to offer different option lists. Ticket Status and Requester remain under native Zendesk behavior and are intentionally not controlled or marketed by Access Controller.\n\n### Predictable access\n\nA profile assigned directly to an agent takes precedence. Otherwise, the most restrictive matching Group or Role result wins: Hide over Read-only, and Read-only over Editable. Profile items can inherit the All agents baseline.\n\nTicket fields and ticket tags normally stay in their native location and are disabled when set to Read-only. URL ticket fields also receive a safe sidebar link. User and organization fields use a read-only sidebar display because Zendesk does not expose a native disable action in those locations. If Zendesk refuses a ticket-field disable action, the app safely falls back to hiding the editable control and displaying its value in the sidebar. Forms intentionally omit Read-only in this release.\n\n### Important boundary\n\nRules control Agent Workspace presentation. Restricted controls may appear briefly while Zendesk loads the app and resolves the current agent. The app is not an API authorization layer; APIs, imports, integrations, exports, reporting, other apps, and other administrative surfaces may still access or update data.\n\n### Grown by LaPlante Management\n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.\n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.\n\n### Data disclosure\n\nThe app reads active supported field definitions and choices, ticket forms, brands, Groups, Roles, Agents, current-agent identity and Group memberships, applicable field/form/tag values, and app installation metadata. It uses this data only to configure, resolve, and apply interface rules, display read-only values, and protect configuration saves. Configuration is stored in the customer's Zendesk account as an app installation setting.\n\nThe app has no external server, analytics, advertising, or tracking and sends no Zendesk data outside the customer's account. Contact Support creates a ticket inside the customer's own Zendesk account.\n\n**Access Controller** is free for its initial Marketplace release.","raw_installation_instructions":"1. Purchase and install **Access Controller** from the Zendesk Marketplace as a Zendesk administrator.\n2. Open the app from the Zendesk left navigation.\n3. Configure **All agents** as the default baseline.\n4. Select **New profile**, name the profile, and create it.\n5. Open **Assignments** and choose the applicable Groups, Roles, or individual Agents.\n6. Use **Scope** only when a profile should depend on ticket form, brand, assigned group, or new/existing state.\n7. Review Ticket fields, User fields, Organization fields, Forms, and Tags. Use **Manage choices** for Type, Priority, and eligible custom dropdowns. Ticket Status and Requester remain native.\n8. Return to Home, inspect representative agents, and compare effective access.\n9. Select **Save changes** and refresh already-open ticket, user, and organization pages.\n10. Verify the result with representative non-admin agents before broad rollout.\n\nRestricted controls may appear briefly while Zendesk loads the contextual app. Ticket fields normally remain disabled in place when Read-only; user and organization values use the sidebar fallback required by Zendesk. Access Controller controls Agent Workspace presentation and is not an API authorization layer. For help, use Contact Support in the app or email apps@laplantemanagement.com.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1291000.apps.zdusercontent.com/1291000/assets/1788990766-012d742479e602392e4237b4c1bcf240/logo-small.png","large_icon":"https://1291000.apps.zdusercontent.com/1291000/assets/1788990766-012d742479e602392e4237b4c1bcf240/logo.png","screenshots":["https://1291000.apps.zdusercontent.com/1291000/assets/1788990766-012d742479e602392e4237b4c1bcf240/screenshot-0.png","https://1291000.apps.zdusercontent.com/1291000/assets/1788990766-012d742479e602392e4237b4c1bcf240/screenshot-1.png","https://1291000.apps.zdusercontent.com/1291000/assets/1788990766-012d742479e602392e4237b4c1bcf240/screenshot-2.png"],"installation_count":1},{"id":1291003,"name":"Super Search","state":"published","version":"0.1.11","framework_version":"2.0","parameters":[{"id":3776224,"app_id":1291003,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-07T03:33:47Z","updated_at":"2026-09-07T03:33:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6157,"entity_id":1291003,"app_id":1291003,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-07T03:33:48.000Z","updated_at":"2026-09-07T03:33:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-07T03:33:47Z","updated_at":"2026-09-21T06:12:52Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-09-21T06:12:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-21T05:54:56Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com","short_description":"Search tickets, macros, triggers, automations and more—all in one workspace.","long_description":"\u003ch2\u003eRecords and configuration, together\u003c/h2\u003e\n\n\u003cp\u003eSearch tickets, macros, triggers, automations and more—all in one workspace. Super Search brings tickets, users and organizations together with searchable catalogs of macros, triggers, automations and webhooks, helping you find records and explore the configuration behind your support workflows.\u003c/p\u003e\n\n\u003cp\u003eSuper Search combines record search, configuration catalogs and per-ticket audit evidence in a navigation-bar workspace. Choose a domain, browse or filter, and inspect results. Collapse the navigation for more table space.\u003c/p\u003e\n\n\u003ch2\u003eFind the configuration you need\u003c/h2\u003e\n\n\u003cp\u003eLocate an inactive macro, narrow a trigger or automation catalog, or inspect a webhook definition. Browse accessible entries, filter their properties and select macros or rules by exact ID. Catalogs show current definitions, not proof of execution.\u003c/p\u003e\n\n\u003ch2\u003eTurn records into useful answers\u003c/h2\u003e\n\n\u003cp\u003eCombine standard and custom-field filters for tickets, users and organizations. Choose and order result columns, then export CSV or print/save PDF. Save browser-local searches with their layouts for repeat work. Create a personal Zendesk View when every condition translates safely.\u003c/p\u003e\n\n\u003ch2\u003eUnderstand the evidence on a ticket\u003c/h2\u003e\n\n\u003cp\u003eFilter loaded audits by recorded macro and rule references. Explicit references stay separate from unknown causes. Optional SLA columns use recorded policy applications and metric evidence, not guessed policy matches or live countdowns.\u003c/p\u003e\n\n\u003ch2\u003eGrown by LaPlante Management\u003c/h2\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.\u003c/p\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003eReads permitted records, fields, catalogs, audits and optional SLA evidence through Zendesk; processing and result caches stay in your browser. Saved queries, filters and layouts persist locally by account/agent; navigation collapse is an app-specific browser preference; exports stay where you save them. No publisher backend or analytics. SDK assets and optional brand logos load over HTTPS.\u003c/p\u003e\n\n\u003cp\u003eExplicit View creation and support submission write to Zendesk. Contact Support creates a ticket in your account with apps@laplantemanagement.com as requester. The public comment includes your message, app, subdomain and displayed agent name/email; no search results or evidence are attached. Account notification triggers control delivery. \u003ca href=\"https://laplantemanagement.com/privacy/\"\u003ePrivacy policy\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eRequirements and limitations\u003c/h2\u003e\n\n\u003cp\u003eRequires Zendesk Support app access and relevant permissions. Indexing may lag; partial scans/exports are labeled. Searches stop near 50,000 records; catalog/audit retrieval is capped at 10,000. SLA evidence requires qualifying plan/access. No Action Flow support or complete execution history. Webhook-specific evidence choices are excluded. Native Views support limited filters. Pricing: free at initial launch.\u003c/p\u003e\n\n\u003ch2\u003eFAQs\u003c/h2\u003e\n\n\u003cp\u003eAre saved searches shared? No; they stay in this browser and account/agent scope.\u003cbr\u003e\nDoes uninstalling delete Views or exports? No; manage them separately.\u003c/p\u003e\n\n\u003cp\u003eInstall Super Search to find records, explore configuration and review ticket evidence in one workspace.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eIn the Marketplace, choose \u003cstrong\u003eSuper Search\u003c/strong\u003e and select Install. Pick your Zendesk Support account and sign in as an administrator with app-installation permission.\u003c/li\u003e\n\u003cli\u003eReview the app details and any access restrictions, then complete installation. No API token or external service account is requested.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eSuper Search\u003c/strong\u003e from the Support navigation bar. Confirm the connected account shown in the header.\u003c/li\u003e\n\u003cli\u003eSelect New Search or a record type. Add filters and run Search. In Triggers, Automations and Macros, focus the search box to browse the accessible catalog; typing narrows choices and selecting an item uses its ID. Other filters still apply.\u003c/li\u003e\n\u003cli\u003eChoose and order display columns before exporting or printing. Read the coverage label: partial output contains only loaded matching records.\u003c/li\u003e\n\u003cli\u003eSave Search stores the configuration in this browser; Save as Zendesk View creates a separate personal View only when the conditions are compatible and permissions allow it.\u003c/li\u003e\n\u003cli\u003eFor ticket audits, open Ticket evidence, enter a ticket ID and use Fired or used to filter the loaded references. Missing references do not prove that an action did not occur.\u003c/li\u003e\n\u003cli\u003eIf needed, load SLA evidence in batches for returned tickets. SLA columns appear only when recorded applications are present. Raw JSON controls are not displayed.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eFor help, use Contact Support or email apps@laplantemanagement.com with the version and a description of the issue. Remove private ticket content from screenshots before sending them.\u003c/p\u003e\n","raw_long_description":"## Records and configuration, together\nSearch tickets, macros, triggers, automations and more—all in one workspace. Super Search brings tickets, users and organizations together with searchable catalogs of macros, triggers, automations and webhooks, helping you find records and explore the configuration behind your support workflows.\n\nSuper Search combines record search, configuration catalogs and per-ticket audit evidence in a navigation-bar workspace. Choose a domain, browse or filter, and inspect results. Collapse the navigation for more table space.\n\n## Find the configuration you need\nLocate an inactive macro, narrow a trigger or automation catalog, or inspect a webhook definition. Browse accessible entries, filter their properties and select macros or rules by exact ID. Catalogs show current definitions, not proof of execution.\n\n## Turn records into useful answers\nCombine standard and custom-field filters for tickets, users and organizations. Choose and order result columns, then export CSV or print/save PDF. Save browser-local searches with their layouts for repeat work. Create a personal Zendesk View when every condition translates safely.\n\n## Understand the evidence on a ticket\nFilter loaded audits by recorded macro and rule references. Explicit references stay separate from unknown causes. Optional SLA columns use recorded policy applications and metric evidence, not guessed policy matches or live countdowns.\n\n## Grown by LaPlante Management\n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.\n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.\n\n## Data and privacy\nReads permitted records, fields, catalogs, audits and optional SLA evidence through Zendesk; processing and result caches stay in your browser. Saved queries, filters and layouts persist locally by account/agent; navigation collapse is an app-specific browser preference; exports stay where you save them. No publisher backend or analytics. SDK assets and optional brand logos load over HTTPS.\n\nExplicit View creation and support submission write to Zendesk. Contact Support creates a ticket in your account with apps@laplantemanagement.com as requester. The public comment includes your message, app, subdomain and displayed agent name/email; no search results or evidence are attached. Account notification triggers control delivery. [Privacy policy](https://laplantemanagement.com/privacy/).\n\n## Requirements and limitations\nRequires Zendesk Support app access and relevant permissions. Indexing may lag; partial scans/exports are labeled. Searches stop near 50,000 records; catalog/audit retrieval is capped at 10,000. SLA evidence requires qualifying plan/access. No Action Flow support or complete execution history. Webhook-specific evidence choices are excluded. Native Views support limited filters. Pricing: free at initial launch.\n\n## FAQs\nAre saved searches shared? No; they stay in this browser and account/agent scope.\nDoes uninstalling delete Views or exports? No; manage them separately.\n\nInstall Super Search to find records, explore configuration and review ticket evidence in one workspace.","raw_installation_instructions":"1. In the Marketplace, choose **Super Search** and select Install. Pick your Zendesk Support account and sign in as an administrator with app-installation permission.\n2. Review the app details and any access restrictions, then complete installation. No API token or external service account is requested.\n3. Open **Super Search** from the Support navigation bar. Confirm the connected account shown in the header.\n4. Select New Search or a record type. Add filters and run Search. In Triggers, Automations and Macros, focus the search box to browse the accessible catalog; typing narrows choices and selecting an item uses its ID. Other filters still apply.\n5. Choose and order display columns before exporting or printing. Read the coverage label: partial output contains only loaded matching records.\n6. Save Search stores the configuration in this browser; Save as Zendesk View creates a separate personal View only when the conditions are compatible and permissions allow it.\n7. For ticket audits, open Ticket evidence, enter a ticket ID and use Fired or used to filter the loaded references. Missing references do not prove that an action did not occur.\n8. If needed, load SLA evidence in batches for returned tickets. SLA columns appear only when recorded applications are present. Raw JSON controls are not displayed.\n\nFor help, use Contact Support or email apps@laplantemanagement.com with the version and a description of the issue. Remove private ticket content from screenshots before sending them.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1291003.apps.zdusercontent.com/1291003/assets/1788972706-a83cb84d938bccb89dd569c694fa5a76/logo-small.png","large_icon":"https://1291003.apps.zdusercontent.com/1291003/assets/1788972706-a83cb84d938bccb89dd569c694fa5a76/logo.png","screenshots":["https://1291003.apps.zdusercontent.com/1291003/assets/1788972706-a83cb84d938bccb89dd569c694fa5a76/screenshot-0.png","https://1291003.apps.zdusercontent.com/1291003/assets/1788972706-a83cb84d938bccb89dd569c694fa5a76/screenshot-1.png","https://1291003.apps.zdusercontent.com/1291003/assets/1788972706-a83cb84d938bccb89dd569c694fa5a76/screenshot-2.png"],"installation_count":5},{"id":1291014,"name":"Similar Tickets","state":"published","version":"1.2.3","framework_version":"2.0","parameters":[{"id":3776243,"app_id":1291014,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-07T04:22:40Z","updated_at":"2026-09-07T04:22:40Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3776241,"app_id":1291014,"name":"result_limit","kind":"number","required":true,"position":1,"created_at":"2026-09-07T04:22:40Z","updated_at":"2026-09-07T04:22:40Z","default_value":"20","secure":false,"scopes":null,"options":null},{"id":3776242,"app_id":1291014,"name":"similarity_settings","kind":"hidden","required":false,"position":2,"created_at":"2026-09-07T04:22:40Z","updated_at":"2026-09-07T04:22:40Z","default_value":"{\"subject\":true,\"description\":true,\"tags\":true,\"organizationMode\":\"prioritize\",\"requester\":false,\"ticketForm\":true,\"brand\":false,\"priority\":false,\"recency\":true,\"statusMode\":\"all\",\"statuses\":[\"new\",\"open\",\"pending\",\"hold\",\"solved\",\"closed\"],\"ageWindowDays\":0,\"minimumSimilarity\":1,\"solvedPreference\":\"none\",\"customFields\":[]}","secure":false,"scopes":null,"options":null}],"plans":[{"id":6159,"entity_id":1291014,"app_id":1291014,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-07T04:22:41.000Z","updated_at":"2026-09-07T04:22:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-07T04:22:39Z","updated_at":"2026-09-21T06:12:57Z","terms_conditions_url":null,"app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[2,3],"date_published":"2026-09-21T06:12:57Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-09-21T05:53:22Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Find and rank related Zendesk tickets without leaving the current ticket.","long_description":"\u003cp\u003eSimilar Tickets brings useful ticket history into the conversation an agent is already handling. It searches the current Zendesk account, ranks related conversations, and displays the strongest matches directly in the ticket sidebar. Agents can review how similar incidents, questions, and customer issues were handled without leaving the ticket or guessing which search terms to use. Hovering over or focusing a result explains the meaningful signals behind that match. Administrators configure matching through readable visual controls rather than JSON. Named profiles can apply different strategies to different Zendesk ticket groups. Each profile can choose eligible statuses, a ticket age window, a minimum displayed match level, matching signals, organization behavior, phrase guidance, synonym groups, selected custom ticket fields, a resolved-ticket preference, and deterministic condition logic such as any, all, or at least X. Built-in presets provide useful starting points, while exact identifier recognition can surface shared reference and error codes without AI interpretation. Similar Tickets is intentionally lightweight: matching runs through Zendesk APIs inside the Zendesk-hosted app, with no matching calls to an external AI model, application server, or matching service. The app is advisory and does not merge tickets, change ticket fields, send replies, or automatically label tickets as duplicates.\u003c/p\u003e\n\n\u003ch2\u003eGrown by LaPlante Management\u003c/h2\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app, then open Similar Tickets from the left navigation. Configure the default profile, choose a starting preset, or add group-specific profiles for different workflows. Choose a result limit, eligible statuses, ticket age window, minimum displayed match level, matching signals, optional custom ticket fields, phrase guidance, resolved-ticket preference, and condition behavior, then save. Open any ticket to view ranked similar tickets in the ticket sidebar and hover over or focus a result to see why it matched.\u003c/p\u003e\n","raw_long_description":"Similar Tickets brings useful ticket history into the conversation an agent is already handling. It searches the current Zendesk account, ranks related conversations, and displays the strongest matches directly in the ticket sidebar. Agents can review how similar incidents, questions, and customer issues were handled without leaving the ticket or guessing which search terms to use. Hovering over or focusing a result explains the meaningful signals behind that match. Administrators configure matching through readable visual controls rather than JSON. Named profiles can apply different strategies to different Zendesk ticket groups. Each profile can choose eligible statuses, a ticket age window, a minimum displayed match level, matching signals, organization behavior, phrase guidance, synonym groups, selected custom ticket fields, a resolved-ticket preference, and deterministic condition logic such as any, all, or at least X. Built-in presets provide useful starting points, while exact identifier recognition can surface shared reference and error codes without AI interpretation. Similar Tickets is intentionally lightweight: matching runs through Zendesk APIs inside the Zendesk-hosted app, with no matching calls to an external AI model, application server, or matching service. The app is advisory and does not merge tickets, change ticket fields, send replies, or automatically label tickets as duplicates.\n\n## Grown by LaPlante Management\n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.\n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.","raw_installation_instructions":"Install the app, then open Similar Tickets from the left navigation. Configure the default profile, choose a starting preset, or add group-specific profiles for different workflows. Choose a result limit, eligible statuses, ticket age window, minimum displayed match level, matching signals, optional custom ticket fields, phrase guidance, resolved-ticket preference, and condition behavior, then save. Open any ticket to view ranked similar tickets in the ticket sidebar and hover over or focus a result to see why it matched.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1291014.apps.zdusercontent.com/1291014/assets/1788990353-481bbd5dd8c408ea12c59a7844110ddb/logo-small.png","large_icon":"https://1291014.apps.zdusercontent.com/1291014/assets/1788990353-481bbd5dd8c408ea12c59a7844110ddb/logo.png","screenshots":["https://1291014.apps.zdusercontent.com/1291014/assets/1788990353-481bbd5dd8c408ea12c59a7844110ddb/screenshot-0.png","https://1291014.apps.zdusercontent.com/1291014/assets/1788990353-481bbd5dd8c408ea12c59a7844110ddb/screenshot-1.png","https://1291014.apps.zdusercontent.com/1291014/assets/1788990353-481bbd5dd8c408ea12c59a7844110ddb/screenshot-2.png"],"installation_count":0},{"id":1292210,"name":"Google + Meta Ads Conversion Tracking","state":"published","version":"1.0.5","framework_version":"2.0","parameters":[{"id":3780829,"app_id":1292210,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-10T07:25:42Z","updated_at":"2026-09-10T07:25:42Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6169,"entity_id":1292210,"app_id":1292210,"amount":15000,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UE2EYE2lXWjisZSDirgGWmg","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QMJvSE2lXWjisZS","cost_id":1752,"cost_type":"CostStripe","active":true,"created_at":"2026-09-10T07:25:44.000Z","updated_at":"2026-09-10T07:25:44.000Z","trial_days":7,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-10T07:25:41Z","updated_at":"2026-09-29T22:21:04Z","terms_conditions_url":"https://docs.unwiredlogic.app/ads-conversion-tracking/terms","app_organization":{"id":1988,"name":"Unwired Logic","email":"support@unwiredlogic.com","website":"https://unwiredlogic.com","country_code":"JP","stripe_account_id":"acct_1QMJvSE2lXWjisZS","state":"published"},"locations":[2],"date_published":"2026-09-29T22:21:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-29T21:23:06Z","owner_id":269519,"author_name":"Unwired Logic","author_email":"support@unwiredlogic.com","author_url":"https://unwiredlogic.com","short_description":"Report Zendesk outcomes to Google Ads and Meta as conversions from any trigger.","long_description":"\u003ch1\u003eWhat this app does\u003c/h1\u003e\n\n\u003cp\u003eGoogle + Meta Ads Conversion Tracking closes the loop between an ad click and the customer it produced. A Zendesk trigger tells it when an outcome happens - an order won, a signup, a completed job - and it reports that to Google Ads and Meta as a conversion, so your campaigns optimise toward real customers, not clicks.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBefore you start.\u003c/strong\u003e This app connects your existing Google Ads and Meta Ads accounts to Zendesk - it doesn\u0026#39;t run your ads for you. You\u0026#39;ll need someone comfortable in Google Ads / Meta Events Manager (or your ad agency) to supply credentials and create the conversion actions, a developer to put the ad click onto your enquiry form, and a Zendesk admin to build the triggers.  \u003c/p\u003e\n\n\u003cp\u003eBy Unwired Logic - 20+ years building integrations for business platforms.  \u003c/p\u003e\n\n\u003ch1\u003eKey features\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReports from your own workflow.\u003c/strong\u003e Any Zendesk trigger sends a conversion, so it fires when your process says so - not when a page loads.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAs many conversions as you have triggers.\u003c/strong\u003e Each names its own conversion, value and currency, for Google, Meta or both.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBetter matching, no raw data.\u003c/strong\u003e A click id alone works; email and phone are hashed before they leave us.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsent honoured per customer\u003c/strong\u003e, and one ad click converts once per event type.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo Google key to manage\u003c/strong\u003e - you grant our service account on your Google Ads account, and revoke it there.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVisible results.\u003c/strong\u003e Recent uploads lists every conversion decided on - skipped included - for 90 days, and notes each upload on its ticket.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData handling and security\u003c/h1\u003e\n\n\u003cp\u003e\u003cstrong\u003eData exchanged.\u003c/strong\u003e Your trigger sends the click identifier, a conversion name, and optionally an order reference, value, currency, email and phone. Email and phone are hashed with SHA-256 before reaching Google or Meta, never in the clear. Nothing is read back from Zendesk except the name of whoever grants access; the only thing written is an internal note per upload.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCredentials.\u003c/strong\u003e No Google key is stored: uploads use an Unwired Logic service account you authorise on your own Google Ads account and can revoke there. Your customer id, Meta credentials and Zendesk grant are encrypted at rest per installation (field-level AWS KMS), and never shown again.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAccess control.\u003c/strong\u003e Restrict the app to the Admin role when you install it, under \u003cem\u003eEnable role restrictions\u003c/em\u003e - Zendesk then refuses to load it for anyone else. Your receiver URL is unique per account and every request is signature-verified. TLS throughout.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePermitted use.\u003c/strong\u003e Data is used solely to upload your conversions - never for advertising, profiling, resale or training AI models.  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMore detail.\u003c/strong\u003e \u003ca href=\"https://support.unwiredlogic.com/hc/en-us/articles/60580217216665-Google-Meta-Ads-Conversion-Tracking-Zendesk\"\u003eSetup guide\u003c/a\u003e | \u003ca href=\"https://docs.unwiredlogic.app/ads-conversion-tracking/privacy\"\u003ePrivacy Policy\u003c/a\u003e | \u003ca href=\"https://docs.unwiredlogic.app/ads-conversion-tracking/terms\"\u003eTerms of Service\u003c/a\u003e | support@unwiredlogic.com  \u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThe \u003ca href=\"https://support.unwiredlogic.com/hc/en-us/articles/60580217216665-Google-Meta-Ads-Conversion-Tracking-Zendesk\"\u003esetup guide\u003c/a\u003e has the request body to paste and the Google and Meta prerequisites in full. Allow about an hour.  \u003c/p\u003e\n\n\u003ch2\u003eStep 1: Install\u003c/h2\u003e\n\n\u003cp\u003eInstall the app and tick \u003cstrong\u003eEnable role restrictions\u003c/strong\u003e, selecting \u003cstrong\u003eAdmin\u003c/strong\u003e - that decides who can open it. Then open it from the left nav bar and connect \u003cstrong\u003eZendesk access\u003c/strong\u003e: that grant is what lets the app note each upload on its ticket. The other steps work without it.  \u003c/p\u003e\n\n\u003ch2\u003eStep 2: Get the ad click into Zendesk\u003c/h2\u003e\n\n\u003cp\u003eOnly your website can do this: your enquiry form must store the click id and UTM source on the Zendesk user - the setup guide lists the fields. Tag every campaign\u0026#39;s landing URL with \u003ccode\u003eutm_source\u003c/code\u003e (\u003ccode\u003egoogle\u003c/code\u003e, \u003ccode\u003efacebook\u003c/code\u003e, \u003ccode\u003einstagram\u003c/code\u003e or \u003ccode\u003emeta\u003c/code\u003e); that value picks the platform, and Google auto-tagging will not add it.  \u003c/p\u003e\n\n\u003ch2\u003eStep 3: Connect Google Ads, Meta Ads, or both\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGoogle Ads\u003c/strong\u003e - enter your \u003cstrong\u003eCustomer ID\u003c/strong\u003e. There is no key to paste: copy the service account address shown there and add it as a \u003cstrong\u003eStandard\u003c/strong\u003e user under \u003cstrong\u003eAdmin \u0026gt; Access and security\u003c/strong\u003e, accepting the customer data terms. Conversion actions must be the offline / API-upload kind, not website tags.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMeta Ads\u003c/strong\u003e - enter your \u003cstrong\u003eDataset ID\u003c/strong\u003e and a Conversions API \u003cstrong\u003eAccess token\u003c/strong\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eUse \u003cstrong\u003eTest connection\u003c/strong\u003e on each; neither records a conversion.  \u003c/p\u003e\n\n\u003ch2\u003eStep 4: Create the webhook\u003c/h2\u003e\n\n\u003cp\u003eCopy the \u003cstrong\u003eReceiver URL\u003c/strong\u003e from \u003cstrong\u003eWebhook setup\u003c/strong\u003e - unique to your account, so treat it as a secret. In \u003cstrong\u003eAdmin Center \u0026gt; Apps and integrations \u0026gt; Webhooks\u003c/strong\u003e, create one webhook pointing at it, method \u003cstrong\u003ePOST\u003c/strong\u003e, format \u003cstrong\u003eJSON\u003c/strong\u003e. Paste its signing secret back into \u003cstrong\u003eWebhook setup\u003c/strong\u003e and save; requests are rejected until you do. One webhook covers every conversion.  \u003c/p\u003e\n\n\u003ch2\u003eStep 5: Create your triggers\u003c/h2\u003e\n\n\u003cp\u003ePer conversion, create a trigger with the conditions describing that outcome, add \u003cstrong\u003eNotify active webhook\u003c/strong\u003e, choose your webhook, and paste the request body from the setup guide. Give each a distinct \u003ccode\u003eeventType\u003c/code\u003e: that separates conversions in reporting and deduplication.  \u003c/p\u003e\n\n\u003ch2\u003eStep 6: Check it is flowing\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eRecent uploads\u003c/strong\u003e lists every conversion decided on, newest first - skipped and rejected included. Click a row\u0026#39;s ticket to open it. Send a \u003ccode\u003eticketId\u003c/code\u003e and each upload is noted on that ticket too.  \u003c/p\u003e\n\n\u003ch2\u003eTroubleshooting\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eYou cannot see the app\u003c/strong\u003e - your role is not in its role restriction. A Zendesk admin can change that in \u003cstrong\u003eAdmin Center \u0026gt; Apps and integrations\u003c/strong\u003e.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConversions not appearing\u003c/strong\u003e - each row in \u003cstrong\u003eRecent uploads\u003c/strong\u003e says what happened. \u003cem\u003eClick id invalid\u003c/em\u003e points at Step 2, \u003cem\u003eNo action named\u003c/em\u003e at your trigger\u0026#39;s body, \u003cem\u003eCredentials missing\u003c/em\u003e at Step 3.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNothing listed at all\u003c/strong\u003e - check the webhook\u0026#39;s delivery log in Admin Center. A rejected request means either the signing secret does not match, or the trigger sent no click id at all, which points at Step 2.  \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHelp\u003c/strong\u003e - support@unwiredlogic.com  \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# What this app does  \n\nGoogle + Meta Ads Conversion Tracking closes the loop between an ad click and the customer it produced. A Zendesk trigger tells it when an outcome happens - an order won, a signup, a completed job - and it reports that to Google Ads and Meta as a conversion, so your campaigns optimise toward real customers, not clicks.  \n\n**Before you start.** This app connects your existing Google Ads and Meta Ads accounts to Zendesk - it doesn't run your ads for you. You'll need someone comfortable in Google Ads / Meta Events Manager (or your ad agency) to supply credentials and create the conversion actions, a developer to put the ad click onto your enquiry form, and a Zendesk admin to build the triggers.  \n\nBy Unwired Logic - 20+ years building integrations for business platforms.  \n\n# Key features  \n\n- **Reports from your own workflow.** Any Zendesk trigger sends a conversion, so it fires when your process says so - not when a page loads.  \n\n- **As many conversions as you have triggers.** Each names its own conversion, value and currency, for Google, Meta or both.  \n\n- **Better matching, no raw data.** A click id alone works; email and phone are hashed before they leave us.  \n\n- **Consent honoured per customer**, and one ad click converts once per event type.  \n\n- **No Google key to manage** - you grant our service account on your Google Ads account, and revoke it there.  \n\n- **Visible results.** Recent uploads lists every conversion decided on - skipped included - for 90 days, and notes each upload on its ticket.  \n\n# Data handling and security  \n\n**Data exchanged.** Your trigger sends the click identifier, a conversion name, and optionally an order reference, value, currency, email and phone. Email and phone are hashed with SHA-256 before reaching Google or Meta, never in the clear. Nothing is read back from Zendesk except the name of whoever grants access; the only thing written is an internal note per upload.  \n\n**Credentials.** No Google key is stored: uploads use an Unwired Logic service account you authorise on your own Google Ads account and can revoke there. Your customer id, Meta credentials and Zendesk grant are encrypted at rest per installation (field-level AWS KMS), and never shown again.  \n\n**Access control.** Restrict the app to the Admin role when you install it, under *Enable role restrictions* - Zendesk then refuses to load it for anyone else. Your receiver URL is unique per account and every request is signature-verified. TLS throughout.  \n\n**Permitted use.** Data is used solely to upload your conversions - never for advertising, profiling, resale or training AI models.  \n\n**More detail.** [Setup guide](https://support.unwiredlogic.com/hc/en-us/articles/60580217216665-Google-Meta-Ads-Conversion-Tracking-Zendesk) | [Privacy Policy](https://docs.unwiredlogic.app/ads-conversion-tracking/privacy) | [Terms of Service](https://docs.unwiredlogic.app/ads-conversion-tracking/terms) | support@unwiredlogic.com  ","raw_installation_instructions":"The [setup guide](https://support.unwiredlogic.com/hc/en-us/articles/60580217216665-Google-Meta-Ads-Conversion-Tracking-Zendesk) has the request body to paste and the Google and Meta prerequisites in full. Allow about an hour.  \n\n## Step 1: Install  \n\nInstall the app and tick **Enable role restrictions**, selecting **Admin** - that decides who can open it. Then open it from the left nav bar and connect **Zendesk access**: that grant is what lets the app note each upload on its ticket. The other steps work without it.  \n\n## Step 2: Get the ad click into Zendesk  \n\nOnly your website can do this: your enquiry form must store the click id and UTM source on the Zendesk user - the setup guide lists the fields. Tag every campaign's landing URL with `utm_source` (`google`, `facebook`, `instagram` or `meta`); that value picks the platform, and Google auto-tagging will not add it.  \n\n## Step 3: Connect Google Ads, Meta Ads, or both  \n\n- **Google Ads** - enter your **Customer ID**. There is no key to paste: copy the service account address shown there and add it as a **Standard** user under **Admin \u003e Access and security**, accepting the customer data terms. Conversion actions must be the offline / API-upload kind, not website tags.  \n\n- **Meta Ads** - enter your **Dataset ID** and a Conversions API **Access token**.  \n\nUse **Test connection** on each; neither records a conversion.  \n\n## Step 4: Create the webhook  \n\nCopy the **Receiver URL** from **Webhook setup** - unique to your account, so treat it as a secret. In **Admin Center \u003e Apps and integrations \u003e Webhooks**, create one webhook pointing at it, method **POST**, format **JSON**. Paste its signing secret back into **Webhook setup** and save; requests are rejected until you do. One webhook covers every conversion.  \n\n## Step 5: Create your triggers  \n\nPer conversion, create a trigger with the conditions describing that outcome, add **Notify active webhook**, choose your webhook, and paste the request body from the setup guide. Give each a distinct `eventType`: that separates conversions in reporting and deduplication.  \n\n## Step 6: Check it is flowing  \n\n**Recent uploads** lists every conversion decided on, newest first - skipped and rejected included. Click a row's ticket to open it. Send a `ticketId` and each upload is noted on that ticket too.  \n\n## Troubleshooting  \n\n- **You cannot see the app** - your role is not in its role restriction. A Zendesk admin can change that in **Admin Center \u003e Apps and integrations**.  \n\n- **Conversions not appearing** - each row in **Recent uploads** says what happened. *Click id invalid* points at Step 2, *No action named* at your trigger's body, *Credentials missing* at Step 3.  \n\n- **Nothing listed at all** - check the webhook's delivery log in Admin Center. A rejected request means either the signing secret does not match, or the trigger sent no click id at all, which points at Step 2.  \n\n- **Help** - support@unwiredlogic.com  ","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1292210.apps.zdusercontent.com/1292210/assets/1789093572-66436de337f0ba0462b6ba797c98ac73/logo-small.png","large_icon":"https://1292210.apps.zdusercontent.com/1292210/assets/1789093572-66436de337f0ba0462b6ba797c98ac73/logo.png","screenshots":["https://1292210.apps.zdusercontent.com/1292210/assets/1789093572-66436de337f0ba0462b6ba797c98ac73/screenshot-0.png","https://1292210.apps.zdusercontent.com/1292210/assets/1789093572-66436de337f0ba0462b6ba797c98ac73/screenshot-1.png","https://1292210.apps.zdusercontent.com/1292210/assets/1789093572-66436de337f0ba0462b6ba797c98ac73/screenshot-2.png"],"installation_count":0},{"id":1292355,"name":"Help Center Article Templates","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3781193,"app_id":1292355,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-10T12:25:24Z","updated_at":"2026-09-10T12:25:24Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3781192,"app_id":1292355,"name":"shared_library","kind":"hidden","required":false,"position":1,"created_at":"2026-09-10T12:25:24Z","updated_at":"2026-09-10T12:25:24Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6170,"entity_id":1292355,"app_id":1292355,"amount":0,"name":"Free","description":"\u003cp\u003eAll built-in templates and snippets, plus three of your own of each kept in your browser. One draft at a time in the help center\u0026#39;s default language, with fill-in placeholders.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-10T12:25:26.000Z","updated_at":"2026-09-10T12:25:26.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null},{"id":6171,"entity_id":1292355,"app_id":1292355,"amount":900,"name":"Pro","description":"\u003cp\u003eUnlimited templates and snippets, shared with the whole Zendesk account. Create the same draft in several languages at once, add publishing checklists, export and import the library as JSON. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UE6ZiDIc2omZbQYEJarqiGG","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1UCGCTDIc2omZbQY","cost_id":1753,"cost_type":"CostStripe","active":true,"created_at":"2026-09-10T12:25:26.000Z","updated_at":"2026-09-10T12:25:26.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-10T12:25:24Z","updated_at":"2026-09-18T02:17:41Z","terms_conditions_url":"https://helpcenterdoctor.app/terms/","app_organization":{"id":8058,"name":"Help Center Doctor","email":"pablosies96@gmail.com","website":"https://pablo96si.github.io/help-center-doctor-site/","country_code":"IE","stripe_account_id":"acct_1UCGCTDIc2omZbQY","state":null},"locations":[2],"date_published":"2026-09-18T02:17:41Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-10T12:25:24Z","owner_id":269519,"author_name":"Pablo Simón","author_email":"support@helpcenterdoctor.app","author_url":"https://helpcenterdoctor.app","short_description":"Article templates and snippets for your help center: fill in the blanks, draft.","long_description":"\u003cp\u003e\u003cstrong\u003eStop starting every help center article from a blank page. Pick a template, fill in the blanks and get a draft in the right section, ready to finish in the Zendesk editor.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor, Help Center Print \u0026amp; Export and Help Center Find \u0026amp; Replace.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSeven built-in templates written for support teams: how-to guide, FAQ, troubleshooting, release notes, policy, product overview and announcement. Each comes with a publishing checklist.\u003c/li\u003e\n\u003cli\u003eSix built-in snippets (note, tip and warning callouts, steps table, keyboard shortcuts table, contact footer) to copy into any article or insert into your own templates.\u003c/li\u003e\n\u003cli\u003eYour own templates and snippets, written as plain article HTML in the editor with a live preview.\u003c/li\u003e\n\u003cli\u003eFill-in placeholders: write {{product|Our product}} once, and every draft asks for the value with a sensible default. {{title}} and {{date}} are filled in automatically.\u003c/li\u003e\n\u003cli\u003eNew draft in one click: choose the section, the permission group, labels and languages. The app creates an unpublished draft article (and draft translations on Pro) and links you straight to the editor. It never publishes anything.\u003c/li\u003e\n\u003cli\u003eA shared library for the whole account (Pro): admins publish the team\u0026#39;s templates into the app\u0026#39;s own installation settings, every agent gets the same library. No external service.\u003c/li\u003e\n\u003cli\u003eHistory of the drafts you created, with links back to each one.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFree: all built-in templates and snippets, three of your own of each, one language per draft.\u003c/li\u003e\n\u003cli\u003ePro (14-day free trial, billed per account): unlimited templates and snippets, library shared with the whole account, drafts in several languages at once, publishing checklists and JSON export/import.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe app runs entirely in the agent\u0026#39;s browser inside Zendesk Support. It has no server, no vendor account and no API key.\u003c/li\u003e\n\u003cli\u003eData read through the Zendesk API with the signed-in user\u0026#39;s permissions: help center categories, sections, enabled languages, permission groups and user segments, plus the current user\u0026#39;s name, role and locale. It never reads article bodies or end-user data.\u003c/li\u003e\n\u003cli\u003eData written: only what the agent asks for, a draft article (and draft translations) in the chosen section, and, on Pro, the shared template library stored as a setting of this app\u0026#39;s installation.\u003c/li\u003e\n\u003cli\u003eData stored: the team\u0026#39;s templates, the cached structure, the draft history and settings in the browser\u0026#39;s local storage (IndexedDB) on the agent\u0026#39;s computer. \u0026quot;Clear local data\u0026quot; in Settings removes it.\u003c/li\u003e\n\u003cli\u003eNothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/article-templates/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eHelp Center Article Templates needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Article Templates appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eThe app reads your help center\u0026#39;s categories, sections and languages with your own permissions. Pick a template in the \u003cstrong\u003eLibrary\u003c/strong\u003e, click \u003cstrong\u003eNew draft\u003c/strong\u003e, fill in the blanks, choose the section and click \u003cstrong\u003eCreate draft\u003c/strong\u003e. The draft opens in the Zendesk editor for you to finish and publish.\u003c/li\u003e\n\u003cli\u003ePro: in \u003cstrong\u003eSettings › Sharing\u003c/strong\u003e, an admin can switch the library to \u003cstrong\u003eWhole Zendesk account\u003c/strong\u003e so every agent works from the same templates.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDocumentation and FAQ: https://helpcenterdoctor.app/article-templates/ · Support: support@helpcenterdoctor.app\u003c/p\u003e\n","raw_long_description":"**Stop starting every help center article from a blank page. Pick a template, fill in the blanks and get a draft in the right section, ready to finish in the Zendesk editor.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, from the same engine as Help Center Doctor, Help Center Print \u0026 Export and Help Center Find \u0026 Replace.\n\n**What the app does**\n\n- Seven built-in templates written for support teams: how-to guide, FAQ, troubleshooting, release notes, policy, product overview and announcement. Each comes with a publishing checklist.\n- Six built-in snippets (note, tip and warning callouts, steps table, keyboard shortcuts table, contact footer) to copy into any article or insert into your own templates.\n- Your own templates and snippets, written as plain article HTML in the editor with a live preview.\n- Fill-in placeholders: write {{product|Our product}} once, and every draft asks for the value with a sensible default. {{title}} and {{date}} are filled in automatically.\n- New draft in one click: choose the section, the permission group, labels and languages. The app creates an unpublished draft article (and draft translations on Pro) and links you straight to the editor. It never publishes anything.\n- A shared library for the whole account (Pro): admins publish the team's templates into the app's own installation settings, every agent gets the same library. No external service.\n- History of the drafts you created, with links back to each one.\n\n**Plans**\n\n- Free: all built-in templates and snippets, three of your own of each, one language per draft.\n- Pro (14-day free trial, billed per account): unlimited templates and snippets, library shared with the whole account, drafts in several languages at once, publishing checklists and JSON export/import.\n\n**Data disclosure**\n\n- The app runs entirely in the agent's browser inside Zendesk Support. It has no server, no vendor account and no API key.\n- Data read through the Zendesk API with the signed-in user's permissions: help center categories, sections, enabled languages, permission groups and user segments, plus the current user's name, role and locale. It never reads article bodies or end-user data.\n- Data written: only what the agent asks for, a draft article (and draft translations) in the chosen section, and, on Pro, the shared template library stored as a setting of this app's installation.\n- Data stored: the team's templates, the cached structure, the draft history and settings in the browser's local storage (IndexedDB) on the agent's computer. \"Clear local data\" in Settings removes it.\n- Nothing is transmitted to the developer or to any third party. No analytics, cookies or AI services.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/article-templates/","raw_installation_instructions":"Help Center Article Templates needs no account, API key or configuration.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin), choose your account and a plan. Pro starts with a 14-day free trial.\n2. On the installation screen you can restrict the app to certain roles or groups. Click **Install**.\n3. Open Zendesk Support. Article Templates appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. The app reads your help center's categories, sections and languages with your own permissions. Pick a template in the **Library**, click **New draft**, fill in the blanks, choose the section and click **Create draft**. The draft opens in the Zendesk editor for you to finish and publish.\n5. Pro: in **Settings › Sharing**, an admin can switch the library to **Whole Zendesk account** so every agent works from the same templates.\n\nDocumentation and FAQ: https://helpcenterdoctor.app/article-templates/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1292355.apps.zdusercontent.com/1292355/assets/1789042637-764f39a65ed83514e5c341f7339b3f4f/logo-small.png","large_icon":"https://1292355.apps.zdusercontent.com/1292355/assets/1789042637-764f39a65ed83514e5c341f7339b3f4f/logo.png","screenshots":["https://1292355.apps.zdusercontent.com/1292355/assets/1789042637-764f39a65ed83514e5c341f7339b3f4f/screenshot-0.png","https://1292355.apps.zdusercontent.com/1292355/assets/1789042637-764f39a65ed83514e5c341f7339b3f4f/screenshot-1.png","https://1292355.apps.zdusercontent.com/1292355/assets/1789042637-764f39a65ed83514e5c341f7339b3f4f/screenshot-2.png"],"installation_count":1},{"id":1292508,"name":"Proactive Outreach","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3781581,"app_id":1292508,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-10T16:38:46Z","updated_at":"2026-09-10T16:38:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3781580,"app_id":1292508,"name":"outreach_library","kind":"hidden","required":false,"position":1,"created_at":"2026-09-10T16:38:46Z","updated_at":"2026-09-10T16:38:46Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6174,"entity_id":1292508,"app_id":1292508,"amount":0,"name":"Free","description":"\u003cp\u003e200 outreach tickets a month, 50 per campaign. 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A test ticket to yourself, required above 100 recipients.\u003c/li\u003e\n\u003cli\u003eDelivery setup: checks the trigger that e-mails proactive tickets and can create a tag-scoped one, plus a STOP trigger that tags replies so opt-outs are counted.\u003c/li\u003e\n\u003cli\u003eDelivery: batches of 100 through the bulk API, a per-minute limit you control, rate limits absorbed, pause and stop, resume after a closed tab without duplicates.\u003c/li\u003e\n\u003cli\u003eReports: created, failed (Zendesk\u0026#39;s error, retry), replied, opted out; one row per recipient with ticket links; CSV export; a view per campaign; tag opted-out users.\u003c/li\u003e\n\u003cli\u003eSaved audiences and templates, campaign history, duplicate to run again.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans (per account, 14-day free trial on paid plans)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFree: 200 tickets a month, 50 per campaign. 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No analytics, cookies or AI services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/proactive-outreach/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eProactive Outreach needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and a plan. Paid plans start with a 14-day free trial.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Proactive Outreach appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eDelivery setup\u003c/strong\u003e once: the app checks that a trigger e-mails new proactive tickets to the requester (most accounts have \u0026quot;Notify requester of new proactive ticket\u0026quot;) and can create a tag-scoped one, plus a STOP trigger so replies with \u0026quot;stop\u0026quot; or \u0026quot;unsubscribe\u0026quot; are counted as opt-outs. Choose who may send campaigns.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eNew campaign\u003c/strong\u003e: build the audience, write the message, review the exclusions and the plan check, send yourself a test ticket, tick the consent box and send. 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Zendesk's own Proactive Tickets app stops functioning after 21 October 2026; this app is an independent replacement, not affiliated with or endorsed by Zendesk.\n\n**What the app does**\n\n- Audience: end users by tag, language, organization or custom field; organization members; requesters of tickets matching tags, status or dates; a CSV file. Merged and deduplicated by e-mail.\n- Exclusions before anything is sent: agents, suspended and shared users, opt-out tags, people contacted in the last N days, domains you exclude, a cap per campaign.\n- Message with placeholders ({{user.first_name|there}}, organization fields, CSV columns, {{date}}) and fallbacks, macros, live preview per recipient and, on Pro, one variant per language.\n- Ticket settings: status, priority, type, form, group, assignee, brand, support address, CCs, tags, custom fields. A test ticket to yourself, required above 100 recipients.\n- Delivery setup: checks the trigger that e-mails proactive tickets and can create a tag-scoped one, plus a STOP trigger that tags replies so opt-outs are counted.\n- Delivery: batches of 100 through the bulk API, a per-minute limit you control, rate limits absorbed, pause and stop, resume after a closed tab without duplicates.\n- Reports: created, failed (Zendesk's error, retry), replied, opted out; one row per recipient with ticket links; CSV export; a view per campaign; tag opted-out users.\n- Saved audiences and templates, campaign history, duplicate to run again.\n\n**Plans (per account, 14-day free trial on paid plans)**\n\nFree: 200 tickets a month, 50 per campaign. Starter: 1,000 a month and per campaign, saved audiences and templates. Pro: 10,000 a month, language variants, campaign views. Business: 50,000 a month, priority support.\n\n**Data disclosure**\n\n- Runs entirely in the agent's browser inside Zendesk Support: no server, no vendor account, no API key.\n- Reads, with the signed-in user's permissions: users, organizations and tickets matched by the audience filters, groups, agents, brands, forms, fields, support addresses, macros, triggers, views and languages.\n- Writes only when you ask: the campaign's tickets, the triggers and views it offers to create, an opt-out tag on users, and shared settings as a setting of this app's installation.\n- Stores campaigns, audiences, templates, the delivery ledger and settings in the browser's local storage; \"Clear local data\" removes it.\n- Nothing goes to the developer or any third party. No analytics, cookies or AI services.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/proactive-outreach/","raw_installation_instructions":"Proactive Outreach needs no account, API key or configuration.\n\n1. 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Admin-only rails. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UF6D6DIc2omZbQYU7bQbTJo","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1UCGCTDIc2omZbQY","cost_id":1762,"cost_type":"CostStripe","active":true,"created_at":"2026-09-13T06:47:27.000Z","updated_at":"2026-09-13T06:47:27.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90},{"id":6190,"entity_id":1293126,"app_id":1293126,"amount":34900,"name":"Enterprise","description":"\u003cp\u003eEverything in Business with four parallel jobs and 400 requests a minute for large accounts, and priority support by e-mail within one business day. 14-day free trial.\u003c/p\u003e\n","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UF6D6DIc2omZbQY271B7mli","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1UCGCTDIc2omZbQY","cost_id":1763,"cost_type":"CostStripe","active":true,"created_at":"2026-09-13T06:47:28.000Z","updated_at":"2026-09-13T06:47:28.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":90}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":62,"name":"Security, Risk and Compliance"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-13T06:47:24Z","updated_at":"2026-09-18T02:17:35Z","terms_conditions_url":"https://helpcenterdoctor.app/terms/","app_organization":{"id":8058,"name":"Help Center Doctor","email":"pablosies96@gmail.com","website":"https://pablo96si.github.io/help-center-doctor-site/","country_code":"IE","stripe_account_id":"acct_1UCGCTDIc2omZbQY","state":null},"locations":[2],"date_published":"2026-09-18T02:17:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-16T00:29:07Z","owner_id":269519,"author_name":"Pablo Simón","author_email":"support@helpcenterdoctor.app","author_url":"https://helpcenterdoctor.app","short_description":"Search, export, change, delete and redact tickets and people, with evidence.","long_description":"\u003cp\u003e\u003cstrong\u003eYour Zendesk data under control, from inside Support: search the whole account with exact counts, export tickets with comments to CSV, Excel or JSON, change or delete thousands of tickets with undo, redact personal data, answer access requests with a complete pack, forget a person, run retention rules after a dry run. Every action leaves evidence.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAbout the developer\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eBuilt and supported by Pablo Simón, an independent developer in Ireland, maker of Help Center Doctor and its sister apps. Not affiliated with or endorsed by Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the app does\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSearch tickets, people and organizations by status, dates, tags, priority, channel, people, brand, satisfaction, custom fields and text. Exact counts for the whole account, not the first 1,000. Saved searches.\u003c/li\u003e\n\u003cli\u003eExport CSV, Excel or JSON with the columns you choose, including custom fields and metrics; comments as one row per comment. Built in your browser.\u003c/li\u003e\n\u003cli\u003eBulk changes to any ticket field, tags and custom fields: review, sample, typed confirmation, batches of 100, per-ticket results, undo.\u003c/li\u003e\n\u003cli\u003eDelete, restore and permanent delete with typed confirmation.\u003c/li\u003e\n\u003cli\u003eRedaction packs: e-mail, phone, cards (Luhn), IBANs (mod 97), national ids (ES, IE, GB, US, DE, FR, IT, PT), your own patterns. Every string is previewed first; attachments too.\u003c/li\u003e\n\u003cli\u003ePeople: a DSAR pack as a ZIP with a printable report, and a right-to-erasure sequence: redact, anonymise, delete.\u003c/li\u003e\n\u003cli\u003eRetention rules with guards and a cap per run: dry run with counts and a sample, then confirm. Nothing runs unattended.\u003c/li\u003e\n\u003cli\u003eEvidence: who, when, criteria, counts and ids for every action; CSV and printable report; on Business and up also stored inside your account.\u003c/li\u003e\n\u003cli\u003eSafety rails: destructive actions admin-only; rate limits respected; a ledger so a closed tab never repeats a batch.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlans (per account, 14-day free trial on paid plans)\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFree: search with exact counts, 2,000 rows on screen, 500 export rows a month. Pro: unlimited exports, bulk changes with undo, DSAR packs. Business: deletion, redaction, anonymisation, retention rules, evidence in the account. Enterprise: more parallel jobs and priority support.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eData disclosure\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRuns entirely in the agent\u0026#39;s browser inside Zendesk Support: no server, no vendor account, no API key.\u003c/li\u003e\n\u003cli\u003eReads, with the signed-in user\u0026#39;s permissions and only when asked: tickets, comments, attachment metadata, users, organizations, account structure, custom objects.\u003c/li\u003e\n\u003cli\u003eWrites only what you confirm: ticket updates, deletions, restores, redactions, user changes, evidence records, and shared settings in this app\u0026#39;s installation.\u003c/li\u003e\n\u003cli\u003eStores evidence, saved searches, export history and ledgers in the browser\u0026#39;s local storage; \u0026quot;Clear local data\u0026quot; removes it.\u003c/li\u003e\n\u003cli\u003eNothing goes to the developer or any third party. No analytics, cookies or AI services.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePrivacy, terms and docs: https://helpcenterdoctor.app/data-custodian/\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eData Custodian needs no account, API key or configuration.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e on this listing (you need to be a Zendesk admin), choose your account and a plan. Paid plans start with a 14-day free trial.\u003c/li\u003e\n\u003cli\u003eOn the installation screen you can restrict the app to certain roles or groups. Click \u003cstrong\u003eInstall\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eOpen Zendesk Support. Data Custodian appears as an icon in the left navigation bar. If you do not see it, reload the page.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eSetup\u003c/strong\u003e once: the app checks your role and plan, loads the account structure, can create the evidence object (Business and up) and lets you decide whether agents may export or run bulk changes. Deletion, redaction and retention are always admin-only.\u003c/li\u003e\n\u003cli\u003eGo to \u003cstrong\u003eSearch\u003c/strong\u003e, build criteria and click Search. Export, change, redact or delete from the results; every action is confirmed and recorded in \u003cstrong\u003eAudit\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eDocumentation and FAQ: https://helpcenterdoctor.app/data-custodian/ · Support: support@helpcenterdoctor.app\u003c/p\u003e\n","raw_long_description":"**Your Zendesk data under control, from inside Support: search the whole account with exact counts, export tickets with comments to CSV, Excel or JSON, change or delete thousands of tickets with undo, redact personal data, answer access requests with a complete pack, forget a person, run retention rules after a dry run. Every action leaves evidence.**\n\n**About the developer**\n\nBuilt and supported by Pablo Simón, an independent developer in Ireland, maker of Help Center Doctor and its sister apps. Not affiliated with or endorsed by Zendesk.\n\n**What the app does**\n\n- Search tickets, people and organizations by status, dates, tags, priority, channel, people, brand, satisfaction, custom fields and text. Exact counts for the whole account, not the first 1,000. Saved searches.\n- Export CSV, Excel or JSON with the columns you choose, including custom fields and metrics; comments as one row per comment. Built in your browser.\n- Bulk changes to any ticket field, tags and custom fields: review, sample, typed confirmation, batches of 100, per-ticket results, undo.\n- Delete, restore and permanent delete with typed confirmation.\n- Redaction packs: e-mail, phone, cards (Luhn), IBANs (mod 97), national ids (ES, IE, GB, US, DE, FR, IT, PT), your own patterns. Every string is previewed first; attachments too.\n- People: a DSAR pack as a ZIP with a printable report, and a right-to-erasure sequence: redact, anonymise, delete.\n- Retention rules with guards and a cap per run: dry run with counts and a sample, then confirm. Nothing runs unattended.\n- Evidence: who, when, criteria, counts and ids for every action; CSV and printable report; on Business and up also stored inside your account.\n- Safety rails: destructive actions admin-only; rate limits respected; a ledger so a closed tab never repeats a batch.\n\n**Plans (per account, 14-day free trial on paid plans)**\n\nFree: search with exact counts, 2,000 rows on screen, 500 export rows a month. Pro: unlimited exports, bulk changes with undo, DSAR packs. Business: deletion, redaction, anonymisation, retention rules, evidence in the account. Enterprise: more parallel jobs and priority support.\n\n**Data disclosure**\n\n- Runs entirely in the agent's browser inside Zendesk Support: no server, no vendor account, no API key.\n- Reads, with the signed-in user's permissions and only when asked: tickets, comments, attachment metadata, users, organizations, account structure, custom objects.\n- Writes only what you confirm: ticket updates, deletions, restores, redactions, user changes, evidence records, and shared settings in this app's installation.\n- Stores evidence, saved searches, export history and ledgers in the browser's local storage; \"Clear local data\" removes it.\n- Nothing goes to the developer or any third party. No analytics, cookies or AI services.\n\nPrivacy, terms and docs: https://helpcenterdoctor.app/data-custodian/","raw_installation_instructions":"Data Custodian needs no account, API key or configuration.\n\n1. Click **Install** on this listing (you need to be a Zendesk admin), choose your account and a plan. Paid plans start with a 14-day free trial.\n2. On the installation screen you can restrict the app to certain roles or groups. Click **Install**.\n3. Open Zendesk Support. Data Custodian appears as an icon in the left navigation bar. If you do not see it, reload the page.\n4. Open **Setup** once: the app checks your role and plan, loads the account structure, can create the evidence object (Business and up) and lets you decide whether agents may export or run bulk changes. Deletion, redaction and retention are always admin-only.\n5. Go to **Search**, build criteria and click Search. Export, change, redact or delete from the results; every action is confirmed and recorded in **Audit**.\n\nDocumentation and FAQ: https://helpcenterdoctor.app/data-custodian/ · Support: support@helpcenterdoctor.app","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1293126.apps.zdusercontent.com/1293126/assets/1789498467-4f5f1c14a47e5bd8752014f13aab6aa6/logo-small.png","large_icon":"https://1293126.apps.zdusercontent.com/1293126/assets/1789498467-4f5f1c14a47e5bd8752014f13aab6aa6/logo.png","screenshots":["https://1293126.apps.zdusercontent.com/1293126/assets/1789498467-4f5f1c14a47e5bd8752014f13aab6aa6/screenshot-0.png","https://1293126.apps.zdusercontent.com/1293126/assets/1789498467-4f5f1c14a47e5bd8752014f13aab6aa6/screenshot-1.png","https://1293126.apps.zdusercontent.com/1293126/assets/1789498467-4f5f1c14a47e5bd8752014f13aab6aa6/screenshot-2.png"],"installation_count":0},{"id":1293223,"name":"Required Fields Manager","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3783498,"app_id":1293223,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-13T23:16:28Z","updated_at":"2026-09-13T23:16:28Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3783497,"app_id":1293223,"name":"fieldRequirements","kind":"hidden","required":false,"position":1,"created_at":"2026-09-13T23:16:27Z","updated_at":"2026-09-13T23:16:27Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6192,"entity_id":1293223,"app_id":1293223,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-13T23:16:29.000Z","updated_at":"2026-09-13T23:16:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-13T23:16:27Z","updated_at":"2026-09-30T04:00:52Z","terms_conditions_url":null,"app_organization":{"id":8092,"name":"Shubhamkk","email":"shubkaush@gmail.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[2,3,4],"date_published":"2026-09-30T04:00:52Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-13T23:16:27Z","owner_id":269519,"author_name":"Shubham Kaushik","author_email":"[email protected]","author_url":"https://shubham-82652.zendesk.com","short_description":"Require specific ticket fields to be filled in, per ticket type and status.","long_description":"\u003cp\u003eRequired Fields Manager lets admins make any custom ticket field required to fill in, for any combination of ticket type and ticket status.\u003c/p\u003e\n\n\u003cp\u003eZendesk\u0026#39;s built-in \u0026#39;required to solve\u0026#39; setting only gives you one rule for the whole account. This app lets Questions, Incidents, Problems, and Tasks each have their own rules for every status a ticket can be in — New, Open, Pending, On-hold, and Solved.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain features\u003c/strong\u003e\u003cbr\u003e\n- Required fields per ticket type (Question, Incident, Problem, Task)\u003cbr\u003e\n- Required fields per ticket status (New, Open, Pending, On-hold, Solved)\u003cbr\u003e\n- Works with any custom ticket field\u003cbr\u003e\n- Agents see a live checklist in the ticket sidebar\u003cbr\u003e\n- Tickets can\u0026#39;t be saved while a required field for the current type/status is empty\u003cbr\u003e\n- No external account, backend, or setup outside Zendesk\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow admins set it up\u003c/strong\u003e\u003cbr\u003e\nOpen Required Fields Manager from the left navigation bar. Pick a ticket type tab, tick the fields that should be required for each status, and click Save. Rules apply immediately for every agent.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat agents see\u003c/strong\u003e\u003cbr\u003e\nThe ticket sidebar shows which fields are required for the ticket\u0026#39;s current type and status, and flags anything still missing. If an agent tries to save before filling those in, the save is stopped and they\u0026#39;re told exactly what\u0026#39;s missing.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat data this app uses\u003c/strong\u003e\u003cbr\u003e\nThis app only reads your ticket fields, ticket type, and ticket status, and writes your saved rules to this app\u0026#39;s own installation settings — all through Zendesk\u0026#39;s standard Apps framework, using your existing session. It has no external server, sends no data outside your Zendesk account, and collects no analytics or personal data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter installing, sign in as an admin and open Required Fields Manager from the left navigation bar. Pick a ticket type, tick the fields that should be required for each status, and click Save. Agents will then see a live checklist in the ticket sidebar, and can\u0026#39;t save a ticket that\u0026#39;s missing a required field for its current type and status.\u003c/p\u003e\n","raw_long_description":"Required Fields Manager lets admins make any custom ticket field required to fill in, for any combination of ticket type and ticket status.\n\nZendesk's built-in 'required to solve' setting only gives you one rule for the whole account. This app lets Questions, Incidents, Problems, and Tasks each have their own rules for every status a ticket can be in — New, Open, Pending, On-hold, and Solved.\n\n**Main features**\n- Required fields per ticket type (Question, Incident, Problem, Task)\n- Required fields per ticket status (New, Open, Pending, On-hold, Solved)\n- Works with any custom ticket field\n- Agents see a live checklist in the ticket sidebar\n- Tickets can't be saved while a required field for the current type/status is empty\n- No external account, backend, or setup outside Zendesk\n\n**How admins set it up**\nOpen Required Fields Manager from the left navigation bar. Pick a ticket type tab, tick the fields that should be required for each status, and click Save. Rules apply immediately for every agent.\n\n**What agents see**\nThe ticket sidebar shows which fields are required for the ticket's current type and status, and flags anything still missing. If an agent tries to save before filling those in, the save is stopped and they're told exactly what's missing.\n\n**What data this app uses**\nThis app only reads your ticket fields, ticket type, and ticket status, and writes your saved rules to this app's own installation settings — all through Zendesk's standard Apps framework, using your existing session. It has no external server, sends no data outside your Zendesk account, and collects no analytics or personal data.","raw_installation_instructions":"After installing, sign in as an admin and open Required Fields Manager from the left navigation bar. Pick a ticket type, tick the fields that should be required for each status, and click Save. Agents will then see a live checklist in the ticket sidebar, and can't save a ticket that's missing a required field for its current type and status.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1293223.apps.zdusercontent.com/1293223/assets/1789341336-73dec196c21205c1ce42d65b22720745/logo-small.png","large_icon":"https://1293223.apps.zdusercontent.com/1293223/assets/1789341336-73dec196c21205c1ce42d65b22720745/logo.png","screenshots":["https://1293223.apps.zdusercontent.com/1293223/assets/1789341336-73dec196c21205c1ce42d65b22720745/screenshot-0.png","https://1293223.apps.zdusercontent.com/1293223/assets/1789341336-73dec196c21205c1ce42d65b22720745/screenshot-1.png","https://1293223.apps.zdusercontent.com/1293223/assets/1789341336-73dec196c21205c1ce42d65b22720745/screenshot-2.png"],"installation_count":0},{"id":1294043,"name":"Stripe by Canadesk","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3786005,"app_id":1294043,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3786000,"app_id":1294043,"name":"stripe_api_key","kind":"text","required":true,"position":1,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":"","secure":true,"scopes":["header"],"options":null},{"id":3786001,"app_id":1294043,"name":"enable_refunds","kind":"checkbox","required":false,"position":2,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786002,"app_id":1294043,"name":"enable_cancellation","kind":"checkbox","required":false,"position":3,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786003,"app_id":1294043,"name":"enable_immediate_cancellation","kind":"checkbox","required":false,"position":4,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786004,"app_id":1294043,"name":"customer_field_key","kind":"text","required":false,"position":5,"created_at":"2026-09-15T19:40:35Z","updated_at":"2026-09-15T19:40:35Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":6202,"entity_id":1294043,"app_id":1294043,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-15T19:40:37.000Z","updated_at":"2026-09-15T19:40:37.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-15T19:40:34Z","updated_at":"2026-09-30T04:23:34Z","terms_conditions_url":"https://zencohereai.xbpmn.com/knowledgebase.php?article=2","app_organization":{"id":3555,"name":"Canadesk","email":"support@canadesk.ca","website":"https://canadesk.ca","country_code":"CA","stripe_account_id":null,"state":null},"locations":[3],"date_published":"2026-09-30T04:23:34Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["ticket_sidebar"],"last_update_time":"2026-09-15T19:40:34Z","owner_id":269519,"author_name":"Canadesk","author_email":"support@canadesk.ca","author_url":"https://canadesk.ca/","short_description":"See and refund a customer's Stripe billing without leaving the ticket","long_description":"\u003ch3\u003eAbout Canadesk\u003c/h3\u003e\n\n\u003cp\u003eCanadesk is a Montréal consultancy. We build small Zendesk apps that do one job, run inside Zendesk, and need no server or account of ours.\u003c/p\u003e\n\n\u003ch3\u003eWhat it does\u003c/h3\u003e\n\n\u003cp\u003eWhen a customer writes in about a charge, the answer is in Stripe. This app puts it in the ticket. Open a ticket and the sidebar looks the requester up in Stripe by email address, then shows:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSubscriptions\u003c/strong\u003e — product, quantity, base price, renewal date, and any cancellation already scheduled.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePayments\u003c/strong\u003e — amount, date, status, card brand and last four digits, and how much is already refunded.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInvoices\u003c/strong\u003e — paid and outstanding, with amounts, due dates, and links to the hosted invoice and the PDF.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer record\u003c/strong\u003e — email, phone, addresses, currency and balance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eA warning at the top names trouble before an agent scrolls for it: a declined card, a subscription Stripe could not collect, an invoice still owed.\u003c/p\u003e\n\n\u003ch3\u003eWhat an agent can do\u003c/h3\u003e\n\n\u003cp\u003eEach action stays off until an administrator turns it on.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRefund a card payment, in full or in part. The panel shows what has already gone back and what is still refundable, and refuses more.\u003c/li\u003e\n\u003cli\u003eCancel a subscription at the end of the paid period, and undo that while it is still pending.\u003c/li\u003e\n\u003cli\u003eEnd a subscription immediately. This has its own separate setting, because it cannot be undone.\u003c/li\u003e\n\u003cli\u003eCopy the customer\u0026#39;s billing portal login link into a reply.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eEvery completed action becomes a private note on the ticket: which agent, what amount, and the identifiers Stripe returned. If a request is interrupted, the app says so, locks that payment or subscription, and checks with Stripe rather than guessing or sending it twice.\u003c/p\u003e\n\n\u003ch3\u003ePrivacy and data\u003c/h3\u003e\n\n\u003cp\u003eThere is no Canadesk server and no account to create. Nothing the app reads or writes passes through us.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRead from Zendesk:\u003c/strong\u003e the ticket ID, the requester\u0026#39;s name and email address, the agent\u0026#39;s name and email address, the app\u0026#39;s own settings, and a Stripe customer ID user field if you configure one.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSent to Stripe:\u003c/strong\u003e the requester\u0026#39;s email address, to find their customer record. For a refund or cancellation: the payment or subscription ID, the amount, the reason chosen, and metadata holding the operation and ticket IDs, so the action can be traced.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWritten back to Zendesk:\u003c/strong\u003e a private note on the ticket recording the action, and the Stripe customer ID onto the requester\u0026#39;s user field if an agent asks.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStored:\u003c/strong\u003e nothing outside Stripe and your own Zendesk account. Unresolved actions are kept in the agent\u0026#39;s own browser so an interrupted refund is never repeated; that record holds identifiers and amounts, never card data.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSent anywhere else:\u003c/strong\u003e nothing. api.stripe.com is the only host the app may contact, and Zendesk enforces that. No analytics, no tracking, no third parties.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eYour Stripe key is stored as a Zendesk secure setting, inserted by Zendesk\u0026#39;s proxy, and never reaches the browser. Use a restricted key: with read-only permissions, the write buttons never appear.\u003c/p\u003e\n\n\u003cp\u003eFree.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eBefore you start\u003c/h3\u003e\n\n\u003cp\u003eYou need a Stripe account and permission to create API keys in it.\u003c/p\u003e\n\n\u003ch3\u003eCreate a Stripe key\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Stripe, go to \u003cstrong\u003eDevelopers → API keys → Create restricted key\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eGive it these permissions: Customers read, Subscriptions read and write, PaymentIntents read, Charges read, Invoices read, Refunds read and write, Balance read.\u003c/li\u003e\n\u003cli\u003eProducts read and Billing portal read are optional. They only improve what the app can show.\u003c/li\u003e\n\u003cli\u003eCopy the key. It starts with \u003ccode\u003erk_\u003c/code\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eSet up the app\u003c/h3\u003e\n\n\u003col\u003e\n\u003cli\u003ePaste the key into \u003cstrong\u003eStripe restricted API key\u003c/strong\u003e below. It is stored as a secure setting and inserted by Zendesk\u0026#39;s proxy, never by the browser.\u003c/li\u003e\n\u003cli\u003eLeave the refund and cancellation switches off for now.\u003c/li\u003e\n\u003cli\u003eSave, open a ticket from a customer you can find in Stripe, and check that their billing appears in the sidebar.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eTurn on the actions you want\u003c/h3\u003e\n\n\u003cp\u003eThe app shows the refund and cancellation buttons to everyone who can open it, or to nobody. It cannot tell one agent from another, so decide who should have them before switching them on.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eAllow agents to refund payments\u003c/strong\u003e — full and partial refunds of card payments.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAllow agents to cancel subscriptions at period end\u003c/strong\u003e — reversible while it is still pending.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAllow agents to cancel subscriptions immediately\u003c/strong\u003e — separate, because it cannot be undone.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch3\u003eOptional\u003c/h3\u003e\n\n\u003cp\u003eIf you already have a Zendesk user field holding a Stripe customer ID, enter its key in \u003cstrong\u003eStripe customer ID user field key\u003c/strong\u003e. Agents can then pin a requester to a particular Stripe customer, which helps when someone writes in from a different address than the one they pay with. Leave it blank to match on email address alone.\u003c/p\u003e\n\n\u003cp\u003eStart with a test-mode key if you would rather look around first. The app reads which mode the key belongs to and labels itself accordingly.\u003c/p\u003e\n","raw_long_description":"### About Canadesk\n\nCanadesk is a Montréal consultancy. We build small Zendesk apps that do one job, run inside Zendesk, and need no server or account of ours.\n\n### What it does\n\nWhen a customer writes in about a charge, the answer is in Stripe. This app puts it in the ticket. Open a ticket and the sidebar looks the requester up in Stripe by email address, then shows:\n\n* **Subscriptions** — product, quantity, base price, renewal date, and any cancellation already scheduled.\n* **Payments** — amount, date, status, card brand and last four digits, and how much is already refunded.\n* **Invoices** — paid and outstanding, with amounts, due dates, and links to the hosted invoice and the PDF.\n* **Customer record** — email, phone, addresses, currency and balance.\n\nA warning at the top names trouble before an agent scrolls for it: a declined card, a subscription Stripe could not collect, an invoice still owed.\n\n### What an agent can do\n\nEach action stays off until an administrator turns it on.\n\n* Refund a card payment, in full or in part. The panel shows what has already gone back and what is still refundable, and refuses more.\n* Cancel a subscription at the end of the paid period, and undo that while it is still pending.\n* End a subscription immediately. This has its own separate setting, because it cannot be undone.\n* Copy the customer's billing portal login link into a reply.\n\nEvery completed action becomes a private note on the ticket: which agent, what amount, and the identifiers Stripe returned. If a request is interrupted, the app says so, locks that payment or subscription, and checks with Stripe rather than guessing or sending it twice.\n\n### Privacy and data\n\nThere is no Canadesk server and no account to create. Nothing the app reads or writes passes through us.\n\n* **Read from Zendesk:** the ticket ID, the requester's name and email address, the agent's name and email address, the app's own settings, and a Stripe customer ID user field if you configure one.\n* **Sent to Stripe:** the requester's email address, to find their customer record. For a refund or cancellation: the payment or subscription ID, the amount, the reason chosen, and metadata holding the operation and ticket IDs, so the action can be traced.\n* **Written back to Zendesk:** a private note on the ticket recording the action, and the Stripe customer ID onto the requester's user field if an agent asks.\n* **Stored:** nothing outside Stripe and your own Zendesk account. Unresolved actions are kept in the agent's own browser so an interrupted refund is never repeated; that record holds identifiers and amounts, never card data.\n* **Sent anywhere else:** nothing. api.stripe.com is the only host the app may contact, and Zendesk enforces that. No analytics, no tracking, no third parties.\n\nYour Stripe key is stored as a Zendesk secure setting, inserted by Zendesk's proxy, and never reaches the browser. Use a restricted key: with read-only permissions, the write buttons never appear.\n\nFree.","raw_installation_instructions":"### Before you start\n\nYou need a Stripe account and permission to create API keys in it.\n\n### Create a Stripe key\n\n1. In Stripe, go to **Developers → API keys → Create restricted key**.\n2. Give it these permissions: Customers read, Subscriptions read and write, PaymentIntents read, Charges read, Invoices read, Refunds read and write, Balance read.\n3. Products read and Billing portal read are optional. They only improve what the app can show.\n4. Copy the key. It starts with `rk_`.\n\n### Set up the app\n\n1. Paste the key into **Stripe restricted API key** below. It is stored as a secure setting and inserted by Zendesk's proxy, never by the browser.\n2. Leave the refund and cancellation switches off for now.\n3. Save, open a ticket from a customer you can find in Stripe, and check that their billing appears in the sidebar.\n\n### Turn on the actions you want\n\nThe app shows the refund and cancellation buttons to everyone who can open it, or to nobody. It cannot tell one agent from another, so decide who should have them before switching them on.\n\n1. **Allow agents to refund payments** — full and partial refunds of card payments.\n2. **Allow agents to cancel subscriptions at period end** — reversible while it is still pending.\n3. **Allow agents to cancel subscriptions immediately** — separate, because it cannot be undone.\n\n### Optional\n\nIf you already have a Zendesk user field holding a Stripe customer ID, enter its key in **Stripe customer ID user field key**. Agents can then pin a requester to a particular Stripe customer, which helps when someone writes in from a different address than the one they pay with. Leave it blank to match on email address alone.\n\nStart with a test-mode key if you would rather look around first. The app reads which mode the key belongs to and labels itself accordingly.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1294043.apps.zdusercontent.com/1294043/assets/1789501068-83ee23f0f3d65fe7cf558c274cdf9eff/logo-small.png","large_icon":"https://1294043.apps.zdusercontent.com/1294043/assets/1789501068-83ee23f0f3d65fe7cf558c274cdf9eff/logo.png","screenshots":["https://1294043.apps.zdusercontent.com/1294043/assets/1789501068-83ee23f0f3d65fe7cf558c274cdf9eff/screenshot-0.png","https://1294043.apps.zdusercontent.com/1294043/assets/1789501068-83ee23f0f3d65fe7cf558c274cdf9eff/screenshot-1.png","https://1294043.apps.zdusercontent.com/1294043/assets/1789501068-83ee23f0f3d65fe7cf558c274cdf9eff/screenshot-2.png"],"installation_count":0},{"id":1294100,"name":"Dual Frame","state":"published","version":"0.7.6","framework_version":"2.0","parameters":[{"id":3786314,"app_id":1294100,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-16T00:22:58Z","updated_at":"2026-09-16T00:22:58Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3786298,"app_id":1294100,"name":"websites","kind":"multiline","required":false,"position":1,"created_at":"2026-09-16T00:22:56Z","updated_at":"2026-09-16T00:22:56Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3786299,"app_id":1294100,"name":"allowed_origins","kind":"multiline","required":false,"position":2,"created_at":"2026-09-16T00:22:56Z","updated_at":"2026-09-16T00:22:56Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3786300,"app_id":1294100,"name":"nav_enabled","kind":"checkbox","required":false,"position":3,"created_at":"2026-09-16T00:22:56Z","updated_at":"2026-09-16T00:22:56Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3786301,"app_id":1294100,"name":"nav_url","kind":"url","required":false,"position":4,"created_at":"2026-09-16T00:22:56Z","updated_at":"2026-09-16T00:22:56Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3786302,"app_id":1294100,"name":"nav_title","kind":"text","required":false,"position":5,"created_at":"2026-09-16T00:22:56Z","updated_at":"2026-09-16T00:22:56Z","default_value":"Team workspace","secure":false,"scopes":null,"options":null},{"id":3786303,"app_id":1294100,"name":"nav_auto_load","kind":"checkbox","required":false,"position":6,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786304,"app_id":1294100,"name":"ticket_enabled","kind":"checkbox","required":false,"position":7,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3786305,"app_id":1294100,"name":"ticket_url","kind":"url","required":false,"position":8,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"","secure":false,"scopes":null,"options":null},{"id":3786306,"app_id":1294100,"name":"ticket_title","kind":"text","required":false,"position":9,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"Ticket resource","secure":false,"scopes":null,"options":null},{"id":3786307,"app_id":1294100,"name":"ticket_auto_load","kind":"checkbox","required":false,"position":10,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786308,"app_id":1294100,"name":"ticket_height","kind":"number","required":false,"position":11,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"600","secure":false,"scopes":null,"options":null},{"id":3786309,"app_id":1294100,"name":"open_external","kind":"checkbox","required":false,"position":12,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"t","secure":false,"scopes":null,"options":null},{"id":3786310,"app_id":1294100,"name":"workspace_favorites","kind":"checkbox","required":false,"position":13,"created_at":"2026-09-16T00:22:57Z","updated_at":"2026-09-16T00:22:57Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786311,"app_id":1294100,"name":"workspace_compare","kind":"checkbox","required":false,"position":14,"created_at":"2026-09-16T00:22:58Z","updated_at":"2026-09-16T00:22:58Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786312,"app_id":1294100,"name":"workspace_expand","kind":"checkbox","required":false,"position":15,"created_at":"2026-09-16T00:22:58Z","updated_at":"2026-09-16T00:22:58Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":3786313,"app_id":1294100,"name":"website_protection","kind":"multiline","required":false,"position":16,"created_at":"2026-09-16T00:22:58Z","updated_at":"2026-09-16T00:22:58Z","default_value":"","secure":false,"scopes":null,"options":null}],"plans":[{"id":6203,"entity_id":1294100,"app_id":1294100,"amount":500,"name":null,"description":"","plan_type":"per_account","plan_feature":null,"stripe_plan_id":"price_1UFva3EiJoK1ecamRBfolMcd","stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","stripe_account":"acct_1QwAI9EiJoK1ecam","cost_id":1767,"cost_type":"CostStripe","active":true,"created_at":"2026-09-16T00:23:00.000Z","updated_at":"2026-09-16T00:23:00.000Z","trial_days":14,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["support"],"categories":[{"id":59,"name":"Knowledge and Content Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":"pk_live_515pqTUIoNLTFNoTZSBS76HVNfIlK27qzrUnYhOb78vNqnqhtktE9s1UpymUVY6jfJ2O2Pm2bwoDfYStkeMbNfbMh00VSBhXqFv","created_at":"2026-09-16T00:22:53Z","updated_at":"2026-09-21T06:13:04Z","terms_conditions_url":"https://laplantemanagement.com/privacy","app_organization":{"id":4612,"name":"LaPlante Management","email":"support@laplantemanagement.com","website":"https://laplantemanagement.com","country_code":"US","stripe_account_id":"acct_1QwAI9EiJoK1ecam","state":"published"},"locations":[2,3,1],"date_published":"2026-09-21T06:13:03Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","top_bar"],"last_update_time":"2026-09-16T00:22:53Z","owner_id":269519,"author_name":"LaPlante Management","author_email":"apps@laplantemanagement.com","author_url":"https://laplantemanagement.com/","short_description":"Organize team bookmarks and embed websites across your Zendesk workspace.","long_description":"\u003ch2\u003eAbout this app\u003c/h2\u003e\n\n\u003cp\u003eDesigned by LaPlante Management, \u003cstrong\u003eDual Frame\u003c/strong\u003e brings shared website bookmarks and embedded tools into Zendesk. Give agents one organized menu for reference pages, tools and reporting links, with no iframe code to write.\u003c/p\u003e\n\n\u003cp\u003ePlace bookmarks in full navigation, beside tickets or in a top-menu pop-up. Reuse them across locations and tailor menus to agent groups.\u003c/p\u003e\n\n\u003ch2\u003eWhat it helps you do\u003c/h2\u003e\n\n\u003cp\u003e☑ Organize up to 20 shared bookmarks with names, folders, search and optional personal favorites.\u003cbr\u003e\n☑ Keep compatible instructions, documentation and web tools beside the ticket being handled.\u003cbr\u003e\n☑ Open resources from the top menu in a screen-responsive pop-up, then move to the full app or a new tab.\u003cbr\u003e\n☑ Compare two compatible resources side by side in the optional full-page workspace; collapse the menu for more room.\u003cbr\u003e\n☑ Configure team menus once; disable bookmarks without deleting their settings.\u003cbr\u003e\n☑ Confirmed embedding restrictions switch bookmarks to New tab only across locations.\u003c/p\u003e\n\n\u003ch2\u003eCommon use cases\u003c/h2\u003e\n\n\u003cp\u003eUse troubleshooting guides, product references, calculators, status pages and compatible live dashboards. Bookmark Zendesk Explore reporting, real-time monitoring and Help Center pages for new-tab access with existing permissions.\u003c/p\u003e\n\n\u003ch2\u003eHow it works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003eIn Manage websites, enter a name and address; HTTPS is added when omitted.\u003c/li\u003e\n\u003cli\u003eChoose locations, groups and embedded or new-tab opening. Review compatibility results.\u003c/li\u003e\n\u003cli\u003eSave and refresh the Zendesk browser tab. Agents find resources in their configured menus.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch2\u003eData and privacy\u003c/h2\u003e\n\n\u003cp\u003eSettings and recent editor changes are stored with the installation. Group menus read agent membership; favorites use agent identity and browser-local storage. New addresses receive anonymous header checks through Zendesk unless marked Requires sign-in. Viewing sends no ticket fields automatically. Websites receive browser requests. \u003ca href=\"https://laplantemanagement.com/privacy/\"\u003ePrivacy policy\u003c/a\u003e. Contact Support shows account/agent details and creates a ticket only on Send.\u003c/p\u003e\n\n\u003ch2\u003eRequirements and limitations\u003c/h2\u003e\n\n\u003cp\u003eAdministrator setup and supported HTTPS URLs are required. Embedding depends on the website and browser sign-in rules. General query strings/fragments are unsupported; recognized Zendesk links are exceptions that open in new tabs. Group menus do not grant website access. Favorites, comparison and ticket/navigation expansion are optional. Separate windows start fresh; unsaved work does not transfer.\u003c/p\u003e\n\n\u003ch2\u003eGrown by LaPlante Management\u003c/h2\u003e\n\n\u003cp\u003eThis app was designed and developed by \u003ca href=\"https://laplantemanagement.com/\"\u003eLaPlante Management\u003c/a\u003e, a Zendesk Advanced Implementation Partner and Partner of the Year.\u003c/p\u003e\n\n\u003cp\u003eNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit \u003ca href=\"https://laplantemanagement.com/\"\u003elaplantemanagement.com\u003c/a\u003e to learn more.\u003c/p\u003e\n\n\u003cp\u003eInstall \u003cstrong\u003eDual Frame\u003c/strong\u003e to put your team\u0026#39;s websites where agents work.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eInstall \u003cstrong\u003eDual Frame\u003c/strong\u003e using a Zendesk administrator account.\u003c/li\u003e\n\u003cli\u003eOpen \u003cstrong\u003eDual Frame\u003c/strong\u003e from Zendesk navigation and select Manage websites.\u003c/li\u003e\n\u003cli\u003eAdd website names and supported addresses; HTTPS is added automatically when omitted. No iframe code is required.\u003c/li\u003e\n\u003cli\u003eExpand each entry’s Settings to choose folders, agent groups, locations and opening behavior. Review compatibility before relying on an embedded website. New or changed active addresses are checked on save; mark sign-in-required pages to skip anonymous checks. Optionally configure approved domains.\u003c/li\u003e\n\u003cli\u003eEnable personal favorites, two-resource viewing or ticket/navigation pop-ups if your team needs them. Each is optional and off by default.\u003c/li\u003e\n\u003cli\u003eSave websites and refresh the full Zendesk browser tab in each open session. Test visibility with representative agents and check the configured websites in each chosen location.\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport:\u003c/strong\u003e In-app Contact Support in navigation; apps@laplantemanagement.com.\u003cbr\u003e\n\u003cstrong\u003ePrivacy policy:\u003c/strong\u003e \u003ca href=\"https://laplantemanagement.com/privacy/\"\u003eLaPlante Management Privacy Policy\u003c/a\u003e\u003cbr\u003e\n\u003cstrong\u003eTerms:\u003c/strong\u003e \u003ca href=\"https://laplantemanagement.com/privacy\"\u003eLaPlante Management\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"## About this app\n\nDesigned by LaPlante Management, **Dual Frame** brings shared website bookmarks and embedded tools into Zendesk. Give agents one organized menu for reference pages, tools and reporting links, with no iframe code to write.\n\nPlace bookmarks in full navigation, beside tickets or in a top-menu pop-up. Reuse them across locations and tailor menus to agent groups.\n\n## What it helps you do\n\n☑ Organize up to 20 shared bookmarks with names, folders, search and optional personal favorites.\n☑ Keep compatible instructions, documentation and web tools beside the ticket being handled.\n☑ Open resources from the top menu in a screen-responsive pop-up, then move to the full app or a new tab.\n☑ Compare two compatible resources side by side in the optional full-page workspace; collapse the menu for more room.\n☑ Configure team menus once; disable bookmarks without deleting their settings.\n☑ Confirmed embedding restrictions switch bookmarks to New tab only across locations.\n\n## Common use cases\n\nUse troubleshooting guides, product references, calculators, status pages and compatible live dashboards. Bookmark Zendesk Explore reporting, real-time monitoring and Help Center pages for new-tab access with existing permissions.\n\n## How it works\n\n1. In Manage websites, enter a name and address; HTTPS is added when omitted.\n2. Choose locations, groups and embedded or new-tab opening. Review compatibility results.\n3. Save and refresh the Zendesk browser tab. Agents find resources in their configured menus.\n\n## Data and privacy\n\nSettings and recent editor changes are stored with the installation. Group menus read agent membership; favorites use agent identity and browser-local storage. New addresses receive anonymous header checks through Zendesk unless marked Requires sign-in. Viewing sends no ticket fields automatically. Websites receive browser requests. [Privacy policy](https://laplantemanagement.com/privacy/). Contact Support shows account/agent details and creates a ticket only on Send.\n\n## Requirements and limitations\n\nAdministrator setup and supported HTTPS URLs are required. Embedding depends on the website and browser sign-in rules. General query strings/fragments are unsupported; recognized Zendesk links are exceptions that open in new tabs. Group menus do not grant website access. Favorites, comparison and ticket/navigation expansion are optional. Separate windows start fresh; unsaved work does not transfer.\n\n## Grown by LaPlante Management\n\nThis app was designed and developed by [LaPlante Management](https://laplantemanagement.com/), a Zendesk Advanced Implementation Partner and Partner of the Year.\n\nNeed a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit [laplantemanagement.com](https://laplantemanagement.com/) to learn more.\n\n\nInstall **Dual Frame** to put your team's websites where agents work.","raw_installation_instructions":"1. Install **Dual Frame** using a Zendesk administrator account.\n2. Open **Dual Frame** from Zendesk navigation and select Manage websites.\n3. Add website names and supported addresses; HTTPS is added automatically when omitted. No iframe code is required.\n4. Expand each entry’s Settings to choose folders, agent groups, locations and opening behavior. Review compatibility before relying on an embedded website. New or changed active addresses are checked on save; mark sign-in-required pages to skip anonymous checks. Optionally configure approved domains.\n5. Enable personal favorites, two-resource viewing or ticket/navigation pop-ups if your team needs them. Each is optional and off by default.\n6. Save websites and refresh the full Zendesk browser tab in each open session. Test visibility with representative agents and check the configured websites in each chosen location.\n\n**Support:** In-app Contact Support in navigation; apps@laplantemanagement.com.\n**Privacy policy:** [LaPlante Management Privacy Policy](https://laplantemanagement.com/privacy/)\n**Terms:** [LaPlante Management](https://laplantemanagement.com/privacy)","visibility":"public","promoted":false,"featured":false,"paid":true,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1294100.apps.zdusercontent.com/1294100/assets/1789516697-ee5fbc81fc943210dae3817afa32db9b/logo-small.png","large_icon":"https://1294100.apps.zdusercontent.com/1294100/assets/1789516697-ee5fbc81fc943210dae3817afa32db9b/logo.png","screenshots":["https://1294100.apps.zdusercontent.com/1294100/assets/1789516697-ee5fbc81fc943210dae3817afa32db9b/screenshot-0.png","https://1294100.apps.zdusercontent.com/1294100/assets/1789516697-ee5fbc81fc943210dae3817afa32db9b/screenshot-1.png","https://1294100.apps.zdusercontent.com/1294100/assets/1789516697-ee5fbc81fc943210dae3817afa32db9b/screenshot-2.png"],"installation_count":0},{"id":1297973,"name":"Customer Notes","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3797940,"app_id":1297973,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-28T06:40:43Z","updated_at":"2026-09-28T06:40:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6233,"entity_id":1297973,"app_id":1297973,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-28T06:40:44.000Z","updated_at":"2026-09-28T06:40:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-28T06:40:42Z","updated_at":"2026-10-02T04:29:32Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2,3,5],"date_published":"2026-10-02T04:29:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","user_sidebar"],"last_update_time":"2026-09-28T06:40:42Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Notes, traits and ticket history for every customer, right next to the ticket","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eKnow who you are talking to, on every ticket\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eCustomer Notes\u003c/strong\u003e puts a living profile of the customer next to every ticket. Agents write notes about the person, not the ticket, tag them with traits like VIP or Do not call, and see their history and health at a glance.\u003c/p\u003e\n\n\u003cp\u003eEverything is stored \u003cstrong\u003einside your own Zendesk account\u003c/strong\u003e as custom objects and runs as the signed-in agent. Nothing to configure, and the app is free.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003ch2\u003eA customer profile in every ticket\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eProfile card\u003c/strong\u003e - avatar, name, organisation and the customer\u0026#39;s local time.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHealth badge\u003c/strong\u003e - Healthy, Watch or At risk, based on satisfaction ratings, escalations, open tickets and warning notes. Hover to see why.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket history\u003c/strong\u003e - ticket counts, last contact, CSAT, escalations and the five most recent tickets.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFollows the requester\u003c/strong\u003e - and also appears on user profiles.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eNotes that follow the customer\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWritten once, seen everywhere\u003c/strong\u003e - every agent sees the note on every future ticket from that person.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFour categories\u003c/strong\u003e - Info, Warning, VIP and Recurring issue.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eQuick notes\u003c/strong\u003e - one-click chips such as \u0026quot;Upset\u0026quot; or \u0026quot;Promised callback\u0026quot;.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink tickets with #\u003c/strong\u003e - autocomplete the customer\u0026#39;s recent tickets; the source ticket is recorded automatically.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePin, edit and delete\u003c/strong\u003e - pinned notes stay at the top; agents manage their own notes, admins manage any.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eTraits that work with the rest of Zendesk\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLabel the customer\u003c/strong\u003e - VIP, Demanding, Technical, Non-native English and Do not call out of the box.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMirrored to user tags\u003c/strong\u003e - such as \u003ccode\u003ecn_vip\u003c/code\u003e, for use in triggers, views, SLAs and reporting.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eDirectory and activity feed\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEvery annotated customer in one place\u003c/strong\u003e - from the navigation bar, with a warnings-only filter and search for any user.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTeam activity feed\u003c/strong\u003e - the 50 latest notes across all customers.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSettings for admins\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eYour own traits and quick notes\u003c/strong\u003e - up to 20 traits and 12 quick notes, with changes reaching agents without a reinstall.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eConsiderate by design\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eYour data stays in Zendesk\u003c/strong\u003e and your roles and permissions apply.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLight and dark mode\u003c/strong\u003e, built with Zendesk\u0026#39;s own design system.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Know who you are talking to, on every ticket #\n\nSweetHawk's **Customer Notes** puts a living profile of the customer next to every ticket. Agents write notes about the person, not the ticket, tag them with traits like VIP or Do not call, and see their history and health at a glance.\n\nEverything is stored **inside your own Zendesk account** as custom objects and runs as the signed-in agent. Nothing to configure, and the app is free.\n\n# Features #\n\n## A customer profile in every ticket ##\n\n* **Profile card** - avatar, name, organisation and the customer's local time.\n* **Health badge** - Healthy, Watch or At risk, based on satisfaction ratings, escalations, open tickets and warning notes. Hover to see why.\n* **Ticket history** - ticket counts, last contact, CSAT, escalations and the five most recent tickets.\n* **Follows the requester** - and also appears on user profiles.\n\n## Notes that follow the customer ##\n\n* **Written once, seen everywhere** - every agent sees the note on every future ticket from that person.\n* **Four categories** - Info, Warning, VIP and Recurring issue.\n* **Quick notes** - one-click chips such as \"Upset\" or \"Promised callback\".\n* **Link tickets with #** - autocomplete the customer's recent tickets; the source ticket is recorded automatically.\n* **Pin, edit and delete** - pinned notes stay at the top; agents manage their own notes, admins manage any.\n\n## Traits that work with the rest of Zendesk ##\n\n* **Label the customer** - VIP, Demanding, Technical, Non-native English and Do not call out of the box.\n* **Mirrored to user tags** - such as `cn_vip`, for use in triggers, views, SLAs and reporting.\n\n## Directory and activity feed ##\n\n* **Every annotated customer in one place** - from the navigation bar, with a warnings-only filter and search for any user.\n* **Team activity feed** - the 50 latest notes across all customers.\n\n## Settings for admins ##\n\n* **Your own traits and quick notes** - up to 20 traits and 12 quick notes, with changes reaching agents without a reinstall.\n\n## Considerate by design ##\n\n* **Your data stays in Zendesk** and your roles and permissions apply.\n* **Light and dark mode**, built with Zendesk's own design system.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1297973.apps.zdusercontent.com/1297973/assets/1790577610-24cb6d76e475b8047c1ba25cc2f4df58/logo-small.png","large_icon":"https://1297973.apps.zdusercontent.com/1297973/assets/1790577610-24cb6d76e475b8047c1ba25cc2f4df58/logo.png","screenshots":["https://1297973.apps.zdusercontent.com/1297973/assets/1790577610-24cb6d76e475b8047c1ba25cc2f4df58/screenshot-0.png","https://1297973.apps.zdusercontent.com/1297973/assets/1790577610-24cb6d76e475b8047c1ba25cc2f4df58/screenshot-1.png","https://1297973.apps.zdusercontent.com/1297973/assets/1790577610-24cb6d76e475b8047c1ba25cc2f4df58/screenshot-2.png"],"installation_count":0},{"id":1297974,"name":"Outreach","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3797941,"app_id":1297974,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-28T06:42:15Z","updated_at":"2026-09-28T06:42:15Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6234,"entity_id":1297974,"app_id":1297974,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-28T06:42:17.000Z","updated_at":"2026-09-28T06:42:17.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-28T06:42:15Z","updated_at":"2026-10-02T04:29:37Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-10-02T04:29:37Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-28T06:42:15Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Write a ticket once and create it for every requester who needs it, in one go","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eProactive support, one ticket at a time – for everyone at once\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eOutreach\u003c/strong\u003e puts a proactive ticket composer in the Zendesk Support navigation bar. Pick the people, write the ticket once, personalise it with placeholders, and Outreach creates one ticket per person through Zendesk\u0026#39;s own bulk API, with live progress and a per-person result.\u003c/p\u003e\n\n\u003cp\u003eThe app runs \u003cstrong\u003eentirely inside Zendesk\u003c/strong\u003e, using your account\u0026#39;s own API as the signed-in agent. There is no external service, nothing to configure and no data ever leaves Zendesk.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003ch2\u003ePick the people, four ways\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSearch people\u003c/strong\u003e - find requesters by name or email and add them one by one, or all at once.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhole organisation\u003c/strong\u003e - add everyone in an organisation, however many pages of users that is.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEveryone with a tag\u003c/strong\u003e - add every user carrying a user tag, with no limit on the size of the list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePaste or import addresses\u003c/strong\u003e - paste a list of emails (one per line, or \u003ccode\u003eName \u0026lt;email\u0026gt;\u003c/code\u003e), or import any text or CSV file; every address in it is picked up. People who are not yet users in Zendesk are created when their ticket is.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWrite it once, personalise it for each person\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePlaceholders\u003c/strong\u003e - \u003ccode\u003e{{name}}\u003c/code\u003e, \u003ccode\u003e{{first_name}}\u003c/code\u003e, \u003ccode\u003e{{email}}\u003c/code\u003e and \u003ccode\u003e{{organization}}\u003c/code\u003e are filled in per ticket, with a live preview for the first recipient.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePublic reply or internal note\u003c/strong\u003e - email every requester, or pre-create tickets as internal notes for your team to work through.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAll the ticket fields you need\u003c/strong\u003e - status, priority, type, group, assign to me, and tags.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStart from an existing ticket\u003c/strong\u003e - reuse the subject and message of any ticket as your template.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Proactive support, one ticket at a time – for everyone at once #\n\nSweetHawk's **Outreach** puts a proactive ticket composer in the Zendesk Support navigation bar. Pick the people, write the ticket once, personalise it with placeholders, and Outreach creates one ticket per person through Zendesk's own bulk API, with live progress and a per-person result.\n\nThe app runs **entirely inside Zendesk**, using your account's own API as the signed-in agent. There is no external service, nothing to configure and no data ever leaves Zendesk.\n\n# Features #\n\n## Pick the people, four ways ##\n\n* **Search people** - find requesters by name or email and add them one by one, or all at once.\n* **Whole organisation** - add everyone in an organisation, however many pages of users that is.\n* **Everyone with a tag** - add every user carrying a user tag, with no limit on the size of the list.\n* **Paste or import addresses** - paste a list of emails (one per line, or `Name \u003cemail\u003e`), or import any text or CSV file; every address in it is picked up. People who are not yet users in Zendesk are created when their ticket is.\n\n## Write it once, personalise it for each person ##\n\n* **Placeholders** - `{{name}}`, `{{first_name}}`, `{{email}}` and `{{organization}}` are filled in per ticket, with a live preview for the first recipient.\n* **Public reply or internal note** - email every requester, or pre-create tickets as internal notes for your team to work through.\n* **All the ticket fields you need** - status, priority, type, group, assign to me, and tags.\n* **Start from an existing ticket** - reuse the subject and message of any ticket as your template.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1297974.apps.zdusercontent.com/1297974/assets/1790577695-5e44b0fd3c58253b398d04bfd8ff8fb7/logo-small.png","large_icon":"https://1297974.apps.zdusercontent.com/1297974/assets/1790577695-5e44b0fd3c58253b398d04bfd8ff8fb7/logo.png","screenshots":["https://1297974.apps.zdusercontent.com/1297974/assets/1790577695-5e44b0fd3c58253b398d04bfd8ff8fb7/screenshot-0.png","https://1297974.apps.zdusercontent.com/1297974/assets/1790577695-5e44b0fd3c58253b398d04bfd8ff8fb7/screenshot-1.png","https://1297974.apps.zdusercontent.com/1297974/assets/1790577695-5e44b0fd3c58253b398d04bfd8ff8fb7/screenshot-2.png"],"installation_count":0},{"id":1297977,"name":"Power Views","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":3797951,"app_id":1297977,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-28T06:46:38Z","updated_at":"2026-09-28T06:46:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3797950,"app_id":1297977,"name":"view_tree","kind":"hidden","required":false,"position":1,"created_at":"2026-09-28T06:46:37Z","updated_at":"2026-09-28T06:46:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6235,"entity_id":1297977,"app_id":1297977,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-28T06:46:39.000Z","updated_at":"2026-09-28T06:46:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-28T06:46:37Z","updated_at":"2026-10-02T04:29:43Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-10-02T04:29:43Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-28T06:46:37Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Supercharged ticket views: live-edit conditions and columns, organise views, and bulk edit tickets","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eTicket views, for power users\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003ePower Views\u003c/strong\u003e is an alternative to the built-in views page. Organise views into folders, edit them live and watch the results change as you type, and bulk edit anything from two tickets to the whole view.\u003c/p\u003e\n\n\u003cp\u003eThe app runs \u003cstrong\u003eentirely inside Zendesk\u003c/strong\u003e using your own API access. There is no external service and nothing to configure.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFolders for views\u003c/strong\u003e - organise personal and shared views into nested folders with drag and drop. The structure is shared with your whole team.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLive counts\u003c/strong\u003e - every view shows its ticket count, plus how much it grew or shrank since you last looked. Pin favourites, filter the list and tuck inactive views away.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLive view editing\u003c/strong\u003e - edit conditions, columns, grouping and sorting right above the tickets and watch the list refresh as you type. Nothing is saved until you say so.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate or save as new\u003c/strong\u003e - update the view in place, or save your variation as a new personal, group or shared view. Clone, activate, deactivate and delete are one click away.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuilt for volume\u003c/strong\u003e - paginated loading, true server-side sorting, collapsible groups, and highlights for tickets that changed since your last visit. Export to CSV anytime.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeyboard first\u003c/strong\u003e - move, select, preview, edit and refresh without touching the mouse.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTicket quick view\u003c/strong\u003e - peek at any ticket\u0026#39;s fields, description and latest comments without leaving the list.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBulk edit anything\u003c/strong\u003e - select tickets, ranges, groups or the entire view. Change any field including custom fields, add or remove tags, add a reply or note, apply a macro, or mark as spam.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFast and transparent\u003c/strong\u003e - updates run in parallel batches with a live progress bar, a stop button and a per-ticket report of what succeeded and failed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Ticket views, for power users #\n\nSweetHawk's **Power Views** is an alternative to the built-in views page. Organise views into folders, edit them live and watch the results change as you type, and bulk edit anything from two tickets to the whole view.\n\nThe app runs **entirely inside Zendesk** using your own API access. There is no external service and nothing to configure.\n\n# Features #\n\n* **Folders for views** - organise personal and shared views into nested folders with drag and drop. The structure is shared with your whole team.\n* **Live counts** - every view shows its ticket count, plus how much it grew or shrank since you last looked. Pin favourites, filter the list and tuck inactive views away.\n* **Live view editing** - edit conditions, columns, grouping and sorting right above the tickets and watch the list refresh as you type. Nothing is saved until you say so.\n* **Update or save as new** - update the view in place, or save your variation as a new personal, group or shared view. Clone, activate, deactivate and delete are one click away.\n* **Built for volume** - paginated loading, true server-side sorting, collapsible groups, and highlights for tickets that changed since your last visit. Export to CSV anytime.\n* **Keyboard first** - move, select, preview, edit and refresh without touching the mouse.\n* **Ticket quick view** - peek at any ticket's fields, description and latest comments without leaving the list.\n* **Bulk edit anything** - select tickets, ranges, groups or the entire view. Change any field including custom fields, add or remove tags, add a reply or note, apply a macro, or mark as spam.\n* **Fast and transparent** - updates run in parallel batches with a live progress bar, a stop button and a per-ticket report of what succeeded and failed.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1297977.apps.zdusercontent.com/1297977/assets/1790577980-3d258d482fe86cfd315f4931b104ccd8/logo-small.png","large_icon":"https://1297977.apps.zdusercontent.com/1297977/assets/1790577980-3d258d482fe86cfd315f4931b104ccd8/logo.png","screenshots":["https://1297977.apps.zdusercontent.com/1297977/assets/1790577980-3d258d482fe86cfd315f4931b104ccd8/screenshot-0.png","https://1297977.apps.zdusercontent.com/1297977/assets/1790577980-3d258d482fe86cfd315f4931b104ccd8/screenshot-1.png","https://1297977.apps.zdusercontent.com/1297977/assets/1790577980-3d258d482fe86cfd315f4931b104ccd8/screenshot-2.png"],"installation_count":0},{"id":1298068,"name":"Change Manager","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3798206,"app_id":1298068,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-28T12:14:17Z","updated_at":"2026-09-28T12:14:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6241,"entity_id":1298068,"app_id":1298068,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-28T12:14:18.000Z","updated_at":"2026-09-28T12:14:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-28T12:14:16Z","updated_at":"2026-10-02T04:29:50Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2,3,4],"date_published":"2026-10-02T04:29:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar","new_ticket_sidebar"],"last_update_time":"2026-09-28T12:14:16Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Change Manager","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eChange management, right in the Zendesk ticket\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eChange Manager\u003c/strong\u003e adds a fifth ticket type, \u003cstrong\u003eChange\u003c/strong\u003e, next to Question, Incident, Problem and Task. Pick Change, choose a change type such as Emergency, Normal or Standard, and the ticket shows exactly the fields that kind of change needs: reason for change, risk, implementation and backout plans, or whatever fields you choose. Every other change field stays out of the way.\u003c/p\u003e\n\n\u003cp\u003eSetup takes a minute: define your change types in the app, activate, and add the fields to your ticket forms with one click.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eA real Change ticket type\u003c/strong\u003e - agents pick Change from a Ticket type field that replaces the standard Type field, so change requests are easy to report on and route.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour own change types\u003c/strong\u003e - Emergency and Normal to start with; add, rename or remove types, each with its own tag for triggers, views and reporting.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe right fields for each change\u003c/strong\u003e - choose which ticket fields each change type shows. Fields that do not apply stay hidden until they are needed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuggested change fields\u003c/strong\u003e - Configuration item, Impact, Risk, Identified risks, Outage required, Reasons for change, Resources required, Implementation plan, Backout plan, Required outcome, Workaround and Root cause. Pick the ones you want and the app creates them, only after you confirm.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLink to your process\u003c/strong\u003e - give each change type a documentation link, shown to agents on the ticket as soon as that change type is selected.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOne-click form setup\u003c/strong\u003e - see which ticket forms are ready and add the Change Manager fields to any form, placed where the standard Type field was.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks with what you have\u003c/strong\u003e - use any of your existing ticket fields on a change type, alongside the suggested ones.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eFree trial\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any feedback on your trial.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Change management, right in the Zendesk ticket #\n\nSweetHawk's **Change Manager** adds a fifth ticket type, **Change**, next to Question, Incident, Problem and Task. Pick Change, choose a change type such as Emergency, Normal or Standard, and the ticket shows exactly the fields that kind of change needs: reason for change, risk, implementation and backout plans, or whatever fields you choose. Every other change field stays out of the way.\n\nSetup takes a minute: define your change types in the app, activate, and add the fields to your ticket forms with one click.\n\n# Features #\n\n* **A real Change ticket type** - agents pick Change from a Ticket type field that replaces the standard Type field, so change requests are easy to report on and route.\n* **Your own change types** - Emergency and Normal to start with; add, rename or remove types, each with its own tag for triggers, views and reporting.\n* **The right fields for each change** - choose which ticket fields each change type shows. Fields that do not apply stay hidden until they are needed.\n* **Suggested change fields** - Configuration item, Impact, Risk, Identified risks, Outage required, Reasons for change, Resources required, Implementation plan, Backout plan, Required outcome, Workaround and Root cause. Pick the ones you want and the app creates them, only after you confirm.\n* **Link to your process** - give each change type a documentation link, shown to agents on the ticket as soon as that change type is selected.\n* **One-click form setup** - see which ticket forms are ready and add the Change Manager fields to any form, placed where the standard Type field was.\n* **Works with what you have** - use any of your existing ticket fields on a change type, alongside the suggested ones.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Free trial** and follow the prompts.\n\nIf you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any feedback on your trial.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1298068.apps.zdusercontent.com/1298068/assets/1790597565-c9a4a2001a380acfa65fb7318b1a850f/logo-small.png","large_icon":"https://1298068.apps.zdusercontent.com/1298068/assets/1790597565-c9a4a2001a380acfa65fb7318b1a850f/logo.png","screenshots":["https://1298068.apps.zdusercontent.com/1298068/assets/1790597565-c9a4a2001a380acfa65fb7318b1a850f/screenshot-0.png","https://1298068.apps.zdusercontent.com/1298068/assets/1790597565-c9a4a2001a380acfa65fb7318b1a850f/screenshot-1.png","https://1298068.apps.zdusercontent.com/1298068/assets/1790597565-c9a4a2001a380acfa65fb7318b1a850f/screenshot-2.png"],"installation_count":0},{"id":1298287,"name":"Employee Onboarding","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3799023,"app_id":1298287,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-29T01:26:38Z","updated_at":"2026-09-29T01:26:38Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3799022,"app_id":1298287,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2026-09-29T01:26:38Z","updated_at":"2026-09-29T01:26:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6242,"entity_id":1298287,"app_id":1298287,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-29T01:26:39.000Z","updated_at":"2026-09-29T01:26:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":58,"name":"IT and HR"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-29T01:26:37Z","updated_at":"2026-10-02T04:29:56Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2],"date_published":"2026-10-02T04:29:56Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar"],"last_update_time":"2026-09-29T01:26:37Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Onboard every new employee with a ticket, so nothing falls through the cracks","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eEvery new employee\u0026#39;s onboarding, tracked in a Zendesk ticket\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eEmployee Onboarding\u003c/strong\u003e adds a new employee form to the Zendesk Support navigation bar. Fill it in and the app creates a ticket for the new hire: they become the requester, get a friendly welcome message straight away, and the ticket holds everything your team needs to get them ready for day one.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eOne form for every new hire\u003c/strong\u003e - name and personal email address, plus the fields your company needs. Fields are required by default; relax any of them in Setup.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSuggested onboarding fields\u003c/strong\u003e - Role, Manager, Start date, Location, Work arrangement, Laptop, GitHub username and Production access. Pick the ones you want and the app creates them, only after you confirm. Any of your existing ticket fields can be added too.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJob types that start the right workflows\u003c/strong\u003e - add job types such as Admin, Engineer or Exec, each with its own tags. Pick one on the form and its tags are added to the ticket, so your triggers and automations kick off exactly what that kind of hire needs.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eA welcome message in your own words\u003c/strong\u003e - edit the subject and message, and insert the employee\u0026#39;s details (first name, job type, start date, manager, or any field on the form) with one click. A live preview shows exactly what the new hire will receive.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe ticket is the record\u003c/strong\u003e - every onboarding ticket is tagged \u003ccode\u003eemployee_onboarding\u003c/code\u003e and keeps the employee\u0026#39;s details in ticket fields, ready for views, triggers and reports. Optionally, the app creates a dedicated Employee onboarding ticket form.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNothing falls through the cracks\u003c/strong\u003e - onboardings still in progress are listed with the \u003cstrong\u003eoverdue\u003c/strong\u003e ones first (the start date has arrived and the ticket is not solved yet), then upcoming ones by start date. Completed onboardings wait in an archive.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Every new employee's onboarding, tracked in a Zendesk ticket #\n\nSweetHawk's **Employee Onboarding** adds a new employee form to the Zendesk Support navigation bar. Fill it in and the app creates a ticket for the new hire: they become the requester, get a friendly welcome message straight away, and the ticket holds everything your team needs to get them ready for day one.\n\n# Features #\n\n* **One form for every new hire** - name and personal email address, plus the fields your company needs. Fields are required by default; relax any of them in Setup.\n* **Suggested onboarding fields** - Role, Manager, Start date, Location, Work arrangement, Laptop, GitHub username and Production access. Pick the ones you want and the app creates them, only after you confirm. Any of your existing ticket fields can be added too.\n* **Job types that start the right workflows** - add job types such as Admin, Engineer or Exec, each with its own tags. Pick one on the form and its tags are added to the ticket, so your triggers and automations kick off exactly what that kind of hire needs.\n* **A welcome message in your own words** - edit the subject and message, and insert the employee's details (first name, job type, start date, manager, or any field on the form) with one click. A live preview shows exactly what the new hire will receive.\n* **The ticket is the record** - every onboarding ticket is tagged `employee_onboarding` and keeps the employee's details in ticket fields, ready for views, triggers and reports. Optionally, the app creates a dedicated Employee onboarding ticket form.\n* **Nothing falls through the cracks** - onboardings still in progress are listed with the **overdue** ones first (the start date has arrived and the ticket is not solved yet), then upcoming ones by start date. Completed onboardings wait in an archive.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1298287.apps.zdusercontent.com/1298287/assets/1790645134-71d1f037902d4c83d7c746c82e535fd6/logo-small.png","large_icon":"https://1298287.apps.zdusercontent.com/1298287/assets/1790645134-71d1f037902d4c83d7c746c82e535fd6/logo.png","screenshots":["https://1298287.apps.zdusercontent.com/1298287/assets/1790645134-71d1f037902d4c83d7c746c82e535fd6/screenshot-0.png","https://1298287.apps.zdusercontent.com/1298287/assets/1790645134-71d1f037902d4c83d7c746c82e535fd6/screenshot-1.png","https://1298287.apps.zdusercontent.com/1298287/assets/1790645134-71d1f037902d4c83d7c746c82e535fd6/screenshot-2.png"],"installation_count":0},{"id":1298301,"name":"Project Manager","state":"published","version":"2.0","framework_version":"2.0","parameters":[{"id":3799087,"app_id":1298301,"name":"name","kind":"text","required":true,"position":0,"created_at":"2026-09-29T03:17:39Z","updated_at":"2026-09-29T03:17:39Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3799086,"app_id":1298301,"name":"config","kind":"hidden","required":false,"position":1,"created_at":"2026-09-29T03:17:39Z","updated_at":"2026-09-29T03:17:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":6243,"entity_id":1298301,"app_id":1298301,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2026-09-29T03:17:41.000Z","updated_at":"2026-09-29T03:17:41.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":"G-HZM2NFRK99","remote_installation_url":null,"products":["support"],"categories":[{"id":60,"name":"Product and Project Management"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2026-09-29T03:17:39Z","updated_at":"2026-10-02T04:27:35Z","terms_conditions_url":"https://sweethawk.com/terms","app_organization":{"id":5843,"name":"SweetHawk","email":"support@sweethawk.com","website":"https://sweethawk.com","country_code":"AU","stripe_account_id":null,"state":"published"},"locations":[2,3],"date_published":"2026-10-02T04:27:35Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["nav_bar","ticket_sidebar"],"last_update_time":"2026-09-29T03:17:39Z","owner_id":269519,"author_name":"SweetHawk","author_email":"support@sweethawk.com","author_url":"https://sweethawk.com","short_description":"Projects and subtasks as tickets, with a drag-and-drop tree and a Gantt chart","long_description":"\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n\n\u003ch1\u003eRun projects in Zendesk, where the work already happens\u003c/h1\u003e\n\n\u003cp\u003eSweetHawk\u0026#39;s \u003cstrong\u003eProject Manager\u003c/strong\u003e turns tickets into projects. A project is a ticket, and every task in it is a ticket too, so the work is assigned, tracked and reported on like everything else in Zendesk. See the whole project as a tree, re-arrange it by drag and drop, and see the plan on a Gantt chart right beside it.\u003c/p\u003e\n\n\u003ch1\u003eFeatures\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eProjects and subtasks as tickets\u003c/strong\u003e - start a project in one click, then break it into subtasks, and subtasks into their own subtasks, as deep as you need.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDrag and drop\u003c/strong\u003e - re-arrange the project by dragging a task onto another. No mouse? The same moves are available from the keyboard.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGantt chart built in\u003c/strong\u003e - give tasks an estimate in days, right in the task list, and the timeline next to it lays them out one after another. A task without its own estimate shows the total of the tasks under it.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWorks from the ticket too\u003c/strong\u003e - the ticket sidebar shows which project a ticket belongs to and its subtasks, lets you add one, and can turn any ticket into a project or put it under another ticket.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFor every agent\u003c/strong\u003e - anyone can create projects and subtasks; only the setup needs an admin.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwo ticket fields, created with your OK\u003c/strong\u003e - Parent Ticket ID and Project Ticket ID record where each ticket sits, and an optional Duration estimate field turns on the Gantt chart. Nothing is created until an admin confirms.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eData and privacy\u003c/h1\u003e\n\n\u003cp\u003eNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our \u003ca href=\"https://sweethawk.com/privacy\"\u003eprivacy policy\u003c/a\u003e for details.\u003c/p\u003e\n\n\u003ch1\u003eBundle pricing\u003c/h1\u003e\n\n\u003cp\u003eGet all SweetHawk apps bundled in the SweetHawk Suite. \u003ca href=\"https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link\"\u003eCheck out our pricing calculator to see how much value you can unlock with the Suite\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch1\u003eAbout us\u003c/h1\u003e\n\n\u003cp\u003eOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link\"\u003eTasks \u0026amp; Subtickets\u003c/a\u003e - task lists and subtickets within Zendesk tickets\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link\"\u003eApprove\u003c/a\u003e - flexible, auditable approval processes for your Zendesk workflows\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link\"\u003eCalendar\u003c/a\u003e - link calendar events with Zendesk tickets\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk_customers.png\" alt=\"SweetHawk customers\"\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eClick \u003cstrong\u003eInstall\u003c/strong\u003e and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003ePlease contact \u003ca href=\"mailto:support@sweethawk.com\"\u003esupport@sweethawk.com\u003c/a\u003e if you have any trouble at all.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png\" alt=\"SweetHawk\"\u003e\u003c/p\u003e\n","raw_long_description":"![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n# Run projects in Zendesk, where the work already happens #\n\nSweetHawk's **Project Manager** turns tickets into projects. A project is a ticket, and every task in it is a ticket too, so the work is assigned, tracked and reported on like everything else in Zendesk. See the whole project as a tree, re-arrange it by drag and drop, and see the plan on a Gantt chart right beside it.\n\n# Features #\n\n* **Projects and subtasks as tickets** - start a project in one click, then break it into subtasks, and subtasks into their own subtasks, as deep as you need.\n* **Drag and drop** - re-arrange the project by dragging a task onto another. No mouse? The same moves are available from the keyboard.\n* **Gantt chart built in** - give tasks an estimate in days, right in the task list, and the timeline next to it lays them out one after another. A task without its own estimate shows the total of the tasks under it.\n* **Works from the ticket too** - the ticket sidebar shows which project a ticket belongs to and its subtasks, lets you add one, and can turn any ticket into a project or put it under another ticket.\n* **For every agent** - anyone can create projects and subtasks; only the setup needs an admin.\n* **Two ticket fields, created with your OK** - Parent Ticket ID and Project Ticket ID record where each ticket sits, and an optional Duration estimate field turns on the Gantt chart. Nothing is created until an admin confirms.\n\n# Data and privacy #\n\nNo personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our [privacy policy](https://sweethawk.com/privacy) for details.\n\n# Bundle pricing\n\nGet all SweetHawk apps bundled in the SweetHawk Suite. [Check out our pricing calculator to see how much value you can unlock with the Suite](https://sweethawk.com/pricing?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_listing\u0026utm_campaign=footer\u0026utm_content=pricing_link).\n\n# About us #\n\nOur Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:\n\n- [Tasks \u0026 Subtickets](https://sweethawk.com/zendesk-apps/tasks-and-subtickets?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=tasks_link) - task lists and subtickets within Zendesk tickets\n- [Approve](https://sweethawk.com/zendesk-apps/approve?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=approve_link) - flexible, auditable approval processes for your Zendesk workflows\n- [Calendar](https://sweethawk.com/zendesk-apps/calendar?utm_source=zendesk_marketplace\u0026utm_medium=marketplace_profile\u0026utm_campaign=footer\u0026utm_content=calendar_link) - link calendar events with Zendesk tickets\n\n![SweetHawk customers](https://data.sweethawk.com/readme_images/sweethawk_customers.png)\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","raw_installation_instructions":"Click **Install** and follow the prompts.\n\nPlease contact [support@sweethawk.com](mailto:support@sweethawk.com) if you have any trouble at all.\n\n![SweetHawk](https://data.sweethawk.com/readme_images/sweethawk-premier-partner-banner.png)\n\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1298301.apps.zdusercontent.com/1298301/assets/1790651783-1f9eb605d5f140f23ebb57f211ff81af/logo-small.png","large_icon":"https://1298301.apps.zdusercontent.com/1298301/assets/1790651783-1f9eb605d5f140f23ebb57f211ff81af/logo.png","screenshots":["https://1298301.apps.zdusercontent.com/1298301/assets/1790651783-1f9eb605d5f140f23ebb57f211ff81af/screenshot-0.png","https://1298301.apps.zdusercontent.com/1298301/assets/1790651783-1f9eb605d5f140f23ebb57f211ff81af/screenshot-1.png","https://1298301.apps.zdusercontent.com/1298301/assets/1790651783-1f9eb605d5f140f23ebb57f211ff81af/screenshot-2.png"],"installation_count":0},{"id":139373,"name":"Dynamic Content","state":"published","version":"1.0.10","framework_version":"2.0","parameters":[{"id":468979,"app_id":139373,"name":"name","kind":"text","required":true,"position":0,"created_at":"2017-10-31T16:09:47Z","updated_at":"2017-10-31T16:09:47Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":641,"entity_id":139373,"app_id":139373,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:44:11.000Z","updated_at":"2019-05-15T05:44:11.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#247995","google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":56,"name":"Translations"}],"collections":[],"stripe_publishable_key":null,"created_at":"2017-10-31T16:09:27Z","updated_at":"2025-04-04T00:03:27Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[8,14],"date_published":"2017-10-31T16:09:27Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["chat_sidebar","background"],"last_update_time":"2021-09-27T23:52:47Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Manage shortcuts in multiple languages","long_description":"\u003cp\u003eThe Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language.\u003c/p\u003e\n\n\u003cp\u003eWith this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content.\u003c/p\u003e\n\n\u003cp\u003eNote: This app is only available if you have a Zendesk Support Professional Plan and above.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eGetting Started with the Dynamic Content App:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eEnsure you have a Zendesk Support Professional or Enterprise plan.\u003c/li\u003e\n\u003cli\u003eInstall the application from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eIn Zendesk Support, create a dynamic content item (Admin \u0026gt; Manage \u0026gt; Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).\u003c/li\u003e\n\u003cli\u003eIn Zendesk Chat, create your shortcut (Settings \u0026gt; Shortcuts) and insert the dynamic content placeholder accordingly.\u003c/li\u003e\n\u003cli\u003eBegin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language.\n\nWith this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content.\n\nNote: This app is only available if you have a Zendesk Support Professional Plan and above.\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Getting Started with the Dynamic Content App:\n\n1. Ensure you have a Zendesk Support Professional or Enterprise plan.\n2. Install the application from the Zendesk Marketplace.\n3. In Zendesk Support, create a dynamic content item (Admin \u003e Manage \u003e Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).\n4. In Zendesk Chat, create your shortcut (Settings \u003e Shortcuts) and insert the dynamic content placeholder accordingly.\n5. Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://139373.apps.zdusercontent.com/139373/assets/1632786522-64102803c30352834a4363ca1ecea84d/logo-small.png","large_icon":"https://139373.apps.zdusercontent.com/139373/assets/1632786522-64102803c30352834a4363ca1ecea84d/logo.png","screenshots":["https://139373.apps.zdusercontent.com/139373/assets/1632786522-64102803c30352834a4363ca1ecea84d/screenshot-0.png","https://139373.apps.zdusercontent.com/139373/assets/1632786522-64102803c30352834a4363ca1ecea84d/screenshot-1.png","https://139373.apps.zdusercontent.com/139373/assets/1632786522-64102803c30352834a4363ca1ecea84d/screenshot-2.png"],"installation_count":480},{"id":149208,"name":"Nicereply for Zendesk Chat","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-CEQ5JXCX36","remote_installation_url":null,"products":["chat"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-02-15T21:03:17Z","updated_at":"2026-03-26T15:08:27Z","terms_conditions_url":null,"app_organization":{"id":968,"name":"Nicereply","email":"contact@nicereply.com","website":"https://www.nicereply.com/","country_code":"SK","stripe_account_id":null,"state":null},"locations":[],"date_published":"2018-02-15T21:03:17Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.nicereply.com/pricing"},"location_names":[],"last_update_time":"2026-03-26T15:08:24Z","owner_id":269519,"author_name":"Nicereply","author_email":"contact@nicereply.com","author_url":"https://www.nicereply.com/?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk","short_description":"CSAT, NPS and Customer Effort Score for Zendesk Chat","long_description":"\u003cp\u003e\u003cimg src=\"https://www.nicereply.com/static/images/listings/zendesk-chat/header.png\" alt=\"Satisfied customers are worth 46% more\"\u003e\u003c/p\u003e\n\n\u003cp\u003eTrack the quality of your customer support chats with \u003ca href=\"https://www.nicereply.com?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eNicereply\u003c/a\u003e – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. \u003ca href=\"https://www.nicereply.com/site/signup?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eTry it for free for 14 days\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you have any questions about \u003ca href=\"https://www.nicereply.com/integration/zendesk?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eNicereply for Zendesk\u003c/a\u003e, ask us at \u003ca href=\"mailto:contact@nicereply.com\"\u003econtact@nicereply.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eHow does it work?\u003c/h2\u003e\n\n\u003cp\u003eMeasure customer satisfaction via an automated survey triggered after resolving a chat. Choose from measuring \u003ca href=\"https://www.nicereply.com/product/customer-satisfaction-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eCustomer Satisfaction\u003c/a\u003e, \u003ca href=\"https://www.nicereply.com/product/net-promoter-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eNet Promoter Score\u003c/a\u003e, or \u003ca href=\"https://www.nicereply.com/product/customer-effort-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003eCustomer Effort Score\u003c/a\u003e. Every rating contains a handy backlink to the chat history, so you can always see the context of the conversation. Nicereply works with both, Zendesk Support and Zendesk Chat.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://static.nicereply.com/static/images/listings/zendesk-chat/features.png\" alt=\"Key features\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.nicereply.com/privacy-policy\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEmpower your Zendesk chat with Nicereply.\u003c/p\u003e\n\n\u003cp\u003eMake sure that you have an admin rights for both accounts.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn your Nicereply account choose the customer satisfaction metric in the \u0026quot;left menu\u0026quot;, CSAT, NPS or CES. Click on \u0026quot;START CSAT/ START NPS/ START CES\u0026quot;\u003c/li\u003e\n\u003cli\u003eFrom distribution options choose \u0026quot;TRIGGER\u0026quot;\u003c/li\u003e\n\u003cli\u003eYou’re on the app directory page now, click on Zendesk Chat icon\u003c/li\u003e\n\u003cli\u003eIn the next step add your Zendesk Chat email address, and your Zendesk chat password\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIn some cases Zendesk doesn’t allow you to use your login \u0026amp; password. Don’t worry. You can still integrate with a Zendesk API token:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eGo to your Zendesk Settings \u0026gt; Channels \u0026gt; API\u003c/li\u003e\n\u003cli\u003eIf disabled, enable the \u0026quot;Token Access\u0026quot; option\u003c/li\u003e\n\u003cli\u003eClick on \u0026quot;+ (add new token)\u0026quot; link and use API token description \u0026quot;Nicereply\u0026quot; to create new token\u003c/li\u003e\n\u003cli\u003eCopy the API token (a long string of mixed chars \u0026amp; numbers) to your clipboard and hit \u0026quot;save\u0026quot;\u003c/li\u003e\n\u003cli\u003eGo back to Nicereply integration setup and check the \u0026quot;Use token access\u0026quot; option\u003c/li\u003e\n\u003cli\u003ePaste the Zendesk API token instead of a password\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eComplete integration manual: \u003ca href=\"https://support.nicereply.com/article/64-csat-ces-nps-trigger-distribution-in-zendesk-chat?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003ehttps://support.nicereply.com/article/64-csat-ces-nps-trigger-distribution-in-zendesk-chat\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eStart your 14-day free trial: \u003ca href=\"http://www.nicereply.com/site/signup?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk\"\u003ehttp://www.nicereply.com/site/signup\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"![Satisfied customers are worth 46% more](https://www.nicereply.com/static/images/listings/zendesk-chat/header.png)\n\nTrack the quality of your customer support chats with [Nicereply](https://www.nicereply.com?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk) – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. [Try it for free for 14 days](https://www.nicereply.com/site/signup?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk).\n\nIf you have any questions about [Nicereply for Zendesk](https://www.nicereply.com/integration/zendesk?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk), ask us at [contact@nicereply.com](mailto:contact@nicereply.com).\n\n## How does it work?\nMeasure customer satisfaction via an automated survey triggered after resolving a chat. Choose from measuring [Customer Satisfaction](https://www.nicereply.com/product/customer-satisfaction-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk), [Net Promoter Score](https://www.nicereply.com/product/net-promoter-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk), or [Customer Effort Score](https://www.nicereply.com/product/customer-effort-score?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk). Every rating contains a handy backlink to the chat history, so you can always see the context of the conversation. Nicereply works with both, Zendesk Support and Zendesk Chat.\n\n![Key features](https://static.nicereply.com/static/images/listings/zendesk-chat/features.png)\n\nLearn how we handle your data in our [privacy policy](https://www.nicereply.com/privacy-policy).\n","raw_installation_instructions":"Empower your Zendesk chat with Nicereply.\n\nMake sure that you have an admin rights for both accounts.\n\n* In your Nicereply account choose the customer satisfaction metric in the \"left menu\", CSAT, NPS or CES. Click on \"START CSAT/ START NPS/ START CES\"\n* From distribution options choose \"TRIGGER\"\n* You’re on the app directory page now, click on Zendesk Chat icon\n* In the next step add your Zendesk Chat email address, and your Zendesk chat password\n\nIn some cases Zendesk doesn’t allow you to use your login \u0026 password. Don’t worry. You can still integrate with a Zendesk API token:\n\n* Go to your Zendesk Settings \u003e Channels \u003e API\n* If disabled, enable the \"Token Access\" option\n* Click on \"+ (add new token)\" link and use API token description \"Nicereply\" to create new token\n* Copy the API token (a long string of mixed chars \u0026 numbers) to your clipboard and hit \"save\"\n* Go back to Nicereply integration setup and check the \"Use token access\" option\n* Paste the Zendesk API token instead of a password\n\nComplete integration manual: [https://support.nicereply.com/article/64-csat-ces-nps-trigger-distribution-in-zendesk-chat](https://support.nicereply.com/article/64-csat-ces-nps-trigger-distribution-in-zendesk-chat?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk)\n\nStart your 14-day free trial: [http://www.nicereply.com/site/signup](http://www.nicereply.com/site/signup?utm_campaign=zendesk-app-store-chat\u0026utm_medium=app-store\u0026utm_source=zendesk)\n","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://149208.apps.zdusercontent.com/149208/assets/1772624351-3bf00308cef959d80407226085081533/logo-small.png","large_icon":"https://149208.apps.zdusercontent.com/149208/assets/1772624351-3bf00308cef959d80407226085081533/logo.png","screenshots":["https://149208.apps.zdusercontent.com/149208/assets/1772624351-3bf00308cef959d80407226085081533/screenshot-0.png","https://149208.apps.zdusercontent.com/149208/assets/1772624351-3bf00308cef959d80407226085081533/screenshot-1.png","https://149208.apps.zdusercontent.com/149208/assets/1772624351-3bf00308cef959d80407226085081533/screenshot-2.png"],"installation_count":0},{"id":165261,"name":"RD Station","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":561308,"app_id":165261,"name":"name","kind":"text","required":true,"position":0,"created_at":"2018-07-13T12:39:38Z","updated_at":"2018-07-13T12:39:38Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":799,"entity_id":165261,"app_id":165261,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:47:20.000Z","updated_at":"2019-05-15T05:47:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2018-07-13T12:39:37Z","updated_at":"2025-04-04T00:03:56Z","terms_conditions_url":null,"app_organization":{"id":1771,"name":"RD Station","email":"suporte@rdstation.com.br","website":"https://www.rdstation.com/en/","country_code":"BR","stripe_account_id":null,"state":null},"locations":[8],"date_published":"2018-07-13T12:39:37Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.rdstation.com/pricing/"},"location_names":["chat_sidebar"],"last_update_time":"2020-12-02T20:59:48Z","owner_id":269519,"author_name":"RD Station","author_email":"integration-team@resultadosdigitais.com.br","author_url":"http://rdstation.com","short_description":"Convert your contacts from Zendesk Chat to Leads in RD Station Marketing in order to build better relationships.","long_description":"\u003cp\u003eRD Station Marketing is a marketing automation tool that helps you: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eDrive more website traffic \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eConvert traffic into leads \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eBuild relationship via email and marketing automation \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQualify Leads by Lead scoring and manage contacts \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMeasure results in order to optimize marketing investment \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith this app, the chat operator can automatically see directly on the chat window all collected contact information from RD Station, thus helping the service team better personalize the conversation. \u003c/p\u003e\n\n\u003cp\u003eAditionally, all Leads information on RD Station can be updated directly from the conversation window,  allowing you to nurture them accordingly to the chat information.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eThis app is a one-click installation, you must simply click and authorize Zendesk Chat to have access to your RD Station account and you are ready to go. \u003c/p\u003e\n\n\u003cp\u003eAfter you install it on your Zendesk Chat account, the app window will be automatically shown on your chat sidebar. By that you will be able to authorize your Zendesk account to have access to the RD Station information. \u003c/p\u003e\n\n\u003cp\u003eNow, whenever you access a chat conversation, you will be able to see the Contact information from RD Station directly on your chat window.\u003c/p\u003e\n","raw_long_description":"RD Station Marketing is a marketing automation tool that helps you: \n\n- Drive more website traffic \n\n- Convert traffic into leads \n\n- Build relationship via email and marketing automation \n\n- Qualify Leads by Lead scoring and manage contacts \n\n- Measure results in order to optimize marketing investment \n\nWith this app, the chat operator can automatically see directly on the chat window all collected contact information from RD Station, thus helping the service team better personalize the conversation. \n\nAditionally, all Leads information on RD Station can be updated directly from the conversation window,  allowing you to nurture them accordingly to the chat information.","raw_installation_instructions":"This app is a one-click installation, you must simply click and authorize Zendesk Chat to have access to your RD Station account and you are ready to go. \n\nAfter you install it on your Zendesk Chat account, the app window will be automatically shown on your chat sidebar. By that you will be able to authorize your Zendesk account to have access to the RD Station information. \n\nNow, whenever you access a chat conversation, you will be able to see the Contact information from RD Station directly on your chat window.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://165261.apps.zdusercontent.com/165261/assets/1606942373-62d7c1c7515d299d76edbd69467e6fc6/logo-small.png","large_icon":"https://165261.apps.zdusercontent.com/165261/assets/1606942373-62d7c1c7515d299d76edbd69467e6fc6/logo.png","screenshots":["https://165261.apps.zdusercontent.com/165261/assets/1606942373-62d7c1c7515d299d76edbd69467e6fc6/screenshot-0.png","https://165261.apps.zdusercontent.com/165261/assets/1606942373-62d7c1c7515d299d76edbd69467e6fc6/screenshot-1.png","https://165261.apps.zdusercontent.com/165261/assets/1606942373-62d7c1c7515d299d76edbd69467e6fc6/screenshot-2.png"],"installation_count":74},{"id":190347,"name":"Floatbot","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":621169,"app_id":190347,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-01-16T09:54:48Z","updated_at":"2019-01-16T09:54:48Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":907,"entity_id":190347,"app_id":190347,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-15T05:49:29.000Z","updated_at":"2019-05-15T05:49:29.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-01-16T09:54:47Z","updated_at":"2025-04-04T00:04:23Z","terms_conditions_url":null,"app_organization":{"id":2125,"name":"Floatbot","email":"support@floatbot.ai","website":"https://floatbot.ai","country_code":"IN","stripe_account_id":null,"state":null},"locations":[8],"date_published":"2019-01-16T09:54:47Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://floatbot.ai/pricing"},"location_names":["chat_sidebar"],"last_update_time":"2019-04-04T20:20:02Z","owner_id":269519,"author_name":"floatbot","author_email":"support@floatbot.ai","author_url":"https://floatbot.ai","short_description":"Our app connects an agent to the user within a few minutes as per the request.","long_description":"\u003cp\u003eIntegrating the Floatbot app to Zendesk Marketplace gives your agent the convenience to be more efficient rather than juggling between different dashboards.  By enabling Floatbot app, it makes it easy for the agent to join a conversation as soon as the user requests for an agent, read all the previous conversations the user had with the bot, and more.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFollow these steps to enable Zendesk live chat using Floatbot in 3 easy steps.\u003cbr\u003e\n Step 1: Go to the configure tab on your Floatbot dashboard and click on Agent chat setting. From the given option for Agent type select Zendesk. \u003cbr\u003e\n Step 2: After you have selected Zendesk, you’ll see a box below asking for Zendesk Chat Account Key. This key you’ll get it from Zendesk. \u003cbr\u003e\n Go to your Zendesk chat account. From the top right go to profile\u0026gt; check connection\u0026gt; Account key. Copy the key from here. \u003cbr\u003e\n Paste in on Floatbot’s dashboard (Zendesk Chat account key), and click on update. \u003cbr\u003e\n Step 3: \u003cbr\u003e\n Below Zendesk chat Account key you will also see enable fall back agent. This option is optional. Here, if the chatbot is not able to answer a query thrice then the conversation will automatically shift to the agent.\u003c/p\u003e\n","raw_long_description":"Integrating the Floatbot app to Zendesk Marketplace gives your agent the convenience to be more efficient rather than juggling between different dashboards.  By enabling Floatbot app, it makes it easy for the agent to join a conversation as soon as the user requests for an agent, read all the previous conversations the user had with the bot, and more.","raw_installation_instructions":"Follow these steps to enable Zendesk live chat using Floatbot in 3 easy steps.\n Step 1: Go to the configure tab on your Floatbot dashboard and click on Agent chat setting. From the given option for Agent type select Zendesk. \n Step 2: After you have selected Zendesk, you’ll see a box below asking for Zendesk Chat Account Key. This key you’ll get it from Zendesk. \n Go to your Zendesk chat account. From the top right go to profile\u003e check connection\u003e Account key. Copy the key from here. \n Paste in on Floatbot’s dashboard (Zendesk Chat account key), and click on update. \n Step 3: \n Below Zendesk chat Account key you will also see enable fall back agent. This option is optional. Here, if the chatbot is not able to answer a query thrice then the conversation will automatically shift to the agent.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://190347.apps.zdusercontent.com/190347/assets/1554359113-92ffb00a487fed6033ce309b85831dba/logo-small.png","large_icon":"https://190347.apps.zdusercontent.com/190347/assets/1554359113-92ffb00a487fed6033ce309b85831dba/logo.png","screenshots":["https://190347.apps.zdusercontent.com/190347/assets/1554359113-92ffb00a487fed6033ce309b85831dba/screenshot-0.png","https://190347.apps.zdusercontent.com/190347/assets/1554359113-92ffb00a487fed6033ce309b85831dba/screenshot-1.png","https://190347.apps.zdusercontent.com/190347/assets/1554359113-92ffb00a487fed6033ce309b85831dba/screenshot-2.png"],"installation_count":3},{"id":204240,"name":"Atlassian Statuspage for Support","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":667368,"app_id":204240,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-05-22T01:12:17Z","updated_at":"2019-05-22T01:12:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":667367,"app_id":204240,"name":"statusPageUrl","kind":"text","required":true,"position":1,"created_at":"2019-05-22T01:12:17Z","updated_at":"2019-05-22T01:12:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1016,"entity_id":204240,"app_id":204240,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-05-22T01:12:19.000Z","updated_at":"2019-05-22T01:12:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-05-22T01:12:16Z","updated_at":"2025-04-04T00:04:41Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[8,14],"date_published":"2019-05-22T01:12:16Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["chat_sidebar","background"],"last_update_time":"2020-07-30T06:12:35Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/chat/204240/atlassian-statuspage-for-chat/?help_widget=true","author_url":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","short_description":"Atlassian Statuspage integration for Zendesk Support","long_description":"\u003cp\u003eThe Atlassian Statuspage for Support integration provides agents visibility of Statuspage incidents in Support. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.\u003c/p\u003e\n\n\u003cp\u003eWhen your agents are viewing tickets in Support, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.\u003c/p\u003e\n\n\u003cp\u003eSupport agents can easily drill down into incidents or service degradations by viewing the Statuspage app in the topbar or sidebar. Current status information can also be posted into a ticket comment by clicking Add to comment in the sidebar app.\u003c/p\u003e\n\n\u003cp\u003eNote: This app is available to customers who have:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eA Zendesk Team plan or above for Support or the Zendesk Support Suite\u003c/li\u003e\n\u003cli\u003eA public \u003ca href=\"https://www.statuspage.io\"\u003eAtlassian Statuspage\u003c/a\u003e page\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eSimply click install and follow the prompts.\u003c/p\u003e\n\n\u003cp\u003eFor complete installation instructions with screenshots, see \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360035952293\"\u003eInstalling and using the Atlassian Statuspage integration for Chat and Support\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The Atlassian Statuspage for Support integration provides agents visibility of Statuspage incidents in Support. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.\n\n###\nWhen your agents are viewing tickets in Support, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.\n\n###\nSupport agents can easily drill down into incidents or service degradations by viewing the Statuspage app in the topbar or sidebar. Current status information can also be posted into a ticket comment by clicking Add to comment in the sidebar app.\n\n###\nNote: This app is available to customers who have:\n\n1. A Zendesk Team plan or above for Support or the Zendesk Support Suite\n2. A public [Atlassian Statuspage](https://www.statuspage.io) page\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Simply click install and follow the prompts.\n\n###\nFor complete installation instructions with screenshots, see [Installing and using the Atlassian Statuspage integration for Chat and Support](https://support.zendesk.com/hc/en-us/articles/360035952293).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://204240.apps.zdusercontent.com/204240/assets/1737330334-67fe8198483821b1309f4021f3795110/logo-small.png","large_icon":"https://204240.apps.zdusercontent.com/204240/assets/1737330334-67fe8198483821b1309f4021f3795110/logo.png","screenshots":["https://204240.apps.zdusercontent.com/204240/assets/1737330334-67fe8198483821b1309f4021f3795110/screenshot-0.png","https://204240.apps.zdusercontent.com/204240/assets/1737330334-67fe8198483821b1309f4021f3795110/screenshot-1.png","https://204240.apps.zdusercontent.com/204240/assets/1737330334-67fe8198483821b1309f4021f3795110/screenshot-2.png"],"installation_count":69},{"id":212509,"name":"Chat Translation by Language IO","state":"published","version":"1.2.1","framework_version":"2.0","parameters":[{"id":701766,"app_id":212509,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-07-23T20:30:13Z","updated_at":"2019-07-23T20:30:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":701763,"app_id":212509,"name":"languageio_url","kind":"url","required":true,"position":1,"created_at":"2019-07-23T20:30:12Z","updated_at":"2019-07-23T20:30:12Z","default_value":"https://golinguist.com","secure":false,"scopes":null,"options":null},{"id":701764,"app_id":212509,"name":"token","kind":"password","required":true,"position":2,"created_at":"2019-07-23T20:30:13Z","updated_at":"2019-07-23T20:30:13Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":701765,"app_id":212509,"name":"useVisitorPath","kind":"checkbox","required":false,"position":3,"created_at":"2019-07-23T20:30:13Z","updated_at":"2019-07-23T20:30:13Z","default_value":"false","secure":false,"scopes":null,"options":null}],"plans":[{"id":1137,"entity_id":212509,"app_id":212509,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. 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The Language I/O app for Zendesk Chat plugs directly into the agent’s standard Zendesk interface. \u003ca href=\"https://languageio.com/demo/\"\u003eContact us\u003c/a\u003e today for a free demo and check out these additional features:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonalized translation:\u003c/strong\u003e You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImproves CSAT and NPS:\u003c/strong\u003e 63% percent of users are more likely to return to a website when it offers live chat as a customer service option. When using our chat integration, our customers see CSAT and NPS improvement across the board, including response \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThe best translation technology:\u003c/strong\u003e We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNormalization of user generated content:\u003c/strong\u003e Ensure that misspellings and abbreviations are accurately translated\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIndustry and product specific glossaries:\u003c/strong\u003e We personalize your customer’s experience by creating industry and company-specific glossaries so translations of product names, slogans and branding are correctly and quickly translated across all industries\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePersonal data encryption:\u003c/strong\u003e Any personal data in a ticket that is sent for human translation will first be encrypted so the linguists never see it. Special tags will let the linguist know what kind of data it is so they can properly translate the text around it. 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[Contact us](https://languageio.com/demo/) today for a free demo and check out these additional features:\n\n* **Personalized translation:** You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time\n\n* **Improves CSAT and NPS:** 63% percent of users are more likely to return to a website when it offers live chat as a customer service option. When using our chat integration, our customers see CSAT and NPS improvement across the board, including response \n\n* **The best translation technology:** We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. 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Create a lead in Sell with just one click.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdditional ways our Zendesk Sell and Chat products work together:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eChat conversation transcripts can be automatically captured in Sell alongside other activities such as calls, texts, and emails. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360043032874\"\u003eLearn more\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eZendesk Chat for Sell app that allows sales reps to set their Chat availability status and access a queue of incoming chat conversations.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use.\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need administrator permissions in Chat to install the app. It works on default settings then. 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[Sign up for a trial here.](https://www.zendesk.com/sell/)\n\nOur Zendesk Sell \u0026 Chat Integration helps businesses to engage with more prospects and customers and capture these conversations automatically.\n\nThe Sell app for Chat makes up one part of the full Sell \u0026 Chat Integration\n\n* When responding to chat conversations, view important sales information pulled from Sell, such as prospect or customer contact data, status, notes and open deals.\n\n* Choose “notify sales” to leave a note on contact in Sell directly from a chat conversation.\n\n* Chatting with a new prospect? Create a lead in Sell with just one click.\n\nAdditional ways our Zendesk Sell and Chat products work together:\n\n* Chat conversation transcripts can be automatically captured in Sell alongside other activities such as calls, texts, and emails. [Learn more](https://support.zendesk.com/hc/en-us/articles/360043032874).\n\n* Zendesk Chat for Sell app that allows sales reps to set their Chat availability status and access a queue of incoming chat conversations.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use.](https://www.zendesk.com/company/built-by-zendesk-agmt/)","raw_installation_instructions":"You need administrator permissions in Chat to install the app. It works on default settings then. Sell admin rights are needed to complete the configuration.\n\n1. Click the Install button to set up the Sell app for Chat in your account.\n2. Follow the instructions on the screen - you will be asked to choose the Zendesk subdomain the app should be installed on and click the **Install** button.\n3. You installed the app! 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Thus, you can plan your support calls with a requester and help them to accelerate the resolution of desired questions.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMain features for free:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eGenerate MS Teams meeting link in one click;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eJoin Teams meeting from Zendesk directly;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSimplify communication with a requester;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecrease your ticket resolution time;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eImprove your productivity;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOne-click and Teams meeting organized.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdditional features with paid plans:\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSchedule MS Teams meetings  in one click;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd meetings to your O365 calendar without leaving Zendesk ticket;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDecide on meeting attendees and send them invitations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAfter installing  \u003cstrong\u003eSchedule MS Teams meeting for Chat\u003c/strong\u003e extension  open  any  chat message.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_Chat_pic_1.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIn the  right-side  APP bar  in Chat window, or Chat App panel in Support window  you need to select the installed extension, open it,  and authorize in your MS Teams account by clicking on  \u003cstrong\u003eLogin to MS Teams account\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eAfter clocking Login to MS Teams account, you will be redirected  to the MS Teams login page and after successful authorization returned  to the page with the app.\u003c/p\u003e\n\n\u003cp\u003eIf you have already logged into the O365 account in your browser, the authorization will be processed automatically.\u003c/p\u003e\n\n\u003cp\u003eNOTE: Depending on your security configuration, at the time of your first installation of the extension  the system may ask you to request from MS office administrators access to online meetings.\u003c/p\u003e\n\n\u003cp\u003eWith free subscription plans, after successful authorization, you will see the button Create MS Teams Meeting  on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester. The link will be added to your message, just send it.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_Chat_pic_2.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePlease, specify a convenient time for the Team Meeting with your partner in the message.\u003c/p\u003e\n\n\u003cp\u003eAfter the time on both sides is agreed, the meeting participants can join Teams meeting following the created link.\u003c/p\u003e\n\n\u003cp\u003eUse all available functionality of MS Teams app to discuss the open questions.\u003c/p\u003e\n\n\u003cp\u003eWith both paid subscription plans,  you will have an additional tab in the right-side APP panel  with functionality for scheduling MS Teams meeting.\u003c/p\u003e\n\n\u003cp\u003eOn this tab, you need to put details of a meeting.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://support-automation.solbeg.com/Teams_Chat_pic_3.png\" alt=\"enter image description here\"\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSubject –  give a title to a meeting  to pay attention of attendees  to its topic;\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAttendees – the field  includes  automatically added e-mails of Requester and Assignee. 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Click this button to generate a unique link for Teams Meeting with your ticket requester. The link will be added to your message, just send it.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_Chat_pic_2.png)\n\nPlease, specify a convenient time for the Team Meeting with your partner in the message.\n\nAfter the time on both sides is agreed, the meeting participants can join Teams meeting following the created link.\n\nUse all available functionality of MS Teams app to discuss the open questions.\n\nWith both paid subscription plans,  you will have an additional tab in the right-side APP panel  with functionality for scheduling MS Teams meeting.\n\nOn this tab, you need to put details of a meeting.\n\n![enter image description here](https://support-automation.solbeg.com/Teams_Chat_pic_3.png)\n\n-   Subject –  give a title to a meeting  to pay attention of attendees  to its topic;\n    \n-   Attendees – the field  includes  automatically added e-mails of Requester and Assignee. 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You will need these values later to enter them on the e-bot7 page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow open the e-bot7 console (\u003cem\u003ehttps://console.e-bot7.de/\u003c/em\u003e) in a new tab. Click on the respective bot under \u003cem\u003eMy Bots\u003c/em\u003e then go to \u003cem\u003eConnect Bot\u003c/em\u003e and click on the \u003cem\u003eZendesk\u003c/em\u003e button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the values for the \u003cstrong\u003eZendesk Client ID\u003c/strong\u003e and the \u003cstrong\u003eZendesk Client Secret\u003c/strong\u003e that you have just created on the Zendesk homepage. Additionally, you need to enter the \u003cstrong\u003eZendesk Subdomain\u003c/strong\u003e that is part of the URL. You can find it at the top of your browser.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cem\u003eEstablish connection\u003c/em\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eA new popup will open. Click \u003cem\u003eAllow\u003c/em\u003e to connect your bot to Zendesk. \u003cstrong\u003eNow you\u0026#39;re ready to create conversations in Zendesk and send/receive messages.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe Answer Candidate Plugin will not appear in the Zendesk Agent Workspace. To disable the Agent Workspace, go to Zendesk Support \u0026gt; Admin \u0026gt; Agents, and uncheck the checkbox.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"#**We supercharge Customer Service through Artificial Intelligence**\n\ne-bot7 develops and integrates artificial intelligence for your customer service.\n\nOur system analyzes incoming messages, forwards them to the right department, and provides agents with smart answers during the operational business.\n\n###**The Zendesk Integration allows you to:**\n\n- Use the e-bot7 functionalities inside the Zendesk platform.\n\n- Quickly access customer support knowledge from your connected e-bot7 org inside the Zendesk console.\n\n- Automate answers and processes by getting out-of-the-box answers by using our Answer Candidate Plugin. This reduces your average handling times, increases sales, and saves up to 80% of costs.\n\n###**Product Highlights**\n\n**AI Training**\n\nWe connect to your existing CRM console and train convolutional neural networks based on historical support tickets.\n\n**Structural Intelligence**\n\nAfter integrating our technology, every message or email goes through our model which predicts valuable meta-data and routes it to the right department. This helps your agents to serve your customers in a smarter and effective way.\n\n**Agent+AI**\n\nThe Agent+AI model suggests the best answers to your agents and automatically sends them if a certain confidence level is exceeded.\n\n###**Product Description**\n\n**Reduce Average Handling Time and Costs**\n\nE-bot7 analyses incoming tickets and customer support requests. By tagging messages in the right categories and sending them to the right department, e-bot7 can increase agent capacity by 80%. In addition, the AI learns from every customer interaction, so it will improve its intelligence over time.\n\n**Automate Recurring Questions**\n\nWith e-bot7 you can automate repetitive and recurring questions, allowing you to concentrate on more complex tasks and solve unexpected volume spikes with ease. You can offer customer service 24/7, 365 days a year.\n\n**Boost Employee and Customer Satisfaction**\n\nAgents can automate routine tasks, eliminate reappearing questions, and focus on bringing the best experience to customers. Your agents will love their new AI co-worker.\n\n**Consolidate your Knowledge Base**\n\nBy providing the right answers to your support agents in their CRM console, they no longer have to copy and paste from word or excel documents or send pre-made templates or knowledge base items.\n\n![See what our customers say about e-bot7](https://i.imgur.com/olRRXtP.png)","raw_installation_instructions":"#**Connect Zendesk to a bot using the e-bot7 console.**\n\nIt takes only a few minutes to connect Zendesk with your bot using the e-bot7 console.\n\n1. Log into your Zendesk account and open your *Settings* in the left menu. Go on *Account* and click the *Add API client* button under *API \u0026 SDKs*.\n\n2. Enter **Client Name**, **Company** and **Redirect URLs**.\n\nClient Name: Zendesk integration client\n\nCompany: e-bot7\n\nRedirect URLs: https://console.e-bot7.de\n\n3. Click *Create API client*. You will see a popup with the **Client ID** and **Client Secret**. You will need these values later to enter them on the e-bot7 page.\n\n4. Now open the e-bot7 console (*https://console.e-bot7.de/*) in a new tab. Click on the respective bot under *My Bots* then go to *Connect Bot* and click on the *Zendesk* button.\n\n5. Enter the values for the **Zendesk Client ID** and the **Zendesk Client Secret** that you have just created on the Zendesk homepage. Additionally, you need to enter the **Zendesk Subdomain** that is part of the URL. You can find it at the top of your browser.\n\n6. Click on *Establish connection*.\n\n7. A new popup will open. Click *Allow* to connect your bot to Zendesk. **Now you're ready to create conversations in Zendesk and send/receive messages.**\n\n8. The Answer Candidate Plugin will not appear in the Zendesk Agent Workspace. To disable the Agent Workspace, go to Zendesk Support \u003e Admin \u003e Agents, and uncheck the checkbox.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://288964.apps.zdusercontent.com/288964/assets/1611940342-a16d4a1a865247fde3d77efb515f6f0d/logo-small.png","large_icon":"https://288964.apps.zdusercontent.com/288964/assets/1611940342-a16d4a1a865247fde3d77efb515f6f0d/logo.png","screenshots":["https://288964.apps.zdusercontent.com/288964/assets/1611940342-a16d4a1a865247fde3d77efb515f6f0d/screenshot-0.png","https://288964.apps.zdusercontent.com/288964/assets/1611940342-a16d4a1a865247fde3d77efb515f6f0d/screenshot-1.png","https://288964.apps.zdusercontent.com/288964/assets/1611940342-a16d4a1a865247fde3d77efb515f6f0d/screenshot-2.png"],"installation_count":11},{"id":421617,"name":"Arvia Video Meeting","state":"published","version":"1.3.7","framework_version":"2.0","parameters":[{"id":1250533,"app_id":421617,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-04-12T18:52:55Z","updated_at":"2021-04-12T18:52:55Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1332844,"app_id":421617,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2021-05-20T20:46:39Z","updated_at":"2021-05-20T20:46:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2217,"entity_id":421617,"app_id":421617,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-04-12T18:52:57.000Z","updated_at":"2021-04-12T18:52:57.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#943399","google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-04-12T18:52:54Z","updated_at":"2025-04-04T00:06:36Z","terms_conditions_url":null,"app_organization":{"id":4552,"name":"Arvia","email":"support@arviatech.com","website":"https://arvia.chat","country_code":"TR","stripe_account_id":null,"state":null},"locations":[8],"date_published":"2021-04-12T18:52:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://arvia.tech/pricing/"},"location_names":["chat_sidebar"],"last_update_time":"2022-12-05T18:26:52Z","owner_id":269519,"author_name":"Arvia","author_email":"support@arviatech.com","author_url":"https://arvia.tech","short_description":"Screen sharing, screen recording and live video calls","long_description":"\u003cp\u003eArvia provides your customer support and sales teams with quick and easy to access video calls with screen sharing, presentation, snapshots and cloud recording. Agents jump into a video call support session directly from your Zendesk ticket.\u003c/p\u003e\n\n\u003cp\u003eOne or more participants (clients, experts, customers, partners, ...) get into the live session by simply clicking a room dedicated to an agent: No installation and no sign in is needed to get all your customers into a fully featured call on any device.\u003c/p\u003e\n\n\u003cp\u003eA button with “Arvia Rooms List” is provided in tickets of the agent. Learn more about Arvia and check out https://arvia.chat\u003c/p\u003e\n\n\u003cp\u003ePrices are available on https://arvia.chat/pricing\u003c/p\u003e\n\n\u003cp\u003ePlease contact sales@arviatech.com for volume licenses.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eNo installation is needed - Arvia works without any browser plugin and without any local client installation.\u003c/p\u003e\n\n\u003cp\u003eThe only prerequisite is that you create a free Arvia basic account on https://www.arvia.chat/home/sign-up (no credit card needed, no installs)\u003c/p\u003e\n\n\u003cp\u003eSimply log in to your Zendesk account and install the Arvia application for Zendesk directly from the Zendesk marketplace to your Zendesk instance.\u003c/p\u003e\n\n\u003cp\u003eWhen you installed Arvia to your Zendesk instance, a “Complete Setup” button appears for all agents of your team next to the ticket and then they will be asked to sign in and connect their Zendesk accounts with Arvia.\u003c/p\u003e\n\n\u003cp\u003eOnce the agents account is connected, Arvia Rooms appear in tickets of this agent. Arvia video calls with screen sharing, presentation, snapshots and cloud recording can be used then directly from Zendesk without additionally logging in to Arvia.\u003c/p\u003e\n\n\u003cp\u003eEvaluate and test with this setup with as many agents you like for free and decide later to move on to an unlimited experience by adding volume licenses later on.\u003c/p\u003e\n\n\u003cp\u003ePrices are available on https://arvia.chat/pricing\u003c/p\u003e\n\n\u003cp\u003ePlease contact sales@arviatech.com for volume licenses.\u003c/p\u003e\n","raw_long_description":"Arvia provides your customer support and sales teams with quick and easy to access video calls with screen sharing, presentation, snapshots and cloud recording. Agents jump into a video call support session directly from your Zendesk ticket.\n\nOne or more participants (clients, experts, customers, partners, ...) get into the live session by simply clicking a room dedicated to an agent: No installation and no sign in is needed to get all your customers into a fully featured call on any device.\n\nA button with “Arvia Rooms List” is provided in tickets of the agent. Learn more about Arvia and check out https://arvia.chat\n\nPrices are available on https://arvia.chat/pricing\n\nPlease contact sales@arviatech.com for volume licenses.","raw_installation_instructions":"No installation is needed - Arvia works without any browser plugin and without any local client installation.\n\nThe only prerequisite is that you create a free Arvia basic account on https://www.arvia.chat/home/sign-up (no credit card needed, no installs)\n\nSimply log in to your Zendesk account and install the Arvia application for Zendesk directly from the Zendesk marketplace to your Zendesk instance.\n\nWhen you installed Arvia to your Zendesk instance, a “Complete Setup” button appears for all agents of your team next to the ticket and then they will be asked to sign in and connect their Zendesk accounts with Arvia.\n\nOnce the agents account is connected, Arvia Rooms appear in tickets of this agent. Arvia video calls with screen sharing, presentation, snapshots and cloud recording can be used then directly from Zendesk without additionally logging in to Arvia.\n\nEvaluate and test with this setup with as many agents you like for free and decide later to move on to an unlimited experience by adding volume licenses later on.\n\nPrices are available on https://arvia.chat/pricing\n\nPlease contact sales@arviatech.com for volume licenses.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://421617.apps.zdusercontent.com/421617/assets/1670239356-cd71bb8d4d682291ffbe7d388b625c16/logo-small.png","large_icon":"https://421617.apps.zdusercontent.com/421617/assets/1670239356-cd71bb8d4d682291ffbe7d388b625c16/logo.png","screenshots":["https://421617.apps.zdusercontent.com/421617/assets/1670239356-cd71bb8d4d682291ffbe7d388b625c16/screenshot-0.png","https://421617.apps.zdusercontent.com/421617/assets/1670239356-cd71bb8d4d682291ffbe7d388b625c16/screenshot-1.png","https://421617.apps.zdusercontent.com/421617/assets/1670239356-cd71bb8d4d682291ffbe7d388b625c16/screenshot-2.png"],"installation_count":7},{"id":725792,"name":"Kommunicate AI Chatbot","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-02-02T14:16:54Z","updated_at":"2025-04-04T00:08:08Z","terms_conditions_url":null,"app_organization":{"id":5114,"name":"kommunicate.io","email":"support@kommunicate.io","website":"https://www.kommunicate.io/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[],"date_published":"2022-02-02T14:16:54Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.kommunicate.io/pricing"},"location_names":[],"last_update_time":"2024-01-22T19:30:30Z","owner_id":269519,"author_name":"Kommunicate","author_email":"support@kommunicate.io","author_url":"https://www.kommunicate.io","short_description":"The most complete chatbot ever","long_description":"\u003cp\u003e\u003cimg src=\"https://user-images.githubusercontent.com/23008972/187465952-0b6838ef-40c3-4217-9f0c-4da598ec2cbd.png\" alt=\"Banner\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKommunicate: Infuse the power of AI into your Zendesk Chat\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003eSeamlessly integrate Kommunicate\u0026#39;s AI bot and human handoff solution into your Zendesk Chat to answer repeated queries, thereby freeing up your agents to focus on queries that require human assistance. Additionally, the bot is designed to hand over the query to an available agent whenever required.\u003c/p\u003e\n\n\u003cp\u003eAutomate repeated queries, improve agent performance, and ultimately provide instant and actionable assistance to customers every time.\u003c/p\u003e\n\n\u003cp\u003eKommunicate also integrates with your Zendesk Sunshine and Zendesk Support. For more information, drop us an email at support@kommunicate.io \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat does Kommunicate integration with Zendesk do for your business?\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGives your businesses the ability to scale smarter:\u003c/strong\u003e \u003cbr\u003e\nWith Kommunicate’s automation+human approach, create a best-of-all-worlds scenario, where agents get to use their empathy, critical thinking, and creativity on problems that matter most and deflect the rest. Scale smarter by reducing customer enquiry response rate by 30%. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIntegrate the power of AI without burdening your agents with a new dashboard\u003c/strong\u003e \u003cbr\u003e\nIt\u0026#39;s difficult to move from Zendesk to another live chat provider that provides automation. With Kommunicate\u0026#39;s zero code integration directly connect the power of AI to your Zendesk dashboard without your agents going through the pain of learning a new dashboard. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMake Better Decisions\u003c/strong\u003e \u003cbr\u003e\nUnderstanding the performance of your automation shouldn\u0026#39;t be a guessing game. Kommunicate\u0026#39;s chatbot platform has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMove seamlessly from AI to agent\u003c/strong\u003e \u003cbr\u003e\nAutomatically hand-off the conversation to humans if the bot is unable to answer. Customers chat asynchronously, with seamless escalation to live support when it\u0026#39;s needed. Zendesk agents can serve customers in real time by entering and exiting the chat without interrupting the flow of conversation. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDiminish the low-value enquiries, and frustration, that agent faces\u003c/strong\u003e \u003cbr\u003e\nRepetitive, mundane work is one of the key contributors to agent dissatisfaction. Automate 80% repeated customer enquiries that will be handled by Kommunicate’s bot and let your agents handle queries that matter the most. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://user-images.githubusercontent.com/23008972/187466139-6ea1281a-aad4-4c03-9961-69e755359489.png\" alt=\"Web 1920 – 3\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eKommunicate + Zendesk : Made for you\u003c/strong\u003e \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e:HIPPA, ISO 27001:2022, GDPR compliant, \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAPI \u0026amp; Webhook\u003c/strong\u003e: APIs and webhook templates for reporting, data sharing and easy integrations. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMultilingual\u003c/strong\u003e: The Conversational AI understands all languages - with premade content available in more than 14 languages. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAlways ready\u003c/strong\u003e: Handles 1st line support, 24/7. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNo Code\u003c/strong\u003e: No- or low-code, custom integrations with 3rd party CRM, Product \u0026amp; ERP tools. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://user-images.githubusercontent.com/23008972/185127900-9300f20a-bcf3-4773-ad76-2842e8366480.png\" alt=\"Group 5\"\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://user-images.githubusercontent.com/23008972/185127970-a8f62c13-7761-42f6-93d6-75ae0742bc79.png\" alt=\"Group 7\"\u003e \u003c/p\u003e\n\n\u003cp\u003eDon’t take our word for it. Check what our customers have to say about us: \u003ca href=\"https://testimonial.to/kommunicate-test/all\"\u003ehttps://testimonial.to/kommunicate-test/all\u003c/a\u003e\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003e\u003cp\u003eCreate an account on Kommunicate - \u003ca href=\"https://dashboard.kommunicate.io/signup?utm_source=Zendesk\u0026utm_medium=App+directory\u0026utm_campaign=Zendesk+market+place+KM\"\u003ehttps://dashboard.kommunicate.io/signup\u003c/a\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo integrate Zendesk chat, navigate to \u003ca href=\"https://dashboard.kommunicate.io/integrations\"\u003ehttps://dashboard.kommunicate.io/integrations\u003c/a\u003e and click on \u0026#39;Zopim chat integration\u0026#39;. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter the email ID you used in Zendesk in the \u0026#39;Email\u0026#39; field. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOpen the agent interface by selecting Support from the product tray in the top right of your Zendesk Dashboard. And navigate to Admin \u0026gt; Channels \u0026gt; API. Make sure that the Token Access is enabled in the settings. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCopy the API Token and paste it in the \u0026#39;Access Token\u0026#39; field. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow, copy your Zendesk subdomain (https://your\u003cem\u003edomain.zendesk.com/) address. Paste the subdomain name(your\u003c/em\u003edomain) and in the \u0026#39;Subdomain\u0026#39; field below. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eNow open the product tray in the top right of your Zendesk Dashboard. Go to \u0026#39;Chat\u0026#39;. Click on your \u0026#39;profile\u0026#39; icon. Click \u0026#39;Check Connection\u0026#39;. You will see an \u0026#39;Account Key\u0026#39;, that will be your \u0026#39;Zendesk ChatSDK Key\u0026#39;.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"![Banner](https://user-images.githubusercontent.com/23008972/187465952-0b6838ef-40c3-4217-9f0c-4da598ec2cbd.png) \n\n \n\n **Kommunicate: Infuse the power of AI into your Zendesk Chat** \n\n \n\n Seamlessly integrate Kommunicate's AI bot and human handoff solution into your Zendesk Chat to answer repeated queries, thereby freeing up your agents to focus on queries that require human assistance. Additionally, the bot is designed to hand over the query to an available agent whenever required.\n\n \n\n Automate repeated queries, improve agent performance, and ultimately provide instant and actionable assistance to customers every time.\n\n \n\n Kommunicate also integrates with your Zendesk Sunshine and Zendesk Support. For more information, drop us an email at support@kommunicate.io \n\n \n\n **What does Kommunicate integration with Zendesk do for your business?** \n\n \n\n - **Gives your businesses the ability to scale smarter:** \n With Kommunicate’s automation+human approach, create a best-of-all-worlds scenario, where agents get to use their empathy, critical thinking, and creativity on problems that matter most and deflect the rest. Scale smarter by reducing customer enquiry response rate by 30%. \n\n \n\n - **Integrate the power of AI without burdening your agents with a new dashboard** \n It's difficult to move from Zendesk to another live chat provider that provides automation. With Kommunicate's zero code integration directly connect the power of AI to your Zendesk dashboard without your agents going through the pain of learning a new dashboard. \n\n \n\n - **Make Better Decisions** \n Understanding the performance of your automation shouldn't be a guessing game. Kommunicate's chatbot platform has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes. \n\n \n\n - **Move seamlessly from AI to agent** \n Automatically hand-off the conversation to humans if the bot is unable to answer. Customers chat asynchronously, with seamless escalation to live support when it's needed. Zendesk agents can serve customers in real time by entering and exiting the chat without interrupting the flow of conversation. \n\n \n\n - **Diminish the low-value enquiries, and frustration, that agent faces** \n Repetitive, mundane work is one of the key contributors to agent dissatisfaction. Automate 80% repeated customer enquiries that will be handled by Kommunicate’s bot and let your agents handle queries that matter the most. \n\n \n\n ![Web 1920 – 3](https://user-images.githubusercontent.com/23008972/187466139-6ea1281a-aad4-4c03-9961-69e755359489.png) \n\n \n\n **Kommunicate + Zendesk : Made for you** \n\n \n\n - **Security**:HIPPA, ISO 27001:2022, GDPR compliant, \n\n - **API \u0026 Webhook**: APIs and webhook templates for reporting, data sharing and easy integrations. \n\n - **Multilingual**: The Conversational AI understands all languages - with premade content available in more than 14 languages. \n\n - **Always ready**: Handles 1st line support, 24/7. \n\n - **No Code**: No- or low-code, custom integrations with 3rd party CRM, Product \u0026 ERP tools. \n\n ![Group 5](https://user-images.githubusercontent.com/23008972/185127900-9300f20a-bcf3-4773-ad76-2842e8366480.png) \n\n ![Group 7](https://user-images.githubusercontent.com/23008972/185127970-a8f62c13-7761-42f6-93d6-75ae0742bc79.png) \n\n Don’t take our word for it. Check what our customers have to say about us: [https://testimonial.to/kommunicate-test/all](https://testimonial.to/kommunicate-test/all)","raw_installation_instructions":"\n\n 1. Create an account on Kommunicate - [https://dashboard.kommunicate.io/signup](https://dashboard.kommunicate.io/signup?utm_source=Zendesk\u0026utm_medium=App+directory\u0026utm_campaign=Zendesk+market+place+KM). \n\n 2. To integrate Zendesk chat, navigate to [https://dashboard.kommunicate.io/integrations](https://dashboard.kommunicate.io/integrations) and click on 'Zopim chat integration'. \n\n 3. Enter the email ID you used in Zendesk in the 'Email' field. \n\n 4. Open the agent interface by selecting Support from the product tray in the top right of your Zendesk Dashboard. And navigate to Admin \u003e Channels \u003e API. Make sure that the Token Access is enabled in the settings. \n\n 5. Copy the API Token and paste it in the 'Access Token' field. \n\n 6. Now, copy your Zendesk subdomain (https://your_domain.zendesk.com/) address. Paste the subdomain name(your_domain) and in the 'Subdomain' field below. \n\n 7. Now open the product tray in the top right of your Zendesk Dashboard. Go to 'Chat'. Click on your 'profile' icon. Click 'Check Connection'. You will see an 'Account Key', that will be your 'Zendesk ChatSDK Key'.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://725792.apps.zdusercontent.com/725792/assets/1705845831-ee0757e4d93c527116e5552087eda604/logo-small.png","large_icon":"https://725792.apps.zdusercontent.com/725792/assets/1705845831-ee0757e4d93c527116e5552087eda604/logo.png","screenshots":["https://725792.apps.zdusercontent.com/725792/assets/1705845831-ee0757e4d93c527116e5552087eda604/screenshot-0.png","https://725792.apps.zdusercontent.com/725792/assets/1705845831-ee0757e4d93c527116e5552087eda604/screenshot-1.png","https://725792.apps.zdusercontent.com/725792/assets/1705845831-ee0757e4d93c527116e5552087eda604/screenshot-2.png"],"installation_count":0},{"id":801180,"name":"Setmore for Chat","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":1952712,"app_id":801180,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-04-07T11:47:44Z","updated_at":"2022-04-07T11:47:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1952711,"app_id":801180,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2022-04-07T11:47:43Z","updated_at":"2022-04-07T11:47:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2759,"entity_id":801180,"app_id":801180,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-04-07T11:47:46.000Z","updated_at":"2022-04-07T11:47:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-04-07T11:47:42Z","updated_at":"2026-08-25T18:59:20Z","terms_conditions_url":null,"app_organization":{"id":577,"name":"Setmore","email":"help@setmore.com","website":"https://www.setmore.com/start-now?utm_source=Zen%20Desk%20Website\u0026utm_medium=integrations\u0026utm_campaign=Zen%20Desk","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[8],"date_published":"2022-04-21T16:49:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.setmore.com/pricing"},"location_names":["chat_sidebar"],"last_update_time":"2026-08-25T18:59:16Z","owner_id":269519,"author_name":"Setmore Inc","author_email":"help@setmore.com","author_url":"https://www.setmore.com","short_description":"Schedule appointments straight from customer chats inside Zendesk.","long_description":"\u003cp\u003eWith Setmore, you’re able to book customer appointments straight from a chat inside Zendesk. Empower reps and agents to schedule follow-ups faster, so you can resolve more tickets.\u003c/p\u003e\n\n\u003cp\u003eAutomatic email confirmations ensure your customers receive all the details they need, and they also get a reminder to help reduce no-shows. \u003c/p\u003e\n\n\u003cp\u003eHere are just a few more features that come with your Setmore account : \u003c/p\u003e\n\n\u003cp\u003eCreate an online Booking Page and let customers self-schedule appointments \u003c/p\u003e\n\n\u003cp\u003eManage calendars for multiple staff members from one account \u003c/p\u003e\n\n\u003cp\u003eBook on the go with free Android and iOS apps \u003c/p\u003e\n\n\u003cp\u003eSet up classes to deliver your services to multiple guests \u003c/p\u003e\n\n\u003cp\u003eActivate the Square integration to accept customer payments online \u003c/p\u003e\n\n\u003cp\u003eReceive email notifications and in-app alerts for new and edited bookings \u003c/p\u003e\n\n\u003cp\u003eAlign your events by syncing Setmore with your Google and Office 365 calendars \u003c/p\u003e\n\n\u003cp\u003eUpgrade to Premium to unlock advanced features like text reminders, 2-way sync, online payments, and recurring appointments \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Setmore handles your data:\u003c/strong\u003e This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn\u0026#39;t access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOpen Zendesk and head to Settings \u0026gt; Account \u0026gt; Apps. \u003c/p\u003e\n\n\u003cp\u003eClick the ‘Marketplace’ button and search for ‘Setmore’. Click the tile and a list of options will appear. Choose ‘Install’. \u003c/p\u003e\n\n\u003cp\u003eFollow the instructions for authentication. You’ll need to sign into Setmore. \u003c/p\u003e\n\n\u003cp\u003eA green check will indicate that authentication is complete. You can then click the ‘Install’ button to finish. \u003c/p\u003e\n\n\u003cp\u003eAfter installation, you’ll be able to access your Setmore Booking Page during chats. To confirm, open any chat and locate your service menu in the lower-right of the window. The Booking Page will be that of the Setmore account you used during authentication. \u003c/p\u003e\n","raw_long_description":"With Setmore, you’re able to book customer appointments straight from a chat inside Zendesk. Empower reps and agents to schedule follow-ups faster, so you can resolve more tickets.\n\n  Automatic email confirmations ensure your customers receive all the details they need, and they also get a reminder to help reduce no-shows. \n\n Here are just a few more features that come with your Setmore account : \n\n Create an online Booking Page and let customers self-schedule appointments \n\n Manage calendars for multiple staff members from one account \n\n Book on the go with free Android and iOS apps \n\n Set up classes to deliver your services to multiple guests \n\n  Activate the Square integration to accept customer payments online \n\n  Receive email notifications and in-app alerts for new and edited bookings \n\n Align your events by syncing Setmore with your Google and Office 365 calendars \n\n  Upgrade to Premium to unlock advanced features like text reminders, 2-way sync, online payments, and recurring appointments \n\n **How Setmore handles your data:** This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn't access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.","raw_installation_instructions":"Open Zendesk and head to Settings \u003e Account \u003e Apps. \n\n Click the ‘Marketplace’ button and search for ‘Setmore’. Click the tile and a list of options will appear. Choose ‘Install’. \n\n Follow the instructions for authentication. You’ll need to sign into Setmore. \n\n A green check will indicate that authentication is complete. You can then click the ‘Install’ button to finish. \n\n After installation, you’ll be able to access your Setmore Booking Page during chats. To confirm, open any chat and locate your service menu in the lower-right of the window. The Booking Page will be that of the Setmore account you used during authentication. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://801180.apps.zdusercontent.com/801180/assets/1784712626-8a53e2a20a95a62d5f69a37379497403/logo-small.png","large_icon":"https://801180.apps.zdusercontent.com/801180/assets/1784712626-8a53e2a20a95a62d5f69a37379497403/logo.png","screenshots":["https://801180.apps.zdusercontent.com/801180/assets/1784712626-8a53e2a20a95a62d5f69a37379497403/screenshot-0.png","https://801180.apps.zdusercontent.com/801180/assets/1784712626-8a53e2a20a95a62d5f69a37379497403/screenshot-1.png","https://801180.apps.zdusercontent.com/801180/assets/1784712626-8a53e2a20a95a62d5f69a37379497403/screenshot-2.png"],"installation_count":5},{"id":954303,"name":"Moveo AI Virtual Agent","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":5,"count":{"5":2,"1":0,"2":0,"3":0,"4":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-07-21T12:10:40Z","updated_at":"2025-04-04T00:10:29Z","terms_conditions_url":null,"app_organization":{"id":5658,"name":"Moveo AI","email":"support@moveo.ai","website":"https://moveo.ai/","country_code":"GR","stripe_account_id":null,"state":null},"locations":[],"date_published":"2023-08-03T20:42:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://moveo.ai/pricing"},"location_names":[],"last_update_time":"2023-11-27T18:46:47Z","owner_id":269519,"author_name":"Moveo AI","author_email":"support@moveo.ai","author_url":"https://www.moveo.ai","short_description":"Seamless transition from live chat to conversational AI","long_description":"\u003cp\u003e\u003cstrong\u003eTurn complex AI technologies into simple-to-use solutions and save time, effort and money.\u003c/strong\u003e. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://moveo.ai/integrations/zendesk/\"\u003eMoveo AI\u003c/a\u003e is a conversational AI platform powered by Natural Language Processing (NLP) algorithms.  \u003c/p\u003e\n\n\u003cp\u003eCreate an AI virtual agent using Moveo AI\u0026#39;s Generative AI technology and enterprise-level LLMs by simply uploading your knowledge base, website and documents. \u003c/p\u003e\n\n\u003cp\u003eEffortlessly automate over 80% of your customer support operations. Have questions? \u003ca href=\"mailto:info@moveo.ai\"\u003eContact us\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhy connect Moveo AI with Zendesk Chat?\u003c/strong\u003e  \u003c/p\u003e\n\n\u003cp\u003eAutomate your business processes 10x faster with minimal investment.  \u003c/p\u003e\n\n\u003cp\u003eMoveo’s innovative Zendesk integration allows you to automate your customer support in 5 minutes. Connect to Zendesk and surpass the entire solution design, customization and optimization process of your AI agent. Authorize Moveo to learn from past chat logs or upload them manually to Moveo’s platform. Within minutes your AI virtual agent will be ready to test and deploy to all your communication channels and backend systems. Enjoy:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eFaster ROI\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eMultiple language support\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSelf-learning capabilities\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eCreate immersive experiences and scale your operations by introducing an AI virtual agent to your operations.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIntegrate to Zendesk chat in 5 minutes and automatically create your AI virtual agent.  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eCreate an Account in Moveo AI:\u003c/strong\u003e Sign up on the \u003ca href=\"https://moveo.ai\"\u003eMoveo AI\u003c/a\u003e platform to get started.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Your First Brain:\u003c/strong\u003e Follow the instructions within the platform to create your first AI brain.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrate with Zendesk Chat:\u003c/strong\u003e Create a Zendesk Chat integration by following the detailed instructions \u003ca href=\"https://docs.moveo.ai/docs/integrations/zendesk\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet Up Your Rules:\u003c/strong\u003e Customize how your integration will function by setting up your rules. Instructions can be found \u003ca href=\"https://docs.moveo.ai/docs/get_started/rules\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou\u0026#39;re Ready to Go:\u003c/strong\u003e Your Moveo Zendesk integration is now set up and ready to use.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Turn complex AI technologies into simple-to-use solutions and save time, effort and money.**. \n\n[Moveo AI](https://moveo.ai/integrations/zendesk/) is a conversational AI platform powered by Natural Language Processing (NLP) algorithms.  \n\nCreate an AI virtual agent using Moveo AI's Generative AI technology and enterprise-level LLMs by simply uploading your knowledge base, website and documents. \n\nEffortlessly automate over 80% of your customer support operations. Have questions? [Contact us](mailto:info@moveo.ai)  \n\n**Why connect Moveo AI with Zendesk Chat?**  \n\nAutomate your business processes 10x faster with minimal investment.  \n\nMoveo’s innovative Zendesk integration allows you to automate your customer support in 5 minutes. Connect to Zendesk and surpass the entire solution design, customization and optimization process of your AI agent. Authorize Moveo to learn from past chat logs or upload them manually to Moveo’s platform. Within minutes your AI virtual agent will be ready to test and deploy to all your communication channels and backend systems. Enjoy:  \n\n- Faster ROI  \n- Multiple language support  \n- Self-learning capabilities  \n\nCreate immersive experiences and scale your operations by introducing an AI virtual agent to your operations.","raw_installation_instructions":"Integrate to Zendesk chat in 5 minutes and automatically create your AI virtual agent.  \n\n1. **Create an Account in Moveo AI:** Sign up on the [Moveo AI](https://moveo.ai) platform to get started.  \n2. **Create Your First Brain:** Follow the instructions within the platform to create your first AI brain.  \n3. **Integrate with Zendesk Chat:** Create a Zendesk Chat integration by following the detailed instructions [here](https://docs.moveo.ai/docs/integrations/zendesk).  \n4. **Set Up Your Rules:** Customize how your integration will function by setting up your rules. Instructions can be found [here](https://docs.moveo.ai/docs/get_started/rules).  \n5. **You're Ready to Go:** Your Moveo Zendesk integration is now set up and ready to use.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://954303.apps.zdusercontent.com/954303/assets/1700736134-aa288458d18db4a6e515b7f2bb6dcee6/logo-small.png","large_icon":"https://954303.apps.zdusercontent.com/954303/assets/1700736134-aa288458d18db4a6e515b7f2bb6dcee6/logo.png","screenshots":["https://954303.apps.zdusercontent.com/954303/assets/1700736134-aa288458d18db4a6e515b7f2bb6dcee6/screenshot-0.png","https://954303.apps.zdusercontent.com/954303/assets/1700736134-aa288458d18db4a6e515b7f2bb6dcee6/screenshot-1.png","https://954303.apps.zdusercontent.com/954303/assets/1700736134-aa288458d18db4a6e515b7f2bb6dcee6/screenshot-2.png"],"installation_count":0},{"id":965237,"name":"UltimateGPT for Knowledge Base","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":50,"name":"AI and Bots"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-08-22T08:30:50Z","updated_at":"2025-04-04T00:10:42Z","terms_conditions_url":null,"app_organization":{"id":2196,"name":"Ultimate","email":"udi.miron@ultimate.ai","website":"www.ultimate.ai","country_code":"DE","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2024-02-05T17:17:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://dashboard.ultimate.ai/ultimategpt?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace"},"location_names":[],"last_update_time":"2024-02-08T16:54:38Z","owner_id":269519,"author_name":"Ultimate","author_email":"support@ultimate.ai","author_url":"https://www.ultimate.ai/forms/contact?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace","short_description":"Instantly integrate the power of ChatGPT into your support centre","long_description":"\u003cp\u003e\u003cstrong\u003eAutomate 60% of your support with Ultimate.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eThe customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Our LLM-powered bot can provide:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eInstant time to value: no training required\u003c/li\u003e\n\u003cli\u003eSupport for your agents for improved CX and agent satisfaction\u003c/li\u003e\n\u003cli\u003eReduce operating and maintenance costss\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat makes Ultimate different from other bot and automation providers?\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eOur seamless integration with Zendesk allows you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eRetain all of your conversation data in Zendesk, not a third-party app\u003c/li\u003e\n\u003cli\u003eRoute and enrich Zendesk tickets\u003c/li\u003e\n\u003cli\u003eCreate smart escalations to human agents\u003c/li\u003e\n\u003cli\u003eMeasure your bot\u0026#39;s performance in Zendesk\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWith years of industry expertise \u0026amp; in-house AI researchers \u0026amp; engineers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eWe’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology\u003c/li\u003e\n\u003cli\u003eGlobal brands like Zendesk, DeepL, Lush, TaskRabbit and TransferGo trust our AI-powered solution\u003c/li\u003e\n\u003cli\u003eWe take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eReady to start your automation journey?\u003c/p\u003e\n\n\u003cp\u003eTry the \u003ca href=\"https://www.ultimate.ai/ultimategpt-chatgpt-for-customer-service?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace\"\u003e\u003cstrong\u003eUltimateGPT today!\u003c/strong\u003e\u003c/a\u003e with one of our AI Experts.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTry the \u003ca href=\"https://www.ultimate.ai/ultimategpt-chatgpt-for-customer-service?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace\"\u003e\u003cstrong\u003eUltimateGPT today!\u003c/strong\u003e\u003c/a\u003e with one of our AI Experts.\u003c/p\u003e\n","raw_long_description":"**Automate 60% of your support with Ultimate.**\n\nThe customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Our LLM-powered bot can provide:\n\n- Instant time to value: no training required\n- Support for your agents for improved CX and agent satisfaction\n- Reduce operating and maintenance costss\n\n**What makes Ultimate different from other bot and automation providers?**\n\nOur seamless integration with Zendesk allows you to:\n\n- Retain all of your conversation data in Zendesk, not a third-party app\n- Route and enrich Zendesk tickets\n- Create smart escalations to human agents\n- Measure your bot's performance in Zendesk\n\nWith years of industry expertise \u0026 in-house AI researchers \u0026 engineers:\n\n- We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology\n- Global brands like Zendesk, DeepL, Lush, TaskRabbit and TransferGo trust our AI-powered solution\n- We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant\n\nReady to start your automation journey?\n\nTry the [**UltimateGPT today!**](https://www.ultimate.ai/ultimategpt-chatgpt-for-customer-service?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace) with one of our AI Experts.","raw_installation_instructions":"Try the [**UltimateGPT today!**](https://www.ultimate.ai/ultimategpt-chatgpt-for-customer-service?utm_campaign=Partner%20Marketing\u0026utm_source=zendeskmarketplace) with one of our AI Experts.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://965237.apps.zdusercontent.com/965237/assets/1707411106-aeb2b19675e7e1a98fdd1303d13622b5/logo-small.png","large_icon":"https://965237.apps.zdusercontent.com/965237/assets/1707411106-aeb2b19675e7e1a98fdd1303d13622b5/logo.png","screenshots":["https://965237.apps.zdusercontent.com/965237/assets/1707411106-aeb2b19675e7e1a98fdd1303d13622b5/screenshot-0.png","https://965237.apps.zdusercontent.com/965237/assets/1707411106-aeb2b19675e7e1a98fdd1303d13622b5/screenshot-1.png","https://965237.apps.zdusercontent.com/965237/assets/1707411106-aeb2b19675e7e1a98fdd1303d13622b5/screenshot-2.png"],"installation_count":0},{"id":1008864,"name":"Simplesat for Chat","state":"published","version":"1.1.5","framework_version":"2.0","parameters":[{"id":2821695,"app_id":1008864,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-02-07T05:44:42Z","updated_at":"2024-02-07T05:44:42Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2821694,"app_id":1008864,"name":"apiToken","kind":"text","required":true,"position":1,"created_at":"2024-02-07T05:44:42Z","updated_at":"2024-02-07T05:44:42Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":4245,"entity_id":1008864,"app_id":1008864,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-02-07T05:44:44.000Z","updated_at":"2024-02-07T05:44:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":"G-NZ3H45B9EY","remote_installation_url":null,"products":["chat"],"categories":[{"id":63,"name":"Surveys and Reviews"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-02-07T05:44:41Z","updated_at":"2026-01-06T22:03:32Z","terms_conditions_url":null,"app_organization":{"id":1696,"name":"SimpleSat App","email":"support@simplesat.io","website":"https://www.simplesat.io/","country_code":"US","stripe_account_id":null,"state":null},"locations":[8],"date_published":"2024-02-07T18:27:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.simplesat.io/pricing/"},"location_names":["chat_sidebar"],"last_update_time":"2026-01-06T22:03:28Z","owner_id":269519,"author_name":"Simplesat","author_email":"support@simplesat.io","author_url":"https://www.simplesat.io/?utm_source=zendesk\u0026utm_medium=marketplace","short_description":"Delightfully easy to use NPS (Net Promoter Score) and CSAT surveys for Zendesk","long_description":"\u003cp\u003eAdd one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://youtu.be/rFreqJ2ihpg\"\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png\" alt=\"Simplesat Zendesk Video\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch3\u003eSimplesat offers:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFun and visually engaging surveys\u003c/li\u003e\n\u003cli\u003eMore versatile delivery options\u003c/li\u003e\n\u003cli\u003eMulti-question surveys with conditional logic\u003c/li\u003e\n\u003cli\u003eAutomated sharing of 5-star reviews\u003c/li\u003e\n\u003cli\u003eRating and ticket info synced both ways \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eAdd CSAT, CES, 5-Star, or NPS surveys to solved ticket emails\u003c/h3\u003e\n\n\u003cp\u003eEmbed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!\u003c/p\u003e\n\n\u003cp\u003eWorks with Zendesk\u0026#39;s event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png\" alt=\"Email Notification\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eEnhance Zendesk with Simplesat\u0026#39;s deep integrations\u003c/h3\u003e\n\n\u003cp\u003eTake your Zendesk experience to the next level by installing the Simplesat App for Zendesk Chat. With the app, you can seamlessly integrate Simplesat into Zendesk\u0026#39;s interface, making sending surveys even easier.\u003c/p\u003e\n\n\u003cp\u003eTo learn more about the Simplesat App for Zendesk Chat and its installation, refer to the installation instructions and further details at the top of this page.\u003c/p\u003e\n\n\u003ch3\u003eSync Zendesk ticket details with feedback\u003c/h3\u003e\n\n\u003cp\u003eGain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png\" alt=\"Sync Ticket Details\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdd private comments and tags to tickets\u003c/h3\u003e\n\n\u003cp\u003eSync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.\u003c/p\u003e\n\n\u003cp\u003eDisplaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png\" alt=\"Private Notes and Tags\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eAdd satisfaction ratings back to Zendesk\u003c/h3\u003e\n\n\u003cp\u003eTake advantage of Zendesk\u0026#39;s core satisfaction ratings by syncing feedback scores back to tickets.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png\" alt=\"Add Ratings Back to Zendesk\"\u003e\u003c/p\u003e\n\n\u003ch3\u003eDetailed ticket reporting\u003c/h3\u003e\n\n\u003cp\u003eEffortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you\u0026#39;re looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png\" alt=\"Detailed Reporting\"\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn how we handle your data in our \u003ca href=\"https://www.simplesat.io/privacy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIf you haven\u0026#39;t already, create a Simplesat account and start a free 14-day trial \u003ca href=\"https://app.simplesat.io/signup/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch3\u003eSending a survey through Zendesk Chat\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and build a new survey\u003c/li\u003e\n\u003cli\u003eFor the delivery option, choose External email embed, and then Zendesk Chat\u003c/li\u003e\n\u003cli\u003eThe next time you open a Zendesk Chat window it should automatically appear in the chat\u0026#39;s sidebar\u003c/li\u003e\n\u003cli\u003eClick the survey button and paste it in your chat\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTo install the Simplesat app for Zendesk Chat and embed Simplesat in your chats:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the install button at the top of this page to install the app in your Zendesk environment.\u003c/li\u003e\n\u003cli\u003eWhen asked for an API Token, fill in your Simplesat account key from \u003ca href=\"https://app.simplesat.io/settings/account/\"\u003ethis page\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eTo activate Simplesat\u0026#39;s other Zendesk integrations\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eThe Zendesk integrations can be activated in your Simplesat account \u003ca href=\"https://app.simplesat.io/settings/integrations/595/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eOn the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.\u003c/li\u003e\n\u003cli\u003eRead the full documentation on integrating Simplesat with Zendesk \u003ca href=\"https://help.simplesat.io/en/articles/7154584-zendesk-integrations/\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you have any questions at all, please don\u0026#39;t hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team \u003ca href=\"https://www.simplesat.io/demo/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.\n\n[![Simplesat Zendesk Video](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-01.png)](https://youtu.be/rFreqJ2ihpg)\n\n### Simplesat offers:\n\n- Fun and visually engaging surveys\n- More versatile delivery options\n- Multi-question surveys with conditional logic\n- Automated sharing of 5-star reviews\n- Rating and ticket info synced both ways \n\n### Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails\nEmbed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!\n\nWorks with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.\n\n![Email Notification](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-02.png)\n\n### Enhance Zendesk with Simplesat's deep integrations\n\nTake your Zendesk experience to the next level by installing the Simplesat App for Zendesk Chat. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making sending surveys even easier.\n\nTo learn more about the Simplesat App for Zendesk Chat and its installation, refer to the installation instructions and further details at the top of this page.\n\n### Sync Zendesk ticket details with feedback\n\nGain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.\n\n![Sync Ticket Details](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-03.png)\n\n### Add private comments and tags to tickets\n\nSync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.\n\nDisplaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.\n\n![Private Notes and Tags](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-04.png)\n\n### Add satisfaction ratings back to Zendesk\n\nTake advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.\n\n![Add Ratings Back to Zendesk](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-05.png)\n\n### Detailed ticket reporting\n\nEffortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.\n\n![Detailed Reporting](https://www.simplesat.io/wp-content/uploads/2023/08/simplesat-zendesk-07.png)\n\nLearn how we handle your data in our [privacy policy](https://www.simplesat.io/privacy/).","raw_installation_instructions":"If you haven't already, create a Simplesat account and start a free 14-day trial [here](https://app.simplesat.io/signup/).\n\n### Sending a survey through Zendesk Chat\n\n- Create and build a new survey\n- For the delivery option, choose External email embed, and then Zendesk Chat\n- The next time you open a Zendesk Chat window it should automatically appear in the chat's sidebar\n- Click the survey button and paste it in your chat\n\n### To install the Simplesat app for Zendesk Chat and embed Simplesat in your chats:\n\n- Click the install button at the top of this page to install the app in your Zendesk environment.\n- When asked for an API Token, fill in your Simplesat account key from [this page](https://app.simplesat.io/settings/account/).\n\n### To activate Simplesat's other Zendesk integrations\n\n- The Zendesk integrations can be activated in your Simplesat account [here](https://app.simplesat.io/settings/integrations/595/).\n- On the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.\n- Read the full documentation on integrating Simplesat with Zendesk [here](https://help.simplesat.io/en/articles/7154584-zendesk-integrations/).\n\nIf you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team [here](https://www.simplesat.io/demo/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1008864.apps.zdusercontent.com/1008864/assets/1766389835-37010703319e8151511fcc81c4b207af/logo-small.png","large_icon":"https://1008864.apps.zdusercontent.com/1008864/assets/1766389835-37010703319e8151511fcc81c4b207af/logo.png","screenshots":["https://1008864.apps.zdusercontent.com/1008864/assets/1766389835-37010703319e8151511fcc81c4b207af/screenshot-0.png","https://1008864.apps.zdusercontent.com/1008864/assets/1766389835-37010703319e8151511fcc81c4b207af/screenshot-1.png","https://1008864.apps.zdusercontent.com/1008864/assets/1766389835-37010703319e8151511fcc81c4b207af/screenshot-2.png"],"installation_count":6},{"id":1070759,"name":"LogRocket","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["chat"],"categories":[{"id":50,"name":"AI and Bots"},{"id":53,"name":"Video"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-18T16:16:40Z","updated_at":"2026-09-15T19:28:01Z","terms_conditions_url":null,"app_organization":{"id":1678,"name":"LogRocket","email":"support@logrocket.com","website":"http://www.logrocket.com","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[],"date_published":"2026-09-15T19:28:01Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://logrocket.com/pricing/"},"location_names":[],"last_update_time":"2026-09-14T17:56:51Z","owner_id":269519,"author_name":"LogRocket","author_email":"support@logrocket.com","author_url":"https://logrocket.com","short_description":"Resolve tickets faster with AI summaries of user sessions","long_description":"\u003cp\u003eLogRocket\u0026#39;s AI-first session replay and analytics empowers software teams to deliver outstanding user experiences. Identify technical and UX issues with LogRocket\u0026#39;s Galileo AI, quantify impact with product analytics, and watch session replays to see exactly what went wrong.\u003c/p\u003e\n\n\u003cp\u003eLogRocket\u0026#39;s Zendesk integration leverages Galileo AI to watch user sessions any time a user submits a Zendesk ticket and summarizes the key moments, providing the information you need to enter a conversation with full context. All moments link to session replays, allowing you to validate user actions and understand the underlying technical context that contributed to that behavior.\u003c/p\u003e\n\n\u003cp\u003eThe LogRocket integration allows you to:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAutomatically summarize user sessions every time a ticket is submitted\u003c/li\u003e\n\u003cli\u003eEnter every conversation with the full context of what the user experienced\u003c/li\u003e\n\u003cli\u003eDetermine if an issue was caused by technical error, usability problems, or user error\u003c/li\u003e\n\u003cli\u003eSend technical problems to engineering for a quick fix\u003c/li\u003e\n\u003cli\u003eGo live with active users to walk them through their problem and resolve it on the spot.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eIf you’re not an existing LogRocket user, \u003ca href=\"https://logrocket.com/signup?zendesk\"\u003esign up for a free trial today\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eSee https://docs.logrocket.com/docs/security for data privacy \u0026amp; security policies.\u003c/em\u003e\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn your LogRocket account, go to Settings → Integrations → scroll to Customer Support. Then click on the Zendesk integration button. You will be asked for your Zendesk subdomain, then you will be redirected to Zendesk to authenticate and authorize LogRocket. After that you can click that button again to change settings.\u003c/p\u003e\n","raw_long_description":"LogRocket's AI-first session replay and analytics empowers software teams to deliver outstanding user experiences. Identify technical and UX issues with LogRocket's Galileo AI, quantify impact with product analytics, and watch session replays to see exactly what went wrong.\n\nLogRocket's Zendesk integration leverages Galileo AI to watch user sessions any time a user submits a Zendesk ticket and summarizes the key moments, providing the information you need to enter a conversation with full context. All moments link to session replays, allowing you to validate user actions and understand the underlying technical context that contributed to that behavior.\n\nThe LogRocket integration allows you to:\n\n* Automatically summarize user sessions every time a ticket is submitted\n* Enter every conversation with the full context of what the user experienced\n* Determine if an issue was caused by technical error, usability problems, or user error\n* Send technical problems to engineering for a quick fix\n* Go live with active users to walk them through their problem and resolve it on the spot.\n\nIf you’re not an existing LogRocket user, [sign up for a free trial today](https://logrocket.com/signup?zendesk).\n\n_See https://docs.logrocket.com/docs/security for data privacy \u0026 security policies._","raw_installation_instructions":"In your LogRocket account, go to Settings → Integrations → scroll to Customer Support. Then click on the Zendesk integration button. You will be asked for your Zendesk subdomain, then you will be redirected to Zendesk to authenticate and authorize LogRocket. After that you can click that button again to change settings.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1070759.apps.zdusercontent.com/1070759/assets/1787322069-7d093d8b95da92d1b0c85e634351094c/logo-small.png","large_icon":"https://1070759.apps.zdusercontent.com/1070759/assets/1787322069-7d093d8b95da92d1b0c85e634351094c/logo.png","screenshots":["https://1070759.apps.zdusercontent.com/1070759/assets/1787322069-7d093d8b95da92d1b0c85e634351094c/screenshot-0.png","https://1070759.apps.zdusercontent.com/1070759/assets/1787322069-7d093d8b95da92d1b0c85e634351094c/screenshot-1.png","https://1070759.apps.zdusercontent.com/1070759/assets/1787322069-7d093d8b95da92d1b0c85e634351094c/screenshot-2.png"],"installation_count":0},{"id":221735,"name":"FreshBooks for Sell","state":"published","version":"2.0.10","framework_version":"2.0","parameters":[{"id":747001,"app_id":221735,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T20:47:33Z","updated_at":"2019-09-25T20:47:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950622,"app_id":221735,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:04Z","updated_at":"2020-07-20T06:39:28Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1211,"entity_id":221735,"app_id":221735,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T20:47:35.000Z","updated_at":"2019-09-25T20:47:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T20:47:32Z","updated_at":"2026-02-24T09:49:22Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18,16,17,15],"date_published":"2019-09-25T20:47:32Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card","person_card","company_card","deal_card"],"last_update_time":"2025-11-21T16:33:04Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221735/freshbooks-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"Create, send, and track invoices without leaving Zendesk Sell","long_description":"\u003cp\u003eFreshBooks is cloud-based accounting software that simplifies the billing process for businesses.\u003c/p\u003e\n\n\u003cp\u003eWith the FreshBooks App for Zendesk Sell, sales teams can create, send, and track invoices in one central place.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly create and send invoices or estimates populated with data stored in Zendesk Sell.\u003c/li\u003e\n\u003cli\u003eView spending, payment history, and document details, such as pricing and dates.\u003c/li\u003e\n\u003cli\u003eTrack invoice status within Zendesk Sell.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both FreshBooks and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the FreshBooks for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with FreshBooks for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"FreshBooks is cloud-based accounting software that simplifies the billing process for businesses.\n\nWith the FreshBooks App for Zendesk Sell, sales teams can create, send, and track invoices in one central place.\n\n* Quickly create and send invoices or estimates populated with data stored in Zendesk Sell.\n* View spending, payment history, and document details, such as pricing and dates.\n* Track invoice status within Zendesk Sell.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both FreshBooks and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the FreshBooks for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with FreshBooks for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221735.apps.zdusercontent.com/221735/assets/1771926552-588e14f6fd8f94c522f3dcc26aee4ffb/logo-small.png","large_icon":"https://221735.apps.zdusercontent.com/221735/assets/1771926552-588e14f6fd8f94c522f3dcc26aee4ffb/logo.png","screenshots":["https://221735.apps.zdusercontent.com/221735/assets/1771926552-588e14f6fd8f94c522f3dcc26aee4ffb/screenshot-0.png","https://221735.apps.zdusercontent.com/221735/assets/1771926552-588e14f6fd8f94c522f3dcc26aee4ffb/screenshot-1.png","https://221735.apps.zdusercontent.com/221735/assets/1771926552-588e14f6fd8f94c522f3dcc26aee4ffb/screenshot-2.png"],"installation_count":6},{"id":221738,"name":"Box for Sell","state":"published","version":"2.0.7","framework_version":"2.0","parameters":[{"id":747040,"app_id":221738,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T21:14:52Z","updated_at":"2019-09-25T21:14:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950623,"app_id":221738,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:05Z","updated_at":"2020-07-20T07:00:58Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1212,"entity_id":221738,"app_id":221738,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T21:14:53.000Z","updated_at":"2019-09-25T21:14:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":3,"count":{"3":1,"1":0,"2":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T21:14:50Z","updated_at":"2026-01-27T06:37:39Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[15],"date_published":"2019-09-25T21:14:50Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["deal_card"],"last_update_time":"2020-01-21T21:24:55Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221738/box-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"View and share files and documents related to your deals in Zendesk Sell","long_description":"\u003cp\u003eBox is a document management platform and file sharing service that improves collaboration in your organization.\u003c/p\u003e\n\n\u003cp\u003eWith Box App for Zendesk Sell, sales teams can manage and track documents throughout various stages of a sales cycle.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and share Box folders directly from deal cards in Zendesk Sell.\u003c/li\u003e\n\u003cli\u003eEasily reference past files or documents related to deals.\u003c/li\u003e\n\u003cli\u003eEmployees who don\u0026#39;t have access to Zendesk Sell can sync documents to deal cards in Sell using Box.\n\u003ca href=\"https://www.box.com/\"\u003eLearn about Box here\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Box and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the Box for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with Box for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Box is a document management platform and file sharing service that improves collaboration in your organization.\n\nWith Box App for Zendesk Sell, sales teams can manage and track documents throughout various stages of a sales cycle.\n\n* Create and share Box folders directly from deal cards in Zendesk Sell.\n* Easily reference past files or documents related to deals.\n* Employees who don't have access to Zendesk Sell can sync documents to deal cards in Sell using Box.\n[Learn about Box here](https://www.box.com/).\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both Box and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the Box for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with Box for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221738.apps.zdusercontent.com/221738/assets/1769495849-02e87e4cfffa4ea5445cc370af1ed292/logo-small.png","large_icon":"https://221738.apps.zdusercontent.com/221738/assets/1769495849-02e87e4cfffa4ea5445cc370af1ed292/logo.png","screenshots":["https://221738.apps.zdusercontent.com/221738/assets/1769495849-02e87e4cfffa4ea5445cc370af1ed292/screenshot-0.png","https://221738.apps.zdusercontent.com/221738/assets/1769495849-02e87e4cfffa4ea5445cc370af1ed292/screenshot-1.png","https://221738.apps.zdusercontent.com/221738/assets/1769495849-02e87e4cfffa4ea5445cc370af1ed292/screenshot-2.png"],"installation_count":12},{"id":221740,"name":"Mailchimp for Sell","state":"published","version":"v3.0.1","framework_version":"2.0","parameters":[{"id":747042,"app_id":221740,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T21:26:46Z","updated_at":"2019-09-25T21:26:46Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3377714,"app_id":221740,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2025-10-15T10:47:21Z","updated_at":"2025-10-15T10:47:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1214,"entity_id":221740,"app_id":221740,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T21:26:48.000Z","updated_at":"2019-09-25T21:26:48.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#FFE01B","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T21:26:45Z","updated_at":"2025-10-15T10:47:22Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18,16,17,15,19],"date_published":"2019-09-25T21:26:45Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card","person_card","company_card","deal_card","background"],"last_update_time":"2020-01-16T18:16:33Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221740/mailchimp-for-sell/?help_widget=true","author_url":"https://www.zendesk.com?zcli_apps=true","short_description":"View Mailchimp campaign activity and manage subscribers from Zendesk Sell","long_description":"\u003cp\u003eSend email newsletters, manage subscribers, and track campaign performance in Mailchimp. You can also sync your email marketing with social networks like Twitter, Facebook, and LinkedIn.\u003c/p\u003e\n\n\u003cp\u003eMailchimp App for Zendesk Sell gives sales reps a complete picture of what content resonates with customers and can help them close the deal.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee which email campaigns your customers have received.\u003c/li\u003e\n\u003cli\u003eView in-depth details on the actions your customers took with each campaign.\u003c/li\u003e\n\u003cli\u003eSubscribe or unsubscribe customers from a mailing list individually, or in bulk.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Mailchimp and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the Mailchimp for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with Mailchimp for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Send email newsletters, manage subscribers, and track campaign performance in Mailchimp. You can also sync your email marketing with social networks like Twitter, Facebook, and LinkedIn.\n\nMailchimp App for Zendesk Sell gives sales reps a complete picture of what content resonates with customers and can help them close the deal.\n\n* See which email campaigns your customers have received.\n* View in-depth details on the actions your customers took with each campaign.\n* Subscribe or unsubscribe customers from a mailing list individually, or in bulk.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both Mailchimp and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the Mailchimp for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with Mailchimp for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221740.apps.zdusercontent.com/221740/assets/1760525224-a2f6c1b0f4a873ebe995bea684ab5005/logo-small.png","large_icon":"https://221740.apps.zdusercontent.com/221740/assets/1760525224-a2f6c1b0f4a873ebe995bea684ab5005/logo.png","screenshots":["https://221740.apps.zdusercontent.com/221740/assets/1760525224-a2f6c1b0f4a873ebe995bea684ab5005/screenshot-0.png","https://221740.apps.zdusercontent.com/221740/assets/1760525224-a2f6c1b0f4a873ebe995bea684ab5005/screenshot-1.png","https://221740.apps.zdusercontent.com/221740/assets/1760525224-a2f6c1b0f4a873ebe995bea684ab5005/screenshot-2.png"],"installation_count":458},{"id":221742,"name":"HubSpot for Sell","state":"published","version":"2.1.4","framework_version":"2.0","parameters":[{"id":747044,"app_id":221742,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T21:30:02Z","updated_at":"2019-09-25T21:30:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950617,"app_id":221742,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:01Z","updated_at":"2020-07-20T07:09:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1215,"entity_id":221742,"app_id":221742,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T21:30:04.000Z","updated_at":"2019-09-25T21:30:04.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T21:30:01Z","updated_at":"2026-04-08T15:19:03Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18,16,17,15],"date_published":"2019-09-25T21:30:01Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card","person_card","company_card","deal_card"],"last_update_time":"2020-01-15T00:33:34Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221742/hubspot-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"View HubSpot marketing activity in Zendesk Sell","long_description":"\u003cp\u003eHubSpot offers marketing automation software to manage your website, attract new visitors, and send email campaigns.\u003c/p\u003e\n\n\u003cp\u003eThe HubSpot App for Zendesk Sell gives your sales reps access to campaign performance results for a better understanding of your customers.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSee which campaigns your customers have received.\u003c/li\u003e\n\u003cli\u003eView in-depth details on the actions your customers took with each campaign.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both HubSpot and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the HubSpot for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with HubSpot for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"HubSpot offers marketing automation software to manage your website, attract new visitors, and send email campaigns.\n\nThe HubSpot App for Zendesk Sell gives your sales reps access to campaign performance results for a better understanding of your customers.\n\n* See which campaigns your customers have received.\n* View in-depth details on the actions your customers took with each campaign.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both HubSpot and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the HubSpot for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with HubSpot for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221742.apps.zdusercontent.com/221742/assets/1775661529-1985ae1b3b0802cd1ed6cbf7bc30e2aa/logo-small.png","large_icon":"https://221742.apps.zdusercontent.com/221742/assets/1775661529-1985ae1b3b0802cd1ed6cbf7bc30e2aa/logo.png","screenshots":["https://221742.apps.zdusercontent.com/221742/assets/1775661529-1985ae1b3b0802cd1ed6cbf7bc30e2aa/screenshot-0.png","https://221742.apps.zdusercontent.com/221742/assets/1775661529-1985ae1b3b0802cd1ed6cbf7bc30e2aa/screenshot-1.png","https://221742.apps.zdusercontent.com/221742/assets/1775661529-1985ae1b3b0802cd1ed6cbf7bc30e2aa/screenshot-2.png"],"installation_count":56},{"id":221743,"name":"Google Drive for Sell","state":"published","version":"2.1.7","framework_version":"2.0","parameters":[{"id":747045,"app_id":221743,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T21:32:13Z","updated_at":"2019-09-25T21:32:13Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950620,"app_id":221743,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:02Z","updated_at":"2020-07-20T06:48:09Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1216,"entity_id":221743,"app_id":221743,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T21:32:15.000Z","updated_at":"2019-09-25T21:32:15.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":2,"count":{"1":1,"2":1,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T21:32:12Z","updated_at":"2026-04-23T16:35:23Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[15],"date_published":"2019-09-25T21:32:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["deal_card"],"last_update_time":"2025-10-13T20:04:23Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221743/google-drive-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"View and share files and documents related to your deals in Zendesk Sell","long_description":"\u003cp\u003eGoogle Drive helps businesses securely store documents, sync files across devices, and share files within their organization.\u003c/p\u003e\n\n\u003cp\u003eWith the Google Drive App for Zendesk Sell, sales teams can directly access sales documents from deal cards. This app also makes it easier to collaborate with other teams who may not have access to Sell.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and share Google Drive folders from deal cards in Zendesk Sell.\u003c/li\u003e\n\u003cli\u003eEasily reference past files or documents related to deals.\u003c/li\u003e\n\u003cli\u003eEmployees who don\u0026#39;t have access to Zendesk Sell can sync documents to deal cards.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Google Drive and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the Google Drive for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with Google Drive for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Google Drive helps businesses securely store documents, sync files across devices, and share files within their organization.\n\nWith the Google Drive App for Zendesk Sell, sales teams can directly access sales documents from deal cards. This app also makes it easier to collaborate with other teams who may not have access to Sell.\n\n* Create and share Google Drive folders from deal cards in Zendesk Sell.\n* Easily reference past files or documents related to deals.\n* Employees who don't have access to Zendesk Sell can sync documents to deal cards.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both Google Drive and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the Google Drive for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with Google Drive for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221743.apps.zdusercontent.com/221743/assets/1776962112-18cb6ad00e2bcf6e165f1d8b35852cf4/logo-small.png","large_icon":"https://221743.apps.zdusercontent.com/221743/assets/1776962112-18cb6ad00e2bcf6e165f1d8b35852cf4/logo.png","screenshots":["https://221743.apps.zdusercontent.com/221743/assets/1776962112-18cb6ad00e2bcf6e165f1d8b35852cf4/screenshot-0.png","https://221743.apps.zdusercontent.com/221743/assets/1776962112-18cb6ad00e2bcf6e165f1d8b35852cf4/screenshot-1.png","https://221743.apps.zdusercontent.com/221743/assets/1776962112-18cb6ad00e2bcf6e165f1d8b35852cf4/screenshot-2.png"],"installation_count":159},{"id":221744,"name":"Dropbox for Sell","state":"published","version":"2.1.1","framework_version":"2.0","parameters":[{"id":747046,"app_id":221744,"name":"name","kind":"text","required":true,"position":0,"created_at":"2019-09-25T21:34:00Z","updated_at":"2019-09-25T21:34:00Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":950621,"app_id":221744,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2020-07-15T03:48:03Z","updated_at":"2020-07-20T07:18:35Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1217,"entity_id":221744,"app_id":221744,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2019-09-25T21:34:02.000Z","updated_at":"2019-09-25T21:34:02.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#1d81e2","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2019-09-25T21:33:58Z","updated_at":"2026-01-30T12:21:49Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[15],"date_published":"2019-09-25T21:33:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["deal_card"],"last_update_time":"2020-01-21T21:22:13Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/221744/dropbox-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"View and share files and documents related to your deals in Zendesk Sell","long_description":"\u003cp\u003eDropbox helps businesses store, sync and share files across devices within their organization.\u003c/p\u003e\n\n\u003cp\u003eWith the Dropbox App for Zendesk Sell, sales teams can access sales documents from deal cards in Zendesk Sell. You can also collaborate on important documents with other teams who may not have access to Zendesk Sell.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate and share Dropbox folders directly from deal cards in Sell.\u003c/li\u003e\n\u003cli\u003eEasily reference documents related to deals.\u003c/li\u003e\n\u003cli\u003eEmployees who don\u0026#39;t have access to Zendesk Sell can sync documents to deal cards.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both Dropbox and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the Dropbox for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with Dropbox for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Dropbox helps businesses store, sync and share files across devices within their organization.\n\nWith the Dropbox App for Zendesk Sell, sales teams can access sales documents from deal cards in Zendesk Sell. You can also collaborate on important documents with other teams who may not have access to Zendesk Sell.\n\n* Create and share Dropbox folders directly from deal cards in Sell.\n* Easily reference documents related to deals.\n* Employees who don't have access to Zendesk Sell can sync documents to deal cards.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both Dropbox and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the Dropbox for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with Dropbox for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://221744.apps.zdusercontent.com/221744/assets/1769775698-0e69899397af0054e0230c11d7b7da28/logo-small.png","large_icon":"https://221744.apps.zdusercontent.com/221744/assets/1769775698-0e69899397af0054e0230c11d7b7da28/logo.png","screenshots":["https://221744.apps.zdusercontent.com/221744/assets/1769775698-0e69899397af0054e0230c11d7b7da28/screenshot-0.png","https://221744.apps.zdusercontent.com/221744/assets/1769775698-0e69899397af0054e0230c11d7b7da28/screenshot-1.png","https://221744.apps.zdusercontent.com/221744/assets/1769775698-0e69899397af0054e0230c11d7b7da28/screenshot-2.png"],"installation_count":40},{"id":235069,"name":"QuickBooks for Sell","state":"published","version":"2.0.8","framework_version":"2.0","parameters":[{"id":813548,"app_id":235069,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-01-09T13:35:21Z","updated_at":"2020-01-09T13:35:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":813546,"app_id":235069,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2020-01-09T13:35:21Z","updated_at":"2020-01-09T13:35:21Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":813547,"app_id":235069,"name":"oauth_realmId","kind":"hidden","required":false,"position":2,"created_at":"2020-01-09T13:35:21Z","updated_at":"2020-01-09T13:35:21Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1335,"entity_id":235069,"app_id":235069,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-01-09T13:35:23.000Z","updated_at":"2020-01-09T13:35:23.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":2,"count":{"2":1,"1":1,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":61,"name":"eComm and Payments"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-01-09T13:35:19Z","updated_at":"2026-02-19T13:38:33Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18,16,17,15],"date_published":"2020-01-09T13:35:19Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card","person_card","company_card","deal_card"],"last_update_time":"2020-01-21T21:29:10Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/235069/quickbooks-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"View invoices statuses without leaving Zendesk Sell","long_description":"\u003cp\u003eQuickBooks is cloud-based accounting software that simplifies the billing process for businesses.\u003c/p\u003e\n\n\u003cp\u003eWith the QuickBooks App for Zendesk Sell, sales teams can create, send, and track invoices in one central place.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eQuickly create and send invoices or estimates populated with data stored in Zendesk Sell.\u003c/li\u003e\n\u003cli\u003eView spending, payment history, and document details, such as pricing and dates.\u003c/li\u003e\n\u003cli\u003eTrack invoice status within Zendesk Sell.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cp\u003eYou need administrator permissions in both QuickBooks and Zendesk Sell to set up the integration.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the Install button to set up the QuickBooks for Sell widget in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eFollow the instructions on the screen and click the \u003cstrong\u003eSign in with QuickBooks for Sell\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eAuthorize the external service to let us communicate with it on your behalf.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"QuickBooks is cloud-based accounting software that simplifies the billing process for businesses.\n\nWith the QuickBooks App for Zendesk Sell, sales teams can create, send, and track invoices in one central place.\n\n* Quickly create and send invoices or estimates populated with data stored in Zendesk Sell.\n* View spending, payment history, and document details, such as pricing and dates.\n* Track invoice status within Zendesk Sell.\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"### How to install\nYou need administrator permissions in both QuickBooks and Zendesk Sell to set up the integration.\n\n* Click the Install button to set up the QuickBooks for Sell widget in your Zendesk Sell account.\n* Follow the instructions on the screen and click the **Sign in with QuickBooks for Sell** link.\n* Authorize the external service to let us communicate with it on your behalf.\n* After you get back to the app settings page, click the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://235069.apps.zdusercontent.com/235069/assets/1771508298-cc38322404ca536d6e38b8bed8c273f4/logo-small.png","large_icon":"https://235069.apps.zdusercontent.com/235069/assets/1771508298-cc38322404ca536d6e38b8bed8c273f4/logo.png","screenshots":["https://235069.apps.zdusercontent.com/235069/assets/1771508298-cc38322404ca536d6e38b8bed8c273f4/screenshot-0.png","https://235069.apps.zdusercontent.com/235069/assets/1771508298-cc38322404ca536d6e38b8bed8c273f4/screenshot-1.png","https://235069.apps.zdusercontent.com/235069/assets/1771508298-cc38322404ca536d6e38b8bed8c273f4/screenshot-2.png"],"installation_count":70},{"id":236144,"name":"Amplemarket","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":820550,"app_id":236144,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-01-16T13:48:04Z","updated_at":"2020-01-16T13:48:04Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1351,"entity_id":236144,"app_id":236144,"amount":0,"name":"Default Plan","description":"\u003cp\u003eThis is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.\u003c/p\u003e\n","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-01-16T13:48:06.000Z","updated_at":"2020-01-16T13:48:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-01-16T13:48:03Z","updated_at":"2025-04-04T00:05:17Z","terms_conditions_url":null,"app_organization":{"id":2928,"name":"Amplemarket","email":"support@amplemarket.com","website":"https://amplemarket.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[18,16],"date_published":"2020-01-16T13:48:03Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://amplemarket.com/"},"location_names":["lead_card","person_card"],"last_update_time":"2021-04-19T23:19:58Z","owner_id":269519,"author_name":"Amplemarket","author_email":"team@amplemarket.com","author_url":"https://amplemarket.com","short_description":"Next gen sales enablement directly from Zendesk Sell","long_description":"\u003cp\u003eNext gen sales enablement directly from Zendesk Sell  \u003c/p\u003e\n\n\u003cp\u003eAmplemarket helps you find and get in touch with your next customers in the most efficient and personalized way possible.  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLead Generation\u003c/strong\u003e: Find the right prospects based on buying intent and filters like job title, industry, location, technologies used and many more.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCustomized Outreach\u003c/strong\u003e: Set up extremely personalized sales cadences that will automatically engage and follow up with your leads on multiple channels.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSmart Actions\u003c/strong\u003e: Streamline sales workflows so you can focus on selling. Amplemarket will make sure no lead is left behind and no information gets lost.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAmplemarket seamlessly integrates with your email inbox and Zendesk Sell allowing you to do things like trigger email cadences directly from a contact page on Zendesk Sell.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eHow to install\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate an account at https://amplemarket.com \u003c/li\u003e\n\u003cli\u003eClick the “Install” button.\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to the “Layouts” settings page to enable your app widget in desirable locations (available in leads and contacts).\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"Next gen sales enablement directly from Zendesk Sell  \n\nAmplemarket helps you find and get in touch with your next customers in the most efficient and personalized way possible.  \n\n- **Lead Generation**: Find the right prospects based on buying intent and filters like job title, industry, location, technologies used and many more.  \n- **Customized Outreach**: Set up extremely personalized sales cadences that will automatically engage and follow up with your leads on multiple channels.  \n- **Smart Actions**: Streamline sales workflows so you can focus on selling. Amplemarket will make sure no lead is left behind and no information gets lost.  \n\nAmplemarket seamlessly integrates with your email inbox and Zendesk Sell allowing you to do things like trigger email cadences directly from a contact page on Zendesk Sell.","raw_installation_instructions":"### How to install  \n* Create an account at https://amplemarket.com \n* Click the “Install” button.  \n* Navigate to the “Layouts” settings page to enable your app widget in desirable locations (available in leads and contacts).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://236144.apps.zdusercontent.com/236144/assets/1618776560-48115beb1b63232100628cfeef160f81/logo-small.png","large_icon":"https://236144.apps.zdusercontent.com/236144/assets/1618776560-48115beb1b63232100628cfeef160f81/logo.png","screenshots":["https://236144.apps.zdusercontent.com/236144/assets/1618776560-48115beb1b63232100628cfeef160f81/screenshot-0.png","https://236144.apps.zdusercontent.com/236144/assets/1618776560-48115beb1b63232100628cfeef160f81/screenshot-1.png","https://236144.apps.zdusercontent.com/236144/assets/1618776560-48115beb1b63232100628cfeef160f81/screenshot-2.png"],"installation_count":5},{"id":237375,"name":"Aircall for Sell","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":18,"average":5,"count":{"1":2,"5":15,"4":1,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#155BB4","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-01-24T19:04:20Z","updated_at":"2026-01-22T22:36:32Z","terms_conditions_url":null,"app_organization":{"id":673,"name":"Aircall","email":"support@aircall.io","website":"https://aircall.io/?utm_medium=referral\u0026utm_source=zendesk\u0026utm_campaign=partner-integration","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-01-24T19:04:20Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://aircall.io/pricing/"},"location_names":[],"last_update_time":"2026-01-22T22:36:29Z","owner_id":269519,"author_name":"Aircall","author_email":"support@aircall.io","author_url":"https://aircall.io/call-center-software-integrations/zendesk-sell/?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration","short_description":"Advanced inbound \u0026 outbound calling for Sell, beautiful UX, Enterprise quality","long_description":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eAircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration\"\u003eStart a free trial\u003c/a\u003e in 3 minutes, or \u003ca href=\"https://airc.al/zendesk-demo\"\u003ebook a demo\u003c/a\u003e of Aircall+Zendesk!\u003c/strong\u003e \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://aircall.wistia.com/medias/2r87189lgh\"\u003e\u003cimg src=\"https://i.imgur.com/OoDNR5x.png\" alt=\"Zendesk Sell Video\"\u003e\u003c/a\u003e \u003c/p\u003e\n\n\u003ch3\u003eView caller details at a glance\u003c/h3\u003e\n\n\u003cp\u003eOn incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. \u003c/p\u003e\n\n\u003cp\u003eOpen the Contact, Lead, or Deal in one click from the Aircall phone app.  \u003c/p\u003e\n\n\u003cp\u003eIf the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. \u003c/p\u003e\n\n\u003ch3\u003eGet rid of the busy work.\u003c/h3\u003e\n\n\u003cp\u003eReps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. \u003c/p\u003e\n\n\u003cp\u003eAll calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. \u003c/p\u003e\n\n\u003ch3\u003eLeverage advanced phone workflows\u003c/h3\u003e\n\n\u003cp\u003eIn just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! \u003c/p\u003e\n\n\u003cp\u003eWith our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. \u003c/p\u003e\n\n\u003ch3\u003eNever miss a beat of your sales performance\u003c/h3\u003e\n\n\u003cp\u003eLeverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. \u003c/p\u003e\n\n\u003cp\u003eMonitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. \u003c/p\u003e\n\n\u003ch3\u003eTurbocharge your outbound productivity\u003c/h3\u003e\n\n\u003cp\u003eWith the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. \u003c/p\u003e\n\n\u003ch3\u003eData disclosure \u0026amp; security\u003c/h3\u003e\n\n\u003cp\u003eThe Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.\u003c/p\u003e\n","installation_instructions":"\u003ch3\u003eGetting started\u003c/h3\u003e\n\n\u003cp\u003eFirst, create your account for free (7-day trial with no credit card required) \u003ca href=\"https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration\"\u003ehere\u003c/a\u003e. \u003c/p\u003e\n\n\u003cp\u003eThen, go to the \u003ca href=\"https://dashboard-v2.aircall.io/integrations\"\u003eIntegrations section of the dashboard\u003c/a\u003e, select Zendesk Sell, and follow the steps! \u003c/p\u003e\n\n\u003cp\u003eSetting up the integration takes exactly two minutes! \u003c/p\u003e\n\n\u003ch3\u003eAny question?\u003c/h3\u003e\n\n\u003cp\u003eTake a look at \u003ca href=\"https://help.aircall.io/en/articles/3819610-using-aircall-and-zendesk-sell-formerly-basecrm?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration\"\u003eHow to use the Zendesk Sell integration?\u003c/a\u003e or email us at \u003ca href=\"mailto:partners@aircall.io\"\u003epartners@aircall.io\u003c/a\u003e!\u003c/p\u003e\n","raw_long_description":"### Overview \n\nAircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. \n\n**[Start a free trial](https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration) in 3 minutes, or [book a demo](https://airc.al/zendesk-demo) of Aircall+Zendesk!** \n\n[![Zendesk Sell Video](https://i.imgur.com/OoDNR5x.png)](https://aircall.wistia.com/medias/2r87189lgh) \n\n### View caller details at a glance \n\nOn incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. \n\nOpen the Contact, Lead, or Deal in one click from the Aircall phone app.  \n\nIf the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. \n\n### Get rid of the busy work. \n\nReps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. \n\nAll calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. \n\n### Leverage advanced phone workflows \n\nIn just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! \n\nWith our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. \n\n### Never miss a beat of your sales performance \n\nLeverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. \n\nMonitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. \n\n### Turbocharge your outbound productivity \n\nWith the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. \n\n### Data disclosure \u0026 security \n\nThe Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.","raw_installation_instructions":"### Getting started \n\nFirst, create your account for free (7-day trial with no credit card required) [here](https://aircall.io/signup/?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration). \n\nThen, go to the [Integrations section of the dashboard](https://dashboard-v2.aircall.io/integrations), select Zendesk Sell, and follow the steps! \n\nSetting up the integration takes exactly two minutes! \n\n### Any question?\n\nTake a look at [How to use the Zendesk Sell integration?](https://help.aircall.io/en/articles/3819610-using-aircall-and-zendesk-sell-formerly-basecrm?utm_medium=referral\u0026utm_source=zendesk-sell\u0026utm_campaign=partner-integration) or email us at [partners@aircall.io](mailto:partners@aircall.io)!","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://237375.apps.zdusercontent.com/237375/assets/1768284456-69d3f1e267319fd1a0a33f80e2bf5394/logo-small.png","large_icon":"https://237375.apps.zdusercontent.com/237375/assets/1768284456-69d3f1e267319fd1a0a33f80e2bf5394/logo.png","screenshots":["https://237375.apps.zdusercontent.com/237375/assets/1768284456-69d3f1e267319fd1a0a33f80e2bf5394/screenshot-0.png","https://237375.apps.zdusercontent.com/237375/assets/1768284456-69d3f1e267319fd1a0a33f80e2bf5394/screenshot-1.png","https://237375.apps.zdusercontent.com/237375/assets/1768284456-69d3f1e267319fd1a0a33f80e2bf5394/screenshot-2.png"],"installation_count":0},{"id":240572,"name":"Zendesk Chat for Sell","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":843417,"app_id":240572,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-02-18T14:08:41Z","updated_at":"2020-02-18T14:08:41Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":843416,"app_id":240572,"name":"autologin","kind":"checkbox","required":false,"position":1,"created_at":"2020-02-18T14:08:41Z","updated_at":"2020-02-18T14:08:41Z","default_value":"f","secure":false,"scopes":null,"options":null}],"plans":[{"id":1398,"entity_id":240572,"app_id":240572,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-02-18T14:08:44.000Z","updated_at":"2020-02-18T14:08:44.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-02-18T14:08:05Z","updated_at":"2025-05-13T05:57:11Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[25,19],"date_published":"2020-02-18T14:08:05Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","background"],"last_update_time":"2025-05-13T05:56:51Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/240572/zendesk-chat-for-sell/?help_widget=true","author_url":"https://www.zendesk.com","short_description":"Operate your Zendesk Chat conversations without leaving the Sell interface","long_description":"\u003cp\u003eZendesk Chat provides a fast and responsive way to connect with customers in real time. Interested in giving Chat a try? \u003ca href=\"https://www.zendesk.com/chat/\"\u003eSign up for a trial here\u003c/a\u003e.\u003cbr\u003e\nOur Zendesk Sell and Chat Integration helps businesses to engage with more prospects and customers and capture these conversations automatically.\u003cbr\u003e\nThe Zendesk Chat app for Sell app makes up one part of the full Sell and Chat Integration:\u003cbr\u003e\n* Along the main toolbar in Sell, sales reps can click the Chat icon to set their availability status in Chat and access a queue of incoming chat conversations\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSales reps can respond to chat conversations directly from Sell, without switching the context between many cards in the browser\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSales reps can view insightful information about the person they’re chatting with. For example, how long a person stayed on your website, how many times they visited your website, and the number of past chat conversations\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAdditional ways our Zendesk Sell and Chat products work together:\u003cbr\u003e\n* Chat conversation transcripts can be automatically captured in Sell alongside other activities such as calls, texts, and emails. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360043032874\"\u003eLearn more\u003c/a\u003e.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSell App for Chat that shows important sales context inside of chat conversations.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou need administrator permissions in both Chat and Sell to set up the integration.\u003cbr\u003e\n1) Click the Install button to set up the Zendesk Chat for Sell widget in your account.\u003cbr\u003e\n2) Follow the instructions on the screen\u003cbr\u003e\n3) Choose if you want the app to log your sales reps to Chat automatically when they sign in to Sell and click the \u003cstrong\u003eInstall\u003c/strong\u003e button\u003cbr\u003e\n4) The app is installed. You should find a Chat icon in the Sell topbar.\u003c/p\u003e\n","raw_long_description":" Zendesk Chat provides a fast and responsive way to connect with customers in real time. Interested in giving Chat a try? [Sign up for a trial here](https://www.zendesk.com/chat/).\nOur Zendesk Sell and Chat Integration helps businesses to engage with more prospects and customers and capture these conversations automatically.\nThe Zendesk Chat app for Sell app makes up one part of the full Sell and Chat Integration:\n* Along the main toolbar in Sell, sales reps can click the Chat icon to set their availability status in Chat and access a queue of incoming chat conversations\n\n* Sales reps can respond to chat conversations directly from Sell, without switching the context between many cards in the browser\n\n* Sales reps can view insightful information about the person they’re chatting with. For example, how long a person stayed on your website, how many times they visited your website, and the number of past chat conversations\n\nAdditional ways our Zendesk Sell and Chat products work together:\n* Chat conversation transcripts can be automatically captured in Sell alongside other activities such as calls, texts, and emails. [Learn more](https://support.zendesk.com/hc/en-us/articles/360043032874).\n\n* Sell App for Chat that shows important sales context inside of chat conversations.\n\n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"You need administrator permissions in both Chat and Sell to set up the integration.\n1) Click the Install button to set up the Zendesk Chat for Sell widget in your account.\n2) Follow the instructions on the screen\n3) Choose if you want the app to log your sales reps to Chat automatically when they sign in to Sell and click the **Install** button\n4) The app is installed. You should find a Chat icon in the Sell topbar.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://240572.apps.zdusercontent.com/240572/assets/1747115636-559e1fbe4b053184a76cf915ab8127e9/logo-small.png","large_icon":"https://240572.apps.zdusercontent.com/240572/assets/1747115636-559e1fbe4b053184a76cf915ab8127e9/logo.png","screenshots":["https://240572.apps.zdusercontent.com/240572/assets/1747115636-559e1fbe4b053184a76cf915ab8127e9/screenshot-0.png","https://240572.apps.zdusercontent.com/240572/assets/1747115636-559e1fbe4b053184a76cf915ab8127e9/screenshot-1.png","https://240572.apps.zdusercontent.com/240572/assets/1747115636-559e1fbe4b053184a76cf915ab8127e9/screenshot-2.png"],"installation_count":609},{"id":243427,"name":"Duplicate Lead Manager","state":"published","version":"1.1.6","framework_version":"2.0","parameters":[{"id":855581,"app_id":243427,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-03-12T17:16:13Z","updated_at":"2020-03-12T17:16:13Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1424,"entity_id":243427,"app_id":243427,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-03-12T17:16:14.000Z","updated_at":"2020-03-12T17:16:14.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-12T17:16:12Z","updated_at":"2026-06-11T10:20:56Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18],"date_published":"2020-03-12T17:16:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card"],"last_update_time":"2020-04-06T16:26:15Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/243427/duplicate-lead-manager/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"See all the leads associated with the current lead","long_description":"\u003cp\u003eWhen you\u0026#39;re viewing a lead, this app allows you to see other individual leads at that company, as well as any other companies linked to the lead.\u003c/p\u003e\n\n\u003cp\u003eIt also shows you the lead owner and what team they are on, to make it easier to reach out and get more internal information.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Duplicate Lead Manager app. No additional settings are required.\u003c/p\u003e\n","raw_long_description":"When you're viewing a lead, this app allows you to see other individual leads at that company, as well as any other companies linked to the lead.\n\nIt also shows you the lead owner and what team they are on, to make it easier to reach out and get more internal information.\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Install the Duplicate Lead Manager app. No additional settings are required.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://243427.apps.zdusercontent.com/243427/assets/1781173186-8f49438740332c8223dd9cbc13156264/logo-small.png","large_icon":"https://243427.apps.zdusercontent.com/243427/assets/1781173186-8f49438740332c8223dd9cbc13156264/logo.png","screenshots":["https://243427.apps.zdusercontent.com/243427/assets/1781173186-8f49438740332c8223dd9cbc13156264/screenshot-0.png","https://243427.apps.zdusercontent.com/243427/assets/1781173186-8f49438740332c8223dd9cbc13156264/screenshot-1.png","https://243427.apps.zdusercontent.com/243427/assets/1781173186-8f49438740332c8223dd9cbc13156264/screenshot-2.png"],"installation_count":244},{"id":246385,"name":"Google for Sell","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-03-31T16:29:42Z","updated_at":"2025-04-04T00:05:30Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-03-31T16:29:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://workspace.google.com/pricing.html"},"location_names":[],"last_update_time":"2020-04-01T21:05:20Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Sync Google calendars, contacts, and tasks with Sell","long_description":"\u003cp\u003e\u003cstrong\u003eGoogle Calendar\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIntegrate your Google Calendar with Sell to 2-way sync appointments:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSchedule meetings from Sell that automatically sync to your Google Calendar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSchedule meetings from Google Calendar that automatically sync to your Sell calendar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHelp Guide: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360044088794-Integrating-your-Google-Calendar-with-Sell\"\u003eIntegrating your Google Calendar with Sell\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGoogle Contacts\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIntegrate your Google Contacts with Sell to 2-way sync contacts between both tools:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eImport contacts from Google to Sell and easily identify which records were created from Google\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eAutomatically sync Sell contacts to Google and access these records in Sell-specific Google contacts folder\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHelp Guide: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360041030894-Integrating-Sell-contacts-with-Google\"\u003eIntegrating your Google Contacts with Sell\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGoogle Tasks\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIntegrate Sell with your Google Tasks so anytime you create tasks in Sell they automatically sync to Google, helping to keep your action items and to do lists up to date.  \u003c/p\u003e\n\n\u003cp\u003eHelp Guide: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360041516853-Integrating-Sell-tasks-with-Google\"\u003eIntegrating Sell Tasks with Google\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo integrate your Google Calendar with Sell:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Sell account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to Settings \u0026gt; Calendars \u0026gt; click “+Add Google\u003cbr\u003e\nCalendar”\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the steps on the screen to complete setup\u003cbr\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eTo integrate your Google Contacts \u0026amp; Tasks with Sell:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Sell account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to Settings \u0026gt; Integrations \u0026gt; click “Enable”\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the steps on the screen to complete setup\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"**Google Calendar**  \nIntegrate your Google Calendar with Sell to 2-way sync appointments:  \n\n* Schedule meetings from Sell that automatically sync to your Google Calendar  \n* Schedule meetings from Google Calendar that automatically sync to your Sell calendar  \n* Help Guide: [Integrating your Google Calendar with Sell](https://support.zendesk.com/hc/en-us/articles/360044088794-Integrating-your-Google-Calendar-with-Sell)  \n\n**Google Contacts**  \nIntegrate your Google Contacts with Sell to 2-way sync contacts between both tools:  \n\n* Import contacts from Google to Sell and easily identify which records were created from Google  \n* Automatically sync Sell contacts to Google and access these records in Sell-specific Google contacts folder  \n* Help Guide: [Integrating your Google Contacts with Sell](https://support.zendesk.com/hc/en-us/articles/360041030894-Integrating-Sell-contacts-with-Google)  \n\n**Google Tasks**  \nIntegrate Sell with your Google Tasks so anytime you create tasks in Sell they automatically sync to Google, helping to keep your action items and to do lists up to date.  \n\nHelp Guide: [Integrating Sell Tasks with Google](https://support.zendesk.com/hc/en-us/articles/360041516853-Integrating-Sell-tasks-with-Google).  \n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To integrate your Google Calendar with Sell:  \n\n1. Login to your Sell account  \n2. Navigate to Settings \u003e Calendars \u003e click “+Add Google  \nCalendar”  \n3. Follow the steps on the screen to complete setup  \n\nTo integrate your Google Contacts \u0026 Tasks with Sell:  \n\n1. Login to your Sell account  \n2. Navigate to Settings \u003e Integrations \u003e click “Enable”  \n3. Follow the steps on the screen to complete setup","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://246385.apps.zdusercontent.com/246385/assets/1585774748-95e4f39cf686894b6cee89251fd31dd8/logo-small.png","large_icon":"https://246385.apps.zdusercontent.com/246385/assets/1585774748-95e4f39cf686894b6cee89251fd31dd8/logo.png","screenshots":["https://246385.apps.zdusercontent.com/246385/assets/1585774748-95e4f39cf686894b6cee89251fd31dd8/screenshot-0.png","https://246385.apps.zdusercontent.com/246385/assets/1585774748-95e4f39cf686894b6cee89251fd31dd8/screenshot-1.png","https://246385.apps.zdusercontent.com/246385/assets/1585774748-95e4f39cf686894b6cee89251fd31dd8/screenshot-2.png"],"installation_count":0},{"id":246859,"name":"Microsoft Office 365 for Sell","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-02T23:29:55Z","updated_at":"2025-04-04T00:05:30Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-04-02T23:29:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.microsoft.com/microsoft-365/p/microsoft-365-family/"},"location_names":[],"last_update_time":"2022-04-12T16:20:42Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"2-way sync your Microsoft Office 365 calendar with Sell","long_description":"\u003cp\u003eConnect your Microsoft Office 365 account to enable an automatic 2-way sync of your calendar data between both tools.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExchange Calendar\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\nIntegrate your Microsoft Office 365 Calendar with Sell to 2-way sync appointments:  \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eSchedule meetings from Sell that automatically sync to your Microsoft Office 365 Calendar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSchedule meetings from Microsoft Office 365 Calendar that automatically sync to your Sell calendar\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eHelp Guide: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360041030794\"\u003eIntegrating your Microsoft Office 365 Calendar with Sell\u003c/a\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo integrate your Microsoft Office 365 Calendar with Sell:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Sell account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to Settings \u0026gt; Calendars \u0026gt; click “+Add Microsoft Office 365”\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eFollow the steps on the screen to complete setup\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Connect your Microsoft Office 365 account to enable an automatic 2-way sync of your calendar data between both tools.\n\n**Exchange Calendar**  \nIntegrate your Microsoft Office 365 Calendar with Sell to 2-way sync appointments:  \n\n* Schedule meetings from Sell that automatically sync to your Microsoft Office 365 Calendar  \n* Schedule meetings from Microsoft Office 365 Calendar that automatically sync to your Sell calendar  \n* Help Guide: [Integrating your Microsoft Office 365 Calendar with Sell](https://support.zendesk.com/hc/en-us/articles/360041030794)   \n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To integrate your Microsoft Office 365 Calendar with Sell:  \n\n1. Login to your Sell account  \n2. Navigate to Settings \u003e Calendars \u003e click “+Add Microsoft Office 365”  \n3. Follow the steps on the screen to complete setup","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://246859.apps.zdusercontent.com/246859/assets/1649780335-2315385ff9b0e851c7a87c471c8369f7/logo-small.png","large_icon":"https://246859.apps.zdusercontent.com/246859/assets/1649780335-2315385ff9b0e851c7a87c471c8369f7/logo.png","screenshots":["https://246859.apps.zdusercontent.com/246859/assets/1649780335-2315385ff9b0e851c7a87c471c8369f7/screenshot-0.png","https://246859.apps.zdusercontent.com/246859/assets/1649780335-2315385ff9b0e851c7a87c471c8369f7/screenshot-1.png","https://246859.apps.zdusercontent.com/246859/assets/1649780335-2315385ff9b0e851c7a87c471c8369f7/screenshot-2.png"],"installation_count":0},{"id":247263,"name":"Zapier for Sell","state":"published","version":null,"framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":2,"average":2,"count":{"3":1,"1":1,"2":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#4CC390","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-06T18:25:11Z","updated_at":"2025-04-04T00:05:31Z","terms_conditions_url":null,"app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2020-04-06T18:25:11Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://zapier.com/pricing"},"location_names":[],"last_update_time":"2020-04-06T18:25:11Z","owner_id":269519,"author_name":"Zendesk","author_email":"support@zendesk.com","author_url":"https://www.zendesk.com","short_description":"Connect Zendesk Sell to 500+ apps and create more automated workflows","long_description":"\u003cp\u003e\u003ca href=\"https://zapier.com/\"\u003eZapier\u003c/a\u003e makes it easy for businesses to integrate their web applications to create automated workflows.\u003c/p\u003e\n\n\u003cp\u003eUse the Zapier integration to connect other key tools or applications to Zendesk Sell and easily build automation to meet your organization’s sales needs. Zapier allows you to build “Zaps” that automatically trigger actions when certain events take place. For example, say you want to use a business card scanner to automatically create new leads in Sell -- Zapier makes this possible. Explore \u003ca href=\"https://zapier.com/apps/zendesk-sell/integrations\"\u003epopular Zaps for Sell here\u003c/a\u003e.  \u003c/p\u003e\n\n\u003cp\u003eGet started with this Help Guide: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360041515873-Using-Zapier-with-Sell\"\u003eUsing Zapier with Zendesk Sell\u003c/a\u003e  \u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, You agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo turn on the Zapier integration:  \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLogin to your Sell account\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eNavigate to Settings \u0026gt; Integrations \u0026gt; find Zapier, then click “Go to Zapier”\u003cbr\u003e\u003c/li\u003e\n\u003cli\u003eSign In to your Zapier account or choose to create a Zapier account -- then, try using a pre-built Zap for Sell or build your own Zap from scratch\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"[Zapier](https://zapier.com/) makes it easy for businesses to integrate their web applications to create automated workflows.\n\nUse the Zapier integration to connect other key tools or applications to Zendesk Sell and easily build automation to meet your organization’s sales needs. Zapier allows you to build “Zaps” that automatically trigger actions when certain events take place. For example, say you want to use a business card scanner to automatically create new leads in Sell -- Zapier makes this possible. Explore [popular Zaps for Sell here](https://zapier.com/apps/zendesk-sell/integrations).  \n\nGet started with this Help Guide: [Using Zapier with Zendesk Sell] (https://support.zendesk.com/hc/en-us/articles/360041515873-Using-Zapier-with-Sell)  \n\nBy enabling this app, You agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"To turn on the Zapier integration:  \n\n1. Login to your Sell account  \n2. Navigate to Settings \u003e Integrations \u003e find Zapier, then click “Go to Zapier”  \n3. Sign In to your Zapier account or choose to create a Zapier account -- then, try using a pre-built Zap for Sell or build your own Zap from scratch","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://247263.apps.zdusercontent.com/247263/assets/1586197412-ada46c151fe02221e43cbcb9120c8fcf/logo-small.png","large_icon":"https://247263.apps.zdusercontent.com/247263/assets/1586197412-ada46c151fe02221e43cbcb9120c8fcf/logo.png","screenshots":["https://247263.apps.zdusercontent.com/247263/assets/1586197412-ada46c151fe02221e43cbcb9120c8fcf/screenshot-0.png","https://247263.apps.zdusercontent.com/247263/assets/1586197412-ada46c151fe02221e43cbcb9120c8fcf/screenshot-1.png","https://247263.apps.zdusercontent.com/247263/assets/1586197412-ada46c151fe02221e43cbcb9120c8fcf/screenshot-2.png"],"installation_count":0},{"id":249454,"name":"iorad for Sell","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":885167,"app_id":249454,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-04-21T22:28:16Z","updated_at":"2020-04-21T22:28:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1495,"entity_id":249454,"app_id":249454,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-04-21T22:28:18.000Z","updated_at":"2020-04-21T22:28:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#000","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":59,"name":"Knowledge and Content Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-04-21T22:28:14Z","updated_at":"2025-04-04T00:05:33Z","terms_conditions_url":null,"app_organization":{"id":698,"name":"iorad","email":"zendesk@iorad.com","website":"www.iorad.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[18,17,16,15],"date_published":"2020-04-21T22:28:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.iorad.com/pricing"},"location_names":["lead_card","company_card","person_card","deal_card"],"last_update_time":"2020-06-01T21:46:12Z","owner_id":269519,"author_name":"iorad","author_email":"info@iorad.com","author_url":"https://www.iorad.com","short_description":"Instantly browse iorad tutorials in Zendesk Sell","long_description":"\u003ch2\u003eAbout iorad\u003c/h2\u003e\n\n\u003cp\u003eInstantly add step-by-step solution articles to your Zendesk Sell replies. No uploads. No screenshot editing. Assist your customers in real time.\u003c/p\u003e\n\n\u003cp\u003eCreating solution articles is extremely painful and time consuming. A 20 step article takes 1-2 hours to make. Take a screenshot, edit it, upload to your Zendesk Guide...rinse and repeat. Precious time wasted. Worst of all it’s your most valuable employee, a power user, thats tasked with doing this.\u003c/p\u003e\n\n\u003cp\u003eWhat if I told you iorad could speed this process -10X. That’s right. That same solution article could be done in minutes.\u003c/p\u003e\n\n\u003ch2\u003eiorad for Sell\u003c/h2\u003e\n\n\u003cp\u003eInstead of opening https://www.iorad.com to access your step-by-step tutorials, you may browse your tutorials directly in Sell Leads, Contacs, and Deals pages. The iorad panel located in Sell right side.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eTo install and setup \u003cem\u003eiorad for Sell\u003c/em\u003e, please follow this steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eSign up at https://www.iorad.com\u003c/li\u003e\n\u003cli\u003eStart creating your tutorial\u003c/li\u003e\n\u003cli\u003eInstall \u003cem\u003eiorad for Sell\u003c/em\u003e\u003c/li\u003e\n\u003cli\u003eGo to your Zendesk Sell, and browse your iorad tutorials from Leads, Contacts, or Deals page\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"About iorad\n-----------------------\n\nInstantly add step-by-step solution articles to your Zendesk Sell replies. No uploads. No screenshot editing. Assist your customers in real time.\n\nCreating solution articles is extremely painful and time consuming. A 20 step article takes 1-2 hours to make. Take a screenshot, edit it, upload to your Zendesk Guide...rinse and repeat. Precious time wasted. Worst of all it’s your most valuable employee, a power user, thats tasked with doing this.\n\nWhat if I told you iorad could speed this process -10X. That’s right. That same solution article could be done in minutes.\n\niorad for Sell\n-----------------------\nInstead of opening https://www.iorad.com to access your step-by-step tutorials, you may browse your tutorials directly in Sell Leads, Contacs, and Deals pages. The iorad panel located in Sell right side.","raw_installation_instructions":"To install and setup *iorad for Sell*, please follow this steps:\n\n1. Sign up at https://www.iorad.com\n2. Start creating your tutorial\n3. Install *iorad for Sell*\n4. Go to your Zendesk Sell, and browse your iorad tutorials from Leads, Contacts, or Deals page","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://249454.apps.zdusercontent.com/249454/assets/1590915500-204feff081c541f039036331fa542d65/logo-small.png","large_icon":"https://249454.apps.zdusercontent.com/249454/assets/1590915500-204feff081c541f039036331fa542d65/logo.png","screenshots":["https://249454.apps.zdusercontent.com/249454/assets/1590915500-204feff081c541f039036331fa542d65/screenshot-0.png","https://249454.apps.zdusercontent.com/249454/assets/1590915500-204feff081c541f039036331fa542d65/screenshot-1.png","https://249454.apps.zdusercontent.com/249454/assets/1590915500-204feff081c541f039036331fa542d65/screenshot-2.png"],"installation_count":1},{"id":255790,"name":"Clone Deal","state":"published","version":"1.1.2","framework_version":"2.0","parameters":[{"id":915597,"app_id":255790,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-01T15:58:30Z","updated_at":"2020-06-01T15:58:30Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1572,"entity_id":255790,"app_id":255790,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-01T15:58:32.000Z","updated_at":"2020-06-01T15:58:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":5,"count":{"5":1,"1":0,"2":0,"3":0,"4":0}},"single_install":true,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-01T15:58:29Z","updated_at":"2026-04-06T03:22:47Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[15],"date_published":"2020-06-01T15:58:29Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["deal_card"],"last_update_time":"2020-06-01T15:58:29Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/255790/clone-deal/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Clone deal to track multiple sales engagements or train new users.","long_description":"\u003cp\u003eThe Clone Deal app allows admins and users to clone an existing deal.\u003cbr\u003e\nCloned deals are also effective for onboarding new users by enabling them to practice working on test deals.\u003c/p\u003e\n\n\u003ch3\u003eFeatures include:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClones original deal information, such as associated contacts, collaborators and custom fields\u003c/li\u003e\n\u003cli\u003eAllows changing the deal name, estimated close date and pipeline before cloning a deal\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360048059873\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360045909173\"\u003efeature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the \u0026#39;Clone Deal\u0026#39; app. No additional settings are required.\u003c/p\u003e\n\n\u003cp\u003eIf you want to see the Original Deal ID on the cloned deal, you will need to create a deal custom field called \u0026#39;Source Deal ID\u0026#39;\u003c/p\u003e\n","raw_long_description":"The Clone Deal app allows admins and users to clone an existing deal.\nCloned deals are also effective for onboarding new users by enabling them to practice working on test deals.\n\n### Features include:\n\n- Clones original deal information, such as associated contacts, collaborators and custom fields\n- Allows changing the deal name, estimated close date and pipeline before cloning a deal\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360048059873) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360045909173).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Install the 'Clone Deal' app. No additional settings are required.\n\nIf you want to see the Original Deal ID on the cloned deal, you will need to create a deal custom field called 'Source Deal ID'","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://255790.apps.zdusercontent.com/255790/assets/1775445690-895a582c0aba09122935a7fa87d42c6f/logo-small.png","large_icon":"https://255790.apps.zdusercontent.com/255790/assets/1775445690-895a582c0aba09122935a7fa87d42c6f/logo.png","screenshots":["https://255790.apps.zdusercontent.com/255790/assets/1775445690-895a582c0aba09122935a7fa87d42c6f/screenshot-0.png","https://255790.apps.zdusercontent.com/255790/assets/1775445690-895a582c0aba09122935a7fa87d42c6f/screenshot-1.png","https://255790.apps.zdusercontent.com/255790/assets/1775445690-895a582c0aba09122935a7fa87d42c6f/screenshot-2.png"],"installation_count":239},{"id":256437,"name":"ZIWO for Sell","state":"published","version":"1.0.1","framework_version":"2.0","parameters":[{"id":919217,"app_id":256437,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-04T13:32:50Z","updated_at":"2020-06-04T13:32:50Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1584,"entity_id":256437,"app_id":256437,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-04T13:32:51.000Z","updated_at":"2020-06-04T13:32:51.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#750042","google_analytics_code":"UA-131299981-1","remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-04T13:32:49Z","updated_at":"2026-03-05T13:21:45Z","terms_conditions_url":null,"app_organization":{"id":2097,"name":"ZIWO","email":"support@aswat-telecom.com","website":"https://www.ziwo.io/","country_code":"AE","stripe_account_id":null,"state":null},"locations":[18,17,15,16],"date_published":"2020-06-04T13:32:49Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.ziwo.io/pricing"},"location_names":["lead_card","company_card","deal_card","person_card"],"last_update_time":"2020-07-15T19:09:34Z","owner_id":269519,"author_name":"ZIWO","author_email":"support@ziwo.io","author_url":"https://www.ziwo.io/","short_description":"Seamless calling from Zendesk Sell via ZIWO with call insights \u0026 reporting","long_description":"\u003ch3\u003eOverview\u003c/h3\u003e\n\n\u003cp\u003eZIWO Cloud Contact Center now integrates with both Zendesk Sell \u0026amp; Zendesk support  to offer an end to end call management solution. Place outbound calls using click to call feature using ZIWO dialer directly within Zendesk Sell. Boost your sales productivity with access to call logs mapped to every opportunity providing complete transparency to your sales cycle thereby optimizing agent productivity. To top it all, get access to key call metrics such as call log,  call duration in the Reporting section.\u003c/p\u003e\n\n\u003ch3\u003eFeatures\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eInbound \u0026amp; Outbound calling with ZIWO dialer\u003c/li\u003e\n\u003cli\u003eComplete call log attached to every lead/deal/contact\u003c/li\u003e\n\u003cli\u003eCall Recording \u0026amp; outcome information for every call activity\u003c/li\u003e\n\u003cli\u003eKey call metrics \u0026amp; KPI accessible in the reporting tab \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWatch this \u003ca href=\"https://vimeo.com/424706821\"\u003eDemo\u003c/a\u003e to learn more about the ZIWO \u0026amp; Zendesk Sell integration, and start your \u003ca href=\"https://myziwo.com/en-us/\"\u003efree trial\u003c/a\u003e now.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eYou should have the free trial or paid ZIWO account to use the app. You can get it \u003ca href=\"https://myziwo.com/en-us/\"\u003ehere.\u003c/a\u003e\u003cbr\u003e\nNote, the app only works in Google Chrome. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdmin: Install the app from the Zendesk Marketplace.\u003c/li\u003e\n\u003cli\u003eAdmin: Open a deal - click the ZIWO widget.\u003c/li\u003e\n\u003cli\u003eAdmin: Grant permissions to access Zendesk Sell.\u003c/li\u003e\n\u003cli\u003eAgents should log in to the ZIWO widget to place calls.\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease \u003ca href=\"https://support.ziwo.io\"\u003econtact us\u003c/a\u003e if you have any issues with the app. \u003c/p\u003e\n","raw_long_description":"### Overview\nZIWO Cloud Contact Center now integrates with both Zendesk Sell \u0026 Zendesk support  to offer an end to end call management solution. Place outbound calls using click to call feature using ZIWO dialer directly within Zendesk Sell. Boost your sales productivity with access to call logs mapped to every opportunity providing complete transparency to your sales cycle thereby optimizing agent productivity. To top it all, get access to key call metrics such as call log,  call duration in the Reporting section.\n\n### Features\n\n* Inbound \u0026 Outbound calling with ZIWO dialer\n* Complete call log attached to every lead/deal/contact\n* Call Recording \u0026 outcome information for every call activity\n* Key call metrics \u0026 KPI accessible in the reporting tab \n\nWatch this [Demo](https://vimeo.com/424706821) to learn more about the ZIWO \u0026 Zendesk Sell integration, and start your [free trial](https://myziwo.com/en-us/) now.","raw_installation_instructions":"You should have the free trial or paid ZIWO account to use the app. You can get it [here.](https://myziwo.com/en-us/)\nNote, the app only works in Google Chrome. \n\n* Admin: Install the app from the Zendesk Marketplace.\n* Admin: Open a deal - click the ZIWO widget.\n* Admin: Grant permissions to access Zendesk Sell.\n* Agents should log in to the ZIWO widget to place calls.  \n\nPlease [contact us](https://support.ziwo.io) if you have any issues with the app. ","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://256437.apps.zdusercontent.com/256437/assets/1594708703-6599767b27d82f470e0ecbaa812e0c2f/logo-small.png","large_icon":"https://256437.apps.zdusercontent.com/256437/assets/1594708703-6599767b27d82f470e0ecbaa812e0c2f/logo.png","screenshots":["https://256437.apps.zdusercontent.com/256437/assets/1594708703-6599767b27d82f470e0ecbaa812e0c2f/screenshot-0.png","https://256437.apps.zdusercontent.com/256437/assets/1594708703-6599767b27d82f470e0ecbaa812e0c2f/screenshot-1.png","https://256437.apps.zdusercontent.com/256437/assets/1594708703-6599767b27d82f470e0ecbaa812e0c2f/screenshot-2.png"],"installation_count":3},{"id":259355,"name":"BuzzBoard for Sell","state":"published","version":"1.1.17","framework_version":"2.0","parameters":[{"id":931458,"app_id":259355,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-06-23T16:33:10Z","updated_at":"2020-06-23T16:33:10Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1626,"entity_id":259355,"app_id":259355,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-06-23T16:33:12.000Z","updated_at":"2020-06-23T16:33:12.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#006A42","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-06-23T16:33:09Z","updated_at":"2025-04-04T00:05:44Z","terms_conditions_url":null,"app_organization":{"id":3278,"name":"BuzzBoard, Inc.","email":"support@buzzboard.com","website":"https://www.buzzboard.com/","country_code":"US","stripe_account_id":null,"state":null},"locations":[18,16,17,15],"date_published":"2020-06-23T16:33:09Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.buzzboard.com/zendesk/"},"location_names":["lead_card","person_card","company_card","deal_card"],"last_update_time":"2024-12-16T21:05:37Z","owner_id":269519,"author_name":"BuzzBoard for Sell","author_email":"support@buzzboard.com","author_url":"https://www.buzzboard.com/zendesk/","short_description":"BuzzBoard is the complete intelligence engine for B2SMB companies.","long_description":"\u003cp\u003e\u003ca href=\"https://www.buzzboard.com/online-signup/SMBSelluserdetails.php\"\u003e\u003cstrong\u003eUSE PROMO CODE AND GET STARTED\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBuzzBoard for Zendesk Sell delivers BuzzBoard’s\u003c/strong\u003e customized, AI-driven data and insights about small business leads—their tech stack, resources, competition, hiring plans, market opportunities, etc.—directly into Zendesk Sell, empowering your sales advisors to easily identify the right solution for the right customer at the right time. BuzzBoard provides you with deep, accurate data for every small business lead within minutes, cutting down on your pre-call prep, and allowing more time for selling. With BuzzBoard you can:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAcquire New Customers:\u003c/strong\u003e Needs-based targeting using digital signals starts more relevant conversations faster.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGrow Share of Wallet:\u003c/strong\u003e Custom insights deepen the dialog, build trust and increase average deal size.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRetain Your Customers:\u003c/strong\u003e Empower your front line workers with better data to improve customer experience and reduce churn.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMake Your CRM More Actionable:\u003c/strong\u003e With a full Profile, Category Insight, Competition, Firmographic, Spend, and Recommendations Report on each of your leads, make your CRM data actionable.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKeep the Conversations Going:\u003c/strong\u003e Monitor your prospects, customers, and their respective competitors. Use BuzzBoard to detect when they invest in a new solution or drop an existing one, launch a new website, implement a new cloud-based tool, advertise a job opening, and much more.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAccess AI-driven deep, accurate, data for every small business lead within seconds.\u003cbr\u003e\n\u003cstrong\u003eSave 60% time on pre-sale preparation and increase your strike rate by more than 30%.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUSE CASE\u003c/strong\u003e\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDemand Generation\u003c/strong\u003e\u003cbr\u003e\nIdentify and analyze prospects who need what you sell. Then, generate original, data-driven content for customized marketing at scale.\n\u003ca href=\"https://www.buzzboard.com/buzzboard-for-demand-gen\"\u003eLINK TO CASE STUDY\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInside Sales\u003c/strong\u003e\u003cbr\u003e\nAccelerate sales with BuzzBoard filters. Get context and become a trusted advisor. \u003ca href=\"https://www.buzzboard.com/buzzboard-for-inside-sales\"\u003eLINK TO CASE STUDY\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDigital Marketing Agencies\u003c/strong\u003e\u003cbr\u003e\nThe complete growth kit for digital marketing agencies. \u003ca href=\"https://www.buzzboard.com/buzzboard-for-agencies\"\u003eLINK TO CASE STUDY\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eIn order to install the BuzzBoard app in your Zendesk Sell account, complete the following steps:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick the \u003cstrong\u003eInstall\u003c/strong\u003e button to set up the BuzzBoard app in your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eAfter you get back to the app settings page, click on the \u003cstrong\u003eInstall\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli\u003eYou installed the app. Nice! Navigate to the Layouts settings page to change the app location.\u003c/li\u003e\n\u003cli\u003eIf you already have a BuzzBoard account, your Sell account will be automatically connected with BuzzBoard and you are ready to use the app.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: You should have a BuzzBoard account with the same email address that you are using in your Zendesk Sell account.\u003cbr\u003e\n* If you do not have a BuzzBoard account you need to sign-up for one. \u003ca href=\"https://www.buzzboard.com/online-signup/SMBSelluserdetails.php\"\u003eUSE PROMO CODE AND GET STARTED\u003c/a\u003e. \u003ca href=\"https://www.buzzboard.com/zendesk\"\u003eClick here\u003c/a\u003e to know more.\u003cbr\u003e\n* After a successful login to BuzzBoard your BuzzBoard Sell app will be automatically connected and ready to use. Simply refresh the Lead/Deal/Company/People page to populate data within the BuzzBoard app.\u003cbr\u003e\n* Enter your Zendesk Sell API in BuzzBoard (BuzzBoard requires an API key with Write access for you to enrich the records, add the contacts from the BuzzBoard app to Zendesk Sell account and to sync the records from BuzzBoard to Zendesk Sell account.\u003c/p\u003e\n\n\u003cp\u003eTo enter the API Key in BuzzBoard (Admins Only):\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://sales.buzzboard.com/\"\u003eLogin\u003c/a\u003e to BuzzBoard \u0026gt; In the left navigation menu, Click on \u003cstrong\u003eIntegrate\u003c/strong\u003e \u0026gt; In the Zendesk Sell tab, enter your \u003cstrong\u003eAPI Key\u003c/strong\u003e \u0026gt; Click on \u003cstrong\u003eAuthenticate\u003c/strong\u003e.\u003c/p\u003e\n","raw_long_description":"[**USE PROMO CODE AND GET STARTED**](https://www.buzzboard.com/online-signup/SMBSelluserdetails.php)\n\n**BuzzBoard for Zendesk Sell delivers BuzzBoard’s** customized, AI-driven data and insights about small business leads—their tech stack, resources, competition, hiring plans, market opportunities, etc.—directly into Zendesk Sell, empowering your sales advisors to easily identify the right solution for the right customer at the right time. BuzzBoard provides you with deep, accurate data for every small business lead within minutes, cutting down on your pre-call prep, and allowing more time for selling. With BuzzBoard you can:\n\n\n* **Acquire New Customers:** Needs-based targeting using digital signals starts more relevant conversations faster.\n* **Grow Share of Wallet:** Custom insights deepen the dialog, build trust and increase average deal size.\n* **Retain Your Customers:** Empower your front line workers with better data to improve customer experience and reduce churn.\n* **Make Your CRM More Actionable:** With a full Profile, Category Insight, Competition, Firmographic, Spend, and Recommendations Report on each of your leads, make your CRM data actionable.\n* **Keep the Conversations Going:** Monitor your prospects, customers, and their respective competitors. Use BuzzBoard to detect when they invest in a new solution or drop an existing one, launch a new website, implement a new cloud-based tool, advertise a job opening, and much more.\n\nAccess AI-driven deep, accurate, data for every small business lead within seconds.\n**Save 60% time on pre-sale preparation and increase your strike rate by more than 30%.**\n\n**USE CASE**\n\n* **Demand Generation**  \n Identify and analyze prospects who need what you sell. Then, generate original, data-driven content for customized marketing at scale.\n [LINK TO CASE STUDY](https://www.buzzboard.com/buzzboard-for-demand-gen) \n* **Inside Sales**  \n Accelerate sales with BuzzBoard filters. Get context and become a trusted advisor. [LINK TO CASE STUDY](https://www.buzzboard.com/buzzboard-for-inside-sales)\n* **Digital Marketing Agencies**  \n The complete growth kit for digital marketing agencies. [LINK TO CASE STUDY](https://www.buzzboard.com/buzzboard-for-agencies)","raw_installation_instructions":"In order to install the BuzzBoard app in your Zendesk Sell account, complete the following steps:\n\n* Click the **Install** button to set up the BuzzBoard app in your Zendesk Sell account.\n* After you get back to the app settings page, click on the **Install** button.\n* You installed the app. Nice! Navigate to the Layouts settings page to change the app location.\n* If you already have a BuzzBoard account, your Sell account will be automatically connected with BuzzBoard and you are ready to use the app.\n\n **Note**: You should have a BuzzBoard account with the same email address that you are using in your Zendesk Sell account.\n* If you do not have a BuzzBoard account you need to sign-up for one. [USE PROMO CODE AND GET STARTED](https://www.buzzboard.com/online-signup/SMBSelluserdetails.php). [Click here](https://www.buzzboard.com/zendesk) to know more.\n* After a successful login to BuzzBoard your BuzzBoard Sell app will be automatically connected and ready to use. Simply refresh the Lead/Deal/Company/People page to populate data within the BuzzBoard app.\n* Enter your Zendesk Sell API in BuzzBoard (BuzzBoard requires an API key with Write access for you to enrich the records, add the contacts from the BuzzBoard app to Zendesk Sell account and to sync the records from BuzzBoard to Zendesk Sell account.\n\n To enter the API Key in BuzzBoard (Admins Only):\n\n [Login](https://sales.buzzboard.com/) to BuzzBoard \u003e In the left navigation menu, Click on **Integrate** \u003e In the Zendesk Sell tab, enter your **API Key** \u003e Click on **Authenticate**.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://259355.apps.zdusercontent.com/259355/assets/1734361049-12d365b119b42b50a5966d02cab05f02/logo-small.png","large_icon":"https://259355.apps.zdusercontent.com/259355/assets/1734361049-12d365b119b42b50a5966d02cab05f02/logo.png","screenshots":["https://259355.apps.zdusercontent.com/259355/assets/1734361049-12d365b119b42b50a5966d02cab05f02/screenshot-0.png","https://259355.apps.zdusercontent.com/259355/assets/1734361049-12d365b119b42b50a5966d02cab05f02/screenshot-1.png","https://259355.apps.zdusercontent.com/259355/assets/1734361049-12d365b119b42b50a5966d02cab05f02/screenshot-2.png"],"installation_count":7},{"id":269778,"name":"Log Visit","state":"published","version":"1.1.4","framework_version":"2.0","parameters":[{"id":980811,"app_id":269778,"name":"name","kind":"text","required":true,"position":0,"created_at":"2020-08-20T16:38:05Z","updated_at":"2020-08-20T16:38:05Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":1819,"entity_id":269778,"app_id":269778,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2020-08-20T16:38:06.000Z","updated_at":"2020-08-20T16:38:06.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2020-08-20T16:38:04Z","updated_at":"2026-04-07T16:07:49Z","terms_conditions_url":"https://www.zendesk.com/company/built-by-zendesk-agmt/","app_organization":{"id":475,"name":"Zendesk","email":"https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support?help_widget=true","website":"http://www.zendesk.com","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[18,16,17],"date_published":"2020-08-20T16:38:04Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["lead_card","person_card","company_card"],"last_update_time":"2020-08-21T17:38:43Z","owner_id":269519,"author_name":"Zendesk","author_email":"https://www.zendesk.com/marketplace/apps/sell/269778/log-visit/?help_widget=true","author_url":"https://support.zendesk.com","short_description":"Log a visit against a contact and a lead.","long_description":"\u003cp\u003eThis app allows users to log visits against leads and contacts from the sidebar. While logging a visit, a user can select an outcome and add notes.\u003c/p\u003e\n\n\u003cp\u003eFor additional information and feedback, see the \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360053249273\"\u003eapp documentation\u003c/a\u003e and submit \u003ca href=\"https://support.zendesk.com/hc/en-us/community/posts/360051522434\"\u003efeature requests\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eBy enabling this app, you agree to the \u003ca href=\"https://www.zendesk.com/company/built-by-zendesk-agmt/\"\u003eBuilt by Zendesk Terms of Use\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBefore installation, ensure that one or more Outcomes are configured in your Sell instance. Install the App from the marketplace.\u003c/p\u003e\n","raw_long_description":"This app allows users to log visits against leads and contacts from the sidebar. While logging a visit, a user can select an outcome and add notes.\n\nFor additional information and feedback, see the [app documentation](https://support.zendesk.com/hc/en-us/articles/360053249273) and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360051522434).\n\nBy enabling this app, you agree to the [Built by Zendesk Terms of Use](https://www.zendesk.com/company/built-by-zendesk-agmt/).","raw_installation_instructions":"Before installation, ensure that one or more Outcomes are configured in your Sell instance. Install the App from the marketplace.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://269778.apps.zdusercontent.com/269778/assets/1775577994-4c4f9e40c160c1cc44b2d90e7cd16ecc/logo-small.png","large_icon":"https://269778.apps.zdusercontent.com/269778/assets/1775577994-4c4f9e40c160c1cc44b2d90e7cd16ecc/logo.png","screenshots":["https://269778.apps.zdusercontent.com/269778/assets/1775577994-4c4f9e40c160c1cc44b2d90e7cd16ecc/screenshot-0.png","https://269778.apps.zdusercontent.com/269778/assets/1775577994-4c4f9e40c160c1cc44b2d90e7cd16ecc/screenshot-1.png","https://269778.apps.zdusercontent.com/269778/assets/1775577994-4c4f9e40c160c1cc44b2d90e7cd16ecc/screenshot-2.png"],"installation_count":290},{"id":324322,"name":"Everlytic for Sell","state":"published","version":"1.7","framework_version":"2.0","parameters":[{"id":1095673,"app_id":324322,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-11T09:40:52Z","updated_at":"2021-01-11T09:40:52Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1095672,"app_id":324322,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-01-11T09:40:52Z","updated_at":"2021-01-11T09:40:52Z","default_value":null,"secure":true,"scopes":null,"options":null}],"plans":[{"id":2050,"entity_id":324322,"app_id":324322,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-11T09:40:54.000Z","updated_at":"2021-01-11T09:40:54.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":52,"name":"Messaging"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-11T09:40:51Z","updated_at":"2025-04-04T00:06:14Z","terms_conditions_url":null,"app_organization":{"id":3649,"name":"Illation","email":"support@illation.co.za","website":"","country_code":"ZA","stripe_account_id":null,"state":"unpublished"},"locations":[25],"date_published":"2021-01-11T09:40:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.everlytic.co.za/"},"location_names":["top_bar"],"last_update_time":"2021-11-24T16:29:37Z","owner_id":269519,"author_name":"Illation Dev Support","author_email":"dev@illation.co.za","author_url":"https://www.everlytic.co.za/","short_description":"Easily sync your contacts with Everlytic to allow for seamless, automated lead nurturing and onboarding.","long_description":"\u003ch1\u003eEverlytic for Zendesk Sell\u003c/h1\u003e\n\n\u003cp\u003eEverlytic is a digital communication platform that helps businesses communicate personally, reliably, and automatically over email, SMS, and voice broadcasting – at scale.\u003cbr\u003e\u003cbr\u003e\nIntegrate with Zendesk Sell to sync your contacts with the Everlytic system giving you the functionality needed to personalise and automate strategic communications.  \u003c/p\u003e\n\n\u003cp\u003eEverlytic, SA’s leading multi-channel platform, has many features to enjoy: \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEmail Marketing \u003c/li\u003e\n\u003cli\u003eSMS Marketing \u003c/li\u003e\n\u003cli\u003eVoice Broadcasting \u003c/li\u003e\n\u003cli\u003eMarketing Automation \u003c/li\u003e\n\u003cli\u003eDatabase Management Tools \u003c/li\u003e\n\u003cli\u003eTransactional Messages \u003c/li\u003e\n\u003cli\u003eLanding Pages \u003c/li\u003e\n\u003cli\u003eDetailed Reporting \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eWhy Everlytic\u003c/h2\u003e\n\n\u003cp\u003eWith Everlytic, communicating with your leads, clients, and employees is quick, easy, and targeted. \u003c/p\u003e\n\n\u003cp\u003eThe platform gives you the tools to create eye-catching, personalised, and screen-responsive email and SMS campaigns that can be set up to send automatically to your contacts; building rich relationships throughout the communication journey. \u003c/p\u003e\n\n\u003cp\u003eIntegrating a platform like Everlytic with your Client Relationship Management (CRM) system helps you to: \u003cbr\u003e\n* Keep your contact data up to date \u003cbr\u003e\n* Trigger messages in line with a client’s position in the pipeline or client lifecycle \u003cbr\u003e\n* Create personalised, automated communications that convert more leads and help retain customers \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEnhance Bulk Email Marketing for Better Client Engagement\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eCreate effective email marketing campaigns that speak directly to your audience’s needs. Then track everything as you go. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOptimise Bulk SMS Marketing for Fast \u0026amp; Effective Messaging\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMost SMSs are read in minutes – and none of them need mobile data to be delivered.\u003cbr\u003e\u003cbr\u003e\nWith mobile use increasing, SMS marketing reaches audiences fast. \u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUse Email \u0026amp; SMS Automation for Strategic, Personalised Conversations\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eSend automated, multi-channel, customised communication journeys on specific dates and times or in response to contact behaviour and status changes.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eAfter finding the Everlytic for Zendesk app in the marketplace and clicking install you are presented with two options:\u003cbr\u003e\n* Already an Everlytic customer\u003cbr\u003e\n* Need an Everlytic account\u003c/p\u003e\n\n\u003cp\u003eIf you do not already have an Everlytic account with login credentials, then you should select the second option. Once you have an Everlytic account, return to this page and select the first option.\u003c/p\u003e\n\n\u003cp\u003eBy selecting the first option above it will bring you to a page where the following info is required:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eUsername - This is your Everlytic username that you use to log into the Everlytic web interface\u003c/li\u003e\n\u003cli\u003eEmail address - An email address where we can send reports about the status of the data syncing operations\u003c/li\u003e\n\u003cli\u003eEverlytic API key - This can be generated on your Everlytic user account, and allows access to the Everlytic API\u003c/li\u003e\n\u003cli\u003eEverlytic URL - This is the URL which you use to log into the Everlytic web interface\u003c/li\u003e\n\u003cli\u003eZendesk API key - This is the API key for your Zendesk account, used to access your Zendesk data\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAfter filling in the required info above, just click submit and the integration is ready to start syncing your data.\u003c/p\u003e\n","raw_long_description":"# Everlytic for Zendesk Sell\r\nEverlytic is a digital communication platform that helps businesses communicate personally, reliably, and automatically over email, SMS, and voice broadcasting – at scale.  \r\nIntegrate with Zendesk Sell to sync your contacts with the Everlytic system giving you the functionality needed to personalise and automate strategic communications.  \r\n\r\nEverlytic, SA’s leading multi-channel platform, has many features to enjoy: \r\n\r\n* Email Marketing \r\n* SMS Marketing \r\n* Voice Broadcasting \r\n* Marketing Automation \r\n* Database Management Tools \r\n* Transactional Messages \r\n* Landing Pages \r\n* Detailed Reporting \r\n\r\n## Why Everlytic \r\n\r\nWith Everlytic, communicating with your leads, clients, and employees is quick, easy, and targeted. \r\n\r\nThe platform gives you the tools to create eye-catching, personalised, and screen-responsive email and SMS campaigns that can be set up to send automatically to your contacts; building rich relationships throughout the communication journey. \r\n\r\nIntegrating a platform like Everlytic with your Client Relationship Management (CRM) system helps you to: \r\n* Keep your contact data up to date \r\n* Trigger messages in line with a client’s position in the pipeline or client lifecycle \r\n* Create personalised, automated communications that convert more leads and help retain customers \r\n\r\n**Enhance Bulk Email Marketing for Better Client Engagement**\r\n\r\nCreate effective email marketing campaigns that speak directly to your audience’s needs. Then track everything as you go. \r\n\r\n**Optimise Bulk SMS Marketing for Fast \u0026 Effective Messaging**\r\n\r\nMost SMSs are read in minutes – and none of them need mobile data to be delivered.  \r\nWith mobile use increasing, SMS marketing reaches audiences fast. \r\n\r\n**Use Email \u0026 SMS Automation for Strategic, Personalised Conversations**\r\n\r\nSend automated, multi-channel, customised communication journeys on specific dates and times or in response to contact behaviour and status changes.\r\n","raw_installation_instructions":"After finding the Everlytic for Zendesk app in the marketplace and clicking install you are presented with two options:\r\n* Already an Everlytic customer\r\n* Need an Everlytic account\r\n\r\nIf you do not already have an Everlytic account with login credentials, then you should select the second option. Once you have an Everlytic account, return to this page and select the first option.\r\n\r\nBy selecting the first option above it will bring you to a page where the following info is required:\r\n\r\n* Username - This is your Everlytic username that you use to log into the Everlytic web interface\r\n* Email address - An email address where we can send reports about the status of the data syncing operations\r\n* Everlytic API key - This can be generated on your Everlytic user account, and allows access to the Everlytic API\r\n* Everlytic URL - This is the URL which you use to log into the Everlytic web interface\r\n* Zendesk API key - This is the API key for your Zendesk account, used to access your Zendesk data\r\n\r\nAfter filling in the required info above, just click submit and the integration is ready to start syncing your data.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://324322.apps.zdusercontent.com/324322/assets/1637733586-627b59155bfcb1fd5648021a0e6325ba/logo-small.png","large_icon":"https://324322.apps.zdusercontent.com/324322/assets/1637733586-627b59155bfcb1fd5648021a0e6325ba/logo.png","screenshots":["https://324322.apps.zdusercontent.com/324322/assets/1637733586-627b59155bfcb1fd5648021a0e6325ba/screenshot-0.png","https://324322.apps.zdusercontent.com/324322/assets/1637733586-627b59155bfcb1fd5648021a0e6325ba/screenshot-1.png","https://324322.apps.zdusercontent.com/324322/assets/1637733586-627b59155bfcb1fd5648021a0e6325ba/screenshot-2.png"],"installation_count":0},{"id":331949,"name":"Instant CRM Click2Dial","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1106400,"app_id":331949,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-18T20:47:51Z","updated_at":"2021-01-18T20:47:51Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2062,"entity_id":331949,"app_id":331949,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-18T20:47:53.000Z","updated_at":"2021-01-18T20:47:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#F1C752","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-18T20:47:50Z","updated_at":"2025-04-04T00:06:15Z","terms_conditions_url":null,"app_organization":{"id":1718,"name":"Instant Solutions","email":"tickets@instant.com.br","website":"http://www.instant.com.br","country_code":"BR","stripe_account_id":null,"state":null},"locations":[25,16,17],"date_published":"2021-01-18T20:47:50Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://instant.com.br"},"location_names":["top_bar","person_card","company_card"],"last_update_time":"2021-01-18T20:47:50Z","owner_id":269519,"author_name":"Instant Solutions","author_email":"desenv@instant.com.br","author_url":"https://instant.com.br","short_description":"Integração entre a Plataforma Instant e o Zendesk Sell.","long_description":"\u003cp\u003e\u003cstrong\u003eInstant CRM Click2Dial\u003c/strong\u003e é um ferramenta que \u003cstrong\u003eautomatiza\u003c/strong\u003e o registro de chamadas saintes do Zendesk Sell através da Plataforma multicanal de atendimento da Instant.\u003c/p\u003e\n\n\u003cp\u003eO aplicativo permite o \u0026#39;click-to-dial\u0026#39; - chamadas podem ser feitas com 1 clique, adicionando automaticamente comentários aos contatos com a gravação de áudio da chamada, e também adicionando o código do cliente no Zendeks Sell aos relatórios de chamadas da Instant.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstant CRM Click2Dial\u003c/strong\u003e is a tool that \u003cstrong\u003eautomates\u003c/strong\u003e the registration of outbound calls from Zendesk Sell through Instant\u0026#39;s multichannel service platform.\u003c/p\u003e\n\n\u003cp\u003eThe application allows easy click-to-dial - calls can be made with 1 click, automatically adding comments to the tickets with the call\u0026#39;s audio recording, and also adding the Zendesk Sell customer\u0026#39;s code to Instant calls reports.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eBasta clicar no botão de instalação.\u003c/p\u003e\n\n\u003cp\u003ePara utilizar o aplicativo Instant CRM Click2Dial, você deve ter uma conta do \u003cstrong\u003eInstant Voice\u003c/strong\u003e para fins de autorização.\u003c/p\u003e\n\n\u003cp\u003ePara ter uma conta do \u003cstrong\u003eInstant Voice\u003c/strong\u003e, por favor, entre em contato conosco através do nosso site:\u003cbr\u003e\nhttp://www.instant.com.br/instant-voice/\u003c/p\u003e\n\n\u003cp\u003eOu através dos nossos telefones:\u003cbr\u003e\n* Principais Capitais: 4063-6100\u003cbr\u003e\n* Demais Regiões: 011 4063-6100\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eSimply click install.\u003c/p\u003e\n\n\u003cp\u003eTo use the Instant CRM Extensions app, you must have an \u003cstrong\u003eInstant Voice\u003c/strong\u003e account for authorization purposes.\u003c/p\u003e\n\n\u003cp\u003eTo have a \u003cstrong\u003eInstant Voice\u003c/strong\u003e account, please contact us through our website:\u003cbr\u003e\nhttp://www.instant.com.br/instant-voice/\u003c/p\u003e\n\n\u003cp\u003eOr call us at +55 11 4063-6100\u003c/p\u003e\n","raw_long_description":"**Instant CRM Click2Dial** é um ferramenta que **automatiza** o registro de chamadas saintes do Zendesk Sell através da Plataforma multicanal de atendimento da Instant.\n\nO aplicativo permite o 'click-to-dial' - chamadas podem ser feitas com 1 clique, adicionando automaticamente comentários aos contatos com a gravação de áudio da chamada, e também adicionando o código do cliente no Zendeks Sell aos relatórios de chamadas da Instant.\n\n_________\n\n**Instant CRM Click2Dial** is a tool that **automates** the registration of outbound calls from Zendesk Sell through Instant's multichannel service platform.\n\nThe application allows easy click-to-dial - calls can be made with 1 click, automatically adding comments to the tickets with the call's audio recording, and also adding the Zendesk Sell customer's code to Instant calls reports.","raw_installation_instructions":"Basta clicar no botão de instalação.\n\nPara utilizar o aplicativo Instant CRM Click2Dial, você deve ter uma conta do **Instant Voice** para fins de autorização.\n\nPara ter uma conta do **Instant Voice**, por favor, entre em contato conosco através do nosso site:\nhttp://www.instant.com.br/instant-voice/\n\nOu através dos nossos telefones:\n* Principais Capitais: 4063-6100\n* Demais Regiões: 011 4063-6100\n\n_________\n\nSimply click install.\n\nTo use the Instant CRM Extensions app, you must have an **Instant Voice** account for authorization purposes.\n\nTo have a **Instant Voice** account, please contact us through our website:\nhttp://www.instant.com.br/instant-voice/\n\nOr call us at +55 11 4063-6100","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://331949.apps.zdusercontent.com/331949/assets/1611002824-a79676c41d5f790cf5180cf269dd4973/logo-small.png","large_icon":"https://331949.apps.zdusercontent.com/331949/assets/1611002824-a79676c41d5f790cf5180cf269dd4973/logo.png","screenshots":["https://331949.apps.zdusercontent.com/331949/assets/1611002824-a79676c41d5f790cf5180cf269dd4973/screenshot-0.png","https://331949.apps.zdusercontent.com/331949/assets/1611002824-a79676c41d5f790cf5180cf269dd4973/screenshot-1.png","https://331949.apps.zdusercontent.com/331949/assets/1611002824-a79676c41d5f790cf5180cf269dd4973/screenshot-2.png"],"installation_count":0},{"id":333622,"name":"monday.com by Eligeo","state":"published","version":"1.1","framework_version":"2.0","parameters":[{"id":1108665,"app_id":333622,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-01-20T04:21:33Z","updated_at":"2021-01-20T04:21:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1108661,"app_id":333622,"name":"token","kind":"text","required":true,"position":1,"created_at":"2021-01-20T04:21:32Z","updated_at":"2021-01-20T04:21:32Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1108662,"app_id":333622,"name":"subdomain","kind":"text","required":true,"position":2,"created_at":"2021-01-20T04:21:32Z","updated_at":"2021-01-20T04:21:32Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1108663,"app_id":333622,"name":"isSyncMode","kind":"checkbox","required":false,"position":3,"created_at":"2021-01-20T04:21:33Z","updated_at":"2021-01-20T04:21:33Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1108664,"app_id":333622,"name":"boardId","kind":"text","required":false,"position":4,"created_at":"2021-01-20T04:21:33Z","updated_at":"2021-01-20T04:21:33Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2063,"entity_id":333622,"app_id":333622,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-01-20T04:21:35.000Z","updated_at":"2021-01-20T04:21:35.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#0B496F","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":60,"name":"Product and Project Management"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-01-20T04:21:30Z","updated_at":"2025-04-04T00:06:15Z","terms_conditions_url":null,"app_organization":{"id":3571,"name":"Eligeo Business Solutions","email":"hello@eligeo.com","website":"https://www.eligeo.com","country_code":"CA","stripe_account_id":null,"state":"unpublished"},"locations":[18,15,16,17],"date_published":"2021-01-20T04:21:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://monday.com/pricing"},"location_names":["lead_card","deal_card","person_card","company_card"],"last_update_time":"2021-01-26T20:19:25Z","owner_id":269519,"author_name":"Eligeo Business Solutions","author_email":"hello@eligeo.com","author_url":"https://www.eligeo.com","short_description":"This add-on allows you to integrate monday.com directly into your sales workflow","long_description":"\u003cp\u003emonday.com by Eligeo is an add-on that gives you direct visibility into your monday.com boards and items from your Leads, Contacts, Companies and Deals views. \u003c/p\u003e\n\n\u003cp\u003eYou can use the integration to easily connect Leads between monday.com and Zendesk Sell so that you can collaborate with your internal work teams to ensure that you are getting the right details and information shared with your prospects. \u003c/p\u003e\n\n\u003cp\u003eIf you’re about to close a deal with a client, you can also quickly initiate a new item in any board inside of monday.com allowing your factory or manufacturing plant to get on top of delivering the requested product or service right away. \u003c/p\u003e\n\n\u003cp\u003eThis add-on is designed for those that use monday.com for project management, marketing and collaboration.  It is built for those that want a tight integration between your operational and sales teams.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eOnce you have installed the App from the marketplace, you need to access the “Change Settings” for monday.com by Eligeo App. \u003c/p\u003e\n\n\u003cp\u003eYou will need to configure the following: \u003c/p\u003e\n\n\u003cp\u003eAPI Token: \u003cbr\u003e\nYou can access your API Token by visiting your API section in the Admin section of monday.com.  You must use a monday.com Admin account to configure this App. \u003cbr\u003e\nhttps://subdomain.monday.com/admin/integrations/api \u003c/p\u003e\n\n\u003cp\u003eSubdomain: \u003cbr\u003e\nSpecify the subdomain name that you use from monday.com here. \u003c/p\u003e\n\n\u003cp\u003eUse Sync Mode: \u003cbr\u003e\nThere are two modes for monday.com by Eligeo.  You can choose either depending on your specific use case. \u003c/p\u003e\n\n\u003cp\u003eProject Management Mode (Uncheck Use Sync Mode): \u003cbr\u003e\nThis allows you to associate an entire board from monday.com against any Lead, Contact, Company or Deal. \u003c/p\u003e\n\n\u003cp\u003eSync Mode (Check off Use Sync Mode): \u003cbr\u003e\nThis allows you to associate a single item from a given board against any Lead, Contact, Company or Deal. \u003c/p\u003e\n\n\u003cp\u003eBoard Id: \u003cbr\u003e\nIf you choose Sync Mode, you must specify the ID from your board that you want all items to display from. You can find this ID by looking at the URL of your monday.com board: \u003c/p\u003e\n\n\u003cp\u003ehttps://subdomain.monday.com/boards/123456789 \u0026lt;--- This ID is what you need \u003c/p\u003e\n\n\u003cp\u003eAfter clicking Update, you will be able to access the settings inside of the different records inside of Zendesk Sell. \u003c/p\u003e\n\n\u003cp\u003ePlease visit www.eligeo.com/zendesk for more information and support documentation.\u003c/p\u003e\n","raw_long_description":"monday.com by Eligeo is an add-on that gives you direct visibility into your monday.com boards and items from your Leads, Contacts, Companies and Deals views. \n\nYou can use the integration to easily connect Leads between monday.com and Zendesk Sell so that you can collaborate with your internal work teams to ensure that you are getting the right details and information shared with your prospects. \n\nIf you’re about to close a deal with a client, you can also quickly initiate a new item in any board inside of monday.com allowing your factory or manufacturing plant to get on top of delivering the requested product or service right away. \n\nThis add-on is designed for those that use monday.com for project management, marketing and collaboration.  It is built for those that want a tight integration between your operational and sales teams.","raw_installation_instructions":"Once you have installed the App from the marketplace, you need to access the “Change Settings” for monday.com by Eligeo App. \n\nYou will need to configure the following: \n\nAPI Token: \nYou can access your API Token by visiting your API section in the Admin section of monday.com.  You must use a monday.com Admin account to configure this App. \nhttps://subdomain.monday.com/admin/integrations/api \n\nSubdomain: \nSpecify the subdomain name that you use from monday.com here. \n\nUse Sync Mode: \nThere are two modes for monday.com by Eligeo.  You can choose either depending on your specific use case. \n\nProject Management Mode (Uncheck Use Sync Mode): \nThis allows you to associate an entire board from monday.com against any Lead, Contact, Company or Deal. \n\nSync Mode (Check off Use Sync Mode): \nThis allows you to associate a single item from a given board against any Lead, Contact, Company or Deal. \n\nBoard Id: \nIf you choose Sync Mode, you must specify the ID from your board that you want all items to display from. You can find this ID by looking at the URL of your monday.com board: \n\nhttps://subdomain.monday.com/boards/123456789 \u003c--- This ID is what you need \n\nAfter clicking Update, you will be able to access the settings inside of the different records inside of Zendesk Sell. \n\nPlease visit www.eligeo.com/zendesk for more information and support documentation.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://333622.apps.zdusercontent.com/333622/assets/1611688200-cbf6eb1ce7a10b2426db0f58b500bf3e/logo-small.png","large_icon":"https://333622.apps.zdusercontent.com/333622/assets/1611688200-cbf6eb1ce7a10b2426db0f58b500bf3e/logo.png","screenshots":["https://333622.apps.zdusercontent.com/333622/assets/1611688200-cbf6eb1ce7a10b2426db0f58b500bf3e/screenshot-0.png","https://333622.apps.zdusercontent.com/333622/assets/1611688200-cbf6eb1ce7a10b2426db0f58b500bf3e/screenshot-1.png","https://333622.apps.zdusercontent.com/333622/assets/1611688200-cbf6eb1ce7a10b2426db0f58b500bf3e/screenshot-2.png"],"installation_count":16},{"id":348570,"name":"Mapsly","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1127576,"app_id":348570,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-02-01T15:32:17Z","updated_at":"2021-02-01T15:32:17Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2083,"entity_id":348570,"app_id":348570,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-02-01T15:32:18.000Z","updated_at":"2021-02-01T15:32:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":5,"count":{"5":1,"4":1,"1":0,"2":0,"3":0}},"single_install":false,"default_locale":"en","feature_color":"#6512BE","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-02-01T15:32:16Z","updated_at":"2025-04-04T00:06:17Z","terms_conditions_url":null,"app_organization":{"id":3786,"name":"Mapsly LLC","email":"help@mapsly.com","website":"https://mapsly.com/?utmsource=zendeskmp","country_code":"US","stripe_account_id":null,"state":null},"locations":[25],"date_published":"2021-02-01T15:32:16Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://mapsly.com/pricing/"},"location_names":["top_bar"],"last_update_time":"2023-05-23T20:54:07Z","owner_id":269519,"author_name":"Mapsly LLC","author_email":"help@mapsly.com","author_url":"https://mapsly.com","short_description":"Interactive map for geo-analysis, multi-day routing, territories and automation","long_description":"\u003cp\u003e\u003ca href=\"https://youtu.be/R5OC7PoMayY\"\u003e\u003cimg src=\"https://mapsly.com/wp-content/uploads/2021/09/PlayButtonCollage.png\" alt=\"N|Mapsly\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch1\u003eVISUALIZATION \u0026amp; ANALYSIS\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView and (mass-)edit records\u003c/strong\u003e from any Zendesk Sell object on the map, including custom fields, with real-time sync to Sell\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSplit your data into map layers\u003c/strong\u003e with custom markers using visual formula builder\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch CRM records\u003c/strong\u003e near a location and sort/filter them by distance\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCustomize map markers\u003c/strong\u003e, pick fields for their labels and pop-ups, and switch between layer groups to instantly re-colorize your records based on different criteria\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate CRM records\u003c/strong\u003e in any Zendesk Sell object from the map with pre-filled address and coordinates\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-correct errors\u003c/strong\u003e in addresses and fill in zip and counties; import their coordinates back to CRM\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eROUTING \u0026amp; LOCATION TRACKING (\u003ca href=\"https://mapsly.com/field-routing-for-service-agents-with-check-in/\"\u003edemo video\u003c/a\u003e)\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePlan optimal multi-day routes for individual users or entire teams\u003c/strong\u003e, with up to 1000 stops, based on live/historical traffic and various job parameters (duration, open hours, required skills and capacity, and more) and vehicle parameters (working hours, truck size and capacity, skills, and more) controlled directly from your CRM (\u003ca href=\"https://mapsly.com/optimized-routing-location-tracking-field-efficiency-features\"\u003elearn more\u003c/a\u003e, or \u003ca href=\"https://mapsly.com/field-routing-for-service-agents-with-check-in/\"\u003eview demo\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChoose your job type:\u003c/strong\u003e service, pickup, delivery or a complex pickup-delivery job\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure check-in\u003c/strong\u003e, check-out or any other custom processes with buttons and custom forms (\u003ca href=\"https://mapsly.com/check-in-check-out-with-geofencing\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSave check-in\u003c/strong\u003e, check-out or custom events and data collected with forms \u003cstrong\u003eto your Zendesk Sell in real time\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView users’ current location\u003c/strong\u003e and history of movements (\u003ca href=\"https://mapsly.com/user-location-tracking/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eTake photos when checking in\u003c/strong\u003e using Mapsly app and \u003cstrong\u003esave them in Mapsly or as attachments\u003c/strong\u003e in your Zendesk\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePlan regular visits\u003c/strong\u003e with desired regularity and duration, for individual sales reps or entire teams (\u003ca href=\"https://mapsly.com/regular-visit-planner/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eNavigate\u003c/strong\u003e to locations using your favorite app and open CRM records in the Zendesk Sell mobile app in one click\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eTERRITORIES\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eDraw territories\u003c/strong\u003e or assemble them out of postal codes, counties, census tracts, etc. using the geo-library (\u003ca href=\"https://mapsly.com/draw-territories-on-map/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuto-assign records to territories\u003c/strong\u003e and sales reps based on custom criteria (\u003ca href=\"https://mapsly.com/draw-territories-on-map/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCalculate aggregate metrics\u003c/strong\u003e per-territory out of your CRM data\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eView demographic data\u003c/strong\u003e (US only)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEmbed live maps with territories\u003c/strong\u003e into dashboards, portals and websites (\u003ca href=\"https://mapsly.com/shared-interactive-maps/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAutomatically \u003cstrong\u003ecreate/update territories for individual CRM records\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eEMBED LIVE INTERACTIVE MAPS\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eShare maps with live data and desired Mapsly features by link and embed them\u003c/strong\u003e into websites, portals or dashboards, or send by email (\u003ca href=\"https://mapsly.com/shared-interactive-maps/\"\u003elearn more\u003c/a\u003e, or \u003ca href=\"https://mapsly.com/shared-maps-demos\"\u003eview demos\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdd personalized maps\u003c/strong\u003e with unique dataset per customer to your customer portal (\u003ca href=\"https://mapsly.com/live-map-for-customer-portals/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdd custom buttons, forms\u003c/strong\u003e and let users execute processes/automation from embedded maps (\u003ca href=\"https://mapsly.com/automation\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003ePROSPECTING\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch local businesses by keywords and add them as records\u003c/strong\u003e of any Zendesk Sell object (\u003ca href=\"https://mapsly.com/find-businesses-on-map-by-keywords/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdjust field mapping\u003c/strong\u003e, use custom fields, and add fields with fixed values\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch1\u003eNO-CODE/LOW-CODE AUTOMATION\u003c/h1\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eExecute custom actions\u003c/strong\u003e by a button, by schedule or entirely automatically, without writing code (\u003ca href=\"https://mapsly.com/automation/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate/update/delete records and territories, send email and SMS, call external APIs\u003c/strong\u003e, and more\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSearch records by custom criteria\u003c/strong\u003e that may include driving distance or time, and execute actions with them (\u003ca href=\"https://mapsly.com/match-records/\"\u003emore\u003c/a\u003e)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCreate dynamic forms\u003c/strong\u003e that show/hide fields and call external APIs as user fills in the form\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUse user’s current location\u003c/strong\u003e and \u003cstrong\u003ecalculate driving distance/time\u003c/strong\u003e between any locations\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImplement cross-system analysis and automation\u003c/strong\u003e by connecting spreadsheets and other data sources to Mapsly\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003ePlease note that while the Zendesk Sell connector to Mapsly is free, you will need a paid subscription to use Mapsly. \u003cstrong\u003eTry Mapsly for free for two weeks\u003c/strong\u003e (no credit card required). Mapsly subscription starts at $25/user/month (\u003ca href=\"https://mapsly.com/pricing\"\u003epricing page with a price calculator\u003c/a\u003e).\u003c/p\u003e\n\n\u003cp\u003eWe offer \u003ca href=\"https://mapsly.com/livechat\"\u003e24/7 chat support\u003c/a\u003e, so don’t hesitate to ask us anything anytime. And \u003ca href=\"https://calendly.com/mapsly-meeting/quick-demo\"\u003ebook a live demo\u003c/a\u003e to discuss your use scenario and learn how to make the most out of Mapsly with Zendesk Sell.\u003c/p\u003e\n\n\u003cp\u003eImplementation services and staff training are included in your Mapsly subscription.\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIMPORTANT!\u003c/strong\u003e To sync Visits and faster sync removed records Mapsly leverages Zendesk Sell\u0026#39;s Firehose API that can be enabled for Mapsly customers by request — please contact your Sell\u0026#39;s account executive after starting your Mapsly trial. If you do not know your account executive, please contact support@zendesk.com. While waiting for the upgrade, you can still use Mapsly without the calendar-based routing and with delayed sync of removed records. Don’t hesitate to contact \u003ca href=\"https://mapsly.com/livechat\"\u003eMapsly support\u003c/a\u003e with any questions about enabling Firehose API.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003ePlease follow the \u003ca href=\"http://help.mapsly.com/articles/4707899\"\u003eMapsly setup guide for Zendesk Sell\u003c/a\u003e to install the Mapsly app to your Zendesk Sell account, sign up for a free trial Mapsly account and connect your Zendesk as the data source.\u003c/p\u003e\n\n\u003cp\u003eIf you need help or have questions at any point during the setup or when using the app, \u003ca href=\"https://mapsly.com/livechat\"\u003econtact our 24/7 chat support\u003c/a\u003e or \u003ca href=\"https://calendly.com/mapsly-meeting/quick-demo\"\u003erequest a live demo\u003c/a\u003e during which we’ll help you configure your Mapsly account.\u003c/p\u003e\n","raw_long_description":"[![N|Mapsly](https://mapsly.com/wp-content/uploads/2021/09/PlayButtonCollage.png)](https://youtu.be/R5OC7PoMayY)\n\n# VISUALIZATION \u0026 ANALYSIS\n\n- **View and (mass-)edit records** from any Zendesk Sell object on the map, including custom fields, with real-time sync to Sell\n\n- **Split your data into map layers** with custom markers using visual formula builder\n\n- **Search CRM records** near a location and sort/filter them by distance\n\n- **Customize map markers**, pick fields for their labels and pop-ups, and switch between layer groups to instantly re-colorize your records based on different criteria\n\n- **Create CRM records** in any Zendesk Sell object from the map with pre-filled address and coordinates\n\n- **Auto-correct errors** in addresses and fill in zip and counties; import their coordinates back to CRM\n\n# ROUTING \u0026 LOCATION TRACKING ([demo video](https://mapsly.com/field-routing-for-service-agents-with-check-in/))\n\n- **Plan optimal multi-day routes for individual users or entire teams**, with up to 1000 stops, based on live/historical traffic and various job parameters (duration, open hours, required skills and capacity, and more) and vehicle parameters (working hours, truck size and capacity, skills, and more) controlled directly from your CRM ([learn more](https://mapsly.com/optimized-routing-location-tracking-field-efficiency-features), or [view demo](https://mapsly.com/field-routing-for-service-agents-with-check-in/))\n\n- **Choose your job type:** service, pickup, delivery or a complex pickup-delivery job\n\n- **Configure check-in**, check-out or any other custom processes with buttons and custom forms ([more](https://mapsly.com/check-in-check-out-with-geofencing))\n\n- **Save check-in**, check-out or custom events and data collected with forms **to your Zendesk Sell in real time**\n\n- **View users’ current location** and history of movements ([more](https://mapsly.com/user-location-tracking/))\n\n- **Take photos when checking in** using Mapsly app and **save them in Mapsly or as attachments** in your Zendesk\n\n- **Plan regular visits** with desired regularity and duration, for individual sales reps or entire teams ([more](https://mapsly.com/regular-visit-planner/))\n\n- **Navigate** to locations using your favorite app and open CRM records in the Zendesk Sell mobile app in one click\n\n# TERRITORIES\n\n- **Draw territories** or assemble them out of postal codes, counties, census tracts, etc. using the geo-library ([more](https://mapsly.com/draw-territories-on-map/))\n\n- **Auto-assign records to territories** and sales reps based on custom criteria ([more](https://mapsly.com/draw-territories-on-map/))\n\n- **Calculate aggregate metrics** per-territory out of your CRM data\n\n- **View demographic data** (US only)\n\n- **Embed live maps with territories** into dashboards, portals and websites ([more](https://mapsly.com/shared-interactive-maps/))\n\n- Automatically **create/update territories for individual CRM records**\n\n# EMBED LIVE INTERACTIVE MAPS\n\n- **Share maps with live data and desired Mapsly features by link and embed them** into websites, portals or dashboards, or send by email ([learn more](https://mapsly.com/shared-interactive-maps/), or [view demos](https://mapsly.com/shared-maps-demos))\n\n- **Add personalized maps** with unique dataset per customer to your customer portal ([more](https://mapsly.com/live-map-for-customer-portals/))\n\n- **Add custom buttons, forms** and let users execute processes/automation from embedded maps ([more](https://mapsly.com/automation))\n\n# PROSPECTING\n\n- **Search local businesses by keywords and add them as records** of any Zendesk Sell object ([more](https://mapsly.com/find-businesses-on-map-by-keywords/))\n\n- **Adjust field mapping**, use custom fields, and add fields with fixed values\n\n# NO-CODE/LOW-CODE AUTOMATION\n\n- **Execute custom actions** by a button, by schedule or entirely automatically, without writing code ([more](https://mapsly.com/automation/))\n\n- **Create/update/delete records and territories, send email and SMS, call external APIs**, and more\n\n- **Search records by custom criteria** that may include driving distance or time, and execute actions with them ([more](https://mapsly.com/match-records/))\n\n- **Create dynamic forms** that show/hide fields and call external APIs as user fills in the form\n\n- **Use user’s current location** and **calculate driving distance/time** between any locations\n\n- **Implement cross-system analysis and automation** by connecting spreadsheets and other data sources to Mapsly\n\nPlease note that while the Zendesk Sell connector to Mapsly is free, you will need a paid subscription to use Mapsly. **Try Mapsly for free for two weeks** (no credit card required). Mapsly subscription starts at $25/user/month ([pricing page with a price calculator](https://mapsly.com/pricing)).\n\nWe offer [24/7 chat support](https://mapsly.com/livechat), so don’t hesitate to ask us anything anytime. And [book a live demo](https://calendly.com/mapsly-meeting/quick-demo) to discuss your use scenario and learn how to make the most out of Mapsly with Zendesk Sell.\n\nImplementation services and staff training are included in your Mapsly subscription.\n\n**IMPORTANT!** To sync Visits and faster sync removed records Mapsly leverages Zendesk Sell's Firehose API that can be enabled for Mapsly customers by request — please contact your Sell's account executive after starting your Mapsly trial. If you do not know your account executive, please contact support@zendesk.com. While waiting for the upgrade, you can still use Mapsly without the calendar-based routing and with delayed sync of removed records. Don’t hesitate to contact [Mapsly support](https://mapsly.com/livechat) with any questions about enabling Firehose API.","raw_installation_instructions":"Please follow the [Mapsly setup guide for Zendesk Sell](http://help.mapsly.com/articles/4707899) to install the Mapsly app to your Zendesk Sell account, sign up for a free trial Mapsly account and connect your Zendesk as the data source.\n\nIf you need help or have questions at any point during the setup or when using the app, [contact our 24/7 chat support](https://mapsly.com/livechat) or [request a live demo](https://calendly.com/mapsly-meeting/quick-demo) during which we’ll help you configure your Mapsly account.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://348570.apps.zdusercontent.com/348570/assets/1684476994-5e76b695c0281a4c3b7722d7f1a7149e/logo-small.png","large_icon":"https://348570.apps.zdusercontent.com/348570/assets/1684476994-5e76b695c0281a4c3b7722d7f1a7149e/logo.png","screenshots":["https://348570.apps.zdusercontent.com/348570/assets/1684476994-5e76b695c0281a4c3b7722d7f1a7149e/screenshot-0.png","https://348570.apps.zdusercontent.com/348570/assets/1684476994-5e76b695c0281a4c3b7722d7f1a7149e/screenshot-1.png","https://348570.apps.zdusercontent.com/348570/assets/1684476994-5e76b695c0281a4c3b7722d7f1a7149e/screenshot-2.png"],"installation_count":46},{"id":364107,"name":"ChurnZero for Zendesk Sell","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-02-15T15:37:33Z","updated_at":"2025-11-19T18:52:01Z","terms_conditions_url":null,"app_organization":{"id":2765,"name":"ChurnZero","email":"support@churnzero.net","website":"https://churnzero.net","country_code":"US","stripe_account_id":null,"state":"published"},"locations":[],"date_published":"2021-02-15T15:37:33Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://churnzero.net/"},"location_names":[],"last_update_time":"2025-11-19T18:51:56Z","owner_id":269519,"author_name":"ChurnZero, Inc","author_email":"support@churnzero.net","author_url":"https://churnzero.net","short_description":"ChurnZero is a Customer Success platform that helps you fight churn.","long_description":"\u003cp\u003eIntegrate your Zendesk Sell CRM to sync your Account and Contact info to ChurnZero.\u003c/p\u003e\n\n\u003cp\u003eChurnZero allows you to understand how your customers use your product, assess their health and likelihood to renew, and give you the means to personalize the customer experience through timely and relevant customer touchpoints.\u003c/p\u003e\n\n\u003cp\u003eThe ChurnZero platform will help you:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFight customer churn\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eExpand current accounts\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIncrease product adoption\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOptimize the customer experience\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eBenefits of ChurnZero’s integration with Sell\u003c/h4\u003e\n\n\u003ch5\u003eReal-Time Customer Success\u003c/h5\u003e\n\n\u003cp\u003eGet intelligence that you can act on. Gain insights into which accounts are at-risk, which are your most prolific users, and everything in between. From logging user activity, to comparing customer segments, to scoring a customer’s likelihood to churn, ChurnZero has all the analytics you need.\u003c/p\u003e\n\n\u003ch5\u003eConnect When Your Customers Are Most Engaged\u003c/h5\u003e\n\n\u003cp\u003eWith ChurnZero you can embed your messaging inside your app and easily reach your customers when they are most engaged (while they are using your product). This new communication channel will help your customers see you as a beneficial, organic part of their experience with your product.\u003c/p\u003e\n\n\u003ch5\u003eMap and Track Customer Journeys\u003c/h5\u003e\n\n\u003cp\u003eJourneys let you map out milestones and track the tasks and activities that will drive the customer through each phase of the lifecycle. You can set timelines for each milestone and for the journey overall, setting clear expectations for your processes internally and externally.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003cp\u003eTo learn more about how ChurnZero handles customer data, please refer to our \u003ca href=\"https://churnzero.com/global-privacy-policy/\"\u003eprivacy policy\u003c/a\u003e.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn order to connect your Zendesk Sell instance to your ChurnZero instance, the following is required:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAccountExternalID must be in Zendesk Sell.\u003c/strong\u003e In order for ChurnZero to map together data from Zendesk Sell with data from other sources - such as usage data from your product - you need an ID that identifies an account that is available in both your product AND in Zendesk Sell. We call this the AccountExternalID, and it must be on the Company Contact object in Zendesk Sell\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContactExternalID must be in Zendesk Sell.\u003c/strong\u003e In order for ChurnZero to map together data from Zendesk Sell with data from other sources - such as usage data from your product - you need an ID that identifies a contact that is available in both your product AND in Zendesk Sell. We call this the ContactExternalID and must be on the Person Contact object in Zendesk Sell.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorize your Zendesk Sell instance within ChurnZero.\u003c/strong\u003e To authorize, log into your ChurnZero account, go to Admin \u0026gt; Zendesk Sell Setup and follow the instructions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eContact your ChurnZero Implementation Specialist or CSM to set up your integration with Zendesk Sell.\u003c/p\u003e\n","raw_long_description":"Integrate your Zendesk Sell CRM to sync your Account and Contact info to ChurnZero.\n\nChurnZero allows you to understand how your customers use your product, assess their health and likelihood to renew, and give you the means to personalize the customer experience through timely and relevant customer touchpoints.\n\nThe ChurnZero platform will help you:\n\n* Fight customer churn\n\n* Expand current accounts\n\n* Increase product adoption\n\n* Optimize the customer experience\n\n#### Benefits of ChurnZero’s integration with Sell\n\n##### Real-Time Customer Success\n\nGet intelligence that you can act on. Gain insights into which accounts are at-risk, which are your most prolific users, and everything in between. From logging user activity, to comparing customer segments, to scoring a customer’s likelihood to churn, ChurnZero has all the analytics you need.\n\n##### Connect When Your Customers Are Most Engaged\n\nWith ChurnZero you can embed your messaging inside your app and easily reach your customers when they are most engaged (while they are using your product). This new communication channel will help your customers see you as a beneficial, organic part of their experience with your product.\n\n##### Map and Track Customer Journeys\n\nJourneys let you map out milestones and track the tasks and activities that will drive the customer through each phase of the lifecycle. You can set timelines for each milestone and for the journey overall, setting clear expectations for your processes internally and externally.\n\n---\n\nTo learn more about how ChurnZero handles customer data, please refer to our [privacy policy](https://churnzero.com/global-privacy-policy/).","raw_installation_instructions":"In order to connect your Zendesk Sell instance to your ChurnZero instance, the following is required:\n\n* __AccountExternalID must be in Zendesk Sell.__ In order for ChurnZero to map together data from Zendesk Sell with data from other sources - such as usage data from your product - you need an ID that identifies an account that is available in both your product AND in Zendesk Sell. We call this the AccountExternalID, and it must be on the Company Contact object in Zendesk Sell\n\n* __ContactExternalID must be in Zendesk Sell.__ In order for ChurnZero to map together data from Zendesk Sell with data from other sources - such as usage data from your product - you need an ID that identifies a contact that is available in both your product AND in Zendesk Sell. We call this the ContactExternalID and must be on the Person Contact object in Zendesk Sell.\n\n* __Authorize your Zendesk Sell instance within ChurnZero.__ To authorize, log into your ChurnZero account, go to Admin \u003e Zendesk Sell Setup and follow the instructions.\n\nContact your ChurnZero Implementation Specialist or CSM to set up your integration with Zendesk Sell.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://364107.apps.zdusercontent.com/364107/assets/1763130758-ef0691eca964262f6beda26de2ef7556/logo-small.png","large_icon":"https://364107.apps.zdusercontent.com/364107/assets/1763130758-ef0691eca964262f6beda26de2ef7556/logo.png","screenshots":["https://364107.apps.zdusercontent.com/364107/assets/1763130758-ef0691eca964262f6beda26de2ef7556/screenshot-0.png","https://364107.apps.zdusercontent.com/364107/assets/1763130758-ef0691eca964262f6beda26de2ef7556/screenshot-1.png","https://364107.apps.zdusercontent.com/364107/assets/1763130758-ef0691eca964262f6beda26de2ef7556/screenshot-2.png"],"installation_count":0},{"id":377008,"name":"Recurring Revenue","state":"published","version":"1.04","framework_version":"2.0","parameters":[{"id":1176846,"app_id":377008,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-02-26T08:40:43Z","updated_at":"2021-02-26T08:40:43Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2130,"entity_id":377008,"app_id":377008,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-02-26T08:40:45.000Z","updated_at":"2021-02-26T08:40:45.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":2,"average":1,"count":{"1":2,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-02-26T08:40:42Z","updated_at":"2025-04-04T00:06:25Z","terms_conditions_url":null,"app_organization":{"id":4166,"name":"Estuate","email":"banhi.ratha@estuate.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[15],"date_published":"2021-02-26T08:40:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.estuate.com/products/estuate-products-offerings"},"location_names":["deal_card"],"last_update_time":"2021-03-24T21:57:23Z","owner_id":269519,"author_name":"Estuate","author_email":"marketing@estuate.com","author_url":"https://www.estuate.com/","short_description":"Calculates subscription metrics(MRR,ARR) \u0026 key forecasts for subscription deals","long_description":"\u003cp\u003eThe Recurring Revenue App is primarily designed to meet the recurring revenue business model. This is more suited to organizations whose core business is to provide access to a product or service in exchange for a recurring fee charged at scheduled intervals monthly, quarterly or yearly. The application will help to capture the recurring revenue data by calculating the monthly recurring revenue, annual recurring revenue from the deal value over a user defined time duration or deal tenure. It also calculates the revenue forecasts which will help in business planning and budgeting. \u003c/p\u003e\n\n\u003ch3\u003eKey Calculations\u003c/h3\u003e\n\n\u003cp\u003eThe Recurring Revenue app will calculate the key values based on the deal tenure defined by user. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eMonthly Recurring Revenue (MRR) \u003c/li\u003e\n\u003cli\u003eAnnual Recurring Revenue (ARR) \u003c/li\u003e\n\u003cli\u003eTotal Contract Value (TCV) \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003e\u003ccode\u003e\u003c/code\u003eDeal Summary and Forecast\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eSubscription Start Date \u003c/li\u003e\n\u003cli\u003eTCV (Deal Amount) \u003c/li\u003e\n\u003cli\u003eMRR \u003c/li\u003e\n\u003cli\u003eARR \u003c/li\u003e\n\u003cli\u003eDeal Tenure \u003c/li\u003e\n\u003cli\u003eWeekly Forecast \u003c/li\u003e\n\u003cli\u003eQuarterly Forecast \u003c/li\u003e\n\u003cli\u003eSemi Annual Forecast \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCustom Reports\u003c/h3\u003e\n\n\u003cp\u003eUsers will be able to leverage the existing Zendesk Sell widgets from the dashboard to analyze and visualize subscription deal data to gain more insights. They can create custom widgets by adding recurring revenue filters and save them in dashboard. \u003c/p\u003e\n\n\u003cp\u003eUsers can also create and save their own smart lists to depict this data.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the Recurring Revenue app by clicking on install.\u003c/p\u003e\n\n\u003ch2\u003ePre-requisite and account setup\u003c/h2\u003e\n\n\u003cp\u003eIn order for the app to read the deal data and data sync up from the deal accounts you have to customize the “Deal” and “Sales Pipelines” by adding some custom fields.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to Settings.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo to Customize section and click “Deals”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSelect the “Custom Fields” tab and click “Add Field”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd as following:\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eField Label: “Deal Type” - Field Type: “Dropdown”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003ePipeline: (Select a Pipeline in which you want to enable this configuration).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eChoices: “Normal Deal”, “Subscription Deal”. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck “Filterable” option to filter deals by this option. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eCheck “Value editable only by admin”.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eClick “Save” to save this field.\u003c/p\u003e\n\n\u003cp\u003eSimilarly, by following the same steps mentioned above you can add other custom fields. \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSubscription Start Date (Type: Date)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMRR (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eARR (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTCV (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeal Tenure (Type: Single Line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWeekly Forecast (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eQuarterly Forecast (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSemi Annual Forecast (Type: Number or Single line text)\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eHow it Works\u003c/h2\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eUser will download the Recurring Revenue app from the marketplace.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser has to create and configure the custom fields in deals and sales pipeline as mentioned above.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhen the user creates a “Deal”, he should select value “Subscription deal” from “Deal type” field to trigger the Recurring Revenue app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd a Deal Value, other mandatory fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUser should only select the “Deal type” as “Subscription deal” and click “Save” without adding any other fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe Recurring Revenue app will be displayed on the right panel of the deal record. It will be disabled for “Normal deals”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe app will read the Deal amount (TCV) and Subscription start date from deal record. In the right panel you can see the app with a Deal amount and subscription start date.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAdd a deal tenure “Year”, “Month” and Week for which the subscription fields will be calculated.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on “Submit” button.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe calculations will be done and the app will show the “MRR”, “ARR”.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on “Summary tab” and you can see the “Subscription start date”, TCV(Deal amount), MRR, ARR, Tenure, Weekly forecast, Quarterly forecast and Semi Annual forecast.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Reset button to reset the values.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh or Reload the Deal record page, the subscription data will be displayed on Deal Summary panel.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"The Recurring Revenue App is primarily designed to meet the recurring revenue business model. This is more suited to organizations whose core business is to provide access to a product or service in exchange for a recurring fee charged at scheduled intervals monthly, quarterly or yearly. The application will help to capture the recurring revenue data by calculating the monthly recurring revenue, annual recurring revenue from the deal value over a user defined time duration or deal tenure. It also calculates the revenue forecasts which will help in business planning and budgeting. \n \n### Key Calculations \n \nThe Recurring Revenue app will calculate the key values based on the deal tenure defined by user. \n \n- Monthly Recurring Revenue (MRR) \n- Annual Recurring Revenue (ARR) \n- Total Contract Value (TCV) \n \n### ` `Deal Summary and Forecast \n \n- Subscription Start Date \n- TCV (Deal Amount) \n- MRR \n- ARR \n- Deal Tenure \n- Weekly Forecast \n- Quarterly Forecast \n- Semi Annual Forecast \n \n### Custom Reports \n \nUsers will be able to leverage the existing Zendesk Sell widgets from the dashboard to analyze and visualize subscription deal data to gain more insights. They can create custom widgets by adding recurring revenue filters and save them in dashboard. \n \nUsers can also create and save their own smart lists to depict this data.","raw_installation_instructions":"Install the Recurring Revenue app by clicking on install.\n\n## Pre-requisite and account setup \n\nIn order for the app to read the deal data and data sync up from the deal accounts you have to customize the “Deal” and “Sales Pipelines” by adding some custom fields.\n\n1. Go to Settings.\n\n1. Go to Customize section and click “Deals”.\n\n1. Select the “Custom Fields” tab and click “Add Field”.\n\n1. Add as following:\n\n- Field Label: “Deal Type” - Field Type: “Dropdown”.\n\n- Pipeline: (Select a Pipeline in which you want to enable this configuration).\n\n- Choices: “Normal Deal”, “Subscription Deal”. \n\n- Check “Filterable” option to filter deals by this option. \n\n- Check “Value editable only by admin”.\n\nClick “Save” to save this field.\n\nSimilarly, by following the same steps mentioned above you can add other custom fields. \n\n- Subscription Start Date (Type: Date)\n\n- MRR (Type: Number or Single line text)\n\n- ARR (Type: Number or Single line text)\n\n- TCV (Type: Number or Single line text)\n\n- Deal Tenure (Type: Single Line text)\n\n- Weekly Forecast (Type: Number or Single line text)\n\n- Quarterly Forecast (Type: Number or Single line text)\n\n- Semi Annual Forecast (Type: Number or Single line text)\n\n## How it Works\n\n1. User will download the Recurring Revenue app from the marketplace.\n\n1. User has to create and configure the custom fields in deals and sales pipeline as mentioned above.\n\n1. When the user creates a “Deal”, he should select value “Subscription deal” from “Deal type” field to trigger the Recurring Revenue app.\n\n1. Add a Deal Value, other mandatory fields.\n\n1. User should only select the “Deal type” as “Subscription deal” and click “Save” without adding any other fields.\n\n1. The Recurring Revenue app will be displayed on the right panel of the deal record. It will be disabled for “Normal deals”.\n\n1. The app will read the Deal amount (TCV) and Subscription start date from deal record. In the right panel you can see the app with a Deal amount and subscription start date.\n\n1. Add a deal tenure “Year”, “Month” and Week for which the subscription fields will be calculated.\n\n1. Click on “Submit” button.\n\n1. The calculations will be done and the app will show the “MRR”, “ARR”.\n\n1. Click on “Summary tab” and you can see the “Subscription start date”, TCV(Deal amount), MRR, ARR, Tenure, Weekly forecast, Quarterly forecast and Semi Annual forecast.\n\n1. Click Reset button to reset the values.\n\n1. Refresh or Reload the Deal record page, the subscription data will be displayed on Deal Summary panel.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://377008.apps.zdusercontent.com/377008/assets/1616605951-d0b9efc72cd74b88ad2247c12d0679c1/logo-small.png","large_icon":"https://377008.apps.zdusercontent.com/377008/assets/1616605951-d0b9efc72cd74b88ad2247c12d0679c1/logo.png","screenshots":["https://377008.apps.zdusercontent.com/377008/assets/1616605951-d0b9efc72cd74b88ad2247c12d0679c1/screenshot-0.png","https://377008.apps.zdusercontent.com/377008/assets/1616605951-d0b9efc72cd74b88ad2247c12d0679c1/screenshot-1.png","https://377008.apps.zdusercontent.com/377008/assets/1616605951-d0b9efc72cd74b88ad2247c12d0679c1/screenshot-2.png"],"installation_count":23},{"id":383902,"name":"Paycove","state":"published","version":"1.0","framework_version":"2.0","parameters":[{"id":1186366,"app_id":383902,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-03-04T22:50:37Z","updated_at":"2021-03-04T22:50:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2162,"entity_id":383902,"app_id":383902,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-03-04T22:50:38.000Z","updated_at":"2021-03-04T22:50:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#7FA8AB","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":61,"name":"eComm and Payments"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-03-04T22:50:36Z","updated_at":"2025-04-04T00:06:26Z","terms_conditions_url":null,"app_organization":{"id":3077,"name":"Paycove","email":"support@paycove.io","website":"https://paycove.io/?utm_source=zendesk\u0026utm_medium=marketplace\u0026utm_campaign=partner_sell","country_code":"US","stripe_account_id":null,"state":null},"locations":[15,16],"date_published":"2021-03-04T22:50:36Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://paycove.io/pricing"},"location_names":["deal_card","person_card"],"last_update_time":"2021-04-13T20:23:16Z","owner_id":269519,"author_name":"Paycove","author_email":"support@paycove.io","author_url":"https://paycove.io","short_description":"Automated quoting, invoicing and payments","long_description":"\u003cp\u003eNot all billing workflows are the same. Scale and deliver a tailored billing process across your organization\u0026#39;s sales and finance teams.\u003c/p\u003e\n\n\u003cp\u003eBusinesses that use Paycove are able to leverage advanced customization, automation and integrations to successfully transform their organization\u0026#39;s billing experience.\u003c/p\u003e\n\n\u003ch2\u003eCustomizable Templates \u0026amp; Workflows\u003c/h2\u003e\n\n\u003cp\u003eOnce connected, your team can start generating custom sales documents that are pre-filled with the pricing and customer data from your Zendesk Sell deal.\u003c/p\u003e\n\n\u003ch2\u003eQuotes \u0026amp; Invoices\u003c/h2\u003e\n\n\u003cp\u003eEasily manage your quotes and invoices from Zendesk Sell or Paycove.\u003c/p\u003e\n\n\u003cp\u003eCustomers can quickly accept, decline or e-sign proposals, while quotes and invoice payments are simple and flexible thanks to the fact that Paycove offers support for multiple payment options.\u003c/p\u003e\n\n\u003ch2\u003eFlexible Payment Processing\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCredit and debit cards * ACH / Bank Transfer * SEPA * iDEAL * CBD payment processing * Multiple gateways for different business entities * Stripe Integration * CardConnect Integration \u003cbr\u003e\nAvailable payment arrangements include:\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDeposits and down payments * One-time and fixed payments * Recurring payments and subscriptions * Scheduled payments \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eProcess Automation\u003c/h2\u003e\n\n\u003cp\u003eWith the Zendesk Sell integration, Paycove users can select the pipeline stages that they would like to trigger the sending of quotes and invoices.\u003c/p\u003e\n\n\u003cp\u003eThey can also create a final stage to move invoices to when they have been paid.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eGet started free\u003c/h2\u003e\n\n\u003cp\u003eSign up for a free 14-day trial.\u003c/p\u003e\n\n\u003ch2\u003eEnable your pipelines\u003c/h2\u003e\n\n\u003cp\u003eSelect the Zendesk Sell pipelines you\u0026#39;d like to enable with Paycove.\u003c/p\u003e\n\n\u003ch2\u003eSetup quote and invoice stages\u003c/h2\u003e\n\n\u003cp\u003eSelect the pipeline stages that you would like to trigger quotes and invoices to be created from. Select a final \u0026#39;Paid\u0026#39; stage to move invoices to when they have been paid. \u003c/p\u003e\n\n\u003ch2\u003eInstall Paycove in Zendesk Sell\u003c/h2\u003e\n\n\u003cp\u003eAfter registering with Paycove, you will see the Paycove app extension on the right-hand side of your deal details view. Log in using your Paycove username and password to create, view, send and manage your quotes and invoices directly from Zendesk Sell \u003c/p\u003e\n\n\u003ch2\u003eAutomatically Create a quote or invoice\u003c/h2\u003e\n\n\u003cp\u003eIf you already have a deal in one of your quote or invoice stages, Paycove will import them automatically. \u003c/p\u003e\n\n\u003cp\u003eTo create a new quote or invoice, try moving a deal in your Pipedrive account to the stages that you\u0026#39;ve setup with Paycove.\u003c/p\u003e\n\n\u003cp\u003ePaycove will add a note to your deals with a link to your quotes or invoices.\u003c/p\u003e\n","raw_long_description":"Not all billing workflows are the same. Scale and deliver a tailored billing process across your organization's sales and finance teams.\n\nBusinesses that use Paycove are able to leverage advanced customization, automation and integrations to successfully transform their organization's billing experience.\n\n## Customizable Templates \u0026 Workflows \nOnce connected, your team can start generating custom sales documents that are pre-filled with the pricing and customer data from your Zendesk Sell deal.\n\n## Quotes \u0026 Invoices \nEasily manage your quotes and invoices from Zendesk Sell or Paycove.\n\nCustomers can quickly accept, decline or e-sign proposals, while quotes and invoice payments are simple and flexible thanks to the fact that Paycove offers support for multiple payment options.\n\n## Flexible Payment Processing\n\n* Credit and debit cards * ACH / Bank Transfer * SEPA * iDEAL * CBD payment processing * Multiple gateways for different business entities * Stripe Integration * CardConnect Integration \nAvailable payment arrangements include:\n\n* Deposits and down payments * One-time and fixed payments * Recurring payments and subscriptions * Scheduled payments \n\n## Process Automation\nWith the Zendesk Sell integration, Paycove users can select the pipeline stages that they would like to trigger the sending of quotes and invoices.\n\nThey can also create a final stage to move invoices to when they have been paid.\n","raw_installation_instructions":"## Get started free\nSign up for a free 14-day trial.\n\n##Enable your pipelines\n\n Select the Zendesk Sell pipelines you'd like to enable with Paycove.\n\n##Setup quote and invoice stages\n\nSelect the pipeline stages that you would like to trigger quotes and invoices to be created from. Select a final 'Paid' stage to move invoices to when they have been paid. \n\n##Install Paycove in Zendesk Sell\n\n After registering with Paycove, you will see the Paycove app extension on the right-hand side of your deal details view. Log in using your Paycove username and password to create, view, send and manage your quotes and invoices directly from Zendesk Sell \n\n##Automatically Create a quote or invoice\n\nIf you already have a deal in one of your quote or invoice stages, Paycove will import them automatically. \n\nTo create a new quote or invoice, try moving a deal in your Pipedrive account to the stages that you've setup with Paycove.\n\nPaycove will add a note to your deals with a link to your quotes or invoices.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://383902.apps.zdusercontent.com/383902/assets/1617825877-761d74820af7ea9e88e3b18c1a524412/logo-small.png","large_icon":"https://383902.apps.zdusercontent.com/383902/assets/1617825877-761d74820af7ea9e88e3b18c1a524412/logo.png","screenshots":["https://383902.apps.zdusercontent.com/383902/assets/1617825877-761d74820af7ea9e88e3b18c1a524412/screenshot-0.png","https://383902.apps.zdusercontent.com/383902/assets/1617825877-761d74820af7ea9e88e3b18c1a524412/screenshot-1.png","https://383902.apps.zdusercontent.com/383902/assets/1617825877-761d74820af7ea9e88e3b18c1a524412/screenshot-2.png"],"installation_count":9},{"id":486380,"name":"Route Mobile SMS for Sell","state":"published","version":"5.0","framework_version":"2.0","parameters":[{"id":1371836,"app_id":486380,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-06-12T08:36:17Z","updated_at":"2021-06-12T08:36:17Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1371832,"app_id":486380,"name":"zendesk_api_token","kind":"text","required":true,"position":1,"created_at":"2021-06-12T08:36:16Z","updated_at":"2021-06-12T08:36:16Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1371833,"app_id":486380,"name":"username","kind":"text","required":true,"position":2,"created_at":"2021-06-12T08:36:16Z","updated_at":"2021-06-12T08:36:16Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1371834,"app_id":486380,"name":"password","kind":"text","required":true,"position":3,"created_at":"2021-06-12T08:36:16Z","updated_at":"2021-06-12T08:36:16Z","default_value":null,"secure":true,"scopes":null,"options":null},{"id":1698765,"app_id":486380,"name":"senderId","kind":"text","required":true,"position":4,"created_at":"2021-11-29T21:30:34Z","updated_at":"2021-11-29T21:30:34Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2328,"entity_id":486380,"app_id":486380,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-06-12T08:36:19.000Z","updated_at":"2021-06-12T08:36:19.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#138275","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-06-12T08:36:14Z","updated_at":"2026-07-21T20:50:49Z","terms_conditions_url":null,"app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[16,18,15,17,25],"date_published":"2021-06-12T08:36:14Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://routemobile.com/products/messaging/a2p-messaging/"},"location_names":["person_card","lead_card","deal_card","company_card","top_bar"],"last_update_time":"2021-12-08T17:32:55Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Interact with your prospects seamlesssly via Single and Group A2P SMS","long_description":"\u003ch4\u003eRoute Mobile SMS for Zendesk Overview\u003c/h4\u003e\n\n\u003cp\u003eRoute Mobile SMS app for Zendesk Sell sparks up seamless interaction using intelligible A2P Messaging. Engage one-to-one or communicate one-to-many with Single and Group SMS. Make the journey convenient for your customers by sending them timely updates, reminders, notifications and alerts. Create positive experiences with simplified text messaging.\u003c/p\u003e\n\n\u003ch3\u003eBenefits:\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eSend automated reminders to customers for due dates, appointments, status updates etc.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAlert your users on the missed out activities, announcements and important updates.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eShare information on product updates and new releases.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eSend promotional offers, discounts, coupon codes and more.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003ch2\u003eEngage with a Global Audience -\u003c/h2\u003e\n\n\u003cp\u003eIntegrate Route Mobile\u0026#39;s powerful text-based A2P messaging app and engage with customers across the globe.\u003c/p\u003e\n\n\u003ch2\u003eSend Messages to Multiple Contacts -\u003c/h2\u003e\n\n\u003cp\u003eMarketeers can leverage the app to send personalised messages triggered across mulitple contacts throughout the users\u0026#39; journey.\u003c/p\u003e\n\n\u003ch2\u003eConnect seamlessly throughout the Customer Journey -\u003c/h2\u003e\n\n\u003cp\u003eInitiate a brand chatter, gradually amplify the awareness by sending the right message at the right time and deliver an enhanced CX.\u003c/p\u003e\n\n\u003ch2\u003eEasy to install and integrate -\u003c/h2\u003e\n\n\u003cp\u003eEasy to set up and integrate with a user friendly User interface.\u003c/p\u003e\n\n\u003ch1\u003eHelp Doc\u003c/h1\u003e\n\n\u003cp\u003eHelp Doc - \u003ca href=\"https://docs.zohopublic.com/file/hr9ttcba42402364f48e88c02f5ae704a5d64\"\u003eClick here\u003c/a\u003e \u003c/p\u003e\n\n\u003ch1\u003eFor Sales Queries\u003c/h1\u003e\n\n\u003cp\u003eSupport: alliances@routemobile.com \u003c/p\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eWhile installing the app provide Route Mobile SMS credentials in the settings page. Then go to any Lead or Contact to send SMS from right panel card.\u003c/p\u003e\n\n\u003cp\u003eRead our documentation \u003ca href=\"https://apps.ulgebra.com/zendesk/routemobile-sms-for-zendesk-sell\"\u003eclick here\u003c/a\u003e to setup Route Mobile SMS in Zendesk Sell.\u003c/p\u003e\n","raw_long_description":"#### Route Mobile SMS for Zendesk Overview\n\nRoute Mobile SMS app for Zendesk Sell sparks up seamless interaction using intelligible A2P Messaging. Engage one-to-one or communicate one-to-many with Single and Group SMS. Make the journey convenient for your customers by sending them timely updates, reminders, notifications and alerts. Create positive experiences with simplified text messaging.\n### Benefits:\n\n- Send automated reminders to customers for due dates, appointments, status updates etc.\n\n- Alert your users on the missed out activities, announcements and important updates.\n\n- Share information on product updates and new releases.\n\n- Send promotional offers, discounts, coupon codes and more.\n\n#### Features\n\n## Engage with a Global Audience - \nIntegrate Route Mobile's powerful text-based A2P messaging app and engage with customers across the globe.\n\n## Send Messages to Multiple Contacts -\n Marketeers can leverage the app to send personalised messages triggered across mulitple contacts throughout the users' journey.\n\n## Connect seamlessly throughout the Customer Journey - \n Initiate a brand chatter, gradually amplify the awareness by sending the right message at the right time and deliver an enhanced CX.\n\n## Easy to install and integrate -\n Easy to set up and integrate with a user friendly User interface.\n\n# Help Doc \nHelp Doc - [Click here](https://docs.zohopublic.com/file/hr9ttcba42402364f48e88c02f5ae704a5d64) \n\n# For Sales Queries \n\nSupport: alliances@routemobile.com \n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"While installing the app provide Route Mobile SMS credentials in the settings page. Then go to any Lead or Contact to send SMS from right panel card.\n\nRead our documentation [click here](https://apps.ulgebra.com/zendesk/routemobile-sms-for-zendesk-sell) to setup Route Mobile SMS in Zendesk Sell.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://486380.apps.zdusercontent.com/486380/assets/1638945345-2e01efcfbc806d8e6a67f03c4034e126/logo-small.png","large_icon":"https://486380.apps.zdusercontent.com/486380/assets/1638945345-2e01efcfbc806d8e6a67f03c4034e126/logo.png","screenshots":["https://486380.apps.zdusercontent.com/486380/assets/1638945345-2e01efcfbc806d8e6a67f03c4034e126/screenshot-0.png","https://486380.apps.zdusercontent.com/486380/assets/1638945345-2e01efcfbc806d8e6a67f03c4034e126/screenshot-1.png","https://486380.apps.zdusercontent.com/486380/assets/1638945345-2e01efcfbc806d8e6a67f03c4034e126/screenshot-2.png"],"installation_count":1},{"id":519475,"name":"Setmore for Sell","state":"published","version":"1.1.0","framework_version":"2.0","parameters":[{"id":1452644,"app_id":519475,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-07-20T12:04:49Z","updated_at":"2021-07-20T12:04:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1452643,"app_id":519475,"name":"access_token","kind":"oauth","required":false,"position":1,"created_at":"2021-07-20T12:04:49Z","updated_at":"2021-07-20T12:04:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2369,"entity_id":519475,"app_id":519475,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-07-20T12:04:53.000Z","updated_at":"2021-07-20T12:04:53.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":true,"default_locale":"en","feature_color":"#1d90f5","google_analytics_code":"G-1CZT71V6MQ","remote_installation_url":null,"products":["sell"],"categories":[{"id":65,"name":"WEM"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-07-20T12:04:48Z","updated_at":"2026-08-25T18:58:19Z","terms_conditions_url":null,"app_organization":{"id":577,"name":"Setmore","email":"help@setmore.com","website":"https://www.setmore.com/start-now?utm_source=Zen%20Desk%20Website\u0026utm_medium=integrations\u0026utm_campaign=Zen%20Desk","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[16,15,17,18],"date_published":"2021-07-20T12:04:48Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.setmore.com/pricing"},"location_names":["person_card","deal_card","company_card","lead_card"],"last_update_time":"2026-08-25T18:58:14Z","owner_id":269519,"author_name":"Setmore Inc","author_email":"help@setmore.com","author_url":"https://www.setmore.com","short_description":"Schedule appointments for your customers inside your Zendesk Sell account.","long_description":"\u003cp\u003e\u003cstrong\u003eZendesk Sell + Setmore\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eWith the Setmore connected with Zendesk Sell, your team can book appointmentss, follow-ups, and support sessions without switching tabs. Keep momentum strong and customers engaged with instant confirmations and automatic reminders that help reduce no-shows and move resolutions forward.\u003c/p\u003e\n\n\u003cp\u003eEvery \u003cstrong\u003eFree\u003c/strong\u003e account includes tools to grow and serve with ease:\u003c/p\u003e\n\n\u003cp\u003e• A customizable Booking Page, open 24/7 for your customers\u003cbr\u003e\u003cbr\u003e\n• One calendar to manage multiple team schedules\u003cbr\u003e\u003cbr\u003e\n• Free iOS and Android apps to book on the move\u003cbr\u003e\u003cbr\u003e\n• Class bookings to connect with groups at once\u003cbr\u003e\u003cbr\u003e\n• Payment options through Square, Stripe, and PayPal\u003cbr\u003e\u003cbr\u003e\n• Real-time alerts and email updates for every new booking\u003cbr\u003e\u003cbr\u003e\n• Calendar sync with Google and Office 365 to stay aligned  \u003c/p\u003e\n\n\u003cp\u003eWith \u003cstrong\u003eSetmore Pro\u003c/strong\u003e, unlock text reminders, recurring appointments, collect Google reviews and more. \u003ca href=\"https://www.setmore.com/pricing?utm_source=listing\u0026utm_medium=hyperlink\u0026utm_campaign=zendesk\"\u003eLearn more.\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow Setmore handles your data:\u003c/strong\u003e This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn\u0026#39;t access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIn your Setmore account, \u003c/p\u003e\n\n\u003cp\u003eLog into your Zendesk Sell account. Open the dashboard, and select Settings from the header menu.  Next, locate Apps under Integrations in the left-hand menu bar. Search for Setmore under the marketplace menu. \u003c/p\u003e\n\n\u003cp\u003eFind the Setmore app button, click the dropdown arrow and select ‘Install’. \u003c/p\u003e\n\n\u003cp\u003eLog into your Setmore account by clicking the authentication link provided. Follow the prompts to complete sign-in. \u003c/p\u003e\n\n\u003cp\u003eYou’ll be redirected back to Zendesk Sell. A green check mark will confirm that the authentication process is complete. \u003c/p\u003e\n\n\u003cp\u003eClick ‘Install’ to finish installing Setmore on Zendesk Sell.\u003c/p\u003e\n","raw_long_description":"**Zendesk Sell + Setmore**\n\nWith the Setmore connected with Zendesk Sell, your team can book appointmentss, follow-ups, and support sessions without switching tabs. Keep momentum strong and customers engaged with instant confirmations and automatic reminders that help reduce no-shows and move resolutions forward.\n\nEvery **Free** account includes tools to grow and serve with ease:\n\n• A customizable Booking Page, open 24/7 for your customers  \n• One calendar to manage multiple team schedules  \n• Free iOS and Android apps to book on the move  \n• Class bookings to connect with groups at once  \n• Payment options through Square, Stripe, and PayPal  \n• Real-time alerts and email updates for every new booking  \n• Calendar sync with Google and Office 365 to stay aligned  \n\nWith **Setmore Pro**, unlock text reminders, recurring appointments, collect Google reviews and more. [Learn more.](https://www.setmore.com/pricing?utm_source=listing\u0026utm_medium=hyperlink\u0026utm_campaign=zendesk)\n\n**How Setmore handles your data:** This integration uses a secure login token to connect your Zendesk account to your Booking Page. It doesn't access, store, or share any ticket, chat, or customer information from Zendesk. The token is stored securely by Zendesk and used only to display your Booking Page.","raw_installation_instructions":"In your Setmore account, \n\n Log into your Zendesk Sell account. Open the dashboard, and select Settings from the header menu.  Next, locate Apps under Integrations in the left-hand menu bar. Search for Setmore under the marketplace menu. \n\n Find the Setmore app button, click the dropdown arrow and select ‘Install’. \n\n Log into your Setmore account by clicking the authentication link provided. Follow the prompts to complete sign-in. \n\n You’ll be redirected back to Zendesk Sell. A green check mark will confirm that the authentication process is complete. \n\n Click ‘Install’ to finish installing Setmore on Zendesk Sell.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://519475.apps.zdusercontent.com/519475/assets/1784712591-f78914d6ab29e02e1346c9c266372557/logo-small.png","large_icon":"https://519475.apps.zdusercontent.com/519475/assets/1784712591-f78914d6ab29e02e1346c9c266372557/logo.png","screenshots":["https://519475.apps.zdusercontent.com/519475/assets/1784712591-f78914d6ab29e02e1346c9c266372557/screenshot-0.png","https://519475.apps.zdusercontent.com/519475/assets/1784712591-f78914d6ab29e02e1346c9c266372557/screenshot-1.png","https://519475.apps.zdusercontent.com/519475/assets/1784712591-f78914d6ab29e02e1346c9c266372557/screenshot-2.png"],"installation_count":12},{"id":554201,"name":"SpreadsheetWeb","state":"published","version":"2.1","framework_version":"2.0","parameters":[{"id":1524082,"app_id":554201,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-25T13:02:29Z","updated_at":"2021-08-25T13:02:29Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2436,"entity_id":554201,"app_id":554201,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-25T13:02:32.000Z","updated_at":"2021-08-25T13:02:32.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-25T13:02:29Z","updated_at":"2025-04-04T00:07:01Z","terms_conditions_url":null,"app_organization":{"id":4733,"name":"Pagos, Inc.","email":"support@spreadsheetweb.com","website":"https://www.spreadsheetweb.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[18,15],"date_published":"2021-08-25T13:02:29Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.spreadsheetweb.com/pricing/"},"location_names":["lead_card","deal_card"],"last_update_time":"2021-11-19T17:14:00Z","owner_id":269519,"author_name":"Pagos Inc.","author_email":"info@pagos.com","author_url":"https://www.spreadsheetweb.com","short_description":"Embed and execute spreadsheet calculations within Zendesk","long_description":"\u003cp\u003eSpreadsheetWeb is a no-code platform that helps businesses translate their collective Excel expertise into secure, responsive, and database-driven applications directly from their spreadsheets.\u003c/p\u003e\n\n\u003cp\u003eSpreadsheetWeb’s Zendesk integration helps embed and execute complex spreadsheet calculations directly within Zendesk.\u003c/p\u003e\n\n\u003cp\u003eAuto-populate fields. Populate spreadsheet calculations automatically with Zendesk data. Similarly, populate Zendesk fields with calculation results from spreadsheets.\u003c/p\u003e\n\n\u003cp\u003eOver 450 Excel formulas supported. Execute calculations from simple IF-THEN-ELSE formulas to most complex financial models.\u003c/p\u003e\n\n\u003cp\u003eConfigure, Price, Quote (CPQ). Integrate sales configuration, pricing, and quoting calculations with Zendesk.\u003c/p\u003e\n\n\u003cp\u003eOnline Calculators. Build ROI calculators, rule engines, product configurators and many more in Excel and embed them in Zendesk.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003e1. Upload your Excel File to SpreadsheetWeb\u003c/h1\u003e\n\n\u003cp\u003eAssume we have complex Excel file that can calculate shipping costs for a specialized equipment delivery. Salespeople run this Excel file to calculate shipping cost and add it to their quotes. They enter the address and get the shipping cost. Instead of running these calculations in Excel, we want this application running inside Zendesk and pull data from a contact in Zendesk.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife-1024x495.png\" alt=\"Upload 2\"\u003e\u003cbr\u003e\nFirst, upload the Excel file to your SpreadsheetWeb account. These steps are for a trial account. Login to your account and press Create Application button. Drag and drop the Excel file and press Next.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife2-980x397.png\" alt=\"Upload 1\"\u003e\u003c/p\u003e\n\n\u003ch1\u003e2. Install SpreadsheetWeb from Zendesk App Marketplace\u003c/h1\u003e\n\n\u003cp\u003eOn Zendesk, go to App Marketplace, search and install \u0026quot;SpreadsheetWeb\u0026quot;, and authorize when prompted. SpreadsheetWeb will be added to side panel widgets.\u003c/p\u003e\n\n\u003ch1\u003e3. Create your Zendesk Application\u003c/h1\u003e\n\n\u003cp\u003eSelect a lead and find the SpreadsheetWeb widget.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife3.png\" alt=\"Create Application\"\u003e\u003c/p\u003e\n\n\u003cp\u003ePress the Add New Application button to start. Enter a name for your application, and then copy and paste the Application Link and Application Id fields from the first step.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife4-1024x289.png\" alt=\"API Endpoint\"\u003e\u003c/p\u003e\n\n\u003cp\u003eNext step is to add inputs and outputs and map them to the Excel file. Press Add Input and enter a name as Zendesk Name. Then, enter the cell name from the Excel file as SpreadsheetWeb Name. Alternatively, you can also enter the cell reference i.e. Input!B2, but make sure the cells match the Excel file.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife5-1024x870.png\" alt=\"Cells\"\u003e\u003c/p\u003e\n\n\u003cp\u003eOnce you are done creating inputs, press the Add Output button to select which fields are to display the results. Enter a Zendesk Name. As SpreadsheetWeb name, make sure to enter that formula cell\u0026#39;s name i.e. cost, or its cell reference Input!B7. If you want to store this data in Zendesk, you can add those fields into Mapped Outputs.\u003c/p\u003e\n\n\u003ch1\u003e4. Run your Zendesk Application\u003c/h1\u003e\n\n\u003cp\u003eClick Run under the SpreadsheetWeb widget.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife6-1024x380.png\" alt=\"Run Application\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWhen you enter data, the inputs will be sent to SpreadsheetWeb and the calculated cost will be populated in the Cost box.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife7-1024x685.png\" alt=\"Designer App\"\u003e\u003c/p\u003e\n\n\u003cp\u003eThe saved data will be available under the Lead data. Only fields selected as Outputs will be stored.\u003c/p\u003e\n","raw_long_description":"SpreadsheetWeb is a no-code platform that helps businesses translate their collective Excel expertise into secure, responsive, and database-driven applications directly from their spreadsheets.\n\nSpreadsheetWeb’s Zendesk integration helps embed and execute complex spreadsheet calculations directly within Zendesk.\n\nAuto-populate fields. Populate spreadsheet calculations automatically with Zendesk data. Similarly, populate Zendesk fields with calculation results from spreadsheets.\n\nOver 450 Excel formulas supported. Execute calculations from simple IF-THEN-ELSE formulas to most complex financial models.\n\nConfigure, Price, Quote (CPQ). Integrate sales configuration, pricing, and quoting calculations with Zendesk.\n\nOnline Calculators. Build ROI calculators, rule engines, product configurators and many more in Excel and embed them in Zendesk.","raw_installation_instructions":"1. Upload your Excel File to SpreadsheetWeb\n===========================================\n\nAssume we have complex Excel file that can calculate shipping costs for a specialized equipment delivery. Salespeople run this Excel file to calculate shipping cost and add it to their quotes. They enter the address and get the shipping cost. Instead of running these calculations in Excel, we want this application running inside Zendesk and pull data from a contact in Zendesk.\n\n![Upload 2](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife-1024x495.png)\nFirst, upload the Excel file to your SpreadsheetWeb account. These steps are for a trial account. Login to your account and press Create Application button. Drag and drop the Excel file and press Next.\n\n![Upload 1](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife2-980x397.png)\n\n2. Install SpreadsheetWeb from Zendesk App Marketplace\n======================================================\n\nOn Zendesk, go to App Marketplace, search and install \"SpreadsheetWeb\", and authorize when prompted. SpreadsheetWeb will be added to side panel widgets.\n\n3. Create your Zendesk Application\n==================================\n\nSelect a lead and find the SpreadsheetWeb widget.\n\n![Create Application](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife3.png)\n\nPress the Add New Application button to start. Enter a name for your application, and then copy and paste the Application Link and Application Id fields from the first step.\n\n![API Endpoint](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife4-1024x289.png)\n\nNext step is to add inputs and outputs and map them to the Excel file. Press Add Input and enter a name as Zendesk Name. Then, enter the cell name from the Excel file as SpreadsheetWeb Name. Alternatively, you can also enter the cell reference i.e. Input!B2, but make sure the cells match the Excel file.\n\n![Cells](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife5-1024x870.png)\n\nOnce you are done creating inputs, press the Add Output button to select which fields are to display the results. Enter a Zendesk Name. As SpreadsheetWeb name, make sure to enter that formula cell's name i.e. cost, or its cell reference Input!B7. If you want to store this data in Zendesk, you can add those fields into Mapped Outputs.\n\n4. Run your Zendesk Application\n===============================\n\nClick Run under the SpreadsheetWeb widget.\n\n![Run Application](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife6-1024x380.png)\n\nWhen you enter data, the inputs will be sent to SpreadsheetWeb and the calculated cost will be populated in the Cost box.\n\n![Designer App](https://help.spreadsheetweb.com/wp-content/uploads/2021/05/ZendeskTermLife7-1024x685.png)\n\nThe saved data will be available under the Lead data. Only fields selected as Outputs will be stored.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://554201.apps.zdusercontent.com/554201/assets/1635852455-d844b31470cf1dfc28d8c0e27668e01c/logo-small.png","large_icon":"https://554201.apps.zdusercontent.com/554201/assets/1635852455-d844b31470cf1dfc28d8c0e27668e01c/logo.png","screenshots":["https://554201.apps.zdusercontent.com/554201/assets/1635852455-d844b31470cf1dfc28d8c0e27668e01c/screenshot-0.png","https://554201.apps.zdusercontent.com/554201/assets/1635852455-d844b31470cf1dfc28d8c0e27668e01c/screenshot-1.png","https://554201.apps.zdusercontent.com/554201/assets/1635852455-d844b31470cf1dfc28d8c0e27668e01c/screenshot-2.png"],"installation_count":3},{"id":555031,"name":"Vonage Contact Center","state":"published","version":"22.101","framework_version":"2.0","parameters":[{"id":1526029,"app_id":555031,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-08-26T12:09:44Z","updated_at":"2021-08-26T12:09:44Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1526025,"app_id":555031,"name":"internationalSearch","kind":"checkbox","required":false,"position":1,"created_at":"2021-08-26T12:09:43Z","updated_at":"2021-08-26T12:09:43Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1526026,"app_id":555031,"name":"popContactpadAutomatically","kind":"checkbox","required":false,"position":2,"created_at":"2021-08-26T12:09:43Z","updated_at":"2021-08-26T12:09:43Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1526027,"app_id":555031,"name":"logErrors","kind":"checkbox","required":false,"position":3,"created_at":"2021-08-26T12:09:44Z","updated_at":"2021-08-26T12:09:44Z","default_value":"f","secure":false,"scopes":null,"options":null},{"id":1526028,"app_id":555031,"name":"domain","kind":"text","required":true,"position":4,"created_at":"2021-08-26T12:09:44Z","updated_at":"2021-08-26T12:09:44Z","default_value":"xxx.newvoicemedia.com","secure":false,"scopes":null,"options":null}],"plans":[{"id":2452,"entity_id":555031,"app_id":555031,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-08-26T12:09:46.000Z","updated_at":"2021-08-26T12:09:46.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":1,"average":1,"count":{"1":1,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-08-26T12:09:42Z","updated_at":"2025-04-04T00:07:02Z","terms_conditions_url":null,"app_organization":{"id":1898,"name":"Vonage Business","email":"support@vonage.com","website":"Vonage.com/contact-centers","country_code":"US","stripe_account_id":null,"state":"unpublished"},"locations":[25,18,17,16,15,19],"date_published":"2021-08-26T12:09:42Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.vonage.com.au/unified-communications/pricing/"},"location_names":["top_bar","lead_card","company_card","person_card","deal_card","background"],"last_update_time":"2022-06-13T17:56:00Z","owner_id":269519,"author_name":"Vonage","author_email":"zendesk@vonage.com","author_url":"https://vonage.com","short_description":"Vonage Contact Center","long_description":"\u003cp\u003eVonage’s integrated cloud contact centersolution helps automate as much administration as possible, focussing your salespeople on delivering a personalised, engaging sales pitch.\u003c/p\u003e\n\n\u003cp\u003eWith Vonage Contact Center, agents stay within the for Zendesk Sell solution, keeping vital customer data at their fingertips without needing to open another app.Agents are provided with the tools they need to excel in their role, boosting theirsatisfaction and retention, safeguarding your talent pool.\u003c/p\u003e\n\n\u003cp\u003eIn a rapidly changing sales world, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSingle Click to dial directly from the Contact or Lead\u003c/strong\u003e, with no need for the agent to jump around the screen\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScreen pop customer details based on information found in the IVR\u003c/strong\u003e, presenting the correct information to the agent at the start of the call.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eQuickly create Contacts and Leads in one place\u003c/strong\u003e, with far fewer clicks for agents.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCall details auto recorded with Sell Voice objects\u003c/strong\u003e, providing easy and quick reporting and coaching, and fully configurable to comply with privacy laws.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWork from anywhere\u003c/strong\u003e, agents can easily work from home, on the road or onsite at a customer or prospect.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003e\u003cstrong\u003eGetting Started\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eContact our Sales teams to discuss your requirements, they can be contacted \u003ca href=\"https://www.vonage.co.uk/contact-centers/?icmp=mainnav_products_contactcentres\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInstallation Steps\u003c/strong\u003e\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eSign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eUnder Apps, select Marketplace, then find the Vonage app and click the tile.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOn the Vonage app page, click Install in the upper-right corner. You will be presented with a web page.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eThe ensuing page requires you to select the correct account Zendesk to install the app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Continue. The app installs to your Zendesk account.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRefresh your Zendesk session. The Vonage app icon will now appear in the top right hand corner.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick the Vonage app icon. The Vonage login screen opens.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Vonage username and password.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003e\u003cstrong\u003eConfiguration\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eFurther configuration steps and further instructions can be found \u003ca href=\"https://confluence.vonage.com/display/PD/Vonage+and+Zendesk+integration\"\u003ehere\u003c/a\u003e\u003c/p\u003e\n","raw_long_description":"Vonage’s integrated cloud contact centersolution helps automate as much administration as possible, focussing your salespeople on delivering a personalised, engaging sales pitch.\n\n\n\nWith Vonage Contact Center, agents stay within the for Zendesk Sell solution, keeping vital customer data at their fingertips without needing to open another app.Agents are provided with the tools they need to excel in their role, boosting theirsatisfaction and retention, safeguarding your talent pool.\n\n\n\nIn a rapidly changing sales world, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.\n\n\n\n* **Single Click to dial directly from the Contact or Lead**, with no need for the agent to jump around the screen\n\n\n\n* **Screen pop customer details based on information found in the IVR**, presenting the correct information to the agent at the start of the call.\n\n\n\n* **Quickly create Contacts and Leads in one place**, with far fewer clicks for agents.\n\n\n\n* **Call details auto recorded with Sell Voice objects**, providing easy and quick reporting and coaching, and fully configurable to comply with privacy laws.\n\n\n\n* **Work from anywhere**, agents can easily work from home, on the road or onsite at a customer or prospect.","raw_installation_instructions":"**Getting Started**\n\n\n\nContact our Sales teams to discuss your requirements, they can be contacted [here](https://www.vonage.co.uk/contact-centers/?icmp=mainnav_products_contactcentres)\n\n\n\n**Installation Steps**\n\n\n\n1. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.\n\n\n\n1. Under Apps, select Marketplace, then find the Vonage app and click the tile.\n\n\n\n1. On the Vonage app page, click Install in the upper-right corner. You will be presented with a web page.\n\n\n\n1. The ensuing page requires you to select the correct account Zendesk to install the app.\n\n\n\n1. Click Continue. The app installs to your Zendesk account.\n\n\n\n1. Refresh your Zendesk session. The Vonage app icon will now appear in the top right hand corner.\n\n\n\n1. Click the Vonage app icon. The Vonage login screen opens.\n\n\n\n1. Enter your Vonage username and password.\n\n\n\n**Configuration**\n\n\n\nFurther configuration steps and further instructions can be found [here](https://confluence.vonage.com/display/PD/Vonage+and+Zendesk+integration)","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://555031.apps.zdusercontent.com/555031/assets/1654772159-801b6254a560f89d1fc23c25ae8e075d/logo-small.png","large_icon":"https://555031.apps.zdusercontent.com/555031/assets/1654772159-801b6254a560f89d1fc23c25ae8e075d/logo.png","screenshots":["https://555031.apps.zdusercontent.com/555031/assets/1654772159-801b6254a560f89d1fc23c25ae8e075d/screenshot-0.png","https://555031.apps.zdusercontent.com/555031/assets/1654772159-801b6254a560f89d1fc23c25ae8e075d/screenshot-1.png","https://555031.apps.zdusercontent.com/555031/assets/1654772159-801b6254a560f89d1fc23c25ae8e075d/screenshot-2.png"],"installation_count":5},{"id":565684,"name":"Act-On Software","state":"published","version":"1.3","framework_version":"2.0","parameters":[{"id":1550274,"app_id":565684,"name":"name","kind":"text","required":true,"position":0,"created_at":"2021-09-08T17:42:36Z","updated_at":"2021-09-08T17:42:36Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1550269,"app_id":565684,"name":"accountid","kind":"text","required":true,"position":1,"created_at":"2021-09-08T17:42:35Z","updated_at":"2021-09-08T17:42:35Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":1550270,"app_id":565684,"name":"ssoUrl","kind":"hidden","required":false,"position":2,"created_at":"2021-09-08T17:42:35Z","updated_at":"2021-09-08T17:42:35Z","default_value":"zendesk-sso.actonsoftware.com","secure":false,"scopes":null,"options":null},{"id":1550271,"app_id":565684,"name":"redirectUrl","kind":"hidden","required":false,"position":3,"created_at":"2021-09-08T17:42:35Z","updated_at":"2021-09-08T17:42:35Z","default_value":"/zendesk-sales-seat/index.html","secure":false,"scopes":null,"options":null},{"id":1550272,"app_id":565684,"name":"personCardRedirectPath","kind":"hidden","required":false,"position":4,"created_at":"2021-09-08T17:42:36Z","updated_at":"2021-09-08T17:42:36Z","default_value":"%23/contact","secure":false,"scopes":null,"options":null},{"id":1550273,"app_id":565684,"name":"leadCardRedirectPath","kind":"hidden","required":false,"position":5,"created_at":"2021-09-08T17:42:36Z","updated_at":"2021-09-08T17:42:36Z","default_value":"%23/lead","secure":false,"scopes":null,"options":null},{"id":1812684,"app_id":565684,"name":"companyCardRedirectPath","kind":"hidden","required":false,"position":6,"created_at":"2022-01-25T18:20:44Z","updated_at":"2022-01-25T18:20:44Z","default_value":"%23/company","secure":false,"scopes":null,"options":null},{"id":1907206,"app_id":565684,"name":"topbarPopupMenu","kind":"hidden","required":false,"position":7,"created_at":"2022-03-08T16:56:28Z","updated_at":"2022-03-08T16:56:28Z","default_value":"%23/topmenu","secure":false,"scopes":null,"options":null}],"plans":[{"id":2476,"entity_id":565684,"app_id":565684,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2021-09-08T17:42:39.000Z","updated_at":"2021-09-08T17:42:39.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":"#e34e64","google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":54,"name":"Reporting and Analytics"}],"collections":[],"stripe_publishable_key":null,"created_at":"2021-09-08T17:42:34Z","updated_at":"2025-04-04T00:07:04Z","terms_conditions_url":null,"app_organization":{"id":5050,"name":"Act-On Software","email":"support@act-on.com","website":"www.act-on.com","country_code":"US","stripe_account_id":null,"state":null},"locations":[16,18,17,25],"date_published":"2021-09-08T17:42:34Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://act-on.com/pricing/"},"location_names":["person_card","lead_card","company_card","top_bar"],"last_update_time":"2022-04-12T18:09:29Z","owner_id":269519,"author_name":"Act-On","author_email":"support@act-on.com","author_url":"https://www.act-on.com","short_description":"Act-On delivers full buyer journey insights to Zendesk Sell customers","long_description":"\u003cp\u003eThe Act-On and Zendesk Sell integration combines marketing automation and customer relationship management to enable marketing and sales teams to better understand, engage with, track, and win more business. Deep data exchange allows Zendesk Sell sales teams clear visibility into the buyer’s journey to enable more informed and productive sales engagement.\u003c/p\u003e\n\n\u003cp\u003eAct-On helps Zendesk Sell customers:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eCapture, score, and drive more qualified leads \u003c/li\u003e\n\u003cli\u003eAutomate and optimize personalized engagement to convert more leads into buyers \u003c/li\u003e\n\u003cli\u003eProve the ROI of the integrated solution through buyer insights, program reporting, and accelerated sales cycles\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAct-On enables marketing and sales teams to engage the right buyers at the right time with the right message, across channels and touchpoints, to optimize engagement and accelerate, improve, and win more business.\u003c/p\u003e\n","installation_instructions":"\u003ch1\u003eGetting Started\u003c/h1\u003e\n\n\u003cp\u003eBefore installing, connect your Act-On Account to Zendesk:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Act-On, go to \u003cstrong\u003eSettings \u0026gt; Connectors \u0026gt; Zendesk Sell\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eConnect\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your security token and click \u003cstrong\u003eLogin\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eInstall and Connect\u003c/h1\u003e\n\n\u003cp\u003eA Zendesk Administrator can install Act-On in the following steps:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Zendesk Sell, navigate to \u003cstrong\u003eSettings \u0026gt; Apps\u003c/strong\u003e. \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on the Marketplace button located in the top right corner of the My Apps page\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWhile in the App Directory, search for “Act-On”\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick on \u003cstrong\u003eInstall\u003c/strong\u003e for Act-On app\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eOnce the app has installed, go to \u003cstrong\u003eMy Apps \u0026gt; Currently Installed\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eHover over Act-On, click on Gear icon, and select \u003cstrong\u003eChange settings\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Act-On Account ID\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eUpdate\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eAdd Widget in Layout\u003c/h1\u003e\n\n\u003cp\u003eNow that the app has been installed, you can update your Lead and Contact layouts to include the Act-On widget.\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eGo to \u003cstrong\u003eSettings \u0026gt; Customize \u0026gt; Layouts\u003c/strong\u003e \u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFrom the Leads tab, click and drag Act-On Software card from the Hidden Widgets to the Leads widget panel\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eRepeat for the People tab\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003ch1\u003eUser Setup\u003c/h1\u003e\n\n\u003cp\u003eTo use the widgets, Zendesk Sell users must be added in Act-On as Sales Users. Act-On uses Single Sign-On (SSO) with Zendesk Sell to authenticate, but the user needs an account in Act-On.\u003c/p\u003e\n\n\u003cp\u003eTo add a user:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e\u003cp\u003eIn Act-On, go to \u003cstrong\u003eSettings \u0026gt; Users \u0026gt; Sales Users\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eAdd \u0026#39;Sales Portal\u0026#39; User\u003c/strong\u003e and enter the user\u0026#39;s information (hint: the user\u0026#39;s email must match in Zendesk)\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick \u003cstrong\u003eAdd User\u003c/strong\u003e to confirm.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eImportant!\u003c/strong\u003e Act-On will send the new user a verification email. The user must click the email link to receive a temporary password and log in for the first time.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOptionally, if you need to add a large number of users at one time, we recommend using Act-On\u0026#39;s \u003ca href=\"https://developer.act-on.com/endpoint/create-new-account-user/\"\u003eCreate new account user\u003c/a\u003e API endpoint.\u003c/p\u003e\n\n\u003ch1\u003eNext Steps\u003c/h1\u003e\n\n\u003cp\u003eTo continue setting up and using Act-On\u0026#39;s integration with Zendesk, please visit our \u003ca href=\"https://connect.act-on.com/hc/en-us/articles/4409045990167/\"\u003euser guides\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"The Act-On and Zendesk Sell integration combines marketing automation and customer relationship management to enable marketing and sales teams to better understand, engage with, track, and win more business. Deep data exchange allows Zendesk Sell sales teams clear visibility into the buyer’s journey to enable more informed and productive sales engagement.\n\nAct-On helps Zendesk Sell customers:\n\n* Capture, score, and drive more qualified leads \n* Automate and optimize personalized engagement to convert more leads into buyers \n* Prove the ROI of the integrated solution through buyer insights, program reporting, and accelerated sales cycles\n\nAct-On enables marketing and sales teams to engage the right buyers at the right time with the right message, across channels and touchpoints, to optimize engagement and accelerate, improve, and win more business.","raw_installation_instructions":"# Getting Started\n\nBefore installing, connect your Act-On Account to Zendesk:\n\n1. In Act-On, go to **Settings \u003e Connectors \u003e Zendesk Sell**.\n\n2. Click **Connect**.\n\n3. Enter your security token and click **Login**.\n\n# Install and Connect\n\nA Zendesk Administrator can install Act-On in the following steps:\n\n1. In Zendesk Sell, navigate to **Settings \u003e Apps**. \n\n2. Click on the Marketplace button located in the top right corner of the My Apps page\n\n3. While in the App Directory, search for “Act-On”\n\n4. Click on **Install** for Act-On app\n\n5. Once the app has installed, go to **My Apps \u003e Currently Installed**\n\n6. Hover over Act-On, click on Gear icon, and select **Change settings**\n\n7. Enter your Act-On Account ID\n\n8.  Click **Update**\n\n# Add Widget in Layout\n\nNow that the app has been installed, you can update your Lead and Contact layouts to include the Act-On widget.\n\n1.  Go to **Settings \u003e Customize \u003e Layouts** \n\n2.  From the Leads tab, click and drag Act-On Software card from the Hidden Widgets to the Leads widget panel\n\n3.  Repeat for the People tab\n\n# User Setup\n\nTo use the widgets, Zendesk Sell users must be added in Act-On as Sales Users. Act-On uses Single Sign-On (SSO) with Zendesk Sell to authenticate, but the user needs an account in Act-On.\n\nTo add a user:\n\n1. In Act-On, go to **Settings \u003e Users \u003e Sales Users**\n\n2. Click **Add 'Sales Portal' User** and enter the user's information (hint: the user's email must match in Zendesk)\n\n3. Click **Add User** to confirm.\n\n4.  **Important!** Act-On will send the new user a verification email. The user must click the email link to receive a temporary password and log in for the first time.\n\n\n\nOptionally, if you need to add a large number of users at one time, we recommend using Act-On's [Create new account user](https://developer.act-on.com/endpoint/create-new-account-user/) API endpoint.\n\n# Next Steps\n\nTo continue setting up and using Act-On's integration with Zendesk, please visit our [user guides](https://connect.act-on.com/hc/en-us/articles/4409045990167/).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://565684.apps.zdusercontent.com/565684/assets/1649451840-ae79a02e004482f44ad5593d7a6d5c01/logo-small.png","large_icon":"https://565684.apps.zdusercontent.com/565684/assets/1649451840-ae79a02e004482f44ad5593d7a6d5c01/logo.png","screenshots":["https://565684.apps.zdusercontent.com/565684/assets/1649451840-ae79a02e004482f44ad5593d7a6d5c01/screenshot-0.png","https://565684.apps.zdusercontent.com/565684/assets/1649451840-ae79a02e004482f44ad5593d7a6d5c01/screenshot-1.png","https://565684.apps.zdusercontent.com/565684/assets/1649451840-ae79a02e004482f44ad5593d7a6d5c01/screenshot-2.png"],"installation_count":17},{"id":841996,"name":"Pinnacle SMS \u0026 WhatsApp","state":"published","version":"3.0","framework_version":"2.0","parameters":[{"id":2082062,"app_id":841996,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-07-15T14:02:16Z","updated_at":"2022-07-15T14:02:16Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2921,"entity_id":841996,"app_id":841996,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-07-15T14:02:18.000Z","updated_at":"2022-07-15T14:02:18.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-07-15T14:02:15Z","updated_at":"2025-04-04T00:08:48Z","terms_conditions_url":"https://www.pinnacle.in/terms-and-services","app_organization":{"id":5424,"name":"Pinnacle Teleservices","email":"support@ulgebra.com","website":null,"country_code":"IN","stripe_account_id":null,"state":null},"locations":[16,18,15,17,25],"date_published":"2022-08-29T20:00:25Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.ulgebra.com/zendesk/pinnacle-sms-and-whatsapp-for-zendesk-sell"},"location_names":["person_card","lead_card","deal_card","company_card","top_bar"],"last_update_time":"2022-08-29T19:56:04Z","owner_id":269519,"author_name":"Pinnacle TeleServices Pvt Ltd","author_email":"madhusudan.yadav@pinnacle.in","author_url":"https://pinnacle.in/","short_description":"Send Pinnacle messages from Zendesk Sell to Leads, Contacts \u0026 Deals","long_description":"\u003ch3\u003ePinnacle SMS \u0026amp; WhatsApp\u003c/h3\u003e\n\n\u003cp\u003eSend messages from Zendesk Sell \u003cbr\u003e\n The extension allows you to send SMS and WhatsApp messages from the Contacts, Leads \u0026amp; Deals modules of Zendesk Sell. Within any particular Contact, Lead or Deal, click on \u0026#39;Send Pinnacle Message\u0026#39; under Pinnace SMS \u0026amp; WhatsApp. Select your Pinnacle Sender and contact phone field. Enter your message or insert templates and send the message. You can also insert emojis into the message. \u003c/p\u003e\n\n\u003cp\u003eInitiate Pinnacle conversations \u003cbr\u003e\n Click on the Pinnacle icon in the panel on the top-bar. Here you can send bulk messages and initiate conversations through Pinnacle. Select your Pinnacle sender and click on \u0026#39;Add Recipients\u0026#39; where you can add the phone numbers to which which the messages are to be sent. Insert your Pinnacle template or enter the message to be sent. \u003c/p\u003e\n\n\u003cp\u003e# About Ulgebra \u003c/p\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps. \u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eRead our documentation \u003ca href=\"https://apps.ulgebra.com/zendesk/pinnacle-sms-and-whatsapp-for-zendesk-sell\"\u003eclick here\u003c/a\u003e to setup Pinnacle SMS for Zendesk Sell.\u003c/p\u003e\n","raw_long_description":"### Pinnacle SMS \u0026 WhatsApp \n\n Send messages from Zendesk Sell \n The extension allows you to send SMS and WhatsApp messages from the Contacts, Leads \u0026 Deals modules of Zendesk Sell. Within any particular Contact, Lead or Deal, click on 'Send Pinnacle Message' under Pinnace SMS \u0026 WhatsApp. Select your Pinnacle Sender and contact phone field. Enter your message or insert templates and send the message. You can also insert emojis into the message. \n\n Initiate Pinnacle conversations \n Click on the Pinnacle icon in the panel on the top-bar. Here you can send bulk messages and initiate conversations through Pinnacle. Select your Pinnacle sender and click on 'Add Recipients' where you can add the phone numbers to which which the messages are to be sent. Insert your Pinnacle template or enter the message to be sent. \n\n # About Ulgebra \n\n We develop extensions \u0026 integrations for web apps. \n\n [Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Read our documentation [click here](https://apps.ulgebra.com/zendesk/pinnacle-sms-and-whatsapp-for-zendesk-sell) to setup Pinnacle SMS for Zendesk Sell.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://841996.apps.zdusercontent.com/841996/assets/1661778734-7582ff89576bd97bafb5efa4ff215326/logo-small.png","large_icon":"https://841996.apps.zdusercontent.com/841996/assets/1661778734-7582ff89576bd97bafb5efa4ff215326/logo.png","screenshots":["https://841996.apps.zdusercontent.com/841996/assets/1661778734-7582ff89576bd97bafb5efa4ff215326/screenshot-0.png","https://841996.apps.zdusercontent.com/841996/assets/1661778734-7582ff89576bd97bafb5efa4ff215326/screenshot-1.png","https://841996.apps.zdusercontent.com/841996/assets/1661778734-7582ff89576bd97bafb5efa4ff215326/screenshot-2.png"],"installation_count":6},{"id":847700,"name":"MessageBird by Ulgebra","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2108472,"app_id":847700,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-04T08:39:39Z","updated_at":"2022-08-04T08:39:39Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":2967,"entity_id":847700,"app_id":847700,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-04T08:39:42.000Z","updated_at":"2022-08-04T08:39:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-04T08:39:39Z","updated_at":"2026-07-21T20:49:02Z","terms_conditions_url":null,"app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[16,18,15,17,25],"date_published":"2022-08-09T16:25:52Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.ulgebra.com/zendesk/messagebird-for-zendesk-sell"},"location_names":["person_card","lead_card","deal_card","company_card","top_bar"],"last_update_time":"2022-08-09T16:23:00Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Utilize the multi-channel communication of MessageBird for all your interactions","long_description":"\u003ch3\u003eUltra MessageBird SMS, WhatsApp \u0026amp; Viber for Zendesk Sell\u003c/h3\u003e\n\n\u003cp\u003eMessageBird communication enables the user to manage their conersations using various social media platforms in one place. Access these features within Zendesk Sell through the extension to accumulate and handle all the interactions in one place.\u003c/p\u003e\n\n\u003ch4\u003eFeatures\u003c/h4\u003e\n\n\u003cp\u003e-Send SMS, WhatsApp \u0026amp; Viber messages from Contacts, Leads \u0026amp; Deals\u003cbr\u003e\nSelect any Contact, Lead or Deal in Zendesk Sell. Within the panel on the right side, click on \u0026#39;Send MessageBird Message\u0026#39; under Ultra MessageBird SMS, WhatsApp \u0026amp; Viber for Zendesk Sell. Select your MessageBird Sender and the contact phone field. You can also add a default country code and select the settings for the same. Under Message enter the content of the message to be sent. Here you can insert templates, user fields, Contact/Lead/Deal fields and emojis. The message can now be sent to the contact.\u003c/p\u003e\n\n\u003cp\u003e-Receive incoming Messages\u003cbr\u003e\nClick on your profile within the extension interface and select \u0026#39;Incoming Messages\u0026#39;. Here you can view the list of channels available on your MessageBird account. You can enable the channels from which you would like to receive the incoming messages.\u003c/p\u003e\n\n\u003cp\u003e-Enable desktop messages for incoming MessageBird messages\u003cbr\u003e\nThe notifications for the incoming MessageBird messages can be enabled for multiple users. Click on your profile within the extension interface and select \u0026#39;Message Notifications\u0026#39;. Enter the email id of the required user, contaning an Ulgebra account, and click on \u0026#39;Add User\u0026#39;. Copy the link received and share it with the user. The user can login to Ulgebra using the shared link and click on \u0026#39;Start Receiving notifications on this browser\u0026#39; to receive the desktop notifications.\u003c/p\u003e\n\n\u003cp\u003e-Send Bulk Messages\u003cbr\u003e\nClick on the MessageBird icon on the top panel. Select the MessageBird Sender and click on \u0026#39;Add Recipeints\u0026#39;. Using this option you can enter the required contact number and add the number. Similarly, multiple numbers can be added to the message. Enter the default country code and select the settings for the same. Enter the message or insert a template. You can also add user fields and emojis into the message. The message can now be sent.\u003c/p\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eIntegrate the extension into your Zendesk Sell platform as per the process given below.\u003c/p\u003e\n\n\u003cp\u003e-Visit the Zendesk Marketplace where you can find the extension \u0026#39;Ultra MessageBird SMS, WhatsApp \u0026amp; Viber for Zendesk Sell\u0026#39;.\u003cbr\u003e\n-Click on \u0026#39;Install\u0026#39;.\u003cbr\u003e\n-Select your Zendesk Sell account and click on \u0026#39;Install\u0026#39;.\u003cbr\u003e\n-You can now install the app within your Zendesk account.\u003cbr\u003e\n-Click on the MessageBird icon on the top panel.\u003cbr\u003e\n-Sign in to Ulgebra using your Zendesk email id.\u003cbr\u003e\n-Enter your Zendesk Access Token to authorize your Zendesk account.\u003cbr\u003e\n-Enter your MessageBird credentials to authorize the MessageBird account.\u003cbr\u003e\nYou are now set to use the extension.\u003c/p\u003e\n\n\u003cp\u003eGo through the complete details of the setup and features of the extension \u003ca href=\"https://apps.ulgebra.com/zendesk/messagebird-for-zendesk-sell\"\u003eclick here\u003c/a\u003e .\u003c/p\u003e\n","raw_long_description":"###Ultra MessageBird SMS, WhatsApp \u0026 Viber for Zendesk Sell\n\nMessageBird communication enables the user to manage their conersations using various social media platforms in one place. Access these features within Zendesk Sell through the extension to accumulate and handle all the interactions in one place.\n\n#### Features\n\n-Send SMS, WhatsApp \u0026 Viber messages from Contacts, Leads \u0026 Deals\nSelect any Contact, Lead or Deal in Zendesk Sell. Within the panel on the right side, click on 'Send MessageBird Message' under Ultra MessageBird SMS, WhatsApp \u0026 Viber for Zendesk Sell. Select your MessageBird Sender and the contact phone field. You can also add a default country code and select the settings for the same. Under Message enter the content of the message to be sent. Here you can insert templates, user fields, Contact/Lead/Deal fields and emojis. The message can now be sent to the contact.\n\n-Receive incoming Messages\nClick on your profile within the extension interface and select 'Incoming Messages'. Here you can view the list of channels available on your MessageBird account. You can enable the channels from which you would like to receive the incoming messages.\n\n-Enable desktop messages for incoming MessageBird messages\nThe notifications for the incoming MessageBird messages can be enabled for multiple users. Click on your profile within the extension interface and select 'Message Notifications'. Enter the email id of the required user, contaning an Ulgebra account, and click on 'Add User'. Copy the link received and share it with the user. The user can login to Ulgebra using the shared link and click on 'Start Receiving notifications on this browser' to receive the desktop notifications.\n\n-Send Bulk Messages\nClick on the MessageBird icon on the top panel. Select the MessageBird Sender and click on 'Add Recipeints'. Using this option you can enter the required contact number and add the number. Similarly, multiple numbers can be added to the message. Enter the default country code and select the settings for the same. Enter the message or insert a template. You can also add user fields and emojis into the message. The message can now be sent.\n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Integrate the extension into your Zendesk Sell platform as per the process given below.\n\n-Visit the Zendesk Marketplace where you can find the extension 'Ultra MessageBird SMS, WhatsApp \u0026 Viber for Zendesk Sell'.\n-Click on 'Install'.\n-Select your Zendesk Sell account and click on 'Install'.\n-You can now install the app within your Zendesk account.\n-Click on the MessageBird icon on the top panel.\n-Sign in to Ulgebra using your Zendesk email id.\n-Enter your Zendesk Access Token to authorize your Zendesk account.\n-Enter your MessageBird credentials to authorize the MessageBird account.\nYou are now set to use the extension.\n\nGo through the complete details of the setup and features of the extension [click here](https://apps.ulgebra.com/zendesk/messagebird-for-zendesk-sell) .","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://847700.apps.zdusercontent.com/847700/assets/1659952248-41cbabd3e6beafabb93478050702bf2b/logo-small.png","large_icon":"https://847700.apps.zdusercontent.com/847700/assets/1659952248-41cbabd3e6beafabb93478050702bf2b/logo.png","screenshots":["https://847700.apps.zdusercontent.com/847700/assets/1659952248-41cbabd3e6beafabb93478050702bf2b/screenshot-0.png","https://847700.apps.zdusercontent.com/847700/assets/1659952248-41cbabd3e6beafabb93478050702bf2b/screenshot-1.png","https://847700.apps.zdusercontent.com/847700/assets/1659952248-41cbabd3e6beafabb93478050702bf2b/screenshot-2.png"],"installation_count":2},{"id":850124,"name":"RingCentral SMS by Ulgebra","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2120684,"app_id":850124,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-12T15:34:37Z","updated_at":"2022-08-12T15:34:37Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3035,"entity_id":850124,"app_id":850124,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-12T15:34:38.000Z","updated_at":"2022-08-12T15:34:38.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-12T15:34:36Z","updated_at":"2026-07-21T20:47:22Z","terms_conditions_url":null,"app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[16,18,15,17,25],"date_published":"2022-08-17T20:42:30Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.ulgebra.com/zendesk/ringcentral-for-zendesk-sell"},"location_names":["person_card","lead_card","deal_card","company_card","top_bar"],"last_update_time":"2022-08-17T20:41:28Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Make effective interactions using RingCentral messaging","long_description":"\u003ch3\u003eRingCentral SMS by Ulgebra\u003c/h3\u003e\n\n\u003cp\u003eAccess the cloud based communication platform, RingCentral, for all your businesses inside Zendesk Sell through the extension. Simplify communication with the help of the various features of the extension. ####Applications \u003c/p\u003e\n\n\u003cp\u003eSend RingCentral Messages \u003cbr\u003e\n Go to any Zendesk Sell Contact, Lead or Deal. Click on \u0026#39;Send RingCentral Message\u0026#39; beneath RingCentral SMS by Ulgebra. Select your SMS sender. Enter the message or insert a template. Insert Contact/Lead/Deal Fields, User Fields \u0026amp; emojis if required. Send the message. \u003c/p\u003e\n\n\u003cp\u003eSend Bulk Messages \u003cbr\u003e\n On the panel at the top of your Zendesk Sell account, click on the RingCentral icon. Click on \u0026#39;Send RingCentral Message\u0026#39;. Select the sender and add the contacts required. Click on \u0026#39;Add Recipients\u0026#39;. Select the country code and enter the contact number, Click on \u0026#39;Add\u0026#39;. Similarly, you can add multiple contacts to send bulk messages. You can also enter a default country code and select the application of the country code. Enter your message or insert templates. Send the bulk message. \u003c/p\u003e\n\n\u003cp\u003eIncoming Messages \u003cbr\u003e\n Click on your profile within the extension interface. Here you can enable or disable incoming messages from RingCentral into Zendesk Sell. Click on \u0026#39;Incoming messages\u0026#39; and select the module to which the new RingCentral contacts are to be added. \u003c/p\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEasily install the extension and try out the features following the steps given below. \u003c/p\u003e\n\n\u003cp\u003eYou can find the extension RingCentral SMS by Ulgebra within the Zendesk Marketplace. \u003c/p\u003e\n\n\u003cp\u003eClick on \u0026#39;Install\u0026#39;. \u003c/p\u003e\n\n\u003cp\u003eSelect your Zendesk account and proceed to install. \u003c/p\u003e\n\n\u003cp\u003eInstall the application within your Zendesk Sell. \u003c/p\u003e\n\n\u003cp\u003eClick on RingCentral icon at the top panel. \u003c/p\u003e\n\n\u003cp\u003eSign in using your Zendesk email id. \u003c/p\u003e\n\n\u003cp\u003eEnter your Zendesk Access Token to authorize the Zendesk account. \u003c/p\u003e\n\n\u003cp\u003eSign in to your RingCenral account and click on \u0026#39;Authorize\u0026#39;. \u003c/p\u003e\n\n\u003cp\u003eThe setup of the extension is complete and you can explore the application\u0026#39;s features. \u003c/p\u003e\n\n\u003cp\u003eGo through the details of the application for better understanding \u003ca href=\"https://apps.ulgebra.com/zendesk/ringcentral-for-zendesk-sell\"\u003eclick here\u003c/a\u003e .\u003c/p\u003e\n","raw_long_description":"###RingCentral SMS by Ulgebra \n\n Access the cloud based communication platform, RingCentral, for all your businesses inside Zendesk Sell through the extension. Simplify communication with the help of the various features of the extension. ####Applications \n\n Send RingCentral Messages \n Go to any Zendesk Sell Contact, Lead or Deal. Click on 'Send RingCentral Message' beneath RingCentral SMS by Ulgebra. Select your SMS sender. Enter the message or insert a template. Insert Contact/Lead/Deal Fields, User Fields \u0026 emojis if required. Send the message. \n\n Send Bulk Messages \n On the panel at the top of your Zendesk Sell account, click on the RingCentral icon. Click on 'Send RingCentral Message'. Select the sender and add the contacts required. Click on 'Add Recipients'. Select the country code and enter the contact number, Click on 'Add'. Similarly, you can add multiple contacts to send bulk messages. You can also enter a default country code and select the application of the country code. Enter your message or insert templates. Send the bulk message. \n\n Incoming Messages \n Click on your profile within the extension interface. Here you can enable or disable incoming messages from RingCentral into Zendesk Sell. Click on 'Incoming messages' and select the module to which the new RingCentral contacts are to be added. \n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Easily install the extension and try out the features following the steps given below. \n\n You can find the extension RingCentral SMS by Ulgebra within the Zendesk Marketplace. \n\n Click on 'Install'. \n\n Select your Zendesk account and proceed to install. \n\n Install the application within your Zendesk Sell. \n\n Click on RingCentral icon at the top panel. \n\n Sign in using your Zendesk email id. \n\n Enter your Zendesk Access Token to authorize the Zendesk account. \n\n Sign in to your RingCenral account and click on 'Authorize'. \n\n The setup of the extension is complete and you can explore the application's features. \n\n Go through the details of the application for better understanding [click here] (https://apps.ulgebra.com/zendesk/ringcentral-for-zendesk-sell) .","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://850124.apps.zdusercontent.com/850124/assets/1660717062-8f6b04230dfe6180ae3a4103e4bd9fde/logo-small.png","large_icon":"https://850124.apps.zdusercontent.com/850124/assets/1660717062-8f6b04230dfe6180ae3a4103e4bd9fde/logo.png","screenshots":["https://850124.apps.zdusercontent.com/850124/assets/1660717062-8f6b04230dfe6180ae3a4103e4bd9fde/screenshot-0.png","https://850124.apps.zdusercontent.com/850124/assets/1660717062-8f6b04230dfe6180ae3a4103e4bd9fde/screenshot-1.png","https://850124.apps.zdusercontent.com/850124/assets/1660717062-8f6b04230dfe6180ae3a4103e4bd9fde/screenshot-2.png"],"installation_count":3},{"id":851616,"name":"Clickatell SMS by Ulgebra","state":"published","version":"2.0.0","framework_version":"2.0","parameters":[{"id":2124648,"app_id":851616,"name":"name","kind":"text","required":true,"position":0,"created_at":"2022-08-18T09:49:40Z","updated_at":"2022-08-18T09:49:40Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3045,"entity_id":851616,"app_id":851616,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2022-08-18T09:49:42.000Z","updated_at":"2022-08-18T09:49:42.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":51,"name":"Contact Center"},{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2022-08-18T09:49:39Z","updated_at":"2026-07-21T20:44:24Z","terms_conditions_url":null,"app_organization":{"id":3680,"name":"Ulgebra","email":"ulgebra@zoho.com","website":"https://apps.ulgebra.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[16,18,15,17,25],"date_published":"2022-08-23T19:31:51Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://apps.ulgebra.com/zendesk/clickatell-for-zendesk-sell"},"location_names":["person_card","lead_card","deal_card","company_card","top_bar"],"last_update_time":"2022-08-23T19:31:06Z","owner_id":269519,"author_name":"Ulgebra","author_email":"support@ulgebra.com","author_url":"https://apps.ulgebra.com/contact","short_description":"Make effective conversations using Clickatell from Zendesk Sell","long_description":"\u003ch3\u003eClickatell SMS by Ulgebra\u003c/h3\u003e\n\n\u003cp\u003eAdd the feature of SMS conversations into your Zendesk Sell platform with the help of Clickatell using the extension and access the various features. #### Features \u003c/p\u003e\n\n\u003cp\u003eClickatell messages \u003cbr\u003e\n Within any Lead, Contact or Deal under Clickatell SMS by Ulgebra, click on \u0026#39;Send Clickatell Message\u0026#39;. Select your Clickatell message Sender. You can also include multiple contacts with this message using the \u0026#39;Recipients\u0026#39; option. Here you can enter the contact number of the required contacts or search for existing contacts. Type in your message or insert templates. You can also insert User Fields, Lead/Contact/Deal Fields and emojis. Click on \u0026#39;Send SMS\u0026#39;. \u003c/p\u003e\n\n\u003cp\u003eBulk Messaging \u003cbr\u003e\n Click on the Clickatell icon from the panel on top and click on \u0026#39;Send Clickatell Message\u0026#39;. Select your message Sender. Click on \u0026#39;Add Recipients\u0026#39;, select the country code, enter the contact number ans click on \u0026#39;Add\u0026#39;. Similarly, multiple numbers can be added. Enter a default country code and select the usage of the same. Enter your message or insert a template. Insert User Fields and emojis if required. Click on \u0026#39;Send SMS\u0026#39;. \u003c/p\u003e\n\n\u003cp\u003eMessage History \u003cbr\u003e\n View the history of Clickatell messages within the respective Lead, Contact or Deal. \u003c/p\u003e\n\n\u003ch1\u003eAbout Ulgebra\u003c/h1\u003e\n\n\u003cp\u003eWe develop extensions \u0026amp; integrations for web apps.\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://apps.ulgebra.com/contact\"\u003eContact us\u003c/a\u003e for integration requirements.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eEnable Clickatell SMS on Zendesk Sell following the steps below. \u003c/p\u003e\n\n\u003cp\u003eFind the extension on the Zendesk Marketplace. \u003c/p\u003e\n\n\u003cp\u003eClick on Install. \u003c/p\u003e\n\n\u003cp\u003eSelect the Zendesk account and install the application into the selected Zendesk account. \u003c/p\u003e\n\n\u003cp\u003eClick on the Clickatell icon from the panel on top. \u003c/p\u003e\n\n\u003cp\u003eSign in using the Zendesk email id. \u003c/p\u003e\n\n\u003cp\u003eAuthorize the Zendesk account using the Access Token. \u003c/p\u003e\n\n\u003cp\u003eAuthorize the Clickatell account using the Clickatell API Key. \u003c/p\u003e\n\n\u003cp\u003eThe setup of the extension is complete. \u003c/p\u003e\n\n\u003cp\u003eIn case of additional details required, view the complete details \u003ca href=\"https://apps.ulgebra.com/zendesk/clickatell-for-zendesk-sell\"\u003ehere\u003c/a\u003e .\u003c/p\u003e\n","raw_long_description":"### Clickatell SMS by Ulgebra \n\n Add the feature of SMS conversations into your Zendesk Sell platform with the help of Clickatell using the extension and access the various features. #### Features \n\n Clickatell messages \n Within any Lead, Contact or Deal under Clickatell SMS by Ulgebra, click on 'Send Clickatell Message'. Select your Clickatell message Sender. You can also include multiple contacts with this message using the 'Recipients' option. Here you can enter the contact number of the required contacts or search for existing contacts. Type in your message or insert templates. You can also insert User Fields, Lead/Contact/Deal Fields and emojis. Click on 'Send SMS'. \n\n Bulk Messaging \n Click on the Clickatell icon from the panel on top and click on 'Send Clickatell Message'. Select your message Sender. Click on 'Add Recipients', select the country code, enter the contact number ans click on 'Add'. Similarly, multiple numbers can be added. Enter a default country code and select the usage of the same. Enter your message or insert a template. Insert User Fields and emojis if required. Click on 'Send SMS'. \n\n Message History \n View the history of Clickatell messages within the respective Lead, Contact or Deal. \n\n# About Ulgebra\n\nWe develop extensions \u0026 integrations for web apps.\n\n[Contact us](https://apps.ulgebra.com/contact) for integration requirements.","raw_installation_instructions":"Enable Clickatell SMS on Zendesk Sell following the steps below. \n\n Find the extension on the Zendesk Marketplace. \n\n Click on Install. \n\n Select the Zendesk account and install the application into the selected Zendesk account. \n\n Click on the Clickatell icon from the panel on top. \n\n Sign in using the Zendesk email id. \n\n Authorize the Zendesk account using the Access Token. \n\n Authorize the Clickatell account using the Clickatell API Key. \n\n The setup of the extension is complete. \n\n In case of additional details required, view the complete details [here] (https://apps.ulgebra.com/zendesk/clickatell-for-zendesk-sell) .","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://851616.apps.zdusercontent.com/851616/assets/1661250561-1a33c4e8f6dfe4b3de7c1a58e2e01567/logo-small.png","large_icon":"https://851616.apps.zdusercontent.com/851616/assets/1661250561-1a33c4e8f6dfe4b3de7c1a58e2e01567/logo.png","screenshots":["https://851616.apps.zdusercontent.com/851616/assets/1661250561-1a33c4e8f6dfe4b3de7c1a58e2e01567/screenshot-0.png","https://851616.apps.zdusercontent.com/851616/assets/1661250561-1a33c4e8f6dfe4b3de7c1a58e2e01567/screenshot-1.png","https://851616.apps.zdusercontent.com/851616/assets/1661250561-1a33c4e8f6dfe4b3de7c1a58e2e01567/screenshot-2.png"],"installation_count":1},{"id":977742,"name":"Tubelight Communications.","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2715205,"app_id":977742,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-10-09T04:19:23Z","updated_at":"2023-10-09T04:19:23Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2715203,"app_id":977742,"name":"dialerUrl","kind":"text","required":true,"position":1,"created_at":"2023-10-09T04:19:22Z","updated_at":"2023-10-09T04:19:22Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":2715204,"app_id":977742,"name":"tenantName","kind":"text","required":true,"position":2,"created_at":"2023-10-09T04:19:22Z","updated_at":"2023-10-09T04:19:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":3901,"entity_id":977742,"app_id":977742,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-10-09T04:19:25.000Z","updated_at":"2023-10-09T04:19:25.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":64,"name":"Agent Productivity"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-10-09T04:19:21Z","updated_at":"2025-04-04T00:10:54Z","terms_conditions_url":null,"app_organization":{"id":6044,"name":"Tubelight Communications Limited","email":"helpdesk@tubelightcommunications.com","website":"https://www.tubelightcommunications.com/","country_code":"IN","stripe_account_id":null,"state":null},"locations":[25],"date_published":"2023-10-31T17:50:44Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://tubelightcommunications.com/contact-us"},"location_names":["top_bar"],"last_update_time":"2023-10-31T17:47:39Z","owner_id":269519,"author_name":"Tubelight Communications Limited","author_email":"helpdesk@tubelightcommunications.com","author_url":"https://www.tubelightcommunications.com/","short_description":"Enhance your Zendesk workflows with the Tubelight Communications extension.","long_description":"\u003ch1\u003eTubelight Extension\u003c/h1\u003e\n\n\u003cp\u003eWelcome to the Tubelight Extension – your complete solution for streamlining communication in the digital age. We are Tubelight Communications Limited, a dedicated company committed to delivering cutting-edge telephony solutions.\u003c/p\u003e\n\n\u003ch2\u003eCompany Overview\u003c/h2\u003e\n\n\u003cp\u003eAt Tubelight Communications Limited, we\u0026#39;re not just about innovation; we\u0026#39;re about revolutionizing the way businesses connect with their customers. Our core mission is to enhance your customer interactions and optimize your sales processes. We have been in the industry for years, serving businesses of all sizes with our expertise.\u003c/p\u003e\n\n\u003ch2\u003eWhat We Offer\u003c/h2\u003e\n\n\u003cp\u003eOur Tubelight Extension is a comprehensive integration designed to supercharge your communication capabilities. Whether you\u0026#39;re a B2B or B2C enterprise, we\u0026#39;ve got you covered with a suite of features that transform the way you manage calls and enrich customer relationships.\u003c/p\u003e\n\n\u003ch2\u003eKey Features\u003c/h2\u003e\n\n\u003ch3\u003eClick to Call\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eClick to Call:\u003c/strong\u003e Empower your teams with the convenience of initiating calls with a single click. Say goodbye to manual dialing; it\u0026#39;s time to boost efficiency and responsiveness.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCloud Telephony\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCloud Telephony:\u003c/strong\u003e Unlock the potential of cloud-based telephony. Enjoy scalability, flexibility, and cost-effectiveness while delivering seamless communication experiences.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eContact Center Solution\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContact Center Solution:\u003c/strong\u003e Elevate your customer support and engagement with our feature-rich contact center solution. It\u0026#39;s the heart of effective customer interactions.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCall Recording\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCall Recording:\u003c/strong\u003e Capture crucial conversations and transactions with ease. Every call, whether inbound or outbound, can be recorded, archived, and retrieved whenever needed.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eB2B \u0026amp; B2C Solutions\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eB2B \u0026amp; B2C Solutions:\u003c/strong\u003e Our integration is designed to meet the diverse needs of both B2B and B2C businesses. Tailor your communication strategy to your specific market.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eGet Started\u003c/h2\u003e\n\n\u003cp\u003eReady to transform the way you manage calls, improve customer interactions, and supercharge your sales? Take the next step by signing up for a free trial of the Tubelight Extension \u003ca href=\"https://www.tubelightcommunications.com/\"\u003ehere\u003c/a\u003e. Elevate your communication game with Tubelight Communications Limited today!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eInstall the app from Zendesk and then configure the settings provided by tubelight.\u003c/p\u003e\n","raw_long_description":"# Tubelight Extension\n\n\n\nWelcome to the Tubelight Extension – your complete solution for streamlining communication in the digital age. We are Tubelight Communications Limited, a dedicated company committed to delivering cutting-edge telephony solutions.\n\n\n\n## Company Overview\n\n\n\nAt Tubelight Communications Limited, we're not just about innovation; we're about revolutionizing the way businesses connect with their customers. Our core mission is to enhance your customer interactions and optimize your sales processes. We have been in the industry for years, serving businesses of all sizes with our expertise.\n\n\n\n## What We Offer\n\n\n\nOur Tubelight Extension is a comprehensive integration designed to supercharge your communication capabilities. Whether you're a B2B or B2C enterprise, we've got you covered with a suite of features that transform the way you manage calls and enrich customer relationships.\n\n\n\n## Key Features\n\n\n\n### Click to Call\n\n\n\n- **Click to Call:** Empower your teams with the convenience of initiating calls with a single click. Say goodbye to manual dialing; it's time to boost efficiency and responsiveness.\n\n\n\n### Cloud Telephony\n\n\n\n- **Cloud Telephony:** Unlock the potential of cloud-based telephony. Enjoy scalability, flexibility, and cost-effectiveness while delivering seamless communication experiences.\n\n\n\n### Contact Center Solution\n\n\n\n- **Contact Center Solution:** Elevate your customer support and engagement with our feature-rich contact center solution. It's the heart of effective customer interactions.\n\n\n\n### Call Recording\n\n\n\n- **Call Recording:** Capture crucial conversations and transactions with ease. Every call, whether inbound or outbound, can be recorded, archived, and retrieved whenever needed.\n\n\n\n### B2B \u0026 B2C Solutions\n\n\n\n- **B2B \u0026 B2C Solutions:** Our integration is designed to meet the diverse needs of both B2B and B2C businesses. Tailor your communication strategy to your specific market.\n\n\n\n## Get Started\n\n\n\nReady to transform the way you manage calls, improve customer interactions, and supercharge your sales? Take the next step by signing up for a free trial of the Tubelight Extension [here](https://www.tubelightcommunications.com/). Elevate your communication game with Tubelight Communications Limited today!\n\n","raw_installation_instructions":"Install the app from Zendesk and then configure the settings provided by tubelight.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://977742.apps.zdusercontent.com/977742/assets/1698731650-0ce8b915ebc9424c118943d5e4f0b4b7/logo-small.png","large_icon":"https://977742.apps.zdusercontent.com/977742/assets/1698731650-0ce8b915ebc9424c118943d5e4f0b4b7/logo.png","screenshots":["https://977742.apps.zdusercontent.com/977742/assets/1698731650-0ce8b915ebc9424c118943d5e4f0b4b7/screenshot-0.png","https://977742.apps.zdusercontent.com/977742/assets/1698731650-0ce8b915ebc9424c118943d5e4f0b4b7/screenshot-1.png","https://977742.apps.zdusercontent.com/977742/assets/1698731650-0ce8b915ebc9424c118943d5e4f0b4b7/screenshot-2.png"],"installation_count":1},{"id":992468,"name":"ValueFirst Business Messaging","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":2761080,"app_id":992468,"name":"name","kind":"text","required":true,"position":0,"created_at":"2023-12-06T13:42:22Z","updated_at":"2023-12-06T13:42:22Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4093,"entity_id":992468,"app_id":992468,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2023-12-06T13:42:24.000Z","updated_at":"2023-12-06T13:42:24.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":52,"name":"Messaging"}],"collections":[],"stripe_publishable_key":null,"created_at":"2023-12-06T13:42:21Z","updated_at":"2025-04-04T00:11:06Z","terms_conditions_url":null,"app_organization":{"id":6192,"name":"ValueFirst","email":"partnerships@vfirst.com","website":"https://www.vfirst.com","country_code":"IN","stripe_account_id":null,"state":null},"locations":[18,16,17,15],"date_published":"2023-12-08T17:18:58Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":""},"location_names":["lead_card","person_card","company_card","deal_card"],"last_update_time":"2023-12-08T17:18:21Z","owner_id":269519,"author_name":"ValueFirst","author_email":"partnerships@vfirst.com","author_url":"https://www.vfirst.com/","short_description":"Effortlessly send and receive messages from different modules in Zendesk Sell.","long_description":"\u003cp\u003eElevate your Zendesk Sell experience with ValueFirst Connect, a robust extension designed for efficient SMS and WhatsApp communication directly from your Contacts, Leads, and Deals modules.\u003c/p\u003e\n\n\u003ch2\u003eKey Features:\u003c/h2\u003e\n\n\u003cp\u003eQuick Messaging: Initiate SMS and WhatsApp messages seamlessly within the Contacts, Leads \u0026amp; Deals modules of Zendesk Sell.\u003cbr\u003e\nUser-Friendly Interface: Click on \u0026#39;Send Value First Message\u0026#39; to launch the integration effortlessly.\u003cbr\u003e\nCustomized Messaging: Select your ValueFirst Sender and contact phone field for personalized communication.\u003cbr\u003e\nMessage Composition: Craft messages with ease, utilizing both free-form text and customizable templates.\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eDetailed installation information can be found at the following URL:\u003c/p\u003e\n\n\u003cp\u003ehttps://zendesksell.vfplugin.com/help\u003c/p\u003e\n","raw_long_description":"Elevate your Zendesk Sell experience with ValueFirst Connect, a robust extension designed for efficient SMS and WhatsApp communication directly from your Contacts, Leads, and Deals modules.\n\n##Key Features:\nQuick Messaging: Initiate SMS and WhatsApp messages seamlessly within the Contacts, Leads \u0026 Deals modules of Zendesk Sell.\nUser-Friendly Interface: Click on 'Send Value First Message' to launch the integration effortlessly.\nCustomized Messaging: Select your ValueFirst Sender and contact phone field for personalized communication.\nMessage Composition: Craft messages with ease, utilizing both free-form text and customizable templates.","raw_installation_instructions":"Detailed installation information can be found at the following URL:\n\nhttps://zendesksell.vfplugin.com/help","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://992468.apps.zdusercontent.com/992468/assets/1702013903-e14c802f597facfd6916cc83eb9e2b7f/logo-small.png","large_icon":"https://992468.apps.zdusercontent.com/992468/assets/1702013903-e14c802f597facfd6916cc83eb9e2b7f/logo.png","screenshots":["https://992468.apps.zdusercontent.com/992468/assets/1702013903-e14c802f597facfd6916cc83eb9e2b7f/screenshot-0.png","https://992468.apps.zdusercontent.com/992468/assets/1702013903-e14c802f597facfd6916cc83eb9e2b7f/screenshot-1.png","https://992468.apps.zdusercontent.com/992468/assets/1702013903-e14c802f597facfd6916cc83eb9e2b7f/screenshot-2.png"],"installation_count":5},{"id":1068397,"name":"Lumin","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3050966,"app_id":1068397,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-09-09T10:01:49Z","updated_at":"2024-09-09T10:01:49Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3050965,"app_id":1068397,"name":"token","kind":"oauth","required":false,"position":1,"created_at":"2024-09-09T10:01:49Z","updated_at":"2024-09-09T10:01:49Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4627,"entity_id":1068397,"app_id":1068397,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-09-09T10:01:50.000Z","updated_at":"2024-09-09T10:01:50.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-09-09T10:01:48Z","updated_at":"2025-04-04T00:12:18Z","terms_conditions_url":null,"app_organization":{"id":6571,"name":"Lumin","email":"integration@luminpdf.com","website":"https://www.luminpdf.com/","country_code":"NZ","stripe_account_id":null,"state":null},"locations":[15,18,16,17],"date_published":"2024-09-17T18:27:28Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://www.luminpdf.com/pricing/#luminsign"},"location_names":["deal_card","lead_card","person_card","company_card"],"last_update_time":"2024-09-17T18:26:33Z","owner_id":269519,"author_name":"Lumin","author_email":"integration@luminpdf.com","author_url":"https://luminpdf.com","short_description":"Sign and send contracts from anywhere with Lumin","long_description":"\u003cp\u003eLumin helps you upload documents and send to signers without opening Lumin and other apps. Beside, the app shows the latest updated contracts status and keep documents organized \u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eStreamlined Signature Processes: Create, send, sign and manage contracts directly in Zendesk Sell, without switching between different applications. \u003c/li\u003e\n\u003cli\u003eEnhance Collaboration: Team members can tracking the signing status in real-time within Zendesk Sell. This improves communication and ensures everyone is on the same page. \u003c/li\u003e\n\u003cli\u003eImproved Project Management: Attach and manage contracts in tasks and projects. It help organize relevant documents and make them easily accessible.\u003c/li\u003e\n\u003c/ul\u003e\n","installation_instructions":"\u003cp\u003eTo use Lumin’s integration with Zendesk Sell, the admin of the Zendesk Sell account should follow these steps: \u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003eInstall the Lumin application from the Zendesk Marketplace. \u003c/li\u003e\n\u003cli\u003eSelect the account (workspace) in which you’ll install the app. \u003c/li\u003e\n\u003cli\u003eSet up visibility rules for roles and groups in the app (if necessary), then confirm the installation. \u003c/li\u003e\n\u003cli\u003eLumin is now installed within Zendesk Sell and is available on the right panel on Lead, Company, Contact and Deal entity pages for all users.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"Lumin helps you upload documents and send to signers without opening Lumin and other apps. Beside, the app shows the latest updated contracts status and keep documents organized \n\n* Streamlined Signature Processes: Create, send, sign and manage contracts directly in Zendesk Sell, without switching between different applications. \n* Enhance Collaboration: Team members can tracking the signing status in real-time within Zendesk Sell. This improves communication and ensures everyone is on the same page. \n* Improved Project Management: Attach and manage contracts in tasks and projects. It help organize relevant documents and make them easily accessible.","raw_installation_instructions":"To use Lumin’s integration with Zendesk Sell, the admin of the Zendesk Sell account should follow these steps: \n\n1. Install the Lumin application from the Zendesk Marketplace. \n2. Select the account (workspace) in which you’ll install the app. \n3. Set up visibility rules for roles and groups in the app (if necessary), then confirm the installation. \n4. Lumin is now installed within Zendesk Sell and is available on the right panel on Lead, Company, Contact and Deal entity pages for all users.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1068397.apps.zdusercontent.com/1068397/assets/1726566399-a98c1a51f0e80f127482182c04dcc3c0/logo-small.png","large_icon":"https://1068397.apps.zdusercontent.com/1068397/assets/1726566399-a98c1a51f0e80f127482182c04dcc3c0/logo.png","screenshots":["https://1068397.apps.zdusercontent.com/1068397/assets/1726566399-a98c1a51f0e80f127482182c04dcc3c0/screenshot-0.png","https://1068397.apps.zdusercontent.com/1068397/assets/1726566399-a98c1a51f0e80f127482182c04dcc3c0/screenshot-1.png","https://1068397.apps.zdusercontent.com/1068397/assets/1726566399-a98c1a51f0e80f127482182c04dcc3c0/screenshot-2.png"],"installation_count":0},{"id":1076708,"name":"Lead Mapper","state":"published","version":"1.0.0","framework_version":"2.0","parameters":[{"id":3076803,"app_id":1076708,"name":"name","kind":"text","required":true,"position":0,"created_at":"2024-10-11T13:56:19Z","updated_at":"2024-10-11T13:56:19Z","default_value":null,"secure":false,"scopes":null,"options":null}],"plans":[{"id":4700,"entity_id":1076708,"app_id":1076708,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2024-10-11T13:56:20.000Z","updated_at":"2024-10-11T13:56:20.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":55,"name":"Workflows"}],"collections":[],"stripe_publishable_key":null,"created_at":"2024-10-11T13:56:18Z","updated_at":"2025-04-04T00:12:25Z","terms_conditions_url":null,"app_organization":{"id":6618,"name":"Lead Mapper","email":"andrin@lead-mapper.com","website":"lead-mapper.com","country_code":"CH","stripe_account_id":null,"state":null},"locations":[25],"date_published":"2024-10-18T16:51:04Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://lead-mapper.com/#pricing"},"location_names":["top_bar"],"last_update_time":"2024-10-21T17:10:39Z","owner_id":269519,"author_name":"Andrin Iten","author_email":"andrin@lead-mapper.com","author_url":"https://lead-mapper.com","short_description":"Drive Less, Sell More","long_description":"\u003cp\u003eKey Benefits:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eReduce your driving time by an average of 22%, allowing you to visit more clients.\u003c/li\u003e\n\u003cli\u003eAdd up to 6000 stops to each route, ensuring you cover your entire territory.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eVisualize customer locations and manage routes on a map directly inside your CRM.\u003c/p\u003e\n\n\u003cp\u003eGain superior oversight of your business operations using our powerful map feature that provides a bird\u0026#39;s eye view of all accounts and prospects. Make informed decisions with ease using the intuitive data visualization that identifies growth potential and areas requiring improvements in real-time!\u003c/p\u003e\n\n\u003cp\u003eOur route planning tool is an added advantage that optimizes travel routes to maximize efficiency by minimizing travel time while avoiding traffic congestion - thus reducing fuel costs without sacrificing quality face-time with clients or prospects alike!\u003c/p\u003e\n\n\u003cp\u003eWith less road time comes increased productivity translating into higher profits for your business! Boost service delivery speedily by responding to clients\u0026#39; needs faster through optimization powered by this innovative system. Use it today and see the difference in results!\u003c/p\u003e\n","installation_instructions":"\u003cp\u003eFor step-by-step instructions on incorporating Lead Mapper with Zendesk, check out our user-friendly guide \u003ca href=\"https://leadmapper.notion.site/Integrating-Lead-Mapper-with-Zendesk-Sell-104f132823a8804eaafcc9fcdd5adc57?pvs=4\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","raw_long_description":"Key Benefits:\n\n* Reduce your driving time by an average of 22%, allowing you to visit more clients.\n* Add up to 6000 stops to each route, ensuring you cover your entire territory.\n\nVisualize customer locations and manage routes on a map directly inside your CRM.\n\nGain superior oversight of your business operations using our powerful map feature that provides a bird's eye view of all accounts and prospects. Make informed decisions with ease using the intuitive data visualization that identifies growth potential and areas requiring improvements in real-time!\n\nOur route planning tool is an added advantage that optimizes travel routes to maximize efficiency by minimizing travel time while avoiding traffic congestion - thus reducing fuel costs without sacrificing quality face-time with clients or prospects alike!\n\nWith less road time comes increased productivity translating into higher profits for your business! Boost service delivery speedily by responding to clients' needs faster through optimization powered by this innovative system. Use it today and see the difference in results!","raw_installation_instructions":"For step-by-step instructions on incorporating Lead Mapper with Zendesk, check out our user-friendly guide [here](https://leadmapper.notion.site/Integrating-Lead-Mapper-with-Zendesk-Sell-104f132823a8804eaafcc9fcdd5adc57?pvs=4).","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1076708.apps.zdusercontent.com/1076708/assets/1729427723-e84cfc3b83b48942fa33d79b937e06c1/logo-small.png","large_icon":"https://1076708.apps.zdusercontent.com/1076708/assets/1729427723-e84cfc3b83b48942fa33d79b937e06c1/logo.png","screenshots":["https://1076708.apps.zdusercontent.com/1076708/assets/1729427723-e84cfc3b83b48942fa33d79b937e06c1/screenshot-0.png","https://1076708.apps.zdusercontent.com/1076708/assets/1729427723-e84cfc3b83b48942fa33d79b937e06c1/screenshot-1.png","https://1076708.apps.zdusercontent.com/1076708/assets/1729427723-e84cfc3b83b48942fa33d79b937e06c1/screenshot-2.png"],"installation_count":1},{"id":1124497,"name":"ContactSwing AI Agents","state":"published","version":"1.2.85","framework_version":"2.0","parameters":[{"id":3216691,"app_id":1124497,"name":"name","kind":"text","required":true,"position":0,"created_at":"2025-04-22T11:37:02Z","updated_at":"2025-04-22T11:37:02Z","default_value":null,"secure":false,"scopes":null,"options":null},{"id":3262959,"app_id":1124497,"name":"api_key","kind":"text","required":true,"position":1,"created_at":"2025-06-20T03:45:06Z","updated_at":"2025-06-20T03:45:06Z","default_value":"Enter your Contact Swing Api Key","secure":true,"scopes":null,"options":null}],"plans":[{"id":5087,"entity_id":1124497,"app_id":1124497,"amount":0,"name":null,"description":"","plan_type":"one_off","plan_feature":null,"stripe_plan_id":null,"stripe_publishable_key":null,"stripe_account":null,"cost_id":1,"cost_type":"CostFree","active":true,"created_at":"2025-04-22T11:37:03.000Z","updated_at":"2025-04-22T11:37:03.000Z","trial_days":0,"vat_reversible":null,"service_identifier":null,"trial_cooldown_period_days":null}],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":50,"name":"AI and Bots"},{"id":51,"name":"Contact Center"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-04-22T11:37:01Z","updated_at":"2025-06-20T03:45:06Z","terms_conditions_url":null,"app_organization":{"id":6914,"name":"ContactSwing","email":"software@contactswing.com","website":"https://contactswing.ai","country_code":"US","stripe_account_id":null,"state":null},"locations":[25,16,18,15,17],"date_published":"2025-06-16T21:10:12Z","third_party_pricing":{"has_third_party_pricing":false,"third_party_pricing_url":null},"location_names":["top_bar","person_card","lead_card","deal_card","company_card"],"last_update_time":"2025-06-20T03:45:00Z","owner_id":269519,"author_name":"ContactSwing Support","author_email":"support@contactswing.ai","author_url":"https://contactswing.ai","short_description":"AI-powered communication agents for SMS, voice calls, and email outreach directly from Zendesk Sell.","long_description":"\u003cp\u003eContactSwing AI Agents seamlessly integrates with Zendesk Sell to provide intelligent communication capabilities. This powerful app enables sales teams to leverage AI-driven assistants for personalized SMS messaging, voice calls, and email campaigns. Features include automated campaign management, real-time communication tracking, and intelligent conversation flows that help convert leads into customers. Perfect for sales teams looking to scale their outreach efforts while maintaining a personal touch.\u003c/p\u003e\n","installation_instructions":"\u003col\u003e\n\u003cli\u003eClick the Install button to add the app to your Zendesk Sell account.\u003c/li\u003e\n\u003cli\u003eEnter your ContactSwing API key in the app settings.\u003c/li\u003e\n\u003cli\u003eConfigure your communication preferences and AI assistant settings.\u003c/li\u003e\n\u003cli\u003eStart using AI agents directly from lead, deal, person, and company cards.\u003c/li\u003e\n\u003c/ol\u003e\n","raw_long_description":"ContactSwing AI Agents seamlessly integrates with Zendesk Sell to provide intelligent communication capabilities. This powerful app enables sales teams to leverage AI-driven assistants for personalized SMS messaging, voice calls, and email campaigns. Features include automated campaign management, real-time communication tracking, and intelligent conversation flows that help convert leads into customers. Perfect for sales teams looking to scale their outreach efforts while maintaining a personal touch.","raw_installation_instructions":"1. Click the Install button to add the app to your Zendesk Sell account.\n2. Enter your ContactSwing API key in the app settings.\n3. Configure your communication preferences and AI assistant settings.\n4. Start using AI agents directly from lead, deal, person, and company cards.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":true,"marketing_only":false,"small_icon":"https://1124497.apps.zdusercontent.com/1124497/assets/1750329009-51d2758f47757accbe2c9c7889264fab/logo-small.png","large_icon":"https://1124497.apps.zdusercontent.com/1124497/assets/1750329009-51d2758f47757accbe2c9c7889264fab/logo.png","screenshots":["https://1124497.apps.zdusercontent.com/1124497/assets/1750329009-51d2758f47757accbe2c9c7889264fab/screenshot-0.png","https://1124497.apps.zdusercontent.com/1124497/assets/1750329009-51d2758f47757accbe2c9c7889264fab/screenshot-1.png","https://1124497.apps.zdusercontent.com/1124497/assets/1750329009-51d2758f47757accbe2c9c7889264fab/screenshot-2.png"],"installation_count":0},{"id":1187644,"name":"IdentityCheck","state":"published","version":"1.0","framework_version":"2.0","parameters":[],"plans":[],"rating":{"total_count":0,"average":null,"count":{"1":0,"2":0,"3":0,"4":0,"5":0}},"single_install":false,"default_locale":"en","feature_color":null,"google_analytics_code":null,"remote_installation_url":null,"products":["sell"],"categories":[{"id":57,"name":"CRM and Marketing"},{"id":62,"name":"Security, Risk and Compliance"}],"collections":[],"stripe_publishable_key":null,"created_at":"2025-11-19T03:12:32Z","updated_at":"2025-12-08T20:36:55Z","terms_conditions_url":"https://identity.stackgo.io/tos","app_organization":{"id":4955,"name":"StackGo Pty Ltd","email":"support@stackgo.io","website":"https://stackgo.io/","country_code":"AU","stripe_account_id":null,"state":null},"locations":[],"date_published":"2025-12-08T20:36:55Z","third_party_pricing":{"has_third_party_pricing":true,"third_party_pricing_url":"https://stackgo.io/identitycheck/#pricing"},"location_names":[],"last_update_time":"2025-12-08T20:34:22Z","owner_id":269519,"author_name":"StackGo","author_email":"team@stackgo.io","author_url":"https://stackgo.io","short_description":"KYC/AML checks and ID verification inside Zendesk Sell.","long_description":"\u003ch1\u003eIdentityCheck for Zendesk Sell\u003c/h1\u003e\n\n\u003cp\u003eIdentityCheck brings compliant identity verification and screening workflows directly into \u003cstrong\u003eZendesk Sell\u003c/strong\u003e. Sales and compliance teams can trigger Know Your Customer (KYC) checks, collect ID documents securely, run PEP/sanctions/adverse media screening, and attach results back to the Sell record — all \u003cstrong\u003ewithout leaving Zendesk Sell\u003c/strong\u003e.\u003c/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhat You Can Do\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSend secure verification links\u003c/strong\u003e from any lead or contact to collect a passport, driver licence or national ID, plus a selfie for face match/liveness (where enabled).\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAutomatically extract and validate ID data\u003c/strong\u003e (name, DOB, document number, expiry) and store a complete audit trail.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eScreen individuals and companies\u003c/strong\u003e against watchlists (PEP/sanctions) and attach screening outcomes to the Sell record.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePerform basic company checks\u003c/strong\u003e and capture business details for KYB onboarding.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGenerate tamper-evident reports\u003c/strong\u003e (PDF + JSON metadata) and keep key fields in Zendesk Sell custom fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eUse workflows and automation\u003c/strong\u003e to send requests and reminders, then view status in the Sell sidebar.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConfigure retention and redaction policies\u003c/strong\u003e to align with your compliance posture.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eWhy IdentityCheck for Zendesk Sell\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFaster onboarding:\u003c/strong\u003e Sales teams complete checks in minutes without switching tabs.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBetter CX:\u003c/strong\u003e Customers verify on mobile or desktop using a guided, secure flow.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsistent compliance:\u003c/strong\u003e Standardised workflows with clear audit trails.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eFlexible deployment:\u003c/strong\u003e Choose which pipelines, teams or users can use IdentityCheck; map results to your custom fields.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGlobal coverage:\u003c/strong\u003e Support for multiple document types and regions.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eTypical Use Cases\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eFinancial services onboarding and ongoing KYC refresh.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eAccount opening and fraud mitigation for high-risk customers.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eMarketplace, fintech, telecom and gaming customer verification.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eSecurity \u0026amp; Privacy\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData encrypted\u003c/strong\u003e in transit and at rest. Admins can set retention windows and disable image storage if required.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRole-based access control\u003c/strong\u003e ensures only permitted users can request or view verification results.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGDPR compliant:\u003c/strong\u003e IdentityCheck supports GDPR-aligned processing, data minimisation, and customer rights.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePrivacy Policy:\u003c/strong\u003e https://stackgo.io/privacy-policy/\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003chr\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Features vary by region and plan. Contact our team for details on document coverage, screening sources, and advanced options such as custom branding, SSO, and API callbacks.\u003c/p\u003e\n","installation_instructions":"\u003ch2\u003eHow to Sign Up \u0026amp; Install IdentityCheck for Zendesk Sell\u003c/h2\u003e\n\n\u003ch3\u003eStep 1 — Install from Zendesk Marketplace\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eClick \u003cstrong\u003e“Get Set Up”\u003c/strong\u003e on the Zendesk Marketplace listing for IdentityCheck.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStep 2 — Create your IdentityCheck account\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eVisit \u003cstrong\u003ehttps://identity.stackgo.io/signup\u003c/strong\u003e and create an account.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStep 3 — Enable the Zendesk Sell integration\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn IdentityCheck, go to \u003cstrong\u003eAccount → Integrations → Zendesk Sell\u003c/strong\u003e and click \u003cstrong\u003e“Install”\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eComplete the \u003cstrong\u003eOAuth authorization flow\u003c/strong\u003e to connect your Zendesk Sell instance.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eStep 4 — Configure additional services\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eIn your IdentityCheck \u003cstrong\u003eAccount Settings\u003c/strong\u003e, you can enable and configure additional services such as:\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSanctions screening\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdverse media checks\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePEP checks\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOther verification or screening providers\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eSupport\u003c/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eContact IdentityCheck support from the app \u003cstrong\u003esettings page\u003c/strong\u003e or via our \u003cstrong\u003ewebsite\u003c/strong\u003e for onboarding help, advanced configurations, and enterprise options.\u003c/li\u003e\n\u003c/ul\u003e\n","raw_long_description":"# IdentityCheck for Zendesk Sell\n\nIdentityCheck brings compliant identity verification and screening workflows directly into **Zendesk Sell**. Sales and compliance teams can trigger Know Your Customer (KYC) checks, collect ID documents securely, run PEP/sanctions/adverse media screening, and attach results back to the Sell record — all **without leaving Zendesk Sell**.\n\n---\n\n## What You Can Do\n\n- **Send secure verification links** from any lead or contact to collect a passport, driver licence or national ID, plus a selfie for face match/liveness (where enabled).\n\n- **Automatically extract and validate ID data** (name, DOB, document number, expiry) and store a complete audit trail.\n\n- **Screen individuals and companies** against watchlists (PEP/sanctions) and attach screening outcomes to the Sell record.\n\n- **Perform basic company checks** and capture business details for KYB onboarding.\n\n- **Generate tamper-evident reports** (PDF + JSON metadata) and keep key fields in Zendesk Sell custom fields.\n\n- **Use workflows and automation** to send requests and reminders, then view status in the Sell sidebar.\n\n- **Configure retention and redaction policies** to align with your compliance posture.\n\n---\n\n## Why IdentityCheck for Zendesk Sell\n\n- **Faster onboarding:** Sales teams complete checks in minutes without switching tabs.\n\n- **Better CX:** Customers verify on mobile or desktop using a guided, secure flow.\n\n- **Consistent compliance:** Standardised workflows with clear audit trails.\n\n- **Flexible deployment:** Choose which pipelines, teams or users can use IdentityCheck; map results to your custom fields.\n\n- **Global coverage:** Support for multiple document types and regions.\n\n---\n\n## Typical Use Cases\n\n- Financial services onboarding and ongoing KYC refresh.\n\n- Account opening and fraud mitigation for high-risk customers.\n\n- Marketplace, fintech, telecom and gaming customer verification.\n\n---\n\n## Security \u0026 Privacy\n\n- **Data encrypted** in transit and at rest. Admins can set retention windows and disable image storage if required.\n\n- **Role-based access control** ensures only permitted users can request or view verification results.\n\n- **GDPR compliant:** IdentityCheck supports GDPR-aligned processing, data minimisation, and customer rights.\n\n- **Privacy Policy:** https://stackgo.io/privacy-policy/\n\n---\n\n**Note:** Features vary by region and plan. Contact our team for details on document coverage, screening sources, and advanced options such as custom branding, SSO, and API callbacks.","raw_installation_instructions":"## How to Sign Up \u0026 Install IdentityCheck for Zendesk Sell\n\n### Step 1 — Install from Zendesk Marketplace\n- Click **“Get Set Up”** on the Zendesk Marketplace listing for IdentityCheck.\n\n### Step 2 — Create your IdentityCheck account\n- Visit **https://identity.stackgo.io/signup** and create an account.\n\n### Step 3 — Enable the Zendesk Sell integration\n- In IdentityCheck, go to **Account → Integrations → Zendesk Sell** and click **“Install”**.\n- Complete the **OAuth authorization flow** to connect your Zendesk Sell instance.\n\n### Step 4 — Configure additional services\n- In your IdentityCheck **Account Settings**, you can enable and configure additional services such as:\n  - **Sanctions screening**\n  - **Adverse media checks**\n  - **PEP checks**\n  - **Other verification or screening providers**\n\n## Support\n- Contact IdentityCheck support from the app **settings page** or via our **website** for onboarding help, advanced configurations, and enterprise options.","visibility":"public","promoted":false,"featured":false,"paid":false,"deprecated":false,"obsolete":false,"installable":false,"marketing_only":true,"small_icon":"https://1187644.apps.zdusercontent.com/1187644/assets/1764729428-1c8cd26bbfad30a46042a08a54f9c20f/logo-small.png","large_icon":"https://1187644.apps.zdusercontent.com/1187644/assets/1764729428-1c8cd26bbfad30a46042a08a54f9c20f/logo.png","screenshots":["https://1187644.apps.zdusercontent.com/1187644/assets/1764729428-1c8cd26bbfad30a46042a08a54f9c20f/screenshot-0.png","https://1187644.apps.zdusercontent.com/1187644/assets/1764729428-1c8cd26bbfad30a46042a08a54f9c20f/screenshot-1.png","https://1187644.apps.zdusercontent.com/1187644/assets/1764729428-1c8cd26bbfad30a46042a08a54f9c20f/screenshot-2.png"],"installation_count":0}]}